Google Review
- February 17, 2020
Response from the owner Replied: Moses, we appreciate the time you took to leave us your feedback. Our goal is to make each experience at Ed Hicks Imports the best it can be. If you have any other comments or questions, please reach out to the dealership so that we can keep improving. Thank you.
Google Review
- February 02, 2020
I was treated so well here, even though I wasn't purchasing a Mercedes, that I will definitely return here when I'm in the market for another car. Everyone was nice, but C.F. Ebelt was a standout and made something I was seriously dreading into a very pleasant encounter. Highly recommended!
Response from the owner Replied: Christy, we appreciate your feedback! We are always happy to serve anyone that walks through our doors. We are looking forward to your next visit with us!
Google Review
- January 28, 2020
Truly Exceptional Service Department!
Response from the owner Replied: Thank you, Brandon, for the kind words. Our Service Department will be happy to hear! We look forward to serving you again!
Google Review
- January 06, 2020
Response from the owner Replied: Thank you for the 5 stars, John!
Google Review
- January 01, 2020
I've been to many dealerships, small and large, none has been so easy and straightforward. Whole staff was great to work with, especially my salesperson, Mari. 5/5 feel comfortable recommending to my mother.
Response from the owner Replied: Taylor, thank you for your feedback. We are always delighted to hear our customers' great experiences at Ed Hicks Imports. Mari and the team will be thrilled to hear about your recommendation. Happy New Year!
Google Review
- December 30, 2019
5 Star DealershipExcellent Staff!!!!
Response from the owner Replied: Thank you for the great review, Juan! We are delighted to hear about your excellent experience working with the Ed Hicks Imports staff. We look forward to working with you again in the future!
DealerRater Review
- December 17, 2019
CF was amazing to work with. He listened to what I wanted and made it happen. There was never any pressure to make a purchase. Also, every single person that I encountered during my visits to the dealership were friendly. Before I drove off in my new vehicle, CF made sure I knew how to work all...
Google Review
- November 16, 2019
You just can't beat the full service treatment that you have with Ed Hicks Imports service department. From the staff who go above and beyond to the thorough analysis of the work being done on your vehicle. It is this willingness to go that extra mile on behalf of their customers that sets them...
Response from the owner Replied: Cheryl, thank you for the feedback! We are delighted to hear about your wonderful experience at Ed Hicks Imports. We strive to serve each customer with the very best customer service. We look forward to seeing you again!
Facebook - Web Review
- October 29, 2019
Mason is very professional I highly recommend him, everything went smoothly I had a wonderful experience, Thank you Mason for being so patient with me in making the perfect selection I Love my new upgrade GLC300
Ed Hicks Imports Authorized Mercedes-Benz Dealer Replied: Thank you for the kind words! We are so pleased to hear about your wonderful experience with Mason and the Ed Hicks Imports team. Enjoy your new GLC 300!
Google Review
- October 10, 2019
It was nice can't say anything negative about it
Response from the owner Replied: Linda - thank you for the kind words. We are happy to serve you!
Google Review
- September 26, 2019
Response from the owner Replied: Thank you for the 5 stars, Mary!
Google Review
- September 20, 2019
Ed Hicks Mercedes Benz Dealership proves over and over why they are well known for their customer service. From the time a customer enters their lot to the time the customer leaves their lot he/she is greeted by a warm smile and a "May I help you?" from everyone who they come into contact with. Upon...
Google Review
- September 09, 2019
Ed Hicks Mercedes Benz Dealership proves over and over why they are well known for their customer service. From the time a customer enters their lot to the time the customer leaves their lot he/she is greeted by a warm smile and a "May I help you?" from everyone who they come into contact with. Upon...
Response from the owner Replied: We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Ed Hicks Imports.
Google Review
- September 08, 2019
Ed Hicks Mercedes Benz Dealership proves over and over why they are well known for their customer service. From the time a customer enters their lot to the time the customer leaves their lot he/she is greeted by a warm smile and a "May I help you?" from everyone who they come into contact with. Upon...
Google Review
- September 08, 2019
I am very satisfied with the experience of buying my C300 from them. Besides great continous customer service
Google Review
- September 08, 2019
Very friendly and attentive staff. They pride themselves on customer service
Google Review
- August 30, 2019
Ed Hicks Mercedes Benz Dealership proves over and over why they are well known for their customer service. From the time a customer enters their lot to the time the customer leaves their lot he/she is greeted by a warm smile and a "May I help you?" from everyone who they come into contact with. Upon...
Google Review
- August 22, 2019
Very friendly and attentive staff. They pride themselves on customer service
Response from the owner Replied: We're happy to hear you had an awesome time with us at Ed Hicks Imports! Thanks for sharing your experience. We hope you stop by and see us again soon.
Google Review
- August 12, 2019
I am very satisfied with the experience of buying my C300 from them. Besides great continous customer service
Response from the owner Replied: Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Ed Hicks Imports and what we offer.
Google Review
- August 08, 2019
Mason was our salesperson. I went in interested in one vehicle, after telling him my wants and needs for a vehicle he showed me the new A-220. It had exactly what I wanted and asked for and soo much more. After a few messages and calls to my husband, Mason had me in my new car. If you're looking...
Google Review
- August 08, 2019
JD Daniels was my salesman and he was able to get me approved and get me in a vehicle that same day! I didnt think it was possible but he made it happen. Very professional and answered all my questions. I would definitely recommend Ed Hicks to anyone I know looking to get into a new/used vehicle.
Facebook - Web Review
- August 07, 2019
Mari V. was great and patient with helping me select what I wanted. She was very professional and welcoming. I highly recommend her if anyone is looking for a vehicle.
Ed Hicks Imports Authorized Mercedes-Benz Dealer Replied: Abel - Thank you so much for your review and for recommending Mari! We truly appreciate the feedback and hope to hear from you again.
Facebook - Web Review
- July 30, 2019
They never forget about you even after they made the sale. I come at least once every 2 weeks for a courtesy wash on my 2020 GLE 350. Ty Ed Hicks Mercedes for taking care of Customers. A Big Shout Out to CF SALESMAN WHO NEVER FORGETS TO FOLLOW UP MONTHS AFTER THE SALE. KEEP UP THE AWESOME WORK SIR.
Robert Lopez Replied:
Facebook - Web Review
- July 28, 2019
I bought Vicki an SLK350 from this dealership. Great service; happy with the deal. Even happier she liked it...
Ed Hicks Imports Authorized Mercedes-Benz Dealer Replied: Thanks Richard for the wonderful review of Ed Hicks Imports. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
Google Review
- July 24, 2019
Response from the owner Replied: Thank you for the 5 stars!
Google Review
- July 23, 2019
Mason was our salesperson. I went in interested in one vehicle, after telling him my wants and needs for a vehicle he showed me the new A-220. It had exactly what I wanted and asked for and soo much more. After a few messages and calls to my husband, Mason had me in my new car. If you're looking...
Response from the owner Replied: We appreciate the lovely feedback of Ed Hicks Imports. Thank you and have a great day!
Google Review
- July 20, 2019
Google Review
- July 20, 2019
Google Review
- July 10, 2019
JD Daniels was my salesman and he was able to get me approved and get me in a vehicle that same day! I didnt think it was possible but he made it happen. Very professional and answered all my questions. I would definitely recommend Ed Hicks to anyone I know looking to get into a new/used vehicle.
Response from the owner Replied: Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Ed Hicks Imports.
Google Review
- July 08, 2019
Supervisor customer service, everyone very friendly, they have new, pre owned and certified cars/SUVs. I would highly recommend giving them a try before you buy.
Google Review
- July 08, 2019
Great service
Google Review
- July 08, 2019
Had a flat repaired and was still leaking, they used a plug, had to get repaired the correct way at Banuelos with a patch repair.
Google Review
- June 28, 2019
Response from the owner Replied: We appreciate the lovely feedback of Ed Hicks Imports. Thank you and have a great day!
DealerRater Review
- June 24, 2019
CF Ebelt provided Excellent service my daughter and I have both bought Mercedes from CF. His attention to detail is exemplary. Thanks CF will be back
Ed Hicks Imports Replied: We look forward to seeing you again! Thank you for the 5 star review!
Google Review
- June 19, 2019
Supervisor customer service, everyone very friendly, they have new, pre owned and certified cars/SUVs. I would highly recommend giving them a try before you buy.
Response from the owner Replied: Thank you for the positive feedback, Esteban!
Google Review
- June 19, 2019
Great service
Response from the owner Replied: Thank you for the positive feedback, John! We look forward to earning the 5th star from you on a future service visit.
Google Review
- June 13, 2019
Response from the owner Replied: Thank you for your five star review. The Ed Hicks Imports team is delighted we could serve you so well.
DealerRater Review
- June 07, 2019
By far, the best experience Ive had purchasing a vehicle. Every department will treat the purchase as if they were the ones purchasing the vehicle and will give you all the information you will need. However, One of the best part of the experience was my salesman C.F Ebelt. He made me feel like I...
Google Review
- May 17, 2019
Response from the owner Replied: Alfonso - thanks so much for the 5 stars1
Google Review
- May 08, 2019
Mason Gist has by far given my family and I the best car buying experience we have ever encountered. He is the most efficient and effect sales man Ive ever met. This is our first purchase from Ed Hicks Imports and the impressive staff has wowed us. We highly recommend Mason Gist he truly goes the...
Google Review
- May 08, 2019
Thank you Mari at Ed Hicks! Mari went above and beyond helping me with the purchase of my new car! Will definitely be coming back and will let my friend and family know how amazing of a salesperson you are! She made buying a new car a pleasure rather than a hassle!
Google Review
- May 08, 2019
Mason was our salesman and was ever so kind to drive to my father that way he wouldnt have to make the hour and a half drive to sign papers! We never felt rushed or pressured, they valued our trade higher than 5 dealerships we visited, and they were honest! Needless to say we will be going there...
Google Review
- May 04, 2019
Thank you Mari at Ed Hicks! Mari went above and beyond helping me with the purchase of my new car! Will definitely be coming back and will let my friend and family know how amazing of a salesperson you are! She made buying a new car a pleasure rather than a hassle!
Response from the owner Replied: Xoch - thank you for the 5 stars! Congratulations on your new car!
Google Review
- April 17, 2019
Mason Gist has by far given my family and I the best car buying experience we have ever encountered. He is the most efficient and effect sales man Ive ever met. This is our first purchase from Ed Hicks Imports and the impressive staff has wowed us. We highly recommend Mason Gist he truly goes the...
Response from the owner Replied: Thank you for the review. We hope you enjoy your new car and look forward to helping you for years to come!
Google Review
- April 13, 2019
Mason was our salesman and was ever so kind to drive to my father that way he wouldnt have to make the hour and a half drive to sign papers! We never felt rushed or pressured, they valued our trade higher than 5 dealerships we visited, and they were honest! Needless to say we will be going there...
Google Review
- April 09, 2019
Mason was our salesman and was ever so kind to drive to my father that way he wouldnt have to make the hour and a half drive to sign papers! We never felt rushed or pressured, they valued our trade higher than 5 dealerships we visited, and they were honest! Needless to say we will be going there...
Response from the owner Replied: Thank you for the A rating and 5 stars! We are happy to hear you had such a positive experience with us.
Google Review
- April 08, 2019
Had a great experience buying used from these guys. Even though we werent high end clientele per say, we were treated very well and got 1st class service. JD is the man!
Google Review
- April 02, 2019
Had a great experience buying used from these guys. Even though we werent high end clientele per say, we were treated very well and got 1st class service. JD is the man!
Response from the owner Replied: Thank you so much for taking the time to leave a review, Luke! We re happy to hear that JD took such good care of you! Were looking forward to your next visit.
Facebook - Web Review
- March 28, 2019
I love the atmosphere, it's really clean and professional!.
Ed Hicks Imports Authorized Mercedes-Benz Dealer Replied: Sanchez, thank you for the review! We're happy to hear you enjoyed your experience with us. We look forward to doing business with you in the future.
Google Review
- March 26, 2019
DealerRater Review
- March 25, 2019
My experience with Ed Hicks was a very pleasant one. Upon arriving I was greeted courteously. Sales person Mason Gist allowed time for me to really weigh my options without being pushy. We even went for a second test drive where I requested a bumpy road and he knew just where to take us. Mason was...
Ed Hicks Imports Replied: Thank you for the review! Were thrilled Mason provided you with such a positive experience. Were grateful for having such dedicated team members and also thankful for your business!
Google Review
- March 22, 2019
Response from the owner Replied: It appears that we didnt earn 5-stars at your last visit. We're always looking for ways to improve so if youd like to give us a call at 361-854-1955, wed love the opportunity to speak with you.
Google Review
- March 08, 2019
Probably the best dealership experience/car buying experience I have ever had in my life. If you are looking to buy a car here, speak to Mason in the Mercedes-Benz sales department. He is not a pushy salesman whatsoever and gives you the space you need to make the important decisions that come along...
Google Review
- March 08, 2019
I called 5 minutes before closing to six if they could fix my flat... No problem ... brought it in and 10 minutes later back on road... Thanks Ed Hicks Service Dept.
Google Review
- March 08, 2019
Response from the owner Replied: Thank you for the kind rating!
Facebook - Web Review
- March 06, 2019
Avelino in the parts department is such a blessing. Spent a little time with Ms Hicks. Shes always a joy to see and so beautiful. Thanks for making this a great experience and turning a bad day into a great one. Highly recommend adding tire and wheel option to your plan. $50 deductible and a new...
Ed Hicks Imports Authorized Mercedes-Benz Dealer Replied: Kimberly, thank you for the recommendation and the suggestion! We're happy to hear our team could help turn your day around and are truly thankful for your business. We look forward to seeing you again soon!