We had a great experience buying a volkswagon for my son. Jeff in sales was terrific. We've also had great experiences with their service dept. This is where we will come for our future car purchases.

Response from the owner Replied: Rachael, thank you for your 5-star review and your kind words! We look forward to being here for you!

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Great service and experience!

Response from the owner Replied: Tc, thank you for your 5-star review! We look forward to helping you again in the future!

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Fantastic dealership! Do yourself a favor, if your are looking for a new or used vehicle see Bob Novak! He is hands down the best in town👏🏽

Response from the owner Replied: Andy, thank you for your review. We are proud of our team here at Kempthorn. We look forward to helping you with any vehicle needs in the future!

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I had a great experience at Kempthorn Motors! From Rachel sending me photos and video of vehicle to Jeff in sales who helped me understand what I was buying. Also Donnie in finance made physically purchasing the car a breeze. From start to finish the process was quick and easy. Already looking...

Response from the owner Replied: Alejandro, thank you for your 5-star review! We are so happy you had an amazing experience! We look forward to helping you with any future vehicle needs!

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Great team

Response from the owner Replied: Lavern, thank you for your review. We are glad our teamwork shows! Please let us know when we can help you in the future.

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We had an excellent experience buying a beautiful Mercedes-Benz. Everyone was very nice and extremely professional. They also were very good at their jobs.

Response from the owner Replied: Rafael, thank you for the 5-star review. We appreciate your feedback. We look forward to helping you with any future vehicle needs.

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Rod was super helpful and made the process of getting in a new vehicle really easy!

Response from the owner Replied: Brad, thank you for your 5-star review. We appreciate you and look forward to helping you with any future vehicle needs.

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Amazing experience from beginning to end!!!! Jeff Sekoia ( apologies if spelled incorrect) was an absolute dream to work with and made everything smooth!!! He even threw in a new windshield no questions asked!!!

Response from the owner Replied: Leigh, thank you for your review! We are proud of our team here at Kempthorn. We thank you for your business and look forward to serving you for any future vehicle needs!

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These guys were amazing!! It was a fast and easy process! I got an amazing great deal and a great car!!!! Would definitely recommend going there if you are looking for a new vehicle!!!

Response from the owner Replied: Carla, thank you for your review. We appreciate you! We look forward to helping you with any future vehicle needs. See you then!!

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Response from the owner Replied: Lisa, thank you for your 5-star review!

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Rod, sold my son a car, very recently. He made his first, financed car sale, very seamless. He was very informative and educating for his first time financing. Thanks again, Rod, for making Derek 's life easier! 🏆🤩Amilah

Response from the owner Replied: Amilah and Derek, thank you for your kind words and 5-star review! We look forward to helping you with any future vehicle needs.

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Kempthorn Mercedes in Canton, OH - Great service, Rich in service takes the time to discuss your service and your needs. Once service is completed, Rich takes the time to go over the details with you and answer any questions. Also, when you approach the salespeople or service managers, they treat...

Response from the owner Replied: Attila, thank you for your 5-star review! We are proud of the service we provide to our customers. We look forward to helping you with any future vehicle needs!

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Our Company just purchased a vehicle from Kempthorn Motors. The level of service we received from Dwayne was absolutely unparalleled. He made the entire process extremely easy. We couldn't be happier with the purchase and the service we received. The way we were treated by this dealership blows away...

Response from the owner Replied: Teri, thank you for your 5-star review! We enjoy working with you as well! We look forward to serving you with your future vehicle needs!

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I have been waiting on Kempthorn since November of 2023 to see if they will repair an issue with my Mazda 6 that was supposed to be taken care of under a silent recall. It's now January 26th and still nothing. Keep getting the run around. I guess it's attorney time.

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Response from the owner Replied: Brad, thank you for your 5-star review!

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Response from the owner Replied: Makambo, we are sorry if you had a less than stellar visit with us. We would like the chance to remedy this situation. Please reach out to the store at 330-452-6511 and speak with a manager. We look forward to helping you with any issue you might have.

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Response from the owner Replied: Catfish, thank you for your 5-star review!

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A great experience. This was our second time purchasing here. Their service has always been good too.

Response from the owner Replied: Kathy, thank you for your kind words! You purchased the most beautiful Jetta! We look forward to helping you with any future vehicle needs.

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Just bought a used truck at Kempthorns. The experience was mediocre at best. I called ahead and the vehicle was ready for me to see when I arrived. I checked it all out and made an offer $1000.00 below out the door cost. I was declined and offered a free oil change. I asked if they would hold it for...

Response from the owner Replied: Thank you for your review, Paul. We do apologize for the issues you ran into while purchasing a used vehicle from us. Our manager will be in contact with you to address these issues.

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Great experience with Jeff Sikora. Will definitely ask for him when we're in the market for another vehicle.

Response from the owner Replied: Jan, thank you for your review. We are proud to have Jeff as part of our team. We look forward to helping you with any future vehicle needs!

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Smooth transaction, friendly service, and greatly appreciated JW, the sales consultant who assisted my wife in finding just the right vehicle to fit her needs. Thank You!!

Response from the owner Replied: Ryan, thank you for your review! We are proud of the service we provide to our customers. We look forward to helping you with any auto needs in the future!

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Great experience and easy process buying from here. No hassle or pressure. Rod was great. Thank you Kempthorn!

Response from the owner Replied: Jesse, thank you for your review! We are proud to have you as part of the Kempthorn Motors family. We look forward to helping you with any future vehicle needs in the future!

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Thanks for the service...car looked great!

Response from the owner Replied: Shawn, thank you for the review. We are proud of our team here at Kempthorn Motors! We look forward to helping you with any vehicle needs in the future.

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Easy purchase of Volkswagen Atlas, salesman Jeff was great.

Response from the owner Replied: Michele, thank you for your review. We are proud of the service we provide at our dealership. We look forward to helping you with any vehicle needs in the future!

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I am very happy with the car buying experience with Rod! He was available for any questions and concerns I had. I had been looking for a used Journey for awhile and I am very pleased with my purchase.

Response from the owner Replied: Jennifer, thank you for your kind words! We work hard everyday to make sure our customers have a great experience. We are glad it shows! We look forward to seeing you again for your future vehicle needs!

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Simplicity was put into the deal. Thanks to Rod and the Kempthorn Motor Family. Great service, trust and friendly staff made it a great purchasing event. Come and find your next car at this dealership.

Response from the owner Replied: Tough, thank you for the amazing review! We take pride in our service to our customers. Thank you for spreading the word! We look forward to helping you and your loved ones in the future!

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Great dealership and best selection.

Response from the owner Replied: JD, thank you for your 5-star review and kind words.

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Nice dealership. I will be back.

Response from the owner Replied: Thank you for your review, James! We look forward to seeing you again.

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Would like to thank Rod and the entire team at Kempthorn. We purchased a pre-owned autoand they made the entire experience painless. Nice to have these professionals to assist us in the process I wish you continued success. The auto was exactly as advertised and exceeded our expectations. I highly...

Response from the owner Replied: Thank you so much for your review, Steve! We're glad to have you as a customer and thrilled you had a great experience.

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My wife and I really enjoyed the buying experience at Kempthorn Motors. The general manager Tim Smith, sales consultant Donnie Whittington, and the Kempthorn owner went above and beyond our expectations with outstanding customer service. I highly recommend this dealership for your next vehicle...

Response from the owner Replied: Thank you for your review, Arthur! We're happy to have you as a part of the Kempthorn family and look forward to helping you again in the future.

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My experience at Kempthorn VW was excellent! Troy was intentionally and determined about finding me the best car that fit with my lifestyle! He’s efficient and made me feel like family! His energy made the process seamless! I plan on purchasing my future cars here! Very satisfied with my experience!...

Response from the owner Replied: Thank you for your review, Alexandria! We are so glad that you are a part of the Kempthorn family and we look forward to further serving you and everyone you send our way in the future!

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Response from the owner Replied: Frank, thank you for the review. We think you deserve 5 stars as well!

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KEMPTHORN MOTORS has great customer service 👌🏾. Troy pascley was able to get me exactly what I wanted and I didn't feel pressured to buy anything. Excellent customer service. Highly recommended 👌🏾

Response from the owner Replied: Carlos, thank you for your 5-star review. We are proud of the experience Troy and the team provide. Welcome to the Kempthorn Motors family!

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Tim Smith sat on my Mother's check for her car for 11 days then mailed it after we called July 28. He had said 5 days on July 17. we got it August 4th. This is how they treat an elderly 20+ year customer.They blamed it on the mail on my first call. My second call they still didn't know where it was...

Response from the owner Replied: Scott, thank you for your input. Our General Manager will be reaching out to your mother directly. Apologies for the miscommunication. Edit 10/17/23: Hi Scott, we're so sorry for any confusion. The number we have on file is no longer in service and we were unable to reach you or your mother. To our knowledge, the money has been refunded to your mother. If you would like to further discuss this matter please call our GM at 330-580-4940.

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Jeff went that extra mile we as consumers expect, I did not have to request the car fax he placed it before me as I sat with him. Jeff explained everything in detail, so professional. My next vehicle I will not hesitate to stop at Kempthorn.

Response from the owner Replied: Tracy, thank you for your 5-star review. We appreciate the kind words! We are proud that you are now part of the Kempthorn Motors family! We look forward to helping you again in the future!

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Great car! Great staff!

Response from the owner Replied: Jeffrey, thank you for your review! Also, thank you for your kind words. We appreciate you!

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I like to support local when I can.Another car from Kempthorn Motors.

Response from the owner Replied: Tony, thank you for your review and your support! We love our community!

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I hate to be this person, but this place is literally ran by con-artists. I tried Kempthorn years ago, having a pretty bad experience, but decided to come back for a price comparison, hoping it had changed. Unfortunately, I was taken aback by how they openhandedly tried to scam me by giving me the...

Response from the owner Replied: Hi Cassie. We're so sorry that you had a bad experience at our dealership. We price all of our used vehicles fairly and use in real time data to make sure our prices are competitive. We strive to always be up front and honest with our customers. If you would like to call our General Manager to discuss your specific issues so that they can be addressed, please don't hesitate to reach out to her at 330-580-4940.

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I bought a brand new Volvo here 3 years ago. They are very nice here to deal with. I HIGHLY recommend coming here to buy a car. Never had any issues with service or feeling like they made stuff up to make more money. Very nice and considerate here.

Response from the owner Replied: Hannah, thank you for your review! We love that even after 3 years, you still have such a high opinion of us. We appreciate you! Please let us know how we can help you and your family in the future.

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I have a lot of good to say about kempthorn! I recently bought a 2021 mazda cx-30. They were amazing through the whole process. From test driving to taking the car home was a fast friendly process. I couldn’t recommend them enough. Rod was so great and kind. This was my first car buying experience...

Response from the owner Replied: Amanda, thank you for the review! We appreciate you! We look forward to helping you and your family in the future!

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Rob is a good

Response from the owner Replied: Phil, thank you for your 5-star review!

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Only giving one star because I have to. I had a vehicle in a incident where a tree fell on my car in 21'. The damage took them 2 months!!!!!!! To "fix". The vehicle ran perfectly fine prior to incident. Rather than totaling it out, geico had it "fixed", in which turned into an entire fiasco!!!! They...

Response from the owner Replied: Thank you for the comments. In most cases with collision repairs the insurance company covers the cosmetic as well as mechanical issues that are related to the incident. Regrettably, in this case, your insurance company determined that the mechanical repairs were not a result of the collision or work performed and elected to not offer coverage for the repairs. Please feel free to reach out to our collision center manager with any further questions that you might have. Thank you

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Picked up a new Tiguan today! I was lucky enough to have Troy P help me with the process. He said he was new there, but he exuded professionalism, friendliness and honesty. We had great conversations while getting all of the paperwork in order. Highly recommend Kempthorn. Ask for Troy, you won’t be...

Response from the owner Replied: Nikki, thank you for your review! Troy might be new to us, but it feels like he has been here the whole time. We are very glad you enjoyed your experience. We look forward to helping you and your loved ones in the future!

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Rod was a great salesman and everyone treated us great

Response from the owner Replied: Kenny, thank you for your review. We think you're pretty great. We are glad you are a part of the Kempthorn Motors family. We look forward to helping you again in the future!

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Response from the owner Replied: Austin, thank you for your 5-star review.

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Response from the owner Replied: Catherine, thank you for the 5-star review.

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Update 5/12/2023: Reduced from 4 to 2 stars. I own a handful of classic Mercedes-Benz cars from 1958 up. Kempthorn has now taken the position that it will no longer service Mercedes-Benz vehicles over 10 years old unless previously serviced by them. So they wont repair any of my vehicles,...

Response from the owner Replied: Don, thank you for your feedback. Classic cars are a treasure. We are honored that you would like us to work on your classic vehicles. With vehicles that are 10 years or older, we have to handle them case by case. As a result, we apologize we were not able to repair your older vehicles. Please reach out in the future for any newer models you own.

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Rod was great to work with. Quick and simple transaction. Very happy with my purchase!

Response from the owner Replied: Conner, thank you for your review. We are proud of our team here. We look forward to working with you again in the future!

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Everybody at Kempthorn was friendly, helpful, and not pushy at all. Great buying experience.

Response from the owner Replied: Jesse, thank you for your review and the kind words. We are proud to have you as a part of the Kempthorn Motors family. We look forward to your next visit with us!

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Excellant service!

Response from the owner Replied: Robert, thank you for your review. We are happy you are a part of Kempthorn Motors family!

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Response from the owner Replied: Double AA, thank you for your review. Please let us know when we can help you in the future!

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Buying a car from Ruth was so much fun. It wasn't stressful at all. She was very helpful thank you so much.

Response from the owner Replied: Paula, thank you for your review. We love Ruth, too! We are proud to have you a part of the Kempthorn Motors family. We look forward to helping you again in the future!

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Great people. Great service.

Response from the owner Replied: Ed, thank you for your review. We think you're pretty great yourself. We look forward to helping you again in the future!

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Response from the owner Replied: Dawn, thank you for your review!

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Response from the owner Replied: Micah, thank you for the review

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Excellent service. Easy-to-make appointments. Courteous, personable staff. Fair pricing.

Response from the owner Replied: D. Don, thank you for your review! We appreciate the compliments. We are glad to have you as part of the Kempthorn Motors family. We look forward to helping you again in the future!

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Excellent sales service. Jeff had my vehicle in pristine condition and ready for a smooth transaction. Overall A+ establishment.

Response from the owner Replied: Michael, thank you for your review! We are proud you are a part of the Kempthorn Motors family! We look forward to serving you again in the future!

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Jeff Sikora was good to deal with. He is straight forward and honest, and a nice man on top of it all. We have nothing but positive feelings regarding the trading in of one car and the buying another.

Response from the owner Replied: Paul, thank you for your review. We think you're pretty great as well. We are proud that you are a part of the Kempthorn Motors family! We look forward to seeing you next time!

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We had an outstanding experience working with Shawn Ridgeway at Kempthorn Volvo. He was professional and very helpful to answer our questions. We purchased an S90 and we highly recommend them.

Response from the owner Replied: Thank you Bill for your 5-Star review. We are pleased you enjoyed your sales experience and glad Shawn answered all your questions. We appreciate your business and welcome you to the Kempthorn family dealership. Please don't hesitate to contact us if you have any questions. Enjoy your new Volvo!

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Response from the owner Replied: Thank you for your review, Roger. If you had any issues that you would like to discuss, don't hesitate to reach out to our GM at 330-580-4940.

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I had a nightmare situation with Kempthorn Motors and their service department which really could of been avoided with just some basic communication from their staff. No one their seems to communicate with each other and they certainly did not communicate with me regarding my car repair. I brought...

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Rod Nichols was great. He was very experienced and fair, and would recommend him to others. I am not an easy person to deal with when buying a car, but he was patient and worked with me!

Response from the owner Replied: James, thank you for your review! We think you're pretty great to work with. Thank you for being a part of the Kempthorn Motors family! Rod and the rest of the team look forward to helping you again in the future!

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Shaun S. at Kempthorn Mazda made the car buying process pleasant and easy. I originally looked at a car in May and explained that I didn't have time to buy until June. When I returned in late June, he located the model and color of car I wanted and had it to his location in 2 days. Thanks Shaun!

Response from the owner Replied: Becky, thank you for your review! We are proud that you are part of the Kempthorn Mazda family! We look forward to helping you with any future needs.

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Grant and Jeff were very helpful and no high pressure. Would definitely recommend!!

Response from the owner Replied: Chris, thank you for your review! We are thankful you are a part of the Kempthorn Motors family! We look forward to helping you again in the future!

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I can't say enough good things about Kempthorn. They treated me with respect and Jeff S. is a terrific salesperson and nice guy. Donny in finance was very good to work with, also. I highly recommend them if you're in the market for a new or used vehicle.

Response from the owner Replied: Jill, thank you for your review. We appreciate you! We are so glad you are a part of the Kempthorn Motors family! We look forward to helping you with your auto needs in the future!

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I purchased a VW from Kempthorn in 2019. The buying process was fine, it's the service that is the issue. The last FOUR times I have tried to schedule my vehicle for its oil change and tire rotation, the service department is unable to schedule me in a reasonable time frame. Each time I am given an...

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Best car-buying experience EVER!! Very honest, friendly, and accommodating. Never pushy, like some well-known car dealers. Jeff and the entire team go above and beyond to make sure every car is pristine and in excellent working order before leaving the lot, and their customers are happy. Thrilled...

Response from the owner Replied: Caitlin, thank you for the review! We are thrilled about your new Mazda, too! We are so proud that you are a part of the Kempthorn Motors family! We look forward to helping you and your family again in the future!

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Great experience from start to finish buying our Atlas! No pressure sales and Ruth took the time to fully explain all of our new vehicles features. Very happy customers! Definitely recommend putting your trust in Ruth's capable hands

Response from the owner Replied: Jodene, thank you for your review! We are so very happy that you love your new vehicle! We are so glad you are a part of the Kempthorn Motors family. We look forward to assisting you and your family in the future

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Response from the owner Replied: Ashley, thank you for your review

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Response from the owner Replied: Pat, thank you for your rating! You deserve 5 stars as well! Thank you for being a part of the Kempthorn Motors family!

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The best new car purchase we have ever had, no hassles,no haggling everything was upfront , fast and efficient.Thank you to Shaun and Donnie

Response from the owner Replied: Karla, thank you for your review. We appreciate you as well! We are glad you are a part of the Kempthorn Motors family! We look forward to seeing you in the future!

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We were in the market for a new vehicle for our daughter and decided on a VW. Kempthorn was amazing to work with. Ruth Franz, our salesperson, went above and beyond. I’ve never had an easier experience in purchasing a car. It was fast and easy! She made sure we had an easy experience and went over...

Response from the owner Replied: Chassity, thank you for your review! Congratulations on the purchases of both of your Volkswagens! We are happy you are a part of the Kempthorn Motors family! We look forward to serving you and your family and friends again soon!

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If you looking for a knowledgeable, energetic and non pushy sales person then Ruth is your girl! She made my buying process not only easy but fun! Who knew the buying process could be that!I also recommend working with Jen for all of your maintenance needs. She is very prompt at returning calls and...

Response from the owner Replied: Kelly, thank you for your review. We love having you as part of the Kempthorn Motors family! We are always happy to help with your automotive needs! See you next time!

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My son took his 2019 Jetta in for auto body repair. He has a rental via insurance for 30 days. Kempthorns has now stated it may be the end of July before car is repaired…. They have it torn down and unable to get parts. We are 3 weeks into this and he only has rental 1 more week. Kempthorns has...

Response from the owner Replied: Michael, thank you for your feedback. Upon taking the vehicle apart for the requested repair, additional damage was found requiring parts to fix the car correctly. Unfortunately the part needed is on backorder with the manufacturer. We apologize for the inconvenience and are doing everything in our power to complete the job as swiftly as possible. Please call (330) 580-4928 with any specific questions.

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I have a 2009 sports car. Kempthorn told me my car is too old to service my car. Don't waste your time on a dealership that cares so little about their customers cars.

Response from the owner Replied: We do apologize for the inconvenience and possible miscommunication about what we are able to work on here at the dealership. We do have company policies in place for larger jobs on older model cars. However, if you are in need of basic maintenance on your vehicle, we are happy to get you on the schedule!

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Rob Butcher and the Kempthorn team was excellent to work with, making the purchasing process pleasant and fast!

Response from the owner Replied: Bonnie, thank you for your review! We are happy you are a part of the Kempthorn Motors family! We look forward to serving you and your family and friends soon!

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Response from the owner Replied: Rhonda, thank you for your review! We are happy you are a part of the Kempthorn Motors family! We look forward to serving you and your family and friends soon!

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Grant was amazing. Was patient, answered all my questions, helped me find a great car in my price range. Very courteous. Appreciate him greatly 😀

Response from the owner Replied: Brandi, thank you for your review! We are happy you are a part of the Kempthorn Motors family! We look forward to serving you and your family and friends soon!

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I came to Kempthorn Rod was very helpful . He gave me all the information I asked him for. He was honest and he made it a great experience with our vehicle search and purchase.

Response from the owner Replied: Brent, thank you for your review! We are happy you are a part of the Kempthorn Motors family! We look forward to serving you and your family and friends soon!

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Nicest people,very honest,and easy to work with.i bought two cars off them.

Response from the owner Replied: Thank you for your review, James! We're happy to have you as a returning customer and look forward to helping you again in the future.

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Our sales person, Jeff, dealt with us honestly and fairly, prepared our new to us (used) car completely to assure it was in excellent condition. Treated us with respect. Could not be more satisfied!

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My salesman Grant and my finance manager Alisa were the greatest— this is the 7th vehicle I have purchased from Kempthorn and they truly do make the whole experience easy, fun and friendly.

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