Google Review
- August 10, 2020
Google Review
- August 08, 2020
Google Review
- July 30, 2020
Google Review
- July 30, 2020
Buyer be ware!I brought in my GL 350 b/c an engine light was on, and I was driving home to Dallas the following week. The problem was a non critical sensor, but Mercedes Billings could not get the part. Instead, Ryan the service manager, told me that my car was 15,000 miles past due on a necessary...
Google Review
- July 23, 2020
We were due for large Sprinter Crew 4x4 van B service at 24 K so we knew we would wait awhile on a 100 degree day in Billings. But 6 hours ??! The Service Manager Ryan Burt was called out on his chauvinistic addressing w/ eyes and speech only the male driver w/ Qs - we both own the Sprinter !The...
Google Review
- July 21, 2020
Google Review
- July 14, 2020
Google Review
- July 03, 2020
Google Review
- July 02, 2020
Google Review
- June 28, 2020
Response from the owner Replied: Thank you Mel!
Google Review
- June 27, 2020
Google Review
- June 25, 2020
Google Review
- June 20, 2020
Google Review
- June 16, 2020
Google Review
- June 15, 2020
Our research into our next new car led us to Mercedes, so all we needed to do was test drive and decide. We went to Mercedes-Benz of Billings. From the moment we walked in, Ben K. treated us extremely well. No high pressure, just quality information and support. It was our good fortune that they...
Response from the owner Replied: Thank you so much for the kind words We appreciate you too!
Google Review
- June 14, 2020
Response from the owner Replied: Thank you Bob Glad we could help
Google Review
- June 11, 2020
Response from the owner Replied: Thank you Kay for such kind words!
Google Review
- June 10, 2020
Google Review
- June 10, 2020
Google Review
- June 10, 2020
Response from the owner Replied: Thank you MM
Google Review
- June 10, 2020
Service outstanding Service management outstanding. Problem fixed on a timely Basis, in and out 1 day, Have a great day God bless the whole crew. If Im ever back in your neck of your woods Ill stop by and have a service done on my Sprinter 2500. Received a lot of information on my Sprinter Van that...
Google Review
- June 10, 2020
Mercedes Benz of Billings provides the best customer service I have ever experienced. The service department is second to none. I will buy my next vehicle there based on my first Mercedes purchase.
Google Review
- June 08, 2020
Google Review
- June 08, 2020
Google Review
- June 08, 2020
Google Review
- June 08, 2020
The sales team was extremely helpful when searching for a specific 4x4 Sprinter. They worked hard to find what I was looking for and kept me informed the whole time.
Google Review
- June 08, 2020
Having to leave a message and not getting a response for 6 hours was bad but once I was there service was great. Thanks for car wash and inside clean.
Google Review
- June 04, 2020
Response from the owner Replied: Thank you Lewis....we appreciate you too!
Google Review
- June 04, 2020
Google Review
- June 01, 2020
They are the best.
Google Review
- May 30, 2020
Who says you cant buy a Mercedes for a lower payment than a Chevy? I did it! Thanks to Shawn, Suat, Ben and Desirae....I'll be back for my next one!
Google Review
- May 29, 2020
Amazing service. Needed a full service-A, including transmission. It was completed the same day. They were polite, friendly, and proactive. Would definitely recommend.
Response from the owner Replied: Thank you Lewis....we appreciate you too!
Google Review
- May 28, 2020
Response from the owner Replied: Robert, we definitely understand your frustration and concerns. As you remember Our deal was contingent upon a repair that we deemed was far too much money. We have refunded your $3,000 deposit and are still searching for an exceptional vehicle in your price point
Google Review
- May 27, 2020
Response from the owner Replied: Thank you Michael! We appreciate you!
Google Review
- May 26, 2020
Google Review
- May 21, 2020
Unethical business practices. We agreed on a deal, they charged my credit card $3K for a deposit, then later tried to extort me for more money. Stay away.
Response from the owner Replied: Robert, we definitely understand your frustration and concerns. As you remember Our deal was contingent upon a repair that we deemed was far too much money. We have refunded your $3,000 deposit and are still searching for an exceptional vehicle in your price point
Google Review
- May 21, 2020
Google Review
- May 21, 2020
Google Review
- May 18, 2020
Response from the owner Replied: Thank you Carla! We think you rock too!
Google Review
- May 16, 2020
Response from the owner Replied: Thank you Barb!
Google Review
- May 15, 2020
Ryan is very helpful and explains what is going on with the services and the cost associated with it.
Google Review
- May 15, 2020
Ryan was very helpful and the amount quoted was exactly what I was charged. It was very nice having a loaner vehicle as well. All in all a very good experience!
Google Review
- May 14, 2020
Google Review
- May 13, 2020
Mercedes Benz of Billings was exceptional from the moment we walked in the door. Desiree and Ben helped us get into the perfect car and we couldn't be more pleased. This was hands down the BEST and smoothest transaction we've ever experienced. We will definitely recommend these guys to all of our...
Google Review
- May 11, 2020
Response from the owner Replied: Thank you Kirk We appreciate you!
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Response from the owner Replied: We think you should be a Queen everyday!
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Response from the owner Replied: Thank you so much Sarah!
Google Review
- May 11, 2020
Google Review
- May 10, 2020
Google Review
- May 09, 2020
The service team is super helpful and friendly. I really appreciated the ride back to my work and the ride back to pick up my car when it was done.
Google Review
- May 09, 2020
We were in the market for a truck and were referred to Benjamin. He was fantastic! Looked at many trucks for us and was very detailed in the information he was giving as we live out of town. We had enough information that we planned to drive to town and make the purchase that same day. Both...
Google Review
- May 08, 2020
Google Review
- May 07, 2020
Google Review
- May 07, 2020
The team of Benjamin and Desiree at Mercedes of Billings was fantastic. They made the purchasing process extremely easy and were very helpful. Would highly recommend.
Google Review
- May 07, 2020
Went and talked to Mike Salmons, very helpful, knowledgeable and just a nice guy.
Google Review
- May 03, 2020
Google Review
- May 01, 2020
We had a minor problem with our Sprinter late on a Friday. We called them from the road and they told us to come right in. When we got there they made time for us and got us right in and out. Very knowledgeable and courteous. There are always things that will go wrong with a vehicle, what matters is...
Google Review
- April 30, 2020
Google Review
- April 28, 2020
Google Review
- April 20, 2020
Everyone here that I dealt with is very helpful and though. Just hope this is the last airbag recall on my sprinter van for awhile.
Response from the owner Replied: Thank you so much Sarah!
Yelp Review
- April 20, 2020
This company is full of liars. I was told my car was going to be taken care of and I could get a Mercedes. The salesman Robbie lied from the beginning of the sale to the end. The salesman stated my car would go back to the finance company and I would be able to purchase a Mercedes. Robbie stated he...
Google Review
- April 19, 2020
I dealt with the manager Jeff, the service and follow up were terrible. This dealership does not value your business or potential business. The vehicles are also grossly overpriced.
Google Review
- April 17, 2020
Google Review
- April 16, 2020
Response from the owner Replied: Thank you so much Carol!
Google Review
- April 15, 2020
All employees at MB are so friendly and accommodating. Always treated like a queen when I go in. Thanks again for the great service!
Response from the owner Replied: We think you should be a Queen everyday!
Google Review
- April 15, 2020
Response from the owner Replied: Thank you Charlie! We appreciate your kindness and patience too!
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Response from the owner Replied: Robert, thank you for taking the time to share your experience here at Mercedes Benz of Billings, and for the five stars! Mercedes Benz of Billings Team
Google Review
- April 11, 2020
Response from the owner Replied: Brian, thank you for the rating and comments. Let us know how we can improve and provide a five star experience for you on your next visit!Mercedes of Billings Team
Google Review
- April 09, 2020
The service department has been helping me with an issue I have been having with my vehicle. They have all been very accommodating and have gone above and beyond to make things right on this. I would recommend Mercedes to anyone! Awesome care for their clients!
Google Review
- April 09, 2020
Sales staff great and financial officer also. Manager went above and beyond to make the sale.
Google Review
- April 02, 2020
Great service, friendly staff. Loaned me a vehicle while they were working on my car.
Google Review
- March 30, 2020
Google Review
- March 30, 2020
Google Review
- March 30, 2020
Google Review
- March 30, 2020
This is my third Mercedes and wouldnt think of buying any place else. Benjamin, Ryan, Suat and Dez went above and beyond all expectations. I highly recommend Billings Mercedes Benz.
Google Review
- March 30, 2020
Excellent service and care. Thanks forloaner car.Steve Kramer
Google Review
- March 19, 2020
Service was well-organized and was taken care of by the service advisor
Google Review
- March 16, 2020
Great staff Ryan and Eddie!
Response from the owner Replied: Robert, thank you for taking the time to share your experience here at Mercedes Benz of Billings, and for the five stars! Mercedes Benz of Billings Team
Google Review
- March 13, 2020
I came away Extremely Impressed as to my overall experience at Mercedes of Billings. First, they have an impressive selection of New & Used vehicles. Secondly, they obviously take pride in their dealership, as it was very clean, organized and easy to navigate. The staff were extremely pleasant upon...
Response from the owner Replied: Greg, thank you for taking the time to share your pleasant experience with us. We're very proud of the job the team is doing at MB, and will share your sentiments with them. Congrats on your purchase, and we look forward to seeing you again soon!Mercedes of Billings Team
Google Review
- March 13, 2020
Friendly and informative
Response from the owner Replied: Brian, thank you for the rating and comments. Let us know how we can improve and provide a five star experience for you on your next visit!Mercedes of Billings Team
Google Review
- March 13, 2020
Steph was the only aspect of this company that didnt waste my time.
Google Review
- March 11, 2020
Response from the owner Replied: Ty, thank you for the five stars and kind sentiments! We're very proud of our Mercedes-Benz team, and the excellence they provide in providing world class service to our VIP clients like you!Mercedes of Billings Team
Google Review
- March 11, 2020
Response from the owner Replied: Crystal, thank you for taking the time to leave us the 5 star rating and review! We look forward to being of service again soon! Mercedes-Benz of Billings Team
Google Review
- March 11, 2020
Response from the owner Replied: Christina, awesome to know you were taken care of during your last visit, and thank you for taking the time to share your rating and remarks!Mercedes-Benz of Billings Team
Google Review
- March 11, 2020
Response from the owner Replied: Jodi, this is being forwarded to Mercedes management as we respond here. If you wrote this just now, the showroom is open, so you can go in for assistance. Sometimes staff is not immediately available on a Saturday if they're assisting other customers. What is your contact info (cell?) so we can have a member of management call you right now?
Google Review
- March 11, 2020
Response from the owner Replied: Robert, thank you for taking the time to leave us the 5 star rating and review! We look forward to being of service again soon!Mercedes-Benz of Billings Team
Google Review
- March 11, 2020
Response from the owner Replied: Erik, our customer service center is looking for your info to find out why you didn't get the photos we sent, but they're having difficulty matching up the contact info. If you're not comfortable sharing your real first and last name publicly in this rating, please call the dealership and ask for our General Manager, Suat Gokmen.
Google Review
- March 07, 2020
Benjamin and Desiree are Awesome to work with! Straight forward, easy going and efficient! Will highly recommend them to anyone! I see is buying another MB with them! Just referred them to 2 family members and 3 friends! They will not be disappointed! Thank you again!!-Neal & Amy
Response from the owner Replied: Neal, thank you so much for the recommendation and high marks! We're proud of our team at MB!
Google Review
- March 07, 2020
No one will come out of dealership. I called and no one will give me a price on a vehicle I am looking at. Very strange.
Response from the owner Replied: Jodi, this is being forwarded to Mercedes management as we respond here. If you wrote this just now, the showroom is open, so you can go in for assistance. Sometimes staff is not immediately available on a Saturday if they're assisting other customers. What is your contact info (cell?) so we can have a member of management call you right now?
Google Review
- February 29, 2020
Response from the owner Replied: Robyn, thank you for taking the time to share your exemplary experience here, and thank you for the five stars! We're excited to see you again soon, and always strive to provide five star service to all of our VIP clients just like you!Mercedes of Billings Team
Google Review
- February 29, 2020
They text me about a car, I text back for information, pictures, price, etc.NO RESPONSE OR FOLLOW-UP.WHAT KIND OF SALES ORGANIZATION DOESN'T SELL???
Response from the owner Replied: Erik, our customer service center is looking for your info to find out why you didn't get the photos we sent, but they're having difficulty matching up the contact info. If you're not comfortable sharing your real first and last name publicly in this rating, please call the dealership and ask for our General Manager, Suat Gokmen.
Google Review
- February 29, 2020
Took my E350 in for a small warranty issue and when I picked up my car, the interior had been wiped down with a wet soapy rag. There was soap residue all over the inside of my car. The smell was overwhelming. I could hardly stand to drive the car. I had to clean the entire inside of my car and let...
Response from the owner Replied: Steve, we look forward to resolving this for you right away. Our General Manager has been alerted and will be contacting you soon, so we can get the issue corrected. We take pride in providing a world class sales and service experience to all of our VIP MB clients, and we'll be in touch soon. Mercedes of Billings Team
Google Review
- February 23, 2020
Fast and furious but cordial.
Response from the owner Replied: Robert, thank you for taking the time to leave us the 5 star rating and review! We look forward to being of service again soon!Mercedes-Benz of Billings Team
Google Review
- February 22, 2020
Desiree and Stephanie were extremely professional and knowledgeable. They helped us finding the vehicle my wife wanted, kept us updated through the entire delivery process. A great team to deal with at Mercedes of Billings. Since I left this review we Very disappointed that the General Manager Randy...
Google Review
- February 22, 2020
Everyone was very helpful and pleasant. Top notch service. I would definitely go back.
Response from the owner Replied: Crystal, thank you for taking the time to leave us the 5 star rating and review! We look forward to being of service again soon! Mercedes-Benz of Billings Team
Google Review
- February 21, 2020
Friendly, easy to get an appt. and easier travel from Casper WY.
Response from the owner Replied: Christina, awesome to know you were taken care of during your last visit, and thank you for taking the time to share your rating and remarks!Mercedes-Benz of Billings Team
Google Review
- February 20, 2020
Beautiful selection of new and used vehicles. The new management is great and helped get us exactly what we were looking for. Very pleased with our experience. Thank you!
Response from the owner Replied: Ty, thank you for the five stars and kind sentiments! We're very proud of our Mercedes-Benz team, and the excellence they provide in providing world class service to our VIP clients like you!Mercedes of Billings Team
Google Review
- February 11, 2020
Response from the owner Replied: Thank you so very much, we think we are blessed to have Desiree too!
Google Review
- January 14, 2020
Yelp Review
- January 12, 2020
JD and Desiree were a pleasure to work with! There was no pressure and they made sure to answer any questions I had. Love my new ride. Thank you!
Google Review
- January 12, 2020
JD and Desiree were a pleasure to work with!
Response from the owner Replied: Thank you so very much, we think we are blessed to have Desiree too!
Google Review
- January 12, 2020
Google Review
- January 11, 2020
Response from the owner Replied: Joe we really appreciate you too! Thanks again!
Yelp Review
- January 09, 2020
We have a place in MT and thought it was good idea to buy local. Here is a poor excuse for MBUSA. We have never bought a MB and given less than a 10 on the survey. This place deserves 0 all the way.
Google Review
- January 05, 2020
I just bought a used MLS from these guys, after being on the hunt for the one we wanted for about 3 months. The sales team was super helpful throughout the whole process, and made this the most enjoyable car buying experience I have ever been a part of.
Response from the owner Replied: Joe we really appreciate you too! Thanks again!
Yelp Review
- January 03, 2020
Owned by Rimrock so that should speak volumes of how they work customers. No part of my experience was positive. Could not communicate nor present a price to me with any explanation. Mercedes should be embarrassed to be associated with them. Went down the street where the price was clearly marked...
Google Review
- December 30, 2019
Google Review
- December 30, 2019
this place is such a poor representation of MB USA. They will sell a GLS 450 to a exporter before the public. I have been with BMW and MB for over 30 years . It's easy to see the GLS will fly out the doors to meet there sales quota . The problem is when the cars hit the port the vins will trace...
Response from the owner Replied: Rhik, we will take your post as constructive criticism. However whenever we see another competing MB dealer post a statement like this, it's true intention is just to promote his own business.
Google Review
- December 16, 2019
Google Review
- December 11, 2019
Google Review
- December 06, 2019
Google Review
- November 30, 2019
Yelp Review
- November 28, 2019
Our second Mercedes in a month, service is great from sale to parts to service. Everyone in both of transactions has been outstanding. Great people at Mercedes of Billings, thank you
Google Review
- November 24, 2019
I worked with Andrea to build my dream GLE. I worked with Rob on the closing of the deal and introduction to my new GLE and finally I worked with Desiree on the financing of the purchase. These three individuals are the "Dream Team" for Mercedes Benz of Billings. They took care of me from...
Google Review
- November 11, 2019
Google Review
- November 05, 2019
Desiree and Stephanie were extremely professional and knowledgeable. They helped us finding the vehicle my wife wanted, kept us updated through the entire delivery process. A great team to deal with at Mercedes of Billings.
Yelp Review
- November 05, 2019
Friendly , knowledgeable and timely with service. Thank you Mercedes Benz of Billings
Google Review
- October 31, 2019
I like to think everyone deserves a second chance. Since my previous review below I can honestly say that Mercedes Benz of Billings has changed for the better. Shortly after my last negative review the dealership owners did a overhaul of their operations and replaced the management team at MB...
Google Review
- October 18, 2019
Excellent service department
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 10, 2019
Google Review
- October 07, 2019
We got a check engine light on our GLE250d along with and DEF warning that started counting down the remaining ignition starts. Not a great thing when you're on vacation visiting from Canada! Shawn, the service manager, was able to accommodate our vehicle right away and was able to clear the fault...
Google Review
- October 07, 2019
We got a check engine light on our GLE250d along with and DEF warning that started counting down the remaining ignition starts. Not a great thing when you're on vacation visiting from Canada! Shawn, the service manager, was able to accommodate our vehicle right away and was able to clear the fault...
Google Review
- October 02, 2019
Desiree and Stephanie were extremely professional and knowledgeable. That helped us get into the vehicle we wanted within a day of talking over the phone. They went above and beyond and even gave our little one a Mercedes teddy which he loves! We would highly recommend them!
Google Review
- October 02, 2019
Stay away not worth your time. Looked at cars for half hr. and no could not even get a salesman to help. I will never shop at this dealership.
Google Review
- October 02, 2019
Desiree and Stephanie were extremely professional and knowledgeable. That helped us get into the vehicle we wanted within a day of talking over the phone. They went above and beyond and even gave our little one a Mercedes teddy which he loves! We would highly recommend them!
Google Review
- September 26, 2019
Stay away not worth your time. Looked at cars for half hr. and no could not even get a salesman to help. I will never shop at this dealership.
Google Review
- September 25, 2019
We had a service issue with our vehicle. We called Ryan Burt, the Service Manager with a brake issue as we were on vacation in the Billings area. He was kind and professional and was able to get a part which turned out to be a tire sensor the next day. He also scheduled it to be put on the next day...
Google Review
- September 21, 2019
We had a service issue with our vehicle. We called Ryan Burt, the Service Manager with a brake issue as we were on vacation in the Billings area. He was kind and professional and was able to get a part which turned out to be a tire sensor the next day. He also scheduled it to be put on the next day...
Google Review
- September 13, 2019
Google Review
- September 11, 2019
Google Review
- September 11, 2019
Google Review
- September 09, 2019
Very friendly sales managers. No pressure to buy, prompt service, and honest. I really recommend this dealer.
Google Review
- September 09, 2019
Cameron Swift is the man to see!
Yelp Review
- August 31, 2019
This dealership is not to be trusted! Please see other reviews on their business practices, ethical dealings with customers, and general caring about their customers. If business is so bad that they must deal the way they do with potential customers, Mercedes should revoke their ability to sell...
Google Review
- August 29, 2019
Google Review
- August 29, 2019
Cameron Swift is the man to see!
Google Review
- August 29, 2019
DO NOT DO BUSINESS WITH THESE PEOPLE! They are not honest and don't care about their customers. I would never purchase a car from them as they are NOT to be trusted!
Google Review
- August 20, 2019
Very friendly sales managers. No pressure to buy, prompt service, and honest. I really recommend this dealer.
Google Review
- August 12, 2019
Google Review
- August 11, 2019
Google Review
- August 11, 2019