Took in for repair of cruise control. Had 10 am appt. It was over 4 HOURS later when they told me it needed a software update. Also needed Schedule B service. Gave Ok- after 7hrs still not done, asked me to come back Sat am. Got there at 8 am- spent 7 MORE HOURS WAITING! After leaving notes that oil...
Dealer Replied: Hi Timothy, we are sorry your visit to Mercedes-Benz of Westminster did not meet your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance, we will do everything possible to make it up to you. If you'd be willing, please get in touch with Andrew Eytcheson, Fixed Operations Director, at (303)-410-7803. We want to work to make this right and to ensure that your next visit with us provides more positive results.
We look forward to hearing from you soon.