Always helpful and prompt and always keep you updated on the progress of your vehicle.

Dealer Replied: Thank you for sharing your kind review! We are glad our team consistently takes great care of you and keeps you well informed throughout the process. We hope you continue to choose us for all of your future automotive needs. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I had an outstanding service experience at Walter's Mercedes Riverside. Service advisor Mr. Alex Ramirez is highly professional with utmost care for his clients. He explained me all the service needs for my vehicle and kept me posted while my vehicle was under service. He delivered the vehicle in...

Dealer Replied: Thank you for your excellent review! It is always our goal to ensure our guests are comfortable with their experience, and we are glad Alex provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Super nice place good friendly people Ashley Botello great person helpful she goes the xtra mile helping me out

Dealer Replied: Thank you for sharing the positive experience you had with Ashley! We are glad she was kind and helpful. We strive for 100% customer satisfaction and we hope for an opportunity to work with you again. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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This was my first visit after purchasing my vechicle. Overall the team was professional and good service.

Dealer Replied: Thank you for your 5-star rating! We are glad our team provided you with top-notch service during your recent visit. It is our pleasure to serve you and we hope you continue to choose us for all of your future automotive needs. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Morris and Joshua made my experience seamless and pain free. Impossible is possible here. Justin the finance manager was also very friendly and efficient.

Dealer Replied: Raj, thank you for your positive review! We are so glad Justin and Morris took great care of you and made your visit with us hassle-free and efficient. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again! Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Had a poor experience with my lease end with Mercedes. There were concerns with my contract that was not explained clearly and their representative did not follow through with response to address my concerns and provide requested information. It was astonishing how the customer service was so poor...

Dealer Replied: Thank you for taking the time to share this feedback, and please accept my sincere apologies for the experience you had with your lease-end process. What you've described — unclear contract explanations and a lack of follow-through from our team — falls well short of the standard we hold ourselves to, especially for a Mercedes-Benz customer. I understand you've since moved forward with another company, and I respect that decision given how things unfolded. Even so, I'd like the opportunity to understand exactly where we let you down, both to make things right if possible and to ensure we address this internally so it doesn't happen to others. If you're willing, please reach out to me directly at (951) 441-6182. I'd genuinely appreciate the chance to hear more about your experience. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I've been going to Walter's Mercedes-Benz of Riverside for 26+ years and my experience has been excellent. J.R. Rodriguez in service is top notch always accommodating. I'm always treated like family. Excellent dealership.

Dealer Replied: Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and JR and the team will certainly continue to provide you with the A+ service you deserve. Please do not hesitate to give us a call if we may ever be of further service to you. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I had an outstanding experience purchasing my Mercedes-Benz, and the credit goes entirely to Travis Rhodes. Before making my decision, I contacted sales representatives from eight different Mercedes-Benz dealerships. Out of everyone I spoke with, Travis was the only one who consistently stood out...

Dealer Replied: Syed, congratulations on your new Mercedes-Benz! We realize you have several options when choosing a dealership, and we are honored you picked us. We are glad Travis provided you with the A+ service you deserve. Thank you for your kind review! Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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From start to finish my experience with Walter Mercedes-Benz of Riverside exceeded every expectation. A special thank you to HAE and Daniel for making the entire process smooth, transparent and completely pressure free. They were professional, responsive and genuinely worked hard to earn my...

Dealer Replied: Thank you for choosing our dealership and for your positive review! We are so glad Hae, Daniel, and the team provided you with a smooth, pressure-free experience. We are honored by your willingness to refer us to others. Congratulations on your new Mercedes-Benz! Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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How I Bought My Mercedes in the AI Era I never expected to buy a Mercedes—let alone an EV. In fact, I wasn’t even aware the 2023 Mercedes-Benz EQS 580 SUV existed until ChatGPT suggested it. ChatGPT helped me make a list of possible replacements for my aging 2019 Jeep Grand Cherokee. After...

Dealer Replied: Eric, thank you for your excellent review! We are honored to have had the opportunity to work with you, and we are thrilled Edwin took exceptional care of you and ensured your experience with us was as seamless as possible by delivering your Mercedes-Benz EQS 580 to you in Los Angeles. It is our pleasure to assist you in any way possible. If we may ever be of further service to you, please do not hesitate to reach out. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Great dealership knowledgeable staff in sales and service.Ashley was a great help in buying my third vehicle here

Dealer Replied: Thank you for your wonderful review, Michael! Your continued business means so much to us, and we are glad Ashley provided you with 5-star service. Congratulations on your new vehicle! If we may ever be of further service to you, Please do not hesitate to give us a call. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I went in for service. I was warmly greeted. I expressed a couple of concerns I had. Ross Geiger listened attentively. After a preliminary check, Ross determined I need not be concerned about one thing. Saved me $1000 right there. A requested loaner car was issued. A few days later my car was ready....

Dealer Replied: Thank you for sharing your positive experience with us. Your safety and satisfaction are our top priorities and we are glad Ross took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I love that this dealership service department has no pressure. They give you information and let you decide what services to purchase without pressure. Ross Geiger was my excellent service representative.

Dealer Replied: Thank you for your kind review! Providing a smooth, pressure-free experience is always our goal, and we are glad Ross's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Driving up to my service appointment, the greeting was courteous and professional. JR Rodriguez, my advisor, was very professional. Likewise, Michael got me the very clean loaner. The next day, I got my car back; all issues addressed to my satisfaction. Lastly, I can tell my car was washed with...

Dealer Replied: Thank you for sharing your positive experience with us. Your safety and satisfaction are our top priorities, and we are glad JR and Michael took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Liliana was so great to work with! She was beyond helpful, patient, and kind! It was such a great experience! Thank you Liliana!!

Dealer Replied: Thank you for your positive review, Sandra! We are glad Liliana was kind and helpful. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Walter’s Mercedes-Benz in Riverside provided excellent customer service and made the buying process easy and efficient. Sales Associate Liliana Duran is very knowledgeable about the Mercedes product line and the specific vehicle purchased.

Dealer Replied: Thank you for your positive review! We strive for 100% customer satisfaction, and we are glad Liliana provided you with a seamless, 5-star experience. We greatly appreciate the opportunity to work with you. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Eddy is unbelieve at his job and i now purchased two vehicles from him and he makes the deal happen every time. I would recommend him always !

Dealer Replied: Randy, thank you for leaving Eddy this positive review and recommendation! Your repeat business means so much to us, and we are glad Eddy consistently takes exceptional care of you. Congratulations on your new vehicle! If we may ever be of further assistance to you, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Joseph Loera did a good job on my car service. I highly recommend this dealership for car service.

Dealer Replied: Thank you for leaving us this positive review and recommendation! Providing top-notch service is so important to us, and we are glad Joseph's efforts met your satisfaction. We hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Highly recommend Danny Ventura at Walters Mercedes-Benz of Riverside! Professional, honest, and extremely helpful throughout the entire process. He made everything easy and stress-free.

Dealer Replied: Thank you for leaving Danny this positive review and recommendation! He will be honored to hear of your very kind words and to know you deeply valued his service. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Very friendly attentive and professional staff I will be back and I would recommend your company

Dealer Replied: Thank you, Leslie, for your positive review! We are so glad our team was kind and helpful and we are honored to have earned your recommendation. We look forward to an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I Think That I Have The Best Service Rep At Walters,Joseph Loera,Always Take Great Care Of My !

Dealer Replied: Thank you for your positive review! We are thrilled Joseph consistently provides you with top-notch service. Your safety and satisfaction are our top priorities. We hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Morris Gaines and his team at this dealership were very supportive and communicated effectively at each step. They answered all my questions and provided a great out of state purchase express. I’ll recommend Morris and his folks at this dealership.

Dealer Replied: Thank you for your positive review and recommendation! We are honored to have been of assistance with your out-of-state purchase, and we are glad Morris was helpful and informative. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I have been a client at Walter Mercedes for years! My service personnel is Alex Ramirez. He is the best! Very professional, knowledgeable and always helpful. I am very happy with my service there with Alex and his team!

Dealer Replied: Thank you for your excellent review! It is an honor to have your confidence and loyalty, and we are so glad that Alex provided you with the A+ service you so much deserve. Our guests' satisfaction is our utmost priority here at Mercedes-Benz of Riverside. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Walter’s Mercedes in Riverside is the most sought out dealership in the area. Service advisor Mr. Alex Ramirez is truly outstanding. He always goes and beyond to ensure complete client care and satisfaction. Always a pleasure working with him.

Dealer Replied: Arun, thank you for choosing our dealership and for your positive review! We strive for 100% customer satisfaction, and we are glad that Alex consistently provides you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Location clean , Staff knowledgeable, courteous, . Staff Dan explained very well what we are buying for .

Dealer Replied: Thank you for sharing your positive experience with us. We are glad Dan was helpful and informative. We strive for 100% customer satisfaction. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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The dealership is very professional, and Joseph Loera provided an excellences service. I will come back.

Dealer Replied: Thank you for sharing the positive experience you had with Joseph. We are glad he provided you with top-notch service and we look forward to continue providing you with our best care in your visits to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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"I had an incredible experience at Walter’s Mercedes-Benz of Riverside, all thanks to Makhi Langford. From start to finish, Makhi was incredibly helpful and knowledgeable about the entire lineup. He and the rest of the team truly rolled out the red carpet for me, providing first-class service that...

Dealer Replied: Thank you, Tommie, for your wonderful review! We are so glad Makhi took exceptional care of you. He will be honored to hear of your very kind words and to know you deeply valued his assistance. Congratulations on your new vehicle! We hope for an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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From start to finish, Ashley Botello was outstanding. From the moment I walked in, Ash was ready and made the entire process of getting my new Mercedes-Benz GLC 300 completely seamless. I truly appreciated her expertise, professionalism, and attention to detail throughout the experience. She...

Dealer Replied: Thank you for leaving Ashley this positive review and recommendation! We are honored that you took the time to visit us, and we are glad she provided you with thorough and efficient service. Your satisfaction means so much to us. We warmly congratulate you on your new Mercedes-Benz GLC 300- on behalf of the entire team! Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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This dealership is very professional and everyone I dealt with were great. Would recommend them if you are buying a car.

Dealer Replied: Thank you for your kind recommendation! We are delighted our team took great care of you during your recent visit. If we may ever be of further assistance to you, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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we were impressed on the professionalism and assistance provided by the servce advisor .. ALEX RAMIREZ. He was so welcoming and truly outstanding in giving advices and details for our concern on the GLC300. Looking forward to coming back to your dealership.

Dealer Replied: Dan, thank you for your wonderful review! We are glad Alex provided you with top-notch service. It is our pleasure to serve you and your GLC300's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Servicing my vehicle At Walter’s Mercedes has been a good experience. I choose to come there each time instead of any other dealership. The Representatives do change frequently and not so many familiar faces but I do have a good experience each visit

Dealer Replied: Robin, Thank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that our team consistently provides you with a top-notch experience. Your safety and satisfaction are our top priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Very Pleasant experience buying car from from Walter's Mercedes at Riverside. Miguel Mata is excellent salesman very accommodating to all the questions. Does his best to give advice on selecting the right car matching customer needs

Dealer Replied: Thank you for sharing the positive experience you had with Miguel. We work extremely hard to ensure our guests are satisfied with their experience and we are glad Miguel took great care of you and met your automotive needs. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Excellent customer follow through, and patience with the different available car models to choose from, which might make decision taking take longer

Dealer Replied: Thank you for sharing the positive experience you had with us here at Mercedes-Benz of Riverside. We are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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my third car purchase from eddy and travis⭐️as always, mercedes-benz of riverside and their staff never disappoint! absolutely LOVING my all new CLA250+!

Dealer Replied: Congratulations on your new Mercedes-Benz CLA250+. Bailey! Your continued business means so much to us, and we are thrilled that Eddy and Travis consistently provide you with the quality care that you deserve. Your satisfaction means so much to us. Thank you for your kind review! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Always clean and fully stocked on amenities. Staff is friendly and helpful. Customer service is impeccable.

Dealer Replied: Ruthie, thank you for your excellent review! We work extremely hard to ensure our guests are satisfied with their visit, and we are glad that our team is consistently kind and helpful. We hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Huge thank you to Hae & Edwin for helping me get into my 4th Mercedes. I work in the industry and have been shopping around for a new car. I compared pricing with 2 other stores, even shopped with another MB store in my auto group and they couldn't beat the deal I got from Riverside MB. They were...

Dealer Replied: Thank you for your wonderful review! We realize you have several options when choosing a dealership, and we are honored that you picked us here at Mercedes-Benz of Riverside. We are so glad Hae and Edwin could get you into a vehicle that you love- while providing you with a seamless and efficient experience. It is our pleasure to assist you in any way possible. Congratulations on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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This dealership has an excellent team of professionals. In particular, Rafael Aribuabo was extremely knowledgeable and helpful in all aspects of the sales process. I would strongly recommend this dealership to purchase your next Mercedes.

Dealer Replied: Thank you for your wonderful review and recommendation! Providing 5-star service is so important to us, and we are glad Rafael's efforts met your satisfaction. Congratulations on your new Mercedes! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Every time I can in for service Joseph Loera takes great care of me. He is patient and well informed. He has great customer service and I always ask for him when I bring my cars in.

Dealer Replied: Thank you for your positive review! We are honored that you continuously confide in us with your automotive needs, and we are glad Joseph consistently provides you with thorough and efficient service. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Fantastic Experience with Chris Chacon I looked for almost a month and found my rare Rose Gold Mercedes‑Benz GLA 250 on my own, but Chris Chacon made the purchase experience outstanding. I am one of those people who dread purchasing a car. But, Chris was professional, attentive, and made the entire...

Dealer Replied: Shavon, Thank you for leaving Chris this positive review and recommendation! We are honored that your vehicle search led you to us, and we are glad Chris provided you with a seamless, top-notch experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Rose Gold Mercedes-Benz GLA 250- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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David helped me to find the best deal. I’m really appreciate his hard working. 100 percent I recommend him.

Dealer Replied: Arya, congratulations on your new vehicle! We are so glad David provided you with a 5-star experience. He will be honored to have earned your kind recommendation. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Thank you! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Thank you Nolan Hays for helping us secure a lease for our new Mercedes. We appreciate your expertise, patience, and professionalism and look forward to working with you in the future.

Dealer Replied: Thank you for sharing your positive experience with us here at Mercedes-Benz of Riverside. We are happy to hear Nolan provided you with 5-star service. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We look forward to an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Very thorough while showing vehicles and buying options. Excellent customer service! I look forward to working with you on my car purchase.

Dealer Replied: Alex, Thank you for your wonderful review! We are pleased to hear our team could be of valuable assistance to you during your recent visit. We strive for 100% customer satisfaction and we hope you do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Walter’s Riverside had the car I wanted and provided good customer service while I purchased it.

Dealer Replied: Thank you for your positive review! We are so glad our team provided you with top-notch service during your recent experience with us. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I can’t say enough good things about my advisor, Alex Ramirez. He has been providing excellent service for me for more years than I can remember. Thank you, Alex

Dealer Replied: Thank you for your wonderful review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad Alex consistently takes exceptional care of you. Your safety and satisfaction are our top priorities. If we may ever be of further assistance to you, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I come all the way from Orange County to purchase vehicles from Walters and I will continue to do so. They are simply the best! Steve, Erwin, Travis and Liliana made my last purchase so seamless. The best car buying experience so far. They go above and beyond from start to finish and are so honest...

Dealer Replied: Thank you for your positive review! We realize you have several options when choosing a dealership, and we are honored that you picked us here at Mercedes-Benz of Riverside while you live in Orange County. We are so glad that Steve, Travis, Liliana, and the team provided you with a smooth, 5-star experience. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Justin Christian,Service advisor is the best cool dude very transparent and honest. After my not so good previous experience with another Service advisor Justin makes sure I was good and went above and beyond for my car and even get me discounts love that guy man I told him I'll be my Service...

Dealer Replied: Nelson, we appreciate you taking the time to leave Justin this positive review. He will be happy to know you deeply valued his assistance during your recent service visit. It is our pleasure to assist you in any way possible and we hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Great service!!! Friendly & professional. Made purchasing a new car an exciting experience. Wil definitely use them again.

Dealer Replied: Congratulations on your new vehicle, Susan! Providing 5-star service is so important to us, and we are glad our efforts met your satisfaction. Thank you for your kind review. We look forward to an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Great service. Hope to work with Rob again in the future. Very professional. Great communication.

Dealer Replied: Alfonso, Thank you for sharing your positive review! We are glad that Rob was helpful and informative during your recent visit and he and the team will certainly continue to provide you with the same 5-star service in your visits to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Once again our experience with Walter’s Mercedes was great. Working with Stephen Garlatta was a complete pleasure. He took his time to show us our options and make our lease experience complete. We have already referred him to friends who our looking for a Mercedes. We definitely know who to...

Dealer Replied: Thank you for your positive review! We are so glad that Stephen was helpful and informative. He will be honored by your willingness to refer him to others On behalf of the entire team- congratulations on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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TL;DR: Avoid Rob Little and Mercedes-Benz of Riverside. They will lie to your face to close a deal, deny it later, and leave you holding the bill. In March of 2024, my wife and I completed a transaction for a vehicle at Mercedes-Benz of Riverside, part of Walters Automotive Group. During this...

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TL;DR: Avoid Rob Little and Mercedes-Benz of Riverside. They will lie to your face to close a deal, deny it later, and leave you holding the bill. In March of 2024, my wife and I completed a transaction for a vehicle at Mercedes-Benz of Riverside, part of Walters Automotive Group. During this...

Dealer Replied: Raheem, Thank you for taking the time to share your concerns. As the General Manager of Mercedes-Benz of Riverside, I want to address a few important points for clarity. We have spent a considerable amount of time speaking with you and reviewing the details of your transaction. Because your vehicle was leased in 2024, the federal $7,500 Clean Vehicle Tax Credit is issued to the leasing company—Mercedes-Benz Financial Services—as they are the legal owner of the vehicle during the lease term. Mercedes-Benz then passes that full $7,500 back to the customer in the form of a lease incentive/down payment credit, which directly reduces the overall cost of the lease. This credit is clearly itemized on your lease agreement, which we have provided to you, and it shows that the full $7,500 credit was applied to your transaction. We have explained this process to you at length and reviewed the documentation with you multiple times. At no point were you charged or deprived of that $7,500 benefit—it was applied to the lease exactly as reflected in the signed agreement. That said, we also need to address the manner in which these conversations have taken place. The use of profanity and shouting toward our staff is not something we will tolerate. Our team is always willing to help and clarify questions, but we expect all communication to remain respectful. If you would like to review the documentation again, I am happy to do so with you. Please feel free to contact me directly at the dealership so we can discuss this further in a constructive and professional way. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Robert Woolsey was an excellent sales representative from the beginning to the end of our transaction. He went above and beyond to provide me with a video of the inside of the car to show me the features that I had questions about before I drove down from San Diego to take a look at it. He was...

Dealer Replied: Thank you for leaving Robert this positive review and recommendation! We are honored that you made the drive from San Diego to visit us here at Mercedes-Benz of Riverside, and we are glad that Robert was kind and informative. Our guest's satisfaction is our top priority. Congratulations on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I worked with Rob to purchase a 2026 CLE and I have NEVER had a better purchasing experience in all the years I've been buying cars. And I buy 2 or 3 a year. The level of professionalism exhibited by Rob and the complete staff at Walter's from Sales to Finance to delivery, is unmatched!!!

Dealer Replied: Thank you for your wonderful review! We realize you have several options when choosing a dealership, and we are honored that you picked us. We are so glad that Rob provided you with a 5-star experience. On behalf of the entire team- congratulations on your new Mercedes-Benz CLE! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Absolutely terrible experience with Walker’s Mercedes service department…I Requested a loaner because I rely on a vehicle for work. Instead, they sent me to Enterprise where the only option was a huge SUV that wouldn’t work. I had to Uber home, spent $30, and missed a full day of work.  I called the...

Dealer Replied: I'm truly sorry to read about your experience, and I completely understand your frustration. What you described — the loaner situation, the lack of communication, the delay on what should have been a routine repair, and the marked windshield — falls far short of what we expect from our service team. Please contact me directly at (951) 441-6182 at your earliest convenience. I want to hear the full details of your visit, see what we can do to fix this, and use this as an opportunity to correct the gaps in our process. Thank you for holding us accountable — it's the only way we get better. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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I have been coming here for years. They always take great care of my cars and work to deal with any warranty and non warranty items. Joseph Loera is my new service adviser and has been great to work with.

Dealer Replied: Thank you for your wonderful review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that our team consistently provides you with top-notch service and that Joseph made this visit no different. Please do not hesitate to give us a call if we may ever be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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The dealership demonstrated a high level of professionalism and provided outstand customer service throughout the entire process.

Dealer Replied: Rick, we appreciate your kind review and we are glad that our team took exceptional care of you. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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JR is competent, friendly and very helpful with all my concerns ! I used to drive Hondas and Chevys, but will never go back ! Your service is the best !

Dealer Replied: Susanne, Thank you for your positive review! We are so glad that JR was kind and helpful. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I have purchased multiple vehicles from Walter Mercedes, and there is one clear reason I keep coming back: Eddy Elsayed. There are at least 10 Mercedes dealers closer to my home, but Eddy’s kindness and honesty keep me loyal to this location. Eddy is one of the most honest salespersons I have ever...

Dealer Replied: Thank you for leaving us this wonderful review and recommendation! We realize you have several options when choosing a dealership, and we are honored that you have continuously picked us here at Mercedes-Benz of Riverside. We are so glad that Eddy, Bader, and Travis provided you with the A+ service that you deserve. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Eddy made the process seamless! Found the car online and locked it down same day! First time buying a car sight unseen - but he sent a custom video and it was exactly what we were looking for. Highly recommend!

Dealer Replied: Thank you for your positive review! We are so glad that Eddy took great care of you and ensured your experience with us was smooth and successful. Your kind recommendation means so much to us. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Raymundo and Charles delivered exceptional service, honest communication, and a smooth experience at Mercedes-Benz Riverside.

Dealer Replied: Thank you for sharing your positive experience with us here at Mercedes-Benz of Riverside. We are so glad that Raymundo and Charles were helpful and informative. If we may ever be of further assistance to you, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Mercedes Benz of Riverside is a phenomenal dealership with world class service providing personalized tailored hands on service. Mercedes Benz of Riverside formally Walters do an exceptional job of making you feel at home and like family. Specifically Mark Interlichia is a extraordinary Service...

Dealer Replied: Thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their experience, and we are glad that Mark took exceptional care of you. We hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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We thank you for the service. We were very pleased with the service provided by Eddy. We received in person attention and Eddy provided all the details and information that was needed.

Dealer Replied: Thank you for your wonderful review! Providing 5-star service is so important to us, and we are glad that Eddy's efforts met your satisfaction. We greatly appreciate the opportunity to work with you. If there is ever anything more that we may help you with, please do not hesitate to reach out. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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They understood what I wanted and was able to work with me. They really came through and made it happen. Makhi was able to provide great customer service and Jeff the general manager was able to work his magic on the price. Luis the finance guy was awesome with finalizing the papers. We were happy...

Dealer Replied: Thank you for your positive review! We work extremely hard to ensure our guests are satisfied with their experience, and we are glad that Makhi, Jeff, Luis, and the team took great care of you. Your kind recommendation means so much to us. On behalf of the entire team congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I had a wonderful experience from start to finish Raymundo Lopez gave great service from start to finish he made sure I was comfortable during the whole process

Dealer Replied: Thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their visit, and we are pleased that Raymundo provided you with 5-star service. If there is ever anything more that we may assist you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Great customer service at this dealership. The purchase and process went smooth and was easy! Ash is amazing and fun to work with. She took care of us and helped up get everything we asked for. Luis, our finance manager, was informative and he also responds very quickly to emails.

Dealer Replied: Thank you for your 5-star rating! We strive for 100% customer satisfaction, and we are glad that Ash and Luis took great care of you and made your experience with us both smooth and informative. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Alex is extremely helpful, thoughtful and reassuring when dealing with his customer. I thank Alex for seeing me through the entire situation from the beginning to the end. I felt the care!

Dealer Replied: Thank you for leaving Alex this positive review! He will be honored to hear of your kind words and to know you deeply valued his assistance. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Working with the GM, Erwin at Walters was an impeccable experience.! The purchase of our new GLC was a seamless as possible, and I would highly recommend this Mercedes-Benz store!

Dealer Replied: Liz, congratulations on your new Mercedes-Benz GLC! We are delighted that our team provided you with a smooth, 5-star experience. Your kind recommendation means so much to us. Please do not hesitate give us a call if we may ever be of further assistance to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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It is always a pleasure to buy a van at this dealer. Thank you David and Isaid.

Dealer Replied: Andrea, thank you for your positive review! We are so glad that David, Isaid, and the team consistently provide you with a top-notch experience. Congratulations on your new Van! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Helped find the vehicle I desired for a good price! Shout out to John Perez, Erwin, and Joe.

Dealer Replied: Hanaah, we appreciate your positive review and we are thrilled that John, Joe, and the team provided you with a 5-star buying experience. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Great customer service always return my call in 5 min and keep me well informed of what service is being done and what they recommend I always ask for JR Rodriguez he’s great

Dealer Replied: Thank you for your positive review, Denise! We are delighted that JR consistently takes great care of you and keeps you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Joseph has been my to go person for years now. He’s very attentive and very polite

Dealer Replied: Imer, thank you for leaving Joseph this 5-star rating! It is an honor to have your confidence and loyalty and he and the team will certainly continue to provide you with our best care in your visits to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Wonderful, fast, and stress-free buying experience at Walter’s Mercedes-Benz of Riverside. Lenard Baker was professional, knowledgeable, and respectful of my time. The entire process was smooth and efficient from start to finish. Highly recommend Lenard if you’re looking for excellent service and an...

Dealer Replied: Thank you for leaving Lenard this positive review and recommendation! Providing a smooth and remarkable experience is always our goal, and we are glad that Lenard's efforts met your satisfaction. He will be honored to hear of your kind words. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I've been working with the service dept for several years. They are good at explaining how things work. Alex Ramirez is working with me to tailor my service plan based on my situation. I appreciate the flexibility.

Dealer Replied: Bonnie, thank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that Alex consistently provides you with thorough and efficient service. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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My husband Robert Lewis and I visited Walter’s Mercedes Riverside yesterday, January 14 to resolve a few issues with our vehicle. Rachel Serna (Mercedes representative) assisted us. She was very professional, personable, and capable in handling and solving our issues!! She also suggested other...

Dealer Replied: Thank you for your positive review! We are so glad that Rachel provided you and Robert with 5-star service. Our guest's safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Morris Gaines is the best sales person I have ever received from Walters. This is my 3rd time buying from Walters. Morris Gaines, the highest score in knowledge, professional and experience with customer service. His assistant Joshua’s is right behind Morris Gaines in Salesmanship.

Dealer Replied: Thank you for your wonderful review! We are honored by your continued business, and we are so glad that Morris and Joshua provided you with top-notch service. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Good service! The service provided by Mr. Ross Geiger is nothing short of excellent. Bravo Zulo!

Dealer Replied: Thank you for your positive review! We are delighted that Ross provided you with 5-sta service. We hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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My experience at Walter's Mercedes-Benz of Riverside was awesome. My sales advisor Mr. Robert Woolsey was extremely helpful and courteous. He took the time to explain all the available options and helped me make the best choice. Robert truly went above and beyond to make sure everything was perfect,...

Dealer Replied: Thank you for leaving Robert this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are so glad that he took exceptional care of you. It is our pleasure to assist you in any way possible, If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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2017 Mercedes C300 Still Like New. Walter's has been taking care of our cars since 1990 and always does a great job.

Dealer Replied: Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and we look forward to continue serving you and your Mercdes' needs with our best care in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Walters Mercedes Benz service dept in Riverside is outstanding. Service advisors Mr. Alex Ramirez always goes above and beyond to accommodate their clients. The service is always outstanding and the customer care is exceptional. Much appreciated

Dealer Replied: Arun, thank you for your positive review! We strive for 100% customer satisfaction, and we are glad that Alex consistently provides you with the quality care that you so much deserve. We hope you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Danny Ventura helped me out when my GLE had an issue with the ambient lighting. Got me in and out quickly even though it was obviously busy due to the holidays. Very satisfied.

Dealer Replied: Joe, thank you for your positive review! We are so glad that Danny got your GLE's needs efficiently taken care of. Your satisfaction means so much to us. Please do not hesitate to give us a call if you ever have any further questions or concerns Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I am a fan of Walter’s MB. Great people including Steve Kienle and Eddy Elsayed. Have bought a dozen MB vehicles.

Dealer Replied: Thank you for leaving us this kind review! We are delighted that Steve and Eddy provided you with 5-star service. Our guest's satisfaction is our top priority and we hope you continue to choose us for all of your future Mercedes-Benz needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I would like to take a moment to share my excellent experience at your Mercedes-Benz dealership. I recently visited the dealership to purchase a van, and from start to finish, the entire process was outstanding. Dan, (our sales guy), Toni (the finance guy), and the Isaid (manager) and the entire...

Dealer Replied: Antonio, Thank you for your positive review and recommendation! We realize you have several options when choosing a dealership and we are honored that you picked us here at Mercedes-Benz of Riverside. We are so glad that Dan, Toni, Isaid, and the team provided you with a smooth and remarkable experience. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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⭐️⭐️⭐️⭐️⭐️ Rachel Serna at Mercedes‑Benz of Riverside consistently goes above and beyond she's professional, attentive, and genuinely committed to outstanding service.

Dealer Replied: Thank you for sharing your positive experience with us. We are so glad that Rachel provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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The staff, including Joseph Loera who assisted me, was friendly and professional. One of my concerns was solved even before paperwork was completed.

Dealer Replied: Thank you for your positive review! We are so glad that Joseph was kind and helpful. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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From the moment I parked my car and retrieved my daughter from the backseat Mr. Morris Gaines greeted me with a big smile and asked me did I need help. From that moment on he was by my side and treated me with respect and provided me with excellent customer service, him and his assistant Joshua....

Dealer Replied: Nicky, thank you for taking the time to leave us this positive review! We are thrilled that Morris and Joshua provided you with the quality care that you deserve. We are honored by your willingness to refer us to others. On behalf of the entire team- congratulations on your new GLC! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Danny Ventura is a great service adjuster. He followed through with my insurance and got my windshield replaced. Not only that, but communicated the progress throughout this period of time. He made it happen, even though dealing with insurance companies isn't always easy. He went beyond his scope...

Dealer Replied: Thank you for leaving Danny this positive review and recommendation! We are glad that he got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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First class and professional all the way from the time I arrived in service drive to the time I picked up my vehicle. They constantly stayed in contact and went above and beyond to make me comfortable. Because my car was going to be there for an extended period of time they put me in an E class...

Dealer Replied: Thank you for your excellent review! Your safety and satisfaction are our top priorities, and we are glad that our team took great care of you and your automotive. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Rachel Serna went above and beyond my expectations. She kept me informed every step of the way. VERY nice attitude and attention to detail. Right person for the right job. Look forward to working with her again. L Hastings

Dealer Replied: Thank you for your 5-star review! We are glad that Rachel took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I was well taken care of by Mr. Irwin or Tacho and Joe Luo. I’d like to thank each one of them for that time and effort and also would like to mention Mr. Leonard Baker for his expertise and last but not least Miss Ashley I’ve been dealing with Walters ever since I was 17 years old and I really...

Dealer Replied: Thank you for your positive review! We are honored by your continued business, and we are thrilled that Joe, Lenard, Ashley, and the team provided you with top-notch service. Your willingness to refer us to others means so much to us. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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if you're not buying a $165K car, they only want to sell you an EV or SUV, and they are rude about it, not today

Dealer Replied: Hi Will, Thank you for taking the time to share your feedback. We're sorry to hear that your visit didn't meet your expectations, and we sincerely apologize if you felt our team wasn't attentive to your specific needs. We strive to provide every customer with excellent service regardless of which vehicle they're interested in, and it's concerning to hear that wasn't your experience. All of our customers deserve respectful, helpful assistance whether they're exploring our entire lineup or have a specific model in mind. I'd appreciate the opportunity to make this right. If you'd be willing to give us another chance, please reach out to myself at (951) 441-6182, and I'll ensure you receive the attention and respect you deserve. We value your feedback as it helps us improve our service for all customers. Erwin Artacho General Manager Mercedes-Benz of Riverside (951) 441-6182

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Super easy transaction from David Alcantar, great deal and super super service as well with Lee Torres delivering my van to me! Would highly recommend! Korey M.

Dealer Replied: Korey, We strive for 100% customer satisfaction, and we are pleased that David and Lee took great care of you and ensured your vehicle delivery was as smooth as possible. Thank you for your kind recommendation! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Rafael is hands down the best salesperson I’ve ever worked with. He’s straightforward, honest, and doesn’t waste your time with any nonsense—no pressure, no games, no xx. I contacted multiple Mercedes-Benz dealerships, and Rafael got me the best deal by far. Not even close. I live over 60 miles...

Dealer Replied: Susan, thank you for leaving Rafael this wonderful review! We are honored that you made this 60 mile drive to visit us, and we are glad that Rafael provided you with a seamless and efficient experience. He will be delighted to hear of your kind words and to know he earned your recommendation. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I cannot say enough great things about Mercedes-Benz of Riverside. I recently leased a vehicle there and was so impressed that I referred my sister—who also ended up getting her car from them. Hands down, they offer the best deals. I live over 60 miles away, and it is absolutely worth the drive....

Dealer Replied: Susan, thank you for your wonderful review! We are honored to have had the opportunity to work with you and your sister, and we are thrilled that Hae and Rafael took exceptional care of you and ensured your 60 mile trip to us was worthwhile. Our guest's satisfaction is our utmost priority. We warmly congratulate you on your new Mercedes-Benz- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Great customer service from Moe Mohammad and from Justin Campbell!!!! Would recommend buying from this dealer! Thank you bother for all of your help!

Dealer Replied: We appreciate your positive review! We are so glad that Moe and Justin took great care of you and we are honored to have earned your kind recommendation. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Walter’s Mercedes Riverside is an outstanding dealership for Mercedes service and sales needs. Service associates Mr. Alex Ramirez is a true professional and always goes above and beyond to take care of his clients. His care and dedication to his clients is commendable. Mr. Alex Ramirez got me...

Dealer Replied: Arun, Thank you for choosing Mercedes-Benz of Riverside and for your kind review! We strive for 100% customer satisfaction, and we are glad that Alex got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Joseph Loera Is The Best,He always take good care of me and my Vehicle And Walter's should be glad to have him !

Dealer Replied: Thank you for your positive review! We are so glad that Joseph consistently takes great care of you and your automotive needs. Our guest's satisfaction is our utmost priority here at Mercedes-Benz of Riverside. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Makhi Langford was an excellent sales rep. He was very informative of the vehicle and made us feel comfortable. Great personality!

Dealer Replied: Kim, thank you for your kind review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Makhi was helpful and informative. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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As I always say Joseph Loera is my to go person for my vehicle service and all other information I need. I highly recommend Walter’s Mercedes Benz. Thank you Joseph 🤗

Dealer Replied: Imer, thank you for your positive review and recommendation! Joseph will be honored to hear of your kind words and to know how confident you are in his efforts. We look forward to continue serving you and your automotive needs with our best care in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Very professional and consistent communication. Lenard Baker and the entire team at Walter's are the best.

Dealer Replied: Thank you for your positive review! We are so glad that Lenard took great care of you and kept you well informed throughout the process. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Super, Helpful, Genuine, Professional, Accommodating, resourceful, optimistic, diligent, Miguel Mata handled everything like a veteran!

Dealer Replied: Andre, thank you for your positive review! We are so glad that Miguel was kind and helpful throughout your visit. Our guest's satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Walter MB employees are usually courteous and professional whenever I come here to service my SUV.

Dealer Replied: Thank you for choosing our dealership and for your kind review! We are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Liliana Duran helped me secure my car. She is professional and caring. Thank you Liliana!

Dealer Replied: Thank you for your positive review! We are so glad that Liliana took great care of you and met your automotive needs. We strive for 100% customer satisfaction. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Ashley Botello is the best,, her excellence shines through her beautiful smile, and her knowledge mixed with her great salesmanship. She is definitely one of Mercedes’s best. That’s part of the reason why I asked for her pacifically in purchasing this is my second Mercedes-Benz and I am definitely...

Dealer Replied: Thank you for your excellent review! We are so appreciative of the opportunity to work with you, and we are glad that Ashley provided you with top-notch service. She will be honored to hear of your kind words. On behalf of the entire team- congratulations on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Excellent attention to the car deal. Rob and Makhi were particularly attentive and transparent. I will always check them out when in the market again.

Dealer Replied: Thank you for sharing your positive experience with us. We are so glad that Rob and Makhi took great care of you. Our guest's satisfaction is our utmost priority. Congratulations on your new vehicle! We hope for an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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“The entire car-buying process was smooth, efficient, and genuinely professional. From the initial inquiry to driving off the lot, every step was handled with clarity and care. The staff provided prompt updates, transparent information, and a streamlined workflow that made the experience...

Dealer Replied: Thank you for choosing Mercedes-Benz of Riverside and for your kind review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Staff greeted us immediately, were incredibly friendly, and guided us throughout every step, making our vehicle purchase smooth and stress free. Thank you to John Perez and Justin (and for the laughs)!

Dealer Replied: We work extremely hard to ensure our guest's experience is as smooth as possible, and we are delighted that John and Justin provided you with 5-star service. We greatly appreciate the opportunity to work with you. We thank you for your kind review and we warmly congratulate you on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Always receive excellent customer service. Especially from Justin Christian, very professional and knowledgeable with Mercedes

Dealer Replied: Thank you for your wonderful review! We are happy to hear that Justin consistently takes great care of you and that he made this visit no different. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I have been loyal to Walter's Mercedes for years. I make the drive to Riverside despite the fact that I have another dealership in Temecula that is much closer to me. The service and the culture at Walter's is very welcoming and Alex is the reason I drive to Riverside to get my car serviced. Alex...

Dealer Replied: Thank you for your excellent review! We realize you have several options when choosing a dealership, and we are honored by your continued business here at Mercedes-Benz of Riverside. We are so glad that Alex consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Stephen Garlatta and his assistant, Jaime, were extremely patient and helpful throughout our entire purchase process. Wonderful people to work with!

Dealer Replied: Thank you for your positive review! We are so glad that Stephen and Jaime took great care of you. It is our pleasure to assist you in any way possible and we hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Danny Ventura was exceptional with his customer. He made sure that my care was in excellent condition and was very prompt on his call backs to me in regards to my vehicle. Top tier service and I am extremely pleased to have worked with him. He is a great addition to your team. Mercede-Benz of...

Dealer Replied: Kimberly, Thank you for choosing Mercedes-Benz of Riverside and for your positive review! Providing 5-star service is so important to us, and we are glad that Danny's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Great staff greeted promptly by service and sales. I have recommended my clients to have their vehicles serviced here.

Dealer Replied: Michael, thank you for your positive review and recommendation! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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So far best dealer in sales, in my 38yrs. Driving MBZ buying experience compare to South bay

Dealer Replied: We greatly appreciate your wonderful review! We are honored to have had the opportunity to work with you, and we are happy to hear that our team provided you with a top-notch experience. Our guest's satisfaction is our utmost priority here at Mercedes-Benz of Riverside. Congratulations on your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Most professional and sought out Mercedes Benz dealership in Riverside. Highly knowledgeable advisors Mr. Alex Ramirez always provide exceptional service. He explained all the service details and ensured that the vehicle was ready on time. Mr. Alex kept me updated the entire time regarding my...

Dealer Replied: Arun, Thank you for leaving Alex this wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Alex provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Jr rodriquez helped me out when I dropped off my gclass for repairs and he was very professional and helpful.

Dealer Replied: Thank you for your positive review! We are so glad that Jr took great care of you and your Mercedes-Benz needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Stephen Garletta was awesome, he did his best to get us the best deal. He was professional and showed exceptional customer service.

Dealer Replied: Felicia, Thank you for your positive review! We work extremely hard to ensure our guests are satisfied with their visit, and we are glad that Stephen took great care of you. It is our pleasure to assist you in anyway possible. On behalf of the entire team here at Mercedes-Benz of Riverside- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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⭐️⭐️⭐️⭐️⭐️ I recently brought my Mercedes in for routine service at Walter’s Mercedes-Benz, and while I expected a smooth appointment, I didn’t expect to be so genuinely impressed. Mark Interlicchia delivered what can only be described as world-class service. From the moment I arrived, Mark greeted...

Dealer Replied: Thank you for your wonderful review! We strive for 100% percent customer satisfaction, and we are glad that Mark provided you with the A+ service that you so much deserve during your recent service visit. He will be honored to hear of your very kind words. We hope to see you again the next time your Mercedes-Benz is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Brought my car in for service and Justin Christian was tremendously helpful and communicative every step of the way. Thank you, Justin!

Dealer Replied: Thank you for your excellent review! We are happy to hear that Christian provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Jr Rodriguez at Mercedes-Benz Riverside provided excellent customer service. I was happy to be able to leave my car for its service before work and pick up after work, everything was done and ready for me with a car wash as well. Great communication throughout the day on what was going on from JR....

Dealer Replied: Thank you for your positive review! We are glad that Jr took great care of you and kept you well informed throughout the process. Your kind recommendation means so much to us. Please do not hesitate to give us a call if there is ever anything more that we may assist you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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My sales agent, Morris Gaines , provided outstanding customer service from start to finish. He was professional, attentive, and consistently went above and beyond to ensure my satisfaction. When an issue arose with the vehicle’s engine, Morris followed up daily with updates and reassurance, working...

Dealer Replied: Gail, Thank you for taking the time to leave Morris this wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that he got your automotive needs thoroughly resolved. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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The agent was very curtious and helpful. He answered all my quetions and explained everything in detail.

Dealer Replied: Thank you for your 5-star rating! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Joseph Loera is a great professional service technician, my visit to Walter's Mercedes-Benz excellent experience.

Dealer Replied: Thank you for your positive review! We are so glad that Joseph took great care of you and ensured your experience with us was 5-stars. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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John Perez is the best he goes out of his way above and beyond making sure you get the car of your dreams i appreciate John Perez so much very good guy

Dealer Replied: Tim, thank you for leaving John this wonderful review! We work extremely hard to ensure our guests are satisfied with their experience, and we are delighted that John provided you with 5-star service. He will be happy to hear of your kind words. On behalf of the entire team here at Mercedes-Benz of Riverside- congratulations on your dream veihcle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Everyone was helpful and informative. Raul was very patient, he I took all the time needed to help me understand and make a comfortable decision. I’m super satisfied with My purchase process.!

Dealer Replied: Christina, thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their experience, and we are glad that Raul provided you with the quality care that you deserve. It is our pleasure to assist you in any way possible. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Alex Ramirez was so helpful and took care me . Definitely coming back for service in the future

Dealer Replied: Thank you for your wonderful review! We are so glad that Alex took exceptional care of you and we look forward to continue providing you with the same 5-star service in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Customer service overall is excellent,specially Danny Ventura who helped my car get serviced promptly.

Dealer Replied: Thank you for sharing your positive experience with us. Providing top-notch service is so important to us, and we are glad that Danny's efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Nolan provided excellent customer service and demonstrated a willingness to help. Nolan also demonstrated great product and inventory knowledge which allowed us to close a deal on two 2025 C300's.

Dealer Replied: Thank you for choosing Mercedes-Benz of Riverside and for your positive review! Providing top-notch service is so important to us, and we are glad that Nolan's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We warmly congratulate you on your 2 new C300's- on behalf the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I wanted to purchase a vehicle through Costco, and this is the dealership nearest me that recognizes The Costco program. Christian Aparicio is the Costco rep, and he was professional, addressed all of my questions and needs, and I did purchase the perfect Mercedes with Christian’s assistance.

Dealer Replied: Congratulations on your new Mercedes-Benz! We are so appreciative of the opportunity to work with you, and we are so glad that Christian provided you with 5-star service. Thank you for your kind review. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Justin Christine was very polite and knowledgeable about the services needed. He was very professional and kind. Thank you.

Dealer Replied: Thank you for your 5-star rating! We are happy to hear that Justin took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Raymundo Lopez made my car buying experience a breeze. Very happy with excellent customer service.

Dealer Replied: Thank you for your positive review! Providing a smooth, 5-star experience is always our goal, and we are glad that Raymundo's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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JR Rodriguez awesome job! He listened & considered my priorities for car services. He even approached us for any questions upon picking up the car, showed us & explained the clarification. I preferred him for my next car services. 👍

Dealer Replied: Thank you for your positive review! We are so glad that JR took great care of you and your automotive needs during your recent visit. He will be honored to know how confident you are in his efforts. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I've been coming here for almost twenty years, and am on my fifth consecutive car from them. That should say it all, but I'll add that their staff is amazing, and the selection of Mercedes is impressive.

Dealer Replied: Thank you for your excellent review! We are honored by your continued business over the past 20 years and we are so glad that our team consistently provides you with the quality care that you so much deserve. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Alex Ramirez and the service department at Walter’s Mercedes provided excellent quality care and attention to our Mercedes while accommodating our needs as customers. It is for this reason that we happily travel out of our area for routine maintenance. Top notch auto care and a professional attitude...

Dealer Replied: Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are glad that Alex's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Walter’s Mercedes in Riverside is a Great Dealership! Kelly Sandefur is the ABSOLUTE BEST! Kelly is organized and always has the paperwork printed out before I sit down. She is awesome.! Kelly is courteous and always willing to assist and answer any questions I may have. Kelly is very knowledgeable...

Dealer Replied: Thank you for your wonderful review! We are happy to hear that Kelly consistently provides you with the top-notch service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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very good experience with this dealer. most of it has everything to do with Edwin Corea. He was fantastic. A real pro at what he does. Found the exact car I wanted and with every feature that I asked for. The finance person also was good. he upsold me on a warranty package that was out of my...

Dealer Replied: Paul, thank you for your positive review! We are so glad that Edwin and the team took great care of you. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Edwin was attentive, handled all my emailed questions, and came up with a solid deal I could not refuse. I am happy with the process and his transparency to the facts and details. I learned so much! Rafael helped process the sale on my visit and went through setting up the app. Walter’s Mercedes...

Dealer Replied: Thank you for leaving us this wonderful review! It is always our goal to ensure our guests are satisfied with their experience, and we are glad that Edwin and Rafael took exceptional care of you. They will be honored to know how confident you are in their efforts. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Highly professional and sought out Mercedes dealership in Riverside. Amazing service department with highly knowledgeable advisors. Mr. Alex Ramirez went above and beyond to manage the service needs for my vehicle. He communicated with me and kept me updated regularly. High level of customer...

Dealer Replied: Arun, Thank you for sharing the positive experience you had with Alex here at Mercedes-Benz of Riverside! We are so glad that Alex provided you with the A+ service that you deserve and kept you well informed throughout the process. We hope that you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I had an amazing experience leasing my first vehicle at Walter Mercedes-Benz in Riverside. Reymundo Lopez made the entire process smooth, fast, and completely stress-free. From start to finish, the service and car delivery were handled with outstanding professionalism and no issues at all. As a...

Dealer Replied: Thank you for leaving Raymundo this positive review and recommendation! We are honored to have been of assistance to you with your special purchase, and we are so glad that Raymundo provided you with a seamless, 5-star experience. It is our pleasure to assist you in anyway possible. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Had a great experience at this dealership with Kelly Sandefur and JR Rodriguez! They took excellent care of my AMG and will definitely be back. Highly recommend!

Dealer Replied: Thank you for your excellent review! Providing top-notch service is so important to us, and we are glad that Kelly's and Jr's efforts met your satisfaction. Your kind recommendation means so much to us. We look forward to continue to serving you and your AMG with our best care in your visits to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I had never returned to the dealer where I purchased my previous vehicle because I was not satisfied with the experience. However, I have now found the dealer and agent I will continue to visit in the future. Although it is more than 70 miles from my home, I am more than willing to make the trip...

Dealer Replied: Thank you for your excellent review! We are honored that you made the 70 mile drive to visit us, and we are so glad that Raymundo, Jaime, and Justin provided you with the quality care that you deserve and ensured your experience with us was an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Walter’s always comes through in the end and satisfies all of their customers, always.

Consumer Replied: mmmaier2000@yahoo.com

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Recently purchased a CPO Mercedes from Alfonso Hernandez. He was uniformly helpful, from the initial email requesting information about the vehicle to the negotiation and purchase of the vehicle. Highly recommend this salesperson.

Dealer Replied: Congratulations on your new Mercedes-Benz! We are so glad that Alfonso was both kind and helpful. He will be honored to have earned your recommendation. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I definitely love the service at Walter’s Mercedes-Benz. From the moment my tires hit the curb side of their customer service to the time that I saw my car was done from the service I needed, it was the best experience. Staff are very attentive and pleasant.

Dealer Replied: Thank you for your excellent review, Christine! It is always our goal to ensure our guest's experience is top-notch, and we are glad that our team took exceptional care of you. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Joesph was friendly and the service was fast. I usually have my services done in Ontario but will go to Riverside from now on.

Dealer Replied: Thank you for your excellent review! We are so glad that Joseph provided you with quality and efficient service. It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Kelly Sandefur was the "consummate professional" as a Service Advisor. She was through and provided detail information about the recall notice that was being addressed and reviewed other service matters that were identified during the vehicle inspection. In addition to her knowledge she was also...

Dealer Replied: Saul, Thank you for sharing your positive experience with us here at Mercedes-Benz of Riverside! We are so glad that Kelly provided you with thorough and efficient service during your recent visit. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Excellent service every time I take my vehicle for any service. Joseph Loera is very attentive and knowledgeable. Thank you Joseph.

Dealer Replied: We appreciate you kind review and we are happy to hear that Joseph consistently takes great care of you and your automotive needs. Our guest's satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Everything was amazing from the time we scheduled the appointment through the communication and necessary repair. The return of the vehicle was also exceptional. Mr. Ramirez did an amazing job.

Dealer Replied: Thank you for sharing your positive review! Providing top-notch service is so important to us, and we are glad that Alex's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I recently brought my EQE 350 to Walters and was blown away by the exceptional service. From the moment I arrived, the staff was welcoming, professional and attentive. Joseph Loera, my service advisor, explained everything clearly and kept me updated throughout. It is rare to find a dealership...

Dealer Replied: Emily, Thank you for sharing the positive experience you had with Joseph! Your safety and satisfaction are our utmost priorities, and we are glad that he provided you with thorough and efficient service. We hope to see you again the next time your EQE 350 is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I was so pleased to have an appointment to have my car checked before traveling out of state. They did it in short order and was extremely impressed with the technology of hearing from the tech and hearing his review of the car. The last times I've been in so I happened to get a new service writer...

Dealer Replied: Thank you for your 5-star rating! We are so glad that Joseph got your automotive needs taken care of before your travels. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if there is ever anything more that Joseph and the team may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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The process of buying our C300 was very straight forward and seamless. There was no haggling and nobody was pushy. There’s nothing worse than going to buy a new car and feeling so much pressure. We felt none of that. This is our 4th car we have gotten from Walters. I highly recommend

Dealer Replied: Thank you for your excellent review and recommendation! We are honored by your repeat business, and we are so glad that our team provided you with a smooth, pressure-free experience. It is our pleasure to assist you in any way possible. Congratulations on your new C300! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Customer service was great, car selection was excellent and my time there was efficient, would recommend to friends and family

Dealer Replied: Terry, Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Your kind recommendation means so much to us. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Best dealership and feels like home. Never will I go anywhere else for leases or purchases

Dealer Replied: Thank you for your excellent review, Camelia! It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Fantastic customer service, made the whole transaction easy from start to finish. The whole team was knowledgeable, professional, kind and very courteous.

Dealer Replied: Thank you for your kind review! Providing a smooth, top-notch experience is always our goal, and we are glad that our efforts met your satisfaction. We hope for an opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Jon, made the process smooth, stress-free, and enjoyable, and I truly appreciate the time and effort you put into answering my questions and making sure everything went well. I’m really happy with my new car and grateful for the excellent service I received from you and the dealership. I’ll be sure...

Dealer Replied: Thank you for choosing Mercedes-Benz of Riverside and for you kind recommendation! It is always our goal to ensure our guest's experience is as seamless as possible, and we are thrilled that Jon provided you with 5-star service. Congratulations on your new vehicle! Please do not hesitate to let us know if we may ever be of further assistance to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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ross is the boss, 15 words minimum required for post 15 words minimum required for post

Dealer Replied: Thank you for taking the time to leave Ross this 5-star rating! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Eddy Elsayed thank you for your help with my new beautiful car purchase. Eddy was very knowledgeable, professional and enthusiastic about cars and he made the process stress free and easy. Pleasure to do business with and is highly recommended. Eddy; from one Mercedes lover to another, thank you!

Dealer Replied: Thank you for your excellent review! We are so glad that Eddy took great care of you and ensured your experience with us was as smooth as possible. He will be honored to have earned your kind recommendation. We warmly congratulate you on your new Mercedes-Benz- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Above and beyond experience provided once again. Eddy and Travis are absolutely amazing! This is my second car I have purchased from here and I will definitely be returning for a third time!

Dealer Replied: Thank you for your excellent review! We are honored by your repeat business, and we are thrilled that Eddy and Travis provided you with a top-notch experience. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Ashley Botello is the real deal,she was so awesome, transparent and honest about literally everything and was so understanding heck she even babysat my annoying kids for few hrs lol while we were doing all the paperwork. Even after everything was done till date she still keep communication and if...

Dealer Replied: We appreciate your positive review! We are so glad that Ashley provided you with 5-star service. She will be honored to hear of your kind words and to know that you deeply valued her assistance. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Very easy to schedule a next day service appointment, and repairs were made the same day. Kelly Sandefur kept me informed during the process.

Dealer Replied: Thank you for your positive review! We are so glad that Kelly took great care of you and kept you well informed throughout your service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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I appreciated the effort that my service representative, Alex Ramirez, made to alleviate a rather bad day at Walter’s. What started out as a two hour new tire appointment ended up taking over four hours. Better communication between the service technician and service representative needs some...

Dealer Replied: Thank you for taking the time to share your feedback about your recent visit to Walter's Mercedes-Benz of Riverside. I sincerely apologize that your two-hour tire appointment stretched to over four hours - that's simply not the level of service we strive to provide our customers. I'm glad to hear that Alex Ramirez worked hard to help turn around what became a frustrating experience. Alex is one of our dedicated team members, and I'll be sure to recognize his efforts to make things right for you. You've hit on an important point about communication between our technicians and service representatives. This is clearly an area where we need to do better, and I'll be addressing this directly with our team to ensure customers are kept properly informed about any delays or complications that arise during service. We value your business and your honest feedback. Experiences like yours help us identify where we can improve our processes to serve you better. If you're willing, I'd appreciate the opportunity to discuss this further - please feel free to reach out to me directly. Thank you for giving us the chance to make it right. Erwin Artacho General Manager Mercedes-Benz of Riverside 951) 441-6182

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Mr. Baker was a very great sales person, very knowledgeable and explained my new G-wagon

Dealer Replied: Deborah, thank you for sharing your kind review! We are pleased to hear that Lenard was both helpful and informative. We strive for 100% customer satisfaction. On behalf of the entire team- congratulations on your new G-Wagon! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Michael Ramos was very professional, he helped my husband in Spanish, he made it easy for my husband. He was fast and reliable, thank you Mr Ramos

Dealer Replied: Ana, Thank you for leaving Michael this positive review! We are so glad that Michael provided you and your husband with 5-star service. If there is ever anything more that he and the team may assist you both with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Raul Ayala Helped us all the way through. He was wonderful and our experience was wonderful.

Dealer Replied: Thank you for your kind review! We are so glad that Raul took great care of you and made your experience with us 5-stars. Our guest's satisfaction is our utmost priority and we hope for an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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Stephen Garlata provided the best customer service. He answered all my questions and was very patient. Test driving the cars was an awesome experience as well.

Dealer Replied: Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are glad that Stephen's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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