Superior service! From entering the dealership to the hands on delivery and instructions, I received top tier customer service. The incomparable management staff-Ryan, Josh, Mustafa and of course General manager Josh Vaughn all went above and beyond and made me feel so welcomed and like family....

Dealer Replied: Jacqueline Riddick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham.

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Lena was the best, she helped me with installing my blue tooth in my car from a new phone

Dealer Replied: Hello Diane C Andrade, we appreciate you taking the time to leave us this feedback.

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I bought a new iPhone17 Pro and tried to connected with my car (E300, 2017). It did not work. I tried many times at home with the instruction but still did not work. Then I drove my car to my car dealer. When I waited for asking service people, Mr. Cameron Johnson came to me with a nice smile. I...

Dealer Replied: Hi Frank, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!

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I needed to get my car looked at, and Rick was a huge help. He was really polite and knew exactly what was wrong with my car. Highly recommend Mercedes-Benz of Durham—great service all around!

Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!

Dealer Replied: Hi Robert Rand, we are very happy to have provided you with such a positive experience!

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