Cars.com Review
- July 16, 2025
I needed to get my car looked at, and Rick was a huge help. He was really polite and knew exactly what was wrong with my car. Highly recommend Mercedes-Benz of Durham—great service all around!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 18, 2025
Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!
Dealer Replied: Hi Robert Rand, we are very happy to have provided you with such a positive experience!
Cars.com Review
- February 22, 2025
I've had the pleasure of visiting the dealership multiple times, and the entire team has been consistently great. However, Rodrick and Lena truly stand out for their exceptional service and professionalism.
Dealer Replied: Masoud Yousaf, we're happy to hear you had such a positive experience with our team!
Cars.com Review
- February 13, 2025
Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my...
Dealer Replied: Stephanie, thanks for your praise and kind comments about our team.
Google Review
- January 14, 2025
My husband and I had the pleasure of working with Roderick Longino at Hendrick Mercedes of Durham, and we cannot recommend him highly enough! From start to finish, Roderick delivered a truly stellar experience. His attention to detail was unmatched, ensuring that every aspect of the process was...
Cars.com Review
- January 14, 2025
Avery was such a delight and so helpful during my service! I would definitely suggest going through her !
Dealer Replied: Karen, thank you for your kind words and this wonderful review!
Google Review
- January 14, 2025
this was my second car buying experience with MB of Durham. I traded in a 2016 E400 on a new GLB250 (lease). Very easy to work with, no pressure, but totally accommodating in terms of letting you choose what works best for you. I've also had excellent service from them over the past 6+ years.
Response from the owner Replied: John Stone, we are very happy we could provide you with a positive experience! If you need anything in the future please don't hesitate to reach out!
Google Review
- January 14, 2025
Everyone here is amazing!
Response from the owner Replied: Hello Kyle Verhoff, we appreciate you taking the time to leave us this feedback.
Google Review
- January 14, 2025
It was a great shopping experience here! Mr. David Karp is a top-notch, knowledgeable of inside out of the car while friendly and zero pressure. Managers are also very efficient and friendly to make the purchase process really smooth. Plus coffee here is great!
Response from the owner Replied: Hi Yufeng Xin, we are very happy to have provided you with such a positive experience!
Google Review
- January 14, 2025
Tanya and James were EXCELLENT. GREAT service!
Response from the owner Replied: Hi Adria Boyd! We're so happy we were able to help you out!
Google Review
- January 14, 2025
Easy process. Very helpful customer service and a great space to wait during service.
Response from the owner Replied: Monique Hinton, we're glad to hear you enjoyed your visit.
Google Review
- January 11, 2025
Excellent serviceKept me informed of work in progress and suggested work that needed to be completedReally like the video of the service
Response from the owner Replied: Hi Debbie! We're so happy we were able to help you out!
Google Review
- January 11, 2025
I was serviced by Chris today! Definitely needed to get in here and know they will get the job done quick fast and easy!
Response from the owner Replied: Hi Versaille! We're so happy we were able to help you out!
Google Review
- January 11, 2025
I was very impressed with both the knowledge and professionalism of the Hendrick MB Service Tech.The repair required was diagnosed accurately and the repair resolved the problem the first time.Great Service experience for sure!Gerry Dudzik
Response from the owner Replied: Hi Gerry Dudzik, we are very happy to have provided you with such a positive experience!
Google Review
- January 10, 2025
We were just dropping by to check out a certified pre-owned vehicle. David was friendly and very helpful. He was also very knowledgeable when it came to the features that would meet our needs.
Response from the owner Replied: Hope, thanks for your praise and kind comments about our team.
Google Review
- January 10, 2025
David was amazing! He was extremely knowledgeable and helpful. I just wanted to test drive and he found my car that day!
Response from the owner Replied: Hello Shawntell Taylor, thank you; we appreciate your feedback!
Google Review
- January 10, 2025
Avery was so patient and kind. I truly enjoy getting my car serviced at Mercedes-Benz of Durham!
Response from the owner Replied: Imani Raeford, thank you for your kind words and this wonderful review!
Google Review
- January 10, 2025
I recently purchased a car from Mercedes-Benz of Durham and it was a great experience. I worked directly with Roderick Longino. He had excellent knowledge of his product/vehicles as well as additional choices to show me that worked best for what I was looking for. As we settled on the best option...
Response from the owner Replied: Jackie Force, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- January 09, 2025
I made an appointment and moved it several times online with ease. They were ready when I got there and my repair was completed in about 2 hours, just about the time I was thinking they should be done as I had a minor repair They also washed my car which was nice. They have a nice area to wait...
Response from the owner Replied: Yvette Leonard, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- January 09, 2025
Another easy in & out with having my auto serviced at Mercedes Benz of Durham!
Response from the owner Replied: Hello Owen Gwyn, we appreciate you taking the time to leave us this feedback.
Google Review
- January 09, 2025
Avery and Antonio, the associates at this Mercedes Benz location, are absolutely amazing! Their customer service is top-notch, and I couldn't recommend this place more. Huge shoutout to Mercedes Benz for having such a fantastic team. The whole experience was just lovely. Thank you!
Response from the owner Replied: Edgar Nasser, thanks for your praise and kind comments about our team.
Google Review
- January 08, 2025
Making my service appointment was very pleasant. When I arrived I was met by a young who took me in to meet with my service advisor who was a very nice and supportive individual who was able to answer many of questions before escorting me to the waiting area. Soon after arriving I received a text...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 08, 2025
Jaymar from the service department was extraordinary! She was so welcoming, polite and courteous. At 10 in the morning as I was dropping my truck off, she was a burst of energy and vibrant. I appreciate her as well as her great customer service skills!
Response from the owner Replied: Hi Jāh-myá Robinson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- January 04, 2025
I haven’t been to Mercedes in Durham often but the few times I have Antonio Minor, in the service department, has always been my advisor and he is always amazing! He is very helpful and assist me with all my service needs! I would definitely recommend Hendricks in Durham! Thanks for being there when...
Response from the owner Replied: Justin Romaine, thank you for your kind words and this wonderful review!
Google Review
- January 04, 2025
Thank Tanya for your great service
Response from the owner Replied: Hi Surender Dalal! We're so happy we were able to help you out!
Google Review
- January 02, 2025
Seth, my service contact, kept meinformed on the status and progress throughoutthe day. I am very happy with the levelservice and I would definitely recommend toothers.
Response from the owner Replied: Faisal Dirwan, thank you for your kind words and this wonderful review!
Google Review
- January 02, 2025
Response from the owner Replied: Sangeetha Dinakar, thank you for the high star rating!
Google Review
- January 02, 2025
MB of Durham's staff is always nice, educated and helpful. They will work with you on getting service items addressed quickly when you need it. Jaymar is always helpful.
Response from the owner Replied: Lilyn Hester, it's experiences like yours that really keep us motivated!
Google Review
- January 01, 2025
had a very positive experience. we worked with David Krap- he was super helpful. No pressure. Provided us the info we needed and helped us make a good decision. Highly recommended.
Response from the owner Replied: Sampath Kumar, thanks for your praise and kind comments about our team.
Google Review
- January 01, 2025
Great product and I appreciate the no pressure sales style. We were in and out (with our purchase) in about 90 minutes!
Response from the owner Replied: Tanja Snively, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
serviced my car here recently, 10/10. this dealership cares about you. big shout out to chris for not only taking care of me but making sure i left happy with a clean car. and thank you so Antonio who waved me a goodbye as i left.
Response from the owner Replied: Yasmeen Alnimer, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 31, 2024
Great service & Nathan worked hard to make sure I was able to purchase a car I liked.
Response from the owner Replied: La Toya, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
Response from the owner Replied: Antonio Morales, thank you so much for your high rating!
Google Review
- December 31, 2024
Good Work!! Jaymar is a great person..!!
Response from the owner Replied: Alba, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 31, 2024
Response from the owner Replied: Hi P H, we are very happy to have provided you with such a positive experience!
Google Review
- December 31, 2024
Antonio Minor was a huge help!! Amazing customer service. Definitely recommend them.
Response from the owner Replied: Hello Danesha Horotn, thank you; we appreciate your feedback!
Google Review
- December 31, 2024
My service advisor Antonio Minor always provides top tier service. He makes sure my car is cleaned before returning to me and is very knowledgeable and patient with me all my questions. Thanks for the great service!!
Response from the owner Replied: Marquessa Keith, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
Antonio Minor is the best service writer at Mercedes! He’s the reason I bring my car in for service. A definite asset to the company!
Response from the owner Replied: Julie Martin, thank you for sharing your positive experience!
Google Review
- December 31, 2024
I had a great experience while shopping with Mercedes Benz of Durham. Roderick was very welcoming and made the process easy from start to finish!
Response from the owner Replied: Sierra Thomas, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 30, 2024
Seth and James are great! Very helpful!
Response from the owner Replied: Binghan Li, we are glad we could help!
Google Review
- December 28, 2024
I continue to have an exceptional experience buying from Mercedes Benz of Durham. I have purchased 2 vehicles frtom tjis dealetship within the last year. I recently purchaded a beautiful 2020 vehicle that was fully loaded to the point that i couldn't find anything else for sale by other branded...
Response from the owner Replied: Hi Mack Haynes, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 28, 2024
So thankful my experience at Mercedes of Durham with Ryan and Nate. I feel ready to explore my new car.
Response from the owner Replied: Margaret Duvalle, thank you for your kind words and this wonderful review!
Google Review
- December 28, 2024
We recently purchased a GLC 300 4MATICS from the BMW of Southpoint and had a great experience throughout the whole process. Knowing we are the first time buyer of Mercedes Benz, Nate has done well above and beyond our past car purchasing experience by putting extra effort to make sure everything...
Response from the owner Replied: Y. Hu, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- December 28, 2024
I had a great experience with our car purchase. Nathan was extremely helpful and thorough with all the details. I feel that the team was transparent and made the process smooth. I will be back in for my future purchase!
Response from the owner Replied: Diana Castro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 28, 2024
We had a great experience. Nate was very helpful and knowledgeable. No pressure and gave us a good deal.
Response from the owner Replied: Hello Hector Castro, we appreciate you taking the time to leave us this feedback.
Google Review
- December 28, 2024
I recently visited Mercedes of Durham for service and had an amazing experience. Jaymar was able to help me and get me in very quickly and was very knowledgeable and helped me through the whole process. Isaiah, the tech provided a thorough check of my vehicle and even followed up on what I needed to...
Response from the owner Replied: Christina Oxendine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 27, 2024
Response from the owner Replied: William Horace Lewis, thank you so much for your high rating!
Google Review
- December 27, 2024
I just came in to get a battery for my remote, for my Benz. I was greeted immediately by a beautiful young lady name Lena. She offered to clean my car and retrieve my favorite skinny popcorn. Chris in service was very Awesome too! He showed me this cute pink and silver fob cover. Get you one it...
Response from the owner Replied: Lpp Pearson, thank you for your kind words and this wonderful review!
Google Review
- December 27, 2024
Response from the owner Replied: Cynthia Simons, we really appreciate your positive review!
Google Review
- December 27, 2024
Nathan took time with us and answered all our questions. Excellent service.
Response from the owner Replied: Wendy Klemme, it's experiences like yours that really keep us motivated!
Google Review
- December 27, 2024
Nate and Dusty were very flexible and great with helping me find a new GLB. Thank you and I appreciate all of the amazing help! Highly recommend them!
Response from the owner Replied: Hi Amanda Karrenbauer, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 26, 2024
Antonio minor help me a lot with my key I appreciate it
Response from the owner Replied: Hi John Hicks! We're so happy we were able to help you out!
Google Review
- December 26, 2024
Roderick, Nate, Josh, Mus and gang were all very attentive and easy to work with. It was a pleasurable buying experience!
Response from the owner Replied: Hi Traci Crabtree, we are very happy to have provided you with such a positive experience!
Google Review
- December 24, 2024
Response from the owner Replied: Hi Joseph Barr! We're so happy we were able to help you out!
Google Review
- December 24, 2024
Avery was amazing, she is awesome, Daniel was very helpful too!
Response from the owner Replied: Martika Hartley, thank you for your kind words and this wonderful review!
Google Review
- December 24, 2024
Response from the owner Replied: Clem Talley, we're so glad that we were able to go above and beyond your expectations!
Google Review
- December 23, 2024
I walked in just to window shop. But the great customer service from Joshua and Nathan and the amazing deals made getting my first Mercedes a no brainer.
Response from the owner Replied: Hi Joshua Salaam, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 23, 2024
We purchased our 4th Mercedes-Benz today from MB of Durham TEAM NATE and MOOSE .Both made this sale and new car delivery our best experience to date..Excellent representation for MB image and standards!Thank you Nate and Moose
Response from the owner Replied: David Mcauley, we are very happy we could provide you with a positive experience!
Google Review
- December 23, 2024
Nate & Mustafla were extremely competent & knowledgeable. Our purchase was handled efficiently. They are both warm & friendly.Nate will be instructing us on the car’s technology & we look forward to learning from his expertise.
Response from the owner Replied: Marianne Mcauley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 23, 2024
A few weeks ago, I visited Mercedes of Durham, and Gabe was an absolute lifesaver! I’ve been serviced at this location multiple times, and the customer service is always exceptional. I had an issue with my trunk latch, and Gabe immediately took my car to the shop for a quick fix, as it turned out to...
Response from the owner Replied: Ayani, thanks for your praise and kind comments about our team. We are so glad we were able to help you out!
Google Review
- December 23, 2024
Response from the owner Replied: Edwin Andrews, thank you for the high star rating!
Google Review
- December 22, 2024
Amazing experience and customer service from Roderick Longino at Mercedes-Benz of Durham. He took his time making sure I was comfortable with the features of my new car. Not pushy but answered all my questions to help me be comfortable with my purchase. Thanks Roderick!
Response from the owner Replied: Latonja Ivery, thanks for your praise and kind comments about our team.
Google Review
- December 21, 2024
Very knowledgeable Advisor, was in and out much quicker than I had thought. Thanks Seth for your expertise and thoughtfulness.
Response from the owner Replied: Larry Silver, we are very happy we could provide you with a positive experience!
Google Review
- December 21, 2024
Tanya & Daren did a wonderful job with my B service!
Response from the owner Replied: Ara Burger, it's experiences like yours that really keep us motivated!
Google Review
- December 20, 2024
Tanya was an excellent service advisor and went out of her way to take care of me and Trevor did a fantastic job on the service, highly recommend!
Response from the owner Replied: Kevin Derycke, we are very happy we could provide you with a positive experience!
Google Review
- December 19, 2024
Dropped off my car on Saturday - They couldn’t find my car until Tuesday (Idk what will happen if I didn’t CALL) Inspection on Wednesday, still working on it for a battery.Called at least 5 times. Thanks TANYA!
Response from the owner Replied: Yuan-wei Su, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 19, 2024
Response from the owner Replied: Sawshwehaing Sawshwehaing, we really appreciate your positive review!
Google Review
- December 18, 2024
Jaymar so fine
Response from the owner Replied: Lorenzo Edwards, we are glad we could help!
Google Review
- December 17, 2024
Profesional, patient and efficient. No games, gimmicks or hassles.
Response from the owner Replied: Hi Happy In Durham, we are very happy to have provided you with such a positive experience!
Google Review
- December 17, 2024
My service contact has been John Hall for awhile. John bends over backwards to help with any concerns and always updates me. Loaner car is available if needed. Valuable part of your team. Thanks John. Bill Gordon
Response from the owner Replied: Hi William Gordon! We're so happy we were able to help you out!
Google Review
- December 17, 2024
Excellent, service!
Response from the owner Replied: John Thompson, thank you so much for your high rating!
Google Review
- December 17, 2024
Chris was super helpful!
Response from the owner Replied: Michelle, thanks for your praise and kind comments about our team.
Google Review
- December 17, 2024
I was grateful to have Daniel assist me with resolving my car issues at Mercedes Benz. He's knowledgeable on a lot of things. He took the initiative to find out whatever necessary for me to leave in a timely manner. Mr. Rollins is considerate and truly cares about his customers.
Response from the owner Replied: Hope Wingfield, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 16, 2024
Tanya always treats us like royalty. People like her are why we drive Mercedes Benz!
Response from the owner Replied: Frank Muscara, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 16, 2024
Jaymar was the best. She is definitely worth keeping. Very knowledgeable on answering all of my questions.
Response from the owner Replied: Terrel Hopson, your wonderful feedback and rating mean a lot to us.