Cars.com Review
- July 16, 2025
I needed to get my car looked at, and Rick was a huge help. He was really polite and knew exactly what was wrong with my car. Highly recommend Mercedes-Benz of Durham—great service all around!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 18, 2025
Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!
Dealer Replied: Hi Robert Rand, we are very happy to have provided you with such a positive experience!
Cars.com Review
- February 22, 2025
I've had the pleasure of visiting the dealership multiple times, and the entire team has been consistently great. However, Rodrick and Lena truly stand out for their exceptional service and professionalism.
Dealer Replied: Masoud Yousaf, we're happy to hear you had such a positive experience with our team!
Cars.com Review
- February 13, 2025
Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my...
Dealer Replied: Stephanie, thanks for your praise and kind comments about our team.
Google Review
- January 14, 2025
My husband and I had the pleasure of working with Roderick Longino at Hendrick Mercedes of Durham, and we cannot recommend him highly enough! From start to finish, Roderick delivered a truly stellar experience. His attention to detail was unmatched, ensuring that every aspect of the process was...
Cars.com Review
- January 14, 2025
Avery was such a delight and so helpful during my service! I would definitely suggest going through her !
Dealer Replied: Karen, thank you for your kind words and this wonderful review!
Google Review
- January 14, 2025
this was my second car buying experience with MB of Durham. I traded in a 2016 E400 on a new GLB250 (lease). Very easy to work with, no pressure, but totally accommodating in terms of letting you choose what works best for you. I've also had excellent service from them over the past 6+ years.
Response from the owner Replied: John Stone, we are very happy we could provide you with a positive experience! If you need anything in the future please don't hesitate to reach out!
Google Review
- January 14, 2025
Everyone here is amazing!
Response from the owner Replied: Hello Kyle Verhoff, we appreciate you taking the time to leave us this feedback.
Google Review
- January 14, 2025
It was a great shopping experience here! Mr. David Karp is a top-notch, knowledgeable of inside out of the car while friendly and zero pressure. Managers are also very efficient and friendly to make the purchase process really smooth. Plus coffee here is great!
Response from the owner Replied: Hi Yufeng Xin, we are very happy to have provided you with such a positive experience!
Google Review
- January 14, 2025
Tanya and James were EXCELLENT. GREAT service!
Response from the owner Replied: Hi Adria Boyd! We're so happy we were able to help you out!
Google Review
- January 14, 2025
Easy process. Very helpful customer service and a great space to wait during service.
Response from the owner Replied: Monique Hinton, we're glad to hear you enjoyed your visit.
Google Review
- January 11, 2025
Excellent serviceKept me informed of work in progress and suggested work that needed to be completedReally like the video of the service
Response from the owner Replied: Hi Debbie! We're so happy we were able to help you out!
Google Review
- January 11, 2025
I was serviced by Chris today! Definitely needed to get in here and know they will get the job done quick fast and easy!
Response from the owner Replied: Hi Versaille! We're so happy we were able to help you out!
Google Review
- January 11, 2025
I was very impressed with both the knowledge and professionalism of the Hendrick MB Service Tech.The repair required was diagnosed accurately and the repair resolved the problem the first time.Great Service experience for sure!Gerry Dudzik
Response from the owner Replied: Hi Gerry Dudzik, we are very happy to have provided you with such a positive experience!
Google Review
- January 10, 2025
We were just dropping by to check out a certified pre-owned vehicle. David was friendly and very helpful. He was also very knowledgeable when it came to the features that would meet our needs.
Response from the owner Replied: Hope, thanks for your praise and kind comments about our team.
Google Review
- January 10, 2025
David was amazing! He was extremely knowledgeable and helpful. I just wanted to test drive and he found my car that day!
Response from the owner Replied: Hello Shawntell Taylor, thank you; we appreciate your feedback!
Google Review
- January 10, 2025
Avery was so patient and kind. I truly enjoy getting my car serviced at Mercedes-Benz of Durham!
Response from the owner Replied: Imani Raeford, thank you for your kind words and this wonderful review!
Google Review
- January 10, 2025
I recently purchased a car from Mercedes-Benz of Durham and it was a great experience. I worked directly with Roderick Longino. He had excellent knowledge of his product/vehicles as well as additional choices to show me that worked best for what I was looking for. As we settled on the best option...
Response from the owner Replied: Jackie Force, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- January 09, 2025
I made an appointment and moved it several times online with ease. They were ready when I got there and my repair was completed in about 2 hours, just about the time I was thinking they should be done as I had a minor repair They also washed my car which was nice. They have a nice area to wait...
Response from the owner Replied: Yvette Leonard, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- January 09, 2025
Another easy in & out with having my auto serviced at Mercedes Benz of Durham!
Response from the owner Replied: Hello Owen Gwyn, we appreciate you taking the time to leave us this feedback.
Google Review
- January 09, 2025
Avery and Antonio, the associates at this Mercedes Benz location, are absolutely amazing! Their customer service is top-notch, and I couldn't recommend this place more. Huge shoutout to Mercedes Benz for having such a fantastic team. The whole experience was just lovely. Thank you!
Response from the owner Replied: Edgar Nasser, thanks for your praise and kind comments about our team.
Google Review
- January 08, 2025
Making my service appointment was very pleasant. When I arrived I was met by a young who took me in to meet with my service advisor who was a very nice and supportive individual who was able to answer many of questions before escorting me to the waiting area. Soon after arriving I received a text...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 08, 2025
Jaymar from the service department was extraordinary! She was so welcoming, polite and courteous. At 10 in the morning as I was dropping my truck off, she was a burst of energy and vibrant. I appreciate her as well as her great customer service skills!
Response from the owner Replied: Hi Jāh-myá Robinson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- January 04, 2025
I haven’t been to Mercedes in Durham often but the few times I have Antonio Minor, in the service department, has always been my advisor and he is always amazing! He is very helpful and assist me with all my service needs! I would definitely recommend Hendricks in Durham! Thanks for being there when...
Response from the owner Replied: Justin Romaine, thank you for your kind words and this wonderful review!
Google Review
- January 04, 2025
Thank Tanya for your great service
Response from the owner Replied: Hi Surender Dalal! We're so happy we were able to help you out!
Google Review
- January 02, 2025
Seth, my service contact, kept meinformed on the status and progress throughoutthe day. I am very happy with the levelservice and I would definitely recommend toothers.
Response from the owner Replied: Faisal Dirwan, thank you for your kind words and this wonderful review!
Google Review
- January 02, 2025
Response from the owner Replied: Sangeetha Dinakar, thank you for the high star rating!
Google Review
- January 02, 2025
MB of Durham's staff is always nice, educated and helpful. They will work with you on getting service items addressed quickly when you need it. Jaymar is always helpful.
Response from the owner Replied: Lilyn Hester, it's experiences like yours that really keep us motivated!
Google Review
- January 01, 2025
had a very positive experience. we worked with David Krap- he was super helpful. No pressure. Provided us the info we needed and helped us make a good decision. Highly recommended.
Response from the owner Replied: Sampath Kumar, thanks for your praise and kind comments about our team.
Google Review
- January 01, 2025
Great product and I appreciate the no pressure sales style. We were in and out (with our purchase) in about 90 minutes!
Response from the owner Replied: Tanja Snively, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
serviced my car here recently, 10/10. this dealership cares about you. big shout out to chris for not only taking care of me but making sure i left happy with a clean car. and thank you so Antonio who waved me a goodbye as i left.
Response from the owner Replied: Yasmeen Alnimer, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 31, 2024
Great service & Nathan worked hard to make sure I was able to purchase a car I liked.
Response from the owner Replied: La Toya, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
Response from the owner Replied: Antonio Morales, thank you so much for your high rating!
Google Review
- December 31, 2024
Good Work!! Jaymar is a great person..!!
Response from the owner Replied: Alba, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 31, 2024
Response from the owner Replied: Hi P H, we are very happy to have provided you with such a positive experience!
Google Review
- December 31, 2024
Antonio Minor was a huge help!! Amazing customer service. Definitely recommend them.
Response from the owner Replied: Hello Danesha Horotn, thank you; we appreciate your feedback!
Google Review
- December 31, 2024
My service advisor Antonio Minor always provides top tier service. He makes sure my car is cleaned before returning to me and is very knowledgeable and patient with me all my questions. Thanks for the great service!!
Response from the owner Replied: Marquessa Keith, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
Antonio Minor is the best service writer at Mercedes! He’s the reason I bring my car in for service. A definite asset to the company!
Response from the owner Replied: Julie Martin, thank you for sharing your positive experience!
Google Review
- December 31, 2024
I had a great experience while shopping with Mercedes Benz of Durham. Roderick was very welcoming and made the process easy from start to finish!
Response from the owner Replied: Sierra Thomas, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 30, 2024
Seth and James are great! Very helpful!
Response from the owner Replied: Binghan Li, we are glad we could help!
Google Review
- December 28, 2024
I continue to have an exceptional experience buying from Mercedes Benz of Durham. I have purchased 2 vehicles frtom tjis dealetship within the last year. I recently purchaded a beautiful 2020 vehicle that was fully loaded to the point that i couldn't find anything else for sale by other branded...
Response from the owner Replied: Hi Mack Haynes, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 28, 2024
So thankful my experience at Mercedes of Durham with Ryan and Nate. I feel ready to explore my new car.
Response from the owner Replied: Margaret Duvalle, thank you for your kind words and this wonderful review!
Google Review
- December 28, 2024
We recently purchased a GLC 300 4MATICS from the BMW of Southpoint and had a great experience throughout the whole process. Knowing we are the first time buyer of Mercedes Benz, Nate has done well above and beyond our past car purchasing experience by putting extra effort to make sure everything...
Response from the owner Replied: Y. Hu, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- December 28, 2024
I had a great experience with our car purchase. Nathan was extremely helpful and thorough with all the details. I feel that the team was transparent and made the process smooth. I will be back in for my future purchase!
Response from the owner Replied: Diana Castro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 28, 2024
We had a great experience. Nate was very helpful and knowledgeable. No pressure and gave us a good deal.
Response from the owner Replied: Hello Hector Castro, we appreciate you taking the time to leave us this feedback.
Google Review
- December 28, 2024
I recently visited Mercedes of Durham for service and had an amazing experience. Jaymar was able to help me and get me in very quickly and was very knowledgeable and helped me through the whole process. Isaiah, the tech provided a thorough check of my vehicle and even followed up on what I needed to...
Response from the owner Replied: Christina Oxendine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 27, 2024
Response from the owner Replied: William Horace Lewis, thank you so much for your high rating!
Google Review
- December 27, 2024
I just came in to get a battery for my remote, for my Benz. I was greeted immediately by a beautiful young lady name Lena. She offered to clean my car and retrieve my favorite skinny popcorn. Chris in service was very Awesome too! He showed me this cute pink and silver fob cover. Get you one it...
Response from the owner Replied: Lpp Pearson, thank you for your kind words and this wonderful review!
Google Review
- December 27, 2024
Response from the owner Replied: Cynthia Simons, we really appreciate your positive review!
Google Review
- December 27, 2024
Nathan took time with us and answered all our questions. Excellent service.
Response from the owner Replied: Wendy Klemme, it's experiences like yours that really keep us motivated!
Google Review
- December 27, 2024
Nate and Dusty were very flexible and great with helping me find a new GLB. Thank you and I appreciate all of the amazing help! Highly recommend them!
Response from the owner Replied: Hi Amanda Karrenbauer, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 26, 2024
Antonio minor help me a lot with my key I appreciate it
Response from the owner Replied: Hi John Hicks! We're so happy we were able to help you out!
Google Review
- December 26, 2024
Roderick, Nate, Josh, Mus and gang were all very attentive and easy to work with. It was a pleasurable buying experience!
Response from the owner Replied: Hi Traci Crabtree, we are very happy to have provided you with such a positive experience!
Google Review
- December 24, 2024
Response from the owner Replied: Hi Joseph Barr! We're so happy we were able to help you out!
Google Review
- December 24, 2024
Avery was amazing, she is awesome, Daniel was very helpful too!
Response from the owner Replied: Martika Hartley, thank you for your kind words and this wonderful review!
Google Review
- December 24, 2024
Response from the owner Replied: Clem Talley, we're so glad that we were able to go above and beyond your expectations!
Google Review
- December 23, 2024
I walked in just to window shop. But the great customer service from Joshua and Nathan and the amazing deals made getting my first Mercedes a no brainer.
Response from the owner Replied: Hi Joshua Salaam, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 23, 2024
We purchased our 4th Mercedes-Benz today from MB of Durham TEAM NATE and MOOSE .Both made this sale and new car delivery our best experience to date..Excellent representation for MB image and standards!Thank you Nate and Moose
Response from the owner Replied: David Mcauley, we are very happy we could provide you with a positive experience!
Google Review
- December 23, 2024
Nate & Mustafla were extremely competent & knowledgeable. Our purchase was handled efficiently. They are both warm & friendly.Nate will be instructing us on the car’s technology & we look forward to learning from his expertise.
Response from the owner Replied: Marianne Mcauley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 23, 2024
A few weeks ago, I visited Mercedes of Durham, and Gabe was an absolute lifesaver! I’ve been serviced at this location multiple times, and the customer service is always exceptional. I had an issue with my trunk latch, and Gabe immediately took my car to the shop for a quick fix, as it turned out to...
Response from the owner Replied: Ayani, thanks for your praise and kind comments about our team. We are so glad we were able to help you out!
Google Review
- December 23, 2024
Response from the owner Replied: Edwin Andrews, thank you for the high star rating!
Google Review
- December 22, 2024
Amazing experience and customer service from Roderick Longino at Mercedes-Benz of Durham. He took his time making sure I was comfortable with the features of my new car. Not pushy but answered all my questions to help me be comfortable with my purchase. Thanks Roderick!
Response from the owner Replied: Latonja Ivery, thanks for your praise and kind comments about our team.
Google Review
- December 21, 2024
Very knowledgeable Advisor, was in and out much quicker than I had thought. Thanks Seth for your expertise and thoughtfulness.
Response from the owner Replied: Larry Silver, we are very happy we could provide you with a positive experience!
Google Review
- December 21, 2024
Tanya & Daren did a wonderful job with my B service!
Response from the owner Replied: Ara Burger, it's experiences like yours that really keep us motivated!
Google Review
- December 20, 2024
Tanya was an excellent service advisor and went out of her way to take care of me and Trevor did a fantastic job on the service, highly recommend!
Response from the owner Replied: Kevin Derycke, we are very happy we could provide you with a positive experience!
Google Review
- December 19, 2024
Dropped off my car on Saturday - They couldn’t find my car until Tuesday (Idk what will happen if I didn’t CALL) Inspection on Wednesday, still working on it for a battery.Called at least 5 times. Thanks TANYA!
Response from the owner Replied: Yuan-wei Su, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 19, 2024
Response from the owner Replied: Sawshwehaing Sawshwehaing, we really appreciate your positive review!
Google Review
- December 18, 2024
Jaymar so fine
Response from the owner Replied: Lorenzo Edwards, we are glad we could help!
Google Review
- December 17, 2024
Profesional, patient and efficient. No games, gimmicks or hassles.
Response from the owner Replied: Hi Happy In Durham, we are very happy to have provided you with such a positive experience!
Google Review
- December 17, 2024
My service contact has been John Hall for awhile. John bends over backwards to help with any concerns and always updates me. Loaner car is available if needed. Valuable part of your team. Thanks John. Bill Gordon
Response from the owner Replied: Hi William Gordon! We're so happy we were able to help you out!
Google Review
- December 17, 2024
Excellent, service!
Response from the owner Replied: John Thompson, thank you so much for your high rating!
Google Review
- December 17, 2024
Chris was super helpful!
Response from the owner Replied: Michelle, thanks for your praise and kind comments about our team.
Google Review
- December 17, 2024
I was grateful to have Daniel assist me with resolving my car issues at Mercedes Benz. He's knowledgeable on a lot of things. He took the initiative to find out whatever necessary for me to leave in a timely manner. Mr. Rollins is considerate and truly cares about his customers.
Response from the owner Replied: Hope Wingfield, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 16, 2024
Tanya always treats us like royalty. People like her are why we drive Mercedes Benz!
Response from the owner Replied: Frank Muscara, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 16, 2024
Jaymar was the best. She is definitely worth keeping. Very knowledgeable on answering all of my questions.
Response from the owner Replied: Terrel Hopson, your wonderful feedback and rating mean a lot to us.
Google Review
- December 14, 2024
I had an emergency tire issue and Antonio Minor helped get me checked in and gave me piece of mind about getting my car back in the road. Excellent service!
Response from the owner Replied: Katrina Campbell, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 14, 2024
David Karp was an absolute pleasure to work with! From the moment we walked in, he was friendly, knowledgeable, and attentive to our needs. He took the time to understand what we were looking for and helped us find the perfect car without any pressure. His professionalism and expertise made the...
Response from the owner Replied: Brittany Gardner, we're glad you had such a wonderful experience with us!
Google Review
- December 14, 2024
Very professional environment, clean waiting area, welcoming team was very helpful. The service representative Seth and James the technician were very professional in their communication and service.
Response from the owner Replied: Charles O, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 13, 2024
Jamar did an outstanding job, made us feel welcome and appreciated.
Response from the owner Replied: Stephen Ray, thank you for sharing your positive experience!
Google Review
- December 13, 2024
Response from the owner Replied: Paula Hyman, thank you for the high star rating!
Google Review
- December 13, 2024
David was very helpful
Response from the owner Replied: Lee Ann Maurides, it's experiences like yours that really keep us motivated!
Google Review
- December 13, 2024
Avery was my service advisor. Thank you!
Response from the owner Replied: Hello Jd Trucks, we appreciate you taking the time to leave us this feedback.
Google Review
- December 13, 2024
Great experience!
Response from the owner Replied: Jennifer Chewning Struble, thank you so much for your high rating!
Google Review
- December 13, 2024
Response from the owner Replied: Jaaichaun Paige, we really appreciate your positive review!
Google Review
- December 12, 2024
Chris was patient, cheerful,and very helpful!
Response from the owner Replied: Beth C Ooper, thanks for your praise and kind comments about our team.
Google Review
- December 12, 2024
Nik was phenomenal to work with. He was very kind and understanding. He really worked to help us to closed the deal. He was honest and patiently working with us throughout the process. Also Josh was helpful, and very friendly; dedication was apparent. The whole team are very awesome to include their...
Response from the owner Replied: Ronel Villanueva, we are very happy we could provide you with a positive experience!
Google Review
- December 11, 2024
Nate did a great job in helping me purchase my car. He is professional and knowledgeable.
Response from the owner Replied: Susan Longiotti, we are very happy we could provide you with a positive experience!
Google Review
- December 10, 2024
David Gonzalez provided beyond excellent customer service as one might expect from Mercedes-Benz of Durham, always top notch and why we go back!
Response from the owner Replied: David Belser, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 07, 2024
One year after buying my car and my salesman is still going above and beyond. Brett Weaver has been so flexible and helpful over the past year. I have questions about the car every once in a while and he's always there. Kim is my service advisor, and I can't say enough nice things about her. Kim...
Response from the owner Replied: Hi Trevor Marshall, we are very happy to have provided you with such a positive experience!
Google Review
- December 07, 2024
I checked in the service center on my scheduled time of service and unfortunately they missed to service my vehicle as i waited nearly 2 hours and was disappointed but Advisor Avery understood & resolved the problem and got my Vehicle serviced promptly. she was professional and committed to resolve...
Response from the owner Replied: Kumar Gopal, your wonderful feedback and rating mean a lot to us.
Google Review
- December 07, 2024
Bought a Mercedes and was great everybody was chill
Response from the owner Replied: Hello Robert Keller, we appreciate you taking the time to leave us this feedback.
Google Review
- December 07, 2024
Great experience today with Nate and Moose! Everything went smoothly and they were great at explaining the process.
Response from the owner Replied: Katha Desai, thank you for sharing your positive experience!
Google Review
- December 07, 2024
Avery was very helpful and great to work with. Always a smooth experience here.
Response from the owner Replied: Sadek Z, we are glad we could help!
Google Review
- December 07, 2024
I had a wonderful and personable experience with Grayson! Very professional, efficient, and answered all of my questions.
Response from the owner Replied: Amy Abel, we are very happy we could provide you with a positive experience!
Google Review
- December 07, 2024
Chris was very helpful to me as always.
Response from the owner Replied: Hello Avery Tate, we appreciate you taking the time to leave us this feedback.
Google Review
- December 07, 2024
We came to Durham Mercedes Benz and I have to say the service is superb!!! Excellent Service and customer service from you walked in the door to end of business!!! Nate, Antonio and front desk reception provided us with the best customer service. Nate even gave us concierge service for our GLE 350...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 07, 2024
Great service experience with Chris McIntosh who located a tire lock key for us and kept us updates throughout the service experience.
Response from the owner Replied: Cindy Sweat, we are very happy we could provide you with a positive experience!
Google Review
- December 07, 2024
Avery
Response from the owner Replied: Gary Cofield, we really appreciate your positive review!
Google Review
- December 07, 2024
Mercedes advisors at Durham are very professional.We worked with Seth Williford on many occasions and he was very patient and helpful. He is very professional and knowledgeable.He always goes the extra mile to help us!Fadi
Response from the owner Replied: Beiruti H, thank you for your kind words and this wonderful review!
Google Review
- December 07, 2024
Avery and Chris was the best…. Just awesome!!!
Response from the owner Replied: Billy Russell, we really appreciate your feedback!
Google Review
- December 07, 2024
I hade zero intentions on buying a car. I just wanted to come in and discuss some options for trading in my previous car. My initial salesperson wasn’t available, and I was connected with Rodrick. That was the stars aligning. Rodrick made my experience at Mercedes a solid 10/10. We ended having...
Response from the owner Replied: Bklynaggie919, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- December 06, 2024
We have been bringing our Mercedes to this location since 2015 and they have never disappointed us. Our advisor, Seth Williford is absolutely the best!!
Response from the owner Replied: Maria Sarker, we are very happy we could provide you with a positive experience!
Google Review
- December 05, 2024
Response from the owner Replied: Angel Quick, thank you for the high star rating!
Google Review
- December 05, 2024
Seth is always a great help when I need service on my vehicle. I would give 10 stars if I could!
Response from the owner Replied: Graciela Zuluaga, we are so happy to read such a great review about Mercedes-Benz of Durham!
Google Review
- December 05, 2024
Visited the Durham location and left with a beautiful A220! My family and I came in on Black Friday, the team was wonderful with letting me test a few model types to help with making the decision on transitioning to a sedan or keeping an SUV. Nate Norcome and I had chatted on the phone prior to my...
Response from the owner Replied: Cassie “cece” Gaffud, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you for the kind review and we are so glad we could help you out. If you need anything please don't hesitate to reach out!
Google Review
- December 05, 2024
From start to finish, the experience was seamless. Everyone was very friendly and courteous. Perry Davis, our sales advisor, was very welcoming and informative and helped us get our son his first car as a Christmas gift. We enjoyed working with Perry and look forward to doing business with him in...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 05, 2024
I brought my E400 to Mercedes-Benz of Durham and Jaymar helped me and explained to me what my car needed. I received excellent customer service. Totally recommend her as a service provider.
Response from the owner Replied: Hi Johan Altamirano, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 05, 2024
Dujuan Chambers from the parts department went out of his way to help me in buying parts for my car. I am truly impressed and will 100% be taking my business to him in the future. Thank you Dujuan!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- December 05, 2024
Jaymar was amazing in her customer service and communication throughout the visit. I will return and request her!
Response from the owner Replied: Sean Wood, we are very happy we could provide you with a positive experience!
Google Review
- December 05, 2024
Both my service advisor Tanya and my tech Burak were timely, efficient, thoughtful and professional. I recently moved to the area and am getting all of my local service providers lined up, while transferring files etc. It can be such a hassle, but I couldn’t have asked for a better experience.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- December 05, 2024
Always great service.
Response from the owner Replied: Linda Cohen, we are very happy we could provide you with a positive experience!
Google Review
- December 05, 2024
This dealership was well-organized, with great service and a friendly atmosphere. Highly recommend! David K. was amazing! He helped me find the car I wanted, followed up with me, and made the whole process easy and stress-free.
Response from the owner Replied: Azza Elmahdy, thank you for sharing your positive experience!
Google Review
- December 04, 2024
As always, Tanya was knowledgable and helpful in determining the best course of action for repairs and maintenance. Also, service was completely quickly. For years now, Tanya and the team have kept my car running in great shape!!
Response from the owner Replied: Hi Larry Cook! We're so happy we were able to help you out!
Google Review
- December 04, 2024
Jaymar was very helpful and answered all of my questions
Response from the owner Replied: Navi Dhaliwal, thank you for your kind words and this wonderful review!
Google Review
- December 03, 2024
Chris always help me with a smile . He provide with with the HendrickWOW!!!!! every single time. He makes me want to do business withthis Mercedes Store every time i come in. This guy is always happyand up beat all the time. I am glad that he is on the Hendrick team.His customer service is the...
Response from the owner Replied: Hi Vincent Mcleod, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- December 03, 2024
Great job by Tanya and Daniel. Easy in, easy out.
Response from the owner Replied: Steve Deame, we're happy to hear you had such a positive experience with our team!
Google Review
- December 01, 2024
I've been working with Roderick since July looking for the perfect vehicle for me. I already knew what I wanted...I just had to wait for the right time and that "right one".He was soooo very patient...not pushy...patient! And now I have exactly what want. Thank you so much for your genuine concern...
Response from the owner Replied: Katrina Sharpe, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- November 30, 2024
I always have a great experience with Mercedes Benz of Durham. Seth in the service department always goes above and beyond. I cannot thank him enough. Best dealership in the triangle. HANDS DOWN!
Response from the owner Replied: Ashley Thrower, thanks for your praise and kind comments about our team.
Google Review
- November 30, 2024
Wonderful experience shopping here, all the staff were friendly and speaking with David in sales was great!
Response from the owner Replied: Darshan Raj, we're glad you had such a wonderful experience with us!
Google Review
- November 30, 2024
David
Response from the owner Replied: Nan Mallen, we really appreciate your positive review!
Google Review
- November 30, 2024
Working with David Karp was great
Response from the owner Replied: Chandrakala Mangesh, thank you so much for the positive review!
Google Review
- November 30, 2024
It is always a grate experience coming into the dealer and DuJuan Chambers is there man. The guy is amazing very nice and talkative know exactly how to put a smile on your face
Response from the owner Replied: Famoux Ty, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Avery was my service advisor and she was super helpful and kind!
Response from the owner Replied: Jordan Baines, thank you so much for the positive review!
Google Review
- November 29, 2024
Loved working with Avery today. Excellent service department!
Response from the owner Replied: Hello Patricia Hammermueller, thank you; we appreciate your feedback!
Google Review
- November 29, 2024
Avery is so pleasant to work with and helped me come to a reasonable service plan. Thanks Avery
Response from the owner Replied: Rick Perkinson, we're happy to hear you had such a positive experience with our team!
Google Review
- November 29, 2024
2020 GLC 300. Appt. 9/25/2024 "B" Service and NCSI. "Nick"Service Department customer experience was exceptional.Service Lane check in with Lilly was great. Very courteous.Write up of Service RO and Loaner Vehicle was a smooth experience, thanks to Avery P. and Daniel R.Service Advisor, Seth W., who...
Response from the owner Replied: Joe Matarats, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 29, 2024
David in the service department was extremely nice, helpful, and professional when I brought my car in. I love this dealership and will definitely be returning. Do yourself a favor and take your Mercedes-Benz here!
Response from the owner Replied: Hi Jake Armbruster, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 29, 2024
David and everyone else in the service lane was friendly, respectful and delivered exceptional service. Great experience!
Response from the owner Replied: Steve Blankenship, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
What a wonderful experience I had getting brake pads and wiper blades for my C class with Krystina Wurthmann. Very knowledgeable, outgoing and great service. Being my first Mercedes, she made my day. Will be back again.
Response from the owner Replied: Kristina Allyn, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 29, 2024
recently had the pleasure of working with Krystina Wurthman at the Mercedes Benz parts department,and I can confidently say she is an absolute gem! Her knowledge of Mercedes Benz parts is truly impressive, and she has a knack for finding the exact part you need, even for the most obscure...
Response from the owner Replied: Nora Gonzalez, thanks for your praise and kind comments about our team.
Google Review
- November 29, 2024
DuJuan in the parts department had exceptional customer service. He is definitely the go to person.
Response from the owner Replied: Lori Chambers, we're happy to hear you had such a positive experience with our team!
Google Review
- November 29, 2024
i called in and spoke with Justin about ordering some parts he was very knowledgeable and very helpful and got me just what i needed
Response from the owner Replied: Hi Jessica Cannode! We're so happy we were able to help you out!
Google Review
- November 29, 2024
Antonio Minor was great to work with
Response from the owner Replied: Hilda Eubanks, thanks for your praise and kind comments about our team.
Google Review
- November 29, 2024
The team at Hendrick Mercedes-Benz of Durham was friendly and committed to resolving a bit of initial miscommunication. I truly appreciate their efforts to ensure I drove away in my dream vehicle. The General Manager, Josh Vaughn, personally took the time to apologize, which I greatly valued. My...
Response from the owner Replied: Aaliyah Mcclendon, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- November 29, 2024
Antonio Minor is the greatest. You are awesome and I really enjoyed you helping me. I know Mercedes is also very grateful to have you on the team. Thanks a lot!
Response from the owner Replied: Unique Spinks, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 29, 2024
Antonio thanks again for your help.
Response from the owner Replied: Shirley Glover, we are glad we could help!
Google Review
- November 29, 2024
Justin was seriously the nicest person EVER. I needed help with parts for my 2020 GLB and to be honest I’m not smart with cars but I explained what I needed and he was so nice and patient and helped me with that I needed!
Response from the owner Replied: Sammy, it's experiences like yours that really keep us motivated!
Google Review
- November 29, 2024
Justin is great! Friendly and caring guy! Great dude.
Response from the owner Replied: Ashlee Gregory, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
I had a great experience and my service advisor, Avery, was very helpful!
Response from the owner Replied: Josh Smith, we are very happy we could provide you with a positive experience!
Google Review
- November 29, 2024
David in the service lane did a wonderful job. He was attentive and respectful.
Response from the owner Replied: Yomalis Santiago, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Thanks Antonio appreciate your service!!!!!
Response from the owner Replied: Andrela Lloyd, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Can’t speak any more highly of the experience I had with my service advisor Avery! She was amazing and made my experience with Mercedes a delight!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 29, 2024
Thank you so much Antonio your service was above and beyond!!
Response from the owner Replied: Hello Sandra Perry, we appreciate you taking the time to leave us this feedback.
Google Review
- November 29, 2024
Antonio is well mannered and very knowledgeable and professional great experience with my visit
Response from the owner Replied: Sq Selfqualified, we are very happy we could provide you with a positive experience!
Google Review
- November 29, 2024
Easy and efficient service by Avery and the rest of the service staff department. Pick up and drop off service was great. Vehicle was picked up before promised.
Response from the owner Replied: Hi Joel Billings, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 29, 2024
Avery was so helpful when helping me understand my service! Thanks to her it was a smooth sailing experience!
Response from the owner Replied: Ally Perkinson, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Tanya Isaiah was absolutely wonderful!
Response from the owner Replied: Hello Bailey Gary, we appreciate you taking the time to leave us this feedback.
Google Review
- November 29, 2024
Avery did a great job
Response from the owner Replied: Tom Buchanan, we are glad we could help!
Google Review
- November 29, 2024
Avery is so so amazing and every time I come to this dealership she makes the experience 10xs better!
Response from the owner Replied: Wesley Mills, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
The Mercedes-Benz SouthPoint location consistently provides Excellent Customer Service. I would recommend any Mercedes Benz owner to reach out to the folks at this location, including David and John, for any of your luxury auto needs.Great Job Guys !Keep up the Good Work !Today 4/12/21,We had the...
Response from the owner Replied: Hi Dana T, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 29, 2024
Kris is a wonderful and very professional representative, as is Dan. Ill definitely be back.
Response from the owner Replied: Jay Augustine, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 29, 2024
Mercedes Benz of Durham is one of the dealerships in the area. The service is outstanding, especially their service. From the moment I walked through the doors, I was greeted with warmth and professionalism. The staff went above and beyond to ensure I understood everything with my vehicle. I would...
Response from the owner Replied: Shirell W, we are very happy we could provide you with a positive experience!
Google Review
- November 29, 2024
DuJuan service was great. Excellent customer service, answered all my questions about the parts & good prices.
Response from the owner Replied: Emily Torres, it's experiences like yours that really keep us motivated!
Google Review
- November 29, 2024
Response from the owner Replied: Ariana Wallace, thank you so much for your high rating!
Google Review
- November 29, 2024
I can’t express my gratitude enough for Roderick Longino and the Mercedes Benz of Durham sales and finance team. They truly worked to make my deal work and get me my dream car.
Response from the owner Replied: Hi Johnika A, we are very happy to have provided you with such a positive experience!
Google Review
- November 29, 2024
Enjoyed the service David provided very helpful and very understanding will be returning; thanks David
Response from the owner Replied: Benisa Barnes, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
David in the service department provided excellent customer service, 10/10 would recommend this dealership
Response from the owner Replied: Hi Wayne Simmons, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- November 29, 2024
James was very professional and helpful when I brought my car in for service. His prompt attention and positivity is refreshing!
Response from the owner Replied: Hi Lori Shepley! We're so happy we were able to help you out!
Google Review
- November 29, 2024
Called the parts department and spoke with Justin. He was extremely helpful and very knowledgeable! He got my issues resolved and had a great attitude about it all.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 29, 2024
I had a great experience at Mercedes Benz, Durham. Dujuan was the parts representative who helped me excellently with me looking to install new headlight bulbs and assisted with changing out my air filter.
Response from the owner Replied: Hi Deion Farrar! We're so happy we were able to help you out!
Google Review
- November 29, 2024
I called here looking for a part and Krystina was so helpful. It's always worth it for me to come out of my way to this dealership for the excellent service. Thanks Krystina!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 29, 2024
Great service from my man Justin, such a great, professional kind employee. He was so helpful in my pursuit of the part I needed, but could not find for my car, no better experience when talking to someone about parts. He knew his stuff and everything I asked and needed he provided, 10 out of 10...
Response from the owner Replied: Mathew Claycomb, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 26, 2024
David in the service department was super helpful! He helped me with everything I needed and all the questions I had. Couldn't ask for better customer service! Looking forward to my next visit to Mercedes-Benz of Durham for sure!
Response from the owner Replied: Brian Whitt, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Cars.com Review
- November 26, 2024
I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)
Dealer Replied: Joe, thank you for sharing your positive experience!
Cars.com Review
- November 26, 2024
I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)
Dealer Replied: Joe, thank you for sharing your positive experience!