Cars.com Review
- July 16, 2025
I needed to get my car looked at, and Rick was a huge help. He was really polite and knew exactly what was wrong with my car. Highly recommend Mercedes-Benz of Durham—great service all around!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 18, 2025
Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!
Dealer Replied: Hi Robert Rand, we are very happy to have provided you with such a positive experience!
Cars.com Review
- February 22, 2025
I've had the pleasure of visiting the dealership multiple times, and the entire team has been consistently great. However, Rodrick and Lena truly stand out for their exceptional service and professionalism.
Dealer Replied: Masoud Yousaf, we're happy to hear you had such a positive experience with our team!
Cars.com Review
- February 13, 2025
Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my...
Dealer Replied: Stephanie, thanks for your praise and kind comments about our team.
Google Review
- January 14, 2025
My husband and I had the pleasure of working with Roderick Longino at Hendrick Mercedes of Durham, and we cannot recommend him highly enough! From start to finish, Roderick delivered a truly stellar experience. His attention to detail was unmatched, ensuring that every aspect of the process was...
Cars.com Review
- January 14, 2025
Avery was such a delight and so helpful during my service! I would definitely suggest going through her !
Dealer Replied: Karen, thank you for your kind words and this wonderful review!
Google Review
- January 14, 2025
this was my second car buying experience with MB of Durham. I traded in a 2016 E400 on a new GLB250 (lease). Very easy to work with, no pressure, but totally accommodating in terms of letting you choose what works best for you. I've also had excellent service from them over the past 6+ years.
Response from the owner Replied: John Stone, we are very happy we could provide you with a positive experience! If you need anything in the future please don't hesitate to reach out!
Google Review
- January 14, 2025
Everyone here is amazing!
Response from the owner Replied: Hello Kyle Verhoff, we appreciate you taking the time to leave us this feedback.
Google Review
- January 14, 2025
It was a great shopping experience here! Mr. David Karp is a top-notch, knowledgeable of inside out of the car while friendly and zero pressure. Managers are also very efficient and friendly to make the purchase process really smooth. Plus coffee here is great!
Response from the owner Replied: Hi Yufeng Xin, we are very happy to have provided you with such a positive experience!
Google Review
- January 14, 2025
Tanya and James were EXCELLENT. GREAT service!
Response from the owner Replied: Hi Adria Boyd! We're so happy we were able to help you out!
Google Review
- January 14, 2025
Easy process. Very helpful customer service and a great space to wait during service.
Response from the owner Replied: Monique Hinton, we're glad to hear you enjoyed your visit.
Google Review
- January 11, 2025
Excellent serviceKept me informed of work in progress and suggested work that needed to be completedReally like the video of the service
Response from the owner Replied: Hi Debbie! We're so happy we were able to help you out!
Google Review
- January 11, 2025
I was serviced by Chris today! Definitely needed to get in here and know they will get the job done quick fast and easy!
Response from the owner Replied: Hi Versaille! We're so happy we were able to help you out!
Google Review
- January 11, 2025
I was very impressed with both the knowledge and professionalism of the Hendrick MB Service Tech.The repair required was diagnosed accurately and the repair resolved the problem the first time.Great Service experience for sure!Gerry Dudzik
Response from the owner Replied: Hi Gerry Dudzik, we are very happy to have provided you with such a positive experience!
Google Review
- January 10, 2025
We were just dropping by to check out a certified pre-owned vehicle. David was friendly and very helpful. He was also very knowledgeable when it came to the features that would meet our needs.
Response from the owner Replied: Hope, thanks for your praise and kind comments about our team.
Google Review
- January 10, 2025
David was amazing! He was extremely knowledgeable and helpful. I just wanted to test drive and he found my car that day!
Response from the owner Replied: Hello Shawntell Taylor, thank you; we appreciate your feedback!
Google Review
- January 10, 2025
Avery was so patient and kind. I truly enjoy getting my car serviced at Mercedes-Benz of Durham!
Response from the owner Replied: Imani Raeford, thank you for your kind words and this wonderful review!
Google Review
- January 10, 2025
I recently purchased a car from Mercedes-Benz of Durham and it was a great experience. I worked directly with Roderick Longino. He had excellent knowledge of his product/vehicles as well as additional choices to show me that worked best for what I was looking for. As we settled on the best option...
Response from the owner Replied: Jackie Force, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- January 09, 2025
I made an appointment and moved it several times online with ease. They were ready when I got there and my repair was completed in about 2 hours, just about the time I was thinking they should be done as I had a minor repair They also washed my car which was nice. They have a nice area to wait...
Response from the owner Replied: Yvette Leonard, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- January 09, 2025
Another easy in & out with having my auto serviced at Mercedes Benz of Durham!
Response from the owner Replied: Hello Owen Gwyn, we appreciate you taking the time to leave us this feedback.
Google Review
- January 09, 2025
Avery and Antonio, the associates at this Mercedes Benz location, are absolutely amazing! Their customer service is top-notch, and I couldn't recommend this place more. Huge shoutout to Mercedes Benz for having such a fantastic team. The whole experience was just lovely. Thank you!
Response from the owner Replied: Edgar Nasser, thanks for your praise and kind comments about our team.
Google Review
- January 08, 2025
Making my service appointment was very pleasant. When I arrived I was met by a young who took me in to meet with my service advisor who was a very nice and supportive individual who was able to answer many of questions before escorting me to the waiting area. Soon after arriving I received a text...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 08, 2025
Jaymar from the service department was extraordinary! She was so welcoming, polite and courteous. At 10 in the morning as I was dropping my truck off, she was a burst of energy and vibrant. I appreciate her as well as her great customer service skills!
Response from the owner Replied: Hi Jāh-myá Robinson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- January 04, 2025
I haven’t been to Mercedes in Durham often but the few times I have Antonio Minor, in the service department, has always been my advisor and he is always amazing! He is very helpful and assist me with all my service needs! I would definitely recommend Hendricks in Durham! Thanks for being there when...
Response from the owner Replied: Justin Romaine, thank you for your kind words and this wonderful review!
Google Review
- January 04, 2025
Thank Tanya for your great service
Response from the owner Replied: Hi Surender Dalal! We're so happy we were able to help you out!
Google Review
- January 02, 2025
Seth, my service contact, kept meinformed on the status and progress throughoutthe day. I am very happy with the levelservice and I would definitely recommend toothers.
Response from the owner Replied: Faisal Dirwan, thank you for your kind words and this wonderful review!
Google Review
- January 02, 2025
Response from the owner Replied: Sangeetha Dinakar, thank you for the high star rating!
Google Review
- January 02, 2025
MB of Durham's staff is always nice, educated and helpful. They will work with you on getting service items addressed quickly when you need it. Jaymar is always helpful.
Response from the owner Replied: Lilyn Hester, it's experiences like yours that really keep us motivated!
Google Review
- January 01, 2025
had a very positive experience. we worked with David Krap- he was super helpful. No pressure. Provided us the info we needed and helped us make a good decision. Highly recommended.
Response from the owner Replied: Sampath Kumar, thanks for your praise and kind comments about our team.
Google Review
- January 01, 2025
Great product and I appreciate the no pressure sales style. We were in and out (with our purchase) in about 90 minutes!
Response from the owner Replied: Tanja Snively, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
serviced my car here recently, 10/10. this dealership cares about you. big shout out to chris for not only taking care of me but making sure i left happy with a clean car. and thank you so Antonio who waved me a goodbye as i left.
Response from the owner Replied: Yasmeen Alnimer, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 31, 2024
Great service & Nathan worked hard to make sure I was able to purchase a car I liked.
Response from the owner Replied: La Toya, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
Response from the owner Replied: Antonio Morales, thank you so much for your high rating!
Google Review
- December 31, 2024
Good Work!! Jaymar is a great person..!!
Response from the owner Replied: Alba, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 31, 2024
Response from the owner Replied: Hi P H, we are very happy to have provided you with such a positive experience!
Google Review
- December 31, 2024
Antonio Minor was a huge help!! Amazing customer service. Definitely recommend them.
Response from the owner Replied: Hello Danesha Horotn, thank you; we appreciate your feedback!
Google Review
- December 31, 2024
My service advisor Antonio Minor always provides top tier service. He makes sure my car is cleaned before returning to me and is very knowledgeable and patient with me all my questions. Thanks for the great service!!
Response from the owner Replied: Marquessa Keith, thank you for your kind words and this wonderful review!
Google Review
- December 31, 2024
Antonio Minor is the best service writer at Mercedes! He’s the reason I bring my car in for service. A definite asset to the company!
Response from the owner Replied: Julie Martin, thank you for sharing your positive experience!
Google Review
- December 31, 2024
I had a great experience while shopping with Mercedes Benz of Durham. Roderick was very welcoming and made the process easy from start to finish!
Response from the owner Replied: Sierra Thomas, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 30, 2024
Seth and James are great! Very helpful!
Response from the owner Replied: Binghan Li, we are glad we could help!
Google Review
- December 28, 2024
I continue to have an exceptional experience buying from Mercedes Benz of Durham. I have purchased 2 vehicles frtom tjis dealetship within the last year. I recently purchaded a beautiful 2020 vehicle that was fully loaded to the point that i couldn't find anything else for sale by other branded...
Response from the owner Replied: Hi Mack Haynes, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 28, 2024
So thankful my experience at Mercedes of Durham with Ryan and Nate. I feel ready to explore my new car.
Response from the owner Replied: Margaret Duvalle, thank you for your kind words and this wonderful review!
Google Review
- December 28, 2024
We recently purchased a GLC 300 4MATICS from the BMW of Southpoint and had a great experience throughout the whole process. Knowing we are the first time buyer of Mercedes Benz, Nate has done well above and beyond our past car purchasing experience by putting extra effort to make sure everything...
Response from the owner Replied: Y. Hu, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- December 28, 2024
I had a great experience with our car purchase. Nathan was extremely helpful and thorough with all the details. I feel that the team was transparent and made the process smooth. I will be back in for my future purchase!
Response from the owner Replied: Diana Castro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 28, 2024
We had a great experience. Nate was very helpful and knowledgeable. No pressure and gave us a good deal.
Response from the owner Replied: Hello Hector Castro, we appreciate you taking the time to leave us this feedback.
Google Review
- December 28, 2024
I recently visited Mercedes of Durham for service and had an amazing experience. Jaymar was able to help me and get me in very quickly and was very knowledgeable and helped me through the whole process. Isaiah, the tech provided a thorough check of my vehicle and even followed up on what I needed to...
Response from the owner Replied: Christina Oxendine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 27, 2024
Response from the owner Replied: William Horace Lewis, thank you so much for your high rating!
Google Review
- December 27, 2024
I just came in to get a battery for my remote, for my Benz. I was greeted immediately by a beautiful young lady name Lena. She offered to clean my car and retrieve my favorite skinny popcorn. Chris in service was very Awesome too! He showed me this cute pink and silver fob cover. Get you one it...
Response from the owner Replied: Lpp Pearson, thank you for your kind words and this wonderful review!
Google Review
- December 27, 2024
Response from the owner Replied: Cynthia Simons, we really appreciate your positive review!
Google Review
- December 27, 2024
Nathan took time with us and answered all our questions. Excellent service.
Response from the owner Replied: Wendy Klemme, it's experiences like yours that really keep us motivated!
Google Review
- December 27, 2024
Nate and Dusty were very flexible and great with helping me find a new GLB. Thank you and I appreciate all of the amazing help! Highly recommend them!
Response from the owner Replied: Hi Amanda Karrenbauer, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 26, 2024
Antonio minor help me a lot with my key I appreciate it
Response from the owner Replied: Hi John Hicks! We're so happy we were able to help you out!
Google Review
- December 26, 2024
Roderick, Nate, Josh, Mus and gang were all very attentive and easy to work with. It was a pleasurable buying experience!
Response from the owner Replied: Hi Traci Crabtree, we are very happy to have provided you with such a positive experience!
Google Review
- December 24, 2024
Response from the owner Replied: Hi Joseph Barr! We're so happy we were able to help you out!
Google Review
- December 24, 2024
Avery was amazing, she is awesome, Daniel was very helpful too!
Response from the owner Replied: Martika Hartley, thank you for your kind words and this wonderful review!
Google Review
- December 24, 2024
Response from the owner Replied: Clem Talley, we're so glad that we were able to go above and beyond your expectations!
Google Review
- December 23, 2024
I walked in just to window shop. But the great customer service from Joshua and Nathan and the amazing deals made getting my first Mercedes a no brainer.
Response from the owner Replied: Hi Joshua Salaam, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 23, 2024
We purchased our 4th Mercedes-Benz today from MB of Durham TEAM NATE and MOOSE .Both made this sale and new car delivery our best experience to date..Excellent representation for MB image and standards!Thank you Nate and Moose
Response from the owner Replied: David Mcauley, we are very happy we could provide you with a positive experience!
Google Review
- December 23, 2024
Nate & Mustafla were extremely competent & knowledgeable. Our purchase was handled efficiently. They are both warm & friendly.Nate will be instructing us on the car’s technology & we look forward to learning from his expertise.
Response from the owner Replied: Marianne Mcauley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 23, 2024
A few weeks ago, I visited Mercedes of Durham, and Gabe was an absolute lifesaver! I’ve been serviced at this location multiple times, and the customer service is always exceptional. I had an issue with my trunk latch, and Gabe immediately took my car to the shop for a quick fix, as it turned out to...
Response from the owner Replied: Ayani, thanks for your praise and kind comments about our team. We are so glad we were able to help you out!
Google Review
- December 23, 2024
Response from the owner Replied: Edwin Andrews, thank you for the high star rating!
Google Review
- December 22, 2024
Amazing experience and customer service from Roderick Longino at Mercedes-Benz of Durham. He took his time making sure I was comfortable with the features of my new car. Not pushy but answered all my questions to help me be comfortable with my purchase. Thanks Roderick!
Response from the owner Replied: Latonja Ivery, thanks for your praise and kind comments about our team.
Google Review
- December 21, 2024
Very knowledgeable Advisor, was in and out much quicker than I had thought. Thanks Seth for your expertise and thoughtfulness.
Response from the owner Replied: Larry Silver, we are very happy we could provide you with a positive experience!
Google Review
- December 21, 2024
Tanya & Daren did a wonderful job with my B service!
Response from the owner Replied: Ara Burger, it's experiences like yours that really keep us motivated!
Google Review
- December 20, 2024
Tanya was an excellent service advisor and went out of her way to take care of me and Trevor did a fantastic job on the service, highly recommend!
Response from the owner Replied: Kevin Derycke, we are very happy we could provide you with a positive experience!
Google Review
- December 19, 2024
Dropped off my car on Saturday - They couldn’t find my car until Tuesday (Idk what will happen if I didn’t CALL) Inspection on Wednesday, still working on it for a battery.Called at least 5 times. Thanks TANYA!
Response from the owner Replied: Yuan-wei Su, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 19, 2024
Response from the owner Replied: Sawshwehaing Sawshwehaing, we really appreciate your positive review!
Google Review
- December 18, 2024
Jaymar so fine
Response from the owner Replied: Lorenzo Edwards, we are glad we could help!
Google Review
- December 17, 2024
Profesional, patient and efficient. No games, gimmicks or hassles.
Response from the owner Replied: Hi Happy In Durham, we are very happy to have provided you with such a positive experience!
Google Review
- December 17, 2024
My service contact has been John Hall for awhile. John bends over backwards to help with any concerns and always updates me. Loaner car is available if needed. Valuable part of your team. Thanks John. Bill Gordon
Response from the owner Replied: Hi William Gordon! We're so happy we were able to help you out!
Google Review
- December 17, 2024
Excellent, service!
Response from the owner Replied: John Thompson, thank you so much for your high rating!
Google Review
- December 17, 2024
Chris was super helpful!
Response from the owner Replied: Michelle, thanks for your praise and kind comments about our team.
Google Review
- December 17, 2024
I was grateful to have Daniel assist me with resolving my car issues at Mercedes Benz. He's knowledgeable on a lot of things. He took the initiative to find out whatever necessary for me to leave in a timely manner. Mr. Rollins is considerate and truly cares about his customers.
Response from the owner Replied: Hope Wingfield, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 16, 2024
Tanya always treats us like royalty. People like her are why we drive Mercedes Benz!
Response from the owner Replied: Frank Muscara, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- December 16, 2024
Jaymar was the best. She is definitely worth keeping. Very knowledgeable on answering all of my questions.
Response from the owner Replied: Terrel Hopson, your wonderful feedback and rating mean a lot to us.
Google Review
- December 14, 2024
I had an emergency tire issue and Antonio Minor helped get me checked in and gave me piece of mind about getting my car back in the road. Excellent service!
Response from the owner Replied: Katrina Campbell, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 14, 2024
David Karp was an absolute pleasure to work with! From the moment we walked in, he was friendly, knowledgeable, and attentive to our needs. He took the time to understand what we were looking for and helped us find the perfect car without any pressure. His professionalism and expertise made the...
Response from the owner Replied: Brittany Gardner, we're glad you had such a wonderful experience with us!
Google Review
- December 14, 2024
Very professional environment, clean waiting area, welcoming team was very helpful. The service representative Seth and James the technician were very professional in their communication and service.
Response from the owner Replied: Charles O, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 13, 2024
Jamar did an outstanding job, made us feel welcome and appreciated.
Response from the owner Replied: Stephen Ray, thank you for sharing your positive experience!
Google Review
- December 13, 2024
Response from the owner Replied: Paula Hyman, thank you for the high star rating!
Google Review
- December 13, 2024
David was very helpful
Response from the owner Replied: Lee Ann Maurides, it's experiences like yours that really keep us motivated!
Google Review
- December 13, 2024
Avery was my service advisor. Thank you!
Response from the owner Replied: Hello Jd Trucks, we appreciate you taking the time to leave us this feedback.
Google Review
- December 13, 2024
Great experience!
Response from the owner Replied: Jennifer Chewning Struble, thank you so much for your high rating!
Google Review
- December 13, 2024
Response from the owner Replied: Jaaichaun Paige, we really appreciate your positive review!
Google Review
- December 12, 2024
Chris was patient, cheerful,and very helpful!
Response from the owner Replied: Beth C Ooper, thanks for your praise and kind comments about our team.
Google Review
- December 12, 2024
Nik was phenomenal to work with. He was very kind and understanding. He really worked to help us to closed the deal. He was honest and patiently working with us throughout the process. Also Josh was helpful, and very friendly; dedication was apparent. The whole team are very awesome to include their...
Response from the owner Replied: Ronel Villanueva, we are very happy we could provide you with a positive experience!
Google Review
- December 11, 2024
Nate did a great job in helping me purchase my car. He is professional and knowledgeable.
Response from the owner Replied: Susan Longiotti, we are very happy we could provide you with a positive experience!
Google Review
- December 10, 2024
David Gonzalez provided beyond excellent customer service as one might expect from Mercedes-Benz of Durham, always top notch and why we go back!
Response from the owner Replied: David Belser, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- December 07, 2024
One year after buying my car and my salesman is still going above and beyond. Brett Weaver has been so flexible and helpful over the past year. I have questions about the car every once in a while and he's always there. Kim is my service advisor, and I can't say enough nice things about her. Kim...
Response from the owner Replied: Hi Trevor Marshall, we are very happy to have provided you with such a positive experience!
Google Review
- December 07, 2024
I checked in the service center on my scheduled time of service and unfortunately they missed to service my vehicle as i waited nearly 2 hours and was disappointed but Advisor Avery understood & resolved the problem and got my Vehicle serviced promptly. she was professional and committed to resolve...
Response from the owner Replied: Kumar Gopal, your wonderful feedback and rating mean a lot to us.
Google Review
- December 07, 2024
Bought a Mercedes and was great everybody was chill
Response from the owner Replied: Hello Robert Keller, we appreciate you taking the time to leave us this feedback.
Google Review
- December 07, 2024
Great experience today with Nate and Moose! Everything went smoothly and they were great at explaining the process.
Response from the owner Replied: Katha Desai, thank you for sharing your positive experience!
Google Review
- December 07, 2024
Avery was very helpful and great to work with. Always a smooth experience here.
Response from the owner Replied: Sadek Z, we are glad we could help!
Google Review
- December 07, 2024
I had a wonderful and personable experience with Grayson! Very professional, efficient, and answered all of my questions.
Response from the owner Replied: Amy Abel, we are very happy we could provide you with a positive experience!
Google Review
- December 07, 2024
Chris was very helpful to me as always.
Response from the owner Replied: Hello Avery Tate, we appreciate you taking the time to leave us this feedback.
Google Review
- December 07, 2024
We came to Durham Mercedes Benz and I have to say the service is superb!!! Excellent Service and customer service from you walked in the door to end of business!!! Nate, Antonio and front desk reception provided us with the best customer service. Nate even gave us concierge service for our GLE 350...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 07, 2024
Great service experience with Chris McIntosh who located a tire lock key for us and kept us updates throughout the service experience.
Response from the owner Replied: Cindy Sweat, we are very happy we could provide you with a positive experience!
Google Review
- December 07, 2024
Avery
Response from the owner Replied: Gary Cofield, we really appreciate your positive review!
Google Review
- December 07, 2024
Mercedes advisors at Durham are very professional.We worked with Seth Williford on many occasions and he was very patient and helpful. He is very professional and knowledgeable.He always goes the extra mile to help us!Fadi
Response from the owner Replied: Beiruti H, thank you for your kind words and this wonderful review!
Google Review
- December 07, 2024
Avery and Chris was the best…. Just awesome!!!
Response from the owner Replied: Billy Russell, we really appreciate your feedback!
Google Review
- December 07, 2024
I hade zero intentions on buying a car. I just wanted to come in and discuss some options for trading in my previous car. My initial salesperson wasn’t available, and I was connected with Rodrick. That was the stars aligning. Rodrick made my experience at Mercedes a solid 10/10. We ended having...
Response from the owner Replied: Bklynaggie919, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- December 06, 2024
We have been bringing our Mercedes to this location since 2015 and they have never disappointed us. Our advisor, Seth Williford is absolutely the best!!
Response from the owner Replied: Maria Sarker, we are very happy we could provide you with a positive experience!
Google Review
- December 05, 2024
Response from the owner Replied: Angel Quick, thank you for the high star rating!
Google Review
- December 05, 2024
Seth is always a great help when I need service on my vehicle. I would give 10 stars if I could!
Response from the owner Replied: Graciela Zuluaga, we are so happy to read such a great review about Mercedes-Benz of Durham!
Google Review
- December 05, 2024
Visited the Durham location and left with a beautiful A220! My family and I came in on Black Friday, the team was wonderful with letting me test a few model types to help with making the decision on transitioning to a sedan or keeping an SUV. Nate Norcome and I had chatted on the phone prior to my...
Response from the owner Replied: Cassie “cece” Gaffud, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you for the kind review and we are so glad we could help you out. If you need anything please don't hesitate to reach out!
Google Review
- December 05, 2024
From start to finish, the experience was seamless. Everyone was very friendly and courteous. Perry Davis, our sales advisor, was very welcoming and informative and helped us get our son his first car as a Christmas gift. We enjoyed working with Perry and look forward to doing business with him in...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 05, 2024
I brought my E400 to Mercedes-Benz of Durham and Jaymar helped me and explained to me what my car needed. I received excellent customer service. Totally recommend her as a service provider.
Response from the owner Replied: Hi Johan Altamirano, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- December 05, 2024
Dujuan Chambers from the parts department went out of his way to help me in buying parts for my car. I am truly impressed and will 100% be taking my business to him in the future. Thank you Dujuan!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- December 05, 2024
Jaymar was amazing in her customer service and communication throughout the visit. I will return and request her!
Response from the owner Replied: Sean Wood, we are very happy we could provide you with a positive experience!
Google Review
- December 05, 2024
Both my service advisor Tanya and my tech Burak were timely, efficient, thoughtful and professional. I recently moved to the area and am getting all of my local service providers lined up, while transferring files etc. It can be such a hassle, but I couldn’t have asked for a better experience.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- December 05, 2024
Always great service.
Response from the owner Replied: Linda Cohen, we are very happy we could provide you with a positive experience!
Google Review
- December 05, 2024
This dealership was well-organized, with great service and a friendly atmosphere. Highly recommend! David K. was amazing! He helped me find the car I wanted, followed up with me, and made the whole process easy and stress-free.
Response from the owner Replied: Azza Elmahdy, thank you for sharing your positive experience!
Google Review
- December 04, 2024
As always, Tanya was knowledgable and helpful in determining the best course of action for repairs and maintenance. Also, service was completely quickly. For years now, Tanya and the team have kept my car running in great shape!!
Response from the owner Replied: Hi Larry Cook! We're so happy we were able to help you out!
Google Review
- December 04, 2024
Jaymar was very helpful and answered all of my questions
Response from the owner Replied: Navi Dhaliwal, thank you for your kind words and this wonderful review!
Google Review
- December 03, 2024
Chris always help me with a smile . He provide with with the HendrickWOW!!!!! every single time. He makes me want to do business withthis Mercedes Store every time i come in. This guy is always happyand up beat all the time. I am glad that he is on the Hendrick team.His customer service is the...
Response from the owner Replied: Hi Vincent Mcleod, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- December 03, 2024
Great job by Tanya and Daniel. Easy in, easy out.
Response from the owner Replied: Steve Deame, we're happy to hear you had such a positive experience with our team!
Google Review
- December 01, 2024
I've been working with Roderick since July looking for the perfect vehicle for me. I already knew what I wanted...I just had to wait for the right time and that "right one".He was soooo very patient...not pushy...patient! And now I have exactly what want. Thank you so much for your genuine concern...
Response from the owner Replied: Katrina Sharpe, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- November 30, 2024
I always have a great experience with Mercedes Benz of Durham. Seth in the service department always goes above and beyond. I cannot thank him enough. Best dealership in the triangle. HANDS DOWN!
Response from the owner Replied: Ashley Thrower, thanks for your praise and kind comments about our team.
Google Review
- November 30, 2024
Wonderful experience shopping here, all the staff were friendly and speaking with David in sales was great!
Response from the owner Replied: Darshan Raj, we're glad you had such a wonderful experience with us!
Google Review
- November 30, 2024
David
Response from the owner Replied: Nan Mallen, we really appreciate your positive review!
Google Review
- November 30, 2024
Working with David Karp was great
Response from the owner Replied: Chandrakala Mangesh, thank you so much for the positive review!
Google Review
- November 30, 2024
It is always a grate experience coming into the dealer and DuJuan Chambers is there man. The guy is amazing very nice and talkative know exactly how to put a smile on your face
Response from the owner Replied: Famoux Ty, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Avery was my service advisor and she was super helpful and kind!
Response from the owner Replied: Jordan Baines, thank you so much for the positive review!
Google Review
- November 29, 2024
Loved working with Avery today. Excellent service department!
Response from the owner Replied: Hello Patricia Hammermueller, thank you; we appreciate your feedback!
Google Review
- November 29, 2024
Avery is so pleasant to work with and helped me come to a reasonable service plan. Thanks Avery
Response from the owner Replied: Rick Perkinson, we're happy to hear you had such a positive experience with our team!
Google Review
- November 29, 2024
2020 GLC 300. Appt. 9/25/2024 "B" Service and NCSI. "Nick"Service Department customer experience was exceptional.Service Lane check in with Lilly was great. Very courteous.Write up of Service RO and Loaner Vehicle was a smooth experience, thanks to Avery P. and Daniel R.Service Advisor, Seth W., who...
Response from the owner Replied: Joe Matarats, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 29, 2024
David in the service department was extremely nice, helpful, and professional when I brought my car in. I love this dealership and will definitely be returning. Do yourself a favor and take your Mercedes-Benz here!
Response from the owner Replied: Hi Jake Armbruster, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 29, 2024
David and everyone else in the service lane was friendly, respectful and delivered exceptional service. Great experience!
Response from the owner Replied: Steve Blankenship, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
What a wonderful experience I had getting brake pads and wiper blades for my C class with Krystina Wurthmann. Very knowledgeable, outgoing and great service. Being my first Mercedes, she made my day. Will be back again.
Response from the owner Replied: Kristina Allyn, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 29, 2024
recently had the pleasure of working with Krystina Wurthman at the Mercedes Benz parts department,and I can confidently say she is an absolute gem! Her knowledge of Mercedes Benz parts is truly impressive, and she has a knack for finding the exact part you need, even for the most obscure...
Response from the owner Replied: Nora Gonzalez, thanks for your praise and kind comments about our team.
Google Review
- November 29, 2024
DuJuan in the parts department had exceptional customer service. He is definitely the go to person.
Response from the owner Replied: Lori Chambers, we're happy to hear you had such a positive experience with our team!
Google Review
- November 29, 2024
i called in and spoke with Justin about ordering some parts he was very knowledgeable and very helpful and got me just what i needed
Response from the owner Replied: Hi Jessica Cannode! We're so happy we were able to help you out!
Google Review
- November 29, 2024
Antonio Minor was great to work with
Response from the owner Replied: Hilda Eubanks, thanks for your praise and kind comments about our team.
Google Review
- November 29, 2024
The team at Hendrick Mercedes-Benz of Durham was friendly and committed to resolving a bit of initial miscommunication. I truly appreciate their efforts to ensure I drove away in my dream vehicle. The General Manager, Josh Vaughn, personally took the time to apologize, which I greatly valued. My...
Response from the owner Replied: Aaliyah Mcclendon, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- November 29, 2024
Antonio Minor is the greatest. You are awesome and I really enjoyed you helping me. I know Mercedes is also very grateful to have you on the team. Thanks a lot!
Response from the owner Replied: Unique Spinks, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 29, 2024
Antonio thanks again for your help.
Response from the owner Replied: Shirley Glover, we are glad we could help!
Google Review
- November 29, 2024
Justin was seriously the nicest person EVER. I needed help with parts for my 2020 GLB and to be honest I’m not smart with cars but I explained what I needed and he was so nice and patient and helped me with that I needed!
Response from the owner Replied: Sammy, it's experiences like yours that really keep us motivated!
Google Review
- November 29, 2024
Justin is great! Friendly and caring guy! Great dude.
Response from the owner Replied: Ashlee Gregory, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
I had a great experience and my service advisor, Avery, was very helpful!
Response from the owner Replied: Josh Smith, we are very happy we could provide you with a positive experience!
Google Review
- November 29, 2024
David in the service lane did a wonderful job. He was attentive and respectful.
Response from the owner Replied: Yomalis Santiago, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Thanks Antonio appreciate your service!!!!!
Response from the owner Replied: Andrela Lloyd, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Can’t speak any more highly of the experience I had with my service advisor Avery! She was amazing and made my experience with Mercedes a delight!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 29, 2024
Thank you so much Antonio your service was above and beyond!!
Response from the owner Replied: Hello Sandra Perry, we appreciate you taking the time to leave us this feedback.
Google Review
- November 29, 2024
Antonio is well mannered and very knowledgeable and professional great experience with my visit
Response from the owner Replied: Sq Selfqualified, we are very happy we could provide you with a positive experience!
Google Review
- November 29, 2024
Easy and efficient service by Avery and the rest of the service staff department. Pick up and drop off service was great. Vehicle was picked up before promised.
Response from the owner Replied: Hi Joel Billings, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 29, 2024
Avery was so helpful when helping me understand my service! Thanks to her it was a smooth sailing experience!
Response from the owner Replied: Ally Perkinson, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
Tanya Isaiah was absolutely wonderful!
Response from the owner Replied: Hello Bailey Gary, we appreciate you taking the time to leave us this feedback.
Google Review
- November 29, 2024
Avery did a great job
Response from the owner Replied: Tom Buchanan, we are glad we could help!
Google Review
- November 29, 2024
Avery is so so amazing and every time I come to this dealership she makes the experience 10xs better!
Response from the owner Replied: Wesley Mills, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
The Mercedes-Benz SouthPoint location consistently provides Excellent Customer Service. I would recommend any Mercedes Benz owner to reach out to the folks at this location, including David and John, for any of your luxury auto needs.Great Job Guys !Keep up the Good Work !Today 4/12/21,We had the...
Response from the owner Replied: Hi Dana T, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 29, 2024
Kris is a wonderful and very professional representative, as is Dan. Ill definitely be back.
Response from the owner Replied: Jay Augustine, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 29, 2024
Mercedes Benz of Durham is one of the dealerships in the area. The service is outstanding, especially their service. From the moment I walked through the doors, I was greeted with warmth and professionalism. The staff went above and beyond to ensure I understood everything with my vehicle. I would...
Response from the owner Replied: Shirell W, we are very happy we could provide you with a positive experience!
Google Review
- November 29, 2024
DuJuan service was great. Excellent customer service, answered all my questions about the parts & good prices.
Response from the owner Replied: Emily Torres, it's experiences like yours that really keep us motivated!
Google Review
- November 29, 2024
Response from the owner Replied: Ariana Wallace, thank you so much for your high rating!
Google Review
- November 29, 2024
I can’t express my gratitude enough for Roderick Longino and the Mercedes Benz of Durham sales and finance team. They truly worked to make my deal work and get me my dream car.
Response from the owner Replied: Hi Johnika A, we are very happy to have provided you with such a positive experience!
Google Review
- November 29, 2024
Enjoyed the service David provided very helpful and very understanding will be returning; thanks David
Response from the owner Replied: Benisa Barnes, thank you for your kind words and this wonderful review!
Google Review
- November 29, 2024
David in the service department provided excellent customer service, 10/10 would recommend this dealership
Response from the owner Replied: Hi Wayne Simmons, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- November 29, 2024
James was very professional and helpful when I brought my car in for service. His prompt attention and positivity is refreshing!
Response from the owner Replied: Hi Lori Shepley! We're so happy we were able to help you out!
Google Review
- November 29, 2024
Called the parts department and spoke with Justin. He was extremely helpful and very knowledgeable! He got my issues resolved and had a great attitude about it all.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 29, 2024
I had a great experience at Mercedes Benz, Durham. Dujuan was the parts representative who helped me excellently with me looking to install new headlight bulbs and assisted with changing out my air filter.
Response from the owner Replied: Hi Deion Farrar! We're so happy we were able to help you out!
Google Review
- November 29, 2024
I called here looking for a part and Krystina was so helpful. It's always worth it for me to come out of my way to this dealership for the excellent service. Thanks Krystina!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 29, 2024
Great service from my man Justin, such a great, professional kind employee. He was so helpful in my pursuit of the part I needed, but could not find for my car, no better experience when talking to someone about parts. He knew his stuff and everything I asked and needed he provided, 10 out of 10...
Response from the owner Replied: Mathew Claycomb, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 26, 2024
David in the service department was super helpful! He helped me with everything I needed and all the questions I had. Couldn't ask for better customer service! Looking forward to my next visit to Mercedes-Benz of Durham for sure!
Response from the owner Replied: Brian Whitt, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Cars.com Review
- November 26, 2024
I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)
Dealer Replied: Joe, thank you for sharing your positive experience!
Cars.com Review
- November 26, 2024
I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)
Dealer Replied: Joe, thank you for sharing your positive experience!
Google Review
- November 23, 2024
Jake Downer, product specialist does a great job of sharing and guiding when making a transportation decision. Had a great experience test driving EQS.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 22, 2024
Everyone was very nice and inviting but at the end it took 3:5 hours to get an oil change for$400
Response from the owner Replied: Zvika Avivi, we are very happy we could provide you with a positive experience!
Google Review
- November 22, 2024
I worked with Jon Choi on the purchase of my vehicle and he was great! Thanks for all of your help!!
Response from the owner Replied: Hi Courtney Pair, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 22, 2024
Response from the owner Replied: Thank you for your review. Unfortunately we can not find you in our system. We would love to hear more about your experience. Please call Lena Elzibair, Client Relations Manger, at 919-354-7789
Google Review
- November 22, 2024
Response from the owner Replied: Thank you for your review. Unfortunately we can not find you in our system. We would love to hear more about your experience. Please call Lena Elzibair, Client Relations Manger, at 919-354-7789
Google Review
- November 22, 2024
Response from the owner Replied: Emily Albertson, thank you so much for your high rating!
Google Review
- November 21, 2024
I had stopped by to do some car shopping and I just wanted to say that Carolina was very sweet & extremely help in helping figure out what I am looking for.
Response from the owner Replied: Andrea Jimenez, we are very happy we could provide you with a positive experience!
Google Review
- November 21, 2024
From the minute I walked in the door, Maryann was very pleasant and helpful. She fulfilled all my request, showed me the vehicle I was looking at online, and answered all my questions. If I had one she couldnt fully answer she quickly got me answer. She listened to me and got me a great offer. When...
Response from the owner Replied: Robert Campbell, we are very happy we could provide you with a positive experience!
Google Review
- November 21, 2024
Response from the owner Replied: Lił Rëd Hoødîe, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Lena Elzibair, Client Relations Manager, 919-354-7789, we look forward to hearing from you soon.
Google Review
- November 21, 2024
Nate and Jihad were so helpful and wonderful to work with. Thank you!
Response from the owner Replied: Lauren Powell, it's experiences like yours that really keep us motivated!
Google Review
- November 21, 2024
Response from the owner Replied: Gagastan Littlemonster, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Lena Elzibair, Client Relations Manager, 919-354-7789. Thank you for your time and we look forward to hearing from you soon.
Google Review
- November 20, 2024
Response from the owner Replied: Wisdom Smart, thank you for the high star rating!
Google Review
- November 19, 2024
We loved our experience with Nate at Mercedes Benz of Durham! We had come back to our car search after a year away and we called in to see what was in inventory. After just one conversation, he understood exactly what we were looking for and by the time we came in, Nate had found the perfect...
Response from the owner Replied: Hi Rahul Patel! We're so happy we were able to help you out!
Google Review
- November 19, 2024
I wasn't able to edit my previous review from 11/15/24, so I deleted it, and am adding another. Previously, I was definitely unimpressed with getting to the dealership and them then telling me that even though I had a service appointment, the car might not be gotten to for a few days. I don't know...
Response from the owner Replied: David Barnhart, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 19, 2024
Great service from David, he was very helpful and knowledgeable about the vehicles
Response from the owner Replied: Benster, we're happy to hear you had such a positive experience with our team!
Google Review
- November 19, 2024
Jaymar, Lena & the rest of the service team were so helpful & got us back on the road quickly. Much appreciated!
Response from the owner Replied: A M, we are very happy we could provide you with a positive experience!
Google Review
- November 19, 2024
Roderick Longino Mercedes Benz of Durham he was a great man and great friend. It was a pleasure to meet him on today. Also if you are looking for a new car please come see him. They have a great friendly staff and everyone made it easy to purchase my wife car. Happy!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 19, 2024
Response from the owner Replied: Cs Hapgood, we really appreciate your positive review!
Google Review
- November 18, 2024
I always have a great experience at this dealership! Nate was super helpful, communicative, patient, & honest during the process of finding and buying my car. I cannot recommend him enough! He was very knowledgeable about the cars and was able to answer all my questions. The managers and finance...
Response from the owner Replied: Hi Skylar Rowland, we are very happy to have provided you with such a positive experience!
Google Review
- November 18, 2024
Response from the owner Replied: Otto Nzapfurundi Chabikuli, we really appreciate your positive review!
Google Review
- November 18, 2024
Chris was awesome. Very informative and on-point with communication throughout the process. Thanks a lot for all the information and service.
Response from the owner Replied: Rashun Sauls, we're happy to hear you had such a positive experience with our team!
Google Review
- November 18, 2024
We had a very positive experience at Mercedes-Benz of Durham, Nate Norcome was a wonderful sales, person, knowledgeable, service, oriented, friendly, and extremely well organized. Joshua Vaughn, the general manager, was there to help us through the formalities. It was the easiest car buying...
Response from the owner Replied: Richard Fox, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 18, 2024
It was great
Response from the owner Replied: Hello Brittany Brown, we appreciate you taking the time to leave us this feedback.
Google Review
- November 16, 2024
Purchased second vehicle from here. Roderick was very professional and great to work with.
Response from the owner Replied: Jrpair77, we really appreciate your feedback!
Cars.com Review
- November 16, 2024
Excellent service, friendly staff, and clean waiting area. Will be returning to this dealership! Thank you!
Google Review
- November 16, 2024
Response from the owner Replied: Suraj Patel, thank you so much for your high rating!
Google Review
- November 16, 2024
Jaymar provided superb customer service! Great attention to detail in explaining work to be done and completed. Provided 5 star shuffle service to and from destination! Made our 2 1/2 hour drive well worth the drive for service. Job well done!
Response from the owner Replied: Tman King, it's experiences like yours that really keep us motivated!
Google Review
- November 16, 2024
Jaymar was very helpful and very professional. She answered all questions and made sure we were taken care of.
Response from the owner Replied: Hi Latoya Ellis! We're so happy we were able to help you out!
Google Review
- November 16, 2024
Enriquez is the man! He got my wife and I’s car together! Fantastic work and couldn’t ask for any better going above and beyond for us! Jaymar was great with helping us out with our Vehicle as well and many thanks to her too!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 16, 2024
This guy is the best car dealer that I have come across in meny yours very professional
Response from the owner Replied: Caesar Leo, thank you for your kind words and this wonderful review!
Cars.com Review
- November 15, 2024
The buying experience was great thanks to Perry Davis. However, things went downhill day 3 after purchasing the vehicle. I’m usually not one to leave a bad review because people make mistakes. However, I would advise against purchasing a tesla from this location. They say they inspect all vehicles...
Dealer Replied: Marquis, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Lena Elzibair, Client Relations Manager, 919-354-7789.
Google Review
- November 15, 2024
Always the best service when in step through the doors of Mercedes Benz Of Durham.
Response from the owner Replied: R R, thank you for your kind words and this wonderful review!
Google Review
- November 15, 2024
The buying experience was great thanks to Perry Davis. However, things went downhill day 3 after purchasing the vehicle. I’m usually not one to leave a bad review because people make mistakes. However, I would advise against purchasing a tesla from this location. They say they inspect all vehicles...
Google Review
- November 15, 2024
I have never felt so comfortable and at ease purchasing a vehicle. Grayson Dixon and Dusty Rising are amazing.
Response from the owner Replied: Ania Leroy, we really appreciate your feedback!
Google Review
- November 15, 2024
I just purchased my first Mercedes ever and David G from Mercedes of Durham was awesome. He helped me reduce the learning curve with my S550. He was very helpful.Thanks David
Response from the owner Replied: Kevin Marshall, it's experiences like yours that really keep us motivated!
Google Review
- November 15, 2024
Tanya and Ethan handled everything professionally and quickly!! So happy with my service! It’s like having an “easy” button!!
Response from the owner Replied: Griff Skiff_, we are glad we could help!
Google Review
- November 15, 2024
Jaymar’s customer service was amazing!! She was friendly, attentive, and very helpful!! I’ll definitely be returning to this location!
Response from the owner Replied: Hello Karisma, we appreciate you taking the time to leave us this feedback.
Google Review
- November 15, 2024
I had to mark something, but it's really 0 stars. Previously, I found the service department here to be very good. However, this time when I made the appointment, when I got to the service department, they said it would be a couple days before they could even get to the car, and they were just...
Response from the owner Replied: Hi David Barnhart, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Lena Elzibair, Client Relations Manager, 919-354-7789 at your convenience. Thank you!
Google Review
- November 14, 2024
Jaymar made my visit at Mercedes-Benz of Durham seamless. Her service was amazing and she was very welcoming. One of my most pleasant dealership experiences ever. Thank you!
Response from the owner Replied: Cam G, thank you for your kind words and this wonderful review!
Google Review
- November 14, 2024
Jaymar made sure that my service was quick and easy🙏
Response from the owner Replied: Michka Vega, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- November 14, 2024
Grateful for the customer service towards me from Jaymar Pagan. An exemplary employee who undoubtedly answers all questions without any problem.Agradecida por la atención de cliente hacia mi persona de Jaymar Pagan. Una empleada ejemplar y que sin duda contestas todos las preguntas sin ningún problema.
Response from the owner Replied: Hello Alejandra Cruz Santiago, thank you; we appreciate your feedback!
Google Review
- November 14, 2024
David was incredible to work with. Fast, honest yet detailed. You should definitely go see him
Response from the owner Replied: 36 North Hospitality, thank you for your kind words and this wonderful review!
Google Review
- November 14, 2024
Had a great experience working with Jeff and Tanya for my vehicle service. I was given a thorough, comprehensive diagnostic and was fully informed of my options of how to move forward.
Response from the owner Replied: Hello Lyn B, we appreciate you taking the time to leave us this feedback.
Google Review
- November 14, 2024
MB of Durham have been amazing since day one. They stand by their products and have gone to great lengths to ensure satisfaction and trust. In all my years buying and owning cars, I have never found a group that respects its customers and thinks long term relationship over short term transaction...
Response from the owner Replied: Hi Phil Rampulla, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 14, 2024
I had my car serviced yesterday. Everything went well starting with John Hall my service advisor. He explained everything clearly, and kept an open line of communication.I had a very pleasant surprise when I received a quick video of my car being serviced by the technician, Doug Benton. He gave a...
Response from the owner Replied: Walt Teague, it's experiences like yours that really keep us motivated!
Google Review
- November 14, 2024
Response from the owner Replied: Alphavet, thank you so much for your high rating!
Google Review
- November 14, 2024
Jay and Tanya were awesome.
Response from the owner Replied: Barbara Shekmer, we are so happy to read such a great review about Mercedes-Benz of Durham!
Google Review
- November 13, 2024
Perry was knowledgeable and patient.
Response from the owner Replied: Hello Julian White, thank you; we appreciate your feedback!
Google Review
- November 13, 2024
Hendricks always does a great job, Tanya Overstreet, our service rep, always has a smile and a solution to our schedule needs.
Response from the owner Replied: Donald Marx, thank you for your kind words and this wonderful review!
Google Review
- November 13, 2024
Response from the owner Replied: Jay Cantor, thanks for your praise and kind comments about our team.
Google Review
- November 13, 2024
Very nice facility and everyone I interacted with, including my service representative Avery, was very friendly and professional. I appreciated the driver service to and from my office while my vehicle was being worked on. Thank you!
Response from the owner Replied: Bobby Williams, thanks for your praise and kind comments about our team.
Google Review
- November 13, 2024
Wonderfully pleasant experience! Many thanks to Avery and the service team.
Response from the owner Replied: Hello Paige Marks, we appreciate you taking the time to leave us this feedback.
Google Review
- November 13, 2024
Avery and the team were great.
Response from the owner Replied: Guy W. Crabtree, we really appreciate your feedback!
Google Review
- November 13, 2024
I really appreciate David and Wesley in the parts department helping me find some obscure pieces for my Sprinter. My van was upfitted to a camper and several parts were missing. David and Wesley went above and beyond helping me find the needed parts. Thanks!
Response from the owner Replied: Donald Parsons, we're happy to hear you had such a positive experience with our team!
Google Review
- November 13, 2024
Avery Perkinson was very professional and helpful.
Response from the owner Replied: George Seamen, thank you for your kind words and this wonderful review!
Cars.com Review
- November 12, 2024
Perry Davis is hands down the best car salesman I have worked with. He was knowledgeable, provided great service, and went above and beyond to work out a deal for me. If you all are looking for a great vehicle this is the place to get it. Ask for Perry and tell him I sent you!!
Google Review
- November 12, 2024
My experience at Mercedes Benz exceeded my expectations, Perry Davis assisted me with my whole ordeal, he was very kind, patient and considerate and made sure everything was done accordingly and accurately ,Will definitely refer a friend .
Response from the owner Replied: Ihesha Hoist, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 12, 2024
I was helped by Kelsey and felt all of my questions were answered with actual care and consideration. Wonderful experience here
Response from the owner Replied: Hi Leila Abu! We're so happy we were able to help you out!
Google Review
- November 12, 2024
Experienced and knows Mercedes-Benz vehicles. He can answer your questions and conversation was easy.
Response from the owner Replied: Hello Holly Shupert, we appreciate you taking the time to leave us this feedback.
Google Review
- November 12, 2024
Jaymar Pagan was amazing. She was so pleasant, helpful, generous, and polite. She went above & beyond ensuring our vehicle needs were meet. She made us feel appreciated & feel at hone. Superb job JayMar for your hard work & dedication to the team!
Response from the owner Replied: Latonya Robinson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- November 12, 2024
Avery is the best service advisor. Thank you so much!!!
Response from the owner Replied: Wendell Bullard, we really appreciate your feedback!
Google Review
- November 12, 2024
I had an excellent service appointment with Chris. He made sure my car was well taken care of and was very helpful addressing any concerns I had. I will definitely be requesting him in the future! Thank you Chris!
Response from the owner Replied: Ag Buedel, we're happy to hear you had such a positive experience with our team!
Google Review
- November 12, 2024
We had a fantastic experience purchasing our Mercedes. Roderick was incredibly helpful, taking the time to explain all the features to us. The entire process was seamless and smooth.
Response from the owner Replied: Hi Pratibha, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 12, 2024
Everything was fine. They sent a driver to bring me to the repair shop.
Response from the owner Replied: Hello John Robinson, we appreciate you taking the time to leave us this feedback.
Google Review
- November 12, 2024
Avery and Christian were very helpful.
Response from the owner Replied: Tom Mccarty, we are glad we could help!
Google Review
- November 12, 2024
Jamar was a very professional advisor, helpful and courteous. Very knowledgeable and took her time to make sure that I understood everything about the cost of getting my vehicle repaired!! Great customer service 👌
Response from the owner Replied: Hi Bobby Eubanks, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 12, 2024
Antonio Minor was a professional efficient amicable, patient and paid attention to details , happy with his help and will ask for him for the next service
Response from the owner Replied: Louie Stclair, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 12, 2024
Roderick was a fantastic partner to go through this seemingly stressful journey. Very patient, detail oriented, and considerate. I was thankfully able to leave with a vehicle that I loved, and needed. Please ask for this lovely gentleman when you’re considering your next purchase.
Response from the owner Replied: Hi Veronica Cochran, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 12, 2024
Perry is who you want to see! He’s very professional, friendly, personable, knowledgeable & helpful. Thanks again, Perry! We love our new SUV from MB Durham - Hendrick Cars!
Response from the owner Replied: Heather Coble, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 12, 2024
Tanya and Darren were great and got me in so quickly!! Much appreciated!!
Response from the owner Replied: Erin Molnar, thank you for your kind words and this wonderful review!
Google Review
- November 12, 2024
Tanya and Dwight were once again great. They listened to my needs and were very prompt with the service. They did not try to over-sell me on other needs for my Service Van. This is the second time I have worked with Tanya and she is always professional and accommodating. A pleasure to to work...
Response from the owner Replied: Rolf Blizzard, we are very happy we could provide you with a positive experience!
Google Review
- November 10, 2024
I bought a used BMW SUV from Mercedes-Benz Durham and it was one of the smoothest car buying processes I’ve ever had! The quality of the used vehicles from Hendrick is unmatched. Our salesperson, Perry Davis, was not only knowledgeable, but also incredibly friendly. The sales manager, Ryan Gury, was...
Response from the owner Replied: Hi Bryan Coble, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- November 08, 2024
Employees were very attentive and quick to get us in. Mechanic was very good and kept us informed every step of the way.
Response from the owner Replied: Hello Linda Galloway, we appreciate you taking the time to leave us this feedback.
Google Review
- November 07, 2024
I came here to get my state inspection done, it was a pleasant experience here, Jaymar from Mercedes Durham was extremely pleasant, informative and helpful during the process.At the end of it they gave me a washed car with state inspection completed and multi point inspection of Mercedes...
Response from the owner Replied: Hi Kevin Kuruvilla, we are very happy to have provided you with such a positive experience!
Google Review
- November 07, 2024
Jaymar Pagan, Jamar Hagan was my associate customer service rep. She is awesome very knowledgeable very helpful patient and she even helped me with my vision when I can’t see my keys, but I love her and I will always look for her when I come here she make sure I knew everything that was going on...
Response from the owner Replied: Priscilla Davies, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 07, 2024
Excellent service I was assisted by Jaimar and he was very friendly and professionalExcelente servicio fui atendido por Jaimar y fue muy amable y profesional
Response from the owner Replied: Cosme Ruiz, we really appreciate your feedback!
Google Review
- November 07, 2024
I feel like I have met new friends after my buyer experience today.Thank you again Jake for your assistance and professionalism! I drove two hours to do business with you guys and I'm glad I did as selection of cars is great, and you treated me so nice. God bless
Response from the owner Replied: James Dalton, it's experiences like yours that really keep us motivated!
Google Review
- November 06, 2024
Response from the owner Replied: Christina Deprez, thank you for your kind words and this wonderful review!
Google Review
- November 06, 2024
Best experience I’ve ever had at a car lot. (Special mention to Nate and Joshua Vaughn. Amazing individuals, truly!) Everyone who works there is amazing; extremely polite and professional. I highly recommend this place. Nate and Joshua were a pleasure to deal with and did an amazing job.
Response from the owner Replied: Benjamin Williams, we are very happy we could provide you with a positive experience!
Google Review
- November 06, 2024
Hendrick Mercedes Service Reps and Technicians are awesome! Tanya Overstreet is the best Service Rep ever: professional, personable, courteous, knowledgable, responsive, dependable, efficient, honest, and dedicated. The list could go on and on. Technician Darren is also technically superb, thorough,...
Response from the owner Replied: Joanne Satterfield, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 06, 2024
Rioderick in sales was amazing I meant him through Doug in service. Together they were very helpful and professional…. I would definitely purchase for them again. Thank you for the good experience….
Response from the owner Replied: Tammera Brown, thank you so much for the positive review!
Google Review
- November 06, 2024
I had the best experience shopping for my brand new car with Roderick at Mercedes Benz of Durham! He was patient, answered all of my questions and worked non-stop to make sure I got exactly what I wanted. He helped me secure my dream car and I couldn’t be more grateful !
Response from the owner Replied: Hi Mychell Keith, we are very happy to have provided you with such a positive experience!
Google Review
- November 05, 2024
Outstanding, service from start to finish! Starting with the initial appointment, AVERY was very attentive, professional, and prompt. She set the tone for the appointment, at which time DANIEL and TANYA ensured that communication was solid and sound decisions could be made regarding repairs to a...
Response from the owner Replied: Liz Lindsley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- November 05, 2024
I scheduled an appointment to have the timing chain checked on my 2011 Mercedes Sprinter van. I was told to have my vehicle at the Mercedes service center at 9:15, and that I would miss my appointment slot if I was more than 15 minutes late. I was about 10 minutes late, however it was not until the...
Response from the owner Replied: Dorsey Worthy, thank you for taking the time to update your rating; we appreciate your honest feedback, as we are always looking for ways to improve.
Google Review
- November 05, 2024
Great service experience with Jaymar Pagan! Super quick and extremely professional
Response from the owner Replied: Hi Jeffrey White! We're so happy we were able to help you out!
Google Review
- November 05, 2024
Daniel in services is the best he's customer service was over and above ! He definitely deserves a raise.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 04, 2024
This dealership is awesome, they do everything they can to make sure that you leave here with the car of your interest. When you come, be sure to ask for Roderick L, he is the absolute best!! Immediately after showing
Response from the owner Replied: 1rejaa, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- November 04, 2024
I just want to continue to praise and thank the Service Department at Mercedes Benz of Durham, particularly Kris Kauserud. He has taken care of both of our cars, and all of our needs. Kris is outstanding (and supported by/working with, an extraordinary service team/department). He is attentive to...
Response from the owner Replied: Ronnie Laney, we're so glad that we were able to go above and beyond your expectations! We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- November 04, 2024
Jaymar Pagan was very professional and I recommend her to customers at any time
Response from the owner Replied: Hi David John .macsuaray, we are very happy to have provided you with such a positive experience!
Google Review
- November 03, 2024
Response from the owner Replied: Tricia J., thank you for your kind words and this wonderful review!
Google Review
- November 02, 2024
Praises to Jaymar. She is very sweet and cordial. She handled my service appointment. She kept me abreast on the progress of my car. Will definitely request her assistance next time.
Response from the owner Replied: Hi Lucy Soto! We're so happy we were able to help you out!
Google Review
- November 02, 2024
Kris in service is great!
Response from the owner Replied: Runhikelive, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- November 01, 2024
Very professional and friendly
Response from the owner Replied: Hello Susan Werk, we appreciate you taking the time to leave us this feedback.
Google Review
- November 01, 2024
Very pleased with my service! I believe the gentleman who assisted me was Dujuan. Very nice and helpful!
Response from the owner Replied: Hi William Hall, we are very happy to have provided you with such a positive experience!
Google Review
- October 31, 2024
Response from the owner Replied: Henry Newell, thank you so much for your high rating!
Google Review
- October 31, 2024
Mr.Chambers helped me with a great price on my high beam lights
Response from the owner Replied: Patrick Mauney, we are glad we could help!
Google Review
- October 31, 2024
Mr.Chambers Assisted me with Great customer service! I ask Question’s about pricing on high beam light bulbs he answered with Details & Direct responses. Thank you for Your Patience and Service.
Response from the owner Replied: Hi Kvtthroat Dollaz! We're so happy we were able to help you out!
Google Review
- October 31, 2024
This car purchase was the most pleasant (and fun at times) experiences I've had in all my decades of car purchases. Randy (our rep), was fabulous. Patient, knowledgeable, courtesy and best of all a 'no pressure' guy. He made it stress free for my husband and I to purchase our new Mercedes! And Josh...
Response from the owner Replied: Hi Debra Dematteo, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Cars.com Review
- October 30, 2024
Best experience i've ever had purchasing a vehicle! The staff at mercedez benz of durham are beyond helpful, and genuinely care about their customers. With such a large purchase, I was a bit nervous and indecisive, and the agent helping me answered all my questions without second thought.
Cars.com Review
- October 30, 2024
Best experience i've ever had purchasing a vehicle! The staff at mercedez benz of durham are beyond helpful, and genuinely care about their customers. With such a large purchase, I was a bit nervous and indecisive, and the agent helping me answered all my questions without second thought.
Dealer Replied: Hi Kylee Zerebnick, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Cars.com Review
- October 30, 2024
Best experience i've ever had purchasing a vehicle! The staff at mercedez benz of durham are beyond helpful, and genuinely care about their customers. With such a large purchase, I was a bit nervous and indecisive, and the agent helping me answered all my questions without second thought.
Dealer Replied: Hi Kylee Zerebnick, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Cars.com Review
- October 30, 2024
I had an excellent experience working with Noor and Jake. Jake went through all the technical details of the car and Noor answered all my questions after I did a test drive for the car. This lowered my anxiety level and helped me make my decision to lease the car, especially that this is my first EV.
Dealer Replied: Samir, we are so happy to read such a great review about Mercedes-Benz of Durham!
Cars.com Review
- October 30, 2024
I had an excellent experience working with Noor and Jake. Jake went through all the technical details of the car and Noor answered all my questions after I did a test drive for the car. This lowered my anxiety level and helped me make my decision to lease the car, especially that this is my first EV.
Dealer Replied: Samir, we are so happy to read such a great review about Mercedes-Benz of Durham!
Cars.com Review
- October 30, 2024
Noor, Daniel, Moose, and Lena were very helpful and kind. Great experience! I would highly recommend this location.
Dealer Replied: Hi Rsamara, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Cars.com Review
- October 30, 2024
Noor, Daniel, Moose, and Lena were very helpful and kind. Great experience! I would highly recommend this location.
Dealer Replied: Hi Rsamara, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Cars.com Review
- October 30, 2024
Noor was very helpful and kind and seemed like she was happy to help me!
Dealer Replied: Yaseen, we're so glad that we were able to go above and beyond your expectations!
Cars.com Review
- October 30, 2024
Noor was very helpful and kind and seemed like she was happy to help me!
Dealer Replied: Yaseen, we're so glad that we were able to go above and beyond your expectations!
Google Review
- October 30, 2024
Great experience at this dealership! Thank you to Cam R and Aubrey for being so friendly and welcoming.
Response from the owner Replied: Hi Milagros Medero, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- October 30, 2024
Excellent service! Lena and Noor were very friendly and welcoming.
Response from the owner Replied: Maria Elzibair, we are glad we could help!
Google Review
- October 30, 2024
Tanya & Jay did an EXCELLENT job-I would highly recommend both!!
Response from the owner Replied: Hello Cuttina Greene, we appreciate you taking the time to leave us this feedback.
Cars.com Review
- October 30, 2024
Bought my C300 from this dealership and loved my experience with Noor! Moose made the paper work really easy for me as it was my first time financing a car. These two are amazing! They’ve got a life long customer in me.
Dealer Replied: Hi Michael, we are very happy to have provided you with such a positive experience!
Cars.com Review
- October 30, 2024
Bought my C300 from this dealership and loved my experience with Noor! Moose made the paper work really easy for me as it was my first time financing a car. These two are amazing! They’ve got a life long customer in me.
Dealer Replied: Hi Michael, we are very happy to have provided you with such a positive experience!
Cars.com Review
- October 30, 2024
I recently got a chance to stop by this dealership and everyone was so friendly and helpful. From the moment I walked in I was greeted by Ms. Kelsey who was warm and welcoming. Everyone made me feel like a valued customer. Will be back!
Dealer Replied: Millym99, thank you for your kind words and this wonderful review!
Cars.com Review
- October 30, 2024
I recently got a chance to stop by this dealership and everyone was so friendly and helpful. From the moment I walked in I was greeted by Ms. Kelsey who was warm and welcoming. Everyone made me feel like a valued customer. Will be back!
Dealer Replied: Millym99, thank you for your kind words and this wonderful review!
Cars.com Review
- October 30, 2024
I had an amazing experience at this dealership. They helped me get my vehicle in at a timely fashion.
Dealer Replied: Hi Me55, we are very happy to have provided you with such a positive experience!
Cars.com Review
- October 30, 2024
I had an amazing experience at this dealership. They helped me get my vehicle in at a timely fashion.
Dealer Replied: Hi Me55, we are very happy to have provided you with such a positive experience!
Google Review
- October 30, 2024
Roderick was great!! Excellent customer service!!
Response from the owner Replied: Hi Natasha Manning! We're so happy we were able to help you out!
Google Review
- October 30, 2024
As usual, GREAT EXPERIENCE with All Star staff at Mercedes-Benz of Durham. RYAN GURY secured the car I wanted, efficiently and smooth as promised. DANIEL ROLLINS quickly and effortlessly handled all maintenance issues. And lets not forget KRIS MCCRAY, the king of parts. All orders were spot on...
Response from the owner Replied: Cowan Griffin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- October 30, 2024
Tanya and Ethan did a great job! Smooth and easy.
Response from the owner Replied: Billy Candela, we are glad we could help!
Google Review
- October 30, 2024
TANYA, AVERY, DANIEL WERE PHENOMENAL
Response from the owner Replied: Damani Hutchinson, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- October 30, 2024
Had to get some keys made and Enriquez helped me figure out the process and walked me to the correct place.
Response from the owner Replied: Terrance Fisher Ii, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- October 30, 2024
Chris was so friendly and did a great job!I always get such good service here at Hendrick.
Response from the owner Replied: Alise Hull, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- October 30, 2024
Needed spare keys for my Sprinter and Metris and Enriquez got me squared away. Top notch service with a smile. Thanks Enriquez!
Response from the owner Replied: Hello Joseph Wofford, thank you; we appreciate your feedback!
Google Review
- October 28, 2024
Moose is the best finance manager! Best financial closer I have meet. Keep it up moose!
Response from the owner Replied: Ade Dollar, thank you for your kind words and this wonderful review!
Google Review
- October 28, 2024
Response from the owner Replied: John Felton, thank you so much for your high rating!
Google Review
- October 28, 2024
Avery was a great service advisor! Thank you!!
Response from the owner Replied: Kimberly Alfaro, we're happy to hear you had such a positive experience with our team!
Cars.com Review
- October 28, 2024
Got my vehicle serviced here and was very pleased with the customer service. Will definitely be back!
Dealer Replied: Hi L9164, thank you so much for your positive comments about Mercedes-Benz of Durham!
Cars.com Review
- October 28, 2024
Got my vehicle serviced here and was very pleased with the customer service. Will definitely be back!
Dealer Replied: Hi L9164, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- October 28, 2024
Response from the owner Replied: Brandi Nicole, we are very happy we could provide you with a positive experience!
Google Review
- October 28, 2024
Kris in service is fantastic!!
Response from the owner Replied: Jing Jia, it's experiences like yours that really keep us motivated!
Google Review
- October 28, 2024
AVERY
Response from the owner Replied: Cindy Watts, we really appreciate your positive review!
Google Review
- October 28, 2024
very professional atmosphere. dujuan from the parts department was such a huge help to me
Response from the owner Replied: Dj King, we are glad we could help!
Google Review
- October 27, 2024
Exceptional service on- time and professional.
Response from the owner Replied: Disa Kuricc, it's experiences like yours that really keep us motivated!
Google Review
- October 26, 2024
Roderick and Josh were super easy to work with and I'm stoked about my new ride. Thanks again for all your help on this y'all!
Response from the owner Replied: J. S., we are very happy we could provide you with a positive experience!
Google Review
- October 26, 2024
Seth. Did a great and professional service
Response from the owner Replied: Sheldren Hardison, we are glad we could help!
Google Review
- October 26, 2024
Seth Willford is a reaaly good specialist, service is a good and quick
Response from the owner Replied: Jianrui Su, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- October 26, 2024
Avery Perkinson
Response from the owner Replied: Saurab Chopra, thank you so much for your high rating!
Google Review
- October 26, 2024
Seth is always on top off his game and takes great care of his customers! He is wonderful as our service manager and truly cares about the service we receive. We have dealt with many other Mercedes shops from Northlake to Raleigh and Seth is the best of the best!
Response from the owner Replied: William Wike, thank you for your kind words and this wonderful review!
Google Review
- October 26, 2024
Roderick is truly a unique salesman; he stands out from the crowd. He is patient, kind, and took the time to understand my needs. As a business owner, I'm often expected to have all the answers, but Roderick made the process feel comfortable and reassuring. I’m incredibly thankful to have met him...
Response from the owner Replied: Bleu Heavenly, thanks for your praise and kind comments about our team.
Google Review
- October 26, 2024
Thank you David and Seth for great service.
Response from the owner Replied: Pat Key, we really appreciate your feedback!
Google Review
- October 25, 2024
Respectful, professional and responsive engagement from the start of the sales inquiry through post-sales instruction about how to use all the high end functions in the car. Roderick Longino is a very friendly, sincere sales person. Josh Schwartzman is an engaging manager fully committed to customer...
Response from the owner Replied: Mcgee, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- October 25, 2024
I am so upset with the service that i had at this center. This was my first service at this center and i had some expectations from Mercedez brand. After having first service, seems like the screw on the oil tank has been tightened very hard that i realised and saw recently that oil is dripping from...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. We are having a hard time trying to contact you. At your convenience please reach out to Lena Elzibair, Client Relations Manager, 919-354-7789 or email: lena.elzibair@hendrickauto.com. Or please reach our Service Manager Cameron Johnson , 919-354-7798, or email: cameron.johnson@hendrickauto.com. We look forward to hearing from you soon.
Yelp Review
- October 25, 2024
Respectful, professional and responsive engagement from the start of the sales inquiry through post-sales instruction about how to use all the high end functions in the car. Roderick Longino is a very friendly, sincere sales person. Josh Schwartzman is an engaging manager fully committed to customer...
Lena E. Replied: Mcgee M, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Cars.com Review
- October 24, 2024
Had my car serviced there and it was a great experience! Shout out to the customer service team for giving me a warm welcome (Gabe was very nice) and thank you Vincent for taking car of my car! Will definitely be back. Love the environment and the team.
Dealer Replied: Aubrey, thank you for your kind words and this wonderful review!
Cars.com Review
- October 24, 2024
Had my car serviced there and it was a great experience! Shout out to the customer service team for giving me a warm welcome (Gabe was very nice) and thank you Vincent for taking car of my car! Will definitely be back. Love the environment and the team.
Dealer Replied: Aubrey, thank you for your kind words and this wonderful review!
Google Review
- October 24, 2024
Thank you Mercedes Benz of Durham! Recently bought a car and the staff have been so supportive through the entire journey. From the front desk to any service needed, they have been wonderful. Special thanks to Lena, Noor, Tiffany, and Daniel!
Response from the owner Replied: Sarah E, we are very happy we could provide you with a positive experience!
Google Review
- October 24, 2024
Very informative, respectable and thorough… had a great experience.
Response from the owner Replied: Hello Betty Wanjiru, we appreciate you taking the time to leave us this feedback.
Google Review
- October 24, 2024
I needed a refresher on the features of my vehicle and MB had their concierge service some and walk me through the electronics once again! What a super offering and my service guide, Enriquez, was explanatpry and most helpful! Great service!!
Response from the owner Replied: Lisa Parker, thanks for your praise and kind comments about our team.
Google Review
- October 24, 2024
Roderick was great we loved the buying experience. Thank you very much for a pleasant day at Mercedes Benz of Durham!!
Response from the owner Replied: Helge Brummer, thank you so much for the positive review!
Google Review
- October 24, 2024
Enriquez helped me understand my S Class Mercedes and provided excellent service!
Response from the owner Replied: Savanah Hendzel, we really appreciate your feedback!
Cars.com Review
- October 24, 2024
I got a car wash here and it was great! Everyone was friendly and efficient.
Dealer Replied: Hi Nsn, thank you so much for your positive comments about Mercedes-Benz of Durham!
Cars.com Review
- October 24, 2024
I got a car wash here and it was great! Everyone was friendly and efficient.
Dealer Replied: Hi Nsn, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- October 23, 2024
Response from the owner Replied: Peter Freitag, it's experiences like yours that really keep us motivated!
Google Review
- October 23, 2024
Perry Davis was an awesome sales person!He was very knowledgeable and answered any questions we had. No high pressure sales tactics that we experienced at other places we looked for cars at.I would recommend him to anybody that was looking for a car!
Response from the owner Replied: Amy Melton, we are very happy we could provide you with a positive experience!
Google Review
- October 23, 2024
Awesome company! Grea8 staff! I cannot complain what so ever. I want to thank this most hard working employee I’ve ever met. Jaymar pagan!!! She needs a raise, she loves what she do. & she is passionate about it. Love her the most! So helpful, so professional! Thank you jaymar pagan! & thank you to...
Response from the owner Replied: Rodesha Carpenter, thank you for sharing your positive experience!
Google Review
- October 22, 2024
Mr. Antonio Minor and Christina are wonderful people at their job positions. Excellent and friendly customer care. They are both very knowledgeable and represent the Mercedes vision goals at heart.
Response from the owner Replied: Sharon Barringer, thanks for your praise and kind comments about our team.
Google Review
- October 22, 2024
I received excellent service from Jaymar! The staff is always exceptional when I stop by with questions on my vehicle.
Response from the owner Replied: Niyah B., thanks for your praise and kind comments about our team.
Google Review
- October 22, 2024
This was the most pleasurable experience!!!Perry Davis was exceptional throughout our car buying experience. Thank you Perry! Great cakes too😋
Response from the owner Replied: Creative Care Early Learning Academy Cmcn, thank you for sharing your positive experience!
Google Review
- October 22, 2024
Chris was great he helped me a lot! I came in on the wrong day and he was able to squeeze me in, he also took care of one of requests when I asked a bit late
Response from the owner Replied: Namit Miglani, we are very happy we could provide you with a positive experience!
Google Review
- October 21, 2024
Great place. Gabe has been super helpful when we took our car there.
Response from the owner Replied: Lena, thank you for your kind words and this wonderful review!
Google Review
- October 21, 2024
Emergency situation with my Lexus! The service department at Mercedes were the best! Special shout out to Tanya and Isaiah!
Response from the owner Replied: Jamie Mori, we are glad we could help!
Google Review
- October 21, 2024
Customer service is very good, especially from my advisor Zeth Williford.
Response from the owner Replied: Hello Xime, we appreciate you taking the time to leave us this feedback.
Google Review
- October 21, 2024
I always have good advice from Seth Williford who is very kind in helping me when my vehicle requires service.
Response from the owner Replied: Hubert Delgado, thanks for your praise and kind comments about our team.
Google Review
- October 20, 2024
"I HIGHLY RECOMMEND Roderick as your saleman! He was and will be great to work with. He went above and beyond to secure my desired car with top quality. He kept me well informed along the way. When it was time to pick up my vehicle, he made all my anxiety leave simply because he understood by way of...
Response from the owner Replied: Hi Wendy Major, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- October 19, 2024
The experience with Jaymar and Darren was Phenomenal and I must say their customer service was next to none. I do appreciate there service included Mercedes service taking there time to explain everything associated with the required service thank you very much. and we will see you all next time
Response from the owner Replied: Hi Lincoln Wilson! We're so happy we were able to help you out!
Google Review
- October 18, 2024
Wonderful Experience!!! My technician Chris Macintosh was wonderful and patient with me . I appreciate his kindness and patience greatly I will definitely come again and recommend to all my friends and family!!! Thanks Chris!!!❤️
Response from the owner Replied: Tori Tinnin, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- October 18, 2024
Randy is new to Mercedes but I would never know. He was professional, courteous and could answer any and all questions. Thank you Randy.
Response from the owner Replied: Varnetta Jones, thanks for your praise and kind comments about our team.
Google Review
- October 18, 2024
I had an outstanding experience at Mercedes Benz Durham. Seth, my service advisor, was friendly, welcoming, professional, and knowledgeable. He kept me updated throughout the process. He made sure all my concerns were addressed and that everything went smoothly from start to finish. Mitch, the...
Response from the owner Replied: Hi Xena Henriquez, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- October 18, 2024
Antonio, David and Chris really helped me out with my car when I came in with an issue I thought would be hopeless to fix in the time I had but they were so nice, figured it out, and fixed it right away. Even gave me a little tutorial on how to not let the same thing happen stay. Thanks guys!
Response from the owner Replied: Nadia G, thanks for your praise and kind comments about our team.
Google Review
- October 18, 2024
Seth is amazing. I won't see anyone else. Please pay this man whatever he wants to keep him here.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- October 17, 2024
Thanks to Tanya and Darren
Response from the owner Replied: Hello Marina Golovanova, we appreciate you taking the time to leave us this feedback.
Google Review
- October 17, 2024
Lena was very helpful today! Excellent for many reasons. Dusty was a big help in servicing and selecting the Vehicle of my dream! The support team with Enriquez was very helpful with showcasing my vehicles to my wife and I with every feature and button found on it! He even helped me when I came in...
Response from the owner Replied: Roy Gemberling, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham.
Google Review
- October 16, 2024
Response from the owner Replied: Rob Pat, thank you so much for your high rating!
Google Review
- October 15, 2024
I would highly recommend this location for your vehicle needs. I walked in and was immediately met with a warm and welcoming receptionist who called Perry over to help me. Perry Davis was great and helped me get my new tesla. He is very professional, relatable, and knowledgeable. It never felt like...
Response from the owner Replied: Marquis, it's experiences like yours that really keep us motivated!
Cars.com Review
- October 15, 2024
I would highly recommend this location for your vehicle needs. I walked in and was immediately met with a warm and welcoming receptionist who called Perry over to help me. Perry Davis was great and helped me get my new tesla. He is very professional, relatable, and knowledgeable. It never felt like...
Dealer Replied: Marquis, thanks for your praise and kind comments about our team.
Cars.com Review
- October 15, 2024
I would highly recommend this location for your vehicle needs. I walked in and was immediately met with a warm and welcoming receptionist who called Perry over to help me. Perry Davis was great and helped me get my new tesla. He is very professional, relatable, and knowledgeable. It never felt like...
Dealer Replied: Marquis, thanks for your praise and kind comments about our team.
Google Review
- October 15, 2024
Good guys and great services
Response from the owner Replied: Hello Ttt Omo, we appreciate you taking the time to leave us this feedback.
Yelp Review
- October 15, 2024
My years' service experiences with MB Durham have ALWAYS been outstanding. Most recently the customer service interaction I have had with staff (Avery and also Josh) have gotten me excited to have another successful visit. Professional and still customer service oriented!!!! Thank you!
Lena E. Replied: Liz L, we are very happy we could provide you with a positive experience!
Yelp Review
- October 15, 2024
Enriquez was amazing to teach me all of my car's features. Jacob was a great salesman! I highly recommend this dealership!!
Lena E. Replied: Stephanie B, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- October 14, 2024
Daniels from Mercedes in Durham was really nice. Thank you.
Response from the owner Replied: Yvonne Nti, your satisfaction is our top priority.
Google Review
- October 13, 2024
Appreciate Antonio repairing my GLC-300 at a much reduced rate
Response from the owner Replied: Hi David Culp! We're so happy we were able to help you out!
Google Review
- October 12, 2024
I love Mercedes, I love the service 10/10 how they treat people, there is a super friendly girl, she helped me in the best way and she speaks English and Spanish, she can help you Jaymar Pagan
Response from the owner Replied: Liliana, thank you for your kind words and this wonderful review!
Google Review
- October 11, 2024
Loved my visit. Great atmosphere that is also kid friendly. Jaymar Pagan my service rep was very professional.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- October 11, 2024
Not Woman Friendly Place!I walked into the dealership today and wanted to test drive a GLC. There was nobody that said "hello" or offered any help and there were plenty of people around. I walked in the dealership a second time, looked at the vehicles, and nobody felt like offering any help, so I...
Response from the owner Replied: Good Afternoon Mrs. Chochran, I am sorry for your recent experience with us. We would love to discuss this further with you and make it up to you. Please give Noor Nasser, Assistant Sales Manager, a call at 919-354-7735 at your earliest convenience. Thank you.
Google Review
- October 11, 2024
Wesley is awesome. Thank you Wesley
Response from the owner Replied: Lax Thotla, we are glad we could help!
Google Review
- October 11, 2024
David was incredible with the whole process of getting our new car. The whole dealership is amazing in every way. Josh S was incredible as well
Response from the owner Replied: Hi Billy & Linda King, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- October 11, 2024
Price and Tanya were fantastic. Scheduler was fantastic. Would travel up just to have this quality of service again. Thank you!!
Response from the owner Replied: Hello Chandra Brown, we appreciate you taking the time to leave us this feedback.
Google Review
- October 10, 2024
Response from the owner Replied: Felicia Germain, thank you so much for your high rating!
Google Review
- October 09, 2024
Jamar was very professional and patientWith me.
Response from the owner Replied: Hi Horace Sewell-el! We're so happy we were able to help you out!
Google Review
- October 09, 2024
I bought a used mazda CX-9. Was in and out quick. I was already sold on the car which I'm sure made the sale team's job very easy. I will see how well their service department does in the future when it comes to maintenance.
Response from the owner Replied: Hi Justin Dabbs, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- October 08, 2024
Trevor and Tanya did an amazing job!
Response from the owner Replied: Celeste Marin, we are glad we could help!
Google Review
- October 08, 2024
Good guys in the parts department. Great energy and attitude and very friendly.
Response from the owner Replied: Dennis Bullock, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- October 07, 2024
I recently purchased a pre-owned 2022 Mercedes from Mercedes-Benz of Durham, and the experience was outstanding. Salesman Randy was professional, attentive, and made the entire process seamless. From the initial consultation to finalizing the purchase, he was patient and knowledgeable. The car...
Response from the owner Replied: Josette Theodore, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- October 07, 2024
Mitchell serviced my vehicle and did a phenomenal job and was very time-efficient. I will definitely be returning and requesting Mitchell as my mechanic!!
Response from the owner Replied: Ethan, we really appreciate your feedback!
Google Review
- October 07, 2024
I was so impressed with the service. Kelsey greeted me with a smile the moment I walked in the door and showed me exactly where I needed to go. Mitchell and Ethan provided fast and quality service on my car with a thorough explanation of everything that was completed. It was a pleasure doing business.
Response from the owner Replied: Cindy Dussault, thanks for your praise and kind comments about our team.
Google Review
- October 05, 2024
Response from the owner Replied: Lorean Thelwell, thanks for your praise and kind comments about our team.
Google Review
- October 05, 2024
Thanks to Jihad
Response from the owner Replied: Ilgar Huseynov, we are glad we could help!
Google Review
- October 05, 2024
Seth was a pleasant to work with kept me up on everything great personality I enjoyed the experience
Response from the owner Replied: Earnest Basonjr, thank you for sharing your positive experience!
Google Review
- October 05, 2024
Avery, in customer service was very knowledgeable and pleasant to work with.
Response from the owner Replied: Hi Phaedra Wray! We're so happy we were able to help you out!
Google Review
- October 04, 2024
Just wanted to highly recommend Jake and David. I just picked up my new 2021 AMG GLB 35 that was ordered on late Jan of 2021 but because of pandemic semiconductor issues It just came in. Jake made sure that I was aware of the updates. We texted back and forth regularly. David made sure that I still...
Response from the owner Replied: Hello Miracle Lindsay, we appreciate you taking the time to leave us this feedback.
Google Review
- October 04, 2024
Mercedes-Benz of Durham has knowledgeable and super-friendly staff! Avery is always there to greet you with a smile. They do quality work in a timely matter.
Response from the owner Replied: Caitlin Perkinson, we are so happy to read such a great review about Mercedes-Benz of Durham!
Google Review
- October 04, 2024
Avery was very helpful, great experience.
Response from the owner Replied: Ruolin, thank you so much for the positive review!
Google Review
- October 04, 2024
This service department is amazing! Avery is so sweet and friendly! Seth is amazing and personable and my usual service advisor. If I don’t end up with my service advisor I’m not worried because everyone on the team is amazing! I can’t say enough about everyone is this service department! I’ve never...
Response from the owner Replied: Ariele Burgess, thank you for your kind words and this wonderful review!
Google Review
- October 04, 2024
My experience was smooth and wonderful.
Response from the owner Replied: Hello Marvin Germain, thank you; we appreciate your feedback!
Google Review
- October 04, 2024
Perry is fantastic- made the whole experience easy and worthwhile!
Response from the owner Replied: Samantha Sloan, thank you for your kind words and this wonderful review!
Google Review
- October 04, 2024
Response from the owner Replied: Bishop T. Andre’ Mcentire, thank you for the high star rating!
Google Review
- October 04, 2024
Chris and Tanya were fantastic.
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- October 04, 2024
Wonderful experience with the sales team and managers! Everyone was helpful, efficient, and professional.
Response from the owner Replied: Hi Ashley Gury, thank you so much for your positive comments about Mercedes-Benz of Durham!
Google Review
- October 04, 2024
First class always and rides like a dream after servicing!
Response from the owner Replied: Nathan Chine, we're glad to hear you enjoyed your visit.
Google Review
- October 04, 2024
Jamar was great! She greeted me with the best smile and informed me with all services needed. Thanks Jamar!
Response from the owner Replied: Tonia Strader, we are glad we could help!
Google Review
- October 04, 2024
Enjoyed working with Tanya, Pryce the technician and Seth Service Advisor. Awesome team. Great to work with.
Response from the owner Replied: Gean Hardnett, we really appreciate your feedback!
Google Review
- October 04, 2024
Great experience! Tanya and Darren made my first visit amazing.
Response from the owner Replied: Leroy Ekeh, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- October 04, 2024
Trevor and Tanya were really great and made sure I got everything I needed token care of !
Response from the owner Replied: Alexander Craven, we're so glad that we were able to go above and beyond your expectations!
Google Review
- October 04, 2024
Stress free interaction with sales consultants, easy to do business , 2nd time buying a car here
Response from the owner Replied: Charles Curry, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- October 04, 2024
Avery was great, very kind and knowledgeable
Response from the owner Replied: Marissa Quainoo, thanks for your praise and kind comments about our team.
Google Review
- October 04, 2024
As always great Tanya and Doug took good care of my service.
Response from the owner Replied: Hello Vicki Wilson, we appreciate you taking the time to leave us this feedback.
Google Review
- October 04, 2024
Was assisted by an amazing product specialist Roderick looking forward to a long lasting friendship!
Response from the owner Replied: Jodi Coleman, we're happy to hear you had such a positive experience with our team!
Google Review
- October 04, 2024
Excellent service from both Roderick and Nate. Easy and pleasant car purchase experience.
Response from the owner Replied: Elaine Curry, thank you for your kind words and this wonderful review!
Google Review
- September 27, 2024
Thank you Jaymar for your great service you walked me through everything I need. Had a lot of concerns and questions and she was able to help me out with my needs.
Response from the owner Replied: Hello Maryleiny Peralta, thank you; we appreciate your feedback!
Google Review
- September 27, 2024
Great service from Jaymar Pagan, great experience overall thanks!
Response from the owner Replied: Juan Gaspar, we really appreciate your feedback!
Google Review
- September 27, 2024
I had a great experience, Jaymar excellent! She was very efficient, professional, and kept me informed throughout the process. My car was serviced quickly, and it runs perfectly. I’ll definitely return! Highly recommend.
Response from the owner Replied: Jessy, we are very happy we could provide you with a positive experience!
Google Review
- September 27, 2024
Very good. Exceptional
Response from the owner Replied: Hello Norman Blake, thank you; we appreciate your feedback!
Google Review
- September 27, 2024
Jaymar did a great job servicing my wife’s MB. Excellent customer service. Much appreciated!
Response from the owner Replied: Bryan Mccoy, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- September 27, 2024
Can’t say enough about the impeccable customer service experience that I had here!! When my car broke down and was not able to be repaired I was stranded in Raleigh in need of a car. I was referred to Dusty by Eric Simpson to help me find a car. From the beginning everyone was so helpful and...
Response from the owner Replied: Ellen Conklin, reviews like this give us motivation and help us ensure we provide high-quality care.
Google Review
- September 27, 2024
I had the most pleasing experience at Mercedes Benz of Durham as I bought my new baby. Upon arriving, the front desk assistant was smiling and pleasant who hooked me up with the incredible Perry. I went into the dealership not knowing what particular car I wanted and I couldn't be happier with how...
Response from the owner Replied: Kirstyn Eubanks, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- September 27, 2024
I recently purchased a brand new Mercedes from Mercedes-Benz of Durham, and the experience was outstanding. Salesman David Karp was professional, attentive, and made the entire process seamless. From the initial consultation to finalizing the purchase, he was patient and knowledgeable. The car...
Response from the owner Replied: Nana B, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham!
Google Review
- September 27, 2024
I recently purchased a car from this dealership and greatly appreciate the service I was given. My family and I spent the entire day in the dealership, trying to make a decision on whether or not to purchase my car, and Daniel Debrecht was nothing less than enjoyable to work with. He was patient,...
Response from the owner Replied: Chasity Holt, thank you for your kind words and this wonderful review!
Google Review
- September 27, 2024
The staff at Mercedes Benz of Durham went above and beyond to help me buy the car of my dreams. Special thanks to Nate Norcome first of all. He was always patient and respectful. We picked up the car at 5 pm on a Saturday and he did not rush the delivery process, making sure we had a full...
Response from the owner Replied: Hi Tazlan, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- September 27, 2024
I want to give a big thank you to Jaymar for helping me out. Her customer service was great & she was very detail orientated. She walked me through the whole process and answered any questions/concerns I had. HIGHLY RECOMMEND !!! Nothing but good vibes ✨
Response from the owner Replied: Hi Katisha Plaza, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!
Google Review
- September 27, 2024
Nate and Dusty were great. I even enjoyed talking to Moose who does the paperwork. All really good car guys. Thanks
Response from the owner Replied: John Muter, we're happy to hear you had such a positive experience with our team!
Google Review
- September 27, 2024
Thanks Avery!
Response from the owner Replied: Michael Feeney, we really appreciate your feedback!
Google Review
- September 27, 2024
Great service, knowledgeable staff, courteous service and a grand experience.
Response from the owner Replied: Dps Dd, we are glad we could help!
Google Review
- September 27, 2024
Jaymar did an excellent Job serving my wifes vehicle today in service
Response from the owner Replied: Hi Miguel Rivera! We're so happy we were able to help you out!
Google Review
- September 27, 2024
Avery and Tanya were very helpful!
Response from the owner Replied: Hello Maricela Cooperberg, we appreciate you taking the time to leave us this feedback.
Google Review
- September 27, 2024
Tanya and Chris provided excellent service! Always a good experience here.
Response from the owner Replied: Samantha Bowen, we are very happy we could provide you with a positive experience!
Google Review
- September 27, 2024
I can't say enough great things about Seth Williford! He has consistently proven to be incredibly helpful and friendly, making every interaction a pleasure. One of the standout qualities that sets him apart is his remarkable ability to remember my name and details about my preferences, which makes...
Response from the owner Replied: Lexi Moore, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- September 27, 2024
Seth Williford takes great care of me ! Excellent services, gets me in right away. Thank you!
Response from the owner Replied: Hello Key Flippin Management, we appreciate you taking the time to leave us this feedback.
Google Review
- September 27, 2024
Excellent. Jaymar Pagan is always very friendly and attentive, offering the best service!! ✨Excelente. Jaymar pagan muy amable y atenta siempre, ofreciendo el mejor servicio!! ✨
Response from the owner Replied: Jedayrie Collazo, we are glad we could help!
Google Review
- September 27, 2024
I loved the attention that Jaymar Pagan had at the time of orientation and in the process in which he helped me a lot, 100% recommended. Thank youMe encantó la atención que tuvo Jaymar Pagan al momento de orientacion y en el proceso en el cual me ayudó bastante recomendada al 100% Gracias
Response from the owner Replied: Crismarie Martinez Diaz, we're so glad that we were able to go above and beyond your expectations!