Cars.com Review
- October 23, 2021
We are not regular customers of this dealership but they treated us as if we purchase cars from them every year. Traveling across the state in our RV with Mercedes chassis we developed transmission issues. They took our vehicle in and immediately started working on it. From the receptionists who...
Google Review
- October 22, 2021
Google Review
- October 20, 2021
Response from the owner Replied: Hello Hershel Richman, thank you; we appreciate your feedback! We hope to see you soon!
Google Review
- October 19, 2021
Test drove a car and was negotiating with Jacob. He brought back the manager with his list of repairs that he had done on the car. Which he read to us and lowered the price $300, that was the best he would do (manager).The car had almost 60k miles on it and would be due for a service ($2000). So my...
Response from the owner Replied: Hi Darla Smith, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact Noor Nasser at 919-354-7735 so we can work towards a resolution. Have a great day.
Yelp Review
- October 18, 2021
We were just told by the manager that we where "uneducated" at purchasing a car. It is called negotiation. Spoke to us like children, he discounted the car by $300.Because with the cpo they already had discounted it enough. If the original guy Jacob had come back and told us no, we would have...
Google Review
- October 15, 2021
After trading in a car of higher value to Mercedes-Benz of Durham to get a car of lesser value, I was told that they would pay me the difference. The difference was only $500 but I expected to be paid. Leaving the store, I was told I would get my check within 10 to 14 business days. After waiting a...
Response from the owner Replied: Pat Marks, it's upsetting to hear that your experience was anything but stellar. If you'd be willing to provide more feedback, please reach out to Noor Nasser at 919-354-7735 so we can assist you further. Have a great day.
Google Review
- October 14, 2021
Response from the owner Replied: Hi Rowanne So, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- October 14, 2021
Response from the owner Replied: Varney Whitaker, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 14, 2021
Response from the owner Replied: Mike Patterson, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 14, 2021
Response from the owner Replied: Brian Jinwright, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- October 13, 2021
Response from the owner Replied: Can Tekyetim, thank you for sharing your positive experience! We hope you have a great day!
Google Review
- October 13, 2021
Response from the owner Replied: Hello Jonathan Williams, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 13, 2021
Response from the owner Replied: Linda Lockhart, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2021
Response from the owner Replied: Lancelot Bizune, your wonderful feedback and rating mean a lot to us. Thank you for leaving us this response!
Google Review
- October 13, 2021
Response from the owner Replied: Gilbert Lockhart, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 07, 2021
Response from the owner Replied: Pai Mei, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- October 07, 2021
Response from the owner Replied: Munsoor Lateef, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 07, 2021
Response from the owner Replied: Hello Yvette Thompson, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- October 05, 2021
Well number of one, the first time we came down there, no one came out to help us, but the next time we pull up Mr. Roderick came out and talk with us. He is a man that will get the job done I wish at a lot of different places you will get the same kind of help that he give people he's a very...
Response from the owner Replied: Eugenia Anderson, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 03, 2021
Yesterday I had a superb experience. Mr. Roderick Longino sold me my wonderful truck. He was knowledgeable about each car I looked it and able to show me the differences based on my preferences. I felt no pressure or didn't feel rushed. He listen, communication was clear, and direct. If your are...
Response from the owner Replied: Sierra Baldwin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- October 02, 2021
Google Review
- October 01, 2021
Response from the owner Replied: Jason Bradley, thank you so much for the positive review! We look forward to your next visit! Take care!
Google Review
- October 01, 2021
Response from the owner Replied: Meghann, thank you for your kind words and this wonderful review! Have a great day!
Google Review
- October 01, 2021
Response from the owner Replied: Monserath Linares, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 01, 2021
We shopped for quite some time. Finally decided on the MB GLB 250, and found the vehicle in the right color combination and with the options we wanted at Mercedes Benz of Durham. We sent an online inquiry to the store and were fortunate to have Grayson Dixon respond. Working with Grayson has been...
Response from the owner Replied: Hi Carin R, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 30, 2021
Response from the owner Replied: Hello Keneace Smith, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 30, 2021
Response from the owner Replied: Tamar Brown, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 30, 2021
I had a really wonderful experience with Mercedes Benz of Durham the other week. Noah Baker did a wonderful job helping me with getting everything I needed to complete my purchase. He went above and beyond with providing amazing service to me and was very kind and patient the whole time. Very...
Response from the owner Replied: Melissa Kingsbury, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 30, 2021
Our auto purchase experience with Mercedes-Benz of Durham was very good, Grayson Dixon was our sale representative during this transaction. Grayson was extremely helpful, knowledgeable and professional. Grayson has excellent follow up skills which made our transaction very positive.PS: We are...
Response from the owner Replied: John Rupp, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- September 30, 2021
Response from the owner Replied: Sa'Mya Hopkins, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Google Review
- September 30, 2021
Response from the owner Replied: Samy AbdelBaky, thank you for taking the time to let us know how we did. Your satisfaction is our top priority and would like the opportunity to discuss this further. Please contact Noor Nasser at 919-354-7735. Have a great day.
Google Review
- September 30, 2021
We had a great experience with MB Durham! Grayson Dixon was so helpful. He provided us such useful information! Weve never had an MB and Grayson did a great job answering all of our questions. After we test drove a GLB, we ended up choosing one and its been great! Grayson was very proactive with...
Response from the owner Replied: Angelie Twaro, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 29, 2021
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- September 29, 2021
Response from the owner Replied: Heejung Oh, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- September 29, 2021
Response from the owner Replied: Labrown528, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 28, 2021
This was our first time doing business with this company and we couldnt be happier. We needed a new key that required visits to Parts and Service. Everyone we dealt with couldnt have been more helpful. A special shout out to Kris McCray in Parts and Seth Williford in Service for their excellent...
Response from the owner Replied: Hi John Chapman! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 27, 2021
Response from the owner Replied: Virtual Rehab Llc, we are so happy to read such a great review about Mercedes-Benz of Durham! Thank you, and have a fantastic day!
Google Review
- September 26, 2021
Overall experience was good and easy. After visiting a nearby dealership and being on the lot for 45 min no one came out to offer any assistance, I drove to Mercedes Benz of Durham and within 5 min and his second day in the role of sales Noah Baker came out to offer his assistance. Worked with Noah...
Response from the owner Replied: Trenace & Harry Green, we really appreciate your feedback! We look forward to your next visit! Take care!
Google Review
- September 26, 2021
Response from the owner Replied: Frazier J, we're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 25, 2021
Response from the owner Replied: Muhammad Saeed, we really appreciate your high-star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 24, 2021
Overall, great experience! Jon Choi did an amazing job providing all the details about the car especially since the vehicle was still in transit. He kept me informed about the location of the car and provided an estimated arrival date. When the car arrived, he showed us all the features and made the...
Response from the owner Replied: Jon Fuller, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 24, 2021
Response from the owner Replied: Eric Shi, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- September 21, 2021
Response from the owner Replied: Charlie Nichols, we are so happy to read such a great review about Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 20, 2021
Response from the owner Replied: Roshaun Williams, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- September 20, 2021
Response from the owner Replied: Paul Pottschmidt, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- September 18, 2021
Response from the owner Replied: Jerome Randolph, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please call Noor Nasser at 919-354-7735. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 18, 2021
Response from the owner Replied: Kevin Ruter, we really appreciate your positive feedback! Have a great day!
Google Review
- September 18, 2021
Response from the owner Replied: Tiqoulya, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We will pass along the kind comments. Have a great day!
Google Review
- September 17, 2021
I had a great experience with Merceds-Benz of Durham. I drove through on a Saturday afternoon and although he was busy with another visitor, Roderick took a moment to acknowledge my presence on the lot and offer his assistance if I had questions or wanted to review anything. I appreciated that...
Response from the owner Replied: Cedilett Murillo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We do hope we can be of assistance in the future. Take care!
Google Review
- September 15, 2021
Response from the owner Replied: T Turner, we really appreciate your positive review! Please let us know if you need anything. Have a great day.
Google Review
- September 14, 2021
I purchased my first Mercedes (but not from a Mercedes dealer), 6 weeks after purchase, I took my car in for service that was due. Jeff at Mercedes Benz in Durham went ABOVE and BEYOND! Not only did they have my scheduled service done promptly and without any inconvenience to myself, they also...
Response from the owner Replied: Ashley Teachey, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 11, 2021
Response from the owner Replied: Daniel Allen, we are disappointed to learn of your experience here at Mercedes-Benz of Durham, but will take this opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Noor Nasser at 919-354-7735. Have a great day.
Google Review
- September 10, 2021
I brought my S560 in to have my panoramic glass roof fixed. While fixed, they left my car dirty (inside and out, during COVID no less), I had to reach out for communications vs their proactively communicating with me, and it just left a bad taste with me. I can buy a car anywhere, but service is...
Response from the owner Replied: Paul Boyer, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon. Have a great day.
Google Review
- September 09, 2021
We purchased a pre-owned Mazda CX-5 from Mercedes-Benz Southpoint. However, we were treated as if we were buying a new Mercedes. From initial contact, everyone that worked with us was outstanding! Jacob, our salesperson was a true professional. He shared the carfax, and the dealerships...
Response from the owner Replied: Bryan Hughes, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Until the next time we meet, take care!
Google Review
- September 09, 2021
Response from the owner Replied: Dennis Morell, we're glad you had such a wonderful experience with us! Thank you for leaving us this response! Have a great day.
Google Review
- September 09, 2021
Response from the owner Replied: Hi James Moriarty, thank you for your feedback. We are unable to find you in our system. Please give us a call at 919-354-7735 so we can get this matter resolved. Thank you and have a great day.
Google Review
- September 08, 2021
Response from the owner Replied: Daniel Alcazar, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- September 08, 2021
Response from the owner Replied: Amanda Sykes, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 06, 2021
Response from the owner Replied: Juanita Fontaine, we sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- September 04, 2021
Response from the owner Replied: Perrianne Davis, we're glad you had such a wonderful experience with us! We hope you have a great day!
Google Review
- September 03, 2021
Response from the owner Replied: R M, we're happy to hear you had such a positive experience with our team! Thank you for leaving us this response!
Google Review
- September 03, 2021
Response from the owner Replied: Lisa West, it's experiences like yours that really keep us motivated! Until the next time we meet, take care!
Google Review
- September 01, 2021
Response from the owner Replied: Karen Shelton, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 01, 2021
Response from the owner Replied: Mario Arnold, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 01, 2021
Response from the owner Replied: Antonia George, thank you for your kind words and this wonderful review! We hope you have a great day!
Google Review
- September 01, 2021
Response from the owner Replied: Emilia Frederick, we are glad we could help! Have a great day!
Google Review
- August 29, 2021
Response from the owner Replied: Mack Mcintyre, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Google Review
- August 29, 2021
Response from the owner Replied: Charles Franks, we are so happy to read such a great review about Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 28, 2021
If youre in the market for a car, I recommend visiting Mercedes-Benz of Durham and ask for Roderick Longino! Roderick provided a stellar buying experience by listening thoroughly, consistently following up and understanding the importance of my service. He ensured my experience exceeded every other...
Response from the owner Replied: Alexis Fitzgerald, we really appreciate your positive review! We look forward to your next visit! Take care!
Google Review
- August 27, 2021
Ive purchased many vehicles from various dealerships across the United States but this 100% was the best experience buying a car Ive ever had and the bar was set pretty high previously. I inquired about more pictures of a car I was interested in (I received a very nice detailed video of the car!!)...
Response from the owner Replied: Marc B, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 26, 2021
Response from the owner Replied: Jiaao Shen, your wonderful rating means a lot to us. We hope to see you soon!
Google Review
- August 26, 2021
Response from the owner Replied: Karen Sittle, thank you so much for the positive review! Have a great day!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Andrea Hubble, we are very happy to have provided you with such a positive experience! If you're ever in need of anything please let us know! Have a great day!
Google Review
- August 26, 2021
Response from the owner Replied: Matthew, your wonderful rating means a lot to us. We hope to see you soon!
Google Review
- August 25, 2021
Response from the owner Replied: Hello Linda Clodfelter, we appreciate you taking the time to leave us this feedback. I will pass along your kind comments to the team. If you have any further questions, please don't hesitate to reach out! Have a great day.
Google Review
- August 24, 2021
Response from the owner Replied: D W, we are so happy to read such a great review about Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- August 23, 2021
I had been going to local one person shops for all repairs. I thought I was helping out small business and I thought it was cheaper. It has taken me several years of one person shops either not getting the repair right the first time or the cost didnt seem any less than Hendrick.I have found out...
Response from the owner Replied: Bruce Manning, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 22, 2021
Response from the owner Replied: Dwarkesh Vakharia, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at 919-354-7735 so we can work towards a resolution.
Google Review
- August 19, 2021
Response from the owner Replied: Paulette Scott, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 19, 2021
Response from the owner Replied: Tom Randall, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 19, 2021
Response from the owner Replied: Hello S Cash, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 17, 2021
Response from the owner Replied: Hi Thiago Oliveira, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 15, 2021
Response from the owner Replied: Bruce Sturm, we really appreciate your feedback! We hope to see you soon!
Google Review
- August 14, 2021
High praise to salesman, Roderick Longino for his superb service assisting us in our search for a vehicle. His approach was very professional and attentive to our specific needs. Roderick's vast knowledge and experience made it a great experience. We look forward to our purchase from Roderick and...
Response from the owner Replied: Embrace Grace, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- August 12, 2021
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 12, 2021
Response from the owner Replied: Hello Thedaniels72, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- August 12, 2021
Response from the owner Replied: Patrice Mitchell, thank you for your high-star rating, we appreciate your feedback! Have a great day!
Google Review
- August 12, 2021
Response from the owner Replied: Jackie Sheppard, thank you so much for the positive review! Have a great day!
Google Review
- August 12, 2021
Response from the owner Replied: Mohamed Mohamed, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- August 12, 2021
Response from the owner Replied: Bruce Mazurek, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Google Review
- August 12, 2021
Response from the owner Replied: Annette Bey, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 11, 2021
Response from the owner Replied: Rich Winkley, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Google Review
- August 11, 2021
Response from the owner Replied: D, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 10, 2021
Went to Mercedes of Durham to look for a new car and trade my current vehicle. Met Noah Baker and was immediately impressed by his smile and like ability. Explained we weren't sure on what car we wanted and wanted to explore the line. Noah said no problem and every car either me or my wife pointed...
Response from the owner Replied: Mike Lanza, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 07, 2021
Response from the owner Replied: Kelly Hemachandran, we are glad we could help! Thank you for the great review!
Google Review
- August 05, 2021
Response from the owner Replied: Mary Anne Cunneen, we really appreciate your feedback! We hope to see you soon!
Google Review
- August 05, 2021
Response from the owner Replied: Akil Yamir-el, thank you so much for the positive review! Until the next time we meet, take care!
Google Review
- August 05, 2021
Response from the owner Replied: Henry Darnell, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- August 05, 2021
Response from the owner Replied: Don Ulrich, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day.
Google Review
- August 05, 2021
Response from the owner Replied: Hi Tevin Guasp, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Google Review
- August 04, 2021
Response from the owner Replied: Hello Puff Short, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
Google Review
- August 04, 2021
Response from the owner Replied: Donella Jarman, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 02, 2021
Response from the owner Replied: Charles Myers, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Steven Stewart, we really appreciate your feedback! We hope you have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Jesse Smith, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Hi Alice Ridpath! We're so happy we were able to help you out! Thank you, and have a fantastic day!
Google Review
- August 02, 2021
Response from the owner Replied: Hannah Elstob, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
Google Review
- August 02, 2021
Response from the owner Replied: Hello Cierra Mcneill, thank you; we appreciate your feedback! Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Dj G.mac!, thank you for your high star rating! Have a wonderful day.
Google Review
- August 02, 2021
Response from the owner Replied: Shawn Inshan, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- August 02, 2021
Response from the owner Replied: L Harte, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 02, 2021
Response from the owner Replied: Steve Richards, thank you so much for your high rating! We hope to see you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Kris Jennings, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- August 02, 2021
Response from the owner Replied: Jack Smailes, we are pleased you enjoyed your visit to Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- August 02, 2021
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope you will consider us again in the future. Take care.
Google Review
- August 02, 2021
Response from the owner Replied: Daljit Buttar, thank you so much for the high star rating! Have an amazing day!
Google Review
- August 02, 2021
Response from the owner Replied: Sakura Uwu, thank you for your high star rating. We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Lucy Hatchell, we really appreciate your feedback! Thank you and have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Hello Oona Early, thank you; we appreciate your feedback! Have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Maurice Mckellar, thank you so much for the positive review! Have a fantastic day!
Google Review
- August 02, 2021
Response from the owner Replied: Ronald Gibson, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 02, 2021
Response from the owner Replied: Masha Kazantseva, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Jason Nixon, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 02, 2021
Response from the owner Replied: Shawn Hopkins, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at 919-354-7735 so we may assist you in moving forward towards a resolution.
Google Review
- July 31, 2021
Response from the owner Replied: Katherine Walker, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 30, 2021
Chris always help me with a smile . He provide with with the HendrickWOW!!!!! every single time. He makes me want to do business withthis Mercedes Store every time i come in. This guy is always happyand up beat all the time. I am glad that he is on the Hendrick team.His customer service is the...
Response from the owner Replied: Hi Vincent Mcleod, thank you so much for your positive comments about Mercedes-Benz of Durham! We hope to see you soon!
Google Review
- July 30, 2021
Response from the owner Replied: Jeff Duclos, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 30, 2021
Biggest thank you to my sales consultant, Jon Choi, the sales manager, Ryan Gury, and the business manager, Sarah Baily. I had nothing but an exceptional sales experience with this sales team. Jon streamlined the whole process, taking the stress off of me with my purchase and made sure that I had...
Response from the owner Replied: Camden Blair, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- July 29, 2021
Jim Farina did an outstanding job sharing with me all the details I needed for buying a car sight unseen. Showing me interior and exterior of the car and its features. Driving the car for me and showing it's traffic handling, GPS, Radio, parking features and other items. Very smooth communication...
Response from the owner Replied: Dom Montalto, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 29, 2021
I had an appointment at the Mercedes Benz dealer at Southpoint to have some recalls fixed on my car. I encountered Kris McCray at the parts counter. Kris was exceptionally friendly and super helpful. He was knowledgeable and efficient. I literally picked out items from where I was sitting and he...
Response from the owner Replied: Sherene D., your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 29, 2021
Response from the owner Replied: Hi Kelvin Hardy, thank you so much for your positive comments about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- July 29, 2021
Response from the owner Replied: Chris Kuehn, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 29, 2021
Response from the owner Replied: Maysieo Tanks, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Yelp Review
- July 29, 2021
SERVICE, SERVICE, SERVICE is everything, and this dealership doesn't care about it. I purchased a car from them and was promised a minor repair and it was not honored. When I purchased the car my friend was with me, and she was so excited to buy a car from Hendricks...because of this she will not. I...
Google Review
- July 28, 2021
I had the pleasure of working with Jon Choi. It was such an easy and enjoyable experience. Working in the business myself it was nice to have someone be attentive and responsive. I was able to wrap up the deal in just about a week and fly down from the NYC area to get my car. I also worked with...
Response from the owner Replied: Keira Mairead Brown, we're so glad that we were able to go above and beyond your expectations! Thank you for leaving us this response!
Google Review
- July 28, 2021
Would highly recommend. Great customer service. Response at a reasonable time. Didnt feel like I was getting taken advantage of,felt more like he was helping me get the best car for the right price even though it is a MercedesI have shopped two times before once at the Durham location which made me...
Response from the owner Replied: Juan Shaw, we are so happy to read such a great review about Mercedes-Benz of Durham! Thank you so much for your feedback! We hope you have a great day!
Google Review
- July 27, 2021
Response from the owner Replied: Alexander Jamison, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 26, 2021
Response from the owner Replied: Ashley Jacot, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Google Review
- July 22, 2021
Wonderful experience at Mercedes of Durham today! This was my first time working with Seth. He was excellent, professional, and attentive. Everything was explained clearly.
Response from the owner Replied: Hello P Craigtaylor, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 22, 2021
I had a came in for some parts the other day and thanks to Kris McCray, he was a major help on identifying the specific parts that I needed and even getting me a quote for the parts Ill need next time I come in. Thanks to Kris McCray at Mercedes - Benz of Durham he made my transaction a lot smoother.
Response from the owner Replied: Al Thompson, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 22, 2021
I had my car serviced yesterday. Everything went well starting with John Hall my service advisor. He explained everything clearly, and kept an open line of communication.I had a very pleasant surprise when I received a quick video of my car being serviced by the technician, Doug Benton. He gave a...
Response from the owner Replied: Hi Walt Teague, thank you so much for your positive comments about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- July 22, 2021
Thank you to John Hall (service) and Kris McCray (parts) for making my car service experience at MB of Durham so seamless! As a busy professional with no time or energy to spare, being able to trust the team that is taking care of my vehicle makes an enormous difference. They even went out of...
Response from the owner Replied: Lori, we appreciate your positive review about your recent experience with us! We hope to see you soon!
Google Review
- July 21, 2021
Had to visit Parts Dept for a new key. Chris in parts was extremely helpful, very efficient & effective in getting my issue resolved quickly! His customer service was superb & memorable! You all have a winner with him! As an Operations Manager in a a Fortune 500 Company myself, we know plenty about...
Response from the owner Replied: Hi Mia Marino! We're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- July 21, 2021
This is the first time I visited Mercedes Durham, but the fourth time got help from Mr. David Spicer. I followed him from one dealership to another during the past four years, and really appreciate his work.He is able to communicate sufficiently with mechanics, then explain the cause and the...
Response from the owner Replied: Allen Zhang, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- July 21, 2021
Kris in parts has and still is a tremendous help to me whenever I visit Mercedes Benz of Durham.. Hel detail everything on what you need and recommend the best solution for all problems.. A guy like him need to be promoted if necessary to the next level.. Please rest assure bthat he is a great...
Response from the owner Replied: Hi Ricardo Lambert, thank you so much for your positive comments about our team at Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 19, 2021
Exceptional Experience. 5 star service. I have purchased vehicles before from Jon. He always makes it easy and convenient when closing the sale. Hes very personable and I recommend This dealership and the salesman Jon
Response from the owner Replied: Alvonia Baldwin, it's experiences like yours that really keep us motivated! We're looking forward to your next visit with us!
Google Review
- July 19, 2021
David Spicer is my service advisor. He went above and beyond to make sure that he answered all of my many questions and provided exceptional service. I highly recommend David and Mercedes-Benz of Durham.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- July 19, 2021
Chris in parts was extremely helpful, going above and beyond my expectations to ensure that my questions were answered and the equipment in question worked. Definitely left a great impression on this first time customer at MB of Durham
Response from the owner Replied: Babatola Durojaiye, we're glad to hear you enjoyed your visit. Thanks and have an amazing day!
Google Review
- July 17, 2021
Mercedes Benz of Durham did an excellent job with my service. David Spicer and Seth Williford ensured they answered all my questions and even finished even faster than they quoted me.
Response from the owner Replied: Steven Ross, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you're ever in need of more help, please let us know!
Google Review
- July 17, 2021
SETH WILLIFORD IS SIMPLY AMAZING. Very professional, friendly, and honest!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 17, 2021
Best Service Department I've ever been to. Stopped buying BMW because of how bad service has been. Tried all the Mercedes groups in the Triangle area and this is by far the best. Will be returning for my next service and most likely getting my next Mercedes from them.
Response from the owner Replied: T 2, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
Google Review
- July 16, 2021
Jon Choi helped me find the vehicle I wanted in less than 24 hrs. Did a good job communicating with me, kept me posted and delivered to my home.Great job!
Response from the owner Replied: Mike Johnson, we really appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- July 15, 2021
Jon Choi will get an invite to my wedding one day! His level of professionalism, transparency, customer service is out of this world! He is the reason why I will be back to Mercedes Benz of Durham! THANK YOU JON!
Response from the owner Replied: Hi Cydni Baldwin, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- July 14, 2021
Just had a great experience with Jon and really appreciate his smooth and fast work processing. Thank you so much!
Response from the owner Replied: Jiwon Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- July 14, 2021
Had a bad experience with the services. No one respect peoples time here. And there is no system to operate efficiently. Really disappointed.
Response from the owner Replied: Chris A, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (919) 354-7735 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 13, 2021
Amazing experience, had to have a engine heat sensor replaced, and despite them having a lot of vehicles they had to work on, they took time to help us. And best of all, they only charged us for a simple sensor change.
Response from the owner Replied: Davidsupreme101, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 12, 2021
Had a great experience with Camden and Jon Choi in sales. Love my new GLE 350 4matic!!! Communication was excellent as was customer service in both sales as well as the boutique - thanks Chris!
Response from the owner Replied: Hi Julie Bowling, thank you so much for your positive comments about Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- July 12, 2021
We had a wonderful experience purchasing our Mercedes Benz GLE 350 at Mercedes-Benz of Durham! Jon Choi, Product Specialist was so professional, knowledgeable and made the entire process go so smoothly. Sarah Baily, Finance Manager was excellent, highly proficient with MB warranty, finance and all...
Response from the owner Replied: Hi Jill Henderson, thank you so much for your positive comments about Mercedes-Benz of Durham! Thank you, and have a fantastic day!
Google Review
- July 12, 2021
Hendrick Mercedens Benz of Durham makes me dont ever want to go anywhere else. Benz are not just about the brand and performance, but excellent service no one else provides. Seth, my service agent, is very honest and super friendly and he takes the time to listen to your concerns and ensures that...
Response from the owner Replied: Guillermo Ballon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let us know about your positive experience. Have a great day!
Google Review
- July 12, 2021
I bought my first car from this dealership in 2019. Our sales representative was excellent. Two years later I returned to the same dealership and worked with Jacob Downer. He informed me that I needed to put a $500 deposit down to hold the car I wanted overnight. I was also told the $500 would come...
Response from the owner Replied: Ella Satterfield, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to us at 919-354-7735 so we may identify ways to improve your experience. Have a great day.
Yelp Review
- July 12, 2021
*BUYER BEWARE*I bought my first car from this dealership in 2019. Our sales representative was excellent. Two years later I returned to the same dealership and worked with Jacob Downer. He informed me that I needed to put a $500 deposit down to hold the car I wanted overnight. I was also told the...
Google Review
- July 11, 2021
It was a very, very bad experience. You couldn't get any response to your inquiry, so you suggested buying a car in another store. There were several staff in the store who showed a nice attitude towards you and ignored you after you left.
Response from the owner Replied: , we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (919) 354-7735 so we can work towards a resolution. Have a great day.
Google Review
- July 09, 2021
Jon Choi handled our transaction very smoothly, and fast! Excellent service and experience! Hope to do business again soon!
Response from the owner Replied: John Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- July 09, 2021
Great experience, Josh my sales person was amazing . He is an asset to the company.
Response from the owner Replied: Nate Coy, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- July 08, 2021
Seth Williford always looks after me very well. Hes polite, keeps me well informed and is a pleasure to deal with. I do believe this dealership is the best one Ive dealt with in many years. I would highly recommend
Response from the owner Replied: Pamela Melton, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 06, 2021
Kris from parts helped me out getting a new key/programming and was very kind during the whole process. Definitely recommend working with him if you need anything from Parts!
Response from the owner Replied: Dan Alejo, we're glad to hear you enjoyed your visit. Thank you for your feedback! We hope you have a great day!
Google Review
- July 06, 2021
My first time visiting this dealership, and I had a great experience. Jeff was amazing, definitely will be coming back.
Response from the owner Replied: Angela Black, it's experiences like yours that really keep us motivated! Thank you so much! We hope to see you soon!
Google Review
- July 03, 2021
I always have a good service experience here. I have a lot of confidence that the technicians and service reps know mt vehicle inside and out. Seth is awesome!
Response from the owner Replied: Tamara Lyn, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 02, 2021
Thanks for the help Roderick! The whole crew was super helpful as we had all 3 kids with us, and they still got us in our perfect minivan!
Response from the owner Replied: Nate Adams, we're glad you had such a wonderful experience with us! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- July 02, 2021
Response from the owner Replied: Garrett Pedrero, we truly appreciate your honest feedback. Thank you, and have a fantastic day.
Google Review
- July 01, 2021
So i guess my negative post got taken down about bad parts service wow so yaul just going to take down post that is tru n keep all da positive post haha so funny wow wonder how much yaul pay to take down negative post so people dont see how bad da service is
Response from the owner Replied: Shawn Inshan, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- July 01, 2021
Response from the owner Replied: Hi Lokeswara Sainatha Varma Sagi! We're so happy we were able to help you out! Until the next time we meet, take care!
Google Review
- July 01, 2021
When you receive great customer service, it needs to be acknowledged. Kudos to David for being so great and making sure all of my doubts were addressed.
Response from the owner Replied: Monica Drasal -hinton, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Until the next time we meet, take care!
Google Review
- July 01, 2021
David in service is awesome! He really cares about his customers
Response from the owner Replied: Iris Annora, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 01, 2021
Maryann Wrenn is so helpful, responsive, and goes out of her way to help. I purchased a car from her, but had left an item in a loaner before I got it. She tracked down the loaner, and secured my item for me the next day! Youre awesome Maryann!
Response from the owner Replied: Rebecca Edwards, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- July 01, 2021
We have been working with service advisor Kris Kauserud for a number of years. He is the best!He is professional and knowledgeable, and takes the time to fully explain our vehicle's maintenance requirements. He is the main reason we continue to put our trust in Mercedes of Durham for our vehicle's...
Response from the owner Replied: Hi Sandy Stephens, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Google Review
- June 30, 2021
Response from the owner Replied: Hi Clem Talley, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 30, 2021
Response from the owner Replied: Julie, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 30, 2021
Always a pleasure working with Seth Williford as our service advisor. We take our cars to Mercedes-Benz of Durham for service and Seth makes the process seamless. He is a great communicator and keeps us informed of the status our vehicles. He goes the extra mile to ensure his customers understand...
Response from the owner Replied: M. Caplan, we are so happy to read such a great review about Mercedes-Benz of Durham! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 30, 2021
I worked with Jon Choi on the purchase of my vehicle and he was great! Thanks for all of your help!!
Response from the owner Replied: Hi Courtney Kennedy Pair, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- June 30, 2021
Customer care and attention was outstanding. The focus is on a perfect experience and the Hendricks team delivered.
Response from the owner Replied: Deborah Glick, we are so happy to read such a great review about Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 29, 2021
David and Seth in service are a pleasure to work with. Thanks to you both!
Response from the owner Replied: Hi S. Brann! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 29, 2021
Had a really good experience. Definitely gonna come back here for my next car.My big appreciation to Jim!!!! Made a process of trade in smooth and easy.I just came to him and said what I want and in 5 minutes had a variety of options to choose from. Jim you are the man!!! Thanks
Response from the owner Replied: Eugene Kialin, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 29, 2021
I went to the Durham branch and I had a great experience. David was absolutely great, he was very patient, polite and he answered all of my questions.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 29, 2021
Jim Farina went above and beyond expectations to make our experience smooth and efficient.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- June 29, 2021
Excellent service and very pleasant buying experience. Roderick was extremely helpful and lovely to work with!!!
Response from the owner Replied: Carley Allen, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- June 29, 2021
Thank you David for helping us when we were traveling through Durham.
Response from the owner Replied: Laura Martines, we are so happy to read such a great review about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- June 27, 2021
They were able to find an issue that another dealership could not find. I was so thankful and relieved that it was fixed! I will return for all my service needs and when I'm ready for an upgrade! David Spicer did a great job!
Response from the owner Replied: Hello Susan Hall, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 27, 2021
My wife and I love this dealership. Always professional and transparent in the negotiations and service levels.
Response from the owner Replied: Vinceo2b, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 25, 2021
I am a relatively recent member to the Mercedes Benz family. Although I purchased my vehicle at a different location, Ive chosen to use the Durham location for all my services. Ive been using David Spicer as my service representative from day one. If you ever have any needs from the service...
Response from the owner Replied: Ryan Jones, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 25, 2021
Response from the owner Replied: Beth Ridgway, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!
Google Review
- June 25, 2021
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you're ever in need of more help, please let us know!
Google Review
- June 25, 2021
Good experience.
Response from the owner Replied: Ro Ol, we are glad we could help! We do hope we can be of assistance in the future. Take care!
Google Review
- June 23, 2021
Kris at parts could not have been more helpful when I needed to order a new key for my GL450. He made sure the old key was indeed bad, took care of all the order details promptly and called me as soon as the key was in.
Response from the owner Replied: Jon Da Silva, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 23, 2021
The Mercedes team was simply amazing. They handle all the issues without an hassle. When I picked up my car it was cleaned and all the safely issues made me feel at eased.
Dealer Replied: Mavis Peaks, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 22, 2021
Bought from Jon Choi. Great experience!
Response from the owner Replied: Serena Walker, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 22, 2021
Jon Choi is the man!!! He made our buying experience exceptional and amazing!!
Response from the owner Replied: Hello Al Walker, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Google Review
- June 22, 2021
John was the best. Great CS and complete service ahead of schedule
Response from the owner Replied: Robby Whiteley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- June 22, 2021
MB Durham is the best MB dealer in the area. It is the people who make or brake the dealership experience. David Spicer made my last service visit very pleasant and fun.
Response from the owner Replied: Slava Zayarny, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
Cars.com Review
- June 22, 2021
Worst experience I've ever had from a service department .
Dealer Replied: Hi Willa Bonner, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like the opportunity to address your concerns. Please reach out to us directly at 919-354-7735 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- June 21, 2021
I drive my Airstream motor home (built on a Mercedes Sprinter chassis) back and forth from FL to Maine. Sometimes Mr. Murphy of if it can it will go wrong fame comes along for the ride. The day I drove to Raleigh I got error messages about problems with the antilock brakes and the skid control....
Cars.com Review
- June 21, 2021
I took my suv in to have an error message reset. I was told it would be 1.5 to 2 hours, but it was closer to 4. Other than that the waiting area was nice and the service person seemed nice and very knowledgeable.
Google Review
- June 20, 2021
I had the best experience working with Maryann Wrenn. She is so helpful and knowledgeable...she truly cares about her customers!
Response from the owner Replied: Cindy Strauser, we are so happy to read such a great review about Mercedes-Benz of Durham! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 20, 2021
We had the easiest and best experience working with Maryann! I cant say enough good things. Purchasing cars can be completely overwhelming and we were faced with having to get two new cars within two months. A few of my friends recommended I reach out to Maryann and within a day she helped us find...
Response from the owner Replied: Ruth Clark, thank you for your kind words and this wonderful review! We will pass along the kind comments to Maryann! Have a great day!
Google Review
- June 20, 2021
While I didnt find a car to purchase at this time, the experience I had with Maryann was top notch. She took great care to ensure I was able to try many vehicles for comparison. For my convenience , she even met me at work on lunch to test drive a car. Absolutely great customer service! Thank you...
Response from the owner Replied: Robin, thank you so much for the positive review! I will make sure to pass along the kind comments to Maryann! Take care.
Google Review
- June 19, 2021
Seth. Did a great and professional service
Response from the owner Replied: Sheldren Hardison, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Have an amazing day!
Google Review
- June 19, 2021
Jon Choi was very helpful and will ask for him when I purchase my next vehicle. Thanks Jon!
Response from the owner Replied: Hi Jimmy Sadler! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
Google Review
- June 19, 2021
Great experience! Maryann Wren was my salesperson. Shes AWESOME! She answered my numerous questions even on her days off. Very responsive and knowledgeable. I would highly recommend Mercedes of Durham and Maryann for anyone on the market for a car!
Response from the owner Replied: Debra Miglionico, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Cars.com Review
- June 18, 2021
Seth Wilford our service advisor is outstanding in keeping us informed and explaining repairs in layman?s terms. Service is everything and M-B of Durham delivers on their promises.
Google Review
- June 18, 2021
Response from the owner Replied: Jie Xu, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 18, 2021
Response from the owner Replied: Hi Gon Girl2, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Noor Nasser at 919-354-7735 at your convenience. Thank you!
Google Review
- June 18, 2021
Took my Mercedes for recall got a loaner drove it had to add air tire that evening then drove to work then took it back to dealer and I called them told them that the light was on tire pressure I was told that go ahead drive dealer ship that tire on it would go 50 miles when I return the car I was...
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to Noor Nasser at 919-354-7735 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Have a great day.
Google Review
- June 18, 2021
David Spicer is always a help !!! Jason
Response from the owner Replied: Chavon Gary, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 18, 2021
Will in parts was very helpful
Response from the owner Replied: Andrew Smith, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 17, 2021
Recently I got B-Service done for my GLK-350 SUV. John Hall was my Service Advisor . He was very helpful. Answer all my questions . As I am new owner Mercedes, he explained what's done for B-Service in details . He also recommended some prevent care maintenance
Response from the owner Replied: Mahesh Sutty, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- June 15, 2021
Service team is honest and. John was always there for me. When my classic Mercedes was no longer a car to use on a daily basis they helped me find a newer used car that is wonderful. Lauren was my sales agent that worked hard to find me the best car.
Dealer Replied: Classic Mercedes Lover, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- June 15, 2021
UNTIMELY REPAIR - I brought my car in May 11th with a significant leaking problem and the car was left OUTSIDE and completely UNDIAGNOSED until May 20. Appointments do not matter. By their own admission, they do not have enough resources. The service technician made multiple promises via text...
Response from the owner Replied: Richard Willi, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Mercedes-Benz of Durham, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 919-354-7798 to discuss ways we can better serve you in the future. Have a great day.
Cars.com Review
- June 15, 2021
It was a good experience with friendly and attentive staff
Dealer Replied: George Hite, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- June 14, 2021
I was very much satisfied. The services provided met my expectations.
Mercedes-Benz of Durham Replied: Wanda Williams, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 12, 2021
I was served by Kris McCray and service from them was so cool. He is awesome worker. Keep going Kris.Sincerely, Edvard
Response from the owner Replied: z, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 12, 2021
My husband and I purchased a 2019 Sierra 2500HD from Jon Choi. They actually went out and brought the exact truck in we were looking for. The truck was in excellent shape, the trade value for our 1500 Sierra was exceptional and the whole process was very painless. Jon has great customer service...
Response from the owner Replied: Ginger Ealy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 12, 2021
My experience at Mercedes is always a wonderful one! MaryAnn is absolutely awesome to work with and follows up every so often to see how I like my vehicle. Seth and John in service are extremely great to work with and keep me up to date and detail on everything going on with my car as well. They are...
Response from the owner Replied: Kristina Kalica, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 11, 2021
Response from the owner Replied: Renee Barbee, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 11, 2021
Response from the owner Replied: Janardhan Marupalli, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Google Review
- June 11, 2021
Response from the owner Replied: Debra Broadie, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 11, 2021
Response from the owner Replied: Jerome J Washington, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 11, 2021
Great Service!
Response from the owner Replied: Giuseppe Guarino, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 11, 2021
Kris in service is great!!!
Response from the owner Replied: Brenda Logan, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 11, 2021
Kris in service is great!
Response from the owner Replied: Basma Ibrahim, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- June 11, 2021
Kris in service is fantastic!!
Response from the owner Replied: Jing Jia, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 10, 2021
Always a pleasure engaging KRIS MCCRAY at the Parts Desk. Kris goes above and beyond to ensure his customers receive a better experience.
Response from the owner Replied: Gerald Adams, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- June 09, 2021
BlueTeck recall service is completed. I had a loaner car. Service was good. Jeff is helpful. Just took longer time thsn planned and long waiting time in facility.
Mercedes-Benz of Durham Replied: Siqing Shan, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham! Have a great day.
Google Review
- June 09, 2021
Fast and effective service of our Sprinter Van on our last trip through Raleigh. Seth, our service manager has always been great to work with. Highly recommend him!
Response from the owner Replied: Hi Walter Abercrombie, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We are always more than happy to assist if anything else comes up. Thank you and have a great day!
Google Review
- June 09, 2021
My service guy Kris Kauserud is the real deal. Whenever, I have an issue I can always reach out to him and he will break down the issue right away. So I never have to worry about my service visits because I know I am in good hands. This last service apt was no different than any other service visit....
Response from the owner Replied: Keyva Williams, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Cars.com Review
- June 09, 2021
Excellent facility and perfect customer service! Made my experience an excellent one.
Mercedes-Benz of Durham Replied: Vera Whisenton, we're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- June 09, 2021
Horrible experience. Communication regarding repair not clear. Was never given a loaner. Went without a vehicle for 2 weeks. Car was returned and ceiling had stains from mechanic touching (possibly oil; some type of residue). Quick communication when car was ready for pick up and payment was...
Mercedes-Benz of Durham Replied: Hi Brittany Mccombs, we appreciate your honest feedback, as we are always looking for ways to improve. Cameron Johnson our Service Manager will reach out to you to discuss this matter. Thanks again for bringing this to our attention.
Google Review
- June 07, 2021
Highly recommend Kris for all of your vehicle needs! He is personable and knowledgeable.
Response from the owner Replied: Hi Kaitlin O'Toole, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 07, 2021
Great service! Kris was awesome. Recommend.
Response from the owner Replied: Hello Nadya Lally, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 05, 2021
Mercedes of Durham is the best. Seth is great to work with. Thanks for everything
Response from the owner Replied: Hi Marvina Ward, thank you so much for your positive comments about Mercedes-Benz of Durham! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 04, 2021
This was the first time I went to them for 30,000 miles service. I was not happy with my previous dealer. I am glad that I made the right choice. My service consultant David Spicer was truly exceptional. He was very professional and extremely courteous. Thanks a lot David!
Response from the owner Replied: Ketan Mistry, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 04, 2021
Response from the owner Replied: Shawn Wilson, we really appreciate your positive review! Until the next time we meet, take care!
Google Review
- June 04, 2021
Seth Williford
Response from the owner Replied: Rajat Narang, we really appreciate your feedback! Thank you for the great review!
Google Review
- June 02, 2021
I had a real emergency, loads of people counting on me and the car. I told Kris Kauserud, and he and the mechanics came through for me in just a few quick hours. Excellent service!
Response from the owner Replied: Katharine Ashe, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 02, 2021
Response from the owner Replied: Xavier, thank you for sharing your positive experience! Have a great day.
Google Review
- June 01, 2021
Response from the owner Replied: Thank you for the high-star rating. We truly appreciate your feedback. Please reach out if there is anything else we could do for you!
Google Review
- June 01, 2021
Response from the owner Replied: Dominic Joseph, thank you so much for your high rating! Please let us know if there is anything else we can assist with!
Google Review
- June 01, 2021
Amazing service from amazing people. Jon Choi was TOP NOTCH and made me feel like I was his only priority. I will drive all the way to Durham the next time I need a car. These people are awesome.
Response from the owner Replied: Judge Ty Hands, we really appreciate your feedback! We hope to see you soon!
Google Review
- May 31, 2021
Response from the owner Replied: Eva Guarino, it's experiences like yours that really keep us motivated! We're looking forward to your next visit with us!
Google Review
- May 30, 2021
Maryann is awesome!!!! If you need anything ask for her. She was so helpful and accommodating during my car buying process. Shes extremely knowledgeable and offered helpful feedback when I asked questions. If you need a new car definitely ask for her when you get there. I couldnt be happier with my...
Response from the owner Replied: Jason Rogers, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 29, 2021
MaryAnn is incredible! She worked with us and was patient with us! Because of her incredible service we will recommend her and this location every time!!!
Response from the owner Replied: Pam Bustin, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- May 29, 2021
Maryann was amazing to work with! She is very personable and was always actively listening to my needs and wants in a car. She helped guide me through the whole car buying process so I felt comfortable and confident knowing I made the best decision for me and my family. Best car buying process Ive...
Response from the owner Replied: Brytni Osborn, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 29, 2021
I recently purchased a car from here and my sales person Maryann was a huge help. She answered all of my questions and was very pleasant to work with. Would recommend her to anyone.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- May 26, 2021
This was an amazingly easy car buying experience. Josh was knowledgeable about the vehicle, patiently allowed us to process the decision, and then put together a great offer that addressed all our needs. So thankful to Josh and everyone at MB of Durham.
Response from the owner Replied: Amy Johnson, we're so glad that we were able to go above and beyond your expectations! Until the next time we meet, take care!
Google Review
- May 26, 2021
Response from the owner Replied: Jerry Davis, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Until the next time we meet, take care!
Google Review
- May 26, 2021
Response from the owner Replied: Reginald Williams, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- May 25, 2021
Still no car after 3 weeks in the shop and still no resolve...smh. I have no confidence in mercedes anymore.
Response from the owner Replied: Hi Lavel Bailey thank you for taking the time to leave us your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Mercedes-Benz of Durham
Google Review
- May 24, 2021
Just want to say how thankful I am to the team for showing me so much patient and kindness during my car buying process. Shout out to Maryann Wrenn who was so easy to work with, she made sure I was satisfied and for that Ill be returning !
Response from the owner Replied: Ateisha Hudson, we really appreciate your positive review! We're looking forward to your next visit with us!
Google Review
- May 22, 2021
Chris in parts was so friendly and helpful with providing me with the help I needed! He helped me pick out the items quickly and got them installed while my service was taking place! If you are there ASK FOR CHRIS!Jeff in service helped me get my 50k mile service and explained all of the information...
Response from the owner Replied: Hi Abigail Clayton, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 22, 2021
I recently test drove a GLS with Jon Choi. Jon made sure this was an experience of a lifetime! Today I went to 3 different car dealerships and met with 3 different salesmen and Jons service was exceptional! I will most definitely be back!
Response from the owner Replied: April Joy, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- May 19, 2021
Response from the owner Replied: Brandi K, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
Google Review
- May 19, 2021
I took my Mercedes to the service on 05/03/2021. Mr.David Spicer helped me a lot and he was excellent. The service experience for me was excellent. 5 Stars to Mr.David Spicer and Mercedes Hendrick Durham for the excellent car service.
Response from the owner Replied: Ersan Altun, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 19, 2021
Kris in service is great!
Response from the owner Replied: Runhikelive, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 19, 2021
Seth has been amazing to work with.
Response from the owner Replied: Hello Nevia Hayes, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- May 17, 2021
The customer service team of Cynthia and Kierra was friendly and professional. They quickly pointed me in the right direction which was welcomed as I was on a time crunch. Jacob made the process easy and simple.
Mercedes-Benz of Durham Replied: Hi Andre, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Until the next time we meet, take care!
Google Review
- May 15, 2021
When I first arrived, I walked the parking lot looking at cars. No one came to greet me even though there were all standing around doing nothing. Even when I walked in the door, no salutation. I had to ask for assistance. The sales lady was nice, but had little knowledge of the cars. I found a 2018...
Response from the owner Replied: Darryl Webb, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon.
Yelp Review
- May 15, 2021
When I first arrived, I walked the parking lot looking at cars. No one came to greet me even though there were all standing around doing nothing. Even when I walked in the door, no salutation. I had to ask for assistance. The sales lady was nice, but had little knowledge of the cars. I found a 2018...
Google Review
- May 14, 2021
I used the parts.mercedesbenzofdurham.com to place an order for a control module I needed for my G55 which was $192. They sent the wrong part and sent me a seat belt receiver which is valued at a fraction of the original part's value. I sent three emails and filled in their contact form trying to...
Google Review
- May 14, 2021
Seth Williford is awesome. He is knowledgeable, professional and patience with our service.
Response from the owner Replied: Hao Phan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Google Review
- May 12, 2021
Response from the owner Replied: Navaneeth K, we're glad you enjoyed your visit. We're looking forward to your next visit with us!
Google Review
- May 12, 2021
Kris is the best!!
Response from the owner Replied: V. Bolle, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!
Google Review
- May 12, 2021
Kris in service is awesome!!!
Response from the owner Replied: Stephanie Gainey, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- May 12, 2021
Kris in service is the best!!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If there's anything further we can do for you, we are happy to help!
Google Review
- May 12, 2021
Kris is an attentive, pro-active and perceptive.
Response from the owner Replied: Jacqueline Olich, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- May 12, 2021
Seth at mbdurham is your go to service advisor.
Response from the owner Replied: Hello Shashank Khanna, thank you; we appreciate your feedback! We hope to see you soon!
Google Review
- May 12, 2021
Seth is always fantastic! Great service!
Response from the owner Replied: Mary Coble, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 11, 2021
I visited the dealer this am to have my tire pressure adjusted and Seth took very good care of me. Thanks again.
Response from the owner Replied: Randy Cook, we are glad we could help! We hope to see you soon!
Google Review
- May 08, 2021
Seth and Kris were amazing and handled all of my car needs. They also have a great personality which makes for super customer service.
Response from the owner Replied: Mariah Prince, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- May 08, 2021
Seth is awesome!!! He is always there for us. If I have a question he is there to answer our questions. The service department is awesome. He is one of the main reasons why we go to your dealership. He is a true asset to your dealership. Thank you for the great service and being there when we need you.
Response from the owner Replied: Jason Hochberg, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Have an amazing day!
Google Review
- May 07, 2021
What a wonderful experience buying a car! I had been looking for a Pre-owned SUV with low mileage and certain features. Maryann was on the lookout for trade-ins that might be of interest to me. The SUV I purchased was exactly what I was looking for! Although my purchase was not a Mercedes, Maryann...
Response from the owner Replied: Joanie Wrenn, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 05, 2021
Great experience working with Chris. Super friendly and helpful!
Response from the owner Replied: Ike Mango, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 05, 2021
Kris in service is great!
Response from the owner Replied: Guillermo Brathwaite, we are glad we could help! If you're ever in need of more help, please let us know!
Google Review
- May 05, 2021
Kris and Jeff are doing a great job!
Response from the owner Replied: Qitong Gao, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- May 03, 2021
Kris in service is great and providing the ECE extraordinary customer experience!
Response from the owner Replied: Meng Xu, we are so happy to read such a great review about Mercedes-Benz of Durham! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 02, 2021
All around excellent experience. Scott Ragland and Jacob Downer answered all of our questions and helped us get a really great deal. John Hall and the service department are equally impressive! Highly recommend MB of Durham to anyone looking for a Benz as their next vehicle.
Response from the owner Replied: Hello Nicholas Mageru, we appreciate you taking the time to leave us this feedback. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Niesha Chavis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you're ever in need of more help, please let us know!
Google Review
- May 02, 2021
Response from the owner Replied: Robert Mccorvey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to see you soon!
Google Review
- May 02, 2021
Response from the owner Replied: Behnaz Armin, we are very happy we could provide you with a positive experience! We hope you have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Hi Ashton Dunn! We're so happy we were able to help you out! We hope to see you soon!
Google Review
- May 02, 2021
Response from the owner Replied: Joseph Overocker, we're happy to hear you had such a positive experience with our team! Thank you for the feedback and have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Craig Dorion, thank you so much for your high rating! We hope to see you soon!
Google Review
- May 02, 2021
Response from the owner Replied: Sujatha Mudunuri, thank you so much for your high rating! We hope to see you soon!
Google Review
- May 02, 2021
Response from the owner Replied: Uwe Koschmider, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Response from the owner Replied: Regenia M. Olayeye Smith, thank you for the high star rating! If you're ever in need of more help, please let us know!
Google Review
- May 02, 2021
Response from the owner Replied: Juan Li, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Way to expensive....
Response from the owner Replied: Hi Mark Storre, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (919) 354-7735 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- May 02, 2021
Helped to pick up litter
Response from the owner Replied: Nichol Brice, thank you so much for the positive review! We hope you have a great day!
Google Review
- May 02, 2021
Seth and John are great
Response from the owner Replied: Susan Michaelson, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Awesome customer service
Response from the owner Replied: S Wp, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 02, 2021
David was very helpful.
Response from the owner Replied: Steven Arantes, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- May 02, 2021
Seth Williford is terrific!
Response from the owner Replied: Kathleen Hajek, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Excellent service department.
Response from the owner Replied: Elmo Goss, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Thanks for the recommendation, and have an amazing day!
Google Review
- May 02, 2021
Always excellent service!
Response from the owner Replied: Hello Brian Washburn, thank you; we appreciate your feedback! We hope you have a wonderful day!
Google Review
- May 02, 2021
Seth did a great job!!
Response from the owner Replied: Tamiko Mitchell, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
My service advisor Chris is great! He makes it happen....
Response from the owner Replied: Candace Mclaughlin, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Jon Choi is the best sale ever
Response from the owner Replied: Rinda Jityen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 02, 2021
As always Mercedes Benz of Durham has great service especially Seth over at service!
Response from the owner Replied: Yeshua Sanchez, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- May 02, 2021
David Spicer is a pleasure to work with.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- May 02, 2021
I had the best experience ever when I bought my car!..Thank you .... you were truly a blessing ! Thank you!
Response from the owner Replied: Eric Jeffries, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 02, 2021
Kris , Seth, John and Jeff are the best service department ever!
Response from the owner Replied: Valerie Green, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- May 02, 2021
Seth is friendly and has great customer service skills.
Response from the owner Replied: Nikimi Hamilton, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Seth, kris, John, David and Jeff are all fantastic! Love the service here! Thank you guys!
Response from the owner Replied: Hi Aileen Duhaylungsod! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 01, 2021
Seth and David are great! Fantastic service
Response from the owner Replied: Xiaoping Zhong, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 01, 2021
I work with Seth and have always received great service. Five star service provider - highly recommend it.
Response from the owner Replied: Ashish Relan, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 01, 2021
Mercedes Benz of Durham performed service on my car today. I was very pleased with my service advisor, David Spicer. David was professional and knowledgable. I felt I was In very good hands with David.
Response from the owner Replied: Diana Dockman, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- May 01, 2021
Great service! But Im use to them kinda cleaning it a lil bit and this time for some reason it was still dirty when I got it back. I though that was complimentary.
Response from the owner Replied: Ken Washington, we're glad to hear you enjoyed your visit. We hope to see you soon!
Google Review
- April 30, 2021
Jon Choi provided with the best auto purchasing experience.
Response from the owner Replied: Jason Yu, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- April 30, 2021
Jon Choi was extremely helpful and made buying a car so easy! Would recommend working with him - great, knowledgeable professional.
Response from the owner Replied: John Barrett, we are very happy we could provide you with a positive experience! We hope to see you soon!
Google Review
- April 30, 2021
Outstanding experience with Hendricks Mercedes of Durham! My Service Advisor Seth, Parts Manager Jake, and Dennis and Jose the mechanics were superb on all accounts. Since I bought my Sprinter Van in February, these gentleman have exceeded my expectations in every way possible with exemplary...
Response from the owner Replied: Adam Bush, we really appreciate your positive review! We hope to see you soon!
Google Review
- April 29, 2021
Jon Choi was an excellent help when I was looking for my new car. Super happy with the service!!
Response from the owner Replied: Alaine Tyson, thank you so much for the positive review! Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- April 29, 2021
Excellent service, timely, reasonable. A special shout out to David Spicer who kept me informed and moved things along. Detailing after the service was top notch
Response from the owner Replied: John Mcphail, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
Google Review
- April 27, 2021
Very good service. On time and efficient
Response from the owner Replied: Christopher Angus, we're glad you had such a wonderful experience with us! Have a great day!
Google Review
- April 27, 2021
Just recently purchased a used vehicle through this amazing team! The whole process was super smooth and far from overwhelming! The sales guy who helped us was Josh and he was not a pushy sales guy. He made sure to explain all of the options in my price range very thoroughly and helped me find the...
Response from the owner Replied: Laura Smith, we're glad you had such a wonderful experience with us! Thank you so much for your feedback! We hope you have a great day!
Google Review
- April 27, 2021
Very good service. On time and efficient
Response from the owner Replied: Christopher Angus, we're glad you had such a wonderful experience with us! Have a great day!
Google Review
- April 27, 2021
Just recently purchased a used vehicle through this amazing team! The whole process was super smooth and far from overwhelming! The sales guy who helped us was Josh and he was not a pushy sales guy. He made sure to explain all of the options in my price range very thoroughly and helped me find the...
Response from the owner Replied: Laura Smith, we're glad you had such a wonderful experience with us! Thank you so much for your feedback! We hope you have a great day!
Google Review
- April 26, 2021
David Spicer has been our advisor for the past year and he is AMAZING!!! His customer service is spectacular, to the point that if he isnt available, we will WAIT! No matter if its 1 week or months out. Thats just how wonderful he is to work with. No matter what we come in for, he makes sure he...
Response from the owner Replied: Kayla Hawkins, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 26, 2021
David Spicer has been our advisor for the past year and he is AMAZING!!! His customer service is spectacular, to the point that if he isnt available, we will WAIT! No matter if its 1 week or months out. Thats just how wonderful he is to work with. No matter what we come in for, he makes sure he...
Response from the owner Replied: Kayla Hawkins, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 26, 2021
I Always enjoy my interaction with everyone I encounter when I take my car in for service..Excellent serviceExceptional Staff
Response from the owner Replied: Althea Mangum, thank you so much for your high rating! If you're ever in need of more help, please let us know!
Google Review
- April 26, 2021
Great service! Very nice and friendly staff. My advisor Mr John Hall very attentive. Very satisfied. Thanks for a wonderful experience.
Response from the owner Replied: Randy Blackwell, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 23, 2021
I Always enjoy my interaction with everyone I encounter when I take my car in for service..Excellent serviceExceptional Staff
Response from the owner Replied: Althea Mangum, thank you so much for your high rating! If you're ever in need of more help, please let us know!
Google Review
- April 22, 2021
Great service! Very nice and friendly staff. My advisor Mr John Hall very attentive. Very satisfied. Thanks for a wonderful experience.
Response from the owner Replied: Randy Blackwell, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 22, 2021
Great service department. Service personnel were all courteous. Work was exemplary.
Mercedes-Benz of Durham Replied: Mickey Kesselman, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- April 19, 2021
Our experience with the service department and John specifically was a dream! His attention to detail and constant communication with me as a client is something that I really value. I will definitely be back to John for all of my service needs for my Mercedes-Benz E350
Response from the owner Replied: Taylor Hunter, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 19, 2021
My husband and I purchased a brand new Mercedes from Maryann Wrenn this weekend. She was the epitome of true leadership. She was very easy to talk to, and extremely patient! She walked us through numerous scenarios of different vehicles and was extremely knowledgeable and patient in helping us...
Response from the owner Replied: Hi Cathy Anstrom, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- April 19, 2021
My experience with them was amazing from start to finish!!! Jacob was very great with his communication and did his best to work with me! The finance team was outstanding as well!!! I highly recommend them and have already told many friends about my awesome experience!
Response from the owner Replied: Stephanie Gloor, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Google Review
- April 19, 2021
Jon Choi was an excellent ambassador for Mercedes Benz of Durham. He walked me through so much and helped me find the perfect car for myself. Even my three year old granddaughter likes it. He answered all of my questions, took every call, until I was completely at ease with my decision. And he has...
Response from the owner Replied: Wendy Baldwin, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- April 19, 2021
Maryann was great to work with! Camden also stepped in if she happened to be unavailable. The customer service is top notch there. They listen to your individual/family needs and cater their discussions to that. Easy and honest communication.
Response from the owner Replied: Allison Chan, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 19, 2021
My experience with them was amazing from start to finish!!! Jacob was very great with his communication and did his best to work with me! The finance team was outstanding as well!!! I highly recommend them and have already told many friends about my awesome experience!
Response from the owner Replied: Stephanie Gloor, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Google Review
- April 18, 2021
My husband and I purchased a brand new Mercedes from Maryann Wrenn this weekend. She was the epitome of true leadership. She was very easy to talk to, and extremely patient! She walked us through numerous scenarios of different vehicles and was extremely knowledgeable and patient in helping us...
Response from the owner Replied: Hi Cathy Anstrom, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- April 17, 2021
Jon Choi was an excellent ambassador for Mercedes Benz of Durham. He walked me through so much and helped me find the perfect car for myself. Even my three year old granddaughter likes it. He answered all of my questions, took every call, until I was completely at ease with my decision. And he has...
Response from the owner Replied: Wendy Baldwin, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- April 15, 2021
Maryann was great to work with! Camden also stepped in if she happened to be unavailable. The customer service is top notch there. They listen to your individual/family needs and cater their discussions to that. Easy and honest communication.
Response from the owner Replied: Allison Chan, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 15, 2021
Our experience with the service department and John specifically was a dream! His attention to detail and constant communication with me as a client is something that I really value. I will definitely be back to John for all of my service needs for my Mercedes-Benz E350
Response from the owner Replied: Taylor Hunter, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 12, 2021
Seth, our service advisor is absolutely amazing!! We completely lucked out with him and appreciate how helpful he always is. - Maria & Taufique
Response from the owner Replied: Taufique Rahman, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you for taking the time to let us know about your positive experience. Have a great day!
Google Review
- April 12, 2021
Kris, John, Seth and the new guy Jeff are all awesome!! I have seen Kris for 7 years and the service department is great!
Response from the owner Replied: Joan Stanek, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- April 12, 2021
Kris was great and really took care of me! I had a battery problem and he and his team worked it up and got my car working again. The entire experience was very convenient and comfortable. Thanks Kris!
Response from the owner Replied: Hi Matthew Dedmon, thank you so much for your positive comments about Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 12, 2021
My wife and I has great service from out Product Specialist - Maryann Wrenn. She helped us find the exact car we wanted. She made the whole process go very smoothly without any hassles. She explained everything we needed to know and kept us informed about the process of getting out car shipped to...
Response from the owner Replied: Bill Terry, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 12, 2021
The Mercedes-Benz SouthPoint location consistently provides Excellent Customer Service. I would recommend any Mercedes Benz owner to reach out to the folks at this location, including David and John, for any of your luxury auto needs.Great Job Guys !Keep up the Good Work !Today 4/12/21,We had the...
Response from the owner Replied: Hi Dana T, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- April 12, 2021
The Mercedes-Benz SouthPoint location consistently provides Excellent Customer Service. I would recommend any Mercedes Benz owner to reach out to the folks at this location, including David and John, for any of your luxury auto needs.Great Job Guys !Keep up the Good Work !Today 4/12/21,We had the...
Response from the owner Replied: Hi Dana T, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- April 12, 2021
My wife and I has great service from out Product Specialist - Maryann Wrenn. She helped us find the exact car we wanted. She made the whole process go very smoothly without any hassles. She explained everything we needed to know and kept us informed about the process of getting out car shipped to...
Response from the owner Replied: Bill Terry, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 12, 2021
Completely satisfied with service.service advisor was efficient and easy to work with.
Mercedes-Benz of Durham Replied: Elva Weigle, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 10, 2021
Kris was great and really took care of me! I had a battery problem and he and his team worked it up and got my car working again. The entire experience was very convenient and comfortable. Thanks Kris!
Response from the owner Replied: Hi Matthew Dedmon, thank you so much for your positive comments about Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 09, 2021
Seth, our service advisor is absolutely amazing!! We completely lucked out with him and appreciate how helpful he always is. - Maria & Taufique
Response from the owner Replied: Taufique Rahman, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you for taking the time to let us know about your positive experience. Have a great day!
Cars.com Review
- April 09, 2021
The buying process when buying my Mercedes gls was smooth and I love my gls. Also, When I had to take my gls in for minor repairs Kris in the service department in Durham was great at helping me get my gls in and was very helpful. Everyone there was wonderful! Would highly recommend!
Mercedes-Benz of Durham Replied: Hi Stephanie Nugent, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Have a great day!
Google Review
- April 08, 2021
Seth, kris, John, David and Jeff are all fantastic! Love the service here! Thank you guys!
Response from the owner Replied: Hi Aileen Duhaylungsod! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 08, 2021
Kris , Seth, John and Jeff are the best service department ever!
Response from the owner Replied: Valerie Green, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- April 08, 2021
The Mercedes-Benz SouthPoint location consistently provides Excellent Customer Service. I would recommend any Mercedes Benz owner to reach out to the folks at this location, including David and John, for any of your luxury auto needs.Great Job Guys !Keep up the Good Work !
Response from the owner Replied: Hi Dana T, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- April 07, 2021
Kris, John, Seth and the new guy Jeff are all awesome!! I have seen Kris for 7 years and the service department is great!
Response from the owner Replied: Joan Stanek, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- April 05, 2021
I purchased a used Mercedes from MB of Durham, and the product specialist, Josh was extremely helpful with my out of state purchase. From providing me all the details I asked for remotely in a timely manner, to taking the vehicle for a 3rd party inspection at my request, to picking me up at the...
Response from the owner Replied: Arlo Sommers, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- April 05, 2021
Friendly staff. Provided options Helpful........................................
Mercedes-Benz of Durham Replied: James Theodosakis, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Google Review
- April 04, 2021
I purchased a used Mercedes from MB of Durham, and the product specialist, Josh was extremely helpful with my out of state purchase. From providing me all the details I asked for remotely in a timely manner, to taking the vehicle for a 3rd party inspection at my request, to picking me up at the...
Response from the owner Replied: Arlo Sommers, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- April 03, 2021
Jon Choi is a fantastic salesperson who cares about your wants and needs. Very friendly and respects your time. Best experience purchasing a car.
Response from the owner Replied: Jason Yu, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- April 03, 2021
Jon Choi displayed excellent customer service and made the hassle of car buying stress free. He was timely in his responses and a joy to do business with.
Response from the owner Replied: Ebony Jackson, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2021
David Spicer at Mercedes Benz Southpoint, helped me when I had a sunroof recall on my vehicle. He provided me a loaner due to my work schedule and distance from the dealership. Although my vehicle didnt require replacement of any parts he took the time to update me and make sure I was taken care of....
Response from the owner Replied: Brian Marshall, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
Google Review
- April 03, 2021
David is very helpful. He answered all my questions and didnt make me feel like I was asking dumb questions. Definitely recommend!
Response from the owner Replied: Cj Trans, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2021
I had a very productive and professional experience with the Durham Mercedes dealership....a supervisor in the service department Chris was very informative about my car situation and very pleasant to deal with
Response from the owner Replied: Hal Todd, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- April 03, 2021
After visiting the service department with my fiance, we left feeling well informed and very comfortable with our decisions on our vehicles needs and service thanks to David.
Response from the owner Replied: Mike Rimmer, thank you for the high star rating! We're looking forward to your next visit with us!
Google Review
- April 03, 2021
Service specialist John Hall is very knowledgeable, helpful and attentive on every visit. The atmosphere is clean and relaxing.
Response from the owner Replied: Tonya B, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- April 03, 2021
We have been extremely pleased with the service department at MB OF Durham. Kris is the best service writer by far that we have had for any of our vehicles.
Response from the owner Replied: Sheila Murrell, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
Google Review
- April 03, 2021
5 star for an excellent service. Seth was very accommodating and gave us an excellent customer service.
Response from the owner Replied: Arlene Gungon, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Google Review
- April 03, 2021
See Chris in the service department! He was friendly and knowledgeable. As long as I have a Mercedes I will not be servicing anywhere else!
Response from the owner Replied: Teauna Murphy, thank you for sharing your positive experience! We hope to see you soon!
Google Review
- April 03, 2021
Awesome kind guy I ever seen in my life ! He is Jacob and Mercedes Benz of DurhamThank youDr Patel
Response from the owner Replied: Shree Patel, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 03, 2021
My beautiful experience was with Mary Anne it was such a great experience she was so awesome all the way around and very caring which is very odd when dealing with a sales person. Im use to pushy salespeople but with her the process was smooth sailing. She understood our needs and wants and worked...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- April 03, 2021
David provided excellent service during my visit. He always exceeds our expectations.
Response from the owner Replied: Sonya D, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
Great service I will rate five stars but need to make sure customer received loaner car.
Response from the owner Replied: Terry Knotts, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Google Review
- April 03, 2021
MaryAnn Wren was absolutely fantastic to work with. She completely changed the way I view the car buying experience, made it so easy and convenient, and created a great experience for us start to finish.We selected the car on a Thursday afternoon, she sent the paperwork that evening and then on...
Response from the owner Replied: Josh Jones, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 03, 2021
Maryann, Did an excellent job helping me with my retirement dream car! Very patient and soooo helpful even after I purchased the car. Such a sweet person to work with. I would recommend anyone to work with her whenever you decide to purchase a car from Mercedes-Benz of Durham.I'm enjoying my...
Response from the owner Replied: Hi Ladylike Alston, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope you have a great day!
Google Review
- April 03, 2021
My experience was amazing working with Maryann Wrenn . She made me feel so loved and welcoming, this was also my first time buying my own car in my name . I like whenever I asked questions Maryann knew them right away. She also made sure my mother and I was always comfortable. I just want to say...
Response from the owner Replied: Life Of Kia, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- April 03, 2021
David Spicer at Mercedes-Benz of Durham was awesome. He answered my questions and took the time to explain everything in details. The car service was fast and impeccable. I will definitely be coming back here for my car service.
Response from the owner Replied: Juan Garcia, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2021
Terrific salesman, Jacob. Really knows the details. Strong support from Scott, the manager.Made buying fun and easy!Thanks guys.
Response from the owner Replied: Robert Raynor, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- April 03, 2021
The easiest buying experience we have had buying a car. Great trade in price and a simple negotiation. Jon Choi walked us through the process and was on point moving the process along and keeping us informed along the way.
Response from the owner Replied: Shawn Dunahue, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- April 03, 2021
David did an excellent job guiding me through my options and setting expectations. I am thrilled that I was able to get my issues addressed appropriately and without delay. Excellent customer service.
Response from the owner Replied: Twanna Davis, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Google Review
- April 03, 2021
I had such a great experience with Mercedes Benz of Durham that I would recommend them to everyone I know. Everyone made it so easy for me to trade in my Mercedes for a new one. Lauren Husketh was so wonderful to deliver my new Mercedes to me over 2 1/2 hours away. My new GLA 250had so many new...
Response from the owner Replied: Hi Cris Beliveau, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- April 03, 2021
Class act experience from beginning to end. Product Specialist Lauren Husketh was polite, knowledgeable and professional. She was an astute listener and did not attempt pressure sales tactics. She kept in constant communication with our family to keep us up to date on the buying status. I would...
Response from the owner Replied: Al Draughon, reviews like this give us motivation and help us ensure we provide high-quality care. We hope you have a great day!
Google Review
- April 03, 2021
Maryann Wren did an excellent job. She was very friendly, knowledgeable & helpful. She made my buying experience enjoyable. I highly recommend her.
Response from the owner Replied: William Cooper, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2021
Best customer service from Parts Department (Will Boone). He checked my part ordered online to make sure it was the correct one for my vehicle. Saved me time, money and lots of aggravation, as my order had the wrong part, originally. I am located in Florida and I found the best customer service from...
Response from the owner Replied: Marcoslizete, we really appreciate your positive review! We're looking forward to your next visit with us!
Google Review
- April 03, 2021
Seth is always exceptional. He is my go to guy in the service department. When he is not available I can also count on Kris and David. The service team at Mercedes-Benz of Durham have always treated me like royalty!
Response from the owner Replied: John And Renee Wilburn, thank you for sharing your positive experience! We look forward to your next visit! Take care!
Google Review
- April 03, 2021
I recently had to get my MB serviced and David Spicer did a phenomenal job ordering the parts and getting them installing them right away! If you have to go to the dealership I enthusiastically recommend that you try and get David Spicer to address your needs!I will easily use them again in the...
Response from the owner Replied: Hi Alfredo Dubois! We're so happy we were able to help you out! We hope you have a great day!
Google Review
- April 03, 2021
Everything was great! Jon Choi took plenty of time to show us all about the infotainment system and all the gadgets. Highly recommend him and the Mercedes-Benz dealership!
Response from the owner Replied: Rosemary Scales, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- April 03, 2021
David Spicer is a top notch Service Advisor. His service excellence, professionalism and attention to detail you can't beat. When scheduling an appointment ask for David. You will be glad you did.
Response from the owner Replied: Daniel Souchek, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 03, 2021
I am really satisfied with the quality of service I get when I come here. David Spicer is always very friendly and helpful and makes sure that I leave as a happy customer. The only reason why I'm giving 4 stars not 5 is that it's hard to find a loaner car when I come for a service. I have to...
Response from the owner Replied: Mohamed Emad El-din, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 03, 2021
My experience with Lauren was beyond amazing! If I could give more stars, I would! She was so knowledgeable about the Mercedes line, kept me updated about vehicle production (never a lag in communication), honest and transparent. Lauren made sure all my questions were answered and encouraged...
Response from the owner Replied: Kimberly Powell, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care
Google Review
- April 02, 2021
Maryann Wren did an excellent job. She was very friendly, knowledgeable & helpful. She made my buying experience enjoyable. I highly recommend her.
Response from the owner Replied: William Cooper, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 02, 2021
Response from the owner Replied: Hello Joan Lewis, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- April 02, 2021
Response from the owner Replied: Hello Jin-yong Yang, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 02, 2021
Response from the owner Replied: Kristie Wills, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 02, 2021
Response from the owner Replied: Lori Helwig, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 02, 2021
Response from the owner Replied: Hi Steve Richards Chapel Hill, thank you so much for your positive review! Have a great day!
Google Review
- April 02, 2021
Response from the owner Replied: Anthony Spann, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 02, 2021
Response from the owner Replied: Brianna Johnson, this high star rating gives us motivation to ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care
Google Review
- April 02, 2021
Response from the owner Replied: Hi Goutham Mandadi, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 02, 2021
Response from the owner Replied: Emma Williams, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 02, 2021
Response from the owner Replied: Diana Boyd, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 02, 2021
Response from the owner Replied: Joan Baker, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 02, 2021
Response from the owner Replied: Chelle Williams, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
Google Review
- April 02, 2021
Response from the owner Replied: Hi Bang Chang! We're so happy we were able to help you out! We hope to see you soon!
Google Review
- April 02, 2021
Love our new GLC300-everyone at Mercedes South Point has been very helpful and the service department guys Kris,Seth, and John are great!!
Response from the owner Replied: Mr. Stone, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
Google Review
- April 02, 2021
Great customer service and my service rep was concerned and answered the questions that I had. Great communications were made updating me as necessary.
Response from the owner Replied: Ophelia Livingston, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 02, 2021
Liam Davitt is wonderful, he made buying a car a fun experience!!! He was patient and thorough. Mercedes-Benz of Durham provides a customer service experience that is above all other dealers.Seth is the best!!! Hes honest and extremely helpful. The best!
Response from the owner Replied: Evelyn Kelly, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 02, 2021
Kris is the Bomb!
Response from the owner Replied: Sherri Nared, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 02, 2021
Kris is fantastic!
Response from the owner Replied: Debbie Russell, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 02, 2021
Kris in service is great!!
Response from the owner Replied: Hello John Mattera, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 02, 2021
Kris is awesome.
Response from the owner Replied: Shane Fox, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 02, 2021
Good service from Seth and David
Response from the owner Replied: Luis Gomez, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- April 02, 2021
Kris in service is great!
Response from the owner Replied: Christopher Kirton, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 02, 2021
Kris in service is great!
Response from the owner Replied: Stephanie Zhang, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 02, 2021
Kris in service is awesome!
Response from the owner Replied: David Contreras, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Google Review
- April 02, 2021
Very friendly service.
Response from the owner Replied: Tom Scales, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 02, 2021
John Hall, David Spicer and Seth are fantastic!
Response from the owner Replied: Kenny Perry, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 02, 2021
My son-in-law was kind enough to get my car checked for me and he gave a glowing report of the service rendered.
Response from the owner Replied: Judi Gretenstein, we really appreciate your feedback! We hope to see you soon!
Google Review
- April 02, 2021
John and Krs were great.
Response from the owner Replied: Hello James Sink, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 02, 2021
Very nice experience with Jon.
Response from the owner Replied: George Mou, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.
Google Review
- April 02, 2021
I work with Seth great job
Response from the owner Replied: Jeff Rustad, thank you for the high star rating! We're looking forward to your next visit with us!
Google Review
- April 02, 2021
Seth and Kris are very helpful!
Response from the owner Replied: Sean Singhi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!
Google Review
- April 02, 2021
Seth is the best! Always takes good care of me!
Response from the owner Replied: Tarun Patel, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
Google Review
- April 02, 2021
The air bag replacement first appointment was cancelled as I arrived ready to leave my car in the shop. I received emails and text notifications days before the appointment, spoke to two individuals in person and noone checked whether supplies were in stock. I had to reschedule my business meetings...
Response from the owner Replied: Irina Tcherepanova, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735 we look forward to hearing from you soon. Have a great day.
Google Review
- April 02, 2021
Bought my first Mercedes from here, great experience working with Jon.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Google Review
- April 02, 2021
Lauren is AMAZING!! Through the whole experience she was very informative and sweet! Id definitely recommend her to ANY and EVERYONE!Thank you Lauren for helping me take home my Gigi (GLA- C250)
Response from the owner Replied: Hi Shania P.! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 02, 2021
Seth in service has been highly professional and easy to work with!
Response from the owner Replied: Matt B, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 02, 2021
Kris in service is great and service was fabulous. He always treats me like a Queen!!
Response from the owner Replied: Hi Janet Thompson, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- April 02, 2021
Kris is great! Love him makes my life easy!!
Response from the owner Replied: Kay Plummer, we are so happy to read such a great review about Mercedes-Benz of Durham! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- April 02, 2021
Great service with a smile. Worked performed on time and at a fair price
Response from the owner Replied: Parrish Register, thank you so much for your high rating! We hope you have a great day!
Google Review
- April 01, 2021
I recently had to get my MB serviced and David Spicer did a phenomenal job ordering the parts and getting them installing them right away! If you have to go to the dealership I enthusiastically recommend that you try and get David Spicer to address your needs!I will easily use them again in the...
Response from the owner Replied: Hi Alfredo Dubois! We're so happy we were able to help you out! We hope you have a great day!
Google Review
- March 31, 2021
My experience with Lauren was beyond amazing! If I could give more stars, I would! She was so knowledgeable about the Mercedes line, kept me updated about vehicle production (never a lag in communication), honest and transparent. Lauren made sure all my questions were answered and encouraged...
Response from the owner Replied: Kimberly Powell, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care
Google Review
- March 31, 2021
Response from the owner Replied: Brianna Johnson, this high star rating gives us motivation to ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care
Google Review
- March 31, 2021
David provided excellent service during my visit. He always exceeds our expectations.
Response from the owner Replied: Sonya D, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 31, 2021
Jon Choi is a fantastic salesperson who cares about your wants and needs. Very friendly and respects your time. Best experience purchasing a car.
Response from the owner Replied: Jason Yu, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- March 31, 2021
Good service from Seth and David
Response from the owner Replied: Luis Gomez, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- March 31, 2021
Response from the owner Replied: Diana Boyd, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 31, 2021
David Spicer at Mercedes Benz Southpoint, helped me when I had a sunroof recall on my vehicle. He provided me a loaner due to my work schedule and distance from the dealership. Although my vehicle didnt require replacement of any parts he took the time to update me and make sure I was taken care of....
Response from the owner Replied: Brian Marshall, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
Google Review
- March 31, 2021
David Spicer at Mercedes-Benz of Durham was awesome. He answered my questions and took the time to explain everything in details. The car service was fast and impeccable. I will definitely be coming back here for my car service.
Response from the owner Replied: Juan Garcia, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 31, 2021
I am really satisfied with the quality of service I get when I come here. David Spicer is always very friendly and helpful and makes sure that I leave as a happy customer. The only reason why I'm giving 4 stars not 5 is that it's hard to find a loaner car when I come for a service. I have to...
Response from the owner Replied: Mohamed Emad El-din, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 31, 2021
Maryann, Did an excellent job helping me with my retirement dream car! Very patient and soooo helpful even after I purchased the car. Such a sweet person to work with. I would recommend anyone to work with her whenever you decide to purchase a car from Mercedes-Benz of Durham.I'm enjoying my...
Response from the owner Replied: Hi Ladylike Alston, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope you have a great day!
Cars.com Review
- March 29, 2021
Their service dept is world class and chris qas exceptional
Mercedes-Benz of Durham Replied: Paul Boyer, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 29, 2021
Response from the owner Replied: Hi Steve Richards Chapel Hill, thank you so much for your positive review! Have a great day!
Google Review
- March 29, 2021
MaryAnn Wren was absolutely fantastic to work with. She completely changed the way I view the car buying experience, made it so easy and convenient, and created a great experience for us start to finish.We selected the car on a Thursday afternoon, she sent the paperwork that evening and then on...
Response from the owner Replied: Josh Jones, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 29, 2021
MaryAnn Wren was absolutely fantastic to work with. She completely changed the way I view the car buying experience, made it so easy and convenient, and created a great experience for us start to finish. We selected the car on a Thursday afternoon, she sent the paperwork that evening and then on...
Mercedes-Benz of Durham Replied: The Jones Family, we are so happy to read such a great review about Maryann and Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- March 28, 2021
Response from the owner Replied: Emma Williams, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 28, 2021
John Hall, David Spicer and Seth are fantastic!
Response from the owner Replied: Kenny Perry, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 28, 2021
Great service I will rate five stars but need to make sure customer received loaner car.
Response from the owner Replied: Terry Knotts, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Google Review
- March 27, 2021
David Spicer is a top notch Service Advisor. His service excellence, professionalism and attention to detail you can't beat. When scheduling an appointment ask for David. You will be glad you did.
Response from the owner Replied: Daniel Souchek, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 27, 2021
After visiting the service department with my fiance, we left feeling well informed and very comfortable with our decisions on our vehicles needs and service thanks to David.
Response from the owner Replied: Mike Rimmer, thank you for the high star rating! We're looking forward to your next visit with us!
Google Review
- March 25, 2021
See Chris in the service department! He was friendly and knowledgeable. As long as I have a Mercedes I will not be servicing anywhere else!
Response from the owner Replied: Teauna Murphy, thank you for sharing your positive experience! We hope to see you soon!
Google Review
- March 25, 2021
David did an excellent job guiding me through my options and setting expectations. I am thrilled that I was able to get my issues addressed appropriately and without delay. Excellent customer service.
Response from the owner Replied: Twanna Davis, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Google Review
- March 24, 2021
David is very helpful. He answered all my questions and didnt make me feel like I was asking dumb questions. Definitely recommend!
Response from the owner Replied: Cj Trans, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 24, 2021
Bought my first Mercedes from here, great experience working with Jon.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Google Review
- March 23, 2021
Class act experience from beginning to end. Product Specialist Lauren Husketh was polite, knowledgeable and professional. She was an astute listener and did not attempt pressure sales tactics. She kept in constant communication with our family to keep us up to date on the buying status. I would...
Response from the owner Replied: Al Draughon, reviews like this give us motivation and help us ensure we provide high-quality care. We hope you have a great day!
Google Review
- March 22, 2021
I had a very productive and professional experience with the Durham Mercedes dealership....a supervisor in the service department Chris was very informative about my car situation and very pleasant to deal with
Response from the owner Replied: Hal Todd, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- March 22, 2021
Response from the owner Replied: Hello Jin-yong Yang, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- March 22, 2021
Response from the owner Replied: Chelle Williams, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
Google Review
- March 22, 2021
Service specialist John Hall is very knowledgeable, helpful and attentive on every visit. The atmosphere is clean and relaxing.
Response from the owner Replied: Tonya B, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- March 21, 2021
Lauren is AMAZING!! Through the whole experience she was very informative and sweet! Id definitely recommend her to ANY and EVERYONE!Thank you Lauren for helping me take home my Gigi (GLA- C250)
Response from the owner Replied: Hi Shania P.! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 20, 2021
Terrific salesman, Jacob. Really knows the details. Strong support from Scott, the manager.Made buying fun and easy!Thanks guys.
Response from the owner Replied: Robert Raynor, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- March 20, 2021
My experience was amazing working with Maryann Wrenn . She made me feel so loved and welcoming, this was also my first time buying my own car in my name . I like whenever I asked questions Maryann knew them right away. She also made sure my mother and I was always comfortable. I just want to say...
Response from the owner Replied: Life Of Kia, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- March 18, 2021
The air bag replacement first appointment was cancelled as I arrived ready to leave my car in the shop. I received emails and text notifications days before the appointment, spoke to two individuals in person and noone checked whether supplies were in stock. I had to reschedule my business meetings...
Response from the owner Replied: Irina Tcherepanova, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735 we look forward to hearing from you soon. Have a great day.
Google Review
- March 17, 2021
Response from the owner Replied: Joan Baker, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- March 17, 2021
Our sales agent Cam and his manager were great and the experience was very satisfying. Will send my peeps your way!
Mercedes-Benz of Durham Replied: Madelaine Muller, thank you so much for the positive review! We hope to see you soon!
Google Review
- March 17, 2021
I had such a great experience with Mercedes Benz of Durham that I would recommend them to everyone I know. Everyone made it so easy for me to trade in my Mercedes for a new one. Lauren Husketh was so wonderful to deliver my new Mercedes to me over 2 1/2 hours away. My new GLA 250had so many new...
Response from the owner Replied: Hi Cris Beliveau, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- March 17, 2021
My beautiful experience was with Mary Anne it was such a great experience she was so awesome all the way around and very caring which is very odd when dealing with a sales person. Im use to pushy salespeople but with her the process was smooth sailing. She understood our needs and wants and worked...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- March 17, 2021
We have been extremely pleased with the service department at MB OF Durham. Kris is the best service writer by far that we have had for any of our vehicles.
Response from the owner Replied: Sheila Murrell, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
Google Review
- March 14, 2021
Very nice experience with Jon.
Response from the owner Replied: George Mou, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.
Google Review
- March 12, 2021
Jon Choi displayed excellent customer service and made the hassle of car buying stress free. He was timely in his responses and a joy to do business with.
Response from the owner Replied: Ebony Jackson, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 12, 2021
Response from the owner Replied: Hello Joan Lewis, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- March 11, 2021
Seth is the best! Always takes good care of me!
Response from the owner Replied: Tarun Patel, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
Google Review
- March 11, 2021
Awesome kind guy I ever seen in my life ! He is Jacob and Mercedes Benz of DurhamThank youDr Patel
Response from the owner Replied: Shree Patel, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 11, 2021
Liam Davitt is wonderful, he made buying a car a fun experience!!! He was patient and thorough. Mercedes-Benz of Durham provides a customer service experience that is above all other dealers.Seth is the best!!! Hes honest and extremely helpful. The best!
Response from the owner Replied: Evelyn Kelly, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 11, 2021
Best customer service from Parts Department (Will Boone). He checked my part ordered online to make sure it was the correct one for my vehicle. Saved me time, money and lots of aggravation, as my order had the wrong part, originally. I am located in Florida and I found the best customer service from...
Response from the owner Replied: Marcoslizete, we really appreciate your positive review! We're looking forward to your next visit with us!
Google Review
- March 10, 2021
Everything was great! Jon Choi took plenty of time to show us all about the infotainment system and all the gadgets. Highly recommend him and the Mercedes-Benz dealership!
Response from the owner Replied: Rosemary Scales, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- March 09, 2021
Very friendly service.
Response from the owner Replied: Tom Scales, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 06, 2021
Seth in service has been highly professional and easy to work with!
Response from the owner Replied: Matt B, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 06, 2021
The easiest buying experience we have had buying a car. Great trade in price and a simple negotiation. Jon Choi walked us through the process and was on point moving the process along and keeping us informed along the way.
Response from the owner Replied: Shawn Dunahue, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- March 06, 2021
Seth and Kris are very helpful!
Response from the owner Replied: Sean Singhi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!
Google Review
- March 06, 2021
5 star for an excellent service. Seth was very accommodating and gave us an excellent customer service.
Response from the owner Replied: Arlene Gungon, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Google Review
- March 05, 2021
Just bought a car with Jon Choi being the sales adviser. What a fantastic experience it was. Thanks, Jon!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 05, 2021
Seth is always exceptional. He is my go to guy in the service department. When he is not available I can also count on Kris and David. The service team at Mercedes-Benz of Durham have always treated me like royalty!
Response from the owner Replied: John And Renee Wilburn, thank you for sharing your positive experience! We look forward to your next visit! Take care!
Google Review
- March 05, 2021
Kris in service is great!!
Response from the owner Replied: Hello John Mattera, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 05, 2021
Kris in service is great!
Response from the owner Replied: Stephanie Zhang, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 05, 2021
Response from the owner Replied: Hi Goutham Mandadi, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- March 05, 2021
Kris in service is great and service was fabulous. He always treats me like a Queen!!
Response from the owner Replied: Hi Janet Thompson, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- March 04, 2021
Kris is the Bomb!
Response from the owner Replied: Sherri Nared, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 04, 2021
Response from the owner Replied: Anthony Spann, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- March 04, 2021
Great experience buying our Mercedes here. MaryAnn was very helpful with getting us started with our buying experience at this location. Lucious and Sarah-Elizabeth were just amazing. Very patient and helpful crew at this location.The lounge area is relaxing and great idea to have light refreshments...
Response from the owner Replied: Integrativepmed Edeh, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 04, 2021
I have been impressed with the service I have received at Mercedes of Durham. Ive had a lot of vehicles in my life that needed to be serviced, and the service at Mercedes of Durham has been the easiest and most complete. Their techicians are top notch and know what they are doing. My service advisor...
Response from the owner Replied: Hello James Smith, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 04, 2021
On my car repair journey I went to Mercedes-Benz of Durham and was helped by David S. I usually hate going to dealerships however, David made me feel at ease. He seemed to understand what I was going through and was friendly and kind. Not only was he kind but he also was very patient,informative,...
Response from the owner Replied: Mo H, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 04, 2021
I recently brought my car in for routine service and worked with Kris, who was extremely knowledgable, friendly, and professional. He took extra time to walk me through several maintenance plan options and specials that were very reasonably priced. At no point did I feel taken advantage of,...
Response from the owner Replied: Elise Maggioncalda, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 04, 2021
We are now the proud owners of a new Mercedes SUV. Our experience at Mercedes Benz of Durham was excellent. Maryanne Wrenn did a great job of finding exactly what we wanted as it was coming to the US . And we did not get pushed into anything we did not need. She kept us informed during whole process...
Response from the owner Replied: Hello Bill Terry, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- March 03, 2021
Kris is awesome.
Response from the owner Replied: Shane Fox, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 03, 2021
Great service with a smile. Worked performed on time and at a fair price
Response from the owner Replied: Parrish Register, thank you so much for your high rating! We hope you have a great day!
Google Review
- March 03, 2021
My son-in-law was kind enough to get my car checked for me and he gave a glowing report of the service rendered.
Response from the owner Replied: Judi Gretenstein, we really appreciate your feedback! We hope to see you soon!
Google Review
- March 03, 2021
Response from the owner Replied: Hi Bang Chang! We're so happy we were able to help you out! We hope to see you soon!
Google Review
- March 03, 2021
John and Krs were great.
Response from the owner Replied: Hello James Sink, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 03, 2021
Great service department! John Hall is awesome and goes the extra mile to help allay any concerns you may have and, often offers helpful advice that he would follow as if it were his vehicle. Thanks, John!
Response from the owner Replied: Hi Aero G! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Google Review
- March 03, 2021
Great experience buying our Mercedes here. MaryAnn was very helpful with getting us started with our buying experience at this location. Lucious and Sarah-Elizabeth were just amazing. Very patient and helpful crew at this location.The lounge area is relaxing and great idea to have light refreshments...
Response from the owner Replied: Integrativepmed Edeh, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 03, 2021
Make sure to ask for Maryann Wrenn. She'll make sure that you have a really great experience, are aware of all the details about the car you are looking for, and properly follow-up with any questions you might have. So, if you're looking for a hassle-free experience, you don't need to look any further
Response from the owner Replied: Hi Gaurav Jain! We're so happy we were able to help you out! We're looking forward to your next visit with us!
Google Review
- March 03, 2021
I was working with David Spicer my service advisor at another Mercedes dealership in the Cary area. I called to schedule service for one of my Mercedes vehicles to find out he had moved to Mercedes of Durham. I immediately hung up the phone and called him at his new dealership. David has always...
Response from the owner Replied: John Robertson, we are so happy to read such a great review about Mercedes-Benz of Durham! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 03, 2021
Fantastic dealership easily the best Mercedes-Benz dealer I've personally been to. John was an excellent help highly skilled and very accommodating.
Response from the owner Replied: Peter K, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 03, 2021
Consistent outstanding service and communication provided by advisor John Hall. I drive 2.5 hours round trip to have my car serviced at Mercedes Benz of Durham, and it is well worth the time. I highly recommend this dealership and service department.
Response from the owner Replied: Justin Howerter, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- March 03, 2021
Kris was a fantastic service advisor. I feel listened to and well taken care of when I talk to Kris. Strongly recommend this dealership for sales and service.
Response from the owner Replied: Glenn Rupert, we are so happy to read such a great review about Mercedes-Benz of Durham! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 03, 2021
Fantastic experience buying a Mercedes here. Jacob Downer knew his cars inside and out and was a pleasure to deal with. He even got a car out of the actual showroom for us on a rainy day so my wife could test drive it. Dont hesitate, these guys are not pushy and they make it all super easy.
Response from the owner Replied: Hi Alex A! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 03, 2021
We are now the proud owners of a new Mercedes SUV. Our experience at Mercedes Benz of Durham was excellent. Maryanne Wrenn did a great job of finding exactly what we wanted as it was coming to the US . And we did not get pushed into anything we did not need. She kept us informed during whole process...
Response from the owner Replied: Hello Bill Terry, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- March 03, 2021
David S was incredible in helping me out through the whole process. He answered all of my questions and kept me updated throughout the time my E400 was in for service. Transparency is important when having your car service, and I appreciated him walking me through each step. Highly recommend
Response from the owner Replied: Mike Ference, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 03, 2021
Without a doubt the best dealership I've ever dealt with. From the sales team (Brett Weaver) and GM Josh Vaughn - it just doesn't get any better. Kris in the service Department always makes sure my wife and I are taken care of. Hendrick Dealerships go above and beyond for their clients, thanks Again...
Response from the owner Replied: Josh E, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- March 03, 2021
I recently brought my car in for routine service and worked with Kris, who was extremely knowledgable, friendly, and professional. He took extra time to walk me through several maintenance plan options and specials that were very reasonably priced. At no point did I feel taken advantage of,...
Response from the owner Replied: Elise Maggioncalda, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 03, 2021
Had an awesome experience at this dealership! The interactions I had with all of the employees have been nothing but 5 stars, especially Kris Kauserud from the service department. He was the main reason for this pleasant experience because he was not only very knowledgeable, but really went above...
Response from the owner Replied: Ayub Ali, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Google Review
- March 03, 2021
Kris has always helped me and he is extremely informative and insightful. He keeps me informed on needed service for my '07 CLK and he let me know things that I should consider in the future.I own other luxury vehicles brands but I will always own a Mercedes due to your service department and Kris.
Response from the owner Replied: Calvin Brooks, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 03, 2021
Jon was absolutely amazing! He and all of the staff here were so patient with me while I contemplated on a purchase. You can tell they really care about the customer and not just the sale. I highly recommend!
Response from the owner Replied: Hi Gilneisha Champ, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 03, 2021
I truly enjoyed my experience at Mercedes-Benz of Durham. The staff was very knowledgeable and professional. Kudos to Product Specialist Jon Choi, who helped make the purchase of my vehicle a very smooth and enjoyable process. Thank you Jon and team.I highly recommend purchasing from this dealership!
Response from the owner Replied: Casey D., we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 03, 2021
Whenever you need a service go in and ask for David, he's knowledgeable, patient and friendly. When I needed help he informed me of the various packages available in order to get me the best deals. Thanks!
Response from the owner Replied: Dame Gee, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 03, 2021
John Hall has changed my mind about dealership maintenance and repair. He always goes the extra mile and intercedes on my behalf with the warranty company. He even picked up a needed repair of a fuel gasket that I had not even picked up! Having a loaner car makes the wait for repair painless. ...
Response from the owner Replied: Hi Susan Evans, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 03, 2021
I hate to shop for a new car!!! That said, I must tell you I had a Great Experience in the purchase of my new Mercedes from Jon at Hendrick Mercedes in Durham. I contacted him online, he replied to me and answered all my questions without even meeting me. We negotiated the "DEAL" online to my...
Response from the owner Replied: Joe Daughtery, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 03, 2021
David S. Is my hero thanks for the transparency with repairs. Although I didn't have need at this time with my VW when I need my ML 350 repairs I will be coming to see you. Very helpful information provided. Thank you David S.
Response from the owner Replied: Kingdom Living, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- March 03, 2021
We purchased a new GLE 450. The sales process was smooth and outstanding! One of the main reasons was the professionalism and enthusiasm of Lauren Husketh, the Product Specialist. She went above and beyond in her friendliness and thorough description of all the features of the new GLE 450. Lots of...
Response from the owner Replied: Lindsay Blanton, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 03, 2021
I had reached out to 5 dIfferent dealerships and ended up purchasing from Durham and Maryann Wren. So helpful and available. My experience was nothing short of magical for my first Mercedes purchase.
Response from the owner Replied: Gina Baucom, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 03, 2021