Google Review
- May 21, 2020
Technician Jose B took my E350 into service almost immediately after I arrived and was fast and efficient. Also very thorough answering my questions!
Cars.com Review
- May 20, 2020
It?s total First Class from the moment I drop my car off , to communicating with my service specialist John, to the service performed on my car . Thank you- car to the
Mercedes-Benz of Durham Replied: Yolanda Davis, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Until the next time we meet, take care!
Google Review
- May 19, 2020
I'm grateful for the fantastic service delivered by MB of Durham. Kim Fredlund, our service advisor, is a stand out home run of service experience. Her professionalism, communication and follow through are top notch and unrivaled. Having lived in 3 states with cars serviced in many dealerships, Kim...
Response from the owner Replied: Hi Dy Oh'Ar! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
Cars.com Review
- May 19, 2020
From start to finish all good at Hendrick. Just took 3 years for part to arrive.
Mercedes-Benz of Durham Replied: Donna Rainey, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Google Review
- May 19, 2020
Response from the owner Replied: Jefferey Frazier, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 19, 2020
Seth provides excellent Customer Service at this location. When I mean he's the best, he really is. Even when I come with the intention to wait a few hours, he sets me up for a loaner to get me going. He provides me with info on what to expect in upcoming visits. He is exceptional!
Response from the owner Replied: Pattyo O, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- May 19, 2020
Response from the owner Replied: Jay Cantor, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 19, 2020
Response from the owner Replied: Wael Feloboss, thank you for the high star rating! If you're ever in need of more help, please let us know!
Google Review
- May 19, 2020
My experience was very pleasant, no pressure at all, everyone was great to work with . My salesman Jim Farina was very easy going..I really like that about him..
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Cars.com Review
- May 19, 2020
Very good customer service I use this dealer every time to trade in my old car to a new one every year
Mercedes-Benz of Durham Replied: Wael Feloboss, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. If you have any further questions, please don't hesitate to reach out!
Yelp Review
- May 19, 2020
I'm grateful for the fantastic service delivered by MB of Durham. Kim Fredlund, our service advisor, is a stand out home run of service experience. Her professionalism, communication and follow through are top notch and unrivaled. Having lived in 3 states with cars serviced in many dealerships, Kim...
Cars.com Review
- May 19, 2020
Great experience at MB Hendrick Southpoint! Service is top notch quality and throughout the store they always welcome you.
Mercedes-Benz of Durham Replied: Guillermo Ballon, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response!
Google Review
- May 18, 2020
Response from the owner Replied: Nelson Tabares, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon.
Google Review
- May 16, 2020
One year after buying my car and my salesman is still going above and beyond. Brett Weaver has been so flexible and helpful over the past year. I have questions about the car every once in a while and he's always there. Kim is my service advisor, and I can't say enough nice things about her. Kim...
Response from the owner Replied: Hi Trevor Marshall! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 16, 2020
From the first step, Brett Weaver and team have been exceptional. Ive worked in the customer service industry for over 7 years and this is by far the best Ive experienced. They have gone out of their way on several occasions, before and after purchase, to ensure I have everything I need and every...
Response from the owner Replied: Seth Tarter, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 15, 2020
Kim Fredlund did a fantastic job coordinating my service. She set up a loaner for me, my service time was what I wanted and the cost was what I was quoted. I definitely will be back. It was worth the drive from Apex!
Response from the owner Replied: Trina Worden, thanks for your praise about our team. We will pass along the kind comments! Have a great day.
Cars.com Review
- May 14, 2020
Cheerful , helpful , friendly , no problems , responded quickly to a question by text the following day
Mercedes-Benz of Durham Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Cars.com Review
- May 13, 2020
Great Customer Service!! We are riding down the street feeling great...
Mercedes-Benz of Durham Replied: Margaret Mangum, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 11, 2020
The service department at Mercedes Benz of Durham makes special efforts to accommodate the needs of each individual customer from beginning to end. They also take pride in offering the best advice and quality of service pertaining to your vehicle. I recommend this service department.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you for leaving us this response. Have a great day!
Cars.com Review
- May 11, 2020
Fantastic Professional Staff. John is the best in the business!
Mercedes-Benz of Durham Replied: Cowan Griffin, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 09, 2020
Response from the owner Replied: Mazen Al-qadi, thank you for your high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 09, 2020
I had a very good experience with Mercedes Benz if Durham. My salesperson Maryann Wrenn was awesome from beginning to the end of the car buying process.
Response from the owner Replied: Eugenia Jones, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 09, 2020
Im 20 and wanted my first car to be a Mercedes Benz. I thought I wasnt going to be able to get it but Maryann and the team there helped me a lot and I was able to get the car the next day!! Great service and will be coming back when Im getting another one in a few years
Response from the owner Replied: Hello Zaveon Webster, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 08, 2020
Previously, I had a less-than-stellar experience at another local MB dealership, so I took my car here when I needed service again. MB Durham was phenomenal and truly provided a luxury service experience. As my service advisor, John Hall was well-informed, helpful, and communicative throughout the...
Response from the owner Replied: Hi Jon Mcbride, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 08, 2020
I have owned many cars over time, and they just offer a great experience all around
Mercedes-Benz of Durham Replied: Hi Paul Boyer, thank you so much for your positive comments about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- May 07, 2020
100% satisfied with the purchase of my first Mercedes. Lucius Taylor was the salesman who helped me feel very comfortable from the moment I entered the showroom. He listened attentively and was very patient with helping me make a selection. Highly recommend Mercedes-Benz of Durham!
Response from the owner Replied: Clayborne Brooks, we're glad you had such a wonderful experience with us! Thank you for leaving us this response!
Yelp Review
- May 05, 2020
I worked with Maryann and Brett on purchasing my vehicle. This was by far the best and easiest experience I have ever had when purchasing a new vehicle. It was such a smooth process and both were so kind and experts on Mercedes. I highly recommend!
Google Review
- May 04, 2020
Response from the owner Replied: Adele Mclean, your wonderful feedback and rating mean a lot to us. Thank you and have a great day!
Cars.com Review
- May 04, 2020
Working with Chris in service is the best. Helpful and knowledgeable
Mercedes-Benz of Durham Replied: Theodore Almay, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 04, 2020
Response from the owner Replied: P Shaw4, your wonderful feedback and rating mean a lot to us. Thank you and have a great day!
Google Review
- May 01, 2020
Kim is such a pleasure to work with. She takes them time to explain in detail the work needed and offered a program to help me budget for those repairs.
Response from the owner Replied: Hi Sue Phillips, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 01, 2020
Response from the owner Replied: Gerrell Bridges, thank you so much for the positive review! We can't wait to see you again, have a great day.
Google Review
- April 28, 2020
Response from the owner Replied: Doug Sharpe, your satisfaction is our top priority. Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- April 28, 2020
Response from the owner Replied: Tim Sherry, your satisfaction is our top priority. Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- April 23, 2020
BE CAREFUL, check the car really good before purchasing it. Customer service ZERO.
Response from the owner Replied: We appreciate you bringing this experience to our attention. If you are willing, please contact us at (919) 794-7077 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- April 23, 2020
Had a great dealer in Jacob Downer. Great experience with extremely friendly people. They helped me through my first car buying experience with ease and always answered my endless questions. Would highly recommend them to anyone looking for a car!
Response from the owner Replied: Adam Godfrey, we are very happy we could provide you with a positive experience! Thank you for the great review!
Cars.com Review
- April 23, 2020
I feel a B service would?ve earned me an complimentary inspection for new sticker and wasn?t given a detail of what future repairs may be needed My last visit gave a print out of suggestions
Mercedes-Benz of Durham Replied: Wilbert Banks Jr, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Cameron Johnson at 919-354-7798, we look forward to hearing from you soon.
Cars.com Review
- April 20, 2020
I received courteous pleasant quality service. Kris is super at his job. He ?listens?. And I?m from out of area. I may come visit here when I want to buy another car
Mercedes-Benz of Durham Replied: Chester Carr, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Google Review
- April 20, 2020
Very efficient from start to finish. They were all careful of our current social distancing. My car was returned to me in better shape than I had arrived.
Response from the owner Replied: Dave Porter, your wonderful feedback and rating mean a lot to us. Thank you so much and have a wonderful day!
Google Review
- April 20, 2020
Response from the owner Replied: Donte Farrish, thank you for the high star rating! Have a wonderful day!
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Google Review
- April 14, 2020
Response from the owner Replied: Ian Cloudsdale, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- April 14, 2020
Shannon and Doug in the parts department are consummate professionals. They go above and beyond to take care of their customers and always going out of their way to meet our needs.
Response from the owner Replied: A Better Wrench, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- April 13, 2020
Working with Maryann was very easy. She got us the car that we wanted at the price that we wanted to pay. Was very fair on the trade in value. No complaints.
Response from the owner Replied: Hi Ron Price! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 13, 2020
I have leased from Mercedes-Benz for more than 15 years now. My recent lease from Mercedes-Benz of Durham hands down the best customer service. Maryann Wrenn made this experience very easy and and painless. She found the car I wanted without me having to compromise on color and features. She shared...
Response from the owner Replied: Hello Carmela Greer Tomlinson, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- April 13, 2020
Needed my battery replaced. My advisor was out, but she scheduled it and made sure I received top notch service with her colleague... Kim and Seth are great!
Mercedes-Benz of Durham Replied: Charlotte Holmes, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 10, 2020
Response from the owner Replied: Mickey, thank you for taking the time to let us know how we did. Have a great day!
Cars.com Review
- April 10, 2020
If you're looking for the right car answer, find James Farina and you'll get the right answer. Cheers
Mercedes-Benz of Durham Replied: Kevin Mccarthy, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 09, 2020
Lucius Taylor was very knowledgeable and made the entire experience very simple and easy.
Response from the owner Replied: Matthew Johns, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 09, 2020
I already owned a Mercedes-Benz. When my wife was looking to get a new vehicle, we looked at several brands. We worked with Lucius Taylor on various vehicle options. Lucius was outstanding and very very responsive to all our needs. I will be looking at new vehicle myself later this year and plan...
Response from the owner Replied: Austin Batse, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope to see you soon!
Google Review
- April 02, 2020
Had a great experience here. The salesman Cam was extremely helpful and ensured I fully understood the car and its various systems before leaving the lot. I would definitely if your in the market for a new car!
Response from the owner Replied: Hi Mike Scott, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 02, 2020
Purchased a car from Mercedes Benz of Durham 4 years ago, which was my first experience with this dealership. Since then. the Service Department has done an exceptional job servicing and maintaining my car. They go above and beyond to accommodate my needs, and John Hall, my service advisor, could...
Response from the owner Replied: S D, we are glad we could help! Until the next time we meet, take care!
Google Review
- March 30, 2020
Worked with Maryann in sales. She will get the job done. Very professional. I love Mercedes
Response from the owner Replied: Guaranteed Apartment Approval, we are glad we could help! Thank you for the great review!
Google Review
- March 30, 2020
Thank you for the outstanding customer service and professionalism! All team members were helpful, however our sales associate, Maryann, was exceptionally impressive. She was knowledgeable, friendly and a joy to work with! If you are shopping for a new vehicle, I would absolutely recommend visiting...
Response from the owner Replied: Gabriela Magallanes, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 30, 2020
Brett and the entire Mercedes Benz of Durham team have been a pleasure to work with! The buying experience was unlike any other dealership Ive been to. There was no pressure, they show you all different models within your price range and want to make sure youre selecting the right vehicle. Cant say...
Response from the owner Replied: Anderson Mcnaull, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Cars.com Review
- March 20, 2020
Great service could improve on initial approach to clients with greeting when you arrive prior to opening hour while setting up vs being ignored or simply saying "I will be with you in a moment ". Otherwise, all other areas went smoothly.
Mercedes-Benz of Durham Replied: AC Donaldson, I apologize for your experience. I will make sure to speak to the team in regards to this. Please let us know if there is anything we can do for you. Have a great day.
Google Review
- March 19, 2020
Thank you so much Maryann, for your outstanding customer service and going above and beyond; I greatly appreciate all your hard work! You are a 7 but I am limited at 5...
Google Review
- March 18, 2020
I brought my 2015 CLA 250 in for service, and worked with John Hall. He went above and beyond to insure that my mbrace was working correctly. This is the second time I worked with John. Employees are the face of an organization, and businesses are only as good as the people they employ. John...
Cars.com Review
- March 12, 2020
Everything is always great ! I never have any issues !
Mercedes-Benz of Durham Replied: Danielle Henson, we're glad to hear you enjoyed your visit. Thank you so much again for your feedback! We hope you have a great day!
Google Review
- March 11, 2020
As a past employee. I would never recommend this store and its sick culture . It seems as thou Hendrick Automotive is okay with this? . The general manager has fired ,lost ,the best employees the store has ever had.Over 15 managers ,over 50 sales people. Current sales team tenure only months. Why?...
Google Review
- March 11, 2020
Jim Farina is a great salesman/customer care member. Although I couldn't find the exact model/year of what I wanted within the Hendrick family of dealerships, Jim was very helpful in letting me test drive other model years' of the vehicle and answering all my questions. I'm very pleased with my...
Response from the owner Replied: Hi Rebecca Clausen, thank you so much for your positive comments about Mercedes-Benz of Durham! Rebecca Clausen, thanks for taking the time to leave a review.
Google Review
- March 09, 2020
I have been coming for a year now to Hendricks Mercedes of Durham for service work, and it has been amazing. Great service, great people, very honest, and they by far exceed my expectations! Thanks John Hall!So now, I am ready to buy a new Mercedes, and Maryann Wrenn has been helping me. She is a...
Response from the owner Replied: Adam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you so much for your feedback! We hope you have a great day!
Google Review
- March 05, 2020
Very professional staff. They go out of their way to make you feel comfortable. Very knowledgeable of the cars they sell. *Highly recommend
Response from the owner Replied: Barry Hairston, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 04, 2020
Love the staff!!
Response from the owner Replied: Laurie Mckeith, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 02, 2020
Response from the owner Replied: Lacy E. Tinnen, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!
Google Review
- February 27, 2020
I am extremely pleased with John Hall as my service advisor. He consistently performs at an exceptional level. I travel 500 miles to have my service done at Mercedes-Benz of Durham because of the outstanding performance at this location. The service manager, Matt Logan is highly knowledgeable and...
Response from the owner Replied: John E. Therkelsen, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 27, 2020
John Hall in the service department is always kind, professional, and courteous! I would not take my car anywhere but Mercedes of Durham for my service needs. I also purchased my vehicle from them and my next Mercedes will be from there also! All around a great dealership!
Response from the owner Replied: Richard Dove, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
Google Review
- February 26, 2020
John Hall is the best to work with! Its alway a pleasure to bring my car in to be service. Thank you for have the best staff!
Response from the owner Replied: Lauren Mills, thank you for sharing your positive experience! Thank you again for the great review!
Google Review
- February 26, 2020
Maryann is a delight! Professional, knowledgeable, and so personable. There's no doubt she has your best interests at heart, and you can't help but feel like family.
Response from the owner Replied: Hello Lori Corrody, thank you; we appreciate your feedback! Until the next time we meet, take care!
Google Review
- February 25, 2020
Good selection of cars and staff
Response from the owner Replied: Hello Sanket Desai, thank you; we appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- February 25, 2020
Great job Maryann Wrenn for providing an excellent experience for my new vehicle purchase. I would highly recommend her and MB of Durham.
Response from the owner Replied: Mike Brabham, we are so happy to read such a great review about Mercedes-Benz of Durham and Maryann! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 24, 2020
Response from the owner Replied: Dianne Glover, thank you so much for the feedback! We hope you have a great day!
Google Review
- February 24, 2020
Response from the owner Replied: Sam Jones, we really appreciate your positive review! Have a great day!
Google Review
- February 24, 2020
Friendly people in nice atmosphere
Response from the owner Replied: Hello Renee Allen, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 23, 2020
Very professional staff. They go out of their way to make you feel comfortable. Very knowledgeable of the cars they sell. *Highly recommend
Response from the owner Replied: Barry Hairston, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 21, 2020
Very professional staff. They go out of their way to make you feel comfortable. Very knowledgeable of the cars they sell. *Highly recommend
Response from the owner Replied: Barry Hairston, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 19, 2020
My experience was the best I have had when shopping for vehicles. Maryann made me feel comfortable and was personable. Car shopping can be stressful, but she put me at ease and answered all of my questions and more. Thank you Maryann for your knowledge, detail, and kindness!
Response from the owner Replied: Amy Banfer, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- February 19, 2020
Awesome staff and facility ! I enjoy my mercedes. Looking to purchase my third car in the future.
Mercedes-Benz of Durham Replied: Hi Brenda Logan, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Google Review
- February 18, 2020
John in the service department always pleasant, professional and knowledgeable. He keeps me informed while my car is serviced and ensures that I get what I need. Thank you for your excellent service!
Response from the owner Replied: Hi Mary Carmella Harris-flounoy, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
Cars.com Review
- February 18, 2020
Poor repair service. Too long to diagnose the problem with my vehicle.
Mercedes-Benz of Durham Replied: Donald Rose, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735. I look forward to hearing from you soon. Have a great day.
Cars.com Review
- February 18, 2020
Just a simple recall. All went as expected. I was provided a loaner which worked out very well.
Mercedes-Benz of Durham Replied: Joanne Costa, we are so happy to read such a great review about Mercedes-Benz of Durham! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Cars.com Review
- February 18, 2020
High quality service and support. Amenities don't quite measure up to my BMW dealer.
Mercedes-Benz of Durham Replied: We appreciate your review about your recent experience with us! Have a great day.
Google Review
- February 17, 2020
Response from the owner Replied: Hello Anthony Bizzell, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Google Review
- February 16, 2020
Had an exceptional experience purchasing a car from James Farina. He went over and beyond, long after the sale, to make sure we were completely satisfied. Will definitely use him again when in the market for another Mercedes.
Response from the owner Replied: Jim Hepner, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- February 14, 2020
Response from the owner Replied: Qianben Wang, we really appreciate your positive review! Thank you again for leaving us this response!
Google Review
- February 14, 2020
Maryanne worked with me and did an excellent job of helping to negotiate the right price for the car I desired. She was pleasant, accommodating, and personable throughout my entire experience.
Response from the owner Replied: Ray Watkins, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- February 14, 2020
Our experience was wonderful from the moment we walked through the door. Maryann was very personable, knowledgeable, & detailed. She helped us find a vehicle that fit our needs which allowed us to feel more comfortable making our purchase. We drove away without any questions and had a great experience!
Response from the owner Replied: Kelli Tart, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 14, 2020
We worked with Maryann and she was great to work with. She knew the products and assisted us in finding the car that was perfect for us. Once we purchased she was very helpful in getting us trained on all the new features of our new car. This is the second vehicle we purchased from MB of Durham...
Response from the owner Replied: Kenneth Meashey, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 13, 2020
Response from the owner Replied: Kate Sperry, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- February 12, 2020
Great dealership to buy car from! Brett Weaver was salesman who I worked on customizing GLS 2020 and kept me updated throughout whole process. He is very knowledgeable person and is very well aware of what he is selling from mechanical standpoint to electronic features. The dealership not only met...
Response from the owner Replied: Gasan Gasanov, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 11, 2020
Response from the owner Replied: Brian Riggsbee, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- February 10, 2020
I work out here in Durham from out of state and needed work on my CLA250. They not only worked me in to there crowded schedule, but went the extra mile to repair my car AND cleaned it inside and out. Thanks to John Hall and everyone there.
Response from the owner Replied: Craig Reed, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- February 10, 2020
Seth in the service dept was excellent. Called the day before and was quickly accommodated the next day, will certainly return for my next service.
Response from the owner Replied: Sharon Slaughter, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- February 10, 2020
The entire service/maintenance team are superb! 1st Class all the way ... ea & every time!
Response from the owner Replied: Nathan Chine, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 08, 2020
Have purchases two vehicles and had plenty of services done through them.Im not someone who writes bad reviews but I done trying to keep up my relationship with this dealer.Main issues:1. They charge for services they do not perform. Last service my rear windshields wiper was not changed, key fob...
Response from the owner Replied: Dogabilty Dog Training, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. Mr. Cameron Johnson, Service Manager, will be reaching out to you shortly. If you have any further questions please reach out to Noor Nasser at 919-354-7735.
Cars.com Review
- February 06, 2020
We were on our way to Florida from Delaware when our check engine light came on. We called the Raleigh MB dealership and being a Saturday they said they wouldn?t be able to help us until Monday. They suggested calling the Durham dealership. We did and they couldn?t have been more helpful and...
Mercedes-Benz of Durham Replied: Alice Klein, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 04, 2020
I bought my Mercedes from Hendrick Mercedes-Benz Durham Southpoint. My experience was excellent and one of the reasons that I chose Mercedes-Benz Durham is the customer service. The product specialist Ms. Maryann Wrenn was also one of the most important reasons that I chose Mercedes-Benz of Durham....
Response from the owner Replied: Ersan Altun, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 01, 2020
Kris took me right in without an appointment to service my Mercedes in an emergency. I just started a new job and he made sure the shuttle took to work and I arrived early. I was in a crisis and his calming demeanor made me feel at ease. The shuttle driver was excellent and a positive professional...
Response from the owner Replied: Gregory Cathcart, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 01, 2020
Excellent service. Awesome , warm welcoming experience with James.(jim) He was very concerned and gave an excellent customer service. He is an asset to the company. Thank you so much James and Scott for your concern at every step.
Response from the owner Replied: Hello Gurjeet Ahluwalia, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to leave us this information about your recent visit. Take care!
Cars.com Review
- January 31, 2020
Buying the car with Brett was such an easy and quick experience. It was a true luxury experience where I felt valued and not just a number. I was never pressured. I?ve since come in for service and the technician explained everything in great detail and ended up coming in under the proposed spend.
Mercedes-Benz of Durham Replied: Trevor Marshall, we really appreciate your feedback! Have a wonderful day!
Google Review
- January 31, 2020
I have owned a few Mercedes in my lifetime. Always choosing to service your vehicle at the dealer is not always the less expensive option. So when I hit a pothole and needed to fix a massive bent on the rim I took my 2018 CLA to a Local wheel repair place. They took the wheel down and showed me...
Response from the owner Replied: Manny Veloza, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 30, 2020
Great customer service
Response from the owner Replied: Rainer Davis, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 30, 2020
They seem to be fair. I have no complaints.
Response from the owner Replied: John Davis, thank you for the high star rating! We're looking forward to your next visit with us!
Google Review
- January 29, 2020
Excellent service from Service Advisor John Hall: he is patient, organized, and highly customer oriented. His communication is timely and clear; I am extremely pleased with my experience. This is consistent with the high standards that Mercedes Benz requires.
Response from the owner Replied: Syed Albukhary, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- January 29, 2020
John Hall is an outstanding member of the Mercedes Benz of Durham service team. His commitment to great customer service is to be commended. He always ensures that we receive top notch service. John is second to none and always goes above and beyond. Thanks John for all that you do!
Mercedes-Benz of Durham Replied: Saundra H, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 28, 2020
Response from the owner Replied: Taka Chubachi, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 28, 2020
Great customer service. First time here. Jack was great to work with. Made sure everything was taken care of. Great job by the Service Dept. Matt was very great. made sure that the job was done in a timely manner and back to me as promised. Excellent Customer Service all around. Hard to find...
Response from the owner Replied: Joyce Logan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- January 27, 2020
Friendly and helpful. Nice to have a loaner car to facilitate my schedule.
Mercedes-Benz of Durham Replied: Frederick Carpenter, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- January 27, 2020
The experience was what I expected. Nothing over and above but nothing below either. The dealership waiting area is rather bumble for the MB brand and need some upgrading and updating but other than that there is nothing negative. The service manager went over and beyond to rectify a small issue...
Mercedes-Benz of Durham Replied: Hello Adil Qubein, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything we can do for you. Have a great day.
Google Review
- January 26, 2020
I can't say enough good things about this dealership and the Hendrick group in general. This is only my third major automotive purchase, and my first from the Hendrick group. Everyone was so friendly and helpful, and not only did they offer me a beautiful car for an amazing deal, but there was no...
Response from the owner Replied: Hi Victoria M, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- January 24, 2020
Response from the owner Replied: Jimmy Arvie, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- January 24, 2020
Excellent customer care Provided convenient plan and car was cleaned
Mercedes-Benz of Durham Replied: Miriam Feliu, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 23, 2020
The service for my car was beyond my expectations. Great job!
Response from the owner Replied: Brett Carter, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- January 23, 2020
Typical large dealer feeling. You walk in, everyone is busy, takes time for anyone to recognize you are there and in need of help, then you wait and wait, and finally someone helps you.
Response from the owner Replied: F. R., At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735. I look forward to hearing from you soon. - Noor Nasser
Cars.com Review
- January 23, 2020
On a Saturday afternoon i found out i needed a steering wheel module replaced on one of my cars , called up the dealership and spoke with Kim about setting up an appointment to get the car diagnosed and repaired. She did not hesitate to help me with my vehicle, always very friendly and communicative...
Mercedes-Benz of Durham Replied: Andres Jimenez, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 22, 2020
John Hall always goes over and beyond! Always extremely pleasant and knowledgeable and I am a customer 4ever!
Mercedes-Benz of Durham Replied: Bruce Graves, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- January 22, 2020
Always have great service here!!
Response from the owner Replied: Shondria Wilson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Cars.com Review
- January 22, 2020
Went in to get an inspection and they got it done in record time and even vacuumed my car! I love my service team at Southpoint MB
Mercedes-Benz of Durham Replied: Susan Evans, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- January 22, 2020
Great customer service and my service rep was concerned and answered the questions that I had. Great communications were made updating me as necessary.
Response from the owner Replied: Ophelia Livingston, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 22, 2020
Response from the owner Replied: Molly Steel, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 22, 2020
Response from the owner Replied: Derrick Hester, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 22, 2020
Response from the owner Replied: Hello Yangjian Chen, we appreciate you taking the time to leave us this feedback. Thank you so much again for your feedback! We hope you have a great day!
Google Review
- January 22, 2020
Response from the owner Replied: Guy Solie, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- January 22, 2020
The best experience I have ever had at a service center. The team is professional, thorough, and provide service at a fair price. They were able to diagnose a problem that had gone unsolved for months prior. I now know I have a trusted team to keep my old Benz running. Thank you!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- January 21, 2020
Great venue ... love the driver experience and the static exhibits ... works both for screaming and quiet moments of awe
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser at 919-354-7735 at your earliest convenience.
Google Review
- January 20, 2020
Response from the owner Replied: Cynthia Davis, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 18, 2020
Thank you so much to the team at Mercedes-Benz of Durham. Everyone was so helpful and professional. The entire Mercedes-Benz of Durham team including Lucius, Sarah, and Scott were amazing from start to finish. I bought a 2011 Toyota Corolla and still got the treatment as if I was buying a brand new...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- January 18, 2020
Thank you so much to the team at Mercedes-Benz of Durham. Everyone was so helpful and professional. The entire Mercedes-Benz of Durham team including Lucius, Sarah, and Scott were amazing from start to finish. I bought a 2011 Toyota Corolla and still got the treatment as if I was buying a brand new...
Mercedes-Benz of Durham Replied: We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 17, 2020
John Hall and the service team at Mercedes Benz of Durham are top notch. I will only do business with them as they ensure that I am cared for as a customer. Highly recommended!
Response from the owner Replied: Hi Naquan Banks, thank you so much for your positive comments about Mercedes-Benz of Durham! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 16, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 16, 2020
Great experience. Exceeded all expectations
Response from the owner Replied: Stephen Lawler, we're glad to hear you enjoyed your visit. We hope you have a great day!
Google Review
- January 16, 2020
Response from the owner Replied: Grace Couchman, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- January 16, 2020
This MB Dealership is outstanding and Kim Fredlund is the best there is as a Service Manager. I've owned several MB vehicles and regardless of the issue, they've always found a solution.
Response from the owner Replied: Ed Trice, it's experiences like yours that really keep us motivated! Ed Trice, thanks for taking the time to leave a review.
Google Review
- January 15, 2020
Response from the owner Replied: Jessica Millstein, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you have any further questions, please don't hesitate to reach out!
Google Review
- January 14, 2020
Response from the owner Replied: Hi Jessica Shaw, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- January 13, 2020
Great customer service, treat you like youre their #1 customer. Fast, efficient service. Quality of service was excellent.
Response from the owner Replied: Michele Galbreath, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 10, 2020
Exceedingly professional and responsive environment. Maryann was intensely knowledgeable about all of the Mecedes Benz series and patiently shared her expertise. She immediately found what we desired and made us feel confident in our purchase. She also made our car shopping experience satisfying and...
Response from the owner Replied: Elaina Terry, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 07, 2020
After going in to see the cars and trying to make a deal to get out of my current lease but not being able to come to a agreeable price I left but content. I would return when current lease was up. However I get called back and led to believe that they might be able to make the deal if I come back...
Response from the owner Replied: Kurt Cleveland, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. Scott Ragland, Sales Manager, will be reaching out to you to discuss this matter further. Have a great day.
Google Review
- January 06, 2020
Response from the owner Replied: Erin Zaske, thank you so much for the positive review! We hope you have a great day!
Google Review
- January 04, 2020
I went into Mercedes on December 31, 2019 and purchased my first Mercedes. The staff was polite and courteous. They will be delivering my car to my home today at 5:30pm!
Response from the owner Replied: Andrew Moore, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- January 02, 2020
After going in to see the cars and trying to make a deal to get out of my current lease but not being able to come to a agreeable price I left but content. I would return when current lease was up. However I get called back and led to believe that they might be able to make the deal if I come back...
Google Review
- January 02, 2020
I went into Mercedes on December 31, 2019 and purchased my first Mercedes. The staff was polite and courteous. They will be delivering my car to my home today at 5:30pm!
Response from the owner Replied: Andrew Moore, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- January 02, 2020
After going in to see the cars and trying to make a deal to get out of my current lease but not being able to come to a agreeable price I left but content. I would return when current lease was up. However I get called back and led to believe that they might be able to make the deal if I come back...
Mercedes-Benz of Durham Replied: Kurt Cleveland, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. Scott Ragland, Sales Manager, will be reaching out to you to discuss this matter further. Have a great day.
Google Review
- December 31, 2019
Response from the owner Replied: Tico Williams, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Google Review
- December 31, 2019
Amazing customer service when purchasing our car here!!
Response from the owner Replied: Thomas Clendenin, thank you for sharing your positive experience! We hope to see you soon!
Google Review
- December 31, 2019
Extremely professional and welcoming environment. Maryann was brilliant and truly showed her expertise. She made us feel confident in our purchase, and made our car shopping experience extremely pleasant and smooth. Moose was efficent and well detailed with all the financial paperwork.We definitely...
Response from the owner Replied: Alex Perez, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 31, 2019
We have always had 5 star treatment when purchasing with Mercedes-Benz of Durham! This is our third vehicle purchase with them, and honestly we wouldnt go anywhere else. Thank you for top shelf customer service!
Response from the owner Replied: Amanda Caldwell, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 30, 2019
Response from the owner Replied: M Skino, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
Google Review
- December 30, 2019
Maryann is amazing,
Response from the owner Replied: Hi Wilkins Perez, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- December 30, 2019
Bought 2nd car, same excellent service,highly recommend
Response from the owner Replied: Mike Liu, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 30, 2019
Great customer service, great staff at the service center!
Response from the owner Replied: Sam King, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- December 23, 2019
Response from the owner Replied: Hello Thomas Gordy, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 21, 2019
Terrible service. No one even bothers to call you to let you know the status. Manager doesnt bother to call back.Worst part is they charge you for loaner car fuel even though I refilled. Never can diagnose any problem and the same issue keeps happening.Wish I had never bought a Mercedes.
Response from the owner Replied: Selva Mohan, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon. Have a great day!
Google Review
- December 21, 2019
I took the car in for a B service and waited for it. Kris and his team made my experience an excellent one from start to finish. Everything that needed to be done was clearly explained and expedited within the time that was initially given.My wait was comfortable - everyone welcoming and attentive....
Response from the owner Replied: Natalie Givans, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- December 20, 2019
Response from the owner Replied: Shaniqua Seth, thank you so much for your high rating! Until the next time we meet, take care!
Google Review
- December 20, 2019
Kris " K." is the greatest!!! I told him that I always hate it when I have to come and see him at the dealership for some issue or problem BUT!!!! I also reminded him that however he always seems to be able to make me feel so thankful that he was the one I had to come see so I can't help but like...
Response from the owner Replied: John Pegram, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- December 20, 2019
Phenomenal experience with all levels of the staff at Mercedes-Benz of Durham. They were honest, prompt and extremely fair with my deal. I will be a return customer for years to come. I worked with Camden and Scott. Ask for them and they will certainly take care of you!
Response from the owner Replied: David Howard, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 20, 2019
Great Experience! Thanks for your help.
Response from the owner Replied: Owen Gwyn, we really appreciate your positive review! If you're ever in need of more help, please let us know!
Google Review
- December 20, 2019
Make sure you look for Lin when getting a new car. She was great and really supportive.
Response from the owner Replied: Victor Alves, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 20, 2019
Best dealership that I have ever had the pleasure to be engaged with. Service is amazing, prices are great, sold me to stay a Mercedes buyer. Thank you
Response from the owner Replied: Kim Pandick, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- December 19, 2019
Kris " K." is the greatest!!! I told him that I always hate it when I have to come and see him at the dealership for some issue or problem BUT!!!! I also reminded him that however he always seems to be able to make me feel so thankful that he was the one I had to come see so I can't help but like...
Response from the owner Replied: John Pegram, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- December 18, 2019
Bottom line up front great customer service from Micah the sales representative and Scott the manager at the Durham Mercedes-Benz, dealership. My only take away was my initial interaction or non interaction upon my arrival. I was there for 40 minutes before the receptionist, Marlena, could get...
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser at 919-354-7735 at your earliest convenience. Have a great day!
Google Review
- December 18, 2019
Purchased a used car and was amazed by the Experience. Lucius Taylor was an awesome Sales person and I would highly recommend him. You can tell he loves cars and what he does. I think the nicest thing about the whole experience was, at a place where they sell very expensive cars I was treated no...
Response from the owner Replied: Hi Glockadelic, thank you so much for your positive comments about Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 18, 2019
Josh my sales person was extremely knowledgeable. He answered all my questions and provided all requested documentation for the vehicle. Sarah who handled the business side of the transaction was very efficient and knowledgeable. Price was very fair and quality of customer service was excellent.
Response from the owner Replied: Kip Greer, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- December 16, 2019
Response from the owner Replied: Hello Luis Casillas, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
Google Review
- December 14, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 14, 2019
Response from the owner Replied: Willie Best, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 13, 2019
I had my car in for 50000 checkup. Gave me a loaner car and kept overnight. Courteous and thorough explanations of everything. Paperwork documented an estimate I asked for. Very satisfied.
Response from the owner Replied: Marion Broome, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 13, 2019
We are so happy with our new car purchase at Hendrick Mercedes! So many thanks to our salesperson Cam for making our dreams come true! The entire team is so friendly and quickly welcomed us into the Hendrick family. Your amazing staff and helpful service department will keep us customers for life!
Response from the owner Replied: Leigh Fickling, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- December 11, 2019
Very helpful and professional
Response from the owner Replied: Annette Rogers, we are so happy to read such a great review about Mercedes-Benz of Durham! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 07, 2019
Response from the owner Replied: Mazen Elhadjsaid, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- December 07, 2019
Response from the owner Replied: Nadia Galinkin, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Google Review
- December 07, 2019
Response from the owner Replied: Hi Dominic Wong, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- December 07, 2019
Easy appoint set up and seamless in/out. Very professional. One star removed for unacceptable wait while car was in clean up. Service lasted an hour longer than scheduled due to this.
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser 919-354-7735 at your earliest convenience. Have a great day!
Google Review
- December 07, 2019
Jim and Sarah provided amazing customer service! Thank you, I will be back and recommend.
Response from the owner Replied: Hi Terrilyn Quarterman-maye, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- December 06, 2019
Outstanding job!
Response from the owner Replied: Otha Hester, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Thank you, and have a fantastic day!
Google Review
- December 06, 2019
The service I received was AWESOME!
Response from the owner Replied: Delice Coffey, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- December 06, 2019
I use Mercedes if DURHAM for all my Mercedes repair and maintenance. They use the most up to date technology; to keep my car in great road worthy shape.
Response from the owner Replied: Jim Brown, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 06, 2019
Props to Brian Flemming, even though the sale is over he is there to help. Service personnel are attentive, informed, and efficient.
Response from the owner Replied: Craig Frazier, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 05, 2019
Response from the owner Replied: Ron Templeton, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- December 04, 2019
My husband and I could not have asked for a smoother experience with our recent purchase. We had the pleasure of working with Brett Weaver, who we found to be extremely knowledgeable and professional. He kept us abreast of our order status and made sure we were content and taken care of throughout...
Response from the owner Replied: Maria Giacona, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 03, 2019
I absolutely love this dealership. You can tell that they all work together and make the customers experience seamless. Service to Parts to Sales...whatever you need. My service advisor JOHN is awesome X 100. He truly is!
Response from the owner Replied: Kevin Brandon, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 01, 2019
Very reliable and honest service John was very knowledgeable and friendly he got my wife's SUV in and out on a Saturday in a timely manner always my go to dealership thank you guys.
Response from the owner Replied: Shawn Glast, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 01, 2019
My husband and I could not have asked for a smoother experience with our recent purchase. We had the pleasure of working with Brett Weaver, who we found to be extremely knowledgeable and professional. He kept us abreast of our order status and made sure we were content and taken care of throughout...
Response from the owner Replied: Maria Giacona, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 30, 2019
Response from the owner Replied: Hello Luis Kennel, thank you; we appreciate your feedback! If you have a moment, please contact Noor Nasser at 919-354-7735. We would love to have your feedback on this experience. Have a great day!
Google Review
- November 27, 2019
My service advisor Kris Kauserud was awesome as always.
Response from the owner Replied: Hi Christopher Johnson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 26, 2019
Great experience, I drove from Greensboro NC to this dealership for the car they had. Very pleased.
Response from the owner Replied: Hassell Gates, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We can't wait to see you again, have a great day.
Google Review
- November 26, 2019
Always the best service when in step through the doors of Mercedes Benz Of Durham.
Response from the owner Replied: Roxanne Edwards, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We do hope we can be of assistance in the future. Take care!
Google Review
- November 26, 2019
I absolutely love the service and care both I and my vehicle receive when I visit Mercedes of Durham! I always work with John Hall and I couldnt ask for a better person to represent Mercedes! His knowledge, expertise and kindness is why I ALWAYS request him! All of the staff here always welcomes...
Response from the owner Replied: Christina Bobbitt, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 26, 2019
Response from the owner Replied: Ahmed Osman, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon.
Google Review
- November 26, 2019
I had pleasure working with the team at Mercedes Benz of Durham on my new G63. Very professional, accommodating, and easy to work with. Thanks Josh and his teams.
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- November 25, 2019
Response from the owner Replied: Ed Margeson, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- November 24, 2019
Great service by Kris K. Went for B5 car servicing. Right from start till end, Kris was extremely professional and helpful and made sure the servicing went through quick and good. He even helped with additional cleaning of the car after the servicing with just a single mention.
Response from the owner Replied: Ayan Thakur, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 22, 2019
Response from the owner Replied: Foster Knowles, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 22, 2019
All the car you need !
Response from the owner Replied: Hi Evelyn Robertson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 18, 2019
My agent Lin is super super helpful and friendly. Basically all the paper works were done in merely one afternoon. And Im pretty satisfied with my car. Strongly recommended.
Response from the owner Replied: Hello Jonah Chen, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 17, 2019
Dennis the technician and Chris the service advisor both went out of the way to make sure that I understood my problem with my vehicle and what alternatives I had. And since I was from out of town they made sure I got back on the road the same day.
Response from the owner Replied: Hi Lawrence Alexander, thank you so much for your positive comments about Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- November 14, 2019
Response from the owner Replied: Hello Young Ko, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- November 14, 2019
My wife and I purchased a 2014 Honda Odyssey from Mercedes-Benz of Durham. We traded in our Mercedes ML350. We had a very positive experience with the dealership throughout this whole experience. They treated us with the upmost professionalism and saw to our every need. We needed this Honda so...
Response from the owner Replied: Marshall Johnson, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- November 14, 2019
I definitely recommend Mercedes Benz of DURHAM, specifically Jack Sheridan, for servicing your car! They keep my car in great shape and make servicing it easy and painless!!
Response from the owner Replied: Hi Donna Bernard, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day!
Google Review
- November 12, 2019
Great customer service and attention to detail
Response from the owner Replied: Hi James Hughes, thank you so much for your positive comments about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- November 12, 2019
Response from the owner Replied: Hi Allison Gaither, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- November 11, 2019
Had to walk out of the deal with them. Sales Team @ Benz has quite a good handle on all the cars for sales over there. However when it comes to financing and other stuff they change the terms & numbers just like that. I was promised between 1.99 - 3% APR based on my credit history however things...
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser at 919-354-7735 at your earliest convenience.
Google Review
- November 10, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Google Review
- November 09, 2019
Response from the owner Replied: Hello Kwadwo Ofori, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 08, 2019
Response from the owner Replied: Tony Bruce, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon.
Google Review
- November 08, 2019
Response from the owner Replied: Hello Cynthia Shortell, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Google Review
- November 08, 2019
Great service
Response from the owner Replied: Victor Vaughan, we are so happy to read such a great review about Mercedes-Benz of Durham! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 08, 2019
I cant say enough good about the Service Manager Cameron, Kim and his entire team! Upon realizing that I was in a crisis he dropped everything to make sure that he personally delivered a loaner car to me, leaving his own personal vehicle, so as to not inconvenience me. Ive never experienced this...
Response from the owner Replied: Annie Burton, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- November 04, 2019
Response from the owner Replied: Jameeka Bland, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- November 03, 2019
Response from the owner Replied: Hi Cowan Griffin, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 03, 2019
Great service
Response from the owner Replied: Hello Anna Nolan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 03, 2019
Wonderful! Kris is the Best!!
Response from the owner Replied: Kia Williams, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!
Google Review
- November 02, 2019
Google Review
- November 02, 2019
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser at 919-354-7735 at your earliest convenience.
Google Review
- November 02, 2019
Response from the owner Replied: James Bell, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 01, 2019
Response from the owner Replied: Hello Daniei Ivey, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 01, 2019
Response from the owner Replied: Hi Heath Turner, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- October 31, 2019
Excellent service and customer care!
Response from the owner Replied: Alexandra Stefanovic, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- October 30, 2019
I brought my 2018 MB E300 in for a reoccurring service issue that I was not happy about with my originating dealer. I was treated so professionally by the team at Hendrick MB of Durham. Jack Sheridan was my service advisor. Jack took the time to listen to my concerns and truly understand my...
Response from the owner Replied: Jeffreyrandell, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 27, 2019
I am so pleased with the service at this location, I drove from Greensboro because the service at the Greensboro location was terrible, I called and made an appointment for the same day and they diagnosed the problem, treated me with so much compassion, provided me with a loaner and I am confident...
Response from the owner Replied: Stephanie Henderson, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- October 19, 2019
Service here was fine. However, due to the horrendous service experience I am enduring at Hendrick Porsche I will seek alternatives for service/sales of 2 my Mercedes.
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser at 919-354-7735 at your earliest convenience. I look forward to speaking with you. Have a great day.
Google Review
- October 18, 2019
Friendly, efficient, great to work with. The service advisor that took care of us listened to our concerns and addressed every one, never talking down to us.
Response from the owner Replied: Hi Nick Brownlee, thank you so much for your positive comments about Mercedes-Benz of Durham! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- October 17, 2019
Quick response and professional service. I did not have an appointment but they performed the diagnosis immediately and implemented the repairs. Strongly recommend this site for service.
Response from the owner Replied: Jackie Parker, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 17, 2019
Response from the owner Replied: Zuanwen Wang, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham! We do hope we can be of assistance in the future. Take care!
Google Review
- October 11, 2019
Response from the owner Replied: Darryl Russell, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- October 11, 2019
Kris Kauserud from Mercedes-Benz of Durham has been my service advisor for years and only thing I have to say is Every time I have something going on with my fleet vehicles they are right on it.If there is any problem or a question about anything kris make sure the problem is fixed. This dealership...
Response from the owner Replied: Ivan Jaklin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- October 11, 2019
Response from the owner Replied: Hello Cstarnes41@gmail.com Starnes, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- October 08, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- October 08, 2019
Jake's a good salesperson and Ryan as manager is super. Love my new car!
Response from the owner Replied: Jan Johnston, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 07, 2019
very professional and courteous.
Google Review
- October 07, 2019
Jake's a good salesperson and Ryan as manager is super. Love my new car!
Google Review
- October 07, 2019
very professional and courteous.
Response from the owner Replied: Michael Kelly, we are very happy we could provide you with a positive experience!
Google Review
- October 04, 2019
excellent service thank you Kim and John at Mercedes Benz of Durham for your help getting the issue resolved...
Google Review
- October 04, 2019
excellent service thank you Kim and John at Mercedes Benz of Durham for your help getting the issue resolved...
Response from the owner Replied: Surya Kommuru, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 03, 2019
Google Review
- October 01, 2019
Every time we go for service we have a perfect experience. Kim is courteous, professional and knowledgeable. She takes care of us and our cars like we are a part of her family. We wouldnt go anywhere else!
Google Review
- October 01, 2019
Seth was beyond helpful and made me feel very comfortable all the time! He even called/texted me to make sure everything was ok! I would recommend this location to everyone who appreciates great service! Thank you Seth!
Google Review
- October 01, 2019
The staff is very Professional and courteous, helpful! We are from Winston Salem, NC! The Service Advisor: Kris Kauserud; Very helpful.
Google Review
- September 28, 2019
The staff is very Professional and courteous, helpful! We are from Winston Salem, NC! The Service Advisor: Kris Kauserud; Very helpful.
Response from the owner Replied: Ron Hairston, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 26, 2019
Seth was beyond helpful and made me feel very comfortable all the time! He even called/texted me to make sure everything was ok! I would recommend this location to everyone who appreciates great service! Thank you Seth!
Response from the owner Replied: Yan Wang, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 26, 2019
Every time we go for service we have a perfect experience. Kim is courteous, professional and knowledgeable. She takes care of us and our cars like we are a part of her family. We wouldnt go anywhere else!
Response from the owner Replied: Hello Tania Sayre, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!
Google Review
- September 25, 2019
Response from the owner Replied: Kalyan Boddapati, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon.
Google Review
- September 24, 2019
Service: Every time I have had to come in to have something looked at the employees look up and look right back down! Just continue doing their paperwork or whatever NEVER do they speak or say just give me one minute.
Google Review
- September 19, 2019
Response from the owner Replied: Hello Alfred Leach, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Google Review
- September 19, 2019
Service: Every time I have had to come in to have something looked at the employees look up and look right back down! Just continue doing their paperwork or whatever NEVER do they speak or say just give me one minute.
Response from the owner Replied: Wendy Hardin, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- September 18, 2019
Response from the owner Replied: Jim Farina, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- September 17, 2019
Great service!Kris is the best
Google Review
- September 17, 2019
Kim is the best! Not only is she smart and efficient she takes the time to really understand what I need. She never rushes me, she explains things fully and I leave knowing my car is in great shape! I give her a 10++
Google Review
- September 17, 2019
Haleys customers service was wonderful, she made my experience at Mercedes of south point a good one! Shes very friendly and easy to talk too, she help so much to resolve my needs with the services needed of my car!
Google Review
- September 17, 2019
Fantastic Customer Service! I don't often feel it necessary to leave reviews but Mercedes Benz of Durham went out of their way to help me with a recent issue I was having with my vehicle. Both the service department and the pre-owned manager personally reached out to me to help find a solution. In...
Google Review
- September 17, 2019
Kim Fredlund is the best advisor I've ever had!! I can always count on her to give me the best service advice and she answers my questions very quickly. I live three or four towns away but, she is worth the time and drive. Kim Fredlund is who I recommend @ Durham Mercedes.
Google Review
- September 17, 2019
When I was stranded on vacation with a transmission that wouldn't shift, they went out of their way to get a tech to reprogram the electronic transmission module, getting me back on the road quickly, and only charged me for an hour's labor. Thank you very much!
Google Review
- September 17, 2019
Kim Fredlund is the best advisor I've ever had!! I can always count on her to give me the best service advice and she answers my questions very quickly. I live three or four towns away but, she is worth the time and drive. Kim Fredlund is who I recommend @ Durham Mercedes.
Response from the owner Replied: Diana Tarlton Ameri, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 16, 2019
Response from the owner Replied: Qpp Pp, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- September 16, 2019
Fantastic Customer Service! I don't often feel it necessary to leave reviews but Mercedes Benz of Durham went out of their way to help me with a recent issue I was having with my vehicle. Both the service department and the pre-owned manager personally reached out to me to help find a solution. In...
Response from the owner Replied: Chris and Lorie Bird, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 14, 2019
Response from the owner Replied: Calvin Brooks, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 14, 2019
Haleys customers service was wonderful, she made my experience at Mercedes of south point a good one! Shes very friendly and easy to talk too, she help so much to resolve my needs with the services needed of my car!
Response from the owner Replied: Jerry Williams, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We do hope we can be of assistance in the future. Take care!
Google Review
- September 14, 2019
When I was stranded on vacation with a transmission that wouldn't shift, they went out of their way to get a tech to reprogram the electronic transmission module, getting me back on the road quickly, and only charged me for an hour's labor. Thank you very much!
Google Review
- September 13, 2019
Response from the owner Replied: Edna Titus, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 13, 2019
Response from the owner Replied: Claudette Thompson, we really appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- September 13, 2019
Great service!Kris is the best
Response from the owner Replied: Diego Angelo, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- September 13, 2019
Kim is the best! Not only is she smart and efficient she takes the time to really understand what I need. She never rushes me, she explains things fully and I leave knowing my car is in great shape! I give her a 10++
Response from the owner Replied: #lesleeloveslistings, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- September 10, 2019
Very well managed. Maintenance, amenities, follow through first class.
Google Review
- September 09, 2019
Response from the owner Replied: Donna Russau, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- September 09, 2019
Very well managed. Maintenance, amenities, follow through first class.
Response from the owner Replied: Keith Howell, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 08, 2019
Brett Weaver was very pleasing and easy to work with!!
Response from the owner Replied: Josh Howery, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We hope to see you soon!
Google Review
- September 08, 2019
I just want to continue to praise and thank the Service Department at Mercedes Benz of Durham, particularly Kris Kauserud. He has taken care of both of our cars, and all of our needs. Kris is outstanding (and supported by/working with, an extraordinary service team/department). He is attentive to...
Google Review
- September 08, 2019
Joshua Schwartzman was the sales associate who helped me buy my new A220. He was very helpful throughout the process and encouraged me to stay in touch after the sale was complete if I had questions!
Google Review
- September 08, 2019
Kris Kauserud is exceptional in making things happen. Hes the best!
Google Review
- September 08, 2019
Jeff Wallace always helps with our household Mercedes and we appreciate him so much!
Google Review
- September 08, 2019
Jeffrey Wallace is my go to mechanic!!! Has worked for Mercedes Benz for years. Great man, great dealership!
Google Review
- September 08, 2019
Brett Weaver was very pleasing and easy to work with!!
Google Review
- September 08, 2019
Prices are just overly charged other than that customer service was great and friendly we were in and out in no time at all so I will still get my overall visit a five-star even though as I've stated the prices are overly charged
Google Review
- September 08, 2019
Everything was great and first class.
Google Review
- September 08, 2019
Service is exceptional!
Google Review
- September 08, 2019
Josh provided the most pain-free experience Ive ever had with a car dealer. 90% of the work was completed over the phone. The car was exactly as he described. He went out of his way to ensure my wife knew how to use every feature of her new car even after all the paperwork was signed. Highly...
Google Review
- September 08, 2019
Service is impeccable. Service representative handled all the details and relieved my having any anxieties, concerning alternative transportation and keeping me abreast of service repairs. A very special recognition to Marcus Riddick. He is such s gentleman and a great ambassador for Mercedes. I...
Google Review
- September 08, 2019
Great service here for my vehicle.... my 2010 GLK 350 looks and drives like new thanks to their work! Kim F. is an awesome advisor who works with my car needs and crazy schedule! Check them out!!
Google Review
- September 08, 2019
A great experience. Fast friendly competent routine service on my ML 350. It was my first visit but will definitely be going back.
Google Review
- September 08, 2019
IMO the best dealer in the area. On every visit of mine I am in-and-out within the shortest possible time with my problems/ service issues resolved very satisfactorily. I wish they mess up for once lol so that I could go and get a Porsche from across the road
Google Review
- September 08, 2019
Wonderful staffs are here. Especially Joshua was really nice to me and my family. He helped me from A to Z buying a car.
Google Review
- September 08, 2019
I had a wonderful experience with this dealer and my sales representative - Josh Schwarzman. He was helpful and knowledgeable and not pushy. I will return. Cindy
Google Review
- September 08, 2019
Great experience! One of the best car buying experiences I have ever had.
Google Review
- September 08, 2019
Staff are professional, knowledgeable, and courteous. Joshua Schwartzman is fantastic. Definitely a great place to purchase or lease a Mercedes.
Google Review
- September 04, 2019
Response from the owner Replied: Hello Clayton Rodgers, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 04, 2019
Response from the owner Replied: Lisa Allyn, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 30, 2019
Great service here for my vehicle.... my 2010 GLK 350 looks and drives like new thanks to their work! Kim F. is an awesome advisor who works with my car needs and crazy schedule! Check them out!!
Response from the owner Replied: Charlotte Holmes, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 29, 2019
Response from the owner Replied: Hello Davis Nguyen, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 28, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- August 27, 2019
Response from the owner Replied: Hello Kevin Mitchell, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Google Review
- August 27, 2019
Everything was great and first class.
Response from the owner Replied: John Walsh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We can't wait to see you again, have a great day.
Google Review
- August 27, 2019
Service is impeccable. Service representative handled all the details and relieved my having any anxieties, concerning alternative transportation and keeping me abreast of service repairs. A very special recognition to Marcus Riddick. He is such s gentleman and a great ambassador for Mercedes. I...
Response from the owner Replied: Hi Frannie Joseph, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Thanks for taking the time to leave a review.
Google Review
- August 27, 2019
I just want to continue to praise and thank the Service Department at Mercedes Benz of Durham, particularly Kris Kauserud. He has taken care of both of our cars, and all of our needs. Kris is outstanding (and supported by/working with, an extraordinary service team/department). He is attentive to...
Response from the owner Replied: Ronnie Laney, we're so glad that we were able to go above and beyond your expectations! We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 27, 2019
Great experience! One of the best car buying experiences I have ever had.
Response from the owner Replied: M Novak, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 26, 2019
Response from the owner Replied: Bill Thurston, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 25, 2019
Prices are just overly charged other than that customer service was great and friendly we were in and out in no time at all so I will still get my overall visit a five-star even though as I've stated the prices are overly charged
Response from the owner Replied: William Edwards, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 23, 2019
Service is exceptional!
Response from the owner Replied: Beverly Wynder, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 22, 2019
Response from the owner Replied: Larry Coffin, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 21, 2019
Response from the owner Replied: Kristie Wills, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 20, 2019
A great experience. Fast friendly competent routine service on my ML 350. It was my first visit but will definitely be going back.
Response from the owner Replied: Hi Robert Struble, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- August 18, 2019
IMO the best dealer in the area. On every visit of mine I am in-and-out within the shortest possible time with my problems/ service issues resolved very satisfactorily. I wish they mess up for once lol so that I could go and get a Porsche from across the road
Response from the owner Replied: Hi Surya Bhatt, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- August 17, 2019
Joshua Schwartzman was the sales associate who helped me buy my new A220. He was very helpful throughout the process and encouraged me to stay in touch after the sale was complete if I had questions!
Response from the owner Replied: Rishabh Jain, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- August 17, 2019
Josh provided the most pain-free experience Ive ever had with a car dealer. 90% of the work was completed over the phone. The car was exactly as he described. He went out of his way to ensure my wife knew how to use every feature of her new car even after all the paperwork was signed. Highly...
Response from the owner Replied: Seth Evans, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 16, 2019
I had a wonderful experience with this dealer and my sales representative - Josh Schwarzman. He was helpful and knowledgeable and not pushy. I will return. Cindy
Response from the owner Replied: Hi Cindy Eward, thank you so much for your positive comments about Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 16, 2019
Jeffrey Wallace is my go to mechanic!!! Has worked for Mercedes Benz for years. Great man, great dealership!
Response from the owner Replied: Hi Mr. Debrecht, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 16, 2019
Jeff Wallace always helps with our household Mercedes and we appreciate him so much!
Response from the owner Replied: Hello Emma Gould, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 16, 2019
Wonderful staffs are here. Especially Joshua was really nice to me and my family. He helped me from A to Z buying a car.
Response from the owner Replied: Jihyun Lee, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 15, 2019
Kris Kauserud is exceptional in making things happen. Hes the best!
Response from the owner Replied: Denise Bennett, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
Google Review
- August 15, 2019
Staff are professional, knowledgeable, and courteous. Joshua Schwartzman is fantastic. Definitely a great place to purchase or lease a Mercedes.
Response from the owner Replied: James Howard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We can't wait to see you again, have a great day.
Google Review
- August 13, 2019
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Noor Nasser at 919-354-7735 at your earliest convenience.
Google Review
- August 12, 2019
Response from the owner Replied: Caroline Auten, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to see you soon!
Google Review
- August 09, 2019
Response from the owner Replied: C Mccroneski, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Google Review
- August 09, 2019
Response from the owner Replied: Cy Ogbu, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 08, 2019
Google Review
- August 08, 2019
Alex Ward is a product Specialist for Mercedes. I was in need of a larger 7 passenger SUV and Alex took the time to understand my budget and what options I needed. He searched is dealership and found a few options that could work for my family. Everything was in tip top shape and the car was in...
Google Review
- August 08, 2019
Had a great experience at Mercedes Benz of Durham. Josh Schwartzman was very helpful and saw to my every need. I highly recommend him. Thanks Josh!!
Google Review
- August 08, 2019
Had a great car buying experience from Hendrick MB of Durham. Liam, our sales representative was knowledgeable, insightful, courteous.
Google Review
- August 08, 2019
Liam Davitt was amazing! He understood my wants and desires and turned it into a spectacular car! Thank you, Liam.
Google Review
- August 08, 2019
DO NOT BRING YOUR CAR HERE FOR SERVICE!!! After bringing my E63 AMG here for service I will never come back to Mercedes of Durham. Their service manager Cameron will also lie and never do what he says he would do OR even call you back when he says he would.. try waiting a month and believe me you...
Google Review
- August 08, 2019
I was driving thru NC and my tire pressure gauge kept cutting on and off. Stopped in to the service center to just ask if the guys had ever dealt with it before, big guy named Jeff came out, did something, I still don't know what, checked the pressure in all the tires, and said I was good to go, ...
Google Review
- August 08, 2019
Amazing experience Marcus did a great job one of the best experience I've had with dealing with car dealerships
Google Review
- August 08, 2019
Thank you Mercedes-Benz of Durham for the exceptional customer service! Tyler Brown made my first car buying experience with Mercedes Benz an awesome one!!
Google Review
- August 08, 2019
Wonderful experience buying our New Vehicle!!! Staff is efficient and courteous.
Google Review
- August 08, 2019
I recently traded in my Jeep for a Mercedes GLK. Not only is the quality of the cars fantastic, but the customer service is excellent. Tyler Brown greeted my husband and I shortly after we walked in and took us on a test drive. He was the epitome of a salesman. He was very knowledgeable,...
Google Review
- August 08, 2019
@ Rick Hendricks, great place for car shopping.
Google Review
- August 08, 2019
true expertise and professionalism with no pressure or bias.
Google Review
- August 08, 2019
I just got back from a great service visit at Mercedes-Benz of Durham. I was a "walk on" (no appointment) and I just needed a tire mounted on a wheel (I brought both with me). The service advisor (John) was great to work with and the whole process took about 10 minutes. Great service, to handle it...
Google Review
- August 08, 2019
Highly recommend seeing Josh! He was fantastic!
Google Review
- August 08, 2019
Excellent service always from John Hall!
Google Review
- August 08, 2019
Great service!
Google Review
- August 08, 2019
I was very pleased with my recent visit to Mercedes Benz of Durham. I especially enjoyed my conversation with John Hall about the best barbeque places in eastern North Carolina. The check in was very efficient and my loaner car fully met my needs. The work was done in a timely manner and since I...
Google Review
- August 08, 2019
Wonderful service here. I came to purchase my first car on my own and they did an exceptional job in helping me find the exact one for my needs. Alex went out of his way to show me several options until I found the one I wanted. Scott, the sales manager, went above and beyond with helping me find a...
Google Review
- August 08, 2019
Excellent service department and staff. Service technician Jeff Wallace will take care of your vehicle in a very professional manner and you can have confidence all work is done to Mercedes-Benz's high standards.Will definitely use this service department and Jeff for future service/repair work
Google Review
- August 08, 2019
Every time I step in Mercedes Benz of Durham, I always leave with a smile on my face. 100% Customer Satisfaction, they do the job RIGHT the first time. Haley understood the issue and did a great job . Thank you very much Haley, Appreciate your help.
Google Review
- August 08, 2019
I visited Mercedes Benz of Durham last week to service my E350 4matic. My service advisor Kim, was the best. I also met Matt, the workshop manager. I expressed my concerns to him and he also was the best. Thanks yall. After just one visit, I will always service my vehicle at MB if Durham.
Google Review
- August 08, 2019
I had the pleasure of working with Tyler Brown. He was very attentive to my needs which was important as I was from out of state. The buying process was extremely smooth and would highly recommend purchasing from this dealership through Tyler!
Google Review
- August 08, 2019
Marcus was awesome! Made the whole experience quite painless, including the trade-in of my car and a quick delivery of my new vehicle. Ask for Marcus!
Google Review
- August 08, 2019
I was driving thru NC and my tire pressure gauge kept cutting on and off. Stopped in to the service center to just ask if the guys had ever dealt with it before, big guy named Jeff came out, did something, I still don't know what, checked the pressure in all the tires, and said I was good to go, ...
Response from the owner Replied: Hi Michael Valentine, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- August 08, 2019
Excellent service department and staff. Service technician Jeff Wallace will take care of your vehicle in a very professional manner and you can have confidence all work is done to Mercedes-Benz's high standards.Will definitely use this service department and Jeff for future service/repair work
Response from the owner Replied: Evans Horne, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 08, 2019
Response from the owner Replied: Taryn Wallace, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- August 08, 2019
Response from the owner Replied: Susan Nielsen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to see you soon!
Google Review
- August 08, 2019
Response from the owner Replied: Rt Crib, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 07, 2019
I just got back from a great service visit at Mercedes-Benz of Durham. I was a "walk on" (no appointment) and I just needed a tire mounted on a wheel (I brought both with me). The service advisor (John) was great to work with and the whole process took about 10 minutes. Great service, to handle it...
Response from the owner Replied: D, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- August 05, 2019
Response from the owner Replied: Michael Dennehy, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 04, 2019
Excellent service always from John Hall!
Response from the owner Replied: Karen Tiwana, thank you for your kind review; we are happy to pass along your comments to the tea We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham m here at Mercedes-Benz of Durham!
Google Review
- August 03, 2019
Every time I step in Mercedes Benz of Durham, I always leave with a smile on my face. 100% Customer Satisfaction, they do the job RIGHT the first time. Haley understood the issue and did a great job . Thank you very much Haley, Appreciate your help.
Response from the owner Replied: Swadeep Machi Reddy, thank you for your kind review; we are happy to pass along your comments to Haley here at Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Yelp Review
- August 03, 2019
I just called their service department to get an idea about how much it would cost to get a simple transmission oil change. They could not give me an approximate cost without a vin number. I told her the model and year. Wow. I get it if it was some complicated procedure but a vin number should not...
Google Review
- August 03, 2019
Wonderful experience buying our New Vehicle!!! Staff is efficient and courteous.
Response from the owner Replied: Lehman Brother'S Lumber Company, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 02, 2019
Response from the owner Replied: Hello Maria M, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- August 02, 2019
Marcus was awesome! Made the whole experience quite painless, including the trade-in of my car and a quick delivery of my new vehicle. Ask for Marcus!
Response from the owner Replied: Ric Telford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 01, 2019
Highly recommend seeing Josh! He was fantastic!
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 31, 2019
Response from the owner Replied: Gayle Harris, we are very happy we could provide you with a positive experience! We hope to see you soon!
Google Review
- July 31, 2019
Response from the owner Replied: Lori Morton, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 27, 2019
Response from the owner Replied: Hi Richard Hunt, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Noor Nasser at 919-354-7735 to discuss further. Thank you, we appreciate your time.
Google Review
- July 26, 2019
Response from the owner Replied: Mac Heffner, we are very happy we could provide you with a positive experience! We hope to see you soon!
Google Review
- July 25, 2019
Amazing experience Marcus did a great job one of the best experience I've had with dealing with car dealerships
Response from the owner Replied: Hi Crystal Garner, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 25, 2019
Had a great car buying experience from Hendrick MB of Durham. Liam, our sales representative was knowledgeable, insightful, courteous.
Response from the owner Replied: Paul Crews, thank you for your kind review; we are happy to pass along your comments to Liam! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 25, 2019
Amazing experience Marcus did a great job one of the best experience I've had with dealing with car dealerships
Google Review
- July 25, 2019
Excellent service always from John Hall!
Google Review
- July 24, 2019
DO NOT BRING YOUR CAR HERE FOR SERVICE!!! After bringing my E63 AMG here for service I will never come back to Mercedes of Durham. Their service manager Cameron will also lie and never do what he says he would do OR even call you back when he says he would.. try waiting a month and believe me you...
Response from the owner Replied: Hi Silver Turtle, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Noor Nasser at 919-354-7735 to discuss further. Thank you, I appreciate your time and look forward to hearing from you. - Noor Nasser, Relationship Manager
Google Review
- July 24, 2019
Response from the owner Replied: Bruce Wang, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 23, 2019
Excellent service always from Jon!
Google Review
- July 23, 2019
Response from the owner Replied: Malcolm Stewart, thank you for the high star rating! We can't wait to see you again, have a great day.
Cars.com Review
- July 23, 2019
Great, easy experience dealing with everyone at the dealership
Mercedes-Benz of Durham Replied: Hi Gregory Neal, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 22, 2019
I visited Mercedes Benz of Durham last week to service my E350 4matic. My service advisor Kim, was the best. I also met Matt, the workshop manager. I expressed my concerns to him and he also was the best. Thanks yall. After just one visit, I will always service my vehicle at MB if Durham.
Response from the owner Replied: Miz Harris, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope you have a great day!
Google Review
- July 22, 2019
DO NOT BRING YOUR CAR HERE FOR SERVICE!!! After bringing my E63 AMG here for service I will never come back to Mercedes of Durham. Their service manager Cameron will also lie and never do what he says he would do OR even call you back when he says he would.. try waiting a month and believe me you...
Response from the owner Replied: Hi Silver Turtle, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Noor Nasser at 919-354-7735 to discuss further. Thank you, I appreciate your time and look forward to hearing from you. - Noor Nasser, Relationship Manager
Cars.com Review
- July 22, 2019
Service Advisor, Kim and workshop manager, Matt were the best at what their specialties are. Totally enjoyed the time spent there. I?m a fan of good professional service. They provided both. After one visit, I will always come here for the maintenance and service to my E350 4Matic. Thanks guys!
Mercedes-Benz of Durham Replied: Miz Harris, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham.
Google Review
- July 22, 2019
Response from the owner Replied: Jackie Fritsch, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- July 22, 2019
Response from the owner Replied: Hello Raj Pillai, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- July 21, 2019
Had a great experience at Mercedes Benz of Durham. Josh Schwartzman was very helpful and saw to my every need. I highly recommend him. Thanks Josh!!
Response from the owner Replied: Hi Marie Askew, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- July 20, 2019
Response from the owner Replied: Ernesto S. Ferreira, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We can't wait to see you again, have a great day.
Google Review
- July 20, 2019
Thank you Mercedes-Benz of Durham for the exceptional customer service! Tyler Brown made my first car buying experience with Mercedes Benz an awesome one!!
Response from the owner Replied: Tony Thomas, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 19, 2019
I had the pleasure of working with Tyler Brown. He was very attentive to my needs which was important as I was from out of state. The buying process was extremely smooth and would highly recommend purchasing from this dealership through Tyler!
Response from the owner Replied: Hi Pat Scullin, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 18, 2019
Liam Davitt was amazing! He understood my wants and desires and turned it into a spectacular car! Thank you, Liam.
Response from the owner Replied: Derek Wildman, thank you for your kind review; we are happy to pass along your comments to Liam! We can't wait to see you again, have a great day.
Yelp Review
- July 18, 2019
Had a great car buying experience. Liam was so helpful and sweet. Beautiful showroom and a huge inventory!
Google Review
- July 17, 2019
I was very pleased with my recent visit to Mercedes Benz of Durham. I especially enjoyed my conversation with John Hall about the best barbeque places in eastern North Carolina. The check in was very efficient and my loaner car fully met my needs. The work was done in a timely manner and since I...
Response from the owner Replied: Elvira Johnson, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you and have a wonderful day!
Google Review
- July 17, 2019
Response from the owner Replied: Randy Watts, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Thank you and have a wonderful day!
Google Review
- July 13, 2019
Response from the owner Replied: Shauna Williams, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Google Review
- July 13, 2019
Response from the owner Replied: Brandon Smith, thank you so much for the positive review! Thank you, and have a fantastic day!
Google Review
- July 12, 2019
I recently traded in my Jeep for a Mercedes GLK. Not only is the quality of the cars fantastic, but the customer service is excellent. Tyler Brown greeted my husband and I shortly after we walked in and took us on a test drive. He was the epitome of a salesman. He was very knowledgeable,...
Response from the owner Replied: Leah Vulpitta, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you for leaving us this response! Have a great day!
Google Review
- July 12, 2019
Great service!
Response from the owner Replied: Shelton Burnette, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham.
Google Review
- July 12, 2019
true expertise and professionalism with no pressure or bias.
Response from the owner Replied: Omar Kane, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 11, 2019
Response from the owner Replied: Hello Sara Faucher, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- July 10, 2019
@ Rick Hendricks, great place for car shopping.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 10, 2019
Response from the owner Replied: Marlon Gabriel, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- July 10, 2019
Wonderful service here. I came to purchase my first car on my own and they did an exceptional job in helping me find the exact one for my needs. Alex went out of his way to show me several options until I found the one I wanted. Scott, the sales manager, went above and beyond with helping me find a...
Response from the owner Replied: Samantha Jones, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 09, 2019
Google Review
- July 08, 2019
Alex Ward is a product Specialist for Mercedes. I was in need of a larger 7 passenger SUV and Alex took the time to understand my budget and what options I needed. He searched is dealership and found a few options that could work for my family. Everything was in tip top shape and the car was in...
Response from the owner Replied: Thank you for taking the time to share your recent visit details with us. We appreciate your feedback and would like to discuss this further with you. Please contact Noor Nasser at 919-354-7735 at your earliest convenience. Thank you.
Google Review
- July 08, 2019
Check out their detailing services - I am still amazed at how good these guys are! UPDATED June 2019 with comments about the service department.Edited June 2019, new text follows **I'm now driving a 2014 E350 wagon. Same dogs, same slobber, etc. and now the occasional episode of incontinence. ...
Google Review
- July 08, 2019
Prompt service. Worked my vehicle into the schedule within a few minutes and completed the work quickly.
Google Review
- July 08, 2019
am very disappointed in how my Dad was treated at Hendrick Mercedes of Durham. I have been a Benz owner for 6+ years and have always raved over the service I've received at Mercedes Benz of South Charlotte and the overall experience of being a MB owner. My Dad purchased a brand new 2018 GLE from...
Google Review
- July 08, 2019
Disappointed on several issues. I purchased a 2018 CLS 300. Much to my dismay and surprise, I found out after the sale that this vehicle was not Apple Play compatible. I had assumed that when the sales person set up my phone at that dealership, it was. Lesson learned. For those I-phone users, make...
Google Review
- July 08, 2019
As always, the Hendrick team in Durham handled a B oil change quite well.
Google Review
- July 08, 2019
The service was quick and they were prompt as always!
Google Review
- July 08, 2019
John checked me in and listened attentively as I made request relative to maintenance care for car. Thanks John for your genuine support shown to me during my most recent visit.
Google Review
- July 08, 2019
Friendly, thoughtful staff. Bought a used car here (not of the same brand as the dealer). They still took great care. Even drove our old car to our house and ordered and deliver quickly a missing remote.I was pleasantly surprised and thankful for the great service.
Google Review
- July 08, 2019
Tyler Brown really took the time to find me exactly what I needed for our family at this time in less than 24 hours, down to the DVD player I didn't know I wanted. This is our second buy with Tyler and we continue to be impressed with the overall service of everyone on the MB Durham team, especially...
Google Review
- July 08, 2019
I have regularly serviced my car here and had an excellent experience. I was getting ready to travel when my 'check engine' light went on. My car was fit into the schedule the next morning and I was provided with a clear diagnosis, estimate and offer to fix it that day.
Google Review
- July 08, 2019
Kris took great care of us. He listened, was eager to help and did help. I will highly recommend him and Mercedes-- Benz of Durham to all of my family, friends and colleagues.
Google Review
- July 06, 2019
Prompt service. Worked my vehicle into the schedule within a few minutes and completed the work quickly.
Response from the owner Replied: James Wayne, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 01, 2019
Response from the owner Replied: Lera Williams, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 01, 2019
The service was quick and they were prompt as always!
Response from the owner Replied: A Browne, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
Google Review
- July 01, 2019
Disappointed on several issues. I purchased a 2018 CLS 300. Much to my dismay and surprise, I found out after the sale that this vehicle was not Apple Play compatible. I had assumed that when the sales person set up my phone at that dealership, it was. Lesson learned. For those I-phone users, make...
Response from the owner Replied: Hi Charlie Handy, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Noor Nasser at 919-354-7735 to discuss further. Thank you, I appreciate your time.
Google Review
- July 01, 2019
John checked me in and listened attentively as I made request relative to maintenance care for car. Thanks John for your genuine support shown to me during my most recent visit.
Response from the owner Replied: Velma Futrell, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 01, 2019
As always, the Hendrick team in Durham handled a B oil change quite well.
Response from the owner Replied: Doug Stuber, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 01, 2019
Response from the owner Replied: Tim Roy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- July 01, 2019
Response from the owner Replied: Hi Kim Norwood, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 01, 2019
Kris took great care of us. He listened, was eager to help and did help. I will highly recommend him and Mercedes-- Benz of Durham to all of my family, friends and colleagues.
Response from the owner Replied: Justin Curry, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- June 30, 2019
Google Review
- June 28, 2019
Response from the owner Replied: Hello Eva Prazak, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 27, 2019
Response from the owner Replied: David Sellars, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 27, 2019
Our service experience exceeded our expectations. Kim Fredlund, our advisor kept us informed and the work was explained in advance. We are loyal to M-B because of dedicated professionals like Kim. We have worked with Kim since 2013, she listens and provides thoughtful options whether it be routine...
Google Review
- June 27, 2019
Response from the owner Replied: Hello Rodrigo Sarria, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Google Review
- June 26, 2019
I have regularly serviced my car here and had an excellent experience. I was getting ready to travel when my 'check engine' light went on. My car was fit into the schedule the next morning and I was provided with a clear diagnosis, estimate and offer to fix it that day.
Response from the owner Replied: Michele Crites-battie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 24, 2019
Tyler Brown really took the time to find me exactly what I needed for our family at this time in less than 24 hours, down to the DVD player I didn't know I wanted. This is our second buy with Tyler and we continue to be impressed with the overall service of everyone on the MB Durham team, especially...
Response from the owner Replied: Brandi Davis, Thank you for being a loyal client of ours and coming back to see us! We are happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 24, 2019
Response from the owner Replied: Doris Dworschak, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 23, 2019
I recently leased a GLC 300 from Alex. Sarah did all the paperwork. Both were extremely knowledgeable, respectful and no pressure whatsoever!! I would recommend them and this dealership in particular to anyone looking to get into a Mercedes. Everyone was very friendly and helpful! Great energy...
Response from the owner Replied: Hi D Wright, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 21, 2019
Response from the owner Replied: Hello Behnaz Armin, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- June 21, 2019
Friendly, thoughtful staff. Bought a used car here (not of the same brand as the dealer). They still took great care. Even drove our old car to our house and ordered and deliver quickly a missing remote.I was pleasantly surprised and thankful for the great service.
Response from the owner Replied: Ivan Luccion, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 21, 2019
Response from the owner Replied: Adam Persky, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 20, 2019
Response from the owner Replied: William Horace Lewis, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 18, 2019
am very disappointed in how my Dad was treated at Hendrick Mercedes of Durham. I have been a Benz owner for 6+ years and have always raved over the service I've received at Mercedes Benz of South Charlotte and the overall experience of being a MB owner. My Dad purchased a brand new 2018 GLE from...
Response from the owner Replied: Ms. Hinton, I apologize for this inconvenience and misinformation. Our service manager, Cameron Johnson and General Manager, Josh Vaughn have reached out to your father and apologized in regards to this, and reassured him that he will be taken care of. We do offer loaners for factory recommended services while the vehicle is under it's manufacture warranty. We appreciate you bringing this to our attention, and have made adjustments to our procedures to ensure we are living up to Mercedes-Benz culture. If you would like to discuss further please call 919-354-7711 and ask for Cameron Johnson or Josh Vaughn. Best, Noor Nasser Relationship Manager 919-354-7735
Google Review
- June 18, 2019
Response from the owner Replied: Ladylike Alston, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon.
Google Review
- June 16, 2019
Our service experience exceeded our expectations. Kim Fredlund, our advisor kept us informed and the work was explained in advance. We are loyal to M-B because of dedicated professionals like Kim.
Google Review
- June 15, 2019
Check out their detailing services - I am still amazed at how good these guys are! UPDATED June 2019 with comments about the service department.Edited June 2019, new text follows **I'm now driving a 2014 E350 wagon. Same dogs, same slobber, etc. and now the occasional episode of incontinence. ...
Response from the owner Replied: Jeff - We loved hearing this story! Our detailing department works hard to make sure our clients are satisfied, and hearing your story validates our faith in them. Thank you for taking the time to let us know about your great experience. Please let us know if we may be of further assistance. Safe travels!
Yelp Review
- June 15, 2019
This is a great Mercedes dealership to work with. Your first clue is that their website's "meet the staff" page features service, tech and support staff just as prominently and respectfully as the sales staff. That almost never happens. I think this is one of the reasons that you don't encounter any...
Google Review
- June 08, 2019
Excellent
Google Review
- June 08, 2019
Not too friendly
Google Review
- June 08, 2019
I traveled 800 miles round-trip for just right optioned CPO E350S4. M-B Durham took me on a test drive and finalized my trade-in and purchase all in a couple of hours to get me on my merry way back home. Aditya was great through the whole process. I certainly recommend him for your next purchase.
Google Review
- June 08, 2019
It's my pleasure to write this review of our visit to Mercedes-Benz of Durham. My Husband came to this location to look into some possible options to get us out of a lease that we were currently not happy with. From the moment he met GM Joshua Vaughns in the parking lot he felt welcomed and was...
Google Review
- June 08, 2019
We are a local business in Durham. We buy all parts through Mercedes of Durham. Shannon and Doug Benton are professional and helpful in all aspects.We have nothing but great things to say about the way they have the parts department running. Highly recommend!
Google Review
- June 08, 2019
Jason Bruzzichesi is quite possibly the greatest sales person I've ever worked with. He was very patient as my mom tried out all of the features of what would become her brand new car. He talked us through the whole process and kept us well informed on what was going to happen every step of the way.
Google Review
- June 08, 2019
I had the opportunity to buy from Mercedes Benz of Durham and would highly endorse them and while you are going ask for Marcus Riddick. Marcus is a dedicated employee that truly cares about his customers. I am a MB fan (Ive had 3 thus far) and I stand by them and the service I receive. Stop by MB...
Google Review
- June 08, 2019
Liam Davitt is wonderful, he made buying a car a fun experience!!! He was patient and thorough. Mercedes-Benz of Durham provides a customer service experience that is above all other dealers.
Google Review
- June 08, 2019
Upon arriving to Mercedes-Benz of Durham and before turning left off of Fayetteville Road, I immediately looked up at the Mercedes-Benz Dealership of Durham and saw the "SPIRIT OF EXCELLENCE" starring back at me!! Driving into the Auto Park was the same experience!! Amazing Praise God!!! Once...
Google Review
- June 08, 2019
Very pleasant car buying experience. Tyler Brown is the best salesperson I've ever worked with!
Google Review
- June 08, 2019
I had a wonderful time working with Marcus Riddick while purchasing a new car. He is very very well versed in the features and options on mercedes Benz cars. He a answered each and every concern I asked about. It was a pleasure working with him. I have to give him 10 stars. He is a very nice...
Google Review
- June 08, 2019
I just purchased a vehicle from Mercedes Benz of Durham. I received excellent service from the second I walked onto the lot. I was overwhelmed by the professionalism, friendliness and excellent customer service received during my visit to Mercedes Benz of Durham. I would give 10 stars if I could. ...
Google Review
- June 08, 2019
Marcus my salesmen made my car buying experience so easy. I was in an out quickly. I enjoyed not being at the dealership for hours when buying my car. If you are looking for top notch service and nice friendly staff. This is the place go. In the mood for buying a car please ask for Marcus he was...
Google Review
- June 08, 2019
I recently leased a GLC 300 from Alex. Sarah did all the paperwork. Both were extremely knowledgeable, respectful and no pressure whatsoever!! I would recommend them and this dealership in particular to anyone looking to get into a Mercedes. Everyone was very friendly and helpful! Great energy...
Google Review
- June 04, 2019
I just purchased a vehicle from Mercedes Benz of Durham. I received excellent service from the second I walked onto the lot. I was overwhelmed by the professionalism, friendliness and excellent customer service received during my visit to Mercedes Benz of Durham. I would give 10 stars if I could. ...
Response from the owner Replied: Junik Cho, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 04, 2019
Hey I just got home from work to be happy birthday party for Christopher Battle for you to be happy
Google Review
- June 02, 2019
Very pleasant car buying experience. Tyler Brown is the best salesperson I've ever worked with!
Response from the owner Replied: Hello Jeff Fitch, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 01, 2019
Response from the owner Replied: Jeff Cabrera, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- June 01, 2019
Response from the owner Replied: Tony Hamp, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 01, 2019
Excellent
Response from the owner Replied: Judy Shearin-evans, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 31, 2019
It's my pleasure to write this review of our visit to Mercedes-Benz of Durham. My Husband came to this location to look into some possible options to get us out of a lease that we were currently not happy with. From the moment he met GM Joshua Vaughns in the parking lot he felt welcomed and was...
Response from the owner Replied: Hello Nia Norville, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 30, 2019
We are a local business in Durham. We buy all parts through Mercedes of Durham. Shannon and Doug Benton are professional and helpful in all aspects.We have nothing but great things to say about the way they have the parts department running. Highly recommend!
Response from the owner Replied: Gobert Roland, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 30, 2019
I recently leased a GLC 300 from Alex. Sarah did all the paperwork. Both were extremely knowledgeable, respectful and no pressure whatsoever!! I would recommend them and this dealership in particular to anyone looking to get into a Mercedes. Everyone was very friendly and helpful! Great energy...