Google Review
- May 17, 2019
Jason Bruzzichesi is quite possibly the greatest sales person I've ever worked with. He was very patient as my mom tried out all of the features of what would become her brand new car. He talked us through the whole process and kept us well informed on what was going to happen every step of the way.
Response from the owner Replied: Ayana Johnson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- May 14, 2019
I had the opportunity to buy from Mercedes Benz of Durham and would highly endorse them and while you are going ask for Marcus Riddick. Marcus is a dedicated employee that truly cares about his customers. I am a MB fan (Ive had 3 thus far) and I stand by them and the service I receive. Stop by MB...
Response from the owner Replied: R Wilkerson, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- May 08, 2019
Response from the owner Replied: Walter Curry, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Thank You.
Google Review
- May 07, 2019
Nice people. Great service department.
Response from the owner Replied: Felicia Somers, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- May 06, 2019
Amazing service overall. Sales person Jason Bruzziechesi was very knowledgeable and treated us with utmost respect without being pushy. I would highly recommend him and plan to return back to this dealership for future car needs.
Response from the owner Replied: Fraz Imam, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Google Review
- May 04, 2019
Amazing customer service!! I forgot the guys name, but give the dude behind the parts/accessory counter a raise. Nicest person ever!
Response from the owner Replied: Deniz Wesley, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Yelp Review
- May 02, 2019
Took my 2017 E300 in to have the tire balance checked. Jeff in the service department was so helpful! His customer services and dedication to make sure I was satisfied was above and beyond! He did a test drive with me before to make sure he understood my concern AND AFTER he completed the work to...
Google Review
- April 29, 2019
I purchased my E350 from this dealership in 2016, and have only used this particular service department, even though I live in Raleigh NC. John in the service department has gone above and beyond the call of duty. Customer friendly dealership.
Response from the owner Replied: Kevin Wilson, We are so pleased to hear you enjoyed your visit and hope to be of service to you again in the future! Best wishes, Mercedes-Benz of Durham
Yelp Review
- April 25, 2019
drove 2 hours to buy a jeep from them. i had called when i was leaving to make sure they knew i was coming, fast forward to when i arrived there to purchase said vehicle i walked in and said i was here to see the jeep grand cherokee and the guy said oh yeah i'll go get it for you real quick. waited...
Google Review
- April 16, 2019
If you are thinking about Mercedes or If you are looking to receive the best service & getting the best deal for your next car, this is the dealership you want to visit. I had the best customer experience here with MB Durham compare to many other locations in GTA. The people here works...
Google Review
- April 16, 2019
The Best or Nothing!
Response from the owner Replied: Chill Will Lynch, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- April 12, 2019
The Best or Nothing!
Response from the owner Replied: Chill Will Lynch, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- April 09, 2019
My lease came from this dealership, so I always bring my car here for service. After my last service they said it was time for new tires. Its only been almost 2 years that I had my lease. I should not need new tires already. The car is still new, and I dont drive it everyday. This means that the...
Response from the owner Replied: Aquira Alston, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Noor Nasser at 919-354-7735. Thank you for your time and we look forward to hearing from you soon.
Google Review
- April 08, 2019
Response from the owner Replied: Hello Leanna Evans, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Google Review
- April 05, 2019
Fun, stress free, and outstanding customer service. We worked with Jason Bruzzichesi to buy our Mercedes GLK. Jason made the car buying experience fun and enjoyable while nearly eliminating the stress of buying a car. I mean, you're still paying thousands of dollars, of course there is some stress....
Response from the owner Replied: Andrew Cutchin, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 05, 2019
My lease came from this dealership, so I always bring my car here for service. After my last service they said it was time for new tires. Its only been almost 2 years that I had my lease. I should not need new tires already. The car is still new, and I dont drive it everyday. This means that the...
Response from the owner Replied: Aquira Alston, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Noor Nasser at 919-354-7735. Thank you for your time and we look forward to hearing from you soon.
Google Review
- April 04, 2019
Great service from top to bottom. I stand by these men and women and would be shocked if you didnt receive premium service. I will continue to be a patron as long as I have a Mercedes!
Response from the owner Replied: Everette McKoy, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 04, 2019
Very satisfied as a returning customer. Tyler Brown is the guy you want to work with. Very friendly and care about customers. Strongly recommend
Response from the owner Replied: Xi Duan, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- April 03, 2019
So where do I actually begin? Lets get this out the way first. Your service department is racist. Aint no ifs, ands, or buts. I walk in with one of your most expensive cars and get treated like I shouldnt have it, like I dont know how much it costs, and like I dont know how expensive upkeep is. Same...
Response from the owner Replied: Everette Mckoy, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon.
Google Review
- March 30, 2019
Great service team.
Response from the owner Replied: Hello Mike Higgins, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 30, 2019
Awesome dealership!
Response from the owner Replied: Dawnette Tyson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- March 30, 2019
The staff is superior, the service department is attentive and empathetic, and the facility is spotless on a consistent basis. There is simply so other option when purchasing a Mercedes-Benz. Note: this review was left when I was not employed with Mercedes-Benz of Durham and was a service customer.
Response from the owner Replied: Mr. Brown, thank you so much for taking the time to leave some feedback on your visit with us. I'll make sure to pass along the message to our team, and if there's ever anything we can do for you in the future, please let us know!
Google Review
- March 30, 2019
This place is amazing. They have the best person on their staff. Ask for Brenson Brewer when you stop by!
Response from the owner Replied: Brenson Brewer, we really appreciate your feedback!
Google Review
- March 30, 2019
While getting my car serviced at Hendrick Acura, I stopped by to check out a Mercedes S-class. I'm currently not in the market to buy (yet), but had a great experience just looking around. I was greeted at the door and the sales consultant, AD, was very professional and knowledgable. I look...
Response from the owner Replied: Larron Yancey, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 30, 2019
The dreded lets trade cars experience was made somewhat painless at Hendricks Mercedes!After a month of reviewing information and test driving SUVs we had the good fortune of crossing paths with Tyler Brown at Hendricks. His patience, perserverence and product knowledge helped us make our...
Response from the owner Replied: Don Hatton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 30, 2019
I worked with Tyler Brown while checking out a pre-owned vehicle. He is an excellent salesperson who delivers great customer service!
Response from the owner Replied: Kristy Terrell, thanks for your praise and kind comments about Tyler Brown! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 30, 2019
Great experience; Liam Davitt was so helpful finding the right car for me!!!
Response from the owner Replied: Bonnie Larson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 30, 2019
Austin Taylor was top notch! A very professional young man who was very thorough, organized and informative. The dealership as a whole was very welcoming, no pressure and we closed the deal the same day. Austin exceeded my expectations from the beginning and most importantly kept his word on...
Response from the owner Replied: Amy Ritchie, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 30, 2019
My family just purchased a used vehicle from Mercedes Benz of Durham. Salesman Tyler Brown did an amazing and outstanding job. He was committed and focused. He was patient as we contacted our banks for financing and as we allowed the dealership to check on financing for us as well. Tyler was quick...
Response from the owner Replied: Timothy Hill, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 30, 2019
Tyler Brown is a very nice man. We really appreciated his knowledge of the vehicle we purchased. He made the purchasing process very easy. We recommend everyone to go to Hendrick to purchase your next vehicle.
Response from the owner Replied: Qiang Zhou, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 30, 2019
If you are looking for excellent customer service look no further! Tyler Brown was by far the BEST! After an awful experience with another dealership, Tyler made sure we were completely taken care of.
Response from the owner Replied: We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham Hi Misti, we are very happy to have provided you with such a positive experience!
Google Review
- March 27, 2019
I worked with Tyler Brown while checking out a pre-owned vehicle. He is an excellent salesperson who delivers great customer service!
Response from the owner Replied: Kristy Terrell, thanks for your praise and kind comments about Tyler Brown! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 25, 2019
Response from the owner Replied: Sykvia Prescott, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- March 23, 2019
Response from the owner Replied: Hello Angie Nicks, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- March 21, 2019
Response from the owner Replied: Jeff Hoffman, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 20, 2019
The purchase experience of my Volvo XC90 with Jason Bruzzichesi was excellent. I felt like I received the same quality of service as though I was buying a new Mercedes. He was extremely responsive and had great communication and expectation setting. As I was not local, he made sure that...
Response from the owner Replied: Hi Scott Messenger, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 18, 2019
Awesome dealership!
Response from the owner Replied: Dawnette Tyson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- March 17, 2019
Great service team.
Response from the owner Replied: Hello Mike Higgins, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 10, 2019
This place is amazing. They have the best person on their staff. Ask for Brenson Brewer when you stop by!
Response from the owner Replied: Brenson Brewer, we really appreciate your feedback!
Google Review
- March 09, 2019
My family just purchased a used vehicle from Mercedes Benz of Durham. Salesman Tyler Brown did an amazing and outstanding job. He was committed and focused. He was patient as we contacted our banks for financing and as we allowed the dealership to check on financing for us as well. Tyler was quick...
Response from the owner Replied: Timothy Hill, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 06, 2019
Tyler Brown is a very nice man. We really appreciated his knowledge of the vehicle we purchased. He made the purchasing process very easy. We recommend everyone to go to Hendrick to purchase your next vehicle.
Response from the owner Replied: Qiang Zhou, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 05, 2019
The dreded lets trade cars experience was made somewhat painless at Hendricks Mercedes!After a month of reviewing information and test driving SUVs we had the good fortune of crossing paths with Tyler Brown at Hendricks. His patience, perserverence and product knowledge helped us make our...
Response from the owner Replied: Don Hatton, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 05, 2019
Austin Taylor was top notch! A very professional young man who was very thorough, organized and informative. The dealership as a whole was very welcoming, no pressure and we closed the deal the same day. Austin exceeded my expectations from the beginning and most importantly kept his word on...
Response from the owner Replied: Amy Ritchie, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 04, 2019
The staff is superior, the service department is attentive and empathetic, and the facility is spotless on a consistent basis. There is simply so other option when purchasing a Mercedes-Benz. Note: this review was left when I was not employed with Mercedes-Benz of Durham and was a service customer.
Response from the owner Replied: Mr. Brown, thank you so much for taking the time to leave some feedback on your visit with us. I'll make sure to pass along the message to our team, and if there's ever anything we can do for you in the future, please let us know!
Google Review
- March 04, 2019
Great experience; Liam Davitt was so helpful finding the right car for me!!!
Response from the owner Replied: Bonnie Larson, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 03, 2019
If you are looking for excellent customer service look no further! Tyler Brown was by far the BEST! After an awful experience with another dealership, Tyler made sure we were completely taken care of.
Response from the owner Replied: We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham Hi Misti, we are very happy to have provided you with such a positive experience!
Google Review
- March 01, 2019
While getting my car serviced at Hendrick Acura, I stopped by to check out a Mercedes S-class. I'm currently not in the market to buy (yet), but had a great experience just looking around. I was greeted at the door and the sales consultant, AD, was very professional and knowledgable. I look...
Response from the owner Replied: Larron Yancey, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 28, 2019
Response from the owner Replied: Hello Donald Thomas, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 28, 2019
Good deals
Response from the owner Replied: Hello Bahadir Kabacan, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- February 28, 2019
Great Brand, awesome people, great service department in special (Carlos Briceo) very knowledgeable on what he does. Deserve a 5 star.
Response from the owner Replied: Mr. Molina, thank you so much for taking the time to leave us some feedback on your visit with us! We always strive to provide a 5 star experience to everyone, and the brand is phenomenal (I mean, who doesn't love a Mercedes-Benz?) We look forward to your next visit with us!
Google Review
- February 28, 2019
It's simple. Mr. Gibert is the Best Service Advisor I have encountered. He's professional, courteous and an expert servicing my Mercedes
Response from the owner Replied: Tom Boone, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- February 28, 2019
Great help always on time and very knowledgeable of their product. Very professional and still know how to have fun
Response from the owner Replied: Hi Damien Tanner, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- February 28, 2019
Tyler and Marcus were very helpful and made the process go smoothly. These would be the two guys to go see if youre interested in buying a Benz in Durham, NC.
Response from the owner Replied: Derek Taylor, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 28, 2019
I purchased a car from Mercedes Benz of Durham on February 15th, 2019 from Tyler Brown. Literally the best experience car buying experience I have ever had purchasing a car! Tyler Browns integrity is 2nd to none. I live in Winston Salem and commute weekly to Washington DC weekly as that is where I...
Response from the owner Replied: John Cosgrove, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
Google Review
- February 28, 2019
Outstanding buying experience at Mercedes Benz of Durham! Marcus Riddick was professional, efficient and VERY knowledgable. Thanks too the team at Mercedes Benz of Durham!
Response from the owner Replied: John Kent, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 28, 2019
Tyler was the best, we had wonderful service and well explained about all the options
Response from the owner Replied: Lakshmi Boggala, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- February 28, 2019
Ive had Lexus and BMW and was looking for a luxury car with great safety features. I found all that and more! Beautiful SUV with everything I wanted. The salesman I got was perfect. He was never pushy or in a hurry. Great salesman for little old ladies! Name, Brett Weaver. A salesman I will go...
Response from the owner Replied: Vikki Poynter, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
Google Review
- February 28, 2019
Austin was a very pleasant young man. We really appreciated his knowledge of the vehicle we purchased. He made the purchasing process very easy. Everyone here are very pleasant from the time we entered until the process was complete. We highly recommend everyone to go to Hendrick to purchase your...
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 28, 2019
What a pleasant car-buying experience!! Everyone was very friendly, not at all pushy, from the front counter all the way up to the general manager. They were willing to work with me to make sure I found a car that met all my needs. I felt they gave me a good deal on my trade-in. When I picked my...
Response from the owner Replied: Carolyn Lyman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day!
Google Review
- February 28, 2019
The team at Mercedes-Benz of Durham is fantastic! From the time I stepped inside to the time I left I was met by nothing but friendly people. They catered to my particular situation and helped me find the best vehicle for my lifestyle. I never felt like I was being pressured to make a decision and I...
Response from the owner Replied: Connor Joy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 26, 2019
Ive had Lexus and BMW and was looking for a luxury car with great safety features. I found all that and more! Beautiful SUV with everything I wanted. The salesman I got was perfect. He was never pushy or in a hurry. Great salesman for little old ladies! Name, Brett Weaver. A salesman I will go...
Response from the owner Replied: Vikki Poynter, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
Google Review
- February 26, 2019
Austin was a very pleasant young man. We really appreciated his knowledge of the vehicle we purchased. He made the purchasing process very easy. Everyone here are very pleasant from the time we entered until the process was complete. We highly recommend everyone to go to Hendrick to purchase your...
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 25, 2019
What a pleasant car-buying experience!! Everyone was very friendly, not at all pushy, from the front counter all the way up to the general manager. They were willing to work with me to make sure I found a car that met all my needs. I felt they gave me a good deal on my trade-in. When I picked my...
Response from the owner Replied: Carolyn Lyman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day!
Google Review
- February 25, 2019
Great help always on time and very knowledgeable of their product. Very professional and still know how to have fun
Response from the owner Replied: Hi Damien Tanner, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- February 23, 2019
Response from the owner Replied: Kris Whitenack, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 22, 2019
Response from the owner Replied: Hello Donald Thomas, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 20, 2019
Outstanding buying experience at Mercedes Benz of Durham! Marcus Riddick was professional, efficient and VERY knowledgable. Thanks too the team at Mercedes Benz of Durham!
Response from the owner Replied: John Kent, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 18, 2019
It's simple. Mr. Gibert is the Best Service Advisor I have encountered. He's professional, courteous and an expert servicing my Mercedes
Response from the owner Replied: Tom Boone, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- February 16, 2019
I purchased a car from Mercedes Benz of Durham on February 15th, 2019 from Tyler Brown. Literally the best experience car buying experience I have ever had purchasing a car! Tyler Browns integrity is 2nd to none. I live in Winston Salem and commute weekly to Washington DC weekly as that is where I...
Response from the owner Replied: John Cosgrove, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
Google Review
- February 16, 2019
Good deals
Response from the owner Replied: Hello Bahadir Kabacan, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- February 14, 2019
Response from the owner Replied: Hello Stephanie Moore, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Yelp Review
- February 13, 2019
The warning light for my headlamp came on today (11-21/18). I called the dealership and they can fit me in today in the next 10 minutes. This is exceptional considering it's the day before the Thanksgiving holiday and they are probably very busy. They are Awesome!!! Thanks Henrique.
Greg H. Replied: Thank you for letting us know about your experience at Mercedes-Benz of Durham. Good customers service is our priority and we are thrilled to hear that we met your expectations. We look forward to seeing you for your next service and annual inspection.
Google Review
- February 10, 2019
Tyler was the best, we had wonderful service and well explained about all the options
Response from the owner Replied: Lakshmi Boggala, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- February 07, 2019
The team at Mercedes-Benz of Durham is fantastic! From the time I stepped inside to the time I left I was met by nothing but friendly people. They catered to my particular situation and helped me find the best vehicle for my lifestyle. I never felt like I was being pressured to make a decision and I...
Response from the owner Replied: Connor Joy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 06, 2019
Ive never had such a positive experience at a luxury dealership before. I was completely WOWed by how friendly and knowledgeable the entire staff was. Everyone was very knowledgeable and professional.Brett Weaver in sales was great to work with! He was knowledgeable, listened to my specific needs,...
Response from the owner Replied: Cameron Whitley, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham.
Google Review
- February 06, 2019
Tyler and Marcus were very helpful and made the process go smoothly. These would be the two guys to go see if youre interested in buying a Benz in Durham, NC.
Response from the owner Replied: Derek Taylor, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 05, 2019
Great Brand, awesome people, great service department in special (Carlos Briceo) very knowledgeable on what he does. Deserve a 5 star.
Response from the owner Replied: Mr. Molina, thank you so much for taking the time to leave us some feedback on your visit with us! We always strive to provide a 5 star experience to everyone, and the brand is phenomenal (I mean, who doesn't love a Mercedes-Benz?) We look forward to your next visit with us!
Google Review
- January 30, 2019
We bought a extended warranty from Daniel Scarlett which is the best thing weve ever done we had some things go wrong with the vehicle a year after we owned it and it was all covered under the extended warranty thanks Daniel great job !!!!!!!
Response from the owner Replied: William Scarlett, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 30, 2019
Kim Fredland is great service writer; very friendly and helpful. Jeff Wallace seems to be able to diagnose and fix anything on my 2007 E-350. Top notch!
Response from the owner Replied: J Gregory Wallace, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 30, 2019
Not your typical 5 star review. It all started on the worst possible foot, an error on their part. I was furious and ready to let the 1 star rant begin. But by the time I left the lot I had walked away with an amazing car and couldn't be happier. It is a team effort at Mercedes-Benz of Durham, and I...
Response from the owner Replied: Julian S, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 30, 2019
This place sets the bar for service! They scheduled my service quickly and had me in a car and on my way. They follow up with the status of your service and are completely honest with you. I wont take my car anywhere else.
Response from the owner Replied: Andrew Bernard, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- January 30, 2019
World-class customer service. They treat the customers very well and do a great job in servicing my vehicle as well.
Response from the owner Replied: Ritwik Pavan, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- January 30, 2019
Superb facility with great and responsive service. Was immediately impressed with how attentive and caring the staff is, would recommend to anybody
Response from the owner Replied: Kylee Vaughn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We do hope we can be of assistance in the future. Take care!
Google Review
- January 30, 2019
Couldnt have been a better experience working with Tyler and Sarah at Mercedes of Durham! Never thought buying a car through phone calls and online paperwork was possible, but the process was seemless. Tyler went went above and beyond and delivered the car to me at a Hendrick delearship that was...
Response from the owner Replied: Mr. Wiley, we're so glad that we were able to go above and beyond your expectations! I'll be sure Tyler and Sarah hear your kind words. They're both awesome team members and we're lucky to have them. If there's ever anything else we can do for you, don't hesitate to call!
Google Review
- January 30, 2019
Wonderful dealership to do business. I trust what my service writer Kim says.
Response from the owner Replied: Hello Ed Moss, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- January 30, 2019
Wonderful experience with the sales team and managers! Everyone was helpful, efficient, and professional.
Response from the owner Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 30, 2019
These folks are awesome!!! I have been working with Jeff (Master Tech) and Kim (Service Writer)for 5 years or so and have never been disappointed. They always go the extra mile to make sure the work is done correctly and in a timely manner. I have never had problems with my car, thanks to them. No...
Response from the owner Replied: Rod Baker, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 30, 2019
Have purchased numerous vehicles and have all our vehicles serviced here. Top notch staff in both sales and service, immaculate facility, and great company to do business with. Highly recommend #MBDNC and Hendrick.
Response from the owner Replied: Wade Baily, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Google Review
- January 30, 2019
Wonderful dealership to do business. I trust what my service writer Kim says.
Response from the owner Replied: Hello Ed Moss, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- January 30, 2019
These folks are awesome!!! I have been working with Jeff (Master Tech) and Kim (Service Writer)for 5 years or so and have never been disappointed. They always go the extra mile to make sure the work is done correctly and in a timely manner. I have never had problems with my car, thanks to them. No...
Response from the owner Replied: Rod Baker, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 29, 2019
We bought a extended warranty from Daniel Scarlett which is the best thing weve ever done we had some things go wrong with the vehicle a year after we owned it and it was all covered under the extended warranty thanks Daniel great job !!!!!!!
Response from the owner Replied: William Scarlett, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 28, 2019
Kim Fredland is great service writer; very friendly and helpful. Jeff Wallace seems to be able to diagnose and fix anything on my 2007 E-350. Top notch!
Response from the owner Replied: J Gregory Wallace, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 28, 2019
This place sets the bar for service! They scheduled my service quickly and had me in a car and on my way. They follow up with the status of your service and are completely honest with you. I wont take my car anywhere else.
Response from the owner Replied: Andrew Bernard, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- January 26, 2019
Response from the owner Replied: Hello Ralph Harkless, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- January 25, 2019
Superb facility with great and responsive service. Was immediately impressed with how attentive and caring the staff is, would recommend to anybody
Response from the owner Replied: Kylee Vaughn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We do hope we can be of assistance in the future. Take care!
Google Review
- January 25, 2019
Wonderful experience with the sales team and managers! Everyone was helpful, efficient, and professional.
Response from the owner Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 25, 2019
Amazing experience! I told Ryan, the pre-owned manager, that I was looking for a Lexus. He found the perfect car and called me right away. The whole process was seamless...Liam, my sales associate, took great care of me and answered all of my questions. I hardly had to wait to see Daniel in finance....
Response from the owner Replied: Kim Power, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 25, 2019
World-class customer service. They treat the customers very well and do a great job in servicing my vehicle as well.
Response from the owner Replied: Ritwik Pavan, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- January 25, 2019
While there may be three dealerships flying the Mercedes Benz star, there is only one choice for us. When it comes to parts availability and dedication to the customers' needs, Mercedes Benz of Durham is the best in the area. Brandon is always there to look after our best interests.
Response from the owner Replied: The Foreign Service Inc., your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 22, 2019
I just got back from a great service visit at Mercedes-Benz of Durham. I was a "walk on" (no appointment) and I just needed a tire mounted on a wheel (I brought both with me). The service advisor (John) was great to work with and the whole process took about 10 minutes. Great service, to handle it...
Response from the owner Replied: D, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- January 18, 2019
Not your typical 5 star review. It all started on the worst possible foot, an error on their part. I was furious and ready to let the 1 star rant begin. But by the time I left the lot I had walked away with an amazing car and couldn't be happier. It is a team effort at Mercedes-Benz of Durham, and I...
Response from the owner Replied: Julian S, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 15, 2019
Before thanksgiving I turned my GLE350 in for a C300. I was very excited about my purchase and the sales process was smooth. Then after discussion with the Finance person, I realized that I had paid for service on my car that should have been covered. Once I realized this, I asked for the term...
Response from the owner Replied: Mr. Ismaili, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Scott Ragland at (919) 354-7722, we look forward to hearing from you soon.
Google Review
- January 11, 2019
I had a very bad experience with the Mercedes-Benz dealership in Durham they were rude didn't care about my feelings because I was not purchasing a Mercedes Benz I felt I was treated differently I learned one lesson if you're not buying a Mercedes Benz Never by any other vehicle from them other than...
Response from the owner Replied: Aretha Pleasant, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Katie Cavnar at (919) 354-7728. Thank you for your time and we look forward to hearing from you soon.
Google Review
- January 09, 2019
Couldnt have been a better experience working with Tyler and Sarah at Mercedes of Durham! Never thought buying a car through phone calls and online paperwork was possible, but the process was seemless. Tyler went went above and beyond and delivered the car to me at a Hendrick delearship that was...
Response from the owner Replied: Mr. Wiley, we're so glad that we were able to go above and beyond your expectations! I'll be sure Tyler and Sarah hear your kind words. They're both awesome team members and we're lucky to have them. If there's ever anything else we can do for you, don't hesitate to call!
Google Review
- January 09, 2019
Response from the owner Replied: Hello Mr. Williams, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 06, 2019
Response from the owner Replied: Mr. Purcell, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Katie Cavnar at 919-354-7728, we look forward to hearing from you soon.
Google Review
- December 30, 2018
We bought a Certified Pre-Owned 2015 ML350 from Mercedes-Benz of Durham and I must say it was an extremely positive experience from beginning to end. All of the staff were uniformly polite and helpful and we had the good fortune to work with Product Specialist Marcus Riddick. Marcus was GREAT!! ...
Response from the owner Replied: We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Google Review
- December 30, 2018
Interesting negotiation for a lease. This is the first time I have ever had a dealer RAISE the price of the car every time we spoke. First they dropped a discount that they had offered earlier that day, and then they kept making "math errors" on the residual and when they added the dealer fees. ...
Response from the owner Replied: We appreciate you taking time to leave us a reivew and would love the opportunity to discuss your experience further. At your convenience please reach out to Katie Cavnar at 919-354-7728. We look forward to hearing from you soon.
Google Review
- December 30, 2018
While I couldn't find the vehicle I wanted here, the sales experience was great. The service experience though is even better. Highly recommend.
Response from the owner Replied: Srikanth Janga, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- December 30, 2018
I took my 2010 GLK 350 to this location just have a headlight bulb changed. There was nothing wrong with my car before I took it there. When the serviceman brought my car back, he stated that as a courtesy he tried to top off all the fluids and there was a whole in my radiator and the fluid went...
Response from the owner Replied: Hi Ms. Swinney, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Katie Cavnar at (919)-354-7728 at your convenience. Thank you!
Google Review
- December 30, 2018
Bought a few cars from these guys and it's always been a great experience. Well maintained dealership and knowledgeable reps in the showroom.
Response from the owner Replied: Mr. Vaughan, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 30, 2018
Love the staff here. Each trip has been easy and the service has been helpful in keeping me informed on decisions, prices and options.
Response from the owner Replied: William Mcbee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 30, 2018
We had an excellent first Service experience with our E300 at Mercedes-Benz of Durham! Wonderful Service - great people to work with!
Response from the owner Replied: Lita Smith, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- December 27, 2018
Bought a few cars from these guys and it's always been a great experience. Well maintained dealership and knowledgeable reps in the showroom.
Response from the owner Replied: Mr. Vaughan, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 27, 2018
Response from the owner Replied: Jymell Scott, Thank you for taking the time to share your recent experience with us. I would like the opportunity to discuss it with you further, as I don't have you in our system regarding a visit. If you could, please give Katie Cavnar a call at 919-354-7728. Thanks so much and I appreciate your time.
Yelp Review
- December 27, 2018
Bought a few cars from these guys over the last couple of years. Great experience every time. Knowledgeable reps and clean showroom.
Google Review
- December 24, 2018
I took my 2010 GLK 350 to this location just have a headlight bulb changed. There was nothing wrong with my car before I took it there. When the serviceman brought my car back, he stated that as a courtesy he tried to top off all the fluids and there was a whole in my radiator and the fluid went...
Response from the owner Replied: Hi Ms. Swinney, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Katie Cavnar at (919)-354-7728 at your convenience. Thank you!
Google Review
- December 21, 2018
While I couldn't find the vehicle I wanted here, the sales experience was great. The service experience though is even better. Highly recommend.
Response from the owner Replied: Srikanth Janga, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- December 21, 2018
Love the staff here. Each trip has been easy and the service has been helpful in keeping me informed on decisions, prices and options.
Response from the owner Replied: William Mcbee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 20, 2018
We had an excellent first Service experience with our E300 at Mercedes-Benz of Durham! Wonderful Service - great people to work with!
Response from the owner Replied: Lita Smith, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Yelp Review
- December 20, 2018
We had an excellent first Service experience with our E300 at Mercedes-Benz of Durham! Wonderful Service - great people to work with!
Google Review
- December 19, 2018
Interesting negotiation for a lease. This is the first time I have ever had a dealer RAISE the price of the car every time we spoke. First they dropped a discount that they had offered earlier that day, and then they kept making "math errors" on the residual and when they added the dealer fees. ...
Response from the owner Replied: We appreciate you taking time to leave us a reivew and would love the opportunity to discuss your experience further. At your convenience please reach out to Katie Cavnar at 919-354-7728. We look forward to hearing from you soon.
Google Review
- December 18, 2018
We bought a Certified Pre-Owned 2015 ML350 from Mercedes-Benz of Durham and I must say it was an extremely positive experience from beginning to end. All of the staff were uniformly polite and helpful and we had the good fortune to work with Product Specialist Marcus Riddick. Marcus was GREAT!! ...
Response from the owner Replied: We're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Google Review
- December 17, 2018
Tyler and Austin helped me buy my MB and they were great! As a young female, entering a car dealership alone can be intimidating, but I didn't feel that way at MB Durham. I test drove the car I ultimately purchased with Austin, and it was genuinely a fun experience. He took the time to show me the...
Response from the owner Replied: Hello Sarah, we appreciate you taking the time to leave us this feedback. I completely agree, entering a car dealership alone CAN be intimidating, but I'm so glad you got to meet and work with both Tyler and Austin to ease that intimidation and make you comfortable during your visit. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 17, 2018
Really nice and helpful sales guys. Not pushy.
Response from the owner Replied: Brittany Harrison, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 16, 2018
Response from the owner Replied: Yazan Ahmad, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 16, 2018
Response from the owner Replied: Luis Gonzalez, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 12, 2018
Simply the best!
Response from the owner Replied: Hi Alison Parsons, thank you so much for your positive comments about Mercedes-Benz of Durham! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 08, 2018
Great!
Response from the owner Replied: Hi Jerry Rawlinson! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 05, 2018
Love our new GLC300-everyone at Mercedes South Point has been very helpful
Response from the owner Replied: Mr. Stone, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
Google Review
- November 30, 2018
I had an Early morning appt. My vehicle wasn't seen by a tech until 3 DAYS after I dropped it WITH AN APPT.... Poor communication. Slow communication and follow up. I typically used Mercedes Benz of South Charlotte. This, by far, was my worst MB experience....
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Durham, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 794-7077 and ask for Cameron Johnson. We look forward to hearing from you.
Google Review
- November 30, 2018
Great car buying experience. Thank you Alex!
Response from the owner Replied: Ms. Craft, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Alex with be thrilled to know you had such a positive experience with him and the rest of the team. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 30, 2018
I had an Early morning appt. My vehicle wasn't seen by a tech until 3 DAYS after I dropped it WITH AN APPT.... Poor communication. Slow communication and follow up. I typically used Mercedes Benz of South Charlotte. This, by far, was my worst MB experience....
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Durham, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 794-7077 and ask for Cameron Johnson. We look forward to hearing from you.
Google Review
- November 30, 2018
I have a 2017 Genesis G90 that I purchased new at the end of 2016 but put too many miles on it with a long commute to/from work, so I decided to get something smaller with better gas mileage to use during the week. Before going around to car dealerships (who the heck wants to deal with all those...
Response from the owner Replied: Michael, we're so glad that we were able to go above and beyond your expectations! Your review and kind words brings so much delight to myself and our team. Both Noor and Virginia are absolutely ecstatic that they made such a huge impact on your experience. Our whole team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 30, 2018
An amazing team of sales and service professionals. It's always a "treat" to come and visit this dealership.
Response from the owner Replied: Ms. Johnson, your wonderful feedback and rating mean a lot to us. It's always a treat to see you as well. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- November 30, 2018
We love our salesman Marcus Riddick
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 30, 2018
The service was second to none.
Response from the owner Replied: Mr. Kaloko, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. I'll make sure to pass along your kind words to our service department. We can't wait to see you again, have a great day.
Google Review
- November 30, 2018
It's been nothing but disappointing after we purchased our vehicle at this location, from a sales person (Ben) who promised us a pair of keys but said the original owner would provide the second key within a month. We said OK, and left with our car. Now at 3 months on, Ben has since left and the...
Response from the owner Replied: Adansonian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. From our understanding, Katie has assisted you in getting the things described above worked out. We would like to work towards a resolution and have the opportunity to turn this around, so if you are willing, please reach out to us at (919) 794-7077 to discuss this further. Thank you, Mercedes-Benz of Durham.
Google Review
- November 28, 2018
Response from the owner Replied: Hi Ohyabee, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Yelp Review
- November 28, 2018
Took the vehicle for the 20K service and didn't mind driving to Durham because I had a bad experience with the guys in Raleigh. I think they did a good job but it just seems to me that about 1000 for an oil change and tire rotation is a little high but i guess it may be because this included...
Google Review
- November 26, 2018
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (919) 354-7728 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you! Katie Cavnar, Marketing and Community Relations Manager
Google Review
- November 24, 2018
Response from the owner Replied: Hi Mr. Edwards, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 24, 2018
Great car buying experience. Thank you Alex!
Response from the owner Replied: Ms. Craft, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Alex with be thrilled to know you had such a positive experience with him and the rest of the team. We are always more than happy to assist you if anything else comes up. Take care!
Yelp Review
- November 23, 2018
As soon as I posted the previous 1-star review on the missing key, the Marketing and Community Relations Manager (Ms.Katie Cavnar) contacted me, and we could pick up the key by the end of that day. We could never get through to Liam in the end, but the missing key miraculously appeared right after...
Google Review
- November 21, 2018
It's been nothing but disappointing after we purchased our vehicle at this location, from a sales person (Ben) who promised us a pair of keys but said the original owner would provide the second key within a month. We said OK, and left with our car. Now at 3 months on, Ben has since left and the...
Response from the owner Replied: Adansonian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. From our understanding, Katie has assisted you in getting the things described above worked out. We would like to work towards a resolution and have the opportunity to turn this around, so if you are willing, please reach out to us at (919) 794-7077 to discuss this further. Thank you, Mercedes-Benz of Durham.
Google Review
- November 14, 2018
Great service department
Response from the owner Replied: Mr. Baildon, thank you so much for leaving us some feedback on your experience. If there's ever any way we can assist in the future, please reach out to us and we'll be happy to help!
Google Review
- November 14, 2018
The service was second to none.
Response from the owner Replied: Mr. Kaloko, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. I'll make sure to pass along your kind words to our service department. We can't wait to see you again, have a great day.
Google Review
- November 09, 2018
Brett, Liam, their manager and the finance manager (Sorry forgot their names) did a great job. These young millenial men strive to do well at their jobs, which is a refreshing thing to see in today's social climate. I wish them much success in life. This is the second vehicle we purchase from...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 07, 2018
I have a 2017 Genesis G90 that I purchased new at the end of 2016 but put too many miles on it with a long commute to/from work, so I decided to get something smaller with better gas mileage to use during the week. Before going around to car dealerships (who the heck wants to deal with all those...
Response from the owner Replied: Michael, we're so glad that we were able to go above and beyond your expectations! Your review and kind words brings so much delight to myself and our team. Both Noor and Virginia are absolutely ecstatic that they made such a huge impact on your experience. Our whole team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 07, 2018
This service department is the worst I have ever experienced. My vehicle was damaged by a third party who took full responsibility for their mistake. My car went for repairs on August 24, 2018 and after almost 2 month, they notified me that the car was ready for pickup. I drove less than a quarter...
Response from the owner Replied: Hi Robt Gatt, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our service manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 794-7077. We look forward to hearing from you.
Google Review
- November 06, 2018
Response from the owner Replied: Stephanie Dunston, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 06, 2018
I bought a brand new GLC300W4 from the dealership working with Aditya and Scott yesterday. They along with their team made the entire car buying process quick, smooth, easy and haggle free with their great service, understanding the customer needs, budget and presenting a very competitive...
Response from the owner Replied: Hi Viswas Purani, thank you so much for your positive comments about Mercedes-Benz of Durham! I'll make sure to pass along your kind comments to Aditya and Scott. We look forward to your next visit! Take care!
Google Review
- November 05, 2018
Had a great experience buying a CPO Mercedes from Liam at Mercedes of Durham. I highly recommend them if you are in the market for a new or used car.
Response from the owner Replied: Hi Mr. Chaffin, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here with Liam! Until next time!
Google Review
- November 05, 2018
Cannot beat the best. Virginia was so attentive. She was a huge part of the purchase.
Response from the owner Replied: Ms. Conaway, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Yelp Review
- November 05, 2018
Perfect service from Virginia and I have a gorgeous car, that is safe and confortable. Hendrick's Mercedes is attentive and efficient. You made a customer out of me.
Google Review
- November 01, 2018
We love our salesman Marcus Riddick
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- October 31, 2018
I have a 2017 Genesis G90 that I purchased new at the end of 2016 but put too many miles on it with a long commute to/from work, so I decided to get something smaller with better gas mileage to use during the week. Before going around to car dealerships (who the heck wants to deal with all those...
Response from the owner Replied: Michael, we're so glad that we were able to go above and beyond your expectations! Your review and kind words brings so much delight to myself and our team. Both Noor and Virginia are absolutely ecstatic that they made such a huge impact on your experience. Our whole team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 31, 2018
The staff here has been uncommonly helpful and supportive, from the moment I walked in through what is now a month or two of ownership. I can't tell you how much of a difference this made in my original decision (e.g., in comparison to the competition among other manufactures' dealerships 0, and I...
Response from the owner Replied: Mr. Aldrich, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! It's always a pleasure to see you and your wife. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 31, 2018
The staff at this dealership were so professional and friendly. They researched what I was looking for and were able to locate my dream car. I would recommend them to all my friends and family.
Response from the owner Replied: Hi Ms. Kelly, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Yelp Review
- October 31, 2018
I have a 2017 Genesis G90 that I purchased new at the end of 2016 but put too many miles on it with a long commute to/from work, so I decided to get something smaller with better gas mileage to use during the week. Before going around to car dealerships (who the heck wants to deal with all those car...
Google Review
- October 31, 2018
An amazing team of sales and service professionals. It's always a "treat" to come and visit this dealership.
Response from the owner Replied: Ms. Johnson, your wonderful feedback and rating mean a lot to us. It's always a treat to see you as well. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- October 30, 2018
I did not see the CLS i wanted to buy but it was a nice looking dealership
Response from the owner Replied: Mr. Sheets, we are glad we could help! I hate we didn't have the vehicle you had in mind, but whenever you're in the market again, stop by and we'll be more than happy to help you find the perfect car. Have a good day!
Google Review
- October 30, 2018
Have worked on my Sprinter Van multiple times. Very satisfied
Response from the owner Replied: Mr. Sparrow, thank you so much for leaving us a review! I'll make sure to tell our Service Department how satisfied you are!
Google Review
- October 30, 2018
Excellent experience at MB Durham! very satisfied with the car and the staff. Marty Sigmund, our sales associate is knowledgeable, pleasant and efficient. After purchase he met with me over and over to go over the electronics. He always answers texts promptly. About 3 months later, I ...
Response from the owner Replied: Hi Ms. Pisharody, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations and could get your new car fixed so quickly! We look forward to your next visit! Take care!
Google Review
- October 30, 2018
Bought my first Mercedes recently from my sales specialist Brett Weaver. He was knowledgeable , helpful with finding the right vehicle for me and best of all I never felt like I was working with a traditional car sales guy but a professional that knew his product and sincerely wanted to help me find...
Response from the owner Replied: Tommy Pearce, your wonderful feedback and rating mean a lot to us. I'll be sure to pass along your words to Brett. He'll be thrilled to hear how pleased you are! Thank you again for the great review! Take care!
Google Review
- October 30, 2018
Excellent service! Worked with Daniel Scarlett and Jason Bruzzichesi and would highly recommend them for an enjoyable car buying experience. They are extremely knowledgeable, professional and fun and worked hard to help me find the perfect car. Thanks for making my dreams come true! You are both...
Response from the owner Replied: Ms. Miller, thank you for your kind words and this wonderful review! I'll gladly pass on your comments to Jason and Daniel. Thank you so much again for your feedback! We hope you have a great day!
Google Review
- October 29, 2018
Excellent service! Worked with Daniel Scarlett and Jason Bruzzichesi and would highly recommend them for an enjoyable car buying experience. They are extremely knowledgeable, professional and fun and worked hard to help me find the perfect car. Thanks for making my dreams come true! You are both...
Response from the owner Replied: Ms. Miller, thank you for your kind words and this wonderful review! I'll gladly pass on your comments to Jason and Daniel. Thank you so much again for your feedback! We hope you have a great day!
Google Review
- October 27, 2018
Bought my first Mercedes recently from my sales specialist Brett Weaver. He was knowledgeable , helpful with finding the right vehicle for me and best of all I never felt like I was working with a traditional car sales guy but a professional that knew his product and sincerely wanted to help me find...
Response from the owner Replied: Tommy Pearce, your wonderful feedback and rating mean a lot to us. I'll be sure to pass along your words to Brett. He'll be thrilled to hear how pleased you are! Thank you again for the great review! Take care!
Google Review
- October 26, 2018
Response from the owner Replied: Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 26, 2018
I did not see the CLS i wanted to buy but it was a nice looking dealership
Response from the owner Replied: Mr. Sheets, we are glad we could help! I hate we didn't have the vehicle you had in mind, but whenever you're in the market again, stop by and we'll be more than happy to help you find the perfect car. Have a good day!
Google Review
- October 18, 2018
Response from the owner Replied: Hi Lucille Shapiro, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 18, 2018
Excellent experience at MB Durham! very satisfied with the car and the staff. Marty Sigmund, our sales associate is knowledgeable, pleasant and efficient. After purchase he met with me over and over to go over the electronics. He always answers texts promptly. About 3 months later, I ...
Response from the owner Replied: Hi Ms. Pisharody, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations and could get your new car fixed so quickly! We look forward to your next visit! Take care!
Yelp Review
- October 18, 2018
Excellent service and customer care, I will continue to use Mercedes of Durham for all my service needs. Kris, the service advisor is always responsive to my repair and maintenance needs for my Mercedes.
Google Review
- October 17, 2018
I just purchased a 2017 Genesis that they had from a trade-in. The customer service that I received from Liam in Sales and Daniel the Business Manager could not have been any better. I felt as if I was buying a brand new $100k Mercedes. I will be back.
Response from the owner Replied: Mr. Karidis, congratulations on your new Genesis! I'll make sure to pass along the kind words to Liam and Daniel. We strive to make every experience exceptional, regardless of what you're purchasing from us. We look forward to seeing you again in the future!
Yelp Review
- October 11, 2018
My wife and I went to purchase a Mercedes and was told the bank wouldn't approve us even though our credit is good. Gave me a lame excuse about owning more than one vehicle... that I quickly debunked... Called my bank and they said that's not true. Went back to the dealership and was told Ryan the...
Cars.com Review
- October 10, 2018
Wonderful experience with vehicle purchase in September 2018. The very knowledgeable sales and finance folks were extremely helpful, patient and informative and are highly recommended. The facility itself is fantastic.
Mercedes-Benz of Durham Replied: We are so happy to read such a great review about Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- October 09, 2018
Great service on our Sprinter!
Response from the owner Replied: Hi Greg Hales, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Yelp Review
- October 06, 2018
Called about a vehicle. Drove straight there from out of town and was there within an hour for our appointment. As we walk up, they let someone else take it for a test drive. We wait for 45 minutes and then find out the other guy gets to decide if he wants to buy it or not. Would have been nice to...
Katie C. Replied: Hi Stephanie, I'd like to first and foremost apologize for your experience here over the weekend. We always strive to provide the best experience for all of our clients, and it seems we dropped the ball here. I'll ensure to get this through to the appropriate channels to make sure it gets addressed. In the meantime, if there is anything you'd like to discuss with me personally, I'd love to get a chance to chat with you in further detail about this. My number is (919) 354-7728 or via email at . Thank you, Katie Cavnar, Marketing and Community Relations Manager.
Google Review
- October 02, 2018
Jason Bruzzichesi was our sales specialist, and he was knowledgeable, patient, and responsive. He listened well. We felt no pressure from him, so this made car-shopping enjoyable. We have worked with this dealership before, and the employees we've encountered are polite (always smile and say hello;)...
Response from the owner Replied: Ms. Merrill, thank you for taking the time to tell us about your visit with us. I'll make sure to pass along your kind words to Jason and the team. We're glad you've enjoyed your visits here with us and we hope to continue to exceed your expectations.
Google Review
- October 02, 2018
Have worked on my Sprinter Van multiple times. Very satisfied
Response from the owner Replied: Mr. Sparrow, thank you so much for leaving us a review! I'll make sure to tell our Service Department how satisfied you are!
Google Review
- September 30, 2018
I was in the market for a Mercedes Certified Pre Owned SUV. Having gone on line, I saw that Mercedes Benz of Durham had one that I was interested in. I was warmly greeted at the front desk and then introduced to Benjamin Ealy who is a product specialist. Ben was patient, extremely informative and...
Response from the owner Replied: Mr. Teen, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 30, 2018
Excellent Customer service, professional sales team, Marty Sigmund took wonderful care of us from the beginning to the end. Love my new Mercedes Benz.
Response from the owner Replied: Ms. Aviles, I'll certainly pass along your kind words to Marty. Enjoy your new Mercedes-Benz. You've earned it!
Google Review
- September 30, 2018
Excellent service! Austin was determined to help us and put us in the right vehicle. He paid attention to every little detail, request, and went the extra mile to make sure we were comfortable. We were definitely in the right hands. When you shop at Mercedes of Southpoint ask for Austin!
Response from the owner Replied: Shaiheim Mcrae, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Until the next time we meet, take care!
Google Review
- September 30, 2018
My husband and I had such a great experience shopping for my new car. We had visited 2 other dealerships and didnt get half the attention or care that we received at Mercedez Benz of Durham. Virginia was such a pleasure to work with and went above and beyond to give us all we asked for and more. We...
Response from the owner Replied: Thank you so much for taking the time to leave a review about your time with us. I'll make sure to pass along the kind words to Virginia. We look forward to seeing you soon!
Google Review
- September 30, 2018
When we received a loyalty letter in the mail the thought had not crossed our mind to purchase or lease another vehicle at the time. A week or so passed by, we took a look at one of our older vehicles and said...why not go see what they can do. Our loyalty representative Daniel was top notch. He...
Response from the owner Replied: Hi R Patterson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- September 30, 2018
Excellent service! Austin was determined to help us and put us in the right vehicle. He paid attention to every little detail, request, and went the extra mile to make sure we were comfortable. We were definitely in the right hands. When you shop at Mercedes of Southpoint ask for Austin!
Response from the owner Replied: Shaiheim Mcrae, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Until the next time we meet, take care!
Google Review
- September 29, 2018
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- September 27, 2018
When we received a loyalty letter in the mail the thought had not crossed our mind to purchase or lease another vehicle at the time. A week or so passed by, we took a look at one of our older vehicles and said...why not go see what they can do. Our loyalty representative Daniel was top notch. He...
Response from the owner Replied: Hi R Patterson, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- September 25, 2018
Response from the owner Replied: Weymon Oxendine, we are so happy to read such a great review about Mercedes-Benz of Durham! We hope to see you soon!
Yelp Review
- September 24, 2018
Thank you. Great service and care for helping us lease our Mercedes-Benz GLC300 SUV 2019....I ABSOLUTELY love my new car. It drives like a dream!!
Google Review
- September 21, 2018
They took care of business.
Response from the owner Replied: Mr. Singer, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
Google Review
- September 10, 2018
Response from the owner Replied: Gary Wilson, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
Google Review
- September 08, 2018
My husband and I had such a great experience shopping for my new car. We had visited 2 other dealerships and didnt get half the attention or care that we received at Mercedez Benz of Durham. Virginia was such a pleasure to work with and went above and beyond to give us all we asked for and more. We...
Response from the owner Replied: Thank you so much for taking the time to leave a review about your time with us. I'll make sure to pass along the kind words to Virginia. We look forward to seeing you soon!
Google Review
- September 07, 2018
Response from the owner Replied: Henry Duran, we really appreciate your positive review! We hope you have a great day!
Google Review
- September 07, 2018
Worthy of more than a 5 star review. My wife and I had the best experience from online sales, receptionist, to Marcus Riddick in sales! The best customer service experience from start to finish. Well worth the 2.5 hour drive. You have gained a life long customer with us. It was a pleasure...
Response from the owner Replied: Mr. Hardison, it's such a pleasure to hear how wonderful everything was. I'll make sure to pass along the words to everyone who assisted you; they'll be so thrilled to hear how happy you are. We look forward to having you as a life long customer!
Google Review
- September 07, 2018
I was in the market for a Mercedes Certified Pre Owned SUV. Having gone on line, I saw that Mercedes Benz of Durham had one that I was interested in. I was warmly greeted at the front desk and then introduced to Benjamin Ealy who is a product specialist. Ben was patient, extremely informative and...
Response from the owner Replied: Mr. Teen, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 05, 2018
Response from the owner Replied: Ms. Perry, thank you so much for leaving us some feedback on your purchase experience! I'll pass along your feelings to your Product Specialist. Enjoy your new vehicle! We look forward to seeing you again in the future.
Google Review
- September 04, 2018
Response from the owner Replied: Mr. Zhu, thank you so much for leaving us some feedback on your visit with us! I'll make sure to pass along your satisfaction to your Product Specialist. Enjoy your C Class and if we can be of assistance in the future, we look forward to helping!
Yelp Review
- September 04, 2018
Kris Kauserud is top notch in the Service department. He is willing to go the extra mile for his customers. I highly recommend that you see him for all of your vehicle's needs!!
Google Review
- September 02, 2018
Love it!
Response from the owner Replied: Mr. Mera, I'm glad you enjoyed your time with us! If there's ever anything we can do to assist in the future, just give us a shout. We look forward to working with you again!
Google Review
- September 01, 2018
Excellent Customer service, professional sales team, Marty Sigmund took wonderful care of us from the beginning to the end. Love my new Mercedes Benz.
Response from the owner Replied: Ms. Aviles, I'll certainly pass along your kind words to Marty. Enjoy your new Mercedes-Benz. You've earned it!
Google Review
- August 30, 2018
The Mercedes Benz of Durham has to be one of the best in the Carolinas. Very good purchase experience - the entire staff was very cordial and professional. Alex Ward is a consummate professional, he was a joy to work with during and after the purchase. A very thorough salesman! I highly recommend...
Response from the owner Replied: Ayo - Thank you! Hearing such kind words about Alex and the level of professionalism you received during your vehicle purchase makes us very happy. Please let us know if you need anything else. Safe travels!
Google Review
- August 30, 2018
I was in and out with a beautiful car same day. They worked with me on price and were very helpful guiding me to the best car for me!
Response from the owner Replied: Mr. Butter, thank you so much for telling us about your experience! I'm so glad you got the perfect car. Don't hesitate to reach out to us if there's anything else we can do for you!
Google Review
- August 30, 2018
I just purchased a ML 350 from Mercedes of Durham. My sales associate was Virginia. She is very professional and knowledgeable about the vehicles and all the paper work. She made the buying experience very painless. Virginia made sure that when I drove off the lot everything was to my satisfaction....
Response from the owner Replied: Ms. Davis, thank you so much for telling us about your experience with us. I'll make sure to pass along your kind words to Virginia. Enjoy your new ML!
Google Review
- August 30, 2018
Worthy of more than a 5 star review. My wife and I had the best experience from online sales, receptionist, to Marcus Riddick in sales! The best customer service experience from start to finish. Well worth the 2.5 hour drive. You have gained a life long customer with us. It was a pleasure...
Response from the owner Replied: Mr. Hardison, it's such a pleasure to hear how wonderful everything was. I'll make sure to pass along the words to everyone who assisted you; they'll be so thrilled to hear how happy you are. We look forward to having you as a life long customer!
Google Review
- August 30, 2018
Such a pleasant experience dealing with Brandon and John in the service department! All my concerns were addressed and taken care of. They really did go out of their way to help me this last visit. The facility is immaculate and I appreciated the car wash and a cool car ready for me when it was time...
Response from the owner Replied: Ms. Franks, thank you for taking the time to tell us about your time with Brandon and John. I'll make sure to pass along the kind words. Don't be a stranger!
Google Review
- August 30, 2018
I got my first car in this dealer one month ago, and it has been an excellent experience. Tyre Dancy was the salesman that helped me a lot. He is really professional and tried to satisfied all my needs. And he gave great connections for the car insurance so I got a great deal. And he has been really...
Response from the owner Replied: Thank you so much for taking some time to leave us feedback on your visit! I'll make sure to pass along your kind words to the team. Enjoy your new car!
Google Review
- August 30, 2018
Best experience I have ever had in many years in buying a car. So refreshing! Liam was super nice and efficient. From the drive test to the keys delivery he was so professional. He took care of every details. The financial advisor had the best tech equipment ever, making our experience super fun,...
Response from the owner Replied: Ms. Henry, thank you for taking the time to tell us about your experience! I'll be sure to pass along the message to our team. We look forward to seeing you again in the future!
Google Review
- August 28, 2018
Highly recommend this dealership. Tyler was the name of a guy who I worked with. Very knowlegable and passionate because of him I believe I made a right decision what cat to buy.
Response from the owner Replied: Mr. Marks, I'll make sure to pass along your kind words to our team. We believe you made the right decision too. We look forward to seeing you again!
Google Review
- August 27, 2018
I got my first car in this dealer one month ago, and it has been an excellent experience. Tyre Dancy was the salesman that helped me a lot. He is really professional and tried to satisfied all my needs. And he gave great connections for the car insurance so I got a great deal. And he has been really...
Response from the owner Replied: Thank you so much for taking some time to leave us feedback on your visit! I'll make sure to pass along your kind words to the team. Enjoy your new car!
Google Review
- August 27, 2018
I just purchased a ML 350 from Mercedes of Durham. My sales associate was Virginia. She is very professional and knowledgeable about the vehicles and all the paper work. She made the buying experience very painless. Virginia made sure that when I drove off the lot everything was to my satisfaction....
Response from the owner Replied: Ms. Davis, thank you so much for telling us about your experience with us. I'll make sure to pass along your kind words to Virginia. Enjoy your new ML!
Google Review
- August 25, 2018
Best experience I have ever had in many years in buying a car. So refreshing! Liam was super nice and efficient. From the drive test to the keys delivery he was so professional. He took care of every details. The financial advisor had the best tech equipment ever, making our experience super fun,...
Response from the owner Replied: Ms. Henry, thank you for taking the time to tell us about your experience! I'll be sure to pass along the message to our team. We look forward to seeing you again in the future!
Google Review
- August 25, 2018
I was in and out with a beautiful car same day. They worked with me on price and were very helpful guiding me to the best car for me!
Response from the owner Replied: Mr. Butter, thank you so much for telling us about your experience! I'm so glad you got the perfect car. Don't hesitate to reach out to us if there's anything else we can do for you!
Google Review
- August 22, 2018
Response from the owner Replied: Thank you for telling us a little bit about your visit with us! If we can ever be of assistance in the future, we're always happy to help in any way we can.
Google Review
- August 22, 2018
All of the staff were knowledgeable about their own cars and after listening to my own needs were able to point to just the right vehicle. I was thrilled with their service and highly recommend them for anyone else in the market for a top of the line vehicle.
Response from the owner Replied: Ms. Barber, we're so thrilled to hear you got into the perfect car. I'll make sure to pass along the kind words to the team. Thank you so much for telling us about your experience with us!
Google Review
- August 16, 2018
The Mercedes Benz of Durham has to be one of the best in the Carolinas. Very good purchase experience - the entire staff was very cordial and professional. Alex Ward is a consummate professional, he was a joy to work with during and after the purchase. A very thorough salesman! I highly recommend...
Response from the owner Replied: Ayo - Thank you! Hearing such kind words about Alex and the level of professionalism you received during your vehicle purchase makes us very happy. Please let us know if you need anything else. Safe travels!
Google Review
- August 12, 2018
Worthy of more than a 5 star review. My wife and I had the best experience from online sales, receptionist, to Marcus Riddick in sales! The best customer service experience from start to finish. Well worth the 2.5 hour drive. You have gained a life long customer with us. It was a pleasure...
Response from the owner Replied: Mr. Hardison, it's such a pleasure to hear how wonderful everything was. I'll make sure to pass along the words to everyone who assisted you; they'll be so thrilled to hear how happy you are. We look forward to having you as a life long customer!
Yelp Review
- August 09, 2018
I had a wonderful experience at Mercedes Durham! I spent a long day car shopping at many dealerships (incl other Mercedes dealerships in the area) and Mercedes Durham hands down had the kindest most genuinely caring and helpful staff. Special shout out to John in the service dept- takes excellent...
Google Review
- August 07, 2018
Response from the owner Replied: Mr. Geissler, thank you so much for taking the time to leave us a little bit about your experience with us! If there's ever anything we can do for you, please reach out to us, as we will be happy to assist any way we can.
Google Review
- August 06, 2018
Such a pleasant experience dealing with Brandon and John in the service department! All my concerns were addressed and taken care of. They really did go out of their way to help me this last visit. The facility is immaculate and I appreciated the car wash and a cool car ready for me when it was time...
Response from the owner Replied: Ms. Franks, thank you for taking the time to tell us about your time with Brandon and John. I'll make sure to pass along the kind words. Don't be a stranger!
Google Review
- August 01, 2018
Response from the owner Replied: Mr. Silverstein, thank you for taking the time to leave us some feedback on your visit with us. I'd like to hear more about your experience. I can be reached at katie.cavnar@hendrickauto.com or by phone at 919-354-7728. Thanks so much, Katie Cavnar-Marketing and Community Relations Manager
Google Review
- July 31, 2018
Best experience I have ever had in many years in buying a car. So refreshing! Liam was super nice and efficient. From the drive test to the keys delivery he was so professional. He took care of every details. The financial advisor had the best tech equipment ever, making our experience super fun,...
Response from the owner Replied: Ms. Henry, thank you for taking the time to tell us about your experience! I'll be sure to pass along the message to our team. We look forward to seeing you again in the future!
Google Review
- July 30, 2018
FANTASTIC!!!!!!! All I can say
Response from the owner Replied: Mr. Ray, thank you so much for telling us about your fantastic visit with us! I'm so glad our team provided you with this level of service, and we look forward to providing you with many more awesome experiences.
Google Review
- July 30, 2018
Amazing service by Jason and colleagues. We found the perfect car for the family and everyone was very informative and helpful. A very professional service.
Response from the owner Replied: Brett, thank you for taking the time to tell us about your purchase with us. I'll make sure to pass along your kind words to Jason; he always loves hearing how happy his clients are. Enjoy your new vehicle!
Google Review
- July 30, 2018
Best customer service and best all around car buying experience! Virginia Phillips is the best! She had only been with MBD for 3 weeks and she seems like a seasoned professional. From receptionist to sales manager, Mercedes Benz of Durham cant be beat!
Response from the owner Replied: Ms. Carpenter, thank you so much for telling us about your time with us! I'll make sure to tell Virginia and the team how pleased you are with your purchase experience with us, it's the whole reason we're here! We look forward to assisting you in the future.
Google Review
- July 30, 2018
Absolutely the best car purchase experience Ive had! Benjamin Ealy took incredible care of us.I dont write reviews... this is literally the second review Ive ever written. However, I am an avid researcher and, coincidentally, reader of reviews. Having been through many a car purchase in my life,...
Response from the owner Replied: Nichole, thank you so much for taking the time to leave us a review. It means so much to us, especially since you don't usually write them. I'll make sure to pass along how pleasant your experience was to our team, especially Ben and Daniel. They'll be thrilled to hear how happy you are. If there's ever anything we can do for you in the future, please don't hesitate to reach out to us.
Google Review
- July 30, 2018
It was my first time buying a car from a dealership. I was greeted by Mr. Marty Sigmund, I told Marty about my concerns and fear of buying a used from a dealership. Marty was very accommodating and made me feel comfortable and answered all my questions. He even picked me up from my workplace about...
Response from the owner Replied: Mr. Awan, I'm so glad Marty has been there with you every step of the way! He's an amazing teammate and we're very lucky to have him! If there's ever a way we can assist you in the future, please don't hesitate to ask our team!
Google Review
- July 30, 2018
Very fast, reliable and good.
Response from the owner Replied: Mr. Sapir, thank you for taking the time to tell us a little bit about your visit. I'll make sure to pass your message along to the team. We look forward to seeing you again!
Yelp Review
- July 28, 2018
This is our second purchase from Marcus Reddick and as always, he was excellent. This dealership takes pride in providing great customer service and this is why we keep going back. Marcus is not your typical car salesman. Not pushy. Not just in it for the sale. He listens and gives you all the...
Google Review
- July 26, 2018
Response from the owner Replied: Thank you for leaving us a review! If you'd like to tell us more about who you worked with, please don't hesitate to reach me at katie.cavnar@hendrickauto.com and I'll gladly pass along your gratitude!
Google Review
- July 23, 2018
Response from the owner Replied: Thank you so much for leaving us a little bit about your time with us, Ms. Williams. If there's ever anything we can do for you again in the future, we're always here to assist!
Google Review
- July 20, 2018
Response from the owner Replied: Hi Mr. Debrecht, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 18, 2018
Truly a luxury experience from the time I scheduled my appointment and pulled up until the time I left. Tyre Dancy helped me trade in my previous vehicle for my new love and I couldnt be happier. The professionalism and service provided by the members of the Mercedes-Benz of Durham team was...
Response from the owner Replied: Ms. Perez, thank you so much for telling us about your time with Tyre! I'll make sure to pass along the kind words to him; he'll be so pleased to hear how happy you are. We look forward to seeing you again in the future!
Google Review
- July 17, 2018
It was my first time buying a car from a dealership. I was greeted by Mr. Marty Sigmund, I told Marty about my concerns and fear of buying a used from a dealership. Marty was very accommodating and made me feel comfortable and answered all my questions. He even picked me up from my workplace about...
Response from the owner Replied: Mr. Awan, I'm so glad Marty has been there with you every step of the way! He's an amazing teammate and we're very lucky to have him! If there's ever a way we can assist you in the future, please don't hesitate to ask our team!
Google Review
- July 10, 2018
Absolutely the best car purchase experience Ive had! Benjamin Ealy took incredible care of us.I dont write reviews... this is literally the second review Ive ever written. However, I am an avid researcher and, coincidentally, reader of reviews. Having been through many a car purchase in my life,...
Response from the owner Replied: Nichole, thank you so much for taking the time to leave us a review. It means so much to us, especially since you don't usually write them. I'll make sure to pass along how pleasant your experience was to our team, especially Ben and Daniel. They'll be thrilled to hear how happy you are. If there's ever anything we can do for you in the future, please don't hesitate to reach out to us.
Yelp Review
- July 10, 2018
Absolutely the best car purchase experience I've had! Benjamin Ealy took incredible care of us.I don't write reviews... this is literally the second review I've ever written. However, I am an avid researcher and, coincidentally, reader of reviews. Having been through many a car purchase in my life,...
Google Review
- July 09, 2018
Amazing service by Jason and colleagues. We found the perfect car for the family and everyone was very informative and helpful. A very professional service.
Response from the owner Replied: Brett, thank you for taking the time to tell us about your purchase with us. I'll make sure to pass along your kind words to Jason; he always loves hearing how happy his clients are. Enjoy your new vehicle!
Google Review
- July 09, 2018
Response from the owner Replied: Hi Mr. Colvin, thank you for giving us some feedback on your visit with us! I'll make sure to pass on your praise to the whole team. We look forward to working with you in the future!
Google Review
- July 09, 2018
Response from the owner Replied: Mr. Hubbard, thank you so much for giving us a little bit of feedback on your visit. I'll make sure to pass along your praise to the team. We look forward to working with you again in the future!
Google Review
- July 06, 2018
Best customer service and best all around car buying experience! Virginia Phillips is the best! She had only been with MBD for 3 weeks and she seems like a seasoned professional. From receptionist to sales manager, Mercedes Benz of Durham cant be beat!
Response from the owner Replied: Ms. Carpenter, thank you so much for telling us about your time with us! I'll make sure to tell Virginia and the team how pleased you are with your purchase experience with us, it's the whole reason we're here! We look forward to assisting you in the future.
Yelp Review
- July 05, 2018
I am only writing this review related to a terrible experience I had with the service department. When I drove off the lot, my car seemed fine. However, when I got on the interstate I realized that my brakes were not working at all. It was one of the most terrifying experiences I've had to date....
Katie C. Replied: Hi Nicole, thank you for taking the time to leave us some feedback on your experience with us. I'd love to get a chance to chat with you to further on how you feel we could've handled your situation better. I understand it was an incredibly scary experience, and I'm just so sorry this happened to you. Please give me a call at 919-354-7728 or an email at , and I'd love to talk to you about the whole thing. Best, Katie Cavnar, Marketing and Community Relations Manager.
Yelp Review
- July 05, 2018
This Mercedes location is great. I was assisted by Tyre Dancy and Shela Lawton and they were amazing. They were able to find me the perfect car and work with my price range. I would recommend this location and Tyre to everyone. You will not regret it!
Google Review
- July 04, 2018
FANTASTIC!!!!!!! All I can say
Response from the owner Replied: Mr. Ray, thank you so much for telling us about your fantastic visit with us! I'm so glad our team provided you with this level of service, and we look forward to providing you with many more awesome experiences.
Google Review
- July 02, 2018
Back in February, I went in to Mercedes of Durham while I recently moved here to service my 2016 c300 sport. Upon service, I walked into the show room as I am an avid Mercedes fan since I was a kid to look at the cars. In the showroom I talked to Ben Early. We had great conversation and I showed my...
Response from the owner Replied: Hi Mr. David, thank you so very much for telling us about your visit! Ben is such a dedicated teammate of ours, and helping our clients is our #1 priority. I'll make sure to pass along your incredibly kind words to Ben, and we look forward to helping you find the next MB of your dreams.
Google Review
- July 02, 2018
Mercedes-Benz of Durham has been exemplary in their product and customer service. I highly recommend working with Benjamin Ealy in sales. He is great to work with during the sale and still continues to provide the same level of service after the sale. One of the best car buying experiences I have...
Response from the owner Replied: Hi Mr. Smith, thank you so much for telling us about your visit! I'll make sure to tell Ben how pleased you are with your experience- he cares so deeply for his clients and he loves hearing how satisfied you are. Please let us know if we can do anything for you. We look forward to working with you again in the future!
Google Review
- June 30, 2018
Great service!! Jason was so helpful!!
Response from the owner Replied: Mrs. Dubose, thank you for giving us some feedback on your visit with Jason. We're so delighted you and your husband BOTH made the switch to the Hendrick and Mercedes-Benz family together. I'll make sure Jason gets your kind words, and if there's ever anything we can do for you guys, don't hesitate to call us!
Google Review
- June 30, 2018
i visited couple of times this place to fix GPS in 2017 C300 but they didn't fix it and i file complaint and i got an email from Mercedes they said their service manager is going to call but there is no call nothing .Worst customer service.
Response from the owner Replied: Mr. Aindla, thank you for taking the time to make us aware of the situation. We looked into your situation, and have submitted a request to Garmin MAP Pilot to include your home address in the next map update, and we will be happy to update it free of charge upon release. Our service manager told me he has now spoken to you regarding this as well, but if we can be of further assistance, myself or Cameron will be happy to help in any way we can. You can reach me at 919-354-7728. Katie Cavnar, Marketing and Community Relations Manager.
Google Review
- June 30, 2018
We purchased a used vehicle for our teenage daughter from this dealership. Dealing with Marty was very straight forward and pleasant. His service was "spot-on" and he had all the answers I needed at his fingertips. They even stayed after hours to detail the car so my daughter could drive it home the...
Response from the owner Replied: Mr. Shade, thank you so much for telling us about your experience with us! We heard it was her first car, so we wanted to make it as special as possible for her...it's definitely a milestone moment! I'll pass along your kind words to Marty, and if there's ever anything we can do for you and your family, don't ever hesitate to give us a call!
Google Review
- June 30, 2018
A few days ago, I purchased a Mercedes GLE 350 SUV from Shela L. at Mercedes of Durham. I'm 62 and a business owner and have purchased many cars over the years, and I have never experienced better service! It was the smoothest purchase I have ever made and Shela bent over backwards to answer every...
Response from the owner Replied: Mr. Earnshaw, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! I hope you're enjoying your new GLE, and if there's ever anything we can do for you in the future, don't hesitate to reach out to us! Have a good day!
Google Review
- June 30, 2018
My car got worse after I visit there! It showed new errors, it did not have it before. For instance, there was not check oil sensor error before the service. But, now it is showing oil sensor issue. They could not find the reason! This place is money trap. After the service, and charging me half...
Response from the owner Replied: Mr. Demir, I'd like to get to the bottom of your situation to ensure everything is being handled properly. Please give me a call at 919-354-7728 so I can better understand the incident, and come to a better resolution for you. Thank you, Katie Cavnar, Marketing and Community Relations Manager
Google Review
- June 30, 2018
Amazing experience buying my 2018 GLE! They gave me top dollar for my trade and this was the easiest buying experience ever!
Response from the owner Replied: Ms. Smith, we're so glad your process was such a breeze! Enjoy your new GLE! We look forward to seeing you again in the future.
Google Review
- June 30, 2018
My Daughter purchase her first car eventhough He farther & I wanted her to buy from the Charlotte Mercedes dealership. My husband consigned for her our income is over 300,000 a year after taxes score over 650 ... Deslerdhip contact us twenty five days later saying Wells Fargo decline the loan...
Response from the owner Replied: G Taylor-sanders, we're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Google Review
- June 30, 2018
Benjamin was very knowledgeable about the GLC 300 and was patient and not pushy with us throughout the selection and purchase process. Would highly recommend Mercedes-Benz of Durham and Benjamin Ealy if you are in the market for a new car!
Response from the owner Replied: Ms. Rogers, thank you so much for leaving some feedback on your experience with Ben. I'll make sure to pass along your kind words to him. Enjoy your new GLC, and if there's ever anything we can do for you, don't hesitate to give us a call. We look forward to a long relationship with you!
Google Review
- June 30, 2018
This was my first opportunity dealing with this car dealership and it was a very positive experience that resulted in me purchasing a 2015 SL 550.First, let me say that this is a relatively new dealership (~3 years old) and it was designed and built to be a first rate car dealership. EVERYTHING was...
Response from the owner Replied: Hi Robert Wysenski, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 30, 2018
My sales consultant is Tyre Dancy and is amazing!!! He is the best. He is wonderful to deal with, a true professional. He listened to all my needs and wants and was completely patient! I drove from another state and he made sure I had a wonderful experience. He has given me a peace of mind that I am...
Response from the owner Replied: Dianne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 30, 2018
I didn't purchase my Mercedes at this dealership so I can't speak to the sales team, however when I moved down here from NH I had very high expectations. I bought my 2014 C350 Coupe from a dealership that my family had a long standing relationship with. I had become accustomed to the epitome of...
Response from the owner Replied: Ms. Stabile, thank you so much for sharing so much about all your positive visits with our team. Please don't hesitate to contact us if we can ever be of assistance. We hope to continue to live up to your expectations!
Google Review
- June 29, 2018
Response from the owner Replied: Mr. Baildon, thank you so much for leaving us some feedback on your experience. If there's ever any way we can assist in the future, please reach out to us and we'll be happy to help!
Yelp Review
- June 29, 2018
Rude customer service by Ryan Gury sales manager. He got extremely frustrated with us and raised his voice during a conversation of trying to negotiate the price of his vehicle. We came in together today so that we could both upgrade our vehicles. She has a CLS 550 and I have an E350. After todays...
Katie C. Replied: Hi Laura, thank you for taking the time to tell us about your visit with us last week. I'd love to talk with you a bit more to fully understand what happened, and resolve the situation to the best of my ability. Please give me a call at 919-354-7728 or email at . I look forward to speaking with you. Best, Katie Cavnar, Marketing and Community Relations Manager.
Google Review
- June 23, 2018
6 copper washers and 6 orings cost me about $55.
Response from the owner Replied: Mr. Peoples, we're thrilled to hear that you were satisfied with your purchase. We look forward to seeing you again in the future!
Google Review
- June 22, 2018
i visited couple of times this place to fix GPS in 2017 C300 but they didn't fix it and i file complaint and i got an email from Mercedes they said their service manager is going to call but there is no call nothing .Worst customer service.
Response from the owner Replied: Mr. Aindla, thank you for taking the time to make us aware of the situation. We looked into your situation, and have submitted a request to Garmin MAP Pilot to include your home address in the next map update, and we will be happy to update it free of charge upon release. Our service manager told me he has now spoken to you regarding this as well, but if we can be of further assistance, myself or Cameron will be happy to help in any way we can. You can reach me at 919-354-7728. Katie Cavnar, Marketing and Community Relations Manager.
Yelp Review
- June 21, 2018
Our recent car buying experience at Mercedes-Benz of Durham was phenomenal! We have been Mercedes-Benz owners since the 80's and while our prior experiences were fine, they in no way came close in comparison to this one. To say that this was the best experience imaginable does not do it justice....
Google Review
- June 21, 2018
Amazing experience buying my 2018 GLE! They gave me top dollar for my trade and this was the easiest buying experience ever!
Response from the owner Replied: Ms. Smith, we're so glad your process was such a breeze! Enjoy your new GLE! We look forward to seeing you again in the future.
Google Review
- June 20, 2018
I had the wonderful experience of working with Alex Ward and Ryan Gury. Alex did a great job of answering my questions and was very pleasant to work with as well. Ryan made the purchasing process smooth and I was out of there in little to no time. Alex and Ryan are a part of a great team at...
Response from the owner Replied: Ms. Knight, it's great to hear how awesome your experience was. Thank you for sharing! I'll make sure to pass along your words. We look forward to seeing you again in the future!
Google Review
- June 20, 2018
I didn't purchase my Mercedes at this dealership so I can't speak to the sales team, however when I moved down here from NH I had very high expectations. I bought my 2014 C350 Coupe from a dealership that my family had a long standing relationship with. I had become accustomed to the epitome of...
Response from the owner Replied: Ms. Stabile, thank you so much for sharing so much about all your positive visits with our team. Please don't hesitate to contact us if we can ever be of assistance. We hope to continue to live up to your expectations!
Google Review
- June 20, 2018
My Daughter purchase her first car eventhough He farther & I wanted her to buy from the Charlotte Mercedes dealership. My husband consigned for her our income is over 300,000 a year after taxes score over 650 ... Deslerdhip contact us twenty five days later saying Wells Fargo decline the loan...
Response from the owner Replied: G Taylor-sanders, we're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Google Review
- June 16, 2018
Response from the owner Replied: Mr. Wang, thank you so much for taking the time to tell us about your purchasing experience! I'll make sure to pass along your satisfaction with our team, especially those who assisted with your purchase. Enjoy your new ride, and if there's ever anything we can do for you, don't hesitate to reach out!
Google Review
- June 13, 2018
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 12, 2018
This was my first opportunity dealing with this car dealership and it was a very positive experience that resulted in me purchasing a 2015 SL 550.First, let me say that this is a relatively new dealership (~3 years old) and it was designed and built to be a first rate car dealership. EVERYTHING was...
Response from the owner Replied: Hi Robert Wysenski, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 12, 2018
A few days ago, I purchased a Mercedes GLE 350 SUV from Shela L. at Mercedes of Durham. I'm 62 and a business owner and have purchased many cars over the years, and I have never experienced better service! It was the smoothest purchase I have ever made and Shela bent over backwards to answer every...
Response from the owner Replied: Mr. Earnshaw, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! I hope you're enjoying your new GLE, and if there's ever anything we can do for you in the future, don't hesitate to reach out to us! Have a good day!
Google Review
- June 12, 2018
Well MB of Durham was quite good at accepting my money. However, I am now in possession of a signed document indicating they owe me a small amount of money and getting this resolved is taking way too much time. However final review and synopsis is still TBD.Update. Problem resolved. Ryan next time...
Response from the owner Replied: Jeffrey - Thank you for letting us know about this - we are researching this for you - please give me a call at 919-354-7721 to discuss this matter further. - Greg Hutchinson, Marketing Manager
Google Review
- June 12, 2018
The staff is superior, the service department is attentive and empathetic, and the facility is spotless on a consistent basis. There is simply so other option when purchasing a Mercedes-Benz.
Response from the owner Replied: Mr. Brown, thank you so much for taking the time to leave some feedback on your visit with us. I'll make sure to pass along the message to our team, and if there's ever anything we can do for you in the future, please let us know!
Google Review
- June 11, 2018
Response from the owner Replied: Donald Mcneill, thank you for the high star rating! We hope to see you soon!
Google Review
- June 09, 2018
My sales consultant is Tyre Dancy and is amazing!!! He is the best. He is wonderful to deal with, a true professional. He listened to all my needs and wants and was completely patient! I drove from another state and he made sure I had a wonderful experience. He has given me a peace of mind that I am...
Response from the owner Replied: Dianne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 08, 2018
Response from the owner Replied: Ms. Macelis, thank you for taking the time to leave some feedback on our location. I was trying to reach out to you, but couldn't find your information in our system anywhere on your visit. If you could, please give me a call at 919-354-7728 so we can further understand your experience and hopefully resolve the situation. Best, Katie Cavnar, Marketing and Community Relations Manager.
Google Review
- June 06, 2018
Response from the owner Replied: Thank you so much for taking the time to tell us a little bit about your visit! We're so glad you had such a great experience with us, and if there's ever anything we can do for you in the future, don't hesitate to reach out to us!
Google Review
- June 06, 2018
We purchased a used vehicle for our teenage daughter from this dealership. Dealing with Marty was very straight forward and pleasant. His service was "spot-on" and he had all the answers I needed at his fingertips. They even stayed after hours to detail the car so my daughter could drive it home the...
Response from the owner Replied: Mr. Shade, thank you so much for telling us about your experience with us! We heard it was her first car, so we wanted to make it as special as possible for her...it's definitely a milestone moment! I'll pass along your kind words to Marty, and if there's ever anything we can do for you and your family, don't ever hesitate to give us a call!
Google Review
- June 04, 2018
Jason Bruzzichesi did an excellent job! He provides top rate customer service, as he was very polite, professional, and informative. I strongly recommend Jason. This is my first experience with Mercedes-Benz. My prior experience was with Johnson Lexus for five years. I am so pleased that I made...
Response from the owner Replied: Mr. Dubose, thank you so much for taking some time to give us some feedback on your visit with Jason. We're very happy you and your wife are now part of the Hendrick and Mercedes-Benz family! I'll make sure to pass along your kind words to Jason, and we look forward to a long relationship with you and your family.
Google Review
- June 04, 2018
Great service!! Jason was so helpful!!
Response from the owner Replied: Mrs. Dubose, thank you for giving us some feedback on your visit with Jason. We're so delighted you and your husband BOTH made the switch to the Hendrick and Mercedes-Benz family together. I'll make sure Jason gets your kind words, and if there's ever anything we can do for you guys, don't hesitate to call us!
Yelp Review
- June 03, 2018
Just purchased a 2018 GLE (cpo) from this garage - fantastic buying experience end to end. I recommend that you ask for Tyre Dancy to help you - not at all pushy, knows his stuff and spent 6 months patiently helping us find the right vehicle!! Very good experience, go way beyond the other garage...
Katie C. Replied: Hi Roman! Thank you so much for taking the time to give us some feedback about your visit! I'll certainly pass along your kind words to Tyre- he'll love to hear how satisfied you are. Enjoy your new GLE!
Google Review
- June 03, 2018
Just purchased a 2018 GLE (cpo) from this garage - fantastic buying experience end to end. I recommend that you ask for Tyre Dancy to help you - not at all pushy, knows his stuff and spent 6 months patiently helping us find the right vehicle!! Very good experience, go way beyond the other garage...
Response from the owner Replied: Thank you so much for telling us about your experience! I'll make sure to pass along your kind words to Tyre. We're most concerned with our relationship with our clients, so we'll stick with you for as long as you'll let us, both before and after your purchase, even when it takes 6 months to find you the perfect car. If there's ever anything we can do for you, don't hesitate to reach out to us!
Google Review
- June 01, 2018
My car got worse after I visit there! It showed new errors, it did not have it before. For instance, there was not check oil sensor error before the service. But, now it is showing oil sensor issue. They could not find the reason! This place is money trap. After the service, and charging me half...
Response from the owner Replied: Mr. Demir, I'd like to get to the bottom of your situation to ensure everything is being handled properly. Please give me a call at 919-354-7728 so I can better understand the incident, and come to a better resolution for you. Thank you, Katie Cavnar, Marketing and Community Relations Manager
Google Review
- May 31, 2018
Benjamin was very knowledgeable about the GLC 300 and was patient and not pushy with us throughout the selection and purchase process. Would highly recommend Mercedes-Benz of Durham and Benjamin Ealy if you are in the market for a new car!
Response from the owner Replied: Ms. Rogers, thank you so much for leaving some feedback on your experience with Ben. I'll make sure to pass along your kind words to him. Enjoy your new GLC, and if there's ever anything we can do for you, don't hesitate to give us a call. We look forward to a long relationship with you!
Google Review
- May 30, 2018
I'm usually not a lost for words. But all I can say is Wow, what an amazing staff at Mercedes Benz of Durham and like a previous reviewer stated I drove from Charlotte as well. A big thank you to everyone there specifically my Sales representative Jason Bruzzichesi, Business Manager Daniel Scarlett...
Response from the owner Replied: Mr. Hill, thank you so much for leaving us some feedback on your visit with us! We're thrilled that your drive from Charlotte was worth it. I'll make sure to pass along your kind words to Jason, Daniel, and Mostafa. They'll love to hear how happy you are. Enjoy that beautiful S Class, and if we can ever be of any further assistance, please don't hesitate to reach out to us!
Google Review
- May 30, 2018
This service department significantly made up for the poor service I received at Cary. The customer service was great!
Response from the owner Replied: Mr. Bagby, thank you so much for telling us about your positive experience! We always strive to give everyone top notch service; you're driving a top notch vehicle so you deserve it. We look forward to working with you again in the future.
Google Review
- May 30, 2018
Extraordinary Sales Force. The best guy in the place is the finance guy. Young and enthusiastic. Knowlwegeable and mostly customer service fruendly
Response from the owner Replied: Thank you so much for your feedback! I'll make sure to pass along your message to our finance team. If there's anything we can do for you in the future, please don't hesitate to reach out to us!
Google Review
- May 30, 2018
John Hall was excellent to deal with, all went as he promised...very good service...
Response from the owner Replied: Mr. Johnson, thank you so much for taking the time to leave some feedback on your visit! I'll make sure to give John Hall your message; he's such an amazing asset to our team and we're very blessed to have him! We look forward to your next visit!
Google Review
- May 30, 2018
Response from the owner Replied: Mrs. Gared, thank you so much for leaving us some feedback on your visit. You and your husband enjoy your new car, and if there's anything we can do for you, don't hesitate to call!
Google Review
- May 30, 2018
Extraordinary Sales Force. The best guy in the place is the finance guy. Young and enthusiastic. Knowlwegeable and mostly customer service fruendly
Response from the owner Replied: Thank you so much for your feedback! I'll make sure to pass along your message to our finance team. If there's anything we can do for you in the future, please don't hesitate to reach out to us!
Google Review
- May 29, 2018
The staff is superior, the service department is attentive and empathetic, and the facility is spotless on a consistent basis. There is simply so other option when purchasing a Mercedes-Benz.
Response from the owner Replied: Mr. Brown, thank you so much for taking the time to leave some feedback on your visit with us. I'll make sure to pass along the message to our team, and if there's ever anything we can do for you in the future, please let us know!
Google Review
- May 29, 2018
John Hall was excellent to deal with, all went as he promised...very good service...
Response from the owner Replied: Mr. Johnson, thank you so much for taking the time to leave some feedback on your visit! I'll make sure to give John Hall your message; he's such an amazing asset to our team and we're very blessed to have him! We look forward to your next visit!
Google Review
- May 25, 2018
Did not offer a complimentary rental when my car was kept longer than expected
Response from the owner Replied: Hi Ms. McCann, thank you for making us aware of the situation. Our Service Manager has tried to reach out to you, but unfortunately, we only have a relative's contact information. If you could provide this information to either myself or Cameron Johnson, our Service Manager, we'd love to speak with you regarding this. My number is 919-354-7728 and Cameron's is 919-354-7798. We look forward to hearing from you. -Katie Cavnar, Marketing and Community Relations Manager.
Google Review
- May 25, 2018
Friendly, knowledgeable staff!
Response from the owner Replied: Mr. Hawk, thank you so much for taking the time to leave a review on our location. I'll certainly pass along your message to our team; we love when people enjoyed their visit! We look forward to working with you again in the future!
Google Review
- May 23, 2018
Great Brand, awesome people, great service
Response from the owner Replied: Mr. Molina, thank you so much for taking the time to leave us some feedback on your visit with us! We always strive to provide a 5 star experience to everyone, and the brand is phenomenal (I mean, who doesn't love a Mercedes-Benz?) We look forward to your next visit with us!
Google Review
- May 22, 2018
Response from the owner Replied: Mr. Wang, thank you so much for taking the time to tell us about your purchasing experience! I'll make sure to pass along your satisfaction with our team, especially those who assisted with your purchase. Enjoy your new ride, and if there's ever anything we can do for you, don't hesitate to reach out!
Google Review
- May 21, 2018
Response from the owner Replied: Thank you for telling us a little bit about your visit! Our team loves to see when we make our clients happy; it's what this is all about! If we can ever do anything for you in the future, don't hesitate to reach out to us.
Google Review
- May 19, 2018
This service department significantly made up for the poor service I received at Cary. The customer service was great!
Response from the owner Replied: Mr. Bagby, thank you so much for telling us about your positive experience! We always strive to give everyone top notch service; you're driving a top notch vehicle so you deserve it. We look forward to working with you again in the future.