Google Review
- May 16, 2022
Daniel is awesome!
Google Review
- May 16, 2022
Google Review
- May 16, 2022
I just brought my first Mercedes Benz 2020 GLC 300 and I couldn't be happier. Maryann Wrenn made sure I had an A-mazing experience. She was EXTRA patient with me while we searched the country for the perfect SUV for me. She even delivered my vehicle to my home on her day off. She was always full of...
Response from the owner Replied: Lakeesha Taylor, thank you for your kind words and this wonderful review! We will pass along your kind comments. We hope to see you in the future! Have a great day.
Google Review
- May 16, 2022
This was a 4 hour service appointment for Thursday and My car was not looked at until Saturday. I was told that 6 mechanics called in sick at the same time - after the car was done - it was not cleaned - I was told at 2.45 PM that my car was ready and I can come pick up and when I went to pick up...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Noor Nasser at 919-354-7735. We look forward to hearing from you soon. Have a great day.
Cars.com Review
- May 16, 2022
Took my 2015 with less than 28,000 miles for smell of coolant, steering wheel, rear hatch and noise while turning. They charged my warranty company $17,000 dollars for new transmission, rear hatch noise, oil leak. Did not change oil or even cared. Two words, absolutely horrible! Kept vehicle 2...
Cars.com Review
- May 14, 2022
Good. Car evaluated for a repair that I need to return once parts are received.
Dealer Replied: Hello Michael Bahner, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Google Review
- May 13, 2022
Tiffany was extremely helpful through the entire process, she was patient and polite. Nate was very welcoming. This is a great team.
Response from the owner Replied: Marques Johnson, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 12, 2022
This was my very first Mercedes-Benz purchase. From the initial phone call through delivery of my new Benz, my sales representative, Tiffany Pose was phenomenal. She responded to all of my questions, no matter how often I reached out to her. I honestly never intended to purchase a car this soon. I...
Response from the owner Replied: Kechia Brustmeyer-brown, we are very happy we could provide you with a positive experience! Thanksfor taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 12, 2022
Josh Schwartzman was the best person I could work with at a car dealership. Every point of getting a lease to then selling the lease and back to purchasing a different vehicle Josh really knew what he was doing and wouldn’t stop until I had the best experience possible. Everyone should go buy or...
Response from the owner Replied: Marwan Zamamiri, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- May 11, 2022
Response from the owner Replied: Gary Phipps, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 11, 2022
Purchased my very first luxury car yesterday and it was the most pleasurable experience working with the team at Mercedes Benz of Durham!Tiffany was awesome assisting me with the initial paperwork. She made me feel comfortable and at ease and we had a good time on the test drive.Next, I joined...
Response from the owner Replied: Hi Ebony, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 10, 2022
It was a pleasure to work with, Tiffany, Grayson and Nate. They all helped out great and made our experience really wonderful
Response from the owner Replied: Steven Gee, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 10, 2022
OUTSTANDING!!! Just relocated to NC from NJ and needed to find the best service possible for my E300 P3 4Matic. Would never trust just anyone to service my car. Keep up the great service guys and keep your customers coming back. Highly Recommended....
Response from the owner Replied: Holly Toney, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- May 09, 2022
I First Went To the place months ago Man Mercedes might be better than Tesla Idk Why But My opinion Thanks For giving my mother the support I appreciate it and in the future She will be famous For selling Great cars
Response from the owner Replied: Landon Posey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Have an amazing day!
Google Review
- May 09, 2022
Response from the owner Replied: Hello Tiger Ocean, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Google Review
- May 07, 2022
Jeff Mitchell helped my wife and I purchase two Mercedes. He was sensitive to our needs, knowledgeable, professional, warm and friendly.
Response from the owner Replied: Coach Michael A Dixon, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 07, 2022
Jeff Mitchell was outstanding at MB of Durham.
Response from the owner Replied: Hi Steff Dixon, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Cars.com Review
- May 05, 2022
Always great service and Daniel always provides timely updates. The waiting area is comfortable.
Dealer Replied: Dexter Speights, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- May 05, 2022
Response from the owner Replied: Andrea Epstein, we really appreciate your positive review! Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 04, 2022
Fantastic experience, not unlike you are treated well till you sign the deal and after that there's a different attitude. I am very happy with the care and comfort the team has provided and the good thing about them is they will make the deal happen for you.You bought me as a customer for life .......
Response from the owner Replied: Bilal Hashmi, we are so happy to read such a great review about Mercedes-Benz of Durham! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 04, 2022
Seth was very friendly and kept me updated on status of car. Service time was as stated and Seth made sure I was okay by doing frequent checks,
Response from the owner Replied: Wanda Williams, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Google Review
- May 03, 2022
I am Malachi McCullough Jr. I purchased a 2016 Mercedes Benz SUV today at Hendricks motors. My experience with the customer service was exceptional. Jeff was my salesman and Nate was the person that explain the automobile features to me. Nate was kind enough to even come out to my house and set my...
Response from the owner Replied: Junior Mccullough, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 03, 2022
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 03, 2022
Kris was very helpful.
Response from the owner Replied: Hi Tyree Andrews! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Google Review
- May 03, 2022
Response from the owner Replied: Jay Black, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 03, 2022
It was a pleasure working with Seth. He listened to my concerns and took care of my car promptly. He explained the service to me and advised me of my next visit.And thanks to Cam as well for rectifying a previous poor experience.I will continue to bring my vehicle to Mercedes of Durham.
Response from the owner Replied: Cathy Giegerich, we are glad we could help! We do hope we can be of assistance in the future. Take care!
Google Review
- May 03, 2022
Came in with a tire issue found out it was a cracked rim. Ryan the Sales Manager took care of all the fees for me since I had just purchased the vehicle less than 30days ago. Tanya was awesome as my service advisor. Overall I was extremely pleased with the care and customer service that I received...
Response from the owner Replied: Anthony Newell, we're happy to hear you had such a positive experience with our team! If there's anything further we can do for you, we are happy to help! Have a great day!
Google Review
- May 02, 2022
I love my new-to-me GLC 300. Jake Downer made this the best/easiest/fastest car-buying experience I’ve ever had- I really appreciate that!I don’t remember the Finance Manager’s name, but he was a pleasure to work with as well.I see a long relationship between myself and Mercedes-Benz of...
Response from the owner Replied: T J, thank you so much for your high rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- May 01, 2022
I got great advice and great answers to every question I had,Clay Noble was very helpful and friendly.definitely appreciate the customer service
Response from the owner Replied: Badapple, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- May 01, 2022
The best or nothing!!! I have purchased a number of cars here over the years
Dealer Replied: Ralph Disibio, thank you so much for your high rating! We hope you have a great day!
Google Review
- April 30, 2022
Response from the owner Replied: Nishi Sinha, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- April 30, 2022
Super great experience. Couldn’t have asked for better help than by service advisor, Clay noble. So friendly and helpful and reassuring that my vehicle was getting the care it needed. All his help was done with kindness and will definitely be asking for him with any of my future visits.
Response from the owner Replied: Kaylee Fabian, thank you for your kind words and this wonderful review! We hope you have a great day!
Google Review
- April 30, 2022
My service was done very diligently! Service advisor Clay ensured my vehicle had the best care! Awesome customer service will definitely be recommending my friends and family
Response from the owner Replied: Aaron Frierson, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
Google Review
- April 30, 2022
Response from the owner Replied: Dan A, thank you so much for your high rating! Have a great day!
Google Review
- April 30, 2022
Kris was very helpful, and kept it real with me!
Response from the owner Replied: Griffin M, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 30, 2022
Roderick Longing is very good, helpful and kind person in my first time in Mercedes Benz . He tried to do best for us.I really recommend for everyone to buy a great Mercedes goes there.
Response from the owner Replied: Hi Ak Dianat, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 30, 2022
It was just perfect. Seth Williford helped me out today and kept me update all the while the car was being serviced.
Response from the owner Replied: Shailesh Notani, your satisfaction is our top priority. We can't wait to see you again, have a great day.
Google Review
- April 29, 2022
My mom and family enjoy working with this dealership. The service team is excellent. Mr Seth is very professional, kind, and proficient in Mercedes autos. This is a great place to get your car serviced especially if you enjoyed going to dealerships
Response from the owner Replied: Melaniechatham, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Google Review
- April 29, 2022
It was a pleasure working with the Hendricks team. They did everything to make the purchase, delivery and handover as smooth and wonderful as possible. Thanks Tiffany for all the support. Special shoutout to Nate for his patient explanation of all the nuts-n-bolts and features of the vehicle (and...
Response from the owner Replied: Arun Nambiar, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 29, 2022
Response from the owner Replied: Hi Richard Allen, we are very happy to have provided you with such a positive experience!
Google Review
- April 29, 2022
We recently purchased a new car. Starting with Grayson who was my sales representative. From the initial phone call to driving off the lot, I have never met a more professional young individual. Very fine gentleman that made the whole process a pleasure. Nate our Photographer did an amazing job on...
Response from the owner Replied: Hello Aesha Ahmed, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 28, 2022
Amazing I got a 2022 Mercedes’ no crazy mark up he worked out a great deal for me I am so Happy thank you Rodrick!!!
Response from the owner Replied: Key Key, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- April 28, 2022
I was very pleased with the help and service of Clay
Response from the owner Replied: Michael Davisson, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Have a fantastic day!
Google Review
- April 28, 2022
Nate, who is their resident expert technician, has been so very helpful in going through all the features my new car has with me. He even came out to my house and set up my garage door to open with Mercedes Connect. He was very patient and made sure I knew how all the features worked. Any...
Response from the owner Replied: Janet Langston, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 28, 2022
Will Santiago is always a pleasure to work with. He is attentive and fun.
Response from the owner Replied: Malcolm Fields, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- April 28, 2022
I was very pleased! Advisor Clay was incredibly helpful!
Response from the owner Replied: Hi Kd_27! We're so happy we were able to help you out! Thank you, and have a fantastic day!
Google Review
- April 28, 2022
Have worked with Will Santiago a handful of times with cars he has and it's always a pleasure. Super straight forward and efficient.
Response from the owner Replied: Hello Jeffrey Snow, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Google Review
- April 28, 2022
I purchased a new GLS 450 SUV from this location in November, 2021. Its been 6 months now. When I ordered, I selected this vehicle with upgrades. After 4 months of wait, when I received this vehicle it was with no wireless charging pad and air ionization. These features were very critical for me to...
Response from the owner Replied: Parmodh Sharma, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Unfortunately, this issue is at a manufacturer level. Please be patient with us as we continue to navigate through this. If you would like to discuss this further and see what your options are please call Noor Nasser at 919-354-7735. Thanks so much and have a great day!
Google Review
- April 27, 2022
Daniel was an excellent communicator and kept us well informed about what was going on with our car. He called us as soon as the dealership opened, let us know what to expect, and stayed on top of every aspect of the repair. He was very smart, competent, professional, and courteous, and it was a...
Response from the owner Replied: Hi Margaret Jenkins, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Take care!
Google Review
- April 27, 2022
Response from the owner Replied: Gabbie Reasor, we really appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- April 27, 2022
Response from the owner Replied: Meghan Fernandez, thank you for the high star rating! Until the next time we meet, take care!
Google Review
- April 27, 2022
The service was amazing. The service advisor Clay was very helpful.
Response from the owner Replied: Aidan Harney, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 27, 2022
Kris in the Parts Department is very friendly and help. He went above and beyond to assist me while in the store.
Response from the owner Replied: Mary Howard, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Google Review
- April 26, 2022
Kris in the parts department is awesome! Thank you for the great service!
Response from the owner Replied: Nelida Farias, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 25, 2022
Response from the owner Replied: Michelle Zhao, thank you so much for your high rating! Have a fantastic day!
Google Review
- April 24, 2022
Thank God for Daniel he was a huge help awesome customer service and very knowledgeable about the cars 💙 10/10
Response from the owner Replied: Shania Sanders, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 23, 2022
Roderick was very professional and informative! Answered all of our questions and guided us through the process. Highly recommend!
Response from the owner Replied: Alyssa Leach, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham.
Google Review
- April 23, 2022
We had a seamless experience with Tiffany at Mercedes-Benz of Durham. We needed a certified pre-owned car from another location. And Tiffany coordinated the delivery or the car. The team at Hendrick re-ran all the certification items and made sure everything was right. And fixed/upgraded everything...
Response from the owner Replied: Suman Gopinath, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- April 22, 2022
Roderick was amazing. I’m absolutely in Love with my car. Go see Roderick.
Response from the owner Replied: Christain Turlington, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!
Google Review
- April 20, 2022
I only got an NC inspection. All went well. My appointment was at 9:00. I got out at 10:45. My car was not where I was told it would be. I had to hunt for it.
Response from the owner Replied: Hi Ruth Melvin, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We look forward to your next visit! Take care!
Google Review
- April 20, 2022
Response from the owner Replied: Robert Sontag, we really appreciate your feedback! Thank you and have a great day.
Google Review
- April 19, 2022
Be VERY careful with these people they always have something up their sleeve to screw over their customers that spend money! Especially Matt Boettcher, make sure you don’t go to him. You have been warned!!!!!!!
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Durham, but will take this opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to Noor Nasser (919) 354-7735 at your earliest convenience to discuss how we can turn your experience into a positive one.
Google Review
- April 18, 2022
Tiffany and Jim are absolutely Amazing!!!! They went above and beyond to make this happen! I would recommend to anyone & definitely will return to purchase my next car from Tiffany/Jim at Mercedes-Benz of Durham. I'm super happy with my purchase!
Response from the owner Replied: Trista Mccoy, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 18, 2022
Love the service at Mercedes from the service department. Kim is the best.
Response from the owner Replied: Monica T, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- April 17, 2022
Exceptional service bar none. Professional, personable,second to none
Dealer Replied: James Barnes, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 16, 2022
Response from the owner Replied: Stephanie Hudson, thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- April 16, 2022
Great people!! Service and Sales. I enjoyed going there for my A service!! Thank You!!
Dealer Replied: William Roberts, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 16, 2022
Enjoyed my experience with Hendrick Mercedes in Durham - See Grayson Dixon and he will take good care of you.
Response from the owner Replied: J Smith, we are very happy we could provide you with a positive experience! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- April 16, 2022
Great Experience overall at this location, service was quick and on time. Communication was great as well as video provided to se the service throughout!
Dealer Replied: Hi Akeem Dent, thank you so much for your positive comments about Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 16, 2022
Wonderful service, quick, efficient and thorough Caring
Dealer Replied: Hortense Briggs, thank you so much for your high rating! Until the next time we meet, take care!
Google Review
- April 15, 2022
Good place, had a great experience.Thank Brain for helping us. Sprinter 3500 Cargo van.
Response from the owner Replied: Aung Myo, it's experiences like yours that really keep us motivated! We hope to see you soon!
Google Review
- April 15, 2022
Great customer service! Tiffany Posey is the best
Response from the owner Replied: Hello Kesha Rooks, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 14, 2022
My service visit was great. They were able to fit me in as a last minute appointment. My advisor was great to work with. The service team provided me with very detailed and through information about my vehicle. The service is always phenomenal when I bring my vehicle in to be serviced.
Response from the owner Replied: Hi Kristen R. Sanford, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!
Google Review
- April 13, 2022
Response from the owner Replied: J Terrell, we are very happy we could provide you with a positive experience! Have a great day!
Google Review
- April 13, 2022
Response from the owner Replied: Kimberly Powell, we are very happy we could provide you with a positive experience! Have a great day!
Google Review
- April 13, 2022
The service at Mercedes-Benz of Durham is top notch! Kris McCray in Parts/Service was very patient and professional with helping us with our needs.
Response from the owner Replied: Jaqueline Lopez Cobb, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 12, 2022
Top notch service, would recommend if you're into nice car and being treat with respect . Tanya overstreet is really good at what she does and really looks out for her clients .if you're in the service department you must ask for her !
Response from the owner Replied: Stacy Overstreet, your satisfaction is our top priority. We hope you have a great day!
Google Review
- April 11, 2022
Grayson Dixon was my sales rep and he was awesome. Informative and efficient. This is my 1st Mercedes and I'm excited about my future with Mercedes Benz of Durham
Response from the owner Replied: Dara Mcmillan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- April 09, 2022
Response from the owner Replied: Jerry Davis, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Google Review
- April 09, 2022
Really great experience with Grason Dixon. He did more than I expected. THANKS.
Response from the owner Replied: Harry Headley, thanks for your praise and kind comments about our team. We hope to see you soon!
Google Review
- April 08, 2022
Tiffany Posey was outstanding! This was such a hassle free experience and made the drive to Durham well worth it. Nate also made sure I knew of all the awesome features of my new vehicle was absolutely amazing. I would highly recommend MB of Durham!
Response from the owner Replied: Hello Ashley Shinault, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 07, 2022
Kris was very professional, helpful and courteous. He went out of his way to make sure my needs were met and that I got all the things for my new Mercedes that I wanted.
Response from the owner Replied: Richard Bluiett, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We look forward to your next visit! Take care!
Google Review
- April 06, 2022
Response from the owner Replied: Victoria Bennah, we really appreciate your positive review! Have a great day!
Google Review
- April 06, 2022
Daniel in service made it super easy to fix the screen my 3 year old broke
Response from the owner Replied: Catie Cunningham, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 05, 2022
Process at the beginning was great. It quickly went south. . Communication was not great. We made purchase on line, sales rep went on vacation and didn't tell us or dealership about pending sale. Called they had no idea what was going on. Then once that got worked out..truck was delivered dirty with...
Response from the owner Replied: Hi Elizabeth Hart, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Noor Nasser at 919-354-7735 at your convenience. Thank you and have a great day.
Google Review
- April 05, 2022
Roderick longino is awesome he is so professional and friendly what a great salesman and yes i got my Benz👍
Response from the owner Replied: Jaquetta Williams, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 05, 2022
Response from the owner Replied: Robert Boyd, we really appreciate your positive review! Have a great day!
Google Review
- April 05, 2022
First visit here to have work done in the car. The staff was friendly, explained all of the services, and kept me updated on the progression. The shuttle driver was very personable and drove safely. Facility was clean. I recommend this dealership/service center.
Response from the owner Replied: Malinda E, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- April 04, 2022
Response from the owner Replied: Amanda Mckinney, it's experiences like yours that really keep us motivated! We hope to see you soon!
Google Review
- April 04, 2022
Thank you Mercedes-Benz of Durham, and thank you Tiffany Posey, my Product Specialist for all your help in getting this sale completed. I appreciate the service, your energy and knowledge in getting this done, you made this experience real blast to purchase. Thanks to everyone who pitched in to make...
Response from the owner Replied: Ronald Barthelus, we are so happy to read such a great review about Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 04, 2022
Jon Choi was fabulous to work with. He made the deal as smooth as possible and I will definitely return to work with him in the future.
Response from the owner Replied: Sherri Respess, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.
Google Review
- April 02, 2022
Kris M. in the Parts department has an excellent attitude. He did a great job.
Response from the owner Replied: Paul Murray, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 01, 2022
Response from the owner Replied: Kimbrea Mcdonald, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- March 31, 2022
Mercedes Benz Durham - great service & salesmen. Roderick was attentive & very friendly!
Response from the owner Replied: Katie Gingue, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please don't hesitate to reach out!
Google Review
- March 31, 2022
Kristopher M. Was very helpful, helped me find what I was looking for at the best price. I would recommend everyone to come here. On top of that the customer service was great!!!!!!
Response from the owner Replied: Hi Dvaris Parker, thank you so much for your positive comments about Mercedes-Benz of Durham! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Cars.com Review
- March 30, 2022
Wonderful customer service the process went fact and accurate!!! They seemed like they cared
Dealer Replied: Hi James Bullock! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 29, 2022
“Seth”, is a really great customer service rep, he makes sure his customers are fully satisfied and comes first thanks again bro , Bobby !...
Response from the owner Replied: Hi Tyler Farewell, we are very happy to have provided you with such a positive experience! Have a great day!
Google Review
- March 28, 2022
Response from the owner Replied: Qiong Qiu, thank you for the high star rating! Have a great day!
Google Review
- March 27, 2022
Response from the owner Replied: Jerome Adamson, thank you so much for the positive review! We hope you have a great day!
Google Review
- March 26, 2022
Jim was very efficient in answering my questions and very pleasant to speak to.
Response from the owner Replied: Freddie Smith, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Google Review
- March 26, 2022
MY DAD TOOK HIS 2007 MECEDES BENZ THERE. WAS OVERCHARGED TWICE!!! STILL HAD TROUBLE WITH CAR. SOLD CAR FOR LITTLE OF NOTHING DUE TO MANY PROBLEMS!!! NEW OWNER TOOK IT TO A BETTER WRENCH AND GOT THE CAR FIXED FOR A GOOD PRICE. THEN HE BOUGHT A 2015 S550 TO GET REPAIRED, GAVE A HUGE PRICE OF $16000....
Response from the owner Replied: Hi Lamontica D., we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact Noor Nasser at 919-354-7735 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Durham.
Google Review
- March 26, 2022
Daniel was amazing. He walked/educated me through in detail, the plans for maintenence on my wife's gls 450 which gave me a better understanding of scheduling service so I can better plan for it. Oneof the best service specialists I have encountered at any dealership!!!
Response from the owner Replied: Hello Jermaine Fuller, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 26, 2022
Good experience !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Google Review
- March 25, 2022
Worked with Tanya who communicated with me every day about our van work and kept us updated. She also had three team work is in when they could. It took a couple of days but that’s a lot better than a month wait! Very impressed with professionalism of her and the gentleman that has the beard that...
Google Review
- March 25, 2022
Tiffany Posey was wonderful in helping me get setup with a new car. She was very knowledgeable and was open to any questions I had on the car. She went above and beyond to make sure I had the best rate as well. I would highly recommend using Tiffany if you are at the dealership and I would also...
Response from the owner Replied: Aaron Caudill, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 25, 2022
We came to buy back our leased car that was initiated in another state. Very smooth buying experience without hassles. Great customer service!
Dealer Replied: Hello Peggy, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- March 25, 2022
I had nothing but praises to give these guys at Merecdes Benz in Durham for a great team effort to get me in my Dream Car. Thank you Jim for being a great person and understand how people want to be treated and Josh from the start (awesome) because he was straight forward and Honest. I can go on and...
Response from the owner Replied: Eugene Brow, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 25, 2022
Awesome customer service. Cameron Johnson is the best of all. He knows what he is doing. He solved all my problems in just a few minutes. He really pays attention to details and knows mercedes cars.
Response from the owner Replied: Z N, thank you so much for the positive review! Have a fantastic day!
Google Review
- March 24, 2022
Excellent & quick service!! Kris & the tech Christian were nice enough to stay after hours to make sure I got my broken parts fixed, thanks again for your help!!!
Response from the owner Replied: Arianna Boyd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 24, 2022
Response from the owner Replied: Patricia Van Hoy, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Noor Nasser at 919-354-7735. We hope you have a great day.
Google Review
- March 24, 2022
I’ve been having issues with a part that was needed for my car. I called the dealership and Kris in the parts department assisted I’ve never called in but I am glad that I did! He was well knowledgeable on the questions I asked as well as professional. The dealership needs more guys like Kris! He...
Response from the owner Replied: Taneisha Williams, we really appreciate your feedback! We hope to see you soon!
Google Review
- March 24, 2022
Jim was very knowledgable!
Response from the owner Replied: Ella Edmunds, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 24, 2022
I had a wonderful experience purchasing my GLC 300. My salesperson, Jim Becker was extremely helpful and provided a seamless purchase for me.
Response from the owner Replied: Heather Dapolite, we are very happy we could provide you with a positive experience! Thanks for taking the time to leave a review. Have a great day!
Google Review
- March 24, 2022
Great experience from start to finish! Everyone was very helpful in getting my new car to the Durham market! Josh, Ryan and Grayson all took great care of me! I will definitely come back when I’m ready for my next vehicle.!
Response from the owner Replied: Shang Skipper, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 24, 2022
Great overall experience! Tiffany was a great Sales Specialist and made the entire process easy. Sales manager and finance department was also very easy to work with throughout the entire process 👍🏼
Response from the owner Replied: Brian Johnson, we really appreciate your positive review! We're looking forward to your next visit with us!
Google Review
- March 24, 2022
Daniel Rollins of Durham Mercedes Benz was a great service exviser he knows his stuff very polite and useful. And the experience was nice I will recommend him to my friends in need of service for there car:
Response from the owner Replied: Tracy Mack, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Google Review
- March 23, 2022
Response from the owner Replied: Michele Mangan, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- March 23, 2022
Response from the owner Replied: Evan Hammonds, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- March 23, 2022
Response from the owner Replied: Hi Fred Hammonds! We're so happy we were able to help you out! We hope to see you soon!
Google Review
- March 21, 2022
EXCELLENT PARTS SPECIALISTS: I needed a Run-flat tire for my Mercedes 300c, and I needed it right away. I called Will and he expertly talked me through choosing the best replacement. He pulled the tire from inventory and left an invoice at the desk for me.When I came to pick up the tire, Kris McCray...
Response from the owner Replied: Jb Adamson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 21, 2022
Response from the owner Replied: Wael Feloboss, thank you for the high star rating! If you're ever in need of more help, please let us know!
Google Review
- March 21, 2022
Best maintenance department ever!!! I wouldn’t dream of going anywhere else. Thank you so much to the service manager, Cameron Johnson. He’s the reason I will never go anywhere else
Response from the owner Replied: Amber Witzke, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- March 19, 2022
It took a while to get my car back for a simple fix . Was not offered a loaner for the 2 days they kept my car . I love the fact that they complimentary wash the car , I love that they are available for towing drop off at any time . The pricing is extreme
Dealer Replied: We appreciate your positive review about your recent experience with us! Please contact us at (919) 794-7077 if there is anything further you would like to discuss about your experience. Have a great day!
Google Review
- March 16, 2022
Response from the owner Replied: Hi Tidiane Toure! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Google Review
- March 15, 2022
Response from the owner Replied: Hi Nancy Alanis! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- March 14, 2022
Response from the owner Replied: Vidya Kumar, thank you for the high star rating! Please let us know if you need anything and have a great day!
Google Review
- March 14, 2022
Roderick Longino was amazing. We will buy a vehicle again.Thanks Mercedes Benz of Durham!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 10, 2022
Response from the owner Replied: Troy Moon, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Google Review
- March 08, 2022
Kris in parts worked very hard to coordinate with our insurance company when we lost our key, and Seth in service followed up by helping us get it programmed when we came in to pick up the key! Thanks to the team!
Response from the owner Replied: Janice Price, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 08, 2022
Seth is always amazing! Very thorough , kind, honest, and efficient ! Thank you Seth for making things so easy !
Response from the owner Replied: Monica Wheeler, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 08, 2022
Repairs were quickly diagnosed and parts were delivered promptly. Very happy with Jeff and his knowledge of the MB drivetrain.
Response from the owner Replied: Ric Caponi, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 08, 2022
Love my new car! Thank you to Roderick! He was very kind and knew exactly what I was looking for! Thank you Mercedes Benz in Durham!!
Response from the owner Replied: Patience Newton, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Google Review
- March 08, 2022
Response from the owner Replied: Hi Naiemah Johnson, thank you so much for the high star rating. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 04, 2022
My service advisor was Awesome along with the technician who repaired my car.
Dealer Replied: Geri Henry, we're glad you had such a wonderful experience with us! Thank you for the feedback and have an amazing day!
Google Review
- March 04, 2022
My experience with this dealership is not that great. I bought a car from them and car buying experience was good. Later I cancelled the add on services, one for tire and wheel and another was for maintenance service contract. For the first one I put a cancellation request over the phone. After 2...
Response from the owner Replied: Ajit Shankardas, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to Noor Nasser at 919-354-7735. Have a great day.
Cars.com Review
- March 03, 2022
The salesmen, Isaac was super helpful and knowledgeable and went the full distance to make sure I was satisfied.
Dealer Replied: Steven Dingle, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 02, 2022
Roderick and Moose Q was very nice also the GM Josh V was great. They really made my experience open my eyes to something special. I am enjoying my 2020 E350. They also had a red bow on my car. When I took delivery. I would refer everyone to Mercedes Benz of Durham.
Response from the owner Replied: Hello Lorina Evans, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 01, 2022
Daniel Rollins at Mercedes Benz of Durham was incredibly professional. He always makes sure we get our vans back in a timely manner!
Response from the owner Replied: Fenelon Pimenta, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- March 01, 2022
Daniel Rollins has been great working with him on getting our vans back to us and very kind and very professional
Response from the owner Replied: Joseph Ray, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 28, 2022
I had nothing but the worst experience at Durham Mercedes. Maybe this treatment is reserved for the elderly and minorities. Jeff and Cameron were difficult to locate and had a different story regarding my car.October to March dealing with them to repair my sunroof. My car was returned with a tear...
Response from the owner Replied: Hi Gmw, we appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to Noor Nasser at your earliest convenience at (919) 354-7735.
Google Review
- February 28, 2022
Response from the owner Replied: Marc Ozburn, we're glad you enjoyed your visit. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- February 26, 2022
I had a good experience with the repair work but the only negative thing was, my vehicle was at the dealership for 21 days before the repairs was completed.
Dealer Replied: Son Hoang, we really appreciate your feedback! We're looking forward to your next visit with us!
Cars.com Review
- February 26, 2022
Seth did an excellent job! Customer service was attentive and friendly! Great dealership!
Cars.com Review
- February 25, 2022
The dealership was spotless, the service was fast & complete and the service people were extremely helpful. I would recommend this dealership to everyone.
Dealer Replied: Gerald Mcdevitt, thank you so much for your high rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- February 24, 2022
Seth is the best service advisor..ask for him when getting your car serviced.
Response from the owner Replied: Twicethegoat, we're glad you had such a wonderful experience with us! Thank you for the great review!
Cars.com Review
- February 24, 2022
Great place great service like jeff who assists me
Cars.com Review
- February 24, 2022
Very professional and prompt service I was very happy with the job completed
Dealer Replied: Hi Victor Wright, thank you so much for your positive comments about Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 23, 2022
Daniel did a great job helping me with tires, top tier customer service and attentiveness.
Response from the owner Replied: Austin Harrison, we really appreciate your positive review! If you're ever in need of more help, please let us know!
Google Review
- February 23, 2022
Maryann, Did an excellent job helping me with my retirement dream car! Very patient and soooo helpful even after I purchased the car. Such a sweet person to work with. I would recommend anyone to work with her whenever you decide to purchase a car from Mercedes-Benz of Durham.I'm enjoying my...
Response from the owner Replied: Hi Ladylike Alston, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope you have a great day!
Google Review
- February 23, 2022
Response from the owner Replied: Hello Julianne Ziefle, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
Google Review
- February 22, 2022
Response from the owner Replied: Tony Vaughan, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Google Review
- February 22, 2022
Excellent service!!
Response from the owner Replied: Antonio Hill, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- February 16, 2022
Response from the owner Replied: Jason Thompson, Thank you for taking the time to leave us this a review. We always want to provide the best customer service and would greatly appreciate the opportunity to talk to you about your recent visit. At a time that works best for you, please contact Noor Nasser at 919-354-7735. I look forward to hearing from you soon. Have a great day.
Cars.com Review
- February 16, 2022
The best or nothing @ all. Car went for safety inspection. Received a video with technician recommendation, which were made promptly
Dealer Replied: Monzer Mereby, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- February 15, 2022
This dealership is great. I live in Charlotte where there are certainly other options but everyone I have dealt with here has been outstanding. Well worth a little bit of inconvenience as respects distance. I have purchased many Mercedes locally in the past but Mercedes Benz of Durham will be my go...
Response from the owner Replied: Hi George Neale! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- February 15, 2022
Roderick helped me find and finally purchase my dream car!!! Second car from Hendrick Mercedes Benz! Love how they take care of me and my cars!
Response from the owner Replied: Jaimi Smith, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- February 15, 2022
Awesome Service! Excellent Customer Care!
Response from the owner Replied: Anantharaman Gurumurthy, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 12, 2022
This was our first time working with Daniel at Mercedes-Benz of Durham. Daniel provided exceptional customer experience. He kept me in the loop on what was being done to our Mercedes and what needed to be done. He responded in a timely fashion and was just a pleasure to work with. I would certainly...
Response from the owner Replied: Leigh Frahm, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We hope to see you soon!
Google Review
- February 11, 2022
Response from the owner Replied: Quang Nguyen, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 11, 2022
Service coordinator Daniel Rollins is awesome! I asked for aux battery replacement and have my break checked. He was able to give me detail information and precise recommendation. He also arranged transportation for me. It was a great service experience.
Response from the owner Replied: Debbie Kao, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 10, 2022
Whole process of purchase was smooth. Grayson and Mustafa(Moose) made that possible. In fact, I got a vehicle swap & upgrade after a week. Grayson explained every feature in the vehicle and had a great knowledge of Mercedes vehicles. Moose had the documentation ready and the signatures took under 10...
Response from the owner Replied: Hi Abhinay Yarlagadda, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Until the next time we meet, take care!
Cars.com Review
- February 10, 2022
In December 2020, we got the 1st service and did not find any balance problem even we told them the noise the car had made. In January 2022 we scheduled the 2nd service and told the same problem, together with one flat tire. Then it was turned out to be the balance problem, which has lead to the...
Dealer Replied: Jiyi Zhang, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 08, 2022
Dough was wonderful! When he noticed that I am concerned about the safety of car, he did his best to get my car fixed today.Great customer service!Thank you!Fara
Response from the owner Replied: Farazeh Fara Pourshariati, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- February 08, 2022
I've had nothing but great experiences at Mercedes Benz of Durham. I recently took my car in to the service department and Daniel Rollins(service advisor) made everything so easy for me! He kept me updated on everything that was going on and was communicating quickly. He was very patient with me as...
Response from the owner Replied: Nour Qomaq, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for your feedback! We hope you have a great day!
Google Review
- February 08, 2022
Job well done..
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- February 08, 2022
Response from the owner Replied: Barbara Gray, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon.
Google Review
- February 07, 2022
Response from the owner Replied: Dana Portenier, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 07, 2022
Response from the owner Replied: Hi Roy Heck, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- February 07, 2022
Maryann Wren did an excellent job. She was very friendly, knowledgeable & helpful. She made my buying experience enjoyable. I highly recommend her.
Response from the owner Replied: William Cooper, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 04, 2022
I have been to the Mercedes Benz of Durham location several times for minor things and Daniel Rollins is the best! Hes always pleasant, accommodating, and does his best to make sure that my experience is exceptional.This is one of the many reasons Mercedes will always be my brand of choice. Thanks...
Response from the owner Replied: Keisha Pressley, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- February 04, 2022
Have had the same service advisor, Daniel Rollins, a few times. Always responsive and accommodating. All of the service staff Ive worked with have been outstanding.
Response from the owner Replied: Howard Zellman, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 04, 2022
Best Mercedes service center in the Carolinas! Ive taken my car to other places and this location is the most thorough & very helpful especially Daniel Rollins. Definitely recommend this dealership!
Response from the owner Replied: Hello Ruchi Mcfall, thank you; we appreciate your feedback! Until the next time we meet, take care!
Google Review
- February 04, 2022
Daniel Rollins at Mercedes Benz Durham was extremely courteous and helpful. I came into dealership needing help with my tires and he was quick to attend to my needs and did it with a smile. I appreciate that kind of service
Response from the owner Replied: Manuel Linares, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 04, 2022
The service I received was beyond expected. Daniel Rollins was very professional and helpful.
Response from the owner Replied: Janice Gordon, thank you so much for the positive review! Until the next time we meet, take care!
Google Review
- February 03, 2022
This was my first time servicing my car at Mercedes-Benz of Durham I wish I couldve gotten here sooner. Jeff Carter Makes you feel at home from the start and gives you a chance to voice your concerns about your car listens to you and then provides the most superlative service. I have no reason to go...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- February 02, 2022
I went in for annual service and also had a leaking tire. The service team did an amazing job with the service and tracking down the leaking tire issue. Which turned out to be a cracked rim. Daniel went above and beyond to get a new rim in and also put me in a loaner until the work was completed. My...
Response from the owner Replied: David Mitchem, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- February 02, 2022
Hello Daniel and Matt:What day of the week could be busier than Monday? Yet, you set things aside and worked through the day to get our Sprinter out of "limp mode" and back on the road.Never once did we hear "We're very busy; we have other customers to deal with." Instead, you just gave us your full...
Response from the owner Replied: Hi Donald Kroodsma, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- January 28, 2022
Response from the owner Replied: Robin Russell, we really appreciate your feedback! If you have any questions or comments, please give us a call. We're always happy to help!
Google Review
- January 28, 2022
They didn't even acknowledge my girlfriend was there even though she had a trade in that was worth an exceeded amount of money let alone has a Mercedes that was tweeked to be in perfect condition with parts and look labor from dealer and was looking into buying a new Mercedes truck, now her mood has...
Response from the owner Replied: Lauren Jones, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- January 27, 2022
Purchased from Jon. Great experiance.
Response from the owner Replied: Linda Walters, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 27, 2022
Great experiance
Response from the owner Replied: John Walters, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 27, 2022
Response from the owner Replied: Jessica Bailey, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- January 27, 2022
Always great service by Seth at Southpoint.
Response from the owner Replied: Kristine Hillary, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 27, 2022
Excellent service experience at MB of Durham. Thanks to Seth Williford for his help and efficiency throughout.
Response from the owner Replied: Harry72559, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Google Review
- January 26, 2022
Nicola Sanzone provided excellent service to right a Mercedes me Connect issue. It took tremendous persistence on his part to coordinate this fix. He communicated with the corporate office and me and through emails, texts and photos was able to get it up and running! I never had any doubt he would...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 24, 2022
Daniel was fantastic and provided incredible customer service! Such a pleasure to work with!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to see you soon!
Google Review
- January 24, 2022
Mr Daniel Rollins was perfectly helpful, super polite, just a pleasure to do business with.
Response from the owner Replied: Benjamin Connelly, we are so happy to read such a great review about Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- January 21, 2022
Daniel Rollins was very professional and kept us updated while we had our vehicle serviced
Response from the owner Replied: Mason Giacalone, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 20, 2022
Jon choi the product specialist and Sarah Baily the finance manager!! They truly went above and beyond our expectations. Cant thank enough for Jons countless prompt replies and actions, and Sarahs superb skills in negotiation. Jon called the next day to make sure we were satisfied with our...
Response from the owner Replied: Dongmin J Lee, thank you so much for your high rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 20, 2022
I recently purchase a GLE450 from our sales manager Jon Choi. He made every process so easy and stress free. He was very knowledgeable (some sales person I met before doesnt even know what they are selling..) and made sure that I could build and purchase the exact car that I wanted. Best experience...
Response from the owner Replied: Jane Hwang, we're so glad that we were able to go above and beyond your expectations! Thank you for leaving us this response!
Google Review
- January 20, 2022
Excellent service by Daniell. first experience in NC and highly impressed with the service quality
Response from the owner Replied: Hi Dhiman Dey! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 20, 2022
Response from the owner Replied: Hello Hortense Briggs, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- January 20, 2022
Response from the owner Replied: Auston Moore, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
Google Review
- January 19, 2022
Daniel was extremely helpful, I definitely recommend this place!
Response from the owner Replied: Hi Graham Buckner! We're so happy we were able to help you out! Until the next time we meet, take care!
Google Review
- January 19, 2022
Response from the owner Replied: Verna Bethel, we're glad you had such a wonderful experience with us! We hope to see you soon!
Cars.com Review
- January 17, 2022
Excellent job of walking me thru repairs our GLE. We also purchased a 22 S 500. Sales purchase did excellent job of helping us with ordering auto.
Dealer Replied: Hello Ronald Johnson, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 17, 2022
Fantastic service. They make me feel welcome
Response from the owner Replied: Ajay Simha, we really appreciate your feedback! We're looking forward to your next visit with us!
Google Review
- January 15, 2022
I had a great experience. Professional and friendlySeth did an excellent job of keeping me abreast of everything.Love the video overview.
Response from the owner Replied: Margie Brooks, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 15, 2022
Response from the owner Replied: Lisa Van Diggelen, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!
Google Review
- January 15, 2022
Courteous and professional service. Although I did not have any appointment, the service department was able to fit me in to the busy schedule, diagnose my problem, and quickly resolve it. Everyone I encountered was friendly and welcoming.
Response from the owner Replied: Thomas Ferguson, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 14, 2022
Response from the owner Replied: Minglong Wu, thank you so much for the positive review! Have a wonderful day!
Google Review
- January 14, 2022
Response from the owner Replied: Hello Joel Deonanan, we appreciate you taking the time to leave us this feedback. Have a great day!
Cars.com Review
- January 14, 2022
The videos the advisors are doing when they do the inspection are awesome , gives peace of mind and you can see what is going on with your car.
Dealer Replied: Ingrid Gonzales, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- January 13, 2022
Great experience. They worked hard to find me a vehicle when they were scarce. Jacob Downer worked with me for several months and was able to deliver the exact color, model etc I was looking for. Nicola Sanzone the Product Concierge drive 5 hours to deliver it on a Saturday afternoon and when he...
Response from the owner Replied: Pat Dudley, thank you for your kind words and this wonderful review! We hope to see you soon!
Google Review
- January 13, 2022
Response from the owner Replied: Hi Natasha Triplett, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 12, 2022
Took my vehicle in for service, and Daniel Rollins was my service advisor. He did a great job updating me on things, and I could tell he appreciated me as a customer. Will definitely be bringing any MB vehicle I have to Durham and Daniel for service in the future!
Response from the owner Replied: Jason Ho, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- January 12, 2022
Response from the owner Replied: Raymon Reyes, we really appreciate your feedback! We hope to see you soon!
Google Review
- January 10, 2022
Another great experience with Jon Choi atMercedes Benz of Durham.This is our second vehicle weve purchased withJons great service.We highly recommend him andMercedes of Durham, the whole team is five star!
Response from the owner Replied: Playdough, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!
Google Review
- January 10, 2022
Thank you Seth for all your help. MB has always been there when we don't know how to operate our car
Response from the owner Replied: Cynthia Powell, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- January 10, 2022
Seth was great
Response from the owner Replied: Equator Dinh, thank you so much for the positive review! We hope you have a great day!
Google Review
- January 10, 2022
I took a lemon back and it was resold again, horrible first time dealer experience!!
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Durham. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Noor Nasser at 919-354-7735. Have a great day.
Google Review
- January 10, 2022
Tiffany was a awesome to work with, made the buyer experience easy and less timely; it was my wifes birthday and she added a little gift from her. Highly recommend anyone interested in a Mercedez Benz to stop and see her at the Durham MB
Response from the owner Replied: Jeffrey Mcmanus, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!
Google Review
- January 10, 2022
I brought my vehicle in for service on New Years Eve. My service advisor, Daniel Rollins, made the whole process as smooth as possible. He already had everything ready, including a loaner car, and had me in and out in no time. He kept me updated with the work and recommendations the technician had...
Response from the owner Replied: Jose Vargas, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Google Review
- January 10, 2022
My experience with Roderick has been superb! I started this process out over 2 months ago and was very specific about what I wanted in a vehicle., even with the shortage of inventory. Roderick kept me posted and kept in mind exactly what I was looking for until we found it. Im excited to have...
Response from the owner Replied: Tameaka Tyler, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!
Google Review
- January 10, 2022
I purchased my 2022 GLC a few weeks ago. After speaking with multiple dealerships, I chose this location because of Tiffany, my sales representative. I live out of state so the initial contact was by phone and email. Tiffany was so personable, kind and not pushy at all. She understood that this was...
Response from the owner Replied: Porcha Anderson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- January 10, 2022
As always, Seth was great.
Response from the owner Replied: Kasie Curtis, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham!
Google Review
- January 09, 2022
Kris was extremely helpful in making absolutely sure my car parts were ordered/fixed correctly. He was reliable, friendly, and overall provided great service!
Response from the owner Replied: Michelle T, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We do hope we can be of assistance in the future. Take care!
Google Review
- January 09, 2022
I always have a great experience with Mercedes Benz of Durham. Seth in the service department always goes above and beyond. I cannot thank him enough. Best dealership in the triangle. HANDS DOWN!
Response from the owner Replied: Ashley Thrower, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 09, 2022
Response from the owner Replied: Heather, your wonderful rating means a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 07, 2022
Roderick was amazing! He helped my husband and I build our perfect GLS450. He made the process so easy. He kept us updated as the vehicle was being built, and once it arrived, he saw that it was ready for pickup right away. He also took the time to walk me through the vehicle and show me how to...
Response from the owner Replied: Julianne Matthews, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 06, 2022
Daniel Rollians is easy to work with and always responds fast. He makes repairs hassle free.
Response from the owner Replied: Hi Jackson Beasley, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 05, 2022
Very friendly and accommodating. I stoped by to get my tire pressure balanced. It turned out that I needed a new tire. Jeff Carter took care of my tire, and I had another appointment for later date for inspection and he took care of that and saved me a trip. He had to stay a bit longer than their...
Response from the owner Replied: Nasim Nasseri, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- January 04, 2022
Excellent service from Jon choi. He was really prompt and friendly, got us a good deal on our new glc! Overall great car buying experience.
Response from the owner Replied: Prant Sharma, we're happy to hear you had such a positive experience with our team! Thank you for your feedback! We hope you have a great day!
Google Review
- January 04, 2022
Response from the owner Replied: Kevin Beasley, thank you so much for the positive review! Have a fantastic day!
Google Review
- January 03, 2022
Response from the owner Replied: Robbie Dallas, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 03, 2022
Response from the owner Replied: Davia Purnell, we really appreciate your feedback! If you're ever in need of more help, please let us know!
Google Review
- January 01, 2022
Hendrick automotive is a class organization. The Durham Mercedes dealership is no exception. The sales Mgr David and salesman Jon were very polite and informative. They listened to my concerns and questions and everything was resolved in a positive mannerAs a result I drove away on NYE with a new...
Response from the owner Replied: David Fleming, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 31, 2021
Service Manager went above and beyond to ensure my car was serviced before the end of the year.
Response from the owner Replied: Heather Johnson, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 31, 2021
This five-star review is for Daniel Rollins Mercedes-Benz of Durham southpoint. Daniel was extremely helpful in taking care of my car he made sure I was comfortable he gave me snacks and made sure I had a ride back to my house and when my car was ready he had a driver to pick me up and bring me...
Response from the owner Replied: Anthony Mangum, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 30, 2021
My experience at Mercedes Benz of Durham could not have been more pleasant. Jon Choi is excellent and amazing to work with every step of the way. If you are in the market for a new Mercedes vehicle, make sure you ask for Jon. This has been my easiest experience thus far when purchasing a vehicle.
Response from the owner Replied: Brittany Robinson, thank you for your kind words and this wonderful review! Until the next time we meet, take care!
Google Review
- December 29, 2021
Response from the owner Replied: Tricia J., we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Google Review
- December 29, 2021
Just purchased a 2014 E 350 from here, my sales assistant was Roderick Longino. All I can say is WOW...he made the buying experience very entertaining and fun. He is compassionate about his job and his customers.The facility was amazing very clean and all the employees were friendly and attentive.My...
Response from the owner Replied: Hello Ray Pipkins, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 28, 2021
Response from the owner Replied: Robert Oliver, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- December 28, 2021
Response from the owner Replied: Sherika Williams, thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 28, 2021
Tiffany Posey was great to work with. She goes the extra mile for her clients and makes the whole process easy.
Response from the owner Replied: Lisa Edwards, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- December 27, 2021
I had a great experience buying my first Mercedes at Durham. Tiffany was very patient and helpful throughout the process and answered all my questions. Also, got a good value for my trade in.
Response from the owner Replied: Hi Sanjay Katragadda, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 27, 2021
Easiest experience I've ever had. Jon Choi was the best to work with. He was friendly and patient with me ( I switched cars and then switched back) He did everything through email so all I had to do was come in a sign. I love my new car!!!
Response from the owner Replied: Krystal Taylor, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 27, 2021
Dealt with Tiffany at the dealership today. Unprofessional, rude and no help at all! Tiffany was rude to my wife and even rude to people working at mb. Sorry to say we willNot be shopping at Durham Mercedes.
Response from the owner Replied: Michael Hedler, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at (919) 354-7735 so we may assist you in moving forward towards a resolution.
Google Review
- December 26, 2021
Service dept. Very accommodating. We have a sprinter van. Daniel the advisor and the sprinter tech very helpful and seamed genuinely concerned about our issue.
Response from the owner Replied: Ed Baker, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
Google Review
- December 23, 2021
Response from the owner Replied: S. Mason, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 23, 2021
Response from the owner Replied: Hello Soenda Norman, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!
Google Review
- December 20, 2021
Jon Choi was fantastic. He made buying as easy as it could possibly be. Very professional, attentive to what I was asking, and he exceeded my expectations. Thank you so much!
Response from the owner Replied: Gerald Wilkie, we are glad we could help! Thank you, and have a fantastic day!
Google Review
- December 18, 2021
Jon Choi was great to work with and made everything good by smoothly as possible
Response from the owner Replied: Hi Chris Bunch! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- December 18, 2021
Our experience was excellent with the help from Jon Choi. Thank you for the wonderful service. Merry Christmas!! Daniel & Deanna Clevenger
Response from the owner Replied: Deanna & Daniel Clevenger, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
Google Review
- December 16, 2021
Daniel Rollins seems to always out do himself everytime I visit your service department. He sets the bar high and continues to raise it with his amazingly great attitude and willingness to do whatever it takes to make everything appear so seamless and easy.Thanks for your continued great service...
Response from the owner Replied: Russell Barbour, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 16, 2021
I had the pleasure of working with Jon Choi at MB of Durham. My entire buying experience from start to finish was exceptional! Thank you to Jon and the MB Durham team for making my Christmas a little brighter!
Response from the owner Replied: Tyra Morgan, reviews like this give us motivation and help us ensure we provide high-quality care. We hope you have a great day!
Google Review
- December 15, 2021
I have consistently had superior service for the past 4 years at this dealership. The reason for that is specifically due to the attention and expertise given to me by Seth Williford. He is superb. Also more recently a young gentleman at the intake position , Tavion is so welcoming and helpful. ...
Response from the owner Replied: Ken Merten, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Yelp Review
- December 14, 2021
I was really looking forward to owning a solid preowned s550. I finally thought I had found one. After lack of follow up communication from online sales, which should've been my first sign not to deal with this dealership. So I decided to visit the dealer for a test drive. After walking the lot for...
Google Review
- December 14, 2021
Daniel, Seth, and Jeff are all a pleasure to work with. They are very professional and keep you updated throughout the whole process. Great group of guys, always ready to help. Thank you.
Response from the owner Replied: John Hall, we're so glad that we were able to go above and beyond your expectations! Thank you for the great review!
Google Review
- December 13, 2021
Response from the owner Replied: Cindy Baker, we're glad you had such a good experience with us! If you're ever in need of more help, please let us know!
Google Review
- December 11, 2021
Response from the owner Replied: John Neville, thank you for taking the time to let us know how we did. If there is anything you would like to discuss please reach out to Noor Nasser at 919-354-7735. We hope you have a great day!
Google Review
- December 10, 2021
I recently returned to Mercedes Benz of Durham for new tires and new front brakes. My service advisor was Daniel Rollins and he was lovely. He made sure I understood everything that was being done to my car and how much it would cost ahead of time. Though I didnt want to wait in the waiting room...
Response from the owner Replied: Kerri Post, we are so happy to read such a great review about Mercedes-Benz of Durham! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 10, 2021
We purchased a S 560. Roderick Longino was our Product Specialist. He had solid knowledge of the vehicle and after getting to know us, he confirmed the car he thought best met our needs.We are happy with the entire transaction. Our only regret is we live in Wilmington so we wont have as much contact...
Response from the owner Replied: Cornell Slade, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Google Review
- December 10, 2021
Shoutout to Seth for helping me out in a pinch. Even if its something small I need, he always helps with a smile!
Response from the owner Replied: Mike Hunt, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 10, 2021
Seth has always be super helpful and knowledgeable for all my questions! He is consistently looking for ways to satisfy customers requests and communicate back to the customer in time!
Response from the owner Replied: Catherine Lu, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 10, 2021
Absolutely horrible experience, was convinced that everyone and every business deserves a second for this place third chance due to warranty was forced to come back. As expected was a disaster, appointment set for 8:30, by 4:00 the afternoon my car had still not even been pulled into the garage for...
Response from the owner Replied: Kelli Vannoy, We strive for 100% satisfaction and feel that anything less is unacceptable. We would appreciate the opportunity to talk with you further about your recent visit. Please contact Noor Nasser at 919-354-7735 at your convenience. We appreciate you bringing this experience to our attention. Have a great day.
Google Review
- December 10, 2021
Seth definitely always understands the assignment! He is very professional and gives you different options in handling a situation as well as knowledge of your service. If Im needing my vehicle by a certain time he makes sure that it can be ready. I feel very valued with each service received from...
Response from the owner Replied: Shenika Blanding, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you're ever in need of more help, please let us know!
Google Review
- December 10, 2021
Good, fast and courteous service provided by Seth Williford.
Response from the owner Replied: Fred Armisen, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- December 10, 2021
Response from the owner Replied: Igor Ivanov, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 10, 2021
Great atmosphere, great people. Tiffany was great to work with! She put in the work to find me what I was looking for exactly! They made the process easy and quick!
Response from the owner Replied: Hi Cicely Parrish, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Google Review
- December 10, 2021
Great customer service
Response from the owner Replied: Bisi Tofade, your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- December 10, 2021
The worst service ever they let it rain in my car while my vehicle was on their property in their care and had been there for 2 weeks try to cover up their selves and all I wouldn't trust them with your vehicle take it to Cary it's worth it
Response from the owner Replied: Eric Elliott, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We hope you are willing to give us another chance. Please reach out to Noor Nasser at 919-354-7735 so we can work towards a resolution. Have a great day.
Google Review
- December 09, 2021
I went to the dealership to get a battery for keyless entry to car. Jeff Carter was the service advisor who helped me. He is helpful and friendly. Best of all, I was out of the dealership with my working key within five minutes! Thank you Jeff!
Response from the owner Replied: Barbara Caudill, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- December 09, 2021
Excellent service
Response from the owner Replied: Liliana Concha, thank you so much for the positive review! We look forward to your next visit! Take care!
Google Review
- December 08, 2021
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- December 06, 2021
Great Service! My specialist Isaac was awesome! Thank you!
Response from the owner Replied: Nakesia Moore, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 03, 2021
Always great service.
Response from the owner Replied: Linda Cohen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to see you soon!
Google Review
- December 03, 2021
Response from the owner Replied: Kay Long, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Google Review
- December 02, 2021
Service was outstanding. Even when parts were delayed and I no longer had an appointment I was accommodated with whatever timing fit my schedule. Jeff kept me posted about everything and made sure I only got the services I really needed. Thanks!
Response from the owner Replied: Deryck Henson, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- December 02, 2021
Response from the owner Replied: Mark Mccormick, we are very happy we could provide you with a positive experience! We hope you have a great day!
Google Review
- December 02, 2021
Daniel, Jeff, Seth and Tanya are awesome!
Response from the owner Replied: Diana Rolan, thank you for the high star rating! If you're ever in need of more help, please let us know!
Google Review
- December 02, 2021
Outstanding Client services from making the appointment to completion. Very impressed with the video of my automobile while being serviced and explanation of the recommendation. Service Advisor Seth Williford was very professional and an excellent source in managing a very much successful...
Response from the owner Replied: Mitzi Mcclammy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- November 30, 2021
Visited for what I was dreading would be a complicated repair, luckily I found Jeff who explained everything thoroughly and answered all my questions! Much appreciated!
Dealer Replied: Jimmy, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 30, 2021
Brought my car in the other day for what I was dreading would turn into a complicated repair. Jeff explained what the vehicle needed, and made sure all my questions were answered before proceeding with repairs. Much appreciated!
Google Review
- November 29, 2021
I just purchased a 2015 Lexus RC F from here and I could not be happier! Ryan the used car manager went out of his way to give me the best deal possible - Tiffaney my sales consultant drove my dream car to me with all the paperwork and made the process quick and easy! I highly recommend this...
Response from the owner Replied: Logan Dehass, we are glad we could help! We look forward to your next visit! Take care!
Google Review
- November 24, 2021
Just wanted to highly recommend Jake and David. I just picked up my new 2021 AMG GLB 35 that was ordered on late Jan of 2021 but because of pandemic semiconductor issues It just came in. Jake made sure that I was aware of the updates. We texted back and forth regularly. David made sure that I still...
Response from the owner Replied: Hi Miracle Lindsay! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 23, 2021
Response from the owner Replied: Hello Chase Teer-loew, we appreciate you taking the time to leave us this feedback. Have a great day!
Google Review
- November 23, 2021
Worked with Jon Choi at the dealership. He was amazing throughout the process. Very prompt and responsive at every stage and helped as much as he could. I would recommend him to anyone looking for a seamless experience. I will be returning for sure.
Response from the owner Replied: Hi Gurvinder Alagh, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- November 21, 2021
When i need a car. I always go see Jon Choi .He always find me a car I need and price fits my budget. He is the Best.
Response from the owner Replied: Jong Hun Cho, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 21, 2021
My salesman was named John and he did a magnificent job on assisting us on buying a car. He even called to make sure we made it home safely. As a matter of fact everyone that I dealt with at this dealership was superb. I would highly recommend someone to shop there because you guys know how to do...
Response from the owner Replied: Oscar Williams, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 21, 2021
Response from the owner Replied: Unah Ko, thank you so much for the high star rating!
Google Review
- November 21, 2021
Response from the owner Replied: Wave Team, we're happy to hear you had such a positive experience with our team! Thank you for leaving us this response!
Google Review
- November 20, 2021
Must go see Jon Choi! Great guy and excellent service
Response from the owner Replied: Sun Dong Ko, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 19, 2021
If you need a car. Go see Jon Choi he is the best~
Response from the owner Replied: Sung Hoon Chung, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- November 19, 2021
Got my new car here and Jon Choi, who was the dealer, was very nice and helpful. Highly recommended
Response from the owner Replied: Eunjung Lee, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We're looking forward to your next visit with us!
Google Review
- November 19, 2021
Response from the owner Replied: Opaproducts _, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
Google Review
- November 18, 2021
Daniel Rollins was an excellent service advisor and very knowledgeable and honest. He took care of all of my needs very quickly and was very thorough! Also Kris Mccray, parts specialist was excellent as well very positive attitude and humorous. I am glad I came today to meet these two. 10 out of 10...
Response from the owner Replied: Sariyah Mcdonald, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for your feedback! We hope you have a great day!
Google Review
- November 17, 2021
Great service. Jeff Carter does a wonderful job!!!
Response from the owner Replied: Hi Michael Goodfred! We're so happy we were able to help you out! We hope to see you soon!
Google Review
- November 12, 2021
Response from the owner Replied: Jim Brown, we really appreciate your feedback! We look forward to helping again in the future. Take care!
Google Review
- November 12, 2021
Response from the owner Replied: Michael Jones, your satisfaction is our top priority. We can't wait to see you again, have a great day.
Google Review
- November 12, 2021
Response from the owner Replied: Sheila Watford, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks for taking the time to leave a review.
Google Review
- November 12, 2021
Excellent
Response from the owner Replied: Mahadev Prasad, thank you for sharing your positive experience! Have a great day!
Google Review
- November 12, 2021
outstanding
Response from the owner Replied: Laron Hough, we are glad we could help! Thank you so much for your feedback!
Google Review
- November 11, 2021
I just wanted to say thank you to Nabil for wonderful service. He walked me smoothly through the purchase he even brought me coffee and delivered the car to my house. The finance manager was also very kind and made me feel optimistic and patiently worked with me. Job well done.
Response from the owner Replied: Paul Smith, thank you so much for your high rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- November 11, 2021
Isaac Ashford of Mercedes Benz of Durham is a phenomenal Representative. I highly recommend this young man to you for your automobile needs. Very grounded in Customer Service and compassionate about how he treats people......
Response from the owner Replied: Freddie Mcneil, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 11, 2021
Service adviser John Hall is exceptional and is always pleasant, efficient and works hard to make your experience a great one at Hendrix Mercedes of Durham.
Response from the owner Replied: Hi Donna Rutala, thank you so much for your positive comments about Mercedes-Benz of Durham! We hope to see you soon!
Google Review
- November 10, 2021
After trading in a car of higher value to Mercedes-Benz of Durham to get a car of lesser value, I was told that they would pay me the difference. The difference was only $500 but I expected to be paid. Leaving the store, I was told I would get my check within 10 to 14 business days. After waiting a...
Response from the owner Replied: Pat Marks, it's upsetting to hear that your experience was anything but stellar. If you'd be willing to provide more feedback, please reach out to Noor Nasser at 919-354-7735 so we can assist you further. Have a great day.
Google Review
- November 10, 2021
Test drove a car and was negotiating with Jacob. He brought back the manager with his list of repairs that he had done on the car. Which he read to us and lowered the price $300, that was the best he would do (manager).The car had almost 60k miles on it and would be due for a service ($2000). So my...
Response from the owner Replied: Hi Darla Smith, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact Noor Nasser at 919-354-7735 so we can work towards a resolution. Have a great day.
Google Review
- November 10, 2021
Purchase GLB for my birthday and Jon Choi was helping me. Hes professional, quick and friendly. Highly recommend!
Response from the owner Replied: Dung Le, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Google Review
- November 10, 2021
Kris is a wonderful and very professional representative, as is Dan. Ill definitely be back.
Response from the owner Replied: Jay Augustine, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 10, 2021
Worst customer service Ive ever experience with Mercedes.
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Durham, but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (919) 354-7735 to discuss this further. Have a great day.
Google Review
- November 10, 2021
Jon Choi was great! Very easy yet effective experience with him
Response from the owner Replied: Hi Javed R G! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 08, 2021
My brother, sister and I had an amazing time at their fall festival!! I think the face painting was their favorite part, besides all the candy.
Response from the owner Replied: Kay Bay, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for coming to our event! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 06, 2021
DO NOT EVER TAKE YOUR CAR HERE UNLESS YOU HAVE TO. They consistently overcharge us 200-400 dollars for labor that costs a fraction if you take your car anywhere else. They will not check warranty or recalls for you and will charge you thousands of dollars for repairs that could be covered for you...
Response from the owner Replied: Tristan Gardner, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Noor Nasser at 919-354-7735. Thank you for your time and we look forward to hearing from you soon.
Google Review
- November 05, 2021
Jon Choi provided excellent service, a very smooth and easy experience
Response from the owner Replied: Denise Carpenter, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- November 05, 2021
Response from the owner Replied: Hello Sebrina Cooke Davis, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 05, 2021
Response from the owner Replied: Hello Chinelo Eke, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
Google Review
- November 03, 2021
My GL450 need a starter so I contacted the dealership. I was contacted and the service representative was very knowledgeable and congenial and before the repairs were finished I was given a loaner free of charge and I was kindly greeted by the staff. My experience gave me the impression that this...
Response from the owner Replied: Hi George Cuffia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 02, 2021
I bought a brand new GLC 300 as well as traded in my previous vehicle. I recommend my dealer Jon Choi, he was really nice and supportive for all the process. Thanks Jon for the great deal.
Response from the owner Replied: Andrew, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Google Review
- November 02, 2021
Always a great experience at MB of Durham! Comfortable waiting area with beverages and snacks. Really good communication and appointment reminders. I even received a video of my vehicle's inspection overview! Can't beat their customer service!! Highly recommend.
Response from the owner Replied: Hello Renee L, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- November 01, 2021
Good people and solid service. Deducting one star because the repairs went into an extra week.
Response from the owner Replied: Hello Matthew Wilkins, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Google Review
- October 27, 2021
It was a pleasure to work with Roderick at Mercedes-Benz of Durham.He was not pushy and did not pressure us to buy. He helped us find exactly what we were looking for at a fair price.We will definitely return to this dealership and Roderick in the future!
Response from the owner Replied: April Roethel, thanks for your praise and kind comments about our team. We hope you have a great day!
Google Review
- October 26, 2021
Response from the owner Replied: Janice Mccrimmon, thank you so much for your high rating! Until the next time we meet, take care!
Google Review
- October 26, 2021
Response from the owner Replied: Karlie Tong, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- October 23, 2021
We are not regular customers of this dealership but they treated us as if we purchase cars from them every year. Traveling across the state in our RV with Mercedes chassis we developed transmission issues. They took our vehicle in and immediately started working on it. From the receptionists who...
Dealer Replied: Pam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day!
Google Review
- October 22, 2021
Response from the owner Replied: Richard Price, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We look forward to your next visit! Take care!
Google Review
- October 20, 2021
Response from the owner Replied: Hello Hershel Richman, thank you; we appreciate your feedback! We hope to see you soon!
Google Review
- October 18, 2021
Response from the owner Replied: Chad Reed, your wonderful feedback mean a lot to us. Thank you for leaving us this response!
Google Review
- October 18, 2021
Great experience with Jon Choi
Response from the owner Replied: Frances Wagner, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Yelp Review
- October 18, 2021
We were just told by the manager that we where "uneducated" at purchasing a car. It is called negotiation. Spoke to us like children, he discounted the car by $300.Because with the cpo they already had discounted it enough. If the original guy Jacob had come back and told us no, we would have...
Google Review
- October 14, 2021
Response from the owner Replied: Hi Rowanne So, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- October 14, 2021
Response from the owner Replied: Varney Whitaker, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 14, 2021
Response from the owner Replied: Mike Patterson, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 14, 2021
Response from the owner Replied: Brian Jinwright, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- October 13, 2021
Response from the owner Replied: Can Tekyetim, thank you for sharing your positive experience! We hope you have a great day!
Google Review
- October 13, 2021
Response from the owner Replied: Hello Jonathan Williams, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 13, 2021
Response from the owner Replied: Linda Lockhart, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2021
Response from the owner Replied: Lancelot Bizune, your wonderful feedback and rating mean a lot to us. Thank you for leaving us this response!
Google Review
- October 13, 2021
Response from the owner Replied: Gilbert Lockhart, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 11, 2021
Response from the owner Replied: Hi Dhs53 Dhs53, we appreciate your honest feedback, as we are always looking for ways to improve. Thanks for taking the time to leave us this information about your recent visit.
Google Review
- October 11, 2021
Response from the owner Replied: Hello Lisa Purkett-harrell, M Ed, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- October 11, 2021
Response from the owner Replied: Hello Lj Freeman, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- October 10, 2021
I purchased my first Mercedes (but not from a Mercedes dealer), 6 weeks after purchase, I took my car in for service that was due. Jeff at Mercedes Benz in Durham went ABOVE and BEYOND! Not only did they have my scheduled service done promptly and without any inconvenience to myself, they also...
Response from the owner Replied: Ashley Teachey, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 10, 2021
Response from the owner Replied: Eric Shi, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- October 10, 2021
David in service is awesome! He really cares about his customers
Response from the owner Replied: Iris Annora, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 10, 2021
Response from the owner Replied: Labrown528, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 10, 2021
This was our first time doing business with this company and we couldnt be happier. We needed a new key that required visits to Parts and Service. Everyone we dealt with couldnt have been more helpful. A special shout out to Kris McCray in Parts and Seth Williford in Service for their excellent...
Response from the owner Replied: Hi John Chapman! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- October 10, 2021
We had a great experience with MB Durham! Grayson Dixon was so helpful. He provided us such useful information! Weve never had an MB and Grayson did a great job answering all of our questions. After we test drove a GLB, we ended up choosing one and its been great! Grayson was very proactive with...
Response from the owner Replied: Angelie Twaro, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 10, 2021
Response from the owner Replied: Jason Bradley, thank you so much for the positive review! We look forward to your next visit! Take care!
Google Review
- October 10, 2021
Response from the owner Replied: Sa'Mya Hopkins, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Google Review
- October 10, 2021
We shopped for quite some time. Finally decided on the MB GLB 250, and found the vehicle in the right color combination and with the options we wanted at Mercedes Benz of Durham. We sent an online inquiry to the store and were fortunate to have Grayson Dixon respond. Working with Grayson has been...
Response from the owner Replied: Hi Carin R, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 07, 2021
Response from the owner Replied: Pai Mei, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- October 07, 2021
Response from the owner Replied: Munsoor Lateef, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 07, 2021
Response from the owner Replied: Hello Yvette Thompson, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- October 05, 2021
Well number of one, the first time we came down there, no one came out to help us, but the next time we pull up Mr. Roderick came out and talk with us. He is a man that will get the job done I wish at a lot of different places you will get the same kind of help that he give people he's a very...
Response from the owner Replied: Eugenia Anderson, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 03, 2021
Yesterday I had a superb experience. Mr. Roderick Longino sold me my wonderful truck. He was knowledgeable about each car I looked it and able to show me the differences based on my preferences. I felt no pressure or didn't feel rushed. He listen, communication was clear, and direct. If your are...
Response from the owner Replied: Sierra Baldwin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Thank you, and have a fantastic day!
Google Review
- October 02, 2021
Google Review
- October 01, 2021
Response from the owner Replied: Meghann, thank you for your kind words and this wonderful review! Have a great day!
Google Review
- October 01, 2021
Response from the owner Replied: Monserath Linares, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- September 30, 2021
Response from the owner Replied: Hello Keneace Smith, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 30, 2021
Response from the owner Replied: Tamar Brown, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 30, 2021
I had a really wonderful experience with Mercedes Benz of Durham the other week. Noah Baker did a wonderful job helping me with getting everything I needed to complete my purchase. He went above and beyond with providing amazing service to me and was very kind and patient the whole time. Very...
Response from the owner Replied: Melissa Kingsbury, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 30, 2021
Our auto purchase experience with Mercedes-Benz of Durham was very good, Grayson Dixon was our sale representative during this transaction. Grayson was extremely helpful, knowledgeable and professional. Grayson has excellent follow up skills which made our transaction very positive.PS: We are...
Response from the owner Replied: John Rupp, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- September 30, 2021
Response from the owner Replied: Samy AbdelBaky, thank you for taking the time to let us know how we did. Your satisfaction is our top priority and would like the opportunity to discuss this further. Please contact Noor Nasser at 919-354-7735. Have a great day.
Google Review
- September 29, 2021
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- September 29, 2021
Response from the owner Replied: Heejung Oh, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- September 27, 2021
Response from the owner Replied: Virtual Rehab Llc, we are so happy to read such a great review about Mercedes-Benz of Durham! Thank you, and have a fantastic day!
Google Review
- September 26, 2021
Overall experience was good and easy. After visiting a nearby dealership and being on the lot for 45 min no one came out to offer any assistance, I drove to Mercedes Benz of Durham and within 5 min and his second day in the role of sales Noah Baker came out to offer his assistance. Worked with Noah...
Response from the owner Replied: Trenace & Harry Green, we really appreciate your feedback! We look forward to your next visit! Take care!
Google Review
- September 26, 2021
Response from the owner Replied: Frazier J, we're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 26, 2021
Ive purchased many vehicles from various dealerships across the United States but this 100% was the best experience buying a car Ive ever had and the bar was set pretty high previously. I inquired about more pictures of a car I was interested in (I received a very nice detailed video of the car!!)...
Response from the owner Replied: Marc B, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 26, 2021
Response from the owner Replied: Antonia George, thank you for your kind words and this wonderful review! We hope you have a great day!
Google Review
- September 26, 2021
Response from the owner Replied: Daniel Allen, we are disappointed to learn of your experience here at Mercedes-Benz of Durham, but will take this opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Noor Nasser at 919-354-7735. Have a great day.
Google Review
- September 25, 2021
Response from the owner Replied: Muhammad Saeed, we really appreciate your high-star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 24, 2021
Overall, great experience! Jon Choi did an amazing job providing all the details about the car especially since the vehicle was still in transit. He kept me informed about the location of the car and provided an estimated arrival date. When the car arrived, he showed us all the features and made the...
Response from the owner Replied: Jon Fuller, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 21, 2021
Response from the owner Replied: Charlie Nichols, we are so happy to read such a great review about Mercedes-Benz of Durham! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 20, 2021
Response from the owner Replied: Roshaun Williams, we're happy to hear you had such a positive experience with our team! Thanks for taking the time to leave us this information about your recent visit. Take care!
Google Review
- September 20, 2021
Response from the owner Replied: Paul Pottschmidt, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- September 18, 2021
Response from the owner Replied: Jerome Randolph, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please call Noor Nasser at 919-354-7735. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 18, 2021
Response from the owner Replied: Kevin Ruter, we really appreciate your positive feedback! Have a great day!
Google Review
- September 18, 2021
Response from the owner Replied: Tiqoulya, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We will pass along the kind comments. Have a great day!
Google Review
- September 17, 2021
I had a great experience with Merceds-Benz of Durham. I drove through on a Saturday afternoon and although he was busy with another visitor, Roderick took a moment to acknowledge my presence on the lot and offer his assistance if I had questions or wanted to review anything. I appreciated that...
Response from the owner Replied: Cedilett Murillo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We do hope we can be of assistance in the future. Take care!
Google Review
- September 15, 2021
Response from the owner Replied: T Turner, we really appreciate your positive review! Please let us know if you need anything. Have a great day.
Google Review
- September 10, 2021
We purchased a pre-owned Mazda CX-5 from Mercedes-Benz Southpoint. However, we were treated as if we were buying a new Mercedes. From initial contact, everyone that worked with us was outstanding! Jacob, our salesperson was a true professional. He shared the carfax, and the dealerships...
Response from the owner Replied: Bryan Hughes, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Until the next time we meet, take care!
Google Review
- September 10, 2021
I brought my S560 in to have my panoramic glass roof fixed. While fixed, they left my car dirty (inside and out, during COVID no less), I had to reach out for communications vs their proactively communicating with me, and it just left a bad taste with me. I can buy a car anywhere, but service is...
Response from the owner Replied: Paul Boyer, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, we look forward to hearing from you soon. Have a great day.
Google Review
- September 09, 2021
Response from the owner Replied: Dennis Morell, we're glad you had such a wonderful experience with us! Thank you for leaving us this response! Have a great day.
Google Review
- September 09, 2021
Response from the owner Replied: Hi James Moriarty, thank you for your feedback. We are unable to find you in our system. Please give us a call at 919-354-7735 so we can get this matter resolved. Thank you and have a great day.
Google Review
- September 08, 2021
Response from the owner Replied: Daniel Alcazar, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- September 08, 2021
Response from the owner Replied: Amanda Sykes, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 06, 2021
Response from the owner Replied: Juanita Fontaine, we sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- September 04, 2021
Response from the owner Replied: Perrianne Davis, we're glad you had such a wonderful experience with us! We hope you have a great day!
Google Review
- September 03, 2021
Response from the owner Replied: R M, we're happy to hear you had such a positive experience with our team! Thank you for leaving us this response!
Google Review
- September 03, 2021
Response from the owner Replied: Lisa West, it's experiences like yours that really keep us motivated! Until the next time we meet, take care!
Google Review
- September 01, 2021
Response from the owner Replied: Karen Shelton, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 01, 2021
Response from the owner Replied: Mario Arnold, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 01, 2021
Response from the owner Replied: Emilia Frederick, we are glad we could help! Have a great day!
Google Review
- August 29, 2021
Response from the owner Replied: Mack Mcintyre, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Google Review
- August 29, 2021
Response from the owner Replied: Charles Franks, we are so happy to read such a great review about Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 28, 2021
If youre in the market for a car, I recommend visiting Mercedes-Benz of Durham and ask for Roderick Longino! Roderick provided a stellar buying experience by listening thoroughly, consistently following up and understanding the importance of my service. He ensured my experience exceeded every other...
Response from the owner Replied: Alexis Fitzgerald, we really appreciate your positive review! We look forward to your next visit! Take care!
Google Review
- August 26, 2021
Response from the owner Replied: Ashley Jacot, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Google Review
- August 26, 2021
Would highly recommend. Great customer service. Response at a reasonable time. Didnt feel like I was getting taken advantage of,felt more like he was helping me get the best car for the right price even though it is a MercedesI have shopped two times before once at the Durham location which made me...
Response from the owner Replied: Juan Shaw, we are so happy to read such a great review about Mercedes-Benz of Durham! Thank you so much for your feedback! We hope you have a great day!
Google Review
- August 26, 2021
Response from the owner Replied: Alexander Jamison, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 26, 2021
Biggest thank you to my sales consultant, Jon Choi, the sales manager, Ryan Gury, and the business manager, Sarah Baily. I had nothing but an exceptional sales experience with this sales team. Jon streamlined the whole process, taking the stress off of me with my purchase and made sure that I had...
Response from the owner Replied: Camden Blair, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We hope you have a great day!
Google Review
- August 26, 2021
Went to Mercedes of Durham to look for a new car and trade my current vehicle. Met Noah Baker and was immediately impressed by his smile and like ability. Explained we weren't sure on what car we wanted and wanted to explore the line. Noah said no problem and every car either me or my wife pointed...
Response from the owner Replied: Mike Lanza, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 26, 2021
Response from the owner Replied: Annette Bey, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Bill Humphries! Reviews like this give us the motivation to continue providing a premium experience! Thank you for the wonderful review. We hope you have a wonderful day!
Google Review
- August 26, 2021
I had been going to local one person shops for all repairs. I thought I was helping out small business and I thought it was cheaper. It has taken me several years of one person shops either not getting the repair right the first time or the cost didnt seem any less than Hendrick.I have found out...
Response from the owner Replied: Bruce Manning, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 26, 2021
Response from the owner Replied: Hello Linda Clodfelter, we appreciate you taking the time to leave us this feedback. I will pass along your kind comments to the team. If you have any further questions, please don't hesitate to reach out! Have a great day.
Google Review
- August 26, 2021
Response from the owner Replied: Jiaao Shen, your wonderful rating means a lot to us. We hope to see you soon!
Google Review
- August 26, 2021
Response from the owner Replied: Karen Sittle, thank you so much for the positive review! Have a great day!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Andrea Hubble, we are very happy to have provided you with such a positive experience! If you're ever in need of anything please let us know! Have a great day!
Google Review
- August 26, 2021
Response from the owner Replied: Matthew, your wonderful rating means a lot to us. We hope to see you soon!
Google Review
- August 24, 2021
Response from the owner Replied: D W, we are so happy to read such a great review about Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- August 22, 2021
Response from the owner Replied: Dwarkesh Vakharia, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at 919-354-7735 so we can work towards a resolution.
Google Review
- August 19, 2021
Response from the owner Replied: Paulette Scott, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- August 19, 2021
Response from the owner Replied: Tom Randall, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 19, 2021
Response from the owner Replied: Hello S Cash, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 17, 2021
Response from the owner Replied: Hi Thiago Oliveira, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 15, 2021
Response from the owner Replied: Bruce Sturm, we really appreciate your feedback! We hope to see you soon!
Google Review
- August 14, 2021
High praise to salesman, Roderick Longino for his superb service assisting us in our search for a vehicle. His approach was very professional and attentive to our specific needs. Roderick's vast knowledge and experience made it a great experience. We look forward to our purchase from Roderick and...
Response from the owner Replied: Embrace Grace, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- August 12, 2021
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 12, 2021
Response from the owner Replied: Hello Thedaniels72, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- August 12, 2021
Response from the owner Replied: Patrice Mitchell, thank you for your high-star rating, we appreciate your feedback! Have a great day!
Google Review
- August 12, 2021
Response from the owner Replied: Jackie Sheppard, thank you so much for the positive review! Have a great day!
Google Review
- August 12, 2021
Response from the owner Replied: Mohamed Mohamed, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- August 12, 2021
Response from the owner Replied: Bruce Mazurek, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Google Review
- August 11, 2021
Response from the owner Replied: Rich Winkley, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Google Review
- August 11, 2021
Response from the owner Replied: D, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 07, 2021
Response from the owner Replied: Kelly Hemachandran, we are glad we could help! Thank you for the great review!
Google Review
- August 05, 2021
Response from the owner Replied: Mary Anne Cunneen, we really appreciate your feedback! We hope to see you soon!
Google Review
- August 05, 2021
Response from the owner Replied: Akil Yamir-el, thank you so much for the positive review! Until the next time we meet, take care!
Google Review
- August 05, 2021
Response from the owner Replied: Henry Darnell, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- August 05, 2021
Response from the owner Replied: Don Ulrich, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day.
Google Review
- August 05, 2021
Response from the owner Replied: Hi Tevin Guasp, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Google Review
- August 04, 2021
Response from the owner Replied: Hello Puff Short, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
Google Review
- August 04, 2021
Response from the owner Replied: Donella Jarman, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 02, 2021
Response from the owner Replied: Charles Myers, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Steven Stewart, we really appreciate your feedback! We hope you have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Jesse Smith, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Hi Alice Ridpath! We're so happy we were able to help you out! Thank you, and have a fantastic day!
Google Review
- August 02, 2021
Response from the owner Replied: Hannah Elstob, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
Google Review
- August 02, 2021
Response from the owner Replied: Hello Cierra Mcneill, thank you; we appreciate your feedback! Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Dj G.mac!, thank you for your high star rating! Have a wonderful day.
Google Review
- August 02, 2021
Response from the owner Replied: Shawn Inshan, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- August 02, 2021
Response from the owner Replied: L Harte, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 02, 2021
Response from the owner Replied: Steve Richards, thank you so much for your high rating! We hope to see you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Kris Jennings, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- August 02, 2021
Response from the owner Replied: Jack Smailes, we are pleased you enjoyed your visit to Mercedes-Benz of Durham! If you're ever in need of more help, please let us know!
Google Review
- August 02, 2021
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope you will consider us again in the future. Take care.
Google Review
- August 02, 2021
Response from the owner Replied: Sakura Uwu, thank you for your high star rating. We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Lucy Hatchell, we really appreciate your feedback! Thank you and have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Hello Oona Early, thank you; we appreciate your feedback! Have a great day!
Google Review
- August 02, 2021
Response from the owner Replied: Maurice Mckellar, thank you so much for the positive review! Have a fantastic day!
Google Review
- August 02, 2021
Response from the owner Replied: Ronald Gibson, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 02, 2021
Response from the owner Replied: Masha Kazantseva, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Jason Nixon, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 02, 2021
Response from the owner Replied: Shawn Hopkins, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at 919-354-7735 so we may assist you in moving forward towards a resolution.
Google Review
- July 31, 2021
Response from the owner Replied: Katherine Walker, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 30, 2021
Chris always help me with a smile . He provide with with the HendrickWOW!!!!! every single time. He makes me want to do business withthis Mercedes Store every time i come in. This guy is always happyand up beat all the time. I am glad that he is on the Hendrick team.His customer service is the...
Response from the owner Replied: Vincent Mcleod, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 30, 2021
Response from the owner Replied: Jeff Duclos, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 29, 2021
Jim Farina did an outstanding job sharing with me all the details I needed for buying a car sight unseen. Showing me interior and exterior of the car and its features. Driving the car for me and showing it's traffic handling, GPS, Radio, parking features and other items. Very smooth communication...
Response from the owner Replied: Dom Montalto, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 29, 2021
I had an appointment at the Mercedes Benz dealer at Southpoint to have some recalls fixed on my car. I encountered Kris McCray at the parts counter. Kris was exceptionally friendly and super helpful. He was knowledgeable and efficient. I literally picked out items from where I was sitting and he...
Response from the owner Replied: Sherene D., your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 29, 2021
Response from the owner Replied: Hi Kelvin Hardy, thank you so much for your positive comments about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- July 29, 2021
Response from the owner Replied: Chris Kuehn, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 29, 2021
Response from the owner Replied: Maysieo Tanks, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Yelp Review
- July 29, 2021
SERVICE, SERVICE, SERVICE is everything, and this dealership doesn't care about it. I purchased a car from them and was promised a minor repair and it was not honored. When I purchased the car my friend was with me, and she was so excited to buy a car from Hendricks...because of this she will not. I...
Google Review
- July 28, 2021
I had the pleasure of working with Jon Choi. It was such an easy and enjoyable experience. Working in the business myself it was nice to have someone be attentive and responsive. I was able to wrap up the deal in just about a week and fly down from the NYC area to get my car. I also worked with...
Response from the owner Replied: Keira Mairead Brown, we're so glad that we were able to go above and beyond your expectations! Thank you for leaving us this response!
Google Review
- July 26, 2021
Maryann Wrenn is so helpful, responsive, and goes out of her way to help. I purchased a car from her, but had left an item in a loaner before I got it. She tracked down the loaner, and secured my item for me the next day! Youre awesome Maryann!
Response from the owner Replied: Rebecca Edwards, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- July 26, 2021
Seth Williford always looks after me very well. Hes polite, keeps me well informed and is a pleasure to deal with. I do believe this dealership is the best one Ive dealt with in many years. I would highly recommend
Response from the owner Replied: Pamela Melton, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- July 26, 2021
We had a wonderful experience purchasing our Mercedes Benz GLE 350 at Mercedes-Benz of Durham! Jon Choi, Product Specialist was so professional, knowledgeable and made the entire process go so smoothly. Sarah Baily, Finance Manager was excellent, highly proficient with MB warranty, finance and all...
Response from the owner Replied: Hi Jill Henderson, thank you so much for your positive comments about Mercedes-Benz of Durham! Thank you, and have a fantastic day!
Google Review
- July 26, 2021
Hendrick Mercedens Benz of Durham makes me dont ever want to go anywhere else. Benz are not just about the brand and performance, but excellent service no one else provides. Seth, my service agent, is very honest and super friendly and he takes the time to listen to your concerns and ensures that...
Response from the owner Replied: Guillermo Ballon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let us know about your positive experience. Have a great day!
Google Review
- July 26, 2021
I bought my first car from this dealership in 2019. Our sales representative was excellent. Two years later I returned to the same dealership and worked with Jacob Downer. He informed me that I needed to put a $500 deposit down to hold the car I wanted overnight. I was also told the $500 would come...
Response from the owner Replied: Ella Satterfield, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to us at 919-354-7735 so we may identify ways to improve your experience. Have a great day.
Google Review
- July 26, 2021
Had a bad experience with the services. No one respect peoples time here. And there is no system to operate efficiently. Really disappointed.
Response from the owner Replied: Chris A, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (919) 354-7735 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 26, 2021
Response from the owner Replied: Daljit Buttar, thank you so much for the high star rating! Have an amazing day!
Google Review
- July 26, 2021
Best Service Department I've ever been to. Stopped buying BMW because of how bad service has been. Tried all the Mercedes groups in the Triangle area and this is by far the best. Will be returning for my next service and most likely getting my next Mercedes from them.
Response from the owner Replied: T 2, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
Google Review
- July 26, 2021
Chris in parts was extremely helpful, going above and beyond my expectations to ensure that my questions were answered and the equipment in question worked. Definitely left a great impression on this first time customer at MB of Durham
Response from the owner Replied: Babatola Durojaiye, we're glad to hear you enjoyed your visit. Thanks and have an amazing day!
Google Review
- July 26, 2021
Exceptional Experience. 5 star service. I have purchased vehicles before from Jon. He always makes it easy and convenient when closing the sale. Hes very personable and I recommend This dealership and the salesman Jon
Response from the owner Replied: Alvonia Baldwin, it's experiences like yours that really keep us motivated! We're looking forward to your next visit with us!
Google Review
- July 26, 2021
I had a came in for some parts the other day and thanks to Kris McCray, he was a major help on identifying the specific parts that I needed and even getting me a quote for the parts Ill need next time I come in. Thanks to Kris McCray at Mercedes - Benz of Durham he made my transaction a lot smoother.
Response from the owner Replied: Al Thompson, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 22, 2021
Wonderful experience at Mercedes of Durham today! This was my first time working with Seth. He was excellent, professional, and attentive. Everything was explained clearly.
Response from the owner Replied: Hello P Craigtaylor, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 22, 2021
I had my car serviced yesterday. Everything went well starting with John Hall my service advisor. He explained everything clearly, and kept an open line of communication.I had a very pleasant surprise when I received a quick video of my car being serviced by the technician, Doug Benton. He gave a...
Response from the owner Replied: Hi Walt Teague, thank you so much for your positive comments about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- July 22, 2021
Thank you to John Hall (service) and Kris McCray (parts) for making my car service experience at MB of Durham so seamless! As a busy professional with no time or energy to spare, being able to trust the team that is taking care of my vehicle makes an enormous difference. They even went out of...
Response from the owner Replied: Lori, we appreciate your positive review about your recent experience with us! We hope to see you soon!
Google Review
- July 21, 2021
Had to visit Parts Dept for a new key. Chris in parts was extremely helpful, very efficient & effective in getting my issue resolved quickly! His customer service was superb & memorable! You all have a winner with him! As an Operations Manager in a a Fortune 500 Company myself, we know plenty about...
Response from the owner Replied: Hi Mia Marino! We're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- July 21, 2021
This is the first time I visited Mercedes Durham, but the fourth time got help from Mr. David Spicer. I followed him from one dealership to another during the past four years, and really appreciate his work.He is able to communicate sufficiently with mechanics, then explain the cause and the...
Response from the owner Replied: Allen Zhang, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Google Review
- July 21, 2021
Kris in parts has and still is a tremendous help to me whenever I visit Mercedes Benz of Durham.. Hel detail everything on what you need and recommend the best solution for all problems.. A guy like him need to be promoted if necessary to the next level.. Please rest assure bthat he is a great...
Response from the owner Replied: Hi Ricardo Lambert, thank you so much for your positive comments about our team at Mercedes-Benz of Durham! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 19, 2021
David Spicer is my service advisor. He went above and beyond to make sure that he answered all of my many questions and provided exceptional service. I highly recommend David and Mercedes-Benz of Durham.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- July 17, 2021
Mercedes Benz of Durham did an excellent job with my service. David Spicer and Seth Williford ensured they answered all my questions and even finished even faster than they quoted me.
Response from the owner Replied: Steven Ross, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Durham. If you're ever in need of more help, please let us know!
Google Review
- July 17, 2021
SETH WILLIFORD IS SIMPLY AMAZING. Very professional, friendly, and honest!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 16, 2021
Jon Choi helped me find the vehicle I wanted in less than 24 hrs. Did a good job communicating with me, kept me posted and delivered to my home.Great job!
Response from the owner Replied: Mike Johnson, we really appreciate your feedback! We can't wait to see you again, have a great day.
Google Review
- July 15, 2021
Jon Choi will get an invite to my wedding one day! His level of professionalism, transparency, customer service is out of this world! He is the reason why I will be back to Mercedes Benz of Durham! THANK YOU JON!
Response from the owner Replied: Hi Cydni Baldwin, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We hope to see you soon!
Google Review
- July 14, 2021
Just had a great experience with Jon and really appreciate his smooth and fast work processing. Thank you so much!
Response from the owner Replied: Jiwon Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- July 13, 2021
Amazing experience, had to have a engine heat sensor replaced, and despite them having a lot of vehicles they had to work on, they took time to help us. And best of all, they only charged us for a simple sensor change.
Response from the owner Replied: Davidsupreme101, we are so pleased you enjoyed your visit to Mercedes-Benz of Durham! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 12, 2021
Had a great experience with Camden and Jon Choi in sales. Love my new GLE 350 4matic!!! Communication was excellent as was customer service in both sales as well as the boutique - thanks Chris!
Response from the owner Replied: Hi Julie Bowling, thank you so much for your positive comments about Mercedes-Benz of Durham! Please don't hesitate to reach out to us if there's anything more we can do!
Yelp Review
- July 12, 2021
*BUYER BEWARE*I bought my first car from this dealership in 2019. Our sales representative was excellent. Two years later I returned to the same dealership and worked with Jacob Downer. He informed me that I needed to put a $500 deposit down to hold the car I wanted overnight. I was also told the...
Google Review
- July 11, 2021
It was a very, very bad experience. You couldn't get any response to your inquiry, so you suggested buying a car in another store. There were several staff in the store who showed a nice attitude towards you and ignored you after you left.
Response from the owner Replied: 林嵩, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (919) 354-7735 so we can work towards a resolution. Have a great day.
Google Review
- July 09, 2021
Jon Choi handled our transaction very smoothly, and fast! Excellent service and experience! Hope to do business again soon!
Response from the owner Replied: John Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- July 09, 2021
Great experience, Josh my sales person was amazing . He is an asset to the company.
Response from the owner Replied: Nate Coy, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- July 06, 2021
Kris from parts helped me out getting a new key/programming and was very kind during the whole process. Definitely recommend working with him if you need anything from Parts!
Response from the owner Replied: Dan Alejo, we're glad to hear you enjoyed your visit. Thank you for your feedback! We hope you have a great day!
Google Review
- July 06, 2021
My first time visiting this dealership, and I had a great experience. Jeff was amazing, definitely will be coming back.
Response from the owner Replied: Angela Black, it's experiences like yours that really keep us motivated! Thank you so much! We hope to see you soon!
Google Review
- July 03, 2021
I always have a good service experience here. I have a lot of confidence that the technicians and service reps know mt vehicle inside and out. Seth is awesome!
Response from the owner Replied: Tamara Lyn, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 02, 2021
Thanks for the help Roderick! The whole crew was super helpful as we had all 3 kids with us, and they still got us in our perfect minivan!
Response from the owner Replied: Nate Adams, we're glad you had such a wonderful experience with us! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- July 02, 2021
Response from the owner Replied: Garrett Pedrero, we truly appreciate your honest feedback. Thank you, and have a fantastic day.
Google Review
- July 01, 2021
So i guess my negative post got taken down about bad parts service wow so yaul just going to take down post that is tru n keep all da positive post haha so funny wow wonder how much yaul pay to take down negative post so people dont see how bad da service is
Response from the owner Replied: Shawn Inshan, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Noor Nasser at 919-354-7735, I look forward to hearing from you soon. Have a great day.
Google Review
- July 01, 2021
Response from the owner Replied: Hi Lokeswara Sainatha Varma Sagi! We're so happy we were able to help you out! Until the next time we meet, take care!
Google Review
- July 01, 2021
When you receive great customer service, it needs to be acknowledged. Kudos to David for being so great and making sure all of my doubts were addressed.
Response from the owner Replied: Monica Drasal -hinton, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Until the next time we meet, take care!
Google Review
- July 01, 2021
We have been working with service advisor Kris Kauserud for a number of years. He is the best!He is professional and knowledgeable, and takes the time to fully explain our vehicle's maintenance requirements. He is the main reason we continue to put our trust in Mercedes of Durham for our vehicle's...
Response from the owner Replied: Hi Sandy Stephens, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Google Review
- June 30, 2021
Response from the owner Replied: Hi Clem Talley, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 30, 2021
Response from the owner Replied: Julie, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Durham
Google Review
- June 30, 2021
Always a pleasure working with Seth Williford as our service advisor. We take our cars to Mercedes-Benz of Durham for service and Seth makes the process seamless. He is a great communicator and keeps us informed of the status our vehicles. He goes the extra mile to ensure his customers understand...
Response from the owner Replied: M. Caplan, we are so happy to read such a great review about Mercedes-Benz of Durham! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 30, 2021
I worked with Jon Choi on the purchase of my vehicle and he was great! Thanks for all of your help!!
Response from the owner Replied: Hi Courtney Kennedy Pair, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- June 30, 2021
Customer care and attention was outstanding. The focus is on a perfect experience and the Hendricks team delivered.
Response from the owner Replied: Deborah Glick, we are so happy to read such a great review about Mercedes-Benz of Durham! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 29, 2021
David and Seth in service are a pleasure to work with. Thanks to you both!
Response from the owner Replied: Hi S. Brann! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 29, 2021
Had a really good experience. Definitely gonna come back here for my next car.My big appreciation to Jim!!!! Made a process of trade in smooth and easy.I just came to him and said what I want and in 5 minutes had a variety of options to choose from. Jim you are the man!!! Thanks
Response from the owner Replied: Eugene Kialin, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 29, 2021
I went to the Durham branch and I had a great experience. David was absolutely great, he was very patient, polite and he answered all of my questions.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 29, 2021
Jim Farina went above and beyond expectations to make our experience smooth and efficient.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- June 29, 2021
Excellent service and very pleasant buying experience. Roderick was extremely helpful and lovely to work with!!!
Response from the owner Replied: Carley Allen, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- June 29, 2021
Thank you David for helping us when we were traveling through Durham.
Response from the owner Replied: Laura Martines, we are so happy to read such a great review about Mercedes-Benz of Durham! We're looking forward to your next visit with us!
Google Review
- June 27, 2021
They were able to find an issue that another dealership could not find. I was so thankful and relieved that it was fixed! I will return for all my service needs and when I'm ready for an upgrade! David Spicer did a great job!
Response from the owner Replied: Hello Susan Hall, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- June 27, 2021
My wife and I love this dealership. Always professional and transparent in the negotiations and service levels.
Response from the owner Replied: Vinceo2b, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 26, 2021
Maryann is awesome!!!! If you need anything ask for her. She was so helpful and accommodating during my car buying process. Shes extremely knowledgeable and offered helpful feedback when I asked questions. If you need a new car definitely ask for her when you get there. I couldnt be happier with my...
Response from the owner Replied: Jason Rogers, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 26, 2021
Maryann was amazing to work with! She is very personable and was always actively listening to my needs and wants in a car. She helped guide me through the whole car buying process so I felt comfortable and confident knowing I made the best decision for me and my family. Best car buying process Ive...
Response from the owner Replied: Brytni Osborn, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 26, 2021
Mercedes of Durham is the best. Seth is great to work with. Thanks for everything
Response from the owner Replied: Hi Marvina Ward, thank you so much for your positive comments about Mercedes-Benz of Durham! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 26, 2021
Great service! Kris was awesome. Recommend.
Response from the owner Replied: Hello Nadya Lally, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 26, 2021
My husband and I purchased a 2019 Sierra 2500HD from Jon Choi. They actually went out and brought the exact truck in we were looking for. The truck was in excellent shape, the trade value for our 1500 Sierra was exceptional and the whole process was very painless. Jon has great customer service...
Response from the owner Replied: Ginger Ealy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 26, 2021
I was served by Kris McCray and service from them was so cool. He is awesome worker. Keep going Kris.Sincerely, Edvard
Response from the owner Replied: Русский Мороz, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 26, 2021
UNTIMELY REPAIR - I brought my car in May 11th with a significant leaking problem and the car was left OUTSIDE and completely UNDIAGNOSED until May 20. Appointments do not matter. By their own admission, they do not have enough resources. The service technician made multiple promises via text...
Response from the owner Replied: Richard Willi, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Mercedes-Benz of Durham, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 919-354-7798 to discuss ways we can better serve you in the future. Have a great day.
Google Review
- June 26, 2021
Great experience! Maryann Wren was my salesperson. Shes AWESOME! She answered my numerous questions even on her days off. Very responsive and knowledgeable. I would highly recommend Mercedes of Durham and Maryann for anyone on the market for a car!
Response from the owner Replied: Debra Miglionico, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- June 26, 2021
While I didnt find a car to purchase at this time, the experience I had with Maryann was top notch. She took great care to ensure I was able to try many vehicles for comparison. For my convenience , she even met me at work on lunch to test drive a car. Absolutely great customer service! Thank you...
Response from the owner Replied: Robin, thank you so much for the positive review! I will make sure to pass along the kind comments to Maryann! Take care.
Google Review
- June 26, 2021
We had the easiest and best experience working with Maryann! I cant say enough good things. Purchasing cars can be completely overwhelming and we were faced with having to get two new cars within two months. A few of my friends recommended I reach out to Maryann and within a day she helped us find...
Response from the owner Replied: Ruth Clark, thank you for your kind words and this wonderful review! We will pass along the kind comments to Maryann! Have a great day!
Google Review
- June 26, 2021
I am a relatively recent member to the Mercedes Benz family. Although I purchased my vehicle at a different location, Ive chosen to use the Durham location for all my services. Ive been using David Spicer as my service representative from day one. If you ever have any needs from the service...
Response from the owner Replied: Ryan Jones, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 25, 2021
Response from the owner Replied: Beth Ridgway, reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care!
Google Review
- June 25, 2021
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you're ever in need of more help, please let us know!
Google Review
- June 25, 2021
Good experience.
Response from the owner Replied: Ro Ol, we are glad we could help! We do hope we can be of assistance in the future. Take care!
Google Review
- June 23, 2021
Kris at parts could not have been more helpful when I needed to order a new key for my GL450. He made sure the old key was indeed bad, took care of all the order details promptly and called me as soon as the key was in.
Response from the owner Replied: Jon Da Silva, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 23, 2021
The Mercedes team was simply amazing. They handle all the issues without an hassle. When I picked up my car it was cleaned and all the safely issues made me feel at eased.
Dealer Replied: Mavis Peaks, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 22, 2021
Bought from Jon Choi. Great experience!
Response from the owner Replied: Serena Walker, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 22, 2021
Jon Choi is the man!!! He made our buying experience exceptional and amazing!!
Response from the owner Replied: Hello Al Walker, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Google Review
- June 22, 2021
John was the best. Great CS and complete service ahead of schedule
Response from the owner Replied: Robby Whiteley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Durham! We can't wait to see you again, have a great day.
Google Review
- June 22, 2021
MB Durham is the best MB dealer in the area. It is the people who make or brake the dealership experience. David Spicer made my last service visit very pleasant and fun.
Response from the owner Replied: Slava Zayarny, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!