Google Review
- January 12, 2021
Google Review
- December 26, 2020
Delayed review, but worth reading if you are in the market for a used car. Back in the summer '20, MB of New London advertised a car for sale. I went to test drive it. Liked the car, negotiated a deal on the spot. 45 min worth of Delayed review, but worth reading if you are in the market for a...
Response from the owner Replied: Our deepest apologies to you on your visit, it is not our intention to inconvenience you, your time, or your experience in any. We sincerely value all of our clients. Please accept my invitation to contact me at (860) 447-3361 x211 to assure we provide you the Mercedes Benz care you deserve!Thank you so much for your patience during these unprecedented times.Scott CarringtonPre-owned Sale Manager
Google Review
- November 26, 2020
The level of service from this dealership is by far the easiest and most pleasant experience I have had making a car purchase.. From my sales rep Patrick to the finance manager Katie, everything was Top notch.. The car was ready, waiting The level of service from this dealership is by far the...
Response from the owner Replied: Thank you for your business Mr. Newlon! Enjoy your new vehicle!
Google Review
- November 24, 2020
Great dealership! Service people are professional and helpful. Maintenance done right.
Google Review
- November 21, 2020
Response from the owner Replied: Thank you for your business Mr. Newlon! Enjoy your new vehicle!
Google Review
- October 20, 2020
Google Review
- October 19, 2020
*NO BLACK SALES REPS* I requested to work with a black sales rep to support black own. I ended up working with Isiah one of the managers he was great but gave me horrible rates and wanted me to drive an hour to show me the rest of what they could offer me. Hartford treats me good! DO NOT GO HERE!
Google Review
- October 14, 2020
Yelp Review
- October 10, 2020
Traveling from Boston to New York when my BMW hit a 4 inch metal bolt on 95 piercing a run flat tire. BMW towed us to BMW of New London, where after waiting, we're ultimately told they wouldn't get to it for 2 days. We were hundreds of miles from home! No local tire places had the model in stock. On...
Google Review
- October 10, 2020
Amazing experience buying my vehicle, not pushy like most dealerships and the presentation was unfathomable. I talked with Isiah and he got me booked for a meeting with my sales rep and got all the data into the system for me and Amazing experience buying my vehicle, not pushy like most dealerships...
Google Review
- October 10, 2020
Google Review
- October 09, 2020
I just want to say that the level of customer service displayed at Carriage House is unmatched by any other car dealership. You guys really set the bar high. Thank You for always taking extremely good care of me!
Google Review
- October 07, 2020
Amazing experience buying my vehicle, not pushy like most dealerships and the presentation was unfathomable. I talked with Isiah and he got me booked for a meeting with my sales rep and got all the data into the system for me and furthermore did a product demonstration alongside with setting up a...
Google Review
- October 06, 2020
Amazing experience buying my vehicle, not pushy like most dealerships and the presentation was unfathomable. I talked with Isiah and he got me booked for a meeting with my sales rep and got all the data into the system for me and furthermore did a product demonstration alongside with setting up a...
Google Review
- October 02, 2020
Google Review
- September 27, 2020
Always professional, courtesy, they always make sure that I am comfortable while waiting for my car to get serviced, but more importantly they have always made me feel like I belong there when I go, thank you.
Google Review
- September 25, 2020
Excellent service, nice people.
Response from the owner Replied: Thank you for your business Diana!
Google Review
- September 17, 2020
Response from the owner Replied: We are fortunate to have Patrick on our team! Thank you for your business Joe!
Google Review
- September 10, 2020
Google Review
- September 10, 2020
I had an issue with a wheel on a Sunday morning. The dealership was closed but I was able to contact a service advisor and they were able to get Mercedes Tow to bring the vehicle to the dealership. I had an issue with a wheel on a Sunday morning. The dealership was closed but I was able to contact...
Response from the owner Replied: We are fortunate to have Patrick on our team! Thank you for your business Joe!
Google Review
- September 04, 2020
Google Review
- August 30, 2020
I had an issue with a wheel on a Sunday morning. The dealership was closed but I was able to contact a service advisor and they were able to get Mercedes Tow to bring the vehicle to the dealership.Furthermore - they had a runner meet me so that I would not be without a vehicle. The shop and team...
Response from the owner Replied: We are fortunate to have Patrick on our team! Thank you for your business Joe!
Google Review
- August 18, 2020
I had an issue with a wheel on a Sunday morning. The dealership was closed but I was able to contact a service advisor and they were able to get Mercedes Tow to bring the vehicle to the dealership.Furthermore - they had a runner meet me so that I would not be without a vehicle. The shop and team...
Response from the owner Replied: We are fortunate to have Patrick on our team! Thank you for your business Joe!
Google Review
- July 30, 2020
Exceptional service from start to finish! In a matter of hours, Mark L paired me with a perfect 2020 GLE that checked off all of my requirements (its a long list).In a major time crunch, Scott C made the arrangements to get out of my current vehicle, Mark found the perfect MB and all of the...
Google Review
- July 21, 2020
Google Review
- July 17, 2020
Google Review
- July 14, 2020
$75 for a windshield wiper change... come on man.
Google Review
- July 14, 2020
Easy access off 95N and professional staff. Peter Devylder explained the service needed for my car clearly and gave me other helpful suggestions about what needed to be done in the future.
Response from the owner Replied: Thank you for your business!
Google Review
- July 11, 2020
Google Review
- July 10, 2020
Exceptional service from start to finish! In a matter of hours, Mark L paired me with a perfect 2020 GLE that checked off all of my requirements (its a long list). Exceptional service from start to finish! In a matter of hours, Mark L paired me with a perfect 2020 GLE that checked off all of my...
Google Review
- July 05, 2020
Easy access off 95N and professional staff. Peter Devylder explained the service needed for my car clearly and gave me other helpful suggestions about what needed to be done in the future.
Response from the owner Replied: Thank you for your business!
Yelp Review
- July 02, 2020
Just bought a 2020 GLE 350 I had it built. My experience was extremely stress free my salesperson was C. Larkin, very polite and friendly service from him and sales Manager J. Winful. No pressure at any time even when I went into finance office with Katie I was not pressured into buying all the...
Google Review
- July 01, 2020
Exceptional service from start to finish! In a matter of hours, Mark L paired me with a perfect 2020 GLE that checked off all of my requirements (its a long list). In a major time crunch, Scott C made the arrangements to get out of my current vehicle, Mark found the perfect MB and all of the...
Google Review
- June 24, 2020
Response from the owner Replied: Thank you for your business!
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 14, 2020
Excellent service ... way to go guys!!!!!
Google Review
- June 13, 2020
Google Review
- June 12, 2020
Gorgeous showroom, polite and courteous staff, and a delightful selection of Mercedes-Benz models to choose from.... Mercedes-Benz of New London has it all!! This dealership is the ONLY locally owned Mercedes dealership in all of CT. You'll realize the difference as soon as you walk through the...
Google Review
- June 10, 2020
Let me just start by giving Patrick and Chris in the Service Department a HUGE thank you for giving me a stress free experience! You were both so patient with my questions and concernes, you provided QUALITY customer service and I could Let me just start by giving Patrick and Chris in the Service...
Google Review
- June 10, 2020
Gorgeous showroom, polite and courteous staff, and a delightful selection of Mercedes-Benz models to choose from.... Mercedes-Benz of New London has it all!! This dealership is the ONLY locally owned Mercedes dealership in all of CT. Gorgeous showroom, polite and courteous staff, and a...
Google Review
- June 06, 2020
Let me just start by giving Patrick and Chris in the Service Department a HUGE thank you for giving me a stress free experience! You were both so patient with my questions and concernes, you provided QUALITY customer service and I could not be happier with the results. I will keep coming back for...
Google Review
- June 05, 2020
Google Review
- May 30, 2020
LOVE Mercedes-Benz of New London! We are on a long roadtrip and stopped by to have them check a few things out. Geoff and Chris took GREAT care of us and now we feel safe and secure on our adventure! 5 Stars all the way around!!
Google Review
- May 22, 2020
Gorgeous showroom, polite and courteous staff, and a delightful selection of Mercedes-Benz models to choose from.... Mercedes-Benz of New London has it all!! This dealership is the ONLY locally owned Mercedes dealership in all of CT. You'll realize the difference as soon as you walk through the...
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Google Review
- March 10, 2020
Google Review
- February 17, 2020
Response from the owner Replied: Hi Mr. Gayle. We pride ourselves in our great customer service. We are sorry to read you did not have a great experience with our team. Please email service@mercedesct.com with more information on your experience and we will follow up with you.
Google Review
- February 12, 2020
Google Review
- February 10, 2020
For a place that prides themselves on customer service seems like only some ppl receive that. I get my car service here every year and every year theres always a issue. I received a very unpleasant call from the dealership manger. For a place that prides themselves on customer service seems like...
Response from the owner Replied: Hi Mr. Gayle. We pride ourselves in our great customer service. We are sorry to read you did not have a great experience with our team. Please email service@mercedesct.com with more information on your experience and we will follow up with you.
Google Review
- January 29, 2020
I had my car serviced there and it was a very bad experience. I cannot believe the way I was treated. I asked for my service report with everything that I was told would be done on the car and they still have not provided the detail report of my service. I was told they will perform a 55 point...
Google Review
- January 27, 2020
For a place that prides themselves on customer service seems like only some ppl receive that. I get my car service here every year and every year theres always a issue. I received a very unpleasant call from the dealership manger. Apparently one of the employees lost the key to the loaner car I...
Response from the owner Replied: Hi Mr. Gayle. We pride ourselves in our great customer service. We are sorry to read you did not have a great experience with our team. Please email service@mercedesct.com with more information on your experience and we will follow up with you.
Google Review
- January 17, 2020
Professional, pleasant , and courteous experience