Such a pleasant experience interacting with the service department here! Scheduling a routine maintenance was a breeze. They had complimentary pick up & drop off, and even dropped off a loaner for me to use while waiting for mine to get serviced. So worth it for quality and convenience, thank you!

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Great communication in the service department! Thank you Tracy! So pleasant to work with you. Went in for a diagnostic appt (estimate was 1 hour and I waited there during that time). Tracy kept me updated throughout the short wait on their progress. Trunk closure unit fail and they were able to...

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I recently purchased a car from Mercedes Benz of New London and was impressed by the dealership's hospitality and friendliness. Working with this dealership made the process of buying a car much smoother than I had originally anticipated. I am very happy with the vehicle I bought.

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The sales manager harassed my pregnant fiance , we told his salesperson to leave us alone for the evening . But they wanted to pressure cook a pregnant woman to buy a car on a bs end of the month sales incentive that doesn't exist to fill their months quota. I m pretty sure if they walk by a church...

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There has been continues problems with our Metris Van. They continuously fail to fix the actual problem, instead they create new problems, they charge us towing fee every time it breaks again and they don't get it back to us for weeks. They also know nothing about customer service over phone and are...

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Recently purchased my third car from Chris Larkin of Mercedes Benz of New London, his professional and politeness is refreshing! He always goes above and beyond making your experience extremely pleasurable , I highly recommend Chris Larkin and the dealership, thank you!

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Wonderful service department!! We have been on the road for over 3 weeks in our 24’ Sprinter and had a problem with our tires, as they were showing lots of wear very suddenly. Not every dealership has the equipment necessary to work on these vans and we had been looking as we travelled to no avail...

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