Cars.com Review
- December 07, 2021
Worst service dept in the entire country. Incompetent workers and not reliable. They say your car will be ready by a certain time and have not even started on it. I had to pick up my car because it was delayed delayed delayed. When I picked it up nobody even looked at the car.
Google Review
- December 04, 2021
If I could give it 0 stars I would even allowed my friends car to get stolen and wont take responsibility!!!!!!
Google Review
- December 03, 2021
Terrible dealership !!!! Do not go!! I repeat stay away from this dealership !!
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- December 03, 2021
Be careful when leaving your car here. Take all belongings.
Response from the owner Replied: Hi Sydney, it's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to turn your experience around. Please reach out to us at (561) 291-6095 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- December 01, 2021
DONT GO HERE! My sister went on vacation and left her Mercedes here in there hands to fix up some parts inside the car. She gets a call saying her car got stolen and dont know who stole it nor can find it like that dont add up. How does this even happen at a car dealer ship. Theyre making a joke...
Google Review
- November 30, 2021
My car was stolen from the service drive and no help I was given not even a courtesy car I am very disappointed in the managers and how theyve been dealing with the situation
Google Review
- November 28, 2021
It was the worst service experience:1. My appointment was lost, nobody expected me, because I scheduled service with Mercedes representative, not with Delray dealership. I was sitting in waiting room 40+ min and nobody took care about my car, until I found assistance by myself.2. I scheduled service...
Response from the owner Replied: Hi Alex, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Google Review
- November 25, 2021
Came in at 10:15 to get a new battery. I waited. Was told it would be 1 1/2 hours ( another 20 min. For a wash). Okay. At noon Melissa came out to say the warranty expired. I said okay, what am I doing to do. She apparently left for the day. I had to search for someone to help me. I got my car at...
Response from the owner Replied: Hi Richard, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 24, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- November 24, 2021
I wish I could give this place 0 stars because the service is an absolute nightmare. Not a single helpful person in the whole place and its such a joke to Mercedes because you'd expect at least some class and respect from the staff.
Response from the owner Replied: Hi Erika, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help. Thank you.
Google Review
- November 24, 2021
Michael was an absolute pleasure to deal with and followed through with every promise made, he is a true asset to Mercedes-Benz of Delray!
Response from the owner Replied: Hi Jim, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 23, 2021
Im into the 4th week on an engine repair that was estimated to take 20 hours. Lots of excuses , still not fixed. Service advisor Hoped it would be done soon.
Response from the owner Replied: Hi Frank, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6095 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- November 22, 2021
Everything was smooth and easy, got in a new Mercedes in an hour.
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 21, 2021
Outstanding service experience!!!!
Response from the owner Replied: Hello Harvey, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- November 19, 2021
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- November 19, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Delray such a great rating! It really means a lot to us. Thanks again!
Google Review
- November 19, 2021
Service was excellent!
Response from the owner Replied: Hello Herman, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 17, 2021
Shawn really helped me out. I am 92 and disabled and Shawn arranged a ride for me and delivery of car on same Day! This kind of service is rare today. Keep up the great work.
Response from the owner Replied: Hello George, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 15, 2021
Aaron helped assist me in purchasing my dream car. He was very patient and not pushy at all. He was very personable which made the process so much easier to move forward with! He helped make sure I was comfortable with the new technology and took the time to answer any questions i had! My family...
Response from the owner Replied: Hi Carolynn, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 07, 2021
Outstanding service from my Advisor, Glen Castillo, honest, great follow up and I trust him. Hes also a US Marine!
Response from the owner Replied: Hello Selena, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Have a great day!
Google Review
- November 07, 2021
Great service department very efficient
Response from the owner Replied: Hi Mathew, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- November 05, 2021
I have owned various Mercedes since 1970. MB Delray is the WORST service department of any I've ever used. This is the second time I have gone there. Both times the car sat there for days, I called repeatedly to get a status report but received no call backs for hours even though I was told...
Google Review
- November 04, 2021
We had a wonderful experience! Mark went above and beyond to help us get into just the right vehicle. We had been working with Mercedes dealers from all over Florida to find us a GLE. Mark delivered! Not only delivered but went out of his way to make things as easy as possible for us. Other Mercedes...
Response from the owner Replied: Hi Michelle, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 04, 2021
My associate gave professional guidance and was a genuinely nice person! Cannot ask for a better encounter
Response from the owner Replied: Hello Nina, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 30, 2021
My family and I have had horrible experiences with Mercedes of Delray.I purchased my Mercedes CLA 250 during the summer. My second key fob did not work. The person that sold my car, Joseph Taylor, told me we can meet in Broward County so he can grab the key and get it programmed so it will work....
Google Review
- October 28, 2021
SERVICE DEPARTMENT IS A SCAM!
Google Review
- October 28, 2021
SCAM ARTIST! SERVICE ADVISORS SHOULDN'T BE IN A SALES POSITION! QUOTED ME FOR AN ISSUE THAT DIDN'T EXIST!!!!
Google Review
- October 27, 2021
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Delray! Please don't hesitate to give us a call if we can assist you further! Take care.
Yelp Review
- October 26, 2021
Stay away from this dealership !! Lots of amateur techs that don't know what they are doing . I even had to tell them how it's done, I was a tech for 20 years . My story is too long to post here on their poor work and lack of skill . Lots of other repair shops around in Delray. I do all my work but...
Google Review
- October 19, 2021
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 19, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- October 15, 2021
Response from the owner Replied: Hi Joeph, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2021
Glen was my service advisor, very friendly and professional!
Response from the owner Replied: We appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 11, 2021
Response from the owner Replied: Hi Kim, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 09, 2021
The result of the bad grades I am giving is because they gave me an appointment for October 5 and October 7, I had to ask that they give me my vehicle and they did not even touch it, I lost two days of work for one someone's irresponsibility. Don't they realize that a sprinter is a commercial...
Response from the owner Replied: Hi Osmany, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing to give us another chance in the future, please reach out to our General Manager at (561) 291-6095. We would appreciate the chance to turn your experience around. Take care!
Google Review
- October 08, 2021
Response from the owner Replied: Hi Joyce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- October 07, 2021
Everything is exceptionally difficult at MB of Delray. This location makes it easy to buy a BMW. Our GLS will soon become an X7.
Google Review
- October 02, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- October 02, 2021
My experience with Mercedes of Delray was below par to say the least! In essence, my problem is really with the TERRIBLE method of using an offsite call center to manage communications with the dealer. I had to go to Delray because I had a tire blow out far from home, I had to get towed and in...
Response from the owner Replied: Hi Jaime, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Google Review
- September 29, 2021
Im a physician and its really hard for me to take time off from work to deal with car repairs. I had a flat tire one morning with zero pressure. Had to drop son to school and then take a cab to work. Requested my brother to take the car to the dealership to replace the tire. Apparently they fixed...
Response from the owner Replied: Hi Ayesha, we are deeply disappointed by your experience at Mercedes-Benz of Delray. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 291-6095 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 29, 2021
I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that...
Response from the owner Replied: Hi Jim, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- September 29, 2021
I had a very negative experience with the Service Dept. I called and made a service appt; I received a text message confirming the appt. When I showed up as scheduled, I was told they did not have a record of my appt. I tried to see the person who sent the text - "Christian", and learned that when...
Google Review
- September 26, 2021
Response from the owner Replied: Hi Kristine, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 25, 2021
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Delray! We hope you'll consider us again in the future with your automotive needs!
Google Review
- September 25, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- September 25, 2021
Response from the owner Replied: Hi Carl, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. Drive safe, and we'll see you on the road.
Google Review
- September 25, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- September 25, 2021
Called to schedule service appointment, first call I waited 10 min and nobody picked up the call. Second time I took the option of leaving a message for a "quick" callback. 3 days later still have not any calls! Terrible customer service ! Will never step foot in this dealership!
Google Review
- September 24, 2021
Response from the owner Replied: Hi Shanice, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 20, 2021
Response from the owner Replied: Hi Joni, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 20, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 20, 2021
Glen Castillo (Assistant Service Manager) is very professional and responsive. He looks out for the customers (and vehicles) best interest and satisfaction with Mercesdes quality. I will always go to Mercedes-Benz of Delray - make sure to see Glen.Thank you Glen !!!
Response from the owner Replied: Hi Barbara, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 18, 2021
Response from the owner Replied: Mindy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 18, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- September 18, 2021
Response from the owner Replied: Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing to give us another chance, please reach out to us at (561) 291-6095 to speak to our manager directly. We hope to hear from you.
Google Review
- September 18, 2021
Response from the owner Replied: Hello, we noticed you gave us a low-star review, and definitely wanted to reach out. If there was anything that occurred during your previous experience at Mercedes-Benz of Delray that led to this, we would like an opportunity to discuss it. Your satisfaction is our #1 priority. Please contact us at (561) 291-6095 when you have an opportunity. Best regards.
Google Review
- September 18, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- September 18, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Delray would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- September 18, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- September 18, 2021
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- September 18, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- September 18, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 18, 2021
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 13, 2021
Update 9/13: I called and asked for the GM as requested. He was unavailable and didn't return the call. The service manager did. He was sorry that if took a week to replace two tires and batteries. Said it shouldn't have happened. Vowed to put a note in my file. I guess that's how MB of Delray...
Response from the owner Replied: Hi David, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- September 12, 2021
Impossible to get a human being on the phone in the service department. They have a lot of advisor turnover so you cant connect with the same one who serviced your car the last time. I had to leave a phone message with the GM to get a response after calling three days in a row and one occasion...
Response from the owner Replied: Hi Frank, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 11, 2021
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Delray. Thanks again!
Google Review
- September 11, 2021
Response from the owner Replied: Hi German, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 10, 2021
Response from the owner Replied: Hi Alexa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 09, 2021
After a $1,300 repair which did NOT fix the issue, the service associate dismissed me as we wanted a second opinion on the ADDITIONAL $2,000 the dealership insisted was needed. "Jonathan" was clearly dismissive and the garage assistant unlocked the car with the key and pointed off to the distance...
Response from the owner Replied: Hi Kathy, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- September 08, 2021
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 08, 2021
Response from the owner Replied: Hi Karin, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 04, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- September 02, 2021
Excellent service.I was extremely pleased by Hamsa Masri and her awesome way of helping clients.I was having issues linking my car with App and she took her time and went out of her way to help me even thou i didn't buy the car from her.I'm definitely going to her to shop for my next ride... Highly...
Response from the owner Replied: Hi Miguel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 01, 2021
I previously purchased my Mercedes from Rob Langer (GREAT EXPERIENCE, I HIGHLY RECOMMEND HIM) and later sold the car on 12/14/20. I reached out to the dealership about the GAP cancellation form and was unable to get anyone to return my phone calls (I made 29 of them) and I was clear that if I was...
Google Review
- September 01, 2021
Response from the owner Replied: Hi Allan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Google Review
- August 31, 2021
Response from the owner Replied: Hi Rita, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like to have a better understanding about your experience. Please reach out to us at (561) 291-6095 at your earliest convenience and we will do our best to resolve this with you. Take care!
Google Review
- August 31, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- August 31, 2021
Response from the owner Replied: (Translated by Google) Javier, thank you for your positive review. We are happy to have been helpful to you. If you ever need help, just give us a call. Happy motor racing!(Original)Javier, gracias por tu resea positiva. Estamos felices de haberle sido til. Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- August 31, 2021
I went again to buy some parts @ 5:19 Pm but an Asian service adviser said to me next to the vending machine that Parts Department closed at 6:00 Pm. I said to him it's 5:32 and told him that I have been there since 5:19 even the back building is closed also now why It is closed. He said and I...
Google Review
- August 30, 2021
Sorry for my bad English. I usually never leave a reviews, but right now I just have no words. Benjamin Shatkun presented me the best shopping experience ever! I want to recommend this dealership to anyone who owns a Mercedes or wants to buy a new one! I always expect a trick from the dealer, but...
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 29, 2021
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Delray
Google Review
- August 29, 2021
Response from the owner Replied: Hi Steven, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- August 29, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- August 27, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- August 27, 2021
Response from the owner Replied: Hi Nancy, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 27, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 26, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 26, 2021
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- August 26, 2021
Needed windshield replaced along with some other work. Delray quoted me $3400 with NO LOANER while Mercedes Tampa quoted me $1700. Worst dealership experience I have ever had. Zero integrity and HORRIBLE customer service. NOT RECOMMENDED Do not use!
Google Review
- August 19, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 19, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Delray!
Google Review
- August 19, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Delray!
Google Review
- August 19, 2021
Response from the owner Replied: Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at (561) 291-6095 at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
Google Review
- August 17, 2021
Response from the owner Replied: Hi Joanne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 16, 2021
Response from the owner Replied: Hi Tia, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 12, 2021
Terrible experience at MB of Delray. Recently moved to FL from NJ and purchased several Mercedes over the years and never had a problem. MB of Delray was unprofessional. Our new car was delayed on their end for a few weeks and when we came in to pick it up, they devalued our MB trade quite...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Delray take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6095. We hope to hear from you.
Google Review
- August 12, 2021
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 12, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- August 12, 2021
Response from the owner Replied: Hello, your rating is appreciated. If you are willing, we would like to speak with you directly so that we may help turn your customer experience around. Please reach out to us at (561) 291-6095. We hope you will reach out.
Google Review
- August 12, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 12, 2021
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- August 12, 2021
Response from the owner Replied: Hi Frank, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 11, 2021
I had my first visit at Mercedes Benz Delray last week, my appointment was with a manager by the name of Eric Moreno. I came in for my first oil change on my new vehicle and Eric explained several package plans to me he even filled me in he was new to the team. I can appreciate that and with his...
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 11, 2021
Daniel Desmond is the go-to guy here. I literally live 2 blocks from Bill Ussery in Coral Gables and I will buy my next MB from him in Delray. I needed a bigger car from my M 5 Series BMW and went with an MB as he had one that matched what I was looking for. Daniel quickly responded to my...
Response from the owner Replied: Cooke, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 09, 2021
Melissa did a remarkable job of working with me in servicing my Mercedes. She listened carefully to my specific needs, explained what was covered with this particular service schedule and communicated each step of the way. She exemplified what professionalism should be at a Mercedes Service...
Response from the owner Replied: James, thank you for your kind review; we are happy to pass along your comments to Melissa here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 06, 2021
I have been a customer since the day they opened and have seamless and flawless service through the advisors on my complicated AMG wagon. My current advisor Glenn is all about the customer with an exacting attention to detail. I am so glad I purchased the car (I had ordered the 2019 and when it came...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- August 06, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 06, 2021
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Michelle! Feel free to stop by if you ever need any more help.
Google Review
- August 06, 2021
Response from the owner Replied: Hi Linda, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6095 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 05, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Delray!
Google Review
- August 05, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- July 31, 2021
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 30, 2021
Response from the owner Replied: James, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- July 29, 2021
glenn castillo is my service managerexcellent and professional abd patient with my 5 star service.he took his time and explained my car service needed.he worked with me for endless hours trying to satisfy my specific needs re: tires.he deserves a pay rate, promotion and paid trip.if yoy need...
Google Review
- July 28, 2021
Our experience at the Benz of Delray location was great! We were greeted with friendly smiles. Their entire team, including Kavon, the Finance Director and especially our Sales Consultant Steven A. Stebbins did an excellent job! I would recommend that everyone who is looking to buy a car to stop by...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 28, 2021
The worst service by far. I had made my appointment weeks ago. The manager assigned to me wasnt even there and the person that took care of me was trying to charge me for a service that had already be done. If it wasnt for the fact that I knew Service A had been done, they would have done it again...
Response from the owner Replied: Hi Yris, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (561) 291-6095. We'd appreciate the chance to make your experience a positive one.
Google Review
- July 28, 2021
Response from the owner Replied: Such a great rating of Mercedes-Benz of Delray! We really appreciate it; thank you!
Google Review
- July 28, 2021
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- July 27, 2021
I highly recommend Ben Shatkun, my salesperson at Mercedes Delray. He is very professional and made my car buying experience as easy as it could be. Ive bought many cars over the years and Ben exceeded my expectations. The entire staff at Mercedes Delray is easy to work with.I highly recommend...
Response from the owner Replied: Hello Devid, Thanks so much for the warm recommendation of Ben here at Mercedes-Benz of Delray. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 27, 2021
Response from the owner Replied: Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 26, 2021
I had my car serviced at Mercedes-Benz of Delray and it was a good experience, except for the service representative that was cocky and uncooperative but the manager John took over the situation helping us with some issues we were having and made it pleasant. I give Mercedes-Benz of Delray 3.5 stars...
Response from the owner Replied: Hello Marcelo, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (561) 291-6095. We would appreciate the chance to turn your experience around.
Google Review
- July 26, 2021
Response from the owner Replied: Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- July 26, 2021
Response from the owner Replied: Hello Anat, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!
Google Review
- July 25, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- July 25, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- July 25, 2021
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Delray! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- July 25, 2021
Response from the owner Replied: Stacey, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- July 25, 2021
Response from the owner Replied: Muhamed, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- July 21, 2021
This is my 3rd Benz and I've been to a different dealership each time. This one by far was the easiest, fastest and nicest staff of all of the other ones I've been too. Highly recommend. If you need a sales associate ask for Joseph S. (Guy from New York) he's great
Google Review
- July 19, 2021
Bought my car from this dealership with the maintenance service plan. Stacey Grell is my service advisor and is so professional and respectful of my time. My car is always ready when promised and freshly washed as an extra bonus. Highly recommend!
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 18, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- July 18, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- July 18, 2021
Response from the owner Replied: Hello Marina, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Google Review
- July 18, 2021
Response from the owner Replied: Joe, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 14, 2021
Glen Castillo was extremely unprofessional after I dropped my car off with another service advisor. Will go somewhere else for my servicing and car needs.
Response from the owner Replied: Thank you, Dave, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 14, 2021
As always, my service manager, David Rhys, was wonderful, keeping me informed, making sure I got a loaner during repairs and answering any questions I had. This was much appreciated as I just showed up last Sunday unexpectedly.
Response from the owner Replied: Hello Jean, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Google Review
- July 13, 2021
Joe Kayla please stop calling me if you cant deal with my pre approval. Unprofessional
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 13, 2021
My Mercedes Benz wouldnt start leaving me stranded almost 2 hours from home I called the nearest dealership and spoke to service advisor Glen Castillo and he got my car towed in right away not only did he get my car towed in he went above and beyond after finding out there were no loners available...
Response from the owner Replied: Liz, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 13, 2021
Very efficient ; friendly staff; and they dont price gouge like so many other dealers. One area for improvement- they need more loaner cars!! Otherwise perfect experience.
Response from the owner Replied: Hello Paul, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 13, 2021
My service appointment was the best. Michael was very professional and made my service experience great! I highly recommend MB of Delray and the service department.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Delray. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 12, 2021
had to return 5 times for the same issue. still the issue persists. considering taking it to another branch
Response from the owner Replied: Hello Claudio, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6095. We hope to hear from you. Take care.
Google Review
- July 12, 2021
Kelvin and the crew at Mercedes of Delray got me in and out after my auxiliary battery light came on. Great job as usual.
Response from the owner Replied: Hello Tom, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you need more help, our team is available to talk -- safe travels!
Google Review
- July 11, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- July 11, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- July 11, 2021
Response from the owner Replied: Hello Alexandre, we are deeply disappointed by your experience at Mercedes-Benz of Delray. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon. Take care!
Google Review
- July 10, 2021
Last week, I was looking for the perfect car and I came to this dealership and Joseph Seplow helped me out. Great salesman. I would definitely recommend him if you come to this dealership. Very attentive and answered all my questions accordingly. I am happy with my purchase!
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 06, 2021
I bring my E350 MB to mercedes Benz of Delray for all services. Sure, its a bit pricey, but the work is excellent and they keep my Benzer in tip top condition.
Response from the owner Replied: Raymond, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 05, 2021
Had a GREAT experience with Sales and Service. Brought my car in for service and an issue with the engine light. After diagnostics turned out to be the fuel pump. Service advisor was straight up on the ordering and completion of the vehicle. He was in constant contact and car was completed as promised.
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 05, 2021
I cant say enough about the device at Delray Beach Mercedes Benz. My R350s battery died. Glenn Castillo was able to hem in same day and within 2 hrs I was on the road again.Thank you Glenn!
Response from the owner Replied: Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 05, 2021
My service experience was a pleasure. Everything was performs very professionally and on time.
Response from the owner Replied: Hi Lenny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 04, 2021
Service is very good. Melissa is efficient and knowledgeable. Only problem is the car. Rides and looks great but have continually issues with trim items. Have had to replace red lights on both doors (fell out), the latch on the center console broke, replaced the left tail light twice (water...
Response from the owner Replied: Hello Steven, we appreciate you taking the time to leave us this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Google Review
- July 04, 2021
Our salesman was professional and friendly. He was not pushy but he was attentive. Smooth and great experience! Most importantly I love my Mercedes!
Response from the owner Replied: Monique, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2021
My salesperson Hamsa was the best Ive ever had. She handled all the details to a tee. And for the first time it didnt take hours upon hours to close the deal. Paperwork was quick and efficient and she taught me how to use my Apple CarPlay better then ever. Ive had it before and never knew it could...
Response from the owner Replied: Janet, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 02, 2021
Total lack of responsiveness and follow-up by the service representative. I have lost respect for the Delray Beach dealership because they apparently do not care about the professionalism of their service representative
Response from the owner Replied: Hi Syed, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- July 02, 2021
Oliver was great to work with. He made sure I got the exact car I wanted no matter what. Will definitely buy from here again given the opportunity.
Response from the owner Replied: Brandon, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 02, 2021
Google Review
- July 02, 2021
The price for service at Mercedes Benz of Delray is extremely HIGH.It motivates customers to seek more reasonably priced service elsewhere.
Response from the owner Replied: Hi Robert, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- July 01, 2021
Nathan Haji was one of the best service manager that I had seen in your facility. I will Recommend him to all my Friends.Thanks Nathan Haji for your prompt service and communicating with me.Thanks
Response from the owner Replied: Susan, thank you for your kind review; we are happy to pass along your comments to Nathan here at Mercedes-Benz of Delray! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 01, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- July 01, 2021
The service team was extremely professional and efficient. Evon Dawkins offered great clarity as to what services were being done and how long it would take.I feel comfortable and confident that Mercedes-Benz of Delray will handle any future service needs in the same manner.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 01, 2021
Terrible...never wanted to come back after warranty. Recall brough me back. Even my very low expectations were not met. How do they stay in business? Bring your Sprinter to Lou Bachrodt Freightliner Pompano
Response from the owner Replied: Hi John, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- July 01, 2021
All around great atmosphere, staff, and friendly.
Response from the owner Replied: Hi Native, we are so happy to read such a great review about Mercedes-Benz of Delray! We can't wait to see you again, have a great day.
Google Review
- July 01, 2021
Awesome service! Outstanding customer service, will come again!
Response from the owner Replied: Glen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- June 29, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Delray!
Google Review
- June 29, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- June 29, 2021
Worst Benz dealership in America! Crooks!
Response from the owner Replied: Hello Kim, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (561) 291-6095 at your earliest convenience and we will do our best to resolve this with you. Take care.
Google Review
- June 29, 2021
Again, the service department left me with no other option but take my business somewhere else. It kept my working van for two days just to let me know at last minute that they didn't fix the problem. Last time, was a bad advice that caused me to change the whole front suspension. I'm done. We are...
Response from the owner Replied: Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 291-6095. We look forward to hearing from you. Take care.
Google Review
- June 29, 2021
Brought car in for scheduled appointment. The car was taken in immediately and I was in and out in about 10 minutes including getting a loaner. Picked the car up later in the afternoon, the car was waiting for me. Jonathan the service advisor was knowledgeable, very personable and provided...
Response from the owner Replied: Hello Sonny, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.
Google Review
- June 27, 2021
David provided great service
Response from the owner Replied: Hi Norman, thank you so much for your positive comments about David. Drive safe, and we'll see you on the road.
Google Review
- June 26, 2021
My basic service/ oil change took 3.5hrs when told it would be done in 2 and my Advisor was horrible. Horrible attitude, rushed through giving me information and all questions annoyed him. Oh, and I didnt even get my car washed because it wouldve taken another hour. I had a very bad first experience.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Delray. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- June 26, 2021
Melissa the service advisor was very professional and she follows up with every detail.
Response from the owner Replied: Golene, thank you for your kind review; we are happy to pass along your comments to Melissa here at Mercedes-Benz of Delray! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 25, 2021
Glen was great and service was terrific. Glen set our expectations and followed through with us. Service worked quickly and resolved issue.
Response from the owner Replied: Hi Ellen, thanks for your praise and kind comments about Glen. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 25, 2021
Response from the owner Replied: Hi, we are disappointed to see this low rating. Please contact us directly at (561) 291-6095, and we will do our best to make the situation right. We hope to hear from you soon.
Google Review
- June 25, 2021
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Delray! Take care!
Google Review
- June 25, 2021
Response from the owner Replied: At Mercedes-Benz of Delray, we sincerely value your review. Thanks for such a positive rating!
Google Review
- June 25, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- June 25, 2021
Response from the owner Replied: We appreciate all reviews here at Mercedes-Benz of Delray. The negative ones enable us to learn from mistakes and prevent them from happening again. Please reach out to us at (561) 291-6095 to discuss your rating directly. Thank you.
Google Review
- June 24, 2021
Great customer service from David Rhy, as always. Special shout-out to Mike Vollrath, who went to find my car when I came to collect it because it hadn't come back from the car wash.
Response from the owner Replied: Peter, thank you for your kind review; we are happy to pass along your comments to David and Mike here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 23, 2021
Eric Moreno was an excellent service advisor. He helped me with figuring out the radio and bluetooth and other things. He was very kind and caring.
Response from the owner Replied: Hi Ann, we're happy you found Eric to be so supportive during your experience here at Mercedes-Benz of Delray. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 23, 2021
VERY GOOD EXPERANCE AT DELRAY MERCEDES BENZ OF DELRAY BO UGHT 2018 FORD F 150 ARE SALES ASSOCIATE FREDRICK YORK DID A WONDERFULL JOB WORKING WITH US THANK YOU
Response from the owner Replied: Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Delray. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 22, 2021
Service took too long. Car not ready even though I arrived after they said the car was ready.
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 22, 2021
If I could give zero stars I would. I made an appointment for 9:30 AM to have my Mercedes looked at due to running rough and engine light on. After standing around for 10 minutes when no one approached me I finally spoke to a service advisor. Five hours later, I went back to the dealership and was...
Response from the owner Replied: Hi Geoffrey, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- June 22, 2021
YOUR SERVICE IS THE BEST . DAVID MY SERVICE REP. UNDERSTANDS MY NEEDS AND TAKES CARE OF THEM .
Response from the owner Replied: Norman, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 22, 2021
2 cars serviced in 2 days. Impossible task to call into anyone in the dealership. Transferred back and forth constantly. People a e great, phone system is disgraceful. Sales person was great and I have used him since the dealership opened. Only call on his cell.
Google Review
- June 19, 2021
As always Mercedes was very helpful and very quick with their repair
Response from the owner Replied: Hi Beth, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- June 19, 2021
Excellent customer service and very happy with my car.
Cars.com Review
- June 19, 2021
Everybody was polite and helpful and my experience with Mercedes of Delray Beach was exemplary. My faith has been restored due to Mr. Baldwins assistance and wonderful customer service approach. Nathan was my service advisor and he was very helpful and accommodating.
Google Review
- June 18, 2021
Brought my handicapped mothers car for a B service, was never explained what that meant until with the service advisor (its a $400 oil and oil filter change), you pull into service area and apparently just sit in your car until someone comes to check you in. I called and made an appt for service but...
Response from the owner Replied: Hi Amanda, thank you for leaving this detailed feedback about your experience with our dealership. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 291-6095. We look forward to hearing from you.
Google Review
- June 18, 2021
Mercedes-Benz of Delray has made tremendous strides over the last several years to become even more customer and user friendly! The staff, and in my case, David and Roger who I connect with most often, truly care about the customer and provide terrific help, service and advice. Those who greet in...
Response from the owner Replied: Fritz, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 18, 2021
First and foremost I believe that as a baseline every customer deserves to be treated with respect and have the best possible customer service regardless of the amount of money they are spending on a vehicle. In my case I spent fairly large amount on a vehicle but at times I didnt see the best...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (561) 291-6095. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 18, 2021
Mercedes Benz Delray Beach, FL dealership salesperson Hamsa is an excellent professional. She knows a lot of SUV. We had a special order for a new SUV for several months. She kept us in updated post. The communication and services are outstanding. We are satisfied with salesperson Hamsa, and our...
Response from the owner Replied: Hi Cesar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 18, 2021
After a few problems initially, Mercedes went over and above to make things right and I am not happy with the service I am receiving
Google Review
- June 18, 2021
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Delray, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- June 18, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Delray, we strive for excellence. Thank you for your business!
Google Review
- June 18, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- June 18, 2021
Response from the owner Replied: Hello, your low star-rating has us concerned that there was something more we could have done to make your customer experience a positive one. If this was the case, please reach out at your earliest convenience at (561) 291-6095 so we can understand what we could have done differently to serve you better. Take good care!
Google Review
- June 18, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- June 18, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- June 18, 2021
Excellent service, truly.
Response from the owner Replied: Hi Isaac, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 17, 2021
Would give it 5 stars but my service experience was not good. Did it on line but could not find option for them to pick up car or give loaner. Called the phone number but its a phone bank in Atlanta. Long wait, couldnt get some answers, they switched me over to Delray and naturally got voice...
Response from the owner Replied: Hi David, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing to give us another chance in the future, please reach out to our General Manager at (561) 291-6095. We would appreciate the chance to turn your experience around.
Google Review
- June 17, 2021
I have been driving Mercedes Benz for so many years, and I highly recommend this dealership. I appreciate high quality service therefore I also recommend Mardi in sales, and Jonathan Vargas in service.
Response from the owner Replied: Carlos, thank you for your kind review; we are happy to pass along your comments to Mardi and Jonathan here at Mercedes-Benz of Delray! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 16, 2021
I was very pleased with the service and the service agent Nate. He was very courteous, answered all my questions kept me informed and made me very comfortable.
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- June 14, 2021
Stay far away from this dealer. Especially if you dont live in town. These jokers will lead you to believe that your car is reserved for you to purchase and even send you through finance and if a local comes in, they will sell it out from underneath you and just basically say oops, our bad. Oh well...
Response from the owner Replied: Hi Sean, we regret to hear that you are displeased with your recent experience with us. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- June 14, 2021
My name is Porsche, I drive a newer 2021 vehicle I came in to drop my vehicle for service as well as receive a loaner. This dealership( Mercedes of Delray) seems to cater to the white race. Being that I am African American, I assume I stand out like a sore thumb here. Previously I witnessed a very...
Response from the owner Replied: Hi Pecola, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Yelp Review
- June 14, 2021
Stay far away from this place and salesman Ron Miller. Total lack of respect for the customer and they will not live up to what is said. I was told that my car was reserved, took a deposit and even had my financing done and said to have it all finalized next business day to only find out they sold...
Google Review
- June 13, 2021
Delray Mercedes fixed the problem within a couple of weeks. Because it was intermittent it was taking a little extra time and they had to order in parts from Germany. The same problem was brought to Mercedes of Miami and they kept the car over five weeks, charged me $2500, and did not fix the problem.
Response from the owner Replied: Gene, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 12, 2021
My vehicle was disabled on June 10th and I needed a flatbed to get my car to the MB dealership on Linton Blvd in Delray Beach, FL. MBUSA was excellent in sending a flatbed. The receptionist at the dealership was horrendous! She disconnected me several times, transferred me to the main menu...
Response from the owner Replied: Hi Dennis, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- June 12, 2021
Not sure exactly how to rate Mercedes Benz of Delray Let me start by saying this. My service advisor Johnathan was wonderful. He communicated every step of the way. (My car was in the shop for two weeks) However, from the moment I walked in and spoke to the concierge to get a loaner car or to return...
Response from the owner Replied: Hi Kelly, we are deeply disappointed by your experience at Mercedes-Benz of Delray. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6095. We hope to hear from you.
Google Review
- June 11, 2021
This is a dealership that is of the highest quality based on my recent experience. I have purchased many cars in my life dealing with a very broad spectrum of people with a wide variety of characters and behaviors. The experience I had purchasing a new vehicle at Mercedes-Benz of Delray was the...
Response from the owner Replied: Rich, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 11, 2021
I have been in this business for over 27 years and Mercedes Benz of Delray did everything they had to do to earn my business. Everything was smooth fast and now my wife is a Mercedes owner. Thank you Cliff Brush you have an amazing team.
Response from the owner Replied: Eliana, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 11, 2021
I am a long time Mercedes customer. With the pandemic there has been a decrease in available vehicles to lease. i saw a car online and did the inquiry. I live in Ft Lauderdale but the car was in Delray. I received a call from Kamryn at Delray Mercedes. She was very informative and set an...
Response from the owner Replied: Hi Steven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.
Cars.com Review
- June 11, 2021
My dealer was Glen Castillo. He was very outgoing the first day with another man named Mike. They told me they would give me a call later on that day to break down the possible purchases I may need for my vehicle. The first day, 5/27/2021, I came to the dealership for my 8am scheduled appointment. I...
Mercedes-Benz of Delray 2087 Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (561) 291-6095. We would appreciate the chance to turn your experience around.
Cars.com Review
- June 11, 2021
Do not take your car to this service department. It will disappear into a black hole. No calls, no answers, no time-line on service. You're on your own. Reservations are meaningless. I've gotten better response from a corner gas station.
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- June 11, 2021
Glen was great and accomplished more than I thought was needed
Mercedes-Benz of Delray 2087 Replied: Milton, thank you for your kind review; we are happy to pass along your comments to Glen here at Mercedes-Benz of Delray! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 11, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Delray so highly!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- June 11, 2021
Response from the owner Replied: Such a great rating of Mercedes-Benz of Delray! We really appreciate it; thank you!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- June 11, 2021
Response from the owner Replied: We appreciate all reviews here at Mercedes-Benz of Delray. The negative ones enable us to learn from mistakes and prevent them from happening again. Please reach out to us at (561) 291-6095 to discuss your rating directly. Thank you.
Google Review
- June 11, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Delray!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- June 11, 2021
Excellent service
Response from the owner Replied: Hi Vince, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 11, 2021
Great service
Response from the owner Replied: Hi Jay, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 11, 2021
Too many departments and nobody knows what's happening there, going to BMW
Response from the owner Replied: Hello Carl, we are deeply disappointed by your experience at Mercedes-Benz of Delray. If you would be willing to give us another chance in the future, please reach out to our General Manager at (561) 291-6095. We would appreciate the chance to turn your experience around. Take care.
Cars.com Review
- June 09, 2021
Awful !! Brought car in for service. Never got fixed
Mercedes-Benz of Delray 2087 Replied: Hi Robert, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Cars.com Review
- June 07, 2021
Evon, my service advisor, was quick, professional and goes above and beyond for a smooth service. As a professional and mom myself, it is highly appreciated.
Mercedes-Benz of Delray 2087 Replied: Chere, thank you for your kind review; we are happy to pass along your comments to Evon here at Mercedes-Benz of Delray! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 07, 2021
I am very Satisfy with my visit to MercedesBenz at Delray Nathan Hajai 'hope I spell his name right' He was more than helpful could not ask for a better person to deal with would not trade him for anyone else again a big thank you to him please and may God bless you all at Mercedes Benz at Delray...
Response from the owner Replied: Patricia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 07, 2021
Alexandra Ayres was my sales rep, she made me feel welcomed and at ease with her lovely personality. She worked with me with excellent knowledge of the brand and was patient with me and my dozens of questions. I left the dealership with every question answered and no loose ends to tidy up later. ...
Dealer Replied: Michael, thank you for your kind review; we are happy to pass along your comments to Alexandra here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 06, 2021
Great service from service manager Glen. George was a pleasure too, my shuttle driver, instead of hanging around waiting and so prompt. Car was ready by noon same day. Pricing beat others too. All around a 5 star experience from a very attentive crew.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Cars.com Review
- June 06, 2021
Johnathon was a true professional, great communication is the key
Dealer Replied: Lewis, thank you for your kind review; we are happy to pass along your comments to Johnathon here at Mercedes-Benz of Delray! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 05, 2021
Warm welcome from my service adviser. , she was patient,caring. Excellent service. I'm very satisfied
Response from the owner Replied: Garry, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- June 05, 2021
Customer service excellent but quality of repair could be better, I had to bring the car twice to the dealer and each time, they deliver the car with a very low tire pressure on one side.not a big deal but annoying.
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 04, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- June 04, 2021
Very Very Good
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 03, 2021
I recently took my older model SL 550 in for service. Dealing with David Rhy has been a pleasure. I appreciate his honesty, and integrity. My experience with Mercedes has been wonderful for the past several years. Their staff goes above and beyond to please their customers. Thank you, Dawn Bruner
Mercedes-Benz of Delray 2087 Replied: Dawn, thank you for your kind review; we are happy to pass along your comments to David here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 02, 2021
Johnathan was excellent! I took his business card, so I can schedule my next service appointment with him. Thank you!
Response from the owner Replied: Diana, thank you for your kind review; we are happy to pass along your comments to Johnathan here at Mercedes-Benz of Delray! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 02, 2021
Google Review
- June 02, 2021
The WORST MB DEALERSHIP IN US! Everybody at this dealership is trained to lie to the customer. Services are either NOT performed at all or half performed and billed in full to the customer. They try to oversell everything when you dont need it. While you waitappointments drag on for hours. Then,...
Cars.com Review
- June 02, 2021
I posted my initial rating and a few remarks related to the buying experience. The dealer responded by asking me to call the General Manager which I did (Cliff Brusch). (THEIR RESPONSE : Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn...
Dealer Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- June 01, 2021
I have taken my car to be serviced here twice. The first time was an okay experience but my second time was a disaster and now I need to go in for a third time. I took my car in as the battery needed to be replaced. So they went ahead and replaced the battery (great). When it came time to pick my...
Response from the owner Replied: Hi Marc, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Google Review
- June 01, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- June 01, 2021
I had a gate great experience with Evan I would recommend him to anyone I drive an additional 30 minutes to this dealership just because of the service
Response from the owner Replied: Hi Sharlene, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 01, 2021
Glen is awesome!!!!!!
Response from the owner Replied: Charmaine, thank you for your kind review; we are happy to pass along your comments to Glen here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 31, 2021
Darren Lazar and Joe Seplow were awesome. East purchase and a pleasure to deal with. Highly recommend.
Mercedes-Benz of Delray 2087 Replied: Hi Alan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- May 30, 2021
Response from the owner Replied: Amedeo, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 29, 2021
Very well organized from the drive-in reception, meeting the service representative, and getting a loaner car. I received a phone call when the service was completed on my car. The service completed on the car was reviewed by the representative to me and he walked me to my super clean car. The...
Response from the owner Replied: Joel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 28, 2021
Glen had fantastic customer service, thank you!
Response from the owner Replied: Payne, thank you for your kind review; we are happy to pass along your comments to Glen here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 28, 2021
On time good service
Response from the owner Replied: Hi Arun, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 27, 2021
We have been a Mercedes customer for many years and recently moved to south Florida and went to Delray Mercedes to get a new one. My wife wanted to downsize for her 300GLC and we saw a beautiful 250GLA on the showroom floor. We took a test drive and liked the car. So we made a deal for the showroom...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our general manager at (561) 291-6095. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 27, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- May 27, 2021
COULD NOT HAVE HAD A BETTER EXPERIENCE. JONATHAN VARGAS WAS MOST HELPFUL AND HAD THE CAR BACK WHEN PROMISED. WORK THAT WAS PERFORMED WAS EXCELLENT.
Response from the owner Replied: Samuel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 26, 2021
Response from the owner Replied: We take all of our reviews seriously, and would like an opportunity to turn your customer experience around. Could you please reach out to us directly at (561) 291-6095? We do hope to hear from you.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for the five star rating, Doris. Please let us know if there is anything else we can do for you!
Google Review
- May 26, 2021
Response from the owner Replied: Hi, we're disappointed to see this rating of Mercedes-Benz of Delray. If you would like to discuss your customer experience with the management team, feel free to reach out at (561) 291-6095. Thank you in advance for taking the time to give us your feedback about your customer experience.
Google Review
- May 26, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 26, 2021
Response from the owner Replied: Sue, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 26, 2021
Response from the owner Replied: Lewis, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 26, 2021
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- May 26, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 26, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- May 26, 2021
They performed the services I needed on a timely basis. Friendly service.
Response from the owner Replied: Beth, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 26, 2021
Always a great experience with any service work thanks to Stacey Grell
Response from the owner Replied: Marty Hennessy, thank you for your kind review; we are happy to pass along your comments to Stacey here at Mercedes-Benz of Delray!
Google Review
- May 25, 2021
Mercedes Benz of Delray have given me the worst experience ever. I been with Mercedes since 2014 and went to a couple other Mercedes dealership never had a bad experience until I went to Mercedes of Delray I will never bring my car to that location again.Johnathan is the worst service advisor by far...
Response from the owner Replied: Hi Kesha, thank you for bringing this matter to our attention. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 291-6095. We look forward to hearing from you.
Cars.com Review
- May 25, 2021
Excellent the service was fast and well done. Great attitude.
Mercedes-Benz of Delray 2087 Replied: Hi Jeffrey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 24, 2021
Had excellent customer service during my visit at this location, Glen Castillo and Mike in the service department went above and beyond to help me when i was dealing with my car breaking down while out of town. I had a wonderful experience will definitely recommend everyone i know to come here. 10/10
Response from the owner Replied: Marthe, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 24, 2021
Great Sales Team! Freddie York and his Sales Mgr. Darrin Lazar, made the buying experience a breeze! Both were pleasant, courteous, and most helpful during the sales process. Kudos to both!This is my tenth anniversary buying cars at Mercedes of Delray...!
Response from the owner Replied: Thank you! We are proud to serve you!
Yelp Review
- May 24, 2021
My 2020 C300 Could have killed my son and dog. I'd asked my son to pick up the car from service when I was out of town. As he pulled into our community, the car made a hard turn to the right. The steering was literally out of control! Come to find out their were class actions for the same thing in...
Cars.com Review
- May 24, 2021
While it wasn't the biggest this was by far the easiest vehicle purchase I have ever made. Big shot out to my guy Joe Seplow for being such a helpful sales rep!
Dealer Replied: Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 23, 2021
It's time to get a better raid
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 21, 2021
Freddy York is the best. Great product knowledge, quick response time, and does what it takes to get the deal done. Great transaction, thanks.
Response from the owner Replied: Hi Larry, thank you so much for your positive comments about Freddy. Drive safe, and we'll see you on the road.
Google Review
- May 21, 2021
Very professional and helpful, I called Mr. Robert Langer before getting to the dealership, and when I got there the car was upfront waiting for me to test drive. I decided to buy the car due to the competitive pricing and ease and professionalism of the process.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- May 21, 2021
Jonathan Vargas is my service manager and is always very professional
Dealer Replied: Hello Chris, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Mercedes-Benz of Delray! We look forward to your next visit! Take care!
Google Review
- May 20, 2021
Great experience with great sales person David Gold
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 19, 2021
Glen the assistant service manager was the absolute best! I could not be any more appreciative of his help and kindness. I will continue to go to this location for all my service needs and concerns. 10 stars for Mercades-Benz of Delray!
Response from the owner Replied: Lauren, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 19, 2021
My car caught fire---The asst. mgr, or my tech Nate was awful...wouldn't allow me to go see my car nor take my belongs out until I saw a manager and complained. 5 weeks later, Mercedes still won't tell me what ELECTRICAL issue caused this problem that could have taken my life
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- May 19, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 19, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Delray so highly!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Delray!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Delray!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Delray! Take care!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- May 19, 2021
Response from the owner Replied: Lagny, thank you so much for your high rating! We hope to see you soon!
Google Review
- May 19, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Delray!
Google Review
- May 19, 2021
Service was professional, all work explained and completed on time.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Neil! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 19, 2021
Very professional Salesman ( Benjamin)and did not feel pressured at all. He went out of his way to bring in a car from a local MB dealership which I felt would be a better car for me. It was and I purchased it.
Response from the owner Replied: Rich, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 19, 2021
Excellent service, excellent service adviser, excellent customer service...Kudos to Melissa Stacey...she always goes above and beyond!
Response from the owner Replied: Juan, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 19, 2021
Fantastic service done timely and smoothly
Response from the owner Replied: Hi Allan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 19, 2021
poorest loaner cari ever received.interior was filthy.
Response from the owner Replied: Hi Donald, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing, please call our General Manager at (561) 291-6095 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 18, 2021
David did a great job of getting me in and out for my service
Response from the owner Replied: Hello, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 18, 2021
David Rhy, who was in charge of my service,was courteous, professional, and a pleasure to work with. My car was thoroughly evaluated and when I left Mercedes, I felt as if I was driving a new car.
Response from the owner Replied: Estelle, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 18, 2021
Cars.com Review
- May 18, 2021
Have been going to this dealership for years. My husband and I buy and service our cars there. Very competent and friendly staff.
Mercedes-Benz of Delray 2087 Replied: Sandra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 18, 2021
Took a little longer than expected but otherwise not too bad
Dealer Replied: We appreciate you taking the time to leave us a response, John! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 17, 2021
Nice showroom, attentive sales personnel, efficient body shop. Robert Langer is a no pressure, knowledgeable sales executive. Ask for him.
Response from the owner Replied: Steven, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 17, 2021
Pleasant experience as far as car service goes....
Dealer Replied: Hi Susan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 16, 2021
Very positive experience with Daniel Desmond. He was very courteous, patient, knowledgeable and thorough. I would highly recommend buying a car with him at this beautiful dealership!
Response from the owner Replied: Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 16, 2021
Great experience, everyone went above and beyond to assist in making the purchase of my Genesis great. 2nd car I have purchased here since 2018. I will be back. Sales Associate Mike L is awesome.
Mercedes-Benz of Delray 2087 Replied: Gary, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 16, 2021
My only complaint is no one called me when my car service was completed. I had to call them.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 16, 2021
Worst experience that I ever had at Mercedes Benz Delray Beach they stained my headliner and my speedometer gauge and the manager John didn?t addressed my problem so I moved to Mercedes in Deerfield,
Google Review
- May 14, 2021
Worst experience I ever had ,I will no go anymore, when they fix my gas pump they stain all my leather seat and when they cleaned they damage my gauge speedometer so I call the advicer nathan and he didn't care and never responded to me so I moved to another mercedes dealership
Response from the owner Replied: Hi Antonio, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- May 14, 2021
David Rhy in the service department is your guy. He is awesome, I have an older Benz and bringing my car from CA to FL it seems like the climate change with the added heat and humidity is taking a toll on my car, its nice to feel like you have someone you can trust in a new environment. David is...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 14, 2021
Kevin was absolutely amazing! He fit me in on short notice and had my car ready in an hour and a half. Highly recommend.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 14, 2021
Mercedes of Delray is top notch. Davis Rhy, my service manager is top notch and wonderful to deal with. I highly recommend this dealership.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 14, 2021
Had to wait 20 minutes for service rep......not well organized and no loaner available when car needed to stay the full day. Hence have to go back and leave vehicle. Less than a "white glove" feel of service.....love the deanship but service group appears to be light on staff or overloaded with...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Delray. If you'd like, please contact our General Manager at (561) 291-6095. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- May 14, 2021
Top notch service with Stacey she explained very well the job to do showing me broken parts to be replaced,I did appreciate that effort considering the pricy work order.
Mercedes-Benz of Delray 2087 Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 14, 2021
Too soon to know how well the emissions update was done but it drives the same, nice job Delray FL.
Dealer Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 13, 2021
They make the car buying process relatively painless.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 13, 2021
Thanks to David Rhy for taking care of me and my E Class. He went way beyond to make sure my car was serviced and I was satisfied. Great experience for sure!!
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 13, 2021
Dropped car off on Friday morning for diagnostic but somewhat aware of the problem. Heard nothing from them all weekend. Called them Monday and left 2 voicemails. Didn't get a call back til Tuesday with results and estimate. It is a harbinger when this happens and makes me uncomfortable having the...
Response from the owner Replied: Hi Michael, we are deeply disappointed by your experience at Mercedes-Benz of Delray. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Cars.com Review
- May 13, 2021
They were short staffed and had to wait over a half hour for my appointment
Mercedes-Benz of Delray 2087 Replied: Steven, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 12, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- May 12, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 12, 2021
Response from the owner Replied: At Mercedes-Benz of Delray, we sincerely value your review. Thanks for such a positive rating!
Google Review
- May 12, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Delray. Have a great day!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- May 12, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- May 12, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- May 12, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- May 12, 2021
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Delray! Best regards!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- May 12, 2021
great service
Response from the owner Replied: Howard, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 12, 2021
David Rhy at Mercedes-Benz is very responsive and helpful. He makes it a pleasure having my car serivced there.
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Delray. If you're ever in need of more help, please let us know!
Google Review
- May 12, 2021
always great service from Evans
Response from the owner Replied: Hi Joseph, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 12, 2021
Best service at a Mercedes dealership.
Response from the owner Replied: Hi Bill, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 12, 2021
Im having the worst experience ever at Delray location. No one never answers the phone. I will never go back to that location again. Worst customer service ever.
Response from the owner Replied: Hi Chanell, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 12, 2021
Terrific and fantastic service and service manager David.
Response from the owner Replied: Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 12, 2021
Excellent service advisor and everything done in a timely manner.
Response from the owner Replied: Hi Allan, thank you for the high star rating! We hope you have a great day!
Google Review
- May 12, 2021
My car had stalled out on the road but after 10 minutes I was able to start it again. When it happened a second time I called Mercedes service and was told to bring it right in. The man who told me that was Andre. When I arrived at the service center there was a long line of cars waiting to be...
Response from the owner Replied: Hello Melvin, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 11, 2021
Mr Joseph Seplow (SP) was the ultimate professional; extremely courteous and helpful. Had to wait (too ?) long to get with the finance dept people to finalize the buying process. Finance Dept (Allan) did NOT send documents via e-mail as promised. When calling the dealership 3 times on Friday May 7...
Mercedes-Benz of Delray 2087 Replied: Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- May 11, 2021
Fantastic experience from the time I walked I. To the time I left with my new GLC 200
Dealer Replied: Hi Karen, we're glad you had such a wonderful experience with us! Drive safe, and we'll see you on the road.
Google Review
- May 10, 2021
Brought for service & given loaner. David Rye was efficient & handled my situation flawlessly.
Response from the owner Replied: Alan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 10, 2021
You cannot ever reach someone to find out status of car. It took three weeks to get a loaner. Why buy a car from this dealer you cant get a loaner your unable to reach any human who can give status of auto.
Response from the owner Replied: We sincerely regret that you have had a negative customer experience here at Mercedes-Benz of Delray. If you are willing, please reach out to us directly at (561) 291-6095. We look forward to hearing from you.
Google Review
- May 10, 2021
I had a very positive experience with Michael Luciano. He's a knowledgeable and honest. Mr. Luciano made the sales experience smooth and easy.
Response from the owner Replied: Ephram, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 10, 2021
Robert was excellent to work with, as was Kavon, the finance manager. At no point during my car buying experience did I feel pressured, rushed, or made to feel uneducated. They took their time outlining everything to me and presenting all possible options in order for me to make an educated decision...
Response from the owner Replied: Alexander, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 10, 2021
My service advisor David was amazing! He was very professional and very timely!
Mercedes-Benz of Delray 2087 Replied: Hi George, thank you so much for your positive comments about David. We hope to see you soon!
Yelp Review
- May 10, 2021
2nd car purchased since 2018. Staff is professional and helpful. Mike L went above and beyond to sell a Genesis G80 to me. Recommend calling Mike and purchase a car here. I will be back.
Cars.com Review
- May 10, 2021
Robert was excellent to work with, as was Kavon, the finance manager. At no point during my car buying experience did I feel pressured, rushed, or made to feel uneducated. They took their time outlining everything to me and presenting all possible options in order for me to make an educated decision...
Dealer Replied: Alexander, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 08, 2021
I cannot overstate my disappointment in the service department at Mercedes Benz of Delray. This being my 4th Mercedes, I have had the pleasure of having superb service in Pennsylvania and Virginia and expected the same here in Florida. My experience last week . . . my Check Engine Light came on. ...
Response from the owner Replied: HI Mara, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Google Review
- May 07, 2021
Took car in for B Service on 4/30 and was told it would be ready in 4 hours. 7 hours later I called to ask the status. After checking I was told it was almost complete and I told them to let me know when it was ready. My wife drove the car home and the next morning mentioned that there was a...
Response from the owner Replied: Hi Vincent, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Cars.com Review
- May 07, 2021
A week ago I purchased a 2020 Mercedes C Class convertible with a little over 6,000 miles on the odometer. Since purchasing the car, I had to take it back to Mercedes in Delray Beach, Florida because the lever to open the window on the passenger side was broken. A week later I have discovered that...
Mercedes-Benz of Delray 2087 Replied: Adrienne, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- May 06, 2021
Steer clear of Nathan in the service department. I've been a Mercedes customer since 2003 and have had great successes with many Mercedes dealerships snd their service departments. This was my first time here snd I have to say I'm not impressed. For a battery, alignment, oil change, replace a tail...
Cars.com Review
- May 06, 2021
good service but i do not think they repaired the sensor recall when they were replacing the speed sensor?
Mercedes-Benz of Delray 2087 Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 05, 2021
Response from the owner Replied: Hi, we regret to see this low rating review. Can we ask what went wrong? We'd love a chance to see if we can change your negative customer experience into a positive one. Please contact us at (561) 291-6095. We look forward to hearing from you.
Google Review
- May 04, 2021
Great service.... knowledgeable staff
Response from the owner Replied: Terri, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2021
OK so I bought a car here. Not happy. I have left three messages in the last two days asking for a Sales or Dealership Manager to call me back. NO RESPONSE. I never received any "paperwork" that was supposed to be emailed to me and the Sales guy also has not returned my call regard some minor...
Response from the owner Replied: Hi Dan, we are deeply disappointed by your experience at Mercedes-Benz of Delray. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6095 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- May 02, 2021
I have a terrible experience I drop my car early at 7:30am was my appointment the Assistant Service manager told me he will call me when ever my car was finish which I wait and he never call I decided to go and pick it up because it was 5pm I got there 5:20pm it was close the I responsable Glen...
Response from the owner Replied: Hi Elizabeth, we regret to hear that you are displeased with your recent experience with us. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 02, 2021
Pleasant and easy. Millesa was friendly and knowledgeable. Thx to those behind the scenes
Response from the owner Replied: Gary, thank you so much for your high rating! We hope to be of service to you again! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us. We're disappointed that your customer experience was less than satisfactory, and would like a chance to understand details and make it right. Please reach out to us at (561) 291-6095 at your earliest convenience. We hope you will consider us again in the future.
Google Review
- May 02, 2021
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Delray so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you so much for your high rating! We hope to see you soon!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- May 02, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Delray!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 02, 2021
Response from the owner Replied: Such a great rating of Mercedes-Benz of Delray! We really appreciate it; thank you!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Delray such a high star-rating! Thanks again and take care!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Delray! Thank you!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, we're sorry to see that you had a poor customer experience with us here at Mercedes-Benz of Delray. If you would like to discuss this further with us, please do not hesitate to contact us at (561) 291-6095. We hope you'll reach out.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for your review. We regret to see this low rating, as this leads us to believe that we did not meet your expectations. We'd like an opportunity to speak with you directly. Please feel free to stop by or reach out to us at (561) 291-6095. We appreciate the chance to turn your customer experience around.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Delray. Have a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Ronald, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- May 02, 2021
Response from the owner Replied: Hello Thomas, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing, please call our General Manager at (561) 291-6095 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Take care.
Google Review
- May 02, 2021
Response from the owner Replied: Hi Bob, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Delray!
Google Review
- May 02, 2021
Response from the owner Replied: Hi Nicole, thanks for the great star-rating! We hope to be of service to you again! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Delray such a great rating! It really means a lot to us. Thanks again!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- May 02, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- May 02, 2021
Excellent service experience. Service Manager, Evon Dawkins, is a pleasure to work with...friendly, efficient and very professional.I especially recommend, Evon Dawkins...a great guy to have representing you in completing those service requirements.
Response from the owner Replied: Francis, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.
Google Review
- May 02, 2021
As usual David Rhy is very professional and efficient in seeing that servicing of our cars is done correctly.
Response from the owner Replied: We are glad to hear David always takes great care of you! Feel free to stop by if you ever need any more help.
Google Review
- May 02, 2021
The service dept. was very professional and gave me a loaner just like my own car within 10 minutes that I arrived. And my car was finished at the time that Brion said it would be. Everything went very smoothly.
Response from the owner Replied: Darlene, we are so glad Brion and our team could provide you with a smooth service experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 02, 2021
Excellent staff and service Department. I dealt with Kevin in the service dept. And Roger in the collision dept. that did a great job on my collision repair. Highly reccomend both of them
Response from the owner Replied: Hi Joseph, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. Thanks again for the recommendation, and have an amazing day!
Google Review
- May 02, 2021
Excellent service and all work performed in a timely manner.Stacey Grell, Assistant Service Manger is the Best
Response from the owner Replied: We appreciate your response, Stuart! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- May 02, 2021
Stacey's customer service is my peace of mind especially when it comes to the reliability of my vehicle. Stacey has always taken care of me and I couldnt be more happy. I recently relocated to Orlando and as long as Stacy is at Delray Mercedes, I will travel to continue servicing my car there...
Response from the owner Replied: We are glad you chose our dealership, Anthony. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- May 02, 2021
This was the worst repair experience I have ever had. We have owned Mercedes for 35 years now but never again
Response from the owner Replied: Barry, we are glad Jonah could help! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Wonderful service.Assistant manager knowledgeable, fast pleasant. Served me before. Doesnt get better
Response from the owner Replied: Hi Morton, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Mercedes-Benz of Delray service associate provide the best experiences I have in Florida, period ! It could be even better if their phone calls are return promptly.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, John! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 02, 2021
Great service, my service advisor Evon Dawkins went over and above to help me get my auto repaired. I appreciate everything that Evon did to make my life easy.
Response from the owner Replied: Bob, thank you for your positive review. We're happy to have been of service to you. Thanks again for the recommendation, and have an amazing day!
Google Review
- May 02, 2021
Purchased an Auto (E350). If not for the sales person (MIKE), would have gone gone to another dealer.
Response from the owner Replied: Hi Richard, thank you for your kind review; we are happy to pass along your comments to MIKE here at Mercedes-Benz of Delray! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 02, 2021
Service reception backed up. Way too much time to bring in car for service.
Response from the owner Replied: Hi Loren, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Delray take our reviews very seriously. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care.
Google Review
- May 02, 2021
Car recall was expedited and dealership has exceeded all expectations.
Google Review
- May 02, 2021
Check in was quick and easy. I got my car when promised and it was very clean.
Response from the owner Replied: Hi Janice, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 02, 2021
Kelvin Martinez was very polite, professional and attentive. Unfortunately, the parts needed to repair my car have been unavailable for a month so far, and still nowhere in sight.....
Response from the owner Replied: Hi Kelvin, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Professional and cordial people, devoted to Customer Satisfaction.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Robeli! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 02, 2021
Prompt, efficient, and completely reliable service. They care.
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Very helpful people; very efficient service. A joy to work with them
Response from the owner Replied: Carolyn, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Excellent service from Melissa the service advisor and David the Service Manager.My only complaint was the lack of service loaners. However the dealership provided me with Lyft transportation to and from my home.
Response from the owner Replied: Glenn, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 02, 2021
Evon and his team always deliver high quality customer service. Thank you!
Response from the owner Replied: Hi Joann, thank you for your kind review; we are happy to pass along your comments to Evon here at Mercedes-Benz of Delray! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 01, 2021
I called today and had the pleasure of speaking with Justin who was very helpful and respectful with all my questions. Would work with this dealer again in the future.
Response from the owner Replied: Hi Adam, thank you for your kind review; we are happy to pass along your comments to Justin here at Mercedes-Benz of Delray! We're looking forward to your next visit with us!
Google Review
- April 29, 2021
Nathan was extremely helpful and made sure that I received the service experience that I needed. He communicated with me every step of the way and was very patient and well mannered. Hes an asset to your company!The only negative comment I have has to do with when I arrived where we pull up. The...
Response from the owner Replied: Nene, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 28, 2021
Professional and cordial people, devoted to Customer Satisfaction.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Robeli! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 28, 2021
Love my car from this dealership. 4 stars because Service Dept. needs to have better customer service
Response from the owner Replied: Cheryl, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 28, 2021
Love my car from this dealership. 4 stars because Service Dept. needs to have better customer service
Response from the owner Replied: Cheryl, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- April 28, 2021
Professional and cordial people, devoted to Customer Satisfaction.
Mercedes-Benz of Delray 2087 Replied: Vera, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- April 27, 2021
Glenn did a great job at accommodating all my needs. Everyone is kind and made sure everything was taken care of.Great service department.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Marnie! If you ever need more help, just give us a call. Happy motoring!
Google Review
- April 27, 2021
Prompt, efficient, and completely reliable service. They care.
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 27, 2021
Glenn did a great job at accommodating all my needs. Everyone is kind and made sure everything was taken care of.Great service department.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Marnie! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- April 27, 2021
Melissa was more than helpful with everything. She went above and beyond.
Mercedes-Benz of Delray 2087 Replied: Sharon, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 26, 2021
Jonathan provided excellent customer service this industry needs more people like him
Response from the owner Replied: Hi Chris, thank you so much for your positive comments about Jonathan. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 26, 2021
Absolutely the worst Mercedes dealer in South Florida took 2 days to return the car when my key failed to work kept it the entire first day and never even looked at the problem.... the worst customer service and they could care less.
Response from the owner Replied: Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to make this up to you. Please contact our manager at (561) 291-6095 so we can make your experience a positive one.
Google Review
- April 26, 2021
4/21/21-FRAUDULENT DEALERSHIP!! Stay away!! A guy who told me his name was DANA in finance told me I owed money from 4 months ago from a claim that I was told was taken care of already! I told him to send me the break down of the bill due to I was told my insurance paid for it already and I would...
Response from the owner Replied: Lillian, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- April 26, 2021
Michael Luciano from the Sales department was great and easy to work with. He has helped our family on a few cars now. All done with ease. Thank you.
Response from the owner Replied: Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 26, 2021
This location was very hard to get a hold of for service. After I dropped off my car for repair, it took forever for someone to get back to me. It was so bad that I had to contact the sales department and they were more helpful than the people in service.
Dealer Replied: Hi Michelle, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Cars.com Review
- April 26, 2021
The service this dealer has give is top tier. Stacey has been my service advisor since my ownership and her customer service has been a peace of mind. I truly appreciate how everything here is run efficiently.
Dealer Replied: Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 23, 2021
Levon is great. Very professional and helpful.
Response from the owner Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. Feel free to stop by if you ever need any more help.
Google Review
- April 23, 2021
Absolutely the worst Mercedes dealer in South Florida took 2 days to return the car when my key failed to work kept it the entire first day and never even looked at the problem.... the worst customer service and they could care less.
Response from the owner Replied: Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to make this up to you. Please contact our manager at (561) 291-6095 so we can make your experience a positive one.
Cars.com Review
- April 23, 2021
Evon my service manager is great! Had a car ready for me during my service and everything is always smooth and easy!
Mercedes-Benz of Delray 2087 Replied: hi Warren, thank you for your kind review; we are happy to pass along your comments to Evon here at Mercedes-Benz of Delray! We do hope we can be of assistance in the future. Take care!
Google Review
- April 22, 2021
Levon is great. Very professional and helpful.
Response from the owner Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. Feel free to stop by if you ever need any more help.
Cars.com Review
- April 22, 2021
John Vargas took care of my service needs at service reception. He clearly knows the car very well from a technical standpoint. He kept me informed and navigated my. At through the various service areas to address several issues. John kept me informed and the car was ready when promised. The car...
Dealer Replied: Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 21, 2021
4/21/21-FRAUDULENT DEALERSHIP!! Stay away!! A guy who told me his name was DANA in finance told me I owed money from 4 months ago from a claim that I was told was taken care of already! I told him to send me the break down of the bill due to I was told my insurance paid for it already and I would...
Response from the owner Replied: Lillian, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (561) 291-6095 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- April 21, 2021
THEY FIXED THE BRAKES BUT I ALSO ASKED THEM TO LOOK AT DRIVERS SIDE SEATBELT AND THEY DIDN'T. STEERING WHEEL WAS FILTHY WITH GREASE. THEY TOOK FOR TEST DRIVE TO CHECK ON BRAKES AND GOT THE STEERING WHEEL FILTHY. I DIDN'T REALIZE IT RIGHT AWAY WHEN I PICKED UP THE CAR. THEY ALSO TOLD ME IT WAS...
Mercedes-Benz of Delray 2087 Replied: Hi Carl, we regret to hear that your recent experience was anything less than exceptional. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Cars.com Review
- April 21, 2021
Dropped of the vehicle; was serviced and available on time
Google Review
- April 20, 2021
Jonathan provided excellent customer service this industry needs more people like him
Response from the owner Replied: Hi Chris, thank you so much for your positive comments about Jonathan. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 20, 2021
Michael Luciano from the Sales department was great and easy to work with. He has helped our family on a few cars now. All done with ease. Thank you.
Response from the owner Replied: Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 20, 2021
Joe Taylor was very professional and handled the process very well
Dealer Replied: We appreciate you taking the time to leave us a response, Paul! Feel free to stop by if you ever need any more help. Drive safe!
Cars.com Review
- April 20, 2021
Nat did a great job assisting us with a tire repleacement
Mercedes-Benz of Delray 2087 Replied: We appreciate you taking the time to leave us a response, Chris! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- April 19, 2021
Glen was very attentive and responsive for my service appointment. Been servicing my S550 at Mercedes of Delray for numerous years and there is good reason to keep going back.
Response from the owner Replied: Jenny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 19, 2021
This is the worst experience I have ever had at dealer, I called ahead of time to ask about getting a key fob for my 2002 Mercedes s500, and I was told to bring the car in so they can order the key because they need proof of ownership. I bring the car in and I'm greeted by a car porter who takes...
Response from the owner Replied: Hello Maxwell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Google Review
- April 19, 2021
We started out a little slow and picked up speed the next day. MB performed a multipoint exhaust recall on our Sprinter. They checked more than 10 potential areas and updated any issues including the software. Based on prices I have paid for similar updates this was probably a $2000+ update in parts...
Google Review
- April 19, 2021
I will start with the service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago and have had nothing but problems with it. This car has spent wayyyyy to much time at MB Delray service. Each and every...
Response from the owner Replied: We take your feedback very seriously and thank you for bringing this to our attention, Jill. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Google Review
- April 19, 2021
Glen was very attentive and responsive for my service appointment. Been servicing my S550 at Mercedes of Delray for numerous years and there is good reason to keep going back.
Response from the owner Replied: Jenny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 19, 2021
I've been traveling in my Sprinter van and needed it back each night (because it's where I'm sleeping). Kevin was extremely helpful in making sure I got my van back in time each day while they were waiting on parts etc. and their waiting area was a nice place to set up to work while my van was in...
Response from the owner Replied: Hi Mark, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Delray! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 19, 2021
Great service Ms Dodds was very helpful .we did most over emails and she never gave up on me.Darren manager also followed the process closely.They send videos of car since I live in the west coast was a bit hard to be going to the deale just to see the car.Russell the finance Mgr very...
Response from the owner Replied: Victor, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 19, 2021
Roger Keehfus , The Manager of the Mercedes Benz of Delray autobody shop, is the consummate professional... Roger is a great communicator he kept me posted the entire way until my vehicle was returned to me. I highly recommend this dealership.
Response from the owner Replied: Hi Andrew, thank you for your kind review; we are happy to pass along your comments to Roger here at Mercedes-Benz of Delray! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 19, 2021
Entered Mercedes Benz of Delray for first time. I had a dead battery... and my smart-key also needed a new battery. I was immediately taken care of by Service Manager, Stacey. The best word to describe her attentiveness and care received was, Fabulous! Stacey said it would take approximately Three...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- April 19, 2021
Goes over and beyond in working with you to get your dream car. Showroom is nice. The team are knowledgeable in the car as well as helping with all your financial assistance such as trade-in and closing your current finance.
Response from the owner Replied: Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 18, 2021
I took our 2011 Mercedes E Class in for the 100,000 mile check-up. The appointment was easily made and confirmed. Reception on arrival was rapid and courteous. Discussion with Evon of the extent of the maintenance to be performed was clear and direct. Our loaner was immediately available. And, the...
Mercedes-Benz of Delray 2087 Replied: John, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Delray. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 17, 2021
We started out a little slow and picked up speed the next day. MB performed a multipoint exhaust recall on our Sprinter. They checked more than 10 potential areas and updated any issues including the software. Based on prices I have paid for similar updates this was probably a $2000+ update in parts...
Google Review
- April 16, 2021
Great service Ms Dodds was very helpful .we did most over emails and she never gave up on me.Darren manager also followed the process closely.They send videos of car since I live in the west coast was a bit hard to be going to the deale just to see the car.Russell the finance Mgr very...
Response from the owner Replied: Victor, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 16, 2021
Roger Keehfus , The Manager of the Mercedes Benz of Delray autobody shop, is the consummate professional... Roger is a great communicator he kept me posted the entire way until my vehicle was returned to me. I highly recommend this dealership.
Response from the owner Replied: Hi Andrew, thank you for your kind review; we are happy to pass along your comments to Roger here at Mercedes-Benz of Delray! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 16, 2021
This is the worst experience I have ever had at dealer, I called ahead of time to ask about getting a key fob for my 2002 Mercedes s500, and I was told to bring the car in so they can order the key because they need proof of ownership. I bring the car in and I'm greeted by a car porter who takes...
Response from the owner Replied: Hello Maxwell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Cars.com Review
- April 16, 2021
I felt very taken care of, Nate was very attentive and listened to my concerns and requests with great advice, regarding my 2015 GLK
Mercedes-Benz of Delray 2087 Replied: Hi Susan, thank you for your kind review; we are happy to pass along your comments to Nate here at Mercedes-Benz of Delray! We hope to see you soon!
Cars.com Review
- April 16, 2021
Made appointment for service with loaner 2 weeks out the date was entered wrong by rep so the soonest I could get a loaner was to wait 3 more weeks bought the car in without a loaner halfway through the day they tried to upsell me $5000 more in repairs when I came to pick up my car I had to wait...
Mercedes-Benz of Delray 2087 Replied: Hi George, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Google Review
- April 15, 2021
I've been traveling in my Sprinter van and needed it back each night (because it's where I'm sleeping). Kevin was extremely helpful in making sure I got my van back in time each day while they were waiting on parts etc. and their waiting area was a nice place to set up to work while my van was in...
Response from the owner Replied: Hi Mark, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Delray! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 15, 2021
Goes over and beyond in working with you to get your dream car. Showroom is nice. The team are knowledgeable in the car as well as helping with all your financial assistance such as trade-in and closing your current finance.
Response from the owner Replied: Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 14, 2021
They said to contact the dealer to see how to make my experience better after responding to my repair experience. They absolutely offered nothing to make my experience better . I guess I need to contact the dealer licensing bureau
Google Review
- April 14, 2021
I will start with the service advisors at this dealership are always very nice, but that is if you can even get in touch with them. We purchased our 2020 GLE eighteen months ago and have had nothing but problems with it. This car has spent wayyyyy to much time at MB Delray service. Each and every...
Response from the owner Replied: We take your feedback very seriously and thank you for bringing this to our attention, Jill. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Google Review
- April 13, 2021
Entered Mercedes Benz of Delray for first time. I had a dead battery... and my smart-key also needed a new battery. I was immediately taken care of by Service Manager, Stacey. The best word to describe her attentiveness and care received was, Fabulous! Stacey said it would take approximately Three...
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- April 12, 2021
Great experience with both the internet preowned manager and then with the onsite sale representative. No haggling, fair price and lowest fees I've seen. The internet manager double checked that the car was there onsite and found the keys for me before I drove up to see it.. Very happy with...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 12, 2021
Wow. If you ever want to drive your car again, be care not to use this dealer. Nobody answers the phones. Nobody calls you back. You will spend day after day wandering if you will ever drive your car again.It cant just be me. They have no customer service skills in place to meet the customers...
Response from the owner Replied: Hi Mitchell, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 12, 2021
I put about 25k miles per year in my car and I always service my MB cars at MB Delray. Reliable and knowledgeable, great service and always respond when needed. Easy to get in and out from I-95. Highly recommended.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 12, 2021
This is my second time at this location and both times have worked with Glen. He is extremely easy going and provides you with all the information upfront so there is no confusion. Highly recommend.
Response from the owner Replied: Hi Caesar, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 12, 2021
I had a Check Engine light issue with my 2013 250 SLK and came in to speak to Glen Castillo at Mercedes of Delray Beach. He was fair, honest, and efficient. I really did appreciate that he listened to my concerns and time constraints. He had kept his word and called me to give me an update as...
Response from the owner Replied: Hi Tony, we are pleased to hear you had such a positive experience with us, Tony Belasco! Drive safe, and we'll see you on the road.
Google Review
- April 12, 2021
We are covid19 compliant, so it took some time (like 21/2 weeks) to get an appointment to have my GLE350 serviced. I requested a pick up and loaner car. All was great once it happened.My SUV was picked up on Thursday in the AM and returned the following Tuesday in the PM... Time did not concern...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 11, 2021
Evon and his team always deliver high quality customer service. Thank you!
Response from the owner Replied: Hi Joann, thank you for your kind review; we are happy to pass along your comments to Evon here at Mercedes-Benz of Delray! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- April 11, 2021
My service advisor Stacey was great. She keep informed me and explained on what my car needed .
Dealer Replied: Nicole, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 10, 2021
Wow. If you ever want to drive your car again, be care not to use this dealer. Nobody answers the phones. Nobody calls you back. You will spend day after day wandering if you will ever drive your car again.It cant just be me. They have no customer service skills in place to meet the customers...
Response from the owner Replied: Hi Mitchell, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 10, 2021
This is my second time at this location and both times have worked with Glen. He is extremely easy going and provides you with all the information upfront so there is no confusion. Highly recommend.
Response from the owner Replied: Hi Caesar, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 10, 2021
Thanks to the Service Manager, Nate and Kevin for getting this done. Great job! Stereo works great, good as new. Vehicle was returned clean!!! Thanks guys!
Mercedes-Benz of Delray 2087 Replied: Victoria, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- April 08, 2021
I bought a 2021 GLS450 from Mercedes Benz of Fort Pierce last week. It was a great experience but is 70 miles away from my home. Mercedes-Benz of Delray is 2 miles from my house but each of the 3 times I went in there I could not get a single person to even acknowledge me. Sure they were busy, but...
Google Review
- April 07, 2021
NOT GOOD--YOU DID NOT HONOR MY SERVICE CONTRACT EVEN THO I TOLD YOU I COULD NOT COME TO FLORIDA TO BRING THE CAR BECAUSE WORK HAD A TRAVEL BAN U NTIL MARCH 15,2021-THE WAIT TO HAVE AFEW THING DONE WAS UNBE;IEVABLE!MY EXPERINCES IN BALTIMORE ARE MUCH BETTER/THE EXCUSE THAT YOU HAD 36 CARS IN THAR DAY...
Response from the owner Replied: Miriam, thank you so much for your high rating! We hope you have a great day!
Google Review
- April 07, 2021
I put about 25k miles per year in my car and I always service my MB cars at MB Delray. Reliable and knowledgeable, great service and always respond when needed. Easy to get in and out from I-95. Highly recommended.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 07, 2021
My experience at Mercedes Benz of Delray service center can only be ranked as first class. I was greeted at the door, and escorted to the waiting lounge, which was elegant and clean. I had called last minute because of a tire issue, and I had a very small window to have my car fixed and make it to...
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 06, 2021
I had a Check Engine light issue with my 2013 250 SLK and came in to speak to Glen Castillo at Mercedes of Delray Beach. He was fair, honest, and efficient. I really did appreciate that he listened to my concerns and time constraints. He had kept his word and called me to give me an update as...
Response from the owner Replied: Hi Tony, we are pleased to hear you had such a positive experience with us, Tony Belasco! Drive safe, and we'll see you on the road.
Google Review
- April 06, 2021
Great experience with both the internet preowned manager and then with the onsite sale representative. No haggling, fair price and lowest fees I've seen. The internet manager double checked that the car was there onsite and found the keys for me before I drove up to see it.. Very happy with...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 06, 2021
We are covid19 compliant, so it took some time (like 21/2 weeks) to get an appointment to have my GLE350 serviced. I requested a pick up and loaner car. All was great once it happened.My SUV was picked up on Thursday in the AM and returned the following Tuesday in the PM... Time did not concern...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 06, 2021
Very efficient service department. Service performed on time and budget.
Mercedes-Benz of Delray 2087 Replied: Hi Herbert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 06, 2021
Very Good service. The advisor is efficient and helpful.
Dealer Replied: Amr, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 05, 2021
Very helpful people; very efficient service. A joy to work with them
Response from the owner Replied: Carolyn, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- April 05, 2021
Generally very efficient. Handled quickly and on my way.
Response from the owner Replied: Hello Mark, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 05, 2021
Did an Alignment on front tires, was eating the edge of the tire.From the results of the machine doing it there was no need to do that...I wander.
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Delray. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 05, 2021
Had an appointment and requested a loaner car. Was promptly called by my service provider Glenn who maintained communication with me throughout the day with updates. Work was performed quickly and efficiently. Loaner car process was a breeze. Thanks to Glenn and Mercedes for a pleasant efficient...
Response from the owner Replied: Mary, thank you for your kind review; we are happy to pass along your comments to Glenn here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 05, 2021
I purchased my first Mercedes Benz ( GLC 300 year 2016)in July 2019 . I was very excited and liked the vehicle . There were some issues like they replaced the whole steering column . The piece on top of the windshield was faded and that piece was under warranty ( this is a certified vehicle with...
Response from the owner Replied: Hi Helina, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help. Take care.
Google Review
- April 05, 2021
Generally very efficient. Handled quickly and on my way.
Response from the owner Replied: Hello Mark, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 05, 2021
Did an Alignment on front tires, was eating the edge of the tire.From the results of the machine doing it there was no need to do that...I wander.
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Delray. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 05, 2021
I purchased my first Mercedes Benz ( GLC 300 year 2016)in July 2019 . I was very excited and liked the vehicle . There were some issues like they replaced the whole steering column . The piece on top of the windshield was faded and that piece was under warranty ( this is a certified vehicle with...
Response from the owner Replied: Hi Helina, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6095 to discuss what we can do to help. Take care.
Google Review
- April 05, 2021
Had an appointment and requested a loaner car. Was promptly called by my service provider Glenn who maintained communication with me throughout the day with updates. Work was performed quickly and efficiently. Loaner car process was a breeze. Thanks to Glenn and Mercedes for a pleasant efficient...
Response from the owner Replied: Mary, thank you for your kind review; we are happy to pass along your comments to Glenn here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- April 05, 2021
GREAT CUSTOMER SERVICE, VERY ATTENTIVE AND ALWAYS READY TO WORK WITH YOU
Dealer Replied: Barry, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- April 05, 2021
I have 2016 MB GLC 300 year 2016 . I bought it as a certified vehicle less than 2 years ago and have driven it less 7000 miles . It has needed whole steering wheel replacement within couple of months of me buying it . Then a piece on top of the windshield was replaced . While fixing that they...
Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Delray take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6095 to discuss what we can do to help.
Cars.com Review
- April 05, 2021
Evon Dawkins is a true professional. He figured out what the problem was pretty quickly.
Mercedes-Benz of Delray 2087 Replied: We appreciate you taking the time to leave us a response, Monica! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- April 04, 2021
Kelvin Martinez was very polite, professional and attentive. Unfortunately, the parts needed to repair my car have been unavailable for a month so far, and still nowhere in sight.....
Response from the owner Replied: Hi Kelvin, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 04, 2021
CMy serviceman Evon in the Delray Beach office is Super!!
Mercedes-Benz of Delray 2087 Replied: We appreciate you taking the time to leave us a response, Inez! Drive safe, and we'll see you on the road.
Google Review
- April 03, 2021
Great experience with both the internet preowned manager and then with the onsite sale representative. No haggling, fair price and lowest fees I've seen. The car was actually onsite and the internet manager double checked for me before I drove up to see it.. Very happy with purchase. Was in and out...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
very disappointing. "Express Service" for a simple oil change advertised as "an hour or less" took two hours even with an appointment. Then i asked for an estimate on a repair for the car and was told that it would cost $195 for the estimate (minimum of one hour time billing for a tech). Later...
Response from the owner Replied: Howard, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 03, 2021
The service department at this location is less than responsive. With our vehicle being held by service for well over a month and the assurance of its urgency, the only time we get an update is when we have to call and chase down someone. Very disappointing the lack of concern for the overall...
Response from the owner Replied: Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6095. We hope to hear from you. Take care!
Google Review
- April 03, 2021
On 3/11/2021 purchased a new AMG GLB 35, from Mercedes-Benz of Delray. At the closing, 2 major discrepancies from our written agreement were discussed without any agreement to resolve. After many calls to the sales manager, Joe, both are still not resolved. Unfortunately, will probably have to...
Google Review
- April 03, 2021
Fast and efficient, Nathan answered all my questions and concerns as it was my first time. Pretty cool dude thank you !!
Response from the owner Replied: Kevin, we are glad Nathan could help! If you have any further questions, please give us a call. We're always happy to assist!
Google Review
- April 03, 2021
Very nice place and very nice staff the cars are very good. If you want to get your next car that is very cool you should get a Mercedes-Benz! Hope you like the cars!
Response from the owner Replied: Hello Tobias, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. Until the next time we meet, take care!
Google Review
- April 03, 2021
Glen did a fantastic job handling my service. Covered everything in advance and checked back during the job to insure outstanding results. Thanks to Glen and the entire Delray team.
Response from the owner Replied: Hi Gary, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 03, 2021
Buying our new Mercedes could not have been easier. Benjamin Shatkun was professional and most helpful in making sure we bought the right automobile. We made the right decision to buy at Mercedes in Delray.
Response from the owner Replied: Susan, thank you for your kind review; we are happy to pass along your comments to Benjamin here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
First time brining in my GLC300 for service in Delray. A very good experience...received updates along the way, and when I did pick up vehicle, my service rep was at lunch, however, an associate quickly found my paperwork and keys and immediately brought my car to me for a quick exit.Would use...
Response from the owner Replied: Hi Paul, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2021
David Rhy is always professional, courteous and explains fully any service that needs to be accomplished . He keeps me updated if I am waiting for my car while its being serviced and then promptly notifies me when it is completed.? Its been years that I have been working with David and his focu for...
Response from the owner Replied: Jan, thank you for your kind review; we are happy to pass along your comments to David here at Mercedes-Benz of Delray! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 03, 2021
I was not provided a loaner car and had to use Lyft and have my wife drive me back to pick up the car. This is the first time this happened in almost 8 years of being a customer. Not happy. The agent misquoted the price of the service to me when I brought the car in for service and he then gave me a...
Response from the owner Replied: Hi Harold, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Delray take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon. Take care!
Google Review
- April 03, 2021
I'd give this dealership 10 stars if I could due to the excellent service provided by Glen Castillo. Truly a pleasure to deal with.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
Last week I had my new car serviced by Delray Beach Mercedes and couldn't be happier ,they did a great job. I'm so glad I bought my car there because the service is stellar. Charlie my salesman, is totally on top of everything and Madison the manager is all about great customer service. Thank you...
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2021
My experience was very positive with this first service. Kevin Suarez was terrific in handling the details.
Response from the owner Replied: Hi Len, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Delray! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
Very professional and positive experience. Very pleased with the entire process in selling my car and purchasing a new vehicle.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Michael! Drive safe, and we'll see you on the road.
Google Review
- April 03, 2021
Emergency fix for my car taking a nail in my tire. Unscheduled, but took me in without delay and resolved our issue. Always great, focused customer service with Mercedes of Linton Ave, Boca.
Response from the owner Replied: Gregg, thank you for your positive review. We're happy to have been of service to you. If you ever need more help, our team is available to talk -- safe travels!
Google Review
- April 03, 2021
Nathan, my service manager is knowledgeable, courteous, and an absolute pleasure to deal with. He is definitely an asset to Mercedes-Benz of Delray.
Response from the owner Replied: Hi Eileen, thank you for your kind review; we are happy to pass along your comments to Nathan here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
The tech (Stacy) promised to call me when my car was ready, and didn't. I needed called and left two messages, and got no returned call. I called the general number and asked the operator to help me find someone in service. She tried once and could not find anyone. I asked her again and she could...
Response from the owner Replied: Hi Rick, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd like, please contact our General Manager at (561) 291-6095. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 03, 2021
We always have a great service experience and our advisor, Evon Dawkins is top notch. Hes always helpful and his professionalism is excellent.
Response from the owner Replied: Telly, thank you for your kind review; we are happy to pass along your comments to Evon here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
Since 2015, Delray Mercedes has been my go toDealer for factory maintenance and service. Their convenient location is a major plus too as right off 95 and Linton Blvd. I would personally like to give Kevin Suarez, my service manager since day 1 a big shout out for his exceptional and professional...
Response from the owner Replied: Betsy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Delray. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 03, 2021
The team is very professional. I truly enjoyed dealing with Evon. He tries to follow up with you to see if you are satisfied with the work. The team that my car went to made sure to communicate to the writer all that needs to be done with the car. An area of improvement would be if the company has...
Response from the owner Replied: Dwight, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Delray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021