Google+ Review
- January 16, 2019
Excellent staff , Sprinter Manager Ron was great , 100% recommended!!!
Google+ Review
- January 15, 2019
Left by Helen M.
Google+ Review
- January 15, 2019
Poor staff. They had my car on a recalled item and treated it that way. The issues started when I called in to setup the appointment. I asked if they had my part in and was told no but they could get it there in 2 days over the weekend if I wanted to drop my car off it would be done by next Tuesday....
Google+ Review
- January 13, 2019
This is my 2nd flawless purchase with Tim Lowery He is sensitive and considerate of my crazy busy schedule, and high-maintenance personality He makes sure everything is handled before I even arrive to the dealership Totally 5-stars!
Google+ Review
- January 11, 2019
Dylan is the man, always taking care of us.
Response from the owner Replied: This is, without a doubt, the type of rating we strive for. Thank you for your business! Its a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- January 11, 2019
Excellent service with friendly personnel.
Google+ Review
- January 11, 2019
Dustin Rogers as usual excellent work. Outstanding dealership
Google+ Review
- January 10, 2019
Google+ Review
- January 09, 2019
Left by Jim D.
Justin was both professional and friendly. Although you folks were unable to locate the trouble i appreciated your efforts.
Google+ Review
- January 09, 2019
Natalie Torres and the service department at Fields Mercedes Benz of Lakeland were very accommodating, friendly, timely and professional during my visit to get my tire replaced. I didn't need a loaner, so Natalie kept me informed at every juncture and insured my time spent in the waiting area was...
Google+ Review
- January 08, 2019
Great customer service. I did not schedule an appointment time for service. I had gone out of town for a couple of days and the car indicated, "services had not been done in 11 days."I met with Justin, service coodinator, where I explained to him my situation and he was more than willing to...
Response from the owner Replied: I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next visit to Fields Motorcars. Fields Matters Because You Matter. Kind Regards, Gary Gordon, General Manager
Google+ Review
- January 08, 2019
Left by David H.
Google+ Review
- January 08, 2019
Left by Frank M.
Google+ Review
- January 05, 2019
Left by Charles A.
Google+ Review
- January 05, 2019
Left by Bonny O.
Car repair big bill
Google+ Review
- January 04, 2019
Left by Aaron M.
Google+ Review
- January 02, 2019
Left by Jon C.
I stopped by Fields Motorcars to test drive a vehicle on my way to another dealership. I never made the second appointment. Sales is about people and Eddie knows this. From sales to service, my experience at Fields Motorcars has exceeded my expectations.
Google+ Review
- December 31, 2018
Google+ Review
- December 29, 2018
Google+ Review
- December 27, 2018
Extremely professional and great prompt service!
Google+ Review
- December 21, 2018
Left by Josephine H.
My experience was mixed in that I took my car to the service dept on three occasions without repairs, as the head mechanic did not think the problem was a serious issue. He drove the car twice times and thought that the issue was related to brakes. On the fourth visit, they kept the car and...
Google+ Review
- December 20, 2018
Left by Kenneth M.
I brought my car in for it's first service.Appointment was on time and I had the opportunity to talk with Joe, the tech who did the service about future care of the car. He gave me good advice on improving lifetime on the tires.Very comfortable wait in a nice customer lounge.Ken Mills
Response from the owner Replied: Thank you for your great review! We highly value your business and look forward to assisting you at your next Service interval. If you have any questions in the meantime, please let me know at (863) 688-8111 or ggordon@fieldsauto.com. Best regards, Gary Gordon, General Manager.
Yelp Review
- December 20, 2018
I recently had the pleasure of buying a new Mercedes from Fields Auto, and trading in my used car.I dealt with Christian Paul and Blaine Reed (check spelling). Both operated professionally. They followed up in a matter that met my expectations and were very thorough in explaining to me all of the...
Google+ Review
- December 20, 2018
Left by Edwin B.
Justin in the service department always does a great job.
Google+ Review
- December 19, 2018
We rely on Fields to maintain our Sprinter tour van. We could not recommend them any more highly as they always work with our schedule, get to the bottom of any issues quickly and make sure we have the loaner we need, when necessary, to service our shows. We are in the process of purchasing our 8th...
Google+ Review
- December 18, 2018
Left by Jeff S.
Google+ Review
- December 18, 2018
Left by Frank H.
Dylan was great!
Google+ Review
- December 16, 2018
I have a Mercedes-Benz dealership 15 minutes from my house but prefer to deal with the Fields Motorcars Dealership in Lakeland. I have purchased 4 vehicles from them and continue to have all of my service/repairs performed at this dealership.
Google+ Review
- December 14, 2018
Left by Emzell B.
I had no appointment and my service rep Dustin worked me in and got my problem with my car addressed in record time. Just another example where my Lakeland Fields Mercedes dealership continues to exceed my expectationsEmzell Blanton
Google+ Review
- December 14, 2018
Outstanding customer service and support!!!
Google+ Review
- December 14, 2018
Great customer service. I did not scheduled an appointment time for service. I had gone out of town for a couple of days and the car indicated, "services had not been done in 11 days."I met with Justin, service coodinator, where I explained to him my situation and he was more than willing to...
Response from the owner Replied: I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next visit to Fields Motorcars. Fields Matters Because You Matter. Kind Regards, Gary Gordon, General Manager
Google+ Review
- December 11, 2018
We just had a wonderful experience with Fields Motorcars. They were professional, honest, and great to work with. It was the best car buying experience I've ever had. Ask for Don!
Google+ Review
- December 11, 2018
Google+ Review
- December 11, 2018
Left by Deanna R.
Google+ Review
- December 10, 2018
We purchased the E350 and were happy with service and personal care that we were given. A special thanks goes to Don Josey for making sure that the process ran smoothly. I highly recommend Fields Motorcars to anyone interested in quality car buying services!
Google+ Review
- December 07, 2018
Great group of service staff and the sales staff is very courteous.
Google+ Review
- December 07, 2018
Left by Sylvia T.
I had a tire to go down while driving to Plant City from Cocoa Beach. I called this dealership and they gave me direction on how to get there and when I arrived they immediately started to take care of my problem.Great Guys! They got me a rental car so I could get to my destination while they put on...
Google+ Review
- December 06, 2018
Left by L E.
Google+ Review
- December 05, 2018
Left by Gilda S.
Justin Callahan is a wonderful service managerHe is professional in every wayVery helpful and honest,with his suggestions and adviseEvery aspect of my cars servicing was handled perfectlyCould not have been better!
Response from the owner Replied: Our Team Members are very passionate about cars and about the work they perform on them. Im so pleased that this was reflected in your recent experience with our Service Team. It is always our goal to ensure our customers receive only the highest quality of service. We look forward to serving your automotive needs in the future. Best regards, Gary Gordon, General Manager.
Google+ Review
- December 02, 2018
I purchased a CPO (certified pre-owned) vehicle from Fields Motorcars Lakeland that had a slashed armrest. I bever noticed it when inspecting the car before purchasing. It only took one visit back to the dealership to show them this minor flaw and they scheduled an appointment for me to bring the...
Google+ Review
- December 01, 2018
It was a wonderful experience and they have great Starbucks coffee, ice cream, and doughnuts while you wait and they take care of you pretty quick.
Google+ Review
- December 01, 2018
Left by Jose C.
Cars.com Review
- November 29, 2018
Excellent service as always. Thanks Natalie for keeping me updated regarding my vehicle repair. Your professionalism is greatly appreciated. My repairs were completed in a timely manner.
Google+ Review
- November 29, 2018
Always very professional staff and great service! Justin was awesome! He gave me a loaner after being denied when I scheduled my service! I really appreciated him going the extra mile for me!
Response from the owner Replied: Our Team looks forward to welcoming your forthcoming return. We are dedicated to ensuring you receive the finest in customer service superiority. In appreciation, Gary Gordon, General Manager.
Google+ Review
- November 28, 2018
Not the most helpful bunch. But they had the parts I needed. Not all where in but the ones I needed where. And I actually had go back a second time cause they gave me the wrong parts first time.
Cars.com Review
- November 28, 2018
I drove 2 hrs after first speaking with Ron manager regarding purchase of used sprinter van...when I arrived I was told they didn't have it...it was taken to Sanford to be sold to someone else, then stated they are sorry for miscommunication
Google+ Review
- November 27, 2018
Google+ Review
- November 24, 2018
Google+ Review
- November 24, 2018
Could be more helpful. Lacking
Google+ Review
- November 23, 2018
Google+ Review
- November 23, 2018
Google+ Review
- November 22, 2018
Left by Todd W.
Google+ Review
- November 17, 2018
Google+ Review
- November 17, 2018
Very clean Best place to come buy a Mercedes or BMW
Response from the owner Replied: Thank you for an incredible rating! We sincerely appreciate your business and look forward to serving you in the future. Many thanks, Gary Gordon, General Manager.
Google+ Review
- November 16, 2018
Google+ Review
- November 15, 2018
Natalie was very kind and professional. Service completed on time.
Google+ Review
- November 15, 2018
Left by Farida D.
Dylan is my Service Advisor at Fields Motorcars in Lakeland and he is Awesome. Fields Motorcars of Lakeland truly lives up to the Mercedes Exceptional Customer Service concept. The Staff/ Team members are extremely professional and they go above and beyond to make sure that you are 100% satisfied....
Response from the owner Replied: We are grateful to you for your favorable statements! I am glad to learn that you took pleasure in your recent visit to Fields Motorcars! If there is anything we may do to serve your automotive needs in the future, please take a moment to reach out to me straight away. It is our pleasure to attend to your automotive needs. Best Regards, Gary Gordon, General Manager.
Google+ Review
- November 15, 2018
The staff on the Mercedes side is genuine and courteous. On the BMW side, they are totally unprofessional, i was in the show room on 11/13/18 @4 pm for more than thirty minutes and no one greeted my son and I. They simple look at us and kept on walking. We we were shopping for a 5 series.
Yelp Review
- November 14, 2018
We have dealt with several different dealerships and this is by far the best experience we have had. We traveled more than 200 miles to take a look at a vehicle we saw online and several days later we are still talking about our experience. Tim Lowry and Margarite were exceptional. Mr. Lowry went...
Google+ Review
- November 14, 2018
Left by Jennifer D.
This dealership is always great to deal with. The service department is the best and the reason I continue to purchase my vehicles from this location. A special "thank you" to Eddie for finding the perfect car for me.
Google+ Review
- November 10, 2018
Google+ Review
- November 09, 2018
Google+ Review
- November 08, 2018
Left by James C.
Google+ Review
- November 07, 2018
Left by Farida D.
Dylan is my Service Advisor at Fields Motorcars in Lakeland and he is is Awesome. Fields Motorcars of Lakeland truly lives up to the Mercedes Exceptional Customer Service concept. The Staff/ Team members are extremely professional and they go above and beyond to make sure that you are 100%...
Response from the owner Replied: We are grateful to you for your favorable statements! I am glad to learn that you took pleasure in your recent visit to Fields Motorcars! If there is anything we may do to serve your automotive needs in the future, please take a moment to reach out to me straight away. It is our pleasure to attend to your automotive needs. Best Regards, Gary Gordon, General Manager.
Google+ Review
- November 06, 2018
Excellence service in a timely manner
Google+ Review
- November 06, 2018
Great customer service
Google+ Review
- November 02, 2018
Left by Maurice S.
Google+ Review
- November 02, 2018
Google+ Review
- November 02, 2018
Quick, efficient, courteous.
Response from the owner Replied: An incredible experience thats what we strive for, thank you! If we may improve on future experiences in any way, please let me know. Sincerely, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- November 02, 2018
Left by Marc F.
I have been to lots of others MBenz dealers - but this one is the best. On my 10th MBenz. Service director - even the guys who delivered my car - were all the best I have ever dealt with. I am a customer for life of Fields.
Google+ Review
- November 02, 2018
Always feel like a valued customer when I stop by!
Response from the owner Replied: Thank you for giving us high marks! Its genuinely a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- October 31, 2018
Great customer service
Google+ Review
- October 30, 2018
Left by Sherryann J.
My experience at Fields Motorcars is always amazing! Ive purchased 3 cars there and referred two of my friends! Dylan was a great sales person, and is currently an efficient service agent. I am always pleased with the level of professionalism and attention to detail that he provides. Great Job!
Google+ Review
- October 28, 2018
Google+ Review
- October 27, 2018
Left by Fred S.
Google+ Review
- October 27, 2018
Went to see the GLE 350 and Tim was awesome. Thank you for the warm welcome.
Google+ Review
- October 26, 2018
Left by Anke L.
Google+ Review
- October 26, 2018
Thanks Justin for taking care of me right away, I called you needing tires and I just showed up without an appointment and you got me in and got me out quickly, thank you!
Response from the owner Replied: Thanks for choosing Fields Motorcars! Were overjoyed to provide you with only the best in customer service superiority moving forward. With sincere thanks, Gary Gordon, General Manager.
Google+ Review
- October 26, 2018
My service advisor Dustin sent for my car 1.45 hours away, brought me a loaner, serviced my car, and got it back to me in a few days without me ever having to step foot into the dealership. Not only did they bring me my car, they filled my tank, I had their SunPass to use in the loaner and they...
Google+ Review
- October 26, 2018
Left by Javier F.
Servicing my vehicle in Lakeland living in Tampa is well worth it! The team is amazing. A+ service
Yelp Review
- October 26, 2018
I'm so disappointed with the service at your establishment. Your technicians are not knowledgeable and their skill set is subpar. A few weeks ago I brought my vehicle in to change the lights and an oil flush. Not only did they not top off all my guilds, but they didn't reset my alerts. Once I...
Google+ Review
- October 24, 2018
Google+ Review
- October 21, 2018
Google+ Review
- October 21, 2018
Natalie did a great job and straightened out the warranty issue due to incorrect mileage reading at my last visit..
Google+ Review
- October 20, 2018
Left by Josephine H.
Google+ Review
- October 20, 2018
Left by Pablo I.
Google+ Review
- October 16, 2018
Natalie was very helpful on service department I have to come back to finish the repairs but they did what they could Thank you
Google+ Review
- October 16, 2018
Left by Roland F.
A first glass operation. Everyone from sales to service all personnel goals is to give u first class service The customer comes first
Google+ Review
- October 12, 2018
Google+ Review
- October 12, 2018
Had a issue with my vehicle while on a trip. They squeezed me in and I got back on the road within 3 hours.
Google+ Review
- October 10, 2018
Left by Martin W.
Google+ Review
- October 07, 2018
Left by Mark S.
Fields Motorcars of Lakeland has been the perfect experience for me!I would never think of purchasing another vehicle anywhere else!!!!They have the perfect staff!!Thank YouMark and Rebecca Spurlock
Response from the owner Replied: Thank you for your first-rate score of our Dealership! Its a joy to serve your automotive needs and we look forward to your next visit. Warm regards, Gary Gordon, General Manager.
Google+ Review
- October 05, 2018
Left by Shahram T.
Google+ Review
- October 05, 2018
Google+ Review
- October 03, 2018
Left by Earl F.
Google+ Review
- October 02, 2018
Left by Tracey M.
Google+ Review
- October 02, 2018
Google+ Review
- October 02, 2018
Left by Lynda W.
Google+ Review
- October 02, 2018
Google+ Review
- October 02, 2018
Very frustrating. Pass on this dealer and service department.New to this area and chose this dealership to service my Metris as it appeared to have good reviews and wasn't too much farther away than the dealer in Orlando. Definitely a mistake. An appointment was made for service, however when I...
Google+ Review
- October 01, 2018
Left by Evo M.
Excellent customer service
Google+ Review
- September 25, 2018
Google+ Review
- September 25, 2018
Left by Vanessa F.
Google+ Review
- September 24, 2018
Left by George W.
I had a great experience at fields motorcars Dylan did a fantastic job and I AM completely satisfied with the service that he had performed.
Google+ Review
- September 22, 2018
Google+ Review
- September 22, 2018
Left by Scott M.
Google+ Review
- September 21, 2018
Left by Alexander M.
Google+ Review
- September 20, 2018
Do yourself a huge favor and pass this stealership on your way to MB of Tampa. Thee end.
Response from the owner Replied: Thank you for your feedback, we are terribly sorry that your experience with our dealership was not to your satisfaction. Unfortunately, we cannot determine if the experience was with our sales or service department. If it is a sales related concern, please reach out to Christian Paul, General Sales Manager at christian.paul@fieldsauto.com. If it is a service related concern, please reach out to Rick Greene, Service Manager at rick.greene@fieldsauto.com. Thank you very much, have a great day!
Google+ Review
- September 18, 2018
Google+ Review
- September 18, 2018
Me encanta el personal de Fields Motorcars, Mercedes Benz en Lakeland. Todos te hacen sentir como en familia. Su deseo por ayudarte es genuino y la calidad insuperable y lo digo por experiencia propia. Natalie Torres, ella es excellente!Muchas Gracias y n, no los cambio.Y. Iglesias
Google+ Review
- September 18, 2018
Left by Carrie C.
Google+ Review
- September 15, 2018
Google+ Review
- September 14, 2018
Great service and Justin is very helpful
Google+ Review
- September 12, 2018
Google+ Review
- September 11, 2018
Google+ Review
- September 09, 2018
99% of the time I have a perfect experience. I think the days that I havent isnt the fault of the individual or the dealership. I think it is circumstantial and if there is ever an issue it is always remedied. I will continue to be a loyal customer because of the dedication to customer satisfaction...
Response from the owner Replied: We truly appreciate your business and we welcome you to the Fields family. If there is anything that we can do to assist you in the future, please do not hesitate to contact me. Best Regards, Gary Gordon, General Manager.
Google+ Review
- September 07, 2018
Left by Michael W.
Great service great atmosphere
Response from the owner Replied: Thank you for your rating, Mr. Whitman, we appreciate your business. Please let us know if there is anything else we may do to elevate your ownership in the future. Warm Regards, Gary Gordon, General Manager.
Google+ Review
- September 06, 2018
Left by Sabrina M.
The service was awesome. The employees were very nice and friendly. I would recommend this location to anyone. Thanks a million.
Google+ Review
- September 06, 2018
I strongly recommend Fields Motorcars to anyone who has a Mercedes vehicle or is considering purchasing one. I own a Mercedes S-550 Coupe and my tire blew out on I-4. I was stressed out and was waiting on a tow truck(which took hours) when I called the service department at Fields Motorcars to see...
Google+ Review
- August 31, 2018
Once again, Dylan and the wonderful people at Fields Motorcars Lakeland, have gone far above in satisfying me. I brought my car in for a cosmetic repair, just wanting to find out information, and they took care of me, on the spot. The quality of the work is amazing, I can find no indication of the...
Google+ Review
- August 30, 2018
Left by Ronaldo M.
Google+ Review
- August 26, 2018
Great customer service. Clean facilities and very customer service oriented.
Google+ Review
- August 25, 2018
Response from the owner Replied: Thank you for your feedback. I am terribly sorry that we did not provide a FIVE STAR experience. Please reach out to me via rick.greene@fieldsauto.com or 863-688-8111 to further discuss. Thank you! Rick Greene, Service Manager Fields Motorcars.
Google+ Review
- August 25, 2018
Professional, respectful service professionals.
Google+ Review
- August 24, 2018
So far, so good. I haven't owned my Mercedes S Class very long but the few times I've been to Fields MBZ have been exceptional. The staff greets you warmly at the door with a smile. There is a cafe styled waiting area filled with various snacks and beverages. As I said, I'm a new client so I can't...
Google+ Review
- August 24, 2018
Absolutely amazing customer service by Rick Greene! Extremely professional, and always goes ABOVE & BEYOND for me. I always feel like Im in the right hands. Thank you for your help!
Google+ Review
- August 23, 2018
Left by Rachel O.
Google+ Review
- August 23, 2018
Left by Lisa V.
Google+ Review
- August 22, 2018
Left by Jorge A.
Google+ Review
- August 22, 2018
Left by Sarah M.
My first time owning a Mercedes and I love the people and my car. They have been wonderful and so helpful, thank you so much.
Google+ Review
- August 20, 2018
Google+ Review
- August 17, 2018
Left by Michelle J.
Natalie was wonderful! She communicated clearly and kept me up to date on the status of my vehicle. I love being a Fields Matters member for 14 years with the complimentary loaner and discount on service and parts. I will continue to purchase vehicles with Fields and have them serviced here.
Response from the owner Replied: Well make sure to consistently provide you with a 5-Star experience in the future. Thank you! We highly value your patronage and thank you for your business. All the best, Gary Gordon, General Manager.
Google+ Review
- August 14, 2018
Best place to purchase a car. We did. Sales personnel is very professional and very well informed.
Google+ Review
- August 11, 2018
Professional, respectful service professionals.
Google+ Review
- August 10, 2018
Super staff
Google+ Review
- August 09, 2018
Google+ Review
- August 08, 2018
Left by Wayne F.
Google+ Review
- August 08, 2018
Left by Alan C.
As usual, very prompt and courteous.
Google+ Review
- August 05, 2018
Response from the owner Replied: Thank you for an incredible rating! We sincerely appreciate your business and look forward to serving you in the future. Many thanks, Gary Gordon, General Manager.
Google+ Review
- August 03, 2018
Left by Nuris C.
Response from the owner Replied: We appreciate your business and look forward to serving your automotive needs down the road. Kind regards, Gary Gordon, General Manager.
Google+ Review
- August 02, 2018
Response from the owner Replied: Thank you for giving us high marks! Its genuinely a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- August 01, 2018
I visited a month ago interested in the relatively new (to the USA) Metris line. Nice showroom, nice people. The thing was, I asked multiple times to see the inside of a passenger version, and they never got a key. Im guessing I didnt meet their standard of someone serious about buying a vehicle,...
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (863) 688-8111, or at ggordon@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- July 31, 2018
Response from the owner Replied: Thank you, sincerely. We are devoted to making sure you unfailingly enjoy a 5-Star experience on every visit. Many thanks and take care, Gary Gordon, General Manager.
Google+ Review
- July 31, 2018
Left by Kelly B.
Always very professional staff and great service!
Response from the owner Replied: Our Team looks forward to welcoming your forthcoming return. We are dedicated to ensuring you receive the finest in customer service superiority. In appreciation, Gary Gordon, General Manager.
Google+ Review
- July 31, 2018
Response from the owner Replied: A 5-Star rating and providing exceptional customer service are our goals. Thank you for both your assessment and your business. Kind regards, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- July 30, 2018
Left by Richard S.
Excellent, efficient and courteous serves from Justin Callahan and the service staff. First class.
Response from the owner Replied: This is, without a doubt, the type of rating we strive for. Thank you for your business! Its a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- July 27, 2018
Response from the owner Replied: We are pleased to be your automotive choice, thank you! Im appreciative that we could deliver and exceptional experience for you its truly our goal. Fond regards, Gary Gordon, General Manager.
Google+ Review
- July 27, 2018
Response from the owner Replied: Your business and rating are intensely valued, thank you. Our Staff looks forward to the opportunity to serve your automotive needs in the future. Best regards, Gary Gordon, General Manager.
Google+ Review
- July 25, 2018
5 star, the service was excellent and Justin also very helpful..
Response from the owner Replied: In all honesty, its a delight to serve your automotive needs. We appreciate your business and your loyalty. Kind regards, Gary Gordon, General Manager.
Google+ Review
- July 25, 2018
Left by Peter H.
I have had all my car issues addressed promptly at Fields. Additionally the pick up and delivery of my car has always been a pretty smooth process and convenient for me.
Response from the owner Replied: Im elated that our Team furnished you with a great experience. Thank you for the excellent grade! Were dedicated to providing you with only the best experience in the future. Thanks for choosing Fields Motorcars. Respectfully, Gary Gordon, General Manager.
Google+ Review
- July 25, 2018
Response from the owner Replied: Its so wonderful to learn our Team provided you with a satisfactory experience, thank you for your rating and your business. Best regards, Gary Gordon, General Manager.
Google+ Review
- July 25, 2018
Google+ Review
- July 25, 2018
Great service...the first time I took my car here and let me tell you...I definitely will be using their services in the future. Dylan, my service advisor was great from beginning to end. I would definitely recommend Fields Motorcars to anyone. Thank you!
Response from the owner Replied: Thank you for your patronage! Well be sure to share your rating with our Staff. Fields Matters Because You Matter. With appreciation, Gary Gordon, General Manager.
Google+ Review
- July 25, 2018
Fields Motorcars service Team,Service at a higher level. They are Great.
Response from the owner Replied: Im delighted our Team accomplished a 5-Star experience for you, thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- July 24, 2018
Natalie was wonderful! She communicated clearly and kept me up to date on the status of my vehicle. I love being a Fields Matters member for 14 years with the complimentary loaner and discount on service and parts. I will continue to purchase vehicles with Fields and have them serviced here.
Response from the owner Replied: Well make sure to consistently provide you with a 5-Star experience in the future. Thank you! We highly value your patronage and thank you for your business. All the best, Gary Gordon, General Manager.
Google+ Review
- July 22, 2018
Left by Tom A.
Response from the owner Replied: Thank you so much. Please feel free to reach out to me directly if there is anything we may do to ameliorate your future appointments here at Fields Motorcars. Warm regards, Gary Gordon, General Manager.
Google+ Review
- July 21, 2018
Left by Kenneth M.
I was hearing a thumping noise from the right front suspension on my new Mercedes GLC 300. The service team at Fields Motorcars loaned me another Mercedes while they worked with the factory in Germany to isolate the problem. The problem was resolved with the proper torquing of certain bolts on a...
Response from the owner Replied: Thank you for your great review! We highly value your business and look forward to assisting you at your next Service interval. If you have any questions in the meantime, please let me know at (863) 688-8111 or ggordon@fieldsauto.com. Best regards, Gary Gordon, General Manager.
Google+ Review
- July 20, 2018
Response from the owner Replied: An incredible experience thats what we strive for, thank you! If we may improve on future experiences in any way, please let me know. Sincerely, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- July 17, 2018
Left by Glenn G.
Easy to make appointment. Prompt service. Polite and helpful personnel. Lower cost would have rated 5 star.
Response from the owner Replied: Our goal on every visit is to provide a 5-Star experience. Im pleased our Team made this happen for you. Thanks for your patronage. With sincere appreciation, Gary Gordon, General Manager.
Yelp Review
- July 16, 2018
I was in Fields Motorcars Lakeland for a new battery replacement on my E350 convertible on 06/22/2018. After replaced new battery on my car,the service adviser gave me an invoice of $296.27,and I paid that amount and left . While driving out of their parking lot, my son figure out that it was a...
Google+ Review
- July 16, 2018
Left by Misael H.
As usual, customer service was EXCELLENT, thanks to your best Client Advisor, Mrs. Natalie Torres
Response from the owner Replied: We are totally thankful for your patronage and your 5-Star assessment of our business! Im elated that you had a magnificent Service experience here. Fields Matters Because You Matter. With appreciation, Gary Gordon, General Manager.
Google+ Review
- July 15, 2018
Fields Motorcars service Team,Service at a higher level. They are Great.
Response from the owner Replied: Im delighted our Team accomplished a 5-Star experience for you, thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- July 14, 2018
Clean, Cool, Courteous
Response from the owner Replied: We truly appreciate your patronage and thank you for your great rating! Its our pleasure to serve you. Sincerely, Gary Gordon, General Manager.
Google+ Review
- July 12, 2018
Great experience! In and out very quickly.
Response from the owner Replied: This is great, thank you! Were thankful to have provided you with an amazing experience and genuinely value your patronage. All the best, Gary Gordon, General Manager.
Google+ Review
- July 09, 2018
Mike from service is amazing
Response from the owner Replied: Its wonderful to learn our Team furnished you with a 5-Star experience, this is our goal! Thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- July 06, 2018
Very courteous
Response from the owner Replied: Thanks! Its a delight to serve you and were grateful for the opportunity to serve you down the road. Many thanks, Gary Gordon, General Manager.
Google+ Review
- July 05, 2018
Left by Candace D.
Top notch, friendly and professional service was provided to us on a recall with our MB Sprinter Chassis Motorhome. Highly recommend this dealership.
Response from the owner Replied: It brings our entire Team delight to attend to your automotive needs. We look forward to the prospect of serving you in the future. Warm regards, Gary Gordon, General Manager.
Yelp Review
- July 02, 2018
This manager worked diligently to advise me on why I needed the part despite the fact the computer reading showed differently. With the constant back and forth, I gave in and told them to replace the part. It as too much of a battle I felt I couldn't win. After all of the haggling, car is returned...
Google+ Review
- June 29, 2018
Recently serviced our vehicle with Fields Motorcars Mercedes Lakeland I am very pleased with the service. Justin Callahan is our service advisor and his professionalism goes above and beyond expectations. Thank you again to the service team of professionals and of course the Technicians who perform...
Response from the owner Replied: Thank you for your kind words and your business, Dr. S.K. Its our pleasure to serve your automotive needs. Thank you for your business! Im delighted we could provide you with an exemplary experience. If there is any way we may elevate your ownership further, please let me know. Best Regards, Gary Gordon, General Manager, Fields Motorcars.
Yelp Review
- June 29, 2018
Comment from Fields A. of Fields Motorcars Business Manager 6/28/2018 I'm very sorry for your terrible experience at our Dealership. Even though it was some time ago, I want to apologize for the inconvenience. We appreciate your feedback and since your review, we've made multiple changes to our...
Google+ Review
- June 25, 2018
I'm very satisfied with the service and the professionalism of service rep Natalie Torres who was very courteous.
Response from the owner Replied: Its a pleasure to serve your automotive needs. We are grateful for your wonderful rating and your patronage! With appreciation, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- June 25, 2018
Wonderful service. We felt confident in what they told us.
Response from the owner Replied: This is great, thank you! Were thankful to have provided you with an amazing experience and genuinely value your patronage. All the best, Gary Gordon, General Manager.
Google+ Review
- June 24, 2018
Left by David D.
I brought my C300 in because of problem messages on the dash. Natalie brought me back into the shop and showed me the problem was a cut speed sensor cable to the front tire. My car had been towed 3 days earlier and had created the problem. The part was ordered and the repair completed. Natalie was a...
Response from the owner Replied: Your feedback is very important to us and this is marvelous news, thank you. We strive to provide all of our customers with an incredible experience. We are truly grateful for your patronage. Fields Matters Because You Matter. Respectfully, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- June 24, 2018
Left by Tammy H.
always top notch at the service dept, I had a problem that needed immediate attention and they serviced the car promptly
Response from the owner Replied: Thank you for taking the time to review your experience with us. We will let our team know that you were pleased your experience. We are always delighted to serve your automotive needs. Best Regards, Gary Gordon, General Manager, Fields Motorcars.
Google+ Review
- June 22, 2018
Response from the owner Replied: Thank you for giving us high marks! Its genuinely a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- June 20, 2018
After the first 20k service, my veichle was left with the tire pressure warning message on, emailed dealership, got no respond. After 30k service, my veichle was AGAIN left with the tire pressure warning message on, and also this time, the coolant container cap was not even screwed back on, causing...
Response from the owner Replied: I apologize for any inconvenience. I am pleased to ruminate on this situation for you and I would like to know more about what happened, so that I can provide an amicable solution. Please reach out to me at your earliest convenience at (863) 688-8111 or ggordon@fieldsauto.com. Thank you and I look forward to the opportunity to better serve you. Kind regards, Gary Gordon, General Manager.
Google+ Review
- June 19, 2018
Response from the owner Replied: Your business and rating are intensely valued, thank you. Our Staff looks forward to the opportunity to serve your automotive needs in the future. Best regards, Gary Gordon, General Manager.
Google+ Review
- June 18, 2018
Left by Jim E.
Response from the owner Replied: Thank you, sincerely. We are devoted to making sure you unfailingly enjoy a 5-Star experience on every visit. Many thanks and take care, Gary Gordon, General Manager.
Google+ Review
- June 16, 2018
Excellent service!!
Response from the owner Replied: This is, without a doubt, the type of rating we strive for. Thank you for your business! Its a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- June 16, 2018
Left by Aimore D.
Charge to much for the service.
Response from the owner Replied: Thank you for proving us with an excellent grade! We look forward to dependably delivering and incredible experience on your future visits. Fond regards, Gary Gordon, General Manager.
Google+ Review
- June 15, 2018
Left by Steven L.
Response from the owner Replied: In all honesty, its a delight to serve your automotive needs. We appreciate your business and your loyalty. Kind regards, Gary Gordon, General Manager.
Google+ Review
- June 07, 2018
Left by Benjamin K.
P.J was very helpful with getting the sales transaction done nice and easy. The staff was very friendly and accommodating. The dealership seemed very clean and comfortable! Thanks for a smooth experience!
Response from the owner Replied: We are happy you had such a great experience here at Fields Motorcars! Our Team strives to provide all our customers, in every department, the type of experience you received. Best Regards, Gary Gordon.
Yelp Review
- June 07, 2018
I had the pleasure of purchasing a new car from Fields Motorcars.Everyone was extremely accommodating, helpful, patient and available.I can honestly say I have been buying cars for a long time and never had the quality care that Fields gives.
Google+ Review
- June 06, 2018
Left by Karyn S.
Service DepartmentI want to let you know Natalie Torres was an absolute Gem! She kept me informed throughout my wait. I had called and made the appointment with Natalie for B service on my 2014 GLK 350She let me know, as my vehicle progressed through service, my rear tires were worn and tread...
Response from the owner Replied: That's the experience we strive for every day at Fields Motorcars and at every Fields Auto Group dealership! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon.
Google+ Review
- June 06, 2018
I am convinced that all I have heard about the legendary Fields service is true. From the first contact with my sales representative Lamar, to Mike Sherry who is teaching us the extensive safety and technical functionality of our GLS 450, We couldn't be more pleased with our experience. We look...
Response from the owner Replied: Well be sure to let our Team know how pleased you were with your experience here at Fields Motorcars, thank you! It is always a great pleasure to serve your automotive needs. We look forward to the opportunity to better serve you in the future. Kind thanks, Gary Gordon, General Manager.
Google+ Review
- June 06, 2018
Left by Francis B.
From the minute we got out of our truck we were treated with respect. Eddie asked questions about what we were looking for and offered suggestions to us. The test drive went great. Just when things were going good we met more of your staff and things got even better. The entire experience was better...
Response from the owner Replied: We appreciate your feedback and your business! Ill make sure to share your feedback with our Team and let them know how much of a positive impact they had on your visit. It is our number one goal to provide you with the only the best experience on every visit. Thank you for choosing Fields Motorcars. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Left by Claudio M.
Response from the owner Replied: We are truly appreciative of your great rating and your business. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Response from the owner Replied: Thank you for choosing Fields Motorcars. It brings us great satisfaction to attend to your automotive needs. Sincerely, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Response from the owner Replied: I would like to thank you for your rating, but also your business. Its really our pleasure to serve your automotive needs. Kind regards, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Response from the owner Replied: If there is any way we may better serve you moving forward, please reach out to me at your convenience. Thank you for your business and your great rating. All the best, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Response from the owner Replied: Thanks for choosing Fields Motorcars! Were overjoyed to provide you with only the best in customer service superiority moving forward. With sincere thanks, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Great Service Department
Response from the owner Replied: Thank you for your rating! Its truly a pleasure to serve your automotive needs. All the best, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
The entire buying experience was great. Our sales associate Tim Lowery was great and was very pleasant to work with.
Response from the owner Replied: Were glad to learn our Team provided a 5-Star experience, thank you! We appreciate your business! Kind thanks, Gary Gordon, General Manager.
Google+ Review
- June 05, 2018
Left by Earnest M.
I'm very satisfied with the service and the professionalism of service rep Natalie Torres who was very courteous.
Response from the owner Replied: Its a pleasure to serve your automotive needs. We are grateful for your wonderful rating and your patronage! With appreciation, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- June 05, 2018
Its up to you as a customer to decide. Below you have the message chain for reference... the good part is NO one contacted me after to empathize, address the issue or at Lees to flow up. My previous oil change at the same location was around $120-140 this time with the addition of changing one bulb,...
Response from the owner Replied: We are very grateful for your honest feedback. Im so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on your situation carefully to find out what went wrong, so that this doesnt happen again. I would appreciate the opportunity to speak with you to address any unresolved complications. You may reach me by phone at (863) 688-8111, or by email at ggordon@fieldsauto.com. Thank you and look forward to hearing from you. Many thanks, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- June 02, 2018
Response from the owner Replied: Im delighted our Team accomplished a 5-Star experience for you, thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- June 01, 2018
Wonderful service. We felt confident in what they told us.
Response from the owner Replied: This is great, thank you! Were thankful to have provided you with an amazing experience and genuinely value your patronage. All the best, Gary Gordon, General Manager.
Google+ Review
- May 28, 2018
Nice, accurate, fast customer service!
Response from the owner Replied: Its wonderful to learn our Team furnished you with a 5-Star experience, this is our goal! Thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- May 26, 2018
Service department needs some more experienced technicians, brought my car back 5 times for the same problem... Spent money that I shouldn't have (thousands)... Zero refund on wrong items fixed. Sales department had an excellent rep, tall heavyset Caucasian gentlemen, very patient, very kind, he...
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (863) 688-8111, or at ggordon@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- May 25, 2018
Service department is fantastic. I truly appreciate Natalie for taking the time to get in the car for a hands-on session with all the dash buttons and controls.
Response from the owner Replied: Our Team Members are very passionate about cars and about the work they perform on them. Im so pleased that this was reflected in your recent experience with our Service Team. It is always our goal to ensure our customers receive only the highest quality of service. We look forward to serving your automotive needs in the future. Best regards, Gary Gordon, General Manager.
Google+ Review
- May 25, 2018
Nice people they dont pressure you very generous and do everything to help you. Thanks to Gary Breesman for helping me with getting into my Mercedes.
Response from the owner Replied: It's brilliant to read that you had an amazing experience here at Fields Motorcars! We strive to provide all of our customers with an experience like yours and well be sure you continue to receive only the best experience on your future visits. If there is any way we may further provide you with superior customer service, please let me know. In appreciation, Gary Gordon, General Manager.
Google+ Review
- May 21, 2018
Best car buying experience we have ever had. Our Sales Consultant, Eddie Tortorici, spent time listening to our needs and helped find just the right vehicle for us. When we dealt with financing, Gary Breesham was fantastic in making sure we understood the paperwork we were signing thoroughly....
Response from the owner Replied: Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, Gary Gordon, General Manager.
Google+ Review
- May 21, 2018
Great Dealership. The service Department is very comfortable. The staff is awesome.
Response from the owner Replied: Were proud to have such a great Team, who are ready and willing to make your experience great. It pleases me to learn they achieved this goal on your recent visit. Thank you for sharing your assessment of Fields Motorcars. We look forward to serving your automotive needs in the future. With gratitude, Gary Gordon, General Manager.
Google+ Review
- May 19, 2018
Response from the owner Replied: Thank you for giving us high marks! Its genuinely a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- May 19, 2018
Left by Precious W.
Nice people they dont pressure you very generous and do everything to help you. Thanks to Gary Breesman for helping me with getting into my Mercedes.
Response from the owner Replied: It's brilliant to read that you had an amazing experience here at Fields Motorcars! We strive to provide all of our customers with an experience like yours and well be sure you continue to receive only the best experience on your future visits. If there is any way we may further provide you with superior customer service, please let me know. In appreciation, Gary Gordon, General Manager.
Google+ Review
- May 18, 2018
Left by Claire H.
Response from the owner Replied: Its a joy to receive a rating like yours, thank you! We are dedicated to excellence and look forward to serving your automotive needs in the future. All the best, Gary Gordon, General Manager.
Google+ Review
- May 15, 2018
Left by Elayne W.
Dylan Kiser,thank you for coordinating several components to this service. Everything was great
Response from the owner Replied: I would like to thank you for your rating, but also your business. Its really our pleasure to serve your automotive needs. Kind regards, Gary Gordon, General Manager.
Google+ Review
- May 15, 2018
Left by Makayla W.
Go see PJ Nunez! He was awesome! As a mom to be I went to several other dealerships searching for a safe SUV, other places put a price tag on me and made me feel insignificant. Fields made me feel like I had worth and made the buying process quick and painless. I love my Benz! I will certainly be...
Response from the owner Replied: Thank you. I will positively communicate your generous assessment of your recent appointment to our Team. It is a great pleasure doing business with you and we look forward to the opportunity to serve you in the future. Best regards, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- May 13, 2018
Left by Carrie V.
Response from the owner Replied: We are truly appreciative of your great rating and your business. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- May 11, 2018
Response from the owner Replied: Its an honor to receive your rating, thank you. We appreciate your patronage and look forward to the opportunity to serve your automotive needs down the road. Thank you, Gary Gordon, General Manager.
Google+ Review
- May 10, 2018
Left by Edward B.
Response from the owner Replied: Thank you! If there is any way we may demonstrate our devotion to quality service in the future, please let me know how we may be of assistance. We appreciate your business. Best regards, Gary Gordon, General Manager.
Google+ Review
- May 10, 2018
Ron is the best made the buying experience seamless. I will be back when I need my next one
Response from the owner Replied: If there is any way we may better serve you moving forward, please reach out to me at your convenience. Thank you for your business and your great rating. All the best, Gary Gordon, General Manager.
Google+ Review
- May 08, 2018
Response from the owner Replied: Thanks for the great score! We sincerely appreciate your business. Our Team is dedicated to surpassing your expectations on every visit and we look forward to serving you in the future. With appreciation, Gary Gordon, General Manager.
Google+ Review
- May 08, 2018
Left by Kelly T.
Service advisors are Courteous and efficient. Great work on services
Response from the owner Replied: We strive for reviews like yours every day here at Fields Motorcars! Thank you! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me. Sincerely, Gary Gordon, General Manager.
Google+ Review
- May 07, 2018
Service department is fantastic. I truly appreciate Natalie for taking the time to get in the car for a hands-on session with all the dash buttons and controls.
Response from the owner Replied: Our Team Members are very passionate about cars and about the work they perform on them. Im so pleased that this was reflected in your recent experience with our Service Team. It is always our goal to ensure our customers receive only the highest quality of service. We look forward to serving your automotive needs in the future. Best regards, Gary Gordon, General Manager.
Google+ Review
- May 04, 2018
Response from the owner Replied: Thank you for choosing Fields Motorcars. It brings us great satisfaction to attend to your automotive needs. Sincerely, Gary Gordon, General Manager.
Google+ Review
- May 04, 2018
My wife and I came to Fields and was interested in a used E350 the day after it was traded in. That same day I was notified by sales that the car was going to be detailed and the tint was going to be removed to go on the lot. Three days later I took delivery of this vehicle at night.The next day I...
Response from the owner Replied: Im terribly sorry for the poor customer relations. I would like to discuss your experience further, if possible. I am delighted to review your visit and experience and work hard on an agreeable solution. Please contact me at your earliest convenience at (863) 688-8111 or ggordon@fieldsauto.com. I look forward to the chance of restoring your trust in our Dealership. With sincere thanks, Gary Gordon, General Manager.
Yelp Review
- May 03, 2018
Let me first say that my sales woman was Margarita. Me and my wife came in and bought a E350 Mercedes , the experience was top notch customer service like what you expect from the Ritz Carlton. Never pushy , never judgmental and she has the car gift of gab. And if you have a problem she takes...
Yelp Review
- May 03, 2018
Let me first say that my sales woman was Margarita. Me and my wife came in and bought a E350 Mercedes , the experience was top notch customer service like what you expect from the Ritz Carlton. Never pushy , never judgmental and she has the car gift of gab. And if you have a problem she takes...
Google+ Review
- May 02, 2018
Left by Camille R.
Response from the owner Replied: Its a pleasure doing business with you, thank you! We are appreciative for your delightful rating. All the best, Gary Gordon, General Manager.
Google+ Review
- May 01, 2018
Left by Jessica K.
The entire facility is beautiful. Who knew car buying could be so easy and affordable. The entire process was hassle free and took no time at all. Best place to buy a car in my opinion.
Response from the owner Replied: Thank you for proving us with an excellent grade! We look forward to dependably delivering and incredible experience on your future visits. Fond regards, Gary Gordon, General Manager.
Yelp Review
- April 29, 2018
Awesome service, the Don Josey & Martina Hanisch team provide an outstanding customer support and their knowledge is superb. Thank you Fields for an excellent service.
Fields A. Replied: It is our pleasure to serve your automotive needs, thank you. We look forward to delivering the finest quality of service, without fail, in the future. Thank you for making Fields Motorcars your automotive choice. With appreciation, Gary Gordon, General Manager.
Yelp Review
- April 28, 2018
I appreciate the family feel I get when I go to Fields. I mostly deal with the service dept, but Martina in sales goes above and beyond with customer service and I'll be going to her and Margarita when I'm ready for my next Mercedes purchase. And Natalie in service rocks too!! Thanks for employing...
Fields A. Replied: What else can we say but, "thank you" for your business and for your kind words. I speak for our Team when I say we are truly grateful and devoted to continuing to provide you with only the best experience on your future visits. With appreciation, Gary Gordon, General Manager.
Google+ Review
- April 25, 2018
Fields Motorcars service this past Friday was great: from the time I contacted Natalie everything went smoothly, from the tow truck pick up of my car to the amount of time it took to replace the tire. I was under stress because I was expecting company from out of the country arriving at 6:00 p.m....
Response from the owner Replied: It is satisfying to find out that our Staff was accommodating to your needs and outperformed your expectations. Our goal is to wow our customers at every encounter. Im grateful that we could accomplish this for you. We truly appreciate your business and look forward to attending to your automotive needs in the future. Many thanks, Gary Gordon, General Manager.
Google+ Review
- April 25, 2018
Left by Neils L.
Scheduled my GLA250 A service this past Saturday, April 21. I was assisted by Natalie, who was very professional and took the time to answer my questions. The service was completed in about 90 minutes. I took the opportunity to say hello to Timothy Lowery who has put me in two vehicles over the past...
Response from the owner Replied: We appreciate your feedback and your business! Ill make sure to share your feedback with our Team and let them know how much of a positive impact they had on your visit. It is our number one goal to provide you with the only the best experience on every visit. Thank you for choosing Fields Motorcars. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- April 25, 2018
Rustin our salesmen was great! Like everything a sales guy SHOULD be. Helpful and really dialing in on what my wife was looking for. Got us the perfect fit. We bought pre-owned and got a very fair deal. I took car in for an inspection just to make sure a previous owner wasn't a knucklehead and used...
Response from the owner Replied: Thank you for your enjoyable review! Im so happy to read that our Staff made your visit a terrific one. Providing our customers with a world-class experience is always our goal. We are dedicated to continuing the excellent service in the future for you. Thanks for being a valued customer. Respectfully, Gary Gordon, General Manager.
Google+ Review
- April 25, 2018
Excellent staff, excellent service! Love the waiting area, (they even let me watch tennis tournaments while I'm waiting.)
Response from the owner Replied: An experience like yours is something we strive to provide on every visit. Im overjoyed that we achieved this goal for you. Please feel free to reach out to me directly, should there be anything further we may do to better serve you. With sincerest gratitude, Gary Gordon, General Manager.
Google+ Review
- April 25, 2018
Great dealership. Completed required and went the extra MiMi to make sure my brake problems were fixed. Provided a loaner Mercedes, during the process and even delivered the car to me, when done, in Sebring. Very satisfied.
Response from the owner Replied: Thank you for your rating and your business. Please let me know if there are further elements of your visit that need improvements. I will see to it that our Team addresses them immediately. You may reach me by phone at (863) 688-8111, or via email at ggordon@fieldsauto.com. Thank you and I look forward to better serving your automotive needs. All the best, Gary Gordon, General Manager.
Google+ Review
- April 24, 2018
Left by Lance K.
I am a first time buyer of a car. I never thought I would purchase Mercedes Benz. Now I am a Mercedes Benz owner for life. Thanks to the great help from Tim, my sales associate, he helped me through every step of the way when buying my car and giving me many options. Was the best experience I have...
Response from the owner Replied: Thank you for your valuable feedback and congratulations on your new (and very first) vehicle! Its a pleasure to serve your automotive needs. We genuinely value your patronage. If there is any way our Team might be of assistance with your new vehicle purchase, please dont hesitate to let me know. Best, Gary Gordon, General Manager.
Google+ Review
- April 23, 2018
Left by Kenneth M.
The service team at Fields Motorcars consistently focuses on providing a pleasant experience for the customer. All staff members are courteous and professional. The waiting lounge is very comfortable with great snacks & beverage options.
Response from the owner Replied: Thank you for your great review! We highly value your business and look forward to assisting you at your next Service interval. If you have any questions in the meantime, please let me know at (863) 688-8111 or ggordon@fieldsauto.com. Best regards, Gary Gordon, General Manager.
Google+ Review
- April 22, 2018
Although i live far closer to other Mercedes Dealers, i godly drive the extra distance to buy my cars from Fields Mercedes. There is a very distinct difference in quality of service, integrity and ease of doing business with them versus some of the corporate owned Mercedes dealers closer to Tampa...
Google+ Review
- April 21, 2018
Left by Cynthia M.
Response from the owner Replied: Thank you for an incredible rating! We sincerely appreciate your business and look forward to serving you in the future. Many thanks, Gary Gordon, General Manager.
Google+ Review
- April 16, 2018
Left by Raquel M.
Response from the owner Replied: Im thrilled to come across your rating, thank you! We truly value your patronage and look forward to serving your automotive needs on forthcoming visits. Respectfully, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- April 16, 2018
Response from the owner Replied: Were glad to learn our Team provided a 5-Star experience, thank you! We appreciate your business! Kind thanks, Gary Gordon, General Manager.
Google+ Review
- April 13, 2018
Response from the owner Replied: Thank you for your rating! Its truly a pleasure to serve your automotive needs. All the best, Gary Gordon, General Manager.
Google+ Review
- April 12, 2018
Left by Roger C.
Had a noise that started during my drive from Canada. Contacted Dylan and he looked after getting the noise identified as a bad wheel bearing by having a technician ride with me for a test drive. Dylan arranged a loner car for me and scheduled repairs. Good attitude by all the employees I came in...
Response from the owner Replied: Thank you for your rating and your business. Please let me know if there are further elements of your visit that need improvements. I will see to it that our Team addresses them immediately. You may reach me by phone at (863) 688-8111, or via email at ggordon@fieldsauto.com. Thank you and I look forward to better serving your automotive needs. All the best, Gary Gordon, General Manager.
Google+ Review
- April 11, 2018
Left by Omar B.
Response from the owner Replied: We appreciate your business and look forward to serving your automotive needs down the road. Kind regards, Gary Gordon, General Manager.
Google+ Review
- April 10, 2018
I'm very happy with the purchase of my first MB!I was given a fair price for my trade and had an easy negotiation on the final price for my car.I had a couple of minor issues that were handled promptly and professionally and I was and continue to be impressed with my sales person, Chris Hyland!
Response from the owner Replied: We welcome your thoughtful praise of our Teams hard work and dedication. I will be certain our Team receives your delightful feedback. If we may improve on your future experiences in any way, please feel free to reach out to me directly. With appreciation, Gary Gordon, General Manager.
Google+ Review
- April 09, 2018
We purchased a GLS 450 Mercedes of South Orlando we had a problem with noise in all four doors. Three times we had it in for repair with a luck. We gave up and contacted Field Mercedes. Our services professional was Dylan he said I promise we will get this fixed. Thank you Dylan and Field for the...
Response from the owner Replied: Its a boost for our Team to learn of great experiences like yours, thank you! Ill be certain to share your kind words with our Staff. We are thankful for your business and are committed to providing you with an incredible experience on every visit. Fond regards, Gary Gordon, General Manager.
Google+ Review
- April 08, 2018
Left by Jeffrey R.
Response from the owner Replied: Thanks for choosing Fields Motorcars! Were overjoyed to provide you with only the best in customer service superiority moving forward. With sincere thanks, Gary Gordon, General Manager.
Google+ Review
- April 07, 2018
Response from the owner Replied: Im so sorry to learn you had a poor experience. On behalf of our Dealership and Fields Auto Group, I sincerely apologize for any inconvenience. I would like to know more about what went wrong and work to find an amicable solution. At your earliest opportunity, I would be grateful for the opportunity to speak with you. You may reach me at (863) 688-8111 or at ggordon@fieldsauto.com. Thank you and I look forward to resolving this matter for you and exceeding your expectations. Many thanks, Gary Gordon, General Manager.
Google+ Review
- April 06, 2018
Left by Mark S.
Response from the owner Replied: Thank you for your first-rate score of our Dealership! Its a joy to serve your automotive needs and we look forward to your next visit. Warm regards, Gary Gordon, General Manager.
Google+ Review
- April 05, 2018
Left by Leigh D.
Response from the owner Replied: Its a pleasure to serve your automotive needs. We are grateful for your wonderful rating and your patronage! With appreciation, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- April 05, 2018
Left by Darren B.
Response from the owner Replied: It brings our entire Team delight to attend to your automotive needs. We look forward to the prospect of serving you in the future. Warm regards, Gary Gordon, General Manager.
Google+ Review
- April 05, 2018
Left by Nimisa P.
Response from the owner Replied: Its wonderful to learn our Team furnished you with a 5-Star experience, this is our goal! Thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- April 05, 2018
Left by Tiffany B.
My salesman Eddie was phenomenal in making this a streamlined, least stressful experience. I expected the typical hassle to buy but felt at ease here. The dealership really works with you and offers excellent customer service!
Response from the owner Replied: Well be sure to let Eddie & our Team know how pleased you were with your experience here at Fields Motorcars, thank you! It is always a great pleasure to serve your automotive needs. We look forward to the opportunity to better serve you in the future. Kind thanks, Gary Gordon, General Manager.
Google+ Review
- April 04, 2018
Left by Peter B.
Response from the owner Replied: We truly appreciate your patronage and thank you for your great rating! Its our pleasure to serve you. Sincerely, Gary Gordon, General Manager.
Google+ Review
- April 04, 2018
Response from the owner Replied: Im delighted our Team accomplished a 5-Star experience for you, thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- April 04, 2018
Convenient, Professional, & a true reflection of Mercedes Brand. Special thanks to Natalie, who did a great job and took care of the issue
Response from the owner Replied: This is so great to read, thank you very much! Ill be sure to share your kind words with our Staff! We are devoted to dependably providing an amazing experience on every visit. If there is anything we may do to further elevate your ownership, please let me know. Warm regards, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- April 04, 2018
Well done.
Response from the owner Replied: Our goal on every visit is to provide a 5-Star experience. Im pleased our Team made this happen for you. Thanks for your patronage. With sincere appreciation, Gary Gordon, General Manager.
Cars.com Review
- April 03, 2018
Left by Margarita R.
Great experience I recommend to visit the dealer great customers service
Fields Auto Replied: Thank you, I'm glad we could be of service. We appreciate your feedback and your business and look forward to serving your automotive needs down the road. Many thanks, Gary Gordon, General Manager.
Google+ Review
- April 02, 2018
Response from the owner Replied: An incredible experience thats what we strive for, thank you! If we may improve on future experiences in any way, please let me know. Sincerely, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- March 31, 2018
Wonderful service at fields Mercedes
Response from the owner Replied: Thanks for stopping by Fields Motorcars! We are sincerely pleased to read your review of our location. We look forward to serving you at your next Service interval, or should you stop in to take advantage of your Fields Matters complimentary amenities. Thank you for being a valued customer. We appreciate your continued business. Sincerely, Gary Gordon, General Manager.
Google+ Review
- March 30, 2018
Left by Laura R.
Excellent staff, excellent service! Love the waiting area, (they even let me watch tennis tournaments while I'm waiting.)
Response from the owner Replied: An experience like yours is something we strive to provide on every visit. Im overjoyed that we achieved this goal for you. Please feel free to reach out to me directly, should there be anything further we may do to better serve you. With sincerest gratitude, Gary Gordon, General Manager.
Google+ Review
- March 30, 2018
Left by Fernando S.
Response from the owner Replied: Thank you so much. Please feel free to reach out to me directly if there is anything we may do to ameliorate your future appointments here at Fields Motorcars. Warm regards, Gary Gordon, General Manager.
Google+ Review
- March 29, 2018
Left by Robert S.
Great dealership. Completed required and went the extra MiMi to make sure my brake problems were fixed. Provided a loaner Mercedes, during the process and even delivered the car to me, when done, in Sebring. Very satisfied.
Response from the owner Replied: Thank you for your rating and your business. Please let me know if there are further elements of your visit that need improvements. I will see to it that our Team addresses them immediately. You may reach me by phone at (863) 688-8111, or via email at ggordon@fieldsauto.com. Thank you and I look forward to better serving your automotive needs. All the best, Gary Gordon, General Manager.
Google+ Review
- March 26, 2018
Recently serviced our vehicle with Fields Motorcars Mercedes Lakeland and am very pleased with the service. Justin is our service adviser and his professionalism goes above and beyond expectations. Thank you again to the service team of professionals and of course the Technicians who perform the...
Response from the owner Replied: Thank you for your kind words and your business, Dr. S.K. Its our pleasure to serve your automotive needs. Thank you for your business! Im delighted we could provide you with an exemplary experience. If there is any way we may elevate your ownership further, please let me know. Best Regards, Gary Gordon, General Manager, Fields Motorcars.
Google+ Review
- March 26, 2018
Left by James J.
Friendly staff, clean waiting area with free drinks and snacks.
Response from the owner Replied: Thanks! Its a delight to serve you and were grateful for the opportunity to serve you down the road. Many thanks, Gary Gordon, General Manager.
Google+ Review
- March 26, 2018
Response from the owner Replied: Well make sure to consistently provide you with a 5-Star experience in the future. Thank you! We highly value your patronage and thank you for your business. All the best, Gary Gordon, General Manager.
Google+ Review
- March 26, 2018
By far the BEST service I have ever received at a dealer. Everyone was so nice and respectful. I had the pleasure of working with Rolo, Chis, Mike and Bill in finance. Everyone was great! Superb customer service. Chris and Mike took the time to explain things about the car. Mike took us on a test...
Response from the owner Replied: We have a devoted staff, ready and willing to do their best to serve your automotive needs. Im elated to discover that the experience you recently received confirmed this devotion. If there is any way we may better serve you moving forward, please feel free to communicate this to me. We sincerely appreciate your business. With many thanks, Gary Gordon, General Manager.
Google+ Review
- March 25, 2018
Long wait...4 1/2 hours for a schedule A, a back seat lock recall, auxiliary battery check and software update.
Response from the owner Replied: We are grateful for your assessment of your recent experience at our dealership. We strive to make every experience great and Im sorry we missed the mark on your encounter. I would appreciate the opportunity to discuss this situation in more detail and work to arrive on an agreeable solution. We will make the adjustments with our Team to ensure this type of experience doesnt happen again. Thank you and I look forward to speaking with you. Kind regards, Gary Gordon, General Manager.
Google+ Review
- March 25, 2018
Between company and personal vehicles we just completed our fourth purchased from Fields with Tim Lowery as our salesperson. As alwasy, each aspect of this transaction was a positive experience. Our first option when looking for a vehicle is to work with Tim at Fields due to the purchase experience...
Response from the owner Replied: We are honored and grateful to have been your automotive choice over the years. Thank you for your continued patronage! As always, please let us know how we may better serve you. Our Staff are ready and willing to exceed your expectations. Thank you again and take care, Gary Gordon, General Manager.
Google+ Review
- March 24, 2018
Excellent. So excited to see Natalie is back!! She is amazing!!!
Response from the owner Replied: Thank you for sharing your commendations, regarding your encounters with our Team. I will certainly pass along your assessments to everyone involved and additionally share with our Team. We are pleased to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. With sincere thanks, Gary Gordon, General Manager.
Google+ Review
- March 23, 2018
Response from the owner Replied: This is, without a doubt, the type of rating we strive for. Thank you for your business! Its a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google+ Review
- March 23, 2018
Response from the owner Replied: We are pleased to be your automotive choice, thank you! Im appreciative that we could deliver and exceptional experience for you its truly our goal. Fond regards, Gary Gordon, General Manager.
Google+ Review
- March 22, 2018
Left by Oscar V.
Fields Motor cars provided me an excellent car buying experience. PJ was my sales associate. He handled everything professionally in a hassle free environment. I was able to compare a new to a certified used one. I decided to go used certified and the experience was great. They offered me a better...
Response from the owner Replied: Thank you kindly. Congratulations on your new vehicle! If you have any questions about your new vehicle or our complimentary Fields Matters Amenities Program, please feel free to reach out to me directly. It is our great pleasure to attend to your automotive needs. Thanks for being a part of the Fields Auto Group family. Fields Matters Because You Matter. With appreciation, Gary Gordon, General Manager.
Google+ Review
- March 21, 2018
Response from the owner Replied: Thank you! Im delighted our Team accomplished a 5-Star experience for you, thank you for your business! Kind regards, Gary Gordon, General Manager.
Google+ Review
- March 20, 2018
Long wait...4 1/2 hours for a schedule A, a back seat lock recall, auxiliary battery check and software update.
Response from the owner Replied: We are grateful for your assessment of your recent experience at our dealership. We strive to make every experience great and Im sorry we missed the mark on your encounter. I would appreciate the opportunity to discuss this situation in more detail and work to arrive on an agreeable solution. We will make the adjustments with our Team to ensure this type of experience doesnt happen again. Thank you and I look forward to speaking with you. Kind regards, Gary Gordon, General Manager.
Google+ Review
- March 19, 2018
Always professional
Response from the owner Replied: We sincerely appreciate your excellent score. If there is any way we may elevate your ownership further, please let me know. Best Regards, Gary Gordon, General Manager, Fields Motorcars.
Google+ Review
- March 17, 2018
Left by Claire H.
Ron Bigler, Eddie Tortorici and Mike Sweeney went above and beyond anything I could have imagined. This was MY first time purchasing a vehicle on my own-my husband had purchased one before with Ron-and I was treated just like he was. They are truly professionals and every question I asked was...
Response from the owner Replied: Thank you for your business. The next time you stop in for your free car wash, please ask for me and let me know if there is anything further our Team may do to enhance the quality of your ownership. We are steadfast in our devotion to providing only the highest quality experience for our customers. Best, Gary Gordon, General Manager.
Google+ Review
- March 15, 2018
Awfully experience Went for service and ask estimate for a couple of problems but never got an answer.Also ask to check for a parking light and they are telling me the whole electronic system is the problem and the estimate to fix it is almost $600.Really?. I did changed it my self por $25 and...
Response from the owner Replied: Thank you for your feedback, Franco. Please contact myself or Alex Darwich (Service Manager) so that we can go over this, as I dont see you in our data system or I would call you directly. Was the vehicle in under a different name? Thanks again and I look forward to speaking with you.Best regards, Gary GordonGeneral Manager
Google+ Review
- March 15, 2018
Margarita is a wealth of knowledge when it comes to Mercedes-Benz!!! She is also the most honest and trustworthy sales specialist you could ever hope to have. She is a great resource and exceptional salesperson. Make your next Benz purchase through her and you will be happy with your purchase.
Response from the owner Replied: Thank you for your positive comments and for your business. Im thrilled to learn that your experience was beyond your expectations. Its our noble pleasure to serve you. Please let me know how we may further enrich the quality of your ownership. Fields Matters Because You Matter. Warm regards, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- March 14, 2018
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (863) 688-8111, or at ggordon@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- March 14, 2018
Nice place, nice people and profesional service
Response from the owner Replied: Your feedback is very important to us and this is marvelous news, thank you. We strive to provide all of our customers with an incredible experience. We are truly grateful for your patronage. Fields Matters Because You Matter. Respectfully, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- March 12, 2018
Between company and personal vehicles we just completed our fourth purchased from Fields with Tim Lowery as our salesperson. As alwasy, each aspect of this transaction was a positive experience. Our first option when looking for a vehicle is to work with Tim at Fields due to the purchase experience...
Response from the owner Replied: We are honored and grateful to have been your automotive choice over the years. Thank you for your continued patronage! As always, please let us know how we may better serve you. Our Staff are ready and willing to exceed your expectations. Thank you again and take care, Gary Gordon, General Manager.
Google+ Review
- March 10, 2018
We are 100 satisfied with the service on our last appointment.Our service rep.Dylan is fantastic.He understands the brand and treats us like guests.. We enjoy the confidence of the Mercedes brand as well as the professionalism and as a valued guest at the dealership on EVERY visit.K Kudos to Dylan...
Response from the owner Replied: Thank you for your business. Were happy to have a great team, here to serve you at Fields Motorcars. I'm also glad to hear you enjoyed some of our many amenities while you were here. Thanks for choosing Fields! Best Regards, Gary Gordon, General Manager.
Google+ Review
- March 08, 2018
Excelente service as usual. Thank you Justin and Dylan at service department for always go above and beyond servicing my car. Will recommend Fields to anyone!
Response from the owner Replied: Were honestly very obliged for your pleasant assessment of your experience here at Fields Motorcars. Its our great pleasure to serve your automotive needs. If there is anything we may do to further demonstrate our dedication to quality, please let me know. Many thanks, Gary Gordon, General Manager.
Cars.com Review
- March 06, 2018
Left by William F.
I bought a used vehicle form Fields.i was treated very professionally and the whole staff was very professional and courteous! Would definitely do business with them again!
Fields Auto Replied: We appreciate your business and congratulate you one the purchase of your new vehicle. The next time you stop by, please ask for me and let me know if there is anything our Team might do to further enhance the quality of your ownership. Thank you for choosing Fields Motorcars. Fields Matters Because You Matter. With sincere thanks, Gary Gordon, General Manager.
Cars.com Review
- March 04, 2018
Came in for service. Left with a new car. Sweet. Service is good. Timely and thorough. The Sales department responded right away with numbers and info as I shopped around. Fields is the best operation going and does not leave one with a bad feeling. I just enjoy the peoples attitudes at this...
Fields Auto Replied: Thank you kindly. Congratulations on your new vehicle! If you have any questions about your new vehicle or our complimentary Fields Matters Amenities Program, please feel free to reach out to me directly. It is our great pleasure to attend to your automotive needs. Thanks for being a part of the Fields Auto Group family. Fields Matters Because You Matter. With appreciation, Gary Gordon, General Manager.
Google+ Review
- February 28, 2018
Purchased the Wheel and Tire Warranty last year on my new E400 - great job - they refinished the damaged wheels - looks like new. Also had a damaged tire - have a new one now. Only complaint is that I had to get a rental through Enterprise - Altima - Fields covered some of it - $166.70 but I ended...
Response from the owner Replied: We appreciate your 4-star rating, thank you! Our Team here at Fields Motorcars are dedicated to providing only the best experience for our customers. I would be grateful for the opportunity to speak with you to address any issues that would, upon improving, lead to a superior rating. You may reach me at (863) 688-8111 or ggordon@fieldsauto.com. Thanks for being a valued patron. With gratitude, Gary Gordon, General Manager.
Cars.com Review
- February 28, 2018
Left by Linda J.
Best experience...thankyou Chris, Rolo and new concierge michael. They made it work!
Fields Auto Replied: We appreciate your evaluation of your recent visit to Fields Motorcars. Thank you for being a valued customer! It is our goal to ensure you consistently receive an outstanding experience on every visit. We are delighted to support your automotive needs and look forward to your next visit. With sincere thanks, Gary Gordon, General Manager.
Cars.com Review
- February 28, 2018
Outstanding Dealership. We have purchased several cars from Fields and the experience was always excellent. Our sales person Margarita was AWSOME, first class facility and fair pricing. Definitely Recommend!
Fields Auto Replied: This is amazing feedback, thank you! Please reach out to me if there is anything further we may do to enhance the quality of your experience with our Dealership. Thank you for choosing Fields Motorcars. Respectfully, Gary Gordon, General Manager.
Google+ Review
- February 27, 2018
Great service and great dealership
Response from the owner Replied: Thank you, sincerely. We are devoted to making sure you unfailingly enjoy a 5-Star experience on every visit. Many thanks and take care, Gary Gordon, General Manager.
Google+ Review
- February 25, 2018
We purchased a 2 year old Mercedes from Eddie Tortorici. Today makes one week we have owned it and we could not be happier! Eddie was the perfect representative of your company that we could have dealt with, as my husband absolutely detests pushy, demanding salespeople. We have run into many of...
Response from the owner Replied: We appreciate your feedback and your business! Ill make sure to share your feedback with our Team and let them know how much of a positive impact they had on your visit. It is our number one goal to provide you with the only the best experience on every visit. Thank you for choosing Fields Motorcars. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- February 25, 2018
The service is top-notch. Eddie and John were wonderful to work with. Very knowledgeable and took their time with us! *Fields Auto Group
Response from the owner Replied: Thank you for your enjoyable review! Im so happy to read that our Staff made your visit a terrific one. Providing our customers with a world-class experience is always our goal. We are dedicated to continuing the excellent service in the future for you. Thanks for being a valued customer. Respectfully, Gary Gordon, General Manager.
Google+ Review
- February 24, 2018
Left by Richard G.
Response from the owner Replied: Your business and rating are intensely valued, thank you. Our Staff looks forward to the opportunity to serve your automotive needs in the future. Best regards, Gary Gordon, General Manager.
Google+ Review
- February 24, 2018
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (863) 688-8111, or at ggordon@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- February 23, 2018
Response from the owner Replied: Our Team looks forward to welcoming your forthcoming return. We are dedicated to ensuring you receive the finest in customer service superiority. In appreciation, Gary Gordon, General Manager.
Google+ Review
- February 22, 2018
We purchased a 2 year old Mercedes from Eddie Tortorici. Today makes one week we have owned it and we could not be happier! Eddie was the perfect representative of your company that we could have dealt with, as my husband absolutely detests pushy, demanding salespeople. We have run into many of...
Response from the owner Replied: We appreciate your feedback and your business! Ill make sure to share your feedback with our Team and let them know how much of a positive impact they had on your visit. It is our number one goal to provide you with the only the best experience on every visit. Thank you for choosing Fields Motorcars. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- February 21, 2018
The service is top-notch. Eddie and John were wonderful to work with. Very knowledgeable and took their time with us! *Fields Auto Group
Response from the owner Replied: Thank you for your enjoyable review! Im so happy to read that our Staff made your visit a terrific one. Providing our customers with a world-class experience is always our goal. We are dedicated to continuing the excellent service in the future for you. Thanks for being a valued customer. Respectfully, Gary Gordon, General Manager.
Google+ Review
- February 21, 2018
Treat you like you are their most important customer. Don't mind bringing my car here, as with other dealers in the past.
Response from the owner Replied: This is exceptional feedback, thank you! We truly value your business and your trust in our Team. I take great pleasure in learning our Team surpassed your expectations. We look forward to the prospect of attending to your automotive needs in the future. With sincere thanks, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- February 21, 2018
The sales department goes out of there way to assist you and get you what you want!! The parts department was extremely helpful thanks guys !!
Response from the owner Replied: I will be sure to let our Staff know they did a great job, thank you. Its a joy to serve your automotive needs and if there is any way we may further improve on your ownership, please let me know how. Best wishes, Gary Gordon, General Manager.
Google+ Review
- February 19, 2018
Response from the owner Replied: Its a joy to receive a rating like yours, thank you! We are dedicated to excellence and look forward to serving your automotive needs in the future. All the best, Gary Gordon, General Manager.
Google+ Review
- February 10, 2018
Had service appt. In lakeland Mercedes. While waiting went into showroom. Wasted hours of my time. With poor sales tactics I would not expect from Mercedes. Was told my car had a recall with no repair available at this time. And my car was unable to be sold. Salesman lowballed me and urged me to by...
Response from the owner Replied: I apologize for any inconvenience. I am pleased to ruminate on this situation for you and I would like to know more about what happened, so that I can provide an amicable solution. Please reach out to me at your earliest convenience at (863) 688-8111 or ggordon@fieldsauto.com. Thank you and I look forward to the opportunity to better serve you. Kind regards, Gary Gordon, General Manager.
Google+ Review
- February 07, 2018
WORST SERVICE I EVER HAD WITH ANY CAR I HAD OWNED
Response from the owner Replied: Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority, and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (863) 816-1234. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Gary Gordon, General Manager.
Google+ Review
- February 07, 2018
Response from the owner Replied: Im elated that our Team furnished you with a great experience. Thank you for the excellent grade! Were dedicated to providing you with only the best experience in the future. Thanks for choosing Fields Motorcars. Respectfully, Gary Gordon, General Manager.
Google+ Review
- February 05, 2018
Wonderful place to buy a work van.Thanks for your help & guidance Ron.
Response from the owner Replied: Thank you, Im glad we could be of service. We appreciate your feedback and your business and look forward to serving your automotive needs down the road. Many thanks, Gary Gordon, General Manager.
Google+ Review
- February 04, 2018
Left by Conor C.
Response from the owner Replied: We are truly appreciative of your great rating and your business. Fields Matters Because You Matter. Sincerely, Gary Gordon, General Manager.
Google+ Review
- February 03, 2018
Left by Deanna M.
Response from the owner Replied: Thank you for choosing Fields Motorcars. It brings us great satisfaction to attend to your automotive needs. Sincerely, Gary Gordon, General Manager.
Google+ Review
- February 02, 2018
As a Business owner I do not have much time on my hands especially when coming to buying a new Commercial Vehicle. I must tell you our Salesman at Fields Motors Ron Bigler had made the purchase of a new Sprinter to our current fleet of Sprinters an absolute pleasure. This purchase transaction was...
Response from the owner Replied: The pleasure is ours, thank you! Our goal is to consistently provide an incredible experience for our customers. Im very pleased to read that we accomplished this for you. We look forward to continuing to surpass your expectations on your forthcoming visits and we value your business. With gratitude, Gary Gordon, General Manager Fields Motorcars.
Google+ Review
- February 01, 2018
Our recent purchase experience met all of our expectations from the sales through the closing processes.. Tim is absolutely one of the best representatives in new car sales we have ever dealt with! Your financial officer was very professional, efficient and courteous.
Response from the owner Replied: Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that you are unhappy with the current pricing structure. We always strive to maintain both consistent and the most competitive market pricing for our products. I would appreciate the opportunity to discuss this in more detail with you and find out where we may need to make adjustments. You may reach me by phone at (863) 688-8111, or by email at ggordon@fieldsauto.com. Thank you and I look forward to the opportunity to speak with you. Sincerely, Gary Gordon, General Manager.
Google+ Review
- January 30, 2018
Left by Dawn R.
I always receive exceptional service at Fields Mercedes. From the time I pull up and am welcomed by the concierge, to the service I receive from Jeff, all the way to the cashiers desk.
Response from the owner Replied: That's wonderful to learn, Mrs. Rubin. I will be sure to let our team know of your kind feedback. If there is any way we may better serve your automotive needs, please let me know. Kind Regards, Gary Gordon, General Manager.
Google+ Review
- January 30, 2018
Left by Gary C.
Response from the owner Replied: I would like to thank you for your rating, but also your business. Its really our pleasure to serve your automotive needs. Kind regards, Gary Gordon, General Manager.
Google+ Review
- January 29, 2018
Left by Colin R.
First off, I live in Colorado and was looking for a specific used vehicle. It just so happened that I found 2 vehicles in the nation that met my requirements - one in Atlanta and one in Florida. I called the Florida dealership first and was put in touch with their Client Advisor, Mr. P.J. Nunez....
Response from the owner Replied: Our Team is fervent in providing our customers with an incredible experience, such as yours. We will continue to demonstrate this dedication, as was reflected in your most recent experience with our Team. Thank you for your business. It is a joy to serve your automotive needs. All the best, Gary Gordon, General Manager.
Google+ Review
- January 28, 2018
Left by Kelly S.
Easy, straight forward and no pressure. Friendly staff that goes above and beyond other dealerships to make sure everything is to your satisfaction.
Response from the owner Replied: Thank you. I will positively communicate your generous assessment of your recent appointment to our Team. It is a great pleasure doing business with you and we look forward to the opportunity to serve you in the future. Best regards, Gary Gordon, General Manager Fields Motorcars.