Google Review
- May 23, 2020
Google Review
- May 23, 2020
Google Review
- May 22, 2020
Left by Nuris C.
The service itself was great, but the difficulty in scheduling the service was a nightmare. Took almost a month, and messages to GM, chat, calls did not produce results. Then when we called to confirm pick-up of vehicle no one had ever heard of our consultant, Bill. Very frustrating.
Response from the owner Replied: We appreciate your business and look forward to serving your automotive needs down the road. Kind regards, Gary Gordon, General Manager.
Google Review
- May 21, 2020
Christian our sales ambassador did a great job in helping us with what we were looking for in service as well as price. Great experience working with Christian.
Google Review
- May 19, 2020
Left by Earl F.
I love the service department at Fields Mercedes, they are a pleasure to do business with. There is a culture when everyone is friendly and helpful. The management team has done a fantastic job of creating the atmosphere.
Response from the owner Replied: Thank you for giving us high marks! Its genuinely a pleasure to serve your automotive needs. Respectfully, Gary Gordon, General Manager.
Google Review
- May 19, 2020
Cars.com Review
- May 19, 2020
Salesman, TC was great. I arrived at 11a and drove out with my dream car at 1p. If you're in the market for a car, look TC up.
Google Review
- May 19, 2020
Left by Debbie C.
Your service team is amazing. Rick, Dustin and Dylan all took great care of us while waiting for the work to be done!
Google Review
- May 18, 2020
Excellent no pressure sales. Great selection. Incredibly nice staff. No hassles whatsoever.
Google Review
- May 17, 2020
Google Review
- May 16, 2020
Left by Mabel C.
Google Review
- May 16, 2020
Left by Sherryann J.
My experience at Fields Motorcars is always amazing! Ive purchased 3 cars there and referred two of my friends! Dustin was a great sales person, and is currently an efficient service agent. I am always pleased with the level of professionalism and attention to detail that he provides. I was promised...
Google Review
- May 16, 2020
Left by Kristen H.
We have been customers of Fields Motorcars since 2010 and have had nothing but good experiences. Tim Lowery has been providing exemplary service for years and will forever be our go-to guy!
Google Review
- May 14, 2020
Left by Teresa W.
Google Review
- May 14, 2020
Left by Nancy F.
Google Review
- May 13, 2020
Left by Earl H.
Google Review
- May 13, 2020
Left by Rafaela C.
Google Review
- May 12, 2020
Cars.com Review
- May 12, 2020
Left by Bruce J.
The main reason we purchased from this location is the exceptional service I have received from The service department.
Google Review
- May 12, 2020
It was fine. I appreciated the thoroughness of the tech.
Google Review
- May 09, 2020
Google Review
- May 08, 2020
Google Review
- May 08, 2020
Left by Katie C.
Google Review
- May 05, 2020
Left by Amy S.
I purchased a new Mercedes from Fields last week. PJ was amazing! I called ahead and within two hours I was test driving and purchasing my new car. He stayed within my budget and selected multiple cars he thought might feet my needs. I was driving home in my new car within 3 hours! Great experience!
Google Review
- May 02, 2020
Left by Monica G.
Google Review
- May 01, 2020
Google Review
- April 30, 2020
Left by Robert M.
Always excellent service. Takes a little longer than indicated, but can count on the service being performed well. Quoted price is always on target with no surprises.0
Google Review
- April 30, 2020
Left by Stephen J.
Road side service was right there for me . I appreciate the prompt , professional service
Google Review
- April 29, 2020
Google Review
- April 26, 2020
Left by Jake R.
My buying experience was great TC is the man and was very helpful. If you can ask for Him. Will do business again thank you!!!
Google Review
- April 25, 2020
Tim Lowery was a complete professional!Buying a car from Tim and Fields Mercedes was a hassle-free experience!I would recommend them both to family and friends!Our Rating: Five Stars!!!
Google Review
- April 25, 2020
Left by Jerry E.
TC was great, went out of his way to make the deal happen... Car was delivered clean and road ready. A shout out t Manny the manager thanks for the hat
Yelp Review
- April 24, 2020
Yelp Review
- April 24, 2020
Yelp Review
- April 24, 2020
Google Review
- April 24, 2020
Left by Bruce D.
I have been a Mercedes owner for six years. Never had to use my assist button before. But because of our home confinement I had not driven my GLC in three weeks. Because of that my battery went dead. I received prompt and courteous assistance a service truck arrived at my home and replaced the...
Google Review
- April 23, 2020
Left by Earl K.
Google Review
- April 22, 2020
Left by Ivan N.
Google Review
- April 21, 2020
Google Review
- April 21, 2020
I could not have asked for a better car buying experience! TC was absolutely amazing and was able to get me in my dream car! Everyone was so nice and professional. If you want your dream car too, go ask for TC!
Google Review
- April 18, 2020
Left by Linda O.
Google Review
- April 17, 2020
Great experience. Love my new Mercedes
Google Review
- April 17, 2020
Thank you Margie, this is my blessing and I thank you for making it happen. You still working out to make the rest better. I appreciate your hustle to make my life happy.Thank you,Mrs Dunson
Google Review
- April 16, 2020
Left by Troy G.
Don Josey was great. Listened to our concerns and tailored a vehicle to fit our needs. Will definitely recommend to my friends
Google Review
- April 16, 2020
Left by Pauline J.
My rep was Earl Koffler, i went in for my regular A2 servicing. He was very professional, knowledgeable about what was required, made my experience smooth. He was quick to respond to any questions I had about my car. What was even more surprising to see what a benz holder for my license plate, nice...
Google Review
- April 16, 2020
Left by John P.
Margie did a great job she was very very helpful and kind I want to say thank you to her. Thank you for helping us we truly appreciate your efforts
Google Review
- April 14, 2020
Google Review
- April 11, 2020
Left by Robert S.
friendly quick reliable service! 5 stars
Google Review
- April 09, 2020
Google Review
- April 09, 2020
Google Review
- April 09, 2020
Google Review
- April 09, 2020
Google Review
- April 09, 2020
Left by John H.
Google Review
- April 09, 2020
Left by Maureen G.
Google Review
- April 09, 2020
Google Review
- April 02, 2020
Left by Ana B.
Google Review
- April 02, 2020
Left by Kathy C.
Dylan the Service Advisor is the BEST he is very caring and keeps you informed throughout the process. He is AWESOME! Thank you Dylan!
Google Review
- March 30, 2020
Google Review
- March 30, 2020
Google Review
- March 30, 2020
Google Review
- March 30, 2020
My experience at Field Motorcars of lakeland was excellent. I didnt know what to expect as I have visited a few Mercedes showrooms and they were the best in terms of atmosphere and service. The Sales consultants in particular (Troy Carter) are friendly and professional and made buying my new...
Google Review
- March 30, 2020
Left by Anthony M.
They treat you like royalty! Earl, is awesome! He took good care of me. I got in, they took my info and Earl made necessary maintenance suggestions. In addition, of giving me a loaner as well so I could continue my errands on my day off and was prompt in getting everything accomplished. Great...
Google Review
- March 30, 2020
Left by Deborah H.
Fields provided me with a great shopping, negotiating and buying experience. I highly recommend.
Google Review
- March 30, 2020
Google Review
- March 19, 2020
Christian Paul was a pleasure to work with! Very pleasant, available, thorough and helpful! We live in the Orlando area but I was referred to Fields in Lakeland for their great service and pricing. Great decision to buy there! We bought a 2020 GLE450 without even test driving it and couldnt be...
Google Review
- March 17, 2020
My primary reason for bringing my car here is that they drive to my house to get and return my car and provide me with a nice loaner as well.They also work with me on the services and their costs, which is also appreciated!
Google Review
- March 16, 2020
Ron Bigler helped us purchase the right van for our company and made sure to take good care of everything we needed every step of the way. He worked hard to make sure we got the right van to fit our needs and the entire experience was excellent!
Google Review
- March 15, 2020
Left by Jose C.
Google Review
- March 14, 2020
Left by Kelly T.
New car purchase was pleasant and our salesperson, TC, was a great to work with. Dustin, our Service adviser is always Courteous and efficient. Always a great experience.
Response from the owner Replied: We strive for reviews like yours every day here at Fields Motorcars! Thank you! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me. Sincerely, Gary Gordon, General Manager.
Google Review
- March 12, 2020
Left by Donald P.
Google Review
- March 12, 2020
Left by Heather S.
Great service. My advisor was Earl, and I appreciated his service and honesty. I would recommend Fields Motorcars.
Google Review
- March 11, 2020
Left by John L.
Google Review
- March 11, 2020
Left by Jeffrey D.
Google Review
- March 10, 2020
Google Review
- March 10, 2020
Google Review
- March 10, 2020
Left by Robert T.
Google Review
- March 10, 2020
Yelp Review
- March 10, 2020
I was starting to have service problems with my 2013 GLK. I found it a very pleasant experience dealing with Fields...starting with Dustin Rogers in Service, the PJ Nunez in sales, Billy Metheny and Marco Morales. Drove home in a new GLC 300!
Google Review
- March 09, 2020
Google Review
- March 07, 2020
Google Review
- March 06, 2020
Google Review
- March 06, 2020
Amazing Dealership Awesome Service
Google Review
- March 05, 2020
Google Review
- March 04, 2020
This was possibly one of the best car buying experiences I have ever had. Troy Carter made it all so easy. Fields Motorcars has old fashion high quality customer service. The follow up and customer service is something I rarely experience anymore. I bought the car long distance and sight unseen....
Google Review
- March 02, 2020
I went to Fields for service on my old 2005 CDI. The issue was a problematic SBC unit. They promised to have the vehicle back to me in three days and offered a loaner vehicle. I declined the offer as I had another vehicle to use.Fields called later that same day stating the work was completed and...
Yelp Review
- March 02, 2020
I just leased my 2nd Mercedes from this dealership and there is a reasonn. The team here is awesome. I was assisted by Tc and he was not only professional, but very personable. What a great guy! I highly recommend seeing him about your next purchase/lease. The entire staff from the finance guy, to...
Google Review
- March 01, 2020
Left by James K.
Great purchase experience from order to delivery!. Knowledgeable and friendly staff. PJ communicated throughout the entire process keeping me aware of the manufacturing, transport and delivery of my new car. Nik did a fantastic job explaining the features and operation of the car. Of particular...
Cars.com Review
- February 27, 2020
I have purchased many cars in my life, but nowhere has compared to this dealership. It is first class, with very friendly and helpful staff. No pressure sales or games played. I highly recommend coming to Fields Motorcars. From the managers, to the finance guy and especially the sales staff, you...
Google Review
- February 27, 2020
Google Review
- February 27, 2020
Google Review
- February 27, 2020
Left by Alphonso L.
Google Review
- February 27, 2020
Left by Willie F.
Response from the owner Replied: Its a pleasure to serve your automotive needs. We are grateful for your wonderful rating and your patronage! With appreciation, Gary Gordon, General Manager Fields Motorcars.
Google Review
- February 27, 2020
Left by Wendy V.
Google Review
- February 27, 2020
Left by Matthew B.
Google Review
- February 21, 2020
Left by Freddie C.
This is my second Mercedez from Fields. Tim Lowery was so helpful in making the deal and helping me order my new vehicle. I love the concierge service that helps with learning your new vehicle settings. As with my first car, I am sure the service will be excellent for my new GLE350.
Google Review
- February 21, 2020
Google Review
- February 20, 2020
Left by Michael P.
Aiden was first rate; personable, knowledgeable and professional. Great job!!
Google Review
- February 20, 2020
Always a great experience, take very good care of me and my vehicle.
Response from the owner Replied: Thank you for your positive review of Fields Motorcars. I am very pleased to see that we have earned a 5 star review. Thank you for your business and we look forward to working with you again in the future. Rick Greene, Service Manager
Google Review
- February 18, 2020
Left by Shahram T.
Google Review
- February 18, 2020
Once again Fields in Lakeland impressed with genuine service! So happy I switched to Fields the last minute back when bought my 2019 GLC here. I got a better deal and MUCH better service! I was at their Service department on February 14th for routine maintenance. Service Advisor Nick Baxter was...
Google Review
- February 18, 2020
Left by Clair B.
Google Review
- February 17, 2020
Left by Anne H.
Google Review
- February 16, 2020
Google Review
- February 14, 2020
Left by Connie W.
Service Advisor, Dylan, always takes good care of me. This service department doesn't try to add unnecessary services or repairs. They may give you recommendations or heads up on other services that may be needed but there is no high pressure or add ons to what is exactly needed and for what you...
Google Review
- February 13, 2020
Left by Brandi H.
Google Review
- February 13, 2020
Car detail. Looks brand new.
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Google Review
- February 12, 2020
Left by Scott J.
Google Review
- February 11, 2020
Left by Ginger F.
Google Review
- February 11, 2020
Left by Karyn S.
Service DepartmentI want to let you know Nick was an absolute Gem! He kept me informed. He advised of needed repairs that should be done soon and I will schedule them at a later date. Great customer service.
Response from the owner Replied: That's the experience we strive for every day at Fields Motorcars and at every Fields Auto Group dealership! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon.
Google Review
- February 10, 2020
Google Review
- February 08, 2020
Left by Tracee W.
Google Review
- February 08, 2020
Left by Alan Y.
Google Review
- February 06, 2020
Left by Bobbie H.
Google Review
- February 02, 2020
Google Review
- February 01, 2020
Left by Steve H.
Google Review
- February 01, 2020
Left by Edward L.
Dylan, was great in coordinating the scheduled service. The work was done correctly and all the services were explained in detail. The process was well managed in a courteous professional way, from start to finish.I also want to thank the professionals that did the work on my vehicle. The...
Response from the owner Replied: Thank you for both your review and your business. We value your trust and look forward to exceeding your expectations in the future. It is genuinely a joy to serve your automotive needs. Many thanks, Gary Gordon, General Manager Fields Motorcars.
Google Review
- February 01, 2020
Fields motorcars is awesome to deal with. I transferred my warranty from Mercedes of Tampa over to Fields motorcars. A big difference in the way you are treated and the service you received. I would HIGHLY recommend anyone using Tampa Mercedes to use Fields Motorcars Mercedes in Lakeland.
Google Review
- January 30, 2020
Left by Davic M.
My ML350 diesel came in after a nasty winter trip from Canada, in need of a service and filthy. Everything at Fields was great: staff, facilities, attitude. Several hours later, the car was humming and spotless inside and out. Ill be back.
Google Review
- January 28, 2020
Google Review
- January 27, 2020
Google Review
- January 26, 2020
Google Review
- January 26, 2020
Left by Kelly T.
Service advisers are Courteous and efficient. Always a great experience
Response from the owner Replied: We strive for reviews like yours every day here at Fields Motorcars! Thank you! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me. Sincerely, Gary Gordon, General Manager.
Google Review
- January 25, 2020
Google Review
- January 24, 2020
Dustin is Fantastic!
Google Review
- January 23, 2020
Left by Helen G.
My car was at Fields Mercedez Benz. They were fast, professional and very knowledgeable to finish my car on the next day.
Google Review
- January 21, 2020
Always friendly and helpful
Google Review
- January 21, 2020
Left by Cynthia M.
Dylan handled every aspect of my repair and even communicated with the person responsible and collected payment. Provided updates all the way. Very thankful for his attentiveness. Car came back all brand-new!
Response from the owner Replied: Thank you for an incredible rating! We sincerely appreciate your business and look forward to serving you in the future. Many thanks, Gary Gordon, General Manager.
Google Review
- January 18, 2020
Google Review
- January 18, 2020
Google Review
- January 17, 2020
Left by William B.
excellent customer service. Everyone was courteous and friendly and I was very satisfied with the repairs and maintainence. The customer lounge was very inviting and well stocked with goodies.
Google Review
- January 17, 2020
Left by Yaniv S.
Great service and experience amazing service people on crew especially Dylan
Response from the owner Replied: We truly appreciate your patronage and thank you for your great rating! Its our pleasure to serve you. Sincerely, Gary Gordon, General Manager.
Google Review
- January 16, 2020
Left by Tarek D.
Google Review
- January 16, 2020
Left by Karl H.
Google Review
- January 16, 2020
Google Review
- January 16, 2020
As always, great service and personal attention. Dylan is great!!!
Google Review
- January 15, 2020
Google Review
- January 13, 2020
Google Review
- January 12, 2020
Excellent service, nice waiting area. Love the free car wash.
Google Review
- January 11, 2020
Left by Rodney N.
Google Review
- January 11, 2020
Left by Donna B.
Great service and wonderful customer service. I always am well taken care of!
Google Review
- January 10, 2020
Google Review
- January 07, 2020
Left by Luanne S.
Cars.com Review
- January 06, 2020
Left by Robert K.
Great experience....met all commitments discussed and followed trough in very timely manor. Eddie was exceptional to deal with. The gentleman who delivered the car did a great job...was not rushed...took his time to be sure I understood all the functions.
Google Review
- January 06, 2020
Left by Nina Z.
Dustin was very professional and accommodating!! He was honest and trustworthy as well!!! Excellent experience overall!!!
Google Review
- January 06, 2020
Left by William H.
Thanks for the positive feeling I have when I leave my car with your service department Bill Horn
Google Review
- January 05, 2020
Google Review
- January 04, 2020
Google Review
- January 04, 2020
Left by Frank S.
VERY NICE
Google Review
- January 01, 2020
Left by Howard W.
Google Review
- December 23, 2019
Google Review
- December 22, 2019
Google Review
- December 21, 2019
Left by David G.
Google Review
- December 21, 2019
Google Review
- December 19, 2019
Google Review
- December 18, 2019
Left by Jo W.
Rapid turnover, considering the car wash almost took as long as the 1st year checkup because the power hose broke and they needed to wash it by hand.
Response from the owner Replied: We are grateful for your assessment of your recent experience at our dealership. We strive to make every experience great and Im sorry we missed the mark on your encounter. I would appreciate the opportunity to discuss this situation in more detail and work to arrive on an agreeable solution. We will make the adjustments with our Team to ensure this type of experience doesnt happen again. Thank you and I look forward to speaking with you. Kind regards, Gary Gordon, General Manager.
Google Review
- December 17, 2019
Google Review
- December 17, 2019
Google Review
- December 16, 2019
Left by Ron D.
The entire service department staff is friendly. I arrivced before my scheduled appointment time and my service rep was tied up with another customer. No problem one of the other reps took care of me and got me set up. The job was completed before the time they said it would be done. Dustin is...
Google Review
- December 14, 2019
Left by Osama A.
Very satisfied with my service advisor (Nick), he promptly responded to my text and calls, and took good care of my case as its his car, fields Motorcars provides great benefits, It will be my first stop for my next car shopping.
Yelp Review
- December 13, 2019
I want to share my personal experience with Mercedes Benz and this particular dealer so that others don't find themselves in the same situation. I purchased a new vehicle from this dealer in 2017. I also purchased a prepaid maintenance plan, tire and rim package, and extended warranty. I am a single...
Yelp Review
- December 13, 2019
I want to share my personal experience with Mercedes Benz and this particular dealer so that others don't find themselves in the same situation. I purchased a new vehicle from this dealer in 2017. I also purchased a prepaid maintenance plan, tire and rim package, and extended warranty. I am a single...
Google Review
- December 12, 2019
Left by Julio B.
Google Review
- December 12, 2019
They got me a car, to Jacksonville, for 8K less than the dealership in town - even delivered it. Great customer service - especially Nik. He was great & he's a great asset to this organization.
Google Review
- December 11, 2019
Always awesome...
Google Review
- December 10, 2019
Google Review
- December 10, 2019
Left by Horst M.
Google Review
- December 06, 2019
Left by Rickey R.
Google Review
- December 06, 2019
Nick Baxter is great !!!
Google Review
- December 05, 2019
Left by Arthur E.
Google Review
- December 05, 2019
Left by Leroy B.
Google Review
- December 05, 2019
Google Review
- December 01, 2019
Google Review
- November 27, 2019
Tried to purchase a new Mercedes Sprinter at several dealers before we found Ron at Fields Motorcars. What a difference. The entire experience was great. Ron was the difference. We love our new Sprinter. We will be back the next time we are in the market for a Mercedes.
Google Review
- November 26, 2019
Google Review
- November 25, 2019
Left by Gina W.
Google Review
- November 24, 2019
I purchased my first Mercedes at Fields Motorcars of Lakeland. The entire team was professional, knowledgable and courteous. Tim Lowery went above and beyond to find the car I were searching for. I will be a Fields customer for life!
Google Review
- November 23, 2019
Google Review
- November 23, 2019
Left by Wilson L.
Fields Motorcars of Lakeland made the process of purchasing my Mercedes a very pleasant experience. Extremely thankful to Eddie, Troy and Marco for their expertise and professionalism. When the time comes for another MB upgrade there is no other dealership for me to consider. Thanks again.
Google Review
- November 22, 2019
Left by Richard M.
Everything was done with expertise and the staff was friendly and professional! Thanks
Google Review
- November 22, 2019
The best Mercedes service in Tampa! Rick Greene and his team of service advisors are amazing! They treat you like family and they go out of the way to provide exceptional service excellence from beginning to ending throughout the service process. I would never take our vehicles to any other Mercedes...
Google Review
- November 15, 2019
Had my car in recently and had a great experience, My service guy, Dustin, ROCKS! The entire department is friendly and efficient, they provided the loaner car as promised. Also, the waiting area is super-clean and nice and upscale, and they have ice cream.
Google Review
- November 15, 2019
Left by Bernadette A.
Google Review
- November 14, 2019
Left by Bryan H.
excellent service and the quality service you expect.
Google Review
- November 13, 2019
The associates are so very pleasant. My service representative, Dylan is extremely helpful and knowledgeable. My car was services quickly and correctly. It was washed and vacuumed .i was very pleased.
Google Review
- November 13, 2019
Dylan K. (Service Advisor) handled my service request promptly, courtesy, professionally and completely as always. It is a pleasure to do business with him and Fields Mercedes Benz in Lakeland.
Google Review
- November 12, 2019
My first time and it was a great experience. We were greeted when we drove up. Our service advisor introduced herself, knew why we were there, told us what to expect and an estimated timeframe. The customer service waiting area had everything from water, coffee, juice, breakfast foods, free WiFi,...
Google Review
- November 09, 2019
Made an appointment with Dustin for today at 10am. I sat in the service bay for 10 minutes with no acknowledgement, so I finally turned the car off and went inside. I went up to a woman who "claimed" that she didn't see me and who told me that Dustin would be with me soon. I continued to wait for...
Google Review
- November 08, 2019
Great customer service, great prices. Easiest vehicle I ever bought.
Google Review
- November 07, 2019
Left by Erin R.
Google Review
- November 06, 2019
Left by Robert S.
Great dealership. Completed required and went the extra Mile to make sure my brake problems were fixed. Provided a loaner Mercedes, during the process and even delivered the car to me, when done, in Sebring. Very satisfied.
Response from the owner Replied: Thank you for your rating and your business. Please let me know if there are further elements of your visit that need improvements. I will see to it that our Team addresses them immediately. You may reach me by phone at (863) 688-8111, or via email at ggordon@fieldsauto.com. Thank you and I look forward to better serving your automotive needs. All the best, Gary Gordon, General Manager.
Cars.com Review
- November 06, 2019
I was interested in purchasing a particular Certified Pre-owned vehicle that was available at this dealership. I turned in my lease vehicle and purchased the CPO vehicle in two short visits to the dealership. I felt that it was a seamless stress free process.
Google Review
- November 04, 2019
Could not have been happier
Google Review
- October 31, 2019
Google Review
- October 27, 2019
Yelp Review
- October 24, 2019
Don Josey and Ron Bigler were awesome to work with. We ordered a 2019 Sprinter and they assisted us through the 9-month process to get a custom order from the factory. We couldn't have asked any more from them. The entire staff is always friendy and helpful. We love Fields and love the service...
Google Review
- October 23, 2019
Google Review
- October 22, 2019
I have dealt with multiple Mercedes dealerships - Ohio, Orlando, and Tampa. I live in Tampa but THIS dealership is my Benzs permanent home. I was in a leasing nightmare and I cannot say enough good things about the gentlemen at this place (Gary, PJ, and Dustin). They always will have my business. I...
Google Review
- October 19, 2019
Left by Thomas F.
Google Review
- October 18, 2019
Left by Rechienda J.
My first time and it was a great experience. We were greeted when we drove up. Our service advisor introduced herself, knew why we were there, told us what to expect and an estimated timeframe. The customer service waiting area had everything from water, coffee, juice, breakfast foods, free WiFi,...
Google Review
- October 18, 2019
Left by Warren K.
Very good and professional. Both service writers that assisted me went out of their way to make sure I was satisfied. I was taken care of immediately by the young lady and the writer across from her, maybe dylan. It was my best experience since having service there for years. They should be rewarded.
Response from the owner Replied: Thank you so much! We love having you as part of the Fields family here at Fields Motorcars. Sincerely, Gary Gordon, General Manager.
Google Review
- October 18, 2019
Service is 2nd to none. Everyone is always nice and friendly.
Google Review
- October 16, 2019
They forgot to screw on my lug nuts once and customer service was just okay. When you have a luxury vehicle you expect great service, and that is never the case here.
Google Review
- October 16, 2019
Had an issue with a tire and stopped into Fields Mercedes. Met with Service Advisor Ms. Natalie Torres who was nothing but OUTSTANDING..!! She was very professional, courteous, caring and knowledgeable. She was able to arrange to have a new tire ordered and picked up from Tampa. Shortly after the...
Google Review
- October 15, 2019
Google Review
- October 14, 2019
We enjoyed the new car purchasing experience at Fields Mercedes. The sales representative P.J. was friendly and helpful. P.J. first listened to our needs and then responded with selections to match our needs. When he didn't have an exact match in inventory he found one at another dealership and...
Google Review
- October 11, 2019
Left by Dobie A.
Google Review
- October 11, 2019
I feel any and every one who can get a chance to buy from fields in some way should.... this is a shopping experience you will never forget... thanks much feilds and my sell rep.. margarita
Cars.com Review
- October 10, 2019
Left by Barbara L.
We received excellent customer service at Fields. Troy was very patient with me as I had a difficult time making up my mind on which car to purchase. We would most definitely purchase another vehicle from Fields MotorCars.
Google Review
- October 09, 2019
Google Review
- October 08, 2019
Google Review
- October 08, 2019
Nick in service is amazing. We only wish their location was here in Nashville and we could use them all the time. We purchased a ML from another local dealership and had quite a time of it - not a good experience. However, Nick helped us out a ton by being up front about what needed work and also...
Google Review
- October 08, 2019
Left by Ron D.
I used the online scheduler to make my appointment. However I needed to change and called Dustin Rogers in the service department. ( He has been tremendous with his service in the past). He promptly made the schedule chage to meet my needs. I dropped off the vehicle and the service department...
Google Review
- October 08, 2019
Dylan in service is always efficient and polite and easy to get hold of when I call to check on my car. Thanks Dylan!
Google Review
- October 08, 2019
Dylan in service is always efficient and polite and easy to get hold of when I call to check on my car. Thanks Dylan!
Google Review
- October 08, 2019
Nick in service is amazing. We only wish their location was here in Nashville and we could use them all the time. We purchased a ML from another local dealership and had quite a time of it - not a good experience. However, Nick helped us out a ton by being up front about what needed work and also...
Google Review
- October 08, 2019
I used the online scheduler to make my appointment. However I needed to change and called Dustin Rogers in the service department. ( He has been tremendous with his service in the past). He promptly made the schedule chage to meet my needs. I dropped off the vehicle and the service department...
Google Review
- October 03, 2019
Left by Jerry J.
UPDATE 10/2/2019:We ordered a custom built 2019 Sprinter 2500 170" Passenger Van from Don Josey & Ron Bigler. They assisted us every step of the way trying to get a coveted build slot for the 2019 with the South Carolina Factory production mostly taken by Amazon. It took a full 9 months but Don &...
Response from the owner Replied: I'm glad to hear you had a good experience with us at Fields Motorcars. I'll be sure to mention it to our team! We appreciate your business! Sincerely, Gary Gordon, General Manager.
Google Review
- October 03, 2019
Left by Cyril N.
Purchased my first Mercedes at this place after searching and visiting other Mercedes dealerships. This dealership was the best of about 8 we visited. No pressure and so relaxed. Richardo Gonzalez was a great salesman. Very knowledgeable about the vehicle we purchased and about the dealership....
Google Review
- October 03, 2019
Purchased my first Mercedes at this place after searching and visiting other Mercedes dealerships. This dealership was the best of about 8 we visited. No pressure and so relaxed. Richardo Gonzalez was a great salesman. Very knowledgeable about the vehicle we purchased and about the dealership....
Yelp Review
- October 03, 2019
Purchased my first Mercedes from this dealership. We have visited 8 different dealership all around Florida looking for the best price. Ricardo Gonzalez was a great salesman and the rest of the staff were friendly. No pressure and very knowledgeable. They treated us very well and very customer...
Google Review
- October 02, 2019
Even thought they dealt with a stubborn sensor they were constantly keeping me informed and asking if they could do anything for my inconvenience including upgrading the loner for an out of town trip
Google Review
- October 01, 2019
Even thought they dealt with a stubborn sensor they were constantly keeping me informed and asking if they could do anything for my inconvenience including upgrading the loner for an out of town trip
Cars.com Review
- October 01, 2019
Wonderful people with whom to deal . The facility was incredibly modern , clean and flowed .The sales staff was knowledgeable and professional .Everyone there was polite and attentive . The sale manager greeted me and the finance person could not have been easier to work with . I've already...
Google Review
- September 28, 2019
Left by Camille R.
everything was great. I would suggest putting paper floor mats down - my mats have dark foot prints all over them so they have to be cleaned.
Response from the owner Replied: Its a pleasure doing business with you, thank you! We are appreciative for your delightful rating. All the best, Gary Gordon, General Manager.
Google Review
- September 26, 2019
Google Review
- September 24, 2019
We didnt expected to leave the dealer with the car we needed for our company, but Mr Ron Bigler worked out with our budget and we got a great deal in the car that works the best for our company needs. Definitely recommend Fields Motorcars. Dream cars and amazing customer services. What a great...
Google Review
- September 24, 2019
Natalie manages my service needs at Fields Motorcars. I have full confidence in her expertise. My experience is always satisfactory. Thank you for excellent service.
Google Review
- September 24, 2019
Awesome service department. Always thankful for Dustin and his team!
Google Review
- September 23, 2019
Left by Christina H.
Google Review
- September 22, 2019
Left by Daragh C.
Google Review
- September 22, 2019
Left by Margaret K.
Google Review
- September 22, 2019
Natalie manages my service needs at Fields Motorcars. I have full confidence in her expertise. My experience is always satisfactory. Thank you for excellent service.
Google Review
- September 21, 2019
We didnt expected to leave the dealer with the car we needed for our company, but Mr Ron Bigler worked out with our budget and we got a great deal in the car that works the best for our company needs. Definitely recommend Fields Motorcars. Dream cars and amazing customer services. What a great...
Google Review
- September 19, 2019
Google Review
- September 18, 2019
I had no appointment and my service rep Dustin worked me in and got my problem with my car addressed in record time. Just another example where my Lakeland Fields Mercedes dealership continues to exceed my expectationsEmzell Blanton
Google Review
- September 18, 2019
Left by Jose F.
Google Review
- September 17, 2019
Bought my first Mercedes working with Philip Nunez. He did a great job making sure my needs were met. William also went above and beyond to ensure my car had what it needed! I highly recommend going to Fields if you need a Mercedes Benz.
Google Review
- September 17, 2019
Every person I've worked with here has been incredible. Tim Lowery helped me pick out my dream car and I couldn't be happier. When it comes to service Dylan Kyser is responsive, friendly and knowledgeable. Tim and Dylan can take the credit, because of them I will be a Fields customer for life!
Google Review
- September 17, 2019
Recently purchased our E450A from another dealership, but had a two factory issues and two other issues. Fields Motorcars treated us and took care of all four issues without cost to us. Gave us a loaner car while awaiting diagnosis and parts. Able to complete the fixes without to much...
Google Review
- September 17, 2019
I had the pleasure of working with PJ Nunez in purchasing a pre-owned vehicle. I live in Jacksonville over 3 hours away. We handled everything over the phone before arriving. We were there no longer than an hour to test drive and meet with the finance department. This was the best car purchasing...
Google Review
- September 17, 2019
I was purchasing a vehicle online from a place local to Fields Mercedes of Lakeland. I asked the seller to have the Mercedes dealership perform an oil change and pre-purchase inspection (PPI) to verify the vehicle was in as advertised condition prior to me flying into town from 1,000 miles away to...
Google Review
- September 17, 2019
As always, great service and personal attention.
Google Review
- September 17, 2019
Left by Torshanda H.
Google Review
- September 17, 2019
Left by Brittney S.
Every person I've worked with here has been incredible. Tim Lowery helped me pick out my dream car and I couldn't be happier. When it comes to service Dylan Kyser is responsive, friendly and knowledgeable. Tim and Dylan can take the credit, because of them I will be a Fields customer for life!
Google Review
- September 16, 2019
Left by Michael E.
Cars.com Review
- September 13, 2019
Took gle in for 30k service, pulled out 60 minutes later with a my car running like new and perfectly cleaned. Thank you Dylan and team. .
Google Review
- September 13, 2019
Left by Angie L.
Dustin Rogers is fabulous!
Google Review
- September 13, 2019
Left by Philip V.
Bought my first Mercedes working with Philip Nunez. He did a great job making sure my needs were met. William also went above and beyond to ensure my car had what it needed! I highly recommend going to Fields if you need a Mercedes Benz.
Google Review
- September 13, 2019
Left by Jessica C.
I had the pleasure of working with PJ Nunez in purchasing a pre-owned vehicle. I live in Jacksonville over 3 hours away. We handled everything over the phone before arriving. We were there no longer than an hour to test drive and meet with the finance department. This was the best car purchasing...
Google Review
- September 13, 2019
Recently purchased our E450A from another dealership, but had a two factory issues and two other issues. Fields Motorcars treated us and took care of all four issues without cost to us. Gave us a loaner car while awaiting diagnosis and parts. Able to complete the fixes without to much...
Google Review
- September 13, 2019
I was purchasing a vehicle online from a place local to Fields Mercedes of Lakeland. I asked the seller to have the Mercedes dealership perform an oil change and pre-purchase inspection (PPI) to verify the vehicle was in as advertised condition prior to me flying into town from 1,000 miles away to...
Google Review
- September 13, 2019
As always, great service and personal attention.
Cars.com Review
- September 12, 2019
Always pleased with the service provided at Fields Motorcars. My appointment was for a recall review. But it was not until 1000. I happened to be in the area much earlier than expected. Therefore, I stopped by the dealer to see if they could take my vehicle earlier. They gladly received me,...
Google Review
- September 11, 2019
Dustin Rogers is fabulous!
Google Review
- September 10, 2019
Left by Sheila W.
Google Review
- September 09, 2019
The staff at Fields Mercedes are always very knowledgeable and helpful. Jeff was able to get me in quickly repairs were made I was able to continue on my day :-)
Google Review
- September 08, 2019
Not professional at all because of their management changed. It was very nice when alex was the service manager. I just got my oil change last week and still giving me massage exceed 2900 miles so I had to take it back. You spend extra buck so you can have peace of mind. Don't have extra time or...
Google Review
- September 08, 2019
The service department at Fields Mercedes Lakeland is the best I have ever worked with and I have owned too many cars during my lifetime to count! Rick Greene is outstanding and is willing to go the extra mile to assist you.Dr. A.G. Toth
Google Review
- September 08, 2019
Dylan has always provided excellent service and hes very knowledgeable too. I trust when he talks. Thank you!
Google Review
- September 08, 2019
My wife and I have just had the pleasure of working with Tim Lowery of Fields Motorcars in Lakeland Florida. Tims service, patience and knowledge went beyond any service we have ever received in a car dealership before. Everything went so smoothly and we got an incredible deal on both the new cars...
Google Review
- September 08, 2019
Excellent service and very friendly employees.
Cars.com Review
- September 06, 2019
Always straight forward and explains everything in great detail.
Google Review
- September 05, 2019
Google Review
- September 05, 2019
Left by Thomas J.
Google Review
- September 05, 2019
Left by Bridgette C.
Google Review
- September 04, 2019
Google Review
- September 04, 2019
Google Review
- August 31, 2019
Excellent service and very friendly employees.
Google Review
- August 28, 2019
Cars.com Review
- August 28, 2019
Always prove great costumer service and making sure everyone is taken care of.
Cars.com Review
- August 27, 2019
My service Rep, Dustin, was attentive and wonderful to work with.
Google Review
- August 26, 2019
Google Review
- August 25, 2019
Excellent service and very friendly employees.
Google Review
- August 21, 2019
Left by Jennifer N.
Google Review
- August 20, 2019
Left by Salima A.
Not professional at all because of their management changed. It was very nice when alex was the service manager. I just got my oil change last week and still giving me massage exceed 2900 miles so I had to take it back. You spend extra buck so you can have peace of mind. Don't have extra time or...
Google Review
- August 19, 2019
Left by Salima A.
Not professional at all because of their management changed. It was very nice when alex was the service manager. I just got my oil change last week and still giving me massage exceed 2900 miles so I had to take it back. You spend extra buck sk you can have peace of mind. Don't have extra time or...
Google Review
- August 16, 2019
Left by Chris W.
Google Review
- August 16, 2019
Google Review
- August 15, 2019
Left by Jarod M.
Google Review
- August 15, 2019
Google Review
- August 13, 2019
Left by Alexander T.
The service department at Fields Mercedes Lakeland is the best I have ever worked with and I have owned too many cars during my lifetime to count! Rick Greene is outstanding and is willing to go the extra mile to assist you.Dr. A.G. Toth
Google Review
- August 09, 2019
Awesome!!! Tim, as always, is the best !!!!!!
Google Review
- August 09, 2019
(Translated by Google) In Fields Motorcars we always had a good human treatment and a very professional service !!! Special thanks to Ricardo Gonzalez for his cordiality and dedication in giving an excellent service. Ricardo always ready to clarify any doubt and make the purchase of your Mercedes a...
Google Review
- August 09, 2019
Very pro.Thank you for the great service
Google Review
- August 09, 2019
I have been to lots of others MBenz dealers - but this one is the best. On my 10th MBenz. Service director - even the guys who delivered my car - were all the best I have ever dealt with. I am a customer for life of Fields.
Google Review
- August 09, 2019
Very appreciative
Google Review
- August 09, 2019
(Translated by Google) In Fields Motorcars we always had a good human treatment and a very professional service !!! Special thanks to Ricardo Gonzalez for his cordiality and dedication in giving an excellent service. Ricardo always ready to clarify any doubt and make the purchase of your Mercedes a...
Google Review
- August 08, 2019
Left by Pablo M.
Google Review
- August 08, 2019
Went the extra mile to be helpful and provided A+ service. Love the Service Advisor, Dustin, who is very customer-ooriented and personal. We would def frequent the business again.
Google Review
- August 08, 2019
was very happy with the service and attention I received at Fields Motorcars. My service manager was Justin and he was professional and friendly. I love my 10 year old Mercedes and want only the best service for her (yes, my car is a her). I have been waiting for a long time for my new airbags...
Google Review
- August 08, 2019
I've come here to pick up parts for customers, as I have my own Courier service... Staff is always very professional and very friendly... Nice establishment.
Google Review
- August 08, 2019
Excellent service experience! As always Dustin is a professional focused on our experience and satisfaction. I love the proactive communication, thank you.
Google Review
- August 08, 2019
Ive bought and serviced 4 cars with Fields BMW and Mercedes in Lakeland. I have only great things to say. By far the best dealership I have ever dealt with. Service is outstanding.
Google Review
- August 08, 2019
Very great experience! Troy was amazing and so was Eddie. Everyone that we had the pleasure of working with was amazing!
Google Review
- August 08, 2019
Great service, Margarita was awesome with all of our questions and knowledge of the vehicle. I highly recommend this dealership! Thank you!!
Google Review
- August 08, 2019
Service Advisor Dylan did a great job taking care of every little detail! I appreciate him going above and beyond on my service visit.
Google Review
- August 08, 2019
Dylan (service advisor) is always friendly and welcoming. Great service!
Google Review
- August 08, 2019
I needed to purchase a vehicle for our financial institution and ended up speaking to P.J. in sales over the phone. Through phone and email, he helped our purchase on a new GLE go absolutely seamless. He got us a fair price and made sure the vehicle was delivered in perfect condition. We would...
Google Review
- August 08, 2019
Yall are the best! I had my car towed from St.Augustine to Lakeland Saturday night and it was back and fixed and in my garage Monday afternoon!
Google Review
- August 08, 2019
Dylan is the best service rep ever. I go out of my way from Tampa to go to Lakeland to see him. As long as I keep owning benzs, Dylan will have my business.
Google Review
- August 08, 2019
i took my 2010 ML350 for just one problem of low pressure in engine they fixed it but when they delivered car to me Air condition was not working they put new one after i paid then other problems came out . eventually i have to pay 6400/- to get my car back with new side mirror replaced .Which was...
Google Review
- August 08, 2019
Great service! Great people! Great coffee! Always a car wash!
Google Review
- August 08, 2019
Excellent Service. Justin did a great job.
Google Review
- August 08, 2019
Awesome service! Friendly staff!!! Quality service!
Google Review
- August 05, 2019
I needed to purchase a vehicle for our financial institution and ended up speaking to P.J. in sales over the phone. Through phone and email, he helped our purchase on a new GLE go absolutely seamless. He got us a fair price and made sure the vehicle was delivered in perfect condition. We would...
Google Review
- August 04, 2019
Google Review
- August 04, 2019
En Fields Motorcars tuvimos siempre un buen trato humano y un servicio muy profesional!!! Gracias especialmente a Ricardo Gonzalez por su cordialidad y entrega en dar un servicio excelente. Ricardo siempre dispuesto a aclarar cualquier duda y hacer de la compra de tu Mercedes una experiencia...
Google Review
- August 04, 2019
Left by Charienne M.
Google Review
- August 03, 2019
Left by Eddie P.
Google Review
- August 03, 2019
Very appreciative
Google Review
- August 03, 2019
Went the extra mile to be helpful and provided A+ service. Love the Service Advisor, Dustin, who is very customer-ooriented and personal. We would def frequent the business again.
Google Review
- August 03, 2019
Left by Franco K.
Dylan (service advisor) is always friendly and welcoming. Great service!
Response from the owner Replied: Our Team looks forward to welcoming your forthcoming return. We are dedicated to ensuring you receive the finest in customer service superiority. In appreciation, Gary Gordon, General Manager.
Google Review
- August 02, 2019
I've come here to pick up parts for customers, as I have my own Courier service... Staff is always very professional and very friendly... Nice establishment.
Google Review
- August 02, 2019
Awesome service! Friendly staff!!! Quality service!
Google Review
- August 02, 2019
Google Review
- August 01, 2019
Horrible dealer for service .My side mirror was damaged and engine was not taking too much pressure in my ml 350 . I took for these two problems. They fixed that but when car was delivered my air condition was not working . They said anything can happen anytime. I have to replace new ac. On top of...
Yelp Review
- August 01, 2019
Fields Motor Mercedes Service in Lakeland has two Great Service personneI I must recommend -Service Manager Rick and Service Advisor Dustin.For everyone who had the Mercedes serviced in Tampa and the days when Dustin Rogers and Rick Greene were Service Advisors, they both are now at Fields Motors...
Google Review
- July 31, 2019
Awesome!!! Tim, as always, is the best !!!!!!
Yelp Review
- July 31, 2019
Horrible dealership for servicing Took my ml350 for only low pressure in engine valves and they fixed that but messed up air condition so I have to put new a/c then on and on. Never went afterwards from last two years. Doing all my maintenance from Tampa bay mercedez. Big time conmen .Even...
Google Review
- July 31, 2019
Google Review
- July 30, 2019
Yall are the best! I had my car towed from St.Augustine to Lakeland Saturday night and it was back and fixed and in my garage Monday afternoon!
Google Review
- July 30, 2019
Left by Steven B.
Great service, Margarita was awesome with all of our questions and knowledge of the vehicle. I highly recommend this dealership! Thank you!!
Google Review
- July 29, 2019
Left by Miguel L.
Google Review
- July 27, 2019
Left by Vinit P.
Dylan is the best service rep ever. I go out of my way from Tampa to go to Lakeland to see him. As long as I keep owning benzs, Dylan will have my business.
Google Review
- July 26, 2019
Dylan has always provided excellent service and hes very knowledgeable too. I trust when he talks. Thank you!
Google Review
- July 25, 2019
Google Review
- July 25, 2019
Cars.com Review
- July 25, 2019
Left by Glenn G.
The annual service took about 2 h 15 min, including washing and vacuuming. The car looks great and the inspection was thorough. The waiting room is well appointed and you can work or watch TV while you wait. Would be 5 stars if less costly.
Google Review
- July 24, 2019
i took my 2010 ML350 for just one problem of low pressure in engine they fixed it but when they delivered car to me Air condition was not working they put new one after i paid then other problems came out . eventually i have to pay 6400/- to get my car back with new side mirror replaced .Which was...
Response from the owner Replied: Mr. Kumar, Thank you for sharing your review. I apologize for the difficulty youve had in the past with our Service Department. I reviewed the record and the last time you were in was in 2016. I was not the service manager at that time and a lot has changed with our Service Department and our store. I would be happy to assist you, if you would please contact me at your convenience. Sincerely, Rick GreeneService Manager863-688-8111
Google Review
- July 24, 2019
Google Review
- July 23, 2019
Google Review
- July 19, 2019
Left by Warren D.
Google Review
- July 19, 2019
Left by Doug T.
Excellent service experience! As always Dustin is a professional focused on our experience and satisfaction. I love the proactive communication, thank you.
Google Review
- July 18, 2019
Very pro.Thank you for the great service
Google Review
- July 16, 2019
Left by Jan K.
Great service! Great people! Great coffee! Always a car wash!
Response from the owner Replied: Thank you, Jan, we appreciate your business. Im grateful we were able to provide you with an exemplary experience. Sincerely, Gary Gordon, General Manager.
Google Review
- July 15, 2019
Left by Lauri A.
was very happy with the service and attention I received at Fields Motorcars. My service manager was Justin and he was professional and friendly. I love my 10 year old Mercedes and want only the best service for her (yes, my car is a her). I have been waiting for a long time for my new airbags...
Google Review
- July 13, 2019
Very great experience! Troy was amazing and so was Eddie. Everyone that we had the pleasure of working with was amazing!
Google Review
- July 12, 2019
Traded in a car in February 2019 and they didn't pay it off until June 2019. Got a letter from a collection agency thanks to them. Manager and salesman told me it was paid off a month ago and even then it was a few month's late and I have to get calls everyday from previous leasing company for...
Google Review
- July 11, 2019
Left by Ayman B.
Great people, clean location, fancy cars, best deals, along with the best service team.Thank you.
Response from the owner Replied: Thank you, Ayman, we are happy you had such a great experience here at Fields Motorcars! Thanks for making Fields your automotive choice! Sincerely, Gary Gordon, General Manager, Fields Motorcars.
Google Review
- July 11, 2019
Service Advisor Dylan did a great job taking care of every little detail! I appreciate him going above and beyond on my service visit.
Google Review
- July 10, 2019
Left by Erica G.
Response from the owner Replied: You're welcome and thank you for your continued business! It's our pleasure to have made your experience enjoyable. Best Regards, Gary Gordon, General Manager.
Google Review
- July 10, 2019
Ive bought and serviced 4 cars with Fields BMW and Mercedes in Lakeland. I have only great things to say. By far the best dealership I have ever dealt with. Service is outstanding.
Google Review
- July 10, 2019
Excellent Service. Justin did a great job.
Response from the owner Replied: Thanks for choosing Fields Motorcars! Were overjoyed to provide you with only the best in customer service superiority moving forward. With sincere thanks, Gary Gordon, General Manager.
Google Review
- July 09, 2019
I had my annual service at Fields Motorcars. My service rep. Dylan always takes care of me with a professional manner. I can't ask for any better service. 100% satisfied.
Google Review
- July 09, 2019
MY A/C was not performing to our expectations. Dylan Kyser in Service suggested I leave it with the shop overnight to be checked out. A very nice loaner Mercedes, the same model as I own, was given to me until the service was complete. I picked my car up yesterday and we immediately noticed that...
Google Review
- July 09, 2019
Justin Callahan is a wonderful service managerHe is professional in every wayVery helpful and honest,with his suggestions and adviseEvery aspect of my cars servicing was handled perfectlyCould not have been better!
Google Review
- July 09, 2019
Clean environment and great customer service
Google Review
- July 09, 2019
Good Customer service.
Google Review
- July 09, 2019
Great service and staff!
Google Review
- July 09, 2019
Out standing and trustworthy
Google Review
- July 09, 2019
Left by Johnny H.
Google Review
- July 08, 2019
We took our E350 in for it's 10,000 mile service after just purchasing it in February 2019, last week. Dylan explained everything that needed to be done, as well as those things that were not necessary! Especially since it was just certified in February! Great job, Dylan! Excellent customer service...
Google Review
- July 08, 2019
Traded in a car in February 2019 and they didn't pay it off until June 2019. Got a letter from a collection agency thanks to them. Manager and salesman told me it was paid off a month ago and even then it was a few month's late and I have to get calls everyday from previous leasing company for...
Google Review
- July 08, 2019
Dylan was awesome. So polite and professional. They got the job done.
Google Review
- July 08, 2019
It was nice to be taken care of before, during, and after our purchase. Super knowledgeable and willing to go the extra mile.
Google Review
- July 08, 2019
If you own a benz this is your go to for dealer exclusive parts.
Google Review
- July 08, 2019
I went in without appointment, Justin took care of me like he would with a appointment. Great Service!!!
Google Review
- July 08, 2019
We felt very much at home during our cars service. Tommy running the shuttle took us to get a bite to eat while we waited.
Google Review
- July 06, 2019
Out standing and trustworthy
Google Review
- July 04, 2019
Google Review
- July 03, 2019
Google Review
- June 30, 2019
Google Review
- June 27, 2019
Google Review
- June 25, 2019
Clean environment and great customer service
Google Review
- June 23, 2019
Left by Carol J.
We felt very much at home during our cars service. Tommy running the shuttle took us to get a bite to eat while we waited.
Response from the owner Replied: Thank you for choosing Fields Motorcars. It brings us great satisfaction to attend to your automotive needs. Sincerely, Gary Gordon, General Manager.
Google Review
- June 22, 2019
I had my annual service at Fields Motorcars. My service rep. Dylan always takes care of me with a professional manner. I can't ask for any better service. 100% satisfied.
Response from the owner Replied: Thank you for your wonderful comments! We'll be happy to make sure our team receives your excellent feedback. If there is anything else I can do to elevate your ownership experience, please let me know. Best Regards, Gary Gordon, General Manager, Fields Motorcars.
Google Review
- June 21, 2019
Out standing and trustworthy
Google Review
- June 19, 2019
Traded in a car in February 2019 and they didn't pay it off until June 2019. Got a letter from a collection agency thanks to them. Manager and salesman told me it was paid off a month ago and even then it was a few month's late and I have to get calls everyday from previous leasing company for...
Yelp Review
- June 19, 2019
Traded in a car in February 2019 and they didn't pay it off until June 2019. Got a letter from a collection agency thanks to them. Manager and salesman told me it was paid off a month ago and even then it was a few month's late and I have to get calls everyday from previous leasing company for...
Google Review
- June 18, 2019
Left by Sharon S.
Great service and staff!
Google Review
- June 17, 2019
I went in without appointment, Justin took care of me like he would with a appointment. Great Service!!!
Google Review
- June 17, 2019
Left by Cynthia B.
We took our E350 in for it's 10,000 mile service after just purchasing it in February 2019, last week. Dylan explained everything that needed to be done, as well as those things that were not necessary! Especially since it was just certified in February! Great job, Dylan! Excellent customer service...
Google Review
- June 16, 2019
It was nice to be taken care of before, during, and after our purchase. Super knowledgeable and willing to go the extra mile.
Google Review
- June 15, 2019
Good Customer service.
Google Review
- June 14, 2019
Left by Vanessa F.
Dylan was awesome. So polite and professional. They got the job done.
Google Review
- June 14, 2019
Google Review
- June 14, 2019
Left by Kenneth M.
MY A/C was not performing to our expectations. Dylan Kyser in Service suggested I leave it with the shop overnight to be checked out. A very nice loaner Mercedes, the same model as I own, was given to me until the service was complete. I picked my car up yesterday and we immediately noticed that...
Response from the owner Replied: Thank you for your great review! We highly value your business and look forward to assisting you at your next Service interval. If you have any questions in the meantime, please let me know at (863) 688-8111 or ggordon@fieldsauto.com. Best regards, Gary Gordon, General Manager.
Google Review
- June 14, 2019
If you own a benz this is your go to for dealer exclusive parts.
Google Review
- June 11, 2019
Yelp Review
- June 10, 2019
I was looking for a used SLK 250 and purposely bought a certified used one from a Mercedes dealer to insure the car was in top shape. I drove less than 1000 miles and the indicator came on stating I needed to have brake pads checked. Front pads had to be replaced. The dealership refused to take any...
Google Review
- June 09, 2019
Another great experience at Fields Mercedes! Gary B. always takes good care of us never selling us a car we don't need and giving us an honest assessment of each car we are interested in. Marco M. our concierge put us right at ease with all the newest electronic updates and made us feel at as...
Google Review
- June 09, 2019
As always Dylan, my Service Advisor exceeded my expectations. Fields Motorcars of Lakeland truly knows what it means to serve their customers. Dylan delivers top notch customer service every time, he continuously communicates with you while providing you updates and he makes the overall experience...
Google Review
- June 09, 2019
Excellent service!
Google Review
- June 09, 2019
Always feel like a valued customer when I stop by!
Google Review
- June 09, 2019
Excellent experience
Google Review
- June 09, 2019
Best Mercedes dealer in Orlando area.
Google Review
- June 09, 2019
best customer service you can get in the area
Google Review
- June 09, 2019
Great Deal and professional salesmanship
Google Review
- June 09, 2019
Service department is right on top of things.
Google Review
- June 09, 2019
We want to thankRon Bigler for this time,dedication and help in the process of buying are new Metris Ron was very professional at his job.Everybody at Fields Motorcars very friendly too.We has other thing add to the Metris ,Dustin Rogers did an great job getting it done for us. Ron Bigger an Five...
Google Review
- June 08, 2019
Recently, my car's check engine light came on.According to the recommendation given by a local auto mechanic, I visited Fields Motorcars in Lakeland, Florida. I decided to visit this place instead of other Mercedes service centers in Orlando.The sales representative was very attentive and...
Google Review
- June 08, 2019
I found the whole sales experience fairly pain free. Dealership was closing for the day and all the relevant people stayed to get the deal completed. No hard sell, no pressure, and dealt fairly. I found the way they did business to be very refreshing.
Google Review
- June 08, 2019
Excellent service department!!! I made the mistake of going to MB Orlando first and had a horrible experience. Fields MB in Lakeland went above an beyond to help me. The Service Manager, Rick Green is the best and took the time to work with me to correct an issue with my car. He was, helpful,...
Google Review
- June 08, 2019
When my A/C failed during a weekend of triple-digit Florida summer heat, Fields got me on the Monday schedule for service. My service adviser Dylan Kyser, who is always superlative to work with, kept me updated and ensured my time was respected. Service at Fields is a completely different-level...
Google Review
- June 08, 2019
Was there with my fiance to look at a Mercedes my fiance she end up buying the 2016 E Class the salesman Tim Lowery was very awesome . He the very first car i met that didn't pressure you in make a decision and my fiance is loving her new car. Thanks Tim for the great buying experience
Google Review
- June 08, 2019
My dealings with Fields was quite pleasant. My Mercedes needed a new Nox sensor. Now I had an 8:30AM appointment and they did not get at it until several hours later, however, they were very good about it and offered me a free rental. My Mercedes was returned freshly washed, and working properly.
Google Review
- June 08, 2019
Car buying process pretty painless no high pressure or gimmicks.
Google Review
- June 08, 2019
Left by Robert F.
Google Review
- June 07, 2019
Great Deal and professional salesmanship
Google Review
- June 05, 2019
Left by Carol M.
When my A/C failed during a weekend of triple-digit Florida summer heat, Fields got me on the Monday schedule for service. My service adviser Dylan Kyser, who is always superlative to work with, kept me updated and ensured my time was respected. Service at Fields is a completely different-level...
Cars.com Review
- June 05, 2019
Left by Kathryn K.
Efficient and didn't have to wait long. Everyone was so helpful with my questions.
Google Review
- June 04, 2019
best customer service you can get in the area
Response from the owner Replied: Were proud to have such a great Team, who are ready and willing to make your experience great. It pleases me to learn they achieved this goal on your recent visit. Thank you for sharing your assessment of Fields Motorcars. We look forward to serving your automotive needs in the future. With gratitude, Gary Gordon, General Manager.
Google Review
- June 04, 2019
Google Review
- June 04, 2019
Left by Inc E.
Google Review
- June 01, 2019
Google Review
- June 01, 2019
Left by Farida D.
As always Dylan, my Service Advisor exceeded my expectations. Fields Motorcars of Lakeland truly knows what it means to serve their customers. Dylan delivers top notch customer service every time, he continuously communicates with you while providing you updates and he makes the overall experience...
Response from the owner Replied: We are grateful to you for your favorable statements! I am glad to learn that you took pleasure in your recent visit to Fields Motorcars! If there is anything we may do to serve your automotive needs in the future, please take a moment to reach out to me straight away. It is our pleasure to attend to your automotive needs. Best Regards, Gary Gordon, General Manager.
Google Review
- May 31, 2019
Google Review
- May 31, 2019
Left by Jeffrey R.
Great service, see Justin for great service, great place to buy a Mercedes Benz!
Google Review
- May 31, 2019
Service department is right on top of things.
Google Review
- May 27, 2019
Left by Walter K.
Google Review
- May 27, 2019
Left by Alex G.