We went today to look at cars. We will never go back. The front desk girl was polite and friendly . She was fabulous . The tall salesman next to her, was absolutely rude. No one came up to us to see if we were interested in a car . We were there for about thirty minutes . My guess because we were...

Response from the owner Replied: Thank you for providing us feedback regarding your recent visit to our dealership and please accept our apologies. Your experience is not representative of our commitment to client attention and service. We do not have your contact information and would like to discuss this with you further. Please give our General Sales Manager Nick Gioulos a call at (847) 481-6049 at your earliest convenience.

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There appears to be a significant amount of both extremely positive (5-star) and extremely negative (1-star) reviews for Loeber Service. Having serviced my MB at different local Chicagoland dealers, Loeber will continue to be my dealer of choice to the point that I drive an added 30+ miles within...

Response from the owner Replied: Thank you for leaving a five-star review, Dan!

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Do not service your vehicle here!This dealership had my car for over a month and could not diagnose the issue. I asked for a safety inspection and diagnostic which was reported back to have passed. The day after I picked the car up I found it had a broken axle that was in need of emergency repair. ...

Response from the owner Replied: We appreciate your feedback. Please accept our apology for not clearly explaining all of the repairs needed for your vehicle. We repaired the components covered under the manufacturer’s warranty extension which required, constrained, parts that delayed the completion of the repair in a timely manner. Unfortunately, your vehicle required additional repairs of the oxygen sensors, thermostat, right front axle, sunblind, undercarriage panels and maintenance items, transmission service, 4Matic driveline service, schedule B service, spark plugs, air filter and cabin filter which you declined. If you have any further questions, please contact our service manager at (847) 933-7741. Thank you.

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Great parts store

Response from the owner Replied: Thank you for leaving a five-star review, Juan!

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It the worst dealer over priceThey charge me $450 for diagnose feeWhen I called they say The diagnosis will be $170 and I have to pay $1500 if I need to fix the car and I have warrantyI don’t recommend this dealerZero stars

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It was a great experience buying my first porsche cayenne from Loeber motors, everyone was really nice and helped me through, i had purchased porsche cayenne home delivery, sean and tim, was very nice throughout.Everything went really nice.

Response from the owner Replied: Thank you for leaving a five-star rating, Shahryar! We appreciate your business and are happy to know that you had an incredible experience with Sean and Tim.

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Response from the owner Replied: Thank you for the five-star rating, Juan!

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Only at your money!! Too high cost for any repairs! And Diagnostics cost, not accurate of problem, also charges greatly for any parts to be installed!!!

Response from the owner Replied: Thank you for taking the time to speak with our service manager to share the reasons behind your review. Our goal is to exceed our clients’ expectations with every visit, and we accept that on rare occasions we may be unable to come to a meeting of the minds. We understand the estimate you received was higher than you anticipated. We provide transparent estimates, using genuine Mercedes-Benz parts which are installed by factory trained technicians at competitive pricing. We understand that you may choose to do business elsewhere in the future and wish you well.

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Response from the owner Replied: Thank you for the five star rating, Toney!

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I am planning again to see Rehan for my next purchase. I AM sure he would be helpful and good guidance for me again. See him soon.

Response from the owner Replied: Thank you for the five-star review, Iqbal!

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I worked with Anthony Bauer via email and phone as I am in California. Anthony has got to be the best auto salesperson I have ever worked with. His product knowledge was expert level. I bought a 2024 Porsche Targa 4 GTS. Anthony, really held my hand through the paperwork, helped me arrange...

Response from the owner Replied: Thank you for leaving a five-star review! We're pleased to hear that you had an incredible experience with our team.

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Response from the owner Replied: Thank you for leaving a five-star rating!

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Brandon Cruz at service was really helpful !!

Response from the owner Replied: Thank you for leaving a five-star review!

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Worst mercedes dealership in all of Chicagoland, better off going to the other a few miles away. Took my car in to replace a starter, went to pick it up and the screen had a giant black line going across it. They refused to admit they burned it while working on the electrical stuff for the car....

Response from the owner Replied: We appreciate your feedback. We replaced the starter on your vehicle after you had it towed to us earlier this week. This repair had no impact on the functionality of your display screen. As an act of goodwill, we offered you a discount to replace the screen and you declined. We strive to provide the best experience for each customer we serve. Unfortunately, we could not meet your expectation to provide a replacement screen at no charge and understand that you will choose to service your vehicle elsewhere in the future. Thank you so much.

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I have purchased and serviced my car at Loeber Motors for about 3 years now and everyone has just been so great! If you ever need service done, Rehan is super helpful and great at what he does. He’s very professional and responsive with questions I have regarding my car. Definitely recommend them!

Response from the owner Replied: Thank you for leaving a five-star review!

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Absolutely delighted with the service at the Loeber Motors dealership! Sales Manager Nick Maniatis went above and beyond, creating a truly memorable experience throughout the car purchase process. His expertise, professionalism, and attention to detail made this not just a transaction, but a...

Response from the owner Replied: Thank you for leaving a five-star review!

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This is the right place to buy your Mercedes. My salesman; Nick Maniatis. He has expert knowledge about Mercedes. Great guy, friendly, courteous, and no pressure. In my 40 plus years, best experience ever buying a car. Thanks, Nick.

Response from the owner Replied: Thank you for leaving a five-star review! We're thrilled to hear that your experience with Nick was phenomenal. We appreciate your business.

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I have been purchasing and servicing my Mercedes Benz automobiles at Loeber for 26 years. Loeber Motors has been consistently professional, responsive and cost-effective. I cannot recommend them too highly!

Response from the owner Replied: Thank you for leaving a five-star review!

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Changed left axle there, car received with broke air intake hose and not running in a month. Taped air hose and car vibrating on spot. Told to changed everything for 10000! Would definitely reconsider going back at all.

Response from the owner Replied: Hi Krasimir. Thank you for your feedback. At Loeber, we strive to provide everyone with the best possible customer service experience and regret that you don’t feel this occurred during your visit. Our Service Director is always available and happy to speak with clients regarding their experience. Joe Schlauch can be reached at the dealership via phone (847-933-7703) or email (jschlauch@loebermotors.com) to assist you with your concerns. We look forward to hearing from you.

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Do not trust Loeber Motors. We paid for a brand new car in early January on the representation that it would take 2-4 days to fix a paint defect. Only after they took our money did they disclose that it would actually take a month to fix the paint defect. It has now been a month since we paid for...

Response from the owner Replied: Mr. Hufendick,Thank you for the conversation about this circumstance earlier today. Unfortunately, Mercedes-Benz must approve the repair on the factory paint defect and is taking more time than we had originally anticipated. As we shared with you on our call, we are diligently and wholeheartedly working through the proper channels with Mercedes-Benz to get this resolved for you as quickly as possible. Please know we truly value your business and feedback, and we empathize with your frustrations. As promised, we’ll work directly with you to find a solution that meets your expectations.

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The dealer 🤩

Response from the owner Replied: Thank you for the positive review!

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This was my best car buying experience ever. Sid was so amazing and professional. He made a whole experience easy and friendly. Justin was professional and easy to work with. Nick has been so welcoming. However, I want to give special shout out to Sid, who took care of me. I am a very happy customer.

Response from the owner Replied: Thank you for leaving a fantastic five-star review! We are pleased to hear that your experience with Sid, Nick, and Justin was incredible.

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Worst Mercedes Service department. I dont recommend anyone getting their cars service here. Advisory i was assigned has no respect to his customers. Made me wait a week for an appointment and then tells me it will take couple days for a tech to review. When asked for a manager, he simply wouldnt...

Response from the owner Replied: Hi Kamran. Thank you for your feedback. At Loeber we strive to provide everyone with the best possible customer service experience and regret that you don’t feel this occurred during your visit. Our Service Director is always available and happy to speak with clients regarding their experience. Joe Schlauch can be reached at the dealership via phone (847-933-7703) or email (jschlauch@loebermotors.com) to assist you with your concerns. We look forward to hearing from you.

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Worst Mercedes Service department. I dont recommend anyone getting their cars service here. Advisory i was assigned has no respect to his customers. Made me wait a week for an appointment and then tells me it will take couple days for a tech to review. When asked for a manager, he simply wouldnt...

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We have purchased our car out of there. Great and professional stuff,very nice and clean dealership!

Response from the owner Replied: Hi Tanya, We are sorry that you are having issues with your vehicle and like you would like to get to the bottom of the problem as quickly as possible. Unfortunately, our service department has been booked solid for the past several months and we are working as hard and as fast as we can to ensure quick turnarounds for every customer. Our service director would love to speak with you directly to get a more in-depth idea of what the specific issues are that you are having. If you provide me with your email address, I can send his direct information to you. We look forward to hearing from you.

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Very friendly took the time to get it right

Response from the owner Replied: Thank you for leaving a five-star review, Joe!

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Very professional from start to finish! Jeff Disandro and Justin Mccormick could not have treated me any better. Would recommend them to anyone!!

Response from the owner Replied: Thank you for leaving a wonderful five-star review, Jason! We are pleased to hear that Jeff and Justin provided fantastic customer service.

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Best experience I have had with a car dealership. No pressure sale. Mark was great, upfront with everything. Had the deal set up before I even walked in. No surprise charges. He walked me through all the car options, made sure my app was set up. Generally cared about me be happy with my my deal....

Response from the owner Replied: Thank you for taking the time to leave a fantastic five-star review, Brian! We are happy to hear that your experience with Mark and Justin was wonderful.

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In January 2023 I backed my wife's Q5 into a small concrete pillar ~ 7 miles/hour... the seemingly minor damage totaled the car. I searched from February through December to find a suitable replacement. By May we knew we wanted a Macan 6-cyl. I searched with Brand Ambassadors from Porsche Dealers...

Response from the owner Replied: Thank you for leaving a fantastic review, Robert! We are thrilled to hear that your experience with our team was phenomenal.

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My husband and I recently had the pleasure of purchasing a new Macan S from Lincolnwood Porsche — working with Anthony Bauer was a wonderful experience. We were so fortunate to receive the experience, knowledge, and care of one of the premier Porsche Ambassadors in the U.S. Anthony went above and...

Response from the owner Replied: Thank you for leaving a fantastic five-star review, Janet! We are pleased to hear that you had a great experience with Anthony on our team!

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I have been purchasing cars for many years from different dealerships but this was the best experience I have ever had!

Response from the owner Replied: Thank you for taking the time to leave a five-star review, Karen!

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Anthony Bauer did an exceptional job at creating a wonderful buying experience.I would highly recommend Loeber Porsche and Anthony for your automobile buying needs. Informative, knowledgeable, and attentive to all of our questions and needs.Anthony took the time and addressed all concerns and...

Response from the owner Replied: Thank you for leaving a fabulous five-star review, Dave!

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I had excellent experience working with Serene, she was knowledgeable and easy to work with.

Response from the owner Replied: Thank you for leaving a five-star review! We are thrilled to hear that Serene delivered fantastic service.

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My wife and I found this car online Porsche Panamera 2019. I emailed my interest and, I got a call immediately from Anthony Bauer. He was very energetic and positive. We saw that the dealership was close to an event that we were attending and to where we were going to be shopping so we made an...

Response from the owner Replied: Thank you so much for taking the time to leave a fantastic five-star review! We are thrilled to hear that your experience with Anthony was amazing.

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Response from the owner Replied: Thank you for leaving a five-star rating, Saeed!

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Response from the owner Replied: Thank you for the incredible rating, Ashour!

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WARNING ‼️ I never made a review, but I think this important, if you don’t want to have the worse experience in your life, don’t take your Sprinter to the Mercedes place, go to another one, in resume my Van was there for three weeks and I never received an update or call back from Brando Cruz or...

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Purchased a Mercedes from another location and i take it to this location for services and after every time i’ve brought it for service i notice another issue. i’ve had problems with drainage in the car and after bringing it in they gave little to no information on the issue or even told me if they...

Response from the owner Replied: Hi Edessa, it is unfortunate that you didn't have a great experience with us and we would love the opportunity to rectify this situation so that it does not happen to you or anyone else. Would you be willing to provide more information concerning your experience? If so, we can set up a call with you and our Fixed Operations Director as soon as possible.

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Awesome staff, great prices. Flexible.Get you in to the car you want

Response from the owner Replied: Thank you for leaving a five-star review, Nicholas!

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Service has not improved. I brought my car 11/24 for maintenance and all they say is they are short staff. They were the one who offered the date and as a customer no access to their staffing. I have to drive a loaner with big markings of Lieberman for the weekend. For eight hours of them having my...

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Great Service

Response from the owner Replied: Thank you for leaving a great rating, Cecil!

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Purchased a C-300 today. What a fantastic experience from the time we walked in the door to the time we left. Sales person and manager were subjected to my normal car buying stories and Dad jokes - both of them were personable and friendly! Finance guy was ZERO pressure sales, which was very much...

Response from the owner Replied: Thank you for leaving a wonderful five-star review, Joe! We are happy to hear that your experience with our team was an incredible one. Congratulations on your C-300!

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We had a terrific experience. Traded in our older Mercedes and went seemlessly. highly recommend. Adam was our salesman and was very knowledgeable in all areas and answered all our questions and concerns.

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I bought my second Mercedes from Loeber Motors. Mark Sarros was our sales person for the second time and he is one of the best. We love coming to him, he's an awesome person and I prefer working with him. He's great, highly recommend him. And the whole dealership its self is just amazing. It was a...

Response from the owner Replied: Thank you for leaving a wonderful five-star review, Sevdalin! We are pleased to hear that you had an incredible experience purchasing your second Mercedes with Mark and the rest of our team.

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Response from the owner Replied: Thank you for leaving a great rating, Jeffery!

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Response from the owner Replied: Thank you for leaving a five-star rating, Susan!

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Response from the owner Replied: Thank you for the five-star rating, Liliana!

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Vitas and Justin were very helpful, efficient and great at what they do! I came in late and I was able to purchase a car quickly and smoothly, with the best customer service. They showed me all options and helped me choose what’s best. I’ve been to other dealerships, and employees could be so rude—...

Response from the owner Replied: Thank you for leaving a wonderful five-star review! We are thrilled to hear that your experience with Vitas and Justin was amazing.

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I bought a 2020 Mercedes Benz GLC SUV and Justin & Adam did a fantastic job on helping me trade in my Jeep. Definitely great team work between the two of them

Response from the owner Replied: Thank you for leaving a five-star review, Bayron! We are pleased to hear that your experience with Justin and Adam was amazing!

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took my car to this place for the tcu reset , Paulina Kunda has great knowledge, she took care of the issue in a very professional way. thank you so much

Response from the owner Replied: Thank you for leaving a wonderful five-star review! We are thrilled to hear that you had a wonderful experience with Paulina on our team!

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Response from the owner Replied: Thank you for leaving a five-star rating, Sunny!

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Response from the owner Replied: Thanks for the great review Yosef!

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Avoid this dealer at all costs. They are shady - They lied to me and committed fraud. I purchased my car as a certified pre-owned in November 2019. It had 14 miles on it. I was told they the car had been "lost" in their inventory for cars on the lot. I recently bought a new car and was told...

Response from the owner Replied: Hi Deirdre. We appreciate your feedback and want to ensure you that in no way did our staff deceive you or give you inaccurate information. When we sold you the vehicle, the Carfax was clean with no indication of the minor damage to the roof. Unfortunately, Carfax updated the report on this vehicle after your purchase. Our goal is to always provide exceptional customer service, however, some things are out of our control. We apologize that you didn’t have a great experience after your purchase and are here if you need anything in the future.

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Teach your staff or driver not to drive like an idiot with 100+ on the dash, tailgating cars, and swerving, especially on a dealer plate and car that will be sold to a customer after it gets f up.

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HORRIBLE DEALERSHIP. When my father brought in his Mercedes for repair, he had forgotten to mention the extended warranty. Over the course of 3-4 business days, he and my son tried to call the service technician (Brandon Cruz) repeatedly to inform him, leaving messages every time. On the 4th-5th...

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HORRIBLE DEALERSHIP. When my father brought in his Mercedes for repair, he had forgotten to mention the extended warranty. Over the course of 3-4 business days, he and my son tried to call the service technician (Brandon Cruz) repeatedly to inform him, leaving messages every time. On the 4th-5th...

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I took my car for an oil change and the guy who was helping me his name is Brendan Cruz and told me I’m gonna call you once your car is ready but never did. I I left my car 7 AM and called him four times left him multiple messages to call me back and he never called me back and it was 5 PM. I called...

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If I could I would give them 0 starts! I took my car in on Monday do get it detailed clean, as I was dropping off the car I got an important phone call and had my head in the cloud as part of this if my fault for not taking my belongings with me but I figured it’s Mercedes dealer I mean what can go...

Response from the owner Replied: Hi Ramona, thanks for sharing this information. Do you mind sharing some additional information as we don’t have a record of you being a customer of Loeber Motors? We look forward to hearing from you so that we can get to the bottom of this matter.

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I worked with Dan. He was refreshingly nice and genuine. He was patient with my wife and I during our long purchase process. Interest rates and trade ins suck right now, but overall came away with a smile. Ask for Dan!

Response from the owner Replied: Thank you so much for the five-star review, Joshua! We are thrilled to hear that you had a great experience with Dan!

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This is Aisha Zeshan, We just bought a GLC300 Hybrid From Loeber Motors and Mark Sarros is the GEM 💎 of Loeber Motors. I blindly trust Mark and Loeber Motors is a reliable name in Chicagoland and it requires no futher intoduction or praises. Jeff in Finance was very nice to work with and It was...

Response from the owner Replied: Thank you for the incredible five-star review! We are so glad you had a great experience with Mark and Jeff.

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Response from the owner Replied: Thank you for your review. Would you mind giving us a little more background about your experience so we can better understand your ranking?

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Response from the owner Replied: Thank you for leaving a great rating, Yuriy!

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I purchased my GLB250 from out of state. I worked with Dan, he was amazing took time to show me details and really listened to me. My rating is based on him. I had secured my own financing. I do think the process on out of state should be revised as my husband and I had to actually go to the...

Response from the owner Replied: Thank you for leaving a five-star review, Megan. We are happy to hear that you had a wonderful experience with Dan!

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Dan was incredible. Would definately do business with him again. Traveled from Southern Indiana, so that is saying a lot.

Response from the owner Replied: Thank you for the wonderful review!

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Response from the owner Replied: Thank you for the five-star rating, Vivek!

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the absolute worst experience ever from this dealershipdon't recommend

Response from the owner Replied: We are sorry to hear you had a negative experience at our dealership. Our goal is always to provide excellent customer service to everyone, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your experience so we can improve our service in the future.

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Very disappointed, these people are not sincere and make sure you check all forms signed.

Response from the owner Replied: We are sorry to hear you had a negative experience at our dealership. Our goal is always to provide excellent customer service to everyone, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your experience so we can improve our service in the future.

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My current car lease is about to expire and I am sold on a Benz as my new wheels. I asked around to find out where to get from, and heard an experience with a salesman that turned me away from this dealership. Loeber must have lost sight of how much money and effort it takes to acquire a customer,...

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After 10 years doing business withLoeber motors very disappointed

Response from the owner Replied: We are sorry to hear you had a negative experience at our dealership. Our goal is always to provide excellent customer service to everyone, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your experience so we can improve our service in the future.

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Worse dealership, wasted my time. Don’t recommend.

Response from the owner Replied: We are sorry to hear you had a negative experience at our dealership. Our goal is always to provide excellent customer service to everyone, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your experience so we can improve our service in the future.

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Very unhappy with my visit here, wasted my time for nothing, unprofessional and rude. Dont recommend

Response from the owner Replied: We are sorry to hear you had a negative experience at our dealership. Our goal is always to provide excellent customer service to everyone, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your experience so we can improve our service in the future.

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I want to thank Paulina and Joe from the service advisor team. Both of them are responsive, very professional with great knowledges about the vehicle. They kept me on the loop all the time while my car was in the shop. FYI- I have a smart car which only Loeber is able to service it in the Midwest....

Response from the owner Replied: Thank you for leaving such a wonderful five-star review, Cindy! We are thrilled to hear that your experience with Paulina and Joe was excellent!

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I took my E class to have it check and fix some issues. Service consultant Rehan helped me with a good customer service and got all the work well done on my car in a timely manner. Great experience and keep up the good work Rehan!

Response from the owner Replied: Thank you for the wonderful five-star review, Dan!

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Extremely Disappointing Experience at Loeber Motors⭐️ Rating: 0 out of 5 starsMy recent experience at Loeber Motors was absolutely abysmal, and I feel compelled to share the details so that others don't have to endure the same treatment. As an owner of an S-Class, I have always enjoyed excellent...

Response from the owner Replied: Hello. We are sorry that you had an unpleasant experience while attempting to purchase a vehicle. However, we want to be sure that we have all of the necessary information before escalating this. Your review states that you had an encounter with a sales manager by the name of Chris, but we do not have a Sales Manager or anyone on our sales team by the name of Chris. Will you please confirm that you had this experience with Loeber Motors in Lincolnwood, IL?

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You need to upload more than 3 pictures per vehicle on the cars.com app. That may possible be the most annoying thing any dealership can do. I don’t care about the cost they are charging you — you need to upload pictures of the interiors as well.

Dealer Replied: We are sorry to hear you had a negative experience at our dealership. Our goal is always to provide excellent customer service to everyone, so we're disappointed that we didn't meet your expectations. We would love to speak with you further about your experience so we can improve our service in the future.

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Good

Response from the owner Replied: Thank you for the five star review, Abdul!

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Travel 16 miles with my bike to order a lost key. Friendly staff , towards coming. Mr. David Ramos took my order , checked twice the information, and assured that everything would be correct.

Response from the owner Replied: Thank you for the wonderful five star review, Michail!

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This is place what ever you want and very helpful people very friendly cooperative i like this location

Response from the owner Replied: Thank you for the wonderful five-star review, Syed! We appreciate your loyalty to Loeber Motors!

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Response from the owner Replied: Thank you for the five-star rating!

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Mark Sarros is a great product consultant who listens and understands your needs before trying to make a sale. Finance was pretty smooth as well and my wife never felt pressured. We have bought vehicles from over 30 auto dealers throughout our life and Loeber is in our top three.

Response from the owner Replied: Thank you for the wonderful five star review, Orlando! We are so glad you had a great experience with Mike and the rest of our team!

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Curtis, Mark, and the supporting team were great. I got to the dealership late on a Saturday and they were still able to accommodate me and make the purchasing process smooth. I've owned different German cars and the Loeber team made this purchase experience the best one thus far, and I'm sure it...

Response from the owner Replied: Thank you for the wonderful five star review, Harry! We are so glad you had such an incredible buying experience with our team.

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Response from the owner Replied: Thank you for the five star rating, Paul!

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I’m not coming backMade an appointment two weeks in advance. Entered to the service area on time, a young guy took the keys from me and told me to wait in the lounge area (it was empty, see picture). Aprox 20 minutes passed and I’m getting a little upset because so far no-one has approach to me. I...

Response from the owner Replied: Mr. Requena, thank you for your feedback. We reviewed your service visit records and would like to speak with you further. Please contact our Mercedes-Benz Service Director, Joe Schlauch, at 847-933-7703. Thank you so much.

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