Cars.com Review
- August 07, 2020
Took my 2016 E Class in for scheduled service. A great experience. Raul was very helpful and kept me informed throughout the process. I live part of the year up north and AutoNation provided a much better experience than the MB dealer I have dealt with up North!
Mercedes-Benz of Pompano 2406 Replied: James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 07, 2020
This is the worst Mercedes dealership I have ever been to. The service was horrendous. My car broke down and had to be towed and it sat on the lot there for four days without anyone looking at it. After speaking to the service manager, Todd Banks, who couldn't commit to when my car would be looked...
Response from the owner Replied: Thank you, Cynthia, for reaching out to us. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- August 06, 2020
I recently brought my E class in for a scheduled maintenance. Staff is very friendly and professional. Bryan went out of his way to make sure my vehicle was running like new. Pompano location has been great from purchase through service.
Mercedes-Benz of Pompano 2406 Replied: Hi Adam, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 04, 2020
Dealership was great and what I expected of a Mercedes dealership. Salesperson (Eric) was knowledgeable and, best of all, most of the process was completed online or over the phone, to include trade-in. My only complaint would be, and its petty, but i dont feel the vehicle was turned over very...
Response from the owner Replied: Hi Andrew, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- August 01, 2020
Response from the owner Replied: Joanne, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- July 31, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ann! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 31, 2020
Super Dealer. Will always refer other friend and family to use this dealer. Top notch Service consultant Richardson, very knowledgeable about my issues with my E55 AMG.I will continue to use this dealer with all my service needs.
Response from the owner Replied: Dennis, we are so happy to read such a great review about Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 29, 2020
Response from the owner Replied: Fred, thank you for your positive review. We're happy to have been of service to you!
Cars.com Review
- July 29, 2020
No idea of customer service, when I manager tells you glue a part back on the car you?ve just purchased a week ago is unacceptable!!!! When you try to contact the GM that?s mission impossible...
Mercedes-Benz of Pompano 2406 Replied: Alexander, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- July 28, 2020
Response from the owner Replied: Jo, thank you so much for your high rating. We hope you have a great day!
Google Review
- July 28, 2020
Love my new car!! Had a great experience and thank you to Albert Medina for making it easy.Update: I still love my car but I have to complain about the service I recently received. I brought my car in for 20k service and elected not to take loaner as I had a ride that day. I expected the service...
Google Review
- July 28, 2020
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 23, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- July 18, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Patricia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 16, 2020
Response from the owner Replied: Hi Davindra, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- July 16, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Janet! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 15, 2020
Response from the owner Replied: Hi, thank you for the wonderful star rating, Malika! If there is anything else that we may do for you, please do not hesitate to reach out!
Google Review
- July 14, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Keith! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 14, 2020
Response from the owner Replied: Louis, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road!
Cars.com Review
- July 10, 2020
The service was great, but it is absolutely absurd to pay $1,700 for a sensor and some other tiny part. As much as I love mercedez and as great the service they offer, it is simply unfair that anyone should have to pay such rates, unless they come with gold or diamonds... which they don?t.
Mercedes-Benz of Pompano 2406 Replied: We appreciate you taking the time to leave us a response! We always strive to provide personable and excellent customer service. Thank you again for the review! Safe travels!
Google Review
- July 07, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Cars.com Review
- July 07, 2020
First time purchasing a car using the internet, and it was a pleasant experience. Giancarlo was superb engaging me, and providing me the necessary information without making me feel like I was being sold. Once we got to the showroom at Mercedes Benz of Pompano, we just signed and drove off.
Mercedes-Benz of Pompano 2406 Replied: Hello Joshua, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with our team. As one of our valued customers we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 06, 2020
Response from the owner Replied: Thanks for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 06, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Yagami! Feel free to stop by if you ever need any more help.
Google Review
- July 06, 2020
I have a Mercedes Benz SL550 which had been stolen and recovered. Raul Mendez was the service consultant who was assigned to my vehicle. The experience with Raul was as bad as it could possibly get. When my vehicle first got to the dealership Raul advised me and my insurance company it would take...
Response from the owner Replied: Darren, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in us. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- July 05, 2020
I have a Mercedes Benz SL550 which had been stolen and recovered. I decided to have my vehicle repaired at Mercedes-Benz of pompano . Raul Mendez was the service consultant who was assigned to my vehicle. The experience with Raul was as bad as it could possibly get. When my vehicle first got to the...
Google Review
- July 04, 2020
Why do some dealers feel it's ok to have the most uncomfortable buying experience? Making it feel as if your being discriminated against because it seems like you don't belong in this "high end dealer". The entire place and people have a cold dead feel about it. I was in Mercedes of Pompano an...
Google Review
- July 04, 2020
FIRST-CLASS TREATMENT!In light of the pandemic, I wanted limited contact with folks as possible. The agent arranged for my car to be picked up from my house; BIG PLUS. When my car arrived, my service agent, Armando, called to notify me that my vehicle arrived safely; ANOTHER BIG PLUS. Armando...
Response from the owner Replied: Gail, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- July 04, 2020
Response from the owner Replied: Hi Nikki, thank you so much for your high rating! We hope to see you soon!
Google Review
- July 03, 2020
Response from the owner Replied: Hi Carlos, thank you so much for your high rating! We hope to see you soon!
Google Review
- July 03, 2020
Great customer service, it was the first time I brought my E350 to have a couple items fixed and was very pleased with the work they did, plus giving me a nice loaner for the week. William Laurenzi took good care of me. Since 2020 things have changed somewhat not as happy did a service and...
Response from the owner Replied: Hi Allan, we regret your most recent visit with us was not up to the standards we strive for. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 02, 2020
I was given an appointment which I met promptly. The dealership was clean, but no refreshment offered. My service advisor, Mr Bradley Markoff was businesslike. He explained that the car would be checked out and that he would get back with me once the car was checked out. He got back and...
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding these issues, please feel free to reach out to us directly. Have a great day.
Google Review
- July 02, 2020
Mercedes Benz of Pompano is the best. I bought many cars there. I went to a different dealership but no one can be compared with them. My sales guy Bob is amazing, he does everything possible to help you to find the best deal , they value your car more than any other dealer.I recommended them to...
Response from the owner Replied: Congratulations on your new vehicle, Jeannette! We're glad to hear that you found our team so helpful in the purchase of your new vehicle. If you have any further questions, please don't hesitate to reach out!
Google Review
- July 01, 2020
Response from the owner Replied: Hi Midori, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 30, 2020
Response from the owner Replied: Goksel, thank you so much for your high rating! We hope you have a great day!
Google Review
- June 30, 2020
Response from the owner Replied: Hi Simba, thank you so much for your high rating! We hope you have a great day!
Google Review
- June 30, 2020
FIRST-CLASS TREATMENT!In light of the pandemic, I wanted limited contact with folks as possible. The agent arranged for my car to be picked up from my house; BIG PLUS. When my car arrived, my service agent, Armando, called to notify me that my vehicle arrived safely; ANOTHER BIG PLUS. Armando...
Response from the owner Replied: Gail, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- June 30, 2020
Response from the owner Replied: Hi Simba, thank you so much for your high rating! We hope you have a great day!
Cars.com Review
- June 30, 2020
My auto was check as they say from head to toe. Washed n vacuumed. dry happy with service and representative, Raul. each time my husband and I visit Mercedes of Pompano we are given excellent treatment
Mercedes-Benz of Pompano 2406 Replied: Hi Joan, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 29, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 29, 2020
Response from the owner Replied: Andria, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- June 28, 2020
Most uncomfortable experience ever.The salesperson Steve literally said if I dont want the car dont waste time, and he has other people waiting for the same vehicle. Just because I mentioned a few things I noticed on the car that wasnt posted online or was misleading information on the website, that...
Response from the owner Replied: Andras, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 27, 2020
Response from the owner Replied: Hi Christopher, thank you so much for your positive comments about Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Cars.com Review
- June 26, 2020
Ive been looking for a particular SUV for the past 3 months. I tried quite a few dealerships, but no one came close to the costumer service and selection to Mercedes Benz of Pompano. They even offered to bring cars from other Autonation dealerships for me to view so I didnt have to make several...
Mercedes-Benz of Pompano 2406 Replied: Hello Beth, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- June 26, 2020
Response from the owner Replied: Samantha, thank you so much for your high rating! We hope you have a great day!
Google Review
- June 25, 2020
Response from the owner Replied: Mureen, thank you so much for your high rating! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 25, 2020
This location is a million times better than the Fort Lauderdale location! I finally got fed up with the horrible customer service at Fort Lauderdale, so made my first appointment for my Service B at the Pompano location. My service advisor was Mike Smith and just wow, he is fantastic! There was...
Response from the owner Replied: Hi Nick, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 24, 2020
Response from the owner Replied: Hi Daniel, thank you so much for your positive comments about Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 23, 2020
I received excellent and thorough service from Ronnie
Mercedes-Benz of Pompano 2406 Replied: Yasmin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 23, 2020
When I was ready to buy a new Mercedes the team at Mercedes-Benz Pompano provided an exemplary buy experience. They were knowledgable, comfortable and diligent. Thank you Billy (Manager) and David (sales).
Mercedes-Benz of Pompano 2406 Replied: Shana, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 22, 2020
Response from the owner Replied: Angel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 22, 2020
Very good service and professional by my advisor Bryan Lastres. I was extremely satisfied.
Mercedes-Benz of Pompano 2406 Replied: Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- June 20, 2020
Response from the owner Replied: Heidy, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- June 19, 2020
(Translated by Google) Excellent service, very attentive staff(Original)Excelente servicio, personal miy atento
Response from the owner Replied: Gracias por compartir con nosotros su opinin!
Google Review
- June 19, 2020
Response from the owner Replied: Rhoda, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- June 19, 2020
I've have purchased and had service at this location and can honestly say always a great and stress free experience. Highly recommended .
Mercedes-Benz of Pompano 2406 Replied: Levi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- June 19, 2020
Google Review
- June 19, 2020
Response from the owner Replied: Lawrence, thank you so much for the positive review! We look forward to your next visit! Take care!
Google Review
- June 19, 2020
Response from the owner Replied: Bill, thank you so much for your high rating! We hope to see you soon!
Google Review
- June 18, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 18, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- June 18, 2020
Response from the owner Replied: Christopher, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Safe travels!
Google Review
- June 17, 2020
Response from the owner Replied: Juliana, thank you for the high star rating! We hope to see you soon!
Google Review
- June 16, 2020
Response from the owner Replied: Abby, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 16, 2020
Response from the owner Replied: Ken, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 15, 2020
Response from the owner Replied: Hi Albert, thank you for your kind review; we are happy to pass along your comments to Ronnie here at Mercedes-Benz of Pompano! Thanks again for the recommendation, and have an amazing day!
Google Review
- June 15, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Neil! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 15, 2020
Response from the owner Replied: Hi Ivan, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 12, 2020
Response from the owner Replied: Dawn, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- June 12, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 12, 2020
Response from the owner Replied: Frank, thank you for the high star rating! We hope to see you soon!
Google Review
- June 12, 2020
Response from the owner Replied: Dean, thank you for the high star rating! We hope to see you soon!
Google Review
- June 12, 2020
Response from the owner Replied: Lisa, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- June 11, 2020
Response from the owner Replied: Hi Todd, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- June 11, 2020
Thus dealership has caused service issues with my vehicle and wants to charge for service issues they caused, beware of unprofessional and unethical practices.
Google Review
- June 09, 2020
(Translated by Google) An excellent service from each and every member of #mercedes #pomano(Original)Un Excelente servicio por parte de todos y cada uno de los miembros de #mercedes #pomano
Response from the owner Replied: (Translated by Google) Mauricio, we set high expectations for ourselves, so it is gratifying to know that you have had a great experience with us. If you ever need help, just call us. Happy motorsports!(Original)Mauricio, establecimos altas expectativas para nosotros mismos, as que es gratificante saber que has tenido una gran experiencia con nosotros. Si alguna vez necesita ayuda, solo llmenos. Feliz automovilismo!
Google Review
- June 09, 2020
Un Excelente servicio por parte de todos y cada uno de los miembros de #mercedes #pomano
Google Review
- June 09, 2020
Response from the owner Replied: Hi Kenyetta, thank you so much for your positive comments about Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 08, 2020
Every time Im at Mercedes Benz of Pompano l feel like its a VIP treatment. Raul M. always great care of my car and keeps us update on changes.
Response from the owner Replied: Hi Kenyetta, thank you so much for your positive comments about Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 06, 2020
OUT OF TOWN BUYERS BEWARE OF THIS FRANCHISEMy husband and I drove 3 hours one way to purchase a new GLB. The financial transaction went smooth. When I went to leave with the car there was white paint dots all over (looked like over-spray) so the salesperson tried to have them buffed out which left...
Response from the owner Replied: Julie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- June 06, 2020
Response from the owner Replied: Charley, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 06, 2020
Response from the owner Replied: Lara, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 05, 2020
First time going to Mercedes-Benz of Pompano and I must say the service was Great, Staff is very friendly and helpful...they had me in and out with a loaner and called me when my car was ready for pickup.. Armando was my service advisor as well nice guy
Response from the owner Replied: Lara, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 05, 2020
Response from the owner Replied: Yotam, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 05, 2020
Response from the owner Replied: John, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- June 05, 2020
Response from the owner Replied: Hello Jaquana, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 05, 2020
Response from the owner Replied: Debbie, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We look forward to your next visit! Take care!
Google Review
- June 05, 2020
Response from the owner Replied: Janette, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 04, 2020
Amazing service i ever seen !!!!!!!thanks gus
Response from the owner Replied: Yotam, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 02, 2020
Very bad experience .we took our car twice in the month of May 2020 for check up...we want make sure everything is ok. .On the last visit of May 27, 2020 due to the car warranty ending 5/31/20..we told them please check everything...On 6/1/2020 they call and said the car is ready for pick...
Response from the owner Replied: Thanks Michael, for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- June 02, 2020
Response from the owner Replied: Hi, thank you for the great star rating! We hope you have a great day!
Google Review
- June 02, 2020
Response from the owner Replied: Hi Chris, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 02, 2020
waited 4hrs for a ride to get home eventually we had to call a taxi
Response from the owner Replied: John, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Cars.com Review
- June 01, 2020
Easy and efficient Very clean and safe. Service was fine on time.
Mercedes-Benz of Pompano 2406 Replied: Michael, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 01, 2020
I will return to this dealer for future services. My experience was very pleasant.
Response from the owner Replied: Debbie, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We look forward to your next visit! Take care!
Cars.com Review
- June 01, 2020
I will return to this dealer for future services. My experience was very pleasant.
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Debbie! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- May 29, 2020
Aja is a great with assisting her customers with anything they need. It is a pleasure having her as my service rep.
Mercedes-Benz of Pompano 2406 Replied: Hi Bethany, thank you for your kind review; we are happy to pass along your comments to Aja here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- May 29, 2020
Brian, my service contact was very professional, knowledgeable and helpful. Thank you Brian
Mercedes-Benz of Pompano 2406 Replied: Hi Stephen, thank you for your kind review; we are happy to pass along your comments to Brain here at Mercedes-Benz of Pompano! Drive safe, and we'll see you on the road.
Google Review
- May 29, 2020
My technician Brad was outstanding. He is very knowledgeable and always accommodating to all issues of my car. I live 5 minutes from the Mercedes in Delray however, I choose to service all my vehicles in Pompano. The reason is Brad he is truly an asset to your company.
Response from the owner Replied: Janette, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 29, 2020
I love Mercedes Benz of pompano. My advisor there is always extremely helpful!
Response from the owner Replied: Hello Jaquana, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 29, 2020
Response from the owner Replied: We are happy you had a pleasant experience here at our dealership. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Google Review
- May 29, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Robert! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 29, 2020
Response from the owner Replied: Hello Alain, it means so much to us that you chose our dealership! We're glad to hear Bob and Mike delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 29, 2020
Response from the owner Replied: Hi Djems, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 28, 2020
Very professional service. Treated me well.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Robert! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- May 28, 2020
Service Department Complaint. Service person: BrianComplaint: Poor customer service. Dealer notified of complaint: Yes, left a VM for the Manager, Todd Brian, a service advisor in the service department just hung up on me because he called me to follow up if I was taking my car in and I told him I...
Cars.com Review
- May 27, 2020
My service advisor Armando Ramos exemplified what a service advisor should be. He was prompt, courteous, knowledgeable, friendly, and most importantly, to me, he managed to have my car serviced promptly and in a shorter time than expected.
Mercedes-Benz of Pompano 2406 Replied: Hi William, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 26, 2020
Great customer service, it was the first time I brought my E350 to have a couple items fixed and was very pleased with the work they did, plus giving me a nice loaner for the week. William Laurenzi took good care of me. Since 2020 things have changed somewhat not as happy did a service and...
Response from the owner Replied: Hi Allan, we regret your most recent visit with us was not up to the standards we strive for. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- May 26, 2020
I was fortunate enough to deal with Bob Abraham and Mike Lucia on the purchase of a pre-owned vehicle. I felt the whole process was first class and that I received a fair price for my trade in. I would highly recommend this dealership to people who are looking for a Mercedes Benz.
Google Review
- May 25, 2020
Response from the owner Replied: Edward, thank you for the high star rating! We hope to see you soon!
Google Review
- May 25, 2020
Response from the owner Replied: Hi Jorge, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 25, 2020
Response from the owner Replied: Hi Ednis, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 25, 2020
The customer service, and the service department was nice. So far I have no complaining about this location.
Response from the owner Replied: Hi Djems, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- May 22, 2020
Excellent experience Courteous, to the point and expedient.
Mercedes-Benz of Pompano 2406 Replied: Joseph, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 22, 2020
Service Manager is a nice guy. Was told that my car had nails in the tire and needed to be replaced for $750 and could not be repaired. There was no leaking prior to bring my car in to the dealer. I asked them to plug the tire and they declined. I took the case without the repair and brought it to...
Response from the owner Replied: Martin, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 22, 2020
Response from the owner Replied: Thanks for taking the time to leave feedback about your experience. We appreciate your business and hope you choose us again in the future. Take care!
Google Review
- May 22, 2020
Response from the owner Replied: Hi Albert, thank you for your kind review; we are happy to pass along your comments to Ronnie here at Mercedes-Benz of Pompano! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- May 21, 2020
Service rep Armando is the best. We have bought many cars from this Mercedes dealership and always have them serviced there. As well the general manager, sales rep Dave Minick and service rep Armando are great to work with.
Mercedes-Benz of Pompano 2406 Replied: David, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 20, 2020
Ronnie was very courteous, professional and throughly explained all procedures. Work was completed in estimated time. Check in/out was pleasant. Definitely recommend MB Pompano.
Response from the owner Replied: Hi Albert, thank you for your kind review; we are happy to pass along your comments to Ronnie here at Mercedes-Benz of Pompano! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 19, 2020
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 18, 2020
I got there 15 minutes earlier and they were ready to take me. It took less than 10 minutes and I was leaving my car there.They were not going to get 5 stars because I had to wait a little longer at the cashier because was only one associate to help everyone that was there to pick their cars.
Response from the owner Replied: Thanks for taking the time to leave feedback about your experience. We appreciate your business and hope you choose us again in the future. Take care!
Google Review
- May 18, 2020
Response from the owner Replied: Jack, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 15, 2020
Horrible service! When I purchased the CPO vehicle, everything seemed super great. That has been 3 months ago and I still did not receive the second key. I kept texting my sales representative Umut to follow up with the second key and still did not get an answer. I called them to complain about this...
Response from the owner Replied: Kate, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- May 15, 2020
Response from the owner Replied: Virility, thank you for your kind review; we are happy to pass along your comments to Michael here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 15, 2020
Response from the owner Replied: Tony, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 14, 2020
Brad was efficient and friendly. I had another service rep assigned. I had been waiting for over 10 days And made 3 phone calls to have an additional key fab made and never heard back. A friend had recommended Brad who got the key ordered that day and I received it within a few days.
Mercedes-Benz of Pompano 2406 Replied: Suzanne, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 12, 2020
Incredible staff. Best buying experience ever. Michael Lucia the general manager was great.
Response from the owner Replied: Virility, thank you for your kind review; we are happy to pass along your comments to Michael here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 12, 2020
Always excellent service from Mercedes of Pompano - Bradley is fantastic and always goes the distance to provide the best care for your experience.
Response from the owner Replied: Tony, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 12, 2020
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- May 12, 2020
Response from the owner Replied: Sendy, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 12, 2020
Response from the owner Replied: Katori, your satisfaction is our top priority Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- May 12, 2020
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by! Safe travels!
Google Review
- May 12, 2020
Response from the owner Replied: White, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 12, 2020
Response from the owner Replied: Vinette, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 12, 2020
Response from the owner Replied: Congratulations on your new truck! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 12, 2020
Response from the owner Replied: Rosalyn, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 12, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 11, 2020
Very professional and good with their clients My car was picked up for a recall they gave me a loaner car and serviced my car called and informed me of progress and delivered my vehicle back thanks to my service Adviser Armando and my mechanic Gordon are the best !!!!!!
Response from the owner Replied: Vinette, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 11, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- May 11, 2020
I spoke with the General manager and he rectified my issue..Thanks Mike Lucia
Response from the owner Replied: Katori, your satisfaction is our top priority Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Yelp Review
- May 08, 2020
My car was in a minor fender bender and brought to to Mercedes Benz pompano. When I got the car back the level of quality control was poor. I opened the hood the area the repaired and the intake tube was ripped in half, and they forgot to repair it. Then when I called to complain it took a week of...
Google Review
- May 08, 2020
Response from the owner Replied: Wow, look at all those stars! Take care!
Google Review
- May 08, 2020
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- May 07, 2020
Brian at Mercedes Benz in Pompano Beach. Was very professional informed me about everything that was going on with my car step by step. The service was absolutely amazing.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 06, 2020
Response from the owner Replied: Julio, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 04, 2020
I had a horrible Service experience.That has left me in tears..I will NEVER come back come back to Mercedes benz of Pompano!!!Update: I spoke with the General Manager(Mike Lucia), He wasn't friendly and didn't rectify my problem at all.
Response from the owner Replied: Katori, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- May 01, 2020
Excellent servive every time
Response from the owner Replied: Sendy, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 01, 2020
My experience was a very smooth transition in having my vehicle serviced. Staff was also very professional and courteous.
Response from the owner Replied: Rosalyn, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 01, 2020
I had a horrible Service experience.That has left me in tears..I will NEVER come back come back to Mercedes benz of Pompano!!!
Response from the owner Replied: Katori, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Cars.com Review
- May 01, 2020
The sale person (David Byles) was very pleasant, helpful, and professional. It was pleasure dealing with him.
Mercedes-Benz of Pompano 2406 Replied: Teudy, thank you for your positive review. We're happy to have been of service to you! We'll be sure to pass along the kind words to David. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 30, 2020
Response from the owner Replied: Patricia, thank you for the high star rating! We hope to see you soon!
Google Review
- April 29, 2020
A few days ago I aquired my new 2020 E350 Luxury Edition Mercedes Benz through Mercedes Benz of Pompano in Pompano Beach, FL. We were fortunate enough to have Mr. Umut Gurbuz as our sales professional. I can't begin to describe what a fantastic experience it was to deal with Mr. Gurbuz and Mercedes...
Response from the owner Replied: Kevin, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Google Review
- April 28, 2020
This is an amazing Place the service was great!!Eric the car salesmen Did a wonderful Job in helping me with the purchase of my New Gla 250 I absolutely love My New Truck!! Thanks to Everyone @ Mercedes Benz Of Pompano Who played and important role in helping me with The process thanks guys and keep...
Response from the owner Replied: Congratulations on your new truck! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 28, 2020
Response from the owner Replied: Sheila, thank you for the high star rating! We hope to see you again!
Google Review
- April 28, 2020
Response from the owner Replied: Sergia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 28, 2020
I went into this dealership with high Hope's buying 2 cars off the showroom floor. Service department is terrible. They charge over and over and over even when u add the extra stuff into your monthly payment they call u and tell u they have appointments for you scheduled that you never made for...
Response from the owner Replied: James, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- April 24, 2020
Response from the owner Replied: Eirvin, thank you so much for your high rating! We hope to be of service to you again! Take care!
Google Review
- April 23, 2020
Ed was great. Very helpful and creative.
Response from the owner Replied: White, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 23, 2020
Response from the owner Replied: Ross, thank you so much for your high rating! We hope to be of service to you again! Take care!
Google Review
- April 23, 2020
Response from the owner Replied: William, thank you so much for your high rating! We hope to be of service to you again! Take care!
Google Review
- April 21, 2020
The service was great, picking up the car, servicing it and returning it. I was asked several times for my street address which baffled me since surely there was a profile for me in the system.
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by! Safe travels!
Google Review
- April 21, 2020
Very bad experience as usual :(
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- April 21, 2020
Armando was my service advisor. He was very attentive and knowledgable. The dealership emailed me a quote with the detail of my cars problem. The then proceeded to call me to confirm. When I arrived to collect my car I was met by my service provider who once again explained the repair. My car was...
Response from the owner Replied: Sarah, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- April 20, 2020
I was a return customer at another Mercedes dealership. I told them what I wanted and the amount that I was willing to pay. We were going back and forth and I was running out of patience. Finally I decided to call Auto Nation.It was a cold call. Explained to the sales person what I wanted. Within...
Response from the owner Replied: Hello Sharyn, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 17, 2020
I would like to recognize David Byles in sales and Raul Mendez III in service. These gentlemen were very responsive, and made my experience very easy and pleasant.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Google Review
- April 12, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 12, 2020
I was looking for a Mercedez used but in good shape. After extensive check on many places like OffLease and multiple dealers i saw good options at this Mercedes dealer. My friends told me it would be so much more expensive to go to a Mercedes dealer for a used car.But it was NOT, actually it was the...
Response from the owner Replied: Hello Arturo, it means so much to us that you chose our dealership! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. Raul will be very happy to hear about your kind words! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 12, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 12, 2020
Response from the owner Replied: Thank you very much for sharing these comments, Omar. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 12, 2020
Response from the owner Replied: Gerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- April 12, 2020
Response from the owner Replied: Steven, thank you for your kind review; we are happy to pass along your comments to Raul and Brad at Mercedes-Benz of Pompano! Drive safe, and we'll see you on the road.
Google Review
- April 12, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 12, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Cars.com Review
- April 10, 2020
Every single person is helpful, very happy with their service in general. In the sales department Keith D. is the best! ;)
Mercedes-Benz of Pompano 2406 Replied: Hi Paola, thank you so much for your positive comments about Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 10, 2020
My service experience was exceptional. Armando was courteous and thoughtful during the drop process. During this time of social distancing every care was taken throughout the dealership to provide not only good service but doing it in a safe manner. I was glad that they went out of their way to...
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. It is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Drive safe!
Google Review
- April 09, 2020
My Mercedes looks brand new..she (Angel) will be one year old tomorrow under my lease. Many thanks to whomever did the fender repairs & the person who did the Detailing....both procedures are perfect & Angel looks as spectacular as she did on my leasing day last April. Want to THANK Steve, ...
Response from the owner Replied: Hello Laird, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. It means so much to us that you chose our dealership! We'll be sure to pass along the kind words to the team. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 09, 2020
Bad experience waiting for my keys over a month to be shipped to my house ! My wife been contacting the dealership on daily bases , and the salesman Steven keeps giving us the run around , he lied that he shipped it out weeks ago ! And my wife keeps calling him every week ! he even had the nerve to...
Response from the owner Replied: Hello Reynaldo, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for bringing this matter to our attention. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving this issue. We look forward to hearing from you soon.
Google Review
- April 09, 2020
I am in the business, so my ex wife wanted a New Mercedes. So AFTER I made the deal , I said I would be back next day with a bank check, I come in and the poor sales had to tell me the manager changed the deal. The manager is an I&^$#IU. So I walked out. He made the sales person call me next day...
Response from the owner Replied: Hello Nicolas, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- April 05, 2020
Response from the owner Replied: Thank you very much for sharing these comments, Omar. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 02, 2020
Very professional dealership.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 02, 2020
Took a book with me and sat for a few hours before I was given a loaner. The problem was corrected within 48 hours. Not bad.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 01, 2020
i had them servce my car,but previous i had them do body work,this sevvice included a wash job , during that time the wash cause a molding or wind flap to lift , this should not of happpen,and they shoud of seen this,bad
Mercedes-Benz of Pompano 2406 Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 30, 2020
I have been using this dealership for years the people and service have been great. The assistant service manager I worked with last week is horrible. On Monday, 16 March, 2020 I brought my car into the dealership due to oil leak. The oil leak surprised me, since my car received it's annual...
Response from the owner Replied: Hello Derek, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- March 30, 2020
The experience was a little frustrating because I came knowing what I wanted and the amount of money I was willing to pay. However, I was still met with trying to persuade me to get something over my specified budget. That was time wasted but I understand they are salesmen. I ended up getting the...
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon. Take care.
Google Review
- March 30, 2020
I first contacted Mercedes Benz of Pompano on line and started conversations via text messages only with Giancarlo Amyach. It was my choice to only communicate by text messages because at the time I did not believe I would ever travel to Pompano from across the state as I live in...
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- March 25, 2020
Service representative very helpful and knowledgeable. Service performed in a reasonable time.
Mercedes-Benz of Pompano 2406 Replied: We appreciate you taking the time to leave us a response, Tommy! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- March 22, 2020
Service is great, customer service is excellent, If you like exceptional care come here!
Mercedes-Benz of Pompano 2406 Replied: Cheryl, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you for the recommendation, and have an amazing day!
Google Review
- March 21, 2020
Response from the owner Replied: David, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 20, 2020
Needed a new tire due to a continual slow leak, called and was told just come in, was greeted in the usual pleasant and friendly way, got the job done in 90 minutes with a car wash....this is the best dealership around, been a customer for over 20 years
Mercedes-Benz of Pompano 2406 Replied: Hi Christine, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 17, 2020
fast and efficient , great customer serviceRaul and Brad always take great care of me love dealing with true professionals
Response from the owner Replied: Steven, thank you for your kind review; we are happy to pass along your comments to Raul and Brad at Mercedes-Benz of Pompano! Drive safe, and we'll see you on the road.
Google Review
- March 14, 2020
Response from the owner Replied: David, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 13, 2020
Response from the owner Replied: David, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 13, 2020
I have bought 2 cars at this location in the the past years CLA and E350. If you're a MB buyer, you know they do not come cheap. Today we went for a maintenance and the service associate Ignastio charge $1400 for what we needed and DID NOT WANT to go any lower. So we settled for what they call "the...
Response from the owner Replied: Hi Lea, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Cars.com Review
- March 13, 2020
At first very pleased, and then was not. That was corrected immediately.. simply a mis-communication problem.
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Jennifer! If you need more help, our team is available to talk -- safe travels!
Google Review
- March 12, 2020
It's just a business day
Response from the owner Replied: Thank you very much for sharing these comments, Omar. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 12, 2020
Great experience. Gus, Lisa Mcferren w/MB Collision Center of Pompano and Trevor w/Geico provided excellent service in my car repair. Recommend them to anyone.
Response from the owner Replied: Gerry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- March 12, 2020
Response from the owner Replied: Hi Niyla , thank you so much for your positive comments about Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 12, 2020
Response from the owner Replied: Michael, we're happy you found our staff to be so friendly and helpful during your experience here at Mercedes-Benz of Pompano! We hope to see you again in the future!
Google Review
- March 12, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Andres. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 12, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Melanie! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 12, 2020
Response from the owner Replied: Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 12, 2020
Response from the owner Replied: We are happy to provide great service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 12, 2020
Response from the owner Replied: Art, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 12, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 12, 2020
Response from the owner Replied: Margaret, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're so glad you were satisfied with your visit. We hope you'll consider us again. Take care!
Google Review
- March 12, 2020
Response from the owner Replied: Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 12, 2020
Response from the owner Replied: Richard, we're so pleased to hear that everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 11, 2020
Response from the owner Replied: Dawn, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 11, 2020
Everything was as expected from a Mercedes dealership. People were all very friendly, courteous and helpful.
Response from the owner Replied: Michael, we're happy you found our staff to be so friendly and helpful during your experience here at Mercedes-Benz of Pompano! We hope to see you again in the future!
Google Review
- March 11, 2020
Great service as I had to bring my car in for a software update notice.It was going to take 2 hours. They offered a ride to a nearby mall so I didn't have to wait in the waiting area. The waiting area was nice but for 2 hours the mall was a better wait. They were very courteous and professional.
Response from the owner Replied: Margaret, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're so glad you were satisfied with your visit. We hope you'll consider us again. Take care!
Google Review
- March 11, 2020
My experience at Mercedes Benz of Pompano was pleasant and efficient. The service writer Anja Moore greeted me upon my arrival, was fully aware of my visit and offered a complete inspection of my areas of concern. The car went in for service and was out within two hours. I received a loaner car and...
Response from the owner Replied: Grorge, we set high expectations for ourselves so its gratifying to hear you had a great experience with us! We're so glad Anja and the rest of the team we're so helpful to you! Thank you so much for being one of our valued guests and we hope to be of service to you again!
Google Review
- March 10, 2020
Response from the owner Replied: Robert, we are disappointed to see your low star rating. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Cars.com Review
- March 10, 2020
Great car!! the navigation system is way below par and MERCEDES hasn't fixed it ,
Mercedes-Benz of Pompano 2406 Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything else. Have a great day!
Google Review
- March 09, 2020
Having Gionnon Goldhagen as my sales agent for my 2019 Jaguar XJ was the best possible situation. He went above and beyond my expectations.
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 07, 2020
Response from the owner Replied: Margaret, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 05, 2020
I had a torrid experience with a simple job. In 2020 where ones car is very important to their livelihood. For a key replacement I had to wait 2 FULL WEEKS to get a job which suppose to take 2-3 days to complete. I had to lose income for 2 weeks while Mercedes have my car and making a key. Which i...
Response from the owner Replied: Thanks Shamar, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- March 04, 2020
Having Gionnon Goldhagen as my sales agent for my 2019 Jaguar XJ was the best possible situation. He went above and beyond my expectations.
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 03, 2020
Having Gionnon Goldhagen as my sales agent for my 2019 Jaguar XJ was the best possible situation. He went above and beyond my expectations.
Cars.com Review
- March 03, 2020
They did a great job! Would recommend to a friend!
Mercedes-Benz of Pompano 2406 Replied: James, we are so happy to read such a great review about Mercedes-Benz of Pompano! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- March 02, 2020
Response from the owner Replied: Dawn, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 02, 2020
I did not speak to a service advisor the entire two and one half hours that I was there. I finally spoke to a young lady there to inquire about my car. My car was just sitting there ready to go and no one had said a word to me. I think they should be more courteous and notify customers where their...
Response from the owner Replied: Richard, your comments keep us motivated and working hard for all our guests! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 02, 2020
Brought my car in for front end noise. They did a quick check and found I needed front and rear brakes. Were able to complete the work in less than 2 hours and everything works great.
Response from the owner Replied: Richard, we're so pleased to hear that everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 02, 2020
Fernando was am amazing sales associate. Very knowledgeable, patient and eager to do whatever it took to make me comfortable with my decision.
Response from the owner Replied: Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 01, 2020
Response from the owner Replied: David, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 27, 2020
Last Friday I took my Mercedes to Mercedes Benz of Pompano for a car wash. To kill time I had a coffee at the show room and walked around to admire all the new Benzes. One car caught my attention and I fell instantly in love with. A 2020 Mercedes Benz GLE 350 in an attractive metallic red exterior...
Mercedes-Benz of Pompano 2406 Replied: Manfred , we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Yelp Review
- February 26, 2020
Here's the rest of the previous review, it wouldn't let me post because of the text limit...Anyway I was not expecting that from the call, i was giving them one more chance to make it right and they couldn't even do that. Such worthless people, nobody at this location should have their job. They do...
Yelp Review
- February 26, 2020
Wish I could leave 0 stars! 1 is giving them too much credit. Where do i begin??? This has to be the WORST Mercedes dealership i have EVER dealt with. I have had many Mercedes over the years and have lived in different cities and I have never had such a negative experience like this. If you have to...
Cars.com Review
- February 26, 2020
As always good service friendly people reliable and only want the best
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Anthony! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 26, 2020
Price of this routine service visit was much higher than expected. I will not return for routine maintenance.
Mercedes-Benz of Pompano 2406 Replied: Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- February 25, 2020
Response from the owner Replied: Shay, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 25, 2020
Wonderful experience with Gabriel and Thomas. I couldn't be more pleased with the time they spent with me and their obvious caring that I was comfortable before and after purchasing my car. I'm technically challenged and they spent all the time I needed explaining the workings of the car.
Response from the owner Replied: Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 25, 2020
When buying your Mercedes benz DO NOT BUY AT AUTONATION. I had a depressing experience and reading some reviews below I could see that the problem is with the dealer. I bought a new Mercedes Benz and took the vehicle out of the dealership with problems, I called my salesman who directed me to the...
Response from the owner Replied: Moises, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- February 24, 2020
Thank You Roger!Without asking, Roger personally touched up the scratches on the rear fender of my car instead of having me go through the Body Shop!Huge dollar savings for me! He was in tie and dress clothing and sat on the ground for the repair work! Again many thanks! This kind of treatment...
Response from the owner Replied: Robin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 24, 2020
Feb 1, I went to purchase a GLE Coupe. The salesman was great! I completed the deal that day, I did not drive the vehicle home that day. The salesman said the vehicle was a lease turn in and they had to keep the car to service it as to certify it. I asked how long would they need to keep the...
Google Review
- February 23, 2020
Response from the owner Replied: Xavier, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 23, 2020
Initially our experience with the dealership was great. Our salesman David was fantastic. However, in discussing the purchase a "manager" took over. This is where thing started going terribly wrong. The manager spent the conversation telling us everything we were saying was wrong. When we said...
Response from the owner Replied: John, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 22, 2020
Dissapointing, there seems to be no appropriate supervision of the service being performed there. Vehicle has been brought in for same problem 3 times, diagnostic has been different all 3 times, and last time after 3 days in the shop vehicle was returned to me with low air pressure on 2 tires,...
Response from the owner Replied: Ricardo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- February 21, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- February 21, 2020
Great, friendly, patient representatives throughout! A great experience.
Response from the owner Replied: We are happy to provide great service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 21, 2020
Response from the owner Replied: Fernando, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 20, 2020
Response from the owner Replied: Michael, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 20, 2020
I went for a 3 year check-up to take less than 2 hours. I spent 3 hours there. they wanted to sell me new tires because my four were running thin on tread. I have 12K miles on the car and one brand new tire. I felt like the guys that were servicing my car were not the guys that I was talking to,...
Response from the owner Replied: Patricia, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Cars.com Review
- February 20, 2020
Armando got the job done expeditiously. Lyft to and from dealership, much nicer than receiving a loaner car
Mercedes-Benz of Pompano 2406 Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 20, 2020
I took my GLA 250 for the 10,000 mile service. It took the 2 hours as indicated. Brad even filled in 2 paint chips on the front bumper at no extra charge.
Mercedes-Benz of Pompano 2406 Replied: We are happy Brad provided such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 20, 2020
NOT ONLY, WAS I ABLE TO GET A CAR THAT WAS HARD TO FIND, BUT I WAS ABLE TO FIND IT HERE! GREAT CUSTOMER SERVICE AND GREAT FACILITY!
Mercedes-Benz of Pompano 2406 Replied: We are happy to provide great customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 19, 2020
Always prompt and courteous.
Response from the owner Replied: Hi Niyla , thank you so much for your positive comments about Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 19, 2020
The frustration of this sale has been unbearable. they sale me a car with me issues than a 1962 Chevy PickUp... A BRAND NEW CAR!!!! BROKEN. SEATS, STAINED SEATS, RIPS IN THE CONSOLE, HEATER DIDN'T WORK, ETC....... I HAVE BEEN TRYING TO GET THIS ALL FIXED SINCE NOV. other dealerships have told me...
Response from the owner Replied: Melanie, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- February 19, 2020
My salesman, Robert Abrams was very patient , thorough, and provided me a great experience This is my second car that I purchased from Pompano, Mercedes Benz
Response from the owner Replied: Art, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 18, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- February 18, 2020
After looking over my invoice, my service provider indicated that I declined a specific service, which was totally false. I was never given an option; therefore, I feel that the consumer should always read their invoices. I plan on writing Mercedes about this situation..
Mercedes-Benz of Pompano 2406 Replied: Vernita, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- February 18, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 18, 2020
I was greeted in a courteous and professional manner. the Service Rep Raul, received me in a timely manner. He explained the process, procedures and costs for a diagnostic test clearly. The rental car was waiting for me. However, I recommend the rental car rep be trained to show future clients...
Response from the owner Replied: Pamela, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. We hope you have a wonderful day.
Cars.com Review
- February 18, 2020
The service manager is professional, polite and empathetic to my needs. The car servicing was completed as promised and returned cleaned. The loaner provided was in excellent condition.
Mercedes-Benz of Pompano 2406 Replied: Emilio, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- February 18, 2020
A wonderful experience. Took my vehicle in for regular service. Everything was taken care of fast and efficient. A special thanks to the Service Manager and my Service writer Armando Ramos for being so helpful in the process. Highly recommended. UPDATE : Purchased the E400 Cabriolet. No haggle or...
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 18, 2020
Professional and knowledgeable. Best Mercedes Benz dealer in South Florida.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Andres. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 17, 2020
Response from the owner Replied: Jon, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 17, 2020
Excellent service! My salesman Steve, along with Financing - Sonya and Ryan, made it a smooth transition from my E300 to my new CLS450. Thank you everyone!
Google Review
- February 17, 2020
I brought my 2019 GLC 300 in for its first service after year. The car has only 7500 miles and the lead man advised me that the rear tires were wearing and will need to replace all tires and have rotated. I WILL NOT replace the tires AT ALL during my limited 3 year lease!This was and is completely...
Response from the owner Replied: Thank you, Michael, for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- February 17, 2020
Armando in service was very helpful and made my experience a delightful one. Thank you.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Melanie! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 14, 2020
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Cars.com Review
- February 14, 2020
Armando was very pleasant and professional. I was very comfortable with him. Excellent service. Thank you.
Mercedes-Benz of Pompano 2406 Replied: Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- February 12, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- February 12, 2020
Response from the owner Replied: Doris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need more help, just give us a call. Happy motoring!
Google Review
- February 12, 2020
Response from the owner Replied: Hello Oscar, please know your feedback was received and matters to us,but due to some technical issues, we were unable to respond until now. We are disappointed to hear you did not receive top notch customer service. If you are willing to provide more feedback, please give us a call to speak with our General Manager.
Google Review
- February 12, 2020
Response from the owner Replied: Hi Fabio, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- February 12, 2020
Response from the owner Replied: Suzanne, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 12, 2020
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- February 12, 2020
Response from the owner Replied: Federico, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- February 12, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alan! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 12, 2020
Response from the owner Replied: Kevin, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 12, 2020
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- February 12, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. Thank you for your kind review; we are happy to pass along your comments to Bryan here at Mercedes-Benz of Pompano!
Google Review
- February 12, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- February 12, 2020
Response from the owner Replied: Celeste, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 12, 2020
Response from the owner Replied: Butch, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- February 12, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Rebecca! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 12, 2020
Response from the owner Replied: D, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 11, 2020
Excellent Efficient & Friendly Service!Recently, I had to visit Mercedes Benz of Pompano unexpectedly andwas attended to immediately by Raul one of the knowledgeable serviceadvisers.The vehicle issue was resolved expeditiously and in a very helpful and friendly manner.Also, I might add that I...
Response from the owner Replied: Ken, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Phil! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 11, 2020
clean environment well run organized I was treated very well and my issues taken care of in a reasonable amount of time while I waited on site
Response from the owner Replied: We appreciate you taking the time to leave us a response, Rebecca! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Carl! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 10, 2020
I saw a listing for a 2020 G 550 listed for $152,415.00. on their website. Not a cheap car. The salesman , Anthony Lawson, contacted me to see if I wanted to come down about 30 minutes away to see the car. He sent me a copy of the sticker showing the options and confirming the price of the...
Response from the owner Replied: Richard, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- February 10, 2020
THEY DID WHAT I ASKED FOR AND THEY GAVE ME A REPORT WITH ALMOST ALL THE INFORMATION I NEEDED. THEY DID NOT KNOW THE ANSWER TO MY MOST IMPORTANT QUESTION WHICH I WILL FIND OUT TODAY. AS FAR AS THIS DEALERS PERFORMANCE I WILL SAY THEY ARE AMONG THE BETTER ONES,,,,
Response from the owner Replied: D, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 09, 2020
Response from the owner Replied: Jon, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 08, 2020
Excellent service
Response from the owner Replied: Suzanne, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 06, 2020
Response from the owner Replied: Richard, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- February 06, 2020
We had a great experiment here this week. Our sales guy Reggie was very knowledgeable. We got a great finance rate with Sofia. She was very nice and even stayed late to finish or sale. We look forward to buying another her car with Autonation.
Google Review
- February 06, 2020
The worse customer service
Response from the owner Replied: Hello Oscar, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Cars.com Review
- February 06, 2020
The worse customer service. No follow up, had to leep coming back for the same issue!
Mercedes-Benz of Pompano 2406 Replied: Thank you, Oscar, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- February 06, 2020
I had the best car buying experience at this dealership. Amazing selection of certified preowned Benzes and Ed Oliveira is the most knowledgeable salesman you could ever work with. He went above and beyond to minimize the time I had to spend at the dealer after I made my selection. After the...
Response from the owner Replied: Eddie, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 06, 2020
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 05, 2020
Response from the owner Replied: Simy, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- February 04, 2020
Excellent experience,. Thank you Paula
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alan! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- February 04, 2020
BEFORE YOU choose Mercedes-Benz of Pompano, READ THIS REVIEW. I bought a brand new 2019 GLC 43 AMG 4MATIC from Mercedes-Benz Pompano. When the vehicle was at 10,000 miles I took it in for its first service. I picked it up from the dealer after its first service, and headed home on the 95S Fwy....
Cars.com Review
- February 04, 2020
We are long time customers at this Dealer, between my husband and I we have bought 13 cars here . Bob Abrahams in Sales is the best and the service here is excellent. The facility is very nice if you have to wait for your vehicle but getting a loaner if needed is available. We are very satisfied...
Mercedes-Benz of Pompano 2406 Replied: Hello Christine, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Cars.com Review
- February 04, 2020
Very friendly and competent service. They were very thorough as well.
Mercedes-Benz of Pompano 2406 Replied: Hello Patrick, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 03, 2020
Thank You Roger!Without asking, Roger personally touched up the scratches on the rear fender of my car instead of having me go through the Body Shop!Huge dollar savings for me! He was in tie and dress clothing and sat on the ground for the repair work! Again many thanks! This kind of treatment...
Response from the owner Replied: Robin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 03, 2020
First time at the dealership and what an impressive facility. Brad Markoff was my service advisor and helped me address my needs. Will definitely be back!
Response from the owner Replied: Butch, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- February 03, 2020
Response from the owner Replied: Thocas, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 31, 2020
Whenever bringing your car for service ask for Bradley M. He is an amazing service person....the best
Mercedes-Benz of Pompano 2406 Replied: Sandra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I am happy to hear that Bradley was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 30, 2020
Response from the owner Replied: Brent, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 30, 2020
Good communication about length of service and recall
Mercedes-Benz of Pompano 2406 Replied: Hello Gerry, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- January 30, 2020
Repair was done with no problems. Ignacio at Pompano Mercedes was professional and took care of making sure the repair was done correctly.
Mercedes-Benz of Pompano 2406 Replied: Hi Michael, thank you so much for your positive comments about Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 29, 2020
The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up.Seriously, even if the situation was...
Response from the owner Replied: Hi Jean, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- January 29, 2020
The service I got from Anja Moore and Tomas (technician) is exceptional. My car broke down 1500 miles from home during my family vacation. They were really responsive, supportive. They gave me regular updates. Always accurate and clear. Excellent follow up. Seriously, even if the situation was...
Mercedes-Benz of Pompano 2406 Replied: Jean, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Pompano!
Cars.com Review
- January 29, 2020
The service I receive was excellent and the agents were very friendly I was treated with respect
Mercedes-Benz of Pompano 2406 Replied: Hi Doris, thank you so much for your positive comments about Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 28, 2020
Our Salsman Bob was the best Salesman I have ever had. He was upfront, honest, and no pressure which made the stress of buying a car a great experience. The dealership was very clean everyone we came across was very plesant and friendly. I went back the following Saturday for a part replacement and...
Response from the owner Replied: Joanne, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Cars.com Review
- January 28, 2020
My service advisor Brad is awesome. Always takes care of me and makes sure im in and out as fast as possible. Takes the time to go over each service so i get the most out of it. This time he noticed one of my tires was wearing badly. I had no clue. Averted a disaster. Great customer service. ...
Mercedes-Benz of Pompano 2406 Replied: Hi C, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Pompano!
Google Review
- January 27, 2020
Response from the owner Replied: Jose, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 27, 2020
Poor service parts department
Response from the owner Replied: Hi Fabio, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- January 27, 2020
Excelente service! The service dealer is above excellent! Nice,professional young man! V personable nd knowledgeable!!!!
Response from the owner Replied: Hello, thank you for leaving this rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Cars.com Review
- January 27, 2020
Good service I would recommend this service from the dealer
Mercedes-Benz of Pompano 2406 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. Drive safe, and we'll see you on the road!
Cars.com Review
- January 27, 2020
Great experiance. The entire process was quick and easy. The loaner was beautiful and my recall was taken care of within a week. Will return if need be.
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Suzanna! If you ever need more help, just give us a call. Happy motoring!
Google Review
- January 26, 2020
Response from the owner Replied: Anna, thank you so much for your high rating! We hope to see you soon!
Google Review
- January 26, 2020
Excellent sales mgr. Marc Klein who obtained the car I wanted in an hour where two other Mercedes dealerships (N. Palm & W. Palm) played games made promises and couldnt deliver. Pompano Mercedes the BEST and no BS.
Response from the owner Replied: Carmen, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- January 25, 2020
Initially our experience with the dealership was great. Our salesman David was fantastic. However, in discussing the purchase a "manager" took over. This is where thing started going terribly wrong. The manager spent the conversation telling us everything we were saying was wrong. When we said...
Response from the owner Replied: John, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 25, 2020
STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint...
Response from the owner Replied: Kelley, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 262-1889 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 25, 2020
Response from the owner Replied: Andrea, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- January 23, 2020
The service was good. I received good service. I would recommend this dealer
Mercedes-Benz of Pompano 2406 Replied: Hi Angelica, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 22, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 22, 2020
Response from the owner Replied: William, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 22, 2020
The negatives on this review are in reference to your service department. Brad in particular! He was rude, ignorant on insurance requirements and has a very nasty attitude and approach in general. Your Sales team now was outstanding. The buying experience was the easiest I have ever experienced....
Mercedes-Benz of Pompano 2406 Replied: Hi Susan, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- January 21, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 21, 2020
I truly cannot say enough good things about our experience at this location! My sister in law and I came here together to purchase a new car for her and needless to say, we both will be back in the future. Sophia, in the finance department, was so incredibly personable and professional. She helped...
Response from the owner Replied: Katie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 21, 2020
Armando does a great job. Fast friendly and professional.Love MB of Pompano
Response from the owner Replied: Kevin, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 19, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Zulkerine! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 17, 2020
Two days ago I dropped my car off for warranty work which was successfully done by Bryan lastres (great 5star service writer) I was give a loaner and was told by the gentleman that the loaner had light scratches and he pointed out all the marks around the vehicle (glc300) I signed the contract and...
Response from the owner Replied: Hi James, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 17, 2020
I cant be more complementary about the treatment received at Pompano Mercedes, especially my salesman Gabriel Lopez. However, as to the vehicle, a GLC300, I do find it lacking. The noise exhibited, at highway speed, is not what I would have expected from a Mercedes-Benz.
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- January 17, 2020
Response from the owner Replied: Your five star rating means a lot to us and we are so grateful to have earned it!
Cars.com Review
- January 17, 2020
Service was completed in a timely manner and the service manager explained all details and he also offfered me prepayment for future service which will save me dollars.
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Ruthven! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 16, 2020
Still trying to get a certain information answer on a particular item
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- January 16, 2020
Response from the owner Replied: Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 15, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2020
Response from the owner Replied: Tom, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- January 14, 2020
Bryan Lastres of Mercedes of Pompano is my Service Manager and he is AWESOME!He's Always there to help me out and solve every issue quickly.If you ever need your Mercedes serviced ask for Bryan Lastres.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- January 14, 2020
Personal service by Raul is super he is friendly knowledgeable and efficient nothing is too much trouble
Mercedes-Benz of Pompano 2406 Replied: Anthony, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 14, 2020
Ignacio was attentive and communicated well. He made the car dealership experience positive.
Response from the owner Replied: Celeste, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 14, 2020
Worse Mercedes dealer ever! This is my fourth Mercedes and my first time buying at this dealer and this is my first service. The buying process was horrific. Lots of bait and switch on financing. They finally made things right months later and then I go to buy a home and cant because my credit...
Response from the owner Replied: Greta, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- January 13, 2020
Nothing else than great services.Fernando en everybody else.
Response from the owner Replied: Federico, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- January 12, 2020
Response from the owner Replied: We appreciate your review, Luis! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- January 12, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Benjamin! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 12, 2020
Response from the owner Replied: Hello Steve, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 12, 2020
Response from the owner Replied: Zed, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 12, 2020
Response from the owner Replied: Hi Nat, thank you so much for your positive comments about Mercedes-Benz of Pompano! We will be sure to pass along your comments to Brad for a great job! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 12, 2020
Response from the owner Replied: Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 12, 2020
Response from the owner Replied: Antonio, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- January 12, 2020
Response from the owner Replied: Hi Vakhtangi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 12, 2020
Response from the owner Replied: Hi Paulo, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 12, 2020
Response from the owner Replied: Dayle, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 12, 2020
Response from the owner Replied: Eric, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 12, 2020
Response from the owner Replied: Hi Jack, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 12, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- January 12, 2020
Response from the owner Replied: Hi Bryan, thank you for your positive review. We're happy to have been of service to you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 12, 2020
Response from the owner Replied: Hello Elvin, thank you for sharing this great feedback! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything else we may do to assist you, please do not hesitate to reach out!
Google Review
- January 12, 2020
Response from the owner Replied: Cesar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- January 12, 2020
Response from the owner Replied: Hello Rebecca, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Google Review
- January 11, 2020
Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car...
Response from the owner Replied: Thanks Fritzina, for leaving us this response. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Cars.com Review
- January 11, 2020
Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car...
Mercedes-Benz of Pompano 2406 Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- January 10, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. Thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 09, 2020
On Nov 1, 2019 I bought. CPO S 550 with less than 10,000 Miles but the salesman ( Umut ) refused to credit to us the amount of $1,500 which was promised if we had bought one day before . The car was NOT detailed properly there was black tar on tire rims also the inside was not cleaned the Mats...
Mercedes-Benz of Pompano 2406 Replied: Thank you very much for sharing these comments, Makram. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 09, 2020
Response from the owner Replied: Vince, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 07, 2020
This is the second car I purchased of state from Keith Donohue and everything went as smooth and professional this time as the first. Keith answered all of my questions during the process of the sale and continues to help whenever I reach out. My C class was delivered by a professional carrier...
Response from the owner Replied: Deniele, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Yelp Review
- January 07, 2020
Purchased a car from them in January last year. The sales associates were very helpful and weren't pushy at all. Took their time to make sure I got the right car for me. They had someone explain every single button and aspect of my car and helped connect my phone and the Mercedes assist services. A...
Google Review
- January 07, 2020
Great service
Response from the owner Replied: We appreciate you taking the time to leave us a response, Benjamin! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 07, 2020
Bryan Lastres pf Mercedes of Pompano is my Service Manager and he is AWESOME!He's Always there to help me out and solve every issue quickly.If you ever need your Mercedes serviced ask for Bryan Lastres.
Cars.com Review
- January 07, 2020
The only thing that needs help is the finance process. Paying cash but still had to go thru the painful, time consuming process. All dealers need to find a way to improve this process.
Mercedes-Benz of Pompano 2406 Replied: Jerome, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 06, 2020
I love Anna she is an amazing Service Manager and she really cares about her customers!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Yelp Review
- January 06, 2020
The salesman acted like I was interrupting his day and never took his face out his phone during my test drive. I was quoted almost double the lease payment I am paying now Billy the sales manager called me to follow up. I told him the quote was too high and he hung up on me. I will NEVER do business...
Google Review
- January 05, 2020
Response from the owner Replied: Weston, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 05, 2020
It was an amazing experience and they made it very easy with no preasure to buy a car!
Mercedes-Benz of Pompano 2406 Replied: Sanford, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Yelp Review
- January 04, 2020
Spent the better part of an afternoon here on Dec 30. Salesman took my wife anI through the whole process and we were ready to make a down payment. For some reason he stopped and said he would call us Jan 2 with the final numbers.He never called and I bought the car at the Palm Beach dealer.Sales...
Yelp Review
- January 04, 2020
Hello I took my 2015 Stingray over to the Mercedes dealer Friday to sell it to them. At first I was a little leery. After meeting the young man that helped me I wasn't worried at all anymore. I believe his first name was John. I was never treated with such courtesy and respect at a car dealer...
Cars.com Review
- January 04, 2020
This was by far my best car purchasing experience. I would recommend the team at Mercedes Benz of Pompano to everyone who wants a stress free process, with a truly trustworthy team of highly knowledgeable specialist. I love my car, and I truly appreciate the Mercedes Benz of Pompano family, and I...
Mercedes-Benz of Pompano 2406 Replied: Rashida, your comments keep us motivated and working hard for all our guests! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Cars.com Review
- January 02, 2020
Donnie was terrific. Knew his products, did not waste time and gave me a great deal. Will buy again from him. From the moment I walked in he took the time to listen to what I wanted and he patiently answered all of my questions. I never felt pressured. It was the best car-buying experience that I...
Mercedes-Benz of Pompano 2406 Replied: Hello Paul, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- January 02, 2020
Confusing parking in lot..ok dealer
Response from the owner Replied: Zed, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 02, 2020
In my opinion, buying a car is probably on my list of least favorite things to do. Between the haggling, negotiations and paperwork, I always feel like Im getting inundated with too much information and receiving the short end of the stick. At least thats what I thought before I went to Mercedes...
Response from the owner Replied: Laurie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 02, 2020
In my opinion, buying a car is probably on my list of least favorite things to do. Between the haggling, negotiations and paperwork, I always feel like I?m getting inundated with too much information and receiving the short end of the stick. At least that?s what I thought before I went to Mercedes...
Mercedes-Benz of Pompano 2406 Replied: Laurie-anna, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Cars.com Review
- January 01, 2020
The process was efficient timely Armando was very clear in what the service will entail the experience with the loaner car was also great I was kept by Armondo informed by phone after I left the dealership about what was going on with my car Great Job!!!!
Mercedes-Benz of Pompano 2406 Replied: Norman, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 31, 2019
Unprofessional to the max. Tried to purchase a used vehicle here using financing from my credit union. I was already pre-approved. The only thing that was needed was a Purchase Agreement so I can send to my credit union. As soon as I e-sign my loan docs my credit union pays the dealer...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- December 31, 2019
Response from the owner Replied: Sara, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 30, 2019
Great customer service, Claudia was very professional
Response from the owner Replied: Dayle, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 30, 2019
Every thing from start to finish went very well.The salesman Anthony was polite and very helpfulI knew the price of the car before i got there , so there was no need to haggel. I returned to Ny from fla. on thursday and they had my car in Ny on friday. Anthony was on top of all the details for me. I...
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- December 30, 2019
My son had his vehicle towed here because we were told they were one of the best service departments for mercedes in south florida but we were lied to. My sons 2007 S550 was diagnosed and towed early october and told that he needed an alternator replaced. The part was on back order it could be 2...
Response from the owner Replied: Hi Mirsad, thank you for taking the time to leave your honest feedback. We regret to hear of your disappointing experience with us here, but are glad you brought this to our attention. If you'd be willing to speak with us further, our General Manager would love to discuss how we can help rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon. Take care!
Google Review
- December 30, 2019
I went to the parts department to order a part, "I ask can I order a part", the lady her name starts with the letter C, gave me the phone to speak to some in the back I guess, he ask "how may I help you", I gave him the part # of an ignition coil, he gave me the price and he ask "how many". The guys...
Response from the owner Replied: Thank you, Craig, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- December 30, 2019
Ask for Steve Rahal The best Sales person
Response from the owner Replied: Antonio, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- December 30, 2019
We had the pleasure of working with Umut Gurbuz for our vehicle purchase and highly recommend this dealership. The responsive communication, simplistic pricing and financing, and convenient vehicle reservation option made this a pleasant transaction. Well worth the drive for the terrific service and...
Response from the owner Replied: Hello Rebecca, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Cars.com Review
- December 27, 2019
This dealership had the most follow through. They were very friendly and professional. I highly recommend them to anyone interested in buying a Mercedes. . They work as a team to get things done. I had an excellent experience. Maureen Leogrande
Mercedes-Benz of Pompano 2406 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 24, 2019
Response from the owner Replied: Luke, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 24, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us, Max! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 23, 2019
Awesome experience with the salesperson, Donnie. Dealership worked to correct the minor issues that I pointed out with the car.
Mercedes-Benz of Pompano 2406 Replied: John, thank you for your positive review. We're happy to have been of service to you. It is great to hear that Donnie was helpful during your visit! Drive safe, and we'll see you on the road.
Google Review
- December 23, 2019
Brad is by far the best adviser I've ever had. He takes the time necessary, is never rushed and is always knowledgeable concerning the problems, tasks at hand, and schedule.
Response from the owner Replied: Hi Nat, thank you so much for your positive comments about Mercedes-Benz of Pompano! We will be sure to pass along your comments to Brad for a great job! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 22, 2019
Mike was great . Stayed in contact customer service was perfect. Thanks
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 21, 2019
Response from the owner Replied: Thank you so much for the five star review, Esther! Please let us know if there is anything else we can do for you!
Google Review
- December 21, 2019
Excellent service
Response from the owner Replied: We appreciate your review, Luis! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more we can do!
Yelp Review
- December 21, 2019
Horrible experience from start to finish. DO NOT USE THEIR SERVICE DEPT! THEY WILL BAIT AND SWITCH YOU FOR SERVICES YOU DO NOT NEED. I will update this review soon, once i've written the nightmare novel that caused me to post this. I also want to mention, i never write negative reviews but i've made...
Google Review
- December 20, 2019
Very efficient process. Great communication. Very happy with the level of service received.
Response from the owner Replied: Hi Jack, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 20, 2019
Exceptional service with a pleasant and worry free purchase.
Response from the owner Replied: Hi Paulo, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- December 20, 2019
Exceptional service with a pleasant and worry free purchase.
Mercedes-Benz of Pompano 2406 Replied: Paulo, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- December 19, 2019
Dishonest service department!!! Had my 2007 S550 towed there on 10/16/19 for diagnosis because I wasnt getting any power to the vehicle. Was told it was the alternator and that it could take 2 weeks or 2 months to get the part. So December rolls around I had to be in Chicago so I had the vehicle...
Response from the owner Replied: Adrian, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- December 19, 2019
Wonderful service person? thoughtful, caring and efficient
Mercedes-Benz of Pompano 2406 Replied: Lee, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Google Review
- December 17, 2019
EXCELLENT SERVICE AND PROFESSIONALISM.Fernando Londono and all the sales team was very good.I'm very happy with the service and I will for sure use them in the near future.
Response from the owner Replied: Cesar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- December 17, 2019
Response from the owner Replied: Erminia, we are disappointed to see your low star rating. Please contact us at (888) 262-1889 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Google Review
- December 17, 2019
Jeff at parts. Thanks again!Bryan. A++++
Response from the owner Replied: Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 17, 2019
Parts department.. awesome work.Jeff was our helper. An asset to MB
Response from the owner Replied: Hi Bryan, thank you for your positive review. We're happy to have been of service to you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- December 17, 2019
Excellent relation with the service advisor and we did appreciate the up date on repairs.
Mercedes-Benz of Pompano 2406 Replied: Hi, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 17, 2019
Made an appointment for service and upon arrival was greeted immediately and es rotes to the lounge to wait for my service advisor who arrived 2 minutes later. I was processed in a few minutes and on my way. Very friendly and professional service
Response from the owner Replied: Eric, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 17, 2019
Very friendly staff, luxury environment. Shopping was very easy and pleasant.
Response from the owner Replied: Hi Vakhtangi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 16, 2019
Response from the owner Replied: Greg, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 16, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Cars.com Review
- December 15, 2019
The dealer facility was wonderful, car selection was wonderful, a nice staff service. I will shop, again. Was very pleasant.
Mercedes-Benz of Pompano 2406 Replied: Rory, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 14, 2019
Response from the owner Replied: Nereida, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 14, 2019
Courteous and fast service. Work performed on vehicle is top notch..
Response from the owner Replied: Hello Elvin, thank you for sharing this great feedback! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything else we may do to assist you, please do not hesitate to reach out!
Google Review
- December 13, 2019
Response from the owner Replied: Daniel, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 13, 2019
Response from the owner Replied: Hello Andrene, thank you for your positive review! If theres anything we can do to change your 4-star experience into a 5 star one, please let us know! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 12, 2019
Response from the owner Replied: Liset, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
From the moment you step into the dealer, you will experience the amazing experience that Mercedes-Benz is, this is not just a car, this is a complete experience of how buying a car should be.Thanks to all the staff, and specially Keith, for all his support and out of the chart customer services.For...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Edson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Response from the owner Replied: Muchas gracias!
Google Review
- December 12, 2019
Response from the owner Replied: Paul, thanks for the high star rating! Your feedback gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else.
Google Review
- December 12, 2019
Response from the owner Replied: Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Google Review
- December 12, 2019
Response from the owner Replied: Hello Skylar, it means so much to us that you chose our dealership! We set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- December 12, 2019
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Google Review
- December 12, 2019
Response from the owner Replied: William, congratulations on your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 12, 2019
Response from the owner Replied: Hi Saun, thank you so much for your positive comments about Mercedes-Benz of Pompano! We will be sure to pass along your comments to the smith for a great job! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Response from the owner Replied: Helen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Response from the owner Replied: We appreciate you taking the time to leave us a response, Mary! We're happy to hear our team was able to help you out. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 12, 2019
Response from the owner Replied: JosephIi, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 12, 2019
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 12, 2019
Response from the owner Replied: Hi Rick, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 12, 2019
Response from the owner Replied: Patty, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 12, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, David! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- December 12, 2019
Response from the owner Replied: Congratulations on your new vehicle, Scott! We are pleased to hear you had such a positive experience with us. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 12, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review! Take care!
Google Review
- December 12, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jeff! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- December 11, 2019
Response from the owner Replied: Lobel, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
I have been a customer of David Minnich for many years andhe is the consummate sales person. It is always a pleasure to work with himand he makes it a very easy experience for me.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- December 10, 2019
Response from the owner Replied: Your five stars mean a lot to us, William! Thanks for taking the time to leave your rating!
Google Review
- December 10, 2019
Response from the owner Replied: Jeff, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 10, 2019
(Translated by Google) Excellent attention(Original)Excelente la atencin
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Cars.com Review
- December 10, 2019
Very helpful and professional. They find me a car who meet my request and had it shipped wright the way from another dealer
Mercedes-Benz of Pompano 2406 Replied: Roger, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- December 09, 2019
Smooth, transparent, easy going process.Thank You for great buying experience, will be back for my other Benz!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review! Take care!
Cars.com Review
- December 09, 2019
My appointment time was taken on time and the wait time was exactly perfect. I was very satisfied.
Mercedes-Benz of Pompano 2406 Replied: Bernard, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Take care!
Google Review
- December 07, 2019
So impressed with this place. Went in skeptical, because thats what you do when buying a used car - even at a Mercedes dealership. Our salesperson Umut Gurbuz was extremely helpful, knowledgeable and professional. Would definitely buy another Benz from him, new or used. As for our 2014 E350 4Matic...
Response from the owner Replied: Greg, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 07, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 06, 2019
Response from the owner Replied: Ted, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 05, 2019
Professional, on time, fair price, went the extra mile with a car wash that was really needed. Great experience.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jeff! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 04, 2019
Cars.com Review
- December 04, 2019
The service advisor Raul was great! Communicated well with updates on repair. The technician Nick is excellent. Both gentlemen were very professional and courteous. Would definitely recommend.
Mercedes-Benz of Pompano 2406 Replied: Andrene, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 03, 2019
I love this dealership !!Kieth was my car salesman (by the way bought 2 Mercedes 1 for the wife 2020 CLA 250 and my self a 2020 AMG C63S ( IT ROCKS) any way Keith knows his stuff cares about your needs and takes care of you)Oh he loves to text - dislikes calling) just busy They gave us an incredible...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. If you ever need more help, just give us a call. Happy motoring!
Google Review
- December 03, 2019
I was looking at a variety of premium SUVs. I walked into Pompano Mercedes and was pleased to find the vehicle I was looking for. Since it was CPO, I saved a lot off the sticker. Got great financing and it was the best car buying experience of my life. Thanks to Umut and the rest of the crew at...
Response from the owner Replied: Congratulations on your new vehicle, Scott! We are pleased to hear you had such a positive experience with us. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- December 02, 2019
Chris is excellent! Very professional, prompt and courteous.
Mercedes-Benz of Pompano 2406 Replied: Charlene, thank you for your kind review; we are happy to pass along your comments to Chris here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2019
Response from the owner Replied: Hello John, we are disappointed to see your low star rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- December 02, 2019
Great customer service smith process good timing bradley my service advise is awesome
Response from the owner Replied: Hi Saun, thank you so much for your positive comments about Mercedes-Benz of Pompano! We will be sure to pass along your comments to the smith for a great job! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 02, 2019
On 10/31/2019 I spoke with the salesman who informed me that it is the final day for th $1500 off so I told him to reserve the car for me and will come tomorrow since we live in Naples ( 3 hours drive ) also I told him my brother who is near them can stop by with a deposit but he did not like the...
Google Review
- November 29, 2019
I would definitely recommend Mercedes-Benz of Pompano, FL for your next car purchase. I had a smooth, professional, and no stress experience with my sales person Robert (Bob) Abrahams. He made the entire transaction seamless, and also one I will remember the next time I am looking for next lease. ...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- November 29, 2019
Ignacio was very attentive! Appointment was on time.
Mercedes-Benz of Pompano 2406 Replied: Michael, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. Thank you for your kind review; we are happy to pass along your comments to Ignacio here at Mercedes-Benz of Pompano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- November 28, 2019
Over all a very easy experience great dealer and service advisor Brian, , GM Mike is a super guy to go to with any problems his door is always open, parts manager Mike is a real great guy also, nothing better then being happy with your dealer who got you the car that you wanted
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Danny! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 27, 2019
Armando was a courteous service advisor. However, it did not appear that he put the diagnostic fee toward my repair as he initially stated. He claimed the service recommendations were categorized. This was never the case in the multiple other Mercedes service centers I have frequented since...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 27, 2019
Called for appointment on service and was notified of recall ....set appointment and was greeted and provided great service in immaculate and well organized service area...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, David! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 27, 2019
Donny Lee is more than amazing and he is a shining light at this dealership. He makes things so easy and he is so helpful. He is not your typical Sales Person. He shows so much care, compassion, and guidance for all his clients to make sure that they are getting quality service. DONNY HAS ME...
Response from the owner Replied: Melanie, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- November 27, 2019
Excellent service
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- November 26, 2019
Clean friendly staff
Response from the owner Replied: Hi Rick, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- November 25, 2019
Great customer service, issued me a loaner and had the vehicle cleaned and ready within a reasonable amount of time!
Mercedes-Benz of Pompano 2406 Replied: Lidisel, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 24, 2019
A wonderful experience. Took my vehicle in for regular service. Everything was taken care of fast and efficient. A special thanks to the Service Manager and my Service writer Armando Ramos for being so helpful in the process. Highly recommended.
Response from the owner Replied: Hello El, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you so much for such a wonderful review; we are happy to pass along your comments to Armando Ramos and the team here at Mercedes-Benz of Pompano and recognize their hard work and dedication! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- November 23, 2019
4 years ago, when I bought the car, I was treated so well, like royalty. But today, when just selling the car back to the Pompano dealership, I was treated disrespectfully by the manager, Shawn Bressman, who swindled me with the buyback. On a positive note, the rep who assisted me today, Anthony...
Google Review
- November 23, 2019
A wonderful experience. Took my vehicle in for regular service and it was discovered that the vehicle needed attention elsewhere. Of course budgeting as we all do the Service Manager mentioned a "Goodwill Offer" to ease the cost. Everything was taken care of fast and efficient. A special thanks to...
Google Review
- November 22, 2019
Response from the owner Replied: Stan, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2019
Service advisor Anja Moore was very knowledgeable and extremely helpful, she is terrific.
Response from the owner Replied: Helen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2019
It took quite a bit of time to complete the transaction buy worth every minute. Harold was wonderful to work with and I definitely return to Pompano Mercedes for my next purchase.
Response from the owner Replied: Patty, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 19, 2019
fast transaction, friendly, knowledgeable staff. very cheep souvenirs, though :)
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- November 18, 2019
My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was not only my salesman but...
Response from the owner Replied: Pete, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Thank you so much for such a wonderful review; we are happy to pass along your comments to Gabriel, Shawn and the team here at Mercedes-Benz of Pompano! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Cars.com Review
- November 18, 2019
My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was not only my salesman but...
Mercedes-Benz of Pompano 2406 Replied: Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 18, 2019
Response from the owner Replied: Arnold, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 18, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one!
Google Review
- November 18, 2019
Response from the owner Replied: Rene, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 18, 2019
My first time at the pompano Mercedes and I must admit the customer service was professional. My salesman Steve was very attentive and helpful.
Mercedes-Benz of Pompano 2406 Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 18, 2019
Armando is a great MB Tech Customer Service Agent
Response from the owner Replied: JosephIi, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
The best car buying experience I ever had. Anthony was my sales rep and contacted me daily while working through my financing. Mike the GM was truly off the charts. His genuinely warm personality was something I have not experienced in that environment. The whole dealership was incredible. I will be...
Response from the owner Replied: Hello Kevin, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 18, 2019
Auto Nation Mercedes Pompano helped make the transition into a new lease for both of our new GLE 350s effortless.
Response from the owner Replied: William, congratulations on your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
Overall great Customer service by my Salesman
Response from the owner Replied: Paul, thanks for the high star rating! Your feedback gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else.
Google Review
- November 18, 2019
I've paid $1800 to get my breaks done and all parts were supposed to be brand new, they resurfaced the breaks disc and put it back on the car,and used the same break pad,after 4 months i had breaks problem, i went back to them and pay $200 for diagnostic tests and they didn't mentioned it because...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- November 17, 2019
Fabulous car place to go get a nice Mercedes-Benz
Response from the owner Replied: Hello Skylar, it means so much to us that you chose our dealership! We set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- November 16, 2019
Response from the owner Replied: Billy, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 15, 2019
NEVER GOT THE CAR COMPLETLY REGISTEREDnO ONE THERE TO HELP.
Response from the owner Replied: Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Cars.com Review
- November 15, 2019
Brian is an excellent gentleman to work with. He is thoughtful of the needs of the customer and handles them with grace. He makes coming to the Pompano dealership a good experience... I have found all the people in the service department very pleasant and professional and polite.
Mercedes-Benz of Pompano 2406 Replied: Marey, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you for your kind review; we are happy to pass along your comments to Brian here at Mercedes-Benz of Pompano! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- November 15, 2019
Everyone was friendly, awesome showroom and Mr Minnich is an excellent salesman. He bent over backwards to get my wifes daughter into the car she wanted for an excellent price. Will be recommending this location to others. We previously went to the Coconut Creek location and they didnt want to help us.
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Google Review
- November 14, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 14, 2019
Bought a used Ford F-150 truck from them as-is was told it was tie rods that need to be replaced. Told me they would give me check for what it should cost to have it fixed at Ford dealership since it would be cheaper there. When I took it to 2 different Ford dealer both places said tie rods were...
Response from the owner Replied: Hi there, we're so glad we were able to turn your experience around! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 13, 2019
Went to pick up my car with minor rear bumper repair completed. Noticed minor gouge in newly repaired bumper. Had to wait while they tried to repair the gouge and paint. When it came back the minor repair according to management was unsatisfactory and would have to have the whole bumper removed,...
Response from the owner Replied: Carl, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 13, 2019
Google Review
- November 13, 2019
Mi advisor Anja is absolutely amazing, always a profesional answering questions and I truly appreciate the way that she take her time to check the car in detail before delivery to me... I will come back always to this shop thanks to Anja... Thumbs up!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Mary! We're happy to hear our team was able to help you out. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- November 12, 2019
Brian helped the process go smoothly. He did a great job in getting me in and out in a timely manner.
Mercedes-Benz of Pompano 2406 Replied: Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Brian. Until the next time we meet, take care!
Google Review
- November 12, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 12, 2019
Response from the owner Replied: Hi Sunnykrusty, it is great to read such wonderful comments about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- November 12, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, James! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 12, 2019
Response from the owner Replied: Francois, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 12, 2019
Response from the owner Replied: Vw, we are so happy to read such a great review about Mercedes-Benz of Pompano! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- November 12, 2019
Response from the owner Replied: Kathy, we're so glad that we were able to go above and beyond your expectations! We are happy to pass along your comments to Mark Burgess for the great job! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 12, 2019
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 12, 2019
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- November 12, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tina! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 12, 2019
Response from the owner Replied: Hello Kristina, it means so much to us that you chose our dealership! Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We hope to see you soon!
Google Review
- November 12, 2019
Response from the owner Replied: Robert, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 12, 2019
Response from the owner Replied: Susana, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Google Review
- November 12, 2019
Response from the owner Replied: Adam, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 12, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Marcelo! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- November 11, 2019
Bought a used Ford F-150 truck from them as-is was told it was tie rods that need to be replaced. Told me they would give me check for what it should cost to have it fixed at Ford dealership since it would be cheaper there. When I took it to 2 different Ford dealer both places said tie rods were...
Google Review
- November 08, 2019
The service my partner & I received exceeded our expectations. We've given the highest rating allowed however they deserve more...
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!