Google Review
- November 30, 2021
Marcos and the valet attendant were extremely professional, attentive and efficient. They made sure I was satisfied with the service, my loaner and the time needed to complete my car service. Thank you for the great work.
Response from the owner Replied: Hi David, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- November 29, 2021
My car still with the same problems. Intermittent issues when we try to turn on the engine. Sometimes it turn ON immediately and sometimes it takes hours to turn it on. Back door sometimes closes automatically and sometimes we have to do it manually. One specific day I had to put too much pressure...
Response from the owner Replied: Hi Roberto, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 24, 2021
David was my salesmen he was very helpful with the sale and I will continue to use him in the future for all my Mercedes bussiness
Response from the owner Replied: Hi Peter, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 24, 2021
Elio was wonderful and made the purchase super easy. I highly recommend him!! And I love my SUV :)
Response from the owner Replied: Hi David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thanks for the recommendation, and have an amazing day!
Google Review
- November 21, 2021
Walk through loved it!
Response from the owner Replied: Hi Kiki, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Google Review
- November 20, 2021
All good I recomende it MB of pmpano!
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- November 19, 2021
It was a great experience to deal with Mercedez dealership in Pompano and Justin was a great representant!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 08, 2021
Ms. Maurat was very professonial and made the process easy. She also remain professional during a miscommunication episode with Ashley Galan who wanted copies of documents made but did not communicate this request. MsMaurat very apologetic for Ms. Galan's behavior and complete the task.
Response from the owner Replied: Hi Tangi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you, and have a fantastic day!
Google Review
- November 07, 2021
Much better than Princeton NJ, or Doylestown, PA locations.
Response from the owner Replied: Hi John, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- November 05, 2021
Mercedes Pompano was very easy to work with when buying our new car. I would highly recommend the sales department as they were very helpful with all steps of the buying process. Thank you MB-P.
Google Review
- November 04, 2021
i use the service of mb pompano beach for a maintenance for my car because of a stupid mistake of mb fort lauderdale and i don't regret i deal with Marcos from the after sale and he was very convience and helpful. Will come back for the next maintenance with pleasure
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Google Review
- November 01, 2021
Highly recommend this dealership !!!!We are very pleased with this dealership, if in another dealership in Miami they did not really want to help, then here they decided everything quickly and did not have to spend half a day on problems with the car. After that any questions even the oil change,...
Response from the owner Replied: Hello Anna, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review! Feel free to stop by if you ever need any more help. Have a great day!
Google Review
- October 31, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- October 26, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 26, 2021
Google Review
- October 26, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- October 26, 2021
Excelente lugar, excelente atencion
Response from the owner Replied: (Translated by Google) Juan, we are very happy to read such a great review about the Mercedes-Benz of Pompano! If you ever need help, just give us a call. Happy motor racing!(Original)Juan, estamos muy felices de leer una resea tan buena sobre Mercedes-Benz of Pompano! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- October 19, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- October 19, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 15, 2021
Response from the owner Replied: Hi Gustavo, thank you so much for your positive comments about Mercedes-Benz of Pompano! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 02, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 01, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- October 01, 2021
Response from the owner Replied: Hi Andrew, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 29, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- September 27, 2021
Response from the owner Replied: Hi Andrew, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Google Review
- September 25, 2021
Google Review
- September 25, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- September 20, 2021
Brought the car in for several recall items. Brought the car in Friday morning and was told I could wait. Decided to come back later. I was never called to let me know it was ready or would not be ready on Friday. I called around 4 and was told it was not ready. Called again Saturday morning and...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 18, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- September 18, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 17, 2021
I came in to purchase a pre owned S class and while Ruth, the sales associate was a 5 star person, who bent over backwards to accommodate me, her used car sales manager Sean Pressman was an utter disaster. Rude, discourteous and even put down his own product when addressing my trade of my 2008 S...
Response from the owner Replied: Hi Martin, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- September 17, 2021
5 Stars! Working with Zachary Block was an absolute pleasure! Zachary is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. Zachary stayed in touch with me the entire time which only made the buying...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- September 16, 2021
VERY......OVER...........PRICED.........SERVICE....Upon arrival we were told one price but when my wife went to pick up her vehicle it was another price. So then I called and was offered a very small discount I do mean small..... If anybody wants to know of a good mechanic that works on Mercedes...
Response from the owner Replied: Hi Alan, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Yelp Review
- September 16, 2021
WARNING.... WARNING.....AVOID THIS PLACE ...........I would give you ZERO STARS if I could. They will rob you blind... The service department is a bunch of crooks. My wife went in with a problem on her vehicle. She was told one price but when she went to pick it up it all of the sudden it became...
Google Review
- September 13, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 12, 2021
Response from the owner Replied: Hi Patricia, thank you so much for your positive comments about Armando. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 11, 2021
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pompano so highly!
Google Review
- September 11, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pompano. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-4832. Have a great one!
Google Review
- September 11, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- September 11, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- September 11, 2021
Response from the owner Replied: (Translated by Google) Thank you, Carmen, for contacting us. Your opinion plays an integral role in our customer service. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.(Original)Gracias, Carmen, por contactarnos. Su opinin juega un papel integral en nuestro servicio al cliente. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (954) 644-4832. Esperamos saber de usted.
Google Review
- September 10, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 09, 2021
Response from the owner Replied: Andre, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- September 05, 2021
Response from the owner Replied: Hi Ana, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.
Google Review
- September 03, 2021
Response from the owner Replied: Hi Marcelo, thank you so much for your positive comments about Armando. Drive safe, and we'll see you on the road.
Google Review
- September 02, 2021
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- September 02, 2021
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- September 02, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Pompano such a great rating! It really means a lot to us. Thanks again!
Google Review
- September 02, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- September 02, 2021
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Pompano! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- September 02, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pompano strives to provide a positive customer experience. Wishing you a great day!
Google Review
- September 02, 2021
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- September 02, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Pompano so highly!
Google Review
- September 02, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 02, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2021
Response from the owner Replied: David, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2021
I made an appointment for 10:00 A.M. I arrived for my appointment promptly and on time. However I waited 30 minutes to be seen. Im not sure if Mercedes Benz forgot how appointments work, but usually you make an appointment to be seen at that time. Not 30 minutes of sitting in the lobby later. Then,...
Response from the owner Replied: Hello, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- August 30, 2021
I have owned a Mercedes for 15 years and had service for 15 years and for the first time in 15 years they did NOT detail my car after service. In fact they left it filthy. As I picked it up I looked at my car and asked the service lady you didnt wash my car? She said oh thats extra?? I asked her...
Response from the owner Replied: Hi Todd, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Google Review
- August 28, 2021
Great cars, great price but expected to give up four hours of your life.For a large Mercedes dealer, we were not impressed. We selected and reserved our vehicle online and made an appointment a head of time before arriving. When we did arrive, on time, they could not locate the vehicle and when...
Response from the owner Replied: Hi James, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- August 25, 2021
Response from the owner Replied: Hi Michael, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our general manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- August 24, 2021
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We would like to have a better understanding about your experience. Please reach out to us at (954) 644-4832 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- August 23, 2021
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- August 23, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 23, 2021
This delearship is a dump all the way around. The receptionist clueless. The people are the rudest they have ruined Mercedes I'd never buy Mercedes. If you buy here you will get nothing but rude service they can't even figure out who you are customer service terrible . They hire right off Street...
Google Review
- August 22, 2021
Customers beware. people's right movement.They think they can violate civil rights of people Mercedes Benz of Pompano.... bad timing. Civil rights groups everywhere. You will not take our property Rip off place This is the worst place. Is this Mercedes? These people treat customers so bad ...
Google Review
- August 19, 2021
BEWARE All covid workers. Ban Mercedes . These people are crooks. They steal people's cars .make it impose ble for a covid worker to get to work .ban Mercedes Covid Workers against Mercedes. They have extended warranties unless you agree to an open ended contract where they want you to sign an...
Google Review
- August 18, 2021
Buyer beware. Worst service I have ever had. I have called everyday for two weeks in an attempt to receive payout balance of warranty I paid 3k for and never used on a car I purchased from this dealership 18 months ago. I sold car and they owe me remaining balance. I have left 9 messages for finance...
Response from the owner Replied: Hi Jesse, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- August 17, 2021
My car was having 20,000 service which should take about 2 hours. I waited in the lobby for 3.5 hours, then had to search out someone to find out if my car was done. I was introduced to the person that was supposed to check me in, but he wasnt there yet. My car my waiting outside, all washed and...
Response from the owner Replied: Hi Cindy, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- August 15, 2021
Bought a brand new car here and within first week had to bring car in twice to service. Not one apology and did nothing for me for the inconvenience to take time out of my day to drive back and forth two different occasions because they didn't correctly check the vehicle the first time I brought it...
Response from the owner Replied: Hello Kevin, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- August 14, 2021
Worst Dealership experience ever ! I had an appointment for 11am for a recall repair upon arriving I was told this process would take 2 to 3 hours and that they would call me upon completion. I never received a call so I returned at 4:30 thinking that they may close 5 or 6 pm and when I asked the...
Response from the owner Replied: Hello Chris, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- August 13, 2021
Response from the owner Replied: Hi Francine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 13, 2021
Extremely considerate and helpful to a stranded vehicle owner ! I didnt have a major issue but was leaving on a trip back to NY the next day when a warning light went on in the dash. I took the car over to Mercedes of Pompano. They immediately idd the issue and resolved it that afternoon. They...
Response from the owner Replied: Hi Richard, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- August 12, 2021
Service is AWFUL! Called the parts department ahead of time and spoke with Jeff to make sure they had the tires in stock that I wanted to purchase - Continental ContiSport5. Jeff confirmed he had the tires in stock and would reserve them, coordinated with Bradley the Asst Service Mgr to make an appt...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- August 12, 2021
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 12, 2021
Response from the owner Replied: Hi Louis, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 11, 2021
Response from the owner Replied: Hi Noel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 06, 2021
Response from the owner Replied: Hi Robert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 05, 2021
So I have been coming to Pompano Mercedes Benz for 3 years. Everyone in the place will treat you like family. I had the experience of meeting the Director of Parts, Michael Rodriguez. I now consider him my brother. He was not only helpful but he has excellent human skills. Each time I come to the...
Response from the owner Replied: James, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 04, 2021
Response from the owner Replied: Hi David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 02, 2021
Response from the owner Replied: Jeri, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- August 02, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, we're disappointed to see this rating of Mercedes-Benz of Pompano. If you would like to discuss your customer experience with the management team, feel free to reach out at (954) 644-4832. Thank you in advance for taking the time to give us your feedback about your customer experience.
Google Review
- August 02, 2021
Response from the owner Replied: At Mercedes-Benz of Pompano, we sincerely value your review. Thanks for such a positive rating!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pompano. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-4832. Have a great one!
Google Review
- August 02, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, we appreciate your great rating of Mercedes-Benz of Pompano! If you ever need anything else, we hope you'll choose us again!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, we take our reviews seriously and are disappointed to see that we didn't meet your expectations. We'd like to learn more; please reach out to us at (954) 644-4832. We hope to hear from you soon.
Google Review
- August 02, 2021
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Carlos! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que te tomes el tiempo para dejarnos una respuesta, Carlos! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- August 01, 2021
It was amongst the greatest of experiences. Service greeters were excellent and our Service writer, Armando was excellent, courtesy, and knowledgeable on all aspects of the service needed. The loaner car service was an added excellent touch to a perfect service experience. When needing service on...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, we regret to hear that your experience with us was not a more positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- August 01, 2021
Response from the owner Replied: Hi Kim, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 29, 2021
I would not recommend this dealer for a repair. I had an appointment to have the button on the driver's door fixed that releases the trunk. The first appointment I had to come in to get them to order the part. The second appointment they kept the car and the button part came in broken. I then took...
Response from the owner Replied: Hi Ramy, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (954) 644-4832 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
Google Review
- July 26, 2021
Response from the owner Replied: Hello Rolando, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 24, 2021
I was so happy to find Mercedes Benz of Pompano through Autonation. I was searching for a particular model. I was told by my local dealer it will not be released until sometime in 2022 and that I will love it because it has been completely redesigned. I looked on the internet and found that...
Response from the owner Replied: Carol, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 24, 2021
Response from the owner Replied: Anna, we regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- July 23, 2021
Service seems to get worse and worse. The greed is beyond. Stop penny pinching and provide an excellent service as you used to. Also I wonder why service personnel keeps changing. Maybe its time to change management? Anyone else agrees with me, that service management needs to go?
Google Review
- July 23, 2021
Mercedes, here and my dealer in NY both provide great service !
Google Review
- July 22, 2021
This was by Far the worst experience for service at a dealership ever. Horrible communication, no follow up. And misleading diagnosis. People simply would not pick up the phone to explain what was going on, and would not return voicemails. Had to drive dealership on multiple occasions to get...
Response from the owner Replied: Hello Tom, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- July 21, 2021
Found a 2016 Lexus RX450h I was looking for at this dealership. I flew down from Ohio, reviewed the car, completed the purchase paperwork, and was on my way back to the airport in 2 hours. Had the car shipped to Ohio. Xavier and Giancarlo were great to work with.
Response from the owner Replied: Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Pompano!
Google Review
- July 16, 2021
This was the best car buying experience I have ever had. Isaac and Reggie were on top of the whole process and I was in and out of there within 3 1/2 hours, including having tint installed on the new vehicle!
Response from the owner Replied: Cynthia, thank you for your kind review; we are happy to pass along your comments to Isaac and Reggie here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 15, 2021
Anja is the reason I use this Mercedes Benz location. She is knowledgeable, always respectful of your time, pays you 100% of attention no matter how busy and she is your biggest asset.
Response from the owner Replied: Hi Catherine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you need more help, our team is available to talk -- safe travels!
Google Review
- July 14, 2021
I bought a car from Auto Nation a year ago. The dealer I use to service the car is a Auto Nation dealer. Mercedes Benz Pompano Beach. I wanted to sell the car a d asked them to give me a bid while I was waiting for it to be serviced. Their bid was more than fair and I sold them the car on the spot....
Response from the owner Replied: Hi John, thank you so much for your positive comments about Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 13, 2021
We had an awesome experience at this dealership. Steve Raman was amazing as well as the finance people. I thank you for making this purchase so easy. And I love the car.
Response from the owner Replied: Carol, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 13, 2021
Unprofessional money hungry sales representatives.. I didnt know you hang up on people who gets offers lower than 50k. A Sale is a sale. Joe Kayla and Justin can kick rocks!
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- July 11, 2021
Sales guy was excellent. The dealer does not have cars right now just used or certified by Mercedes. Unbelievable
Response from the owner Replied: Hello Ana, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 09, 2021
Great experiencie buying at Mercedes Benz at Pompano Beach.Thanks Fernando!
Response from the owner Replied: Hello Alejandro, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 07, 2021
This is by far the best Mercedes-Benz dealership between the Palm Beaches and Broward! I always go to Delray, which is where I leased my Mercedes and continually receive poor service. Took my car to Delray because my electronic dashboard kept cutting off while I was driving and auto stop didnt work,...
Response from the owner Replied: Hi Chris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 06, 2021
Brian was very clear about the services my vehicle needed, provided an accurate price estimate, and kept me updated on the services throughout the time the dealership had my vehicle. The loaner vehicle I was provided was spotless! Everyone from my service coordinator, the individuals checking my...
Response from the owner Replied: Katherine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2021
I purchased an SUV from Mercedes of Pompano Beach and 2 days later learned that the car had 3 recalls. Contacted my sales person to ask why werent they resolved prior to handing the car over to me. He said that there were no remedies at the time. Not sure what that meant especially when I had to...
Response from the owner Replied: Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (954) 644-4832 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
Google Review
- July 02, 2021
Google Review
- July 02, 2021
Google Review
- July 01, 2021
Extremely pleased with the support I received from my advisor Anya and the tech Tom. After a long roadtrip my 2013 ML required some unexpected work and they were highly professional; gave me options on how to address the issues and kept me informed through the process. I had no previous history w...
Response from the owner Replied: Hi Jeff, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Pompano!
Google Review
- June 30, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Pompano!
Google Review
- June 28, 2021
Fast, done right the first time!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 27, 2021
Mercedes Benz needs to learn how to communicate with their customers better both sales and service.
Response from the owner Replied: Hi Vernita, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- June 27, 2021
Will never go to the Pompano location again!Completely ripped off on labor charges!
Response from the owner Replied: Hi Richard, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- June 27, 2021
My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was...
Response from the owner Replied: Hello, your low star-rating has us concerned that there was something more we could have done to make your customer experience a positive one. If this was the case, please reach out at your earliest convenience at (954) 644-4832 so we can understand what we could have done differently to serve you better. Take good care!
Cars.com Review
- June 27, 2021
My family bought 2 cars there Monday. I was promised by our salesman Harold that if we left the car there till Wednesday that it would be detailed perfectly. The windows would be tinted and all would be perfect. Called again Wednesday the day of pickup to confirm with Harold that the car was...
Dealer Replied: Hello Fernanda, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (954) 644-4832. We look forward to hearing from you. Take care.
Google Review
- June 27, 2021
Response from the owner Replied: Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 26, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- June 26, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- June 26, 2021
excellent service, great service, the gentleman who attended me Mr. Brian, helpful and very polite and was willing to answer all my questions.
Response from the owner Replied: Hi Kaique, thank you so much for your positive comments about Brian. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yelp Review
- June 25, 2021
Sold us a problematic car that has been in their shop ever since and the operator is rude to hang up a phone when I call. They gave me a loner and now I'm forced to tow it because they are so rediculous to shut it off! Bad business and company
Google Review
- June 25, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Pompano so highly!
Yelp Review
- June 24, 2021
This place is the biggest rip off!!!! I have CPO warranty but apparently the battery is not covered. I just replaced my car battery through AAA and the check engine light still came on and since I had to have a couple recall repairs done at mercedes I had them check that too. They only had to reset...
Cars.com Review
- June 22, 2021
I HAVE ALWAYS HAD A GREAT EXPERIENCE! WHETHER IT IS PURCHASING A CAR OR SERVICING ONE!! HIGHLY RECOMMEND!
Google Review
- June 20, 2021
I called the service department to discuss a warranty issue with a tire I purchased at this agency. I was basically told too bad so sad. Asked for the general manager and was told they would send him an email. I asked to be copied but was told all this is private. I have not received a call back....
Response from the owner Replied: Hi Larry, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help. Take care.
Cars.com Review
- June 19, 2021
Great service. Went above and beyond to help. Fast and efficient.
Cars.com Review
- June 18, 2021
Great customer service from the staff. I am satisfied with the repairs.
Cars.com Review
- June 18, 2021
Excellent service. Prompt, courteous team. Andrew, me service associate was very accommodating and attentive to my needs.
Google Review
- June 18, 2021
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- June 18, 2021
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- June 18, 2021
Great Customer Service, on time, very professional!
Response from the owner Replied: Hi Glevy, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 17, 2021
1. I agreed to FULL price in 6/2/21.2. On 6/4/21 paid in full and signed Maverick notary papers,and request overnight mail to deliver title, 1 key fob, owners manual.3. All Maverick papers/check at MBP on 6/7/21 confirmed.4. MBP advised ship date as 6/11/21.5. Todate, 6/16/21; NO title or key fob...
Response from the owner Replied: Hi Ronald, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you are willing, please call our General Manager at (954) 644-4832 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- June 17, 2021
Our salesman , Isaac Bertha; was so very helpful and knowledgeable. We had many questions and he pleasantly answered everyone. After we drove our Mercedes home, I had more questions and he drove out our home to be sure we knew how everything worked. He also introduced to his manager; Shawn...
Response from the owner Replied: Lori, thank you for your kind review; we are happy to pass along your comments to Shawn and Issac here at Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Yelp Review
- June 17, 2021
Just bought 17 yr old 2005 e320 with 58K miles.. thats right.. and one little old lady owned it the whole time... ( CHERRY OR CHERRY BOMB?) we will see, since it just broke down and after my personal mechanic said, he didn't have the diagnostic equipment to fix electrical issues on MB's Ugh Oh..is...
Cars.com Review
- June 17, 2021
Best experience buying a new car. I recommend this dealership to all my friends.
Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. Drive safe, and we'll see you on the road.
Cars.com Review
- June 16, 2021
Excellent. SUV was picked up at my home. Towed to dealer. Repair was executed on a timely basis and my vehicle was returned to my house
Dealer Replied: Hi Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 16, 2021
It takes to long to drop off the car for service! The service advisors would rather be on the phone then to take care of customers waiting in person for help. The pick up went a little faster.
Dealer Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 15, 2021
I purchased a used 2020 Subaru Outback from Fernando, without visiting or seeing it in person, because I live in Tallahassee and didn't want to drive that far to see it. Fernando sent pictures and video and assured me it was in mint condition and was a great vehicle. I checked the Carfax and did...
Response from the owner Replied: Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 15, 2021
My previous Mercedes Benz was totaled in accident by someone who ran a red light a week ago. So needless to say after endless hours of looking for my new car I was so excited when I thought I found the one at Pompano Beach. I called yesterday to confirm that the vehicle was at this particular...
Response from the owner Replied: Hi Marselha, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- June 15, 2021
Great customer service. From the sales experience, to service delivery, to loaner program. Every person involved hold a high standard that is expected by Mercedes Benz. Glad to be a customer of Mercedes-Benz of Pompano
Response from the owner Replied: Adam, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 14, 2021
I decided to purchase a vehicle from automation online. Due to me residing in South Carolina I figure to give this online buying a shot. So the process was easy, the shipping took forever. Once the car arrived I was somewhat satisfied. There?s a lot I should?ve known about the car. There was a tear...
Dealer Replied: Thanks for the feedback, Julio. We strive to provide excellent service to our customers at Mercedes-Benz of Pompano. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- June 13, 2021
I had an excellent experience at Mercedes-Benz of Pompano. I feel very happy with the reception I received from the sales team. The staff were patient with and responsive to every question I asked. Their answers were clear and understandable. They made the purchase of my new car an unexpectedly...
Response from the owner Replied: Hi Eron, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 12, 2021
Great customer service. Attentive to every detail entire team effort! Way to go, Mercedes-Benz of Pompano!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 12, 2021
After hunting around for my dream car I located one at Mercedes Benz of Pompano Beach Florida that was a CPO with a handful of miles. The only problem was I?m in California and the dealership is in Florida. I know you?re probably wondering why I couldn?t shop local? I know me to except the car I...
Dealer Replied: Hi Paul, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 12, 2021
I had my 2012 Mercedes serviced in pompano. It was due for a service check that was over due by 75 days with 105,000 miles. It sat thru COVID for over a year. I asked for that service plus change both batteries - fine. The service agent told me spark plugs were due at 120,000. I said I will...
Mercedes-Benz of Pompano 2406 Replied: We take your feedback very seriously and thank you for bringing this to our attention, Ken. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Google Review
- June 11, 2021
I Baught my first car from Ragi in Sales Department he is Amazing person he did everything he could to make sure I got the best deal with in few hours I drove my new Car home I highly recommend him because there are only few people that would stay after there schedule to make sure that when I left I...
Response from the owner Replied: Lendita, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 11, 2021
Response from the owner Replied: Hi Mark, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 11, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- June 11, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Pompano!
Google Review
- June 11, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Pompano. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- June 11, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pompano. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-4832. Have a great one!
Cars.com Review
- June 10, 2021
Salesman was great! ( and I don?t like salesman!!)
Mercedes-Benz of Pompano 2406 Replied: John, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 07, 2021
Super pleased with my experience! Xavier was a delight to work with; professional, very responsive, and went above and beyond when I had issues with the rental car that got me to the dealership to pick up my new, beautiful Mercedes SLC. Highly recommend to anyone who is on the fence...
Response from the owner Replied: Launa, we're so glad that we were able to go above and beyond your expectations! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Yelp Review
- June 07, 2021
Got 2021 Mercedes GLE 5.3 amg. It was towed to service center on Thursday- because of computer mistake my car could not start. It's Monday, I can't get answer from Haden Smith regarding when I will be able to pick up my car, no rental vehicle provided, can't get any info with any other...
Google Review
- June 05, 2021
Both myself and my wife are always happy to visit Pompano Brad is our service advisor and he always make sure we are fully satisfied.
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 04, 2021
my experience couldn't have been better. My service rep was Anja and she was extremely kind and helpful. she helped me get a loner while my car was being serviced and made everything simple and painless. I was going to Mercedes in Delray but after my experience with Anja I will now be using Pompano...
Response from the owner Replied: Ryan, thank you for your kind review; we are happy to pass along your comments to Anja here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 04, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- June 03, 2021
First off I will say that it is a great car and we absolutely love it. What is not to love about a new GLE? The dealership seemed great at first, but the follow up is just horrible and when you call the dealership they talk to you like you are 5 years old and they are a teenager with a bad...
Response from the owner Replied: Hi Gregg, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help. Take care.
Google Review
- June 02, 2021
Great professional service. Right price .
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 01, 2021
The sale person was very professional and had great knowledge in the operation and performance of the Mercedes Benz model we purchased.
Response from the owner Replied: Pedro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 01, 2021
Great Team & Service!!!!!
Response from the owner Replied: John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 01, 2021
Thank you for taking the time to take care of my car.I am very pleased with everybody. Your service, your cost to repair the car, your adviser even the cashier are providing an excellent job performance.Thanks again
Response from the owner Replied: Hi Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 01, 2021
Customer service is Great! The time spent there is outstanding , I couldn't believe I didn't so little time at a car dealership, their APR is AWESOMELY AWESOME. The only thing I really missed is the tag frame in my car. Thank Mercedes of Pompano.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 01, 2021
I had a wonderful experience because of the person that attended me his name was Harold Minto and he made sure that all my needs were taken care of before and after the purchase of the car.
Response from the owner Replied: Farah, thank you for your kind review; we are happy to pass along your comments to Harold here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 29, 2021
EXTREMELY OVER PRICED !!!Quoted $1,765.00 to replace CV Axle. New OEM Part cost online = $367.00.Could not see myself paying $1,400.00 for 1.5 hrs of labor 2hich is what Chilton calls for.Apparently the dealership feels that if you have enough $$$ to afford a Mercedes Benz then you shouldn't mind...
Response from the owner Replied: Hello Chuck, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you. Take care.
Google Review
- May 29, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 29, 2021
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Pompano! Take care!
Google Review
- May 29, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- May 29, 2021
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- May 28, 2021
Service Advisor team is punctual and professional. They got me in and out just as promised and everything was perfect. Thanks for your consideration Bryan!
Response from the owner Replied: Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 28, 2021
Andrew Elmanzar was great !
Response from the owner Replied: Mohammed, thank you for your kind review; we are happy to pass along your comments to Andrew here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 27, 2021
They were fabulous. Had mold in the trunk from a slow leak in the seals. They replaced the entire interior of the trunk with new parts (from Germany) and the trunk looks like a brand new car. Had a fun little loaner so we were not inconvenienced it all. Really great job!
Response from the owner Replied: Hello Robin, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.
Google Review
- May 26, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Pompano! Thank you!
Google Review
- May 26, 2021
Response from the owner Replied: Hi Gabriel, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 26, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- May 26, 2021
Response from the owner Replied: Warren, thank you so much for your high rating! We hope you have a great day!
Google Review
- May 26, 2021
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- May 26, 2021
Response from the owner Replied: Your low star-rating has us concerned that there was something more we could have done to make your customer experience better. If this was the case, please reach out to us at (954) 644-4832 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and appreciate your time. Take care!
Google Review
- May 26, 2021
In for Service, Representative Anya was fabulous.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Patricia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 25, 2021
This was the best and easiest car buying experience I've ever had. Reggie was a fantastic salesman, very knowledgeable. All cars are inside so thankful for not having to endure the Florida heat. Quick, no haggling and love my new car!!!
Response from the owner Replied: Vickie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 25, 2021
I went there after work to exchange my car for a mercedes and was told that there is no one to help me at this time and I should come back......lol customer service is a joke !!!
Response from the owner Replied: Hello Kim, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one. Take care.
Google Review
- May 25, 2021
The service department was professional and corteous. I would definitley recommend them to service your car the right way.
Response from the owner Replied: Juan, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- May 25, 2021
Great service and the nicest sales people work there.Made my car purchase stress free.
Response from the owner Replied: Hello Natalia, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day
Google Review
- May 21, 2021
1st time I've used Mercedes of Pompano. I was very pleased with the communication and the time everyone took to make sure I was completely satisfied. The loaner was perfect as well and they exceeded expectations.Anja Moore took care of everything to make sure my car was returned to me finally...
Response from the owner Replied: Hi Rich, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 20, 2021
Excellent experience. Haden is a true professional.There are many choices for service and after this visit I will always choose Pompano MB and Haden
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 20, 2021
ARMANDO RAMOSA ROCKS.. HONEST & RELIABLE.. A REAL PRO!!
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 20, 2021
Haden was great to work with. He is very professional.
Dealer Replied: Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- May 19, 2021
I'm waiting to post my review, since I haven't got my car back yet. The plank on my sunroof blew off as I was driving down 95 . Luckily it did not cause an accident that I am aware of but could have.I brought the car in the next day the car had water damage I do not have a garage where I live...
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pompano such a high star-rating! Thanks again and take care!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- May 19, 2021
Great customer service, it was the first time I brought my E350 to have a couple items fixed and was very pleased with the work they did, plus giving me a nice loaner for the week. William Laurenzi took good care of me. Since 2020 things have changed somewhat not as happy did a service and...
Response from the owner Replied: Hi Allan, we regret your most recent visit with us was not up to the standards we strive for. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- May 19, 2021
Bryan Lastres of Mercedes of Pompano is my Service Manager and he is AWESOME!He's Always there to help me out and solve every issue quickly.If you ever need your Mercedes serviced ask for Bryan Lastres.
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. Thank you for your kind review; we are happy to pass along your comments to Bryan here at Mercedes-Benz of Pompano!
Google Review
- May 19, 2021
Problem has not been fixed.
Response from the owner Replied: Sussy, thanks for taking the time to leave us a great rating! We hope you have a fantastic day!
Google Review
- May 18, 2021
Xavier found my wife the perfect vehicle, and got us a great deal.Mike Lucia, the GM, went out of his way to make certain every step of the process was smooth and hassle free.The GLB 250 is a fantastic vehicle. Well be back for my new S Class later in the year.
Response from the owner Replied: Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 16, 2021
This was the 2nd vehicle I purchased from Mercedes Benz of Pompano. The buying experience was superb and the customer service exceeded my expectations.
Response from the owner Replied: Hi Patricia, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 16, 2021
My service Advisor was Anja Moore and she was amazing. It was a great experience!!!!
Dealer Replied: Kimberly, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 15, 2021
I own a Mercedes RV which I bought for my family at Christmas and I only serviced it once at Mercedes of Pembroke I had a five-star experienceYesterday at 3 PM I booked an appointment to see a used Mercedes S class at Mercedes of Pompano they told me the car would be there for me to view I drove one...
Response from the owner Replied: Hi Jamie, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- May 14, 2021
If I could give no stars I would.I went in for an emissions recall. $1700 later after a module replacement a "diagnostic" I was told the harness was corroded from the trunk to the engine. $24000. two weeks in shop (that's 6 in Florida time) and the entire car needs to be taken apart. Yes, you read...
Response from the owner Replied: Hi Joel, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- May 14, 2021
I had a great experience buying from Eric. He was extremely professional, personable and helpful. I arranged the purchase from California and when I picked up the car it was immaculately presented and better than I had hoped for. I highly recommend Mercedes Benz of Pompano!
Response from the owner Replied: Patrick, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 14, 2021
Do yourself a favor, and take your car somewhere else. They over promise and under perform. The last two times Ive taken my car in, the experience was awful. I recently made 2 early morning appointments for service and a wax/detail, and both times when I made the appointment I was told my car would...
Response from the owner Replied: Hi Neil, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- May 13, 2021
Focused on the customer experience. I greatly appreciate the knowledge of the team. Thank you.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 12, 2021
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pompano! We love to see such great feedback! Kindest regards.
Google Review
- May 12, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- May 12, 2021
Service was outstanding, staff are friendly, knowledgable, I was exceedingy happy
Response from the owner Replied: Louis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- May 11, 2021
Whe I arrived I was was given anadvicer I think his name was Armando. After speaking with him about the cars problems for a few minutes I was not very happy. His customer service approach was to challenge me about the issues I am having and continue to have. He said he was a mechanic in the back and...
Response from the owner Replied: Hi Richard, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- May 08, 2021
They did a nice thorough report of the inspection done on my car, it made sense to read from the customers point of view. The rental was there waiting for me. Bradley was very considerate and you can tell that he actually cares about the customers experience. Everything went very smooth.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 06, 2021
I would like to say thank you to Bob Abraham's and the staff at Mercedes Benz of Pompano. Bob is extremely knowledgeable about the Mercedes line, as well as the whole process of purchasing or leasing a vehicle. There was a minor issue with my new GLE and Bob and the service department went above and...
Response from the owner Replied: Dale, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- May 06, 2021
Very efficiently managed. Prompt courteous treatment.
Dealer Replied: Hi Matthew, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 05, 2021
I have been going to Mercedes-Benz of Pompano for 22 years. They have always treated me well and have given me great service.
Response from the owner Replied: Hi Angela, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 05, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- May 05, 2021
Great service as always.!.
Response from the owner Replied: Hi Rodolfo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 04, 2021
The dealership is nice and my experience with the adviser Armando Ramos was good. However, my wholes experience with Mercedes Rad Side Assistance was horrible. As related to the dealership, the car was delivered to them by tow truck at 10:51 am (based on the roadside assistance tracker). I called...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Please reach out to us at (954) 644-4832 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Pompano so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Hi Juan, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pompano strives to provide a positive customer experience. Wishing you a great day!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Pompano such a great rating! It really means a lot to us. Thanks again!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- May 02, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- May 02, 2021
Response from the owner Replied: Carl, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Pompano!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, your review means a lot to us, and we'd like to learn more about your customer experience. Please reach out to us at (954) 644-4832 so we can discuss the details in person. We look forward to hearing from you.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Pompano! We hope you'll consider us again in the future with your automotive needs!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- May 02, 2021
(Translated by Google) The shopping experience was very good, Fernando Londono assisted me. Then came the problems. My New GLE AMG 53 Coupe had problems after 20 days of use (less than 1000 miles), the reversing camera did not work, it ran randomly, the software or maps were not updated either. I...
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- May 02, 2021
Anja Moore has been great! She has my back and gets me in and out. Currently driving my seventh Mercedes including my 2019 E. Between the vehicles and the service they have my business.
Response from the owner Replied: Hi Craig, thank you for your kind review; we are happy to pass along your comments to Anja here at Mercedes-Benz of Pompano! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Great service! Bradley Markoff treats my car like his own.
Response from the owner Replied: Hi Anthony, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- May 02, 2021
Great experience with the Internet team - especially with Giancarlo Amyach. It's always stressful buying a car because it's the second most expensive purchase after a home. Giancarlo made it as stress free as possible and I am LOVING my new GLA250. "Gia" listened to my requirements and found the car...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Laura! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
VIP service.
Response from the owner Replied: Hello Francis, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 02, 2021
I was very happy with my service experience. They went above and beyond getting my car taken care of. Things that I was not even aware of or expected them to take care of they did. Armondo was my service advisor and he was very professional and very helpful. I will definitely be bringing my...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 02, 2021
Amazing staff
Response from the owner Replied: Hi Higor, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Until the next time we meet, take care!
Google Review
- May 02, 2021
Very accommodating
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Elizabeth! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Donny never disappoints!
Response from the owner Replied: Nicole, thank you for your kind review; we are happy to pass along your comments to Donny here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Nice Showroom and good selection of cars
Response from the owner Replied: Hi Adam, thank you so much for your positive comments about Mercedes-Benz of Pompano! Until the next time we meet, take care!
Google Review
- May 02, 2021
The sales associate was extremely nice.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Excellent service and attention to detail.
Response from the owner Replied: Hi Carlos, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Service was very good and Haden was professional and helpful!
Response from the owner Replied: Hello, thank you for taking the time to leave a review. If there's anything we can do to turn your 4 star rating into a 5 star one, please let us know! Take care and safe travels.
Google Review
- May 01, 2021
Overall it was a great experience . Thank you Zack.
Response from the owner Replied: Hi Leonardo, thank you so much for your positive comments about Zack. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 30, 2021
After trying several times at another Mercedes dealership we went to the Pompano location. Our salesman was Harold Minto, and through his patience, determination and skill we found my car. There is a shortage due to the pandemic so this is not an easy task. When it was our scheduled time to receive...
Response from the owner Replied: Susan, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need more help, just give us a call. Happy motoring!
Yelp Review
- April 29, 2021
On April 1, 2021, I wrote the following letter to the general manager at Mercedes-Benz of Pompano:Dear Mr. Tyburski;On August 14, 2020, I purchased a 2013 Mercedes-Benz ML 350 from Salesman Harold Minto at your dealership deal #235654 (see attached page of the contract) for $26,595.21. I took...
Google Review
- April 28, 2021
The sales associate was extremely nice.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Cars.com Review
- April 28, 2021
Simple oil change - requested that the ?oil additive? NOT be included since synthetic oil was being installed. Dealer DID add the additive anyway and charged $20 Simple request - shows lack of customer service (was anyone listening and checking?)
Dealer Replied: Hi Warren, we regret to hear that your recent experience was anything less than exceptional. We would like to work towards a resolution, so if you are willing, please reach out to us at (954) 644-4832 to discuss this further.
Yelp Review
- April 27, 2021
Mercedes-Benz of Pompano is a large upscale car dealership. My husband and I picked up our "new certified pre owned convertible " a E400 cabriolet, polar white with a tan interior and black soft top. It's a baby with less than 10,000 miles on it Justin Carbonell helped my husband find the specific...
Cars.com Review
- April 27, 2021
Had an oil change. Didn?t drive afterwards for a few days . Light comes on TOO MUCH OIL IN ENGINE! It automatically call Mercedes. They told me to stop driving and they will tow my car! My whole day was shot. These cars don?t even have dip sticks. Everything is computer generated . So why...
Dealer Replied: Hi Marilynn, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- April 26, 2021
I had a 9.30 am appointment so I rushed home from work to shower and changed my clothes, I had just completed a 12 hour night shift. I made sure to arrive on time since I knew that I was due back to work that night for another shift, upon my arrival, I spoke to the gentleman who was assigned to...
Response from the owner Replied: Thank you very much for sharing these comments, Beverley. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- April 26, 2021
Absolutely awful experience and I cant stress that enough! I attended the MB Pompano dealership on April 23/21 with my son to enquire and hopefully test drive a used vehicle that they had posted on their website ready to buy. We were greeted by an older gentleman who immediately responded it...
Response from the owner Replied: Hello Dean, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help. Take care.
Google Review
- April 26, 2021
Excellent communication and service with the recent purchase of my vehicle. Umut was very helpful and honest with my concerns. Purchased vehicle out of state and process was very simple.
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 26, 2021
I had my 2020 GLS 450 serviced yesterday. The service went ok. However, when I got how I received an email informing me that I had a broken part that requires immediate repair. I called the deliver several times and emailed to inquire what this was as the service advisor said nothing to me when I...
Response from the owner Replied: Hi Michael, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 26, 2021
Thank you for the politeness and the professionalism I received threw all your staff and especially Brian who was the one who checked me in thanks again, Kevin
Response from the owner Replied: Hi Kevin, thanks for your praise and kind comments about Brian We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 26, 2021
Very friendly and helpful. Did a great job when repairing my MB and did it much faster than I expected.
Response from the owner Replied: Hi John, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 26, 2021
Excellent experience buying new Mercedes E Class. Fernando Londono took great care of us during and after the sale.
Response from the owner Replied: Renny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2021
Excellent communication and service with the recent purchase of my vehicle. Umut was very helpful and honest with my concerns. Purchased vehicle out of state and process was very simple.
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 25, 2021
Absolutely awful experience and I cant stress that enough! I attended the MB Pompano dealership on April 23/21 with my son to enquire and hopefully test drive a used vehicle that they had posted on their website ready to buy. We were greeted by an older gentleman who immediately responded it...
Response from the owner Replied: Hello Dean, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help. Take care.
Google Review
- April 25, 2021
Thank you for the politeness and the professionalism I received threw all your staff and especially Brian who was the one who checked me in thanks again, Kevin
Response from the owner Replied: Hi Kevin, thanks for your praise and kind comments about Brian We always strive to provide personable and excellent customer service. Thank you again for the review!
Yelp Review
- April 24, 2021
My rating is FIVE + stars for the salesman Justin! He is new, and he knows customer service! He aims to find the right fit and car for what you are looking for. They have a great selection on both new and used cars. Justin introduced himself and handed me a bottled water, I let him know I wanted to...
Google Review
- April 22, 2021
I had a 9.30 am appointment so I rushed home from work to shower and changed my clothes, I had just completed a 12 hour night shift. I made sure to arrive on time since I knew that I was due back to work that night for another shift, upon my arrival, I spoke to the gentleman who was assigned to...
Response from the owner Replied: Thank you very much for sharing these comments, Beverley. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- April 22, 2021
I had my 2020 GLS 450 serviced yesterday. The service went ok. However, when I got how I received an email informing me that I had a broken part that requires immediate repair. I called the deliver several times and emailed to inquire what this was as the service advisor said nothing to me when I...
Response from the owner Replied: Hi Michael, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 21, 2021
Excellent experience buying new Mercedes E Class. Fernando Londono took great care of us during and after the sale.
Response from the owner Replied: Renny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 20, 2021
Very friendly and helpful. Did a great job when repairing my MB and did it much faster than I expected.
Response from the owner Replied: Hi John, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 19, 2021
Great repair but no loaner car. Job took three days instead of one. Stranded without a car.
Response from the owner Replied: Hi Tom, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 19, 2021
Umut Gurbuz really made this experience relaxed, thorough, and simple.It is how car selection and purchase SHOULD be. We made an appointment and when we got there everything was prepared. He went over the car with us from bumper to bumper, inside and out. His follow-up post sale has also been...
Response from the owner Replied: Hi Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 19, 2021
Huge inventory of new & pre-owned vehicles to select from. We love the pre-owned car we bought. Professional & helpful staff.
Response from the owner Replied: Hi Roger, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 19, 2021
Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of...
Response from the owner Replied: Hello Karen, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care.
Google Review
- April 19, 2021
Great repair but no loaner car. Job took three days instead of one. Stranded without a car.
Response from the owner Replied: Hi Tom, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 18, 2021
Huge inventory of new & pre-owned vehicles to select from. We love the pre-owned car we bought. Professional & helpful staff.
Response from the owner Replied: Hi Roger, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- April 17, 2021
Second time purchasing a Benz thru auto nation merc. First time thru Pembroke Pines. My experience was not very good. They were bullies and bad sales folk. But I purchased anyways. Second time around. At pampano merc, completely opposite experience. Justin was a pleasure to work with. He and his...
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 15, 2021
Umut Gurbuz really made this experience relaxed, thorough, and simple.It is how car selection and purchase SHOULD be. We made an appointment and when we got there everything was prepared. He went over the car with us from bumper to bumper, inside and out. His follow-up post sale has also been...
Response from the owner Replied: Hi Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 13, 2021
My first visit at the dealership. It was as if bought my car at this dealership. Thank you for making me feel welcome Carolyn Rhone
Dealer Replied: Hi Carolyn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 13, 2021
Very disappointing experience with Mercedes Benz of Pompano. This is my 4th Mercedes. My 3 previous Mercedes have been purchased at a Hendricks MB & customer service has always been excellent. Not the case with the purchase of my 4th MB at this dealership. Found the car I wanted online at MB of...
Response from the owner Replied: Hello Karen, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care.
Google Review
- April 12, 2021
Disappointed in the lack of follow up. Once I purchased the car I've been unsuccessfull in reachin my salesman or the finance department regarding my payoff. Very disappointed!
Response from the owner Replied: Hi Cheryl, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help. Take care.
Google Review
- April 12, 2021
Knowledgeable staff work here they don't rush you and take time talking to you through the whole process
Response from the owner Replied: Christopher, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 12, 2021
Elio Rodriguez was THE MAN! His customer service was impeccable and he made the WBA HEAVYWEIGHT CHAMPS first time buying experience one to remember. Thank you to Elio! Robert in the finance department was great as well! The champ will definitely recommend Mercedes Benz of Pompano Beach to his...
Response from the owner Replied: Hi, thanks for your praise and kind comments about Elio. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- April 12, 2021
Best experience ever. Eric Skeene listened to what I wanted and answered my questions and delivered.Ask for Eric !!
Response from the owner Replied: Hello Laurie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 12, 2021
The girl who answered the phone and scheduled my service was not very helpful or customer friendly. My service appointment was on a work day, so I inquired about a loaner she only simply said they dont give out loaners for service lasting 2 hours. Giving me no other option. Service was mediocre...
Response from the owner Replied: Hi Dee, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one. Take care.
Google Review
- April 12, 2021
Always have a great experience at Mercedes Pompano. Bradley ensures my service is smooth. He has excellent customer service skills and extremely knowledgeable-a true asset to the company.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 12, 2021
I made an appointment for a 9:00a.m A-service they said it would take 2 hours so I would receive a loaner .. then waited about 30mins to find out that I couldnt get a loaner because of the age requirement! Ok that was fine Bryan told me my car would be ready no later than 4:30 .. 4:30 came around...
Response from the owner Replied: Hi Styledby, thank you for taking the time to leave us feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (954) 644-4832 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- April 11, 2021
Disappointed in the lack of follow up. Once I purchased the car I've been unsuccessfull in reachin my salesman or the finance department regarding my payoff. Very disappointed!
Response from the owner Replied: Hi Cheryl, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help. Take care.
Yelp Review
- April 11, 2021
I bought the AMG SUV six months ago new and sold it because of the awful service and uncaring attitude! Seriously! I paid 83,000 for the car and could not deal with them anymore! I didn't care about the $$ I had lost .. do you think they even cared or called?! Stay away...
Google Review
- April 10, 2021
The girl who answered the phone and scheduled my service was not very helpful or customer friendly. My service appointment was on a work day, so I inquired about a loaner she only simply said they dont give out loaners for service lasting 2 hours. Giving me no other option. Service was mediocre...
Response from the owner Replied: Hi Dee, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one. Take care.
Google Review
- April 08, 2021
Best experience ever. Eric Skeene listened to what I wanted and answered my questions and delivered.Ask for Eric !!
Response from the owner Replied: Hello Laurie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 08, 2021
Elio Rodriguez was THE MAN! His customer service was impeccable and he made the WBA HEAVYWEIGHT CHAMPS first time buying experience one to remember. Thank you to Elio! Robert in the finance department was great as well! The champ will definitely recommend Mercedes Benz of Pompano Beach to his...
Response from the owner Replied: Hi, thanks for your praise and kind comments about Elio. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- April 08, 2021
Terrible work had to take my car rite back for the same reason , afterspending thousands and thousands of dollars for repair I was absolutely disappointed very very disappointed had to return my car back 3 days later for the same problem that should have been taken care of. So now the question is to...
Response from the owner Replied: Hi Brenda, we regret to hear that you had this experience with us. If you are willing to give us another chance, please reach out to us at (954) 644-4832 to speak to our manager directly.
Google Review
- April 07, 2021
Always have a great experience at Mercedes Pompano. Bradley ensures my service is smooth. He has excellent customer service skills and extremely knowledgeable-a true asset to the company.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 07, 2021
Knowledgeable staff work here they don't rush you and take time talking to you through the whole process
Response from the owner Replied: Christopher, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 06, 2021
I made an appointment for a 9:00a.m A-service they said it would take 2 hours so I would receive a loaner .. then waited about 30mins to find out that I couldnt get a loaner because of the age requirement! Ok that was fine Bryan told me my car would be ready no later than 4:30 .. 4:30 came around...
Response from the owner Replied: Hi Styledby, thank you for taking the time to leave us feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (954) 644-4832 so we can work towards a resolution. We look forward to hearing from you.
Cars.com Review
- April 06, 2021
It was a excellent experience I will definitely be going to the pompano location when I need service or anything
Dealer Replied: Hello Solange, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- April 05, 2021
Service was very good and Haden was professional and helpful!
Response from the owner Replied: Hello, thank you for taking the time to leave a review. If there's anything we can do to turn your 4 star rating into a 5 star one, please let us know! Take care and safe travels.
Google Review
- April 05, 2021
Consistently great service. My service advisor Andrew is fantastic!
Response from the owner Replied: Michael, thank you for your kind review; we are happy to pass along your comments to Andrew here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- April 05, 2021
Had my car serviced due to recall! Anja Moore has been my Service Consultant for many years and she is amazing!!
Mercedes-Benz of Pompano 2406 Replied: Ruth, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- April 03, 2021
Another great service experience with my service advisor Bryan Lastres. Always on the spot with what I need and takes pride in getting the service done right.
Response from the owner Replied: Hi Steven, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We look forward to your next visit! Take care!
Google Review
- April 03, 2021
My service advisor, Brian, was super! He kept me informed, and did his part to keep the technicians on track.
Response from the owner Replied: Will, thank you for your kind review; we are happy to pass along your comments to Brian here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
Very helpful technician; very good service. Comfortable, not crazy crowded Mercedes dealer.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Bernardo! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 03, 2021
Great Service ! Very professional - David Byles and Fernando Londano are outstanding, honest and a joy to deal with.
Response from the owner Replied: Hi Hubert, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We look forward to your next visit! Take care!
Google Review
- April 03, 2021
Our salesman Umut Gurbuz was the absolute professional! I have NEVER had good experiences with car salespersons until I Dealt with Umut. From the initial phone call to the delivery of the car. Everything went fantastic. Thank you from Key West, FL.
Response from the owner Replied: Warren, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- April 03, 2021
My experience was less than satisfactory. I came in for and service and for a flat tire. Unbeknownst to me, the tire I purchased a little over a year ago was not repairable. After approximately 4 days without my car, when I returned my front bumper was missing AND another tire was flat. Upon my...
Google Review
- April 03, 2021
Reginald Faucher, Mercedes Representative made my experience very pleasant, he deliver on everything he said. Mercedes Benz of Pompano was outstanding to work with and make the process just as easy. Would recommend Reginald and Mercedes Benz of Pompano to anyone for a great car buying experience.
Response from the owner Replied: Walter, thank you for your kind review; we are happy to pass along your comments to Reginald here at Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 03, 2021
I have purchased 17 vehicles over the last 2 years for my personal and business use. My experience here has been the worst that I have experienced in the last 20 years. I went in to purchase a pre-owned BMW 740 IL. I stayed at the dealership 3.5 hours to make a cash purchase. I requested to execute...
Response from the owner Replied: Hi Dee, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- April 03, 2021
Very satisfied with excellent service. I was assigned a tech Mr Bryan Laster who was prompt with the appointment and very helpful and knowledgeable of technical details for servicing my C300
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2021
What a disaster the way I was treated after running my credit which is over 800 got approve for car giving 20K as a down payment had an appointment set to pick car up on Friday at noon on to get a text from the sales person to tell me that the GENERAL MANAGER is selling the car to his friend and it...
Google Review
- April 03, 2021
Elio was very helpful being straight forward with the details & getting the Job done. also his partner that finalized the deal, I must say I am satisfied.
Response from the owner Replied: Shakira, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2021
Elio Rodriguez was well informed and definitely a very effective salesman. I love my new car and he was very helpful in explaining all the bells and whistles in a very electronic E series auto!
Response from the owner Replied: Hi Lilia, thank you for your kind review; we are happy to pass along your comments to Elio here at Mercedes-Benz of Pompano! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
My husband purchased my Mercedes New Years. March 5th while on the highway there was a alert that the vehicle was running hot. I took the vehicle in for service Friday, I received a called Saturday that everything was fine and a error was sent. I also was informed by my advisor that the thermostat...
Response from the owner Replied: Hi Latoya, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- April 03, 2021
I had a great buying experience here thanks to Elio R.!! I purchased a c43 AMG after looking for a few months at many other dealerships.. I must say that MB of Pompano has the absolute best inventory of MB sports cars + the showroom is spotless and convenient to shop in. The process was smooth and...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tommy! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
I highly recommend this dealership, have had good experience in sales dept. & excellent service department
Response from the owner Replied: Hi Stefanie, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- April 03, 2021
I cannot say enough about how amazing this dealership is! From the moment we pulled into the service area with a small problem, we were assisted by the female associates, who then referred us to a service associate, who then brought over a technician to look over the problem. They took care of us in...
Response from the owner Replied: Hello Joanne, it means so much to us that you chose our dealership! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 03, 2021
I am very satisfied with the service at Mercedes of Pompano Beach on the recent purchase of my vehicle. The salesman was more than considerate and helpful in this purchase and provided assistance to make the sale go very smoothly. I viewed the vehicle on the internet website for Mercedes Benz of...
Response from the owner Replied: Barry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 03, 2021
I consistently receive first class, white glove treatment there from every department! Im in no way a big deal, or a large volume purchaser - but the quality and level of service I receive- makes me feel like I am. No better people to work with than this team!
Response from the owner Replied: Hi Lance, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2021
I truly had a lovely, no hassle experience at this beautiful dealership which is rarely the case when car shopping at dealerships in general. Umut and Xavier were awesome, were genuinely helpful, friendly, no pressure while delivering highly personalized and professional service. I would not...
Response from the owner Replied: Dara, thank you for your kind review; we are happy to pass along your comments to Umut and Xavier here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
For 14 years Ive been part of the Mercedes Pompano family and is a pleasure being there. Andrew A. my service advisor is the best, always ready to help me in every possible way.Thank you for a great customer service.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 03, 2021
My salesman Dontrelle Lee was awesome. He's very knowledgeable and really personalized the process. If you are in the market for a Mercedes Benz anywhere in the country, I'd absolutely suggest getting in touch with Mr. Lee. The GM there Mike Lucia also took the time to make sure that everything was...
Response from the owner Replied: Hi Chafie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 03, 2021
After having gone to many dealers in the area looking for my future car, Mercedes of Pompano not only had the car I was looking for, but they also had good customer service and communication through the process. They were thorough and did a good job. Above the rest.
Response from the owner Replied: Hi Greg, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 03, 2021
From first point of contact, very professional, always courteous. Made the deal as easy as possible. Great showroom !Great Job ReggieThanksVictor
Response from the owner Replied: Hi Victor, thank you for your kind review; we are happy to pass along your comments to Reggie here at Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Google Review
- April 03, 2021
There were 3-4 small issues wrong with my certified 2017 S550. I bought the car from an agent named Steve. They took care of those few small items. I then noticed the front left headlight was facing downwards about a month later from an accident the car was in before I purchased it. It looked to...
Response from the owner Replied: Hi Mario, we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to us at (954) 644-4832 so we can work towards a resolution.
Google Review
- April 03, 2021
I worked with Reggie to purchase a vehicle and it was a very smooth and easy process. When I showed up to finalize the purchase, the car was exactly as described (even a little better), which is so much different than every other dealer I visited. I was not disappointed and there weren't any high...
Response from the owner Replied: Todd, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 02, 2021
Consistently great service. My service advisor Andrew is fantastic!
Response from the owner Replied: Michael, thank you for your kind review; we are happy to pass along your comments to Andrew here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 02, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- April 02, 2021
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- April 02, 2021
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Pompano! Best regards!
Google Review
- April 02, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- April 02, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- April 02, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Pompano would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- April 02, 2021
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- April 02, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Pompano! Thank you!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- April 02, 2021
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- April 02, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- April 02, 2021
(Translated by Google) The worst care that exists you cannot work with them until they are able to deny you an appointment for service. Do not waste your time and money with these people.(Original)La peor atencin que existe no se puede trabajar con ellos hasta son capaces de negarte una cita para...
Response from the owner Replied: (Translated by Google) Thank you, Waldemar, for reaching out to us. Your opinion plays an integral role in our customer service. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.(Original)Gracias, Waldemar, por comunicarse con nosotros. Su opinin juega un papel integral en nuestro servicio al cliente. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (954) 644-4832. Esperamos saber de usted.
Google Review
- April 02, 2021
Huge
Response from the owner Replied: Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 02, 2021
I'm very pleased. And satisfied
Response from the owner Replied: Jean, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Take care!
Google Review
- April 02, 2021
Our M-B GL SUV developed severe suspension and coupling issues while traveling from MD to FL. Ms. Anja Moore was an exceptional service consultant, and insured the proper diagnosis and repairs were performed. She also insured the vehicle was adequately road tested before returning it to us. Ms....
Response from the owner Replied: Hi Gerald, thank you for your kind review; we are happy to pass along your comments to Anja here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 02, 2021
Beautiful experience, thank you Mercedes, thank you Giancarlo!!!
Response from the owner Replied: Andrei, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 02, 2021
It took 6 hours to do one service which was just an air filter recall. There were no loaner cars for this service.
Response from the owner Replied: Thanks Bruce, for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- April 02, 2021
BUYER BEWARE!We recently purchased a low mileage 2 year old BMW convertible from Mercedes of Pompano from a salesman named Umut Gurbuz.This purchase was made using their recommended bank, US Bank seeing how they beat our local bank rate by a very slim margin.We're also not happy with the bank, but...
Google Review
- April 01, 2021
I cannot say enough about how amazing this dealership is! From the moment we pulled into the service area with a small problem, we were assisted by the female associates, who then referred us to a service associate, who then brought over a technician to look over the problem. They took care of us in...
Response from the owner Replied: Hello Joanne, it means so much to us that you chose our dealership! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 31, 2021
I worked with Reggie to purchase a vehicle and it was a very smooth and easy process. When I showed up to finalize the purchase, the car was exactly as described (even a little better), which is so much different than every other dealer I visited. I was not disappointed and there weren't any high...
Response from the owner Replied: Todd, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 31, 2021
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Pompano! Best regards!
Google Review
- March 31, 2021
It took 6 hours to do one service which was just an air filter recall. There were no loaner cars for this service.
Response from the owner Replied: Thanks Bruce, for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Cars.com Review
- March 30, 2021
Excellent service very polite people to deal with I only wish I purchased my car there I purchased my car in Fort Lauderdale was never explained anything about my car had to go back twice. And I won?t be back there again
Mercedes-Benz of Pompano 2406 Replied: Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 29, 2021
I consistently receive first class, white glove treatment there from every department! Im in no way a big deal, or a large volume purchaser - but the quality and level of service I receive- makes me feel like I am. No better people to work with than this team!
Response from the owner Replied: Hi Lance, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 28, 2021
My salesman Dontrelle Lee was awesome. He's very knowledgeable and really personalized the process. If you are in the market for a Mercedes Benz anywhere in the country, I'd absolutely suggest getting in touch with Mr. Lee. The GM there Mike Lucia also took the time to make sure that everything was...
Response from the owner Replied: Hi Chafie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 27, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- March 27, 2021
(Translated by Google) The worst care that exists you cannot work with them until they are able to deny you an appointment for service. Do not waste your time and money with these people.(Original)La peor atencin que existe no se puede trabajar con ellos hasta son capaces de negarte una cita para...
Response from the owner Replied: (Translated by Google) Thank you, Waldemar, for reaching out to us. Your opinion plays an integral role in our customer service. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.(Original)Gracias, Waldemar, por comunicarse con nosotros. Su opinin juega un papel integral en nuestro servicio al cliente. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (954) 644-4832. Esperamos saber de usted.
Google Review
- March 27, 2021
I had a great buying experience here thanks to Elio R.!! I purchased a c43 AMG after looking for a few months at many other dealerships.. I must say that MB of Pompano has the absolute best inventory of MB sports cars + the showroom is spotless and convenient to shop in. The process was smooth and...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tommy! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 26, 2021
Huge
Response from the owner Replied: Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 25, 2021
Elio was very helpful being straight forward with the details & getting the Job done. also his partner that finalized the deal, I must say I am satisfied.
Response from the owner Replied: Shakira, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 25, 2021
Elio Rodriguez was well informed and definitely a very effective salesman. I love my new car and he was very helpful in explaining all the bells and whistles in a very electronic E series auto!
Response from the owner Replied: Hi Lilia, thank you for your kind review; we are happy to pass along your comments to Elio here at Mercedes-Benz of Pompano! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 25, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- March 24, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Yelp Review
- March 23, 2021
Literally the worst experience I have EVER had a dealership. I am going on my fourth Mercedes Benz and have always been greeted with great customer service at all the dealerships until now. I stopped in after work since my lease was expiring in the next few months to price out new cars and could not...
Google Review
- March 22, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- March 22, 2021
Our salesman Umut Gurbuz was the absolute professional! I have NEVER had good experiences with car salespersons until I Dealt with Umut. From the initial phone call to the delivery of the car. Everything went fantastic. Thank you from Key West, FL.
Response from the owner Replied: Warren, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- March 22, 2021
For 14 years Ive been part of the Mercedes Pompano family and is a pleasure being there. Andrew A. my service advisor is the best, always ready to help me in every possible way.Thank you for a great customer service.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 22, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Cars.com Review
- March 21, 2021
RUN MY CREDIT GET THE CHECK READY HAVE AN APPOINTMENT' GM SAY HE SALES THE CAR TO IS FRIEND WHAT A CUSTOMER SERVICE GM TOLD THE SALESMEN I DO WHAT I WONT WOW AUTOMATION THIS IS YOUR FACE BAD CUSTOMER SERVICE .
Dealer Replied: Hi Yair, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you are willing, please call our General Manager at (954) 644-4832 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Take care.
Google Review
- March 21, 2021
What a disaster the way I was treated after running my credit which is over 800 got approve for car giving 20K as a down payment had an appointment set to pick car up on Friday at noon on to get a text from the sales person to tell me that the GENERAL MANAGER is selling the car to his friend and it...
Google Review
- March 21, 2021
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- March 21, 2021
I truly had a lovely, no hassle experience at this beautiful dealership which is rarely the case when car shopping at dealerships in general. Umut and Xavier were awesome, were genuinely helpful, friendly, no pressure while delivering highly personalized and professional service. I would not...
Response from the owner Replied: Dara, thank you for your kind review; we are happy to pass along your comments to Umut and Xavier here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 20, 2021
My service advisor, Brian, was super! He kept me informed, and did his part to keep the technicians on track.
Response from the owner Replied: Will, thank you for your kind review; we are happy to pass along your comments to Brian here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 19, 2021
I highly recommend this dealership, have had good experience in sales dept. & excellent service department
Response from the owner Replied: Hi Stefanie, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- March 19, 2021
From first point of contact, very professional, always courteous. Made the deal as easy as possible. Great showroom !Great Job ReggieThanksVictor
Response from the owner Replied: Hi Victor, thank you for your kind review; we are happy to pass along your comments to Reggie here at Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Google Review
- March 18, 2021
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- March 17, 2021
Another great service experience with my service advisor Bryan Lastres. Always on the spot with what I need and takes pride in getting the service done right.
Response from the owner Replied: Hi Steven, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We look forward to your next visit! Take care!
Google Review
- March 17, 2021
BUYER BEWARE!We recently purchased a low mileage 2 year old BMW convertible from Mercedes of Pompano from a salesman named Umut Gurbuz.This purchase was made using their recommended bank, US Bank seeing how they beat our local bank rate by a very slim margin.We're also not happy with the bank, but...
Google Review
- March 16, 2021
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- March 16, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Pompano! Thank you!
Google Review
- March 16, 2021
Reginald Faucher, Mercedes Representative made my experience very pleasant, he deliver on everything he said. Mercedes Benz of Pompano was outstanding to work with and make the process just as easy. Would recommend Reginald and Mercedes Benz of Pompano to anyone for a great car buying experience.
Response from the owner Replied: Walter, thank you for your kind review; we are happy to pass along your comments to Reginald here at Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 14, 2021
Great Service ! Very professional - David Byles and Fernando Londano are outstanding, honest and a joy to deal with.
Response from the owner Replied: Hi Hubert, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We look forward to your next visit! Take care!
Google Review
- March 13, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Pompano would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Cars.com Review
- March 13, 2021
Hayden Smith is absolutely a pleasure to deal with . A true professional who is very passionate about his job !
Dealer Replied: Hi Sonny, thank you for your kind review; we are happy to pass along your comments to Hayden here at Mercedes-Benz of Pompano! We look forward to your next visit! Take care!
Cars.com Review
- March 13, 2021
Advisor recommended replacing rear brake pads and rotors. I declined. Brought vehicle to delray mercedes same ownership , service manager inspected brakes said they were fine.
Mercedes-Benz of Pompano 2406 Replied: Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- March 12, 2021
Terrible work had to take my car rite back for the same reason , afterspending thousands and thousands of dollars for repair I was absolutely disappointed very very disappointed had to return my car back 3 days later for the same problem that should have been taken care of. So now the question is to...
Response from the owner Replied: Hi Brenda, we regret to hear that you had this experience with us. If you are willing to give us another chance, please reach out to us at (954) 644-4832 to speak to our manager directly.
Google Review
- March 12, 2021
Andrew Elmanzar was great !
Response from the owner Replied: Mohammed, thank you for your kind review; we are happy to pass along your comments to Andrew here at Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 12, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Pompano! Thank you!
Google Review
- March 12, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- March 12, 2021
Very satisfied with excellent service. I was assigned a tech Mr Bryan Laster who was prompt with the appointment and very helpful and knowledgeable of technical details for servicing my C300
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 11, 2021
My experience was less than satisfactory. I came in for and service and for a flat tire. Unbeknownst to me, the tire I purchased a little over a year ago was not repairable. After approximately 4 days without my car, when I returned my front bumper was missing AND another tire was flat. Upon my...
Google Review
- March 11, 2021
I have purchased 17 vehicles over the last 2 years for my personal and business use. My experience here has been the worst that I have experienced in the last 20 years. I went in to purchase a pre-owned BMW 740 IL. I stayed at the dealership 3.5 hours to make a cash purchase. I requested to execute...
Response from the owner Replied: Hi Dee, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- March 11, 2021
My husband purchased my Mercedes New Years. March 5th while on the highway there was a alert that the vehicle was running hot. I took the vehicle in for service Friday, I received a called Saturday that everything was fine and a error was sent. I also was informed by my advisor that the thermostat...
Response from the owner Replied: Hi Latoya, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- March 11, 2021
There were 3-4 small issues wrong with my certified 2017 S550. I bought the car from an agent named Steve. They took care of those few small items. I then noticed the front left headlight was facing downwards about a month later from an accident the car was in before I purchased it. It looked to...
Response from the owner Replied: Hi Mario, we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to us at (954) 644-4832 so we can work towards a resolution.
Google Review
- March 11, 2021
I am very satisfied with the service at Mercedes of Pompano Beach on the recent purchase of my vehicle. The salesman was more than considerate and helpful in this purchase and provided assistance to make the sale go very smoothly. I viewed the vehicle on the internet website for Mercedes Benz of...
Response from the owner Replied: Barry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 10, 2021
Beautiful experience, thank you Mercedes, thank you Giancarlo!!!
Response from the owner Replied: Andrei, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 10, 2021
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- March 09, 2021
Very helpful technician; very good service. Comfortable, not crazy crowded Mercedes dealer.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Bernardo! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 09, 2021
After having gone to many dealers in the area looking for my future car, Mercedes of Pompano not only had the car I was looking for, but they also had good customer service and communication through the process. They were thorough and did a good job. Above the rest.
Response from the owner Replied: Hi Greg, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- March 08, 2021
Bradley did an excellent service review. Reserved a good loaner vehicle. Very pleased with the service
Dealer Replied: Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 04, 2021
i've always been very pleased with the service provided at Mercedes Benz Pompano. i purchased my vehicle there and each time i return, they've made me feel like a valued customer. I've been fortunate to have Anja as my service provider for this entire team which speaks to the management at the...
Response from the owner Replied: Hi Debra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 04, 2021
First time bringing a vehicle to this dealership. If it weren't for lady at the cashiers counter, customer service is horrible. Brought the vehicle in for an open recall that was supposed to be no cost and ended up paying $150 for them to release the vehicle. We were told the vehicle would be ready...
Response from the owner Replied: Hi Kevin, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- March 04, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Cars.com Review
- March 04, 2021
I worked with Eric Skeen to pick up a CPO C63S AMG. He was great to work with, and jumped through hoops to get the deal done on short notice. Couldnt recommend him or the place high enough. No pressure sales and great well maintained showroom that keeps inventory hard to find in other S Florida...
Dealer Replied: Hi, we are so happy to read such a great review about Mercedes-Benz of Pompano! We're looking forward to your next visit with us!
Google Review
- March 03, 2021
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- March 03, 2021
My l experience was a very pleasant, and satisfactory one, My salesman, Mr. Gorbuz was very Professional,and a pleasure to deal with. I had a few minor gliches with the car, but nothing that couldn't be handled within a reasonable amount of time. My Overall experience , in this situation would be a...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2021
very happy with the good service and attention i received during my last visit.my service writer, Ron, is an asset to your company
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2021
Ronnie R., was my service advisor and went above and beyond in getting my car completed with service in a timely and professional manner.
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2021
Excellent svc from advisor to the AMG Tech who worked on my car. Got me in on time and turn around in faster time then expected.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Andrew! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 03, 2021
Service was excellent, friendly and expertBryan quickly diagnosed two relegated issues and solved them expertly.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- March 03, 2021
Brian is my service rep. He provides excellent service every time I take my Mercedes in. His professionalism and diligence are simply unparalleled.
Response from the owner Replied: Cole, thank you for your kind review; we are happy to pass along your comments to Brian here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 03, 2021
Car Dealers are always a headache, however people make the difference, although it took longer than expected Umut the sales specialist and Ashley at finance were very diligent and efficient. I highly recommended these dealer and its people
Response from the owner Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 03, 2021
amazing experience. definitely would recommend. top customer serviced, delivered as promised.
Response from the owner Replied: Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 03, 2021
Gus couldn't have been nicer or more helpful. 5 stars, absolutely!
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 03, 2021
This has to be the WORST DEALERSHIP IN SOUTH FLORIDA. I have had ongoing issues with this dealership. From the very beginning when I had to price check THEM. To the awful phone system (that goes nowhere and repeats and repeats); to the awful customer service; to the bs "free" car wash that is always...
Response from the owner Replied: Hi Dalila, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- March 03, 2021
I went in for a Takata airbag driver/passenger recall and all went smoothly. Thank you
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pompano strives to provide a positive customer experience. Wishing you a great day!
Google Review
- March 03, 2021
I was very pleased with the service at this Mercedez dealership, it was very well organized structure as far as dealing with COVID-19 and Ronalds service was great! I could definitely come back to this dealership.Thank you
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ansil! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 03, 2021
Amazing customer service!! Had a flat tire, called and got my car in ASAP , new tires installed and done in less than 2 hours! Couldnt ask for better service!
Response from the owner Replied: Hi , we are very happy to have provided you with such a positive experience! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- March 03, 2021
i've always been very pleased with the service provided at Mercedes Benz Pompano. i purchased my vehicle there and each time i return, they've made me feel like a valued customer. I've been fortunate to have Anja as my service provider for this entire team which speaks to the management at the...
Response from the owner Replied: Hi Debra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 03, 2021
Very unprofessional. You are black listed as soon as you question their charges and all through out auto nation company. Mercedes Benz should not let auto nation ruin their name. So far I bought 4 Mercedes Benz (2 of which 100K and 2 in the 70K price range) I just turned 40 yrs old and never...
Google Review
- March 03, 2021
It was the most unprofessional experience I have ever had in my whole life. I brought my car there after I changed the strut on 09 Mercedes SL 550 to bleed the system and clear the codes. They needed 6 hours of diagnostic time which I agreed to. They told me the problem was the accumulators and that...
Google Review
- March 03, 2021
Have been lucky to have been working with Haden at the pompano service location. He shows an attention to detail with service as if its his vehicle, and replies promptly whenever you call. I would choose higher than 5 stars if it was possible!
Response from the owner Replied: Peter, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need more help, our team is available to talk -- safe travels!
Google Review
- March 03, 2021
I've known David Byles for over 15 years and will not buy from anyone else. He is a true professional and treats everyone like family. He always tries to give you the best deal and strives for honesty or directness, that's elusive in this city and profession. Want a pleasant buying or lease...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to David here at Mercedes-Benz of Pompano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 03, 2021
Im very happy overall with my experience.Great service!! Sales person very knowledgeable also I purchase few things at the boutique and the service was amazing.
Response from the owner Replied: Hi Andre, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 03, 2021
I always receive great service at Mercedes Pompano. I appreciate the excellent service and the attention to detail provided by Haden on every visit. His ready smile and great communication at every service makes my experience even better than I expected.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- March 03, 2021
Xavier Cordero is the best in service and sales. He is responsive and makes the process smooth and drama free. He helped me track down the exact 4Matic SUV I wanted at a price that made me smile. I have owned several cars; however, this was my first enjoyable car buying experience. Thank you...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2021
Fantastic customer experience. Have been to dozens of dealerships nationwide and this location is first-class. Service manager was great to work with, made the experience seamless - discussed the service, arranged for rides to/from dealership without any issues. Facility itself is enormous and very...
Response from the owner Replied: Joseph, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 03, 2021
The service department receiving my car was a pleasant experience. The loaner provided was not up to par though. I own a GLE 350 and I was placed in an A 220 4cylinder vehicle. With a person standing 5'10 with knee problems I had issues getting in and out of the car. When asked if there is anything...
Response from the owner Replied: Hi Marisa, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Google Review
- March 03, 2021
First time bringing a vehicle to this dealership. If it weren't for lady at the cashiers counter, customer service is horrible. Brought the vehicle in for an open recall that was supposed to be no cost and ended up paying $150 for them to release the vehicle. We were told the vehicle would be ready...
Response from the owner Replied: Hi Kevin, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- March 03, 2021
Always a great experience with my advisor Armando.Always takes care of my needsAnd very professional. Also I want to mention Jack from the service department was great tried to help me to solve the issue that was going on with my vehicle. Definitely will be back.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2021
Armando is by far one of the best Service Advisors I've ever had the pleasure to work with. He was informative, went out of his way to assist me and kept me informed during the time my car was being repaired. great job and Mercedes Benz of Pompano Beach has a diamond in the ruff....
Response from the owner Replied: Justin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- March 03, 2021
I had a very positive experience at Mercedes-Benz of Pompano. I was greeted twice by two sales associates within a few steps of walking in. The gentlemen who helped me and ultimately sold me my new Mercedes was Umut. He understood my needs right away and we had a great smooth transaction. I loved...
Response from the owner Replied: Hi Samantha, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 03, 2021
Always a great experience with my advisor Armando.Always takes care of my needsAnd very professional. Also I want to mention Jack from the service department was great tried to help me to solve the issue that was going on with my vehicle. Definitely will be back.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 03, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- March 02, 2021
I was very pleased with the service at this Mercedez dealership, it was very well organized structure as far as dealing with COVID-19 and Ronalds service was great! I could definitely come back to this dealership.Thank you
Response from the owner Replied: We appreciate you taking the time to leave us a response, Ansil! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 02, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- March 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave a review. If there's anything we can do to turn your 4 star rating into a 5 star one, please let us know! Take care and safe travels.
Google Review
- March 02, 2021
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Pompano! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- March 02, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- March 02, 2021
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- March 02, 2021
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- March 02, 2021
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you are willing, please call our General Manager at (954) 644-4832 for further assistance with moving forward. We hope to hear from you in the future.
Google Review
- March 02, 2021
Response from the owner Replied: Adriel, thank you for taking the time to leave us feedback. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- March 02, 2021
Response from the owner Replied: Hi Deviin, thank you for the high star rating! If you are willing, please call our General Manager at (954) 644-4832 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- March 02, 2021
Response from the owner Replied: Hello, we are sorry to see you did not have a positive customer experience with us. We are always seeking to improve, so if you have the time, you are more than welcome to reach out to us at (954) 644-4832 to provide some details about your previous experience so we can work to turn it into a positive one. We hope to hear of you.
Google Review
- March 02, 2021
Response from the owner Replied: Hello, we would appreciate the opportunity to speak with you about the customer experience you had with us that resulted in a poorly-rated review. Please stop by or contact us at (954) 644-4832. We hope to hear from you.
Google Review
- March 02, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for reaching out to us. We are disappointed to see this low star review, and would like to learn more. Please reach out to us at (954) 644-4832 so we can work with you to make this better. All the best.
Google Review
- March 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- March 02, 2021
Response from the owner Replied: Shaomin , thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 02, 2021
Response from the owner Replied: Hello, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- March 02, 2021
Response from the owner Replied: David, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- March 02, 2021
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- March 02, 2021
Great Services, fast, accurate, Highly recommend
Response from the owner Replied: Hi Mariano, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- March 02, 2021
Everything was perfect
Response from the owner Replied: Hi Natasha, thank you so much for your positive comments about Mercedes-Benz of Pompano! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 02, 2021
Andrew was great
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 02, 2021
Clean environment and pleasant staffs
Response from the owner Replied: Hi Ryan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 02, 2021
Great Benz repair center!
Response from the owner Replied: Hi Lindsay, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 02, 2021
Service not up to the standards one would expect for a Mercedes dealership; brought a 1986 560 SL in for fluid change; when picked up brake pedal almost went to floor; service rep said air bubble would fix that day; was not ready that afternoon; said would be ready Monday; went following Friday not...
Response from the owner Replied: Hi John, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- March 02, 2021
all issues were taken care of 100%. I have used them for the past 4 years with everything being up and up.
Response from the owner Replied: Philip, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- March 02, 2021
Super Dealer. Will always refer other friend and family to use this dealer.Top notch Service consultant Richardson, very knowledgeable about my issues with my E55 AMG.I will continue to use this dealer with all my service needs.
Response from the owner Replied: Dennis, we are so happy to read such a great review about Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 02, 2021
Great experience and excellent service.
Response from the owner Replied: Jose, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 02, 2021
Great experience,Paul LaCob
Response from the owner Replied: Susan, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 02, 2021
Personal attention and services fully compatible with the name Mercedes.
Response from the owner Replied: We appreciate you taking the time to leave us a response! If you ever need more help, just give us a call. Happy motoring!
Google Review
- March 02, 2021
Very professional, clean and safe considering the times.
Response from the owner Replied: Hello Stephanie, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help. Take care!
Google Review
- March 02, 2021
Haden Smith did fantastic job at finding and resolving a problem with my wives car. I appreciate the follow up phone call with recommendations on the next service appointment.
Response from the owner Replied: Hi Greg, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 02, 2021
One would think that with Mercedes Benz reputation would be safe to buy a pre-owner car, be careful. About Pompano MB service, maybe one of the worst.
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you are willing, please call our General Manager at (954) 644-4832 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- March 02, 2021
Excellent customer service. Service Completed on time.
Response from the owner Replied: Hi Carl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 02, 2021
Prompt, polite and efficient. Exactly the kind on experience one hopes for when buying a car.
Response from the owner Replied: Hi Fred, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 02, 2021
Donny was very helpful as a salesperson. Overall positive experience
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, William! Feel free to stop by if you ever need any more help. Take care!
Google Review
- March 02, 2021
Always clean and very friendly staff that answers all my questions.
Response from the owner Replied: Hi John, thank you so much for your positive comments about Mercedes-Benz of Pompano! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- March 02, 2021
The worst service experience Ive ever had at a luxury auto dealership. I dealt with a service manager named Todd and a salesperson named Sean. AVOID THIS DEALERSHIP. I will never lease another Mercedes because of this experience.If I could give zero stars, I would have.
Response from the owner Replied: Hi Matthew, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Google Review
- March 01, 2021
Andrew was great
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 01, 2021
Everything was good with loaner car and my service adviser Brian they took care of me and my car like it was their own very happy with my experience Dan
Dealer Replied: We are pleased to hear you had such a positive experience with us, Danny! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- February 28, 2021
Car Dealers are always a headache, however people make the difference, although it took longer than expected Umut the sales specialist and Ashley at finance were very diligent and efficient. I highly recommended these dealer and its people
Response from the owner Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Pompano! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- February 28, 2021
I had a Simple diagnostic on the car to find the problem and it turned into battle. They had checked the engine to locate the problem due to usage of the car I couldn?t leave it at the time and told them I will be back . They released the car without even estimates or any type of detail of the...
Dealer Replied: Derin, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Yelp Review
- February 27, 2021
First time bringing a vehicle to this dealership. If it weren't for lady at the cashiers counter, customer service is horrible. Brought the vehicle in for an open recall that was supposed to be no cost and ended up paying $150 for them to release the vehicle. We were told the vehicle would be ready...