Google Review
- April 23, 2024
Not only did I experience the worst customer service with Tony at this location, including him yelling at me and hanging up on me over the phone, he also wouldn’t accept any future calls from me because I guess he didn’t want to deal with a woman. Completely rude and unprofessional Just as much as...
Google Review
- April 20, 2024
Response from the owner Replied: Hi, we regret to see this low-star review. Can we ask what led to this rating? We'd love an opportunity to see if we can change your negative customer experience into a positive one. Please contact us at (954) 644-4832. We look forward to hearing from you.
Google Review
- April 20, 2024
As a repeat Autonation customer who has previously enjoyed positive experiences at various locations, my recent encounter at the Autonation Mercedes Benz dealership in Pompano Beach left me deeply disappointed.Despite assurances from the sales team, my purchase of a used Jaguar was marred by...
Google Review
- April 19, 2024
Wonderful experience with my annual car maintenance appointment. They were efficient, kind, and reasonably priced. I had a very poor experience with another area dealer so was pleasantly surprised with Pompano. I will return in the future.
Response from the owner Replied: Hi Rachel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 18, 2024
I have been going to Mercedes Benz of Pompano for over 30 years and by far they are best in service of the dealers around the area...They get you in and out when expected and my car is always so clean. The service area has been fully remodeled and is so inviting! Eliza and Brad are great.
Response from the owner Replied: Shellee, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- April 17, 2024
KOBY IS THE BEST THAT HE IS ON POINT HE NEED TO NO HE IS A AWSOME PERSON THANK FOR A FAST ACCURIT AND WELL MANER IN THE INDUSZY.
Response from the owner Replied: Hi Teddy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Feel free to stop by if you ever need any more help.
Google Review
- April 12, 2024
They are a complete fraudster, they took the money, they did not provide the service I paid for and kick me out.
Response from the owner Replied: Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- April 09, 2024
If it were possible to give zero stars I would have.I traded in a 2020 Mercedes SL and purchased a 2019 Porsche 911. It should have been very easy. It was painful.They told me they had the Porsche completely checked out by the Porsche dealer next store. They could not provide me with a printout...
Google Review
- April 06, 2024
Let me say this would be an absolute 5 star review if it wasn't for a $200 charge regarding a Tag fee tho I came with my unexpired Tag to be applied to the deal. Also charged an electronic Tag filing fee on top of the $200... basically just gave the dealer another $200 profit on top of whatever...
Response from the owner Replied: Hi Chris, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 06, 2024
Worst service department ever!, service advisors do not call you back, I have had my car there for over a week and they still do not have it fixed
Response from the owner Replied: Hi Nick, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 06, 2024
Do yourself a favor and choose any other dealership. Never in my life have I experienced such terrible customer service. Salesperson Conrad was on his phone watching instagram the entirety of our test drive…. Failed to give us directions during our test drive… and when we asked him to give us...
Response from the owner Replied: Hi Jamie, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- April 06, 2024
At the start I wasn't sure going to Mercedes in Pompano was the best idea. I was thinking I might be able to get a better deal at a shop with a specialty in repairing German cars. Well, let me say that I am a frugal/average man and the service for a Mercedes automobile is so outstanding that by any...
Response from the owner Replied: Hi Kevin, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- April 06, 2024
Had a great experience purchasing my Mercedes with Conrad and the other staff were very helpful and went over all of the important features of the cars!
Dealer Replied: Hi Emma, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 04, 2024
I had a wonderful experience at Mercedez Bens at Pompano Beach, Florida. They did my 1000 mile revision and I got my tire changed free of cost.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Tatiane! Feel free to stop by if you ever need any more help.
Google Review
- April 04, 2024
I have owned Mercedes Vehicles for over 30 years and have used Mercedes Service departments in Michigan and Florida; Fort Lauderdale and Coral Gables. This was the worst experience with Advisor Koby. Cold, callous, and defensive and allowed me to walk out without trying to fix the broken...
Response from the owner Replied: Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please reach out to us at (954) 644-4832 to speak to our manager directly.
Google Review
- March 26, 2024
Issac did a great job, the person that stepped in for him needs some training, I did most of the work for her.
Response from the owner Replied: Hi Michael, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 24, 2024
To begin with my daughter experienced, her sale associate Was Mr Joe he was very helpful and had a lot of patience with her during the process of her getting her dream vehicle , he never fail to answer any of her questions , he was always available and ready to help her with anything she needed in...
Dealer Replied: Hi, we are happy you had such a positive experience with us, Jean! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- March 24, 2024
Knowledgeable, professional staff at every level from sales to closing to service maintenance at Mercedes of Pompano, Florida
Dealer Replied: Hi Edward, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 22, 2024
When they want to sell is great. Customer service after the sale is the worst in the country! Don’t buy there!I have purchased a E-Class 350. Loved the car. But I just sold it, and I’m trying to cancel some subscriptions I have purchased with the car, and the finance department is simply ignoring...
Response from the owner Replied: Hi Rickson, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- March 20, 2024
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- March 15, 2024
Worst experience ever, I baught An use car from them and they failed to give me an diagnostic then days later my motor is smoking then I had to wait an whole week for them to fix it …. I will never go there again good luck to all
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- March 15, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- March 13, 2024
Great dealer that make sure your car is ready properly before handling it back over
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Google Review
- March 12, 2024
excellent,
Response from the owner Replied: Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 09, 2024
Always great service
Response from the owner Replied: Hi Glenn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 09, 2024
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- March 08, 2024
My service experience at Pompano Mercedes Benz has been fabulous they even have taken advice from my Service Manager in NYC and addressed an issue that was annoying. The service center is spotless and I recommend them highly! ADN
Response from the owner Replied: Hi Albert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- March 07, 2024
Needed tire pressure adjustment, removed in 10 minutes, and on the road again. Thank you
Response from the owner Replied: Hello Mark, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 06, 2024
Always a great experience , thank you Koby for the amazing job with servicing my car.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 06, 2024
Three years ago, I visited Mercedes-Benz of Fort Lauderdale with high hopes of fulfilling my dream of owning one of their luxury vehicles. Despite my diligent efforts to maintain a pristine credit score and clear any outstanding debts, the experience at the dealership left much to be desired....
Response from the owner Replied: Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 06, 2024
Steve Rahal was super instrumental in helping my son find another Mercedes when his was smashed into from behind at a red light. Steve made my son Jonathan's bad experience in a bad accident turn into a much better one by providing him with genuine exceptional customer service ! Thank you Steve...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 06, 2024
I was in the market for a reliable vehicle and I’m glad I found this location. From the moment I called, I was greeted warmly and promptly received a text from Steve with his information and location. Once we arrived it was very obvious that customer service is A-1 here. Steve took us around and...
Response from the owner Replied: Hi Lala, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 06, 2024
My husbands car was in for service, the total experience was flawless. Armondo Ramos was amazing with keeping us informed with the progress as his car was put through the system. We will be using them again. Thank you Armondo for being the consummate professional.
Response from the owner Replied: Hi Micheal, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- March 06, 2024
The service was great but unfortunately my car has a general flaw. Being that I almost spent $200,000 on a car. I cannot believe that the battery system does not work. The solution was to give me a battery charger that I have to charge every day. If I don’t things don’t work. As it is, my keyless...
Response from the owner Replied: Hi Chris, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- March 06, 2024
Three years ago, I visited Mercedes-Benz of Fort Lauderdale with high hopes of fulfilling my dream of owning one of their luxury vehicles. Despite my diligent efforts to maintain a pristine credit score and clear any outstanding debts, the experience at the dealership left much to be desired....
Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano Parts Center. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 02, 2024
Ok place
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Florentino! We look forward to your next visit! Take care!
Google Review
- March 02, 2024
Response from the owner Replied: At Mercedes-Benz of Pompano, we sincerely value your review. Thanks for such a positive rating!
Google Review
- February 28, 2024
Worst buying experience ever....good experience with Sales Associate until, out of nowhere, Manager adds $20k Market Adjustment for a regular SUV......Never again with Auto Nation and especially MB of Pompano....They were the 3rd MB dealer that i went to and the ONLY one to try to take advantage of...
Google Review
- February 28, 2024
We service both our cars here with Bradley and have always been completely satisfied with customer service, repairs, and general maintenance. Highly recommended.
Response from the owner Replied: Hi Alicia, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- February 28, 2024
Wow, super impressed! I am staying in FL for a few months over the winter and received a recall notice on my car. I called Mercedes-Benz of Pompano and was warmly greeted by Ben who quickly fielded my request, set me up for a loaner and I was good to go!I was thinking to myself, what a friendly...
Response from the owner Replied: Hi Gayle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 25, 2024
It was a wonderful experience with Bob. He was very courteous and we are very happy with our purchase!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Parul! Feel free to stop by if you ever need any more help.
Google Review
- February 23, 2024
Good Service compared to the one in Delray. I'm going to start bringing my car here. Thanks Koby
Response from the owner Replied: Hello Kyle, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Google Review
- February 22, 2024
Best customer service I have experienced at any Broward County Mercedes Benz dealership.
Response from the owner Replied: Hello Cynthia, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Cars.com Review
- February 21, 2024
Exceptional experience purchasing a car at this dealer. Harold was kind enough to take additional pictures, & a video before i arrived. Every associate was professional, respectful, and went out of their way to make our experience seamless!
Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 18, 2024
This is by far the worst group of people I have ever Delft with. Took my car in for a no start problem, car would not start. I also told Hadin my service writer it was sluggish shifting from drive to park on occasion. They had my car for a week called and told me it needed a New Shifter and front...
Dealer Replied: Hi Rich, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 17, 2024
Will not honor warranty that I paid $5500 for. My car with only nineteen thousand miles... Has the smell of antifreeze inside the car and the rear trunk, will not stay up after it's been opened. I was charged over $1000. To make this repair and to troubleshoot the antifreeze smell inside the...
Response from the owner Replied: Hi Kevin, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 16, 2024
Professional and very user friendly staff. Highly recommend this Dealership.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jay! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- February 12, 2024
I am writing a review because it is the only way to get anyone to reach out to me from the dealership. On February 6 I emailed my service coordinator with a question about my break pads and still haven't heard back. I thought Mercedes would have better follow up, but it has almost been a full WEEK.
Response from the owner Replied: Hi Camille, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 11, 2024
Beautiful Dealership but they are not willing to work very hard for the deal. We ended up buying the new car in West Palm Beach.
Response from the owner Replied: Hi Christopher, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 09, 2024
ilija is the best
Response from the owner Replied: Hello Herni, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 09, 2024
GREAT CUSTOMER SERVICE FOR FRANK IN SERVICE DEPARTMENT
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Irshad! If you need more help, our team is available to talk -- safe travels!
Google Review
- February 08, 2024
good
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 07, 2024
Muy buen servicio en todos los aspectos sales conduciendo el coche que desees 100% recomendado
Dealer Replied: Hola Marlon, gracias por tomarte el tiempo de compartir tus comentarios con nosotros. Si alguna vez necesita ayuda, ¡llámenos!
Google Review
- February 06, 2024
I bought my car at Pompano but then to another dealer for service . I always end up back at mb Mercedes … they have the best service advisors and don’t tell you you need unnecessary repairs. I bought two cars there and my third will be from there too! A pleasure doing business there.
Response from the owner Replied: Hello Michelle, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 06, 2024
Too expensive
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- February 03, 2024
Let me start by saying that I can be the most stressful person when dealing with cars. With that being said , Lorenzo Brown (sales rep) went above and beyond to help me with my needs. And even after I actually never even ended going to the dealership , he STILL reached out and helped me with any...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 02, 2024
Hard to find new, certified, pre-owned, and other brand luxury vehicles all in one place. They seem to have great success with factory oders relative to building time frames in comparison to other MBZ dealers.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 02, 2024
all was excellent.
Response from the owner Replied: Hi Victor, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 02, 2024
Down from ny had trouble with my Mercedes this dealer is the best I?ve ever been to. Clean, courageous, efficient and dived the problem.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2024
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Pompano! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- February 01, 2024
Prompt and professional service. Addressed by concerns and answered all my questions.
Response from the owner Replied: Hi Denise, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- February 01, 2024
**UPDATE: The manager Mr. Matthew Pickton just called me and just made my experience worse.. he said that his employees at the service department leave at 5pm sharp implying they had no time for me to do an inspection of my vehicle after it had been serviced for over a week even though I went into...
Google Review
- January 31, 2024
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 31, 2024
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- January 30, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- January 30, 2024
Great experience, very professional and transparent! Highly highly recommend
Response from the owner Replied: Hello Irma, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- January 30, 2024
I felt super good, it was a super professional treatmentMe sentí súper bien fue un trato súper profesional
Response from the owner Replied: Hola Arturo, nos complace saber que hayas tenido una experiencia tan positiva con nosotros. Si alguna vez necesita ayuda, llámenos. ¡Feliz automovilismo!
Google Review
- January 30, 2024
Great service, especially from Bradley. It is always a pleasure to work with him, he tries whatever is possible to make the customer happy. Thank you.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 29, 2024
Excellent customer service from Haden at the service department.
Response from the owner Replied: Hi Tomas, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 24, 2024
I worked with Isaac Bertho, I preordered my first Mercedes GLE 350 on September 30th 2023, I picked up my Mercedes December 30th 2023. It was an absolutely bitter sweet moment, overall a really great experience, from the sale of the vehicle and throughout the finance process. I felt they took care...
Dealer Replied: Hi Karen, we are happy you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 23, 2024
Rod HuertasGreg StodolskiThis is our 2nd car purchased from this dealership and it will be our last.Made appointment for service over a month ago. Called a few minutes ago to see if we can come earlier and called to make sure we have a loaner. After 45 minutes on hold and switched to different...
Response from the owner Replied: Hi Greg, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- January 21, 2024
When we moved here brought a C43 with us. Because of the great service we bought a new C43. All department have been great.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 20, 2024
The people that works there were polite and the service was fast.
Google Review
- January 17, 2024
Do not go in here if you’re not dressed like you’re going to a ball. I went in to buy an S-Class and was ignored for 30 minutes. So, I drove down the street to BMW and bought an M8
Response from the owner Replied: Hello Christopher, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 16, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pompano so highly!
Google Review
- January 12, 2024
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- January 12, 2024
Having spent 35 years in the automotive business, I can appreciate being treated with respect and honesty. Mercedes-Benz of Pompano Beach was very professional and made my buying experience very easy.My only concern Would be the car needed a few things, and it has taken nearly 2 months to get it...
Response from the owner Replied: Hi Linda, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 10, 2024
I worked with Isaac Bertho, I preordered my first Mercedes GLE 350 on September 30th 2023, I picked up my Mercedes December 30th 2023. It was an absolutely bitter sweet moment, overall a really great experience, from the sale of the vehicle and throughout the finance process. I felt they took care...
Response from the owner Replied: Hi Karen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 10, 2024
Excellent service advisor Ilija. I also like how you can get a video of the work performed. The complimentary snacks and cable TV in the waiting area help too.
Dealer Replied: Hi Jamal, thanks so much for your feedback. If you ever need any help, please give us a call!
Google Review
- January 10, 2024
I would like to give a shoutout to Koby. He went above and beyond to provide the best car servicing experience.This guy sets a good example for Mercedes Benz of PomapanoBeach.
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 04, 2024
Service manager Armando. Great guy down to earth made the repair process felt easy. Definitely recommend getting service done there and I will always take my car there to get service due to the excellent customer service
Response from the owner Replied: Hi Kemroy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- January 02, 2024
They kept my car for two weeks, when I went to pick up the car it was not washed and clean. The problems I brought the car for were not fixed. A lot of excuses, very disappointed.
Response from the owner Replied: Hi, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 02, 2024
Koby is very thorough and forthcoming with information. He made the process easy
Response from the owner Replied: Hi Delisa, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 31, 2023
Took my mom's vehicle there to get serviced. I have no complaints
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 30, 2023
Armando is the guy you want to see in the service department. He will take care of you and he's very experienced and the customer service skills are incredible. He the only person I go to
Response from the owner Replied: Hi Gino, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2023
Response from the owner Replied: Thank you for rating us. Here at Mercedes-Benz of Pompano, we take our reviews seriously. We'd like to see what we can do to make your next customer experience 5 stars; please reach out to us directly at (954) 644-4832. We hope to hear from you.
Google Review
- December 19, 2023
My second time here and very happy with my experience. Mercedes seems to really care about their customers. Frank A. Is a great advisor! Friendly and helpful
Response from the owner Replied: Hi Tiffanie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 18, 2023
## Pompano's Pompous Pontiffs of Pretentious Peddlers: A Symphony of Scorn So, you dreamt of cruising the Florida coast in a gleaming Mercedes, sun-kissed hair blowing free as the salty air whipped through your soul? Mercedes-Benz of Pompano, with their promises of automotive nirvana, beckoned you...
Dealer Replied: Hi Gerry, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- December 18, 2023
## Pompano's Pompous Pontiffs of Pretentious Peddlers: A Symphony of ScornSo, you dreamt of cruising the Florida coast in a gleaming Mercedes, sun-kissed hair blowing free as the salty air whipped through your soul? Mercedes-Benz of Pompano, with their promises of automotive nirvana, beckoned you...
Google Review
- December 16, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pompano such a high star-rating! Thanks again and take care!
Google Review
- December 14, 2023
Good service IF you can get in contact with someone. I left a message for my service advisor 3 weeks ago, followed up again 3 days ago, asked for service manager, still no response. I'll take my car to get serviced at another shop where I am more valued as a customer to warrant a call back.
Response from the owner Replied: Hi Linda, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 13, 2023
Mercedes of Pompano provided an excellent vehicle at a fair price. Their rep Fernando was very helpful and their finance Director worked to get us the best interest rate. We would definitely refer this dealership to any of our friends.
Cars.com Review
- December 13, 2023
Just purchased my certified dream 2013 Jaguar XKS Special Edition from Mercedes Benz of Pompano. Reginald Faucher was my contact and a fantastic salesperson. Answered all my questions and kept me up to date through the entire transaction. Also, thanks to manager Sean as well. Made sure the vehicle...
Dealer Replied: Hi Bill, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Google Review
- December 11, 2023
I lease a 2023 C43 and got rare ended in October. I immediately towed the car back to the dealership and went through insurance to fix. I’m making $1650 lease payments every month on this car and was told they have NO parts. Mind you this is an extremely common accident as I was literally rare...
Response from the owner Replied: Hi There, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- December 11, 2023
I don't recommend the service at this dealer, very bad and rude people there.
Response from the owner Replied: Hi Emad, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- December 11, 2023
I’ve been a Mercedes owner/customer over 21 years. Unfortunately, my recent experiences at Mercedes Service Centers have been subpar. Most recently at Mercedes of Pompano Beach, they sent me on my merry way by telling me that they didn’t find anything wrong with my tire, only for me to end up with...
Response from the owner Replied: Hi Kerlyn, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- December 09, 2023
Dropped in as our Android auto disappeared on a trip south. 30 mins later all set and no charge. We'll be back!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 08, 2023
Buyer beware. According to sales manager Shawn, all their vehicles will need repairs done shortly after the warranty expires.Brought my vehicle in 3 months after purchase because it needed a new window regulator. I was quoted at $1,800. I spoke with sales manager, Shawn, asking if there was anything...
Response from the owner Replied: Hi Mike, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (954) 644-4832.
Google Review
- December 07, 2023
Very prompt and upfront with prices and maintenance program. Coby was great and provided great information about tires. Even went to manager to price match competitor
Response from the owner Replied: Hi Rob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2023
Traded in a used Mercedes for a Certified Preowned Mercedes. Finance rep promised us that the remaining balance on our prepaid service contract on the trade-in would be transferred to the CPO. Went to verify the balance and told that the service contract expired in June 2019 when we didn't...
Response from the owner Replied: Hi John, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- November 30, 2023
I purchased a used 2016 c300 with 11.700 miles. Car was in pristine condition, as new. Upon arrival, the car was out front ready for inspection and test drive. Joe Melillo was extremely helpful, courteous and professional. He promptly took care of the process , making the entire transaction a...
Response from the owner Replied: Hi Albert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2023
Response from the owner Replied: Thank you for giving Mercedes-Benz of Pompano such a great rating! It really means a lot to us. Thanks again!
Google Review
- November 27, 2023
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- November 24, 2023
Couldn’t have had a better experience with the crew at MB Pompano. Reginald F and Marjine too great care of me. Couldn’t have asked for a better experience. Will definitely be back!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 22, 2023
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- November 19, 2023
Everyone was very helpful and courtesy. Conrad, Salesman was very professional and made Sure I was comfortable throughout this process. Samantha also was very helpful and very thorough about explaining everything I need to know. Thanks for all you guys . Made my experience buying a car. Very smooth...
Response from the owner Replied: Hi Victor, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Drive safe, and we'll see you on the road.
Google Review
- November 19, 2023
Keith and the team were amazing!
Response from the owner Replied: Hi Joe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 17, 2023
In August 2023, I bought a 100k-mile 2015 E350 wagon from Mercedes-Benz of Pompano as an out-of-state buyer. Overall, I'm happy with everything and would work with MB Pompano again, but there are a few issues to note.Purchase process: 4/5 stars.David Walters and the whole team made buying this car...
Response from the owner Replied: Hi Andrew, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 16, 2023
Process was fine. David Rubano was very helpful. The dealership honored the price estimate online. Pricing was fair. The only issue with the process was it took a longer than expected. I was told when I arrived 45 minutes to 1 hour. The process took over 2 1/2 hours before I walked out with a check....
Response from the owner Replied: Hello Mark, we appreciate you taking the time to leave us this feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- November 14, 2023
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- November 11, 2023
Nothing less then what’s expected from Mercedes
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 10, 2023
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- November 10, 2023
Had a flat tire. They were helpful, professional, pleasant and able to replace the tire with the puncture.Unfortunately their pricing was extremely high, a $600 tire doesn't make want to rate 5 stars. Mark up is absurd, labor is ridiculous
Google Review
- November 10, 2023
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Pompano. Thanks again!
Yelp Review
- November 10, 2023
I have an extended warranty, tire protection plan, and pre-paid for my maintenance. I called on Tuesday for an appointment and was told no loaners were available for 10 days. I set up the appointment on a day where I could be without. I dropped my car off at 9am for a tire change, rotation,...
Yelp Review
- November 09, 2023
Worst dealership ever. Took them over three weeks to fix problem with car. Went to pick up car. Engine light was still on pick up car anyway taking car to another dealership. Will never buy another car mercedes-Benz of Pompano Beach.
Google Review
- November 08, 2023
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 07, 2023
Recently I had a minor issue addressed by the dealership. I asked if they could wash the car while I was there. The sales department told us that any time we needed a wash we could bring it in. Today they said that they only wash cars in for service appointments due to Covid. I spent 120k on two...
Response from the owner Replied: Hello, we take your feedback very seriously and thank you for bringing this to our attention, Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Google Review
- November 07, 2023
I was very delighted to find out that exceptional customer service was not just a thing in the past. From the time I inquired about my E 350 Mercedes Coupe on the internet, to the time I drove off the lot I was treated with phenomenal and fanatical customer service.Laura Gutierrez was my sales...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 03, 2023
Horrible experience,worst service center, service technicians and service representatives.Totally unprofessional and Prejudice.. I rather drive to Mercedes Benz of Miami for my service needs moving forward
Response from the owner Replied: Hi Katori, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- November 03, 2023
Awesome !!! 👏
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 02, 2023
I had a problem with a family member's car. The problem was resolved the same day without an appointment. Truly professionals.J’ai eu un problème avec la voiture d’un membre de ma famille. La journée même le problème était réglé et cela sans rendez-vous. Vraiment des professionnels.
Response from the owner Replied: Bonjour Rémy, nous sommes heureux que vous ayez eu une expérience client positive avec notre équipe! Si vous avez d'autres questions, n'hésitez pas à nous appeler!
Google Review
- November 02, 2023
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- October 31, 2023
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Pompano!
Google Review
- October 31, 2023
100% happy with my experience at Mercedes-Benz of Pompano. It's comparable in service level and overall experience with the dealership I used to visit in the NY Metra area. I felt my vehicle was cared for, and every one was pleasant and helpful throughout the process.
Response from the owner Replied: Hi Kari, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 30, 2023
I have never experienced such a low level of service/customer service as experienced at the Pompano Mercedes location. I recently vacationed in Pompano for a weekend of family fun. Upon preparing to leave on a Sunday afternoon, my car wouldn't start. After family members check a few things out...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- October 30, 2023
Very nice and informative.
Response from the owner Replied: Hi Alan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 25, 2023
I got a recall for my airbag, drop my car, they replace the airbag, then picked up and after 1 day i realized that i wasnt able to shift from confort mode to sports mode, i called them to ask why it wasnt working, they say they will check up with no cost. I have to add that they make me sign a...
Google Review
- October 19, 2023
Response from the owner Replied: Hi, we regret to see this low-star review. Can we ask what led to this rating? We'd love an opportunity to see if we can change your negative customer experience into a positive one. Please contact us at (954) 644-4832. We look forward to hearing from you.
Google Review
- October 17, 2023
These people are lying crooks! I took my car in for a service and they supposedly did my service, they charged me over $1000 and still my car says it’s past due on a service. These people are liars and not to be trusted. I’m reporting them to the Better Business Bureau! And horrible customer service!
Google Review
- October 14, 2023
Sales team is retarted; the sales guy goes to the “back” the holy land to talk to their Mercedes “god” some punk old general manager they talk and laugh for 5 minutes and walking back and forth like they’re saving my life for a stupid German piece of junk; I’m the one purchasing the vehicle I don’t...
Response from the owner Replied: Hi Mucollari, it's upsetting to hear that your experience was anything but stellar. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 13, 2023
Response from the owner Replied: Hello, we regret that you had a negative customer experience with us, but are hopeful that you will contact us to talk about any issues you encountered. If you'd be willing, we would love to speak with you directly and rectify any issues. We can be reached at (954) 644-4832.
Google Review
- October 13, 2023
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- October 13, 2023
Billy Hawarth was easy to deal with and very accommodating. He made the transaction a breeze. He is an asset to Mercedes.
Response from the owner Replied: Hi Carmine, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Feel free to stop by if you ever need any more help.
Google Review
- October 10, 2023
Professional, respecful, no pressure and yet friendly.
Response from the owner Replied: Hi Lazaro, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 06, 2023
Response from the owner Replied: Hi Robert, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 06, 2023
Great experience, very attentive and knowledgable consultants in Donny Lee and Umut Gurbuz. It was a very successful process. No hidden fees, price was as advertised. All of our questions were answered, were very satisfied with answers to our questions. Excellent and classy establishment overall.
Response from the owner Replied: Hi Ali, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 06, 2023
I had a great experience from start to finish. My sales rep. Reginald was professional, accommodating, and listened to my desires. I felt no pressure. I have to add that Mercedes of Pompano was the third Mercedes dealership I visited. It was also the dealership furthest from my place of residence. I...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 05, 2023
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 03, 2023
Experience at Mercedes Pompano was outstanding. They provided us with a convenient appointment time, performed all the services needed, and got us back on the road at a reasonable price. Good experience all around. This particular time we were there for a service issue, but while I'm at it, I...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 03, 2023
Response from the owner Replied: Hi Truong, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 30, 2023
I was delighted with the service, care and concern with which I was treated by Mercedes Benz of Pompano Beach. I was further impressed with the follow-up by the management team.
Dealer Replied: Hi Jack, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- September 29, 2023
I had an excellent experience at Mercedes-Benz of Pompano. Koby was my service representative - he was thorough, efficient and handled all of my concerns with my vehicle (2023 C300) I would definitely recommend him and this location.
Response from the owner Replied: Hi Christine, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thanks for the recommendation, and have an amazing day!
Google Review
- September 28, 2023
Once again, Mercedes-Benz of pompano has disappointed me.I went a second time because they offered me detail cleaning after the disaster of service they gave me the first time. And when I called to schedule in Miami it was such a hassle. I bought my car I’m pompano, they’ve serviced it, I figured I...
Response from the owner Replied: Hi Diana, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- September 28, 2023
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 28, 2023
I thought about letting this go and not making a google review but since I tried to contact the office to speak to the manager and have an amicable conversation and was hung up on several times I decided to share my experience here. I purchased a used vehicle at BM of Pompano mid June it was a...
Response from the owner Replied: Hello Keneisha, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- September 27, 2023
The Guys at MB of Pompano were great. The concern, care and follow up was terrific. My car had to be shipped to me in Delaware and My Sales Person, Conrad, contacted me to follow up on the delivery.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Jack! Drive safe, and we'll see you on the road.
Google Review
- September 26, 2023
I purchased my pre-owned vehicle from this dealership and was told my first service would be free. I scheduled my oil change and tire rotation days in advance (and making sure my vehicle information was in the system) but when arriving they had not ordered my cars oil filter and said it would take 4...
Response from the owner Replied: Hi Marisa, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- September 22, 2023
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- September 20, 2023
under staffed and no communication. They had my car a week it should have been 1 day which cost me over over 600 in car rental that could have been avoided.
Response from the owner Replied: Hi Tracy, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- September 19, 2023
A very caring, corporate and quality business. Umut Gürbüz took care of me in all vehicle purchasing transactions, and I would like to thank him also for his interest and concern.Çok ilgili, kurumsal ve kaliteli bi işletme. Tüm araç satın alma işlemlerinde Umut Gürbüz benimle ilgilendi, ilgi ve...
Response from the owner Replied: Hi Serdar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- September 19, 2023
I Was treated terribly. Should have better customer service and care.The person in service did a horrible job explaining and when asked to better explain his response was "I'm not explaining again, I don't have time for this. I have other customers"I guess myself as a customer is not a priority but...
Response from the owner Replied: Hi Ariel, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- September 19, 2023
Clean and polite
Response from the owner Replied: Hi Jimmy, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 13, 2023
My advisor Armando was excellent. He kept me informed throughout the process and he was very professional. My car was ready and waiting for me when I arrived, which was very appreciated. Armando is an awesome advisor and a great example of how its done!
Response from the owner Replied: Hi Adrienne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 12, 2023
Koby made this the easiest service repair I have ever had
Response from the owner Replied: Hi Brian, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Google Review
- September 11, 2023
David Rubano made the process extremely easy and was very professional.
Response from the owner Replied: Hi Connie, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- September 09, 2023
This is my second time buying a car from here and both times the customer service was exceptional. They went above and beyond to make sure I went home in the car that I wanted ( even with not so great credit lol). I want to thank the management team, Mario in finance and my awesome sales consultant...
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 06, 2023
Great experience with this dealer. Definitely we will be doing business with them again.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Pablo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 04, 2023
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- September 04, 2023
Response from the owner Replied: Hi Thieu, thank you for the high star rating! Feel free to stop by if you ever need any more help.
Cars.com Review
- September 01, 2023
Bradley Markoff makes any experience in service almost pleasurable. he is at the top of his game.
Dealer Replied: Hello, We appreciate you taking the time to leave us a response, Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- August 28, 2023
Just bought my car a few days ago and I have to admit I Had an an amazing experience. Xavier Cordero was the best. His expertise and attention to detail was incredible and between him and Mario who got me approved quickly I was out of there with my new car within 2 hours. I strongly recommend...
Response from the owner Replied: Hi Felix, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 28, 2023
2nd review here, because I received an email from Mercedes asking for my review. Best car buying experience I have ever had. My sales agent Reggie was very friendly and super responsive. I had a lot of questions, and asked for many additional photos, and Reggie got back to me so quickly I was...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 27, 2023
I had a simple service request on a Monday as my battery drained on Saturday and my car had to be towed to their service center. After the first day I received the car back and they said there in nothing wrong with the battery or the car. I had to go back the next day as that morning I had to...
Response from the owner Replied: Hi Tivadar, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 27, 2023
I am very pleased with my visit to the service dept.Armando Ramos was my service consultant.Very nice and very professional
Response from the owner Replied: Hi Enrique, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- August 26, 2023
Very professional excellentMuy profesionales excelente
Response from the owner Replied: Hola Gloria, gracias por tu reseña positiva. Estamos felices de haber sido de servicio para usted. Siempre nos esforzamos por brindar un servicio al cliente agradable y excelente. Gracias de nuevo por la reseña!
Google Review
- August 26, 2023
Overall the buying experience was wonderful. We knew what car we wanted and there was no pushing at all from the staff. One thing we really appreciated was not being pushed to purchase additional services or items. Often times dealerships will do that and it kind of ruins the car buying process and...
Response from the owner Replied: Hi Sean, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- August 25, 2023
Overall the buying experience was wonderful. We knew what car we wanted and there was no pushing at all from the staff. One thing we really appreciated was not being pushed to purchase additional services or items. Often times dealerships will do that and it kind of ruins the car buying process and...
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 25, 2023
I have dealt with a lot of dealerships over the years, and the Mercedes GLS 580 we just bought is our 3rd Mercedes. The customer service at Mercedes-Benz of Pompano was outstanding, especially our sales agent Reggie. He really went above and beyond, was kind, friendly, and very knowledgable about...
Response from the owner Replied: Hello, We appreciate you taking the time to leave us a response, Drive safe, and we'll see you on the road.
Cars.com Review
- August 24, 2023
Great ambience. Knowledgeable staff. Will return for future service.
Dealer Replied: Hi, we are happy you had such a positive experience with us, Jamie! If you ever need any help, please give us a call!
Cars.com Review
- August 22, 2023
I was hoping to get my car service that day , the part was not in stock
Dealer Replied: Hi Lori, thank you for taking the time to share your feedback with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (954) 644-4832 so we can work towards a resolution.
Google Review
- August 22, 2023
I ordered a new car and worked with Robert Abrams who is a long time veteran of the industry. Negotiations were smooth, and my expectations were met. Throughout the process I was communicated with and the final delivery was well handled. This is my second purchase from Mercedes Benz of Pompano, FL...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 20, 2023
(Translated by Google) A happy client after his bath.. And his new accessories 🚘❤️!!! Exc service ask for George or Nick the best ❤️!!!! Laura from the mechanical service department is very kind and attentive.(Original)Un cliente feliz despues de su baño.. Y sus nuevos acessories 🚘❤️!!! Exc servicio...
Response from the owner Replied: ¡Hola, nuestro personal se dedica a proporcionar a todos nuestros clientes con un servicio al cliente excepcional y un trabajo de calidad que usted puede confiar! No dude en llamarnos si alguna vez necesita algo. ¡Tenga cuidado en la carretera!
Google Review
- August 20, 2023
Good if you like being a beneficial customerif ypi need a key to my car, it's dsfinately the place to go, For evrryone but me , of courseFor financing optioms, I recommend City CountCrdit Union. They have a great relationship with the DA and BSO.
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 19, 2023
Great example of what a Top tier dealership should be great service great ambience friendly faces.Great amenities and most importantly honest customer service, l traveled 4 hours to this dealership to buy and with how I was treated I would definitely do it again. Xavier Cordero was also very helpful...
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 18, 2023
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- August 17, 2023
The service writer Anaja and Joe the service manager at pompano Mercedes Benz were great to work with. They were able to repair my SL550 very quickly. Thanks again to there great service team
Response from the owner Replied: Hi Joseph, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 17, 2023
Good service rep. Dealer prices high but in the long run worth it.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- August 15, 2023
The sales man was very polite , attentive & very understanding.
Response from the owner Replied: Hi Patrick, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 14, 2023
I've been trying to contact them for 2 weeks and no one has answer my voicemails or my emails. Spoke to a manager who told me I was going to be contacted and that didn't happen. The customer service I got from them it is not up to part to the Mercedes Benz standards. If you can go to any other...
Response from the owner Replied: Hi Eduardo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- August 14, 2023
As usual Mandy was great. Process for first service on newer vehicle was seamless. Only difference from years past of my numerous Mercedes was no loaner for first service.
Dealer Replied: Hi David, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 12, 2023
I went to Mercedes-Benz Pompano Beach to do my service and the service was great iliha
Response from the owner Replied: Hi Jhan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 12, 2023
My sales rep Fernando Londono was excellent. He understood my needs and concerns. Before I knew it I had the Mercedes-Benz I was interested in. I have taken my other Mercedes-Benz there for annual service and have always been pleased with Mercedes-Benz of Pompano. Thank again for everything the...
Dealer Replied: Hello Brian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano Parts Center. Don't hesitate to call us if you ever need anything. Be safe on the road.
Cars.com Review
- August 12, 2023
Excellent service and enjoyed the video that the service technician sent me of the work he had performed on my vehicle. Very impressive.
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 11, 2023
This is my second visit to Mercedes-Benz and so far everything has been great Avenue advisor, Hayden Smith great guy
Response from the owner Replied: Hi Nikia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 11, 2023
Exceptional service. The car was fixed in a timely manner and service updates were given in the process of the car being fixed. The customer was great as well.
Response from the owner Replied: Hi Kimberly, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 07, 2023
Easy process, associates were friendly and very professional, I most definitely will deal with you again. The associate I dealt with from the beginning, David R. Was courteous and followed up with me from the time of my offer until the day I sold my car. Extremely pleased with the experience of...
Response from the owner Replied: Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 06, 2023
Excellent customer service. Professional,courteous and knowledgeable.
Dealer Replied: Hi Rosalie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- August 04, 2023
The service I received from Pompano Mercedes was top notch. If you drive a Benz, This is the place to go. Ilija is the best.
Dealer Replied: Hello Charleston, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 03, 2023
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Pompano! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- August 03, 2023
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- August 02, 2023
Joe Viola and the entire service team go out of their way to always make it a wonderful experience!
Response from the owner Replied: Hi Jack, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 01, 2023
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- July 31, 2023
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- July 31, 2023
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Pompano!
Google Review
- July 29, 2023
i've been through 3 Mercedes Benz dealerships here in the Fort Lauderdale area and the Pompano location is by far the best when it comes to service. Ilija Gorgioski is always my service advisor and he goes above and beyond the call of duty when it comes to customer service.
Response from the owner Replied: Hi Brian, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Google Review
- July 28, 2023
It's very easy to deal with All the staff are very welcoming and nice especially Joe great buying experience here at Mercedes-Benz of Pompano I will be buying the next vehicle here again
Response from the owner Replied: Hi Kinsing, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 27, 2023
The facility is beautiful. Staff were attentive to all my needs and were very descriptive when providing with me explanations to all my concerns. I look forward to future purchases.
Response from the owner Replied: Hi Samantha, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- July 27, 2023
Great staff. Great service.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Thank you, and have a fantastic day!
Google Review
- July 26, 2023
We had a great experience. Reggie was our salesman and he was very patient and helpful.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We hope to see you soon!
Google Review
- July 26, 2023
I love this place I purchase my car at this locationThey always very kind and have a amazing serviceAlways a good experience at Mercedes bens of pompano
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- July 23, 2023
We had a friendly and knowledgeable sales person to guide us trough all the process of choosing the right used car. Great dealer, and the car was delivery in perfect condition.
Dealer Replied: Hi, we are happy you had such a positive experience with us, Hector! If you ever need any help, please give us a call!
Google Review
- July 22, 2023
The sales consultant Donny Lee was completely disinterested in showing us the cars that they have. We spent about 2 minutes at his desk, where we learnt nothing about the features of the car. Then during the test ride he was busy with his phone, not answering my questions correctly. Wish I had...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- July 20, 2023
Great service!
Response from the owner Replied: Hi Freda, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 20, 2023
(Translated by Google) Good facilities and service(Original)Buenas instalaciones y servicio
Response from the owner Replied: Hola Juan, nos pusimos altas expectativas, por lo que es gratificante saber que tuviste una gran experiencia con nosotros. Conduce con cuidado y nos vemos en la carretera.
Google Review
- July 18, 2023
ANJA IS THE BEST,COURTEOUS AND GETS THINGS DONE
Response from the owner Replied: Hi Richard, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 17, 2023
Great experiencie buying at Mercedes Benz at Pompano Beach.Thanks Fernando!
Response from the owner Replied: Hi Alejandro, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- July 17, 2023
Scammers! Bought 2022 BMW 740Li, transport person sends me bunch of scratches that were not seen in the pictures. When confronted to the manager Eddy McDonald he said he will reimburse me $1000 if i take it. Never received the money and he never answered me again! Fraud stay away!
Response from the owner Replied: Hi Ashot, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- July 17, 2023
Bought a BMW 740Li, transport person sends me bunch of scratches that were not seen in the pictures. When confronted to the manager Eddy McDonald he said he will reimburse me $1000 if i take it. Never received the money and he never answered me again! Fraud stay away!
Dealer Replied: Hi Ashot, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- July 16, 2023
I came here because I saw a Mercedes-Benz that I love. I called and spoke to Conrad and he's helped me with the process of getting my car from start to finish. His customer service was exceptional and I felt right at home. We took the car for a test drive and all the boxes checked off for everything...
Response from the owner Replied: Hi Monique, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Cars.com Review
- July 16, 2023
Great experience working with Reginald, and he was very responsive and sent me pictures of the vehicle I saw online. Answered all questions I had. Went above and beyond to make sure the car and my experience at the dealership was the best.
Dealer Replied: We are happy you had such a positive experience with us, Lori! Don't hesitate to call us if you ever need anything. Be safe on the road.
Cars.com Review
- July 14, 2023
Came in there as soon as they opened David Rubano was my salesman he did a wonderful job, he offered us water or coffee which was a plus. He was very professional, he explained everything very well I?ve had my car for a week now and he still emails me just to check up on me which i really...
Cars.com Review
- July 13, 2023
Very Satisfied With The Service I Received At This Location
Dealer Replied: Thanks so much for your feedback. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- July 12, 2023
After havin experienced very bad service at the For Lauderdale Mercedes Service,where I was ready to sell my car ,I was advised to try Pompano Mercedes,they were correct.Upon arrival you are met with a courteous staff who then handed me over to Mr Koby,Koby was very professional and kept...
Response from the owner Replied: Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 12, 2023
If you get Frank Aligra from service department... RUN!! I understand his job is to make money. I brought in my S class for a tire change covered under warranty. Explaining to him i hit a pot hole. He seemed to have trouble believing my story ( like i dont own 3 Mercedes top models) Then he Adds the...
Response from the owner Replied: Hi Peter, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 11, 2023
The staff is very attentive, efficient and with knowledge!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 11, 2023
The staff is very attentive, efficiency, and knowledge!
Google Review
- July 10, 2023
Mercedes Benz of Pompano is a great place, and Steve Rahal and Bill really were the wonderful.
Response from the owner Replied: Hi Stuart, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 10, 2023
Easy to make appointments, Anja and Hayden are fantastic customer reps. Service is quick, professional and the place is spotless and clean
Dealer Replied: Thanks so much for your feedback. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- July 07, 2023
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- July 05, 2023
good stuff good price fantastic service
Response from the owner Replied: Hi Saqib, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 05, 2023
Excelent perfect Team A perfect buying experience, the salespeople were knowledgeable, polite and not pushy.everyone went to great lengths to coordinate the deal perfectly with us.
Dealer Replied: Hi Tom, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 05, 2023
Excelent perfect Team A perfect buying experience, the salespeople were knowledgeable, polite and not pushy.everyone went to great lengths to coordinate the deal perfectly with us.
Dealer Replied: Hi Tom, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 05, 2023
Needed a Blower Motor relay replaced, the part was in stock for my AMG GLE 43 2019 and My service writer Hayden had me in and out in 45 minutes, always a pleasure doing business at Mercedes Benz of Pompano, also Mike Luca the GM is a great Manager for the dealership
Dealer Replied: Hi Dan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 05, 2023
The best service with the most attentive staff I have ever encountered. Service like this was unheard of.
Dealer Replied: Hi Johan, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 04, 2023
Very Knowledgeable about inventory, the salesman and finance manager was great.
Dealer Replied: Hi Leroy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 03, 2023
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- July 03, 2023
Purchasing a car has never been so easy and quick. Donny sent pictures of vehicles that fit my budget making the process easy for me as I was able to decide while at home. By the time I came in everything was already ready all I had to do was paper work. I was on my way with my new car within the hour
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- July 03, 2023
It was my first time doing the service with Mercedes and it was a much better experience than before with other dealers.
Response from the owner Replied: Hi Leon, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- July 02, 2023
Everything you would expect from a mercedes dealership and more no pressure I seen the car online thay called me to tell me. It was just traded in and going through service. As soon as it was ready, they contacted me. The car was exactly as advertised. The price was the same as advertised salesman...
Response from the owner Replied: Hi Vincente, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- July 01, 2023
Service Manager is a nice guy. Was told that my car had nails in the tire and needed to be replaced for $750 and could not be repaired. There was no leaking prior to bring my car in to the dealer. I asked them to plug the tire and they declined. I took the case without the repair and brought it to...
Response from the owner Replied: Hi Martin, we're happy you found Anja from our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 30, 2023
This is the second car I have purchased from MB of Pompano. I must say that everyone in the dealership is First Class. Everyone was super friendly and super helpful. Each time I walked in, we walked out with a car. Kudo's to everyone especially Eric our sales advisor!
Response from the owner Replied: Hi Jeff, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 30, 2023
SALES PERSON ANTHONY S COMPLETED NO GOOD S LIER AND DISRESPECT. CALL.MARIO DE FINANCE & .CALL SALES MANAGER .THEY ALL GUIVE ME A RUN AROUND I BE EVER WILL.PURCHASED ANOTHER CAR FROM THEM .PLEASE BE AWARE OF THE SALES PERSON ANTHONY S NO GOOD AT ALL .DONT BUY ANY VEHICLES FROM HIM .DISRESPECT AND...
Response from the owner Replied: Hi Leonardo, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4832. We would appreciate the chance to turn your experience around.
Google Review
- June 28, 2023
This location and the people who work here are wonderful. I recommend. Armando Ramos is an excellent worker. 👍
Response from the owner Replied: Hi Dana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thanks for the recommendation, and have an amazing day!
Google Review
- June 26, 2023
I had a great experience compared to the Pembroke Pines location. Definitely go here. Justin was awesome!
Response from the owner Replied: Hi Emad, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 26, 2023
Conrad Lewis was exceptionally engaging, highly client-centric and very very helpful in closing this trade
Response from the owner Replied: Hi Barry, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Cars.com Review
- June 25, 2023
When I brought my car in for service on June 19th I was dealt with in a very timely manner. My service advisor Hayden kept me informed of the progress of the work being done on my car. I was very pleased with the service provided.
Dealer Replied: Hi Vicky, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!
Google Review
- June 24, 2023
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pompano. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-4832. Have a great one!
Google Review
- June 23, 2023
Great service manager Frank Aliaga
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 22, 2023
They provided a safety recall on my Mercedes and I was really happy they even cleaned the car.
Dealer Replied: Hi Laurent, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 22, 2023
Service was great. The facilities were clean and everything was handled promptly. The downside? It was very expensive and after the appointment they hound you for feedback incessantly.
Response from the owner Replied: Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.Mercedes-Benz of Pompano(954) 644-4832
Cars.com Review
- June 22, 2023
Elijah my service adviser was great. Excellent service
Dealer Replied: Hi Ann, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- June 22, 2023
Immediately welcomed and treated well. Worked well with salesman and his Manager Russ. Appreciated the input from Jaline
Dealer Replied: Hi Raymond, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- June 20, 2023
Got brand new car last year in 2022. Now car has brake problem at 8,000 mile but They dont even care. They don't even take responsibility. At 3,000 mile they replaced brake pads and rotors. Now at 8,000 same problem again and guess what. Warranty doesnt cover brakes. Why? Because this car has brake...
Dealer Replied: Jacob, we regret to hear about this experience, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- June 17, 2023
I have bought 2 cars last year. GLE and GLA. Model year 2022. They are parking in parking garage right next to each other. Don’t have any problem with GLE and car has driven 15,500 mile.GLA has driven 8,000 mile and has brake problem. At 3,000 mile took to the dealer and they replaced rotors and...
Response from the owner Replied: Hi Jacob, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Cars.com Review
- June 15, 2023
Car went in for scheduled service. Everyone delivered on their promise of fast, courteous and thorough service. Everything went as promised.
Dealer Replied: Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 15, 2023
Very pleasant experience with this team and dealership, well laid out showroom with easy access to vehicles on display, clean environment. Friendly staff who were very helpful and knowledgeable and courteous. Overall I had a wonderful experience purchasing my SL 550
Dealer Replied: Richard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 11, 2023
I've been going to this dealer for over 23 years now and Anya Moore has been my Service Rep and she's AWESOME!
Dealer Replied: Hi Steve, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 10, 2023
Armando was extremely helpful and made it a very pleasant experience.
Response from the owner Replied: Hi Suzanne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 09, 2023
I had a fantastic experience! Donny & Samantha were fantastic and very accommodating, even staying after hours after closing to finish my sale!
Dealer Replied: Hi Erica, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 08, 2023
Service experience was adequate. Provision of loaner car was adequate. Communication was adequate but would have been better with accurate response and provision of detailed estimates rather than verbal information.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 08, 2023
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- June 08, 2023
They took 65 days to fix a bumper. I had to call every week to know about my car because they never did. The service was very bad and I will have to come back to fix the bumper because now I have a crooked bumper.
Response from the owner Replied: Hi Fernando, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- June 08, 2023
Horribly unprofessional. And obvious fake reviews. Typical of unethical car dealer
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Google Review
- June 07, 2023
Excellent Experience and deal with professional staff and sales associate Issaac. We will be the costumer for Life.
Response from the owner Replied: Hi Fozan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 06, 2023
Love this place. Best service , clean Best Mercedes dealership in so fl
Response from the owner Replied: Hi Emmanuel, thank you for your positive review. We're happy to have been of service to you. Thank you, and have a fantastic day!
Cars.com Review
- June 06, 2023
Always a 10 and that is why I always go back. My Service Writer is a major part of this formula. No pressure and straight forward.
Dealer Replied: Craig, we are so happy to read such a great review about Mercedes-Benz of Pompano Parts Center! Feel free to stop by if you ever need any more help.
Cars.com Review
- June 06, 2023
Our sales rep, Robert Abrahams, was fantastic. He was helpful, knowledgable, personable, and above all patient! I had a lot of questions, and he took all the time we needed and answered everything I threw at him.
Dealer Replied: Athens, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 06, 2023
The service agent (Armondo Ramos) was extremely helpful. The car was not repaired correctly when I brought it in . He was understanding and he was able to give me a loaner when my car was brought back for the proper repair.. Men like Armondo make my experience at Mercedes much less painful. No...
Dealer Replied: Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- June 06, 2023
Armando Ramos was extremely knowledgeable, curteous and competent with handling my service request
Dealer Replied: Hi Karen, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 05, 2023
Highly recommend Mercedes Pompano Beach. Very professional and efficient, great service.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 04, 2023
Excellent service and great facility. Koby, my technical advisor is great! Service was done on time, car washed after it and Lift ride was provided both ways.
Dealer Replied: Hi Gurgen, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 01, 2023
Service advisor was very helpful. They had me in and out for the recall in 45 mins.
Dealer Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Google Review
- June 01, 2023
Great experience ,Eric was amazing!!
Response from the owner Replied: Hello Jeff, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 31, 2023
Very professional parts department ordered ignition got it within 4 days for my SLK
Response from the owner Replied: Hi Jerry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 31, 2023
My families 3rd vehicle with Pompano and know there will be plenty more in the future! Keith has been fantastic since my first vehicle and know we will continue to do business for many many years!
Response from the owner Replied: Hi Eddie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 31, 2023
Excellent
Response from the owner Replied: Hello Klemant, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- May 29, 2023
I enjoyed working with Justin. Such a pleasant young man. Any thing we needed to know or didn?t agree with. Justin was so helpful.
Dealer Replied: Hi Carolyn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 27, 2023
Just left this dealership after wandering around for 10 minutes inside, and having not 1 person even acknowledge my existence. I was looking to trade my wife's 2022 Lexus for a C300 convertible. Every person inside was either standing around, or standing around staring at their phone. This is a...
Response from the owner Replied: Hi Daniel, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-4832 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- May 27, 2023
Is it too much to ask an autonation Dealership not to damage your vehicle when it’s in there care? Yet they impose all these restrictions on their own loaner vehicle! Besides keeping my car for over a week, & did absolutely nothing! They have the audacity to give me back my Brand New 2021/22 G-wagon...
Response from the owner Replied: Hi Aurelio, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- May 26, 2023
Have bought 2 cars from this dealer, always super nice staff, and a very clean dealership.
Response from the owner Replied: Hi Oskar, thank you for your positive review. Feel free to stop by if you ever need any more help.
Google Review
- May 26, 2023
UPDATED REVIEW:Upgraded rating to 5-stars. Finally MB Pompano got their carwash in operation. Took sometime, but they got there finally.If you need a great service advisor here, ask for Mandy when you make your service appointment. He goes the extra mile to keep the mercedes benz brand at the top...
Response from the owner Replied: Hi Francois, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 26, 2023
Thank you to Keith who is the least pushy and easiest salesman to deal with. I finally achieved a bucket list item of buying a G wagon. Keith is friendly and informative and I will continue to use him for future sales. Can’t recommend highly enough!
Response from the owner Replied: Hi Tracy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- May 24, 2023
Response from the owner Replied: Hello, we take these reviews seriously; please reach out to us at (954) 644-4832 so we can obtain some feedback about your previous experience with us. Thank you.
Cars.com Review
- May 23, 2023
Mi experiencia, no fue buena Estaba citado a las 10 am, para una revisi�n del a�o de mi veh�culo Llegue a la hora puntualmente, fui informado que la revisi�n tendr�a una hora y media de espera (1,5 hrs). Pasada las dos horas y media ( 2,5 hrs) pregunte por mi veh�culo, donde fui informado que...
Dealer Replied: Hola Patricio, gracias por tomarte el tiempo de dejarnos tu opinión. Nos preocupamos por todos nuestros clientes y deseamos restaurar su buena fe en nuestro concesionario. Si está dispuesto, a nuestro gerente general le gustaría hablar con usted al (954) 644-4832 para analizar formas de mejorar su experiencia con nuestro concesionario en el futuro. Gracias por su aporte, y esperamos tener noticias suyas pronto.
Google Review
- May 17, 2023
(Translated by Google) Excellent Dyler, very welcoming and comfortable, his staff is well prepared and educated to assist you in your purchase, an excellent place to buy the car of your dreams(Original)Excelente Dyler, muy acogedor y confort, su personal bien preparado y educado para asistirle en su...
Response from the owner Replied: Hola Yide, gracias por tu evaluación positiva. Estamos felices de haber sido de servicio para usted. Siempre nos esforzamos por brindar un servicio al cliente agradable y excelente. Gracias de nuevo por la reseña!
Google Review
- May 16, 2023
Frank is fantastic. He made the process easy and we appreciate his knowledge. Thank you for being very professional.
Response from the owner Replied: Hello Costy, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 16, 2023
The people at Mercedes-Benz of Pompano couldn’t have been more nice and helpful at every instance from the moment I walked in the door to driving away in a new car. The whole process was relatively painless and I feel I paid a decent price for my car.A special shout out to my sales consultant...
Response from the owner Replied: Hi Phil, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 10, 2023
As we all know, walking into a car dealership can be painful, whether buying new or used. I have to say purchasing from Mercedes Benz of Pompano was a great experience. I cannot say enough about Joe Melillo. Very personable and honest person. The entire team at Mercedes Benz made a very...
Dealer Replied: Milton, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 10, 2023
My salesman was joe. He was great and patience with me. When I’m ready to buy I will definitely come back to joe .
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We hope to see you soon!
Yelp Review
- May 09, 2023
I had an amazing experience at Mercedes Benz of Pompano, thanks to Samantha Gil, the Finance Manager. From start to finish, Samantha was friendly, professional, and incredibly knowledgeable about the car-buying process. She took the time to answer all of my questions and walked me through all of my...
Cars.com Review
- May 08, 2023
It took them three weeks and me having to go back twice for them to find the issue, but they finally found the issue and I am now a happy camper
Dealer Replied: Hi Miguel, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 08, 2023
The transfer of my lease car, registration and the professional process from beginning to end- was exceptional!! Joe Melillo ( my salesman) should be commended for this entire process.. made it seem effortless, even though there was a lot involved. Would highly recommend him, as well as your...
Response from the owner Replied: Hi Susan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 08, 2023
Very professional sales personnel. Staff is very friendly.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- May 07, 2023
Not a happy camper. I purchased a used 2015 E cabriolet about a week ago. First let me explain that there was a problem with the retractable roof where they would not allow me to purchase the automobile until it was correct. This is a good thing. However, after it was fixed, I purchased the...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
Cars.com Review
- May 05, 2023
As always very pleasant and courteous staff and excellent service. Above and Beyond!
Google Review
- May 02, 2023
Kobe is very knowledgeable and courteous!
Response from the owner Replied: Hi Stephen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- May 02, 2023
Everything according of what expected. Waiting time acceptable. Car was clean.
Dealer Replied: Hi Carlos, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 01, 2023
Good service. Pppppppoopppppopppppppppppppppppppllll
Dealer Replied: Hi Robert, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 01, 2023
Very good service,better price that west palm and better service ??
Dealer Replied: Hi, we are happy you had such a positive experience with us, Ariel! Don't hesitate to call us if you ever need anything. Be safe on the road.
Cars.com Review
- April 30, 2023
Beyond disappointed with the quality of the vehicle I received and lack of service. Communications were extremely poor. Salesman was very unprofessional and dishonest. Will never buy another CPO MB from this dealership again. No new customer should have to get the vehicle detailed on their own and...
Dealer Replied: Hi Tony, we are deeply disappointed by your lackluster experience at Mercedes-Benz of Pompano Parts Center. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- April 30, 2023
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- April 30, 2023
I was taken care of on time and the loaner car I was provided by Mercedes was just as good as brand new…Thank you for the outstanding service
Response from the owner Replied: Hi Samari, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 28, 2023
Im really happy with my last service visit. Great service from Joe and his techs
Response from the owner Replied: Hello Emre , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- April 28, 2023
Service department is great but sales department is not
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Please reach out to us at (954) 644-4832 so we may identify ways to improve your experience.
Google Review
- April 28, 2023
Beyond disappointed with the quality of the vehicle I received and lack of service. Communications were extremely poor. Salesman was very unprofessional and dishonest. Will never buy another CPO MB from this dealership again. No new customer should have to get the vehicle detailed on their own and...
Response from the owner Replied: Hi Tony, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- April 27, 2023
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- April 27, 2023
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Cars.com Review
- April 27, 2023
Each associate from the drive in to drive out professional and courteous
Dealer Replied: Hi Beverly, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 26, 2023
Response from the owner Replied: Hi, thanks for the great rating!