Google Review
- January 17, 2020
Two days ago I dropped my car off for warranty work which was successfully done by Bryan lastres (great 5star service writer) I was give a loaner and was told by the gentleman that the loaner had light scratches and he pointed out all the marks around the vehicle (glc300) I signed the contract and...
Response from the owner Replied: Hi James, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 17, 2020
I cant be more complementary about the treatment received at Pompano Mercedes, especially my salesman Gabriel Lopez. However, as to the vehicle, a GLC300, I do find it lacking. The noise exhibited, at highway speed, is not what I would have expected from a Mercedes-Benz.
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- January 17, 2020
Response from the owner Replied: Your five star rating means a lot to us and we are so grateful to have earned it!
Google Review
- January 16, 2020
Still trying to get a certain information answer on a particular item
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day!
Google Review
- January 16, 2020
Response from the owner Replied: Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 15, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2020
Response from the owner Replied: Tom, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- January 14, 2020
Bryan Lastres of Mercedes of Pompano is my Service Manager and he is AWESOME!He's Always there to help me out and solve every issue quickly.If you ever need your Mercedes serviced ask for Bryan Lastres.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- January 14, 2020
Personal service by Raul is super he is friendly knowledgeable and efficient nothing is too much trouble
Google Review
- January 14, 2020
Ignacio was attentive and communicated well. He made the car dealership experience positive.
Response from the owner Replied: Celeste, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 14, 2020
Worse Mercedes dealer ever! This is my fourth Mercedes and my first time buying at this dealer and this is my first service. The buying process was horrific. Lots of bait and switch on financing. They finally made things right months later and then I go to buy a home and cant because my credit...
Response from the owner Replied: Greta, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- January 13, 2020
Nothing else than great services.Fernando en everybody else.
Response from the owner Replied: Federico, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- January 11, 2020
Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car...
Response from the owner Replied: Thanks Fritzina, for leaving us this response. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Cars.com Review
- January 11, 2020
Worst experience ever. The staff spoke to me in a condescending tone except the cashier. She was lovely. They charged me for the extra days i had the loaner yet my vehicle was not ready when i picked it up. My car also had black scuff marks all over. They stated it was from when they lifted my car...
Mercedes-Benz of Pompano 2406 Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- January 10, 2020
Response from the owner Replied: John, thank you for taking the time to leave us this honest rating. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- January 09, 2020
On Nov 1, 2019 I bought. CPO S 550 with less than 10,000 Miles but the salesman ( Umut ) refused to credit to us the amount of $1,500 which was promised if we had bought one day before . The car was NOT detailed properly there was black tar on tire rims also the inside was not cleaned the Mats...
Mercedes-Benz of Pompano 2406 Replied: Thank you very much for sharing these comments, Makram. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 09, 2020
Response from the owner Replied: Vince, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 07, 2020
This is the second car I purchased of state from Keith Donohue and everything went as smooth and professional this time as the first. Keith answered all of my questions during the process of the sale and continues to help whenever I reach out. My C class was delivered by a professional carrier...
Response from the owner Replied: Deniele, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Yelp Review
- January 07, 2020
Purchased a car from them in January last year. The sales associates were very helpful and weren't pushy at all. Took their time to make sure I got the right car for me. They had someone explain every single button and aspect of my car and helped connect my phone and the Mercedes assist services. A...
Google Review
- January 07, 2020
Great service
Response from the owner Replied: We appreciate you taking the time to leave us a response, Benjamin! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 07, 2020
Bryan Lastres pf Mercedes of Pompano is my Service Manager and he is AWESOME!He's Always there to help me out and solve every issue quickly.If you ever need your Mercedes serviced ask for Bryan Lastres.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- January 07, 2020
The only thing that needs help is the finance process. Paying cash but still had to go thru the painful, time consuming process. All dealers need to find a way to improve this process.
Mercedes-Benz of Pompano 2406 Replied: Jerome, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 06, 2020
I love Anna she is an amazing Service Manager and she really cares about her customers!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Yelp Review
- January 06, 2020
The salesman acted like I was interrupting his day and never took his face out his phone during my test drive. I was quoted almost double the lease payment I am paying now Billy the sales manager called me to follow up. I told him the quote was too high and he hung up on me. I will NEVER do business...
Google Review
- January 05, 2020
Response from the owner Replied: Weston, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 05, 2020
It was an amazing experience and they made it very easy with no preasure to buy a car!
Mercedes-Benz of Pompano 2406 Replied: Sanford, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Yelp Review
- January 04, 2020
Spent the better part of an afternoon here on Dec 30. Salesman took my wife anI through the whole process and we were ready to make a down payment. For some reason he stopped and said he would call us Jan 2 with the final numbers.He never called and I bought the car at the Palm Beach dealer.Sales...
Yelp Review
- January 04, 2020
Hello I took my 2015 Stingray over to the Mercedes dealer Friday to sell it to them. At first I was a little leery. After meeting the young man that helped me I wasn't worried at all anymore. I believe his first name was John. I was never treated with such courtesy and respect at a car dealer...
Cars.com Review
- January 04, 2020
This was by far my best car purchasing experience. I would recommend the team at Mercedes Benz of Pompano to everyone who wants a stress free process, with a truly trustworthy team of highly knowledgeable specialist. I love my car, and I truly appreciate the Mercedes Benz of Pompano family, and I...
Mercedes-Benz of Pompano 2406 Replied: Rashida, your comments keep us motivated and working hard for all our guests! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Cars.com Review
- January 02, 2020
Donnie was terrific. Knew his products, did not waste time and gave me a great deal. Will buy again from him. From the moment I walked in he took the time to listen to what I wanted and he patiently answered all of my questions. I never felt pressured. It was the best car-buying experience that I...
Mercedes-Benz of Pompano 2406 Replied: Hello Paul, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- January 02, 2020
Confusing parking in lot..ok dealer
Response from the owner Replied: Zed, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 02, 2020
In my opinion, buying a car is probably on my list of least favorite things to do. Between the haggling, negotiations and paperwork, I always feel like Im getting inundated with too much information and receiving the short end of the stick. At least thats what I thought before I went to Mercedes...
Response from the owner Replied: Laurie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 02, 2020
In my opinion, buying a car is probably on my list of least favorite things to do. Between the haggling, negotiations and paperwork, I always feel like I?m getting inundated with too much information and receiving the short end of the stick. At least that?s what I thought before I went to Mercedes...
Mercedes-Benz of Pompano 2406 Replied: Laurie-anna, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Cars.com Review
- January 01, 2020
The process was efficient timely Armando was very clear in what the service will entail the experience with the loaner car was also great I was kept by Armondo informed by phone after I left the dealership about what was going on with my car Great Job!!!!
Mercedes-Benz of Pompano 2406 Replied: Norman, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 31, 2019
Unprofessional to the max. Tried to purchase a used vehicle here using financing from my credit union. I was already pre-approved. The only thing that was needed was a Purchase Agreement so I can send to my credit union. As soon as I e-sign my loan docs my credit union pays the dealer...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- December 31, 2019
Response from the owner Replied: Sara, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 30, 2019
Great customer service, Claudia was very professional
Response from the owner Replied: Dayle, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 30, 2019
Every thing from start to finish went very well.The salesman Anthony was polite and very helpfulI knew the price of the car before i got there , so there was no need to haggel. I returned to Ny from fla. on thursday and they had my car in Ny on friday. Anthony was on top of all the details for me. I...
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- December 30, 2019
My son had his vehicle towed here because we were told they were one of the best service departments for mercedes in south florida but we were lied to. My sons 2007 S550 was diagnosed and towed early october and told that he needed an alternator replaced. The part was on back order it could be 2...
Response from the owner Replied: Hi Mirsad, thank you for taking the time to leave your honest feedback. We regret to hear of your disappointing experience with us here, but are glad you brought this to our attention. If you'd be willing to speak with us further, our General Manager would love to discuss how we can help rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon. Take care!
Google Review
- December 30, 2019
I went to the parts department to order a part, "I ask can I order a part", the lady her name starts with the letter C, gave me the phone to speak to some in the back I guess, he ask "how may I help you", I gave him the part # of an ignition coil, he gave me the price and he ask "how many". The guys...
Response from the owner Replied: Thank you, Craig, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- December 30, 2019
Ask for Steve Rahal The best Sales person
Response from the owner Replied: Antonio, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- December 30, 2019
We had the pleasure of working with Umut Gurbuz for our vehicle purchase and highly recommend this dealership. The responsive communication, simplistic pricing and financing, and convenient vehicle reservation option made this a pleasant transaction. Well worth the drive for the terrific service and...
Response from the owner Replied: Hello Rebecca, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Cars.com Review
- December 27, 2019
This dealership had the most follow through. They were very friendly and professional. I highly recommend them to anyone interested in buying a Mercedes. . They work as a team to get things done. I had an excellent experience. Maureen Leogrande
Mercedes-Benz of Pompano 2406 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 24, 2019
Response from the owner Replied: Luke, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 24, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us, Max! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 23, 2019
Awesome experience with the salesperson, Donnie. Dealership worked to correct the minor issues that I pointed out with the car.
Mercedes-Benz of Pompano 2406 Replied: John, thank you for your positive review. We're happy to have been of service to you. It is great to hear that Donnie was helpful during your visit! Drive safe, and we'll see you on the road.
Google Review
- December 23, 2019
Brad is by far the best adviser I've ever had. He takes the time necessary, is never rushed and is always knowledgeable concerning the problems, tasks at hand, and schedule.
Response from the owner Replied: Hi Nat, thank you so much for your positive comments about Mercedes-Benz of Pompano! We will be sure to pass along your comments to Brad for a great job! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 22, 2019
Mike was great . Stayed in contact customer service was perfect. Thanks
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 21, 2019
Response from the owner Replied: Thank you so much for the five star review, Esther! Please let us know if there is anything else we can do for you!
Google Review
- December 21, 2019
Excellent service
Response from the owner Replied: We appreciate your review, Luis! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more we can do!
Yelp Review
- December 21, 2019
Horrible experience from start to finish. DO NOT USE THEIR SERVICE DEPT! THEY WILL BAIT AND SWITCH YOU FOR SERVICES YOU DO NOT NEED. I will update this review soon, once i've written the nightmare novel that caused me to post this. I also want to mention, i never write negative reviews but i've made...
Google Review
- December 20, 2019
Very efficient process. Great communication. Very happy with the level of service received.
Response from the owner Replied: Hi Jack, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 20, 2019
Exceptional service with a pleasant and worry free purchase.
Response from the owner Replied: Hi Paulo, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- December 20, 2019
Exceptional service with a pleasant and worry free purchase.
Mercedes-Benz of Pompano 2406 Replied: Paulo, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- December 19, 2019
Dishonest service department!!! Had my 2007 S550 towed there on 10/16/19 for diagnosis because I wasnt getting any power to the vehicle. Was told it was the alternator and that it could take 2 weeks or 2 months to get the part. So December rolls around I had to be in Chicago so I had the vehicle...
Response from the owner Replied: Adrian, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- December 19, 2019
Wonderful service person? thoughtful, caring and efficient
Mercedes-Benz of Pompano 2406 Replied: Lee, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Google Review
- December 17, 2019
EXCELLENT SERVICE AND PROFESSIONALISM.Fernando Londono and all the sales team was very good.I'm very happy with the service and I will for sure use them in the near future.
Response from the owner Replied: Cesar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- December 17, 2019
Response from the owner Replied: Erminia, we are disappointed to see your low star rating. Please contact us at (888) 262-1889 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Google Review
- December 17, 2019
Jeff at parts. Thanks again!Bryan. A++++
Response from the owner Replied: Hi Mark, thank you so much for your positive comments about Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 17, 2019
Parts department.. awesome work.Jeff was our helper. An asset to MB
Response from the owner Replied: Hi Bryan, thank you for your positive review. We're happy to have been of service to you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- December 17, 2019
Excellent relation with the service advisor and we did appreciate the up date on repairs.
Mercedes-Benz of Pompano 2406 Replied: Hi, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 17, 2019
Made an appointment for service and upon arrival was greeted immediately and es rotes to the lounge to wait for my service advisor who arrived 2 minutes later. I was processed in a few minutes and on my way. Very friendly and professional service
Response from the owner Replied: Eric, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 17, 2019
Very friendly staff, luxury environment. Shopping was very easy and pleasant.
Response from the owner Replied: Hi Vakhtangi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 16, 2019
Response from the owner Replied: Greg, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 16, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Cars.com Review
- December 15, 2019
The dealer facility was wonderful, car selection was wonderful, a nice staff service. I will shop, again. Was very pleasant.
Mercedes-Benz of Pompano 2406 Replied: Rory, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 14, 2019
Response from the owner Replied: Nereida, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 14, 2019
Courteous and fast service. Work performed on vehicle is top notch..
Response from the owner Replied: Hello Elvin, thank you for sharing this great feedback! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything else we may do to assist you, please do not hesitate to reach out!
Google Review
- December 13, 2019
Response from the owner Replied: Daniel, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 13, 2019
Response from the owner Replied: Hello Andrene, thank you for your positive review! If theres anything we can do to change your 4-star experience into a 5 star one, please let us know! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 12, 2019
Response from the owner Replied: Liset, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
From the moment you step into the dealer, you will experience the amazing experience that Mercedes-Benz is, this is not just a car, this is a complete experience of how buying a car should be.Thanks to all the staff, and specially Keith, for all his support and out of the chart customer services.For...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Edson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: Lobel, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
I have been a customer of David Minnich for many years andhe is the consummate sales person. It is always a pleasure to work with himand he makes it a very easy experience for me.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- December 10, 2019
Response from the owner Replied: Your five stars mean a lot to us, William! Thanks for taking the time to leave your rating!
Google Review
- December 10, 2019
Response from the owner Replied: Jeff, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 10, 2019
(Translated by Google) Excellent attention(Original)Excelente la atencin
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Cars.com Review
- December 10, 2019
Very helpful and professional. They find me a car who meet my request and had it shipped wright the way from another dealer
Mercedes-Benz of Pompano 2406 Replied: Roger, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- December 09, 2019
Smooth, transparent, easy going process.Thank You for great buying experience, will be back for my other Benz!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review! Take care!
Cars.com Review
- December 09, 2019
My appointment time was taken on time and the wait time was exactly perfect. I was very satisfied.
Mercedes-Benz of Pompano 2406 Replied: Bernard, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Take care!
Google Review
- December 07, 2019
So impressed with this place. Went in skeptical, because thats what you do when buying a used car - even at a Mercedes dealership. Our salesperson Umut Gurbuz was extremely helpful, knowledgeable and professional. Would definitely buy another Benz from him, new or used. As for our 2014 E350 4Matic...
Response from the owner Replied: Greg, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 07, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 06, 2019
Response from the owner Replied: Ted, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 05, 2019
Professional, on time, fair price, went the extra mile with a car wash that was really needed. Great experience.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jeff! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 04, 2019
Response from the owner Replied: Hello Andrene, thank you for your positive review! If theres anything we can do to change your 4-star experience into a 5 star one, please let us know! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- December 04, 2019
The service advisor Raul was great! Communicated well with updates on repair. The technician Nick is excellent. Both gentlemen were very professional and courteous. Would definitely recommend.
Mercedes-Benz of Pompano 2406 Replied: Andrene, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 03, 2019
I love this dealership !!Kieth was my car salesman (by the way bought 2 Mercedes 1 for the wife 2020 CLA 250 and my self a 2020 AMG C63S ( IT ROCKS) any way Keith knows his stuff cares about your needs and takes care of you)Oh he loves to text - dislikes calling) just busy They gave us an incredible...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. If you ever need more help, just give us a call. Happy motoring!
Google Review
- December 03, 2019
I was looking at a variety of premium SUVs. I walked into Pompano Mercedes and was pleased to find the vehicle I was looking for. Since it was CPO, I saved a lot off the sticker. Got great financing and it was the best car buying experience of my life. Thanks to Umut and the rest of the crew at...
Response from the owner Replied: Congratulations on your new vehicle, Scott! We are pleased to hear you had such a positive experience with us. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- December 02, 2019
Chris is excellent! Very professional, prompt and courteous.
Mercedes-Benz of Pompano 2406 Replied: Charlene, thank you for your kind review; we are happy to pass along your comments to Chris here at Mercedes-Benz of Pompano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2019
Response from the owner Replied: Hello John, we are disappointed to see your low star rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- December 02, 2019
Great customer service smith process good timing bradley my service advise is awesome
Response from the owner Replied: Hi Saun, thank you so much for your positive comments about Mercedes-Benz of Pompano! We will be sure to pass along your comments to the smith for a great job! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 02, 2019
On 10/31/2019 I spoke with the salesman who informed me that it is the final day for th $1500 off so I told him to reserve the car for me and will come tomorrow since we live in Naples ( 3 hours drive ) also I told him my brother who is near them can stop by with a deposit but he did not like the...
Mercedes-Benz of Pompano 2406 Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 29, 2019
I would definitely recommend Mercedes-Benz of Pompano, FL for your next car purchase. I had a smooth, professional, and no stress experience with my sales person Robert (Bob) Abrahams. He made the entire transaction seamless, and also one I will remember the next time I am looking for next lease. ...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- November 29, 2019
Ignacio was very attentive! Appointment was on time.
Mercedes-Benz of Pompano 2406 Replied: Michael, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. Thank you for your kind review; we are happy to pass along your comments to Ignacio here at Mercedes-Benz of Pompano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- November 28, 2019
Over all a very easy experience great dealer and service advisor Brian, , GM Mike is a super guy to go to with any problems his door is always open, parts manager Mike is a real great guy also, nothing better then being happy with your dealer who got you the car that you wanted
Mercedes-Benz of Pompano 2406 Replied: We are pleased to hear you had such a positive experience with us, Danny! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 27, 2019
Armando was a courteous service advisor. However, it did not appear that he put the diagnostic fee toward my repair as he initially stated. He claimed the service recommendations were categorized. This was never the case in the multiple other Mercedes service centers I have frequented since...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 27, 2019
Called for appointment on service and was notified of recall ....set appointment and was greeted and provided great service in immaculate and well organized service area...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, David! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 27, 2019
Donny Lee is more than amazing and he is a shining light at this dealership. He makes things so easy and he is so helpful. He is not your typical Sales Person. He shows so much care, compassion, and guidance for all his clients to make sure that they are getting quality service. DONNY HAS ME...
Response from the owner Replied: Melanie, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- November 27, 2019
Excellent service
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- November 26, 2019
Clean friendly staff
Response from the owner Replied: Hi Rick, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- November 25, 2019
Great customer service, issued me a loaner and had the vehicle cleaned and ready within a reasonable amount of time!
Mercedes-Benz of Pompano 2406 Replied: Lidisel, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 24, 2019
A wonderful experience. Took my vehicle in for regular service. Everything was taken care of fast and efficient. A special thanks to the Service Manager and my Service writer Armando Ramos for being so helpful in the process. Highly recommended.
Response from the owner Replied: Hello El, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you so much for such a wonderful review; we are happy to pass along your comments to Armando Ramos and the team here at Mercedes-Benz of Pompano and recognize their hard work and dedication! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- November 23, 2019
4 years ago, when I bought the car, I was treated so well, like royalty. But today, when just selling the car back to the Pompano dealership, I was treated disrespectfully by the manager, Shawn Bressman, who swindled me with the buyback. On a positive note, the rep who assisted me today, Anthony...
Google Review
- November 23, 2019
A wonderful experience. Took my vehicle in for regular service and it was discovered that the vehicle needed attention elsewhere. Of course budgeting as we all do the Service Manager mentioned a "Goodwill Offer" to ease the cost. Everything was taken care of fast and efficient. A special thanks to...
Google Review
- November 22, 2019
Response from the owner Replied: Stan, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2019
Service advisor Anja Moore was very knowledgeable and extremely helpful, she is terrific.
Response from the owner Replied: Helen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2019
It took quite a bit of time to complete the transaction buy worth every minute. Harold was wonderful to work with and I definitely return to Pompano Mercedes for my next purchase.
Response from the owner Replied: Patty, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 19, 2019
fast transaction, friendly, knowledgeable staff. very cheep souvenirs, though :)
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was not only my salesman but...
Response from the owner Replied: Pete, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Thank you so much for such a wonderful review; we are happy to pass along your comments to Gabriel, Shawn and the team here at Mercedes-Benz of Pompano! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Cars.com Review
- November 18, 2019
My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was not only my salesman but...
Mercedes-Benz of Pompano 2406 Replied: Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 18, 2019
Response from the owner Replied: Arnold, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 18, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one!
Google Review
- November 18, 2019
Response from the owner Replied: Rene, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 18, 2019
My first time at the pompano Mercedes and I must admit the customer service was professional. My salesman Steve was very attentive and helpful.
Mercedes-Benz of Pompano 2406 Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 18, 2019
Armando is a great MB Tech Customer Service Agent
Response from the owner Replied: JosephIi, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
The best car buying experience I ever had. Anthony was my sales rep and contacted me daily while working through my financing. Mike the GM was truly off the charts. His genuinely warm personality was something I have not experienced in that environment. The whole dealership was incredible. I will be...
Response from the owner Replied: Hello Kevin, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 18, 2019
Auto Nation Mercedes Pompano helped make the transition into a new lease for both of our new GLE 350s effortless.
Response from the owner Replied: William, congratulations on your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
Overall great Customer service by my Salesman
Response from the owner Replied: Paul, thanks for the high star rating! Your feedback gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else.
Google Review
- November 18, 2019
I've paid $1800 to get my breaks done and all parts were supposed to be brand new, they resurfaced the breaks disc and put it back on the car,and used the same break pad,after 4 months i had breaks problem, i went back to them and pay $200 for diagnostic tests and they didn't mentioned it because...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- November 17, 2019
Fabulous car place to go get a nice Mercedes-Benz
Response from the owner Replied: Hello Skylar, it means so much to us that you chose our dealership! We set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- November 16, 2019
Response from the owner Replied: Billy, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 15, 2019
NEVER GOT THE CAR COMPLETLY REGISTEREDnO ONE THERE TO HELP.
Response from the owner Replied: Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Cars.com Review
- November 15, 2019
Brian is an excellent gentleman to work with. He is thoughtful of the needs of the customer and handles them with grace. He makes coming to the Pompano dealership a good experience... I have found all the people in the service department very pleasant and professional and polite.
Mercedes-Benz of Pompano 2406 Replied: Marey, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you for your kind review; we are happy to pass along your comments to Brian here at Mercedes-Benz of Pompano! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- November 15, 2019
Everyone was friendly, awesome showroom and Mr Minnich is an excellent salesman. He bent over backwards to get my wifes daughter into the car she wanted for an excellent price. Will be recommending this location to others. We previously went to the Coconut Creek location and they didnt want to help us.
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Google Review
- November 14, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 14, 2019
Bought a used Ford F-150 truck from them as-is was told it was tie rods that need to be replaced. Told me they would give me check for what it should cost to have it fixed at Ford dealership since it would be cheaper there. When I took it to 2 different Ford dealer both places said tie rods were...
Response from the owner Replied: Hi there, we're so glad we were able to turn your experience around! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 13, 2019
Went to pick up my car with minor rear bumper repair completed. Noticed minor gouge in newly repaired bumper. Had to wait while they tried to repair the gouge and paint. When it came back the minor repair according to management was unsatisfactory and would have to have the whole bumper removed,...
Response from the owner Replied: Carl, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 13, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- November 13, 2019
Mi advisor Anja is absolutely amazing, always a profesional answering questions and I truly appreciate the way that she take her time to check the car in detail before delivery to me... I will come back always to this shop thanks to Anja... Thumbs up!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Mary! We're happy to hear our team was able to help you out. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- November 12, 2019
Brian helped the process go smoothly. He did a great job in getting me in and out in a timely manner.
Mercedes-Benz of Pompano 2406 Replied: Hi, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Brian. Until the next time we meet, take care!
Google Review
- November 11, 2019
Bought a used Ford F-150 truck from them as-is was told it was tie rods that need to be replaced. Told me they would give me check for what it should cost to have it fixed at Ford dealership since it would be cheaper there. When I took it to 2 different Ford dealer both places said tie rods were...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- November 08, 2019
The service my partner & I received exceeded our expectations. We've given the highest rating allowed however they deserve more...
Response from the owner Replied: Hi, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- November 08, 2019
Thats really best Mercedes dealership Ive ever been.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 07, 2019
Response from the owner Replied: Javier, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 07, 2019
Response from the owner Replied: Alex, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 07, 2019
Response from the owner Replied: Amir, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 07, 2019
Armando is one of the best people that Mercedes in Ponpano Beach has there. Excellent service.
Mercedes-Benz of Pompano 2406 Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- November 06, 2019
Response from the owner Replied: Hello Angela, thank you for taking the time to leave us a 3 star rating! Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- November 04, 2019
Response from the owner Replied: Justin, we are so happy to read such a great review about Mercedes-Benz of Pompano! We hope to see you soon!
Google Review
- November 04, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- November 04, 2019
Mercedes Benz claims to be South Florida's premiere luxury car brand, but its really a shame, their car wash has been down for over a month? What gives MB pompano???
Response from the owner Replied: Francois, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 03, 2019
Bringing my car to the Pompano Beach Mercedes Benz dealer to comply with the Air Bags modules replacement was without a doubt the most aggravating experience of my entire life. first, my scheduled service appointment had to be cancel because the dealer forgot to order the necessary parts for the...
Response from the owner Replied: Thank you, Carlos, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- November 02, 2019
Always a pleasure.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, James! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 31, 2019
Mark Burgess was my salesman he went above and beyond to provide me with excellent customer service.
Response from the owner Replied: Kathy, we're so glad that we were able to go above and beyond your expectations! We are happy to pass along your comments to Mark Burgess for the great job! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 28, 2019
I am never disappointed when I book an appointment with Anja Moore. She is quick, knowledgeable and very detailed with me. I always know my options and the necessities that are needed for any of my Mercedes. It makes a sometime auto service chore into a pleasure filled day.
Response from the owner Replied: Robert, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 28, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2019
Recently purchased a vehicle here and had a great experience so far. Fernando in sales was patient and informative. Chris in service went above and beyond and made me feel valued as a customer.
Response from the owner Replied: Adam, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 23, 2019
Awesome service
Response from the owner Replied: Hi Sunnykrusty, it is great to read such wonderful comments about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- October 22, 2019
Love this dealership. Leased now total of 4 vehicles with them in the past 3+years for my family and never had a bad experience nothing but excellent service. My favorite Sales Person thus far Mr. Ed Oliveira. And as far a maintenance and technical support i only deal with Bradley.
Response from the owner Replied: Hello Simply, it means so much to us that you chose our dealership! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 21, 2019
Best car buying experience in my 50 years. I did my research online and was aware of the market and vehicle availability. I walked in at 2 and drove out with the car I wanted before 6. Umut, Sophia and Rosti were all fantastic!
Response from the owner Replied: Hello Kristina, it means so much to us that you chose our dealership! Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We hope to see you soon!
Google Review
- October 21, 2019
I had a great experience at Mercedes- Benz of Pompano, salesman by the name of Keith made the experience a lot easier. He was always willing to help and had a lot of patience. I have never had such a smooth buying experience until I came to Mercedes of Pompano! Highly recommend!
Response from the owner Replied: Susana, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Google Review
- October 20, 2019
Sales at this dealership is dishonest and does not honor commitments. They have no integrity!! Saw a car on dealer website, a recent trade. Called the dealer and talked to Anthony. He was great and very responsive. Then ended up with Anthony's manager, Shawn (Sean) to make the deal. I made a...
Response from the owner Replied: Thank you, Greg, for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 19, 2019
Sales at this dealership is dishonest and does not honor commitments. They have no integrity!! Saw a car on dealer website, a recent trade. Called the dealer and talked to Anthony. He was great and very responsive. Then I ended up with Anthony's manager, Shawn (Sean), We made a deal to buy...
Cars.com Review
- October 18, 2019
My salesman David was amazing. He was helpful, kind and pleasant!
Mercedes-Benz of Pompano 2406 Replied: Catherine, it is great to read such wonderful comments about your recent experience with David! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 17, 2019
Beautiful store!!
Response from the owner Replied: Vw, we are so happy to read such a great review about Mercedes-Benz of Pompano! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- October 17, 2019
Response from the owner Replied: Krystal, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- October 17, 2019
Very good
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 17, 2019
I decided to buy a E400 convertible at 5 PM and had the car in front of my garage at 9 PM same day. Worked with Umut who is an excellent guy. He made me feel like I own the dealership. Provided and clarified all my options, helped me select from multiple financing sources, for the best rate for me,...
Response from the owner Replied: Hi there, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Drive safe!
Google Review
- October 17, 2019
Keith Donohue was excellent from beginning to end. Record time for buying a vehicle, no haggling, no hassle, simply 1 price during the entire purchase. I waited longer for car to be detailed and serviced than to purchase.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Marcelo! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- October 16, 2019
I bought a car and traded in a car. Net was an $85,000 check due back to me. Check was supposed to be available the very next day. One week later Im still waiting for my check. Excuses that they completed the paperwork incorrectly so I had to go back in to re-sign all the papers again. Check should...
Response from the owner Replied: William, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 15, 2019
After a horrible experience at the Mercedes-Benz of Ft. Lauderdale, followed by a "meh" encounter with overzealous sales people at the Miami store, I was about ready to give up on the Mercedes brand altogether after 25 years of loyalty! However, upon reading customer reviews of the Pompano...
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Google Review
- October 15, 2019
Response from the owner Replied: Thank you so much for the five star review, Martin! Please let us know if there is anything else we can do for you!
Google Review
- October 15, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2019
After a horrible experience at the Mercedes-Benz of Ft. Lauderdale, followed by a "meh" encounter with overzealous sales people at the Miami store, I was about ready to give up on the Mercedes brand altogether after 25 years of loyalty! However, upon reading customer reviews of the Pompano...
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Google Review
- October 14, 2019
Response from the owner Replied: Hello Mel, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2019
Armando was amazing service Rep. My experience at this dealership was superb.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tina! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- October 11, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 10, 2019
Update Oct 2019MB responded to my review and ask me to call the general manager. I did, and was put on hold for 10 minutes, no one answered. I called back and left a message, no one called me back.Very poor customer service. Sep 2019They sent me an email offering $150 off service $300 or more,...
Response from the owner Replied: Thank you very much for sharing these comments, Norm. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- October 10, 2019
My salesperson Fernando helped a lot of efforts in helping me find my desirable car with specific configuration. Thanks!
Mercedes-Benz of Pompano 2406 Replied: Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- October 09, 2019
What can I say it's mercedes benz
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- October 09, 2019
What can I say it's mercedes benz
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- October 08, 2019
Worst place every never ever buy a Benz again
Google Review
- October 08, 2019
Worst place every never ever buy a Benz again
Google Review
- October 08, 2019
Update Oct 2019MB responded to my review and ask me to call the general manager. I did, and was put on hold for 10 minutes, no one answered. I called back and left a message, no one called me back.Very poor customer service. Sep 2019They sent me an email offering $150 off service $300 or more,...
Response from the owner Replied: Thank you very much for sharing these comments, Norm. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 07, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- October 07, 2019
Response from the owner Replied: Thank you for your positive review. We're happy to have been of service to you.
Google Review
- October 07, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 06, 2019
Excellent customer service. Service advisor very knowledgeable, answer questions in details.
Mercedes-Benz of Pompano 2406 Replied: Millicent, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road!
Google Review
- October 05, 2019
I am an out-of-state buyer. David made sure my buying experience was extremely easy, painless and enjoyable. He took care of everything from placing a hold on the car so that it wouldnt sell over the course of our transaction, to making sure everything about the vehicle was ready to go, to even...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Anthony! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- October 05, 2019
I am an out-of-state buyer. David made sure my buying experience was extremely easy, painless and enjoyable. He took care of everything from placing a hold on the car so that it wouldnt sell over the course of our transaction, to making sure everything about the vehicle was ready to go, to even...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Anthony! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- October 03, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 02, 2019
Excellent service.Very prompt and accommodating. So much better than Delray.
Response from the owner Replied: Hi there, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Google Review
- October 02, 2019
We arrived one afternoon and left that evening with our new car! Everything went smoothly!Thanks to David Byles for getting it done!!
Response from the owner Replied: We are pleased to hear that our team made this such a seamless process for you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 02, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 02, 2019
Excellent service.Very prompt and accommodating. So much better than Delray.
Response from the owner Replied: Hi there, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Google Review
- October 02, 2019
We arrived one afternoon and left that evening with our new car! Everything went smoothly!Thanks to David Byles for getting it done!!
Response from the owner Replied: We are pleased to hear that our team made this such a seamless process for you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 01, 2019
Looked at this dealer to purchase a car and worked with a sales guy who lied about their prequalification methods. I asked if a hard inquiry would be placed on my report and the sales guy lied and said no that it would only be a soft inquiry ( i have all this information saved via email). The next...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 01, 2019
Looked at this dealer to purchase a car and worked with a sales guy who lied about their prequalification methods. I asked if a hard inquiry would be placed on my report and the sales guy lied and said no that it would only be a soft inquiry ( i have all this information saved via email). The next...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 26, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- September 24, 2019
Brought my 2015 E class in for body work and Gus made sure that it was a painless experience. He was very friendly and professional!.....Also had maintenance service done on a GLK. Although the service advisor Chris seemed to be new at this job, he handled himself respectfully. Am quite satisfied...
Response from the owner Replied: Patrick, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 24, 2019
Great service! Armando was awesome!
Response from the owner Replied: Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- September 24, 2019
They need to get there car wash machine working. It's been out of commission since May 2019.
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Cars.com Review
- September 24, 2019
Tried to purchase a car they said 'No' negotiations in the price. 3 dats later they lowered the selling price. Won't go back Brought my Mercedes in for a simple repair for the convertible roof. Got the car back 7 days later
Mercedes-Benz of Pompano 2406 Replied: Thank you very much for sharing these comments, Brad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- September 21, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- September 21, 2019
They need to get there car wash machine working. It's been out of commission since May 2019.
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- September 19, 2019
Very poor customer service. Sep 2019They sent me an email offering $150 off service $300 or more, so I scheduled an appointment. When I went to pick up my car, they did not give me the $150 off. I cleared the coupon with the service manager when I dropped off my car and the bill was over $300,...
Response from the owner Replied: Thank you very much for sharing these comments, Norm. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 19, 2019
Great service! Armando was awesome!
Response from the owner Replied: Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- September 18, 2019
Brought my 2015 E class in for body work and Gus made sure that it was a painless experience. He was very friendly and professional!.....Also had maintenance service done on a GLK. Although the service advisor Chris seemed to be new at this job, he handled himself respectfully. Am quite satisfied...
Response from the owner Replied: Patrick, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 17, 2019
I wanted to write review only of the perfect sales experience we had with Robert Abraham at Mercedes of Pompano. He was profesional, courteous, and extremely responsive. Got us a better rate with Mercedes Financial than our credit union. You can tell he really cares about his customers. A gentleman...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 17, 2019
I recently became a new Mercedes customer, and I want to thank Robert Abraham for the professional and courteous experience. My expectations were exceeded in every way. Based on my experience, I would recommend purchasing a vehicle from Mercedes-Benz of Pompano.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- September 17, 2019
Very knowledgeable and courteous service adviser. Good diagnostic work done. Will recommend to my friends owning MB vehicles.
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 17, 2019
Matt Rodriguez was a pleasure to deal with. I live 9 hours away from the dealership and Matt had the car shipped to me as promised and the CPO vehicle was in like new condition as stated. Very straightforward process.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 17, 2019
Our salesman David Byles went above and beyond to make sure we received the best car at the best price possible. He was friendly, knowledgeable, caring and very detailed. After the purchase he spent time with me to train me on all sophisticated features of this brand newly designed 2020 SUV. Rusty...
Google Review
- September 17, 2019
My salesman was terrific, and when the sales manager entered the picture all was well.I am happy with my new car.After driving the car for the first time I pulled the rear seat up and found it had not been cleaned. No big deal, except now I have to make another visit to the dealer and have an hour...
Response from the owner Replied: Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Google Review
- September 17, 2019
Excellent service! Just purchased a GLA250 and the process was amazing! Highly recommend David Byles for assistance!
Response from the owner Replied: Patsy, thank you for your positive review. We're happy to have been of service to you. Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- September 17, 2019
My salesman was terrific, and when the sales manager entered the picture all was well.I am happy with my new car.After driving the car for the first time I pulled the rear seat up and found it had not been cleaned. No big deal, except now I have to make another visit to the dealer and have an hour...
Response from the owner Replied: Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Google Review
- September 17, 2019
Very knowledgeable and courteous service adviser. Good diagnostic work done. Will recommend to my friends owning MB vehicles.
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2019
I recently became a new Mercedes customer, and I want to thank Robert Abraham for the professional and courteous experience. My expectations were exceeded in every way. Based on my experience, I would recommend purchasing a vehicle from Mercedes-Benz of Pompano.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- September 16, 2019
Matt Rodriguez was a pleasure to deal with. I live 9 hours away from the dealership and Matt had the car shipped to me as promised and the CPO vehicle was in like new condition as stated. Very straightforward process.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 14, 2019
I wanted to write review only of the perfect sales experience we had with Robert Abraham at Mercedes of Pompano. He was profesional, courteous, and extremely responsive. Got us a better rate with Mercedes Financial than our credit union. You can tell he really cares about his customers. A gentleman...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 13, 2019
Our salesman David Byles went above and beyond to make sure we received the best car at the best price possible. He was friendly, knowledgeable, caring and very detailed. After the purchase he spent time with me to train me on all sophisticated features of this brand newly designed 2020 SUV. Rusty...
Google Review
- September 13, 2019
Excellent service! Just purchased a GLA250 and the process was amazing! Highly recommend David Byles for assistance!
Response from the owner Replied: Patsy, thank you for your positive review. We're happy to have been of service to you. Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- September 10, 2019
I have been dealing with Abe from this dealership since 2010, and can't say enough good things about him and the dealership. If you want a Mercedes, go see Abe!
Response from the owner Replied: Anna, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time!
Google Review
- September 10, 2019
I have been dealing with Abe from this dealership since 2010, and can't say enough good things about him and the dealership. If you want a Mercedes, go see Abe!
Response from the owner Replied: Anna, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time!
Google Review
- September 09, 2019
(Translated by Google) That day I had no luck, I felt that they wanted to get out of existence, only two vans to decide, where the option is black and white because it was what they had. The offer that is not an offer because it is the pressure of this now or nothing, so I do not like to buy a...
Response from the owner Replied: (Translated by Google) Hi, thanks for explaining your experience with us. We always want to give the best experience to our customers. Please when you have time if you could call the number (888) 262-1889 to be able to go in more detail of your situation. Thank you.(Original)Hola, gracias por explicar nos de su experiencia con nosotros. Siempre queremos dar la mejor experiencia a nuestros clientes. Por favor cuando tenga tiempo si podria llamar al numero (888) 262-1889 para poder ir mas en detalle de su situacion. Gracias.
Google Review
- September 08, 2019
Made an appointment to check my car, left it for 2 days & they didn't do any work, not even a simple oil change, kept asking me to have it longer! Will not recommend this place to anyone, very irresponsibles for such a name!
Response from the owner Replied: Carolina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- September 08, 2019
Great service
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2019
I was very happy with my service experience. They went above and beyond getting my car taken care of. Things that I was not even aware of or expected them to take care of they did. Ronald Richardson was my service advisor and he was very professional and very helpful. I will definitely be bringing...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 08, 2019
Took the GL63 into service due to a brake warning light and Armando Ramos in service was extremely professional, friendly and knowledgeable. I can not remember when I posted within public media, but i thought that Armando, as well as everyone that I met with was a pleasure to deal with. I would...
Response from the owner Replied: Robert, it is great to read such wonderful comments about your recent experience with Armando! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Google Review
- September 08, 2019
Everybody listen very carefully. This dealership has the most DISHONEST service department that I have ever seen. If you are thinking about having your vehicle serviced at this place please remember what I have told you. I had repairs done at this shop a year and a half ago. I brought my 2011...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 08, 2019
We visited this dealer since we are trying to decide among (Audi, BMW and Mercedes) Fernando was very nice, I believe he is very knowledgeable with a great attitude. My disappointment comes from the fact that they kept recommending other cars as an optionwhere we could get an awesome deal and when...
Response from the owner Replied: Ama, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 08, 2019
David Byles at Mercedes Pompano provided me with an excellent overall car-buying experience. Not only were we able to reach a deal that was attractive to both parties but he was also very knowledgeable about the product, friendly and not your usual pushy salesman. His support continued even after I...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 08, 2019
I took my car to Mercedes Benz in of Pompano for maintenance and from the moment I walk in I feel the excellence in their service. The greeter was very nice. My Service Advisor Chris Lopez exceeds my expectation, super professional, very knowledgeable and extremely helpful. He listen carefully and...
Google Review
- September 08, 2019
Chris Lopez was amazing. He could not be more helpful and professional. I started with another service writer to no avail or satisfaction.
Response from the owner Replied: Edward, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- September 08, 2019
Received excellent customer service at Mercedes-Benz in Pompano. Very appreciative for the professionalism and urgent care of my vehicle. Thank you Mercedes-Benz.....
Response from the owner Replied: Thank you for sharing your thoughts! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 08, 2019
Very poor follow up! We bought a CPO 2018 c300 with 22,000 miles on it. The car ahad multiple problems including poor wheel alignment and a wheel balance. After having it serviced the steering wheel is not straight, which indicates a inferior alignment by a unqualified person. After a week in...
Response from the owner Replied: Hi Doug, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- September 08, 2019
I recently purchased a car from Umut Gurbuz. Umut did an exceptional job answering my questions and did not pressure me to make a quick decision. I would highly recommend Umut and Mercedes Benz of Pompano. Great experience!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 08, 2019
The selection of vehicles is amazing and the staff is great!
Response from the owner Replied: Pedro, we set high expectations for ourselves so its gratifying to hear you had a great experience with us! Until the next time we meet, take care!
Google Review
- September 08, 2019
Service was excellent, everyone super friendly and professional! Especially my representative Armando!!!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience. Thank you and we hope to be of service to you again!
Google Review
- September 08, 2019
Accommodating, good service and great product!
Response from the owner Replied: Hello Jack, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- September 06, 2019
Accommodating, good service and great product!
Response from the owner Replied: Hello Jack, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- September 05, 2019
Response from the owner Replied: Thanks for taking the time to leave us a great rating!
Google Review
- August 30, 2019
Everybody listen very carefully. This dealership has the most DISHONEST service department that I have ever seen. If you are thinking about having your vehicle serviced at this place please remember what I have told you. I had repairs done at this shop a year and a half ago. I brought my 2011...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 30, 2019
Chris Lopez was amazing. He could not be more helpful and professional. I started with another service writer to no avail or satisfaction.
Response from the owner Replied: Edward, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Google Review
- August 29, 2019
Very poor follow up! We bought a CPO 2018 c300 with 22,000 miles on it. The car ahad multiple problems including poor wheel alignment and a wheel balance. After having it serviced the steering wheel is not straight, which indicates a inferior alignment by a unqualified person. After a week in...
Response from the owner Replied: Hi Doug, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Yelp Review
- August 29, 2019
I purchased a CLS550 from Abe Pourghassem, salesman, at MB Pompano and was very pleased with the entire car buying process. Abe took excellent care in making sure I liked the vehicle and had an abundance of knowledge to share regarding the CLS lineup. The finance manager I worked with, Rosti Star,...
Google Review
- August 29, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- August 28, 2019
We visited this dealer since we are trying to decide among (Audi, BMW and Mercedes) Fernando was very nice, I believe he is very knowledgeable with a great attitude. My disappointment comes from the fact that they kept recommending other cars as an optionwhere we could get an awesome deal and when...
Response from the owner Replied: Ama, we are deeply disappointed by your experience at Mercedes-Benz of Pompano. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- August 28, 2019
I had a great experience at this dealership. My sales person Harold Minto was wonderful. He didn't try to take advantage of me as some salespeople do when dealing with a woman. He really worked with me to get me the best deal possible.
Google Review
- August 27, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 26, 2019
I sandy guillermo melo I consider myself cheated by the mercedes benz of pompano I was sold a Mercedes benz 550 supposedly was excellent and they measured that the car did not check that they loaded all the new feet and the car had the bags 4 broken the Motor carts cheated me $ 40 000 and then they...
Response from the owner Replied: Hi Sandy, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- August 26, 2019
I was very happy with my service experience. They went above and beyond getting my car taken care of. Things that I was not even aware of or expected them to take care of they did. Ronald Richardson was my service advisor and he was very professional and very helpful. I will definitely be bringing...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 24, 2019
David Byles at Mercedes Pompano provided me with an excellent overall car-buying experience. Not only were we able to reach a deal that was attractive to both parties but he was also very knowledgeable about the product, friendly and not your usual pushy salesman. His support continued even after I...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 22, 2019
Took the GL63 into service due to a brake warning light and Armando Ramos in service was extremely professional, friendly and knowledgeable. I can not remember when I posted within public media, but i thought that Armando, as well as everyone that I met with was a pleasure to deal with. I would...
Response from the owner Replied: Robert, it is great to read such wonderful comments about your recent experience with Armando! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Take care!
Cars.com Review
- August 22, 2019
Came in on an update to computer recall It was done by the end of the day
Mercedes-Benz of Pompano 2406 Replied: We appreciate you taking the time to leave us a response, Karen! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 21, 2019
Great service
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 21, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 21, 2019
The selection of vehicles is amazing and the staff is great!
Response from the owner Replied: Pedro, we set high expectations for ourselves so its gratifying to hear you had a great experience with us! Until the next time we meet, take care!
Google Review
- August 21, 2019
I recently purchased a car from Umut Gurbuz. Umut did an exceptional job answering my questions and did not pressure me to make a quick decision. I would highly recommend Umut and Mercedes Benz of Pompano. Great experience!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 20, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 20, 2019
Made an appointment to check my car, left it for 2 days & they didn't do any work, not even a simple oil change, kept asking me to have it longer! Will not recommend this place to anyone, very irresponsibles for such a name!
Response from the owner Replied: Carolina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Cars.com Review
- August 20, 2019
Chris took care of everything quickly and efficiently. I have received high quality service from this dealership for the past fourteen years.
Mercedes-Benz of Pompano 2406 Replied: Steve, we appreciate your input! Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pompano. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time!
Google Review
- August 17, 2019
I took my car to Mercedes Benz in of Pompano for maintenance and from the moment I walk in I feel the excellence in their service. The greeter was very nice. My Service Advisor Chris Lopez exceeds my expectation, super professional, very knowledgeable and extremely helpful. He listen carefully and...
Google Review
- August 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 16, 2019
I took my car to Mercedes Benz in of Pompano for maintenance and from the moment I walk in I feel the excellence in their service. The greeter was very nice. My Service Advisor Chris Lopez exceeds my expectation, super professional, very knowledgeable and extremely helpful. He listen carefully and...
Google Review
- August 15, 2019
(Translated by Google) That day I had no luck, I felt that they wanted to get out of existence, only two vans to decide, where the option is black and white because it was what they had. The offer that is not an offer because it is the pressure of this now or nothing, so I do not like to buy a...
Response from the owner Replied: (Translated by Google) Hi, thanks for explaining your experience with us. We always want to give the best experience to our customers. Please when you have time if you could call the number (888) 262-1889 to be able to go in more detail of your situation. Thank you.(Original)Hola, gracias por explicar nos de su experiencia con nosotros. Siempre queremos dar la mejor experiencia a nuestros clientes. Por favor cuando tenga tiempo si podria llamar al numero (888) 262-1889 para poder ir mas en detalle de su situacion. Gracias.
Google Review
- August 15, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 15, 2019
Ese dia no tuve suerte, senti que querian salir de la existencia, solo dos camionetas para decidir, donde la opcion es negro y blanco porque era lo que tenian. La oferta que no es oferta porque es la presion de que esto ahora o nada, asi no me gusta comprar carro.
Google Review
- August 13, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 13, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 12, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 12, 2019
Received excellent customer service at Mercedes-Benz in Pompano. Very appreciative for the professionalism and urgent care of my vehicle. Thank you Mercedes-Benz.....
Response from the owner Replied: Thank you for sharing your thoughts! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 12, 2019
Ron Richardson, the service technician, made my service experience easy. I had to wait for the repair and Ron came over to me to let me know how the process was going and how much longer I had to wait.
Mercedes-Benz of Pompano 2406 Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. Take care!
Google Review
- August 10, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Yelp Review
- August 10, 2019
The car wash at this location has been down for months. Not sure what the issue is but they wont be getting my business anytime soon
Google Review
- August 10, 2019
Service was excellent, everyone super friendly and professional! Especially my representative Armando!!!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience. Thank you and we hope to be of service to you again!
Google Review
- August 09, 2019
Good appreciation
Google Review
- August 09, 2019
(Translated by Google) Very beautiful(Original)Muy hermoso
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Google Review
- August 09, 2019
I sandy guillermo melo I consider myself cheated by the mercedes benz of pompano I was sold a Mercedes benz 550 supposedly was excellent and they measured that the car did not check that they loaded all the new feet and the car had the bags 4 broken the Motor carts cheated me $ 40 000 and then they...
Response from the owner Replied: Hi Sandy, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- August 08, 2019
Bryan was so helpful and knowledgeable.
Response from the owner Replied: Hello Steve, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 08, 2019
Great service nice customer service
Response from the owner Replied: Hello Oscar, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- August 08, 2019
Fantastic selection!
Response from the owner Replied: Curtis, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- August 08, 2019
I had the pleasure of having Raul as my service advisor again. He is extremely good at communicating and getting the problem resolved efficiently and correctly. You have a great employee, and although I dont usually take the time to give feedback, I felt the need to do so in this instance. Thanks...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 08, 2019
The best place to buy a car with excellent customer service, sales and finance teams.I recommend an extraordinary salesman: Umut Gurbuz. He will be your copilot during the test drive and he will be providing all the information about the car and or the finance process step by step and without any...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 08, 2019
On the way from Miami to Titusville we encountered some car trouble as we were passing the Pompano exit and it so happened to be right at the Benz dealership. Lucky it was there and it was a pleasure to have met the staff especially Armando Mandy Ramos. He was very welcoming, kind, and attentive to...
Response from the owner Replied: Tony, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 08, 2019
Great experience, although it does take too long, we didn't finance but were still there for hours.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- August 08, 2019
The only place I take my car for service. Raoul is awesome, service advisor.
Response from the owner Replied: Hello John, it means so much to us that you chose our dealership! We sincerely value your business and look forward to your next service visit. Take care!
Google Review
- August 08, 2019
Great experience with the Internet team - especially with Giancarlo Amyach. It's always stressful buying a car because it's the second most expensive purchase after a home. Giancarlo made it as stress free as possible and I am LOVING my new GLA250. "Gia" listened to my requirements and found the car...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Laura! Drive safe, and we'll see you on the road.
Google Review
- August 08, 2019
I received an email for a complimentary service check and received a same day appointment in under 2 hours. The staff was friendly toward me, I walked around to check their inventory and had an interesting conversation with another customer in the waiting area.
Response from the owner Replied: We are happy that our team could provide top notch service to you! Feel free to reach out to us if you need anything. Have a fantastic day!
Google Review
- August 08, 2019
Amazing and wonderful experience. Thank you Mercedes-Benz of Pompano!
Response from the owner Replied: Hello Lesley-anne, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 08, 2019
Response from the owner Replied: Thank you for high-star rating!
Google Review
- August 07, 2019
Response from the owner Replied: Hello, thank you for leaving this rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- August 07, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 06, 2019
Great experience, although it does take too long, we didn't finance but were still there for hours.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- August 05, 2019
I had the pleasure of having Raul as my service advisor again. He is extremely good at communicating and getting the problem resolved efficiently and correctly. You have a great employee, and although I dont usually take the time to give feedback, I felt the need to do so in this instance. Thanks...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 03, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 02, 2019
The best place to buy a car with excellent customer service, sales and finance teams.I recommend an extraordinary salesman: Umut Gurbuz. He will be your copilot during the test drive and he will be providing all the information about the car and or the finance process step by step and without any...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 01, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 31, 2019
Response from the owner Replied: Thank you for leaving us this review. If you'd like, please contact our General Manager at (888) 262-1889. We'd appreciate the chance to make your experience a positive one.
Google Review
- July 29, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Cars.com Review
- July 29, 2019
Mercedes makes an inferior side airbag that fails without the vehicle having been in an accident and requires that you pay for replacement. In addition they install faulty Takata front driver's and passenger side airbags that they have a recall for. Seems to me that if there is known problem with...
Mercedes-Benz of Pompano 2406 Replied: We regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 262-1889 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 28, 2019
I sandy guillermo melo I consider myself cheated by the mercedes benz of pompano I was sold a Mercedes benz 550 supposedly was excellent and they measured that the car did not check that they loaded all the new feet and the car had the bags 4 broken the Motor carts cheated me $ 40 000 and then they...
Response from the owner Replied: Hi Sandy, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (954) 644-4832 -- we hope to hear from you soon.
Google Review
- July 27, 2019
Response from the owner Replied: Hello Diane, thank you for the positive rating! It's exciting to see that we were able to provide excellent quality service to you. We hope to see you in again soon!
Google Review
- July 26, 2019
Response from the owner Replied: Jose, thank you for the five star rating. Please let us know if there is anything else we can do for you!
Google Review
- July 26, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 25, 2019
Cars.com Review
- July 25, 2019
Bryan, our service representative, was extremely courteous and helpful. I hope he stays there forever!
Mercedes-Benz of Pompano 2406 Replied: Gerald, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- July 24, 2019
Amazing and wonderful experience. Thank you Mercedes-Benz of Pompano!
Response from the owner Replied: Hello Lesley-anne, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 22, 2019
Great service nice customer service
Response from the owner Replied: Hello Oscar, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- July 21, 2019
Response from the owner Replied: Hi James, thank you for taking the time to share your rating! We appreciate the positive review. We hope you have a great day!
Google Review
- July 19, 2019
(Translated by Google) Very beautiful(Original)Muy hermoso
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Google Review
- July 18, 2019
Fantastic selection!
Response from the owner Replied: Curtis, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- July 17, 2019
Response from the owner Replied: Sussy, thanks for taking the time to leave us a great rating! We hope you have a fantastic day!
Google Review
- July 17, 2019
The only place I take my car for service. Raoul is awesome, service advisor.
Response from the owner Replied: Hello John, it means so much to us that you chose our dealership! We sincerely value your business and look forward to your next service visit. Take care!
Google Review
- July 17, 2019
Bryan was so helpful and knowledgeable.
Response from the owner Replied: Hello Steve, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 16, 2019
Worst experience ever! My service advisor Bryan told many lies and did not care to communicate with me about vehicle. They held my car for 8 days and every time I spoke to Bryan, he quoted different prices and problems. I called my personal mechanic to take a look at my car and he said that there...
Response from the owner Replied: Hi Shanti, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 16, 2019
Response from the owner Replied:
Google Review
- July 16, 2019
Great experience with the Internet team - especially with Giancarlo Amyach. It's always stressful buying a car because it's the second most expensive purchase after a home. Giancarlo made it as stress free as possible and I am LOVING my new GLA250. "Gia" listened to my requirements and found the car...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Laura! Drive safe, and we'll see you on the road.
Cars.com Review
- July 15, 2019
I brought my lease in for its first 10k service. When talking to my advisor, Chris Lopez, he did not mention at all what kind of work my car needed, instead he just gave me a price for the service. When I returned to pick up my vehicle, he did not go over the services performed. Instead I received a...
Mercedes-Benz of Pompano 2406 Replied: Jeffrey, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- July 12, 2019
I received an email for a complimentary service check and received a same day appointment in under 2 hours. The staff was friendly toward me, I walked around to check their inventory and had an interesting conversation with another customer in the waiting area.
Response from the owner Replied: We are happy that our team could provide top notch service to you! Feel free to reach out to us if you need anything. Have a fantastic day!
Cars.com Review
- July 11, 2019
Wonderful experience buying my new 2020 GLE at Pompano!
Google Review
- July 10, 2019
On the way from Miami to Titusville we encountered some car trouble as we were passing the Pompano exit and it so happened to be right at the Benz dealership. Lucky it was there and it was a pleasure to have met the staff especially Armando Mandy Ramos. He was very welcoming, kind, and attentive to...
Response from the owner Replied: Tony, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 09, 2019
Welcome to Mercedes-Benz of Pompano.
Response from the owner Replied: Hello Angelo, thank you so much for the high star rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 08, 2019
Terrible customer service. We purchased a vehicle about a month ago since then the temp tag has expired. Ive left multiple messages in all departments and CANNOT get a call back. Totally unacceptable to spend what we spent on a vehicle and receive this type treatment.
Response from the owner Replied: Christopher, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- July 08, 2019
My step daughter purchased a car
Google Review
- July 08, 2019
We recently purchased a new car from this location and the service was excellent. Hugo Ochoa worked with us and was very dedicated to our entire experience. He worked with other departments to assure we had what we needed, presented our options clearly and made sure the car we wanted was delivered...
Google Review
- July 08, 2019
When I first got to Mercedes Benz of pompano I was blown away by the service I received. Everyone was super helpful and made sure I was taken care of. My wait time for my appointment was short and I wasnt left waiting for long. I also received the loaner car I requested and wasnt disappointed. Raul...
Response from the owner Replied: We appreciate your response, Ce'Nedra! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- July 08, 2019
We were very pleased with purchasing our car from Mercedes-Benz of Pompano. It was a pleasant experience and the sales staff were very helpful and knowledgeable. We had recently been in an accident and we did not want to have to drive the new car at night on the highway. The manager offered to...
Response from the owner Replied: Thanks so much for your feedback. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- July 08, 2019
Very good customer services!!! Hugo was very friendly and helped out with anything we need. Thank you Mercedes Benz of pompano will definitely come back.
Response from the owner Replied: Hi Robinson, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- July 08, 2019
Walked in last Saturday STRICTLY looking...no intentions of buying a car!! Drove out 3 hrs later and had the BEST buying experience I have had in a long time! The team (thx to Cindy, Thomas, Rusty, Mike Lucia and ESPECIALLY Marc Klein) work so hard to make every deal a win-win!! If their service...
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- July 08, 2019
MB Pompano had shown tremendous improvement since 2016 when I started going here instead of Pembroke Pines where I got my previous MB. I liked the positive vibes leading me to get my next SUV here last year. Both their internet and sales folks were easy to work with.Post purchase support has been...
Response from the owner Replied: Hello Giorgio, thank you for your kind words and this wonderful review! It's great to hear that we have been able to improve your experience with us. We do hope we can be of more assistance in the future. Take care!
Google Review
- July 08, 2019
Love this dealership!!!Always has a loaner available...Always treats me right...Always gives me back my car cleaner than I dropped it off...Thank you.
Response from the owner Replied: We appreciate your response, Angelo! Feel free to stop by if you ever need any more help.
Google Review
- July 08, 2019
Worst experience ever! My service advisor Bryan told many lies and did not care to communicate with me about vehicle. They held my car for 8 days and every time I spoke to Bryan, he quoted different prices and problems. I called my personal mechanic to take a look at my car and he said that there...
Response from the owner Replied: Hi Shanti, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 08, 2019
If you are ever wondering why car sales people get a bad reputation look no further. Fernando is about the only thing Ive dealt with at this place worth smiling about. From the sales manager Sean, to the ridiculously pushy and overly aggressive Rusty, the finance manager, to the top dog GM Mike...
Response from the owner Replied: Hi Tom, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- July 08, 2019
Sold me Non Run flat tires without me knowing, now when I turn in the lease I have to pay again. And what if I get a flat? No spare...
Response from the owner Replied: Robert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- July 08, 2019
Response from the owner Replied: We appreciate your five star rating, Austin! We hope to see you again down the road!
Google Review
- July 08, 2019
Welcome to Mercedes-Benz of Pompano.
Google Review
- July 08, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 04, 2019
Response from the owner Replied: Hello Margarita, thank you so much for the high star rating! We appreciate you taking the time to leave us this review. We hope you have a great day!
Google Review
- July 04, 2019
Very good customer services!!! Hugo was very friendly and helped out with anything we need. Thank you Mercedes Benz of pompano will definitely come back.
Response from the owner Replied: Hi Robinson, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Yelp Review
- July 03, 2019
Took my car to get airbags repaired that were under a recall. I also had a engine light on and asked them to check it and let me know if I needed any other repairs. My car was there for 2 days and when I went to pick it up, the invoice said I refused any other repairs. I wanted to talk to my service...
Google Review
- July 03, 2019
My step daughter purchased a car
Yelp Review
- July 02, 2019
Terrible customer service! Every time I goThere there is always a problem with them, still waiting until today after months to receive the survey that they always send on my email but they never did because they know it was going to be a bad review!
Google Review
- July 01, 2019
Worst experience ever! My service advisor Bryan told many lies and did not care to communicate with me about vehicle. They held my car for 8 days and every time I spoke to Bryan, he quoted different prices and problems. I called my personal mechanic to take a look at my car and he said that there...
Response from the owner Replied: Hi Shanti, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 01, 2019
Response from the owner Replied: Look at all of those stars! Thank you!
Google Review
- July 01, 2019
Google Review
- June 30, 2019
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2019
Sold me Non Run flat tires without me knowing, now when I turn in the lease I have to pay again. And what if I get a flat? No spare...
Response from the owner Replied: Robert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- June 29, 2019
We recently purchased a new car from this location and the service was excellent. Hugo Ochoa worked with us and was very dedicated to our entire experience. He worked with other departments to assure we had what we needed, presented our options clearly and made sure the car we wanted was delivered...
Yelp Review
- June 28, 2019
This is one of the best Mercedes dealerships I have ever gone to. Customer service was outstanding. I just hate going in there because I always want to buy a new car.
Google Review
- June 28, 2019
Love this dealership!!!Always has a loaner available...Always treats me right...Always gives me back my car cleaner than I dropped it off...Thank you.
Response from the owner Replied: We appreciate your response, Angelo! Feel free to stop by if you ever need any more help.
Google Review
- June 27, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Cars.com Review
- June 27, 2019
VERY POOR ... WAS NOT GIVING THE RIGHT INFORMATION ABOUT EVERYTHING I NEEDED AT TIME OF PURCHASE...HIDDEN FEES THAT DOES NOT ALOWED THE CUSTOMER TO SAVE $. !!!!
Mercedes-Benz of Pompano 2406 Replied: Hi there, we are sincerely disappointed to hear about your experience with us. Please give us a call or stop by and we would be happy to try and turn your experience around. Take care.
Cars.com Review
- June 26, 2019
From the service advisor, Mr. Armando ?Mandy? Ramos to the mechanic actually working on my car, George, they were all very professional and going the extra mile to make sure all my concerns were addressed. They made sure I had a car loaner so that I could continue with my regular work schedule and...
Mercedes-Benz of Pompano 2406 Replied: Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 26, 2019
If you are ever wondering why car sales people get a bad reputation look no further. Fernando is about the only thing Ive dealt with at this place worth smiling about. From the sales manager Sean, to the ridiculously pushy and overly aggressive Rusty, the finance manager, to the top dog GM Mike...
Response from the owner Replied: Hi Tom, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- June 25, 2019
Walked in last Saturday STRICTLY looking...no intentions of buying a car!! Drove out 3 hrs later and had the BEST buying experience I have had in a long time! The team (thx to Cindy, Thomas, Rusty, Mike Lucia and ESPECIALLY Marc Klein) work so hard to make every deal a win-win!! If their service...
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- June 25, 2019
Yelp Review
- June 25, 2019
Just purchased a new car and never enjoyed the experience of buying a car so much! Greeted warmly (thank you Cindy Thomas!) helped by Thomas and closed the deal with Marc Klein! Just hope the service experience is as great as the purchasing!! Great dealership and sales team.
Cars.com Review
- June 23, 2019
My husband and I were very pleased with the service we experienced at Mercedes of Pompano. Hugo, our Sales Representative, was by far one of the most genuine and understanding individuals we have had the opportunity to work with in a long time. He listened to our wants and really worked to find a...
Google Review
- June 21, 2019
Response from the owner Replied: Carmen, thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 21, 2019
When I first got to Mercedes Benz of pompano I was blown away by the service I received. Everyone was super helpful and made sure I was taken care of. My wait time for my appointment was short and I wasnt left waiting for long. I also received the loaner car I requested and wasnt disappointed. Raul...
Response from the owner Replied: We appreciate your response, Ce'Nedra! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- June 20, 2019
We were very pleased with purchasing our car from Mercedes-Benz of Pompano. It was a pleasant experience and the sales staff were very helpful and knowledgeable. We had recently been in an accident and we did not want to have to drive the new car at night on the highway. The manager offered to...
Response from the owner Replied: Thanks so much for your feedback. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- June 19, 2019
(Translated by Google) Excellent(Original)Excelente
Response from the owner Replied: Hello Maria, we really appreciate you taking the time to leave us this positive rating! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
Google Review
- June 19, 2019
Google Review
- June 19, 2019
Response from the owner Replied: William, thank you for the 5 star rating! We hope you have a great day!
Cars.com Review
- June 19, 2019
Good customer service. Wish the process had been more timely considering that I had been there to signed documents and pick up the vehicle. Mercedes did contact me back and I mentioned this to them, I appreciate that they tried to make amends to the customer experience I had.
Mercedes-Benz of Pompano 2406 Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cars.com Review
- June 17, 2019
Excellent experience (with service manager Raoul)-----------------------------------
Mercedes-Benz of Pompano 2406 Replied: Thanks so much for your feedback. If you ever need any help, please give us a call!
Google Review
- June 17, 2019
Response from the owner Replied: Hello, thanks for taking the time to leave us a great rating! We hope that you have a great day!
Google Review
- June 13, 2019
Terrible customer service. We purchased a vehicle about a month ago since then the temp tag has expired. Ive left multiple messages in all departments and CANNOT get a call back. Totally unacceptable to spend what we spent on a vehicle and receive this type treatment.
Response from the owner Replied: Christopher, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- June 11, 2019
MB Pompano had shown tremendous improvement since 2016 when I started going here instead of Pembroke Pines where I got my previous MB. I liked the positive vibes leading me to get my next SUV here last year. Both their internet and sales folks were easy to work with.Post purchase support has been...
Response from the owner Replied: Hello Giorgio, thank you for your kind words and this wonderful review! It's great to hear that we have been able to improve your experience with us. We do hope we can be of more assistance in the future. Take care!
Google Review
- June 10, 2019
Response from the owner Replied: Thanks for the high rating! We're glad to have been of service and hope to see you again!
Google Review
- June 09, 2019
(Translated by Google) Excellent(Original)Excelente
Response from the owner Replied: Hello Maria, we really appreciate you taking the time to leave us this positive rating! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
Google Review
- June 09, 2019
Response from the owner Replied: Hello Maria, we really appreciate you taking the time to leave us this positive rating! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
Google Review
- June 08, 2019
It is a pure shame as a combat veteran I fought for my country to come back to the states and be scammed is pathetic. You should expect a certain level of service from a Mercedes-Benz establishment and alot more respect for theme and women who wear and have worn the uniform. this store in pompano...
Response from the owner Replied: Marquell, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 262-1889 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- June 08, 2019
Wow so many choices, great attention and service
Response from the owner Replied: Thank you for the positive rating and review! We hope to be of service to you again in the future. Best wishes!
Google Review
- June 08, 2019
Smooth, professional process from all the staff.
Response from the owner Replied: We strive to create an easy and smooth experience for our customers. We are happy to see that youre satisfied with your purchase. Hope to see you soon!
Google Review
- June 08, 2019
First class dealership.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- June 08, 2019
Prices online are better when you go, the cheapest prices are demo cars. They treated us like morons. Giving a high down payment didnt seem to lower the monthly payments. I week later I went to BMW Dealer and they gave us a great deal a great price for an SUV. Same comparable features as the...
Response from the owner Replied: Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do.
Google Review
- June 08, 2019
Everyone did a great job. Brad was my service advisor, kept me informed and very professional, The guys who assisted with the loaner car were very professional as well. overall great experience
Response from the owner Replied: Hello Marco, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything further. Have a wonderful day!
Google Review
- June 08, 2019
I had the pleasure of dealing with Sophia in finance. She was so knowledgeable and got me a great rate. Her level of service was beyond exceptional.Truly a great experience. Thank you again Sophia.
Response from the owner Replied: Brianna, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- June 08, 2019
I bought my Mercedes here and the experience was very pleasant. My sales rep, Giancarlo went out his way to answer questions and share information about the car. Shawn, one of the sales managers did exactly what he promised to do when I spoke with him on the phone and the financial guy, Rosti had...
Google Review
- June 08, 2019
Welcome to Mercedes-Benz of Pompano.
Cars.com Review
- June 08, 2019
On vacation and check engine light came on. Drove in and they handled it.
Google Review
- June 06, 2019
Everyone did a great job. Brad was my service advisor, kept me informed and very professional, The guys who assisted with the loaner car were very professional as well. overall great experience
Response from the owner Replied: Hello Marco, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything further. Have a wonderful day!
Google Review
- June 05, 2019
Yelp Review
- June 04, 2019
Bought a car from them and as an out of state resident they placed a $500 fee on my title expenses claiming they would refund any amount over the actual cost . I told them the actual cost was $123.00 , they repeatedly told me that they must return the excess because it was against the law not to so...
Cars.com Review
- June 04, 2019
The phone setup is the worst of any place I have dealt with. Cant hear the first girl,, then got cut off several times.
Mercedes-Benz of Pompano 2406 Replied: Thanks so much for your feedback, we will pass it on to our team to improve. Drive safe, and we'll see you on the road.
Google Review
- June 01, 2019
So this is my first time getting my car serviced at this Mercedes. When I pulled up, an employee greeted me, took my keys and opened the door for me to go in and didnt say anything of where to go. I just sat down where I saw seats. No one offered me water or anything, I had to walk around to go look...
Google Review
- May 31, 2019
Response from the owner Replied: Hello Angela, thank you for taking the time to leave us a 3 star rating! Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- May 31, 2019
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Pompano. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 30, 2019
I had the pleasure of dealing with Sophia in finance. She was so knowledgeable and got me a great rate. Her level of service was beyond exceptional.Truly a great experience. Thank you again Sophia.
Response from the owner Replied: Brianna, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 30, 2019
Cars.com Review
- May 29, 2019
I am very disappointmed with my last service. It seems as though everytime I bring my care in they dont do what is expected. First of all when I get service and pay 500 dollars my car should be cleaned that is what was always promised. It is never the case. Also I asked for new wiper blades and I...
Mercedes-Benz of Pompano 2406 Replied: Nancy, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (888) 262-1889 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 25, 2019
Prices online are better when you go, the cheapest prices are demo cars. They treated us like morons. Giving a high down payment didnt seem to lower the monthly payments. I week later I went to BMW Dealer and they gave us a great deal a great price for an SUV. Same comparable features as the...
Response from the owner Replied: Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do.
Cars.com Review
- May 24, 2019
The service staff always makes me feel welcome and they are very friendly and helpful. Thank you for your hospitality.
Mercedes-Benz of Pompano 2406 Replied: Hi Crystal, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 21, 2019
First class dealership.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- May 20, 2019
Response from the owner Replied: Thanks for the high rating! We're glad to have been of service and hope to see you again!
Google Review
- May 20, 2019
Smooth, professional process from all the staff.
Response from the owner Replied: We strive to create an easy and smooth experience for our customers. We are happy to see that youre satisfied with your purchase. Hope to see you soon!
Google Review
- May 19, 2019
Wow so many choices, great attention and service
Response from the owner Replied: Thank you for the positive rating and review! We hope to be of service to you again in the future. Best wishes!
Google Review
- May 16, 2019
Response from the owner Replied: Thanks for the high rating! We're glad to have been of service and hope to see you again!
Cars.com Review
- May 16, 2019
The service department and overall customer support is GREAT for this dealership. Our Service Consultant takes time to know who we are and how best to provide the needed support. The facilities are great and it helps take the frustration out of getting your car repaired. Overall we purchased our...
Mercedes-Benz of Pompano 2406 Replied: Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!
Google Review
- May 15, 2019
It is a pure shame as a combat veteran I fought for my country to come back to the states and be scammed is pathetic. You should expect a certain level of service from a Mercedes-Benz establishment and alot more respect for theme and women who wear and have worn the uniform. this store in pompano...
Response from the owner Replied: Marquell, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 262-1889 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- May 11, 2019
Google Review
- May 10, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 10, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- May 09, 2019
Anya is the best service agent to deal with I would never go to anyone else!
Response from the owner Replied: We are happy you had a pleasant experience here at our dealership. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Google Review
- May 09, 2019
I bought my Mercedes here and the experience was very pleasant. My sales rep, Giancarlo went out his way to answer questions and share information about the car. Shawn, one of the sales managers did exactly what he promised to do when I spoke with him on the phone and the financial guy, Rosti had...
Cars.com Review
- May 09, 2019
Excellent customer service. Nice staff, very professional and helpful.
Mercedes-Benz of Pompano 2406 Replied: We?re glad you found our staff to be so helpful and professional. We are here to support you through your service every time. Have a great day!
Google Review
- May 08, 2019
best experience ever!!
Response from the owner Replied: It is great to hear you had such a positive experience with us! Thank you so much for positive review!
Google Review
- May 08, 2019
Amazing service, and great knowledge for my E320 ...coudn't ask for better.
Google Review
- May 08, 2019
I had a fantastic sales experience with Sales Representative Matt Rodriguez & Sales Director Donnie. Drove the AMG E63 & the AMG S63. Their inventory is endless. The staff here are very professional and let you take your time, drive whatever you want, and they are not pushy. Matt was very fun to...
Google Review
- May 08, 2019
I have been their customer since 2009 and have purchased and leased 6 cars from them. I have always enjoyed their excellent service until about 2 weeks ago. On the morning of Saturday April 20, I took my 2018 S450 to them for a pre-paid maintenance service and told them that the in-car Bluetooth...
Response from the owner Replied: Xianming, we are deeply disappointed by your lackluster experience at Mercedes-Benz of Pompano. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 08, 2019
Everyone here is amazing. Helped me got approved for a C450 Amg...Age Doesnt matter They Help Everyone...
Google Review
- May 08, 2019
Excellent customer service in parts department thanks Jeff.
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Pompano. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- May 08, 2019
Nice place. Non pushing sales
Google Review
- May 08, 2019
My experience at this dealership was amazing. It started with Matt Rodriguez, the sales agent who went above and beyond to accommodate all my requests and find the best car for me, to the finance gentlemen who did a great effort to make the numbers work so I could drive in my brand new CLA 250. They...
Google Review
- May 08, 2019
It was a pleasure doing business with Mercedes-Benz of Pompano. Every person that I interacted during my new lease was very professional . 100% recommended. I want to say thank you to Mark Sawyer for all his help.
Google Review
- May 08, 2019
Armando Mandy Ramos was very welcoming, professional and efficient in dealing with a new service customer. Also, the facility was pleasant and the flow of customers and cars was handled without delays or prolonged waits.
Response from the owner Replied: Thank you! We aim to provide a high standard of service and quality at all times, and are very pleased to hear that this has been the case on your visit. We hope that you have a great day!
Google Review
- May 08, 2019
I highly recommend Matt Rodriguez. He was knowledgeable and professional and made my purchase quick and enjoyable.
Google Review
- May 08, 2019
Great service, my only issue was cost more then I was told it would cost when I called to schedule. Also told me I could wait for car, when I got there they told me 1 1/2 wait, wasnt happy but they got done in just over an hour.
Google Review
- May 08, 2019
David M. is the best salesman you can find in the industry. Honest, helpful, knowledgeable and friendly but not push.
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 08, 2019
I have been their customer since 2009 and have purchased and leased 6 cars from them. I have always enjoyed their excellent service until about 2 weeks ago. On the morning of Saturday April 20, I took my 2018 S450 to them for a pre-paid maintenance service and told them that the in-car Bluetooth...
Response from the owner Replied: Xianming, we are deeply disappointed by your lackluster experience at Mercedes-Benz of Pompano. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 08, 2019
Armando Mandy Ramos was very welcoming, professional and efficient in dealing with a new service customer. Also, the facility was pleasant and the flow of customers and cars was handled without delays or prolonged waits.
Response from the owner Replied: Thank you! We aim to provide a high standard of service and quality at all times, and are very pleased to hear that this has been the case on your visit. We hope that you have a great day!
Google Review
- May 07, 2019
Google Review
- May 06, 2019
Anya is the best service agent to deal with I would never go to anyone else!
Response from the owner Replied: We are happy you had a pleasant experience here at our dealership. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Google Review
- May 05, 2019
I highly recommend Matt Rodriguez. He was knowledgeable and professional and made my purchase quick and enjoyable.
Google Review
- May 04, 2019
I have been their customer since 2009 and have purchased and leased 6 cars from them. I have always enjoyed their excellent service until about 2 weeks ago. On the morning of Saturday April 20, I took my 2018 S450 to them for a pre-paid maintenance service and told them that the in-car Bluetooth...
Response from the owner Replied: Xianming, we are deeply disappointed by your lackluster experience at Mercedes-Benz of Pompano. If you are willing, please call our General Manager at (888) 262-1889 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- May 04, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Cars.com Review
- May 03, 2019
My CSR Armundo was professional and courteous. Kept me informed about status of repairs and explained everything to me. I was extremely satisfied with his customer service. THANK YOU!!!
Mercedes-Benz of Pompano 2406 Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Pompano. Feel free to stop by if you ever need any more help.
Google Review
- May 01, 2019
Great service, my only issue was cost more then I was told it would cost when I called to schedule. Also told me I could wait for car, when I got there they told me 1 1/2 wait, wasnt happy but they got done in just over an hour.
Google Review
- May 01, 2019
Prices online are better when you go, the cheapest prices are demo cars.
Response from the owner Replied: Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do.
Yelp Review
- April 30, 2019
I would avoid this place like the plague for any of your service. This is the second time I have tried to use this store for service giving them the benefit of the doubt the first time. Only to leave feeling like somebody tried to rape me. I bought a certified vehicle from this store and then bought...
Google Review
- April 27, 2019
David M. is the best salesman you can find in the industry. Honest, helpful, knowledgeable and friendly but not push.
Response from the owner Replied: We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 26, 2019
Very slow service...
Google Review
- April 26, 2019
best experience ever!!
Response from the owner Replied: It is great to hear you had such a positive experience with us! Thank you so much for positive review!
Google Review
- April 26, 2019
Very slow service. Took twice as long as should have. Also the cost seemed very high for what was done.
Response from the owner Replied: We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Cars.com Review
- April 26, 2019
Excellent costumer service! I would definitely recommend this!
Mercedes-Benz of Pompano 2406 Replied: Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2019
Amazing service, and great knowledge for my E320 ...coudn't ask for better.
Google Review
- April 25, 2019
I had a fantastic sales experience with Sales Representative Matt Rodriguez & Sales Director Donnie. Drove the AMG E63 & the AMG S63. Their inventory is endless. The staff here are very professional and let you take your time, drive whatever you want, and they are not pushy. Matt was very fun to...
Google Review
- April 25, 2019
Excellent customer service in parts department thanks Jeff.
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Pompano. Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- April 24, 2019
Response from the owner Replied: Patrick, thank you for the 5 star rating! We hope you have a great day!
Yelp Review
- April 23, 2019
Left my car for service. Picked up my car, when I pulled into my parking lot my car sounded like the bumper was dragging. My bumper has scratches as if it were hit. I called service they are closed waiting for a call back from manager tomorrow morning. Will never bring my car here again unless they...
Cars.com Review
- April 22, 2019
Finally an honest mechanic!!! Without going into tons of detail with my issue, I was told by 2 mechanics that to fix my car was going to cost in the neighborhood of $3-4000!! All from an error code on a check engine light. I took it to Mike after having been given his name from someone else who...
Google Review
- April 22, 2019
Got my car serviced. Make sure you talk to Raul Mendez. He is the reason I go to Mercedes of pompano and no other dealership. I love right around the corner from coconut creek but I choose Raul and Mercedes of pompano!! Great service best service advisor and the cleanest Mercedes dealership around....
Google Review
- April 20, 2019
Very slow service. Took twice as long as should have. Also the cost seemed very high for what was done.
Response from the owner Replied: We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- April 19, 2019
Everyone here is amazing. Helped me got approved for a C450 Amg...Age Doesnt matter They Help Everyone...
Google Review
- April 15, 2019
Response from the owner Replied: We hope we can provide you with another positive experience on your next visit! Thanks again for the positive star rating!
Google Review
- April 15, 2019
best experience ever!!
Response from the owner Replied: It is great to hear you had such a positive experience with us! Thank you so much for positive review!
Google Review
- April 15, 2019
Response from the owner Replied: Rosana, thank you for your positive review. We're happy to have been of service to you.
Google Review
- April 13, 2019
Response from the owner Replied: We appreciate the five stars! We're looking forward to your next visit with us!
Google Review
- April 11, 2019
Nice place. Non pushing sales
Yelp Review
- April 11, 2019
I had a fantastic sales experience with Sales Representative Matt Rodriguez & Sales Director Donnie. Drove the AMG E63 & the AMG S63. Their inventory is endless. The staff here are very professional and let you take your time, drive whatever you want, and they are not pushy. Matt was very fun to...
Google Review
- April 11, 2019
I had a fantastic sales experience with Sales Representative Matt Rodriguez & Sales Director Donnie. Drove the AMG E63 & the AMG S63. Their inventory is endless. The staff here are very professional and let you take your time, drive whatever you want, and they are not pushy. Matt was very fun to...
Google Review
- April 11, 2019
Response from the owner Replied: Thanks! We really appreciate the positive star rating! We hope to be of service to you again!
Cars.com Review
- April 10, 2019
On my way home with my 2019 new Mercedes I had air pressure light and check engine light on! Very upsetting and disappointing
Google Review
- April 10, 2019
As a combat veteran I fought for my country to come back to the states and be scammed is pathetic. You should expect a certain level of service from a Mercedes-Benz establishment and alot more respect for theme and women who wear and have worn the uniform. this store in pompano off copans sold me a...
Response from the owner Replied: Marquell, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 262-1889 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- April 09, 2019
The service department ended up charging me for my service even though I had prepaid maintenance covering the service. Spent about 3 hours fighting with the service team, finance and the dealership before they finally admitted the mistake and refunded my money. Make sure you bring your paperwork...
Google Review
- April 09, 2019
Very slow service...
Google Review
- April 09, 2019
My experience at this dealership was amazing. It started with Matt Rodriguez, the sales agent who went above and beyond to accommodate all my requests and find the best car for me, to the finance gentlemen who did a great effort to make the numbers work so I could drive in my brand new CLA 250. They...
Google Review
- April 09, 2019
It was a pleasure doing business with Mercedes-Benz of Pompano. Every person that I interacted during my new lease was very professional . 100% recommended. I want to say thank you to Mark Sawyer for all his help.
Google Review
- April 08, 2019
Terrible service. I will never go back
Response from the owner Replied: William, we're disappointed to hear of the negative experience you had at our location. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- April 08, 2019
Coming in the fourth time to resolve the same problem !!! 2 times this week
Response from the owner Replied: Hi Mariano, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- April 08, 2019
Very slow service. Took twice as long as should have. Also the cost seemed very high for what was done.
Response from the owner Replied: We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- April 08, 2019
Very happy with Armando
Google Review
- April 08, 2019
its like an adult disney world
Google Review
- April 08, 2019
Purchased a used car and it stalled within a day of purchasing it. Brought it back took a while to fix. After being told what the problem was they said they ordered the part it would take time to get in. I received a call saying the part came in wrong but mysteriously it is now working well. The...
Response from the owner Replied: Hi David, we regret to hear that you are displeased with your recent experience with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- April 08, 2019
Armando is the best service advisor in Pompano Mercedes Benz. The appointment lady was excellent as well as the loaner (Elena).The best experience ever at Pompano MB
Google Review
- April 08, 2019
Sail person was very knowledgeable an a nice guy know his job pleasure to work with
Google Review
- April 08, 2019
Terrible experience with service department. My car had a recall. I was told it would be about 3.5 hours. I brought the car in only to be told they had to keep the car over night since they wouldn't be able to complete the job in the same day. I was never advised of this so i naturally did not...
Response from the owner Replied: Hi Donna, we regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- April 08, 2019
I was told one price when I got to auto nation they told me another price. Then the rep told me I will be contacted on Monday with a plan to lower my bill. I tried calling Auto nation no one picked up. I got a threatening voice mail about the loaner vehicle. I will not go back there.
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 262-1889. We would appreciate the chance to turn your experience around.
Google Review
- April 08, 2019
A pair of designer sunglasses were stolen out of my trade in car. It was late at night they were closing and I was rushing to gather my things out of my old car. I returned not even 2 days later to retreive them Low and behold they were gone. I also found another review stating the same thing had...
Response from the owner Replied: We're disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Pompano. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- April 08, 2019
I bought a nice brand-new Mercedes Benz GLE 400 in the Store Mercedes BENZ at Pompano Beach..there are nice people and attendees,the Smaller of my beautiful girl was Mister Fernando Londolo..he was the best and the Manager of Dalles too ,his name Mail and the sir Levy..they was very genleg to me and...
Google Review
- April 08, 2019
Visit went well. Anja, the service representative took care of my issue with my SL 400 in a very professional manner.
Google Review
- April 08, 2019
First time at a Mercedes Benz dealership and I can't say enough great things about the crew that encompasses the establishment. It was a pleasure to meet Steve, Mark, and Adam they made the process not only enjoyable but, the professionalism exhibited First class material. Thanks again for all the...
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- April 08, 2019
I needed to come in for a recall. So happened that I got a phone call that it's time for an oil change.I specifically asked if I had to pay and the answer was NO. We will change the oil, filter, do the recall and was the car. I asked again if it's free and the answer was yes. When checked my vehicle...
Google Review
- April 08, 2019
WE had a very good experience with Mercedes Benz of Pompano. Our salesperson was kind and knowledgable of Mercedes. We flew into Fort Lauderdale where Steve greeted us. From there he drove us (Family of 5) to the dealership to finish our transaction and pick up our new Mercedes.Great place to do...
Google Review
- April 08, 2019
Im not sure if from state to state regular required maintenance costs different but in my experience it did.Overall the service appointment went smooth, loaner car was ready and waiting when I got there. Service recommended was an A8 service. Was not completely explained to me what was to be done...
Google Review
- April 08, 2019
Response from the owner Replied: Marquell, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 262-1889 at your earliest convenience and we will do our best to resolve this with you.
Cars.com Review
- April 06, 2019
My experience so far was not bad. My sales representative Reggie went above and beyond to accommodate me. I gave this dealer a 3 star because unlike other Mercedes dealers they didn?t cater to the fact that the car buying experience takes a long time. My only suggestion is to provide some kind of...
Google Review
- April 04, 2019
Response from the owner Replied: We are pleased to see you had a positive experience with us! Thank you again for the high star rating!
Google Review
- April 04, 2019
Im not sure if from state to state regular required maintenance costs different but in my experience it did.Overall the service appointment went smooth, loaner car was ready and waiting when I got there. Service recommended was an A8 service. Was not completely explained to me what was to be done...
Google Review
- April 02, 2019
Very slow service. Took twice as long as should have. Also the cost seemed very high for what was done.
Response from the owner Replied: We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- April 02, 2019
Response from the owner Replied: Vitor, thank you for the 5 star rating! We hope you have a great day!
Google Review
- April 02, 2019
Response from the owner Replied: Thank you for taking the time to share your positive rating with us! We hope to be of service to you again!
Google Review
- April 02, 2019
Response from the owner Replied: Thank you for the five stars! Drive safe, and we'll see you on the road.
Google Review
- April 01, 2019
Terrible experience with service department. My car had a recall. I was told it would be about 3.5 hours. I brought the car in only to be told they had to keep the car over night since they wouldn't be able to complete the job in the same day. I was never advised of this so i naturally did not...
Response from the owner Replied: Hi Donna, we regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- March 30, 2019
Purchased a used car and it stalled within a day of purchasing it. Brought it back took a while to fix. After being told what the problem was they said they ordered the part it would take time to get in. I received a call saying the part came in wrong but mysteriously it is now working well. The...
Response from the owner Replied: Hi David, we regret to hear that you are displeased with your recent experience with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 262-1889 -- we hope to hear from you soon.
Google Review
- March 29, 2019
Visit went well. Anja, the service representative took care of my issue with my SL 400 in a very professional manner.
Google Review
- March 28, 2019
The service department ended up charging me for my service even though I had prepaid maintenance covering the service. Spent about 3 hours fighting with the service team, finance and the dealership before they finally admitted the mistake and refunded my money. Make sure you bring your paperwork...
Google Review
- March 28, 2019
Response from the owner Replied: Thank you for the five star rating, Scott. Please let us know if there is anything else we can do for you!
Cars.com Review
- March 27, 2019
Over all everything was pretty good except my car was not washed and/or cleaned.
Google Review
- March 27, 2019
Very slow service...
Cars.com Review
- March 27, 2019
Years ago it was the nicest place to go and visors are not nice people there I just not friendly I?d rather take a ride to Delray or somewhere else altogether every time I go I get The same attitude other dealers have dealt with my whole life you walk in and he treat you like you?re important I feel...
Google Review
- March 26, 2019
its like an adult disney world
Google Review
- March 26, 2019
A pair of designer sunglasses were stolen out of my trade in car. It was late at night they were closing and I was rushing to gather my things out of my old car. I returned not even 2 days later to retreive them Low and behold they were gone. I also found another review stating the same thing had...
Response from the owner Replied: We're disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Pompano. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 262-1889 to discuss what we can do to help.
Google Review
- March 26, 2019
Google Review
- March 26, 2019
Google Review
- March 25, 2019
WE had a very good experience with Mercedes Benz of Pompano. Our salesperson was kind and knowledgable of Mercedes. We flew into Fort Lauderdale where Steve greeted us. From there he drove us (Family of 5) to the dealership to finish our transaction and pick up our new Mercedes.Great place to do...
Google Review
- March 22, 2019
I needed to come in for a recall. So happened that I got a phone call that it's time for an oil change.I specifically asked if I had to pay and the answer was NO. We will change the oil, filter, do the recall and was the car. I asked again if it's free and the answer was yes. When checked my vehicle...
Google Review
- March 22, 2019
Coming in the fourth time to resolve the same problem !!! 2 times this week
Response from the owner Replied: Hi Mariano, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 262-1889. We hope to hear from you.
Google Review
- March 22, 2019
Armando is the best service advisor in Pompano Mercedes Benz. The appointment lady was excellent as well as the loaner (Elena).The best experience ever at Pompano MB
Cars.com Review
- March 22, 2019
it was easy to make an appointment with accommodating and very courteous staff and I refuse to go to DELRAY dealership where I purchased the car initially as I was not treated fairly and was duped by salesman when I purchased the car that needed a B1 service few months later that should have been...
Google Review
- March 21, 2019
Cars.com Review
- March 20, 2019
Very good, courteous, knowledgeable and handled my problem professionally
Mercedes-Benz of Pompano 2406 Replied: Hi Charles, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- March 19, 2019
First time at a Mercedes Benz dealership and I can't say enough great things about the crew that encompasses the establishment. It was a pleasure to meet Steve, Mark, and Adam they made the process not only enjoyable but, the professionalism exhibited First class material. Thanks again for all the...
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Google Review
- March 19, 2019
(Translated by Google) Very nice reception!Ronnie gave me very good serviceVery professional(Original)Trs belle rception!Ronnie gave me very good service Very professional
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 16, 2019
I was told one price when I got to auto nation they told me another price. Then the rep told me I will be contacted on Monday with a plan to lower my bill. I tried calling Auto nation no one picked up. I got a threatening voice mail about the loaner vehicle. I will not go back there.
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 262-1889. We would appreciate the chance to turn your experience around.