I just purchased my 3rd Mercedes from Viti and once again, Gary Garofalo hit it out of the park. I truly cannot say enough about Gary! My husband first worked with Gary back in 2011 when he built and ordered his Mercedes. Since then, we don't hesitate to call or go see Gary when we have questions...

Read more

I have been dealing with Viti for close to 30 years. We have had a number of Mercedes that we purchased from Viti and never had any issues with Viti. Great service.

View on Google

Legendary service! Gary the sales representative and Debrah the finance manager made my buying experience stress free and easy. A++ customer service!

View on Google

Dan Martinez and the service group provides an exceptional, truly outstanding timely, thoughtful and knowledgeable approach blending professionalism with sensitivity to the clients needs and time schedule. VITI has integrated cutting edge service and sales with old fashion caring and a sense of...

Read more

Been dealing with Viti for over 30 years, I have never had a problem with them. Service Advisor Russel Machado is very professional and will make sure you are satisfied with the service. They pick up your car for service and give you a loaner for your use. The delivery crew is great and very polite....

Read more

Another amazing purchase experience at Viti Mercedes! We followed Brian R. to Viti years ago and he continues to exceed our expectations whenever we are in the market for a vehicle. Brian, Aaron, and the entire Viti team made this whole experience truly seamless. The Viti dealership is also very...

Read more

As a woman, for me, I find it hard to have the confidence in a trustworthy service department...I have this at Viti with Sue. Highly recommended.

View on Google

I just bought my second G Wagon with Jon Lehane from Viti Mercedes in Tiverton, RI, and I couldn’t be more pleased with the exceptional treatment I received! Jon, and everyone I encountered at Viti, is knowledgeable, professional & polite. I look forward to maintaining my car with the wonderful...

Read more

They were able to help me find the car I wanted the same day and helped me every step of the way in deciding what was right for me. Very attentive and helpful!

View on Google

The service department is excellent! Service advisor Sue Cummings is excellent to deal with, she was honest and direct with me. I will certainly go to them in the future!

View on Google

Jonathan Lehane is by far the best car salesman I have ever worked with! I would highly recommend anyone looking for white glove service, to work with him. I have a dealership 15 miles from my home, much more convenient but Viti and Jon will be my choice from now on. He is extremely knowledgeable on...

Read more

I bought a new Mercedes from Jonathan at Viti. Jon is very professional, knowledgeable and helpful with all questions. I would highly recommend him to family and friends. He did a great job. I have been doing business with Viti for many years. This was the best experience.

View on Google

Service was good on phone. However paying $3,000 worth of service you would think that they would at least check the pressure on my tires when I drove away the light was on. Also specifically asked to put in a new seat cover that i ordered, personally asked 2 times because the seats were being ...

Read more

Overpriced and not worth of the money. I’ve been using Viti for the past couple of years and they are the reason I will never buy Mercedes anymore in my life. I had issues with a Mercedes that they were servicing, partially fixing issues and charging a full price, overcharging for diagnostics and in...

Read more

View on Google

We purchased 2018 E400 Coupe back in August. Car is a beast. Rides and looks great. We don’t use it often so didn’t notice that it was making a noise from the rear. Brought it in soon after purchasing it to have it inspected. Come to find out the continental tires that Mercedes has on this car has a...

Read more

View on Google

My car was scheduled for the annual maintenance. Ray, my customer service contact, is always efficient, personable, and goes the extra mile to ensure that my car is safe and well maintained. He comes to the phone when I call and is always so nice and caring. Both the gentleman who picked up my car...

Read more

In for a simple service, but treated by all staff with genuine respect; Superior product matched by superior people. Thank you.

View on Google

SCAM! DEALERS INSURANCE IS A TOTAL SCAM AND NO RESPONSE.I bought a GLA mercedes in 2020 from Viti, and they sold me a four-year dealers' warranty. When I bought the warranty, Deb told me that I can resell the warranty or pause the warranty (get partial refund) if I sell my car before the end of the...

Read more

Angelo was our salesman. He could not have been more helpful, patient and personable!

View on Google

My vehicle was on an extended warranty, I called Mercedes in Warwick they couldn’t tow my car for me and wanted me to drive unsafe on the highway 45 min away from my home. I then called viti they were more than accommodating, they towed and fixed my vehicle in 1 week. I will now have my car for the...

Read more

I brought my car in for service last week. I was charged almost $800 for an oil change. Then they wanted me to replace parts that were not broken. They stated the repair takes 6 hours when the service manual has it 3.2 and my mechanic performed this in a little over 2. When I approached this with...

Read more

I was charged almost $800 for an oil change. Then was told I needed to replace a part that wasn't broken and it would take 6 hours of labor. The service book said 3.2. This dealership price gouges and has excessive, exorbitant, unreasonable prices.

View on Cars.com

We moved to Tiverton about 3 years ago and started utilizing Viti Mercedes for our car service needs. We used to go to the 'other' RI establishment, but we thought we should give them a try since we were locals now. We are glad we did! Sue in the Service department has been amazing! She is...

Read more

The service Representative Danny Martinez has consistently demonstrated exceptional professionalism and attention to detail, his ability to handle any requests we have made have always been met with a positive attitude. Great Service overall

View on Google

I want to send a special thank you to Keenan, Shaun, the foreman Gene, and the entire team at VITI for going above and beyond for sorting out an issue with my brand new car!I originally bought the car from Westwood with an issue with an inner tail light not shutting off when the car is off; it was...

Read more

View on Google

Brian Reidy is outstanding to work with. He has helped me with the purchase of several vehicles. He took the time to know exactly the cars that I like which makes it easier when it's time for trade-in. Brian provides incredible customer service which is difficult to find these days. He thinks of...

Read more

Jon Lehane is the best salesman.I called the dealer in Southern California to inquire about the status of the CPO E63S. I was a pleasure dealing with Jon from day one through delivery as he was very patient and proactive in every situation. He answered all my questions and helped me communicate with...

Read more

From the very start Viti provided an an exceptional car buying experience. My salesman Jim was very personable and went above and beyond to provide excellent service.

View on Google

Viti service is the best, no hassle's pick up and return, 5 stars are not enough. Sue McDermitt is the top notchLarry R

View on Google

Gary G at Viti is our go to for our cars - and we have purchased many from him. We live in Boston and have a lot of options, however, we have found Gary and Viti to be far superior than other firms.

View on Google

I had to go in for a recall and they scheduled me in quickly. They took me in right on time. They were quick on doing the evaluation and they kept me informed about the process. After completion Justin explained everything and he had my car washed and vacuumed. Great experience. I would recommend...

Read more

Excellent!

View on Google

We traded a 2014 E350 for a 2021 E350 and our sales associate Brad Barry was excellent. He is extremely knowledgable about the vehicles and their optoins and function. Brad was also a pleasure to deal with as he was no pressure as my wife and I take time to procees and make decisions on a large...

Read more

Usually have great service. Last time I went money was missing from my car, I mentioned it to them and never heard back

View on Google

one will not find a better mercedes service center anywhere up or down the east coast. Viti's parts department and service techs are absolutely the best. They truly care about helping folks out when emergencies transpire and do all they can to improve the situation. Everyone we encountered, from...

Read more

I bought my van from Viti and even though there are several Mercedes dealerships closer to home I wouldn't take it anywhere else for service. They're so easy to contact by email or phone, often returning my messages within 20 minutes. During the time my truck is in their shop they send me frequent...

Read more

View on Google

Currently dealing with a bill that should be handled by warentee and they are not covering it, they did not properly fix car before the sale,DO NOT PURCHASE CAR HERE OWNER WILL TRY TO SHAM YOU!

View on Google

I have owned Mercedes automobiles for 38 years. The service provided by Viti Mercedes, to my wife and I, at every level, far surpasses that which we experienced anywhere else. I highly recommend Viti Mercedes to everyone that appreciates first-class service delivered in a first-class manner.

View on Google

After dealing with Viti Mercedes for over 20 years with the same great salesperson, that should tell you all you need to know about their dealership, sales staff and their service department. I recently purchased two vehicles from them, and although under serious construction, they made the deal...

Read more

After dealing with Viti Mercedes for over 20 years with the same great salesperson, that should tell you all you need to know about their dealership, sales staff and their service department.  I recently purchased two vehicles from them, and although under serious construction, they made the deal...

Read more

Susan in the service department was top notch. Five star service is an understatement!

View on Google

Came to Viti with a recall/repair item on the C300 purchased second hand from elsewhere. Superb customer service from all involved, especially considering the circumstances of my calling upon Viti. Could not recommend them more highly.

View on Google

View on Google

A week ago on a Saturday morning, on our way to a wedding, our car had a issue. We called into Viti, as we were a few exits away, to hopefully drop off the vehicle and get a courtesy vehicle. Susan, in the service department, within minutes, arranged for us to be picked up, had a vehicle ready...

Read more

Recently, I bought my vehicle in for service, and also to buy parts.although i did not purchase my vehicle here, i wish I had. Great service and communication all around from the sevice side and the gentleman who assisted me with parts

View on Google

Great car at a fair price. The team at Viti Mercedes followed through and delivered at every step of the buying process, pre, during, and post. Definitely worth the trip!

View on Google

Service is overpriced, they charge over 800 dollars for an oil change, if you need a brake job, be ready to pay over 2000 dollars, Labor they claim a job takes longer than it should. Overall I would not recommend servicing your car at Viti.

View on Cars.com

Both Pat(?) and Dan in the parts and service department were outstanding.

View on Google

Excellent service, good and friendly staff putting customers first.

View on Google

I love Viti Mercedes. They are professional, knowledgeable and keep my Benz running smoothly. Would highly recommend them

View on Yelp

Brought our sprinter van in for a service/oil change. Oil sprayed all over the engine, our stuff inside the van was thrown about, and I have serious concerns that the oil even got changed, as we’re now sitting in the Arizona desert with black gritty oil after hardly going 4,000 miles.Go to the other...

Read more

Picked up my car today. The 3rd car I’ve purchased from Viti in the past 7 years. Chanthy Om in sales and Aaron Lacasse in financial are so helpful and make these purchases so easy and stress free. Plus the service I get from my service advisor Bud is what will be keeping me coming back for many...

Read more

Love these guys! My car was due for service, they picked it up and gave me a loner for no charge (Vin was the guy who dropped it off, super nice guy!). While my car was being serviced they offered to buff out a scratch at no cost. The service associate that helped me out was Bud, he's awesome too!...

Read more

Job well done.

View on Google

Service and repair of emissions device completed in a quickly.

View on Google

I am so glad I was told to come to Viti when looking for a new car. I went to several other dealerships and Viti was by far the best. I worked directly with Jon Lehane, who was extremely helpful, knowledgeable, and polite.Special thanks to Jon and the Viti team for going above and beyond to find me...

Read more