Cars.com Review
- October 12, 2018
Took the car in for annual maintenance, which was free. While there, They applied the “ding removal” plan I purchased when I bought the car and has now paid for itself. Service was friendly, effective and outstanding as usual; it’s like the bar in the old tv show, where “everybody knows your name”,...
Cars.com Review
- October 10, 2018
We have brought our Volvo to Viti for several years and would not go anywhere else, they are terrific in all regards, and we recommend them without reservation.
Google+ Review
- October 10, 2018
Best serviceso I am their royal customer for 18 years
Google+ Review
- October 10, 2018
Google+ Review
- October 09, 2018
excellent service always they have loaner car for customers
Cars.com Review
- October 05, 2018
They make sure your vehicle is ready to go before they let you go they are great from Susan right down to mechanics they deliver
Cars.com Review
- October 03, 2018
Consistently great service from the Viti Team! We have three Mercedes in the family, and would not go anywhere else for service. Fast response time and free pick up and return are especially important to us.
Cars.com Review
- October 02, 2018
Just purchased our fifth Mercedes from Viti. The sales and service e perience has always been excellent but our most recent sales experience with Jonathan Lehane stands out. Jon’s listening skills, low key approach, professionalism and excellent product knowledge combined to create a smooth,...
Google+ Review
- September 29, 2018
Doug E makes all issues go away.. Small or large.. A Trusted Advisor.
Google+ Review
- September 28, 2018
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special...
Cars.com Review
- September 23, 2018
Always very happy with Viti Volvos. This last repair visit was definitely a challenge and hopefully all is well and the issue will not pop-up again. Do note the car is a 1999 S70 Volvo with 50,000 miles. Bought out of my lease with another dealer. The car is always a challenge but Viti is not...
Cars.com Review
- September 23, 2018
My Benz is 40 years old, running great because of Susan McDermott and the rest of the Viti team, and I would never let anyone else touch it.
Google+ Review
- September 21, 2018
Cars.com Review
- September 16, 2018
Every time I have gone to Viti for service on my XC60 I leave knowing I’ve been well-cared for and that my vehicle has been serviced properly.
Cars.com Review
- September 15, 2018
Always happy with Doug E. and the whole service team at Viti. The BEST around. Prompt, professional and knowledgable. Not one complaint. Cannot say enough about their service.
Cars.com Review
- September 15, 2018
Viti has always provided superb service in all aspects. The staff members go overboard to please. I have had dealings with many of Viti employees and have the highest praise for them.
Google+ Review
- September 14, 2018
Google+ Review
- September 14, 2018
Great staff and services
Google+ Review
- September 14, 2018
The last two times I sheduled home pickup Viti didnt show up. Previously they were very good.
Cars.com Review
- September 13, 2018
This place is very professional, excellent customer service and follow up. Call Peter Brown in you need your Volvo serviced. Loaner cars are available if requested.
Cars.com Review
- September 12, 2018
Friendly, courteous service in a timely fashion. So convenient to have a loaner car dropped off at my house then my car returned to my home once maintenance was completed.
Cars.com Review
- September 11, 2018
Cannot say enough about Viti, and my sales professional Jonathon Lehane. From start to finish my experience was stellar, nothing but courtesy, excellent customer service, and kindness! I will recommend to everyone I know in the market for a new luxury vehicle. Thank you Viti!
Cars.com Review
- September 10, 2018
I had an absolutely outstanding experience at Viti, and specifically, with Jon Lehane. I found a lightly used VW and Jon enabled me to complete the transaction over the phone and email. This was very important to me because we live in MA and the drive to Viti is approximately one hour. When I...
Cars.com Review
- September 07, 2018
Love the people and the service at Viti. Very thankful for the quality and caring from their dealership. I would recommend Viti to all Mercedes owners in the state
Cars.com Review
- September 07, 2018
Purchased many vehicles from Viti; wouldn't go anywhere else. Brad Barry is my sales associate; he is very kind man who does a great job explaining every detail of that new car.
Cars.com Review
- September 07, 2018
I had a problem with wear on my seat and Susan, at Viti, helped me though the process as a potential warranty claim. After a few questions she scheduled my car for the repair and it was done in a single day. Viti does it right and truly believes the customer comes first!
Google+ Review
- September 05, 2018
Google+ Review
- September 05, 2018
Peter in service is great!
Google+ Review
- September 05, 2018
James Gray in Service always courteous and respectful....returns all calls and listens intently. Technicians work always excellent and vehicle is always clean. never been treated rudely, all Mercedes stores should run this way.
Google+ Review
- September 05, 2018
We purchased a car from Viti last March. The management (Will and Deb) and finance people were fantastic. They went above and beyond to help us, however the service department was horrible, especially the person assigned to us (Russ Machado) who threw a temper tantrum and screamed at my husband over...
Cars.com Review
- September 01, 2018
I’ve been a happy Viti Mercedes customer for 12 years. Today, I experienced the same excellent customer service at Viti Volvo. Quick, fair, reliable. Thank you
Cars.com Review
- August 30, 2018
had my vehicle in 2 weeks ago for a warranty repair I noticed the next day that I had one issue. It did take me 2 weeks to call Dan regarding this He immediately set up an appt with valet service, and the minor problem was immediately corrected and I had my car returned by 2:30 the next day. ...
Cars.com Review
- August 28, 2018
Sue McDermott is AMAZING - always goes above and beyond to make sure we are happy and the repairs don't cost a fortune! Love love love her and the service I always receive.
Cars.com Review
- August 27, 2018
Service advisor went above and beyond to ensure a quality and efficient process for my repair. Diagnosed and replaced a factory part that was no longer under warranty as a dealer item and had me back on the road. Their loaner program is top notch and drivers are very respectful. Definitely the...
Cars.com Review
- August 27, 2018
From the first time I went to Viti Volvo, I have received nothing but the most courteous and efficient service. I have dealt mostly with Greg Flynn and couldnt ask for a better interaction. On those few occassions when another ep has helped me, the interaction was just as pleasing. I have never...
Cars.com Review
- August 24, 2018
Excellent service technically and customer service the best. Highly recommend a visit to Viti Volvo. Attention to detail second to none which included the use of a loaner car.
Cars.com Review
- August 22, 2018
I have received excellent service from Viti Volvo of Tiverton, R.I. They pick my car up at my home & leave me a loaner car. When the repairs are finished; they deliver the car to my home. Their service is A1 SERVICE!!!!! Beatrice Vieira
Cars.com Review
- August 22, 2018
Once again, a non-stress full service experience from start to finish. Prompt pickup and delivery. This car has been exclusively serviced here and judging from the 106,000+ miles and excellent performance (29-32 MPG highway, its been worth it!
Cars.com Review
- August 17, 2018
Excellent experience throught all the process. Very good and fair price, good communication and help during the paperwork process for a purchase out of country & state
Cars.com Review
- August 17, 2018
Danny is an excellent service advisor!!! Keep up great work, very responsive and excellent customer service. Purchased and service my car at Viti, always excellent experiences.
Cars.com Review
- August 17, 2018
Viti is always professional and accommodating. They keep you informed while doing repairs and car always is returned spotless. I would highly recommend them for purchasing a new car and for repairs.
Cars.com Review
- August 16, 2018
Piked up my car when stated,dropped off a loaner vehicle.When it was returned it had been cleaned. Service was performed under warranty. Greg was very helpful and accommodating.
Cars.com Review
- August 15, 2018
I leased my Volvo XC 60 from Viti 3 years ago and I love it! I just had my 30,000 mile servicing and a major reconditioning (detailing). Peter Brown was my service agent and he was very helpful. The servicing was performed very efficiently and the car looks beautiful now! I highly recommend Viti...
Cars.com Review
- August 13, 2018
First time experience was everything I had been told. GREAT! Kerry and Dina were especially very helpful and their knowledge and efficiency made the whole process wonderful. I also want to thank the whole viti team for picking up my trade in cars. That sealed the deal. Will recommend to friends and...
Yelp Review
- August 10, 2018
I have been coming here since the 80's! They picked up my car over a week ago and that have not called to let me know what's going on. I have called to inquire what going on , with no return phone call. Extremely unprofessional and very shady. It's a simple phone call. I will see what happens and I...
Google+ Review
- August 05, 2018
Google+ Review
- August 05, 2018
Felt very at home
Google+ Review
- August 05, 2018
Excellent service very professional
Google+ Review
- August 05, 2018
Well as a first Mercedes owner and not buying my car there I had a great experience. I bought an extended warranty through my insurance company USAA and VITI offered to use it no questions asked. Very smooth transaction they delivered me a car and took mine. Very happy and will return to have more...
Google+ Review
- August 05, 2018
We were extremely impressed by Vitis staff, particularly Jim, who helped us buy a beautiful, used, Mercedes 2016 GLE to tow our RPod around New England. He came in on his day off to personally take care of the details!
Google+ Review
- August 05, 2018
Viti is the best!! Service and compassion. I wouldn't call or go anywhere else.
Google+ Review
- August 05, 2018
Greatest experience buying my 2018 METRIS. Service is Top Notch Too...I have left R.I.Trucking never to take my 2008 Camper back and to have "ALL" my Mercedes vehicles serviced @ VITI AUTOMOTIVE GROUP of Tiverton RI and that"s a 47 mile drive!!!!! WORTH EVERY MILE THANKS VITI
Cars.com Review
- August 04, 2018
As usual, the service representative (Greg, this time) was courteous, friendly and very accommodating. Service was performed timely and my car was returned washed and vacuumed-looked brand new. Thanks, Viti
Cars.com Review
- July 29, 2018
The best service for any dealer in RI! By far! Ray always listens intently, is always punctual, and always has a loaner ready so there is no wait.
Cars.com Review
- July 19, 2018
Their facility is so clean, & so bright too. But the staff there is superior in tending to my car’s needs. They always get the repairs done in a timely fashion. Their great service is the main reasons I own a Volvo!
Cars.com Review
- July 17, 2018
I live in Boston but have my car serviced in Rhode Island by Viti for the simple reason outstanding personal service. Even had homemade chocolate chip cookies from my service advisor while I waited for my car which when returned, washed and perfectly serviced was about 20% under the estimated cost!
Cars.com Review
- July 16, 2018
Bud Cartin was on top of the service from beginning to completion. Pickup was at the stated time and the car was returned washed and vacumned.
Cars.com Review
- July 13, 2018
never fails , their services excel my expectations , always in time when i get my car back is like having a new car, it is clean shining smells good, just love it. thank you viti, estrela
Cars.com Review
- July 12, 2018
Execellent Service manager Doug Eccleston. Spotless facility, convenient location & over all superb customer satisfaction. ...for over 18 years & 4 automobiles John U. Middletown Rhode Island
Cars.com Review
- July 11, 2018
Can’t say enough about the service I get from Greg Forrest (sales) and Russ Machado (service) The best......and will continue to buy and recommend VITI
Cars.com Review
- July 07, 2018
I was very pleased with the pick-up and delivery process for my vehicle. I was kept informed about the repair progress and the return of my vehicle. The Courtesy Loaner Vehicle was clean and was in excellent condition.
Cars.com Review
- July 07, 2018
Best of the Best...Viti continues to exceed expectations for sales and service. Russel Machado has earned our trust and is a point person for the families three Mercedes vehicles we have bought and serviced at this dealership. At this service I had to wait for a back ordered part. Russel kept me...
Google+ Review
- July 05, 2018
Google+ Review
- July 05, 2018
Google+ Review
- July 05, 2018
Great service department!
Google+ Review
- July 05, 2018
Sue M. was a great help in getting my SUV repaired quickly and efficiently. She kept me updated via text. The mechanics did a great job, too. The loaner car is really convenient. I've been going to VITI for about 3 years and the service and quality have always been excellent. Thank you Sue and...
Google+ Review
- July 05, 2018
Very unprofessional parts center... I had an 85 380sl that needed a part. I only use genuine parts so I called the parts department at Viti. I told them what kind of car I had and the part I needed. The parts person gave me the price, told me they would get it in about a day, and I would have to...
Google+ Review
- July 05, 2018
Got their early for appointment but took me right away. Best service ever and if you need to pick your car up they can arrange that too. Dan Blinn awesome and Gary in sales is the best.
Google+ Review
- July 05, 2018
Never disappointed in the personalized and convenient service I receive at Viti - easy drop off and pick up - no hassles and no need to arrange rides, etc. Service needs reviewed by service reps in detail - effective communication throughout the repair/service process. Love these guys.
Google+ Review
- July 05, 2018
Viti is by far our favorite dealership -- they exceed every other dealership with the level of service they provide......Its over the TOP!
Google+ Review
- July 05, 2018
The experience has been terrible.Came in on June 9th to see what vehicles they had available off of lease. We were greeted by Brad S. he was nice enough to walk us around to see what other cars had come in but were not yet cleaned up. I did find one that he had to ask Will the GM if I could drive...
Cars.com Review
- July 05, 2018
First service repair on my car, and all repairs were completed on time. And completed correctly. Car was returned washed and vacuumed. Very easy to do business with.
Cars.com Review
- June 30, 2018
Very good service dept. I appreciate the quality of the service. They were timely and very professional. I highly recommend them. It was an unexpected service.
Cars.com Review
- June 30, 2018
Best overall service experience I’ve had. Professional, clean, fast, great loaner car provided. Customer service rep program is best in the business. I had warranty work done that was exceptional.
Cars.com Review
- June 28, 2018
Best experience ever! The 2018 XC90 purchase was our 6th Volvo since 1982 from 5 different dealers. Chris Dutra our sales person was extremely helpful (not pushy and provided plenty of useful information). I would not consider another dealership when we buy our next Volvo. The first 10K service with...
Cars.com Review
- June 28, 2018
A plus in my book especially Susan my service manager Always keeps me updated and transparent and true to their word. Vehicle comes back clean and washed
Cars.com Review
- June 25, 2018
I was pleased with the customer care overall, people were very nice and helpful with all my needs, I will definitely recommend Viti. to anyone looking for a Mercedes Benz.
Cars.com Review
- June 24, 2018
Our family has many years of reliable, friendly, service, and auto purchasing . Viti puts they best forward, reliable, trustworthy, and valuable for our auto needs.
Cars.com Review
- June 22, 2018
Bud in service was excellent. Car was repaired quickly and on time. Also spoke with Dan in service he helped me get in touch with Mercedes-Benz to have my vehicle towed. My experience with the dealership was superb.
Cars.com Review
- June 21, 2018
Like the product thy offer, Viti Mercedes has exceeded our expectations for over 20 years on all areas of the car buying process to include price of model selection & options, value of trade-in, delivery and after sales support to include the maintenance team.
Cars.com Review
- June 20, 2018
Hello, Always a pleasure working with Peter Brown. Very respectable. He listens, understand me as the customer . I would recommend my family and friends to get the service done everybody Volvo Viti Tiverton.
Cars.com Review
- June 14, 2018
Greg Flynn is incredibly professional and helpful! Excellent customer service, makes the repair process seamless. Provided a loaner while repairs were completed. I highly recommend Viti Volvo and Greg Flynn!
Cars.com Review
- June 13, 2018
Viti always provides the best customer service. Peter in the service department goes the extra step to ensure that you are 100% satisfied with your service. Chris in sales is the best he answers all of your questions and does not pressure you to buy a car.
Cars.com Review
- June 06, 2018
We recently purchased a new GLC300 and had the pleasure of working with John Lehane. John’s knowledge in the products and convenience of working with us via phone or email made the purchase a no brainer. Owning a business makes our time limited, John had everything complete and ready to go so we...
Cars.com Review
- June 06, 2018
It's been over a year since I've purchased my Mercedes from Viti. I have nothing but great things to say about this dealership and my service advisor Sue Mc Dermott. You really cant find a better Dealership anywhere. They treat you with respect from the time you step foot in the door. Whether...
Google+ Review
- June 05, 2018
Google+ Review
- June 05, 2018
Great service and incredible convenience to me during my GLC service. I appreciate the communication from Bud during my service window. Thanks Viti team!
Google+ Review
- June 05, 2018
Five star service from all involved with purchase of our certified preowned C300 the process was swift no long wait time and Greg was fantastic from the tour of Viti to our very professional delivery Debra in finance gave us options that she worked very hard on getting them for us Joann gave us a...
Cars.com Review
- June 02, 2018
Been buying my cars from Viti for over twenty years. My sales associate Greg Forest and my service associate Doug Eccleston are the two reasons I continue to purchase my vehicles from your dealership. They are caring, professional and knowledgable and an asset to your establishment. They are...
Cars.com Review
- May 31, 2018
Top notch service ... always! Vidi has an exceptional team of professionals who are always courteous, timely and thorough. Their loaner car program makes a big difference for convenience.
Yelp Review
- May 25, 2018
These guys took such good care of us. We found ourselves stuck several states away from home (and our regular dealership), on Memorial Day weekend, in need of some maintenance.Not only did they fit us in on a Friday afternoon just before the long holiday weekend, but when we realized that there was...
Cars.com Review
- May 24, 2018
Dan Blinn was helpful, efficecent and thorough. I was very satisfied . All of the work requested was accomplished and to date everything is running smoothly.
Cars.com Review
- May 19, 2018
bought 1st car there in 1984. my wife will not buy any where else. I've tried over the years but always ended up at viti to buy. I wanted to shop around , wife did not. we shopped around at every purchase.she was right. couldn't get a better deal any where on a new car customer service is just the...
Cars.com Review
- May 17, 2018
Excellent service experience. They picked up my car, communicated what was being done and what needed to be done and did the work required and returned the car back to me. It was a seamless service.
Cars.com Review
- May 14, 2018
Have purchased and serviced 10 MB vehicles at Viti in Tiverton, R.I. Sales Management (Will)top down to direct sales (Jim Aspry) and service mgr. (Doug Eccleston) have been exceptionally responsive and supportive.
Cars.com Review
- May 12, 2018
I have 100 percent confidence in Viti Mercedes for their knowledge, professionalism and gracious customer service. Susan McDermott commits to all of our needs and/or concerns. Susan is one of the main reasons why we hold our loyalty with Viti! The dealership is the best in the business.
Cars.com Review
- May 10, 2018
I have been a loyal patron of Viti since 1990, bringing various models to them over the years and always experiencing the highest level of service and customer support. I currently own an older model AMG, but am always treated as if I own the most current model. Their reception up arrival is...
Cars.com Review
- May 09, 2018
Very pleased with my purchase thanks Jon for making it possible, best sales person ever, friendly, caring, understanding definitely a place to visit if you need a car.
Cars.com Review
- May 07, 2018
Russ and Mike always go out of their way to ensure the level of service is outstanding! My car is always taken care of, the repairs done right the first time, and completed during - if not before - the estimated time. I'm going to miss their professional, friendly service when I depart the area,...
Google+ Review
- May 05, 2018
Google+ Review
- May 05, 2018
Straightforward, no bs, no pressure.
Google+ Review
- May 05, 2018
UPDATED. I bought a certified used 2012 Mercedes GLK 350 from them in 2014. The car was a lease return with very low miles and looked brand new. As a result, we paid the going rate for the car. We just tried to trade it in today and when the dealer pulled the CarFax on it, it showed that the...
Google+ Review
- May 05, 2018
I have been a VITI customer for over 5 years now and my service experience has been nothing short of EXCEPTIONAL! Kudos to Doug Eccleston, my service advisor. Exceptional customer service is not a common practice these days, yet I have experienced this level of service consistently from Doug and...
Google+ Review
- May 05, 2018
Viti treated me very well! Excellent customer service and great deal on my car.
Google+ Review
- May 05, 2018
I am very pleased with Viti service, especially the pick-up and delivery feature. Service advisor Danny Blinn is extremely responsive and knowledgeable.I have one minor quibble- the fuel surcharge. The loaner vehicle was very low on gas so I had to add several gallons, yet I was still added a fuel...
Cars.com Review
- May 04, 2018
Great sales and service for the last 17 years for all my MB's. The best dealership in the RI area. Loaners are always clean and drivers are very courteous.
Cars.com Review
- April 30, 2018
Only dealership i will ever buy another Mercedes from. I have experience from other dealers before i found Viti and there is no comparison. Appreciate everyone in the process making it simple and fun
Cars.com Review
- April 29, 2018
My service advisor, Danny Blinn was great. He answered any questions or concerns I had and explained what had to be performed. Service to my auto was complete in 24hrs. and I am grateful for the auto that Viti provides while your automobile is being serviced.
Cars.com Review
- April 26, 2018
Viti Mercedes is the ONLY place I will ever purchase a vehicle from. Im on my 3rd MB with them and each experience is as good or better then my prior purchase. The facility is top-notch, there vehicle selection is great, the sales folks are no pressure and knowledge and the service department is...
Cars.com Review
- April 26, 2018
Booked the day before. Excellent service and follow up. Clean facility with many amenities. Great customer service and advice. Will continue to use VIti fort all my cars requirements
Cars.com Review
- April 26, 2018
I was over an hour away with a flat tire and VITI arranged for a tire fix - took 18 minutes total .... thanks Russel & Danny!
Yelp Review
- April 25, 2018
Good luck getting someone to call you back. Placed an inquiry online and the internet "specialist" called first thing the next morning, but was unable to answer any of my questions. She indicated that someone would call me back right away. Still waiting. Probably need to remember there are almost...
Cars.com Review
- April 24, 2018
Anthony was great and very helpful. We were treated with respect, kindness, and they were never pushy. The entire process, from looking at the car and purchasing it, only took 3 days.
Cars.com Review
- April 22, 2018
Had the snow tires swapped out and all wheels balance. My dream car is now driving like it was new! Thanks to Susan and the whole crew at Viti.
Cars.com Review
- April 19, 2018
I have been a customer of Viti for 30 years a bought 11 cars from them. I used to live 12 miles away from them, today I am 60 miles away in Boston with many other dealers around me. I still buy from Viti. They are the best. Very helpful and courteous when you buy. They respond quickly when in need...
Cars.com Review
- April 11, 2018
I picked up a roofing spike in my right rear tire on my 3 month old C300 4matic equipped with extended mobilility tires. Nervous about driving too far with the compromised tire, I contacted two other local tire shops where I would have to wait 48 hours for an appointment for replace or repair....
Cars.com Review
- April 06, 2018
I've owned Mercedes since 1987 and no one does it better or as well as Viti in every regard. Service, sales follow up they are the best.
Google+ Review
- April 05, 2018
Google+ Review
- April 05, 2018
Google+ Review
- April 05, 2018
Google+ Review
- April 05, 2018
Very customer friendly atmosphere.
Google+ Review
- April 05, 2018
Another great service appointment with Viti. They have great customer service and take care of their clients. Drop off and pick up was smooth, organized and quick.
Google+ Review
- April 05, 2018
i have been a customer at Viti Mercedes Benz for a number of years now they are simply the best i have ever dealt with a my service adviser Doug Eccleston goes above and beyond every time i need them.
Google+ Review
- April 05, 2018
I've bought three cars from Viti and will probably purchase a 4th in the near future. I appreciate my Viti Sales Professional Gary Garofalo as well as my service advisor, Doug Eccleston and the team of people who support them. The drivers are also super nice. The work has always been good and I...
Google+ Review
- April 05, 2018
I received excellent service. My service advisor Daniel Blinn is respectful and knowledgable.
Google+ Review
- April 05, 2018
Just completed "B" service on the G Wagon. Viti is truly the "Best of the Best". Russell Machado takes care of all of the family Benzes (3). He is knowledgeable, accommodates our schedules and follows up. He has earned our trust! Wouldn't think of going anywhere else for sales or service.
Google+ Review
- April 05, 2018
Very informative and helpful Making my purchase for my newSprinter van very relaxing.
Google+ Review
- April 05, 2018
I would recommend Viti to anyone and often do. I also trust them to service my Porsche.
Google+ Review
- April 05, 2018
Exceptional client care and white glove service. Buddy provides a thorough accounting of the work being done on my car. I appreciate the added convenience of a beautiful loaner.
Cars.com Review
- March 31, 2018
Doug Eccleston was great and kept me informed throughout the service process. Was impressed that everyone in the facility stopped to ask if I was being assisted when they walked by even through I was obviously not there to buy a car. Once they realized that my service would take longer than...
Cars.com Review
- March 30, 2018
Bob collision manager was more than wonderful. Great place for all your auto needs. I have a great experience whether buying service department and now I can also add your collision department. Thank you Bob.
Cars.com Review
- March 24, 2018
Excellent dealership fast service always on time,work done correctly the first time. Car comes back clean.They will deliver the vehicle anywhere you want best dealership
Cars.com Review
- March 23, 2018
Excellent Service Bought a Part from the parts department asked the service advisor if it could be installed right away. Bud took car of me right away told me to pull right into the service bay. Told me we will take care of everything.
Cars.com Review
- March 22, 2018
The Viti team always exceeds expectations and delivers great service. Called at 11 AM for an unexpected, minor safety related, issue. They had a loner available at 12 noon and fixed the problem by 4 PM.
Cars.com Review
- March 21, 2018
SUSAN IS MY SERVICE AND SHE IS VERY GOOD , GREAT EXPERIENCE , AND VERY HELP FULL , Viti IS LUCKY TO HAVE A PERSON LIKE HER .
Cars.com Review
- March 19, 2018
Great team at Viti!!! Excellent knowledgeable staff. This was my first time at Viti for service and was surprised to receive a loaner. Danny and Doug provided excellent customer service, they answered all of our questions, and addressed all the issues with the car. The parts department was...
Cars.com Review
- March 16, 2018
Always easy to work with Russell Machado, no one knows customers and their needs like Russell and it's a pleasure doing business with a "real" professional!!
Yelp Review
- March 09, 2018
Wonderful service. Susan and the rest of the staff are there to please. The mechanics are knowledgeable and willing to take the time to explain what is going on with your car. Even the man who dropped off the loaner was really great.A+
Google+ Review
- March 05, 2018
Google+ Review
- March 05, 2018
Good people
Google+ Review
- March 05, 2018
I have been taking my SUV to Viti since moving here in 2014. They always accommodate my schedule, are fast to repair as well as respond to issues with my car, and the staff could not be more friendly. Their prices are in line with my MB service dealer in Virginia; always a bit more than small shops...
Cars.com Review
- February 28, 2018
Easy to schedule and to reschedule. The email confirmation is really helpful. - Service done expertly and car returned cleaner than delivered. Great communications with service advisor.
Cars.com Review
- February 28, 2018
Striving to make things perfect. The dealership communicates well with its clients. You feel like you really matter. I like the follow up email reminder. I always get a notice on my dash, but the email carried thought right into my workplace. Making appointments there is easier for me. It is a...
Cars.com Review
- February 26, 2018
Everything was so easy, pleasant and professional from the minute I walked in the door. I will be back for all of my new car needs.
Cars.com Review
- February 24, 2018
Jon Lehane and Sarah Every made my experience so pleasant and easy, fast !!!! I always have dreaded going to a dealer!!!! Its always took all day and uncomfortable day and always stressful! Thank for having this two wonderful young people love them
Yelp Review
- February 23, 2018
From the purchase to the service, I've had nothing but very positive experience at Viti. Their customer service is phenomenal.
Yelp Review
- February 22, 2018
Great service! We always buy and maintain our Mercedes at Viti. Highly recommend.
Cars.com Review
- February 22, 2018
A simple windshield replacement that went very smoothly. Susan took care of everything! Didn't worry much about a thing! Prompt,fast pickup and delivery! Viti comes through again.
Cars.com Review
- February 19, 2018
I have been buying my cars from Viti for over 10 years and always have had amazing service! I wont go anywhere elese. Love their Mercedes loaners!
Cars.com Review
- February 18, 2018
From the minute I placed a service request with Sue McDermott, Viti professionals took over and made life easy. Sue set the time for a pick up; pick up was on time & loaner vehicle excellent; Sue called with $$ estimate for service I had required, I ok'd; Sue called back with a couple of...
Cars.com Review
- February 13, 2018
Our salesman Jonathan Lehane was absolutely wonderful and so professional. He was very patient with us explaining all of the mechanisms that were featured on our 2015 Mercedes Sedan. Not only once but twice after he had explained it the day before. He took us out for a drive and explained all of...
Cars.com Review
- February 07, 2018
I came in on an emergency basis and was welcomed in a very friendly manner. I was back on the road in no time with my repair done. Fantastic experience!
Google+ Review
- February 05, 2018
Google+ Review
- February 05, 2018
Google+ Review
- February 05, 2018
GREAT PLACE FOR SERVICES
Google+ Review
- February 05, 2018
Great automobiles, sales and service!
Google+ Review
- February 05, 2018
Google+ Review
- February 05, 2018
Top-notch dealership . . . highly recommend!
Google+ Review
- February 05, 2018
A totally seamless service experience!
Google+ Review
- February 05, 2018
Tremendous service and fair pricing. Krista Martitz went out of her way to make us feel completely comfortable while choosing the correct vehicle for our needs. Then, Krista delivered the car to us in person to be sure we understood all of the ins and outs of the new MB technology. We highly...
Google+ Review
- February 05, 2018
Regular sales pitch and pressure. I knew more about the cars then they did. I may have been in a sweatshirt, but I wasn't there to buy a C class. I was there to buy a S class for my wife. What do I want for monthly Payments? How about APR vs ROI. Must be because of proximity to Fall River and New...
Google+ Review
- February 05, 2018
VITI MERCEDES is the most professional and friendly place to bring your vehicles, their staff and ownership, make you feel like you are the most important person to walk in that day. And they don't try to upcharge you or sell you any item you are not interested in.
Google+ Review
- February 05, 2018
I received excellent service from Viti on my recent visit. Russell M. is attentive and responsive to all questions and details. Due to recent surgery, I needed a loaner vehicle that I could get in and out of and he was able to arrange for one in a timely fashion.Another great service...
Google+ Review
- February 05, 2018
Best Car Buying Experience Ive ever had. Customer Service is top notch and everyone is extremely easy to work with. Brad, Sarah, Steve, and Will were awesome! Im a customer for life and I love my new e-class. Thank you!!
Google+ Review
- February 05, 2018
Sue McD. is wonderful to work. I am very pleased with everything about Viti. The fact that they can pick up and return my car is so helpful. When I get my car detailed (and the owner of 3 German Shepherd Dogs), it comes back looking like a new car. Don't know how they do it!
Cars.com Review
- February 03, 2018
Had the opportunity to drop my car off myself. Check in was seamless and easy - even when we had to do a last minute swap of loaner cars. All around, Viti comes through again. Despite the inclement weather, the crop off of my car was on-time and uneventful! A+++
Cars.com Review
- February 01, 2018
Another great service experienceprompt, efficient, and courteousRuss is a great facilitator! This was the biggest job that Viti has completed for me and I am impressed with how quickly it was diagnosed, the parts obtained, and the work completed. Thank you!
Cars.com Review
- January 31, 2018
I dealt with Bob Floravanti and purchased a new Sprinter Van 4x4. The deal went through seamlessly from start to finish. I had a tire issue early on that Doug Eccleston corrected immediately so I would definitely recommend Viti to anyone looking for a Mercedes.
Cars.com Review
- January 29, 2018
After having my old car "die" it was a pleasant experience to feel completely taken care of. The staff at Viti are professional and took me by the hand to make sure that I was satisfied and happy, with no pressure. Thank You Viti.
Cars.com Review
- January 28, 2018
On my 11th MB......customer service and making buying and service my vehicles easy as pie. Greg Forrest Sales and Russell Machado Service are awesome. HIGHLY RECOMMEND
Yelp Review
- January 25, 2018
Viti Service is exceptional, fast and professional. Thanks Doug and crew!Tom DelFarno. Lincoln RI
Cars.com Review
- January 25, 2018
Exceptional service from Doug and crew! Always professional and fast. Best service department anywhere. Car was returned in pristine condition. No other service Dept comes close.
Cars.com Review
- January 24, 2018
Jon LeHane made the process incredibly effortless. He was attentive to my preferences and truly ensured I chose the vehicle that matched my goals. I appreciate that every step of the way Jon was knowledgable and created a comfortable environment. I am ecstatic with the new vehicle, felt the...
Cars.com Review
- January 21, 2018
Always great!! The people are always friendly and willing to go out of their way!! I can usually look over the latest models and find something I'm interested in.
Yelp Review
- January 17, 2018
Great place to buy or lease a new Mercedes. Brad Barry was great. He answered all our questions and got us a great deal. I'm loving my new car.
Cars.com Review
- January 08, 2018
I received excellent service from Viti on my recent visit. Russell Machado is attentive and responsive to all questions and details. Due to recent surgery, I needed a loaner vehicle that I could get in and out of and he was able to arrange for one in a timely fashion.
Google+ Review
- January 05, 2018
Google+ Review
- January 05, 2018
Google+ Review
- January 05, 2018
I have been with Viti for over 2 years now. My service adviser, Doug, is always prompt in returning my calls and answering any concerns I have. The service has always been exceptional.
Yelp Review
- January 05, 2018
I've always been very satisfied with any dealings at Viti Bros. They go out of their way to please the customer.
Cars.com Review
- January 04, 2018
Customer service was excellent and everyone we came in contact with were friendly, even employees who were not helping you purchase the vehicle.
Cars.com Review
- December 31, 2017
Tony Miele was incredibly helpful and knowledgeable in rendering extensive repairs to my 1985 Mercedes. I am a Viti customer because of Tony and I look forward to working with him on all of my interaction with Viti motors . Very professional and considerate.
Cars.com Review
- December 28, 2017
Called Russ and left a VM that my wiper blade flew off the car....around noon I called him back to see if he got my message.....he told me he sent the mobil van out and it's all fixed.....WOW that's great service and the reason I've bought 11 cars from Greg Forrest at Viti......he and Russ Machado...
Cars.com Review
- December 19, 2017
My experience buying a new 2017 Sprinter Cargo Van from Viti, Inc it did truly exceed my expectation ! My sales Gary Garofalo was quick, easy to deal with and professional! Also Sara from financing and Joanne the sales manager did make everything go flowless. Although was almost 1000mile away from...
Cars.com Review
- December 10, 2017
Service is top notch at Viti's. I really appreciate my service expert, Ray Marchado. He always explains what the problem was and how it affected the operation of the car----as a woman I very much appreciate his spending the time to explain. And---the car always comes back nice and clean!!!
Cars.com Review
- December 09, 2017
GREAT STAFF THROUGH AND THROUGH!! FACILITIES ARE TOP OF THE LINE.
Cars.com Review
- December 06, 2017
Everyone at Viti is professional and know there stuff. My salesman Jon LeHane made the whole experience first class. Highly recommend
Cars.com Review
- December 05, 2017
ecpect two things: very very expensive (parts and labor) long wait time waited from 9:30 am till 3:17 pm (and I did have an appointment at 9:00 am ) all they did is hook my car to OBD2 Scanner (you can get the same service FREE at any auto part store) . They charged me $162.00 for that. never going...
Google+ Review
- December 05, 2017
Google+ Review
- December 05, 2017
I have made the mistake of having my Mercedes vehicle serviced there 3 times. I thought they would be better but no change. The don't do what they say, when they say. It is hard to believe that such a company can be run so badly.
Google+ Review
- December 05, 2017
As usual, another great experience having my car serviced at Viti Mercedes in Tiverton, RI.
Google+ Review
- December 05, 2017
Staff is so awesome. Extremely helpful and conscious. Staff actually waited after they closed so that I could pick up my car
Google+ Review
- December 05, 2017
Got a great deal on a car. Huge inventory. Anthony was great to do business with.
Google+ Review
- December 05, 2017
I will start by saying Thank you so much to Dina and Brad G. They did an excellent job and professional service as we made the purchase of first Mercedes-Benz. Over a month ago we stepped in Viti searching for a car and see what we find after few stopped at other dealerships. I reached out to Viti...
Cars.com Review
- December 04, 2017
They are always excellent and very accommodating. Never have a problem with the service department.
Cars.com Review
- December 01, 2017
Great professional service. Sue is great very professional and very warm.
Cars.com Review
- November 30, 2017
I have been associated with Viti Mercedes for 17+ years. I just purchased a new 2018 C-Class 300 4Matic sedan. My buying process with Jon Lehane, the sales representative, has been excellent. From the initial meeting to the receipt of my car Jon was intimately involved and responded quickly to any...
Cars.com Review
- November 27, 2017
My car purchase experience was one of the best Ive experienced. My sales person was courteous, prompt and honest.
Yelp Review
- November 24, 2017
So far my experience with Viti has been great! I purchased a used car, which I had been looking for a while. The price had to be right, and the condition, service records, and mileage were my priority. I found my 2005 CDI through Car Gurus, and to my surprise it was at Viti. The car was a one owner,...
Cars.com Review
- November 20, 2017
Drove from suburb of Boston, MA to Tiverton, RI, over 50 miles, to purchase a CPO MB E350 that I found listed on Viti's website. Brad, the sales person, did an excellent job explaining all of the technology in the vehicle during the test drive. Put together an offer and I purchased car within an...
Cars.com Review
- November 17, 2017
I have no idea what the Viti gang did to my 1979 280-TE when I brought it in for a simple pre-winter checkup with oil chnage and lube, but in an hour they turned my well-running 38-year old into a true rocket ship. It was like they had installed a new engine!
Yelp Review
- November 15, 2017
Always have great results at Viti. Bud Cartin has been my service Advisor since 2013 and is polite and answers my questions, without making me feel stupid for asking. Great service, a loaner car if necessary and always treated well by all the staff!
Cars.com Review
- November 14, 2017
Buying our new GLC300 was just easy! Jonathan Lehane was pleasant, not pushy, but gave us an offer we could not refuse! I highly recommend Viti and Jonathan Lehane.
Yelp Review
- November 07, 2017
* * * LATEST * * * Just off the phone with the Service Director - he says new "no valet/no loaner" policy is a company decision to reduce liability and save $$. Cited numerous difficulties with drivers and a shortage of Sprinter techs. Guess for future service, I'll become much more familiar with...
Google+ Review
- November 05, 2017
Top of the Line
Google+ Review
- November 05, 2017
We have purchased 3 cars from Viti and have been very satisfied with sales and service. In fact my daughter came from Maine to purchase her CLA because of our experiences. Sue has been our Service Rep since our first purchase. She is very helpful and always considers our feelings and expectations...
Google+ Review
- November 05, 2017
Back in 2010 I took my 1982 Mercedes 300TD wagon to Viti for an inspection; when I picked up the car, they refused to charge me: 'Merry Christmas', they said with a smile. Still to this day I remember how surprised I was, and find myself writing this review as a testimony of their superlative...
Cars.com Review
- November 05, 2017
I recently purchased a new Mercedes and the whole experience was great. The process was quick and my car was delivered on time. I even had a battery issue in the first month and they came to my work got the car left me a loaner and came back the next day as promised. Couldnt have been happier with...
Cars.com Review
- November 04, 2017
Great service when I dropped my car off and when they delivered my car back to me. Overall happy with work done to fix an annoying rattle in the dashboard. I look forward to continued quality service.
Cars.com Review
- November 03, 2017
Quality service from any business starts with the people at the top and Viti offers top quality. It is my observation that all positions are well trained. My personal contact is with Russel Machado who embodies the perfect service adviser. Knowledgeable, straight forward and with a sense of humor. ...
Cars.com Review
- October 30, 2017
Personnel and service are first rate. This also applies to the facility as well. We have done business with Viti, Inc. for ten years; it has always been a pleasure.
Cars.com Review
- October 30, 2017
I would be remiss ,if I did not acknowledge the pleasant experience that I had with my salesman Jon Lahane: on my purchase of a E400-2018 Jon was extremely professional& cordial,from the minute that I stepped into Viti and to the sale. I was extremely pleased with knowledge he provided of my car...
Cars.com Review
- October 27, 2017
It is a pleasure to do business with Vitti. In my long experience there are no surprises: everyone is professional and everything is done to perfection! I do recommend Vitti to my friends and many of them have taken my advice!
Cars.com Review
- October 26, 2017
Another great service experience as usual. Very convenient pick up and drop-off. Dave