Google Review
- September 10, 2019
Google Review
- September 10, 2019
Since owner's son moved from Service to his ownership role, service department is below par and below standard. I currently get 2 of my cars serviced there and it takes days before my advisor calls me back and sometimes she just plainly forgets about calling back. Viti sales is amazing, go somewhere...
Google Review
- September 06, 2019
Since owner's son moved from Service to his ownership role, service department is below par and below standard. I currently get 2 of my cars serviced there and it takes days before my advisor calls me back and sometimes she just plainly forgets about calling back. Viti sales is amazing, go somewhere...
Google Review
- September 04, 2019
Google Review
- August 28, 2019
Google Review
- August 23, 2019
Google Review
- July 19, 2019
Google Review
- July 17, 2019
Google Review
- July 16, 2019
Google Review
- July 14, 2019
So happy with our purchase.
Google Review
- July 14, 2019
So happy with our purchase.
Google Review
- July 10, 2019
Yelp Review
- July 09, 2019
this past spring I was looking for a summer toy, decided on a SLK 350, I looked at several and decided to buy the one at Viti, it was a bit more expensive than others i looked it but it was at a MB dealer, Being a used car (2005) it came with the basic 30 day warranty which I fully understood and I...
Google Review
- June 22, 2019
Had warranty work on brake sensor. 2003 E320 with 148000 miles. Covered repair. They even washed the car and wheels.Thank you Bud my service advisor.
Google Review
- June 22, 2019
Google Review
- June 20, 2019
I didn't buy my car at Viti (wish I did), but I did bring it there to be serviced. As a first time customer they made me feel like a part of their working family. The staff was approachable and the accommodations made the wait seem brief! Bud (Senior Service Consultant) informed me that my car would...
Yelp Review
- June 19, 2019
After gong to my local Mercedes dealership for over 12 years, I decided to go to Viti. I shopped around the car I wanted and found the car at Viti, who gave me the best pricing and best service. Jim Aspry was helpful and professional and got me in and out with the best car for me at the best price....
Google Review
- June 11, 2019
I feel like I'm arriving at Fantasy Island with someone saying smiles everyone, smiles... but it is a fantasy after all. I have had my autos serviced from this dealership due to proximity for 8+ years however I would not recommend buying from them. Bought and 2016 E350 tried to trade-in 2 months...
Google Review
- June 09, 2019
Yelp Review
- May 23, 2019
We worked with Jim Aspry to buy a GLC. We came on a Saturday, and I was impressed with the amount of time he spent walking us through the car. When we decided to buy a few weeks later, Jim was extremely diligent at making sure everything was ready with the paperwork. He would follow up with...
Yelp Review
- May 23, 2019
I have this business one star, only for the courtesy of one salesman...I would have rathered give them none!I found a used car there that I liked, and went to see/drive it...haggled a price, and went back with approved financing, and a check draft for the difference. Since it wasnt 'in house", for...
Yelp Review
- May 21, 2019
We traded in our 2013 C300 MB for a Toyota Camry. There was a lot of time left on our extended warranty. We have repeatedly contacted the finance office and Mercedes, since early February 2019. It's May 21, 2019 and no refund. The dealer does not return calls unless there are legal threats attached...
Google Review
- May 07, 2019
My experience with Viti was nothing less than abhorrent. I NEVER leave negative reviews; however, I had to alert other consumers before it ate away at my conscience. As a new potential Viti customer, I find the entire dealership misleading and dishonest. I had all intentions on purchasing a vehicle...
Google Review
- May 06, 2019
My experience with Viti was nothing less than abhorrent. I NEVER leave negative reviews; however, I had to alert other consumers before it ate away at my conscience. As a new potential Viti customer, I find the entire dealership misleading and dishonest. I had all intentions on purchasing a vehicle...
Google Review
- May 05, 2019
So I am stopping in to update my initial post. After this post I heard from their business development manager , apparently their web referral service wasnt working properly which is why I never got a response from my web query. I also heard from their sales manager and Gm. They responded to this...
Google Review
- May 04, 2019
They were courteous for sure, but not willing to take a fair offer!!! They wanted more!!!
Google Review
- April 26, 2019
My brakes were recommended to be replaced however it's not a clear answer if it's absolutely needed to be done. I advise Viti to implement a digital multi point inspection so that they can show you what actually needs to be replaced and help you as the customer determine if these services are...
Google Review
- April 23, 2019
Doug is excellent ! Dan M. Is pretty nifty too
Google Review
- April 14, 2019
Google Review
- April 12, 2019
Google Review
- April 11, 2019
Viti has great customer service. Would recommend to everyone.
Google Review
- April 09, 2019
Great dealership, I was traveling up to Massachusetts and got a blow out. Pulled into Viti and they jumped on right away. The service rep Danny Martinez pulled it into the shop and had me back on the road in about 30 minutes. I was very impressed how professional, understanding and prompt the...
Google Review
- April 08, 2019
So I was driving down Route 6 on the cape minding my own business and going about my way when a car with license plate number 41700 and another number but I'm not going to put it on there , with by Viti all over it. Cut me off on the highway and then slammed on his brakes so that I could rear end...
Google Review
- April 07, 2019
Trying to purchase a new vehicle, have put in multiple internet request for quotes for cars on the lot with no response. Visited Viti last week and although the sales person was low pressure which we appreciated ( thats why they get two stars instead of one) we asked them to find a vehicle closer to...
Google Review
- April 01, 2019
I would not be buying from Viti anything after my last experience.
Google Review
- March 30, 2019
Google Review
- March 28, 2019
Viti Mercedes-Benz knows about the cars theyre selling and they wont leave you in the dark with anything. I highly recommend coming to this dealership if youre looking for the best .!
Google Review
- March 08, 2019
Very friendly.
Google Review
- March 05, 2019
Google Review
- February 27, 2019
Cars.com Review
- February 26, 2019
Excellent service and facility. Very good. Have dealt with the Viti dealerships for years. They are attentive to all my needs. Service like theirs is not found very often nowadays
Google Review
- February 18, 2019
Just wanted to take a quick minute to sing the praises of all the folks (in particular Greg Forrest and Sarah Avery) at Viti Mercedes-Benz. Friendly, efficient and professional are immediate adjectives that come to mind, but, most of all, it was the care for the customer that was in evidence from...
Google Review
- February 16, 2019
Pleasant buying experience.
Cars.com Review
- February 13, 2019
This was a routine RI inspection visit for my V60 -- it was done in a timely courteous manner and I received good advice on the car's condition
Cars.com Review
- February 13, 2019
Very cordial and accommodating for our needs-made our service experience seamless-picked up our car, left a loaner and returned our car in the time they said they would. Same experience as every other time.
Google Review
- February 11, 2019
Cars.com Review
- February 08, 2019
I have been pleased with my service experience at Viti for the last two years. Always ready to provide a loaner car. The employees are friendly and accommodating. I look forward to continued superlative service by the Viti Mercedes team.
Google Review
- February 07, 2019
Great service
Google Review
- February 07, 2019
I highly recommend Viti Mercedes, and in particular, Greg Forrest. He is the consummate professional and extraordinarily patient with the technologically challenged. 5th purchase from Greg and all have gone smoothly!
Cars.com Review
- February 06, 2019
I want to thank Jonathan and colleagues for an excellent car buying experience. This is my second purchase with Viti. I shopped at two other dealerships in Mass but didn't have the level of professionalism as Viti.
Yelp Review
- January 30, 2019
We have purchased two E-class Mercedes from Viti over the last several years, and could not be happier with the sales and service experience. Viti is one of the few remaining dealers that seems to truly appreciate and understand the value of high quality service and customer focus. Viti employs...
Google Review
- January 22, 2019
Peter Brown is excellent at his job. He listens, takes care of any concerns that I may have and takes excellent care of my vehicle. He's always available and returns phone calls promptly. I could not ask for a better Service Representative. Viti goes above and beyond to take outstanding care of its...
Cars.com Review
- January 19, 2019
The Service Advisor Doug Eccleston arranged for my vehicle to be picked-up and delivered back to me. Both drivers were excellent and informative about the loaner vehicle. The loaner vehicle was in excellent condition. My vehicle was returned in perfect condition and the tire replacement was...
Cars.com Review
- January 18, 2019
The pickup and drop off a loaner vehicle is like having the dealership in you home town. They were here exactly at the time requested and our car was returned the same day, washed and vacuumed and properly serviced. It doesn't get better than that...Bruce
Cars.com Review
- January 16, 2019
Greg Flynn provided outstanding customer service...fantastic job with me. Greg was professional and on top of every aspect of the repair job. Thank you Greg
Cars.com Review
- January 12, 2019
Outstanding customer service at Viti. Everyone was so friendly and the service was fast. Love that they even washed my car. I would definitely recommend Viti.
Google Review
- January 10, 2019
I have been a customer of Viti Volvo, not Mercedes Benz as in this evaluation, but they are side by side, and I didn't want to miss this opportunity to sing the praises of Viti Volvo (aka Volvo of Tiverton). We have 2 Volvo XC70's which I have serviced by the excellent group at Volvo of Tiverton. ...
Cars.com Review
- January 10, 2019
We currently have an Audi, BMW, Jeep Lexus and Mercedes in our family, have all our vehicles serviced by the manufacturer’s dealerships and Viti is without a doubt the finest of all the dealerships we frequent. Our current Mercedes is our third and we will undoubtedly replace it with another...
Cars.com Review
- January 09, 2019
Service Rep Doug always professional, courteous, attentive. Service Repair has always been an excellent job done. The loaner and pick up and return option is a priceless value
Google Review
- January 07, 2019
Peter Brown is excellent at his job. He listens, takes care of any concerns that I may have and takes excellent care of my vehicle. He's always available and returns phone calls promptly. I could not ask for a better Service Representative. Viti goes above and beyond to take outstanding care of its...
Cars.com Review
- January 07, 2019
Greg Forrest is our family salesman.....he is the best...asked him to find a specific car....and he did....it was on a ship head to States....we bought it while at sea...got to Baltimore had it 2 days later. Russ Machado is our service person and goes out of his way to take care of even the most...
Cars.com Review
- January 06, 2019
Peter Brown continuously offers both my husband and myself exceptional care, consideration, and service for our two Volvo’s. Which is why we continue to trust and return to Viti for our car servicing as well as questions. Prompt, complete care we always bring our cars home with complete customer...
Cars.com Review
- January 04, 2019
My service person Mr. Brown was fantastic. He was able to get my car repaired without an appointment scheduled. I am extremely satisfied with my service. Thank you Mr. Brown
Cars.com Review
- January 03, 2019
Tire pressure sensor on after work. Probably due to tire rotation but not sure. Pretty annoying and now I have to find out how to shut it off.
Cars.com Review
- December 31, 2018
Greg Flynn and his service team at Viti Volvo are AMAZING! I would definitely recommend Viti Volvo to all my friends and all my relatives!
Google Review
- December 29, 2018
I cant say enough about Peter Brown!! What outstanding employee. Go out of his way to help the clients.. We need more like him.. My doors on my car was not unlocking or locking her call the Volvo dealer and explain to they I need this issue resolved... Yes Peter once again made it happen... Thank...
Google Review
- December 27, 2018
Service department was on point, called in at 4:40pm about a flat tire. Around 5:30pm tow truck came to my house with a loaner. Great customer services, Ray will take care of you!
Google Review
- December 27, 2018
Viti's sales team was seamless, professional and highly knowledgeable. From initial contact with Rob Robertson who leads the internet team with a smooth hand off to Sales consultant Kerry Santagata who did an outstanding job coordinating the resources of Viti to complete my transactions..
Google Review
- December 27, 2018
We had a fantastic experience buying our E-class at Viti. Chris Hansen was knowledgeable, personable and easy to work with. The sales process was free of pressure, and Chris even personally delivered the car to our home. We could not have asked for anything more. Thanks to Chris and the Viti team!
Google Review
- December 27, 2018
excellent service as always
Cars.com Review
- December 22, 2018
Great service on time no delays! Service representative was very accommodating, took time to answer all questions and explained service in detail. Highly recommend and will return.
Cars.com Review
- December 14, 2018
My recent purchase at Viti Mercedes Benz was a great buying experience. I really enjoyed working with Jon Lehane who took the time and helped make the process effortless. I'd like to thank the entire team at Viti for their patience and professionalism .
Cars.com Review
- December 14, 2018
I was looking for a CPO Diesel used car. I had purchased used diesel form Viti back in the 90's. This was a wonderful experience that had exactly what I was looking for. I would highly recommend giving Viti a try if you are looking a Mercedes Benz.
Yelp Review
- December 13, 2018
I had a recall on the airbags on my 2009 Mercedes C 300 . i brought in the car on the 28 th of September to have the airbags replaced and they replaced the airbag in the steering column and passenger side.7 days later the steering column locked up. they told me it had nothing to do with the airbags....
Google Review
- December 10, 2018
We had a wonderful experience with Kerry Santagata at Viti. She made the purchase experience comfortable and easy. I would recommend visiting Kerry for all of your car buying needs!
Cars.com Review
- December 10, 2018
They made the car buying process easy. I found the car online, scheduled a test drive. Drove a couple cars, completed a couple forms to apply for financing and picked up the car the next day.
Cars.com Review
- December 10, 2018
Sean Gebert and the Sales Manager made our new car purchase a breeze. We appreciate Viti’s professional service and follow-up after the sale. That’s why we keep coming back!
Cars.com Review
- December 10, 2018
Exceptional from start to finish. I came with a number in mind and they made it happen. Easiest process ever in buying a vehicle. No pressure everyone was on point and so accomadating to your needs. Definitely A+ service all around.
Google Review
- December 09, 2018
Great experience. no high pressure sales just good honest service
Cars.com Review
- December 08, 2018
Viti’s Service team consistently displays the outstanding professional performance. They proactively seek ways to make both the work they do on the vehicle and the customers’ experience better every time.
Google Review
- December 07, 2018
Previous experiences have always been great but lately the quality of service has slowly declined. Our last experience left me with an extra charge on my credit card, which was an oversight from what appears to a lack of organization. I was offered an interior/exterior detail for the inconvenience...
Google Review
- December 06, 2018
Cars.com Review
- December 04, 2018
Unfortunately, I cannot recommend this dealership for purchasing a car. They were dishonest about the price they were giving me for my trade and rolled negative equity into the price of the new car without my knowledge. They also had me fill out the wrong paperwork twice, which required me to...
Cars.com Review
- December 04, 2018
The end result was not what was promised. Viti made 3 mistakes on the purchased agreement. They made this a very difficult process. I wouldn’t recommend this dealership.
Cars.com Review
- December 03, 2018
We recently purchased a pre-owned 2015 C300, and worked with Jon Lehane at Viti. He was an absolute joy to work with! Patient, thoughtful, knowledgeable, focused, intelligent, and resourceful, Jon has outstanding interpersonal skills and he worked with us over the course of a few weeks to get...
Google Review
- November 30, 2018
Always great service! Made my appointment online, drive up into warm covered space, pop into the waiting area for a brief wait with comfy chairs and great hot drink machine....today I had hot chocolate. Then in to review services to be done and out to my running and warmed up loaner that is clean...
Cars.com Review
- November 30, 2018
Met Jon. Excellent salesman and and expert on my BMW. Highly skilled. Helped me through the purchase process. Always there giving me updates. Staff found excellent finance options for me. Completed the transaction without issue and had me driving the vehicle home the same day. Professional...
Google Review
- November 29, 2018
Honest and reliable parts department
Cars.com Review
- November 28, 2018
Hi All, I'm glade that you are reading this because it's all true!!! Since I've purchased my Mercedes from Viti, I like most of you put such a demand on how my car performs, cost of maintenance , customer service and would we return to that dealership. I highly recommend that you visit this...
Google Review
- November 26, 2018
Yelp Review
- November 25, 2018
Not an easy place to buy a vehicle. I found this place through . I don't understand why they would spend the time advertising online and then have absolutely no salesmanship when customers respond to it. Robert Fioravanti, the salesman, had nothing to add except to cryptically email back to tell me...
Google Review
- November 25, 2018
Friendly staff and low stress sales group.
Google Review
- November 24, 2018
Excellent service!! Thank you to Peter Brown.
Google Review
- November 23, 2018
Love how they gave me the same model and year loaner car while my car was in for service.
Google Review
- November 21, 2018
Honest and reliable parts department
Google Review
- November 17, 2018
I have been a customer at Viti Mercedes Benz since 2000. I will continue to be a Viti customer. Prompt efficient service and always with a smile! They deserve their Five Star rating.
Google Review
- November 17, 2018
Google Review
- November 16, 2018
Thank you Sue. You are a true professional-refreshing!
Google Review
- November 16, 2018
Never disappointed in the personalized and convenient service I receive at Viti - easy drop off and pick up - no hassles and no need to arrange rides, etc. Service needs reviewed by service reps in detail - effective communication throughout the repair/service process. Love these guys. Another...
Google Review
- November 15, 2018
Viti Mercedes always provides a prompt appointment for needed maintenance. The work and the parts are first rate. The most recent job involved replacement of air bags.The option of vehicle pick-up at the home is very convenient. Sue McDermott (my service coordinator) always goes out of her way to...
Google Review
- November 14, 2018
Google Review
- November 13, 2018
Google Review
- November 07, 2018
Nice place,friendly,good service!
Google Review
- November 01, 2018
Very good buying experience. Everyone at Viti was very friendly and super helpful. They treat customers with respect, which is not something we found in other dealerships.Continued good service - thanks...
Cars.com Review
- October 31, 2018
Mr. Lehane is positive, polite, classy, and trusted. No pressure works well with me, and he exemplifies the consummate professional. My local dealer can’t/won’t do what you so easily accomplish.
Google Review
- October 30, 2018
Driving our out-of-state RV, a significant mechanical RV issue occured. Limpted to this dealership & was immedialately diagnosed & serviced.On the road later in the day; had a loaner van for several hours to tour the area. ABSOLUTELY could not be more delighted with service & accomidations. 11 out...
Cars.com Review
- October 29, 2018
This is my second Mercedes from Viti! They are wonderful! From Greg my salesperson, to Deb in Finance, and then to Ray in Service! Best deals! Best service! They always take care of me and answer all my questions giving me the best advice. I wouldn’t shop for a Mercedes at any other dealer!
Google Review
- October 29, 2018
Excellent service!! Thank you to Peter Brown.
Google Review
- October 28, 2018
I am very pleased to say that Viti takes very good care of my car. The service from beginning to end is spectacular. The staff is ready to help with any questions I may have or with communications about the needs my car might have; and then call when the servicing is complete. It is just...
Google Review
- October 27, 2018
Google Review
- October 26, 2018
Greg Flynn was amazing to deal with when servicing my Volvo at Viti in Tiverton, GREAT Customer Service! Would strongly recommend Greg to my friends!
Cars.com Review
- October 25, 2018
Greg Flynn was amazing to deal with when servicing my Volvo at Viti in Tiverton. Greg provided GREAT Customer Service! Would recommend Greg to all my friends!
Cars.com Review
- October 19, 2018
I always receive excellent customer service at Viti Volvo of Tiverton. The staff is the best I have ever dealt with in the past 16 years of owning and servicing a Volvo!! Very trusting, helpful, professional and friendly!
Google Review
- October 18, 2018
Cars.com Review
- October 12, 2018
Took the car in for annual maintenance, which was free. While there, They applied the “ding removal” plan I purchased when I bought the car and has now paid for itself. Service was friendly, effective and outstanding as usual; it’s like the bar in the old tv show, where “everybody knows your name”,...
Cars.com Review
- October 10, 2018
We have brought our Volvo to Viti for several years and would not go anywhere else, they are terrific in all regards, and we recommend them without reservation.
Google Review
- October 10, 2018
Best serviceso I am their royal customer for 18 years
Google Review
- October 10, 2018
Google Review
- October 09, 2018
excellent service always they have loaner car for customers
Cars.com Review
- October 05, 2018
They make sure your vehicle is ready to go before they let you go they are great from Susan right down to mechanics they deliver
Cars.com Review
- October 03, 2018
Consistently great service from the Viti Team! We have three Mercedes in the family, and would not go anywhere else for service. Fast response time and free pick up and return are especially important to us.
Cars.com Review
- October 02, 2018
Just purchased our fifth Mercedes from Viti. The sales and service e perience has always been excellent but our most recent sales experience with Jonathan Lehane stands out. Jon’s listening skills, low key approach, professionalism and excellent product knowledge combined to create a smooth,...
Google Review
- September 29, 2018
Doug E makes all issues go away.. Small or large.. A Trusted Advisor.
Google Review
- September 28, 2018
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special...
Cars.com Review
- September 23, 2018
Always very happy with Viti Volvos. This last repair visit was definitely a challenge and hopefully all is well and the issue will not pop-up again. Do note the car is a 1999 S70 Volvo with 50,000 miles. Bought out of my lease with another dealer. The car is always a challenge but Viti is not...
Cars.com Review
- September 23, 2018
My Benz is 40 years old, running great because of Susan McDermott and the rest of the Viti team, and I would never let anyone else touch it.
Google Review
- September 21, 2018