Google Review
- April 14, 2019
Google Review
- April 12, 2019
Google Review
- April 11, 2019
Viti has great customer service. Would recommend to everyone.
Google Review
- April 09, 2019
Great dealership, I was traveling up to Massachusetts and got a blow out. Pulled into Viti and they jumped on right away. The service rep Danny Martinez pulled it into the shop and had me back on the road in about 30 minutes. I was very impressed how professional, understanding and prompt the...
Google Review
- April 08, 2019
So I was driving down Route 6 on the cape minding my own business and going about my way when a car with license plate number 41700 and another number but I'm not going to put it on there , with by Viti all over it. Cut me off on the highway and then slammed on his brakes so that I could rear end...
Google Review
- April 07, 2019
Trying to purchase a new vehicle, have put in multiple internet request for quotes for cars on the lot with no response. Visited Viti last week and although the sales person was low pressure which we appreciated ( thats why they get two stars instead of one) we asked them to find a vehicle closer to...
Google Review
- April 01, 2019
I would not be buying from Viti anything after my last experience.
Google Review
- March 28, 2019
Viti Mercedes-Benz knows about the cars theyre selling and they wont leave you in the dark with anything. I highly recommend coming to this dealership if youre looking for the best .!
Google Review
- March 08, 2019
Very friendly.
Google Review
- March 05, 2019
Google Review
- February 27, 2019
Cars.com Review
- February 26, 2019
Excellent service and facility. Very good. Have dealt with the Viti dealerships for years. They are attentive to all my needs. Service like theirs is not found very often nowadays
Google Review
- February 18, 2019
Just wanted to take a quick minute to sing the praises of all the folks (in particular Greg Forrest and Sarah Avery) at Viti Mercedes-Benz. Friendly, efficient and professional are immediate adjectives that come to mind, but, most of all, it was the care for the customer that was in evidence from...
Google Review
- February 16, 2019
Pleasant buying experience.
Cars.com Review
- February 13, 2019
This was a routine RI inspection visit for my V60 -- it was done in a timely courteous manner and I received good advice on the car's condition
Cars.com Review
- February 13, 2019
Very cordial and accommodating for our needs-made our service experience seamless-picked up our car, left a loaner and returned our car in the time they said they would. Same experience as every other time.
Google Review
- February 11, 2019
Cars.com Review
- February 08, 2019
I have been pleased with my service experience at Viti for the last two years. Always ready to provide a loaner car. The employees are friendly and accommodating. I look forward to continued superlative service by the Viti Mercedes team.
Google Review
- February 07, 2019
Great service
Google Review
- February 07, 2019
I highly recommend Viti Mercedes, and in particular, Greg Forrest. He is the consummate professional and extraordinarily patient with the technologically challenged. 5th purchase from Greg and all have gone smoothly!
Cars.com Review
- February 06, 2019
I want to thank Jonathan and colleagues for an excellent car buying experience. This is my second purchase with Viti. I shopped at two other dealerships in Mass but didn't have the level of professionalism as Viti.
Yelp Review
- January 30, 2019
We have purchased two E-class Mercedes from Viti over the last several years, and could not be happier with the sales and service experience. Viti is one of the few remaining dealers that seems to truly appreciate and understand the value of high quality service and customer focus. Viti employs...
Google Review
- January 22, 2019
Peter Brown is excellent at his job. He listens, takes care of any concerns that I may have and takes excellent care of my vehicle. He's always available and returns phone calls promptly. I could not ask for a better Service Representative. Viti goes above and beyond to take outstanding care of its...
Cars.com Review
- January 19, 2019
The Service Advisor Doug Eccleston arranged for my vehicle to be picked-up and delivered back to me. Both drivers were excellent and informative about the loaner vehicle. The loaner vehicle was in excellent condition. My vehicle was returned in perfect condition and the tire replacement was...
Cars.com Review
- January 18, 2019
The pickup and drop off a loaner vehicle is like having the dealership in you home town. They were here exactly at the time requested and our car was returned the same day, washed and vacuumed and properly serviced. It doesn't get better than that...Bruce
Cars.com Review
- January 16, 2019
Greg Flynn provided outstanding customer service...fantastic job with me. Greg was professional and on top of every aspect of the repair job. Thank you Greg
Cars.com Review
- January 12, 2019
Outstanding customer service at Viti. Everyone was so friendly and the service was fast. Love that they even washed my car. I would definitely recommend Viti.
Google Review
- January 10, 2019
I have been a customer of Viti Volvo, not Mercedes Benz as in this evaluation, but they are side by side, and I didn't want to miss this opportunity to sing the praises of Viti Volvo (aka Volvo of Tiverton). We have 2 Volvo XC70's which I have serviced by the excellent group at Volvo of Tiverton. ...
Cars.com Review
- January 10, 2019
We currently have an Audi, BMW, Jeep Lexus and Mercedes in our family, have all our vehicles serviced by the manufacturer’s dealerships and Viti is without a doubt the finest of all the dealerships we frequent. Our current Mercedes is our third and we will undoubtedly replace it with another...
Cars.com Review
- January 09, 2019
Service Rep Doug always professional, courteous, attentive. Service Repair has always been an excellent job done. The loaner and pick up and return option is a priceless value
Google Review
- January 07, 2019
Peter Brown is excellent at his job. He listens, takes care of any concerns that I may have and takes excellent care of my vehicle. He's always available and returns phone calls promptly. I could not ask for a better Service Representative. Viti goes above and beyond to take outstanding care of its...
Cars.com Review
- January 07, 2019
Greg Forrest is our family salesman.....he is the best...asked him to find a specific car....and he did....it was on a ship head to States....we bought it while at sea...got to Baltimore had it 2 days later. Russ Machado is our service person and goes out of his way to take care of even the most...
Cars.com Review
- January 06, 2019
Peter Brown continuously offers both my husband and myself exceptional care, consideration, and service for our two Volvo’s. Which is why we continue to trust and return to Viti for our car servicing as well as questions. Prompt, complete care we always bring our cars home with complete customer...
Cars.com Review
- January 04, 2019
My service person Mr. Brown was fantastic. He was able to get my car repaired without an appointment scheduled. I am extremely satisfied with my service. Thank you Mr. Brown
Cars.com Review
- January 03, 2019
Tire pressure sensor on after work. Probably due to tire rotation but not sure. Pretty annoying and now I have to find out how to shut it off.
Cars.com Review
- December 31, 2018
Greg Flynn and his service team at Viti Volvo are AMAZING! I would definitely recommend Viti Volvo to all my friends and all my relatives!
Google Review
- December 29, 2018
I cant say enough about Peter Brown!! What outstanding employee. Go out of his way to help the clients.. We need more like him.. My doors on my car was not unlocking or locking her call the Volvo dealer and explain to they I need this issue resolved... Yes Peter once again made it happen... Thank...
Google Review
- December 27, 2018
Service department was on point, called in at 4:40pm about a flat tire. Around 5:30pm tow truck came to my house with a loaner. Great customer services, Ray will take care of you!
Google Review
- December 27, 2018
Viti's sales team was seamless, professional and highly knowledgeable. From initial contact with Rob Robertson who leads the internet team with a smooth hand off to Sales consultant Kerry Santagata who did an outstanding job coordinating the resources of Viti to complete my transactions..
Google Review
- December 27, 2018
We had a fantastic experience buying our E-class at Viti. Chris Hansen was knowledgeable, personable and easy to work with. The sales process was free of pressure, and Chris even personally delivered the car to our home. We could not have asked for anything more. Thanks to Chris and the Viti team!
Google Review
- December 27, 2018
excellent service as always
Cars.com Review
- December 22, 2018
Great service on time no delays! Service representative was very accommodating, took time to answer all questions and explained service in detail. Highly recommend and will return.
Cars.com Review
- December 14, 2018
My recent purchase at Viti Mercedes Benz was a great buying experience. I really enjoyed working with Jon Lehane who took the time and helped make the process effortless. I'd like to thank the entire team at Viti for their patience and professionalism .
Cars.com Review
- December 14, 2018
I was looking for a CPO Diesel used car. I had purchased used diesel form Viti back in the 90's. This was a wonderful experience that had exactly what I was looking for. I would highly recommend giving Viti a try if you are looking a Mercedes Benz.
Yelp Review
- December 13, 2018
I had a recall on the airbags on my 2009 Mercedes C 300 . i brought in the car on the 28 th of September to have the airbags replaced and they replaced the airbag in the steering column and passenger side.7 days later the steering column locked up. they told me it had nothing to do with the airbags....
Google Review
- December 10, 2018
We had a wonderful experience with Kerry Santagata at Viti. She made the purchase experience comfortable and easy. I would recommend visiting Kerry for all of your car buying needs!
Cars.com Review
- December 10, 2018
They made the car buying process easy. I found the car online, scheduled a test drive. Drove a couple cars, completed a couple forms to apply for financing and picked up the car the next day.
Cars.com Review
- December 10, 2018
Sean Gebert and the Sales Manager made our new car purchase a breeze. We appreciate Viti’s professional service and follow-up after the sale. That’s why we keep coming back!
Cars.com Review
- December 10, 2018
Exceptional from start to finish. I came with a number in mind and they made it happen. Easiest process ever in buying a vehicle. No pressure everyone was on point and so accomadating to your needs. Definitely A+ service all around.
Google Review
- December 09, 2018
Great experience. no high pressure sales just good honest service
Cars.com Review
- December 08, 2018
Viti’s Service team consistently displays the outstanding professional performance. They proactively seek ways to make both the work they do on the vehicle and the customers’ experience better every time.
Google Review
- December 07, 2018
Previous experiences have always been great but lately the quality of service has slowly declined. Our last experience left me with an extra charge on my credit card, which was an oversight from what appears to a lack of organization. I was offered an interior/exterior detail for the inconvenience...
Google Review
- December 06, 2018
Cars.com Review
- December 04, 2018
Unfortunately, I cannot recommend this dealership for purchasing a car. They were dishonest about the price they were giving me for my trade and rolled negative equity into the price of the new car without my knowledge. They also had me fill out the wrong paperwork twice, which required me to...
Cars.com Review
- December 04, 2018
The end result was not what was promised. Viti made 3 mistakes on the purchased agreement. They made this a very difficult process. I wouldn’t recommend this dealership.
Cars.com Review
- December 03, 2018
We recently purchased a pre-owned 2015 C300, and worked with Jon Lehane at Viti. He was an absolute joy to work with! Patient, thoughtful, knowledgeable, focused, intelligent, and resourceful, Jon has outstanding interpersonal skills and he worked with us over the course of a few weeks to get...
Google Review
- November 30, 2018
Always great service! Made my appointment online, drive up into warm covered space, pop into the waiting area for a brief wait with comfy chairs and great hot drink machine....today I had hot chocolate. Then in to review services to be done and out to my running and warmed up loaner that is clean...
Cars.com Review
- November 30, 2018
Met Jon. Excellent salesman and and expert on my BMW. Highly skilled. Helped me through the purchase process. Always there giving me updates. Staff found excellent finance options for me. Completed the transaction without issue and had me driving the vehicle home the same day. Professional...
Cars.com Review
- November 28, 2018
Hi All, I'm glade that you are reading this because it's all true!!! Since I've purchased my Mercedes from Viti, I like most of you put such a demand on how my car performs, cost of maintenance , customer service and would we return to that dealership. I highly recommend that you visit this...
Google Review
- November 26, 2018
Yelp Review
- November 25, 2018
Not an easy place to buy a vehicle. I found this place through . I don't understand why they would spend the time advertising online and then have absolutely no salesmanship when customers respond to it. Robert Fioravanti, the salesman, had nothing to add except to cryptically email back to tell me...
Google Review
- November 25, 2018
Friendly staff and low stress sales group.
Google Review
- November 23, 2018
Love how they gave me the same model and year loaner car while my car was in for service.
Google Review
- November 21, 2018
Honest and reliable parts department
Google Review
- November 17, 2018
I have been a customer at Viti Mercedes Benz since 2000. I will continue to be a Viti customer. Prompt efficient service and always with a smile! They deserve their Five Star rating.
Google Review
- November 17, 2018
Google Review
- November 16, 2018
Thank you Sue. You are a true professional-refreshing!
Google Review
- November 16, 2018
Never disappointed in the personalized and convenient service I receive at Viti - easy drop off and pick up - no hassles and no need to arrange rides, etc. Service needs reviewed by service reps in detail - effective communication throughout the repair/service process. Love these guys. Another...
Google Review
- November 15, 2018
Viti Mercedes always provides a prompt appointment for needed maintenance. The work and the parts are first rate. The most recent job involved replacement of air bags.The option of vehicle pick-up at the home is very convenient. Sue McDermott (my service coordinator) always goes out of her way to...
Google Review
- November 14, 2018
Google Review
- November 13, 2018
Google Review
- November 07, 2018
Nice place,friendly,good service!
Google Review
- November 01, 2018
Very good buying experience. Everyone at Viti was very friendly and super helpful. They treat customers with respect, which is not something we found in other dealerships.Continued good service - thanks...
Cars.com Review
- October 31, 2018
Mr. Lehane is positive, polite, classy, and trusted. No pressure works well with me, and he exemplifies the consummate professional. My local dealer can’t/won’t do what you so easily accomplish.
Google Review
- October 30, 2018
Driving our out-of-state RV, a significant mechanical RV issue occured. Limpted to this dealership & was immedialately diagnosed & serviced.On the road later in the day; had a loaner van for several hours to tour the area. ABSOLUTELY could not be more delighted with service & accomidations. 11 out...
Cars.com Review
- October 29, 2018
This is my second Mercedes from Viti! They are wonderful! From Greg my salesperson, to Deb in Finance, and then to Ray in Service! Best deals! Best service! They always take care of me and answer all my questions giving me the best advice. I wouldn’t shop for a Mercedes at any other dealer!
Google Review
- October 29, 2018
Excellent service!! Thank you to Peter Brown.
Google Review
- October 28, 2018
I am very pleased to say that Viti takes very good care of my car. The service from beginning to end is spectacular. The staff is ready to help with any questions I may have or with communications about the needs my car might have; and then call when the servicing is complete. It is just...
Google Review
- October 27, 2018
Google Review
- October 26, 2018
Greg Flynn was amazing to deal with when servicing my Volvo at Viti in Tiverton, GREAT Customer Service! Would strongly recommend Greg to my friends!
Cars.com Review
- October 25, 2018
Greg Flynn was amazing to deal with when servicing my Volvo at Viti in Tiverton. Greg provided GREAT Customer Service! Would recommend Greg to all my friends!
Cars.com Review
- October 19, 2018
I always receive excellent customer service at Viti Volvo of Tiverton. The staff is the best I have ever dealt with in the past 16 years of owning and servicing a Volvo!! Very trusting, helpful, professional and friendly!
Google Review
- October 18, 2018
Cars.com Review
- October 12, 2018
Took the car in for annual maintenance, which was free. While there, They applied the “ding removal” plan I purchased when I bought the car and has now paid for itself. Service was friendly, effective and outstanding as usual; it’s like the bar in the old tv show, where “everybody knows your name”,...
Cars.com Review
- October 10, 2018
We have brought our Volvo to Viti for several years and would not go anywhere else, they are terrific in all regards, and we recommend them without reservation.
Google Review
- October 10, 2018
Best serviceso I am their royal customer for 18 years
Google Review
- October 10, 2018
Google Review
- October 09, 2018
excellent service always they have loaner car for customers
Cars.com Review
- October 05, 2018
They make sure your vehicle is ready to go before they let you go they are great from Susan right down to mechanics they deliver
Cars.com Review
- October 03, 2018
Consistently great service from the Viti Team! We have three Mercedes in the family, and would not go anywhere else for service. Fast response time and free pick up and return are especially important to us.
Cars.com Review
- October 02, 2018
Just purchased our fifth Mercedes from Viti. The sales and service e perience has always been excellent but our most recent sales experience with Jonathan Lehane stands out. Jon’s listening skills, low key approach, professionalism and excellent product knowledge combined to create a smooth,...
Google Review
- September 29, 2018
Doug E makes all issues go away.. Small or large.. A Trusted Advisor.
Google Review
- September 28, 2018
Years of experience have taught me that Sue McDermott and her team at Viti are the ones that can best be trusted to keep my '79 Mercedes-Benz in top running order even though it is an oddball 280-TE gasoline station wagon that was never sold here. When we have a rare instance of needing a special...
Cars.com Review
- September 23, 2018
Always very happy with Viti Volvos. This last repair visit was definitely a challenge and hopefully all is well and the issue will not pop-up again. Do note the car is a 1999 S70 Volvo with 50,000 miles. Bought out of my lease with another dealer. The car is always a challenge but Viti is not...
Cars.com Review
- September 23, 2018
My Benz is 40 years old, running great because of Susan McDermott and the rest of the Viti team, and I would never let anyone else touch it.
Google Review
- September 21, 2018
Cars.com Review
- September 16, 2018
Every time I have gone to Viti for service on my XC60 I leave knowing I’ve been well-cared for and that my vehicle has been serviced properly.
Cars.com Review
- September 15, 2018
Always happy with Doug E. and the whole service team at Viti. The BEST around. Prompt, professional and knowledgable. Not one complaint. Cannot say enough about their service.
Cars.com Review
- September 15, 2018
Viti has always provided superb service in all aspects. The staff members go overboard to please. I have had dealings with many of Viti employees and have the highest praise for them.
Google Review
- September 14, 2018
Google Review
- September 14, 2018
Great staff and services
Google Review
- September 14, 2018
The last two times I sheduled home pickup Viti didnt show up. Previously they were very good.
Cars.com Review
- September 13, 2018
This place is very professional, excellent customer service and follow up. Call Peter Brown in you need your Volvo serviced. Loaner cars are available if requested.
Cars.com Review
- September 12, 2018
Friendly, courteous service in a timely fashion. So convenient to have a loaner car dropped off at my house then my car returned to my home once maintenance was completed.
Cars.com Review
- September 11, 2018
Cannot say enough about Viti, and my sales professional Jonathon Lehane. From start to finish my experience was stellar, nothing but courtesy, excellent customer service, and kindness! I will recommend to everyone I know in the market for a new luxury vehicle. Thank you Viti!
Cars.com Review
- September 10, 2018
I had an absolutely outstanding experience at Viti, and specifically, with Jon Lehane. I found a lightly used VW and Jon enabled me to complete the transaction over the phone and email. This was very important to me because we live in MA and the drive to Viti is approximately one hour. When I...
Cars.com Review
- September 07, 2018
Love the people and the service at Viti. Very thankful for the quality and caring from their dealership. I would recommend Viti to all Mercedes owners in the state
Cars.com Review
- September 07, 2018
Purchased many vehicles from Viti; wouldn't go anywhere else. Brad Barry is my sales associate; he is very kind man who does a great job explaining every detail of that new car.
Cars.com Review
- September 07, 2018
I had a problem with wear on my seat and Susan, at Viti, helped me though the process as a potential warranty claim. After a few questions she scheduled my car for the repair and it was done in a single day. Viti does it right and truly believes the customer comes first!
Google Review
- September 05, 2018
Google Review
- September 05, 2018
Peter in service is great!
Google Review
- September 05, 2018
James Gray in Service always courteous and respectful....returns all calls and listens intently. Technicians work always excellent and vehicle is always clean. never been treated rudely, all Mercedes stores should run this way.
Google Review
- September 05, 2018
We purchased a car from Viti last March. The management (Will and Deb) and finance people were fantastic. They went above and beyond to help us, however the service department was horrible, especially the person assigned to us (Russ Machado) who threw a temper tantrum and screamed at my husband over...
Cars.com Review
- September 01, 2018
I’ve been a happy Viti Mercedes customer for 12 years. Today, I experienced the same excellent customer service at Viti Volvo. Quick, fair, reliable. Thank you
Cars.com Review
- August 30, 2018
had my vehicle in 2 weeks ago for a warranty repair I noticed the next day that I had one issue. It did take me 2 weeks to call Dan regarding this He immediately set up an appt with valet service, and the minor problem was immediately corrected and I had my car returned by 2:30 the next day. ...
Cars.com Review
- August 28, 2018
Sue McDermott is AMAZING - always goes above and beyond to make sure we are happy and the repairs don't cost a fortune! Love love love her and the service I always receive.
Cars.com Review
- August 27, 2018
Service advisor went above and beyond to ensure a quality and efficient process for my repair. Diagnosed and replaced a factory part that was no longer under warranty as a dealer item and had me back on the road. Their loaner program is top notch and drivers are very respectful. Definitely the...
Cars.com Review
- August 27, 2018
From the first time I went to Viti Volvo, I have received nothing but the most courteous and efficient service. I have dealt mostly with Greg Flynn and couldnt ask for a better interaction. On those few occassions when another ep has helped me, the interaction was just as pleasing. I have never...
Cars.com Review
- August 24, 2018
Excellent service technically and customer service the best. Highly recommend a visit to Viti Volvo. Attention to detail second to none which included the use of a loaner car.
Cars.com Review
- August 22, 2018
I have received excellent service from Viti Volvo of Tiverton, R.I. They pick my car up at my home & leave me a loaner car. When the repairs are finished; they deliver the car to my home. Their service is A1 SERVICE!!!!! Beatrice Vieira
Cars.com Review
- August 22, 2018
Once again, a non-stress full service experience from start to finish. Prompt pickup and delivery. This car has been exclusively serviced here and judging from the 106,000+ miles and excellent performance (29-32 MPG highway, its been worth it!
Google Review
- August 18, 2018
Cars.com Review
- August 17, 2018
Excellent experience throught all the process. Very good and fair price, good communication and help during the paperwork process for a purchase out of country & state
Cars.com Review
- August 17, 2018
Danny is an excellent service advisor!!! Keep up great work, very responsive and excellent customer service. Purchased and service my car at Viti, always excellent experiences.
Cars.com Review
- August 17, 2018
Viti is always professional and accommodating. They keep you informed while doing repairs and car always is returned spotless. I would highly recommend them for purchasing a new car and for repairs.
Cars.com Review
- August 16, 2018
Piked up my car when stated,dropped off a loaner vehicle.When it was returned it had been cleaned. Service was performed under warranty. Greg was very helpful and accommodating.
Cars.com Review
- August 15, 2018
I leased my Volvo XC 60 from Viti 3 years ago and I love it! I just had my 30,000 mile servicing and a major reconditioning (detailing). Peter Brown was my service agent and he was very helpful. The servicing was performed very efficiently and the car looks beautiful now! I highly recommend Viti...
Cars.com Review
- August 13, 2018
First time experience was everything I had been told. GREAT! Kerry and Dina were especially very helpful and their knowledge and efficiency made the whole process wonderful. I also want to thank the whole viti team for picking up my trade in cars. That sealed the deal. Will recommend to friends and...
Yelp Review
- August 10, 2018
I have been coming here since the 80's! They picked up my car over a week ago and that have not called to let me know what's going on. I have called to inquire what going on , with no return phone call. Extremely unprofessional and very shady. It's a simple phone call. I will see what happens and I...
Google Review
- August 05, 2018
Google Review
- August 05, 2018
Felt very at home
Google Review
- August 05, 2018
Excellent service very professional
Google Review
- August 05, 2018
Well as a first Mercedes owner and not buying my car there I had a great experience. I bought an extended warranty through my insurance company USAA and VITI offered to use it no questions asked. Very smooth transaction they delivered me a car and took mine. Very happy and will return to have more...
Google Review
- August 05, 2018
We were extremely impressed by Vitis staff, particularly Jim, who helped us buy a beautiful, used, Mercedes 2016 GLE to tow our RPod around New England. He came in on his day off to personally take care of the details!
Google Review
- August 05, 2018
Viti is the best!! Service and compassion. I wouldn't call or go anywhere else.
Google Review
- August 05, 2018
Greatest experience buying my 2018 METRIS. Service is Top Notch Too...I have left R.I.Trucking never to take my 2008 Camper back and to have "ALL" my Mercedes vehicles serviced @ VITI AUTOMOTIVE GROUP of Tiverton RI and that"s a 47 mile drive!!!!! WORTH EVERY MILE THANKS VITI
Cars.com Review
- August 04, 2018
As usual, the service representative (Greg, this time) was courteous, friendly and very accommodating. Service was performed timely and my car was returned washed and vacuumed-looked brand new. Thanks, Viti
Cars.com Review
- July 29, 2018
The best service for any dealer in RI! By far! Ray always listens intently, is always punctual, and always has a loaner ready so there is no wait.
Cars.com Review
- July 19, 2018
Their facility is so clean, & so bright too. But the staff there is superior in tending to my car’s needs. They always get the repairs done in a timely fashion. Their great service is the main reasons I own a Volvo!
Cars.com Review
- July 17, 2018
I live in Boston but have my car serviced in Rhode Island by Viti for the simple reason outstanding personal service. Even had homemade chocolate chip cookies from my service advisor while I waited for my car which when returned, washed and perfectly serviced was about 20% under the estimated cost!
Cars.com Review
- July 16, 2018
Bud Cartin was on top of the service from beginning to completion. Pickup was at the stated time and the car was returned washed and vacumned.
Cars.com Review
- July 13, 2018
never fails , their services excel my expectations , always in time when i get my car back is like having a new car, it is clean shining smells good, just love it. thank you viti, estrela
Cars.com Review
- July 12, 2018
Execellent Service manager Doug Eccleston. Spotless facility, convenient location & over all superb customer satisfaction. ...for over 18 years & 4 automobiles John U. Middletown Rhode Island
Cars.com Review
- July 11, 2018
Can’t say enough about the service I get from Greg Forrest (sales) and Russ Machado (service) The best......and will continue to buy and recommend VITI
Cars.com Review
- July 07, 2018
I was very pleased with the pick-up and delivery process for my vehicle. I was kept informed about the repair progress and the return of my vehicle. The Courtesy Loaner Vehicle was clean and was in excellent condition.
Cars.com Review
- July 07, 2018
Best of the Best...Viti continues to exceed expectations for sales and service. Russel Machado has earned our trust and is a point person for the families three Mercedes vehicles we have bought and serviced at this dealership. At this service I had to wait for a back ordered part. Russel kept me...
Google Review
- July 05, 2018
Google Review
- July 05, 2018
Google Review
- July 05, 2018
Great service department!
Google Review
- July 05, 2018
Sue M. was a great help in getting my SUV repaired quickly and efficiently. She kept me updated via text. The mechanics did a great job, too. The loaner car is really convenient. I've been going to VITI for about 3 years and the service and quality have always been excellent. Thank you Sue and...
Google Review
- July 05, 2018
Very unprofessional parts center... I had an 85 380sl that needed a part. I only use genuine parts so I called the parts department at Viti. I told them what kind of car I had and the part I needed. The parts person gave me the price, told me they would get it in about a day, and I would have to...
Google Review
- July 05, 2018
Got their early for appointment but took me right away. Best service ever and if you need to pick your car up they can arrange that too. Dan Blinn awesome and Gary in sales is the best.
Google Review
- July 05, 2018
Never disappointed in the personalized and convenient service I receive at Viti - easy drop off and pick up - no hassles and no need to arrange rides, etc. Service needs reviewed by service reps in detail - effective communication throughout the repair/service process. Love these guys.
Google Review
- July 05, 2018
Viti is by far our favorite dealership -- they exceed every other dealership with the level of service they provide......Its over the TOP!
Google Review
- July 05, 2018
The experience has been terrible.Came in on June 9th to see what vehicles they had available off of lease. We were greeted by Brad S. he was nice enough to walk us around to see what other cars had come in but were not yet cleaned up. I did find one that he had to ask Will the GM if I could drive...
Cars.com Review
- July 05, 2018
First service repair on my car, and all repairs were completed on time. And completed correctly. Car was returned washed and vacuumed. Very easy to do business with.
Cars.com Review
- June 30, 2018
Very good service dept. I appreciate the quality of the service. They were timely and very professional. I highly recommend them. It was an unexpected service.
Cars.com Review
- June 30, 2018
Best overall service experience I’ve had. Professional, clean, fast, great loaner car provided. Customer service rep program is best in the business. I had warranty work done that was exceptional.
Cars.com Review
- June 28, 2018
Best experience ever! The 2018 XC90 purchase was our 6th Volvo since 1982 from 5 different dealers. Chris Dutra our sales person was extremely helpful (not pushy and provided plenty of useful information). I would not consider another dealership when we buy our next Volvo. The first 10K service with...
Cars.com Review
- June 28, 2018
A plus in my book especially Susan my service manager Always keeps me updated and transparent and true to their word. Vehicle comes back clean and washed
Cars.com Review
- June 25, 2018
I was pleased with the customer care overall, people were very nice and helpful with all my needs, I will definitely recommend Viti. to anyone looking for a Mercedes Benz.
Cars.com Review
- June 24, 2018
Our family has many years of reliable, friendly, service, and auto purchasing . Viti puts they best forward, reliable, trustworthy, and valuable for our auto needs.
Cars.com Review
- June 22, 2018
Bud in service was excellent. Car was repaired quickly and on time. Also spoke with Dan in service he helped me get in touch with Mercedes-Benz to have my vehicle towed. My experience with the dealership was superb.
Cars.com Review
- June 21, 2018
Like the product thy offer, Viti Mercedes has exceeded our expectations for over 20 years on all areas of the car buying process to include price of model selection & options, value of trade-in, delivery and after sales support to include the maintenance team.
Cars.com Review
- June 20, 2018
Hello, Always a pleasure working with Peter Brown. Very respectable. He listens, understand me as the customer . I would recommend my family and friends to get the service done everybody Volvo Viti Tiverton.
Cars.com Review
- June 14, 2018
Greg Flynn is incredibly professional and helpful! Excellent customer service, makes the repair process seamless. Provided a loaner while repairs were completed. I highly recommend Viti Volvo and Greg Flynn!
Cars.com Review
- June 13, 2018
Viti always provides the best customer service. Peter in the service department goes the extra step to ensure that you are 100% satisfied with your service. Chris in sales is the best he answers all of your questions and does not pressure you to buy a car.
Cars.com Review
- June 06, 2018
We recently purchased a new GLC300 and had the pleasure of working with John Lehane. John’s knowledge in the products and convenience of working with us via phone or email made the purchase a no brainer. Owning a business makes our time limited, John had everything complete and ready to go so we...
Cars.com Review
- June 06, 2018
It's been over a year since I've purchased my Mercedes from Viti. I have nothing but great things to say about this dealership and my service advisor Sue Mc Dermott. You really cant find a better Dealership anywhere. They treat you with respect from the time you step foot in the door. Whether...
Google Review
- June 05, 2018
Google Review
- June 05, 2018
Great service and incredible convenience to me during my GLC service. I appreciate the communication from Bud during my service window. Thanks Viti team!
Google Review
- June 05, 2018
Five star service from all involved with purchase of our certified preowned C300 the process was swift no long wait time and Greg was fantastic from the tour of Viti to our very professional delivery Debra in finance gave us options that she worked very hard on getting them for us Joann gave us a...
Cars.com Review
- June 02, 2018
Been buying my cars from Viti for over twenty years. My sales associate Greg Forest and my service associate Doug Eccleston are the two reasons I continue to purchase my vehicles from your dealership. They are caring, professional and knowledgable and an asset to your establishment. They are...
Cars.com Review
- May 31, 2018
Top notch service ... always! Vidi has an exceptional team of professionals who are always courteous, timely and thorough. Their loaner car program makes a big difference for convenience.
Yelp Review
- May 25, 2018
These guys took such good care of us. We found ourselves stuck several states away from home (and our regular dealership), on Memorial Day weekend, in need of some maintenance.Not only did they fit us in on a Friday afternoon just before the long holiday weekend, but when we realized that there was...
Cars.com Review
- May 24, 2018
Dan Blinn was helpful, efficecent and thorough. I was very satisfied . All of the work requested was accomplished and to date everything is running smoothly.
Cars.com Review
- May 19, 2018
bought 1st car there in 1984. my wife will not buy any where else. I've tried over the years but always ended up at viti to buy. I wanted to shop around , wife did not. we shopped around at every purchase.she was right. couldn't get a better deal any where on a new car customer service is just the...
Cars.com Review
- May 17, 2018
Excellent service experience. They picked up my car, communicated what was being done and what needed to be done and did the work required and returned the car back to me. It was a seamless service.
Cars.com Review
- May 14, 2018
Have purchased and serviced 10 MB vehicles at Viti in Tiverton, R.I. Sales Management (Will)top down to direct sales (Jim Aspry) and service mgr. (Doug Eccleston) have been exceptionally responsive and supportive.
Cars.com Review
- May 12, 2018
I have 100 percent confidence in Viti Mercedes for their knowledge, professionalism and gracious customer service. Susan McDermott commits to all of our needs and/or concerns. Susan is one of the main reasons why we hold our loyalty with Viti! The dealership is the best in the business.
Cars.com Review
- May 10, 2018
I have been a loyal patron of Viti since 1990, bringing various models to them over the years and always experiencing the highest level of service and customer support. I currently own an older model AMG, but am always treated as if I own the most current model. Their reception up arrival is...
Cars.com Review
- May 09, 2018
Very pleased with my purchase thanks Jon for making it possible, best sales person ever, friendly, caring, understanding definitely a place to visit if you need a car.
Cars.com Review
- May 07, 2018
Russ and Mike always go out of their way to ensure the level of service is outstanding! My car is always taken care of, the repairs done right the first time, and completed during - if not before - the estimated time. I'm going to miss their professional, friendly service when I depart the area,...
Google Review
- May 05, 2018
Google Review
- May 05, 2018
Straightforward, no bs, no pressure.
Google Review
- May 05, 2018
UPDATED. I bought a certified used 2012 Mercedes GLK 350 from them in 2014. The car was a lease return with very low miles and looked brand new. As a result, we paid the going rate for the car. We just tried to trade it in today and when the dealer pulled the CarFax on it, it showed that the...
Google Review
- May 05, 2018
I have been a VITI customer for over 5 years now and my service experience has been nothing short of EXCEPTIONAL! Kudos to Doug Eccleston, my service advisor. Exceptional customer service is not a common practice these days, yet I have experienced this level of service consistently from Doug and...
Google Review
- May 05, 2018
Viti treated me very well! Excellent customer service and great deal on my car.
Google Review
- May 05, 2018
I am very pleased with Viti service, especially the pick-up and delivery feature. Service advisor Danny Blinn is extremely responsive and knowledgeable.I have one minor quibble- the fuel surcharge. The loaner vehicle was very low on gas so I had to add several gallons, yet I was still added a fuel...
Cars.com Review
- May 04, 2018
Great sales and service for the last 17 years for all my MB's. The best dealership in the RI area. Loaners are always clean and drivers are very courteous.
Cars.com Review
- April 30, 2018
Only dealership i will ever buy another Mercedes from. I have experience from other dealers before i found Viti and there is no comparison. Appreciate everyone in the process making it simple and fun
Cars.com Review
- April 29, 2018
My service advisor, Danny Blinn was great. He answered any questions or concerns I had and explained what had to be performed. Service to my auto was complete in 24hrs. and I am grateful for the auto that Viti provides while your automobile is being serviced.
Cars.com Review
- April 26, 2018
Viti Mercedes is the ONLY place I will ever purchase a vehicle from. Im on my 3rd MB with them and each experience is as good or better then my prior purchase. The facility is top-notch, there vehicle selection is great, the sales folks are no pressure and knowledge and the service department is...
Cars.com Review
- April 26, 2018
Booked the day before. Excellent service and follow up. Clean facility with many amenities. Great customer service and advice. Will continue to use VIti fort all my cars requirements
Cars.com Review
- April 26, 2018
I was over an hour away with a flat tire and VITI arranged for a tire fix - took 18 minutes total .... thanks Russel & Danny!
Yelp Review
- April 25, 2018
Good luck getting someone to call you back. Placed an inquiry online and the internet "specialist" called first thing the next morning, but was unable to answer any of my questions. She indicated that someone would call me back right away. Still waiting. Probably need to remember there are almost...
Cars.com Review
- April 24, 2018
Anthony was great and very helpful. We were treated with respect, kindness, and they were never pushy. The entire process, from looking at the car and purchasing it, only took 3 days.
Cars.com Review
- April 22, 2018
Had the snow tires swapped out and all wheels balance. My dream car is now driving like it was new! Thanks to Susan and the whole crew at Viti.
Cars.com Review
- April 19, 2018
I have been a customer of Viti for 30 years a bought 11 cars from them. I used to live 12 miles away from them, today I am 60 miles away in Boston with many other dealers around me. I still buy from Viti. They are the best. Very helpful and courteous when you buy. They respond quickly when in need...