Happy Customer
- June 23, 2017
As always, Ray Machado, my Service Representative, made my sure my car came back to me running well and looking good good!!! Kate Leonard
Excellent service
- June 21, 2017
Excellent customer service, no pressure and very respectful towards customers. I would recommend this dealership to anyone looking for new or used car.
Paula Ouellette Replied: Thanks VandaRN! Our commitment to excellent customer service is very important to us. We love to exceed your expectations. Thank you for your recommendation!
Battery issue fixed in an hour.
- June 14, 2017
Dead battery in my 2008 C 350. Sue got me in to get it fixed and out in an hour. Great service. Thanks
Paula Ouellette Replied: Hi Tom, thank you for the wonderful review. Sue is committed to helping her customers have a great experience. We hope your C 350 is running smoothly!
Psychotherapist
- June 08, 2017
Awesome customer service New employer have excelled
Paula Ouellette Replied: Thank you Lyseloht for your review, so happy to hear you had a good experience!
An unusually great experience!
- June 05, 2017
I dislike buying cars, perhaps because of some early negative experiences. The feeling has stayed with me even when there was nothing to either rave or complain about. This most recent experience, however, was the first excellent car-buying experience I have ever had. Jon was diligent in tracking...
Paula Ouellette Replied: Hi Charlie. Johnathan and our team pride themselves on exceeding customer's expectations. We are happy that your experience was a memorable one. Welcome to the Viti family and we look forward to helping you with all of your vehicle needs!
Friendly Dealership!
- June 04, 2017
Quick service with a smile! In and out in about 30 minutes.
Bill Andrews Replied: Hi Allyn, Thanks for the review! It's important to us that our customers are happy with their service experience. Our customers are our top priority and so is their time. I hope the C300 is running smoothly and we look forward to working with you again in the future!
Owner
- June 02, 2017
Viti has the best service of any car dealer that I have purchased from---ever! Ray, my service advisor, is always on top of things. I took my car in for detailing and it came out looking brand new. I now have 2 cars serviced there. Service is friendly, professional, and honest. Kate Leonard
Paula Ouellette Replied: Hi Kate. Thank you for the kind review. Here at Viti we always want our customers to be confident that they get the best, friendly service possible each and every time. Ray is very know knowledgeable and wants your service experience to be memorable. We look forward to seeing you again!
Viti is best
- May 24, 2017
Been a customer for 20 years....NEVER have I had any problems with thing they have done for me. My team of Russ Machado (service) and Greg Forrest (sales) are the best.....have purchased at least 10 cars from them....
Bill Andrews Replied: Hi Pete, Thanks for the review and thanks for you loyalty! Greg and Russ are wonderful members of our team and care very much about their customers. Our top priority is that our customers come first and that they enjoy their experiences with us. I hope you are enjoying the S550 and we all look forward to working with you again !
Danny Blinn did a fabulous job for me!
- May 16, 2017
Thank you Vitti Mercedes for taking great care with my 2012 3500 Sprinter van!
Bill Andrews Replied: Thanks for the review! I'm glad to hear that your service experience met your expectations! Danny is a fabulous addition to our team. It's important to all of us at Viti that our customers are happy with their vehicle and overall experience. We look forward to working with you again!
very happy
- May 14, 2017
I was concerned when James Gray was promoted and I lost a wonderful writer, but Dan stepped right in...on my first interaction with him he was courteous, friendly, and prompt. Great addition to Viti!
Paula Ouellette Replied: Hi David. Dan is most definitely a great addition! Friendliness, is a key word that describes our service team. Thank you for your continued business and we look forward to seeing you again.
None Better!
- May 13, 2017
Viti Mercedes will change how you feel about dealers. They have for me. They are accommodating, most friendly, and helpful when it comes time for maintenance repairs. The process is smooth. The service is outstanding. The pick up and drop off, which I use only when necessary, is a game changer, and...
Paula Ouellette Replied: Paula we appreciate the time you took to write a review. Our Viti Advantage is here to help make your day easier and stress free. Our team will always go above and beyond to make your experience a memorable one!
Faultless
- May 07, 2017
Nobody but Viti touches my old reliable '79, which they keep running ---- like a Mercedes.
Paula Ouellette Replied: Hi John, It may be your old reliable "79" but it's our job to keep you save and happy with your vehicle no matter how old it gets!
roadtesting
- May 05, 2017
This is my first trade in and purchase at Viti (I have used them for service of my other Mercedes which was excellent as well). I checked out their website before my visit which was good. It was not my intention to buy on my first visit; however, I did find a car I liked and bought it on the...
Paula Ouellette Replied: Hi Carol, Isn't it great when you find the car you love! We are so happy to know that you found it here at Viti!
Accountant
- May 04, 2017
Viti is awesome, excelente buying and service experience
Paula Ouellette Replied: Thanks Carol, we are always here to please!
Mary from Medway, MA
- May 02, 2017
This was my first encounter with Viti, Inc and I have never liked working with car dealerships, however working with Viti has changed my mind. The entire experience was far superior to any dealings I have had with car dealerships. I was a staunch supporter of BMW and decided to take the leap and...
Bill Andrews Replied: Hi Mary, I am so happy to hear that our team was able to meet your needs and change your view on car dealerships. It is Viti's goal to make sure that all of our customers needs are met and any concerns are put to rest. Mike, Joanne, Krista and Dan are all extremely valuable members of our team and will go above and beyond to make sure their customers are happy. Thank you for your review and we look forward to working with you again in the future!
Absolutely Amazing
- May 02, 2017
Worked with Krista in the tiverton location. Couldn't of pictured a better sales rep to make this process as stress free as possible and enjoyable!
Bill Andrews Replied: Hi Kara, Krista is very knowledgeable and a great asset to our team! I am so happy that Krista was able to make your car buying experience as stress free and enjoyable as possible. I hope the new car is great and we look forward to working with you in the future for all of your vehicle needs! Thanks!
Awesome experience!
- May 02, 2017
Jon Lehane and Bill Sides made this the most seamless car buying experience I have ever had. They took care of everything!
Paula Ouellette Replied: John we are glad to hear that you had a great car buying experience! Jon is friendly and very dedicated to listening to what you want. We look forward to building a lifelong relationship. Thank you for taking time out of your day to write a review.
New vehicle purchase
- May 02, 2017
Great service from Krista and Brad Sollito when purchasing my new vehicle. They made the process easy and stress less. Thank you!
Paula Ouellette Replied: Thank you for the kind words Jeanne! Krista and Brad truly make their customers feel valued and listen to what you want as a customer. Happy to hear you had a great experience. Enjoy your new vehicle!
Wonderful experience, Love the entire team!
- May 01, 2017
Wonderful experience, Love the entire team, Love the car! Very helpful and knowledgeable and accommodating
Paula Ouellette Replied: It is important to us that when you are purchasing a car that all of your questions are answered and that you are wowed with your experience! Thank you for choosing us to do business with and we look forward to building a lasting relationship.
customer
- April 30, 2017
Loaner was too old and dirty.Thought a vehicle loaner should have lot less miles and at least clean on the inside.
Paula Ouellette Replied: Thank you for taking the time to write a review and rating us 5 stars. We apologize that 2014 courtesy loaner we provided you did not meet your expectations with 32,000 miles on the odometer. Our Business Development Manager, Bill Andrews, will be in touch shortly to discuss the extended circumstances of your experience.
David Shwaery
- April 28, 2017
I enjoy the quality and convenience of dealing with Viti Mercedes service department and appreciate the quality and safety features of the automobile itself. I recently had both vehicles in for service at the same time totaling approximately $5,000.00. but did not receive the $100. service discount...
Bill Andrews Replied: Hi David, I'm glad to hear you enjoyed your service experiences! I do apologize for the inconvenience about the coupon. I spoke with your service consultant and he will be giving you a phone call on Monday to discuss the issue. Please feel free to reach out to us at your convenience if you would like to discuss it sooner. We thank you for your business and we look forward to seeing you soon!
The Best of Nothing
- April 21, 2017
I was a previous BMW owner and recently just purchased my first Benz (E350 4Matic) at Viti Inc. in Tiverton R.I.. Needless to say I will never transition to another brand of car or shop at another dealer ever again. Not only was the sales staff extremely helpful and welcoming my sales consultant...
Paula Ouellette Replied: Hi Justin. Our team works hard to listen, help and get you into the car that fits your needs. Our Viti Advantage allows our customers the flexibility they need in this busy world. Jocelyn is always friendly and helpful! Thank you for taking the time to write a wonderful review.
Service and purchase experience
- April 21, 2017
We are absolutely pleased with Vito's service and sales operations. The staff is attentive, responsive to our needs and appears to interested in doing what is best and most economical for us. We couldn't be more pleased.
Paula Ouellette Replied: We appreciate your loyalty. We are always here to answer all of your questions that you may have about your E 350. Thank you for the wonderful review!
Viti Mercedes, Tiverton RI
- April 20, 2017
Extremely Professional team, let me know if there were any problems in advance
Paula Ouellette Replied: Hi Mike. Our team takes the time to make sure all of your questions and concerns are answered accurately and with a friendly, professional demeanor. Glad we could help with your service needs. We look forward to seeing you again!
Bill B
- April 20, 2017
Excellent dealer, great service and all employees courteous and knowledgeable.
Paula Ouellette Replied: We want to thank you for taking the time to write such a wonderful review! We look forward to seeing you again!
Yelp Review
- April 19, 2017
I just purchased a Mercedes for the first time last month. During the process with my sales person I was often told how great Viti was and their commitment to customer service. Well before I owned a Mercedes I had purchased a VW form Medford VW and I absolutely loved my service and the commitment of...
Greatest Car Buying Experience Ever!
- April 17, 2017
Greatest car buying experience from top to bottom! We were treated with respect, integrity and professionalism. Everyone at Viti treats you like you are part of their family. No haggling negotiations, no mind games, just fair pricing and up front terms......couldn't ask for better!
Paula Ouellette Replied: Hi DJ, So glad to hear that we are doing our job! That's the experience you can expect every time you visit.
Yelp Review
- April 15, 2017
Have used Viti in the past and felt that while the actual work was done well, the customer service was just ok.I needed state inspection & winter tire changeover (I have two sets of wheels/tires) on my Sprinter and elected to have free valet service come get the van. Was told van to be picked up...
Paula O. Replied:
GLE 350 Service
- April 14, 2017
Great service! Excellent work! They did a great job on 10k service and took care of some minor issues. Provided a complimentary car. I also liked the service waiting area with a good coffee maker.
Paula Ouellette Replied: Here at Viti we offer top-notch service and we are thrilled to here you experienced the Viti Advantage. Glad to hear your GLE 350 was taken care of and running smoothly. Thank you for taking the time out of your busy day to write us a review.
Yelp Review
- April 12, 2017
We have been a Viti customer for over 30 years. The reason being he professionalism in all departments. Bud Cartin, our service advisor is phenomenal with his knowledge and his sense of humor. In sales Gary Garafalo is unheralded.
Paula O. Replied: Hi Philip,Your right, Bud and Gary are two of the best at what they do. They always have the customer's best interest in mind. Thank you for your continued business and as always it is our pleasure to have you as our customer.
Yelp Review
- April 09, 2017
The customer care is unparalleled!!!I have been with them for over 15 years Would not change!!!My service advisor Sue McDermott is the best
Paula O. Replied: Valentin thank you for taking the time to write a 5 star review!Sue always strives to make every customer experience a memorable one! We appreciate your business and look forward to seeing you in the future.
MDFACS
- April 09, 2017
I have been with Viti for over 15 years. Unparalleled services. My service advisor Sue McDermott is simply the best!!
Paula Ouellette Replied: Thank you for the great review! Sue strives to make every customer experience exceptional and does so with a smile! We look forward to many more years of earning your business.
Ms Laureen D'Ambra
- April 06, 2017
I worked with Brad Solitto on the purchase of my 2016 Mercedes E350 4 matic and since the purchase two service visits for routine maintenance through my Service Adviser Ms. McDermott
Paula Ouellette Replied: Thank you for using Viti for your purchasing and servicing needs. We truly appreciate your business and look forward seeing you again!
The best, nothing compares!
- April 06, 2017
Try Viti and you won't go anywhere else! They are very responsive and always make sure your experience is unsurpassed!
Paula Ouellette Replied: Hi Janie, It's nice to know that you were so impressed. Thanks for passing on your positive experience and being a cheerleader for Viti.
Jon furby
- March 30, 2017
great car dealership. I will only buy from Viti! would definitely go back and will recommend highly. Treated like an Honored guest.
Paula Ouellette Replied: Jon thank you for the 5 star review. Our team works hard and diligently to make your experience at Viti an exceptional one! Thank you for your business and we look forward to meeting all of your vehicle needs.
Jonathan Lehane and Viti ~ Fantastic!
- March 27, 2017
Jonathan was a joy to work with in purchasing my new vehicle. He made the whole process a joyful experience! I would highly recommend Jonathan and Viti to everyone who is looking to purchase a new vehicle. Thank you!!
Paula Ouellette Replied: Thank you Elizabeth for taking time to write us a great review! Jonathan is always willing to go above and beyond to make the car buying experience a joyful moment! Our team works hard to make your experience nothing but the best!
Viti is the best MB dealer in the North East
- March 25, 2017
Have always received the best service on any other MB dealer. It is more like working in a family atmosphere rather than a number at the check out counter.
Paula Ouellette Replied: Thank you William for the review! Our team works hard to make sure your expectations are met. We want you to always feel at home!
Owner
- March 22, 2017
Russ Machado, is a highly regarded service consultant who is very accommodating, prompt and truly interested in my needs.
Paula Ouellette Replied: David thank you for the great review! Russell is one of our top advisors who has 25 years of experience! Russell always goes above and beyond to accommodate everyone!
owner
- March 09, 2017
Excellent customer service. Very satisfied. A+++
Paula Ouellette Replied: Thank you for the 5 star review! Our team works hard to give nothing but the best customer service. We are happy to hear your had a great experience and look forward to doing business with you in the future.
Very Very satisfied again
- March 09, 2017
Love working with these people. All of them very professional, trust worthy and hospitable. I go back to Viti each time because I HATE car buying. very very stressful. Viti makes things easy for me. Very open, honest and detailed. This is my lifetime dealership. Gary, Dina and Joanne are wonderful...
Paula Ouellette Replied: We are delighted to hear that you are satisfied. Our team is very dedicated to helping you with all aspects of your vehicle needs and making the Viti experience stress free! Gary, Dina and Joanne are very knowledgeable and work hard to ensure you are completely satisfied. Thank you for the great review!
title of what?
- March 06, 2017
Incredible service,always done right the first time. they leave me a sparkling clean loaner, always on time; return my car, always on time, sparkling clean. If there's a delay, due to an ordered part, for example, I'm notified immediately and of course, I still have the loaner. In addition, Viti...
Paula Ouellette Replied: Hi Jeremiah! We are so pleased to hear you were able to experience the Viti Advantage! Our team is always willing to help make your service appointment friendly and convenient! We thank you for your 5 star review and look forward to doing business with you in the future.
Excellent service
- March 05, 2017
It's always a pleasure taking my vehicle to viti; I wouldn't go anywhere else. The service there is A+.
Paula Ouellette Replied: Hi there, We are thrilled you continue to experience the Viti Advantage and continue to have a pleasurable visit! Thanks for the positive review!
Awesome Experience
- March 03, 2017
Viti goes above and beyond for their customers. They're extremely friendly and make the entire car buying experience a pleasure. Jocelyn was my salesperson and she was wonderful to work with, Went out of her way to find my the perfect vehicle to suit my needs. I highly recommend this dealership and...
Paula Ouellette Replied: Hi Morgan, Thank your for the review. Jocelyn is great at listening to what our customers want and helping you find the perfect vehicle! We truly look forward to doing business with you in the future!
Service a five star event
- February 27, 2017
I utilize Viti MB service exclusively for my E350. After years of ownership, you would think I just drove it out of the showroom. Service rep Sue Mc Dermott is excellent at keeping me informed. No question goes unanswered as she is my direct line to those actually performing the maintenance. Pick up...
Paula Ouellette Replied: Hi Nick, Thank you for the taking the time to give us a great review. Sue works hard to make sure every customer is well informed. Our Viti Advantage is intended to provide the convenience you deserve! We look forward to doing business with you in the future.
Repair
- February 26, 2017
This is the best dealership I have ever have done business with and would recommend them to anyone.
Paula Ouellette Replied: Hi John. We appreciate your time, business, and recommendation. We hope we continue to earn your business.
A loyal client for almost 10 years
- February 26, 2017
I'm a loyal client of Viti Mercedes Benz...the company has been loyal to me as well. We purchased my '07 wagon and have always returned for service. The staff is professional and friendly. I've even stopped by to program simple things: my phone with Bluetooth and garage doors. My advisor Bud Cartin...
Paula Ouellette Replied: Hi. Thank you for the great review! Here at Viti we always want our customers to be confident that they get the best, friendly service possible each and every time. We are here to help you with all of your service needs, including helping you with today's technology. Bud is very knowledgeable and gives accurate descriptions of your service. We appreciate your loyalty!
Delighted with my Viti car
- February 15, 2017
From start to finish, the buying process was professional and effective. Jon Lehane was patient and found a better car than I had in mind and pointed out its advantages. It's price, as well as my trade in were fair and reasonable. The delivery was flawless and the car is perfect for me. I highly...
Paula Ouellette Replied: Hi there. Thank you for the great review! Jon is very detailed and enjoys helping customers find exactly what they are looking for. All of our sales associates work hard to meet your expectations and go above and beyond to make your shopping experience memorable. We strive to give the best customer experience! We look forward to helping you with your future service needs.
We had the best experience at this dealership!!
- February 14, 2017
Best dealership, bast service, NICEST people to deal with!!
Bill Andrews Replied: Thank you for the great review! Jon Lehane and the sales team said it was a pleasure working with you and helping you choose your vehicle! We are glad we met your expectations. Our sales team is friendly and go above and beyond to meet our customer expectations. We truly appreciate your business and look forward to working with you for all of your vehicle needs.
Superior Service At Viti
- February 13, 2017
Recently brought my auto in for service. My loaner car was ready when I got there. When I picked my vehicle up, it was spotless inside and out and the service done was excellent. It's always a professional and courteous experience.
Bill Andrews Replied: Hi Lisa, Thank you for the review! Our team works hard to make sure that every customer's expectations are met or exceeded. We hope your vehicle is running smoothly and we look forward to working with you again soon!
The best Car Doctors ever.
- February 04, 2017
The only difference between a Doctor and an auto mechanic is the patient. Both deal in maintenance of the subject to keep them running is top shape. Both use various tools and procedures to diagnose any concern and implement corrective measures for the health and longevity of the patient. You want...
Paula Ouellette Replied: Hi Tom, What a great analogy, it is so true. We are happy to know that you feel confident in our performance, and we always want to be sure your experience is the best it can be. Glad you are a part of the Viti family!
Viti Mercedes Review
- February 02, 2017
The reason to choose Viti is concierge style of service and efficiently provided by this expert staff. I depend of the everyday performance and appearance of my car for work. Doug Eggleston in the service department makes an effort to know me by name, know my vehicle and make my service visits...
Bill Andrews Replied: Hi Rob, Thank you so much for your review! Doug is a great asset and cares a lot about his customers. We hope that the C230 is running smoothly. We appreciate your time and your business and look forward to working with you again! Thanks!
2010 Mercedez Benz
- January 24, 2017
Great customer service, excellent communication regarding the repair. They know and value the car that they are servicing.
Paula Ouellette Replied: Hi Nicole, Thanks so much for the review. So happy that you had a good experience and you should expect the same service each time you visit.
Viti Inc
- January 23, 2017
Fantastic services and professionalism....A++++++...Will do business again
Paula Ouellette Replied: Thanks for the Five Star review Featha! It is our mission here at Viti to give all of our customers the best customer service each and every time.
excellence personified
- January 18, 2017
I've been a member of the Viti family since 2003. Their excellence in the process of purchasing, servicing and follow up is more than I ever expected.
Bill Andrews Replied: Hi there, Thank you so much for your review! We appreciate you taking time out of your day to write such a kind review. I am so happy that we have been able to earn your business for 14 years and hope that we can continue to do so!
Highly Recommend
- January 16, 2017
Purchased a used Jeep Wrangler and was treated professionally from Sales Associate, Sales Manager and Finance Manager. Highly recommend this dealership.
Bill Andrews Replied: Hi Jim, Thank you for your review! Our off-brand cars are treated no different than our Mercedes-Benz cars! It is given the same care and consideration as all of our vehicles. I'm glad that our team was able to meet your expectations. Thanks for your business and we look forward to working with you again in the future!
Great Service
- January 16, 2017
I purchased my car one year ago and have have had nothing but great service from start to current. The buying process was smooth, my salesman Brad Berry was great. I have had service on my car a couple of times and the service department has been very accommodating and easy to work with. They...
Bill Andrews Replied: Hi Jigo, Thank you so much for taking the time out of your day to write us a review. Brad Barry is a great part of our team. I'm glad that the vehicle is running smoothly and that your experiences have been nothing but great! We hope to continue to earn your business!
Viti Service
- January 14, 2017
Usual great service experience. Loaner car policy and pickup/delivery has never disappointed.
Bill Andrews Replied: Hi Dave, Thank you for your review. We are glad that your service experience was pleasant! I hope Viti met all of your expectations. We look forward to working with you again in the future!
Customer
- January 10, 2017
I live in Dennis, Ma. and live about 75 miles from Viti Mercedes Benz. I am quite comfortable and pleased with Viti's pick up and drop off service. I did not travel to Viti for this repair. Further, the mechanical issue problem was handled in a professional and quick manner. I am satisfied with...
Bill Andrews Replied: Hi Joe, Thanks so much for your review. With the Viti Advantage our customers truly do receive the best or nothing! Free pick up, drop off and loaner cars are available. We're glad we were able to meet your expectations and look forward to working with you again in the future.
Customer Service
- January 05, 2017
customer service is always very good they do things right the first time
Bill Andrews Replied: Hi Harold, Thanks for taking the time out to write us a review. Our sales and service team make every effort to make your experience enjoyable. We hope that we met your expectations and look forward to working with you in the future.
Viti = Perfect
- January 05, 2017
Great sales reps, didn't feel pressured to buy a car. Salesman even calls to wish on holidays. Service is great, they come pick up the car and drop off while leaving a loaner behind. Highly recommend!
Bill Andrews Replied: Hi Annie, Thank you for your review. Our team strives to make sure your car buying and service experiences exceed expectations. Should you ever need anything in the future, please give us a call at 401-624-6181 and we would be more than happy to assist you in any way we can. Thanks!
Viti Experience
- January 04, 2017
This is my first Viti experience. I used to be a loyal Lexus buyer but after I purchased my first CLS, I was hooked. I just acquired a new CLS 63 S from Viti and it was the best automotive experience I ever had. Will Dame and his team are the best. I would not let distance influence your car buying...
Bill Andrews Replied: Hi David, Thanks for taking the time out to write us such a wonderful review! We sincerely hope that you are enjoying your CLS63S. Will and the sales team work hard to make sure every aspect of the car buying experience meets your expectations. Remember that with the Viti Advantage, Viti will bring the test drive or serviced vehicle to you. We appreciate your business and look forward to working with you for all you vehicle needs. Thanks!
Good Service Reps//lousy Sales People
- January 04, 2017
After 7 years as a customer having my vehicle serviced..It was time to trade in and buy another MB...The sales staff seemed very good until financing became a problem, never heard from the salesman again..sorry for VITI but MB Of Warwick (IN SKIP)just sold another MB...I guess being a faithful...
Bill Andrews Replied: Hi John, Thank you for taking the time out to express your concerns. We sincerely apologize for not being able to meet your expectations. Our Business Development Manager, Bill Andrews, would like to speak to you regarding this incident. His email is Andrews@viti.com. We would like to investigate this issue further and hope to be speaking with you soon. Thank You.
Outstanding exerience with Viti!
- January 02, 2017
Viti and Jon our sales representative were both great! The overall experience was simple, fast and easy. I highly recommend anyone looking to purchase a new Mercedes to give Jon a call. You won't be disappointed.
Bill Andrews Replied: Hello Mike, Thanks for taking the time out to speak so highly of Jon and our dealership. Jon is very knowledgeable and a great addition to our sales team. Should you ever have any questions or concerns, please feel free to give us a call. We look forward to working with you in the future!
Customer Service
- December 31, 2016
Excellent staff and facilities. Customer service is top notch.
Bill Andrews Replied: Hi Mike, Thank you for taking the time to write us such a nice review. We hope the service on your vehicle went well and look forward to working with you in the future. Our sales and service team are always here to answer your questions. Thank you!
Service is Always Above and Beyond
- December 25, 2016
My Wife's Mercedes C350 heater stopped working on one of the coldest days of the year, call Viti at 8 AM, they took the car right away, put me in a Free Mercedes loaner, and had my Wife's car fixed and back to me by the end of the day. Enough Said!
Paula Ouellette Replied: Hi Joe, That's the Viti Advantage! We are always there to make sure that you can go about your day without any inconvenience. Glad your wife can stay toasty warm now that the car is fixed!
Viti Mercedes
- December 24, 2016
Paul Coyne of Viti is very accommodating. He will bend over backwards to help you. I am in the process of buying another car from him and Viti. He has brought a car to my house many times so that I do not have to drive the 40 miles to Viti. Vinnie Petisce
Paula Ouellette Replied: Hi Vinnie, Thank you for the nice review. As part of our commitment to our customers, we will always bring a car for a test drive or deliver your new one to you. Same thing goes for your service appointments, with our free pick up delivery and Mercedes-Benz loaner car you can go about your day without interruption. We want you to have the best experience each and every time.
Excellent dealership to work with
- December 24, 2016
I have just leased my second car from Brad Barry at Viti. Always an effortless transaction on my part - he takes care of every detail. Viti is an excellent dealership -
Paula Ouellette Replied: Thanks Ginny! Brad always goes above and beyond for all of his customers. You can count on us to live up to our reputation. Hope you enjoy your new car!
GLE 350
- December 22, 2016
I'm a new customer to Viti, recommended by a different manufacturer of Mercedes in Massachusetts. Gary Garafolo, my salesman is amazing. We built the car from scratch and it came out as my wife wanted. The pricing process was seamless and the cost was just what I was hoping to pay without all the...
Paula Ouellette Replied: Hi John, Thanks so much for the nice review. So glad that you had a good experience. Here at Viti we love to WOW our customers every time they visit! You can expect the same experience from our service department as well. It's all about the customer here. Hope you enjoy your new GLE, it's a great car.
Always Excellent
- December 18, 2016
Always an excellent service experience. Knowledgeable and courteous staff make all the difference.
Paula Ouellette Replied: Hi Jim, Thanks for the kind words. We like to be sure that all of our customers are well informed and get the best customer service anywhere. So glad that everything went well for you!
Excellent service department
- December 18, 2016
Jim Gray in service is excellent!!! Always receive excellent service and will continue to go to Viti in the future
Paula Ouellette Replied: Hi David, Thanks so much for your business and your loyalty. Your right, James is great. He takes great pride in his work and really cares about his customers.
Best service
- December 09, 2016
Never had a better experience buying a car! Thank u
Paula Ouellette Replied: Thanks Melissa, so happy that you had a good experience. We strive to make everyone of our customers feel like you. You're important to us!
30,000 mile service
- December 03, 2016
will be going back in the future, they did not just a good but they educated me on some of the features, also a tour of the newer models.
Paula Ouellette Replied: Hi Phillip, It's important to us to make sure all of our customers know how things work. It makes it easier for you to use and the better you know it the more comfortable and happier you are. You can always count on us if you need help.
Service
- November 30, 2016
An incredible place to purchase and service a car. Bud my service rep is excellent. - David
Paula Ouellette Replied: Thanks for being such a loyal customer David! Bud is great! He always makes sure his customers are well taken care of.
Simply outstanding
- November 29, 2016
My wife and I found the entire experience at Viti to be above and beyond what we have experienced at other car dealerships. When searching for a Mercedes, we found Viti to be second to none. To Krista and the rest of the team, keep up the great work. Its nice to know that there are still...
Paula Ouellette Replied: Thanks for the review Jack. Here at Viti we are committed to our customers and exceeding expectations is what we are all about! Krista is great, she always makes you feel right at home and wants you to keep coming back.
Satisfied Viti Customer
- November 26, 2016
Thank you to Brad Barry and Will for helping me purchase this fine automobile, now all we need is warm weather so we can drop the top.
Paula Ouellette Replied: Thanks Bill, That's what we call team work. We'll do whatever it takes to put a smile on your face. So happy that you love your new vehicle.
Viti takes customer service to a whole new level!
- November 25, 2016
Amazing customer sales and service ~ They made sure we were in "the right car" for us and 1000% happy! Hands down the best dealership I've been to. We love our 2017 AMG <3
Paula Ouellette Replied: Thanks Janice. It's always nice to hear that we have done our job. So glad that you are happy with your new AMG enjoy!
Excellent Dealership - Jon Lehane is great
- November 21, 2016
I want to say thank you to Jon and Bill at Viti. What a pleasant experience! Better then any other car purchase I've made. If you want a no pressure and enjoyable sales experience then go to Viti and see Jon.
Paula Ouellette Replied: Thanks for the nice review Bob, So glad you had a good experience. Both Jon and Bill are always teaming up to "WOW" our customers.
Viti is the best around! Jim Aspry is the Man!
- November 15, 2016
What can I say. Viti is the best Mercedes dealer in New England. They are a family owned dealership which prides itself on the highest level of professionalism. The communication and attention to detail is second to none. Viti will bend over backwards to go the extra mile to make things happen...
Paula Ouellette Replied: Hi Jonathan, thank you for taking the time to write this wonderful review. Jim is terrific. Exceeding customer's expectations always comes natural to him. The whole team is always ready to roll out the red carpet for every customer, every time! So glad you had a great experience.
library coordinator
- November 08, 2016
Excellent service from salesman and management in general.
Paula Ouellette Replied: Thanks Mary, It's important that our whole team is committed to exceptional service for all of our customers. That's the Viti way!
Viti customer
- November 05, 2016
As always great customer service This is why I buy all my cars from Viti
Paula Ouellette Replied: Hi Claudia, Here at Viti we always want to keep our customers coming back. Thanks for being such a loyal customer.
BRAD BARRY--FIRST CLSS SERVICE FROM BEGINNING TO E
- November 04, 2016
RAY--SERVICE---BRAD SALES---REPRESENT VITTI WELL----YOUR PUSHING FOR TOO MUCH TIME AND INFO, FOR YOUR SURVEY.REFINE IT
Paula Ouellette Replied: Hi John, Thank you for your input. I'm glad that you had a good experience with Ray and Brad. Both of them are very professional and work hard to make sure their customers are well taken care of. In regards to your comment about the survey, we understand how you feel and would like you to know we are continuously trying to work with Mercedes-Benz on streamlining the process to make the survey as easy on our customers as possible.
Viti is the best!
- November 04, 2016
James Gray of Viti consistently provides exceptional service and assistance in every way. I would recommend Viti to anyone and won't go anywhere else!
Paula Ouellette Replied: Hi Themie, Thanks for the nice comments. James is terrific, he always makes sure his customers are well taken care of, that's what keeps them coming back!
Yelp Review
- November 01, 2016
WIN WIN with Krista. She is the whole package: enthusiasm, knowledge, a sense of humor, and transparency. All the clandestine facts and figures of car-buying were researched right in front of us, printed, highlighted, and passed across the desk. What my trade-in was worth and why, how Viti rates and...
Paula O. Replied: Hi Christine, We are so happy that you enjoyed your car buying experience with Viti! Krista is a wonderful and extremely knowledgeable member of our sales team and we are lucky to have her. We hope you are enjoying your GLK350! Should you have any questions or concerns, please feel free to contact Krista or any of our team members at any time.
Another great purchase experience at Viti!!!
- October 31, 2016
At Viti they make purchasing a car an enjoyable experience. I wouldn't go anywhere else. The salesman was great......he made everything go smoothly.
Paula Ouellette Replied: Hi Sheila, That's the way it should be, always smooth sailing here at Viti! Enjoy your new ride!
beautiful coupe
- October 31, 2016
My experience was unlike any other car buying I have done. I am pleased with my beautiful car and happy to look forward to being cared for by Viti.
Paula Ouellette Replied: Thanks red coupe, That's the Viti way, giving you the best experience is what it's all about. So glad that you like your new car and we look forward to you coming back for all of your Sales and Service needs!
viti service with russ machado the best
- October 29, 2016
have been going to viti for years russ machado in service is in my mind the best always says what is wrong and no more car comes back perfect with never a return for problems great job thank you bryan from dartmouth mass
Paula Ouellette Replied: Hi Bryan, Yes, Russ makes sure all of his customers are informed so there is no doubt about the work that was done. He continues to earn your trust and build on a lasting relationship.
Viti Service
- October 23, 2016
Had a problem with tire pressure sensor and Viti fixed the problem by replacing the two defective sensors. They picked the car and left me a loaner car during the repairs. The problems was fixed and the car came back clean. Excellent service and guys that pickup and delivered the car were very...
Paula Ouellette Replied: Thanks CJS! Glad to hear that we got the problem fixed for you. the Viti Advantage is great, it's always nice to get your car back in great working order and all clean as well. Yes, our drivers are all very personable and happy to do what it takes to make things convenient for you!
Customer
- October 22, 2016
James Gray and support staff provide exceptional car every time needed.
Paula Ouellette Replied: Hi Lysa, thanks for the nice review. James and the rest of the staff are always on their toes when it comes to customer service. It's very important to us that you have a great experience every time you visit.
Professor
- October 20, 2016
Had car picked up at my work. Arrival was 50 mins late. Upon return, the trunk was not vacuumed and the dashboard was minmally cleaned.
Paula Ouellette Replied: Thanks for taking the time to write a review JayP. I am sorry for the inconvenience that you experienced. I would love to be able to resolve the issue but I don't have any of your contact information. If you would like to discuss this further, you can reach me at 401-624-6181 ext. 1019 or email at ouellette@viti.com.
Always happy with Viti!
- October 12, 2016
Viti has always provided us with exceptional service, and we can always be rest assured that our cars will be handed back to us in factory condition. They are efficient, courtesy, and very professional. And contrary to popular belief it is not really that much more expensive to have your Mercedes...
Paula Ouellette Replied: Thanks TuckerD, That's what Viti is all about. Great service and trusted relationships keep our customers coming back. We stand by our reputation and are very proud to know that when you think "Viti" you can be confident you are getting the very best!
Go Viti
- October 09, 2016
Perfection guaranteed..............................
Paula Ouellette Replied: Hi John B, Great to here! That is what we strive for, perfection!
Another Excellent Service Experience
- October 08, 2016
Consistent level of excellence from Viti. Great communication from my Service Advisor (Sue McDermott). And their loaner car policy is the best!
Paula Ouellette Replied: Hi Dave S, Here at Viti we always want our customers to be confident that they get the best service possible each and every time. Sue is terrific, she is always there for all of her customers and always with a smile. We are very proud of our "Viti Advantage". The free pick up, delivery and loaner car is very convenient to all of our customers.
Metris van from Viti.
- October 07, 2016
The easiest vehicle purchase we have ever made. No wasting time with the "I'll ask my manager" crap. Will purchase again from Viti.
Paula Ouellette Replied: Hi Small Business Owner, We try to back our quality products with exceptional service. Glad we were able to make this process easy for you!
Buy from viti
- October 06, 2016
The best service I have ever had, I go to Viti and I live in Warwick RI, 10 minutes from inskip(enough said)
Paula Ouellette Replied: Hi Wali, So happy to hear that you choose Viti! Don't forget our "Viti Advantage", we will pick your car up, leave you a Mercedes-Benz loaner and drop your car off washed and vacuumed at your door step each and every time you service with us!
Buying the car of my dreams
- October 06, 2016
Purchasing for Viti in Tiverton, R.I. was a wonderful experience because we had an amazing salesperson named Anthony Elliot . He was very patient with all my questions. If there was something is was not sure of he found answer. He was very personable and very well informed. He was a breath of...
Paula Ouellette Replied: Thanks for your nice words Jill, It is important to us that when you visit our dealership, you are blown away with our professionalism and all around customer service experience. Anthony is a fine example of what we stand for and welcomes the idea of building long lasting relationships.
President
- October 05, 2016
Just had my first service at Viti. My service Mgr. Russ Machardo took excellent care of me and my car. It was delivered to me like it just came out of the show room. While my car was serviced I was given a great looking and running Mercedes to use . I could not be happier with all my dealings with...
Paula Ouellette Replied: Thanks John, We always try to make our customers feel special. We want them to come back again and again. Russ has a way of making his customers feel comfortable and confident that anytime you service your car, you can believe in him to give you the best advice to keep you safe and sound.
5 Mercedes from the same dealer.
- October 04, 2016
Great dealer, great sales person, great service. Bought my last 5 Mercedes fro Viti. Next one comes up in about a year from now. Definitely it will come from Viti.
Paula Ouellette Replied: Hello Robert, Wow, 5 Mercedes, it's always nice to know that we have such loyal customers. We love the idea that you keep coming back! See you soon for number 6!
Bestcarbuying experience
- October 04, 2016
Best customer service in the industry. Krista from Viti was very knowledgeable, professional and personable. No hard sales approach and great car buying experience.
Paula Ouellette Replied: Thanks for the review JMB, Krista is awesome, she will do whatever it takes for all of her customers. I guess it all comes from believing in our product and really listening to what you, the customer is looking for.
Fantastic Dealer
- September 30, 2016
We've bought two AMG vehicles from Viti and they are as good as it gets. The sales process was flawless and their service is spectacular.
Paula Ouellette Replied: Thanks bmcginn, We like to make sure that our customers know it's all smooth sailing any time they come to visit!
Terrific service at reasonable prices and on time.
- September 28, 2016
Bud Cartin and Viti have always delivered great service in the every one of the 10 years or more that I have been their customer, without fail.
Paula Ouellette Replied: Hello Howard, Thanks for being such a loyal customer. Bud is a great guy, and always wants to be sure your getting nothing but the best!
Frank pacheco
- September 27, 2016
When I go to Viti the job gets done correctly James gray the best service adviser Thanks James
Paula Ouellette Replied: Thanks Frank! We always strive to get the job done the first time! James and our team of advisors are second to none.
Great Experience
- September 23, 2016
great service, great people, on time as promised.
Paula Ouellette Replied: Hi Joe, Sounds like you came to the right place. Thanks for the nice review!
Excellent service
- September 22, 2016
Service was promptly and helpfully delivered. I recommend Viti highly.
Paula Ouellette Replied: Thanks Katie, We try to make sure you have the best experience each and every time you visit, whether it's for sales or service our customers deserve the best!
Great Dealer
- September 20, 2016
Have leased or purchased several Mercedes from them and have NEVER been disappointed with Sales or Service.
Paula Ouellette Replied: Hi Joe, Thanks for being such a loyal customer! It's very important to us to keep you coming back.
Exceptional Service and Delivery!
- September 13, 2016
The team at Viti is professional and friendly. My Mercedes is quite old, however they treat me as if I was a top customer, and they have helped me to keep my car in exceptional condition for many years. When the time comes for the next family car, I will turn to Viti, for sure. The service staff...
Bill Andrews Replied: Hi Lee, Thanks for the review! We like to make sure all of our customers feel valued. It is important to all of us that your experience is the best you've ever had!
Mercedes Service
- September 01, 2016
Exceptional service led by our Service Advisor James Gray. Everything was taken care of in a timely and efficient manner.
Bill Andrews Replied: Hello D.R., James takes pride in his work and makes sure all of his customers have an exceptional experience. Nothing but the Best!
We are repeat Viti customers. Brad Barry is best!
- August 29, 2016
We are repeat customers at Viti. From our first purchase five years ago to our recent purchase Viti service has been exceptional. Brad Barry is our sales representative and he has exceptional product knowledge and an easy going demeanor. He hit a "grand slam" with us for service, knowledge,...
Bill Andrews Replied: Hi Russ and Diane, I'm so happy that you had a great experience. Here at Viti it's all about the customer. Whether it's Sales or Service we always want to exceed your expectations and keep you coming back.
The best overall!!!!
- August 26, 2016
The best car buying and service experience I've ever had!!! Kerri in sales and Ray in service are the best!!
Bill Andrews Replied: Hi Hugh, So glad you had a good experience. Kerri and Ray along with our other Sales and Service advisors are committed to providing the WOW factor to all of our customers. That's what Viti is all about!
Excellent, top class
- August 25, 2016
Staff are beyond professional. The valet car service is so convenient. My car drives so smooth and was given back to me sparkling clean. Viti is class, top notch. What you would expect for luxury vehicles
Bill Andrews Replied: Hi Shari, Thank you for taking the time to write such a nice review. Here at Viti we strive to make every customer's experience top notch! I'm glad you got to experience the Viti Advantage with the pick up, delivery, and a wash and vacuum.
Viti is the greatest
- August 20, 2016
Service is outstanding. They make pick up and drop off very easy. Staff is friendly and professional. They continue to be the best dealer I have ever dealt with.
Bill Andrews Replied: Hi Shore, So glad you have had the opportunity to experience the Viti Advantage. Free Pick up, delivery and loaner car is what we are known for. Makes things a lot more convenient for our customers so they can take care of their busy schedule and not have to worry about their car.
Mrs J Yag
- August 20, 2016
There is no better place for customer service and vehicle sales. My husband and I will can't imagine going anywhere else. The whole staff always has an amazing attitude and are eager to help.
Bill Andrews Replied: Hi Janie, Thanks for taking the time to complete the survey. Here at Viti we always try to go above and beyond to make sure our customers are happy and want to keep coming back!
service
- August 20, 2016
I have been with Viti for almost 3 years. There service is excellent! I have recommend them to friends and family. First time I have done that with any car dealer. They stay in contact throughout the service process and make EVERYTHING at your convenience. If there is a problem with the...
Bill Andrews Replied: Thanks Russ, So glad to hear that you are happy. We always try to be the best of the best and to do whatever it takes to please our customers.
Customer
- August 19, 2016
Super be!! Best dealer anywhere. Our recent experience was for route in service, but after all this time this dealership is still very caring of our needs and quite excellent in their skill and communication with us during the process.
Bill Andrews Replied: Hi Jim, Thanks so much for taking the time to do this review. We are happy to know that we are providing the level of service that keeps you coming back!
Viti Mercedes - Always a pleasant experience!
- August 17, 2016
Purchasing a vehicle at Viti Mercedes is always a painless, pleasant experience. Will Dame and his staff on the sales floor are professional and provide the best customer service. The service team always deserves accolades for their superior customer service as well! I have been doing business...
Bill Andrews Replied: Thanks Lisa, Yes, Viti is known for our top notch customer service. We try to provide the best customer service to all of our customers. We want to be sure you keep coming back!
Purchase of E400 Coupe
- August 17, 2016
Kritsa (sales) and James (repairs) at Viti are world class professionals. Just purchase our 4th Mercedes from Viti, and could not be happier.
Bill Andrews Replied: Thanks Colin, You are right! Krista and James always make sure their customers are well taken care of. Hope you enjoy your new vehicle!
Great Service Department
- August 14, 2016
I have owned Mercedes cars for more than 20 years and have had them serviced all over the country. Never have I been to a dealership as nice, professional, or as courteous as Viti. They are the standard by which all others should be measured.
Bill Andrews Replied: Thank you for your wonderful review. We try to make each service visit as efficient and painless as possible for our customers. Thank you for choosing to service your vehicle with Viti. We look forward to working with you again!
Viti Service
- August 13, 2016
Fast, pleasant and helpful. In and out in under 24 hrs. That's why I use Viti.
Bill Andrews Replied: Hi Robert, Thank you for your review and for choosing Viti as your dealership. We pride ourselves on customer satisfaction and professionalism and I'm happy to hear that had such a good experience with us. We look forward to working with you again in the future.
Guy DiBiasio
- August 07, 2016
I have always been pleased with my interactions with all of Viti's staffs. All are helpfull, courteous and aim to please. It is truly a pleasure to do business with Viti!
Bill Andrews Replied: Hi Guy, Thank you for the great review. Here at Viti, we pride ourselves on making your service experience as smooth as possible. Thank you for choosing Viti as your dealer!
Bought a 2013 c300
- July 28, 2016
Was looking for a new vehicle, the staff was very helpful and I had a great experience. Will not hesitate to buy from them.
Bill Andrews Replied: Hi Tony, Thanks for the review! So glad that you had a great experience, that is what we are all about, exceeding expectations!
Excellent Service-Each and Every time
- July 23, 2016
Excellent attention to the customer's need whether or not it is a significant repair or a simple oil change. Sue M., Service Advisor, provides excellent service each and every time.
Bill Andrews Replied: Hi Karen, Thank you for your review. We are so lucky to have Sue as part of our Service staff. We pride ourselves on making your service experience as easy and efficient as possible.
Pick up and delivery service
- July 16, 2016
Pick up and delivery was flawless. Car was picked up on time from my office and returned to my office the same day. The loaner provided was a MB C300. Very satisfied.
Bill Andrews Replied: Thank you so much for your review! I see you got a taste of the Viti Advantage! I'm happy to hear you had a great experience and we look forward to working with you again soon.
Good service
- July 16, 2016
My Mercedes SUV went in for the 2nd annual service at Viti. I worked with Sue M. and Danny. They both did a great job ! I had a big list and Sue kept me informed all the way. There was some additional work being done and Sue let me know what my options were before doing it. Thank you to the...
Bill Andrews Replied: Hi Lenny, Thank you for your review and for choosing Viti as your dealership. We pride ourselves on customer satisfaction and professionalism and we are lucky to have someone such as Sue as a part of our team. I'm happy to hear that you were able to experience the Viti Advantage and we are always here if you need us!
Wonderful Service!! Wonderful Staff!!
- July 10, 2016
I want to say thank you to ALL the wonderful people at Viti! Each service is excellence! The owner of Viti should be proud of the representatives of their company!! Sue Mcdermott and Gary G. are top notch! As always thank you! Jennifer Maitland
Bill Andrews Replied: Hi Jennifer, Thank you so much for your wonderful review! We are lucky to have people such as Sue and Gary as a part of our Sales and Service staff here at Viti. We pride ourselves on making the entire process as easy, efficient, and timely as possible.
Yelp Review
- July 07, 2016
Outstanding Customer Service!!We are from out of state and had to get our breaks replaced. Susan was a pleasure to work with, honest and goes above and beyond. The work was done quickly and didn't cost an arm and a leg. They even provided drop off service to our hotel. I would give Viti 6 stars if I...
Paula O. Replied: Thank you for your great review! We are happy you were able to receive the Viti Advantage. Sue is
Robert Barrett
- July 01, 2016
Always excellent service at Viti! Thank you. Thank you. Thank you
Bill Andrews Replied: Hi Bob, Thank you for your review! We are very proud of the team we have here at Viti. I'm happy you had a great experience and we look forward to working with you again in the future.
a fine car buying experience
- June 28, 2016
Service and sales was exclent especially Krista and Kerry not pushy very friendly and helpful
Bill Andrews Replied: Hi Tom & Traci, Thanks for your review! We are lucky to have such a wonderful sales staff such as Krista and Kerry here at Viti! I'm so happy that you had a great experience.
Bud Cartin is Viti's Ambassador of Great Service
- June 26, 2016
Great service, professionally delivered on time at a fair price.
Bill Andrews Replied: Hi Howard, Thank you for the great review! We are very lucky to have Bud as part of our service department. We pride ourselves on making your service visit as easy, efficient, and timely as possible. We look forward to working with you again in the future!