Google+ Review
- August 11, 2018
We purchased a car from Viti last March. The management (Will and Deb) and finance people were fantastic. They went above and beyond to help us, however the service department was horrible, especially the person assigned to us (Russ Machado) who threw a temper tantrum and screamed at my husband over...
Google+ Review
- August 09, 2018
Peter in service is great!
Cars.com Review
- August 04, 2018
As usual, the service representative (Greg, this time) was courteous, friendly and very accommodating. Service was performed timely and my car was returned washed and vacuumed-looked brand new. Thanks, Viti
Google+ Review
- August 02, 2018
Felt very at home
Google+ Review
- August 02, 2018
We were extremely impressed by Vitis staff, particularly Jim, who helped us buy a beautiful, used, Mercedes 2016 GLE to tow our RPod around New England. He came in on his day off to personally take care of the details!
Cars.com Review
- July 29, 2018
The best service for any dealer in RI! By far! Ray always listens intently, is always punctual, and always has a loaner ready so there is no wait.
Google+ Review
- July 26, 2018
Viti is the best!! Service and compassion. I wouldn't call or go anywhere else.
Google+ Review
- July 20, 2018
Cars.com Review
- July 19, 2018
Their facility is so clean, & so bright too. But the staff there is superior in tending to my car’s needs. They always get the repairs done in a timely fashion. Their great service is the main reasons I own a Volvo!
Google+ Review
- July 18, 2018
Excellent service very professional
Cars.com Review
- July 17, 2018
I live in Boston but have my car serviced in Rhode Island by Viti for the simple reason outstanding personal service. Even had homemade chocolate chip cookies from my service advisor while I waited for my car which when returned, washed and perfectly serviced was about 20% under the estimated cost!
Cars.com Review
- July 16, 2018
Bud Cartin was on top of the service from beginning to completion. Pickup was at the stated time and the car was returned washed and vacumned.
Google+ Review
- July 14, 2018
Well as a first Mercedes owner and not buying my car there I had a great experience. I bought an extended warranty through my insurance company USAA and VITI offered to use it no questions asked. Very smooth transaction they delivered me a car and took mine. Very happy and will return to have more...
Google+ Review
- July 14, 2018
Greatest experience buying my 2018 METRIS. Service is Top Notch Too...I have left R.I.Trucking never to take my 2008 Camper back and to have "ALL" my Mercedes vehicles serviced @ VITI AUTOMOTIVE GROUP of Tiverton RI and that"s a 47 mile drive!!!!! WORTH EVERY MILE THANKS VITI
Cars.com Review
- July 13, 2018
never fails , their services excel my expectations , always in time when i get my car back is like having a new car, it is clean shining smells good, just love it. thank you viti, estrela
Cars.com Review
- July 12, 2018
Execellent Service manager Doug Eccleston. Spotless facility, convenient location & over all superb customer satisfaction. ...for over 18 years & 4 automobiles John U. Middletown Rhode Island
Cars.com Review
- July 11, 2018
Can’t say enough about the service I get from Greg Forrest (sales) and Russ Machado (service) The best......and will continue to buy and recommend VITI
Cars.com Review
- July 07, 2018
I was very pleased with the pick-up and delivery process for my vehicle. I was kept informed about the repair progress and the return of my vehicle. The Courtesy Loaner Vehicle was clean and was in excellent condition.
Cars.com Review
- July 07, 2018
Best of the Best...Viti continues to exceed expectations for sales and service. Russel Machado has earned our trust and is a point person for the families three Mercedes vehicles we have bought and serviced at this dealership. At this service I had to wait for a back ordered part. Russel kept me...
Cars.com Review
- July 05, 2018
First service repair on my car, and all repairs were completed on time. And completed correctly. Car was returned washed and vacuumed. Very easy to do business with.
Cars.com Review
- June 30, 2018
Very good service dept. I appreciate the quality of the service. They were timely and very professional. I highly recommend them. It was an unexpected service.
Cars.com Review
- June 30, 2018
Best overall service experience I’ve had. Professional, clean, fast, great loaner car provided. Customer service rep program is best in the business. I had warranty work done that was exceptional.
Google+ Review
- June 30, 2018
Never disappointed in the personalized and convenient service I receive at Viti - easy drop off and pick up - no hassles and no need to arrange rides, etc. Service needs reviewed by service reps in detail - effective communication throughout the repair/service process. Love these guys.
Cars.com Review
- June 28, 2018
Best experience ever! The 2018 XC90 purchase was our 6th Volvo since 1982 from 5 different dealers. Chris Dutra our sales person was extremely helpful (not pushy and provided plenty of useful information). I would not consider another dealership when we buy our next Volvo. The first 10K service with...
Cars.com Review
- June 28, 2018
A plus in my book especially Susan my service manager Always keeps me updated and transparent and true to their word. Vehicle comes back clean and washed
Google+ Review
- June 25, 2018
Great service department!
Cars.com Review
- June 25, 2018
I was pleased with the customer care overall, people were very nice and helpful with all my needs, I will definitely recommend Viti. to anyone looking for a Mercedes Benz.
Cars.com Review
- June 24, 2018
Our family has many years of reliable, friendly, service, and auto purchasing . Viti puts they best forward, reliable, trustworthy, and valuable for our auto needs.
Google+ Review
- June 23, 2018
Got their early for appointment but took me right away. Best service ever and if you need to pick your car up they can arrange that too. Dan Blinn awesome and Gary in sales is the best.
Google+ Review
- June 22, 2018
Cars.com Review
- June 22, 2018
Bud in service was excellent. Car was repaired quickly and on time. Also spoke with Dan in service he helped me get in touch with Mercedes-Benz to have my vehicle towed. My experience with the dealership was superb.
Cars.com Review
- June 21, 2018
Like the product thy offer, Viti Mercedes has exceeded our expectations for over 20 years on all areas of the car buying process to include price of model selection & options, value of trade-in, delivery and after sales support to include the maintenance team.
Google+ Review
- June 20, 2018
Google+ Review
- June 20, 2018
Very unprofessional parts center... I had an 85 380sl that needed a part. I only use genuine parts so I called the parts department at Viti. I told them what kind of car I had and the part I needed. The parts person gave me the price, told me they would get it in about a day, and I would have to...
Cars.com Review
- June 20, 2018
Hello, Always a pleasure working with Peter Brown. Very respectable. He listens, understand me as the customer . I would recommend my family and friends to get the service done everybody Volvo Viti Tiverton.
Google+ Review
- June 18, 2018
The experience has been terrible.Came in on June 9th to see what vehicles they had available off of lease. We were greeted by Brad S. he was nice enough to walk us around to see what other cars had come in but were not yet cleaned up. I did find one that he had to ask Will the GM if I could drive...
Cars.com Review
- June 14, 2018
Greg Flynn is incredibly professional and helpful! Excellent customer service, makes the repair process seamless. Provided a loaner while repairs were completed. I highly recommend Viti Volvo and Greg Flynn!
Cars.com Review
- June 13, 2018
Viti always provides the best customer service. Peter in the service department goes the extra step to ensure that you are 100% satisfied with your service. Chris in sales is the best he answers all of your questions and does not pressure you to buy a car.
Google+ Review
- June 11, 2018
Viti is by far our favorite dealership -- they exceed every other dealership with the level of service they provide......Its over the TOP!
Cars.com Review
- June 06, 2018
We recently purchased a new GLC300 and had the pleasure of working with John Lehane. John’s knowledge in the products and convenience of working with us via phone or email made the purchase a no brainer. Owning a business makes our time limited, John had everything complete and ready to go so we...
Cars.com Review
- June 06, 2018
It's been over a year since I've purchased my Mercedes from Viti. I have nothing but great things to say about this dealership and my service advisor Sue Mc Dermott. You really cant find a better Dealership anywhere. They treat you with respect from the time you step foot in the door. Whether...
Cars.com Review
- June 02, 2018
Been buying my cars from Viti for over twenty years. My sales associate Greg Forest and my service associate Doug Eccleston are the two reasons I continue to purchase my vehicles from your dealership. They are caring, professional and knowledgable and an asset to your establishment. They are...
Google+ Review
- June 01, 2018
Great service and incredible convenience to me during my GLC service. I appreciate the communication from Bud during my service window. Thanks Viti team!
Cars.com Review
- May 31, 2018
Top notch service ... always! Vidi has an exceptional team of professionals who are always courteous, timely and thorough. Their loaner car program makes a big difference for convenience.
Google+ Review
- May 25, 2018
Five star service from all involved with purchase of our certified preowned C300 the process was swift no long wait time and Greg was fantastic from the tour of Viti to our very professional delivery Debra in finance gave us options that she worked very hard on getting them for us Joann gave us a...
Cars.com Review
- May 24, 2018
Dan Blinn was helpful, efficecent and thorough. I was very satisfied . All of the work requested was accomplished and to date everything is running smoothly.
Cars.com Review
- May 19, 2018
bought 1st car there in 1984. my wife will not buy any where else. I've tried over the years but always ended up at viti to buy. I wanted to shop around , wife did not. we shopped around at every purchase.she was right. couldn't get a better deal any where on a new car customer service is just the...
Cars.com Review
- May 17, 2018
Excellent service experience. They picked up my car, communicated what was being done and what needed to be done and did the work required and returned the car back to me. It was a seamless service.
Cars.com Review
- May 14, 2018
Have purchased and serviced 10 MB vehicles at Viti in Tiverton, R.I. Sales Management (Will)top down to direct sales (Jim Aspry) and service mgr. (Doug Eccleston) have been exceptionally responsive and supportive.
Google+ Review
- May 14, 2018
Cars.com Review
- May 12, 2018
I have 100 percent confidence in Viti Mercedes for their knowledge, professionalism and gracious customer service. Susan McDermott commits to all of our needs and/or concerns. Susan is one of the main reasons why we hold our loyalty with Viti! The dealership is the best in the business.
Cars.com Review
- May 10, 2018
I have been a loyal patron of Viti since 1990, bringing various models to them over the years and always experiencing the highest level of service and customer support. I currently own an older model AMG, but am always treated as if I own the most current model. Their reception up arrival is...
Cars.com Review
- May 09, 2018
Very pleased with my purchase thanks Jon for making it possible, best sales person ever, friendly, caring, understanding definitely a place to visit if you need a car.
Cars.com Review
- May 07, 2018
Russ and Mike always go out of their way to ensure the level of service is outstanding! My car is always taken care of, the repairs done right the first time, and completed during - if not before - the estimated time. I'm going to miss their professional, friendly service when I depart the area,...
Cars.com Review
- May 04, 2018
Great sales and service for the last 17 years for all my MB's. The best dealership in the RI area. Loaners are always clean and drivers are very courteous.
Cars.com Review
- May 04, 2018
Great sales and service for the last 17 years for all my MB's. The best dealership in the RI area. Loaners are always clean and drivers are very courteous.
Google+ Review
- May 04, 2018
Google+ Review
- May 01, 2018
Straightforward, no bs, no pressure.
Cars.com Review
- April 30, 2018
Only dealership i will ever buy another Mercedes from. I have experience from other dealers before i found Viti and there is no comparison. Appreciate everyone in the process making it simple and fun
Cars.com Review
- April 29, 2018
My service advisor, Danny Blinn was great. He answered any questions or concerns I had and explained what had to be performed. Service to my auto was complete in 24hrs. and I am grateful for the auto that Viti provides while your automobile is being serviced.
Cars.com Review
- April 26, 2018
Viti Mercedes is the ONLY place I will ever purchase a vehicle from. Im on my 3rd MB with them and each experience is as good or better then my prior purchase. The facility is top-notch, there vehicle selection is great, the sales folks are no pressure and knowledge and the service department is...
Cars.com Review
- April 26, 2018
Booked the day before. Excellent service and follow up. Clean facility with many amenities. Great customer service and advice. Will continue to use VIti fort all my cars requirements
Cars.com Review
- April 26, 2018
I was over an hour away with a flat tire and VITI arranged for a tire fix - took 18 minutes total .... thanks Russel & Danny!
Google+ Review
- April 25, 2018
UPDATED. I bought a certified used 2012 Mercedes GLK 350 from them in 2014. The car was a lease return with very low miles and looked brand new. As a result, we paid the going rate for the car. We just tried to trade it in today and when the dealer pulled the CarFax on it, it showed that the...
Cars.com Review
- April 24, 2018
Anthony was great and very helpful. We were treated with respect, kindness, and they were never pushy. The entire process, from looking at the car and purchasing it, only took 3 days.
Cars.com Review
- April 22, 2018
Had the snow tires swapped out and all wheels balance. My dream car is now driving like it was new! Thanks to Susan and the whole crew at Viti.
Google+ Review
- April 21, 2018
I am very pleased with Viti service, especially the pick-up and delivery feature. Service advisor Danny Blinn is extremely responsive and knowledgeable.I have one minor quibble- the fuel surcharge. The loaner vehicle was very low on gas so I had to add several gallons, yet I was still added a fuel...
Cars.com Review
- April 19, 2018
I have been a customer of Viti for 30 years a bought 11 cars from them. I used to live 12 miles away from them, today I am 60 miles away in Boston with many other dealers around me. I still buy from Viti. They are the best. Very helpful and courteous when you buy. They respond quickly when in need...
Google+ Review
- April 12, 2018
Viti treated me very well! Excellent customer service and great deal on my car.
Google+ Review
- April 12, 2018
I have been a VITI customer for over 5 years now and my service experience has been nothing short of EXCEPTIONAL! Kudos to Doug Eccleston, my service advisor. Exceptional customer service is not a common practice these days, yet I have experienced this level of service consistently from Doug and...
Cars.com Review
- April 11, 2018
I picked up a roofing spike in my right rear tire on my 3 month old C300 4matic equipped with extended mobilility tires. Nervous about driving too far with the compromised tire, I contacted two other local tire shops where I would have to wait 48 hours for an appointment for replace or repair....
Google+ Review
- April 10, 2018
Be careful. I bought a 2012 Mercedes GLK 350 from them in 2014. The car was a lease return with very low miles and looked brand new. As a result, we paid the going rate for the car. We just tried to trade it in today and when the dealer pulled the CarFax on it, it showed that the vehicle had...
Cars.com Review
- April 06, 2018
I've owned Mercedes since 1987 and no one does it better or as well as Viti in every regard. Service, sales follow up they are the best.
Google+ Review
- April 03, 2018
I would recommend Viti to anyone and often do. I also trust them to service my Porsche.
Google+ Review
- April 01, 2018
Very customer friendly atmosphere.
Cars.com Review
- March 31, 2018
Doug Eccleston was great and kept me informed throughout the service process. Was impressed that everyone in the facility stopped to ask if I was being assisted when they walked by even through I was obviously not there to buy a car. Once they realized that my service would take longer than...
Google+ Review
- March 30, 2018
Very informative and helpful Making my purchase for my newSprinter van very relaxing.
Google+ Review
- March 30, 2018
i have been a customer at Viti Mercedes Benz for a number of years now they are simply the best i have ever dealt with a my service adviser Doug Eccleston goes above and beyond every time i need them.
Google+ Review
- March 30, 2018
Google+ Review
- March 28, 2018
I've bought three cars from Viti and will probably purchase a 4th in the near future. I appreciate my Viti Sales Professional Gary Garofalo as well as my service advisor, Doug Eccleston and the team of people who support them. The drivers are also super nice. The work has always been good and I...
Cars.com Review
- March 24, 2018
Excellent dealership fast service always on time,work done correctly the first time. Car comes back clean.They will deliver the vehicle anywhere you want best dealership
Cars.com Review
- March 23, 2018
Excellent Service Bought a Part from the parts department asked the service advisor if it could be installed right away. Bud took car of me right away told me to pull right into the service bay. Told me we will take care of everything.
Cars.com Review
- March 22, 2018
The Viti team always exceeds expectations and delivers great service. Called at 11 AM for an unexpected, minor safety related, issue. They had a loner available at 12 noon and fixed the problem by 4 PM.
Google+ Review
- March 22, 2018
Another great service appointment with Viti. They have great customer service and take care of their clients. Drop off and pick up was smooth, organized and quick.
Google+ Review
- March 22, 2018
Just completed "B" service on the G Wagon. Viti is truly the "Best of the Best". Russell Machado takes care of all of the family Benzes (3). He is knowledgeable, accommodates our schedules and follows up. He has earned our trust! Wouldn't think of going anywhere else for sales or service.
Cars.com Review
- March 21, 2018
SUSAN IS MY SERVICE AND SHE IS VERY GOOD , GREAT EXPERIENCE , AND VERY HELP FULL , Viti IS LUCKY TO HAVE A PERSON LIKE HER .
Cars.com Review
- March 19, 2018
Great team at Viti!!! Excellent knowledgeable staff. This was my first time at Viti for service and was surprised to receive a loaner. Danny and Doug provided excellent customer service, they answered all of our questions, and addressed all the issues with the car. The parts department was...
Google+ Review
- March 17, 2018
Exceptional client care and white glove service. Buddy provides a thorough accounting of the work being done on my car. I appreciate the added convenience of a beautiful loaner.
Cars.com Review
- March 16, 2018
Always easy to work with Russell Machado, no one knows customers and their needs like Russell and it's a pleasure doing business with a "real" professional!!
Google+ Review
- March 15, 2018
Yelp Review
- March 09, 2018
Wonderful service. Susan and the rest of the staff are there to please. The mechanics are knowledgeable and willing to take the time to explain what is going on with your car. Even the man who dropped off the loaner was really great.A+
Google+ Review
- March 07, 2018
I received excellent service. My service advisor Daniel Blinn is respectful and knowledgable.
Google+ Review
- March 07, 2018
Google+ Review
- March 06, 2018
Very customer friendly atmosphere.
Cars.com Review
- February 28, 2018
Easy to schedule and to reschedule. The email confirmation is really helpful. - Service done expertly and car returned cleaner than delivered. Great communications with service advisor.
Cars.com Review
- February 28, 2018
Striving to make things perfect. The dealership communicates well with its clients. You feel like you really matter. I like the follow up email reminder. I always get a notice on my dash, but the email carried thought right into my workplace. Making appointments there is easier for me. It is a...
Cars.com Review
- February 26, 2018
Everything was so easy, pleasant and professional from the minute I walked in the door. I will be back for all of my new car needs.
Cars.com Review
- February 24, 2018
Jon Lehane and Sarah Every made my experience so pleasant and easy, fast !!!! I always have dreaded going to a dealer!!!! Its always took all day and uncomfortable day and always stressful! Thank for having this two wonderful young people love them
Yelp Review
- February 23, 2018
From the purchase to the service, I've had nothing but very positive experience at Viti. Their customer service is phenomenal.
Yelp Review
- February 22, 2018
Great service! We always buy and maintain our Mercedes at Viti. Highly recommend.
Cars.com Review
- February 22, 2018
A simple windshield replacement that went very smoothly. Susan took care of everything! Didn't worry much about a thing! Prompt,fast pickup and delivery! Viti comes through again.
Google+ Review
- February 20, 2018
I have been taking my SUV to Viti since moving here in 2014. They always accommodate my schedule, are fast to repair as well as respond to issues with my car, and the staff could not be more friendly. Their prices are in line with my MB service dealer in Virginia; always a bit more than small shops...
Google+ Review
- February 19, 2018
Cars.com Review
- February 19, 2018
I have been buying my cars from Viti for over 10 years and always have had amazing service! I wont go anywhere elese. Love their Mercedes loaners!
Cars.com Review
- February 18, 2018
From the minute I placed a service request with Sue McDermott, Viti professionals took over and made life easy. Sue set the time for a pick up; pick up was on time & loaner vehicle excellent; Sue called with $$ estimate for service I had required, I ok'd; Sue called back with a couple of...
Google+ Review
- February 15, 2018
Good people
Cars.com Review
- February 13, 2018
Our salesman Jonathan Lehane was absolutely wonderful and so professional. He was very patient with us explaining all of the mechanisms that were featured on our 2015 Mercedes Sedan. Not only once but twice after he had explained it the day before. He took us out for a drive and explained all of...
Cars.com Review
- February 07, 2018
I came in on an emergency basis and was welcomed in a very friendly manner. I was back on the road in no time with my repair done. Fantastic experience!
Google+ Review
- February 04, 2018
A totally seamless service experience!
Cars.com Review
- February 03, 2018
Had the opportunity to drop my car off myself. Check in was seamless and easy - even when we had to do a last minute swap of loaner cars. All around, Viti comes through again. Despite the inclement weather, the crop off of my car was on-time and uneventful! A+++
Google+ Review
- February 02, 2018
Google+ Review
- February 02, 2018
Google+ Review
- February 01, 2018
I received excellent service from Viti on my recent visit. Russell M. is attentive and responsive to all questions and details. Due to recent surgery, I needed a loaner vehicle that I could get in and out of and he was able to arrange for one in a timely fashion.Another great service...
Google+ Review
- February 01, 2018
Sue McD. is wonderful to work. I am very pleased with everything about Viti. The fact that they can pick up and return my car is so helpful. When I get my car detailed (and the owner of 3 German Shepherd Dogs), it comes back looking like a new car. Don't know how they do it!
Google+ Review
- February 01, 2018
VITI MERCEDES is the most professional and friendly place to bring your vehicles, their staff and ownership, make you feel like you are the most important person to walk in that day. And they don't try to upcharge you or sell you any item you are not interested in.
Google+ Review
- February 01, 2018
GREAT PLACE FOR SERVICES
Yelp Review
- February 01, 2018
You can't beat the service at Viti Mercedes. From purchase to service I have always been satisfied and the representatives are friendly and very helpful. I love the convenience of a loaner and the service department is great. My service rep, Ray Machado, is also very helpful with any service...
Cars.com Review
- February 01, 2018
Another great service experienceprompt, efficient, and courteousRuss is a great facilitator! This was the biggest job that Viti has completed for me and I am impressed with how quickly it was diagnosed, the parts obtained, and the work completed. Thank you!
Cars.com Review
- January 31, 2018
I dealt with Bob Floravanti and purchased a new Sprinter Van 4x4. The deal went through seamlessly from start to finish. I had a tire issue early on that Doug Eccleston corrected immediately so I would definitely recommend Viti to anyone looking for a Mercedes.
Cars.com Review
- January 29, 2018
After having my old car "die" it was a pleasant experience to feel completely taken care of. The staff at Viti are professional and took me by the hand to make sure that I was satisfied and happy, with no pressure. Thank You Viti.
Google+ Review
- January 28, 2018
Best Car Buying Experience Ive ever had. Customer Service is top notch and everyone is extremely easy to work with. Brad, Sarah, Steve, and Will were awesome! Im a customer for life and I love my new e-class. Thank you!!
Cars.com Review
- January 28, 2018
On my 11th MB......customer service and making buying and service my vehicles easy as pie. Greg Forrest Sales and Russell Machado Service are awesome. HIGHLY RECOMMEND
Yelp Review
- January 25, 2018
Viti Service is exceptional, fast and professional. Thanks Doug and crew!Tom DelFarno. Lincoln RI
Cars.com Review
- January 25, 2018
Exceptional service from Doug and crew! Always professional and fast. Best service department anywhere. Car was returned in pristine condition. No other service Dept comes close.
Google+ Review
- January 24, 2018
Great automobiles, sales and service!
Cars.com Review
- January 24, 2018
Jon LeHane made the process incredibly effortless. He was attentive to my preferences and truly ensured I chose the vehicle that matched my goals. I appreciate that every step of the way Jon was knowledgable and created a comfortable environment. I am ecstatic with the new vehicle, felt the...
Cars.com Review
- January 21, 2018
Always great!! The people are always friendly and willing to go out of their way!! I can usually look over the latest models and find something I'm interested in.
Google+ Review
- January 19, 2018
Regular sales pitch and pressure. I knew more about the cars then they did. I may have been in a sweatshirt, but I wasn't there to buy a C class. I was there to buy a S class for my wife. What do I want for monthly Payments? How about APR vs ROI. Must be because of proximity to Fall River and New...
Google+ Review
- January 19, 2018
Top-notch dealership . . . highly recommend!
Yelp Review
- January 18, 2018
Susan was just great . She took very good care of me. I thought my bill was high She went through it carefully to show me what was done and why,Arthur Parker
Google+ Review
- January 17, 2018
Best Car Buying Experience Ive ever had. Customer Service is top notch and everyone is extremely easy to work with. Brad, Sarah, Steve, and Will were awesome! Im a customer for life and I love my new e-class. Thank you!!
Yelp Review
- January 17, 2018
Great place to buy or lease a new Mercedes. Brad Barry was great. He answered all our questions and got us a great deal. I'm loving my new car.
Google+ Review
- January 14, 2018
Google+ Review
- January 08, 2018
I received excellent service from Viti on my recent visit. Russell M. is attentive and responsive to all questions and details. Due to recent surgery, I needed a loaner vehicle that I could get in and out of and he was able to arrange for one in a timely fashion.
Cars.com Review
- January 08, 2018
I received excellent service from Viti on my recent visit. Russell Machado is attentive and responsive to all questions and details. Due to recent surgery, I needed a loaner vehicle that I could get in and out of and he was able to arrange for one in a timely fashion.
Google+ Review
- January 07, 2018
Google+ Review
- January 07, 2018
Yelp Review
- January 05, 2018
I've always been very satisfied with any dealings at Viti Bros. They go out of their way to please the customer.
Yelp Review
- January 04, 2018
Great service and treatment by the staff at Viti! That's why I chose this dealership over other Mercedes dealerships in the area! Love the car and the service.
Cars.com Review
- January 04, 2018
Customer service was excellent and everyone we came in contact with were friendly, even employees who were not helping you purchase the vehicle.
Cars.com Review
- December 31, 2017
Tony Miele was incredibly helpful and knowledgeable in rendering extensive repairs to my 1985 Mercedes. I am a Viti customer because of Tony and I look forward to working with him on all of my interaction with Viti motors . Very professional and considerate.
Google+ Review
- December 28, 2017
Sue M. was a great help in getting my SUV repaired quickly and efficiently. She kept me updated via text. The mechanics did a great job, too. The loaner car is really convenient. I've been going to VITI for about 3 years and the service and quality have always been excellent. Thank you Sue and...
Cars.com Review
- December 28, 2017
Called Russ and left a VM that my wiper blade flew off the car....around noon I called him back to see if he got my message.....he told me he sent the mobil van out and it's all fixed.....WOW that's great service and the reason I've bought 11 cars from Greg Forrest at Viti......he and Russ Machado...
Google+ Review
- December 22, 2017
I have been with Viti for over 2 years now. My service adviser, Doug, is always prompt in returning my calls and answering any concerns I have. The service has always been exceptional.
Google+ Review
- December 19, 2017
Cars.com Review
- December 19, 2017
My experience buying a new 2017 Sprinter Cargo Van from Viti, Inc it did truly exceed my expectation ! My sales Gary Garofalo was quick, easy to deal with and professional! Also Sara from financing and Joanne the sales manager did make everything go flowless. Although was almost 1000mile away from...
Google+ Review
- December 14, 2017
Yelp Review
- December 12, 2017
Called and spoke with service twice, set up an appointment and waited a week. When I brought the car in, they proceeded to say you don't have an appointment and sent me to the back office. Where the scheduling office proceeded to say "are you sure you didn't call Volvo?" I have a 120k MSRP AMG and a...
Google+ Review
- December 10, 2017
I have made the mistake of having my Mercedes vehicle serviced there 3 times. I thought they would be better but no change. The don't do what they say, when they say. It is hard to believe that such a company can be run so badly.
Cars.com Review
- December 10, 2017
Service is top notch at Viti's. I really appreciate my service expert, Ray Marchado. He always explains what the problem was and how it affected the operation of the car----as a woman I very much appreciate his spending the time to explain. And---the car always comes back nice and clean!!!
Cars.com Review
- December 09, 2017
GREAT STAFF THROUGH AND THROUGH!! FACILITIES ARE TOP OF THE LINE.
Cars.com Review
- December 06, 2017
Everyone at Viti is professional and know there stuff. My salesman Jon LeHane made the whole experience first class. Highly recommend
Cars.com Review
- December 04, 2017
They are always excellent and very accommodating. Never have a problem with the service department.
Cars.com Review
- December 01, 2017
Great professional service. Sue is great very professional and very warm.
Google+ Review
- November 30, 2017
I will start by saying Thank you so much to Dina and Brad G. They did an excellent job and professional service as we made the purchase of first Mercedes-Benz. Over a month ago we stepped in Viti searching for a car and see what we find after few stopped at other dealerships. I reached out to Viti...
Cars.com Review
- November 30, 2017
I have been associated with Viti Mercedes for 17+ years. I just purchased a new 2018 C-Class 300 4Matic sedan. My buying process with Jon Lehane, the sales representative, has been excellent. From the initial meeting to the receipt of my car Jon was intimately involved and responded quickly to any...
Cars.com Review
- November 27, 2017
My car purchase experience was one of the best Ive experienced. My sales person was courteous, prompt and honest.
Google+ Review
- November 26, 2017
As usual, another great experience having my car serviced at Viti Mercedes in Tiverton, RI.
Yelp Review
- November 24, 2017
So far my experience with Viti has been great! I purchased a used car, which I had been looking for a while. The price had to be right, and the condition, service records, and mileage were my priority. I found my 2005 CDI through Car Gurus, and to my surprise it was at Viti. The car was a one owner,...
Yelp Review
- November 22, 2017
If anyone is looking for great service the only choice is Viti in Tiverton. They have been the most consistent, customer orientated dealership I have been associated with in all my years on earth. I cannot say enough about all the people associated with Viti. Happy Thanksgiving & Go VITI!!!!!!!! ...
Cars.com Review
- November 20, 2017
Drove from suburb of Boston, MA to Tiverton, RI, over 50 miles, to purchase a CPO MB E350 that I found listed on Viti's website. Brad, the sales person, did an excellent job explaining all of the technology in the vehicle during the test drive. Put together an offer and I purchased car within an...
Google+ Review
- November 18, 2017
Staff is so awesome. Extremely helpful and conscious. Staff actually waited after they closed so that I could pick up my car
Google+ Review
- November 18, 2017
Got a great deal on a car. Huge inventory. Anthony was great to do business with.
Google+ Review
- November 17, 2017
I have made the mistake of having my Mercedes vehicle serviced there 3 times. I thought they would be better but no change. The don't do what they say, when they say. It is hard to believe that such a company can be run so badly.
Cars.com Review
- November 17, 2017
I have no idea what the Viti gang did to my 1979 280-TE when I brought it in for a simple pre-winter checkup with oil chnage and lube, but in an hour they turned my well-running 38-year old into a true rocket ship. It was like they had installed a new engine!
Yelp Review
- November 15, 2017
Always have great results at Viti. Bud Cartin has been my service Advisor since 2013 and is polite and answers my questions, without making me feel stupid for asking. Great service, a loaner car if necessary and always treated well by all the staff!
Google+ Review
- November 14, 2017
Cars.com Review
- November 14, 2017
Buying our new GLC300 was just easy! Jonathan Lehane was pleasant, not pushy, but gave us an offer we could not refuse! I highly recommend Viti and Jonathan Lehane.
Google+ Review
- November 07, 2017
Top of the Line
Cars.com Review
- November 05, 2017
I recently purchased a new Mercedes and the whole experience was great. The process was quick and my car was delivered on time. I even had a battery issue in the first month and they came to my work got the car left me a loaner and came back the next day as promised. Couldnt have been happier with...
Cars.com Review
- November 04, 2017
Great service when I dropped my car off and when they delivered my car back to me. Overall happy with work done to fix an annoying rattle in the dashboard. I look forward to continued quality service.
Cars.com Review
- November 03, 2017
Quality service from any business starts with the people at the top and Viti offers top quality. It is my observation that all positions are well trained. My personal contact is with Russel Machado who embodies the perfect service adviser. Knowledgeable, straight forward and with a sense of humor. ...
Cars.com Review
- October 30, 2017
Personnel and service are first rate. This also applies to the facility as well. We have done business with Viti, Inc. for ten years; it has always been a pleasure.
Cars.com Review
- October 30, 2017
I would be remiss ,if I did not acknowledge the pleasant experience that I had with my salesman Jon Lahane: on my purchase of a E400-2018 Jon was extremely professional& cordial,from the minute that I stepped into Viti and to the sale. I was extremely pleased with knowledge he provided of my car...
Cars.com Review
- October 27, 2017
It is a pleasure to do business with Vitti. In my long experience there are no surprises: everyone is professional and everything is done to perfection! I do recommend Vitti to my friends and many of them have taken my advice!
Cars.com Review
- October 26, 2017
Another great service experience as usual. Very convenient pick up and drop-off. Dave
Google+ Review
- October 22, 2017
Back in 2010 I took my 1982 Mercedes 300TD wagon to Viti for an inspection; when I picked up the car, they refused to charge me: 'Merry Christmas', they said with a smile. Still to this day I remember how surprised I was, and find myself writing this review as a testimony of their superlative...
Google+ Review
- October 15, 2017
Top of the Line
Google+ Review
- October 09, 2017
Very good customer service
Google+ Review
- October 08, 2017
We have purchased 3 cars from Viti and have been very satisfied with sales and service. In fact my daughter came from Maine to purchase her CLA because of our experiences. Sue has been our Service Rep since our first purchase. She is very helpful and always considers our feelings and expectations...
Cars.com Review
- October 08, 2017
The complete experience was typical "Viti!" From start to completion, care, communication, and professionalism were extraordinary. With service specialist, Ray, as my point of contact, I was kept abreast of the care to keep my Benz in pristine condition. As always, Viti goes above & beyond! *****
Google+ Review
- October 01, 2017
Fabulous service
Google+ Review
- October 01, 2017
Always a pleasure to bring my vehicle in for service at Viti Mercedes. Excellent customer service.
Cars.com Review
- October 01, 2017
As usual, every thing was great, with one exception. The wash and cleaning job was mediocre at best -- the windshield was very streaked, and the vacuuming inside only included the carpet. The compartments of the center console were not vacuumed at all. This was unusual, in that in the past, these...
Cars.com Review
- October 01, 2017
Great and honest service, pick up and delivery around my schedule. The cost was reasonable considering that the car is a Mercedes and it was its first checkup.
Google+ Review
- September 29, 2017
Have been using Viti for several years now both for my car and my wife's. They have always been fantastic with service but for sales and any other request made. There is a Mercedes dealer about 4 miles from our house but prefer to go to Viti (l 1/2 hours away) because of the way we have always...
Google+ Review
- September 26, 2017
Very good customer service
Cars.com Review
- September 25, 2017
I had an amazing experience. Jonathan was quick and thorough. My questions were answered promptly and I didn't have to go back and forth with numbers...which we all find trying.
Cars.com Review
- September 22, 2017
I have been a customer of Viti Inc. for 13 years. My experiences from buying a car to having it serviced have always been positive. Viti not only looks after your vehicle during service but also you as a customer, making sure you are fully satisfied with the work completed. Their service department...
Cars.com Review
- September 21, 2017
I have never had such a memorable, enjoyable, and exciting experience while shopping for a car! Kerry Santagata is the absolute best! The dealership is very clean and well organized, and the entire staff is very helpful.
Cars.com Review
- September 18, 2017
This is the second time I have gone to Viti Mercedes for service, once again the experience of service was great. Polite attentive staff, It was a pleasure to return to this dealership for the servicing of my Mercedes. This Dealership cares not only for your vehicle but treat their customers...
Google+ Review
- September 17, 2017
Cars.com Review
- September 15, 2017
Best of the best. Great service...great people. They care about their customers! THE best dealership in the Northeast.
Cars.com Review
- September 15, 2017
Always a pleasure stopping in... their professionalism and knowledge are clearly evident. Great free coffee doesn't hurt either!!!
Google+ Review
- September 14, 2017
Always a pleasure to bring my vehicle in for service at Viti Mercedes. Excellent customer service.
Cars.com Review
- September 14, 2017
Great job done fast always courteous! Russell is always great and makes car repairs easy for the customer
Cars.com Review
- September 13, 2017
Jon was such a pleasant person to work with from the moment we met him to driving the car off the lot. He was confident in our buying power and was so friendly. He is very good at his job I even signed for a car I didn't drive yet (my Fiance test drove). We've been to Lexus and Audi before coming to...
Google+ Review
- September 12, 2017
Overall Service not The Best had to bring Vehicle in 2 times within a week. Told service what was Wrong. I will go where I purchased my Vehicle in the Future if needed long ride but the Service at Flagship Motors in Lynn is Awesome. .
Cars.com Review
- September 10, 2017
I hate car dealers except for Viti. They are reasonable honest and timely in all of my requests. From the smallest issue to guidance of how to tackle a large repair, I feel that they are being honest. My car still purrs with over 100k miles.
Google+ Review
- September 09, 2017
Fast and friendly
Google+ Review
- September 06, 2017
Google+ Review
- September 06, 2017
Cars.com Review
- September 05, 2017
I have to say this was experience in buying a used car ever for me. I have bought my share of cars and it was always pressure, but this time it was like i was family. I would recommend Viti to anyone who would ask or is looking for a car.....
Cars.com Review
- September 01, 2017
My wife and I had a very positive experience purchasing our new Mercedes GLC from Viti. Huge thanks to Jon Lehane; Viti sales rep. Jon did a tremendous job working with us through the process. His service gets an A+! The dealership is lucky to have him. Thanks Viti.
Yelp Review
- August 30, 2017
I always give businesses multiple chances... But I'm really disappointed in Viti Mercedes. I ended up at VIti years ago when they were extremely helpful with servicing an E class for me under warranty. I ended up purchasing a new ML 350 from them almost 3 years ago now. The only reason I was able to...
Google+ Review
- August 29, 2017
Excellent service
Cars.com Review
- August 25, 2017
My service rep, Ray Machado, kept me informed on every step. Viti's service department in beyond any I have ever had dealings with before. Their methods of dealing with customers has always been excellent. I highly recommend this dealership for both buying and servicing your vehicle.
Google+ Review
- August 23, 2017
Google+ Review
- August 23, 2017
Google+ Review
- August 23, 2017
The rep said they had the parts so I took my Sprinter camper to them. They did not have the parts. It's a real chore moving my camper; it's parked at the end of a steep hill on a narrow street in the city. I was really let down that they weren't able to complete the service they said they could...
Cars.com Review
- August 22, 2017
It was a great pleasure shopping for used Mercedes at VITI. The Sale Rep Jonathan was excellent to work with. We test drove several of the vehicles on the lot before selecting the one we wanted. The process was excellent and the car was delivered as promised.
Google+ Review
- August 16, 2017
Doug Eccleston is always there to help.
Google+ Review
- August 16, 2017
Excellent service
Google+ Review
- August 16, 2017
We recently purchased an '88 560SL and brought it to the folks at Viti for upgrades and service. Dan Blinn was our service consultant, new to Viti but not to us as he has been our contact through Lexus for almost fifteen years. There is none better than Dan. Technicians Jay and Gene, each with more...
Cars.com Review
- August 15, 2017
We had a fantastic experience with Jon Lehane who was our sales representative. He did an incredible job. Make sure you ask for him because he LISTENS and HELPS. He is a true pleasure to work with,
Cars.com Review
- August 14, 2017
Viti knows service like no other dealership I have ever experienced!! If you have a full schedule, with little time to waste, Viti knows how to make buying a car fast, easy and accurate without missing a beat. Thanks tons Viti - loving my new ride!!