Google Review
- May 16, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- May 14, 2022
good service,Thanks Andy Trowbridge
Response from the owner Replied: Elio, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- May 13, 2022
In and out in a timely manner. Everyone was professional. All questions answered quickly.
Response from the owner Replied: Ernest, we're over the moon you had a timely and professional experience with the Mercedes-Benz of Orange Park team. Thank you for your business and incredible review - it was our pleasure to assist!
Google Review
- May 13, 2022
Very professional nice welcome super friendly staff
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- May 12, 2022
Andy and Chris was awesome….The service was excellent!
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- May 12, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you Andrea!
Google Review
- May 12, 2022
O.P. Mercedes serviced my 1976 Mercedes 280, the Service, knowledge and professionalism was fantastic! Definitely Mr. Fields knows how to run and manage his business! Thank you to all and specifically the Mechanic!
Response from the owner Replied: Max - thank you for the review! We're glad to have your business and pleased that you trust us to ensure you are well taken care of. See you again next time here at Mercedes-Benz of Orange Park!
Google Review
- May 11, 2022
Mercedes Benz Orange Park and my service technician, Ted Kypreos, came highly recommended and I was not disappointed! Professional, friendly, honest, prompt - everything you could want! He made some great suggestions for minor repairs and some cosmetic enhancements as well. I made my next follow up...
Response from the owner Replied: Lynley - Thank you for sharing so many kind words! We are delighted to hear that Ted took excellent care of you and your vehicle and made your repair experience five-star worthy. All of us at Mercedes-Benz of Orange Park appreciate your support!
Google Review
- May 11, 2022
Professional, efficient and courteous service.
Response from the owner Replied: Richard, thank you for your business and your great review of Mercedes-Benz of Orange Park!
Google Review
- May 10, 2022
Response from the owner Replied: Hi Byron. We appreciate you taking the time to leave Mercedes-Benz of Orange Park a review, thank you!
Google Review
- May 10, 2022
Left by Robert M.
I have been bringing my vehicles to MB of Orange Park for many years and this last experience serves to solidify this decision. Brought my car in for some previously discovered repair needs. Once the technician completed his initial teardown of the vehicle, he discovered that a different part was...
Response from the owner Replied: Robert - We are delighted to see that Ted and the team went above and beyond to ensure your repair was addressed in a timely manner. Thanks for your continued support of Mercedes-Benz of Orange Park! We look forward to working together for years to come.
Google Review
- May 10, 2022
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- May 10, 2022
Response from the owner Replied: Keith - We take customer satisfaction seriously and it's disappointing to see your low rating. Would you be willing to give me a call? I'd like to see if there is anything that I can do to help here. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- May 09, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- May 07, 2022
Response from the owner Replied: Chabens, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Cars.com Review
- May 07, 2022
Prompt and quality service by Paul, and the food/beverage options while you wait are awesome. I dropped off my car instead of waiting, so they texted me a link to approve/deny recommended services, and later, another link with my invoice so I could pay remotely. Super convenient. 10/10 would recommend.
Dealer Replied: Jas, we are thrilled that you received such attentive service from Paul and the team. Thank you for trusting Mercedes-Benz of Orange Park with your business and for stopping by to share your experience.
Google Review
- May 07, 2022
Response from the owner Replied: Brian, thank you for leaving us your positive feedback. -Mercedes-Benz of Orange Park Team
Google Review
- May 06, 2022
Response from the owner Replied: We appreciate your positive feedback, Aunnetta. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- May 06, 2022
Response from the owner Replied: Jan, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- May 05, 2022
Response from the owner Replied: Eleanor, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- May 05, 2022
Response from the owner Replied: We’d like to express our gratitude for your kind review, thanks Darnell!
Google Review
- May 04, 2022
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your business, Clyde!
Google Review
- May 04, 2022
WORST CUSTOMER SERVICEVery let down. We had an appointment to drop off a vehicle on Wednesday. Thursday afternoon I called multiple times and was hung up on or transferred multiple times. Friday after calling 5 times I was finally able to get ahold of the Service advisor who told me not to call...
Response from the owner Replied: Timothy, I'm sincerely sorry our lack of communication has left a negative impression. We aim for attentive and accommodating client care, and it's hard to hear we missed that mark. I will address this review with my staff to ensure we're doing all we can to follow up on client inquiries promptly and effectively, but I also invite you to contact me if you'd like to discuss this. I hope we can regain your confidence down the road. All the best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- May 04, 2022
Left by Debbie M.
Response from the owner Replied: Debbie, thank you for your years of business at Mercedes-Benz of Orange Park! Ted is a wonderful addition to our team, and we are just as grateful as you that he has continued to work hard and keep our customers happy. Thanks for the five stars, and we'll see you back soon!
Google Review
- May 04, 2022
BRAVO...good work though still seems overly expensive. 4-wheel alignment of $190.00 is too much.
Response from the owner Replied: Thank you for the great review, Ken! We appreciate your support and are happy to hear that Ted delivered such a successful service experience. Drive safely, and we hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- May 03, 2022
Response from the owner Replied: Karen, thank you for the positive feedback about your recent visit at Mercedes-Benz of Orange Park!
Google Review
- May 03, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- May 02, 2022
Great experience!!!! Rodney Rivers is excellent. Been working with him for 8+ years. Rodney is Always pleasant and thorough... Harris was great working with him as Cashier--professional and courteous. Manny was excellent in ensuring that he connected me on the phone to pick up my car and get to the...
Response from the owner Replied: Thank you for your confidence in Rodney, Harris, Manny, and the team! We appreciate your business and we hope to welcome you back to Mercedes-Benz of Orange Park in the future. Safe travels ahead!
Google Review
- May 02, 2022
Wonderful people, very helpful, especially because I was out of town
Response from the owner Replied: Thank you for the great review, Robert! We appreciate your business and we hope to have the opportunity to assist you again at Mercedes-Benz of Orange Park.
Google Review
- April 28, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Google Review
- April 28, 2022
I cannot speak for their sales department as we did not buy our mercedes at this location, but their service department is TRASH. I don’t write reviews, but these people are so incompetent and inept that I am absolutely floored. Zero communication, unskilled service agents, and overall just poor...
Response from the owner Replied: Abby, I am really sorry to see that you didn't have a better service experience with our team. We certainly want more for our customers, and I apologize that your advisor wasn't more responsive and helpful. I'll pass these comments along to the team, and if we can do anything else to further assist you, please let me know. Best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- April 27, 2022
Response from the owner Replied: We are so glad we earned your business, thanks so much Chris!
Cars.com Review
- April 27, 2022
Zarinea was the most professional, courteous, and helpful. The gentleman who greeted us in the service lane fits in the same category. Your customer service training is clearly working.
Dealer Replied: Thank you for highlighting some of the Mercedes-Benz of Orange Park staff that made your service visit go off without a hitch. We appreciate it!
Google Review
- April 26, 2022
Thank you Ms Z Thompson for doing everything you could possibly do to make my experience pleasant. I really appreciate your customer service.
Response from the owner Replied: We're so happy that you had a pleasant experience with the Mercedes-Benz of Orange Park team, Deborah! Thank you for the fantastic review and for giving our staff a shout-out - your support means the world to us! Take care.
Google Review
- April 26, 2022
Have used Orange Park Mercedes several times for my service needs and as usual am totally satisfied. The combination of Brandon as my tech and Ted as my adviser is hands down a winner. I will continue to use this resource for my automotive needs in the future. P. S. My wife is happy too. Its her car.
Response from the owner Replied: Thank you for taking the time to highlight both Andy and Ted's great work, Larry! We appreciate having you as a customer and look forward to seeing you at Mercedes-Benz of Orange Park again next time. Drive safely!
Google Review
- April 26, 2022
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Orange Park a review, have a great day Howard!
Google Review
- April 26, 2022
Rodney have been my advisor for awhile and he’s always going above and beyond I would not trade him for any other advisor. Professional courteous and respectful. Tell me in this day and age where you find that.. I’ll wait Thanks for all that you do Rodney. If you need a great advisor at Mercedes of...
Response from the owner Replied: Thank you for the great review! We are so glad to hear that you are so confident in Rodney and the Mercedes-Benz of Orange Park team to get the job done. Drive safely, and we hope to see you back again down the road!
Google Review
- April 25, 2022
Response from the owner Replied: We look forward to serving you next time Gwen, thanks!
Google Review
- April 25, 2022
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Ivonne!
Google Review
- April 25, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- April 25, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Cars.com Review
- April 24, 2022
My service supervisor, Rodney Rivers, is top notch. He and his team always provide friendly and excellent service for my vehicle, with very little fuss. The customer service is why I selected this site above all others.
Dealer Replied: Michele, it makes our day to hear that the customer service Rodney and the team deliver is second to none! We're proud to go above and beyond for our guests, and we hope it's this level of service that will have you continuing to rely on Mercedes-Benz of Orange Park for many miles to come!
Google Review
- April 23, 2022
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Orange Park made our day, thank you Norman!
Google Review
- April 22, 2022
Left by Lucretia P.
Response from the owner Replied: Lucretia, thank you for taking the time to review Mercedes-Benz of Orange Park. We're thankful to have you as a customer.
Google Review
- April 22, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- April 22, 2022
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Robert!
Google Review
- April 22, 2022
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Griffin!
Cars.com Review
- April 22, 2022
We have been seeing our service advisor Ted K for over a decade. He never fails to amazed us. He’s always going above and beyond. We’re most appreciative for him and the staffs at Mercedes-Benz of Orange Park. Thank you so much!
Dealer Replied: Thank you for your loyalty to Mercedes-Benz of Orange Park. It's fantastic to hear that Ted continues to provide you with excellent service during each visit. We look forward to taking care of you next time!
Google Review
- April 22, 2022
Andy Is my service advisor and he is a true professional. He makes sure that all of my service requests are completed to perfection.
Response from the owner Replied: Hey Bruce, thank you for the review of Mercedes-Benz of Orange Park! We are glad to see that Andy took excellent care of you and your vehicle. See you next time.
Google Review
- April 21, 2022
Quick and easy service and sales. Would recommend to anyone!
Response from the owner Replied: Reviews like these make our day! Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- April 21, 2022
Very professional and efficient
Response from the owner Replied: Joanne, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- April 20, 2022
Response from the owner Replied: Ryan, thank you for your business and your great review of Mercedes-Benz of Orange Park!
Google Review
- April 20, 2022
Response from the owner Replied: We are delighted to hear from you, Mary. Thank you for the great review of Mercedes-Benz of Orange Park!
Google Review
- April 20, 2022
Response from the owner Replied: Hi Jameel. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- April 19, 2022
Great service. Thank you Rodney for your assistance!
Response from the owner Replied: Vicky, we are happy to hear that Rodney and the team could deliver a five-star experience! Thank you from all of us at Mercedes-Benz of Orange Park and drive safely until we see you again.
Google Review
- April 19, 2022
Keith was great to work with and made us feel right at home at the dealership.
Response from the owner Replied: Thank you so much Jon! We appreciate your kind words and trust in Mike and the team to take care of your vehicle. We are grateful for your business and are pleased that you're satisfied with your experience here at Mercedes-Benz of Orange Park. See you again next time.
Google Review
- April 18, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer, thanks for the review!
Google Review
- April 16, 2022
Response from the owner Replied: David, your kind review warms our heart! It's great to see that the team was timely and nice to work with. See you again next time. - Mercedes-Benz of Orange Park Team
Google Review
- April 15, 2022
This was my first Mercedes purchase and I was a little scared. Brittany Jackson and the rest of the team were phenomenal. I am delighted!
Response from the owner Replied: Brittany and the team are always happy to help you out, Darlene! Thank you so much for supporting Mercedes-Benz of Orange Park and congrats on your new car!
Google Review
- April 15, 2022
Great service and exceptional staff.
Response from the owner Replied: Ruth, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- April 15, 2022
rodney is the goat
Response from the owner Replied: Thank you for sharing your great review of Rodney! We hope to have the opportunity to work with you again at Mercedes-Benz of Orange Park.
Google Review
- April 15, 2022
Response from the owner Replied: Jerry - We are delighted that you can depend on our Mercedes-Benz of Orange Park team for consistently excellent service. Thank you for giving a shout-out to Ted! We look forward to your next visit.
Google Review
- April 13, 2022
It was my first time at Mercedes Benz and I am impressed.
Response from the owner Replied: We're glad your first visit left a wonderful impression, Ulrike! Thank you for the fabulous review and for taking your business to Mercedes-Benz of Orange Park!
Google Review
- April 13, 2022
Response from the owner Replied: We are grateful for your positive feedback, thanks so much Kenneth!
Google Review
- April 12, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- April 12, 2022
Paul was sharp, fresh and very accommodating and we both had a shared interest in cars in general which made for good conversation ……….. I was very pleased with my service.
Response from the owner Replied: Gary, we are happy to hear that you had such a positive experience with Paul and the team! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your feedback. Drive safely!
Google Review
- April 10, 2022
Response from the owner Replied: We're glad you had yet another terrific service experience with Mike and the Mercedes-Benz of Orange Park team, Peter! Thank you for the fabulous review and kind words - we hope to see you back again next time!
Google Review
- April 09, 2022
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Orange Park, Josephine!
Google Review
- April 08, 2022
Response from the owner Replied: Meghna, we appreciate the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- April 07, 2022
service is very good and advisor is very informative to customer the waiting area is relaxing.
Response from the owner Replied: We are happy to hear from you, Ed! Thank you for supporting Mercedes-Benz of Orange Park, we hope to welcome you back in the future.
Google Review
- April 07, 2022
Very helpful with my car needs...thanks
Response from the owner Replied: Sarah, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Google Review
- April 05, 2022
From the beginning with sales (Kyle Labriny) to service (Wade Forsyth, formerly with MerzBenz and Ted Kypreos) and everyone that assisted me everything as always with the 2 MerzBenz dealerships in Jacksonville FL (Orange Park and Atlantic Blvd) have been the best experiences and handled with ease....
Response from the owner Replied: Thank you, Angela! We are glad that Kyle, Wade, and Ted were wonderful to work with. We appreciate the kind words and appreciate your feedback! See you next time here at Mercedes-Benz of Orange Park.
Google Review
- April 04, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we always value and appreciate our customers’ feedback. Thank you Joyce!
Google Review
- April 04, 2022
My experience with Rodney at Mercedes is always 5-star! He is always professional, very knowledgeable and always keeps me updated on the status of my vehicle. He always goes the extra step to ensure my experience with Mercedes exceeds expectations. Thank you, Rodney.
Response from the owner Replied: Thanks for the review! We're glad to see that Rodney was professional, knowledgeable, and informative. We appreciate your trust in us to get the job done right. See you next time.
Google Review
- April 04, 2022
Response from the owner Replied: Ted is one of our very best! Thank you for supporting Mercedes-Benz of Orange Park and we'll see you next time, Caroline!
Google Review
- April 02, 2022
Chris, in parts, was so helpful today. I showed up without an appointment as I was just down the street attempting to get a tire changed and didn’t have my lug nut lock in my car.He found the lock, replaced my locked lug nuts with regular ones and I was able to get back down the road and finish my...
Response from the owner Replied: Chris and the team are thrilled to see that your experience with Mercedes-Benz of Orange Park was a positive one, Landon! Thank you so much for your support and we'll see you next time!
Google Review
- April 02, 2022
Response from the owner Replied: Amaury - Customer feedback is important to us so we appreciate you leaving us a review. I'm wondering if you would be willing to speak with me about your experience directly. If so, please give me a call at your convenience. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- March 31, 2022
My car was brought in for my annual B service and was assigned to Paul Sanders, Assistant Service Manager. Mr Sanders was very helpful and knowledgeable. My car was serviced in a timely manner and I'm a very satisfied customer 😀
Response from the owner Replied: Warren, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Paul and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- March 30, 2022
Response from the owner Replied: Thank you Mario. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- March 29, 2022
Great experience with the staff. Paul the service manager was wonderful, honest, and caring for my family. He ensured before returning our car that it was safe and all our concerns meet. He also referred my wife to JD in sales who went over and above to help the wife find a vehicle to purchase. As...
Response from the owner Replied: "Wonderful, honest, and caring" are words we love seeing in our customer's feedback. Thank you so much for the glowing review, Rodney! We will certainly let JD and Paul know you and your wife appreciate their commitment to great customer service. Take care! - Mercedes-Benz of Orange Park
Google Review
- March 29, 2022
Response from the owner Replied: Reginald, thank you for taking the time to review Mercedes-Benz of Orange Park! It really means a lot to hear that you’re happy.
Google Review
- March 29, 2022
Dropping off my car was a breeze and seamless. As far as picking up my car, not so much. I received an email with the payment request. The email stated my advisor would contact me. I was never contacted by the advisor and I could not reach the service department to see if my car was ready. It took...
Response from the owner Replied: Kim- I am sorry that our team dropped the ball with our communication. We strive to be timely and responsive, but it's clear that we let you down. I'd hate to think that you were inconvenienced like this, and I am sorry we upset you. I'll pass this feedback along to our team in order to continue improving for our service customers. Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 27, 2022
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Thomas!
Google Review
- March 26, 2022
Response from the owner Replied: Hi Larahn, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a review.
Google Review
- March 26, 2022
Response from the owner Replied: Sabrina, thank you for leaving Mercedes-Benz of Orange Park your positive feedback.
Google Review
- March 26, 2022
Friendly, professional staff. Vehicle ordered and delivered as promised.
Response from the owner Replied: We are always happy to help you out! Thanks for the glowing review of Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- March 26, 2022
Response from the owner Replied: Carmen, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Orange Park!
Google Review
- March 25, 2022
Ted Kypreos is the best! Thank you again for everything Ted! You’re amazing!😊
Response from the owner Replied: We are thrilled that you had such a great time working with Ted and our team! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to share your feedback. Drive safely!
Cars.com Review
- March 25, 2022
Rodney rivers is super. Team is good. Facility is top notch. Every time I go it’s easy in and out. Thank You mercedes of OP
Dealer Replied: We're so pleased Rodney and the rest of the Mercedes-Benz of Orange Park team always deliver a five-star service experience. Thank you!
Google Review
- March 24, 2022
Excellent Service
Response from the owner Replied: Thank you, Robert, for stopping in at Mercedes-Benz of Orange Park for service and writing our team a review!
Google Review
- March 24, 2022
Response from the owner Replied: Nothing better than a great review, thanks Gene!
Google Review
- March 23, 2022
Zarinea was an excellent service advisor.Wii ok Fl was completed timely. Entire staff very helpful and professional.
Google Review
- March 23, 2022
Left by Shanton C.
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, Shanton!
Google Review
- March 22, 2022
Response from the owner Replied: Ricky - I’m sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 22, 2022
I tried to do business with this company very disappointed if you live out of state don't do business with this company complete waste of time thanks for nothing Jabari Fowler
Response from the owner Replied: William - I'm disappointed to hear that you didn't have a more successful time working with our team. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 22, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- March 22, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- March 22, 2022
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- March 22, 2022
Always very informative… Respects your time.
Response from the owner Replied: Thank you Joy for stopping by to leave us a wonderful review!
Google Review
- March 22, 2022
Response from the owner Replied: Hi Monique - Thank you for continuing to trust the Mercedes-Benz of Orange Park service team with your vehicle! We will let Rodney know that his outstanding customer service ensured we could earn your five stars. Have a great day!
Google Review
- March 21, 2022
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Rhonda!
Google Review
- March 20, 2022
Response from the owner Replied: Verlin, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- March 19, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- March 19, 2022
First time I actually enjoyed buying a car ! Thank you Joe!
Response from the owner Replied: Rodney and the team are always happy to help you out, Kimberly! Thanks for supporting Mercedes-Benz of Orange Park!
Google Review
- March 18, 2022
We had a wonderful experience at Mercedes-Benz of Orange Park, our sales person Chris Bordes was the best person we could’ve asked for when looking for a new car. We had specific requests as to what our new GLS would be, and Chris made sure to let us know as soon as one that we liked arrived, and we...
Response from the owner Replied: Nicholas - It makes us so happy to see reviews like this one. We are delighted that Chris guided you through the buying process with helpful, attentive service and we really appreciate you commending them. All of us at Mercedes-Benz of Orange Park are grateful for your business! Safe driving in your Mercedes-Benz GLS-Class.
Google Review
- March 18, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- March 17, 2022
Gr8 experience excellent service
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- March 17, 2022
Great
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- March 17, 2022
Response from the owner Replied: This is the kind of feedback we love seeing! Thank you for giving Rodney such a special shoutout. We look forward to seeing you at Mercedes-Benz of Orange Park again next time, Erle. Take care!
Google Review
- March 17, 2022
Response from the owner Replied: Willis, thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- March 16, 2022
Awesome service. My service advisor Andy is great and just ready to help. My 2nd time back and they had the parts available and just replaced the parts right there and then, all done on the same day, no need to travel back and forth from St. Augustine. In my honest opinion, MB of Orange Park...
Response from the owner Replied: We are happy to hear that you have had such positive experiences with Andy and the team! Thank you for choosing Mercedes-Benz of Orange Park for your service needs and for taking the time to share your feedback. Drive safely!
Google Review
- March 16, 2022
Once again this Mercedes Service Dept exceeded my expectations from the costs associated with repairs and routine service to the Courtesy Shuttle. My Advisor and Shuttle Driver were personable and kept me completely informed as to the status of my work order and completion time. The technician...
Response from the owner Replied: Hi Diane- thank you for the review and great feedback. We are glad that our team worked hard and went above and beyond to ensure that you and your vehicle were well taken care of. We appreciate the feedback and will see you again next time!
Google Review
- March 16, 2022
Response from the owner Replied: We are grateful to have your business, Edward. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Orange Park Team
Google Review
- March 15, 2022
Left by Allen P.
Response from the owner Replied: Thank you Allen for reviewing Mercedes-Benz of Orange Park!
Google Review
- March 15, 2022
My service advisor Zarinea is the best she helped me with everything I needed to have my GLC serviced and then some. She had my car serviced, a tear in my seat repaired, Valet service and a rental car. I never left my house and she did all the work for me, what more could you ask for...
Response from the owner Replied: We're glad Zarinea was such a great help throughout your recent service! Thank you for the incredible review and for trusting Mercedes-Benz of Orange Park with your GLC's care - we'll be here if you need us again! Safe travels!
Google Review
- March 15, 2022
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind for you to share your experience, Edward.
Google Review
- March 12, 2022
Response from the owner Replied: Juan - We appreciate you coming to Mercedes-Benz of Orange Park for your repairs and are glad to hear that Mrs. Thompson helped your visit go smoothly. Thank you for rating us five stars! We wish you and your wife safe driving.
Google Review
- March 12, 2022
Great experienceEveryone was so courteous and willing to helpMy service person Z is the best
Response from the owner Replied: Sylvester, we are delighted to receive your review! Thank you from all of us at Mercedes-Benz of Orange Park.
Google Review
- March 12, 2022
Response from the owner Replied: Gregory, your kind review warms our heart! - Mercedes-Benz of Orange Park Team
Google Review
- March 11, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Google Review
- March 11, 2022
Urel, Yasmin and Jasmine were all exceptional in assisting me with my car. The folks in Chicago could take some lessons from the team at Mercedes in Orange Park.
Response from the owner Replied: Thanks for trusting the Mercedes-Benz of Orange Park team to take care of you and your vehicle! We appreciate the feedback and will see you again next time you need our help.
Google Review
- March 11, 2022
Awesome experience with the team, especially Mr Charles Glover
Response from the owner Replied: Thank you so much, Rosa, for the review! We are glad that Charles was great to work with.
Google Review
- March 11, 2022
Response from the owner Replied: Dolanda - We love five stars! Thank you so much for sharing this feedback about your recent visit working with Ted. All of us at Mercedes-Benz of Orange Park appreciate your business and hope to see you down the road!
Google Review
- March 11, 2022
Service has really gone down hill lately at the OP location. My car sat for 5 hrs before I spoke to a rep, and I had to call them to even get that. Then it took them 6 more hours to change a single tire. They NEVER have loaners when they are needed. They no longer serve food and drinks while...
Response from the owner Replied: This is hard to hear, as we pride ourselves on delivering top-tier customer service and a gratifying client experience. I will share this feedback with my team so we can evaluate and improve our strategy moving forward, but I also invite you to call me so I can address your concerns directly. I hope we get another chance to impress you down the line. Best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 10, 2022
Response from the owner Replied: We love seeing 5 star reviews. Thanks Max!
Google Review
- March 10, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- March 10, 2022
Response from the owner Replied: Michele, thank you for sharing your positive feedback of Mercedes-Benz of Orange Park!
Google Review
- March 10, 2022
Response from the owner Replied: Henry, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orange Park!
Google Review
- March 10, 2022
Response from the owner Replied: David, thanks for the awesome review of Mercedes-Benz of Orange Park!
Google Review
- March 10, 2022
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park, thanks so much Philip!
Google Review
- March 10, 2022
Response from the owner Replied: Jacquie, thank you for your business and your positive rating of Mercedes-Benz of Orange Park!
Google Review
- March 09, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- March 08, 2022
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you Kim!
Google Review
- March 07, 2022
Always a great experience with Mercedes. No complaints
Response from the owner Replied: Thanks, Cindy, for leaving Mercedes-Benz of Orange Park a five-star review! We are delighted to have you as a customer.
Cars.com Review
- March 06, 2022
Paul Sanders was very thorough and proactive with our recent maintenance service. We recommend him highly and will seek his able assistance in the future.
Dealer Replied: David, thank you for your great review of Paul and the team! We are thrilled that you had such a positive experience here at Mercedes-Benz of Orange Park. Safe travels!
Google Review
- March 05, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you Robert!
Google Review
- March 04, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- March 04, 2022
I have been doing business with this dealership since they first opened and have never had a major complaint. Recently, I was in for what I thought would be minor problems concerning battery check and engine light, but it turned into a 4 hour wait and during that time my Service Rep, Paul Sanders...
Response from the owner Replied: Sharron - thank you for trusting Mercedes-Benz of Orange Park with your vehicle. We're glad to hear that Paul was so accommodating during your visit as customer satisfaction is our priority!
Google Review
- March 03, 2022
Response from the owner Replied: Marcus, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- March 03, 2022
Response from the owner Replied: Diana, thank you for trusting us with your business and your Mercedes-Benz C300! We are grateful for your feedback and we look forward to welcoming you back next time. Drive safely!
Google Review
- March 02, 2022
Thanks to a little ingenuity, my MB of Orange Park service advisor took what began as an awkward situation and turned it into a very positive experience. My thanks to Paul for his ability to find a great solution.
Response from the owner Replied: Rich, we are happy to hear that Paul addressed your concerns and made you a happy customer! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to share your feedback. We hope to work with you again down the road!
Google Review
- March 02, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- March 02, 2022
Response from the owner Replied: Reviews like this one make our day, Fred! Thanks from the Mercedes-Benz of Orange Park team!
Google Review
- March 02, 2022
Mercedes Benz of Orange Park gave a great experience with the purchase of our new vehicle. Brittney performed a flawless vehicle delivery and took the time to go over the vehicle features. I would highly recommend.
Response from the owner Replied: Peter- thank you for the review! We're glad that you had an excellent experience here with our team. See you next time you need our help here at Mercedes-Benz of Orange Park!
Cars.com Review
- March 01, 2022
Very professional!!! The Cafe Experience was delicious, only quality! They Couldn’t do enough to make our experience Wonderful ❗️❗️❗️Ted, and the rest of the ‘crew’ there were Awesome ❗️
Dealer Replied: Nancy, we're glad Ted and the rest of the Mercedes-Benz of Orange Park team provided such a pleasant client experience! Thank you for the great review and for trusting us with your business - we hope to see you again!
Google Review
- March 01, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer, thanks for the review!
Google Review
- March 01, 2022
My service experience was excellent mainly due to Ted’s professionalism and attention to detail.Despite being short staffed he made sure I was well informed as to the progress on the vehicle and was through in recommending necessary work and what could be done later onI appreciated his honesty and...
Response from the owner Replied: Hi Stuart - Thank you for taking time to post a great review. We are very happy to hear that Ted provided informative, helpful service and we are grateful that you came back to Mercedes-Benz of Orange Park. I am disappointed to hear that you had a poor buying experience. If you would like to discuss that in more detail, please don't hesitate to give me a call. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- February 28, 2022
Always great service with service advisor Rodney.
Response from the owner Replied: Priscilla - Your feedback is much appreciated!
Google Review
- February 28, 2022
Left by Gabriel M.
Response from the owner Replied: Gabriel, we are grateful for your review. It means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- February 28, 2022
My first time there an it was good.. An the breakfast there was delicious I have never been to a dealership and they give you breakfast
Response from the owner Replied: Thank you for visiting Mercedes-Benz of Orange Park! We are glad that you had a nice first experience here with our team and that you enjoyed your breakfast. We pride ourselves on delivering a top-notch customer service experience, and it sounds like we lived up to this goal!
Google Review
- February 28, 2022
Response from the owner Replied: Mariana, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- February 25, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- February 25, 2022
The service is excellent. Rodney Rivers took great care of me and my car. Rodney went "above and beyond" to make sure all of my concerns were addressed and I had a stress free and good experience.Thank you to take Service team at Orange Park Mercedes!
Response from the owner Replied: Chisty, we can't thank you enough for allowing the Mercedes-Benz of Orange Park team to take care of your service needs! Rodney and the team are always happy to do all we can to keep our guests safely on the road. We appreciate your business, and we look forward to your next visit!
Cars.com Review
- February 24, 2022
Can't say enough about my service adviser Zarinea Thompson. She was sweet, caring and honest. Thanks for the great experience Z for making my repairs easy and efficient. Well done!
Dealer Replied: Susan, thank you for the great review! We are so glad to hear that Zarinea delivered such a seamless service experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- February 24, 2022
Response from the owner Replied: Thanks so much, Regina. We look forward to your next visit with us!
Google Review
- February 24, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- February 24, 2022
Scheduling and service was excellent
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Orange Park, Jimmy!
Google Review
- February 23, 2022
Response from the owner Replied: We are so happy our Mercedes-Benz of Orange Park team earned your five stars. Thanks Vernie!
Google Review
- February 23, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- February 23, 2022
Response from the owner Replied: Thank you Shanna for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- February 23, 2022
As good as a car buying experience can be. I put off buying my dream car for a good solid year because I just can’t stand dealerships. I finally found the car I wanted, and Keith and the rest of the Mercedes Benz of OP crew did a good job of making one of the most painful processes, fairly painless....
Response from the owner Replied: Hi Justin - We appreciate you coming to Mercedes-Benz of Orange Park for such an important purchase and are delighted that Keith helped make the process go smoothly. We especially love that you found your dream car. Congratulations! Our team appreciates your business and we wish you safe driving.
Google Review
- February 22, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- February 21, 2022
Response from the owner Replied: Harold, we appreciate the stellar review!
Google Review
- February 21, 2022
Completely dissatisfied with the service and attempted scamming after waiting for 7 hours of waiting, they could not correctly diagnosed the problem after being told in advance the problem. Then after returning withi one hour to have it fixed they wanted to charge me again for their failure to fix...
Response from the owner Replied: John, I sincerely apologize for your vehicle taking longer than anticipated to repair. We strive to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that I will look into this situation immediately so I can better understand what went wrong here. Lastly, I can see that we have let you down, but if there is anything more I can do to assist you or improve your time working with us, please don't hesitate to give me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- February 20, 2022
Response from the owner Replied: We are honored to receive your support, Raymond. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- February 20, 2022
Response from the owner Replied: Kennykool, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- February 19, 2022
The service was awesome, however, I needed to bring the vehicle back because somethings were broken in the inside. Today they set up a plan to fix my broken items.The customer service is the reason why I keep coming back. Their hospitality is unlike any other. Check out Salesman JD, even when hes...
Google Review
- February 18, 2022
Andy did a great job and completed everything that I had asked of him. This was my second time with Andy and he’s my man for future service.
Response from the owner Replied: We will be sure to let Andy know how much you appreciated all the help, Bill. Thank you for putting your trust in Mercedes-Benz of Orange Park and we look forward to seeing you again next time!
Google Review
- February 18, 2022
Andy at MB OP made my service apt memorable. Thank you for your professionalism and personal connection.
Response from the owner Replied: Memorable and pleasant service experiences are what we aim to deliver! Thank you for the amazing review and for trusting Andy and the Mercedes-Benz of Orange Park team with the job!
Google Review
- February 18, 2022
Response from the owner Replied: Tammy, thanks for giving us the opportunity to serve you! - Mercedes-Benz of Orange Park Team
Google Review
- February 18, 2022
Always treated with respect and courtesy. Vehicle repaired right, the first time. Never had to bring it back for the same problem.
Response from the owner Replied: Fred - We appreciate your business! Thank you for your support and for taking the time to share. Drive safely, and we hope to see you back at Mercedes-Benz of Orange Park down the road!
Google Review
- February 18, 2022
Response from the owner Replied: James, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- February 18, 2022
Response from the owner Replied: Susan, thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- February 17, 2022
Response from the owner Replied: Frances, we are so thankful for your business and your review! - Mercedes-Benz of Orange Park Team
Google Review
- February 17, 2022
Response from the owner Replied: Joann, your review means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- February 17, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- February 16, 2022
Response from the owner Replied: Victoria, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- February 16, 2022
Response from the owner Replied: Sanjay, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- February 15, 2022
Jackie is amazing!
Response from the owner Replied: Tiffany, thank you for leaving a great review of Jackie and Mercedes-Benz of Orange Park!
Google Review
- February 15, 2022
Response from the owner Replied: Candace, thank you for your review. We really appreciate it! - The Mercedes-Benz of Orange Park team
Cars.com Review
- February 15, 2022
I was extremely pleased with the level of courtesy displayed by Rodney and all the other employees at the dealership. My wait in their customer lounge was enjoyable and I look forward to coming back in the future.
Dealer Replied: Thanks, JoAnn, for leaving Mercedes-Benz of Orange Park a lovely review! We are happy to read that Rodney and our team took great care of you, and you enjoyed our customer lounge. See you next time and have a fantastic day!
Google Review
- February 15, 2022
Rodney is outstanding!! His professionalism is the best and he is excellent at communication and explaining anything that I have a inquiry about. I sincerely appreciate him!!
Response from the owner Replied: Thank you, Scot! There is nothing we love more than seeing wonderful feedback about our team members and we appreciate your kind review about Rodney. Hope to see you next time at Mercedes-Benz of Orange Park!
Google Review
- February 15, 2022
Left by Felecia L.
Excellent service from arrival to departure. The entire staff at this location was very professional and courteous. Thanks Ted!
Response from the owner Replied: It's wonderful to hear that working with Ted and the team was such a delight, Felecia! Thank you for the excellent review and for taking your business to Mercedes-Benz of Orange Park!
Google Review
- February 14, 2022
Response from the owner Replied: We're glad Mike and the Mercedes-Benz of Orange Park team never disappoint, Indy! Thank you for the spectacular review and for your business.
Google Review
- February 14, 2022
Great attention to detail. Awesome service.
Response from the owner Replied: Nancy, thank you for your great review of Mercedes-Benz of Orange Park!
Google Review
- February 11, 2022
Wonderful and professional, thanks for your service
Response from the owner Replied: It was our pleasure to help, Osmani! Thank you for your wonderful review and for taking your business to Mercedes-Benz of Orange Park!
Google Review
- February 11, 2022
Zarina, is a Gem, her professionalism will take her far.,she is in constant communication with her customers, very informative and caring young lady. Zarina. Is deserving of many many stars. She's definitely a keeper! I followed, her from Atlantic boulevard location.Thanks Zarina
Response from the owner Replied: Rosetta, thank you for your glowing review of Zarina! Your business is important to us here at Mercedes-Benz of Orange Park and we look forward to welcoming you back next time.
Cars.com Review
- February 11, 2022
I had 60k service performed at OP Mercedes Dealership on 2/11/22. Rodney Rivers is my service advisor. He is always professional and courteous. Service was done in line with the estimate and as described. I have no complaints.
Dealer Replied: Thank you for the great review! We are happy to hear that Rodney delivered such a successful and timely service experience. We are wishing you safe travels and hope to see you back at Mercedes-Benz of Orange Park down the road!
Google Review
- February 11, 2022
Paul S, the AM (I believe) knew all about my maintenance/car details BEFORE I came in, so he was ready to go. Very knowledgeable and fun to talk with, too. Asked if I wanted a car wash--nice! No assumptions were made, which is very rare today. The ladies in the on-site 'cafeteria' or café were...
Response from the owner Replied: We are thrilled that you had such a positive visit to Mercedes-Benz of Orange Park! Thank you for your confidence in our work and for your thoughtful feedback. We hope to welcome you back for your future service needs!
Google Review
- February 11, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- February 11, 2022
Response from the owner Replied: Barbara, we appreciate your business and kind review! The team at Mercedes-Benz of Orange Park looks forward to seeing you again soon.
Google Review
- February 11, 2022
Outstanding experience with Alex Shelver and all other staff members we came in contact with during this visit. This is our second vehicle from them and we would not go anywhere else. Same goes for all other staff; service writers, service, cafeteria and all others. Very professional, courteous,...
Response from the owner Replied: Eric - We are so appreciative of this fantastic review. It is great to know that our team is going above and beyond to create amazing experiences for our valued guests. Thank you for supporting us here at Mercedes-Benz of Orange Park. Please let us know if you need anything at all down the road.
Google Review
- February 10, 2022
Response from the owner Replied: Donna, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- February 09, 2022
Response from the owner Replied: It makes our day to see reviews like this, Melissa! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- February 09, 2022
Wow! I went into the dealership with my guard up because of past experiences at other places. I could not have been more wrong. We were paired with Fred as our sales person. He was extremely friendly, and didn't make us feel pressured at all. The facility is top notch, too. My kids loved the cafe!...
Response from the owner Replied: Hi Chuck - Thank you for taking the time to share your wonderful experience working with Fred! We are delighted that he was friendly and accommodating during your visit. It's also great that your kids enjoyed the cafe! This is what we love to hear back from our guests, and we couldn't be happier that you stopped in!
Google Review
- February 09, 2022
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves to see great reviews. Thank you Sandra!
Google Review
- February 07, 2022
Zarinea is an incredible associate. Very knowledgeable and accommodating to her customers.
Response from the owner Replied: Thank you for sharing your kind words about Zarinea and the team! We are grateful for your business and we hope to welcome you back to Mercedes-Benz of Orange Park in the future. Safe travels!
Google Review
- February 07, 2022
Wonderful experience,some amazing people that greet you with a smile and take care of what you need done from the time you arrive til the time leave......very satisfying and HAPPY experience!
Response from the owner Replied: Ralph - We love happy customers! Thank you so much for being part of the Mercedes-Benz of Orange Park family. We are delighted that you can depend on us for excellent service. Have a great week!
Google Review
- February 05, 2022
Thank you the staff was great! K.Everyone was helpful ,friendly and my service was done timely. (Kayla Rosa)
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, and for your business. We are thankful to have you as a customer.
Google Review
- February 04, 2022
Response from the owner Replied: Nancy, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- February 03, 2022
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, Erle! We appreciate your loyal business and hope to see you back again soon!
Google Review
- February 03, 2022
Rodney is so AWESOME!!! Mercedes is so blessed to have him as an employee!!! He was very professional, kind & diligent!!! THANK YOU RODNEY!!! Ill be back to be assisted by you again!!!
Response from the owner Replied: Rodney is most certainly an asset to our team, and we're so pleased to hear that you thoroughly enjoyed working with him. We're proud to offer professional care at Mercedes-Benz of Orange Park, and we'll be here to take great care of you whenever you need us next, Jalisa!
Google Review
- January 31, 2022
Response from the owner Replied: Honest and straightforward client care is what we aim for, Mikael. Thank you for the great review and for trusting Mercedes-Benz of Orange Park with your 2010 Mercedes-Benz S550 - we'll be here if you need us down the road!
Google Review
- January 31, 2022
Left by Johnny C.
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park always appreciates the positive feedback. Thank you Johnny!
Cars.com Review
- January 31, 2022
Mercedes of Orange Park is the best Mercedes Dealership in Northeast Florida! Getting my cars serviced is so easy and convenient from dropping my car off to picking it up! Ted, my service writer, is awesome! If he tells me I need something, I totally trust him! If I can wait till the next service,...
Dealer Replied: Hi Joan - Thank you for your confidence in Ted and our team! We are thrilled that you are always so well taken care of here at Mercedes-Benz of Orange Park and we look forward to working with you next time.
Google Review
- January 31, 2022
Response from the owner Replied: Wayne, thank you for stopping by to leave us a wonderful review!
Google Review
- January 29, 2022
Buying process was very easy. Not pushy, professional, just an all around great experience. Keith, Paul and Alexis were great! I would definitely buy from this dealership again!
Response from the owner Replied: Mandy, thank you for sharing your great experience with Keith, Paul, and Alexis! We are happy to have you as a Mercedes-Benz of Orange Park customer and we hope you continue to love your new vehicle.
Google Review
- January 29, 2022
Left by Carmen C.
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Orange Park, Carmen.
Google Review
- January 29, 2022
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Subbeam!
Google Review
- January 28, 2022
Left by Jose M.
Extremely prompt!
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Jose!
Google Review
- January 28, 2022
Response from the owner Replied: Much appreciated James!
Google Review
- January 27, 2022
I just had the pleasure of meeting Mike my service advisor and he was wonderful! He was very thorough and went through every detail of work performed. He was very professional and kind hearted. I appreciate hard working employees that give it their very best!
Response from the owner Replied: Hi Ken - We are thrilled that you had such a positive experience with Mike and our team! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your kind words. Drive safely until we see you again!
Google Review
- January 27, 2022
Response from the owner Replied: Thank you for leaving Mercedes-Benz of Orange Park a five-star review, Dee Dee! We will give kudos to Mike for going the extra mile and ensuring your expectations were met. Thanks for trusting our team with your business. Have a great day!
Cars.com Review
- January 26, 2022
Awesome service department with all the amenities for the Mercedes owners Must place to visit , Highly recommended I drive 45 minutes just to visit mb of orange park Ask for Ted for excellent experience every time.
Dealer Replied: Robert, thank you for the glowing feedback! We are so glad to hear that you are so confident in Ted and the Mercedes-Benz of Orange Park team to get the job done. Drive safely, and we hope to see you back again down the road!
Google Review
- January 26, 2022
Left by Larry D.
Response from the owner Replied: Larry, everyone here at Mercedes-Benz of Orange Park appreciates the positive review. Thank you!
Google Review
- January 26, 2022
Have always had a good service experience with Ted. He understands the concept of customer service.
Response from the owner Replied: Thanks, David, for appreciating Ted's customer service. That's what we love to hear at Mercedes-Benz of Orange Park, and it's fantastic he could help us earn your five stars. Have a lovely rest of your day!
Google Review
- January 26, 2022
Thank you to Mike Louis at MB OP for handling the recall work needed on my car and providing the loaner. Really impressed with the video walk around inspection. Highly recommend!
Response from the owner Replied: Thanks for the five-star review, Scott! We are glad that our service team could get everything taken care of and offer you a loaner. See you down the road! - The Mercedes-Benz of Orange Park Team
Google Review
- January 25, 2022
Response from the owner Replied: Lorraine, thanks for leaving Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- January 25, 2022
Great service and Ted is a great service advisor.
Response from the owner Replied: Charlotte, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- January 24, 2022
All thumbs up. Enjoyed my stay.keep up the great work. I'll be seeing ya'll again.
Response from the owner Replied: We're glad to hear it, Beverly! Thank you for the great review of Mercedes-Benz of Orange Park - we'll see you again next time!
Google Review
- January 24, 2022
Great people. Mike in service works with you the best he can. Never over talks you and listens. The food there is great funny coming from a cat dealership.
Response from the owner Replied: Hi Samuel - It makes our day to hear that you are always so well taken care of by Mike and the team! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to leave a review. Have a wonderful day!
Google Review
- January 22, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you Brandon!
Cars.com Review
- January 21, 2022
Rodney Rivers is always very helpful and knowledgeable. He always addresses all of my cars issues. He does a fantastic job coordinating pick up and prompt delivery of my car for service. He is truly an asset to Mercedes Benz of Orange Park. I only let Rodney handle my AMG! Shout out to Uncle Tony...
Dealer Replied: Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Rodney, Tony and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- January 21, 2022
Response from the owner Replied: Amber, this review made our day. Thank you!
Google Review
- January 21, 2022
Left by Kenji L.
Rodney is a natural with his desires to help you through your issues and concerns in maintaining your Mercedes. Whether a routine visit or something major, Rodney really works to make sure your experience is a positive one.
Response from the owner Replied: Hi Kenji! Thanks for sharing your five-star experience with Rodney and our team. We always love to hear positive feedback from our customers. See you down the road! - The Mercedes-Benz of Orange Park Team
Google Review
- January 20, 2022
Mike help me with my car and OMG WAS HE THE ABSOLUTE BEST!! He knows exactly what he is doing, His PATIENCE and ATTENTION, AMAZING!! He answered ALL MY QUESTIONS!! He made me a VERY HAPPY LADY!! AS long as he is there Im only dealing with him!! THANKS MIKEINDIA
Response from the owner Replied: What an outstanding review! Mike takes pride in delivering patient and personalized care, and we're so glad to hear how much you appreciate his efforts. Thank you for sharing how satisfied you are with your Mercedes-Benz of Orange Park visit, and we hope you'll continue to rely on us for all your future service needs!
Google Review
- January 20, 2022
Response from the owner Replied: Hi Marybeth. We appreciate you taking the time to leave Mercedes-Benz of Orange Park a review, thank you!
Google Review
- January 19, 2022
Response from the owner Replied: Carmen, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- January 19, 2022
Great communication and work was completed fairly quickly. Has a great customer waiting area.
Response from the owner Replied: Josh, thank you for the great review! We are happy to have you as a customer and we hope to welcome you back to Mercedes-Benz of Orange Park in the future.
Google Review
- January 19, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- January 19, 2022
Response from the owner Replied: Nathan, thank you for leaving us your positive feedback. -Mercedes-Benz of Orange Park Team
Google Review
- January 18, 2022
Response from the owner Replied: We appreciate your positive feedback, Mattie. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- January 18, 2022
Great service, Ted is the best.
Response from the owner Replied: Frank, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- January 18, 2022
Response from the owner Replied: Pearline, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- January 16, 2022
Response from the owner Replied: We’d like to express our gratitude for your kind review, thanks Demetrius!
Google Review
- January 15, 2022
The showroom, waiting area and bathrooms are always clean. Staff is friendly and helpful and service is outstanding. Andy has gone out of his way to make certain that I am satisfied. I recommend this dealership
Response from the owner Replied: We're delighted the Mercedes-Benz of Orange Park team has earned your business and confidence, David! Thank you for the fabulous review and for taking a moment to recommend us - we wish you many safe miles till we see you next!
Google Review
- January 14, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- January 13, 2022
My service advisor Denis, always take the time and courtesy. Give me best best overall options on getting my Mercedes Benz in top tier shape. Thanks alot!!
Response from the owner Replied: Andre, thanks for the 5 stars! Thank you for giving Tammy a special shoutout for always being pleasant and courteous. We are glad that our team has been there to take care of your vehicle. See you again next time here at Mercedes-Benz of Orange Park!
Google Review
- January 13, 2022
My overall experience at this location was good. This was my first time getting service on my vehicle since I have only had it a few months, so I didn't really know what the process was or what to expect. I love that they provide breakfast or lunch while your wait, in addition to snacks and...
Response from the owner Replied: Hi Christian, it's great to hear that you had an overall good first experience here and that you enjoyed the meals we offered. I am sorry that we missed the mark during the latter half of your visit, and I apologize that the timeline of your service wasn't more clear. We strive to be responsive and helpful, so it's disappointing that this wasn't the impression we left. I'll share this feedback with our team, as we're always looking for areas we can improve upon. If you have any questions, let me know. Josh Tanner - Service Manager - (904) 777-5900
Google Review
- January 13, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- January 13, 2022
Service as usual was a great experience. Everyone I came in contact with was very pleasant and accommodating. My service rep Ted is great, and is very informative and keeps me up to date on what is going on. It's always a pleasure and I was very pleased to see that you are doing your part to keep...
Response from the owner Replied: We're so glad to hear it, Paul! Thank you for the incredible review and for trusting Mercedes-Benz of Orange Park with all your maintenance needs - it is truly our pleasure to serve you. See you next time, and in the meantime, safe travels!
Google Review
- January 13, 2022
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your business, Pamela!
Google Review
- January 12, 2022
Great dealership and I have a super service advisor, Ted Kypreos. He always keeps me informed and advises me well. I never feel like I am being pushed to do work that isn't needed. He has been my service advisor for years and I truly trust him. Just looking forward to the days when the Cafe...
Response from the owner Replied: It makes our day to hear that Ted and the Mercedes-Benz of Orange Park team have made you look forward to your service visits, Nancy! Thank you for your business and kind words - we'll see you again for your next maintenance! Take care!
Google Review
- January 12, 2022
Response from the owner Replied: Brandon, thank you for the positive feedback about your recent visit at Mercedes-Benz of Orange Park!
Google Review
- January 12, 2022
Superior service; 5-star all around. Rodney Rivers is the best. He takes the time to explain the work required, and answers your questions with care.
Response from the owner Replied: William, thanks for the great review! We are so pleased that we delivered a top notch experience. We are pleased that Rodney was especially helpful. The Mercedes-Benz of Orange Park team appreciates it!
Google Review
- January 10, 2022
Im new to Jacksonville and based on my previous experience with MB dealerships, the OP location did an exceptional job. Mike the Service Manager, Fred from CS, and Tammy the shuttle driver went above and beyond the call of duty. Also, I have to mention Adam the tech and the Food bar Manager. You...
Response from the owner Replied: Thank you for the great review, Vanessa! We appreciate your business and are happy to hear that you are so confident in Mike, Tammy, Adam, and the team to get the job done. Drive safely, and we hope to work with you again at Mercedes-Benz of Orange Park!
Google Review
- January 10, 2022
Ted, was a great Advisor who was knowledgeable and professional. He made sure my requests were met. He went above and beyond to make sure my vehicle was priority. Honestly, I was concerned that I would experience poor customer service. Oftentimes, Advisors are less accommodating. It is imperative...
Response from the owner Replied: Thank you for this review! We are happy that Ted was knowledgeable, professional, and great to work with! We appreciate your confidence in him to get the job done right. We will let Ted know that you enjoyed working with him. See you again next time here at Mercedes-Benz of Orange Park!
Google Review
- January 10, 2022
Rodney is great to work with. Excellent service. Car always looks new when I pick it up. Loaners are available when needed if you schedule in advance and are always like new. Discounts for some repairs are available on website. Prices for parts are still high, but probably dont have much control...
Response from the owner Replied: Paul, thank you for taking the time to share! We are so glad to hear that you are confident in Rodney and the team to get the job done. We appreciate you taking the time to share this feedback and will be sure to keep it in mind moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out! - The Mercedes-Benz of Orange Park team
Google Review
- January 10, 2022
Ted K. At the Orange Park location is such a great service advisor. Ive been using him for 5 years! He knows the Mercedes cars backwards and forwards and I trust his advice 100%! The entire service department at the OP location is top notch.
Response from the owner Replied: We're glad Ted and the Mercedes-Benz of Orange Park team always take incredible care of you and your Mercedes-Benz, Cynthia. Thank you for your kind words and loyal business - we'll see you again next time!
Google Review
- January 10, 2022
Andy and all others in the service department are truly the most friendly and professional of any service department Ive ever had the pleasure of doing business with. I was even a few minutes late for my appointment and greeted with a smile. In and out in 10 minutes (with a loaner). Andy called...
Response from the owner Replied: Allen - It means so much to hear that our service stands out to you. Thank you for posting about your experience working with Andy! We love to hear that he provided friendly and communicative service. Hope to see you next time at Mercedes-Benz of Orange Park!
Google Review
- January 10, 2022
Super happy with the 5 star treatment I got today. I called at 7:30 am and was able to quickly secure a 9:30 am appointment, yay! Then we enjoyed a fabulous complimentary breakfast and OJ while I worked on my laptop in the cafe. Then, Ted brought us to his office, explaining in detail all about my...
Response from the owner Replied: We're elated that Ted and the Mercedes-Benz of Orange Park team took such wonderful care of you, Chelsea! Thank you for entrusting us with your Mercedes' maintenance needs - it is our honor and pleasure to assist you. Drive safe, and see you again next time!
Google Review
- January 10, 2022
Response from the owner Replied: La'Keyia, thank you for sharing your experience with Rodney and the team! We are grateful to have earned your business and we hope to welcome you back to Mercedes-Benz of Orange Park in the future. Drive safely!
Google Review
- January 10, 2022
Timely service with excellent quality.
Response from the owner Replied: We’re lucky to have you as a customer, Tim. Thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- January 10, 2022
Ted was a consumate professional. Courteous and easy to deal with. Would only request for him on my next visit.
Google Review
- January 09, 2022
Response from the owner Replied: We look forward to serving you next time Sabrina, thanks!
Google Review
- January 09, 2022
My wife and I had the most extraordinary car buying experience to date with a Sales Representative named Brittney Jackson. Brittney was extremely knowledgeable, friendly, and laser-focused on meeting our needs. There was a point during the purchase that we considered walking away from the deal...
Response from the owner Replied: Rod, it is truly wonderful to hear that you had such a fabulous experience purchasing your vehicle. We are glad that Brittney was especially knowledgeable, attentive, and great to work with. It makes our day to hear that you are so excited about your vehicle, and we thank you for taking the time to share these kind words about our crew here at Mercedes-Benz of Orange Park.
Google Review
- January 07, 2022
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Vernon!
Google Review
- January 07, 2022
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Orange Park made our day, thank you Ernest!
Google Review
- January 06, 2022
Response from the owner Replied: Thank you for putting your trust in our work! We are thrilled that Ted and the team always take such great care of you here at Mercedes-Benz of Orange Park. Have a wonderful day!
Google Review
- January 06, 2022
Service B on my 2016 E 350 plus an oil leak repair. Great place! Customer service is outstanding and very pleased with the work! Thank you
Response from the owner Replied: Dawn - It's our pleasure to assist you! Thank you for trusting us with your 2016 Mercedes-Benz E350 and taking time to post about your visit. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- January 06, 2022
Response from the owner Replied: David, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- January 05, 2022
Response from the owner Replied: Donald, we're happy to hear that you found Mercedes-Benz of Orange Park to be a welcoming and friendly place to make your purchase. It's excellent that you had the chance to test drive an assortment of models and that it led you to find the perfect vehicle! From all of us here, thank you for putting your trust in our team, and congratulations on your new Mercedes-Benz GLC300!
Google Review
- January 05, 2022
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Gene!
Google Review
- January 05, 2022
Response from the owner Replied: William, thank you for taking the time to review Mercedes-Benz of Orange Park. We're thankful to have you as a customer.
Google Review
- January 05, 2022
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Jeffrey!
Google Review
- January 04, 2022
Response from the owner Replied: We are delighted to hear from you, Beatriz. Thank you for the great review of Mercedes-Benz of Orange Park!
Google Review
- January 04, 2022
Left by Nancy A.
Response from the owner Replied: Nancy, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- January 04, 2022
Response from the owner Replied: Hi Traci. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- January 04, 2022
Response from the owner Replied: Christopher, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- January 03, 2022
Response from the owner Replied: I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit, perhaps there is something I can do to help. Would you please contact me when you have the chance? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- December 30, 2021
I was pleased with the service, Received my car back as expected.
Response from the owner Replied: James, it's excellent to hear that the Mercedes-Benz of Orange Park team is meeting your expectations. We're happy to have such supportive customers, and we look forward to working with you again down the road!
Google Review
- December 30, 2021
Always pleasant and professional. Customer oriented.
Response from the owner Replied: Randal, this is the kind of feedback we love to receive! Thank you for taking a moment to share how much you appreciate our professionalism and personalized care, and we look forward to seeing you again next time you require service!
Cars.com Review
- December 30, 2021
This dealership is Head and Shoulders above all of the dealerships that I've had to deal with it including the dealership on Atlantic and the Music City dealership for Mercedes both they go beyond the Call of Duty in servicing your vehicle and making you a sure you're fully aware of everything...
Dealer Replied: Hi William - We are thrilled that our team stands out above the crowd! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your kind words. Drive safely until we see you again!
Cars.com Review
- December 30, 2021
My experience with purchasing a new car at this dealership was outstanding. The professional, courteous personnel made it easy, fair and a pleasure. All questions were answered but I know I can contact them if something comes up.
Dealer Replied: Congratulations on your new car! We are thrilled that your purchase experience was so positive and successful. Thank you from everyone at Mercedes-Benz of Orange Park!
Google Review
- December 29, 2021
Response from the owner Replied: Luke, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Google Review
- December 29, 2021
Response from the owner Replied: Laura, we appreciate the fantastic review of Mercedes-Benz of Orange Park!
Cars.com Review
- December 29, 2021
Left by Hugh O.
For service, first time working with Zarnea Thompson. I will ask for her next time. She knows the cars and Biz. Just a nice way with people.
Dealer Replied: Hugh, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Zarnea. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- December 27, 2021
I am always well taken care of when I go there. From the best car salesman in Jacksonville Charlie Glover to the service department. I leave very pleasedThank you Zarinea for everything.
Response from the owner Replied: Areatha - Thank you for your continued business and your confidence in our work! We are thrilled that you are always so well taken care of by our team and we look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- December 24, 2021
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we always value and appreciate our customers’ feedback. Thank you Eldria!
Google Review
- December 24, 2021
Response from the owner Replied: Thank you Caden. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- December 23, 2021
Left by Tammy J.
Brittne was amazing, professional, friendly, knowledgeable, she went above and beyond, she was very patience, with us very helpful, excellent excellent, smart , very polite , never felt pressured by her, she took her time and made it happen,she is the best I have been bragging about her to...
Response from the owner Replied: What a phenomenal review, Tammy! We're so proud to have Brittane on our team, and it's excellent to hear how much you enjoyed working with her. She certainly has a talent for going above and beyond, and we're glad you're sharing your appreciation. The entire Mercedes-Benz of Orange Park team is grateful for your business, and we wish you safe travels until we see you next!
Google Review
- December 23, 2021
I like how they send you a walk around video of what the issue is with your car and explain each one of the issues in detail. No surprises if you know what I mean, very honest, knowledgeable staff !
Response from the owner Replied: Honest and knowledgeable is what we aim for, Mike! Thank you for trusting Mercedes-Benz of Orange Park with your maintenance needs - we appreciate your business and feedback!
Google Review
- December 23, 2021
Response from the owner Replied: It's excellent to hear that your second service visit was just as successful as the first, David! Thank you for taking the time to leave the Mercedes-Benz of Orange Park team some positive feedback again, and we look forward to your next visit!
Google Review
- December 23, 2021
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- December 23, 2021
Response from the owner Replied: Jerry, thank you for taking the time to review Mercedes-Benz of Orange Park! It really means a lot to hear that you’re happy.
Google Review
- December 23, 2021
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Tina!
Google Review
- December 22, 2021
How does Mercedes go about paying people for these fake 4 and 5 star reviews. Absolute TERRIBLE service, the worst Ive EVER experienced. I was warned this was the issue here in Jax since Fields is the owner of both dealerships, but, I went ahead and bought in Jax anyways, and I now 100% regret it....
Response from the owner Replied: Michelle, we are having trouble locating you in our client database. If this review was not left in error, would you please contact me so I can help? Customer feedback is extremely important to us. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- December 21, 2021
Keith was great! We are very happy with our new vehicle.
Response from the owner Replied: We're happy that you're happy, Melissa! Thank you for the glowing feedback, and congratulations on your new car. We're thrilled that Keith and the Mercedes-Benz of Orange Park team could help you find it!
Google Review
- December 21, 2021
Excellent customer service !!
Response from the owner Replied: Hi Belal, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- December 21, 2021
Response from the owner Replied: David, thank you for leaving Mercedes-Benz of Orange Park your positive feedback.
Google Review
- December 17, 2021
I received excellent service. All paperwork was ready, no waiting during drop off or pickup. Work on my car was completed on the time promised. Everyone was courteous and friendly.Thanks to Zarinea.
Response from the owner Replied: Hello Lorenzo! Thank you for stopping by to share your great review of Zarinea and our team. We appreciate your business here at Mercedes-Benz of Orange Park!
Google Review
- December 17, 2021
Nice service
Response from the owner Replied: Thank you for your great review of Mercedes-Benz of Orange Park!
Google Review
- December 17, 2021
Great service. Very professional and rapid
Response from the owner Replied: Thank you so much, Christina!
Google Review
- December 16, 2021
Zarinea helped me wonderfully at this location. I was put into a very nice Loaner vehicle while my car was being cared for, my car was promptly fixed as soon as the issue was found. The fix worked perfectly and my car drives better than ever now. I was not pressured into fixing anything unnecessary...
Response from the owner Replied: Thank you for the great review, Mathew! We appreciate your support and are happy to hear that you had such an outstanding service experience working with Zarinea and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- December 16, 2021
Response from the owner Replied: We are so happy that the Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you Michael!
Google Review
- December 15, 2021
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- December 14, 2021
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- December 12, 2021
Austin is very knowledgeable and extremely pleasant and personable. The entire process was smooth and I most definitely recommend Mercedes Benz of Orange Park.
Response from the owner Replied: Novie, thank you so much for the great review! We love nothing more than seeing that our customers are happy with our team and services. Austin will be delighted to see your kind words. We look forward to seeing you again down the road at Mercedes-Benz of Orange Park!
Google Review
- December 11, 2021
Response from the owner Replied: Thank you Sammy for stopping by to leave us a wonderful review!
Google Review
- December 11, 2021
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Marilyn!
Google Review
- December 11, 2021
Response from the owner Replied: Gabriel, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- December 10, 2021
Andy was very easy to work with. He listened to the concern I had about my car and did everything he could to solve the issue. Its the first time I worked with Andy and I will definitely go back to him again. A very professional service advisor who I highly recommend.
Response from the owner Replied: Deborah, thank you for the terrific review! We're so glad to hear that our team gave you all the attention and care needed to resolve your issues. We appreciate you trusting Mercedes-Benz of Orange Park with the job - and we hope to see you again!
Google Review
- December 10, 2021
I have been going to MB of Orange a park for about five years now to get my car serviced and they always take such good care of me. Ive worked with Ted as my Service Advisor and he is beyond amazing- always making sure I understand what is going on with my car during the regular services,...
Response from the owner Replied: Thank you, Greta, for your review of Mercedes-Benz of Orange Park! We're glad to hear that Ted continues to provide you with top-notch service during each visit as customer satisfaction is our priority. See you next time!
Google Review
- December 10, 2021
Rodney. Was very polite and courteous, He explained to me all the issues that needed to be taken care of on my S550.The 3 stars rating wasnt because of the service. I was a little upset because of the time I had to wait for my vehicle to be washed after paying the invoice (45 minutes)
Response from the owner Replied: Eddie, we appreciate you clarifying your 3 star rating. Though I'm so pleased that Rodney's kind and courteous care made your visit mainly a positive one, it's disappointing that you experienced a delay at the end of your time with us. It is always our goal to keep your visits efficient throughout every step of the service experience, and I regret that we let you down this time. We will use this feedback to encourage a more swift service, and if there's anything more I can do to improve the outcome for you, please reach out to me. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- December 10, 2021
Response from the owner Replied: This is great to hear, Kathy! Thank you so much for visiting us at Mercedes-Benz of Orange Park. Enjoy your weekend!
Google Review
- December 10, 2021
Always a pleasure doing business with Mr. Glover and the Mercedes Benz OP Team of professionals! Cleanliness, timeliness and customer service are unsurpassed! Service and sales departments both warrant 5 stars. Cant imagine purchasing a vehicle from any other local dealership.
Response from the owner Replied: Thank you so much for being loyal Mercedes-Benz of Orange Park customers! We are delighted to hear that you enjoy working with Mr. Glover and the rest of our team. Your continued support means a lot to all of us. Safe driving this weekend and beyond!
Google Review
- December 10, 2021
Andy is awesome. He is nice, knowledgeable, and good communicator. He cares about customers needs and concerns, provides the best service to his customers.
Response from the owner Replied: Jennifer, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Andy and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- December 10, 2021
I had my vehicle serviced today at the dealership and my service Advisor Mike Louis went above and beyond to ensure I received Outstanding service!! I have been with this dealership since 2018 when I first purchased my vehicle and the staff has always exceeded what I needed. If your ever in the...
Response from the owner Replied: Thank you for the great review, Tammy! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Mike and the Mercedes-Benz of Orange Park team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!
Google Review
- December 10, 2021
In for Service A maintenance. Also approaching 50,000 miles ( which I wasnt really paying attention to) Mike explained the extra things that needed to be completed at the 50k mile! Very thorough and knowledgeable! No pressure, just provided the information with a smile! Excellent customer service!...
Response from the owner Replied: Hi Kendra - We are happy to hear that Mike and the team were so thorough and communicative during your visit. Thank you for trusting Mercedes-Benz of Orange Park with your business and your vehicle. We hope to work with you again down the road!
Google Review
- December 09, 2021
Response from the owner Replied: Dei, thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- December 09, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- December 08, 2021
Excellent job specially to Ted my service advisor. All of the employees are polite, they do their Job in passion manner. Job well done
Response from the owner Replied: Thanks for trusting Ted and the rest of the Mercedes-Benz of Orange Park team to assist with your service needs! We appreciate having you as a customer. Drive safely!
Google Review
- December 08, 2021
Response from the owner Replied: We are grateful to have your business, Jennifer. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Orange Park Team
Cars.com Review
- December 07, 2021
Andy was very kind and went out of his way to help us get our car serviced. He communicated to us via text to update us on repairs and when the car would be ready for pick up. Friendly staff all around and very clean facilities.
Dealer Replied: We are thrilled to see your review, Amy! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience with Andy. We wish you safe travels ahead!
Google Review
- December 06, 2021
Excellent Service....MB of orange park is a world apart....
Response from the owner Replied: Hearing we're worlds beyond the rest is music to our ears! Thank you for the fantastic rating and kind words about the Mercedes-Benz of Orange Park team. We appreciate it.
Google Review
- December 05, 2021
Outstanding job by Andy. Once again, he exceeded my expectations. Continuously gave me updates while I waited in lobby. Nice clean facility. Friendly staff as well.
Response from the owner Replied: It makes our day to see that Andy is going above and beyond to create wonderful service experiences for our valued guests. Thank you for your continued support and we hope to see you back at Mercedes-Benz of Orange Park next time!
Google Review
- December 04, 2021
Response from the owner Replied: Thank you Deshawn for reviewing Mercedes-Benz of Orange Park!
Google Review
- December 04, 2021
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- December 03, 2021
Ted Kypreos was as professional as always! Work requested and performed were spot on and no problem using discount for maintenance. No hidden gimmicks or price gouging.
Response from the owner Replied: Thank you for your confidence in Ted and our team! Your feedback means a lot to us and we look forward to welcoming you back to Mercedes-Benz of Orange Park in the future. Drive safely!
Google Review
- December 03, 2021
Response from the owner Replied: Sharon, your kind review warms our heart! - Mercedes-Benz of Orange Park Team
Google Review
- December 03, 2021
Absolutely every question was answered quickly. Everything was taken care of the car looks amazing, And the customer services over the top!
Response from the owner Replied: We couldn't be happier to hear you're satisfied, Shakerra! Thank you for your wonderful feedback about our team and work - we hope to see you back again down the road! - your friends at Mercedes-Benz of Orange Park
Cars.com Review
- December 03, 2021
Much improved from previous visits especially the check in procedure. Warm friendly support staff. Rodney was helpful and responsive via text. I would have liked a bit more follow up during my cars four day stay but overall I was very pleased with the positive changes I saw in my service visit.
Dealer Replied: It means more than we can express that you've recognized our team's efforts to provide our guests with a better experience, Barbara! Your feedback allows us to make positive changes, so we're very thankful for this review. We hope you'll continue to rely on Mercedes-Benz of Orange Park for all your automotive needs, and we look forward to continuing to impress you!
Google Review
- December 02, 2021
Response from the owner Replied: Luis, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orange Park!
Google Review
- December 02, 2021
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park, thanks so much Matthew!
Google Review
- December 02, 2021
Response from the owner Replied: Kerri, thanks for the awesome review of Mercedes-Benz of Orange Park!
Google Review
- December 02, 2021
Response from the owner Replied: Tremayne, thank you for sharing your positive feedback of Mercedes-Benz of Orange Park!
Google Review
- December 02, 2021
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- December 02, 2021
Left by Mellivene J.
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you Mellivene!
Google Review
- December 01, 2021
I walked in, asked about having my front 2 windows tinted and Rodney asked me if he could call me back after he spoke with them. Rodney not only called me back but was able to also get my windows tinted today.
Response from the owner Replied: Aida, thank you for the great review! It is our goal to deliver seamless and efficient service, and it is wonderful to hear that this was reflected in your time working with Rodney. Drive safely, and we hope to earn your business again at Mercedes-Benz of Orange Park!
Google Review
- December 01, 2021
No less than I expected. Impeccable service
Response from the owner Replied: We can't ask for better feedback than this, Dianne! Thank you for choosing Mercedes-Benz of Orange Park.
Google Review
- December 01, 2021
Excellent service but you pay top dollar for it!
Response from the owner Replied: Thanks for the postive feedback, Mary! We appreciate your support of Mercedes-Benz of Orange Park. Have a great day!
Cars.com Review
- December 01, 2021
Fantastic!!! Drew was exceptional, but the entire team at MB of Orange Park made the entire experience in buying my new vehicle an absolute pleasure.
Dealer Replied: Thank you for the great review, Dan! We appreciate your support and are happy to hear that Drew delivered such an outstanding purchase experience. Congratulations on your new vehicle, and we hope to see you back at Mercedes-Benz of Orange Park!
Google Review
- November 28, 2021
I always have good experiences with Mike when I'm getting work done
Response from the owner Replied: We're so pleased that you continue to rely on Mike for thorough service, Clark! We're grateful to have earned your loyal business, and we look forward to our next chance to work together!
Google Review
- November 28, 2021
Sales Representative was very friendly and knowledgeable. The experience was above my expectations.
Response from the owner Replied: Reviews like this one make our day, Jennifer! Thanks for supporting Mercedes-Benz of Orange Park and please let us know if you need anything down the line!
Google Review
- November 26, 2021
Response from the owner Replied: Thank you for sharing your experience, Alexander! Our team is so grateful for the positive feedback, and we look forward to your next visit to Mercedes-Benz of Orange Park!
Google Review
- November 26, 2021
Andy & everyone I had contact with treated me with such kindness & respect. I will continue to bring my Mercedes to Mercedes of Orange Park. Thank you!
Response from the owner Replied: We're glad our team is delivering the first-class client care we strive for, Betsy. Thank you for the review, from the whole Mercedes-Benz of Orange Park staff!
Google Review
- November 25, 2021
Response from the owner Replied: We love seeing 5 star reviews. Thanks Darlyn!
Google Review
- November 25, 2021
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- November 25, 2021
Response from the owner Replied: Rafioul, thank you for taking the time to review Mercedes-Benz of Orange Park.
Google Review
- November 25, 2021
Very customer friendly, work was completed quickly and professionally. It was a pleasure to work with Mike and the team!
Response from the owner Replied: Thanks for giving Mike and the Mercedes-Benz of Orange Park team your kudos, David. It was great working with you as well! Please let us know if there is anything else we can help you with. Take care!
Google Review
- November 24, 2021
Response from the owner Replied: Jasmine - It's hard to see that we didn't earn five stars after your visit to our store. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- November 22, 2021
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Orange Park! See you next time, Thelma.
Google Review
- November 20, 2021
Ted was very very helpful and he was truly a great person to deal with I have baut several mbs and Ted has always been there for me he is a great asset to the MB company James Norris thank you for listening to my review
Response from the owner Replied: We are so happy to see that Ted is going the extra mile to keep you here at Mercedes-Benz of Orange Park as a happy and loyal client, James. Thanks for the great review!
Cars.com Review
- November 19, 2021
My family is in a situation that demands that our car is available every day to take our daughter for cancer treatment 40 minutes from our home. The 2020 Mercedes had a software malfunction that caused the check engine light to display indicating a problem could be imminent on the way to the...
Dealer Replied: David, we will always do everything it takes to keep your car in prime condition so transportation can remain the least of your worries. We're glad you reached out to us right away so Ted and the team could ease your concerns and find a suitable solution for you. We're honored that you took a moment to leave Mercedes-Benz of Orange Park this kind review, and we'll be here for you whenever you need us next. Wishing you and yours well until we see you again!
Google Review
- November 19, 2021
Response from the owner Replied: Thanks so much, Anthony. We look forward to your next visit with us!
Google Review
- November 19, 2021
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you Chris!
Google Review
- November 19, 2021
Response from the owner Replied: Ted, we are grateful for your review. It means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- November 19, 2021
Response from the owner Replied: Arun, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- November 19, 2021
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- November 18, 2021
Response from the owner Replied: We are so happy our Mercedes-Benz of Orange Park team earned your five stars. Thanks Charles!
Google Review
- November 18, 2021
Response from the owner Replied: Christina - Your feedback is much appreciated!
Google Review
- November 18, 2021
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Orange Park Team, Richard!
Google Review
- November 18, 2021
Response from the owner Replied: Michelle, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- November 18, 2021
My service provider was incredible. She went above and beyond her job. She is definitely an asset to Mercedes-Benz.
Response from the owner Replied: There is nothing more we love than a happy customer and great feedback! We are pleased our service team was able to provide such a successful experience. Thank you for choosing Mercedes-Benz of Orange Park, Ronnie!
Google Review
- November 14, 2021
They always make the service experience better than expected. Professional business practices.
Response from the owner Replied: We're so happy to hear that your service experience was excellent! We appreciate this wonderful review.
Google Review
- November 12, 2021
Response from the owner Replied: Kate, we appreciate the stellar review!
Google Review
- November 12, 2021
Response from the owner Replied: Thank you Jean-jacques for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- November 12, 2021
Response from the owner Replied: Timothy, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- November 12, 2021
Response from the owner Replied: We are honored to receive your support, David. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- November 12, 2021
Not very good salesmonship
Response from the owner Replied: Louis, we strive for the most pleasant and client-centric buying experience possible, and it's worrying to hear you feel otherwise. If you're willing, I'd like to better understand what went wrong during your visit and see if there is anything I can do to help. Will you please give me a call at (904) 777-5900 so we can have a conversation? I will look for your contact details in the meantime. Best, Alex Shelver - New Car Sales Manager
Google Review
- November 10, 2021
From start to finish Orange Park Mercedes barge are very customer service oriented. From the initial greeting through the entire time they kept in constant contact and I cant be thankful enough for my service technician Ted. I would highly recommend Orange Park Mercedes.
Response from the owner Replied: Hi Christopher - We are so happy that Ted and the team delivered such communicative, top-notch service! Thank you for coming to Mercedes-Benz of Orange Park and for taking the time to share your experience. Drive safely!
Google Review
- November 09, 2021
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- November 09, 2021
Response from the owner Replied: Lester, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- November 09, 2021
Response from the owner Replied: John, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- November 09, 2021
Response from the owner Replied: Fayette, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- November 09, 2021
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- November 09, 2021
Left by Ofelia W.
Response from the owner Replied: Ofelia, your review means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- November 09, 2021
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer, thanks for the review!
Google Review
- November 09, 2021
My service advisor Rodney is very good at customer service and the gentlemen working along side him are always friendly Gregory and Juwan. Always nice to interact with them both.
Response from the owner Replied: Thank you, Stephen! We are so glad that you can depend on Rodney, Gregory, Juwan, and our Mercedes-Benz of Orange Park team to take excellent care of you and your vehicle. Have a wonderful day!
Google Review
- November 05, 2021
Response from the owner Replied: Alvin - I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to talk with you. Josh Tanner - Service Manager - (904) 777-5900
Google Review
- November 05, 2021
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- November 05, 2021
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Orange Park, Minnie!
Google Review
- November 05, 2021
Response from the owner Replied: Randy, thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- November 05, 2021
Response from the owner Replied: It makes our day to see reviews like this, Sandra! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- November 05, 2021
Response from the owner Replied: Karen - I'm disappointed to hear you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- November 05, 2021
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves to see great reviews. Thank you Michelle!
Google Review
- November 05, 2021
Response from the owner Replied: Vladimir, we are so thankful for your business and your review! - Mercedes-Benz of Orange Park Team
Google Review
- November 05, 2021
Response from the owner Replied: Darryl, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- November 04, 2021
Great customer service!! Thank you Ted for that! Claudiu.V.
Response from the owner Replied: It is our pleasure to assist you! Thank you for trusting the Mercedes-Benz of Orange Park team with your business - we hope to see you again down the road!
Google Review
- November 04, 2021
I appreciate the excellent level of service from Orange Park MB.
Response from the owner Replied: Simeon, thank you for the great review! We appreciate your support and hope to see you back at Mercedes-Benz of Orange Park. Safe travels!
Google Review
- November 04, 2021
Left by Clyde B.
Always a pleasure visiting Mercedes of Orange Park. I scheduled an interim service appointment before an upcoming road trip and was in and out in 90 minutes, at no cost. Service Advisor Ted Kypreos is always accommodating and gets things done. The on-site Cafe adds to experience.Clyde Brady
Response from the owner Replied: Hi Clyde,We strive to get our guests taken care of and back on the road in no time, and we're so glad to hear we're succeeding. We appreciate you taking the time to thank Ted and will be sure to pass along your kudos. Thank you for the great review - and safe travels till we see you next! - Mercedes-Benz of Orange Park
Google Review
- November 03, 2021
Mike had a Resolution for my situation within minutes.Very polite..
Response from the owner Replied: We're glad we could assist, Shwana! Thank you for your feedback and for trusting Mercedes-Benz of Orange Park to get the job done!
Google Review
- October 29, 2021
Left by Clifford T.
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- October 29, 2021
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Richard!
Google Review
- October 29, 2021
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Orange Park, Elio.
Google Review
- October 29, 2021
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park always appreciates the positive feedback. Thank you Juan!
Google Review
- October 29, 2021
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Ramona!
Google Review
- October 28, 2021
Response from the owner Replied: Hi Robin - We are grateful for your review and we will pass along your appreciation to Rodney! Thank you for coming to Mercedes-Benz of Orange Park and for taking the time to share your experience. Drive safely!
Cars.com Review
- October 28, 2021
Ted Kypreos, my service advisor, did everything I requested and also checked out other potential concerns. He was very professional and knowledgeable in taking care of my car He exudes confidence and is a real asset for the dealership Orange Park Mercedes is very clean, professional, polite to...
Dealer Replied: Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- October 27, 2021
I enjoyed my time at the Mercedes Benz of Orange Park dealership. My service adviser, Mike Louis was very knowledgeable and efficient while explaining to me what things would & would not be included in my service. Since I had only put 6000 miles on my vehicle, he explained that certain service...
Response from the owner Replied: It was our pleasure to help, Dandred! Thank you for taking a moment to reflect on your recent service visit - we're glad that Mike and the Mercedes-Benz of Orange Park team worked together to make it a great one! Come back again next time!
Google Review
- October 26, 2021
What can I say about Kayla! She was outstanding in the service she provided! She treated me with top notch customer service and was very professional. Very genuine and honest. Its a trip to come to Orange Park although the Atlantic Road shop is closer. I dont hesitate to make the trip because of the...
Response from the owner Replied: Kyla, we really appreciate you making the trip to work with us! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your glowing review of Kayla. We look forward to welcoming you back next time!
Google Review
- October 26, 2021
Been to a lot of luxury dealers; this was by far the best experience I have had working with a service department. Yaz was a great guy to work with; professional, quick, knowledgeable, went above and beyond to help me, I couldnt not have asked for a better pleasant-experience. Glad I went to see...
Response from the owner Replied: Hi Tim - This glowing review makes our day! Thank you for coming to Mercedes-Benz of Orange Park and for taking the time to mention Ted's great work. We look forward to welcoming you back in the future!
Google Review
- October 26, 2021
The Service Manager Jeff, and the driver, Allison, were critical in my experience with Service. They are friendly, professional and helpful in every way. I cant say enough about my good experience.
Response from the owner Replied: Sharon, we are thrilled that Jeff, Allison, and the team delivered a five-star experience for you! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your glowing feedback. Safe travels!
Google Review
- October 26, 2021
The service was amazing
Response from the owner Replied: Sharon, we really appreciate your kind review of Rodney and the team! Thank you for choosing Mercedes-Benz of Orange Park and for taking the time to share your support. Drive safely!
Google Review
- October 26, 2021
Response from the owner Replied: Armando, thank you for your kind words and loyal business! It's wonderful to hear that Ted and the Mercedes-Benz of Orange Park team have taken such great care of you, and we look forward to seeing you again! Safe travels!
Google Review
- October 26, 2021
The service department, particularly Ted K. provided outstanding and professional service. Anytime the need arises, I will always return to MBOP .
Response from the owner Replied: Colleen, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- October 26, 2021
Response from the owner Replied: Your review is much appreciated, Julian! Thanks from all of us at Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
I was told my visit would be one hour well it turned out to be 3 hours but I appreciated the full inspection and free car wash . Other than that the customer service reps gave me a not so welcoming vibe but a few were more welcoming and with a warm spirit. Overall I got what I needed done with a few...
Response from the owner Replied: Customer feedback helps us improve and we appreciate you taking time to post a review. I sincerely apologize for the delays you experienced as well as our mix-up regarding your part order. Five-star service is our goal so I will address your concerns with my team. If there is anything that I can do to assist you, please give me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 26, 2021
Response from the owner Replied: We are thrilled that our team has earned your trust and business! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to share your wonderful feedback. We look forward to seeing you next time!
Google Review
- October 26, 2021
Response from the owner Replied: Ignacio, thanks for leaving Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- October 26, 2021
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- October 26, 2021
Response from the owner Replied: Paul, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- October 26, 2021
Response from the owner Replied: We appreciate your positive feedback, Arnwell. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Response from the owner Replied: Junine, thank you for the positive feedback about your recent visit at Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Jan!
Google Review
- October 26, 2021
Google Review
- October 26, 2021
Response from the owner Replied: Dana, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Shanise!
Google Review
- October 26, 2021
Google Review
- October 26, 2021
Response from the owner Replied: Anton, thank you for taking the time to review Mercedes-Benz of Orange Park. We're thankful to have you as a customer.
Google Review
- October 26, 2021
Response from the owner Replied: Kim, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- October 26, 2021
Response from the owner Replied: I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please call me at your convenience, I'd like to help. Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 26, 2021
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we always value and appreciate our customers’ feedback. Thank you Rana!
Google Review
- October 26, 2021
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Orange Park made our day, thank you Deron!
Google Review
- October 26, 2021
Response from the owner Replied: We’d like to express our gratitude for your kind review, thanks Michael!
Google Review
- October 26, 2021
Response from the owner Replied: We are so happy that the Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you Gary!
Google Review
- October 26, 2021
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Kathy!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you so much, Allison!
Google Review
- October 26, 2021
Response from the owner Replied: We’re lucky to have you as a customer, Michael. Thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Left by Tria B.
Response from the owner Replied: Tria, this review made our day. Thank you!
Google Review
- October 26, 2021
Response from the owner Replied: Hi Nellie, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a review.
Google Review
- October 26, 2021
Response from the owner Replied: Julio, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Rodney is the best!
Response from the owner Replied: Tiffany, thank you for taking the time to review Rodney and the Mercedes-Benz of Orange Park team! It means a lot to hear that you’re happy.
Google Review
- October 26, 2021
They steal anything you leave in your car that's not nailed down 700 dollar scanner in my truck was there when I drop car off two days later no scanner
Response from the owner Replied: Ken - we're sorry to hear you can't find your device and are disappointed you feel it was taken. This is not the way we run our business. I would be glad to discuss this with you to see if we can get to the bottom of it. Would you please give me a call, time permitting? I will look for your contact details, as well. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 26, 2021
Very friendly, respectful and helpful....
Response from the owner Replied: Linda, thank you for your business and your positive review of Mercedes-Benz of Orange Park!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Orange Park, Russell!
Google Review
- October 26, 2021
Response from the owner Replied: Hi Ruby, thanks for taking the time to leave us a review. We're pleased that Mike was so caring and hardworking. We appreciate your trust in our team, and we'll see you again next time.
Google Review
- October 22, 2021
Response from the owner Replied: Beverly, thank you for coming back and allowing our team a second chance to assist you in pairing your phone with your vehicle. We're so pleased our team succeeded this time around for you. It's our pleasure to lend a hand whenever you need it at Mercedes-Benz of Orange Park, and we hope we'll see you again down the road!
Google Review
- October 21, 2021
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you Donna for this great review and kind words about Andy. We're pleased that he took excellent care of you and that you were comfortable while you waited.
Google Review
- October 19, 2021
Response from the owner Replied: Ronald - It's our privilege to assist you! Thank you very much for coming to Mercedes-Benz of Orange Park for your auto service needs and for sharing this positive feedback. We are happy to hear that you're a satisfied customer. Enjoy your day!
Google Review
- October 15, 2021
Response from the owner Replied: Jayne, thanks for the 5 star review of Mercedes-Benz of Orange Park! We appreciate your confidence in our team's work.
Google Review
- October 14, 2021
Response from the owner Replied: Thanks for trusting the team here at Mercedes-Benz of Orange Park to take care of your vehicle. We appreciate the kind words about Ted. We are pleased that he's honest and service oriented. See you again next time!
Google Review
- October 09, 2021
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind for you to share your experience, Leroy.
Google Review
- October 09, 2021
Response from the owner Replied: Chris, thanks for the awesome review of Mercedes-Benz of Orange Park!
Google Review
- October 09, 2021
Response from the owner Replied: Mike, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- October 09, 2021
Response from the owner Replied: We are delighted to hear from you, Latier. Thank you for the great review of Mercedes-Benz of Orange Park!
Google Review
- October 09, 2021
Response from the owner Replied: Hi Kaleb. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- October 09, 2021
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- October 09, 2021
Response from the owner Replied: Thank you Robert. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- October 09, 2021
Response from the owner Replied: Nothing better than a great review, thanks Nash!
Google Review
- October 09, 2021
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- October 09, 2021
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- October 09, 2021
Response from the owner Replied: Thank you Tony for stopping by to leave us a wonderful review!
Google Review
- October 09, 2021
Response from the owner Replied: Thank you for your business and incredible feedback, Brian! We love hearing from satisfied clients, so this review made our day. Safe travels and see you next time, from the whole Mercedes-Benz of Orange Park team!
Google Review
- October 07, 2021
Response from the owner Replied: We truly do have your best interest at heart, Kevin! We're so happy to hear that Ted and our team of professionals provided you with honest feedback that gave you confidence in their work. We can't thank you enough for recommending Mercedes-Benz of Orange Park and will look forward to our next chance to assist you!
Google Review
- October 06, 2021
Ted, the Service Manager, is a truly amazing service professional. His knowledge is unmatched. He has the ability to engage a client and explain the processes with easy comprehension. His approach to service is proactive and extremely responsive as you will never have to wait. It is a gift to see...
Response from the owner Replied: Scott, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- October 06, 2021
Ted Kypreos, my service advisor at Mercedes-Benz Orange Park in Jacksonville Florida is outstanding. He always kept me informed what was going on with my vehicle and was a pleasure to deal with. Having a great service department is a big reason why I chose Mercedes-Benz of Orange Park.Also, Moe...
Response from the owner Replied: What a terrific review, Paul! It's lovely to hear that our sales and service departments are excelling and creating repeat business. Ted will be so glad to know his informative care has been a pleasure to receive, and Moe will be happy to hear that he's to thank for the purchase of your 2021 Mercedes-Benz S580! We're so fortunate to have supportive customers like you at Mercedes-Benz of Orange Park, and we look very forward to working with you again in the future!
Google Review
- October 04, 2021
Left by Kim P.
Response from the owner Replied: Kim, we appreciate the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- October 04, 2021
I had a Spectacular Experience.
Response from the owner Replied: Lamone, thank you for leaving Mercedes-Benz of Orange Park your positive feedback.
Google Review
- October 02, 2021
Response from the owner Replied: We are thrilled to see that Andy and the rest of the team are consistently providing you with service that keeps you coming back to us, Keisha! Thanks for supporting Mercedes-Benz of Orange Park and we look forward to your next visit!
Google Review
- October 02, 2021
Left by David S.
Excellent service as always ! Ted is awesome!
Response from the owner Replied: David, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Google Review
- October 02, 2021
Response from the owner Replied: Rami - We are delighted to see that Chris made your car-buying experience great. Thanks for supporting Mercedes-Benz of Orange Park and congrats on your new GLE!
Google Review
- September 30, 2021
When we got our Mercedes GLC300 in 2019, we paid in advance for service. We just brought it in for our second service today. We were told that we brought it in too late, and our service contract had expired. They said we had to pay $935 for the service. We had already prepaid for that service when...
Response from the owner Replied: Joe - we're very sorry to hear about your frustrating experience. It sounds like there may have been a miscommunication here and I would be more than willing to discuss these concerns together. Please don't hesitate to give me a call. Thank you,Josh Tanner - Service Manager - (904) 777-5900
Google Review
- September 28, 2021
My Service Rep Kayla was excellent. She had my car in and out as scheduled which included washing the car. Even though it was something simple, but she made sure that I had washer fluid in the car as requested by me. Because the last time there was no washer fluid in the car when I picked it up....
Response from the owner Replied: DeWitt, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Kayla and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- September 27, 2021
Response from the owner Replied: We're glad to hear it, Kelsey! Thank you for the excellent review and for taking your auto maintenance needs to Mercedes-Benz of Orange Park!
Google Review
- September 26, 2021
Response from the owner Replied: I'm sorry to hear that there were a series of miscommunications on our end and that this greatly inconvenienced you. It's disappointing that we were unable to transport you back and forth in a timely way and this cased you to be late picking up your children from school. I apologize on behalf of our team, and I appreciate your understanding. I'll raise your feedback with my team so that we ensure better communication moving forward. Best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- September 26, 2021
Response from the owner Replied: We are thrilled to see that Mike and Josh made your recent visit a positive one. Transparency and professionalism are our top priorities and we are thrilled to see that your experience was a good one. Thanks for choosing Mercedes-Benz of Orange Park and we look forward to your next visit!
Google Review
- September 26, 2021
I have to say that Ive never had a good experience whatsoever with Mercedes at all since owning my car since June 2020. I made an appointment for an oil change for 8:30am, arrived at 8oclock, dropped off my vehicle & came back at 12:30pm. My car had yet to have the oil changed and was told it was...
Response from the owner Replied: Tammy - our goal is to provide outstanding care at every phase of the purchase process, and I'm very sorry to hear your service experience has made you feel otherwise. I will make a note of the concerns you've raised here, as we always look for opportunities to improve; however, I also invite you to give me a call so we can talk through this together. I would be glad to have a conversation. Best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- September 26, 2021
Response from the owner Replied: We are so thrilled to see that Paul went the extra mile to make your experience a great one, Cheryl! Thanks for supporting Mercedes-Benz of Orange Park and we hope to see you again down the line!
Google Review
- September 26, 2021
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Orange Park! See you next time, Enver.
Google Review
- September 26, 2021
Left by Shawn M.
Response from the owner Replied: We are grateful to have your business, Shawn. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Orange Park Team
Google Review
- September 26, 2021
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park, thanks so much Nathan!
Google Review
- September 26, 2021
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- September 26, 2021
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- September 26, 2021
Response from the owner Replied: Barbara - Your feedback is much appreciated!
Google Review
- September 26, 2021
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- September 26, 2021
Response from the owner Replied: Llambi, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- September 26, 2021
Response from the owner Replied: We love seeing 5 star reviews. Thanks Roberto!
Google Review
- September 26, 2021
Left by Robert F.
Working with Rodney was a pleasure during the whole process of my vehicle repair.
Response from the owner Replied: Thank you for trusting us with your repairs, Robert! We are grateful to have you as a happy Mercedes-Benz of Orange Park customer.
Google Review
- September 26, 2021
Great experience for me!
Response from the owner Replied: Zina, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orange Park!
Google Review
- September 26, 2021
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Orange Park Team, Lasandra!
Google Review
- September 26, 2021
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you Sandy!
Google Review
- September 26, 2021
Response from the owner Replied: Sheila, we are grateful for your review. It means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- September 26, 2021
Response from the owner Replied: Theodore, thank you for taking the time to review Mercedes-Benz of Orange Park.
Cars.com Review
- September 25, 2021
With no appointment, Kayla got word from Ted that my son needed help with his car engine light shining. She took the car in and not only fixed the problem, but scanned the engine, changed the oil & filter. My son goes to school in Datona, he needed help so he drove home and Kayla did a great...
Dealer Replied: Thank you for the great review, Nicholas! We appreciate your support and are thrilled to hear that you had such an outstanding service experience working with Kayla, Ted, and the team. We are wishing your son safe travels and hope to see you both again at Mercedes-Benz of Orange Park!
Google Review
- September 25, 2021
Response from the owner Replied: We are so happy to see that Ted and the team have provided you with service that keeps you coming back, Rick! Thanks for your ongoing support of Mercedes-Benz of Orange Park and we look forward to your next visit!
Google Review
- September 21, 2021
Response from the owner Replied: Kevin, thank you for stopping by to share your kind feedback about Kayla, David, and our team! We are grateful for your business and we hope to see you again at Mercedes-Benz of Orange Park.
Cars.com Review
- September 21, 2021
I had an excellent experience with Fields Mercedes Orange Park. From the time I drove into the service lane until my car service was done, I was treated professionally, courteously , and everyone acted as though I was the most important client they would have all day. Ted Kypreos has been my...
Dealer Replied: Thank you for the great review, Nancy! We are thrilled to hear that you had such a seamless service experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- September 20, 2021
Used to be top notch when I first started servicing my E550, now is nothing but a cash grab. The last service done, has been atrocious. They charged back on Dec 2019 for some suspension work, charged me again on Dec 2020, along some other work that needed to be done, gave me only partial credit...
Response from the owner Replied: Chris, I sincerely apologize for any mistakes made on our end. It is our goal to deliver knowledgeable and seamless service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see if there is anything I can do to help make things right. If you are willing to discuss this, please give me a call at your earliest convenience. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Cars.com Review
- September 19, 2021
I received excellent service and turn around time during my service from Andy and team in the service area They were helpful, receptive and did the job well
Dealer Replied: We strive to go above and beyond for our guests and will make sure Andy and the Mercedes-Benz of Orange Park team know their commitment to customer satisfaction was recognized. Thank you for the wonderful feedback, Victor!
Google Review
- September 17, 2021
Response from the owner Replied: Thank you for trusting us to get the job done! We're lucky to have you as a Mercedes-Benz of Orange Park customer!
Google Review
- September 16, 2021
Response from the owner Replied: Hi Kit - Thank you for your confidence in Mercedes-Benz of Orange Park, and for your business. We are thankful to have you as a customer. See you soon!
Google Review
- September 16, 2021
Response from the owner Replied: Thank you for the excellent review, Jillian, and for the kind words about our team! We'll be sure to pass them along. From everyone here at Mercedes-Benz of Orange Park, drive safe and come back next time!
Google Review
- September 14, 2021
One of the shadiest dealer's I've ever come across. DO NOT waste your time with them. Long story short, I found a car they had for the wife on autotrader and inquired when they first opened. I was told via online chat it was available, a sales person named Tracy Smothers said it's available, from...
Response from the owner Replied: I'm really sorry to hear that we could not get you the vehicle you wanted. This must be disappointing and frustrating, and I apologize. This sounds like it was a miscommunication amongst our team, and I apologize that this cost us your business. We appreciate your feedback, and I'll be here for you if you need anything from us in the future. Best, Sean Dowling - Pre-Owned Sales Manager - (904) 777-5900
Cars.com Review
- September 14, 2021
Bringing a Smartcar to a Mercedes Benz dealership for inspection sounds like one might get shuffled to the back. Not in this dealership though. Ted, my service adviser could not have been more attentive, friendly, knowledgeable and made this experience a truly pleasant one. Needless to say, I would...
Dealer Replied: Richard, thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to earn your business again down the road!
Cars.com Review
- September 07, 2021
Andy, Sandy and Mike were so helpful, caring and welcoming First time at this dealership for service and it was the best service ever I would recommend this dealership to everyone I cant say enough how pleased I am Thank you again
Dealer Replied: Maryann, thanks for the 5 stars! We're happy that Andy, Sandy, and Mike were especially helpful, kind, and welcoming. It's also wonderful that your first experience with us was superb! See you when you need us next here at Mercedes-Benz of Orange Park.
Google Review
- September 02, 2021
Response from the owner Replied: Lisa, it is our pleasure to assist you! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your terrific feedback. We look forward to welcoming you back in the future!
Google Review
- September 01, 2021
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer, thanks for the review!
Google Review
- September 01, 2021
Response from the owner Replied: Thanks so much, Neeta. We look forward to your next visit with us!
Google Review
- September 01, 2021
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- September 01, 2021
Left by Terrell J.
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Orange Park, Terrell!
Google Review
- August 31, 2021
Response from the owner Replied: Charlie, we appreciate the stellar review!
Google Review
- August 28, 2021
Response from the owner Replied: Patrick, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- August 28, 2021
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- August 28, 2021
Response from the owner Replied: Alvin, thank you so much for your loyalty to Ted and Mercedes-Benz of Orange Park! We are grateful for your continued business and we can't wait to welcome you back for your next visit.
Google Review
- August 27, 2021
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- August 27, 2021
Response from the owner Replied: Patrice, thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- August 27, 2021
Response from the owner Replied: Bonnie, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- August 27, 2021
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- August 27, 2021
Response from the owner Replied: Felix, thanks for giving us the opportunity to serve you! - Mercedes-Benz of Orange Park Team
Google Review
- August 26, 2021
Casually went to Mercedes Benz of Orange Park to inquire about a new vehicle; before leaving, I pre-ordered an AMG g-wagon. Three weeks later I returned to purchase a 2021 GLE 350 and a 2021 CLA 250. My sales rep was Marc Miller and my finance manager was George Vogt. Marc Miller & George Vogt both...
Response from the owner Replied: Hi Brandon, Thanks so much for your business, we really appreciate it. It's great to hear that you enjoyed working with Marc and George! We're happy that our team could support you throughout your purchasing experiences. Congrats on the new vehicles, and we hope you enjoy your G-Wagon!
Google Review
- August 26, 2021
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- August 26, 2021
From start to finish, my experience with MB of Orange Park was excellent. I normally dread the vehicle purchasing process, but I was pleasantly surprised with this purchase and particularly with my sales associate; Ms Brittany Jackson. Ms Jackson was knowledgeable, personable, and most importantly...
Response from the owner Replied: Thank you for taking the time to review us, Angela! We appreciate your support and are happy to hear that you had such a successful service experience working with Rodney and the Mercedes-Benz of Orange Park team. Drive safely, and please don't hesitate to reach out if there is anything more we can do to assist you!
Google Review
- August 26, 2021
Alex Shelver in sales & Ted Kypreos in maintenance at the Mercedes Benz of Orange Park provide exceptional service. Thanks to Alex's fair dealings, this Wednesday the 21, 2020 was my third vehicle purchase at this dealership. On the other hand Ted in the maintenance always makes sure that I get in...
Response from the owner Replied: Thank you for the great review, Anwer! We are very proud to have earned your business and happy to hear that you had such a successful experience working with Alex, Ted, and the Mercedes-Benz of Orange Park team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!
Google Review
- August 26, 2021
I recently purchased a Certified Pre-Owned E-Class E 300. My interaction with the team at Mercedes-Benz of Orange Park was outstanding! The web site was informative and easy to use. In fact, I scheduled a test drive through the web site and immediately received a confirmation for my test drive. ...
Response from the owner Replied: It's great to hear that you had such a good experience with us at Mercedes-Benz of Orange Park! Thanks for the wonderful review. We're happy that Jabari was so informative and helpful and that the rest of our team could make your experience a positive one.
Google Review
- August 26, 2021
Response from the owner Replied: Melissa - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely in your new vehicle, and congratulations! We hope to see you again down the road!
Google Review
- August 26, 2021
Response from the owner Replied: Shena, thanks for the great review of Mercedes-Benz of Orange Park! We're excited that Rodney was so wonderful to work with. It makes us happy that he was thoughtful and customer-service oriented. Thanks for giving Rodney such a special shoutout. See you again next time!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Joe, Thanks for leaving a great review of Mercedes-Benz of Orange Park! We're glad that Ted was so accommodating and helpful. Thank you for your business!
Google Review
- August 26, 2021
I recently traded my 2015 S-Class in for a used 2017 GLS550 and I cant say enough about how helpful George Vogt was in making it happen. He went above and beyond in making sure that vehicle was totally in tip top shape. I couldnt be happier with the service George provided. Top notch service top to...
Response from the owner Replied: Hi Ken - Congratulations on your new-to-you 2017 GLS 500! We are thrilled that George and the team gave you such a positive experience. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- August 26, 2021
The customer service is A-1. I had to get my B service done and used valet service. This service is awesome to use. The transporter was very courteous. My service guy, Mike kept me posted every step of the way regarding my vehicle. I have always been pleased with the level of care and respect that...
Response from the owner Replied: Juanita - We deeply appreciate your fantastic review. We are delighted to know that Mike made your service appointment a great one. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- August 26, 2021
Response from the owner Replied: Stephanie - From Rodney and the rest of the Mercedes-Benz of Orange Park team, we thank you!
Google Review
- August 26, 2021
Response from the owner Replied: Igor - thank you for trusting Mercedes-Benz of Orange Park to get the job done. We wish you safe travels!
Google Review
- August 26, 2021
Awesome Experience with buying a car from here. Brittney helped us with our car buying process and its the first time we felt like someone actually knew everything about a car and could help us with each feature even with it being a used car. She was super easy to get ahold of when we had questions...
Response from the owner Replied: Meredith - We are delighted to know that Brittney is continued to create fantastic experiences for our valued guests. Thanks so much for supporting Mercedes-Benz of Orange Park and congrats on your new car!
Google Review
- August 26, 2021
Rodney is amazing!he deserves more than 5 stars, he deserves a raise!!!It is always an excellent experience while getting my Benz serviced with Rodney! He never disappoints, he always goes far beyond & exceeds my expectations on each & every occasion to thus ensure that Im fully informed about...
Response from the owner Replied: We are delighted to know that Rodney has gone above and beyond to earn your trust and loyalty. Providing amazing service that keeps our customers coming back to us is what we strive for. Thank you so much for your continued support of Mercedes-Benz of Orange Park. We will see you next time!
Google Review
- August 26, 2021
Response from the owner Replied: Hi Larry - Thank you for sharing your positive service experience with us! Kayla is such a talented member of our team and will be delighted to hear that her expertise and professional care are so appreciated. We're so glad you've selected Mercedes-Benz of Orange Park as your service provider and look forward to our next chance to provide you with excellent care!
Google Review
- August 26, 2021
Response from the owner Replied: We are thrilled that Mike, Heather, and the team went the extra mile to make you a happy customer! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your terrific feedback. We hope to see you for your future service needs!
Google Review
- August 26, 2021
Response from the owner Replied: We're so glad to hear it, Sophia! Thanks for the excellent feedback and for choosing Mercedes-Benz of Orange Park - we'll see you again next time!
Cars.com Review
- August 26, 2021
Rodney is always so understanding and helpful. He always goes the extra mile to deliver exceptional customer service. I definitely recommend this dealership to all!
Dealer Replied: Thank you for the great review, JP! We are thrilled to hear that you had such a successful service experience working with Rodney and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- August 26, 2021
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Orange Park, Marceda!
Google Review
- August 26, 2021
Response from the owner Replied: Wendy, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- August 26, 2021
Response from the owner Replied: It makes our day to see reviews like this, Cyn! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- August 26, 2021
Response from the owner Replied: Apeterson, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- August 26, 2021
Response from the owner Replied: Claudine, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- August 26, 2021
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- August 26, 2021
Left by William H.
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves to see great reviews. Thank you William!
Google Review
- August 26, 2021
Response from the owner Replied: Marcia, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- August 26, 2021
Response from the owner Replied: Elisabeth, thank you for your review. We really appreciate it! - The Mercedes-Benz of Orange Park team
Google Review
- August 26, 2021
Response from the owner Replied: Jim, we're glad we could fit you in for an inspection and even happier you're satisfied with our work! Thank you for your review and for choosing Mercedes-Benz of Orange Park - it is our honor and pleasure to assist!
Google Review
- August 24, 2021
Response from the owner Replied: Hi Rigel - We are delighted that Ted and the team took such great care of you and made you a happy customer! Thank you for sharing your excellent review of Mercedes-Benz of Orange Park, we hope to welcome you back for your future service needs.
Google Review
- August 24, 2021
Response from the owner Replied: It makes us happy to hear that our staff members are providing the extraordinary care we aim for. Thank you for the kind words and for trusting the Mercedes-Benz of Orange Park team with your vehicle care. Come see us again next time!
Cars.com Review
- August 24, 2021
One of the best experience I ever Had at a dealer , mike louise was The best. Orange park is the best looking forward to next visit.
Dealer Replied: Thanks so much for the great review and for your confidence in Mercedes-Benz of Orange Park!
Google Review
- August 23, 2021
Response from the owner Replied: Marvella, it was our pleasure to assist you with your tire and get you safely back on the road! We're glad you stopped by Mercedes-Benz of Orange Park and Ted took excellent care of you. We wish you many safe travels on the road ahead, and whenever you need us next, we'll be here!
Google Review
- August 22, 2021
Response from the owner Replied: We're glad to have earned your A+ rating, Robert - thank you so much! - the Mercedes-Benz of Orange Park team
Google Review
- August 20, 2021
Response from the owner Replied: Thank you for the glowing feedback, Kevin! We are thrilled to hear that you had such a successful service experience working with Mike and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to earn your business again down the road!
Google Review
- August 19, 2021
Response from the owner Replied: Cathy, your glowing feedback about Drew means a lot to us and we will be sure to let him know that his work is appreciated! Thank you for coming to Mercedes-Benz of Orange Park and for taking the time to share your experience. Drive safely!
Google Review
- August 19, 2021
I took my car in for repairs and after leaving the dealership another issue surfaced.I called Kayla and explained the issue.She made arrangements for the car to be picked up at my home, and taken back to the dealership to correct the issue and returned the vehicle.I'm a satisfied customer because...
Response from the owner Replied: Adolphe, we are happy to hear that Kayla was able to efficiently and effectively address your concerns! Thank you for choosing Mercedes-Benz of Orange Park and for taking the time to share your feedback. We hope to have the opportunity to work with you again in the future!
Google Review
- August 19, 2021
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Erica!
Google Review
- August 19, 2021
Left by Cynthia O.
Response from the owner Replied: Cynthia, thank you for stopping by to leave us a wonderful review!
Google Review
- August 19, 2021
Response from the owner Replied: Luke, thanks for leaving Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- August 19, 2021
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Sam!
Google Review
- August 19, 2021
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- August 18, 2021
Response from the owner Replied: Dan - Thank you for the great review! We appreciate your business and are thrilled to hear that Andy delivered such a successful service experience. Drive safely, and please don't hesitate to reach out if there is anything more we can do to assist you! - The Mercedes-Benz of Orange Park team
Google Review
- August 17, 2021
Response from the owner Replied: Hi Steve - We appreciate your patience as well as your feedback. Thank you for choosing Mercedes-Benz of Orange Park and taking time to comment Tony and Andy! We look forward to assisting you again in the future.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for the recommendation, Chaquanta - we're so happy to hear that Kayla and the Mercedes-Benz of Orange Park team earned your business and support! Come back again soon!
Google Review
- August 12, 2021
Response from the owner Replied: Evangelina, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- August 12, 2021
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- August 12, 2021
Response from the owner Replied: Simonnia, I apologize for any unforeseen delays with your vehicle repair. We strive to deliver a seamless and efficient service experience, and it is never our intention to inconvenience our guests. Further, I am sorry for any lack of communication on our end. I understand that we have let you down, and I think it would be best for us to discuss your situation to see if there is anything I can do to help clear things up. If you are willing to have that conversation, please feel free to reach out to me directly. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- August 12, 2021
Response from the owner Replied: Velda, this review made our day. Thank you!
Google Review
- August 12, 2021
Response from the owner Replied: Heather, thank you for leaving us your positive feedback. -Mercedes-Benz of Orange Park Team
Google Review
- August 12, 2021
Response from the owner Replied: Shelley, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- August 12, 2021
Left by Sergey B.
Response from the owner Replied: We appreciate your positive feedback, Sergey. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- August 12, 2021
Response from the owner Replied: Ronald, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- August 11, 2021
Response from the owner Replied: We are thrilled to see that Ted and the team are creating excellent experiences that leave our guests satisfied. Thank you for supporting Mercedes-Benz of Orange Park. We hope to see you again soon!
Cars.com Review
- August 11, 2021
Excellent service and prompt and professional service advisor Rodney. I loved the loaner car that was provided. I appreciated the quick response to my questions.
Dealer Replied: Thank you for the great review! We appreciate your support and are glad to hear that you had such a successful service experience working with Rodney and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back!
Google Review
- August 10, 2021
Response from the owner Replied: We are happy to hear that you had such a successful experience working with Ted, Casey! Providing an exceptional customer experience is our goal and it makes our day knowing we're hitting the mark. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- August 06, 2021
Response from the owner Replied: Thanks for the great review, Alan, and for entrusting Mercedes-Benz of Orange Park with your vehicle care. It is our honor and pleasure to assist you! Take care!
Google Review
- August 06, 2021
Response from the owner Replied: Stephanie, at Mercedes-Benz of Orange Park we believe in preventative maintenance and complete care for your vehicle. We're happy to hear that Rodey was able to give you such a thorough breakdown of services needed and that Tammy made you laugh! Thank you for choosing us to assist you with your automotive needs and for giving us 5 stars!
Google Review
- August 06, 2021
Response from the owner Replied: Thank you for taking the time to share, Tiffany! We appreciate your support and are happy to hear that you had such a successful experience working with Rodney. Drive safely, and we hope to see you back again down the road! - The Mercedes-Benz of Orange Park team
Google Review
- August 05, 2021
Response from the owner Replied: Thank you for revieiwng Mercedes-Benz of Orange Park. It is great to hear that Ted was so helpful during your visit!
Google Review
- August 05, 2021
Response from the owner Replied: Mark - Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Ted. Drive safely, and we hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- August 05, 2021
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your business, Elizabeth!
Google Review
- August 05, 2021
Response from the owner Replied: Miriam, thank you for the positive feedback about your recent visit at Mercedes-Benz of Orange Park!
Google Review
- August 05, 2021
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- August 05, 2021
Response from the owner Replied: Phyliss - I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to collect some information so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- August 04, 2021
Response from the owner Replied: Kelly - Thank you for taking the time to review us and shout out Ted. We appreciate your support and hope to see you again at Mercedes-Benz of Orange Park. Safe travels!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you Jan for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- August 02, 2021
Response from the owner Replied: Delores, thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- August 02, 2021
Response from the owner Replied: Thanks so much, Kathy. We look forward to your next visit with us!
Google Review
- August 02, 2021
Response from the owner Replied: Andrew, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Orange Park!
Google Review
- August 02, 2021
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park, thanks so much Ted!
Google Review
- August 02, 2021
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- August 02, 2021
Response from the owner Replied: Alex, it's disappointing to see that you were not satisfied with your experience. I would be grateful for your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Doris!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Andrania!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- August 02, 2021
Response from the owner Replied: We are honored to receive your support, Dennis. Thank you! - Mercedes-Benz of Orange Park Team