Cars.com Review
- April 29, 2025
Had oil change and 51 item vehicle inspection which only cost $133. My wife and I enjoyed a complimentary breakfast with only a short wait after this with our car getting washed. Zarinea was most helpful.
Dealer Replied: Richard, it's great to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided you with a smooth service experience. Enjoy those complimentary perks!
Cars.com Review
- April 25, 2025
Just wanted to mention how pleased I am with Ted Kypros and his service department. Ted and his team goes above and beyond for the customers. They make me want to continue to purchase Mercedes as my choice of automobiles. Thanks again Ted for all you do for the customers at Mercedes of Orange Park....
Dealer Replied: Rodney, we're delighted to hear that Ted and the team at Mercedes-Benz of Orange Park have provided such exceptional service. Thank you for your kind words and continued support! Safe travels until we see you next time!
Cars.com Review
- April 25, 2025
Zarenea Thompson was the BEST SERVICE REPRESENTATIVE IVE EVER DEALT WITH IN ALL MY YEARS WITH Mercedes-Benz she deserves a big raise!!!
Dealer Replied: We're delighted to hear that Zarenea provided such exceptional service at Mercedes-Benz of Orange Park! Your feedback means a lot, and we'll be sure to share your kind words with her. Thank you for choosing us, Emmy!
Cars.com Review
- April 07, 2025
Mike Drummond was my handler and he was on top of everything. I felt he truly cared about myself and my vehicle.
Dealer Replied: Donna, we're delighted to hear that Mike provided such attentive service at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Cars.com Review
- April 01, 2025
Mr Andy Mercedes-Benz at Orange Park was professional and the best of Customer services. He did awesome jobs and honesty. He is one of my favorite choices of the Mercedes-Benz @ Orange Park. Strongly recommended.
Cars.com Review
- March 30, 2025
Good customer service, he understands my concern, he explained all the details what’s going with the car.
Dealer Replied: Naomi, we're glad to hear that our team at Mercedes-Benz of Orange Park provided you with excellent customer service and clear explanations. Thank you for sharing your experience!
Cars.com Review
- March 28, 2025
Bob and the service team were great at identifying the issue and providing great service
Dealer Replied: Thank you for the great review of Bob and Mercedes-Benz of Orange Park!
Cars.com Review
- March 28, 2025
Zee is a five star, first class service rep who cares for every customer in her care. She is efficient and listens carefully to the need of the customer to get the desired result for the customer.
Dealer Replied: James, we're delighted to hear that Zee provided you with first-class service at Mercedes-Benz of Orange Park. Thank you for sharing your experience and recognizing her dedication!
Cars.com Review
- March 01, 2025
Left by Larry D.
Andy was a great service advisor as always! Dealership gets an A+++ from me. Service and customer care always outstanding!
Dealer Replied: Larry, we're delighted to hear that Andy and the team at Mercedes-Benz of Orange Park provided you with outstanding service. Thank you for your fantastic feedback!
Cars.com Review
- February 28, 2025
Outstanding Service and Communication with Bob was incredible. Thanks for making the service on my vehicle easy and efficient
Dealer Replied: Tommy, we're delighted to hear that Bob provided outstanding service and communication at Mercedes-Benz of Orange Park. Thanks for sharing your experience with us!
Cars.com Review
- February 27, 2025
So far a good MB dealership in the area I’ve always gone to for years. Always helpful & attentive staff incl service, store, & parts service. Mike L. My adviser has great customer service and goes above & beyond…I hope he stays longer . Keep up the amazing service MB!
Dealer Replied: Riz, thank you for your loyalty and kind words about Mike and the team at Mercedes-Benz of Orange Park! We're delighted to hear that you've had consistently positive experiences with us, and we look forward to seeing you next time!
Cars.com Review
- February 06, 2025
The sales and finance team were very attentive, greeting before we entered the door, listened, gave transparent answers to questions. What a great experience. Short out to William Izoita. Great to see young people so motivated.
Dealer Replied: Peggy, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided you with such a welcoming and transparent experience. We'll make sure William hears your kind words! Thank you for sharing this positive feedback.
Cars.com Review
- January 19, 2025
Good experience Andy listening to my.concern, answer all my questions. Explain what found car told need be done.
Dealer Replied: We're delighted to hear that Andy provided a thorough and attentive experience at Mercedes-Benz of Orange Park. Thank you for sharing your feedback, and we're here if you have any more questions!
Google Review
- January 13, 2025
Response from the owner Replied: This is great to hear! We will be sure to pass along the kind words to Rodney and our team here at Mercedes-Benz of Orange Park! Take care!
Google Review
- January 13, 2025
Response from the owner Replied: Reviews like this one make our day, Ammala! Thanks from the Mercedes-Benz of Orange Park team.
Google Review
- January 13, 2025
Wonderful! Manny Soto is a wonderful service advisor and the rest of the staff are so kind and thoughtful. ☺️
Response from the owner Replied: Sarah, it's great to hear Manny and the team at Mercedes-Benz of Orange Park provided you with such a wonderful experience. Thank you for sharing your kind words!
Google Review
- January 13, 2025
Rodney was very professional and helpful in ensuring my car received all the necessary services needed during my visit.
Response from the owner Replied: Krystyn, we're so happy to hear that Rodney provided professional and helpful service during your visit to Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- January 12, 2025
Response from the owner Replied: Arleen, thank you for recognizing Zarinea's exceptional service at Mercedes-Benz of Orange Park! We're delighted to hear she exceeded your expectations and kept everything running smoothly. We appreciate your support and look forward to serving you in the future!
Google Review
- January 12, 2025
From the beginning with sales (Kyle Labriny) to service (Wade Forsyth, formerly with MerzBenz and Ted Kypreos) and everyone that assisted me everything as always with the 2 MerzBenz dealerships in Jacksonville FL (Orange Park and Atlantic Blvd) have been the best experiences and handled with ease....
Response from the owner Replied: Angela, we're delighted to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided you with such a comfortable and pleasant experience. Thank you for sharing your kind words!
Google Review
- January 12, 2025
Mercedes benz of orange park is the placeTo Buy and have your Mercedes servicesRODNEY RIVER #1
Response from the owner Replied: Our team is always happy to see a 5-star review, Johnnie! Thanks for supporting Mercedes-Benz of Orange Park!
Google Review
- January 12, 2025
Bob is so professionals and very knowledgeable. He listens to all my inquiries and very patient with me. He gives sound recommendations and I had a good experience at MB orange park because of him.
Response from the owner Replied: We're delighted to hear that Bob provided you with a professional and knowledgeable experience at Mercedes-Benz of Orange Park. It's great to know he was attentive and patient, making your visit enjoyable. Thank you for sharing!
Google Review
- January 12, 2025
Left by Graley W.
Google Review
- January 10, 2025
Amazing staff and Rodney took care of everything.
Response from the owner Replied: We are thrilled to see your positive review of Mike! Thank you from all of us at Mercedes-Benz of Orange Park, Nitin.
Google Review
- January 10, 2025
Zarinea handled my vehicle and concerns with care. She documented every word I expressed about the vehicle and went after the issues. Excellence at best.
Response from the owner Replied: Bridges, we're delighted to hear that Zarinea provided such attentive service at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- January 10, 2025
My service attendant was professional courteous, and I will definitely be back to deal with her in her only!!!! Thanks😎👌🏿🖤💪🏿
Response from the owner Replied: Cornelius, we're delighted to hear about your positive experience with our team at Mercedes-Benz of Orange Park! We look forward to welcoming you back for future visits.
Google Review
- January 10, 2025
Fast and pleasant service and very accommodating
Response from the owner Replied: Helen, your kind review warms our hearts! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- January 10, 2025
Brandon did an excellent job - I highly recommend his mobile service - timely and professional!
Response from the owner Replied: We love hearing from our happy customers, Steve! Thank you for commending Brandon's premier mobile service and efficiency. See you next time at Mercedes-Benz of Orange Park!
Google Review
- January 09, 2025
Outstanding customer service. Ted, my service advisor was able to get my car serviced when there was no availability.
Response from the owner Replied: Jose, we're delighted to hear that Mike provided outstanding service and accommodated your schedule at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- January 09, 2025
Response from the owner Replied: David - Your feedback is much appreciated! Thank you for supporting Mercedes-Benz of Orange Park.
Google Review
- January 09, 2025
Left by Billie D.
Service rep (Zarinea) was sensational!She listened to my concerns and made sure they were all addressed. She communicated continually throughout the process and did a final call when all service was complete. Will always request her as my service consultant.
Response from the owner Replied: Billie, it's wonderful to hear that Zarinea provided attentive service and kept you updated throughout the process. Your feedback is greatly appreciated and we'll be sure to share your kind words with her. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- January 09, 2025
Emanuel at Mercedes-Benz of Orange Park took very good care of me and my vehicle. Thank you! I will be back.
Response from the owner Replied: Brent, we're delighted to hear that Emanuel provided excellent service at Mercedes-Benz of Orange Park. We look forward to welcoming you back in the future!
Google Review
- January 09, 2025
Our experience was extremely positive… the entire staff was extremely professional, attentive and professional… Zarenia was outstanding… she kept us informed all the way… explained everything in detail… very professional!! She made it a breeze for us… we’re very pleased with her service, knowledge...
Response from the owner Replied: Michael, we're delighted to hear that Zarenia and the team at Mercedes-Benz of Orange Park provided you with such a positive experience. Thank you for your kind words!
Google Review
- January 08, 2025
Response from the owner Replied: We are so happy that the Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you Don!
Google Review
- January 08, 2025
Always pleasant and professional. Customer oriented.
Response from the owner Replied: Randal, thank you for sharing your positive experience with us at Mercedes-Benz of Orange Park! We're delighted to hear that our team consistently meets your expectations. Looking forward to serving you again in the future!
Google Review
- January 08, 2025
Zarinea is very patient, pleasant and attentive to customers needs.Great experience
Response from the owner Replied: We're so glad to know that Zarinea was able to assist you effectively at Mercedes-Benz of Orange Park. We always aim for a great customer experience and it's wonderful knowing your issue was resolved. Thanks for the feedback!
Google Review
- January 08, 2025
Rodney Rivers at Mercedes Benz of OP is phenomenal! He is professional, thorough and caring! Everything you desire in a Service Advisor.
Response from the owner Replied: Mae, we're delighted to hear that Rodney provided such exceptional service at Mercedes-Benz of Orange Park! Thank you for sharing your experience with us.
Google Review
- January 08, 2025
Best MB dealer in town.
Response from the owner Replied: Chris, we're delighted to hear that Andy and the team at Mercedes-Benz of Orange Park continue to provide you with exceptional service. It's great knowing your C43 is riding like new again! Thank you for your support!
Google Review
- January 08, 2025
Zarinea is an outstanding service advisor. She took her time to address my concerns on the service of my vehicle and provided helpful advice for future maintenance and planning. My new go to!!!!
Response from the owner Replied: Tanya, we're delighted to hear Zarinea provided such excellent service at Mercedes-Benz of Orange Park! Thank you for sharing your experience and trusting us with your vehicle's care.
Google Review
- January 04, 2025
Got my 2025 E class from MB of Orange park and have to say that this was really great experience!If you are looking to buy please ask for Sam Oh,he is very nice guy and will do his best to make you happy!Thanks Sam!
Response from the owner Replied: Alen, we're delighted to hear that Sam provided you with a great experience at Mercedes-Benz of Orange Park! Enjoy your new 2025 E-Class and thank you for the recommendation.
Google Review
- January 04, 2025
Great customer service!
Response from the owner Replied: Patty, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- January 04, 2025
Response from the owner Replied: We're glad you've had a consistently great time working with us, Liz! We appreciate your business and look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- January 04, 2025
Response from the owner Replied: Charles, we're delighted to hear that Mike provided you with timely and professional service at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- January 04, 2025
Yesterday while driving on 295 my car suddenly started making a horrible thumping sound. I got an appointment just hours later and it was discovered an under panel lost a couple of screws. The air moving under the car caused the loose panel to bang on the road. I had my car back, screws replaced and...
Response from the owner Replied: Elizabeth, we're delighted to hear that our team at Mercedes-Benz of Orange Park could quickly resolve the issue and provide you with excellent service. Thank you for trusting us with your vehicle's care! Safe travels ahead!
Cars.com Review
- January 04, 2025
It’s was great working interacting with Mr. Bob during the diagnostic, parts and servicing process.
Dealer Replied: We appreciate the shoutout to Bob from our Mercedes-Benz of Orange Park team, William! Thanks for sharing your service experience with us.
Cars.com Review
- January 04, 2025
It’s was great working interacting with Mr. Bob during the diagnostic, parts and servicing process.
Dealer Replied: We appreciate the shoutout to Bob from our Mercedes-Benz of Orange Park team, William! Thanks for sharing your service experience with us.
Cars.com Review
- January 03, 2025
Bob in service is excellent. Car was done on time. Everyone is polite and professional
Dealer Replied: Ken, thank you for leaving Mercedes-Benz of Orange Park a five-star review! We are happy to hear that Bob provided excellent service.
Cars.com Review
- January 03, 2025
Bob in service is excellent. Car was done on time. Everyone is polite and professional
Dealer Replied: Ken, thank you for leaving Mercedes-Benz of Orange Park a five-star review! We are happy to hear that Bob provided excellent service.
Google Review
- January 03, 2025
Response from the owner Replied: Nasir, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- January 02, 2025
Response from the owner Replied: Joy - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you,Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- January 01, 2025
Mercedes of Orange Park is the best from buying a new car to the excellent service department! It’s easy scheduling a service appointment for the day and time of my preference! It’s easy in , easy out! From all the people in the service department to all the people in sales and management, it is by...
Dealer Replied: Joan, we're delighted to hear about your positive experiences with both our sales and service teams at Mercedes-Benz of Orange Park! It's wonderful that Mike, Ted, and Tammy have made such a great impression. Thank you for choosing us as your dealership!
Cars.com Review
- January 01, 2025
Mercedes of Orange Park is the best from buying a new car to the excellent service department! It’s easy scheduling a service appointment for the day and time of my preference! It’s easy in , easy out! From all the people in the service department to all the people in sales and management, it is by...
Dealer Replied: Joan, we're delighted to hear about your positive experiences with both our sales and service teams at Mercedes-Benz of Orange Park! It's wonderful that Mike, Ted, and Tammy have made such a great impression. Thank you for choosing us as your dealership!
Cars.com Review
- December 31, 2024
I always have a great experience here! Outstanding customer service ranging from the sales department to the service department! Keep up the great work and I loved the loaner vehicle that my family got this time!
Dealer Replied: Robert, we're delighted to hear that you consistently enjoy your visits with us at Mercedes-Benz of Orange Park! Thank you for the kind words and support. We look forward to serving you and your family again soon!
Cars.com Review
- December 31, 2024
I always have a great experience here! Outstanding customer service ranging from the sales department to the service department! Keep up the great work and I loved the loaner vehicle that my family got this time!
Dealer Replied: Robert, we're delighted to hear that you consistently enjoy your visits with us at Mercedes-Benz of Orange Park! Thank you for the kind words and support. We look forward to serving you and your family again soon!
Google Review
- December 31, 2024
Very consistent. I have always had a great experience. Zariena has great customer service. Mechanics are very knowledgeable.
Response from the owner Replied: It was our pleasure to serve you, Bella! Thank you for the awesome review and for trusting Mercedes-Benz of Orange Park with your vehicle's care! We are so glad that Zariena and the rest of our team were able to help you during your time here. Have a great day and we hope to see you again for any future needs!
Google Review
- December 31, 2024
Response from the owner Replied: Kevin, we're delighted to know that Andy and our team at Mercedes-Benz of Orange Park provided you with an exceptional service experience. We hope you'll continue to enjoy the food at our cafe during your future visits!
Google Review
- December 31, 2024
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Orange Park!
Google Review
- December 31, 2024
As always, Mercedes-Benz always number one in service, and with the that that I have he’s second to none.
Response from the owner Replied: Jonathan, we're delighted to hear that Rodney provided exceptional service during your recent visit to Mercedes-Benz of Orange Park. Thank you for trusting us with your vehicles and happy 2025!
Google Review
- December 31, 2024
Response from the owner Replied: Thanks so much, Stan. We look forward to your next visit to Mercedes-Benz of Orange Park!
Google Review
- December 31, 2024
Response from the owner Replied: Thank you for the positive review of Mercedes-Benz of Orange Park, Lawrence!
Google Review
- December 31, 2024
Rodney Rivers is EXCEPTIONAL
Response from the owner Replied: Mallisa, thank you for the glowing review! We're happy to hear Rodney provided exceptional service at Mercedes-Benz of Orange Park. We'll be sure to pass along your kind words and appreciation!
Google Review
- December 31, 2024
Truly exceptional customer service at Mercedes-Benz of Orange Park. Worked with Austin McKinnon (Sales) and Alexis Fonseca (Finance), and they both were really nice and excellent to work with. Highly recommended.
Response from the owner Replied: Shoaib, we're delighted to hear that Mike provided exceptional service during your visit to Mercedes-Benz of Orange Park. Thank you for the recommendation and kind words!
Google Review
- December 31, 2024
Mike was excellent to work with at Mercedes of Orange Park. He kept me up to date on my progress and was helpful. The service is excellent
Response from the owner Replied: Susan, we're delighted to hear that Mike provided excellent service during your visit to Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- December 29, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Gloria!
Google Review
- December 29, 2024
Thanks so much Mercedes-Benz of Orange Park! Mike and Rodney especially, I enjoyed your accommodating and prompt service and, as an added treat the discount was a nice surprise. Wishing all a happy New Year 2025 🎉✨
Response from the owner Replied: Kim, we're delighted to hear that Mike and Rodney provided you with accommodating service at Mercedes-Benz of Orange Park. We're glad the discount was a pleasant surprise! Happy New Year from all of us!
Google Review
- December 28, 2024
Response from the owner Replied: Thank you, Ryan, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- December 27, 2024
Response from the owner Replied: Carla, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park provided you with such excellent service. Enjoy your new car!
Google Review
- December 27, 2024
Response from the owner Replied: Richard, thank you for recommending Mercedes-Benz of Orange Park! We're delighted to hear that our team provided excellent and prompt service. We appreciate your support!
Google Review
- December 27, 2024
service was good and loaner vehicle was waiting on me when i arrived.
Response from the owner Replied: We're glad you had a great time working with us! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 26, 2024
The service department runs like a well oiled clock. Always on time and always a good job. My reason for the three star review is that my car’s tires have only 9000 miles on them and they are worn out. Mercedes doesn’t stand behind any kind of warranty on the tires that came with my brand new...
Response from the owner Replied: Arlene, thank you for your feedback. I'm glad to hear that our service department has been reliable, but I understand the frustration with your tires and warranty situation. If there's anything further we can do to assist you or explore other options for you, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 25, 2024
Alex did a great job with the overall sales process. He was knowledgeable, personable and attentive during the purchase. Thanks again.
Response from the owner Replied: Gary, we're glad to hear that Alex provided such a great experience during your visit at Mercedes-Benz of Orange Park. Thank you for sharing your positive feedback!
Google Review
- December 24, 2024
Response from the owner Replied: Dan, we're delighted to hear that Andy provided excellent service and exceeded your expectations at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- December 23, 2024
Response from the owner Replied: We are honored to receive your support, Michael. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- December 23, 2024
So I purchased my vehicle at Mercedes on the Atlantic Boulevard in 2021 and I purchased the prepaid Service so I was told last year By my Service representative that this This year would be my last prepaid service, which is this December so I scheduled a appointment on December 2 not knowing that it...
Response from the owner Replied: Tina, I apologize for any confusion regarding the expiration date of your prepaid service. We strive to provide clear communication and reminders about such details, so it's disappointing to hear that we fell short in this instance. I'm glad your Service Representative was able to assist you with a partial break on costs. If there's anything else you'd like us to address or discuss further, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 23, 2024
Response from the owner Replied: Tibor, we're delighted that Mike could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- December 22, 2024
HOOD SCRATCH - Took my ML 350 there for service B on 12/16/24. Ended up having some additional work done and picked it up on 12/20/24 Service department scratched my hood.
Response from the owner Replied: Sean, I'm sorry to hear about the scratch on your hood after servicing. This is not the level of care we strive for and I apologize for any inconvenience caused. Please reach out so we can address this issue directly with you. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 21, 2024
Rodney is an excellent asset to Mercedes. He always goes above and beyond to provide us great customer service. Thank you for being there for us every time, Rodney!
Response from the owner Replied: Carlos, thank you for recognizing Rodney's dedication to providing exceptional service at Mercedes-Benz of Orange Park. We're delighted to hear he consistently goes above and beyond for you!
Google Review
- December 21, 2024
Did my research and expressed interest online. Sam Oh, contacted me to set up a test drive. Sam was very knowledgeable and possessed the listening skills needed to be effective. I was trading in a 2024 Lexus 350h on a 2025 GLE450e. Alex Shelver, the ncsm, negotiated the final terms with respect and...
Response from the owner Replied: Doug, we're delighted to hear that Sam and Alex provided you with a refreshing experience at Mercedes-Benz of Orange Park. Enjoy your new GLE450e, and thank you for recommending us!
Google Review
- December 21, 2024
Response from the owner Replied: Rodney, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- December 21, 2024
I have never been more frustrated and disappointed with a visit at Mercedes Benz Orange Park. I was spoken to unprofessionally and the wait time for a Service B turned into 3-4 hours. After requesting to speak with a supervisor and the advisor refusing adding more gasoline to the fire of...
Response from the owner Replied: Kimberly, I'm sorry to hear about your frustrating experience. We strive for professionalism and efficiency, so it's disappointing that we fell short during your visit. I appreciate you bringing this to our attention and would like the opportunity to discuss it further with you. Please feel free to reach out at your convenience. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 21, 2024
I recently purchased a car the process was handled with pride and professionalism by all staff. Ask for Tyler
Response from the owner Replied: Thank you for sharing your experience with us at Mercedes-Benz of Orange Park! We're delighted to hear that Tyler and the team provided a professional service. Enjoy your new car!
Google Review
- December 20, 2024
Professional and prompt service
Response from the owner Replied: We're glad you enjoyed working with us, Charles! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 20, 2024
The service at the Orange Park Mercedes location is incredible. They make having your car serviced like a day at a spa. From the greeting given at the front when dropping your car off to the service manager that intakes your car. Mine was Rodney and he was phenomenal! Thank you Orange Park Mercedes!
Response from the owner Replied: Nancy, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park made your service experience so enjoyable. Thank you for sharing such wonderful feedback!
Google Review
- December 20, 2024
Friendly and easy to work with.
Response from the owner Replied: Edna, thanks for giving us the opportunity to serve you! - The Mercedes-Benz of Orange Park Team
Google Review
- December 19, 2024
My mobile service was so convenient and only took a few hours. While the service was being done in my driveway, I was able to do my own things around the house versus sitting at the dealership.
Response from the owner Replied: Bonnie, we're delighted to hear that our mobile service at Mercedes-Benz of Orange Park made things convenient for you! Thank you for sharing your experience and choosing us.
Google Review
- December 19, 2024
Left by Grady D.
Had some issues with warranty company and Mercedes getting on the same page but Rodney did everything he could which was much appreciated.
Response from the owner Replied: Grady, we're glad to hear Rodney was able to assist you at Mercedes-Benz of Orange Park. Thank you for your patience and understanding!
Google Review
- December 19, 2024
If I could give 6 stars I would
Response from the owner Replied: Bobby, thank you for this great review of Mercedes-Benz of Orange Park! Take care!
Google Review
- December 18, 2024
Mike Louis went above and beyond the call of duty to help resolve some major issues I was having.
Response from the owner Replied: Mike will appreciate the kudos, Jan! Thanks for sharing your experience working with our exceptional team at Mercedes-Benz of Orange Park.
Google Review
- December 18, 2024
The communication was so good and clear that I wasn’t ever stressed about my car. Very quick fix. I HIGHLY HIGHLY recommend them. They even cleaned my mirrors and tried to get the air bubbles out of my back window tint. I went in because my key needed to be replaced. They went the extra mile for...
Response from the owner Replied: Jasmyne, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided such a stress-free and thorough experience for you. Thank you for the high recommendation and kind words! We're always here to go the extra mile whenever needed.
Google Review
- December 18, 2024
Response from the owner Replied: Tonya, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- December 18, 2024
Mike our service rep. kept us updated every step of the way. He was polite, patient and answered all our questions. Mercedes Benz of Orange Park is awesome. My only complaint was the wait time.
Response from the owner Replied: Rosalyn, thank you for your feedback! We're glad to hear Mike provided excellent service at Mercedes-Benz of Orange Park. We appreciate your patience regarding the wait time and will work on improving this aspect. Safe travels!
Google Review
- December 18, 2024
Ms. Thomas has been above and beyond exceptional in taking care of our concerns while ensuring that she’s exhausted all options for the best care of our vehicle. She’ll remain our handler for all our vehicles. The greatest asset to the Orange Park team!
Response from the owner Replied: Jay, we're delighted to hear that our team member has provided exceptional service for you at Mercedes-Benz of Orange Park! Thank you for recognizing her efforts and loyalty - we'll be sure to share your kind words with the team!
Google Review
- December 18, 2024
Service went well and was quick. Mike made sure I got rental so that I could get yo work.
Response from the owner Replied: Krishna, we are happy to hear that Mike could provide efficient service. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- December 18, 2024
Be careful, they want to rip people off!
Response from the owner Replied: This isn't the feedback we typically hear and it's hard to know that we let you down, Tanja. If there is anything that I can do to assist you, please reach out to me. I would be happy to help. Thank you, Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- December 16, 2024
Took my car in for Service, Mr Rodney done an excellent job repairing it. The service was great and all work was completed a super job by the mechanics and thank you Orange 🍊 park Mercedez.
Dealer Replied: Rocheed, we're delighted to hear that Rodney and our team at Mercedes-Benz of Orange Park provided excellent service for your car! Thank you for the kind words, and we look forward to assisting you again in the future.
Cars.com Review
- December 16, 2024
Took my car in for Service, Mr Rodney done an excellent job repairing it. The service was great and all work was completed a super job by the mechanics and thank you Orange 🍊 park Mercedez.
Dealer Replied: Rocheed, we're delighted to hear that Rodney and our team at Mercedes-Benz of Orange Park provided excellent service for your car! Thank you for the kind words, and we look forward to assisting you again in the future.
Google Review
- December 16, 2024
Rodney provided me with excellent service. Making a appointment was easy. My repairs took longer than I anticipated however Rodney arranged for me to get a rental car and I was able to go on with my every day life. Rodney also kept me informed about my repairs. I have and would continue to highly...
Response from the owner Replied: Denise, we're delighted to hear that Rodney provided you with excellent service at Mercedes-Benz of Orange Park. It's great to know he kept you informed and made the process smooth by arranging a rental car for you. We appreciate your recommendation and look forward to serving you again!
Google Review
- December 16, 2024
Not good. He failed to follow up with me. Told me that my car was leaking some sort of fluid and that he had to check on the parts and never called me back. I reached out to him 5 times no reply.
Response from the owner Replied: Shanna, I'm sorry to hear about the lack of follow-up regarding your car's issue. This isn't the level of communication we strive for, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 15, 2024
ExcellentExcelent
Response from the owner Replied: Eugenia, thank you for the excellent review of Mercedes-Benz of Orange Park!
Google Review
- December 14, 2024
Response from the owner Replied: We're so glad we delivered a 5-star experience, Beverly. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- December 14, 2024
Professional knowledgeable and understanding that is Mike Louis thank you!!!!
Response from the owner Replied: Thank you so much for your wonderful review! Mike and the team appreciate your support for Mercedes-Benz of Orange Park!
Google Review
- December 13, 2024
Totally positive experience.
Response from the owner Replied: We're glad you enjoyed working with us, Johnny! We hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 13, 2024
My service experience at Mercedes-Benz Orange Park was truly exceptional ! The complimentary breakfast I really enjoyed while I waited for my car to be serviced.
Response from the owner Replied: Warren, thank you for sharing your feedback. We're glad to hear that the service met your expectations and appreciate having you as a valued customer. If there's anything more we can do to assist you, please feel free to reach out anytime. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 13, 2024
Andy is always the best. The Orange Park location is superior in every way and they make it feel good giving them my money!!
Response from the owner Replied: Greg, we're delighted to hear that Robert provided you with such a terrific experience at Mercedes-Benz of Orange Park. Thank you for sharing your feedback!
Google Review
- December 13, 2024
Robert was my Service Advisor. He exceeded all my expectations. Everything was seamless, as it should be. He is the exception out there. Robert gets a perfect 10. Sincerely, Dan Brock
Response from the owner Replied: Dan, we're delighted to hear that Robert exceeded your expectations at Mercedes-Benz of Orange Park! Thank you for sharing such positive feedback. We'll make sure he knows about the perfect 10 rating!
Google Review
- December 13, 2024
Thank you to Mike Louis at MB OP for handling the recall work needed on my car and providing the loaner. Really impressed with the video walk around inspection. Highly recommend!
Response from the owner Replied: Scott, thank you for recommending Mike and our team at Mercedes-Benz of Orange Park! We're glad to hear your GL63 was taken care of professionally.
Google Review
- December 13, 2024
Andy at Mercedes Benz was a very pleasant representative and I really appreciate him taking time to explain the services.
Response from the owner Replied: Meme, we're delighted to hear that Mike provided you with a pleasant experience at Mercedes-Benz of Orange Park. Thank you for sharing your appreciation!
Google Review
- December 13, 2024
Response from the owner Replied: Thanks so much, Janet! All of us at Mercedes-Benz of Orange Park appreciate the awesome rating.
Cars.com Review
- December 12, 2024
I own a three year-old AMGGLE 53 and I’ve had multiple problems with it. I brought it into the dealership and the quote they gave me was $1200 to fix the two tees that came off in turbo which is just glue the cruise control doesn’t work. The parking brake thinks it’s on Amongst other problems. My...
Dealer Replied: Dan, I'm sorry to hear about the issues you've experienced with your vehicle and our service. We strive for reliability and quality in both our cars and customer care, so it's disappointing to learn we fell short here. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Cars.com Review
- December 12, 2024
I own a three year-old AMGGLE 53 and I’ve had multiple problems with it. I brought it into the dealership and the quote they gave me was $1200 to fix the two tees that came off in turbo which is just glue the cruise control doesn’t work. The parking brake thinks it’s on Amongst other problems. My...
Dealer Replied: Dan, I'm sorry to hear about the issues you've experienced with your vehicle and our service. We strive for reliability and quality in both our cars and customer care, so it's disappointing to learn we fell short here. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 11, 2024
Excellent job specially to Ted my service advisor. All of the employees are polite, they do their Job in passion manner. Job well done
Response from the owner Replied: Ness, thank you for recognizing Manny and the team at Mercedes-Benz of Orange Park! We're delighted to hear about your positive experience with us. Safe travels ahead!
Google Review
- December 10, 2024
Response from the owner Replied: Kevin, thank you for reviewing Rodney and Trevor at Mercedes-Benz of Orange Park! We look forward to seeing you next time!
Google Review
- December 09, 2024
Excellent service
Response from the owner Replied: Thanks so much, John! The Mercedes-Benz of Orange Park team looks forward to seeing you again down the road.
Google Review
- December 08, 2024
Response from the owner Replied: Thanks for putting your trust in Emanuel and the Mercedes-Benz of Orange Park team, Leslie! See you next time!
Cars.com Review
- December 08, 2024
Excellent service! Mr. Glover did an outstanding job and I felt very comfortable with all your associates regarding my sale.
Dealer Replied: Shelly, we're delighted to hear that Mr. Glover and the team at Mercedes-Benz of Orange Park provided you with excellent service! Thank you for sharing your experience with us.
Cars.com Review
- December 08, 2024
Excellent service! Mr. Glover did an outstanding job and I felt very comfortable with all your associates regarding my sale.
Dealer Replied: Shelly, we're delighted to hear that Mr. Glover and the team at Mercedes-Benz of Orange Park provided you with excellent service! Thank you for sharing your experience with us.
Google Review
- December 08, 2024
Robert was very pleasant and took the time to explain every thing in details. My experience was pleasurable.
Response from the owner Replied: Odia, we're glad to hear that Robert made your experience at Mercedes-Benz of Orange Park a pleasant one. Thank you for sharing your feedback!
Google Review
- December 07, 2024
Response from the owner Replied: Thanks for the feedback, Kate! We're so glad our team at Mercedes-Benz of Orange Park could exceed expectations.
Google Review
- December 07, 2024
Response from the owner Replied: Shatha, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- December 07, 2024
Salesman Charlie was very professional over all the entire staff was very knowledgeable and helpful! Thank you again for a wonderful and pleasant purchasing experience!!!
Response from the owner Replied: Tamiko, we're delighted to hear that Charlie and the team at Mercedes-Benz of Orange Park provided you with a professional and pleasant purchasing experience. Thank you for choosing us!
Google Review
- December 07, 2024
Wade (Service Advisor) was excellent as he kept me advised (electronically) of all work performed and any issues discovered. He ensured the car was washed & delivered in better condition then when I dropped it off. Thank you Wade.
Response from the owner Replied: Percy, thank you for sharing your detailed experience with us. We're so glad to hear that Rodney, Iris, and the team at Mercedes-Benz of Orange Park provided such exceptional service during a challenging time. Your kind words about Percy are greatly appreciated as well! We look forward to welcoming you back when you need us next!
Google Review
- December 07, 2024
Response from the owner Replied: April, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park provided phenomenal service! Your kind words mean a lot to us. Thank you for sharing your experience!
Google Review
- December 07, 2024
Service is courteous and excellent.
Response from the owner Replied: We're glad you enjoyed working with us, Barbara! We appreciate your business and hope to see you for another excellent visit to Mercedes-Benz of Orange Park.
Google Review
- December 06, 2024
Left by Yvette J.
Great, friendly and convenient customer service. Ted is the best service advisor that I have ever had.
Response from the owner Replied: Yvette, we're delighted to hear that Mike provided you with such excellent service at Mercedes-Benz of Orange Park. Thank you for the kind words and support!
Google Review
- December 06, 2024
Thank you Emanuel for taking time to ensure all my service needs was handled in such a timely manner on today. You worked closely with the service techs throughout the morning providing updates to me regarding my vehicle (which seem like) every 30 minutes without hesitation. Thank you for the...
Response from the owner Replied: Rose, we're delighted to hear that Emanuel provided exemplary service and kept you informed throughout your visit at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- December 06, 2024
Highly recommend Andy. Very professional and assisted with all my questions
Response from the owner Replied: Andy will appreciate the recommendation, Adina! Thanks for sharing your experience working with our top-notch team at Mercedes-Benz of Orange Park.
Google Review
- December 06, 2024
Response from the owner Replied: Artesha, thank you for your positive review. We really appreciate it! - The Mercedes-Benz of Orange Park Team
Google Review
- December 06, 2024
Great job, but when they clean the car they misplaced my remote for my security gate where I live.
Response from the owner Replied: Frank, we're delighted to hear that Manny and his supervisor provided you with exceptional service at Mercedes-Benz of Orange Park. Thank you for sharing your experience and kind words!
Google Review
- December 06, 2024
Response from the owner Replied: Myrtle, thank you for your business and kind review! We hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 05, 2024
Emanuel took care of us! Really good service. Seamless start to finish.
Response from the owner Replied: Emanuel will appreciate the kudos, Zella! Thanks for sharing your experience working with our great team at Mercedes-Benz of Orange Park.
Google Review
- December 05, 2024
Response from the owner Replied: Lee, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- December 05, 2024
Rodney is an excellent service advisor , known for the past several years since I start buying Mercedes cars, give detail upfront estimateNice person , highly recommended
Response from the owner Replied: Thank you for sharing your experience with Rodney at Mercedes-Benz of Orange Park! We're delighted to hear that his detailed and upfront service has earned your trust over the years. We appreciate the recommendation and look forward to continuing our relationship with you!
Google Review
- December 05, 2024
Andy…👍🏼
Response from the owner Replied: We are honored to receive your support, Marilyn. Thank you! - Andy and the Mercedes-Benz of Orange Park Team
Google Review
- December 04, 2024
Quick appointment and car was ready quickly. Shuttle back and forth was very convenient and prompt. Tammy the driver is super friendly and customer service focused!
Response from the owner Replied: We're delighted to hear that our team at Mercedes-Benz of Orange Park provided a convenient and efficient experience for you! It's great to know Tammy made your shuttle ride enjoyable. Thanks for sharing your feedback!
Google Review
- December 04, 2024
I have always had a good experience with the service department at Mercedes of Orange Park. Bob was a new service advisor for me and was professional in handling my service needs.
Response from the owner Replied: Donna, we're delighted to hear that Bob and our service team at Mercedes-Benz of Orange Park provided you with a positive experience. Thank you for your kind words!
Google Review
- December 04, 2024
Awesome, everything went easy without any worries!
Response from the owner Replied: It makes our day to see reviews like this, Fred! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- December 04, 2024
Call the dealership to make an appointment numerous of times and left my number and no one ever called me back. So I decided to drive the car up there because my Radio needed reset due to the battery dying. they failed to reprogram it and I don’t even think they even looked at it and charged me $280...
Response from the owner Replied: Gaddiel, I'm sorry to hear about your experience with the radio issue and lack of communication. We strive for transparency and efficiency in our service, so it's disappointing to know we fell short here. I'd like to discuss this further with you and see how we can make it right. Please feel free to reach out at your convenience. Thank you,Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 03, 2024
Response from the owner Replied: Barbara, I'm sorry to hear about your experience with the rental situation at Mercedes-Benz of Orange Park. Your feedback is important, and we'll make sure it's shared with our team for improvement. If there's anything else we can do to assist you, please let us know!
Google Review
- December 02, 2024
Response from the owner Replied: We’re delighted to get your 5-star review, Mike. Thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- December 02, 2024
It says they work until 7:30 PM, but at 7:00 PM they are already closed and don't want to do anything.
Response from the owner Replied: I apologize for the inconvenience you experienced with our closing time. We strive to provide accurate information and reliable service, so it's disappointing to hear that we fell short in this instance. Please feel free to reach out if you'd like us to address any further concerns or questions. Thank you, Sean Dowling - General Manager - (904) 777-5900
Google Review
- November 30, 2024
Mike was knowledgeable and helped me feel comfortable during the process.
Response from the owner Replied: Rhonda, we're delighted to hear that Rodney consistently provides you with top-notch service at Mercedes-Benz of Orange Park. Thank you for your loyalty and kind words!
Google Review
- November 30, 2024
My experience was Top Tier The service was AMAZING, Andrew was AMAZING, everything about Mercedes is AMAZING!! I highly recommend!! Thank You 😊
Response from the owner Replied: Benita, we're delighted to hear that Zarinea provided top-tier service during your visit to Mercedes-Benz of Orange Park! Thank you for sharing your experience with us.
Google Review
- November 30, 2024
Left by Latrice O.
I have been a customer at Mercedes Benz of Orange Park for over a decade. I have always been satisfied with any service I have received. Mike today was exceptionally helpful and understanding! Thank you so much Mike!!!
Response from the owner Replied: Latrice, thank you for your loyalty to Mercedes-Benz of Orange Park! We're delighted to hear that Mike provided exceptional service and made your visit a positive one. We look forward to serving you again in the future!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, and for your business. We are grateful to have you as a customer!
Google Review
- November 30, 2024
Good experience, Ted in service was friendly and helpful
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback about Ted!
Google Review
- November 29, 2024
Excellent customer service. The team was kind and patient with all questions I had concerning my service. They seemed to genuinely care about my concerns and my vehicle. I absolutely love this location. Top notch!!!
Response from the owner Replied: Pennie, I'm truly sorry to hear about your experience. We strive for efficient service and clear communication, so it's concerning that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns; we're here to help make things right. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 28, 2024
Excellence in every way! Great staff from sales to service!! Exactly what you would expect from a Mercedes dealership. They take premium customer service to a new level!
Response from the owner Replied: Debra, thank you for the fantastic feedback! We're delighted to hear that our team at Mercedes-Benz of Orange Park exceeded your expectations. We appreciate your support and look forward to serving you again in the future!
Google Review
- November 28, 2024
Thanks to Ted and the great service at Mercedes Orange Park FL
Response from the owner Replied: June, we're delighted to hear that Ted and Brandon provided you with great service at Mercedes-Benz of Orange Park. Thank you for sharing your experience!
Google Review
- November 28, 2024
Wonderful experience, as always. Need a good service rep., ask for Ted!
Response from the owner Replied: Larry, I'm sorry to hear about your experience and the concerns with your vehicle. We strive for attentive service and safety is a top priority, so it's disappointing that we fell short here. Please reach out at your earliest convenience so we can address these issues directly. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 28, 2024
Service dept: Service ended up being ok in the end. There were some interactions at check in that were not as welcoming with staff but that was it. Representative with loaner vehicle was excellent as well as communications throughout the repair process of my vehicle.
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you, Tameka!
Google Review
- November 28, 2024
The car wash/detail service is extremely poor. The Cafe doesn't offer any meals for plant base/ vegans. The communication between departments aren't the best. The general manager does everything he can to make things right though.
Response from the owner Replied: Thank you for sharing your feedback. We're sorry to hear about the issues with our car wash/detail service and cafe options, as well as communication between departments. It's great to know that our general manager was able to assist in making things right. If there's anything else we can do or discuss further, please feel free to reach out anytime.Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 28, 2024
Normally, I have a good experience at the service department at Mercedes-Benz of Orange Park, but not this time. I took my car in for an oil change that I made an appointment for. From drop off to paying to leave was 2 hours and 58 minutes. Basically, 3 hours for an oil change. Not good. You get a...
Response from the owner Replied: Marty, I'm sorry to hear about your recent experience with our service department. It sounds like we fell short of the efficient and thorough service you usually expect from us. We appreciate your feedback and would love to make it right for you. Please feel free to reach out so we can discuss this further. Thank you,Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 24, 2024
My experience at Mercedes- Benz has been as always exceptional. I equate this to theprofessionalism and phenomenal customer services rendered by Ms. Zarinea. What an epic representative.
Response from the owner Replied: Pat, we're delighted to hear that Ms. Zarinea provided exceptional service during your visit to Mercedes-Benz of Orange Park! Thank you for sharing your experience with us.
Google Review
- November 24, 2024
My experience was great and all the staff were very kind and respectful! And they communicated with me very clearly and were so professional.
Response from the owner Replied: Nyla, we're delighted to hear that you had a great experience with our team at Mercedes-Benz of Orange Park. Thank you for your kind words and support!
Google Review
- November 23, 2024
My services provided were excellent!Zarinea takes pride in taking care of her clients.I am so happy that I was referred to her! It was a majestic experience!
Response from the owner Replied: Lolita, we're delighted to hear that Zarinea provided you with an excellent experience at Mercedes-Benz of Orange Park! Thank you for sharing your positive feedback. We look forward to serving you again in the future!
Google Review
- November 22, 2024
My service advisor Mike Louis provided superior customer service. He was polite, friendly and professional. I was very satisfied.
Response from the owner Replied: LaCorsha, we're delighted to hear that Mike provided you with superior service at Mercedes-Benz of Orange Park. Thank you for sharing your satisfaction!
Google Review
- November 21, 2024
We had excellent timely service. All our questions/ concerns were answered and we were very happy with excellent and friendly staff
Response from the owner Replied: We're delighted to hear that you had a positive experience with our team at Mercedes-Benz of Orange Park. Thank you for your kind words and support!
Google Review
- November 20, 2024
Service done quickly, Andy was great, only issue was the car wash was poor.
Response from the owner Replied: Bert, we appreciate your patience and understanding as we completed the oil change and car wash. If our team at Mercedes-Benz of Orange Park can do anything else to assist you at this time, please let us know!
Google Review
- November 20, 2024
Response from the owner Replied: The team at Mercedes-Benz of Orange Park appreciates your review. Thank you, Gordon!
Google Review
- November 20, 2024
Response from the owner Replied: Henry, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- November 20, 2024
Left by Robert M.
I have been bringing my vehicles to MB of Orange Park for many years and this last experience serves to solidify this decision. Brought my car in for some previously discovered repair needs. Once the technician completed his initial teardown of the vehicle, he discovered that a different part was...
Response from the owner Replied: Robert, thank you for your loyalty and trust in Mercedes-Benz of Orange Park over the years! We're delighted to hear that our team continues to provide excellent service and care. We look forward to serving you again in the future!
Google Review
- November 18, 2024
Great experience with new service advisor, Mike. Thank you!
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park appreciates the positive feedback. Thank you, Ed!
Google Review
- November 18, 2024
Left by Donald C.
Although the wait was a little longer than anticipated Andy and the service department were exceptional
Response from the owner Replied: We're glad to hear that Andy and the service department provided exceptional care at Mercedes-Benz of Orange Park, even with a bit of a wait. Thank you for your patience and positive feedback!
Google Review
- November 18, 2024
I love Mercedes Benz in Orange Park I have been with them over 30 years and I have always felt like family if I have any small issues they have no problem fixing it at no price over my head thank you guys for being so loyal ❣️❣️❣️
Response from the owner Replied: Joseph, thank you for your loyalty and kind words about Mercedes-Benz of Orange Park! We're delighted to have been part of your journey for over 30 years and are always here to help with any issues. We look forward to serving you in the future!
Google Review
- November 18, 2024
I took my wife’s car to be inspected. It was making a rattling noise in the steering. Mike handled the claim with our insurer and made arrangements for an Enterprise rental car. Mike kept me informed throughout the repair. I will only ask for Mike in the future. A true professional that has...
Response from the owner Replied: Doug, we're delighted to hear that Mike provided such exceptional service at Mercedes-Benz of Orange Park. We'll be sure to pass along your praise and appreciation for his professionalism and dedication. Thank you for choosing us!
Google Review
- November 17, 2024
Very prompt and accommodating staff. I loved the video of the issues that was sent from the person who actually did the maintenance.
Response from the owner Replied: Lorraine, we're delighted to hear that you appreciated the prompt service and video update from our team at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- November 16, 2024
Response from the owner Replied: Antonio, we're delighted to hear that Andy provided you with such a trustworthy and engaging experience at Mercedes-Benz of Orange Park. Thank you for sharing your positive feedback!
Google Review
- November 16, 2024
Frustrating have taken MB back twice now to have check engine light from exhaust system that was updated. Still has check engine light. I have Always gotten it in quickly but now a month wait for service.
Response from the owner Replied: Gloria, thank you for your patience and understanding. We're glad to hear that Mike and Rebecca have been providing excellent service despite the ongoing issue with your vehicle. If there's anything more we can do to assist or if you'd like further follow-up, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 16, 2024
Marc and Sean were great top level company great service! The food at the cafe was very good too. I'll be coming back to buy all my cars from them thank you again from the Daigen family.
Response from the owner Replied: We're delighted to hear that Marc and Sean provided you with top-notch service at Mercedes-Benz of Orange Park! It's wonderful to know you enjoyed the cafe as well. We look forward to assisting your family with future car purchases!
Google Review
- November 16, 2024
Response from the owner Replied: Mary, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- November 16, 2024
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- November 16, 2024
Response from the owner Replied: David, thank you for your patience and understanding! We're glad to hear that despite the busy day, our team at Mercedes-Benz of Orange Park was able to assist with a loaner car. We appreciate your continued trust in us for all your service needs!
Google Review
- November 16, 2024
Response from the owner Replied: We're delighted to hear that Brandon provided such exceptional service at Mercedes-Benz of Orange Park! Your feedback means a lot, and we're thrilled he could address all your concerns. Thank you for sharing this fantastic review!
Cars.com Review
- November 16, 2024
It is ALWAYS a pleasure to work with Mike Lewis. Mike is very friendly,professional and knows his job very well.
Dealer Replied: Melanie, we're delighted to hear that Mike consistently provides you with excellent service at Mercedes-Benz of Orange Park. Thank you for sharing your positive experience!
Cars.com Review
- November 16, 2024
It is ALWAYS a pleasure to work with Mike Lewis. Mike is very friendly,professional and knows his job very well.
Dealer Replied: Melanie, we're delighted to hear that Mike consistently provides you with excellent service at Mercedes-Benz of Orange Park. Thank you for sharing your positive experience!
Google Review
- November 15, 2024
Ted was a consumate professional. Courteous and easy to deal with. Would only request for him on my next visit.
Response from the owner Replied: Rolando, we are happy to hear that Bob was a pleasure to work with at Mercedes-Benz of Orange Park! Thanks for the five-star review.
Google Review
- November 15, 2024
I was pleased with the professionalism of Michael. I would highly recommend working with him.
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Morgan.
Google Review
- November 15, 2024
Nitin was thoroughly professional and endured that we were thoroughly satisfied with our purchasing experience. What a great team of professionals!!
Response from the owner Replied: Jolita, we're delighted to hear that Nitin and the team at Mercedes-Benz of Orange Park provided you with a satisfying purchasing experience. Thank you for your kind words!
Google Review
- November 15, 2024
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- November 14, 2024
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Orange Park, Everett!
Google Review
- November 14, 2024
I was informed my car was too old to fix and stated the money I put in my vehicle I could use for upgrade and then stated if they fix one problem won't guarantee that something else would break. I appreciate the honest and had my car towed from the facility I can't afford a new car note payment my...
Response from the owner Replied: Brenda, I understand how frustrating it can be to hear that your car might not be worth fixing. We aim for transparency and appreciate you recognizing our honesty in this situation. If there's anything else we can do to assist or discuss alternative options, please feel free to reach out. Thank you,Mitun Patel - Pre-Owned Sales Manager - (863) 816-1234
Google Review
- November 14, 2024
Mike and the service team was above excellent!
Response from the owner Replied: Thanks for the excellent review of Mike and Mercedes-Benz of Orange Park, Karen!
Google Review
- November 14, 2024
I'm writing to express disappointment with my recent experience at Mercedes of Orange Park. On Veterans Day, I visited to order an additional key and paid $482.79 with a 10% military discount.However, upon returning, I was surprised to learn of an additional $259 hourly programming fee, which was...
Response from the owner Replied: April, I apologize for the lack of transparency and any misunderstanding that occurred during your visit. We strive to provide clear communication regarding fees, and it's concerning that this wasn't reflected. If there are any remaining questions I can address, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 13, 2024
Yesterday I dropped my car off for servicing and for the first time used the shuttle service for a ride home while the car was being worked on. Tammy, the shuttle driver provided prompt service and good conversation on my shuttle rides
Response from the owner Replied: Joe, we're delighted to hear that Tammy provided you with prompt service and enjoyable conversation during your visit at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- November 12, 2024
Drove 6 hours to buy a car. Transaction went as expected
Response from the owner Replied: We love to see great reviews. Thank you from all of us at Mercedes-Benz of Orange Park, Jimmy!
Google Review
- November 12, 2024
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. We hope to see you again down the road, Miriam!
Google Review
- November 12, 2024
On time, professional, fixed issues. RECraig 2019 300 C
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your vehicle, Dana. Here's to a smooth ride!
Google Review
- November 12, 2024
Response from the owner Replied: We’re glad we could deliver a 5-star experience at Mercedes-Benz of Orange Park, Flaviu!
Google Review
- November 12, 2024
Great buying experience. They go above and beyond.
Response from the owner Replied: Your support of Mercedes-Benz of Orange Park is much appreciated, Trevor!
Cars.com Review
- November 11, 2024
Thank you for great service you guys did an awesome job the car is back running as it should.
Dealer Replied: Reviews like this one make our day, Wesley! Thanks from the Mercedes-Benz of Orange Park team.
Cars.com Review
- November 11, 2024
Thank you for great service you guys did an awesome job the car is back running as it should.
Dealer Replied: Reviews like this one make our day, Wesley! Thanks from the Mercedes-Benz of Orange Park team.
Google Review
- November 10, 2024
Left by Clifford J.
My sales associate, Alex Shelver, is so Awesome! Alex worked with me to find the right car for my family & is the very best person to purchase a car from. Thank you for all your help, support & your professionalism!
Response from the owner Replied: Clifford, we're delighted to hear that Rodney provided you with such awesome service at Mercedes-Benz of Orange Park! Thank you for sharing your experience.
Google Review
- November 09, 2024
Great service from Zarina who explained everything well to the shuttle driver Tammy Ann.
Response from the owner Replied: Thank you for the great review and trust in our team at Mercedes-Benz of Orange Park! Zarina and Tammy will be happy to know their service stands out.
Google Review
- November 08, 2024
Always friendly and with a smileVery knowledgeable of what I needI would refer him to my friends and family
Response from the owner Replied: We're delighted to hear that you had such a positive experience with our team at Mercedes-Benz of Orange Park! Thank you for your kind words and for considering us worthy of referrals. We look forward to serving you again in the future!
Google Review
- November 08, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks for the review!
Google Review
- November 08, 2024
Deniz was super helpful, professional and a joy to work with!
Response from the owner Replied: Deniz will appreciate the kudos, Nicosia! Thanks for sharing your experience working with our top-notch team at Mercedes-Benz of Orange Park.
Google Review
- November 08, 2024
Rodney is always prompt when getting back with me for answers or directions to my questions. I'm a quite satisfied with his service. I trust that he has my best interest,which is comforting in this economy .
Response from the owner Replied: Medina, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park provided you with such a welcoming experience. Thanks for sharing your feedback!
Google Review
- November 07, 2024
Great service! Andy was awesome.
Response from the owner Replied: Jeff, thanks for leaving Andy and Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- November 07, 2024
Left by Dan H.
Very professional service that kept me informed on the progress of my repair
Response from the owner Replied: We couldn't ask for a better review of Mercedes-Benz of Orange Park. Thanks so much, Dan!
Google Review
- November 07, 2024
First time to this particular dealership as I followed my amazing service rep from previous dealership! As usual, timely, organized, and easy! Also like the video clip delivered via text from the tech working on my car! Nice touch! Thank you Rodney-always love working with you!
Response from the owner Replied: Becky, we're delighted to hear that Rodney continues to provide you with such exceptional service here at Mercedes-Benz of Orange Park. It's especially great knowing our amenities and tech updates added a nice touch to your visit. Thanks for sharing your experience!
Google Review
- November 07, 2024
Great experience all around with Tammy the shuttle driver. She's personable, kind and goes above and beyond to help all of her clients. At times I've been aggravated she always have known how to make me laugh out loud! I'm glad to know great and genuine people still exist and Mercedes Benz...
Response from the owner Replied: Carol, we're delighted to hear that Tammy made your experience at Mercedes-Benz of Orange Park so enjoyable! It's especially wonderful knowing she brought a smile to your face and went above and beyond. Thanks for sharing this with us!
Cars.com Review
- November 07, 2024
Left by Angel O.
The Mercedes Benz of Orange Park is such a nice caring place. They always help with anything I need especially Ms. Zarinea she has been nothing but a blessing to me & my family.
Dealer Replied: Angelo, we're delighted to hear that Ms. Zarinea and the team at Mercedes-Benz of Orange Park have been so helpful to you and your family. Thank you for sharing your experience with us!
Cars.com Review
- November 07, 2024
Left by Angel O.
The Mercedes Benz of Orange Park is such a nice caring place. They always help with anything I need especially Ms. Zarinea she has been nothing but a blessing to me & my family.
Dealer Replied: Angelo, we're delighted to hear that Ms. Zarinea and the team at Mercedes-Benz of Orange Park have been so helpful to you and your family. Thank you for sharing your experience with us!
Google Review
- November 06, 2024
My service rider Mike was amazing. Always updated on the service. Excellent service!
Response from the owner Replied: Angelia, it was our pleasure to assist you. Thank you from Mike and all of us here at Mercedes-Benz of Orange Park!
Google Review
- November 06, 2024
The best service representative
Response from the owner Replied: Thank you for the kind words about our team at Mercedes-Benz of Orange Park, Sam! Rodney will be happy to hear his service stands out.
Google Review
- November 06, 2024
Excellent service from beginning to end. Fabian, who picked up our car for routine service was so personable, kind, and professional. Loved the means of communication through texting and video. Very pleased and grateful for a great experience. Thank you so much!Robert & Heidi Reano
Response from the owner Replied: Heidi, we're delighted to hear Fabian and the team at Mercedes-Benz of Orange Park provided excellent service throughout your experience. Thank you for sharing such positive feedback! We're grateful for your support and look forward to serving you again in the future.
Google Review
- November 06, 2024
Response from the owner Replied: Patricia, thank you for your business and your kind review! - The Mercedes-Benz of Orange Park Team
Google Review
- November 06, 2024
I want to thank the Mercedes dealership in Orange Park for their excellent service. We have been clients for years and the service is excellent, as if they were my family. I would especially like to thank Iris Sanchez and Neysha Nieves for their help. With people like you, things are easier and more...
Response from the owner Replied: Thank you for your loyalty and kind words about Mercedes-Benz of Orange Park, Susana! We're delighted to hear that Iris Sanchez and Neysha Nieves made your experience feel like family. We look forward to continuing to serve you with the same level of excellence in the future!
Google Review
- November 05, 2024
Left by Lucretia P.
Response from the owner Replied: Lucretia, we're delighted to hear Rodney took great care of you at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- November 04, 2024
Every time I come there Zarinea always a big help. Very polite and kind, then will ask do you need help with anything else before leaving and most people don’t do that. Ask for Zarinea if she available 🥰🫶🏾💙
Response from the owner Replied: Brittanie, thank you for the shoutout to Zarinea and our team at Mercedes-Benz of Orange Park! We're delighted to know she consistently provides such attentive service. We appreciate your recommendation!
Google Review
- November 03, 2024
I cannot praise the remote service delivered by Brandon of Mercedes Benz of Orange Park, FL. enough. He was able to run a comprehensive evaluation of my nearly brand new GLS580 (1,000 mi) to diagnose an engine warning light that had shockingly appeared while the vehicle was idling in a long pick-up...
Response from the owner Replied: Ben, we're delighted to hear that Brandon provided such exemplary service and resolved the issue with your GLS 580. Thank you for recognizing his professionalism and our remote service program at Mercedes-Benz of Orange Park! Safe travels ahead!
Google Review
- November 01, 2024
Left by David S.
Excellent service as always ! Ted is awesome!
Response from the owner Replied: Here at Mercedes-Benz of Orange Park, we always value and appreciate our customers' feedback. Thank you, David!
Google Review
- November 01, 2024
Shout out to Bob for helping me get my car serviced so quickly today
Response from the owner Replied: Bob will appreciate the kudos, Jessica! Thanks for sharing your experience working with our efficient team at Mercedes-Benz of Orange Park.
Google Review
- November 01, 2024
Left by Michael C.
The service department at this location is fantastic! No wait to check in for my appointment, received car back a day early. THANKS
Response from the owner Replied: Michael, we're delighted to hear that Rodney and the service team at Mercedes-Benz of Orange Park provided you with a seamless experience. Thanks for sharing your positive feedback!
Google Review
- November 01, 2024
Response from the owner Replied: David, thank you for the great review. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- November 01, 2024
You have to visit this dealership. Incredible staff, service, and beautiful atmosphere. I found the car I was looking for on their website. I worked with Alex. Alex was very professional, helpful, and easy to work with. I purchased a vehicle and Alex registered, detailed, and added tint all the same...
Response from the owner Replied: Keith, thank you for the glowing review! We're delighted to hear that Alex and our team at Mercedes-Benz of Orange Park provided such a seamless experience. Enjoy your new vehicle, and we look forward to seeing you again soon!
Google Review
- November 01, 2024
Response from the owner Replied: We're delighted we could deliver an excellent experience! - Rodney and the Mercedes-Benz of Orange Park Team
Google Review
- November 01, 2024
I scheduled a A3 home service and it went phenomenal. I am currently 7 weeks pregnant and did not want to spend all day at the dealership. Brandon was amazing, I really appreciated him informing me of all the options I had for service which I’ve never been given before. It saved me so much money not...
Response from the owner Replied: We're delighted to hear that Brandon provided such a convenient and informative service experience for you at Mercedes-Benz of Orange Park. It's great to know we could help save you time and money during your A3 home service. Congratulations on your pregnancy, and thank you for choosing us!
Google Review
- November 01, 2024
Response from the owner Replied: Kathy, we're delighted to hear that Michael provided you with such stellar service at Mercedes-Benz of Orange Park! We love going the extra mile for our customers and are thrilled you had a great experience. Thank you for sharing your feedback!
Google Review
- November 01, 2024
Very fast first problemI am recommend this is company
Response from the owner Replied: Olga, this review made our day. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- November 01, 2024
I want to express my frustration with my recent experience at the dealership. I had a scheduled appointment and my car was with them for several days before I had to call for an update. After numerous attempts to reach my service advisor, Mike L., I requested to speak with the manager, which took...
Response from the owner Replied: Tuwonda, I'm sorry to hear about the delays and communication issues you've experienced. This is not the level of service we aim to provide, especially to our valued customers, and we want to ensure your concerns are adequately addressed. I will search for your contact information and invite you to please reach out directly in the meantime. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- October 31, 2024
Response from the owner Replied: Hi Joe. We appreciate you taking the time to leave Mercedes-Benz of Orange Park a review, thank you!
Google Review
- October 31, 2024
Mike was very courteous and although I was going through a lot with the recent loss, he was very considerate and he was definitely showing the master customer service that I have not received out of the four years. I’ve been a Mercedes customer and I was ready to walk away from Mercedes but Mike...
Response from the owner Replied: We're truly grateful for your kind words about Mike and the exceptional service you received at Mercedes-Benz of Orange Park. It's wonderful to know that he was able to restore your faith in our brand during a difficult time. Thank you for giving us another chance, and we're here whenever you need assistance!
Google Review
- October 30, 2024
Response from the owner Replied: Felicia, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- October 30, 2024
Response from the owner Replied: Kirit, thank you for leaving us your positive feedback. - The Mercedes-Benz of Orange Park Team
Google Review
- October 30, 2024
My experience at Mercedes-Benz of Orange park I rated a five star service special Thank you to Ms.Zarinea The best service rep ever thank you very much for all your hard work………
Response from the owner Replied: Beatrice, we're delighted to hear that Zarinea provided you with exceptional service at Mercedes-Benz of Orange Park! Thank you for the kind words and five-star rating!
Google Review
- October 30, 2024
Very professional experience.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- October 30, 2024
My most recent visit for service (mid January 2020) a post warranty issue was dealt with perfectly. My expectations were exceeded yet again.MBOP looks after it's clients. The best recipe for repeat and continued business.I would not consider another Mercedes-Benz dealer in this part of the world.
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Orange Park! We're glad to hear that our team has been able to address any issues promptly and ensure quality service during your visits.
Google Review
- October 30, 2024
Response from the owner Replied: We appreciate your positive feedback, Alex. Thank you for your support of Mercedes-Benz of Orange Park!
Google Review
- October 30, 2024
They did an outstanding job of repairing my. I was traveling through Jacksonville and had major problems.
Response from the owner Replied: We're glad to hear that our team at Mercedes-Benz of Orange Park was able to assist you during your travels through Jacksonville. Thank you for trusting us with your repair needs, and safe journeys ahead!
Google Review
- October 28, 2024
Left by Tria B.
Response from the owner Replied: Tria, we're delighted to know that Zarinea and our team at Mercedes-Benz of Orange Park provided you with such a professional service. We truly value your feedback!
Google Review
- October 27, 2024
Great service! Friendly, helpful, and fast!
Response from the owner Replied: Becket, your kind review warms our hearts! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- October 27, 2024
Paul was incredibly professional and I thank him and his staff.
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you, Robert!
Google Review
- October 27, 2024
Truly the most customer-centered auto dealership in NE Florida. Just completed second deal here with outstanding staff-Sam Oh, Austin and Paul Sanders. Both sales and service departments offer superior service, always finding a way to “yes” when other dealers in our area didn’t. It’s worth the...
Response from the owner Replied: Gina, we're delighted to hear that both our sales and service teams at Mercedes-Benz of Orange Park have impressed you! Michael and Fabian will be thrilled with your kind words. We look forward to welcoming you back for future visits!
Google Review
- October 27, 2024
Work (replace a tire pressure sensor) was done competently, and I appreciate being able to drop-in for a repair on Saturday. The price was reasonable, esp for Mercedes Benz. But, it took much too long. Seems that after checking with the concierge at 10:30 am, my service advisor was never notified,...
Response from the owner Replied: Steve, thank you for sharing your experience with us. While I'm glad to hear the repair was done well and at a competitive price, I apologize for the delay in service. We appreciate your feedback on our process and will work to improve communication between our team members. If there's anything else you'd like to discuss or if we can assist further, please reach out anytime. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- October 26, 2024
Left by William H.
Response from the owner Replied: William, we're delighted to hear that our team consistently provides you with top-notch service at Mercedes-Benz of Orange Park! Thank you for sharing your experience and support!
Google Review
- October 25, 2024
Left by Stephen S.
I brought my GLC300 into MB of OP. They were terrific. Ted has been my Service Manager for over 10 years, and he is phenomenal from start to finish.
Response from the owner Replied: Stephen, thank you for your continued trust in Brittney and the team at Mercedes-Benz of Orange Park! We're delighted to hear she's been such a valuable resource for you over the years. Enjoy your new ride!
Google Review
- October 24, 2024
Very good service
Response from the owner Replied: Curt, there’s nothing better than a great review. Thank you! - The Mercedes-Benz of Orange Park Team
Google Review
- October 24, 2024
Excellent service experience! Our car was towed as power steering quit. I called Bob our service advisor and he got back to me right away. He went out of his way to arrange an extensive workup on our vehicle and his technician sent a very thorough and understandable video explaining all that was...
Response from the owner Replied: Aureanne, we're delighted to hear that Bob and Iris provided such a seamless service experience at Mercedes-Benz of Orange Park. It's great to know they went above and beyond for you! Thank you for sharing your feedback with us!
Google Review
- October 24, 2024
My experience was outstanding from beginning to end. As soon as I drove up Michael took care of me and checked in my vehicle. He escorted me into the waiting area. Once I got coffee it didn't take long before Paul the service assistant inquired about what service my car required, order my parts, and...
Response from the owner Replied: Angela, we're happy to hear about your outstanding experience at Mercedes-Benz of Orange Park! Our team is committed to providing top-notch service with a smile. We look forward to assisting you with any future service needs!
Google Review
- October 24, 2024
I didn’t have a good experience. I took my GLE in primarily because of a noise in the speaker. It also had some service lights that had come on for the oil and the coolant that needed to be addressed. I got there at7:39 am and didn’t leave until 11:45. They were only able to address the fluids issue...
Response from the owner Replied: Christopher, we're delighted to hear that Zarinea made such a positive impression during your visit at Mercedes-Benz of Orange Park. It's wonderful knowing she provided attentive and friendly service. Thank you for sharing your experience!
Google Review
- October 24, 2024
Mike D is my service advisor, always orofessional and informative!
Response from the owner Replied: Mike will appreciate the kudos! Thanks for sharing your experience working with our top-notch team at Mercedes-Benz of Orange Park.
Google Review
- October 24, 2024
We needed a key fob. It took 9 days to accomplish this seemingly , or what should have been an easy task. What’s worse it that it cost $2500.00 for two keys. Let that sink in. Your powerful cell phone is less money than one key for a car. This is clearly a corrupt greedy scam. It’s outrageous. The...
Response from the owner Replied: Robert, I apologize for the inconvenience and frustration you experienced with the key fob situation. It's concerning to hear about the delays and costs involved, but I'm glad Iris was able to assist professionally. We appreciate your feedback as it helps us improve our service department's efficiency. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- October 23, 2024
I cannot say enough good things about Mr Mike Louis, he was courteous, respectful, compassionate and concerned about me and my car. My car was at that dealership in Jacksonville Fla for about 3 days, I have never been there before. My experience started out ruff and the initial representative that...
Response from the owner Replied: Diane, thank you for sharing your experience with us at Mercedes-Benz of Orange Park. We're delighted to hear that Mike and the team provided such compassionate and professional service during your visit. Your feedback is invaluable, and we'll make sure it reaches the right hands!
Google Review
- October 23, 2024
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Fred.
Google Review
- October 20, 2024
Response from the owner Replied: Thank you for sharing your experience with Mani at Mercedes-Benz of Orange Park! We're delighted to hear that his professionalism and excellent customer service made a positive impact. Enjoy your AMG GLE 43, and we'll be here if you need anything in the future!
Google Review
- October 20, 2024
Great customer service, very efficient staff. Thank you.
Response from the owner Replied: Nita, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- October 19, 2024
I AM LIVID RIGHT NOW!!! Had my vehicle serviced yesterday (Friday, Oct 19, 2024), it is barely 24 hours later, and now my car won’t go in reverse (I can’t drive basically). Add injury to insult, I work Saturday & Sunday night, so now I’m screwed work-wise as well!!! (Until I can speak with Mercedes...
Response from the owner Replied: Jacob, I'm truly sorry to hear about the issues with your vehicle after service. We understand how crucial it is for you to have a reliable car, especially over the weekend. Please reach out to me so I can address this situation promptly and assist in any way possible. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- October 19, 2024
My experience at Mercedes Benz of Orange Park was not a very good experience. The day I made my appointment I stopped by the dealership to setup the appointment in person. I pulled up and there were 4 people standing outside who never asked if I needed help. I walked inside the dealership and...
Response from the owner Replied: Stacey, I'm truly sorry to hear about your experience. It sounds like we missed several opportunities to provide the attentive service you deserve, and I apologize for any inconvenience caused. We value your feedback and would appreciate the chance to address these concerns directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- October 18, 2024
Response from the owner Replied: Natasha, thank you for sharing a positive review of Mercedes-Benz of Orange Park!
Google Review
- October 18, 2024
Great customer service very friendly good people Mr. Bob help me. He’s a nice guy all of them as well. Good people.
Response from the owner Replied: Kais, thank you for the kind words! We're delighted to hear that Bob and our team at Mercedes-Benz of Orange Park provided such a friendly experience. We appreciate your support!
Google Review
- October 17, 2024
Very timely and efficient service work...
Response from the owner Replied: We're glad you had an excellent time working with our team, Bill! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- October 17, 2024
Very helpful and knowledgeable about his job
Response from the owner Replied: George, we appreciate your business and kind review! The team at Mercedes-Benz of Orange Park looks forward to seeing you again soon.
Google Review
- October 17, 2024
Bought several cars and Marc Miller is the best sales person.
Response from the owner Replied: David, we're delighted to hear that Marc and Andy provided you with exceptional service at Mercedes-Benz of Orange Park. Thank you for your continued trust in us!
Google Review
- October 17, 2024
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your business, Jessica!
Google Review
- October 17, 2024
Great Customer service.Quality service. I recommend this business!
Response from the owner Replied: Glen, thank you for the positive feedback about your recent visit to Mercedes-Benz of Orange Park!
Google Review
- October 16, 2024
Ted is phenomenal! Ted kept me informed throughout the repair process and ensured I was satisfied with his recommendation. My repair was perfect and completed quickly. Thank you!!
Response from the owner Replied: We're delighted to hear that Ted and the team at Mercedes-Benz of Orange Park provided you with such a satisfying repair experience. Thank you for your kind words, and we're glad everything was completed perfectly!
Google Review
- October 16, 2024
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Orange Park a review! Have a great day, Patricia!
Google Review
- October 15, 2024
Mike and his team did a great job. Communicated regularly on the status of my car.
Response from the owner Replied: We are so happy that Mike and our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Russell!
Cars.com Review
- October 15, 2024
Mike was very knowledgeable and professional. It was all about the customer. Outstanding representative. Thanks again Mike for outstanding customer service
Dealer Replied: Calvin, thank you for recognizing Mike's exceptional service at Mercedes-Benz of Orange Park! We're delighted to hear he provided such a customer-focused experience. Enjoy your new ride!
Cars.com Review
- October 15, 2024
Mike was very knowledgeable and professional. It was all about the customer. Outstanding representative. Thanks again Mike for outstanding customer service
Dealer Replied: Calvin, thank you for recognizing Mike's exceptional service at Mercedes-Benz of Orange Park! We're delighted to hear he provided such a customer-focused experience. Enjoy your new ride!
Google Review
- October 15, 2024
Mobile repair service is excellent. I had a couple recall notices issued for my vehicle. Brandon from Mercedes-Benz of Orange Park went above and beyond for this first time Mercedes-Benz owner.I understand clearly what it takes to keep this vehicle solid for years to come.Thank you so much...
Response from the owner Replied: Michael, we're delighted to hear that Brandon and the team at Mercedes-Benz of Orange Park exceeded your expectations with their excellent service. Thank you for recommending us, and we look forward to assisting you in keeping your vehicle running smoothly!
Google Review
- October 13, 2024
I went in on a busy Saturday and Zarinea got me right in and was helpful with all the details with the time and pickup.. Nothing bad to say abt my experience there
Response from the owner Replied: Sherrese, we're glad to hear Zarinea provided you with helpful service during your visit at Mercedes-Benz of Orange Park. Thank you for sharing your experience!
Cars.com Review
- October 13, 2024
Great customer service. The staff is very friendly and professional. My Tech Mike Louis was very professional and knowledgeable.
Dealer Replied: Thank you for the fantastic feedback! We're delighted to hear that Mike Louis and our team at Mercedes-Benz of Orange Park provided such a professional experience. We appreciate your support!
Cars.com Review
- October 13, 2024
Great customer service. The staff is very friendly and professional. My Tech Mike Louis was very professional and knowledgeable.
Dealer Replied: Thank you for the fantastic feedback! We're delighted to hear that Mike Louis and our team at Mercedes-Benz of Orange Park provided such a professional experience. We appreciate your support!
Google Review
- October 12, 2024
Not pushy. Very down to earth transparent is number one. Excellent salesman Charles Glover if you can't reach him get with Drew. They explain to you how things work inside and out. Glover wants you to leave there happy. They really try to work with you. The product is top of the class so keep that...
Response from the owner Replied: Robert, we're delighted to hear that Charles and Drew provided such a transparent and supportive experience at Mercedes-Benz of Orange Park. Thank you for highlighting their efforts in making sure you're happy with your purchase! Enjoy the top-class ride!
Google Review
- October 12, 2024
Response from the owner Replied: Bruce, thank you for the great review. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- October 11, 2024
Reliable and courteous service
Response from the owner Replied: Thanks for the kudos, Sonja! We hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- October 11, 2024
Response from the owner Replied: We're glad you enjoyed working with us! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- October 11, 2024
Zarinea was wonderful and attentive to all our request. Drive 2 Mercedes Benz now thanks to Mercedes Benz OP sales, service and integrity. Thank you!
Response from the owner Replied: Thank you for sharing your experience! We're delighted to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided attentive service. Enjoy driving your two Mercedes-Benz vehicles, and we appreciate your support!
Google Review
- October 10, 2024
Response from the owner Replied: Albert, thank you for the positive review of MIke and Mercedes-Benz of Orange Park!
Google Review
- October 10, 2024
Response from the owner Replied: We look forward to serving you next time, Dereka. Thanks!
Google Review
- October 09, 2024
Great service and Ted is a great service advisor.
Response from the owner Replied: Charlotte, thanks so much for the kind words! Ted will be happy to hear his service has made a positive impression on your experience at Mercedes-Benz of Orange Park.
Google Review
- October 09, 2024
With the assistance of Paul Sanders, my service experience was smooth and efficient.
Response from the owner Replied: We're glad to hear that Zarinea provided helpful assistance during your service experience at Mercedes-Benz of Orange Park. We understand the cost concerns and appreciate your feedback, which helps us improve our services. Thank you for sharing!
Google Review
- October 09, 2024
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The Mercedes-Benz of Orange Park Team
Google Review
- October 08, 2024
Left by Martina H.
I was able to get an appointment the same day there was a problem with my car & get it fixed. Rated 4 stars bc I had to wait 4 hrs.
Response from the owner Replied: Martina, we're glad we could accommodate your same-day appointment at Mercedes-Benz of Orange Park. We apologize for the wait time and appreciate your patience. Thank you for sharing your experience with us!
Google Review
- October 07, 2024
Response from the owner Replied: Ted and the team at Mercedes-Benz of Orange Park appreciate your long-time loyalty and support. See you down the road!
Google Review
- October 07, 2024
Charged me $25 for 20 min of work n didnt provide diagnosis. Bob advisor was nice and polite.
Response from the owner Replied: Hi Angel. This feedback is concerning to receive. We're glad to hear that Bob was friendly. However, we strive to keep our prices reflective of the services we offer, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you so I can better address these concerns and help clear this up. If you are willing, please contact me directly. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- October 06, 2024
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Stephanie!
Google Review
- October 05, 2024
Response from the owner Replied: We're delighted to hear that Mike and the team at Mercedes-Benz of Orange Park provided you with excellent service, even during a busy time! Thank you for sharing your experience, Linna. We look forward to assisting you again in the future!
Google Review
- October 05, 2024
Bob Barr as our point of contact for the service of our sedan has been professional and courteous from start to finish. He explained well the works that need to be done and length of time.
Response from the owner Replied: We're delighted to hear that Bob provided you with professional and courteous service at Mercedes-Benz of Orange Park. It's great to know he kept you informed throughout the process. Thank you for sharing your experience!
Google Review
- October 05, 2024
Great every time I go to have service performed. Ted the service manager is top notch and it reflects down the line in his team. Bob my service advisor was professional, knowledgeable, prompt with follow-ups and took time going over all the details of the work performed. Also the waiting area and...
Response from the owner Replied: Joe, we're delighted to hear that Ted and Bob provided such excellent service during your visit to Mercedes-Benz of Orange Park. It's great knowing our team's efforts are appreciated, and we hope you continue enjoying the added comforts like our waiting area and cafe!
Google Review
- October 05, 2024
Rodney at Mercedes Benz of Orange Park is Wonderful! They always exceed my expectations and go above and beyond. I’m very satisfied with this location and highly recommend them to anybody looking for a new vehicle, or anybody needing their Vehicle Serviced. Their customer service is impeccable....
Response from the owner Replied: Nicole, we're delighted to hear that Rodney and Fabia provided you with exceptional service at Mercedes-Benz of Orange Park. Thank you for recommending us and sharing your positive experience! Safe travels in your vehicle!
Google Review
- October 05, 2024
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- October 04, 2024
Rodney. Was very polite and courteous, He explained to me all the issues that needed to be taken care of on my S550.The 3 stars rating wasnt because of the service. I was a little upset because of the time I had to wait for my vehicle to be washed after paying the invoice (45 minutes)
Response from the owner Replied: Eddie, thank you for your feedback. We're glad to hear Rodney provided courteous customer support and we appreciate your patience as our team completed the service on your S550 at Mercedes-Benz of Orange Park. If there's anything else we can do for you, just let us know!
Google Review
- October 04, 2024
From beginning to end from the receptionist to the transferring the calls to making it happen with the service advisor, Michael Drummond you’re amazing. God bless you thank you I give you 199 stars thank you.
Response from the owner Replied: Maria, we're delighted to hear about your positive experience with Michael at Mercedes-Benz of Orange Park! We apologize for the delay in getting your vehicle appraised and will address this promptly. Thank you for bringing it to our attention!
Google Review
- October 04, 2024
Service rep and the results were fine but they don’t honor appointments made with available service bays.
Response from the owner Replied: Mick, thank you for sharing your feedback. We're glad to hear the results met expectations but apologize for any inconvenience with scheduling. We will work on improving this aspect of our service at Mercedes-Benz of Orange Park, and hope to see you next time!
Google Review
- October 04, 2024
My visit and interactions with my service agent was high class and very informative and professional.Thank you Sir.
Response from the owner Replied: We're delighted to hear that your experience with our service agent at Mercedes-Benz of Orange Park was both informative and professional. Thank you for sharing this feedback!
Google Review
- October 04, 2024
Michael was Awesome, Mercedes Benz is the Best! Thank you for the great service! Very friendly staff, and the complimentary breakfast was delicious!
Response from the owner Replied: We're delighted to hear that Michael and the team at Mercedes-Benz of Orange Park provided you with great service! It's wonderful to know you enjoyed our friendly staff and complimentary breakfast. Thank you for sharing your experience!
Google Review
- October 04, 2024
Quick, thorough, and accommodating! Love working with the folks at Mercedes Benz of OP! Zarinea was wonderful!
Response from the owner Replied: Brooke, we're delighted to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided such a great experience. Thanks for your kind words!
Google Review
- October 04, 2024
Excellent service. Michael Drummond was quick and attentive to all my needs and concerns. Much appreciated!
Response from the owner Replied: Roger, we're delighted to hear that Michael provided you with excellent service at Mercedes-Benz of Orange Park. Thank you for sharing your experience!
Google Review
- October 04, 2024
Positive experience, which says something as I had been to other MB dealerships and would not write a review as I had nothing good to say. This experience was hallmarked by good communication, clear outlines and timelines. Attentive staff helped a lot as I navigated options.
Response from the owner Replied: Mark, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided a positive experience with excellent communication and support. Thanks for choosing us!
Google Review
- October 04, 2024
I want to say that Charles Glover was amazing with expertise and very knowledgeable. He treated us like family and I felt like Royalty at Mercedes Benz of Oranger Park. I drove all the way from Tampa to get my first ever Mercedes-Benz. Austin was an amazing finance manager and I must say that I...
Response from the owner Replied: Antonia, we're delighted to hear that Charles and Austin made your experience at Mercedes-Benz of Orange Park so special. Enjoy your first Mercedes-Benz, and we look forward to seeing you again!
Cars.com Review
- October 02, 2024
Excellent customer service at the car dealership. The breakfast was very good. Rodney Rivers is great!
Dealer Replied: Priscilla, thank you for the fantastic feedback! We're delighted to hear Rodney and our team at Mercedes-Benz of Orange Park provided excellent service. Enjoy your day!
Cars.com Review
- October 02, 2024
Excellent customer service at the car dealership. The breakfast was very good. Rodney Rivers is great!
Dealer Replied: Priscilla, thank you for the fantastic feedback! We're delighted to hear Rodney and our team at Mercedes-Benz of Orange Park provided excellent service. Enjoy your day!
Google Review
- September 27, 2024
My name is Gerda U. It was a pleasure working with NITIN. This guy is kind and very professional, This is what I call a good Salesman. He represented Mercedes Benz Well. It’s not about the money or commission. He put the customer first. I really recommended anyone who’s interested to buy a car go...
Response from the owner Replied: Gerda, we're delighted to hear that Nitin provided such exceptional service at Mercedes-Benz of Orange Park. Enjoy your new car and thank you for the glowing recommendation!
Google Review
- September 27, 2024
Great service .. great service representative
Response from the owner Replied: Tonya, thank you for leaving Mercedes-Benz of Orange Park your positive feedback about our service team!
Google Review
- September 27, 2024
Response from the owner Replied: I'm very sorry that you had a negative experience. We expect so much more for our customers than 1-star service and I want to make things right. Would you please reach out so we can discuss what happened here? Thank you, Sean Dowling - General Manager - (904) 777-5900
Google Review
- September 26, 2024
Left by Raymond W.
Response from the owner Replied: Raymond, I'm sorry to hear that the service didn't meet your expectations. We strive for high-quality work and value for our customers, so I appreciate you bringing this to our attention. Please reach out if you'd like to discuss further or need any assistance. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- September 26, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Phyliss!
Google Review
- September 26, 2024
Mike did a good job keeping me updated on the process.
Response from the owner Replied: Mike will appreciate the kudos, Renita! Thanks for sharing your experience working with our great team at Mercedes-Benz of Orange Park.
Google Review
- September 25, 2024
great customer service
Response from the owner Replied: Donald, we're delighted to hear that Andy provided you with efficient and thorough service at Mercedes-Benz of Orange Park. Thanks for the recommendation!
Google Review
- September 25, 2024
I appreciate the excellent level of service from Orange Park MB.
Response from the owner Replied: Simeon, we're delighted to hear that Andy provided exceptional service at Mercedes-Benz of Orange Park. Thanks for the fantastic feedback!
Google Review
- September 25, 2024
Response from the owner Replied: Jeff, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- September 25, 2024
Today 9/24/24, I visited the Orange Park Mercedes, and to put it simply I will never be returning to this dealership. On 9/16/24, I came in because the window switch on my 2023 C-class went out, when I arrived I met with Micheal Drummond, and initially had no issues. He told me that I would need to...
Response from the owner Replied: Matthew, your experience is deeply concerning and certainly not reflective of the high standards we strive to maintain. We sincerely apologize for any distress caused during your visit. Please reach out directly so we can address this situation further and work towards a resolution. Thank you, Alex Shelver - New Car Sales Manager - (904) 777-5900
Google Review
- September 25, 2024
The service at this dealership is laughable. I honestly was there to look at vehicles while my friend was there to get his car serviced. But I wasn’t expecting it to come back to see the service advisor Micheal Drummond in a heated verbal argument where he was pushing another advisor out and making...
Response from the owner Replied: Davis, this is very concerning to hear and certainly not the level of professionalism we strive for. We sincerely apologize for any distress caused during your visit. Please reach out so we can discuss this further and address your concerns directly. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- September 25, 2024
Respectful and knowledgeable staff. Very happy with the work performed. It was done earlier than expected. Special thanks to Zarinea for her professionalism. Thank you guys.
Response from the owner Replied: Zaldemar, we're happy to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided such excellent service. Thanks for sharing your positive experience!
Google Review
- September 25, 2024
Left by John A.
Excellent service by professional people. I've dealt with others, this really does seem the best dealership.
Response from the owner Replied: John, we're delighted to hear that Bob and the team at Mercedes-Benz of Orange Park provided you with efficient service once again. Thanks for your continued support!
Google Review
- September 25, 2024
My experience this time was a lot better than my experience last time. This time I had a great service agent, Rodney, who communicated from the very get-go on how much things would cost how long the work would take and texted me when my car was ready. I didn’t have the same experience last time And...
Response from the owner Replied: Dan, we're glad to hear you had a positive experience with our service team at Mercedes-Benz of Orange Park. Thanks for the feedback and for highlighting the helpful video updates!
Google Review
- September 25, 2024
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of Orange Park!
Google Review
- September 25, 2024
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Leonard!
Google Review
- September 25, 2024
Always professional
Response from the owner Replied: Thanks so much, Marlene. We look forward to your next visit to Mercedes-Benz of Orange Park! We hope to see you down the road.
Google Review
- September 25, 2024
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Sohail!
Google Review
- September 24, 2024
I recently had the pleasure of visiting Mercedes-Benz of Orange Park, and the experience exceeded all expectations. From the moment I walked through the doors, the staff was welcoming, attentive, and professional. The team took the time to understand my needs and provided personalized...
Response from the owner Replied: William, thank you for sharing such a detailed and positive review! We're delighted to hear that our team at Mercedes-Benz of Orange Park exceeded your expectations in both sales and service. We look forward to assisting with all your future automotive needs!
Google Review
- September 24, 2024
Bought my dream car from here and Alex helped me out so much with getting to know everything about the car him and the Mercedes team treated me right and got me in and out best salesman I’ve met so far!!!
Response from the owner Replied: Jason, we're delighted to hear that Alex and the Mercedes-Benz of Orange Park team made your dream car purchase a fantastic experience. Enjoy every moment with your new ride!
Google Review
- September 22, 2024
Prompt quality service with outstanding customer service. Great food cafe with food and beverages were provided while you wait. Loaner cars or courtesy transport were made available.
Response from the owner Replied: James, we're delighted to hear that Mike and Percy provided you with outstanding service at Mercedes-Benz of Orange Park. Thanks for sharing your positive experience!
Google Review
- September 22, 2024
My experience wit Mike Louis the service rep. was cool. I would give him 5 stars 🌟But my experience with the service & how they either didn't check for or ignored a leak, that was only acknowledged after I addressed the issue was not worth the amount of money I spent on repairs.So because they're...
Response from the owner Replied: Keith, I'm glad to hear that Mike earned your 5-star rating! However, I'm sorry to learn about the issue with the leak in your vehicle. Our goal is to offer comprehensive service, and it appears that we fell short in this instance. Please get in touch with us so that we can address this matter appropriately and work towards a solution that aligns with your expectations. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- September 20, 2024
The first time at this MB dealership and the service/customer treatment was the best experience that I have felt at all MB dealerships visited. Thank you!!!
Response from the owner Replied: Luis, we're delighted to hear that your first visit to Mercedes-Benz of Orange Park was such a positive experience. Thank you for the kind words!
Google Review
- September 20, 2024
Very professional staff. Got my car in and repairs done timely. Provided me a loaner car while mine was being repaired which made it all so convenient.
Response from the owner Replied: We're delighted to hear that our mobile service at Mercedes-Benz of Orange Park made things convenient for you. Thanks for sharing your positive experience!
Google Review
- September 20, 2024
Excellent customer service
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate your great review, thank you!
Google Review
- September 19, 2024
Highly skilled and cordial service manager and all other personnel too. Best I’ve ever encountered anywhere.
Response from the owner Replied: Phil, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided you with the best service experience! Thanks for sharing your feedback!
Google Review
- September 19, 2024
Response from the owner Replied: We are thrilled to see your positive review! The Mercedes-Benz of Orange Park team looks forward to your next visit with us. Take care!
Google Review
- September 19, 2024
MBz Tech Brandon provided timed routine maintenance service right in our driveway, and did a great job . Pleasant and courteous.Thank you!
Response from the owner Replied: Mason, we're delighted to hear that Brandon provided excellent service right at your doorstep! Thanks for choosing Mercedes-Benz of Orange Park.
Google Review
- September 19, 2024
Rodney was great!
Response from the owner Replied: Rodney will appreciate the kudos, Anthony! Thanks for sharing your experience working with our great team at Mercedes-Benz of Orange Park.
Google Review
- September 19, 2024
Response from the owner Replied: Sandra, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- September 18, 2024
Mike Louis did an outstanding job in making sure my repair was handled quickly and professionally. Rebecca, Harris, and Ted also went above and beyond to see that the highest levels of customer service were achieved. Truly an amazing team!
Response from the owner Replied: David, we're delighted to hear that Mike, Rebecca, Harris, and Ted provided exceptional service at Mercedes-Benz of Orange Park. Thanks for sharing your positive experience!
Google Review
- September 18, 2024
Despise the long wait that I always have to endure getting my oil changed, I trust them because they always do a good job.
Response from the owner Replied: Kim, thank you for your patience and trust in our team at Mercedes-Benz of Orange Park. We appreciate your understanding and are glad to hear you're satisfied with the quality of our service!
Cars.com Review
- September 18, 2024
I was completely blown away! This being my first Mercedes Benz, the level of kindness and courtesy was surprising but very much appreciated. Mike was able to answer all my questions and was ex tremendously knowledgeable about the Mercedes brand. I don't think I ever felt as comfortable as I did any...
Dealer Replied: Robert, we're delighted to hear that Mike and the team at Mercedes-Benz of Orange Park made your first experience with us extraordinary. We look forward to welcoming you back for your next visit!
Cars.com Review
- September 18, 2024
I was completely blown away! This being my first Mercedes Benz, the level of kindness and courtesy was surprising but very much appreciated. Mike was able to answer all my questions and was ex tremendously knowledgeable about the Mercedes brand. I don't think I ever felt as comfortable as I did any...
Dealer Replied: Robert, we're delighted to hear that Mike and the team at Mercedes-Benz of Orange Park made your first experience with us extraordinary. We look forward to welcoming you back for your next visit!
Google Review
- September 17, 2024
very professional, friendly and knowlegable staff.
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Melanie.
Google Review
- September 17, 2024
Ted my service advisor is the real deal. Just moved here and first time at the dealer . The communication was exceptional. He kept me posted without me calling him. First impression are everything and Ted got my attention. He is detail and trustworthy. Thanks Ted
Response from the owner Replied: Thanks for recognizing Zarinea's excellence! The entire team at Mercedes-Benz of Orange Park looks forward to seeing you down the road!
Google Review
- September 17, 2024
Very easy and convenient service as MB came to my home to perform device A. Brandon was professional and very neat in performing the service. I definitely think MB of Orange Park is a very customer friendly dealership.
Response from the owner Replied: Nancy, we're delighted to hear that Brandon provided such convenient and professional service at Mercedes-Benz of Orange Park. Thanks for sharing your positive experience!
Google Review
- September 16, 2024
Response from the owner Replied: Nita, we're delighted to hear that Zarinea provided you with excellent service at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- September 14, 2024
I drive an extra 20 mins to go to the Orange Park location because of their service. They went above and beyond in getting my car fixed. Highly recommend!!
Response from the owner Replied: Laura, thank you for the recommendation! We're glad to hear our team at Mercedes-Benz of Orange Park made it worth the extra drive. Safe travels!
Google Review
- September 14, 2024
I am new to Mercedes Benz ownership and I love my car. I wish I wish I felt the same about their after-sales service treatment though. After owning BMW, Infiniti, and Cadillac cars, I was expecting top notch service with my new car. However, I have been extremely frustrated with the customer...
Response from the owner Replied: Lori, thank you for sharing a five-star rating of Mercedes-Benz of Orange Park!
Google Review
- September 14, 2024
My Service Advisor is Rodney Rivers. He is always professional, polite and pleasant. There's to worries from start to finish. He's exceptional.
Response from the owner Replied: Carlene, we're delighted to hear Rodney provided such exceptional service at Mercedes-Benz of Orange Park. Thank you for sharing your positive experience!
Google Review
- September 14, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We appreciate your business.
Google Review
- September 13, 2024
Bought my new GLE 450 ! a great experience thanks to Alex , Austin , Rodney , and Deniz!
Response from the owner Replied: Allison, thank you for sharing a positive review of Alex, Austin, Rodney, Deniz, and Mercedes-Benz of Orange Park!
Google Review
- September 13, 2024
The courtesy driver name Tammy Ann is the sweetest, very friendly, she makes it comfortable riding with her.she is the G.o.a.t 😊
Response from the owner Replied: We're delighted to hear that Tammy Ann made your experience at Mercedes-Benz of Orange Park so enjoyable! Thanks for sharing such kind words about our team. 😊
Google Review
- September 12, 2024
Absolutely a great service experience from the moment you pull in! Even our original salesman, Drew, was involved to follow thru with the unplanned service appointment!Our service writer Bob was on top of the service to explain before and after the diagnostic and repairs regarding inspections that...
Response from the owner Replied: Thank you for sharing your detailed experience! It's wonderful to hear that our team at Mercedes-Benz of Orange Park, including Drew, Bob, and Ted provided such attentive service from start to finish. We're glad the entire process was smooth and enjoyable for you. Enjoy your ride!
Google Review
- September 12, 2024
Zee my lady that helped me is the best she’s always helpful smiling and very polite she always gets me right I’m so blessed to have meet her she always do every one right
Response from the owner Replied: We're delighted to hear that Zee provided such exceptional service at Mercedes-Benz of Orange Park! Your kind words mean a lot, and we'll be sure to share them with her. Thanks for choosing us, Jacqueline!
Google Review
- September 12, 2024
owNEWOur GLS 450 was purchased brand new and maintained exclusively through Fields Mercedes of Orange Park. When it caught fire 🔥the day after leaving the service dept the Dealership manager Moe said sometimes they catch on fire 🔥 We had just had the Bumper to Bumper service done a few weeks prior...
Response from the owner Replied: Trey, this is concerning to hear. We sincerely apologize for the issues you've experienced with both vehicles and understand your frustration. Please reach out so we can address these problems directly and work towards a resolution. Thank you, Alex Shelver - New Car Sales Manager - (904) 777-5900
Google Review
- September 12, 2024
Response from the owner Replied: We're glad you've enjoyed working with us, Gene! We appreciate your business and look forward to seeing you for another top-notch visit to Mercedes-Benz of Orange Park.
Google Review
- September 11, 2024
The experience at the orange park dealership was very pleasing the sales team was professional.
Response from the owner Replied: Tommie, we really appreciate your positive review of Mercedes-Benz of Orange Park!
Google Review
- September 11, 2024
We've entrusted Marc Miller and Alex Shelver with Mercedes-Benz of Orange Park with all of our vehicle purchases for nearly 10 years. Incredibly knowledgeable, responsive and honest. In addition, Ted Kypreos in the maintenance department is excellent. Highly recommend this dealership for both...
Response from the owner Replied: Joseph, thank you for your loyalty and kind words about Marc, Alex, and Ted! We're delighted to hear that Mercedes-Benz of Orange Park has consistently met your expectations over the years.
Google Review
- September 11, 2024
I recently purchased a brand new car from Mercedes Benz Orange Park and I could not be happier with the process! Marc and Alex truly gave me the most amazing customer service experience. It was smooth, informative and so easy. Plus they even throw in a free lunch while you wait! I will be a customer...
Response from the owner Replied: Kyle, we're delighted to hear that Marc and Alex provided such an exceptional experience at Mercedes-Benz of Orange Park. Enjoy your new car and the perks!
Google Review
- September 11, 2024
Appreciate the respect for time. Very polite and accommodating.
Response from the owner Replied: Hi Genni. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- September 11, 2024
Response from the owner Replied: James, we're delighted to hear that our service technician provided you with professional and clear assistance at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- September 10, 2024
I had a great experience from Andy from Fields Mercedes in Orange Park. They hooked me up with a beautiful Mercedes until my car was ready. It was completed earlier than expected. Of course I will be back when I need service., Keith in Orange Park
Response from the owner Replied: Keith, we're delighted to hear Andy and the team at Mercedes-Benz of Orange Park provided you with such a great experience. Thanks for choosing us, and we look forward to seeing you again for your future service needs!
Google Review
- September 10, 2024
The service department got me in for an oil change same day within a couple of hours and Emmanuel and Mannywere both excellent A wonderful to work with!
Response from the owner Replied: Julie, we're delighted to hear that Emmanuel and Manny provided excellent service at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- September 09, 2024
I purchased a Mercedes GLA from Fred Thomie @ Mercedes Benz of Orange Park. And I couldn’t be happier.Fred went above and beyond to get me into a Mercedes that was right for me! He gives great customer service and answers any questions you may have. If you’re looking to buy a Mercedes Benz, Fred...
Response from the owner Replied: Shannon, we're delighted to hear that Fred, Austin, and Robert provided such excellent service at Mercedes-Benz of Orange Park! Enjoy your new GLA and thanks for the glowing review!
Google Review
- September 08, 2024
The service is not luxurious service at all. They are not concerned with the customer. I took my car in for a broken light.8/5/24. It took them forever to give me a call back to tell me what was going on with my car. I had to reach out to them 8/15/24 to try an get an update. When I did they told...
Google Review
- September 08, 2024
Response from the owner Replied: Junine, we're delighted to hear that your service checkup at Mercedes-Benz of Orange Park was efficient and professional. Thanks for sharing your positive experience with us!
Cars.com Review
- September 07, 2024
Another great reason why I choose to come to Orange Park Mercedes Benz. I currently had a flat and had my vehicle towed to OP MB is they friendly service and the fact they took my vehicle and got the flat replace and had no issues with them. Bob and the other reps are friendly and kept me well...
Dealer Replied: Thank you for sharing your experience! We're glad to hear that Bob and the team at Mercedes-Benz of Orange Park provided excellent service and kept you well-informed. We appreciate your continued business and loyalty!
Cars.com Review
- September 07, 2024
Another great reason why I choose to come to Orange Park Mercedes Benz. I currently had a flat and had my vehicle towed to OP MB is they friendly service and the fact they took my vehicle and got the flat replace and had no issues with them. Bob and the other reps are friendly and kept me well...
Dealer Replied: Thank you for sharing your experience! We're glad to hear that Bob and the team at Mercedes-Benz of Orange Park provided excellent service and kept you well-informed. We appreciate your continued business and loyalty!
Google Review
- September 06, 2024
Response from the owner Replied: Sann, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- September 06, 2024
Excellent!
Response from the owner Replied: Thank you so much, Ruth! We appreciate your business here at Mercedes-Benz of Orange Park.
Google Review
- September 06, 2024
Excellent all around. Brandon is great and the service is convenient and very thorough. Highly recommend.
Response from the owner Replied: Jay, thanks for the high recommendation! We're glad to hear Brandon and our team at Mercedes-Benz of Orange Park provided excellent service.
Google Review
- September 06, 2024
Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- September 06, 2024
service is very good and advisor is very informative to customer the waiting area is relaxing.
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Ed.
Google Review
- September 05, 2024
Response from the owner Replied: We are grateful for your positive feedback about Mercedes-Benz of Orange Park. Thanks so much, Valentina!
Google Review
- September 05, 2024
Well pleased with my service on yesterday! Thank you for making my experience pleasurable!Pam James
Response from the owner Replied: Pam, we're delighted to hear that Bob and the team at Mercedes-Benz of Orange Park made your repair experience a positive one. Thanks for sharing!
Google Review
- September 05, 2024
Rodney is always amazing every time I come in. Doesn’t matter the issue or what I need.
Response from the owner Replied: Tiffany, thank you for sharing a positive review of Rodney and Mercedes-Benz of Orange Park!
Google Review
- September 05, 2024
Response from the owner Replied: We are so happy that Zarinea and our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Johnny!
Google Review
- September 04, 2024
Response from the owner Replied: Jacquie, thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- September 04, 2024
Response from the owner Replied: Gary, thanks for the feedback! We're glad to hear your service was quick at Mercedes-Benz of Orange Park. We'll make sure to address the tire pressure oversight with our team. Safe driving!
Google Review
- September 04, 2024
Awesome experience
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- August 31, 2024
Left by James M.
Response from the owner Replied: Thank you, James, for reviewing Mercedes-Benz of Orange Park!
Google Review
- August 31, 2024
Response from the owner Replied: The entire team at Mercedes-Benz of Orange Park is so glad we earned your business. Thanks so much, Ahmad!
Google Review
- August 31, 2024
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Orange Park, Arlantha!
Google Review
- August 30, 2024
Response from the owner Replied: Sam, thank you for leaving Mercedes-Benz of Orange Park your five stars!
Google Review
- August 30, 2024
Amazing experience, hassle free and comfortable. Great customer service also. Lunch while wait, can’t get no better.
Response from the owner Replied: Toraine, we're delighted to hear you had an amazing and hassle-free experience with us at Mercedes-Benz of Orange Park. Thanks for the recommendation!
Google Review
- August 30, 2024
Response from the owner Replied: Kathleen, we appreciate the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- August 30, 2024
I had a great experience buying a pre-owned vehicle here at this dealership. Even though the car was used, it was in excellent condition. I received a very fair appraisal on my trade in. Jabari was a very efficient and friendly salesman. He communicated everything about the sale well and answered...
Response from the owner Replied: Eric, we're delighted to hear about your positive experience at Mercedes-Benz of Orange Park! It's great that Jabari and our team provided excellent service. Thanks for the high recommendation!
Google Review
- August 30, 2024
I had a very pleasant experience. The whole staff was very efficient and professional.
Response from the owner Replied: We are thrilled to see your positive review! The Mercedes-Benz of Orange Park team looks forward to your next visit with us. Take care!
Google Review
- August 29, 2024
beautiful dealership
Response from the owner Replied: Thanks for the kind words about out dealership! See you next time at Mercedes-Benz of Orange Park!
Google Review
- August 28, 2024
Recall service was performed with professional courtesy. I forgot my garage keys in the loaner vehicle and they retrieved it for me after office hours. Excellent service!
Response from the owner Replied: Mark, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided excellent service and went the extra mile for you. Thanks for sharing your experience!
Google Review
- August 28, 2024
Response from the owner Replied: Karla, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Google Review
- August 27, 2024
Response from the owner Replied: Thank you, Angela. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- August 27, 2024
Response from the owner Replied: Thanks for the 5 stars, Ruda! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- August 25, 2024
Mike was our Service Manager and he was awesome. He provided great customer service was made himself available to answer all of our questions and concerns. Thank you Mike!
Response from the owner Replied: Sheila, we're so glad to know that Mike provided you with such great service at Mercedes-Benz of Orange Park. Thanks for your kind words and support!
Google Review
- August 24, 2024
I had a battery replaced , my car was towed on Sunday morning and my service advisor was there on Monday morning because of working Saturday , so when I got the first message it said that they would not be able to antilize my car until next Monday later I got a message saying that I needed a main...
Response from the owner Replied: George, thanks for sharing your experience. We appreciate your patience and understanding as we worked through the situation at Mercedes-Benz of Orange Park. We'll make sure to improve our communication in the future!
Google Review
- August 23, 2024
Response from the owner Replied: Carolyn, we're delighted to hear that Rodney provided you with exceptional service at Mercedes-Benz of Orange Park. Your kind words mean a lot to us and we'll be sure to share them with the team!
Google Review
- August 22, 2024
Response from the owner Replied: Jurgen, thank you for taking the time to review Mercedes-Benz of Orange Park! It really means a lot to hear that you’re happy.
Google Review
- August 22, 2024
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Kim!
Google Review
- August 20, 2024
Response from the owner Replied: We're grateful to have you as a Mercedes-Benz of Orange Park customer, Juanita. Thanks for the review!
Google Review
- August 20, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, Ted!
Google Review
- August 18, 2024
They were very accommodating in returning my car through their valet to home service. All expected service was competed to my satisfaction.
Response from the owner Replied: Susan, we're pleased to hear that our valet service met your expectations at Mercedes-Benz of Orange Park. Thanks for sharing your positive experience!
Google Review
- August 17, 2024
Zarinea is the best I love working with her great advisor thank you Zarinea
Response from the owner Replied: Heather, we're delighted to hear that Zarinea provided such excellent service at Mercedes-Benz of Orange Park! We look forward to assisting you with your next Mercedes and appreciate the kind words about our team.
Google Review
- August 17, 2024
My expert was top notch, Mr. Rivers is a great advisor whom takes care of his customers and make sure we understand the maintenance needed for my vehicle.
Response from the owner Replied: Rodney, we're delighted to hear that Mr. Rivers provided top-notch service at Mercedes-Benz of Orange Park! Thanks for sharing your positive experience with us.
Google Review
- August 17, 2024
Response from the owner Replied: Hi Michael, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a great review!
Google Review
- August 16, 2024
Response from the owner Replied: Queenie, thank you for leaving Mercedes-Benz of Orange Park your positive feedback!
Google Review
- August 15, 2024
Left by Jerrie G.
Ted is very professional. Explains everything in detail.
Response from the owner Replied: Thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- August 15, 2024
All of my experience was excellent. Great customer satisfaction...1
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Rosa.
Google Review
- August 15, 2024
Response from the owner Replied: Elizabeth, thanks for your feedback. We're glad you enjoyed the service and snacks at Mercedes-Benz of Orange Park; we'll work on improving our team's friendliness!
Google Review
- August 15, 2024
Response from the owner Replied: Debbie, I apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, and I can understand your frustration. If you'd like to discuss this further, please reach out so we can address this issue directly and ensure a better experience next time. Thank you, Ted Kypreos - Service Manager
Google Review
- August 14, 2024
This has been by far one of the worst experiences of my life dealing with a dealership. They messed up my appointment and it two weeks for them to tell me what the issue was.When I went to my initial appointment they sent me home even though my check engine light kept coming on.They promised to give...
Response from the owner Replied: Khadijah, I'm truly sorry to hear about your frustrating experience. This is not the level of service we strive for and I apologize for any inconvenience caused or poor customer service you experienced. I'd like to discuss this further with you and see how we can make things right. Please reach out to me directly when you have a moment. Thank you, Sean Dowling - General Manager - (904) 777-5900
Google Review
- August 14, 2024
Mercedes Roadside arranged having my 2021 GLB towed in late Friday afternoon. Then received a call from a service advisor which was very transparent that it probably wouldn’t be looked at until Monday. I really appreciated the honesty. Ted the Service Manager contacted me Monday morning to get more...
Response from the owner Replied: Lisa, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided such a transparent and efficient service experience. Thanks for recommending us and trusting us with your GLB!
Google Review
- August 13, 2024
Stopped by without appt because engine light came on with 1100 miles on car. Met by Specs and Andy. Both very polite and respectful. Problem fixed🤞🤞and I was back on the road in a little over an hour!
Response from the owner Replied: Barbara, we're glad to hear that Specs and Andy took great care of you at Mercedes-Benz of Orange Park. Safe travels ahead!
Google Review
- August 12, 2024
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- August 12, 2024
Great customer service Staff courteous and inform customers about the service that's being done on your vehicle
Response from the owner Replied: Rhonda, we're delighted to hear you had a great experience with our team at Mercedes-Benz of Orange Park. Thanks for the kind words!
Google Review
- August 12, 2024
Response from the owner Replied: Thank you, Michael, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review! We are lucky to have Rodney on our team.
Google Review
- August 10, 2024
Great customer care and service
Response from the owner Replied: Thank you, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- August 09, 2024
As always, first class service. Expensive but worth it. Great loaner car and they even delivered my car when it was done since it took longer than expected.
Response from the owner Replied: Alex, we're delighted to hear you enjoyed your visit and the service experience at Mercedes-Benz of Orange Park. Thanks for sharing such positive feedback, we'll be sure to pass it along to our team. Have a great day, and please don't hesitate to reach out if there is anything else we can assist you with!
Google Review
- August 09, 2024
Response from the owner Replied: Robert, I am sorry to hear that your visit took longer than we had anticipated. We pride ourselves on efficiency, and it is disappointing that we caused you any inconvenience on this occasion. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Sean Dowling - General Manager - (904) 777-5900
Google Review
- August 09, 2024
Response from the owner Replied: There is nothing better than a great review. Thanks for giving Mercedes-Benz of Orange Park your business, Carmel!
Google Review
- August 08, 2024
Professional, efficient and courteous service.
Response from the owner Replied: Richard, thanks so much for the 5-star review of Mercedes-Benz of Orange Park!
Google Review
- August 07, 2024
Left by Joaquin B.
Great experience. Service advisor Andy was awesome and extremely helpful and accommodating.
Response from the owner Replied: Thank you, Joaquin, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review. We will pass the kind words along to Andy!
Google Review
- August 07, 2024
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- August 05, 2024
Mr Towbridge kept me informed on the progress of Vehicle. Very impressed
Response from the owner Replied: Here at Mercedes-Benz of Orange Park, we are always thankful for positive feedback from our customers. Thank you, Daren!
Google Review
- August 03, 2024
Response from the owner Replied: Thank you so much, Maurilio! We appreciate your business here at Mercedes-Benz of Orange Park.
Google Review
- August 02, 2024
This Dealership is trustworthy, caring, and puts the customer first. Drew is an exceptional sales rep. This Dealership makes you feel beyond a customer. I am super excited to do a deal with them on a S580. Other dealerships don't treat you how MB of Orange Park does.Buy your next Benz from them!
Response from the owner Replied: We're delighted to hear that Drew and the team at Mercedes-Benz of Orange Park provided such a standout experience. Thank you for your kind words, and we look forward to helping you with your S580!
Google Review
- July 30, 2024
GREAT SERVICES
Response from the owner Replied: We're glad you had a great time working with us! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Cars.com Review
- July 30, 2024
Rodney has always been very helpful and knowledgeable. He has known my family and I for years and we love working with him due to his high level of customer service and professionalism. My car was able to be serviced at the exact date that I wanted. I highly recommend the Orange Park location! Any...
Dealer Replied: Dr. Fields, it's wonderful to hear that Rodney and the team at Mercedes-Benz of Orange Park have consistently provided you with exceptional service! We appreciate your kind words and look forward to welcoming you back!
Cars.com Review
- July 30, 2024
Rodney has always been very helpful and knowledgeable. He has known my family and I for years and we love working with him due to his high level of customer service and professionalism. My car was able to be serviced at the exact date that I wanted. I highly recommend the Orange Park location! Any...
Dealer Replied: Dr. Fields, it's wonderful to hear that Rodney and the team at Mercedes-Benz of Orange Park have consistently provided you with exceptional service! We appreciate your kind words and look forward to welcoming you back!
Google Review
- July 30, 2024
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The Mercedes-Benz of Orange Park Team
Cars.com Review
- July 30, 2024
I just took my Mercedes in for Service B! Andy, my service writer, couldn’t have been nicer! I was able to take my car in on the date and time of my request! It was so easy! Andy arranged with Tammy to pick me up to get my car! I never had to wait. Andy is very professional and efficient! Easy in,...
Dealer Replied: Joan, we're delighted to hear that Andy and Tammy made your visit seamless at Mercedes-Benz of Orange Park. Thanks for sharing such a positive experience!
Cars.com Review
- July 30, 2024
I just took my Mercedes in for Service B! Andy, my service writer, couldn’t have been nicer! I was able to take my car in on the date and time of my request! It was so easy! Andy arranged with Tammy to pick me up to get my car! I never had to wait. Andy is very professional and efficient! Easy in,...
Dealer Replied: Joan, we're delighted to hear that Andy and Tammy made your visit seamless at Mercedes-Benz of Orange Park. Thanks for sharing such a positive experience!
Cars.com Review
- July 30, 2024
Mike was very helpful coordinating an emergent repair of a cracked windshield on my AMG GT 53. Thank you for the quick turnaround.
Dealer Replied: Peter, we're glad to hear Mike could assist with your AMG GT 53's windshield repair at Mercedes-Benz of Orange Park. Thanks for the positive feedback!
Cars.com Review
- July 30, 2024
Mike was very helpful coordinating an emergent repair of a cracked windshield on my AMG GT 53. Thank you for the quick turnaround.
Dealer Replied: Peter, we're glad to hear Mike could assist with your AMG GT 53's windshield repair at Mercedes-Benz of Orange Park. Thanks for the positive feedback!
Cars.com Review
- July 30, 2024
Emanuel was very helpful and knowledgeable. My service was completed within a fraction of the time estimated for the repair. Highly recommend
Dealer Replied: Aneta, we're delighted to hear Emanuel provided such efficient and knowledgeable service at Mercedes-Benz of Orange Park. Thanks for the recommendation!
Cars.com Review
- July 30, 2024
Emanuel was very helpful and knowledgeable. My service was completed within a fraction of the time estimated for the repair. Highly recommend
Dealer Replied: Aneta, we're delighted to hear Emanuel provided such efficient and knowledgeable service at Mercedes-Benz of Orange Park. Thanks for the recommendation!
Google Review
- July 30, 2024
Response from the owner Replied: Frank, we appreciate your positive review here at Mercedes-Benz of Orange Park!
Google Review
- July 30, 2024
Always get prompt and efficient service.
Response from the owner Replied: Cathy, I'm sorry to hear about your repeated disappointments. We strive for excellence in all our services and it's clear we fell short here. If you're open to discussing this further, please reach out so we can try to make things right. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- July 28, 2024
Response from the owner Replied: Bubba, it's great to see your experience at Mercedes-Benz of Orange Park was top-notch. Thanks for the review!
Google Review
- July 26, 2024
My appointment was 10am arrive at 9:45The Service Advisory Rodney Rivers advise me 10am my car was in the back for service.LOVE CUSTOMER SERVICE
Response from the owner Replied: Gloria, we're delighted to hear you had a great experience with Rodney and our team at Mercedes-Benz of Orange Park. Thanks for the wonderful feedback!
Google Review
- July 23, 2024
Response from the owner Replied: We're delighted to hear that Zarinea provided such professional and attentive service at Mercedes-Benz of Orange Park. Thanks for sharing your positive experience, and we're glad everything was taken care of smoothly!
Google Review
- July 23, 2024
I recently purchased a car from Mercedes Benz of Orange park, and I couldn’t be happier with the entire process. From start to finish, the service was excellent. The sales representative was incredibly knowledgeable and attentive, making sure I build the perfect vehicle to suit my needs.The...
Response from the owner Replied: Leo, we're delighted to hear that you had such a positive experience with us at Mercedes-Benz of Orange Park! Thank you for your kind words and recommendation. Enjoy your new car!
Google Review
- July 23, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you, Shermont!
Google Review
- July 23, 2024
Good customer service. The reason for 4 stars is because they didn't identify the problem the first time and it cost me more than it should off. With that said they have stand behind the work and have continued to help me with repairs. I do appreciate Zareinas help she did her best to help me...
Response from the owner Replied: Isis, thank you for your feedback. We're glad to hear Zareina and the team at Mercedes-Benz of Orange Park have been helpful despite the initial issue. We appreciate your understanding and continued support!
Google Review
- July 23, 2024
Response from the owner Replied: Ervin, we're delighted to hear that Zarinea and the Mercedes-Benz of Orange Park team provided you with outstanding service. Thank you for sharing your feedback!
Google Review
- July 23, 2024
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Pentry.
Google Review
- July 23, 2024
Great & fast service. Very prompt had loaner ready & worked with me! Love this dealership!
Response from the owner Replied: Ciara, your kind review warms our hearts! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- July 23, 2024
Left by Akira C.
Very professional and the service was top notch
Response from the owner Replied: Thank you, Akira, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- July 23, 2024
Left by Cynthia B.
Response from the owner Replied: Cynthia, we're delighted to hear that Rodney consistently goes above and beyond for you at Mercedes-Benz of Orange Park. Thanks for sharing your positive experience!
Google Review
- July 23, 2024
I've had many service visits over the years at MBOP. This one was less than stellar. We had the diesel emissions update performed in September, and since then, we've had issues. I had my car towed in because it would not start. I asked them to address the existing problems causing CEL codes and...
Response from the owner Replied: Nat, I'm sorry to hear about the issues you've experienced. We are committed to comprehensive service and it's clear we missed the mark in regards to your diesel emissions update. I'd like to help make this right for you—please reach out when you can. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- July 23, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, Vincent!
Google Review
- July 23, 2024
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- July 20, 2024
Hi, something is wrong with your Google advertising as your showroom is being advertised in my Facebook multiple times and I am in INDIA, never visited USA. Dont waste money buddy.
Google Review
- July 19, 2024
The service was excellent and professionally done. Rodney was always available and a pleasure with whom to do business.There could not have been a better automotive repair experience
Response from the owner Replied: Leigh, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park provided you with an excellent service experience. Thanks for sharing your positive feedback!
Google Review
- July 19, 2024
Quick and friendly service .
Response from the owner Replied: Angie, we're glad to hear you appreciated the quick and friendly service at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- July 19, 2024
FRED and Austin were incredible and made the experience of buying a new car a pleasant one. They also stayed late long after quitting hours to work with us. We look forward to doing business with Mercedes of Orange Park in the future and if anybody is in the market for a new Mercedes, I would highly...
Response from the owner Replied: Roy, we're delighted to hear that Fred and Austin made your experience at Mercedes-Benz of Orange Park so pleasant. Thanks for the recommendation and we look forward to serving you again in the future!
Google Review
- July 19, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Monique!
Google Review
- July 19, 2024
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of Orange Park!
Google Review
- July 19, 2024
The service was great
Response from the owner Replied: Ron, we're delighted to hear that Michael provided such exceptional service at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- July 19, 2024
Excellent service from all staff especially professional excellent from Mike.
Response from the owner Replied: We're delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- July 19, 2024
almost always a great experience here. their salespeople, the service department and parts all great. Britney, Drew in sales are awesome. Britney in finance is great. Eddie and Trevor in service are great guys. i do notice fields dealerships really lowball on trades. one of the last cars i bought, a...
Response from the owner Replied: Philip, thanks for sharing your feedback. We're glad to hear you had positive experiences with our team at Mercedes-Benz of Orange Park and appreciate your suggestion regarding trade-ins. We'll certainly take it into consideration!
Google Review
- July 19, 2024
Rodney at the Blanding location was absolutely amazing. The professionalism was on point. I have recommended Mercedes to all my friends and family. A one in million great experience.
Response from the owner Replied: Ericka, we're delighted to hear Rodney provided such an exceptional experience at Mercedes-Benz of Orange Park. Thanks for recommending us to your friends and family!
Google Review
- July 19, 2024
Response from the owner Replied: Tenesha, thank you for the great review. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- July 19, 2024
Great!
Response from the owner Replied: We are honored to receive your support, Andrea. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- July 19, 2024
Response from the owner Replied: Kimberly, thanks so much for the 5-star review of Mercedes-Benz of Orange Park!
Google Review
- July 13, 2024
Paul and the staff provided prompt and excellent service for my wife’s Mercedes-Benz when we had to travel recently out of state.
Response from the owner Replied: Hi Ernest. I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out directly. Thank you Paul Sanders - Service Manager - (904) 777-5900 ext. 7320.
Google Review
- July 09, 2024
The staff are generally kind and professional but the new tint on my windows was damaged and I have yet to get a returned call. I am very unhappy
Response from the owner Replied: Connie, I'm truly sorry to hear about your experience. This certainly doesn't reflect the level of service we strive for, and I apologize for any inconvenience caused. I'd like to discuss this further with you and find a resolution. Please reach out when you can. Thank you, Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- July 09, 2024
Consumer beware. This location will damage your car, initially blame you, offer to correct it, and then not do the work as promised. The service managers will assume you're under-educated and cannot detect their deceptive practices. This location scratched my brand new $500 ceramic tinting when...
Google Review
- July 01, 2024
Worst service department ever!! Bought an expensive EQS and it has given us the worst driving experiences of our lives. The car just randomly stops on a dime. You could be on a freeway or on a street and the car will just stop causing cars and trucks behind you to slam on their brakes to avoid...
Response from the owner Replied: Rakesh, your experience sounds incredibly alarming and unacceptable. Safety is paramount, and it's deeply concerning to hear about these recurring issues with your vehicle. We'd like to address this matter urgently; please reach out at your earliest convenience so we can find a resolution together. Thank you,Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- June 26, 2024
Thank you Percy for such an awesome buying experience that is still ongoing today. His customer service is unmatched. Percy is not only a great businessman but he is very knowledgeable and will treat you right. He put in the effort to find the exact vehicle I wanted with no problem! I love my new...
Response from the owner Replied: Pia, we're delighted to hear that Percy provided such an exceptional experience at Mercedes-Benz of Orange Park. Enjoy your new truck and thank you for the wonderful feedback!
Google Review
- June 22, 2024
Clean atmosphere, friendly representation, excellent service
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate your great review, thank you!
Google Review
- June 19, 2024
Superb service!!!!
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you, Anthony!
Google Review
- June 19, 2024
Response from the owner Replied: We are grateful to have earned your business, Laverne. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Orange Park Team
Google Review
- June 14, 2024
Best waiting room ever. They serve breakfast, lunch and snacks, cookies and ice cream. You just hope you’re car isn’t done too soon.
Response from the owner Replied: We're delighted to hear you enjoyed the amenities at Mercedes-Benz of Orange Park! Thanks for sharing your experience, and we hope to see you again soon.
Google Review
- June 14, 2024
In and out in a timely manner. Everyone was professional. All questions answered quickly.
Response from the owner Replied: Ernest, we are pleased to hear your service experience went smoothly and your questions were answered. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- June 13, 2024
Response from the owner Replied: Thank you, Dulce, for reviewing Mercedes-Benz of Orange Park!
Google Review
- June 13, 2024
Mike provided exceptional customer service on my visit with Mercedes Benz of Orange Park. The experience was seamless and stress free.
Response from the owner Replied: Ruby, we're delighted to hear that Mike made your visit to Mercedes-Benz of Orange Park seamless and stress-free. Thanks for sharing!
Google Review
- June 10, 2024
Jabari is the best! He helped make the purchase go smoothly and quickly. He was able to find the exact model I wanted. Austin also explained the whole buying process and made the purchase go smoothly and provided info on optional add ons that’s are awesome! Great customer service!!
Response from the owner Replied: Thank you for sharing your experience! We're delighted to hear that Jabari and Austin provided excellent service at Mercedes-Benz of Orange Park. Enjoy your new vehicle, and we appreciate the support!
Google Review
- June 10, 2024
Left by John J.
Terrible experience with the service department every time
Response from the owner Replied: John - If we delivered anything less than a five-star experience then I'm very sorry. I would also like to speak with you to see what I can do to make things right. Please contact me at your earliest convenience. Thank you,b Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- June 09, 2024
Excellent technical and customer services. Thank you Mike.
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your support of Mike, Nirmal.
Google Review
- June 09, 2024
Response from the owner Replied: Vernie, we're delighted to know Rodney delivered exceptional service during your visit at Mercedes-Benz of Orange Park. Thanks for the shout-out!
Google Review
- June 09, 2024
Great response time, less than 2 hours. 👍🏽
Response from the owner Replied: We're delighted to hear that Mike Lewis and the team at Mercedes-Benz of Orange Park were able to assist you so promptly! Thanks for sharing your positive experience, and we look forward to seeing you next time.
Google Review
- June 09, 2024
Response from the owner Replied: It's disappointing to see that you were not satisfied with your experience. I would be grateful for your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you please out to me directly? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- June 09, 2024
I have visited first time but it was pleasure visit and service was good as well.
Response from the owner Replied: Thanks for the shoutout, Bhargav. See you next time at Mercedes-Benz of Orange Park!
Google Review
- June 09, 2024
Mike is a 5 star experience!
Response from the owner Replied: Thank you for the great review of Mike and Mercedes-Benz of Orange Park!
Google Review
- June 08, 2024
Jabari helped me order my car and provided excellent service. I was unhappy with service at my local dealership in Orlando and due to the exceptional customer service I received in the past I decided to buy my car here again. Very happy with the service and would recommend to anyone.
Response from the owner Replied: John, we're delighted to hear that Jabari provided excellent service and made your experience at Mercedes-Benz of Orange Park a positive one. Thank you for choosing us again and for the recommendation!
Google Review
- June 04, 2024
Mercedes staff is awesome, but customer service from Mr. Rodney is superb!!Mercedes Benz of Orange Park is #1!!
Response from the owner Replied: Karen, we're delighted to hear that Mr. Rodney and the team at Mercedes-Benz of Orange Park provided you with superb service! Thanks for sharing your experience!
Google Review
- June 04, 2024
Had a superb experience with Mercedes Benz - Orange Park do to the outstanding customer service provided by my service advisor Mr. Mike Louis!
Response from the owner Replied: Samuel, we're delighted to hear that Mike provided superb service during your visit to Mercedes-Benz of Orange Park! Thanks for sharing your positive experience with us!
Google Review
- June 04, 2024
Everyone did a great job and I love my experience with you folks always, Joneses
Response from the owner Replied: Tracy, we're delighted to hear you had a great experience with our team at Mercedes-Benz of Orange Park. Enjoy your new ride!
Google Review
- June 03, 2024
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park. Thanks so much, Eva!
Google Review
- May 31, 2024
Rodney is the best!
Response from the owner Replied: Rodney and the team at Mercedes-Benz of Orange Park are always happy to assist you, Tiffany. Thanks for the shoutout!
Google Review
- May 31, 2024
This review is for Andrew JohnsonHands down, the best salesman at this dealership; I wouldn't deal with anyone else.He's knowledgeable, personable, understanding, respectful, works really hard to deliver. I've been to many dealerships and the only reason I return to Mercedes Benz of Orange Park is...
Response from the owner Replied: Eron, we're delighted to hear that Drew's exceptional service keeps you coming back to Mercedes-Benz of Orange Park. Thanks for sharing your experience - safe travels!