Google Review
- December 05, 2023
Response from the owner Replied: Thanks for the 5 star review, Valerie. We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- December 05, 2023
We are never disappointed with the excellent service we receive. From the moment we arrive until we leave, Ted along with everyone else put the “service”in customer service. Thank you management for hiring professional, caring people.
Response from the owner Replied: Jacqueline, it's wonderful to know that Ted and the rest of our team at Mercedes-Benz of Orange Park consistently provide you with excellent service. We appreciate your kind words!
Google Review
- December 05, 2023
Response from the owner Replied: Jessie, we're glad to know that Michael was able to assist you with your first service at Mercedes-Benz of Orange Park. We appreciate the positive feedback and look forward to serving you again in the future!
Google Review
- December 05, 2023
This lady really cares about her clients; especially their safety! She’s the best advisor I’ve had in years
Response from the owner Replied: Tonya, we're so glad to know you've had such a positive experience with our advisor at Mercedes-Benz of Orange Park. We truly value your feedback and look forward to serving you in the future!
Google Review
- December 03, 2023
A 50,000 mile service and a relatively simple recall assessment completed in 2 1/2 hours while enjoying good coffee and an early lunch. Good wifi connection to manage business while waiting. Met all of my expectations.
Response from the owner Replied: Ian, we're glad to know that you had a comfortable and efficient experience at Mercedes-Benz of Orange Park. We strive to make every visit as convenient as possible for our customers. Thanks for choosing us!
Google Review
- December 03, 2023
Response from the owner Replied: Carmen, thank you for sharing your feedback! All of us at Mercedes-Benz of Orange Park appreciate it!
Google Review
- December 02, 2023
Awesome Service
Response from the owner Replied: Marcus, we're glad to know Ted was able to quickly resolve the issue with your repair invoice at Mercedes-Benz of Orange Park. We appreciate you choosing us for all your car maintenance needs!
Google Review
- December 02, 2023
With the assistance of Paul Sanders, my service experience was smooth and efficient.
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Orange Park Team!
Google Review
- December 02, 2023
I’m Bobby and Zarinea at fields Mercedes was and outstanding saleswomen she exemplify excellence and top notch customer service. Make her your salesperson when visiting fields Mercedes.
Response from the owner Replied: We're so glad to know that Zarinea provided you with top-notch service at Mercedes-Benz of Orange Park. We'll be sure to pass on your kind words, and we hope you enjoy your new car!
Cars.com Review
- December 02, 2023
Had two coils go bad resulting in misfiring engine on my 2011 AMG. Towed to dealership, no appointment, but was immediately taken care of by Mike Louis. Clear, concise, and prompt communication from Mike and from the technician who provided the video diagnostic report, convenient digital repair...
Dealer Replied: Mike, it's great to know that our team at Mercedes-Benz of Orange Park was able to help you out promptly and efficiently. Thanks for sharing your experience with us!
Google Review
- December 01, 2023
Response from the owner Replied: Sarina, we are so happy to hear that Rodney and the team gave you a positive experience! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your support. Drive safely!
Google Review
- December 01, 2023
Excellent service from start to finish
Response from the owner Replied: Seven, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Cars.com Review
- November 30, 2023
I’ve been a Mercedes customer for over 30 years. Orange Park is by far the best dealership and best store I’ve ever experienced. And I didn’t even buy from them. Kudos to all, especially Mike Lewis!
Dealer Replied: Neil, it's fantastic to know that you had a great experience at Mercedes-Benz of Orange Park. We're proud to have earned your praise and we'll be sure to pass on the kudos, especially to Mike! We are here for you and any of your future needs!
Google Review
- November 30, 2023
Always an amazing experience, I although I arrived late the service advisor (Andy I think) was able to still able to accommodate me. The salesman Drew always puts a personalized touch when my car is washed. I honestly can not ask for a better team…
Response from the owner Replied: Latasha, it's great to know that you had an amazing experience with us at Mercedes-Benz of Orange Park. We're glad Andy and Drew were able to provide the top-notch service we strive for. Thanks for your kind words!
Google Review
- November 30, 2023
Great customer service by Trevor and Paul Larson
Response from the owner Replied: We are so happy that Trevor, Paul, and our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Santiago!
Google Review
- November 30, 2023
Excellent,quick service with Ted. Today. He kept me informed of the status and when the vehicle would be ready.
Response from the owner Replied: Johnnetta, we're glad to know Michael was able to assist you promptly and efficiently! Thanks for choosing Mercedes-Benz of Orange Park above the rest - see you at your next service!
Google Review
- November 30, 2023
Bought a brand new MB (elsewhere), and it was having problems. Took it into MBOP and met with Mike. He found me a loaner car, kept in touch while car was in shop. Also, Kevin - intake manager(?) was great, and the Cafe (and Nini) put the dealership heads and tails above any other I’ve been to.
Response from the owner Replied: Wendy, we're glad to know that Mike and Kevin were able to assist you during your visit to Mercedes-Benz of Orange Park. We appreciate the shout-out for our cafe as well! Thanks for choosing us!
Google Review
- November 29, 2023
Response from the owner Replied: Olga, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- November 29, 2023
Rodney was great to work with. He exceeded our expectations by going above and beyond to make sure we were taken care of while the car was in the shop over the holiday. The repairs were done quickly and the car runs great again. Thank you for the great customer service.
Response from the owner Replied: Ann, we're so glad to know Rodney provided excellent service and exceeded your expectations here at Mercedes-Benz of Orange Park. We appreciate the feedback and will be sure to share it with our team. Safe travels down the road!
Google Review
- November 29, 2023
My service manager, Ted Kypreos, is a pleasure to work with. He consistently strides to please all of his customers, making everyone feel important. With Ted, I can trust that my car will be taken care of properly. He keeps me informed of all aspects, issues, possible future issues or non-issues,...
Response from the owner Replied: Calvin, it's great to know that Ted and our team at Mercedes-Benz of Orange Park have consistently provided you with top-notch service. We appreciate your loyalty and look forward to helping keep your cars in peak condition for years to come!
Cars.com Review
- November 29, 2023
Ted is excellent. He got my car in and the dealership did the needed repair of my Climate Control. Ted manages to get things done the right way. He totally understands “customer service!”
Dealer Replied: David, it's great to know that Ted provided excellent service and got your car fixed up at Mercedes-Benz of Orange Park. We appreciate the positive feedback!
Google Review
- November 29, 2023
Rodney Rivers is EXCEPTIONAL
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind for you to share your experience, Mallisa.
Google Review
- November 29, 2023
Response from the owner Replied: Vernie, we're delighted to know Rodney delivered exceptional service during your visit to Mercedes-Benz of Orange Park. Thanks for the shout-out! We appreciate it.
Google Review
- November 28, 2023
Great service! Great Staff-- very professional! I absolutely dislike purchasing automobiles, but this Team makes the experience pleasant. We immensely enjoy working with Mr. Charlie Glover! Highly recommended!
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you so much for your kind words and review!
Google Review
- November 28, 2023
Response from the owner Replied: Roz, thank you for giving a shout-out to Rodney and choosing Mercedes-Benz of Orange Park! We are thrilled that you had a five-star experience.
Cars.com Review
- November 27, 2023
My visit to the dealership was for my “B” service, and everything on the list was checked. A few suggestions were made n my Service Advisor Ms. Zarinea Thompson was notified n she called me, n we discussed the best solution, n I was pleased of the results.
Dealer Replied: We're glad to know your service visit went smoothly and that Zarinea was able to assist you so greatly. Thanks for choosing Mercedes-Benz of Orange Park, we appreciate your feedback!
Google Review
- November 25, 2023
I recently took my G63 into Mercedes-Benz of Orange Park to replace a wheel house covering that was damaged, not sure where. They found a recall, and repaired it at that time. They also gave me a loaner and detailed my vehicle. I didn’t have lunch there this time but they provide that as well. The...
Response from the owner Replied: Tony, it's great to know that our team at Mercedes-Benz of Orange Park was able to take care of your Mercedes-AMG G63 and provide you with a loaner. We're always here for any service needs - even the unexpected ones! Thanks for sharing your experience.
Google Review
- November 22, 2023
Response from the owner Replied: Mario, your five-star review made our day! We are proud to have you as a Mercedes-Benz of Orange Park customer and are thrilled to know you feel appreciated. See you next time!
Google Review
- November 22, 2023
Response from the owner Replied: Reviews like this one make our day, Alexis! Thanks from the Mercedes-Benz of Orange Park team.
Google Review
- November 21, 2023
Response from the owner Replied: Thanks for the great review of Mercedes-Benz of Orange Park, Latisha!
Google Review
- November 21, 2023
Ted is one of the premier Mercedes Representative (service and parts) at Mercedes-Benz of Orange Park. He delivers outstanding customer service, provides great mechanical service information and gives timely maintenance of my vehicles. As a loyal customer I recommend that when you shop at...
Response from the owner Replied: Ali, we appreciate your high praise for Ted and our team at Mercedes-Benz of Orange Park! It's always our goal to deliver expert service and recommendations regarding maintenance. Thanks for recommending us - safe travels until we see you next!
Google Review
- November 21, 2023
Left by Kim B.
Response from the owner Replied: Kim - Your feedback is much appreciated! Thank you for supporting Mercedes-Benz of Orange Park.
Google Review
- November 20, 2023
Thank you the staff was great! K.Everyone was helpful ,friendly and my service was done timely. (Kayla Rosa)
Response from the owner Replied: Regina, we're glad to know our team at Mercedes-Benz of Orange Park provided you with top-notch service and assistance! Thanks for the positive feedback and kind words!
Google Review
- November 20, 2023
Trevor was an experienced and knowledgeable service advisor. He was very cordial and helpful during the process.
Response from the owner Replied: Tarik, we're glad to know Trevor provided you with such a positive experience at Mercedes-Benz of Orange Park. Thanks for taking the time to share your feedback with us - drive safely!
Google Review
- November 20, 2023
My tech rep, Wade Forsyth, is the best!! Always goes the extra mile to be helpful. Communications about the status of my car are always up to date and accurate! And he is such a nice guy, makes the whole experience of car maintenance pleasant!!
Response from the owner Replied: Natalie, thank you for leaving Mercedes-Benz of Orange Park a five-star review! It's wonderful to know that Ted has made the scheduling process a breeze and ensured your services are completed up to our high standards. See you down the road!
Google Review
- November 20, 2023
Efficient and friendly service without question . Got the job done quickly and did great job
Response from the owner Replied: It was our pleasure to serve you, Darlene! Thank you for the excellent review and for trusting Mercedes-Benz of Orange Park with your vehicle's care. Safe travels and we hope to see you again down the road!
Google Review
- November 18, 2023
Response from the owner Replied: Kevin, thank you for sharing your appreciation for Rodney and the Mercedes-Benz of Orange Park Team!
Google Review
- November 18, 2023
I bought my vehicle here and get my car serviced here but the star of this place is the driver, Mrs. Tammy! She is the cherry on top for the wonderful service
Response from the owner Replied: Eron, it's great to know that you've had a positive experience with us at Mercedes-Benz of Orange Park. We'll definitely pass your compliments on to our team! Thanks for choosing us for both purchasing and servicing your vehicle.
Google Review
- November 18, 2023
I received professional service at Mercedes-Benz Orange Park on November 10th, 2023. Mike Fields was very courteous and helpful. I recommend receiving service at this location.
Response from the owner Replied: Juarlyn, we're glad to know Mike and our team at Mercedes-Benz of Orange Park provided you with top-notch service. Thanks for recommending us!
Google Review
- November 17, 2023
Response from the owner Replied: Tom, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- November 17, 2023
great experience! Service advisor Andy is the best
Response from the owner Replied: Jim, thank you for visiting Mercedes-Benz of Orange Park! We will pass this along to Andy.
Google Review
- November 17, 2023
Exceptional service ! Really went above and beyond for me and I couldn’t thank them enough !
Response from the owner Replied: Danielle, we are thrilled to see your five-star review! Thanks for choosing Mercedes-Benz of Orange Park to take excellent care of your vehicle. It was a pleasure!
Google Review
- November 17, 2023
Always great experience with the service here. Zarinea was great!
Response from the owner Replied: Trevor and the team at Mercedes-Benz of Orange Park are always here to help! Thanks for sharing your five stars with us - see you down the road!
Cars.com Review
- November 16, 2023
My experience at the dealership was exceptional. I worked with Drew. He was very professional, knowledgeable, patient and personable ! The entire process was seamless and all of those I came in contact with from the manager to the financial advisor were extremely professional . They made leasing a...
Dealer Replied: Patty, we're so glad to know that Drew and the rest of our team at Mercedes-Benz of Orange Park made your leasing experience a great one. We strive for professionalism and seamless processes - thanks for noticing!
Google Review
- November 15, 2023
Good fast service!
Response from the owner Replied: Julio, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Cars.com Review
- November 15, 2023
Always responsive to my service needs. My service advisor is Ted at the Blanding location. Always an accommodating service department. The only place I will ever take my car for service.
Dealer Replied: We're delighted to know that Ted and our team at Mercedes-Benz of Orange Park have consistently met your service needs. We appreciate the trust you've placed in us for your car's care!
Cars.com Review
- November 15, 2023
Brought my car in for recall service. Every one was awesome. The facility was comfortable for my wait. I was given a loaner car. But I chose to just wait. The food good and Andy was especially great with the updates and the efficiency of the service. Enjoy my time there.
Dealer Replied: Linda, it's great to know you had a comfortable wait and enjoyed the service from Andy at Mercedes-Benz of Orange Park. We appreciate your feedback!
Google Review
- November 15, 2023
Response from the owner Replied: We are thrilled to see your positive review! The Mercedes-Benz of Orange Park team looks forward to your next visit with us. Take care!
Google Review
- November 14, 2023
Response from the owner Replied: Thank you so much for leaving Mercedes-Benz of Orange Park a five-star review, Indy! We'll pass your kind regards along to Ted. See you down the road!
Google Review
- November 14, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We appreciate your business.
Google Review
- November 14, 2023
I came to the Mercedes in Orange Park, Florida and as usual Ted the Service Advisor was on top of my situation. He handled what I needed with prompt service and professionalism. He had a loaner car ready for us and we enjoyed driving an SUV for a change while our our CLS 550 was being worked on. We...
Response from the owner Replied: Allen, it's great to know that Ted and our team at Mercedes-Benz of Orange Park were able to provide you with prompt service. We're glad the loaner car was a nice change for you! Thanks for your support and we look forward to assisting in any future needs.
Google Review
- November 14, 2023
My experience with Trevor was just wonderful. He completed my request and more!
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience with Trevor, Mary. We hope to serve you again!
Google Review
- November 14, 2023
Great customer service.
Response from the owner Replied: Thanks so much, Travis. We look forward to your next visit to Mercedes-Benz of Orange Park!
Google Review
- November 14, 2023
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Google Review
- November 13, 2023
Had the most pleasant experience from start to finish. Kudos to Charlie, Austin and Gaia - all were professional, friendly and informative. Would definitely recommend them to anyone in the market!
Response from the owner Replied: Jessica, it's great to know that Charlie, Austin, and Gaia made your experience at Mercedes-Benz of Orange Park a pleasant one. Thanks for the recommendation!
Google Review
- November 13, 2023
Response from the owner Replied: Thank you, Jomcy, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- November 13, 2023
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Darrell!
Google Review
- November 13, 2023
Waited two hours for the worst car wash ever if you are unable to provide a service then don't offer it
Response from the owner Replied: Delva, I'm sorry to read about your experience with our car wash service. We aim for efficiency and quality in all we do, so it's disappointing to learn that you had a long wait followed by an unsatisfactory result. Please reach out directly so we can discuss this further and find ways to make amends. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- November 13, 2023
Response from the owner Replied: Thank you for the positive review of Mercedes-Benz of Orange Park, Lisa!
Google Review
- November 11, 2023
Left by Pamela H.
Mercedes Benz of Orange Park has Outstanding Service Representatives . “The Best of the Best. Thanks to you all.
Response from the owner Replied: Pamela, we're delighted to know you had an outstanding experience with our service representatives at Mercedes-Benz of Orange Park. Thank you for your kind words!
Google Review
- November 10, 2023
Response from the owner Replied: Gwen, we're delighted to know you had an excellent visit to Mercedes-Benz of Orange Park! It's great that Zarinea and our team could provide timely and attentive service. Thanks for the feedback!
Google Review
- November 10, 2023
I was ready to make the move to a luxury SUV. My sister has had a Mercedes for many years and recommended her salesman Marc Miller. I had tested 2 other brands before going to Mercedes. I chose a GLC 300. Mark found the car I wanted and we had it sent from Ohio. The car is absolutely beautiful. It...
Response from the owner Replied: Beth, it's great to know that Marc and Trevor from Mercedes-Benz of Orange Park were able to help you find the perfect GLC 300. We're sorry about the wait and the tire issue but glad we could resolve it for you without any extra cost. Enjoy your beautiful new ride!
Google Review
- November 10, 2023
Response from the owner Replied: Marcus, we appreciate the stellar review here at Mercedes-Benz of Orange Park!
Google Review
- November 09, 2023
We went for a service and MIKE our advisor was awesome. He went above œuf expectations. Very professionnal and willing to help us and understand us. He provide us with premier customer service. We definetely recommend this dealer and the service department. Thanks Mike. Fernando and Jenny
Response from the owner Replied: Fernando, we're delighted to know that Mike provided you with exceptional service at Mercedes-Benz of Orange Park. We appreciate your recommendation and look forward to assisting you in the future! Take care!
Google Review
- November 09, 2023
Response from the owner Replied: Timothy, thank you for the review! We appreciate your support and hope to see you again at Mercedes-Benz of Orange Park!
Cars.com Review
- November 09, 2023
Having had exceptional service in Orlando when we left I was concerned that my service in Fleming Island would suffer. Andy has exceeded my expectations. He always keeps me updated on the status of my repairs. Recently I had a repair and parts needed to be ordered after the issue was finally...
Dealer Replied: We're so glad to know that Andy and our team at Mercedes-Benz of Orange Park have been able to exceed your expectations! It's great hearing how satisfied you are with the service, especially when it comes to keeping you updated on repairs. We appreciate your feedback and look forward to assisting in any future needs!
Google Review
- November 09, 2023
Great
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- November 08, 2023
I recently brought my vehicle in for service related to a recall. I must say from the moment I pulled into the service bay the red carpet was rolled out with the level of service. I was taken care of by Mike Louis and the service he provided was top tier! He explained everything from top to bottom...
Response from the owner Replied: Danielle, we're delighted to know that Mike and our team at Mercedes-Benz of Orange Park provided you with top-tier service. We appreciate your kind words and look forward to assisting you in the future!
Google Review
- November 08, 2023
Response from the owner Replied: We are honored to receive your support, Nakia. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- November 08, 2023
Rodney is always prompt when getting back with me for answers or directions to my questions. I'm a quite satisfied with his service. I trust that he has my best interest,which is comforting in this economy .
Response from the owner Replied: Medina, we're glad to know Rodney has been prompt and helpful during your interactions at Mercedes-Benz of Orange Park. It's great that you feel confident in his service! Thank you for sharing your experience with us.
Google Review
- November 07, 2023
Left by Pamela V.
Response from the owner Replied: Pamela, thank you for taking the time to review Mercedes-Benz of Orange Park. We'll make sure your kind words reach Rodney!
Google Review
- November 07, 2023
Excellent customer service
Response from the owner Replied: Thanks for the kudos, Emmanuel! Customer satisfaction is our top priority at Mercedes-Benz of Orange Park!
Google Review
- November 07, 2023
Ted in service was excellent. He took care of me from start to finish. Notified about the status and was exceptionally professional and tentative. Great experience with Ted.
Response from the owner Replied: Jason, we're glad to know that Ted provided you with excellent service here at Mercedes-Benz of Orange Park. We appreciate your feedback and look forward to serving you again in the future!
Google Review
- November 06, 2023
Walked in and got my first Mercedes. Hassle free ✨
Response from the owner Replied: Congratulations on your first Mercedes, Venkatesh! We're so glad our team at Mercedes-Benz of Orange Park could provide a hassle-free experience for you - here's to the road ahead!
Google Review
- November 06, 2023
Zerenea was great, she really cared about my concerns and checked on me throughout my visit to the service department.
Response from the owner Replied: We're glad to know that Zerenea was able to provide you with the excellent experience we strive for at Mercedes-Benz of Orange Park. Your feedback is greatly appreciated, and we hope your next visit will be as pleasant as this one!
Google Review
- November 06, 2023
Very professional and super nice and made us feel very comfortable
Response from the owner Replied: We’re elated to get your positive review of Mercedes-Benz of Orange Park. Thank you for the kudos, Luis!
Google Review
- November 05, 2023
Response from the owner Replied: Larry, thanks for giving us the opportunity to serve you! - The Mercedes-Benz of Orange Park Team
Google Review
- November 04, 2023
Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- November 04, 2023
Response from the owner Replied: Jon, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- November 04, 2023
Zarinea Thompson made my experience at Mercedes Benz of Orange Park a pleasant experience her professionalism and ability to target my specific needs makes her positive asset of the dealership and the type of workers employed there.
Response from the owner Replied: Moil, it's fantastic to know that Zarinea made your experience at Mercedes-Benz of Orange Park a positive one. We appreciate the kind words and we're here for any future needs you may have!
Google Review
- November 03, 2023
Very professional and clean car dealership. Great job!!
Response from the owner Replied: Hi Kara - Thanks for stopping in and leaving Mercedes-Benz of Orange Park with a five-star review! - The Mercedes-Benz of Orange Park Team
Google Review
- November 03, 2023
Went in for regularly scheduled maintenance. Everyone was super friendly and welcoming when I arrived. Ted was fantastic at going through the service items and following up with updates while I waited. The cafe was a great spot to get some work done and have some lunch.
Response from the owner Replied: Sarah, we're delighted to know you had a positive experience with Ted and the rest of our team at Mercedes-Benz of Orange Park. It's great that you found our cafe comfortable for your work and lunch needs while waiting!
Google Review
- November 03, 2023
Zarinea was fantastic!
Response from the owner Replied: Zarinea will appreciate the kudos, Andrew! Thanks for sharing your experience of working with our fantastic team at Mercedes-Benz of Orange Park!
Google Review
- November 03, 2023
There are many reasons I have purchased multiple cars from MBOP, but above all else its because of the friendly, professional, "can-do" attitude of all the people working there. My most recent purchase was handled by Austin McKinnon who was positive, professional, personable, and very knowledgeable...
Response from the owner Replied: Bradley, it's great to know that Andy and our team at Mercedes-Benz of Orange Park were able to assist you efficiently with your recall service. We appreciate the feedback and will pass along your kind words!
Google Review
- November 03, 2023
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- November 03, 2023
Response from the owner Replied: Thank you so much for sticking with us! At Mercedes-Benz of Orange Park, we are committed to complete customer satisfaction and seamless service, so it's great to know that Paul stepped in to clear up the confusion surrounding your recent appointment. We appreciate your patience and understanding and look forward to providing you with 5-star experiences for miles to come. Drive safely!
Google Review
- November 03, 2023
If you go to Mercedes-Benz of Orange Park please go to Rodney he's the best he helped me out in every way he could thank you Mercedes-Benz
Response from the owner Replied: Jimmie, we're so glad to know Rodney was able to assist you at Mercedes-Benz of Orange Park. Thanks for choosing us and sharing your experience!
Google Review
- November 02, 2023
Great service and fantastic customer service.
Response from the owner Replied: We're glad you enjoyed working with us! We hope to see you again for another great service at Mercedes-Benz of Orange Park!
Google Review
- November 02, 2023
Great efficient, nice
Response from the owner Replied: The Mercedes-Benz of Orange Park team appreciates the great review, Linda!
Google Review
- November 02, 2023
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Google Review
- November 02, 2023
Response from the owner Replied: Albert, it's great to hear you had a five-star experience with Rodney! We'll pass this along. - The Mercedes-Benz of Orange Park Team
Google Review
- November 02, 2023
I love Ted….and more importantly I trust Ted!Always a great service experience because Ted makes everything go smoothly
Response from the owner Replied: Cami, we're delighted to know that Ted consistently provides you with a smooth service experience at Mercedes-Benz of Orange Park. Thanks for your trust and support!
Google Review
- November 02, 2023
The service was phenomenal!!!
Response from the owner Replied: We're so glad we delivered a 5-star experience, Terrence. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- November 01, 2023
Marc Miller is a great salesman, very personable, straight shooter, very honest. The entire experience at the dealership was tremendous. The team at Mercedes-Benz of Orange Park is top notch.
Response from the owner Replied: Mark, thank you for sharing your experience with Marc and our service team at Mercedes-Benz of Orange Park! We are thrilled that you have consistently had great experiences with us and appreciate your loyalty. We hope to see you down the road for any of your future needs!
Google Review
- November 01, 2023
Great service experience
Response from the owner Replied: Jill, we're so glad to know that Zarinea provided you with top-notch service at Mercedes-Benz of Orange Park. We appreciate your kind words and look forward to seeing you again!
Google Review
- November 01, 2023
Great service, the response was terrific and I appreciated the sped at which the vehicle was repaired. I will definitely be back.... Rodney took care of everything that I needed done.
Response from the owner Replied: Escubar, we're glad to know Rodney and our team at Mercedes-Benz of Orange Park provided you with great service. We appreciate your feedback and look forward to seeing you again!
Google Review
- October 31, 2023
Outstanding service and support from Ted K. and Mercedes of Orange Park! Clear about what was going to be done with my GLC and had no unanswered questions. The text format for communication was great. I was skeptical at first but found this was a great method for keeping in touch. Appreciate the...
Response from the owner Replied: Gregory, it's fantastic to know that Ted, Mike, and the rest of our team here at Mercedes-Benz of Orange Park provided you with such exceptional service. We appreciate your recommendation and look forward to assisting you in the future!
Google Review
- October 31, 2023
Excellent service just as I expected!A shoutout to Rodney Rivers my service advisor and Ty for changing my oil and completing the multi- point inspection on my GLC- 300. All smiles and no stress.
Response from the owner Replied: We are so happy that Rodney, Ty, and our Mercedes-Benz of Orange Park team earned your five stars. Thanks for taking the time to write us a review Eldria!
Google Review
- October 28, 2023
When I say what a wonderful experience I had. I never had this type of experience with no other dealership. They where top shelf from Accommodate me with my new car answer all the questions that I had. Thanks Mike in service you really did make this experience worth the ups and downs that I had...
Response from the owner Replied: Cookie, we're so glad to know that Mike and our team at Mercedes-Benz of Orange Park provided you with an exceptional experience. We appreciate your kind words and look forward to serving you again in the future!
Google Review
- October 28, 2023
Left by Robert M.
I have been bringing my vehicles to MB of Orange Park for many years and this last experience serves to solidify this decision. Brought my car in for some previously discovered repair needs. Once the technician completed his initial teardown of the vehicle, he discovered that a different part was...
Response from the owner Replied: Robert, thank you for taking the time to review Mercedes-Benz of Orange Park! We will pass along your appreciation to Ted, Doug, and the team. Safe travels!
Google Review
- October 28, 2023
Mike was very helpful and informative. I was in and out in no time. Thank you Mike for your courtesy!!!
Response from the owner Replied: Jacqueline, we're delighted to know Mike provided you with a quick and informative experience at Mercedes-Benz of Orange Park. Thanks for the shout-out!
Google Review
- October 28, 2023
Response from the owner Replied: Thanks so much, Frank! All of us at Mercedes-Benz of Orange Park appreciate the awesome rating.
Google Review
- October 28, 2023
Response from the owner Replied: Thanks so much, Krishna! The Mercedes-Benz of Orange Park team looks forward to seeing you again down the road.
Google Review
- October 27, 2023
Sales man allowed the car to sell itself, he gave us the car to test at our convenience, and then performed a detailed demonstration of the vehicle controls and capabilities. Impressive.
Response from the owner Replied: We are glad to hear that Andy has taken excellent care of you and your vehicle. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- October 27, 2023
Response from the owner Replied: Shirley, we're so glad to know that Mike and our team delivered outstanding service here at Mercedes-Benz of Orange Park. We appreciate your kind words and look forward to serving you again in the future! Take care!
Google Review
- October 27, 2023
Rod my service manager always treat me like family. He is the kindest, understanding and helpful gentleman. Thank you
Response from the owner Replied: Gracelyn, it's wonderful to know that Rod and our team at Mercedes-Benz of Orange Park always make you feel like family. We appreciate your kind words!
Google Review
- October 27, 2023
Great service! Trevor listened to my concerns and all were addressed.
Response from the owner Replied: Maria, we’re happy to hear that Trevor was able to demonstrate our commitment to great service! This is exactly the type of feedback we work hard for at Mercedes-Benz of Orange Park.
Google Review
- October 27, 2023
Tammy was so professional and caring. She is an asset to your company. Thanks Tammy!
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you, Shirley!
Google Review
- October 26, 2023
OUTSTANDING!!
Response from the owner Replied: Thanks for commending our service, Aracelly! We hope to see you at Mercedes-Benz of Orange Park again soon!
Google Review
- October 26, 2023
Was wonderful
Response from the owner Replied: We're glad you enjoyed working with us! We hope to see you again for another top-notch experience at Mercedes-Benz of Orange Park!
Google Review
- October 26, 2023
Rodney is a rockstar!! Excellent customer service
Response from the owner Replied: Rodney will appreciate the kudos! Thanks for sharing your experience of working with our excellent team at Mercedes-Benz of Orange Park!
Google Review
- October 26, 2023
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- October 26, 2023
After having returned to MB Jacksonville for another attempt at service after my service advisor Dennis Blanco transferred there from MB Orange Park and given its more convenient location, I was once again disappointed with the experience. It's not their service advisors but, for some reasons,...
Response from the owner Replied: Scott, we're delighted to know you had another great service experience with Ted and our team at Mercedes-Benz of Orange Park. Your recommendation means a lot! Safe travels until your next visit.
Google Review
- October 26, 2023
Response from the owner Replied: It's our pleasure, LeAnthony! We're always striving to provide the most efficient service possible. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- October 26, 2023
Great service, Rodney my advisor is the best.
Response from the owner Replied: Nobie, we are so delighted to hear you are always satisfied working with Nobie. Thank you for choosing Mercedes-Benz of Orange Park for your service needs!
Google Review
- October 26, 2023
Ted K at OP Mercedes is the Best ! Explains all the details.
Response from the owner Replied: Paul, we will make sure your kind words reach Ted. Thank you for trusting Mercedes-Benz of Orange Park with your automotive needs!
Google Review
- October 26, 2023
EXCELLENT!!EXCELENT!!
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Orange Park, Norman!
Google Review
- October 26, 2023
Brought my vehicle in for warranty work, the service department was top notch and quite pleasant to deal with, very pleased with the dealership as a whole. Keep up the awesome work!!
Response from the owner Replied: Jamie, it's great to know that our service department at Mercedes-Benz of Orange Park lived up to your expectations! We appreciate the positive feedback and will certainly keep striving for excellence. Thanks for choosing us!
Google Review
- October 25, 2023
Response from the owner Replied: Traci, it's great to know that Rodney has been providing you with excellent service here at Mercedes-Benz of Orange Park. We appreciate your kind words and look forward to serving you again in the future!
Google Review
- October 24, 2023
Ted was excellent pleasant ,helpful, considerate of my time to drop off my vehicle. Great experience with the car service teamThank you
Response from the owner Replied: We're delighted to know that Ted and our service team at Mercedes-Benz of Orange Park provided you with an excellent experience. Thanks for sharing your feedback — we appreciate it!
Google Review
- October 24, 2023
The service was great, a bit busy soAn appointment is a must. However follow questions after service is rendered and your gone, slow - no response from any messages left.
Response from the owner Replied: Shan, while I'm glad to hear that you are satisfied with our service, it's disappointing to learn that the rest of your experience left something to be desired. I'd like to step in right away and ensure your outstanding concerns are addressed. I will take a look for your information, but, in the event I cannot reach you, I've listed my number below. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- October 24, 2023
At the beginning of June, I inquired about a vehicle that I was interested in. Within minutes, I received several emails and phone call by Jabari Fowler which introduced himself as Internet Director Of Sales. I explained to him that the car was a surprise gift for my wife's belated birthday/Mother's...
Response from the owner Replied: Eddie, I'm truly sorry to read about your experience. It's clear we didn't meet the high standards you expected from us and for that, we apologize. We strive to ensure every customer has a positive experience and it seems like this was not achieved in your case. Your feedback is valuable as it helps us improve our service quality moving forward. Please reach out if there is anything more we can do to rectify this situation - Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- October 22, 2023
Response from the owner Replied: Sandra, thank you for the review! We are so glad to hear that you had a successful experience working with Anore and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you again down the road!
Google Review
- October 22, 2023
Response from the owner Replied: Yvonne, thank you for your business and kind review! We hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- October 21, 2023
EXCELLENT SERVICE
Response from the owner Replied: Alejandra, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- October 21, 2023
Response from the owner Replied: Thanks a bunch for your fabulous review, Major! See you next time at Mercedes-Benz of Orange Park!
Google Review
- October 21, 2023
Very professional and efficient.
Response from the owner Replied: It makes our day to see reviews like this, Behzad! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- October 20, 2023
Zarinea was absolutely amazing and so patient. It was a great pleasure
Response from the owner Replied: Zarinea will appreciate the kudos, Susann! Thanks for sharing your experience of working with our amazing team at Mercedes-Benz of Orange Park!
Google Review
- October 20, 2023
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Joseph!
Google Review
- October 20, 2023
Service B time… Mike was my Svc Asst. and all was well from beginning to end. Very patient, quiet spoken young man but knowledgeable about his job. I was in by 9 am, so i was able to take into the complimentary breakfast. It was great: egg white veggie omelette, yogurt & coffee. Busy but not...
Response from the owner Replied: Robbie, we're so glad to know that Mike and the rest of our team at Mercedes-Benz of Orange Park provided you with a top-notch service experience. It's great to learn about your satisfaction from start to finish! We appreciate your kind words and look forward to serving you again in the future.
Google Review
- October 20, 2023
Exelente Atention and sevice thanks
Response from the owner Replied: The team at Mercedes-Benz of Orange Park appreciates your review. Thank you, Salvador!
Google Review
- October 20, 2023
It’s always a professional, clean and happy environment
Response from the owner Replied: We're glad you've enjoyed working with us, Mario! We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- October 20, 2023
I love working with the Mercedes-Benz of Orange Park valet service. Whenever my car needs annual service, “uncle Tony” shows up with a smile on his face to pick it up and drive it to Jacksonville for the maintenance. Meanwhile, I get a lovely Mercedes loaner (which is always a newer version of...
Response from the owner Replied: Hilary, we're delighted to know that you've had such a positive experience with our valet service and "Uncle Tony" at Mercedes-Benz of Orange Park. We hope your car is running smoothly after its maintenance!
Google Review
- October 20, 2023
Response from the owner Replied: This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Orange Park.
Google Review
- October 20, 2023
From the moment I drove up everyone was super nice and helpful. Andy was great and caring!
Response from the owner Replied: Thank you so much, Rita! We appreciate your business here at Mercedes-Benz of Orange Park!
Google Review
- October 19, 2023
Response from the owner Replied: Brenda - Thank you for sharing this positive feedback about Ted! We are delighted that he delivered the five-star service all of our guests deserve. - Mercedes-Benz of Orange Park team
Google Review
- October 18, 2023
I was consistently updated with the work progress and my Service adviser was always available for updates.
Response from the owner Replied: Ken, it's great to know you were kept well-informed throughout your service visit at Mercedes-Benz of Orange Park. We appreciate the positive feedback and wish you safe travels ahead!
Google Review
- October 18, 2023
Sam has been very helpful in the new car buying experience. Will definitely recommend to everyone I know.
Response from the owner Replied: Devin, it's great to know that Sam was able to assist you with your new car purchase at Mercedes-Benz of Orange Park. Thanks for recommending us!
Google Review
- October 18, 2023
Very helpful and knowledgeable about his job
Response from the owner Replied: George, we appreciate your business and kind review! The team at Mercedes-Benz of Orange Park looks forward to seeing you again soon.
Google Review
- October 16, 2023
Ted is an awesome service advisor. I trust him to take care of my car’s service needs. I can always count on him to give me good advice.He’s the reason I will consider buying another Mercedes when the time comes to get a new vehicle. Service after the sale is what’s most important.
Response from the owner Replied: Lynn, we're delighted to know that Ted has been a reliable and trustworthy advisor for your service needs at Mercedes-Benz of Orange Park. We appreciate the trust you've placed in us and look forward to assisting with any future vehicle purchases!
Google Review
- October 16, 2023
Response from the owner Replied: Frederick, thank you for sharing! We appreciate your business and we hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- October 16, 2023
They took me in with out an appointment, needed a new battery. Trevor has to be the busiest service person. While waiting for our car he had 5 other clients in the waiting room.Our only disappointment was the cafe wasn’t open for lunch. At least 10 clients wanted lunch. If that service is no longer...
Response from the owner Replied: Mary, we appreciate your understanding and patience during your recent visit to Mercedes-Benz of Orange Park. We're glad Trevor was able to assist you promptly despite the busy day! As for the cafe issue, thank you for bringing it up - we'll certainly look into this matter. We thank you for your business and hope to see you again in the future!
Google Review
- October 16, 2023
Love ❤️ this place! They will get you right! The Service Dept. provides fast and friendly service with a smile. I also love the free in/out car wash for ALL Mercedes-Benz buyers. They also tinted my truck's front two windows. Thank you to the young man who tinted my windows (you did a great job)....
Response from the owner Replied: Jqueen, we're delighted to know you had such a positive experience at Mercedes-Benz of Orange Park! We strive for fast and friendly service with every visit. Enjoy your freshly tinted windows and we hope to see you back again down the road!
Google Review
- October 15, 2023
A few weeks ago, my wife and I visited Mercedes Benz of Orange Park and Jabari Fowler was our salesperson. We were and truly surprised with his extensive vehicle knowledge, attention to detail along with concern about my needs. Jabari made the entire purchasing process a pleasant experience with...
Response from the owner Replied: Congratulations on the purchase of your 2023 GLE AMG 53, Kevin! It's great to hear that Jabari's expertise was instrumental throughout the process at Mercedes-Benz of Orange Park. Thanks for sharing your experience with us - enjoy the ride!
Google Review
- October 14, 2023
Percy really made me feel very comfortable was very knowledgeable and help me to make the best decision on getting me into my Brandnew Mercedes....
Response from the owner Replied: Ebony, it's fantastic to know that Rodney has been so helpful and knowledgeable during your visits to Mercedes-Benz of Orange Park. We appreciate the positive feedback!
Google Review
- October 14, 2023
Response from the owner Replied: Hi Jerry - Thank you for leaving Mercedes-Benz of Orange Park a five-star review! It's fantastic to hear that Rodney and our team consistently deliver professional, accommodating service. Take care!
Google Review
- October 14, 2023
Response from the owner Replied: We're so pleased to see that you had a wonderful experience with Rodney and the Mercedes-Benz of Orange Park team. Thank you for the kudos, Michelle. We look forward to your next visit!
Google Review
- October 14, 2023
Mr. Mike was very knowledgeable and he took care of my " baby" the best is possible like alwayesThank You sir God bless
Response from the owner Replied: We're glad to know that Mike took great care of your ride here at Mercedes-Benz of Orange Park. We appreciate the kind words and look forward to serving you again in the future!
Google Review
- October 14, 2023
They did a fantastic job thank you
Response from the owner Replied: Christopher, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- October 13, 2023
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The Mercedes-Benz of Orange Park Team
Google Review
- October 13, 2023
Ted in service is always on top of his customers!!!
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park appreciates the positive feedback. Thank you, Peter!
Google Review
- October 13, 2023
Response from the owner Replied: Hector, thank you for the review! We appreciate the kind feedback about Mike and hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- October 13, 2023
Excellent service. Ted always demonstrates professionalism, product knowledge and customer concern when servicing my vehicle.
Response from the owner Replied: Thank you, James, for the five-star review! We will give kudos to Ted and our team for another great experience. See you next time!
Google Review
- October 13, 2023
Response from the owner Replied: Marcus, we're thrilled Zarinea welcomed you back with the outstanding customer service you've come to expect at Mercedes-Benz of Orange Park! Thank you for being a loyal customer. We look forward to your next visit!
Google Review
- October 13, 2023
Response from the owner Replied: Joe, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- October 13, 2023
I could not be happier with the service I received from Mercedes -Benz OP. Trevor went above and beyond in getting my car repaired when no one else was able to. I highly recommend them. You will not be disappointed.
Response from the owner Replied: Robin, we're delighted to know Trevor and our team at Mercedes-Benz of Orange Park were able to assist with your car's repair. Thanks for recommending us!
Google Review
- October 12, 2023
Left by Carolyn E.
Always get A plus service. My service advisor, Ted K is the best ever! I have been with him since 2004! He needs a big promotion
Response from the owner Replied: Your continued confidence in Mercedes-Benz of Orange Park means so much to us! We will certainly let Ted know you can always rely on him, Carolyn. Have a fantastic day!
Google Review
- October 12, 2023
Left by Beverley A.
Love this dealership! I purchase my vehicles from here and have service done here as well. They provide the most fabulous cafe where delicious breakfasts and lunches are served. Kayla is great! Josh is hands on and ensures satisfaction of the customers. Mr Aaron Mong has the BEST dealership in...
Response from the owner Replied: Hi Beverley - Thank you for giving a shoutout to Josh, Aaron, and the Mercedes-Benz of Orange Park team! We are so glad to deliver five-star service. See you next time!
Google Review
- October 12, 2023
As usual Fields Mercedes Orange Park had EXCELLENT service. Trevor was so attentive and my car was ready earlier than I expected!!
Response from the owner Replied: Jackie, we're delighted to know Trevor and the team at Mercedes-Benz of Orange Park provided you with excellent service. Thanks for sharing your experience!
Google Review
- October 12, 2023
Response from the owner Replied: BJ, we're glad to know Mike provided top-notch service for your car at Mercedes-Benz of Orange Park. We always aim to go the extra mile! Thanks for sharing this positive feedback with us.
Google Review
- October 12, 2023
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Orange Park, Kendell!
Google Review
- October 12, 2023
Thanks to Rodney and Mercedes Benz of OP for always providing the best service for my GLS!
Response from the owner Replied: We're glad to hear Rodney and the team have consistently provided you with top-notch service, Heather! We appreciate your business and look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- October 12, 2023
Response from the owner Replied: Thanks for the excellent review of Mercedes-Benz of Orange Park, Patti!
Google Review
- October 12, 2023
Service was great. But that customer service was TOP TIER! Thank you ❤️
Response from the owner Replied: We're glowing, Candace! Thanks for recognizing our team's excellence here at Mercedes-Benz of Orange Park. See you down the road!
Google Review
- October 11, 2023
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. We hope to see you again down the road, Robert!
Google Review
- October 11, 2023
Response from the owner Replied: There’s nothing like seeing a great review on our page. Thank you, Regina!
Google Review
- October 11, 2023
Rodney Rivers is the Best!!
Response from the owner Replied: Tracie, we're delighted to know you had a great experience with our service team at Mercedes-Benz of Orange Park. We always aim for efficiency and timeliness! Drive safe in your 2015 Mercedes-Benz S550!
Google Review
- October 10, 2023
Response from the owner Replied: Gary, it was our pleasure to deliver quality and timely service! Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- October 10, 2023
I was treated very professionally & promptly by the service assistant. She ensured that I was throughly briefed on all technical & none technical matters with my car. I am very pleased with the work rendered so far.Arthur Miles Jr.
Response from the owner Replied: Arthur, we're glad to know our service team provided you with prompt and professional assistance at Mercedes-Benz of Orange Park. We appreciate your feedback and are pleased that you're happy with the work done on your car!
Cars.com Review
- October 10, 2023
My technical advisor, Andy, has made an unpleasant - car repair - a very pleasant experience. He’s courteous and his professionalism second to none. I would highly recommend his service for he goes above and beyond for customer… thank you, Andy.
Dealer Replied: Dennis, we're delighted to know that Andy turned your car repair experience into a pleasant one at Mercedes-Benz of Orange Park. Thanks for the recommendation and kind words!
Google Review
- October 09, 2023
Big Family I am employed here 😁 ❤️
Response from the owner Replied: Tammy, thank you for sharing this praise for Mercedes-Benz of Orange Park! We're grateful to have you as part of the family!
Google Review
- October 09, 2023
Response from the owner Replied: We couldn't ask for a better review! Thank you for being a Mercedes-Benz of Orange Park customer, Roberto!
Google Review
- October 07, 2023
Great experience coming to Mercedes-Benz of Orange Park to get my new tires and service done. Mike, my service advisor, was extremely helpful and knowledgeable when we were talking about tire replacements. He was very communicative throughout the entire process and so patient in answering all of my...
Response from the owner Replied: We're delighted to know that you had a great experience at Mercedes-Benz of Orange Park! It's fantastic to learn how helpful and communicative Mike was during your visit. We appreciate the kind words, and we look forward to seeing you again for future services!
Google Review
- October 06, 2023
WOW!Thank you Andy for all your help. I purchased my Mercedes from another dealership and needed a side mirror replaced I was advised take my vehicle to Mercedes-Benz of Orange Park. My experience at Mercedes - Benz of Orange Park was exceptional. Andy set-up my repair and assist me throughout the...
Response from the owner Replied: Anita, it's great to know that Andy and our team at Mercedes-Benz of Orange Park were able to assist you with your side mirror replacement. We're always here for any service needs! Thanks for the kind words, and safe travels!
Google Review
- October 06, 2023
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thank you for the kind words!
Google Review
- October 06, 2023
Zarinea was Amazing ! Went above and beyond for my service Appt and the receptionist Aniah was very sweet . Likely recommend
Response from the owner Replied: Tyler, we're delighted to know that Zarinea and Aniah made your service appointment a great experience at Mercedes-Benz of Orange Park. Thanks for the recommendation!
Google Review
- October 05, 2023
Left by Grace H.
Response from the owner Replied: We’re glad we could deliver a 5-star experience, Grace!
Google Review
- October 05, 2023
Great service
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Orange Park, Greg! We pride ourselves on great service and hope to see you down the road!
Google Review
- October 05, 2023
Mercedes Benz of Orange Park did an excellent yesterday. Thank you Mike.
Response from the owner Replied: Thanks for the shout-out, Gary! Mike and the team at Mercedes-Benz of Orange Park are always here to help. See you next time!
Google Review
- October 04, 2023
I’ve had the worst experience and feel like i’ve been taken advantage of. I came in for a routine service, was only there for 1.5 hours & the labor came back for almost $800!! I will never be back.
Response from the owner Replied: I'm sorry to read about your recent experience with us. We strive for transparency in all our services and it's concerning that you feel taken advantage of. I'd like the opportunity to discuss this further, so please reach out when convenient for you. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- October 04, 2023
The best service we have ever had. Mercedes documents each repair with a video. Also they are available for any questions. I had the best (not stressful) experience with Mercedes’ Orange Park.
Response from the owner Replied: Thank you for being such a fan of the Mercedes-Benz of Orange Park service team, Robin! We will be sure to let everyone know you appreciated all of their hard work. Safe travels!
Google Review
- October 04, 2023
Wow extremely dishonest sales department.I purchased a car from Mercedes Benz of Orange Park in April 2020. My salesman, Jabari Fowler, handed me a CarFax that was printed on 3/16/20 (I still have the original copy with date of print in the corner). There was no mention of an accident. Furthermore,...
Response from the owner Replied: I am very sorry to hear about your frustrating experience. We are committed to being upfront with customers so it was concerning to see this feedback. I think it might be best if we spoke directly and I invite you to give me a call. Thank you, Sean Dowling - Pre-Owned Sales Manager - (904) 777-5900
Google Review
- October 04, 2023
I have been doing business with this dealership since they first opened and have never had a major complaint. Recently, I was in for what I thought would be minor problems concerning battery check and engine light, but it turned into a 4 hour wait and during that time my Service Rep, Paul Sanders...
Response from the owner Replied: Sharron - thank you for trusting Mercedes-Benz of Orange Park with your vehicle. We're glad to hear that Paul was so accommodating during your visit as customer satisfaction is our priority!
Google Review
- October 04, 2023
My family and I have been using Ted Kypreos for many years. He is one of the main reasons we remain loyal to Mercedes service.
Response from the owner Replied: Brian, it's great to know that Ted has been a key part of your positive experiences at Mercedes-Benz of Orange Park. We appreciate your loyalty and look forward to serving you for many more years!
Google Review
- October 03, 2023
Test drove a vehicle with Jhanie and she was top notch salesperson there! Showed me several vehicles and was very knowledgeable about each one which helped a lot. She gave me a tour of the facility and made me feel very comfortable. Very soft spoken, knowledgeable and very genuine.
Response from the owner Replied: We're delighted to know that Jhanie was able to assist you in finding the right vehicle at Mercedes-Benz of Orange Park. We strive for genuine, knowledgeable service and it's great hearing your experience reflected just that!
Cars.com Review
- October 03, 2023
I was treated excellent. Everyone was very friendly and helpful. They even offered a military discount. Food and refreshment was great. No dealership hasn’t so helpful like they have.I thanked them very much for their kindness.
Dealer Replied: Magda, it's great to know you had such a positive experience at Mercedes-Benz of Orange Park. We appreciate your kind words and thank you for recognizing our team's efforts!
Google Review
- October 03, 2023
It was my first time at the Orange Park location. Yas was absolutely amazing and professional. The facility was clean and the staff was courteous.
Response from the owner Replied: Thanks for the 5-star review! We are glad to have you as a new client of Mercedes-Benz of Orange Park!
Google Review
- October 03, 2023
Andy and this dealership are amazing, everything was completed quickly and with all the MB dealerships I’ve dealt with they are by far more superior.
Response from the owner Replied: Brian, we're delighted to know that Andy and our team at Mercedes-Benz of Orange Park provided you with an exceptional experience. We strive for excellence in all aspects of our service. Thanks for your review!
Google Review
- October 02, 2023
Response from the owner Replied: Shirley, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- October 02, 2023
Response from the owner Replied: Ernest, thanks for the review! We appreciate the kind feedback about Mike and hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- October 01, 2023
Great experience taking my car in for service! The team at Mercedes Benz was very friendly and communicative. My Service Advisor, Zarinea made sure all my concerns were addressed and that my car was serviced promptly. The team members also remembered my name when I came back to pick up my vehicle...
Response from the owner Replied: Natalie, we're delighted to know you had a great experience with Zarinea and the rest of our team at Mercedes-Benz of Orange Park. Excellent communication and efficiency are our top goals, and it's great to know your first visit exceeded expectations. Until next time, drive safely!
Google Review
- October 01, 2023
Absolutely incredible experience! My service advisor was Zarinea and she is fantastic! I will be doing all my service and maintenance with Field's Mercedes Benz based on the incredible customer experience I had this weekend. I would give 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Response from the owner Replied: JaDee, it's fantastic to know that Zarinea provided you with such an incredible experience here at Mercedes-Benz of Orange Park. We're looking forward to assisting with all your future service and maintenance needs!
Google Review
- October 01, 2023
Mike was our Service Manager and he was awesome. He provided great customer service was made himself available to answer all of our questions and concerns. Thank you Mike!
Response from the owner Replied: Sheila, we're so glad to know that Mike provided you with such great service here at Mercedes-Benz of Orange Park. Thanks for your kind words and support!
Google Review
- September 30, 2023
Response from the owner Replied: Thank you, Susan, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- September 29, 2023
Great customer service and attention to detailAll were friendly and helpful
Response from the owner Replied: Robert, thank you for the great review! We appreciate your business here at Mercedes-Benz of Orange Park.
Google Review
- September 29, 2023
Response from the owner Replied: Thank you for the 5-star review of Mercedes-Benz of Orange Park, Stephanie!
Google Review
- September 29, 2023
Professional and helpful when I had a question. Returned my call promptly.
Response from the owner Replied: We're glad you enjoyed our attentive service, Susie! We appreciate your business and look forward to assisting you again at Mercedes-Benz of Orange Park!
Google Review
- September 29, 2023
Left by Jerry G.
Nice and very helpful in the parts department.
Response from the owner Replied: Jerry, we're glad to know Zarinea was able to assist you with your vehicle repair at Mercedes-Benz of Orange Park. We appreciate the positive feedback and look forward to seeing you again!
Google Review
- September 29, 2023
Paul and Andy are excellent. They got me in quickly, and I'm very happy with the result. Really excellent and strongly recommend
Response from the owner Replied: We're glad to know that Paul and Andy here at Mercedes-Benz of Orange Park were able to assist you efficiently and effectively. Your recommendation means a lot, thanks for sharing your experience!
Google Review
- September 28, 2023
Response from the owner Replied: We are thrilled to hear that you have always been taken care of by Ted. Thank you for being a valued client of Mercedes-Benz of Orange Park, Arleen.
Cars.com Review
- September 28, 2023
Rodney is my favorite advisor, he has taken care of our family for years. He is very trustworthy, dedicated and reliable. We recommend him and Mercedes Orange Park to all our friends.
Dealer Replied: We're so pleased to know that Rodney has been able to provide you with such great service over the years at Mercedes-Benz of Orange Park! Your recommendation means a lot to the entire team. Thank you for all your support!
Google Review
- September 28, 2023
Impeccable experience from your incredible salesperson, Fred to the amazing customer service team! Highly recommend buying from Mercedes-Benz of Orange Park
Response from the owner Replied: Thanks for recommending Mercedes-Benz of Orange Park, Tom! We'll be sure to let Fred know his assistance was appreciated, and we hope to work with you down the road. Happy driving!
Google Review
- September 26, 2023
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Orange Park above the rest, Robert! We look forward to keeping your car in tip-top shape for miles to come!
Google Review
- September 26, 2023
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you, Inesa!
Google Review
- September 25, 2023
Rodney in service is excellent. I love his customer service and his ability to get things done. I was never a fan of Benz in Orange Park I would drive to Tampa to get great service but because of Rodney I will be making orange park my home. He da man!
Response from the owner Replied: We're delighted to know that Rodney's excellent service has made a positive impact on your experience with Mercedes-Benz of Orange Park. We appreciate the kind words and look forward to seeing you again down the road!
Google Review
- September 24, 2023
Everyone I encountered was first class all the way, my service advisor Andy is probably the best I've ever dealt with. I really can't say enough about Everyone, just a relaxed great environment, thanx guys.
Response from the owner Replied: William, it's great to know that Andy and our team at Mercedes-Benz of Orange Park have been able to provide you with top-notch service. We're glad the warranty has come in handy for you! Enjoy your clean ride home!
Google Review
- September 24, 2023
Response from the owner Replied: It makes us happy to hear that our staff members are providing the extraordinary care we aim for. Thank you for the kind words and for trusting the Mercedes-Benz of Orange Park team with your vehicle care. Come see us again next time!
Google Review
- September 23, 2023
Even though there was an initial mixup with the installation of a weather seal, Andy's professional approach in solving the problem was fantastic. My wife was totally happy when we picked up her vehicle and we would definitely recommend Andy as a service advisor to our friends.
Response from the owner Replied: Sebastian, it's great to know that Andy was able to resolve the issue and leave you with a positive experience at Mercedes-Benz of Orange Park. We appreciate your recommendation!
Google Review
- September 21, 2023
Response from the owner Replied: Kamran, this review made our day. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- September 21, 2023
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of Orange Park!
Google Review
- September 21, 2023
Response from the owner Replied: We look forward to serving you next time Bruce, thanks!
Google Review
- September 21, 2023
Left by Shawn M.
Response from the owner Replied: Shawn, we're delighted to know that Rodney provided you with a seamless and satisfying experience at Mercedes-Benz of Orange Park. Your praise for his service is much appreciated! We look forward to your next visit.
Google Review
- September 20, 2023
Great and exceptional service and attention from the service department. Specially from Ted, always professional and also a great person
Response from the owner Replied: Alex, we're glad to know that Ted and our service department at Mercedes-Benz of Orange Park provided you with exceptional service. Thanks for your kind words!
Google Review
- September 19, 2023
This was my first service trip to MB of Orange Park, however it will not be my last! Rodney Rivers, my Service Advisor was exceptional! His assistance and follow-up from start to finish was top notch! I highly recommend MB of OP for your Mercedes service needs!
Response from the owner Replied: Russ, we're delighted to know that Rodney and our team at Mercedes-Benz of Orange Park provided you with exceptional service. We appreciate your recommendation and look forward to assisting you in the future!
Google Review
- September 19, 2023
Had a really good experience as everything was taken care of by Ted and also did a smooth job with the service.
Response from the owner Replied: We're glad to know that Ted and our team at Mercedes-Benz of Orange Park provided you with a smooth service experience. Thanks for sharing your feedback!
Google Review
- September 18, 2023
Mike was excellent in taking the time with me and explaining all the details with my vehicle. Outstanding customer service.
Response from the owner Replied: We're glad to know Mike provided you with excellent service at Mercedes-Benz of Orange Park. Thanks for sharing this outstanding review!
Google Review
- September 18, 2023
Great response time, less than 2 hours. 👍🏽
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- September 18, 2023
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate your great review, thank you!
Google Review
- September 17, 2023
The service..........lets just say the service and the fresh breakfast hands down THE BEST!!!!!
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- September 16, 2023
Left by David S.
Ted is the best! He always provides 5 star service!
Response from the owner Replied: David, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- September 16, 2023
I just wanted to thank Andy T. (Service Advisor) and the rest of the service team for their work in getting me back on the road. Especially when it was at the tail end of their Saturday. Also thankful to have decided on getting tire and wheel protection, along with the maintenance plans up front. I...
Response from the owner Replied: We're glad to know that Andy and our service team at Mercedes-Benz of Orange Park were able to assist you, especially towards the end of a busy Saturday! Your recommendation for tire and wheel protection, along with maintenance plans, is much appreciated. Safe travels ahead!
Google Review
- September 16, 2023
The car service in Orange Park Mercedes dealership was amazing!! Mike, my representative so attentive and informative with the status of my car. now sounds Boulevard show me complete details step-by-step going on with my car. , Mike definitely was customer service obsessed, I will be coming back...
Response from the owner Replied: Brenda, we're delighted to know that Mike provided you with such excellent service at Mercedes-Benz of Orange Park. We appreciate your feedback and look forward to seeing you again!
Google Review
- September 16, 2023
I was a loyal customer of Acura since 1994. Their service is good, but Mercedes Benz is GREAT! Attentive reps and outstanding customer service.
Response from the owner Replied: Tami, we're delighted to know you had a great experience at Mercedes-Benz of Orange Park. We strive for fast and friendly service! Thanks for your kind words about our staff and amenities.
Google Review
- September 15, 2023
I was so pleased with the professionalism and support from Trevor, my service advisor and Paul, service manager. They really made me feel like they value my business and more importantly me as a Mercedes-Benz customer. Thanks so much for your friendly demeanor and welcoming attitude. I feel...
Response from the owner Replied: Demetta, we're so glad to know that Trevor and Paul provided you with such a positive experience at Mercedes-Benz of Orange Park. We appreciate your kind words and look forward to assisting with all your future service needs!
Google Review
- September 15, 2023
Response from the owner Replied: We're delighted to know you had an amazing service experience with Rodney at Mercedes-Benz of Orange Park! Your kind words are greatly appreciated. Safe travels and see you next time!
Google Review
- September 15, 2023
Left by Adam S.
Professional and fast service.
Response from the owner Replied: We're glad you enjoyed our efficient service, Adams! We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- September 15, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We appreciate your business.
Google Review
- September 15, 2023
Response from the owner Replied: Robert, we're glad to know your recent visit to Mercedes-Benz of Orange Park was satisfying and that Ted provided you with timely service! Thanks for sharing this positive feedback.
Google Review
- September 15, 2023
Fast clean you feel like a real person in orange park Mercedes
Response from the owner Replied: James, thank you for leaving us your positive feedback. - The Mercedes-Benz of Orange Park Team
Google Review
- September 15, 2023
Response from the owner Replied: Cher, it's wonderful to know that Ted and Tony have consistently provided you with excellent service at Mercedes-Benz of Orange Park over the years. We appreciate your loyalty!
Google Review
- September 15, 2023
Great experience, good communication and problem resolution. Rodney is a rock star!
Response from the owner Replied: Viki, thank you for taking the time to share your Mercedes-Benz of Orange Park experience! We'll be sure to pass the praise along to Rodney. Have a great day!
Google Review
- September 15, 2023
Ted K was very professional in dealing with customers. My car was finished on time, as he promised. The price estimate was spot on as well. Keep up the good work!
Response from the owner Replied: Thank you for taking the time to leave Mercedes-Benz of Orange Park a five-star review! We are glad that Ted was professional and ensured your vehicle was completed on time. See you down the road!
Google Review
- September 14, 2023
Great service provided! Mike was awesome!
Response from the owner Replied: Mike will appreciate the kudos, Vonnie! Thanks for sharing your experience of working with our great team at Mercedes-Benz of Orange Park!
Google Review
- September 13, 2023
Left by Curtis L.
Usual good experience. Didn’t have an appointment but Ted squeezed me in. All good
Response from the owner Replied: Curtis - Thank you for leaving Mercedes-Benz of Orange Park this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Ted will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Google Review
- September 13, 2023
From arrival to departure, service was outstanding. Friendly, courteous, helpful and very professional.
Response from the owner Replied: Judy, we're delighted to know you had an outstanding experience at Mercedes-Benz of Orange Park. Thanks for recognizing our friendly and professional service!
Google Review
- September 13, 2023
I worked with Jhanie Bucsit and team to get me into more debt…I mean get a super nice S580. They made the deal work and I am happy with the service.
Response from the owner Replied: We're glad to know our team at Mercedes-Benz of Orange Park was able to help you find your perfect ride! It's great that they made the deal work for you. Enjoy your new Mercedes S 580 and thank you for sharing this positive feedback!
Google Review
- September 13, 2023
Great service. Thank you Rodney for your assistance!
Response from the owner Replied: Vicky, thanks for the review! We appreciate the kind feedback about Rodney and hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- September 13, 2023
Rodney was good to deal with
Response from the owner Replied: We are delighted to hear from you, Tom. Thank you for the great review of Rodney and Mercedes-Benz of Orange Park!
Google Review
- September 12, 2023
Response from the owner Replied: Yan, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- September 12, 2023
Response from the owner Replied: We’d like to express our gratitude for your kind review. Thanks, Mike!
Google Review
- September 12, 2023
I followed Rodney to the OP location from Atlantic Blvd. Couldnt ask for better service.
Google Review
- September 12, 2023
Left by Shari Z.
Very prompt and courteous
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your business, Shari!
Google Review
- September 12, 2023
Response from the owner Replied: Viktor - I'm sorry that you were not satisfied with your experience. I would really appreciate your feedback, and I'd like the opportunity to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider contacting me? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- September 12, 2023
Everyone was very friendly. It was my first time there, I enjoyed a complimentary omelet made by a nice woman. It was delicious. Had trouble when I had to check out because it was over $100.00 from quote given twice. The manager was called and made it right. Visit was pleasant. A+ will be back.
Response from the owner Replied: Marianne, we're glad to know your first visit at Mercedes-Benz of Orange Park was pleasant, and you enjoyed the complimentary omelet! We apologize for any confusion with the quote, but are happy that our manager could resolve it. Looking forward to seeing you again in future visits!
Google Review
- September 12, 2023
Response from the owner Replied: Willalene, thank you for the positive feedback about your recent visit to Mercedes-Benz of Orange Park!
Google Review
- September 12, 2023
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- September 11, 2023
Thank you Ms Z Thompson for doing everything you could possibly do to make my experience pleasant. I really appreciate your customer service.
Response from the owner Replied: We're so happy that you had a pleasant experience with the Mercedes-Benz of Orange Park team, Deborah! Thank you for the fantastic review and for giving our staff a shout-out - your support means the world to us! Take care.
Google Review
- September 11, 2023
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Orange Park a review! Have a great day, Pat!
Google Review
- September 09, 2023
I had an amazing experience with Jhanie ! She made the process super smooth 10 out 10 WILL RECOMMEND!!!!
Response from the owner Replied: Chris, it's great to know Jhanie provided you with such a smooth experience at Mercedes-Benz of Orange Park. Thanks for the recommendation!
Google Review
- September 09, 2023
This was a great experience. While no one wants to deal with a broken car, this was a great experience, from the transport of my vehicle, to the update on what was going on Rodney my service concierge kept me in the loop. Then when repairs were done they emailed and texted me so I could pay online...
Response from the owner Replied: Chrystal, we're glad to know Rodney and our team at Mercedes-Benz of Orange Park made your experience a positive one. We appreciate the feedback and look forward to assisting you in the future!
Google Review
- September 09, 2023
Jhanie Bucsit was a pleasure to work with I highly recommend her. Very knowledgeable and professional sales woman! Thank you again.
Response from the owner Replied: We're delighted to know that you had a positive experience with Jhanie and our team here at Mercedes-Benz of Orange Park. We'll pass along your kind words and recommendation! Safe travels ahead!
Google Review
- September 09, 2023
Jhanie made my purchase easy and enjoyable! 10/10 highly recommend this dealership
Response from the owner Replied: We appreciate your positive feedback here at Mercedes-Benz of Orange Park! Thank you for sharing, Zach. Drive safe!
Google Review
- September 09, 2023
This was the easiest process I have ever had buying a car and my salesman Fred made everything so easy , especially when I was buying my SUV from Florida, when I Lived in Georgia
Response from the owner Replied: Lawrence, it's great to know that Fred and our team at Mercedes-Benz of Orange Park made your car-buying process seamless and positive! We appreciate the supportive review, and we hope you enjoy your new vehicle!
Google Review
- September 09, 2023
Rodney in the Service Department was OUTSTANDING!! It was a really great experience from pulling up to service to drop off my car to checking out. The entire staff made it a wonderful experience. I will definitely be a return customer. THANK YOU!!!
Response from the owner Replied: We're so glad to know that Rodney and our service team at Mercedes-Benz of Orange Park provided you with an outstanding service experience! We appreciate your kind words, and look forward to seeing you again. Thank you for choosing us!
Google Review
- September 08, 2023
My experience was outstanding from beginning to end. As soon as I drove up Michael took care of me and checked in my vehicle. He escorted me into the waiting area. Once I got coffee it didn't take long before Paul the service assistant inquired about what service my car required, order my parts, and...
Response from the owner Replied: Thanks a ton for your support, Angela! We're thrilled to hear that Trevor went the extra mile to ensure your service went smoothly. Until next time, drive safely!
Google Review
- September 08, 2023
Left by Tiffany A.
Always a pleasure with Alex. Over 10+ years and he never disappoints. My car buying experience is always top tier and Brittany was extremely knowledge and was able to get the transaction done fast! 10 out of 10!
Response from the owner Replied: Tiffany, it's fantastic to know that Alex and Brittany have consistently provided you with top-tier service at Mercedes-Benz of Orange Park. We appreciate your loyalty over the years. Enjoy your new car!
Google Review
- September 08, 2023
Left by Tiffany A.
Ted never disappoints! He’s always busy but makes you feel like you’re his only customer. Fast and extremely helpful! 10 out of 10!
Response from the owner Replied: We're so glad to know that Ted provided you with such excellent service here at Mercedes-Benz of Orange Park! It's great to see he made your experience a top-notch one. Thanks for the perfect score and kind words!
Google Review
- September 08, 2023
Ted did a great job of helping me out with my Mercedes .. Thank you Ted
Response from the owner Replied: Ted will appreciate the kudos, Terry! Thanks for sharing your experience of working with our great service team at Mercedes-Benz of Orange Park!
Google Review
- September 07, 2023
Response from the owner Replied: Clarence - Would you be willing to discuss your visit with me? I would like to learn more about your experience and what we can do to improve your 3-star rating. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- September 06, 2023
Zarinea did a great job of making sure I was well informed during my last visit. Give her a raise! Great job!!
Response from the owner Replied: Joseph, it's fantastic to know Zarinea provided you with such a well-informed visit at Mercedes-Benz of Orange Park. We appreciate your support and will certainly pass along your kind words!
Google Review
- September 06, 2023
Response from the owner Replied: We look forward to serving you next time, Suzy. Thanks!
Cars.com Review
- September 05, 2023
Ted is an outstanding service manager. He always solves any problem I have with the least amount of effort possible. The dealership is very professional and make service easy.
Dealer Replied: Gayle, we're delighted to know that Ted and our team at Mercedes-Benz of Orange Park have been able to make your service visits smooth and hassle-free. Thanks for sharing this positive feedback!
Google Review
- September 03, 2023
My service was exceptional.....I got my driver side lock actuator and driver side low beam replaced and it seemed like my drives better because Im assuming they just not just like at what you brought your car in for, but they also ensure your car is performing like it should.Just got my service B...
Response from the owner Replied: Orenn, we're delighted to know that you had an exceptional service experience at Mercedes-Benz of Orange Park. Our team always aims to ensure your vehicle is performing optimally. Thanks for the awesome feedback!
Google Review
- September 03, 2023
Excellent customer service
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Emmanuel!
Google Review
- September 03, 2023
Left by Kenneth P.
I had to call Rodney River, like 5 times to get him to call once. I left him messages after messages. I also informed him on the message, (after he told me the car would be ready that morning), that I really needed him to call me back because the 24-hour timeline to use the affirm card was going to...
Response from the owner Replied: Kenneth, I'm sorry to hear we let you down. We value your time and business, so it's disappointing to learn that you felt ignored by our team. Your feedback is important to us as we strive to improve our service. Please reach out directly so we can address this issue properly and ensure a better experience in the future. Thank you,Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- September 03, 2023
Very courteous, professional and friendly.
Response from the owner Replied: Seeing your review of Mercedes-Benz of Orange Park made our day. Thank you, Carlos!
Google Review
- September 02, 2023
very professional, friendly and knowlegable staff.
Response from the owner Replied: We're glad you enjoyed working with our team, Melanie! We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- September 02, 2023
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Nichol!
Google Review
- August 31, 2023
Yaz was amazing and very helpful!!!!
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review! Mike will appreciate the shoutout!
Google Review
- August 31, 2023
Great service
Response from the owner Replied: We're glad you enjoyed working with us, Jane! We hope to see you again for another great service at Mercedes-Benz of Orange Park!
Google Review
- August 31, 2023
I purchased a Mercedes GLA from Fred Thomie @ Mercedes Benz of Orange Park. And I couldn’t be happier.Fred went above and beyond to get me into a Mercedes that was right for me! He gives great customer service and answers any questions you may have. If you’re looking to buy a Mercedes Benz, Fred...
Response from the owner Replied: Shannon, we're delighted to know that Fred provided exceptional service and helped you find the perfect vehicle. Thanks for choosing us, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- August 31, 2023
Oddly the dealership I purhased this car from is just "was" just down the street on blanding. I find it no coincidence that this is just another headache. I have spoken face to face with Moe, Alex, and Paul. Moe is the GM. Today 8/21/23 he shook my hand, and bid me ado, as he rejected an...
Response from the owner Replied: Adam, I'm sorry to read about your experience and the frustration you're feeling. It's clear that we've missed our mark in providing a satisfactory service for you. We take matters like this very seriously and would appreciate an opportunity to discuss it further with you directly so we can better understand what happened here. Please reach out at your earliest convenience.Thank You,Paul Sanders - Service Manager(904) 777-5900 ext. 7320
Google Review
- August 31, 2023
I am writing to express my deep disappointment and frustration regarding the decline in the quality of service provided by Mercedes and the ongoing mechanical issues I have experienced with my leased 2022 GLC 300. This unfortunate situation has greatly affected my confidence in the brand and has...
Response from the owner Replied: Ashley, I'm truly sorry to read about the ongoing issues you've been experiencing with your vehicle. This is not reflective of the quality of service we aim for, and I sincerely apologize this matter has not been more promptly addressed. Your concerns are valid and deserve immediate attention - your safety is our priority, and I'd like to help resolve your vehicle's issue as soon as possible. Please reach out directly so we can continue this conversation and work toward a solution. Thank you,Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- August 29, 2023
Disappointed. I shared an issue with my vehicle with Rodney which was not addressed and is still occurring, and the issue was not even referenced in my paperwork which leads me to surmise that it was not even looked at while my car was in for a $2200 service. Very frustrating
Response from the owner Replied: Bruce, I'm sorry to learn about your frustration regarding the unresolved issue with your vehicle. It's important that our customers feel heard and that we address their concerns promptly. If you're open to discussing this feedback further, I'd like to help. Please reach out at your earliest convenience so we can work toward a solution here.Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- August 29, 2023
Left by Duwayne W.
He is very professional and helpful
Response from the owner Replied: Duwayne, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- August 29, 2023
The wait can be long depending on when you get there. I waited almost an hour just to drop off our car.
Response from the owner Replied: Michael, we appreciate your patience and feedback. We're always looking for ways to improve our service at Mercedes-Benz of Orange Park, so this input is valuable. Thanks!
Google Review
- August 29, 2023
Fast service time. Excellent staff
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- August 29, 2023
TED went above and beyond to assist with a loaner while my car was being repaired. His attention to detail while juggling so many customers is a skill learned over 25 years. He made me feel heard and answered questions timely and effectively. A true professional
Response from the owner Replied: Stephen, it's great to know that Ted provided you with such attentive service at Mercedes-Benz of Orange Park! We appreciate your recognition of his professionalism and dedication and will pass your kudos along. See you next time!
Google Review
- August 29, 2023
Just bought a new car from Brittney and I am thoroughly impressed with her professionalism. Great car, great service, highly recommended.
Response from the owner Replied: Easton, we're so glad to know you had a positive experience with Brittney at Mercedes-Benz of Orange Park. Thanks for recommending us and enjoy your new car!
Google Review
- August 28, 2023
Response from the owner Replied: We are delighted to hear from you, Ben. Thank you for the great review of Mercedes-Benz of Orange Park!
Google Review
- August 28, 2023
Response from the owner Replied: Bob, I would like to understand what happened during your visit to make sure we are providing all customers with a 5-star experience going forward. If you’re willing to share the details, would you consider reaching out? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- August 28, 2023
Response from the owner Replied: Hi Patrick. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- August 28, 2023
Response from the owner Replied: Sheila, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- August 26, 2023
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Orange Park made our day, thank you Norman!
Google Review
- August 26, 2023
As always, dealing with Ted and his professionalism is 1 one of the main reasons why I continue to do business at Mercedes of Orange Patk
Response from the owner Replied: Jose, we're so glad to know that Ted's professionalism keeps you coming back to Mercedes-Benz of Orange Park. We appreciate your continued business and look forward to assisting you in the future!
Google Review
- August 25, 2023
Service was awesome all because of my technician Trevor.
Response from the owner Replied: Trevor will appreciate the kudos, Laturia! Thanks for trusting Mercedes-Benz of Orange Park with your vehicle service!
Google Review
- August 25, 2023
Response from the owner Replied: Patricia, it's great to know that Mike and the rest of our team at Mercedes-Benz of Orange Park provided you with such a positive experience. We appreciate your feedback on our customer service and facilities!
Google Review
- August 25, 2023
Response from the owner Replied: Thank you for the review! We appreciate the kind feedback about Ted and hope to see you again at Mercedes-Benz of Orange Park. Safe travels!
Google Review
- August 24, 2023
Got the a/c fixed!! Yay!! Trevor was my Service Advisor, he was very professional and kept me updated on the progress from start to finish.
Response from the owner Replied: Iris, we're glad to know Trevor kept you well-informed throughout your A/C repair at Mercedes-Benz of Orange Park. We appreciate the positive feedback!
Google Review
- August 24, 2023
Response from the owner Replied: The entire team at Mercedes-Benz of Orange Park is so glad we earned your business. Thanks so much, David!
Google Review
- August 24, 2023
Response from the owner Replied: We're delighted to know that Ted and our team at Mercedes-Benz of Orange Park provided you with prompt, friendly, and professional service. Your continued support over the years means a lot to us! Thanks for recommending us - we look forward to serving you in the future!
Google Review
- August 24, 2023
Customer service was amazing. We connected on my levels, and he was not pushy concerning my needs.
Response from the owner Replied: Candy, we are so glad the Mercedes-Benz of Orange Park team left a five-star impression. Thank you for stopping in!
Google Review
- August 24, 2023
Trevor Legge was fantastic to work with. Very smooth transaction and kept me updated throughout the whole process. Highly recommend him for any service work!
Response from the owner Replied: Tony, we're delighted to know Trevor provided a seamless experience with thorough communication! Thanks for the recommendation and for working with us at Mercedes-Benz of Orange Park!
Google Review
- August 24, 2023
Timely service with excellent quality.
Response from the owner Replied: Thanks for your continued support of Mercedes-Benz of Orange Park, Tim! We look forward to serving you for years to come!
Google Review
- August 23, 2023
Great dealership love the service the food counter the loaner cars and the great communication
Response from the owner Replied: David, thanks so much for choosing Mercedes-Benz of Orange Park for your service needs. We are delighted to read you enjoy our amenities!
Google Review
- August 23, 2023
I had a very pleasant experience working with Z. She was very professional, and treated me with respect.
Response from the owner Replied: We're so glad to know you had a pleasant experience with Z at Mercedes-Benz of Orange Park. We strive for professionalism and respect in all our interactions, thank you for the positive feedback!
Google Review
- August 23, 2023
Response from the owner Replied: Derek, we appreciate the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- August 22, 2023
Excellent job specially to Ted my service advisor. All of the employees are polite, they do their Job in passion manner. Job well done
Response from the owner Replied: Thanks for trusting Ted and the rest of the Mercedes-Benz of Orange Park team to assist with your service needs! We appreciate having you as a customer. Drive safely!
Google Review
- August 22, 2023
Response from the owner Replied: Shanna, thank you for the review! We appreciate the kind feedback about Ted and hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- August 21, 2023
Such personal service and literally rolled out the red carpet. I have never felt so special buying a car before.
Response from the owner Replied: Monica, it's great to know that our service team at Mercedes-Benz of Orange Park consistently provides you with top-notch care. We appreciate your trust in us and look forward to continuing this level of service for all your future visits!
Google Review
- August 21, 2023
I could not have been more pleased with the service and my service manager Zarinea! You all were rock stars! Thanks for all you do!
Response from the owner Replied: We're delighted Zarinea stepped in to make sure you were taken care of. Thanks for the shoutout, Cathy! - Mercedes-Benz of Orange Park
Google Review
- August 19, 2023
I was very pleased with service that I received today very efficient and timely. Thanks to Zarenia.
Response from the owner Replied: It was our pleasure to serve you, Larry! Thank you for the excellent review and for trusting Mercedes-Benz of Orange Park with your vehicle's care! Zarenia will appreciate the shoutout. Safe travels and we hope to see you again down the road!
Google Review
- August 19, 2023
Mercedes-Benz of Orange Park is the most premier dealership in the region. The General Manager Moe is a dynamic leader who is interested in customers needs and he delivers substantial services! His philosophy is supported by an efficient staff: I’ve found that Ted, Austin, Nitin, Will, and Paul are...
Response from the owner Replied: Allison, we're delighted to know that you had such a positive experience with Moe and the rest of our team at Mercedes-Benz of Orange Park. We appreciate your recommendation and look forward to assisting you in the future!
Google Review
- August 18, 2023
Great experience, as always! He was very professional and got me in and out quickly.
Response from the owner Replied: Tina, thank you for the review! We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- August 18, 2023
Response from the owner Replied: Davend, incredible service is what we love to hear! Thank you for supporting the Mercedes-Benz of Orange Park team and leaving a five-star review. We look forward to assisting you next time!
Google Review
- August 18, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- August 18, 2023
Left by Stephen S.
I brought my GLC300 into MB of OP. They were terrific. Ted has been my Service Manager for over 10 years, and he is phenomenal from start to finish.
Response from the owner Replied: Stephen, it's great to know that Ted has been providing you with excellent service for 13 years at Mercedes-Benz of Orange Park. He is an asset to the team! We're glad your recent visit was outstanding, and we appreciate your loyal business.
Google Review
- August 18, 2023
The detail of the service is great. The technician provided a video of service needed looking under the car which is extremely helpful in conveying trust and confidence in what they are doing
Response from the owner Replied: Darren, we're glad to know you found our video service feature helpful! At Mercedes-Benz of Orange Park, trust and transparency are key. Thanks for your positive feedback!
Google Review
- August 18, 2023
It is always a pleasure to visit with you Mike Louis thank you for assisting me and explaining even the smallest detail. Thank you very much for being my representative at the Dealership.May God continue to bless youMr Larry Napper
Response from the owner Replied: Larry, we appreciate the kind feedback! Thank you for shouting out Mike and for your confidence in the Mercedes-Benz of Orange Park team. We hope to see you again down the road!
Cars.com Review
- August 18, 2023
All staff represented dealership well.Explained everything in layman’s terms.My service advisor, Ted was excellent in his interaction with me. Always accommodating. Options are given as well.
Dealer Replied: Myrtle, we're delighted to know that Ted and the rest of our team at Mercedes-Benz of Orange Park were able to provide you with an excellent service experience. We appreciate your feedback!
Google Review
- August 17, 2023
Left by John S.
Ted K is an amazing service writer, after 25 years with Brumos and Tom Bush Ted stands out with professional customer service.
Response from the owner Replied: John, we're delighted to know that Ted provided you with exceptional service at Mercedes-Benz of Orange Park! We appreciate your loyalty and look forward to serving you for many more years.
Google Review
- August 17, 2023
Rodney Rivers provided "Outstanding" customer service during my recent visit. He coordinated a rental vehicle, contacted the warranty company, and kept me updated on the status of my vehicle. Rodney even took care of additional service and maintenance I requested. He is a true professional and very...
Response from the owner Replied: It is always great to see that Rodney is continuing to go above and beyond for our valued guests! Thank you for supporting Mercedes-Benz of Orange Park and we will see you next time!
Google Review
- August 17, 2023
I had an amazing experience working with Jhanie Bucsit. Jhanie was friendly, professional and went above and beyond to meet my needs. If you’re in the market for a new vehicle, I highly recommend visiting Jhanie at Mercedes- Benz of Orange Park!
Response from the owner Replied: Semetrius, it's fantastic to know that Jhanie provided you with such an incredible experience at Mercedes-Benz of Orange Park! We appreciate your recommendation and look forward to assisting you again down the road. Safe travels!
Google Review
- August 17, 2023
Jhanie Bucsit is the absolute best!I went in for a certain truck in stock,nothing else,Just get it done and pay cash.Jhanie did not waste time.She was awesome to work with and we got the deal done pretty quick.I normally HATE sales people(I was in sales most of my life) but Jhanie restored my faith...
Response from the owner Replied: George, it's great to know that Jhanie was able to provide you with such a positive sales experience here at Mercedes-Benz of Orange Park. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy the truck!
Google Review
- August 16, 2023
General Manager, Debbie went over and above in providing me with options regarding my current lease with a smooth transition and upgrade to another Mercedes lease. best car ever!! Thanks so much and just in time for Christmas!!!
Response from the owner Replied: Gina, we're delighted to know that Debbie was able to assist you with your lease transition here at Mercedes-Benz of Orange Park. Enjoy the new ride!
Google Review
- August 16, 2023
Response from the owner Replied: Here at Mercedes-Benz of Orange Park, we always value and appreciate our customers’ feedback. Thank you, Riley! We'll pass your feedback along to Ted.
Google Review
- August 16, 2023
My experience with Mercedes Benz of Orange Park, Florida for service was outstanding. They were efficient, fast and the Service Advisor kept me updated every step of the way!
Response from the owner Replied: We're delighted to know that you had an outstanding service experience here at Mercedes-Benz of Orange Park. We pride ourselves on our efficiency and communication! Thanks for the feedback and 5-star review.
Google Review
- August 15, 2023
My service coordinator is the best(Ted Kypros)
Response from the owner Replied: Vergie, we are thrilled that Ted continues to provide top-notch service! Thank you for your trust in the Mercedes-Benz of Orange Park team to take excellent care of your vehicle.
Google Review
- August 15, 2023
I took off from work and brought my car to the service dept on Tue 08/08/2023 at approx 0917hrs, as it was not blowing cold air and also to have a front brake job. Mr. Trevor Legge was assigned to my car. I agreed to have them perform the usual diagnostic. At approx 1100 hrs Legge stated it would...
Response from the owner Replied: Manny, I'm truly sorry to read about your experience with our service department. It's clear that we've fallen short of the communication and efficiency standards we strive for. Your feedback is crucial in helping us improve these areas, so thank you for taking the time to share it. Please reach out directly so I can personally assist in resolving this matter promptly and address the ongoing issues. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- August 14, 2023
The customer service is A-1. I had to get my B service done and used valet service. This service is awesome to use. The transporter was very courteous. My service guy, Mike kept me posted every step of the way regarding my vehicle. I have always been pleased with the level of care and respect that...
Response from the owner Replied: Juanita - We deeply appreciate your fantastic review. We are delighted to know that Paul made your service appointment a great one and exceeded your five-star expectations. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- August 14, 2023
Anazing!! Highly recommend!!
Response from the owner Replied: Catherine, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- August 14, 2023
Response from the owner Replied: Thank you, Katina. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- August 14, 2023
Professional detailed service
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, and for your business. We are grateful to have you as a customer!
Google Review
- August 14, 2023
Excellent service with friendly personnel.
Response from the owner Replied: We're grateful to have you as a Mercedes-Benz of Orange Park customer, Nilmarie. Thanks for the review!
Google Review
- August 14, 2023
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Christina!
Google Review
- August 14, 2023
Friendly and thorough review
Response from the owner Replied: Hi Lennox, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a great review!
Google Review
- August 14, 2023
Service personnel friendly and knowledgeable.
Response from the owner Replied: Thanks for the great review of Mercedes-Benz of Orange Park! We're glad that Andy was informative and knowledgeable. We appreciate your kind words, and we are pleased that you're a satisfied customer. See you next time.
Google Review
- August 14, 2023
Response from the owner Replied: We aim to go above and beyond for every guest, Ansil, and we're glad we're succeeding! Thank you for the wonderful review and for allowing Mercedes-Benz of Orange Park to assist you! Take care.
Google Review
- August 14, 2023
He was very kind and professional.
Response from the owner Replied: Thanks for sharing this feedback about Paul's service. We are here to help with any of your future automotive needs, Calvin!
Google Review
- August 14, 2023
Response from the owner Replied: Angela - I’m sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- August 14, 2023
I love the service!
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Cars.com Review
- August 14, 2023
FieldsMercedes of Orange Park is an outstanding car dealership. The entire personnel is professional, friendly, Knowledgeable, and anxious to please the customer. I bought my car at this dealership and have it serviced there.
Dealer Replied: Nancy, we're so glad to know you had a great experience at Mercedes-Benz of Orange Park. Our team always aims to provide top-notch service and we hope to see you back again down the road!
Google Review
- August 13, 2023
Came in for a tire repair and requested the complimentary wash and vacuum and when I got home I noticed behind the seats had the same dirt back there. I was disappointed.
Response from the owner Replied: Judith, I'm sorry to learn that your vehicle wasn't cleaned as thoroughly as expected after the tire repair. We aim for complete customer satisfaction and apologize that we fell short here. Please reach out so we can discuss how best to help improve your 3-star rating moving forward. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- August 13, 2023
Easy to schedule online…express service had me checked in and able to meet with service provider within 10 minutes and I was back within 3 hours to my car being serviced and cleaned. Really simple and convenient
Response from the owner Replied: Michael, we're glad to know that you found our online scheduling and express service at Mercedes-Benz of Orange Park convenient. We aim for efficient yet thorough care for your vehicle. Thanks for the review!
Google Review
- August 12, 2023
Great experience purchasing a vehicle at Orange Park Mercedes. Nitin Amin was a professional, not pushy and explained every detail on each vehicle we asked about. It was a very smooth transition and we love the Fields Auto Group and glad to stay in the family after trading in our Lexus. Thank...
Response from the owner Replied: Vickie, we're delighted to know that Nitin and our team at Mercedes-Benz of Orange Park provided you with a great car-buying experience. We appreciate your loyalty to the Fields Auto Group family! Enjoy your new ride!
Google Review
- August 12, 2023
Ted Kypreos, my service advisor at Mercedes-Benz Orange Park in Jacksonville Florida is outstanding. He always kept me informed what was going on with my vehicle and was a pleasure to deal with. Having a great service department is a big reason why I chose Mercedes-Benz of Orange Park.Also, Moe...
Response from the owner Replied: Paul, it's great to know that Trevor and the rest of our team at Mercedes-Benz of Orange Park have consistently provided you with excellent service. We appreciate your continued support!
Google Review
- August 12, 2023
Ted is the bestJust emai, call or even go walk in, job is done.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback and kind words for Ted!
Google Review
- August 12, 2023
This was the most comfortable car buying experience. I felt right at home when I first entered the dealership. George was patient and very respectful. I appreciated his professionalism when answering all of my questions.
Response from the owner Replied: Tanisha, we're delighted to know you've had such a positive experience with us at Mercedes-Benz of Orange Park. We strive for superb customer service, and it's great to see that reflected in your interactions! Thanks for choosing us as your dealership.
Google Review
- August 12, 2023
Stellar Service as always at Mercedes Benz-Orange Park!!! Such a pleasure and smooth process working Jabari Fowler.
Response from the owner Replied: Jaumecal, we're delighted to know that you had a stellar experience with Jabari at Mercedes-Benz of Orange Park. Thanks for the positive feedback!
Google Review
- August 12, 2023
Mike provides amazing customer service everytime i go, he always go above and beyond and make sure all my concerns or issues are addressed
Response from the owner Replied: Stephanie, it's great to know that Mike consistently provides top-notch service here at Mercedes-Benz of Orange Park. Thanks for the great review - see you next time!
Google Review
- August 12, 2023
Service/maintenance visit was outstanding as my service advisor Ted Kypreos made sure all went well.
Response from the owner Replied: Henry - thank you so much for stopping by to support Ted and our Mercedes-Benz of Orange Park team with this review!
Google Review
- August 12, 2023
Left by Mellivene J.
Response from the owner Replied: Mellivene, we are elated that Ted has always gone above and beyond to ensure you are happy with our services. Thank you for your trust in Mercedes-Benz of Orange Park and your five-star review. See you next time!
Google Review
- August 12, 2023
Zarinea is great to work with. Excellent service. Z found and fixed the rattle! Yay!!! Great experience overall! A repeat customer! Orange Park Mercedes is the place! Thank you for your service.
Response from the owner Replied: Geegi, we're delighted to know Zarinea was able to help you out and fix the rattle! Thanks for choosing Mercedes-Benz of Orange Park again. We appreciate your support!
Google Review
- August 12, 2023
Jabari was great to work with at OP Mercedes Benz. We had a specific car in mind, and we were coming out of an up tick in car prices right after COVID. Jabari worked with us to find the RIGHT car at the RIGHT price. It was a waiting process, but he kept searching for a vehicle we now enjoy driving!!...
Response from the owner Replied: We're so glad to know that Jabari was able to help you find the perfect car at the Mercedes-Benz of Orange Park. It's great hearing how patient and diligent he was throughout your buying process! Enjoy your new ride, and don't hesitate to reach out if there's anything else we can assist with in the future, Rosemary.
Cars.com Review
- August 11, 2023
Ted arranged for a specialist to repair a tear on the bottom part of my driver’s seat in my 2017 MB C 300. The 3rd party repair person did an excellent job. Thank you Ted for resolving my issue!
Dealer Replied: David, it's great to know that Ted and our team at Mercedes-Benz of Orange Park were able to assist with your seat repair. We're here for you anytime!
Google Review
- August 07, 2023
Response from the owner Replied: Thanks for giving Mercedes-Benz of Orange Park the chance to serve you! We appreciate your kind words and repeat business. See you next time!
Google Review
- August 07, 2023
Awesome experience! My advisor explained what all the service being performed entailed and time it would take. Also ensured I received complimentary wash and vacuum 😃
Response from the owner Replied: Angela, we're delighted to know you had an awesome experience here at Mercedes-Benz of Orange Park! It's great that our team could provide clear communication and a little extra care for your vehicle. Have a wonderful day and thanks for the 5-star review!
Google Review
- August 05, 2023
Service and rep were great. The communication and sense of care and concern were more than i’ve received anywhere else
Response from the owner Replied: Cresta, we're delighted to know that you had a great experience with our service team at Mercedes-Benz of Orange Park. We strive for excellent communication and genuine care in all interactions. Thanks for your feedback!
Google Review
- August 05, 2023
Response from the owner Replied: Ledia, it's great to know that Zarinea provided you with such excellent service at Mercedes-Benz of Orange Park. We always aim for our customers' satisfaction and we're glad she hit the mark! Thanks for your review.
Google Review
- August 04, 2023
Great !
Response from the owner Replied: Trevor and the team are always happy to help you out, Betty! Thank you so much for supporting Mercedes-Benz of Orange Park and please let us know if you need anything at all down the line!
Google Review
- August 04, 2023
Response from the owner Replied: There is nothing better than a great review. Thanks for giving Mercedes-Benz of Orange Park your business, Ricky!
Google Review
- August 03, 2023
Response from the owner Replied: Here at Mercedes-Benz of Orange Park, we are always thankful for positive feedback from our customers. Thank you, Anthony!
Google Review
- August 03, 2023
Expert staff, knowledgeable and caring.
Response from the owner Replied: Jim, thank you for taking the time to review Mercedes-Benz of Orange Park. We're thankful to have you as a customer.
Cars.com Review
- August 03, 2023
Recently brought my car in for some needed repairs. Zarinea Thompson was my service advisor. She was so patient, courteous & so helpful. She is my go to advisor. MEN could learn from her how to treat & respect women’s thoughts & concerns. Mercedes Benz of Orange Park should b thankful she is part of...
Dealer Replied: We're delighted to know that Zarinea provided you with such excellent service at Mercedes-Benz of Orange Park. We'll be sure to pass along your compliments! Thanks for the review and we look forward to assisting you again in the future.
Google Review
- August 03, 2023
The best service and employees. Brandon was my technician and he did a great job on my recall. They will come to your home to complete your service if you are unable to get into the dealership.
Response from the owner Replied: We're delighted to know that you had a great experience with Brandon and our team at Mercedes-Benz of Orange Park. We always strive to provide the best service possible. Thanks for sharing this positive feedback, Morgan.
Google Review
- August 03, 2023
Zarinea was professional, friendly and set excellent expectations!
Response from the owner Replied: Thank you so much for sharing this praise for Zarinea, Jesse! We appreciate your business here at Mercedes-Benz of Orange Park.
Google Review
- August 02, 2023
The experience in y'all's Cafe was unorganized and the waitress said lunch would start at 11:30 it took longer then that. She was rude to a customer I will no longer be going there. The bar area was not even clean
Response from the owner Replied: Caleb, I'm sorry to read about your experience at our cafe. We aim for a high standard of service and cleanliness, so it's disappointing to know we fell short during your visit. Your feedback is important in helping us improve and we'd appreciate the opportunity to discuss this further with you to see how we can improve your 3-star rating. Please call me at your earliest convenience. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Cars.com Review
- August 02, 2023
The service was excellent, everyone in the dealership were professional, efficient, courteous, helpful, friendly. There was free breakfast/lunch and the shuttle service is much appreciated.
Dealer Replied: Ofelia, we're so glad to know you had an excellent experience at Mercedes-Benz of Orange Park. We strive for professionalism and efficiency in our service. Thanks for the positive feedback!
Google Review
- August 01, 2023
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- August 01, 2023
Rodney Rivers exceeded my expectations in helping me get the best service options for my truck. Definitely love the experience!
Response from the owner Replied: Avery, we're delighted to know Rodney was able to assist you effectively with your truck's service options at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- August 01, 2023
Had my appointment date wrong and Rodney was still able to get me in that day, and service was great.
Response from the owner Replied: Frank - we're happy to hear that Rodney provided helpful assistance at Mercedes-Benz of Orange Park! Thanks for the support.
Google Review
- July 31, 2023
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- July 31, 2023
Response from the owner Replied: We're so happy Ted was communicative and delivered a 5-star Mercedes-Benz of Orange Park experience. Thank you for taking the time to share your feedback!
Google Review
- July 31, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, Lenya!
Google Review
- July 30, 2023
Service experience went better than expected. Paul my service advisor was professional and knowledable and helpful. Service A took less than two hours.
Response from the owner Replied: Katherine, we appreciate your feedback and are glad to know Mike provided professional service at Mercedes-Benz of Orange Park. We understand pricing can be a concern and will take this into consideration for future improvements. Thanks!
Google Review
- July 29, 2023
Horrible
Response from the owner Replied: Karen - It's hard to see that we didn't earn five stars after your visit. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider getting in touch. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- July 29, 2023
Response from the owner Replied: Hi Ruby, thanks for taking the time to leave us a review. We're pleased that Mike was so caring and hardworking. We appreciate your trust in our team, and we'll see you again next time.
Google Review
- July 29, 2023
Response from the owner Replied: Thank you, Sarah, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- July 29, 2023
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Greg!
Google Review
- July 29, 2023
I am pleased and grateful for the honesty and professionalism displayed by Sales and service staff.
Response from the owner Replied: Thanks so much for supporting Mercedes-Benz of Orange Park with a five-star review, Renita! Your feedback made our day.
Google Review
- July 28, 2023
Response from the owner Replied: Tommy, thanks so much for the 5-star review of Mercedes-Benz of Orange Park!
Google Review
- July 28, 2023
I recently brought my car in for service and had planned to wait . Upon checking in, I find I am needed back at work.My service advisor, Andy TWas able to call an Uber to take me back to work and pick me up when my car was ready. Thank You Andy , for your continual commitment of excellent service!
Response from the owner Replied: Dana, it's great to know that Andy was able to assist you promptly and efficiently at Mercedes-Benz of Orange Park. We're here for your convenience! Thanks for the review.
Google Review
- July 28, 2023
Service excellence as usual.
Response from the owner Replied: We're proud to hear you've enjoyed working with us, Dora! We appreciate your business and look forward to seeing you again for another excellent vehicle service at Mercedes-Benz of Orange Park!
Google Review
- July 28, 2023
My car received the needed maintenance service much faster than I expected and the Customer Service I received from Kayla Rosa was great!
Response from the owner Replied: Sheila, we're delighted to know you had a wonderful experience with Zarenia at Mercedes-Benz of Orange Park. We appreciate your feedback and look forward to serving you again in the future!
Google Review
- July 28, 2023
I was happy with the service I received ,the car felt like a new car again when I drove it home. Thanks
Response from the owner Replied: Collie–It makes our day to hear that your service experience was top-notch! Thank you for trusting Mercedes-Benz of Orange Park to get the job done right.
Google Review
- July 28, 2023
Mike and Trevor in service did a fantastic job explaining everything that needed to be done on my vehicle. Also, Tiffany was great getting me a loaner car today. Appreciate all the great customer service! Thank you
Response from the owner Replied: Diane, it's great to know that Mike, Trevor, and Tiffany were able to provide you with excellent service at Mercedes-Benz of Orange Park. We appreciate your kind words and look forward to assisting you again in the future!
Google Review
- July 28, 2023
I am deeply appreciative and grateful for the outstanding service I received at Mercedes Benz of Orange Park, FL, primarily orchestrated by Mr. Jabari Fowler. From the moment I entered the establishment, I found myself experiencing a level of professionalism that, in my view, signifies the pinnacle...
Response from the owner Replied: Ronetta, we're so glad to know that Jabari and our team at Mercedes-Benz of Orange Park provided you with an outstanding sales experience. We appreciate your recommendation and look forward to assisting you in the future! Safe travels, and please don't hesitate to reach out with any further questions! Enjoy your new ride, and safe travels ahead!
Google Review
- July 28, 2023
Great customer service and Marc Miller had been a great person to work with
Response from the owner Replied: James, thank you for visiting Mercedes-Benz of Orange Park and giving Marc a shout-out!
Google Review
- July 27, 2023
I continue to enjoy owning my Mercedes Benz. The staff there make me feel good about my purchase and getting it serviced. Marc and Wade are top notch!#mercedesbenz #bestornothing
Response from the owner Replied: Earl, it's great to know you're enjoying your Mercedes-Benz and that our team at Orange Park has been helpful in maintaining it. We'll pass on the compliments to Marc and Mike! Thanks for choosing us.
Google Review
- July 27, 2023
Response from the owner Replied: Thank you for the review! We are so glad to hear that you had a successful experience working with the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- July 27, 2023
Great customer service! Today was the first time visiting this dealership and it won't be the last time!
Response from the owner Replied: Dorian, we're happy to hear your visit to Mercedes-Benz of Orange Park was a success! It's always our pleasure to provide great customer service. Thank you for choosing us and we look forward to assisting you again in the future.
Google Review
- July 27, 2023
Worst experience I’ve ever had at any dealership. I took my car in for service for a coolant leak and an oil change. They didn’t do either and held my car for almost two days. Didn’t even wash it.
Response from the owner Replied: Michael, I'm really sorry to read about your experience. It's our aim to provide efficient and thorough service so it's disappointing that we didn't meet those expectations this time around. We'd like the opportunity to rectify this situation - please reach out directly when you can. Thank you, Paul Sanders - Service Manager - (904) 777-5900 ext. 7320
Google Review
- July 27, 2023
I recently had the pleasure of working with Jabari Fowler at Mercedes-Benz of Orange Park to purchase my new car, and I must say, it was an outstanding experience from start to finish. It truly exceeded my expectations in every aspect of the car buying process.From the moment I stepped onto the...
Response from the owner Replied: Sharmin, it's great to know that Jabari and our team at Mercedes-Benz of Orange Park were able to provide you with an outstanding car-buying experience. We're glad we could exceed your expectations! Enjoy your new ride!
Google Review
- July 26, 2023
Marc Miller has been good to me since 2012 and he keeps getting better and better. Go see him and the entire team at Mercedes Benz of Orange Park!
Response from the owner Replied: Yalori, it's great to know that Marc has been providing you with exceptional service at Mercedes-Benz of Orange Park for multiple years. We're glad he makes your experience so smooth and easygoing. if there is anything else we can do for you, please don't hesitate to reach out. Safe travels!
Google Review
- July 26, 2023
Response from the owner Replied: Dan, we're delighted to know that Mark and the team at Mercedes-Benz of Orange Park provided you with an exceptional car-buying experience. Thank you for your kind words, and we hope to see you back again down the road!
Google Review
- July 26, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- July 26, 2023
Excellent shopping and buying experience with Marc Miller!
Response from the owner Replied: It's great to hear your Mercedes-Benz of Orange Park visit was so stellar thanks to Marc's expert service, Nicole. Enjoy the new ride!
Google Review
- July 26, 2023
Marc Miller was a pleasure to deal with. Explained every detail, timely updates on delivery process totally seamless. If I could give six stars definitely would keep up the great work Marc will definitely recommend to all friends and family
Response from the owner Replied: David, it's fantastic to know that Marc provided you with such a seamless experience at Mercedes-Benz of Orange Park. We appreciate your recommendation and look forward to assisting any friends or family in the future!
Google Review
- July 26, 2023
Rodney always takes great care of me and the MB technicians do a terrific job.
Response from the owner Replied: Steve, we are thrilled to read your positive words about Rodney! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience. Drive safely!
Google Review
- July 25, 2023
The service was professional and exquisite
Response from the owner Replied: This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Orange Park.
Google Review
- July 22, 2023
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind of you to share your experience, Christopher.
Google Review
- July 22, 2023
Good job
Response from the owner Replied: We're glad to have been of assistance! Thanks for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- July 22, 2023
Everyone at this dealership is beyond professional. Rode down from Atlanta and was serviced by Mr Glover and Mr Austin. Straight to the point, patient, professional and very helpful. Truly thankful and blessed to have been appointed to them. Thank you Mr Glover and Mr Austin!!!
Response from the owner Replied: Jeffrey, thank you for the kind words! We're so glad that our team provided you with exceptional service during your visit to Mercedes-Benz of Orange Park. We appreciate your business and hope to see you again in the future!
Google Review
- July 21, 2023
Response from the owner Replied: April, your kind review warms our hearts! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- July 20, 2023
Response from the owner Replied: Melba, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- July 20, 2023
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park. Thanks so much, David!
Google Review
- July 20, 2023
Mike was patient, kind and professional.
Response from the owner Replied: Mike will appreciate the kudos, Victoria! Thanks for sharing your experience working with our great team at Mercedes-Benz of Orange Park!
Google Review
- July 20, 2023
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Vernon!
Google Review
- July 20, 2023
My S Class was serviced at Mercedes of Orange Park. Rodney Rivers who was the service coordinator, was extremely professional and knowledgeable about my service. He kept me posted on the service while my car was there. Also, the valet who picked up my car and dropped one off was very professional...
Response from the owner Replied: Cedric, thank you for the amazing review! We're so glad to hear that Rodney provided you with exceptional service and kept you informed throughout the process. Your recommendation means a lot to us, and we hope to see you back at Mercedes-Benz of Orange Park in the future!
Google Review
- July 19, 2023
Response from the owner Replied: Jamie, thank you for sharing your support of Mercedes-Benz of Orange Park!
Google Review
- July 19, 2023
Rodney in service was a gem. He took good care of everything I needed to get done was done to my satisfaction. I prefer this location over the Atlantic one they're so attentive to your needs.Thanks RodneySincerely Ms. Hopper
Response from the owner Replied: Areatha, thank you for the great review! We're so glad to hear that Rodney provided excellent service and took care of everything to your satisfaction. Thank you for choosing Mercedes-Benz of Orange Park. Have a wonderful day!
Google Review
- July 19, 2023
Outstanding Customer Service, the Service advisors is knowledgeable, friendly and efficient. Promote her or bonus her for doing an excellent job.
Response from the owner Replied: We're glad our service team took such outstanding care of you and your vehicle, Willie. Thank you for the phenomenal review and for trusting Mercedes-Benz of Orange Park with your business!
Cars.com Review
- July 18, 2023
Very professional, timely and excellent customer service. We had no worries or hassles when we bought our car in for service. I will always take a drive to Jacksonville instead of Tallahassee because of the quality of service. I highly recommend it to each and everyone when purchasing a Mercedes Benz.
Dealer Replied: Thank you for the great review! We're so glad to hear that you had a great experience with our team at Mercedes-Benz of Orange Park. Your recommendation means the world to us. Drive safely and we look forward to serving you again in the future!
Google Review
- July 17, 2023
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- July 16, 2023
Left by Aurel F.
Response from the owner Replied: Aurel, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orange Park!
Google Review
- July 15, 2023
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you, Jasmine!
Google Review
- July 15, 2023
My experience with Mike the service representative its always amazing. He always welcome me and my fur baby Max. The service and staff are awesome. Today I stayed a lil longer than expected but it was worth the wait. Plus I had a delicious BLT Sandwich and a sprite. Thanks, Mercedes Benz staff .
Response from the owner Replied: Rika, thank you for the wonderful review of Mercedes-Benz of Orange Park! We're so glad to hear that Mike has provided you with such excellent service. We appreciate your kind words and look forward to seeing you again down the road!
Google Review
- July 15, 2023
Response from the owner Replied: We love seeing 5-star reviews. Thanks, Melissa!
Google Review
- July 14, 2023
Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of Orange Park!
Google Review
- July 14, 2023
Excellent service! Thank you, Rodney!
Response from the owner Replied: Dina, we're glad you had a great time working with Rodney! We appreciate your business and hope to see you again for another excellent vehicle service at Mercedes-Benz of Orange Park!
Google Review
- July 14, 2023
My recent visit was pleasant and hassle free. Service manager Rodney is very courteous and was informative regarding my vehicle and its progress from arrival to departure. All of my questions were answered. Thank you for top notch service! It is appreciated.
Response from the owner Replied: Charmaine, thank you for the kind words! We're glad that Rodney provided top-notch service during your recent visit. Your satisfaction is our priority, and we appreciate your support. Have a great day!
Google Review
- July 14, 2023
Paul Sanders is Solid! I had a small issue with my car after having it washed and he took care of it right away. Service with a smile to say the least! The ladies at the breakfast/lunch bar are also amazing. They greet me with smiles and make the best tuna melts I’ve had in Jax. Love this place!!
Response from the owner Replied: Smitty - We love hearing from our happy customers! Thanks for taking the time to share your five-star experience with Paul and the team at Mercedes-Benz of Orange Park. It's always our pleasure to keep your car in prime condition and we will let the staff at the snack bar know that you appreciate their smiles and tuna melts. Until next time, drive safely!
Google Review
- July 14, 2023
I walked in, asked about having my front 2 windows tinted and Rodney asked me if he could call me back after he spoke with them. Rodney not only called me back but was able to also get my windows tinted today.
Response from the owner Replied: Aida, we love knowing you always have a 5-star service with Mike. Thank you for choosing Mercedes-Benz of Orange Park, see you next time!
Google Review
- July 14, 2023
Left by Steven S.
Excellent customer service
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Orange Park Team, Steven!
Google Review
- July 13, 2023
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate your great review, thank you!
Google Review
- July 12, 2023
Had a great experience with Jabari. Made everything quick and easy!
Response from the owner Replied: Thanks for the 5-star review, Andrew. We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- July 12, 2023
I have purchased 2 new vehicles at this dealership and the service has been outstanding. I would also would mention that Mr. Ted Kypreos is an extremely dedicated service representative that pays attention to customer needs. I highly recommend this dealership, especially to military members.
Response from the owner Replied: Ari, thank you so much for your kind words and recommendation! We're delighted to hear that you've had outstanding service at Mercedes-Benz of Orange Park with Ted. We appreciate your loyalty and support, and hope you enjoy the new vehicles!
Google Review
- July 12, 2023
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you, Mila!
Google Review
- July 12, 2023
Response from the owner Replied: Ronnie, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- July 11, 2023
Very professional
Response from the owner Replied: Thanks for the kudos, John! We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- July 10, 2023
Response from the owner Replied: Thanks for the great review of Mercedes-Benz of Orange Park, Debra!
Google Review
- July 10, 2023
Ms Thomas is excellent Mercedes-Benz
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We appreciate your business.
Google Review
- July 09, 2023
I am not one to write reviews but would tread lightly when visiting the Service Center in OP. I took my car in for a routine Service A appointment, which I previously researched and was told would cost around $500 give or take. My Service Advisor Zarinea recommended that my car also have spark plugs...
Response from the owner Replied: Emily, we apologize for any confusion regarding the final service bill. We strive to provide transparent and fair pricing, so it's disappointing to hear that we left the wrong impression. I would appreciate the opportunity to discuss your concerns in more detail and see how we can improve your 1-star rating. Please reach out to me at your earliest convenience. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- July 08, 2023
I will be back. Had a great experience and Zarinea is attentive and my go to person.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, Brenda. Zarinea and the team appreciate your trust in our business!
Google Review
- July 08, 2023
Excellent service at MB of Orange Park! Keith was wonderful to work with on my new car purchase and Austin & Will were great going over all of the details of my purchase and new car features! Thank you so much!!
Response from the owner Replied: Deb, thank you for the kind words! We're so glad that Keith, Austin, and Will provided you with excellent service during your new car purchase. Enjoy your new Mercedes-Benz, and drive safely!
Google Review
- July 08, 2023
Excellent customer service by Zarinea!
Response from the owner Replied: LaToshia, thank you for sharing a great review of Zarinea and Mercedes-Benz of Orange Park!
Google Review
- July 08, 2023
Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- July 07, 2023
Excellent customer service !!
Response from the owner Replied: Belal, thank you for the review! We appreciate the kind feedback about Mike and hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- July 07, 2023
Response from the owner Replied: We are so happy that the Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you John!
Google Review
- July 07, 2023
Jabari has an excellent way with the customer! I’ve worked with Jabari from my purchase through a service issue and he made me a priority!He’s accessible and attentive!
Response from the owner Replied: Hi Jeanna! Thank you for the great review. We're so glad to hear that Jabari provided excellent customer service from your purchase all the way through a service issue. He's always here to make our customers feel like a priority. Drive safely, and we hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- July 07, 2023
It’s always great customer service when I come here. From sales to service nothing but Amazing! Austin was my salesman and he did his thing! Mike is nothing but phenomenal when it comes to service and always gets me in and out. The manager there is so nice as well and he made sure I was happy with...
Response from the owner Replied: Tay, thank you so much for the amazing review! We're glad to hear that Austin and Mike provided you with exceptional customer service. It's great to know that our manager also made sure you were taken care of. We appreciate your loyalty and hope you're loving the new ride!
Cars.com Review
- July 07, 2023
Zarinea was very professional. Roman from roadside assistance was also professional. My car was brought to the shop late in the afternon about 45 minutes from closing because of a flat tire. The whole experience was was excellent. From roadside assistance to the dealership. I will definitely...
Dealer Replied: Andrew, thank you for the excellent review! We're glad to hear that Zarinea and Roman provided professional service during your recent visit. Thank you for recommending us, and we hope to see you again at Mercedes-Benz of Orange Park in the future!
Google Review
- July 06, 2023
Response from the owner Replied: Anne - Your feedback is much appreciated! Thank you for supporting Mercedes-Benz of Orange Park.
Google Review
- July 05, 2023
Left by Ann S.
Response from the owner Replied: Thank you, Ann! We truly appreciate your loyalty and kind words. Ted is an exceptional member of our team, and we're so glad to hear that he has provided you with excellent service for over 15 years. We'll make sure to pass along your praise. Enjoy your Mercedes-Benz and see you next time!
Google Review
- July 05, 2023
I could not be more pleased with my vehicle purchase at Mercedes-Benz of Orange Park! It was by far one of the easiest car buying experiences I have ever had. At no time was there any pressure, and they exceeded my demands and expectations. I found the vehicle on their website, and I was promptly...
Response from the owner Replied: We're so glad to hear that you had such a positive experience here at Mercedes-Benz of Orange Park! It makes our day to hear how helpful Chris was throughout it all. Thank you for taking the time to share your feedback. We appreciate your recommendation and hope you enjoy the new ride!
Google Review
- July 05, 2023
I just wanted to say THANK YOU to Jabari Fowler at the Orange Park dealership for his exceptional service! I was having a less than stellar experience at a different dealership and Jabari quickly contacted me and made it his mission to help me find my perfect car. Jabari’s extensive knowledge and...
Response from the owner Replied: Leslie, thank you so much for your kind words about Jabari at Mercedes-Benz of Orange Park! We're delighted to hear that he provided exceptional service and helped make your dream car a reality. We'll be sure to pass along your compliments. Congratulations on your beautiful AMG E53, and we look forward to assisting you again in the future!
Google Review
- July 03, 2023
Response from the owner Replied: Ventrell, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- June 30, 2023
Left by Tria B.
Response from the owner Replied: We are delighted to hear from you, Tria. Thank you for the great review of Mercedes-Benz of Orange Park!
Google Review
- June 29, 2023
MB Orange Park has consistently provided me with the best buying experience I have had when buying a Mercedes-Benz. Alex Shelver and his team are exceptional.
Response from the owner Replied: Pierce, thank you so much for the kind words! We're glad that Alex and our team at Mercedes-Benz of Orange Park could provide you with such a great buying experience. We appreciate your support and hope to see you again in the future!
Google Review
- June 29, 2023
Superb service!!!!
Response from the owner Replied: We're glad you enjoyed working with us, Anthony! We hope to see you again for another top-notch vehicle service at Mercedes-Benz of Orange Park!
Google Review
- June 28, 2023
Response from the owner Replied: Thanks so much, Nancy. We look forward to your next visit to Mercedes-Benz of Orange Park!
Google Review
- June 27, 2023
Great service, great friendly service advisor
Response from the owner Replied: Garry, thank you for taking the time to review Mercedes-Benz of Orange Park! It really means a lot to see you had a positive experience.
Google Review
- June 27, 2023
Left by Armen B.
Great high quality service as always. Thank you for helping me
Response from the owner Replied: We're always glad to be of assistance, Armen! Thanks for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- June 27, 2023
OPMB is amazing and provides great service!
Response from the owner Replied: Keith, thank you so much for the kind words! We're glad that Andy and our service team could go above and beyond to repair your Mercedes-Benz E300. Your appreciation means a lot to us at Mercedes-Benz of Orange Park. Have a great day!
Google Review
- June 26, 2023
Very enjoyable experience. Fast efficient and friendly. Wonderful dealership with good food at the on-site cafe while waiting. Service manager was very detailed, caring and helpful.
Response from the owner Replied: Valerie, we're so glad to hear that you had an enjoyable experience at Mercedes-Benz of Orange Park! Thank you for taking the time to leave us a great review. We hope to see you again soon!
Google Review
- June 24, 2023
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- June 23, 2023
Response from the owner Replied: Thank you, Carlos, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- June 23, 2023
Every experience with Mercedes Benz has always been satisfactory. Zarinea, is exceptional with walking you through your process, and making sure your taken care of all the way through. She is very informative and kind. It's employees like her that make this worth while. I will be back.
Response from the owner Replied: Donna, thank you so much for your kind words about Zarinea! We're glad she provided exceptional service and made sure you had a satisfactory experience. We look forward to welcoming you back to Mercedes-Benz of Orange Park in the future!
Google Review
- June 23, 2023
Visit was great, Rodney was knowledgeable about the questions I had , service was timely and professional.very pleased.
Response from the owner Replied: Hey Ernest! We're so glad to hear that you had a great visit to Mercedes-Benz of Orange Park. Rodney and our team strive to provide knowledgeable and professional service. Thank you for the positive review!
Google Review
- June 22, 2023
Very professional staff. Got my car in and repairs done timely. Provided me a loaner car while mine was being repaired which made it all so convenient.
Response from the owner Replied: Abby, we're so glad our team could get you back on the road in a timely manner! Thanks for working with us at Mercedes-Benz of Orange Park!
Google Review
- June 22, 2023
Professional , courteous and knowledgeable
Response from the owner Replied: Thanks for the kudos, Velma! We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- June 21, 2023
Andy was very helpful with explaining the process and details about my issue with my car. He was very professional and curious. It was the kind if experience one hopes fir when going to the Mercedes dealership for services.
Response from the owner Replied: Thanks for sharing this feedback about your experience working with Andy, George! We're glad to hear that he provided you with such excellent service and took care of your navigation system concerns. We appreciate your kind words and look forward to serving you again in the future at Mercedes-Benz of Orange Park!
Google Review
- June 21, 2023
Thank you so much Mike for your prompt an efficient service. I like the way you sent the video, showing me the damage. Thank you very much! Also the hospitality was outstanding to say the least. Breakfast while you wait! Overall I’m sold thanks again. Diane Holiday
Response from the owner Replied: We're so glad to hear that you had a great experience with our team, Savina! Mike is fantastic and we'll be sure to pass along your kind words. Thank you for choosing Mercedes-Benz of Orange Park and we hope to see you again soon! - The Mercedes-Benz of Orange Park Team
Google Review
- June 20, 2023
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- June 19, 2023
Very good service
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- June 19, 2023
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- June 17, 2023
The service is always first class. I got in and out with my car washed and serviced in less time than they quoted me. They always take good care of my car, and they have a nice little cafe to serve you up lunch or breakfast while you wait.
Response from the owner Replied: Thank you for the great review, Diane! We're so glad to hear that you had a first-class service experience at Mercedes-Benz of Orange Park. Enjoy your day and we hope to see you again down the road!
Google Review
- June 16, 2023
Always a pleasure dealing with this dealership! Andy in service went above and beyond to ensure I was taken care of. I’ve had 2 of my tires slashed in just 3 months on my six month old S class. Andy was so helpful to me. I will never go anywhere else!
Response from the owner Replied: Staci, we're so glad to hear that you had a great experience with Andy at Mercedes-Benz of Orange Park! We appreciate your loyalty and are always here to take care of you. Thank you for the kind words and for choosing us as your go-to dealership. Drive safely, and we'll see you next time!
Google Review
- June 16, 2023
Andy Trowbridge went above and beyond to help me out. I had a great experience definitely will go back.
Response from the owner Replied: Valentina, thanks so much for the five stars for Mercedes-Benz of Orange Park! We'll give kudos to Andy for going the extra mile. Take care!
Google Review
- June 15, 2023
Mercedes Benz of orange park does not disappoint. Sam Oh handled my transaction so professionally and delivered customer satisfaction. I drove home in my new Mercedes Benz e300 within a matter of an hour. The application and approval was very quick & easy and will also add MBFS gave me a very...
Response from the owner Replied: We greatly appreciate your positive feedback, William! It's wonderful to hear that Sam provided you with a professional and satisfying experience at Mercedes-Benz of Orange Park. We're delighted that you were able to drive home in your new Mercedes Benz e300 so quickly. We look forward to assisting you again in the future!
Google Review
- June 13, 2023
Paul and his staff went above and beyond to take care of myself and my car. Highly recommend.
Response from the owner Replied: Daniel, we are elated to learn that Paul and the team worked hard to ensure your satisfaction. Thank you for trusting Mercedes-Benz of Orange Park!
Google Review
- June 13, 2023
Left by Irish K.
I should have gave a review awhile back. Some of the Sales people and Sales managers are crooks, and liars at this Mercedes Benz on Blanding Blvd. I went to buy a car there, had the money that they ask for, then I was told that they lost the keys. They didn’t won’t to sale a black female that car...
Google Review
- June 13, 2023
Andy Is my service advisor and he is a true professional. He makes sure that all of my service requests are completed to perfection.
Response from the owner Replied: Hey Bruce, thank you for the review of Mercedes-Benz of Orange Park! We are glad to see that Andy took excellent care of you and your vehicle. See you next time.
Google Review
- June 13, 2023
Great service!
Response from the owner Replied: We're glad you enjoyed working with us, Brenda! We appreciate your business and hope to see you again for another great vehicle service!
Google Review
- June 13, 2023
Response from the owner Replied: John, thank you so much for the great review of Rodney and Mercedes-Benz of Orange Park! We appreciate the five stars.
Google Review
- June 12, 2023
Left by Rocheed H.
Outstanding service department, have been getting my vehicles serviced here for years.
Response from the owner Replied: Rocheed, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Mercedes-Benz of Orange Park, and we will certainly let Ted know that you appreciate his help. We look forward to your next visit!
Google Review
- June 11, 2023
Left by Bruce C.
Always a great experience at Mercedes Benz of Orange Park, knowledgeable service and maintenance personnel they know what they are doing, Service well done, thanks 👍
Response from the owner Replied: Your continued support and trust in our business mean so much to our team at Mercedes-Benz of Orange Park! Thank you for the review, Bruce.
Google Review
- June 11, 2023
Quick and friendly service .
Response from the owner Replied: We're glad you enjoyed working with us, Angie! We appreciate your business and hope to see you again for another efficient and friendly vehicle service at Mercedes-Benz of Orange Park!
Google Review
- June 10, 2023
In and out in a timely manner. Everyone was professional. All questions answered quickly.
Response from the owner Replied: It's always a pleasure to deliver a seamless experience, Ernest! Given the positive content of your review, it seems that your 2-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out.Thank you,Josh Tanner - Service Manager - (904) 777-5900
Google Review
- June 10, 2023
Zarinea takes really good care of her customers. She makes the process as quick and pleasant as possible.
Response from the owner Replied: We're thrilled to see that you've had a great experience with Zarinea at Mercedes-Benz of Orange Park, Margaret! Our team is always here to make sure our clients receive top-notch customer service during their visit. We appreciate your feedback and for choosing us!
Google Review
- June 10, 2023
Service was exemplary. Beyond expecting.
Response from the owner Replied: Lauren, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- June 09, 2023
Left by Gloria T.
Rodney was very professional and make sure I was please with the work done on my car. I have being getting my service done on my Mercedes since 2015, and is very please.
Response from the owner Replied: Gloria - thanks for trusting us to take care of your vehicle! We are glad to have your business here at Mercedes-Benz of Orange Park.
Google Review
- June 09, 2023
I inquired about a pre-owned vehicle at this dealer because the price they had advertised was very competitive. I know these days lots of dealers have "adjusted market value" stickers next to the MSRP and are doing crazy markups. So I called and asked if the price advertised was the "actual" price....
Response from the owner Replied: Thank you so much for sharing your positive car-buying experience with us, Anthony! We're thrilled to hear that Sam provided excellent customer service from test drive to delivery and that Austin ensured an easeful transaction once the terms were agreed upon. It's fantastic that you were also able to enjoy the amenities of our cafe. The team at Mercedes-Benz of Orange Park congratulates you on this purchase and we look forward to seeing you again soon!
Google Review
- June 09, 2023
Zarinea was courteous, had a good knowledge of the issue with my vehicle, and dealt with it timeously, and properly. She endeared me to that dealership, and workshop.
Response from the owner Replied: We're proud to hear Zarinea provided you with such excellent service during your recent visit to Mercedes-Benz of Orange Park! When working with someone of her expertise, you can always expect the work done to be efficient and detailed. Thanks for trusting us with your business!
Google Review
- June 08, 2023
Always easy and a great experience.
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Orange Park, Doug!
Google Review
- June 08, 2023
Great customer service!!Thanks Ted(my service advisor)
Response from the owner Replied: Ted will appreciate your kudos, Serey! Thanks for sharing your experience working with our great service team here at Mercedes-Benz of Orange Park!
Google Review
- June 08, 2023
Left by Samira M.
Rodney Rivers is awesome! Always attentive. Always responsive. Car is always fixed and ready and clean on pick up. Great job!!
Response from the owner Replied: We're thrilled to see how impressed you were with Rodney's attention and responsiveness! He'll be happy to hear your kind words about his service. Thank you so much for choosing Mercedes-Benz of Orange Park and sharing your satisfied experience with us.
Google Review
- June 08, 2023
Left by Harvey B.
Service was excellence.
Response from the owner Replied: We're glad you enjoyed working with us, Harvey! We appreciate your business and hope to see you again for another excellent vehicle service at Mercedes-Benz of Orange Park!
Google Review
- June 07, 2023
It is a great experience. My service was very good and Mr Ted es excelente with me . Always Mr Ted make me feel good and security when Him take care my car . thank you so much Ted you are great
Response from the owner Replied: We're delighted to hear that you had a great experience at Mercedes-Benz of Orange Park, Claudia! It's fantastic to know that Ted provided excellent service and made you feel safe with your vehicle. Thank you so much for choosing us, and we hope to see you again next time!
Google Review
- June 07, 2023
Service was excellent.The repair work was superb.
Response from the owner Replied: Gary, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- June 07, 2023
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- June 07, 2023
Response from the owner Replied: Kevin, we appreciate your business and kind review! The team at Mercedes-Benz of Orange Park looks forward to seeing you again soon.
Google Review
- June 07, 2023
MBOP was terrific. They quickly and accurately diagnosed the problem and had me back in my car same day. Mike and the team were terrific
Response from the owner Replied: Matt, it was our pleasure to deliver prompt and professional service! Thanks for sharing this praise for Mike and the rest of the Mercedes-Benz of Orange Park Team!
Google Review
- June 07, 2023
Excellent service! Rodney is the best.
Response from the owner Replied: Sacha, we appreciate you taking the time to leave this fantastic review on your time here at Mercedes-Benz of Orange Park. Rodney will appreciate the shoutout! Thank you again for your kind words.
Google Review
- June 06, 2023
The service was provided was acceptable to the required maintenance. The technician sent a video of his findings.
Response from the owner Replied: We're glad to hear that our team at Mercedes-Benz of Orange Park provided you with satisfactory service for your required maintenance. We are delighted that you appreciated the video sent by our skilled technicians detailing their findings. Thank you for choosing us for your automotive needs!
Google Review
- June 06, 2023
Left by Yvette J.
Great, friendly and convenient customer service. Ted is the best service advisor that I have ever had.
Response from the owner Replied: We appreciate your kind words, Yvette! It's wonderful to hear that you received great and friendly customer service from our team at Mercedes-Benz of Orange Park. Drive safely, and we will be sure to pass on the kind feedback to Ted!
Google Review
- June 06, 2023
Response from the owner Replied: Michael, we're thrilled to hear about your fantastic experience with Brittney and our team at Mercedes-Benz of Orange Park! It's amazing to see that she has provided you with such a high level of attention to detail and communication when designing and building two cars (S580 and GLS580) in the last year. Thank you for sharing your positive feedback, we can't wait to continue providing you with great service in the future. Safe travels until we see you next time!
Google Review
- June 05, 2023
Brittney is always a pleasure buying a car from. 2nd car from her and the service was awesome ! She is so sweet, knowledgeable, and exceeds expectations. Looking forward to purchasing from her again🙂
Response from the owner Replied: Bria, thank you for the review! We are thrilled to hear that Brittney delivered such a successful purchase experience. Drive safely, and we hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- June 05, 2023
From the moment I entered the door Zarinca took care of me . I just like say thank you Zarinca for your wonderful customer service.
Response from the owner Replied: We are thrilled to hear that Zarinca provided you with exceptional service during your visit to Mercedes-Benz of Orange Park! Thank you for taking the time to share your experience with us, Shedrick. It was our pleasure serving you and hope to see you again down the road.
Google Review
- June 04, 2023
Every time I take my S560 to here, I never have any issues. Great service!
Response from the owner Replied: It makes our day to see reviews like this, Terri! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- June 04, 2023
Response from the owner Replied: Chandra, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- June 04, 2023
Rodney in service rocks! The whole team was great! And thanks for a lovely breakfast.
Response from the owner Replied: Shelley - Thank you for leaving Mercedes-Benz of Orange Park this wonderful review and for trusting us with your business. It was our pleasure to serve you and we're glad you enjoyed the breakfast! Rodney will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
Google Review
- June 02, 2023
Response from the owner Replied: Alvin, thank you so much for your loyalty to Ted and Mercedes-Benz of Orange Park! We are grateful for your continued business and we can't wait to welcome you back for your next visit.
Google Review
- June 02, 2023
Response from the owner Replied: We are grateful for your positive feedback, thanks so much, Robert!
Google Review
- June 02, 2023
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves to see great reviews. Thank you Dionne!
Google Review
- June 01, 2023
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- May 31, 2023
Response from the owner Replied: Thank you for sharing your positive experience working with us, Chris! We're delighted to hear that our team at Mercedes-Benz of Orange Park provided exceptional and efficient service, even under unexpected circumstances. It was our pleasure to assist you in a timely manner and we hope to be of assistance in the future!
Google Review
- May 31, 2023
Response from the owner Replied: Robert, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- May 31, 2023
Great service by Andy!! Very nice and informative!
Response from the owner Replied: We're delighted to hear Andy provided five-star service for you, Chauncey! Thanks for choosing Mercedes-Benz of Orange Park. See you next time!
Google Review
- May 31, 2023
Great service and knowledgeable staff
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park always appreciates the positive feedback. Thank you, Brian!
Cars.com Review
- May 31, 2023
I had an excellent experience with Mercedes Benz of Orange Park and my service agent Andy. I found Andy to be professional, knowledgeable and personable. I am new to Jacksonville and so pleased that my first encounter with a Mercedes Benz dealership/service department was a positive one. I feel...
Dealer Replied: We are delighted to hear that you had an excellent experience with Andy, Deborah! It's great to know that he provided you with professional and knowledgeable service. Thank you for trusting Mercedes-Benz of Orange Park with the care and maintenance of your vehicle. Welcome to Jacksonville!
Google Review
- May 31, 2023
Response from the owner Replied: Ed - It was our pleasure to complete your vehicle's service! Ted and the Mercedes-Benz of Orange Park team thank you for your business and wish you safe travels down the road!
Google Review
- May 30, 2023
Response from the owner Replied: We're proud to have consistently provided you with excellent service, Ali! All of us at Mercedes-Benz of Orange Park appreciate your loyalty and look forward to seeing you again!
Google Review
- May 30, 2023
Mike looked after us well, thank you.
Response from the owner Replied: Barry, it is great to hear that Mike took great care of you during your time here at Mercedes-Benz of Orange Park! Safe travels until we see you down the road!
Google Review
- May 28, 2023
Straight forward with diagnosis and reasonable pricing, Excellent Advice and Service. Appreciate Rodney!
Response from the owner Replied: Ernest, thank you for sharing your 5-star review of Rodney and Mercedes-Benz of Orange Park! Take care!
Google Review
- May 28, 2023
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Megan!
Google Review
- May 27, 2023
The only thing I did not like is, they left a black mark from their shoes on my driver floor paige carpet .
Response from the owner Replied: Caroline, we're glad to hear Rodney was helpful to you during your visit to Mercedes-Benz of Orange Park! He's sure to be thrilled when reading your kudos. Our team appreciates your business and hopes to see you again for an even greater experience!
Google Review
- May 27, 2023
Best car buying experience ever! Sam was super helpful throughout the whole process and really went above and beyond. The Mercedes experience is truly unbelievable.
Response from the owner Replied: We're thrilled to hear that you had the best car-buying experience ever at Mercedes-Benz of Orange Park, Brooke! We're glad to know that Sam was super helpful and provided you with above-and-beyond service throughout the whole process. It's great to see that you found the Mercedes experience truly unbelievable. Thank you for your business!
Google Review
- May 26, 2023
Ted is always the best service advisor...I have dealt with him several years and he's always professional, consistent and personable...I always would like to send kudos to Aaron Mong for his warm welcome and professional approach. Additionally The young man who is working with Ted in training I...
Response from the owner Replied: Your continued support of Mercedes-Benz of Orange Park means the world to us, Catherine! Thank you for stopping by to detail Ted's premier level of customer service and expertise. We feel fortunate to have loyal customers like you. Take care and drive safely until we see you next time!
Google Review
- May 26, 2023
Left by Anita S.
Response from the owner Replied: Thank you for your loyalty to Mercedes-Benz of Orange Park, Anita! We're delighted to know that Andy has continued to provide excellent service and adroit advice over the years. It's a gift to have customers like you - see you down the road!
Google Review
- May 26, 2023
Friendly employees and they will make every effort to satisfy their customer.
Response from the owner Replied: I'm glad to hear you had a good experience with us at Mercedes-Benz of Orange Park. I'll be sure to mention it to our team! We appreciate your business! Sincerely, Debbie Mills, General Manager.
Google Review
- May 25, 2023
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Kumar!
Cars.com Review
- May 25, 2023
Check Engine light came on about 50 miles from my home. Ted was able to get me in early the next morning. Diagnosis revealed the thermostat was stuck in the open position. Ted’s team had the parts and made the replacement and repairs. Super service and covered by warranty!
Dealer Replied: David, thank you for the review! We are so glad to hear that you had such a successful service experience working with Ted. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- May 24, 2023
Excellent service!!
Response from the owner Replied: We're glad you enjoyed working with us, Lana! We hope to see you again at Mercedes-Benz of Orange Park for another excellent service!
Google Review
- May 24, 2023
Very $$$$$$$
Response from the owner Replied: Hi Danny - Thank you for leaving Mercedes-Benz of Orange Park a five-star review. We strive to keep our prices competitive in the current market, so if there are any additional concerns or details you would like to discuss, please reach out. Thank you, Alex Shelver - New Car Sales Manager - (904) 777-5900
Google Review
- May 24, 2023
Response from the owner Replied: We appreciate your support, Janet! Thank you from all of us at Mercedes-Benz of Orange Park.
Google Review
- May 23, 2023
Great service rep, Andy Trowbridge, great service!!!
Response from the owner Replied: We're so glad to hear it, Elizabeth! Thank you for the excellent feedback and for trusting Mercedes-Benz of Orange Park with your vehicle's care - we hope to see you again!
Google Review
- May 23, 2023
Response from the owner Replied: Larry, thanks for leaving Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- May 21, 2023
Response from the owner Replied: Kimberly, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- May 21, 2023
Left by William R.
Great Job.
Response from the owner Replied: We're glad to have been of assistance, William! Thanks for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- May 20, 2023
Excellent experience and first class service
Response from the owner Replied: Thanks for the kudos, Monica! We're proud to have provided you with an excellent experience and hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- May 20, 2023
Thanks to Chris and Paul I had a great experience with a very knowledgeable staff for the second time now. Great customer service
Response from the owner Replied: We're so glad that Chris and Paul were able to help make your experience at Mercedes-Benz of Orange Park a pleasant one! It's always wonderful to hear about our knowledgeable staff and great customer service. Thank you for taking the time to share!
Google Review
- May 20, 2023
I enjoyed being greeted by Frank when I arrived for scheduled maintenance. Frank began my paperwork and got me started then Mike took over. My car was serviced and cleaned in a reasonable amount of time and I was on my way thank you very much to all.
Response from the owner Replied: Ted and the team are always happy to help you out, Burl! Thank you so much for supporting Mercedes-Benz of Orange Park and please let us know if you need anything down the line!
Google Review
- May 19, 2023
Zarinea from Mercedes-Benz is amazing, top notch service.
Response from the owner Replied: Hi Shakira. We appreciate you taking the time to leave Mercedes-Benz of Orange Park a review. Thank you!
Google Review
- May 19, 2023
My experience was one of the fastest I ever had anywhere the staff was amazing and Mike you did a great job. Thank you again for everything.
Response from the owner Replied: We're thrilled to hear that you had an excellent experience at Mercedes-Benz of Orange Park, and that Mike provided outstanding service! Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to assisting you again in the future.
Google Review
- May 19, 2023
Mike and Micheal provided great service to me and my mother, as well as others! Great dealership to get your car serviced!
Response from the owner Replied: We're pleased to see you and your mother had a great experience with Mike and Michael, Saniah! It's fantastic to hear that the team at Mercedes-Benz of Orange Park was able to provide top-notch service. Thank you for sharing your thoughts and supporting our dealership. Have a great day!
Google Review
- May 18, 2023
Ted is awesome in service. Have bringing my car to him for years and would not trust anyone else. Very professional, knowledgeable, personable and caring.
Response from the owner Replied: Ted and the team are delighted to see your lovely review, Chrissie! Thank you for supporting Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- May 17, 2023
Great customer service/communication. Got the Job done very quickly!!
Response from the owner Replied: Jake, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- May 17, 2023
Excellent services
Response from the owner Replied: We’re elated to get your positive feedback about Mercedes-Benz of Orange Park, Mark, thanks!
Google Review
- May 17, 2023
Whenever I need to get my vehicle's serviced when I get in town, Andy fits me and gives great advice and service!!!
Response from the owner Replied: Your review means a lot to us! Thank you for choosing Mercedes-Benz of Orange Park and for highlighting Andy's great work. Drive safely!
Google Review
- May 17, 2023
My service experience with Zarinea at Mercedes Benz Orange Park is always above exceptional! The entire establishment provides an excellent customer experience on each visit.
Response from the owner Replied: We are so happy to hear that you had an exceptional service experience with Zarinea and the team here at Mercedes-Benz of Orange Park. Providing excellent customer experiences is our top priority, so we are grateful to see that we could deliver that for you! Safe travels ahead!
Google Review
- May 16, 2023
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- May 15, 2023
Mr. Mike has a very good service he can help you about your car.
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park! We appreciate your shoutout to Mike and hope to see you again!
Google Review
- May 15, 2023
Response from the owner Replied: We appreciate your positive feedback, Jeanette. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- May 15, 2023
My service advisor ZARINNA is prompt and very professional she explains throughly all work that is been done and gives her own personal advice on what's needed on the next visit.... she always have a smile on her face and makes me feel welcome and not just an customer. #ZARINNAROCKS
Response from the owner Replied: Thank you, Terrance, for commending Zarinna on her standout service! We will be sure to let her know that her excellent work has earned Mercedes-Benz of Orange Park your five stars. See you next time! #ZARINNAROCKS
Google Review
- May 15, 2023
The service and salesmanship that was provided to my husband and I was very professional especially from Jabari Fowler. He displayed a great degree of patience, understanding, and knowledge while explaining the functionalities of my chosen vehicle. He is truly an asset to the Mercedes Benz team.
Response from the owner Replied: Victoria, we're delighted to read your review of Mercedes-Benz of Orange Park and we appreciate your taking the time to write it. It's wonderful to hear that Jabari's professionalism, patience, understanding, and knowledge helped you so much during your experience with us. Thank you for choosing our dealership, and drive safely!
Google Review
- May 14, 2023
Great Service!
Response from the owner Replied: We're proud to have been of assistance, Andrea! We hope to see you again at Mercedes-Benz of Orange Park!