Google Review
- October 20, 2019
Google Review
- October 20, 2019
Great Service and Fast.
Google Review
- October 19, 2019
Google Review
- October 19, 2019
I'm not a wealthy person. I'm a working class mother of 3 with lower than average credit. Never once while I was here did they make me feel like I was low class. I have never been treated so admirably by a dealer before. Jabari was extremely helpful and was very thorough when explaining all of the...
Google Review
- October 19, 2019
elite air Professional Service
Google Review
- October 18, 2019
My Service Advisor is Wade Forsythe. He is always professional, polite and pleasant. There's to worries from start to finish. He's exceptional.
Google Review
- October 17, 2019
Google Review
- October 17, 2019
Google Review
- October 16, 2019
Left by Jesse F.
Google Review
- October 16, 2019
Awesome!!
Google Review
- October 16, 2019
Ted K is the best - period
Google Review
- October 14, 2019
MB of Orange Park immediately took care of the issue I had. Ted Krypreos, my service advisor for more than 15 years, went above and beyond to exceed my expectations.
Google Review
- October 11, 2019
In my job I purchase cars continuously. Mercedes Benz of Orange Park is one of the best dealerships. What makes them so, is Jabari Fowler. One of the most conscientious car salesman I've encountered; and I speak to numerous sales people every day. If you're in the market for a Mercedes, call...
Google Review
- October 11, 2019
Jabari Fowler was outstanding. We have recently purchased two vehicles from Jabari. He was very professional with explaining expected costs, taking special orders, anticipating delivery dates, keeping us up to date with progress, and all options available. Far and above when compared to prior...
Google Review
- October 10, 2019
Google Review
- October 10, 2019
Google Review
- October 10, 2019
Left by Christopher M.
Very good
Google Review
- October 09, 2019
Great car buying experience. Alex Shelver was our salesperson and I was so impressed by his knowledge and professionalism. I highly recommend shopping with Alex for your next car. He is amazing.
Google Review
- October 09, 2019
Excellent Place for Services
Google Review
- October 09, 2019
Google Review
- October 08, 2019
I highly recommend Mercedes Benz of Orange Park! My overall service experience -5 out of 5 stars. Atmosphere -5 out of 5 stars. If you are looking for someone to guide you through your new car purchase, without feeling hassled, then I recommend asking for Austin. I didnt feel pressured at all....
Google Review
- October 08, 2019
Left by Darshan K.
Google Review
- October 07, 2019
I buy a car at Mercedes Benz of orange park. This is my favorite car dealer. I will introduce my family and friends to buy a car there, because there is a salesperson named Alex shelver. Every time I buy a car, Alex will help me. At the best price, Alex is very patient and patient. Alex is a...
Google Review
- October 07, 2019
Google Review
- October 05, 2019
My salesman Jabari Fowler did an excellent job of locating the exact vehicle I was looking for. He stayed in touch with me throughout the process of transferring the vehicle and was a pleasure to deal with. I highly recommend him.
Google Review
- October 05, 2019
The service department was great. Joey has always taken great care of me when I bring my Mercedes Benz in for service. Thanks!
Google Review
- October 05, 2019
Thanks to Jabari Fowler, my purchasing experience at MB of OP was nothing short of AMAZING!! My husband and I had been considering purchasing a MB C300 for a few months, but for various reasons, we held off. On a whim, we stopped by the dealership in OP, and were immediately greeted by Jabari - and...
Google Review
- October 05, 2019
Google Review
- October 03, 2019
Google Review
- October 02, 2019
Left by Phyllis C.
Google Review
- October 02, 2019
Joe was awesome and accomodating
Google Review
- October 01, 2019
Great place to Buy, Repeat Customer fo over 13 years !Also See Joe Lutz he's a good honest salesman that will actually take care of you and really help you get in the car you want, bought several off him, he won't steer you wrong, Thanks Joe
Google Review
- October 01, 2019
Google Review
- October 01, 2019
And again, JD, Ted and Aaron helped me out on a last minute nail in the tire. Thank you to them for jumping to help me out again. Best guys ever. They are my favorite people. That is why I have purchased 5 cars so far with them. I go where they go so Benz better take care of you all.
Google Review
- September 30, 2019
Google Review
- September 29, 2019
Great place to Buy, Repeat Customer fo over 13 years !Also See Joe Lutz he's a good honest salesman that will actually take care of you and really help you get in the car you want, bought several off him, he won't steer you wrong, Thanks Joe
Google Review
- September 29, 2019
Great place to Buy, Repeat Customer fo over 13 years !Also See Joe Lutz he's a good honest salesman that will actually take care of you and really help you get in the car you want, bought several off him, he won't steer you wrong, Thanks Joe
Google Review
- September 28, 2019
Praise For MBZ of Orange park and Salesman Joe Lutz. I'm 2400 miles away and bought a 14 ML without seeing the car in person. Joe gave me all the details and inspired confidence and trust in him from many states away. Couldn't be happier when car arrived. Car was in fantastic condition. Zero issues....
Google Review
- September 28, 2019
Praise For MBZ of Orange park and Salesman Joe Lutz. I'm 2400 miles away and bought a 14 ML without seeing the car in person. Joe gave me all the details and inspired confidence and trust in him from many states away. Couldn't be happier when car arrived. Car was in fantastic condition. Zero issues....
Google Review
- September 27, 2019
Google Review
- September 27, 2019
Google Review
- September 25, 2019
Wade got my vehicle service updated along with a couple of tires. He did great keeping me updated as always
Google Review
- September 25, 2019
Starting from convenient online service appointment scheduler, to the detailing job is impeccable. Ted is our service advisor weve been with for over 5 years now, is very knowledgeable about anything MB, great asset for any MB team.
Response from the owner Replied: Thank you, Gulmira, for your high marks of Mercedes-Benz of Orange Park! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Debbie Mills, General Manager.
Google Review
- September 25, 2019
Google Review
- September 25, 2019
Wade got my vehicle service updated along with a couple of tires. He did great keeping me updated as always
Google Review
- September 25, 2019
Google Review
- September 25, 2019
Google Review
- September 25, 2019
Starting from convenient online service appointment scheduler, to the detailing job is impeccable. Ted is our service advisor weve been with for over 5 years now, is very knowledgeable about anything MB, great asset for any MB team.
Response from the owner Replied: Thank you, Gulmira, for your high marks of Mercedes-Benz of Orange Park! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Debbie Mills, General Manager.
Google Review
- September 24, 2019
Very professional. Exactly what you would expect from a Mercedes dealership.
Google Review
- September 24, 2019
Very professional. Exactly what you would expect from a Mercedes dealership.
Google Review
- September 24, 2019
Google Review
- September 23, 2019
Service personnel friendly and knowledgeable.
Response from the owner Replied: We appreciate your feedback. Thanks for choosing Mercedes-Benz of Orange Park! Best Regards, Debbie Mills, General Manager.
Google Review
- September 23, 2019
Horrible customer service. They never return your calls and their quotes don't mean anything at the time of service. They yell at their personnel in front of you. After working on my car they even forgot to replug my tail lights and I was stranded after getting off from work. They never called back...
Google Review
- September 23, 2019
Alex shelver is the best. No pressure, good deal, details dealt with quickly and best of all he's a car guy. I wouldn't deal with anyone else.
Google Review
- September 23, 2019
Excellent service. Joey, my service adviser is very efficient.
Google Review
- September 23, 2019
Always the highest quality of service from top to bottom.
Google Review
- September 23, 2019
Ted always makes our experience exceptional
Google Review
- September 23, 2019
Purchase a 2016 used car 3 weeks ago , they tell me they will take care of the scratches but then they are charging me, GPS is totally clunky , awful! An hour and half seated here, nothing is being done yet just a waste of time ; car keys were given out of battery to me, windshield was also...
Google Review
- September 23, 2019
Google Review
- September 23, 2019
Google Review
- September 21, 2019
Left by David G.
Alex shelver is the best. No pressure, good deal, details dealt with quickly and best of all he's a car guy. I wouldn't deal with anyone else.
Google Review
- September 21, 2019
Google Review
- September 21, 2019
Ted always makes our experience exceptional
Google Review
- September 20, 2019
Google Review
- September 20, 2019
Horrible customer service. They never return your calls and their quotes don't mean anything at the time of service. They yell at their personnel in front of you. After working on my car they even forgot to replug my tail lights and I was stranded after getting off from work. They never called back...
Google Review
- September 20, 2019
Purchase a 2016 used car 3 weeks ago , they tell me they will take care of the scratches but then they are charging me, GPS is totally clunky , awful! An hour and half seated here, nothing is being done yet just a waste of time ; car keys were given out of battery to me, windshield was also...
Google Review
- September 19, 2019
Google Review
- September 19, 2019
Google Review
- September 19, 2019
Excellent service. Joey, my service adviser is very efficient.
Google Review
- September 18, 2019
Google Review
- September 18, 2019
Google Review
- September 18, 2019
Always the highest quality of service from top to bottom.
Google Review
- September 17, 2019
Google Review
- September 16, 2019
Car not washed, floor mats not reinstalled or cleaned. No follow up.
Google Review
- September 16, 2019
Best dealership in town
Google Review
- September 16, 2019
It is always an amazing experience coming here. Ted has been the best service advisor Ive had since owning a Mercedes. Thank you for everything and you better not go anywhere else ever!
Google Review
- September 15, 2019
It is always an amazing experience coming here. Ted has been the best service advisor Ive had since owning a Mercedes. Thank you for everything and you better not go anywhere else ever!
Google Review
- September 14, 2019
Google Review
- September 14, 2019
Google Review
- September 14, 2019
Google Review
- September 14, 2019
Car not washed, floor mats not reinstalled or cleaned. No follow up.
Google Review
- September 14, 2019
Best dealership in town
Google Review
- September 09, 2019
MB of Orange Park and, in particular, my technician Doug continue to shine in their ability to maintain my classic 560SL. Ted is always a pleasure to have for the check-in and check-out process; always concerned that he understands what I need; always forthcoming with maintenance suggestions. Doug...
Response from the owner Replied: Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pass the kudos along to them. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- September 09, 2019
What a great place to buy a car. Austin and the entire staff were extremely helpful. I would highly recommend Mercedes Benz of Orange Park!
Google Review
- September 09, 2019
Wade Forsythe, our service guy, is always amazing! The service was quick and done well.
Google Review
- September 09, 2019
Andrew Johnson!! He bent over backwards to get me the car I wanted. Couldnt have asked for a better salesman hes my go to guy when purchasing a new car. Thank you Andrew for finding my dream car!
Google Review
- September 09, 2019
Unfortunately, my 2016 Smart Car, purchased new at Mercedes-Benz of Orange Park, suddenly exhibits a "check engine" light. I phoned the service department just now and asked if I should drive from my distant Florida city to Jacksonville as there is no Smart Car service that I am aware of in my small...
Google Review
- September 09, 2019
Google Review
- September 08, 2019
Left by Linda F.
Wade Forsythe, our service guy, is always amazing! The service was quick and done well.
Google Review
- September 08, 2019
Andrew Johnson!! He bent over backwards to get me the car I wanted. Couldnt have asked for a better salesman hes my go to guy when purchasing a new car. Thank you Andrew for finding my dream car!
Google Review
- September 07, 2019
Google Review
- September 07, 2019
Google Review
- September 07, 2019
Google Review
- September 06, 2019
Google Review
- September 05, 2019
Google Review
- September 05, 2019
What a great place to buy a car. Austin and the entire staff were extremely helpful. I would highly recommend Mercedes Benz of Orange Park!
Google Review
- September 04, 2019
Left by Robert M.
MB of Orange Park and, in particular, my technician Doug continue to shine in their ability to maintain my classic 560SL. Ted is always a pleasure to have for the check-in and check-out process; always concerned that he understands what I need; always forthcoming with maintenance suggestions. Doug...
Response from the owner Replied: Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pass the kudos along to them. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- September 03, 2019
Google Review
- August 31, 2019
Google Review
- August 30, 2019
Google Review
- August 30, 2019
Kayla is truly exceptional!
Google Review
- August 30, 2019
Wonderful experience, as always. Need a good service rep., ask for Wade!
Google Review
- August 30, 2019
Everyone very helpful and was very friendly I would recommend them to anyone
Google Review
- August 30, 2019
Excellent service!!!Ken Kypreos provides great customer service!
Google Review
- August 30, 2019
My service advisor Denis, always take the time and courtesy. Give me best best overall options on getting my Mercedes Benz in top tier shape. Thanks alot!!
Google Review
- August 30, 2019
It was a great experience. The representatives were excellent, making the process of getting the car worked on a breeze. The workmanship was great. We like the dealership so much we bought a second car while the first was being worked on.
Response from the owner Replied: Thank you! Were thrilled to have provided you with an exemplary experience here at Mercedes-Benz of Orange Park. Thanks for making Fields your automotive choice. With appreciation, Aaron Mong, General Manager.
Google Review
- August 30, 2019
Alex in Sales, Andy in Service, and Kyle in Parts are all a class act- the entire place is. I go out of my way to come here.
Google Review
- August 30, 2019
AWESOME service! Andy and his whole service TEAM provided outstanding customer service as usual. I appreciate the professionalism and courteous very much. The Orange Park Mercedes-Benz dealership is the BEST!
Google Review
- August 30, 2019
We purchased a 2019 cls from Ben Trotenberg at MB of Orange Park in July 2019. We generally buy a new car every 2-3 years and this is our third MB and weve dealt with MB dealers in two other major cities. We have to tell you that Ben was hands down the best sales consultant weve every worked with....
Google Review
- August 30, 2019
Joey is smart and exceptional advisor. He did took care of my car and fixed all the things which was not fixed another place. I am glad that I gave my Car to Joey
Google Review
- August 30, 2019
always a great experience with my service advisor Ted, thanks for excellent services. hats off to the two ladies in the dining area they always provide great services when I'm visiting for services.
Google Review
- August 30, 2019
This location makes buying a car effortless and value your time. I have never had a more comfortable car buying experience ever. Ive purchased two vehicles and will continue to use them for future purchases.
Google Review
- August 30, 2019
Best dealership around Jacksonville make sure you see Charles Glover for great deals an excellent customer service!!!
Google Review
- August 30, 2019
First time at this Mercedes dealer . Joe was very patient and helpful making sure we got what we came for .. thank you joe ! Great overall service and experience!
Google Review
- August 30, 2019
My husband ask for discount since it is and unexpected expenses on our part and the manager approve of it. My air condition work great now, thank you for and exceptional service.
Google Review
- August 30, 2019
My service was excellent, the dealership was friendly and very professional. I was able to work while I was there and I had a great lunch
Google Review
- August 30, 2019
Wade is the type of person I like to deal with, honest, and looking out for the customer. Good communication, and pricing as he explained prior to service.
Google Review
- August 30, 2019
Great and super easy process. Joe was an exceptional seller and truly helped to expedite the process.
Google Review
- August 30, 2019
The red carpet experience was simply amazing and sales team were awesome and professional.
Google Review
- August 30, 2019
Mercedes of Orange Park provides exceptional services, has a friendly welcoming environment, and they feed you while you wait, or provide Uber service to your chosen location. That's a game changer in my book!!
Google Review
- August 30, 2019
I have been getting my cars serviced at Mercedes orange park since 2009. Ted always gets it right. He so far has explained everything and always updated me if the car was in for a major repair. I cant say enough good things about Ted
Google Review
- August 30, 2019
Expert service and love having a loaner!
Google Review
- August 30, 2019
Elizabeth Frank, sales consultant, made the process effortless. She has a complete understanding of her product line. Car buying can be tedious with an arduous exchange between sales mgr, sales consultant and yourself. This did not happen. She didnt try to up sell her cars or push one car over...
Google Review
- August 30, 2019
Good service, every concern is always addressed very high level of customer service. Very surprised to be served lunch in a waiting area its amazing wow. Can not go wrong with Mercedes brand or Mercedes dealers. I switched over from BMW brand because local dealer is greatly lacking customer service.
Google Review
- August 30, 2019
Since 2013 I have purchased 4 brand new cars from this dealership. Charlie Glover and the team at Mercedes Benz of Orange Park have made me feel like part of their family. I will continue to do business with them until Im unable to make decisions anymore. It has truly been a great experience dealing...
Google Review
- August 30, 2019
Joe was knowledge but not pushy. As a former business owner/salesman, I very much appreciated his approach. The Mercedes name speaks for itself and I hope to be driving this car many years down the road. Thanks again Joe for making the buying process so easy.
Google Review
- August 30, 2019
The customer service was exceptional! Wade Forsyth, the Service Manager; went above and beyond by picking up my car and dropping it off at the dealership to ensure I could make the appointment. He also made sure that the service was completed before I left on a business trip.
Google Review
- August 28, 2019
Mercedes of Orange Park provides exceptional services, has a friendly welcoming environment, and they feed you while you wait, or provide Uber service to your chosen location. That's a game changer in my book!!
Google Review
- August 28, 2019
Best dealership around Jacksonville make sure you see Charles Glover for great deals an excellent customer service!!!
Google Review
- August 27, 2019
Left by Lucretia P.
always a great experience with my service advisor Ted, thanks for excellent services. hats off to the two ladies in the dining area they always provide great services when I'm visiting for services.
Google Review
- August 27, 2019
Google Review
- August 27, 2019
Since 2013 I have purchased 4 brand new cars from this dealership. Charlie Glover and the team at Mercedes Benz of Orange Park have made me feel like part of their family. I will continue to do business with them until Im unable to make decisions anymore. It has truly been a great experience dealing...
Google Review
- August 23, 2019
Left by Harry B.
I have been getting my cars serviced at Mercedes orange park since 2009. Ted always gets it right. He so far has explained everything and always updated me if the car was in for a major repair. I cant say enough good things about Ted
Google Review
- August 22, 2019
Google Review
- August 22, 2019
Expert service and love having a loaner!
Google Review
- August 21, 2019
Wade is the type of person I like to deal with, honest, and looking out for the customer. Good communication, and pricing as he explained prior to service.
Google Review
- August 21, 2019
Google Review
- August 20, 2019
The customer service was exceptional! Wade Forsyth, the Service Manager; went above and beyond by picking up my car and dropping it off at the dealership to ensure I could make the appointment. He also made sure that the service was completed before I left on a business trip.
Google Review
- August 20, 2019
Google Review
- August 19, 2019
Response from the owner Replied: Thank you for leaving Fields a 5-Star rating of Mercedes-Benz of Orange Park! We appreciate your business and look forward to your next service interval. If you have any questions, or need anything further, please don't hesitate to give me a call at (904) 777-5900. Thanks again, Debbie Mills, General Manager.
Google Review
- August 19, 2019
Elizabeth Frank, sales consultant, made the process effortless. She has a complete understanding of her product line. Car buying can be tedious with an arduous exchange between sales mgr, sales consultant and yourself. This did not happen. She didnt try to up sell her cars or push one car over...
Google Review
- August 19, 2019
Google Review
- August 19, 2019
Google Review
- August 19, 2019
Joey is smart and exceptional advisor. He did took care of my car and fixed all the things which was not fixed another place. I am glad that I gave my Car to Joey
Google Review
- August 16, 2019
Response from the owner Replied: We sincerely appreciate your excellent score. If there is any way we may elevate your ownership further, please let me know. Best Regards, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- August 16, 2019
First time at this Mercedes dealer . Joe was very patient and helpful making sure we got what we came for .. thank you joe ! Great overall service and experience!
Google Review
- August 15, 2019
Google Review
- August 15, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 12, 2019
We purchased a 2019 cls from Ben Trotenberg at MB of Orange Park in July 2019. We generally buy a new car every 2-3 years and this is our third MB and weve dealt with MB dealers in two other major cities. We have to tell you that Ben was hands down the best sales consultant weve every worked with....
Google Review
- August 08, 2019
Wade is the type of person I like to deal with, honest, and looking out for the customer. Good communication, and pricing as he explained prior to service.
Google Review
- August 07, 2019
AWESOME service! Andy and his whole service TEAM provided outstanding customer service as usual. I appreciate the professionalism and courteous very much. The Orange Park Mercedes-Benz dealership is the BEST!
Google Review
- August 07, 2019
Great customer service !!!
Google Review
- August 07, 2019
Good service, every concern is always addressed very high level of customer service. Very surprised to be served lunch in a waiting area its amazing wow. Can not go wrong with Mercedes brand or Mercedes dealers. I switched over from BMW brand because local dealer is greatly lacking customer service.
Google Review
- August 06, 2019
Google Review
- August 06, 2019
My husband ask for discount since it is and unexpected expenses on our part and the manager approve of it. My air condition work great now, thank you for and exceptional service.
Google Review
- August 05, 2019
My service was excellent, the dealership was friendly and very professional. I was able to work while I was there and I had a great lunch
Google Review
- August 05, 2019
Google Review
- August 03, 2019
Left by Kay F.
Response from the owner Replied: We certainly appreciate your review. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- August 02, 2019
Google Review
- August 02, 2019
Joe was knowledge but not pushy. As a former business owner/salesman, I very much appreciated his approach. The Mercedes name speaks for itself and I hope to be driving this car many years down the road. Thanks again Joe for making the buying process so easy.
Google Review
- August 02, 2019
Excellent service!!!Ken Kypreos provides great customer service!
Google Review
- August 01, 2019
Great and super easy process. Joe was an exceptional seller and truly helped to expedite the process.
Google Review
- August 01, 2019
Google Review
- July 31, 2019
Google Review
- July 31, 2019
The red carpet experience was simply amazing and sales team were awesome and professional.
Google Review
- July 31, 2019
This location makes buying a car effortless and value your time. I have never had a more comfortable car buying experience ever. Ive purchased two vehicles and will continue to use them for future purchases.
Google Review
- July 31, 2019
Alex in Sales, Andy in Service, and Kyle in Parts are all a class act- the entire place is. I go out of my way to come here.
Google Review
- July 31, 2019
Google Review
- July 30, 2019
Excellent!
Response from the owner Replied: I'm happy to learn your experience was worthy of 5-stars, thank you, Mrs. Ruterbusch! It's certainly a pleasure serving your automotive needs. Take care and be well! Kind Regards, Debbie Mills, General Manager.
Google Review
- July 30, 2019
They got it altogether
Google Review
- July 30, 2019
Complimentary lunch and wash
Response from the owner Replied: Thank you for your first-class rating of Mercedes-Benz of Orange Park, Law! Its our delight to serve your automotive needs. Sincerely, Debbie Mills, General Manager.
Google Review
- July 30, 2019
Takes a Star to Know the stars @ Mercedes of orange park exceptional service every time!
Response from the owner Replied: Im jubilant in learning that our Team provided you with a great experience! Its truly our goal with each visit, Mr. Talebli. We are pleased to be your automotive choice and look forward to continuing to demonstrate excellence in the future. With our sincere thanks, Debbie Mills, GM.
Google Review
- July 30, 2019
Great customer service !!!
Google Review
- July 30, 2019
My most recent visit for service (mid July 2019) and a post warranty issue was dealt with perfectly. My expectations were exceeded yet again.MBOP looks after it's clients. The best recipe for repeat and continued business.I would not consider another Mercedes-Benz dealer in this part of the world.
Response from the owner Replied: This is astonishing to learn, thank you. Ill unquestionably communicate your thoughtful feedback to our Staff here at Mercedes-Benz of Orange Park. If our Team can, in any way, further work to elevate your ownership or your experience with us, please let me know. With sincere gratitude, Debbie Mills, General Manager.
Google Review
- July 30, 2019
Nice folks
Google Review
- July 30, 2019
Friendly, knowledgeable staff and comfortable facility. Ted in the service department is great.
Response from the owner Replied: Thank you for your admirable evaluation of our Dealership. We take great pride in catering to the needs of our customers. Moving forward, if there is anything we may do to further augment the quality your ownership, please ask for me and let me know how we may be of support. Kind regards, Debbie Mills, General Manager.
Google Review
- July 30, 2019
Completely thrilled with my experience at MoOP. George Vogt is the man to see when you go there, hes knowledgeable about the inventory and doesnt rush you through the process...join his fan club and get a free ice cream with purchase!
Google Review
- July 30, 2019
My service was excellent!!
Google Review
- July 30, 2019
Took 2 hours for a oil change on a Tuesday.
Google Review
- July 30, 2019
Wade was great.
Google Review
- July 30, 2019
I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy...
Google Review
- July 30, 2019
Great service and very knowledgeable service staff!Thank you Joey Rodriguez for your attentive service!
Google Review
- July 30, 2019
Outstanding service from the first person we dealt with to the last.
Google Review
- July 30, 2019
What a great dealership and Ted Kypreos is an outstanding service advisor. Always a pleasure to come here, none better.
Google Review
- July 30, 2019
Im consistently impressed with Mercedes Benz of Orange Park. They truly provide me with exceptional customer service/support from cradle to grave!!! My Service Rep Wade also deserves honorable mention!!! Will
Response from the owner Replied: Thanks for the kind feedback, Mr. Brown! It's always our pleasure to serve your automotive needs. Thanks again, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- July 30, 2019
Everyone in the service department is excellent. Thanks Jeff and Andy!
Google Review
- July 30, 2019
I had my Mercedes serviced today for regular routine maintenance. Mind you it is a used vehicle and have never owned a Mercedes before. I already knew the history on the car as I review and research EVERYTHING before I purchased it. I'm not oblivious to "mechanic talk" and am pretty savvy on what...
Google Review
- July 30, 2019
Google Review
- July 29, 2019
Google Review
- July 27, 2019
Great service and very knowledgeable service staff!Thank you Joey Rodriguez for your attentive service!
Google Review
- July 27, 2019
Google Review
- July 26, 2019
Google Review
- July 25, 2019
Google Review
- July 25, 2019
I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy...
Google Review
- July 24, 2019
Great customer service !!!
Google Review
- July 24, 2019
My most recent visit for service (mid July 2019) and a post warranty issue was dealt with perfectly. My expectations were exceeded yet again.MBOP looks after it's clients. The best recipe for repeat and continued business.I would not consider another Mercedes-Benz dealer in this part of the world.
Response from the owner Replied: This is astonishing to learn, thank you. Ill unquestionably communicate your thoughtful feedback to our Staff here at Mercedes-Benz of Orange Park. If our Team can, in any way, further work to elevate your ownership or your experience with us, please let me know. With sincere gratitude, Debbie Mills, General Manager.
Google Review
- July 22, 2019
Google Review
- July 21, 2019
Google Review
- July 21, 2019
What a great dealership and Ted Kypreos is an outstanding service advisor. Always a pleasure to come here, none better.
Google Review
- July 20, 2019
Google Review
- July 20, 2019
Wade was great.
Google Review
- July 20, 2019
Everyone in the service department is excellent. Thanks Jeff and Andy!
Google Review
- July 19, 2019
Took 2 hours for a oil change on a Tuesday.
Google Review
- July 19, 2019
Google Review
- July 18, 2019
Took 2 hours for a oil change on a Tuesday.
Google Review
- July 17, 2019
My service was excellent!!
Google Review
- July 17, 2019
Im consistently impressed with Mercedes Benz of Orange Park. They truly provide me with exceptional customer service/support from cradle to grave!!! My Service Rep Wade also deserves honorable mention!!! Will
Response from the owner Replied: Thanks for the kind feedback, Mr. Brown! It's always our pleasure to serve your automotive needs. Thanks again, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- July 14, 2019
Google Review
- July 14, 2019
Google Review
- July 14, 2019
Outstanding service from the first person we dealt with to the last.
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Google Review
- July 12, 2019
Nice folks
Google Review
- July 11, 2019
Google Review
- July 11, 2019
Google Review
- July 10, 2019
They got it altogether
Google Review
- July 08, 2019
Google Review
- July 08, 2019
I had my Mercedes serviced today for regular routine maintenance. Mind you it is a used vehicle and have never owned a Mercedes before. I already knew the history on the car as I review and research EVERYTHING before I purchased it. I'm not oblivious to "mechanic talk" and am pretty savvy on what...
Google Review
- July 07, 2019
Great customer service
Google Review
- July 03, 2019
Google Review
- July 03, 2019
Complimentary lunch and wash
Response from the owner Replied: Thank you for your first-class rating of Mercedes-Benz of Orange Park, Law! Its our delight to serve your automotive needs. Sincerely, Debbie Mills, General Manager.
Google Review
- July 03, 2019
Google Review
- June 30, 2019
Response from the owner Replied: Our Team is ever grateful for your wonderful rating, thank you! I would be grateful for any feedback you may be able to provide, so that we may better your experience and earn a superior score on your next visit. You may reach me by phone at (904) 777-5900, or via email at debbie.mills@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Debbie Mills, General Manager - Mercedes-Benz of Orange Park.
Google Review
- June 30, 2019
Easy, fast and professional.
Google Review
- June 30, 2019
Great customer service
Google Review
- June 30, 2019
Great problem solving. Thank you.
Google Review
- June 30, 2019
Chris in the parts department was very nice and helpful......
Google Review
- June 30, 2019
Great service department. Ted always is very professional.
Google Review
- June 30, 2019
This is my husband's (Kenneth Jones) dealership. He thinks this is the best dealership in town!
Google Review
- June 30, 2019
Great service all around
Google Review
- June 30, 2019
The service department at this location is fantastic! No wait to check in for my appointment, received car back a day early. THANKS
Response from the owner Replied: Our Team looks forward to welcoming your forthcoming return. We are dedicated to ensuring you receive the finest in customer service superiority. In appreciation, Debbie Mills, General Manager.
Google Review
- June 30, 2019
Best car buying experience Ive ever had. Purchased a car long distance, and not only was Percy was almost immediately responsive when I texted or emailed, he personally drove the car across two states to bring it to me - gas tank full and looking beautiful. Even finance was easy and fast to work...
Google Review
- June 30, 2019
Percy, Harry, and Andrew reinforced the reasons we enjoyed buying our 2d vehicle here. Percy not only remembered us, but simply picked our experience from where we left with the first vehicle we purchased two years ago. His great attentiveness and product knowledge made our choice easy. Many thanks!
Response from the owner Replied: James, Thank you for your review, continued business and the kind comments regarding our team members! Best Regards, Aaron Mong - General Manager (904)777-5900
Google Review
- June 30, 2019
Always a pleasure bringing a vehicle for service. They have made the experience seamless and comfortable (especially for those that choose to wait). Well done, Fields!
Google Review
- June 30, 2019
I'm not a wealthy person. I'm a working class mother of 3 with lower than average credit. Never once while I was here did they make me feel like I was low class. I have never been treated so admirably by a dealer before. Jabari was extremely helpful and was very thorough when explaining all of the...
Google Review
- June 30, 2019
Customer Service is the the one thing I value most when spending my money! Jabaris professionalism from start of 5/21 until this very day far exceeds my expectations of a car sales consultant . He helped to ensure My wait for my last child to finish college to get my dream car was worth the price...
Google Review
- June 30, 2019
I much prefer coming to this dealer in orange park than the other MB dealer in JAX because they are much nicer and seem to listen more to you here. When my car was ready for pickup, they immediately reached out, and let me know. Even though I would tell them "hey no rush, I have time let me know...
Google Review
- June 30, 2019
I had a great experience buying a new car from Joe and LJ. They were both professional and patient and most of all not pushy. They were very accommodating.
Response from the owner Replied: Thank you Mark and congratulations on your new Mercedes-Benz!
Google Review
- June 30, 2019
Absolutely the best car purchase experience. Joe Lutz is an amazing salesperson that was extremely efficient from start to finish. The staff are so appreciative of their employer and talked about how fortunate they are to work for such a nice dealership. What a refreshing thing to hear and see. Joe...
Google Review
- June 30, 2019
A really building with great service and amenities. My salesman Jabari truly made it a wonderful experience.
Google Review
- June 30, 2019
Always a pleasant experience. I don't mind waiting for service, the waiting area is so comfortable. Thank you!
Google Review
- June 30, 2019
Service is always a good experience, pricey, but good.
Response from the owner Replied: Thank you Josh for the positive review! Be sure to visit our website for monthly specials and coupons! www.mercedesbenzoforangepark.com Best Regards, Aaron Mong - General Manager (904)777-5900
Google Review
- June 30, 2019
Service was simple and easy! Wade was fantastic
Google Review
- June 30, 2019
Customer Service is the the one thing I value most when spending my money! Jabaris professionalism from start of 5/21 until this very day far exceeds my expectations of a car sales consultant . He helped to ensure My wait for my last child to finish college to get my dream car was worth the price...
Google Review
- June 29, 2019
I much prefer coming to this dealer in orange park than the other MB dealer in JAX because they are much nicer and seem to listen more to you here. When my car was ready for pickup, they immediately reached out, and let me know. Even though I would tell them "hey no rush, I have time let me know...
Google Review
- June 29, 2019
A really building with great service and amenities. My salesman Jabari truly made it a wonderful experience.
Google Review
- June 28, 2019
Absolutely the best car purchase experience. Joe Lutz is an amazing salesperson that was extremely efficient from start to finish. The staff are so appreciative of their employer and talked about how fortunate they are to work for such a nice dealership. What a refreshing thing to hear and see. Joe...
Google Review
- June 28, 2019
Google Review
- June 25, 2019
Google Review
- June 25, 2019
Best car buying experience Ive ever had. Purchased a car long distance, and not only was Percy was almost immediately responsive when I texted or emailed, he personally drove the car across two states to bring it to me - gas tank full and looking beautiful. Even finance was easy and fast to work...
Google Review
- June 21, 2019
Google Review
- June 21, 2019
Google Review
- June 21, 2019
Great customer service
Google Review
- June 21, 2019
I'm not a wealthy person. I'm a working class mother of 3 with lower than average credit. Never once while I was here did they make me feel like I was low class. I have never been treated so admirably by a dealer before. Jabari was extremely helpful and was very thorough when explaining all of the...
Google Review
- June 21, 2019
Always a pleasure bringing a vehicle for service. They have made the experience seamless and comfortable (especially for those that choose to wait). Well done, Fields!
Google Review
- June 21, 2019
Left by Vickie S.
Google Review
- June 21, 2019
Google Review
- June 21, 2019
Service was simple and easy! Wade was fantastic
Google Review
- June 19, 2019
Google Review
- June 19, 2019
Google Review
- June 18, 2019
My boyfriend bought 2 Mercedes Benz you dont give anything like a key holder really?
Google Review
- June 18, 2019
Google Review
- June 16, 2019
Left by Josh S.
Service is always a good experience, pricey, but good.
Response from the owner Replied: Thank you Josh for the positive review! Be sure to visit our website for monthly specials and coupons! www.mercedesbenzoforangepark.com Best Regards, Aaron Mong - General Manager (904)777-5900
Google Review
- June 15, 2019
Percy, Harry, and Andrew reinforced the reasons we enjoyed buying our 2d vehicle here. Percy not only remembered us, but simply picked our experience from where we left with the first vehicle we purchased two years ago. His great attentiveness and product knowledge made our choice easy. Many thanks!
Response from the owner Replied: James, Thank you for your review, continued business and the kind comments regarding our team members! Best Regards, Aaron Mong - General Manager (904)777-5900
Google Review
- June 14, 2019
Google Review
- June 14, 2019
Google Review
- June 13, 2019
I had a great experience buying a new car from Joe and LJ. They were both professional and patient and most of all not pushy. They were very accommodating.
Response from the owner Replied: Thank you Mark and congratulations on your new Mercedes-Benz!
Google Review
- June 12, 2019
Google Review
- June 11, 2019
Left by Brondrick L.
Google Review
- June 10, 2019
Left by Booker P.
Response from the owner Replied: Our Team is ever grateful for your wonderful rating, thank you! I would be grateful for any feedback you may be able to provide, so that we may better your experience and earn a superior score on your next visit. You may reach me by phone at (904) 777-5900, or via email at debbie.mills@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Debbie Mills, General Manager - Mercedes-Benz of Orange Park.
Google Review
- June 09, 2019
Left by Rocheed H.
Google Review
- June 07, 2019
Once again, outstanding service!!
Response from the owner Replied: If there is any way we may better serve you moving forward, please reach out to me at your convenience. Thank you for your business and your great rating. All the best, Aaron Mong, General Manager.
Google Review
- June 07, 2019
Google Review
- June 07, 2019
Great service all around
Google Review
- June 06, 2019
Chris in the parts department was very nice and helpful......
Google Review
- June 06, 2019
Google Review
- June 06, 2019
Great service department. Ted always is very professional.
Google Review
- June 04, 2019
Google Review
- June 04, 2019
Google Review
- June 04, 2019
Always a pleasant experience. I don't mind waiting for service, the waiting area is so comfortable. Thank you!
Google Review
- June 04, 2019
Google Review
- June 02, 2019
Google Review
- June 01, 2019
Google Review
- June 01, 2019
Google Review
- May 31, 2019
Great problem solving. Thank you.
Google Review
- May 31, 2019
Google Review
- May 30, 2019
Very easy to schedule servicing. kayla was who I worked with on setting the appointment to arranging the valet she is always friendly informative one of the nicest people at Fields Automotive group . The valet was Tony which we requested as he is also friendly with an excellent attitude. As always...
Google Review
- May 30, 2019
Once again, outstanding service!!
Response from the owner Replied: If there is any way we may better serve you moving forward, please reach out to me at your convenience. Thank you for your business and your great rating. All the best, Aaron Mong, General Manager.
Google Review
- May 30, 2019
Kayla is always amazing
Response from the owner Replied: Were honored by your kind words, thank you. We will make every effort to ensure you receive only the best experience on your future visits. Please let me know if there is any way we may further heighten the quality of service you receive. With many thanks, Aaron Mong, General Manager.
Google Review
- May 30, 2019
I continue to enjoy owning my CPO Mercedes Benz. The staff there make me feel good about my purchase and getting it serviced. Charles, Marc, Harry and Wade are top notch!#mercedesbenz #bestornothing
Google Review
- May 30, 2019
Love that place.very good service personPrompt service.
Google Review
- May 30, 2019
Ted ,(and uncle tony) are awesome. Your A team!
Response from the owner Replied: This is great to read, thank you so much. Its our constant goal to ensure all our customers receive an experience, like yours, on every visit. We are devoted to consistently providing you with an outstanding experience and look forward to your next visit. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 30, 2019
My service was exceptional.....I got my driver side lock actuator and driver side low beam replaced and it seemed like my drives better because Im assuming they just not just liik at what you brought your car in for, but they also ensure your car is performing like it should. Awesome work!
Google Review
- May 30, 2019
Ted was very kind and helpful!
Response from the owner Replied: Thank you! If there is any way we may demonstrate our devotion to quality service in the future, please let me know how we may be of assistance. We appreciate your business. Best regards, Aaron Mong, General Manager.
Google Review
- May 30, 2019
This is my 3rd purchase with MB, exceptional service every time. I keep coming back to Marc Miller because I feel he genuinely cares. He takes the time to educate me on my purchase and keeps the time spent in the dealership to a minimum. Always friendly and take the time to follow up with me the...
Google Review
- May 30, 2019
The experience was very good as usual. I needed an emergency tow to the dealer because of a flat tire. The tow truck was there within 1/2 hour. Much faster than I thought. The service department was very helpful. Kayla Rosa my service tech is a very knowledgeable hand helpful person. See kept...
Google Review
- May 30, 2019
Absolutely must go see Percy Thomas at Mercedes Benz of Orange park! He is so great and made sure I got exactly what I wanted!! Everyone there made me feel so special! Such a great experience!! I absolutely love my new GLC!!
Response from the owner Replied: We genuinely thank you for your wonderful feedback. If there is any way our Team may better serve you in the future, please let me know and I will address it immediately. Thank you for choosing Fields, we are grateful for your business. In appreciation, Aaron Mong, General Manager.
Google Review
- May 30, 2019
We recently purchased a Mercedes here and after shopping in Gainesville this dealership went above and beyond great customer service. Percy in particular made the purchase seamless and pleasant. He was very professional and courteous. I would recommend buying a car here to anyone.
Response from the owner Replied: Thank you for your valuable feedback and congratulations on your new vehicle! Its a pleasure to serve your automotive needs. We genuinely value your patronage. If there is any way our Team might be of assistance with your new vehicle purchase, please dont hesitate to let me know. Best, Aaron Mong, General Manager.
Google Review
- May 30, 2019
Denis and Kayla were an exceptional team. They got my car processed and out without interruption to my day. Highly recommend!
Response from the owner Replied: Im so happy you had a wonderful experience here at Mercedes-Benz of Orange Park. Thank you for your great evaluation! We highly value your business and look forward to serving you in the future. Kind regards, Aaron Mong, General Manager.
Google Review
- May 30, 2019
Went in without an appointment for service around 10:30 was gone by 1230 and Joey made sure I was comfortable and informed about what my car had going on and what was needed. He even takes pictures of the issues so youre not just blindly agreeing to things. Go in and ask for Joey, you wont regret it!
Response from the owner Replied: Thank you, Im glad we could be of service. We appreciate your feedback and your business and look forward to serving your automotive needs down the road. Many thanks, Aaron Mong, General Manager.
Google Review
- May 30, 2019
Hey guys! The best salesman at Mercedez Benz Orange Park is Tim Hughes. Mr. Jeff our financing duo rocks the deals . Please go out and see those two dynamic team of exceptional professional salesman! Im loving my new 250 CLA! Thank you!
Response from the owner Replied: Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, Aaron Mong, General Manager.
Google Review
- May 30, 2019
THE BEST-- PLACE TO PURCHASE YOUR FIRST OR NEXT VEHICLE FROM, BECAUSE GOOD CUSTOMER SERVICE, SATISFACTION AND ABOVE ALL THE OTHERS-- COMFORTABLE WAITING AREA PRETTY MUCH SAYS IT ALL.I SIMPLY LOVE IT
Response from the owner Replied: Thank you for your kind response. We are truly grateful for both your business and your feedback. The next time you stop in to Mercedes-Benz of Orange Park, please feel free to ask for me and let me know if there is any way we may better serve you. I will task my Team to ensure you receive only the best experience. We look forward to serving you in the future. Kind wishes, Aaron Mong, General Manager.
Google Review
- May 30, 2019
The service team is exceptional and the service manager Mr. Summers is the best representation of a leader I have seen in a while.
Google Review
- May 30, 2019
I enjoy the car wash capability but it just seems that this has gotten to be an overbearing process with the time it takes to get this task accomplished as they are sharing this with several of the other dealerships. 1.5- 2hr just seems tedious and an unproductive use of time even if it is a free...
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 2-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (904) 777-5900, or at aaron.mong@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 30, 2019
Timely 30,000 mile check up and nice clean car to top it off. Thanks!
Response from the owner Replied: We appreciate your continued business! Thank you for your wonderful review. Fields Matters Because You Matter. Sincerely, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 30, 2019
Great advice and information. Work was done quickly.
Google Review
- May 30, 2019
This Dealership is the Biggest RIPOFF I have been a customer at Mercedes Benz of Orange Park since December 2018. Since December I have spent $6,500 in repairs. I am having issues with this dealership performing ANY service correct. Almost every time I've had work done, some aspect of the job has...
Google Review
- May 30, 2019
Love that place.very good service personPrompt service.
Google Review
- May 30, 2019
Left by Sarah L.
Google Review
- May 30, 2019
Left by Thomas K.
This is my 3rd purchase with MB, exceptional service every time. I keep coming back to Marc Miller because I feel he genuinely cares. He takes the time to educate me on my purchase and keeps the time spent in the dealership to a minimum. Always friendly and take the time to follow up with me the...
Google Review
- May 29, 2019
The experience was very good as usual. I needed an emergency tow to the dealer because of a flat tire. The tow truck was there within 1/2 hour. Much faster than I thought. The service department was very helpful. Kayla Rosa my service tech is a very knowledgeable hand helpful person. See kept...
Google Review
- May 25, 2019
The service team is exceptional and the service manager Mr. Summers is the best representation of a leader I have seen in a while.
Google Review
- May 22, 2019
Google Review
- May 22, 2019
Worst experience ever. Purchased a car and traded my 2018 GLE AMG in. Price for the new purchase was confirmed in writing. On pick up date, nothing was ready at the scheduled time. New vehicle had my plates on and they said, finance manager will get papers ready. They would meet me the next day at...
Google Review
- May 18, 2019
Google Review
- May 17, 2019
Great advice and information. Work was done quickly.
Google Review
- May 15, 2019
Left by Sean C.
Response from the owner Replied: Thank you for your feedback. We are terribly sorry for the poor experience and apologize for any inconvenience. Providing exemplary customer service is our top priority and I would appreciate the opportunity to speak with you to address any outstanding issues, find an amicable resolution and work to restore your faith in our Dealership. You may reach me by phone at (904) 777-5900, or by email at aaron.mong@fieldsauto.com. Thank you and I look forward to the opportunity. With sincere appreciation, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 14, 2019
Absolutely must go see Percy Thomas at Mercedes Benz of Orange park! He is so great and made sure I got exactly what I wanted!! Everyone there made me feel so special! Such a great experience!! I absolutely love my new GLC!!
Response from the owner Replied: We genuinely thank you for your wonderful feedback. If there is any way our Team may better serve you in the future, please let me know and I will address it immediately. Thank you for choosing Fields, we are grateful for your business. In appreciation, Aaron Mong, General Manager.
Google Review
- May 14, 2019
Response from the owner Replied: We are truly appreciative of your great rating and your business. Fields Matters Because You Matter. Sincerely, Aaron Mong, General Manager.
Google Review
- May 13, 2019
Went in without an appointment for service around 10:30 was gone by 1230 and Joey made sure I was comfortable and informed about what my car had going on and what was needed. He even takes pictures of the issues so youre not just blindly agreeing to things. Go in and ask for Joey, you wont regret it!
Response from the owner Replied: Thank you, Im glad we could be of service. We appreciate your feedback and your business and look forward to serving your automotive needs down the road. Many thanks, Aaron Mong, General Manager.
Google Review
- May 13, 2019
Response from the owner Replied: Its an honor to receive your rating, thank you. We appreciate your patronage and look forward to the opportunity to serve your automotive needs down the road. Thank you, Aaron Mong, General Manager.
Google Review
- May 13, 2019
Ted was very kind and helpful!
Response from the owner Replied: Thank you! If there is any way we may demonstrate our devotion to quality service in the future, please let me know how we may be of assistance. We appreciate your business. Best regards, Aaron Mong, General Manager.
Google Review
- May 13, 2019
Response from the owner Replied: Its a joy to receive a rating like yours, thank you! We are dedicated to excellence and look forward to serving your automotive needs in the future. All the best, Aaron Mong, General Manager.
Google Review
- May 13, 2019
Left by James B.
This Dealership is the Biggest RIPOFF I have been a customer at Mercedes Benz of Orange Park since December 2018. Since December I have spent $6,500 in repairs. I am having issues with this dealership performing ANY service correct. Almost every time I've had work done, some aspect of the job has...
Response from the owner Replied: Thank you for your rating. On behalf of Mercedes-Benz of Orange Park, we appreciate your business and apologize for the 3-star experience. I would appreciate the opportunity to speak with you to discuss your visit in detail and find out what went wrong. I will address any outstanding issues and work personally to restore your faith in our Dealership. We are dedicated to providing you with only the best in customer service. You may reach me (904) 777-5900, or by email at debbie.mills@fieldsauto.com. Thank you and I look forward to speaking with you. Kind regards, Debbie Mills, General Manager.
Google Review
- May 12, 2019
Response from the owner Replied: Thank you for an incredible rating! We sincerely appreciate your business and look forward to serving you in the future. Many thanks, Aaron Mong, General Manager.
Google Review
- May 12, 2019
Left by James B.
This Dealership is the Biggest RIPOFF I have been a customer at Mercedes Benz of Orange Park since December 2018. Since December I've have spent $6,500 in repairs. I am having issues with this dealership performing ANY service correct. Almost every time I've had work done, some aspect of the job has...
Response from the owner Replied: Thank you for your rating. On behalf of Mercedes-Benz of Orange Park, we appreciate your business and apologize for the 3-star experience. I would appreciate the opportunity to speak with you to discuss your visit in detail and find out what went wrong. I will address any outstanding issues and work personally to restore your faith in our Dealership. We are dedicated to providing you with only the best in customer service. You may reach me (904) 777-5900, or by email at debbie.mills@fieldsauto.com. Thank you and I look forward to speaking with you. Kind regards, Debbie Mills, General Manager.
Google Review
- May 11, 2019
Response from the owner Replied: We appreciate your business and look forward to serving your automotive needs down the road. Kind regards, Aaron Mong, General Manager.
Google Review
- May 10, 2019
Response from the owner Replied: Thank you for giving us high marks! Its genuinely a pleasure to serve your automotive needs. Respectfully, Aaron Mong, General Manager.
Google Review
- May 10, 2019
Timely 30,000 mile check up and nice clean car to top it off. Thanks!
Response from the owner Replied: We appreciate your continued business! Thank you for your wonderful review. Fields Matters Because You Matter. Sincerely, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 10, 2019
I enjoy the car wash capability but it just seems that this has gotten to be an overbearing process with the time it takes to get this task accomplished as they are sharing this with several of the other dealerships. 1.5- 2hr just seems tedious and an unproductive use of time even if it is a free...
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 2-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (904) 777-5900, or at aaron.mong@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 09, 2019
Response from the owner Replied: Thanks for the great score! We sincerely appreciate your business. Our Team is dedicated to surpassing your expectations on every visit and we look forward to serving you in the future. With appreciation, Aaron Mong, General Manager.
Google Review
- May 08, 2019
Once again, outstanding service!!
Response from the owner Replied: If there is any way we may better serve you moving forward, please reach out to me at your convenience. Thank you for your business and your great rating. All the best, Aaron Mong, General Manager.
Google Review
- May 06, 2019
THE BEST-- PLACE TO PURCHASE YOUR FIRST OR NEXT VEHICLE FROM, BECAUSE GOOD CUSTOMER SERVICE, SATISFACTION AND ABOVE ALL THE OTHERS-- COMFORTABLE WAITING AREA PRETTY MUCH SAYS IT ALL.I SIMPLY LOVE IT
Response from the owner Replied: Thank you for your kind response. We are truly grateful for both your business and your feedback. The next time you stop in to Mercedes-Benz of Orange Park, please feel free to ask for me and let me know if there is any way we may better serve you. I will task my Team to ensure you receive only the best experience. We look forward to serving you in the future. Kind wishes, Aaron Mong, General Manager.
Google Review
- May 06, 2019
Response from the owner Replied: I would like to thank you for your rating, but also your business. Its really our pleasure to serve your automotive needs. Kind regards, Aaron Mong, General Manager.
Google Review
- May 06, 2019
Left by Mark B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park. It brings us great satisfaction to attend to your automotive needs. Sincerely, Aaron Mong, General Manager.
Google Review
- May 04, 2019
Denis and Kayla were an exceptional team. They got my car processed and out without interruption to my day. Highly recommend!
Response from the owner Replied: Im so happy you had a wonderful experience here at Mercedes-Benz of Orange Park. Thank you for your great evaluation! We highly value your business and look forward to serving you in the future. Kind regards, Aaron Mong, General Manager.
Google Review
- May 04, 2019
Ted ,(and uncle tony) are awesome. Your A team!
Response from the owner Replied: This is great to read, thank you so much. Its our constant goal to ensure all our customers receive an experience, like yours, on every visit. We are devoted to consistently providing you with an outstanding experience and look forward to your next visit. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 04, 2019
Kayla is always amazing
Response from the owner Replied: Were honored by your kind words, thank you. We will make every effort to ensure you receive only the best experience on your future visits. Please let me know if there is any way we may further heighten the quality of service you receive. With many thanks, Aaron Mong, General Manager.
Google Review
- May 03, 2019
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (904) 777-5900, or at aaron.mong@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 03, 2019
Response from the owner Replied: Thank you for your rating! Its truly a pleasure to serve your automotive needs. All the best, Aaron Mong, General Manager.
Google Review
- May 02, 2019
Response from the owner Replied: Were glad to learn our Team provided a 5-Star experience, thank you! We appreciate your business! Kind thanks, Aaron Mong, General Manager.
Google Review
- May 01, 2019
Response from the owner Replied: Im thrilled to come across your rating, thank you! We truly value your patronage and look forward to serving your automotive needs on forthcoming visits. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- May 01, 2019
We recently purchased a Mercedes here and after shopping in Gainesville this dealership went above and beyond great customer service. Percy in particular made the purchase seamless and pleasant. He was very professional and courteous. I would recommend buying a car here to anyone.
Response from the owner Replied: Thank you for your valuable feedback and congratulations on your new vehicle! Its a pleasure to serve your automotive needs. We genuinely value your patronage. If there is any way our Team might be of assistance with your new vehicle purchase, please dont hesitate to let me know. Best, Aaron Mong, General Manager.
Google Review
- May 01, 2019
Hey guys! The best salesman at Mercedez Benz Orange Park is Tim Hughes. Mr. Jeff our financing duo rocks the deals . Please go out and see those two dynamic team of exceptional professional salesman! Im loving my new 250 CLA! Thank you!
Response from the owner Replied: Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Very professional staff ! Thanks for the great service !
Response from the owner Replied: Thank you for taking the time to give us your feedback about your experience at our dealership. Im glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please dont hesitate to contact me. Kind Regards, Debbie Mills, General Manager.
Google Review
- April 30, 2019
I Serviced My MBZ cars for about 15 years at this dealership. Simply the best. No more need to be said.
Response from the owner Replied: Thank you for your great feedback, Peter, it's our pleasure! Thank you for your continued business. Best Regards, Debbie Mills, General Manager.
Google Review
- April 30, 2019
Top notch service from this dealership
Response from the owner Replied: Our Team Members are very passionate about cars and about the work they perform on them. Im so pleased that this was reflected in your recent experience with our Service Team. It is always our goal to ensure our customers receive only the highest quality of service. We look forward to serving your automotive needs in the future. Best regards, Aaron Mong, General Manager.
Google Review
- April 30, 2019
When you buy a vehicle at Mercedes-Benz of Orange Park, the best part of owning the vehicle is the top notch service and people at this location. Stuff happens, and these people make it easy to own such a great vehicle! Make sure you get the Tire Package, saved us $$$!
Response from the owner Replied: Thank you for sharing your commendations, regarding your encounters with our Team. I will certainly pass along your assessments to everyone involved and additionally share with our Team. We are pleased to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. With sincere thanks, Debbie Mills, General Manager.
Google Review
- April 30, 2019
Awsome
Response from the owner Replied: Its great to learn that you had an incredible experience. Thank you for sharing this feedback and for choosing Fields. Kind Regards, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 30, 2019
Went to test drive an Amg glc 43 and was greeted by Tim H. He was courteous, helpful, and incredibly knowledgeable about all the vehicles we asked about.
Response from the owner Replied: An experience like yours is something we strive to provide on every visit. Im overjoyed that we achieved this goal for you. Please feel free to reach out to me directly, should there be anything further we may do to better serve you. With sincerest gratitude, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Great Experience , Great Customer Service ......HAYDEN was our salesman and awesome from start to finish !!!! Ask for HAYDEN .......
Response from the owner Replied: Your feedback is very important to us and this is marvelous news, thank you. We strive to provide all of our customers with an incredible experience. We are truly grateful for your patronage. Fields Matters Because You Matter. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 30, 2019
Did a good job. Car looks great!!
Response from the owner Replied: It is our pleasure to serve your automotive needs, thank you. We look forward to delivering the finest quality of service, without fail, in the future. Thank you for making Mercedes-Benz of Orange Park your automotive choice. With appreciation, Aaron Mong, General Manager.
Google Review
- April 30, 2019
I took my car there and the service was outstanding! Specifically Wade Forsyth.
Response from the owner Replied: Were honestly very obliged for your pleasant assessment of your experience here at Mercedes-Benz of Orange Park. Its our great pleasure to serve your automotive needs. If there is anything we may do to further demonstrate our dedication to quality, please let me know. Many thanks, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Go see Wade as the advisor. Very thorough and great.
Response from the owner Replied: We appreciate your evaluation of your recent visit to Mercedes-Benz of Orange Park. Thank you for being a valued customer! It is our goal to ensure you consistently receive an outstanding experience on every visit. We are delighted to support your automotive needs and look forward to your next visit. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Very friendly and professional service of my advisor, Andy.
Response from the owner Replied: Thank you for sharing your feedback.
Google Review
- April 30, 2019
I bought my car from them with warranty they said they will provide me with a loaner will it come in but when it come in they don't want to give me a loaner they want me to actually sit and wait hours for my car to be check or service they're dishonest people
Response from the owner Replied: Im terribly sorry for the poor customer relations. I would like to discuss your experience further, if possible. I am delighted to review your visit and experience and work hard on an agreeable solution. Please contact me at your earliest convenience at (904) 777-5900 or aaron.mong@fieldsauto.com. I look forward to the chance of restoring your trust in our Dealership. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Friendly, Honest and Fast. Wonderful experience
Response from the owner Replied: It brings our entire Team delight to attend to your automotive needs. We look forward to the prospect of serving you in the future. Warm regards, Aaron Mong, General Manager.
Google Review
- April 30, 2019
My Husband and I had an amazing experience with Austin. He was very professional and knowledgeable on the used cars that we were looking at. He was not pushy at all and really understood our needs. On our test drive he knew what every button and all the features in the car were and how they worked....
Response from the owner Replied: Thank you for your positive comments and for your business. Im thrilled to learn that your experience was beyond your expectations. Its our noble pleasure to serve you. Please let me know how we may further enrich the quality of your ownership. Fields Matters Because You Matter. Warm regards, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 30, 2019
I like to work with the same service advisor , whenever I go get my car serviced. Her name is Kayla, she was very, very helpful and she took the time to explain things on my service report. She's a pleasant and friendly person. She even had another employee, Mallory to reach out to me, which I...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park. Im happy to be informed your visit was praiseworthy! We value your patronage and your assessment of our location. We look forward to the prospect of assisting with your automotive needs in the time ahead. All the best, Aaron Mong, General Manager.
Google Review
- April 30, 2019
My recent visit with Mercedes Benz of Orange Park, FL was a fantastic one! Ms. Kayla Rosa was so professional and demonstrated a genuine willingness to help get my car serviced, while making the overall experience a positive one despite having to purchase four brand new tires. Kayla is a true...
Response from the owner Replied: Kind comments like yours are much appreciated, thank you! Best of all, Im overjoyed that we could outperform your expectations. Fields Matters Because You Matter. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 30, 2019
I have owned several luxury and high end sports cars in the past. This was my first experience with a Mercedes and I couldnt have been happier. My personal experience was with Joe Lutz and he made sure that every step of the purchase and process was professional and seamless. I would highly...
Response from the owner Replied: What else can we say but, thank you for your business and for your kind words. I speak for our Team when I say we are truly grateful and devoted to continuing to provide you with only the best experience on your future visits. With appreciation, Aaron Mong, General Manager.
Google Review
- April 30, 2019
My salesman, Hayden made my car buying experience great! Wonderful customer service and no hassle. Really enjoying my new car! Thank you again Hayden and the awesome staff at Mercedes-Benz of Orange Park!!
Response from the owner Replied: Thank you for choosing Fields. We are grateful to have you as a member of the Fields family. It is our sincere joy to serve your automotive needs. Fields Matters Because You Matter. Warm wishes, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Recently bought a vehicle here and I have to say the experience was fantastic. Joe Lutz was a phenomenal sales consultant. I would highly recommend visiting and asking for Joe specifically. Super happy with my new vehicle and was thoroughly impressed by the customer service from the entire staff.
Response from the owner Replied: This is amazing feedback, thank you! Please reach out to me if there is anything further we may do to enhance the quality of your experience with our Dealership. Thank you for choosing Mercedes-Benz of Orange Park. Respectfully, Aaron Mong, General Manager.
Google Review
- April 30, 2019
This was the best car buying experience I have ever had. Hayden was very helpful, honest, and a straight shooter. Hayden if you read this I truly appreciate you.
Response from the owner Replied: We appreciate your business and congratulate you one the purchase of your new vehicle. The next time you stop by, please ask for me and let me know if there is anything our Team might do to further enhance the quality of your ownership. Thank you for choosing Mercedes-Benz of Orange Park. Fields Matters Because You Matter. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 30, 2019
Wade (Service Advisor) was excellent as he kept me advised (electronically) of all work performed and any issues discovered. He ensured the car was washed & delivered in better condition then when I dropped it off. Thank you Wade.
Response from the owner Replied: The pleasure is ours, thank you! Our goal is to consistently provide an incredible experience for our customers. Im very pleased to read that we accomplished this for you. We look forward to continuing to surpass your expectations on your forthcoming visits and we value your business. With gratitude, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 30, 2019
From our first phone call til the end of the sale, Hayden was A M A Z I N G! He made it soooo easy! For your car needs contact Hayden and you won't be disappointed!
Response from the owner Replied: It is our pleasure working with you here at Mercedes-Benz of Orange Park. We look forward to serving you and surpassing your expectations on your next visit to our Dealership. Thank you for being a valued customer. With sincere appreciation, Aaron Mong, General Manager.
Google Review
- April 30, 2019
OP is THE BEST MB dealership in town. Ted Kypreos, my service rep, is outstanding and is one of the main reasons I purchased a second vehicle and pre-paid service from this dealership. Percy is an exceptional salesman and ensured that I received the vehicle I desired, and even exceeded my...
Response from the owner Replied: Thank you for both your review and your business. We value your trust and look forward to exceeding your expectations in the future. It is genuinely a joy to serve your automotive needs. Many thanks, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 30, 2019
Awsome
Response from the owner Replied: Its great to learn that you had an incredible experience. Thank you for sharing this feedback and for choosing Fields. Kind Regards, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 25, 2019
Response from the owner Replied: Thank you for proving us with an excellent grade! We look forward to dependably delivering and incredible experience on your future visits. Fond regards, Aaron Mong, General Manager.
Google Review
- April 25, 2019
Top notch service from this dealership
Response from the owner Replied: Our Team Members are very passionate about cars and about the work they perform on them. Im so pleased that this was reflected in your recent experience with our Service Team. It is always our goal to ensure our customers receive only the highest quality of service. We look forward to serving your automotive needs in the future. Best regards, Aaron Mong, General Manager.
Google Review
- April 25, 2019
Response from the owner Replied: Its a pleasure doing business with you, thank you! We are appreciative for your delightful rating. All the best, Aaron Mong, General Manager.
Google Review
- April 24, 2019
Response from the owner Replied: Thank you for your rating and your business. Please let me know if there are further elements of your visit that need improvements. I will see to it that our Team addresses them immediately. You may reach me by phone at (904) 777-5900, or via email at aaron.mong@fieldsauto.com. Thank you and I look forward to better serving your automotive needs. All the best, Aaron Mong, General Manager.
Google Review
- April 20, 2019
This was the best car buying experience I have ever had. Hayden was very helpful, honest, and a straight shooter. Hayden if you read this I truly appreciate you.
Response from the owner Replied: We appreciate your business and congratulate you one the purchase of your new vehicle. The next time you stop by, please ask for me and let me know if there is anything our Team might do to further enhance the quality of your ownership. Thank you for choosing Mercedes-Benz of Orange Park. Fields Matters Because You Matter. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 20, 2019
Response from the owner Replied: Its a pleasure to serve your automotive needs. We are grateful for your wonderful rating and your patronage! With appreciation, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 19, 2019
Friendly, Honest and Fast. Wonderful experience
Response from the owner Replied: It brings our entire Team delight to attend to your automotive needs. We look forward to the prospect of serving you in the future. Warm regards, Aaron Mong, General Manager.
Google Review
- April 19, 2019
Response from the owner Replied: We appreciate your 4-star rating, thank you! Our Team here at Mercedes-Benz of Orange Park are dedicated to providing only the best experience for our customers. I would be grateful for the opportunity to speak with you to address any issues that would, upon improving, lead to a superior rating. You may reach me at (904) 777-5900 or aaron.mong@fieldsauto.com. Thanks for being a valued patron. With gratitude, Aaron Mong, General Manager.
Google Review
- April 18, 2019
Response from the owner Replied: Thank you for your first-rate score of our Dealership! Its a joy to serve your automotive needs and we look forward to your next visit. Warm regards, Aaron Mong, General Manager.
Google Review
- April 18, 2019
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Orange Park! Were overjoyed to provide you with only the best in customer service superiority moving forward. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 18, 2019
I bought my car from them with warranty they said they will provide me with a loaner will it come in but when it come in they don't want to give me a loaner they want me to actually sit and wait hours for my car to be check or service they're dishonest people
Response from the owner Replied: Im terribly sorry for the poor customer relations. I would like to discuss your experience further, if possible. I am delighted to review your visit and experience and work hard on an agreeable solution. Please contact me at your earliest convenience at (904) 777-5900 or aaron.mong@fieldsauto.com. I look forward to the chance of restoring your trust in our Dealership. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 18, 2019
Left by Robert M.
MB of Orange Park continues to earn my trust with their outstanding service and staff. Their check-in and check-out process is top notch. My technician is always made available to discuss the required service as well as any options, and the effort is appreciated.
Response from the owner Replied: Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pass the kudos along to them. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- April 18, 2019
Did a good job. Car looks great!!
Response from the owner Replied: It is our pleasure to serve your automotive needs, thank you. We look forward to delivering the finest quality of service, without fail, in the future. Thank you for making Mercedes-Benz of Orange Park your automotive choice. With appreciation, Aaron Mong, General Manager.
Google Review
- April 18, 2019
OP is THE BEST MB dealership in town. Ted Kypreos, my service rep, is outstanding and is one of the main reasons I purchased a second vehicle and pre-paid service from this dealership. Percy is an exceptional salesman and ensured that I received the vehicle I desired, and even exceeded my...
Response from the owner Replied: Thank you for both your review and your business. We value your trust and look forward to exceeding your expectations in the future. It is genuinely a joy to serve your automotive needs. Many thanks, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 17, 2019
I have owned several luxury and high end sports cars in the past. This was my first experience with a Mercedes and I couldnt have been happier. My personal experience was with Joe Lutz and he made sure that every step of the purchase and process was professional and seamless. I would highly...
Response from the owner Replied: What else can we say but, thank you for your business and for your kind words. I speak for our Team when I say we are truly grateful and devoted to continuing to provide you with only the best experience on your future visits. With appreciation, Aaron Mong, General Manager.
Google Review
- April 17, 2019
Response from the owner Replied: I apologize for the 3-star experience. I would appreciate the opportunity to speak with you to discuss your visit in detail and find out what went wrong. I will address any outstanding issues and work personally to restore your faith in our Dealership. We are dedicated to providing you with only the best in customer service. You may reach me (904) 777-5900, or by email at aaron.mong@fieldsauto.com. Thank you and I look forward to speaking with you. Kind regards, Aaron Mong, General Manager.
Google Review
- April 17, 2019
My salesman, Hayden made my car buying experience great! Wonderful customer service and no hassle. Really enjoying my new car! Thank you again Hayden and the awesome staff at Mercedes-Benz of Orange Park!!
Response from the owner Replied: Thank you for choosing Fields. We are grateful to have you as a member of the Fields family. It is our sincere joy to serve your automotive needs. Fields Matters Because You Matter. Warm wishes, Aaron Mong, General Manager.
Google Review
- April 16, 2019
I just bought my first Mercedes from this dealership from Mr Joe Lutz. Joe and his team went above and beyond to make my experience fantastic. Joe took his time and aloud me to go through my decision making process. I will always be apart of the fields family now on and any future purchases.
Response from the owner Replied: Thank you for your admirable evaluation of our Dealership. We take great pride in catering to the needs of our customers. Moving forward, if there is anything we may do to further augment the quality your ownership, please ask for me and let me know how we may be of support. Kind regards, Aaron Mong, General Manager.
Google Review
- April 15, 2019
From our first phone call til the end of the sale, Hayden was A M A Z I N G! He made it soooo easy! For your car needs contact Hayden and you won't be disappointed!
Response from the owner Replied: It is our pleasure working with you here at Mercedes-Benz of Orange Park. We look forward to serving you and surpassing your expectations on your next visit to our Dealership. Thank you for being a valued customer. With sincere appreciation, Aaron Mong, General Manager.
Google Review
- April 13, 2019
Went to test drive an Amg glc 43 and was greeted by Tim H. He was courteous, helpful, and incredibly knowledgeable about all the vehicles we asked about.
Response from the owner Replied: An experience like yours is something we strive to provide on every visit. Im overjoyed that we achieved this goal for you. Please feel free to reach out to me directly, should there be anything further we may do to better serve you. With sincerest gratitude, Aaron Mong, General Manager.
Google Review
- April 13, 2019
Great Experience , Great Customer Service ......HAYDEN was our salesman and awesome from start to finish !!!! Ask for HAYDEN .......
Response from the owner Replied: Your feedback is very important to us and this is marvelous news, thank you. We strive to provide all of our customers with an incredible experience. We are truly grateful for your patronage. Fields Matters Because You Matter. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 11, 2019
I took my car there and the service was outstanding! Specifically Wade Forsyth.
Response from the owner Replied: Were honestly very obliged for your pleasant assessment of your experience here at Mercedes-Benz of Orange Park. Its our great pleasure to serve your automotive needs. If there is anything we may do to further demonstrate our dedication to quality, please let me know. Many thanks, Aaron Mong, General Manager.
Google Review
- April 11, 2019
Left by Rebecca S.
Response from the owner Replied: Our goal on every visit is to provide a 5-Star experience. Im pleased our Team made this happen for you. Thanks for your patronage. With sincere appreciation, Aaron Mong, General Manager.
Google Review
- April 11, 2019
Very friendly and professional service of my advisor, Andy.
Response from the owner Replied: Thank you for sharing your feedback.
Google Review
- April 11, 2019
Response from the owner Replied: An incredible experience thats what we strive for, thank you! If we may improve on future experiences in any way, please let me know. Sincerely, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 10, 2019
Wade (Service Advisor) was excellent as he kept me advised (electronically) of all work performed and any issues discovered. He ensured the car was washed & delivered in better condition then when I dropped it off. Thank you Wade.
Response from the owner Replied: The pleasure is ours, thank you! Our goal is to consistently provide an incredible experience for our customers. Im very pleased to read that we accomplished this for you. We look forward to continuing to surpass your expectations on your forthcoming visits and we value your business. With gratitude, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 10, 2019
Response from the owner Replied: Im delighted our Team accomplished a 5-Star experience for you, thank you for your business! Kind regards, Aaron Mong, General Manager.
Google Review
- April 10, 2019
My Husband and I had an amazing experience with Austin. He was very professional and knowledgeable on the used cars that we were looking at. He was not pushy at all and really understood our needs. On our test drive he knew what every button and all the features in the car were and how they worked....
Response from the owner Replied: Thank you for your positive comments and for your business. Im thrilled to learn that your experience was beyond your expectations. Its our noble pleasure to serve you. Please let me know how we may further enrich the quality of your ownership. Fields Matters Because You Matter. Warm regards, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 07, 2019
Response from the owner Replied: We truly appreciate your patronage and thank you for your great rating! Its our pleasure to serve you. Sincerely, Aaron Mong, General Manager.
Google Review
- April 07, 2019
Response from the owner Replied: I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn what went wrong and address these items with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (904) 777-5900, or at aaron.mong@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- April 05, 2019
Response from the owner Replied: This is great, thank you! Were thankful to have provided you with an amazing experience and genuinely value your patronage. All the best, Aaron Mong, General Manager.
Google Review
- April 05, 2019
I like to work with the same service advisor , whenever I go get my car serviced. Her name is Kayla, she was very, very helpful and she took the time to explain things on my service report. She's a pleasant and friendly person. She even had another employee, Mallory to reach out to me, which I...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park. Im happy to be informed your visit was praiseworthy! We value your patronage and your assessment of our location. We look forward to the prospect of assisting with your automotive needs in the time ahead. All the best, Aaron Mong, General Manager.
Google Review
- April 05, 2019
Left by Daniel C.
Go see Wade as the advisor. Very thorough and great.
Response from the owner Replied: We appreciate your evaluation of your recent visit to Mercedes-Benz of Orange Park. Thank you for being a valued customer! It is our goal to ensure you consistently receive an outstanding experience on every visit. We are delighted to support your automotive needs and look forward to your next visit. With sincere thanks, Aaron Mong, General Manager.
Google Review
- April 04, 2019
Google Review
- April 04, 2019
I Serviced My MBZ cars for about 15 years at this dealership. Simply the best. No more need to be said.
Response from the owner Replied: Thank you for your great feedback, Peter, it's our pleasure! Thank you for your continued business. Best Regards, Debbie Mills, General Manager.
Google Review
- April 04, 2019
Response from the owner Replied: Its so wonderful to learn our Team provided you with a satisfactory experience, thank you for your rating and your business. Best regards, Aaron Mong, General Manager.
Google Review
- April 03, 2019
Response from the owner Replied: Well make sure to consistently provide you with a 5-Star experience in the future. Thank you! We highly value your patronage and thank you for your business. All the best, Aaron Mong, General Manager.
Google Review
- April 01, 2019
My recent visit with Mercedes Benz of Orange Park, FL was a fantastic one! Ms. Kayla Rosa was so professional and demonstrated a genuine willingness to help get my car serviced, while making the overall experience a positive one despite having to purchase four brand new tires. Kayla is a true...
Response from the owner Replied: Kind comments like yours are much appreciated, thank you! Best of all, Im overjoyed that we could outperform your expectations. Fields Matters Because You Matter. Respectfully, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- March 31, 2019
Recently bought a vehicle here and I have to say the experience was fantastic. Joe Lutz was a phenomenal sales consultant. I would highly recommend visiting and asking for Joe specifically. Super happy with my new vehicle and was thoroughly impressed by the customer service from the entire staff.
Response from the owner Replied: This is amazing feedback, thank you! Please reach out to me if there is anything further we may do to enhance the quality of your experience with our Dealership. Thank you for choosing Mercedes-Benz of Orange Park. Respectfully, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Excellent service by professional people. I've dealt with others, this really does seem the best dealership.
Response from the owner Replied: Thank you kindly, Mr. Allen! That's certainly what we strive for. Thank you for your business. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, Debbie Mills, GM.
Google Review
- March 30, 2019
The work was done promptly and notication to let me know when my car was ready.
Response from the owner Replied: It is our pleasure to attend to your automotive needs. We are grateful to you for your favorable review. Best Wishes, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- March 30, 2019
Kayla is a wonderful, caring person. She is a professional representive of the Mercedes family. She is a joy to work with, and is very knowledgeable of service requirements. The effort she displays in taking care of her customers is outstanding.
Response from the owner Replied: It is satisfying to find out that our Staff was accommodating to your needs and outperformed your expectations. Our goal is to wow our customers at every encounter. Im grateful that we could accomplish this for you. We truly appreciate your business and look forward to attending to your automotive needs in the future. Many thanks, Debbie Mills, General Manager.
Google Review
- March 30, 2019
Nice staff
Response from the owner Replied: Thank you so much for your magnificent rating. Our Team strives for perfection, and if there is any way we may enhance your future experience and earn a 5-star rating, please feel free to let me know how we can help. You may reach me at (904) 777-5900 or aaron.mong@fieldsauto.com. Thanks for being a valued patron. Kind Regards, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Superb customer lounge and cafe (with complimentary full breakfast & lunch!)... Excellent, professional staff... This is an excellent service facility!
Response from the owner Replied: Fast, friendly and 5-star service are what we strive for with each and every visit here at Mercedes-Benz of Orange Park. I'm delighted we accomplished this for you. If there is any way we may further improve on your ownership or experience, please let me know. Sincerely, Debbie Mills, General Manager.
Google Review
- March 30, 2019
I had a problem Ted had the problem fixed, i was happy
Google Review
- March 30, 2019
Great place to buy a car with George
Google Review
- March 30, 2019
This is the 8th Mercedes I have purchased from MB of Orange Park, and I have helped 3 other individuals purchase Mercedes there as well. Joe Lutz is the best of the best MB Orange Park Sales Associate I have ever dealt with. He is sensitive to my needs and wants, and is not pushy. He is...
Response from the owner Replied: Its a boost for our Team to learn of great experiences like yours, thank you! Ill be certain to share your kind words with our Staff. We are thankful for your business and are committed to providing you with an incredible experience on every visit. Fond regards, Debbie Mills, General Manager.
Google Review
- March 30, 2019
Great and friendly service
Response from the owner Replied: Thank you, Mr. Johnson! We appreciate your business. Im grateful we were able to provide you with an exemplary experience. Sincerely, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- March 30, 2019
Best organized and customer friendly service department I have ever used. Denis was great at explaining everything and wonderful food at the cafe.
Google Review
- March 30, 2019
JB lived their cafe offering breakfast or lunch..I loved their fast service .. even without an appointment.
Response from the owner Replied: Im delighted to read that you took advantage of our complimentary amenities during your visit. These are complimentary as our way of saying, thank you. Its truly a pleasure to serve your automotive needs. If there is anything further we may do to improve our business, please let me know. Kind thanks, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- March 30, 2019
Ive purchased 3 Mercedes from Alex Shelver and he is always helpful, he has helped my coworkers and friends and I look forward to purchasing my next one from him.
Google Review
- March 30, 2019
Had an amazing experience with Alex. Definitely coming back for my next one!
Google Review
- March 30, 2019
After a long day of car shopping and time wasted we arrived at Mercedes of Orange Park late in the day. We were greeted By Joe Lutz and he was very knowledgeable about the inventory on the lot and even took us to see what had been traded in that day. We then went inside to look at online inventory....
Response from the owner Replied: At Mercedes-Benz of Orange Park, our goal is to provide our customers with only the best experience. Im happy to learn we accomplished this for you. Thank you for your business and we look forward to serving you on forthcoming visits. Many thanks, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Overcharged my husband for a basic mechanical work. We found out that another dealer could perform the same work way better and for less.
Google Review
- March 30, 2019
Just had car cleaned. It was ok, but touched up a bit. Really quick so that was nice!
Google Review
- March 30, 2019
Thank you Alex Shelver You make buying a new car easy!
Google Review
- March 30, 2019
We purchased 3 Mercedes and it was the most enjoyable process, all thanks to George Vogt....
Response from the owner Replied: Thank you kindly. Congratulations on your new vehicles! If you have any questions about your new vehicle or our complimentary Fields Matters Amenities Program, please feel free to reach out to me directly. It is our great pleasure to attend to your automotive needs. Thanks for being a part of the Fields Auto Group family. Fields Matters Because You Matter. With appreciation, Aaron Mong, General Manager.
Google Review
- March 30, 2019
George Vogt and Jeremy Warwin of your dealership were the best. I came in with my daughter when she bought a pre-owned car and we were treated with the utmost professionalism, courtesy and friendliness. George and Jeremy were both very knowledgeable regarding cars and assisted us above and beyond,...
Google Review
- March 30, 2019
Great job. Got me in and out in less than 90min.
Response from the owner Replied: Thank you for your great rating, Mr. Rodriguez! It's our pleasure to serve your automotive needs. Sincerely, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- March 30, 2019
This is my second purchase from the Orange Park location. The level of service and support that I received on yesterday was something out of this world. I wasnt happy with my 2018 CLA and had trouble with the vehicle from the time of purchase. Mercedes made it right..and I owe it to my guy Joe Lutz...
Response from the owner Replied: We are honored and grateful to have been your automotive choice over the years. Thank you for your continued patronage! As always, please let us know how we may better serve you. Our Staff are ready and willing to exceed your expectations. Thank you again and take care, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Excellent service as always and the mini restaurant serves awesome food.
Google Review
- March 30, 2019
Alex Shelver at Mercedes Benz of Orange Park. Absolutely the best. He makes coming to this dealership worth it.
Google Review
- March 30, 2019
Thank You Joe Lutz for making car buying easy!
Google Review
- March 30, 2019
Had a wonderful experience purchasing a car from Alex.
Google Review
- March 30, 2019
Great service experience and service advisor always stays in contact!
Google Review
- March 30, 2019
"B" Service was completed thoroughly and expeditiously.
Google Review
- March 30, 2019
Great service from Denis Blanco my service advisor and Aaron the General Manager . All employees were very helpful and friendly
Response from the owner Replied: Thank you! We consistently work to uphold only the best in customer service for our clients. So, if there is anything we may enhance regarding your experience, please feel free to let me know. You may reach me at (904) 777-5900, or via email at debbie.mills@fieldsauto.com. Thanks for being a valued customer. Best, Debbie Mills, General Manager.
Google Review
- March 30, 2019
Great customer service from George Vogt!
Google Review
- March 30, 2019
One of the best service experiences ever!
Response from the owner Replied: We certainly appreciate your review. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Aaron Mong, Mercedes-Benz of Orange Park.
Google Review
- March 30, 2019
Ate breakfast had a spinach omelette with turkey sausage turn my car in for maintenance got a new car to drive until maintenance is done
Google Review
- March 30, 2019
We had a wonderful experience at Mercedes-Benz of Orange Park. We worked with Alex and can not recommend him highly enough. Alex gave us a completely no pressure experience and answered every question with great detail (he is basically a walking Mercedes-Benz encyclopedia with some really great...
Google Review
- March 30, 2019
As always , the service was exceptional. So exceptional that I do not mind to travel two hours from Georgia to get my Mercedes serviced , when I could just drive 45 minutes to the dealer in Savannah. The customer service , expertise and willingness to the extra mile is nothing that we have ever...
Google Review
- March 30, 2019
My check engine light came on and I called for an appointment to check it out. It was very easy to get a next day appointment with options for different times of the day. My service advisor, Kayla Rosa was exceptional as usual. Her professionalism, attentiveness, competence, knowledge, and her down...
Google Review
- March 30, 2019
I was shopping around for a car. And came across this place because I was interested in a Smart car they had in stock. I get a little apprehensive with luxury car dealerships, mostly because I cant afford it, but I decided to just come here. I was approached by Alex Shelver. And the rest is history....
Google Review
- March 30, 2019
Our family has been given the privilege of purchasing two vehicles from Mercedes-Benz of Orange Park. Had it not been for the excellent assistance from our favorite salesman, Alex, we would likely have continued our search elsewhere. My husband and I are highly satisfied with every experience weve...
Google Review
- March 30, 2019
My family has been working with MB of Orange Park for many years now and have only received the best of service. Alex is our sales specialist and has always found the vehicles we were looking for, many being AMG vehicles. We couldnt ask for a better experience from a dealership. Keep up the great...
Response from the owner Replied: Thank you for your fantastic comments and your patronage. We are dedicated to ensuring every visit is a great one and we look forward to the opportunity to demonstrate this in the future for you. All the best, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- March 30, 2019
Mercedes of OP has been my go to dealership for many years. Whether you're in the market to buy, lease or service, I highly recommend this dealership for your auto needs. If you're looking for a welcoming and no-hassle buying/leasing experience, ask for Alex Shelver. His outstanding customer-centric...
Google Review
- March 30, 2019
Great experience buying a car here. They were able to make magic happen. Love my new car and plan on coming back next time around. George Vogt is the man to ask for.
Google Review
- March 30, 2019
My sales associate, Alex Shelver, is so Awesome! Alex worked with me to find the right car for my family & is the very best person to purchase a car from. Thank you for all your help, support & your professionalism!
Google Review
- March 30, 2019
For the 2nd time, MB of Orange Park gave me THE BEST DEAL on my new lease. They, once again, beat out two other MB dealerships (Tallahassee & Coconut Creek). Just as in 2015, they rolled out the red carpet for me. The customer service is absolutely outstanding. Not only did they blow away the...
Google Review
- March 30, 2019
Alex Shelver is my go to guy when it comes to Mercedes Benz automobiles. Straight forward and professional every time and he works hard for your business. He is a family man like myself and takes pride in getting you and your family in the Mercedes Benz you deserve.
Google Review
- March 30, 2019
I bought my car here and was very well taken care of by George Vogt. The car was incredible and the delivery of the vehicle was even better, presented with a red carpet and a congratulatory letter. This is an excellent dealership!
Google Review
- March 30, 2019
I had a great experience with Mercedes of Orange ParkI. We were already set on the vehicle and were really impressed with the great customer service from Alex Shelver. He really went above and beyond to make sure we got what we expected. He genuinely cared about our concerns and was very...
Response from the owner Replied: Thank you for the excellent review of your experience at Mercedes-Benz of Orange Park. We are so pleased that you are happy with your new vehicle purchase. If there is any way we may further improve your ownership, please let me know how we may be of assistance. Fields Matters Because You Matter. In appreciation, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Enjoyed the experience of purchasing a vehicle from here. George Vogt has great customer service. Very knowledgeable! Will purchase again from here.
Google Review
- March 30, 2019
After having had my MB serviced at other dealers with disappointing results, I was thrilled to meet both Jeff Sommers and his service advisor, Denis Blanco. They were able to promptly address all items I brought the vehicle in for, handle the warranty claims and resolve the existing issues that...
Response from the owner Replied: I am genuinely obliged to learn of your positive experience at our Dealership. If there is any way we may better serve you, please let me know. Thank you and take care, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Just a brief review of my experience with MB of Orange Park: I have dealt with various dealers before, both in Florida and in Los Angeles. My most recent was with MB of Orange Park, and specifically with Alex Shelver in New Car Sales. Ordering and getting my new E450 Cabriolet was a breeze and a...
Google Review
- March 30, 2019
George Vogt was a very friendly sales person who helped me a lot in my decision in purchasing my first car. He had all the answers to my questions of the Mercedes I had my eye on. It was a easy going car shopping experience and I love the car I ended up getting.
Google Review
- March 30, 2019
I recently traded my 2015 S-Class in for a used 2017 GLS550 and I cant say enough about how helpful George Vogt was in making it happen. He went above and beyond in making sure that vehicle was totally in tip top shape. I couldnt be happier with the service George provided. Top notch service top to...
Google Review
- March 30, 2019
Dealer has take coupons for "free diagnostic". I confirmed with Service department (in their driveway) and over the phone but I was charged $140. This dealer should learn from other dealers who are honest and transponent about their prices (see a dealer in Orlando). This is my last mercedes!
Response from the owner Replied: I apologize for any inconvenience. I am pleased to ruminate on this situation for you and I would like to know more about what happened, so that I can provide an amicable solution. Please reach out to me at your earliest convenience at (904) 777-5900 or aaron.mong@fieldsauto.com. Thank you and I look forward to the opportunity to better serve you. Kind regards, Aaron Mong, General Manager.
Google Review
- March 30, 2019
Dealer has take coupons for "free diagnostic". I confirmed with Service department (in their driveway) and over the phone but I was charged $140. This dealer should learn from other dealers who are honest and transponent about their prices (see a dealer in Orlando). This is my last mercedes!
Response from the owner Replied: I apologize for any inconvenience. I am pleased to ruminate on this situation for you and I would like to know more about what happened, so that I can provide an amicable solution. Please reach out to me at your earliest convenience at (904) 777-5900 or aaron.mong@fieldsauto.com. Thank you and I look forward to the opportunity to better serve you. Kind regards, Aaron Mong, General Manager.
Google Review
- March 30, 2019
After having had my MB serviced at other dealers with disappointing results, I was thrilled to meet both Jeff Sommers and his service advisor, Denis Blanco. They were able to promptly address all items I brought the vehicle in for, handle the warranty claims and resolve the existing issues that...
Response from the owner Replied: I am genuinely obliged to learn of your positive experience at our Dealership. If there is any way we may better serve you, please let me know. Thank you and take care, Aaron Mong, General Manager.
Google Review
- March 29, 2019
My family has been working with MB of Orange Park for many years now and have only received the best of service. Alex is our sales specialist and has always found the vehicles we were looking for, many being AMG vehicles. We couldnt ask for a better experience from a dealership. Keep up the great...
Response from the owner Replied: Thank you for your fantastic comments and your patronage. We are dedicated to ensuring every visit is a great one and we look forward to the opportunity to demonstrate this in the future for you. All the best, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- March 29, 2019
After a long day of car shopping and time wasted we arrived at Mercedes of Orange Park late in the day. We were greeted By Joe Lutz and he was very knowledgeable about the inventory on the lot and even took us to see what had been traded in that day. We then went inside to look at online inventory....
Response from the owner Replied: At Mercedes-Benz of Orange Park, our goal is to provide our customers with only the best experience. Im happy to learn we accomplished this for you. Thank you for your business and we look forward to serving you on forthcoming visits. Many thanks, Aaron Mong, General Manager.
Google Review
- March 28, 2019
One of the best service experiences ever!
Response from the owner Replied: We certainly appreciate your review. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Aaron Mong, Mercedes-Benz of Orange Park.
Google Review
- March 27, 2019
Left by Shane R.
Response from the owner Replied: In all honesty, its a delight to serve your automotive needs. We appreciate your business and your loyalty. Kind regards, Aaron Mong, General Manager.
Google Review
- March 27, 2019
We purchased 3 Mercedes and it was the most enjoyable process, all thanks to George Vogt....
Response from the owner Replied: Thank you kindly. Congratulations on your new vehicles! If you have any questions about your new vehicle or our complimentary Fields Matters Amenities Program, please feel free to reach out to me directly. It is our great pleasure to attend to your automotive needs. Thanks for being a part of the Fields Auto Group family. Fields Matters Because You Matter. With appreciation, Aaron Mong, General Manager.
Google Review
- March 26, 2019
The Team at Mercedes Benz of Orange Park are truly amazing. They have consistently provided me with exceptional customer service/support from cradle to grave!!! Will
Response from the owner Replied: Thanks for the kind feedback, Mr. Brown! It's always our pleasure to serve your automotive needs. Thanks again, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- March 24, 2019
Response from the owner Replied: Im elated that our Team furnished you with a great experience. Thank you for the excellent grade! Were dedicated to providing you with only the best experience in the future. Thanks for choosing Mercedes-Benz of Orange Park. Respectfully, Aaron Mong, General Manager.
Google Review
- March 24, 2019
Nice staff
Response from the owner Replied: Thank you so much for your magnificent rating. Our Team strives for perfection, and if there is any way we may enhance your future experience and earn a 5-star rating, please feel free to let me know how we can help. You may reach me at (904) 777-5900 or aaron.mong@fieldsauto.com. Thanks for being a valued patron. Kind Regards, Aaron Mong, General Manager.
Google Review
- March 24, 2019
This is my second purchase from the Orange Park location. The level of service and support that I received on yesterday was something out of this world. I wasnt happy with my 2018 CLA and had trouble with the vehicle from the time of purchase. Mercedes made it right..and I owe it to my guy Joe Lutz...
Response from the owner Replied: We are honored and grateful to have been your automotive choice over the years. Thank you for your continued patronage! As always, please let us know how we may better serve you. Our Staff are ready and willing to exceed your expectations. Thank you again and take care, Aaron Mong, General Manager.
Google Review
- March 23, 2019
Response from the owner Replied: Our Team is ever grateful for your wonderful rating, thank you! I would be grateful for any feedback you may be able to provide, so that we may better your experience and earn a superior score on your next visit. You may reach me by phone at (904) 777-5900, or via email at aaron.mong@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Aaron Mong, General Manager - Mercedes-Benz of Orange Park.
Google Review
- March 23, 2019
Response from the owner Replied: Thank you for your patronage! Well be sure to share your rating with our Staff. Fields Matters Because You Matter. With appreciation, Aaron Mong, General Manager.
Google Review
- March 23, 2019
I had a great experience with Mercedes of Orange ParkI. We were already set on the vehicle and were really impressed with the great customer service from Alex Shelver. He really went above and beyond to make sure we got what we expected. He genuinely cared about our concerns and was very...
Response from the owner Replied: Thank you for the excellent review of your experience at Mercedes-Benz of Orange Park. We are so pleased that you are happy with your new vehicle purchase. If there is any way we may further improve your ownership, please let me know how we may be of assistance. Fields Matters Because You Matter. In appreciation, Aaron Mong, General Manager.
Google Review
- March 23, 2019
JB lived their cafe offering breakfast or lunch..I loved their fast service .. even without an appointment.
Response from the owner Replied: Im delighted to read that you took advantage of our complimentary amenities during your visit. These are complimentary as our way of saying, thank you. Its truly a pleasure to serve your automotive needs. If there is anything further we may do to improve our business, please let me know. Kind thanks, Aaron Mong, General Manager Mercedes-Benz of Orange Park.
Google Review
- March 22, 2019
Response from the owner Replied: Thank you, sincerely. We are devoted to making sure you unfailingly enjoy a 5-Star experience on every visit. Many thanks and take care, Aaron Mong, General Manager.
Google Review
- March 22, 2019
Left by John J.
Great and friendly service
Response from the owner Replied: Thank you, Mr. Johnson! We appreciate your business. Im grateful we were able to provide you with an exemplary experience. Sincerely, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- March 22, 2019
Google Review
- March 22, 2019
Great job. Got me in and out in less than 90min.
Response from the owner Replied: Thank you for your great rating, Mr. Rodriguez! It's our pleasure to serve your automotive needs. Sincerely, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Google Review
- March 22, 2019
Google Review
- March 21, 2019
Great place to buy a car with George
Google Review
- March 21, 2019
Google Review
- March 20, 2019
Our family has been given the privilege of purchasing two vehicles from Mercedes-Benz of Orange Park. Had it not been for the excellent assistance from our favorite salesman, Alex, we would likely have continued our search elsewhere. My husband and I are highly satisfied with every experience weve...
Google Review
- March 20, 2019
George Vogt was a very friendly sales person who helped me a lot in my decision in purchasing my first car. He had all the answers to my questions of the Mercedes I had my eye on. It was a easy going car shopping experience and I love the car I ended up getting.
Google Review
- March 20, 2019
George Vogt and Jeremy Warwin of your dealership were the best. I came in with my daughter when she bought a pre-owned car and we were treated with the utmost professionalism, courtesy and friendliness. George and Jeremy were both very knowledgeable regarding cars and assisted us above and beyond,...
Google Review
- March 20, 2019
For the 2nd time, MB of Orange Park gave me THE BEST DEAL on my new lease. They, once again, beat out two other MB dealerships (Tallahassee & Coconut Creek). Just as in 2015, they rolled out the red carpet for me. The customer service is absolutely outstanding. Not only did they blow away the...
Google Review
- March 20, 2019
Completely thrilled with my experience at MoOP. George Vogt is the man to see when you go there, hes knowledgeable about the inventory and doesnt rush you through the process...join his fan club and get a free ice cream with purchase!
Google Review
- March 20, 2019
Thank you Alex Shelver You make buying a new car easy!
Google Review
- March 20, 2019
I bought a new Mercedes from Alex Shelver. I enjoy it so much! A big thank you to Alex for all his help! He showed me many cars until we found just the right one for me. Thanks again, Alex! It's always great to deal with you.
Google Review
- March 20, 2019
Great customer service from George Vogt!
Google Review
- March 20, 2019
Great experience buying a car here. They were able to make magic happen. Love my new car and plan on coming back next time around. George Vogt is the man to ask for.
Google Review
- March 20, 2019
I was shopping around for a car. And came across this place because I was interested in a Smart car they had in stock. I get a little apprehensive with luxury car dealerships, mostly because I cant afford it, but I decided to just come here. I was approached by Alex Shelver. And the rest is history....
Google Review
- March 20, 2019
"B" Service was completed thoroughly and expeditiously.
Google Review
- March 20, 2019
Google Review
- March 20, 2019
Had an amazing experience with Alex. Definitely coming back for my next one!
Google Review
- March 20, 2019
As always , the service was exceptional. So exceptional that I do not mind to travel two hours from Georgia to get my Mercedes serviced , when I could just drive 45 minutes to the dealer in Savannah. The customer service , expertise and willingness to the extra mile is nothing that we have ever...
Google Review
- March 20, 2019
Just a brief review of my experience with MB of Orange Park: I have dealt with various dealers before, both in Florida and in Los Angeles. My most recent was with MB of Orange Park, and specifically with Alex Shelver in New Car Sales. Ordering and getting my new E450 Cabriolet was a breeze and a...
Google Review
- March 19, 2019
Google Review
- March 19, 2019
I bought my car here and was very well taken care of by George Vogt. The car was incredible and the delivery of the vehicle was even better, presented with a red carpet and a congratulatory letter. This is an excellent dealership!
Google Review
- March 19, 2019
Enjoyed the experience of purchasing a vehicle from here. George Vogt has great customer service. Very knowledgeable! Will purchase again from here.
Google Review
- March 18, 2019
Overcharged my husband for a basic mechanical work. We found out that another dealer could perform the same work way better and for less.
Google Review
- March 17, 2019
Google Review
- March 16, 2019
Ive purchased 3 Mercedes from Alex Shelver and he is always helpful, he has helped my coworkers and friends and I look forward to purchasing my next one from him.
Google Review
- March 16, 2019
We had a wonderful experience at Mercedes-Benz of Orange Park. We worked with Alex and can not recommend him highly enough. Alex gave us a completely no pressure experience and answered every question with great detail (he is basically a walking Mercedes-Benz encyclopedia with some really great...
Google Review
- March 16, 2019
Left by Arjav S.
Alex Shelver at Mercedes Benz of Orange Park. Absolutely the best. He makes coming to this dealership worth it.
Google Review
- March 16, 2019
I recently traded my 2015 S-Class in for a used 2017 GLS550 and I cant say enough about how helpful George Vogt was in making it happen. He went above and beyond in making sure that vehicle was totally in tip top shape. I couldnt be happier with the service George provided. Top notch service top to...
Google Review
- March 16, 2019
Left by Peili Y.
Mercedes of OP has been my go to dealership for many years. Whether you're in the market to buy, lease or service, I highly recommend this dealership for your auto needs. If you're looking for a welcoming and no-hassle buying/leasing experience, ask for Alex Shelver. His outstanding customer-centric...
Google Review
- March 16, 2019
Left by Clifford J.
My sales associate, Alex Shelver, is so Awesome! Alex worked with me to find the right car for my family & is the very best person to purchase a car from. Thank you for all your help, support & your professionalism!
Google Review
- March 16, 2019
Alex Shelver is my go to guy when it comes to Mercedes Benz automobiles. Straight forward and professional every time and he works hard for your business. He is a family man like myself and takes pride in getting you and your family in the Mercedes Benz you deserve.
Google Review
- March 16, 2019
Had a wonderful experience purchasing a car from Alex.
Google Review
- March 15, 2019
Google Review
- March 15, 2019
Just had car cleaned. It was ok, but touched up a bit. Really quick so that was nice!
Google Review
- March 14, 2019
Best organized and customer friendly service department I have ever used. Denis was great at explaining everything and wonderful food at the cafe.
Google Review
- March 14, 2019
Google Review
- March 14, 2019
Google Review
- March 13, 2019
Google Review
- March 13, 2019
Ate breakfast had a spinach omelette with turkey sausage turn my car in for maintenance got a new car to drive until maintenance is done
Google Review
- March 12, 2019
Left by Lucretia P.
Google Review
- March 11, 2019
Google Review
- March 11, 2019
Left by Jerome C.
I had a problem Ted had the problem fixed, i was happy
Google Review
- March 11, 2019
Google Review
- March 10, 2019
Left by Celia A.
Google Review
- March 10, 2019
Google Review
- March 08, 2019
Excellent service as always and the mini restaurant serves awesome food.
Google Review
- March 07, 2019
Left by Jerome C.
Google Review
- March 06, 2019
Google Review
- March 06, 2019
Google Review
- March 06, 2019
My check engine light came on and I called for an appointment to check it out. It was very easy to get a next day appointment with options for different times of the day. My service advisor, Kayla Rosa was exceptional as usual. Her professionalism, attentiveness, competence, knowledge, and her down...
Google Review
- March 04, 2019
Google Review
- March 03, 2019
Thank You Joe Lutz for making car buying easy!
Google Review
- March 02, 2019
Google Review
- March 02, 2019
Google Review
- March 01, 2019
Google Review
- March 01, 2019
Left by Nathan A.
Great service experience and service advisor always stays in contact!
Google Review
- February 28, 2019
I have purchased 2 new vehicles at this dealership and the service has been outstanding. I would also would mention that Mr. Ted Kypreos is an extremely dedicated service representative that pays attention to customer needs. I highly recommend this dealership, especially to military members.
Response from the owner Replied: Thank you for your continued business, Ari, we appreciate your loyalty! I'll make sure to commend Mr. Kypreos on a job well done! Thank you for your recommendations to others. We salute all those who serve our Great Nation! Thank you! Our entire team at Mercedes-Benz of Orange Park is grateful for your both feedback and for your business. Fields Matters Because You Matter. Sincerely, Debbie Mills, General Manager.
Google Review
- February 28, 2019
Ted Kypreos at Mercedes Benz Orange Park got me in and out in no time
Response from the owner Replied: Thanks for reviewing our dealership and for your excellent rating of Mercedes-Benz of Orange Park. If there is any way we may further improve on your experience, please let me know. Best Regards, Debbie Mills, General Manager.
Google Review
- February 28, 2019
I took my car in for service with Ted my service specialist. Ted is very helpful, knowledgeable and offers his customers the best of service. He is the only service specialist I will see when my car needs attention. Thanks TED!
Response from the owner Replied: We are delighted to serve your automotive needs. It's great to hear you are consistently enjoying your experience at Mercedes-Benz of Orange Park. If there is anything else we may do to heighten your ownership experience, please give me a call or drop by my office the next time you stop in. Sincerely, Debbie Mills, General Manager.
Google Review
- February 28, 2019
Very professional and accommodating
Google Review
- February 28, 2019
Excellent Service. Highly recommend
Response from the owner Replied: Thank you for your excellent rating! Its our pleasure to serve your automotive needs. Sincerely, Debbie Mills, General Manager.
Google Review
- February 28, 2019
Wade is exceptional. He is well versed and keeps you up dated throughout your time there.
Response from the owner Replied: We appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Debbie Mills, General Manager.
Google Review
- February 28, 2019
Wonderful service
Google Review
- February 28, 2019
Top-notch service. My service advisor, Kayla, was fantastic!
Google Review
- February 28, 2019
Went above and beyond to confirm that my warranty was still in effect by 1 day and it covered the service - Thank you
Google Review
- February 28, 2019
Great service and breakfast while I waited
Google Review
- February 28, 2019
The attention to detail and the service rep on top of repair process made my visit for service fully satisfied. A+ from me.
Response from the owner Replied: Please feel free to reach out to me directly if there is anything we may do to ameliorate your future appointments here at Mercedes-Benz of Orange Park. Warm regards, Debbie Mills, General Manager.
Google Review
- February 28, 2019
In and out in exceptional time, problem solved service advisor Kayla..
Google Review
- February 28, 2019
Fast excellent friendly service
Google Review
- February 28, 2019
They are simply the best!
Google Review
- February 28, 2019
Great service as always.
Google Review
- February 28, 2019
Joey Rodriguez is pleasure to work along with on my vehicle.He is very knowledgeable about my vehicle which is a 2014 E 63 S AMG...He is honest and trustworthy. Also Miguel the does the work on my vehicle is a pleasure to work with as well and will always want him to do the work on my car.
Google Review
- February 28, 2019
As usual, a job well done.But then, I sent 3 emails regarding the bill, Patiently waited for a response,But they didn't.I expected a discount for being a MB Club of America member,But they didn't.Brumos had my membership in the system, did't have to show card before service, thought Fields would do...
Google Review
- February 28, 2019
Andy was extremely helpful and met my expectations of customer service.
Google Review
- February 28, 2019
They are very professional and work to make your car buying experience GREAT
Google Review
- February 28, 2019
Looking for a part, gave me price but would not tell me what was included with the part. Very arrogant.
Google Review
- February 28, 2019
I had an incredible experience at this dealership. Everyone was very helpful. Austin was our sales associate. He was professional, diligent, courteous and friendly. He was exceptional!! When I picked up my new car, he had the car ready inside the showroom with a red bow on the hood waiting for me. I...
Google Review
- February 28, 2019
I was able to get an appointment fairly quickly. The service team took me right in when I arrived and got be settled. They set the time expectation and stuck to it. They even offered me options for the service. The waiting area was comfortable and allowed me space to get some work done while...
Google Review
- February 28, 2019
Google Review
- February 28, 2019
Google Review
- February 27, 2019
Fast excellent friendly service
Google Review
- February 27, 2019
Google Review
- February 27, 2019
I was able to get an appointment fairly quickly. The service team took me right in when I arrived and got be settled. They set the time expectation and stuck to it. They even offered me options for the service. The waiting area was comfortable and allowed me space to get some work done while...
Google Review
- February 27, 2019
Top-notch service. My service advisor, Kayla, was fantastic!
Google Review
- February 26, 2019
Left by Hugh O.
As usual, a job well done.But then, I sent 3 emails regarding the bill, Patiently waited for a response,But they didn't.I expected a discount for being a MB Club of America member,But they didn't.Brumos had my membership in the system, did't have to show card before service, thought Fields would do...
Google Review
- February 24, 2019
Joey Rodriguez is pleasure to work along with on my vehicle.He is very knowledgeable about my vehicle which is a 2014 E 63 S AMG...He is honest and trustworthy. Also Miguel the does the work on my vehicle is a pleasure to work with as well and will always want him to do the work on my car.
Google Review
- February 23, 2019
Google Review
- February 22, 2019
Andy was extremely helpful and met my expectations of customer service.
Google Review
- February 22, 2019
Google Review
- February 20, 2019
Google Review
- February 19, 2019
I had an incredible experience at this dealership. Everyone was very helpful. Austin was our sales associate. He was professional, diligent, courteous and friendly. He was exceptional!! When I picked up my new car, he had the car ready inside the showroom with a red bow on the hood waiting for me. I...
Google Review
- February 18, 2019
They are simply the best!
Google Review
- February 17, 2019
In and out in exceptional time, problem solved service advisor Kayla..
Google Review
- February 17, 2019
Google Review
- February 15, 2019
Google Review
- February 15, 2019
I continue to enjoy owning my CPO Mercedes Benz. The staff there make me feel good about my purchase and getting it serviced. Charles, Marc, Harry and Wade are top notch!#mercedesbenz #bestornothing
Google Review
- February 15, 2019
Google Review
- February 13, 2019
This is my husband's (Kenneth Jones) dealership. He thinks this is the best dealership in town!
Google Review
- February 12, 2019
Google Review
- February 11, 2019