Cars.com Review
- November 08, 2025
Wonderful experience. Zarinea was very helpful and took very good care of me. Everything was timely and efficient. My loaner car was ready and waiting and Zarinea took my car straight back to start service. All expectations were exceeded.
Dealer Replied: Edwin, we're delighted to hear that Zarinea took such good care of you and everything went smoothly. We hope to see you again at Mercedes-Benz of Orange Park. Safe travels!
Cars.com Review
- October 03, 2025
Brandon with mobil service was on time, efficient, neat, knowledgeable, customer friendly, and I strongly recommend this service.
Dealer Replied: John, we're so glad to hear Brandon provided stellar assistance during your mobile service! Thanks for your recommendation from everyone at Mercedes-Benz of Orange Park.
Cars.com Review
- October 01, 2025
Great service center as always. Excellent, friendly & professional. Special thanks to my service advisor Mike Louis for always updating me with what was going on with my car, great customer service.
Dealer Replied: Hi Josie, thank you for the review! We will pass it along to Mike and the team. See you next time at Mercedes-Benz of Orange Park!
Cars.com Review
- August 30, 2025
Vehicle in on the 25 final repair for a tire was the 29 not good
Cars.com Review
- August 25, 2025
Left by Joe W.
Joe Wilson I recently took my car in for service, and, as always, I was highly impressed with Zarinea. From the moment I arrived, she was welcoming and attentive, ensuring that I felt comfortable and informed throughout the process. She took the time to explain how long Service B would take, and we...
Dealer Replied: Joe, thank you for sharing your five-star review of Zarinea and the service team! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Cars.com Review
- August 24, 2025
No metro market for any brand should be covered by a single franchisor. Fields Auto owning both MB of Orange Park and MB of Jacksonville reduces intra-brand competition, hence is a net negative for consumers here locally.
Dealer Replied: Thank you for sharing your thoughts on this matter. We understand the importance of competition in providing value to our customers and appreciate your feedback. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- August 16, 2025
I had the same experience I have come to expect from Orange Park Mercedes: courteous, professional, with full attention to my vehicle. My service advisor also went the extra mile to help solve a glove box problem unrelated to the reason for my scheduled appointment. I left the dealership feeling...
Dealer Replied: Debby, thank you for sharing your wonderful feedback! We're glad our service team went the extra mile to assist you. We appreciate both your kind words and your business. See you next time here at Mercedes-Benz of Orange Park!
Cars.com Review
- August 11, 2025
We just bought a CPO Mercedes Benz GLS from them and their followup service and attention to detail has been great. Zarinea made sure all the details were handled and has been a pleasure to work with.
Dealer Replied: Kevin, thank you for sharing your feedback about Zarinea and the team! We are honored to have your business and we're glad that you felt supported by our team throughout the process. From all of us at Mercedes-Benz of Orange Park, congratulations on your Certified Pre-Owned Mercedes-Benz GLS!
Cars.com Review
- July 23, 2025
Ted & Rodney are simply the best. I hope everyone that ever needs their car serviced these are the men!!!!
Dealer Replied: Thanks for choosing Mercedes-Benz of Orange Park! Your support means a lot to Ted and Rodney. We look forward to seeing you again!
Cars.com Review
- July 20, 2025
Great customer service from Mike Louis who got my car on the road the same day I brought it in for an emergency tire repair.
Dealer Replied: Cindy, we are delighted to hear that Mike was so helpful and ensured that your car was safely back on the road the same day! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience. Have a great day!
Cars.com Review
- July 09, 2025
I always have a great experience when I take my Mercedes in for service at Orange Park Mercedes. This service was no exception as it is always easy in , easy out!!From the check in , to the pick up, all service employees couldn’t be more friendly, courteous, and professional! I Orange Park Mercedes...
Dealer Replied: We are grateful for your years of business, Joan! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your glowing review with Andy, Ted, and the team.
Cars.com Review
- July 09, 2025
Brandon came to house and downloaded software update . Very professional, love that they come to house and don’t have to drive to dealer.Was quick and worked great.
Dealer Replied: Gayle, thank you for the great review of Brandon and the team at Mercedes-Benz of Orange Park! We appreciate your business and we hope to see you in the future.
Cars.com Review
- July 05, 2025
Mike Louis service advisor went above and beyond and was instrumental in soling my issue. All done in a timely manner.
Dealer Replied: Alan, it is our pleasure to assist you! Thank you for choosing Mercedes-Benz of Orange Park and highlighting Mike's helpful service.
Cars.com Review
- June 25, 2025
mr rodney rivers is so efficient, polite,will answer all of your questions. keep him.
Dealer Replied: Cynthia, thank you for sharing a positive review of Rodney and Mercedes-Benz of Orange Park!
Cars.com Review
- June 06, 2025
Always great service at Mercedes of Orange Park. Service had a lot to do with my decision to buy my 2024 GLE 450 to replace my 2011 ML 550 from Mercedes of Orange Park.
Dealer Replied: Dennis, we're delighted to hear that our service played a part in your decision to choose Mercedes-Benz of Orange Park again. Enjoy your new 2024 GLE 450!
Cars.com Review
- April 29, 2025
Had oil change and 51 item vehicle inspection which only cost $133. My wife and I enjoyed a complimentary breakfast with only a short wait after this with our car getting washed. Zarinea was most helpful.
Dealer Replied: Richard, it's great to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided you with a smooth service experience. Enjoy those complimentary perks!
Cars.com Review
- April 25, 2025
Just wanted to mention how pleased I am with Ted Kypros and his service department. Ted and his team goes above and beyond for the customers. They make me want to continue to purchase Mercedes as my choice of automobiles. Thanks again Ted for all you do for the customers at Mercedes of Orange Park....
Dealer Replied: Rodney, we're delighted to hear that Ted and the team at Mercedes-Benz of Orange Park have provided such exceptional service. Thank you for your kind words and continued support! Safe travels until we see you next time!
Cars.com Review
- April 25, 2025
Zarenea Thompson was the BEST SERVICE REPRESENTATIVE IVE EVER DEALT WITH IN ALL MY YEARS WITH Mercedes-Benz she deserves a big raise!!!
Dealer Replied: We're delighted to hear that Zarenea provided such exceptional service at Mercedes-Benz of Orange Park! Your feedback means a lot, and we'll be sure to share your kind words with her. Thank you for choosing us, Emmy!
Cars.com Review
- April 07, 2025
Mike Drummond was my handler and he was on top of everything. I felt he truly cared about myself and my vehicle.
Dealer Replied: Donna, we're delighted to hear that Mike provided such attentive service at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Cars.com Review
- April 01, 2025
Mr Andy Mercedes-Benz at Orange Park was professional and the best of Customer services. He did awesome jobs and honesty. He is one of my favorite choices of the Mercedes-Benz @ Orange Park. Strongly recommended.
Cars.com Review
- March 30, 2025
Good customer service, he understands my concern, he explained all the details what’s going with the car.
Dealer Replied: Naomi, we're glad to hear that our team at Mercedes-Benz of Orange Park provided you with excellent customer service and clear explanations. Thank you for sharing your experience!
Cars.com Review
- March 28, 2025
Bob and the service team were great at identifying the issue and providing great service
Dealer Replied: Thank you for the great review of Bob and Mercedes-Benz of Orange Park!
Cars.com Review
- March 28, 2025
Zee is a five star, first class service rep who cares for every customer in her care. She is efficient and listens carefully to the need of the customer to get the desired result for the customer.
Dealer Replied: James, we're delighted to hear that Zee provided you with first-class service at Mercedes-Benz of Orange Park. Thank you for sharing your experience and recognizing her dedication!
Cars.com Review
- March 01, 2025
Left by Larry D.
Andy was a great service advisor as always! Dealership gets an A+++ from me. Service and customer care always outstanding!
Dealer Replied: Larry, we're delighted to hear that Andy and the team at Mercedes-Benz of Orange Park provided you with outstanding service. Thank you for your fantastic feedback!
Cars.com Review
- February 28, 2025
Outstanding Service and Communication with Bob was incredible. Thanks for making the service on my vehicle easy and efficient
Dealer Replied: Tommy, we're delighted to hear that Bob provided outstanding service and communication at Mercedes-Benz of Orange Park. Thanks for sharing your experience with us!
Cars.com Review
- February 27, 2025
So far a good MB dealership in the area I’ve always gone to for years. Always helpful & attentive staff incl service, store, & parts service. Mike L. My adviser has great customer service and goes above & beyond…I hope he stays longer . Keep up the amazing service MB!
Dealer Replied: Riz, thank you for your loyalty and kind words about Mike and the team at Mercedes-Benz of Orange Park! We're delighted to hear that you've had consistently positive experiences with us, and we look forward to seeing you next time!
Cars.com Review
- February 06, 2025
The sales and finance team were very attentive, greeting before we entered the door, listened, gave transparent answers to questions. What a great experience. Short out to William Izoita. Great to see young people so motivated.
Dealer Replied: Peggy, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided you with such a welcoming and transparent experience. We'll make sure William hears your kind words! Thank you for sharing this positive feedback.
Cars.com Review
- January 19, 2025
Good experience Andy listening to my.concern, answer all my questions. Explain what found car told need be done.
Dealer Replied: We're delighted to hear that Andy provided a thorough and attentive experience at Mercedes-Benz of Orange Park. Thank you for sharing your feedback, and we're here if you have any more questions!
Google Review
- January 13, 2025
Response from the owner Replied: This is great to hear! We will be sure to pass along the kind words to Rodney and our team here at Mercedes-Benz of Orange Park! Take care!
Google Review
- January 13, 2025
Response from the owner Replied: Reviews like this one make our day, Ammala! Thanks from the Mercedes-Benz of Orange Park team.
Google Review
- January 13, 2025
Wonderful! Manny Soto is a wonderful service advisor and the rest of the staff are so kind and thoughtful. ☺️
Response from the owner Replied: Sarah, it's great to hear Manny and the team at Mercedes-Benz of Orange Park provided you with such a wonderful experience. Thank you for sharing your kind words!
Google Review
- January 13, 2025
Rodney was very professional and helpful in ensuring my car received all the necessary services needed during my visit.
Response from the owner Replied: Krystyn, we're so happy to hear that Rodney provided professional and helpful service during your visit to Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- January 12, 2025
Response from the owner Replied: Arleen, thank you for recognizing Zarinea's exceptional service at Mercedes-Benz of Orange Park! We're delighted to hear she exceeded your expectations and kept everything running smoothly. We appreciate your support and look forward to serving you in the future!
Google Review
- January 12, 2025
From the beginning with sales (Kyle Labriny) to service (Wade Forsyth, formerly with MerzBenz and Ted Kypreos) and everyone that assisted me everything as always with the 2 MerzBenz dealerships in Jacksonville FL (Orange Park and Atlantic Blvd) have been the best experiences and handled with ease....
Response from the owner Replied: Angela, we're delighted to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided you with such a comfortable and pleasant experience. Thank you for sharing your kind words!
Google Review
- January 12, 2025
Mercedes benz of orange park is the placeTo Buy and have your Mercedes servicesRODNEY RIVER #1
Response from the owner Replied: Our team is always happy to see a 5-star review, Johnnie! Thanks for supporting Mercedes-Benz of Orange Park!
Google Review
- January 12, 2025
Bob is so professionals and very knowledgeable. He listens to all my inquiries and very patient with me. He gives sound recommendations and I had a good experience at MB orange park because of him.
Response from the owner Replied: We're delighted to hear that Bob provided you with a professional and knowledgeable experience at Mercedes-Benz of Orange Park. It's great to know he was attentive and patient, making your visit enjoyable. Thank you for sharing!
Google Review
- January 12, 2025
Left by Graley W.
Google Review
- January 10, 2025
Amazing staff and Rodney took care of everything.
Response from the owner Replied: We are thrilled to see your positive review of Mike! Thank you from all of us at Mercedes-Benz of Orange Park, Nitin.
Google Review
- January 10, 2025
Zarinea handled my vehicle and concerns with care. She documented every word I expressed about the vehicle and went after the issues. Excellence at best.
Response from the owner Replied: Bridges, we're delighted to hear that Zarinea provided such attentive service at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- January 10, 2025
My service attendant was professional courteous, and I will definitely be back to deal with her in her only!!!! Thanks😎👌🏿🖤💪🏿
Response from the owner Replied: Cornelius, we're delighted to hear about your positive experience with our team at Mercedes-Benz of Orange Park! We look forward to welcoming you back for future visits.
Google Review
- January 10, 2025
Fast and pleasant service and very accommodating
Response from the owner Replied: Helen, your kind review warms our hearts! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- January 10, 2025
Brandon did an excellent job - I highly recommend his mobile service - timely and professional!
Response from the owner Replied: We love hearing from our happy customers, Steve! Thank you for commending Brandon's premier mobile service and efficiency. See you next time at Mercedes-Benz of Orange Park!
Google Review
- January 09, 2025
Outstanding customer service. Ted, my service advisor was able to get my car serviced when there was no availability.
Response from the owner Replied: Jose, we're delighted to hear that Mike provided outstanding service and accommodated your schedule at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- January 09, 2025
Response from the owner Replied: David - Your feedback is much appreciated! Thank you for supporting Mercedes-Benz of Orange Park.
Google Review
- January 09, 2025
Left by Billie D.
Service rep (Zarinea) was sensational!She listened to my concerns and made sure they were all addressed. She communicated continually throughout the process and did a final call when all service was complete. Will always request her as my service consultant.
Response from the owner Replied: Billie, it's wonderful to hear that Zarinea provided attentive service and kept you updated throughout the process. Your feedback is greatly appreciated and we'll be sure to share your kind words with her. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- January 09, 2025
Emanuel at Mercedes-Benz of Orange Park took very good care of me and my vehicle. Thank you! I will be back.
Response from the owner Replied: Brent, we're delighted to hear that Emanuel provided excellent service at Mercedes-Benz of Orange Park. We look forward to welcoming you back in the future!
Google Review
- January 09, 2025
Our experience was extremely positive… the entire staff was extremely professional, attentive and professional… Zarenia was outstanding… she kept us informed all the way… explained everything in detail… very professional!! She made it a breeze for us… we’re very pleased with her service, knowledge...
Response from the owner Replied: Michael, we're delighted to hear that Zarenia and the team at Mercedes-Benz of Orange Park provided you with such a positive experience. Thank you for your kind words!
Google Review
- January 08, 2025
Response from the owner Replied: We are so happy that the Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you Don!
Google Review
- January 08, 2025
Always pleasant and professional. Customer oriented.
Response from the owner Replied: Randal, thank you for sharing your positive experience with us at Mercedes-Benz of Orange Park! We're delighted to hear that our team consistently meets your expectations. Looking forward to serving you again in the future!
Google Review
- January 08, 2025
Zarinea is very patient, pleasant and attentive to customers needs.Great experience
Response from the owner Replied: We're so glad to know that Zarinea was able to assist you effectively at Mercedes-Benz of Orange Park. We always aim for a great customer experience and it's wonderful knowing your issue was resolved. Thanks for the feedback!
Google Review
- January 08, 2025
Rodney Rivers at Mercedes Benz of OP is phenomenal! He is professional, thorough and caring! Everything you desire in a Service Advisor.
Response from the owner Replied: Mae, we're delighted to hear that Rodney provided such exceptional service at Mercedes-Benz of Orange Park! Thank you for sharing your experience with us.
Google Review
- January 08, 2025
Best MB dealer in town.
Response from the owner Replied: Chris, we're delighted to hear that Andy and the team at Mercedes-Benz of Orange Park continue to provide you with exceptional service. It's great knowing your C43 is riding like new again! Thank you for your support!
Google Review
- January 08, 2025
Zarinea is an outstanding service advisor. She took her time to address my concerns on the service of my vehicle and provided helpful advice for future maintenance and planning. My new go to!!!!
Response from the owner Replied: Tanya, we're delighted to hear Zarinea provided such excellent service at Mercedes-Benz of Orange Park! Thank you for sharing your experience and trusting us with your vehicle's care.
Google Review
- January 04, 2025
Got my 2025 E class from MB of Orange park and have to say that this was really great experience!If you are looking to buy please ask for Sam Oh,he is very nice guy and will do his best to make you happy!Thanks Sam!
Response from the owner Replied: Alen, we're delighted to hear that Sam provided you with a great experience at Mercedes-Benz of Orange Park! Enjoy your new 2025 E-Class and thank you for the recommendation.
Google Review
- January 04, 2025
Great customer service!
Response from the owner Replied: Patty, we are grateful for your review. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- January 04, 2025
Response from the owner Replied: We're glad you've had a consistently great time working with us, Liz! We appreciate your business and look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- January 04, 2025
Response from the owner Replied: Charles, we're delighted to hear that Mike provided you with timely and professional service at Mercedes-Benz of Orange Park. Thanks for sharing your experience!
Google Review
- January 04, 2025
Yesterday while driving on 295 my car suddenly started making a horrible thumping sound. I got an appointment just hours later and it was discovered an under panel lost a couple of screws. The air moving under the car caused the loose panel to bang on the road. I had my car back, screws replaced and...
Response from the owner Replied: Elizabeth, we're delighted to hear that our team at Mercedes-Benz of Orange Park could quickly resolve the issue and provide you with excellent service. Thank you for trusting us with your vehicle's care! Safe travels ahead!
Cars.com Review
- January 04, 2025
It’s was great working interacting with Mr. Bob during the diagnostic, parts and servicing process.
Dealer Replied: We appreciate the shoutout to Bob from our Mercedes-Benz of Orange Park team, William! Thanks for sharing your service experience with us.
Cars.com Review
- January 04, 2025
It’s was great working interacting with Mr. Bob during the diagnostic, parts and servicing process.
Dealer Replied: We appreciate the shoutout to Bob from our Mercedes-Benz of Orange Park team, William! Thanks for sharing your service experience with us.
Cars.com Review
- January 03, 2025
Bob in service is excellent. Car was done on time. Everyone is polite and professional
Dealer Replied: Ken, thank you for leaving Mercedes-Benz of Orange Park a five-star review! We are happy to hear that Bob provided excellent service.
Cars.com Review
- January 03, 2025
Bob in service is excellent. Car was done on time. Everyone is polite and professional
Dealer Replied: Ken, thank you for leaving Mercedes-Benz of Orange Park a five-star review! We are happy to hear that Bob provided excellent service.
Google Review
- January 03, 2025
Response from the owner Replied: Nasir, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- January 02, 2025
Response from the owner Replied: Joy - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you,Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- January 01, 2025
Mercedes of Orange Park is the best from buying a new car to the excellent service department! It’s easy scheduling a service appointment for the day and time of my preference! It’s easy in , easy out! From all the people in the service department to all the people in sales and management, it is by...
Dealer Replied: Joan, we're delighted to hear about your positive experiences with both our sales and service teams at Mercedes-Benz of Orange Park! It's wonderful that Mike, Ted, and Tammy have made such a great impression. Thank you for choosing us as your dealership!
Cars.com Review
- January 01, 2025
Mercedes of Orange Park is the best from buying a new car to the excellent service department! It’s easy scheduling a service appointment for the day and time of my preference! It’s easy in , easy out! From all the people in the service department to all the people in sales and management, it is by...
Dealer Replied: Joan, we're delighted to hear about your positive experiences with both our sales and service teams at Mercedes-Benz of Orange Park! It's wonderful that Mike, Ted, and Tammy have made such a great impression. Thank you for choosing us as your dealership!
Cars.com Review
- December 31, 2024
I always have a great experience here! Outstanding customer service ranging from the sales department to the service department! Keep up the great work and I loved the loaner vehicle that my family got this time!
Dealer Replied: Robert, we're delighted to hear that you consistently enjoy your visits with us at Mercedes-Benz of Orange Park! Thank you for the kind words and support. We look forward to serving you and your family again soon!
Cars.com Review
- December 31, 2024
I always have a great experience here! Outstanding customer service ranging from the sales department to the service department! Keep up the great work and I loved the loaner vehicle that my family got this time!
Dealer Replied: Robert, we're delighted to hear that you consistently enjoy your visits with us at Mercedes-Benz of Orange Park! Thank you for the kind words and support. We look forward to serving you and your family again soon!
Google Review
- December 31, 2024
Very consistent. I have always had a great experience. Zariena has great customer service. Mechanics are very knowledgeable.
Response from the owner Replied: It was our pleasure to serve you, Bella! Thank you for the awesome review and for trusting Mercedes-Benz of Orange Park with your vehicle's care! We are so glad that Zariena and the rest of our team were able to help you during your time here. Have a great day and we hope to see you again for any future needs!
Google Review
- December 31, 2024
Response from the owner Replied: Kevin, we're delighted to know that Andy and our team at Mercedes-Benz of Orange Park provided you with an exceptional service experience. We hope you'll continue to enjoy the food at our cafe during your future visits!
Google Review
- December 31, 2024
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Orange Park!
Google Review
- December 31, 2024
As always, Mercedes-Benz always number one in service, and with the that that I have he’s second to none.
Response from the owner Replied: Jonathan, we're delighted to hear that Rodney provided exceptional service during your recent visit to Mercedes-Benz of Orange Park. Thank you for trusting us with your vehicles and happy 2025!
Google Review
- December 31, 2024
Response from the owner Replied: Thanks so much, Stan. We look forward to your next visit to Mercedes-Benz of Orange Park!
Google Review
- December 31, 2024
Response from the owner Replied: Thank you for the positive review of Mercedes-Benz of Orange Park, Lawrence!
Google Review
- December 31, 2024
Rodney Rivers is EXCEPTIONAL
Response from the owner Replied: Mallisa, thank you for the glowing review! We're happy to hear Rodney provided exceptional service at Mercedes-Benz of Orange Park. We'll be sure to pass along your kind words and appreciation!
Google Review
- December 31, 2024
Truly exceptional customer service at Mercedes-Benz of Orange Park. Worked with Austin McKinnon (Sales) and Alexis Fonseca (Finance), and they both were really nice and excellent to work with. Highly recommended.
Response from the owner Replied: Shoaib, we're delighted to hear that Mike provided exceptional service during your visit to Mercedes-Benz of Orange Park. Thank you for the recommendation and kind words!
Google Review
- December 31, 2024
Mike was excellent to work with at Mercedes of Orange Park. He kept me up to date on my progress and was helpful. The service is excellent
Response from the owner Replied: Susan, we're delighted to hear that Mike provided excellent service during your visit to Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- December 29, 2024
Response from the owner Replied: We are so happy that our Mercedes-Benz of Orange Park team earned your five stars. Thanks, Gloria!
Google Review
- December 29, 2024
Thanks so much Mercedes-Benz of Orange Park! Mike and Rodney especially, I enjoyed your accommodating and prompt service and, as an added treat the discount was a nice surprise. Wishing all a happy New Year 2025 🎉✨
Response from the owner Replied: Kim, we're delighted to hear that Mike and Rodney provided you with accommodating service at Mercedes-Benz of Orange Park. We're glad the discount was a pleasant surprise! Happy New Year from all of us!
Google Review
- December 28, 2024
Response from the owner Replied: Thank you, Ryan, for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- December 27, 2024
Response from the owner Replied: Carla, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park provided you with such excellent service. Enjoy your new car!
Google Review
- December 27, 2024
Response from the owner Replied: Richard, thank you for recommending Mercedes-Benz of Orange Park! We're delighted to hear that our team provided excellent and prompt service. We appreciate your support!
Google Review
- December 27, 2024
service was good and loaner vehicle was waiting on me when i arrived.
Response from the owner Replied: We're glad you had a great time working with us! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 26, 2024
The service department runs like a well oiled clock. Always on time and always a good job. My reason for the three star review is that my car’s tires have only 9000 miles on them and they are worn out. Mercedes doesn’t stand behind any kind of warranty on the tires that came with my brand new...
Response from the owner Replied: Arlene, thank you for your feedback. I'm glad to hear that our service department has been reliable, but I understand the frustration with your tires and warranty situation. If there's anything further we can do to assist you or explore other options for you, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 25, 2024
Alex did a great job with the overall sales process. He was knowledgeable, personable and attentive during the purchase. Thanks again.
Response from the owner Replied: Gary, we're glad to hear that Alex provided such a great experience during your visit at Mercedes-Benz of Orange Park. Thank you for sharing your positive feedback!
Google Review
- December 24, 2024
Response from the owner Replied: Dan, we're delighted to hear that Andy provided excellent service and exceeded your expectations at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- December 23, 2024
Response from the owner Replied: We are honored to receive your support, Michael. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- December 23, 2024
So I purchased my vehicle at Mercedes on the Atlantic Boulevard in 2021 and I purchased the prepaid Service so I was told last year By my Service representative that this This year would be my last prepaid service, which is this December so I scheduled a appointment on December 2 not knowing that it...
Response from the owner Replied: Tina, I apologize for any confusion regarding the expiration date of your prepaid service. We strive to provide clear communication and reminders about such details, so it's disappointing to hear that we fell short in this instance. I'm glad your Service Representative was able to assist you with a partial break on costs. If there's anything else you'd like us to address or discuss further, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 23, 2024
Response from the owner Replied: Tibor, we're delighted that Mike could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- December 22, 2024
HOOD SCRATCH - Took my ML 350 there for service B on 12/16/24. Ended up having some additional work done and picked it up on 12/20/24 Service department scratched my hood.
Response from the owner Replied: Sean, I'm sorry to hear about the scratch on your hood after servicing. This is not the level of care we strive for and I apologize for any inconvenience caused. Please reach out so we can address this issue directly with you. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 21, 2024
Rodney is an excellent asset to Mercedes. He always goes above and beyond to provide us great customer service. Thank you for being there for us every time, Rodney!
Response from the owner Replied: Carlos, thank you for recognizing Rodney's dedication to providing exceptional service at Mercedes-Benz of Orange Park. We're delighted to hear he consistently goes above and beyond for you!
Google Review
- December 21, 2024
Did my research and expressed interest online. Sam Oh, contacted me to set up a test drive. Sam was very knowledgeable and possessed the listening skills needed to be effective. I was trading in a 2024 Lexus 350h on a 2025 GLE450e. Alex Shelver, the ncsm, negotiated the final terms with respect and...
Response from the owner Replied: Doug, we're delighted to hear that Sam and Alex provided you with a refreshing experience at Mercedes-Benz of Orange Park. Enjoy your new GLE450e, and thank you for recommending us!
Google Review
- December 21, 2024
Response from the owner Replied: Rodney, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- December 21, 2024
I have never been more frustrated and disappointed with a visit at Mercedes Benz Orange Park. I was spoken to unprofessionally and the wait time for a Service B turned into 3-4 hours. After requesting to speak with a supervisor and the advisor refusing adding more gasoline to the fire of...
Response from the owner Replied: Kimberly, I'm sorry to hear about your frustrating experience. We strive for professionalism and efficiency, so it's disappointing that we fell short during your visit. I appreciate you bringing this to our attention and would like the opportunity to discuss it further with you. Please feel free to reach out at your convenience. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 21, 2024
I recently purchased a car the process was handled with pride and professionalism by all staff. Ask for Tyler
Response from the owner Replied: Thank you for sharing your experience with us at Mercedes-Benz of Orange Park! We're delighted to hear that Tyler and the team provided a professional service. Enjoy your new car!
Google Review
- December 20, 2024
Professional and prompt service
Response from the owner Replied: We're glad you enjoyed working with us, Charles! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 20, 2024
The service at the Orange Park Mercedes location is incredible. They make having your car serviced like a day at a spa. From the greeting given at the front when dropping your car off to the service manager that intakes your car. Mine was Rodney and he was phenomenal! Thank you Orange Park Mercedes!
Response from the owner Replied: Nancy, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park made your service experience so enjoyable. Thank you for sharing such wonderful feedback!
Google Review
- December 20, 2024
Friendly and easy to work with.
Response from the owner Replied: Edna, thanks for giving us the opportunity to serve you! - The Mercedes-Benz of Orange Park Team
Google Review
- December 19, 2024
My mobile service was so convenient and only took a few hours. While the service was being done in my driveway, I was able to do my own things around the house versus sitting at the dealership.
Response from the owner Replied: Bonnie, we're delighted to hear that our mobile service at Mercedes-Benz of Orange Park made things convenient for you! Thank you for sharing your experience and choosing us.
Google Review
- December 19, 2024
Left by Grady D.
Had some issues with warranty company and Mercedes getting on the same page but Rodney did everything he could which was much appreciated.
Response from the owner Replied: Grady, we're glad to hear Rodney was able to assist you at Mercedes-Benz of Orange Park. Thank you for your patience and understanding!
Google Review
- December 19, 2024
If I could give 6 stars I would
Response from the owner Replied: Bobby, thank you for this great review of Mercedes-Benz of Orange Park! Take care!
Google Review
- December 18, 2024
Mike Louis went above and beyond the call of duty to help resolve some major issues I was having.
Response from the owner Replied: Mike will appreciate the kudos, Jan! Thanks for sharing your experience working with our exceptional team at Mercedes-Benz of Orange Park.
Google Review
- December 18, 2024
The communication was so good and clear that I wasn’t ever stressed about my car. Very quick fix. I HIGHLY HIGHLY recommend them. They even cleaned my mirrors and tried to get the air bubbles out of my back window tint. I went in because my key needed to be replaced. They went the extra mile for...
Response from the owner Replied: Jasmyne, we're delighted to hear that our team at Mercedes-Benz of Orange Park provided such a stress-free and thorough experience for you. Thank you for the high recommendation and kind words! We're always here to go the extra mile whenever needed.
Google Review
- December 18, 2024
Response from the owner Replied: Tonya, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- December 18, 2024
Mike our service rep. kept us updated every step of the way. He was polite, patient and answered all our questions. Mercedes Benz of Orange Park is awesome. My only complaint was the wait time.
Response from the owner Replied: Rosalyn, thank you for your feedback! We're glad to hear Mike provided excellent service at Mercedes-Benz of Orange Park. We appreciate your patience regarding the wait time and will work on improving this aspect. Safe travels!
Google Review
- December 18, 2024
Ms. Thomas has been above and beyond exceptional in taking care of our concerns while ensuring that she’s exhausted all options for the best care of our vehicle. She’ll remain our handler for all our vehicles. The greatest asset to the Orange Park team!
Response from the owner Replied: Jay, we're delighted to hear that our team member has provided exceptional service for you at Mercedes-Benz of Orange Park! Thank you for recognizing her efforts and loyalty - we'll be sure to share your kind words with the team!
Google Review
- December 18, 2024
Service went well and was quick. Mike made sure I got rental so that I could get yo work.
Response from the owner Replied: Krishna, we are happy to hear that Mike could provide efficient service. Thank you from all of us at Mercedes-Benz of Orange Park!
Google Review
- December 18, 2024
Be careful, they want to rip people off!
Response from the owner Replied: This isn't the feedback we typically hear and it's hard to know that we let you down, Tanja. If there is anything that I can do to assist you, please reach out to me. I would be happy to help. Thank you, Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- December 16, 2024
Took my car in for Service, Mr Rodney done an excellent job repairing it. The service was great and all work was completed a super job by the mechanics and thank you Orange 🍊 park Mercedez.
Dealer Replied: Rocheed, we're delighted to hear that Rodney and our team at Mercedes-Benz of Orange Park provided excellent service for your car! Thank you for the kind words, and we look forward to assisting you again in the future.
Cars.com Review
- December 16, 2024
Took my car in for Service, Mr Rodney done an excellent job repairing it. The service was great and all work was completed a super job by the mechanics and thank you Orange 🍊 park Mercedez.
Dealer Replied: Rocheed, we're delighted to hear that Rodney and our team at Mercedes-Benz of Orange Park provided excellent service for your car! Thank you for the kind words, and we look forward to assisting you again in the future.
Google Review
- December 16, 2024
Rodney provided me with excellent service. Making a appointment was easy. My repairs took longer than I anticipated however Rodney arranged for me to get a rental car and I was able to go on with my every day life. Rodney also kept me informed about my repairs. I have and would continue to highly...
Response from the owner Replied: Denise, we're delighted to hear that Rodney provided you with excellent service at Mercedes-Benz of Orange Park. It's great to know he kept you informed and made the process smooth by arranging a rental car for you. We appreciate your recommendation and look forward to serving you again!
Google Review
- December 16, 2024
Not good. He failed to follow up with me. Told me that my car was leaking some sort of fluid and that he had to check on the parts and never called me back. I reached out to him 5 times no reply.
Response from the owner Replied: Shanna, I'm sorry to hear about the lack of follow-up regarding your car's issue. This isn't the level of communication we strive for, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 15, 2024
ExcellentExcelent
Response from the owner Replied: Eugenia, thank you for the excellent review of Mercedes-Benz of Orange Park!
Google Review
- December 14, 2024
Response from the owner Replied: We're so glad we delivered a 5-star experience, Beverly. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- December 14, 2024
Professional knowledgeable and understanding that is Mike Louis thank you!!!!
Response from the owner Replied: Thank you so much for your wonderful review! Mike and the team appreciate your support for Mercedes-Benz of Orange Park!
Google Review
- December 13, 2024
Totally positive experience.
Response from the owner Replied: We're glad you enjoyed working with us, Johnny! We hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 13, 2024
My service experience at Mercedes-Benz Orange Park was truly exceptional ! The complimentary breakfast I really enjoyed while I waited for my car to be serviced.
Response from the owner Replied: Warren, thank you for sharing your feedback. We're glad to hear that the service met your expectations and appreciate having you as a valued customer. If there's anything more we can do to assist you, please feel free to reach out anytime. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 13, 2024
Andy is always the best. The Orange Park location is superior in every way and they make it feel good giving them my money!!
Response from the owner Replied: Greg, we're delighted to hear that Robert provided you with such a terrific experience at Mercedes-Benz of Orange Park. Thank you for sharing your feedback!
Google Review
- December 13, 2024
Robert was my Service Advisor. He exceeded all my expectations. Everything was seamless, as it should be. He is the exception out there. Robert gets a perfect 10. Sincerely, Dan Brock
Response from the owner Replied: Dan, we're delighted to hear that Robert exceeded your expectations at Mercedes-Benz of Orange Park! Thank you for sharing such positive feedback. We'll make sure he knows about the perfect 10 rating!
Google Review
- December 13, 2024
Thank you to Mike Louis at MB OP for handling the recall work needed on my car and providing the loaner. Really impressed with the video walk around inspection. Highly recommend!
Response from the owner Replied: Scott, thank you for recommending Mike and our team at Mercedes-Benz of Orange Park! We're glad to hear your GL63 was taken care of professionally.
Google Review
- December 13, 2024
Andy at Mercedes Benz was a very pleasant representative and I really appreciate him taking time to explain the services.
Response from the owner Replied: Meme, we're delighted to hear that Mike provided you with a pleasant experience at Mercedes-Benz of Orange Park. Thank you for sharing your appreciation!
Google Review
- December 13, 2024
Response from the owner Replied: Thanks so much, Janet! All of us at Mercedes-Benz of Orange Park appreciate the awesome rating.
Cars.com Review
- December 12, 2024
I own a three year-old AMGGLE 53 and I’ve had multiple problems with it. I brought it into the dealership and the quote they gave me was $1200 to fix the two tees that came off in turbo which is just glue the cruise control doesn’t work. The parking brake thinks it’s on Amongst other problems. My...
Dealer Replied: Dan, I'm sorry to hear about the issues you've experienced with your vehicle and our service. We strive for reliability and quality in both our cars and customer care, so it's disappointing to learn we fell short here. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Cars.com Review
- December 12, 2024
I own a three year-old AMGGLE 53 and I’ve had multiple problems with it. I brought it into the dealership and the quote they gave me was $1200 to fix the two tees that came off in turbo which is just glue the cruise control doesn’t work. The parking brake thinks it’s on Amongst other problems. My...
Dealer Replied: Dan, I'm sorry to hear about the issues you've experienced with your vehicle and our service. We strive for reliability and quality in both our cars and customer care, so it's disappointing to learn we fell short here. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 11, 2024
Excellent job specially to Ted my service advisor. All of the employees are polite, they do their Job in passion manner. Job well done
Response from the owner Replied: Ness, thank you for recognizing Manny and the team at Mercedes-Benz of Orange Park! We're delighted to hear about your positive experience with us. Safe travels ahead!
Google Review
- December 10, 2024
Response from the owner Replied: Kevin, thank you for reviewing Rodney and Trevor at Mercedes-Benz of Orange Park! We look forward to seeing you next time!
Google Review
- December 09, 2024
Excellent service
Response from the owner Replied: Thanks so much, John! The Mercedes-Benz of Orange Park team looks forward to seeing you again down the road.
Google Review
- December 08, 2024
Response from the owner Replied: Thanks for putting your trust in Emanuel and the Mercedes-Benz of Orange Park team, Leslie! See you next time!
Cars.com Review
- December 08, 2024
Excellent service! Mr. Glover did an outstanding job and I felt very comfortable with all your associates regarding my sale.
Dealer Replied: Shelly, we're delighted to hear that Mr. Glover and the team at Mercedes-Benz of Orange Park provided you with excellent service! Thank you for sharing your experience with us.
Cars.com Review
- December 08, 2024
Excellent service! Mr. Glover did an outstanding job and I felt very comfortable with all your associates regarding my sale.
Dealer Replied: Shelly, we're delighted to hear that Mr. Glover and the team at Mercedes-Benz of Orange Park provided you with excellent service! Thank you for sharing your experience with us.
Google Review
- December 08, 2024
Robert was very pleasant and took the time to explain every thing in details. My experience was pleasurable.
Response from the owner Replied: Odia, we're glad to hear that Robert made your experience at Mercedes-Benz of Orange Park a pleasant one. Thank you for sharing your feedback!
Google Review
- December 07, 2024
Response from the owner Replied: Thanks for the feedback, Kate! We're so glad our team at Mercedes-Benz of Orange Park could exceed expectations.
Google Review
- December 07, 2024
Response from the owner Replied: Shatha, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- December 07, 2024
Salesman Charlie was very professional over all the entire staff was very knowledgeable and helpful! Thank you again for a wonderful and pleasant purchasing experience!!!
Response from the owner Replied: Tamiko, we're delighted to hear that Charlie and the team at Mercedes-Benz of Orange Park provided you with a professional and pleasant purchasing experience. Thank you for choosing us!
Google Review
- December 07, 2024
Wade (Service Advisor) was excellent as he kept me advised (electronically) of all work performed and any issues discovered. He ensured the car was washed & delivered in better condition then when I dropped it off. Thank you Wade.
Response from the owner Replied: Percy, thank you for sharing your detailed experience with us. We're so glad to hear that Rodney, Iris, and the team at Mercedes-Benz of Orange Park provided such exceptional service during a challenging time. Your kind words about Percy are greatly appreciated as well! We look forward to welcoming you back when you need us next!
Google Review
- December 07, 2024
Response from the owner Replied: April, we're delighted to hear that Rodney and the team at Mercedes-Benz of Orange Park provided phenomenal service! Your kind words mean a lot to us. Thank you for sharing your experience!
Google Review
- December 07, 2024
Service is courteous and excellent.
Response from the owner Replied: We're glad you enjoyed working with us, Barbara! We appreciate your business and hope to see you for another excellent visit to Mercedes-Benz of Orange Park.
Google Review
- December 06, 2024
Left by Yvette J.
Great, friendly and convenient customer service. Ted is the best service advisor that I have ever had.
Response from the owner Replied: Yvette, we're delighted to hear that Mike provided you with such excellent service at Mercedes-Benz of Orange Park. Thank you for the kind words and support!
Google Review
- December 06, 2024
Thank you Emanuel for taking time to ensure all my service needs was handled in such a timely manner on today. You worked closely with the service techs throughout the morning providing updates to me regarding my vehicle (which seem like) every 30 minutes without hesitation. Thank you for the...
Response from the owner Replied: Rose, we're delighted to hear that Emanuel provided exemplary service and kept you informed throughout your visit at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- December 06, 2024
Highly recommend Andy. Very professional and assisted with all my questions
Response from the owner Replied: Andy will appreciate the recommendation, Adina! Thanks for sharing your experience working with our top-notch team at Mercedes-Benz of Orange Park.
Google Review
- December 06, 2024
Response from the owner Replied: Artesha, thank you for your positive review. We really appreciate it! - The Mercedes-Benz of Orange Park Team
Google Review
- December 06, 2024
Great job, but when they clean the car they misplaced my remote for my security gate where I live.
Response from the owner Replied: Frank, we're delighted to hear that Manny and his supervisor provided you with exceptional service at Mercedes-Benz of Orange Park. Thank you for sharing your experience and kind words!
Google Review
- December 06, 2024
Response from the owner Replied: Myrtle, thank you for your business and kind review! We hope to see you again at Mercedes-Benz of Orange Park.
Google Review
- December 05, 2024
Emanuel took care of us! Really good service. Seamless start to finish.
Response from the owner Replied: Emanuel will appreciate the kudos, Zella! Thanks for sharing your experience working with our great team at Mercedes-Benz of Orange Park.
Google Review
- December 05, 2024
Response from the owner Replied: Lee, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- December 05, 2024
Rodney is an excellent service advisor , known for the past several years since I start buying Mercedes cars, give detail upfront estimateNice person , highly recommended
Response from the owner Replied: Thank you for sharing your experience with Rodney at Mercedes-Benz of Orange Park! We're delighted to hear that his detailed and upfront service has earned your trust over the years. We appreciate the recommendation and look forward to continuing our relationship with you!
Google Review
- December 05, 2024
Andy…👍🏼
Response from the owner Replied: We are honored to receive your support, Marilyn. Thank you! - Andy and the Mercedes-Benz of Orange Park Team
Google Review
- December 04, 2024
Quick appointment and car was ready quickly. Shuttle back and forth was very convenient and prompt. Tammy the driver is super friendly and customer service focused!
Response from the owner Replied: We're delighted to hear that our team at Mercedes-Benz of Orange Park provided a convenient and efficient experience for you! It's great to know Tammy made your shuttle ride enjoyable. Thanks for sharing your feedback!
Google Review
- December 04, 2024
I have always had a good experience with the service department at Mercedes of Orange Park. Bob was a new service advisor for me and was professional in handling my service needs.
Response from the owner Replied: Donna, we're delighted to hear that Bob and our service team at Mercedes-Benz of Orange Park provided you with a positive experience. Thank you for your kind words!
Google Review
- December 04, 2024
Awesome, everything went easy without any worries!
Response from the owner Replied: It makes our day to see reviews like this, Fred! Thank you from the Mercedes-Benz of Orange Park Team.
Google Review
- December 04, 2024
Call the dealership to make an appointment numerous of times and left my number and no one ever called me back. So I decided to drive the car up there because my Radio needed reset due to the battery dying. they failed to reprogram it and I don’t even think they even looked at it and charged me $280...
Response from the owner Replied: Gaddiel, I'm sorry to hear about your experience with the radio issue and lack of communication. We strive for transparency and efficiency in our service, so it's disappointing to know we fell short here. I'd like to discuss this further with you and see how we can make it right. Please feel free to reach out at your convenience. Thank you,Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- December 03, 2024
Response from the owner Replied: Barbara, I'm sorry to hear about your experience with the rental situation at Mercedes-Benz of Orange Park. Your feedback is important, and we'll make sure it's shared with our team for improvement. If there's anything else we can do to assist you, please let us know!
Google Review
- December 02, 2024
Response from the owner Replied: We’re delighted to get your 5-star review, Mike. Thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- December 02, 2024
It says they work until 7:30 PM, but at 7:00 PM they are already closed and don't want to do anything.
Response from the owner Replied: I apologize for the inconvenience you experienced with our closing time. We strive to provide accurate information and reliable service, so it's disappointing to hear that we fell short in this instance. Please feel free to reach out if you'd like us to address any further concerns or questions. Thank you, Sean Dowling - General Manager - (904) 777-5900
Google Review
- November 30, 2024
Mike was knowledgeable and helped me feel comfortable during the process.
Response from the owner Replied: Rhonda, we're delighted to hear that Rodney consistently provides you with top-notch service at Mercedes-Benz of Orange Park. Thank you for your loyalty and kind words!
Google Review
- November 30, 2024
My experience was Top Tier The service was AMAZING, Andrew was AMAZING, everything about Mercedes is AMAZING!! I highly recommend!! Thank You 😊
Response from the owner Replied: Benita, we're delighted to hear that Zarinea provided top-tier service during your visit to Mercedes-Benz of Orange Park! Thank you for sharing your experience with us.
Google Review
- November 30, 2024
Left by Latrice O.
I have been a customer at Mercedes Benz of Orange Park for over a decade. I have always been satisfied with any service I have received. Mike today was exceptionally helpful and understanding! Thank you so much Mike!!!
Response from the owner Replied: Latrice, thank you for your loyalty to Mercedes-Benz of Orange Park! We're delighted to hear that Mike provided exceptional service and made your visit a positive one. We look forward to serving you again in the future!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, and for your business. We are grateful to have you as a customer!
Google Review
- November 30, 2024
Good experience, Ted in service was friendly and helpful
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback about Ted!
Google Review
- November 29, 2024
Excellent customer service. The team was kind and patient with all questions I had concerning my service. They seemed to genuinely care about my concerns and my vehicle. I absolutely love this location. Top notch!!!
Response from the owner Replied: Pennie, I'm truly sorry to hear about your experience. We strive for efficient service and clear communication, so it's concerning that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns; we're here to help make things right. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 28, 2024
Excellence in every way! Great staff from sales to service!! Exactly what you would expect from a Mercedes dealership. They take premium customer service to a new level!
Response from the owner Replied: Debra, thank you for the fantastic feedback! We're delighted to hear that our team at Mercedes-Benz of Orange Park exceeded your expectations. We appreciate your support and look forward to serving you again in the future!
Google Review
- November 28, 2024
Thanks to Ted and the great service at Mercedes Orange Park FL
Response from the owner Replied: June, we're delighted to hear that Ted and Brandon provided you with great service at Mercedes-Benz of Orange Park. Thank you for sharing your experience!
Google Review
- November 28, 2024
Wonderful experience, as always. Need a good service rep., ask for Ted!
Response from the owner Replied: Larry, I'm sorry to hear about your experience and the concerns with your vehicle. We strive for attentive service and safety is a top priority, so it's disappointing that we fell short here. Please reach out at your earliest convenience so we can address these issues directly. Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 28, 2024
Service dept: Service ended up being ok in the end. There were some interactions at check in that were not as welcoming with staff but that was it. Representative with loaner vehicle was excellent as well as communications throughout the repair process of my vehicle.
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you, Tameka!
Google Review
- November 28, 2024
The car wash/detail service is extremely poor. The Cafe doesn't offer any meals for plant base/ vegans. The communication between departments aren't the best. The general manager does everything he can to make things right though.
Response from the owner Replied: Thank you for sharing your feedback. We're sorry to hear about the issues with our car wash/detail service and cafe options, as well as communication between departments. It's great to know that our general manager was able to assist in making things right. If there's anything else we can do or discuss further, please feel free to reach out anytime.Thank you, Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 28, 2024
Normally, I have a good experience at the service department at Mercedes-Benz of Orange Park, but not this time. I took my car in for an oil change that I made an appointment for. From drop off to paying to leave was 2 hours and 58 minutes. Basically, 3 hours for an oil change. Not good. You get a...
Response from the owner Replied: Marty, I'm sorry to hear about your recent experience with our service department. It sounds like we fell short of the efficient and thorough service you usually expect from us. We appreciate your feedback and would love to make it right for you. Please feel free to reach out so we can discuss this further. Thank you,Ted Kypreos - Service Manager - (904) 777-5900
Google Review
- November 24, 2024
My experience at Mercedes- Benz has been as always exceptional. I equate this to theprofessionalism and phenomenal customer services rendered by Ms. Zarinea. What an epic representative.
Response from the owner Replied: Pat, we're delighted to hear that Ms. Zarinea provided exceptional service during your visit to Mercedes-Benz of Orange Park! Thank you for sharing your experience with us.
Google Review
- November 24, 2024
My experience was great and all the staff were very kind and respectful! And they communicated with me very clearly and were so professional.
Response from the owner Replied: Nyla, we're delighted to hear that you had a great experience with our team at Mercedes-Benz of Orange Park. Thank you for your kind words and support!
Google Review
- November 23, 2024
My services provided were excellent!Zarinea takes pride in taking care of her clients.I am so happy that I was referred to her! It was a majestic experience!
Response from the owner Replied: Lolita, we're delighted to hear that Zarinea provided you with an excellent experience at Mercedes-Benz of Orange Park! Thank you for sharing your positive feedback. We look forward to serving you again in the future!
Google Review
- November 22, 2024
My service advisor Mike Louis provided superior customer service. He was polite, friendly and professional. I was very satisfied.
Response from the owner Replied: LaCorsha, we're delighted to hear that Mike provided you with superior service at Mercedes-Benz of Orange Park. Thank you for sharing your satisfaction!
Google Review
- November 21, 2024
We had excellent timely service. All our questions/ concerns were answered and we were very happy with excellent and friendly staff
Response from the owner Replied: We're delighted to hear that you had a positive experience with our team at Mercedes-Benz of Orange Park. Thank you for your kind words and support!
Google Review
- November 20, 2024
Service done quickly, Andy was great, only issue was the car wash was poor.
Response from the owner Replied: Bert, we appreciate your patience and understanding as we completed the oil change and car wash. If our team at Mercedes-Benz of Orange Park can do anything else to assist you at this time, please let us know!
Google Review
- November 20, 2024
Response from the owner Replied: The team at Mercedes-Benz of Orange Park appreciates your review. Thank you, Gordon!
Google Review
- November 20, 2024
Response from the owner Replied: Henry, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- November 20, 2024
Left by Robert M.
I have been bringing my vehicles to MB of Orange Park for many years and this last experience serves to solidify this decision. Brought my car in for some previously discovered repair needs. Once the technician completed his initial teardown of the vehicle, he discovered that a different part was...
Response from the owner Replied: Robert, thank you for your loyalty and trust in Mercedes-Benz of Orange Park over the years! We're delighted to hear that our team continues to provide excellent service and care. We look forward to serving you again in the future!
Google Review
- November 18, 2024
Great experience with new service advisor, Mike. Thank you!
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park appreciates the positive feedback. Thank you, Ed!
Google Review
- November 18, 2024
Left by Donald C.
Although the wait was a little longer than anticipated Andy and the service department were exceptional
Response from the owner Replied: We're glad to hear that Andy and the service department provided exceptional care at Mercedes-Benz of Orange Park, even with a bit of a wait. Thank you for your patience and positive feedback!
Google Review
- November 18, 2024
I love Mercedes Benz in Orange Park I have been with them over 30 years and I have always felt like family if I have any small issues they have no problem fixing it at no price over my head thank you guys for being so loyal ❣️❣️❣️
Response from the owner Replied: Joseph, thank you for your loyalty and kind words about Mercedes-Benz of Orange Park! We're delighted to have been part of your journey for over 30 years and are always here to help with any issues. We look forward to serving you in the future!
Google Review
- November 18, 2024
I took my wife’s car to be inspected. It was making a rattling noise in the steering. Mike handled the claim with our insurer and made arrangements for an Enterprise rental car. Mike kept me informed throughout the repair. I will only ask for Mike in the future. A true professional that has...
Response from the owner Replied: Doug, we're delighted to hear that Mike provided such exceptional service at Mercedes-Benz of Orange Park. We'll be sure to pass along your praise and appreciation for his professionalism and dedication. Thank you for choosing us!
Google Review
- November 17, 2024
Very prompt and accommodating staff. I loved the video of the issues that was sent from the person who actually did the maintenance.
Response from the owner Replied: Lorraine, we're delighted to hear that you appreciated the prompt service and video update from our team at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Google Review
- November 16, 2024
Response from the owner Replied: Antonio, we're delighted to hear that Andy provided you with such a trustworthy and engaging experience at Mercedes-Benz of Orange Park. Thank you for sharing your positive feedback!
Google Review
- November 16, 2024
Frustrating have taken MB back twice now to have check engine light from exhaust system that was updated. Still has check engine light. I have Always gotten it in quickly but now a month wait for service.
Response from the owner Replied: Gloria, thank you for your patience and understanding. We're glad to hear that Mike and Rebecca have been providing excellent service despite the ongoing issue with your vehicle. If there's anything more we can do to assist or if you'd like further follow-up, please feel free to reach out. Thank you, Ted Kypreos - Service Manager - (904) 777-5900