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Google Review
- May 24, 2020
First, I want everyone to know MBOP is one of the most professional and friendly establishments in the State of Florida. I have visited other places for cars, but I always felt like I was in a competition. Let's face it, when a woman walks solo on a car dealership place, it's all game as to who can...
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Google Review
- May 22, 2020
professional staff, adequate inventory, exceptional facilities. Fields dealerships are a good place to buy cars.
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Google Review
- May 20, 2020
Always treated with respect and courtesy. Vehicle repaired right, the first time. Never had to bring it back for the same problem.
Response from the owner Replied: Thank you for your rating! Its truly a pleasure to serve your automotive needs. All the best, Debbie Mills, General Manager.
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Cars.com Review
- May 20, 2020
Ted Kepryos is the most amazing service representative
On the Planet !!!!! This is why I remain a consistent
Customer going on 13 years now, keep up the great job.
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Google Review
- May 19, 2020
100% of the time the best service ever. So efficient and smooth. Absolutely love my MB !
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Google Review
- May 19, 2020
Appreciate the respect for time. Very polite and accommodating.
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Cars.com Review
- May 19, 2020
Brittney and JD were both a joy to work with. They answered all of our questions and took the time necessary to help us through the process.
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Cars.com Review
- May 19, 2020
Always a great experience to do business with Fields for sales and service.
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Google Review
- May 17, 2020
Friendly customer service attitude by entire staff. Always received great service!
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Cars.com Review
- May 17, 2020
Negotiation process with this dealership leaves much to be desired. Can only imagine what its like when they are actually busy. Trade offers are pretty comical.
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Cars.com Review
- May 16, 2020
Loved the new video feature in the service department.
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Google Review
- May 16, 2020
Thank you the staff was great! Everyone was helpful ,friendly and my service was done timely.
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Google Review
- May 15, 2020
I purchased a Mercedes in April 2020 from the salesman Austin, and all I can say is WOW. This has been the absolute best car buying experience I have ever had. Everyone I encountered was extremely nice, helpful, and most importantly, cared about my needs. Austin answered every question I had and was...
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Google Review
- May 15, 2020
Brittney Jackson at Mercedes-Benz of Orange Park was awesome! She is very knowledgeable and was extremely helpful throughout the entire process. I will definitely send my friends to Brittney for their future Mercedes purchases.
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Cars.com Review
- May 14, 2020
Quick and through repair. Excellent maintenance department and great customer service. MB of Orange Park really does stand heads above other dealerships.
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Cars.com Review
- May 14, 2020
Exceptional customer service, very pleased at how quick they were able to repair my tire and return the car to me.
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Google Review
- May 11, 2020
Brittney Jackson at MB of Orange Park made our experience outstanding! She was super fluent on the details of all models we were considering, was highly proactive, and detailed oriented. Her top priority was making sure I was happy and to secure me a car with the features that I wanted regardless...
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Google Review
- May 10, 2020
Very friendly dealer, they weren't pushy which is huge for me. We were able to come to a great deal on a Corvette!
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Google Review
- May 10, 2020
Today, I was extremely impressed with Mercedes Benz of Orange Park. My service Rep (Wade) provided me with exceptional customer service/support with my MB S550.
Response from the owner Replied: Thanks for the kind feedback, Mr. Brown! It's always our pleasure to serve your automotive needs. Thanks again, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
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Google Review
- May 08, 2020
Jabari provided excellent customer service and went above and beyond to make my purchase experience a great one. Super recommended.
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Google Review
- May 06, 2020
Very friendly and FIRST CLASS . Got me in and out is very timely manner.
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Cars.com Review
- May 03, 2020
My wife was hesitant to come into Jax due to covid concerns. He sister has an autoimmune disease. Nitin Amin was fantastic. He brought us a car to test drive, then worked with us for a week via text and phone calls as we worked through various options, finally settling on a C300.
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Google Review
- May 02, 2020
Just bought my 2nd Mercedes from the orange park branch.About a year ago I came in looking for a 4 door, George Vogt helped made my decision and gave me a lot of information I needed on the vehicles I was looking at. A little over a year later, I came back in due to the amazing service and picked my...
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Google Review
- May 01, 2020
Ted is an amazing Service Adviser to work with. Extremely professional and knowledgeable.
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Google Review
- April 30, 2020
Great experience. Most of the Bussiness was done over the phone and I just went there to finish the paper work. The whole staff was very professional and caring. Our sales executive Mr. Fred Thomas was very professional and took care of everything with red carpet delivery of the vehicle. Entire...
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Google Review
- April 30, 2020
The entire buying experience was outstanding. Fred was thorough and informative. He made sure we ended up with exactly what we wanted in our new GLC-300. Alexis, the finance manager, was very friendly and carefully walked us through the paperwork, explaining every option and answering all our...
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Google Review
- April 30, 2020
Due to Covid 19 there were issues with the customary pick up of a leased car in GA. Alex helped facilitate this pick up without us having to drive to Orange Park. Thank you!
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Cars.com Review
- April 30, 2020
Drew did an exceptional job making the purchase of my vehicle seamless and easy as possible. Thank you!
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Google Review
- April 29, 2020
Ted and his crew are exceptional!
Response from the owner Replied: Thank you for your excellent rating, Mr. Setzer. Im delighted we were able to provide you with an exemplary experience. Sincerely, Debbie Mills, General Manager.
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Google Review
- April 28, 2020
My customer service experience with Mercedes was excellent! My husband and I were on our way to BMW because I've been wanting an X5 for a while now, but we decided to stop at Mercedes just to take a look at the competition. From the moment we walked in the door, our sales associate, Fred Thomie was...
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Google Review
- April 28, 2020
Great car buying experience at this location thanks to Brittney Jackson and her excellent care. We mostly appreciated her honesty and attention to detail as we explored the many options at this location. No questions went unanswered during the process. We highly recommend Fields Mercedes-Benz of...
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Google Review
- April 25, 2020
I am from Maine,visiting, called at 3 pm to see if they could look at my glk diesel, acting up. I arrived and was treated as if I had purchased the car there last week. Kayla was excellent, the communication was clear and timely.All work was performed as needed by the next day, car was spotless and...
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Google Review
- April 24, 2020
I had an amazing experience with Alex, he was really helpfull and comprehensive during the process, made sure I was satisfied with what I got. They are also making sure to keep social distancing and keeping the dealership sanatized due to covid-19. Also they make sure to sanitize your car before...
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Google Review
- April 24, 2020
Left by Willie M.
i was very please with the buying experience I had at Mercedes Benz of Orange Park. Alex did an outstanding job transitioning the car over to me . He was not Pushy and took his time explaining all the features of the car. Alex customer service was excellent . JD make sure I knew all of my options...
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Google Review
- April 22, 2020
Excellent experience from start to finish! This is my first non-American made vehicle. We chose the most wonderful Mercedes AMG GLC which to my mind is a cross between race car and SUV! While all "luxury" dealers claim to have 5 star sales and service, in our search and buying experience that really...
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Google Review
- April 21, 2020
We just had a great experience purchasing a vehicle during the covid-19 pandemic without even leaving our house. Alex Shelver was awesome to work with and delivered the vehicle along with all the necessary paperwork making it the easiest car buying experience we have ever had!
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Cars.com Review
- April 19, 2020
Left by Spencer F.
Braden was very professional and knowledgeable of his job keep up the great work job well done.
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Google Review
- April 19, 2020
My experience was truly awesome Fred was exceptionally helpful and understanding of my wants and needs ty ty ty I overly love my new 2020
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Google Review
- April 18, 2020
A week ago I bought a GLC300.. Buying a car is the worst experience in the world. Everyone HATES to deal with sales guys. Percy is amazing .. Hes so down to earth and deserves a raise. He wasnt pushy and has even called me 2x this week to check on how things are going . Only suggestion I have is...
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Google Review
- April 17, 2020
Jabari Fowler is an incredible salesman with excellent over-the-top customer service. He definitely knows his car. Absolutely the best!
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Google Review
- April 17, 2020
Ted is always the best service advisor...I have dealt with him several years and he's always professional, consistent and personable...I always would like to send kudos to Aaron Mong for his warm welcome and professional approach.
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Google Review
- April 17, 2020
Ted was above and beyond amazing. Getting my car taken car of swiftly. Also he helped get my car there and back without me having to run around since I was at working.
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Google Review
- April 17, 2020
I am happy with the service from this dealership. I always use Wade as my service rep and could not be happier.
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Cars.com Review
- April 16, 2020
Left by Clyde B.
Unbelievable service, pick up and delivery in less than a day, super courteous and responsive. Car completely sanitized after service.
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Google Review
- April 14, 2020
Awesome place to do business. No pressure and they found the perfect car I was looking for.
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Google Review
- April 13, 2020
Very courtesious. Clean and setps are being taken to sanitize the dealership.All Smiley faces. Love it.
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Google Review
- April 13, 2020
Perfect all the way around. Will always be my first call for service.Thank you. Mark
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Google Review
- April 08, 2020
Great communications, terrific drop off experience, nice getting a ride home and back to pick up my car.
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Google Review
- April 08, 2020
I rrc I received great service in a very timely manner.
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Cars.com Review
- April 07, 2020
Customer service was great scheduling my Valet Service. The drivers were on time, efficient and polite. I have only good things to say about this experience.
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Google Review
- April 01, 2020
Sales consultant worked with me for over a month to find the right car and price. To find a six-month per-owned 2020 GLE350 with the right color and price could not have been easy.
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Google Review
- April 01, 2020
Great job. Driver was right on time and had the car up and running right a way.
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Google Review
- April 01, 2020
Marc and the entire team were helpful and knowledgeable. Our purchase was definitely a Five Star Experience! I would highly recommend this location to anyone considering an auto purchase and exceptional support. Tim and Linda
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Cars.com Review
- March 30, 2020
Excellent experience and we couldnt be happier with
Austin McKinnon as our salesman. He was genuine, knowledgeable and an excellent salesman
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Google Review
- March 29, 2020
Wade is the best! The only reason I go to this dealer, amazing service!!
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Google Review
- March 29, 2020
Wade kept me in the loop daily regarding the work on my car. A true professional.
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Google Review
- March 29, 2020
Purchased our first Mercedes yesterday from this dealership. I will have to say that I am as impressed with my salesman as I am with my car! The dealership is nice and overall staff is helpful but my personal sales consultant, Austin McKinnon, made this experience stress free and actually...
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Google Review
- March 29, 2020
Our service was wonderful and Mark is the best salesman! He made sure every need was taken care of for us!!!
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Google Review
- March 29, 2020
Great dealership, they were very courteous, provided me with a loaner vehicle and it was very nice. They delivered my vehicle back to me in Valdosta GA. This dealership is great.
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Cars.com Review
- March 29, 2020
Left by Joann T.
Kayla and the entire staff was exceptional. My only complaint, when I picked up my car, they did not give me the complimentary wash
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Cars.com Review
- March 29, 2020
They Were Great And The Dealer Was Caring And Respectful!!! Made Me Feel Like I Was Home!!!! I Will Definitely Return And Refer Friends And Family!!!
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Cars.com Review
- March 22, 2020
Ted provided excellent service, as usual. He was very cordial and professional. His new assistant, Mike, was also very helpful. Fields personnel kept the waiting area very clean.
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Google Review
- March 19, 2020
I live in another city 3 hours away from Mercedes-Benz Orange Park, and have 2 service centers about 45 minutes away. While these centers are good, I tried the Orange Park Center on an emergency visit as I was traveling by road over summer break once. Ever since, I decided to keep this location...
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Google Review
- March 19, 2020
Outstanding experience with Alex Shelver and all other staff members we came in contact with during this visit. This is our second vehicle from them and we would not go anywhere else. Same goes for all other staff; service writers, service, cafeteria and all others. Very professional, courteous,...
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Google Review
- March 19, 2020
Service as usual was a great experience. Everyone I came in contact with was very pleasant and accommodating. My service rep Ted is great, and is very informative and keeps me up to date on what is going on. It's always a pleasure and I was very pleased to see that you are doing your part to keep...
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Google Review
- March 17, 2020
When we drop my car off its always much cleaner when i pick it up. As a women, Its worth the drive to be taken seriously. Their staff is awesome and they call me to remind me of my appointments.
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Google Review
- March 17, 2020
What a pleasant buying experience and dealing with Chris was awesome. No high pressure and when I told him I needed to test drive two other cars he had no problem with it. I would highly recommend Field Mercedes and using Chris for your sales rep!! The car is also fantastic. Great driving...
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Cars.com Review
- March 16, 2020
Great car buying experience, one of the best I've had.
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Google Review
- March 13, 2020
Ted K. is as always outstanding in his customer service. He is one of the reasons why I bring my SUV for service here and nowhere else. Thank you.
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Google Review
- March 13, 2020
Went it to see a ar we saw on line. That is when we met Percy. We had an absole great time with him. He made our experience stress free and enjoyable. We look forward to working with him again in next couple weeks.
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Google Review
- March 12, 2020
I followed Rodney to the OP location from Atlantic Blvd. Couldnt ask for better service.
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Cars.com Review
- March 12, 2020
Followed Rodney from Atlantic Blvd. Hes great at helping me prioritize. Always explains everything thoroughly. Always responsive
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Google Review
- March 12, 2020
The whole group at MB of Orange Park, has always been nothing but best. Ted however gets a gold star from me he is the bestest!!!
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Google Review
- March 11, 2020
I have both my Mercedes cars serviced at Mercedes Benz of Orange Park for about 16 years at this dealership. Simply the best. No more need to be said. I never even think of taking my car to any other place!
Response from the owner Replied: Thank you for your great feedback, Peter, it's our pleasure! Thank you for your continued business. Best Regards, Debbie Mills, General Manager.
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Google Review
- March 11, 2020
Wonderful experience,some amazing people that greet you with a smile and take care of what you need done from the time you arrive til the time leave......very satisfying and HAPPY experience!
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Cars.com Review
- March 11, 2020
Left by John A.
It always comes down to people, like Ted my service advisor, Mary who collects my money, Anna the face and voice of the dealership.and Charlie in sales.. that causes us to return...time and again. We've purchased a couple Mercedes here, and always had them serviced here...very satisfied with all...
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Google Review
- March 05, 2020
Exceptional! Kayla Rosa my service advisor took excellent care of me.
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Google Review
- March 04, 2020
This location was extremely busy and backed up! The case load for my care rep, Ted, was way too much. He seemed overwhelmed and exhausted. This is a professional dealership and my experience was less than professional. I had to text and ask for updates. The first day, (Wednesday), I was asked to...
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Google Review
- March 02, 2020
Truly exceptional customer service at Mercedes-Benz of Orange Park. Worked with Austin McKinnon (Sales) and Alexis Fonseca (Finance), and they both were really nice and excellent to work with. Highly recommended.
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Google Review
- March 02, 2020
Marc Miller has been good to me since 2012 and he keeps getting better and better. Go see him and the entire team at Mercedes Benz of Orange Park!
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Google Review
- March 02, 2020
The Staff . Hands down are family , Mr Glover the gathering us into the World of Mercedes Benz ownership and fellowship.
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Google Review
- March 01, 2020
This location was extremely busy and backed up! The case load for my care rep, Ted, was way too much. He seemed overwhelmed and exhausted. This is a professional dealership and my experience was less than professional. I had to text and ask for updates. The first day, (Wednesday), I was asked to...
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Cars.com Review
- March 01, 2020
Most efficient and friendly service. Amazing to get served a free meal while you're waiting and have a christian station on in the waiting room. I was impressed.
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Cars.com Review
- February 28, 2020
The vehicle was exactly as described and purchase process was extremely enjoyable. I would recommend the dealership and will return fir future purchases.
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Google Review
- February 27, 2020
Exceptional service experience! My service advisor was Ted, who took excellent care of me! Ordered my parts in advance, kept me informed, very professional yet personable and delivered my car on time, and perfectly serviced. I know this isnt all due to Ted, so thank you very much to the entire...
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Google Review
- February 27, 2020
Online appointment easy and fast. Nice comfortable service center. Service advisor Rodney Rivers is friendly and professional. Best service advisor I had since I have been going to Fields for 20 years Lexus, Mercedes and Jaguar.
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Google Review
- February 22, 2020
Ted Kypreos did it again! The best service representative! You can trust him with your Mercedes, relax and enjoy your day. I'll drive 1000 miles if needed to have him and Orange Park Mercedes Benz take care of my ML400. Thanks Guys...the entire crew is Great!
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Google Review
- February 20, 2020
The crew at Orange Park Mercedes Service are top notch !!!! Ted is amazing Service Consultant and very knowledgeable !!!!
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Google Review
- February 19, 2020
Love the parts department our 1980 300d parts always in stock
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Google Review
- February 18, 2020
Aaron, Sean, JD and Chris were amazing to work with, thank you for another great experience
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Google Review
- February 17, 2020
Great vehicle selections to choose from; no pressure to buy like some Dealerships; at Orange Park Mercedes the customer buys a car, not sold a car! This was my experience because of a certain salesman, Joe Lutz! Joe let me drive several cars until I made up my mind which one to buy. I did not...
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Google Review
- February 17, 2020
Very professional and clean car dealership. Great job!!
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Google Review
- February 13, 2020
Ted is one of those above and beyond kind of guys who always does an exceptional job when getting my car serviced. I have been getting my car serviced here for 7 years with out complaints. Absolutely exceptional service.
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Google Review
- February 13, 2020
Great Service. Took care of scheduled service and noted issues that were cosmetic in nature that I had not and opted to take care of them while there.Wade Forsyth my Service Advisor mad sure that my experience was memorable. Great Complimentary Breakfast while I waited.
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Google Review
- February 13, 2020
Exceptional customer service for a warranty issue. Kayla (Service advisor) was great! All employees were very friendly and courteous. A great service experience!
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Google Review
- February 11, 2020
Way over priced for the work you get done an the parts i was there from 730 till almost 4 an now im selling my car because of it im sick of dealing with them
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Google Review
- February 11, 2020
My entire experience with this dealership has been fantastic. I never felt pressured that I had to buy a car in the moment. My salesman Alex was extremely knowledgeable about everything Mercedes and made both my wife and I very comfortable. It truly made the difference for us and we are extremely...
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Google Review
- February 09, 2020
Very fast and reliable service team. Ted took care of me and made sure I got my car on time.
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Google Review
- February 09, 2020
Upon arrival we were greeted with a smile by the employee at the outside welcome desk. Kayla was exceptional and kept me well informed. swe so appreciated the breakfast sandwich as we traveled just under an hour to have my car serviced. Upon return of my car I was pleasantly surprised that she had...
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Google Review
- February 09, 2020
The staff and sevice is excellent, from the service department to the fast maintenance shop, to the exceptional quality in the food deli cafe.
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Google Review
- February 08, 2020
I truly enjoyed the time and patience of Austin, we were un decisive and looking for a specific color. Great job and friendly customer service
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Google Review
- February 06, 2020
If you need someone in sales, ask for Drew Johnson! Drew did not ever make us feel pressured and was always very courteous. He went out of his way to let me look at the car on a lift and get a PPI done. Would buy a car with Drew again. The MB OP dealership was very nice and all the staff we dealt...
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Google Review
- February 06, 2020
Talk about a red carpet experience, literally! After having tried to buy a used Mercedes at a few other small non-official dealerships earlier in the week, and experiencing many frustrations, I finally threw up the white flag and drove straight to Mercedes-Benz of Orange Park, which I wish I could...
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Google Review
- February 06, 2020
Ted in service - is awesome.... One of the reasons I still drive Mercedes for sure!
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Google Review
- February 06, 2020
My experience with the salesman Charlie Glover was great, even though I didn't get the car I really wanted which had the feature of lane assist, I was able to upgrade from the C250 to the CLA250 with navigation. I love the color and hope my next Mercedes-Benz would have all the features I want,...
Response from the owner Replied: Hi Glenn. Thank you for taking the time share your feedback with us. We have passed your concerns along to management. Please give us a call to further discuss. Thank you. (888) 773-2621
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Google Review
- February 04, 2020
Great experience with Joe Lutz! Joe has knowledge about everything to do with my Mercedes 300 GLC. LOVE the car! He handled all the process very smoothly.
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Google Review
- February 04, 2020
Service was excellent! Best ever received. Thank you all.
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Google Review
- February 04, 2020
Fred Thomie was great sales rep! Lexis Fonseca, Finance manager was truly amazing and full of energy lol! When I upgrade next year I really hope they are still there!
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Google Review
- February 01, 2020
Joe Luts is a great sales guy. He was not pushy, he listened to what I wanted, he listened to what my husband wanted and then showed us cars that we were interested in and not what he wanted to sell us. This is not our first car that we have purchased from Joe and it will not be out last. thank...
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Google Review
- January 28, 2020
Rodney was great with updates on repairs with our E350. We will be using him again.Thanks
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Google Review
- January 27, 2020
Great experience at dealer Joey did everything to make my service a pleasure
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Google Review
- January 26, 2020
Wade was extremely attentive and responsive and my car was delivered as promised. Definitely a great experience.
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Google Review
- January 25, 2020
I like Mercedes-Benz of Orange Park service department get me out and good timing fee me breakfast and a clean my csr free do good work
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Google Review
- January 24, 2020
Treated with courtesy. Cost of service was higher than I had hoped, however.
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Google Review
- January 24, 2020
The waiting area was so crowded. Need some extra chairs on heavy days.
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Google Review
- January 22, 2020
Such personal service and literally rolled out the red carpet. I have never felt so special buying a car before.
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Google Review
- January 21, 2020
Mercedes-Benz of Orange Park is the Premier Location for service! I forgot my Garage Door Opener in a loaner vehicle and Andy came to the rescue! FANTASTIC SERVICE!! Thank you for your help Sir! Lives up to the motto - The Best or Nothing!
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Google Review
- January 19, 2020
Wade is wonderful as always. Thanks to the awesome group at M-B OP for making my life easy when it comes to service.
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Google Review
- January 19, 2020
Love this place and the staff! They always find a way to make me smile!
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Google Review
- January 17, 2020
Everyone was really nice and the service on my car was A1!
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Google Review
- January 16, 2020
Service is always outstanding at Orange Park Mercedes. Ted is exceptional to work with!
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Google Review
- January 16, 2020
My experience was everything a buying experience should be! My Consultant Jabari Fowler was outstanding, personable, and knowledgeable in every way and finance Manager JD Wilkerson worked with me to secure a stellar deal! I truly feel like family. My buying experience should be a case study on...
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Google Review
- January 16, 2020
Love this dealership! I purchase my vehicles from here and have service done here as well. They provide the most fabulous cafe where delicious breakfasts and lunches are served. Kayla is great! Josh is hands on and ensures satisfaction of the customers. Mr Aaron Mong has the BEST dealership in...
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Google Review
- January 15, 2020
Every time I take my car in for a service, I receive a top-notch experience. I won't take my car anywhere else!
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Google Review
- January 15, 2020
Wade is wonderful as always. Thanks to the awesome group at M-B OP for making my life easy when it comes to service.
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Google Review
- January 14, 2020
Mercedes of orange park exceptional service every time!Only place to have Your Mercedes serviced. Highly recommended by a Mercedes Afficianato.
Response from the owner Replied: Im jubilant in learning that our Team provided you with a great experience! Its truly our goal with each visit, Mr. Talebli. We are pleased to be your automotive choice and look forward to continuing to demonstrate excellence in the future. With our sincere thanks, Debbie Mills, GM.
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Google Review
- January 13, 2020
Ted Kypreos at MB Orange Park has always been number one, professional and outstanding in service! He is friendly as well. I always feel welcome and valued as a client. Thank you Ted and Mercedes for helping me out!
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Google Review
- January 12, 2020
Very curtious! Ted Typress has benn my go to guy since dealing with M O P. Very knowledgeable of the vehicle and taking care of us! Cant say enough!
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Google Review
- January 12, 2020
Wade is always a pleasure to work with, very professional and expedient. The service staff is excellent, from greeting clients, through the service process, and all the way to sending you off after service has been completed.As in any MB service at the dealer, price is the sticking point. It's a...
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Google Review
- January 11, 2020
First Mercedes Benz I own, the center console has given me issues from day one. I have taken the vehicle to the dealer four times and all they do is reset the computer.
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- January 11, 2020
ted was very helpful and helped expedite paperwork after unforeseen delay expel treatment looks good but dohave question about efficacy of procedure
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Google Review
- January 11, 2020
Ted is awesome! I highly recommend him as your service advisor!
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Google Review
- January 07, 2020
This was the most comfortable car buying experience. I felt right at home when I first entered the dealership. George was patient and very respectful. I appreciated his professionalism when answering all of my questions.
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- January 06, 2020
Salesmen is very helpful, transparent about price and services.
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Google Review
- January 05, 2020
Had a problem with my Mercedes. They quickly and properly diagnosed and repaired the issue on time and communicated well throughout the process.
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Google Review
- January 04, 2020
I called the same day to request an earlier appointment. The response? Absolutely! This adjustment saved the day for me.
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Google Review
- January 01, 2020
Recall completed in one day, car was picked up and loaner left for us, car came back nicely cleaned and washed, everything AOK.
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Google Review
- December 30, 2019
I continue to enjoy owning my Mercedes Benz. The staff there make me feel good about my purchase and getting it serviced. Marc and Wade are top notch!#mercedesbenz #bestornothing
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Google Review
- December 30, 2019
Amazing service. Beyond pleased with customer service and hospitality. The awesome sales guy, Drew, delivered the vehicle to the house and answered every question. THANK YOU. HIGHLY RECOMMEND DOING BUSINESS HERE.
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Google Review
- December 30, 2019
Austin was phenomenal !! Hands down one of the most honest and nicest salesman I've ever come across. As long as I am stationed in this region he has my business. Thanks for making this experience so easy and enjoyable. The whole staff and experience was FIRST CLASS service.
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Google Review
- December 30, 2019
Marc Miller is truly the most exceptional salesman Ive ever dealt with. His expertise on the Mercedes Benz family of cars helped me decide on which car to purchase. Its a no pressure sales experience. JD in financing helped seal the deal. Very much The Best or Nothing.
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Google Review
- December 30, 2019
Their daily breakfast was great. Service exceptional. Didn't break the bank.
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Google Review
- December 30, 2019
Bought my 2014 F-150 from Joe Lutz at Mercedes Benz of Orange Park and was given excellent service throughout the whole process! I was very pleased!!!
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Google Review
- December 30, 2019
Quickly handled my maintenance issue and was treated like family!
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Google Review
- December 23, 2019
Wade is very helpful and honest. He gave me regular updates on the repairs that were being completed and work everything around my schedule for the pick up.
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Google Review
- December 20, 2019
Wade is always a pleasure to work with, very professional and expedient. The service staff is excellent, from greeting clients, through the service process, and all the way to sending you off after service has been completed.As in any MB service at the dealer, price is the sticking point. It's a...
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Google Review
- December 17, 2019
Ted was great. Had a loaner vehicle for me and all my car issues quickly fixed. Great service !
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Google Review
- December 16, 2019
Exceptional service! My salesman Charlie Glover went above and beyond to ensure that I received what I wanted. Customer Service was amazing from the concierge to the salesman, even the finance manager. When purchasing a new vehicle, stress is the last thing you need and they make sure it is a smooth...
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Google Review
- December 15, 2019
Left by Lorraine I.
Kayla Rosa is the best service person I have had in both locations.
Response from the owner Replied: Thanks for the kind feedback, Lorraine! It's always our pleasure to serve your automotive needs. Thanks again, Debbie Mills, GM.
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Google Review
- December 14, 2019
Started with Kayla, she had some scheduled days off and seamlessly got me shifted to Rodney. They worked with my extended warranty company, kept me informed throughout the process, and had it fixed right the first time. Class Act Service Department! Thank You.
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Google Review
- December 11, 2019
This was an excellent car buying experience George Vogt was very professional, courteous and knowledgeable. He followed up the next day to make sure everything was going ok. Outstanding customer service! Drew also delivered the truck I purchased and was very professional and courteous. Overall this...
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Google Review
- December 10, 2019
Today, I was extremely impressed with Mercedes Benz of Orange Park. My service Rep (Rodney Rivers) provided me with exceptional customer service/support with my MB S550. He was honest and professional as he explained the details and timeline for my car repairs. Thanks for this positive experience...
Response from the owner Replied: Thanks for the kind feedback, Mr. Brown! It's always our pleasure to serve your automotive needs. Thanks again, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
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Google Review
- December 10, 2019
Rodney took great care of me. Your service team is expensive but exceptional. Furthermore, the cafe staff is outstanding and the breakfast was delicious. Thank you!
Response from the owner Replied: We are sincerely grateful for your delightful assessment of our Dealership. Here at Mercedes-Benz of Orange Park, we strive to preserve only the finest experience for our customers. I would appreciate the opportunity to speak with you and find out what challenges our Team can overcome, so that we provide you with a 5-star experience on your next visit. Please contact me at your earliest convenience at (904) 777-5900, or aaron.mong@fieldsauto.com. We truly appreciate your patronage. With sincere thanks, Aaron Mong, General Manager.
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Google Review
- December 06, 2019
Although I had to wait a little longer than expected, staff was very courteous and explained my repairs in great detail. I was pleased with the service and wish to thank the manager who dismissed the charges.
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Google Review
- December 04, 2019
Kayla was awesome. Got me a rental. In and out super fast! Thanks
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Google Review
- December 03, 2019
The whole experience of purchasing a car was beyond any expectation I had! Joe Lutz walked me through every step and answered what felt like all 800 questions I had. He was extremely responsive through text and call. The front desk staff always had a smile on their face when I walked in the door as...
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Google Review
- November 25, 2019
Recently went for my first B1 service and the staff was super friendly. My service manager, Wade, let me know of the valet service available and the breakfast was on point! It hardly took any time at all to get in and out with a loaner vehicle. I'll always go back to OP for service!
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Google Review
- November 24, 2019
Well pleased with my service on yesterday! Thank you for making my first experience pleasurable!! You have gained a new customer! Pam James
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Google Review
- November 24, 2019
Left by Greg S.
Alex was my salesperson and helped make the buying experience a pleasure with his patience and knowledge. The dealership is clean, welcoming, and a perfect example of a great buying experience. I would highly recommend the dealer, and ask for Alex.
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Google Review
- November 23, 2019
Thanks Ted did an outstanding job in getting my E400 back to new!
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Google Review
- November 22, 2019
Left by Sonia B.
Love my Service Manager.
Response from the owner Replied: It is our pleasure to attend to your automotive needs. We are grateful to you for your favorable review. Best Wishes, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
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Google Review
- November 22, 2019
Great dealership, Andy was exceptional in handling my problems.thank you Mercedes of Orange park...
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Google Review
- November 22, 2019
My tech rep, Wade Forsyth, is the best!! Always goes the extra mile to be helpful. Communications about the status of my car are always up to date and accurate! And he is such a nice guy, makes the whole experience of car maintenance pleasant!!
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Google Review
- November 21, 2019
Ted Kypreos is up front, knowledgable, honest and most of all, he listens to you; as long as he's there (and he has been from the start) I will take my ML400 to Mercedes-Benz of Orange Park!!!
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Google Review
- November 21, 2019
George Vogt went over and beyond to help us get the 2020 Mercedes GLE my wife and I wanted. He kept us informed, respected our time and was very easy to work with. If you want a Mercedes, you've got to reach out to George at Mercedes of Orange Park! This is our 2nd Mercedes, they do not disappoint....
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Google Review
- November 19, 2019
Andy was so rude.He didn't take my sprinter van WASH because he think it can't fit. He didn't even check. Lazy a..
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Google Review
- November 16, 2019
They treat everyone like rock stars. Fully appointed waiting area, business center, wifi, and free breakfast cooked to order. Fast efficient and considerate.
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Google Review
- November 15, 2019
After having a very poor experience with a service adviser, ,Josh the service manager stepped in and took care of my problem, he went well above and beyond, awesome!
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Google Review
- November 15, 2019
After having a very poor experience with a service adviser, ,Josh the service manager stepped in and took care of my problem, he went well above and beyond, awesome!
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Google Review
- November 15, 2019
Our service advisor, Wade Forsyth, always takes good care of us. I enjoyed a nice breakfast at the caf while waiting in the comfortable lounge for my car to be serviced.
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Google Review
- November 14, 2019
worst place ever, I was told that my car would be ready one day, it wasn't, I had to call Troy every day to see what was the status of my car, he was never available, nor did he return my calls, I stopped by there today 11/14/19, my car was parked outside with the door wide open, I sat there for...
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Google Review
- November 14, 2019
Left by Clinton L.
Easy to make appointment and easy pick up. Service advisor knows the vehicle needs compared to the low mileage and time.
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Google Review
- November 13, 2019
This was an excellent car buying experience from the moment Percy came out, introduced himself and offered his assistance. He was very professional, courteous and knowledgeable. Percy's follow up the next day was superb. Outstanding customer service! Alexis also delivered a high level of customer...
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Google Review
- November 12, 2019
Respectful, polite, accommodating. overall truly pleasant experience with George Vogt.
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Google Review
- November 08, 2019
We had a terrific experience. Percy made our buying experience stress free. Best car buying day we have ever encountered. Would definitely recommend shopping here and ask for Percy!
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Google Review
- November 02, 2019
My wife and I have each recently purchased cars from MB of Orange Park and our experience with our salesperson, Alex Shelver, was outstanding. Alex was courteous, professional and thoroughly knowledgeable about Mercedes-Benz automobiles. The service department also does an outstanding job and Wade...
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Google Review
- November 02, 2019
Left by Suzette F.
I was having a really bad day with problems pertaining 2 my car that ive only had for 16 weeks..Staff was very pleasant and did everything possible to make it easier for me. I thank you and your location will be my dealer of choice. Thanks so much. Suuzette Ferguson
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Google Review
- November 01, 2019
The service department, particularly Ted K. provided outstanding and professional service. Anytime the need arises, I will always return to MBOP .
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Google Review
- October 26, 2019
The only thing I did not like is, they left a black mark from their shoes on my driver floor paige carpet .
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Google Review
- October 25, 2019
I was a loyal customer of Acura since 1994. Their service is good, but Mercedes Benz is GREAT! Attentive reps and outstanding customer service.
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Google Review
- October 25, 2019
Excellent service. Fixed problem first time and keep me up to date on vehicle status.
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Google Review
- October 23, 2019
If you want the mechanics to take your car for a joyride over the weekend and destroy it cost thousands of dollars worth of damage I took it in for a $400 repair got it back with $4,000 worth of damage because their mechanics took my car out and did power brake burnout until they broke something I...
Response from the owner Replied: Don, I am sorry your experience with our service department was not positive. The actions you described are not in line with our company policies regarding customer vehicle handling and care. We take these matters seriously and our management team is not aware of your described experience. I would like to speak with you further regarding this. Please contact me at your convenience. - Aaron Mong, General Manager (904)777-5900
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Google Review
- October 19, 2019
I'm not a wealthy person. I'm a working class mother of 3 with lower than average credit. Never once while I was here did they make me feel like I was low class. I have never been treated so admirably by a dealer before. Jabari was extremely helpful and was very thorough when explaining all of the...
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Google Review
- October 18, 2019
My Service Advisor is Wade Forsythe. He is always professional, polite and pleasant. There's to worries from start to finish. He's exceptional.
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Google Review
- October 14, 2019
MB of Orange Park immediately took care of the issue I had. Ted Krypreos, my service advisor for more than 15 years, went above and beyond to exceed my expectations.
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Google Review
- October 11, 2019
In my job I purchase cars continuously. Mercedes Benz of Orange Park is one of the best dealerships. What makes them so, is Jabari Fowler. One of the most conscientious car salesman I've encountered; and I speak to numerous sales people every day. If you're in the market for a Mercedes, call...
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Google Review
- October 11, 2019
Jabari Fowler was outstanding. We have recently purchased two vehicles from Jabari. He was very professional with explaining expected costs, taking special orders, anticipating delivery dates, keeping us up to date with progress, and all options available. Far and above when compared to prior...
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Google Review
- October 09, 2019
Great car buying experience. Alex Shelver was our salesperson and I was so impressed by his knowledge and professionalism. I highly recommend shopping with Alex for your next car. He is amazing.
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Google Review
- October 08, 2019
I highly recommend Mercedes Benz of Orange Park! My overall service experience -5 out of 5 stars. Atmosphere -5 out of 5 stars. If you are looking for someone to guide you through your new car purchase, without feeling hassled, then I recommend asking for Austin. I didnt feel pressured at all....
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Google Review
- October 07, 2019
I buy a car at Mercedes Benz of orange park. This is my favorite car dealer. I will introduce my family and friends to buy a car there, because there is a salesperson named Alex shelver. Every time I buy a car, Alex will help me. At the best price, Alex is very patient and patient. Alex is a...
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Google Review
- October 05, 2019
My salesman Jabari Fowler did an excellent job of locating the exact vehicle I was looking for. He stayed in touch with me throughout the process of transferring the vehicle and was a pleasure to deal with. I highly recommend him.
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Google Review
- October 05, 2019
The service department was great. Joey has always taken great care of me when I bring my Mercedes Benz in for service. Thanks!
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Google Review
- October 05, 2019
Thanks to Jabari Fowler, my purchasing experience at MB of OP was nothing short of AMAZING!! My husband and I had been considering purchasing a MB C300 for a few months, but for various reasons, we held off. On a whim, we stopped by the dealership in OP, and were immediately greeted by Jabari - and...
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Google Review
- October 01, 2019
Great place to Buy, Repeat Customer fo over 13 years !Also See Joe Lutz he's a good honest salesman that will actually take care of you and really help you get in the car you want, bought several off him, he won't steer you wrong, Thanks Joe
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Google Review
- October 01, 2019
And again, JD, Ted and Aaron helped me out on a last minute nail in the tire. Thank you to them for jumping to help me out again. Best guys ever. They are my favorite people. That is why I have purchased 5 cars so far with them. I go where they go so Benz better take care of you all.
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Google Review
- September 29, 2019
Great place to Buy, Repeat Customer fo over 13 years !Also See Joe Lutz he's a good honest salesman that will actually take care of you and really help you get in the car you want, bought several off him, he won't steer you wrong, Thanks Joe
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Google Review
- September 29, 2019
Great place to Buy, Repeat Customer fo over 13 years !Also See Joe Lutz he's a good honest salesman that will actually take care of you and really help you get in the car you want, bought several off him, he won't steer you wrong, Thanks Joe
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Google Review
- September 28, 2019
Praise For MBZ of Orange park and Salesman Joe Lutz. I'm 2400 miles away and bought a 14 ML without seeing the car in person. Joe gave me all the details and inspired confidence and trust in him from many states away. Couldn't be happier when car arrived. Car was in fantastic condition. Zero issues....
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Google Review
- September 28, 2019
Praise For MBZ of Orange park and Salesman Joe Lutz. I'm 2400 miles away and bought a 14 ML without seeing the car in person. Joe gave me all the details and inspired confidence and trust in him from many states away. Couldn't be happier when car arrived. Car was in fantastic condition. Zero issues....
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Google Review
- September 25, 2019
Wade got my vehicle service updated along with a couple of tires. He did great keeping me updated as always
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Google Review
- September 25, 2019
Starting from convenient online service appointment scheduler, to the detailing job is impeccable. Ted is our service advisor weve been with for over 5 years now, is very knowledgeable about anything MB, great asset for any MB team.
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Google Review
- September 25, 2019
Wade got my vehicle service updated along with a couple of tires. He did great keeping me updated as always
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Google Review
- September 25, 2019
Starting from convenient online service appointment scheduler, to the detailing job is impeccable. Ted is our service advisor weve been with for over 5 years now, is very knowledgeable about anything MB, great asset for any MB team.
Response from the owner Replied: Thank you, Gulmira, for your high marks of Mercedes-Benz of Orange Park! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Debbie Mills, General Manager.
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Google Review
- September 24, 2019
Very professional. Exactly what you would expect from a Mercedes dealership.
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Google Review
- September 24, 2019
Very professional. Exactly what you would expect from a Mercedes dealership.
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Google Review
- September 23, 2019
Horrible customer service. They never return your calls and their quotes don't mean anything at the time of service. They yell at their personnel in front of you. After working on my car they even forgot to replug my tail lights and I was stranded after getting off from work. They never called back...
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Google Review
- September 23, 2019
Alex shelver is the best. No pressure, good deal, details dealt with quickly and best of all he's a car guy. I wouldn't deal with anyone else.
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Google Review
- September 23, 2019
Excellent service. Joey, my service adviser is very efficient.
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Google Review
- September 23, 2019
Always the highest quality of service from top to bottom.
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Google Review
- September 23, 2019
Purchase a 2016 used car 3 weeks ago , they tell me they will take care of the scratches but then they are charging me, GPS is totally clunky , awful! An hour and half seated here, nothing is being done yet just a waste of time ; car keys were given out of battery to me, windshield was also...
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Google Review
- September 21, 2019
Left by David G.
Alex shelver is the best. No pressure, good deal, details dealt with quickly and best of all he's a car guy. I wouldn't deal with anyone else.
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Google Review
- September 20, 2019
Horrible customer service. They never return your calls and their quotes don't mean anything at the time of service. They yell at their personnel in front of you. After working on my car they even forgot to replug my tail lights and I was stranded after getting off from work. They never called back...
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Google Review
- September 20, 2019
Purchase a 2016 used car 3 weeks ago , they tell me they will take care of the scratches but then they are charging me, GPS is totally clunky , awful! An hour and half seated here, nothing is being done yet just a waste of time ; car keys were given out of battery to me, windshield was also...
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Google Review
- September 19, 2019
Excellent service. Joey, my service adviser is very efficient.
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Google Review
- September 18, 2019
Always the highest quality of service from top to bottom.
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Google Review
- September 16, 2019
Car not washed, floor mats not reinstalled or cleaned. No follow up.
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Google Review
- September 16, 2019
It is always an amazing experience coming here. Ted has been the best service advisor Ive had since owning a Mercedes. Thank you for everything and you better not go anywhere else ever!
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Google Review
- September 15, 2019
It is always an amazing experience coming here. Ted has been the best service advisor Ive had since owning a Mercedes. Thank you for everything and you better not go anywhere else ever!
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Google Review
- September 14, 2019
Car not washed, floor mats not reinstalled or cleaned. No follow up.
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Google Review
- September 09, 2019
MB of Orange Park and, in particular, my technician Doug continue to shine in their ability to maintain my classic 560SL. Ted is always a pleasure to have for the check-in and check-out process; always concerned that he understands what I need; always forthcoming with maintenance suggestions. Doug...
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Google Review
- September 09, 2019
What a great place to buy a car. Austin and the entire staff were extremely helpful. I would highly recommend Mercedes Benz of Orange Park!
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Google Review
- September 09, 2019
Wade Forsythe, our service guy, is always amazing! The service was quick and done well.
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Google Review
- September 09, 2019
Andrew Johnson!! He bent over backwards to get me the car I wanted. Couldnt have asked for a better salesman hes my go to guy when purchasing a new car. Thank you Andrew for finding my dream car!
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Google Review
- September 09, 2019
Unfortunately, my 2016 Smart Car, purchased new at Mercedes-Benz of Orange Park, suddenly exhibits a "check engine" light. I phoned the service department just now and asked if I should drive from my distant Florida city to Jacksonville as there is no Smart Car service that I am aware of in my small...
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Google Review
- September 08, 2019
Left by Linda F.
Wade Forsythe, our service guy, is always amazing! The service was quick and done well.
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Google Review
- September 08, 2019
Andrew Johnson!! He bent over backwards to get me the car I wanted. Couldnt have asked for a better salesman hes my go to guy when purchasing a new car. Thank you Andrew for finding my dream car!
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Google Review
- September 06, 2019
First time at this Mercedes dealer . Joe was very patient and helpful making sure we got what we came for .. thank you joe ! Great overall service and experience!
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Google Review
- September 05, 2019
What a great place to buy a car. Austin and the entire staff were extremely helpful. I would highly recommend Mercedes Benz of Orange Park!
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Google Review
- September 04, 2019
Left by Robert M.
MB of Orange Park and, in particular, my technician Doug continue to shine in their ability to maintain my classic 560SL. Ted is always a pleasure to have for the check-in and check-out process; always concerned that he understands what I need; always forthcoming with maintenance suggestions. Doug...
Response from the owner Replied: Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pass the kudos along to them. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
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Google Review
- August 30, 2019
Wonderful experience, as always. Need a good service rep., ask for Wade!
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Google Review
- August 30, 2019
Everyone very helpful and was very friendly I would recommend them to anyone
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Google Review
- August 30, 2019
Excellent service!!!Ken Kypreos provides great customer service!
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Google Review
- August 30, 2019
My service advisor Denis, always take the time and courtesy. Give me best best overall options on getting my Mercedes Benz in top tier shape. Thanks alot!!
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Google Review
- August 30, 2019
It was a great experience. The representatives were excellent, making the process of getting the car worked on a breeze. The workmanship was great. We like the dealership so much we bought a second car while the first was being worked on.
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Google Review
- August 30, 2019
Alex in Sales, Andy in Service, and Kyle in Parts are all a class act- the entire place is. I go out of my way to come here.
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Google Review
- August 30, 2019
AWESOME service! Andy and his whole service TEAM provided outstanding customer service as usual. I appreciate the professionalism and courteous very much. The Orange Park Mercedes-Benz dealership is the BEST!
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Google Review
- August 30, 2019
We purchased a 2019 cls from Ben Trotenberg at MB of Orange Park in July 2019. We generally buy a new car every 2-3 years and this is our third MB and weve dealt with MB dealers in two other major cities. We have to tell you that Ben was hands down the best sales consultant weve every worked with....
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Google Review
- August 30, 2019
Joey is smart and exceptional advisor. He did took care of my car and fixed all the things which was not fixed another place. I am glad that I gave my Car to Joey
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Google Review
- August 30, 2019
always a great experience with my service advisor Ted, thanks for excellent services. hats off to the two ladies in the dining area they always provide great services when I'm visiting for services.
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Google Review
- August 30, 2019
This location makes buying a car effortless and value your time. I have never had a more comfortable car buying experience ever. Ive purchased two vehicles and will continue to use them for future purchases.
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Google Review
- August 30, 2019
Best dealership around Jacksonville make sure you see Charles Glover for great deals an excellent customer service!!!
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Google Review
- August 30, 2019
First time at this Mercedes dealer . Joe was very patient and helpful making sure we got what we came for .. thank you joe ! Great overall service and experience!
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Google Review
- August 30, 2019
My husband ask for discount since it is and unexpected expenses on our part and the manager approve of it. My air condition work great now, thank you for and exceptional service.
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Google Review
- August 30, 2019
My service was excellent, the dealership was friendly and very professional. I was able to work while I was there and I had a great lunch
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Google Review
- August 30, 2019
Wade is the type of person I like to deal with, honest, and looking out for the customer. Good communication, and pricing as he explained prior to service.
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Google Review
- August 30, 2019
Great and super easy process. Joe was an exceptional seller and truly helped to expedite the process.
Review on Google
Google Review
- August 30, 2019
The red carpet experience was simply amazing and sales team were awesome and professional.
Review on Google
Google Review
- August 30, 2019
Mercedes of Orange Park provides exceptional services, has a friendly welcoming environment, and they feed you while you wait, or provide Uber service to your chosen location. That's a game changer in my book!!
Review on Google
Google Review
- August 30, 2019
I have been getting my cars serviced at Mercedes orange park since 2009. Ted always gets it right. He so far has explained everything and always updated me if the car was in for a major repair. I cant say enough good things about Ted
Review on Google
Review on Google
Google Review
- August 30, 2019
Elizabeth Frank, sales consultant, made the process effortless. She has a complete understanding of her product line. Car buying can be tedious with an arduous exchange between sales mgr, sales consultant and yourself. This did not happen. She didnt try to up sell her cars or push one car over...
Review on Google
Google Review
- August 30, 2019
Good service, every concern is always addressed very high level of customer service. Very surprised to be served lunch in a waiting area its amazing wow. Can not go wrong with Mercedes brand or Mercedes dealers. I switched over from BMW brand because local dealer is greatly lacking customer service.
Review on Google
Google Review
- August 30, 2019
Since 2013 I have purchased 4 brand new cars from this dealership. Charlie Glover and the team at Mercedes Benz of Orange Park have made me feel like part of their family. I will continue to do business with them until Im unable to make decisions anymore. It has truly been a great experience dealing...
Review on Google
Google Review
- August 30, 2019
Joe was knowledge but not pushy. As a former business owner/salesman, I very much appreciated his approach. The Mercedes name speaks for itself and I hope to be driving this car many years down the road. Thanks again Joe for making the buying process so easy.
Review on Google
Google Review
- August 30, 2019
The customer service was exceptional! Wade Forsyth, the Service Manager; went above and beyond by picking up my car and dropping it off at the dealership to ensure I could make the appointment. He also made sure that the service was completed before I left on a business trip.
Review on Google
Google Review
- August 28, 2019
Mercedes of Orange Park provides exceptional services, has a friendly welcoming environment, and they feed you while you wait, or provide Uber service to your chosen location. That's a game changer in my book!!
Review on Google
Google Review
- August 28, 2019
Best dealership around Jacksonville make sure you see Charles Glover for great deals an excellent customer service!!!
Review on Google
Google Review
- August 27, 2019
Left by Lucretia P.
always a great experience with my service advisor Ted, thanks for excellent services. hats off to the two ladies in the dining area they always provide great services when I'm visiting for services.
Review on Google
Review on Google
Google Review
- August 27, 2019
Since 2013 I have purchased 4 brand new cars from this dealership. Charlie Glover and the team at Mercedes Benz of Orange Park have made me feel like part of their family. I will continue to do business with them until Im unable to make decisions anymore. It has truly been a great experience dealing...
Review on Google
Google Review
- August 23, 2019
Left by Harry B.
I have been getting my cars serviced at Mercedes orange park since 2009. Ted always gets it right. He so far has explained everything and always updated me if the car was in for a major repair. I cant say enough good things about Ted
Review on Google
Review on Google
Review on Google
Google Review
- August 21, 2019
Wade is the type of person I like to deal with, honest, and looking out for the customer. Good communication, and pricing as he explained prior to service.
Review on Google
Review on Google
Google Review
- August 20, 2019
The customer service was exceptional! Wade Forsyth, the Service Manager; went above and beyond by picking up my car and dropping it off at the dealership to ensure I could make the appointment. He also made sure that the service was completed before I left on a business trip.
Review on Google
Review on Google
Google Review
- August 19, 2019
Response from the owner Replied: Thank you for leaving Fields a 5-Star rating of Mercedes-Benz of Orange Park! We appreciate your business and look forward to your next service interval. If you have any questions, or need anything further, please don't hesitate to give me a call at (904) 777-5900. Thanks again, Debbie Mills, General Manager.
Review on Google
Google Review
- August 19, 2019
Elizabeth Frank, sales consultant, made the process effortless. She has a complete understanding of her product line. Car buying can be tedious with an arduous exchange between sales mgr, sales consultant and yourself. This did not happen. She didnt try to up sell her cars or push one car over...
Review on Google
Review on Google
Review on Google
Google Review
- August 19, 2019
Joey is smart and exceptional advisor. He did took care of my car and fixed all the things which was not fixed another place. I am glad that I gave my Car to Joey
Review on Google
Google Review
- August 16, 2019
Response from the owner Replied: We sincerely appreciate your excellent score. If there is any way we may elevate your ownership further, please let me know. Best Regards, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Review on Google
Google Review
- August 16, 2019
First time at this Mercedes dealer . Joe was very patient and helpful making sure we got what we came for .. thank you joe ! Great overall service and experience!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- August 12, 2019
We purchased a 2019 cls from Ben Trotenberg at MB of Orange Park in July 2019. We generally buy a new car every 2-3 years and this is our third MB and weve dealt with MB dealers in two other major cities. We have to tell you that Ben was hands down the best sales consultant weve every worked with....
Review on Google
Google Review
- August 08, 2019
Wade is the type of person I like to deal with, honest, and looking out for the customer. Good communication, and pricing as he explained prior to service.
Review on Google
Google Review
- August 07, 2019
AWESOME service! Andy and his whole service TEAM provided outstanding customer service as usual. I appreciate the professionalism and courteous very much. The Orange Park Mercedes-Benz dealership is the BEST!
Review on Google
Review on Google
Google Review
- August 07, 2019
Good service, every concern is always addressed very high level of customer service. Very surprised to be served lunch in a waiting area its amazing wow. Can not go wrong with Mercedes brand or Mercedes dealers. I switched over from BMW brand because local dealer is greatly lacking customer service.
Review on Google
Review on Google
Google Review
- August 06, 2019
My husband ask for discount since it is and unexpected expenses on our part and the manager approve of it. My air condition work great now, thank you for and exceptional service.
Review on Google
Google Review
- August 05, 2019
My service was excellent, the dealership was friendly and very professional. I was able to work while I was there and I had a great lunch
Review on Google
Review on Google
Google Review
- August 03, 2019
Left by Kay F.
Response from the owner Replied: We certainly appreciate your review. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Debbie Mills, General Manager, Mercedes-Benz of Orange Park.
Review on Google
Review on Google
Google Review
- August 02, 2019
Joe was knowledge but not pushy. As a former business owner/salesman, I very much appreciated his approach. The Mercedes name speaks for itself and I hope to be driving this car many years down the road. Thanks again Joe for making the buying process so easy.
Review on Google
Google Review
- August 02, 2019
Excellent service!!!Ken Kypreos provides great customer service!
Review on Google
Google Review
- August 01, 2019
Great and super easy process. Joe was an exceptional seller and truly helped to expedite the process.
Review on Google
Review on Google
Review on Google
Google Review
- July 31, 2019
The red carpet experience was simply amazing and sales team were awesome and professional.
Review on Google
Google Review
- July 31, 2019
This location makes buying a car effortless and value your time. I have never had a more comfortable car buying experience ever. Ive purchased two vehicles and will continue to use them for future purchases.
Review on Google
Google Review
- July 31, 2019
Alex in Sales, Andy in Service, and Kyle in Parts are all a class act- the entire place is. I go out of my way to come here.
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 30, 2019
Takes a Star to Know the stars @ Mercedes of orange park exceptional service every time!
Review on Google
Review on Google
Google Review
- July 30, 2019
My most recent visit for service (mid July 2019) and a post warranty issue was dealt with perfectly. My expectations were exceeded yet again.MBOP looks after it's clients. The best recipe for repeat and continued business.I would not consider another Mercedes-Benz dealer in this part of the world.
Review on Google
Review on Google
Google Review
- July 30, 2019
Friendly, knowledgeable staff and comfortable facility. Ted in the service department is great.
Review on Google
Google Review
- July 30, 2019
Completely thrilled with my experience at MoOP. George Vogt is the man to see when you go there, hes knowledgeable about the inventory and doesnt rush you through the process...join his fan club and get a free ice cream with purchase!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 30, 2019
I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy...
Review on Google
Google Review
- July 30, 2019
Great service and very knowledgeable service staff!Thank you Joey Rodriguez for your attentive service!
Review on Google
Google Review
- July 30, 2019
Outstanding service from the first person we dealt with to the last.
Review on Google
Google Review
- July 30, 2019
What a great dealership and Ted Kypreos is an outstanding service advisor. Always a pleasure to come here, none better.
Review on Google
Google Review
- July 30, 2019
Im consistently impressed with Mercedes Benz of Orange Park. They truly provide me with exceptional customer service/support from cradle to grave!!! My Service Rep Wade also deserves honorable mention!!! Will
Review on Google
Google Review
- July 30, 2019
Everyone in the service department is excellent. Thanks Jeff and Andy!
Review on Google
Google Review
- July 30, 2019
I had my Mercedes serviced today for regular routine maintenance. Mind you it is a used vehicle and have never owned a Mercedes before. I already knew the history on the car as I review and research EVERYTHING before I purchased it. I'm not oblivious to "mechanic talk" and am pretty savvy on what...
Review on Google
Review on Google
Review on Google
Google Review
- July 27, 2019
Great service and very knowledgeable service staff!Thank you Joey Rodriguez for your attentive service!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 25, 2019
I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy...
Review on Google
Review on Google
Google Review
- July 24, 2019
My most recent visit for service (mid July 2019) and a post warranty issue was dealt with perfectly. My expectations were exceeded yet again.MBOP looks after it's clients. The best recipe for repeat and continued business.I would not consider another Mercedes-Benz dealer in this part of the world.
Response from the owner Replied: This is astonishing to learn, thank you. Ill unquestionably communicate your thoughtful feedback to our Staff here at Mercedes-Benz of Orange Park. If our Team can, in any way, further work to elevate your ownership or your experience with us, please let me know. With sincere gratitude, Debbie Mills, General Manager.
Review on Google
Review on Google
Review on Google
Google Review
- July 21, 2019
What a great dealership and Ted Kypreos is an outstanding service advisor. Always a pleasure to come here, none better.
Review on Google
Review on Google
Review on Google
Google Review
- July 20, 2019
Everyone in the service department is excellent. Thanks Jeff and Andy!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 17, 2019
Im consistently impressed with Mercedes Benz of Orange Park. They truly provide me with exceptional customer service/support from cradle to grave!!! My Service Rep Wade also deserves honorable mention!!! Will
Review on Google
Review on Google
Review on Google
Google Review
- July 14, 2019
Outstanding service from the first person we dealt with to the last.
Review on Google
Review on Google
Google Review
- July 12, 2019