Cars.com Review
- January 22, 2026
My experience was great,I have never experienced less than excellence. Have the best service advisor.
Dealer Replied: Julius, thank you for sharing your feedback about our Mercedes-Benz of Orange Park team. We appreciate your business and hope to see you again down the road!
Cars.com Review
- January 21, 2026
Mike at Mercedes Benz of Orange Park is fantastic ! He never fails to treat me like I’m his only customer! He is professional, charismatic, helpful, knowledgeable and pays attention to every detail . If I have any questions he is very thorough with his explanations . I love the dealership and...
Dealer Replied: Alicia, your review has made our day! We’ll be sure to share your appreciation with Mike and the team. Thank you for choosing Mercedes-Benz of Orange Park.
Cars.com Review
- January 13, 2026
I’m always addressed with professionalism and courtesy. The dealership is clean and has a fantastic lounge area equipped with drinks, food and plenty of seating.
Dealer Replied: Annette, your feedback means a lot to us, and we are thrilled to hear that you enjoyed our amenities! Thank you for your support! - Mercedes-Benz of Orange Park Team
Cars.com Review
- January 04, 2026
Professional, pleasant and with a positive attitude. I was able to obtain an appointment in a timely manner as well as a nice loaner vehicle
Dealer Replied: Hi Dana, thank you so much for your positive feedback of Mercedes-Benz of Orange Park! We are happy to hear that our team made it a comfortable experience for you.
Cars.com Review
- January 02, 2026
Left by Linda F.
I took my car to Fields Mercedes Benz of Orange Park Monday, December 29, 2025. The engine light was on. They took it in immediately and the service team sent me a video while I was waiting to keep me informed. The Service Representative, Michael Drummond, was wonderful about giving me updates...
Dealer Replied: Linda, your feedback made our day! Thank you for sharing your kind words about Michael, Alex, and the rest of our team at Mercedes-Benz of Orange Park. We are grateful for your support and look forward to welcoming you back in the future! Safe travels!
Cars.com Review
- December 26, 2025
Super super great good fantastic go again love them go go go great the best great go go go
Dealer Replied: We appreciate the stellar review here at Mercedes-Benz of Orange Park!
Cars.com Review
- December 20, 2025
I recently had a service tech complete an oil change on my property for my GL450. He was very knowledgeable, professional & courteous towards me and the GL! I am sooo glad to have had my vehicle serviced via Merc dealership. What a great way to start the holidays!
Dealer Replied: Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience! We’re glad everything went smoothly. Have a wonderful day!
Cars.com Review
- December 09, 2025
I took my Mercedes 350 in for its annual service and Rodney Rivers was my service manager. From beginning to end he was knowledgeable, informative, friendly and addressed all my concerns. He arranged a ride back to my house. The car was finished early and the work was done as promised. I would...
Dealer Replied: Hi Andy, thank you for the excellent review of Rodney and our team! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park. Safe travels!
Cars.com Review
- November 20, 2025
Service and attention to detail continues to be excellent! Appreciate Bob Barr and his oversight of service for my husbands 2007 S550 Mercedes! Also, thanks to David for roadside service this time! Don’t want to forget to thank your nice lady driver for a safe ride home! Rebecca Joyce
Dealer Replied: Hi Rebecca, we really appreciate your feedback! We’re so grateful to hear that Bob, David, and our driver gave you and your husband excellent service. Thank you for choosing Mercedes-Benz of Orange Park!
Cars.com Review
- November 08, 2025
Wonderful experience. Zarinea was very helpful and took very good care of me. Everything was timely and efficient. My loaner car was ready and waiting and Zarinea took my car straight back to start service. All expectations were exceeded.
Dealer Replied: Edwin, we're delighted to hear that Zarinea took such good care of you and everything went smoothly. We hope to see you again at Mercedes-Benz of Orange Park. Safe travels!
Cars.com Review
- October 03, 2025
Brandon with mobil service was on time, efficient, neat, knowledgeable, customer friendly, and I strongly recommend this service.
Dealer Replied: John, we're so glad to hear Brandon provided stellar assistance during your mobile service! Thanks for your recommendation from everyone at Mercedes-Benz of Orange Park.
Cars.com Review
- October 01, 2025
Great service center as always. Excellent, friendly & professional. Special thanks to my service advisor Mike Louis for always updating me with what was going on with my car, great customer service.
Dealer Replied: Hi Josie, thank you for the review! We will pass it along to Mike and the team. See you next time at Mercedes-Benz of Orange Park!
Cars.com Review
- August 30, 2025
Vehicle in on the 25 final repair for a tire was the 29 not good
Cars.com Review
- August 25, 2025
Left by Joe W.
Joe Wilson I recently took my car in for service, and, as always, I was highly impressed with Zarinea. From the moment I arrived, she was welcoming and attentive, ensuring that I felt comfortable and informed throughout the process. She took the time to explain how long Service B would take, and we...
Dealer Replied: Joe, thank you for sharing your five-star review of Zarinea and the service team! We appreciate your business and hope to see you again at Mercedes-Benz of Orange Park.
Cars.com Review
- August 24, 2025
No metro market for any brand should be covered by a single franchisor. Fields Auto owning both MB of Orange Park and MB of Jacksonville reduces intra-brand competition, hence is a net negative for consumers here locally.
Dealer Replied: Thank you for sharing your thoughts on this matter. We understand the importance of competition in providing value to our customers and appreciate your feedback. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Sean Dowling - General Manager - (904) 777-5900
Cars.com Review
- August 16, 2025
I had the same experience I have come to expect from Orange Park Mercedes: courteous, professional, with full attention to my vehicle. My service advisor also went the extra mile to help solve a glove box problem unrelated to the reason for my scheduled appointment. I left the dealership feeling...
Dealer Replied: Debby, thank you for sharing your wonderful feedback! We're glad our service team went the extra mile to assist you. We appreciate both your kind words and your business. See you next time here at Mercedes-Benz of Orange Park!
Cars.com Review
- August 11, 2025
We just bought a CPO Mercedes Benz GLS from them and their followup service and attention to detail has been great. Zarinea made sure all the details were handled and has been a pleasure to work with.
Dealer Replied: Kevin, thank you for sharing your feedback about Zarinea and the team! We are honored to have your business and we're glad that you felt supported by our team throughout the process. From all of us at Mercedes-Benz of Orange Park, congratulations on your Certified Pre-Owned Mercedes-Benz GLS!
Cars.com Review
- July 23, 2025
Ted & Rodney are simply the best. I hope everyone that ever needs their car serviced these are the men!!!!
Dealer Replied: Thanks for choosing Mercedes-Benz of Orange Park! Your support means a lot to Ted and Rodney. We look forward to seeing you again!
Cars.com Review
- July 20, 2025
Great customer service from Mike Louis who got my car on the road the same day I brought it in for an emergency tire repair.
Dealer Replied: Cindy, we are delighted to hear that Mike was so helpful and ensured that your car was safely back on the road the same day! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience. Have a great day!
Cars.com Review
- July 09, 2025
I always have a great experience when I take my Mercedes in for service at Orange Park Mercedes. This service was no exception as it is always easy in , easy out!!From the check in , to the pick up, all service employees couldn’t be more friendly, courteous, and professional! I Orange Park Mercedes...
Dealer Replied: We are grateful for your years of business, Joan! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your glowing review with Andy, Ted, and the team.
Cars.com Review
- July 09, 2025
Brandon came to house and downloaded software update . Very professional, love that they come to house and don’t have to drive to dealer.Was quick and worked great.
Dealer Replied: Gayle, thank you for the great review of Brandon and the team at Mercedes-Benz of Orange Park! We appreciate your business and we hope to see you in the future.
Cars.com Review
- July 05, 2025
Mike Louis service advisor went above and beyond and was instrumental in soling my issue. All done in a timely manner.
Dealer Replied: Alan, it is our pleasure to assist you! Thank you for choosing Mercedes-Benz of Orange Park and highlighting Mike's helpful service.
Cars.com Review
- June 25, 2025
mr rodney rivers is so efficient, polite,will answer all of your questions. keep him.
Dealer Replied: Cynthia, thank you for sharing a positive review of Rodney and Mercedes-Benz of Orange Park!
Cars.com Review
- June 06, 2025
Always great service at Mercedes of Orange Park. Service had a lot to do with my decision to buy my 2024 GLE 450 to replace my 2011 ML 550 from Mercedes of Orange Park.
Dealer Replied: Dennis, we're delighted to hear that our service played a part in your decision to choose Mercedes-Benz of Orange Park again. Enjoy your new 2024 GLE 450!
Cars.com Review
- April 29, 2025
Had oil change and 51 item vehicle inspection which only cost $133. My wife and I enjoyed a complimentary breakfast with only a short wait after this with our car getting washed. Zarinea was most helpful.
Dealer Replied: Richard, it's great to hear that Zarinea and the team at Mercedes-Benz of Orange Park provided you with a smooth service experience. Enjoy those complimentary perks!
Cars.com Review
- April 25, 2025
Just wanted to mention how pleased I am with Ted Kypros and his service department. Ted and his team goes above and beyond for the customers. They make me want to continue to purchase Mercedes as my choice of automobiles. Thanks again Ted for all you do for the customers at Mercedes of Orange Park....
Dealer Replied: Rodney, we're delighted to hear that Ted and the team at Mercedes-Benz of Orange Park have provided such exceptional service. Thank you for your kind words and continued support! Safe travels until we see you next time!
Cars.com Review
- April 25, 2025
Zarenea Thompson was the BEST SERVICE REPRESENTATIVE IVE EVER DEALT WITH IN ALL MY YEARS WITH Mercedes-Benz she deserves a big raise!!!
Dealer Replied: We're delighted to hear that Zarenea provided such exceptional service at Mercedes-Benz of Orange Park! Your feedback means a lot, and we'll be sure to share your kind words with her. Thank you for choosing us, Emmy!
Cars.com Review
- April 07, 2025
Mike Drummond was my handler and he was on top of everything. I felt he truly cared about myself and my vehicle.
Dealer Replied: Donna, we're delighted to hear that Mike provided such attentive service at Mercedes-Benz of Orange Park. Thank you for sharing your experience with us!
Cars.com Review
- April 01, 2025
Mr Andy Mercedes-Benz at Orange Park was professional and the best of Customer services. He did awesome jobs and honesty. He is one of my favorite choices of the Mercedes-Benz @ Orange Park. Strongly recommended.
Cars.com Review
- March 30, 2025
Good customer service, he understands my concern, he explained all the details what’s going with the car.
Dealer Replied: Naomi, we're glad to hear that our team at Mercedes-Benz of Orange Park provided you with excellent customer service and clear explanations. Thank you for sharing your experience!
Cars.com Review
- March 28, 2025
Bob and the service team were great at identifying the issue and providing great service
Dealer Replied: Thank you for the great review of Bob and Mercedes-Benz of Orange Park!
Cars.com Review
- March 28, 2025
Zee is a five star, first class service rep who cares for every customer in her care. She is efficient and listens carefully to the need of the customer to get the desired result for the customer.
Dealer Replied: James, we're delighted to hear that Zee provided you with first-class service at Mercedes-Benz of Orange Park. Thank you for sharing your experience and recognizing her dedication!
Cars.com Review
- March 01, 2025
Left by Larry D.
Andy was a great service advisor as always! Dealership gets an A+++ from me. Service and customer care always outstanding!
Dealer Replied: Larry, we're delighted to hear that Andy and the team at Mercedes-Benz of Orange Park provided you with outstanding service. Thank you for your fantastic feedback!
Cars.com Review
- February 28, 2025
Outstanding Service and Communication with Bob was incredible. Thanks for making the service on my vehicle easy and efficient
Dealer Replied: Tommy, we're delighted to hear that Bob provided outstanding service and communication at Mercedes-Benz of Orange Park. Thanks for sharing your experience with us!
Cars.com Review
- February 27, 2025
So far a good MB dealership in the area I’ve always gone to for years. Always helpful & attentive staff incl service, store, & parts service. Mike L. My adviser has great customer service and goes above & beyond…I hope he stays longer . Keep up the amazing service MB!
Dealer Replied: Riz, thank you for your loyalty and kind words about Mike and the team at Mercedes-Benz of Orange Park! We're delighted to hear that you've had consistently positive experiences with us, and we look forward to seeing you next time!