Google Review
- November 23, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- November 23, 2022
I have been looking for a Mercedes GLB for over a year, and the people that I have came across, I have felt like they really didn’t want to invest time in helping me find my dream car, due to the fact that it wasn’t a high-end Mercedes $$$, until I called Percy Thomas he was amazing from the phone...
Response from the owner Replied: We understand that purchasing a new vehicle is a big deal, so we're delighted Percy stepped in to ensure you felt fully confident in your decision. Thanks so much for trusting Mercedes-Benz of Orange Park and we wish you many safe and happy miles in your new Mercedes-Benz GLB!
Google Review
- November 23, 2022
Andy Thanks for the good service and advice. Roger
Response from the owner Replied: We appreciate your great review! Thank you from all of us at Mercedes-Benz of Orange Park.
Google Review
- November 22, 2022
Great service from Andy, as always 😊
Response from the owner Replied: Jacqueline, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- November 21, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- November 20, 2022
Left by Kenneth B.
Response from the owner Replied: Thanks so much, Kenneth. We look forward to your next visit with us!
Google Review
- November 19, 2022
Good overall experience
Response from the owner Replied: Thank you Kenneth for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- November 18, 2022
Left by Shawn M.
Response from the owner Replied: Shawn, I'm disappointed to see your review. This does not sound like the responsive professionalism I expect from our team, and I'm very sorry we let you down. If you're willing, I would like to discuss your experience with you in better detail so that I can properly address any issues. I will search for your contact information, but please also give me a call when you have a moment.Thank you,Josh Tanner - Service Manager - (904) 777-5900
Cars.com Review
- November 18, 2022
The customer service is the worse I have ever come across in my many many years of driving the Mercedes product. Trying to contact the dealership is extremely diffcult
Dealer Replied: Barbara, customer service is our top priority and I'm very disappointed we've missed the mark here. We would never want to inconvenience a guest, and I'm so sorry you've had trouble getting in touch. I would like to step in and offer my assistance. Unfortunately, I won't be able to locate your contact information without a last name, so please give me a call and I'll make sure to get back to you as soon as possible. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- November 17, 2022
Andy was amazing and communicated with me the entire time :) great service
Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review about Andy!
Google Review
- November 17, 2022
Response from the owner Replied: It's an honor to have delivered exceptional service that's made you feel so valued! Thanks for being a wonderful customer at Mercedes-Benz of Orange Park. We look forward to working with you again next time!
Google Review
- November 17, 2022
Dropped my car for service and did not get the service that every costumer deserved but the Service Advisor Paul Sanders stepped in and resolved the issue in a very professional way and very communicative over the phone and text messages..I was very please with him and will only ask for his service...
Response from the owner Replied: Thank you for your great review, Ori! We're glad that Paul worked hard to make things right and that he was professional and communicative. We are grateful for the feedback, and we will see you again next time here at Mercedes-Benz of Orange Park!
Google Review
- November 16, 2022
Left by Nancy C.
Response from the owner Replied: Nancy, your review is everything we hope to see! We're thrilled Ted and the team have consistently offered courteous, timely, and attentive professionalism that's earned Mercedes-Benz of Orange Park your loyalty over the years. Thank you for all your support. We look forward to working with you again next time!
Google Review
- November 16, 2022
Excellent service great communication & problem resolution p
Response from the owner Replied: We are honored to receive your support, Gregory. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- November 16, 2022
Left by Robert M.
I have been bringing my vehicles to MB of Orange Park for many years and this last experience serves to solidify this decision. Brought my car in for some previously discovered repair needs. Once the technician completed his initial teardown of the vehicle, he discovered that a different part was...
Response from the owner Replied: Robert, thank you for the great review! We are so glad to hear that you had a successful service experience working with Ted, Doug, and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- November 16, 2022
today i experienced true service from a professional who took his job serious a real credit to this dealership thanks mike
Response from the owner Replied: Edward, we really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you. Have a great day and we hope to see you again down the road!
Google Review
- November 15, 2022
Response from the owner Replied: Thanks for the great review, Sandra! We appreciate the kind feedback about Zanetia and hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- November 15, 2022
Andy was very professional and kept me up to date with the status of my vehicle and the necessities which my car needed
Response from the owner Replied: We're thrilled Andy provided thorough communication that shaped a 5-star experience. Thanks for working with us at Mercedes-Benz of Orange Park, Elliot!
Google Review
- November 15, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- November 15, 2022
Always friendly and with a smileVery knowledgeable of what I needI would refer him to my friends and family
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- November 15, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- November 15, 2022
Response from the owner Replied: Twan, we're thrilled Rodney and Doug have delivered outstanding service that's earned your confidence! Many safe and happy miles from all of us at Mercedes-Benz of Orange Park!
Google Review
- November 14, 2022
Response from the owner Replied: Emmy, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- November 11, 2022
Very poor service. Owned 4 Mercedes, would not buy from them or let them service your vehicle. Poor experiences with both. Management in Sales and Service equally
Response from the owner Replied: Michael - We use reviews to improve our service for future guests, so thank you for taking the time to share your experience. I'm wondering if you would be willing to speak with me about this directly as I'd like to see if there is anything I can do to help. Please give me a call at your convenience. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- November 10, 2022
Response from the owner Replied: Thank you for this great review, Sherman! We are so glad to hear that you had a good experience working with Andy and the whole team here at Mercedes-Benz of Orange Park. Thank you for choosing us—we are here to help with all of your service needs!
Google Review
- November 10, 2022
Rodney Rivers is awesome. My car runs great for a 2007 with over 140K miles.
Response from the owner Replied: Thank you for taking the time to leave Mercedes-Benz of Orange Park this wonderful review! We are thrilled that we could deliver a 5-star service experience for you. It makes our day to hear that Rodney was able to demonstrate our commitment to great service. We hope to see you again down the road for any future needs!
Google Review
- November 09, 2022
In and out quickly.Rodney is a pleasure.
Response from the owner Replied: Thank you for sharing a great review of Rodney and Mercedes-Benz of Orange Park!
Google Review
- November 09, 2022
Rodney was detailed, super pleasant to work with and very helpful in finding solutions for my car issues.
Response from the owner Replied: Thank you for this review, Kent! It is great to hear that Rodney was pleasant to work with. We hope you think of us at Mercedes-Benz of Orange Park for any future service needs!
Google Review
- November 09, 2022
My service person (Zarinea) was great. She was efficient and informative.
Response from the owner Replied: Shonda, thanks for giving us the opportunity to serve you! We will pass on the kind words to Zarinea and our team. - Mercedes-Benz of Orange Park Team
Google Review
- November 09, 2022
Been a loyal Mercedes Orange Park customer for many years both in car purchases and service, Ted is top shelf and he has serviced all my cars. Wouldnt want anyone else. Great job!!!
Response from the owner Replied: Thanks for the great review. We're glad to hear that you are a satisfied customer of Mercedes-Benz of Orange Park. We appreciate your business and kind words about our team.
Google Review
- November 08, 2022
Left by Deanna P.
Another amazing experience at Jacksonville Coastline credit Union thanks to my Girl Jane. Second car financed this year. Just upgraded my car after a total loss and everything was on point from getting my credit scores to the cutting of the draft to give to dealership. What a smooth process!! Would...
Response from the owner Replied: Deanna, we are happy to hear that our advertisement inspired you to come to explore everything Mercedes-Benz of Orange Park has to offer! We will give kudos to Keith, Rod, and Sam for their excellent service. Congratulations on your new ride! We hope you enjoy every mile.
Google Review
- November 08, 2022
Response from the owner Replied: Melba, thank you so much from all of us at Mercedes-Benz of Orange Park!
Google Review
- November 08, 2022
Response from the owner Replied: This is what we strive for at Mercedes-Benz of Orange Park! Thank you for your support, Darryl!
Google Review
- November 07, 2022
Very bad experience!specialy with the manager Sean Dowling!!Never again.Go to different Mercedes!!
Response from the owner Replied: Viktor, we strive to provide our guests with 5-star experiences, and I'm very sorry we've let you down. If you're willing, I would like to learn more about what happened here so we can make improvements in the future. Please give me a call when you have a moment.Thank you,Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- November 05, 2022
Response from the owner Replied: Hargie, thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- November 04, 2022
Response from the owner Replied: Ernest, we are so thankful for your business and your review! - Mercedes-Benz of Orange Park Team
Google Review
- November 04, 2022
Prompt friendly service and I was able to pick up my car on time as expected!
Response from the owner Replied: Gordon, we're so glad we could deliver timely and courteous service that met your expectations! Thanks for working with us at Mercedes-Benz of Orange Park!
Google Review
- November 04, 2022
Rodney is absolutely phenomenal at Mercedes Benz of Orange Park. He is exceptionally meticulous about making sure my car is scheduled for maintenance checks, communicates with me to so I am aware of everything that is taking place and continues to prove over and over again that buying my car from...
Response from the owner Replied: Hi Michelle - Thank you for giving a shoutout to Rodney! He is an asset to the Mercedes-Benz of Orange Park team, and we will be sure to pass your five stars along. It makes our day to know that you are happy. Until next time!
Google Review
- November 04, 2022
After an initial appointment with a two hour wait only to be told to reschedule due to lack of time to inspect the car and the need for a loaner I left with an appointment over two weeks later. After they inspected the car the denied my warranty due to a modification that has nothing to do with the...
Response from the owner Replied: Richard, I want to sincerely apologize for the ongoing issues you've had with our team. Customer service is our priority, so it's concerning to see this feedback. This is never how we want our customers to feel or the way we want to represent our business. I will bring this matter to the attention of my team and, in the meantime, would like to discuss the details of your experience directly. Please give me a call when you can. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- November 03, 2022
Response from the owner Replied: Kendall, your review means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- November 03, 2022
Response from the owner Replied: John, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- November 03, 2022
Had excellent service from Brandon...showed me all I was dealing with and explained for me to understand. Changed my battery and was a true professional. Thank you Brandon 😁
Response from the owner Replied: Maggie, thank you for the great review! We are so glad to hear that you had a successful service experience working with Brandon. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- November 02, 2022
Mike was awesome, such great service department!Disappointed that Mercedes Benz doesn’t support Apple Watch connectivity, expected more from the company.
Response from the owner Replied: Mike and the team are thrilled to see your glowing review, Janet! Thank you so much for supporting Mercedes-Benz of Orange Park and we will see you next time!
Google Review
- November 02, 2022
Stopped by without appt because engine light came on with 1100 miles on car. Met by Specs and Andy. Both very polite and respectful. Problem fixed🤞🤞and I was back on the road in a little over an hour!
Response from the owner Replied: Barbara, we are delighted to hear that our team provided you with a wonderful and quick experience at Mercedes-Benz of Orange Park! Thank you for the 5-stars!
Google Review
- November 02, 2022
These guys are great. Very professional. No hassle car buying. They don’t pressure you at all. I went with the attitude of ok let me get ready for the pressure sale. It never came. Very professional group. I will definitely buy from them again. I have never written two reviews for a company before...
Response from the owner Replied: We are blushing from your wonderful review of Mercedes-Benz of Orange Park! Thank you for having confidence in us, and safe travels in your new ride!
Cars.com Review
- November 01, 2022
Everyone working with Ms Z. Thompson, did a amazing job; I was given a loaner while my car was being serviced. I got a text when the job was done. When I came n to pick up my car my paperwork (at the cashier)was waiting on me, which meant a lot to me, it saved time.
Dealer Replied: It's great to hear that you had a five-star experience with our team! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your support on our page. Drive safely!
Google Review
- October 31, 2022
Response from the owner Replied: Barbara, I am very sorry to hear you were unhappy with your loaner vehicle. We strive to provide our guests with the accommodations they need to travel while we service their vehicles, but I apologize if this did not work for you. If you would like to speak with me directly about this, I have provided my number e here. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 31, 2022
Excellent customer service by Zarinea!
Response from the owner Replied: Latoshia, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- October 31, 2022
Had a great experience with Christopher Bordes from sales, and Austin from finance. They made my purchase smooth and without any delays. Both were very professional and explained everything in full detail. They were able to answer all my questions immediately, which tells me they were very...
Response from the owner Replied: Orlando, we are so happy to hear that you enjoyed working with Christopher, Austin, and the team during your recent purchasing process at Mercedes-Benz of Orange Park! Thank you for the fantastic review!
Google Review
- October 29, 2022
The service we received at Mercedes-Benz of Orange Park was excellent I would highly recommend anyone interested in buying leasing a car that they use them. Everyone I have come in contact with at the dealership has been the best and there is no small detail that goes unattended
Response from the owner Replied: Thanks for the review. We're glad that the Mercedes-Benz of Orange Park team was wonderful to work with. We appreciate your business and confidence in our work. See you next time!
Google Review
- October 27, 2022
Left by Jerrie G.
Ted is very professional. Explains everything in detail.
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- October 27, 2022
Left by Lisa M.
Response from the owner Replied: Lisa, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- October 27, 2022
Response from the owner Replied: Herman, thank you for leaving Mercedes-Benz of Orange Park a five-star review and sharing your kind words for Mike. I would also like to apologize for the grease that was left on your wheels. Your feedback is appreciated and will help us improve for you moving forward. Your business is appreciated and please never hesitate to reach out if there is anything else I can help with. Take care, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 27, 2022
Great professional service provided, thank you!
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Orange Park, Jerry!
Google Review
- October 27, 2022
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- October 25, 2022
Response from the owner Replied: Rodney and the entire Mercedes-Benz of Orange Park team are thrilled to see your glowing review, Sarina! Thanks for your support!
Google Review
- October 24, 2022
My tech rep, Wade Forsyth, is the best!! Always goes the extra mile to be helpful. Communications about the status of my car are always up to date and accurate! And he is such a nice guy, makes the whole experience of car maintenance pleasant!!
Response from the owner Replied: Hi Natalie - Thank you for sharing your great review of Brandon and the team! We appreciate your support and we hope to welcome you back to Mercedes-Benz of Orange Park in the future. Drive safely!
Google Review
- October 24, 2022
Response from the owner Replied: Barry, thank you for your review. We really appreciate it! - The Mercedes-Benz of Orange Park team
Google Review
- October 23, 2022
We are new to Jacksonville and this was my first visit to Mercedes-Benz of Orange Park (service center). Ted Kypreos helped take care of my battery issue and got me back on the road. I will certainly return in the future. William
Response from the owner Replied: Thank you for your review, William! We're glad that you had a nice visit to Mercedes-Benz of Orange Park, we appreciate your trust in us to assist. See you next time!
Google Review
- October 23, 2022
Response from the owner Replied: Thank you for leaving a great review of Mike and Mercedes-Benz of Orange Park!
Google Review
- October 22, 2022
Left by Ardell S.
Response from the owner Replied: Thanks for the five-star review for Mercedes-Benz of Orange Park, Ardell! We love seeing positive feedback and will be sure to keep up the great work. See you down the road!
Google Review
- October 21, 2022
Great service and communication !!!
Response from the owner Replied: Kimberly, we appreciate your business and kind review! The team at Mercedes-Benz of Orange Park looks forward to seeing you again soon.
Google Review
- October 21, 2022
Response from the owner Replied: Patricia, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- October 20, 2022
The service department at Mercedes of Orange Park saved me an entire engine. Paul and his expert team diagnosed a faulty oil change (done elsewhere) and made corrective action to repair my Mercedes and get me back on the road. I will never have my vehicle serviced anywhere else. 10/10!
Response from the owner Replied: Hi Erica - Thank you for sharing your great review of Paul and the team! We appreciate your business and we hope to see you again at Mercedes-Benz of Orange Park. Drive safely!
Google Review
- October 20, 2022
Response from the owner Replied: We're glad our amazing service keeps you a loyal Mercedes customer, Andrew! Thank you for the excellent review and for trusting Mercedes-Benz of Orange Park with your business - we're at your disposal whenever you need us next! Take care.
Google Review
- October 20, 2022
Ted is always the best service advisor...I have dealt with him several years and he's always professional, consistent and personable...I always would like to send kudos to Aaron Mong for his warm welcome and professional approach. Additionally The young man who is working with Ted in training I...
Response from the owner Replied: Thank you for the review of Mercedes-Benz of Orange Park! We're glad to hear that you enjoyed working with Ted. We appreciate your business and trust in us to ensure you were well taken care of. See you again next time!
Google Review
- October 19, 2022
Left by Angela W.
Response from the owner Replied: It makes our day to see reviews like this, Angela! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- October 19, 2022
Response from the owner Replied: Richard, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Orange Park. Our team will be happy to hear that the team has been so helpful.
Google Review
- October 19, 2022
Response from the owner Replied: Reviews like this one make our day, Darryl! Thanks from the Mercedes-Benz of Orange Park team!
Google Review
- October 19, 2022
Response from the owner Replied: Hi Jerry - Thank you for leaving Mercedes-Benz of Orange Park a five-star review! It's fantastic to hear that Rodney and our team consistently deliver professional, accommodating service. Take care!
Google Review
- October 19, 2022
Horrible experience and normally everything is great! Welp not this time, my car was returned to me with the tire pressure light on for all 4 tires. The loaner driver said he had nothing to do with it he just drive the cars. I attempted to text my service provider no response, I called and was left...
Response from the owner Replied: I am so sorry to hear about your recent experience and that you are having difficulty reaching our team. We definitely expect more for our valued guests, and I will be sure to discuss your feedback with my crew to ensure a better process going forward. I'd also like to step in to make certain your outstanding concerns regarding your tire pressure are resolved and will look for your contact information. However, while I know you have already tried to get in touch, please consider giving me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 17, 2022
Service personnel friendly and knowledgeable.
Response from the owner Replied: Thanks for the great review of Mercedes-Benz of Orange Park! We're glad that Andy was informative and knowledgeable. We appreciate your kind words, and we are pleased that you're a satisfied customer. See you next time.
Google Review
- October 17, 2022
My most recent visit for service (mid January 2020) a post warranty issue was dealt with perfectly. My expectations were exceeded yet again.MBOP looks after it's clients. The best recipe for repeat and continued business.I would not consider another Mercedes-Benz dealer in this part of the world.
Response from the owner Replied: Thank you for your review! We're glad that your recent visit was a nice one. We appreciate your business and trust in us to take care of you. See you next time here at Mercedes-Benz of Orange Park!
Google Review
- October 15, 2022
I’m so very grateful for my experience today and when I purchased my vehicle. The service department was fantastic!!! Everyone was so helpful. Zarinea you’re awesome! Brittney my sales person was phenomenal! Service is everything to me and you ladies have done me well. Rodney, thank you too for your...
Response from the owner Replied: Lolinda, we are so happy to learn that your purchasing process went off without a hitch thanks to Zarinea, Brittney, Rodney, and the team here at Mercedes-Benz of Orange Park! Thank you, and safe travels in your new ride!
Google Review
- October 14, 2022
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves to see great reviews. Thank you Cheryl!
Google Review
- October 13, 2022
Response from the owner Replied: Temia, thank you for the great review! We are so glad to hear that Andy delivered such a successful service experience. Drive safely, and we hope to see you back at Mercedes-Benz of Orange Park!
Google Review
- October 13, 2022
Response from the owner Replied: This feedback means a lot to us, James! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience with Paul. Drive safely!
Google Review
- October 13, 2022
To Rodney, I want to take a moment and let you know how much I appreciate you helping me and giving me the information concerning my 2008 Mercedes Benz. You have great Customer Service Skills and knowledge at your job, as well as versatile. I remember so well you were already dealing with a customer...
Response from the owner Replied: Cathy, your five-star review put a smile on our faces! Rodney is an asset to the Mercedes-Benz of Orange Park team, and we will be sure to share this feedback with him. Take care, and we hope to assist you again down the road!
Google Review
- October 13, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- October 13, 2022
I love Ted….and more importantly I trust Ted!Always a great service experience because Ted makes everything go smoothly
Response from the owner Replied: Ted is one of our very best and we are so thrilled to see that he has earned your support, Cami! Thanks for choosing Mercedes-Benz of Orange Park and we will see you next time!
Google Review
- October 12, 2022
Response from the owner Replied: This is exactly what we strive for at Mercedes-Benz of Orange Park! Thank you, Eldria!
Google Review
- October 12, 2022
Zee is the best service advisor ever. Very attentive. Explains everything. Goes above and beyond to ensure a excellent customer experience
Response from the owner Replied: Lavina, thanks for leaving Mercedes-Benz of Orange Park a five-star review! We are glad that Zee goes the extra mile to ensure you are happy with our services. Until next time!
Google Review
- October 11, 2022
great experience. the breakfast was the highlight of my visit. cooks were awesome.food excellent.
Response from the owner Replied: Marge, we couldn't be happier hearing that you are totally satisfied with your visit to Mercedes-Benz of Orange Park! Thank you for the 5-stars!
Google Review
- October 11, 2022
My Service Rep. Mike was outstanding. He really took care of my car and me. Mike was considerate and Knowledgeable. He checked on my car several times while it was being repaired, and made sure it was washed and vacuumed before returning to me. . A plus visit at Mercedes Benz of Orange Park
Response from the owner Replied: Hi Eve - We are happy to hear that Mike and the team gave you a great experience! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your feedback. Drive safely!
Google Review
- October 11, 2022
Outstanding customer service, friendly outgoing staff. They were even able to valet my car back to me at work, avoiding requesting time off. Quick and courteous service from all we interacted with.
Response from the owner Replied: Thank you for the great review, Tara! Your business is important to us and we hope to see you again at Mercedes-Benz of Orange Park. Drive safely!
Google Review
- October 11, 2022
Excellent experience with Ted and MBOP
Response from the owner Replied: Alex, thank you for trusting Ted and Mercedes-Benz of Orange Park with your business!
Cars.com Review
- October 11, 2022
Ted is a fantastic adviser! He sent me videos of the progress and specified time of completion. Very professional. Excellent first class service from start to finish.
Dealer Replied: Julie, we are so happy to hear you enjoyed working with Ted during your recent service visit to Mercedes-Benz of Orange Park! Thank you for the great review!
Google Review
- October 11, 2022
Service time sucks! Staff not friendly , I’ve purchased a couple of cars new from them and it’s gone downhill in the last year.
Response from the owner Replied: I am very sorry that your visits have taken longer than anticipated and that you haven't received the friendly, accommodating service we expect from our team. I can assure you that we remain dedicated to customer satisfaction and I would appreciate another chance to assist you. Please feel free to give me a call at your convenience. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- October 10, 2022
Response from the owner Replied: Thanks for supporting Mercedes-Benz of Orange Park and giving Ted a shout-out, Matthew!
Google Review
- October 10, 2022
Very good
Response from the owner Replied: Zhanna, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- October 08, 2022
What a great service
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Cars.com Review
- October 08, 2022
As always excellent service and qualified and knowledgeable friendly personnel. You can’t do better than this dealership. Great experience and friendly service. I like to stop in and visit when I’m near.
Dealer Replied: Thank you for the great review, Anna! We are so glad to hear that you had a successful experience working with the Mercedes-Benz of Orange Park team. Drive safely and we hope to see you back again down the road!
Google Review
- October 08, 2022
Had an appointment set up. They got my service done in the time they promised and had a great breakfast at the diner. Best car dealer around Jax.
Response from the owner Replied: Dale, we are so happy to hear that everything went smoothly during your most recent service visit to Mercedes-Benz of Orange Park! Thank you for the great review, and come by anytime you need.
Google Review
- October 07, 2022
Mike Louis was very professional, kind, personable and interested in taking care of my needs. I’m very pleased with his service!
Response from the owner Replied: We are happy to hear from you, Shawn! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience with Mike. Drive safely!
Google Review
- October 07, 2022
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park always appreciates the positive feedback. Thank you Riham!
Google Review
- October 06, 2022
Excellent!!!
Response from the owner Replied: Maria, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- October 06, 2022
Response from the owner Replied: Ted is wonderful and we are thrilled to see that you had the opportunity to work with him, Kelly! Thanks for choosing Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- October 06, 2022
The best service representative
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Orange Park, Sam.
Google Review
- October 06, 2022
Great customer service!!! Mike is a good listener and very polite!The GM is very nice and approachable!I highly recommended MB of Orange Park👏👏👏
Response from the owner Replied: Thank you for leaving a great review of Mike and the team! We are happy to have you as a customer here at Mercedes-Benz of Orange Park. Drive safely!
Google Review
- October 06, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Cars.com Review
- October 06, 2022
I have had 4 SL 550s ,all serviced at Fields MB of Orange Park. Ted is my service advisor. He has been there for more than 10 yrs and is as good as it gets. He is very busy from the repeat customers that he has satisfied thru his responsive and responsible attention to clients. If you didn’t buy...
Dealer Replied: Gus, your review makes our day! We're thrilled Ted has delivered outstanding professionalism that's made our customers feel valued. Thank you for supporting Mercedes-Benz of Orange Park with such glowing praise!
Google Review
- October 05, 2022
Response from the owner Replied: Val, thank you for stopping by to leave us a wonderful review!
Google Review
- October 05, 2022
Response from the owner Replied: Sylvia - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you’re willing to share the details, would you consider giving me a call? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- October 04, 2022
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Lauren!
Google Review
- October 03, 2022
Service advisor hasfull knowledge of work.Very kindHas lot patience.Has givenVery good customer service.Price was very competitive.Dealer was very hostile.
Response from the owner Replied: We are happy to hear from you! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your experience. Drive safely!
Google Review
- October 02, 2022
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Skeet!
Google Review
- October 01, 2022
Fast service time. Excellent staff
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- October 01, 2022
Probably the best service experience I have ever had. I am very particular. Would highly recommend. Rodney took great care of me.
Response from the owner Replied: The best service experience you've had? We're so happy to hear it, Aleksandr! Thank you for the wonderful review and for trusting Mercedes-Benz of Orange Park with your business - we'll be here if you need us down the road! Be well.
Google Review
- October 01, 2022
Service and treatment were great. Paul was great with service info and Brittney was great at showing us new cars and differences. Food was yummy also.
Response from the owner Replied: We're thrilled the Mercedes-Benz of Orange Park team took such excellent care of you, John! Thank you for your business and for taking the time to share - we hope to see you back for any future automotive needs that arise! Be well.
Google Review
- October 01, 2022
Left by Susan W.
Response from the owner Replied: Susan - We take customer satisfaction seriously and it's disappointing to see your low rating. Would you be willing to give me a call? I'd like to see if there is anything that I can do to help here. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Cars.com Review
- October 01, 2022
Brought car in for TPMS issue with all four tires. They found the issue and addressed it quickly. Ride is great now! Many thanks for appreciating my time
Dealer Replied: We are always here to help you out, Dan! It appears that you marked this review as a 1-star accidentally but we are happy to see that your experience was a positive one. Thank you for supporting Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- September 30, 2022
Fast and pleasant service and very accommodating
Response from the owner Replied: Much appreciated Helen! We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- September 28, 2022
Today was a good day at this location! Kevin greeted me with cheer and warmth as I pulled my car into the Service Department and Ted was awesome with getting me in and out with great customer service and professionalism.
Response from the owner Replied: Kelly, thanks for leaving Mike and Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- September 28, 2022
Response from the owner Replied: This review truly makes our day, Nash. Thank you for your loyal business and for giving Ted and the Mercedes-Benz of Orange Park team your five stars! See you next time!
Google Review
- September 28, 2022
Response from the owner Replied: Jesse, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- September 28, 2022
Customer Service with continuous follow-up was outstanding. All questions concerning the visit were explained in detaill.
Response from the owner Replied: We aim for excellent customer service, Cheryl, so this is wonderful to hear! Thank you for the stellar feedback and for choosing Mercedes-Benz of Orange Park - we'll be here if you need us down the road!
Google Review
- September 27, 2022
Amazing staff and Rodney took care of everything.
Response from the owner Replied: We are thrilled to see your positive review! Thank you from all of us at Mercedes-Benz of Orange Park.
Google Review
- September 27, 2022
Excellent service.. Ted’s commitment to the customer is unmatched… A++
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you, John!
Google Review
- September 26, 2022
Every staff member is focused on the customer. From the parking attendant (Spec) to the service agents (Mike Lewis). Professional and dedicated. Thank you Ben
Response from the owner Replied: We're thrilled our commitment to customer care is so clear, Benito! Thank you for the fabulous review and for trusting Mercedes-Benz of Orange Park with your business - we hope to see you back again next time! Be well!
Google Review
- September 24, 2022
Ted was my Mercedes Benz of Orange Park 🍊 Service Advisor. Ted was very knowledgeable, patient, and considerate. Ted is my favorite Service Advisor at Mercedes Benz of Orange Park. Thank you Ted!
Response from the owner Replied: Ted and the entire Mercedes-Benz of Orange Park team are so happy to see your glowing review, CeCe! Thanks for your support and we will see you next time!
Google Review
- September 24, 2022
My experience was outstanding from beginning to end. As soon as I drove up Michael took care of me and checked in my vehicle. He escorted me into the waiting area. Once I got coffee it didn't take long before Paul the service assistant inquired about what service my car required, order my parts, and...
Response from the owner Replied: Angela, congratulations on purchasing your dream car! We are over the moon to read that Chris delivered a five-star experience. Thanks for being a loyal Mercedes-Benz of Orange Park customer!
Google Review
- September 23, 2022
Took my car in for service at Mercedes of Orange Park.Zerena was the employee who was taking care of my needs with my car. She goes above and beyond to make sure that you are satisfied with your service and are familiar with all the products and services offered to you. She is an excellent employee....
Response from the owner Replied: Linda, thank you for the great review! We are so glad to hear that you had such an outstanding service experience working with Zerena and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- September 22, 2022
My service advisor ZARINNA is prompt and very professional she explains throughly all work that is been done and gives her own personal advice on what's needed on the next visit.... she always have a smile on her face and makes me feel welcome and not just an customer. #ZARINNAROCKS
Google Review
- September 22, 2022
Ted my service advisor is the real deal. Just moved here and first time at the dealer . The communication was exceptional. He kept me posted without me calling him. First impression are everything and Ted got my attention. He is detail and trustworthy. Thanks Ted
Response from the owner Replied: Thank you for your review. We're happy to hear that Zarinea was informative and wonderful to work with! We appreciate your business and trust in us to assist. See you next time!
Google Review
- September 22, 2022
Response from the owner Replied: It's wonderful to hear you enjoy working with Rodney! Thank you for sharing your support for the Mercedes-Benz of Orange Park team. Your five stars made our day!
Google Review
- September 22, 2022
Response from the owner Replied: Dj, this review made our day. Thank you!
Google Review
- September 22, 2022
Mike was very knowledgeable and professional explaining me about the service that I was about to receive.
Response from the owner Replied: Thanks for the review, Vanessa! It is great to hear that Mike was professional and knowledgeable. See you next time here at Mercedes-Benz of Orange Park!
Google Review
- September 21, 2022
Response from the owner Replied: We are grateful for your positive feedback, thanks so much, Robert!
Google Review
- September 20, 2022
Chris our salesman was awesome!!
Response from the owner Replied: Hi Michael. We appreciate you taking the time to leave Chris and Mercedes-Benz of Orange Park a review, thank you!
Google Review
- September 20, 2022
Very professional very clean polite all around excellent service!
Response from the owner Replied: John, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- September 20, 2022
Rodney our service advisor did a good job and was very helpful. We didnt get everything resolved but we did get a plan together to come to a resolution.
Response from the owner Replied: Angela - Thank you for the great review! We are so glad to hear that Rodney delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- September 19, 2022
Response from the owner Replied: Deloris, while I'm glad you're pleased with your service, I do apologize you're disappointed with the way your vehicle was returned to you. I will share this review with my team as we're always looking for ways to improve, but if you'd be willing to discuss it, please give me a call. I hope we can turn your experience around. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- September 19, 2022
Best dealership, service department & hands down, the best customer service in town, and I’ve been to several over the years. Looking forward to going back!
Response from the owner Replied: Kate - this makes our day! Thank you for your kind words and trusting us here at Mercedes-Benz of Orange Park with your service needs. Safe travels until next time!
Google Review
- September 19, 2022
The staff from the valet guys everyone was absolutely 💯 awesome.
Response from the owner Replied: Rika, thank you for leaving us your positive feedback. -Mercedes-Benz of Orange Park Team
Google Review
- September 19, 2022
Rodney is Professional and extremely efficient. I enjoyed working with him today.
Response from the owner Replied: Frances, thank you for stopping by to share your great review of Rodney and Mercedes-Benz of Orange Park!
Google Review
- September 17, 2022
Very satisfied. Professional and excellent attention
Response from the owner Replied: We appreciate your positive feedback, Mirtha. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- September 16, 2022
I was happy with the service I received ,the car felt like a new car again when I drove it home. Thanks
Response from the owner Replied: Collie–It makes our day to hear that your service experience was top-notch! Thank you for trusting Mercedes-Benz of Orange Park to get the job done right.
Google Review
- September 15, 2022
Left by Harold D.
Response from the owner Replied: Harold, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- September 15, 2022
Response from the owner Replied: Sean, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- September 14, 2022
Response from the owner Replied: We’d like to express our gratitude for your kind review, thanks Zaki!
Google Review
- September 14, 2022
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Orange Park with your business, Durga!
Google Review
- September 14, 2022
Zarinea was awesome!! If you ever go to this Mercedes, ask for her, she was so very professional, polite and helpful! She helped me meet my needs in a timely manner. On top of all of that I was catered to an amazing top tier breakfast. I highly recommend Mercedes At Blanding and Zarinea.
Response from the owner Replied: Thank you for the review! It is amazing to hear that Zarinea was professional, helpful, and nice to work with! See you next time here at Mercedes-Benz of Orange Park!
Google Review
- September 12, 2022
Response from the owner Replied: Jalen, thank you for the positive feedback about your recent visit at Mercedes-Benz of Orange Park!
Google Review
- September 12, 2022
Ted is an excellent service advisor. Listens to the owner and helps make decisions on what is needed on the scheduled service. I highly recommend Ted and would like to keep him as my advisor. Thanks!
Response from the owner Replied: Thank you for this awesome shoutout to Ted! All of us at Mercedes-Benz of Orange Park appreciate your business and hope to see you again soon, Victor.
Google Review
- September 10, 2022
Response from the owner Replied: We're so pleased to see that you had a wonderful experience with Rodney and the Mercedes-Benz of Orange Park team. Thank you for the kudos, Michelle. We look forward to your next visit!
Google Review
- September 10, 2022
Left by Baron G.
Response from the owner Replied: Baron - I'm sorry to hear that we haven't earned your five-stars. I would like to see what I can do to make things right. Would you please call me at your earliest convenience? Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- September 09, 2022
Josh was great to explain everything he was doing and what to expect from the inspection
Response from the owner Replied: Thanks, James, for the five-star review for Mercedes-Benz of Orange Park! We are happy to hear that Josh delivered a positive service experience. Have a good day!
Google Review
- September 09, 2022
Ted always makes sure that I'm satisfied with my vehicle. I only deal with Ted because I like how he responds to his customers.
Response from the owner Replied: Thank you for your review and kind words about Ted! We're pleased that he works hard to assist you.
Google Review
- September 09, 2022
Excellent service experience
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Orange Park a review, have a great day Clara!
Google Review
- September 08, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- September 08, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- September 07, 2022
Response from the owner Replied: We’re lucky to have you as a customer, James. Thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- September 05, 2022
He was very kind and professional.
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Calvin!
Google Review
- September 03, 2022
Outstanding experience with Alex Shelver and all other staff members we came in contact with during this visit. This is our second vehicle from them and we would not go anywhere else. Same goes for all other staff; service writers, service, cafeteria and all others. Very professional, courteous,...
Response from the owner Replied: Eric - We are so appreciative of this fantastic review. It is great to know that our team is going above and beyond to create amazing experiences for our valued guests. Thank you for supporting us here at Mercedes-Benz of Orange Park. Please let us know if you need anything at all down the road.
Google Review
- September 03, 2022
Response from the owner Replied: Clyde, thank you for your confidence in Paul and Mercedes-Benz of Orange Park!
Google Review
- September 02, 2022
Response from the owner Replied: Your continued confidence lets us know we're doing a great job! - Mercedes-Benz of Orange Park
Google Review
- September 01, 2022
Paul is awesome
Response from the owner Replied: Zachary, thank you for your great review of Paul and Mercedes-Benz of Orange Park!
Google Review
- August 31, 2022
I had a great experience the last time I took my car in for service. Keep up the great work Rodney.
Response from the owner Replied: We're so glad to hear it, Cary! Thank you for sharing and for choosing Mercedes-Benz of Orange Park for your service needs!
Google Review
- August 31, 2022
Response from the owner Replied: We're so glad to hear it, Bonnie! Thank you for sharing and for choosing Mercedes-Benz of Orange Park!
Google Review
- August 31, 2022
All of the employees are very kind and helpful! I loved the complimentary food and car wash as well!
Response from the owner Replied: This is what we strive for, Keziah! It's our pleasure to welcome you with friendly assistance, food, and a car wash. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- August 30, 2022
I dropped by the dealership to schedule a tire replacement. Realizing I had a nail in my tire Mike Louis offered to take immediate care of my vehicle. Mike was welcoming & professional. Whilst waiting, I enjoyed a complimentary lunch in the cafe. The entire experience was honestly enjoyable! Thank...
Response from the owner Replied: Sarah–We are ecstatic that Mike and the team were able to assist you so quickly and that you got to enjoy our facilities while you waited. Thank you for the 5-stars from all of us at Mercedes-Benz of Orange Park!
Google Review
- August 30, 2022
The service team at Mercedes-Benz of Orange Park was great. Although the delivery of the parts for my repairs was delayed, they were in constant communication. Provided a loaner car timely and with no hassle. The price was a little higher than some competitors but between the warranty and assurance...
Response from the owner Replied: Thank you for the review. We are happy to hear that the Mercedes-Benz of Orange Park team was nice to work with. We appreciate your business, and if there is anything else we can do for you, please let us know.
Google Review
- August 29, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- August 29, 2022
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Willie!
Google Review
- August 29, 2022
Zarinea was wonderful. She was knowledgeable and upbeat. Car was ready long before we expected and we were notified right away. ✅️
Response from the owner Replied: Thank you for stopping by to share your experience with Zarinea! All of us at Mercedes-Benz of Orange Park hope to see you again, Catherine.
Google Review
- August 28, 2022
Excellent experience Thanks for getting me back on the road with confidence that all is well.
Response from the owner Replied: It was truly our pleasure to serve you, Harold! Thank you for the fantastic review and for allowing Mercedes-Benz of Orange Park to get you road ready once again - we wish you many safe and happy miles ahead!
Google Review
- August 26, 2022
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- August 26, 2022
Ted and the staff at Mercedes Benz Orange Park handled my issue quickly and gave a detailed explanation of issues that needed to be addressed. Excellent customer service and I highly recommend serving your car at this dealership.
Response from the owner Replied: Alan, thank you for the great review! We are so glad to hear that you had a successful service experience working with Ted. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Cars.com Review
- August 26, 2022
Just Purchased a 2016 CC from this dealership. Side note: Sale and process went smoothly. Marc was great. HOWEVER Purchased the car on Thursday 8/18. On Tuesday 8/23, the Car starts misfiring and giving me Codes P2015, P0300, P0301, P0302, P0303. I get it to a VW Dealership, Manifold needs to be...
Dealer Replied: I am disappointed to see that your experience has not been a more positive one thus far. We strive to wow our valued guests so I am sorry to see that we earned a 2-star review here. I would like to learn more about your experience so that I may pass your feedback along to my team and I hope you'll consider giving me a call to discuss the matter further. Thank you for your honest feedback, Sean Dowling - Pre-Owned Sales Manager - (904) 777-5900
Google Review
- August 26, 2022
5 star review for Paul in service! I had a tire issue resulting in an unplanned service visit during a busy work day. He made the entire experience easy and pleasant and the facility was welcoming and clean. Nothing I can think of that would have made the experience better, although I’m not a fan of...
Response from the owner Replied: Thank you so much for the review, Jeffrey! We're so happy to hear that Paul was welcoming and made your visit a wonderful one. We appreciate the kind words and trust in us to assist! See you again next time here at Mercedes-Benz of Orange Park.
Google Review
- August 26, 2022
Outstanding service experience. Ted went above and beyond, as usual.
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Orange Park made our day, Casey! Thanks for giving Ted a shout-out!
Yelp Review
- August 26, 2022
Just Purchased a 2016 CC from this dealership. Side note: Sale and process went smoothly. Marc was great. HOWEVERPurchased the car on Thursday 8/18. On Tuesday 8/23, the Car starts misfiring and giving me Codes P2015, P0300, P0301, P0302, P0303.I get it to a VW Dealership, Manifold needs to be...
Brianna Replied: Alexander - We strive to be straightforward with our customers and apologize that you ran into unexpected issues with your vehicle. As stated, the vehicle was sold "as is." I know this must be a frustrating experience, so we would be happy to speak with you directly. Please consider reaching out at the number below. Thank you. Contact information: Sean Dowling - Pre-Owned Sales Manager - (904) 777-5900
Google Review
- August 24, 2022
Response from the owner Replied: Domenic, thank you for taking the time to review Mercedes-Benz of Orange Park. We're thankful to have you as a customer.
Google Review
- August 23, 2022
Left by Carolyn E.
Always get A plus service. My service advisor, Ted K is the best ever! I have been with him since 2004! He needs a big promotion
Response from the owner Replied: Your continued confidence in Mercedes-Benz of Orange Park means so much to us! We will certainly let Ted know you can always rely on him, Carolyn. Have a fantastic day!
Google Review
- August 23, 2022
Left by Anita S.
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Anita!
Google Review
- August 22, 2022
Response from the owner Replied: Richard, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- August 22, 2022
The best experience ever we got here from the start to the end. Will recommend this place 1000 percent go here come here the best customer service ever. Thanks to Mr . Rivers and staff so friendly and they serve us food to. ❤️🙏
Response from the owner Replied: Thank you for the review. We are happy to hear that the Mercedes-Benz of Orange Park team was nice to work with. We appreciate these kind words, see you again next time!
Google Review
- August 22, 2022
Rodney was good to deal with
Response from the owner Replied: We are delighted to hear from you, Tom. Thank you for the great review of Rodney and Mercedes-Benz of Orange Park!
Google Review
- August 20, 2022
Response from the owner Replied: Hi Janet. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- August 19, 2022
Rodney was very professional and polite. I received great customer service.
Response from the owner Replied: Victor, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- August 19, 2022
Paul gave me best service while I was at the dealer today.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- August 19, 2022
The service was so exquisite...I am speechless!
Response from the owner Replied: We are grateful for your positive feedback of Mercedes-Benz of Orange Park. Thanks so much, Frank!
Google Review
- August 19, 2022
Response from the owner Replied: La'Keyia, we are so glad to hear that you had a successful experience working with Ted. We will be sure to pass on the kind words to him. Safe travels, and we hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- August 18, 2022
Left by Donald T.
Rodney worked closely with me to help get my vehicle repaired He was very professional and easy to work with. He made the repair process smooth and kept me informed at each step.
Response from the owner Replied: Rodney and the team are always here to help you out, Donald! Thank you so much for choosing Mercedes-Benz of Orange Park and please let us know if you need anything down the line!
Google Review
- August 17, 2022
Ted was absolutely amazing. When I arrived he escorted me to his desk, he made sure I had transportation to get to work & my car was ready the very same day. When I went back the next morning to pick up my car it was another amazing experience. It's always a pleasure working with the team at...
Response from the owner Replied: Ashely, we are thrilled that Ted and our team delivered the VIP experience! Thank you for sharing and leaving Mercedes-Benz of Orange Park a five-star review. It's a pleasure assisting you with your vehicle. Until next time!
Google Review
- August 17, 2022
Rodney is great!
Response from the owner Replied: Michael, thank you for leaving a great review of Rodney and Mercedes-Benz of Orange Park!
Google Review
- August 17, 2022
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Orange Park, John!
Google Review
- August 16, 2022
Left by Latrice O.
I always have a wonderful experience when I need to bring my vehicle in for service. Ted Kypreos is who I always try to make my appointments with. Hands down his customer service is exceptional!
Response from the owner Replied: Latrice, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Ted. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- August 16, 2022
Response from the owner Replied: Thanks for giving Mercedes-Benz of Orange Park the chance to serve you! We appreciate your kind words and repeat business. See you next time!
Google Review
- August 16, 2022
Quick service and great communication
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- August 16, 2022
Response from the owner Replied: Your five-star rating makes our day, Liel. Thank you so much! - the Mercedes-Benz of Orange Park team
Google Review
- August 15, 2022
Zarinea made my service experience less stressful and she kept me informed every step.
Response from the owner Replied: This is what we love to see! We're delighted Zarinea made your experience smooth. Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- August 14, 2022
Response from the owner Replied: We're glad you have complete confidence in our team! Thank you for the tremendous review and for choosing Mercedes-Benz of Orange Park - we'll be here whenever you need us next!
Google Review
- August 13, 2022
Mike was great and the service is great. The only problem I have is that whenever you call it takes them forever to answer the phone and that’s really annoying.
Response from the owner Replied: Carmen, I apologize for your difficulty trying to reach our team. This feedback will be addressed and help us improve moving forward. Thank you for commending the excellent work of Mike and supporting the growth of Mercedes-Benz of Orange Park! Kind regards, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- August 12, 2022
Get a second opinion! Took my wife's E550 here for diagnosis and they came back with a quote for over $4,300 dollars. Took it to an independent mechanic who fixed it for $380!! The mechanic then showed me what Mercedes of Orange Park said was wrong and showed how that wasn't even possible (MB of...
Response from the owner Replied: We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. I regret that your recent experience fell short of our usual standards, and if there are any other details you'd be willing to share with me, I would appreciate a chance to take your call.Josh Tanner - Service Manager - (904) 777-5900
Google Review
- August 12, 2022
I went in for a service. Since I stepped in the door the service was phenomenal. They paid attention to what I was telling them about my vehicle .Thanks Rodney and the Mercedes fanily.
Response from the owner Replied: Kim, thank you for leaving Mercedes-Benz of Orange Park a five-star review! We are delighted to see such positive feedback for Rodney and our team. It will be a pleasure to assist you again down the road!
Google Review
- August 12, 2022
Response from the owner Replied: Todd, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Cars.com Review
- August 11, 2022
Recently purchased a new 2022 GLS 63 from Orange Park Mercedes’. As usual sales staff was terrific and made purchase very enjoyable. Had to take car back for protective coating application. Called Ted K my usual Service Technician and he quickly arranged to have loaner car and set appointment. Days...
Dealer Replied: Ted, thank you for the great review! We are so glad to hear that you had a successful experience working with Ted and the Mercedes-Benz of Orange Park team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!
Google Review
- August 11, 2022
Left by Pamela V.
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we always value and appreciate our customers’ feedback. Thank you Pamela!
Google Review
- August 11, 2022
Love this dealership! I purchase my vehicles from here and have service done here as well. They provide the most fabulous cafe where delicious breakfasts and lunches are served. Kayla is great! Josh is hands on and ensures satisfaction of the customers. Mr Aaron Mong has the BEST dealership in...
Response from the owner Replied: Hi Beverley - Thank you for giving a shoutout to Josh, Aaron, and the Mercedes-Benz of Orange Park team! We are so glad to deliver five-star service. See you next time!
Google Review
- August 11, 2022
Thanks so much to the Mercedes-Benz of Orange park team. Specifically Zarinea, she made sure that I was back in my car as soon as possible and was very patient with me. Thanks again Zarinea🙏
Response from the owner Replied: Joanne, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Zarinea. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- August 10, 2022
Andy alone gets 5 stars- very knowledgeable and helpful during entire experience. Highly recommend MBOP and Andy.
Response from the owner Replied: Thank you, William, for this wonderful review of Andy at Mercedes-Benz of Orange Park! We appreciate your recommendation and wish you safe travels!
Google Review
- August 09, 2022
Response from the owner Replied: Thank you Hetal. We look forward to seeing you again at Mercedes-Benz of Orange Park!
Google Review
- August 09, 2022
The service is subpar as usual.
Response from the owner Replied: Customer feedback is important to us so we appreciate you leaving us a review. I'm wondering if you would be willing to speak with me about your experience directly. If so, please give me a call at your convenience. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- August 09, 2022
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- August 06, 2022
Great service did a good job explaining everything and provided different options.
Response from the owner Replied: We're glad you received the excellent service we strive for, Frank! Thank you for the terrific review and for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- August 06, 2022
Bought a used car that this dealership had not too long ago Lexus GS 450h after I discovered the sunroof seal had to be replaced along with 4 mark levison speakers blown then airbag light & check hybrid system light I did some tracking from Lexus and was told this light was on before recommending to...
Response from the owner Replied: Carmine, I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a seamless purchase experience for our guests, and it is disappointing that this has not been better reflected in your time working with us. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing, please feel free to reach out. Best, Sean Dowling - Pre-Owned Sales Manager - (904) 777-5900
Google Review
- August 05, 2022
Great service, great friendly service advisor
Response from the owner Replied: Garry, thank you for taking the time to review Mercedes-Benz of Orange Park! It really means a lot to see you had a positive experience.
Google Review
- August 05, 2022
Andy was service representative and he did an excellent job. Very knowledgeable and professional.
Response from the owner Replied: Mike, it is gratifying to hear that Andy and the team gave you a five-star experience! Thank you for trusting Mercedes-Benz of Orange Park with your business and for sharing your feedback. Have a wonderful day!
Google Review
- August 05, 2022
Response from the owner Replied: Hi Mark, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a review.
Google Review
- August 03, 2022
outstanding service
Response from the owner Replied: Calvin, thank you for leaving Mercedes-Benz of Orange Park your positive feedback!
Google Review
- August 03, 2022
Service with this location is always top notch! I just adore my service advisor he’s amazing!
Response from the owner Replied: Angel–We are delighted to hear you always enjoy your service visits to Mercedes-Benz of Orange Park! Thank you for the 5-stars, and have a great day!
Google Review
- August 03, 2022
Good service, very helpful
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Cars.com Review
- August 03, 2022
Exceptional service from my service provider Zarinea. I highly recommend her to anyone needing help. She was very thorough and informative. Quick, fast and courteous
Dealer Replied: Edwin–Thank you for stopping by to share your recent service visit at Mercedes-Benz of Orange Park! We are thrilled it went seamlessly and look forward to seeing you again!
Cars.com Review
- August 02, 2022
Recently my car was subject to a emission recall. I had been dealing with Ted K. specifically from the dealership. Prior to the revision I was able to discuss any performance changes I could expect ,save some possible change in def consumption, there were none. Also I took the opportunity to sit...
Dealer Replied: George, thank you for the great review! We are so glad to hear that you had a successful service experience working with Ted, Adam, and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- July 30, 2022
Excellent customer service from the team at Mercedes of Orange Park. Thank you Paul, there is only one place I will take my car for service.
Response from the owner Replied: Your review is everything we hope to see, Justin! We're overjoyed Paul and the rest of the team provided excellent service. It's an honor to work with loyal Mercedes-Benz of Orange Park customers like you. Thank you!
Cars.com Review
- July 29, 2022
Rodney Rivers has been our advisor for over 5 years and he always goes above and beyond for me and my family. The repairs were done is a very timely manner.
Dealer Replied: Ana, We appreciate you taking a moment to highlight Rodney's hard work. Thank you for always choosing Mercedes-Benz of Orange Park!
Google Review
- July 29, 2022
This is by far the best dealership I’ve ever bought a Mercedes Benz from. The entire staff was amazing. I highly recommend!!
Response from the owner Replied: Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- July 29, 2022
Service experience went better than expected. Paul my service advisor was professional and knowledable and helpful. Service A took less than two hours.
Response from the owner Replied: Thank you for the review and kind words! We're glad that Paul was professional and knowledgeable, see you again next time here at Mercedes-Benz of Orange Park!
Cars.com Review
- July 29, 2022
Paul my service advisor was great and knowledgeable due to the issues my vehicle was having and he that the tires were mounted incorrectly by discount tire center Respectfully, Earnest Green
Dealer Replied: Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back!
Google Review
- July 28, 2022
Today I had another amazing experience with the Mercedes-Benz of Orange Park Service Team! Everyone is very proactive and thoughtful! Also I’d like to give a shoutout to Rodney from service! Thanks MB OP Team!!!
Response from the owner Replied: We're glad you had yet another amazing experience with the Mercedes-Benz of Orange Park team! Thank you for your repeat business and for taking the time to share - we hope to see you back again down the road! Safe travels!
Google Review
- July 27, 2022
Ted great service representative
Response from the owner Replied: Accommodating and knowledgeable is how we strive to be, Lenell! Thank you for the amazing review and for trusting Mercedes-Benz of Orange Park with your service needs!
Google Review
- July 27, 2022
Response from the owner Replied: Michael, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Orange Park!
Google Review
- July 27, 2022
My experience was great. Thanks Mr. Rodney for all you help and thanks to Mercedes-Benz.
Response from the owner Replied: Gwendolyn, thank you for your kind rating and review! We're delighted that you enjoyed working with our team here at Mercedes-Benz of Orange Park. We will be sure to pass your kind words along!
Google Review
- July 26, 2022
Response from the owner Replied: Nothing better than a great review, thanks Rayshawna!
Google Review
- July 26, 2022
Response from the owner Replied: We're so glad to hear it, Michael! Thank you for the stellar review and for choosing Mercedes-Benz of Orange Park!
Google Review
- July 23, 2022
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- July 22, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- July 22, 2022
Paul was incredibly professional and I thank him and his staff.
Response from the owner Replied: Robert, thank you for sharing a great review of Paul and Mercedes-Benz of Orange Park!
Google Review
- July 20, 2022
Response from the owner Replied: We are so happy that the Mercedes-Benz of Orange Park team delivered an excellent experience. Thank you Cindy!
Google Review
- July 20, 2022
I want to thank Jabari Fowler from Mercedes Benz of Orange Park for his extraordinary personality and the EXCELLENT customer service provided to myself and my husband last night while purchasing a vehicle. He was very knowledgeable, thorough, patient and understanding to our needs. He went over and...
Response from the owner Replied: It makes us proud to hear that Zarinea went above and beyond to resolve your issue and ensure your experience at Mercedes-Benz of Orange Park was nothing less than 5-stars! We will be sure to let her know you appreciated her excellent customer service. Thank you for your feedback, and we hope to assist you again in the future!
Google Review
- July 20, 2022
The service is second to none, and the cheerful attitude of all who work there is infectious. My visit made my day.
Response from the owner Replied: Jerry, we're glad we're delivering the unparalleled service and customer care we strive for! Thank you for the amazing review and for trusting Mercedes-Benz of Orange Park with your business! See you next time!
Cars.com Review
- July 20, 2022
Ted, my service agent at Mercedes of Orange Park, makes it very easy for me to get my car serviced! It’s easy in and easy out! He always arranges a courtesy ride , Uber, or rental car so I don’t have to wait! I love all aspects of Mercedes of Orange Park from service , sales, and customer service....
Dealer Replied: We're delighted that Ted stepped in to make sure your service experience with Mercedes-Benz of Orange Park went as seamlessly as possible. Thank you for the wonderful review, Joan!
Google Review
- July 18, 2022
Response from the owner Replied: Thank you Kaitlin for stopping by to leave us a wonderful review!
Cars.com Review
- July 16, 2022
My service manager, Ted, was excellent. He is so knowledgeable and professional. Many people I know, ask for Ted to take care of their service needs.
Dealer Replied: David, your confidence in Ted and the team means so much to us! Thank you for choosing Mercedes-Benz of Orange Park and for sharing a review. Drive safely!
Google Review
- July 15, 2022
The service Technician who came to inspect the brake booster is very professional and explained about the safety and came out the car is safe to drive. Thank you Mercedes’ Benz USA and Mercedes’ Benz of of orange park for taking this action.
Response from the owner Replied: This is a fantastic review! Thank you Michael for trusting the entire team at Mercedes-Benz of Orange Park with your Mercedes.
Google Review
- July 14, 2022
5 stars!!!
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you, Ann!
Google Review
- July 14, 2022
I enjoy the Service from the Fields group. It is an improvement from Brumos.
Response from the owner Replied: We're so glad our service never lets you down, MJ! From everyone here at Mercedes-Benz of Orange Park, thank you for your business and glowing review! Take care.
Google Review
- July 13, 2022
Response from the owner Replied: We're so glad to hear it, Sharon! Thank you for the wonderful review and for allowing Mercedes-Benz of Orange Park to serve you!
Google Review
- July 13, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Google Review
- July 13, 2022
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Tim!
Google Review
- July 13, 2022
Response from the owner Replied: Jackie, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- July 11, 2022
Breakfast ok
Response from the owner Replied: Thank you for your business and positive review, Robert - we appreciate it! - your friends at Mercedes-Benz of Orange Park
Google Review
- July 10, 2022
This mercedes would not cover warranty repairs done by Mercedes of Jacksonville and Jacksonville Mercedes is owned by same. Both will not return calls or cover repairs. Very unprofessional and low class operations. UNLESS OF COURSE YOU JUST HAND THEM YOU WALLET NOT KNOWING ANY BETTER.
Response from the owner Replied: I'm sorry we couldn't better accommodate you, David, and that you are upset with our communication. I would be glad to discuss this with you further and see what guidance or assistance I can provide. Please be in touch if you'd like to have that conversation. All the best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- July 10, 2022
Response from the owner Replied: Alberto, thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- July 09, 2022
BRAVO...good work though still seems overly expensive. 4-wheel alignment of $190.00 is too much.
Response from the owner Replied: Thank you for the great review, Ken! We are glad to hear that Andy delivered satisfactory service. See you down the road, and thanks again for choosing Mercedes-Benz of Orange Park!
Google Review
- July 09, 2022
Response from the owner Replied: We're thrilled that Zarinea and the Mercedes-Benz of Orange Park team were able to step in and make sure that your experience went as seamlessly as possible. Your confidence in us means a lot, George!
Google Review
- July 08, 2022
Response from the owner Replied: Wow, we couldn't ask for a better review! We're thrilled Andrew and the rest of the team welcomed you back with exceptional, courteous assistance that shaped such a wonderful experience. From all of us at Mercedes-Benz of Orange Park, enjoy your new ride!
Google Review
- July 08, 2022
Response from the owner Replied: We are grateful to have your business, La. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Orange Park Team
Google Review
- July 07, 2022
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind for you to share your experience, Novella.
Google Review
- July 07, 2022
Sean and the entire staff are top notch from the service department all the way to the car sales I have never had a bad experience. I have been doing business with them for years and will continue to do so. Prompt,courteous and respectful. Thank you.
Response from the owner Replied: Don, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Sean and the Mercedes-Benz of Orange Park team. Drive safely, ad we hope to see you back again down the road!
Google Review
- July 07, 2022
Left by Antoward U.
Ted at Orange Park Mercedes-Benz provided excellent service. Outstanding!
Response from the owner Replied: Antoward, your kind review warms our heart! - Mercedes-Benz of Orange Park Team
Google Review
- July 06, 2022
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park, thanks so much Fred!
Google Review
- July 06, 2022
Response from the owner Replied: Mario, your review is what we love to see! We're delighted Andy has provided excellent service that's shaped your positive Mercedes-Benz of Orange Park experience. Until next time!
Google Review
- July 01, 2022
They are very professional
Response from the owner Replied: Gloria, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orange Park!
Google Review
- June 30, 2022
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you Annetta!
Google Review
- June 29, 2022
Response from the owner Replied: We love seeing 5 star reviews. Thanks Regina!
Google Review
- June 29, 2022
Outstanding Customer Service, the Service advisors is knowledgeable, friendly and efficient. Promote her or bonus her for doing an excellent job.
Response from the owner Replied: We're glad our service team took such outstanding care of you and your vehicle, Willie. Thank you for the phenomenal review and for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- June 28, 2022
OEM repair and support is valued. Honors veterans too!
Response from the owner Replied: It's wonderful to hear from our great customers. Thank you for always trusting Rodney and the Mercedes-Benz of Orange Park team to get the job done. Take care!
Google Review
- June 28, 2022
The best service we have ever had. Mercedes documents each repair with a video. Also they are available for any questions. I had the best (not stressful) experience with Mercedes’ Orange Park.
Response from the owner Replied: Thank you for being such a fan of the Mercedes-Benz of Orange Park service team, Robin! We will be sure to let everyone know you appreciated all of their hard work. Safe travels!
Google Review
- June 28, 2022
Paul was wonderful full of joy and kindness and very knowledgeable. And was very helpful. He made sure I was in and out in a timely manner. And made sure I had what I needed. Thank you Paul
Response from the owner Replied: Destiny, we are delighted that Paul took such great care of you and earned your glowing review! Thank you for choosing Mercedes-Benz of Orange Park, we hope to welcome you back in the future.
Google Review
- June 28, 2022
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Orange Park! See you next time, Brenda.
Google Review
- June 25, 2022
Response from the owner Replied: Thank you for the great review, Art! We're glad our team didn't let you down. We appreciate you doing business here at Mercedes-Benz of Orange Park and hope to see you again soon!
Google Review
- June 25, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- June 24, 2022
very nice and curtious
Response from the owner Replied: Yvette–Thank you for this lovely review and shout-out to Rodney. We hope to see you again at Mercedes-Benz of Orange Park!
Google Review
- June 24, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you Jacquelyn!
Google Review
- June 24, 2022
Response from the owner Replied: Sophia, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Google Review
- June 24, 2022
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Orange Park Team, Chris!
Google Review
- June 23, 2022
Response from the owner Replied: These are all things we love to hear, Gayle! We're thrilled Mike welcomed you with courteous, knowledgable communication that answered your questions and kept you updated on your car's diagnostic report. We're glad to hear your car's maintenance was completed on time and that you enjoyed the wash and interior cleaning. Mercedes-Benz of Orange Park is delighted to deliver a seamless experience and we hope to see you again soon!
Google Review
- June 23, 2022
Response from the owner Replied: Tommy, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- June 23, 2022
Response from the owner Replied: Reviews like this one make our day, Esperanza! Thanks from the Mercedes-Benz of Orange Park team!
Google Review
- June 22, 2022
Response from the owner Replied: Albert - Your feedback is much appreciated!
Google Review
- June 21, 2022
Response from the owner Replied: Matt, we are thrilled that the Mercedes-Benz of Orange Park team exceeded your five-star expectations! We'll give kudos to Andy for doing an excellent job. See you next time!
Google Review
- June 21, 2022
Response from the owner Replied: Nita–Thank you for recognizing the work we put in to provide excellent customer service! Those of us at Mercedes-Benz of Orange Park appreciate your business and look forward to seeing you again!
Google Review
- June 21, 2022
Response from the owner Replied: We aim to go above and beyond for every guest, Ansil, and we're glad we're succeeding! Thank you for the wonderful review and for allowing Mercedes-Benz of Orange Park to assist you! Take care.
Google Review
- June 21, 2022
Response from the owner Replied: Thank you so much for your glowing review, Jahel! We appreciate your continued support and look forward to your next visit!
Google Review
- June 21, 2022
Response from the owner Replied: Thanks for your review, Demisa! We're glad Zarinea delivered efficient, honest, and informed service that made your Mercedes-Benz of Orange Park experience seamless. We hope to work with you again soon!
Google Review
- June 21, 2022
Response from the owner Replied: Minisha, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- June 21, 2022
Response from the owner Replied: Joe - I’m sorry to see that you were not 100% satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- June 21, 2022
Response from the owner Replied: Hi Charlie - Thank you for leaving Mercedes-Benz of Orange Park a five-star review! It was a pleasure assisting you with your flat tire and ensuring your experience was enjoyable. Drive safe, and we'll see you down the road!
Google Review
- June 21, 2022
Response from the owner Replied: We're so glad to hear that Rodney took good care of you, Wellington! Thank you for the fantastic review and for allowing the Mercedes-Benz of Orange Park team to serve you! Till next time.
Google Review
- June 21, 2022
If you’re a minority from the states, DO NOT go to Jabari. He will automatically assume that you’re from another country and compliment you by telling you that you speak “good” English. Never had this kind of encounter from a dealer in my life. I did not serve this country to be encountered like...
Google Review
- June 20, 2022
Response from the owner Replied: Jo, we are grateful for your review. It means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- June 19, 2022
Wow extremely dishonest sales department.I purchased a car from Mercedes Benz of Orange Park in April 2020. My salesman, Jabari Fowler, handed me a CarFax that was printed on 3/16/20 (I still have the original copy with date of print in the corner). There was no mention of an accident. Furthermore,...
Response from the owner Replied: I am very sorry to hear about your frustrating experience. We are committed to being upfront with customers so it was concerning to see this feedback. I think it might be best if we spoke directly and I invite you to give me a call. Thank you, Sean Dowling - Pre-Owned Sales Manager - (904) 777-5900
Cars.com Review
- June 17, 2022
Knowledgeable, friendly, efficient, patient. I was able to have a conversation with Andy and inform him of work that had already been done on my vehicle so they wouldn't have to spend time repeating things that didn't need to be done again. The car runs smoother and better, and now I have plans to...
Dealer Replied: We are happy to hear that our team took great care of your vehicle! Thank you for choosing Mercedes-Benz of Orange Park for your service needs, we look forward to welcoming you back next time.
Google Review
- June 17, 2022
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Orange Park, George!
Google Review
- June 16, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- June 16, 2022
Response from the owner Replied: We are so happy our Mercedes-Benz of Orange Park team earned your five stars. Thanks John!
Google Review
- June 15, 2022
Response from the owner Replied: Thank you Michael for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- June 15, 2022
Response from the owner Replied: Dennis, we appreciate the stellar review!
Google Review
- June 14, 2022
Service is grossly over priced, but to be expected at MB. Rodney is my SA and I will not work with anyone except him. I actually followed him from the other location. He is honest, patient and knowledgeable. If Rodney is off, I will literally let my car sit before I take it to another SA. Not...
Response from the owner Replied: JL, thank you for your continued business and confidence in Rodney! He is an asset to the Mercedes-Benz of Orange Park team and will be elated to see your kind remarks. Your feedback is appreciated, and your willingness to support our business is what we strive for. It is a pleasure to work with you and service your vehicle!
Google Review
- June 14, 2022
Response from the owner Replied: Tom, thank you for your great recommendation! We are happy to have you as a Mercedes-Benz of Orange Park customer.
Google Review
- June 14, 2022
Response from the owner Replied: Michael, thank you for supporting Mercedes-Benz of Orange Park!
Cars.com Review
- June 14, 2022
Left by Ruphlal G.
Service Advisor is very knowledgeable and always helpful. He explained the work that is going to be done. There was another problem and he had it fixed at no codt
Dealer Replied: We are thrilled that our team could deliver a five-star experience for you! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your support on our page. Drive safely!
Google Review
- June 14, 2022
Response from the owner Replied: We are honored to receive your support, Kamal. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- June 14, 2022
From the moment I pulled into the line for service to the moment I sat down with Andy to pay my bill I was treated with respect and with kindness. I love that they offer free refreshments and a comfortable waiting area. They even offered to drive me where I needed to be but I chose to wait. I will...
Response from the owner Replied: Laura - We are delighted to hear that from start to finish you had a five-star experience at Mercedes-Benz of Orange Park. Thank you for recommending us and giving a shout-out to Andy! We look forward to seeing you at your next visit. Safe driving!
Google Review
- June 10, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- June 09, 2022
Response from the owner Replied: An, thanks for giving us the opportunity to serve you! - Mercedes-Benz of Orange Park Team
Google Review
- June 09, 2022
Response from the owner Replied: Cory, thank you so much from all of us at Mercedes-Benz of Orange Park!
Cars.com Review
- June 09, 2022
Ted was very nice and professional.. he try and find ways to help the customer. The dealership is clean and everything great. On a negative the prices in way too high.
Dealer Replied: Lily, thank you for the review! We are glad to hear that you had a successful service experience working with Ted. With regard to the rest of your feedback, we strive to keep our prices competitive, and I would be happy to speak with you to see what more I can do to address your concerns. If you are willing, please feel free to give me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- June 08, 2022
Rodney and the staff of Mercedes-Benz of Orange Park gave the best service ever. Friendly, classy and professional.
Response from the owner Replied: Chandra, we're delighted that you enjoyed working with Rodney here at Mercedes-Benz of Orange Park. Thank you for taking the time to share this great feedback!
Google Review
- June 08, 2022
Ted, is very attentive and wonderful customer service! Always top A1 top notch
Response from the owner Replied: Max, thank you for the positive review of Mercedes-Benz of Orange Park and for trusting us with your automotive needs! We'll be sure Ted receives your kudos. Take care!
Cars.com Review
- June 08, 2022
Wonderful, Professional, Courteous, Prompt❗️Everyone, Ted, Andy and all the rest were Great! We service both of our cars here and wouldn’t go anywhere else...Thanks to Everyone
Dealer Replied: "Professional, courteous, and prompt" are words we love seeing in our customer's feedback, Nancy. Thanks so much for the shoutout! We will certainly let Ted and Andy know you can always count on them. Take care! - Mercedes-Benz of Orange Park
Google Review
- June 08, 2022
To whom it may Concern,I will provide a brief, if that is even possible, recap of what occurred. Long story short I brought my car in for a speaker issue, only to return with several other issues. I dropped my car off on MAY 16th at 730 am. A thorough inspection of the exterior of my vehicle and...
Google Review
- June 07, 2022
Response from the owner Replied: Abhijeet, thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- June 07, 2022
Alex in sales and Ted in service are AMAZING! I wouldn’t go anywhere else. They are so attentive and helpful. I would recommend them to anyone.
Response from the owner Replied: Thank you for your praise, Addie! We're thrilled that Alex and Ted have delivered excellent service that has so positively impacted your experience at Mercedes-Benz of Orange Park. We are honored to work with you and look forward to seeing you again!
Google Review
- June 07, 2022
Response from the owner Replied: Meg, we are so thankful for your business and your review! - Mercedes-Benz of Orange Park Team
Google Review
- June 04, 2022
Ted is awesome in service. Have bringing my car to him for years and would not trust anyone else. Very professional, knowledgeable, personable and caring.
Response from the owner Replied: Ted and the team are delighted to see your lovely review, Chrissie! Thank you for supporting Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- June 04, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- June 03, 2022
Response from the owner Replied: Thelma, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- June 03, 2022
I could not have been more pleased with the service and my service manager Zarinea! You all were rock stars! Thanks for all you do!
Response from the owner Replied: We're delighted Zarinea stepped in to make sure you were taken care of. Thanks for the shoutout, Cathy! - Mercedes-Benz of Orange Park
Google Review
- June 03, 2022
Left by Zena R.
Response from the owner Replied: Zena, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- June 03, 2022
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Orange Park, Conard!
Google Review
- June 03, 2022
Response from the owner Replied: Jmarie, thank you for your review. We really appreciate it! - The Mercedes-Benz of Orange Park team
Google Review
- June 02, 2022
Left by Larry D.
Response from the owner Replied: We're glad you had a quick and satisfying visit, Larry! Thank you for the phenomenal review and for mentioning Paul's great work! We hope to see you again next time. - your friends at Mercedes-Benz of Orange Park
Google Review
- June 01, 2022
They dropped my car from the tow truck into their building and then denied it until we looked at the videos, charged me twice for a transmission that they did not fix properly the 1st time, were not even able to fix two other problems with my star command unit and the computer, which I fixed myself...
Response from the owner Replied: I am sorry to see that your service experiences with my team have been anything less than stellar. We certainly aim to deliver top-notch services to our guests, so know that I take this review seriously. If you would like to give me a call to discuss your experiences in greater detail, I would be happy to chat. Thank you for your feedback, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- May 31, 2022
Response from the owner Replied: Devonte, we appreciate your business and kind review! The team at Mercedes-Benz of Orange Park looks forward to seeing you again soon.
Google Review
- May 29, 2022
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Carol!
Google Review
- May 27, 2022
Response from the owner Replied: Lloyd, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- May 26, 2022
I followed Zarinea from her previous Mercedes dealership to her new location. She continues to provide excellent customer services. Her attention to detail is impeccable. She always makes you feel welcome and like you matter. She makes each visit a pleasure and does her best to provide the necessary...
Response from the owner Replied: Wow! It is great to see that Zarinea is going above and beyond to make your service appointments great! Thanks for supporting Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- May 26, 2022
Class act dealership, very nice! Zarinea was totally professional, what an excellent service consultant!
Response from the owner Replied: Thanks for giving Zarinea and the Mercedes-Benz of Orange Park team your kudos! We're happy that you're happy, Shane. Take care!
Cars.com Review
- May 26, 2022
Ted was great to work with very knowledgeable and a great guy to talk with Will deal with him for all my services on my auto
Dealer Replied: Ted and the team are always happy to help you out, Paul! Thank you for supporting Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- May 26, 2022
Left by Ann S.
Response from the owner Replied: It makes our day to see reviews like this, Ann! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- May 25, 2022
Left by Thomas Y.
Very professional staff ! Thanks for the great service !
Response from the owner Replied: Thomas, thank you for the great review! We are so glad to hear that you had a successful experience working with the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back!
Google Review
- May 25, 2022
Great place for servicing your car. I always have a great experience.
Response from the owner Replied: Eric, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- May 25, 2022
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- May 25, 2022
Left by Gloria T.
Rodney was very professional and make sure I was please with the work done on my car. I have being getting my service done on my Mercedes since 2015, and is very please.
Response from the owner Replied: Gloria - thanks for trusting us to take care of your vehicle! We are glad to have your business here at Mercedes-Benz of Orange Park.
Google Review
- May 25, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Cars.com Review
- May 25, 2022
They go that extra mile to make sure you are satisfied!! Excellent dealership and personnel. Would recommend them very highly for both buying and service!
Dealer Replied: Anna, thank you for the five-star review for Mercedes-Benz of Orange Park! Going the extra mile for our customers is what we love to do, and it's validating to read this was just the impression we left. See you next time!
Google Review
- May 22, 2022
Response from the owner Replied: Thank you for sharing your feedback! It was our pleasure to assist you and we hope to see you at Mercedes-Benz of Orange Park again down the road.
Google Review
- May 21, 2022
Response from the owner Replied: Jason, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Orange Park!
Google Review
- May 21, 2022
Response from the owner Replied: This feedback means a lot to us! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to share your experience with our team. We hope to see you again down the road!
Google Review
- May 20, 2022
I continue to enjoy owning my Mercedes Benz. The staff there make me feel good about my purchase and getting it serviced. Marc and Wade are top notch!#mercedesbenz #bestornothing
Response from the owner Replied: Earl, we are so glad that you are loving your Mercedes-Benz, and the Mercedes-Benz of Orange Park team has always ensured it is taken care of. Thanks for giving a shoutout to Marc and Mike, and we'll see you soon. Until then, drive safe!
Google Review
- May 20, 2022
Absolutely wonderful service, great communication
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park always appreciates the positive feedback. Thank you Mary!
Google Review
- May 20, 2022
Response from the owner Replied: Ron, thank you for stopping by to leave us a wonderful review!
Google Review
- May 19, 2022
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Matt!
Google Review
- May 18, 2022
The service writer Ted K was Great, very attentive to details an prompt with texts & return phone calls. I highly recommend Ted & Fields MB
Response from the owner Replied: We're glad Ted and the Mercedes-Benz of Orange Park team took such great care of you, Richard! Thank you for your business and fantastic review - we hope to see you back again down the road!
Google Review
- May 18, 2022
Response from the owner Replied: Much appreciated Gus!
Google Review
- May 18, 2022
Left by Michael A.
Response from the owner Replied: Michael, thanks for leaving Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- May 18, 2022
Keith was a great salesperson and the process was very easy. I would highly recommend them for service and sales.
Response from the owner Replied: Len, thank you for the great review! We are so glad to hear that Keith delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- May 17, 2022
WORST CUSTOMER SERVICEVery let down. We had an appointment to drop off a vehicle on Wednesday. Thursday afternoon I called multiple times and was hung up on or transferred multiple times. Friday after calling 5 times I was finally able to get ahold of the Service advisor who told me not to call...
Response from the owner Replied: Timothy, I'm sincerely sorry our lack of communication has left a negative impression. We aim for attentive and accommodating client care, and it's hard to hear we missed that mark. I will address this review with my staff to ensure we're doing all we can to follow up on client inquiries promptly and effectively, but I also invite you to contact me if you'd like to discuss this. I hope we can regain your confidence down the road. All the best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- May 16, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Yelp Review
- May 15, 2022
I have purchased 3 vehicles from this dealership. I was looking to purchase my fourth. In November of last year, I was given detailed information about a new E450 that was on its way to the dealership. I followed up with the salesperson, Mark and the sales manager Alex 3 times. I was told it is on...
Brianna Replied: Jeffrey - thanks for sharing. I am really sorry to hear that the car you wanted ended up being sold to another customer. We strive to make the buying process seamless, and I regret that we let you down. We never want to lose the confidence of our loyal customers, and I apologize that this wasn't reflected in your experience. I'll pass your feedback along to the team, and if we can do anything else for you, let us know. Thanks. Contact: Alex Shelver - New Car Sales Manager - (904) 777-5900
Google Review
- May 14, 2022
good service,Thanks Andy Trowbridge
Response from the owner Replied: Elio, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- May 13, 2022
In and out in a timely manner. Everyone was professional. All questions answered quickly.
Response from the owner Replied: Ernest, we're over the moon you had a timely and professional experience with the Mercedes-Benz of Orange Park team. Thank you for your business and incredible review - it was our pleasure to assist!
Google Review
- May 13, 2022
Very professional nice welcome super friendly staff
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- May 12, 2022
Andy and Chris was awesome….The service was excellent!
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- May 12, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you Andrea!
Google Review
- May 12, 2022
O.P. Mercedes serviced my 1976 Mercedes 280, the Service, knowledge and professionalism was fantastic! Definitely Mr. Fields knows how to run and manage his business! Thank you to all and specifically the Mechanic!
Response from the owner Replied: Max - thank you for the review! We're glad to have your business and pleased that you trust us to ensure you are well taken care of. See you again next time here at Mercedes-Benz of Orange Park!
Google Review
- May 11, 2022
Mercedes Benz Orange Park and my service technician, Ted Kypreos, came highly recommended and I was not disappointed! Professional, friendly, honest, prompt - everything you could want! He made some great suggestions for minor repairs and some cosmetic enhancements as well. I made my next follow up...
Response from the owner Replied: Lynley - Thank you for sharing so many kind words! We are delighted to hear that Ted took excellent care of you and your vehicle and made your repair experience five-star worthy. All of us at Mercedes-Benz of Orange Park appreciate your support!
Google Review
- May 11, 2022
Professional, efficient and courteous service.
Response from the owner Replied: Richard, thank you for your business and your great review of Mercedes-Benz of Orange Park!
Google Review
- May 10, 2022
Response from the owner Replied: Hi Byron. We appreciate you taking the time to leave Mercedes-Benz of Orange Park a review, thank you!
Google Review
- May 10, 2022
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, we appreciate your business!
Google Review
- May 10, 2022
Response from the owner Replied: Keith - We take customer satisfaction seriously and it's disappointing to see your low rating. Would you be willing to give me a call? I'd like to see if there is anything that I can do to help here. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- May 09, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- May 07, 2022
Response from the owner Replied: Chabens, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Cars.com Review
- May 07, 2022
Prompt and quality service by Paul, and the food/beverage options while you wait are awesome. I dropped off my car instead of waiting, so they texted me a link to approve/deny recommended services, and later, another link with my invoice so I could pay remotely. Super convenient. 10/10 would recommend.
Dealer Replied: Jas, we are thrilled that you received such attentive service from Paul and the team. Thank you for trusting Mercedes-Benz of Orange Park with your business and for stopping by to share your experience.
Google Review
- May 07, 2022
Response from the owner Replied: Brian, thank you for leaving us your positive feedback. -Mercedes-Benz of Orange Park Team
Google Review
- May 06, 2022
Response from the owner Replied: We appreciate your positive feedback, Aunnetta. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- May 06, 2022
Response from the owner Replied: Jan, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- May 05, 2022
Response from the owner Replied: Eleanor, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- May 05, 2022
Response from the owner Replied: We’d like to express our gratitude for your kind review, thanks Darnell!
Google Review
- May 04, 2022
Left by Debbie M.
Response from the owner Replied: Debbie, thank you for your years of business at Mercedes-Benz of Orange Park! Ted is a wonderful addition to our team, and we are just as grateful as you that he has continued to work hard and keep our customers happy. Thanks for the five stars, and we'll see you back soon!
Google Review
- May 03, 2022
Response from the owner Replied: Karen, thank you for the positive feedback about your recent visit at Mercedes-Benz of Orange Park!
Google Review
- May 02, 2022
Great experience!!!! Rodney Rivers is excellent. Been working with him for 8+ years. Rodney is Always pleasant and thorough... Harris was great working with him as Cashier--professional and courteous. Manny was excellent in ensuring that he connected me on the phone to pick up my car and get to the...
Response from the owner Replied: Thank you for your confidence in Rodney, Harris, Manny, and the team! We appreciate your business and we hope to welcome you back to Mercedes-Benz of Orange Park in the future. Safe travels ahead!
Google Review
- May 02, 2022
Wonderful people, very helpful, especially because I was out of town
Response from the owner Replied: Thank you for the great review, Robert! We appreciate your business and we hope to have the opportunity to assist you again at Mercedes-Benz of Orange Park.
Google Review
- April 28, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Yelp Review
- April 28, 2022
UPDATE: I came in for a broken radiator that was rapidly leaking coolant due to hitting tire tread on i-95 N. I cannot even comprehend how incompetent these individuals are. Our service agent, Zarinea (not sure how it is spelt) would spend hours on end on a "lunch break" and not contact us. We...
Brianna Replied: Abby, I am really sorry to see that you didn't have a better service experience with our team. We certainly want more for our customers, and I apologize that your advisor wasn't more responsive and helpful. I'll pass these comments along to the team, and if we can do anything else to further assist you, please let our Service Manager, Josh Tanner, know at Josh Tanner - Service Manager - (904) 777-5900.
Google Review
- April 28, 2022
I cannot speak for their sales department as we did not buy our mercedes at this location, but their service department is TRASH. I don’t write reviews, but these people are so incompetent and inept that I am absolutely floored. Zero communication, unskilled service agents, and overall just poor...
Response from the owner Replied: Abby, I am really sorry to see that you didn't have a better service experience with our team. We certainly want more for our customers, and I apologize that your advisor wasn't more responsive and helpful. I'll pass these comments along to the team, and if we can do anything else to further assist you, please let me know. Best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- April 27, 2022
Response from the owner Replied: We are so glad we earned your business, thanks so much Chris!
Cars.com Review
- April 27, 2022
Zarinea was the most professional, courteous, and helpful. The gentleman who greeted us in the service lane fits in the same category. Your customer service training is clearly working.
Dealer Replied: Thank you for highlighting some of the Mercedes-Benz of Orange Park staff that made your service visit go off without a hitch. We appreciate it!
Google Review
- April 26, 2022
Thank you Ms Z Thompson for doing everything you could possibly do to make my experience pleasant. I really appreciate your customer service.
Response from the owner Replied: We're so happy that you had a pleasant experience with the Mercedes-Benz of Orange Park team, Deborah! Thank you for the fantastic review and for giving our staff a shout-out - your support means the world to us! Take care.
Google Review
- April 26, 2022
Have used Orange Park Mercedes several times for my service needs and as usual am totally satisfied. The combination of Brandon as my tech and Ted as my adviser is hands down a winner. I will continue to use this resource for my automotive needs in the future. P. S. My wife is happy too. Its her car.
Response from the owner Replied: Thank you for taking the time to highlight both Andy and Ted's great work, Larry! We appreciate having you as a customer and look forward to seeing you at Mercedes-Benz of Orange Park again next time. Drive safely!
Google Review
- April 26, 2022
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Orange Park a review, have a great day Howard!
Google Review
- April 26, 2022
Rodney have been my advisor for awhile and he’s always going above and beyond I would not trade him for any other advisor. Professional courteous and respectful. Tell me in this day and age where you find that.. I’ll wait Thanks for all that you do Rodney. If you need a great advisor at Mercedes of...
Response from the owner Replied: Thank you for the great review! We are so glad to hear that you are so confident in Rodney and the Mercedes-Benz of Orange Park team to get the job done. Drive safely, and we hope to see you back again down the road!
Google Review
- April 25, 2022
Response from the owner Replied: We look forward to serving you next time Gwen, thanks!
Google Review
- April 25, 2022
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Orange Park, Ivonne!
Google Review
- April 25, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- April 25, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Cars.com Review
- April 24, 2022
My service supervisor, Rodney Rivers, is top notch. He and his team always provide friendly and excellent service for my vehicle, with very little fuss. The customer service is why I selected this site above all others.
Dealer Replied: Michele, it makes our day to hear that the customer service Rodney and the team deliver is second to none! We're proud to go above and beyond for our guests, and we hope it's this level of service that will have you continuing to rely on Mercedes-Benz of Orange Park for many miles to come!
Google Review
- April 23, 2022
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Orange Park made our day, thank you Norman!
Google Review
- April 22, 2022
Left by Lucretia P.
Response from the owner Replied: Lucretia, thank you for taking the time to review Mercedes-Benz of Orange Park. We're thankful to have you as a customer.
Google Review
- April 22, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- April 22, 2022
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes-Benz of Orange Park, Robert!
Google Review
- April 22, 2022
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Griffin!
Cars.com Review
- April 22, 2022
We have been seeing our service advisor Ted K for over a decade. He never fails to amazed us. He’s always going above and beyond. We’re most appreciative for him and the staffs at Mercedes-Benz of Orange Park. Thank you so much!
Dealer Replied: Thank you for your loyalty to Mercedes-Benz of Orange Park. It's fantastic to hear that Ted continues to provide you with excellent service during each visit. We look forward to taking care of you next time!
Google Review
- April 22, 2022
Andy Is my service advisor and he is a true professional. He makes sure that all of my service requests are completed to perfection.
Response from the owner Replied: Hey Bruce, thank you for the review of Mercedes-Benz of Orange Park! We are glad to see that Andy took excellent care of you and your vehicle. See you next time.
Google Review
- April 21, 2022
Quick and easy service and sales. Would recommend to anyone!
Response from the owner Replied: Reviews like these make our day! Thanks for choosing Mercedes-Benz of Orange Park!
Google Review
- April 21, 2022
Very professional and efficient
Response from the owner Replied: Joanne, thank you for taking the time to write Mercedes-Benz of Orange Park a review!
Google Review
- April 20, 2022
Response from the owner Replied: Ryan, thank you for your business and your great review of Mercedes-Benz of Orange Park!
Google Review
- April 20, 2022
Response from the owner Replied: We are delighted to hear from you, Mary. Thank you for the great review of Mercedes-Benz of Orange Park!
Google Review
- April 20, 2022
Response from the owner Replied: Hi Jameel. Thank you for the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- April 19, 2022
Great service. Thank you Rodney for your assistance!
Response from the owner Replied: Vicky, we are happy to hear that Rodney and the team could deliver a five-star experience! Thank you from all of us at Mercedes-Benz of Orange Park and drive safely until we see you again.
Google Review
- April 19, 2022
Keith was great to work with and made us feel right at home at the dealership.
Response from the owner Replied: Thank you so much Jon! We appreciate your kind words and trust in Mike and the team to take care of your vehicle. We are grateful for your business and are pleased that you're satisfied with your experience here at Mercedes-Benz of Orange Park. See you again next time.
Google Review
- April 18, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer, thanks for the review!
Google Review
- April 16, 2022
Response from the owner Replied: David, your kind review warms our heart! It's great to see that the team was timely and nice to work with. See you again next time. - Mercedes-Benz of Orange Park Team
Google Review
- April 15, 2022
This was my first Mercedes purchase and I was a little scared. Brittany Jackson and the rest of the team were phenomenal. I am delighted!
Response from the owner Replied: Brittany and the team are always happy to help you out, Darlene! Thank you so much for supporting Mercedes-Benz of Orange Park and congrats on your new car!
Google Review
- April 15, 2022
Great service and exceptional staff.
Response from the owner Replied: Ruth, thank you for reviewing Mercedes-Benz of Orange Park!
Google Review
- April 15, 2022
rodney is the goat
Response from the owner Replied: Thank you for sharing your great review of Rodney! We hope to have the opportunity to work with you again at Mercedes-Benz of Orange Park.
Google Review
- April 13, 2022
It was my first time at Mercedes Benz and I am impressed.
Response from the owner Replied: We're glad your first visit left a wonderful impression, Ulrike! Thank you for the fabulous review and for taking your business to Mercedes-Benz of Orange Park!
Google Review
- April 13, 2022
Response from the owner Replied: We are grateful for your positive feedback, thanks so much Kenneth!
Google Review
- April 12, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- April 12, 2022
Paul was sharp, fresh and very accommodating and we both had a shared interest in cars in general which made for good conversation ……….. I was very pleased with my service.
Response from the owner Replied: Gary, we are happy to hear that you had such a positive experience with Paul and the team! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your feedback. Drive safely!
Google Review
- April 10, 2022
Response from the owner Replied: We're glad you had yet another terrific service experience with Mike and the Mercedes-Benz of Orange Park team, Peter! Thank you for the fabulous review and kind words - we hope to see you back again next time!
Google Review
- April 09, 2022
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Orange Park, Josephine!
Google Review
- April 08, 2022
Response from the owner Replied: Meghna, we appreciate the fantastic review of Mercedes-Benz of Orange Park!
Google Review
- April 07, 2022
service is very good and advisor is very informative to customer the waiting area is relaxing.
Response from the owner Replied: We are happy to hear from you, Ed! Thank you for supporting Mercedes-Benz of Orange Park, we hope to welcome you back in the future.
Google Review
- April 07, 2022
Very helpful with my car needs...thanks
Response from the owner Replied: Sarah, thank you for being such a great customer of Mercedes-Benz of Orange Park!
Google Review
- April 05, 2022
From the beginning with sales (Kyle Labriny) to service (Wade Forsyth, formerly with MerzBenz and Ted Kypreos) and everyone that assisted me everything as always with the 2 MerzBenz dealerships in Jacksonville FL (Orange Park and Atlantic Blvd) have been the best experiences and handled with ease....
Response from the owner Replied: Thank you, Angela! We are glad that Kyle, Wade, and Ted were wonderful to work with. We appreciate the kind words and appreciate your feedback! See you next time here at Mercedes-Benz of Orange Park.
Google Review
- April 04, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we always value and appreciate our customers’ feedback. Thank you Joyce!
Google Review
- April 04, 2022
My experience with Rodney at Mercedes is always 5-star! He is always professional, very knowledgeable and always keeps me updated on the status of my vehicle. He always goes the extra step to ensure my experience with Mercedes exceeds expectations. Thank you, Rodney.
Response from the owner Replied: Thanks for the review! We're glad to see that Rodney was professional, knowledgeable, and informative. We appreciate your trust in us to get the job done right. See you next time.
Yelp Review
- April 04, 2022
Brianna - I already spoke with him and it was a waste of my time . You are also missing the huge big picture !!!! My car was apparently fine then just blew up because he cleared the code and didn't look at my car ???????? It's okay I will call corporate.
Google Review
- April 04, 2022
Response from the owner Replied: Ted is one of our very best! Thank you for supporting Mercedes-Benz of Orange Park and we'll see you next time, Caroline!
Google Review
- April 02, 2022
Chris, in parts, was so helpful today. I showed up without an appointment as I was just down the street attempting to get a tire changed and didn’t have my lug nut lock in my car.He found the lock, replaced my locked lug nuts with regular ones and I was able to get back down the road and finish my...
Response from the owner Replied: Chris and the team are thrilled to see that your experience with Mercedes-Benz of Orange Park was a positive one, Landon! Thank you so much for your support and we'll see you next time!
Google Review
- April 02, 2022
Response from the owner Replied: Amaury - Customer feedback is important to us so we appreciate you leaving us a review. I'm wondering if you would be willing to speak with me about your experience directly. If so, please give me a call at your convenience. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- March 31, 2022
My car was brought in for my annual B service and was assigned to Paul Sanders, Assistant Service Manager. Mr Sanders was very helpful and knowledgeable. My car was serviced in a timely manner and I'm a very satisfied customer 😀
Response from the owner Replied: Warren, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Paul and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- March 29, 2022
Great experience with the staff. Paul the service manager was wonderful, honest, and caring for my family. He ensured before returning our car that it was safe and all our concerns meet. He also referred my wife to JD in sales who went over and above to help the wife find a vehicle to purchase. As...
Response from the owner Replied: "Wonderful, honest, and caring" are words we love seeing in our customer's feedback. Thank you so much for the glowing review, Rodney! We will certainly let JD and Paul know you and your wife appreciate their commitment to great customer service. Take care! - Mercedes-Benz of Orange Park
Google Review
- March 29, 2022
Response from the owner Replied: Reginald, thank you for taking the time to review Mercedes-Benz of Orange Park! It really means a lot to hear that you’re happy.
Google Review
- March 29, 2022
Dropping off my car was a breeze and seamless. As far as picking up my car, not so much. I received an email with the payment request. The email stated my advisor would contact me. I was never contacted by the advisor and I could not reach the service department to see if my car was ready. It took...
Response from the owner Replied: Kim- I am sorry that our team dropped the ball with our communication. We strive to be timely and responsive, but it's clear that we let you down. I'd hate to think that you were inconvenienced like this, and I am sorry we upset you. I'll pass this feedback along to our team in order to continue improving for our service customers. Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 27, 2022
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Orange Park, Thomas!
Google Review
- March 26, 2022
Response from the owner Replied: Hi Larahn, thanks so much for taking the time to leave Mercedes-Benz of Orange Park a review.
Google Review
- March 26, 2022
Response from the owner Replied: Sabrina, thank you for leaving Mercedes-Benz of Orange Park your positive feedback.
Google Review
- March 26, 2022
Friendly, professional staff. Vehicle ordered and delivered as promised.
Response from the owner Replied: We are always happy to help you out! Thanks for the glowing review of Mercedes-Benz of Orange Park and we'll see you next time!
Google Review
- March 26, 2022
Response from the owner Replied: Carmen, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Orange Park!
Google Review
- March 25, 2022
Ted Kypreos is the best! Thank you again for everything Ted! You’re amazing!😊
Response from the owner Replied: We are thrilled that you had such a great time working with Ted and our team! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to share your feedback. Drive safely!
Cars.com Review
- March 25, 2022
Rodney rivers is super. Team is good. Facility is top notch. Every time I go it’s easy in and out. Thank You mercedes of OP
Dealer Replied: We're so pleased Rodney and the rest of the Mercedes-Benz of Orange Park team always deliver a five-star service experience. Thank you!
Google Review
- March 24, 2022
Excellent Service
Response from the owner Replied: Thank you, Robert, for stopping in at Mercedes-Benz of Orange Park for service and writing our team a review!
Google Review
- March 24, 2022
Response from the owner Replied: Nothing better than a great review, thanks Gene!
Google Review
- March 23, 2022
Zarinea was an excellent service advisor.Wii ok Fl was completed timely. Entire staff very helpful and professional.
Google Review
- March 23, 2022
Left by Shanton C.
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, Shanton!
Google Review
- March 22, 2022
Response from the owner Replied: Ricky - I’m sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 22, 2022
I tried to do business with this company very disappointed if you live out of state don't do business with this company complete waste of time thanks for nothing Jabari Fowler
Response from the owner Replied: William - I'm disappointed to hear that you didn't have a more successful time working with our team. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please feel free to give me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 22, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- March 22, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- March 22, 2022
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Orange Park Team!
Google Review
- March 22, 2022
Always very informative… Respects your time.
Response from the owner Replied: Thank you Joy for stopping by to leave us a wonderful review!
Google Review
- March 22, 2022
Response from the owner Replied: Hi Monique - Thank you for continuing to trust the Mercedes-Benz of Orange Park service team with your vehicle! We will let Rodney know that his outstanding customer service ensured we could earn your five stars. Have a great day!
Google Review
- March 21, 2022
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Orange Park, Rhonda!
Google Review
- March 20, 2022
Response from the owner Replied: Verlin, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Orange Park.
Google Review
- March 19, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- March 19, 2022
First time I actually enjoyed buying a car ! Thank you Joe!
Response from the owner Replied: Rodney and the team are always happy to help you out, Kimberly! Thanks for supporting Mercedes-Benz of Orange Park!
Google Review
- March 18, 2022
We had a wonderful experience at Mercedes-Benz of Orange Park, our sales person Chris Bordes was the best person we could’ve asked for when looking for a new car. We had specific requests as to what our new GLS would be, and Chris made sure to let us know as soon as one that we liked arrived, and we...
Response from the owner Replied: Nicholas - It makes us so happy to see reviews like this one. We are delighted that Chris guided you through the buying process with helpful, attentive service and we really appreciate you commending them. All of us at Mercedes-Benz of Orange Park are grateful for your business! Safe driving in your Mercedes-Benz GLS-Class.
Google Review
- March 18, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- March 17, 2022
Gr8 experience excellent service
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Orange Park, thanks!
Google Review
- March 17, 2022
Great
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Orange Park, thank you very much!
Google Review
- March 17, 2022
Response from the owner Replied: This is the kind of feedback we love seeing! Thank you for giving Rodney such a special shoutout. We look forward to seeing you at Mercedes-Benz of Orange Park again next time, Erle. Take care!
Google Review
- March 17, 2022
Response from the owner Replied: Willis, thank you for visiting Mercedes-Benz of Orange Park!
Google Review
- March 16, 2022
Awesome service. My service advisor Andy is great and just ready to help. My 2nd time back and they had the parts available and just replaced the parts right there and then, all done on the same day, no need to travel back and forth from St. Augustine. In my honest opinion, MB of Orange Park...
Response from the owner Replied: We are happy to hear that you have had such positive experiences with Andy and the team! Thank you for choosing Mercedes-Benz of Orange Park for your service needs and for taking the time to share your feedback. Drive safely!
Google Review
- March 16, 2022
Once again this Mercedes Service Dept exceeded my expectations from the costs associated with repairs and routine service to the Courtesy Shuttle. My Advisor and Shuttle Driver were personable and kept me completely informed as to the status of my work order and completion time. The technician...
Response from the owner Replied: Hi Diane- thank you for the review and great feedback. We are glad that our team worked hard and went above and beyond to ensure that you and your vehicle were well taken care of. We appreciate the feedback and will see you again next time!
Google Review
- March 16, 2022
Response from the owner Replied: We are grateful to have your business, Edward. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Orange Park Team
Google Review
- March 15, 2022
Left by Allen P.
Response from the owner Replied: Thank you Allen for reviewing Mercedes-Benz of Orange Park!
Google Review
- March 15, 2022
My service advisor Zarinea is the best she helped me with everything I needed to have my GLC serviced and then some. She had my car serviced, a tear in my seat repaired, Valet service and a rental car. I never left my house and she did all the work for me, what more could you ask for...
Response from the owner Replied: We're glad Zarinea was such a great help throughout your recent service! Thank you for the incredible review and for trusting Mercedes-Benz of Orange Park with your GLC's care - we'll be here if you need us again! Safe travels!
Google Review
- March 15, 2022
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Orange Park! It was so kind for you to share your experience, Edward.
Google Review
- March 12, 2022
Response from the owner Replied: Juan - We appreciate you coming to Mercedes-Benz of Orange Park for your repairs and are glad to hear that Mrs. Thompson helped your visit go smoothly. Thank you for rating us five stars! We wish you and your wife safe driving.
Google Review
- March 12, 2022
Great experienceEveryone was so courteous and willing to helpMy service person Z is the best
Response from the owner Replied: Sylvester, we are delighted to receive your review! Thank you from all of us at Mercedes-Benz of Orange Park.
Google Review
- March 12, 2022
Response from the owner Replied: Gregory, your kind review warms our heart! - Mercedes-Benz of Orange Park Team
Google Review
- March 11, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Orange Park Team
Google Review
- March 11, 2022
Urel, Yasmin and Jasmine were all exceptional in assisting me with my car. The folks in Chicago could take some lessons from the team at Mercedes in Orange Park.
Response from the owner Replied: Thanks for trusting the Mercedes-Benz of Orange Park team to take care of you and your vehicle! We appreciate the feedback and will see you again next time you need our help.
Google Review
- March 11, 2022
Awesome experience with the team, especially Mr Charles Glover
Response from the owner Replied: Thank you so much, Rosa, for the review! We are glad that Charles was great to work with.
Google Review
- March 11, 2022
Response from the owner Replied: Dolanda - We love five stars! Thank you so much for sharing this feedback about your recent visit working with Ted. All of us at Mercedes-Benz of Orange Park appreciate your business and hope to see you down the road!
Google Review
- March 11, 2022
Service has really gone down hill lately at the OP location. My car sat for 5 hrs before I spoke to a rep, and I had to call them to even get that. Then it took them 6 more hours to change a single tire. They NEVER have loaners when they are needed. They no longer serve food and drinks while...
Response from the owner Replied: This is hard to hear, as we pride ourselves on delivering top-tier customer service and a gratifying client experience. I will share this feedback with my team so we can evaluate and improve our strategy moving forward, but I also invite you to call me so I can address your concerns directly. I hope we get another chance to impress you down the line. Best, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- March 10, 2022
Response from the owner Replied: We love seeing 5 star reviews. Thanks Max!
Google Review
- March 10, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- March 10, 2022
Response from the owner Replied: Michele, thank you for sharing your positive feedback of Mercedes-Benz of Orange Park!
Google Review
- March 10, 2022
Response from the owner Replied: Henry, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orange Park!
Google Review
- March 10, 2022
Response from the owner Replied: David, thanks for the awesome review of Mercedes-Benz of Orange Park!
Google Review
- March 10, 2022
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Orange Park, thanks so much Philip!
Google Review
- March 10, 2022
Response from the owner Replied: Jacquie, thank you for your business and your positive rating of Mercedes-Benz of Orange Park!
Google Review
- March 09, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- March 08, 2022
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves seeing great reviews! Thank you Kim!
Google Review
- March 07, 2022
Always a great experience with Mercedes. No complaints
Response from the owner Replied: Thanks, Cindy, for leaving Mercedes-Benz of Orange Park a five-star review! We are delighted to have you as a customer.
Cars.com Review
- March 06, 2022
Paul Sanders was very thorough and proactive with our recent maintenance service. We recommend him highly and will seek his able assistance in the future.
Dealer Replied: David, thank you for your great review of Paul and the team! We are thrilled that you had such a positive experience here at Mercedes-Benz of Orange Park. Safe travels!
Google Review
- March 05, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park are happy to see this wonderful feedback! Thank you Robert!
Google Review
- March 04, 2022
Response from the owner Replied: All of us at Mercedes-Benz of Orange Park appreciate great reviews, thank you!
Google Review
- March 04, 2022
I have been doing business with this dealership since they first opened and have never had a major complaint. Recently, I was in for what I thought would be minor problems concerning battery check and engine light, but it turned into a 4 hour wait and during that time my Service Rep, Paul Sanders...
Response from the owner Replied: Sharron - thank you for trusting Mercedes-Benz of Orange Park with your vehicle. We're glad to hear that Paul was so accommodating during your visit as customer satisfaction is our priority!
Google Review
- March 03, 2022
Response from the owner Replied: Marcus, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- March 03, 2022
Response from the owner Replied: Diana, thank you for trusting us with your business and your Mercedes-Benz C300! We are grateful for your feedback and we look forward to welcoming you back next time. Drive safely!
Google Review
- March 02, 2022
Thanks to a little ingenuity, my MB of Orange Park service advisor took what began as an awkward situation and turned it into a very positive experience. My thanks to Paul for his ability to find a great solution.
Response from the owner Replied: Rich, we are happy to hear that Paul addressed your concerns and made you a happy customer! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to share your feedback. We hope to work with you again down the road!
Google Review
- March 02, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- March 02, 2022
Response from the owner Replied: Reviews like this one make our day, Fred! Thanks from the Mercedes-Benz of Orange Park team!
Google Review
- March 02, 2022
Mercedes Benz of Orange Park gave a great experience with the purchase of our new vehicle. Brittney performed a flawless vehicle delivery and took the time to go over the vehicle features. I would highly recommend.
Response from the owner Replied: Peter- thank you for the review! We're glad that you had an excellent experience here with our team. See you next time you need our help here at Mercedes-Benz of Orange Park!
Cars.com Review
- March 01, 2022
Very professional!!! The Cafe Experience was delicious, only quality! They Couldn’t do enough to make our experience Wonderful ❗️❗️❗️Ted, and the rest of the ‘crew’ there were Awesome ❗️
Dealer Replied: Nancy, we're glad Ted and the rest of the Mercedes-Benz of Orange Park team provided such a pleasant client experience! Thank you for the great review and for trusting us with your business - we hope to see you again!
Google Review
- March 01, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer, thanks for the review!
Google Review
- March 01, 2022
My service experience was excellent mainly due to Ted’s professionalism and attention to detail.Despite being short staffed he made sure I was well informed as to the progress on the vehicle and was through in recommending necessary work and what could be done later onI appreciated his honesty and...
Response from the owner Replied: Hi Stuart - Thank you for taking time to post a great review. We are very happy to hear that Ted provided informative, helpful service and we are grateful that you came back to Mercedes-Benz of Orange Park. I am disappointed to hear that you had a poor buying experience. If you would like to discuss that in more detail, please don't hesitate to give me a call. Thank you, Moe Ghanimah - General Manager - (904) 777-5900
Google Review
- February 28, 2022
Always great service with service advisor Rodney.
Response from the owner Replied: Priscilla - Your feedback is much appreciated!
Google Review
- February 28, 2022
Left by Gabriel M.
Response from the owner Replied: Gabriel, we are grateful for your review. It means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- February 28, 2022
My first time there an it was good.. An the breakfast there was delicious I have never been to a dealership and they give you breakfast
Response from the owner Replied: Thank you for visiting Mercedes-Benz of Orange Park! We are glad that you had a nice first experience here with our team and that you enjoyed your breakfast. We pride ourselves on delivering a top-notch customer service experience, and it sounds like we lived up to this goal!
Google Review
- February 28, 2022
Response from the owner Replied: Mariana, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Orange Park Team
Google Review
- February 25, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park! We are thankful for your business.
Google Review
- February 25, 2022
The service is excellent. Rodney Rivers took great care of me and my car. Rodney went "above and beyond" to make sure all of my concerns were addressed and I had a stress free and good experience.Thank you to take Service team at Orange Park Mercedes!
Response from the owner Replied: Chisty, we can't thank you enough for allowing the Mercedes-Benz of Orange Park team to take care of your service needs! Rodney and the team are always happy to do all we can to keep our guests safely on the road. We appreciate your business, and we look forward to your next visit!
Cars.com Review
- February 24, 2022
Can't say enough about my service adviser Zarinea Thompson. She was sweet, caring and honest. Thanks for the great experience Z for making my repairs easy and efficient. Well done!
Dealer Replied: Susan, thank you for the great review! We are so glad to hear that Zarinea delivered such a seamless service experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Orange Park!
Google Review
- February 24, 2022
Response from the owner Replied: Thanks so much, Regina. We look forward to your next visit with us!
Google Review
- February 24, 2022
Response from the owner Replied: Here at Mercedes-Benz of Orange Park we are always thankful for the positive feedback, thank you!
Google Review
- February 24, 2022
Scheduling and service was excellent
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Orange Park, Jimmy!
Google Review
- February 23, 2022
Response from the owner Replied: We are so happy our Mercedes-Benz of Orange Park team earned your five stars. Thanks Vernie!
Google Review
- February 23, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- February 23, 2022
Response from the owner Replied: Thank you Shanna for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- February 23, 2022
As good as a car buying experience can be. I put off buying my dream car for a good solid year because I just can’t stand dealerships. I finally found the car I wanted, and Keith and the rest of the Mercedes Benz of OP crew did a good job of making one of the most painful processes, fairly painless....
Response from the owner Replied: Hi Justin - We appreciate you coming to Mercedes-Benz of Orange Park for such an important purchase and are delighted that Keith helped make the process go smoothly. We especially love that you found your dream car. Congratulations! Our team appreciates your business and we wish you safe driving.
Google Review
- February 22, 2022
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Orange Park, we appreciate your positive feedback!
Google Review
- February 21, 2022
Response from the owner Replied: Harold, we appreciate the stellar review!
Google Review
- February 21, 2022
Completely dissatisfied with the service and attempted scamming after waiting for 7 hours of waiting, they could not correctly diagnosed the problem after being told in advance the problem. Then after returning withi one hour to have it fixed they wanted to charge me again for their failure to fix...
Response from the owner Replied: John, I sincerely apologize for your vehicle taking longer than anticipated to repair. We strive to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that I will look into this situation immediately so I can better understand what went wrong here. Lastly, I can see that we have let you down, but if there is anything more I can do to assist you or improve your time working with us, please don't hesitate to give me a call. Thank you, Josh Tanner - Service Manager - (904) 777-5900
Google Review
- February 20, 2022
Response from the owner Replied: We are honored to receive your support, Raymond. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- February 20, 2022
Response from the owner Replied: Kennykool, thank you for supporting Mercedes-Benz of Orange Park!
Google Review
- February 19, 2022
The service was awesome, however, I needed to bring the vehicle back because somethings were broken in the inside. Today they set up a plan to fix my broken items.The customer service is the reason why I keep coming back. Their hospitality is unlike any other. Check out Salesman JD, even when hes...
Google Review
- February 18, 2022
Andy did a great job and completed everything that I had asked of him. This was my second time with Andy and he’s my man for future service.
Response from the owner Replied: We will be sure to let Andy know how much you appreciated all the help, Bill. Thank you for putting your trust in Mercedes-Benz of Orange Park and we look forward to seeing you again next time!
Google Review
- February 18, 2022
Andy at MB OP made my service apt memorable. Thank you for your professionalism and personal connection.
Response from the owner Replied: Memorable and pleasant service experiences are what we aim to deliver! Thank you for the amazing review and for trusting Andy and the Mercedes-Benz of Orange Park team with the job!
Google Review
- February 18, 2022
Response from the owner Replied: Tammy, thanks for giving us the opportunity to serve you! - Mercedes-Benz of Orange Park Team
Google Review
- February 18, 2022
Always treated with respect and courtesy. Vehicle repaired right, the first time. Never had to bring it back for the same problem.
Response from the owner Replied: Fred - We appreciate your business! Thank you for your support and for taking the time to share. Drive safely, and we hope to see you back at Mercedes-Benz of Orange Park down the road!
Google Review
- February 18, 2022
Response from the owner Replied: Susan, thanks from the entire team at Mercedes-Benz of Orange Park!
Google Review
- February 17, 2022
Response from the owner Replied: Frances, we are so thankful for your business and your review! - Mercedes-Benz of Orange Park Team
Google Review
- February 17, 2022
Response from the owner Replied: Joann, your review means the world to us here at Mercedes-Benz of Orange Park!
Google Review
- February 17, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Orange Park this awesome review, thank you!
Google Review
- February 16, 2022
Response from the owner Replied: Victoria, we are delighted to get your review of Mercedes-Benz of Orange Park. Thank you so much!
Google Review
- February 16, 2022
Response from the owner Replied: Sanjay, thank you for your positive review of Mercedes-Benz of Orange Park!
Google Review
- February 15, 2022
Jackie is amazing!
Response from the owner Replied: Tiffany, thank you for leaving a great review of Jackie and Mercedes-Benz of Orange Park!
Google Review
- February 15, 2022
Response from the owner Replied: Candace, thank you for your review. We really appreciate it! - The Mercedes-Benz of Orange Park team
Cars.com Review
- February 15, 2022
I was extremely pleased with the level of courtesy displayed by Rodney and all the other employees at the dealership. My wait in their customer lounge was enjoyable and I look forward to coming back in the future.
Dealer Replied: Thanks, JoAnn, for leaving Mercedes-Benz of Orange Park a lovely review! We are happy to read that Rodney and our team took great care of you, and you enjoyed our customer lounge. See you next time and have a fantastic day!
Google Review
- February 15, 2022
Rodney is outstanding!! His professionalism is the best and he is excellent at communication and explaining anything that I have a inquiry about. I sincerely appreciate him!!
Response from the owner Replied: Thank you, Scot! There is nothing we love more than seeing wonderful feedback about our team members and we appreciate your kind review about Rodney. Hope to see you next time at Mercedes-Benz of Orange Park!
Google Review
- February 15, 2022
Left by Felecia L.
Excellent service from arrival to departure. The entire staff at this location was very professional and courteous. Thanks Ted!
Response from the owner Replied: It's wonderful to hear that working with Ted and the team was such a delight, Felecia! Thank you for the excellent review and for taking your business to Mercedes-Benz of Orange Park!
Google Review
- February 14, 2022
Response from the owner Replied: We're glad Mike and the Mercedes-Benz of Orange Park team never disappoint, Indy! Thank you for the spectacular review and for your business.
Google Review
- February 14, 2022
Great attention to detail. Awesome service.
Response from the owner Replied: Nancy, thank you for your great review of Mercedes-Benz of Orange Park!
Google Review
- February 11, 2022
Wonderful and professional, thanks for your service
Response from the owner Replied: It was our pleasure to help, Osmani! Thank you for your wonderful review and for taking your business to Mercedes-Benz of Orange Park!
Google Review
- February 11, 2022
Zarina, is a Gem, her professionalism will take her far.,she is in constant communication with her customers, very informative and caring young lady. Zarina. Is deserving of many many stars. She's definitely a keeper! I followed, her from Atlantic boulevard location.Thanks Zarina
Response from the owner Replied: Rosetta, thank you for your glowing review of Zarina! Your business is important to us here at Mercedes-Benz of Orange Park and we look forward to welcoming you back next time.
Cars.com Review
- February 11, 2022
I had 60k service performed at OP Mercedes Dealership on 2/11/22. Rodney Rivers is my service advisor. He is always professional and courteous. Service was done in line with the estimate and as described. I have no complaints.
Dealer Replied: Thank you for the great review! We are happy to hear that Rodney delivered such a successful and timely service experience. We are wishing you safe travels and hope to see you back at Mercedes-Benz of Orange Park down the road!
Google Review
- February 11, 2022
Paul S, the AM (I believe) knew all about my maintenance/car details BEFORE I came in, so he was ready to go. Very knowledgeable and fun to talk with, too. Asked if I wanted a car wash--nice! No assumptions were made, which is very rare today. The ladies in the on-site 'cafeteria' or café were...
Response from the owner Replied: We are thrilled that you had such a positive visit to Mercedes-Benz of Orange Park! Thank you for your confidence in our work and for your thoughtful feedback. We hope to welcome you back for your future service needs!
Google Review
- February 11, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- February 10, 2022
Response from the owner Replied: Donna, thank you for taking the time to leave Mercedes-Benz of Orange Park a review!
Google Review
- February 09, 2022
Response from the owner Replied: It makes our day to see reviews like this, Melissa! Thank you. - Mercedes-Benz of Orange Park Team
Google Review
- February 09, 2022
Wow! I went into the dealership with my guard up because of past experiences at other places. I could not have been more wrong. We were paired with Fred as our sales person. He was extremely friendly, and didn't make us feel pressured at all. The facility is top notch, too. My kids loved the cafe!...
Response from the owner Replied: Hi Chuck - Thank you for taking the time to share your wonderful experience working with Fred! We are delighted that he was friendly and accommodating during your visit. It's also great that your kids enjoyed the cafe! This is what we love to hear back from our guests, and we couldn't be happier that you stopped in!
Google Review
- February 09, 2022
Response from the owner Replied: The team at Mercedes-Benz of Orange Park loves to see great reviews. Thank you Sandra!
Google Review
- February 07, 2022
Zarinea is an incredible associate. Very knowledgeable and accommodating to her customers.
Response from the owner Replied: Thank you for sharing your kind words about Zarinea and the team! We are grateful for your business and we hope to welcome you back to Mercedes-Benz of Orange Park in the future. Safe travels!
Google Review
- February 07, 2022
Wonderful experience,some amazing people that greet you with a smile and take care of what you need done from the time you arrive til the time leave......very satisfying and HAPPY experience!
Response from the owner Replied: Ralph - We love happy customers! Thank you so much for being part of the Mercedes-Benz of Orange Park family. We are delighted that you can depend on us for excellent service. Have a great week!
Google Review
- February 05, 2022
Thank you the staff was great! K.Everyone was helpful ,friendly and my service was done timely. (Kayla Rosa)
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Orange Park, and for your business. We are thankful to have you as a customer.
Google Review
- February 04, 2022
Response from the owner Replied: Nancy, thank you for trusting Mercedes-Benz of Orange Park with your business!
Google Review
- February 03, 2022
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Orange Park, Erle! We appreciate your loyal business and hope to see you back again soon!
Google Review
- February 03, 2022
Rodney is so AWESOME!!! Mercedes is so blessed to have him as an employee!!! He was very professional, kind & diligent!!! THANK YOU RODNEY!!! Ill be back to be assisted by you again!!!
Response from the owner Replied: Rodney is most certainly an asset to our team, and we're so pleased to hear that you thoroughly enjoyed working with him. We're proud to offer professional care at Mercedes-Benz of Orange Park, and we'll be here to take great care of you whenever you need us next, Jalisa!
Google Review
- January 31, 2022
Response from the owner Replied: Honest and straightforward client care is what we aim for, Mikael. Thank you for the great review and for trusting Mercedes-Benz of Orange Park with your 2010 Mercedes-Benz S550 - we'll be here if you need us down the road!
Google Review
- January 31, 2022
Left by Johnny C.
Response from the owner Replied: Everyone here at Mercedes-Benz of Orange Park always appreciates the positive feedback. Thank you Johnny!
Cars.com Review
- January 31, 2022
Mercedes of Orange Park is the best Mercedes Dealership in Northeast Florida! Getting my cars serviced is so easy and convenient from dropping my car off to picking it up! Ted, my service writer, is awesome! If he tells me I need something, I totally trust him! If I can wait till the next service,...
Dealer Replied: Hi Joan - Thank you for your confidence in Ted and our team! We are thrilled that you are always so well taken care of here at Mercedes-Benz of Orange Park and we look forward to working with you next time.
Google Review
- January 31, 2022
Response from the owner Replied: Wayne, thank you for stopping by to leave us a wonderful review!
Google Review
- January 29, 2022
Buying process was very easy. Not pushy, professional, just an all around great experience. Keith, Paul and Alexis were great! I would definitely buy from this dealership again!
Response from the owner Replied: Mandy, thank you for sharing your great experience with Keith, Paul, and Alexis! We are happy to have you as a Mercedes-Benz of Orange Park customer and we hope you continue to love your new vehicle.
Google Review
- January 29, 2022
Left by Carmen C.
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Orange Park, Carmen.
Google Review
- January 29, 2022
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Orange Park, Subbeam!
Google Review
- January 28, 2022
Left by Jose M.
Extremely prompt!
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Orange Park. Thank you so much Jose!
Google Review
- January 28, 2022
Response from the owner Replied: Much appreciated James!
Google Review
- January 27, 2022
I just had the pleasure of meeting Mike my service advisor and he was wonderful! He was very thorough and went through every detail of work performed. He was very professional and kind hearted. I appreciate hard working employees that give it their very best!
Response from the owner Replied: Hi Ken - We are thrilled that you had such a positive experience with Mike and our team! Thank you for choosing Mercedes-Benz of Orange Park and for sharing your kind words. Drive safely until we see you again!
Google Review
- January 27, 2022
Response from the owner Replied: Thank you for leaving Mercedes-Benz of Orange Park a five-star review, Dee Dee! We will give kudos to Mike for going the extra mile and ensuring your expectations were met. Thanks for trusting our team with your business. Have a great day!
Cars.com Review
- January 26, 2022
Awesome service department with all the amenities for the Mercedes owners Must place to visit , Highly recommended I drive 45 minutes just to visit mb of orange park Ask for Ted for excellent experience every time.
Dealer Replied: Robert, thank you for the glowing feedback! We are so glad to hear that you are so confident in Ted and the Mercedes-Benz of Orange Park team to get the job done. Drive safely, and we hope to see you back again down the road!
Google Review
- January 26, 2022
Have always had a good service experience with Ted. He understands the concept of customer service.
Response from the owner Replied: Thanks, David, for appreciating Ted's customer service. That's what we love to hear at Mercedes-Benz of Orange Park, and it's fantastic he could help us earn your five stars. Have a lovely rest of your day!
Google Review
- January 26, 2022
Thank you to Mike Louis at MB OP for handling the recall work needed on my car and providing the loaner. Really impressed with the video walk around inspection. Highly recommend!
Response from the owner Replied: Thanks for the five-star review, Scott! We are glad that our service team could get everything taken care of and offer you a loaner. See you down the road! - The Mercedes-Benz of Orange Park Team
Google Review
- January 25, 2022
Response from the owner Replied: Lorraine, thanks for leaving Mercedes-Benz of Orange Park a review. Have a great day!
Google Review
- January 25, 2022
Great service and Ted is a great service advisor.
Response from the owner Replied: Charlotte, thank you for your business and your kind review! - Mercedes-Benz of Orange Park Team
Google Review
- January 24, 2022
All thumbs up. Enjoyed my stay.keep up the great work. I'll be seeing ya'll again.
Response from the owner Replied: We're glad to hear it, Beverly! Thank you for the great review of Mercedes-Benz of Orange Park - we'll see you again next time!
Google Review
- January 24, 2022
Great people. Mike in service works with you the best he can. Never over talks you and listens. The food there is great funny coming from a cat dealership.
Response from the owner Replied: Hi Samuel - It makes our day to hear that you are always so well taken care of by Mike and the team! Thank you for choosing Mercedes-Benz of Orange Park and for stopping by to leave a review. Have a wonderful day!
Google Review
- January 22, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Orange Park customer. Thank you Brandon!
Cars.com Review
- January 21, 2022
Rodney Rivers is always very helpful and knowledgeable. He always addresses all of my cars issues. He does a fantastic job coordinating pick up and prompt delivery of my car for service. He is truly an asset to Mercedes Benz of Orange Park. I only let Rodney handle my AMG! Shout out to Uncle Tony...
Dealer Replied: Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Rodney, Tony and the Mercedes-Benz of Orange Park team. Drive safely, and we hope to see you back again down the road!
Google Review
- January 21, 2022
Response from the owner Replied: Amber, this review made our day. Thank you!
Google Review
- January 21, 2022
Left by Kenji L.
Rodney is a natural with his desires to help you through your issues and concerns in maintaining your Mercedes. Whether a routine visit or something major, Rodney really works to make sure your experience is a positive one.
Response from the owner Replied: Hi Kenji! Thanks for sharing your five-star experience with Rodney and our team. We always love to hear positive feedback from our customers. See you down the road! - The Mercedes-Benz of Orange Park Team
Google Review
- January 20, 2022
Mike help me with my car and OMG WAS HE THE ABSOLUTE BEST!! He knows exactly what he is doing, His PATIENCE and ATTENTION, AMAZING!! He answered ALL MY QUESTIONS!! He made me a VERY HAPPY LADY!! AS long as he is there Im only dealing with him!! THANKS MIKEINDIA
Response from the owner Replied: What an outstanding review! Mike takes pride in delivering patient and personalized care, and we're so glad to hear how much you appreciate his efforts. Thank you for sharing how satisfied you are with your Mercedes-Benz of Orange Park visit, and we hope you'll continue to rely on us for all your future service needs!
Google Review
- January 20, 2022
Response from the owner Replied: Hi Marybeth. We appreciate you taking the time to leave Mercedes-Benz of Orange Park a review, thank you!
Google Review
- January 19, 2022
Response from the owner Replied: Carmen, thank you for stopping by to leave Mercedes-Benz of Orange Park a wonderful review!
Google Review
- January 19, 2022
Great communication and work was completed fairly quickly. Has a great customer waiting area.
Response from the owner Replied: Josh, thank you for the great review! We are happy to have you as a customer and we hope to welcome you back to Mercedes-Benz of Orange Park in the future.
Google Review
- January 19, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Orange Park Team!
Google Review
- January 19, 2022
Response from the owner Replied: Nathan, thank you for leaving us your positive feedback. -Mercedes-Benz of Orange Park Team
Google Review
- January 18, 2022
Response from the owner Replied: We appreciate your positive feedback, Mattie. We love seeing this review of Mercedes-Benz of Orange Park!
Google Review
- January 18, 2022
Great service, Ted is the best.
Response from the owner Replied: Frank, there’s nothing better than a great review. Thank you! - Mercedes-Benz of Orange Park Team
Google Review
- January 18, 2022