Cars.com Review
- September 20, 2025
When I call to get my car serviced it was scheduled immediately. I like how they checked everything on the car. And I got my car back the same day
Cars.com Review
- September 07, 2025
The dealership is superb! Superb! Superb! Superb! Superb! Superb! Superb! Superb! Superb! Superb! Superb! Superb!
Dealer Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 02, 2025
Very professional and well behaved staff, very knowledgeable and well organized I’m very impressed by their work.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Marietta! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 27, 2025
My wait was not very long and my appointment was honored. That got me in and out in the time they gave me.
Dealer Replied: Hi Wes, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- August 20, 2025
I just bought a 2026 gle 53 coupe 4matic and Mrs. Janice was my sales person. This is my 3rd Mercedes that I’ve purchased at Mercedes Benz of Marietta. Mrs. Janice was professional, patient, always prompt, courteous, and very diligent. She always kept me updated on when my vehicle was going to...
Dealer Replied: Hello Kendra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 19, 2025
Excellent sale experience. My new Mercedes is a pleasure to drive and a beautifully engineered auto.The car is attractive and the interior is well designed.
Dealer Replied: Hello Mitchell, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- August 13, 2025
I am writing to express my heartfelt appreciation for the exceptional service provided by the service department at Mercedes-Benz of Marietta. I had the pleasure of working with Nicholas Taylor, who ensured that every detail of the service was meticulously accounted for and completed...
Dealer Replied: Hi Noah, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 12, 2025
I am writing to express my heartfelt appreciation for the exceptional service provided by the service department at Mercedes-Benz of Marietta. I had the pleasure of working with Nicholas Taylor, who ensured that every detail of the service was meticulously accounted for and completed...
Dealer Replied: Hi Noah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 01, 2025
Won Lee is an outstanding salesman. We traveled from South Carolina and he was there waiting on us upon arrival. He made sure we knew the details of getting to know the car. He's very knowledgeable and informative. Thanks Won.
Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 09, 2025
Great Great Service. Very Friendly and Kevin knows his job. Very knowledgeable and explaining everything where we understood.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 08, 2025
Great experience here as always. I don?t even shop anywhere else. Ernest and Stefan always take care take care of me. Highly recommend a Mercedes Benz of Marietta
Dealer Replied: Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Marietta and we hope to be of service again in the future.
Cars.com Review
- July 07, 2025
Awesome service from all areas. All employees made our purchase easy. We really even enjoyed the waiting to see the deal through. Mr. Tyler Simmons is a stellar salesman.
Dealer Replied: Hi Willie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 24, 2025
Nicholas Taylor and his team are excellent. He is very courteous, informative, and really takes care of Mercedes S580 and me. Thank you Nick!
Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 27, 2025
Did not have a great experience and did not buy a car, the salesmen was incompetent at best. They have their sale price and I looked to negotiate one and the salesmen attempted to negotiate a number he could not give because he had zero authority and this grinned my gears because I live out of...
Dealer Replied: Hello Ryan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- May 16, 2025
Purchased Car Wednesday, Car broke on the side of the road Thursday. Had to get it towed back to dealer. They said they would give me a ride home. The xxxx you will, you’re giving me a free loaner. Finally Called me at 12:30 today/Friday and told me that they have to call Mercedes HQ in F**KING...
Dealer Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Cars.com Review
- May 09, 2025
Beware- horrible management - Jake BBB rating is -D. I went to look up their score Per BBB BBB Rating D- Reasons for rating Failure to respond to 14 complaint(s) filed against business
Cars.com Review
- May 09, 2025
I recently had an extremely disappointing experience at Mercedes-Benz of Marietta, specifically with a manager named Jake. I had just paid $279 for an inspection and simply asked the customer service representative for a printed inspection report because I couldn’t clearly view it on my phone. Jake...
Dealer Replied: Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 783-5171 to discuss what we can do to help.
Cars.com Review
- April 29, 2025
I had the best experience at this dealership! I worked with Allana who was just phenomenal. She answered every question I had and helped me get a deal that worked for me. The whole staff was amazing, really.
Dealer Replied: Hello Carroll, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- April 04, 2025
Customer service was excellent, my repair was great, my car was cleaned and they even offered me a ride home which is a long way! Very impressed!
Dealer Replied: Hi Angie, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 15, 2025
This dealership is top notice!!!! They go above and beyond. Our advisor, Terry Castro, made the experience more than we could have asked for.
Dealer Replied: Hi Andy, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 14, 2025
If you go there please ask for Alanna she is the goat this is my second time buying from Mercedes Benz of marietta the first time I got screwed but this time I was in good hands thanks to Alanna !!!!In the
Dealer Replied: Hello, we're happy you found Alanna to be so supportive during your experience here at Mercedes-Benz of Marietta. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 14, 2025
Alanna is the best !!!! She been with me from the beginning to the end real honest sales agent I highly recommend her to anybody
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 14, 2025
This is my second purchase from Mercedes Benz of Marietta Great customer service from Rianna Great experience
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 30, 2025
Great customer service, knowledgeable service advisors only bring my vehicle to this dealership great service
Dealer Replied: Hi Karen, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 22, 2025
It was a great experience from the time I walked in the door. We were greeted promptly upon arrival and given someone's name to come and assist us. Veronica greeted us. We test-drove different vehicles until we made the final decision.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Yelp Review
- January 18, 2025
Dissatisfactory First-Time Experience at Mercedes Benz of MariettaTo Manager, Mercedes Benz of Marietta,I am writing to express my utter disappointment with my recent experience at your service department. As a fresh Mercedes Benz owner, I walked into your premises with a brand new enthusiasm, which...
Cars.com Review
- January 18, 2025
Firstly, “Alanna” is nothing short of Amazing. I called in inquiring about the vehicle of interest & after speaking with her I immediately felt at ease and noticed her compassion for helping others. She got right on top of it while getting me approved before I arrived the next following day. I...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 18, 2025
Firstly, “Alanna” is nothing short of Amazing. I called in inquiring about the vehicle of interest & after speaking with her I immediately felt at ease and noticed her compassion for helping others. She got right on top of it while getting me approved before I arrived the next following day. I...
Dealer Replied: Hi Nanette, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2025
Great car and service
Google Review
- January 14, 2025
Dexter has been a professional service tech. When my car stopped on me out of state he did his research for me. He has been excellent. I will refer Mercedes Benz of Marietta to my friends and family because of him. Thanks Dexter for going above and beyond. Your dedication exemplify all others...
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2025
I recently had the pleasure of working with Dexter Thompson, the Assistant Service Manager at Mercedes-Benz of Marietta, and I couldn’t be more impressed! From the moment I brought in my 2019 E450, Dexter provided exceptional service.He was professional, knowledgeable, and took the time to...
Response from the owner Replied: Hi Rena, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 13, 2025
Took my gle 350 for some warranty related issue.Dexter was my advisor and felt like he had no interest in his job. He didn't listen my issues, took personal calls, eating while i was talking. He made me feel like I'm invisible to him. He didn't even bother to tell me what they will be fixing in my...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (770) 783-5171. We would appreciate the chance to turn your experience around.
Google Review
- January 11, 2025
I've had two bad interactions here on two different occasions, the first time my brother was looking to buy a car, i was standing with my brother and the salesperson brought out the manager for an introduction, the manager didn't acknowledge me then arrogantly turned around and left! Visited...
Response from the owner Replied: Hello Imran, we are deeply disappointed by your experience at Mercedes-Benz of Marietta. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 783-5171 to discuss what we can do to help.
Google Review
- January 09, 2025
I purchased a new vehicle from Mercedes of Marietta in October 2022, along with two service plans (Extended Service Plan and Maintenance Plan). The finance manager misrepresented the benefits of these plans. Less than a day later, I requested to cancel the plans for a refund, which the dealership...
Yelp Review
- January 08, 2025
I purchased a new vehicle from Mercedes of Marietta in October 2022, along with two service plans (Extended Service Plan and Maintenance Plan). The finance manager misrepresented the benefits of these plans. Less than a day later, I requested to cancel the plans for a refund, which the dealership...
Cars.com Review
- January 08, 2025
I purchased a new vehicle from Mercedes of Marietta in October 2022, along with two service plans (Extended Service Plan and Maintenance Plan). The finance manager misrepresented the benefits of these plans. Less than a day later, I requested to cancel the plans for a refund, which the dealership...
Cars.com Review
- January 08, 2025
I purchased a new vehicle from Mercedes of Marietta in October 2022, along with two service plans (Extended Service Plan and Maintenance Plan). The finance manager misrepresented the benefits of these plans. Less than a day later, I requested to cancel the plans for a refund, which the dealership...
Google Review
- January 08, 2025
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- January 08, 2025
I had a chance to work with Devaughn here at Mercedes Benz, and man, what a breath of fresh air.You normally expect to deal with at least some BS when it comes to car dealerships. You’d hope Mercedes would be different due to their branding, but you still plan to get some headaches thrown at you.Not...
Response from the owner Replied: Hello Alex, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Feel free to stop by if you ever need any more help.
Google Review
- January 03, 2025
Response from the owner Replied: Hi Rex, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2025
Response from the owner Replied: Thank you for this rating. We're very sorry to see that you didn't enjoy your previous experience, but if you'd like to get in touch to discuss how it could have been better, please feel free to stop by or contact us at (770) 783-5171. We hope you'll reach out.
Google Review
- December 30, 2024
Our Sprinter lost power on the way from Georgia to SC and we stopped in here hoping they might be able to help. Everyone was beyond nice and they were able to fix the issue (air flow sensor) promptly and free of charge due to it being under warranty. Absolutely fantastic service.
Response from the owner Replied: Hi Wesley, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 27, 2024
I have been a long time customer of this dealership and have always had great experiences with sales and service. I am always treated with respect and with professionalism.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 26, 2024
Not all Mercedes service centers are the same.I moved here from Virginia. When I was there I was used Mercedes Benz of Alexandria service center for my C-300. I wanted to continue using Mercedes service. Marietta was the closest service center to me.In Virginia I would book an appointment for an oil...
Response from the owner Replied: Hi Christopher, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 783-5171 to discuss what we can do to help.
Google Review
- December 24, 2024
I would like to acknowledge Terry Castro in the service department. He has been very patient with my frustration over our keys not working. He has changed out batteries. Although we can still only get one key fob working correctly he did make a valiant attempt at resolving the problem. I must...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Marietta! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 783-5171.
Google Review
- December 23, 2024
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Marietta. The team and I love to see such great feedback! All the best to you!
Google Review
- December 22, 2024
I had the pleasure of working with sales person Will and Eric “Drew” Scott in finance. They made my car buying experience smooth and easy. I would def recommend buying vehicles from them at this location.Will was very eager in making sure I got the vehicle I wanted. He was very prompt and...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Marietta. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 21, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- December 18, 2024
If you’re getting your car serviced here, go to another Mercedes Benz dealership. The people I encountered are rude and do not respond back. I called to check on my car and Matthew would not call me back nor text on the app. I also drove away with my car worse than when I brought it there. Here’s a...
Response from the owner Replied: Hello Mariah, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 16, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- December 05, 2024
Just wanted to share details of a great experience. I've owned 5 Mercedes machines since 2012 after leaving Cadillac.I went in today with my truck looking for a part, I go to the counter got a warm welcome and a technician that came over to assist. After noticing that my request was beyond his depth...
Response from the owner Replied: Hi Faith, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 03, 2024
I had an excellent buying experience with Taylor !
Response from the owner Replied: Hi Alan, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 03, 2024
I purchased a car from them 2 weeks ago.Tthe sales man told me they will send the paperwork by express mail the next day. I found out 2 weeks later that the didn’t send the paperwork and it is still sitting on the clerk’s desk. I called a manager 2 times. He told me he will talk to the sales man and...
Response from the owner Replied: Hi Tarek, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Cars.com Review
- December 02, 2024
My sales person, Rita, was fantastic. The General manager was very willing to make sure we we went home with a new car. Very professional.
Dealer Replied: Hi Harold, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 02, 2024
My sales person, Rita, was fantastic. The General manager was very willing to make sure we we went home with a new car. Very professional.
Dealer Replied: Hi Harold, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 28, 2024
Benjamin Booker is a horrible person no sense in how to speak with the customer, very rude and adamant, guys please don’t go to this showroom, or avoid making a deal with Benjamin Booker, really disappointed.
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Marietta take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 783-5171 to discuss what we can do to help.
Google Review
- November 28, 2024
I was so excited to drive a hour to buy a car I find it online make and appt get over there and the car hasn’t even been serviced literally took me to look though the windows and never opened the doors it had no wheels lifted up I’n the air smh could not test drive had to test drive a different...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 783-5171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- November 24, 2024
I went to see and purchase the GLE450e, I did a test drive and I liked the car, sales agent was a nice person and then we sat down on the prices. i was offered one price and i tried to negotiate to get the best deal for me and as i had employee discount so i let sales agent know so it can be added...
Response from the owner Replied: Hello Biswajit, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 783-5171 to discuss what we can do to help.
Google Review
- November 19, 2024
Team was great as my vehicle was being serviced. Set realistic expectations of timeline and continued to communicate with me every step of the way. Terry C was extremely helpful.
Response from the owner Replied: Hi Frank, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 18, 2024
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- November 12, 2024
Beautiful products, and good salesman
Response from the owner Replied: Hi Annette, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 11, 2024
Eric was great. I only came into the dealership to pickup my vehicle. The financing portion was a breeze also.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Noah! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 09, 2024
Today we bought our first Mercedes from MB Marietta. This is our 4th MB but 1st from this dealer. I have to say, the experience was very good. The sales side was great, Tyler Simmons was our guy and is skilled, professional, knows the product, and made the experience great! Management (Ben and...
Response from the owner Replied: Hi Rodger, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 08, 2024
This is a long over due review about my experience at Mercedes Marietta! I worked with Kevin and he provided an exceptional car-buying experience from start to finish! He was patient, and genuinely cared about helping me walk out of the lot with the vehicle I wanted! Kevin made the whole process...
Response from the owner Replied: Hello Angelena, we are pleased to hear you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 07, 2024
Awesome service. AutoNation goes out of their way to help you
Response from the owner Replied: Hi Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 06, 2024
I feel like I was took advantage of because I’m a female, I was not told what my price would be before I left my vehicle, I came in for a Service A, when I returned to pick my car up I was surprised with a amount that was crazy, even before my card was ran for payment , I was never told the amount,...
Response from the owner Replied: Hi Veronica, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- November 04, 2024
Just bought a Mercedes. Taylor was very personable and made the buying process a great experience. He came in on his day off to be there so I could purchase the car. Wouldn’t want to purchase a vehicle from anyone else and my family that was with me said the same. Thanks to Taylor and the Marietta...
Response from the owner Replied: Hi Quincy, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Marietta and we hope to be of service again in the future.
Google Review
- November 04, 2024
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Cars.com Review
- November 03, 2024
Service was terrible… reached out twice over the span of a week thru Cars.com and never heard from anyone.
Dealer Replied: Hello Avant, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (770) 783-5171. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- November 03, 2024
Service was terrible… reached out twice over the span of a week thru Cars.com and never heard from anyone.
Dealer Replied: Hello Avant, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (770) 783-5171. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 31, 2024
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- October 31, 2024
Had an outstanding experience buying my first EV last week. I'm a repeat customer at MB of Marietta and I always look forward to working with the GM Ernest Dixon, Sales Manager Benjamin Booker, and I've now connected with Sales Consultant Taylor G.Ernest and Ben were accessible and answered many of...
Response from the owner Replied: Hello Dylan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 31, 2024
Very disappointed with the service experience here. Had a warranty repair scheduled for a couple of weeks. Wake up early and show up at 7 am only to be told that they probably won’t be able to actually repair the car for 2 or 3 days. I ask about a loaner. There is a waitlist of 150 people I am...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 783-5171 to discuss what we can do to help.
Google Review
- October 29, 2024
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- October 28, 2024
Horrible customer service.Always get the voicemail.No call back You can tell no one wants to be at work. I will never buy a vehicle from this place
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 28, 2024
Won is Winning!! Ayye! I met with Will (Won) today looking at EV's and I loved what I saw! I was looking.for a very specific color setting. Pearl white with Red interior.Won's product knowledge was so impressive he actually helped me feel safe and comfortable enough to explore options within the...
Response from the owner Replied: Hello, thank you for taking the time to leave us your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (770) 783-5171.
Google Review
- October 21, 2024
Response from the owner Replied: Hello Elliott, thank you so much for your rating! If you'd be willing to provide more feedback, please reach out to us at (770) 783-5171 so we can assist you further.
Google Review
- October 21, 2024
Great sales experience at Mercedes-Benz of Marietta working with Taylor. He was very knowledge about the vehicle I was purchasing and it wasn't even a Mercedes. Taylor was very transparent throughout the entire process and went above and beyond to help me. Would recommend working with Taylor for any...
Response from the owner Replied: Hello Gabrielle, we're happy you found Gabrielle to be so supportive during your experience here at Mercedes-Benz of Marietta. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 17, 2024
I had the opportunity to work with Taylor at Mercedes Benz Marietta for an appraisal and selling my old car, he is very professional and always showed a great attitude facilitating my sell process, thank you so much!
Response from the owner Replied: Hello Federico, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 17, 2024
The salesman and new car manager did not play any games with respect to pricing and completion of the purchase transaction
Dealer Replied: We appreciate you taking the time to leave us a response, Alvin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 17, 2024
The salesman and new car manager did not play any games with respect to pricing and completion of the purchase transaction
Dealer Replied: We appreciate you taking the time to leave us a response, Alvin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- October 11, 2024
Terrible Experience – Avoid This Dealership at All CostsI brought my Mercedes to this dealership ( Mercedes Benz of Marietta) for a recall, expecting a quick fix. However, I was told afterward that my steering was locked and that I needed to pay $2800 to get my car back. The situation is extremely...
Response from the owner Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Yelp Review
- October 11, 2024
Terrible Experience - Avoid This Dealership at All CostsI brought my Mercedes to this dealership ( Mercedes Benz of Marietta) for a recall, expecting a quick fix. However, I was told afterward that my steering was locked and that I needed to pay $2800 to get my car back. The situation is extremely...
Yelp Review
- October 09, 2024
Truly disappointed in this oeg. They do not reflect the value and quality of service/sales of other Mercedes dealerships. We bought a loaner vehicle which they sold as new. We agreed to that because they promised to correct some defects that were obvious. When they didn't we complained to Mr. Dixon,...
Google Review
- October 08, 2024
Chanel from the service department is amazing. I came in for a second opinion on an odd noise I kept hearing from the engine. My prior MB dealership told me I’m hearing things…Within minutes of arriving Chanel and the service manager figured out that the compressor on my AC was going bad.Although...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. Feel free to stop by if you ever need any more help.
Google Review
- October 05, 2024
Excellent service
Response from the owner Replied: Hello Paul, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- September 27, 2024
I recently worked with Stefan this past week. I have been looking into a specific car, but wasn’t quite ready yet to buy. Out of all the sales people I contacted, Stefan was the only one who delivered amazing customer service and did not blow me off because I was not buying THAT day (which happened...
Response from the owner Replied: Hi Maddie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Marietta. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 27, 2024
I called in to speak with an actual decision maker about the details of a potential trade-in. I was connected to someone who was clearly a help desk associate. The lady who I spoke with was rude and hung up the phone on my face! Horrible customer service. Horrible attitude as well. Management should...
Response from the owner Replied: Hello Lance, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 783-5171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 27, 2024
Good customer service
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Calvin! Don't hesitate to call us if you ever need anything. Be safe on the road!