Leah at the service desk was so helpful and professionalAndy is always a pleasure and Shannon in service is the most amazing best!! Such an asset to the Mercedes team -Candace in sales is priceless !!Thank you so much for everything going on 22 years with this dealership!- A true treasured family gem!

Response from the owner Replied: Thank you for your kind words and loyalty over the past 22 years! We truly appreciate your support and are grateful to have you as a long-time Mercedes-Benz of Southampton guest.

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A Wonderful Experience with a Fantastic SalespersonI recently had the pleasure of working with Candece at Mercedes of Southampton , and I cannot recommend them enough! From the moment I walked into the showroom, they made me feel valued and welcomed.Candece was incredibly knowledgeable about the...

Response from the owner Replied: Thank you for sharing your thoughtful feedback, Kay. We’re happy to hear that Candece provided such a welcoming, professional, and knowledgeable experience. It’s great to know that their dedication to understanding your needs and ensuring a pressure-free process made your car-buying journey enjoyable and satisfying.We’re thrilled that you love your new Mercedes and appreciate your kind recommendation. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing us!

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This was my 2nd time working with Candece D'Avino and she was great! Will definitely be back in 3 years when my lease is up.

Response from the owner Replied: Thank you for your feedback, Adrian. We’re glad to hear that Candece provided a great experience for the second time. We appreciate your continued trust and look forward to assisting you again when your lease is up. Thank you for choosing us!

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Response from the owner Replied: Thank you for the five-star rating, Nicholas. We appreciate your feedback and look forward to assisting you again in the future!

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Got a new beautiful Mercedes GLC amg 43 from Jessica D. In Southampton- great service, pleasant to work with, this is our 4th car from here- we will be back in couple years ( as we lease our cars)!!!!!

Response from the owner Replied: Thank you for your feedback and for choosing us again for your 4th car! We’re glad to hear that Jessica provided great service and made the process enjoyable. Congratulations on your new Mercedes GLC AMG 43! We look forward to assisting you with your next lease in the future. Enjoy your new car!

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Response from the owner Replied: Thank you for the five-star rating, Michael! We appreciate your feedback and look forward to assisting you again in the future.

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Good luck trying to get someone from service to pick up the phone. Feels like the service here is run by a 5 year old.

Response from the owner Replied: Thank you Matt for taking the time to provide feedback, it is taken very seriously and I am disappointed to hear that you did not receive a 5-star experience while working with us. If you'd like to further discuss your experience, please do not hesitate to reach out to us at (631)204-2500 and ask to speak with our Service Manager. I do hope that you will give us another opportunity to restore your confidence in us and I wish you all of the best.

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Leasing my second Mercedes from Candece. Sincerely a pleasure to work with; responsive, direct and informative. Found the exact vehicle I was looking for in short time and turned around my new lease efficiently.

Response from the owner Replied: Thank you for your feedback and for choosing us for your second Mercedes lease. We’re glad to hear that Candece provided responsive, direct, and informative service, making the process smooth and efficient. We appreciate your continued trust and look forward to assisting you again in the future. Enjoy your new Mercedes!

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We had the absolute best experience working with Bentley. He was so helpful and patient in helping us build our very first Mercedes. We never felt pressured or rushed, and he always took the time to answer any questions we had along the way. Would definitely recommend Bentley and his team at...

Response from the owner Replied: Thank you for sharing your experience. We’re thrilled to hear that Bentley provided such helpful and patient assistance while guiding you through building your first Mercedes. It’s great to know you felt comfortable and supported throughout the process. We appreciate your kind recommendation and look forward to assisting you again!

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Fabulous experience!!! Frank and Jessica were amazing and the process could not have gone smoother!!

Response from the owner Replied: Thank you for your feedback. We’re delighted to hear that Frank and Jessica provided such a seamless and positive experience. We appreciate your kind words and look forward to assisting you again in the future!

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Ken and Robert were amazing!!! My 3rd lease here, the best dealership!

Response from the owner Replied: Thank you for your feedback! We’re glad to hear that Ken and Robert provided excellent service during your third lease with us. We appreciate your loyalty and look forward to assisting you again in the future.

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Bentley helped us pick the perfect car, he was honest , friendly and a pleasure to work with. Frank the manager was also so nice they made the process of buying a new car and trading in our old car smooth and easy . We will only buy our Mercedes Benz cars from here from now on.

Response from the owner Replied: Thank you for sharing your experience. We’re pleased to hear that Bentley and Frank provided honest, friendly, and efficient service, making your car-buying and trade-in process smooth. We’re honored to be your dealership of choice for Mercedes-Benz vehicles and look forward to assisting you again in the future. Enjoy your new car!

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My 2015 S-550 Coupe was showing a battery icon intermittently on the dash screen so I dropped it off to be checked. That battery was replaced a few years earlier by M B Manhattan for about $300. I was told they would check it out and call me if a new battery was needed. No call but I got a bill for...

Response from the owner Replied: Thank you for sharing your experience, Martin. We apologize for any lack of communication regarding your service and for any frustration caused by the unexpected charge. Transparency and customer satisfaction are very important to us.We take your feedback seriously and would like the opportunity to address your concerns and provide clarification about the charges. Please feel free to reach out to us directly so we can review the situation and work toward a resolution.

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Response from the owner Replied: Thank you for the five-star rating, John. We’re pleased to know you had a positive experience. We appreciate your feedback and look forward to serving you again in the future!

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Terrific dealer

Response from the owner Replied: Thank you for your feedback. We’re glad to hear you had a great experience with us. We appreciate your support and look forward to assisting you again in the future.

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Candece was so very helpful and pleasant to work with.

Response from the owner Replied: Thank you for your review, Glenn. We’re pleased to hear that Candece provided helpful and pleasant assistance. We appreciate your feedback and look forward to serving you again.

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Jessica was SO lovely to work with!! She helped me and my husband find our dream car and explained everything to us with such patience & clarity throughout the whole process!! She was a true pleasure to work with and we are so grateful for the experience!! We will definitely be back to work with her...

Response from the owner Replied: Thank you for sharing your experience. We’re glad to hear that Jessica provided such patient and clear guidance throughout the process of finding your dream car. Your kind words mean a lot, and we’re pleased that the experience was a positive one for you and your husband. We look forward to assisting you again in the future!

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Jessica was great during the process of purchasing my g550

Response from the owner Replied: Thank you for your feedback, Christopher. We’re glad to hear that Jessica provided excellent assistance during your G550 purchase. We appreciate your business and look forward to serving you again!

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Jessica was great with my second Mercedes purchase.

Response from the owner Replied: Thank you for your feedback. We’re pleased to hear that Jessica made your second Mercedes purchase a positive experience. We appreciate your continued trust and look forward to assisting you again in the future!

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We are so happy with Mercedes Benz of Southampton!Our salesman Ken Jones is the best there is!

Response from the owner Replied: Thank you for your review, Carol. We're pleased to hear you had a great experience with us and that Ken provided exceptional service. We appreciate your kind words and look forward to assisting you again in the future!

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What an unbelievable experience, if I knew buying a car was this easy, I would came here earlier. Thank you

Response from the owner Replied: Thank you for your feedback, Edward. We're glad to hear your car-buying experience was straightforward and positive. We appreciate you choosing us and are here to help whenever you need!

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It was a pleasure working with Robert and Candece, who were courteous, respectful, helpful and professional.

Response from the owner Replied: Thank you for sharing your kind words! We're thrilled to hear that they provided such a positive and professional experience. Your feedback means a lot to us, and we're glad we could assist you. If there's anything else we can do for you in the future, please don't hesitate to reach out!

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i have been driving Mercedes cars for decades. I bought my current car from SH. the Southampton dealer is awful, arrogant and charge excessive high prices when it comes to repairs. they seem to think thpet can do that because the customer has no choice.I needed two new breaks. SH quoted $3900...

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This is my 6th lease from them! They’re the best!!

Response from the owner Replied: Thank you, Joan! We truly appreciate your loyalty and are so glad to hear you’ve had such great experiences with us.

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I took in my 500SL to fix the drivers seat switch which prevented the seat from moving. After a month of the car in the shop they informed me that they had ordered the wrong part to fix the issue and that the part was no longer being made by Benz. They charged me for the “diagnostics” despite the...

Response from the owner Replied: Thank you for taking the time to share feedback from your recent service visit. We strive to provide quality service and we are disappointed to hear that you did not receive a 5-star experience. I have spoken with our General Manager and he informed me that the issue you were experiencing was with the door locking mechanics in your 2002 SL and, unfortunately, the parts needed to correct the issue are no longer available from Mercedes-Benz. We understand your frustration but we only use Mercedes-Benz Genuine Parts received direct from the manufacturer to ensure the perfect fit and performance. I do hope that this clears up your concerns and, as always, please feel free to contact us via phone and ask to speak directly with our management team should questions/concerns arise.

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I recently had an exceptional experience purchasing a car from the Mercedes-Benz dealership in Southampton, thanks to the incredible team of Ken, Anthony, and Robert. Their customer service was truly outstanding from start to finish. They were patient, knowledgeable, and went above and beyond to...

Response from the owner Replied: Thank you, Jeneal, for sharing your wonderful experience with us! It's great to hear that Ken, Anthony, and Robert provided you with exceptional service and made your car-buying process so seamless. We appreciate your recommendation and hope you enjoy your new Mercedes-Benz!

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Andrew Byers the service manager at Mercedes of Southhampton is courteous, prompt and highly knowledgeable. I can definitely recommend the service department here. Thanks again for your help in fixing my car!

Response from the owner Replied: Thank you, Marvin! We're glad to hear about your positive experience with Andrew and appreciate your recommendation of our service department.

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Candice is the best broker I have ever used when purchasing a car and will always give her my business. Thank you, jennifer .

Response from the owner Replied: Thank you, Jennifer, for your kind words! We are thrilled to hear that Candice provided you with excellent service when purchasing your Mercedes-Benz.

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My husband and I have been coming to Mercedes Benz Southampton for over 3 years. Candece/Robert/Andy are a great team, courteous, and professional. We will continue to bring our business to this dealership. Thank you for making our Mercedes experience smooth!

Response from the owner Replied: Maria, we're delighted to hear about your positive experience with our team at Mercedes-Benz of Southampton! Thank you for your loyalty and kind words.

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I experienced top notch treatment before, during and after the purchase of my 350 EQE Mercedes SUV. Andre Smith, sales manager, took great care and effort toward ensuring that my needs matched the vehicle that I ultimately purchased. I highly recommend Mercedes Benz of Southampton as the place to...

Response from the owner Replied: Thank you Diana for your kind words! We appreciate your recommendation and are glad to hear about your positive experience with Andre.

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Jessica was the most wonderful saleswoman... I wasn't really sure what I needed but she helped us figure it out and we ended up with a deal the same day. She was patient and showed us more than we asked to look for and really knows the cars in and out and just made the experience so comfortable and...

Response from the owner Replied: Thank you for your wonderful feedback Grace! We're thrilled to hear that Jessica made your experience comfortable and fun while helping you find the perfect car. We appreciate you sharing your positive experience with us. Enjoy your new Mercedes-Benz!

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Andre B SmithIS THE BEST !!!!! COMERCIAL TRUCK MANAGER AT MERCEDES BENZ OF SOUTHAMPTON.We are very thankful !! If you need any Trucks and cars Andre is the man can get it.AttRONNY A .DAMAR CONSTRUCTION INC

Response from the owner Replied: Ronny, thank you for your kind words and 5-star review ! We appreciate your feedback on Andre and glad to hear about your positive experience.

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Subject: My Experience with South Hampton MercedesI wanted to share my experience with South Hampton Mercedes after reading some reviews.I leased my first Mercedes three years ago, and I faced issues with the electronics and the seat. My car was kept for eight days, but when I got it back, the...

Response from the owner Replied: We're truly sorry to hear about your experience with our service Anthony. We value your feedback and understand your frustration regarding unresolved issues. In speaking with our Service Manager, it appears the issue you are referring to took place in April 2021 and I do see a repair order in which the control units was replaced. If you do have further questions/concerns, please feel free to contact us by phone and speak directly with our Service Manager.

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Subject: My Experience with South Hampton MercedesI wanted to share my experience with South Hampton Mercedes after reading some reviews.I leased my first Mercedes three years ago, and I faced issues with the electronics and the seat. My car was kept for eight days, but when I got it back, the...

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Great selection of vehicles. Great customer service. Andre is the best!

Response from the owner Replied: Thank you, Lisa! We're glad you enjoyed our selection and customer service. We appreciate your feedback mentioning Andre's exceptional service.

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Mercedes of Southampton is a HORRIBLE DEALERSHIP!!!. I bought a brand new car there. On day of pickup, they damaged the front bumper while putting the license plate on and never said anything. When I tried to address it with them, they hung up on me and are being EXTREMELY DIFFICULT. I shouldn’t...

Response from the owner Replied: Thank you for taking the time to share feedback from your most recent visit. It is important to us and we are disappointed to hear that you did not receive a 5-star experience while working with us. In speaking with our General Manager, he did state that he has spoken with you and arranged for the damage mentioned to be fixed by our Mercedes-Benz authorized body shop and do hope that this will be satisfactory for you. Please feel free to contact us and speak with our General Manager should you have any other questions.

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Horrible dealership. I bought a brand new car there. On day of pickup, they damaged the front bumper while putting the license plate on and never said anything. When I tried to address it with them, they hung up on me and are being EXTREMELY DIFFICULT. I shouldn't have to suffer for their...

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Horrible customer service

Response from the owner Replied: Hi Marco, we're sorry to hear about your experience. Please reach out to us and ask to speak with our General Manager sas we'd like to learn more about your experience and how we could assist you.

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Our experience with Jessica was outstanding!

Response from the owner Replied: Thank you for your outstanding review, Roger! We’re thrilled to hear that your experience with Jessica was exceptional. Our team is dedicated to providing top-notch service, and we appreciate your recognition of Jessica's efforts. We look forward to serving you again!

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I was fortunate to have Jessica as my sales associate. She was very communicative and that made my sales experience a seamless one. I recommend reaching out to her when you visit the showroom.

Response from the owner Replied: Thank you, Wendy, for the great review about working with Jessica. Come back anytime!

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Jessica is amazing - she is a superb salesperson! A pleasure to work with.

Response from the owner Replied: Thank you Kevin for your kind words about Jessica! We're thrilled to hear that you found her to be a superb salesperson and a pleasure to work with. Your satisfaction is our priority, and we appreciate your support!

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Response from the owner Replied: Paul, thank you so much for the 5-star rating!

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Ken Jones is a very professional. helpful and courteous sales person. I have used him many times!!

Response from the owner Replied: Thank you for your fantastic review Dorothy! We're thrilled to hear that Ken has consistently provided you with professional, helpful, and courteous service. We appreciate your loyalty and look forward to assisting you again in the future!

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