Paul and Mark from service are extremely helpful and professional. They were like lifesavers

View on Google

Went in Monday and looked at a car and instantly fell in love with it . Matt was there to help us along the way & answered all of our questions. We had a few bumps in the road at no fault to the dealership. Matt constantly stayed in touched and made sure we had everything we needed at all times....

Read more

As expected, top notch service by professionals.

View on Google

Always a great experience .

View on Google

Have a car that is half out of warranty with a transmission issue (under warranty on time out on mileage). They want $750 to flush the rear diff (the service tech said it was a common problem). If that doesn't work they want $4000 to replace the rear diff. Took it to another shop and they said there...

Read more

Service is excellent, customer service as well! However, it is bit expensive:-) .

View on Google

The service department is absolutely the best, and I have owned several different car brands. I enjoy great peace-of-mind driving Mercedes cars serviced by this department.

View on Google

Do not by a car there they are nasty people

View on Google

John Lempp Has been awesome, very helpful, answered every question I had, helped even when it was out of his scope.

View on Google

Great service, as always. However, always make sure you call ahead for an appointment if you need a loaner car. They are usually really busy when it comes to the service department, so best call early. Be patient.

View on Google

7 months to get the build done. Was 100% worth it. Tony was our sales guy and kept us up to date the entire time and was in and out within an hour with a trade in! Can’t thank the Mercedes team and Tony enough.

View on Google

View on Google

If I could give ZERO stars I would😡 The lack of professionalism and customer service is unacceptable. I have a 2023 EQS 580 that needed servicing and is covered by Mercedes but because I purchased a Mercedes at another dealership I was told they WOULD not provide me a loaner vehicle. Let be clear...

Read more

View on Google

Best place to get a new car!!!!

View on Google

Best place to get a new car on the planet!!!!

View on Google

Great experience working with George in the Sprinter department to get my van serviced! We plan to use the dealership in future for service and sales. Thanks!

Response from the owner Replied: Thank you for the positive remarks. We strive for excellence with everything we do for our customers. Thanks the Greensboro Team

View on Google

View on Google

Friendly staff

View on Google

Service department was very helpful with my window not working.Josh in parts did an outstanding job helping me with my window and wipers.

View on Google

Horrible experience. I don’t usually rate companies, but if you are planning to purchase a car from these people, you need to to hear this… After choosing a car, I was told the car had not been in an accident and that it also had a clean car fax. I purchased the car at full sticker price. But before...

Read more

DON’T DO IT!!!! VERY BAD SERVICE!!! DO NOT PAY UNTIL YOU SEE YOUR CAR!!!! Had my car towed from Va. on 6/10/22 arrived at dealership at 2:30pm. Received a call from Jonathan/Service Rep that car had been diagnosed. Agreed to price & repair over the phone. Emailed all necessary docs. Picked up car...

Read more

DON’T DO IT!!! RACIST & HORRIBLE PEOPLE including MANAGEMENT!!!I had my car towed from Virginia to this dealership for repair on 6/10/22, arrived @ 2:30pm. Received call from Jonathan told me diagnosis. Agreed to have service done. Cost $1346.00!!!! I Picked up car 6/17/22, car Vandalized ripped off...

Read more

We won’t buy a car anywhere else; Gary and the whole team is AWESOME!

View on Google

Excellent customer service and excellent time frame for service.

View on Google

Save yourself the trouble and go to the Charlotte location. Charlotte will open your door, greet you, offer you anything you need, provide you accurate times for vehicle pick up and everything. Deborah is great is very considerate, John will not give you attention at all.

View on Google

We called for service on our MB motorhome. George called us right back, got us in, had the sensor and all was covered under warranty. Outstanding service! Our road trip could continue. We are so grateful for reputable diesel garage! Thank you!

View on Google

Friendly and welcoming. After my visit, I went home to build my car.

View on Google

No salesperson in sight. No one came out the bldg to assist, I took my 90,000.00 approved bank loan to BMW.

Response from the owner Replied: We are very sorry for your inconvenience, That is not how we do business. We want to earn everyone's business.

View on Google

We drove from Virginia to purchase a new GLE 53 from Mercedes Benz of Greensboro and Calvin C. The experience was seamless with no gimmicks. Calvin was excellent to work with and made the long distance purchase easy. Calvin, Mark, and the whole Greensboro team were great. We would definitely buy...

Read more

View on Google

Terrible customer service. My husband and I have been trying since December to get the car serviced. Everytime we go there is an excuse of why we aren’t able to receive a rental and this time they told us they can’t even provide us with a shuttle service to our house. Totally unacceptable for the...

Read more

View on Google

View on Google

Is unbelievable how friendly they are until they get your car to fix it they say one week is done ( reset the DEF )after that is 3 weeks the car staying there like they one my car they don’t understand we know how long take it to fix is unbelievable but is okay I’m done with Mercedes Benz company...

Read more

View on Google

View on Google

View on Google

Went in for service, overall went fine and staff seemed welcoming and knowledgable but was dissapointed when my service advisor, Mark Graves, went out of office before handing me back the keys to my car which had been seemingly sitting in the driveway for 30+ minutes. I had to go retrieve the keys...

Read more

Very kind and courteous staff very receptive and making the delivery smooth

View on Google

View on Google

View on Google

Response from the owner Replied: Thanks for the great rating, John! We're glad everything went well for you!Regards,Mercedes-Benz of Greensboro Team

View on Google

Had the part I needed in stock!

View on Google