Google+ Review
- April 21, 2018
Ready as promisedPrice- as agreedService performed as expected
Google+ Review
- April 18, 2018
The customer service is phenomenal. Matthew makes sure I'm and out, with the with completed in a timely fashion.
Google+ Review
- April 18, 2018
My service advisors were great Sean and Al took great care of me to get my car ready for the same day. Mercedes-Benz of Westwood has earned my business for life.
Google+ Review
- April 14, 2018
Robert Hampton in Sales, Christine Jones, Sales Manager and Robert Leaver in F& I made my purchase easy and without pressure. They actually found a better finance rate than I had and made sure I got the better rate. A great place to do business! A 100 percent better experience than my recent...
Google+ Review
- April 13, 2018
Google+ Review
- April 13, 2018
Google+ Review
- April 12, 2018
I bought 3 Mercedes from this dealership. Until one day, the service technician went totally berserk on me, during a test drive. Starting yelling and shouting at me about how I don't understand Mercedes quality. Ha!I've been buying Merc cars for 30 years and have owned about (14 different models). I...
Google+ Review
- April 11, 2018
First time visited this dealer and met with Maria Coronel. She took good care on me for my car's ABC line replacement. She gave me a discount, and loaned me a car to drive home until the job is done. She also gave me coupons for free lunch at the shop's cafe. She is honest and friendly. She has good...
Google+ Review
- April 11, 2018
prompt service for my work vans that were serviced
Google+ Review
- April 10, 2018
Google+ Review
- April 09, 2018
Response from the owner Replied: Thanks so much for your review, Ning!
Google+ Review
- April 08, 2018
Google+ Review
- April 08, 2018
Response from the owner Replied: Thanks so much for your review, Sheila!
Google+ Review
- April 07, 2018
Very pleased with service
Google+ Review
- April 07, 2018
Response from the owner Replied: Thanks so much for your review, Chris!
Google+ Review
- April 07, 2018
Yelp Review
- April 07, 2018
I bought my car here a year back and Stave Avellino was my salesman. I found him very informative...not the pushy kind. A year later I came for my A service and they took the car right away....Steve saw me and without hesitation took me to the car service area and chatted for a while so it was nice...
Google+ Review
- April 06, 2018
Took 4 days to change my oil and air filters and 2 tires.
Google+ Review
- April 06, 2018
We always get the best service at this Mercedes dealership. Many helpful and courteous staff, especially Sean Lunny! He is very informative and responds back to voice mails we leave for him immediately! We love our two Mercedes and have been going to this dealership (even when it was Claire...
Google+ Review
- April 06, 2018
We were told there were no issues with the car after we had been there an hour and that it would be ready now. But it never happened. We kept checked nv and checking and it still wasnt ready. No proactive communication from Rep (Diane). We chrcked three times. And she seemed annoyed that we kept...
Google+ Review
- April 06, 2018
Excellent Customer Service - 5 Star. I am so glad that I chose Mercedes-Benz of Westwood. I will be buying my next Mercedes from this dealership due to the excellent people who work there and the great service provided by the Mercedes family of employees.
Google+ Review
- April 06, 2018
Google+ Review
- April 04, 2018
Google+ Review
- April 04, 2018
Google+ Review
- April 04, 2018
Always as usual, warm welcoming and very friendly mangers to service advisor
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
Cars.com Review
- April 03, 2018
You cant top the car buying experience at MB of Westwood. Professional and transparent every step of the way. They dont waste your time, they give you a fair price and explain to you how they got it. If you do your homework, you know they are honest.
Google+ Review
- March 31, 2018
If you want to feel like you're buying a car circa 1985-95 please give them a visit. Never thought a Mercedes dealership would have a used Range Rover in the showroom over a G63/65, if that gives you an idea. Their test drive models are in a dirty/bad condition and will not be comparable to the...
Google+ Review
- March 30, 2018
Outstanding service! I had a delightful experience with the gentleman who drove me to work. And my service representative was honest and informative. Excellent experience all around.
Google+ Review
- March 29, 2018
Google+ Review
- March 29, 2018
Really a great experience with the team from Prime Mercedes-Benz of Westwood. Matt is an excellent service advisor who does a great job of explaining what needs to be addressed and keeping the communication lines open. I trust this dealership to do the job correctly.
Google+ Review
- March 28, 2018
Scheduled a 20K Service and recall service and arrived at 7a on a Saturday morning. Unfortunately the customer agent didnt tell me that it would be an all day event. Thankfully I was put into a courtesy car and was sent on my way. 3hrs later I got a call that their system was down and my suv wont be...
Google+ Review
- March 26, 2018
Google+ Review
- March 24, 2018
great service, every time
Google+ Review
- March 24, 2018
Unbelievably happy with our experience at MB of Westwood. We had been searching for a particular preowned car for months and had gone thru some pretty painful experiences (one in Burlington and another in Alston -not naming names). When we showed up in Westwood, we didn't know what to expect, but...
Google+ Review
- March 23, 2018
The services advisor gets a 10/10
Cars.com Review
- March 18, 2018
I had a great experience with this dealership from the online website to the greeting at the front door all the way to purchase. My salesman Wilson Sabin was helpful and would suggest you talk to him. All around great experience and will go back.
Google+ Review
- March 17, 2018
Google+ Review
- March 17, 2018
Mike from Westwood Roadside was great. Swamped with calls, he kept in contact with status and was quick to give me a spare wheel and tire needed bacause of the distance I had to drive.
Yelp Review
- March 15, 2018
Mercedes-Benz of Westwood, by far has the best customer service of any luxury car dealership in the area! I have purchased and leased cars at this location. If your interested in car definitely ask for Chris Essor, he has been our salesman for the past 3 plus years and always goes above and beyond...
Google+ Review
- March 14, 2018
Excellent place to buy a car and they have an exceptional service department!
Google+ Review
- March 10, 2018
Response from the owner Replied: Phil, thanks so much for leaving us a review. Please don't hesitate to let us know if there is anything we can do to improve your experience in the future!
Google+ Review
- March 07, 2018
Google+ Review
- March 06, 2018
Response from the owner Replied: Thanks so much for your review, Ricot!
Google+ Review
- March 06, 2018
Excellent service. Great staff, able to understand and especially replicate the issues. Fixed car problems. Highly recommend for service and sales.
Google+ Review
- March 06, 2018
As usual great job. Car drives like new.
Response from the owner Replied: Thanks, Lucy- glad to hear it! We truly appreciate your continued business.
Google+ Review
- March 05, 2018
I have been a Prime Mercedes customer for years now. Today was the same as always...I was greeted with a smile and received prompt professional service while I waited in the lounge. Thankyou to Maria Coronel for seeing things through...even the smallest details!Thankyou Prime Team for doing things...
Google+ Review
- March 02, 2018
Professional, courteous, helpful service from Sean Lunny, service department advisor who is most experienced and respectful.
Google+ Review
- March 02, 2018
Response from the owner Replied: Thanks very much for the review- glad we could make you happy!
Google+ Review
- March 01, 2018
Sunday night I noticed my tire pressure was going low. Monday called Mercedes of Westwood. They told me to come right in because I have the tire insurance they would replace the tire for me immediately. Sean was my service manager he was very professional and courteous. They put a brand new tire on...
Google+ Review
- March 01, 2018
I brought my vehicle in to Mercedes of Westwood for a recall issue. I was in and out in an hour, with the issue checked & resolves.
Response from the owner Replied: Debbi, thanks so much for leaving us a review. We appreciate your business, and look forward to working with you again in the future!
Google+ Review
- March 01, 2018
Google+ Review
- February 28, 2018
Response from the owner Replied: Thanks so much for the wonderful feedback, Cindy! We're glad we were able to make you happy.
Google+ Review
- February 28, 2018
Response from the owner Replied: Thanks, Dario!
Cars.com Review
- February 28, 2018
Wonderful service. Very pleased They were prompt and courteous. Very professional Would definitely recommend The technician was extremely knowledgeable and went above and beyond Would definitely use again
Google+ Review
- February 27, 2018
It's a car dealer. Like Mercedes Benz, the place looks nice and you feel safe.
Response from the owner Replied: Thanks for the feedback, we're glad you enjoyed your experience!
Google+ Review
- February 27, 2018
Response from the owner Replied: Lindsey, thanks so much for the review. We greatly appreciate your business!
Yelp Review
- February 27, 2018
I have purchased many vehicles over the years but my experience with MB Westwood was the bestThey were fast and responsive with my pricing and deliverySteve Carrigan assisted every step of the way and his attention to detail was the bestI will continue to do business with MB Westwood and will...
Google+ Review
- February 26, 2018
This is hands down the best dealership I have dealt with when it comes to white glove service and customer focus. They truly go above and beyond to accomodate customer needs and they really offer personalized service. Very happy with all aspects of the dealership - sales through service. Highly...
Google+ Review
- February 23, 2018
Mr. Enio Rebolo is an amazing guy. Honest, hardworking, and dedicated to his customers. I am always thankful he works there. God bless you Sir.
Google+ Review
- February 23, 2018
I love my Mercedes dealerships we have been together for some years now thank you guys for everything and Maria your the best and of course my sales guy Chris thank you for everything
Google+ Review
- February 23, 2018
Response from the owner Replied: Thanks very much for the review, Nicken! We look forward to working with you again in the future.
Google+ Review
- February 23, 2018
Response from the owner Replied: Thanks for the review, Michael! Glad we could make you happy!
Google+ Review
- February 22, 2018
Google+ Review
- February 21, 2018
Was very impressed with my sales person Aaron who went above and beyond throughout my car buying process. I would definitely recommend MB Westwood and to go see Aaron Stork.
Google+ Review
- February 21, 2018
Response from the owner Replied: Katy, thanks so much for the great review! We appreciate your business, and look forward to working with you in the future.
Google+ Review
- February 19, 2018
This dealership was by far the worst experience of my life. I was shopping for a nice SUV today, and was very interested in the GLC AND GLE models. As i walked in, a man approached me and i told him my interest. I wanted to look in their lot to see what they had in stock and hoped to get some...
Response from the owner Replied: Hello Lisa,Part of our transparent buying process is saving the customer time in-store by finding out wants and needs when they are here. Sometimes we need to recognize that not all customers want to sit and discuss wants and needs and would rather just go look at cars. This particular sales associate always follows the process and maybe should have adjusted accordingly. We most certainly DO NOT judge our customers in any way. It is our goal to ensure that every person who walks in and out of our door, be it a customer, employee, or otherwise, is made to feel comfortable and like a member of the Prime family. That principal is something we take extremely seriously. Please feel free to reach out to me directly if you would like to discuss this matter further. I would truly like to be able to make you happy with your experience.Thanks very much,Shawn RamosGeneral Manager781-688-1048
Google+ Review
- February 19, 2018
not good they watch me the whole time I was there
Google+ Review
- February 08, 2018
Working with Aaron Stork was such a pleasurable car buying experience! His experience and knowledge truly shows, and he is always willing to go above and beyond! Highly recommend that anybody ask for him if you are in the market for a vehicle. ~piiyb~
Google+ Review
- February 07, 2018
This is a awesome place not just because I work there but the parts advisors are very knowledgeable and will go out of there way to help you so come on bye I'll be there waiting to meet you I
Google+ Review
- February 01, 2018
Great service
Google+ Review
- January 27, 2018
Terrible costumer service, Steven Carrigan was caught in multiple lies, the upper management has zero clue what is going on with their sales people. Sales Managers are disrespectful and also lie to your face. I will never go to this dealership again or any other dealership that is associated with...
Response from the owner Replied: Mr. Sorber,You are an exporter and plan on shipping the vehicle overseas. This violates our sales and service agreement with Mercedes Benz; we made you aware of this many times. Despite this, you told us you would post a bad review on social media if we failed to sell you the vehicle anyway. I suggest you find a legitimate way to earn a living. As an aside, I will be informing Mercedes Benz corporate of your exporter status so no other dealer will succumb to your lies.David Rosenberg, President
Google+ Review
- January 23, 2018
Google+ Review
- January 23, 2018
Yelp Review
- January 18, 2018
Unfortunately, I have to spend three visits with this low ethics people until they get me with the "finance manager" (after waiting for 1:30 hours) - Once in the room with the finance person, I discover that all the negotiation points were not honored.I can't believe Mercedes Benz has for dealership...
Google+ Review
- January 17, 2018
Response from the owner Replied: Thanks, Ahmet!
Yelp Review
- January 17, 2018
Thank you for the great service. I had my yearly service done on my 2016 Mercedes.I was contacted by the service dept to set up date and also was advised that the loaner dept would contact me so I could get a car while my car was serviced. It was such a smooth experience. I would definitely...
Google+ Review
- January 12, 2018
Bonito cars
Google+ Review
- January 11, 2018
Response from the owner Replied: Hello Yaniv, can you please expand on your experience, and inform us of any issue? We are unable to find any recent visits in our system. Thanks, Mercedes-Benz of Westwood
Google+ Review
- January 11, 2018
Response from the owner Replied: Thanks for the review, Mar. Please don't hesitate to let us know if there is anything we can do to improve your experience!
Google+ Review
- January 08, 2018
Response from the owner Replied: Thanks for the review, Saera! Glad we could make you happy!
Google+ Review
- January 07, 2018
Response from the owner Replied: Thanks for the review, Hugh. We're glad we could make you happy.
Google+ Review
- January 06, 2018
Response from the owner Replied: Hello Yaniv, can you please expand on your experience, and inform us of any issue? We are unable to find any recent visits in our system. Thanks, Mercedes-Benz of Westwood
Google+ Review
- January 05, 2018
Has such a large selection of Mercedes.
Cars.com Review
- December 30, 2017
I called the dealer on Friday night to schedlue an appointment for following day to discuss buying our first Mercedes-Benz. I told them I wanted a seasoned and patient salesperson. The Sales Manager Christine greeted us at the entrance with a saleswoman named Salyna. Christine was spot on when...
Google+ Review
- December 26, 2017
Google+ Review
- December 20, 2017
Loved It.
Google+ Review
- December 16, 2017
Aaron is very knowledgeable. The price is transparent, you can skip negotiation part. Christine, Jason... what a team! And service didnt end after I pick up the car.
Yelp Review
- December 15, 2017
SERVICE DEPARTMENT******* You guys ROCK!!Took my car there the other day, the Foreman knew right away what the noise from my engine was! Fixed and returned within 1 day. Outstanding customer service from Al who was my contact person!not only was my car fixed but I picked it up sparkling clean! The...
Yelp Review
- December 15, 2017
Terrible customer service. Have been going here the past two years for inspection stickers on my Mercedes van van. I pull in and they tell me they no longer put stickers on vehicles with commercial plates. My van is a 2500 with a gross vehicle weight of 8500 lb .This is total nonsense every other...
Google+ Review
- December 13, 2017
Google+ Review
- December 11, 2017
Wilson Sanon in Sales is the best! Every time I am in the market for a new car, I make sure to go see him. He is very knowledgeable and patient. He always helps me find the right Benz for the right price. I picked up my E300 2017 on Friday and I am in Love!
Google+ Review
- December 10, 2017
Has such a large selection of Mercedes.
Cars.com Review
- December 09, 2017
I recently had my 2004 S430 serviced at Mercedes Benz of Westwood. My service advisor, Alfred Erdos was more like a car salesman trying to sell me the services at highest price. First he told me the cost of running computer diagnostic is $190 (at $95/hr). When I retuned to get the diagnostic...
Yelp Review
- November 26, 2017
I recently got a flat tire and needed a replacement. My car has special order performance tires, which are apparently difficult to acquire. My service specialist, Enio Rebolo, went the extra mile and made multiple calls until he was able to locate the only one in the area. He sent a driver to pick...
Google+ Review
- November 24, 2017
Thanh Nguyen was my sales manager and he was very knowledgeable and professional throughout the sales process. He was very helpful as I was trying to narrow down the models I want (GLA or GLC). I have dealt with other dealerships (audi, benz, range rover, bmw) in Boston, and I have to say MB...
Google+ Review
- November 21, 2017
Thanh Nguyen was my sales manager and he was very knowledgeable and professional throughout the sales process. He was very helpful as I was trying to narrow down the models I want (GLA or GLC). I have dealt with other dealerships (audi, benz, range rover, bmw) in Boston, and I have to say MB...
Google+ Review
- November 15, 2017
Google+ Review
- November 11, 2017
The staff is kind and courteous...
Google+ Review
- November 11, 2017
Been standing here in the showroom for 20 minutes waiting for Mr.Sean Ramos. Upsetting to think they make their customers wait this long for assistance. Was looking to buy an E43.
Google+ Review
- November 08, 2017
One of the most disorganized and unprofessional dealership I've ever been, with sales person very late on their appointments, employees talking and laughing loudly in the room, etc. One of the sales manager had to yell at them in the middle of our conversation to have them stop talking, which wasn't...
Google+ Review
- November 08, 2017
Nice experience, Steve is so nice and helpful. And I highly recommend this dealer.
Cars.com Review
- November 06, 2017
great customer service, Steve was amazing and made everything go smooth!
Google+ Review
- November 01, 2017
The staff is kind and courteous...
Google+ Review
- October 29, 2017
Been standing here in the showroom for 20 minutes waiting for Mr.Sean Ramos. Upsetting to think they make their customers wait this long for assistance. Was looking to buy an E43.
Google+ Review
- October 29, 2017
Google+ Review
- October 20, 2017
Nice experience, Steve is so nice and helpful. And I highly recommend this dealer.
Yelp Review
- October 20, 2017
Had service done with Maria as my advisor... she was awesome. Had everything ready before I came in.I was able to get into a loaner in a matter of minutes from arriving.When it was time to pick up my car it was ready to go waiting for me.It was a 5 star experience through and through.Highly...
Google+ Review
- October 19, 2017
Google+ Review
- October 18, 2017
Cars.com Review
- October 18, 2017
Great experience working Steve Berger! Purchased a CPO vehicle
Yelp Review
- October 15, 2017
My car was towed there on Friday to get it Fix. the guy that help me not to friendly he didn't even introduce himself so I don't know his name. They charged me over $400 to fixed the battery. Which I really don't care about the money but at least the service should be good. When I pick my car up...
Google+ Review
- October 14, 2017
Google+ Review
- October 12, 2017
One of the most disorganized and unprofessional dealership I've ever been, with sales person very late on their appointments, employees talking and laughing loudly in the room, etc. One of the sales manager had to yell at them in the middle of our conversation to have them stop talking, which wasn't...
Yelp Review
- October 12, 2017
Mercedes of Westwood has been great to deal with over the course of my lease. Their service department is fantastic, and the car has worked wonderfully!
PrimeMotor G. Replied: Hi Rebecca, thank you so much for your review! We are glad to hear you had such a great experience with Chris and our team! Congrats on your new vehicle! We're sorry about the time it took to get the car ready for you and miscommunication. We appreciate your business and look forward to helping you again in the future!
Google+ Review
- October 10, 2017
Service department is slow and no one available to check in
Google+ Review
- October 08, 2017
Will NEVER go wrong with Thomas Parker, Aaron Stork and Jason Wong!!! My family was tragically impacted by hurricane Maria and with the end of my lease looming over... the Westwood team made renewing my lease and the process EFFORTLESS! They were compassionate, professional, knowledgeable and...
Google+ Review
- October 08, 2017
Mercedes was the most outstanding car dealership I've been to. The staff was all very helpful and beyond pleasant to deal with. I'll absolutely be back.
Google+ Review
- October 08, 2017
Great experience at Westwood Mercedes. Salyna was very helpful securing the car I wanted from Virginia. Very professional and friendly.
Google+ Review
- October 07, 2017
Service department is slow and no one available to check in
Cars.com Review
- October 06, 2017
Very satisfied with the puchase. Excelwe even eour customer service our agent Steve Berger was great and very professional! Highly recommended!
Google+ Review
- October 05, 2017
Great experience at Westwood Mercedes. Salyna was very helpful securing the car I wanted from Virginia. Very professional and friendly.
Google+ Review
- October 05, 2017
Will NEVER go wrong with Thomas Parker, Aaron Stork and Jason Wong!!! My family was tragically impacted by hurricane Maria and with the end of my lease looming over... the Westwood team made renewing my lease and the process EFFORTLESS! They were compassionate, professional, knowledgeable and...
Google+ Review
- October 04, 2017
Will NEVER go wrong with Thomas Parker, Aaron Stork and Jason Wong!!! My family was tragically impacted by hurricane Maria and with the end of my lease looming over... the Westwood team made renewing my lease and the process EFFROTLESS! They were compassionate, professional, knowledgeable and...
Google+ Review
- October 04, 2017
Yelp Review
- October 01, 2017
I purchased a vehicle this summer at MB of Westwood and has a great experience. My salesperson was Karsten Robinson. He was very knowledgeable about all of the cars that I was interested in. In fact, based upon his knowledge of my previous car, he knew which car would best suit my interests and let...
Cars.com Review
- September 29, 2017
I had the pleasure of purchasing a new glc 300 from mb Westwood and working with Aaron Stork, Thomas Parker and other members of the team. Totally first class experience and everything you could want for a new car purchase. Highly recommended. Very straightforward and honest. I look forward to...
Google+ Review
- September 25, 2017
Steve Berger Westwood Mercedes did a great job of getting me a new E Class! I love it!
Google+ Review
- September 24, 2017
Aaron Stark found exactly what my family wanted and support the whole process passionately. Definitely recommend this dealer and Aaron. Thank you.
Google+ Review
- September 22, 2017
Salyna Anza was wonderful. She took all the time necessary to go through all the features of the vehicle. She also showed us several models and was very gracious. We qould recommend her to anyone.
Google+ Review
- September 22, 2017
It was a pleasure dealing with salyna. She was knowledge answering our questions and explaining the workings of the suv.
Google+ Review
- September 22, 2017
Have such a large selection of Mercedes.
Cars.com Review
- September 21, 2017
Salina was wonderful! Very knowledgeable., accomadating, and friendly! A pleasure to buy a car from her!
Cars.com Review
- September 18, 2017
Aaron Stork provides great professional service with a personal touch. He makes car buying easy and fun.
Cars.com Review
- September 18, 2017
Salyna approached us as we were walking around looking at the cars on the showroom floor. We had entered the showroom to just ask a few questions and told her that when we first met, she was knowledgeable, attentive and personable. The short story is, a short time later we walked out of the showroom...
Cars.com Review
- September 18, 2017
Excellent assistantance in helping me select a new car. Also, great support in all folowup activities.
Google+ Review
- September 17, 2017
Bad customer service!! Alot racism going on there!!!
Google+ Review
- September 16, 2017
Mercedes was the most outstanding car dealership I've been to. The staff was all very helpful and beyond pleasant to deal with. I'll absolutely be back.
Google+ Review
- September 08, 2017
This review is based on my interactions with a Internet sales person Jennifer Rojas from MB of Westwood. From the time of first phone call with her about the specs of the vehicle I needed, she had a very patient ear to all of my requests. She went above and beyond in helping me find the right specs...
Cars.com Review
- September 08, 2017
I found purchasing a car at this dealership a very pleasant experience. I feel like I got a good deal on the car and everyone from the Manager Shawn to the business manage Eric was great to do business with. I can not say enough about Chris Essor my sales consultant. He was very professional and...
Yelp Review
- September 05, 2017
Ridiculous !! This place is very fast to sell you a car and make a sale when you're interested in buying it. But after a sale and your trying to reach someone in the finance department to resolve a problem they'll never return your calls or emails. I'm glad I bought my second new benz somewhere...
Google+ Review
- September 04, 2017
Bad customer service!! Alot racism going on there!!!
Google+ Review
- September 01, 2017
Aaron Stark found exactly what my family wanted and support the whole process passionately. Definitely recommend this dealer and Aaron. Thank you.
Google+ Review
- August 29, 2017
Selena was extremely helpful in explaining all the features of the Gl300.This helped me to make an informed decision. She is a very personable young woman. This made the car buying experience much more pleasant. Karen Flaherty
Google+ Review
- August 25, 2017
Akways helpful
Yelp Review
- August 19, 2017
To service a car there is good but if they are changing fluids i would really check the work. I have sprinter and it takes bluetec they charge 150 and they told me it was full. On full I should drive 10k I drove only 10 mile and light came on. Went back to them they said 150 again of course I argued...
Google+ Review
- August 17, 2017
Intelligent and thoughtful service people always at the ready . No delays , no nonsense.
Response from the owner Replied: Thanks Michael for your review! So glad that you had such a great experience with us!
Google+ Review
- August 17, 2017
Cars.com Review
- August 16, 2017
I would like to express how wonderful, kind, knowledgeable, Thomas Parker of Westwood Ma. was with helping me get my mom a new Mercedes for the first time. Mr. Parker made our experience such a pleasure, he could answer all our questions, he was very straight forward. It was a great car buying...
Google+ Review
- August 15, 2017
This review is based on my interactions with a Internet sales person Jennifer Rojas from MB of Westwood. From the time of first phone call with her about the specs of the vehicle I needed, she had a very patient ear to all of my requests. She went above and beyond in helping me find the right specs...
Google+ Review
- August 11, 2017
Response from the owner Replied: Thanks Atiba!
Google+ Review
- August 06, 2017
Response from the owner Replied: Thanks for the review, Mar. Please don't hesitate to let us know if there is anything we can do to improve your experience!
Cars.com Review
- August 06, 2017
Salyna, my sales person did an excellent job! I had such a great experience and I recommend this dealership to anyone that's in the market for a Mercedes Benz.
Google+ Review
- July 31, 2017
Salyna Anza was amazing to work with at Mercedes Benz. She listened to my numbers and did not stray. She found me car better than what I wanted after my first visit with her. Salyna is patient, caring, and determined to work with her customers needs. She even offered to drop my car off at my...
Response from the owner Replied: Thanks Jennifer for the stellar review! We are so pleased that Salyna was able to exceed your expectations and deliver you with the best vehicle for your needs. Thanks again Jennifer! we hope you are enjoying your new Mercedes!
Yelp Review
- July 24, 2017
I legit hate this place so I have my brand new Benz I brought it in for service today, the atmosphere is terrible, I stood for a whole minute and the service desk was staring down into their phones I had to SAY excuse me for them to notice me. The woman I worked with was weird and rude. You will see...
Google+ Review
- July 21, 2017
Intelligent and thoughtful service people always at the ready . No delays , no nonsense.
Response from the owner Replied: Thanks Michael for your review! So glad that you had such a great experience with us!
Google+ Review
- July 19, 2017
Salyna Anza at Prime Westwood made the entire car buying experience a breeze. This was my first purchase from the Prime Motor Group and the whole process couldn't have been easier or less stressful. From beginning to end, Salyna guided me through the whole process, was never overbearing, answered...
Response from the owner Replied: Thanks Kevin! We are so pleased to hear that the process was so easy and efficient for you. Here at Prime Mercedes Benz of Westwood we strive to make the car buying process as simple, transparent and stress-free as possible for our customers. Thanks again for your review!
Google+ Review
- July 17, 2017
Very Welcoming. They have everything you need too!
Google+ Review
- July 17, 2017
Awesome people and nice clean atmosphere.
Google+ Review
- July 17, 2017
Possibly the slowest new cat delivery ever. Two hour wait to hand check to the finance guy so he could give me the title ....
Google+ Review
- July 17, 2017
100,000 dollar car maintenance doesn't include tire rotation doesnt include jack ,,might as well buy a hyundai poor service thanks alot
Google+ Review
- July 15, 2017
Purchased my first Mercedes from Salyna Anza at Mercedes-Benz of Westwood. No high pressure sales, just a helpful salesperson who answered all of my questions. They didn't have a car with the features/color I wanted on the lot, so Salyna found one that matched my requirements in Los Angeles and...
Response from the owner Replied: Thanks Geoff! We are so happy to hear that you had a great experience with Salyna! Thanks for your review!
Google+ Review
- July 15, 2017
Bad customer service
Google+ Review
- July 12, 2017
Very Welcoming. They have everything you need too!
Google+ Review
- July 11, 2017
Google+ Review
- July 09, 2017
Possibly the slowest new cat delivery ever. Two hour wait to hand check to the finance guy so he could give me the title ....
Google+ Review
- July 08, 2017
Salyna was so wonderful to work with. Very patient, knowledgeable and an over all delight. She really changed the way I looked at the car buying process which has always been a nightmare. Kudos to Mercedes Westwood and their female GM to level bring more women to car sales! Top notch!
Google+ Review
- July 06, 2017
Awesome people and nice clean atmosphere.
Google+ Review
- July 03, 2017
I am a member of a Mercedes's Club, sort of speak. Been driving Mercedes for over 10 years. Walking into Mercedes of Westwood, Norwood, I found the sales rep extremely knowledgeable as well as super friendly when came to customer service. Salyna Anza, a young lady, with sassy personality and...
Google+ Review
- July 03, 2017
Salyna was so wonderful to work with. Very patient, knowledgeable and an over all delight. She really changed the way I looked at the car buying process which has always been a nightmare. Kudos to Mercedes Westwood and their female GM to level bring more women to car sales! Top notch!
Google+ Review
- June 30, 2017
100,000 dollar car maintenance doesn't include tire rotation doesnt include jack ,,might as well buy a hyundai poor service thanks alot
Yelp Review
- June 29, 2017
WORST. CUSTOMER. SERVICE. EVER. Honestly appalled by how I was just treated. I visited MB of Westwood to compare the size of two of the SUV models as I am interested in purchasing a new vehicle. The receptionist was lovely and told me someone would be there to help me. Meanwhile I am watching...
Google+ Review
- June 28, 2017
I had a very professional and understanding service in Mercedes Benz Westwood. My experience went smoothly and was quick. My salesperson, Salyna, was very understanding of my needs and helped me find my dream car. The atmosphere was very luxurious. I would give it 6 stars if I could!
Cars.com Review
- June 28, 2017
I had a great experience ! Salyna, my sales person was so helpful and knowledgable on the car and helped me in the buying process every step of the way. I highly recommend this dealership to anyone who's in the market for a Mercedes Benz and if you do choose Mercedes Benz Westwood ask for Salyna !...
Google+ Review
- June 28, 2017
this dealer is a scam and a rip off had a horrible experience own a m.b. my whole life and never been treated so horrible at this dealership stay away from them if possible never get my business again that's for sure !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Yelp Review
- June 27, 2017
Second time is a charm!!! This is the perfect example of why people should believe in giving second chances... last year I tried to buy a car at the Mercedes Westwood and I didn't walk out with the best experience. However, since working with Thomas Parker in the past left FAVORABLE memories, I...
Google+ Review
- June 25, 2017
Google+ Review
- June 21, 2017
Cars.com Review
- June 16, 2017
I must say it was the best car buying experience I've ever had. I recently went in to Mercedes Benz of Westwood and to my delight, there was no pressure from the salesman. Chris Essor was detailed and patient and most importantly, mindful of my time. I am extremely happy with my new car (2016 C300)...
Cars.com Review
- June 13, 2017
Chris Essor was very helpful and knowledgeable. I'm beyond satisfied with my new ride! Thanks!!
Google+ Review
- June 08, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Google+ Review
- June 08, 2017
I just moved to the area and have experienced good MB service at past dealerships, but MB of Westwood takes the cake. My lease was up and their team was so helpful getting me into a new car. They took the time to ask questions and understand positive and negative aspects from my previous lease...
Google+ Review
- June 08, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Google+ Review
- June 05, 2017
Google+ Review
- June 02, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Yelp Review
- June 02, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Google+ Review
- May 27, 2017
I just moved to the area and have experienced good MB service at past dealerships, but MB of Westwood takes the cake. My lease was up and their team was so helpful getting me into a new car. They took the time to ask questions and understand positive and negative aspects from my previous lease...
Google+ Review
- May 23, 2017
Made several attempts to get information about a specific vehicle I wanted to purchase. No one responded. It's a shame that this dealership lost a customer due to not responding. I read many of the reviews. Even though I saw many that reported communication was horrible and they also got no...
Google+ Review
- May 18, 2017
Love them! The entire staff team is wonderful. My 2 favorite are Chris and KC. They worked really hard to make me happy! At the end of it all that's how it should. I go back for a lifetime!
Yelp Review
- May 14, 2017
This is my first experience using the pre-paid maintenance I bought along my purchase of a GL350. Al Erdos, Service Advisor gave me a detailed explanation of what is going to be covered during this servicing. He also recommended that I keep a bottle of AdBlue in my car in the event where I would...
PrimeMotor G. Replied: Hi Anthony, thank you so much for your review! We are glad to hear you had such a great experience with Samir and our team! Congrats on your new GL350! Great choice! We appreciate your business and look forward to helping you again in the future!
Google+ Review
- May 13, 2017
Google+ Review
- May 08, 2017
Very classy and professional