Google+ Review
- November 15, 2017
Cars.com Review
- November 06, 2017
great customer service, Steve was amazing and made everything go smooth!
Google+ Review
- November 01, 2017
The staff is kind and courteous...
Google+ Review
- October 29, 2017
Been standing here in the showroom for 20 minutes waiting for Mr.Sean Ramos. Upsetting to think they make their customers wait this long for assistance. Was looking to buy an E43.
Google+ Review
- October 29, 2017
Google+ Review
- October 20, 2017
Nice experience, Steve is so nice and helpful. And I highly recommend this dealer.
Yelp Review
- October 20, 2017
Had service done with Maria as my advisor... she was awesome. Had everything ready before I came in.I was able to get into a loaner in a matter of minutes from arriving.When it was time to pick up my car it was ready to go waiting for me.It was a 5 star experience through and through.Highly...
Google+ Review
- October 19, 2017
Google+ Review
- October 18, 2017
Cars.com Review
- October 18, 2017
Great experience working Steve Berger! Purchased a CPO vehicle
Yelp Review
- October 15, 2017
My car was towed there on Friday to get it Fix. the guy that help me not to friendly he didn't even introduce himself so I don't know his name. They charged me over $400 to fixed the battery. Which I really don't care about the money but at least the service should be good. When I pick my car up...
Google+ Review
- October 14, 2017
Google+ Review
- October 12, 2017
One of the most disorganized and unprofessional dealership I've ever been, with sales person very late on their appointments, employees talking and laughing loudly in the room, etc. One of the sales manager had to yell at them in the middle of our conversation to have them stop talking, which wasn't...
Yelp Review
- October 12, 2017
Mercedes of Westwood has been great to deal with over the course of my lease. Their service department is fantastic, and the car has worked wonderfully!
PrimeMotor G. Replied: Hi Rebecca, thank you so much for your review! We are glad to hear you had such a great experience with Chris and our team! Congrats on your new vehicle! We're sorry about the time it took to get the car ready for you and miscommunication. We appreciate your business and look forward to helping you again in the future!
Google+ Review
- October 10, 2017
Service department is slow and no one available to check in
Google+ Review
- October 07, 2017
Service department is slow and no one available to check in
Cars.com Review
- October 06, 2017
Very satisfied with the puchase. Excelwe even eour customer service our agent Steve Berger was great and very professional! Highly recommended!
Google+ Review
- October 05, 2017
Great experience at Westwood Mercedes. Salyna was very helpful securing the car I wanted from Virginia. Very professional and friendly.
Google+ Review
- October 05, 2017
Will NEVER go wrong with Thomas Parker, Aaron Stork and Jason Wong!!! My family was tragically impacted by hurricane Maria and with the end of my lease looming over... the Westwood team made renewing my lease and the process EFFORTLESS! They were compassionate, professional, knowledgeable and...
Google+ Review
- October 04, 2017
Will NEVER go wrong with Thomas Parker, Aaron Stork and Jason Wong!!! My family was tragically impacted by hurricane Maria and with the end of my lease looming over... the Westwood team made renewing my lease and the process EFFROTLESS! They were compassionate, professional, knowledgeable and...
Google+ Review
- October 04, 2017
Yelp Review
- October 01, 2017
I purchased a vehicle this summer at MB of Westwood and has a great experience. My salesperson was Karsten Robinson. He was very knowledgeable about all of the cars that I was interested in. In fact, based upon his knowledge of my previous car, he knew which car would best suit my interests and let...
Cars.com Review
- September 29, 2017
I had the pleasure of purchasing a new glc 300 from mb Westwood and working with Aaron Stork, Thomas Parker and other members of the team. Totally first class experience and everything you could want for a new car purchase. Highly recommended. Very straightforward and honest. I look forward to...
Google+ Review
- September 25, 2017
Steve Berger Westwood Mercedes did a great job of getting me a new E Class! I love it!
Google+ Review
- September 22, 2017
Salyna Anza was wonderful. She took all the time necessary to go through all the features of the vehicle. She also showed us several models and was very gracious. We qould recommend her to anyone.
Google+ Review
- September 22, 2017
It was a pleasure dealing with salyna. She was knowledge answering our questions and explaining the workings of the suv.
Google+ Review
- September 22, 2017
Have such a large selection of Mercedes.
Cars.com Review
- September 21, 2017
Salina was wonderful! Very knowledgeable., accomadating, and friendly! A pleasure to buy a car from her!
Cars.com Review
- September 18, 2017
Aaron Stork provides great professional service with a personal touch. He makes car buying easy and fun.
Cars.com Review
- September 18, 2017
Salyna approached us as we were walking around looking at the cars on the showroom floor. We had entered the showroom to just ask a few questions and told her that when we first met, she was knowledgeable, attentive and personable. The short story is, a short time later we walked out of the showroom...
Cars.com Review
- September 18, 2017
Excellent assistantance in helping me select a new car. Also, great support in all folowup activities.
Google+ Review
- September 17, 2017
Bad customer service!! Alot racism going on there!!!
Google+ Review
- September 16, 2017
Mercedes was the most outstanding car dealership I've been to. The staff was all very helpful and beyond pleasant to deal with. I'll absolutely be back.
Cars.com Review
- September 08, 2017
I found purchasing a car at this dealership a very pleasant experience. I feel like I got a good deal on the car and everyone from the Manager Shawn to the business manage Eric was great to do business with. I can not say enough about Chris Essor my sales consultant. He was very professional and...
Yelp Review
- September 05, 2017
Ridiculous !! This place is very fast to sell you a car and make a sale when you're interested in buying it. But after a sale and your trying to reach someone in the finance department to resolve a problem they'll never return your calls or emails. I'm glad I bought my second new benz somewhere...
Google+ Review
- September 04, 2017
Bad customer service!! Alot racism going on there!!!
Google+ Review
- September 01, 2017
Aaron Stark found exactly what my family wanted and support the whole process passionately. Definitely recommend this dealer and Aaron. Thank you.
Google+ Review
- August 29, 2017
Selena was extremely helpful in explaining all the features of the Gl300.This helped me to make an informed decision. She is a very personable young woman. This made the car buying experience much more pleasant. Karen Flaherty
Google+ Review
- August 25, 2017
Akways helpful
Yelp Review
- August 19, 2017
To service a car there is good but if they are changing fluids i would really check the work. I have sprinter and it takes bluetec they charge 150 and they told me it was full. On full I should drive 10k I drove only 10 mile and light came on. Went back to them they said 150 again of course I argued...
Google+ Review
- August 17, 2017
Intelligent and thoughtful service people always at the ready . No delays , no nonsense.
Response from the owner Replied: Thanks Michael for your review! So glad that you had such a great experience with us!
Google+ Review
- August 17, 2017
Cars.com Review
- August 16, 2017
I would like to express how wonderful, kind, knowledgeable, Thomas Parker of Westwood Ma. was with helping me get my mom a new Mercedes for the first time. Mr. Parker made our experience such a pleasure, he could answer all our questions, he was very straight forward. It was a great car buying...
Google+ Review
- August 15, 2017
This review is based on my interactions with a Internet sales person Jennifer Rojas from MB of Westwood. From the time of first phone call with her about the specs of the vehicle I needed, she had a very patient ear to all of my requests. She went above and beyond in helping me find the right specs...
Google+ Review
- August 11, 2017
Response from the owner Replied: Thanks Atiba!
Google+ Review
- August 06, 2017
Response from the owner Replied: Thanks Mar!
Cars.com Review
- August 06, 2017
Salyna, my sales person did an excellent job! I had such a great experience and I recommend this dealership to anyone that's in the market for a Mercedes Benz.
Google+ Review
- July 31, 2017
Salyna Anza was amazing to work with at Mercedes Benz. She listened to my numbers and did not stray. She found me car better than what I wanted after my first visit with her. Salyna is patient, caring, and determined to work with her customers needs. She even offered to drop my car off at my...
Response from the owner Replied: Thanks Jennifer for the stellar review! We are so pleased that Salyna was able to exceed your expectations and deliver you with the best vehicle for your needs. Thanks again Jennifer! we hope you are enjoying your new Mercedes!
Yelp Review
- July 24, 2017
I legit hate this place so I have my brand new Benz I brought it in for service today, the atmosphere is terrible, I stood for a whole minute and the service desk was staring down into their phones I had to SAY excuse me for them to notice me. The woman I worked with was weird and rude. You will see...
Google+ Review
- July 21, 2017
Intelligent and thoughtful service people always at the ready . No delays , no nonsense.
Response from the owner Replied: Thanks Michael for your review! So glad that you had such a great experience with us!
Google+ Review
- July 19, 2017
Salyna Anza at Prime Westwood made the entire car buying experience a breeze. This was my first purchase from the Prime Motor Group and the whole process couldn't have been easier or less stressful. From beginning to end, Salyna guided me through the whole process, was never overbearing, answered...
Response from the owner Replied: Thanks Kevin! We are so pleased to hear that the process was so easy and efficient for you. Here at Prime Mercedes Benz of Westwood we strive to make the car buying process as simple, transparent and stress-free as possible for our customers. Thanks again for your review!
Google+ Review
- July 17, 2017
Very Welcoming. They have everything you need too!
Google+ Review
- July 17, 2017
Awesome people and nice clean atmosphere.
Google+ Review
- July 17, 2017
Possibly the slowest new cat delivery ever. Two hour wait to hand check to the finance guy so he could give me the title ....
Google+ Review
- July 17, 2017
100,000 dollar car maintenance doesn't include tire rotation doesnt include jack ,,might as well buy a hyundai poor service thanks alot
Google+ Review
- July 15, 2017
Purchased my first Mercedes from Salyna Anza at Mercedes-Benz of Westwood. No high pressure sales, just a helpful salesperson who answered all of my questions. They didn't have a car with the features/color I wanted on the lot, so Salyna found one that matched my requirements in Los Angeles and...
Response from the owner Replied: Thanks Geoff! We are so happy to hear that you had a great experience with Salyna! Thanks for your review!
Google+ Review
- July 15, 2017
Bad customer service
Google+ Review
- July 12, 2017
Very Welcoming. They have everything you need too!
Google+ Review
- July 11, 2017
Google+ Review
- July 09, 2017
Possibly the slowest new cat delivery ever. Two hour wait to hand check to the finance guy so he could give me the title ....
Google+ Review
- July 06, 2017
Awesome people and nice clean atmosphere.
Google+ Review
- July 03, 2017
I am a member of a Mercedes's Club, sort of speak. Been driving Mercedes for over 10 years. Walking into Mercedes of Westwood, Norwood, I found the sales rep extremely knowledgeable as well as super friendly when came to customer service. Salyna Anza, a young lady, with sassy personality and...
Google+ Review
- July 03, 2017
Salyna was so wonderful to work with. Very patient, knowledgeable and an over all delight. She really changed the way I looked at the car buying process which has always been a nightmare. Kudos to Mercedes Westwood and their female GM to level bring more women to car sales! Top notch!
Google+ Review
- June 30, 2017
100,000 dollar car maintenance doesn't include tire rotation doesnt include jack ,,might as well buy a hyundai poor service thanks alot
Yelp Review
- June 29, 2017
WORST. CUSTOMER. SERVICE. EVER. Honestly appalled by how I was just treated. I visited MB of Westwood to compare the size of two of the SUV models as I am interested in purchasing a new vehicle. The receptionist was lovely and told me someone would be there to help me. Meanwhile I am watching...
Google+ Review
- June 28, 2017
I had a very professional and understanding service in Mercedes Benz Westwood. My experience went smoothly and was quick. My salesperson, Salyna, was very understanding of my needs and helped me find my dream car. The atmosphere was very luxurious. I would give it 6 stars if I could!
Cars.com Review
- June 28, 2017
I had a great experience ! Salyna, my sales person was so helpful and knowledgable on the car and helped me in the buying process every step of the way. I highly recommend this dealership to anyone who's in the market for a Mercedes Benz and if you do choose Mercedes Benz Westwood ask for Salyna !...
Google+ Review
- June 28, 2017
this dealer is a scam and a rip off had a horrible experience own a m.b. my whole life and never been treated so horrible at this dealership stay away from them if possible never get my business again that's for sure !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Yelp Review
- June 27, 2017
Second time is a charm!!! This is the perfect example of why people should believe in giving second chances... last year I tried to buy a car at the Mercedes Westwood and I didn't walk out with the best experience. However, since working with Thomas Parker in the past left FAVORABLE memories, I...
Google+ Review
- June 25, 2017
Google+ Review
- June 21, 2017
Cars.com Review
- June 16, 2017
I must say it was the best car buying experience I've ever had. I recently went in to Mercedes Benz of Westwood and to my delight, there was no pressure from the salesman. Chris Essor was detailed and patient and most importantly, mindful of my time. I am extremely happy with my new car (2016 C300)...
Cars.com Review
- June 13, 2017
Chris Essor was very helpful and knowledgeable. I'm beyond satisfied with my new ride! Thanks!!
Google+ Review
- June 08, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Google+ Review
- June 05, 2017
Google+ Review
- June 02, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Yelp Review
- June 02, 2017
THE ABSOLUTE BEST WORLD CLASS CUSTOMER SERVICE BAR NONE!!! Very Special Thank you to Maria, Jason and Steve for a phenomenal experience and going over and beyond to make this purchase for us so comfortable and easy. They are truly the definition of 'The BEST or Nothing" all the way round. We will...
Google+ Review
- May 27, 2017
I just moved to the area and have experienced good MB service at past dealerships, but MB of Westwood takes the cake. My lease was up and their team was so helpful getting me into a new car. They took the time to ask questions and understand positive and negative aspects from my previous lease...
Google+ Review
- May 23, 2017
Made several attempts to get information about a specific vehicle I wanted to purchase. No one responded. It's a shame that this dealership lost a customer due to not responding. I read many of the reviews. Even though I saw many that reported communication was horrible and they also got no...
Google+ Review
- May 18, 2017
Love them! The entire staff team is wonderful. My 2 favorite are Chris and KC. They worked really hard to make me happy! At the end of it all that's how it should. I go back for a lifetime!
Yelp Review
- May 14, 2017
This is my first experience using the pre-paid maintenance I bought along my purchase of a GL350. Al Erdos, Service Advisor gave me a detailed explanation of what is going to be covered during this servicing. He also recommended that I keep a bottle of AdBlue in my car in the event where I would...
PrimeMotor G. Replied: Hi Anthony, thank you so much for your review! We are glad to hear you had such a great experience with Samir and our team! Congrats on your new GL350! Great choice! We appreciate your business and look forward to helping you again in the future!
Google+ Review
- May 13, 2017
Google+ Review
- May 08, 2017
Very classy and professional
Google+ Review
- April 15, 2017
Yelp Review
- April 13, 2017
I purchased a 2015 Hyundai Santa Fe Ultimate Limited from Mercedes-Benz of Westwood. Danielle and Vinny were great with scheduling an appointment for me and working we me on the price. When I arrived at the dealer Robert (Bo) greeted me he was low pressure and easy to work with. Eric made the final...
Yelp Review
- March 27, 2017
Perhaps the worst experience buying a car I have ever had... had to come back and spend hours a on what should be an easy transaction. Didn't buy a Mercedes and when I picked up the pretty new "used" Lexus it did not have the floor Matt's that were in the back of it when I test drove it and there...
Google+ Review
- March 22, 2017
Google+ Review
- March 22, 2017
Google+ Review
- March 22, 2017
Yelp Review
- March 20, 2017
Just purchased a CPO Audi A6 for my husband at Audi Norwell. 95% A+ experience, which brought back the negative experience I had at Mercedes of Westwood last year (and the reason we would not look at Prime Audi for his car). Last March ready to purchase a CPO E350. Find that they have some on the...
Yelp Review
- March 16, 2017
If you are a woman scratch this dealership off your list. They treated my wife shabbily and would not return her phone calls when she had questions a few days after a test drive.
Google+ Review
- March 15, 2017
Yelp Review
- March 06, 2017
Went in with the intentions of testing driving a c300 or a gla250, ended up doing neither. The receptionist was nice, she introduced my wife and myself to Chris Essor sales rep. My wife and I felt like he wasn't interested, we got the impression we were wasting his time. So we left a few minutes...
Google+ Review
- March 01, 2017
Google+ Review
- February 22, 2017
Had a great experience at MB Westwood. Worked with Steve Avelino through the leasing process and he was great. Also worked with Thomas Parker and he was up front and reasonable. When I picked up the car, Steve introduced me to Nick in service and he gave me his contact info should I need it. Overall...
Yelp Review
- February 22, 2017
I purchased a new model SUV from another dealer last year and had headache after headache. I opted to trade it to just get out of it as it had issues and my original dealer just couldn't make it happen reasonable enough for me. I also don't feel they wanted the "problem child" back. I went to...
Google+ Review
- February 17, 2017
Had a great experience at MB Westwood. Worked with Steve Avelino through the leasing process and he was great. Also worked with Thomas Parker and he was up front and reasonable. When I picked up the car, Steve introduced me to Nick in service and he gave me his contact info should I need it. Overall...
Yelp Review
- February 11, 2017
This is the worst dealership. Con artist to the max. The people who work here to NOT GIVE A S*(*#(* about you. Steven took it upon himself to run my credit and select a random car for me, DID not even talk to me about the process. He's a piece of crap. Along with the rest of the team who never...
Yelp Review
- January 28, 2017
RUDE. SALESMAN SPOKE OVER ME AND INTERRUPTED ME OVER THE PHONE. WOULDN'T LET ME SPEAK. I've had my fair share of experiences at various MB dealerships and this one takes the cake for being the most disorganized and rude. Also, a little dishonest and careful with their words when describing the car...
Google+ Review
- January 22, 2017
Google+ Review
- December 22, 2016
Google+ Review
- December 22, 2016
Yelp Review
- December 01, 2016
Had a great experience at MB Westwood. Worked with Steve Avelino through the leasing process and he was great. Also worked with Thomas Parker and he was up front and reasonable. When I picked up the car, Steve introduced me to Nick in service and he gave me his contact info should I need it. Overall...
Google+ Review
- November 22, 2016
Great service
Response from the owner Replied: Thank you so much for your five-star review, Joe!