Google Review
- April 17, 2024
Response from the owner Replied: Thank you for your visit, Sachin!
Google Review
- April 15, 2024
Response from the owner Replied: Thank you for your visit, Xu!
Google Review
- April 14, 2024
Response from the owner Replied: Thank you for your visit, Tony!
Google Review
- April 12, 2024
The whole Mercedes’ team have been nothing but stellar from the first visit. Yassine has been great! Marco was super nice, and Ravi the finance manager exceeded all expectations. Ordered butter cookies from France for my family and they loved it. This is the to-go-to dealership for any and all cars....
Response from the owner Replied: It's fantastic to hear about your stellar experience with the Mercedes-Benz of Westwood team! We're glad that Yassine, Marco, and Ravi provided you with great service and exceeded your expectations. It's wonderful that your family loved the butter cookies from France as well! Thank you for recommending our dealership as the go-to for all cars, and we're pleased that we could accommodate your out-of-state registration efficiently, especially for Active Duty Military personnel.
Google Review
- April 12, 2024
I am impressed at how quickly and efficiently these folks do their jobs even amongst the construction, etc going on for them currently. Thanks again for your awesome service.
Response from the owner Replied: We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- April 11, 2024
Response from the owner Replied: Thank you for your visit, Walid!
Google Review
- April 11, 2024
Response from the owner Replied: Thank you for your visit, Gerry!
Google Review
- April 07, 2024
Omg I have a great awesome experience at the Mercedes Benz at Westwood. I have an amazing sales consultant Jean DesChamps who made me feel so comfortable and went far and beyond to get me exactly what I wanted and even added more to it. He was accommodating, generous, personable, and good energy of...
Response from the owner Replied: It sounds like you had an incredible experience at Mercedes-Benz of Westwood with Jean! His dedication to providing exceptional service and making your car buying experience stress-free and enjoyable is commendable. It's wonderful that you felt happy, satisfied, and confident in your purchase. Enjoy your new Benz and the rides ahead!
Google Review
- April 05, 2024
Response from the owner Replied: Thank you for your visit, Anastasiia!
Google Review
- April 05, 2024
Jesus Bastista!You guys service was outstanding and I am very happy with the service provided and the professionalism you and the team demonstrated.You guys deserve a 5 starts and this is what I am give you guys. A FIVE ⭐️Thank you again,Luz Duarte!
Response from the owner Replied: Thank you so much, Luz! We're thrilled to hear that you had an outstanding service experience with Jesus and our team. Your kind words and five-star rating mean a lot to us, and we're delighted that we could provide you with excellent service and professionalism. We appreciate your business and look forward to serving you again!
Google Review
- April 04, 2024
Excellent customer service provided by Prime service staff and the parts department.
Response from the owner Replied: Hi Anthony - It makes us so happy to hear that you received five-star service during your visit to Mercedes-Benz of Westwood. Thank you for choosing us for your auto service needs! Safe driving.
Google Review
- April 04, 2024
Response from the owner Replied: Thank you for your visit, Gail!
Google Review
- April 04, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- April 04, 2024
The process of buying a car at this dealership was easy and everything went smoothly. Definitely need to look for Jean Deschamps he is the best and provided the best service.
Response from the owner Replied: Thank you for your visit, Kayla!
Google Review
- April 04, 2024
I arrived early and was taken care of early. Everyone was professional and I learned a lot about my G550 that I did not know.
Response from the owner Replied: That's great to hear! We're glad we could accommodate your early arrival and provide you with a professional experience at the dealership. It's wonderful that you learned more about your G550 during your visit. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Google Review
- April 04, 2024
Been going to Mercedes Benz of Westwood for over 10 years. Marco Imbergamo, sales manager, provided an exceptional VIP-level service throughout my recent lease of GLC. He went above and beyond my expectations. He was very welcoming as soon as I walked in the building. He is very pleasant, courteous...
Response from the owner Replied: Thank you for sharing your long-standing positive experience with Mercedes-Benz of Westwood and specifically highlighting Marco Imbergamo's exceptional service during your recent lease of a GLC. We're thrilled to hear that Marco went above and beyond to ensure your satisfaction and that he made you feel welcomed and valued throughout the process. Your recommendation of Marco to others interested in Mercedes is greatly appreciated. We're also glad to hear that Jason in the finance team made a positive impression. We look forward to continuing to provide you with top-notch service for many years to come!
Google Review
- April 04, 2024
Excellent experience with Eddie Girón buying my carExcelente experiencia with Eddie Girón buying my car
Response from the owner Replied: ¡Felicitaciones por su nuevo vehículo! Estamos encantados de que Eddie le haya brindado una experiencia de ventas excepcional. ¡Nuestro objetivo final es su satisfacción! Esperamos poder ayudarle en el futuro.
Google Review
- March 30, 2024
Routine oil, oil filter, and fuel filter change went smoothly. I appreciated how smoothly and professionally Darren handled my appointment. All his communications were timely and effective. I will continue to do business with Westwood MB.
Response from the owner Replied: That's great to hear! We're glad that Darren provided you with a smooth and professional experience during your appointment for routine maintenance. We appreciate your continued business and look forward to serving you again in the future.
Google Review
- March 30, 2024
Response from the owner Replied: Thank you for your visit, Mike!
Google Review
- March 30, 2024
Great communication. Even took the vehicle at a moments notice when a tire was going flat.
Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- March 30, 2024
Jesus baptista and the service team is very committed 👏
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Jesus provided committed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- March 30, 2024
They did an excellent job on my car Steve who assisted me was very professional respectful and genuine the service the mechanics are a good representation of Westwood Mercedes’ even though the bill was a lot I know I got my moneys worth and i never have to worry if it was done right the first time ...
Response from the owner Replied: Thank you for sharing your feedback! We're glad that Steve at Mercedes-Benz of Westwood provided you with excellent service and that you found him to be professional, respectful, and genuine. It's great to hear that you believe the service and mechanics at our dealership are top-notch and that you trust us with your car repairs. We appreciate your recommendation to choose professional dealerships like ours for car repairs. We look forward to serving you again!
Google Review
- March 28, 2024
I had a great experience at Norwood Mercedes. I was seen right away. There was a nice waiting area with snacks and beverages and a tv while I waited for my car to be serviced. The staff was friendly and helpful.
Google Review
- March 27, 2024
Mercedes dealership of Westwood was very helpful in diagnosing an issue with my car. The service technician was extremely helpful along with the vehicle mechanic. Both were patient and wanted to see my issues resolved. Excellent service and value is why I continue to service my vehicle at Mercedes...
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Westwood. It's great to hear that we provided excellent service and value and that you continue to trust us with servicing your vehicle.
Google Review
- March 26, 2024
My experience was amazing. My sales guy was super sweet and took his time and explained everything to me. The manager was awesome. I had a wonderful experience
Response from the owner Replied: We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- March 25, 2024
Great service, Brian (General sales manager) gave me complete attention, in fact everyone was very friendly, I left the store very satisfied with my GLC. Without a doubt, when I buy another car I will go for this Mercedes Benz. I highly recommend this place to anyone who is thinking about exchanging...
Response from the owner Replied: That's fantastic to hear! We're delighted that Brian and our team provided you with great service and made your experience with us so positive. Thank you for recommending us, and we look forward to assisting you with your future automotive needs. We appreciate your feedback and your business!
Google Review
- March 20, 2024
Great
Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- March 20, 2024
I just leased my 3rd car from Mercedes-Benz of Westwood and the experience was amazing. I worked with Matthew Waugh again(I worked with him on my previous lease and it’s always a good sign when your sales associate is still with the company 3 years later!). The entire process from ordering the car,...
Response from the owner Replied: That's fantastic to hear! We're delighted that you had an amazing experience leasing your 3rd car from Mercedes-Benz of Westwood and working with Matthew again. Thank you for your positive feedback about Matt's knowledge, transparency, and ease to work with. We appreciate your continued trust and look forward to serving you again in the future!
Google Review
- March 20, 2024
Response from the owner Replied: Thank you for your visit Minh!
Google Review
- March 19, 2024
Wanted to express my gratitude to Jean for making my purchase so smooth , quick and worry free, he was very patient and pleasant to work with. Thank you!
Response from the owner Replied: You're welcome! We are glad Jean was able to make your purchase smooth, quick, and worry-free. We're here to ensure your satisfaction throughout your ownership experience.
Google Review
- March 19, 2024
Edwin my sales men was amazing, great communication and fast service. I bought the car I was looking for in under an hour. He had everything ready for me in a few days and even had some paint imperfections fixed.
Response from the owner Replied: It's wonderful to hear that you had an amazing experience with Edwin! He is a great salesperson who provided excellent communication, and fast service, and ensured that everything was ready for you quickly. It's fantastic that he even took care of fixing some paint imperfections for you. We're here to ensure your continued satisfaction with your vehicle and our services.
Google Review
- March 18, 2024
Terell was so nice and helpful! CouldNot have had a better experience! Thank you so much for making this so easy!
Response from the owner Replied: It's wonderful to hear that Terell provided such excellent service and made your experience easy and enjoyable. We appreciate your kind words and thank you for choosing us for your automotive needs. Safe travels!
Google Review
- March 15, 2024
Sales representative Thomas Roddy is as unprofessional as it gets. Demonstrated foul language & profanity during our interaction. I politely asked for him to let me speak numerous times during our conversation but he continuously tried to talk over me which then initiated his unprofessional...
Response from the owner Replied: Elkin,We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations.Charles EasterGeneral Manager
Google Review
- March 14, 2024
The experience was great. Sayar yassin was a great salesman and made it and easy transaction.
Response from the owner Replied: Thank you for the kind words Yaphet! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- March 14, 2024
Car had engine lights and won’t shift got towed to the dealership, service updates are online and prompt. Happy with the service thank you Kip.
Response from the owner Replied: Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.
Google Review
- March 13, 2024
Response from the owner Replied: Much appreciated Paul!
Google Review
- March 13, 2024
The Service Department is a solid 5 stars. Great service great mechanics! My service technician Steve is fabulous - knowledgeable, super friendly upbeat personality and a great guy. Communicates effectively and was able to manage everything that the vehicle needed. The Service Department Foreman,...
Response from the owner Replied: Thank you for speaking with us about your pick-up and delivery concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at (781) 688-1048.Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- March 13, 2024
Response from the owner Replied: Thank you for your visit, Kennedy!
Google Review
- March 12, 2024
Response from the owner Replied: Thanks for the excellent review Allison!
Google Review
- March 12, 2024
Response from the owner Replied: Thank you for the awesome rating!
Google Review
- March 12, 2024
My salesman Mr.Carrigan was great , down to earth and it made it easy to go into debt lol
Response from the owner Replied: We're glad to hear that Mr. Carrigan provided you with a great experience and made the process easy and enjoyable! Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing us, and we look forward to serving you again!
Google Review
- March 12, 2024
Yassine Sayar was very kind and made the process of buying my dream car very smooth.
Response from the owner Replied: We're delighted to hear that Yassine provided you with such exceptional service during your car-buying experience! Making the process smooth and enjoyable for our customers is always our top priority, and we're thrilled that Yassine was able to help you purchase your dream car. Thank you for your kind words, and congratulations on your new vehicle! We appreciate your business and look forward to serving you again in the future.
Google Review
- March 12, 2024
Mercedes of Westwood has a friendly staff that’s easy to work with. I purchased two vehicles from them in 2023 as they always seem to have the specific vehicles in inventory that I’m looking for. Everything from sales, management, finance, to service was great!
Response from the owner Replied: Thank you very much for your glowing review! At Mercedes of Westwood, we strive to provide our customers with a seamless and enjoyable experience from start to finish, whether it's during the sales process, financing, or servicing your vehicles. We're thrilled to hear that our friendly staff made your car-buying experience easy and enjoyable. It's wonderful to know that we had the specific vehicles you were looking for in our inventory. We truly appreciate your loyalty and trust in us, and we look forward to continuing to meet your automotive needs in the future. Thank you for choosing Mercedes of Westwood!
Google Review
- March 12, 2024
The service performed at the Westwood Mercedes dealership was done to my satisfaction. Sam Cho took care of all that I requested and it was done correctly and he informed me on the process along the way.
Response from the owner Replied: We're delighted to hear that you had a satisfying experience at our Mercedes-Benz of Westwood! It's great to know that Sam provided you with excellent service and kept you informed throughout the process. Your satisfaction is our top priority, and we're pleased that we could meet your expectations. We appreciate your feedback and look forward to serving you again!
Google Review
- March 11, 2024
I had a very, very good experience and highly recommend Jean DeChamps in the Sales Department. Jean worked with me and management to get to the right result on the price for the car I ended of purchasing and was an excellent and patient teacher of all the new technology in my new C3004Matic. He was...
Response from the owner Replied: We're thrilled to hear about your exceptional experience with Jean in our Sales Department. It's fantastic to know that Jean went above and beyond to ensure you were satisfied with the price and provided thorough guidance on the new technology in your C3004Matic. Providing courteous, respectful, and professional service is our priority, and we're glad Jean exemplified these qualities. Thank you for recommending us.
Google Review
- March 11, 2024
Matt is great. He asked me what I needed and picked out choices with the best options for me. Made it easy to decide and easy to make a choice. Definitely made the experience easier than it has been at other places in the past. Highly recommend.
Response from the owner Replied: Thank you Stacy for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Google Review
- March 09, 2024
Google Review
- March 09, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- March 09, 2024
Edwin was fabulous! Ravi made the financing painfree. Everyone stayed late to make it happen. We’ll be back.
Response from the owner Replied: We're thrilled to hear that Edwin provided fabulous service and that Ravi made the financing process pain-free. It's great to know that the team went above and beyond, even staying late to ensure your satisfaction. We appreciate your feedback, and we look forward to welcoming you back in the future. Safe travels in your new vehicle!
Google Review
- March 09, 2024
Edwin was fantastic. He advised use expertly and made our buying experience stress free. He was also very flexible and stayed late after work in order to ensure we got our car delivered on the date we needed. Everyone else in the office was very friendly and professional. Ravi in finance also...
Response from the owner Replied: It's wonderful to hear that Edwin provided you with fantastic service and made your car-buying experience stress-free. We appreciate you highlighting his expertise and flexibility, as well as acknowledging the friendly and professional atmosphere created by the rest of the team. Ravi's efforts in finance are also recognized and appreciated. Congratulations on your new car, and we hope it brings you many enjoyable moments on the road!
Google Review
- March 07, 2024
Response from the owner Replied: Dwayne, thank you for sharing your positive feedback of Mercedes-Benz of Westwood!
Google Review
- March 07, 2024
Response from the owner Replied: Thank you for your visit, Anthony!
Google Review
- March 07, 2024
The service was handled both tactfully and professionally. I was updated throughout the process which is highly appreciated.
Response from the owner Replied: We're glad to hear that you had a positive experience with the service, and it's great that you received timely updates throughout the process. Effective communication can certainly enhance the overall customer experience. Your feedback is valuable!
Google Review
- March 07, 2024
I had a phenomenal experience buying my car from Eddie Giron. Thank you to the managers especially Brian for helping me get my first mercedes
Response from the owner Replied: Congratulations on your new Mercedes! We're thrilled to hear that Eddie and the managers, especially Brian, provided you with a phenomenal experience during the car-buying process. It's always special to purchase your first Mercedes, and we hope it brings you many miles of joy and satisfaction. Safe travels in your new vehicle, and thank you for choosing us!
Google Review
- March 07, 2024
Eddie @ Mercedes-Benz of Westwood and the whole management team are amazing. Easy process and transparency is what a customer wants. Also shout out to manager Marco!
Response from the owner Replied: Thank you for your kind words! We're delighted to hear that Eddie, the whole management team, and manager Marco provided you with an amazing experience. Transparency and an easy process are crucial elements, and it's wonderful to know that your expectations were met. We appreciate your business and wish you many enjoyable journeys in your Mercedes-Benz!
Google Review
- March 07, 2024
No pressure sales. Great atmosphere, they're under construction, but the staff works together flawlessly, so you don't even notice. I can say from experience they're one of the very few honest dealerships out here, management included with that.
Response from the owner Replied: We appreciate your positive feedback regarding our no-pressure sales approach, great atmosphere, and seamless teamwork despite ongoing construction. It's fantastic to hear that you consider us one of the very few honest dealerships, including our management team. We value your experience and look forward to serving you again.
Google Review
- March 07, 2024
Had a great experience at this dealership purchasing my last vehicle with Eddie Giron. Would 100% recommend! They had the exact black SUV that I wanted
Response from the owner Replied: That's fantastic to hear! I'm delighted that Eddie provided you with a great experience, and that you found the exact black SUV you wanted. Safe travels in your new vehicle, and enjoy the ride!
Google Review
- March 07, 2024
Very professional! All my experiences at Mercedes Benz of Westwood have been stellar. Eddie’s expertise and friendly, no pressure demeanor makes it very easy to do business with MB Westwood.
Response from the owner Replied: Thank you for taking the time to share your positive experience at Mercedes-Benz of Westwood! We're thrilled to hear that Eddie's expertise and friendly demeanor have made your interactions stellar. Providing a professional and pressure-free environment is important to us, and we appreciate your acknowledgment. We look forward to serving you in the future at Mercedes-Benz of Westwood!
Google Review
- March 07, 2024
I don’t usually give reviews but had to for the first time due to the outstanding service I received from a salesman in particular; Eddie Giron. I am not someone who is into luxury cars but due to a recent promotion, I thought I’d treat myself but being someone who knew nothing about it, I was...
Response from the owner Replied: Thank you for taking the time to share your positive experience with Eddie Giron at Mercedes-Benz Westwood. It's great to hear that Eddie provided you with outstanding service, taking the time to understand your situation, patiently addressing your questions, and making you feel comfortable throughout the process. Customer-focused professionals like Eddie contribute significantly to creating a positive and welcoming environment for customers, especially when exploring luxury car options. We appreciate your review and wish you the best in your decision-making process!
Google Review
- March 07, 2024
I am a recent customer of Mercedes Benz of Westwood. Phil Cross and Marco Imbergamo were my sales contacts through my purchase process. I originally came in to look at the size comparison between the GLS and GLE and ended up purchasing a GLE53. Phil was great to work with and was zero pressure. He...
Response from the owner Replied: We're delighted to hear about your positive experience at Mercedes-Benz of Westwood and your interactions with Phil and Marco. It's great that Phil was able to assist you without pressure, finding the right car for your needs. We appreciate your understanding during the ongoing renovations, and we're pleased to know that you're very pleased with your GLE53 purchase. Kudos to Phil and Marco for taking care of you throughout the process. Thank you for choosing our dealership, and we look forward to serving you again in the future!
Google Review
- March 07, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Westwood, we appreciate your positive feedback!
Google Review
- March 07, 2024
Great service! This was my first time buying a car and i was apprehensive about the purchase. Eddie Giron was very knowledgeable about the car i bought, and the amenities that came with it - plus educated me on the value for the price point. I bought a Mazda here, which made it even more impressive...
Response from the owner Replied: Thank you for sharing your positive experience! It's fantastic to hear that Eddie provided great service and made your first car-buying experience a positive one. Knowledgeable and informative assistance can certainly make the process smoother and more enjoyable. Congratulations on your Mazda purchase, and may you have many enjoyable journeys ahead with your new car!
Google Review
- March 07, 2024
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I recently purchased a vehicle from Mercedes Benz of Westwood (Group 1) and had an exceptional experience. My salesperson Matt Waugh, and General Sales Manager Brian Vaz provided world-class customer service, going above and beyond to ensure I found the perfect car. Their...
Response from the owner Replied: Thank you for the 5-star review! We're thrilled to hear that you had an exceptional experience at Mercedes-Benz of Westwood. It's wonderful to know that Matt and General Sales Manager Brian provided you with world-class customer service, making the entire process smooth and enjoyable. We appreciate your recommendation, and we're grateful for your kind words. Safe travels in your new vehicle, and we look forward to serving you again in the future!
Google Review
- March 07, 2024
I bought my car from Eddie and had the best experience! The whole process was very smooth, quick and professional. Eddie was very attentive with responding too. Highly recommend purchasing from here.
Response from the owner Replied: Thank you for taking the time to share your positive experience with Eddie! We're delighted to hear that your car-buying process was smooth, quick, and professional. It's wonderful to know that Eddie provided attentive service and contributed to a positive overall experience. We appreciate your recommendation, and we hope you enjoy many great miles with your new car! Safe travels!
Google Review
- March 07, 2024
George Nakhoul is a wonderful salesperson and was willing to go above and beyond to ensure my satisfaction by taking care of every detail. His dedication to providing top-notch service and ensuring a positive customer experience was evident in everything he did, and it made all the difference in my...
Response from the owner Replied: We're delighted to hear about your positive experience with George, your salesperson. It's fantastic that he went above and beyond to ensure your satisfaction, taking care of every detail and demonstrating a dedication to providing top-notch service. Your acknowledgment of his efforts and the positive impact on your experience means a lot. Thank you for choosing us, and we look forward to serving you again in the future!
Google Review
- February 29, 2024
Response from the owner Replied: Thank you for your visit, Connie!
Google Review
- February 29, 2024
Mercedes-Benz dealership of Westwood has been the worst vehicle experience in my lifetime. I am 50 years old and I have always bought high end cars but this dealership has the worst customer service in their service department. They overcharge you, they lie to you, they dont give you a loner car,...
Response from the owner Replied: Allyson,Your one star was a bit confusing, but we were pleased to hear that we could provide fast and efficient service. It was a pleasure to assist you and we appreciate your business.
Google Review
- February 21, 2024
Response from the owner Replied: Here at Mercedes-Benz of Westwood we are always thankful for the positive feedback, thank you!
Google Review
- February 21, 2024
Response from the owner Replied: Thank you for your visit, Joan!
Google Review
- February 19, 2024
Kennedy was an awesome adviser and super helpful!
Response from the owner Replied: Thank you for the kind words Sanite! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- February 17, 2024
Response from the owner Replied: Thank you for your visit, Balu!
Google Review
- February 16, 2024
Response from the owner Replied: Bakon,I apologize that you experienced an issue with the Audi you purchased. Can you please contact me so I can review the details of your review with you? I cannot find your name, “Bakon ZePorkchop” in our database; I would appreciate hearing back from you via the email listed below. Thank you,Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- February 16, 2024
OH MY GOODNESS! What a good experience. I don’t even want to leave. The people here are real people. They don’t make you feel intimidated in the slightest. They are funny and down to earth. It definitely made buying a car much easier and enjoyable. Steve is funny guy but he’s been doing it for 40...
Response from the owner Replied: We're thrilled to hear about your fantastic experience at our dealership! It's wonderful that you felt at ease with the staff, finding them real, funny, and down to earth. Making the car-buying process easier and enjoyable is what every customer hopes for, and we're glad to hear that was your experience. Steve and Marcos seem to have made a positive impression, and it's great that they provided excellent service and hospitality. Thank you for choosing our dealership, and we hope you continue to enjoy your new car!
Google Review
- February 16, 2024
Excellent job!
Response from the owner Replied: We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- February 12, 2024
The staff is great and knowledgeable.
Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Google Review
- February 11, 2024
Response from the owner Replied: Thank you for your visit, Tiffany!
Google Review
- February 10, 2024
The service advisor and staff were professional and friendly. The service was performed in the time frame that was estimated. The facility was clean and very welcoming. Overall a very good experience.
Response from the owner Replied: Hi Mark! Thank you for your review of Mercedes-Benz of Westwood. We are so pleased you had an excellent experience with our service department and thank you for your kind words about our dealership, too. Have a great day and see you next time!
Google Review
- February 10, 2024
Response from the owner Replied: Thank you for your visit, Michael!
Google Review
- February 10, 2024
Response from the owner Replied: Thank you for your visit, Julie!
Google Review
- February 08, 2024
Response from the owner Replied: Thank you for your visit, Edwin!
Google Review
- February 08, 2024
Service is one of the finest I have ever experienced. From the warm welcome to the fast turnaround putting me in a loaner car…literally in less than 10 minutes. When I picked up my car it was cleaned to perfection!!! Used to be a loyal Chambers girl until Savannah Silva changed jobs to Westwood...
Response from the owner Replied: It's wonderful to hear about your exceptional experience with the service at Mercedes-Benz of Westwood and the positive impact Savannah has had on your interactions. Thank you for sharing your feedback and giving them a 5-star rating. Safe and enjoyable driving in your Mercedes Benz!
Google Review
- February 08, 2024
Overall, good with valet available. Only lost a star from another provider not calling regarding updates when my main provider was off. Michael was great!!
Response from the owner Replied: Sandra - Thank you for sharing this feedback. We are happy to hear that Michael provided excellent service and appreciate you bringing this issue to our attention. We look forward to delivering a five-star experience next time.
Google Review
- February 07, 2024
I had a very bad experience at Mercedes of Westwood. I had a service appointment with them on 1/12/2024 in the morning. After repeated calls, I was sent the diagnostics report on 1/15. I was told that my extended warranty was expiring that day and it will only cover one oil leakage that was found in...
Response from the owner Replied: Namita,We're sorry that after further attempts to resolve your concerns regarding your requested repairs, we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Charles EasterGeneral Managerceasters@mbwestwood.com
Google Review
- February 07, 2024
Typical car salesman full of it
Response from the owner Replied: Gauvinator,I apologize that you experienced an issue with our sales department. Can you please contact me so I can make this right? I cannot find your name, “The Gauvinator”, in our database; I would appreciate hearing back from you via the email listed below.Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- February 04, 2024
Very unprofessional when on the phone. The lady hung up on my face because I asked why I didn’t qualify for a loaner car when I got a loaner when I did the same service back in July. Also made me pay for something they said they fixed but I’m still having issues with and they’re just giving me the...
Response from the owner Replied: We truly value your business. I appreciate your feedback and bringing this to my attention. Please contact me directly at (781) 688-1048 or email me at ceasters@mbwestwood.com as soon as it is convenient for you. I would like to know more about your experience and have the opportunity to fix this if possible. I look forward to speaking with you.Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- February 02, 2024
From start to finish I was treated like a VIP. Steve Carrigan made my experience effortless and put me in the car of my dreams at a price that couldn’t be beat anywhere else. I can’t thank the team at Mercedes of Westwood enough. Do yourself a favor and make this dealership the first and last place...
Response from the owner Replied: It's fantastic to hear that you were treated like a VIP at Mercedes-Benz of Westwood and that Steve made your experience effortless. We're thrilled that you were able to get the car of your dreams at a price that couldn't be beat elsewhere. Thank you for recommending our dealership. Safe travels in the car of your dreams!
Google Review
- February 02, 2024
Scheduled service delivered perfectly
Response from the owner Replied: We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- February 01, 2024
My ignition coil had been changed millions time at your shop, why ? Why ? I had changed all a while ago, again , plus all other issues. Checking your history , can not fool your customer again and again
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns, and one of our service managers will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- January 31, 2024
We received excellent service. Edwin, assisted us with our purchase and we were very pleased. Everything was very efficient and friendly. We recommend this dealership. They are building a new showroom and sales has temporarily moved to the building behind service.
Response from the owner Replied: Thank you David for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Google Review
- January 29, 2024
Had service done by Steve Hurley. He was great. Listened to the issue I was having with my GLE 350. Took his time and next day my car was done. If you have problems, go to this guy. He knows what he is doing. Receptionist was not friendly at all when I scheduled appointment. Front Desk need to be...
Response from the owner Replied: Thank you for informing us about Steve Hurley’s outstanding care for you and your vehicle. Thank you for your feedback on some areas we can improve on too.Chuck Easters, General Manager
Google Review
- January 29, 2024
Getting service here is beyond awful! No one picks up the phone, they take your car for a simple inspection or task and then you don’t even hear from them for days!! I bought my car here in 2021 and I’ve been biting my tongue about the service every year since. My latest complaint: took my car to...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will respond to you soon.
Google Review
- January 28, 2024
Great communication throughout the service process!
Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- January 28, 2024
I've just purchased a 2 years old used car from this dealership. And I'm so happy that it's over and I don't need to deal with them any longer. Overall it wasn't a good experience by any means.The good part is that they delivered exactly what we agreed on. The car prep that they did was awesome the...
Response from the owner Replied: Stan,Thank you for informing us about your situation. Please know that we are looking into your concerns, and one of our managers will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- January 28, 2024
It’s was a very nice experience
Response from the owner Replied: We are thrilled to hear that you had a nice experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- January 26, 2024
I never leave Mercedes Benz of Westwood happy, terrible service and charged me for not knowing what was with my car, then wanted to charge me an additional 400 to tell me they couldn’t figure out the problem
Response from the owner Replied: We truly value your business. I appreciate your feedback and bringing this to my attention. Please contact me directly at (781) 688-1048 or email me at ceasters@mbwestwood.com as soon as it is convenient for you. I would like to know more about your experience and have the opportunity to fix this if possible. I look forward to speaking with you.Chuck Easters, General Manager, Mercedes-Benz of Westwood
Google Review
- January 24, 2024
Response from the owner Replied: Thank you for your visit Walter!
Google Review
- January 23, 2024
Very professional service and loaner car delivered, very thorough mechanics, much much better than Mercedes Burlington MA
Response from the owner Replied: Thank you for the kind words Joseph! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- January 23, 2024
Response from the owner Replied: Thank you for your visit, Steve!
Google Review
- January 22, 2024
Response from the owner Replied: Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you!Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- January 20, 2024
4.5 hours for a oil change and three looks to diagnose a steering issues. Our vehicle was returned with another guess about the steering issue and a cracked windshield caused by something being dropped on it. Dealer response was to gaslight us, give us a photo that was clearly not our car (then a...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will respond to you soon.
Google Review
- January 19, 2024
Everything about our experience with the service department at Mercedes Benz of Westwood has been horrible. We had to make three trips to address the same factory defect. The staff neglect to return calls and behave as if they are doing us a favor each time we have gone in for service. We are in...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will respond to you soon.
Google Review
- January 18, 2024
Buying a car here was super easy. It was everything after that which was a pain and super disappointing. There was a huge lack of communication when it came to getting my car insured, registered and inspected. But maybe that is what happens when you purchase a non Mercedes car from Mercedes.
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Google Review
- January 17, 2024
Response from the owner Replied: Thank you for your visit, Alisa!
Google Review
- January 17, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- January 17, 2024
Response from the owner Replied: Thank you for the awesome rating.
Google Review
- January 14, 2024
Purchased another car from Steven. The experience was perfect perfect perfect! Thank you very much for his patience and explaining everything in great detail.
Response from the owner Replied: Congratulations on your new vehicle! We are thrilled that Steven provided you with the perfect sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Google Review
- January 13, 2024
Joe the salesman was very accommodating, helpful and very easy to work with, even though I waited almost 1 month to get new vehicle....but other than that was happy when I left Dealer...Good Job Joe!!!
Response from the owner Replied: Thank you for speaking with us regarding your recent purchase. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at (781) 688-1048.Chuck Easters, General Manager, Mercedes-Benz of Westwood, ceasters@mbwestwood.com
Google Review
- January 12, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- January 12, 2024
Response from the owner Replied: Thank you for your visit, Amer!
Google Review
- January 11, 2024
Response from the owner Replied: Thank you for your visit, Christopher!
Google Review
- January 11, 2024
Extremely awful experience. From start to end. It took close to 6 hours for a routine service. They told me that there is recall for driver assistance and they are going to fix it. I didn't understand that as I never was notified about the recall. When I dropped off vehicle, everything was working...
Response from the owner Replied: We regret the delay in our response. Please be assured that we highly value your feedback, and we are currently investigating your concerns. We will provide you with a detailed response shortly. Thank you for your patience.
Google Review
- January 11, 2024
Katrina is the best service advisor I have ever had and I will continue to work with her in the future. I wish all your advisors were as great as she is. She is pleasant and really cares about her customers. She kept me informed throughout the day with texts to let me know the status of my vehicle....
Response from the owner Replied: It's wonderful to hear about your exceptional experience with Katrina as a service advisor at Mercedes-Benz of Westwood. The fact that she is the best you've ever had and that you wish all advisors were as great as she is speaks volumes about the positive impact she has on customer satisfaction. Her pleasant demeanor, genuine care for customers, and proactive communication by keeping you informed throughout the day are all aspects that contribute to a top-notch service experience. It's great that your experience with Katrina has turned around your perception of our service department. We appreciate your business. We are excited to help you in the future.
Google Review
- January 10, 2024
Response from the owner Replied: Thank you for the marvelous rating!
Google Review
- January 10, 2024
Response from the owner Replied: Thank you for your visit, Pamela!
Google Review
- January 09, 2024
Response from the owner Replied: Thank you for your visit, James!
Google Review
- January 09, 2024
Great customer services however everytime the prices change. Can you imagine 400$for an oil change
Response from the owner Replied: We’re happy to hear you received great customer service! Thank you. I am sorry to hear about the cost of your vehicle’s maintenance and/or repairs. As you know, your Mercedes-Benz is a luxury and performance vehicle. Unfortunately the factory original parts and/or specialized maintenance and repair techniques involved for these vehicles still reflect its premium design. I would be happy to assist you with your concerns, please contact me at mburgos@mbwestwood.com. Malinda Burgos, Service Director
Google Review
- January 09, 2024
I decided to give the Westwood Benz delearship service another chance as my past experiences were just horrible to say the least and yet I find myself with another horrible experience. Zero stars.
Response from the owner Replied: Felix,Thank you for informing us about your situation. Please know that we are looking into your concerns. One of our Service Managers will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.comCharles
Google Review
- December 31, 2023
I can attest to the customer service (Joe Zuccarini). It was great! And to the business manager - it was great too!
Response from the owner Replied: Thank you for the kind words Michael! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- December 29, 2023
I made the stupid mistake which led to a flat tire. Not only did Michelle make me feel better about the entire situation but she ordered the tire overnight, got me an electric loaner and I was back on the road the very next day. So thankful for the assistance!
Response from the owner Replied: It happens to the best of us! But it's fantastic to hear that Michelle was able to turn around what could have been a frustrating situation into a positive experience. Her quick response in ordering the tire overnight and arranging an electric loaner for you speaks volumes about her dedication to customer service. It's always a relief when someone can alleviate stress during unexpected car issues. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 29, 2023
Response from the owner Replied: Steve,We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!
Google Review
- December 29, 2023
Response from the owner Replied: Thank you for your visit, Kenny!
Google Review
- December 29, 2023
Response from the owner Replied: Thank you for your visit, Jeff!
Google Review
- December 29, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- December 29, 2023
Response from the owner Replied: Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you!Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- December 28, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- December 27, 2023
Another amazing experience at Mercedes Benz - Westwood! Thank you!
Response from the owner Replied: Thank you for the kind words Sheryle! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- December 27, 2023
Response from the owner Replied: Tong, I noticed that you left a blank review, and I am sorry to hear that you were not satisfied with your experience. I would genuinely like to help address any concerns or issues you may have had. Please do not hesitate to reach out to me directly so that I can assist you further. Your feedback is important to us, and we are committed to ensuring your satisfaction.Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- December 26, 2023
My advisor Kennedy was great! He was super helpful and responsive and made my appointment process very smooth. The wait time for my car to get serviced was a bit long, but after the holidays is understandable.
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- December 26, 2023
They did a fine job finding a couple items that needed to be addressed and completing them in a timely manner.
Response from the owner Replied: We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 23, 2023
Response from the owner Replied: Thank you for your visit, Nicholas!
Google Review
- December 22, 2023
Response from the owner Replied: I see you are not happy with us, but cannot tell why in a blank review. I really would like to assist you, please contact me so I can assist. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- December 22, 2023
I am very satisfied
Response from the owner Replied: Thank you for your visit, Saeed!
Google Review
- December 21, 2023
Response from the owner Replied: Thank you for your visit Jennifer!
Google Review
- December 20, 2023
Response from the owner Replied: Thank you for your visit Josh!
Google Review
- December 20, 2023
Excellent customer service from Jesus!!
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Jesus provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 19, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- December 19, 2023
Great experience! Will absolutely use them again
Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 19, 2023
Response from the owner Replied: Thank you for your visit, Kailin!
Google Review
- December 18, 2023
Our sales Mahmoud, he is very friendly and patient. We definitely will recommend anyone who needs help to Purchase from Westwood Mercedes!
Response from the owner Replied: Thank you Jenny for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Google Review
- December 18, 2023
Wonderful customer service, I had Terrel and he made my service very easy and accommodating. The service preformed on my GLC was done to perfection and the options given by the service department were clear and professional. I am happy to be apart of the Mercedes Westwood family.
Response from the owner Replied: Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Yelp Review
- December 12, 2023
My experience with the Mercedes service was extremely disappointing. The customer service was lackluster, and the staff seemed disinterested in addressing my concerns. Despite the premium brand, the quality of the service did not meet expectations. Communication was poor, and the repair work took...
Customer Service Replied: Thank you for your feedback. I apologize that your service experience was anything but satisfactory. After reviewing your situation, we want to make things right. I want to contact you to discuss your concerns. Please send me an email with your full name and contact information so we can make things right.Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- December 11, 2023
Worst experienceDifferent price quoted before scheduling different price quoted on service dayNever used againOther dealer send a quote half price they charge you
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns. One of our Service Managers will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Managerceasters@mbwestwood.com
Google Review
- December 09, 2023
I recently bought a car from Mercedes Benz, and Phill Cross made the entire experience easy and enjoyable. If you're in the market for a Mercedes Benz and want a hassle-free and enjoyable buying experience, I highly recommend seeking out Phill Cross at this dealership.
Response from the owner Replied: It's fantastic to hear that Phill made your car-buying experience at Mercedes-Benz of Westwood hassle-free and enjoyable! Recommendations like yours speak volumes about the exceptional service he provides. Congratulations on your new vehicle!
Google Review
- December 08, 2023
Response from the owner Replied: Thank you for your visit, Nathan!
Google Review
- December 07, 2023
Efficient, friendly, convenient experience! 5 stars!!
Response from the owner Replied: We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 07, 2023
Hello. I’m so disappointed with the service of the Westwood Mercedes. I’ve been going there for over a decade and never have my car ever been in service for almost 2weeks!! I feel like the service is slower and very unprofessional. I’ve called and spoke to service workers and was told they’ll call...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will respond to you soon.
Google Review
- December 06, 2023
Jessica was phenomenal! She is always so kind and helpful. A true asset!
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Jessica provided phenomenal assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 05, 2023
Unfortunately, my most recent experience was one of the worst I've ever had. When filling my tires with air the night before Thanksgiving, the valve on one of the tires broke off, and the tire deflated to zero. When I was able to bring the car in on Friday, I was not able to get a loaner so I had...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- December 05, 2023
In and out in short time; used Lyft service instead of waiting. Michael service advisor made it simple and easy.
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Michael provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- December 02, 2023
This is the worst place to go to , the part people are liars and the adviser from service always over charge people, even if nothing wrong with your car , they always try to take your money, especially the guy need Jesus that’s seating in back .
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns. We will be reaching out to you soon to assist. If there is anything I can do in the meantime, please reach out to us.Chuck EastersGeneral Managerceasters@mbwestwood.com
Yelp Review
- November 28, 2023
There was a recall for 2019 c class for a problem with the coolant pump that could lead to fires. They didn't have a solution to the problem and advised MB owners to "be careful". The market got flooded with these dangerous cars. And this is what happened. Mercedes is a broken down brand. Dangerous...
Google Review
- November 24, 2023
Good Customer Service
Response from the owner Replied: Thank you for your visit, Lakeitha!
Google Review
- November 24, 2023
Great service, this time my car had the B Service, which was around $800… until I noticed in the invoice that they charged me $50 for the loaner 😕
Response from the owner Replied: Thank you for informing me about your situation. Please know that we are looking into your concerns and either Malinda Burgos, our Service Director, or Savannah Silva, or Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- November 21, 2023
Excellent experience, fast service excellent price.
Response from the owner Replied: We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- November 21, 2023
Make sure you don’t get scammed for the warranty of your vehicle
Response from the owner Replied: Salem,I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I am truly sorry for the issue you encountered, and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please do not hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- November 21, 2023
Response from the owner Replied: Thank you for your visit, Raffi!
Google Review
- November 20, 2023
I had a great experience in Westwood. I bought my car here and naturally it’s where I would get it serviced. Kipp helped me find a time to pick up given that Saturday’s are a little hectic for me and my sons sports schedule. After service was done and I dropped off the loaner , I realized I had left...
Response from the owner Replied: Sarai,It is always such a pleasure to hear when we have met the expectations of our clients and we are so pleased that we were able to provide you with an exceptional service experience on your visit. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Mercedes Benz of Westwood we appreciate your patronage and your business!
Google Review
- November 19, 2023
Very unprofessional organization. I went to the dealership to buy a used car for my son. I met the front desk in time for my appointment. The Sales person was Eddy. I test drove the car. I was informed there is another car which we wanted to test drive but we couldn't find it in the parking lot. The...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon
Yelp Review
- November 19, 2023
Luckily I didn't end up purchasing my vehicle here but I have had experience with both the sales and service.Let me start with Sales. They are crooks! I've never encountered sales people that were so dishonest. They're lazy and not go getters. If you've seen deal or no deal, it feels like that but...
Customer Service Replied: I apologize that you experienced issues with both sales and service. Can you please contact me so I can make this right? I cannot find your name in our database, but I would love to hear back from you at ceasters@mbwestwood.com. Chuck Easters, General Manager, Mercedes-Benz of Westwood
Yelp Review
- November 18, 2023
The absolute worst. If 0 stars was an option they would get that. I've purchased 2 cars from them but yet they can't commit to keeping a service appointment - they have canceled on me multiple times just minutes before the actual appointment. There's 0 empathy or attempts to resolve it, even...
Customer Service Replied: I apologize that you experienced issues with both sales and service. Can you please contact me so I can make this right? I cannot find your name in our database, but I would love to hear back from you at ceasters@mbwestwood.com. Chuck Easters, General Manager, Mercedes-Benz of Westwood
Google Review
- November 17, 2023
Response from the owner Replied: Thank you for your visit, Maxine!
Google Review
- November 17, 2023
The buying experience at Westwood was ok, but everything went downhill right after I identified an issue with the inner light staying on when the car is off. I brought the car back to Westwood for inspection after having VITI Mercedes in Tiverton take it upon themselves, spent an entire day running...
Response from the owner Replied: Dennis,Thank you for your review. I apologize for the delay in my response and any inconvenience caused. Your feedback is important to us, and we will use it to improve our services and prevent similar problems in the future. I hope one of my service managers reached out to you before this, but If you have any further questions or need help, please contact me at the email address provided. Thank you again for bringing this to our attention.Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- November 16, 2023
I couldn’t not have asked for a more smoother process to purchase a vehicle. I recently totaled my Durango and wanted to get into a newer one. Everyone on staff here was extremely helpful. From the simple greetings at the front door, to Mary setting up my appointments and my sales person Phill who...
Response from the owner Replied: It's fantastic to hear that your car-buying experience at Mercedes-Benz of Westwood was so positive! It seems like the staff, from reception to the sales team to the finance department, made a significant impact on your satisfaction. The seamless process and exceptional service from Mary, Phill, Ravi, and Bobby made the hour drive well worth it. It's great that you found a place that met and exceeded your expectations! Congratulations on your new vehicle!
Google Review
- November 16, 2023
Response from the owner Replied: Thank you for your visit, Robert!
Google Review
- November 16, 2023
Response from the owner Replied: Joe, we appreciate the 5-star review.
Google Review
- November 14, 2023
Response from the owner Replied: Thank you for your visit, Dennis!
Google Review
- November 13, 2023
Had a great experience! Eddie was awesome to deal with and the feel at the dealership was great. Was greeted and asked multiple times while waiting if I was being helped. Preofessional, no nonsense and willing to negotiate within reason. Would definitely recommend and would go back in the future...
Response from the owner Replied: It's wonderful to hear about your positive experience at Mercedes-Benz of Westwood, especially with Eddie's assistance. The welcoming atmosphere, professional approach, and willingness to negotiate within reason all contribute to a satisfying car-buying experience. Safe travels, and thank you for sharing your positive feedback!
Google Review
- November 09, 2023
Excellent ❤️
Response from the owner Replied: Thank you for your visit, Paula!
Google Review
- November 08, 2023
Edwin is phenomenal. He doesnt beat around the bush, no haggling back and forth. He genuinely wanted the best option for me and my family. GM Shawn was also very helpful and kind. This was our 3rd vehicle with MB Westwood, and it wont be our last.
Response from the owner Replied: Samantha, thank you for the positive feedback about your recent visit to Mercedes-Benz of Westwood! We will certainly let Edwin and Shawn know that you appreciate their help, and we hope to see you again sometime!
Google Review
- November 08, 2023
Mercedes of Westwood Service Department was a great experience. My service advisor, Michelle Bras kept us informed from start to finish. Thank
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Michelle provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- November 07, 2023
I’m going through my own experience right now that’s requiring ONE star. So very disappointed that my husband and son had to pick up my car. They’ve had my car since last Friday, 11/11/22, and it wasn’t touched until this Monday, 11/14/22. Horrible service department!!!-In October I called one of...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- November 07, 2023
Response from the owner Replied: Thank you for your visit, Matthew!
Google Review
- November 07, 2023
Response from the owner Replied: Thank you for your visit, Daniela!
Google Review
- November 03, 2023
Excellent! Michelle is the best. I love this place. Thank you for making my day, with the best service and communication I have ever seen.
Response from the owner Replied: It's fantastic to hear that you had an excellent experience and that Michelle provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- November 03, 2023
Phillip Cross, our salesperson, went above and beyond in our buying process. He was professional and an overall nice individual. He was very responsive and attentive throughout the entire process.
Response from the owner Replied: It's fantastic to hear that Phillip, your salesperson, provided you with an exceptional buying experience and went above and beyond. A professional and attentive salesperson can greatly enhance the car-buying process, and it's clear that Phillip made a positive impact on your experience. Enjoy your new vehicle!
Google Review
- October 30, 2023
Great experience
Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- October 28, 2023
Response from the owner Replied: Thank you for your visit, Mee!
Google Review
- October 28, 2023
Awful service from GM not being able to return calls because he is always on ZOOMS to service techs constant lies. Best part of picking up car after 27 days was driving to Herb Chambers Lexus and buying a new Lexus and knowing I’ll never have to deal with Westwood Mercedes again!!
Response from the owner Replied: Richard,We're sorry that after further attempts to resolve your concerns regarding the water damage that couldn’t be covered under warranty due to a spilled cooler, we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll allow us the opportunity to earn your business back. Charles EasterGeneral Managerceasters@mbwestwood.com
Google Review
- October 27, 2023
Response from the owner Replied: Thank you for your visit, Raphael!
Google Review
- October 27, 2023
Very accommodating and helpful
Response from the owner Replied: We are excited that we provided you with an accommodating and helpful service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Google Review
- October 25, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- October 25, 2023
Response from the owner Replied: Thank you for your visit, Charlie!
Google Review
- October 24, 2023
Great service reps, easy and efficient scheduling, estimates provided before the work is done and they are adhered to, recommendations for additional services are sent seeking authority before any add ons commenced. Good experience
Response from the owner Replied: It's wonderful to hear that you had a great experience with your service reps at Mercedes-Benz of Westwood. Having efficient scheduling and clear communication, especially with estimates and additional services, is crucial for a positive service experience. Thank you for sharing your feedback!
Google Review
- October 20, 2023
Response from the owner Replied: Thank you for your visit, Bryan!
Google Review
- October 19, 2023
Response from the owner Replied: Thank you for your visit, Ahmed!
Google Review
- October 19, 2023
Great service. Kari was amazing!
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Kari provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- October 19, 2023
Terrible customer service, no communication after multiple attempts. Service Dept broke multiple pieces in engine just looking into fault code that resulted in major engine work. Had to escalate to Mercedes Corporate. If I could give negative stars I would. For Ed to give 1 star just to do this...
Response from the owner Replied: Michelle, Thank you for informing us about your situation. Please know that we are looking into your concerns, and one of our Service Managers will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters General Manager ceasters@mbwestwood.com
Yelp Review
- October 19, 2023
So just a quick response about this customer service bot. I have never heard from anyone from this dealership about this serious issue. They didn't even have the courtesy to return any calls. Awful. Just awful.
Google Review
- October 18, 2023
It was great 👍
Response from the owner Replied: Thank you for your visit!
Google Review
- October 16, 2023
Horrible - prices are ridiculously high and all the staff have no sense of urgency - my service advisor was in a break every time I went to see him
Response from the owner Replied: Thank you for informing me about your situation. Please know that we are looking into your concerns and we’ll be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Manager(781) 688-1000ceasters@mbwestwood.com
Google Review
- October 16, 2023
I had service for oil change and an issue with tire pressure valve. The part was aftermarket so couldn't replace it so the were able to release the valve mend it with no cost to me. Oil change completed. Very professional and timely.
Response from the owner Replied: Thank you for sharing your positive service experience. It's great to hear that the service team was able to address the issue with your tire pressure valve and provide a cost-free solution. Professional and timely service is always a plus. Thank you for sharing your positive service experience. Your satisfaction is important to us!
Google Review
- October 16, 2023
Kennedy and his team have incredible interpersonal skills. They took great care of my car and I am so pleased with Kennedy and his A team! I will certainly return and have Kennedy take care of me
Response from the owner Replied: We greatly appreciate your feedback! It's fantastic to hear that Kennedy and his team have incredible interpersonal skills and took great care of your car. Your satisfaction is important to us, and we're here to provide excellent service. We look forward to welcoming you back and having Kennedy take care of you again. Thank you for choosing us!
Google Review
- October 14, 2023
Brought my car in for an airbag recall and subframe issue that was under warranty from Mercedes Benz, they did a great job taking care of me and my car. Great quality work.
Response from the owner Replied: We're delighted to hear that we took great care of you and your car, addressing the airbag recall and subframe issue efficiently. Providing quality work and ensuring the safety of our customers is a top priority. Thank you for choosing us, and we're here to continue providing excellent service.
Google Review
- October 14, 2023
I bought a 2023 E350 from Mercedes-Benz of Westwood, MA and had the pleasure of dealing with Matt. His expertise and dedication were evident from the get-go. For an out-of-state buyer like me, he made the process smooth and hassle-free. What stood out was his proactive approach in helping me track...
Response from the owner Replied: It's great to hear that Matt from Mercedes-Benz of Westwood, provided you with excellent service when you purchased your 2023 E350. Going the extra mile to ensure a smooth and hassle-free experience, especially for an out-of-state buyer, is truly commendable. We are glad he was proactive and dedicated to making the process as seamless as possible. Enjoy your new E350, and thanks for the recommendation!
Google Review
- October 12, 2023
Great customer service. Jeff is super friendly and helpful.
Response from the owner Replied: Thank you for your feedback! We're delighted to hear that you received great customer service, and that Jeff was super friendly and helpful. Your satisfaction is important to us, and we're here to assist you with any automotive needs you may have. We appreciate your kind words!
Google Review
- October 11, 2023
I had a good experience here at the dealership and they resolved any and all concerns I had. Special thanks to Tom and Chuck!
Response from the owner Replied: It's fantastic to hear that you had a good experience and that Tom and Chuck provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- October 11, 2023
Response from the owner Replied: Thank you for your visit, Jennifer!
Google Review
- October 11, 2023
Very bad service department, lack of communication, no one returns calls. I have purchased,leased 7 cars since 2003 with this dealership last one didn’t go there went to Herb chambers came back for some warranty work and what a circus !! Was ready to order a new car from them again since they are...
Response from the owner Replied: Nick, Thank you for informing me about your situation. Please know that we are looking into your concerns, and Malinda Burgos, our Service Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters General Manager ceasters@mbwestwood.com
Google Review
- October 10, 2023
My Experience was great from my service advisor Kennedy two thumbs up to the gentleman in parts awesome job!
Response from the owner Replied: It's fantastic to hear that you had a great experience and that Kennedy provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- October 07, 2023
Steve Carrigan is just incredible!!He was so personable, thorough, efficient,honest and helpful. He went above and beyond to help us in our purchase!!! We cant say enough wonderful and impressive words about him! We will never buy another car from anyone else!!Superlatives don’t begin to describe him!!
Response from the owner Replied: It's fantastic to hear about your incredible experience with Steve. Being personable, thorough, efficient, honest, and helpful are qualities we highly value in our team members, and it's clear that Steve exceeded your expectations. We greatly appreciate your kind words and your loyalty. Thank you for choosing us, and we're excited to continue serving you in the future!
Google Review
- October 07, 2023
My experience with Marco was great!Highly recommend!
Response from the owner Replied: Thank you for the kind words! We are excited to hear that Marcp was able to provide you with a great experience!
Google Review
- October 06, 2023
Went to Mercedes Benz of Westwood to shop for a car . I’m writing this to thank the Saleman Marco for helping us with the process and making car shopping easy !! Also he made me chuckle more than once!
Response from the owner Replied: We are delighted to hear that Marco at Mercedes Benz of Westwood made your car shopping experience easy and enjoyable, even bringing some humor into the process! Your appreciation is valued, and we'll be sure to pass on your kind words to him. We're here to provide you with the support you need, and we look forward to serving you again.
Google Review
- October 06, 2023
I would like to commend the attention given to me while vehicle browsing at Mercedes Westwood . Sales associate Marco Imbergamo was well versed in vehicle specifics and answered my inquiries with true professionalism .
Response from the owner Replied: Thank you for the Five-Star review and for choosing Mercedes-Benz of Westwood. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.
Google Review
- October 06, 2023
Jesus in service was very helpful 👍👍
Response from the owner Replied: We are thrilled that Jesus provided you with a helpful service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Google Review
- October 05, 2023
My automobile went in for minor work and I ended up having to wait almost 2 weeks before completely the job. I had no car and they didn't offer me a loaner until the last day. I called the head of management twice to see why and what was going on with my vehicle, she didn't return my calls!...
Response from the owner Replied: Maria, Thank you for informing us about your situation. Please know that we are looking into your concerns, and Malinda Burgos, our Service Director, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- October 03, 2023
Response from the owner Replied: Thank you for your visit, Elizabeth!
Google Review
- October 03, 2023
Great customer service, very helpful
Response from the owner Replied: Thank you for your visit!
Yelp Review
- October 03, 2023
I would not recomment this dealership to anyone! I have been trying for one month to buy my lease and between the dealership and Mercedes Financial no one know whar they are doing. I contacted the dealership , I was referred to the Finance Company, they sent be back to the dealership. I went into...
Customer Service Replied: Thank you for bringing this to my attention. I apologize for what you have experienced attempting to purchase your lease buyout. I would like an opportunity to address your concerns. I’m not off on Fridays. I’m here now. You can reach me at my desk phone at (781) 688-1048 or by email at ceasters@mbwestwood.com. Chuck Easters, General Manager
Google Review
- October 02, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- October 02, 2023
Our service rep Ivan was very knowledgeable and accommodating, but the general condition of service department was very chaotic. Much confusion with customers waiting to for help.
Response from the owner Replied: Thank you for informing me about your situation. Please know that we are looking into your concerns, and Malinda Burgos, our Service Director, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- September 30, 2023
This place is the worst to dealwith . Change prices . Wouldn’t fix anything I asked to be done and then after all that I decided not to buy there but my son in law bought a car from them instead of me . They had no issue taking the money but don’t want to meet him at DMV a week after payment cause...
Response from the owner Replied: Thank you for informing me about your situation. Please know that we are looking into your concerns, and Brian Vaz, our General Sales Manager, or Chris Palmer, our Pre-Owned Sales Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters / General Manager/ ceasters@mbwestwood.com
Google Review
- September 29, 2023
Very nice
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- September 28, 2023
Response from the owner Replied: Thank you for your visit, Jhon!
Google Review
- September 28, 2023
BE AWARE OF purchasing WESTWOOD MERCEDES!!!Before make a sign, dealer told me anything less than 50% remaning of wearable parts, must be replaced under the law before selling used car. Look pictures I just picked up.- Tire is almost gone !!!- Tire had nail- Tire side wall damage- streering wheel...
Response from the owner Replied: Thank you for informing me about your situation. Please know that we are looking into your concerns, and Brian Vaz, our General Sales Manager, or Chris Palmer, our Pre-Owned Sales Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters General Managerceasters@mbwestwood.com
Google Review
- September 27, 2023
ExcellentExcelente
Response from the owner Replied: Thank you for your visit, Rafael!
Google Review
- September 26, 2023
Stephen Carrigan was very helpful, pleasant and fun to work with today during our GLC 300 test drive. He is genuinely passionate and a nice no-pressure sales person. GLC 2023 re-design has many nice and advanced features
Response from the owner Replied: Thank you for the Five-Star review and for choosing Mercedes-Benz of Westwood. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.
Google Review
- September 26, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- September 21, 2023
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- September 21, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- September 19, 2023
Worst customer experience ever since new MB ownership. I had my car in for service and there is no follow up, no return phone call, and overall poor service. I will not be buying my next MB from MB of Westwood.
Response from the owner Replied: Patti Groebe, Thank you for informing us about your situation. Please know that we are looking into your concerns and Malinda Burgos, our Service Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Thank you,Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- September 19, 2023
I had an appointment for 4.15 for my convertible to be look edit I came an hour early and i was told they dont have nobody to look at the car very disappointed if it's just how to treat customers
Response from the owner Replied: I noticed that you left a blank review, and I'm sorry to hear that you're not satisfied with your experience. Your feedback is important to us, and we're committed to ensuring your satisfaction. I would genuinely like to help address any concerns or issues you may have had with your visit. Please do not hesitate to reach out to me directly so that I can assist you further. You will find my email listed below. Your feedback is important to us, and we're committed to ensuring your satisfaction.Chuck EasterGeneral Managerceasters@mbwestwood.com
Google Review
- September 17, 2023
Terell was great but trying to contact the dealership was a effortTerell never received my messagesNo ever answers in serviceThe calls go to a call center a d not to himThe operator does not have e a clue when questions are askedOverall I will always return
Response from the owner Replied: Thank you for your feedback. I apologize that your communication with our service department was anything but satisfactory. After reviewing your situation, we want to make things right. I want to provide you with a complimentary detail on your vehicle. Please give me a call at (781) 688-1048 so we can schedule a time for you to visit our dealership. Chuck Easters / General Manager / ceasters@mbwestwood.com
Google Review
- September 15, 2023
Great customer service experience associate (Jesus) was the BEST!!
Response from the owner Replied: Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- September 13, 2023
Michelle is great very Knowledgeable
Response from the owner Replied: Nothing better than a great review, thanks Jay!
Google Review
- September 13, 2023
Response from the owner Replied: Thank you for your visit, Mike!
Google Review
- September 13, 2023
Both George and Eric r a pair that beats 3 of a kind. They were great to deal with
Response from the owner Replied: We'll be sure to pass along the kudos for a job well done. Thank you for your 5-star review.
Google Review
- September 12, 2023
Excellent approach about my vehicle and the services I needed .by MichelleAlso the detailed video by the mechanic at the service was very clear and persistent about what kind of work was done on my vehicle and suggestions of what else I might need .Thank you guys
Response from the owner Replied: We are thrilled to hear that you had a great experience, and it's wonderful to know that Michelle provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- September 11, 2023
Response from the owner Replied: Thank you for your visit, Ying!
Google Review
- September 10, 2023
Response from the owner Replied: I see you are not happy with us, but cannot tell why in a blank review. I really would like to assist you, please contact me so I can assist. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- September 09, 2023
Response from the owner Replied: Hi Sidney, thank you for your rating! It is greatly appreciated, and we look forward to welcoming you back in the future.
Google Review
- September 07, 2023
Response from the owner Replied: Thank you for your visit, Diana!
Google Review
- September 07, 2023
The service was efficient and thorough. The staff members were communicative and kind. I was very pleasured!
Response from the owner Replied: We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Google Review
- September 07, 2023
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Westwood, thank you very much!
Google Review
- September 06, 2023
Response from the owner Replied: Thank you for your visit, Neil!
Google Review
- September 02, 2023
I paid almost $3800 for breaks and oil change, couple weeks later, the breaks start making noise and the rims became so dusty. I took it back to them and still the same thing. No improvements. Because it’s Mercedes, I thought I was paying for original parts but no, they use after market parts and...
Response from the owner Replied: We regret the delay in our response. Please be assured that we highly value your feedback and we are currently investigating your concerns. We will promptly provide you with a detailed response shortly. Thank you for your patience.
Google Review
- September 02, 2023
Response from the owner Replied: I see you are not happy with us, but cannot tell why in a blank review. I really would like to assist you, please contact me so I can assist. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- September 01, 2023
Had a great experience here! Jean went above and beyond to meet my expectations and I couldn't be happier! I highly recommend you visit this dealership if you are looking to join the MB family!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Westwood! It is always such a pleasure to hear that we were able to provide you with an exceptional experience. Thank you for your acknowledgment of Jean for their professionalism! It will be our pleasure to assist you again in the future. We very much appreciate your recommendation!
Google Review
- September 01, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- September 01, 2023
If I can give them negative stars I would! I have been a Mercedes customer for years but This is the first time at the Mercedes Westwood dealership that I was so disappointed with the service and honestly I no longer want to even deal with Mercedes! It took three and a half months and multiple...
Response from the owner Replied: Rawan, I sincerely apologize for the delay in my response, but also sorry to hear about the cost of your vehicle’s repairs. As you know, your 2011 Mercedes-Benz C300 has been to our dealership twice in the past two years. The first time was an airbag recall and there was no charge for that repair. The second time your vehicle was towed in for being inoperable, it wouldn’t start. As you are aware, we diagnosed the vehicle and found water in the front signal acquisition module (SAM) which caused various electrical issues in your vehicle and we also had to replace the electric ignition switch (EIS). Some of these parts were on national backorder causing the delay. The total wasn’t “several thousand dollars” as you’ve stated and it wasn’t misdiagnosed, you had multiple electrical issues with your vehicle. When you were here, we notified you that your front and rear brake lines were leaking and it was unsafe to drive. You elected not to perform the brake line repair. The SAM and EIS have nothing to do with the brake lines. Unfortunately, the factory's original parts and/or specialized repair techniques involved for this vehicle still reflect its premium design. I would be happy to assist you with your concerns, please contact me at ceasters@mbwestwood.com. Charles Easters General Manager
Google Review
- August 31, 2023
This dealership is toxic and has communication problems. Called sales department, promised to call back but never. Called service department, promised call back but never. They ignor customers. Also, bought a used car from this dealership. Terrible condition. Don't ever buy any car from this...
Response from the owner Replied: I sincerely apologize for the delay in my response, but I wanted to apologize that you experienced a communication issue with our sales and service department and you’re unhappy with your purchase. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at ceasters@mbwestwood.com. Chuck EastersGeneral ManagerMercedes-Benz of Westwood
Google Review
- August 31, 2023
This place is terrible in customer service! The agent doesn’t return my call! It takes a whole week before I got an email & text message about recommendations & I’ve been calling for 4 days now to get more information about the recommendations and no one has called back!
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Malinda Burgos, our Service Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- August 30, 2023
Originally I was a bit frustrated that my vehicle service was taking so long, but Jesus turned things around and provided excellent customer care and made sure I was happy!
Response from the owner Replied: We are thrilled that Jesus provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Google Review
- August 30, 2023
Impossible to get in touch with, service never returned my call. new MB falling apart before a year old. Why pay for luxury without good service?
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Malinda Burgos, our Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- August 30, 2023
Do yourself a favor and don't buy anything from this place. They told us we had bumper to bumper coverage for a year, 3 months in car batteries ,and electric issues started, we were told it wasn't covered. This place is not good people. They don't stand behind there vehicles
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Google Review
- August 30, 2023
I was completely disappointed with the result of my visit to this service center. I received a test result indicating that my car was in good condition, and all test parameters were passed successfully. I requested an inspection in this case, but it was denied because there were issues. As I found...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- August 29, 2023
The staff at this dealership is the best. During our car buying process, we worked with Matt Waugh (Salesman) and RaviShankar McDonelle (Finance Manager). Both were absolutely fantastic. They helped us build the car exactly how we wanted and kept us posted with any updates while the car was being...
Response from the owner Replied: We sincerely thank you for choosing Mercedes-Benz of Westwood! Your excellent sales experience with us is a reflection of our commitment to providing unparalleled customer service. We greatly appreciate your recognition of our exceptional team members, Matt and Ravi, who consistently go above and beyond to meet our customer needs. Your Five-Star review is a testament to our dedication, and we will continue to work hard to exceed your expectations. Thank you for your business, and we look forward to serving you again in the future.
Google Review
- August 28, 2023
Response from the owner Replied: Thank you for your visit, Kate!
Google Review
- August 25, 2023
Response from the owner Replied: Thank you for the positive rating!
Google Review
- August 25, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- August 24, 2023
Took my 2021 450 GLE fro 20K service “B”. Completed the service request on line before visit, but when I arrived found myself in a line reminiscent of the RMV. After 15 mins walked out and told them to call me with questions. I think there is room for improvement at this dealership.
Response from the owner Replied: We regret the delay in our response. Please be assured that we highly value your feedback, and we are currently investigating your concerns. We will provide you with a detailed response shortly. Thank you for your patience.
Google Review
- August 23, 2023
I don't like tche front desk.
Response from the owner Replied: I apologize that you experienced an issue with our front desk. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via the email listed below. Chuck EastersGeneral Managerceasters@mbwestwood.com.
Google Review
- August 22, 2023
Quick and simple is all I can say. Eddie was great and had everything set up when I arrived.
Response from the owner Replied: We are delighted that you had a pleasant experience with Eddie. Thank you for choosing Mercedes-Benz of Westwood! We are eager to serve you again for any of your automotive requirements.
Google Review
- August 22, 2023
Response from the owner Replied: John, we appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!
Google Review
- August 20, 2023
The worst experience ever..They have been rescheduling my appointment 3 times because every time they didn’t have a loaner car .
Response from the owner Replied: Viktoriia,We sincerely apologize for the inconvenience you experienced when your service appointment was rescheduled due to a lack of loaner vehicles. We appreciate your feedback, and we want to provide some context regarding our loaner vehicle availability. At our dealership, we maintain a fleet of 85 loaner vehicles, which is the maximum number allowed by Mercedes-Benz USA. While we strive to make these vehicles readily available to our valued customers, there are circumstances beyond our control that can affect their availability. In some cases, repairs that were initially expected to take a day or two may extend beyond the estimated time frame. This can happen for various reasons, including the discovery of larger underlying issues, extended labor times, parts being on national backorder, or the need for additional investigation by Mercedes-Benz engineers. As a result, we may find ourselves in the challenging position of having to reschedule appointments with loaner vehicles due to these unforeseeable circumstances. We genuinely understand the frustration and inconvenience this can cause to our customers, and we deeply apologize for any disruption to your plans. We always strive to schedule appointments in good faith, expecting the vehicles to be available as planned. However, we want to assure you that these decisions are never taken lightly, and they are made in the best interest of providing the highest level of service and safety for your vehicle. We appreciate your understanding and patience in such situations. Please know that we are continuously working to improve our processes and enhance our communication to minimize such inconveniences in the future. Your feedback is valuable to us, and we're committed to providing the best service possible.Chuck EastersGeneral ManagerMercedes-Benz of Westwood
Google Review
- August 19, 2023
I had a problem again with my car display screen. This is the first time in over 3 years someone actually knew what to do and I didn’t even have to bring my car down. My display screen usually becomes disabled and I cannot use it as it becomes filled with colors and I cannot get music, driving...
Response from the owner Replied: Thank you for taking the time to leave us a review! We are pleased to hear that our team could help resolve your issue!
Google Review
- August 19, 2023
I had a fantastic shopping experience at the Mercedes Benz shop! The sales consultant, Matt Pisano, truly went above and beyond to assist us with his professional expertise. He guided us through the options without any pushy overselling, and he genuinely fought for our best interests. What stood out...
Response from the owner Replied: Weng, Congratulations on your new Mercedes! We are thrilled to hear that Matt Pisano and our sales staff provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.
Google Review
- August 16, 2023
Ken Black is the very BEST!!!! As always!!
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Westwood, thanks!
Google Review
- August 15, 2023
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Westwood Team, Sergey!
Google Review
- August 15, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- August 15, 2023
Great
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- August 15, 2023
Response from the owner Replied: Shela, Thank you for taking the time to leave us Five Stars!! We look forward to the pleasure of your business again!
Google Review
- August 15, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- August 15, 2023
They made everything easy and hassle free. Even paid a lyft for my friend who dropped car off for me!!
Response from the owner Replied: Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!
Google Review
- August 12, 2023
Everyone was extremely courteous, my car was serviced and ready as promised.
Response from the owner Replied: Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!
Google Review
- August 12, 2023
Michelle in Service was professional, informative, clear and kind. Also, it was truly exciting to meet Liz who handled the maintenance on my car. So awesome.#girlpower
Response from the owner Replied: Ensuring your satisfaction is our ultimate goal and we are pleased to know that Michelle and Liz provided a great service experience for you! Mercedes-Benz of Westwood appreciates your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Google Review
- August 12, 2023
I’ve called the service manager three times and left a message each time so she can address my check engine light issue that is still under warranty. She has yet to call back.
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- August 12, 2023
Single-handedly the worst customer service experience of my life. $2,700 later and the 3 reasons I brought my car in for were not rectified after TEN WEEKS. Multiple calls to have Malinda (Service manager) speak to me about my dissatisfaction have not been returned.Zero communication during this...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon
Yelp Review
- August 10, 2023
Sales Manager and General Manager hide behind their salespeople and service team when there's an issue.  They are total clowns who lack the ability to face customers when things go south and can't even do so much as call a customer to apologize.  Buyer beware and I suggest you run far away to any...
Yelp Review
- August 10, 2023
Sales Manager and General Manager hide behind their salespeople and service team when there's an issue. They are total clowns who lack the ability to face customers when things go south and can't even do so much as call a customer to apologize. Buyer beware and I suggest you run far away to any...
Yelp Review
- August 05, 2023
Salesman A.R. was super nice, and honest, but was leaving Westwood before transaction was complete and told me I would be helped once he was gone.  once the P & S was signed, everything went downhill.  Came to pick up car and  asked for assistance pairing my phone.  person helping me took a phone...
Customer Service Replied: We truly value your business and thank you for bringing this to my attention. Please contact me directly at (781) 688-1048. I would like an opportunity to know more about your experience. I look forward to speaking with you.Chuck Easters / General Manager / Mercedes-Benz of Westwood / ceasters@mbwestwood.com
Yelp Review
- August 05, 2023
Salesman A.R. was super nice, and honest, but was leaving Westwood before transaction was complete and told me I would be helped once he was gone. once the P & S was signed, everything went downhill. Came to pick up car and asked for assistance pairing my phone. person helping me took a phone...
Customer Service Replied: We truly value your business and thank you for bringing this to my attention. Please contact me directly at (781) 688-1048. I would like an opportunity to know more about your experience. I look forward to speaking with you.Chuck Easters / General Manager / Mercedes-Benz of Westwood / ceasters@mbwestwood.com
Google Review
- August 04, 2023
Response from the owner Replied: Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you!Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- August 04, 2023
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- August 03, 2023
This location has gone downhill since I started my lease. First, three years ago when I came in the sales office they made a very poor offer with my trade in and lease price this is back in 2019. I actually had to call the Boston location and they were great and were able to work a deal that made...
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon
Google Review
- August 03, 2023
Service Dept is terrible. No accountability, just excuses.
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon
Google Review
- August 02, 2023
I always enjoy working with Jesus Bautista as my Service Manager. He clearly cares about his customers and their well-being. A definite professional! Jim L.
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- August 01, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- August 01, 2023
Matt is an excellent salesman and BJ is a great manager! We almost left, but their professionalism brought us back to the dealership and we closed the deal
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- July 31, 2023
I had a great experience.
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- July 28, 2023
Friendly and courteous service. Nice review of the vehicle and problem sent, including video. Problem fixed quickly.
Response from the owner Replied: Thank you for your kind words! We thank you for your business and look forward to your next visit!
Google Review
- July 27, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 26, 2023
Exceptional service and staff
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- July 25, 2023
Mercedes-Benz of Westwood has great client service & the service division does an excellent job
Response from the owner Replied: Christina Martinez, we are glad we could help! We hope to see you soon!
Google Review
- July 25, 2023
Excellent service. Ivan is a professional who is courteous and attentive. I highly recommend him and Mercedes of Westwood.
Response from the owner Replied: Thank you for your kind words! We thank you for your business and look forward to your next visit!
Google Review
- July 24, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 19, 2023
Easy to drop off, great communication. I enjoyed the text message with link and video of what was happening. Easy to get a loaner car. I will be back
Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Google Review
- July 19, 2023
Just bought a car from here and it was very quick and easy. Everyone we worked with was so friendly and helpful, specifically Kari in sales and finance manager Ravi. From our visit they seem to have a nice variety of cars and work to make the purchasing process simple and efficient.
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- July 19, 2023
Reliable, responsive, respected.
Response from the owner Replied: Thank you for taking the time to leave us a review! We look forward to your business with us again!
Google Review
- July 14, 2023
Everyone was very professional and kind. Everything was clearly explained and well-documented.
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- July 14, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 13, 2023
Eddie was a great low key salesperson Very enjoyable experience
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- July 13, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 13, 2023
The person (Juan) handled my calls and concern was great 5 stars. However, The mechanic seemed to miss the target. I left and my engine light came on. I went in for the light. In addition, i was told after. That i have a gas leak. My phone can not connect to car since leaving. This all happened...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- July 12, 2023
Kennedy is awesome. Great at his job.
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- July 12, 2023
By far the best experience I’ve ever had working with a car dealership up until, 7/11/2023. I purchased my 2022 C43 in June of 2022 and was very ecstatic about it. The sales team went above and beyond to get me the car I wanted with everything I requested. Everything seemed perfect until 7/11/2023...
Response from the owner Replied: We're sorry that after further attempts to resolve your concerns regarding your damage to your vehicle that we were unable to meet your expectations. Our General Sales Manager noticed a dent in your license plate that appeared to be damage sustained from a ball hitch backing into your front bumper directly where your bumper was damaged. His offer to cover 50% of the repairs was a goodwill gesture because of your purchase last year and your dissatisfaction. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Google Review
- July 11, 2023
I just wanted to give a shout out to this dealership. Ivan was great and helped us deal with a problem that existed since the beginning of when we purchased our vehicle. The Hermes module needed to be replaced/reset, and this dealership took good care of us and figured out the problem. Very happy...
Response from the owner Replied: Thank you Robert! We're glad that you had an excellent experience with your recent service visit.
Google Review
- July 11, 2023
Kennedy was very helpful and made everything so easy
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- July 11, 2023
Mercedez Westwood screw me without doing my work.
Response from the owner Replied: We truly value your business and thank you for bringing this to my attention. Please contact me directly at 781-688-1079. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.Vinnie Porzio, Service Director
Google Review
- July 10, 2023
I had good experience can recommend it to another person
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- July 10, 2023
I love this place! Highly recommend sale advisor Kennedy Goncalves!!! His knowledge of the products and services is impressive, and he always goes above and beyond to ensure that his clients are satisfied. He is a great communicator and he is always willing to answer any questions or concerns that...
Response from the owner Replied: Hi Jeffrey,We are very thrilled to hear that we were able to provide you with an exceptional service experience! It is also great to hear that Kennedy Goncalves goes above and beyond to ensure your satisfaction. We appreciate your feedback and we look forward to assisting you again in the future.
Google Review
- July 10, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 08, 2023
I attempted to obtain my inspection sticker and was profoundly impressed with the speed and efficiency with which this service was rendered. I would highly recommend this place to anyone looking for a similar experience. They truly went “above and beyond”.
Response from the owner Replied: Hi Herman,We are always happy to hear that our service team is able to provide you with an enjoyable experience. Thank you for your great review and recommendation. We look forward to the opportunity to assist you again in the future!
Google Review
- July 07, 2023
Excellent customer service, professional and great communication!
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- July 07, 2023
Went for service, the advisor was great and the waiting room was nice. There was an added bonus that drinks and snacks were provided.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 06, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 03, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- July 03, 2023
I recently purchased my second vehicle from Matt Waugh at MB Westwood. In both instances, he handled the process like a professional without any pressure or stereotypical sales gimmicks. He listened to what I was looking for, provided helpful guidance, made sure I was leaving in the vehicle I...
Response from the owner Replied: Hi Mathew Spinola, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Westwood
Google Review
- July 01, 2023
The staff is very enthusiastic! We are very happy with their expertise and service.
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- June 30, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- June 30, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- June 30, 2023
MB of Westwood”s service uses top of athe art equipment. I was impressed when they sent a video explaining exactly what is wrong with my car.
Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Google Review
- June 29, 2023
Kennedy Goncalves did an exceptional job providing personalized, attentive service on my GLC. He made the experience seamless and easy for me and i can't thank him enough for ensuring I didn't have to worry about a thing. Thank you, Kennedy.
Response from the owner Replied: Good morning Carmen,We are pleased to hear that we could provide you with an exceptional service experience! It's also great to hear that Kennedy Goncalves went above and beyond to ensure your satisfaction. Thank you for giving us the opportunity, we really appreciate your business and look forward to assisting you again in the future.
Google Review
- June 29, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- June 28, 2023
My experience was phenomenal!!! David was an absolute pleasure to work with!! I recommend requesting him to help you with all your sales needs!! Mercedes-Benz of Westwood is the best!!!
Response from the owner Replied: Thank you for your kind words for David, we appreciate it!
Google Review
- June 28, 2023
Fast and efficient service
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- June 28, 2023
Amazing service this time! And it is because KENNEDY! He’s such a professional service person there! Pleasant to talk to & he ensures that you get out of there satisfied. My car was like brand new driving out of there. Kennedy is definitely on his way to raise Westwood Mercedes stars!!! Highly...
Response from the owner Replied: Thank you for your kind words for Kennedy, we appreciate it! We are very happy to hear that he was able to provide you with an enjoyable experience!
Google Review
- June 27, 2023
Response from the owner Replied: Thank you for taking the time to leave a rating, it is greatly appreciated.
Google Review
- June 27, 2023
I had very bad experience with sales staff and ended up without buying a car.I called sales consultant before I start about car availability with an appointment and also have been following up since two days. Within 15 mins I have reached Westwood mercedes, they said car is not available. I felt...
Response from the owner Replied: I apologize that the vehicle you were interested in was sold. Thank you for speaking with me about your experience. Chuck Easters General Manager
Google Review
- June 26, 2023
Response from the owner Replied: Thank you for your recent visit.
Google Review
- June 26, 2023
Response from the owner Replied: Thanks for the five-star rating.
Yelp Review
- June 25, 2023
After 6 months and their dangerous car almost killed me twice, these clowns offered me a $2,000 settlement offer.  They sell dangerous cars and will not stand behind them.  Go buy another luxury car at another dealership.  Do not engage at all with these people.
Yelp Review
- June 25, 2023
After 6 months and their dangerous car almost killed me twice, these clowns offered me a $2,000 settlement offer. They sell dangerous cars and will not stand behind them. Go buy another luxury car at another dealership. Do not engage at all with these people.
Google Review
- June 25, 2023
The best service I have always in Mercedes-Benz of Westwood
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 21, 2023
I had a less than satisfactory experience with this dealership a few years ago. I drove almost two hours to view a used BMW Convertible. I asked prior about the condition of the vehicle and if inspections were performed, I asked about breaks, tires, oil change, overall condition of the car. Got...
Response from the owner Replied: Lisa, thank you for your feedback regarding your preowned vehicle purchase in March 2021. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Chuck EastersGeneral Manager
Google Review
- June 20, 2023
Great customer service. I’m very happy with you guys.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 20, 2023
Easy to get an appointment, professional and personable employees, and the work is done right. I’ve bought several cars there and the service department is a great selling point.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 20, 2023
Phil was great! Super friendly and knowledgeable. I would go see him for all of your Mercedes sales needs!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 18, 2023
Terrible experience. They kept my car another day without telling me anything. I called multiple times but the service rep didn’t call me. They are fast asking me to pay extra services . Even I request their manager to call me to find out what is going on with my car and their communication. He/she...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- June 17, 2023
The service department could not tell me the cost of a service (A) or an oil change. I was told the service consultant would give me final cost after the work is completed. I have a 2022 AMG this is my 1st service not a negotiation to by a new car.
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- June 16, 2023
This is one of the best dealerships I've ever been to. The General Manager Chuck is fantastic, and so is the sales person Matthew. The process of buying a car from them was flawless and scheduling a few upgrades of the car right after was simple. I couldn't recommend them more!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 11, 2023
Response from the owner Replied: Thank you for the marvelous rating!
Google Review
- June 10, 2023
Kip is a great representative he give five stars all the way across the board on everything very very satisfied
Response from the owner Replied: Charles, we are very happy we could provide you with a positive experience!
Google Review
- June 07, 2023
All the google reviews are lies this an awful dealership. .must be the staff writing the reviews
Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you.
Google Review
- June 07, 2023
Another great experience at MB Westwood.
Response from the owner Replied: Patrick Mcnamara, we're glad you had such a wonderful experience with us!
Google Review
- June 07, 2023
Beware!! Not only do they have poor service in every department starting from service department Kip Renas, Malinda and Vincent. To General Manager Easter!The service techs steal working parts off of your car! Highly advise before leaving your car (Don't use this location) if you do take a complete...
Response from the owner Replied: After carefully reviewing the details of the situation, we have conducted an internal investigation and met with our Service team to ensure a comprehensive understanding of the events.Here's what we have found: Your 2006 Mercedes-Benz C280 was towed into our dealership from Mass Auto, an independent repair facility, due to a no-start concern and a request for reprogramming the engine control module. This was the first and only time your vehicle has been in our service department. Our certified and factory trained technician performed a detailed examination and discovered that the engine control module installed in your vehicle did not match the Vehicle Identification Number (VIN) and therefore could not be reprogrammed as requested.That part was second-hand. We promptly notified Mass Auto of this discrepancy and informed them of our findings. Subsequently, Mass Auto arranged for the vehicle to be towed back to their facility. We regret any inconvenience caused by Mass Auto involving you in this repair issue or the identification of any missing parts. It is important to note that at Mercedes-Benz of Westwood, we only carried out basic diagnostic procedures on your vehicle using a scan tool. We did not disassemble any components or remove any parts during our examination.Our sole intention was to assist in getting your vehicle operational again. While we cannot comment on the specifics of what transpired between you and Mass Auto, we understand the frustration that may have arisen due to their handling of the situation. We would like to assure you that we have no use for the part that they claimed was missing from your vehicle. It appears that the part in question was misplaced by Mass Auto and not by us. We regret that your repair facility's error caused any confusion or inconvenience for you. At Mercedes-Benz of Westwood, we strive to provide exceptional service to our valued customers.Chuck EastersGeneral Manager
Google Review
- June 05, 2023
We bought a car from Mercedes benz of Westwood and we have a sales man Yassine is very good at what he is doing and he has lot of patient ,it was really a wonderful experience .I will recommend Mercedes benz of Westwood.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
Google Review
- June 03, 2023
Response from the owner Replied: Thank you for the marvelous rating!
Google Review
- June 03, 2023
Matt was awesome in completing the process seamlessly. He changed my car buying perception of from 4 hours long process to an hour.
Response from the owner Replied: Thank you, Ronak! We are thrilled to hear that our service team was able to give you a quick and pleasant sales experience. We look forward to seeing you again!
Google Review
- June 02, 2023
It was super quick and easy. The staff was so accommodating!
Response from the owner Replied: Thanks for the great rating and review, Josh! We look forward to seeing you again.
Google Review
- June 02, 2023
They have the best services with great customer care, with a very calm enviroment plus coffee and cold drinks in the waiting room. Jesus is Lord
Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Google Review
- May 31, 2023
Response from the owner Replied: Thank you for the marvelous rating!
Google Review
- May 31, 2023
Jean & Jason were amazing & a huge help in purchasing my car .
Response from the owner Replied: Hi Rebekah Soto, we are very happy to have provided you with such a positive experience!
Google Review
- May 31, 2023
Brought in my sprinter for a routine oil change.. the employee that you check in with that takes the vehicle backed my van into their garage door causing the rear view camera to break. I was then told it’ll be a few days before they can fix. Going on one month later, I just left the appointment...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 30, 2023
Reliable and straight!
Response from the owner Replied: This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Westwood.
Google Review
- May 30, 2023
Responsive and respectful with the highest level courtesy
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- May 29, 2023
Simply Fantastic I recommend it to everyone.
Response from the owner Replied: Hello Dkronao, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 28, 2023
Response from the owner Replied: Thanks for the five-star rating!
Google Review
- May 26, 2023
Great service department!Thumbs up for Jesus keeping me informed & taking car of my Dad’s Mercedes!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 25, 2023
Great service! A++
Response from the owner Replied: Noelle, thank you for the positive review! We're glad you have confidence in our team, and we appreciate the kudos for our staff. We wish you all the best and look forward to seeing you back for your future maintenance needs! - your friends at Mercedes-Benz of Westwood
Google Review
- May 25, 2023
Michelle was great and very professional. Service well done.
Response from the owner Replied: Thank you for your kind words for Michelle, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Google Review
- May 25, 2023
Great experience !!! Will recommend to friends and family .. our sales person made the entire car buying experience a very pleasant one.
Response from the owner Replied: Theresa Kirby, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 25, 2023
Response from the owner Replied: Thank you for the great rating!
Google Review
- May 25, 2023
Response from the owner Replied: Thank you for the awesome rating!
Google Review
- May 25, 2023
Perfect service!
Response from the owner Replied: Thanks for the great rating and review, Yuchen! We look forward to seeing you again.
Google Review
- May 25, 2023
Check in is great, my service advisor explained everything to me and I got an e mail with a video of my car explaining what was done and what they recommended. Everyone was friendly and very professional.
Response from the owner Replied: Susan Sherman, thank you for your kind words and this wonderful review! We hope to see you soon!
Google Review
- May 25, 2023
Response from the owner Replied: Thank you for the positive rating!
Google Review
- May 24, 2023
Response from the owner Replied: Yuri Quinnie, thank you so much for your high rating!
Google Review
- May 24, 2023
Great experience
Response from the owner Replied: Tianyu Li, we are glad we could help!
Google Review
- May 24, 2023
Very satisfied with my service at MB Westwood today. Very professional, courteous and accommodating with an Uber ride home!Thank you,The DelValles
Response from the owner Replied: Elaine, We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Google Review
- May 24, 2023
Very poor communication. Dropped my car off on a Thursday morning and didn’t get it back until the following Wednesday morning.Had to call daily to check on my car and was told a technician went home sick.Was told my car was being looked at Saturday morning when nobody looked at my car until Tuesday...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- May 24, 2023
Response from the owner Replied: Thanks for the five-star rating!
Google Review
- May 23, 2023
My experience was horrible, I was being punished as a customer for a part that was on back ordered with no ETA since Jan, and my perfectly fine car would not run without this part. I was taking out of my loaner because they did not know when the part was going to arrive. I had to waste several...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Yelp Review
- May 23, 2023
My worst experience has been with the Westwood service department.  The sales department is fine, they are vey eager and courteous when it comes to selling you a vehicle.  But when you need service they are horrible.  They will leave you uniformed, unaware and ill-advised.  It will take you hours on...
Customer Service Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Yelp Review
- May 23, 2023
My worst experience has been with the Westwood service department. The sales department is fine, they are vey eager and courteous when it comes to selling you a vehicle. But when you need service they are horrible. They will leave you uniformed, unaware and ill-advised. It will take you hours on...
Customer Service Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 22, 2023
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Westwood, James!
Google Review
- May 22, 2023
What awesome experience with purchasing my new 2023 GLC! Jean DesChamps guided me into the right direction for my car needs. Even with me being super indecisive he was patient and observant to my list of have-to-haves. I highly recommend getting your new Mercedes with Jean!!
Response from the owner Replied: We are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- May 22, 2023
I had another great experience purchasing a car at this dealership. George Nakhoul is a very knowledgeable sales guy and he is not pushy. He listens to what you want and matches you to the right car. It really is a good buying experience! I highly recommend you see George and this dealership for...
Response from the owner Replied: Gary Chadick, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 22, 2023
Came in because my car was sitting low in the front. Within a few hours I had a diagnosis and a plan of repair. A-mazing technician and service advisor, Thank you for being a great service department we can trust. We will be back for sure!!
Response from the owner Replied: Katelyn Mcirney, we are so happy to read such a great review about Mercedes-Benz of Westwood! If you're ever in need of more help, please let us know!
Google Review
- May 20, 2023
Mr Kennedy Goncalves at Mercedes of Westwood was my Service Advisor. I was very satisfied with his service recommendations. Mr. Goncalves knows Custumer Service. The also was versed on the product he recommended for service, he explained in detail the benefits of each service repair he made...
Response from the owner Replied: Thank you for your thoughtful review, Victor. We're glad to hear you had such an outstanding experience working with Kennedy. We thank you for your business and look forward to your next visit!
Google Review
- May 19, 2023
The very first experience I had with this dealership was amazing. I was greeted like family at almost closing time by an awesome sales rep. Mahmood who stayed hours after closing. Mahmoodie was great from beginning to end of sale.This is where the positive experience ended. I was ultimately sold a...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 19, 2023
They serviced the car but when I received it they did not Vaccum the interior. I would expect that a MB dealer would at least Vaccum the interior when returning the vehicle. At least I was told they would.
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 17, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 17, 2023
It was great!Jesus was amazing!Thank you!
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- May 17, 2023
I went into a Mercedes dealership to find out about a used car I saw online, the salesman didn't take any details from me to try to help me move forward with the purchase of the car, he just told me this was the price and that was it. It's a shame, maybe because they are Mercedes they impress...
Response from the owner Replied: Thank you for informing me about your situation. Please know that we are looking into your concerns, Chris Palmer the Used Vehicle Director will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager
Google Review
- May 14, 2023
when I picked it up it had damage on the back bumper
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 13, 2023
Response from the owner Replied: We love seeing 5 star reviews. Thanks Cyril!
Google Review
- May 12, 2023
Response from the owner Replied: Thank you for the marvelous rating!
Google Review
- May 12, 2023
Well, I do not currently own a Mercedes, I called service and spoke with Jeff the service manager regarding a used 2012 Glk 450 4matic. I gave him the vin number and presto, he told me everything that was done on the vehicle. He gave me very good advice that could possibly save me thousands of...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Westwood!
Google Review
- May 12, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 12, 2023
Service associates are extremely attentive to customer needs and concerns. Kept me informed regularly of the status
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Westwood
Google Review
- May 12, 2023
Kennedy gave me a wonderful and excellent service for my car. Very knowledgeable and patient with my frustration. Thank you again for everything! The car looks nice and very clean after detailing.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Westwood
Google Review
- May 12, 2023
Response from the owner Replied: This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Westwood.
Google Review
- May 11, 2023
BEST service i’ve ever had in over 29 years of owning a mercedes! I was met within minutes of my arrival time, Sam was thorough and efficient and called me within a couple of hours that my car was ready and had been washed and waxed!! Best service i’ve had EVER!
Response from the owner Replied: Thank you, Ellyn, for your kind words about Sam! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Google Review
- May 11, 2023
Response from the owner Replied: Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you!Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 11, 2023
Very good experience 👌
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- May 10, 2023
Mercedes Westwood is the best Mercedes dealer in MA. Very welcoming!The sales representative, David G. was patient with me and answered all of my questions. He gave me the last confidence I needed to make a purchase. He also ensured that the whole process from test drive to inspection (and getting...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 10, 2023
It was excellent very professional
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 10, 2023
I needed help registering myself with the Mercedes app and Steve in Sales came to my rescue. He had it sorted in under 5 minutes flat, free of charge, and without the attitude and $150 fee that another local dealer tried to charge me. Kudos to Steve and Mercedes-Benz Westwood for maintaining the MB...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 09, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 09, 2023
Great service. Problem solved.
Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!
Google Review
- May 08, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 06, 2023
Kip was an excellent rep for Westwood Mercedes dealership!Complete professionalism, on time, proper info. great visit!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 04, 2023
My experience at Mercedes-Benz for my (A) Service was good. My Service Adviser was great, however, the wait was longer than I expected. Also, my car was not washed as I had requested. I had to wait a little longer to have it done.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 04, 2023
Great service!Jesus was my advisor. He was phenomenal. Loved the whole experience.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 04, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 03, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 03, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 03, 2023
645 Dollars for an extended diagnosis with absolutely nothing done. Customer service was good. I'll never bring my car there again.
Response from the owner Replied: We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Chuck EastersGeneral Manager
Google Review
- May 03, 2023
The worst dealer by far. Stay away from these people.
Response from the owner Replied: Gerti, thank you for taking my phone call and explaining your position to me. It was insightful and I appreciate the feedback. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything else I can do in the meantime please reach out to me. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- May 03, 2023
Response from the owner Replied: John - thank you for reviewing Mercedes-Benz of Westwood! We're so glad you're pleased with your recent experience. Come back again soon!
Google Review
- May 01, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- May 01, 2023
Been services my Mercedes’s at this dealer since my Benz. 99 clk convtAlways good service
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 01, 2023
I went into this dealership 2 times and both times had bad experience, customer service is not really great, most of the cars had sold stickers on them when they weren’t, i test drove an s580 car didnt ride very well, i was ready to purchase i sat with a salesman we went over everything he was...
Response from the owner Replied: I apologize that you experienced a communication issue with our Sales team. Can you please contact me so I can make this right? I cannot find your name, “Speed-Exotics”, in our database, I would love to hear back from you at ceasters@mbwestwood.com.Chuck EastersGeneral Manager
Google Review
- April 30, 2023
Great job, very helpful ,convenient,reliable.
Response from the owner Replied: James, thank you for supporting Mercedes-Benz of Westwood!
Google Review
- April 28, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- April 28, 2023
The absolute best! I work with Jesus and Sam but everyone here aims to please!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- April 28, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- April 28, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- April 28, 2023
Sam was great. He gave me exactly what I needed and wanted. He communicated and was professional all the way until the end. I highly recommend working with him. 5 stars hands down!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 27, 2023
Response from the owner Replied: Raymond, thank you for taking the time to share an excellent review of Michael and Mercedes-Benz of Westwood!
Google Review
- April 27, 2023
Kip was great. Friendly, professional and accommodating. My needs were met and the work was completed in the time stated. Overall a great experience. Thank you!
Response from the owner Replied: Thank you Paul for your kind words! We look forward to your business with us again!
Google Review
- April 27, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- April 27, 2023
The service was great
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 27, 2023
I came in without an appt but was warmly received. My vehicle was taken in immediately for evaluation at which time they performed diagnostic testing on the problem I reported as well as a complete overview. I received the report as I waited in the customer area and could select the services I...
Response from the owner Replied: Hi Sandra Denekamp, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2023
Mercedes-Benz of Westwood did a fine job of servicing my car. They addressed the problems, and everything seems to be working just fine.
Response from the owner Replied: Peter Barzdines, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Westwood
Google Review
- April 26, 2023
I’ve been dealing with Mercedes Benz dealership in Westwood/Norwood for four years now and today I had my tire replaced due to a pothole and I was in and out with no problem. Excellent service every time I there.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 26, 2023
Excellent job, friendly service! Thank you
Response from the owner Replied: Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Google Review
- April 24, 2023
Great service for a busy Mercedes Dealership worth the wait A++++++Dealership of the year award great staff great service 🌟🌟🌟🌟🌟
Response from the owner Replied: Hi Kennedy Goncalves, we are very happy to have provided you with such a positive experience!
Google Review
- April 24, 2023
Super fast service and a real attention to customer needs
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 24, 2023
Best experience I had so far when shopping for a new car. Specifically, working with sale representatives Jean Deschamps. He was flexible and willing to meet your budget expectations. I would refer all customers to see jean.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 24, 2023
I never been here to buy a car. However the few times I've done Lyft and pick up people from this location, they've said a lot about this place. I've heard that some of the sales personal lied to a few clients to have them buy the car and not letting them know about all the expensive services that...
Response from the owner Replied: Thank you, Jera Newton, for your feedback. Jera, our goal is to provide an excellent sales and service experience to each one of our valued guests. We are far from perfect at Mercedes-Benz of Westwood and look forward to the daily challenges of improving our operations and increasing our customer service. When we contract and compensate you through Lyft to pick our customers up, should you hear anything that is less than fantastic, please refer them to me, Chuck Easters, the General Manager. I love the opportunity to wow our customers. I can be reached at ceasters@mbwestwood.com or (781) 688-1048.Chuck EastersGeneral Manager
Google Review
- April 22, 2023
Kind on the phone during scheduling my appointment; however, that’s where it ends. Immediately upon pulling into the garage for my service my advisor wash aggressive, pushy, condescending, and judgemental. I just moved here out of state and my car didn’t have a sticker on it from my first...
Response from the owner Replied: Thank you for informing us about your situation. Please know that we are looking into your concerns and Vincent Porzio or Malinda Burgos, our Service Director and Service Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Chuck Easters, General Manager, ceasters@mbwestwood.com
Google Review
- April 21, 2023
Stay far away from this place for any service work. "Service Director" Vinny is completely ignorant and took advantage of my father and step mother. I currently opened a complaint with Corporate Mercedes Benz. He is a thief that takes advantage of senior citizens
Response from the owner Replied: We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Chuck Easters General Manager
Google Review
- April 21, 2023
Service is top notch when you work with the right people. Attentive and listens to your concerns.
Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Google Review
- April 20, 2023
Do Not Go to this dealer to purchase any vehicles. I have been purchasing vehicles from this dealer for almost 20 years. During over 10 vehicles from this dealer. All of the purchases were unsatisfied. Not one car!. No matter if it's used or new. Sales people don't do post sales demonstration....
Response from the owner Replied: I apologize that you experienced at our dealership in our service department. Can you please contact me so I can make this right? I cannot find your name, “Tom Chung”, in our database, I would love to hear back from you at ceasters@mbwestwood.com. Chuck Easters, General Manager
Google Review
- April 20, 2023
Tyrell is very welcoming and good at his job. He makes sure his customers are satisfied and will go beyond to achieve that..Thank you
Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it!
Google Review
- April 20, 2023
Superb communication. Smooth servicing process right from start to the end. Shoutout to Michelle Bras! She is amazing!
Response from the owner Replied: Thank you, Abhed, for your kind words! We thank you for your business and look forward to your next visit!
Google Review
- April 19, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- April 19, 2023
Response from the owner Replied: Thank you for your visit!
Google Review
- April 19, 2023
Horrible experience
Response from the owner Replied: I see you are not happy with us, but cannot tell why based on this review. I really would like to assist you, please contact me so I can assist. Chuck EastersGeneral Managerceasters@mbwestwood.com
Google Review
- April 19, 2023
Friendly
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!