Google Review
- January 14, 2025
Google Review
- January 14, 2025
Jean and Marco were very nice and helpful
Google Review
- January 14, 2025
Google Review
- January 14, 2025
Jesus was very helpful and knowledgeable. I will definitely request him the next time my vehicle needs service.
Google Review
- January 12, 2025
Kip is great! Service was amazing!
Response from the owner Replied: Hi Nick, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 12, 2025
Response from the owner Replied: Hi Pete, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 11, 2025
Make sure next time before you said a client everything includes that mean every service is includes . Your service manager she's so rude with me maybe my skin color
Response from the owner Replied: I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Thank you,Mike EspeyGeneral ManagerMercedes-Benz of Westwood(781) 688-1048 Directmespey@mbwestwood.com
Google Review
- January 11, 2025
Very helpful and pleasant to work with
Response from the owner Replied: Hello Vincent, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 11, 2025
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Google Review
- January 11, 2025
Emma is awesome! I have the best experience leasing a car here
Response from the owner Replied: Thank you Tian for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 10, 2025
Emma was outstanding! She was professional, knowledgeable, easy to work with and helpful throughout the entire process. It was a very positive experience and I love my new car!
Response from the owner Replied: Hi Stephanie, we're happy you found our staff to be so helpful during your experience here at Mercedes-Benz of Westwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 09, 2025
The team at MB of Westwood have always been amazing and professional. This time they even outdid themselves. Jesus Bautista was incredibly accommodating, efficient, kind and professional. He made every effort to provide the best service and was successful at getting me back on the road in record...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 08, 2025
Response from the owner Replied: Hi Richard, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 08, 2025
If you have plan to get the new Mercedes. Please make sure and thinking more time 3 time before deciding to buy new car . I got the new Mercedes 2024 GLC-300 last April . After 5 months old , my car started getting the issue . The car won’t drive and I have to using AAA to tow my car to the dealers...
Response from the owner Replied: We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.Mike EspeyGeneral Managermespey@mbwestwood.com
Google Review
- January 04, 2025
They were very nice and although I didn’t have an appointment they were able to take me in and also explains the services to me and breakdown what to expect in future visits.
Response from the owner Replied: Hello Roberto, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 04, 2025
Easiest experience I ever had at a dealership and Scott was personable and nice
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 03, 2025
Fast, efficient, friendly sales and service depts
Response from the owner Replied: Hello Mary, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 03, 2025
Marco and Emma were amazing with the lease of my SUV.I really appreciate their patience and time during the process!Thank you very much!!
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! We look forward to your next visit! Take care!
Google Review
- January 03, 2025
Response from the owner Replied: Hi Sandra, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 30, 2024
Always an excellent experience. Our service advisor Scott is very helpful and works with my schedule. The service manager, Savannah, is also very caring and helpful and sets up a loaner if needed even at short notice. The Valet service associate, Bob, is always polite, courteous and respectful with...
Response from the owner Replied: Hi Johnny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 28, 2024
Outstanding customer service.
Response from the owner Replied: Hi Sharon, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 28, 2024
Service Advisor Jesus, provides great customer service.
Response from the owner Replied: Hello Maggie, we're happy you found Jesus to be so supportive during your experience here at Mercedes-Benz of Westwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 27, 2024
Service was good. Except battery was never charged after sitting all winter. Battery died and got stuck in a not so great place
Response from the owner Replied: Hi Karen, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 27, 2024
I'd say communication and great service are top notch at Mercedes Benz. Also, during construction they maintained clean waiting room environment for their customers.
Response from the owner Replied: Hi Abigail, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 25, 2024
George and Marco took very good care of me throughout the whole process of buying a new car … when I’m looking for another oneI would not hesitate to buy another one fromWestwood Mercedes Benz
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 24, 2024
Worst experience of my life in buying a car lack of communication pushed to get deal done that night and make sure the money was wired in the morningThen crickets we waited a week to get the delivery which I thought that buying a high end vehicle the service would have been a better experience when...
Response from the owner Replied: I apologize that you experienced a sub par visit with us. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Mike EspeyGeneral Managermespey@mbwestwood.com
Google Review
- December 23, 2024
Response from the owner Replied: Hello Robenson, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 22, 2024
Hands down great sales and finance team. I bought a pre owned car had a issue was taken care of in a timely manner.
Response from the owner Replied: Hi Robert, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
Google Review
- December 19, 2024
Response from the owner Replied: Hi James, thank you so much for the positive review! We hope you have a great day!
Google Review
- December 19, 2024
Great service
Response from the owner Replied: Hi Rick, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Google Review
- December 16, 2024
I've been going to Mercedes Benz for the last 25 years I have never had an issue with them everything's been great excellent service thank you
Response from the owner Replied: Hi Eddie, thank you for your kind words and this wonderful review! We hope you have a great day!
Google Review
- December 16, 2024
Very good job and great experience. Thanks much.
Response from the owner Replied: Hello Giovanni, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 16, 2024
My experience was very good made everything nice and easy everything went well
Response from the owner Replied: Hello Darren, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 15, 2024
Friendly atmosphere.
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 14, 2024
Always pleasant and professional!!
Response from the owner Replied: Hi Carol, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- December 13, 2024
The only issue i had was locating the place during construction. Please add the proper signage so people know exactly where to go. Other than that I found my advisor scot to be informed And helpful. Service was as expected and in the time frame i was given.
Response from the owner Replied: Hi Pamela, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 13, 2024
My experience this morning at the service of MB- Westwood was very professional, and timeless. I am very satisfied with the great service today,Thank you,Gustavo Perdomo, DMD.
Response from the owner Replied: Hello Gustavo, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 13, 2024
Google Review
- December 12, 2024
Response from the owner Replied: Hi Mike, thank you so much for your high rating!
Google Review
- December 11, 2024
Friendly and flexible! Thank you!
Response from the owner Replied: Hello Roman, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 10, 2024
Response from the owner Replied: Hi Michael, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 07, 2024
Disappointing experience at this dealership with Kip, the Service Advisor. It's now welcoming for new customer. Wasted my time.1) I booked an appointment online as a new customer. Upon arrival, he was watching Youtube video with speaker on. (I don't know if it's allow during the work) I was told I...
Response from the owner Replied: Bo,I’m sorry for the inconvenience you faced during this service visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mespey@mbwestwood.com. Your cooperation will help us resolve this issue promptly. Thank you,Mike EspeyGeneral Manager
Google Review
- December 06, 2024
I purchased a Sprinnter 2500 recently and the whole experience was refreshingly great. The atmosphere is friendly and relaxing, and everyone is helpful and knowledgeable. The general manager gave me a great deal on my trade in and the salesman George Nakhoul gave me a good price compared to the...
Response from the owner Replied: Hi Jeffrey, we are very happy George Nakhoul could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Google Review
- December 04, 2024
I had a great experience working with Erwin Akyea, the representative from the MB - Westwood dealership. He was very professional, responsive, and, most importantly, helpful. Erwin took the time to listen to my needs and ensured they were addressed. My transaction involved transporting a vehicle...
Response from the owner Replied: Hi Veronica, thank you for taking the time to leave a review for us at Mercedes-Benz of Westwood. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 03, 2024
I’ve been taking my vehicle for service for over a year now, and I always leave feeling pleased with the experience. They ensure that every detail is thoroughly explained to me, leaving no room for surprises. I want to say thank you to Jesus! I appreciate everything you do to ensure that I am a...
Response from the owner Replied: Hello Lynn, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 02, 2024
Scott is an excellent service advisor and took great care of my wife’s car.
Response from the owner Replied: Hi Isaac, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 02, 2024
Just purchased my 1st Mercedes this afternoon. My sales person was Tyler Anderson. Super. No pressure. Very honestpleasant and knowledgeable. Answered e ery question. I have always hated purchasing motor vehicles. And, I am 70 yrs old. Tyler made the experience very enjoyable. I really, really...
Response from the owner Replied: Hi Bob, we're happy you found Tyler to be so supportive during your experience here at Mercedes-Benz of Westwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 01, 2024
Went in for control unit issue. Johnny, Jesus, and Camden were very patient and helpful as usual. They always make me feel welcomed, taken care of, and that you are in good hands when I am there. Highly recommend.
Response from the owner Replied: Hi Helen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 30, 2024
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Google Review
- November 29, 2024
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for the negative experience you had wit us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- November 29, 2024
Good Customer Service
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 28, 2024
Mercedes of Westwood is top notch. Jewell arranged for the pick up and loaner drop off - fantastic service! The service team started on schedule, kept me up to date, finished on time with no surprises. I wouldnt go any place else.
Response from the owner Replied: Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Westwood. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- November 28, 2024
Excellent! Michelle is the best. I love this place. Thank you for making my day, with the best service and communication I have ever seen.
Response from the owner Replied: It's fantastic to hear that you had an excellent experience and that Michelle provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Google Review
- November 28, 2024
Mercedes dealership of Westwood was very helpful in diagnosing an issue with my car. The service technician was extremely helpful along with the vehicle mechanic. Both were patient and wanted to see my issues resolved. Excellent service and value is why I continue to service my vehicle at Mercedes...
Response from the owner Replied: Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Westwood. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- November 28, 2024
Jean in sales was a pleasure to work with. Sam in service was also a great helping getting a minor issue corrected on my new vehicle. I would definitely recommend Mercedes of Westwood.
Response from the owner Replied: Hi Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! Thanks again for the recommendation, and have a fantastic day!
Google Review
- November 24, 2024
Had a great experience at our Westwood Mercedes dealership. Neil Shah made our car order and purchase very simple and efficient. Grateful for all the help! Thanks MB OF WESTWOOD.
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 23, 2024
Wonderful, always very well attended toMaravilhosa , sempre muito vem atendida
Response from the owner Replied: Hello Claudete, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 23, 2024
Terrell in the Service Department was very accommodating and kept in touch. The price was a bit steep. At this early time, the work appears to have been done well.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Terrell here at Mercedes-Benz of Westwood! We do hope we can be of assistance in the future. Take care!
Google Review
- November 22, 2024
Even with no showroom, which is under construction, Mike Winterson and the rest of the team at Mercedes Benz of Westwood were very professional and offered me an exceptional buying experience on a 2021 GLC 300. Very pleased with my purchase at a fair price.
Response from the owner Replied: Hi Nick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 22, 2024
Terell Graham and team at MB of Westwood are the best! Can't wait for the construction to be complete not only for the customers but for all of your fabulous employees. Always a great experience even while the construction is in progress.
Response from the owner Replied: Hi Deborah, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 20, 2024
Steve C was great in helping find the right car for me at the right price.
Response from the owner Replied: Hi John, thank you for your kind review; we are happy to pass along your comments to Sam here at Mercedes-Benz of Westwood! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 20, 2024
Response from the owner Replied: Hi Oleg, thank you so much for your high rating!
Google Review
- November 20, 2024
Excellent, rapid service. Appreciated nice loaner.
Response from the owner Replied: Hi William, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 20, 2024
As always great customer service again
Response from the owner Replied: Hello Karen, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 18, 2024
10/10 must buy your Mercedes here
Response from the owner Replied: Hi Dourvens, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 18, 2024
Response from the owner Replied: Hi Mee, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 18, 2024
Great service
Response from the owner Replied: Hi! We're so happy we were able to help you out! Until the next time we meet, take care!
Google Review
- November 16, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 15, 2024
Kip and his fellow employees made the service experience easy.
Response from the owner Replied: Hello Selwyn, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 15, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 14, 2024
I dropped my SUV off for inspection and service on Friday, 11/8/24, and picked it up on Saturday, 11/9/24. When I retrieved the car, I noticed a crack in the rear light. I have security footage from my home garage showing that the light was intact when I dropped the car off at the dealership....
Google Review
- November 13, 2024
Entirely pleased with all aspects of trading in a used high milage 2018 911 Porsche 4S (84K) for a low milage (27K) older 2013 Mercedes Benz SL550 asking $37K and getting a check for $18,000 from Mercedes Benz Westwood.Porsches retain and Benz cars lose value at different rates. Says something...
Response from the owner Replied: George, thank you for taking the time to leave us feedback about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Google Review
- November 13, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- November 12, 2024
Service department was unbelievably helpful, friendly, and efficient. Couldn't be happier. HIGHLY RECOMMEND!!!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 11, 2024
Response from the owner Replied: William, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 11, 2024
Response from the owner Replied: Hi Richard, thank you so much for your high rating!
Google Review
- November 10, 2024
Response from the owner Replied: Hi Patricia, thank you for the high star rating! Until the next time we meet, take care!
Google Review
- November 08, 2024
I recently had the pleasure of working with Kyle at Mercedes-Benz of Westwood, and I can't recommend him highly enough! From the moment I walked in, Kyle was incredibly helpful, kind, and attentive. He was polite, professional, and kind. He took the time to answer all my questions and made the...
Response from the owner Replied: Hi Arianna, thank you for your kind review; we are happy to pass along your comments to Kyle here at Mercedes-Benz of Westwood! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 06, 2024
Response from the owner Replied: Hello Pierrot, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 04, 2024
I’m going through my own experience right now that’s requiring ONE star. So very disappointed that my husband and son had to pick up my car. They’ve had my car since last Friday, 11/11/22, and it wasn’t touched until this Monday, 11/14/22. Horrible service department!!!-In October I called one of...
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 03, 2024
I purchased my vehicle here originally & have been getting it regularly serviced here since 2018. I typically had mediocre experiences with my car service. Today was excellent thanks to Megan! I dropped my car at the scheduled time and she had all the paperwork complete & had me on my way in a...
Response from the owner Replied: Hello Victoria, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 01, 2024
Response from the owner Replied: Hello Jean, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 01, 2024
Great service, this time my car had the B Service, which was around $800… until I noticed in the invoice that they charged me $50 for the loaner 😕
Response from the owner Replied: Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 01, 2024
Excellent customer service
Response from the owner Replied: Hi Tracey, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- October 30, 2024
Excellent experience from booking the appointment to picking up my car.
Response from the owner Replied: Hello Nick, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 30, 2024
5 stars isn’t enough, honestly. Megan and Steve in the service department were so helpful, and kept me in the loop with details during every step of my repair process. A coolant valve broke unexpectedly in my car and Mercedes roadside towed my car to their dealership and I couldn’t have ended up in...
Response from the owner Replied: Hi Ajah, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 27, 2024
Response from the owner Replied: Hi Neil, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 26, 2024
Friendly staff despite construction, easy, no pressure sales; think “car buying consultant” instead of “salesperson” and that’s about the vibe. :)
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Yelp Review
- October 23, 2024
I went there a few months ago and spent more than $5,700 on some problem. When I took my car away, the old problem did not go away and the lower panels were missing. They asked me to go back to spend another ~$1,500 to fix the problem they created. I had to spend another $2,000 at other place.I...
Customer Service Replied: I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mespey@mbwestwood.comMike EspeyGeneral Manager
Google Review
- October 22, 2024
Excellent experience... very professional and trustworthy.
Response from the owner Replied: Hi Jim, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 21, 2024
Response from the owner Replied: Hi Tom, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 21, 2024
I dealt with Terrell G and he did a great job, I will go back to him for his excellent service!
Response from the owner Replied: Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 19, 2024
I have tire insurance. The staff said they couldn't find the information. I need to pay . after apply for compensation. I have provided my tire insurance documents. It has been 7 months. I have not received compensation. The finance department does not answer the phone or email. I am very...
Response from the owner Replied: We truly value your business and thank you for bringing this to my attention. Please contact me directly. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael WimsGeneral Managermwims@GeneMesser.com
Google Review
- October 17, 2024
Follow through, respectful, Tyrell is one of the best they have.
Response from the owner Replied: Hello Tom, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 17, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 17, 2024
Horrible dealership. Going on 3 days to get the car registered and sticker and they refuse to take my call. So many excuses as to why I cant have my car back. Do NOT buy a car from there once the paperwork is done you get zero serfvice.
Response from the owner Replied: Thank you for sharing your feedback. I apologize for the delay in getting your registration and sticker, as well as the difficulty in reaching us. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact Michael EspeyGeneral Managermespey@mbwestwood.com
Google Review
- October 16, 2024
Response from the owner Replied: Thanks for the five-star rating.
Google Review
- October 16, 2024
The team is great. Service is great !
Response from the owner Replied: Hi Iliana, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 16, 2024
Awesome service I want to send a special shout out to Scott. He’s a great guy. He handles your cars when they come in to get looked at very professional hard worker please do something great for this man. My name is James Wade advance auto performance sales.
Response from the owner Replied: Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! We hope you have a great day!
Google Review
- October 15, 2024
I recently had my car serviced at Mercedes Benz of Norwood and was very pleased with the service. The level of professionalism exceeded my expectations. They were pleasant and informed me on what to expect for the duration of my time. I would highly recommend this location for car services.
Response from the owner Replied: Thank you for your feedback! We're thrilled to hear you had a positive experience at Mercedes Benz of Norwood. It's wonderful that our team's professionalism and communication met your expectations. We appreciate your recommendation and look forward to serving you again in the future!
Google Review
- October 15, 2024
Response from the owner Replied: Hi Maria, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- October 14, 2024
Terell Graham very nice and professional 👌
Response from the owner Replied: Hello Kim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 14, 2024
Excellent service. Ivan is a professional who is courteous and attentive. I highly recommend him and Mercedes of Westwood.
Response from the owner Replied: Hello Fabian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. We are always more than happy to assist you if anything else comes up. Take care!
Yelp Review
- October 13, 2024
Simple the worst "repairs" and "services". Be careful they WILL be dishonest. I spent more $5,500 on "repairs" and it still has problems
Customer Service Replied: I apologize that you experienced issues with your repairs and services. Can you please contact me so I can make this right? I wasn’t able to find your name in our database, and I’d really like the chance to learn more about what happened. Please reach out to me directly and I look forward to hearing from you. Mike EspeyGeneral Managermespey@mbwestwood.com
Google Review
- October 11, 2024
I purchased a brand-new GLE53 Coupe in August, and I’m already back in the shop for a new roof. While I initially loved the car's performance and design, this issue has been incredibly frustrating.If you're considering buying a Mercedes, I would advise you to think twice. The luxury and prestige are...
Response from the owner Replied: Thank you for sharing your experience. I apologize for the issues you’ve encountered with your new GLE53 Coupe. It’s frustrating to deal with reliability concerns, especially after purchasing a luxury vehicle. I would appreciate the opportunity to address your concerns and restore your confidence in our brand. Please reach out to me directly so we can discuss this further. I look forward to speaking with you.Mike EspeyGeneral Managermespey@mbwestwood.com
Google Review
- October 10, 2024
Response from the owner Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- October 09, 2024
Neil was great to work with, however the buying process from the test drive to completing the financing process took literally all day, from 10:30 AM to 6:00 PM. Thankfully Neil continued to offer water during the waittimes. I know this is a construction period, so I'll give them some leeway.The...
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- October 07, 2024
Knowledgeable, courteous and followed through as promised. Found the issues quickly, imformed me of my options and made the repairs timely. This is a work vehicle that is depended on greatly. It was out of service for as short a time period as possible. Now back at work running top notch.
Response from the owner Replied: Hello Gary, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 07, 2024
Excellent customer service. Terell was wonderful to work with. Thank you!
Response from the owner Replied: Hi Monique, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Google Review
- October 07, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- October 05, 2024
Excellent Service. Brought my car into Mercedes of Westwood a month ago ago and Sam helped me and resolved the issue immediately and I didn’t have to wait for service. Came back the other day for 10000 Mike service and Scott helped me with a loaner that was the same as my car and quickly got me on...
Response from the owner Replied: Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Westwood. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 05, 2024
I had a highly disappointing experience at Mercedes Westwood. I went in for a routine oil change, state inspection, and to address a low tire pressure issue due to a nail in my front tire. After a long wait, I was informed that all four tires needed replacement for the inspection. I agreed to...
Response from the owner Replied: I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mespey@mbwestwood.comMike EspeyGeneral Manager
Google Review
- October 05, 2024
Response from the owner Replied: Hello Melissa, thank you for the high star rating! We hope you have a great day!
Google Review
- October 05, 2024
Parts fast and responsive.
Response from the owner Replied: Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
Response from the owner Replied: Hello Sophia, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 04, 2024
Very good customer service by Steven Hurly
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at Mercedes-Benz of Westwood! We hope you have a great day!
Google Review
- October 04, 2024
We had excellent serivice. Really outstanding. The young man Jimmy was great!! Outstanding
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 04, 2024
It’ is always a professional atmosphere. Every person that i interact with is always courteous, friendly and helpful.
Response from the owner Replied: Hi Marjorie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 04, 2024
Response from the owner Replied: Hi Paul, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2024
Steve has been the most outstanding service representative I have encountered in Westwood to date.
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 27, 2024
Response from the owner Replied: Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 27, 2024
Response from the owner Replied: Hi Matthew, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 27, 2024
Mercedes Westwood is terrible place to buy a car. When you get a car if anything missing when you pick up your car. No Body Can help. Mark the manager literally he answered me I can’t help you. Very very Disappointed. I will never Recommend anyone to that Dealership!!!!!
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Mike EspeyGeneral Manager
Google Review
- September 27, 2024
I drove far to get the best service I've ever had! Savannah Silva- Service Manager is simply an angel and a rock star. I am grateful Mercedes of Westwood is dedicated to diversity- including promoting brilliant and kind women to positions of leadership. I highly recommend Westwood Mercedes.
Response from the owner Replied: Hi Alexa, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 27, 2024
Response from the owner Replied: Hi Hector, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 20, 2024
I am giving this review 2 stars only because our sales rep Emma was amazing to work with, very pleasant. However, working with the finance manager Bobby wasn't the best. It felt as if he did not want to work with us. Very much brushed off attitude. Our first encounter, we were given 1 quote. I had...
Response from the owner Replied: Thank you for your feedback, and we apologize for the issues with your recent purchase. We understand your frustration and would like to make it right. Please contact us at 781-688-1018 or share your preferred method of contact so we can resolve this quickly. Your satisfaction is our priority, and we appreciate the chance to improve.Brian S Vaz, General Sales Managerbvaz@mbwestwood.com
Yelp Review
- September 19, 2024
I had an appointment in the service department today. It was chaotic and operating out of a trailer with very limited seating. They couldn't find my appointment and did not know I had a loaner. I had previously been serviced out of Natick which is now closed and they had excellent service. I was...
Google Review
- September 18, 2024
Jean, Brian and Jason were amazing. Thank you guys for your hard work!
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 17, 2024
Absolutely thrilled with my experience here! From start to finish, the team made leasing my new car a seamless process. Their professionalism, attention to detail, and genuine care for customer satisfaction were evident throughout. They took the time to understand my needs and provided personalized...
Response from the owner Replied: Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 14, 2024
Response from the owner Replied: Hello Kevin, thank you so much for your high rating! We hope you have a great day!
Google Review
- September 13, 2024
Response from the owner Replied: Hi Ash, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- September 13, 2024
Response from the owner Replied: Hello Kim, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 12, 2024
Response from the owner Replied: Hi Samantha, thank you so much for your high rating! Thank you, and have a fantastic day!
Yelp Review
- September 11, 2024
This review is for the Mercedes service center at this Westwood location. I've had routine service appointments at this location in the past, and while they've been fine, my recent experience with them has turned me off from wanting to work with them again.The true quality of customer service...
Google Review
- September 08, 2024
Not pleased with Jesus. Grossly overpriced service!!! $1,600 for fuel filter and to remove and adjust brakes for a Sprinter with only 20,000 miles? Filter should have been $300 and brake service should have been free.
Response from the owner Replied: Hi William, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 06, 2024
Westwood Mercedes is under construction and they won’t tell you that you’re waiting in a trailer if you need any type of service. It was two hours on an oil change… Usually this place is great, but they did not even wash my car…better luck next visit, hopefully 😑😲
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Mike Espey, General Manager
Google Review
- September 05, 2024
Stay away from this place if you are looking to service your car. I don't know about rhe sales department.As for the service department, they are literally scamming people especially older people.My dad took his car for a tune up (oil change, fluid, filter, and battery replacement) they charged him...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Mike Espey, General Manager
Google Review
- September 05, 2024
I want to thank the entire MB team for all there help getting me into an amazing car and when I had an issue with the car there was no hassle getting it taken care of right away. Enea and his service team went above and beyond to help me out I can’t thank them enough for making things as easy and...
Response from the owner Replied: Hi Stanley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 05, 2024
Everyone was very nice and the facilities were very nice even though you're on the construction
Response from the owner Replied: Hello Mark, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 04, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- September 01, 2024
Jesús was amazing, great customer service and very efficient.
Response from the owner Replied: Hi Jenniffer, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. We hope you have a great day!
Google Review
- August 31, 2024
Mom brought her AMG truck in for service was gonna charge an arm and a leg for the service. Spoke to me and we seen some stuff that wasn’t needed as we already handled most stuff, told the service advisor we would not pay that price and to just check off three of those service items that needed to...
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 29, 2024
Excellent service kenneth is a veteran he knows everything and always takes good care of us
Response from the owner Replied: Eddie, thank you for your kind words about Kenneth! It is wonderful to hear that he always takes such great care of you and we look forward to seeing you again at Mercedes-Benz of Westwood. Safe travels!
Google Review
- August 29, 2024
Great communication and service
Response from the owner Replied: Hi Darren, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 29, 2024
Response from the owner Replied: Hi Charles, thank you for the high star rating!
Google Review
- August 28, 2024
Response from the owner Replied: Hi Mansi, thank you so much for your high rating!
Google Review
- August 27, 2024
Great to work with Neil Shah, thank you!
Response from the owner Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westwood. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 27, 2024
Great experience as usual
Response from the owner Replied: Hi Chris, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 26, 2024
Response from the owner Replied: I see you are not happy with us, but cannot tell why in a blank review. I really would like to assist you, please contact me so I can assist. Mike EspeyGeneral Managermespey@manchestermb.com
Google Review
- August 23, 2024
They are under construction and not easy to find upon arrival but kept me updated during routine service and my car was ready in a few hours.
Response from the owner Replied: Hello Johnson, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- August 21, 2024
What can I say! The best car purchase experience I’ve had in 20 years as a MB owner. Neil Shah along with the entire team at Mercedes-Benz Westwood were professional, knowledgeable and flexible. We needed a car fast, and they made it happen! Neil is the BEST!!! Thank You!
Response from the owner Replied: Hi Linnea, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 21, 2024
Response from the owner Replied: Hi, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 21, 2024
Scott from the service department was very nice and helpful.
Response from the owner Replied: Tamara, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westwood! We hope to see you soon!
Google Review
- August 20, 2024
Arthur BennettA lot of ongoing construction but customer service is still very good at dealership
Response from the owner Replied: Hi Arthur, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 19, 2024
Worst experience and service. If you’re looking to buy a car at this location make an appointment because the manager won’t get off his seat to sell. He will look at you and say his sales reps are busy and simply make you wait. As a sales person, I feel sorry for Mercedes being represented by lazy...
Response from the owner Replied: I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience.Mike EspeyGeneral Managermespey@manchestermb.com
Google Review
- August 17, 2024
Always wonderfulGreat service from Steve Hurley
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- August 17, 2024
This was my first time buying a car, and I couldn’t have asked for a better experience at Mercedes-Benz of Westwood! I worked with Emma, who was also experiencing her first time selling a car, and she did an absolutely amazing job—10/10! Emma was professional, knowledgeable, and patient throughout...
Response from the owner Replied: Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 16, 2024
Response from the owner Replied: We are so happy to see that your experiences with us have been stellar. Thanks for your continues support of Mercedes-Benz of Westwood!
Google Review
- August 15, 2024
I had a deeply disappointing experience at Mercedes-Benz of Westwood’s service department. My advisor, Steve, demonstrated incompetence throughout the process, and when I sought help from the manager, Malinda, the situation only worsened. I felt taken advantage of, especially since I wasn’t present...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- August 14, 2024
The advisor was great, called and he was very helpful.They didn’t even bother vacuuming the vehicle which I find pretty disappointing.
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- August 13, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- August 12, 2024
My vehicle was not responding to my keys. 2 parts had to be ordered. The car was there for 3 days but mission accomplished and the warranty covered most of the work.Unfortunately there was no loaner available which was an inconvenience. My service advisor John was on the issue all the way. Thank you.
Response from the owner Replied: Hello Michael, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 12, 2024
Amazing inventory
Response from the owner Replied: Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 10, 2024
Response from the owner Replied: Hello Kristen, thank you for the high star rating! We hope you have a great day!
Google Review
- August 09, 2024
I enjoyed working with Edwin for my new car purchase. He was attentive and quick to respond to any questions I had during the process. Overall, I had an excellent experience and would purchase from Edwin and Mercedes Westwood again.
Response from the owner Replied: Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 09, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! We hope you have a great day!
Google Review
- August 08, 2024
Response from the owner Replied: Hello Anna, thank you so much for your high rating! We hope you have a great day!
Google Review
- August 07, 2024
Response from the owner Replied: Hi Alina, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 07, 2024
This is definitely the WORST MERCEDES DEALERSHIP, there is no CUSTOMER service, no return phones or emails. Terrible terrible experience. trying calling them and you will see. From the general managers down, terrible experience
Response from the owner Replied: Thank you for your feedback regarding your experience at our dealership. I apologize for the lack of customer service and communication you encountered; this is not acceptable. I would like to use your case as a learning opportunity to improve our services in the future. Could you please contact me?Michael EspeyGeneral Managermespey@mbwestwood.com
Google Review
- August 06, 2024
Overall I had a great experience at this dealership. Jean deschamps was great. Marco was also helpful. Ravi is an awesome person. Great staff and great interactions. Was given a free fill up after purchase and a free detail. The car was still dirty but I will take care of that myself. I would still...
Response from the owner Replied: Hi Rene, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 06, 2024
I had the worst experiences I have ever had anywhere at this dealership. They use old-school tactics and speak down to you if they feel you arent following their plan for the car-buying process. Negotiation conversation was frustrating: the car has to go through the shop so you cant see it even...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for the negative experience you had at our dealership. It’s unacceptable for our team to use outdated tactics or speak down to you during the car-buying process. I would appreciate the opportunity to address your concerns and work towards a resolution. Please contact me directly, and I look forward to speaking with you soon.Michael EspeyGeneral Managermespey@mbwestwood.com
Yelp Review
- August 02, 2024
Absolutely the worst possible overall experience I have even had in 30 years buying cars. With the exception of the initial purchase of course which was efficient the rest of this place is run by zombies. Nobody answers phones ever in sales, service or the operator. All service calls are...
Customer Service Replied: Thank you for bringing this to my attention. I apologize for this overall negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- August 01, 2024
Response from the owner Replied: Hi Nicholas, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 31, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 30, 2024
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Westwood, thank you very much!
Google Review
- July 30, 2024
Jesus is great to work with
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with Jesus! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 29, 2024
Excellent service as always from Ken Black at Mercedes. Was able to drop car off and delivered back to me in quick timeframe. Appreciate the efficiency and attention to detail
Response from the owner Replied: Hi Francis - We are grateful to have you as a part of the Mercedes-Benz of Westwood family! We love that you can depend on Ken to take excellent care of you vehicle. Thanks so much!
Google Review
- July 29, 2024
Stay away from this dealership, Absolutely not interaction with a potential customer, NO return replies on the purchase of a new vehicle, from the General Manager to the Manager etc. GO ELSE WHERE!
Google Review
- July 28, 2024
This dealer doesn’t believe in customer service. I drop my car off for a recall and left it there all day and now the service agent is telling me to bring the car back another day because they can’t finish all the recall today. Now it’s 1 hour before they close and they won’t be up the phone. The...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for the poor service you received when addressing the recall issue on your car. Your experience does not reflect our standards, and I regret the inconvenience it caused you and your family. I would like the opportunity to address your concerns and improve your experience with us. Please contact me at your earliest convenience. I look forward to speaking with you.Mike EspeyGeneral Managermespey@mbwestwood.com
Google Review
- July 27, 2024
Mercedes of WestwoodI am writing to express my extreme dissatisfaction with the recent service experience I had at your dealership.I brought my car in to address a recall issue, but the customer service I received was far below expectations. The service agent did not call to inform me when my car...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for the poor service you received when addressing the recall issue on your car. Your experience does not reflect our standards, and I regret the inconvenience it caused you and your family. I would like the opportunity to address your concerns and improve your experience with us. Please contact me at your earliest convenience. I look forward to speaking with you.Mike EspeyGeneral Managermespey@mbwestwood.com
Google Review
- July 26, 2024
Great and efficient service!
Response from the owner Replied: Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Westwood!
Google Review
- July 26, 2024
Response from the owner Replied: Hi Seema, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 25, 2024
Dishonest charges, deceptive behaviors, and delinquent response from Mercedes-Benz Westwood.Sequence of Events1) On June 12, 2024, I called Mercedes-Benz Road Site Service (as I suspected front air suspension might have problem) who directed and had my car towed to Mercedes-Benz (MB) Westwood upon...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this overall negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Yelp Review
- July 25, 2024
Allot of eastern Europeans work here they hate Americans and sabatoge the dealership by giving awful service.
Customer Service Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Yelp Review
- July 25, 2024
Dishonest charges, deceptive behaviors, and delinquent response from Mercedes-Benz Westwood. Sequence of Events1) On June 12, 2024, I called Mercedes-Benz Road Site Service (as I suspected front air suspension might have problem) who directed and had my car towed to Mercedes-Benz (MB) Westwood upon...
Google Review
- July 23, 2024
I tried to buy a GLE from Mercedes Westwood. Was told it was available, we agreed on a price, I signed paperwork and left a non refundable deposit. Almost a week later when I asked when my car would be in I was told the car was no longer available. Very disappointed in the quality of service from...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- July 23, 2024
Arranged to buy a car from MB of Westwood. Agreed on the price, put down a deposit on a Thursday and was waiting for the car to get to them. After running the deposit on my credit card, they called on Monday and said they could not get the car, and I could have another car that was more expensive...
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- July 23, 2024
Left deposits on two cars. After one week was told neither SUVs can be sold to us.
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this inconvenience you experienced. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- July 23, 2024
Almost 5 star. Efficient and polite but not quite welcoming. When I went to pick up my car, I didn’t get a smile from anyone except the service representative I had worked with. (German influence? LOL)
Response from the owner Replied: Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mespey@mbwestwood.com. I look forward to speaking with you.Michael Espey, General Manager
Google Review
- July 23, 2024
My car stayed at the dealership for over a week. My representative never picked up the phone.
Response from the owner Replied: I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience.Mike EspeyGeneral Managermespey@manchestermb.com
Google Review
- July 22, 2024
Response from the owner Replied: Thank you for your visit!
Google Review
- July 21, 2024
Response from the owner Replied: Hi Jack, thank you so much for your high rating! We hope you have a great day!
Google Review
- July 20, 2024
Amazing! As always. Pete Habchi the MVP!
Response from the owner Replied: Alex, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 20, 2024
Wonderful customer service
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!