The worst experience ever..They have been rescheduling my appointment 3 times because every time they didn’t have a loaner car .
Response from the owner Replied: Viktoriia,We sincerely apologize for the inconvenience you experienced when your service appointment was rescheduled due to a lack of loaner vehicles. We appreciate your feedback, and we want to provide some context regarding our loaner vehicle availability. At our dealership, we maintain a fleet of 85 loaner vehicles, which is the maximum number allowed by Mercedes-Benz USA. While we strive to make these vehicles readily available to our valued customers, there are circumstances beyond our control that can affect their availability. In some cases, repairs that were initially expected to take a day or two may extend beyond the estimated time frame. This can happen for various reasons, including the discovery of larger underlying issues, extended labor times, parts being on national backorder, or the need for additional investigation by Mercedes-Benz engineers. As a result, we may find ourselves in the challenging position of having to reschedule appointments with loaner vehicles due to these unforeseeable circumstances. We genuinely understand the frustration and inconvenience this can cause to our customers, and we deeply apologize for any disruption to your plans. We always strive to schedule appointments in good faith, expecting the vehicles to be available as planned. However, we want to assure you that these decisions are never taken lightly, and they are made in the best interest of providing the highest level of service and safety for your vehicle. We appreciate your understanding and patience in such situations. Please know that we are continuously working to improve our processes and enhance our communication to minimize such inconveniences in the future. Your feedback is valuable to us, and we're committed to providing the best service possible.Chuck EastersGeneral ManagerMercedes-Benz of Westwood