Cars.com Review
- June 16, 2021
Was easy to schedule and maintenance was performed without any issues. Staff was friendly and facilities were comfortable.
Google Review
- June 14, 2021
I cannot drive without music playing. Unfortunately. I found myself without r. radio working in my E320. I called Mercedes Benz in Novi and thank heavens Vicky answered. She told me "no worries,I can fix that" AND SHE FIXED IT !!! Thank you Vicky, you're the absolute best !!!!!
Google Review
- June 12, 2021
Left by Karnail S.
Awesome service
Google Review
- June 11, 2021
janie was great
Google Review
- June 11, 2021
Left by Carlos P.
I can not actually speak on customer service because of the times were in with COVID but I do like the seamless process and not waiting. Also, being a car guy I would have liked to at least have small details of what work was actually done and any tips or advice on what may have caused the issue.
Cars.com Review
- June 11, 2021
Left by Angelic G.
Your customer service Staff are great, nice, helpful and friendly, that is the reason I return to your location to have my car serviced there and not the location I bought the vehicle from. Your service people are quick and efficient.
Google Review
- June 08, 2021
Why would Google say you open at 7:30 when your showroom doesnt open until 9. Wasted a 45 minute drive for nothing. Guess Ill buy from somewhere else
Google Review
- June 07, 2021
I highly recommend NOT going to this particular dealership, and taking the extra trip to a different Mercedes-Benz dealership for your needs. VERY RUDE , VERY UNPROFESSIONAL AND A WASTE OF TIME. I will not go into the story detail , but after reading some of the other reviews , no one is exaggerating -
Google Review
- June 01, 2021
Left by Ester C.
Google Review
- May 27, 2021
Growing up I had my heart set on getting a Mercedes-Benz by 23 years old but young credit history and a young driving record makes that nearly impossible. After calling every MB dealership in Michigan, I couldn't believe how rude and snobby every MB sales member was. Seth Arnold at MB of Novi was so...
Google Review
- May 26, 2021
Left by Arnold K.
Google Review
- May 20, 2021
Better than others
Google Review
- May 19, 2021
Google Review
- May 15, 2021
You ever get the feeling of walking into a place and feeling like all they want you to do is leave? Went there earlier today to test drive a GLC 300 SUV coupe with my wife. We told them our other lease was ending soon, and we were interested in leasing a Mercedes. Rep (no introduction, no name given...
Google Review
- May 15, 2021
Left by Jeffrey M.
Wonderful, attentive service from parts staff and service writers. They live up to the reputation of the marque.
Google Review
- May 14, 2021
Left by Charles B.
Awesome service
Google Review
- May 13, 2021
I had to come here for parts, the parts manager Santiago is very professional and friendly, in fact most of the staff went out of their way to say hello and greet me even if they weren't dealing with me directly.
Google Review
- May 12, 2021
Left by Maria P.
Google Review
- May 12, 2021
Google Review
- May 12, 2021
Left by Andrew W.
Google Review
- May 11, 2021
Left by Nashwan N.
Purchased a pre-owned vehicle.They messed up my plate and have to go back to SOS and deal with it personally. Their reply was that they can't do anything for me!Great vehicle, not so much of a customer service. No follow ups. vehicle had smudges all over when delivered. Not very clean. I had to get...
Google Review
- May 07, 2021
Left by Nathaniel M.
I had the best experience I've ever had purchasing a vehicle ever!! My sales representative Eric Wheeler was the best so friendly and so experienced in the products and help me step by step when ever I called him. EXCELLENT Service..
Google Review
- May 05, 2021
Left by Ragda H.
Google Review
- May 03, 2021
best car buying experience ever
Google Review
- May 02, 2021
Left by Thomas E.
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Left by Gary H.
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Left by Nassar B.
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Left by Todd B.
Google Review
- April 28, 2021
Left by Ashleigh M.
Seth, my sales contact, was fantastic. I had looked at a car at another Metro Detroit MB dealership and had ZERO service. Once I talked to Seth I KNEW I would be buying from him. There was none of the pre-qualifying based on my voice, gender, etc - simply helping to offer me what I wanted. He worked...
Google Review
- April 28, 2021
Left by Ashleigh M.
Seth, my sales contact, was fantastic. I had looked at a car at another Metro Detroit MB dealership and had ZERO service. Once I talked to Seth I KNEW I would be buying from him. There was none of the pre-qualifying based on my voice, gender, etc - simply helping to offer me what I wanted. He worked...
Google Review
- April 19, 2021
Left by Tanya T.
The worst. I went there a month or so ago for a diagnosis. I paid $135. They had my vehicle for about 4 hours call me back, then said it's a few more hundred to conduct the real diagnosis. Really so what was the $135 for????The young lady at the front counter told me to call her with any...
Google Review
- April 19, 2021
I am very frustrated and very upset, I took my SUV out of storage after being in it for 3 months It was dusty so took it in for a car washed and when I came out my car had damages on the front passenger side. I have been calling for past 3 weeks, leaving messages on service manager (Jon Atwell's)...
Google Review
- April 19, 2021
Left by Brian J.
Truly outstanding service.
Google Review
- April 18, 2021
Left by Brian J.
Truly outstanding service.
Cars.com Review
- April 18, 2021
Left by Mary D.
Really enjoyed the professionalism and kindness in my purchase of my first .
Cars.com Review
- April 16, 2021
Left by Christonna C.
Evan was excellent!!!! Thank you for a great Mercedes purchase experience!
Google Review
- April 13, 2021
Left by Tanya T.
The worst. I went there a month or so ago for a diagnosis. I paid $135. They had my vehicle for about 4 hours call me back, then said it's a few more hundred to conduct the real diagnosis. Really so what was the $135 for????The young lady at the front counter told me to call her with any...
Google Review
- April 13, 2021
I am very frustrated and very upset, I took my SUV out of storage after being in it for 3 months It was dusty so took it in for a car washed and when I came out my car had damages on the front passenger side. I have been calling for past 3 weeks, leaving messages on service manager (Jon Atwell's)...
Google Review
- April 12, 2021
I love these guys here! From the time I pull into the bay, and when I leave the bay, superlative customer service. Everyone is extremely friendly and they treat you just like family. I feel so good dropping in on these guys! Service takes care of my car and the advisors take care of me. They text...
Google Review
- April 09, 2021
I love these guys here! From the time I pull into the bay, and when I leave the bay, superlative customer service. Everyone is extremely friendly and they treat you just like family. I feel so good dropping in on these guys! Service takes care of my car and the advisors take care of me. They text...
Google Review
- April 03, 2021
Fantastic Service
Google Review
- April 03, 2021
It was okay I guess
Google Review
- April 03, 2021
Left by Paul K.
STOLE $500 from me through poor management and negligence. Worst customer service experience in my life.I prepaid my A1 and B1 service appointments. When my vehicle HUD let me know it was time to schedule my next service I called and set the earliest appointment they offered me. When I arrived they...
Google Review
- April 03, 2021
Very laid back and friendly. No snobbery here. Great sales staff, manager, and owner. 2 hottest service advisors in the Metro. Might have to get a Benz....
Google Review
- April 03, 2021
The service manager has great customer skills but the other service people are unprofessional. Went to purchase a replacement key upon arrival in the sevice area nk welcoming hello just was stared at until I greeted. Then the cashier was the same no greeting just here's your total. For this to be a...
Google Review
- April 03, 2021
Left by Ashok B.
Renewed my old lease for the third time to a new lease and moved from SUV to a Sedan. Exceptional service given by Sales. Will definitely keep leasing new vehicles from them!
Google Review
- April 03, 2021
Left by Aldrin N.
The parts department team has always been great. Gabe and Santiago always go above and beyond and make finding the right part very easy!
Google Review
- April 03, 2021
Parts & service, always a great experience! Friendly, professional and knowledgeable! Highly recommend!
Google Review
- April 03, 2021
Left by Debanshu S.
Very bad customer service. They don't treat customers well. Initially, they acted as if I would not be able to afford this car and I should simply leave. They looked visibly annoyed with me. I purchased a GLC300 last month and every since then, they have been ignoring my calls. When I visit this...
Google Review
- April 03, 2021
Horrible I drove all the way from hillsdale county to pick up some parts and was told the parts would be in the sales area for pickup after 5:30 so they took all my information and credit card but when I got there the parts were not there and know one knew anything about them. I drove all this way...
Google Review
- April 03, 2021
Spoke to an Eric on the phone. What a condescending douche bag. He needs to be let go and should never work in sales again. If you guys record phone conversations for "training purposes", his are the ones you want to share with the team as examples of "what not to do".
Google Review
- April 03, 2021
Great service department, staff is friendly and professional.
Cars.com Review
- April 02, 2021
Efficient and friendly online purchase of a used vehicle.
Google Review
- April 02, 2021
Left by Fatina F.
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Left by Lary G.
Google Review
- April 02, 2021
Google Review
- April 02, 2021
Left by Calvin C.
Google Review
- April 02, 2021
Left by Fadwa F.
Google Review
- April 02, 2021
Left by Jeffrey A.
Craig Astrein is an exceptional person, your lucking to have him in your organization. My experience with the whole Mercedes team was fantastic. From the greeting to the delivery everyone was knowledgeableon all the products you have in you inventory. So far after delivery Craig has followed up to...
Cars.com Review
- March 28, 2021
Very friendly and professional staff. Always a pleasure to go there.
Google Review
- March 26, 2021
It was okay I guess
Google Review
- March 25, 2021
Left by Paul K.
STOLE $500 from me through poor management and negligence. Worst customer service experience in my life.I prepaid my A1 and B1 service appointments. When my vehicle HUD let me know it was time to schedule my next service I called and set the earliest appointment they offered me. When I arrived they...
Google Review
- March 24, 2021
Fantastic Service
Google Review
- March 23, 2021
Very laid back and friendly. No snobbery here. Great sales staff, manager, and owner. 2 hottest service advisors in the Metro. Might have to get a Benz....
Google Review
- March 22, 2021
Horrible I drove all the way from hillsdale county to pick up some parts and was told the parts would be in the sales area for pickup after 5:30 so they took all my information and credit card but when I got there the parts were not there and know one knew anything about them. I drove all this way...
Google Review
- March 21, 2021
Left by Calvin C.
Google Review
- March 20, 2021
Google Review
- March 20, 2021
Left by Ashok B.
Renewed my old lease for the third time to a new lease and moved from SUV to a Sedan. Exceptional service given by Sales. Will definitely keep leasing new vehicles from them!
Google Review
- March 17, 2021
Spoke to an Eric on the phone. What a condescending douche bag. He needs to be let go and should never work in sales again. If you guys record phone conversations for "training purposes", his are the ones you want to share with the team as examples of "what not to do".
Google Review
- March 17, 2021
Google Review
- March 17, 2021
Great service department, staff is friendly and professional.
Google Review
- March 16, 2021
Left by Fatina F.
Google Review
- March 15, 2021
Diagnosed an Electrical issue my car had for years. MB of Ann Arbor couldn't diagnosed the issue.
Google Review
- March 14, 2021
The service manager has great customer skills but the other service people are unprofessional. Went to purchase a replacement key upon arrival in the sevice area nk welcoming hello just was stared at until I greeted. Then the cashier was the same no greeting just here's your total. For this to be a...
Google Review
- March 11, 2021
Left by Jeffrey A.
Craig Astrein is an exceptional person, your lucking to have him in your organization. My experience with the whole Mercedes team was fantastic. From the greeting to the delivery everyone was knowledgeableon all the products you have in you inventory. So far after delivery Craig has followed up to...
Google Review
- March 11, 2021
Left by Debanshu S.
Very bad customer service. They don't treat customers well. Initially, they acted as if I would not be able to afford this car and I should simply leave. They looked visibly annoyed with me. I purchased a GLC300 last month and every since then, they have been ignoring my calls. When I visit this...
Google Review
- March 08, 2021
Google Review
- March 04, 2021
Left by Lary G.
Google Review
- March 04, 2021
Left by Aldrin N.
The parts department team has always been great. Gabe and Santiago always go above and beyond and make finding the right part very easy!
Google Review
- March 04, 2021
Parts & service, always a great experience! Friendly, professional and knowledgeable! Highly recommend!
Google Review
- March 04, 2021
Went in for first service on vehicle since purchase. Service was great up until the time of check. Service (cashier) Kathy was very rude from the time she came and got me from waiting area to check out. Never greeted with a hello, then was annoyed because I asked her what services were done on my...
Google Review
- March 04, 2021
Great experience with sales manager Seth. He would be the only reason I would return as he apologized for the beyond horrible experience with salesman Craig Astrein. Craig started off very polite. However, when I mentioned a mechanical issue I experienced with the GLC 300, he became very...
Google Review
- March 03, 2021
Left by Nirmal N.
Friendly service
Google Review
- March 03, 2021
The Team in the parts department is "GREAT" to work with always willing to help and take time to resolve issues. Parts ordering is normally quick and efficient. Santiago is a parts master. Love working with these guys on a daily basis. Thanks MB of Novi Parts Team!
Google Review
- March 03, 2021
My company has been dealing with the Parts department for many years. Everyone is so helpful, specially Santiago. I always find what I need and they always go above and beyond. You won't be disappointed.
Google Review
- March 03, 2021
Went in for first service on vehicle since purchase. Service was great up until the time of check. Service (cashier) Kathy was very rude from the time she came and got me from waiting area to check out. Never greeted with a hello, then was annoyed because I asked her what services were done on my...
Google Review
- March 03, 2021
Parts department is snooty and rude. These guys answer the phone like you just interrupted Christmas dinner. Not helpful at all. Find another dealer to spend your money at because these guys think they are better than you. Counter help with an ego is a sad thing.
Google Review
- March 03, 2021
This dealer is great there parts department employees are very kind and always willing to help out in any way they can, I Highly Reccomend going to them
Google Review
- March 03, 2021
Santiago at the parts department is amazing, he is very good at helping me out when I need parts or accessories from Mercedes Benz (I highly recommend going to Santiago at the parts department for any help)
Google Review
- March 03, 2021
Parts department good and fast customer service, San Diego friendly manager and very helpful.
Google Review
- March 03, 2021
Alex At the Parts deparment is always there and is very helpful he helped me find a crankshaft alignment tool for changing the timing chain i highly reccomend alex for helping you on finding tools for your mercedes benz
Google Review
- March 03, 2021
Great experience with sales manager Seth. He would be the only reason I would return as he apologized for the beyond horrible experience with salesman Craig Astrein. Craig started off very polite. However, when I mentioned a mechanical issue I experienced with the GLC 300, he became very...
Google Review
- March 03, 2021
Diagnosed an Electrical issue my car had for years. MB of Ann Arbor couldn't diagnosed the issue.
Google Review
- March 03, 2021
Service department is great ! keep you informed always
Google Review
- March 03, 2021
Wonderful and well trained staff in the parts department
Google Review
- March 03, 2021
Just call the parts department and see how you are treated. Customers fall into the "or nothing" category of Mercedes motto; "The best, or nothing."
Cars.com Review
- March 03, 2021
Janie is an exceptional member of your team. She is articulate, accommodating, accessible and capable of instilling trust. Rare qualities and I trust that you appreciate her contributions to your business. Im equally impressed with the mechanics who serviced my car. Ive been trying to solve the...
Google Review
- March 02, 2021
Called today, guy in the parts department refused to look up my parts without a vin, all I need is a belt tensioner and belt, I even have the Mercedes part numbers but the asshat in parts didn't want to do his job, if you need sprinter parts go to ann arbor or order them online the useless guys here...
Google Review
- February 26, 2021
My company has been dealing with the Parts department for many years. Everyone is so helpful, specially Santiago. I always find what I need and they always go above and beyond. You won't be disappointed.
Google Review
- February 26, 2021
The Team in the parts department is "GREAT" to work with always willing to help and take time to resolve issues. Parts ordering is normally quick and efficient. Santiago is a parts master. Love working with these guys on a daily basis. Thanks MB of Novi Parts Team!
Google Review
- February 26, 2021
Just call the parts department and see how you are treated. Customers fall into the "or nothing" category of Mercedes motto; "The best, or nothing."
Google Review
- February 26, 2021
Wonderful and well trained staff in the parts department
Google Review
- February 25, 2021
Parts department good and fast customer service, San Diego friendly manager and very helpful.
Google Review
- February 25, 2021
Left by Nirmal N.
Friendly service
Google Review
- February 25, 2021
Service department is great ! keep you informed always
Google Review
- February 24, 2021
Alex At the Parts deparment is always there and is very helpful he helped me find a crankshaft alignment tool for changing the timing chain i highly reccomend alex for helping you on finding tools for your mercedes benz
Google Review
- February 24, 2021
Santiago at the parts department is amazing, he is very good at helping me out when I need parts or accessories from Mercedes Benz (I highly recommend going to Santiago at the parts department for any help)
Google Review
- February 24, 2021
This dealer is great there parts department employees are very kind and always willing to help out in any way they can, I Highly Reccomend going to them
Google Review
- February 23, 2021
Parts department is snooty and rude. These guys answer the phone like you just interrupted Christmas dinner. Not helpful at all. Find another dealer to spend your money at because these guys think they are better than you. Counter help with an ego is a sad thing.
Google Review
- February 22, 2021
Called today, guy in the parts department refused to look up my parts without a vin, all I need is a belt tensioner and belt, I even have the Mercedes part numbers but the asshat in parts didn't want to do his job, if you need sprinter parts go to ann arbor or order them online the useless guys here...
Google Review
- February 21, 2021
Diagnosed an Electrical issue my car had for years. MB of Ann Arbor couldn't diagnosed the issue.
Google Review
- February 18, 2021
After I showed up to drop my GLE 350 off for the $500 oil change, I mentioned that there is a coin rattling under my ashtray. I asked if they could have someone look at it as I could not figure out how to release the ashtray. They told me sure, it would only be another $135 for that service. When...
Cars.com Review
- February 10, 2021
After so many bad experiences at this location, Rob was simply the nicest, most professional person I have ever worked with at this dealership. Geography used to keep me coming back, but now it's Rob.
Cars.com Review
- February 06, 2021
Left by Andrea P.
The service was good, took a little longer from previous appointments, missed getting. The car The car washed, the technician should return the radio back to original channel if changing this thgtthe station, but overall the services was good
Google Review
- February 03, 2021
Each time I go it's truly an exceptional experience they are always informative and patience with me. They know the true meaning of customer service I would recommended Mercedes-Benz of Novi to anyone for all their Mercedes needs.
Google Review
- February 03, 2021
After I showed up to drop my GLE 350 off for the $500 oil change, I mentioned that there is a coin rattling under my ashtray. I asked if they could have someone look at it as I could not figure out how to release the ashtray. They told me sure, it would only be another $135 for that service. When...
Google Review
- February 03, 2021
Great place the sales and service department does their best to make it a good experience.
Google Review
- February 03, 2021
By far the worst Mercedes Dealer in the area. I buy every year at least two new Mercedes, but will never do it again here.
Google Review
- February 03, 2021
Left by Shah M.
Broke my obd port and dash trim upon doing recalls.Service advisor Robert was nice and professional
Google Review
- February 03, 2021
Good, fast, polite service.
Cars.com Review
- February 02, 2021
Craig is always exceptional! Hes professional, considerate, and patient.
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Google Review
- February 02, 2021
Left by Avinash H.
Google Review
- February 02, 2021
They treat you exceptionally well. Service and sales are top notch. Prices are really reasonable for what you're getting. If you want a bargain basement auto - this ain't the place for you. Lee runs a great dealership along with Eric Wheeler sales, Mike Dega Sales manager, Jon in service, and...
Google Review
- February 01, 2021
Good, fast, polite service.
Google Review
- January 30, 2021
Great place the sales and service department does their best to make it a good experience.
Google Review
- January 29, 2021
Google Review
- January 27, 2021
By far the worst Mercedes Dealer in the area. I buy every year at least two new Mercedes, but will never do it again here.
Cars.com Review
- January 26, 2021
Left by Tina S.
Car was finished ahead of schedule. Everything I wanted looked at was resolved perfectly.
Google Review
- January 25, 2021
Left by Shah M.
Broke my obd port and dash trim upon doing recalls.Service advisor Robert was nice and professional
Google Review
- January 21, 2021
Google Review
- January 19, 2021
Google Review
- January 19, 2021
Google Review
- January 18, 2021
They treat you exceptionally well. Service and sales are top notch. Prices are really reasonable for what you're getting. If you want a bargain basement auto - this ain't the place for you. Lee runs a great dealership along with Eric Wheeler sales, Mike Dega Sales manager, Jon in service, and...
Google Review
- January 15, 2021
Each time I go it's truly an exceptional experience they are always informative and patience with me. They know the true meaning of customer service I would recommended Mercedes-Benz of Novi to anyone for all their Mercedes needs.
Google Review
- January 15, 2021
Google Review
- January 15, 2021
Left by Avinash H.
Cars.com Review
- January 15, 2021
great experience with Dean Brown, that's why I always come back, Hannah was awesome as well.
Google Review
- January 03, 2021
They scratched my car . And gave me my car full of snow .
Google Review
- January 03, 2021
Left by George A.
Great service and professional service advisor that kept me updated along the way - a big thx and Happy holiday to entire service team and Janie. -George
Google Review
- January 03, 2021
Slow service at parts counter. Cashier just looked at me until I asked her to call parts team member.
Google Review
- January 02, 2021
Left by Travis G.
Google Review
- January 02, 2021
Google Review
- December 30, 2020
Slow service at parts counter. Cashier just looked at me until I asked her to call parts team member.
Google Review
- December 22, 2020
They scratched my car . And gave me my car full of snow .
Google Review
- December 18, 2020
The waiting room area is not set up for social distancing. Wearing a mask is not enforced. I observed a customer and several employees without a mask. The gentleman who took my vehicle in the service department informed me that they are short staff due to employees being infected with COVID. On top...
Google Review
- December 15, 2020
Left by George A.
Great service and professional service advisor that kept me updated along the way - a big thx and Happy holiday to entire service team and Janie. -George
Cars.com Review
- December 11, 2020
Left by Tonette S.
The Mercedes-Benz of Novi provided top notch excellent level of service during my purchase of my first Mercedes-Benz. It was an absolute pleasure working with entire team of professionals. I thoroughly enjoyed the overall experience at MB of Novi and look forward to many years on the road with my...
Cars.com Review
- December 07, 2020
Excellent service, smooth process. Very enjoyable.
Google Review
- December 03, 2020
The service was quicker than expected.
Google Review
- December 03, 2020
Friendly staff quick with service appointments professional. Didn't try to overcharged me for hoursnif service performed. Had them install a new battery they got the job done and I was only charged for an half hour if service time.
Google Review
- December 03, 2020
Seth was my salesman for my car purchase. He is the most thoughtful and thorough salesman I have ever met. I flew in from another state to purchase a vehicle and he facilitated the whole deal, and made sure that all the necessary paperwork was in order. Efficient, reliable, and they have a new...
Google Review
- December 03, 2020
Great customer service. Scott was excellent.
Google Review
- December 03, 2020
The waiting room area is not set up for social distancing. Wearing a mask is not enforced. I observed a customer and several employees without a mask. The gentleman who took my vehicle in the service department informed me that they are short staff due to employees being infected with COVID. On top...
Google Review
- December 03, 2020
Left by Travis G.
Google Review
- December 03, 2020
Cars.com Review
- December 03, 2020
Left by John K.
1st class work and people. On time and on budget.
Cars.com Review
- December 03, 2020
Scott Thomas and Michael Dega were awesome to work with. They took their time with us to show us the different makes and models and even stayed late until we were done test driving the different vehicles.
Cars.com Review
- December 03, 2020
Left by Mathew M.
As someone who spends most of his working day on calls, I don't have time to go back and forth on the phone with a dealer. Scott Thomas understood that and handled my need mostly on email and provided quick and precise answers to my questions. I test drove a number of models at another dealer just...
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Left by Brandon S.
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Left by Abhishek B.
Google Review
- December 02, 2020
Left by Everest R.
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Left by Diane F.
Google Review
- December 02, 2020
Left by Donald R.
Good Service
Google Review
- December 02, 2020
I don't like the service
Google Review
- November 19, 2020
Google Review
- November 18, 2020
Left by Nita B.
I had a great experience buying a car at Mercedes-Benz of Novi.. My sales person, Eric Wheeler, was great! He was kind, helpful and friendly. He he did not put any pressure on me at all; he was nothing but accommodating and made the whole buying experience easy and pleasant. When I came to pick...
Google Review
- November 18, 2020
Seth was my salesman for my car purchase. He is the most thoughtful and thorough salesman I have ever met. I flew in from another state to purchase a vehicle and he facilitated the whole deal, and made sure that all the necessary paperwork was in order. Efficient, reliable, and they have a new...
Google Review
- November 17, 2020
I don't like the service
Google Review
- November 14, 2020
Great customer service. Scott was excellent.
Google Review
- November 13, 2020
Left by Everest R.
Google Review
- November 13, 2020
Google Review
- November 12, 2020
Left by Brandon S.
Google Review
- November 11, 2020
Google Review
- November 10, 2020
The service was quicker than expected.
Google Review
- November 07, 2020
Google Review
- November 07, 2020
Friendly staff quick with service appointments professional. Didn't try to overcharged me for hoursnif service performed. Had them install a new battery they got the job done and I was only charged for an half hour if service time.
Cars.com Review
- November 07, 2020
Left by Yefim R.
Excellence services, very friendly atmosphere and people.
Google Review
- November 06, 2020
Google Review
- November 04, 2020
Left by Diane F.
Google Review
- November 03, 2020
Might be better of having Monty Hall working here
Google Review
- November 03, 2020
Exceptional service for my regular maintenance.
Google Review
- November 03, 2020
Left by Frederic B.
Very professional, great service and honest.
Google Review
- November 03, 2020
Left by Nita B.
I had a great experience buying a car at Mercedes-Benz of Novi.. My sales person, Eric Wheeler, was great! He was kind, helpful and friendly. He he did not put any pressure on me at all; he was nothing but accommodating and made the whole buying experience easy and pleasant. When I came to pick...
Google Review
- November 03, 2020
Left by Trilby S.
Every aspect of the service was smooth and effecient. .. for me as a customer. What really stands out, is the gentleman that brought my car around when I was ready to go. He was so very polite and gave me directions how to exit the facility (even though I already knew). I appreciated his effort.
Google Review
- November 03, 2020
Manager Mike goes an extra mile to help out! Excited to use my new High Tech car! I love it.
Google Review
- November 03, 2020
Left by Trilby S.
Every aspect of the service was smooth and effecient. .. for me as a customer. What really stands out, is the gentleman that brought my car around when I was ready to go. He was so very polite and gave me directions how to exit the facility (even though I already knew). I appreciated his effort.
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Google Review
- November 02, 2020
Left by Brittany L.
Google Review
- November 02, 2020
Left by Afsoon B.
Great service, very friendly staff!!!
Google Review
- October 29, 2020
Yelp Review
- October 28, 2020
Owner Lee G. refused to compensate us for 2600$ tires stored over winter that were at first "misplaced-lost" then told us we abandoned them. ( had serious illness and unable to drive car). He told us "sorry" after he found out we were selling the car. He is a thief and lacks integrity!
Cars.com Review
- October 28, 2020
This dealer stole our 2,600$ winter tires stored there over winter.. First they were lost then they said we abandoned them because we didnt use them previous winters due to serious illness and our lack of using car/need. Owner told us sorry but unwilling to compensate us due to we just sold the...
Google Review
- October 27, 2020
Left by Brittany L.
Google Review
- October 27, 2020
Exceptional service for my regular maintenance.
Google Review
- October 20, 2020
Left by Nita B.
Cars.com Review
- October 19, 2020
Got a recall notice and it took weeks to get it scheduled, they won't give a time estimate for the svc, yet they have a policy against loaners - I live 40 minutes away.
Cars.com Review
- October 16, 2020
Cassandra was the best service advisor ever. She is better then jon Atwell.
Google Review
- October 13, 2020
Google Review
- October 09, 2020
Manager Mike goes an extra mile to help out! Excited to use my new High Tech car! I love it.
Google Review
- October 08, 2020
They forgot to ground my vehicle and I found out by surprise after a month that my old account was still active and no one wants to talk about how the payment will be adjusted!
Yelp Review
- October 07, 2020
I usually don't give reviews but I had to for the service I received here. I broke my key to my Mercedes truck Friday afternoon and called this location to get it replaced. I spoke with Santiago and he went above and beyond to make sure my key was replaced by Monday (service parts not open on...
Google Review
- October 04, 2020
Might be better of having Monty Hall working here
Cars.com Review
- October 04, 2020
Left by Cathy M.
If you are looking for luxury vehicles and top-notch customer service, I highly recommend that you check out Mercedes-Benz Novi. Our Sales Manager, Eric Wheeler helped us through the whole process, from custom designing the perfect vehicle to coordinating an effortless purchase. Great experience!! I...
Google Review
- October 03, 2020
I was in the dealership 2 weeks ago to enquire about used C class. I was helped by a lady sales associate who was not knowledgeable on the inventory and havent offered us the keys to see inside the car. I was initially thinking because of covid they are not allowing people to see interior however...
Google Review
- October 03, 2020
Left by Joan S.
I would like to share my recent experience at this dealership with future MB buyers. The best thing about this dealership is the friendly and welcoming staff. I have to say that my car buying experience was nice, fast, and I barely had to do any leg work. Thank you all for the pleasant experience!!...
Google Review
- October 02, 2020
Left by Joan S.
Google Review
- October 02, 2020
Left by Hope H.
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Left by Alp O.
Google Review
- October 02, 2020
Google Review
- October 02, 2020
Left by Mark M.
Google Review
- October 02, 2020
Left by Ganka S.
Great service, very helpful staff
Google Review
- October 02, 2020
Left by Hassan A.
Great service
Google Review
- September 29, 2020
Left by Joan S.
I would like to share my recent experience at this dealership with future MB buyers. The best thing about this dealership is the friendly and welcoming staff. I have to say that my car buying experience was nice, fast, and I barely had to do any leg work. Thank you all for the pleasant experience!!...
Cars.com Review
- September 29, 2020
Left by Lawrence J.
Scott was an amazing sells person. He was very friendly and knowledgeable about the vehicle. My overall experience was great and my service and paperwork was fast. I will be a returning customer. Thanks again Scott!!
Google Review
- September 26, 2020
Left by Hope H.
Google Review
- September 24, 2020
Left by Alp O.
Google Review
- September 19, 2020
Left by Mark M.
Google Review
- September 18, 2020
Google Review
- September 17, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Left by Jeffrey A.
Google Review
- September 16, 2020
Left by Jeffrey A.
Craig Astrein is an exceptional person, your lucking to have him in your organization. My experience with the whole Mercedes team was fantastic. From the greeting to the delivery everyone was knowledgeableon all the products you have in you inventory. So far after delivery Craig has followed up to...
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Great service
Google Review
- September 09, 2020
Google Review
- September 08, 2020
I was in the dealership 2 weeks ago to enquire about used C class. I was helped by a lady sales associate who was not knowledgeable on the inventory and havent offered us the keys to see inside the car. I was initially thinking because of covid they are not allowing people to see interior however...
Google Review
- September 07, 2020
Left by Uma P.
Overall the service was Satisfactory!
Cars.com Review
- September 07, 2020
I had a great service experience!! My service advisor, Robert , is very thoughtful and my car was completed on time.
Google Review
- September 03, 2020
The worst service department service I have ever received!!!!Not recommending this place to anyone. I tried reaching out to the service manager John twice and my calls were never returned.
Google Review
- September 03, 2020
Very Very Bad Service for one specific person Eric came in to get a car with my family and we were discussing prices and we compared with another worker and we compared the papers and he took the papers and ripped the papers right in half and I needed that paper to compare with other dealerships...
Google Review
- September 03, 2020
Left by Uma P.
Overall the service was Satisfactory!
Google Review
- September 03, 2020
... Kathy was very rude too me.
Google Review
- September 03, 2020
From start to finish, Seth and his team were great
Google Review
- September 03, 2020
Left by Amber M.
The service was truly exceptional. Scott was amazing.! I absolutely LOVE my Cla-250
Google Review
- September 03, 2020
Left by Uma P.
Google Review
- September 02, 2020
Google Review
- September 02, 2020
Left by Randa A.
Google Review
- September 02, 2020
Left by Michael L.
Google Review
- September 02, 2020
Just checking my options
Google Review
- September 02, 2020
Good service.
Google Review
- August 31, 2020
Just checking my options
Google Review
- August 29, 2020
Google Review
- August 27, 2020
Left by Michael L.
Google Review
- August 24, 2020
From start to finish, Seth and his team were great
Google Review
- August 24, 2020
Left by Amber M.
The service was truly exceptional. Scott was amazing.! I absolutely LOVE my Cla-250
Google Review
- August 24, 2020
The worst service department service I have ever received!!!!Not recommending this place to anyone. I tried reaching out to the service manager John twice and my calls were never returned.
Google Review
- August 24, 2020
... Kathy was very rude too me.
Google Review
- August 24, 2020
Good service.
Google Review
- August 24, 2020
Google Review
- August 24, 2020
Google Review
- August 23, 2020
Google Review
- August 22, 2020
Left by Randa A.
Google Review
- August 21, 2020
Very Very Bad Service for one specific person Eric came in to get a car with my family and we were discussing prices and we compared with another worker and we compared the papers and he took the papers and ripped the papers right in half and I needed that paper to compare with other dealerships...
Cars.com Review
- August 20, 2020
Seth Arnold at Mercedes of Novi was outstanding to work with. He quickly helped me analyze the cost of multiple leasing scenarios on multiple vehicles. He got me excited about leasing my first Mercedes vehicle by sharing some of the inherent performance and safety systems in all Mercedes vehicles....
Yelp Review
- August 19, 2020
Got there in time and had some concerns regarding my sprinter. Went in to speak with a service member and they literally are rude and just don't care about anything that is going on. Then many hours later another woman comes out to tel me the van is done and literally the only thing they fixed was...
Google Review
- August 18, 2020
Left by Amber M.
Google Review
- August 18, 2020
Google Review
- August 16, 2020
Cars.com Review
- August 11, 2020
Left by Zach L.
Of all the Mercedes dealerships Ive been to in Michigan (3). This is the only one that didnt try to scam me or get over on me one way or another. Granted it took longer (good service takes longer than no service) I was happy to wait every minute. I will continue to come back here for everything I...
Google Review
- August 03, 2020
Wait time was long but exceptional service !!!
Google Review
- August 03, 2020
Horrible customer service! Put in a credit app. Didnt hear from them so 3 days later called and talked to Allen, he said hed call me back the next day being it was 430, nothing. Who would spend 60k with people like this in this day and age?! You better have excellent customer service in todays day...
Google Review
- August 02, 2020
Google Review
- August 02, 2020
Google Review
- August 02, 2020
Left by Deborah B.
Google Review
- August 02, 2020
Google Review
- August 02, 2020
Left by Chiqueta B.
Google Review
- August 02, 2020
Left by Robert P.
Top notch customer service
Google Review
- August 02, 2020
Left by Laith A.
Google Review
- July 28, 2020
Google Review
- July 24, 2020
Left by Deborah B.
Google Review
- July 21, 2020
Google Review
- July 18, 2020
Google Review
- July 18, 2020
Left by Laith A.
Google Review
- July 16, 2020
Left by David T.
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Left by Margus K.
Google Review
- July 14, 2020
Had a wonderful experience at Benz of Novi. I had the pleasure of working with Seth, who went above and beyond to make sure I got in exactly what I was looking for. Good vibes, good people, all around terrific experience. Thank you!!!
Google Review
- July 14, 2020
Wait time was long but exceptional service !!!
Google Review
- July 14, 2020
Horrible experience, i bought a CLA 250 2014 car 2 weeks ago and the check engine light turned on the same day I bought it, I went back the next business day and all what they did is trying to sell me the warranty for $2700 then they dropped the price to $1700, when I told them how come I bought a...
Google Review
- July 14, 2020
Yelp Review
- July 10, 2020
Not a single person working there was wearing a mask. Many were sitting next to each other, absolutely no social distancing measures. It was outrageous and if I hadn't driven 40 minutes to get there I would have turned around immediately. I came to test drive a van I'd done lots of research on. The...
Cars.com Review
- July 09, 2020
Fantastic experience with Jean-Luc at Mercedes Benz of Novi. Highly recommend. Absolutely loved this dealership, staff really went above and beyond. This is our first Mercedes but plan to return here for future purchases....hope those reading this do too!
Google Review
- July 09, 2020
Google Review
- July 08, 2020
Left by Chiqueta B.
Cars.com Review
- July 06, 2020
Left by Dale H.
My first flat tire in June and I purchased this new Mercedes in May! I was devastated. I had the car towed and the tire was patched in about 2 hours. Not a bad wait as they were quite busy. I do have a suggestion for Sales however. Triple AAA towing gentleman could not remove the flat tire because,...
Google Review
- July 06, 2020
Horrible customer service! Put in a credit app. Didnt hear from them so 3 days later called and talked to Allen, he said hed call me back the next day being it was 430, nothing. Who would spend 60k with people like this in this day and age?! You better have excellent customer service in todays day...
Google Review
- July 03, 2020
Left by Gang Y.
Quickly service without any touch.
Google Review
- July 03, 2020
Left by David T.
Went in to look at an SUV. I had a pretty specific wishlist in terms of features and color option.I worked with Eric Wheeler and he was fantastic. He listened to what I needed, was to the point and frank (which I really appreciate), and found the right fit for me. I feel incredibly confident in my...
Google Review
- July 03, 2020
Had a wonderful experience at Benz of Novi. I had the pleasure of working with Seth, who went above and beyond to make sure I got in exactly what I was looking for. Good vibes, good people, all around terrific experience. Thank you!!!
Google Review
- July 03, 2020
Left by Margus K.
While the staff in the front (Service area) is nice, I most likely will choose a different dealer for my next service... When I received my vehicle back from service, it was not vacuumed inside (Assuming that Covid-19 has something to do with it) and the person who was responsible for cleaning it,...
Google Review
- July 03, 2020
Cars.com Review
- July 02, 2020
The service was excellent as usual. I actually came in with the expectation of being there from 9 until about 2 and I actually got out about 12:30. Very excellent service.
Google Review
- July 02, 2020
Google Review
- July 02, 2020
Left by Tiffany K.
Google Review
- July 02, 2020
Left by Geoff L.
Google Review
- July 02, 2020
Google Review
- July 02, 2020
Left by Joy L.
Google Review
- July 02, 2020
Google Review
- July 01, 2020
Cars.com Review
- June 30, 2020
Left by Janice E.
I was very impressed with my sales manager, Seth. When I was interested in the Mercedes-Benz on Facebook I was immediately emailed by Seth, which was very impressive to me.
Cars.com Review
- June 30, 2020
Janie Super she went out her way and talk to the car lot in Ohio that I bought the metris from and tried to get them to pay for some of the repairs, she also kept me aware of everything Thank you Janie
Google Review
- June 26, 2020
Left by Margus K.
While the staff in the front (Service area) is nice, I most likely will choose a different dealer for my next service... When I received my vehicle back from service, it was not vacuumed inside (Assuming that Covid-19 has something to do with it) and the person who was responsible for cleaning it,...
Google Review
- June 26, 2020
Left by David T.
Went in to look at an SUV. I had a pretty specific wishlist in terms of features and color option.I worked with Eric Wheeler and he was fantastic. He listened to what I needed, was to the point and frank (which I really appreciate), and found the right fit for me. I feel incredibly confident in my...
Cars.com Review
- June 23, 2020
The deanship had the car I wanted and made the buying process easy.
Google Review
- June 20, 2020
very bad service ,I called service center ,the lady that answered her name is Vicky is very rude and impolite, she answered with the biggest attitude and she didn't even give me a chance to talk or ask a question