Google Review
- March 21, 2019
Left by Ariel M.
JeanLuc provided excellent service to my family and me while test driving and selecting a vehicle. Finding a sales person who has a genuine personality and actually cares about their client is a rarity in sales, especially at car dealerships. Pete, the manager, was extremely kind and also great to...
Google Review
- March 20, 2019
Left by Sandra C.
Google Review
- March 18, 2019
Left by Price G.
Walked in with a specific problem that West Bloomfield diagnosed and the Novi service dept decided to charge me $361 for labor to diagnose the problem I told them about. Service department seems like they're on commission and the times quoted to get service done is way out of whack. Pretty pitiful...
Google Review
- March 16, 2019
Left by Fallon O.
Google Review
- March 16, 2019
Left by Erold M.
Google Review
- March 14, 2019
Left by James M.
Google Review
- March 07, 2019
Google Review
- March 06, 2019
Left by Erika N.
Google Review
- March 02, 2019
Google Review
- February 27, 2019
My Salesman was Mr. Dean Brown. I had a great experience choosing a vehicle and negotiating a decent price. I really can't complain.
Cars.com Review
- February 26, 2019
An exceptional dealership with an amazing service department.
Cars.com Review
- February 25, 2019
Left by Steven D.
Noor did an exceptional job in finding preparing and delivering the Vehicle. We were very happy
Cars.com Review
- February 20, 2019
Overall Good experience, but communication is bad.
Cars.com Review
- February 20, 2019
Left by Eric S.
It is always a pleasure coming in to have my vehicle serviced, because of how well John and Kassidy take care of me and my car. I truly trust them and always have a fantastic experience when working with the both of them.
Google Review
- February 20, 2019
Left by Narciso R.
Excellent service as always. Cassadie assisted me and was great. She was very pleasant and detailed. I also appreciated the loaner for the day. The work performed on my vehicle was completed as promised.
Google Review
- February 17, 2019
Google Review
- February 16, 2019
Yelp Review
- February 11, 2019
DO NOT TAKE YOUR BUSINESS HERE! I called about an inquiry and asked for sales. I was directed to Craig. From the first moment we started talkingX he seemed very annoyed. After getting my quote, the pricing wasn't for me. He went off on an extremely rude rant. He was the rudest salesperson I have...
Google Review
- February 08, 2019
Left by Hemali P.
Google Review
- February 07, 2019
Left by Jie C.
Google Review
- February 06, 2019
Google Review
- January 31, 2019
Nightmare. No honest. Terrible Technician. Wrong Diagnose, bad service. They even cant guarantee what they have done. They kept my car more than a week everytime i go even i made an appointment. Wow. Just me? Spent here more than $4,000 to fix still problem. brought to local maintenance shop (...
Google Review
- January 27, 2019
Google Review
- January 26, 2019
Called in for someone to view my Audi R8 for a possible trade in on a S550. The representative that answered went by the name of Max. Took some detailed pics and description of the vehicle and said would get back to me with the offer value and never did, after having me drive there and go through...
Google Review
- January 25, 2019
Cars.com Review
- January 24, 2019
Repeat customer my third car very nice Place and very nice experience every time. Thank You
Google Review
- January 23, 2019
Left by Reno G.
After have my vehicle serviced at another dealership the problems were never fixed or correctly addressed. Luckily i switched dealerships and had the foreman drive it and he immediately detected the piston slap problem. It took over a month to fix but they did a good job and have come up to MB...
Google Review
- January 23, 2019
Left by Kewei M.
Google Review
- January 23, 2019
Yelp Review
- January 16, 2019
I guess this dealership has enough business, because they certainly didn't need mine. I currently have a Mercedes SUV and was looking to get a new model as well. I mentioned how I have another vehicle that really isn't used and wouldn't mind trading that in. I gave the car info to see roughly how...
Google Review
- January 10, 2019
Cars.com Review
- January 05, 2019
Left by Lisa A.
I have always been treated with the "white glove" care at this location. I have nothing but praise for this exceptional team of professionals!
Google Review
- January 04, 2019
Google Review
- January 02, 2019
One Year Update:I was very pleased with the level of service that the dealership provided at the time of buying the car back in November 2017. I gave my initial review all 5 starts as I was very happy with the sales team.But, I have never imagined that a Mercedes Dealership can be so terrible with...
Google Review
- January 01, 2019
Cars.com Review
- December 30, 2018
My past experiences were not good. It I do feel a change.
Google Review
- December 26, 2018
very bad service center, took the car for two weeks to check the problem, they called me said the car is all done, pick it up after hours check engine light was still on, the car was dirty and not washed, called service adviser next day took it back, they had it for another two weeks no calls or...
Google Review
- December 20, 2018
Left by Robert P.
Great service as usual from Mercedes of Novi
Google Review
- December 14, 2018
Left by Siraj H.
Cars.com Review
- December 14, 2018
Very Customer Focused: Knowledgeable personnel helped me through the process; repair done as planned and on time. Rate them "10" on 1-10 scale. Jim Gibson
Google Review
- December 13, 2018
Not helpful or willing to extend their service especially after they made an error causing car to die. Go elsewhere.
Cars.com Review
- December 13, 2018
Left by Paul R.
This place has first rate service with new car sales and deliveries. I highly recommend them.
Cars.com Review
- December 11, 2018
Left by Susan H.
Kimberly was very welcoming and helpful when i was leasing my new car. Kimberly is a true professional who made me feel very special during the entire process. Kimberly made the experience fun and exciting.
Google Review
- December 10, 2018
Google Review
- December 09, 2018
Google Review
- December 06, 2018
Google Review
- December 05, 2018
Cars.com Review
- December 05, 2018
This is the second time we have dealt with MB Novi. Again, it was an enjoyable experience. Our salesperson was Kimberly McNett and she was a delight during the entire leasing process. She was also thoroughly knowledgeable, efficient and extremely congenial. We would deal with her and the...
Google Review
- December 04, 2018
Google Review
- November 29, 2018
Google Review
- November 29, 2018
Google Review
- November 29, 2018
Left by Deepak O.
Google Review
- November 28, 2018
Left by Maria P.
Yelp Review
- November 26, 2018
I give this dealership a one star rating, for bad customer service and bad attitude. From the sales department to the service department,I will never buy another Mercedes-Benz vehicle and certainly not from this dealership, go somewhere else where you're appreciated.
Google Review
- November 24, 2018
Left by Fadwa F.
Google Review
- November 23, 2018
Google Review
- November 23, 2018
Good sales personnel there at the dealership.
Google Review
- November 21, 2018
Left by Robert M.
Great Service!!!
Google Review
- November 20, 2018
Customer service is the worst. Also they tried to con my wife telling her things were wrong with her car that were not.
Google Review
- November 17, 2018
Left by Ester C.
Cars.com Review
- November 15, 2018
Just a note that I did not get a personal contact that my car was ready after A service. However, my favorite salesman, Pete Conyers was awesome. Checked up on it for me and came and got me to go to my car.
Google Review
- November 15, 2018
Left by Eva M.
Honestly I'm the service department went above and beyond what I ever expected. Thank you so much for taking care of my car and doing such a wonderful job on the maintenance work.
Google Review
- November 14, 2018
Google Review
- November 14, 2018
Called Parts and Service to get a spare key. Guy on phone tells me total cost is $119 for key and programming. When I showed up at the counter another guy tells me it is $119 for key plus additional $129 for programming. Needless to say, expectations were not met.
Google Review
- November 08, 2018
Left by Richard M.
Great service!
Google Review
- November 07, 2018
Left by Eva M.
Google Review
- November 06, 2018
Cars.com Review
- November 02, 2018
Left by Portia C.
As always, great experience! The service department employees were very pleasant and had the job completed within the time frame as promised.
Cars.com Review
- November 02, 2018
I read a few magazines and my oil change was done. Car came back sparkling clean! However, the charge was quite high. 95 dollars for labor is rather excessive.. I let Mercedes do it only because I fear backlash if something goes wrong and Im blamed For going else where.
Cars.com Review
- November 01, 2018
Left by Nabil H.
The staff and the technician did a fantastic job. The technician did a wide check to my car. Then he explained what he did to the car. He found a leak under the car. I will bring my car for warranty service. Thank you very much.
Google Review
- November 01, 2018
Left by Michael M.
Google Review
- November 01, 2018
Left by Besma S.
Google Review
- November 01, 2018
Felt profiled. I walked in and asked can i please test drive a c-class...I was told we only let serious buyers test drive right off the bat. I freaking drive a Jaguar Ftype which is way more expensive that what I am trying to test drive. I questioned how do you know I am not a serious buyer, am I...
Cars.com Review
- October 31, 2018
Left by Melvin R.
Craig Asterin was extremely responsive, very cooperative and such a pleasure to work with.
Google Review
- October 29, 2018
Amazing customer service and nice location. Loved it.
Google Review
- October 27, 2018
Cars.com Review
- October 26, 2018
Eric Wheeler is an awesome sales person. He is very patient and professional through out the process
Google Review
- October 24, 2018
Craig was an excellent person. He explained very well about the vehicle while delivering.
Cars.com Review
- October 24, 2018
Service was great as usual. Thanks again Shawn and Jon
Google Review
- October 23, 2018
Service call. Quick, easy, and exceptional
Google Review
- October 20, 2018
Fortunately, we dont have to come here often, but every time we do we are treated very nicely. The staff is efficient and goes out of their way to take care of us as expeditiously as possible. I always leave knowing something new about my car and its operations. I highly recommend Mercedes Novi.
Cars.com Review
- October 20, 2018
After Tire change pressure should be perfect on all tires but wasnt
Cars.com Review
- October 17, 2018
great and accommodating. Did not find the suspension squeak that I hear, but a t least its logged if it comes up later
Google Review
- October 12, 2018
Google Review
- October 11, 2018
Google Review
- October 11, 2018
Left by Keith G.
Love my sales lady Kim. She rocked
Google Review
- October 11, 2018
Google Review
- October 09, 2018
Great place to buy a Benz talk to,Pete
Google Review
- October 06, 2018
Cars.com Review
- October 06, 2018
Amazing service. Sales person Kim McNett was outstanding. She made the process very smooth and enjoyable!
Google Review
- October 02, 2018
Left by Shinji H.
Max is friendly and knowledgeable. It was stress free purchase from him. THX.
Google Review
- October 02, 2018
Left by Kianda T.
Eric Wheeler was fantastic throughout the whole process! When I placed my order for my 2019 model he sat down with me to ensure I was able to customize my car exactly how I wanted it. Eric kept me in the loop every step of the way and answered my texts promptly which is very important with my busy...
Cars.com Review
- October 02, 2018
Excellent service writers, customer service and service techs. Brought car in for service prior to long trip. All service completed as asked and service no required either checked or corrected. Mercedes of Novi provides then best experience I have had ( and expect from a car of this price) of any...
Google Review
- September 28, 2018
Left by Jeffrey M.
Google Review
- September 25, 2018
I have had good service with the parts department several times. My issue was with the service department. I called and asked for a price on the trans service. I gave the vehicle info. I was put on hold then the lady I spoke with asked me the vehicle info again. I was placed back on hold and waited...
Google Review
- September 25, 2018
Terrible. Lost my appointment. Didn't seem to care
Google Review
- September 21, 2018
Google Review
- September 20, 2018
Snobby salesperson.
Google Review
- September 18, 2018
Google Review
- September 16, 2018
Loving my new Benz
Google Review
- September 14, 2018
Left by Jameel A.
Google Review
- September 13, 2018
Google Review
- September 09, 2018
Left by David R.
Google Review
- September 05, 2018
Left by Kurian K.
Google Review
- September 05, 2018
Left by Shoba M.
Cars.com Review
- September 05, 2018
Left by John W.
Very satisfied, took less time than quoted which was good. Car was cleaned.
Google Review
- September 04, 2018
Always providing optimum service.
Cars.com Review
- September 02, 2018
My total overall experience was great. Everything from the facility to the salesman was awesome. I would definitely recommend to a friend or family memeber.
Google Review
- August 29, 2018
Left by Marina M.
Horrible, what a waste of time. Complete misdiagnosis and overly too priced! Would never recommend. If no stars was an opition, would certainly give this specific location "0"
Google Review
- August 29, 2018
Google Review
- August 28, 2018
Service was top notch as usual....Love MB of Noiv
Google Review
- August 26, 2018
Google Review
- August 25, 2018
Was not trying to work with me on a car that's been sitting there for a while
Google Review
- August 22, 2018
Left by Rahul V.
My experience has been good at the service center. Last week was my 3rd visit and all went through pretty quick.I was out with a loaner vehicle (GLC300) within 10-15 minutes. Would recommend the service center.
Google Review
- August 22, 2018
I always recieve great service at Mercedes Benz of Novi, but it seems that recently its become even better. My most recent visit was everything I expected from Mercedes Benz. Upon my arrival (non scheduled) I was greeted immediately by the technician Robby, he had vehicle being serviced before I...
Google Review
- August 21, 2018
Left by Robert P.
Kimberly in Sales and all the service advisors are top notch!
Google Review
- August 18, 2018
Google Review
- August 13, 2018
Left by Nirmal K.
Shoddy service for an astronomical cost. My 2017 GLS 450 had an engine malfunction at the ripe age of 1.5 years. I received terrible service to both diagnose and treat it:1) no loaner car while service was being performed2) it took them 1 week to fix it; on day 3 they had not even looked at it3)...
Google Review
- August 13, 2018
Left by Cade W.
Long wait for a service appointment - 3 weeks. Went in for brake service and brakes were not fixed. Shuttle service wasn't actually available after being told it would be, because they did not mention the range limit of only ten miles. And if you're a Sprinter owner (even if it's a passenger...
Cars.com Review
- August 09, 2018
EXCELLENT, PROFESSIONAL, AND COUTEOUS SERVICE. ALWAYS WILLING TO HELP.
Cars.com Review
- August 09, 2018
The Novi Mercedes-Benz goes out of their way to provide great Customer service. I will keep coming back for my car needs. Eric was a super salesman and service is always on schedule.
Google Review
- August 04, 2018
Left by Afsoon B.
My sales person Len Smith was amazing!!!! He answered all my questions and was very friendly!! I had a very good experience and I love my car!! :))
Cars.com Review
- August 03, 2018
Noor Kalasho of Novi, Michigan, assisted my husband and I in selecting a luxury vehicle that my family would love. After working closely with her I found her to be kind and helpful and extremely supportive in any choice I made. She was also very knowledgable on all trucks that we inquired about. I...
Google Review
- August 01, 2018
my car had a recall, and when I arrived the computers were down, I offered to come back later, but Jon immediately started working to find the recall by hand. They always go above and beyond at this location, and I would recommend anyone with a Mercedes to come here and get the service your car...
Google Review
- July 29, 2018
Google Review
- July 29, 2018
Left by Steven B.
Great customer service
Google Review
- July 27, 2018
Left by Mark F.
Google Review
- July 24, 2018
Google Review
- July 23, 2018
Needed specific information on R350...phone assistance was outstanding. Very pleasant and truly professional. Thank you.
Google Review
- July 20, 2018
No tissue at customer waiting room~ had to go to restroom to get some paper towels ~ some stuff came to ask every customer how do you like our service but no self-observation in detail~ I love Mercedes product but their service should learn Japanese car dealer~
Google Review
- July 18, 2018
Left by Kevin B.
Yelp Review
- July 17, 2018
Wow! Spend 1/2 hour there looking for a car somewhere between the $50k and up range. Was inside the showroom and outside. Crickets. Guess they are set as far as income. Are they not called salespeople? Nor were they busy, matter of fact there was no one in there, but employees.
Cars.com Review
- July 16, 2018
Service began as scheduled and repairs were completed within the estimated time frame. Staff were polite and accommodating with questions and concerns.
Google Review
- July 15, 2018
Google Review
- July 15, 2018
Google Review
- July 09, 2018
Cars.com Review
- July 06, 2018
I always received exceptional customer service at this dealership. This is why I am a returning customer.
Cars.com Review
- July 02, 2018
Left by Shari M.
Dean was a new sales person for me. Previously my cars were purchased from a different dealership. My experience was great.
Cars.com Review
- June 26, 2018
Eric Wheeler is a great salesman. We have recommended him to two friends that have each purchased two cars from the dealership.Very professional and easy to do business with.
Google Review
- June 25, 2018
Noor was amazing to work with! She even made me laugh on multiple occasions. Great experience.
Cars.com Review
- June 22, 2018
Kim, was by far the best salesperson that I've ever had. Her presentation of my new vehicle really was outstanding!
Google Review
- June 21, 2018
Peter is Awesome!
Google Review
- June 20, 2018
Left by Husam A.
Google Review
- June 20, 2018
Honestly they do not even deserve one star. The worst dealership I have ever dealt with. The staff is rude, the service is bad and my truck GLS 450 which I have had for 2 years is the worst truck. Every few months it breaks down, I have had it towed twice so far, I am without a car every time my...
Cars.com Review
- June 18, 2018
Left by Dan V.
Mercedes of Novi made the service visit very easy. From the check-in to the loaner car everything was prompt and courteous. ...My main reason for service was the base seat ordered for the E350 Wagon is very uncomfortable and I was hoping for a solution possibly due to bolsters or...
Google Review
- June 14, 2018
Left by Sean M.
Google Review
- June 14, 2018
Left by Naima O.
Google Review
- June 14, 2018
Cars.com Review
- June 14, 2018
Left by Robert G.
I the dealership service people were great. Very friendly and easy to work with.
Google Review
- June 12, 2018
Just came from here. the service is absolutely awful and they treated my wife like a second class citizen. They NEVER receive our second class money again!
Google Review
- June 10, 2018
Had a horrible experience before we even got to talk to our sales person whom our friends recommended. No parking was available upon our arrival, I parked my new Jeep SRT behind another customer at the curb (it was pouring rain so it made sense and was the only option), some rude employee comes in...
Google Review
- June 06, 2018
Left by Charles H.
The. Greatest. Of. All,. Bar. None
Cars.com Review
- June 06, 2018
Greetings, The service I received was excellent, and I thank you for the timely repair of my vehicle.
Cars.com Review
- June 05, 2018
Kimberly McNett is a great salesperson for Mercedes.
Cars.com Review
- June 05, 2018
Good Service. Hard to make a repair/service appointment if you need a loaner. A couple of service personnel has to be friendly.
Google Review
- June 05, 2018
Google Review
- May 30, 2018
Christi Armstrong rocks
Google Review
- May 28, 2018
Brought in my s550 for regular service, first time i've ever taken it here. All in all pretty good experience, my service advisor had to go off to ask questions i had that he didn't know the answers to.. if not for that; 5 stars. will come back again to a new advisor.
Google Review
- May 22, 2018
Called in for someone to view my Audi for a possible trade in on a S550. The representative that answered went by the name of Max. Took some detailed pics and description of the vehicle and said would get back to me with the offer value and never did 5 days later. Mercedes St Clair got the...
Yelp Review
- May 17, 2018
Very friendly service dept. I brought my car to 2 other dealerships and still had the same problem. The team at Novi was able to fix it! great service I will be back
Cars.com Review
- May 16, 2018
Left by Thomas B.
Great friendly staff very professional. Quick repair considering two techs call in sick that day. Would recommend this dealership better MB than the one off Woodward in Birmingham MI dealership, although owned by the same individuals.
Google Review
- May 08, 2018
They are fantastic! I take my Mercedes here, and the service department is amazing! The waiting area is comfortable, and the service advisors are curtious and helpful. I always know what is happening with my vehicle, and I am always satisfied with their service!
Cars.com Review
- May 08, 2018
This dealership had exceptional service and employees. I had a great experience there.
Google Review
- May 08, 2018
Everyone is really kind and helpful! I would come back here again no question!
Google Review
- May 07, 2018
BIGGEST RIP OFF DEALER IN MICHIGAN WITH IDIOTS TECHNICIAN WORKING FOR THEM, I HAD SENT 2 VEHICLES TO THIS DEALER FOR PROGRAMMING FIRST WAS 2009 C300 NEED STEERING LOCK TO BE REPLACED AND PROGRAMMED, VICKY FROM THE SERVICE DEPARTMENT CALLS ME AND TELL ME I NEED STEERING SHAFT REPLACED BECAUSE IT IS...
Google Review
- May 05, 2018
Left by Ganka S.
Cars.com Review
- May 05, 2018
I had service done today n my 2018 GLA250 I was greated with a smiling customer rep and she took care Of me and also suggested other due maintenance services Were fast and complete. I will be back even though I purchased my Car from another dealership.
Cars.com Review
- May 05, 2018
I had service done today n my 2018 GLA250 I was greated with a smiling customer rep and she took care Of me and also suggested other due maintenance services Were fast and complete. I will be back even though I purchased my Car from another dealership.
Google Review
- May 02, 2018
Cars.com Review
- May 02, 2018
Kimberly McNett is the best car sales person we have ever had! She knows her product!!
Google Review
- May 02, 2018
Left by Eva M.
Cars.com Review
- May 01, 2018
Ive purchased 2 cars from this dealer and had all my servicing done there. They provide excellent customer service and buying experience - Eric Wheeler is the best!
Google Review
- May 01, 2018
Left by Jennifer L.
Cars.com Review
- May 01, 2018
Everything went great! Happy with my purchase and Pete Conway was great! I'll defenetly call him in a few years when I upgrade:) Thank you.
Yelp Review
- May 01, 2018
If it were possible to rank this place lower I would. Came there to cross shop between vehicles and walked the lot twice and saw 3 sales people none of which asked to help me and one walked right up to me and then turned and walked away. Very rude for somewhere I'm expecting to drop 50k on a...
Google Review
- April 30, 2018
The service was exceptional and everyone that I spoke to was very friendly and courteous. Also, I didnt have to wait very long at all. Great job!
Google Review
- April 29, 2018
Google Review
- April 27, 2018
Google Review
- April 26, 2018
Might as well be a Chrysler Dodge dealership with the service is to be expected.Our family car was vandalized, driver Windows smashed in. The dealership did their part and replacing the window, but left all the broken glass everywhere, including some lodged in between the seat and the seat buckle,...
Cars.com Review
- April 25, 2018
Noor Kalasho was very pleasant to work with! She was very caring and always responded in a timely manner.
Yelp Review
- April 18, 2018
If I could give this dealership 0 I would I have had 4 lexus' prior to this and that is luxury! Mercedes is awful They don't offer half the things other luxury brands doOnce they make the sale they don't care about you So many things were wrong w my brand new car and they said that's just the way...
Google Review
- April 13, 2018
Google Review
- April 11, 2018
Left by Aaron R.
Google Review
- April 10, 2018
Google Review
- April 09, 2018
Left by Brandon R.
Google Review
- April 09, 2018
WAY OVER PRICED AND THEY DO NOT THOROUGHLY CHECK VEHICLE
Google Review
- April 07, 2018
Left by Juan C.
Excellent service !!
Google Review
- April 01, 2018
Left by Adis E.
Very fast and good service
Google Review
- April 01, 2018
Left by Shareef A.
Good work guys. Smooth service A.
Google Review
- April 01, 2018
Very prompt & detailed service. Appreciate the great service.
Google Review
- April 01, 2018
Cars.com Review
- March 31, 2018
Had a scheduled one year service on my vehicle as well as a recall . Received a courtesy ride home and also back to the dealership. Everything went well.
Google Review
- March 30, 2018
Left by Jim K.
Excellent prompt service. I had a road emergency and the service department got me in right away to resolve the issue quickly while I waited. Great job!
Google Review
- March 29, 2018
Friendly and attentive staff.
Yelp Review
- March 27, 2018
1st Visit I had to bring my CPO Ml 2015 SUV to be serviced because my engine light came on after owning the vehicle about a month. I still had questions of why would my engine light come on if my CPO had been done correctly when I bought the truck a month ago ???? My sales person nor his management...
Google Review
- March 27, 2018
Left by Guy L.
1st Visit I had to bring my CPO Ml 2015 SUV to be serviced because my engine light came on after owning the vehicle about a month. I still had questions of why would my engine light come on if my CPO had been done correctly when I bought the truck a month ago ???? My sales person nor his management...
Cars.com Review
- March 24, 2018
Left by Lavonda A.
Excellent service. They were exact with how much time it would take to do the service the lounge was comfortable.
Cars.com Review
- March 23, 2018
Left by Laurie L.
The car was finished within the time frame given, washed and ready to go. I was even checked on in the waiting area. I was given information for the next scheduled service. They went above and beyond.
Yelp Review
- March 23, 2018
absolutely the worst customer service I have ever experienced. very incompetent. unethical. service manager shows no respect to customers.
Yelp Review
- March 22, 2018
This is the worst place I have been to buy a car from. I paid a deposit for a GLE 350, the sales man sent me the final invoice adding $190 documentation fee to the total which he did not explain to me first. I asked to waive he refused and told me if you do not want the car I will refund your money....