Google Review
- December 13, 2019
This is me second Mercedes. Noor Kalasho was superb. Went above and beyond her call of duty when I bought my C300 for my wife. She made it possible and helped me out with the surprise I was planning. Highly recommend. If your planning on a new or used Mercedes, see Noor Kalasho at the Novi dealer....
Google Review
- December 12, 2019
Left by Ali H.
Google Review
- December 09, 2019
One of the best dealers in Novi, MI area. Very customer friendly.
Google Review
- December 08, 2019
Customer service is the worst. Also they tried to con my wife telling her things were wrong with her car that were not. The service department manager was supposed to call my wife back on the issue and never called her back, this was a blessing because we ended up finding a new mechanic that we love...
Google Review
- December 08, 2019
No negotiationson price
Google Review
- December 05, 2019
Left by Ping H.
Google Review
- December 05, 2019
Left by Suresh T.
Google Review
- December 04, 2019
Google Review
- December 02, 2019
Google Review
- November 30, 2019
Google Review
- November 12, 2019
This was my first service experience and I thought it'd be intimidating and scary not knowing a ton about my newly purchased used Benz, but my service advisor Janie instantly put me at ease. She was GREAT to work with and super friendly. I had a couple of complicated questions so I also had the...
Google Review
- November 07, 2019
Well where should i start i had my car taken to this dealership for repairs a 4 hour repair to my surprise they had my car for nearly 8 weeks worth of lies as to what was being done to other things that was that was the reason for the hold up to not returning calls Rob was my service person an a...
Google Review
- November 01, 2019
Would never come here again. Absolutely worst service imaginable. Take your money elsewhere. Was quoted a time for my service and it took TWICE as long. No one was helpful. Dont come here.
Google Review
- October 27, 2019
I had an issue with work performed when i brought my car in for my prepaid service plan. John helped me out and corrected the issue. Thank you John!
Google Review
- October 22, 2019
Went in for my prepaid yearly service . I was told all my tire pressure levels were good and were at 32. Upon driving home, my car issued me a warning saying they were between 42 to 44 except my front right tire, which was at 32. I called and they said there was nothing they could do for me...
Google Review
- October 22, 2019
Left by Oreese C.
I have an E350. Right low beam headlight went out. Went to MB Novi and was told it would cost $38 plus price of bulb to replace. MB Bloomfield replaces Right bulb as a courtesy (takes a few minutes). Like the old expression penny wise and pound foolish, I will never go to MB Novi again and...
Google Review
- October 21, 2019
Went in for my prepaid yearly service . I was told all my tire pressure levels were good and were at 32. Upon driving home, my car issued me a warning saying they were between 42 to 44 except my front right tire, which was at 32. It says on the door that they need to be 42. I called and they...
Cars.com Review
- October 17, 2019
Left by Nabil H.
Excellent service from the staff. Excellent service from the mechanic. Thank you very much.
Google Review
- October 17, 2019
Google Review
- October 16, 2019
Always great and prompt service. Also, they are very customer friendly.
Google Review
- October 11, 2019
Maximilian was wonderful. Thank you for the pleasant experience. Thanks for listening. Im excited
Google Review
- October 09, 2019
Left by Shoba M.
Service was completed on time as promised
Google Review
- October 09, 2019
Service was completed on time as promised
Cars.com Review
- October 09, 2019
My salesperson was Kimberly at the Mercedes-Benz of Novi location. We have had 7 Mercedes over the years and have always leased them through this dealership. We always had Kimberly accept for when she was on leave from the dealership. She works hard to give us the best deal possible, always provides...
Yelp Review
- October 07, 2019
Eager to sell with no back end support. Eric in sales told me all about how "tough" the fake leather seats were on an E350, even though I shared with him, my seat split after only 50K miles, as well as two of my friends' cars. He said he "never" has heard of such a thing even though Google tells me...
Google Review
- October 02, 2019
The Product Specialist that I worked with, JeanLuc was A.M.A.Z.I.N.G! From the second I walked in the door I knew I would be buying a car from him! Before I even came to the dealership I spoke to him on the phone and I liked his energy from our first conversation! He was so honest and didnt take...
Google Review
- October 02, 2019
Exceptional service!
Cars.com Review
- October 01, 2019
Pete, the used car manager has been amazingly helpful!
Google Review
- October 01, 2019
Left by Shantel R.
I had an alright experience. I will say that my sales consultant was AMAZING. He was so honest and didnt take himself too seriously like some of the other guys in the dealership. I am giving this dealership a one star review as EXTREMELY turned-off by a SNIDE comment made by the MANAGER of the...
Yelp Review
- October 01, 2019
The Product Specialist that I worked with, JeanLuc was A.M.A.Z.I.N.G! From the second I walked in the door I knew I would be buying a car from him! Before I even came to the dealership I spoke to him on the phone and I liked his energy from our first conversation! He was so honest and didn't take...
Google Review
- September 30, 2019
Google Review
- September 29, 2019
Google Review
- September 28, 2019
Cars.com Review
- September 27, 2019
Sales man helpful accommodating polite and patient answered my questions to my satisfaction
Cars.com Review
- September 26, 2019
Left by Randy O.
Overall, a great experience! Eric Wheeler made the process pleasant, easy and expedient. Eric is very, very knowledgeable about the products he sells. He was very willing and able to address my initial concerns and put me at ease. Additionally, the service department personnel I spoke to...
Google Review
- September 25, 2019
I'm from out of town, but stopped in to replace my key fob battery after the light came on during my trip, which they did in about 5 seconds. Then my phone froze up, and not only did they fix that, but while it was frozen, the staff gave me directions to the restaurant I was heading to (just in...
Google Review
- September 25, 2019
Jean-Luc was amazing!
Google Review
- September 25, 2019
I'm from out of town, but stopped in to replace my key fob battery after the light came on during my trip, which they did in about 5 seconds. Then my phone froze up, and not only did they fix that, but while it was frozen, the staff gave me directions to the restaurant I was heading to (just in...
Google Review
- September 24, 2019
Jean-Luc was amazing!
Cars.com Review
- September 17, 2019
Left by Renee F.
In and out. Didn't "over-sell" - (didn't fix things that weren't broken) The entire process was easy. I even had a friendly shuttle ride back to my office.
Cars.com Review
- September 16, 2019
Service timing and information was good... I was not real satisfied with the cleanliness of the car when returned to me.
Google Review
- September 15, 2019
Left by Hussein S.
Google Review
- September 13, 2019
Left by Richard H.
Google Review
- September 09, 2019
I recently leased a 2019 E300 and had an outstanding experience! The sales consultant who helped me throughout the entire process was Noor Kalasho. Noor was very friendly, and extremely knowledgeable about the E300 and all of its specifications. Noor articulated all of the financing options for me...
Google Review
- September 09, 2019
When youre 25 YEARS OLD and an entrepreneur and you listen to Noor Kalasho and Mike Dega, about your 2014 Mercedes an you put down $3,500+ you expect good service. GO TO BMW or AUDI! :) -CEO of TruLaunch Marketing
Google Review
- September 09, 2019
Pete Conyers was great !!! Definitely the guy to see
Google Review
- September 09, 2019
Great experience everytime i go there. Serica and Kassidy are awesome service agents.
Google Review
- September 09, 2019
Craig Astrein is an exceptional person, your lucking to have him in your organization. My experience with the whole Mercedes team was fantastic. From the greeting to the delivery everyone was knowledgeable on all the products you have in you inventory. So far after delivery Craig has followed up to...
Google Review
- September 07, 2019
Left by Stephen S.
Google Review
- September 02, 2019
Left by Cody A.
I recently leased a 2019 E300 and had an outstanding experience! The sales consultant who helped me throughout the entire process was Noor Kalasho. Noor was very friendly, and extremely knowledgeable about the E300 and all of its specifications. Noor articulated all of the financing options for me...
Google Review
- August 31, 2019
When youre 25 YEARS OLD and an entrepreneur and you listen to Noor Kalasho and Mike Dega, about your 2014 Mercedes an you put down $3,500+ you expect good service. GO TO BMW or AUDI! :) -CEO of TruLaunch Marketing
Google Review
- August 30, 2019
Left by Akash G.
Great experience everytime i go there. Serica and Kassidy are awesome service agents.
Google Review
- August 27, 2019
Left by Jeffrey A.
Craig Astrein is an exceptional person, your lucking to have him in your organization. My experience with the whole Mercedes team was fantastic. From the greeting to the delivery everyone was knowledgeable on all the products you have in you inventory. So far after delivery Craig has followed up to...
Google Review
- August 26, 2019
Google Review
- August 24, 2019
Cars.com Review
- August 21, 2019
Left by Joyce W.
My service was excellent as usual even though my windshield got cracked. They have me a rental. It was a smooth process.
Google Review
- August 17, 2019
Pete Conyers was great !!! Definitely the guy to see
Google Review
- August 15, 2019
Left by Fauzan D.
Google Review
- August 15, 2019
Google Review
- August 09, 2019
great staff if you need help with anything I would go see Maggie Ward. She is super cool and easy to work with. we didn't end up buying the car but she treated us awesome.
Google Review
- August 09, 2019
Wednesday morning I came into MB Novi for service, but walked away very frustrated. The last time I needed service I was told there was no need to make an appointment, I could just use the express service. This was great and eliminated a ton of hassle. I assumed that for my next service the same...
Google Review
- August 09, 2019
Excellent experience and Noor was wonderful to work with. I will definately be returning for my future vehicle purchases.
Google Review
- August 09, 2019
Easy to set appointment and done in estimated time as expected
Google Review
- August 09, 2019
Great dealer perfect staff and very helpful.
Google Review
- August 09, 2019
Great service not like Mercedes of Bloomfield
Google Review
- August 09, 2019
You will need 17-day in advance appointment to get a service, does't matter it is maintenance, repair or you car broke down.
Google Review
- August 09, 2019
Great Customer Service....Quick and Efficient Service in Vehicle
Google Review
- August 09, 2019
the service in this location isn't good. lady in the front desk especially.
Google Review
- August 09, 2019
My sales person Len Smith was amazing!!!! He answered all my questions and was very friendly!! I had a very good experience and I love my car!! :))
Google Review
- August 08, 2019
Cars.com Review
- August 07, 2019
I was greeted promptly by a friendly staff. Service was completed quickly and I was on my way. I would not hesitate to recommend Rob Page to anyone with service issues.
Google Review
- August 03, 2019
the service in this location isn't good. lady in the front desk especially.
Google Review
- August 02, 2019
Great dealer perfect staff and very helpful.
Google Review
- August 02, 2019
Left by Maximilian M.
Google Review
- July 30, 2019
You will need 17-day in advance appointment to get a service, does't matter it is maintenance, repair or you car broke down.
Google Review
- July 29, 2019
Left by Shahid S.
Easy to set appointment and done in estimated time as expected
Google Review
- July 23, 2019
Google Review
- July 20, 2019
Great service not like Mercedes of Bloomfield
Google Review
- July 19, 2019
Left by Bradley B.
Excellent experience and Noor was wonderful to work with. I will definately be returning for my future vehicle purchases.
Google Review
- July 19, 2019
Wednesday morning I came into MB Novi for service, but walked away very frustrated. The last time I needed service I was told there was no need to make an appointment, I could just use the express service. This was great and eliminated a ton of hassle. I assumed that for my next service the same...
Cars.com Review
- July 16, 2019
Left by Victoria M.
Pete Conyers is the best representative. He always works with us and goes beyond the call of duty. Whether we buy used (have bought a few) or new (also bought a few), Pete is there to help us. It is also a tribute to the dealership that such a fabulous employee has been with them for several years....
Google Review
- July 15, 2019
Great Customer Service....Quick and Efficient Service in Vehicle
Google Review
- July 14, 2019
Left by David D.
great staff if you need help with anything I would go see Maggie Ward. She is super cool and easy to work with. we didn't end up buying the car but she treated us awesome.
Cars.com Review
- July 13, 2019
Shawn Manzke technician was helpful and accommodating me at Novi Mercedes. I can't have better treatment at immediate schedule an appointment
Google Review
- July 10, 2019
Google Review
- July 10, 2019
Left by Mona A.
Google Review
- July 09, 2019
Could not be any better. Salesman Craig Astrein. Exceptional patience etc .
Google Review
- July 09, 2019
Kimberly our Salesperson made this an easy sale. Never had such "over the top" service buying a car. She is obviously supported by an outstanding company!
Google Review
- July 06, 2019
Cars.com Review
- July 01, 2019
Left by Portia C.
My service experience at Mercedes Benz of Novi with Noor Kalasho, as my sales associate, was once again a great experience.
Google Review
- June 26, 2019
I was satisfied with the service, however I thought that the car should have been returned clean.
Google Review
- June 25, 2019
Left by Greg B.
Google Review
- June 23, 2019
Google Review
- June 20, 2019
Left by David C.
Kimberly our Salesperson made this an easy sale. Never had such "over the top" service buying a car. She is obviously supported by an outstanding company!
Cars.com Review
- June 20, 2019
Bought two new tires due to our great roads here in MI. Total time my vehicle was there appox. an hour which was a quick turn around time with no appointment scheduled.
Google Review
- June 15, 2019
Cars.com Review
- June 15, 2019
From the time I first met Serica D. at Mercedes Benz of Novi, my experience with the company has been great. I brought in my Dad's old 1986 Mercedes for must needed repairs, and the service department staff did an outstanding job in repairing. I'm very pleased with repairs, service and my customer...
Google Review
- June 11, 2019
Google Review
- June 10, 2019
Google Review
- June 09, 2019
My wife had another good service from Mercedes of Novi
Google Review
- June 09, 2019
I searched literally the entire country for the vehicle I wanted and luckily found it many states away in Novi. From the beginning phone call with Max to the end delivery of my vehicle in CO, Max was the easiest person to work with. He was very helpful, responsive and patient. We spoke on the phone...
Google Review
- June 09, 2019
Great people! They were willing to wait a few mins for me to get my part. Thank you Santiago
Google Review
- June 09, 2019
Digital sign in made car pick up easier. however, I wish they improved their customer service.
Google Review
- June 09, 2019
Horrible experience at lease turn in. Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor of a Lexus. After that we saw a complete attitude shift. He nit picked everything he could and made us pay for a...
Google Review
- June 09, 2019
Worst service ever. I had oil change done there and they left coolant cap off. Couple days after coolant was all over the engine and on the ground. Service is very slow and not professional.
Google Review
- June 09, 2019
I have purchased a few cars here and they are always accommodating>
Google Review
- June 09, 2019
The service provided by this location is so bad. They charge you for no reason. Customer service is horrible!
Google Review
- June 06, 2019
Google Review
- June 05, 2019
I have purchased a few cars here and they are always accommodating>
Google Review
- June 01, 2019
Left by Alicia M.
Google Review
- May 31, 2019
Left by Richard F.
Google Review
- May 27, 2019
I searched literally the entire country for the vehicle I wanted and luckily found it many states away in Novi. From the beginning phone call with Max to the end delivery of my vehicle in CO, Max was the easiest person to work with. He was very helpful, responsive and patient. We spoke on the phone...
Google Review
- May 23, 2019
Horrible experience at lease turn in. Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor of a Lexus. After that we saw a complete attitude shift. He nit picked everything he could and made us pay for a...
Cars.com Review
- May 23, 2019
Horrible experience at lease turn in. Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor of a Lexus. After that we saw a complete attitude shift. He nit picked everything he could and made us pay for a...
Yelp Review
- May 23, 2019
This review is for the service department. I went in for a tire change due to tire damage from our lovely potholes we have in Michigan. They were very friendly and quick. I stopped in without an appointment and was able to get my tire changed, car washed and cleaned in 1.25 hour. They did it in the...
Google Review
- May 22, 2019
The service provided by this location is so bad. They charge you for no reason. Customer service is horrible!
Google Review
- May 21, 2019
Great people! They were willing to wait a few mins for me to get my part. Thank you Santiago
Google Review
- May 21, 2019
Digital sign in made car pick up easier. however, I wish they improved their customer service.
Google Review
- May 21, 2019
Left by Andria W.
Google Review
- May 17, 2019
Left by Nikhil B.
Google Review
- May 17, 2019
Left by Robert P.
My wife had another good service from Mercedes of Novi
Cars.com Review
- May 15, 2019
The supervisor at shop is patient, professional and helpful. She is doing a great job. Better than most males.
Google Review
- May 15, 2019
Google Review
- May 15, 2019
Left by Andrea V.
Yelp Review
- May 14, 2019
If possible I would give this review no stars. The service center is the worst I have ever encountered. I brought my car in for an A service and an engine light. I do not live close to the dealership/service Center, and usually get a loaner car because it takes so long to get the service done. They...
Cars.com Review
- May 12, 2019
The customer service I received was exceptional! The team was professional, promised that a technician would look at my vehicle within 15 minutes after I brought it in. Not only was my vehicle looked at within that time frame, but the issue was diagnosed, tire replaced and the vehicle was washed all...
Google Review
- May 10, 2019
Worst service ever. I had oil change done there and they left coolant cap off. Couple days after coolant was all over the engine and on the ground. Service is very slow and not professional.
Google Review
- May 09, 2019
Very prompt & detailed service. Appreciate the great service.
Google Review
- May 09, 2019
Santiago went above & beyond to resolve an issue of mine today that was time sensitive. The other dealerships I called, had no drive or motivation to assist me. Well worth the drive across town. Outstanding A1 Top Notch Experience!
Google Review
- May 09, 2019
Go see Kim she's the best. Mercedes... Do I really need to say much else? I think you are aware of what you're dealing with here. Greatness
Google Review
- May 09, 2019
I recently purchased a Mercedes Benz from another dealership. I walked into this dealership to inquire about service. I was not greeted. I was simply told service isn't open on Saturday, to contact Bloomfield Hills. I'm a bit surprised at the poor customer service, given my exceptional...
Google Review
- May 09, 2019
If I could give a zero it would be even better. Absolutely garbage service department. I have my sprinter in with them 4 times now for the same issue that they can't seem to resolve. They then proceeded to charge me almost 1000 dollars for something they already did and should have a service...
Google Review
- May 09, 2019
Worst customer service took my SUV for service it was not running right the wanted to charge me $8000 after keeping the car for over 3 weeks, gave me a list of thinks that was wrong with my 2015 SUV???? It told them it was running fine just few days ago? They said that this is how much it would cost...
Google Review
- May 09, 2019
The service was exceptional and everyone that I spoke to was very friendly and courteous. Also, I didnt have to wait very long at all. Great job!
Google Review
- May 09, 2019
Left by Alex B.
If I could give a zero it would be even better. Absolutely garbage service department. I have my sprinter in with them 4 times now for the same issue that they can't seem to resolve. They then proceeded to charge me almost 1000 dollars for something they already did and should have a service...
Google Review
- May 07, 2019
Google Review
- May 06, 2019
Google Review
- May 01, 2019
Left by Akash G.
Great experience everytime i go there. Serica is awesome service agent.
Google Review
- April 30, 2019
Google Review
- April 30, 2019
Santiago went above & beyond to resolve an issue of mine today that was time sensitive. The other dealerships I called, had no drive or motivation to assist me. Well worth the drive across town. Outstanding A1 Top Notch Experience!
Cars.com Review
- April 27, 2019
This dealership is a fine example of how youre supposed to treat customers
Google Review
- April 27, 2019
I recently purchased a Mercedes Benz from another dealership. I walked into this dealership to inquire about service. I was not greeted. I was simply told service isn't open on Saturday, to contact Bloomfield Hills. I'm a bit surprised at the poor customer service, given my exceptional...
Google Review
- April 26, 2019
Google Review
- April 25, 2019
Google Review
- April 23, 2019
Terrible service, nobody knows what their doing, got a call back, nobody knew why, guess I'm spending money elsewhere lol
Cars.com Review
- April 22, 2019
Sari a and all the staff as always are absolutely the top.
Google Review
- April 20, 2019
Google Review
- April 19, 2019
Terrible service, nobody knows what their doing, got a call back, nobody knew why, guess I'm spending money elsewhere lol
Google Review
- April 19, 2019
Left by Victoria W.
Google Review
- April 17, 2019
Go see Kim she's the best. Mercedes... Do I really need to say much else? I think you are aware of what you're dealing with here. Greatness
Google Review
- April 16, 2019
Satisfied with service.
Google Review
- April 14, 2019
Worst customer service took my SUV for service it was not running right the wanted to charge me $8000 after keeping the car for over 3 weeks, gave me a list of thinks that was wrong with my 2015 SUV???? It told them it was running fine just few days ago? They said that this is how much it would cost...
Google Review
- April 11, 2019
Google Review
- April 09, 2019
JeanLuc provided excellent service to my family and me while test driving and selecting a vehicle. Finding a sales person who has a genuine personality and actually cares about their client is a rarity in sales, especially at car dealerships. Pete, the manager, was extremely kind and also great to...
Google Review
- April 09, 2019
Walked in with a specific problem that West Bloomfield diagnosed and the Novi service dept decided to charge me $361 for labor to diagnose the problem I told them about. Service department seems like they're on commission and the times quoted to get service done is way out of whack. Pretty pitiful...
Google Review
- April 09, 2019
My car was in for service. The shuttle drove me back to work, and then came and got me when my car was ready. How nice. Everyone was very attentive. Thank yo.
Google Review
- April 09, 2019
Left by Betty S.
Google Review
- April 01, 2019
Left by Theresa D.
Google Review
- March 31, 2019
Left by Randy W.
Cars.com Review
- March 31, 2019
Left by Aisha W.
Similar to my past experience with this dealership, my salesman was great, he did not have me there for hours. I saw what I wanted, we discussed my options and I was able to pick it up the same day. I was again provided with great service!
Google Review
- March 30, 2019
Very comfortable waiting room. Vicky was super friendly.
Google Review
- March 30, 2019
Google Review
- March 27, 2019
Left by Marianne M.
My car was in for service. The shuttle drove me back to work, and then came and got me when my car was ready. How nice. Everyone was very attentive. Thank yo.
Yelp Review
- March 26, 2019
I was on the fence about going with a Mercedes because I had been offered a good deal on an Audi Q7 but was really won over with the GLS in-person and can't speak highly enough of my sales guy Jean Luc.I felt like they had integrity and explained all the fees, etc. very clearly where a lot of...
Google Review
- March 21, 2019
Left by Ariel M.
JeanLuc provided excellent service to my family and me while test driving and selecting a vehicle. Finding a sales person who has a genuine personality and actually cares about their client is a rarity in sales, especially at car dealerships. Pete, the manager, was extremely kind and also great to...
Google Review
- March 20, 2019
Left by Sandra C.
Google Review
- March 18, 2019
Left by Mona M.
Walked in with a specific problem that West Bloomfield diagnosed and the Novi service dept decided to charge me $361 for labor to diagnose the problem I told them about. Service department seems like they're on commission and the times quoted to get service done is way out of whack. Pretty pitiful...
Google Review
- March 16, 2019
Left by Fallon O.
Google Review
- March 16, 2019
Left by Erold M.
Google Review
- March 14, 2019
Left by James M.
Google Review
- March 09, 2019
My Salesman was Mr. Dean Brown. I had a great experience choosing a vehicle and negotiating a decent price. I really can't complain.
Google Review
- March 07, 2019
Google Review
- March 06, 2019
Left by Erika N.
Google Review
- March 02, 2019
Google Review
- February 28, 2019
Excellent service as always. Cassadie assisted me and was great. She was very pleasant and detailed. I also appreciated the loaner for the day. The work performed on my vehicle was completed as promised.
Google Review
- February 27, 2019
My Salesman was Mr. Dean Brown. I had a great experience choosing a vehicle and negotiating a decent price. I really can't complain.
Cars.com Review
- February 26, 2019
An exceptional dealership with an amazing service department.
Cars.com Review
- February 25, 2019
Left by Steven D.
Noor did an exceptional job in finding preparing and delivering the Vehicle. We were very happy
Cars.com Review
- February 20, 2019
Overall Good experience, but communication is bad.
Cars.com Review
- February 20, 2019
Left by Eric S.
It is always a pleasure coming in to have my vehicle serviced, because of how well John and Kassidy take care of me and my car. I truly trust them and always have a fantastic experience when working with the both of them.
Google Review
- February 20, 2019
Left by Narciso R.
Excellent service as always. Cassadie assisted me and was great. She was very pleasant and detailed. I also appreciated the loaner for the day. The work performed on my vehicle was completed as promised.
Google Review
- February 17, 2019
Google Review
- February 16, 2019
Yelp Review
- February 11, 2019
DO NOT TAKE YOUR BUSINESS HERE! I called about an inquiry and asked for sales. I was directed to Craig. From the first moment we started talkingX he seemed very annoyed. After getting my quote, the pricing wasn't for me. He went off on an extremely rude rant. He was the rudest salesperson I have...
Google Review
- February 09, 2019
After have my vehicle serviced at another dealership the problems were never fixed or correctly addressed. Luckily i switched dealerships and had the foreman drive it and he immediately detected the piston slap problem. It took over a month to fix but they did a good job and have come up to MB...
Google Review
- February 09, 2019
Nightmare. No honest. Terrible Technician. Wrong Diagnose, bad service. They even cant guarantee what they have done. They kept my car more than a week everytime i go even i made an appointment. Wow. Just me? Spent here more than $4,000 to fix still problem. brought to local maintenance shop (...
Google Review
- February 09, 2019
Called in for someone to view my Audi R8 for a possible trade in on a S550. The representative that answered went by the name of Max. Took some detailed pics and description of the vehicle and said would get back to me with the offer value and never did, after having me drive there and go through...
Google Review
- February 08, 2019
Left by Hemali P.
Google Review
- February 07, 2019
Left by Jie C.
Google Review
- February 06, 2019
Google Review
- January 31, 2019
Nightmare. No honest. Terrible Technician. Wrong Diagnose, bad service. They even cant guarantee what they have done. They kept my car more than a week everytime i go even i made an appointment. Wow. Just me? Spent here more than $4,000 to fix still problem. brought to local maintenance shop (...
Google Review
- January 30, 2019
One Year Update:I was very pleased with the level of service that the dealership provided at the time of buying the car back in November 2017. I gave my initial review all 5 starts as I was very happy with the sales team.But, I have never imagined that a Mercedes Dealership can be so terrible with...
Google Review
- January 27, 2019
Google Review
- January 26, 2019
Called in for someone to view my Audi R8 for a possible trade in on a S550. The representative that answered went by the name of Max. Took some detailed pics and description of the vehicle and said would get back to me with the offer value and never did, after having me drive there and go through...
Google Review
- January 25, 2019
Cars.com Review
- January 24, 2019
Repeat customer my third car very nice Place and very nice experience every time. Thank You
Google Review
- January 23, 2019
Left by Reno G.
After have my vehicle serviced at another dealership the problems were never fixed or correctly addressed. Luckily i switched dealerships and had the foreman drive it and he immediately detected the piston slap problem. It took over a month to fix but they did a good job and have come up to MB...
Google Review
- January 23, 2019
Left by Kewei M.
Google Review
- January 23, 2019
Yelp Review
- January 16, 2019
I guess this dealership has enough business, because they certainly didn't need mine. I currently have a Mercedes SUV and was looking to get a new model as well. I mentioned how I have another vehicle that really isn't used and wouldn't mind trading that in. I gave the car info to see roughly how...
Google Review
- January 10, 2019
Cars.com Review
- January 05, 2019
Left by Lisa A.
I have always been treated with the "white glove" care at this location. I have nothing but praise for this exceptional team of professionals!
Google Review
- January 04, 2019
Google Review
- January 02, 2019
One Year Update:I was very pleased with the level of service that the dealership provided at the time of buying the car back in November 2017. I gave my initial review all 5 starts as I was very happy with the sales team.But, I have never imagined that a Mercedes Dealership can be so terrible with...
Google Review
- January 01, 2019
Google Review
- December 30, 2018
very bad service center, took the car for two weeks to check the problem, they called me said the car is all done, pick it up after hours check engine light was still on, the car was dirty and not washed, called service adviser next day took it back, they had it for another two weeks no calls or...
Google Review
- December 30, 2018
Not helpful or willing to extend their service especially after they made an error causing car to die. Go elsewhere.
Cars.com Review
- December 30, 2018
My past experiences were not good. It I do feel a change.
Google Review
- December 26, 2018
very bad service center, took the car for two weeks to check the problem, they called me said the car is all done, pick it up after hours check engine light was still on, the car was dirty and not washed, called service adviser next day took it back, they had it for another two weeks no calls or...
Google Review
- December 20, 2018
Left by Robert P.
Great service as usual from Mercedes of Novi
Google Review
- December 14, 2018
Left by Siraj H.
Cars.com Review
- December 14, 2018
Very Customer Focused: Knowledgeable personnel helped me through the process; repair done as planned and on time. Rate them "10" on 1-10 scale. Jim Gibson