Review on Google
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Cars.com Review
- June 23, 2019
Outstanding customer service and attention by Byron, Service Specialist
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Google Review
- June 23, 2019
The process was clear and very fast. I walk out in a couple hour with the car I had on mind.Thank you.
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Google Review
- June 21, 2019
My experience was excellent. Ariel M. is always a pleasure. He definitely goes the extra mile for you. The process never takes long. Ariel M. always knows what he is doing. He gets everything ready and prepared so there is no hassle. I would definitely recommend him to anyone.
Review on Google
Google Review
- June 21, 2019
EVERYONE WAS EXTREMELY HELPFUL AND ONE OF THE GUYS WAS ESPECIALLY NICE.AN EMPLOYEE NAMED SHAMIR ALI.THANKS AGAIN.
Review on Cars.com
Cars.com Review
- June 21, 2019
This Mercedes dealership provides exceptional customer service. We trust their expertise in car repairs . We have purchased 10 cars from this dealership over 30 years. Same salesman ( Robert Corso), same service advisers (Tony Fuentes and Frankie Cao ). This facility is elegant, upscale and...
Review on Google
Review on Google
Google Review
- June 21, 2019
Rosie Ruiz( Service Advisor) is the reason that I own a Mercedes Benz . I assume that I'm a picky guy and when it comes to my car and every single detail I bring my car to the dealership because I know that I can count on her. She always over exceeds my expectations and surprises me with her...
Review on Google
Google Review
- June 21, 2019
Great service. Scheduling was easy, everything was ready when I dropped of the car, and when the service was done the car was delivered to my office. It could not have been better! Thanks to Dave Gossett, Tommy Juan, and Richard Santalla.
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Cars.com Review
- June 19, 2019
Left by Peter B.
Byron in service is great at his job he has a way of getting everything dealt with that is very satisfying to the customer . His attitude is always customer satisfaction , It would be fair to say in 50 years of owning a car he is the best I have dealt with
Please say thank you to him
peter...
Review on Google
Google Review
- June 18, 2019
It was an excellent experience! I was received by Byron Soler punctually and treated very well. The car was delivered perfectly clean and all the services required were properly done. The estimated time of the service requested was fulfilled. Thank you very much!
Review on Google
Google Review
- June 17, 2019
Left by Melissa O.
Great service ! Very Efficient and the staff is friendly helpful and super receptive. The service was great. Everyone was super helpful. Rosie Ruiz my advisor is by far the best!! Been with her for years with multiple cars and she continues to amaze me with her honesty, efficiency, hard work, and...
Review on Google
Google Review
- June 17, 2019
Excellent as always. Aldo always takes care of my automobile maintenance needs. Thank you!
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Review on Google
Google Review
- June 16, 2019
Left by Elizabeth D.
I have been a Mercedes Benz customer for over 16 years with the same salesman Homie S, at MB of Coral Gables. He is the best! Painless process, IN&OUT with the best customer service you can ever experience.
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Google Review
- June 16, 2019
This was my first time at Mercedes-benz of Coral Gables, excellent service.
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Cars.com Review
- June 13, 2019
Left by Ethan E.
I have been doing business for over 30 years with MB of Coral Gables. Originally it was called Bill Ussery Motors. Their service department and new car showroom are state of the art. It is easy to make an appointment that fits your schedule. If required, they offer loaners to their customers. ...
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Cars.com Review
- June 11, 2019
Left by Eddie M.
Professional, Easy and fast service. Amicable customer service.
Overall great experience.
All the time
Review on Google
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Google Review
- June 10, 2019
Once again, the value and service expected is what I got this time. My service adviser, Donnie goes out of his way to give me the comfort and information needed to know my vehicle is going to be fixed and the best value will be provided.
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Google Review
- June 07, 2019
Excellent location. Great Customer Service, hosted the Doral chamber of commerce networking event. Browsing around to pick my next Car
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Google Review
- June 07, 2019
This place is amazing! The customer service is the best Ive ever seen. Just left a networking event with the Doral Chamber and had a blast. My next car will definitely be from this dealer.
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Google Review
- June 06, 2019
Like always Stephanie goes out of her way to make everything go smoothand prompt, excellent service. It's a pleasure bringing the car for service,Thank you, Stephanie. The guys at the counter very professional as well.
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Google Review
- June 05, 2019
Left by Ruth S.
Rosie Ruiz is an outstanding service person.
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Cars.com Review
- June 04, 2019
Mr. Frankie Cao did an exceptional work with my service,
Thank you very much
Rene Gomez
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Cars.com Review
- June 04, 2019
Marcos Gonzales is extremely knowledgeable and very supportive to provide us with the necessary repair and service to my vehicle. The follow up after dropping my car until it was ready for pickup was much appreciated.
Review on Google
Google Review
- June 03, 2019
Left by Peggy S.
The attention and service at Mercedes-Benz of Coral Gables was exceptional! From the amazing service, treatment and professionalism we experienced. Thank you Mercedes-Benz of Coral Gables . We hope to do business with you for many more years to come.
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Google Review
- June 01, 2019
Tony , my advisor is a very professional gentleman. Pleasure to deal with him. Congratulations.
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Google Review
- May 31, 2019
Excellent service by Carlos Pereda and his team. This is my 4th vehicle with them and they always meet my expectations.
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Google Review
- May 31, 2019
Left by Antonio B.
Excellent service from all the personnel, including Rosie.
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Cars.com Review
- May 31, 2019
Great service by everyone involved. Especially David Gossett And Peter Warwar
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Cars.com Review
- May 30, 2019
I only needed to replace the battery of my key FOB. The greeter of the dealership told me that he could replace it right there, without my even having to park or get out of my car. I was done in 3 minutes!
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Google Review
- May 29, 2019
Left by Robert C.
Marcos was excellent all around.Thank you Marcos
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Google Review
- May 28, 2019
Exceptional service. They found the vehicle my wife wanted. We left the store in less than three hours with a brand new car. That is an all-time record for us. Thanks to Joe Baracaldo our Salesman for all his effort.
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Cars.com Review
- May 26, 2019
Jose Artiles has an excellent customer Service.
A real asset for the Co.
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Google Review
- May 25, 2019
Left by Frank D.
First class service. Thank you Frankie. I appreciate the fast response.
Review on Google
Google Review
- May 24, 2019
Left by Orlando L.
Although my prior visits to this dealership have been pleasurable experiences I have to admit that I'm truly disappointed in the way we were treated by the service department in this previous visit. After waiting two months for a headliner from Germany I was informed that the installation was a two...
Review on Google
Google Review
- May 24, 2019
Left by Armando M.
Excellent customer service , I felt like at home. Service agent was really polite and answered all my questions.
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Google Review
- May 24, 2019
Left by Annabelle T.
AMAZING service! I will be loyal to Mercedes because of this experience with Marcus at Coral Gables.
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Google Review
- May 22, 2019
Left by Nanette B.
Could not have asked for a better experience when purchasing my 2016 GLC300 ! Wilton made sure every detail was taken care of with first class. Will definitely buy my next car from this dealership.
Review on Cars.com
Cars.com Review
- May 22, 2019
As always good service and an excellent advisor Jesus Romero
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Google Review
- May 22, 2019
Mercedes Benz of Coral Gables, never fails to please me with customer service to vehicle service. Thanks team!
Review on Cars.com
Cars.com Review
- May 22, 2019
Left by Sue M.
My contact David Gossett was great, polite, informative and very helpful. He is always a pleasure to work with.
Review on Google
Google Review
- May 22, 2019
Aldo and Marcos always resolve the problems with my car quickly and are very friendly. Great customer service! The Coral Gables dealer is the best. I blew a tire and the MB Roadside assistance towed my car to Coral Gables Dealership as a courtesy. Thank you!
Review on Cars.com
Cars.com Review
- May 22, 2019
The service was exceptional and fast. It was a great experience.
Review on Google
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Google Review
- May 21, 2019
MERCEDES BENZ WILL CHARGE $500 FOR LEAVING THEM!!!!! My father recently turned in his leased car and they charged him $500 for not renewing!!! A penalty!!!! This is not disclosed at all. Yes its in the fine print (where they get you) and very thoughtfully disguised. For this reason, we will not be...
Review on Google
Google Review
- May 21, 2019
Great prompt service, with final price, albeit exaggerated, was as quoted.
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Cars.com Review
- May 21, 2019
Very good i was having my car to repair and everything is okay thank .
Review on Google
Google Review
- May 20, 2019
A great place to purchase a vehicle.. they treat you very professionally and have a wonderful sales and management staff .. I highly recommend MB of Coral Gables to anyone .. you can buy with confidence.. as they are the real deal.. A highly Trustworthy Dealership that actually cares about the...
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Cars.com Review
- May 18, 2019
A sign appeared on the front that said "stop the engine." There was the picture of the battery in red.
Called un Mercedes road service and they say thet it was necessary to tow the car in.
They did that and 2 days later Tony Fuentes (always takes good care os us) called and told us to pick up the...
Review on Google
Review on Google
Google Review
- May 17, 2019
A Bad experience.. I recently Attempted to purchase a high end car and the salesperson was not willing to put in the work to make the sale happen .. Just blew me off and never got back to me.. Not what I expected .. especially when I had the cash to purchase whatever they had there for sale 10X...
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Google Review
- May 15, 2019
Left by Armand F.
I've owned 20+ MB's in my life and have dealt with 1 dealership in VA, 2 in the SF Bay Area and my last 3 from MBCG. Always dealt with the same salesman (Ariel Manso) and the same service advisor (Aldo Guerra) and my experiences with MBCG have all been outstanding. MBCG is "the best"
Review on Google
Google Review
- May 15, 2019
Left by Delmo M.
Once again Marcos Gonzales exceeded my expectations, top customer service, thank you Marcos.
Review on Google
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Google Review
- May 14, 2019
My service advisor, Tony Fuentes, always takes care of things!Shop is very comfortable. Everyone is so polite.
Review on Cars.com
Cars.com Review
- May 14, 2019
Left by Diana S.
My service advisor, Byron, is very professional and knowledgeable.
Review on Cars.com
Cars.com Review
- May 14, 2019
Tony Fuentes always makes the experience easier and efficient.
Review on Google
Google Review
- May 13, 2019
Left by Alex O.
Love the professional yet personal approach to service. Great overall experience. Makes ownership of a MB that much better.
Review on Cars.com
Cars.com Review
- May 11, 2019
My tire pressure kept dropping overnight. Without an appointment, I was able to walk in and address my problem. Through the inspection process, my service agent (Frankie) informed me of an additional tire having issues and a few recalls. Within 30 minutes I had checked in, signed all paperwork, and...
Review on Google
Google Review
- May 10, 2019
Ir a Mercedes Coral Gables es un placer, un lugar acogedor, buen servicio, un lugar donde puedes sentarte tranquilamente a esperar con las mejores atenciones y el mejor servicio. Vivo en Pembroke Pines y prefiero ir hasta alla. Una gran variedad de snack y bebidas. recomendado.
Review on Google
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Cars.com Review
- May 10, 2019
This time it was great. But I have to point that I was asked to take the car about two months before and my car was kept at the dealer for almost a week. I had to ask them to please pay for a rent a car but I had to pay for the insurance. I think the air bags should be ordered and not forced the...
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Google Review
- May 08, 2019
Left by Susie S.
Thank you again for my previous service visit. Rosie and staff involved were able to take care of my tire incident. I happened to get a flat tire after 5pm and was lucky enough to be given a loaner. Very appreciated for being so courteous. With a team of attentive advisors, our visits are fast and...
Review on Google
Google Review
- May 08, 2019
The quality of the service needs to be improved. The repair labor performed did not resolved the problem the first visit. I experienced Over two visits per problem until the issue gets resolved. The expected quality from the brand does not get truly vested in this Mercedes Benz dealer.
Review on Google
Google Review
- May 06, 2019
Left by Orlando L.
Although my prior visits to this dealership have been pleasurable experiences I have to admit that I'm truly disappointed in the way we were treated by the service department in this previous visit. After waiting two months for a headliner from Germany I was informed that the installation was a two...
Review on Google
Review on Google
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Google Review
- May 04, 2019
Not good at all. Charged for a diagnostic to one of my MB they were wrong. Took the car for a recall, never called me back. Did the service and they left the oil cap open!
Review on Yelp
Yelp Review
- May 03, 2019
Listen, the reality is that this place is not terrible. Its juuuust okay ...for miami, (anywhere else, this would be horrible service), but you pay outrageous money for routine repairs, and average service. It's that simple. If you can live with that ... have at it. Nothing disastrous will happen to...
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Cars.com Review
- May 03, 2019
The service was exceptional. I wish to have been informed the cost of tire alignment prior to the service.
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Google Review
- May 03, 2019
La Atencin en referencia a otros Dealers es Insuperable, la mejor hasta ahora
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Google Review
- May 01, 2019
El servicio fue ms rpido de lo esperado y de excelente. calidad
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Google Review
- May 01, 2019
Left by Rosario K.
David Gossett in the service department and his team were extremely helpful, highly professional, and courteous.
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Google Review
- May 01, 2019
Left by John D.
I had no appointment, but got a flat tire. Rosie Ruiz worked me in and also arranged a loaner while everything was checked.
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Google Review
- April 30, 2019
All work was done promptly and correctly. Loaner was excellent and obtained without hassle. Doesn't really get much better. MBCG never lets me down despite competing obligations. Always feel as if my car is the most important. Great service advisor with sincere interest in making things right,...
Review on Cars.com
Cars.com Review
- April 30, 2019
Great customer service from all and specially Fernando Rengifo
Review on Google
Google Review
- April 30, 2019
All work was done promptly and correctly. Loaner was excellent and obtained without hassle. Doesn't really get much better. MBCG never lets me down despite competing obligations. Always feel as if my car is the most important. Great service advisor with sincere interest in making things right,...
Review on Google
Review on Cars.com
Cars.com Review
- April 30, 2019
Left by Monica P.
I'm very happy with Stephani Segovia, she was amazing, great service, I will come back to her!!! The service was fast, i get back my car in few hours!!!!
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Cars.com Review
- April 27, 2019
I have always had a great experience with the service department at Coral Gables Mercedes Benz but Mr Valentin Sanchez always goes beyond my expectations due to his great dedication and commitment to solve any problems that you could experience with the car. Mr Franz Watt from the sales department...
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Google Review
- April 26, 2019
Stephanie is the Best in service , Super profesional and knowledgeable and goes the x tra mile.She is the best . I commend her to get a promotion.. I have been going in for service since 2017 and Stephanie always exceeds my expectations.
Review on Google
Google Review
- April 26, 2019
Stephanie is the Best in service , Super profesional and knowledgeable and goes the x tra mile.She is the best . I commend her to get a promotion.. I have been going in for service since 2017 and Stephanie always exceeds my expectations.
Review on Cars.com
Cars.com Review
- April 26, 2019
Jose is always wonderful to work with and our service was truly exceptional!
Review on Google
Review on Cars.com
Cars.com Review
- April 26, 2019
Left by Harald N.
The only point I would improve is the pick up off the car. It took a long time after I paid to get the car...probably 15-20 minutes from the roof to the waiting area.
Review on Google
Google Review
- April 25, 2019
Mi mejor compra como siempre mercedes Benz de Coral Gables el mejor
Review on Google
Google Review
- April 25, 2019
After a bad experience with Mercedes Benz of Miami in 2016. I started going to Mercedes Benz of Coaral Gables and I was very pleased with the service there. My service advisor Dave Gosset is always very knowlegable and a great person to deal with when it comes to servicing Mercedes Benz vehicles.
Review on Google
Google Review
- April 25, 2019
Customer service was excellent. My vehicle need an emergency repair and it was returned to me in 24 hrs.
Review on Google
Google Review
- April 25, 2019
The Sales and Service Staff - along with the Management - is exceptional at Mercedes-Benz of Coral Gables. Robert Corso, our Sales Consultant, Billa in the finance department, Hector the Manager and everyone else that assisted us in our purchase has been a pleasure to work with. We have already...
Review on Google
Google Review
- April 25, 2019
The adviser & the service were excellent.But, I did not like the loaner car that was given to me.When I request a loaner I expect a similar car that I drive.
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Google Review
- April 25, 2019
Mi mejor compra como siempre mercedes Benz de Coral Gables el mejor
Review on Google
Google Review
- April 25, 2019
The adviser & the service were excellent.But, I did not like the loaner car that was given to me.When I request a loaner I expect a similar car that I drive.
Review on Google
Google Review
- April 25, 2019
After a bad experience with Mercedes Benz of Miami in 2016. I started going to Mercedes Benz of Coaral Gables and I was very pleased with the service there. My service advisor Dave Gosset is always very knowlegable and a great person to deal with when it comes to servicing Mercedes Benz vehicles.
Review on Google
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Google Review
- April 25, 2019
The Sales and Service Staff - along with the Management - is exceptional at Mercedes-Benz of Coral Gables. Robert Corso, our Sales Consultant, Billa in the finance department, Hector the Manager and everyone else that assisted us in our purchase has been a pleasure to work with. We have already...
Review on Google
Google Review
- April 25, 2019
Left by Christian L.
Customer service was excellent. My vehicle need an emergency repair and it was returned to me in 24 hrs.
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Google Review
- April 24, 2019
Left by Kerry D.
My Service Adviser, Aldo Guerra, greeted me for my appointment, processed the coupon that I had received via e-mail towards my service, cost, and kept me informed of the status while the work was being done. MB of Coral Gables is a very accommodating dealer and I highly recommend them.
Review on Google
Google Review
- April 23, 2019
Stephanie was new to me from the service department. She was taking Tony's workload, since he was on vacation. Stephanie was exceptional in her professionalism and in her caring manner. She wanted to make sure my experience was easy and comfortable. She achieved both seamlessly. Thank...
Review on Google
Google Review
- April 23, 2019
Best car buying experiance ever! My sales advisor Lisset Silva made the whole process an easy and pleasant one. The finacial manager Billa was very professional. He took the time to answer all questions in detail.
Review on Google
Google Review
- April 23, 2019
Exceptional service. I was in and out in no time with a loaner. The experience was seamless and the staff was professional. I didnt even purchase my vehicle there but I will make this my service location.
Review on Google
Google Review
- April 23, 2019
People in my family have been getting their cars from this dealership for the past 20+ years. This was my first experience getting a new car for myself and it truly was exceptional from start to finish. Donovan is A+++ and truly provided exceptional service and assisted start to finish with securing...
Review on Google
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Cars.com Review
- April 23, 2019
Great Service
Very professional
Guillermo Requena is my service advisor
And he is an asset to the Bill Ussery family
Review on Google
Google Review
- April 23, 2019
Best car buying experiance ever! My sales advisor Lisset Silva made the whole process an easy and pleasant one. The finacial manager Billa was very professional. He took the time to answer all questions in detail.
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Cars.com Review
- April 22, 2019
Great. Got my battery replaced in a few hours and they cleaned my interior for free!
Denie Harris Replied: Thank you!
Review on Google
Google Review
- April 21, 2019
Excellent service.. all my warranty claims were handled professionally and in a timely manner with great communication. Thank you to Matias, and Marcos for always taking great care of me. My family has always purchased Mercedes-Benzs from this dealership and will continue to return as happy...
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Google Review
- April 20, 2019
Left by Tania R.
Exceptional service. I was in and out in no time with a loaner. The experience was seamless and the staff was professional. I didnt even purchase my vehicle there but I will make this my service location.
Review on Cars.com
Cars.com Review
- April 20, 2019
Left by Mark P.
Being the first appointment of the day went perfectly.
Denie Harris Replied: Thank you!
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Google Review
- April 16, 2019
Great staff. Very organized and they do everything they can to make sure you are a happy and satisfied customer!
Review on Google
Google Review
- April 16, 2019
Best salesman award goes to bob anderson!I reccomend bob , he clearly takes his time and carefully goes over the vehicles you have in mind.Great customer service.
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Cars.com Review
- April 12, 2019
I met with Ralph Perez of MB Coral Gables, and he was the best salesman I have dealt with bar none. Knowledgeable and kind are a few words to describe him. I highly recommend this dealership as well as this sales person.
Denie Harris Replied: Thank you for this great review!
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Google Review
- April 11, 2019
Best salesman award goes to bob anderson!I reccomend bob , he clearly takes his time and carefully goes over the vehicles you have in mind.Great customer service.
Review on Google
Google Review
- April 11, 2019
Estoy decepcionada de este full con Rafael Prez un psimo trabajador de la Mercedes fuimos yo y mi esposo a comprar un carro y nos trato muy mal no se merece trabajar ahi
Review on Yelp
Yelp Review
- April 11, 2019
Desapointed!!!!!!! 100%.......When I buy my car I have the papers and it says that I had a line-up which I do not believe because look how my tires are .... This place is the worst I have visited ..... The service advicers do not answer the telephone call more than 10 times a day to talk to Marcos...
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Google Review
- April 10, 2019
Left by Erica T.
Great staff. Very organized and they do everything they can to make sure you are a happy and satisfied customer!
Review on Google
Google Review
- April 09, 2019
Aldo Guerra is always beyond professional and exceptional with his service and dedication to his customers. No matter the time of the day, the day of the week Aldo is always there to help, serve and always manage to service us beyond our expectations, for that I am grateful to have joined the Coral...
Review on Google
Google Review
- April 09, 2019
Best place to buy and service your car. Staff is truly exceptional..
Review on Google
Google Review
- April 09, 2019
I left my car under repair at this dealership. I had my phone in my cars center console. Little did I know, my phone disappeared.
Review on Google
Google Review
- April 09, 2019
My service advisor Jesus Romero was exceptional and provided great customer service
Review on Google
Google Review
- April 09, 2019
People in my family have been getting their cars from this dealership for the past 20+ years. This was my first experience getting a new car for myself and it truly was exceptional from start to finish. Donovan is A+++ and truly provided exceptional service and assisted start to finish with securing...
Review on Google
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Google Review
- April 09, 2019
My service representative was a man named Donny. He was exceptional in all aspects.Professional, informative and knowledgable. He did his utmost best in a warm and personal way to make sure I was in and out of there as fast and as comfortably as possible. Mercedes Benz in Coral Gables does...
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Google Review
- April 09, 2019
Left by Arturo A.
My service advisor Jesus Romero was exceptional and provided great customer service
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Google Review
- April 06, 2019
Best place to buy and service your car. Staff is truly exceptional..
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Google Review
- April 04, 2019
I left my car under repair at this dealership. I had my phone in my cars center console. Little did I know, my phone disappeared.
Review on Cars.com
Cars.com Review
- April 04, 2019
Great experience in all areas of service, drop / Loaner / pick up
Denie Harris Replied: Thank you for this great review!
Review on Google
Google Review
- April 04, 2019
Left by Sloane S.
People in my family have been getting their cars from this dealership for the past 20+ years. This was my first experience getting a new car for myself and it truly was exceptional from start to finish. Donovan is A+++ and truly provided exceptional service and assisted start to finish with securing...
Review on Cars.com
Cars.com Review
- April 04, 2019
Left by Lonnie K.
David was exceptional.
He was prompt, communicative and informed me every step of the way as to the progress of my repairs. I feel like I am driving a new ML
thanks
Denie Harris Replied: Thank you so much!
Review on Google
Google Review
- April 04, 2019
Left by Elsy P.
Satisfying! every time I go to Mercedes-Benz Coral Gables I experience exceptional service... they always make sure all is taken care for me and detail oriented. Jose is my specialist and he always provide A+ attention...Very Happy customer :)
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Cars.com Review
- April 02, 2019
MB-CG remains the best auto service facility I have ever encountered. The personnel are neat, efficient and most importantly, friendly at all times. I don't believe I've ever been to ANY business with so many polite, respectful and happy employees. Car service is no longer a dreaded experience. My...
Denie Harris Replied: Thank you! Thank you!
Review on Google
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Cars.com Review
- April 01, 2019
Had unexpected malfunction while driving, called the service department and was able to drop my car that morning.
Denie Harris Replied: Thank you so much!
Review on Google
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Google Review
- March 30, 2019
Marcos Gonzalez is the man!!! Best service guy at Mercedes CG!!!
Review on Google
Google Review
- March 30, 2019
The superior service and attention to detail is the main reason I have purchased or leased 10 autos at this dealer over the years. My service advisor, Tony Fuentes and Stephanie Segovia are in a class of their own.They are the reason we are on our 12th lease of a MB.
Review on Google
Google Review
- March 30, 2019
Easy drop off process, service advisor very friendly and knowledgeable, quick process for loaner, all service performed as expected, easy pick up process. Excellent overall service.
Review on Google
Review on Google
Google Review
- March 30, 2019
Guillermo, my Adviser always goes over and above to meet my needs. Very enthusiastic and dedicated. He makes the entire experience of having my car serviced, seamless. Of note, today the car was exceptionally cleaner than any previous pick up.
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Google Review
- March 30, 2019
Ivan Gonzalez is genuine, courteous, attentive, knowledgeable, and very helpful. He's attended me twice and I have no complaints; it's hard not to he wary of salesmen who want to add extra fees to your bill or bully you into making bad decisions for their benefit. Ivan has a wealth of experience in...
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Google Review
- March 30, 2019
Professional service and customer service sue tino from the moment you drive in to the wonderful Stephanie Segovia that took care of all the details of my service visit. Kudos! Thank you, Josefina
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Google Review
- March 30, 2019
Everything about my recent service was the usual five star rating. Congratulations for being consistently outstanding. Special thanks to Valentin Sanchez for his coordination of the service and the loaner, and Linda Manfred for her support in the warranty renewal. Everyone else who may not...
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Google Review
- March 30, 2019
The service was exceptional and Byron Soler went out of his way to make sure I had a wonderful experience. It's thanks to people like him that I take my car to the dealship.
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Google Review
- March 30, 2019
I have known Peter for many years outside of his professional arena (Peter is the Brand Ambassador for Mercedes Benz of Coral Gables) Several years ago when I was ready to step up into the Mercedes Benz family, I had some financial issues, while at that time I was not able to purchase an MB.......
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Google Review
- March 30, 2019
Quick response, politeness and excellent customer service...
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Google Review
- March 30, 2019
Thank you Fernando for always making our experience with Mercedes so pleasant!! You are the best!!
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Google Review
- March 30, 2019
Excellent service.. all my warranty claims were handled professionally and in a timely manner with great communication. Thank you to Matias, and Marcos for always taking great care of me. My family has always purchased Mercedes-Benzs from this dealership and will continue to return as happy...
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Google Review
- March 30, 2019
Honestly other dealers were better equipped and had a friendlier staff. Car buying sucks but that make it a bit insufferable and extended the process! This time we went with another dealer and are happy as can be!
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Google Review
- March 30, 2019
I had major back surgery and need special accommodations if I am to use a loaner. I only take my vehicle to this location even though it is not the closest Mercedes dealer! The service manager Lorena always takes care of me and her staff is exceptional!
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Google Review
- March 30, 2019
So professional, friendly and quick. Great communication and advises. Got a great replacement car for the full maintenance period.
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Google Review
- March 30, 2019
Great service team! Always treating their customers as family. Big thanks to Dave Gossett for making the drop-off/pick up process quick and painless. He answered all my questions with fact-based knowledge, which is always a plus. Thanks, again!!
Review on Google
Google Review
- March 30, 2019
Excellent service.. all my warranty claims were handled professionally and in a timely manner with great communication. Thank you to Matias, and Marcos for always taking great care of me. My family has always purchased Mercedes-Benzs from this dealership and will continue to return as happy...
Review on Google
Google Review
- March 30, 2019
The superior service and attention to detail is the main reason I have purchased or leased 10 autos at this dealer over the years. My service advisor, Tony Fuentes and Stephanie Segovia are in a class of their own.They are the reason we are on our 12th lease of a MB.
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Review on Google
Google Review
- March 28, 2019
Left by Sandra R.
Excelente , professional and specatcular service
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Google Review
- March 28, 2019
Left by David R.
Dave Gossett provided exceptional service in every possible aspect: he diagnosed a subtle, yet complex problem immediately at check-in, explained all the details of the A maintenance, interacted effectively with my extended warranty insurer, and advised me of every cost and the necessity of various...
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Google Review
- March 27, 2019
Amazing! Tony in parts and Dio at outside service desk YOURE THE BEST! Listen up Mama IBISs. Came in to visit my UMiami student and of course tail light bulbs are out in the car. Whats a Mama to do. The kids dont notice because its all about the U. Right? Came to Mercedes Benz in Coral Gables....
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Cars.com Review
- March 27, 2019
Excellent and prompt service from the team at Mercedes-Benz of Coral Gables!
Denie Harris Replied: Thank you for this review!
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Cars.com Review
- March 26, 2019
Professional service from the get go. Repaired and delivered in timely manner.
Denie Harris Replied: Thank you so much!
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Google Review
- March 24, 2019
I had major back surgery and need special accommodations if I am to use a loaner. I only take my vehicle to this location even though it is not the closest Mercedes dealer! The service manager Lorena always takes care of me and her staff is exceptional!
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Yelp Review
- March 23, 2019
Don't go to their service department. Destroyed my back leather seats when I left the car there last time and they had to replace them. Tire went flat 3k miles later, which they failed to notice and advice me off. Now they disclaim all responsibility and acuse me of not knowing if I changed the...
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Google Review
- March 22, 2019
Quick response, politeness and excellent customer service...
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Cars.com Review
- March 22, 2019
Valentin is an excellent service advisor. I always ask for him anytime my vehicles need service.
Denie Harris Replied: Thank you for the 5 stars!
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Cars.com Review
- March 21, 2019
Left by Emily G.
Express service is great as this dealership makes the wait as comfortable as possible.
My service was for the air bag recall. My only negative is that it would have been nice if they reset my clock and radio setting when the service was complete.
Denie Harris Replied: Thank you!!
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Cars.com Review
- March 14, 2019
my service adviser was very helpful, professional and friendly.
Denie Harris Replied: Thank you!!
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Google Review
- March 14, 2019
So professional, friendly and quick. Great communication and advises. Got a great replacement car for the full maintenance period.
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Cars.com Review
- March 13, 2019
Service mgr Stephanie was excellent in all respects
Denie Harris Replied: Thank you!
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Cars.com Review
- March 13, 2019
Dave Gossit is the best very friendly , makes you feel like family
Denie Harris Replied: Thank you!
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Cars.com Review
- March 13, 2019
Left by Carlos S.
They dont have the piece in stock
We have to wait too much time
Denie Harris Replied: Thank you!
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Google Review
- March 12, 2019
Left by Yesenia R.
Ivan Gonzalez is genuine, courteous, attentive, knowledgeable, and very helpful. He's attended me twice and I have no complaints; it's hard not to he wary of salesmen who want to add extra fees to your bill or bully you into making bad decisions for their benefit. Ivan has a wealth of experience in...
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Yelp Review
- March 11, 2019
Got a great deal on a car I wanted for a while. They were sincere about the pricing from the start, never tried to up-sell me and very clear about what was included in the car. All of my requests were met by the team, which was very willing to work with me.
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Yelp Review
- March 10, 2019
Dropped off my Mercedes because the lease was expiring soon. It was super easy to return it and Fernando made the process smooth. Nice small Mercedes dealership in Coral Gables. They have valet for parking purposes.
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Google Review
- March 10, 2019
Left by Yoe L.
The service was exceptional and Byron Soler went out of his way to make sure I had a wonderful experience. It's thanks to people like him that I take my car to the dealship.
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Google Review
- March 09, 2019
I had major back surgery and need special accommodations if I am to use a loaner. I only take my vehicle to this location even though it is not the closest Mercedes dealer! The service manager Lorena always takes care of me and her staff is exceptional!
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Cars.com Review
- March 08, 2019
Mr. Tony Fuentes went the extra mile to make my visit a very pleasant one. He took care of all the details I discussed with him. My car was ready on time. It was washed and cleaned, properly.
Thank you for your great service.
Denie Harris Replied: Thank you!
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Google Review
- March 06, 2019
Honestly other dealers were better equipped and had a friendlier staff. Car buying sucks but that make it a bit insufferable and extended the process! This time we went with another dealer and are happy as can be!
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Cars.com Review
- March 04, 2019
Excellent service experience. Donny Rizzo is great.
Denie Harris Replied: Thank you!
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Google Review
- March 04, 2019
I have known Peter for many years outside of his professional arena (Peter is the Brand Ambassador for Mercedes Benz of Coral Gables) Several years ago when I was ready to step up into the Mercedes Benz family, I had some financial issues, while at that time I was not able to purchase an MB.......
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Google Review
- March 03, 2019
Left by Josefina C.
Professional service and customer service sue tino from the moment you drive in to the wonderful Stephanie Segovia that took care of all the details of my service visit. Kudos! Thank you, Josefina
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Google Review
- March 02, 2019
Left by Rodolfo C.
Another exceptional experience at MB of Coral Gables. Thanks to Jose Artiles for the professional and courteous service.
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Cars.com Review
- March 01, 2019
I am grateful for all Mr. Toni Fuentes help when I needed to service my car. The personnel is Cordial, professional.
Thank You,
Denie Harris Replied: Thank you!
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Google Review
- March 01, 2019
Guillermo, my Adviser always goes over and above to meet my needs. Very enthusiastic and dedicated. He makes the entire experience of having my car serviced, seamless. Of note, today the car was exceptionally cleaner than any previous pick up.
Review on Google
Google Review
- March 01, 2019
Great service team! Always treating their customers as family. Big thanks to Dave Gossett for making the drop-off/pick up process quick and painless. He answered all my questions with fact-based knowledge, which is always a plus. Thanks, again!!
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Google Review
- February 28, 2019
I had bought a car from this dealer previously and was not terribly pleased but they assured me that would not be the case if I gave them a second chance.They were right! It was without doubt the easiest, friendliest, most courteous and quickest automobile purchase I have ever made. They located the...
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Google Review
- February 28, 2019
I had a battery problem, the service provided by the Mercedez Benz of Coral Gables was excellent.
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Google Review
- February 28, 2019
Great experience no wait time. Great clem loaner. Cant get any better
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Google Review
- February 28, 2019
The staff was extremely friendly and professional and they took care of my problem in an efficient manner. I would highly recommend the service department at MB of Coral Gables!
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Google Review
- February 28, 2019
Service advisor Stephanie is the best I've ever dealt with. Overall a great experience.
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Google Review
- February 28, 2019
Replacing engine mounts made my car feel like brand new.
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Google Review
- February 28, 2019
Amazing customer service. Ask for JOE and you will not regret it
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Google Review
- February 28, 2019
Lease from a car of use with 6000 miles the car was already used glc300 2018. the first days of the use of the car. It sounded strange I did not pay attention to it. People asked me if the car was disel, because of the sound I had .. I called the seller and asked him the question. Why does the car...
Review on Google
Google Review
- February 28, 2019
Tony is the best! He always take care of whatever issues I have.
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Google Review
- February 28, 2019
The Service Department at Mercedes Benz of Coral Gables is truly exceptional. I have been taking my car there for service for over a decade and have always had a wonderful experience. The service advisors are always extremely efficient and professional as are the persons who staff the loaner...
Review on Google
Google Review
- February 28, 2019
Tony Fuentes is the best. Although he is not a salesman, he is one of the reasons why I keep coming back year after year and buying from your dealership. Tony is definitely an asset to your Company.
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Google Review
- February 28, 2019
It was my first time at the Coral Gables service center, and although I first thought I would be there a lot longer, I was in and out in less than 1 hour. Byron was a true professional and gave. me great advice as well. I'll surely return!
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Cars.com Review
- February 28, 2019
Service was great.... very accommodating I got a loaner even though I did not have an appointment.
Ms. Tony Gonzalez also pitched in even though she was not working....
Mr. Jose Artiles was very helpful
Denie Harris Replied: Thank you!
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Cars.com Review
- February 28, 2019
No matter the issue I may be experiencing with my vehicle once I arrive to Mercedes of Coral Gables everything seems to be so much better because of their exceptional customer service.
Denie Harris Replied: Thank you!
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Google Review
- February 27, 2019
Excelente servicio,amabilidad y disponibilidad de los empleados
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Cars.com Review
- February 27, 2019
Left by Terry C.
First time at Coral Gables location. My service manager was fantastic and the facility personnel was very attentive
Denie Harris Replied: Thank you!
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Cars.com Review
- February 26, 2019
Left by Erin V.
We have been dealing with Bill Ussery Motors for almost 30 years.
I just got another new car three days ago. My sales person, Franz, is a consummate professional and a true asset to the Bill Ussery Motors organization.
Previous dealings with the Service and Parts Departments have also been...
Denie Harris Replied: Thank you!
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Google Review
- February 26, 2019
Tony Fuentes is the best. Although he is not a salesman, he is one of the reasons why I keep coming back year after year and buying from your dealership. Tony is definitely an asset to your Company.
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Google Review
- February 25, 2019
UN LUGAR DONDE FUI BIEN ATENDIDO POR EL JEFE DE.VENTAS DE CAR R OS DE USO Y POR EL VENDEDOR DUGLAS LORA ES.UN SEOR MUY PROFECIONAL Y PASIENTE QUE INSPIRA CONFIANZA
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Cars.com Review
- February 24, 2019
Service at this dealer is the best I've seen so far in Florida. The service advisor is truly well trained and motivated.
Denie Harris Replied: Thank you so much!
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Google Review
- February 23, 2019
Great experience no wait time. Great clem loaner. Cant get any better
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Google Review
- February 22, 2019
Left by Patrick B.
Great customer service, very professional
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Cars.com Review
- February 21, 2019
Valentin Sanchez, did a great job, he help a lot, like always
Denie Harris Replied: Thank you!
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Google Review
- February 20, 2019
Left by Samantha P.
Tony is the best! He always take care of whatever issues I have.
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Google Review
- February 20, 2019
As always, Dave Gosset make the experience a pleasure and as easy as possible.
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Google Review
- February 20, 2019
Dealer treatment is Ok. Wait till you buy your car, is all they care about. I am very disappointed with Mercedes, should be a luxury car, but a simple car like Hyundai has more features for a better price, car is very slow, no torque, no power at all. The biggest mistake I've done in my life was...
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Google Review
- February 18, 2019
Mercedez benz have allways been there for us, specially this dealer becuase they are like family now and they allways have ways to make us feel like home when we go there, they always help us, my boyfriend is been with mercedez benz for over 5 years now and we love it thank you for allways make us...
Review on Cars.com
Cars.com Review
- February 18, 2019
Great Attention to detail and overall great service
Denie Harris Replied: Thank you, Juan!
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Cars.com Review
- February 16, 2019
Our first maintenance visit. We had the incredible luck of having Mr. Tony Fuentes as our service rep.
Again, Tnk u Mr Fuentes!
Denie Harris Replied: Thank you!
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Google Review
- February 15, 2019
Left by Paul P.
Replacing engine mounts made my car feel like brand new.
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Google Review
- February 15, 2019
Left by Monique C.
It was my first time at the Coral Gables service center, and although I first thought I would be there a lot longer, I was in and out in less than 1 hour. Byron was a true professional and gave. me great advice as well. I'll surely return!
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Cars.com Review
- February 15, 2019
Rosy Ruiz was extremely helpful at the dealer I always go to her
Denie Harris Replied: Thank you!
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Cars.com Review
- February 14, 2019
Aldo Guerra is #1 . On a one to ten he is a 15!!!!
Denie Harris Replied: Thank you!
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Google Review
- February 14, 2019
Service advisor Stephanie is the best I've ever dealt with. Overall a great experience.
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Google Review
- February 13, 2019
Left by Antuan S.
I travel 30 miles to this location for the GREAT customer service from Guillermo Requena and the friendly staff. Best location in South Florida!
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Google Review
- February 13, 2019
As always, service was first class! Thank you Mercedes Benz of Coral Gables
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Google Review
- February 13, 2019
I guess most of the reviews that are here are many based on the first experience, without waiting for the results. Well this was my experience with Mercedes of Coral Gables, many of the dealers in Miami that promise things that do not deliver. I bought my car about 3 years ago from the date, the car...
Review on Google
Google Review
- February 12, 2019
The Service Department at Mercedes Benz of Coral Gables is truly exceptional. I have been taking my car there for service for over a decade and have always had a wonderful experience. The service advisors are always extremely efficient and professional as are the persons who staff the loaner...
Review on Google
Google Review
- February 12, 2019
Lease from a car of use with 6000 miles the car was already used glc300 2018. the first days of the use of the car. It sounded strange I did not pay attention to it. People asked me if the car was disel, because of the sound I had .. I called the seller and asked him the question. Why does the car...
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Google Review
- February 09, 2019
Amazing customer service. Ask for JOE and you will not regret it
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Cars.com Review
- February 09, 2019
Left by Maria M.
Aldo my service associate always does a great job for me.
Denie Harris Replied: Thank you!
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Cars.com Review
- February 07, 2019
Left by Gianluca T.
Excellent facilities, impeccable customer service.
Denie Harris Replied: Gianluca, thank you for this great review!
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Cars.com Review
- February 06, 2019
Valentin Sanchez always goes the extra mile to help with my car sercive needs....
Denie Harris Replied: Thank you for your business and for this review!
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Cars.com Review
- February 06, 2019
Left by Gina D.
Fernando was very forth coming and kept me well informed.. also, noted future work that is needed on my vehicle.
Denie Harris Replied: Gina, thank you for this great review!
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Google Review
- February 05, 2019
Fernando es un excelente profesional y su atencion al cliente es superior.
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Google Review
- February 02, 2019
The service advisor had everything to do with the rating. She was professional, knowledgeable and very efficient!
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Cars.com Review
- February 01, 2019
Left by Mireya A.
I went in for the annual pre-paid maintenance.
My rep, Tony Fuentes makes it very simple and easy. The loaner car I received had a scratch but other than that, the vehicle was great while my car was being serviced.
Denie Harris Replied: Thank you, Mireya, for this great review!
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Google Review
- February 01, 2019
Left by Pamela P.
The staff was extremely friendly and professional and they took care of my problem in an efficient manner. I would highly recommend the service department at MB of Coral Gables!
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Google Review
- January 31, 2019
I had a battery problem, the service provided by the Mercedez Benz of Coral Gables was excellent.
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Google Review
- January 30, 2019
excellent, friendly, efficient. Thank you Dave Gossett
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Google Review
- January 30, 2019
Tony Fuentes is a true professional. Thank you, Tony!
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Google Review
- January 30, 2019
Again, Marcos Gonzalez treated us like his most important customer. Always professional, always straightforward and always humble and kind. Bravo. He makes me return to Mercedes-Benz of Coral Gables because he outperforms the competition. Many thanks
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Google Review
- January 30, 2019
Ivan, my service representative was amazing! He made sure to explain everything and was patient the entire time. I would definitely work with him again.
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Google Review
- January 30, 2019
Great service and extremely knowledgeable people. I received help from Marcos Gonzalez who gave me the best possible service. This is a very special place to buy a car, I would say the best in town.
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Google Review
- January 30, 2019
Loaner delivery process was slow due to system issues. Staff, however, was professional, courteous, and with a great sense of humor. Wok completed three days in advance of worst car scenario (replacement windshield)
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Google Review
- January 30, 2019
Everyone is extremely polite and courteous. I was helped right away with minimal wait time while my car was being taken care of. Highly recommend this Mercedes location for servicing and purchase of vehicles.
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Google Review
- January 30, 2019
great care and great service.despite the quantity of people in the shop (especially the service area) the staff is incredibly fast and accurate. thumbs up for Guillermo!
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Google Review
- January 30, 2019
Dealing with Tommy Juan and Lorena & their team is a pleasure. I have dealt with Tommy for over 18 yrs with my vintage 2001 CLK. They are exceptional in meeting and exceeding customers needs & expectations. They truly make a difference !
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Google Review
- January 30, 2019
Excellent Customer Service - even issued me a loaner and had my car delivered to my location once it was ready!! This Delearship is excellent across the board!!! Thank you for such great service!!!!
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Google Review
- January 30, 2019
Amazing experience from start to finish!!!! A true pleasure!!! Thank you to the team bc everyone works so cohesively to make sure that your needs are taken care of.
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Google Review
- January 30, 2019
Guillermo Requena at Mercedes-Benz of Coral Gables was a pleasure to work with. He got everything done fast and was extremely helpful with getting me everything I needed. Thank you!!
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Google Review
- January 30, 2019
Great staff, except for a Service Representative who said The front brake pads needed to be replaced in a car with only 8000 something miles. Just the suggestion is really offensive to me.
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Google Review
- January 30, 2019
Great experience at the coral Gables Mercedes Benz. My service advisor Ivan provided exceptional service.
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Google Review
- January 30, 2019
From exploring purchase to closing sale...excellent full circle experience!
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Google Review
- January 30, 2019
Great service! Professional staff and seamless maintenance process.
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Google Review
- January 30, 2019
Great service always provided! Gabriel, the Pre-owned Manager is the best!
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Google Review
- January 30, 2019
Very efficient, very effective. An excellent experience!
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Google Review
- January 30, 2019
The security guard is working with the town truck guy in order to win some cash i walk away from my car just 2 minuts and this person procede to steal my car for no reason because i was a publix costumer wich was about to spend money in there but the security guard that you guys have not think the...
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Google Review
- January 30, 2019
Absolutely the best purchase experience ive had in my past 10 years of Mercedes Benz Leasing. I was about to close a deal with Autonation on GLC 2019 and sent an inquiry (just out of curiosity) about a white GLC suv i saw on Coral Gables website thst had more options snd led light...
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Google Review
- January 30, 2019
Love my advisor, Donny. Always very professional and I barely have to wait for anything.
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Google Review
- January 30, 2019
Twice my car was misdiagnosed. First with a windshield fluid hose that had to be replaced for $550. When I went to use the wiper washers less than a week after they repaired it no fluid came out. I took the car back and they told me it was the pump which was repaired under the extended warranty, but...
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Google Review
- January 30, 2019
This was the first service for my car. I must say that I am truly impressed. I was expecting good service but this was beyond my expectations. From the moment I arrived, I was greeted outside by a valet, who reminded me to get my remote (very helpful) and he was very patient while I gathered the...
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Google Review
- January 30, 2019
The sales team, sales manager and General Manager at Mercedes Benz of Coral Gables are at the top of their class! Without doubt the level of services they provide is unsurpassed. The care, patience in assisting me to find the right vehicle with the right options package and formulating the best...
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Google Review
- January 30, 2019
I am always glad to have a wonderful service thanks to my Agent Jose Artiles. My husband and I are very grateful with Jose for the exceptional service he provides to both of our cars. He doesn't have 5 stars, he has 10!
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Google Review
- January 30, 2019
Left by Javier M.
The service was fast and they offer water and coffee while you wait. Excellent service.
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Google Review
- January 30, 2019
Excellent Customer Service - even issued me a loaner and had my car delivered to my location once it was ready!! This Delearship is excellent across the board!!! Thank you for such great service!!!!
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Cars.com Review
- January 28, 2019
Valantin is a nice gentleman, i will keep him as my service adviser.
Denie Harris Replied: Thank you!
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Cars.com Review
- January 27, 2019
Left by Matilda I.
Dedicated Team for excellent service, fast, cost efficient, quality, attention to detail and my concerns.
Denie Harris Replied: Matilda, thank you for this excellent review!
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Google Review
- January 25, 2019
Again, Marcos Gonzalez treated us like his most important customer. Always professional, always straightforward and always humble and kind. Bravo. He makes me return to Mercedes-Benz of Coral Gables because he outperforms the competition. Many thanks
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Cars.com Review
- January 25, 2019
Excellent Service! Valentine Sanchez was great as always.
Denie Harris Replied: Thank you, Lisette!
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Cars.com Review
- January 25, 2019
I had made an appt the previous week and the MB rep on the phone mentioned I needed to bring in my car early morning since it would take all day. I made arrangements and when I got there, they told me the part was on back order and they would need to order so I had to reschedule. I came back this...
Denie Harris Replied: Roberto, thank you for this 5-star review!
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Google Review
- January 24, 2019
Left by Cindy Z.
Everyone is extremely polite and courteous. I was helped right away with minimal wait time while my car was being taken care of. Highly recommend this Mercedes location for servicing and purchase of vehicles.
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Google Review
- January 24, 2019
Left by Kerry D.
My Service Adviser, Aldo Guerra, arranged for a very nice loaner car for me while the technicians diagnosed the problem with my car, ordered the part, and installed it. While the part took longer than expected to arrive, I was relieved to know that my extended warranty covered it.
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Google Review
- January 24, 2019
This was the first service for my car. I must say that I am truly impressed. I was expecting good service but this was beyond my expectations. From the moment I arrived, I was greeted outside by a valet, who reminded me to get my remote (very helpful) and he was very patient while I gathered the...
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Yelp Review
- January 24, 2019
This was the first service for my car. I must say that I am truly impressed. I was expecting good service but this was beyond my expectations. From the moment I arrived, I was greeted outside by a valet, who reminded me to get my remote (very helpful) and he was very patient while I gathered the...
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Google Review
- January 23, 2019
Left by Betsy R.
Jose Artiles an exceptional service advisor! I highly recommend him!!
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Google Review
- January 23, 2019
Left by Frank Q.
Twice my car was misdiagnosed. First with a windshield fluid hose that had to be replaced for $550. When I went to use the wiper washers less than a week after they repaired it no fluid came out. I took the car back and they told me it was the pump which was repaired under the extended warranty, but...
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Google Review
- January 22, 2019
Left by Armando R.
The sales team, sales manager and General Manager at Mercedes Benz of Coral Gables are at the top of their class! Without doubt the level of services they provide is unsurpassed. The care, patience in assisting me to find the right vehicle with the right options package and formulating the best...
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Cars.com Review
- January 22, 2019
Left by Manuel P.
xcellent service and my service advisor Marcos Gonzalez is the best
Denie Harris Replied: Manuel, thank you for this great review!
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- January 22, 2019
The security guard is working with the town truck guy in order to win some cash i walk away from my car just 2 minuts and this person procede to steal my car for no reason because i was a publix costumer wich was about to spend money in there but the security guard that you guys have not think the...
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Google Review
- January 19, 2019
Great experience at the coral Gables Mercedes Benz. My service advisor Ivan provided exceptional service.
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Cars.com Review
- January 19, 2019
Once you get to the advisors, the service is excellent.
Getting your car into the service driveway is an ordeal. Sometimes the intake looks the Keystone cops. People running everywhere but you can't drive your car in.
The advisors are great. The service performed is excellent.
Getting your car...
Denie Harris Replied: Thank you for your feedback!
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Cars.com Review
- January 19, 2019
Left by Saul L.
Great service. As always. The best Mercedes Benz in Miami
Denie Harris Replied: Thank you!!
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Google Review
- January 17, 2019
Great staff, except for a Service Representative who said The front brake pads needed to be replaced in a car with only 8000 something miles. Just the suggestion is really offensive to me.
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Google Review
- January 17, 2019
Left by Aniri T.
Love my advisor, Donny. Always very professional and I barely have to wait for anything.
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Google Review
- January 17, 2019
Left by Yelitza C.
Excellent customer service and timely delivery of my car
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Cars.com Review
- January 17, 2019
This was my first time at the dealership and I was very impressed with the quality of service and attention that I received from Frankie Cao. He went above and beyond to keep me informed on the progress of the work. He was helpful in every aspect and the facility was first class. Definitely I will...
Denie Harris Replied: Ricardo, thank you so much for this great review!
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Google Review
- January 16, 2019
Absolutely the best purchase experience ive had in my past 10 years of Mercedes Benz Leasing. I was about to close a deal with Autonation on GLC 2019 and sent an inquiry (just out of curiosity) about a white GLC suv i saw on Coral Gables website thst had more options snd led light...
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Google Review
- January 16, 2019
Great service always provided! Gabriel, the Pre-owned Manager is the best!
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Google Review
- January 16, 2019
Left by Katherine N.
Best car buying experience I've ever had.
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Google Review
- January 16, 2019
Left by Michele D.
great care and great service.despite the quantity of people in the shop (especially the service area) the staff is incredibly fast and accurate. thumbs up for Guillermo!
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Google Review
- January 15, 2019
I am always glad to have a wonderful service thanks to my Agent Jose Artiles. My husband and I are very grateful with Jose for the exceptional service he provides to both of our cars. He doesn't have 5 stars, he has 10!
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Cars.com Review
- January 15, 2019
The service and attention from the dealership was fantastic. It was a very comfortable and easy experience. I had to go with my 6 year old and it was great. Thank you for making us feel special during the visit.
Denie Harris Replied: Thank you!
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Google Review
- January 15, 2019
Left by Ileana L.
Dealing with Tommy Juan and Lorena & their team is a pleasure. I have dealt with Tommy for over 18 yrs with my vintage 2001 CLK. They are exceptional in meeting and exceeding customers needs & expectations. They truly make a difference !
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Cars.com Review
- January 14, 2019
The service manager I deal with Marcus is amazing!
Denie Harris Replied: Thank you, Mark, for this great review.
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Google Review
- January 13, 2019
Very efficient, very effective. An excellent experience!
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Yelp Review
- January 12, 2019
Just about my favorite dealership. Anytime I need anything for my Benz they're more than willing to help. Staff is so friendly, you can call them family.Speaking of family, that's exactly what they make you feel like. My family has purchased several vehicles here, and will for more years to come!
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Cars.com Review
- January 12, 2019
Left by Franklin L.
I m writing this because I would like to compliment Mr. Soler, for the excellent service he always provides. Mr. Soler professionalism and ability to do his job exceeded my expectations because of his knowledge and expertise. He always takes the time to explain the work that will be done and answer...
Denie Harris Replied: Thank you, Franklin, for this great review. We appreciate all the kind words about Mr. Soler. Thank you also for your business!
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Google Review
- January 11, 2019
I called yesterday to get a lease price for a 2019 CLA 45 that they have in their inventory. I spoke to a sales representative and asked her what are the lease programs. She told me that they can not give me that information over the phone and that I needed to come in to the dealer for that. I...
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Cars.com Review
- January 11, 2019
Left by Eddye G.
EXCELLENT SERVICE ,MY SERVICE ADVISOR HANDLED EVERY THING EFFICIENT FOR MY SECOND SERVICE.
Denie Harris Replied: Thank you, Eddye, for this great review!
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Cars.com Review
- January 10, 2019
Excellent service had a tired replaced on Dec 29, 2018
The service was performed as promised and promptly
Thank you
Denie Harris Replied: Thank you, Cira and Abelardo, for this great review!
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Cars.com Review
- January 09, 2019
Great service. Valentin has been a very good adviser
Denie Harris Replied: Jose, thank you for this great review!
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Google Review
- January 08, 2019
Left by Lauren H.
Guillermo Requena at Mercedes-Benz of Coral Gables was a pleasure to work with. He got everything done fast and was extremely helpful with getting me everything I needed. Thank you!!
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Cars.com Review
- January 08, 2019
Rossie Ruiz and all other staff members are excellent!
Denie Harris Replied: Juan Carlos, thank you for this great review! We appreciate your business.
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Cars.com Review
- January 08, 2019
Left by Sandrene D.
The overall of purchasing my new vehicle was excellent. It is not everyday that I purchase a new vehicle. Mr. Manso made the experience pleasant and very comfortable. He came highly recommend thru a family and he lived up to all our expectations. Thank you.
Mrs. Dukes
Denie Harris Replied: Thank you for this great review!
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Cars.com Review
- January 07, 2019
Dave Gosset is a true professional.
He should be teaching the course on how to deal with customers.
Thanks,
Tom Byrne
Denie Harris Replied: Thomas, thank you for this great review and for the kind words about Dave!
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Google Review
- January 06, 2019
Left by Mehdi K.
Great service! Professional staff and seamless maintenance process.
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Google Review
- January 06, 2019
From exploring purchase to closing sale...excellent full circle experience!
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Google Review
- January 06, 2019
I have been buying cars from Bob Anderson for 25 years, he is always straight forward and very conscious of my time- always a great experience!
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Cars.com Review
- January 06, 2019
One recommendation, when getting a loaner explicitly tell customers that they need to give their paper to the loaner desks directly. Currently information is not transferred electronically.
Denie Harris Replied: Thank you for this great feedback!
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Google Review
- January 05, 2019
The service center is fantastic. Ana Gasson in sales is the best, she always puts extra effort in her work, makes you feel like you are the most important person there.
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- January 04, 2019
Amazing experience from start to finish!!!! A true pleasure!!! Thank you to the team bc everyone works so cohesively to make sure that your needs are taken care of.
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Cars.com Review
- January 04, 2019
the attention was very good both by the seller and in finance
Denie Harris Replied: Thank you, Antonio, for your review!
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Cars.com Review
- January 04, 2019
They are excellent. prompt, efficient, good loaner vehicle. Highly recommended
Denie Harris Replied: Adrian, thank you for this great review!
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Google Review
- December 30, 2018
Wonderful service. Marcos Gonzalez is great, courteous and a true professional.
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