Google Review
- January 14, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables. Your 5 star rating means a lot to us. We hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 14, 2021
Left by Heidi S.
I received amazing service with this dealership! unlike Delray, they answer their phones and even replaced the back of my keys battery protector that had fallen off without charging me. Delray wanted to charge me $200 for a new key instead I received amazing service with this dealership! unlike...
Response from the owner Replied: It's great to hear that we were able to get you exactly what you needed, Heidi. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 14, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a 5 star review, Joaquin. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 14, 2021
Left by Melvyn M.
excellent and rapid roadside service
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Coral Gables, Melvyn! Please et us know if we can be of any more assistance!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 13, 2021
Left by Amparo G.
Exceptonality at its best. That is why I love Mercedez Benz.
Response from the owner Replied: Thank you for your business and this review, Amparo. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 13, 2021
Happy customer!
Response from the owner Replied: Thank you for taking the time to share your 5 star review, Anthony. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 12, 2021
Left by Rafael S.
Response from the owner Replied: We appreciate your business, Rafael, and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- January 09, 2021
Excelente el servicio y la atencion prestada. Se percibe un ambiente familiar
Dealer response from DealerRater Replied: Thank you for choosing our dealership, Ismael! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- January 09, 2021
Amazing attention to customers and very detailed explanation of repair work. Excellent service and very professional. The Service Department is very nice and comfortable. I received exceptional service from my service representative, Frankie Cao. I highly recommend this Mercedes Benz dealership.
Response from the owner Replied: Hello Hortensia,We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 09, 2021
Response from the owner Replied: We appreciate your business and hope to see you again soon at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- January 09, 2021
Left by Julio O.
Great experience as usual! Guillermo Requena ( my service consultant) is amazing professional and always takes care very well of my Mercedes!
Dealer response from DealerRater Replied: Thank you for the kind words for our service department, Julio! We look forward to sharing your compliments with Guillermo, and please don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- January 09, 2021
Excellent service and professional attention by Marco Gonzalez and his team of mechanics
Dealer response from DealerRater Replied: Thank you for your review! We hope to see you again at Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- January 08, 2021
Response from the owner Replied: Thank you for the great rating, Stephanie! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 07, 2021
Left by Juan C.
Response from the owner Replied: Thank you, Juan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 06, 2021
Left by Ron B.
Service Supervisor Marcos is truly a gem of an employee. He could write a book on customer service.!
Google Review
- January 05, 2021
AMAZING VIP TREATMENT! I can't say enough about Henry Brito, Rick Vega, and Leandro Guidi. This team went out of their way to ensure that the transition into my third lease was as smoothly and quickly as humanly possible. Extremely grateful.
Response from the owner Replied: Dr. Garcia, Thanks for sharing your thoughts about your experience working with Henry, Rick, Leandro here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 03, 2021
Left by Roxana M.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 03, 2021
Response from the owner Replied: Jeff, We appreciate you taking the time to leave us good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 02, 2021
Left by Richard L.
Mercedes Benz of Coral Gables is a very nice MB dealership. They are very professional and attentive to your needs, explain the process of acquiring a vehicle well, and work with you to obtain the vehicle of your choice. I would recommend this dealership. R. Corso was my salesman, and he was very...
Response from the owner Replied: Thank you! We appreciate your business. Robert and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- January 01, 2021
Response from the owner Replied: Thank you, Agustin, we appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 31, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 30, 2020
Service staff was exceptional. Routine maintenance was completed right on time.
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- December 30, 2020
Left by Leonora G.
Always a good experience at Mercedes Benz of Coral Gables ! Excellent costumer service !
Dealer response from DealerRater Replied: Leonora, Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. Were here for you anytime! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- December 30, 2020
Left by Marco P.
Excellent Service!Freddy Espinoza is no doubt an excellent Service Advisor.THANKS YOU!
Response from the owner Replied: Thank you, Marco, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Freddy here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 30, 2020
Left by Darren L.
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 27, 2020
(Translated by Google) Excellent service, excellent service(Original) (Translated by Google) Excellent service, excellent service(Original)Excelente servicio, excelente atencin
Response from the owner Replied: Thank you, Angel, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 27, 2020
Response from the owner Replied: Thank you, Angel, for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 26, 2020
Left by Deepa M.
Stephanie is my Service Manager and she is awesome.I have nothing to worry about when I know she is taking care of my vehicle! MB Coral gables is an excellent service center.
Cars.com Review
- December 26, 2020
Great service, Jose Artiles like always the best!!!!!
Dealer response from DealerRater Replied: Thank you, Nicolas, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- December 25, 2020
Left by Corina M.
Best Car Dealer ever! Thank You Jorge Quevedo for an outstanding service, always
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Corina! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 25, 2020
Response from the owner Replied: Thank you, Manuel, we appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 25, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 24, 2020
The standard of service has been exceptional always. Stephanie is amazing. Takes care of me and very respectful of my time. Makes the whole experience easier.
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear it went well and we look forward to working with you again. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 24, 2020
Response from the owner Replied: Thank you, Dominique, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 23, 2020
Left by Josefina B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 23, 2020
Response from the owner Replied: Thank you, Christina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 22, 2020
Left by Carla S.
Excellent Services and Stephanie Segovia is very profesional and kind!!
Response from the owner Replied: Thanks, Carla, for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 21, 2020
Response from the owner Replied: Ray, thank you for bringing this problem to our attention. Wed love to learn more about it and help you further. Please call our customer service.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 21, 2020
Left by Esteban M.
Very happy buying my car here.Reggie Gonzalez changed my view of the dealership.Super professional. Very happy buying my car here.Reggie Gonzalez changed my view of the dealership.Super professional.Was in and out of there in 45 min with a new car.Being a used vehicle had 3 problems, Reggie solved...
Response from the owner Replied: Thank you for your very kind review, Esteban. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Reggie, here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 20, 2020
Response from the owner Replied: Thanks for sharing, Hector, about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 20, 2020
Horrible service
Google Review
- December 20, 2020
Left by Linda B.
Response from the owner Replied: Thank you, Linda, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 19, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 18, 2020
Left by Fred S.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 18, 2020
Response from the owner Replied: We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 18, 2020
Left by Kristy B.
Response from the owner Replied: We appreciate you taking the time to leave us a good rating. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 18, 2020
Left by David S.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 16, 2020
Response from the owner Replied: Adolfo, We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 16, 2020
Hi Google. I just purchased my Mercedes from Coral Gables. My sales person was Reggie. I have to say I live in Broward County. Never ever thought I could by a vehicle from the Gables. But Reggie proved to me he could make that happen. And Hi Google. I just purchased my Mercedes from Coral Gables. My...
Response from the owner Replied: Thank you so much for your wonderful review! We are thrilled that Reggie had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 16, 2020
Response from the owner Replied: Thank you for the great rating! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 16, 2020
Response from the owner Replied: We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 16, 2020
I bought a prepaid service agreement, on my second service was charged $722.00 called MBUSA many times never got a call back. very disappointed with customer service.
Response from the owner Replied: Ray, thank you for bringing this problem to our attention. Wed love to learn more about it and help you further. Please call our customer service.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 15, 2020
Response from the owner Replied: Thank you, Allan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 14, 2020
Left by Julio M.
(Translated by Google) The attention of Mrs. Stephanie Segovia was spectacular. Thank you (Translated by Google) The attention of Mrs. Stephanie Segovia was spectacular. Thank you(Original)La atencin de la Sra. Stephanie Segovia fue espectacular. Gracias
Response from the owner Replied: Julio, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephanie and our team, and we look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 13, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 12, 2020
Left by Stephanie D.
Jose took amazing car of my car ! First time to MB Coral Gables I will return for all my car needs.
Response from the owner Replied: Thank you for your business and this review, Stephanie. We're happy to hear Jose was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 11, 2020
Response from the owner Replied: Thank you, Roland! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 11, 2020
Left by Jennifer M.
Best experience Ive ever had at a dealership. Reggie Gonzalez is a true asset to the company. His customer service skills are top notch and really listened to my needs. He wasnt pushy and it felt like he actually cared about me and what Best experience Ive ever had at a dealership. Reggie Gonzalez...
Response from the owner Replied: Thank you, Jennifer! We appreciate you taking the time to share your thoughts on working with Reggie. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 11, 2020
You must try it! This Beauty Shop has all the items that you need for your personal use. They also have a lot of selection at a very affordable price. And their products are of good quality.
Response from the owner Replied: Hi Dan! Glad you like the beauty shop. We'd love for you to visit Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 10, 2020
Response from the owner Replied: Mary Anne, Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 10, 2020
Response from the owner Replied: Anastasia, We appreciate you taking the time to leave us this 5-star feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 10, 2020
Left by Julio M.
La atencin de la Sra. Stephanie Segovia fue espectacular. Gracias
Response from the owner Replied: Julio, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Stephanie and our team, and we look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Jimmy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Donald, Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Left by Michael K.
Response from the owner Replied: Michael, we appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for the 5 star review, Orden! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for the 5 star review, Margarita! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- December 08, 2020
My service was excellent! Stephanie Segovia is a wonderful person, very reliable, honest and a pleasure to work with. Stephanie Segovia is one of the main reasons that I keep coming back to Mercedes-Benz of Coral Gables.
Dealer response from DealerRater Replied: Thank you so much for your wonderful feedback and kind words for Stephanie! We look forward to seeing you next time here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- December 04, 2020
Prompt and professional
Response from the owner Replied: Maria, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 04, 2020
Excellent customer service by Vivian L.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 04, 2020
Left by Pablo S.
Awesome Experience + Exceptional Customer Service + Quality Work Service = Happy Customer!
Response from the owner Replied: We appreciate your business, Pablo, and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 03, 2020
The exceptional service, the knowledge of the cars is very good, the place is precious
Response from the owner Replied: Adriana, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Response from the owner Replied: Thank you, Carlos, we appreciate your business!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a five-star rating, Jorge! We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Left by Yulia T.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, Yulia! We appreciate your five-star rating!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Left by Sheila F.
Response from the owner Replied: Thank you for the great review, Sheila! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Response from the owner Replied: Thank you, Anne Marie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Left by Marcel R.
Response from the owner Replied: Thank you, Marcel. We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you, Gonzalo!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Left by Jaime C.
Response from the owner Replied: Hello Jaime, we are very sorry to hear that you werent fully satisfied with your visit. If you wouldnt mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your excellent rating of Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 02, 2020
Left by Brett Y.
Since 2002 Bill Ussery Motors now Mercedes of Coral Gables has cared for my 1994 Mercedes with the utmost of care. 26 year old cars can be temperamental at times, but their senior technicians usually resolve any issue quickly and are always Since 2002 Bill Ussery Motors now Mercedes of Coral Gables...
Response from the owner Replied: Thank you for your business and this review. We're happy to hear that Richard and his team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Left by Rafael C.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Response from the owner Replied: Thank you, Laura! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
The same as always
Response from the owner Replied: We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables, Steve.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Left by Steven D.
Great service.
Response from the owner Replied: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! Thank you, for your five-star review, Steven!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
TONY FUENTES SERVICE ADVISOR IS THE MAXXXXXXXXX
Response from the owner Replied: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Coral Gables are glad to have you as a customer, Alberto.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Great service and fast.
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us, Vince. Please let us know if you need anything, we are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Very happy with the customer service at the Coral Gables Mercedes-Benz Alex was very nice and helpful I will be back soon
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Left by Brett Y.
Response from the owner Replied: Thank you for your business and this review. We're happy to hear that Richard and his team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- December 01, 2020
Left by Ricardo G.
Homey is a great sales person, very cordial, not pushy. Great overall experience.
Response from the owner Replied: It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables, Ricardo!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 29, 2020
Left by Lorraine L.
The personal service they extended to me accommodating my situation was exceptional
Dealer response from DealerRater Replied: Hello Lorraine, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- November 27, 2020
The young man who cleaned, and detailed our cars was very personable and worked the entire 4 hours without stopping!!! He did a beautiful job. We could not be more pleased. Thank you very, very much.
Dealer response from DealerRater Replied: Hello Margaret! Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- November 26, 2020
Our lease was up and came to the dealer to look at the new models and as always we had a great experience, our sales person, Carlos Pereda, met with us and explain all the new gadgets, the process was very pleasing.
Dealer response from DealerRater Replied: Thank you so much, Marceliano, for your kind words, and for taking the time to leave us this wonderful feedback! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 26, 2020
Just leased GLS450. Excellent process and exceptional service.
Dealer response from DealerRater Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Response from the owner Replied: Thank you. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Pedro L.
Response from the owner Replied: We appreciate your business, Pedro, and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Roberto P.
Response from the owner Replied: Thanks, Roberto, for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Response from the owner Replied: Thank you for the excellent rating, Alba! We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Tulsi C.
Response from the owner Replied: Thank you, Tulsi, for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Hansel F.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Oscar T.
Response from the owner Replied: Oscar, thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Response from the owner Replied: Thank you for the great rating, Carolina! We sincerely appreciate your business at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Response from the owner Replied: Thank you for the great review, Lucy! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Kenny M.
Response from the owner Replied: Thank you, Kenny! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Response from the owner Replied: Thank you, Alejandro, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Response from the owner Replied: We appreciate your business, Claudia, and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Galina I.
Another update :) Took my car for maintenance and Guillermo as usual took care of my car with a smile and can do attitude :) Another update :) Took my car for maintenance and Guillermo as usual took care of my car with a smile and can do attitude :)Guillermo is always great :). Everyone is polite...
Response from the owner Replied: Galina, Thank you for taking the time to share your thoughts on working with Guillermo and our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 25, 2020
Left by Daniel C.
While the staff's customer service is wonderful, they are not well informed of problems that everyone with a 2017 E Class have. While the staff's customer service is wonderful, they are not well informed of problems that everyone with a 2017 E Class have.The Live traffic in my vehicle has not...
Response from the owner Replied: Daniel, We don't like seeing that the vehicle didnt meet your expectations. Wed like to learn more about your experience to find a solution if you dont mind giving us a call.Thank you,Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 24, 2020
Response from the owner Replied: Thank you, Octavio, for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 24, 2020
I had a great experience getting my car serviced as usual at Mercedes Benz in Coral Gables. Great experience!
Response from the owner Replied: Cassie, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 24, 2020
Left by Daniel C.
Response from the owner Replied: Daniel, We don't like seeing that the vehicle didnt meet your expectations. Wed like to learn more about your experience to find a solution if you dont mind giving us a call.Thank you,Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 23, 2020
As always, Freddy took care of everything
Response from the owner Replied: Magie, Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Freddy, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 23, 2020
Left by Mayra P.
I'm giving the 5 star rating to the Service Department.
Response from the owner Replied: Mayra, Thank you so much for your kind words, and for taking the time to leave us this wonderful 5-star rating!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 22, 2020
Left by Yolanda Z.
Tony has been my advisor for several years He has always been corteous, professional and ready to solve any problem in the most efficient and excellent fashionDefinitely the best
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear that Tony and our service team took good care of you. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 21, 2020
Left by Nivaldo V.
Everything done as promised and precisely on time!
Response from the owner Replied: Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 20, 2020
I have nothing but good things to say. Their customer service is AMAZING, one of the best Ive ever experienced. They work fast and efficiently. Always helpful and friendly.
Response from the owner Replied: Monica, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 18, 2020
Left by Gabriela A.
Response from the owner Replied: Thanks for sharing, Gabriela, about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 17, 2020
Great Customer Service
Response from the owner Replied: Thank you for sharing your 5 star review of Mercedes-Benz of Coral Gables, Anabel. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 17, 2020
High quality customer service!
Response from the owner Replied: Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 17, 2020
Left by Michael P.
The only problem was the wait for the car. My car is garage kept and I don't appreciate their storing my car on the roof. Because of that it had to be double washed and this took an inordinate amount of waiting time after I paid my bill. I had called ahead and was told they wouldn't do anything...
Response from the owner Replied: Michael, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 17, 2020
Left by Duniel F.
Great service and professional, highly recommended.
Response from the owner Replied: Thank you so much, Duniel, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 17, 2020
Left by Anil N.
Courteous , timely and comfortable.. Thanks
Response from the owner Replied: Thank you for your feedback on your recent visit to Mercedes-Benz of Coral Gables, Anil. We appreciate your business and hope to see you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 17, 2020
Left by Elizabeth B.
Not everyone provided excellent service, but Stephanie made up for it.
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Coral Gables! We are glad to hear that Stephanie provided you with excellent service. Please don't hesitate to reach out to us for all of your vehicle needs.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Carlos B.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, Carlos! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Response from the owner Replied: Dan, Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Felix R.
Response from the owner Replied: Felix, We appreciate you taking the time to leave this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Tamika R.
Response from the owner Replied: Tamika, Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Response from the owner Replied: Thank you, Victor! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Sylvester L.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a 5 star review. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Veronica N.
Response from the owner Replied: Thank you for sharing about your 5 star review of Mercedes-Benz of Coral Gables, Veronica. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Response from the owner Replied: Thank you for the 5 star review, Maria! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Debra O.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Response from the owner Replied: Thank you, Liz! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
(Translated by Google) Excellent treatment provided by Mr. Jorge Quevedo. Friendly, professional and honest. An excellent service !!! (Translated by Google) Excellent treatment provided by Mr. Jorge Quevedo. Friendly, professional and honest. An excellent service !!!(Original)Excelente trato...
Response from the owner Replied: Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
(Translated by Google) The staff of this place is like the brands they sell, simply exceptional, Mr. Rick Vega is great, Ms. Rosa Soriano is great at offering options without forgetting to mention a financial advisor (unfortunately, he did (Translated by Google) The staff of this place is like the...
Response from the owner Replied: Thank you, Carlos. Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Rick, Rosa and the finance department. It was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
(Translated by Google) If it rains my car for an estimate for 2 rear brake line and after a week and I already driving every day today they tell me that to put the rear brake line it would cost me $ 4000 dollars and lying everything in the (Translated by Google) If it rains my car for an estimate...
Response from the owner Replied: (Translated by Google) We are so sorry that you had this experience with us and we want to apologize for any inconvenience. We appreciate if you can contact us directly so that we can resolve the matter and see if there is anything we can do to change your experience.Cordially,Richard Santalla, Director of Service786-413-1423 or Richard.Santalla@mbcoralgables.com(Original)Sentimos mucho que haya tenido esta experiencia con nosotros y queremos disculparnos por cualquier inconveniente. Apreciamos si se puede contactar con nosotros directamente para que podamos resolver el asunto y saber si hay algo que podamos hacer para cambiar su experiencia.Cordialmente,Richard Santalla, Director de Servicio786-413-1423 o Richard.Santalla@mbcoralgables.com
Google Review
- November 16, 2020
One reason to chose a Mercedes Benz is the kind attention you receive every time you go there for any service. Everybody is willing to assist you.
Response from the owner Replied: Valentina, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
My experience with Jose Artiles was exceptional. It's the first time I work with him and I knew he was going to be awesome from just talking to him on the phone. I didn't have to wait, he did my paper work quick and efficient and had my My experience with Jose Artiles was exceptional. It's the...
Response from the owner Replied: Rocio, Congratulations on your new vehicle! We are so glad that Jose had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Mercedes Benz of Coral Gables made the experience so easy by:Being on time for my appointmentRental car ready to go Mercedes Benz of Coral Gables made the experience so easy by:Being on time for my appointmentRental car ready to goGreat communication about the repairs needed and optional workCar was...
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us, Victoria. We are delighted to learn about your positive experience with Freddy and the team. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Elias K.
Aldo G. Is truly by definition more of a gentleman than he is a service Advisor. He has shown true humility and honesty in his workmanship. Always putting my time and money before anything else. I also want to say that Pedro from parts has Aldo G. Is truly by definition more of a gentleman than he...
Response from the owner Replied: Thank you for your wonderful feedback for our service department! We're happy to hear that they provided such a great experience. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
I had a great experience with Justin he was very professional and knowledgeable and help me get the best deal for the car of my dreams. He worked very hard to get the numbers right and make a deal that satisfied with both parties. Would I had a great experience with Justin he was very professional...
Response from the owner Replied: Hi Alex, thank you for your awesome review! It's fantastic to hear that Justin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables! We hope you enjoy the car of your dreams, Alex!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Susana M.
Truly a great place to have your vehicle serviced. Ive been a loyal customer for over 15 years and this place has been by far the best place to purchase and service my car. I personally have had the pleasure of having Tony Fuentes as my Truly a great place to have your vehicle serviced. Ive been a...
Response from the owner Replied: Susana, Thank you! We appreciate your business, Tony and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Juming L.
Very nice service from front desk to Freddy, the agent assigned to me. Services were completed on time. Good communication with text and email. I felt a bit crowded inside waiting room but signs are everywhere to keep 6ft apart, which Very nice service from front desk to Freddy, the agent assigned...
Response from the owner Replied: Thank you for your business and for this review. We're happy to hear Freddy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
Left by Katherine V.
For the last 12 years I have been a loyal customer of the Coral Gables location. The service has always remained consistent and I never have any issues at this dealership. In fact, when I have car issues (which is never) but if I do I know For the last 12 years I have been a loyal customer of the...
Response from the owner Replied: Thank you, Katherine, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 16, 2020
I was pretty satisfied with the agent who assisted me. Unfortunately I was unable to complete the additional items that needed to be addressed. I had requested a loaner vehicle but due to the new policy regarding insurance I was unable to I was pretty satisfied with the agent who assisted me....
Response from the owner Replied: Thank you for sharing your experience with us, Alicia! We will share your comments with the team. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 12, 2020
Left by Yalile D.
It was a very good experience to have the Car wash service to my house. It saved time and it was very convenient. The person that came was very professional and did an excellent jib. Im looking forward for the next appointment. Highly recommend.
Dealer response from DealerRater Replied: Thank you for taking the time to review Mercedes-Benz of Coral Gables, Yalile. We are glad to hear we delivered such a great experience! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Yelp Review
- November 11, 2020
Back for a personal reason but did a little shopping.... yes shopping at Mercedes Benz, of course my AWESOME advisor, Dave Gossett showed me there new hats so here I am Benz
Yelp Review
- November 11, 2020
Back for a personal reason but did a little shopping.... yes shopping at Mercedes Benz, of course my AWESOME advisor, Dave Gossett showed me there new hats so here I am Benz
Replied: My favorite place, who would have thought.@0630 coffee, cookies and A1 service for my car!!!Always a friendly face and welcoming personalities.Sometimes I forget about that bill, just kidding... LOLMoral of my post, if you have a Mercedes give Coral Gables a try and ask for Dave Gossett... YOU DEFINITELY WONT BE DISAPPOINTED!!!!
Google Review
- November 10, 2020
Left by William P.
Great service. Rick Vega helped me with anything I needed. Great guy. Trustworthy. He came thru with anything he promised. Very polite and respectful staff.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, William. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick. We look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 10, 2020
Left by Hamid R.
Excellent service and quality of work. Service advisor was very diligent, communicative and ensured that car was serviced fully.
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 10, 2020
EXCELLENT.I HAVE BEEN A CUSTOMER FOR 12 YEARS OF THIS DEALER, AND I LOVE THE ATTENTION
Response from the owner Replied: It is fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate your business. Thank you for continuing to choose Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 09, 2020
As usual a simple and more than perfect buying experience! Loving my new 2021 GLE 53
Dealer response from DealerRater Replied: Yovan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your 2021 GLE 53 and don't hesitate to reach out if you need anything else. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 08, 2020
Excellent experience.
Response from the owner Replied: Monika, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 08, 2020
Left by Nora S.
Good. Took a little long 2 hours for battery change
Dealer response from DealerRater Replied: Nora, Thank you for taking the time to tell everyone about your experience. We hope to see you again for all your vehicle service and purchase needs. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- November 07, 2020
Carlos Is the best ever ! It was the best experienceHe made me feel so special and show me everything !Definitely recommend him
Response from the owner Replied: Margaux, Thank you so much for your wonderful review! We are thrilled that Carlos had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 07, 2020
Left by Richard G.
Response from the owner Replied: Richard, Thank you for this 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 07, 2020
Response from the owner Replied: Sandra, Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 07, 2020
Left by Robert L.
Always a great experience. Fernando is exceptional.
Response from the owner Replied: Thank you, Robert!
Google Review
- November 07, 2020
Response from the owner Replied: Alberto, We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 07, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 07, 2020
Left by Ahmed E.
Response from the owner Replied: Ahmed, thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 06, 2020
Left by Deborah M.
Response from the owner Replied: Thank you, Deborah, for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 06, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 06, 2020
Left by Alejandro I.
excellent service very professional especially stephanie segovia gave me a special treatment
Response from the owner Replied: Thank you, Alejandro! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephanie met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 05, 2020
very comfortable to leave my car for service and they provided a car service to drop me off
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com
Google Review
- November 05, 2020
Left by Mari L.
Response from the owner Replied: Thank you for your five-star rating of Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon, Mari!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 05, 2020
Response from the owner Replied: Thank you, Laura! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 05, 2020
Left by Michelle B.
Response from the owner Replied: We sincerely appreciate your business at Mercedes-Benz of Coral Gables! Thank you, Michelle, for your five-star rating!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 05, 2020
Left by Carlos A.
Excellent attention
Response from the owner Replied: Carlos, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 04, 2020
Response from the owner Replied: Thank you, Carlos. Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Rick, Rosa and the finance department. It was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 04, 2020
My experience with Coral Gables Mercedes was exceptional. I have been buying cars for many years, never has my experience with a dealer been so easy, to the point and such nice and friendly people. Definitely recommend Mercedes Benz of Coral Gables for a great car.
Response from the owner Replied: Thank you, Orlando! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 04, 2020
Great service, very fast and quality. For sure Ill be back with you guys.
Response from the owner Replied: Thank you so much for your kind words and for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 03, 2020
Response from the owner Replied: (Translated by Google) We are so sorry that you had this experience with us and we want to apologize for any inconvenience. We appreciate if you can contact us directly so that we can resolve the matter and see if there is anything we can do to change your experience.Cordially,Richard Santalla, Director of Service786-413-1423 or Richard.Santalla@mbcoralgables.com(Original)Sentimos mucho que haya tenido esta experiencia con nosotros y queremos disculparnos por cualquier inconveniente. Apreciamos si se puede contactar con nosotros directamente para que podamos resolver el asunto y saber si hay algo que podamos hacer para cambiar su experiencia.Cordialmente,Richard Santalla, Director de Servicio786-413-1423 o Richard.Santalla@mbcoralgables.com
Google Review
- November 01, 2020
Response from the owner Replied: We appreciate your taking the time to leave us a good rating We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- November 01, 2020
Left by Timothy G.
Marcos Gonzalez , my service is alway professional, efficient, and quickly attentive to my needs.
Dealer response from DealerRater Replied: Hello Timothy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- November 01, 2020
Excellent Mercedes Benz Dealer providing high quality service with true customer care.
Response from the owner Replied: Hey JEAN FRANCOIS,Thank you for choosing Mercedes-Benz of Coral Gables!Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- November 01, 2020
Left by Alexander B.
Response from the owner Replied: Thank you for your five-star review, Alexander! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- November 01, 2020
The MBCG service team is top notch. My service adviser, Val, was out this week so Guillermo assisted and provided great service. Easy in and out Service B - at the dealership less than 30 minutes with a loaner for the day and a text to my phone that my car was ready just a couple hours later. I know...
Response from the owner Replied: We are so glad to hear that. We agree that Val is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 31, 2020
Left by Juming L.
Response from the owner Replied: Thank you for your business and for this review. We're happy to hear Freddy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- October 31, 2020
Left by Stephanie S.
Guillermo was incredibly professional, considerate, and knowledgeable in explaining all procedures. In addition, I was very impressed by the high quality of service- from valet to checking in to the loaner process, to seeing Guillermo. I have high standards for service and this location was very...
Dealer response from DealerRater Replied: It's fantastic to hear that Guillermo provided you with great customer service. We truly appreciate the opportunity to serve you, Stephanie. Thanks for choosing Mercedes-Benz of Coral Gables! We appreciate your five-star review! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- October 31, 2020
Response from the owner Replied: Thank you, Javier! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 31, 2020
Left by Marcos M.
Response from the owner Replied: We appreciate you taking the time, Marcos, to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 31, 2020
Left by Joshua F.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon! Thank you for your review, Joshua!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 31, 2020
Left by Juan C.
Response from the owner Replied: Thank you for your five-star review, Juan. We appreciate your business, and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 31, 2020
Left by Steven P.
Response from the owner Replied: Thank you, Steven, for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 31, 2020
Response from the owner Replied: Hi Alex, thank you for your awesome review! It's fantastic to hear that Justin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables! We hope you enjoy the car of your dreams, Alex!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 31, 2020
I had no appointment and wanted to change my tires. In two hours Fernando Rengifo managed to ha have my car ready. Exceptional. Congratulation for job well done
Response from the owner Replied: Thank you, Andres, for taking the time to share your thoughts on working with our team. We're glad to hear Fernando delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- October 30, 2020
New service advisor, loved her. Stphanie Was excellent .
Dealer response from DealerRater Replied: Hi Mrs. Gross, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Stephanie was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- October 30, 2020
Left by Marcie M.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! We appreciate your five-star rating, Marcie!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 29, 2020
Left by Aaron S.
Response from the owner Replied: We appreciate your business, and our team looks forward to serving you again soon!Thank you for your five-star rating, Aaron.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 29, 2020
Left by Ignacio D.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again soon, Ignacio.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 27, 2020
Left by Silvina I.
Response from the owner Replied: Silvina, Thanks for sharing your rating based on your recent experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 27, 2020
Left by Lascelles G.
Response from the owner Replied: Lascelles, Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 26, 2020
Left by Josefina K.
Response from the owner Replied: Thank you, Josefina! We appreciate your business. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Left by Marlon A.
Response from the owner Replied: We appreciate your business, Marlon. Our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Left by Dineen G.
Response from the owner Replied: We appreciate you taking the time to leave us a five-star rating, Dineen! We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Response from the owner Replied: Thank you, Hector, for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Left by Tatiana M.
Response from the owner Replied: Tatiana, Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Left by Giovanna B.
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Response from the owner Replied: Rocio, Congratulations on your new vehicle! We are so glad that Jose had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Great service and excellent staff!!!
Response from the owner Replied: Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Richard is an exceptional Service Manager and the reason I drive over 100 miles to have my S550 serviced. Byron is an outstanding Service Representative that keeps me informed on the progress of my service and does not suggest unnecessary repairs. Outstanding dealership and service!!!my car is...
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Chelle. We work hard to make sure our guests have an exceptional experience. We will share your comments with Richard and Byron and look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Left by Cathia D.
The Rep Jose A. was exemplary. The service wait time was short. (unbelievable)This was my first visit to the Coral Gables location and it was well worth the drive from the city. I would recommend this location in a heart beat.
Response from the owner Replied: Thank you, Cathia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose and his team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Left by Adriana F.
Exceptional service at Mercedes-Benz of Coral Gables. They go above and beyond to make sure their customers are happy. Best customer service out there both in the sales and service departments. Thank you!
Response from the owner Replied: Thank you, Adriana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Response from the owner Replied: Thank you for sharing your experience with us, Alicia! We will share your comments with the team. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 25, 2020
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us, Victoria. We are delighted to learn about your positive experience with Freddy and the team. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Left by Jennifer J.
Response from the owner Replied: Thanks for your great rating of Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: Thank you, Ina, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: Thank you, Roberto! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Left by Phyllis M.
Response from the owner Replied: Thanks, Phyllis, for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: Thank you for the great rating! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Left by George R.
Response from the owner Replied: Thank you, George, for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: Thank you for the great review, Maria! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Response from the owner Replied: Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Excellent and efficient service, good treatment
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Left by Katherine V.
Response from the owner Replied: Thank you, Katherine, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
I was helped by Byron Soler. He was so nice and helpful during the whole process. My car was ready the next day. When I went to pick it up they were so attentive . The gentleman who brought me my car was extremely polite and kind.
Response from the owner Replied: Hello Yvette,Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
as usual the service department is excellent even despite the current situation with COVID. Car was serviced correctly, loaner provided, called in timely manner to pick and always a pleasure to go there.
Response from the owner Replied: Juan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 18, 2020
Thank you Guillermo Requena for your exceptional service. You are an asset to MBCG! We will be definitely be bringing our cars here for your excellent service. Thank you again!!
Response from the owner Replied: Karen, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Guillermo. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 16, 2020
(Translated by Google) Excellent service and service from Lorena and Mike, congratulations. (Translated by Google) Excellent service and service from Lorena and Mike, congratulations.(Original)Excelente atencin y servicio de Lorena y Mike,los felicito.
Google Review
- October 16, 2020
(Translated by Google) I received an excellent quality service, it was fast and the advice of Mrs. Rosie Ruiz allowed me to decide with the necessary spare parts to keep my car in optimal condition. Thanks for your service, (Translated by Google) I received an excellent quality service, it was fast...
Response from the owner Replied: Blas, Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Rosie, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 16, 2020
Left by Juan M.
This is at least my 4th new MB purchase and it is always a great pleasure to do business with you. Rene Garcia is an exceptional person. It makes the whole purchase/trade experience very pleasent and is willing to accomodate your needs. This is at least my 4th new MB purchase and it is always a...
Google Review
- October 16, 2020
Jorge The sales person for me was honest had excellent communication skills and it was such a better experience than we had at another location we highly highly recommend Coral Gables for your Mercedes purchase!! Dont go to any other Jorge The sales person for me was honest had excellent...
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 16, 2020
Brought the car in on time for 2 recalls. Had to drive around twice to eventually beg someone to take the car as there was nowhere to leave it. Then Waited 45m for them to even see me and they had not even started working on it yet. Car Brought the car in on time for 2 recalls. Had to drive around...
Response from the owner Replied: Ennovy, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 16, 2020
My husband and I were 12 hours from home and stranded 3 hours from our destination in the late afternoon. This service team was able to diagnose and fix the issue rapidly and we were back on the road feeling like we were driving a brand-new My husband and I were 12 hours from home and stranded 3...
Response from the owner Replied: Thank you so much for your kind words for your service team! We are so glad that we were able to help and get you safely back on the road for your long drive home. Thank you for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- October 14, 2020
Great experience and Valentine Made the process even nicer by asking me how my day was going so far and meeting the service timeline. Got me in and out quickly.
Dealer response from DealerRater Replied: Thank you, Liz, for sharing your experience with us! We're happy to hear that Valentin was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- October 13, 2020
Excellent atention !!!!!!!!!!! Tony Fuentes Excellent.
Dealer response from DealerRater Replied: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- October 12, 2020
Left by Mauricio G.
EXTRAORDINARY CUSTOMER SERVICE BY VALENTINE SANCHEZ.
Dealer response from DealerRater Replied: Mauricio, thank you so much for sharing your feedback. We're thrilled to hear that you had such an outstanding experience, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- October 12, 2020
Left by Antoinette N.
I was provided exceptional customer service from beginning to end.
Dealer response from DealerRater Replied: Antoinette, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to seeing you next time here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- October 11, 2020
Response from the owner Replied: We appreciate your business, Danielle, and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Left by Sara R.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good rating. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Great customer service
Response from the owner Replied: Hello Norma,We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Left by John H.
My service provider Frankie Cao, was awesome. He was so accommodatingAnd compassionate. He was a real blessing to us.Thank you so much for your help you made our vacation special!
Response from the owner Replied: Thank you, John! Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority, and we are glad to hear you enjoyed your experience. We truly appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 11, 2020
Response from the owner Replied: Thank you so much for your kind words for your service team! We are so glad that we were able to help and get you safely back on the road for your long drive home. Thank you for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 06, 2020
Response from the owner Replied: Thank you, Barbara, for sharing your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 06, 2020
Response from the owner Replied: Thank you for the great review, Luis! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 06, 2020
Jorge The sales person for me was honest had excellent communication skills and it was such a better experience than we had at another location we highly highly recommend Coral Gables for your Mercedes purchase!! Dont go to any other Mercedes location Coral Gables really has the best customer...
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Yelp Review
- October 06, 2020
Mr. Edgar Portuondo. Mr Portuondo needs to learn how to treat a customer. Being a salesman for such a prestigious dealer which I have been customer for many years Needs to Learn Manners and listen to customer needs not try to impose "bully"'his way.
Cars.com Review
- October 05, 2020
Left by Olga I.
Excellent service personnel, Mr. Jos Artiles, assistant service manager is an example of excellence in courtesy, kindness, knowledge and dedication to his job. He has been my services advisor for over nine years at other MBenz dearlership. In terms of the dealership. It is well kept, good...
Dealer response from DealerRater Replied: Olga, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that Jose can assist you with! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- October 04, 2020
Best dealers!!
Response from the owner Replied: Thank you for your business and this review, Ryan. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 03, 2020
Left by Natalia N.
Response from the owner Replied: Thank you, Natalia, for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 02, 2020
Response from the owner Replied: Thank you, Diego! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 01, 2020
My most recent experience with Mercedes Benz of Coral Gables was excellent.
Google Review
- October 01, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good rating. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 01, 2020
Response from the owner Replied: Thank you for your very kind review, Eduardo! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 01, 2020
Response from the owner Replied: Blas, Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Rosie, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 01, 2020
Left by Juan M.
Google Review
- October 01, 2020
Response from the owner Replied: We're sorry to hear of your experience, Lisa. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 01, 2020
Response from the owner Replied: Ennovy, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- October 01, 2020
Response from the owner Replied: Jacinto, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 30, 2020
Great experience. Freddy is great, honest, and pleasant to deal with!
Google Review
- September 30, 2020
Left by Brian A.
Response from the owner Replied: Thanks, Brian, we appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 29, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 28, 2020
Valentin Sanchez at MB Coral Gables gave me an exceptional service,a lot more of my expectations.HE IS THE BEST
Response from the owner Replied: Thank you, Eugenio! We are so glad that we had the opportunity to work with you to make this a top-notch experience! We look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 26, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 26, 2020
Smooth Transaction and Great Service
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 25, 2020
Left by Lim J.
Excellent service and hospitality! No worries about cleanliness and sanitation at this dealership. Just a first class experience
Response from the owner Replied: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 25, 2020
Andro was incredibly helpful!! I called roadside and within 20 minutes he was there, ready to help. Very nice; very professional...I highly recommend this dealership!!
Response from the owner Replied: Hi Jason,Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 25, 2020
Left by Drew G.
Terrible customer service and service department. Strongly recommend NOT having your vehicle serviced by these guys over at Mercedes Benz Coral Gables. Will definitely never be back nor will want to ever purchase a Mercedes in the future. Drove my vehicle with a bare rim and flat tire, further...
Response from the owner Replied: Hello Drew,Thank you for your feedback. We are very sorry to hear that you werent fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please dont hesitate to reach out to me directly.Richard Santalla, Service Director786-413-1423 or richard.santalla@mbcoralgables.com
Google Review
- September 25, 2020
Great People & Quality Service!
Response from the owner Replied: Thank you, Ronald! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 25, 2020
Left by Liliet A.
I really recommend this dealer. They have very good customer service, and my service advisor ( Valentin Sanchez) was exceptional.
Response from the owner Replied: Thank you so much, Liliet, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Valentin and our service department! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 25, 2020
efficient and smooth
Response from the owner Replied: Thank you, Isabel! We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 25, 2020
Left by Julian A.
The service was beyond expectations . the waiting area was very nice with amenities. Jose Artiles was very patient and Help me with information and future services.
Response from the owner Replied: Thank you! We appreciate your business, Julian, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 24, 2020
Left by Carmen G.
Google Review
- September 24, 2020
Response from the owner Replied: Margarita, Thanks for sharing your 5-star experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 23, 2020
Response from the owner Replied: Eleane, Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 23, 2020
Left by Chanda T.
Response from the owner Replied: Chanda, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- September 23, 2020
Jose Artiles has being my Service advisor , an excellent executive, he has attended me and my family for the past five years and always aware of the problems of my vehicles. He will call me to report what the problems are and when the vehicle will be ready .
Dealer response from DealerRater Replied: Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that Jose can assist you with! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- September 22, 2020
Left by Anastasia V.
Response from the owner Replied: Anastasia, Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 22, 2020
Response from the owner Replied: Joon, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 22, 2020
Brought the car in on time for 2 recalls. Had to drive around twice to eventually beg someone to take the car as there was nowhere to leave it. Then Waited 45m for them to even see me and they had not even started working on it yet. Car didnt get worked on for 1 hour after they took my keys and...
Response from the owner Replied: Ennovy, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 22, 2020
Left by Mary F.
Everything was exceptional, from the appointment scheduling to checkin to the service itself- thank you!
Response from the owner Replied: Thank you, Mary, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 21, 2020
Left by Alejandro I.
Response from the owner Replied: Hello Alejandro,Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 20, 2020
Left by Sophie L.
Response from the owner Replied: Thank you for sharing about your experience with your 5 star review of Mercedes-Benz of Coral Gables, Sophie. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 20, 2020
Super customer service .
Response from the owner Replied: Thank you, Douglas! We appreciate your rating and look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- September 20, 2020
Truly an exceptional experience each time I have to get my care maintained at Coral Gables Mercedes. My Service Manager, Dave Gossett is very thorough and keeps me up to date to keep my car in excellent condition. Concierge service is fast and always provide you another clean and the latest model...
Dealer response from DealerRater Replied: Hello Veronica, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- September 19, 2020
The entire staff, specially alex rendon, goes above and beyond to provide superb customer service.
Response from the owner Replied: Thank you so much for your wonderful review, Gerardo! We are thrilled that Alex had the opportunity to provide you with the superb customer service. Thank you for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 18, 2020
Left by Henri J.
Very good and prompt service, as always.
Response from the owner Replied: Thank you, Henri. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2020
Left by Richard B.
Always a great service experience at Mercedes-Benz of Coral Gables. Aldo, my long time service advisor is fantastic. No one wants to go to service, but it's almost a pleasure with the good folks at MB Coral Gables. Keep it up!
Response from the owner Replied: Thank you so much for taking the time to share your feedback with us, Richard. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 18, 2020
Left by Rene R.
Everyone was very polite, knowledgeable and helpful, the service was done within the time that they promised would be ready. Very satisfied with the overall experience.
Response from the owner Replied: Thank you, Rene! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 18, 2020
(Translated by Google) I received an excellent quality service, it was fast and the advice of Mrs. Rosie Ruiz allowed me to decide with the necessary spare parts to keep my car in optimal condition. Thanks for your service,Blas daboin(Original)Recib un servicio de optima calidad, fue rpido y el...
Response from the owner Replied: Blas, Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Rosie, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 17, 2020
Left by Norma S.
Response from the owner Replied: Norma, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 17, 2020
Response from the owner Replied: Gustavo, Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 17, 2020
Recib un servicio de optima calidad, fue rpido y el asesoramiento de la Sra Rosie Ruiz me permiti decidir con los repuestos necesarios para conservar mi carro en optimas condiciones. Gracias por su servicio,Blas Daboin
Response from the owner Replied: Blas, Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Rosie, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 17, 2020
I got the new Mercedes GLE from Homey and the experience was so exceptional. He gave me a full explanation and tutorial, it was so sincere and real, and very trustworthy. My next purchase for sure will be with him and my daughter too. thanks
Response from the owner Replied: Olivia, We are very happy to have provided you with such a positive experience working with Homey! Congratulations on your new Mercedes GLE! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- September 17, 2020
Byron, as usual, was very helpful, courteous and accommodating! Truly exceptional service!!!
Cars.com Review
- September 17, 2020
Mercedes Benz of Coral Gables is excellent. I have been going to them for more than 15 years. I have bought four cars from Mr. Sanjabi and have been doing all service with Valentin Sanchez. Both Sanchez and Sanjabi have been great in their respective responsibilities. Valentin Sanchez as a...
Google Review
- September 16, 2020
Left by Judith L.
(Translated by Google) Attention and service, excellent, thanks for everyone. An excellent service and a great deal to the client. Quality and good treatment go hand in hand. Totally enchanted and grateful. (Translated by Google) Attention and service, excellent, thanks for everyone. An excellent...
Google Review
- September 16, 2020
(Translated by Google) Despite having problems with the brand regarding the availability of spare parts for my GLB 250. We have been assisted by Mr. Jose Artiles at the MB Coral Gables dealer and he has been a highly professional, attentive (Translated by Google) Despite having problems with the...
Response from the owner Replied: Thank you for your very kind review, Eduardo! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 16, 2020
The service was amazing... the staff helped me with the loaner and my car was ready the same day. The service was amazing... the staff helped me with the loaner and my car was ready the same day.From the greeter at the entrance all the way to the waiting area which has a nice store that made me buy...
Google Review
- September 16, 2020
I leased a 2020 GLB and the only thing I requested was navigation, only to find out too late that it isnt even available on the model and what they meant when the salesman said it had navigation was I could use Apple Car Play. That was I leased a 2020 GLB and the only thing I requested was...
Response from the owner Replied: We're sorry to hear of your experience, Lisa. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 16, 2020
I came in to this dealer today with my 3 children. I went inside and sat them down to read while I looked for the SUV that I wanted. I spent about 25 minutes in the store and NO ONE approached me to ask if I needed help buying this car. NO I came in to this dealer today with my 3 children. I went...
Response from the owner Replied: Jacinto, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- September 16, 2020
everything was spectacular and above all my service supervisor Tony. Feuntes is truly professional and has excellent manners and Knowledge and expertise of this car. One of the mean reasons I keep buying this Brand Mercedes benz from Coral. Gables Bill Ussery dealrship because of him.
Google Review
- September 16, 2020
Left by Carlos B.
Jose , was very profesional and friendly .Everything works like he explained to me and the car was back on time as he promised .I really appreciate it !
Google Review
- September 16, 2020
Great service.Great response time.
Response from the owner Replied: Gilberto, Thank you so much for choosing Mercedes-Benz of Coral Gables! Congrats on your new purchase, and let us know if we can be of any more assistance!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 16, 2020
I came in to this dealer today with my 3 children. I went inside and sat them down to read while I looked for the SUV that I wanted. I spent about 25 minutes in the store and NO ONE approached me to ask if I needed help buying this car. NO ONE greeted me, they looked at me as if I could not afford a...
Response from the owner Replied: Jacinto, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 15, 2020
Left by Esther D.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 15, 2020
Left by John D.
Response from the owner Replied: John, We appreciate you taking the time to leave us this 5-star rating. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 15, 2020
Left by Luis B.
Excellent service
Google Review
- September 15, 2020
Left by Lorenz P.
Response from the owner Replied: Lorenz, Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 15, 2020
Stephanie Segovia is the best of the best. She makes service a breeze and pleasurable.
Response from the owner Replied: Jerry, Thank you for taking the time to share your thoughts on working with Stephanie and our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 14, 2020
Left by Mayda H.
My service experiences have always been good ones. Very professional and most of all efficient. Thank you.
Response from the owner Replied: Thank you, Mayda, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 14, 2020
Extremely professional staff and competent. I would recommend Mercedes of Coral Gables.My service advisor Tony Fuentes, is extremely knowledgeable and always keeps you advised on needed service.
Cars.com Review
- September 14, 2020
Excellent services and facilities. Nothing you shouldnt expect from a grade A brand .
Dealer response from DealerRater Replied: Carlo, Thank you for taking the time to tell everyone about your experience. We are glad you had a positive one. We hope to see you again for all your vehicle service and purchase needs. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- September 13, 2020
Google Review
- September 13, 2020
Top quality service.
Response from the owner Replied: Giselle, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 13, 2020
Response from the owner Replied: Nicole, We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 11, 2020
Left by Emily S.
Response from the owner Replied: Thank you for the 5-star review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 10, 2020
(Translated by Google) Despite having problems with the brand regarding the availability of spare parts for my GLB 250. We have been assisted by Mr. Jose Artiles at the MB Coral Gables dealer and he has been a highly professional, attentive person with a high willingness to help us to resolve the...
Response from the owner Replied: Thank you for your very kind review, Eduardo! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 10, 2020
Left by Joe A.
AS ALWAYS FIRST CLASS SERVICE ALL PEOPLE ARE SUPER FRIENDLY AND EFFECTIVE
Response from the owner Replied: Thank you, Joe, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- September 10, 2020
Stephanie Segovia is super helpful and does her job exceptionally
Dealer response from DealerRater Replied: Thank you for your very kind review, Michelle. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Stephanie here at our dealership. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- September 10, 2020
Came late on a Saturday with a blown tire. Called from the Highway and the operator pick up the call and I explained that I had a blown tire. She call me by my name (use the caller ID) and asked me to drive carefully that she had reserve a loaner for me or if I prefer to stop and she will send...
Dealer response from DealerRater Replied: Carlos, thank you so much for your kind words for our service department. I'm glad to hear that our team provided such an outstanding experience. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- September 10, 2020
Left by Joe A.
Response from the owner Replied: Thank you, Joe, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 09, 2020
A pesar de tener problemas con la marca referente a la disponibilidad de repuestos para mi GLB 250. Hemos sido atendidos por el Sr. Jose Artiles en el dealer MB Coral Gables y ha sido una persona altamente profesional, atenta y con una alta disposicin por ayudarnos a resolver la situacin. Recomiendo...
Response from the owner Replied: Thank you for your very kind review, Eduardo! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 08, 2020
Thank you!!!
Response from the owner Replied: Eddie,We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly at your convenience.Regards, Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 08, 2020
I came in to this dealer today with my 3 children. I went inside and sat them down to read while I looked for the SUV that I wanted. I spent about 25 minutes in the store and NO ONE approached me to ask if I needed help buying this car. NO ONE greeted me, they looked at me as if I could not afford a...
Response from the owner Replied: Jacinto, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 08, 2020
Response from the owner Replied: Eddie,We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly at your convenience.Regards, Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 07, 2020
Left by Daniela K.
Best dealership and outstanding service department with excellent and profession service always !!!
Google Review
- September 07, 2020
Excellent customer service. Great Service Rep, always deliver what they promise!!
Response from the owner Replied: Thank you, Candy! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 06, 2020
Left by David C.
Response from the owner Replied: Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 04, 2020
Response from the owner Replied: Thank you, Candy! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 04, 2020
Left by Roheim M.
Response from the owner Replied: We appreciate you taking the time to leave us a 5 star review, Roheim. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 04, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, Beatriz! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 04, 2020
Left by Michael S.
Google Review
- September 04, 2020
I leased a 2020 GLB and the only thing I requested was navigation, only to find out too late that it isnt even available on the model and what they meant when the salesman said it had navigation was I could use Apple Car Play. That was blatant deception! Then I went to have the car fixed for...
Response from the owner Replied: We're sorry to hear of your experience, Lisa. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- September 01, 2020
Had to come for the same issue twice in a month and had barely used the car.
Dealer response from DealerRater Replied: Thank you for your feedback, Sebastian! Please dont hesitate to reach out to me directly if you would like to discuss this issue. Thank you for choosing Mercedes-Benz of Coral Gables, we hope you will give us another opportunity to serve you. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- September 01, 2020
Left by Galina I.
Guillermo is always great :). Everyone is polite and happy! Thank you!I keep on coming back to service my car and Guillermo is outstanding. Unfortunately google doesnt allow me to review every time. In customer service positions consistency is the key and I cant show that I have been coming for the...
Google Review
- September 01, 2020
Frankie Cao is an outstanding service adviser !Thanks
Response from the owner Replied: Marcos, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Frankie here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 01, 2020
Response from the owner Replied: Thank you, Brandon, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 01, 2020
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- September 01, 2020
Response from the owner Replied: Fabio, Thanks for sharing your thoughts about your experience working with Carlos, Hector, and Rosa here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 31, 2020
Stephanie my service representative was amazing! She made sure to explain everything and was patient the entire time. I would definitely work with her again.
Google Review
- August 31, 2020
thank you Fernando
Google Review
- August 31, 2020
Their facility was spotless with multiple hand sanitizer stations and everyone with masks. I felt very comfortable and safe. The staff that attended to me were very polite as well as helpful with providing answers to my questions. I dropped my car off for scheduled service and got it back the next...
Response from the owner Replied: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you again for your kind review.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 31, 2020
Left by Leonardo E.
A exceptional experience as always, service done on time as promised, facility is great and customer service fantastic.
Google Review
- August 31, 2020
Left by Celcia A.
VERY GOOD EXPERIENCE, NICE SERVICE AND ESPECIAL ATTENTION...!
Response from the owner Replied: Hi Celcia, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 30, 2020
Response from the owner Replied: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you again for your kind review.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 30, 2020
Desde el ao 2001 soy cliente de Bill Ussery motors, Coral Gables y nunca he tenido una queja de la atencin, del servicio, de la amabilidad y buen trato del personal de este concesionario Mercedes Benz. Mencin especial merecen el Sr. Frank Portillo, quien ha sido mi representante de ventas por todos...
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 29, 2020
Left by Tony S.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your rating means a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 29, 2020
Response from the owner Replied: Thank you, Claudia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 29, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 29, 2020
Left by Alvaro B.
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 28, 2020
The service was amazing... the staff helped me with the loaner and my car was ready the same day.From the greeter at the entrance all the way to the waiting area which has a nice store that made me buy some cool mercedez items for my office..... was phenomenal
Google Review
- August 28, 2020
Response from the owner Replied: Thank you for the Five Star rating of Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- August 27, 2020
When I first called the dealership to make an appt the young lady that answered the phone was very abrupt, I felt like I called any dealership not a Mercedes dealership. I was told my service rep was Byron after sitting with Byron they had moved me to Valentin and I was moved. Valentin was...
Dealer response from DealerRater Replied: Thank you, Audrey, for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- August 27, 2020
Left by Janel F.
Response from the owner Replied: Thank you for the 5 star review, Janel! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 27, 2020
Left by Natalie S.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 26, 2020
They were all great. I went there for the first time for the recall on my car and everything was smooth. But they didn't properly wash my car, neither inside nor outside.Update 7/29/2020: It was very crowded even tho the increasing covid numbers in Miami. However, they were quite fast to do my...
Google Review
- August 24, 2020
Left by Dipesh H.
Stephanie in the service department looked after me while my car was being serviced exceptionally well. I was able to make the most of the time while I was waiting and get my work done in comfort. Everything with the car was taken care of without exception.
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 22, 2020
Response from the owner Replied: We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 22, 2020
Left by Dipesh H.
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- August 20, 2020
Left by Scott I.
The part I needed had to be ordered from Germany. I will be returning when that part is available and will complete the repair at that time..
Dealer response from DealerRater Replied: Hi Scott, We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- August 18, 2020
Response from the owner Replied: Thank you, Juan, for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 18, 2020
Left by Galina I.
Guillermo is always great :). Everyone is polite and happy! Thank you!I keep on coming back to service my car and Guillermo is outstanding. Unfortunately google doesnt allow me to review every time. In customer service positions consistency is the key and I cant show that I have been coming for the...
Google Review
- August 17, 2020
Like always, very efficient and friendly service. Best dealer. Thank you Aldo for your help, always very profesional and friendly.
Response from the owner Replied: Thank you, Miguel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 16, 2020
Left by Michelle M.
Response from the owner Replied: Thank you, Michelle, for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
Left by Jorge B.
(Translated by Google) Excellent attention as always. Speed and efficiency. Undoubtedly Mercedes Benz class service !! (Translated by Google) Excellent attention as always. Speed and efficiency. Undoubtedly Mercedes Benz class service !!(Original)Excelente atencin como siempre. Velocidad y...
Google Review
- August 16, 2020
(Translated by Google) Spectacular, we were attended by Mr. Jose Artiles, super polite, responsible, friendly and efficient, the most important thing he helped us to solve the problem very quickly, he deserves the 5 stars (Translated by Google) Spectacular, we were attended by Mr. Jose Artiles,...
Response from the owner Replied: We are very happy to have provided you with such a positive experience, Rosany! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
(Translated by Google) Since 2001 I have been a client of Bill Ussery motors, Coral Gables and I have never had a complaint about the attention, service, kindness and good treatment of the staff of this Mercedes Benz dealership. Special (Translated by Google) Since 2001 I have been a client of Bill...
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
(Translated by Google) Excellent service and attention, Mr. Carlos is the best(Original) (Translated by Google) Excellent service and attention, Mr. Carlos is the best(Original)Excelente servcio y atencion, el Sr. Carlos es el mejor
Response from the owner Replied: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
Very attentive with every detail
Google Review
- August 16, 2020
They were all great. I went there for the first time for the recall on my car and everything was smooth. But they didn't properly wash my car, neither inside nor outside. They were all great. I went there for the first time for the recall on my car and everything was smooth. But they didn't properly...
Google Review
- August 16, 2020
Just purchased my first Mercedes-Benz 8 days ago; I am glad I chose the right dealership! Just purchased my first Mercedes-Benz 8 days ago; I am glad I chose the right dealership!Carlos Escobar was our sales representative and provided OUTSTANDING no hassle service, he was professional, patient and...
Response from the owner Replied: Fabio, Thanks for sharing your thoughts about your experience working with Carlos, Hector, and Rosa here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
My ML 350 have had over 10 years, and taken very good care of. MB CG shows the same level of care and attention when servicing the car. Additionally, David Gossett who I worked with was understanding, and knowing that I had a meeting to get My ML 350 have had over 10 years, and taken very good care...
Response from the owner Replied: Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
Very pleased with the attentiveness Mr.Tony Fuentes provided me with being my first time @ this Dealer. Although I must say everyone in the Customer Service Counter were very nice and professional. The only thing that did not meet my Very pleased with the attentiveness Mr.Tony Fuentes provided me...
Response from the owner Replied: Thank you, Niki, so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 16, 2020
I am very happy and grateful for the excellent customer service we received at the dealer, specially Carlos Escobar. He treated us AMAZING! He was also very knowledgeable about the car and was able to give us great recommendations that I am very happy and grateful for the excellent customer service...
Response from the owner Replied: Hi Vania,We are very happy to have provided you with such a positive experience with Carlos! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Yelp Review
- August 15, 2020
Fernando my Service Advisors' Is great. He gets my vehicles in and out in a timely manner. I really appreciate it. Thank you
Google Review
- August 14, 2020
Response from the owner Replied: Thank you for sharing your experience with us, Sebastian! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
(Translated by Google) The worst are a liar(Original)Lo peor son uno mentiroso
Response from the owner Replied: Hello,We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
(Translated by Google) Excellent work (Original)Excelente trabajo
Response from the owner Replied: Thank you for your review and for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Smooth, fast and very corteous. THe only negative point was the concierge service, where they show you how the car works. That was rushed and extremely superficial. But overall very good experience
Google Review
- August 14, 2020
Excellent Service
Response from the owner Replied: Thank you, Maria! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
I had Excellent Service
Google Review
- August 14, 2020
Always excellent, efficient, and courteous service every time!
Google Review
- August 14, 2020
Great service. Exceeded expectations.
Response from the owner Replied: Thank you so much, Angie, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Ask for Tony. He has helped me with my AMG phenomenally.
Response from the owner Replied: Hi Jess,Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please contact me at your earliest convenience. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
excellent service, very friendly agent congratulations, good job
Response from the owner Replied: Ana, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Always a pleasant experience. An exceptional staff all around.
Response from the owner Replied: Thank you, Nelson, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Very profesional and fast service . My account assigned representative Byron Soler was awesome!!!! Thank you
Response from the owner Replied: AnaLuisa, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Left by Edson P.
Truly the best or nothing! Great service, fast and on point. Thanks for everything!!!
Response from the owner Replied: Hello Edson,Thanks for your feedback on your recent visit to Mercedes-Benz of Coral Gables. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Frankie Cao is an outstanding service adviser ! Thanks
Response from the owner Replied: Marcos, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Frankie here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Left by Sasha K.
Great experience at the service department as usual. Byron S. is my adviser and he always takes great care of me. I recommend that you ask for him if possible. He always keeps me informed throughout the process. He had my car dropped off at my house when it was complete. Thanks!
Response from the owner Replied: Thank you so much, Sasha, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Byron and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
For leasing, don't go here. The service is really not worth the price tag unfortunately. The brand should really exemplify the service but you just end up paying premium for the name.
Response from the owner Replied: Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Great customer service! My sales representative, Carlos Pereda found me exactly what I was looking for. Very Happy with my new car.
Response from the owner Replied: Ana, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Left by Scott O.
David G was awesome...I was in and out with the rental within 15 minutes and contacted me promptly when the vehicle was ready. Great. easy experience.
Response from the owner Replied: Thank you for sharing your experience with us, Scott! We're happy to hear it went well and we truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Dave my service advisor kept me up-to-date on what was being done which made me feel at ease, and being as difficult as I amI appreciate it very much.First class experience all the way.
Response from the owner Replied: Thank you for sharing your experience with us, Sebastian! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Service is consistently great. Pleasant, efficient, courteous. Other dealerships should come and take notes on how customers should be treated
Response from the owner Replied: Thanks, Jonathan, for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 14, 2020
Excellent experience. My service advisor, Dave Gossett is a gentlemen andan extremely courteous, professional and a very knowledgable person. He makes your visit to the agency a pleasure. You should make an effort tohave more people as service advisors like Mr. Gossett. Thank You
Google Review
- August 14, 2020
Left by Safiya S.
After having such a bad experience at MB Miami Autonation, I left and went to Coral Gables where Jorge & George went up and beyond to accommodate me & fix the issue MB Miami Autonation iniated. Im so appreciative of their service and recommend them & this location to everyone. Thank you.
Response from the owner Replied: Thanks, Safiya, it's great to hear that our service team was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 13, 2020
Response from the owner Replied: AnaLuisa, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 13, 2020
Response from the owner Replied: Ana, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 12, 2020
Response from the owner Replied: Raimundo, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 12, 2020
Response from the owner Replied: Luis, Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 12, 2020
Response from the owner Replied: Marcos, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Frankie here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 12, 2020
(Translated by Google) Excellent service and attention, Mr. Carlos is the best(Original)Excelente servcio y atencion, el Sr. Carlos es el mejor
Response from the owner Replied: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 11, 2020
Just purchased my first Mercedes-Benz 8 days ago; I am glad I chose the right dealership!Carlos Escobar was our sales representative and provided OUTSTANDING no hassle service, he was professional, patient and was able to answer all our questions during the test drive.In addition he made us feel...
Response from the owner Replied: Fabio, Thanks for sharing your thoughts about your experience working with Carlos, Hector, and Rosa here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 10, 2020
Response from the owner Replied: Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 10, 2020
Left by Olga B.
Response from the owner Replied: Thank you, Olga! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 10, 2020
Left by Mari C.
Response from the owner Replied: Thank you, Mari, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 10, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback, Cesar. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 07, 2020
Response from the owner Replied: Hi Jose,We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 07, 2020
Response from the owner Replied: Thank you so much, Angie, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 06, 2020
Response from the owner Replied: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 05, 2020
Response from the owner Replied: Hello,We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 05, 2020
Left by Samantha G.
Response from the owner Replied: Thank you, Samantha, for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- August 05, 2020
Also helped me and he was awesome. Like usual you guys really provide a great service that I don't mind paying extra for.
Dealer response from DealerRater Replied: Hello Heidi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- August 05, 2020
Response from the owner Replied: Thank you for the great rating, Chema! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
Response from the owner Replied: Thank you, Brandon, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
Response from the owner Replied: Hi James,We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
(Translated by Google) Since 2001 I have been a client of Bill Ussery motors, Coral Gables and I have never had a complaint about the attention, service, kindness and good treatment of the staff of this Mercedes Benz dealership. Special mention deserves Mr. Frank Portillo, who has been my sales...
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
Desde el ao 2001 soy cliente de Bill Ussery motors, Coral Gables y nunca he tenido una queja de la atencin, del servicio, de la amabilidad y buen trato del personal de este concesionario Mercedes Benz. Mencin especial merecen el Sr. Frank Portillo, quien ha sido mi representante de ventas por todos...
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
Response from the owner Replied: We are very happy to have provided you with such a positive experience, Rosany! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
Left by Sasha K.
Response from the owner Replied: Thank you so much, Sasha, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Byron and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 03, 2020
(Translated by Google) Spectacular, we were attended by Mr. Jose Artiles, super polite, responsible, friendly and efficient, the most important thing he helped us to solve the problem very quickly, he deserves the 5 stars(Original)Espectacular, nos atendi el Sr. Jose Artiles, sper educado,...
Response from the owner Replied: We are very happy to have provided you with such a positive experience, Rosany! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Yelp Review
- August 03, 2020
Great experience at the service department as usual. My adviser Byron S. is awesome. Always takes great care of me and keeps me informed throughout the process. They dropped the car off at my house when finished too. Thanks!
Google Review
- August 01, 2020
Response from the owner Replied: Thanks, Raquel, we appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Response from the owner Replied: Thank you for your review and for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Left by Safiya S.
Response from the owner Replied: Thanks, Safiya, it's great to hear that our service team was able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Service department is outstanding!! Ive been there for maintenance and they are amazing.Jose Artiles is the best service manager Ive ever had the pleasure to meet . Great follow up and best customer service Ive ever had.I dont ever write reviews but I felt compelled because I always leave that...
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear that Jose took such good care of you. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Google Review
- August 01, 2020
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear that Jose took such good care of you. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Left by Vania H.
Response from the owner Replied: Hi Vania,We are very happy to have provided you with such a positive experience with Carlos! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Response from the owner Replied: Thank you, Niki, so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- August 01, 2020
Response from the owner Replied: Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 31, 2020
Left by Jorge B.
(Translated by Google) Excellent attention as always. Speed and efficiency. Undoubtedly Mercedes Benz class service !!(Original)Excelente atencin como siempre. Velocidad y eficiencia. Sin dudas servicio clase Mercedes Benz !!
Cars.com Review
- July 31, 2020
Excellent service, Rosi is very good service adviser
Dealer response from DealerRater Replied: Hi Yara, Thank you for sharing your experience with us! We're happy to hear our staff was able to take great care of you and listen to all of your needs. We truly appreciate your feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 30, 2020
Response from the owner Replied: Thank you, Mitchell! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 30, 2020
Left by Gabriela B.
Response from the owner Replied: Thank you for the 5-star rating, Gabriela! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 30, 2020
Very pleased with the attentiveness Mr.Tony Fuentes provided me with being my first time @ this Dealer. Although I must say everyone in the Customer Service Counter were very nice and professional. The only thing that did not meet my expectations was the Car Wash.* Needs Improvement*
Response from the owner Replied: Thank you, Niki, so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 30, 2020
Response from the owner Replied: Ana, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 30, 2020
Response from the owner Replied: Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 30, 2020
Left by Scott O.
Response from the owner Replied: We appreciate your business, Scott, and our team looks forward to serving you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 30, 2020
They were all great. I went there for the first time for the recall on my car and everything was smooth. But they didn't properly wash my car, neither inside nor outside.Update 7/29/2020: It was very crowded even tho the increasing covid numbers in Miami. However, they were quite fast to do my...
Google Review
- July 29, 2020
Left by Jose M.
Response from the owner Replied: Hi Jose, thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 29, 2020
Response from the owner Replied: Thank you, Nelson, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 27, 2020
Taking my car in for service is always a pleasure thanks to Frankie Cao. He always is on top of everything and never makes me wait to be helped. Highly recommend Frankie and MB of Coral Gables to anyone that wants top notch service. Keep up the great work.
Dealer response from DealerRater Replied: Hello Javier, We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 26, 2020
Left by Edson P.
Response from the owner Replied: Hello Edson,Thanks for your feedback on your recent visit to Mercedes-Benz of Coral Gables. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 25, 2020
Response from the owner Replied: Thanks, Jonathan, for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 25, 2020
Response from the owner Replied: Thank you, Ivete, for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 24, 2020
Response from the owner Replied: Hi Vania,We are very happy to have provided you with such a positive experience with Carlos! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 24, 2020
Left by Giorgio P.
Response from the owner Replied: Thank you, Giorgio, for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 24, 2020
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback, Luis. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 24, 2020
I'VE BEEN COMING HERE FOR MANY YEARS AND NEVER HAD A BAD EXPERIENCE OR PROBLEM WITH THE SERVICE AT YOUR DEALERSHIP ! TONY FUENTES HAS BEEN MY SERVICE ADVISOR FOR MANY YEARS . THE STAFF IS ALWAYS COURTEOUS AND POLITE WHENEVER I'VE COME INTO THE DEALERSHIP AND NOW WITH THE PANDEMIC OCCURRING THEY'RE...
Dealer response from DealerRater Replied: Hello, Stuart, Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 23, 2020
Left by Liliana C.
Response from the owner Replied: Liliana, thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 23, 2020
Response from the owner Replied: Thank you, Maria! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 21, 2020
Left by Helmar H.
good friendly quick efficient ( but expensive) service at a moment's need without appointment
Dealer response from DealerRater Replied: Helmar, thank you for sharing your feedback. It's great to hear that our team was able to help and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 20, 2020
Very pleased with the attentiveness Mr.Tony Fuentes provided me with being my first time @ this Dealer. Although I must say everyone in the Customer Service Counter were very nice and professional. The only thing that did not meet my expectations was the Car Wash. * Needs Improvement*
Response from the owner Replied: Thank you, Niki, so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 20, 2020
Left by Lourdes F.
Response from the owner Replied: We appreciate you taking the time to leave us the good feedback, Lourdes. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 20, 2020
Amazing customer service and I felt very safe during the Covid situation.
Dealer response from DealerRater Replied: Hi, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 20, 2020
Response from the owner Replied: Thank you, Steven, for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 17, 2020
Left by Vania H.
I am very happy and grateful for the excellent customer service we received at the dealer, specially Carlos Escobar. He treated us AMAZING! He was also very knowledgeable about the car and was able to give us great recommendations that helped us to make our decision for the 2020 AMG C63 Coupe! I...
Response from the owner Replied: Hi Vania,We are very happy to have provided you with such a positive experience with Carlos! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 17, 2020
My ML 350 have had over 10 years, and taken very good care of. MB CG shows the same level of care and attention when servicing the car. Additionally, David Gossett who I worked with was understanding, and knowing that I had a meeting to get to got me a loaner and on my way quickly. Top notch, and...
Response from the owner Replied: Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 17, 2020
Left by Marko L.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 16, 2020
(Translated by Google) Excellent service from the staff, they helped me in every possible way and treated me like a gentleman, thank you, I will definitely buy my cars again. (Translated by Google) Excellent service from the staff, they helped me in every possible way and treated me like a...
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Coral Gables! Congrats on your new purchase, and let us know if we can be of any more assistance!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 16, 2020
Left by Mariela S.
(Translated by Google) Very kind since I arrived, super attentive attention they fixed my car super fast ... the super clean place .....And they even wanted to pay for my Uber if they didn't have someone to take me (Translated by Google) Very kind since I arrived, super attentive attention they...
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team, Mariela. We're glad to hear we delivered such a great experience! We appreciate your business.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 16, 2020
Service department is outstanding!! Ive been there for maintenance and they are amazing.Jose Artiles is the best service manager Ive ever had the pleasure to meet . Service department is outstanding!! Ive been there for maintenance and they are amazing.Jose Artiles is the best service manager Ive...
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear that Jose took such good care of you. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 15, 2020
Response from the owner Replied: Hi Jess,Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please contact me at your earliest convenience. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
I went to fix the AC of my car and TONY the guy who helped me. Charged me a crazy amount to get it fixed. I asked for the estimate he sent me a page that didnt specify nothing. Just showed labor cost and parts cost. I asked him for the parts numbers and when I looked up the parts online he was...
Google Review
- July 14, 2020
Left by Francesco P.
THE BEST OR NOTHING!!
Response from the owner Replied: Thank you so much, Francesco, for choosing Mercedes-Benz of Coral Gables! Congrats on your new purchase, and let us know if we can be of any more assistance!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Service is on point, Frankie Cao is the best advisor ever!!
Response from the owner Replied: Thank you for your business and this review. We're happy to hear Frankie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
It's all about the Coral Gables, Fl. team, they are attentive, responsive and professional.
Response from the owner Replied: Thank you so much for your excellent review, Samir! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Service Department and loaner department had great customer service skills, they reminded me why i lease Mercedes Benz above the rest
Google Review
- July 14, 2020
Left by Raul G.
Best service of and of the MB dealers and I have used several.
Response from the owner Replied: Thanks, Raul, for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
As always, Mercedes-Benz of Coral Gables provides excellent service, along with professional and friendly staff as you arrive and depart location.
Response from the owner Replied: It's great to hear, Barbara, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Byron Soler is a fabulous representative of Mercedes of Coral Gables! His level of customer service stands out, not only within his industry, but among providers of customer service worldwide!
Response from the owner Replied: Hello Ron,Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Left by Jennifer F.
David is exceptional!! He is professional, efficient and meets my expectation of the Mercedes culture.
Response from the owner Replied: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Dave Goset is my service person. I have had nothing but easy, efficient experiences orchestrated by Dave. My most recent experience was stress free, contact free, sanitary and a total pleasure. Thank you, Dave!!
Google Review
- July 14, 2020
Left by Lisa M.
very patient employees. very polite and helpful. great experience despite Covid!
Response from the owner Replied: Thank you, Lisa, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Left by Mark T.
Great experience, as always, at Mercedes-Benz Coral Gables. Thank you to Jose Artiles, my service advisor, for all the great help with my pre-road trip inspection. I always love the TLC you give my GL450...and to me too!
Response from the owner Replied: Hello Mark,Thank you for taking the time to write this review and let us know how we are doing! Our customers are our top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Coral Gables are glad to have you as a customer.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Left by Ximena D.
Great service overall. Marcos Gonzlez was awesome!
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Second time I had my tires rotated there at almost $70.00 and only realized after I was almost home that they did not reset/adjust the pressure. This same thing happened the last time as well. Not happy. The small details count the most.
Response from the owner Replied: Hi,Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so we can learn more about your visit?Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Marcos Gonzalez in the service department, truly makes you one of the family at MB of Coral Gables!
Response from the owner Replied: We are very happy to hear that Marcos provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Left by Jeffrey F.
Coral Gables Mercedes is all about customer service. The best car dealership I have dealt with. First rate in all respects. David Gossett has been my service advisor for several years. Highly recommend David. He is professional, honest and responsive.
Response from the owner Replied: Thank you, Jeffrey. It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Left by Ileana E.
The best care someone can ask for. Marcos Gonzalez has been my service advisor for many years and one of the many reasons I keep buying from MB of Coral Gables.
Response from the owner Replied: Ileana, thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Tony Fuentes in the service department is exemplary! This dealership is attentive to your needs and provides excellent service.
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 14, 2020
Response from the owner Replied: It's great to hear, Barbara, that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 13, 2020
Left by Francesco P.
Response from the owner Replied: Thank you so much, Francesco, for choosing Mercedes-Benz of Coral Gables! Congrats on your new purchase, and let us know if we can be of any more assistance!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 13, 2020
Left by Emilio F.
Great service. Service Rep, Alex Morales, was very knowledgeable and informed me of my options. The car was ready on-time, as always.
Dealer response from DealerRater Replied: Emilio, thank you for your review, it's wonderful to hear that Alex delivered such a great experience. We look forward to seeing you next time! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Cars.com Review
- July 12, 2020
Vehicle developed issues over the weekend and had to be dropped off after hours. Key drop process was easy. Service was fast, friendly and efficient.
Dealer response from DealerRater Replied: Thanks for your review, Ivy! It's great to hear that you had such a positive service experience. We look forward to seeing you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 11, 2020
Left by Ileana E.
Response from the owner Replied: Ileana, thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 11, 2020
Every time I visit the service department I always leave delighted with the customer service I receive specially from the Service Manager Lorena she is always committed to making sure the customer is well taking care of and satisfy with the service from the service department Thank you
Dealer response from DealerRater Replied: Thank you for your review and kind words for Lorena! We appreciate your business and look forward to seeing you again here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 10, 2020
Service department is outstanding!! Ive been there for maintenance and they are amazing. Jose Artiles is the best service manager Ive ever had the pleasure to meet . Great follow up and best customer service Ive ever had.I dont ever write reviews but I felt compelled because I always leave that...
Response from the owner Replied: Thank you for sharing your experience with us! We're happy to hear that Jose took such good care of you. We truly appreciate your feedback!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 08, 2020
Response from the owner Replied: Hi,Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so we can learn more about your visit?Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 08, 2020
Tony Fuentes in the service department is exemplary! This dealership is attentive to your needs and provides excellent service.
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 06, 2020
Response from the owner Replied: Ana, thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 06, 2020
Response from the owner Replied: Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 05, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 05, 2020
Response from the owner Replied: Thank you for the great rating, Tom! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 04, 2020
Left by Ximena D.
Response from the owner Replied: Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 03, 2020
Response from the owner Replied: We are very happy to hear that Marcos provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- July 03, 2020
Everyone was very professional and courteous. Repairs were completed on time and my vehicle was also cleaned and disinfected. Val was very helpful, as usual, and afford me several options on what services would be beneficial. Overall excellent service!
Dealer response from DealerRater Replied: Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- July 02, 2020
(Translated by Google) Excellent service from the staff, they helped me in every possible way and treated me like a gentleman, thank you, I will definitely buy my cars again.(Original)Exelente servicio del.personal me alludaron en todos los aspectos posibles y me trataron como un caballero gracias...
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Coral Gables! Congrats on your new purchase, and let us know if we can be of any more assistance!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 01, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 01, 2020
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Coral Gables! Congrats on your new purchase, and let us know if we can be of any more assistance!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 01, 2020
Left by Jennifer F.
Response from the owner Replied: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 01, 2020
Google Review
- July 01, 2020
Google Review
- July 01, 2020
Response from the owner Replied: Hello Lissa,We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- July 01, 2020
Response from the owner Replied: Thank you, Eric, for taking the time to share your thoughts on working with Nick, Matias, Stephanie, and the rest of our team. We're glad to hear we delivered such a great experience!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 30, 2020
Dave Goset is my service person. I have had nothing but easy, efficient experiences orchestrated by Dave.My most recent experience was stress free, contact free, sanitary and a total pleasure. Thank you, Dave!!
Yelp Review
- June 29, 2020
Great experience here today and left with a new car within 2 hours. Painless, knowledgeable, and pleasant to deal with. So glad we ended up here to purchase our car! Ask for Flo (Florian).
Google Review
- June 28, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a 5 star review, Marcos. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 28, 2020
Left by Jeffrey F.
Response from the owner Replied: Thank you, Jeffrey. It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Cars.com Review
- June 27, 2020
Left by Gabriel M.
Fast, Good, Effective and Courteous is the service received from Byron Soler at the Mercedes of Coral Gables.
Dealer response from DealerRater Replied: Hi Gabriel, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Byron was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- June 27, 2020
Response from the owner Replied: Thank you for your business and this review. We're happy to hear Frankie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 27, 2020
Left by Mariela S.
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team, Mariela. We're glad to hear we delivered such a great experience! We appreciate your business.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 27, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, Karen. Your rating mean a lot to us. We're glad we were able to help and we hope to see you again!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 27, 2020
Response from the owner Replied: Thank you, Isabel! We appreciate your business and our team looks forward to serving you again soon!Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 26, 2020
Left by Mariela S.
(Translated by Google) Very kind since I arrived, super attentive attention they fixed my car super fast ... the super clean place .....And they even wanted to pay for my Uber if they didn't have someone to take me home after leaving my vehicle there .... without saying more obviously 5 stars .......
Response from the owner Replied: Thank you for taking the time to share your thoughts on working with our team, Mariela. We're glad to hear we delivered such a great experience! We appreciate your business.Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- June 25, 2020
Response from the owner Replied: Thank you for the 5 star review of Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Yelp Review
- June 23, 2020
I brought my car in for my first maintenance; not only is maintenance overpriced ( I purchased a maintenance program with the lease which was supposed to include everything, and all of a sudden I need a tire rotation which is added to the cost of maintenance?) but during a time of pandemic , I would...
Google Review
- June 22, 2020
Response from the owner Replied: Hello Jennifer,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager