Google Review
- February 23, 2020
Left by Enrique C.
Response from the owner Replied: Thank you for the great review, Enrique! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 22, 2020
Response from the owner Replied: Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com
Google Review
- February 22, 2020
Left by Tamara B.
Great experience. Staff is very professional and polite. Particularly service manager Marcos Gonzlez. The service was done on time and efficient. The dealer facilities were clean and comfortable.
Response from the owner Replied: Hello Ms Bolivar,Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com
Google Review
- February 21, 2020
Response from the owner Replied: Thank you for the great review, Orlirio! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 21, 2020
My advisor, Frankie Cao, provided excellent customer service. My appointment was for 8:30a. No wait. Courtesy car provided. No wait. Frankie provided updates. Service completed as promised. My car was delivered by Reyneir who configured a few things for me. He was delightful. Car returned...
Response from the owner Replied: Hi Enid, We are very happy to hear that Frankie and the service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- February 21, 2020
Left by Alvaro S.
Response from the owner Replied: Hi Alvaro, We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!
Google Review
- February 21, 2020
Left by Jackelyn M.
Response from the owner Replied: Thank you, Jackelyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.
Google Review
- February 21, 2020
Response from the owner Replied: Hi Ramon, thank you for the 5-star rating, we look forward to seeing you again!
Google Review
- February 20, 2020
Response from the owner Replied: Thank you, Orestes! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.
Google Review
- February 20, 2020
Response from the owner Replied: Jody, thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 20, 2020
Left by Jeanette F.
Response from the owner Replied: Thank you for the great rating, Jeanette! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 19, 2020
$700.00 for fluid changes, lolSo now when the car gets home my husband is going to check everything to see if it was actually done. That is a lot of money for 1hr worth of work and simple fluid changes when the car doesnt even have 20k on it. Again, $700.00 for fluid changes! Hahahhahahha, that is...
Response from the owner Replied: Hi JenniferWe thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to discuss further, please feel free to reach out to me so that I can assist.Sincerely,Richard Santalla, Service Director at 786-413-1423 or Richard.santalla@mbcoralgables.com.
Cars.com Review
- February 18, 2020
Brough my car in for repairs. Stephanie, Matias and Richard are the best. Mechanics Shop and Customer Service is FANTASTIC. They have made me a customer for Life. No other place compares to MERCEDES BENZ OF CORAL GABLES. I RECOMMEND THIS DEALERSHIP IF YOU WANT YOUR MERCEDES FIXED RIGHT THE FIRST TIME.
Dealer response from DealerRater Replied: Hello Mr. Garcia, Thank you for your business and this review. We're happy to hear Stephanie, Matias, Richard, and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com
Google Review
- February 18, 2020
Response from the owner Replied: We appreciate you taking the time to leave a 5-star review. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- February 17, 2020
Left by Mary C.
Response from the owner Replied: Hi Mary, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com
Google Review
- February 16, 2020
Left by Bryan W.
I had a great experience at MB in the Gables! They took my car first thing in the morning, and had it ready the same day. My loaner was amazing, and it was ready to go when I arrived! Easy process! Marcos did a great job of explaining everything. Seamless process!
Response from the owner Replied: Thank you, Bryan Wisotsky! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com.
Google Review
- February 15, 2020
Left by Gilda P.
Response from the owner Replied: Hello Ms Pastor-Hernandez,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com
Google Review
- February 14, 2020
Left by Hedieh S.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 13, 2020
Jose has consistently provided exceptional service for my C300 throughout my time here in Miami. Very responsive, skilled, and professional. I highly recommend Jose as a service professional and I know I can count on him to provide the highest quality of service for my car.
Response from the owner Replied: Hello Mr. Feist,Thank you for sharing your feedback! Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority and we are glad to hear you enjoyed your experience. It was a pleasure having you at the dealership and we look forward to seeing you again.Richard Santalla, Service Director786-413-1423 or Richard.santalla@mbcoralgables.com
Google Review
- February 13, 2020
Left by Samantha N.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables, Samantha! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 13, 2020
Response from the owner Replied: Hi,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 13, 2020
Left by Michael B.
Response from the owner Replied: Thank you Mr. Borell! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.
Google Review
- February 13, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 12, 2020
Left by Gianfranco P.
(Translated by Google) Optimal service, thanks!(Original)Optimo servicio, gracias!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Cristina, thank you for the 5-star rating! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 12, 2020
Left by Nubia G.
Response from the owner Replied: Thank you for the great review, Nubia! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Cars.com Review
- February 12, 2020
Excellent B1 service at MB of coral gables , thanks to Jose Artiles my service advisor for all the help and follow up . Well continue to do all of our service work at MB of Coral Gables. Thanks for all the help .
Dealer response from DealerRater Replied: Hi! Thank you for your business and this review. We're happy to hear that Jose and the rest of our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Google Review
- February 12, 2020
Left by Gianfranco P.
Optimo servicio, gracias!
Cars.com Review
- February 12, 2020
Frankie Cao in the service department is THE guy to go to. Always exceptional.
Dealer response from DealerRater Replied: Mr. Sierra, thank you so much for sharing your feedback, it's great to hear that Frankie has provided you with such wonderful customer service! Best, Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com.
Cars.com Review
- February 12, 2020
The 4 center caps for my tires for my GLE 350 were scratched during the service. I have sent email with pictures , text with pictures and several calls to my service advisor and so far no answer. This is not acceptable .
Dealer response from DealerRater Replied: Hello, I am sorry to hear that you did not have a satisfactory visit at Mercedes-Benz of Coral Gables and I apologize for the lack of communication. Please feel free to reach out to me directly, I would like to see if I can turn this around for you. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com.
Google Review
- February 09, 2020
Left by David S.
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!Hector BritoSales Manager786-413-1309 or Hector.brito@mbcoralgables.com
Google Review
- February 09, 2020
Left by Devin B.
This location was not the closest service center to me, but it's worth the drive.
Response from the owner Replied: Hi Devin,Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. All of us at Mercedes-Benz of Coral Gables are glad to have you as a customer.Richard SantallaService Director 786-413-1423 or Richard.santalla@mbcoralgables.com.
Google Review
- February 09, 2020
Response from the owner Replied: Juan,Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables.
Google Review
- February 08, 2020
Response from the owner Replied: Hey JEAN FRANCOIS,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 08, 2020
Response from the owner Replied: Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 08, 2020
Response from the owner Replied: Hey Deborah Malca,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 08, 2020
Response from the owner Replied: Thank you, Carlos, for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 08, 2020
Left by Rene M.
Nuestra completa experiencias con todo el personal de Mercedes-Benz en Feb. 6 y 7 de Coral Gables, principalmente con el Sr. Freddy Espinoza, Assistant Service Manager, fue excelente.
Response from the owner Replied: Gracias Rene , Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con su presencia y apoyo.
Google Review
- February 08, 2020
Left by Rene M.
(Translated by Google) Our complete experiences with all Mercedes-Benz staff on Feb. 6 and 7 of Coral Gables, primarily with Mr. Freddy Espinoza, Assistant Service Manager, was excellent.(Original)Nuestra completa experiencias con todo el personal de Mercedes-Benz en Feb. 6 y 7 de Coral Gables,...
Response from the owner Replied: (Translated by Google) Thanks Rene,We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience.It is an honor for us to have had your presence and support.(Original) Gracias Rene , Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con su presencia y apoyo.
Google Review
- February 08, 2020
Always a very good experience. Marcos Gonzalez is an excellent Service Advisor.
Response from the owner Replied: Hi Steve-Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!Sincerely,Richard Santalla, Service Director at 786-413-1423 or Richard.santalla@mbcoralgables.com.
Google Review
- February 07, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 07, 2020
Response from the owner Replied: Hi Ana Elena , We appreciate you taking the time to leave us the five star rating!. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!
Google Review
- February 07, 2020
Left by Jeanna K.
Response from the owner Replied: Hey Jeanna ,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 07, 2020
We want to thank Mrs Estephanie Segovia fot her first class customer service, it was fast, clear and complete. We received the results of visual car inspection and the car washed and clean inside. Thank you very much. We will recommend Mercedes Benz Coral Gables to others. Yours Martha and Mauricio
Response from the owner Replied: Hi Mauricio , We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Google Review
- February 07, 2020
Response from the owner Replied: Hi Marta Ferrer, We appreciate you taking the time to leave us the great feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!
Google Review
- February 07, 2020
Response from the owner Replied: Hi stephanie munoz, We appreciate you taking the time to leave us the five star rating. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!
Google Review
- February 07, 2020
Response from the owner Replied: Thank you for the five star review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables!
Google Review
- February 06, 2020
Response from the owner Replied: Hey Adele,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 06, 2020
Response from the owner Replied: Hey Adele,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 06, 2020
Following the campaign of Mercedes Benz ( Bolt replacement) We took our car to the dealer of Coral Gables, when picking up it had two stains on the driver's seat when we saw then we claimed the delivery service and they showed us a photo where they looked something blurry the stains, curiosly that...
Response from the owner Replied: Thank you Natacha for letting us know about this issue. We apologize for any problem this has caused. Our goal is always that our customers leave our dealership 100% satisfied. We would appreciate if you can contact us.Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com.
Google Review
- February 05, 2020
Great sales team and great service
Response from the owner Replied: Thank you, Jorge,It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come!
Yelp Review
- February 05, 2020
The worst Mercedes car dealer of all time! Do NOT go there if you are looking for professional and great service. Brought my G63 AMG (under warranty) down there to get fixed and they told me to go to a local body shop to my issue (car was tilting on one side) fixed because they didn't want to deal...
Google Review
- February 05, 2020
Left by Luisa S.
Excellent service and courtesy from all personnel involved.
Google Review
- February 05, 2020
Left by Edward H.
Great service as always! Jesus made sure all my needs were met.
Response from the owner Replied: We are so glad to hear that Edward. We agree that Jesus is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- February 05, 2020
Left by William A.
Response from the owner Replied: Hey William,Thank you for choosing Mercedes-Benz of Coral Gables! Our team was happy to assist you. Come back soon if there's anything else we can help you with!
Google Review
- February 05, 2020
My service representative was a man named Valentine. He was exceptional in all aspects.Professional, informative and knowledgable. He did his utmost best in a warm and personal way to make sure I was in and out of there as fast and as comfortably as possible. Mercedes Benz in Coral Gables does...
Google Review
- February 04, 2020
Left by Scarlette T.
Response from the owner Replied: Hi Scarlette, We appreciate you taking the time to leave us the good feedback. We're looking forward to your next visit with us at Mercedes-Benz of Coral Gables!
Google Review
- February 04, 2020
Had a wonderful experience at my first visit. Thank you.
Response from the owner Replied: Hi Marlene,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com
Google Review
- February 04, 2020
Response from the owner Replied: Sobre,Thank you for the great review! We sincerely appreciate your business at Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com.
Google Review
- February 02, 2020
(Translated by Google) very good service, the car was very good and Jos Artiles served us very well and with a lot of professionalism(Original)muy buen servicio, el carro qued muy bien y Jos Artiles nos atendi muy bien y con mucho profesionalismo
Google Review
- February 02, 2020
Left by Armando R.
Excellent service and customer friendly. Beyond expectations. Only recommendation is to improve snacks in the break room, but I wasn't there for snacks anyways. Location also excellent to walk over to Miracle Mile and enjoy a good meal/shopping while car is serviced.
Google Review
- February 01, 2020
Google Review
- February 01, 2020
Google Review
- February 01, 2020
Left by William P.
Great service.
Google Review
- January 31, 2020
Left by Kerry D.
The time had come to replace the tires on my 2014 E350. The timing was good because Mercedes-Benz of Coral Gables had a special for the month of January. Aldo Guerra explained how it would be best to change all four tires, get the alignment, and receive the best discount available. Good advice....
Google Review
- January 31, 2020
Jose Artiles goes beyond the call of his duty to satisfy his client! I highly recommend him and he should be recognize for his true dedication to others.
Response from the owner Replied: We are so glad to hear that, Besty. We agree that Jose is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 30, 2020
Left by Muriel M.
Google Review
- January 30, 2020
Google Review
- January 30, 2020
Left by Kristin P.
I recently dropped my car off for two new tires and service. The staff at the dealership is so helpful and welcoming. They kept me informed every step of the way and offered me and amazing loaner so I was not inconvenienced. Mercedes Benz of Coral Gables is the best car dealership to have a...
Google Review
- January 29, 2020
muy buen servicio, el carro qued muy bien y Jos Artiles nos atendi muy bien y con mucho profesionalismo
Google Review
- January 29, 2020
Left by Constance K.
From out of town. My car had an issue, which your service department handled promptly and courteously.
Yelp Review
- January 29, 2020
I just have one word - WOW! We had a very negative experience at this dealership about 9 years ago, and when an engine light on my brand new GLE lit up, I dreaded the idea of going there this week. We spend winters in FL so we've been lucky that our MBs never has any issues and we didn't have to...
Google Review
- January 29, 2020
Left by Eberhard L.
Great German-American service at all times.
Cars.com Review
- January 29, 2020
Left by Raul L.
Service experience was seamless and quick , Loaner was ready and the work took less time than expected . Real quality from dealer
Google Review
- January 28, 2020
Google Review
- January 28, 2020
Left by Anne B.
Google Review
- January 28, 2020
Left by Alberto T.
Outstanding !! Mr. Bob Anderson is the Best, Highly Recommended !!
Google Review
- January 27, 2020
Left by Odalys T.
Google Review
- January 26, 2020
Sales Representative Jorge Quevedo delivered a great buying experience! During the lease negotiations, he was extremely honest about the price of the vehicle (cap cost), price of financing (money factor) and the mileage limit. I would definitely recommend both Jorge and Mercedes-Benz of Coral Gables...
Response from the owner Replied: Thank you, Richard. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 26, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 26, 2020
Left by Lourdes Z.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 26, 2020
Left by Saul C.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 25, 2020
Google Review
- January 25, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 24, 2020
Again, Another great service department visit. Courteous personnel and my service advisor "Rosie Ruiz" as always outstanding
Response from the owner Replied: We are so glad to hear that! We agree that Rosie is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 23, 2020
Left by Edilberto N.
Id like to express my gratitude to your dealer. Every time I get a service in there, Im very satisfied. You have very qualified personal on service department, Ive been assisted by David and Stephanie , theyre both great. Im looking forward to keep in service my new C-300 in there for years to come....
Google Review
- January 23, 2020
Left by Andrea T.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 23, 2020
Val Sanchez is amazing!! Best service experience ever. Thank you so much!
Cars.com Review
- January 22, 2020
My vehicle required a roadside assistance. Theres guys handled everything. From the person answering the phone to the service coordinator to the roadside assistance people and the technician working on the vehicle was nothing but a pleasure could not ask for a better dealership. Love the experience...
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Yelp Review
- January 22, 2020
Great service and location. Ralph Perez was very courteous and professional in helping me choose the right vehicle. Very impressed by service department as well.
Google Review
- January 21, 2020
Google Review
- January 21, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 21, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 21, 2020
Left by Magaly D.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business.
Google Review
- January 20, 2020
Left by Maximiliano C.
Response from the owner Replied: Thank you, Maximiliano. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 19, 2020
Left by Enrique A.
Response from the owner Replied: Thank you, Enrique. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 19, 2020
Response from the owner Replied: Thank you, Trini. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 19, 2020
Left by Mirta M.
The agent was great and the service also.The only thing was cheap was charging $5 for the fuel on the loaner car.I was used to a higher standard of courtesy from M Benz. Thanks.
Google Review
- January 19, 2020
Left by Donna H.
Response from the owner Replied: Thank you, Donna. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 19, 2020
Left by Ximena R.
Response from the owner Replied: Thank you, Ximena. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 18, 2020
Left by Sam G.
service was wonderful .
Response from the owner Replied: Thank you, Sam. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 18, 2020
Left by Joshua G.
Our service rep was very professional and thorough!Will definitely return for our oil changes.
Response from the owner Replied: Thank you, Joshua. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 17, 2020
Response from the owner Replied: Thank you, Maria. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 17, 2020
Response from the owner Replied: Thank you, Sylvia. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 17, 2020
Response from the owner Replied: Thank you, Eddie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 17, 2020
Fernando Rengifo - superb customer service, as always.
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 14, 2020
Freddy was a true gentleman! Service was on time and my car was washed and vacuumed! Love the service!
Response from the owner Replied: We are so glad to hear that Susan. We agree that Freddy is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 14, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 13, 2020
Left by Anjali C.
Response from the owner Replied: Thank you, Anjali. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 13, 2020
Great service
Response from the owner Replied: Thank you, Mileydi. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 13, 2020
Left by Aida S.
Great service, as always!
Google Review
- January 12, 2020
Left by Joachim H.
Response from the owner Replied: Thank you, Joachim. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Left by Susan G.
Response from the owner Replied: Thank you, Susan. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 12, 2020
Response from the owner Replied: Thank you, Budd. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 12, 2020
Left by Claudio A.
I was switching brand and Jorge was patience and Kind all the time. Its hard today a Good consultant such as him. The whole experience at the dealership was amazing.
Google Review
- January 12, 2020
Left by Jaime C.
I've been coming here for years, Aldo Guerra the service advisor is exceptional.
Response from the owner Replied: Thank you, Jaime. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 11, 2020
A totally wonderful experience!
Response from the owner Replied: Thank you, Irasema. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 11, 2020
Very good service by Marcos Gonzalez; a little problem with getting my loaner
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 11, 2020
Left by George A.
This Dealership actually cares about you an your car. I would like to mention 2 people that made my experience exceptional: Matias Scolnik and Frankie Cao. Thank you guys for your help with my car.
Response from the owner Replied: Thank you, George. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 11, 2020
Left by Mayra M.
Excellent service. Jesus Romero took my car quickly, despite not having an appointment and not being my service advisor. He is now!!! Very professional and friendly. Thank you!!
Response from the owner Replied: Thank you, Mayra. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 11, 2020
Left by Katherine F.
They were quick, efficient & professional.
Response from the owner Replied: Thank you, Katherine. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 10, 2020
Left by James M.
The MBCG service team is top notch. My service adviser, Val, always provides detailed explanations of the maintenance recommended, and each time I use their services for maintenance or repairs, I know my car is in good hands. Val also helps me understand what is needed to keep my car running great.
Response from the owner Replied: We are so glad to hear that. We agree that Val is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- January 09, 2020
Response from the owner Replied: Thank you, Andres. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 09, 2020
Byron Soler is the man!!! He truly understands what top level customer service is that I know Mercedes is trying to live up to!!!
Google Review
- January 09, 2020
Left by Jacinto F.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 09, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- January 08, 2020
Left by Ismael M.
A good experience, good service and solved the vehicle problems, I recommend it to anyone
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 08, 2020
great service
Response from the owner Replied: Thank you, Jennifer. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 07, 2020
Left by Saralee L.
Response from the owner Replied: Thank you, Saralee. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 07, 2020
Response from the owner Replied: Thank you, Enrique. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 07, 2020
Left by Ivett D.
Response from the owner Replied: Thank you, Hector. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 05, 2020
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 04, 2020
Google Review
- January 04, 2020
Left by Mark G.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- January 03, 2020
Response from the owner Replied: Thank you, David. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 03, 2020
Matias Best AMG technician ever, knows how to take care of my SLS AMG. Never going again to another dealer!! Coral gables service is N1 in Miami.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 02, 2020
like always, very efficient and friendly service. Best dealer.
Response from the owner Replied: Thank you, Miguel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 02, 2020
Absolutely the Best Mercedes Benz dealer ive been to for service....I just serviced my new 2020 GLC bc window malfunction, my advisor Dave Gossett immediately got me an apt early morning, i was in/out 5-10 min w new loaner vehicle, within 2 hours car washed, vacuumed, with defective window switch...
Response from the owner Replied: We are so glad to hear that, Pablo. We agree that Dave is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Yelp Review
- January 02, 2020
Absolutely the best Mercedes Dealership for sales and service, treats each customer with professional courtesy and unrelenting customer satisfaction.I purchased my 2020 GLC special order with Carlos Pereda my ling time sales person and finance personnel Rosa Rosiano who i have purchased many cars in...
George P. Replied: Thank you, Pablo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- January 01, 2020
Response from the owner Replied: Thank you, Thea. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Response from the owner Replied: Thank you, Michel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Loreta S.
Response from the owner Replied: Thank you, Loreta. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 31, 2019
Left by Giancarlo R.
Great attention to detail, high quality service.
Google Review
- December 30, 2019
I had a great experience with Ivan Silva at Mercedes Benz of Miami. He is very kind, knowledgeable & great personality, Good people must be the Brazilian culture. I wish he was around for my previous purchases. Thank you Ivan the Great and his TEAM, they are the best.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 30, 2019
Left by Aliaksei V.
If you are looking great service to treat your MB this is the right place. Customer service very professional. Highly recommend this place.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Yelp Review
- December 29, 2019
My husband and I went here yesterday. The car salesman we were given was absolutely horrible. He was such a nice man... but would not stop talking. He talked 100000+ words a minute and didn't listen to us at all. He kept on trying to show us cars he liked instead of what we wanted. He also pushed...
George P. Replied: Hi Macy - we are disappointed to hear this was your experience and would like to discuss your experience further. Would you mind if we called you to review your experience further? Your complete satisfaction in doing business is valuable to us.
Cars.com Review
- December 28, 2019
Service was on time and my service adviser did his best to accommodate me
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- December 27, 2019
Left by Luis C.
excellent service excellent care and communication
Cars.com Review
- December 26, 2019
Left by Fidel P.
Great service department, Guillermo is an asset to this company. Would highly recommend the service department, however, not the new car sales.
Google Review
- December 24, 2019
Left by Luis R.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Martha. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Daniel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Left by Carlos J.
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Christine. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Barbara. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Response from the owner Replied: Thank you, Jorge. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 24, 2019
Left by Frank D.
Exceptional service again. Thank you Frankie and team.
Cars.com Review
- December 24, 2019
Tony Feuntes is truley exceptional very professional and experienced service writer I have my car because of him service Repair was great and timely Excellent overall experience
Dealer response from DealerRater Replied: We are so glad to hear that! We agree that Tony is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 22, 2019
Left by Ronald G.
Very quick. Very responsive to my need for quick loaner.
Google Review
- December 20, 2019
Excellent attention, Freddy Espinosa had personalized attention at all times, I recommend 100%
Response from the owner Replied: We are so glad to hear that! We agree that Freddy is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 20, 2019
Outstanding customer service and professional dedicated staff that go beyond and above to ensure your new car purchase is done effortlessly.I just picked up my GLC and Carlos Pereda was my sales person - he truly is different than any other Mercedes salesperson i have ever met over past 15 years...
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Left by Alexander S.
My Car was towed for gas fumes leaking out of the car, pretty new 2017 c 300 coupe. Staff over the phone is very friendly and professional, they informed me about updates on my car and had a great positive energy. Mercedes are the best and it shows at Mercedes of Coral gables Rosie Ruiz has been...
Response from the owner Replied: Thank you, Alexander. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 19, 2019
Left by Robert S.
Google Review
- December 18, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 17, 2019
Incredible service. Dave Gossett took care of the issue within hours. I was able to go the to office holiday party and return to find the car ready to go.. Unexpected and greatly appreciated! Thank you.
Google Review
- December 17, 2019
The work was done promptly. I had made an appointment online which the service tech apparently could not readily find in the system.
Response from the owner Replied: Thank you for the feedback, Leon.
Google Review
- December 16, 2019
Excellent Service Experience! Waiting Room is very spacious and comfy
Google Review
- December 16, 2019
true professionals great service experience
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 15, 2019
Left by Jeffrey E.
very efficient and organized
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 15, 2019
Left by Camilo C.
Absolutely stunned at how professional they were and how quickly they helped from the get-go. I will definitely return for anything I need in the future.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 14, 2019
Very quick and efficient
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 14, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 14, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 14, 2019
Left by Maria G.
Great service! It is easy and convenient and the customer service is excellent! Frankie Cao is amazing, updates you constantly regarding your car during service!
Google Review
- December 14, 2019
Left by Steven E.
David Gosset, service writer, takes all the trouble and stress out of getting ones car serviced. He is truly a gentleman.
Google Review
- December 13, 2019
Excellent Services. Thanks Stephanie Segovia for everything
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Left by Hernando D.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Left by Andre E.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Jose Artiles has great customer services and he went above and beyond to help me!!Thank you Jose!!
Google Review
- December 11, 2019
Left by Margaret S.
Great "service B" from start to finish. Made appointment online, dropped off car and was offered free Lyft home. Paid online, less than original quote, and received text when car was ready. Couldn't have been easier or more professional. Thanks to Dave and whole team.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
As always, outstanding service! Thank you Stephanie!
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 11, 2019
Left by Marc B.
Fast, reliable, thorough and professional. Service Director Richard Santalla and his team are second to none.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
choose another dealer
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- December 10, 2019
Left by Tanika D.
Response from the owner Replied: Thank you, Tanika. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 10, 2019
Response from the owner Replied: Thank you, Adriana. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 09, 2019
My girlfriend and I went to go look at a Mercedes A220 this past weekend. She currently has an Audi with two payments left on her lease. We went there with the intentions of test driving and seeing numbers. Upon arriving we were assigned a sales rep by the name of JOE BARACALDO. We sat at his desk...
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- December 07, 2019
Response from the owner Replied: Thank you, Andre. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 06, 2019
Great experience as always. This service center has amazing managenent. Marcus, my advisor is amazing! Replaced my 4 tires and spent less than I was quoted by the big name tire shop in town.
Response from the owner Replied: Thank you, Joe. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 06, 2019
Response from the owner Replied: Thank you, Gina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 05, 2019
Left by Rafael F.
Response from the owner Replied: Thank you, Rafael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 05, 2019
Was truly great perfect service marcos is great
Google Review
- December 05, 2019
Left by Allen C.
Marcos Gonzalez was very helpful and kept me informed of the work needed to be done and had the car ready for me as promised. MB of Coral Gables is my new dealership due to the service I received.
Response from the owner Replied: We are so glad to hear that Allen. We agree that Marcos is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- December 05, 2019
I live in Sunny Isles and so Coral Gables is not convenient for repairs (as opposed to Ft. Lauderdale, Coconut Creek), however, for the past 2 years I have only done servicing at Coral Gables because it is exceptional service, and wonderful professional representatives. I have bought previous...
Dealer response from DealerRater Replied: Thank you, Joel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Michael J.
Response from the owner Replied: Thank you, Michael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Alexander S.
My Car was towed for gas fumes leaking out of the car, pretty new 2017 c 300 coupe. Staff over the phone is very friendly and professional, they informed me about updates on my car and had a great positive energy. Mercedes are the best and it shows at Mercedes of Coral gables Rosie Ruiz has been...
Response from the owner Replied: Thank you, Alexander. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 04, 2019
Left by Valentin V.
Mr. Tony Fuentes, Service Advisor made sure that my experience was the best. Thanks for the polite, urgent and excellent service and for the loaner. Everything was done the same day. Thanks again.
Response from the owner Replied: We are so glad to hear that Valentin. We agree that Tony is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- December 04, 2019
Excellent work, fast and courteous. Nuff said.I always feel like I am the most important client. Tony Fuentes is a real pro. Considerate ,polite and efficient
Google Review
- December 04, 2019
Crowded but that is for a reason, isn't it?
Google Review
- December 04, 2019
Response from the owner Replied: Thank you, Marlon. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 02, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 02, 2019
Response from the owner Replied: Thank you, Vince. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- December 01, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 29, 2019
Outstanding service and a great experience overall. Dave Gossett is a fantastic service coordinator and made the process smooth and enjoyable. Mercedes-Benz of Coral Gables has the best trained service department by far, always professional and efficient.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 28, 2019
Left by German S.
Response from the owner Replied: Thank you, German. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 28, 2019
Response from the owner Replied: Thank you, Marine. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 27, 2019
(Translated by Google) The attention of Mr. Tony in the area of very professional and always willing to help(Original)La atencin de parte del sr Tony en el area de parte muy Profecional y siempre dispuesto ayudar
Response from the owner Replied: (Translated by Google) Thank you. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- November 27, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 26, 2019
Left by Valmy N.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 26, 2019
La atencin de parte del sr Tony en el area de parte muy Profecional y siempre dispuesto ayudar
Google Review
- November 26, 2019
Services excellent
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 26, 2019
Best dealer in town.
Google Review
- November 26, 2019
Fredy did an outstanding job!
Response from the owner Replied: Thank you, James. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 26, 2019
Great Service and Rene Garcia amazing person. He offered me a great deal on my new MB. Thanks.
Response from the owner Replied: We are so glad to hear that John. We agree that Rene is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 25, 2019
Response from the owner Replied: Thank you, Elfred. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 25, 2019
Response from the owner Replied: Thank you, Jorge. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 25, 2019
Thank you to Juan Toro and Alain Espinosa for their great help!We are very grateful. Both of them are excellent and are highly recommended.
Response from the owner Replied: We are so glad to hear that, Miriam. We agree that Juan and Alain are great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 24, 2019
(Translated by Google) Excellent attention and willingness to collaborate.Congratulations!!(Original)Excelente atencin y disposicin de colaboracin.Felicitaciones!!
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 24, 2019
Left by Albert P.
Exceptional attention. Timely repair as promised. Kudos to Mike Munoz, Richard Santalla and his team
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 23, 2019
Left by Maria M.
be careful with the service to your car, they like to charge for random things without permission. They charged me $130 for an alignment on my first service to my car when it was brand new and only had 10,000. Don't think I'll lease my car from here ever again.
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- November 23, 2019
Truly exceptional services. Marcos is always very helpful. Samir went out of his way to assist me.
Response from the owner Replied: We are so glad to hear that. We agree that Marcos is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 22, 2019
Response from the owner Replied: Thank you, Rachel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you, Nati. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 22, 2019
Excelente atencin y disposicin de colaboracin.Felicitaciones!!
Google Review
- November 22, 2019
Left by Taylor M.
Always wonderful at Mercedes
Response from the owner Replied: Thank you, Taylor. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 20, 2019
Everything about Mercedes Benz is exceptional, including the service.
Google Review
- November 19, 2019
Left by Edel G.
Response from the owner Replied: Thank you, Edel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 19, 2019
Left by Eladio C.
Response from the owner Replied: Thank you, Eladio. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 17, 2019
Left by Maria R.
The whole experience was exceptional! Specially Dave, my service advisor, was very professional, very nice and very helpful. Thank you for your services
Google Review
- November 17, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 17, 2019
Response from the owner Replied: Thank you, Luis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 17, 2019
Left by Shire L.
Response from the owner Replied: Thank you, Douglas. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 16, 2019
Left by Yvonne D.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 16, 2019
Left by Amjad B.
The best...
Response from the owner Replied: Thank you, Amjad. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Left by Jenny R.
Response from the owner Replied: Thank you, Jenny. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Left by Anna M.
Response from the owner Replied: Thank you, Anna. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 15, 2019
Thank you Mercedes
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- November 14, 2019
It was the first time taking our new MB in for service. It was in an out very quickly so I was happy about that.
Response from the owner Replied: Thank you, Edward. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 14, 2019
Left by Martha R.
Response from the owner Replied: Thank you, Martha. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 13, 2019
Response from the owner Replied: Thank you, Ana. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 13, 2019
Response from the owner Replied: Thank you, Pere. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Jon. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 12, 2019
Response from the owner Replied: Thank you, Doris. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 11, 2019
Left by Michael M.
When my prior lease ended, I was not sure what to get next. After looking at every make & model; Buick, Lincoln, Audi, Volvo, BMW I decided to check out what Mercedes Benz had available last Saturday, not expecting to drive out in one but thanks to the superb team there, I did!!!!!!! I am shorter...
Response from the owner Replied: Thank you, Michael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 10, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Yelp Review
- November 10, 2019
Unfortunately such a bad experience. Even if the people tried to be nice, their actual actions and end result is what counts. Took my car there for an easy fix and when I picked it, 4 light bulbs were off. They fixed two of them but refused to fix the others because they insisted it shouldn't be...
George P. Replied: Hi Jose - we are disappointed to hear this was your experience and would like to discuss your experience further. Would you mind if we called you to review your experience further? Your complete satisfaction in doing business is valuable to us.
Google Review
- November 09, 2019
Response from the owner Replied: Thank you, David. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 09, 2019
Response from the owner Replied: Thank you, Vanessa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- November 08, 2019
Everyone I came in contact with was friendly and helpful. In exactly 1 hr, I got my car back, clean and serviced! Wonderful!
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 08, 2019
Left by Leslie F.
Quick, attentive, always ready to answer your questios
Response from the owner Replied: Thank you, Leslie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 07, 2019
Response from the owner Replied: Thank you, Walter. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 07, 2019
Left by Ed M.
Response from the owner Replied: Thank you, Ed. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Yelp Review
- November 07, 2019
Amazing experience today just like 19 years ago. I have bought 17 vehicles from Bill Ussury Motors and everytime the experience is expectional from the buying process to service is one of a kind. My service advisor of 19 years is Mr Marcos Gonzalez he is simply the best and someone I consider like a...
Google Review
- November 07, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 06, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 06, 2019
Left by Cassie P.
I had a great experience getting my car serviced as usual at Mercedes Benz in Coral Gables. Great experience!
Google Review
- November 05, 2019
Left by Spencer S.
I was hesitant to purchase another Mercedes out of state after my experience with a lesser dealership in North Carolina. But after doing a bit or research on MB Coral Gables and their staff, I decided to reach out. Jessica Gonzalez and Florian Grandi followed up with me immediately, sharing...
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 04, 2019
SERVICE MANAGER BYRON SOLER IS THE BEST SERVICE MANAGER I HAVE EVER MET IN 55 YEARS ! NEVER BEEN TAKEN CARE OF AT ANY BUSINESS BY ANY STAFF MEMBER BETTER, MORE EFFICIENT OR MORE PROFESSIONAL THAN WE ARE ALWAYS TREATED BY BYRON SOLER ! ! ! GOD BLESS BYRON SOLER AND MERCEDES BENZ ! ! ! ! !
Response from the owner Replied: We are so glad to hear that. We agree that Byron is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 04, 2019
My service advisor was Ivan Gonzalez he thinks he knows it all and don't let you get a word in at all. He had my car returned to me and didn't check or acknowledge my vehicle issues things small as head lights. He said auto nation was garbage because he worked there I'll go back there before I go...
Google Review
- November 04, 2019
Asst. Service Mgr. Jesus Romero is a true professional. He handles all service matters in a very skilled manner and explains the various issues and options. Highly recommended.
Response from the owner Replied: We are so glad to hear that, John. We agree that Jesus Romero is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- November 02, 2019
Everything was done correctly. The car was ready at the promised time.
Response from the owner Replied: Thank you, Alberto. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- November 01, 2019
Left by Alina M.
Everything about my recent service was the usual five star rating. Congratulations for being consistently outstanding. Special thanks to Valentin Sanchez for his coordination of the service and the loaner.. Everyone else who may not be named here, but who is part of this great team also...
Cars.com Review
- November 01, 2019
Left by Yeny R.
The service is always excellent, the staff is very friendly and Jesus My service advisor was very nice. Got me on a loaner in 10 minutes and called me when the car was ready.
Dealer response from DealerRater Replied: We are so glad to hear that, Yeny. We agree that Jesus is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 31, 2019
Response from the owner Replied: Thank you, Josh. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 29, 2019
Response from the owner Replied: Thank you, Manuel. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 28, 2019
Mercedes Benz of Coral Gables is always a good experience about Service !!!
Google Review
- October 28, 2019
First of all I HAVE to say that this review is well OVERDUE! I just moved back to the States and I decided to lease AGAIN from Mercedes Benz Coral Gables for many reasons. Let me just give HONOR to where HONOR is due: Damian Stiep (sales rep) is AMAZING! He helped me so much the first time I leased...
Response from the owner Replied: We are so glad to hear that Samantha. We agree that Damian is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 27, 2019
Left by Ivor N.
Response from the owner Replied: Thank you, Ivor. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 27, 2019
Response from the owner Replied: Thank you, Lester. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 26, 2019
Response from the owner Replied: Thank you, Richard. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 25, 2019
Left by Daylin P.
Response from the owner Replied: Thank you, Daylin. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 25, 2019
Response from the owner Replied: Thank you, Francesco. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 25, 2019
Left by Melissa N.
Always professional and courteous.
Response from the owner Replied: Thank you, Melissa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 25, 2019
All work was done promptly and correctly. Loaner was excellent and obtained without hassle. Doesn't really get much better. MBCG never lets me down despite competing obligations. Always feel as if my car is the most important. Great service advisor with sincere interest in making things right,...
Google Review
- October 24, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 24, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 24, 2019
Great costumer service!
Google Review
- October 24, 2019
Jose Artiles is a stellar employee! Jose also strives for perfection and customer satisfaction.
Response from the owner Replied: We are so glad to hear that, Besty. We agree that Jose is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Cars.com Review
- October 24, 2019
Left by Angel V.
Jorge Quevedo is an outstanding representative of Mercedes Benz. This is our 4th Mercedes purchased from Mr. Quevedo. The buying process has always been easy and expedient. All we have to do is call Mr. Quevedo who immediately makes time to us at our convenience. Once at the dealership, it only...
Dealer response from DealerRater Replied: We are so glad to hear that, Angel. We agree that Jorge is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 23, 2019
Left by Julieta C.
Response from the owner Replied: Thank you, Julieta. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Left by James F.
Response from the owner Replied: Thank you, James. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
Great service!
Response from the owner Replied: Thank you, Leandro. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 22, 2019
I had such a bad experience with Carlos sales manager. I book my appointment 3 hours in advance and i said exactly what car i am interested. They brought me wrong car and i was waiting for 1.5 h and i left.He even dont call me to understand why i left, he just texted me on the next day.Honestly i...
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- October 21, 2019
Response from the owner Replied: Thank you, Bernard. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 19, 2019
Response from the owner Replied: Thank you, Christopher. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 19, 2019
(Translated by Google) Professionalism, excellence, quality not only with work but also human, it is expensive but worth it(Original)Profecionalismo ,exelencia,calidad no solo con el trabajo si no humana,es caro pero vale la pena
Google Review
- October 18, 2019
My Service was Excellent
Response from the owner Replied: Thank you, Diego. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 18, 2019
Great service
Google Review
- October 18, 2019
Left by Henri J.
Response from the owner Replied: Thank you, Henri. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 18, 2019
Dave is the best... so accommodating and helpful. No matter what he goes above and beyond to make things as simple as possible (paying, dropping off the car, flexible timing, etc.) His upbeat personally and solution based attitude is the epitome of Mercedes excellence. They are lucky to have him.
Response from the owner Replied: We are so glad to hear that Bailey. We agree that Dave is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 18, 2019
Left by Gary F.
my service adviser, alex morales, was just great. made the whole experience.. and getting out in 2 1/2 hours cant be beat
Google Review
- October 16, 2019
Response from the owner Replied: Thank you for the rating, Veronica!
Cars.com Review
- October 14, 2019
My service professional, Marcos Gonzalez, is the real reason I continue to buy cars from this agency 7 or 8 by now - it's all about the service. Marcos always takes care of my issues - he is terrific - efficient, knowledgeable, courteous and patient. I only wish the cars were as good as the service!
Dealer response from DealerRater Replied: Thank you, William. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 14, 2019
I normally never leave a review unless the customer service is exceptional and this is one of those times. I had the pleasure of having Jorge Quevedo who took care of me as if I was family. I would highly recommend him and his coworkers any time! Thank you Mercedes Benz of Coral Gables!
Response from the owner Replied: Thanks, Victor; we appreciate your recommendation!
Cars.com Review
- October 14, 2019
Excellent service. My Service Consultant, Marcos Gonzalez is always outstanding!!
Dealer response from DealerRater Replied: Thank you, Sheldon. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 14, 2019
Left by Jose F.
They will sell you a car and then make their money on service. Lies after lies, they will tell you its not covered and provide you with documents of the policies dated to 2009. STAY AWAY! The first time I had a serious issue with service, the service manager admitted that they were at fault for...
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- October 14, 2019
Left by Claudia P.
Everyone was, as always, courteous, professional and a pleasure. Dave Gosset makes a customer feel lreally taken care of. He is excellent to work with.
Response from the owner Replied: Thanks, Claudia! We're always happy to help!
Google Review
- October 13, 2019
Left by Steve C.
great purchase experience we thank Robert for helping acquire a new GLE $%)
Response from the owner Replied: Thank you, Steve. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 13, 2019
Left by Victor L.
excellent service
Response from the owner Replied: Thanks, Victor, for your feedback!
Google Review
- October 13, 2019
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 13, 2019
Great service! Dave Gossett was on top of having car ready when I arrived to pick it up. No complaints!
Dealer response from DealerRater Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 12, 2019
Left by William L.
Every detail of the service was handled in an exceptional manner.The reason I bought a Mercedes was the fact that it would be serviced at Mercedes-Benz of Coral Gables I've been a customer for over 30 years. Frankie Cao was terrific and arranged for my car to be returned at my condo rather than...
Response from the owner Replied: We are so glad to hear that, William. We agree that Frankie is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 12, 2019
Service writer Tony Fuentes at Mercedes Benz of Coral Gables is the absolute best. He made my experience at Mercedes Benz a pleasure.
Google Review
- October 11, 2019
SERVICE MANAGER BYRON SOLER IS THE BEST SERVICE MANAGER I HAVE EVER MET IN 55 YEARS ! NEVER BEEN TAKEN CARE OF AT ANY BUSINESS BY ANY STAFF MEMBER BETTER, MORE EFFICIENT OR MORE PROFESSIONAL THAN WE ARE ALWAYS TREATED BY BYRON SOLER ! ! ! GOD BLESS BYRON SOLER AND MERCEDES BENZ ! ! ! ! !
Response from the owner Replied: We are so glad to hear that. We agree that Byron is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 10, 2019
Left by Luis M.
Response from the owner Replied: Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 10, 2019
Left by Roberto H.
(Translated by Google) Very good service and exceptional speed(Original)Muy buen servicio y una rapidez excepcional
Response from the owner Replied: (Translated by Google) Thanks Roberto. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias Roberto. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Google Review
- October 10, 2019
Left by Roberto H.
Muy buen servicio y una rapidez excepcional
Google Review
- October 10, 2019
I travel 30 miles to this location for the GREAT customer service from Freddy Espinosa and the friendly staff. Best location in South Florida!
Google Review
- October 09, 2019
I highly recommend Robert Corso, as a sales representative he gave an excellent service. The language wasn't a barrier for him. Thank you Mr. Corso
Response from the owner Replied: We are so glad to hear that. We agree that Robert is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 09, 2019
Left by Gabriella B.
Response from the owner Replied: Thank you, Gabriella. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 08, 2019
Jose Artiles did a terrific job w/ my C300 benz
Response from the owner Replied: We are so glad to hear that. We agree that Jose is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 08, 2019
Response from the owner Replied: Thank you, Roney. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- October 08, 2019
MB Coral Gables is a world class dealership and an asset to the Mercedes-Benz brand. From sales to service, they are top notch.
Dealer response from DealerRater Replied: Thank you, Rich. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 06, 2019
Left by Erica G.
Response from the owner Replied: Thank you, Erica! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 06, 2019
Jose Artiles did a terrific job w/ my C300 benz
Google Review
- October 05, 2019
Couldn't be better....Tip my hat.
Response from the owner Replied: Thank you, Charbel! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 04, 2019
Response from the owner Replied: Thank you, Mark! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 04, 2019
Left by Joel S.
Dear Jose Artiles,I want to share with you that your service was spectacular!! I am truly impressed with the customer satisfaction effort, the professionalism and the followup that I received. To say that I am truly satisfied is an understatement. Not only do I have a great car but the service...
Response from the owner Replied: We are so glad to hear that Joel. We agree that Jorge is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out
Google Review
- October 04, 2019
One of the reasons we chose Mercedes is because of their amazing service. Always happy to visit this location.
Response from the owner Replied: Thank you, Catherine! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 04, 2019
After dealing with auto nation Mercedes (Miami and Ft Lauderdale as previous satisfied client) i have changed my dealer to Mercedes Coral Gables and my recent customer service experience purchase today of 2020 GLC was outstanding. My sales rep Carlos Pereda was thorough, and focused on ensuring i...
Response from the owner Replied: We are so glad to hear that! We agree that Carlos is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out
Cars.com Review
- October 03, 2019
My service advisor, Mr. Gossett, was awesome! He made everything right and perfect. As a result of his efforts, my day proceeded as planned.
Dealer response from DealerRater Replied: Thank you, Albert. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 03, 2019
Left by Luis M.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2019
Left by Julian S.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 02, 2019
awful service
Response from the owner Replied: We are very sorry to hear about your experience. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-0092 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- October 01, 2019
Left by Kari M.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- October 01, 2019
Left by Ana B.
Prompt courteous service. Marcos Gonzalez is a pleasure to work with.
Response from the owner Replied: We are so glad to hear that! We agree that Marcos is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- October 01, 2019
Prompt courteous service. Marcos Gonzalez is a pleasure to work with.
Google Review
- September 30, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 30, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 30, 2019
Great costumer services, clean and well organized facility, friendly staff
Dealer response from DealerRater Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 29, 2019
Smooth Transaction
Google Review
- September 29, 2019
Great service !! Jesus was definitely the man.
Google Review
- September 29, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 29, 2019
Left by Edward H.
Great service !! Jesus was definitely the man.
Response from the owner Replied: We are so glad to hear that Edward. We agree that Jesus is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 29, 2019
Smooth Transaction
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 28, 2019
Reggie was amazing and was so easy to deal with. He made a painful process simple and I was in and out quickly. I highly recommend!
Google Review
- September 28, 2019
Jose Artiles did a terrific job w/ my C300 benz
Cars.com Review
- September 28, 2019
I am always happy with the service and personal attention I receive whenever I have to use MBCG.
Dealer response from DealerRater Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 27, 2019
Left by Cori S.
Reggie was amazing and was so easy to deal with. He made a painful process simple and I was in and out quickly. I highly recommend!
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 27, 2019
El mejor servicio! Excelente! Gracias
Google Review
- September 27, 2019
Through the entire process of diagnosing my car's issues Guillermo kept me calm and informed. The process of getting a Courtesy Car was seamless and easy as well. I Love this dealership!
Google Review
- September 27, 2019
The service department here is amazing. They actually fix things properly, keep you updated and have loaners available. Very happy here. They have restored my faith (somewhat) in mercedes.Benz ft lauderdale and the autonation benz dealers are the worst!I have had great luck with my gls amg and...
Google Review
- September 27, 2019
Left by Maria M.
El mejor servicio! Excelente! Gracias
Google Review
- September 27, 2019
The service department here is amazing. They actually fix things properly, keep you updated and have loaners available. Very happy here. They have restored my faith (somewhat) in mercedes.Benz ft lauderdale and the autonation benz dealers are the worst!I have had great luck with my gls amg and...
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 27, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 27, 2019
Left by Jill O.
Through the entire process of diagnosing my car's issues Guillermo kept me calm and informed. The process of getting a Courtesy Car was seamless and easy as well. I Love this dealership!
Response from the owner Replied: We are so glad to hear that Jill. We agree that Guillermo is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 26, 2019
The service department here is amazing. They actually fix things properly, keep you updated and have loaners available. Very happy here. They have restored my faith (somewhat) in mercedes.Benz ft lauderdale and the autonation benz dealers are the worst!I have had great luck with my gls amg and...
Google Review
- September 26, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 26, 2019
Left by Fernando V.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 26, 2019
Always excellent service and on time delivery. Great communication between service department and client.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 25, 2019
Service on my vehicle, with Tony Fuentes was great, professional quality appointment as always!
Google Review
- September 25, 2019
Amazing experience today just like 19 years ago. I have bought 17 vehicles from Bill Ussury Motors and everytime the experience is expectional from the buying process to service is one of a kind. My service advisor of 19 years is Mr Marcos Gonzalez he is simply the best and someone I consider like...
Google Review
- September 25, 2019
Left by Michael R.
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 25, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 25, 2019
Service on my vehicle, with Tony Fuentes was great, professional quality appointment as always!
Response from the owner Replied: We are so glad to hear that! We agree that Tony is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 25, 2019
Amazing experience today just like 19 years ago. I have bought 17 vehicles from Bill Ussury Motors and everytime the experience is expectional from the buying process to service is one of a kind. My service advisor of 19 years is Mr Marcos Gonzalez he is simply the best and someone I consider like...
Response from the owner Replied: Thank you, Ephraim! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 24, 2019
(Translated by Google) Excellent attention, people like Stephany show that they love what they do every day. Professionalism and dedication mark the great deference in people. Thank you.(Original)Excelente atencin, personas como Stephany demuestran que aman lo que hacen da a da. Profesionalismo y...
Google Review
- September 24, 2019
(Translated by Google) An excellent trap(Original)Un trap exelente
Google Review
- September 24, 2019
The MBCG service team is great. My service adviser, Val, and the MBCG team provide detailed explanations of the maintenance recommended, and each time I use their services for maintenance or repairs, I know my car is in good hands.
Google Review
- September 24, 2019
Always great to visit service department.. Courteous personnel and my service advisor "Rosie Ruiz" truly outstanding
Google Review
- September 24, 2019
Jose Artiles did a terrific job w/ my C300 benz
Google Review
- September 24, 2019
Very efficient and cordial people to work with.
Google Review
- September 24, 2019
Mercedes Benz of Coral Gables always delivers. There diagnostic check up is key to maintain or Mercedes.....Software updates and occasional recalls. Employees are professional and punctual with repair time. They even have express service for the hard working folk with out much time to kill.Many many...
Google Review
- September 24, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 24, 2019
Jose Artiles did a terrific job w/ my C300 benz
Response from the owner Replied: We are so glad to hear that. We agree that Jose is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 24, 2019
(Translated by Google) Excellent attention, people like Stephany show that they love what they do every day. Professionalism and dedication mark the great deference in people. Thank you.(Original)Excelente atencin, personas como Stephany demuestran que aman lo que hacen da a da. Profesionalismo y...
Response from the owner Replied: (Translated by Google) Mr. Vitale. We are very happy to hear this. We agree that Stephany is very good at her job. We will make sure to let you know about your good comments.(Original)Mr. Vitale. Estamos muy felices de escuchar esto. Nosotros estamos de acuerdo con que Stephany es muy bueno en su trabajo. Nos aseguraremos de dejarle saber sobre tus buenos comentarios.
Google Review
- September 24, 2019
Left by Cori S.
Google Review
- September 24, 2019
Left by Susanne S.
Always great to visit service department.. Courteous personnel and my service advisor "Rosie Ruiz" truly outstanding
Google Review
- September 24, 2019
Excelente atencin, personas como Stephany demuestran que aman lo que hacen da a da. Profesionalismo y dedicacin marcan la gran deferencia en las personas. Gracias.
Google Review
- September 24, 2019
Mercedes Benz of Coral Gables always delivers. There diagnostic check up is key to maintain or Mercedes.....Software updates and occasional recalls. Employees are professional and punctual with repair time. They even have express service for the hard working folk with out much time to kill.Many many...
Response from the owner Replied: We are so glad to hear that! We agree that Jose is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 24, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 24, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 23, 2019
Response from the owner Replied: Thank you, Luis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 23, 2019
Response from the owner Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 23, 2019
Left by Claudio M.
Response from the owner Replied: Thank you, Claudio. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 23, 2019
Google Review
- September 22, 2019
Left by Giraldo V.
(Translated by Google) An excellent trap(Original)Un trap exelente
Response from the owner Replied: (Translated by Google) Thanks, Giraldo. We are always happy to help and appreciate when our clients let us know that they have had an exceptional experience. It is an honor for us to have had your presence and support.(Original)Gracias, Giraldo. Nosotros estamos siempre contentos de ayudar y apreciamos cuando nuestros clientes nos dejan saber que han tenido una experiencia excepcional. Es un honor para nosotros haber contado con tu presencia y apoyo.
Cars.com Review
- September 22, 2019
A very long wait to get a loaner. About 45 minutes. And loaner was all Scratch on the outside with less than 6,000 miles
Google Review
- September 22, 2019
Left by Kirsti M.
Very efficient and cordial people to work with.
Response from the owner Replied: Thank you, Kirsti. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 22, 2019
Left by Hilda H.
Response from the owner Replied: Thank you, Hilda. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 22, 2019
Response from the owner Replied: Thank you, Luis. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 21, 2019
Response from the owner Replied: Thank you, Paula. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 21, 2019
Left by Carlos M.
Great service!
Response from the owner Replied: Thank you, Carlos. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 19, 2019
Response from the owner Replied: Thank you, Zimri! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 19, 2019
Left by Ricardo B.
Response from the owner Replied: Thank you, Ricardo! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 19, 2019
Left by Camilo A.
Response from the owner Replied: Thank you, Camilo! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Left by Marc K.
Response from the owner Replied: Thank you, Marc! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Response from the owner Replied: Thank you, Linnett! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Response from the owner Replied: Thank you, Zoraya! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Left by Milton G.
Response from the owner Replied: Thank you, Milton! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 18, 2019
Amazing experience today just like 19 years ago, I have bought 17 vehicles from Bill Ussury Motors and everytime the experience is expectional from the buying process to service is one of a kind. my service advisor of 19 years is Marcos Gonzalez he is simply the best and someone I consider like a...
Cars.com Review
- September 18, 2019
Excellent service fast rapid response everyone friendly and helpful
Dealer response from DealerRater Replied: Thank you, William. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 18, 2019
Walked in with no prior relationship with the dealer and completed the entire transaction in about 2 hours (including trade).
Dealer response from DealerRater Replied: Thank you, David. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 17, 2019
Great Service..!
Google Review
- September 17, 2019
The service to my car was even faster than i expected, You Can't Replace a UniqueCustomerServiceExperience...Guillermo was amazing ...thanks.
Google Review
- September 17, 2019
Response from the owner Replied: Thank you, Linda! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- September 17, 2019
Excelente atencin from the person in charge of our repair. Time period was short and very easy going. Thank you
Dealer response from DealerRater Replied: Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 16, 2019
Response from the owner Replied: Thank you, Juan! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 13, 2019
Response from the owner Replied: Thank you, Jeannie. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Response from the owner Replied: Thank you, Christine. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Response from the owner Replied: Thank you, Gregory. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Response from the owner Replied: Thank you, Jose. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Left by Adolfo O.
Response from the owner Replied: Thank you, Adolfo. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
Aldo and Marcos always resolve the problems with my car quickly and are very friendly. Great customer service! The Coral Gables dealer is the best. I blew a tire and the MB Roadside assistance towed my car to Coral Gables Dealership as a courtesy. Thank you!
Response from the owner Replied: Thank you, Gonzalo! We're glad you found our team to be so supportive.
Google Review
- September 13, 2019
Great Service..!
Response from the owner Replied: Thank you, Othman. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business
Google Review
- September 13, 2019
The service to my car was even faster than i expected, You Can't Replace a UniqueCustomerServiceExperience...Guillermo was amazing ...thanks.
Response from the owner Replied: We are so glad to hear that Milly. We agree that Guillermo is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- September 10, 2019
Aldo and Marcos always resolve the problems with my car quickly and are very friendly. Great customer service! The Coral Gables dealer is the best. I blew a tire and the MB Roadside assistance towed my car to Coral Gables Dealership as a courtesy. Thank you!
Google Review
- September 10, 2019
The AC IN my MB stopped working suddenly. I didn't have an appointment, just showed up in hopes that it will be checked at least. Not only my car was checked but taken to service right away. In addition, I got a loaner MB even though I had no appointment. Alex Morales and other staff members...
Google Review
- September 10, 2019
great experience with rosie, really reactive and really professional. rest of the staff such as valet or desk people not really friendly... I don't think working for Mercedes is good for them...
Google Review
- September 10, 2019
Response from the owner Replied: Thank you, Andrea. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 09, 2019
Left by Celina A.
Response from the owner Replied: Thank you, Celina. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- September 07, 2019
Left by Maria W.
The AC IN my MB stopped working suddenly. I didn't have an appointment, just showed up in hopes that it will be checked at least. Not only my car was checked but taken to service right away. In addition, I got a loaner MB even though I had no appointment. Alex Morales and other staff members...
Response from the owner Replied: Thank you, Maria! We're glad we could exceed your expectations!
Google Review
- September 06, 2019
Left by Lech G.
Response from the owner Replied: Thanks for the rating, Lech!
Google Review
- September 05, 2019
Left by Joaquin G.
Response from the owner Replied: Thank you for the rating, Joaquin!
Google Review
- September 05, 2019
great experience with rosie, really reactive and really professional. rest of the staff such as valet or desk people not really friendly... I don't think working for Mercedes is good for them...
Response from the owner Replied: Thanks, Pierre; we're glad you had a great experience!
Google Review
- September 04, 2019
Left by Jean C.
Response from the owner Replied: Thank you, Jean.
Google Review
- September 04, 2019
Response from the owner Replied: Thank you for the rating, Eduardo!
Google Review
- September 03, 2019
(Translated by Google) The best(Original)Lo mejor
Google Review
- September 03, 2019
(Translated by Google) The best(Original)Lo mejor
Response from the owner Replied: (Translated by Google) Thanks, Franco!(Original)Gracias, Franco!
Google Review
- September 01, 2019
(Translated by Google) They have many good things, but they still lack some details of services, sales and customer service so that we ask to say it is 5 stars.(Original)Tienen muchas cosas buenas,pero todava le falta algunos detalles de servicios,ventas y atencin al cliente para que pidamos decir...
Google Review
- September 01, 2019
Fast friendly service.
Google Review
- September 01, 2019
Staff responded graciously and efficiently to my concerns.
Google Review
- September 01, 2019
It was truly a pleasure to negotiate my new SUV with these guys.I have bought and service several cars and trucks from Bill Ussery in CG and I will definitely continue to in the future.Thanks...
Google Review
- September 01, 2019
Excellent, all the staff!! Thank you...
Google Review
- September 01, 2019
My experience with the service department at Mercedes Benz of Coral Gables was excellent. My service advisor Guillermo Requena was very efficient and I would recommend him to any and all of my freinds that own a Mercedes Benz.
Google Review
- September 01, 2019
bad service here.
Google Review
- September 01, 2019
The work was done promptly even though I had not made an appointment.
Google Review
- September 01, 2019
Service rep was on time and everything went well . No complaints. Just another car service. Actually no bfd
Google Review
- September 01, 2019
Stephanie Segovia was truly a professional and super pleasant , she is the assistant Service manager ... I recommend her to anyone that does or chooses to do service there
Google Review
- September 01, 2019
A place where you are a client, they are professionals especially Stephanie Segovia, she is very professional and very nice person.congratulations to everyone!!!
Google Review
- September 01, 2019
Excellent service. Dave Gossett is the best.
Google Review
- September 01, 2019
quick, easy and friendly !! This is the best customer service dealership!
Google Review
- September 01, 2019
First issue having with my smart car and glad I took it to this dealership. Very effective and efficient staff from start to finish. They even send updates through text message and you can ask any questions through the same feature I was even given a loner vehicle while my vehice was repaired at no...
Google Review
- September 01, 2019
After trying to deal with getting a new key from Mercedes of Miami which was a nightmare I went to Mercedes of Coral Gables. Albert from parts was incredible, friendly and helpful. I sent in and dealt with Devin Regalado. He was professional and efficient. I was in and out in about 15 minutes. ...
Google Review
- September 01, 2019
I normally take my care to cutler bay, but last two times decided to try coral gables. The first visit I was impressed since the guy who helped me Getting a loaner gave me back $1200 in cash there were in the glove compartment. Car engine broke again and that time I wasnt that lucky, they stole my...
Google Review
- September 01, 2019
My husband is very ill. Stephanie took the time to give me a hug and expedited my service so I could quickly get home to him. A car is a car is a car but to have kindness in today's world is a gift. Thank you Stephanie!
Google Review
- September 01, 2019
This is a great place! I have been a Mercedes Benz customer since 1983.I have used this particular Dealer for my last 3-4 cars. My experience has been really exceptional, in sales, as well as service department. I highly recommend Mercedes-Benz of Coral Gables as a one of a kind place!
Google Review
- September 01, 2019
Dave Gosset is remarkable. He is professional and kind. He definitely puts serve in service. He serves to please and make your experience exceptional. Thank you , Dave!
Google Review
- September 01, 2019
Hello ! I will begin by saying that my experience with Mercedes Benz and especially with. the maintenance department was EXCELLENT and I want to recognized Mr Aldo Guerra for his EXCELLENT attention,very dedicated,professional and kind doing everything possible to help the client and leave him...
Google Review
- August 28, 2019
I normally take my care to cutler bay, but last two times decided to try coral gables. The first visit I was impressed since the guy who helped me Getting a loaner gave me back $1200 in cash there were in the glove compartment. Car engine broke again and that time I wasnt that lucky, they stole my...
Response from the owner Replied: Thank you for bringing this issue to our attention Yakelin. We apologize for any inconvenience this has caused you. It is always our goal for all of our customers to leave our dealership 100% satisfied. Please reach out to us at (855) 893-3296 so that we can address your concerns immediately. Thank you, Richard Santalla.
Google Review
- August 28, 2019
bad service here.
Response from the owner Replied: We are very sorry to hear about your experience, Samantha. An excellent customer experience is our number one priority. Please reach out to us at (855) 893-3296 so that we can work to provide a positive outcome. Thank you, Richard Santalla
Google Review
- August 28, 2019
Response from the owner Replied: Thank you, Mr. Ramirez. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Response from the owner Replied: Thank you, Yvette. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Left by Monica C.
Response from the owner Replied: Thank you, Monica. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Response from the owner Replied: Thank you, Rasa. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Excellent service. Dave Gossett is the best.
Response from the owner Replied: We are so glad to hear that, Lilian! We agree that Dave is great and will be sure to pass along your feedback. If you ever need anything else, please do not hesitate to reach out.
Google Review
- August 27, 2019
Response from the owner Replied: Thank you, Amneris! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 27, 2019
Response from the owner Replied: Thank you, Mr. Serrano. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 26, 2019
Service rep was on time and everything went well . No complaints. Just another car service. Actually no bfd
Response from the owner Replied: Thank you, Mr. Schrier. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 26, 2019
The work was done promptly even though I had not made an appointment.
Google Review
- August 24, 2019
Left by Claudia P.
Response from the owner Replied: Thanks, Claudia!
Google Review
- August 24, 2019
Response from the owner Replied: Thank you, Mirelys!
Google Review
- August 23, 2019
Response from the owner Replied: Thanks, Eduardo!
Google Review
- August 23, 2019
Response from the owner Replied: Thank you for the 5 stars, Adrian!
Google Review
- August 21, 2019
Left by Vicente D.
(Translated by Google) They have many good things, but they still lack some details of services, sales and customer service so that we ask to say it is 5 stars.(Original)Tienen muchas cosas buenas,pero todava le falta algunos detalles de servicios,ventas y atencin al cliente para que pidamos decir...
Response from the owner Replied: Thank you, Mr. Diaz. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- August 21, 2019
At the end everything was great they solve all my issues.
Dealer response from DealerRater Replied: Thank you, Mr. Lameh. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 21, 2019
A place where you are a client, they are professionals especially Stephanie Segovia, she is very professional and very nice person.congratulations to everyone!!!
Response from the owner Replied: Thank you, Reynier! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Cars.com Review
- August 21, 2019
My husband and I are extremely pleased with the service we received at Mercedes Benz of Coral Gables. Our sales representative, Mr. Peter Munoz was very knowledgeable, patient and kind! We definitely recommend Mercedes Benz, as well as Mr. Munoz! Thank you very much, Leslie Brophy
Dealer response from DealerRater Replied: Thank you, Mrs. Brophy. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your business!
Google Review
- August 21, 2019
Left by Vicente D.
Tienen muchas cosas buenas,pero todava le falta algunos detalles de servicios,ventas y atencin al cliente para que pidamos decir es 5 estrellas.
Google Review
- August 19, 2019
Left by Alberto M.
Google Review
- August 18, 2019
Left by Deborah T.
Google Review
- August 17, 2019
Left by Jaime C.
Google Review
- August 17, 2019
Frankie kept me informed of the progress of the repair at all times, was courteous and has excellent customer service skills.
Google Review
- August 14, 2019
Left by Patricia H.
Cars.com Review
- August 13, 2019
Left by Jerome L.
Very efficient in meeting my needs. Detailed orientation.
Google Review
- August 12, 2019
Google Review
- August 12, 2019
Google Review
- August 11, 2019
Google Review
- August 11, 2019
Google Review
- August 10, 2019
Google Review
- August 10, 2019
Left by Laura G.
Hello ! I will begin by saying that my experience with Mercedes Benz and especially with. the maintenance department was EXCELLENT and I want to recognized Mr Aldo Guerra for his EXCELLENT attention,very dedicated,professional and kind doing everything possible to help the client and leave him...
Google Review
- August 10, 2019
Cars.com Review
- August 09, 2019
Left by Michael F.
I have not been in dealership in 2 years , the receptionist and the service advisor Valentin welcomed me as an old friend, I have been a client over 40 years) and he got problem diagnosed the same day, informed me of it and had the car ready by 10:30 the next morning. the srevice was...
Cars.com Review
- August 08, 2019
Left by Jesus C.
Extremely satisfied with all services provided by MB of CG.
Google Review
- August 08, 2019
Stephanie Segovia was truly a professional and super pleasant , she is the assistant Service manager ... I recommend her to anyone that does or chooses to do service there
Google Review
- August 08, 2019
Dave Gosset is remarkable. He is professional and kind. He definitely puts serve in service. He serves to please and make your experience exceptional. Thank you , Dave!
Google Review
- August 07, 2019
Left by Heide D.
Google Review
- August 07, 2019
Google Review
- August 06, 2019
Left by Kendrick C.
I recently had my E-Class repaired by Mercedes Coral Gables. The initial estimate was $5k-$6k. The final total was over $10k. Regardless, I have Geico who have been excellent. I only have to pay $1k deductible. Ive had experience with multiple dealerships BMW S. Motors (excellent)for my M3 and Land...
Google Review
- August 06, 2019
Left by Pablo K.
Google Review
- August 05, 2019
Great dealer and outstanding advisor.
Google Review
- August 05, 2019
After trying to deal with getting a new key from Mercedes of Miami which was a nightmare I went to Mercedes of Coral Gables. Albert from parts was incredible, friendly and helpful. I sent in and dealt with Devin Regalado. He was professional and efficient. I was in and out in about 15 minutes. ...
Google Review
- August 04, 2019
Google Review
- August 04, 2019
Left by Joyce H.
My husband is very ill. Stephanie took the time to give me a hug and expedited my service so I could quickly get home to him. A car is a car is a car but to have kindness in today's world is a gift. Thank you Stephanie!
Google Review
- August 03, 2019
Google Review
- August 03, 2019
Left by Zachary C.
First issue having with my smart car and glad I took it to this dealership. Very effective and efficient staff from start to finish. They even send updates through text message and you can ask any questions through the same feature I was even given a loner vehicle while my vehice was repaired at no...
Google Review
- August 03, 2019
Left by Daniela F.
Google Review
- August 03, 2019
Google Review
- August 02, 2019
Left by Gloria L.
This is a great place! I have been a Mercedes Benz customer since 1983.I have used this particular Dealer for my last 3-4 cars. My experience has been really exceptional, in sales, as well as service department. I highly recommend Mercedes-Benz of Coral Gables as a one of a kind place!
Google Review
- August 02, 2019
quick, easy and friendly !! This is the best customer service dealership!
Google Review
- August 02, 2019
Google Review
- August 01, 2019
(Translated by Google) Excellent service and service from Lorena and Mike, congratulations.(Original)Excelente atencin y servicio de Lorena y Mike,los felicito.
Google Review
- August 01, 2019
AWESOME!
Google Review
- August 01, 2019
Tony, my service advisor was cordial and efficient. It was a very pleasant experience.
Google Review
- August 01, 2019
This is the service department anytime, anything, yes Sir. Always listening, and promptly delivering, courteous and personalized attention, just GREAT, specially credit to Jesus Romero, he is The Service Man!
Google Review
- August 01, 2019
Great attention to customer service. I travel 30 miles out my way for the best service around.
Google Review
- August 01, 2019
Welcome to Mercedes-Benz of Coral Gables.
Google Review
- August 01, 2019
The best Mercedes dealer and the services are excelent
Google Review
- August 01, 2019
Wonderful Servicenter experience. Dave Gossett was very professional very pleasant to work with, coffee excellent, very clean. I see why Mercedes of Coral Gables is number one dealership for the year. Thank you Dave!!!
Google Review
- August 01, 2019
I had the 60,000 maintenance for my CPO 2014 E350. After paying for the previous maintenance out of pocket because the prepaid maintenance that came with the car had expired, Service Associate Byron Soler recommended that I look into purchasing prepaid maintenance because I had two maintenance...
Google Review
- August 01, 2019
From the very building itself, the ambiance and, of course, the vehicles receiving their TLC...it was comprehensive! Very nice and warm, elegant. I told my advisor, the one factor I chose Mercedes Benz was TRUST. If you give it all of you, it gives you all of it, and I love E350's curves and all its...
Google Review
- August 01, 2019
Although my prior visits to this dealership have been pleasurable experiences I have to admit that I'm truly disappointed in the way we were treated by the service department in this previous visit. After waiting two months for a headliner from Germany I was informed that the installation was a two...
Google Review
- August 01, 2019
Aldo is very professional
Google Review
- August 01, 2019
advisor like always polite, knowleadgeable, and courteous.
Google Review
- August 01, 2019
Nothing but the best.
Google Review
- August 01, 2019
Best South Florida MB dealer.Excellent customer service.Highly recommended!!
Google Review
- August 01, 2019
Stephanie was amazing!!!! Great customer service and truly went above and beyond. If you ever need to get you mercedes serviced make sure to ask for steph.
Google Review
- August 01, 2019
Excellent service. My sales consultant Jorge gave me the price I wanted to pay and the entire process of buying was extremely easy
Google Review
- August 01, 2019
Frankie kept me informed of the progress of the repair at all times, was courteous and has excellent customer service skills.
Google Review
- August 01, 2019
Excelent sales team, nice exhibition , very professional financial staff and overall the best place to purchase a Mercedes Benz
Google Review
- August 01, 2019
Very good service, quick and my service person Frankie Cao was exceptional and very professional
Google Review
- August 01, 2019
I recently had my E-Class repaired by Mercedes Coral Gables. The initial estimate was $5k-$6k. The final total was over $10k. Regardless, I have Geico who have been excellent. I only have to pay $1k deductible. Ive had experience with multiple dealerships BMW S. Motors (excellent)for my M3 and Land...
Google Review
- August 01, 2019
As always very courteous very professional we got the car and deal we where looking for Ariel Manzo and his assistant where the best would highly recommend their services
Google Review
- August 01, 2019
Always, incredible! Especially, when working with Stephanie! Thanks
Google Review
- August 01, 2019
I got an amazing deal at Mercedes-Benz of Coral Gables, Carlos Pereda was exceptional, everyone provided me with expected service from a Mercedes-Benz dealership. Thank you guys!
Google Review
- August 01, 2019
Great experience..Ask for Byron Soler he will go above and beyond great service...
Google Review
- August 01, 2019
Richard And his staff are a class act !! Always a great experience !!Highly recommend!!
Google Review
- August 01, 2019
keep away. the ones in cutler bay are better
Google Review
- August 01, 2019
Dave at the Service Parts counter and Byron Soler, were exceptional. Thank you both!
Google Review
- August 01, 2019
Best salesman award goes to bob anderson!I recomend bob , he clearly takes his time and carefully goes over the vehicles you have in mind.Great customer service.
Google Review
- August 01, 2019
Great dealer and outstanding advisor.
Google Review
- August 01, 2019
My aunt's lease was finished and she gave me the opportunity of buying her car. She's a top commercial real estate broker and there had been plenty of prominent leaders which rode as passengers in her car, making it extra special vibes to purchase this one in particular besides owning a beautiful...
Google Review
- August 01, 2019
Frankie Cao is a world-class service manager. He coordinated a very seamless experience for me at Mercedes-Benz of Coral Gables.I came to buy 4 tires, but he insisted that only 2 were necessary given the tread life of my front 2 tires. He also applied a promotional discount to my tires without me...
Google Review
- August 01, 2019
Ivan Gonzalez, the assistant service manager, was very professional and accommodating to me, a first timer at this dealership. Loaner process and vehicle was outstanding. Only issue was my car was not cleaned as well as Im accustomed to, even for the usually rapid superficial cleaning that is...
Google Review
- August 01, 2019
Excellent experience overall! Staff was helpful and efficient with quick turn-a-round for service. Appreciate the amenities (coffee machine and pastries).
Google Review
- August 01, 2019
Mercedes in Coral Gable offers unparalleled customer service, way beyond expectations.It was a great experience during the purchase with Donovan, and it keeps maintaining standard of excellence even during the service with Jesus.The experience so far has been wonderful. Thanks
Google Review
- August 01, 2019
Google Review
- August 01, 2019
Left by Michael S.
Google Review
- August 01, 2019
This is the service department anytime, anything, yes Sir. Always listening, and promptly delivering, courteous and personalized attention, just GREAT, specially credit to Jesus Romero, he is The Service Man!
Cars.com Review
- July 31, 2019
Great service! Everyone was helpful. Rosie was the service advisor!
Google Review
- July 31, 2019
Best salesman award goes to bob anderson!I recomend bob , he clearly takes his time and carefully goes over the vehicles you have in mind.Great customer service.
Google Review
- July 31, 2019
Great dealer and outstanding advisor.
Cars.com Review
- July 30, 2019
Thanks Jesus Romero for your excellent outstanding service. Much appreciated. You are an asset to Mercedes Benz......Thank YOU........
Google Review
- July 29, 2019
Left by Massimiliano C.
Mercedes in Coral Gable offers unparalleled customer service, way beyond expectations.It was a great experience during the purchase with Donovan, and it keeps maintaining standard of excellence even during the service with Jesus.The experience so far has been wonderful. Thanks
Cars.com Review
- July 29, 2019
As always, my service advisor Dave Gosset, made my service call simple, and insured that everything was perfect when I picked my car up.
Google Review
- July 28, 2019
Google Review
- July 28, 2019
Left by Kerry D.
I had the 60,000 maintenance for my CPO 2014 E350. After paying for the previous maintenance out of pocket because the prepaid maintenance that came with the car had expired, Service Associate Byron Soler recommended that I look into purchasing prepaid maintenance because I had two maintenance...
Cars.com Review
- July 28, 2019
In and out in less than two hours! Excellent service! Thank you MB of Coral Gables
Google Review
- July 28, 2019
Left by Rafael A.
Excelent sales team, nice exhibition , very professional financial staff and overall the best place to purchase a Mercedes Benz
Google Review
- July 27, 2019
Stephanie was amazing!!!! Great customer service and truly went above and beyond. If you ever need to get you mercedes serviced make sure to ask for steph.
Google Review
- July 27, 2019
Left by Mel A.
Ivan Gonzalez, the assistant service manager, was very professional and accommodating to me, a first timer at this dealership. Loaner process and vehicle was outstanding. Only issue was my car was not cleaned as well as Im accustomed to, even for the usually rapid superficial cleaning that is...
Google Review
- July 27, 2019
Left by Gretel M.
Google Review
- July 27, 2019
Left by Gustavo G.
Cars.com Review
- July 25, 2019
Thumbs up - good service and convenience for a good price.
Google Review
- July 24, 2019
Very good service, quick and my service person Frankie Cao was exceptional and very professional
Google Review
- July 24, 2019
Left by Ernesto H.
Frankie kept me informed of the progress of the repair at all times, was courteous and has excellent customer service skills.
Google Review
- July 23, 2019
Amazing dealership! Amazing people! I bought a Mercedes Benz CLA 250 and the attention was incredible, before I bought it, they day I picked it up and after calling for service! Mercedes Benz of Coral Gables is the epitomy of "Remarkable" Customer service!
Google Review
- July 23, 2019
Left by Jonathan P.
Always, incredible! Especially, when working with Stephanie! Thanks
Cars.com Review
- July 22, 2019
Guillermo Requena was extremely professional and efficient. Since I walked in the door everything was being done on their end make sure I dropped of my car quickly to ensure I could head to the office without unneeded delays. Same with pick up, very smooth and efficient team! Thanks to your great...
Google Review
- July 21, 2019
Frankie Cao is a world-class service manager. He coordinated a very seamless experience for me at Mercedes-Benz of Coral Gables.I came to buy 4 tires, but he insisted that only 2 were necessary given the tread life of my front 2 tires. He also applied a promotional discount to my tires without me...
Cars.com Review
- July 21, 2019
Everything was excellent. Fernando Rengifo has delivered great service to me every time for over 5 years. The best Ive ever received , every time.