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Cars.com Review
- April 12, 2019
I met with Ralph Perez of MB Coral Gables, and he was the best salesman I have dealt with bar none. Knowledgeable and kind are a few words to describe him. I highly recommend this dealership as well as this sales person.
Denie Harris Replied: Thank you for this great review!
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Google Review
- April 11, 2019
Best salesman award goes to bob anderson!I reccomend bob , he clearly takes his time and carefully goes over the vehicles you have in mind.Great customer service.
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Google Review
- April 11, 2019
Estoy decepcionada de este full con Rafael Prez un psimo trabajador de la Mercedes fuimos yo y mi esposo a comprar un carro y nos trato muy mal no se merece trabajar ahi
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Yelp Review
- April 11, 2019
Desapointed!!!!!!! 100%.......When I buy my car I have the papers and it says that I had a line-up which I do not believe because look how my tires are .... This place is the worst I have visited ..... The service advicers do not answer the telephone call more than 10 times a day to talk to Marcos...
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Google Review
- April 10, 2019
Left by Erica T.
Great staff. Very organized and they do everything they can to make sure you are a happy and satisfied customer!
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Google Review
- April 09, 2019
My service representative was a man named Donny. He was exceptional in all aspects.Professional, informative and knowledgable. He did his utmost best in a warm and personal way to make sure I was in and out of there as fast and as comfortably as possible. Mercedes Benz in Coral Gables does...
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Google Review
- April 09, 2019
Left by Arturo A.
My service advisor Jesus Romero was exceptional and provided great customer service
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Google Review
- April 06, 2019
Best place to buy and service your car. Staff is truly exceptional..
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Google Review
- April 04, 2019
I left my car under repair at this dealership. I had my phone in my cars center console. Little did I know, my phone disappeared.
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Cars.com Review
- April 04, 2019
Great experience in all areas of service, drop / Loaner / pick up
Denie Harris Replied: Thank you for this great review!
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Google Review
- April 04, 2019
Left by Sloane S.
People in my family have been getting their cars from this dealership for the past 20+ years. This was my first experience getting a new car for myself and it truly was exceptional from start to finish. Donovan is A+++ and truly provided exceptional service and assisted start to finish with securing...
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Cars.com Review
- April 04, 2019
Left by Lonnie K.
David was exceptional.
He was prompt, communicative and informed me every step of the way as to the progress of my repairs. I feel like I am driving a new ML
thanks
Denie Harris Replied: Thank you so much!
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Google Review
- April 04, 2019
Left by Elsy P.
Satisfying! every time I go to Mercedes-Benz Coral Gables I experience exceptional service... they always make sure all is taken care for me and detail oriented. Jose is my specialist and he always provide A+ attention...Very Happy customer :)
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Cars.com Review
- April 02, 2019
MB-CG remains the best auto service facility I have ever encountered. The personnel are neat, efficient and most importantly, friendly at all times. I don't believe I've ever been to ANY business with so many polite, respectful and happy employees. Car service is no longer a dreaded experience. My...
Denie Harris Replied: Thank you! Thank you!
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- April 01, 2019
Had unexpected malfunction while driving, called the service department and was able to drop my car that morning.
Denie Harris Replied: Thank you so much!
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Google Review
- March 30, 2019
Excellent service.. all my warranty claims were handled professionally and in a timely manner with great communication. Thank you to Matias, and Marcos for always taking great care of me. My family has always purchased Mercedes-Benzs from this dealership and will continue to return as happy...
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Google Review
- March 30, 2019
The superior service and attention to detail is the main reason I have purchased or leased 10 autos at this dealer over the years. My service advisor, Tony Fuentes and Stephanie Segovia are in a class of their own.They are the reason we are on our 12th lease of a MB.
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Google Review
- March 28, 2019
Left by Sandra R.
Excelente , professional and specatcular service
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Google Review
- March 28, 2019
Left by David R.
Dave Gossett provided exceptional service in every possible aspect: he diagnosed a subtle, yet complex problem immediately at check-in, explained all the details of the A maintenance, interacted effectively with my extended warranty insurer, and advised me of every cost and the necessity of various...
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Google Review
- March 27, 2019
Amazing! Tony in parts and Dio at outside service desk YOURE THE BEST! Listen up Mama IBISs. Came in to visit my UMiami student and of course tail light bulbs are out in the car. Whats a Mama to do. The kids dont notice because its all about the U. Right? Came to Mercedes Benz in Coral Gables....
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Cars.com Review
- March 27, 2019
Excellent and prompt service from the team at Mercedes-Benz of Coral Gables!
Denie Harris Replied: Thank you for this review!
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- March 26, 2019
Professional service from the get go. Repaired and delivered in timely manner.
Denie Harris Replied: Thank you so much!
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Yelp Review
- March 23, 2019
Don't go to their service department. Destroyed my back leather seats when I left the car there last time and they had to replace them. Tire went flat 3k miles later, which they failed to notice and advice me off. Now they disclaim all responsibility and acuse me of not knowing if I changed the...
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Google Review
- March 22, 2019
Quick response, politeness and excellent customer service...
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Cars.com Review
- March 22, 2019
Valentin is an excellent service advisor. I always ask for him anytime my vehicles need service.
Denie Harris Replied: Thank you for the 5 stars!
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Cars.com Review
- March 21, 2019
Left by Emily G.
Express service is great as this dealership makes the wait as comfortable as possible.
My service was for the air bag recall. My only negative is that it would have been nice if they reset my clock and radio setting when the service was complete.
Denie Harris Replied: Thank you!!
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- March 14, 2019
my service adviser was very helpful, professional and friendly.
Denie Harris Replied: Thank you!!
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Google Review
- March 14, 2019
So professional, friendly and quick. Great communication and advises. Got a great replacement car for the full maintenance period.
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Cars.com Review
- March 13, 2019
Service mgr Stephanie was excellent in all respects
Denie Harris Replied: Thank you!
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Cars.com Review
- March 13, 2019
Dave Gossit is the best very friendly , makes you feel like family
Denie Harris Replied: Thank you!
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Cars.com Review
- March 13, 2019
Left by Carlos S.
They dont have the piece in stock
We have to wait too much time
Denie Harris Replied: Thank you!
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Google Review
- March 12, 2019
Left by Yesenia R.
Ivan Gonzalez is genuine, courteous, attentive, knowledgeable, and very helpful. He's attended me twice and I have no complaints; it's hard not to he wary of salesmen who want to add extra fees to your bill or bully you into making bad decisions for their benefit. Ivan has a wealth of experience in...
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Yelp Review
- March 11, 2019
Got a great deal on a car I wanted for a while. They were sincere about the pricing from the start, never tried to up-sell me and very clear about what was included in the car. All of my requests were met by the team, which was very willing to work with me.
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Yelp Review
- March 10, 2019
Dropped off my Mercedes because the lease was expiring soon. It was super easy to return it and Fernando made the process smooth. Nice small Mercedes dealership in Coral Gables. They have valet for parking purposes.
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Google Review
- March 10, 2019
Left by Yoe L.
The service was exceptional and Byron Soler went out of his way to make sure I had a wonderful experience. It's thanks to people like him that I take my car to the dealship.
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Google Review
- March 09, 2019
I had major back surgery and need special accommodations if I am to use a loaner. I only take my vehicle to this location even though it is not the closest Mercedes dealer! The service manager Lorena always takes care of me and her staff is exceptional!
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Cars.com Review
- March 08, 2019
Mr. Tony Fuentes went the extra mile to make my visit a very pleasant one. He took care of all the details I discussed with him. My car was ready on time. It was washed and cleaned, properly.
Thank you for your great service.
Denie Harris Replied: Thank you!
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- March 06, 2019
Honestly other dealers were better equipped and had a friendlier staff. Car buying sucks but that make it a bit insufferable and extended the process! This time we went with another dealer and are happy as can be!
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- March 04, 2019
Excellent service experience. Donny Rizzo is great.
Denie Harris Replied: Thank you!
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Google Review
- March 04, 2019
I have known Peter for many years outside of his professional arena (Peter is the Brand Ambassador for Mercedes Benz of Coral Gables) Several years ago when I was ready to step up into the Mercedes Benz family, I had some financial issues, while at that time I was not able to purchase an MB.......
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Google Review
- March 03, 2019
Left by Josefina C.
Professional service and customer service sue tino from the moment you drive in to the wonderful Stephanie Segovia that took care of all the details of my service visit. Kudos! Thank you, Josefina
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Google Review
- March 02, 2019
Left by Rodolfo C.
Another exceptional experience at MB of Coral Gables. Thanks to Jose Artiles for the professional and courteous service.
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Cars.com Review
- March 01, 2019
I am grateful for all Mr. Toni Fuentes help when I needed to service my car. The personnel is Cordial, professional.
Thank You,
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Google Review
- March 01, 2019
Guillermo, my Adviser always goes over and above to meet my needs. Very enthusiastic and dedicated. He makes the entire experience of having my car serviced, seamless. Of note, today the car was exceptionally cleaner than any previous pick up.
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Google Review
- March 01, 2019
Great service team! Always treating their customers as family. Big thanks to Dave Gossett for making the drop-off/pick up process quick and painless. He answered all my questions with fact-based knowledge, which is always a plus. Thanks, again!!
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Cars.com Review
- February 28, 2019
Service was great.... very accommodating I got a loaner even though I did not have an appointment.
Ms. Tony Gonzalez also pitched in even though she was not working....
Mr. Jose Artiles was very helpful
Denie Harris Replied: Thank you!
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Cars.com Review
- February 28, 2019
No matter the issue I may be experiencing with my vehicle once I arrive to Mercedes of Coral Gables everything seems to be so much better because of their exceptional customer service.
Denie Harris Replied: Thank you!
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- February 27, 2019
Excelente servicio,amabilidad y disponibilidad de los empleados
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- February 27, 2019
Left by Terry C.
First time at Coral Gables location. My service manager was fantastic and the facility personnel was very attentive
Denie Harris Replied: Thank you!
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Cars.com Review
- February 26, 2019
Left by Erin V.
We have been dealing with Bill Ussery Motors for almost 30 years.
I just got another new car three days ago. My sales person, Franz, is a consummate professional and a true asset to the Bill Ussery Motors organization.
Previous dealings with the Service and Parts Departments have also been...
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Google Review
- February 26, 2019
Tony Fuentes is the best. Although he is not a salesman, he is one of the reasons why I keep coming back year after year and buying from your dealership. Tony is definitely an asset to your Company.
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Google Review
- February 25, 2019
UN LUGAR DONDE FUI BIEN ATENDIDO POR EL JEFE DE.VENTAS DE CAR R OS DE USO Y POR EL VENDEDOR DUGLAS LORA ES.UN SEOR MUY PROFECIONAL Y PASIENTE QUE INSPIRA CONFIANZA
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Cars.com Review
- February 24, 2019
Service at this dealer is the best I've seen so far in Florida. The service advisor is truly well trained and motivated.
Denie Harris Replied: Thank you so much!
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Google Review
- February 23, 2019
Great experience no wait time. Great clem loaner. Cant get any better
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- February 22, 2019
Left by Patrick B.
Great customer service, very professional
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- February 21, 2019
Valentin Sanchez, did a great job, he help a lot, like always
Denie Harris Replied: Thank you!
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- February 20, 2019
Left by Samantha P.
Tony is the best! He always take care of whatever issues I have.
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Google Review
- February 20, 2019
As always, Dave Gosset make the experience a pleasure and as easy as possible.
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Google Review
- February 20, 2019
Dealer treatment is Ok. Wait till you buy your car, is all they care about. I am very disappointed with Mercedes, should be a luxury car, but a simple car like Hyundai has more features for a better price, car is very slow, no torque, no power at all. The biggest mistake I've done in my life was...
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Google Review
- February 18, 2019
Mercedez benz have allways been there for us, specially this dealer becuase they are like family now and they allways have ways to make us feel like home when we go there, they always help us, my boyfriend is been with mercedez benz for over 5 years now and we love it thank you for allways make us...
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Cars.com Review
- February 18, 2019
Great Attention to detail and overall great service
Denie Harris Replied: Thank you, Juan!
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- February 16, 2019
Our first maintenance visit. We had the incredible luck of having Mr. Tony Fuentes as our service rep.
Again, Tnk u Mr Fuentes!
Denie Harris Replied: Thank you!
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Google Review
- February 15, 2019
Left by Paul P.
Replacing engine mounts made my car feel like brand new.
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Google Review
- February 15, 2019
Left by Monique C.
It was my first time at the Coral Gables service center, and although I first thought I would be there a lot longer, I was in and out in less than 1 hour. Byron was a true professional and gave. me great advice as well. I'll surely return!
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- February 15, 2019
Rosy Ruiz was extremely helpful at the dealer I always go to her
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Cars.com Review
- February 14, 2019
Aldo Guerra is #1 . On a one to ten he is a 15!!!!
Denie Harris Replied: Thank you!
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Google Review
- February 14, 2019
Service advisor Stephanie is the best I've ever dealt with. Overall a great experience.
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Google Review
- February 13, 2019
Left by Antuan S.
I travel 30 miles to this location for the GREAT customer service from Guillermo Requena and the friendly staff. Best location in South Florida!
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Google Review
- February 13, 2019
As always, service was first class! Thank you Mercedes Benz of Coral Gables
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Google Review
- February 13, 2019
I guess most of the reviews that are here are many based on the first experience, without waiting for the results. Well this was my experience with Mercedes of Coral Gables, many of the dealers in Miami that promise things that do not deliver. I bought my car about 3 years ago from the date, the car...
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Google Review
- February 12, 2019
The Service Department at Mercedes Benz of Coral Gables is truly exceptional. I have been taking my car there for service for over a decade and have always had a wonderful experience. The service advisors are always extremely efficient and professional as are the persons who staff the loaner...
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Google Review
- February 12, 2019
Lease from a car of use with 6000 miles the car was already used glc300 2018. the first days of the use of the car. It sounded strange I did not pay attention to it. People asked me if the car was disel, because of the sound I had .. I called the seller and asked him the question. Why does the car...
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- February 09, 2019
Amazing customer service. Ask for JOE and you will not regret it
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Cars.com Review
- February 09, 2019
Left by Maria M.
Aldo my service associate always does a great job for me.
Denie Harris Replied: Thank you!
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Cars.com Review
- February 07, 2019
Left by Gianluca T.
Excellent facilities, impeccable customer service.
Denie Harris Replied: Gianluca, thank you for this great review!
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- February 06, 2019
Valentin Sanchez always goes the extra mile to help with my car sercive needs....
Denie Harris Replied: Thank you for your business and for this review!
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- February 06, 2019
Left by Gina D.
Fernando was very forth coming and kept me well informed.. also, noted future work that is needed on my vehicle.
Denie Harris Replied: Gina, thank you for this great review!
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Google Review
- February 05, 2019
Fernando es un excelente profesional y su atencion al cliente es superior.
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Google Review
- February 02, 2019
The service advisor had everything to do with the rating. She was professional, knowledgeable and very efficient!
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Cars.com Review
- February 01, 2019
Left by Mireya A.
I went in for the annual pre-paid maintenance.
My rep, Tony Fuentes makes it very simple and easy. The loaner car I received had a scratch but other than that, the vehicle was great while my car was being serviced.
Denie Harris Replied: Thank you, Mireya, for this great review!
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Google Review
- February 01, 2019
Left by Pamela P.
The staff was extremely friendly and professional and they took care of my problem in an efficient manner. I would highly recommend the service department at MB of Coral Gables!
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Google Review
- January 31, 2019
I had a battery problem, the service provided by the Mercedez Benz of Coral Gables was excellent.
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- January 30, 2019
Left by Javier M.
The service was fast and they offer water and coffee while you wait. Excellent service.
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Google Review
- January 30, 2019
Excellent Customer Service - even issued me a loaner and had my car delivered to my location once it was ready!! This Delearship is excellent across the board!!! Thank you for such great service!!!!
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Cars.com Review
- January 28, 2019
Valantin is a nice gentleman, i will keep him as my service adviser.
Denie Harris Replied: Thank you!
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- January 27, 2019
Left by Matilda I.
Dedicated Team for excellent service, fast, cost efficient, quality, attention to detail and my concerns.
Denie Harris Replied: Matilda, thank you for this excellent review!
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Google Review
- January 25, 2019
Again, Marcos Gonzalez treated us like his most important customer. Always professional, always straightforward and always humble and kind. Bravo. He makes me return to Mercedes-Benz of Coral Gables because he outperforms the competition. Many thanks
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Cars.com Review
- January 25, 2019
Excellent Service! Valentine Sanchez was great as always.
Denie Harris Replied: Thank you, Lisette!
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Cars.com Review
- January 25, 2019
I had made an appt the previous week and the MB rep on the phone mentioned I needed to bring in my car early morning since it would take all day. I made arrangements and when I got there, they told me the part was on back order and they would need to order so I had to reschedule. I came back this...
Denie Harris Replied: Roberto, thank you for this 5-star review!
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Google Review
- January 24, 2019
Left by Cindy Z.
Everyone is extremely polite and courteous. I was helped right away with minimal wait time while my car was being taken care of. Highly recommend this Mercedes location for servicing and purchase of vehicles.
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Google Review
- January 24, 2019
Left by Kerry D.
My Service Adviser, Aldo Guerra, arranged for a very nice loaner car for me while the technicians diagnosed the problem with my car, ordered the part, and installed it. While the part took longer than expected to arrive, I was relieved to know that my extended warranty covered it.
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Google Review
- January 24, 2019
This was the first service for my car. I must say that I am truly impressed. I was expecting good service but this was beyond my expectations. From the moment I arrived, I was greeted outside by a valet, who reminded me to get my remote (very helpful) and he was very patient while I gathered the...
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Yelp Review
- January 24, 2019
This was the first service for my car. I must say that I am truly impressed. I was expecting good service but this was beyond my expectations. From the moment I arrived, I was greeted outside by a valet, who reminded me to get my remote (very helpful) and he was very patient while I gathered the...
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Google Review
- January 23, 2019
Left by Betsy R.
Jose Artiles an exceptional service advisor! I highly recommend him!!
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Google Review
- January 23, 2019
Left by Frank Q.
Twice my car was misdiagnosed. First with a windshield fluid hose that had to be replaced for $550. When I went to use the wiper washers less than a week after they repaired it no fluid came out. I took the car back and they told me it was the pump which was repaired under the extended warranty, but...
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Google Review
- January 22, 2019
Left by Armando R.
The sales team, sales manager and General Manager at Mercedes Benz of Coral Gables are at the top of their class! Without doubt the level of services they provide is unsurpassed. The care, patience in assisting me to find the right vehicle with the right options package and formulating the best...
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Cars.com Review
- January 22, 2019
Left by Manuel P.
xcellent service and my service advisor Marcos Gonzalez is the best
Denie Harris Replied: Manuel, thank you for this great review!
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- January 22, 2019
The security guard is working with the town truck guy in order to win some cash i walk away from my car just 2 minuts and this person procede to steal my car for no reason because i was a publix costumer wich was about to spend money in there but the security guard that you guys have not think the...
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Google Review
- January 19, 2019
Great experience at the coral Gables Mercedes Benz. My service advisor Ivan provided exceptional service.
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Cars.com Review
- January 19, 2019
Once you get to the advisors, the service is excellent.
Getting your car into the service driveway is an ordeal. Sometimes the intake looks the Keystone cops. People running everywhere but you can't drive your car in.
The advisors are great. The service performed is excellent.
Getting your car...
Denie Harris Replied: Thank you for your feedback!
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Cars.com Review
- January 19, 2019
Left by Saul L.
Great service. As always. The best Mercedes Benz in Miami
Denie Harris Replied: Thank you!!
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Google Review
- January 17, 2019
Great staff, except for a Service Representative who said The front brake pads needed to be replaced in a car with only 8000 something miles. Just the suggestion is really offensive to me.
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Google Review
- January 17, 2019
Left by Aniri T.
Love my advisor, Donny. Always very professional and I barely have to wait for anything.
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Google Review
- January 17, 2019
Left by Yelitza C.
Excellent customer service and timely delivery of my car
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Cars.com Review
- January 17, 2019
This was my first time at the dealership and I was very impressed with the quality of service and attention that I received from Frankie Cao. He went above and beyond to keep me informed on the progress of the work. He was helpful in every aspect and the facility was first class. Definitely I will...
Denie Harris Replied: Ricardo, thank you so much for this great review!
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Google Review
- January 16, 2019
Absolutely the best purchase experience ive had in my past 10 years of Mercedes Benz Leasing. I was about to close a deal with Autonation on GLC 2019 and sent an inquiry (just out of curiosity) about a white GLC suv i saw on Coral Gables website thst had more options snd led light...
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Google Review
- January 16, 2019
Great service always provided! Gabriel, the Pre-owned Manager is the best!
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Google Review
- January 16, 2019
Left by Katherine N.
Best car buying experience I've ever had.
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Google Review
- January 16, 2019
Left by Michele D.
great care and great service.despite the quantity of people in the shop (especially the service area) the staff is incredibly fast and accurate. thumbs up for Guillermo!
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Google Review
- January 15, 2019
I am always glad to have a wonderful service thanks to my Agent Jose Artiles. My husband and I are very grateful with Jose for the exceptional service he provides to both of our cars. He doesn't have 5 stars, he has 10!
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Cars.com Review
- January 15, 2019
The service and attention from the dealership was fantastic. It was a very comfortable and easy experience. I had to go with my 6 year old and it was great. Thank you for making us feel special during the visit.
Denie Harris Replied: Thank you!
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Google Review
- January 15, 2019
Left by Ileana L.
Dealing with Tommy Juan and Lorena & their team is a pleasure. I have dealt with Tommy for over 18 yrs with my vintage 2001 CLK. They are exceptional in meeting and exceeding customers needs & expectations. They truly make a difference !
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Cars.com Review
- January 14, 2019
The service manager I deal with Marcus is amazing!
Denie Harris Replied: Thank you, Mark, for this great review.
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Google Review
- January 13, 2019
Very efficient, very effective. An excellent experience!
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Yelp Review
- January 12, 2019
Just about my favorite dealership. Anytime I need anything for my Benz they're more than willing to help. Staff is so friendly, you can call them family.Speaking of family, that's exactly what they make you feel like. My family has purchased several vehicles here, and will for more years to come!
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Cars.com Review
- January 12, 2019
Left by Franklin L.
I m writing this because I would like to compliment Mr. Soler, for the excellent service he always provides. Mr. Soler professionalism and ability to do his job exceeded my expectations because of his knowledge and expertise. He always takes the time to explain the work that will be done and answer...
Denie Harris Replied: Thank you, Franklin, for this great review. We appreciate all the kind words about Mr. Soler. Thank you also for your business!
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Google Review
- January 11, 2019
I called yesterday to get a lease price for a 2019 CLA 45 that they have in their inventory. I spoke to a sales representative and asked her what are the lease programs. She told me that they can not give me that information over the phone and that I needed to come in to the dealer for that. I...
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Cars.com Review
- January 11, 2019
Left by Eddye G.
EXCELLENT SERVICE ,MY SERVICE ADVISOR HANDLED EVERY THING EFFICIENT FOR MY SECOND SERVICE.
Denie Harris Replied: Thank you, Eddye, for this great review!
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- January 10, 2019
Excellent service had a tired replaced on Dec 29, 2018
The service was performed as promised and promptly
Thank you
Denie Harris Replied: Thank you, Cira and Abelardo, for this great review!
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Cars.com Review
- January 09, 2019
Great service. Valentin has been a very good adviser
Denie Harris Replied: Jose, thank you for this great review!
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Google Review
- January 08, 2019
Left by Lauren H.
Guillermo Requena at Mercedes-Benz of Coral Gables was a pleasure to work with. He got everything done fast and was extremely helpful with getting me everything I needed. Thank you!!
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Cars.com Review
- January 08, 2019
Rossie Ruiz and all other staff members are excellent!
Denie Harris Replied: Juan Carlos, thank you for this great review! We appreciate your business.
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Cars.com Review
- January 08, 2019
Left by Sandrene D.
The overall of purchasing my new vehicle was excellent. It is not everyday that I purchase a new vehicle. Mr. Manso made the experience pleasant and very comfortable. He came highly recommend thru a family and he lived up to all our expectations. Thank you.
Mrs. Dukes
Denie Harris Replied: Thank you for this great review!
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Cars.com Review
- January 07, 2019
Dave Gosset is a true professional.
He should be teaching the course on how to deal with customers.
Thanks,
Tom Byrne
Denie Harris Replied: Thomas, thank you for this great review and for the kind words about Dave!
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Google Review
- January 06, 2019
Left by Mehdi K.
Great service! Professional staff and seamless maintenance process.
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Google Review
- January 06, 2019
From exploring purchase to closing sale...excellent full circle experience!
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Google Review
- January 06, 2019
I have been buying cars from Bob Anderson for 25 years, he is always straight forward and very conscious of my time- always a great experience!
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Cars.com Review
- January 06, 2019
One recommendation, when getting a loaner explicitly tell customers that they need to give their paper to the loaner desks directly. Currently information is not transferred electronically.
Denie Harris Replied: Thank you for this great feedback!
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Google Review
- January 05, 2019
The service center is fantastic. Ana Gasson in sales is the best, she always puts extra effort in her work, makes you feel like you are the most important person there.
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Google Review
- January 04, 2019
Amazing experience from start to finish!!!! A true pleasure!!! Thank you to the team bc everyone works so cohesively to make sure that your needs are taken care of.
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Cars.com Review
- January 04, 2019
the attention was very good both by the seller and in finance
Denie Harris Replied: Thank you, Antonio, for your review!
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- January 04, 2019
They are excellent. prompt, efficient, good loaner vehicle. Highly recommended
Denie Harris Replied: Adrian, thank you for this great review!
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Google Review
- December 30, 2018
Great service and extremely knowledgeable people. I received help from Flo who gave me the best possible service. This is a very special place to buy a car, I would say the best in town.
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Cars.com Review
- December 29, 2018
Excellent customer service . My service speacialist Byron has wonderful people skills and knowledgeable in his field.
Denie Harris Replied: Loreta, thank you for this great review. Happy new year!
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Cars.com Review
- December 29, 2018
Excellent service provided by the service agent Freddy
Denie Harris Replied: Thank you, Fernando, for this great review. Happy new year!
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- December 27, 2018
Great service. Been here twice and the service here was much better than Im used to back in NYC.
Denie Harris Replied: Thank you so much for this 5-star review and thank you for your business!
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Cars.com Review
- December 26, 2018
Make sure yo carry your insurance for a loaner the policy has changed
Denie Harris Replied: Thank you for your review. Happy new year!
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Cars.com Review
- December 26, 2018
Tony is my service adviser . He is the best person at your dealership in service.
Andrew W. Horn
Denie Harris Replied: Thank you for your review and kind words about Tony. Happy new year!
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Cars.com Review
- December 24, 2018
Left by Jose F.
As usual the service was five star
Dave is an amazing asset to your institution
Denie Harris Replied: Jose, thank you for this great review!
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Cars.com Review
- December 24, 2018
Byron my service manager provided excellent service.
Denie Harris Replied: Gabriel, thank you for this great review!
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Cars.com Review
- December 23, 2018
Excellent attention and customer service. The representative was very welcome and kind.
Denie Harris Replied: Thank you, Mari, for this great review and thank you for your business.
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Yelp Review
- December 21, 2018
Worst service department ever - I get angry every time. You have to beg just to sign in even with an appointment. One time I pulled in and it took the guys five minutes to stop with their conversation just to start to sign in. And making an appointment - I have been on hold for 15 minutes just to...
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Google Review
- December 21, 2018
Left by Daisy B.
Love the team at Mercedes Benz of Coral Gables! Very professional, keep me informed of progress on service or repairs, attentive to my comfort, and everyone is very friendly! No one says "I'm not your adviser." If you ask a question or if you seem to be waiting for a while whoever is available...
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Google Review
- December 20, 2018
Left by Kenneth G.
2018 UPDATE: I've had a difficult time with getting my car properly looked at. I've made a mention about tire issues more than 3 times and each time they said nothing was wrong... 4th time the tire issues comes back and when I finally escalate it they tried to hush me by offering to cover 2 of my...
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Google Review
- December 20, 2018
Best customer service, love it everytime! Thank you!
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Cars.com Review
- December 19, 2018
Excellent, very smooth...Except that I asked for the air freshener unit in the glove compartment to be corrected and it was not!
Denie Harris Replied: Thank you, Frank, for this great review!
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Yelp Review
- December 18, 2018
Let's start off by saying Reggie Gonzoles is absolutely fantastic, he's an amazing salesman that goes above and beyond others! I found this dealer online and submitted an inquiry on a vehicle that was listed and the following morning Reggie immediately reached out to me. He was quick, knowledgeable,...
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Cars.com Review
- December 18, 2018
Stephanie - Service Advisor was great - very knowledgeable
Denie Harris Replied: Thank you, Migdalia, for this great review!
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Cars.com Review
- December 16, 2018
My experience was in general excellent. Specially the assistance
From my salesman Bob Anderson.
He is a well educated, helpful and honest gentleman who knows
his job and takes pride in it!!
Denie Harris Replied: Hector, thank you for your review! Yes, Bob is terrific. We appreciate your business!
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Google Review
- December 15, 2018
Left by Kahlil A.
Byron was once again incredibly helpful and attentive. Each visit to the service at MB coral gables has been smooth with prompt service and follow up via text message. This time turnaround time was under 2.5 hours. Highly recommended over the other dealers in the area.Kahlil
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Google Review
- December 15, 2018
All work was done promptly and correctly. Loaner was excellent and obtained without hassle. Doesn't really get much better. Add to that, was taken care of immediately notwithstanding the need for an emergency response to a situation that occurred near the dealership. MBCG never lets me down...
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Cars.com Review
- December 14, 2018
Excellent service from Jose Artiles and all other personnel.
Denie Harris Replied: Rudy, thank you for this great review!
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Cars.com Review
- December 14, 2018
Left by M B.
Ivan Gonzalez is my service advisor and he is incredible. He is the reason I continue to buy Mercredes Benz at Coral Gables.
Denie Harris Replied: Thank you for this great review!
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Google Review
- December 13, 2018
Left by Armando L.
Great customer service, Jose Artiles was very professional and truly helpful in order to work things around in my favor. I got a loaner, I was updated along the process and finally got my vehicle at the end of the day and it was clean. Great experience overall.
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Google Review
- December 12, 2018
I visited this place and felt in love with the supreme customer service. I had to say WAO, it seems like you are not in Miami.
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Google Review
- December 12, 2018
Mr.Jose Artiles just made things very easy and took perfect care of my car as his own with best advices. I never felt hassle to come MB of CG as Im busy they never kept me waited.Awesome customer service.
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Cars.com Review
- December 12, 2018
Tony Fuentes was very helpful in resolving this problem for me on Monday, he checked to see if the tire was in stock and it was of course. The transaction and the time of the service was done within a hour and I'm very satisfied with the staff of the service department.
Thanks so much.
Happy...
Denie Harris Replied: Stuart, thank you for this great review and for your business!
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Cars.com Review
- December 11, 2018
Mercedes-Benz of Coral Gables (and my service advisor, Dave Gossett) eliminates the "hassle" of car service/repair. It is truly a pleasure to go there for any reason - from a quick drive-thru to get air in your tires, to a full-service visit requiring leaving your car and getting a loaner, which...
Denie Harris Replied: Thank you for this great review and for the terrific words about Dave Gossett!
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Cars.com Review
- December 11, 2018
My supervisor Marcos is great, respectful and nice My car is always on time except this time , it took 2 days for device because of a flat tire in the shop and Marcos took care of it.
Denie Harris Replied: Angelica, thank you for this great review and for your business!
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Google Review
- December 10, 2018
Left by Nagi A.
I took in my wife's brand new car that we had to add oil to and was told that it was due for service. I explained to them we should not have to add oil to a brand new car and was still told that it was due for an oil change. And they wanted to charge me close to $600 for the oil change. I told them...
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Google Review
- December 08, 2018
Excellent service. Ralph Perez was exceptional in getting me the best deal for my lease renewal. I've been with Mercedes Benz of Coral Gables for more than 10 years.Happy Holidays!!
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Google Review
- December 08, 2018
My experience as usual was amazing! The service was quick and easy! As usual Byron was on top of everything and made the experience a smooth sailing!
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Google Review
- December 07, 2018
This dealership is top notch, Scott is amazing, the ambience is soothing and the service is spectacular.
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Google Review
- December 07, 2018
Great Customer Service from the Staff and special Thanks to Aldo Guerra my service advisor,I am sending all my friends to see him,Also I Enjoy very much my coffee and fresh pastries
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Cars.com Review
- December 07, 2018
Left by Luisa V.
Good service advisor, very professional, excellent assistance.
Good support by Mr. Freddy Espinosa
Denie Harris Replied: Luisa, thank you for your review!
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Google Review
- December 06, 2018
Left by Teresa R.
My favorite technician in service and my go to person is Stephanie Segovia. She rocks! Shes very professional, knows her stuff and is always finding great results. Very customer oriented and such a pleasure to work with! She has single handedly saved my opinion of Mercedes service (after a few...
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Google Review
- December 06, 2018
Just wanted to write and say that Fernando Rengifo is the best! He's been my service advisor for ten years, and always been keen to educate me, extremely responsible and incredibly helpful. Thank you, Fernando.
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Cars.com Review
- December 06, 2018
Always great!!!
I am very important to Mercedes Benz!
Denie Harris Replied: Thank you, Gerardo, for this great review!
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Google Review
- December 06, 2018
Ask for Nadir Khan; great sales person and always going the extra mile to close the deal! Thank you for assist my husband lease such a beautiful 2019 AMG C43 convertible!
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Google Review
- December 05, 2018
Thank you Fernando for always making our experience with Mercedes so pleasant!! You are the best!!
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Google Review
- December 04, 2018
Left by Sandra R.
Excelente , professional and specatcular service
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Google Review
- December 04, 2018
I took my car in for service and as in previous visits have been able to depend on Donny Rizzo. I took the car in for a broken door, and everything was handled in a timely manner and correctly. Donny has committed to communicating throughout the scheduled appointment and provided prompt response...
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Cars.com Review
- December 01, 2018
I was able to drop off my car without an appointment, in 10 minutes I was in and out of the dealer.
Denie Harris Replied: Hiram, thank you for your business and for this review!
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Google Review
- December 01, 2018
Left by Lorena R.
Stephanie was new to me from the service department. She was taking Tony's workload, since he was on vacation. Stephanie was exceptional in her professionalism and in her caring manner. She wanted to make sure my experience was easy and comfortable. She achieved both seamlessly. Thank...
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Google Review
- November 29, 2018
Great service, the salesmen even parked my truck in their lots so I didnt have to pay for parking. It was fast knowledgeable and very helpful. Answered all my concerns with easy answered. The financial person help me even to add my car to the insurance because I was there by myself and is something...
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Cars.com Review
- November 29, 2018
My replacement of the car battery was done quickly and professionally
Denie Harris Replied: Thank you for your review!
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Cars.com Review
- November 29, 2018
MB of Coral Gables was great to work with, as usual. Scheduling the service appointment and receiving the loaner was a breeze. Ivan Gonzalez was the consummate professional.
Denie Harris Replied: Thank you for your review!
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Cars.com Review
- November 29, 2018
Very fast service appointment and repair with people educated and prompt to help you in everythink.
Denie Harris Replied: Thank you for this terrific review!
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- November 25, 2018
very good and friendly service, thank you Stephanie for the help received
Denie Harris Replied: Paul, thank you for this great review!
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- November 24, 2018
Fantastic service , If Mercedes Benz builds an electric SUV you will sell me my next car,
Denie Harris Replied: Thank you for this great review!
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Cars.com Review
- November 24, 2018
Every time I need anything done for my car, it is taken care of wirh no hassle, and I am always treated like a VIP.
Denie Harris Replied: Thank you, Ron, for this great review and for your business!
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Google Review
- November 22, 2018
I often am asked to change to other Benz dealers for service. I will NEVER do it. My advisor Byron Soler and the Mercedes team goes above and beyond any expectations I demand. I am a lifelong customer.
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Google Review
- November 20, 2018
Excellent service and a special thanks to Tony Fuentes for his exceptional professionalism.
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Cars.com Review
- November 19, 2018
Como siempre yo salgo satisfecho cuando me entregan mi carro en MB de Coral Gables y con la asistencia de mi adviser Rosie Ruiz cuyo servicio, atencin amabilidad y eficiencia es excelente.
Denie Harris Replied: Eduardo, thank you for this great review!
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Cars.com Review
- November 18, 2018
Left by Lourdes B.
Service was excellent as always! Service Manager and Dealerships have never disappointed me
Denie Harris Replied: Thank you, Lourdes, for this great review!
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Google Review
- November 17, 2018
As always the service at Mercedes-Benz of Coral Gables is exceptional, no only by sales but also for service everything is under a lot of experienced and great professionalism
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Google Review
- November 17, 2018
Left by Jose B.
Service was amazing. Service agent Marcus Gonzalez was a great help. He communicated very well and kept me ubdated with my car matters.
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Cars.com Review
- November 15, 2018
Rafael (Jose) Artiles is an exceptional service person. I followed from Pines to Coral Gables.
Denie Harris Replied: Thank you for this great review!
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Cars.com Review
- November 14, 2018
The warranty service completed on my car was flawless! Service Advisor Marcos Gonzalez was outstanding, he answered all of my questions and took care of all of my needs. And when I picked-up my car it was so clean! Thank you Marcos and Mercedes Benz of Coral Gables!
Denie Harris Replied: Fernando, thank you for this great review!
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Cars.com Review
- November 14, 2018
Left by Eduardo G.
My only concern is that the dealer is always crowded and most of the time does not keep the appointment that. Apart from that all the people are very nice and professional and the service outstanding!
Denie Harris Replied: Thank you, Eduardo, for your review! We appreciate your business.
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- November 11, 2018
Always a pleasure to get service advise from Mr. Aldo Guerra, professional knowledge and excellency.
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Google Review
- November 10, 2018
Mr Marcos Gonzalez ( service advisor) makes a chore seem less like a chore. I have always used Mercedes Benz of Coral Gables as the standard to emulate to all the other brands i deal with. I have been going to this dealer since 1999 and have had the necessity due to location to go elsewhere. I...
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Google Review
- November 09, 2018
Well appointed customer service area. Excellent service and courteous, helpful, professional staff in the parts department. Felt welcomed from the drive in to the drive out
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Cars.com Review
- November 09, 2018
Excellent service experience! Highly recommend this dealership.
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Cars.com Review
- November 09, 2018
Have and will continue to have, my vehicle serviced by your dealership, your service coordinator, Donny Rizzo, provides excellent customer service, understanding customer needs, prompt communication via text message at all times.
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Google Review
- November 08, 2018
The place overall is great. Parts department personnel Leaves a lot to be desired.
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Cars.com Review
- November 08, 2018
Left by Anthony G.
Exceptional service everytime I bring my car for service
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Google Review
- November 07, 2018
Heres a short story. I wanted the new E450 Cabriolet and wanted to get rid of my SL550 with some miles on it. Robert the salesman and Steven the delivery guy got the entire deal done, finance and all, in one hour and 40 minutes. Now thats what I expect of a dealer. Best Mercedes Benz dealer in...
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Cars.com Review
- November 07, 2018
Great Service.....
Fast and prompt....
Kept in touch with me .......
Truly it was the best service yesterday.
Denie Harris Replied: Thank you, Maria Victoria, for this great review!
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Cars.com Review
- November 07, 2018
Left by Mary S.
I have been dealing with Robert Corso for sometime and he is always the consummate salesperson and gentleman. The insurance was tricky because my husband has passed away so I had extra information I had to give and the insurance company kept us on the line for quite a long time. Robert was patient...
Denie Harris Replied: Thank you for this great words about Robert!
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Google Review
- November 06, 2018
Visite el almacn de accesorios para comprar un parasol a mi automvil y uno de los asistentes tiene muy mal servicio al Cliente, deben enviarle a un training para aprender amabilidad.
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Google Review
- November 06, 2018
From the moment I contacted the dealership and way after the purchase, the experience has been the absolute best and truly one of a kind. The exceptional care and treatment from Florian Grandi has been extraordinary to say the least. Everyone I interacted with at Mercedes Benz of Coral Gables made...
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Google Review
- November 05, 2018
Left by Carlos A.
My vehicle was worked on quickly and the service department had a great advisor Freddy who answered all my questions regarding the work being done. I had a great experience and am able to say everything went perfect.
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Google Review
- November 05, 2018
Left by Alina M.
Everything about my recent service was the usual five star rating. Congratulations for being consistently outstanding. Special thanks to Valentin Sanchez for his coordination of the service and the loaner, and Linda Manfred for her support in the warranty renewal. Everyone else who may not...
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Cars.com Review
- November 05, 2018
Marcos Gonzalez has been my service rep for a while.
He is efficient, courteous and diligent, solving problems easily.
Cannot say the same of previous rep.
It is a pleasure doing business with him.
Denie Harris Replied: Madeleine, thank you for this great review!
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Google Review
- November 03, 2018
Peter WarWar exemplifies superb customer service, a one-of-a-kind car buying experience, and personalized care. There is really no one like him. He has become like family. We remain in touch all the time not just at the point of sale. Peter has a keen understanding of my tastes, what I like,...
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Cars.com Review
- November 02, 2018
I called to make a service appointment for the next day, I was given choices to bring the car in. I asked for a loaner, and I got an GLE 350 with under 2K miles on it. Next day I got a message in the morning that the car was ready. Car was washed also.
At every touch point the service was...
Denie Harris Replied: Manuel, thank you for this great review!
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Google Review
- November 01, 2018
Left by Carolina R.
The service provided by Freddy Espinoza was outstanding. He did everything that needed to be done in a courteous and prompt manner. I would highly recommend your dealership and your personnel.
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Google Review
- November 01, 2018
Great attention to detail and problem solving. Very courteous and prompt.
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Google Review
- November 01, 2018
Left by Ulis H.
I just buy a mercedez 2006 E350 low miles and I wanted to know the condition so I went to Mercedes of Coral Gables to make a diagnosis and I was so locky to be attend by Dave Gossett and David Robinson they answer all my questions and give me good advice how to maintain my mercedez for a long time...
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Google Review
- October 31, 2018
Absolutely wonderful service! From start to end this is was such a great experience. Carlos was well mannered, well spoken and definitely knew he's brand the right way. Highly recommend this dealership
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Cars.com Review
- October 31, 2018
Made service appt beforehand. My advisor, David Gasset was ready fior me. Got paperwork done quickly and accurately. Loaner wax ready and that personnel was was also attentive and curteous. I was in and out within 30 minutes. Dave Gad my car ready fir pick up earlier than promised. Thats what I...
Denie Harris Replied: Thank you for this great review and for the kind words about David!
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Google Review
- October 29, 2018
Great experience. Truly gave me the red carpet treatment. They sat there for an hour explaining everything about my S560. Love it!!
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Google Review
- October 28, 2018
Excellent! Best MB Service Dept. in the entire state of Florida!
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Google Review
- October 27, 2018
Left by Delmo M.
B service was costly but excellent as expected, not expected, however, was the gentlemen like manner in which every minute detail was handled by Marcos Gonzales, congrats "papi" you are a pro in customer service destined to higher achievements
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Cars.com Review
- October 27, 2018
Excellent treatment, respectful in every sense and very aware of my problem and how to find a solution to it. Rosie Ruiz and T Juan are irreplaceable on this kind of business. I will always seek them for the servicing of my Mercedes. I would follow their advice without questions. Very good people.
Denie Harris Replied: Alexis, thank you for this great review!
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Cars.com Review
- October 25, 2018
Amazing service as usual from service advisor Guillermo Requena!!
Denie Harris Replied: Thank you, Julio, for your kind words about Guillermo!
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Cars.com Review
- October 25, 2018
Left by James E.
Excellent on time properly scheduled for a loaner vehicle work done within 24 hours.
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Cars.com Review
- October 24, 2018
I'M SO HAPPY WITH THE COSTUMER SERVICE AND THE SERVICE PROVIDED.
ALDO GUERRA IS EXCELENT, SO PROFESIONAL AND COURTEOUS .
THANK YOU MERCEDES BENZ OF CORAL GABLES FOR THE BEST SERVISE FOR MY CAR ALWAYS
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Cars.com Review
- October 24, 2018
Excellent and friendly service as always - attention to every detail when Marcos is in and taking care of our vehicles.
Denie Harris Replied: Thank you, Agustin, for this great review!
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Cars.com Review
- October 23, 2018
The repair and service was exceptional. I highly recommend Mercedes Benz.
Denie Harris Replied: Thank you, Lourdes!
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Cars.com Review
- October 22, 2018
Took my car for service recalls from the manufacturer. The service adviser Mr. Marcos Gonzalez greeted me and made the whole experience a very favorable one. I would like to thank Mr. Gonzalez for his exceptional service and knowledge on the repairs to be done for my vehicle.
Denie Harris Replied: Thank you for this review!
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Cars.com Review
- October 22, 2018
Left by Dania B.
Thank you for having Jose Artiles. He is a great service advisor.
Denie Harris Replied: Dania, thank you for this great review!
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Google Review
- October 20, 2018
My service advisor Stephanie Segovia is very knowledgeable, professional, and friendly. She is a great asset to the dealership and I would highly recommend her without any hesitation.
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Cars.com Review
- October 20, 2018
Rene Garcia at Bill Ussery is very knowledge and amiable salesperson, made the purchase quite easy
Denie Harris Replied: Thank you for this great review!
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Google Review
- October 20, 2018
Left by Luis R.
Great customer service by Jesus Romero. Thank you.
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Google Review
- October 20, 2018
Bryon my service advisor is great! He knows I am busy with work so when I arrive he makes the process quick for me. The car loaner line was longer than I expected, even with a service appointment booked in advance. I waited 30 minutes for my loaner. When I came to pickup my car It was clean and the...
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Google Review
- October 18, 2018
Left by Frank Q.
The Service Dept rocks, its the best in the area. Lorena is my Service Advisor and she is friendly, knowledge and trustworthy. The sales department on the other hand is a different story. The staff is not knowledgeable of the cars they sell. The sales associate provided incorrect information about a...
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Google Review
- October 18, 2018
Left by Ricardo P.
Estoy super decepcionado con la marca y mucho mas con este dealer!!!!. Verdaderamente no se como tiene tantas estrellas, me imagino que le paguen a una compania que se dedica a eso, a escribir buenos comentarios y dar buena puntuacion a diferentes negocios poque muchas de las personas que conozco...
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Google Review
- October 16, 2018
Left by Maria T.
Ralph is a great sales person second car I lease from him, process could not de smoother, very knowledgeable
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Google Review
- October 16, 2018
Left by Vanessa F.
Ana was amazing!!! Made the whole experience so easy and smooth, and she helped me get me the car of the dreams! However, every employee I encountered throughout the process was nothing short of amazing as well. Great customer service throughout.
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Cars.com Review
- October 16, 2018
Amazing service and customer service, they provided me with a loaner car last minute. Overall great service and friendly staff
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Google Review
- October 15, 2018
On time reception and delivery of service, as usual courteous and personalized attention. Just GREAT!... like always, specially by Jesus Romero, he is The Service Man!
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Google Review
- October 15, 2018
Great service and extremely knowledgeable people. I received help from Marcos Gonzalez who gave me the best possible service. This is a very special place to buy a car, I would say the best in town.
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Google Review
- October 15, 2018
Jose Artiles is always the Agent who takes care of my car. He is very profesional and always do the best for me.
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Google Review
- October 13, 2018
First time at Mercedes-Benz of Coral Gables for service for my AMG vehicle. Horrible experience. Service manager Mr.Juan is nasty and disrespectful. My vehicle had a recall and the mechanics at MB Coral Gables could not put the parts back together as expected. Mediocre work. Cant believe techs of...
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Google Review
- October 13, 2018
Jose Artiles supplied excellent service and kept up updated throughout the process. The car was ready on time.
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Cars.com Review
- October 13, 2018
Left by Angelica D.
The staff is very friendly, explain to detail, keep you updated on status of repair and the facilities are great.
Denie Harris Replied: Thank you for your review!
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- October 12, 2018
Left by Thomas C.
Great people but need a bigger store
So much better than Miami Mercedes!
Denie Harris Replied: Thank you for your review!
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Google Review
- October 11, 2018
We had a great experience at Mercedes Benz of Coral Gables. From finding the car, to the negotiation to the knowlegable staff, I can't say enough. Don't waste your time at another dealership in Miami. Thanks again!
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Google Review
- October 11, 2018
Guillermo, my Advisor always goes over and above to meet my needs. Very enthusiastic and dedicated. He makes the entire experience of having my car serviced, seamless.
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Google Review
- October 10, 2018
First time at Mercedes-Benz of Coral Gables for service for my AMG vehicle and was extremely satisfied with my rep Donny Rizzo. Good experience.
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Google Review
- October 09, 2018
Left by Nadia C.
Exelent and very professional services!!!!
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Google Review
- October 08, 2018
Everyone at the Mercedes-Benz of Coral Gables is professional and welcoming! Great service from the minute you walk in, to the manager coming to say hello and thank you for the business. Our sales representative, Carlos P. goes above and beyond. We are very happy and look forward to years of working...
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Google Review
- October 07, 2018
Great service, Valentin Sanchez was very professional, no delay in the service as promised. 5*
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Cars.com Review
- October 06, 2018
Left by Carlos C.
Excellenet service and professional work.Computer on front PAnel not functioning correctly and causing difficulties in driving.
Inspection detected problem and pieces were replaced very succesfully
Denie Harris Replied: Thank you, Carlos, for this great review!
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Google Review
- October 04, 2018
Left by Richard A.
Aldo Guerra is the best he really takes care of his customers
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Google Review
- October 03, 2018
I used to go to Pembroke Pines MB until my service guy moved down to Miami. I followed him there and do not regret it. Great experience and service.
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Yelp Review
- October 03, 2018