Cars.com Review
- July 03, 2019
Everyone is helpful, friendly and knowledgable. I especially appreciate the availability of a loaner vehicle during service and thorough explanation of the required/recommended maintenance.
Dealer response from DealerRater Replied: Kenneth, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Google Review
- June 19, 2019
Response from the owner Replied: Patricia, we are so glad we could take care of all of your needs at Mercedes-Benz of Traverse City. Thank you for giving this feedback; we will be sure to share it with the team!Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- June 14, 2019
Fantastic help ordering a car out of state. The Traverse City team successfully helped me lease my 3rd car out of state and I will continue to lease with Traverse City MB because of the wonderful care I received!
Dealer response from DealerRater Replied: We really appreciate your feedback, Dolores. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. All the best, The Mercedes-Benz of Traverse City Team
Google Review
- May 19, 2019
I came to this workshop to have them replace some components of the AAC system in a W221. I have worked on this vehicle for years but with the summer fast approaching and my limited schedule it was a job I did not want to do. Repair cost was just short of a few thousand dollars, which is...
Response from the owner Replied: On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. We have addressed your comments with our team and we assure you we are working diligently to ensure a similar situation does not occur again in the future. Please contact us when you can so we can address this together.Sincerely, The Mercedes-Benz of Traverse City Team
Google Review
- May 08, 2019
Great Customer Service and communication. Friendly team members.
Response from the owner Replied: Lashear, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- May 01, 2019
There is nothing I didn't like, the store is clean and bright, the technicians and service managers did a perfect job, I had a special request and they met it, and the car is perfect. Again I have had a perfect experience dealing with the team at Fox Mercedes.
Dealer response from DealerRater Replied: Thank you for the feedback, Andrew! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to seeing you again in the future! Best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- April 17, 2019
Appointments are made in a timely matter. Facilities are always clean and they have a wide variety of beverages and snacks in the waiting area.
Dealer response from DealerRater Replied: We appreciate your marvelous feedback, Vickilyn. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mercedes-Benz of Traverse City Team
Cars.com Review
- February 19, 2019
No pressure friendly people. Really made us feel at home. We Got a great deal on a great car and received more on our trade in then i thought we would get.
Google Review
- January 30, 2019
As usual...Promises made, promises kept!
Response from the owner Replied: Julien, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- January 20, 2019
Very friendly and easy to work with! They kept me informed about my care as well as pick up and use of a loaner vehicle.
Google Review
- January 18, 2019
As usual...Promises made, promises kept!
Response from the owner Replied: Julien, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Take care, The Mercedes-Benz of Traverse City Team
Google Review
- January 18, 2019
As usual...Promises made, promises kept!
Response from the owner Replied: Julien, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- January 16, 2019
East to make appointment. Car was cleaned nicely inside and outside. People at the dealership are very friendly and professional.
Cars.com Review
- January 08, 2019
The staff was friendly They were well prepared for my arrival Loaner vehicle was ready and warm Vehicle was completed on time as promised
Cars.com Review
- January 07, 2019
Excellent inventory of certified pre-owned vehicles to choose from. Salesperson Christy was very helpful, knowledgable and accommodating. Very impressive facility and staff.
Cars.com Review
- January 06, 2019
The efficient way appointments can be made and the notification reminder. The Service staff is outstanding. I have felt more welcome to a dealership service department than Fox Mercedes-Benz. The customer waiting Center is very accommodating. Overall I am impressed with the Service staff and service.
Google Review
- December 30, 2018
A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.
Response from the owner Replied: It is always our goal to earn your 5-star rating, Paul. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, The Mercedes-Benz of Traverse City Team
Cars.com Review
- December 29, 2018
Pleasant waiting room and/or loaner car. Have always had good experience with Mercedes Benz dealers for over 20 years even before the dealership was moved from Acme to Traverse City.
Cars.com Review
- December 28, 2018
Service was performed exactly as expected and staff was better than expected in every affect! Loaner car was awesome. Twentieth word
Google Review
- December 24, 2018
Response from the owner Replied: Thank you so much for taking the time to let us know how happy you are with your experience at Mercedes-Benz of Traverse City, Tom! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!Best regards, The Mercedes-Benz of Traverse City Team
Google Review
- December 24, 2018
A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.
Response from the owner Replied: It is always our goal to earn your 5-star rating, Paul. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, The Mercedes-Benz of Traverse City Team
Google Review
- December 16, 2018
A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.
Response from the owner Replied: It is always our goal to earn your 5-star rating, Paul. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, The Mercedes-Benz of Traverse City Team
Cars.com Review
- December 14, 2018
You kept me informed, and although the project took longer than expected, you extended the use of the loaner car. Im very pleased with the work, and my car was cleaned in and out when I got it back. Thanks!
Cars.com Review
- December 14, 2018
Personal and friendly service; I appreciated the loaner car; good text communications on status and good explanations of the work performed.
Cars.com Review
- December 12, 2018
Staff friendly and concerned about both the problem and my comfort level surrounding it. Lots of TLC with very satisfactory options about resolution. Subsequent follow up was also provided,
Cars.com Review
- December 12, 2018
Professional,good communication and the car was cleaner than when I brought it.This facilility continues to impress in all areas! Thanks
Cars.com Review
- December 04, 2018
Mercedes-Benz of Traverse City provides fantastic service. They work hard in meeting their customers needs in a prompt and professional manner.
Cars.com Review
- November 30, 2018
Everything was done with me in mind. The car is just beautiful and well designed and amazing. The Mercedes is top notch.
Cars.com Review
- November 29, 2018
Your people are the best. From the moment you walk in the door. Very helpful and I didn't even buy the car from them.
Google Review
- November 26, 2018
Response from the owner Replied: Thank you so much for taking the time to let us know how happy you are with your experience at Mercedes-Benz of Traverse City, Tom! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!Best regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- November 21, 2018
Fast. Nice interactions with employees. Loaner car was great and hassle-free. Outcome of service was perfect. Clean and comfortable waiting area with many amenities.
Cars.com Review
- November 16, 2018
on time,perfectly handled, more like a long pit stop.....nicely done, 8 am appointment, done at 1045,,,very hard to do in todays new car dealerships, makes tbe brand ownership perfect..!
Cars.com Review
- November 15, 2018
Very good service. Respectful, to the public receptionist was kind and well organized. Work was done in good time frame. We were happy with the service.
Cars.com Review
- November 03, 2018
Cars are always cleaned when we pick them up. Ashley went above and beyond with printing pictures of Marilyn Monroe and Joe DiMaggio. We named our cars Marilyn and Joe. She had a picture of them in each car when we picked them up. How special.
Cars.com Review
- November 03, 2018
Friendly associates and prompt service. Lounge area was comfortable. Coffee and snacks were available along with local newspaper to read.
Cars.com Review
- November 02, 2018
Efficient, knew their product, friendly, helpful, got the process done with ease and quickly. Facility clean and neat as are the service people.
Cars.com Review
- November 01, 2018
Friendly staff. Service technician communicated several times during day on status of repairs. Service bill was throughly explained and minor additional work was completed while I waited.
Google Review
- October 30, 2018
I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.
Response from the owner Replied: Thank you for the five-star rating, Bryan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Kind regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- October 30, 2018
Kristy was amazing! I had a limited budget and some must have's and she fulfilled everything and was extremely responsive. I was so happy to get exactly what I wanted. Her customer service is some of the best I have encountered, and I'm in sales!
Cars.com Review
- October 29, 2018
I enjoy all the people there. It is definitely a family to friend feeling. I have not ever had a poor experience at this dealership . Its always a good time and fun to stop in.
Google Review
- October 24, 2018
I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they don't have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I...
Response from the owner Replied: Our team has received this review and its been acknowledged.
Google Review
- October 24, 2018
I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.
Response from the owner Replied: Thank you for the five-star rating, Bryan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Kind regards, The Mercedes-Benz of Traverse City Team
Google Review
- October 24, 2018
excellent service every time
Response from the owner Replied: We appreciate your input, Timothy. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- October 23, 2018
The ease of the entire experience..from the friendly welcome to the accessibility and convenience of the loaner car..to the explanation of the invoice. Right at the top of all of the dealerships around the country that I have done business with.
Cars.com Review
- October 20, 2018
Always, my experience with Mercedes-Benz of Traverse City is excellent, regardless of the complexity of the situation at hand. The team works seamlessly for the customers' benefit and I certainly appreciate that consideration.
Cars.com Review
- October 11, 2018
The low tire pressure sensor came on for the second time within a month. I stopped at MB of Traverse City to ask if I needed to make an appointment for them to check the tire. They squeezed me in right then, found the hole, plugged it and sent me on my way. I am headed into a two-week cycle of...
Cars.com Review
- October 06, 2018
Loaner vehicle. Great mechanics. Clean dealership. Easy check in & out. Location is good for servicing a wide geographical area
Cars.com Review
- October 04, 2018
Ashley, Leigh Ann and Cory are all fantastic !!!! Great staff and excellent mechanics. Always a pleasure to be at this dealership.
Google Review
- October 03, 2018
I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.
Response from the owner Replied: Thank you for the five-star rating, Bryan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Kind regards, The Mercedes-Benz of Traverse City Team
Google Review
- September 30, 2018
I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they don't have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I...
Response from the owner Replied: Our team has received this review and its been acknowledged.
Google Review
- September 30, 2018
excellent service every time
Response from the owner Replied: We appreciate your input, Timothy. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care, The Mercedes-Benz of Traverse City Team
Google Review
- September 28, 2018
I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they don't have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I...
Response from the owner Replied: Our team has received this review and its been acknowledged.
Google Review
- September 27, 2018
excellent service every time
Response from the owner Replied: We appreciate your input, Timothy. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- September 27, 2018
prompt and brought my car to me when I could not get there to pick it up. car was cleaned and perfect
Google Review
- September 24, 2018
My car had a small oil leak from day I bought it in another state. Dealerships from other areas "repaired" the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem...
Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- September 23, 2018
Very professional employees, service was completed on time and reasonable priced. Facilities are clean and close to the mall, so you can shop while your car is getting fixed
Yelp Review
- September 21, 2018
Came to this dealership for the first time for a minimal service issue and was so pleased as to how smoothly everything went! I was greeted with a friendly smile and polite staff all through the drop off to the pick up. Service tech remember me by name at pick up and it was a quick signature and on...
Representative Replied: Thank you for reaching out Michele! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Let us know if there is anything else that we can do for you. Best regards, The Mercedes-Benz of Traverse City Team
Google Review
- September 19, 2018
Response from the owner Replied: Brandon, thank you for this outstanding rating! Please let us know if there is anything else that we can do for you!All the best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- September 18, 2018
The ease with which I was able to buy my car. Fox made the car buying experience painless, did not waste my time, and they didn't nickel and dime me. It was by far the quickest I have ever purchased a vehicle and I really appreciate that. They also took the time to answer all of my questions, and...
Cars.com Review
- September 14, 2018
People are friendly and make sure things are done right. I will not take my car anywhere else to get serviced they go out of ther way to help.
Cars.com Review
- September 12, 2018
All aspects of the service appointment were handled so very professionally and personally. The scheduling, the pick up and delivery of vehicle and the follow up has been exceptional.
Cars.com Review
- September 05, 2018
Josh was very interested in helping us in understanding the intricacies of the SLC wich we recently purchased from you.
Google Review
- August 30, 2018
My car had a small oil leak from day I bought it in another state. Dealerships from other areas "repaired" the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem...
Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- August 30, 2018
Always professional and always right! Would recommend to anyone. Easy access and very friendly staff and management. Have used this dealership since we moved here and have not been disappointed
Cars.com Review
- August 30, 2018
Everything went well. Very polite and friendly, with ample communication. Waiting room was clean and furnished with plenty to eat and drink. Not noisy.
Google Review
- August 29, 2018
My car had a small oil leak from day I bought it in another state. Dealerships from other areas "repaired" the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem...
Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- August 24, 2018
The service people are very friendly and helpful, they just had a little trouble getting the job right. In the end, all was taken care of very satisfactorily.
Cars.com Review
- August 18, 2018
Attention to detail. Great service. I was greeted and they were prepared for my appointment. I was given a loaner car.
Google Review
- July 30, 2018
I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.
Response from the owner Replied: Norman, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- July 26, 2018
Service fixed all problems + changed oil. I was given a loaner. All went very well and performed in a timely manner.
Cars.com Review
- July 25, 2018
Very pleasant staff, courteous, helpful,efficient. Punctual, pleasant waiting area. Would recommend to any owner of a Mercedes vehicle. Thank you!
Google Review
- July 24, 2018
I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.
Response from the owner Replied: Norman, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Google Review
- July 24, 2018
I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.
Response from the owner Replied: Norman, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- July 21, 2018
on time, no problems,service department clean orderly, staff all on the same page. i was able to watch my car being serviced while enjoying the morning golf channel
Cars.com Review
- July 21, 2018
Straight forward discussion with no BS, genuine service attitude, honest dialogue. Knowledgeable staff went out of their way to find the right vehicle. No gamesmanship.
Cars.com Review
- July 20, 2018
Customer service was excellent. Thank you Brian and Al for getting the new keys for me and making time to do the oil change and fixing the strange noise in my ML350
Google Review
- July 19, 2018
Response from the owner Replied: Thank you for this wonderful rating! Don't hesitate to reach out to us if there is anything else that we can assist you with!Best, The Mercedes-Benz of Traverse City Team