Always a positive experience. Great staff, very helpful.

Response from the owner Replied: We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Mercedes-Benz of Traverse City was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us.Sincerely,The Mercedes-Benz of Traverse City Team

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Very seamless. Ashley was a huge help and very knowledgeable regarding the mechanical issues and recalls we were dealing with. The use of a loaner also made the distance and time problem disappear. Very Professional.

Digital Airstrike Replied: Raymond, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Sincerely, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Hey, Angelica! We take feedback here seriously and are ecstatic to learn of your five-star experience with us! Thank you and have a wonderful day.Regards,The Mercedes-Benz of Traverse City Team

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Good service and excellent employees. However, the service area is NOT large enough for your service volume. Especially the wash and detail portion of the dealership.

Digital Airstrike Replied: Ken, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Mercedes-Benz of Traverse City Team

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Fox Mercedes was timely, communicative, and professional. You were also very accommodating! I made mention that I would like to look at a GLB as I am thinking about my next vehicle. Your service coordinator made sure I drove a GLB as my loaner!

Digital Airstrike Replied: Thank you for the glowing review, Ann! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, The Mercedes-Benz of Traverse City Team

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Another outstanding dealership from the Fox Motors Group. Exceptional, customer-centered staff, immaculate facility, dedicated well trained service technicians, and great product.Mercedes Benz of Traverse City truly lives up to the Fox and Mercedes combined selling propositions: "Only the Best or...

Response from the owner Replied: Thane, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Mercedes-Benz of Traverse City's Service Department.Regards,The Mercedes-Benz of Traverse City Team

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Top notch. Everyone knows there responsibilities and takes them seriously. Very pleasant, as well. It's a pleasure to have everything run smoothly!

Digital Airstrike Replied: Vickie, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mercedes-Benz of Traverse City. If there is anything more that we can do, please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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Everything was done on time and at the amount promise. They are so friendly and professional. The experience in the garage and knowledge at check in is unsurpassed.

Digital Airstrike Replied: James, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Mercedes-Benz of Traverse City Team

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Convenient because they pick up my car. I live 160 miles away so it is a long round trip for me.

Digital Airstrike Replied: Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Mercedes-Benz of Traverse City Team

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very thorough took time to explain which parts were needed, available and could be ordered. we will see how all works out when car comes out of storage in spring

Digital Airstrike Replied: Bob, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, The Mercedes-Benz of Traverse City Team

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Most outstanding service & professionalism! I own a local business and I cant say enough good about our experience. Christy went above & beyond expectations. We never stepped foot in the dealership. She drove it to our shop for the test drive & delivered it today! They did all the leg work. My wife,...

Response from the owner Replied: Aaron, Thank you for writing this fantastic review and giving Mercedes-Benz of Traverse City such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.Sincerely,The Mercedes-Benz of Traverse City Team

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I like the fact that the guys drove my car home with another car so that they could head on back in the second car to the Mercedes Place

Digital Airstrike Replied: We appreciate the kind words, Carolyn. We look forward to seeing you again in the future! Sincerely, The Mercedes-Benz of Traverse City Team

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Friendly and efficient. Great "no touch" service and access.

Response from the owner Replied: Robert, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Kind regards,The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Aaron, Thank you for writing this fantastic review and giving Mercedes-Benz of Traverse City such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.Sincerely,The Mercedes-Benz of Traverse City Team

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It was completed on time. However, the building needs updating for such a beautiful make of cars that are sold there.

Digital Airstrike Replied: We appreciate you taking the time to share this review with us, Lydia. I am pleased that our staff was able to provide you a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. All the best, The Mercedes-Benz of Traverse City Team

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With the ongoing virus, it's important to book ahead for service with this small dealership. However, the great personal service is still there.

Digital Airstrike Replied: Patricia, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mercedes-Benz of Traverse City. If there is anything more that we can do, please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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The owner must be very proud to have a staff as great as this. A mechanic, Al Smith took his lunch hour off to help us get back on our way. Old school friendly caring people work here. A five star plus dealership in my book.

Response from the owner Replied: Bob, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Mercedes-Benz of Traverse City's Service Department.Regards,The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Thank you for the five-star rating, Nick! Please keep Mercedes-Benz of Traverse City in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Sincerely,The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: That is not the kind of experience we seek to provide, Nick. Please contact us when you can so we can address this together.Sincerely,The Mercedes-Benz of Traverse City Team

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Prompt, courteous service! The paperwork and the loner car were was ready on time. The estimated time when the repairs (recall) would be completed was exactly on time. Very impressive service!

Digital Airstrike Replied: Allen, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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Steve provided me with a loaner while the work was carried out. Having the use of a single car can be a real problem for a family.

Digital Airstrike Replied: Thanks for your outstanding review, Thomas! We're very happy to hear that Steve was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Mercedes-Benz of Traverse City Team

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It was very smooth. I felt they were honest with me and guided me through the car buying process. I love my new car!

Digital Airstrike Replied: Brianna, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, The Mercedes-Benz of Traverse City Team

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Your perk of picking up the car at the airport and fixing car while we traveled was the only positive part of our experience. Service Department lacking knowledgeable employees

Digital Airstrike Replied: We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Mercedes-Benz of Traverse City Team

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Convenient pickup and delivery...great Communications on service planned or unplanned. Really nice people to work with, courteous and helpful. Would and have recommended them.

Dealer response from DealerRater Replied: Thank you for leaving us this great review, Vince! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. All the best, The Mercedes-Benz of Traverse City Team

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We experienced personal and friendly interaction with the Service Department staff. They all keep up good communications during service calls.

Digital Airstrike Replied: Thank you for sharing your experience with us, Tim! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Kyle, thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!Best regards,The Mercedes-Benz of Traverse City Team

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Communication and friendly staff. Ease of appointment. I appreciated that the mechanic came out and spoke to me about other parts (inside cabin air filter) that needed attention due to miles driven.

Dealer response from DealerRater Replied: Gerard, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best regards, The Mercedes-Benz of Traverse City Team

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Christy Petrini has been my guide into Mercedes Benz ownership since 2010. I retired a wonderful BMW E34 M30 and bought a C Class. Really solid automobile and good service. Its valuable to me to have a loaner vehicle for routine maintenance. Fox always brings a car right to my home, then I drop...

Response from the owner Replied: Kyle, thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!Best regards,The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Thank you for writing this fantastic review and giving Mercedes-Benz of Traverse City such an excellent star rating, James! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.All the best,The Mercedes-Benz of Traverse City Team

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Always professional and timely. Always treated with courtesy and patience with any aspect of problems with vehicle concerns. Thank you again Ashley and Al.

Dealer response from DealerRater Replied: Howard, we loved reading this review! Happy customers are our aim, and it appears Ashley and Al really hit the bullseye. Well make sure to share your experience with them, and if you have any further questions or worries, were always available to help. Regards, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: That is not the kind of experience we seek to provide, Nick. Please contact us when you can so we can address this together.Sincerely,The Mercedes-Benz of Traverse City Team

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Working with Christy and Greg at Fox Mercedes was great. They made every step of my experience, the best and as easy as possible. They took care of issues that were presented on the vehicle, explained every process to me, and answered any questions that I had. They made us feel welcome and part of...

Response from the owner Replied: Thank you for writing this fantastic review and giving Mercedes-Benz of Traverse City such an excellent star rating, James! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.All the best,The Mercedes-Benz of Traverse City Team

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The ladies that I deal with every time in service are the best! Ashley and Leah Anne are efficient, courteous and personable. It is so nice to deal with competent people who seem happy to work with you. Having a happy, intelligent service department guarantees that I will keep buy my cars and...

Digital Airstrike Replied: Andrew, thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, The Mercedes-Benz of Traverse City Team

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Working with Christy and Greg at Fox Mercedes. They made every step of my experience, the best and as easy as possible. They took care of issues that were presented on the vehicle, explained every process to me, and answered any questions that I had. They made us feel welcome and part of the family...

Dealer response from DealerRater Replied: James, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Kind regards, The Mercedes-Benz of Traverse City Team

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Timing of appointment was what worked for me because I had to come 160 miles for the service on my suv.

Dealer response from DealerRater Replied: Thank you for the positive review, Bernadine and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Mercedes-Benz of Traverse City Team

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The experience was easy to schedule. Also the availability of a loaner car was available. The the service was finished promptly and on time. Thanks for rotating the tires.

Dealer response from DealerRater Replied: John, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!Best regards, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Chris, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Best regards, The Mercedes-Benz of Traverse City Team

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Great buying experience. Everyone was very easy going, very friendly, and informative. Couldnt have asked for an easier transition.

Response from the owner Replied: Chris, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Best regards,The Mercedes-Benz of Traverse City Team

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Everyone was very easy going, very friendly, and informative. I couldnt have asked for an easier transition. Great buying experience.

Dealer response from DealerRater Replied: Kirstine, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call. All the best, The Mercedes-Benz of Traverse City Team

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It's a car dealership, and it is a good one. I cannot say I had any issues with the place here. Overall, a decent place and would highly recommend it.

Response from the owner Replied: Thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!Best regards,The Mercedes-Benz of Traverse City Team

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Greg went way over and above to accommodate our requests during the car buying process. His communications were clear, concise and obviously effective.

Dealer response from DealerRater Replied: Dianne, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Greg went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Kind regards, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Thank you so much for your 5-star rating, Crystal! Please let our Mercedes-Benz of Traverse City team know if there's anything else we can do you assist you.Sincerely,The Mercedes-Benz of Traverse City Team

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