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Josh is a great salesperson; great price; love the vehicle; love the service options. The car was delivered to us.

Dealer Replied: Congratulations on your new vehicle, Sandra. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Josh was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Mercedes-Benz of Traverse City Team

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Always so knowledgeable, professional and friendly. Always so helpful, all of the people working there. We’ll more than likely buy our next vehicle from them.

Dealer Replied: Your compliments and kind words mean so much to us and our team, Kristine! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Mercedes-Benz of Traverse City Team

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They make going above and beyond a standard. I appreciate the attention to detail they practice. They keep our MB the car we love.

Dealer Replied: Charles, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mercedes-Benz of Traverse City Team

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Professional and competent service . Friendly people who know who you are. Make you feel at home. Offer recommendations for maintaining auto.

Dealer Replied: Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Dennis. Sincerely, The Mercedes-Benz of Traverse City Team

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Kept working on my abnormal brake problem until it was fixed. Took several tries but last repair was successful. Evidently an unknown parts issue.

Dealer Replied: We appreciate you for letting others know about your experience, John! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Mercedes-Benz of Traverse City Team

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Professionalism, organization, transparency, quality of service, familiar and friendly staff. Clean and open work area. Comfortable waiting area with the BEST coffee in Traverse City!

Dealer Replied: We appreciate your marvelous feedback, David. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Mercedes-Benz of Traverse City Team

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Incredible dealership. I own several Mercedes Benz. I popped in here to pick up a few parts and they replaced my key battery to my GLS at no charge. Very thoughtful. Very accommodating. Prices were fair and the staff was super knowledgable. I have yet to buy a car from them but the first few...

Response from the owner Replied: Thank you for reaching out! Reviews like these mean the world to us here at Mercedes-Benz of Traverse City and I will be sure to relay to the team. Feel free to contact us if you have any questions and for any of your future auto needs like services, products, and sales. Take care and have a great day, Tim.Sincerely,The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Thank you for the amazing five-star rating, Madison! I’m glad everything went well during your recent experience with us here at Mercedes-Benz of Traverse City. Feel free to reach out to us if you have any questions and for any of your future auto needs like services, products, and sales. Until next time, take care!Sincerely,The Mercedes-Benz of Traverse City Team

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Buying my car was great with no pressure and all of my questions were answered. Josh is an asset to your dealership!

Dealer Replied: Michele, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mercedes-Benz of Traverse City. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Wyssal, we appreciate you taking the time to leave Mercedes-Benz of Traverse City this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it services, products, or sales.Sincerely,The Mercedes-Benz of Traverse City Team

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Friendly staff, kept me up to date as I waited, offered me a loaner car, provided excellent repair/maintenance to my car.

Dealer Replied: Thank you for this amazing review! We really appreciate your business, Julie. Sincerely, The Mercedes-Benz of Traverse City Team

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I took delivery of my new S580 just before Thanksgiving 2023! My experience with Mercedes-Benz of Traverse City (Fox Motors) was spectacular! My sales agent Josh H. has superior knowledge of his product line and was very patient with me as I anxiously awaited the vehicle I had ordered months prior....

Representative Replied: Congratulations on your new vehicle, Ken. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Josh was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.Sincerely,The Mercedes-Benz of Traverse City Team

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Efficient Pleasant Accommodating A great dealership with friendly and caring staff. Make your experience a pleasure. That’s not quite 20 words.

Dealer Replied: Johanna, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mercedes-Benz of Traverse City Team

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I always have a great experience when I take my car in for service. Mechanics are highly skilled in their trade.

Dealer Replied: Thank you for the kind words, Gina. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mercedes-Benz of Traverse City, we value our customers and we look forward to seeing you down the road. Sincerely, The Mercedes-Benz of Traverse City Team

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You have good personnel that are friendly, helpful and accommodative. I live 75 miles from the dealership, and stopping in for a minor but annoying problem fix is generally inconvenient. Your dealership takes the annoyance out of it.

Dealer Replied: Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Michael. Sincerely, The Mercedes-Benz of Traverse City Team

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Simple, easy friendly. The Brand that I/we prefer and the people that we like and are comfortable with. They make it easy so we repeat our purchases and service there.

Dealer Replied: Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Mercedes-Benz of Traverse City Team

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Beautiful dealership, and I love driving my Mercedes. But...it takes forever to get service completed at Mercedes. I had to wait over a month for a simple repair. And Im told it's the same wait for oil changes. I'm so happy my needed repair didn't keep me from driving. It seemed like if your car...

Representative Replied: Todd, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.Sincerely,The Mercedes-Benz of Traverse City Team

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In the past customer service at traverse city Mercedes Benz was non-existent. I am pleased that it appears they now have more people in place and a focus on the customer

Dealer Replied: Steven, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Mercedes-Benz of Traverse City Team

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Aways Professional, always done right, great people! Would never go anywhere else! Always have been given a great loaner!5 star rating!

Dealer Replied: We appreciate you for letting others know about your experience, James! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Mercedes-Benz of Traverse City Team

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I love the customer service here. FOX does it right. They handle my vehicle with care, pick up and drop off of a loaner while they service it, and return it. The communication is out of this world- 10 plus ⭐️. Why I’m coming back, is because of the customer service both in service department...

Dealer Replied: Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Mercedes-Benz of Traverse City Team

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Being remembered means a lot. I like walking through the door of the facility and being recognized by name, even though I haven't been there for months.

Dealer Replied: Your compliments and kind words mean so much to us and our team, James! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Mercedes-Benz of Traverse City Team

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We are fortunate to have this first class Mercedes dealership in Northern Michigan. It's a well run operation with long time employees.

Dealer Replied: Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Patricia. Sincerely, The Mercedes-Benz of Traverse City Team

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Courtesy professional considerate expedient. The staff are always top notch in all aspects of their performance. Availability of the loaner car is very important

Dealer Replied: Pamela, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mercedes-Benz of Traverse City Team

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Quality of service and use of loaner vehicle was fine. The process took way too long. Had to reserve this service appt approx 6-7 weeks ahead of time and my job kept being put off once in shop, because "other vehicles needed work on first"...really. When I was told that my car would be next, I'm...

Dealer Replied: Jeffrey, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Mercedes-Benz of Traverse City Team

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Excellent customer service and interaction with mechanic very positive. Explained options in great detail and costs associated with the latter.

Dealer Replied: Hi Thomas and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Mercedes-Benz of Traverse City. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Mercedes-Benz of Traverse City Team

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Excellent

Response from the owner Replied: Thank you for this amazing review! We really appreciate your business.Sincerely,The Mercedes-Benz of Traverse City Team

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Accommodating, professional and efficient. I needed an emergency tire repair and the service staff got me an immediate appointment and fixed the tire quickly for a very reasonable fee.

Dealer Replied: Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Mercedes-Benz of Traverse City Team

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Prompt ,friendly, not overcharged ,called back,emailed with confirmation, easy to schedule, would use again in future. Returned calls. Would recommend in the future.

Dealer Replied: It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Mercedes-Benz of Traverse City Team

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Explanation of the new features on my fifth E and an offer to continue answering questions. My vehicle was exactly what I ordered.

Dealer Replied: James, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mercedes-Benz of Traverse City. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Mercedes-Benz of Traverse City Team

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Efficient service and the GM and his staff were quite friendly and helpful. They spent time with me to review options and did great follow-up.

Dealer Replied: Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Mercedes-Benz of Traverse City Team

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Very fast service that was completed perfectly. I also always like working with Leigh Anne who is friendly, efficient, and effective.

Dealer Replied: It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mercedes-Benz of Traverse City, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Mercedes-Benz of Traverse City Team

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Ashley, our contact person, was professional, promptly responded to our questions, knowledgeable and simply pleasant young lady. Also, appreciated the mechanic who answered a few questions prior to picking up my vehicle.

Dealer Replied: Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Mercedes-Benz of Traverse City Team

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unsheduled, vehicle off road, overnight part delivery, back on the road as if nothing happened.....will purchase next new car from TC MB....always the service you hoped for"...........

Dealer Replied: Thank you for this amazing review, Robert! We really appreciate your business. Sincerely, The Mercedes-Benz of Traverse City Team

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They were very nice and provided transportation back home when the car has to be left for repair. Payment was easy and pick up was easy

Dealer Replied: It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Mercedes-Benz of Traverse City Team

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Everything exceeded my expectations...prompt, courteous, and professional. The car wash and vacuum is above and beyond. They are the envy of other local service departments.

Dealer Replied: Thank you for reaching out, Jan! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Mercedes-Benz of Traverse City Team

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MB of TC always provides very friendly and competent service. Making reservation for service is always super easy and worth the extra drive for me. I completely trust the service will be done correctly.

Dealer Replied: Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mercedes-Benz of Traverse City, we value our customers and we look forward to seeing you down the road. Sincerely, The Mercedes-Benz of Traverse City Team

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