Everyone is helpful, friendly and knowledgable. I especially appreciate the availability of a loaner vehicle during service and thorough explanation of the required/recommended maintenance.

Dealer response from DealerRater Replied: Kenneth, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Patricia, we are so glad we could take care of all of your needs at Mercedes-Benz of Traverse City. Thank you for giving this feedback; we will be sure to share it with the team!Regards, The Mercedes-Benz of Traverse City Team

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Fantastic help ordering a car out of state. The Traverse City team successfully helped me lease my 3rd car out of state and I will continue to lease with Traverse City MB because of the wonderful care I received!

Dealer response from DealerRater Replied: We really appreciate your feedback, Dolores. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. All the best, The Mercedes-Benz of Traverse City Team

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I came to this workshop to have them replace some components of the AAC system in a W221. I have worked on this vehicle for years but with the summer fast approaching and my limited schedule it was a job I did not want to do. Repair cost was just short of a few thousand dollars, which is...

Response from the owner Replied: On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. We have addressed your comments with our team and we assure you we are working diligently to ensure a similar situation does not occur again in the future. Please contact us when you can so we can address this together.Sincerely, The Mercedes-Benz of Traverse City Team

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Great Customer Service and communication. Friendly team members.

Response from the owner Replied: Lashear, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Regards, The Mercedes-Benz of Traverse City Team

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There is nothing I didn't like, the store is clean and bright, the technicians and service managers did a perfect job, I had a special request and they met it, and the car is perfect. Again I have had a perfect experience dealing with the team at Fox Mercedes.

Dealer response from DealerRater Replied: Thank you for the feedback, Andrew! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to seeing you again in the future! Best, The Mercedes-Benz of Traverse City Team

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Appointments are made in a timely matter. Facilities are always clean and they have a wide variety of beverages and snacks in the waiting area.

Dealer response from DealerRater Replied: We appreciate your marvelous feedback, Vickilyn. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mercedes-Benz of Traverse City Team

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No pressure friendly people. Really made us feel at home. We Got a great deal on a great car and received more on our trade in then i thought we would get.

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As usual...Promises made, promises kept!

Response from the owner Replied: Julien, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Take care, The Mercedes-Benz of Traverse City Team

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Very friendly and easy to work with! They kept me informed about my care as well as pick up and use of a loaner vehicle.

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As usual...Promises made, promises kept!

Response from the owner Replied: Julien, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Take care, The Mercedes-Benz of Traverse City Team

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As usual...Promises made, promises kept!

Response from the owner Replied: Julien, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Take care, The Mercedes-Benz of Traverse City Team

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East to make appointment. Car was cleaned nicely inside and outside. People at the dealership are very friendly and professional.

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The staff was friendly They were well prepared for my arrival Loaner vehicle was ready and warm Vehicle was completed on time as promised

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Excellent inventory of certified pre-owned vehicles to choose from. Salesperson Christy was very helpful, knowledgable and accommodating. Very impressive facility and staff.

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The efficient way appointments can be made and the notification reminder. The Service staff is outstanding. I have felt more welcome to a dealership service department than Fox Mercedes-Benz. The customer waiting Center is very accommodating. Overall I am impressed with the Service staff and service.

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A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.

Response from the owner Replied: It is always our goal to earn your 5-star rating, Paul. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, The Mercedes-Benz of Traverse City Team

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Pleasant waiting room and/or loaner car. Have always had good experience with Mercedes Benz dealers for over 20 years even before the dealership was moved from Acme to Traverse City.

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Service was performed exactly as expected and staff was better than expected in every affect! Loaner car was awesome. Twentieth word

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Response from the owner Replied: Thank you so much for taking the time to let us know how happy you are with your experience at Mercedes-Benz of Traverse City, Tom! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!Best regards, The Mercedes-Benz of Traverse City Team

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A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.

Response from the owner Replied: It is always our goal to earn your 5-star rating, Paul. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, The Mercedes-Benz of Traverse City Team

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A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.

Response from the owner Replied: It is always our goal to earn your 5-star rating, Paul. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Sincerely, The Mercedes-Benz of Traverse City Team

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You kept me informed, and although the project took longer than expected, you extended the use of the loaner car. Im very pleased with the work, and my car was cleaned in and out when I got it back. Thanks!

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Personal and friendly service; I appreciated the loaner car; good text communications on status and good explanations of the work performed.

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Staff friendly and concerned about both the problem and my comfort level surrounding it. Lots of TLC with very satisfactory options about resolution. Subsequent follow up was also provided,

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Professional,good communication and the car was cleaner than when I brought it.This facilility continues to impress in all areas! Thanks

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Mercedes-Benz of Traverse City provides fantastic service. They work hard in meeting their customers needs in a prompt and professional manner.

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Everything was done with me in mind. The car is just beautiful and well designed and amazing. The Mercedes is top notch.

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Your people are the best. From the moment you walk in the door. Very helpful and I didn't even buy the car from them.

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Response from the owner Replied: Thank you so much for taking the time to let us know how happy you are with your experience at Mercedes-Benz of Traverse City, Tom! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!Best regards, The Mercedes-Benz of Traverse City Team

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Fast. Nice interactions with employees. Loaner car was great and hassle-free. Outcome of service was perfect. Clean and comfortable waiting area with many amenities.

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on time,perfectly handled, more like a long pit stop.....nicely done, 8 am appointment, done at 1045,,,very hard to do in todays new car dealerships, makes tbe brand ownership perfect..!

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Very good service. Respectful, to the public receptionist was kind and well organized. Work was done in good time frame. We were happy with the service.

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Cars are always cleaned when we pick them up. Ashley went above and beyond with printing pictures of Marilyn Monroe and Joe DiMaggio. We named our cars Marilyn and Joe. She had a picture of them in each car when we picked them up. How special.

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Friendly associates and prompt service. Lounge area was comfortable. Coffee and snacks were available along with local newspaper to read.

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Efficient, knew their product, friendly, helpful, got the process done with ease and quickly. Facility clean and neat as are the service people.

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Friendly staff. Service technician communicated several times during day on status of repairs. Service bill was throughly explained and minor additional work was completed while I waited.

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I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.

Response from the owner Replied: Thank you for the five-star rating, Bryan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Kind regards, The Mercedes-Benz of Traverse City Team

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Kristy was amazing! I had a limited budget and some must have's and she fulfilled everything and was extremely responsive. I was so happy to get exactly what I wanted. Her customer service is some of the best I have encountered, and I'm in sales!

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I enjoy all the people there. It is definitely a family to friend feeling. I have not ever had a poor experience at this dealership . Its always a good time and fun to stop in.

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I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they don't have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I...

Response from the owner Replied: Our team has received this review and its been acknowledged.

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I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.

Response from the owner Replied: Thank you for the five-star rating, Bryan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Kind regards, The Mercedes-Benz of Traverse City Team

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excellent service every time

Response from the owner Replied: We appreciate your input, Timothy. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care, The Mercedes-Benz of Traverse City Team

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The ease of the entire experience..from the friendly welcome to the accessibility and convenience of the loaner car..to the explanation of the invoice. Right at the top of all of the dealerships around the country that I have done business with.

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Always, my experience with Mercedes-Benz of Traverse City is excellent, regardless of the complexity of the situation at hand. The team works seamlessly for the customers' benefit and I certainly appreciate that consideration.

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The low tire pressure sensor came on for the second time within a month. I stopped at MB of Traverse City to ask if I needed to make an appointment for them to check the tire. They squeezed me in right then, found the hole, plugged it and sent me on my way. I am headed into a two-week cycle of...

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Loaner vehicle. Great mechanics. Clean dealership. Easy check in & out. Location is good for servicing a wide geographical area

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Ashley, Leigh Ann and Cory are all fantastic !!!! Great staff and excellent mechanics. Always a pleasure to be at this dealership.

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I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.

Response from the owner Replied: Thank you for the five-star rating, Bryan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Kind regards, The Mercedes-Benz of Traverse City Team

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I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they don't have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I...

Response from the owner Replied: Our team has received this review and its been acknowledged.

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excellent service every time

Response from the owner Replied: We appreciate your input, Timothy. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care, The Mercedes-Benz of Traverse City Team

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I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they don't have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I...

Response from the owner Replied: Our team has received this review and its been acknowledged.

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excellent service every time

Response from the owner Replied: We appreciate your input, Timothy. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care, The Mercedes-Benz of Traverse City Team

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prompt and brought my car to me when I could not get there to pick it up. car was cleaned and perfect

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My car had a small oil leak from day I bought it in another state. Dealerships from other areas "repaired" the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem...

Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Take care, The Mercedes-Benz of Traverse City Team

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Very professional employees, service was completed on time and reasonable priced. Facilities are clean and close to the mall, so you can shop while your car is getting fixed

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Came to this dealership for the first time for a minimal service issue and was so pleased as to how smoothly everything went! I was greeted with a friendly smile and polite staff all through the drop off to the pick up. Service tech remember me by name at pick up and it was a quick signature and on...

Representative Replied: Thank you for reaching out Michele! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Let us know if there is anything else that we can do for you. Best regards, The Mercedes-Benz of Traverse City Team

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Response from the owner Replied: Brandon, thank you for this outstanding rating! Please let us know if there is anything else that we can do for you!All the best, The Mercedes-Benz of Traverse City Team

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The ease with which I was able to buy my car. Fox made the car buying experience painless, did not waste my time, and they didn't nickel and dime me. It was by far the quickest I have ever purchased a vehicle and I really appreciate that. They also took the time to answer all of my questions, and...

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People are friendly and make sure things are done right. I will not take my car anywhere else to get serviced they go out of ther way to help.

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All aspects of the service appointment were handled so very professionally and personally. The scheduling, the pick up and delivery of vehicle and the follow up has been exceptional.

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Josh was very interested in helping us in understanding the intricacies of the SLC wich we recently purchased from you.

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My car had a small oil leak from day I bought it in another state. Dealerships from other areas "repaired" the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem...

Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Take care, The Mercedes-Benz of Traverse City Team

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Always professional and always right! Would recommend to anyone. Easy access and very friendly staff and management. Have used this dealership since we moved here and have not been disappointed

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Everything went well. Very polite and friendly, with ample communication. Waiting room was clean and furnished with plenty to eat and drink. Not noisy.

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My car had a small oil leak from day I bought it in another state. Dealerships from other areas "repaired" the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem...

Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Take care, The Mercedes-Benz of Traverse City Team

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The service people are very friendly and helpful, they just had a little trouble getting the job right. In the end, all was taken care of very satisfactorily.

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Attention to detail. Great service. I was greeted and they were prepared for my appointment. I was given a loaner car.

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I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.

Response from the owner Replied: Norman, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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Service fixed all problems + changed oil. I was given a loaner. All went very well and performed in a timely manner.

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Very pleasant staff, courteous, helpful,efficient. Punctual, pleasant waiting area. Would recommend to any owner of a Mercedes vehicle. Thank you!

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I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.

Response from the owner Replied: Norman, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.

Response from the owner Replied: Norman, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

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on time, no problems,service department clean orderly, staff all on the same page. i was able to watch my car being serviced while enjoying the morning golf channel

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Straight forward discussion with no BS, genuine service attitude, honest dialogue. Knowledgeable staff went out of their way to find the right vehicle. No gamesmanship.

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Customer service was excellent. Thank you Brian and Al for getting the new keys for me and making time to do the oil change and fixing the strange noise in my ML350

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Response from the owner Replied: Thank you for this wonderful rating! Don't hesitate to reach out to us if there is anything else that we can assist you with!Best, The Mercedes-Benz of Traverse City Team

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