Cars.com Review
- February 19, 2020
Fast, Friendly and gets the job done quickly, I had my vehicle towed there, it was repaired and returned to me lighting fast.
Dealer response from DealerRater Replied: Henry, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- February 19, 2020
Easy in...easy out, Mercedes-Benz of Traverse City has a team of pros that I can trust to service my Benz.
Dealer response from DealerRater Replied: Daniel, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- February 12, 2020
The people I deal with at Fox Mercedes are the very best! I get the best service of my life, friendly, courteous and efficient. They always go over and above to help and do so in a way that is the easiest and best for me.
Dealer response from DealerRater Replied: Andrew, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best regards, The Mercedes-Benz of Traverse City Team
Google Review
- February 10, 2020
Very experienced and professional! Would highly recommend!
Response from the owner Replied: Connie, thanks for leaving our Mercedes-Benz of Traverse City team this wonderful feedback! Customer satisfaction is our top priority and were ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!All the best, The Mercedes-Benz of Traverse City Team
Google Review
- February 10, 2020
I've found that this dealership does excellent work.Car is always washed and cleaned, never any grease or dirt on my seat like other places I've had my car serviced. The service staff are always very friendly and helpful and the service manager does a great job and is very friendly too. I feel, very...
Response from the owner Replied: Dan, thank you for sharing this great feedback with us. We feel our service department is what makes Mercedes-Benz of Traverse City special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment!Best, The Mercedes-Benz of Traverse City Team
Google Review
- February 10, 2020
Awesome customer service - No matter what day you go in, everyone always seems to have a smile on their face and a willingness to help with whatever you need. Favorite dealership to visit.
Response from the owner Replied: Leinad, thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!Thanks again, The Mercedes-Benz of Traverse City Team
Google Review
- February 07, 2020
Friendliest sales staff in Northern Michigan!
Response from the owner Replied: Jenna, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Best, The Mercedes-Benz of Traverse City Team
Google Review
- February 06, 2020
Best service department in town!!!!!
Response from the owner Replied: Jenna, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Mercedes-Benz of Traverse City's Service Department.Kind regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- January 21, 2020
The whole process was easy and since I live over 200 miles from the dealership, having the vehicle delivered to my door was awesome!
Dealer response from DealerRater Replied: Lynn, thanks for the wonderful review of your recent visit to our dealership. We strive for 100 percent customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- January 15, 2020
Everything was good. Nice job Josh, Greg, Joe. Thank you. We have a lot of history with Fox MB. All good. We will do this again in 3 years.
Dealer response from DealerRater Replied: Thank you so much for this wonderful feedback, Gregory! We're so glad you came back to see us for your new vehicle It's fantastic to know Josh, Greg, and Joe helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Thanks again, The Mercedes-Benz of Traverse City Team
Google Review
- January 14, 2020
Response from the owner Replied: Michael, we are so glad to read that you had such a positive experience at Mercedes-Benz! We can't wait to see you again soon.All the best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- December 30, 2019
This car is the third MB we have owned. Have always used the dealership for service due to the engineering of the car. Their technicians have the knowledge and experience to complete the routine service as well as able to identify problems on the car that need their attendion. I really appreciate...
Dealer response from DealerRater Replied: Thank you so much for taking the time to share your kind words about your experience at Mercedes-Benz of Traverse City! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! All the best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- December 30, 2019
Everything. My car is always so well taken care of and I trust the people who work on it! I especially loved the candy cane, so kind!
Dealer response from DealerRater Replied: Alyssah, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best regards, The Mercedes-Benz of Traverse City Team
Google Review
- December 17, 2019
Response from the owner Replied: We are so glad to read that you had such a positive experience at Mercedes-Benz of Traverse City! We can't wait to see you again soon.Kind regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- December 14, 2019
Great friendly staff. Wonderful facility. Very accommodating. Would highly recommend this dealership for those interested in purchasing a Mercedes, or for any service for their current Mercedes.
Dealer response from DealerRater Replied: We appreciate your marvelous feedback, Lorne. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mercedes-Benz of Traverse City Team
Cars.com Review
- December 07, 2019
Fast friendly service, having a loaner vehicle is a reason to purchase a vehicle from that dealership. The friendly service team makes the customer feel appreciated.
Dealer response from DealerRater Replied: Tim, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- November 23, 2019
Great personnel and service. Customers are treated with great respect and curtesy. It is a friendly atmosphere to experience for us every time.
Dealer response from DealerRater Replied: Thank you so much for taking the time to let us know how happy you are with your experience, Ken! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, The Mercedes-Benz of Traverse City Team
Google Review
- November 18, 2019
Response from the owner Replied: Stephanie, we are so glad to read that you had such a positive experience at Mercedes-Benz of Traverse City! We can't wait to see you again soon.Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- November 13, 2019
Changed tires. Did not have to wait long. Clean facility. Like the receptionist and Josh the salesman. He is always so very helpful.
Dealer response from DealerRater Replied: We appreciate your marvelous feedback, Vickilyn. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mercedes-Benz of Traverse City Team
Cars.com Review
- November 12, 2019
prompt service the technicians are very polite and knowledgable an answer all questions politely the waiting area is comfortable and refreshments are provided
Dealer response from DealerRater Replied: Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again in the future. Regards, The Mercedes-Benz of Traverse City Team
Google Review
- October 23, 2019
This dealership is why I drive Mercedes. Your team is smart, efficient and customer-focused. They worked with me, around my difficult schedule to get my car fixed properly and returned to me. It was a difficult fix and they handled it with professional efficiency. Everyone, there was polite and...
Response from the owner Replied: Andrew, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing Mercedes-Benz of Traverse City's Service Department.Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- October 11, 2019
The salesperson kept in touch with us though out the sales process and kept us put to date. Thank you.
Dealer response from DealerRater Replied: Roger, we love hearing about customers who have a great experience at Mercedes-Benz of Traverse City and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Kind regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- October 08, 2019
Professional, they accommodate your schedule, have a nice clean courtesy car available, do excellent work, are honest and pleasant. They give you back a clean car. They make you feel valued.
Dealer response from DealerRater Replied: Hi, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Mercedes-Benz of Traverse City. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best regards, The Mercedes-Benz of Traverse City Team
Google Review
- October 07, 2019
Another outstanding dealership from the Fox Fox Motors Group. Exceptional, customer-centered staff, immaculate facility, dedicated well trained service technicians, and great product. Mercedes Benz of Traverse City truly lives up to the Fox and Mercedes combined selling propositions: "Only the Best...
Response from the owner Replied: Thane, thank you for the feedback! We are happy to hear about your positive experience at Mercedes-Benz of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!All the best, The Mercedes-Benz of Traverse City Team
Google Review
- October 07, 2019
Where do I start? Y'all are amazing! From the moment I walk in and am greeted by gorgeous women who tend to my every need, to the time that my vehicle is completed and delivered back to me clean and awesome!
Response from the owner Replied: Ian, we appreciate you for taking the time to give Mercedes-Benz of Traverse City such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.Best,The Mercedes-Benz of Traverse City Team
Cars.com Review
- October 07, 2019
Where do I start? Y'all are amazing! From the moment I walk in and am greeted by gorgeous women who tend to my every need, to the time that my vehicle is completed and delivered back to me clean and awesome!
Dealer response from DealerRater Replied: Ian, we appreciate you for taking the time to give Mercedes-Benz of Traverse City such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Mercedes-Benz of Traverse City Team
Google Review
- October 01, 2019
My husband and I had moved from out of state and needed a car soon after we arrived. Christy P. was efficient to provide me with the specifications I was looking for in our vehicle and was very kind and professional when we met. Joe C. helped to get all our paperwork in order and got us out of the...
Response from the owner Replied: We really appreciate your feedback, Ajay. We love hearing from our customers and thank you for choosing Mercedes-Benz of Traverse City for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us.All the best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- September 28, 2019
everything especially the manager and Leeann and Mr. Hozag Thank you, good loaner, they are nice efficient and accommodating to costumer need
Dealer response from DealerRater Replied: Bashar, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100 percent satisfied with the overall experience. We look forward to working with you again! Kind regards, The Mercedes-Benz of Traverse City Team
Google Review
- September 13, 2019
Great experience at this dealership when purchasing my new vehicle! Christy and the Greg were fantastic to work with.
Response from the owner Replied: Thank you for your great review, Maria! We're glad to have Christy and Greg on our team and that we could provide you with a positive experience at Mercedes-Benz of Traverse City. If you ever need anything in the future, please don't hesitate to let us know. Take care,The Mercedes-Benz of Traverse City Team
Google Review
- September 08, 2019
Response from the owner Replied: That is not the kind of experience we seek to provide, Hope. Please contact us when you can so we can address this together.Sincerely,The Mercedes-Benz of Traverse City Team
Google Review
- August 30, 2019
Response from the owner Replied: Lisa, we are so glad to read that you had such a positive experience at Mercedes-Benz of Traverse City! We can't wait to see you again soon.Kind regards, The Mercedes-Benz of Traverse City Team
Google Review
- August 16, 2019
My E350 was having an issue that needed attention. My home is in TC yet Im not in town much. I was home in late June and made an appointment for June 27. I brought my car in at 8am and made it clear I was only in town until July 5. Ashley, who I found to be awesome, took good care of me. At the same...
Response from the owner Replied: We appreciate you taking the time to reach out to us. We are currently looking into this matter.Sincerely, The Mercedes-Benz of Traverse City Team
Cars.com Review
- August 09, 2019
Friendly, knowledgeable, quick turn around time for repairs. They always have a loaner vehicle for me when they are working on my GL. They make the repair process, easy and simple
Dealer response from DealerRater Replied: Joe, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Cars.com Review
- August 08, 2019
Always great and have no complaints Just keep doing what you are doing under the leadership of Cory and his team.=====
Dealer response from DealerRater Replied: Don, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- August 01, 2019
We are always taken care of, as well as our vehicle! Any issues are clearly explained and any additional problems are handled appropriately. The Service Staff and Technicians are more than deserving of a 5 star rating!
Dealer response from DealerRater Replied: Hello William, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Thanks again, The Mercedes-Benz of Traverse City Team
Google Review
- July 30, 2019
Grest service. Knowledgeable staff. Comfortable waiting area.
Response from the owner Replied: Thank you for visiting our service department and for leaving the kind words, Phillip. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at Mercedes-Benz of Traverse City.All the best,The Mercedes-Benz of Traverse City Team
Google Review
- July 27, 2019
Response from the owner Replied: Thank you for the five-star rating, Anthony! Please keep Mercedes-Benz of Traverse City in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- July 23, 2019
As I have for many years now viited your store, everyone is attentive and service is great. Techs are knowledgeable.
Dealer response from DealerRater Replied: Thank you so much for your excellent input, Delilah! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- July 23, 2019
The friendliness and concern of the staff, always ensuring that I was informed and comfortable with all aspects of the service. They are always thinking outside the normal to assist in making each visit as quick and painless as possible. This includes the front desk staff right through to the...
Dealer response from DealerRater Replied: Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Barry! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- July 03, 2019
Everyone is helpful, friendly and knowledgable. I especially appreciate the availability of a loaner vehicle during service and thorough explanation of the required/recommended maintenance.
Dealer response from DealerRater Replied: Kenneth, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team
Google Review
- June 19, 2019
Response from the owner Replied: Patricia, we are so glad we could take care of all of your needs at Mercedes-Benz of Traverse City. Thank you for giving this feedback; we will be sure to share it with the team!Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- June 14, 2019
Fantastic help ordering a car out of state. The Traverse City team successfully helped me lease my 3rd car out of state and I will continue to lease with Traverse City MB because of the wonderful care I received!
Dealer response from DealerRater Replied: We really appreciate your feedback, Dolores. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. All the best, The Mercedes-Benz of Traverse City Team
Google Review
- May 19, 2019
I came to this workshop to have them replace some components of the AAC system in a W221. I have worked on this vehicle for years but with the summer fast approaching and my limited schedule it was a job I did not want to do. Repair cost was just short of a few thousand dollars, which is...
Response from the owner Replied: On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. We have addressed your comments with our team and we assure you we are working diligently to ensure a similar situation does not occur again in the future. Please contact us when you can so we can address this together.Sincerely, The Mercedes-Benz of Traverse City Team
Google Review
- May 08, 2019
Great Customer Service and communication. Friendly team members.
Response from the owner Replied: Lashear, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of Traverse City! If there is anything else we can do for you, please feel free to give us a call.Regards, The Mercedes-Benz of Traverse City Team
Cars.com Review
- May 01, 2019
There is nothing I didn't like, the store is clean and bright, the technicians and service managers did a perfect job, I had a special request and they met it, and the car is perfect. Again I have had a perfect experience dealing with the team at Fox Mercedes.
Dealer response from DealerRater Replied: Thank you for the feedback, Andrew! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to seeing you again in the future! Best, The Mercedes-Benz of Traverse City Team
Cars.com Review
- April 17, 2019
Appointments are made in a timely matter. Facilities are always clean and they have a wide variety of beverages and snacks in the waiting area.
Dealer response from DealerRater Replied: We appreciate your marvelous feedback, Vickilyn. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mercedes-Benz of Traverse City Team