Everyone were very helpful, pleasant and worked with me with the installation of front seat covers even though it was very challenging. They also offered a courtesy car.

Response from the owner Replied: Thank you for your wonderful feedback! We're thrilled to hear that our team at Mercedes-Benz of Traverse City was helpful and pleasant during your visit. It’s great to know you appreciated our efforts with the front seat covers installation and the courtesy car option. We look forward to assisting you again in the future whether it be for services, products, or sales!Sincerely,Greg Hozakghozak@foxmotors.com

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Response from the owner Replied: Thank you for choosing Mercedes-Benz of Traverse City! We appreciate your support and look forward to assisting you on your next visit whether it be for services, products, or sales!Sincerely,Greg Hozak ghozak@foxmotors.com

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Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Traverse City and for leaving us a 5-star review! We truly appreciate your support. We look forward to assisting you again in the future whether it be for services, products, or sales!Sincerely,Greg Hozak ghozak@foxmotors.com

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GM Greg and Josh on this team are amazing!!!! I only return because their sales and service department is exceptional! I can always trust what they say...and they always follow through on any question I may have. This dealership goes out of their way to be honest, and make sure any question is...

Representative Replied: Thank you, Mary Jo! We truly appreciate your kind words and loyalty to Mercedes-Benz of Traverse City over the past 20 years. We're thrilled to hear that our sales and service team have consistently exceeded your expectations. Your trust in us means everything, and we'll continue to strive for excellence. We look forward to serving you for many more years to come!Sincerely,Greg Hozak ghozak@foxmotors.com

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I recently left a poor review. Fox Mercedes has satisfactorily resolved all of my complaints with them and I was very impressed with the service I received. The communication was great and they were very patient in working through a complex problem. I continue to have complaints with Mercedes Benz...

Response from the owner Replied: Thank you for your feedback! We truly appreciate your recognition of the service provided at Mercedes-Benz of Traverse City. It’s great to hear that your concerns were addressed satisfactorily. If there’s anything further we can assist you with, please feel free to reach out. We value your experience and look forward to serving you again whether it be for services, products, or sales!Sincerely,Greg Hozak ghozak@foxmotors.com

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Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Traverse City and for leaving us a review, Bryant. We greatly appreciate your support and look forward to assisting you on your next visit whether it be for services, products, or sales!Sincerely,Greg Hozak ghozak@foxmotors.com

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While on a trip to Traverse City, an alert came on my vehicle. Their service department was very easy to work with to solve my issue. Really appreciated their help!

Response from the owner Replied: Thank you so much for your kind words, Stephanie! We're thrilled to hear that you had a positive experience with our service department at Mercedes-Benz of Traverse City. Our team is always here to help, and we appreciate you taking the time to share your experience. We hope to see you again soon whether it be for services, products, or sales!Sincerely,Greg Hozak ghozak@foxmotors.com

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Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Traverse City and for leaving us a review, Kellie. We truly appreciate your support and look forward to assisting you during your next visit whether it be for services, products, or sales!Sincerely,Greg Hozak ghozak@foxmotors.com

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Do not finance your car with MBFS. MBFS Customer service is horrible. They have repeatedly lied to me about returning my title after paying off the loan. They dont care about legal requirements. Also be careful about purchasing a uniquely trimmed out car from Mercedes. I had to wait nearly four...

Response from the owner Replied: We acknowledge your review and are currently looking into the events you’ve detailed.

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Just moved to the area and had a flat tire on my Mercedes after work, I called in a panic and spoke with Dave, the service manager, and he stayed open late for me to head in, Al fixed me all up in a timely manner and both Dave and Al were so kind and helpful!! I’m so grateful for the great customer...

Response from the owner Replied: Thank you, Andrea! We're thrilled to hear about your positive experience at Mercedes-Benz of Traverse City. It's wonderful to know that Dave and Al provided you with exceptional service during your time of need. We appreciate your kind words and look forward to welcoming you back in the future whether it be for services, products, or sales! Safe travels!Sincerely,Greg Hozak ghozak@foxmotors.com

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I had a great experience today at Mercedes-Benz of TC. My wife and I were in town visiting family, and on the drive up we noticed a slight vibration on the passenger side. When we stopped by the tire shop to have them check the balance, I realized I had forgotten the socket for my wheel locks back...

Response from the owner Replied: Thank you, Joe, for choosing Mercedes-Benz of Traverse City for your needs while visiting family in town. We are delighted to hear that Leigh Anne and our team could assist you promptly with the wheel lock socket replacement. We appreciate your kind words and look forward to welcoming you back in the future whether it be for services, products, or sales. Safe travels back to Missouri!Sincerely,The Mercedes-Benz of Traverse City Team

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