Cars.com Review
- June 08, 2026
My service advisor, Anthony, is the absolute best. He defines what great service is and goes above and beyond every time!
Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 10, 2026
My purchase of my Benz was flawless. I'm very pleased with how little time it took
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- March 31, 2026
My experience with this dealership is probably the worst i ever had. I had a confirmed appointment for a test drive, but was left waiting 1–1.5 hours with 1 or 2 follow-ups in between, and eventually the test drive never happened which is highly disrespectful of one's time. The dealership also has...
Dealer Replied: Hello Alan, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- March 20, 2026
I would never buy another Mercedes from this dealership. Sold me a car still with factory warranty as well as CPO with the front bumper having damage costing me $1200 to repair!!!
Consumer Replied: The GM knew exactly what was happening with this purchase and decided to do nothing regarding the bumper and other issues. I will discuss this further with MBUSA in hopes of resolving this matter. Selling me a car that they CPO’d with a damaged bumper is totally unexceptionable and inexcusable. I have been buying Mercedes Benz for almost 50 years.
Cars.com Review
- March 03, 2026
Dealership was excellent with this purchase. I bought a 2002 Porsche Boxster with just over 21k miles from them. Appreciate they put new tires, battery, oil change, etc. to get it ready. Had been watching the price drop too until it finally fit my budget right before I had to leave town for a week....
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 16, 2026
Excellent experience all the way around. I was taken care of promptly, given clear estimates of all work being performed and additional necessary for my authorization, and The work was completed exactly as promised.
Dealer Replied: Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 13, 2026
The Rep. was so outstanding, and he was so helpful and helped us in the processes this was new to my son since he was purchasing his first car he had a great experience and also the sales rep was very attentive to our needs. I would defiantly go back again when I am looking.
Dealer Replied: Hi Esther, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- January 26, 2026
Rayan, the sales person was great, but finance part not good. Too long of waiting for finance that made me to be 4 hours to be on the road since I was from out of town.
Dealer Replied: Hi Shala, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Cars.com Review
- December 18, 2025
Mercedes San Jose delivering a great vehicle, at an affordable price, including a service program and customer service. I bought a 550 GL and the process was smooth.
Dealer Replied: Hello, we appreciate you taking the time to leave us a response, James! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 24, 2025
Thieves in the finance department led by Kyle. He has stolen my money. Criminals. Avoid this dealership.
Dealer Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com.
Cars.com Review
- November 08, 2025
Hello. My experience was the best ever. The sales team was outstanding and knowledgeable. Friendly service and accommodating. The transfer made simple and the car is great. Thank you.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 03, 2025
So easy to work with- they listen and understand you and treat you with respect. I highly recommend this dealership for all your automotive needs.
Cars.com Review
- October 16, 2025
Car was ready for test drive as promised turned out to be what I wanted. Sales person was very attentive and helpful. The few items that needed correction was handled right away.
Dealer Replied: Hi Thomas, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- October 03, 2025
Joseph Ngo was amazing, excellent service as usual. Kyle in finance made the process smooth. I will continue to get my vehicles from Mercedes Benz of San Jose because I like the treatment they provide.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 18, 2025
Great customer service and exceptional financial department. Very knowledgeable team and welling to make your purchasing experience excellent. Highly recommended as they have enough teams to help.
Dealer Replied: Hi Nadia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 04, 2025
Earlier in the summer my car was broken into and they stole the key to my lug nuts. I felt insecure after that, thinking the thieves would come back for the tires, so I went to this dealership and had them replace them. Erwin, in sales, was friendly and efficient and he changed all the lug nuts...
Dealer Replied: Hi Liz, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- August 23, 2025
I don’t know much about cars, but everyone here was incredibly warm, patient, and professional. They offered me a very fair deal and even took the time to teach me some useful tips for driving my new car. The whole process was smooth and enjoyable. Andy is a truly professional salesperson, and I’m...
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 23, 2025
It?s been a while since we bought a new car and it was a difficult decision between a Porsche Cayenne and a Mercedes GLE 350, the Mercedes won. The insurance costs were the factor. Ryan our salesperson was highly professional and knowledgeable with a genuine personality. He went above and beyond to...
Dealer Replied: Hello John, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- August 19, 2025
I recently leased a GLC 350e from this showroom and had an excellent experience. I walked in casually one afternoon and met Matthew Santos, who patiently explained the different options, arranged test drives, and helped me close a deal the very same day. A week later, I had a question about one of...
Dealer Replied: Hi Dipu, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 13, 2025
Yes I purchased a car. We like them. There nice simple people. Definitely we will recommend them to our friends.
Dealer Replied: Hi Yerdana, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 25, 2025
My husband and I had a very pleasant and smooth process in purchasing a used car that we really love. Joseph Ngo was quickly responsive to all of my communications in setting up a time that worked for us all to do a test drive and ultimately purchase the vehicle. The finance officer was also warm...
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 16, 2025
I will recommend all my friends and family to buy vehicles in this dealership especially with Matthew?s help I found a vehicle that I needed
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!