Joseph Ngo was amazing, excellent service as usual. Kyle in finance made the process smooth. I will continue to get my vehicles from Mercedes Benz of San Jose because I like the treatment they provide.

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Great customer service and exceptional financial department. Very knowledgeable team and welling to make your purchasing experience excellent. Highly recommended as they have enough teams to help.

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Earlier in the summer my car was broken into and they stole the key to my lug nuts. I felt insecure after that, thinking the thieves would come back for the tires, so I went to this dealership and had them replace them. Erwin, in sales, was friendly and efficient and he changed all the lug nuts...

Dealer Replied: Hi Liz, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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I don’t know much about cars, but everyone here was incredibly warm, patient, and professional. They offered me a very fair deal and even took the time to teach me some useful tips for driving my new car. The whole process was smooth and enjoyable. Andy is a truly professional salesperson, and I’m...

Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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It?s been a while since we bought a new car and it was a difficult decision between a Porsche Cayenne and a Mercedes GLE 350, the Mercedes won. The insurance costs were the factor. Ryan our salesperson was highly professional and knowledgeable with a genuine personality. He went above and beyond to...

Dealer Replied: Hello John, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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I recently leased a GLC 350e from this showroom and had an excellent experience. I walked in casually one afternoon and met Matthew Santos, who patiently explained the different options, arranged test drives, and helped me close a deal the very same day. A week later, I had a question about one of...

Dealer Replied: Hi Dipu, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Yes I purchased a car. We like them. There nice simple people. Definitely we will recommend them to our friends.

Dealer Replied: Hi Yerdana, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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My husband and I had a very pleasant and smooth process in purchasing a used car that we really love. Joseph Ngo was quickly responsive to all of my communications in setting up a time that worked for us all to do a test drive and ultimately purchase the vehicle. The finance officer was also warm...

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I will recommend all my friends and family to buy vehicles in this dealership especially with Matthew?s help I found a vehicle that I needed

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

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I came here as a very first time but I experienced BEST CUSTOMER SERVICE and I bought a Mercedes Sprinter 2025 FOR MY LIMOUSINE BUSINESS. My experience was great and I strongly recommend this specific dealership for your car buying.

Dealer Replied: Hi Abdul, our Staff is dedicated to providing all our guests with outstanding customer service. Thank you so much for being one of our valued guests and we look forward to your next visit!

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From the moment I walked into Mercedes of San Jose, I was made to feel as if everyone wanted me to have the best possible vehicle at the best possible price from the clean and well appointed surroundings to the laid back no pressure sales and the efficiency of the finance department I was able to...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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At the very last minute, no exxageration, after I turned over my pink slip and my bank approval notice and after I had filled out all the docmentation, the car was cleaned and waiting outside , next to my trade-in so I could transfer my things. After all that, they told me they made a mistake and I...

Dealer Replied: Hi Sherman, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

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Excellent service done by the sales representative in explaining the features and functionality of the SUV

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I’m really pleased of the friendliness of the staff and the great deal they gave me on my C300 2025! I love my new car!!!

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable, excellent customer service. Thank you for the review!

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Great customer service!! Good pricing on vehicles as well!! Skyler and Kevin are excellent in what they do and went out of there way to make my buying experience easy!

Dealer Replied: Hi Valerie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

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Great service and Joshua went out of his way to help me with Uber when the loaner car was not available.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!

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Mercedes San Jose did an outstanding job on my repairs. Joshua went above and beyond by keeping me updated and arranging Uber rides for me when courtesy cars were unavailable.

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Be aware that they might be lowballing and advertising falls information just in order to get you in the door. I saw an ad and was happy to buy the car at the price advertised, only to discover that although it says CPO it’s not actually a CPO, the girl explained that it’s not their fault but...

Dealer Replied: Hi Micky, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Stay away from Mercedes Benz of San Jose. First they didn't reset my meter after the annual maintenance service so I have to go back to the dealer again which is 30 mins drive just to reset the maintenance meter and they don't say sorry at all. Also, their finance department never pick up the phone...

Response from the owner Replied: Hi Eric, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Went there check check up GLB which does not have too many inventory in Bay Area. Tedi is super helpful and patient. He showed me GLC and GLB and also give me the chance to test drive both to make up my mind. Finally leave with brand new GLB. Really pleasant experience.update 3 years...

Response from the owner Replied: Hi Chelsea, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I was interested in a vehicle and they informed me it was available that morning to test drive. Ekamjot requested for me to make a scheduled appointment so I did for that afternoon. I was making a 2 hour drive to see it, when hetold me an hour before my appointment that it wasn’t actually available...

Response from the owner Replied: Hello Sydney, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.

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I’ve purchased thru Auto Nation 8 Mercedes Benz vehicles in 20 years. I’ve never experienced anything similar before with purchasing a vehicle from you guys. I’m very disappointed in the way things have turned out as far with this last purchase.I feel neglected by your company as far as things have...

Response from the owner Replied: Hi Menes, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Once you finalize the sales, you are left alone no help whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed

Dealer Replied: Hi, we appreciate your honest feedback, as we are always looking for ways to improve. When you have an opportunity, please reach out to us at (408) 214-3009 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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I can only say good things about this dealership and about Grachick, our sales person. I was assigned Grachick during an online enquire and he received us at the dealership with no waiting time: he was ready when we arrived.The car we wanted to test drive was not available, but he kindly offered us...

Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sergio! Don't hesitate to call us if you ever need anything. Be safe on the road!

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My Wife & I had a really good experience with Jorge and Red. Thank you!!!

Response from the owner Replied: Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

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I came in yesterday and Ekamjot Singh helped me get in to my dream car! He was so great to work with and my experience couldn’t have been better! Highly recommend!

Response from the owner Replied: Hi Lindsay, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.

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Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house...

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house...

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I found the sale representatives as well as the manager and finance people very helpful and great to work with. They made my buying a car experience enjoyable and easy. Would highly recommend buying a car from the people who work here.

Response from the owner Replied: Eitan, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I like working with Jose Arellano at MB of San Jose. I’ve worked for a few years and he’s very pleasant to work with

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who ever that asian sales manager was. lost the sale. his tats didnt help. all bullshietz about being straight forward was quite garbage. he wasn't straight forward more than being a jerk and trying to be a bully. it felt like my cash payment wasn't going to be good enough. luckily drove to a...

Response from the owner Replied: Hi James, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 214-3009. We look forward to hearing from you.

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I recently purchased a car from Mercedes and had the pleasure of working with Ekamjot, who was fantastic throughout the entire process. Even though I didn’t have an appointment, he went above and beyond to assist me and made sure I had a great experience. He’s an incredibly helpful person, and I...

Response from the owner Replied: Hi Sharon, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Im happy with my car, no complaints. Their service and follow ups are very unsatisfactory. Once they have gotten the money from you, they do not care about following up or answering any questions.The only person that appeared in the car was a manager named Sam. I'm still waiting for the information...

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The BMW, Mercedes, Audi, and Range Rover dealers on Stevens Creek Boulevard are arrogant, lazy, and entitled. I've gone as far as San Diego and Riverside to purchase new cars if it meant I could avoid these nitwits.So when it was time to buy a new Mercedes, it was great to work with Tedi, Antonio,...

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Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!

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I recently purchased a G550 from Ryan Doan, and I couldn't be more impressed with the exceptional service he provided! Ryan went above and beyond to help me find the perfect vehicle, tirelessly searching to match my specific requirements.His extensive knowledge, friendly demeanor, and refusal to let...

Response from the owner Replied: Hi Lilian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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I recently had the pleasure of working with Stephanie Cazun, and her service was nothing short of exceptional. As someone who had lost faith in the brand due to past experiences with pushy salespeople, fluctuating prices, and poor customer service, I was initially dreading this visit. However,...

Response from the owner Replied: Hi Laureal, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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Review is mostly for my Service Advisor - Christopher Hitchcock. He exemplifies the spirit of Unreasonable Hospitality. Always goes beyond to make me feel like a valued customer. Plus gives really good suggestions that's in my best interests. Appreciate it. Keep it up!

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Avoid this dealership at all costs, especially Sales AssociateAshley Ellington. Our experience here was incredibly frustrating and completely unprofessional.My brother had been searching for a new car for months and finally found one that checked all his boxes. We drove over two hours to the...

Response from the owner Replied: Hi Jesus, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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I recently purchased a G550 from Ryan Doan, and I couldn't be more impressed with the exceptional service he provided! Ryan went above and beyond to help me find the perfect vehicle, tirelessly searching to match my specific requirements.His extensive knowledge, friendly demeanor, and refusal to let...

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Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!

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Ryan Doan helped me through the purchase of Mercedes Maybach GLS 600. He has been excellent during the pre sales with scheduling the test drive, explaining/demonstrating the features, answering all my questions or making sure to get back to me if he did not know right then.Ryan continued to provide...

Response from the owner Replied: Hello Raghu, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Ryan Doan helped me through the purchase of Mercedes Maybach GLS 600. He has been excellent during the pre sales with scheduling the test drive, explaining/demonstrating the features, answering all my questions or making sure to get back to me if he did not know right then. Ryan continued to provide...

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