Google Review
- April 20, 2024
My test drive was not allowed to go on highway. Was surprised about it.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- April 20, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- April 18, 2024
I recently had my 20,000 mile service done here, best place to go! Ask for Daniel, he’s been with Mercedes for 18+ years and offers exceptional customer service. I highly recommend this place!
Response from the owner Replied: Hi Rosie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 17, 2024
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- April 17, 2024
Waited in lobby for 45 minutes to find out Joshua wasn’t available for scheduled service appointment. Dropped off with an annoyed Bill and wrote a simple follow up email requesting a list of items to be reviewed on a new sprinter. Only one item was looked at of the few. Communication from Joshua was...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 16, 2024
Lousy customer service. Car battery which they replaced a year ago stopped working last Saturday. Called their service dept if Mercedes Benz battery has a warranty and they said no. Called service dept again and same answer, no. Typically, car battery life is 2-3 years. Did their service dept...
Response from the owner Replied: Hi Eleanor, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 214-3009. We would appreciate the chance to turn your experience around.
Google Review
- April 12, 2024
Bill and of course Willy in service department are the best.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 10, 2024
Shoutout to Ashley Ellington! He made the process quick and painless. Friendly and professional guy. Thanks!
Response from the owner Replied: Hi Jon, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 10, 2024
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of San Jose! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- April 10, 2024
Response from the owner Replied: Thank you for rating us. We are disappointed to see this low rating, and are hoping you will reach out to us directly to let us know what we could have done better. We can be reached at (408) 214-3009. Thank you in advance for your time.
Google Review
- April 05, 2024
Unfortunately wife’s car required an unexpected repair. However, Daniel in the service department amazingly scheduled us in the very next morning. He ensured there was a loaner available and ready for my wife when she arrived. She literally drive in, signed and drove right back out with no...
Response from the owner Replied: Hello Ernesto, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 04, 2024
My business partner leased her car at the same time as mine. I was sold maintenance packages that didn't even cover my car due to the fine print exceptions. The finance person made some error on the original lease and told my partner she needed to come sign the lease again. She was told that nothing...
Google Review
- April 03, 2024
The best service offered around the Bay Area.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Franslei! Feel free to stop by if you ever need any more help.
Google Review
- March 27, 2024
Response from the owner Replied: Hi, thank you for taking the time to leave this review. We regret that we didn't meet your expectations, and would like to learn more about your customer experience. You can reach us at (408) 214-3009. We hope to hear from you soon.
Google Review
- March 26, 2024
Their online service appointment system assigns me to a representative who is resigned, and their front desk and service center do not replace the key battery for free, but other Mercedes do.
Response from the owner Replied: Hi Emily, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 214-3009 -- we hope to hear from you soon.
Google Review
- March 23, 2024
Very friendly and caring staff and good service
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 23, 2024
Response from the owner Replied: Hi, we appreciate your input, and are therefore disappointed to see this low rating of Mercedes-Benz of San Jose. If you're willing, please contact us directly at (408) 214-3009 so that we may discuss your customer experience in detail. Thank you.
Google Review
- March 21, 2024
I would give it zero star if that was an option. We live in state of Oregon, and this is our 4th Mercedes that we have brought out of state and never had an issue until now. It will started when I ordered an outside inspection, since we are going to buy it without seeing it in person. The...
Response from the owner Replied: Hi Stanley, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- March 17, 2024
I purchased a Mercedes AMG 63 from MBSJ. This dealer is the part of AutoNation which is the largest car dealership in the nation.The purchase part was pretty fast in terms of them taking money from me. Then paperwork had to be sent, which took some time, before the car shipped to me.When the car...
Response from the owner Replied: Hi Joel, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- March 15, 2024
Response from the owner Replied: Hi Ernesto, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- March 15, 2024
horrible service department. I have been an owner of Mercedes for 20 years and I have never encountered such rude and incompetent staff.
Google Review
- March 14, 2024
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Cars.com Review
- March 14, 2024
Fast customer service had a great customer experience servicing my sprinter.
Dealer Replied: Hello Ronny, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 11, 2024
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- March 08, 2024
We were looking for a family SUV. Made an online inquiry on the Mercedes Benz San Jose website and got a fast response from Jorge, who invited us over. We went in twice, the first time for a quick visit to check out the vehicle (we didn’t have time for a test drive). The second visit I went in for a...
Response from the owner Replied: Hello Zul, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 06, 2024
I’m going to be blunt and honest because these people- this business- deserves to read about my experience with them. From the moment I called and reached a sales rep named Ramin, I could feel something happening. A change. A shift. I was right and three weeks ago, I found my dream car at...
Response from the owner Replied: Hi Tony, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 06, 2024
I’m going to be blunt and honest because these people- this business- deserves to read about my experience with them. From the moment I called and reached a sales rep named Ramin, I could feel something happening. A change. A shift. I was right and three weeks ago, I found my dream car at...
Dealer Replied: Hello Tony, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of San Jose! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 01, 2024
Excellent and efficient with a well organized process
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, we always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 01, 2024
Response from the owner Replied: Hi there, we would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (408) 214-3009 so we can assist you further.
Google Review
- February 29, 2024
Hello, today I had a service on my car and And Anthony helped me, very friendly and excellent service, thank you
Response from the owner Replied: Hi Natalia, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- February 24, 2024
EDITED - UPDATE - I was contacted by them today, shoutout Anthony. They’re gonna get things resolved. Super quick turnaround, appreciate it.
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- February 21, 2024
This was the best service I’ve had in a while. I purchased my first Mercedes c300 three months ago & I just went back last week for an oil change and maintenance. Stephanie is the absolute best sales person! She goes above and beyond which is exceedingly appreciated. Thank you to my service provider...
Response from the owner Replied: Hi Jada, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 18, 2024
Worst place to buy a Mercedes. Customer service is so bad, impossible to get a hold of them through phone. I requested to cancel the extended warranty package in 2022, they missed to submit to MB finance until today.
Response from the owner Replied: Hi Estella, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- February 16, 2024
Response from the owner Replied: Hi Jeffery, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 16, 2024
Needed better communication
Response from the owner Replied: Hi, it is discouraging to learn of your experience with us. Your feedback helps us improve. Thank you. Take care.
Google Review
- February 15, 2024
Great sales experience with Emad. I am not happy with the price that I got but to compare with other dealers I got a good deal in this crazy market.
Response from the owner Replied: Hi Ali, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- February 15, 2024
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 11, 2024
Worthy dealership to buy from. A solid and genuine salesman there is Kal Siddiqui. Bought a GLC 300 4 matic. Price was right.
Response from the owner Replied: Hello Lilian, we are so happy to read such a great review about Mercedes-Benz of San Jose! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 11, 2024
They are enthusiastic attitude and superb workmanship ,made me feel at home Thanks
Google Review
- February 08, 2024
Very satisfied with the customer service I received today from my service advisor Danny. Went above and beyond as always getting my vehicle serviced but also threw in a free car wash. Thank you again!!
Response from the owner Replied: Hello Dom, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 07, 2024
Got engine light on. Spent$299 for diagnosis. Then$2000for fixing two small issues. Needed another $4000 to fix some engine issues but they needed two days. I couldn’t leave my car there overnight so just had the two small issues fixed. No car wash. Asked Luis for diagnosis report many times but...
Response from the owner Replied: Hello Zongrong, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Please reach out to us at (408) 214-3009 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- February 06, 2024
So grateful that we came across the Mercedes-Benz of San Jose! I got a flat tire in my tire on my GLC and was desperate for a fix since I had work the next day. They were able to book us in and Joshua Delgado was our service advisor, he was friendly and gave us all our wheel options and was very...
Response from the owner Replied: Hi Anna, we're glad you had such a wonderful experience with us! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Cars.com Review
- February 06, 2024
So grateful that we came across the Mercedes-Benz of San Jose! I got a flat tire in my tire on my GLC and was desperate for a fix since I had work the next day. They were able to book us in and Joshua Delgado was our service advisor, he was friendly and gave us all our wheel options and was very...
Dealer Replied: Hi Anna, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 05, 2024
If we could give them zero starts, we would. We had been taking our '99 E320 for service to this dealership for the past few years. The cost of service was high, but we felt reassured that our older Mercedes was getting superior service. All that changed recently when we needed a new catalytic...
Response from the owner Replied: Hi Laura, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- February 05, 2024
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of San Jose! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- February 04, 2024
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Cars.com Review
- February 02, 2024
Ramin my sales person was very nice and professional and he answered all my questions about the car. Ramin also showed me all the features the car offered. After I returned a week later to pick up the car, Ramin picked me up from a train station and brought me to the dealership as I live out of the...
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Google Review
- February 02, 2024
Great experienceI bought a Mercedes Benz GLB 250 from this dealership. The overall experience was great. A special thanks to Ramin for support and transparency during the process.
Response from the owner Replied: Hi Mohamed, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 01, 2024
Called Kal, he pulled out the car. Was very patient with us and took great care of us from start to finish. Love my new car. Thank you.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2024
Very very bad customer service they told me to come I drove for 2 hours and the car is sold and after I come back home my friend call from different number and they told him the car is available
Response from the owner Replied: Hi Masoud, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Google Review
- January 31, 2024
Very bad customer service
Response from the owner Replied: Hello, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- January 31, 2024
We were sending our kids back to college from Santa Barbara to Berkeley. Our car ran into a piece of metal close to San Jose. It was almost 3pm. Kids need to go back to school the day and we also need come back to Santa Barbara to teach next day. We were under time pressure. We called Mercedes at...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 31, 2024
Danny and the team were great as always.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 31, 2024
Professional customer service team and great work.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 28, 2024
They service a lot of Sprinter vans
Response from the owner Replied: Hello Chris, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- January 27, 2024
My car had been in an accident about a year ago due to a unaware driver rear ending my vehicle. I had my bumper repaired at another shop but I was told that I needed to get my automatic trunk reprogrammed after the bumper had been fixed. They recommended going to a dealership, I booked an...
Cars.com Review
- January 24, 2024
I didn't have an appointment but David Truong was able to take care of me anyway. I needed a new battery and they swapped it out with ease and released my car same day (washed, waxed and vacuumed). Fast text update, so I didn't have to sit around and wait. Thank you for very much.
Cars.com Review
- January 23, 2024
I didn't have an appointment but David Truong was able to take care of me anyway. I needed a new battery and they swapped it out with ease and released my car same day (washed, waxed and vacuumed). Fast text update, so I didn't have to sit around and wait. Thank you for very much.
Dealer Replied: Hi Charles, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 22, 2024
our Service advisor David T was awesome. He listens to the problem and tries to get the right person to work on the problem. He answers my questions and always gets back to me in a timely matter.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 22, 2024
This review is for service advisor David Truong at Mercedes Benz of San Jose. My recent service visit was the second time working with him. Both times, David went above and beyond to smooth out issues that if not for his great attitude, and the value he puts on providing the best costomer service...
Response from the owner Replied: Hello Jim, thank you; we appreciate your feedback! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 18, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Yelp Review
- January 14, 2024
I'm extremely happy that I took my Gl to this dealer. The people are so friendly and helpful. I got a coupon for service and surely enough they accepted it. My service advisor Mr. Bill was so informative and sharp, technicians Sandee and Juan are just amazing super smart mechanics. Thanks guys you...
Yelp Review
- January 14, 2024
Hey helpers friends, can you please come support this local dealership? I was here with my sister last week for her routine maintenance. The service advisor was very attentive and listened to what she had to say. The waiting room has fresh coffee and snacks. Mr. Bella was so nice he offered us...
Google Review
- January 12, 2024
Jose is nice and professional.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 12, 2024
Slow serviceWere not able to figure out how to fix the parking sensor failureCommunication needs to be improved
Response from the owner Replied: Hi, thank you for taking the time to let us know how we can improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (408) 214-3009.
Google Review
- January 11, 2024
Sooooooo disappointed!!!First 🚩!!! Windshield on the drivers side was literally not sealed!! After getting 1st car wash water soaked inside with a drip to leg. I took the 2016 RR Evoque back. Repaired. Ask if they could do something about the water stains left in the roof interior and was told no....
Response from the owner Replied: Hi Reese, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (408) 214-3009 to speak to our manager directly.
Yelp Review
- January 09, 2024
They had me purchase tickets to go from LA to San Jose to see a car. By the time I was about to get in the plane they told me the car is sold. Worst dealer. They are bunch of scammers. Not responsible, not reliable. Don't trust this dealer.
Google Review
- January 07, 2024
Great Car buying experience at this Mercedes Dealership. My wife and I decided to shop for a new SUV with the intention of purchasing a vehicle within a few months, however after spending time with the sales agent and then General Manager who made negotiating a fair price for the vehicle we wanted,...
Response from the owner Replied: Hi Eric, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. Thank you so much for being one of our valued guests and we look forward to your next visit!
Yelp Review
- January 07, 2024
Go to Estelia she honestly the kindest sales person. She was able to help find a car and all I can say is thank you
Google Review
- January 06, 2024
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- January 05, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- January 02, 2024
They have a warm attitude and strongprofessinal skills.They quickly helped me buy the car Ilike.Thank you very much to them.
Response from the owner Replied: Hi Nancy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 02, 2024
Service was ok, the employees were a bit rude and seemed very annoyed, when picking up my vehicle I was waiting for a while well the employees assisted other vehicles, not people, vehicles, they asked me to be there by 5:30, so I was and I was in a rush due to having to pick up my children by a...
Response from the owner Replied: Hi Katrina, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Google Review
- January 02, 2024
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of San Jose! We love to see such great feedback! Kindest regards.
Google Review
- January 02, 2024
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of San Jose, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- January 01, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of San Jose! Thank you!
Google Review
- December 22, 2023
The staff is always very helpful, especially David!
Response from the owner Replied: Hi Ramon, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 21, 2023
A pleasure to deal with. The service department was friendly, honest and fair and very easy to work with. They were timely and the work was great. I highly recommend this dealership.
Response from the owner Replied: Hi Gregg, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Yelp Review
- December 18, 2023
I have been on hold for over 54 minutes now. No one has checked in on me, and their nonstop ad keeps bragging about their quality service. I need to find a company that actually wants my business and understands how to handle customers; maybe you should keep looking too
Google Review
- December 18, 2023
Response from the owner Replied: Hi Viet, thank you for the star rating! If you'd like, please contact our General Manager at (408) 214-3009. We'd appreciate the chance to make your experience a positive one.
Google Review
- December 01, 2023
Update: their reply to my review just proves my point. They have the same generic automated reply to every bad review. I literally wrote that I'm not able to reach anyone on the number they have listed. If they're really not swindling me, they could just reach out to me and correct their mistake....
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 214-3009. We would appreciate the chance to turn your experience around.
Yelp Review
- November 30, 2023
Ordered some stuff and was overcharged and they never even sent to me and don't even pick up there phone or reply to email seems like scam are management is frauding something
Yelp Review
- November 28, 2023
Just had an amazing experience at this place. Got my wheel alignment service done at an affordable price ! Same day appointment was awesome. Highly recommend advisor Jose who was super helpful and made this visit painless for me. Kudos to the service team .. especially my man Jose !
Yelp Review
- November 27, 2023
Service department is a joke and needs to be investigated. Shocked by the lack of professionalism and flat out lies from Mercedes of San Jose. Took my car in for a recall and they gave me a $10K bill then would not return my calls? No one would return my calls for a week not even the manager. They...
Google Review
- November 20, 2023
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- November 16, 2023
Good knowledgeable service team at MBSJ did a great job in finding the issues and performing the service to my car quickly.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- November 11, 2023
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- November 11, 2023
Response from the owner Replied: Hi Randy, thank you for taking the time to share your feedback with us. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- November 08, 2023
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Yelp Review
- November 05, 2023
Horrible cistomer service overcharged me on something and unresponsive to calls and emails.
Google Review
- November 03, 2023
I recently had an unsettling experience with my vehicle purchase from AutoNation Mercedes Benz of Stevens Creek. Shortly after buying the vehicle, I encountered an error, which led to a series of challenges in resolving the issue. The lack of prompt communication and professional handling of the...
Response from the owner Replied: Hi Rigo, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- November 03, 2023
"This is the worst service I've ever had to deal with. My car has been in repairs for over 3 months now, and I've had to pay around $5000 for the repairs, but the problem is still not resolved. They simply don't answer the phone, ignore my voicemails, and are keeping my car while disregarding me."
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 03, 2023
Terrible service at Financial dept and Service Dept. Super expensive charge on service. Their financial dept didnt pick up any calls. Stay away from this dealership.
Response from the owner Replied: Hi Chao, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Yelp Review
- November 03, 2023
"This is the worst service I've ever had to deal with. My car has been in repairs for over 3 months now, and I've had to pay around $5000 for the repairs, but the problem is still not resolved. They simply don't answer the phone, ignore my voicemails, and are keeping my car while disregarding me."
Google Review
- November 01, 2023
Thanks for making this transaction easyand smooth
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- November 01, 2023
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- October 31, 2023
Google Review
- October 31, 2023
Response from the owner Replied: Hi, we're disappointed to see this rating of Mercedes-Benz of San Jose. If you would like to discuss your customer experience with the management team, feel free to reach out at (408) 214-3009. Thank you in advance for taking the time to give us your feedback about your customer experience.
Google Review
- October 31, 2023
Response from the owner Replied: Thank you for rating us. We are disappointed to see this low rating, and are hoping you will reach out to us directly to let us know what we could have done better. We can be reached at (408) 214-3009. Thank you in advance for your time.
Google Review
- October 31, 2023
Response from the owner Replied: Hi, we take our reviews seriously and are disappointed to see that we didn't meet your expectations. We'd like to learn more; please reach out to us at (408) 214-3009. We hope to hear from you soon.
Google Review
- October 31, 2023
Response from the owner Replied: Hi, thank you for taking the time to review us. It saddens us to see such a low star-rating, and we are very interested in knowing what we could do better in the future. Feel free to add further insight into your customer experience that you wish to share or any suggestions to improve, by reaching out to us at (408) 214-3009. Hope to hear from you soon. Kind regards.
Google Review
- October 31, 2023
Google Review
- October 30, 2023
I’m a little late on my review, but i purchased 2022 C Class AMG line in 2022 & i absolutely had the BEST service possible. i drove from bakersfield, ca 5 hours to this location & it was 100% worth it. from my sales rep , luis, to the maintenance men, to the manager/owner , finance manager, even to...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 27, 2023
Great service, salesmen are quick and eager to help!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 27, 2023
Staff there are very helpful.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2023
After I got a call to pick up vehicle. I and a pastor got there and waited for an hour!!!!The reason that found out was they couldn’t find the key .
Response from the owner Replied: Hi Israel, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Yelp Review
- October 24, 2023
The labor cost more than the service performed on the vehicle. They charged me 712$ in labor for a 263$ fix and they had my car there from 8am to 530pm they were for sure getting their hours in. Future reference for anybody here go to Mercedes service of Silicon Valley same service half the cost.
Google Review
- October 20, 2023
Response from the owner Replied: Hi, thank you for taking the time to review us. It saddens us to see such a low star-rating, and we are very interested in knowing what we could do better in the future. Feel free to add further insight into your customer experience that you wish to share or any suggestions to improve, by reaching out to us at (408) 214-3009. Hope to hear from you soon. Kind regards.
Google Review
- October 13, 2023
I would give this dealership 0 stars if I could. They sold me an extended warranty that is not being upheld due to non-existent terms being presented by the Warranty company, which they have a partnership with. The dealership is not standing up for me as the consumer and is letting the Warranty...
Response from the owner Replied: Hi Zach, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2023
Mercedes of sj was great with communication and provided a smooth service for my car. David the service advisor was great he provided me with constant updates and treated me with respect.
Response from the owner Replied: Hi Ayaan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 09, 2023
Bought a 2019 Mercedes c43 amg . Super clean and Pristine condition. Low mileage everybody there was super nice and helpful. Process was super easy. I really appreciate the kindness from everyone there and for helping me secure a car that I’ve been looking for the past year.
Response from the owner Replied: Hi Jeffery, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- October 09, 2023
I can’t imagine why this dealership is still in business since the finance people are actively working against customer interests.Fact #1: after buying a C300 on September 15th and getting approved for a loan that day I got a phone call on September 29th from the dealership saying if the car was not...
Google Review
- October 06, 2023
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- October 04, 2023
I wrote a review on Google but I will try to find something nice to say this time. The sales person Muhammad Al-Jailani, was helpful on several occasions. He gave advice to my Filipino girlfriend but the car continues to be impounded in San Diego by the police since the dealership never transferred...
Yelp Review
- October 04, 2023
Called in today regarding a safety recall notice I received in the mail. Front desk transferred me to a MICAH (sp?), who kept telling me that there was no recall on our vehicle. I asked why we would receive a legitimate notice from Mercedes-Benz USA, LLC with an official NHTSA Recall ID attached,...
Google Review
- September 30, 2023
Sales are more interested in chatting with colleagues than making sales. It's a wonder
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (408) 214-3009. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 21, 2023
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- September 16, 2023
They have an excellent customer services. The seller was very kind and very honest. The financing department was very considerate. It is the first time we have been treated in a dealer in such a considerate and respectful way.We recommend this company very much.
Response from the owner Replied: Hi Gladys, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 15, 2023
Response from the owner Replied: The entire team at Mercedes-Benz of San Jose would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Yelp Review
- September 14, 2023
My car hand brake got stuck and I was not able to drive - van will not move. Two people tried without success . Called towing . Van parked in dealership for service . Got call from smart polite Joshua next morning asking questions which I fully responded . The second time he called he was mad I...
Google Review
- September 11, 2023
It is extremely tough to contact this dealership. I sold my vehicle so was looking to cancel my extended warranty. I called at least 50 times with no one answers. I had to go into the dealership in person, and waited for 2 hours to meet the finance people. Then not it is 3 month after, I still not...
Cars.com Review
- September 11, 2023
My car went in for a recall appointment. The adviser said my car is fine. I didn't get a car wash because the machine is not working. So I have to deduct a star. The facilities is very nice and clean.
Dealer Replied: Hi Ada, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Cars.com Review
- September 11, 2023
Very good customer service. Provided excellent repair services at a good price.
Dealer Replied: Hi Eric, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2023
Sold my car here, thought it would be complicated but Stephanie did a great job streamlining the process. Got my check and was a pleasure to do business with.
Response from the owner Replied: Hi Reginald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 10, 2023
Just leased my EQE350x4 a month ago, and experienced a tech issues on software. Tried calling each MB dealership nearby in San Francisco, San Mateo & Pleasanton, and non have any car loaner available. They wanted to keep my car for 3-4 days, and I use this car for work. MB in San Jose to the rescue...
Response from the owner Replied: Hi Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 09, 2023
Every one was personable and helpful, unlike my repeated poor experiences elsewhere.
Dealer Replied: Hi Raymond, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2023
This place for service has gone downhill somewhat. Been a customer for 14 years. Understaffed and confusion. Can never reach for updates on the service. No one knows which service advisor is around, even when you are physically there.
Response from the owner Replied: Hi Maneesh, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 214-3009.
Google Review
- September 07, 2023
The finance team is terrible. I thought I have cancelled the extended warranty and I did sign the cancellation contract. However, nothing happens after three months and they said they couldn’t find any records of this. This is ridiculous because I have my own signed copy. They just try to trick you...
Response from the owner Replied: Hi Chia, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 214-3009 -- we hope to hear from you soon.
Google Review
- September 06, 2023
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of San Jose so highly!
Google Review
- September 04, 2023
The sales man Antonio Walker was outstanding, and the GLB 2023 was exactly what I was looking for. I was so pleased with his smooth service we received from this Mercedes-Benz San Jose. He went above and beyond. We are very impressed with the quality of the GLB we received. Thank you Antonio!
Response from the owner Replied: Hi Reina, thank you for taking the time to leave a review for us at Mercedes-Benz of San Jose. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 03, 2023
This is the finest group of people I have ever dealt with. There were som issues I had with my purchase. They did everything they could, and took care of the situation without any questions or any issues. They stepped up and took care of me. I could not be more happy from Rob.Sean,Moe,Danny,...
Response from the owner Replied: Hi Dave, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- September 03, 2023
A very welcoming environment with excellent services and professional staff
Dealer Replied: Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2023
What an amazing car buying experience! Antonio Walker was a great agent! He went above and beyond to make sure the vehicle purchasing process was not stressful and went smoothly. I would also like to add that Jose Plasencia-Arellano was also very helpful and informative during my visit. Thanks...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 02, 2023
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- September 02, 2023
Everything was great. Chris is quick, efficient and friendly. Highly recommend
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Google Review
- September 02, 2023
Amazing experience
Response from the owner Replied: Hi Rishi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- September 01, 2023
I dealt with Jose (Service adviser) for the second time. He is such a great guy, helpful and very comfortable to deal with.
Response from the owner Replied: Hi Nizar, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Google Review
- September 01, 2023
David helped me in many ways and all the stuffs were so friendly
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 31, 2023
The service advisor, Anthony Lorenzo and has given my mom such great service. Every time my mother comes here to the Mercedes dealership on capital Expressway and enjoys the freedom to stop by gets customer service is treated with a full respect. Anthony, Lorenzo has a great customer service skills,...
Response from the owner Replied: Hi Jose, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of San Jose! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2023
I was looking to purchase the new GLC 2023 in April and am grateful to have met Ashely Ellington as my salesperson that day. Unfortunately, there was a minor mishap that occurred and I had to wait for incoming inventory of the specific model and packages I was looking for. As it was a highly...
Response from the owner Replied: Hi Katheryn, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 29, 2023
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- August 27, 2023
I came this afternoon around 4 pm today (Saturday, August 26, 2023). I just asked if I can charge my smart car here and they made it so complicated for me. I told them I am their customer and they said their charging stations are not open to customers. They said they deactivated their charging...
Google Review
- August 27, 2023
Great place but little expensive!!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- August 27, 2023
Friendly advisor and speedy repair
Response from the owner Replied: Hi George, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- August 25, 2023
Worse experience ever. Car was in your possession for a recall repair that took months along with poor communication. Mercedes returned my vehicle with broken grill, broken suspension, and brakes somehow. Ongoing beeping noise when the car is off and missing glue with tube falling out of the hood...
Dealer Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- August 25, 2023
Great service and clean
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 24, 2023
The customer service at Mercedes Benz San Jose is wonderful. I had a flat tire and Joshua Delgado got me in the next morning to have it changed. Thank you Joshua!!
Response from the owner Replied: Hello, We appreciate you taking the time to leave us a response, Drive safe, and we'll see you on the road.
Google Review
- August 23, 2023
Call in to make a service appointment ,they were able to schedule me for a next day service appointment. Anthony Lorenzo was my service advisor, he was profesional and answer my questions. He make sure my car was taken care of and was giving back to me washed and vacuum. Happy with the service.
Response from the owner Replied: Hi Liliana, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 23, 2023
I was in for a recall. My car was ready on time and...NO ONE tried to upsell me! Thank you Daniel
Dealer Replied: Hi Karen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 23, 2023
Mercedes of San Jose has always been courteous and caring and my car usually runs much better after the “Service”. I’ve had a few hiccups along the way on some of my services where I’ve had to bring my car back to leave for a day or two to get that fixed ( inconvenience) but all in all it’s been a...
Response from the owner Replied: Hi Kris, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 23, 2023
I had an extremely disappointing experience with this dealership. I cannot believe the quality of the new GLE that I purchased here. The cooling fan under the seat was non-functional right from the start, and the brakes consistently make noises.Furthermore, the after-purchase service has been...
Response from the owner Replied: Hi Draven, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 23, 2023
Kal S. of Mercedes Benz of San Jose makes car buying experience seamless and enjoyable. I requested a quote for a lease, received a very competitive one promptly (instead of the typical unreasonable first quotes most dealers provide). The negotiation was quick through text messages. We agreed on the...
Response from the owner Replied: Hi Yogen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 20, 2023
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- August 19, 2023
Fast and good service. Free car wash also
Response from the owner Replied: Hi Liang, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 19, 2023
I just purchased my first Mercedes at MB of San Jose and Stephanie Cazun assissted me. She was definitely the best sales I've ever seen, regarding everything you can think of. Communication was smooth and the process of fast as well. She is highly responsive and always tries to maximize benefit for...
Response from the owner Replied: Hi Wilson, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 19, 2023
If I could give 0 stars I would. My mom and I immediately felt judged the moment we parked the car. We walked inside and there was a group of people that noticed we were there and looked away and continued talking. The atmosphere of the dealership was already horrible. As soon as test driving both...
Response from the owner Replied: Hi Vidal, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 18, 2023
Horrible treatment of a new customer. From the GM to the GSM to Moe in finance and everybody that works there. I agreed to all there terms and demands and it still took 4 days for them to sell me the car. I wired the down payment and flew to San Jose to get my car. When I got there they said they...
Yelp Review
- August 18, 2023
If I could give 0 stars I would. My mom and I immediately felt judged the moment we parked the car. We walked inside and there was a group of people that noticed we were there and looked away and continued talking. The atmosphere of the dealership was already horrible. As soon as test driving both...
Yelp Review
- August 17, 2023
Horrible treatment of a new customer. From the GM to the GSM to Moe in finance and everybody that works there. I agreed to all there terms and demands and it still took 4 days for them to sell me the car. I wired the down payment and flew to San Jose to get my car. When I got there they said they...
Google Review
- August 17, 2023
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 16, 2023
Josh was very helpful and staff was great!
Response from the owner Replied: Hi Shirley, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- August 15, 2023
Horrible experience diagnosing things I didn't ask for and blamed it on me and still charged a pretty penny can't believe this nonsense. Their goal is not to help but to upcharge avoid this place at all costs. I prefer Mercedes by valley fair thank me later..
Google Review
- August 14, 2023
Poor after sales support.I bought a glc after lease (leased through them as well) a bit early than my term end as they have 2.99% offer. I have been informed my 3year pre paid service offer and other associated coverage will be cancelled due to this and refunded. I have been asked to provide forms...
Response from the owner Replied: Hi Jobin, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- August 11, 2023
EVERYTHING WENT WELL UNTIL.... THIS IS WHAT MY EXPERIENCE WAS: 'START'................BUT WAIT...'END' (THE EXPLAINED VERSION >> it was all good until 90% of the way, THEN THE HIDDEN CHARGES CAME INTO PLAY.....UGHH!!!! Talk About a back into the wall....! Otherwise, I would have gave it 5/5☆
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 11, 2023
Excellent service - I had an urgent issue with the battery and it was analyzed and returned to me quickly. They did a great job of keeping me informed throughout the process.
Response from the owner Replied: Hi Pat, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 11, 2023
MBZ repaired my two front head lights on my 2003 MBZ 320 in a two days. Diagnosed and quoted two other repairs, appreciated. Unfortunately my drive door lock push button was broken off upon return pickup. :(. Notified Scott the Manager. Sent request for repair and pictures to service staff. Still...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 11, 2023
Very good service 👍Muy buen servicio 👍
Response from the owner Replied: Hola Artesanias, significa mucho para nosotros que hayas elegido nuestro concesionario! Conduce con cuidado y nos vemos en la carretera.
Cars.com Review
- August 11, 2023
MBZ repaired my two front head lights on my 2003 MBZ 320 in a two days. Diagnosed and quoted two other repairs, appreciated. Unfortunately my drive door lock push button was broken off upon return pickup. :(. Notified Scott the Manager. Sent request for repair and pictures to service staff. Still...
Dealer Replied: Hello, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 08, 2023
Service advisor David was great. Service was great.
Dealer Replied: Hello Andrew, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- August 05, 2023
We were on the road in our Mercedes Sprinter motorhome with an issue that had us dead in the water.  Although they were super busy, Josh Delgato and the team worked wonders to resolve our complicated issue and get us back on the road. Josh went above and beyond with the highest degree of...
Yelp Review
- August 05, 2023
We were on the road in our Mercedes Sprinter motorhome with an issue that had us dead in the water. Although they were super busy, Josh Delgato and the team worked wonders to resolve our complicated issue and get us back on the road. Josh went above and beyond with the highest degree of...
Google Review
- August 04, 2023
I went to Mercedes Benz San Jose (of AutoNation) last week to test drive a car with an appointment. When I arrived, no one talked to me for 15 minutes, then finally someone took my driver's license, disappeared for 20 minutes, came back after I asked about it, but then asked someone else to show me...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 214-3009 -- we hope to hear from you soon.
Google Review
- August 04, 2023
Summary: Friendly customer service did little to overcome the stupidly expensive and time consuming basic service.Positives: Service advisor was very nice and professional. Coffee was free.Negative: "Service A" (basic fluid changes and engine inspection, break inspection...) took 8 hours and...
Response from the owner Replied: Hi David, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- August 03, 2023
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 03, 2023
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- August 02, 2023
Very professional.
Response from the owner Replied: Hello, We are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 31, 2023
Really good staff and hospitality. Would 100% recommend going here for services especially with Jose
Response from the owner Replied: Hi Edgar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Cars.com Review
- July 29, 2023
After you bought the car, they start to not treat you well.
Dealer Replied: Hi Johnny, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Cars.com Review
- July 27, 2023
The service representative Jose Plasencia provides exceptional service and once again, it was comforting to know that he will take care of my car. He is knowledgeable, honest, caring and very professional!!! Thank you again Jose.
Dealer Replied: Hi Chong, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of San Jose! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 27, 2023
My car notified me of the required maintenance. I easily booked an online appointment at my desired time and location. I requested my favorite technician Danny. He is always so professional and reliable. Process was easy and convenient!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 26, 2023
I have always hated and dreaded the whole car researching, buying/trading/leasing process, but I can honestly say I was pleasantly surprised how stress-free my experience was! Jesus, Sean, and Danny were knowledgeable and answered all my questions from start to finish, which made me feel at ease...
Response from the owner Replied: Hi Louisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 24, 2023
I would never visit this place for Mercedes service. They always don’t have loaner cars and I am not sure how they are managing. It’s atleast two to three weeks time to get a loner. You can never get an urgent car appointment done here. It’s technically impossible. I would not recommend here unless...
Response from the owner Replied: Hello Amith, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- July 22, 2023
Thanks Christopher for taking care of our Smart Car service needs and always keeping us updated on timeline, always having customers satisfaction in mind.
Dealer Replied: Hi Magdalena, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 22, 2023
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- July 21, 2023
The best customer service and very clear communications.
Response from the owner Replied: Hi Nate, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- July 20, 2023
I just want to thank Mercedes-Benz of San Jose for the great amazing customer service I dealt with Sean,  the sales manager and his entire team from sales guys, to finance, he he was beyond helpful from the beginning of my transaction tell the end of purchasing my G wagon These guys are amazing they...
Yelp Review
- July 20, 2023
I just want to thank Mercedes-Benz of San Jose for the great amazing customer service I dealt with Sean, the sales manager and his entire team from sales guys, to finance, he he was beyond helpful from the beginning of my transaction tell the end of purchasing my G wagon These guys are amazing they...
Cars.com Review
- July 19, 2023
Brought car in for maintenance. Staff is knowledgeable and very attentive.
Dealer Replied: Hello Juan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 19, 2023
El se�or Jos� nos atendi� muy amablemente, resolvi� nuestro problema , es muy agradable ir con ustedes y ser atendido por personas con esa disponibilidad y atenci�n como el se�or Jos� Arellano
Dealer Replied: Hola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. No dude en llamarnos si alguna vez necesita algo. ¡Sé seguro en el camino!
Cars.com Review
- July 18, 2023
I had to bring my 2019 Sprinter van in to address 4 service recall bulletins. The call center where I made the service reservation was terrible. The person I spoke with got my name completely wrong, they listed my vehicle as the wrong type of vehicle (a 3500 instead of a 2500), and they told me the...
Dealer Replied: Hello Kevin, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 18, 2023
Jose did a great job taking care of my car and the service it needed. He is always on top of things and is very responsive and helpful.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 18, 2023
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- July 14, 2023
The advisor, Anthony Lorenzo, displayed exceptional communication skills, ensuring a smooth and hassle-free experience. His expertise and coordination made everything go seamlessly.
Response from the owner Replied: Hi Vishnu, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 14, 2023
We had a fantastic experience at this dealership! The staff was friendly, knowledgeable and went above and beyond to make sure we found the right car for our needs. The financing process was smoothly and enthusiastically to explain detailed information what we were confused. Thank you to sale...
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- July 13, 2023
The service went smoothly. Nice place and very helpful advisor Anthony. Thanks
Response from the owner Replied: Hi Victoria, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Yelp Review
- July 13, 2023
This review has to do with the service department. Took my car (2019 e300 with 49kmiles)  to diagnose the "check-engine" light and got a $3000 estimate to replace an emissions related part. Did some research and found under California law, the parts are covered for 7years and 70k miles. I made...
Yelp Review
- July 13, 2023
This review has to do with the service department. Took my car (2019 e300 with 49kmiles) to diagnose the "check-engine" light and got a $3000 estimate to replace an emissions related part. Did some research and found under California law, the parts are covered for 7years and 70k miles. I made...
Google Review
- July 12, 2023
Got the car serviced on time as promised. Cost was discussed ahead of time and the dealer provided discount on the overall bill. If you integrate automated text message service to send multi point inspection report that will be good..
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cars.com Review
- July 12, 2023
Got the car serviced on time as promised. Cost was discussed ahead of time and the dealer provided discount on the overall bill. If you integrate automated text message service to send multi point inspection report that will be good..
Dealer Replied: Hi, thank you very much for sharing these comments, Sagar. If you have any further questions, please give us a call. We're always happy to help!
Yelp Review
- July 12, 2023
Mercedes-Benz of San JoseNever get any extra coverage from these people for your vehicle , their customer care is horrible, only after money , my car has been sold about 3 months ago , still didn't get reimbursement, I called so many time no body is available , seems like very busy in making money.
Cars.com Review
- July 12, 2023
Customer service man, Jose was great. He explained all very well-including prices- customer service guy, Jose-was great.He explained all very well-I think he w customer service man, Jose Plasencia-Arellano was great-he explained all well & was very patient with this old lady. all service was done,...
Dealer Replied: Hi Virginia, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 12, 2023
It feels so refreshing to be able to write a positive review for an auto dealer's service department. Within the last couple of years, I've be a victim of, and heard so many, horror stories with price gouging, neglect, and generally shady tactics from auto dealer service departments.I was helped by...
Response from the owner Replied: Hi Jesse, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 10, 2023
Joshua, the Service Advisor at Mercedes Benz of San Jose. His acknowledge is exceptional. Friendly and courteous.
Dealer Replied: Hi Jason, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Thank you so much for your feedback! We hope you have a great day!
Google Review
- July 08, 2023
Do not go to this place if you don’t want extra long waits and you care about your privacy. I went there last month in June. My service advisor Anthony Lorenzo said that my car will be ready in half an hour, so I went there after two hours in case of the wait, still waited for an extra hour to get...
Google Review
- July 04, 2023
Best Mercedes showroom in south bay! The staff is super helpful, nice, and goes out of their way for the customers. Highly recommend better than Stevens creek.
Response from the owner Replied: Hello Arushi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 03, 2023
Bill Beller and the Team were professional, efficient and friendly.The experience was seamless.Thank you.
Response from the owner Replied: Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 03, 2023
Sprinter service at its finest. It’s critical to have good communication and quality service, and that’s what we received.
Response from the owner Replied: Hi Debra, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 03, 2023
Agent is super police and treated customer with respect
Dealer Replied: Hello Anthony, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 02, 2023
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Cars.com Review
- June 30, 2023
Mercedes-Benz of San Jose is a premier dealership equipped with a knowledgeable staff and spectacular leadership. Out of all the Mercedes dealerships that we visited, they were the only ones to answer the call to assist us with such swift and thoughtful effort. We hope to continue to purchase our...
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2023
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of San Jose! Please don't hesitate to give us a call if we can assist you further! Take care.
Cars.com Review
- June 30, 2023
replaced two tires when should have replaced all of them looks bad
Dealer Replied: Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 214-3009 -- we hope to hear from you soon.
Google Review
- June 29, 2023
I brought my car in for service and I received excellent care. Staff member Chris was very welcoming and made me feel comfortable. I did however have to wait longer than expected for the tires that I needed, but they did make sure it was received the same day and I was even given a discount for the...
Response from the owner Replied: Hi James, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- June 29, 2023
I have been coming to Mercedes in San Jose for many years now. I always have the best customer service, they listen to me and provide quick reliable service. I could write a paragraph on how happy I am with my service adviser, Jose. He is the best and if he ever leaves I will be very sad. I feel...
Dealer Replied: Hello Leticia, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- June 28, 2023
Excellent
Response from the owner Replied: Hello Chandravadan, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 28, 2023
Miscommunication to start off the experience and another warning goes off 12 hrs after I get my car back. Need to check in again.
Response from the owner Replied: Hello Rajeevan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- June 28, 2023
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- June 28, 2023
Great customer service! Anthony made my experience fantastic.
Response from the owner Replied: Hi Tony, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- June 26, 2023
I took my newly purchased  Mercedes with under 10,000 miles down for recalls. While my car was on a test drive, the mechanic got into an accident with my car, my front hood and grill were damaged. Mercedes did fix my car, however, they really did not give a crap. My main concern was that I now had...
Yelp Review
- June 26, 2023
I took my newly purchased Mercedes with under 10,000 miles down for recalls. While my car was on a test drive, the mechanic got into an accident with my car, my front hood and grill were damaged. Mercedes did fix my car, however, they really did not give a crap. My main concern was that I now had...
Google Review
- June 23, 2023
Service Center incompetence was wild. Brought in sprinter for brake noise from one wheel, handed keys to Josh, then proceeded to burn my whole Friday and 300$ as they took off the WRONG wheel. Needless to say, problem not fixed. He got pouty and unprofessional by the end as I started to question...
Response from the owner Replied: Hello Adam, thank you for taking the time to leave us feedback. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- June 22, 2023
Purchased my car about an year ago, and recently got an annual checkup service. Service was delayed due to technical issues, but my advisor was communicative throughout and even offered a courtesy vehicle.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- June 22, 2023
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- June 22, 2023
From Sales to service, every department is very friendly and always goes above and beyond in taking care of you.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 21, 2023
Blew a Run Flat tire. My 2023 C300 was towed in and cared for by the team! Anthony was my Service Rep.They replaced my tire and washed my car. It was ready by the time i made it to the dealership. The Sales Department Mohammed met me and helped answer other questions I had. I was sooo impressed!!
Dealer Replied: Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- June 19, 2023
I do not recommend purchasing a car here or getting your car serviced here. The team at Mercedes-Benz San Jose is unprofessional, dishonest, and incompetent. I purchased a used vehicle through AutoNation at this dealership and it clearly did not undergo any inspection. I've had several issues with...
Response from the owner Replied: Hi Lauren, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- June 19, 2023
Echoing many other reviews here and suggesting that no one does business with this dealership. I do not recommend purchasing a car here or getting your car serviced here. The team at Mercedes-Benz San Jose is unprofessional, dishonest, and incompetent. I purchased a used vehicle through AutoNation...
Google Review
- June 19, 2023
Went in for an AMG purchase, and the assigned dealer was unaware of the AMG models. I was told by that dealer that the AMG model cars start above $95,000 and that every AMG model is their best-selling one at their store. God bless.
Response from the owner Replied: Hi Arun, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Yelp Review
- June 17, 2023
Quite frankly with how services are nowadays and I'm just not speaking about purchasing cars. Covid really changed the customer service space...Bought a brand new car with this dealership and had a wonderful experience with sales associate who no longer works there (not surprised with the stories he...
Cars.com Review
- June 15, 2023
Extremely pleasant experience with the professionalism of entire staff especially Mr. Tedi Mansour who helped our family purchasing an EQE and EQS.
Dealer Replied: Hello Bellet, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 15, 2023
Alvin is the best sales I’ve ever seen . He is not pushy and very patient. He is also kind and responsive. I’ll definitely recommend him to my friends
Response from the owner Replied: Hello Chia-hung, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 14, 2023
Excellent Custumer service! Joshua Delgado was very attentive, knowledgeable and professional!
Dealer Replied: Hi Luciel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 12, 2023
Awesome experience
Response from the owner Replied: Hi Josh, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 10, 2023
Ashley and team was very helpful until our car got approved . He is very humble and kind person .
Response from the owner Replied: Hi Raj, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of San Jose! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2023
Teri is the guy that assisted me buying a car. From A to Z I was provided a great customer service. They even delivered the new car to my house.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 09, 2023
It’s my first car purchase in the USA as I just relocated here and the experience wouldn’t be better without the great service of Anthony Walker. He delivered what he promised to do and very helpful to answer any of your questions, big or small always with a friendly smile! If you live in El Dorado...
Response from the owner Replied: Hello Howard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 08, 2023
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Cars.com Review
- June 07, 2023
I purchased a used vehicle from Mercedes-Benz of San Jose. When a safety issue arose, Scott Fuller, the Service Manager, got the problem fixed in a timely fashion. Sam, the employee who worked on my car, did a great job!
Dealer Replied: Hello Sherrie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 06, 2023
I called in for one of their used cars in the lot. Muhammad picked up the phone. Really chill guy and easy to talk with. No pressure or anything. I highly recommend seeing him when you're looking for a car. Super patient with me and even helped me check the value of my trade-in without questioning...
Dealer Replied: Hi Sheena, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 06, 2023
The sales team here is super unprofessional. None of them really seem to know what they're doing. I was scheduled to test drive a used car, but they contacted me last minute to say that I wouldn't be able to since it was being worked on at the time of my appointment. I went anyway to just look at it...
Dealer Replied: Hi Liam, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 214-3009 -- we hope to hear from you soon.
Google Review
- June 06, 2023
Everyone that helped me out was super nice and very helpful. The only reason I wouldn’t give a perfect review is because I was waiting for about 6 hours until I finally left with the car, but besides that everything worked out perfectly.
Response from the owner Replied: Hi David, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- June 06, 2023
Definitely not the standard you would expect from a Luxury Car Dealer , that too one owned by Auto Nation. Beshoff Mercedes-Benz standards in customer service and attention to detail were exemplary.
Response from the owner Replied: Gurjit, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. If you'd be willing to provide more feedback, please reach out to us at (408) 214-3009 so we can assist you further.
Google Review
- June 06, 2023
The sales team here is super unprofessional. None of them really seem to know what they're doing. I was scheduled to test drive a used car, but they contacted me last minute to say that I wouldn't be able to since it was being worked on at the time of my appointment. I went anyway to just look at it...
Response from the owner Replied: Hello Liam, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- June 06, 2023
When I bring my motorhome in, someone greets me within a minute and then I wait for a very polite and considerate Sprinter service manager to take care of me. Any questions that I might have are answered by competent man by the name of Bill.
Dealer Replied: Hi Gary, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 05, 2023
I had a vehicle emergency late Friday and the entire service department really helped out. From the person who first answered the phone to the service advisors (Anthony on Friday and Joshua on Saturday), they cared about getting me back on the road as soon as possible. Great service team!!
Response from the owner Replied: Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- June 05, 2023
Outstanding service with pleasant technicians and great atmosphere always at your service
Dealer Replied: Terry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you have a great day!
Yelp Review
- June 03, 2023
I had been communicating with this dealer by email. I said we'd be there o Wednesday. We were there in the middle of the day, no one else on the lot. We walked from one end to another. Not one person bothered to come out and help us. We were ready to buy and I had my mind made up. But after about 30...
Google Review
- June 02, 2023
I purchased a used vehicle from Mercedes-Benz of San Jose. A safety issue arose and the Service Manager, Scott Fuller, took care of it in a timely fashion and kept me informed of progress. Sam was the employee who worked on my car and he did a great job!
Response from the owner Replied: Hi Sherrie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Yelp Review
- June 01, 2023
Trying to figure out why I gave my money to these people in the first place but when you want what you want I guess you go get it right let's start with the fact that I'm only had the car for three months and since the second week I've heard a really weird ticking sound. Figured I should take it in...
Google Review
- June 01, 2023
I had a great experience getting a small problem fixed. Originally talked to Jose on the phone and when I came in he got it fixed quickly while I waited. My car was under warranty so it went quite smoothly.
Response from the owner Replied: Hi Lynne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 31, 2023
First time visiting MB of San Jose for my CLS53 for a recall service. I waited out for a while until David Truong came to help. He was very communicative, answered all my questions what i had in mind and also every time there is a changes in the progress he sent me a text. Overall satisfied with...
Response from the owner Replied: Hi Louis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of San Jose. We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Yelp Review
- May 31, 2023
Even one star is not deserved. My vehicle has been in the shop for an issue going on 2 months now and still have no idea what the issue is and when it is going to get resolved. Service advisor Jose has always kept me updated but I needed management to get involved because the vehicle was not moving...
Google Review
- May 30, 2023
The Internet Sale Rep is very professional & helpful in getting me a very good deal on my new vehicle. Happy with the service.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- May 29, 2023
Lovely for the best service, and I would recommend to my friends about this dealership, thank you
Dealer Replied: Hi Anh, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 28, 2023
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- May 26, 2023
David helps me every time I need service for my Mercedes Benz GLC! He's very knowledgeable and gets my car done quickly!Thanks for all your help David! See you 115,000 Miles!! =]
Response from the owner Replied: Hi Jordan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 26, 2023
Would definitely come back again or recommend friends/family to come to this dealership. A+++ service and everyone was very helpful in finding the car that best matches my needs. I visited and compared between multiple Mercedes dealerships and decided to come back to this one for my purchase.
Response from the owner Replied: Hi Koyi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 25, 2023
Brought RV in for Emission mod which went OK although the work took a few days to get done (waiting for part). Nice lobby including refreshments/snacks. Service person led me to the MB settlement website which I should be getting something. All in all a good experience.
Dealer Replied: Hi John, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 25, 2023
Response from the owner Replied: Hi Tony, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 25, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 24, 2023
One price makes it easy not because there is no room for negotiation but because they price their vehicles really well below KBB so you don't have to 2nd guess your choice. Very smooth sales, finance experience, no pushy salesmen and no pushy finance people offering extended warranties. Harman,...
Response from the owner Replied: Hi Akshay, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 24, 2023
I have been dealing with a nightmare since I purchased my vehicle from this location. I bought a brand new EQS in December and have since moved cross country. During my move, my car broke down 3 separate times. After a long battle with Mercedes they have approved to buy my vehicle back but the only...
Response from the owner Replied: Hi Jessica, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 23, 2023
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of San Jose. The team and I love to see such great feedback! All the best to you!
Google Review
- May 23, 2023
David Truong was my service advisor and was wonderful to work with. Very informative and professional. I highly recommend him. Great customer service.
Response from the owner Replied: Hi Michael, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Cars.com Review
- May 21, 2023
Bill Beller stuck with the tedious work of getting my sprinter RV through smog. He also did the 3 outstanding recalls. He was very courteous and always kept me well informed. Thank you Bill.
Dealer Replied: Hi Alan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 21, 2023
No tengo mas que agradecer la atenci�n, confianza que tuvo el se�or Jos� Arellano quien fue quien me atendi� , muy amable , fue una muy buena experiencia tuvo la amabilidad de saber mis necesidades y las resolvi� muy bien
Dealer Replied: Hola, Danni, nos alegra que hayas encontrado a nuestro personal tan solidario durante tu experiencia aquí en Mercedes-Benz de San José. Nos alegra saber que brindamos una experiencia tan excelente. Si hay algo más que podamos hacer por usted, ¡estaremos encantados de ayudarle!
Cars.com Review
- May 19, 2023
Danny Salinas is knowledgeable and diligent. Always a great experience.
Google Review
- May 19, 2023
Kevin and Tien helped me get my perfect car! They were so helpful and went above and beyond transferring the car from another dealership. I didn't feel pressured or rushed to buy. They made sure I was comfortable purchasing and had all the information I needed. I highly recommend working with Kevin...
Response from the owner Replied: Hi Geralyn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 19, 2023
Response from the owner Replied: Hi Yun, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Google Review
- May 18, 2023
David Truong is a scam artist and I’m sure their whole service team.Why would you charge a customer a diagnostic fee for a NEW car under warranty? That doesn’t make any sense.
Response from the owner Replied: Hi John, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Cars.com Review
- May 17, 2023
We?ve been bringing our Car there 3X now and have nothing but positive to say.David Truong is a great Service Advisor.
Dealer Replied: Hi Juliet, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 17, 2023
I had a recall and they took care of it, as promised, I hope.
Google Review
- May 17, 2023
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- May 16, 2023
The service team was excellent from start to finish. It’s not easy for us to find service we trust for our Sprinter 3500 XD. It’s 24 foot and heavy. We were impressed with our service and will definitely be back. We live an hour away but it is worth the drive for sure.
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 16, 2023
Anthony is really helpful. He is always assist me and make everything smooth.
Response from the owner Replied: Hi Nuttapat, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 16, 2023
This is my first time to get my car serviced at Mercedes-Benz of San Jose. Jose Plasencia is a great Service Advisor. Because I was waiting there when my car was in service, Jose came to inform me the status periodically and kept me updated all the way to the completion. I am completely satisfied...
Response from the owner Replied: Hi Sam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 15, 2023
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Cars.com Review
- May 13, 2023
This is the WORST Mercedes Dealership I have ever used. The staff didn't care to show me an S Class I was interested in, only telling me to go find it myself on the lot and come to them if I wanted to buy. I purchased my car at Steven's Creek instead (100% better staff) Since I lived nearby, I...
Dealer Replied: Hi Ken, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Yelp Review
- May 13, 2023
Worst Mercedes dealership I have ever gone to.  I tried to ask to see an S Class and they said there were no salesman available, even though I saw 3 standing around drinking coffee near me.  I had to find the car myself in the lot to see it.  I ended up purchasing my car from Steven's Creek instead....
Yelp Review
- May 13, 2023
Worst Mercedes dealership I have ever gone to. I tried to ask to see an S Class and they said there were no salesman available, even though I saw 3 standing around drinking coffee near me. I had to find the car myself in the lot to see it. I ended up purchasing my car from Steven's Creek instead....
Cars.com Review
- May 13, 2023
Staff were very professional and friendly. Overall a pleasant buying experience.
Google Review
- May 12, 2023
Great customer service and Ajay made buying a car a smooth experience. Lots of beautiful cars on the lot for all price ranges.
Response from the owner Replied: Hi Mack, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 11, 2023
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Cars.com Review
- May 08, 2023
The service department is the GOLD STANDARD of service departments. Daniel Salinas should give a masterclass to all other service advisors in the auto industry on customer service. Not only is he extremely professional and friendly, he kept me in the loop on all the work that was performed on my...
Dealer Replied: Hi Tod, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 07, 2023
Bill Behker and team always provide superb service
Cars.com Review
- May 07, 2023
Bill Behler and the team always provide superb service!
Yelp Review
- May 06, 2023
So I had got into my car this morning and noticed a symbol on my dashboard and it was a for a low tire pressure only to later find out that there was a nail stuck in it. I quickly made a call to the Mercedes Benz Service department and spoke with Joshua Delgado. He was very polite and kind while we...
Google Review
- May 06, 2023
Response from the owner Replied: Wow, thank you for the high star-rating!
Cars.com Review
- May 03, 2023
Mercedes-Benz of san jose has really great service advisers, the i one i would highly recommend is service adviser is Jose Arellano.
Dealer Replied: Hello Eduardo, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Yelp Review
- May 03, 2023
Worst service. Took them over a week to figure out a wire was broken. Charged over a thousand dollars to repair a simple wire. Brand new 2022 sprinter! Everything under warranty, they deemed it "from an outside source." The whole experience was 1/10. As a sprinter owner and long time Mercedes...
Cars.com Review
- May 02, 2023
COMPLETELY SATISFIED WITH THE QUALITY OF SERVICE PERFORMED. MY ADVISOR IS HELPFUL AND VERY ACCOMODATING. THE WAITING LOUNGE IS VERY CLEAN AND ORGANIZED . ALL STAFF IS VERY COURTEOUS. AND EXCELLENT QUALITY OF SERVICE
Dealer Replied: Hi Makil, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 02, 2023
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Cars.com Review
- May 02, 2023
I purchased my used car less than 2 months ago and dropped off my car for a service appointment to have my sunroof shade repaired. I was under the impression that it was under warranty, however I was told it was not so I decided not to proceed with the repair. Now, my sunroof does not open at all...
Google Review
- May 01, 2023
Great service and great staff. My service advisor, Jose, was excellent. Loved the video from the technician. Makes this place stand out from the rest. Service took longer than expected though. Appt for service B was 1:20 pm… I did not get by vehicle back till next day around 2pm . Overall good...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 28, 2023
Excellent pricing and Excellent service provided by Mr. Sean, Mr. Kal, and Mr. Gurwinder.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- April 26, 2023
Very pleased with the manner of which the offer was presented and honored.In addition, the professionalism by the Sales Agent (Narcizo) throughout the documentation processes was extraordinary. Well done.Keep up the great customer service. It makes a difference.
Response from the owner Replied: Hi Tony, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 26, 2023
The car buy experience was amazing. Ashley was very knowledgeable and friendly. This was a cross country purchase but he made me feel as if I was right in front of him. He spoke with me through out the process all the way to delivery. He was EXCELLENT! I would recommend Ashley to anyone looking...
Response from the owner Replied: Hi Cliff, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!