I came here as a very first time but I experienced BEST CUSTOMER SERVICE and I bought a Mercedes Sprinter 2025 FOR MY LIMOUSINE BUSINESS. My experience was great and I strongly recommend this specific dealership for your car buying.

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From the moment I walked into Mercedes of San Jose, I was made to feel as if everyone wanted me to have the best possible vehicle at the best possible price from the clean and well appointed surroundings to the laid back no pressure sales and the efficiency of the finance department I was able to...

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At the very last minute, no exxageration, after I turned over my pink slip and my bank approval notice and after I had filled out all the docmentation, the car was cleaned and waiting outside , next to my trade-in so I could transfer my things. After all that, they told me they made a mistake and I...

Dealer Replied: Hi Sherman, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

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Excellent service done by the sales representative in explaining the features and functionality of the SUV

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I’m really pleased of the friendliness of the staff and the great deal they gave me on my C300 2025! I love my new car!!!

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable, excellent customer service. Thank you for the review!

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Great customer service!! Good pricing on vehicles as well!! Skyler and Kevin are excellent in what they do and went out of there way to make my buying experience easy!

Dealer Replied: Hi Valerie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

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Great service and Joshua went out of his way to help me with Uber when the loaner car was not available.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!

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Mercedes San Jose did an outstanding job on my repairs. Joshua went above and beyond by keeping me updated and arranging Uber rides for me when courtesy cars were unavailable.

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Be aware that they might be lowballing and advertising falls information just in order to get you in the door. I saw an ad and was happy to buy the car at the price advertised, only to discover that although it says CPO it’s not actually a CPO, the girl explained that it’s not their fault but...

Dealer Replied: Hi Micky, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Stay away from Mercedes Benz of San Jose. First they didn't reset my meter after the annual maintenance service so I have to go back to the dealer again which is 30 mins drive just to reset the maintenance meter and they don't say sorry at all. Also, their finance department never pick up the phone...

Response from the owner Replied: Hi Eric, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Went there check check up GLB which does not have too many inventory in Bay Area. Tedi is super helpful and patient. He showed me GLC and GLB and also give me the chance to test drive both to make up my mind. Finally leave with brand new GLB. Really pleasant experience.update 3 years...

Response from the owner Replied: Hi Chelsea, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I was interested in a vehicle and they informed me it was available that morning to test drive. Ekamjot requested for me to make a scheduled appointment so I did for that afternoon. I was making a 2 hour drive to see it, when hetold me an hour before my appointment that it wasn’t actually available...

Response from the owner Replied: Hello Sydney, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.

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I’ve purchased thru Auto Nation 8 Mercedes Benz vehicles in 20 years. I’ve never experienced anything similar before with purchasing a vehicle from you guys. I’m very disappointed in the way things have turned out as far with this last purchase.I feel neglected by your company as far as things have...

Response from the owner Replied: Hi Menes, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Once you finalize the sales, you are left alone no help whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed

Dealer Replied: Hi, we appreciate your honest feedback, as we are always looking for ways to improve. When you have an opportunity, please reach out to us at (408) 214-3009 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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I can only say good things about this dealership and about Grachick, our sales person. I was assigned Grachick during an online enquire and he received us at the dealership with no waiting time: he was ready when we arrived.The car we wanted to test drive was not available, but he kindly offered us...

Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sergio! Don't hesitate to call us if you ever need anything. Be safe on the road!

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My Wife & I had a really good experience with Jorge and Red. Thank you!!!

Response from the owner Replied: Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

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I came in yesterday and Ekamjot Singh helped me get in to my dream car! He was so great to work with and my experience couldn’t have been better! Highly recommend!

Response from the owner Replied: Hi Lindsay, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.

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Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house...

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house...

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I found the sale representatives as well as the manager and finance people very helpful and great to work with. They made my buying a car experience enjoyable and easy. Would highly recommend buying a car from the people who work here.

Response from the owner Replied: Eitan, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I like working with Jose Arellano at MB of San Jose. I’ve worked for a few years and he’s very pleasant to work with

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who ever that asian sales manager was. lost the sale. his tats didnt help. all bullshietz about being straight forward was quite garbage. he wasn't straight forward more than being a jerk and trying to be a bully. it felt like my cash payment wasn't going to be good enough. luckily drove to a...

Response from the owner Replied: Hi James, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 214-3009. We look forward to hearing from you.

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I recently purchased a car from Mercedes and had the pleasure of working with Ekamjot, who was fantastic throughout the entire process. Even though I didn’t have an appointment, he went above and beyond to assist me and made sure I had a great experience. He’s an incredibly helpful person, and I...

Response from the owner Replied: Hi Sharon, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Im happy with my car, no complaints. Their service and follow ups are very unsatisfactory. Once they have gotten the money from you, they do not care about following up or answering any questions.The only person that appeared in the car was a manager named Sam. I'm still waiting for the information...

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The BMW, Mercedes, Audi, and Range Rover dealers on Stevens Creek Boulevard are arrogant, lazy, and entitled. I've gone as far as San Diego and Riverside to purchase new cars if it meant I could avoid these nitwits.So when it was time to buy a new Mercedes, it was great to work with Tedi, Antonio,...

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Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!

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I recently purchased a G550 from Ryan Doan, and I couldn't be more impressed with the exceptional service he provided! Ryan went above and beyond to help me find the perfect vehicle, tirelessly searching to match my specific requirements.His extensive knowledge, friendly demeanor, and refusal to let...

Response from the owner Replied: Hi Lilian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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I recently had the pleasure of working with Stephanie Cazun, and her service was nothing short of exceptional. As someone who had lost faith in the brand due to past experiences with pushy salespeople, fluctuating prices, and poor customer service, I was initially dreading this visit. However,...

Response from the owner Replied: Hi Laureal, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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Review is mostly for my Service Advisor - Christopher Hitchcock. He exemplifies the spirit of Unreasonable Hospitality. Always goes beyond to make me feel like a valued customer. Plus gives really good suggestions that's in my best interests. Appreciate it. Keep it up!

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Avoid this dealership at all costs, especially Sales AssociateAshley Ellington. Our experience here was incredibly frustrating and completely unprofessional.My brother had been searching for a new car for months and finally found one that checked all his boxes. We drove over two hours to the...

Response from the owner Replied: Hi Jesus, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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I recently purchased a G550 from Ryan Doan, and I couldn't be more impressed with the exceptional service he provided! Ryan went above and beyond to help me find the perfect vehicle, tirelessly searching to match my specific requirements.His extensive knowledge, friendly demeanor, and refusal to let...

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Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!

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Ryan Doan helped me through the purchase of Mercedes Maybach GLS 600. He has been excellent during the pre sales with scheduling the test drive, explaining/demonstrating the features, answering all my questions or making sure to get back to me if he did not know right then.Ryan continued to provide...

Response from the owner Replied: Hello Raghu, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Ryan Doan helped me through the purchase of Mercedes Maybach GLS 600. He has been excellent during the pre sales with scheduling the test drive, explaining/demonstrating the features, answering all my questions or making sure to get back to me if he did not know right then. Ryan continued to provide...

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I dropped off my car April 26th 2024. I come today to pick up my car and my car is completely damage. I talked to the manager Mark and he stated that my car was dropped off damaged when it was not. The photos taken by the service on April 26th shows no damage but when they took photos may 1 it shows...

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We recently had our MB Winnebago serviced here. To say there was a definite lack of service would be an understatement. Several services were not completed as advertised but we were charged for them. We initially assumed the overcharged fee was an error but this dealership proved us wrong. Repeated...

Response from the owner Replied: Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of San Jose!

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Quite disappointed in how I received my car after a service at Mercedes-Benz. My car is only a 2023 model and practically still brand new from the inside until I picked it up from their shop. Kind of service I expect from a dealership handling luxury cars where you have white leather steering wheels...

Response from the owner Replied: Hi Saman, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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Ashley Ellington helped me out and he was amazing . Process took about 2 hours and I was able to get the scatpack. 10/10 only thing is second key battery was low .

Response from the owner Replied: Alhaji, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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I recently had the pleasure of having my car serviced by Luis (Danny), and I couldn’t be more satisfied with the experience. From the moment I arrived, Luis greeted me with a professional demeanor that immediately put me at ease. Despite the department being very busy, they attended to my needs...

Response from the owner Replied: Hi Pedro, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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POOR Experience. Stay away from this place ... sleezy sales practices. I booked an appointment last night on their website to test drive a car today. Prior to setting the appointment I had to provide my personal and financial information to get pre-qualified. After doing that, I receive a...

Response from the owner Replied: Hi Dean, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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POOR experience. I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car would be held for 24 hours. I received no less than 7 separate text messages and emails from sales associate Ashley and Sales Manager...

Dealer Replied: Hi Dean, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 214-3009 to discuss what we can do to help.

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This dealership presents itself as a very friendly and caring company. I think they are honest in advising me what my vehicle needs immediately or can be postponed. I very much appreciate that every service they throughly wash my car inside and out! I recommend this dealership to all Mercedes Benz...

Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.

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Do not purchase a vehicle from here. First off the GM Mark A. Was very discriminatory towards me. He continued to call me Sir even after I corrected him. I am clearly a biological female. Once he realized I was shopping with a second woman he completely ignored us. Our sales rep Jasbir knew nothing...

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Stephanie asked me to make an appointment for placing a special order for an E-class and no one showed up for my appointment. Waste of time and money.

Response from the owner Replied: Serkan, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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We got an excellent service and help from Anthony and Sam, and other associates at San Jose Mec Benz. They are kind, professional and care.

Response from the owner Replied: Hi Catherine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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This will be the most lengthy review I have ever written. The only reason I will give this dealership a three is because of Sam. The GSM. Otherwise I would score this a zero for Bill in Service.We recently had an experience here unlike anything I have ever dealt with. My husband and myself are from...

Response from the owner Replied: Hi Melissa, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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From the minutes I visited the dealer shop to the moment I drove out the new C300, I felt really confident that the sales person took care of all my needs especially in financial, and I am really happy that I've got my new C300 in the best deal and got the right one that I will be driving with enjoy...

Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Luis Vargas is the go to guy if you’re looking for a new or used Mercedes Benz car or SUV.He grabbed us when he was on the phone outside and saw us browsing in the parking lot.He is very easy to talk to, no pressure at all. And he listens and knows what you need, then he will take you to explore all...

Response from the owner Replied: Hi Steven, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Great service

Response from the owner Replied: Hi Nadia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Thank you, Sam Lawani for a fantastic experience. I love my MB! You made the first time MB buying process super easy. I appreciate your honesty and professionalism throughout the entire process. I am also grateful that you delivered my car to me out of state without any issue. Thanks to you and all...

Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Thank you again for the great review!

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Great customer care especially from the manager he explained everything thing to me before signing papers

Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Emmanuel! We always strive to provide personable and excellent customer service. Thank you again for the review!

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Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!

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Edward!! He is the Man, I could literally cry writing this but the Sales man name is Edward he is very kind and straight forward, anything that he don’t know he will get the answers. Edward made my experience great with purchasing a car and my son as well. Sam is great also he is very helpful, my...

Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of San Jose! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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On July 24, 2024 , I paid them $930.75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service.

Dealer Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

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Their service department has repeatedly hung up on me as requirement by DMV needs proof of recall service. Of course we have been trying to resolve this for months

Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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Had an amazing experience at this dealership; very smooth, no surprises, no weird sales tactics whatsoever. Jorge was a pleasure to work with pre and post sales!

Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Raghav! Feel free to reach out to us if you need anything. Have a wonderful day.

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If you're from another state and find a car you're interested in, don’t waste your time.Stephanie ignored our car purchase application, and Gurwinder made it clear that we, as buyers, were not a priority for them.

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Like a couple other Mercedes Benz dealerships, the service is expensiveand the service is sub-par. We had along drive along the coast to San Jose, when on the way to dinner our overheating (Check Coolant) came on. I asked my son, who was driving if he had accudently pushed the menu nutton on the...

Response from the owner Replied: Hi Daniel, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

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I have worked with Antonio and it was great experience and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice.

Dealer Replied: Hi Atifa, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great dealership to buy a vehicle from. No typical dealership games played at all. Everything went seamless from start to finish. From test drive to signing the paperwork was all done in a matter hours not all day. Stephanie made sure our needs were meet from start to finish. She was super helpful...

Response from the owner Replied: Hello Jake, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.

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This review is based on the dealership on capital in San Jose … had the best experience there I will NO longer go to the dealership on Stevens creek it’s the worst service ever… my recall for my fuel pump wasn’t done correctly they didn’t connect and left my fuel pump undone that caused my check...

Response from the owner Replied: Hello Angelique, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

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Ryan and Sam were incredibly helpful towards my new purchase. Would reccomend to others for sure!

Response from the owner Replied: We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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Great experience with Chris Espinoza! The browsing thru buying process can take as long as a round of golf (4 to 5hrs) but Chris and the General Manager, Sam, made my son’s first car purchase a memorable and welcoming experience. Highly recommend making an appointment with Chris Espinoza at Mercedes...

Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

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Got our eight lease from the dealership. This was the best experience of all - quick, stress free, transparent, and got the best deal we could get. Joseph Ngo as always was amazing.

Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Ryan and Sam were the best at Mercedes San Jose!! They super friendly and gave us the deal we looked for.

Response from the owner Replied: Hi Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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Thank you Danny Luis for being reliable and confident on helping me during this time I needed the most. You have known my GLC350e since day one and up to now for five years, you never failed me. I know you will keep up what you're doing the most and your outstanding customer service relationship.

Response from the owner Replied: Hi Jeffrey, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you have any further questions, please give us a call. We're always happy to help!

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I bought my car from this dealership over a month ago still haven’t received my title and sales manager Sam is very rude and unprofessional. I have tried to contact the general manager and haven’t got any response completely unprofessional.

Response from the owner Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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I had an extremely disappointing experience with Mercedes of San Jose. The contract terms I received were horrible and did not include the additional coverages I specifically requested. Despite raising my concerns, the dealership did absolutely nothing to resolve the issue. Their lack of...

Response from the owner Replied: Hi Tiana, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. If you'd like, please contact our General Manager at (408) 214-3009. We'd appreciate the chance to make your experience a positive one.

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Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of San Jose! Best regards!

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I bought a GLB 250 from this dealership a month ago and was told by finance that my trade it would take 2 weeks to pay off. At this point, it’s been over a month and my trade in is still not paid off and after numerous attempts of reaching out to both the finance manager and GM, I have not had a...

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Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of San Jose so highly! On behalf of the team, I cannot thank you enough! Kindest regards.

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Response from the owner Replied: We sincerely regret that you have had a negative customer experience here at Mercedes-Benz of San Jose. If you are willing, please reach out to us directly at (408) 214-3009. We look forward to hearing from you.

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The way they treat me clearly shows that they do not want to do any business with me whatsoever, so I will NEVER go back.

Response from the owner Replied: Hi there, we would like to get some more details about your experience with us. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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