Mercedes San Jose delivering a great vehicle, at an affordable price, including a service program and customer service. I bought a 550 GL and the process was smooth.

Dealer Replied: Hello, we appreciate you taking the time to leave us a response, James! If you ever need help, just give us a call. Happy motoring!

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Thieves in the finance department led by Kyle. He has stolen my money. Criminals. Avoid this dealership.

Dealer Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com.

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Hello. My experience was the best ever. The sales team was outstanding and knowledgeable. Friendly service and accommodating. The transfer made simple and the car is great. Thank you.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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So easy to work with- they listen and understand you and treat you with respect. I highly recommend this dealership for all your automotive needs.

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Car was ready for test drive as promised turned out to be what I wanted. Sales person was very attentive and helpful. The few items that needed correction was handled right away.

Dealer Replied: Hi Thomas, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Joseph Ngo was amazing, excellent service as usual. Kyle in finance made the process smooth. I will continue to get my vehicles from Mercedes Benz of San Jose because I like the treatment they provide.

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Great customer service and exceptional financial department. Very knowledgeable team and welling to make your purchasing experience excellent. Highly recommended as they have enough teams to help.

Dealer Replied: Hi Nadia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Earlier in the summer my car was broken into and they stole the key to my lug nuts. I felt insecure after that, thinking the thieves would come back for the tires, so I went to this dealership and had them replace them. Erwin, in sales, was friendly and efficient and he changed all the lug nuts...

Dealer Replied: Hi Liz, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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I don’t know much about cars, but everyone here was incredibly warm, patient, and professional. They offered me a very fair deal and even took the time to teach me some useful tips for driving my new car. The whole process was smooth and enjoyable. Andy is a truly professional salesperson, and I’m...

Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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It?s been a while since we bought a new car and it was a difficult decision between a Porsche Cayenne and a Mercedes GLE 350, the Mercedes won. The insurance costs were the factor. Ryan our salesperson was highly professional and knowledgeable with a genuine personality. He went above and beyond to...

Dealer Replied: Hello John, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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I recently leased a GLC 350e from this showroom and had an excellent experience. I walked in casually one afternoon and met Matthew Santos, who patiently explained the different options, arranged test drives, and helped me close a deal the very same day. A week later, I had a question about one of...

Dealer Replied: Hi Dipu, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Yes I purchased a car. We like them. There nice simple people. Definitely we will recommend them to our friends.

Dealer Replied: Hi Yerdana, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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My husband and I had a very pleasant and smooth process in purchasing a used car that we really love. Joseph Ngo was quickly responsive to all of my communications in setting up a time that worked for us all to do a test drive and ultimately purchase the vehicle. The finance officer was also warm...

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I will recommend all my friends and family to buy vehicles in this dealership especially with Matthew?s help I found a vehicle that I needed

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

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I came here as a very first time but I experienced BEST CUSTOMER SERVICE and I bought a Mercedes Sprinter 2025 FOR MY LIMOUSINE BUSINESS. My experience was great and I strongly recommend this specific dealership for your car buying.

Dealer Replied: Hi Abdul, our Staff is dedicated to providing all our guests with outstanding customer service. Thank you so much for being one of our valued guests and we look forward to your next visit!

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From the moment I walked into Mercedes of San Jose, I was made to feel as if everyone wanted me to have the best possible vehicle at the best possible price from the clean and well appointed surroundings to the laid back no pressure sales and the efficiency of the finance department I was able to...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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At the very last minute, no exxageration, after I turned over my pink slip and my bank approval notice and after I had filled out all the docmentation, the car was cleaned and waiting outside , next to my trade-in so I could transfer my things. After all that, they told me they made a mistake and I...

Dealer Replied: Hi Sherman, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

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Excellent service done by the sales representative in explaining the features and functionality of the SUV

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I’m really pleased of the friendliness of the staff and the great deal they gave me on my C300 2025! I love my new car!!!

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable, excellent customer service. Thank you for the review!

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Great customer service!! Good pricing on vehicles as well!! Skyler and Kevin are excellent in what they do and went out of there way to make my buying experience easy!

Dealer Replied: Hi Valerie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

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Great service and Joshua went out of his way to help me with Uber when the loaner car was not available.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!

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Mercedes San Jose did an outstanding job on my repairs. Joshua went above and beyond by keeping me updated and arranging Uber rides for me when courtesy cars were unavailable.

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Be aware that they might be lowballing and advertising falls information just in order to get you in the door. I saw an ad and was happy to buy the car at the price advertised, only to discover that although it says CPO it’s not actually a CPO, the girl explained that it’s not their fault but...

Dealer Replied: Hi Micky, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Stay away from Mercedes Benz of San Jose. First they didn't reset my meter after the annual maintenance service so I have to go back to the dealer again which is 30 mins drive just to reset the maintenance meter and they don't say sorry at all. Also, their finance department never pick up the phone...

Response from the owner Replied: Hi Eric, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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