Cars.com Review
- April 29, 2025
I’m really pleased of the friendliness of the staff and the great deal they gave me on my C300 2025! I love my new car!!!
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable, excellent customer service. Thank you for the review!
Cars.com Review
- April 28, 2025
Great customer service!! Good pricing on vehicles as well!! Skyler and Kevin are excellent in what they do and went out of there way to make my buying experience easy!
Dealer Replied: Hi Valerie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
Cars.com Review
- March 25, 2025
Great service and Joshua went out of his way to help me with Uber when the loaner car was not available.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 22, 2025
Mercedes San Jose did an outstanding job on my repairs. Joshua went above and beyond by keeping me updated and arranging Uber rides for me when courtesy cars were unavailable.
Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 16, 2025
Be aware that they might be lowballing and advertising falls information just in order to get you in the door. I saw an ad and was happy to buy the car at the price advertised, only to discover that although it says CPO it’s not actually a CPO, the girl explained that it’s not their fault but...
Dealer Replied: Hi Micky, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- January 14, 2025
Stay away from Mercedes Benz of San Jose. First they didn't reset my meter after the annual maintenance service so I have to go back to the dealer again which is 30 mins drive just to reset the maintenance meter and they don't say sorry at all. Also, their finance department never pick up the phone...
Response from the owner Replied: Hi Eric, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 06, 2025
Went there check check up GLB which does not have too many inventory in Bay Area. Tedi is super helpful and patient. He showed me GLC and GLB and also give me the chance to test drive both to make up my mind. Finally leave with brand new GLB. Really pleasant experience.update 3 years...
Response from the owner Replied: Hi Chelsea, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2024
I was interested in a vehicle and they informed me it was available that morning to test drive. Ekamjot requested for me to make a scheduled appointment so I did for that afternoon. I was making a 2 hour drive to see it, when hetold me an hour before my appointment that it wasn’t actually available...
Response from the owner Replied: Hello Sydney, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 214-3009. We hope to hear from you.
Google Review
- December 23, 2024
I’ve purchased thru Auto Nation 8 Mercedes Benz vehicles in 20 years. I’ve never experienced anything similar before with purchasing a vehicle from you guys. I’m very disappointed in the way things have turned out as far with this last purchase.I feel neglected by your company as far as things have...
Response from the owner Replied: Hi Menes, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- December 22, 2024
Once you finalize the sales, you are left alone no help whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed
Dealer Replied: Hi, we appreciate your honest feedback, as we are always looking for ways to improve. When you have an opportunity, please reach out to us at (408) 214-3009 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Google Review
- December 22, 2024
I can only say good things about this dealership and about Grachick, our sales person. I was assigned Grachick during an online enquire and he received us at the dealership with no waiting time: he was ready when we arrived.The car we wanted to test drive was not available, but he kindly offered us...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sergio! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 22, 2024
My Wife & I had a really good experience with Jorge and Red. Thank you!!!
Response from the owner Replied: Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 22, 2024
I came in yesterday and Ekamjot Singh helped me get in to my dream car! He was so great to work with and my experience couldn’t have been better! Highly recommend!
Response from the owner Replied: Hi Lindsay, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Cars.com Review
- December 21, 2024
Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house...
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 21, 2024
Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house...
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 16, 2024
I found the sale representatives as well as the manager and finance people very helpful and great to work with. They made my buying a car experience enjoyable and easy. Would highly recommend buying a car from the people who work here.
Response from the owner Replied: Eitan, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 13, 2024
I like working with Jose Arellano at MB of San Jose. I’ve worked for a few years and he’s very pleasant to work with
Google Review
- December 07, 2024
who ever that asian sales manager was. lost the sale. his tats didnt help. all bullshietz about being straight forward was quite garbage. he wasn't straight forward more than being a jerk and trying to be a bully. it felt like my cash payment wasn't going to be good enough. luckily drove to a...
Response from the owner Replied: Hi James, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 214-3009. We look forward to hearing from you.
Google Review
- December 02, 2024
I recently purchased a car from Mercedes and had the pleasure of working with Ekamjot, who was fantastic throughout the entire process. Even though I didn’t have an appointment, he went above and beyond to assist me and made sure I had a great experience. He’s an incredibly helpful person, and I...
Response from the owner Replied: Hi Sharon, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- November 19, 2024
Im happy with my car, no complaints. Their service and follow ups are very unsatisfactory. Once they have gotten the money from you, they do not care about following up or answering any questions.The only person that appeared in the car was a manager named Sam. I'm still waiting for the information...
Yelp Review
- November 19, 2024
The BMW, Mercedes, Audi, and Range Rover dealers on Stevens Creek Boulevard are arrogant, lazy, and entitled. I've gone as far as San Diego and Riverside to purchase new cars if it meant I could avoid these nitwits.So when it was time to buy a new Mercedes, it was great to work with Tedi, Antonio,...
Google Review
- November 08, 2024
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- October 31, 2024
I recently purchased a G550 from Ryan Doan, and I couldn't be more impressed with the exceptional service he provided! Ryan went above and beyond to help me find the perfect vehicle, tirelessly searching to match my specific requirements.His extensive knowledge, friendly demeanor, and refusal to let...
Response from the owner Replied: Hi Lilian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- October 30, 2024
I recently had the pleasure of working with Stephanie Cazun, and her service was nothing short of exceptional. As someone who had lost faith in the brand due to past experiences with pushy salespeople, fluctuating prices, and poor customer service, I was initially dreading this visit. However,...
Response from the owner Replied: Hi Laureal, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- October 29, 2024
Review is mostly for my Service Advisor - Christopher Hitchcock. He exemplifies the spirit of Unreasonable Hospitality. Always goes beyond to make me feel like a valued customer. Plus gives really good suggestions that's in my best interests. Appreciate it. Keep it up!
Google Review
- October 28, 2024
Avoid this dealership at all costs, especially Sales AssociateAshley Ellington. Our experience here was incredibly frustrating and completely unprofessional.My brother had been searching for a new car for months and finally found one that checked all his boxes. We drove over two hours to the...
Response from the owner Replied: Hi Jesus, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Yelp Review
- October 27, 2024
I recently purchased a G550 from Ryan Doan, and I couldn't be more impressed with the exceptional service he provided! Ryan went above and beyond to help me find the perfect vehicle, tirelessly searching to match my specific requirements.His extensive knowledge, friendly demeanor, and refusal to let...
Google Review
- October 24, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- October 21, 2024
Ryan Doan helped me through the purchase of Mercedes Maybach GLS 600. He has been excellent during the pre sales with scheduling the test drive, explaining/demonstrating the features, answering all my questions or making sure to get back to me if he did not know right then.Ryan continued to provide...
Response from the owner Replied: Hello Raghu, we're happy you found Ryan to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- October 21, 2024
Ryan Doan helped me through the purchase of Mercedes Maybach GLS 600. He has been excellent during the pre sales with scheduling the test drive, explaining/demonstrating the features, answering all my questions or making sure to get back to me if he did not know right then. Ryan continued to provide...
Yelp Review
- October 10, 2024
I dropped off my car April 26th 2024. I come today to pick up my car and my car is completely damage. I talked to the manager Mark and he stated that my car was dropped off damaged when it was not. The photos taken by the service on April 26th shows no damage but when they took photos may 1 it shows...
Google Review
- October 08, 2024
We recently had our MB Winnebago serviced here. To say there was a definite lack of service would be an understatement. Several services were not completed as advertised but we were charged for them. We initially assumed the overcharged fee was an error but this dealership proved us wrong. Repeated...
Response from the owner Replied: Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- October 04, 2024
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of San Jose!
Google Review
- September 18, 2024
Quite disappointed in how I received my car after a service at Mercedes-Benz. My car is only a 2023 model and practically still brand new from the inside until I picked it up from their shop. Kind of service I expect from a dealership handling luxury cars where you have white leather steering wheels...
Response from the owner Replied: Hi Saman, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 17, 2024
Ashley Ellington helped me out and he was amazing . Process took about 2 hours and I was able to get the scatpack. 10/10 only thing is second key battery was low .
Response from the owner Replied: Alhaji, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 15, 2024
I recently had the pleasure of having my car serviced by Luis (Danny), and I couldn’t be more satisfied with the experience. From the moment I arrived, Luis greeted me with a professional demeanor that immediately put me at ease. Despite the department being very busy, they attended to my needs...
Response from the owner Replied: Hi Pedro, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- September 08, 2024
POOR Experience. Stay away from this place ... sleezy sales practices. I booked an appointment last night on their website to test drive a car today. Prior to setting the appointment I had to provide my personal and financial information to get pre-qualified. After doing that, I receive a...
Response from the owner Replied: Hi Dean, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- September 07, 2024
POOR experience. I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car would be held for 24 hours. I received no less than 7 separate text messages and emails from sales associate Ashley and Sales Manager...
Dealer Replied: Hi Dean, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- September 06, 2024
This dealership presents itself as a very friendly and caring company. I think they are honest in advising me what my vehicle needs immediately or can be postponed. I very much appreciate that every service they throughly wash my car inside and out! I recommend this dealership to all Mercedes Benz...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Yelp Review
- September 03, 2024
Do not purchase a vehicle from here. First off the GM Mark A. Was very discriminatory towards me. He continued to call me Sir even after I corrected him. I am clearly a biological female. Once he realized I was shopping with a second woman he completely ignored us. Our sales rep Jasbir knew nothing...
Google Review
- September 01, 2024
Stephanie asked me to make an appointment for placing a special order for an E-class and no one showed up for my appointment. Waste of time and money.
Response from the owner Replied: Serkan, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 23, 2024
We got an excellent service and help from Anthony and Sam, and other associates at San Jose Mec Benz. They are kind, professional and care.
Response from the owner Replied: Hi Catherine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- August 20, 2024
This will be the most lengthy review I have ever written. The only reason I will give this dealership a three is because of Sam. The GSM. Otherwise I would score this a zero for Bill in Service.We recently had an experience here unlike anything I have ever dealt with. My husband and myself are from...
Response from the owner Replied: Hi Melissa, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 20, 2024
From the minutes I visited the dealer shop to the moment I drove out the new C300, I felt really confident that the sales person took care of all my needs especially in financial, and I am really happy that I've got my new C300 in the best deal and got the right one that I will be driving with enjoy...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 20, 2024
Luis Vargas is the go to guy if you’re looking for a new or used Mercedes Benz car or SUV.He grabbed us when he was on the phone outside and saw us browsing in the parking lot.He is very easy to talk to, no pressure at all. And he listens and knows what you need, then he will take you to explore all...
Response from the owner Replied: Hi Steven, thanks so much for the warm recommendation of the team here at Mercedes-Benz of San Jose. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 18, 2024
Great service
Response from the owner Replied: Hi Nadia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 15, 2024
Thank you, Sam Lawani for a fantastic experience. I love my MB! You made the first time MB buying process super easy. I appreciate your honesty and professionalism throughout the entire process. I am also grateful that you delivered my car to me out of state without any issue. Thanks to you and all...
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Thank you again for the great review!
Google Review
- August 15, 2024
Great customer care especially from the manager he explained everything thing to me before signing papers
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Emmanuel! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 12, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- August 11, 2024
Edward!! He is the Man, I could literally cry writing this but the Sales man name is Edward he is very kind and straight forward, anything that he don’t know he will get the answers. Edward made my experience great with purchasing a car and my son as well. Sam is great also he is very helpful, my...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of San Jose! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 10, 2024
On July 24, 2024 , I paid them $930.75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service.
Dealer Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- August 08, 2024
Their service department has repeatedly hung up on me as requirement by DMV needs proof of recall service. Of course we have been trying to resolve this for months
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 06, 2024
Had an amazing experience at this dealership; very smooth, no surprises, no weird sales tactics whatsoever. Jorge was a pleasure to work with pre and post sales!
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Raghav! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 03, 2024
If you're from another state and find a car you're interested in, don’t waste your time.Stephanie ignored our car purchase application, and Gurwinder made it clear that we, as buyers, were not a priority for them.
Google Review
- August 02, 2024
Like a couple other Mercedes Benz dealerships, the service is expensiveand the service is sub-par. We had along drive along the coast to San Jose, when on the way to dinner our overheating (Check Coolant) came on. I asked my son, who was driving if he had accudently pushed the menu nutton on the...
Response from the owner Replied: Hi Daniel, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Cars.com Review
- August 02, 2024
I have worked with Antonio and it was great experience and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice.
Dealer Replied: Hi Atifa, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 02, 2024
Great dealership to buy a vehicle from. No typical dealership games played at all. Everything went seamless from start to finish. From test drive to signing the paperwork was all done in a matter hours not all day. Stephanie made sure our needs were meet from start to finish. She was super helpful...
Response from the owner Replied: Hello Jake, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.
Google Review
- July 31, 2024
This review is based on the dealership on capital in San Jose … had the best experience there I will NO longer go to the dealership on Stevens creek it’s the worst service ever… my recall for my fuel pump wasn’t done correctly they didn’t connect and left my fuel pump undone that caused my check...
Response from the owner Replied: Hello Angelique, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- July 31, 2024
Ryan and Sam were incredibly helpful towards my new purchase. Would reccomend to others for sure!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 28, 2024
Great experience with Chris Espinoza! The browsing thru buying process can take as long as a round of golf (4 to 5hrs) but Chris and the General Manager, Sam, made my son’s first car purchase a memorable and welcoming experience. Highly recommend making an appointment with Chris Espinoza at Mercedes...
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Google Review
- July 27, 2024
Got our eight lease from the dealership. This was the best experience of all - quick, stress free, transparent, and got the best deal we could get. Joseph Ngo as always was amazing.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 23, 2024
Ryan and Sam were the best at Mercedes San Jose!! They super friendly and gave us the deal we looked for.
Response from the owner Replied: Hi Tim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 23, 2024
Thank you Danny Luis for being reliable and confident on helping me during this time I needed the most. You have known my GLC350e since day one and up to now for five years, you never failed me. I know you will keep up what you're doing the most and your outstanding customer service relationship.
Response from the owner Replied: Hi Jeffrey, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 22, 2024
I bought my car from this dealership over a month ago still haven’t received my title and sales manager Sam is very rude and unprofessional. I have tried to contact the general manager and haven’t got any response completely unprofessional.
Response from the owner Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- July 21, 2024
I had an extremely disappointing experience with Mercedes of San Jose. The contract terms I received were horrible and did not include the additional coverages I specifically requested. Despite raising my concerns, the dealership did absolutely nothing to resolve the issue. Their lack of...
Response from the owner Replied: Hi Tiana, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. If you'd like, please contact our General Manager at (408) 214-3009. We'd appreciate the chance to make your experience a positive one.
Google Review
- July 19, 2024
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of San Jose! Best regards!
Google Review
- July 17, 2024
I bought a GLB 250 from this dealership a month ago and was told by finance that my trade it would take 2 weeks to pay off. At this point, it’s been over a month and my trade in is still not paid off and after numerous attempts of reaching out to both the finance manager and GM, I have not had a...
Google Review
- July 16, 2024
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of San Jose so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- July 15, 2024
Response from the owner Replied: We sincerely regret that you have had a negative customer experience here at Mercedes-Benz of San Jose. If you are willing, please reach out to us directly at (408) 214-3009. We look forward to hearing from you.
Google Review
- July 12, 2024
The way they treat me clearly shows that they do not want to do any business with me whatsoever, so I will NEVER go back.
Response from the owner Replied: Hi there, we would like to get some more details about your experience with us. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 11, 2024
Great service! I am on my second mercedes and have always had a pleasant experience whether it’s purchasing or getting a service done. Jose really excels and is one of the main reasons I am a returning client.
Response from the owner Replied: Hi Andrew, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Cars.com Review
- July 10, 2024
Needed a physical credit card to approve a loaner vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a week. Service rep was not working the Sat I was picking up, so no ride could be arranged to the...
Dealer Replied: Hello, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 214-3009.
Cars.com Review
- July 10, 2024
I have always encountered issues with the servicing. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car.
Dealer Replied: Hello Pavneet, we regret your experience with us here, but are glad you brought this to our attention. Please contact us at (408) 214-3009 so we can work with you to make this right.
Cars.com Review
- July 08, 2024
Kal and Quaisa did a fantastic job. No pressure, very factual, and friendly. They accomplished everything despite the CDK software outage !
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Detlef! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 07, 2024
I had a terrible and discriminatory experience at Mercedes of San Jose with Mark Sleiman - Service Manager.From the moment we arrived, it was clear they did not want to service "US" nor repair our tire , which was covered under the wheel and tire package we had purchased.They initially claimed they...
Yelp Review
- July 07, 2024
I had a terrible and discriminatory experience at Mercedes of San Jose with Mark Sleiman - Service Manager. From the moment we arrived, it was clear they did not want to service "US" nor repair our tire , which was covered under the wheel and tire package we had purchased. They initially claimed...
Yelp Review
- July 02, 2024
Horrible sales service - i was an out of state buyer , dealt with first a sale's person (Hossain)who disappeared in the middle then the Sale's supervisorby the name of Samuel Lawani took over -he made me get an insurance on the VIN number (i feel he miscalculated the numbers etc )DISAPPEARED from...
Google Review
- June 26, 2024
I have a question about a car that was serviced mainly in the San Jose workshop. What is the best way to reach out to you?
Response from the owner Replied: Hello, thanks Abderrahman, for leaving us this response. If you'd like, please contact our General Manager at (408) 214-3009. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 24, 2024
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of San Jose! Best regards!
Cars.com Review
- June 23, 2024
Anthony is an awesome advisor. Knowledgeable, courteous and professional all the work was done well and on time.
Dealer Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 23, 2024
Jose and his team provide excellent customer service. Jose understand the issue and provide great advise
Dealer Replied: Hi Sheikh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 23, 2024
Horrible. Sleazy. Disgusting. Three words to describe these guys. The finance guy will warm up to you and pretend like he is helping you and trick you into paying for something you had ZERO idea. He made it sound like it was free and hid a $600 charge in the paperwork. Read EVERYTHING Kamal Bahia...
Response from the owner Replied: Hello Ryan, thank you for taking the time to leave us feedback. Feel free to stop by if you ever need any more help.
Google Review
- June 22, 2024
Response from the owner Replied: Thank you for giving Mercedes-Benz of San Jose such a great rating! It really means a lot to us. Thanks again!
Google Review
- June 21, 2024
I love the way that the customer service, professionism, Courtesy
Response from the owner Replied: Hi Larry, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- June 21, 2024
Just bought my 2024 GLC 300 4MATIC here. The internet sales Kal brought me a wonderful experience in choosing and buying. He just made me feel that I was fully taken care of and almost fulfilled my every requirement. It has made my car purchasing become a very joyful thing! The sale manager Sam is...
Response from the owner Replied: Hello David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 18, 2024
Response from the owner Replied: Hi Nelson, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- June 17, 2024
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of San Jose, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- June 17, 2024
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. When you have an opportunity, please reach out to us at (408) 214-3009 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Yelp Review
- June 16, 2024
Horrible. Sleazy. Disgusting. Three words to describe these guys. The finance guy will warm up to you and pretend like he is helping you and trick you into paying for something you had ZERO idea. He made it sound like it was free and hid a $600 charge in the paperwork. Read EVERYTHING Kamal Bahia...
Google Review
- June 16, 2024
I am utterly disappointed with Mercedes of San Jose and their lack of customer service post-sale. I recently purchased a vehicle from them, and since then, they have been extremely unresponsive to multiple requests for help with the necessary paperwork to register my car out of state. Answer: “busy...
Response from the owner Replied: Hi Todd, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 214-3009 to discuss what we can do to help.
Google Review
- June 16, 2024
Really enjoy San Jose Mercedes and the staff. I originally went to the Santa Clara Benz to purchase a new E Class, the salesman there wasn't helpful and never followed up with me after I messaged them.I looked up online and saw they had the car I wanted in San Jose so I went by and Jesse was...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 14, 2024
Does not even deserve a star.I bought my Mercedes sprinter at different location. I was told over the phone that I can get it fixed at this location. Brought in my Mercedes sprinter in at about 5pm and one of the service advisors named Bill mention to me that he was getting off at 5:30 and didn't...
Response from the owner Replied: Hello Anyssa, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- June 10, 2024
Kal- the salesperson was so great and went above and beyond in helping us. He is really sweet and expressed how much he wanted to help us and leave with the car. The location is great too and I did not feel any intimidation in any of the salespeople or staff. The managers and even the financial dept...
Response from the owner Replied: We appreciate you taking the time to leave us a response, Rachel! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 06, 2024
David, the service car advisor what's excellent? He was able to give me Advice on service that I Didn't know needed to be done.
Dealer Replied: Hello, we're happy you found our staff to be supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 03, 2024
Top service! I have referred a few friends
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!
Cars.com Review
- June 02, 2024
The team at Mercedes Benz San Jose was amazing, professional, accommodating, and costumer focused. The GM Mark, Tedi the Manager, Qais in Finance, and Stephanie and Audrey in Sales were all great and made certain the process was as smooth as possible. Thank you all for a great experience, I love my...
Dealer Replied: We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 01, 2024
Very kind, detailed explanation and fast service. Feel very professional.
Response from the owner Replied: Hi Taehoon, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 31, 2024
Not good experience at all. I flew from out of state which was arranged for a week. Arrived at the dealership at 8am Friday May 10th expecting to have paperwork ready, so I didn't have to wait long. However, I waited until 1pm which I barely got out of there at that time. I left with a very dirty...
Google Review
- May 31, 2024
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- May 29, 2024
I recently had a recall on my Mercedes Benz and had it serviced at the Capitol Expressway dealer in San Jose. I had called in advance and they made a loaner car available for me. Very nice! David Truong did my intake and answered all of my questions, advised me of the services involved and was...
Response from the owner Replied: Hello Dale, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 26, 2024
Fast check-in, quality service and vehicle returned on time as promised. Great service advisor - Bill Beller!
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 26, 2024
Excellent service from the moment, I met Jose and then had the pleasure of meeting the staff. Jose and the team are exemplary with customer service, accuracy, and follow up.
Response from the owner Replied: Hi Beth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- May 25, 2024
Response from the owner Replied: Hi, thank you for taking the time to leave this review. We regret that we didn't meet your expectations, and would like to learn more about your customer experience. You can reach us at (408) 214-3009. We hope to hear from you soon.
Cars.com Review
- May 23, 2024
Lyndon Devera had been very helpful and patient in helping me solve my issues with my car. He also kept me informed of progress and helped me take care of insurance issues.
Dealer Replied: Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Cars.com Review
- May 22, 2024
Just an outstanding experience with Jesse and his team. The team at Mercedes guided me step by step flawlessly and enabled me to move forward with my new car with confidence. I am very thankful to Jesse.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 20, 2024
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- May 14, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.