Google Review
- May 18, 2019
Left by David Dumas
I gave BIH 5 stars before and I wish I could do it again! Vincent was a wonderful salesman just over 2 years ago and Thad helped me with the purchase of my Extended Warranty (not that I need it, but ya never know) just yesterday. Thanks to the team for providing an excellent service!
Response from the owner Replied: Aloha David,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 10, 2019
Left by J Dorr
Response from the owner Replied: Hello,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532.Kind Regards,Big Island Honda Kona Management
Google Review
- May 05, 2019
Left by Sherry Kapaun
Oil change was quick this time only an hour. Also washed the car a pleasant surprise. Still made sure I had a sweater this time for waiting room. Air conditioner a little to cold for me. Noticed other person wearing coat and hat. Thanks for the improvements.
Response from the owner Replied: Hi Sherry,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532.Kind Regards,Big Island Honda Kona Management
Google Review
- May 03, 2019
Left by Andrew Dela Cruz
Response from the owner Replied: Hello Andrew, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Google Review
- April 26, 2019
Left by Chad Yoshimoto
Tom and Kiko were awesome. Service dept was great.
Response from the owner Replied: Hello Chad, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
DealerRater Review
- April 26, 2019
Left by LitoJuan
I took my car for its first oil change and service. They also did the coating of wax and inside as well. I was very happy to see the results of my car. Service was awesome.
Big Island Honda - Kona Replied: Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Big Island Honda - Kona Management
Google Review
- April 26, 2019
Left by Tiffany Martinez
Response from the owner Replied: HI Tiffany,Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Vincent Owings General Manager
DealerRater Review
- April 25, 2019
Left by Katie Solo
The service I received was fast and the staff was great. Stan explained everything that was gonna be done. I was in and out very fast!
Big Island Honda - Kona Replied: Hi Katie, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Big Island Honda - Kona Management
Google Review
- April 20, 2019
Left by Kitty Miller
Response from the owner Replied: Hello Kitty, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Cars.com Review
- April 19, 2019
Left by Victoria Kaeo
Just had my first oil change / maintenance and so appreciate that the whole process was effortless. I even utilized their shuttle service to get back to work and then picked up after work. The entire process was professional, friendly and a delightful experience. Mahalo Big Island Honda :-)
Dealer response from DealerRater Replied: Hi Victoria, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind regards, Vincent Owings General Manager
Google Review
- April 18, 2019
Left by Libby Joyce
Response from the owner Replied: Hello Libby,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Big Island Honda Management
Google Review
- April 18, 2019
Left by Crispina Quitoriano
Response from the owner Replied: Hello Crispina, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Google Review
- April 17, 2019
Left by Michelle McConnell
Response from the owner Replied: Hello Michelle,Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent Owings General Manager
Google Review
- April 15, 2019
Left by maria atanes
Excellent service by Jareb,lots of car to choose from,friendly employee .
Response from the owner Replied: Hello,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jareb. Your recommendations are truly a gift. Congratulations on your purchase! Best,Vincent Owings General Manager
Google Review
- April 12, 2019
Left by Napua Haalilio
Response from the owner Replied: Hello, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best, Vincent OwingsGeneral Manager
Google Review
- April 11, 2019
Left by Edward Hickey
Work was done very quickly with the cost exactly as estimated.
Response from the owner Replied: Hello Edward, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Google Review
- April 10, 2019
Left by John Randerson
Prompt, efficient and my car was even cleaned!! Delighted!
Response from the owner Replied: Hello John, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
DealerRater Review
- April 09, 2019
Left by Eric
We showed up with a problem without an appointment and were immediately plugged in to the service we needed. Also, we were prepared to wait 2 hours or longer and were pleasantly surprised to be told after an hour that the work was done.
Google Review
- April 03, 2019
Left by Chelsea Hui
Had my car done in no time! I had more than just an oil change done, and i can definitely tell a feel the difference. Added car wash bonus! Thanks!
Response from the owner Replied: Hello Chelsea, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Google Review
- March 30, 2019
Response from the owner Replied: Aloha Brittany,Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority and noticed we fell short in providing you with five star experience. We truly value you as a guest and know your thoughtful insight will allow us the opportunity to continually improve our guest experience. Please call me at 949-718-6532.Kind regards,Big Island Honda Kona Management
Google Review
- March 30, 2019
Left by Keoni Carvalho
Best employees..
Response from the owner Replied: Hello Keoni, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Cars.com Review
- March 30, 2019
Left by Charry
Kiana Made this visit quick efficient and took care of me. She was very professional and would like to have her as my service advisor!
Barbara gives 4.0 star review at Big Island Honda - Kona
- March 29, 2019
Left by Barbara K.
I had a 9:45 appt to have an oil change and tire rotation. I got there early and did not leave until 11:45. I had to ask what the status was with my car. No one came to talk to me. The last person I spoke to, who rang me up, was the nicest person there. bk
Google Review
- March 29, 2019
Left by Kathy Fagundes
They fixed my tire on the spot. Apparently I ran over a nail. The staff was super nice and knowledable. Thank you for fast service and a great experience! On the road , safe again.
Response from the owner Replied: Hello,Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
Google Review
- March 28, 2019
Left by Jamie Lee Russell
This place is the best! Ill buy my next car here too. Go HONDA
Response from the owner Replied: Hello, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
DealerRater Review
- March 27, 2019
Left by Bla
I moved to the big island recently and brought in my Honda Fit for routine service. Having come from LA I can tell you that the experience at Big Island Honda was a joy
Google Review
- March 26, 2019
Left by brittany bruno
Response from the owner Replied: Aloha Brittany,Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority and noticed we fell short in providing you with five star experience. We truly value you as a guest and know your thoughtful insight will allow us the opportunity to continually improve our guest experience. Please call me at 949-718-6532.Kind regards,Big Island Honda Kona Management
Google Review
- March 26, 2019
Left by Lucy Clark
Response from the owner Replied: Hello Lucy, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
Google Review
- March 26, 2019
Left by Kainalu De Costa
Response from the owner Replied: Hello Kainalu, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
THOMAS gives 4.0 star review at Big Island Honda - Kona
- March 08, 2019
Left by Thomas K.
JASON gives 4.0 star review at Big Island Honda - Kona
- March 06, 2019
Left by Jason G.
Everything was fine but I was not offered a car wash like I had been previously. Also, when I picked up my car, all of my mirrors were moved and my drivers seat was almost laid all the way back for some reason. The system had been reset and still had the maintenance screen up. I had to go back to...
Google Review
- March 05, 2019
Left by David Aragon
Response from the owner Replied: Aloha David,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Big Island Honda Kona Management
DealerRater Review
- March 02, 2019
Left by dvhawaii2004
Constant communication through email and phone as to the status of my service. Stan was friendly and explained everything. He did not try and push service I didnt need.
Google Review
- February 27, 2019
Left by Robert Hassey
Service was on time, the shuttle was very accommodating and the service, as always, is informative.
Response from the owner Replied: Hello Robert, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
DealerRater Review
- February 23, 2019
Left by Cataraha
Stan was helpful and understanding when I was in a rushed situation. He helped get me the answers I needed quickly. Very kind and knowledgeable.
Google Review
- February 22, 2019
Left by Karen Joy
Everyone at Big Island Honda did everything they could to make sure I was happy with my purchase I love all of them they deserve more than 5 stars!!! Mahalo everyone
Response from the owner Replied: Hello Karen, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
Google Review
- February 19, 2019
Left by Dann Loewenthal
Response from the owner Replied: Hello Polly, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
Google Review
- February 14, 2019
Left by William Lee
Kiana was friendly and charming. Very very detailed in outlining all of the services being offered as well as optional service. Nicely done.
Response from the owner Replied: Hi William,Thank you for being a loyal guest and giving us the opportunity to serve you! Our team of associates are excited to hear that you were assisted with top notch service and kept informed throughout your visit from KianaGuest satisfaction is our greatest priority. We truly value you as a guest and welcome your candid insight. Please call me at 949-718-6532Kind regards,Big Island Honda Kona Management
Google Review
- February 08, 2019
Left by BB Artistry
Big Island Honda sold us our first car on the island and we wouldn't go anywhere else, used or new they will walk you through each selection and make sure you are satisfied. They helped get financing setup and within a few hours we took our CRV home, hundreds of selections with great prices on all...
Response from the owner Replied: Hello BB, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
Google Review
- February 01, 2019
Left by Polly Marrero
Response from the owner Replied: Hello Polly, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
Google Review
- January 30, 2019
Efficient, Expedient, Pleasant
Response from the owner Replied: Aloha Marena Kahanamoku, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- January 26, 2019
Left by Tomandmegan
We had a last min. Starter issue . A little snag with parts , but everyone was very accommodating and got us in and out and back to our trip. Its always been an awesome experience from buying the car , service , help and dealing with our car issues . Mahalo nui loa ! Tom and Megan
Kenneth gives 4.0 star review at Big Island Honda - Kona
- January 26, 2019
Left by Kenneth P.
It was an oil change! Everything was fine. It took about an hour plus. It was just an oil change. I couldve gone down the street one block in been out of there in 15 minutes but I chose to go to the dealer.
DealerRater Review
- January 25, 2019
Left by Madeyoulook:)
Prompt service , Stan & grant very well professional & awesome service :) & shuttle driver Dennis very nice man :) would highly recommend service department, just too bad couldnt diagnose the cars problem , but will see where it takes us :) all in all very satisfied & convenient:)
Google Review
- January 24, 2019
Left by Deb Foy
Response from the owner Replied: Aloha,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
Google Review
- January 24, 2019
Left by Rizaldy Francisco
Response from the owner Replied: Aloha,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- January 23, 2019
Left by davidE
Stan was very helpful , direct & courteous. He answered my questions to my satisfaction & told me what the service department could do for me. David Ebrahimi
Google Review
- January 22, 2019
Left by Helen Anderson
Response from the owner Replied: Aloha Helen McAvoyThank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
Google Review
- January 19, 2019
Left by David Woodman
I was very happy with my experience at Big Island Honda. I needed an oil change and a new gear shift button. I was able to make a reservation & so I did not have to wait in line. The staff (Stan, et al) there treated me like I was someone special. When the car was serviced, customer service offered...
Response from the owner Replied: Hello David, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluiamGeneral Manager
DealerRater Review
- January 10, 2019
Left by Hulagirl
Took my Mercedes in for service and was very satisfied with the prompt courteous attention I received. Stan is great to work with, very through, friendly & easy to work with. Would highly recommend them.
PHILLIP gives 5.0 star review at Big Island Honda - Kona
- January 09, 2019
Left by Phillip D.
I forgot to mention the engine light was on when I brought it in for B1 service. No one noticed it. Mostly my fault, but still, kind of important detail to miss. Stan was great! Shuttle driver was great! No complaints there. They deserve a 5+.
Google Review
- January 08, 2019
Left by Helen McAvoy
Response from the owner Replied: Aloha Helen McAvoyThank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
Google Review
- January 06, 2019
Left by Marena Kahanamoku
Efficient, Expedient, Pleasant
Response from the owner Replied: Aloha Marena Kahanamoku, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
Google Review
- January 03, 2019
Left by Cayenne Clarke
Response from the owner Replied: Aloha Cayenne Clark, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience.Mahalo,Korey PulluaimGeneral Manager
Google Review
- December 29, 2018
Left by Mark Schmidt
Response from the owner Replied: Aloha Mark, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience. Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- December 24, 2018
Left by Penny Miranda
Big island Honda has lived up to the warranty they sold us! You won’t get that anywhere else!! Excellent customer service. I highly recommend them for any new or used vehicle!!!
DealerRater Review
- December 19, 2018
Left by Redhead
We were taken care of quickly upon arrival. All explained and left to shop. Within a few hours received the car was done and could pick up. Great service people!!!!!
DealerRater Review
- December 15, 2018
Left by Volti
I need not to go to a large description. I always get the red carpet service. I am always happy with the service I receive from the Honda service staff and the sales department.
DealerRater Review
- December 14, 2018
Left by Konagirl808
I would like to express my appreciation with the service I get with Stan every single time. Although it's been a few years since I haven't gotten service at Honda but needed to get a recall fixed today in Kona. Stan helped me and he has always given me the best service in the past as well as today....
Cars.com Review
- December 12, 2018
Left by Miss A
Car needed body work done covered under warranty A loaner car was provided while the work was completed Dropped my car at dealership and picked up loaner Could not have been easier
Google Review
- December 05, 2018
Left by Jenny Partin
I just want to thank everybody at Honda for helping me. Stan was excellent and helping me and getting my car back on the road. His auto technician guys were great. I just want to tell Stan thanks for the excellent service that he had serve me and happy holidays . Thank you very much Jenny and Chad...
Response from the owner Replied: Aloha Jenny Partin,Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that Stan was able to deliver you with the 5 star experience we strive to provide for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us.Mahalo,Korey PulluaimGeneral Manager
Google Review
- December 04, 2018
Left by M Kerr
Response from the owner Replied: Aloha,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- November 30, 2018
Fast and honest service
Response from the owner Replied: Aloha Marcello Altieri,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time. Mahalo,Korey Pulluaim General Manager
DealerRater Review
- November 28, 2018
Left by Nkcarva
There customer service was excellent, they went above and beyond, to try and help us get a car,and they just made me feel very comfortable there,they even gave us 8,000 dollers off the actual price,best service ever.
Patricia gives 4.0 star review at Big Island Honda - Kona
- November 24, 2018
Left by Patricia R.
I would quality the experience as above average , not beyond excellent as the opening page indicates . Very disappointed that car wash no longer accompanies service .
DealerRater Review
- November 24, 2018
Left by Jeracali71
Everything was thoroughly explained to me before and after service was completed and all of my concerns were addressed. Love having the online option to schedule a service and the wait time was minimal compared to other dealerships.
Google Review
- November 23, 2018
Left by Margie and Greg Thomason
Response from the owner Replied: Aloha Margie and Greg Thomason,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time. Mahalo,Korey Pulluaim General Manager
Google Review
- November 22, 2018
Left by Donnie Rena
Response from the owner Replied: Aloha Donnie Rena,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- November 22, 2018
Left by Marcello Altieri
Fast and honest service
Response from the owner Replied: Aloha Marcello Altieri,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time. Mahalo,Korey Pulluaim General Manager
Cars.com Review
- November 15, 2018
Left by Mateo Oandasan
Gave Vicent Simon a call @ Big Island Honda Kona, assisted me as I got there& took care of everything. Not too long I was out. excellent customer service. I’ll recommend Big Island Honda as well as Vicent Simon to all I know in purchasing a new or vehicle, & or for service. Excellent!!!!!!!
Yelp Review
- October 31, 2018
Left by Janice L.
I'm a big island Honda owner of a 2016 Honda ciivic ext very happy they service my Honda every time just recently had my air conditioning serviced my service advisor was Alex she's the best I'm very happy with my visits and my car thank you again big island Honda
Google Review
- October 30, 2018
Always a good experience
Response from the owner Replied: Aloha Charles Brown, We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time. Mahalo,Korey Pulluaim General Manager
Google Review
- October 29, 2018
Left by Nick Peck
Response from the owner Replied: Aloha Nick Peck,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time.Mahalo,Korey PulluaimGeneral Manager
Google Review
- October 24, 2018
Left by Janice Brown
Alexa was very friendly and efficient. She also answered all my questions regarding the safety check, filing with dmv, etc. this really cleared up some confusion we had about the process. We are part time residents so still learning all the rules.
Response from the owner Replied: Aloha Janice Brown,We are so pleased to see your 5 star review. We strive to always ensure we are providing nothing but the best experience for our members during a visit and we're extremely happy to hear that Alexa could deliver just that for you! We look forward to make any future visit just as great if not better for you. Of course if you have any questions or concerns please do not hesitate to give us a call.Mahalo,Korey PulluaimGeneral Manager
Google Review
- October 09, 2018
Left by Charles H Brown
Always a good experience
Response from the owner Replied: Aloha Charles Brown, We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time. Mahalo,Korey Pulluaim General Manager
DealerRater Review
- October 06, 2018
Left by Cd54696969
We are so very pleased with the sales and service at Big Island Honda-Kona. They went above and beyond anything they had to so we would be treated very well! This is the 3rd car we have purchased from them and have never had a better experience buying or having a car serviced. We bought a 2010...
Google Review
- September 30, 2018
Left by Mono DeAnda
Response from the owner Replied: Hello Mono DeAnda,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time.Thank youKorey PulluaimGeneral Manager
Google Review
- September 30, 2018
Informative, pro-active, courteous, fast service!
Response from the owner Replied: Aloha Diane,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Google Review
- September 30, 2018
I needed to make an appointment and the courtesy shuttle driver made it happen for me on time. Thank you Big Island Honda
Response from the owner Replied: Aloha AJ,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- September 06, 2018
Left by Diane Easley
Informative, pro-active, courteous, fast service!
Response from the owner Replied: Aloha Diane,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Google Review
- September 05, 2018
Left by Jet Batalla
Response from the owner Replied: Aloha Jet,Thank you for sharing your rating with us. We do strive to provide nothing less than a 5-star experience every time. Is there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. Mahalo,Ashley Richie | Guest Experience AdvisorFletcher Jones Management WestDirect (808)592-5139Arichie@fletcherjones.com
DealerRater Review
- September 01, 2018
Left by Acura
Always nice to have people who know what they are doing. The Car is done right and on time. I overheard the discussion of an issue with another car. A repair had been done overestimate but there had been a mistake and the owner was not notified. They caught this issue and resolved without the...
Google Review
- August 31, 2018
Left by aj dawg
I needed to make an appointment and the courtesy shuttle driver made it happen for me on time. Thank you Big Island Honda
Response from the owner Replied: Aloha AJ,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- August 30, 2018
Very helpful, oil change and tire rotation in an hour.
Response from the owner Replied: Aloha Anthony,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- August 15, 2018
Left by Honda CR-V
The day before my experience. Was driving my Honda CR-V Toiring. I shifted my car into reverse to park, the silver button on the gear knob shot out, and broke off during shifting. Scared me as I had to think for a minute what to do. I shut my car off, Utah my car was rolling. Until I thought of...
Google Review
- August 14, 2018
Left by Jet Batalla
Response from the owner Replied: Aloha Jet,Thank you for sharing your rating with us. We do strive to provide nothing less than a 5-star experience every time. Is there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. Mahalo,Ashley Richie | Guest Experience AdvisorFletcher Jones Management WestDirect (808)592-5139Arichie@fletcherjones.com
LIZA gives 5.0 star review at Big Island Honda - Kona
- August 10, 2018
Left by Liza B.
Cars.com Review
- August 10, 2018
Left by Kanalu Coelho
Had to write something for Braddah Jeff. He is the Man!! Always going above and beyond for me time and time again. I will never ever buy a Honda ever again but like I said Jeff is the Bomb.
Google Review
- July 31, 2018
Left by Charles Brown
Came for oil change and bought a new car.love it Happy birthday to me
Response from the owner Replied: Hi Charles, Congratulations on your new Honda! I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help. Mahalo, Korey Pulluaim General Manager
Google Review
- July 31, 2018
Left by Shelby Fernandez
Response from the owner Replied: Aloha Shelby, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
Google Review
- July 30, 2018
Picked up wiper blades, customer service was excellent
Response from the owner Replied: Aloha Robert, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! - Mahalo, Korey Pulluaim General Manager
Google Review
- July 17, 2018
Left by Jessica Schmelz
Alex was an amazing person to work with. She listened to me, understood my needs, and went above and beyond to resolve my vehicle issues. Thank you so much Alex!
Response from the owner Replied: Aloha Jessica, Thank you for leaving your feedback! I am pleased to hear that Alex was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help. -Mahalo, Korey Pulluaim General Manager
Google Review
- July 17, 2018
Left by Robert Ikeno
Picked up wiper blades, customer service was excellent
Response from the owner Replied: Aloha Robert, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! - Mahalo, Korey Pulluaim General Manager
Google Review
- July 11, 2018
Left by Gregory Firestone
Bought my Honda here super easy process of getting the loan and they gave me 500 bucks for my car which I was happy to get for it
Response from the owner Replied: Aloha Gregory, Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future. Mahalo, Korey Pulluaim General Manager
Google Review
- June 25, 2018
Left by Shelley Bliss
Response from the owner Replied: Aloha Shelley,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- June 25, 2018
Left by Claire
Easy and no hassle drop off and pick up. Timely work. Pleasant Service Dept staff. Couldn't be better. Highly recommend Big Island Honda - Kona. This rating and review process is more frustrating than using the services.
DealerRater Review
- June 25, 2018
Left by Sea King
I always resisted dealer interactions. When my mechanic retired I was hard pressed and decided to give it a try. What a pleasant surprise! Ill be back.
DealerRater Review
- June 15, 2018
Left by chuckmacnutty
Carly, My service advisor was Simply AWESOME!!!! The best service on my car I've ever had!!! Friendly, and so accommodating!! What else can I say?
Google Review
- June 11, 2018
Left by Kenya Gary
Response from the owner Replied: Aloha Kenya and thank you for the five star review. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Google Review
- June 11, 2018
Left by Joseph Foglia
Response from the owner Replied: Aloha Joseph,Thank you for sharing your rating with us. We do strive to provide nothing less than a 5-star experience every time. Is there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime at (808)592-5139.Thank you,Ashley Richie | Guest Experience AdvisorFletcher Jones Management WestDirect (808)592-5139Arichie@fletcherjones.com
MARK gives 4.0 star review at Big Island Honda - Kona
- June 09, 2018
Left by Mark S.
Jeff, thanks for asking. Karly did a great job getting me in, keeping updated and getting me out on time. I enjoy working with your dealership, you have always done right by my vehicles. This is the second Pilot EX-L I have purchased from Big Island/Fletcher Honda and I only have your dealership...
Cars.com Review
- June 08, 2018
Left by Tony Komotar
Great customer service, quality, overall experience. Will continue servicing my car here.
Google Review
- June 07, 2018
Left by Sheri Spencer
Response from the owner Replied: Aloha Sheri,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- June 07, 2018
Left by EDWARD KAEDING
THIS IS THE BEST DEALOR THAT WE HAVE EVER DEALT WITH,
Google Review
- June 07, 2018
Left by Sandy Sproat
Response from the owner Replied: Aloha Sandy,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Google Review
- June 06, 2018
Left by John Ciambrone
Response from the owner Replied: Aloha John,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- June 06, 2018
Left by Honda lover
Waited 2.5 hours oil change and tire rotation seemed long waiting room cold but other customers were friendly. Bathroom very clean. Alex very friendly and courteous
DealerRater Review
- June 06, 2018
Left by Kim59
Dropped off the car. The shuttle took me home. They did an oil change, inspection, inflated my tires as the light was on and showed me how to connect my new phone to the hands free devise. All for one low price.
Google Review
- June 06, 2018
Left by Carol Kelso
Fast and dependable
Response from the owner Replied: Aloha Carol,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Google Review
- June 05, 2018
Left by Didi VeraCruz
Response from the owner Replied: Aloha Didi,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- June 05, 2018
Left by AlohaKona
Michael's customer service skills are extraordinary. He was very professional, but at the same time he was also personable and approachable. All the while he completed the necessary paperwork, we had a fun conversation. He also gave me some helpful tips on how to take care of simple tasks on my car....
Google Review
- May 30, 2018
Great place too buy your Honda excellent sales and service center Alex and mike are great
Response from the owner Replied: Aloha Janice,Thank you for taking the time to leave us your feedback! I am pleased to hear that Alex and Mike provided you the world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so I am happy to hear your praise and that our team is practicing the high standards we put forth. We wish you many miles of enjoyment and if any questions arise, please do not hesitate to contact us. We are here to help!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 30, 2018
I loved getting my car washed! And the shuttle service taking me for coffee? Finally, having my car done before the anticipated time - priceless!
Response from the owner Replied: Aloha Rick,Thank you for the five star review! I will let the team know of your praise. Adam Koo, Business Development Manager (808) 592-3923
Google Review
- May 18, 2018
Left by J K
Prompt and friendly service :)
Response from the owner Replied: Aloha James,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 18, 2018
Left by carolyn benavente
Response from the owner Replied: Aloha Carolyn,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- May 16, 2018
Left by Gbyaris
Great service all around , Mike was awesome and welcoming .
Replied: Aloha Gbyaris, Thank you for sharing your service feedback with us! I am pleased to hear that Mike was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
Google Review
- May 15, 2018
Left by James Kuo
Prompt and friendly service :)
Response from the owner Replied: Aloha James,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 15, 2018
Left by Broseg
All of problems were handled professionally and with a detailed explanation of requirements to correct. We were very pleased that there is a Mercedes Benz trained technician available.
DealerRater Review
- May 13, 2018
Left by LKT
Alex is the BEST! This was my forth Fletcher Care service on this new vehicle but the first time with Alex. The first three services took aprox two hours each and I wasn't going to come back to Honda. It was so frustrating! But simply bcs they got me in at the exact time slot I needed I decided to...
Google Review
- May 13, 2018
Left by Tammy Beebe
We were very happy and satisfied with the excellent, fair and detailed service that we received with Dave and Corey in purchasing our new vehicle! We relocated to the Big Island for work and were overwhelmed with all "new life" details that we needed to accomplish. Dave & Corey helped ease our...
Response from the owner Replied: Aloha Tammy,Thank you for leaving us your feedback and congratulations on your new Hona! I am pleased to hear that Dave was able to provide you the best experience possible. We love to hear our team is maintaining the high standards that we practice and of course giving you the Fletcher Jones Difference. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future!Mahalo,Korey PulluaimGeneral Manager
LYLE gives 5.0 star review at Big Island Honda - Kona
- May 13, 2018
Left by Lyle K.
All are very knowledgeable , friendly and helpful. Safir KHaddar explained the leasing arrangement very well Brady showed us all the car features. And Thad was very helpful in the financial part . Thanks to all at Nig island Honda
Google Review
- May 12, 2018
Left by Alex Piano
Response from the owner Replied: Aloha Alex,Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 12, 2018
Left by Jim Robinson
They not only gave us a deal they're extremely easy to work with!
Response from the owner Replied: Aloha Jim,Thank you for leaving your feedback! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 10, 2018
Left by Cris Lindborg
Response from the owner Replied: Aloha Cris,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 10, 2018
Left by Larry Schroeder
Response from the owner Replied: Aloha Larry,Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience whether youre buying a new car or just coming in for service. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 10, 2018
Left by A Google User
Cars.com Review
- May 10, 2018
Left by Corinn maul de soto
Mike did an excellent job as our service provider. Thank you
Google Review
- May 10, 2018
Left by Janice Lane
Great place too buy your Honda excellent sales and service center Alex and mike are great
Response from the owner Replied: Aloha Janice,Thank you for taking the time to leave us your feedback! I am pleased to hear that Alex and Mike provided you the world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so I am happy to hear your praise and that our team is practicing the high standards we put forth. We wish you many miles of enjoyment and if any questions arise, please do not hesitate to contact us. We are here to help!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 10, 2018
Left by Lovemyhonda
I worked with Alex had no problem she answered all my questions great customer service looking forward to bring my Honda back and working with your wonderful team thank you
Edmunds.com - Service Review
- May 06, 2018
Left by myhonda1216
I thought the service was great, got an appointment quickly and cost of service was accurate.
Replied: Aloha Myhonda1216, Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
Cars.com Review
- May 06, 2018
Left by David Bacigalupi
Mike was VERY professional. Service was quick and easy. Highly recommended
Google Review
- May 06, 2018
Left by Tommye Wall
Response from the owner Replied: Aloha Tommye,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- May 06, 2018
Left by Dragoljub Krakovic
Carly was great!!! She provided excellent service in highly professional manner
Google Review
- May 06, 2018
Left by Mary Peterson
Response from the owner Replied: Aloha Mary,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 06, 2018
Left by Chocolate mombua
Excellent service and worked well with getting us the best price. Friendly and patience with the decision we were making and not rushing us. Thank you.
Google Review
- May 05, 2018
Left by Linda Boranian
Very courteous, on time and responsive. Looking out for my best interests without selling me stuff I don't need.
Response from the owner Replied: Aloha Linda,Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 04, 2018
Left by Eric Franke
Response from the owner Replied: Hello Eric, Thank you for choosing Big Island Honda Kona. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Korey PulluaimGeneral Manager
DealerRater Review
- May 04, 2018
Left by Honda crv
I have come to expect an excellent experience whenever I go to big island honda the staff is always great and goes the extra step to make sure service is perfect. Karly is my usual contact and she is always right on great
Google Review
- May 03, 2018
Left by Jim Robinson
Response from the owner Replied: Aloha Jim,Thank you for leaving your feedback! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 02, 2018
Left by sun123
They were friendly and efficient. Karly was very helpful and explained everything well. Everyone was knowledgeable and willing to help. They provided a shuttle service if needed which was great as well.
Cars.com Review
- May 02, 2018
Left by Kanalu Coelho
Big Island Honda Kona went above and beyond to make sure I was happy. Service manager Jeff and Mike are truly exceptional at what they do.
Google Review
- May 01, 2018
Left by Barbara Graziano
Response from the owner Replied: Aloha Barbara,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- May 01, 2018
Left by Stephen
Stan was on the job and I didn't waste any time. For me, that is the most important aspect of service.
DealerRater Review
- May 01, 2018
Left by Amber0102
They were fast and friendly. I would recommend Big Island Honda-Kona for service or for purchasing a vehicle. I will definitely be back for both.
Google Review
- April 30, 2018
I was blown away I'm a compulsive buyer I usually see something I like than get it without thinking but instead of them incouraging this I got a voice of reason making sure that the car was a true fit for me not just looks but function and form, so with excellent customer service and knowledgeable...
Response from the owner Replied: Aloha Cameron,Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
Stan Heldt service advisor at Big Island Honda Kona Branch is the best!!! He is very friendly and curteous and very polite. We always request him for our service advisor! Thank you Stan!!!!
Response from the owner Replied: Aloha Candida,Thank you for sharing your service feedback with us! I am pleased to hear that Stan was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
I just leased a Honda CRV 2017. I was very happy with my previous lease experience at this Dealership. Over the last 3 years I always received excellent service from Stan Kanai (Sales and Leasing Consultant) and Stan Held (Service Advisor), as well as from the other Staff at this Dealership. My...
Response from the owner Replied: Hi Michael, Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear that our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.- Korey Pulluaim, General Manager
Google Review
- April 30, 2018
At last the Kona Mercedes Benz Service Center is functioning as it should. A great part of this VAST IMPROVEMENT is the solid performance of your service advisor KARLY GRIMES. She is to be commended for a job well done. Aloha, Michael K. Bates, Kamuela
Response from the owner Replied: Aloha Michael, I am very pleased to hear that Karly and our service team provided you the world-class guest experience we strive to give our guests. We are happy to have earned your business and of course your recommendation. We look forward to assisting you again and we wish you many miles of enjoyment. If any questions arise, please don't hesitate to contact us. We are here to help!Best Regards,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
I purchased a 2012 civic from this dealership and had an excellent experience. The salesman OT helped me find the car and get through the purchasing process he was exceptional, no pressure and he was very professional. The finance director was very enlightening. The thing I liked most about him was...
Response from the owner Replied: Aloha Jacob,Thank you for taking the time to speak with me today. At Big Island Honda our goal is to ensure you are satisfied during your experience with us. We do apologize for the inconvenience. We look forward to seeing you soon for your complimentary weather guards.Please contact me directly at 808-592-5139 should you have any questions.Mahalo,Abraham
Google Review
- April 30, 2018
The staff are knowledgeable, responsive and very service oriented.
Response from the owner Replied: Aloha Regina,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
The Service Technician, Karly, was courteous and assured me by 2014 Ridgeline would be fully serviced and ready in a very short time, which it was. I was anticipating waiting many hours for the work to be completed but it was done in just two hours and I was on my way! Thank you.
Response from the owner Replied: Aloha Carl! We appreciate you taking the time to share your positive experience with our Service Department. Please let us know if we can assist you further. Mahalo! - Korey Pulluaim, General Manager
Google Review
- April 30, 2018
I bought a used Ridgeline here recently and had it serviced here as well. These guys did a great job!
Response from the owner Replied: Aloha Chris,Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Best,Dennis RademacherGeneral Manager
Google Review
- April 30, 2018
Today was one of those days where you have those big maintenance things that are due at certain intervals and they were able to find me coupons and try to give me discounts and deliver my car on time they were also able to do my car inspection and gave me great advice it's a great place to come and...
Response from the owner Replied: Hi Thomas, Thank you for sharing your feedback with us and I am so happy to hear that you were provided the Fletcher Jones Difference. We absolutely look forward to working with you again!
Google Review
- April 30, 2018
Everyone especially Karly was very nice, pleasant, service was excellent
Response from the owner Replied: Aloha Doreen,Thank you for leaving your feedback! I am pleased to hear that Karly was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
I received excellent service during and after our used car purchase at Big Island Honda Kona with Brady Tupou and Korey Pulluaim. We had a problem with the shifter soon after purchase and they immediately went to work to fix the problem at no extra charge. They are professional, friendly, and...
Response from the owner Replied: Hi Jennifer, I am pleased to hear that Brady and Korey provided you with world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so I am happy to hear your praise and that our team is practicing the high standards we put forth. We look forward to working with you in the future and if any questions arise, please do not hesitate to contact us. We are here to help!
Google Review
- April 30, 2018
Stan my service person was outstanding.
Response from the owner Replied: Aloha Leonard,Thank you for sharing your service feedback with us! I am pleased to hear that Stan was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
The sales team here is #1 in my book . Both Cory's were super hopefully and got my family into our dream car. Mahalo
Response from the owner Replied: Aloha Wesley,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and appreciate your recommendation to others.Best,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
A place to get your car serviced.
Response from the owner Replied: Aloha Shannon,Thank you for sharing your rating with us. We strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement. Please feel free to reach out to us anytime, we are always happy to help.Mahalo,Abraham Talili | Guest Experience LeadBig Island Honda - Kona75-5608 Kuakini Hwy | Kailua-Kona, HI 96740Phone: (808) 592-5139 | atalilil@fletcherjones.com | www.bigislandhonda.com
Google Review
- April 28, 2018
Left by Terangi B_96743
Response from the owner Replied: Aloha Te,Thank you for sharing your rating with ush! We do strive to provide nothing less than a 5-star experience every time and we would like to know if there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. Thank you and we wish you many miles of enjoyment!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 25, 2018
Left by kaitie bartley
Response from the owner Replied: Aloha Kaitie,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 25, 2018
Left by Regina Stuard
The staff are knowledgeable, responsive and very service oriented.
Response from the owner Replied: Aloha Regina,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 24, 2018
Left by J Waikoloa
Michael Stanco, the Service Advisor was great! The repair was completed in a timely manner. My 2016 HR-V is the second Honda that Ive purchased from Big Ialand Honda. I love my car!
Cars.com Review
- April 23, 2018
Left by Reid
I looked at what a wanted and visited the lot several times after hours and picked the vehicle i wanted. I knew the price i wanted and the trim, and Big Island Honda made it easy for me to complete my purchase. No hassles and no over-bargaining back and forth. They valued my time and i appreciate...
WILLIAM gives 4.0 star review at Big Island Honda - Kona
- April 22, 2018
Left by William B.
I was given an 8:15 appointment for a safety check. However, when I arrived (on time) I was told that another job was ahead of mine, and that mine would follow, and that caused my appointment to take longer than I was originally told over the phone, and in person. If you are going to the trouble of...
Google Review
- April 22, 2018
Left by William Jaeger
Response from the owner Replied: Aloha William,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- April 22, 2018
Left by pattiswims
The sales person was friendly and very knowledgeable about the vehicle. Everything was done quickly and efficiently. There was no need for back and forth negotiations, as they gave us a great deal to start with.
Google Review
- April 22, 2018
Left by Yakelin Prior
Response from the owner Replied: Aloha Yakelin,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 21, 2018
Left by RANDALL COULL
I'm rating service at Kona Honda #5. from the time we drove up to the center and the time our service ended. Karley was our agent and she was awesome, I would definitely rate her a #10. Karley explained all our services in detail and took the time to make sure all services were done on a timely...
DealerRater Review
- April 21, 2018
Left by Kitty95
I think Honda cars are the best. Havebeen going to this dealershop for a long time & most of the time the service is very good.
Google Review
- April 20, 2018
Left by Te B_96743
Response from the owner Replied: Aloha Te,Thank you for sharing your rating with ush! We do strive to provide nothing less than a 5-star experience every time and we would like to know if there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. Thank you and we wish you many miles of enjoyment!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 20, 2018
Left by Amy Decker
Response from the owner Replied: Aloha Amy,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 20, 2018
Left by Mindy Werth
Response from the owner Replied: Hi Mindy ,Thank you for taking the time to post a rating. However we understand that we didn't receive the highest marks possible. I would love to gain some feedback when time permits on your end. I can be reached at (808)592-5139.Thank you for your time. kind regards, Ashley Richie
Google Review
- April 19, 2018
Left by Aina Lindo
Response from the owner Replied: Aloha Lindo,Thank you for sharing your rating with us. We do strive to provide nothing less than a 5-star experience every time. Is there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, please feel free to reach out to us anytime.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- April 19, 2018
Left by Agustinus
Great addvise from alex regarding the brakes And options buying the flecther jones promo. She is friendly person. Help me to find out fletcher promo at oahu too
Google Review
- April 17, 2018
Left by denise bailado
Response from the owner Replied: Aloha Denise,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 17, 2018
Left by David Ebrahimi
Came in for my 1st oil change. Michael Stanco was great, took care of my appointment , plus got my Pilot washed. How cool is that David
Steven gives 5.0 star review at Big Island Honda - Kona
- April 17, 2018
Left by Steven R.
Google Review
- April 17, 2018
Left by Toshie Takahashi-Ruiz
Response from the owner Replied: Aloha Toshie,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- April 17, 2018
Left by Kirk
My Safety Inspection sticker showed that I needed to get the check done soon. I called the dealer and was able to get in the same day.
Google Review
- April 15, 2018
Left by Don Helow
Response from the owner Replied: Aloha Don,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 15, 2018
Left by Lili Palau
Response from the owner Replied: Aloha Lili,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 14, 2018
Left by Kim Bryant
Response from the owner Replied: Aloha Kim,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 13, 2018
Left by Stephen Smith
The only issue was with the people who make the appointments scheduling more vehicles in that the garage can possibly handle. This causes an extended wait for completion of the required service, at no fault of the Honda Kona personnel.
Google Review
- April 13, 2018
Left by Doreen Selke
Everyone especially Karly was very nice, pleasant, service was excellent
Response from the owner Replied: Aloha Doreen,Thank you for leaving your feedback! I am pleased to hear that Karly was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 13, 2018
Left by Robert
Service was good. About one hour. Washed the car. We will be back for service.
Cars.com Review
- April 12, 2018
Left by Marti
very good service was very surprised they replaced the battery that was failing a little to soon of its battery life so I left a very happy customer.
Google Review
- April 12, 2018
Left by Cameron Smith
I was blown away I'm a compulsive buyer I usually see something I like than get it without thinking but instead of them incouraging this I got a voice of reason making sure that the car was a true fit for me not just looks but function and form, so with excellent customer service and knowledgeable...
Response from the owner Replied: Aloha Cameron,Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 11, 2018
Left by Freddie Kober
Response from the owner Replied: Aloha Freddie,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 10, 2018
Left by Happy Trails
No pressure Sales here! Cant Put a value on listening to customer needs and thats just what they do. From beginning to end all questions where answered from the finance to vehicle options. Thank you Big Island Honda-Kona
Google Review
- April 10, 2018
Left by Brett Ferguson
Response from the owner Replied: Aloha Brett,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 10, 2018
Left by MT
My AC stopped cooling. They got me an appointment asap. They diagnosed the problem and recharged the AC. They were honest that they couldn't find a leak but believe there may be one. They added a colored substance that will show if frion is leaking and instructed me to return immediately if I...
Google Review
- April 10, 2018
Left by Candida Berdon
Stan Heldt service advisor at Big Island Honda Kona Branch is the best!!! He is very friendly and curteous and very polite. We always request him for our service advisor! Thank you Stan!!!!
Response from the owner Replied: Aloha Candida,Thank you for sharing your service feedback with us! I am pleased to hear that Stan was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 10, 2018
Left by Te Benioni
Response from the owner Replied: Aloha Te,Thank you for sharing your rating with ush! We do strive to provide nothing less than a 5-star experience every time and we would like to know if there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. Thank you and we wish you many miles of enjoyment!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 09, 2018
Left by Conrad Kawabata
Response from the owner Replied: Aloha Conrad,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 07, 2018
Left by George Ikeda
Response from the owner Replied: Aloha George,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 05, 2018
Left by Bettina McCullough
Wonderful customer service!!! Karly was very nice and helpful. It is a pleasure to work with her.
DealerRater Review
- April 04, 2018
Left by Kls46
Always prompt and honest, never try to sell unnecessary parts or services. Our Service Adviser, Karly is friendly and professional at all times. A pleasure to work with.
Google Review
- April 03, 2018
Left by Yoko Saito
Response from the owner Replied: Aloha Yoko,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 03, 2018
Left by Pua Kaahanui
OT and Thad was awesome with our purchase today, great customer service easy to work with no pressure and very professional.Thad went over thoroughly on the loan and warranty .. Mahalo nui loa.... Brooke and Pua
Response from the owner Replied: Hi Pua, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!
Google Review
- April 01, 2018
Left by Tiera Makaiwi
Response from the owner Replied: Aloha Tiera,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Dennis RademacherGeneral Manager
Google Review
- March 31, 2018
Left by Tirtha Luitel
Response from the owner Replied: Aloha Tirtha,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Dennis RademacherGeneral Manager
Google Review
- March 30, 2018
Left by Stephanie Tatum-Ford
Response from the owner Replied: Aloha Stephanie,Thank you for sharing your rating with us and I am pleased to hear we were able to make the whole process enjoyable from start to finish! We do strive to provide nothing less than a 5-star experience every time and we would like to know if there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. Thank you and we wish you many miles of enjoyment!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- March 30, 2018
Left by Maree 68
Stan, our service advisor provided excellent service and advice. To solve a problem raised by the immediate return of the owners of the vehicle to the mainland, he also suggested and offered a solution which went beyond what is normally expected from dealership personnel. His action showed he was ...
Google Review
- March 29, 2018
Left by ann mosqueda
Response from the owner Replied: Aloha Ann,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- March 29, 2018
Left by Yosh
Everything went amazingly smoothly from the moment that I drove into the service entrance. The repair was done in a timely manner and the repair was explained to me in detail.
Google Review
- March 29, 2018
Left by Christa Jacobsen
Today was another perfect example of great customer service.I arrived and was greeted by Alex a delightful and very professional young woman who eventually turned me over to Stan who has been my trusted adviser for the past 8 years..I am grateful to all of you for your service.Keep up the good...
Response from the owner Replied: Aloha Christa, thank you for the five star review. I will pass along your praise to Alex, Stan, and Mark. We're glad to continue to give you the five star service that you deserve and look forward to continue to do so for many years to come. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Cars.com Review
- March 29, 2018
Left by Terena Palakiko
Very clean service area. Fast and easy to book an appointment. Service people fast and friendly. Shuttle is very convenient.
Edmunds.com - Service Review
- March 29, 2018
Left by 2007java
Service was terrific and Karly and Phil were great to work with. So great that to continue our working relationship, traded my old Honda for a new one.
Replied: Aloha 2007java, Thank you for sharing your service feedback with us! I am pleased to hear that Karly and Phil were great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
Google Review
- March 27, 2018
Left by Taiwo Akinsanya
Great experience.
Response from the owner Replied: Aloha Taiwo,Thank you so much for your positive comments, we truly appreciate your loyalty. We strive to ensure our guests are always pleased with their experience, so please let us know how we could have earned a 5 star review. Please contact me directly at 808-592-5137.Mahalo,Susanna VescoGuest Care Representative
Google Review
- March 27, 2018
Left by David Lema
Knowledgeable Professionals
Response from the owner Replied: David,We appreciate your time and thank you for sharing this 5 star rating! It is wonderful to hear that our team at Big Island Honda Kona treat you with professionalism and are very knowledgeable. Mahalo!
Cars.com Review
- March 27, 2018
Left by Bailey
Karly was pleasant to work with. She is very helpful and provides excellent customer service. I hope to work with her again.
DealerRater Review
- March 27, 2018
Left by frieda!
Pleasant and knowledgeable service rep helped me. They took my car in right away to be checked. Kept me informed as to what was happening and when I could expect the work to be completed. Work done in a timely manner.
DealerRater Review
- March 26, 2018
Left by lei, 64
The service was fast and friendly. They also gave me recommendations for future needs for my car. I appreciate them not doing any kind of service without my okay and just what I brought the car in for.
DealerRater Review
- March 26, 2018
Left by Patty
My car was ready quickly and recall service completed. I was not expecting to get a warranty service because I thought we would need to order the part but it was in stock and the service completed! Stan took good care of me and kept me informed of the progress on my car.
Google Review
- March 25, 2018
Left by Ethan Cary
Response from the owner Replied: Aloha Ethan,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us.Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- March 25, 2018
Left by TasiaKA
Fast and great customer service!
Replied: Aloha TasiaKA, Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
DealerRater Review
- March 25, 2018
Left by DAMION CLARK
In the past I have tried very hard to stay away from repairs at dealerships because their hourly rate is so significant. I must say though Big Island Honda really raises the bar. The oil changes even for full synthetic are very reasonably priced and in fact about $25 less than what I've been paying...
DealerRater Review
- March 25, 2018
Left by KCV
Our small company has five Honda vehicles. The service team has been great in keeping us on the road and all of our vehicles in top shape. Mahalo
Cars.com Review
- March 24, 2018
Left by Jay Sagucio
Everyone so helpful and very informative. Everyone was so pleasant and greeted me. Everyone explained what was being done to the car and also what was recommended on the next visit. They also let me know on the progress of the car servicing and also how much longer it would take.
Cars.com Review
- March 23, 2018
Left by Cathy Shiroma
Appointment was kept on time. Karly was very helpful and polite
Google Review
- March 23, 2018
Left by leonard green
Stan my service person was outstanding.
Response from the owner Replied: Aloha Leonard,Thank you for sharing your service feedback with us! I am pleased to hear that Stan was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- March 23, 2018
Left by Kina Gray
Response from the owner Replied: Aloha Kina,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- March 21, 2018
Left by David Saindon
Karly was great and I refer all of my fellow Honda folks to her for service of their Honda! the service met my expectations.
Cars.com Review
- March 21, 2018
Left by Kathryn Navarro
Truly Professional & Knowledgeable. Stan Heldt is always so helpful. I am relieved that he is there. Thank you Big Island Honda Kona for your great service.
Edmunds.com - Service Review
- March 21, 2018
Left by Kyoki_x
Great Service and Quick.
Replied: Aloha Kyoki_x, Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
DealerRater Review
- March 21, 2018
Left by Happycustomer
I was so pleased with your agent Alex. She explained everything that was being done to my car. Hope that she will be available on my next service.
DealerRater Review
- March 21, 2018
Left by Honda Hybrid 2013
Very detailed oriented from appt setting in mailer, to arrival, drop off/pickup service, mechanical services repairs etc. and the complimentary car wash. Your establishment is a well oiled machine and very clean.
Google Review
- March 20, 2018
Left by Rocky Sacay
Response from the owner Replied: Aloha Rocky,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- March 20, 2018
Left by kohalanei
Karly Grimes has been taking care of me and my car for a long time, and I really appreciate the extra care she takes in keeping us on the road. This was a recall, but she checked out the work of my last visit to make sure it was good..
Edmunds.com - Service Review
- March 14, 2018
Left by Lauriesachie
Karly was very friendly and helped us with the recall process. I was surprised that they did an inspection on my car and found out I needed to replace my tires. Thank you for the attention given to my car and for the car wash
Replied: Aloha Lauriesachie, Thank you for sharing your service feedback with us! I am pleased to hear that Karly was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
DealerRater Review
- March 13, 2018
Left by John Scott
I have leased two Honda CRVs from Big Island. I am a customer for life. The sales and service is ONO! You are treated like friends.
Google Review
- March 06, 2018
Left by David Dumas
Response from the owner Replied: Aloha David,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- February 28, 2018
Left by Robert
Liked it more than Toyota. I wish my warranty was with honda
Cars.com Review
- February 28, 2018
Left by Stefan H Welch
See you again Thanks for the help. Go Honda! Japanese car is awesome. Runs better then American car. Since Im Japanese haha
Google Review
- February 25, 2018
Left by Anthony Hartz
Very helpful, oil change and tire rotation in an hour.
Response from the owner Replied: Aloha Anthony,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- February 07, 2018
Left by Maria Zamudio
Response from the owner Replied: Aloha Maria,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- January 31, 2018
Left by Pollyann Tom
Response from the owner Replied: Aloha Pollyann,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Cars.com Review
- January 25, 2018
Left by Carol Fong
Stan is great! I'll always bring my Honda back here for service!
Cars.com Review
- January 17, 2018
Left by Sherry
Karly Grimes is my service advisor, and she's fantastic. She keeps me informed; she explains things; she is far and above the best service advisor I've ever had. I like that Big Island Honda assigns you a "personal" service advisor so I see her every time, and she knows me and I feel takes good...
Google Review
- January 16, 2018
Left by wesley moore
The sales team here is #1 in my book . Both Cory's were super hopefully and got my family into our dream car. Mahalo
Response from the owner Replied: Aloha Wesley,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and appreciate your recommendation to others.Best,Korey PulluaimGeneral Manager
Google Review
- January 12, 2018
Left by Chris Brashear
I bought a used Ridgeline here recently and had it serviced here as well. These guys did a great job!
Response from the owner Replied: Aloha Chris,Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Best,Dennis RademacherGeneral Manager
Yelp Review
- January 12, 2018
Left by Diana T.
I brought my Honda in for a recall part and was more than pleasantly surprised with the service! The whole experience was positive. I scheduled to have my oil changed because I assumed it was about due, but was told that my oil and filter looked good, so I could hold off on that. I was given free...
Google Review
- January 10, 2018
Left by Rolanda Daniel
Response from the owner Replied: Aloha Rolanda,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- January 10, 2018
Left by Kyle Nishimura
Just wanted to let you know that I was well taken care of and Ive been pleased with my dealings with the service department. Karly has taken good care of me and makes sure that I get to work on time after dropping my car off. She has gone above and beyond to accommodate my schedule. Please thank her...
Response from the owner Replied: Aloha Kyle,Thank you for leaving us your detailed feedback! I am pleased to hear Karly was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future. Best,Korey PulluaimGeneral Manager
Google Review
- December 28, 2017
Left by Shannon H. Doak Ed.D
A place to get your car serviced.
Response from the owner Replied: Aloha Shannon,Thank you for sharing your rating with us. We strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement. Please feel free to reach out to us anytime, we are always happy to help.Mahalo,Abraham Talili | Guest Experience LeadBig Island Honda - Kona75-5608 Kuakini Hwy | Kailua-Kona, HI 96740Phone: (808) 592-5139 | atalilil@fletcherjones.com | www.bigislandhonda.com
Google Review
- December 22, 2017
Left by Mango Tango
Still have the problem but everyone is doing there best to fix it.
Response from the owner Replied: Aloha Mango,Thank you for leaving your feedback! I am pleased to hear that our team is working to provide you the best experience possible. We love to hear our team is maintaining the high standards that we practice and of course giving you the Fletcher Jones Difference. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Best,Korey PulluaimGeneral Manager
DealerRater Review
- December 22, 2017
Left by Wataic
I took my insight in for a emission system check and the service department was quick in checking my car and informing me in the issue and offered follow up care.
Google Review
- December 19, 2017
Left by Dr. Shannon Doak
A place to get your car serviced.
Response from the owner Replied: Aloha Shannon,Thank you for sharing your rating with us. We strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement. Please feel free to reach out to us anytime, we are always happy to help.Mahalo,Abraham Talili | Guest Experience LeadBig Island Honda - Kona75-5608 Kuakini Hwy | Kailua-Kona, HI 96740Phone: (808) 592-5139 | atalilil@fletcherjones.com | www.bigislandhonda.com
Google Review
- December 18, 2017
Left by Nikki Vierra
Richard is the best!! If you need a car go ask for him!!!
Response from the owner Replied: Aloha Nikki,Thank you for leaving your feedback! I am pleased to hear that Richard was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Best,Korey PulluaimGeneral Manager
Google Review
- December 18, 2017
Left by Shannon Doak
A place to get your car serviced.
Response from the owner Replied: Aloha Shannon,Thank you for sharing your rating with us. We strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement. Please feel free to reach out to us anytime, we are always happy to help.Mahalo,Abraham Talili | Guest Experience LeadBig Island Honda - Kona75-5608 Kuakini Hwy | Kailua-Kona, HI 96740Phone: (808) 592-5139 | atalilil@fletcherjones.com | www.bigislandhonda.com
Google Review
- December 09, 2017
Left by Jonathan Choe
Went to get a basic inspection and get my airbags replaced due to a safety recall on my car model. I was pleasantly suprised as the process was fairly quick and well done. Stan, the employee who assisted me that day walked me through everything and answered every question i had flawlessly. Will be...
Response from the owner Replied: Aloha Jonathan,Thank you for leaving your feedback! I am pleased to hear that Stan was able to provide you the best experience possible. We love to hear our team is maintaining the high standards that we practice and of course giving you the Fletcher Jones Difference. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Best,Korey PulluaimGeneral Manager
Cars.com Review
- November 29, 2017
Left by Steve Razo
Great experience at big island Honda from Richard very helpful and knowledge abl.
DealerRater Review
- November 27, 2017
Left by Happy Customer
I brought my Honda CRV in for service and while I waited, I wanted to look at the larger Honda Pilot. Shayne was very accommodating, personable and not at all pushy but he did help me weigh the pros for purchasing the Pilot. He took a lot of time with me as I struggled to make the decision to buy....
DealerRater Review
- November 12, 2017
Left by Crvlove65
Needed to turn in my leased car of 3 years. Ready for a new Crv for another 3 years. Honda CRV is the perfect car for me.
Google Review
- October 24, 2017
Left by Michael Lee
I just leased a Honda CRV 2017. I was very happy with my previous lease experience at this Dealership. Over the last 3 years I always received excellent service from Stan Kanai (Sales and Leasing Consultant) and Stan Held (Service Advisor), as well as from the other Staff at this Dealership. My...
Response from the owner Replied: Hi Michael, Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear that our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.- Korey Pulluaim, General Manager
Cars.com Review
- October 18, 2017
Left by Dr. A
Good experience. Stan was professional and very helpful. Other attendants were on it and very respectful! Car was done ahead of schedule.
Google Review
- October 17, 2017
Left by Michael K Bates, R(S)
At last the Kona Mercedes Benz Service Center is functioning as it should. A great part of this VAST IMPROVEMENT is the solid performance of your service advisor KARLY GRIMES. She is to be commended for a job well done. Aloha, Michael K. Bates, Kamuela
Response from the owner Replied: Aloha Michael, I am very pleased to hear that Karly and our service team provided you the world-class guest experience we strive to give our guests. We are happy to have earned your business and of course your recommendation. We look forward to assisting you again and we wish you many miles of enjoyment. If any questions arise, please don't hesitate to contact us. We are here to help!Best Regards,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- October 12, 2017
Left by HondaPilot2013
Always meets expectations. Karly is always exceptional.
Replied: Hi HondaPilot2013, Thank you for leaving your feedback! I am pleased to hear that Karly was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help. Korey Pulluaim General Manager
DealerRater Review
- October 11, 2017
Left by Steve B
We all know buying a car is like going to the dentist, we hate to do it. With that being said Vincent (salesmen) and Big Island Honda made our experience pain free. The service and value was unsurpassed. My spouse and myself would not only recommend this dealership, but be sure to ask for Vincent, ...
Google Review
- September 30, 2017
Left by Taiwo Akinsanya
Great experience.
Response from the owner Replied:
Cars.com Review
- September 30, 2017
Left by Beth C
The process was quick and easy! Shayne went above and beyond, he drove 45 miles to pick me up so we could finalize our deal. He is very knowledgeable and explained everything. Thad Estrada made the rest of the process smooth. Thanks Guys!!
Google Review
- September 29, 2017
Left by Thomas Mann
Today was one of those days where you have those big maintenance things that are due at certain intervals and they were able to find me coupons and try to give me discounts and deliver my car on time they were also able to do my car inspection and gave me great advice it's a great place to come and...
Response from the owner Replied: Hi Thomas, Thank you for sharing your feedback with us and I am so happy to hear that you were provided the Fletcher Jones Difference. We absolutely look forward to working with you again!
Google Review
- September 28, 2017
Left by Jennifer Ahier
I received excellent service during and after our used car purchase at Big Island Honda Kona with Brady Tupou and Korey Pulluaim. We had a problem with the shifter soon after purchase and they immediately went to work to fix the problem at no extra charge. They are professional, friendly, and...
Response from the owner Replied:
Google Review
- September 27, 2017
Left by Pua Kaahanui
Response from the owner Replied: Hi Pua, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!
Google Review
- September 27, 2017
Left by Jennifer Ahier
Google Review
- September 22, 2017
Left by Jodesa Ropeti
Response from the owner Replied: Hi Jodesa, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating. Please dont hesitate to reach out if you have any further questions. We are happy to help!
Google Review
- September 22, 2017
Left by Jacob Hunter
I purchased a 2012 civic from this dealership and had an excellent experience. The salesman OT helped me find the car and get through the purchasing process he was exceptional, no pressure and he was very professional. The finance director was very enlightening. The thing I liked most about him was...
Response from the owner Replied:
Google Review
- September 21, 2017
Left by Branden Tomas
Response from the owner Replied: Aloha Branden,Thank you for your review. Please contact me at your earliest convenience as I would love to learn of your experience and gain some feedback from you as to how we can improve in the future. My direct line is 808-592-5137.Mahalo,Susanna VescoGuest Care Representative
Google Review
- September 21, 2017
Left by ITS BRAN YO
Response from the owner Replied: Aloha Branden,Thank you for your review. Please contact me at your earliest convenience as I would love to learn of your experience and gain some feedback from you as to how we can improve in the future. My direct line is 808-592-5137.Mahalo,Susanna VescoGuest Care Representative
Yelp Review
- September 21, 2017
Left by Matt N.
We worked with Brady Tupou and he was great. Worked with me through countless iterations and got us what we needed. Very satisfied.
Guest R. Replied: Aloha Matt,I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help.Best,Korey PulluaimGeneral Manager
Cars.com Review
- August 31, 2017
Left by Honda CRV
Karly always takes the best care of myself and my entire family. I don't ever feel like I'm getting ripped off. She makes me feel at ease and I know my car will be in excellent condition when I return to pick it up. She truly is an asset to Honda!
Google Review
- August 29, 2017
Left by John Pierce
Response from the owner Replied:
Google Review
- August 24, 2017
Left by Mark Gordon
Very happy with my purchase of my new CRV EXL ! Great service, follow up, help and support by my salesperson, Vincent Simon and Finance Manager, Thad Estrada ! Mahalo to All !!
Response from the owner Replied: Aloha Mark!Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new CRV EXL!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- August 23, 2017
Left by Pua Kaahanui
Been looking for a Honda Pilot for quite some time although there were a few scratches to my standards and price .We (my husband) are so Happy to have gotten what we wanted after buying another car back in December 2014 which was too small and finally getting a 2014 Honda Pilot in the price that I...
Cars.com Review
- August 09, 2017
Left by Britt & Davin
Cory and OT were helpful every step of the way. OT kept in touch throughout the process and made sure we understood what was happening. Both he and Cory went above and beyond to make our car buying experience as smooth and painless as possible! Tad also was very helpful and made sure we understood...
Google Review
- July 22, 2017
Left by Greg Doppmann
Karly's service was prompt and ahead of schedule. She made a nice impression on me, which makes me more inclined to come back for automotive work in the future.
Response from the owner Replied: Aloha Greg! Thank you for your the opportunity to work with you and your Honda. We appreciate your positive review on Karly and the team here at Big Island Honda - Kona. Please let us know if we can assist you further. Mahalo! - Korey Pulluaim, General Manager
DealerRater Review
- July 22, 2017
Left by tinale
I arrived in Kona from Sydney, Australia with 7 pieces of luggages. OT came to pick me up at the airport. On the way to Honda to get my Honda Fit, we stopped by my bank to get a cashier check. There, OT saved me $9.00 by having the bank issue me temporary checks for $3 instead of $12 that I would...
Cars.com Review
- July 20, 2017
Left by Maren Schmidt
Stan kept me in the loop about why my warning lights were coming on. It was an easy fix when I was anticipating a big repair. Thanks to the friendly folks at Big Honda!
Cars.com Review
- July 07, 2017
Left by Eilene
Everyone was very nice and exceptionally friendly.
Google Review
- June 28, 2017
Left by Carl Goebel
The Service Technician, Karly, was courteous and assured me by 2014 Ridgeline would be fully serviced and ready in a very short time, which it was. I was anticipating waiting many hours for the work to be completed but it was done in just two hours and I was on my way! Thank you.
Response from the owner Replied: Aloha Carl! We appreciate you taking the time to share your positive experience with our Service Department. Please let us know if we can assist you further. Mahalo! - Korey Pulluaim, General Manager
Google Review
- June 24, 2017
Left by Porter DeVries
Convenient service for Mercedes Benz
Response from the owner Replied: Aloha! Thank you so much for leaving this 5 star review! It is wonderful knowing that our team was able to assist you with convenient service. Mahalo! Korey Pulluaim, General Manager.
DealerRater Review
- June 21, 2017
Left by Hondaman
I have a Toyota that I got from a friend. My first car was a Honda and I liked your service. Went to Toyota a few times for service and was so dissatisfied with their service, I asked Stan Heldt if Honda could service my Toyota. He said sure! I'm a very happy, satisfied customer. You treat me...
Cars.com Review
- June 19, 2017
Left by Kathryn Navarro
As usual everything was done friendly, efficiently & in a timely manner. Everyone is always polite especially Stan Heldt. I am comforted knowing that he is my Service Adviser. I Love my HONDA!!!
Edmunds.com - Service Review
- June 16, 2017
Left by bigobill
There was a problem with not having the right tires in stock, wrong one put on my vehicle. They caught this before I left and went out of their way and more than I expected to remedy the problem. I was very impressed!!!!!
Replied: Mahalo for sharing your 5-star experience with us regarding your service visit. Please let us know if we can assist you further. - Korey Pulluaim, General Manager
Cars.com Review
- June 15, 2017
Left by Stacy
Kenya always takes care of me and ensures the process is as painfree as possible.
Cars.com Review
- June 11, 2017
Left by Jeanne
Excellent service,pricey but the human touch was great
Yelp Review
- June 06, 2017
Left by Diandra D.
My family and I have bought and leased multiple cars from this dealership. There are easy to work with and cut out a lot of the crap when buying. Yes it may be slightly more than the mainland but so is the cost of most things here with shipping. Service department has tried to rip me off so I just...
Guest R. Replied: Aloha Diandra,I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help.Best,Korey PulluaimGeneral Manager
DealerRater Review
- May 29, 2017
Left by happy Honda owner
Complimentary 1st maintenance on new HR-V which they called to set up. We are consistently pleased with their personable & reliable service department and with the great reliability of Hondas.
Google Review
- May 27, 2017
Left by Jan Johnson
Karley is always great and supportive, she goes above and beyond every visit to help explain and give me the best rate available for the service!!!! She is an asset to your company!
Response from the owner Replied: Jan, thank you so much for taking the time out of your day to leave this awesome 5-star review! Karley is wonderful and we are so pleased to hear that she, as well as the rest of the team at Big Island Honda-Kona, have been able to provide you with the service you deserve! Mahalo!
Yelp Review
- May 25, 2017
Left by Belinda B.
I bought a 2015 Honda from big island honda bonds in kona, on Christmas eve. After my car was vandelized and totalled. I'm a single mom of 2 kids transportation is very important to us. I started having some trouble with the car after over 5 months. It was not under warranty, I did not know who to...
Guest R. Replied: Aloha Belinda,I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help.Best,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- May 24, 2017
Left by Likekeloa
Karly was helpful, professional, and friendly. She did her best to satisfy and solve my problem I'm a timely and cost effective manner. I truly am greatful for your helpful staff and I would highly recommend z Kona Honda to my friends and family!
Replied: Mahalo for taking the time to share your positive experience with Karly and the service team. We appreciate your referrals. Please let us know if we can assist you further. - Korey Pulluaim, General Manager
Cars.com Review
- May 20, 2017
Left by Richard Silliman
Karly was knowledgeable and helpful. Good experience!
Cars.com Review
- May 19, 2017
Left by Kirk
This was my first experience with Honda service. I didn't have to wait long, it was great that there were multiple service representatives available to accept our vehicles and to talk with us about the kind of service we needed.
DealerRater Review
- May 16, 2017
Left by Dee Vanda
Excellent service Julie and,Karly and the gentlemen sitting on the first desk where we check in. We dropped our car off 2 hrs. early for a airbag recall and the gentleman immediately took care of us, apologized for any inconvenience and said they would call as soon as it was done. Got home and an...
DealerRater Review
- May 13, 2017
Left by Kathy J
Everyone in the service dept is very friendly and attentive. Not only did they find the problem, I got a multi-point inspection and car wash at the same time. The best part was knowing they spent the time to make sure I didn't have a major problem, told me the gas cap needed to be replaced and...
Google Review
- May 12, 2017
Left by The Destoryer4321
Response from the owner Replied: Priscilla, thank you for leaving this 5 star rating! Vincent Owings,General Manager
Cars.com Review
- May 12, 2017
Left by Steve Holmes
Second trip for door lock repairs in just a couple of years seems odd.
Cars.com Review
- May 10, 2017
Left by Nancy LumWon
Good Experience...............................................
Cars.com Review
- May 10, 2017
Left by Gail
Service was fully explained before it was done. I had the option to opt out of any one of the recommendations. The estimated time of repairs was accurate. Having the same service representative each and every time is a real plus !
Google Review
- May 08, 2017
Left by David Lema
Knowledgeable Professionals
Response from the owner Replied: David,We appreciate your time and thank you for sharing this 5 star rating! It is wonderful to hear that our team at Big Island Honda Kona treat you with professionalism and are very knowledgeable. Mahalo!
Google Review
- May 08, 2017
Left by Lani Larrua
Recently widowed, I wanted a vehicle that would be dependable, run forever, and have some of the luxury features I used to have. The HR-V is just that. The Team of Thad and Richard helped me to driveway with aloha and compassion. They fit right into my life mantra; Changing Lives Forever! Mahalo...
Response from the owner Replied:
Cars.com Review
- May 07, 2017
Left by Charles Savell
Was able to obtain an appointment in the time frame I wanted and the vehicle was ready when estimated.it would be.
Google Review
- April 30, 2017
Aloha to Big Island Honda:No doubt, the caring, continual giving by all at our Honda personnelwas absolutely fantastic. I thank all those who took care of my Honda CRVfor all they did. Yes, Stan Heldt was most instrumental in taking care of all the necessities & he carried out his role in making...
Response from the owner Replied: Aloha Roland! It is wonderful to hear that your experience with Big Island Honda Hilo was so fantastic! Thank you for taking the time to review us and leave this exceptional review.Vincent Owings,General Manager
Google Review
- April 30, 2017
Went there and was immediately greeted by very friendly service department personnel. We were kept informed continuously of the car's repair process and was completed under the 2 hour estimate. We asked if they could also give our (dirty) vehicle a complementary car wash and they did. Overall a...
Response from the owner Replied: Hi Ray, thank you so much for sharing about your recent visit to our service dept. It is our mission to always go above and beyond to exceed expectations, so it is fantastic to hear that we are succeeding. We look forward to your future visits and are always available to offer assistance should you need us. -Mahalo! Korey Pulluaim, General Manager.
Google Review
- April 30, 2017
I've just purchased my third vehicle from Big Island Honda and their service continues to draw me back. Korey P., Corey J., and O.T. we're kind efficient, professional, and really took great care if me. I got a great deal on a used car that should last me a number of years to come. Corey J. also...
Response from the owner Replied: Gordon, first of all thank you for being such a loyal customer! Secondly, thank you for taking the time out of your day to leave such a thoughtful 5 star rating. Lastly, CONGRATS on your pre-owned Honda! Vincent Owings,General Manager
Google Review
- April 30, 2017
Arrived at the dealership unannounced with my disabled vehicle, dead battery. I was given a ride home and three hours later my vehicle had been serviced with a new battery. I was picked up and returned to the dealership to retrieve my vehicle. Excellent service, all the way around.Stan, and the...
Response from the owner Replied: Lynda,Thank you for taking the time out of your day to leave this 5 star review! It is so wonderful to hear that Stan and the rest of our team at Big Island Honda Kona were able to accommodate you and get your Honda back to top condition. Mahalo!
Google Review
- April 30, 2017
Excellent service. Stan Heldt was very helpful and gave me a good deal. I had a lot of things wrong with my 10 year old truck. It runs like new, thank you Stan.
Response from the owner Replied: Campbell, I am so happy to learn that your service experience with Big Island Honda was a success and that the team was able to give you the excellent service experience that you deserve! Vincent Owings,General Manager
Google Review
- April 30, 2017
On two different occasions, Karly was very helpful and courteous. She made it a very pleasant experience. Thank you, Karly.
Response from the owner Replied: Aloha Sharon, and thank you for the five star review. We appreciate that you took time out of your day to write about your experience. I will pass along your praise to Karly. Here's to many miles of happiness. Adam Koo, Business Development Manager (808) 592-3923
Google Review
- April 30, 2017
We have purchased 3 cars from Big Island Honda Kona over the years. Nothing but 5 star service every time. I will back again next time around.
Response from the owner Replied: Kymberly,Thank you for being one of our preferred loyal guests, and thank you for taking the time to leave this awesome 5 star review! Mahalo!
Google Review
- April 30, 2017
After much shopping around, I decided on a CRV not only for the car's reputation, but also the experienced, attentive customer service received from Mike and Stan. I love my new car and I am so impressed with Honda's care for their customers.
Response from the owner Replied: Cris, Thank you so much for taking the time to leave this 5 star review! It is so wonderful to hear that you were so satisfied with your Honda car buying experience and that the team all worked hard to meet your expectations and give you the attentive customer experience you wanted! Congrats on your brand new Honda CR-V! Vincent Owings,General Manager
Google Review
- April 24, 2017
Left by Lynda Payette
Arrived at the dealership unannounced with my disabled vehicle, dead battery. I was given a ride home and three hours later my vehicle had been serviced with a new battery. I was picked up and returned to the dealership to retrieve my vehicle. Excellent service, all the way around.Stan, and the...
Replied:
DealerRater Review
- April 20, 2017
Left by G.Okamoto
Kenya Gary my Service Representative provided me with fantastic follow-up and terrific customer service. Kenya is extremely courteous at all times and provides insightful solutions which I feel keeps my best interest in mind. I certainly hope that you will recognize him for his service efforts, he...
Cars.com Review
- April 20, 2017
Left by Michael
The dealer was able to schedule me within a few days of my calling. The service specialist was friendly courteous and professional. His name was Kenya. The service was completed and the car was washed. They also had a shuttle van that was very helpful.
DealerRater Review
- April 19, 2017
Left by Ryan coleman
Mike was honest and friendly and easy to work with. We were really thinking about the purchase for a couple weeks , he was very respectful and helpful with the process and didn't put any pressure on us , which I had felt stopping by other dealerships. To top it all off , I think we got an absolutely...
Yelp Review
- February 26, 2017
Left by Katie P.
Stan is wonderful and makes you feel that he cares about his clients. We had great service from the shuttle service, too. Car was ready as soon as we returned on shuttle from doctor appointment. Couldn't have been better
Guest R. Replied: Katie,Thank you so much for taking the time out of your day to write this 5 star review! It really means a lot and makes a difference. It is so great to hear that Stan and the rest of the team were able to assist you and exceed your service expectations. Mahalo!Korey PulluaimGeneral Manager
Yelp Review
- December 09, 2016
Left by Melveen A.
We just purchased two Honda Accords from Big Island Honda Kona. Richard, our sales rep was amazing. He listen to what both my husband and I wanted (which another sales rep from another car dealership failed to do) and we both couldn't be happier. We were so happy that they made us feel comfortable...
Guest R. Replied: Aloha Melveen,I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help.Best,Korey PulluaimGeneral Manager
Google Review
- April 30, 2016
Response from the owner Replied: Aloha Beverly, Thank you for the 5 star rating!Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2016
I brought my Honda in for an oil change and tire rotation. Carly was very helpful in every way. I told her I had a time limit and she was very accommodating with this. I had asked for my car to be cleaned, which I have gotten used to since bringing my Honda to Big Island Honda, but this didn't...
Response from the owner Replied: Aloha Susan, Thank you for the great feedback and 5 star rating! It's great to hear that Carly was helpful, accommodating, and knowledgeable! I will make sure to pass on your comments to Carly and the Service Team. Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2016
I came in for an oil change and Shane called me twice while I was waiting and said that my CRV is in high demand and so I talked to him about upgrading and we did. We are very excited about our new CRV and really appreciate his professionalism. He handled it in a professional, timely manner and...
Response from the owner Replied: Aloha Donna, Thank you for the 5 star rating and congratulations on your new CRV! I'm excited to hear that your experiences with our Sales and Service Teams have been great and everyone is treating you in a professional manner. I will make sure to forward on your comments to our Teams. I wish you many miles of happiness!Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2016
Good service! Returned the car at the promised time. Everyone was friendly and there was a nice greeting to start the visit.
Response from the owner Replied: Thank you Ken and Barbara for the five star review. We're elated that you enjoyed your visit and we look forward to continue providing you the excellent service that you deserve.
Google Review
- April 30, 2016
I arrived early & was immediately met by Stan, who knows me & my Element. He processed my car & let me know which maintenance issues needed to be addressed. I waited in the comfortable waiting room - free coffee, computer access, & wi-fi. My Element was finished in less than 3 hours. I'll never...
Response from the owner Replied: Aloha Rita, Thank you for the 5 star rating! We pride ourselves on being a family owned dealership, so it's great to hear that Stan knows you and your Element. I'm happy to hear that you take advantage of the amenities in the waiting room, and that we were able to get your vehicle finished in less than 3 hours. We look forward to providing you with excellent service in the future. Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- March 04, 2016
Left by Big Island Transportation
Always professional and friendly service. Keep up the great work!
Response from the owner Replied: Aloha Thang, Thank you for the kind words and 5 star rating!Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2014
Thanks Big Island Honda for seeing the value of supporting local events like the Big Island Chocolate Festival! Without local business support, events that benefit charities and the local community would not exist. Mahalo for your kindness!
Response from the owner Replied: Hi Julie, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every day. I am pleased to hear we are delivering!