Google Review
- May 23, 2020
Always great service and trustworthy!
Google Review
- May 17, 2020
Response from the owner Replied: Thank you for your 5-star review, Jill!
Google Review
- May 17, 2020
First time customer using Aldersons Mercedes service. Last time too. Diagnostics team is either not trained or they do not have the diagnostic equipment or both. The experience I had: they wanted to change out parts, on my nickel, until they found the issue. I have this on my voicemail (good keep...
Response from the owner Replied: Hi Arthur! Thank you for your feedback and your time on the phone with our GM on 5/21/20. He appreciated the opportunity to personally apologize and address your concerns. We look forward to seeing you during your next service visit and provide you the service you expect as a Mercedes-Benz owner.
Google Review
- May 14, 2020
Response from the owner Replied: Thank you for your review, Matthew!
Google Review
- May 14, 2020
I recently had my vehicle serviced and as usual, everything was handled in a timely manner and the service was first class. I was given a loaner car and had my vehicle ready for pick up at the end of the day. It was sparkling clean and there were no surprises. Monte is great with MB service and...
Response from the owner Replied: Thank you for this 5-star review, Janna! We appreciate you being a long-time Alderson client. We look forward to helping you in the future!
Google Review
- May 07, 2020
Monte Ebbeling has been servicing our 2 mercedez SL500 & SL550 for over 10 years. Though he is obviously very busy handling his customers needs, he takes care of all of us in a courteous & professional manner. Though he deals with high-end vehicles and probably a few too many arrogant owners, Monte...
Response from the owner Replied: Cyndi, Thank you so much for this kind review of Monte! We are so grateful for clients like you who are so loyal to Alderson. Thank you for servicing your Mercedes-Benz with us for over 10 years! We look forward to helping you for many many years to come! Thanks again, The Alderson Mercedes-Benz Service Team
Google Review
- April 30, 2020
Monte Ebeling at Alderson Mercedes-Benz did a great job with my recent maintenance. He kept me up to date on the status of the job. I highly recommend Monte Ebeling and Alderson Mercedes-Benz for any maintenance. work.
Response from the owner Replied: Thanks so much, Randy. We are glad to have Monte as a part of our team. He is coming up on 15 years with the dealership. Thank you for your kind words and for choosing to service with Alderson Mercedes-Benz. We appreciate you!
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Google Review
- April 21, 2020
Very polite and professional, Monte Ebeling was wonderful and helped me with my Mercedes-Benz so much & I must say I enjoy my time that i spent at Alderson Mercedes they have great knowledgeable people with great conversation. I Love Mercedes-Benz Alderson of Lubbock Texas!
Response from the owner Replied: Crystal, thanks so much for this fantastic review! We're so thankful for your business and appreciate your kind words about Monte and our staff. Thank you for being a client of Alderson!
Google Review
- April 21, 2020
Monty Ebeling
Response from the owner Replied: Thank you for this 5-star review, Renee!
Google Review
- April 21, 2020
my 550 has 2 tires sizes , and with the roads in Lubbock texas you better have a set on standby ... which they always have
Response from the owner Replied: Thank you for this 5-star review, Julie!
Google Review
- February 21, 2020
Response from the owner Replied: Thank you, Cruz!
Google Review
- February 21, 2020
The service and professionalism of Alderson European of lubbock is exceptional. Monte Ebeling the managing service advisor is very knowledgeable and detailed about the repairs with the utmost honesty. I would recommend him and his team to anyone. Taking ur car elsewhere would be a travesty. I Would...
Response from the owner Replied: Thanks so much for your review, Brian! We appreciate your recommendation so much and look forward to seeing you next time you need service.
Google Review
- February 21, 2020
Fabulous service!!
Response from the owner Replied: Thank you, Misty! We are so pleased to hear your experience was top-notch! We look forward to seeing you again soon!
Google Review
- February 21, 2020
Extremely helpful and doesn't waste time. Loaner vehicles for people under 25 is a must, if they are paying hundreds of dollars for a service a loner is the least they can do.
Google Review
- February 21, 2020
Everyone is always great. My salesman, Rafael Romay-Leonardo made the appointment for me and kept me apprised of the entire ordeal. Monty Is always helpful in taking my car and listening to what needs to be done. Courtesy car is always ready for me. No waiting, very important.
Response from the owner Replied: Mike, thank you so much for your 5-star review! We are so pleased to hear that your experience at Alderson Mercedes-Benz was top notch. We look forward to serving you in the future!
Google Review
- February 21, 2020
Thank you Alderson Lubbock and Monte Ebeling for the great service! I feel comfortable returning.
Response from the owner Replied: Thank you TJ! We will be glad to have you back!
Google Review
- February 21, 2020
The parts and service department are the best!
Response from the owner Replied: Thank you, Peyton!
Google Review
- January 21, 2020
Response from the owner Replied: Thank you for your 5-star review, Anarely!
Google Review
- January 21, 2020
Response from the owner Replied: Thank you for your 5-star review, Mark!
Google Review
- January 21, 2020
Response from the owner Replied: Thank you for your 5-star review, Joel!
Google Review
- January 21, 2020
Response from the owner Replied: Thank you for your 5-star review, Dirk!
Google Review
- January 21, 2020
Monte Ebeling was very friendly, kind and helpful. He discussed in detail what was wrong with my car and helped me understand the problem. I was impressed with his honesty. I will definitely recommend Alderson European Motors and especially Monte Ebeling to my friends. Will come again. Great service!
Response from the owner Replied: Nicholas, thanks so much for posting this review. We're so appreciative of your recommendation and look forward to helping you the next time you come to see us. Thanks again! Alderson MB
Google Review
- January 21, 2020
Great!! Theyre always help me when I need. I offered the man with name Monte Ebeling, he always nice and assist all our questions. All of the staff are really friendly and helpful. Thank you for helping us, we are appreciate!!!
Google Review
- January 21, 2020
Professional friendly and no-pressure associates and finance professionals
Response from the owner Replied: Thank you for your 5-star review, Sergio!
Google Review
- December 21, 2019
Google Review
- December 21, 2019
Response from the owner Replied: Thank you for your 5-star review, Robert!
Google Review
- December 21, 2019
Response from the owner Replied: Thank you for your 5-star review, Paul!
Google Review
- December 21, 2019
Monte Ebling is always a pleasure to work with. We consistently receive great service in an expedient manner. Thanks, Monte.
Response from the owner Replied: Thank you, Ms. Hutcherson for your 5-star review! So glad your experience with Monte was top-notch. We appreciate your business!
Google Review
- December 21, 2019
Great service and the parts technician was very kind and professional.
Response from the owner Replied: Thank you for your 5-star review, Eddie! So pleased your experience was great. We look forward to helping you next time.
Google Review
- December 21, 2019
Monte Ebeling took care of my service needs perfrctly.
Response from the owner Replied: Thank you, Pete! We're delighted your experience was top-notch! We'll see you in the future!
Google Review
- November 21, 2019
Monte is the worst service manager I have ever met in the industry, our G wagon has had a wobble similar to ford super duties going down the road and his response for the third time has been its a military vehicle its going to shake , save your time and money , go to Mercedes in Plano
Google Review
- November 21, 2019
Exceptional service department run by Monte Ebeling. We have purchased and/or leased 4 vehicles from Aldersons beginning in 2005 to the present year 2019. We have been very impressed with ALL the employees and sales personnel including the drivers who travel to our city to pick up our car for...
Response from the owner Replied: Thank you for your 5-star review and for your loyalty to Alderson! We appreciate our loyal clients like you so much. Thank you for choosing Alderson and for your very kind words. We look forward to serving you for many years to come!
Google Review
- November 21, 2019
Aldersons has been exceptional! Monte Ebeling is wonderful to work with and very responsive. Everyone is kind and service is wonderful. I will Continue taking my car here for any future services. Highly recommend!
Response from the owner Replied: Sarah, thanks so much for this 5-star review and for your very kind words. We definitely will look forward to seeing you in the future!
Google Review
- November 21, 2019
These guys are the best and go out of their way to take care of you.
Response from the owner Replied: Thanks so much, Craig. We appreciate this 5-star review!
Google Review
- November 21, 2019
The Lubbock Alderson's Mercedes Benz is truly outstanding. The Service Manager, Monte Ebeling, was outstanding as was his support staff.
Response from the owner Replied: Jim, thanks so much for your review. We're delighted to hear your experience was top-notch and look forward to assisting you next time!
Google Review
- November 21, 2019
Tremendous and transparent service by all the staff.Monte-Service ManagerBecky-Account ManagerLane-Service Attendant
Response from the owner Replied: Thank you Mr. Korthauer! We are delighted to hear your experience with Monte and Becky went well. We look forward to helping you in the future!
Google Review
- November 21, 2019
I have been in a couple of times for little issues with my new car and everyone has been friendly and most of all quick and efficient.
Response from the owner Replied: Thank you for your 5-star review, Felisa! Glad to hear your visits went well and we look forward to serving you again!
Google Review
- October 21, 2019
Response from the owner Replied: Thank you for your 5-star review, Mike!
Google Review
- October 21, 2019
Becoming less snooty and more helpful. Glad to see positive change
Google Review
- September 21, 2019
Good service and very nice staff.
Response from the owner Replied: Thank you for your 5-star review, Yanire!
Google Review
- September 21, 2019
My first visit, just needed time pressure checked, they took good care of me and offered snacks! I will see them again.
Response from the owner Replied: Thank you for your 5-star review, Angelina! And we're so glad you came to visit us! We look forward to seeing you again in the future!!
Google Review
- September 21, 2019
To notch!
Response from the owner Replied: Thank you for your 5-star review, Maria!
Google Review
- September 21, 2019
Monte Ebling is an outstanding service adviser! I've taken my C280 to Alderson for nearly 10 years and he is always helpful and honest. The service department is also quick to get you on the schedule.
Response from the owner Replied: Karen, thank you so much for your loyalty to Alderson and for your kind words about Monte. He is coming up on his 15 year anniversary with Alderson! We're so thankful you've been visiting us for the past 10 years and will be here to help you for the next 10! Thanks again for taking the time to review us.
Google Review
- September 21, 2019
Always very accommodating. Monte Ebeling ensures excellent care of my vehicle. Appreciate the service received from Alderson Mercedes Benz.
Response from the owner Replied: Thank you for your 5-star review, Chris! We value your business so much. Thanks again for taking the time to review us!
Google Review
- September 21, 2019
Have been getting my vehicle serviced here for 8 years and they always do an amazing job and wash and vacuum the vehicle for me! Very great service from Monte and the woman at the service desk! The shuttle driver gets me to the location I need to in a timely manner, although they have been late only...
Google Review
- September 21, 2019
Monte Ebeling was very helpful - he is knowledgeable and very professional. My trip to Alderson is always enjoyable - the entire staff is pleasant and helpful.
Google Review
- September 21, 2019
Monte Ebeling and the staff at Alderson are excellent and make me glad I do business with them!
Response from the owner Replied: Thank you, Diane! We appreciate your loyalty to our store so much. Thank you for this review!
Yelp Review
- August 26, 2019
Came here to do a simple oil change for a Mercedes cla 250 model cost 160$ around that for oil change only!! a service A complete A service is around $1800 pretty pricey ...
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Google Review
- August 21, 2019
Fantastic maintenance and excellent customer service.
Google Review
- August 21, 2019
Parts? Couldnt help? Need more? Or counter? P
Google Review
- August 21, 2019
I normally get my car serviced in Tulsa. This was my first visit to Alderson. Monte was thorough in getting my vehicle in and out. Unfortunately, a small indicator light was more expensive than I thought. Definitely recommend. I was told to steer away but will give them another try next service time.
Google Review
- August 21, 2019
Trying to get a hold of anyone for service is so very difficult. They are never at their desk and no one else can help you. This is at the Lubbock location and at the Midland location. If it's at all possible, go somewhere else to purchase, to service, to do anything. You will never be able to get...
Google Review
- August 21, 2019
The quality of customer service and being willing to answer all my questions is top notch! All of my questions were answered, I was able to look at various vehicles and was treated well by Daylon the Sales Consultant throughout the entire time! I would def refer someone who is in search of a...
Google Review
- July 21, 2019
Google Review
- July 21, 2019
Exceptional customer service, Monte Ebeling was friendly and professional. Would RECOMMEND Alderson to purchase a new or pre-owned vehicle (ask for Daylan) and to service with Mercedes (ask for Monte).
Google Review
- July 21, 2019
Daylan was very friendly and helpful.
Google Review
- July 21, 2019
My car runs better now
Google Review
- July 21, 2019
The Alderson service department people installed window tinting and a clear bra on my Mercedes Benz in a timely manner.
Google Review
- July 21, 2019
Fantastic service, always!
Google Review
- June 21, 2019
Monte did a great job of servicing our car!
Google Review
- June 21, 2019
Welcoming environment. Really take care of the customer. Shuttle or temporary vehicle offered if work takes longer than customer anticipated. Great refreshments doesn't hurt either. Worked on my ride in record time.
Google Review
- June 21, 2019
Monte Ebeling and service staff at Alderson are the best. We love our car and are really pleased with the customer care!