Review on Google
Google Review
- September 24, 2019
Tremendous and transparent service by all the staff.Monte-Service ManagerBecky-Account ManagerLane-Service Attendant
Review on Google
Review on Google
Google Review
- September 06, 2019
Monte Ebling is an outstanding service adviser! I've taken my C280 to Alderson for nearly 10 years and he is always helpful and honest. The service department is also quick to get you on the schedule.
Review on Google
Review on Google
Google Review
- September 04, 2019
My first visit, just needed time pressure checked, they took good care of me and offered snacks! I will see them again.
Review on Google
Google Review
- September 01, 2019
Monte Ebeling and the staff at Alderson are excellent and make me glad I do business with them!
Review on Google
Google Review
- August 30, 2019
Always very accommodating. Monte Ebeling ensures excellent care of my vehicle. Appreciate the service received from Alderson Mercedes Benz.
Review on Yelp
Yelp Review
- August 26, 2019
Came here to do a simple oil change for a Mercedes cla 250 model cost 160$ around that for oil change only!! a service A complete A service is around $1800 pretty pricey ...
Review on Google
Google Review
- August 22, 2019
Have been getting my vehicle serviced here for 8 years and they always do an amazing job and wash and vacuum the vehicle for me! Very great service from Monte and the woman at the service desk! The shuttle driver gets me to the location I need to in a timely manner, although they have been late only...
Review on Google
Google Review
- August 21, 2019
Monte Ebeling was very helpful - he is knowledgeable and very professional. My trip to Alderson is always enjoyable - the entire staff is pleasant and helpful.
Review on Google
Google Review
- August 16, 2019
Trying to get a hold of anyone for service is so very difficult. They are never at their desk and no one else can help you. This is at the Lubbock location and at the Midland location. If it's at all possible, go somewhere else to purchase, to service, to do anything. You will never be able to get...
Review on Google
Google Review
- August 13, 2019
I normally get my car serviced in Tulsa. This was my first visit to Alderson. Monte was thorough in getting my vehicle in and out. Unfortunately, a small indicator light was more expensive than I thought. Definitely recommend. I was told to steer away but will give them another try next service time.
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 26, 2019
The quality of customer service and being willing to answer all my questions is top notch! All of my questions were answered, I was able to look at various vehicles and was treated well by Daylon the Sales Consultant throughout the entire time! I would def refer someone who is in search of a...
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- June 27, 2019
Exceptional customer service, Monte Ebeling was friendly and professional. Would RECOMMEND Alderson to purchase a new or pre-owned vehicle (ask for Daylan) and to service with Mercedes (ask for Monte).
Review on Google
Google Review
- June 25, 2019
The Alderson service department people installed window tinting and a clear bra on my Mercedes Benz in a timely manner.
Review on Google
Google Review
- June 21, 2019
Welcoming environment. Really take care of the customer. Shuttle or temporary vehicle offered if work takes longer than customer anticipated. Great refreshments doesn't hurt either. Worked on my ride in record time.
Review on Google
Google Review
- June 18, 2019
Monte Ebeling and service staff at Alderson are the best. We love our car and are really pleased with the customer care!
Review on Google
Review on Google
Google Review
- May 23, 2019
Very polite and professional. I always enjoy my time that i spend at Alderson Mercedes they have great people with great conversation. I Love Mercedes-Benz Alderson of Lubbock Texas!
Review on Google
Google Review
- May 19, 2019
The attention I was given was excellent. I was sent updates on my car throughout the day and got a personal phone call when my car way ready. Will continue to use Anderson for car service!!
Review on Google
Review on Google
Google Review
- May 10, 2019
Monte and the Alderson Mercedes Service Department did a great job with my car yesterday for the annual service. Solid work and quick service to my vehicle.
Review on Google
Google Review
- May 07, 2019
I was well taken care of by Monte Ebling. The service was prompt and every detail was attended to.
Review on Google
Google Review
- May 03, 2019
I've been servicing my car at Alderson for 3 years now. Each experience has been wonderful and the service is exemplary. Monte Ebeling is super nice and super efficient. He also makes sure I'm informed before any work is done and makes sure I'm happy before I leave. I would highly recommend his...
Review on Google
Google Review
- April 26, 2019
Monte Ebeling is always responsive to my service needs.
Review on Google
Google Review
- April 26, 2019
The service and professionalism of Alderson European of lubbock is exceptional. Monte Ebeling the managing service advisor is very knowledgeable and detailed about the repairs with the utmost honesty. I would recommend him and his team to anyone. Taking ur car elsewhere would be a travesty. I Would...
Review on Google
Google Review
- April 25, 2019
Monte Ebeling is always responsive to my service needs.
Review on Google
Review on Google
Google Review
- April 17, 2019
My husband brought our GL450 for a recall service (driver side air bag). Monte Ebeling was the service manager who communicated with us and helped us with our service. Satisfied with the new airbag install and have no complaints. Thank you!
Review on Google
Review on Google
Review on Google
Google Review
- February 27, 2019
My visit to Alderson European Motors was really good. The servicing of my car went faster than expected and for less than was quoted. Monte Ebeling was able to get me in and out by having multiple technicians work on the car and was very helpful in answering any questions I had. I highly recommend...
Review on Google
Review on Google
Google Review
- February 26, 2019
Monte Ebeling is always attentive to my car needs and my concerns thanks Monte!
Review on Google
Google Review
- February 15, 2019
Very nice place very professional people great service definitely would recommend them
Review on Google
Google Review
- February 15, 2019
Monte Ebeling is always attentive to my car needs and my concerns thanks Monte!
Review on Google
Google Review
- February 09, 2019
Very efficient and courteous service. Everything went very well with the regular service maintenance. Monte Ebeling was very attentive to my needs.
Review on Google
Review on Google
Google Review
- January 26, 2019
I bought a new 2012 GLK350 Mercedes from Alderson on 11/30/11. I met Monte Ebeling as my Service Manager at that time and for 7 yearshe has always given me excellent service and consideration no matter how small my question was or the extent of service needed . I know I can always go to him for...
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- January 04, 2019
I bought a new 2012 GLK350 Mercedes from Alderson on 11/30/11. I met Monte Ebeling as my Service Manager at that time and for 7 yearshe has always given me excellent service and consideration no matter how small my question was or the extent of service needed . I know I can always go to him for...
Review on Google
Google Review
- December 27, 2018
Had a great experience. Niki Martinez did an excellent job and was very accommodating. Michael Sanford went above and beyond and helped me make this experience extra special. Everyone was very friendly and helpful from sales to management to finance. Thank You!
Review on Google
Review on Google
Google Review
- December 18, 2018
I had my car serviced recently at Alderson Mercedes and it was a great experience as always. Monte Ebeling contacted me and let me know what was going on with my car prior to doing any services which I appreciated. I absolutely recommend Alderson Mercedes, they definitely made it easy and offer a...
Review on Google
Review on Google
Google Review
- November 29, 2018
My husband and I have just purchased a S55 Mercedes-Benz, and we could not be more pleased with the car!! Everything about it is amazing! Michael Sanford was our salesperson, and he did a great job introducing us to all the features in the car, and we will feel very comfortable asking him for any...
Review on Google
Google Review
- November 26, 2018
Monte will take care of you and will provide you with great service. -AMG owner
Review on Google
Google Review
- November 26, 2018
A great place if you're looking for a Mercedes in the Lubbock area. There are very friendly and their showroom is very nice. They're also great for servicing your vehicle, I've done it in big cities and they upsell you like crazy but at Alderson they don't seem to be as pushy.
Review on Google
Google Review
- November 21, 2018
I had my car serviced 11/15/18 at Alderson Mercedes and it was a great experience as always. Monte Ebeling contacted me and let me know what was going on with my car prior to doing any services which I appreciated. Crystal was helpful in purchasing a pre-paid maintenance package. I absolutely...
Review on Yelp
Yelp Review
- November 15, 2018
Like other reviews on the Internet, I too had customer service issues at the Alderson Mercedes-Benz Dealership in Lubbock, Texas. However, my customer service issues arose even before my first visit to the Alderson dealership. Per their website, I made an online appointment for my Mercedes-Benz. I...
Review on Google
Google Review
- November 10, 2018
Monte Ebeling Welcomed me to the location with a smile and explained clearly to me and my husband what needs to be done. He then explained what could help us i the long run to save money. We truly appreciated that. Thank you Monte for being so understanding and trying to help us.
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- October 28, 2018
Monte will take care of you and will provide you with great service. -AMG owner
Review on Google
Google Review
- October 26, 2018
Monte Ebeling at Alderson's is a wonderful service advisor! Always helpful and takes care of everything. Thanks Monte!!
Review on Google
Google Review
- October 26, 2018
Monte Ebeling always does a great job taking care of me when it comes to servicing my vehicles.
Review on Google
Google Review
- October 23, 2018
Had such a pleasant experience with Tyler Bell at Alderson's. Tyler was very professional, thorough and helpful during the whole process. The process literally took a week from the beginning to delivering the car in my garage, despite living out of state.