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Fantastic service, always!

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Daylan was very friendly and helpful.

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Exceptional customer service, Monte Ebeling was friendly and professional. Would RECOMMEND Alderson to purchase a new or pre-owned vehicle (ask for Daylan) and to service with Mercedes (ask for Monte).

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The Alderson service department people installed window tinting and a clear bra on my Mercedes Benz in a timely manner.

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Welcoming environment. Really take care of the customer. Shuttle or temporary vehicle offered if work takes longer than customer anticipated. Great refreshments doesn't hurt either. Worked on my ride in record time.

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Monte Ebeling and service staff at Alderson are the best. We love our car and are really pleased with the customer care!

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Monte did a great job of servicing our car!

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Very polite and professional. I always enjoy my time that i spend at Alderson Mercedes they have great people with great conversation. I Love Mercedes-Benz Alderson of Lubbock Texas!

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The attention I was given was excellent. I was sent updates on my car throughout the day and got a personal phone call when my car way ready. Will continue to use Anderson for car service!!

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Monte and the Alderson Mercedes Service Department did a great job with my car yesterday for the annual service. Solid work and quick service to my vehicle.

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I was well taken care of by Monte Ebling. The service was prompt and every detail was attended to.

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I've been servicing my car at Alderson for 3 years now. Each experience has been wonderful and the service is exemplary. Monte Ebeling is super nice and super efficient. He also makes sure I'm informed before any work is done and makes sure I'm happy before I leave. I would highly recommend his...

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The service and professionalism of Alderson European of lubbock is exceptional. Monte Ebeling the managing service advisor is very knowledgeable and detailed about the repairs with the utmost honesty. I would recommend him and his team to anyone. Taking ur car elsewhere would be a travesty. I Would...

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Monte Ebeling is always responsive to my service needs.

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Monte was very nice, we were very pleased. Thanks

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My husband brought our GL450 for a recall service (driver side air bag). Monte Ebeling was the service manager who communicated with us and helped us with our service. Satisfied with the new airbag install and have no complaints. Thank you!

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Extremely helpful and doesn't waste time

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My visit to Alderson European Motors was really good. The servicing of my car went faster than expected and for less than was quoted. Monte Ebeling was able to get me in and out by having multiple technicians work on the car and was very helpful in answering any questions I had. I highly recommend...

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Very nice place very professional people great service definitely would recommend them

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Monte Ebeling is always attentive to my car needs and my concerns thanks Monte!

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Very efficient and courteous service. Everything went very well with the regular service maintenance. Monte Ebeling was very attentive to my needs.

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Very good

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Local Mercedes dealer. Clean and attentive.

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I bought a new 2012 GLK350 Mercedes from Alderson on 11/30/11. I met Monte Ebeling as my Service Manager at that time and for 7 yearshe has always given me excellent service and consideration no matter how small my question was or the extent of service needed . I know I can always go to him for...

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Had a great experience. Niki Martinez did an excellent job and was very accommodating. Michael Sanford went above and beyond and helped me make this experience extra special. Everyone was very friendly and helpful from sales to management to finance. Thank You!

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Nice cars and Friendly service

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I had my car serviced recently at Alderson Mercedes and it was a great experience as always. Monte Ebeling contacted me and let me know what was going on with my car prior to doing any services which I appreciated. I absolutely recommend Alderson Mercedes, they definitely made it easy and offer a...

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My husband and I have just purchased a S55 Mercedes-Benz, and we could not be more pleased with the car!! Everything about it is amazing! Michael Sanford was our salesperson, and he did a great job introducing us to all the features in the car, and we will feel very comfortable asking him for any...

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A great place if you're looking for a Mercedes in the Lubbock area. There are very friendly and their showroom is very nice. They're also great for servicing your vehicle, I've done it in big cities and they upsell you like crazy but at Alderson they don't seem to be as pushy.

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I had my car serviced 11/15/18 at Alderson Mercedes and it was a great experience as always. Monte Ebeling contacted me and let me know what was going on with my car prior to doing any services which I appreciated. Crystal was helpful in purchasing a pre-paid maintenance package. I absolutely...

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Like other reviews on the Internet, I too had customer service issues at the Alderson Mercedes-Benz Dealership in Lubbock, Texas. However, my customer service issues arose even before my first visit to the Alderson dealership. Per their website, I made an online appointment for my Mercedes-Benz. I...

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Monte Ebeling Welcomed me to the location with a smile and explained clearly to me and my husband what needs to be done. He then explained what could help us i the long run to save money. We truly appreciated that. Thank you Monte for being so understanding and trying to help us.

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Great Service , Friendly Knowledgeable Staff

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Monte will take care of you and will provide you with great service. -AMG owner

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Had such a pleasant experience with Tyler Bell at Alderson's. Tyler was very professional, thorough and helpful during the whole process. The process literally took a week from the beginning to delivering the car in my garage, despite living out of state.

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The Alderson service department people performed the maintenance on my Mercedes Benz in a timely manner.

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Monte Ebeling always does a great job taking care of me when it comes to servicing my vehicles.

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Always get great service at Aldersons. Thank you Monte Ebeling!

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I have been driving Mercedes for a long time and have dealt with Monty Ebbling for years. He is a really nice person and is always a help to me. He does a great job of getting you signed in and on your way when you bring your car in and keeps you posted if there is a problem. He is very polite...

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We had an exceptional experience purchasing our new Mercedes SUV with Alderson. Tyler Bell and Michael Sanford were extremely professional and beyond helpful, so much so that we drove all the way from Colorado just to do business with them. They were always available and responsive and we couldn't...

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Monte Ebeling very efficient and courteous.

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Outstanding Sales ExperienceMichael Reed was outstanding, very attentive and professional. He went over and above by staying late as we traveled from Amarillo and helped explain some of the features on the car. Crystal Marquez was extremely helpful, personable, and very knowledgable in explaining...

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Monty in service is the BEST. Great experience. Thank you for taking care of my car.

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The sales people at Alderson were very helpful in trading in my old vehicle. The sales person Niki Martinez explained that if Alderson did not have the the new vehicle I wanted they could build a new car for me or get one from another dealer. She was very helpful in answering all my question about...

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Its home away from home. Love the many ppl who makes it feel like home.

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I had tire trouble while I was in Lubbock, Monte was more than willing to help out and make time to fit my car in. I have been working with Monte for a while with services for my car and he is nothing but professional, friendly and helpful! Great job in the service department.

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