Google Review
- September 02, 2023
From the initial call, to greeting us, to explaining the process, EVERYTHING was stellar! Isiah, Mitch and Taylor helped make this nerve wrecking experience so easy and non-terrifying. I’m truly thankful for them!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Sophia! We appreciate your business and are honored to serve you!
Google Review
- September 01, 2023
Awesome Service!
Response from the owner Replied: Thank you for the 5-Star Review, Gary! We appreciate your business and are proud to serve you!
Google Review
- September 01, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Alyssa! We are proud to serve you!
Google Review
- August 30, 2023
Great service people…shout out to Marcus😁…exceptional service, as always…everything I’d expect from Mercedes-Benz of Lubbock!!!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Holly! We appreciate your business and are honored to serve you!
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Poorvi! We appreciate your business and are proud to serve you!
Google Review
- August 28, 2023
So professional and such great service! Tanner and Kyle were so helpful and getting my car back so quickly. Great job abd super pleased!Tracy Farrow
Response from the owner Replied: Thank you for the 5-star review, Tracy!
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 4-Star Review, Kathryn! We are proud to serve you!
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 5-star review, Vicky!
Google Review
- August 27, 2023
Great business. Everyone was wonderful to me. I loved that they sent me a video of what was wrong with my Mercedes roadster. OPEN A SHOP IN AMARILLO PLEASE!!!!!
Response from the owner Replied: Thank you for the 5-star review, Diane, and compliments to our team! We appreciate your business.
Google Review
- August 27, 2023
Marcus in the service department is always very helpful when I bring my suv in! Super respectful and very kind!
Response from the owner Replied: Thank you for the 5-star review and compliments to Marcus! We appreciate your business.
Google Review
- August 27, 2023
Good, reliable service. Advisor Marcus was very helpful.
Response from the owner Replied: Thank you for the 5-star review, Ed!
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 5-star review, Darby!
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 5-star review, Mike!
Google Review
- August 27, 2023
Thanks for the professional way you handled everything. My vehicle is a 2012 (old) but I love it and appreciate the respect shown. I will recommend your service any day.Again, THANKS.Janice LangleyPlainview, TX
Response from the owner Replied: Thank you for the 5-star review, Janice! We appreciate your business.
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Hadley! We appreciate your business and are proud to serve you!
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 5-star review, Abrahams!
Google Review
- August 27, 2023
It sure yet , the problem I took my vehicle in for was seemingly dealt with but one I got on the hey about 60 miles out all codes came back as before . Now I can’t turn off my vehicle
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- August 20, 2023
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- August 20, 2023
Response from the owner Replied: Thank you for the 4-Star Review! We appreciate your business and are proud to serve you!
Google Review
- August 20, 2023
Brandon is awesome to work with.
Response from the owner Replied: Thank you for the 5-Star Review, David! We appreciate your business and are proud to serve you!
Google Review
- August 20, 2023
Took too long, as I had an appointment.
Response from the owner Replied: Thank you for the 5-Star Review, Ray! We appreciate your business and are proud to serve you!
Google Review
- August 20, 2023
Everyone at the dealership were very helpful. Never a complaint about anyone!
Response from the owner Replied: Thank you for the 5-Star Review, Ricardo! We appreciate your business and are proud to serve you!
Google Review
- August 20, 2023
Great service and great communication!
Response from the owner Replied: Thank you for the 5-star review, Charlsie!
Google Review
- August 13, 2023
Response from the owner Replied: Thank you for this 5-star review, Mr. Nolen!
Google Review
- August 13, 2023
Very professional, called and kept me informed. They went out of their way to help me. I have purchased 8 cars over the years at that location. New owners are doing a great job.
Response from the owner Replied: Thank you for the 5-Star Review, Vernon! We are always honored to serve you and look forward to continuing to do so in the future!
Google Review
- August 13, 2023
Marcus was professional & helpful when we needed him to help! My vehicle needed some servicing, and a tire change! It was done the next day which was so convenient!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Natalia! We appreciate your business and are proud to serve you!
Google Review
- August 13, 2023
Josh, Chris and Marcus have all been amazing!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Vanessa! We appreciate your business and are honored to serve you!
Google Review
- August 13, 2023
I was in a pinch and the service department was fast, efficient and professional. Thank you guys
Response from the owner Replied: Thank you for the 4-star review!
Google Review
- August 13, 2023
Great service!
Response from the owner Replied: Thank you for the 5-Star Review, Tricia! We appreciate your business and are proud to serve you!
Google Review
- August 13, 2023
Good service done in a timely manner. Marcus does a good job
Response from the owner Replied: Thank you for the 5-Star Review, Danny! We appreciate your business and are proud to serve you!
Google Review
- August 13, 2023
Luis is always very helpful… as well as the service department.
Response from the owner Replied: Thank you for the 5-star review, Bobby!
Google Review
- August 13, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Linda! We are proud to serve you!
Google Review
- August 13, 2023
Response from the owner Replied: Thank you for the 5-Star Review,! We appreciate your business and are proud to serve you!
Google Review
- August 13, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Sandra! We appreciate your business!
Google Review
- August 13, 2023
Great service! They also ubered us back and forth to the mall, during our wait, and it was perfect, we saw a movie while our car was being serviced! Marcus was very courteous. Thanks!
Response from the owner Replied: Thank you for the 5-Star Review, Grace! We appreciate your business and are honored to serve you!
Google Review
- August 06, 2023
Mercedes-Benz of Lubbock came through in the bottom of the 9th Ning for me! Had to go out of state and they installed a high pressure fuel pump reasonably quick! Thanks Josh and the rest of the crew y’all are great thank you!
Response from the owner Replied: Thank you for the 5-star review, Michael, and compliments to our team! We appreciate your business.
Google Review
- August 06, 2023
Service department took care of our vehicle in a timely manner and resolved the issue fully
Response from the owner Replied: Thank you for the 5-star review, Michael! We appreciate your business.
Google Review
- August 06, 2023
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- August 06, 2023
Excellent service and communication. They are the best and make Mercedes ownership easy. Big Thanks to Josh and Marcus in the service department!
Response from the owner Replied: Thank you for the 5-star review, Ray, and compliments to Josh and Marcus! We appreciate your business.
Google Review
- August 06, 2023
Had a emissions modification and brake replacement for my Sprinter. Josh made the process as smooth as possible. Now hassles, friendly professional service, and complete in a timely manner. Thank you!
Response from the owner Replied: Thank you for the 4-star review, Marquis!
Google Review
- August 06, 2023
They did everything to get me my new truck. Even with great credit and payments history I needed their help. Awesome people
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- August 03, 2023
Fantastic.
Response from the owner Replied: Thank you for the 5-star review, Kelly!
Google Review
- August 03, 2023
Very polite, respectful, and extremely helpful. Quick to get my vehicle back on the road. Extremely grateful!
Response from the owner Replied: Thank you for the 5-star review, Eli!
Google Review
- August 03, 2023
Marcus & Service Center did Outstanding work & Performance
Response from the owner Replied: Thank you for the 5-star review, David!
Google Review
- August 03, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Michael! We are proud to serve you!
Google Review
- August 03, 2023
Great service and finished within a timely period and even provided a shuttle home and to pick up my vehicle I’d definitely recommend them
Response from the owner Replied: Thank you for the 5-star review and compliments to our team! We appreciate your business.
Google Review
- August 03, 2023
Marcus Sierra was awesome and took care of all my needs while being upfront and very helpful with everything during my recent visit to MB of Lubbock.
Response from the owner Replied: Thank you for the 5-star review, Chris, and compliments to Marcus! We appreciate your business.
Google Review
- July 31, 2023
Luis was the best! He delivered the vehicle we wanted to test drive to our house and when we couldn’t make it in to sign paperwork, he delivered that to us as well. We never had to leave our home buy our daughters truck!
Response from the owner Replied: Thank you for the 5-star review, Latoya, and compliments to Luis! We appreciate your business.
Google Review
- July 31, 2023
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- July 30, 2023
Mercedes always has availability for service appointments. Staff are very professional and get my vehicle in and out fast.
Response from the owner Replied: Thank you for the 5-Star Review, Brianna! We appreciate your business and are always honored to serve you!
Google Review
- July 29, 2023
Quick, efficient, professional service.
Response from the owner Replied: Thank you for the 5-Star Review, Claudia! We appreciate your business and are proud to serve you!
Google Review
- July 28, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Steven! We are proud to serve you!
Google Review
- July 28, 2023
Chase was absolutely helpful and polite!! I hope he goes far in life! He knew so much about the vehicle we were looking at.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Mary! We appreciate your business and are proud to serve you!
Google Review
- July 28, 2023
We were traveling across the country in the RV heading back home to Fort Myers, FL when the check engine light came on and went into limp mode. We drove 45 miles an hour from Roswell New Mexico to Lubbock, Texas. Let me tell you, that was a long drive. They were able to get us in right away. Josh in...
Response from the owner Replied: Thank you for the 5-star review, John, and compliments to Josh and our team! We appreciate your business.
Google Review
- July 28, 2023
The customer service from their service department is beyond what I have ever experienced. They really do go above and beyond to make sure you are taken care of !
Response from the owner Replied: Thank you for the 5-star review, Alberto, and compliments to our team! We appreciate your business.
Google Review
- July 28, 2023
Poor
Response from the owner Replied: Hi Jennifer. Thank you for your feedback, and we're glad our service department could get your vehicle back on the road. We appreciate you taking the time to speak with our team and hope to serve you again in the future.
Google Review
- July 26, 2023
Very thorough, efficient and friendly service!
Response from the owner Replied: Thank you for the 5-Star Review, Molly! We appreciate your business and are honored to serve you!
Google Review
- July 26, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Hugh! We appreciate your business and are proud to serve you!
Google Review
- July 23, 2023
Marcus was great, the team got to the bottom our problem and back on the road in record time.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Aeron! We appreciate your business and are honored to serve you!
Google Review
- July 23, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Lynda! We appreciate your business!
Google Review
- July 22, 2023
Good service work.
Response from the owner Replied: Thank you for the 5-Star Review, Bryan! We appreciate your business and are proud to serve you!
Google Review
- July 21, 2023
Marcus was very helpful in getting our Mercedes Sprinter repaired and back on the road. The dealership service department expedited the part shipment so we weren’t held up very long. Friendly and great service.
Response from the owner Replied: Thank you for the 5-Star Review, Don! We appreciate your business and are honored to serve you!
Google Review
- July 20, 2023
Regularly scheduled service done quickly and thoroughly. This is where we bring our car for every maintenance check.
Response from the owner Replied: Thank you for the 5-star review, Dan, and compliments to our team! We appreciate your business.
Google Review
- July 20, 2023
Response from the owner Replied: Thank you for the 5-star review, Miles!
Google Review
- July 20, 2023
Marcus had excellent interaction and very helpful
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Ricky! We appreciate your business and are proud to serve you!
Google Review
- July 15, 2023
Parts and service department went above and beyond in providing quality service.It was my first maintenance appointment at Mercedes. We purchased a used Mercedes for my daughter and it needed some maintenance. I could not be more pleased with the attention to detail.They replaced two struts, brake...
Response from the owner Replied: Thank you for the great review and compliments to our team! We appreciate your business and look forward to seeing you in our service center again soon, Reyes.
Google Review
- July 15, 2023
Response from the owner Replied: Thank you for the 5-star review, Adam!
Google Review
- July 15, 2023
I bought a certified pre-owned. When I checked for a spare tire, well, it was empty. Got home and discovered the rear wiper was missing. Called and was told it's not covered by warranty. But they would sell me the parts. So be informed certified pre-owned only means higher prices.
Google Review
- July 13, 2023
Mercedes-Benz of Lubbock came through for our family! We had an issue with our Mercedes sprinter van on a family road trip while passing through LBK and they immediately got us in, problem-solved the issue, then got us back on the road in a few hours. The customer service and communication was also...
Response from the owner Replied: Thank you for the 5-star review, Kelsey, and compliments to our team! We appreciate your business.
Google Review
- July 09, 2023
Fast and friendly! Definitely will be back.
Response from the owner Replied: Thank you for the 5-Star Review, Samantha! We appreciate your business and are proud to serve you!
Google Review
- July 08, 2023
Mitch was very helpful very calm and didn't lose his patience with me. I respect that. Great place to buy a car. They really work with you!!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Jill! We appreciate your business and are proud to serve you!
Google Review
- July 07, 2023
Google Review
- July 03, 2023
Response from the owner Replied: Thank you for the 4-star review!
Google Review
- July 01, 2023
I had a minor issue with my gt63s on a road trip that really scared me. They got me right in, and took great care of me. I didn't buy my car from them and the service department still made sure to take care of me like I had. A+ SERVICE.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 30, 2023
All work done
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 30, 2023
Helpful and detailed in explanation. Very upscale dealership with friendly and helpful employees.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 28, 2023
Excellent first time experience! Eric Tanner was very good & thorough. Had a good feeling the day before when I talked to him about the problems we were dealing with. Freddie (technician) took care of everything. Everybody we talked to was very friendly. EVERYTHING worked GREAT on the way back home...
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 25, 2023
I’ve gone here twice now with my 2013 e350 and yes I have complaints. Conveniently now I can’t get through to someone In the service department
Google Review
- June 24, 2023
They kept us informed and delivered our car back to Amarillo from Lubbock.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 24, 2023
I took my car in for maintenance work. Staff is very friendly. Gave me a ride home and dropped my car off at my house all washed and shiny. Thank you
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 21, 2023
Fraud! On their website they have different numbers from what they actually tell you in person. Everytime I went in for a test drive, they told it was unavailable. They would should us a different option but with a completely different price. They website price and overall are wayyy pricer than what...
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 21, 2023
Though pricey the customer attention is awesome. The staff was considerate attempting to provide great service. I'm not happy with the "check engine" light returning tonight and had hoped that issue was resolved. Overall a great attitude and culture of making us satisfied.
Response from the owner Replied: Thank you for the 4-star review! We appreciate your business.
Google Review
- June 20, 2023
Outstanding professionalism, amazed through the time my call was answered for appointment and after service work attended to. You go Cavenders Mercedes staff, bravo exceptional service.Thank you!
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 19, 2023
Charged for random things did t ask for. A $200 service turned into an over $500 service
Google Review
- June 19, 2023
Alex and the whole team did fabulous! Will definitely buy here again!!
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 18, 2023
Josh Connor went above and beyond to help us after we broke down in eastern New Mexico. He waited after hours at the Lub bock dealership for our towed Sprinter/Airstream van to arrive and helped us set up so that we could spend the night there in the van. Josh was available first thing in the...
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 17, 2023
Great service and great people!!!
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are honored to serve you!
Google Review
- June 17, 2023
Great customer service. The technician was very thorough with Car. The staff are attentive and professional.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 16, 2023
Response from the owner Replied: Thank you for the 4-star review!
Google Review
- June 16, 2023
The service was good, the customer care driver, not very friendly.
Google Review
- June 16, 2023
Work completed for annual check up and MB recall. Counter folks unfriendly and on phones.
Google Review
- June 15, 2023
5 stars all the way! The service advisors and technicians are the best.Thank you Lubbock Mercedes Benz for taking excellent care of my vehicle!
Response from the owner Replied: Thank you for the 5-Star Review, Robin! We appreciate your business and are honored to serve you!
Google Review
- June 15, 2023
We were broke down in Childress, with a large family of 10 rental options were limited so I made the call Lexus in Lubbock and they happened to have a unicorn Sprinter 12 Passenger Hightop. Did all the paperwork and they delivered it to me the next day. We are loving the new van.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 13, 2023
Response from the owner Replied: Thank you for the 5-star review, LeAnne! We appreciate your business.
Google Review
- June 13, 2023
Whereas your service is top notch, the price is always surprisingly expensive. A particular repair climbed over $400.00 since the last estimate. And it never changes … I’ll have to consider other non-certified shops in the future. Love the car but I am NOT fond of the service prices. Thank you!
Google Review
- June 13, 2023
I can’t say enough about Aaron, Luis, and all the MB-Lubbock staff! They provided impeccable customer service for the purchase of our new Sprinter van! True MB way! If you are looking to purchase a Mercedes/vehicle- this is a top-notch team! Thank you all so much- Art & Chris Tigerina: Art Tigerina...
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 08, 2023
"Detailed" the car twice before I drove off and was still dirty. Had sticky spots on the dash and steering wheel from previous owner. Apparently auto butler is something they charge you 2k without talking to you about it but still leaves bugs all over the vehicle.
Google Review
- June 08, 2023
Mercedes of Lubbock is a great place to buy a vehicle. Jackie was awesome!!! I never felt any pressure to buy. She stood by the whole time and answered every question I had. She is even delivering my vehicle for me. Thank you Mercedes-Benz of Lubbock and to Jackie.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 08, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 05, 2023
Great experience, Tanner kept us informed with repairs needed and Noah repaired our suv quick.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 03, 2023
I’m not a complainer so I hate to leave this review but two things really bugged me. My tires were showing low and four different levels and that light wasn’t even on at all when I took it in. Y’all rotated my tires or balanced them one, and didn’t even check the pressure? And I used to Anderson...
Google Review
- June 03, 2023
Great service. Nice staff.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 03, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 02, 2023
Exactly what you want when you go to a high end dealership. Quality, attention, and fantastic service.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- June 01, 2023
(Translated by Google) The work efficiency is very high, and the service attitude is very good 👍!(Original)办事效率很高，服务态度非常好👍！
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are honored to serve you!
Google Review
- May 31, 2023
My car still doesn’t recognize my voice and it tells me to contact my dealership.
Google Review
- May 30, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 30, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 29, 2023
I took my vehicle in for service. They were friendly, professional and fast.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 27, 2023
Great service. On time and great communication.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 26, 2023
I had a great experience purchasing my C300 from MBZ of Lubbock. Thank you to Mitch Fanning for helping me through the process & answering any questions I had.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 25, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 24, 2023
We had our Mercedes Tiburon RV in for an emergency service while traveling and they got us in for diagnostic found the problem had a part delivered overnight and we were back on the road next day. Thank you Marcus for taking care of us!
Response from the owner Replied: Thank you for the 5-Star Review, Lynn! We appreciate your business and are honored to serve you!
Google Review
- May 21, 2023
Very easy to work with and made it an easy experience my first time buying from a dealership even gave me a very good deal trade for my pre owned C63. Only reason I didn’t give 5 stars is it took roughly 3 hours to get a trade in quote for my car.
Response from the owner Replied: Thank you for the 4-Star Review and feedback, Austin! We appreciate your business and are honored to serve you!
Google Review
- May 21, 2023
Did what needed to be done
Response from the owner Replied: Thank you for the 4-Star Review, Kyle! We appreciate your business and are proud to serve you!
Google Review
- May 20, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Brian! We appreciate your business!
Google Review
- May 19, 2023
They do a good job. Thank you very much.
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are honored to serve you!
Google Review
- May 17, 2023
Extremely helpful & friendly staff! Brent & Jackie worked really hard to get us the deal we needed and it was done quickly! Thank you for making this such a great experience!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Rachel! We appreciate your business and are proud to serve you!
Google Review
- May 17, 2023
The service provided at Mercedes-Benz of Lubbock was great. My car was left looking brand new again. The only issue we had was regarding scheduling miscommunication, but they helped resolve that fairly quickly and got us rescheduled for the following week. The loaner vehicle was nice.
Response from the owner Replied: Thank you for the 4-Star Review and feedback, Leila! We appreciate your business and are honored to serve you!
Google Review
- May 17, 2023
Dealership was easy to deal with. They worked hard to give us the best deal possible.
Response from the owner Replied: Thank you for the 5-Star Review, Bryan! We appreciate your business and are proud to serve you!
Google Review
- May 15, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Bailey! We appreciate your business!
Google Review
- May 15, 2023
Great service from everyone
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 14, 2023
Always quick and efficient. Appreciate the hard working staff at MBOL.
Response from the owner Replied: Thank you for the 5-Star Review, Sarah! We appreciate your business and are proud to serve you!
Google Review
- May 14, 2023
My purchase there was all class. I just want to say that Corey, Terry, and Nate were all awesome in getting my family taken care of. It was as professional and efficient as it could be. Thank you guys for being amazing.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Dusty! We appreciate your business and are honored to serve you!
Google Review
- May 10, 2023
Response from the owner Replied: Thank you for the 5-Star Review, LaDon! We appreciate your business!
Google Review
- May 10, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Susan! We are proud to serve you!
Google Review
- May 09, 2023
Great
Response from the owner Replied: Thank you for the 5-Star Review, Luis! We appreciate your business and are proud to serve you!
Google Review
- May 08, 2023
Loved my new car buying experience! Everyone is helpful, professional and nice!
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 08, 2023
Great service and communication fast
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 08, 2023
Response from the owner Replied: Thank you for the 5-Star Review! We are proud to serve you!
Google Review
- May 07, 2023
I was updated on possible repairs. The staff were prompt and courteous. Wll return.
Response from the owner Replied: Thank you for the 4-Star Review! We appreciate your business and are always honored to serve you!
Google Review
- May 06, 2023
Excellent service advice! and Technician, was thorough and professional with knowledge. Great customer service!!
Response from the owner Replied: Thank you for the 5-Star Review, Richard! We appreciate your business and are proud to serve you!
Google Review
- May 04, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- May 03, 2023
Luis Arias took great care of me!
Response from the owner Replied: Thank you for the 5-Star Review, Kristal! We appreciate your business and are proud to serve you!
Google Review
- May 03, 2023
Very satisfied with the service writer and tech.I will return.
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are always honored to serve you!
Google Review
- May 02, 2023
This was by far the worst experience I’ve had at a dealership. My husband and I came in to look at a used car and when looking at the potential payments I was cut off mid sentence by the loan manager (Taylor I think). I was completely disrespected and treated like a child. Will never be returning.
Response from the owner Replied: Thank you for your review, Lauren, and we’re sorry to see you feel the experience you had with our dealership was less than stellar. We do our best to work with our customers' vehicle, financial and driving needs. Sometimes, though, we understand all of those factors may not line up for some people. Knowing you have a wide variety of dealers to choose from, we appreciate the opportunity to serve your automotive needs.
Google Review
- May 02, 2023
Mitch was great and helpful, it also the process was quick
Response from the owner Replied: Thank you for the 5-Star Review, Manuel! We appreciate your business and are proud to serve you!
Google Review
- May 01, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Kris! We appreciate your business!
Google Review
- April 30, 2023
Great, transparent pricing along with excellent and efficient customer service.Love to do business again with these folks.
Response from the owner Replied: Thank you for the 5-Star Review, Hitesh! We appreciate your business and are proud to serve you!
Google Review
- April 30, 2023
Excellent service and had the car we needed.
Response from the owner Replied: Thank you for the 4-Star Review, Andrew! We appreciate your business and are honored to serve you!
Google Review
- April 29, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Brendi! We appreciate your business!
Google Review
- April 27, 2023
Response from the owner Replied: Thank you for the 4-Star Review! We appreciate your business and are proud to serve you!
Google Review
- April 26, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Nancy! We are proud to serve you!
Google Review
- April 25, 2023
Great service experience.
Response from the owner Replied: Thank you for the 5-Star Review, Wes! We appreciate your business and are proud to serve you!
Google Review
- April 24, 2023
Súper helpful and courteous. They were done before the time they said it would be done and even washed my car!
Response from the owner Replied: Thank you for the 5-Star Review, Pilar! We appreciate your business and are honored to serve you!
Google Review
- April 24, 2023
Super quick to get me in. We had some issues with parts being delivered by the warehouse. Spent over a grand and the fix lasted about 250 miles and my issue came back. I don't fault the dealership, is fault Mercedes.
Response from the owner Replied: Thank you for the 4-Star Review and feedback! We appreciate your business and are honored to serve you!
Google Review
- April 24, 2023
Mercedes Lubbock was AWESOME! Especially the service manager, Josh Connor. He took very very good care of me! I will always go back for service or a purchase of a new Mercedes! Thank you Josh!Pamela Lefler-Backes
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- April 23, 2023
Chase was amazing on helping us get the car of our dreams and keeping it in our budget. The entire staff was accommodating and kind to our infant. It was amazing.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Anabell! We are honored to serve you and hope you enjoy your new ride!
Google Review
- April 22, 2023
Very attentive, thorough on service performing and needing done before hand. I’ve never had this experience here before. They are doing something right over there:)
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are honored to serve you!
Google Review
- April 21, 2023
Prompt & timely service at a reasonable price.
Response from the owner Replied: Thank you for the 5-Star Review, John! We appreciate your business and are honored to serve you!
Google Review
- April 21, 2023
Amazing staff that always remembers you and treats you like family
Response from the owner Replied: Thank you for the 5-Star Review, Al! We appreciate your business and are proud to serve you!
Google Review
- April 19, 2023
Great service, fast results, VIP assistance. Couldn’t be more pleased with Tanners team
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- April 18, 2023
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are honored to serve you!
Google Review
- April 17, 2023
Luis was awesome got my family and I in the perfect vehicle with such a great deal!Also shout out to the Service Manger, Tanner.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Zach! We appreciate your business and are proud to serve you!
Google Review
- April 16, 2023
LOVED my experience with MB of Lubbock! I worked with Luis, and he did everything to make my experience great, and get me into the car that I wanted! Overall 5 stars.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Rebecca! We appreciate your business and are honored to serve you!
Google Review
- April 12, 2023
Great staff . Gets job done quick
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are honored to serve you!
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for the 5-Star review and compliments to our team, Sherri! We are proud to serve you and can't wait to see you again!
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for the 5-Star Review, Lonna!
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for the 5-Star Review, Monica! We appreciate you!
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for the 5-Star Review, Ime! We appreciate your business.
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for the vote of confidence and 5-Star Review!
Google Review
- April 10, 2023
Response from the owner Replied: Thanks for the vote of confidence and compliments to our team, Ken! We are so proud to serve you and can't wait to see you again!
Google Review
- April 08, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Phobie! We appreciate you!
Google Review
- April 04, 2023
Great place and service.
Response from the owner Replied: Thank you for the 5-Star Review, Clifford! We appreciate your business and are proud to serve you!
Google Review
- March 31, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- March 30, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- March 30, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- March 29, 2023
Mitch was a great salesman, very personable, not pushy. Highly recommend!
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- March 28, 2023
I came into the building already approved and they still took their time with the process to make sure they where giving me the best deal possible
Response from the owner Replied: Thank you for the 5-Star Review, David! We appreciate your business and are proud to serve you!
Google Review
- March 28, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Janis! We appreciate your business!
Google Review
- March 27, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Abigail! We appreciate your business and are proud to serve you!
Google Review
- March 25, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Matthew! We appreciate your business!
Google Review
- March 23, 2023
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are proud to serve you!
Google Review
- March 21, 2023
60k service and they were very polite and the service was speedy and efficient since I was 2 hours away.Thank you, Sandra
Response from the owner Replied: Thank you for the 5-Star Review, Kenny! We appreciate your business and are honored to serve you!
Google Review
- March 20, 2023
Very friendly & helpful. Service went faster & smoother than we expected. Our vehicle was repaited while we waited in a comfortable & quiet lobby with coffee, soft drinks, water & tv. Very nice!
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- March 18, 2023
On our way home to TN from the west coast we experienced a problem with our Sprinter’s EGR Valve. The Lubbock dealership was the most convenient to get service and it turned out to be our good fortune.A new valve had to be ordered and was shipped in overnight. The entire staff was friendly,...
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, R.B.! We appreciate your business and are honored to serve you!
Google Review
- March 17, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Shanna! We are proud to serve you!
Google Review
- March 16, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Melanie! We appreciate your business!
Google Review
- March 16, 2023
Overall a great experience, from scheduling the appointment, to picking up the vehicle.
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are proud to serve you!
Google Review
- March 16, 2023
Had an excellent experience, took a bit longer than I’d expected however Mark over at parts got the job done well. Thanks
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- March 16, 2023
Kat was the sweetest and most helpful person when buying my car. However, the men in the service part of the building were rude and unprofessional when I took the car in to get a scratch repaired after being promised that it would be fixed upon signing the papers. I pulled in the garage and all...
Response from the owner Replied: Thank you for the 4-Star Review and feedback to help improve our team, Micayla! We appreciate you and are honored to serve you!
Google Review
- March 15, 2023
I enjoy and appreciate Cavender Mercedes Benz of Lubbock! Their service department is remarkable and I like going there to do business.
Response from the owner Replied: Thank you for the 4-Star Review, Robert! We appreciate your business and are honored to serve you!
Google Review
- March 15, 2023
Thank you so much
Response from the owner Replied: Thank you for the 5-Star Review, Gloria! We appreciate your business and are proud to serve you!
Google Review
- March 07, 2023
Had an issue traveling west and desperately needed help from the dealership. They were caring and responsive. Got me back on the road. I just wish they were a thousand miles closer to my home!
Response from the owner Replied: Thank you for the 5-Star Review, Bill! We appreciate your business and are honored to serve you!
Google Review
- March 07, 2023
No good stvice He charge $2600 not clen in side outside wheel
Google Review
- March 06, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Patrick! We are proud to serve you!
Google Review
- March 06, 2023
Great experience with Jackie Johnson. A very smooth process and love the car!
Response from the owner Replied: Thank you for the 5-Star Review, Alison! We appreciate your business and are honored to serve you!
Google Review
- March 06, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Josh! We appreciate your business and are proud to serve you!
Google Review
- March 04, 2023
Excellent customer service
Response from the owner Replied: Thank you for the 5-Star Review, Stuart and Sherri! We appreciate your business and are honored to serve you!
Google Review
- March 01, 2023
Great service, and attention, from the Mercedes Lubbock TX team.
Response from the owner Replied: Thank you for the 5-Star Review, Victoriano! We appreciate your business and are proud to serve you!
Google Review
- February 27, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Heber! We appreciate your business!
Google Review
- February 27, 2023
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business!
Google Review
- February 27, 2023
Terrible for service. You wait over 5 hours for a simple check-up.
Google Review
- February 26, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Nathaniel! We are proud to serve you!
Google Review
- February 24, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Domingo! We appreciate your business!
Google Review
- February 23, 2023
Response from the owner Replied: Thank you for the 5-Star Review, JR! We appreciate your business!
Google Review
- February 21, 2023
Service Advisor Marcus was outstanding. Everything he told us was right on, very helpful, answers all of our questions while advising us as we waited. Now that’s what I call a Service Advisor.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team! We appreciate your business and are always honored to serve you!
Google Review
- February 20, 2023
Very disappointed with errors made.
Response from the owner Replied: We appreciate your review and taking the time to speak with out team about this situation. We look forward to earning your trust and business again!
Google Review
- February 20, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- February 20, 2023
The guys at Mercedes-Benz of Lubbock-Used Cars did a great job of making me feel confident in every aspect of a car deal. From Adam Garcia(Sales), Jerry Cottrell(Finance Manager) to Cory Larusso(Sales Manager)they made my buying experience easy and pleasant. The guys were very accommodating and...
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Donnie! We appreciate your business and are honored to serve you!
Google Review
- February 17, 2023
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business!
Google Review
- February 16, 2023
After an extensive search on line and ant other dealerships, we found the perfect truck here at Mercedes-Benz of Lubbock. It was worth the long drive from Midland.
Response from the owner Replied: Thank you for the 5-Star Review, Jesse! We are honored to serve you and hope you are enjoying your new ride!
Google Review
- February 16, 2023
During my cross country trip my engine gave out, I had to stop here. Eric Tanner was very helpful & took amazing car of my vehicle. Best service I had in awhile at a Mercedes-Benz dealer. I highly recommend this dealer for any service issues as well as purchasing a vehicle. The sales people were...
Response from the owner Replied: Thank you for the 5-Star Review, Rosalia! We appreciate your business and are honored to serve you!
Google Review
- February 15, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Courtney! We appreciate your business!
Google Review
- February 12, 2023
I have had a breakdown in Texas which required an emergency repair of my vehicle. After the vehicle was towed to the service, late evening after hours, mechanics diagnosed the problem, and the next day morning, and good sleep at a hotel, I was informed that my vehicle is fixed and ready for pick up....
Response from the owner Replied: Thank you for the 5-Star Review, Mark! We appreciate your business and are honored to serve you!
Google Review
- February 11, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Shar! We appreciate your business!
Google Review
- February 11, 2023
I came in for service, which went very well.While I was there I saw a very interesting car. Katherine, Cory, and Juana were very professional about answering my questions, valuing my trade, and arranging a very good financing deal.No pressure, no nonsense - an overall great experience.If you want to...
Response from the owner Replied: Thank you for the 5-Star Review and wonderful compliments to our team, Russ! We appreciate your business and are honored to serve you!
Google Review
- February 08, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Hallie! We appreciate your business!
Google Review
- February 07, 2023
Response from the owner Replied: Thanks for the 5-Star Review, Rita!
Google Review
- February 06, 2023
The very best experience I ever had with a dealership Eric is outstanding my salesman
Google Review
- February 04, 2023
Professional and friendly staff.Reliable service!
Response from the owner Replied: Thank you for the 5-Star Review, Carmem! We appreciate your business and are honored to serve you!
Google Review
- February 03, 2023
Did a good job Servicing sons car. Friendly attentive staff.
Response from the owner Replied: Thank you for the 4-Star Review and compliments to our team! We appreciate your business and are proud to serve you!
Google Review
- February 02, 2023
Was able to keep my car without trading in. Super convenient also very friendly. Highly recommend!!
Response from the owner Replied: Thank you for the 5-Star Review, Gilbert! We appreciate your business and are proud to serve you!
Google Review
- January 31, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Nikki! We appreciate your business!
Google Review
- January 27, 2023
Response from the owner Replied: Thank you for the 5-Star Review, McKenzie! We are proud to serve you!
Google Review
- January 27, 2023
I brought my car in for a check engine light and Tanner helped me. He ordered parts and made sure there was a loaner before I turned my car in. Professional, fast, and efficient service. Everyone was really nice as well!
Response from the owner Replied: Thank you for the 5-Star Review, Madiha! We appreciate your business and are proud to serve you!
Google Review
- January 25, 2023
Issac was an outstanding sales person. Very polite, respectful, and explained everything perfectly. Good people in your establishment. Tom was great as the sales manager. Will do business with them again and again.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Karla! We appreciate your business and look forward to serving you again in the future!
Google Review
- January 23, 2023
Had a very pleasant experience with Luis Arias my sales precessional. Luis was very accommodating in the process and friendly. Sales team got the deal wrapped up quickly and into finance, where Jerry Cottrell walked me through the paperwork seamlessly. Highly recommend the Mercedes Benz of Lubbock...
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Chadd! We appreciate you and hope you enjoy your new ride!
Google Review
- January 21, 2023
Our first time using for planned yearly maintenance for our S560. We have used the Grapevine Mercedes dealer before and were not impressed there last time. I don't know if it's a new thing or a service from Lubbock Mercedes but I loved getting a video of the inspection this time and what needed to...
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Tory! We appreciate you and look forward to serving you again in the future!
Google Review
- January 20, 2023
Could not be more helpful & kind to work with!!
Response from the owner Replied: Thank you for the 5-Star Review, Tim! We appreciate your business and are honored to serve you!
Google Review
- January 20, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Roxann! We are proud to serve you!
Google Review
- January 20, 2023
Bought a car from here. Not a pleasant experience. I felt rushed to buy it.
Google Review
- January 17, 2023
After a long road trip my benz needed service. I called them, and I was in the next day for service. They did a great job on the car. The service was exceptional.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Yelp Review
- January 17, 2023
I am from out of town, and after a long road trip my benz needed service. I called service, they booked me in for the very next day. The service was excellent, from the drop off to the pick up. I wouldn't hesitate to use Mercedes-Benz Lubbock in future.
Google Review
- January 17, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Adrian! We appreciate your business and are proud to serve you!
Google Review
- January 17, 2023
Frequently take my car here for "maintenance" and have the worst experience EVERY time. Last service my car needed I mentioned to them I failed a simple state inspection because my horn was too quiet so I needed them to take a look. By the time I pick my vehicle up no one mentions the horn so I...
Google Review
- January 16, 2023
Luis was a phenomenal salesman. I highly recommend to anyone looking to buy.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- January 16, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Noah! We are proud to serve you!
Google Review
- January 13, 2023
142$ and 1.5hr for a oil change? I was mislead about a service/maintenance plan that turned out to be a extended warranty, not what I was told it would be. A rather insincere apology. I it wasn't even washed, which I was told was "complementary "2/10 and I will not be back.
Google Review
- January 13, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- January 12, 2023
Response from the owner Replied: Thank you for the 5-Star Review, Stephanie! We are proud to serve you!
Google Review
- January 10, 2023
It took awhile but we eventually came to an agreeable understanding. Eric was great! The car is great! Business office (Juana) was great! Would recommend Mercedes Benz of Lubbock.
Response from the owner Replied: Thank you for the 4-Star Review, Jayme! We appreciate your business and are proud to serve you!
Google Review
- January 10, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Yelp Review
- January 10, 2023
Worst car experience of my life.  Trying to buy a Mercedes from them went back and forth for two weeks over one car that they came to an agreeemnt on price I was not financing they tried to talk me into a lease and then financing.  Then when I didn't want to do that they accused me of being an...
Google Review
- January 09, 2023
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- January 09, 2023
Stopped in to get my 2021 GLB 4Matic serviced at the Lubbock dealership. Quick and easy— didn’t even have to leave the dealership since i brought a book.Great communication and no hassle setting up the service date.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- January 07, 2023
Kat was amazing! She spent all day working with us until we found what we needed!
Response from the owner Replied: Thank you for the 5-Star Review, Juanita! We are honored to serve you!
Google Review
- January 03, 2023
Took my brand new Sprinter in for an alignment (I changed the suspension), and also clear a fault code caused by me removing the front seat. They also fixed a recall. Great service from Tanner Neal and I am really pleased!
Response from the owner Replied: Thank you for the 5-Star Review, Rick! We appreciate you and are honored to serve you!
Google Review
- December 31, 2022
Adam and the entire team at Mercedes Benz of Lubbock has bent over backwards to help me. I’m from MN and Adam answered a bunch of questions to get me the info I needed. They also worked with my bank to get everything set up for my purchase. They were even able to handle the MN title and license work...
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Allen! We are honored to serve you and hope you enjoy your new ride!
Google Review
- December 30, 2022
Response from the owner Replied: Thank you for the 5-Star Review, Gayden! We are proud to serve you!
Google Review
- December 30, 2022
The service department has a great staff and always provides excellent service unlike the sales department. I guess we look to poor to by “another” Mercedes. Walk through the sales department several times and not once did anyone ask if they could help.
Response from the owner Replied: Thank you for the 5-Star Review, Buddy! We appreciate your business!
Google Review
- December 29, 2022
Best company I ever worked with highly recommended, James lee is the salesman that helped me he went above and beyond to make sure I got what I desired and the Finance Manager Jerry Cottrell was very helpful and very nice. Words can’t explain how grateful I am for this company
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Brandon! We are honored to serve you!
Google Review
- December 29, 2022
This was the worst experience ever ,they do the worst business because they have no idea how to get contracts done with banks
Response from the owner Replied: Thank you for your review, Mr. Ortiz. We do all we can to assist our customers in finding a vehicle that fits their needs, financial situation and budget. There are some times when all of the factors just don’t line up, and we do appreciate the opportunity to serve your automotive needs.
Google Review
- December 27, 2022
Outstanding service from Mr. Tanner, knowledgeable on all areas of his profession.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team! We are honored to serve you!
Google Review
- December 23, 2022
Response from the owner Replied: Thank you for the 5-Star Review, Johnny! We are proud to serve you!
Google Review
- December 21, 2022
Response from the owner Replied: Thank you for the 5-Star Review, Jennifer! We appreciate your business!
Google Review
- December 21, 2022
Everyone was super nice and helpful.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team! We are honored to serve you!
Google Review
- December 20, 2022
Excellent service and treated with the up most respect! High recommend!
Response from the owner Replied: Thank you for the 5-Star Review! We appreciate your business and are proud to serve you!
Google Review
- December 19, 2022
They staff at Mercedes-Benz of Lubbock is friendly, knowledgeable and professional. They are always willing to help and answer all my questions.
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Raul! We are honored to serve you!
Google Review
- December 18, 2022
It was great they took very good care of us.I will recommend the service Dept to everyone.
Response from the owner Replied: Thank you for the 5-star review, Robert! We appreciate your business.
Google Review
- December 17, 2022
Response from the owner Replied: Thank you for your review Alex, and we’re sorry to hear you feel you’ve have a less than stellar experience with our dealership MB Lubbock. With your screen name of just “Alex”, and no comments as to your experience, we’re unable to know who you are to be able to reach out to help with your concerns. We’d like to help you, and ask you to contact our General Manager, Aaron Valdez, at (806) 766-8233. We look forward to speaking with you soon.
Google Review
- December 16, 2022
Response from the owner Replied: Thank you for the 5-star review, Karla! We appreciate your business.
Google Review
- December 15, 2022
They did an amazing job at helping me with my rv and in a quick fashion. Very grateful for them
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- December 13, 2022
Took care of my vehicle in a timely manner and they were very friendly and explained what was done. Will be recommending there service department to everyone I know.
Response from the owner Replied: Thank you for the 5-Star Review, Rey! We are proud to serve you and look forward to seeing you next time!
Google Review
- December 12, 2022
Response from the owner Replied: Thank you for the 5-Star Review, Tanner!
Google Review
- December 10, 2022
Our sales rep was so attentive and courteous, despite it being his first sale ever. Even the sales manager was so patient and professional. Couldn’t have asked for a better place to buy our vehicle.
Response from the owner Replied: Thank you for the 5-Star review, Gilberto! We appreciate your business and hope you enjoy your new ride!
Google Review
- December 10, 2022
Absolutely loved the service! Brent, Javonte and Thomas helped me out and find the perfect car for me! If you are in the market for a car this is a great place to go!
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, John! We are honored to serve you and hope you enjoy your new ride!
Google Review
- December 09, 2022
Good place. Staff is professional and friendly. Service was done quickly.
Google Review
- December 09, 2022
I brought my Porsche Panamera in for the scheduled 40,000 mile maintenance service. The administrative reps at the desk were very friendly and welcoming. Drew was very professional throughout the process, and since it took a few days to get parts I was provided a loaner vehicle. I received a video...
Response from the owner Replied: Thank you for the 5-Star Review and compliments to our team, Shannon! We are honored to serve you and look forward to seeing you next time!
Google Review
- December 06, 2022
This place was great from start to finish! I highly recommend using this dealership.
Google Review
- December 05, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Amit!
Google Review
- December 01, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Jonathan!
Google Review
- December 01, 2022
FANTASTIC SERVICE! Thorough and quick....Marcus provided an exceptional experience!
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 28, 2022
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 28, 2022
Response from the owner Replied: Thanks for the 5-Star Review!
Google Review
- November 28, 2022
Was charged more than quoted by $300. Asked for a license plate cover and didn't get it. Was told the work performed would take about 4 hours. Took car in around 11:00am got it back around 5:30pm
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 28, 2022
Response from the owner Replied: Thanks for the 5-Star Review! We appreciate you!
Google Review
- November 28, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Jim!
Google Review
- November 23, 2022
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 22, 2022
Great service, professional, friendly personnel, they were not upset when I told them that I was going to compare prices elsewhere.
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team! We are proud to serve you!
Google Review
- November 21, 2022
This was the best service I have had here! When I dropped off my car everyone so polite and when I picked up my car everyone was polite. My car was washed and shining as well
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Katrina! We are proud to serve you!
Google Review
- November 18, 2022
Went to look at a BMW we had seen online. When we got there Luis Arias was standing just outside the door of the dealership with a warm smile he waved at us. We felt welcome immediately. Our entire visit was a wonderful experience. Between Luis and jerry our experience was delightful and stress free...
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Rene! We are proud to serve you, and can't wait to see you again next time!
Google Review
- November 17, 2022
Drew in the service department was exceptionally accommodating and provided us with a convenient loaner while our car received day-long maintenance.
Response from the owner Replied: Thank you for the 4-star review!
Google Review
- November 16, 2022
Service was outstanding!! The cost of service will punch you in the stomach, but other than that Tanner was awesome and Light was very polite and professional… thanks for your help!
Response from the owner Replied: Thank you for the 4-star review!
Google Review
- November 15, 2022
Matthew was a very good salesman got me approved in a short amount of time I recommend going to him everyone there was really nice and helpful I’ll most definitely be buying my vehicles from here!!
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Nicholas! We are proud to serve you!
Google Review
- November 14, 2022
We had an engine oil low caution alert come on during our trip to New Mexico. We drove our E450 in asking that they ensure we did not have a leak. Lubbock MB immediately inspected our auto and added 1.5 quarts of oil, getting us out of there in 1.5 hours and on our way to finish our trip. Thanks...
Response from the owner Replied: Thanks for the 5-Star Review, Kendall! We are proud to serve you and help you get back on the road!
Google Review
- November 12, 2022
They analyse the requirements of a customer pretty well, provide best deals and make things happen even at most unlikely scenarios. One of the best Merc dealers I have worked with. A to-go Mercedes dealership.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 09, 2022
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 05, 2022
Response from the owner Replied: Thanks for the 5-Star Review, James!
Google Review
- November 03, 2022
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- November 01, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Shawn!
Google Review
- October 29, 2022
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- October 27, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Joe!
Google Review
- October 22, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Shelia!
Google Review
- October 19, 2022
Response from the owner Replied: Thanks for the 4-Star Review, Phillip!
Google Review
- October 18, 2022
Tanner is truly an asset for Mercedes Benz of Lubbock. He is very customer oriented, asks questions on what needs to done and keeps you informed of the status.
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- October 17, 2022
If I could give 10 stars I would. Advisor Andrew Cabello and Rex listened to ours woes when our sprinter van lost engine power, got us in the shop the last few minutes of the day and we were back on the road. Legit customer service!!
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Cindy! We are proud to serve you!
Google Review
- October 15, 2022
Very friendly, respectful, helpful staff!! I couldn’t have asked for a better experience!!
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Joe! We are proud to serve you!
Google Review
- October 14, 2022
Thanks to Chris Alarcon for all his help! He was very patient, courteous, and professional while we test drove several cars and finally found the right one for my daughter. All this despite it being a cold rainy day. Great experience.
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Scott! We are proud to serve you and your daughter!
Google Review
- October 11, 2022
Great service from Tanner, really efficient. Thank you for getting right on it. Couldn't have gone any better and affordable too!!!Thanks. Brandon Bass
Response from the owner Replied: Thank you for the 5-star review! We appreciate your business.
Google Review
- October 10, 2022
They were very professional and helpful.
Response from the owner Replied: Thanks for the 5-Star Review, Shannon! We appreciate you!
Google Review
- October 10, 2022
Response from the owner Replied: Thanks for the 5-Star Review! We appreciate you!
Google Review
- October 08, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Vanessa!
Google Review
- October 04, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Antranette! We appreciate you!
Yelp Review
- October 04, 2022
Would like to shout out Alderson. Took myCar here for a recall, and they were super kind and got me in within a day of calling. They also had a shuttle that took me to my friends house so I didn't need an Uber or anything (big sprinter van) They had my car done within a couple of hours and were...
Google Review
- October 03, 2022
I custom built a Mercedes with this dealership back in February while living in Texas and moved several states away before the vehicle was completed at the factory. Given my circumstances this entire process would seem to be stressful; however, Tanner, Luis, and Javonte at Mercedes-Benz made this...
Response from the owner Replied: Thanks for the 5-Star Review and compliments to our team, Emily! We have enjoyed working with you, and appreciate your trust throughout this process. Enjoy your new Mercedes!
Google Review
- October 03, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Ronica!
Google Review
- September 30, 2022
Excellent service, friendly staff. Thank you very much
Response from the owner Replied: Thank you for the 5-star review, Matthew!
Google Review
- September 30, 2022
Response from the owner Replied: Thank you for the 5-star review, Christine!
Google Review
- September 30, 2022
Excellent service as you would expect from a luxury car dealer. Bethany and Aaron were great to deal with. In and out of the dealership in under an hour!!
Response from the owner Replied: Thank you for the 5-star review, Marcus!
Google Review
- September 30, 2022
They didn’t have the loaner car available that they promised me but they did get my car done in a very decent amount of time so that I wouldn’t have been waiting there a long amount of time
Response from the owner Replied: Thank you for the 5-star review, Gary!
Google Review
- September 29, 2022
Response from the owner Replied: Thanks for the 5-Star Review, Wynn!
Google Review
- September 29, 2022
Outstanding service. Was passing through, my sprinter van messed up. They got me back on the road the next morning. Super professional and friendly. Would recommend to anyone in the area or passing through.
Response from the owner Replied: Thanks for the 5-Star Review and opportunity to serve you, Carl! We appreciate you!