Google Review
- May 17, 2019
Great service and responding and will make sure you are ok as well in transportation thanks you ... thank you Chad great job
Google Review
- May 15, 2019
Response from the owner Replied: We're grateful for all the support, Mack! If you need anything else, don't hesitate to give us a call. -The Mercedes Benz of Winston Salem Team
Google Review
- May 14, 2019
Response from the owner Replied: Thank you for your 5-star review Kathy!
Google Review
- May 13, 2019
Great service
Response from the owner Replied: Thank you for your 5-star review Teresa!
Google Review
- May 11, 2019
They assisted my girlfriend and I with perfect customer service. We ordered my product and the shipment can in the next day without any issues. When arriving on the dealership everyone was willing to assist us to where we needne to go without any issue. We are forever thankful for the great...
Response from the owner Replied: Thank you for your 5-star review Jasmin! We are happy you had a great experience with Frankie and we appreciate your positive feedback!
Google Review
- May 11, 2019
Great people and service.
Response from the owner Replied: Thank you for your 5-star review Maureen!
Google Review
- May 10, 2019
Response from the owner Replied: Thank you for your 5-star review Caryn!
Google Review
- May 08, 2019
Friendly staff. Great customer service. They make everything so fast and easy.
Response from the owner Replied: Thank you for your 5-star review Marty! We appreciate your positive feedback!
Google Review
- May 08, 2019
Response from the owner Replied: Thank you for your 5-star experience! We appreciate the great rating!
Google Review
- May 06, 2019
I worked with Matt B and had a very smooth, easy process. I received a very fair price on a used car and Matt went above and beyond when he had the dealership touch up a couple of things on the car and also deliver it to me in Charlotte, a hour and a half away. Excellent service and I highly...
Response from the owner Replied: Thank you for your 5-star experience Jeffrey! We are happy you had a great experience with Matt and we appreciate your recommendation!
Google Review
- May 06, 2019
From the moment I got to the dealer it was a pleasant experience John Worley was a kind and honest salesman. Reassuring me that there was no pressure to purchase my car. When my decision was made, he helped with every detail of my purchase. In the end the car I bought was the perfect car for me. I...
Response from the owner Replied: Thank you for your 5-star review Connie! We are happy you had a wonderful experience working with John and we appreciate your recommendation to friends and family!
Google Review
- May 03, 2019
Just really great people. And the service is unparalleled. We could not be happier.
Response from the owner Replied: Thank you for your 5-star review Bob! We appreciate your great rating!
Google Review
- May 01, 2019
Terry never fails to accommodate my needs when I bring my car in for maintenance. I am very pleased with the service I receive each and every visit.
Response from the owner Replied: Thank you for your 5-star review Gloria! We are happy you had an excellent experience with Terry and our service!
Google Review
- April 26, 2019
Very pleased with the service of our vehicle. Greatly appreciate the use of a loaner also.
Response from the owner Replied: Thank you for your 5-star review Pamela! We are very happy you had a great experience with our service!
Google Review
- April 23, 2019
Response from the owner Replied: Thank you for your 5-star review Karen!
Google Review
- April 23, 2019
Response from the owner Replied: Thanks for taking time to leave your review, Ginny! Be sure to contact us if you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- April 22, 2019
I have been doing business with Mercedes Benz of Winston-Salem for 11 years, since moving here from California. We love our salesperson, Lori and Gene our service manager! Wouldnt buy my Mercedes or service our cars anywhere else! On a scale of 1 to 10, they are an 11
Response from the owner Replied: Jay, an 11? What an honor! Loyal customers like you make our days better. Thanks for the shoutout -- we're here when you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- April 18, 2019
Response from the owner Replied: Thank you for your 5-star review Jeff!
Google Review
- April 18, 2019
Service is always so easy to schedule, drop off and they call ya when its done! Excellent and Efficient!
Response from the owner Replied: Todd, getting your car serviced shouldn't be a strenuous task, and we're glad to hear that you feel it's efficient with us. We'll see you next time! -The Mercedes Benz of Winston Salem Team
Google Review
- April 18, 2019
Friendly and excellent service
Response from the owner Replied: It's great we could help, Carol! If there's ever anything you need, give us a call. -The Mercedes Benz of Winston Salem Team
Google Review
- April 17, 2019
I was disappointed to learn that you all dont have discounts for veterans. Every Mercedes dealership that Ive taken my cars to have a 10% discount for veterans, and I was very surprised.
Response from the owner Replied: Lee, we apologize for the inconvenience this may have caused you. We appreciate you bringing this to our attention, and it's definitely given us something to consider. Let us know if you have any other questions for us. -The Mercedes Benz of Winston Salem Team
Google Review
- April 17, 2019
Response from the owner Replied: Thank you for your 5-star review Jerry!
Google Review
- April 17, 2019
Response from the owner Replied: Thank you for your 5-star review Daniel!
Google Review
- April 17, 2019
Response from the owner Replied: Thank you for your 5-star review Tracy! We appreciate the great rating!
Google Review
- April 16, 2019
As always professional service with attention to detail. Outstanding service department experience from the time I pull-up until I drive off !!!! Could not ask for better!!!
Response from the owner Replied: Thank you Marguerite for your 5-star review! We appreciate your kind words about our Service Department and we are happy you had an outstanding experience with us!
Google Review
- April 16, 2019
Response from the owner Replied: Thank you for your 5-star review Marie!
Google Review
- April 16, 2019
Great Sales and extended support service . Keep up the good work. John Worney the Sales associate delivered an excellent job.
Response from the owner Replied: Thank you for your 5-star review Yancy! We are happy you had an excellent experience with John!
Google Review
- April 15, 2019
Response from the owner Replied: Thank you for your 5-star review Chris!
Google Review
- April 15, 2019
I just purchased another Mercedes from the Winston-Salem location. Lori Culler was my sales person. She did an outstanding job from start to finish. She is knowledgeable, genuine, and very personable. I highly recommend working with Lori. She is a strong asset to MB. Gene Walker and Chad in...
Response from the owner Replied: Thank you for your 5-star review Freddie! We are happy you had a great experience with Lori, Gene, and Chad! Enjoy your new Mercedes!
Google Review
- April 15, 2019
Everyone at the dealership is very courteous and everyone knows your name! Very organized and the service is impeccable! Love this dealership!
Response from the owner Replied: Carrie, our customers are like family to us! It's great to see that you had a great experience with us. Let us know if we can help with anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- April 10, 2019
Great team, very professional, work done on time
Response from the owner Replied: Thank you for your 5-star review! We appreciate your great rating!
Google Review
- April 10, 2019
Response from the owner Replied: Thank you for your 5-star review Sheila!
Google Review
- April 10, 2019
Mercedes Benz at Winston Salem has exceeded all my expectations. Lori and Allie sold me my perfect car last fall and Kris and his team keep it in excellent condition. I will be a customer for life!
Response from the owner Replied: Thank you for your 5-star review Melanie! We are happy you had a great experience with Lori, Allie, and Kris and we appreciate your devotion to Mercedes Benz at Winston Salem!
Google Review
- April 10, 2019
As always professional service with attention to detail. Outstanding service department experience from the time I pull-up until I drive off !!!! Could not ask for better!!!
Response from the owner Replied: Thank you Marguerite for your 5-star review! We appreciate your kind words about our Service Department and we are happy you had an outstanding experience with us!
Google Review
- April 05, 2019
Response from the owner Replied: Thank you for your 5-star review Amy!
Google Review
- April 05, 2019
My experience has been most pleasant! All of the staff have been so accommodating and have tried to answer my questions. There efforts have been top notch.
Response from the owner Replied: Thank you for your 5-star review Floyd! We appreciate your feedback and we are happy you had a great experience with our Staff!
Google Review
- April 05, 2019
Response from the owner Replied: Luke, thank you for all your support. Be sure to give us a call if we can lend a hand with anything. -The Mercedes Benz of Winston Salem Team
Google Review
- April 05, 2019
Response from the owner Replied: Sharon, we appreciate you showing your support. Just give us a call if we can lend a hand with anything. -The Mercedes Benz of Winston Salem Team
Google Review
- April 03, 2019
Response from the owner Replied: Thank you for your positive review Kenyata!
Google Review
- April 03, 2019
Response from the owner Replied: Thank you for your 5-star review Susan!
Google Review
- April 03, 2019
Response from the owner Replied: Thank you for your 5-star review Jay!
Google Review
- April 02, 2019
As always wonderful service. Terry was very helpful when addressing my concerns. My car was ready in the same day. Linda
Response from the owner Replied: Thank you for the positive review Linda! We appreciate your feedback and we are happy you had a great experience with Terry!
Google Review
- April 02, 2019
Response from the owner Replied: Thank you for your 5-star Deborah! We appreciate the great rating!
Google Review
- April 01, 2019
Response from the owner Replied: Thank you for your 5-star review April!
Google Review
- April 01, 2019
Response from the owner Replied: Thank you for your positive review Phil!
Google Review
- April 01, 2019
Response from the owner Replied: Thank you for your 5-star review Lee!
Google Review
- April 01, 2019
Response from the owner Replied: Thank you for this review, Michele. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google Review
- April 01, 2019
Very good buying experience. Great sales associate, competitive pricing. Highly recommend M-B Winston-Salem.
Response from the owner Replied: Mark, getting a new car shouldn't break the bank, so we're happy that you feel our pricing is reasonable. Our team will be thrilled to hear that they helped make your experience a good one. Hope you're enjoying your new ride. -The Mercedes Benz of Winston Salem Team
Google Review
- March 29, 2019
Response from the owner Replied: Thank you for your 5-star review Maurice!
Google Review
- March 29, 2019
Response from the owner Replied: Thank you for your 5-star review Sue!
Google Review
- March 28, 2019
Response from the owner Replied: Thank you for your 5-star review David!
Google Review
- March 28, 2019
Response from the owner Replied: Thank you for your 5-star review Wendy!
Google Review
- March 27, 2019
Best car buying experience I have ever had. Hands down! I knew the car I wanted and they found it and worked with me to get me the deal I wanted. I drove from Mooresville to buy the car and the car was detailed, the paperwork was ready and I was in and out of the dealership in record time. Super...
Response from the owner Replied: Thank you for your 5-star review Sam! We are happy you had a great experience with Lori and we appreciate your recommendation!
Google Review
- March 26, 2019
Thanks for the excellent service on the purchase of my GLE. I was under a time constraint and Lori Culler had me in and out within 1.5 hours! She did an exceptional job with all the details. Thanks again!
Response from the owner Replied: Thank you for your 5-star review Chip! We are happy you had an excellent car-buying experience with us and we hope you are enjoying your new GLE!
Google Review
- March 25, 2019
Great customer service and excellent car service. MB of W-S associates greeted me in the service area and had me set-up for service and departing in a loaner in no time. The car was serviced and all items addressed and work clearly explained. When I returned for pick-up, I was greeted by name and my...
Response from the owner Replied: Thank you for your 5-star review Sallie! We are happy you had a wonderful experience with our Service and we appreciate your recommendation!
Google Review
- March 25, 2019
Response from the owner Replied: Thank you for your 5-star review Elizabeth!
Google Review
- March 23, 2019
Very good experience thank you Mercedes of Winston-Salem
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- March 22, 2019
Absolutely LOVE Mercedes Benz of Winston Salem! Gene in the service department is wonderful and always goes above and beyond! I would not dream of going anywhere else! :)
Response from the owner Replied: Thank you for your 5-star review Joan! We are happy you had a wonderful experience with Gene and we appreciate your kind feedback!
Google Review
- March 20, 2019
Response from the owner Replied: Thank you for your 5-star review Josh!
Google Review
- March 19, 2019
Response from the owner Replied: Denise, we're grateful for this review. Please let us know whenever we can lend a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- March 15, 2019
The vehicle I purchased was a 2018 CPO GLS 450. Dealer contact Allie was attentive and was very fair in our dealing. I could not have been more satisfied with the whole process. When I went to pick up the vehicle, dealer rep Mark took time away from sales to sit in the vehicle and go over all the...
Response from the owner Replied: Thank you for your 5-star review Rick! We are happy you had a great experience with Allie and Mark, and we hope you love your new GLS 450!
Google Review
- March 15, 2019
Awesome service. They treated me like royalty.
Response from the owner Replied: Thank you for your 5-star review! We are happy you had an awesome experience with our Service!
Google Review
- March 15, 2019
Well this was the 1st time I've purchased a vehicle sight unseen & all through email. Allie Phillips was a pleasure to work with & responded in a timely manner. I felt comfortable & confident throughout the purchase process. Thank You to Mercedes Benz of Winston-Salem & Allie Phillips!
Response from the owner Replied: Thank you for your 5-star review Donald! We are very happy you had a wonderful experience with Allie and we hope you enjoy your new vehicle!
Google Review
- March 15, 2019
As usual, it was a great experience when I visited Mercedes of Winston-Salem on March 14th 2019. Jean Walker our Customer Service Representative was great as usual. Gene is always kind, concerned and hospitable. He always want to make sure that we are totally satisfied. I believe that the...
Response from the owner Replied: Thank you for your 5-star review! We are happy you had a great visit with us last Thursday! We appreciate your trust in our Mechanics and we are grateful for your positive feedback on our Service Department!
Google Review
- March 14, 2019
Response from the owner Replied: Thank you for your 5-star review Angela! We appreciate the great rating!
Google Review
- March 13, 2019
Prompt professional services.
Response from the owner Replied: Thank you for your 5-star review Chip!
Google Review
- March 12, 2019
Best service. Best people
Response from the owner Replied: Thank you for your 5-star review Sallie!
Google Review
- March 12, 2019
Response from the owner Replied: Thank you for your 5-star review Alice!
Google Review
- March 07, 2019
Response from the owner Replied: We're grateful for your review, Lynn. If you need anything, feel free to get in touch. -The Mercedes Benz of Winston Salem Team
Google Review
- March 07, 2019
The service was great! Everyone was really nice and friendly.
Response from the owner Replied: Thank you for your 5-star review Gerry! We appreciate your kind words about our staff and we are happy you had a great experience!
Google Review
- March 06, 2019
Response from the owner Replied: Thank you for your 5-star review Martin! We appreciate the great rating!
Google Review
- March 05, 2019
As always, the service is top notch! Terry communicated enough (but not too much) to keep me on top of what was happening. My car was picked up and delivered VERY punctually by a profession, personable driver. A First Class experience all around!!
Response from the owner Replied: Thank you for your 5-star review Mary anne! We are happy you had a fantastic experience with our service team and appreciate your feedback!
Google Review
- February 28, 2019
Response from the owner Replied: Thank you for your positive review Ben!
Google Review
- February 28, 2019
Excellent service!
Response from the owner Replied: Thank you for your 5-star review Sam!
Google Review
- February 28, 2019
Allie and the entire staff at Mercedes Benz of Winston-Salem were amazing. The deal was easy, all the paperwork was done before I got there and the entire sales transaction was prefectly smooth! Would definitely recommend this dealership to anyone looking for a new or pre-owned vehicle!
Response from the owner Replied: Thank you for your 5-star review Page! We are happy your had a wonderful experience with Allie and the rest of the Staff! We appreciate the recommendation!
Google Review
- February 28, 2019
Mark Kendall was an extremely good salesman and made the entire transaction very easy. The Lexus LS460 was as advertised. No surprises.
Response from the owner Replied: Thank you for your 5-star review Jim! We appreciate the great rating and we are glad you had a great experience with Mark!
Google Review
- February 28, 2019
Customer Service was amazing. Brought the item to me since I couldn't get to the dealer. They really go above and beyond.
Response from the owner Replied: Thank you for your 5-star review Brian!
Google Review
- February 28, 2019
Excellent
Response from the owner Replied: Thank you for your 5-star review David!
Google Review
- February 28, 2019
This was the best car buying experience I have ever had. Allie and Lori were phenomenal. From the minute I called to get a quote I was given straightforward and prompt information. They LISTENED to me and when I told them my budget they found my dream car within minutes. I picked it up 48 hours...
Response from the owner Replied: Thank you for your 5-star review Sue! We are happy you had an awesome experience with Allie and Lori and we appreciate the great feedback!
Google Review
- February 28, 2019
Hit a deep pot hole at 5pm, called Chris in service at 5:05pm, he guided me about safe driving given the red warning light, at dealership by 5:30, Chris had a loaner car ready and the car was ready with a new tire and all cleaned up by 10am the following morning. It doesnt get better than that....
Response from the owner Replied: Thank you for your 5-star review Dianne! We are very happy that Chris and the service team could assist you and get your vehicle back on the road!
Google Review
- February 27, 2019
Response from the owner Replied: Thank you for your 5-star review Betty!
Google Review
- February 26, 2019
Response from the owner Replied: Thank you for your 5-star review Erica!
Google Review
- February 26, 2019
Customer Service was amazing. Brought the item to me since I couldn't get to the dealer. They really go above and beyond.
Response from the owner Replied: Thank you for your 5-star review Brian!
Google Review
- February 25, 2019
Response from the owner Replied: Thank you for your 5-star review Ana!
Google Review
- February 25, 2019
Everyone at Mercedes-Benz of Winston Salem is always kind and helpful and always just make you want to be there!
Response from the owner Replied: Thank you for your 5-star review Sharon! We appreciate your friendly words about our Staff!
Google Review
- February 25, 2019
Response from the owner Replied: Thank you for your 5-star review Penny!
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for your 5-star review! We appreciate the great rating!
Google Review
- February 21, 2019
Response from the owner Replied: Thank you for your 5-star review Hill!
Google Review
- February 18, 2019
Response from the owner Replied: Thank you for your 5-star review Amy!
Google Review
- February 14, 2019
Had a great experience at the dealership they repaired my oil cooler on my 09 E320 diesel and did an amazing job, thank you Daryl for all your great advice and help!
Response from the owner Replied: Thank you for your 5-star review Deidre! We are happy that you had a great experience and we are glad Daryl was able to assist you!
Google Review
- February 11, 2019
Response from the owner Replied: Thank you very much for your 5-star review Carl!
Google Review
- February 09, 2019
Response from the owner Replied: Thank you for your positive review Brenda!
Google Review
- February 08, 2019
Response from the owner Replied: Thank you for your positive review Ben!
Google Review
- February 07, 2019
I had a small issue with my car while visiting from out of town. I called MB of Winston-Salem at 8 in the morning and they said sure bring it in and we will work you in. Although they had a busy schedule of regular appointments they worked me in that morning and serviced my vehicle before noon. They...
Response from the owner Replied: Thank you for your 5-star review Jim! We appreciate your great rating, and we are very happy are Service Team delivered you a professional and efficient experience.
Google Review
- February 07, 2019
Allie and the entire staff at Mercedes Benz of Winston-Salem were amazing. The deal was easy, all the paperwork was done before I got there and the entire sales transaction was prefectly smooth! Would definitely recommend this dealership to anyone looking for a new or pre-owned vehicle!
Response from the owner Replied: Thank you for your 5-star review Page! We are happy your had a wonderful experience with Allie and the rest of the Staff! We appreciate the recommendation!
Google Review
- February 07, 2019
Mark Kendall was an extremely good salesman and made the entire transaction very easy. The Lexus LS460 was as advertised. No surprises.
Response from the owner Replied: Thank you for your 5-star review Jim! We appreciate the great rating and we are glad you had a great experience with Mark!
Google Review
- February 07, 2019
The best part about owning acMercedes is the superb service at Mercedes Winston Salem and the professional service representatives like Kris Buckles.
Response from the owner Replied: Thank you for your 5-star review Randolph! We are glad you had a superb experience with our Service Representatives!
Google Review
- February 07, 2019
David H. was amazing throughout the car shopping process for us. He stayed late our first day on the lot just to answer questions. He was very relatable as a person which put us at ease in buying a car. He was never pushy and was always available throughout the buying process and even after when we...
Response from the owner Replied: Thank you for your 5-star review Nathaniel! We are very happy you had a great experience with David and we hope you are enjoying your new vehicle!
Google Review
- February 07, 2019
Response from the owner Replied: Thank you for your 5-star review Phil! We appreciate the great rating!
Google Review
- February 06, 2019
Great professional staff.
Response from the owner Replied: We appreciate this review, Jim! If you need anything, be sure to give us a call. -The Mercedes Benz of Winston Salem Team
Google Review
- February 06, 2019
Response from the owner Replied: Thank you for your 5-star review Rosa! We appreciate the great rating!
Google Review
- February 05, 2019
Response from the owner Replied: Thank you for your 5-star review Yolanda! We appreciate the great rating!
Google Review
- February 05, 2019
I live in Charlotte but Kris Buckles and his Winston-Salem team make the service experience, which includes pick up and drop off of my vehicle, as stress free and painless as possible!
Response from the owner Replied: Thank you for your 5-star review David! We are happy you had a fantastic experience with Kris and our Service! We appreciate your awesome feedback!
Google Review
- February 05, 2019
Response from the owner Replied: Thank you for your 5-star review Joy!
Google Review
- February 05, 2019
Response from the owner Replied: Thank you for your 5-star review Naeem!
Google Review
- February 04, 2019
Excellent service!
Response from the owner Replied: Thank you for your 5-star review Sam!
Google Review
- February 04, 2019
Everyone at the service center was exceptional. Gene kept me informed about my car and when I couldnt get back due to sons injury he was sooo understanding and told me to take my time. WOW they truly impressed me and I look forward to visiting again for my regular service appointment....
Response from the owner Replied: Thank you for your 5-star review Caroline! We are very happy you had a great experience with Gene and our Service Department!
Google Review
- February 01, 2019
Response from the owner Replied: Thank you for your 5-star review Marcus!
Google Review
- January 31, 2019
I have had nothing but impeccable service from Mercedes of Winston-Salem. Terry is always great. I came in without an appt. was greated and helped right away. I was expecting to be there for a while, as you should be expected on a walk in service, and was in and out fast. Many have tried to...
Response from the owner Replied: Thank you for your 5-star review Christa! We appreciate your awesome feedback about our Service Department and we hope to continue delivering you top-notch work!
Google Review
- January 31, 2019
Response from the owner Replied: Thank you for your 5-star review Ana!
Google Review
- January 31, 2019
Was able to bring the car in the same day I called. Gene W was a delight to work with. Still chocked that I was offer a loaner. Will definitely go back.
Response from the owner Replied: Thank you for your 5-star review Lucy! We are glad you had an excellent experience working with Gene!
Google Review
- January 31, 2019
By far the easiest car purchase that I have ever made.
Response from the owner Replied: Thank you for your 5-star review Chris!
Google Review
- January 31, 2019
Response from the owner Replied: Thank you very much for your 5-star review!
Google Review
- January 30, 2019
Always a great job!
Response from the owner Replied: Thank you for your 5-star review David!
Google Review
- January 30, 2019
prefect sevcies i bought 3 cars total
Response from the owner Replied: We appreciate you taking time to show your support, Lu. Whenever we can lend a hand, be sure to let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- January 30, 2019
This Mercedes Benz Service Center is worth the drive. They treat you like family and do outstanding work. I would never want to take my car anywhere else.
Response from the owner Replied: Thanks for putting your trust in us, Richard. We're always glad to be of assistance in any way we can. -The Mercedes Benz of Winston Salem Team
Google Review
- January 30, 2019
I recently purchased my S550 from this place and the sales rep that I had was Matt Burchette. He is definitely the worst salesperson Ive ever met. He did not sell the car whatsoever. During the entire test drive, the only conversation he had was to tell me where to turn. Other than that, he was...
Response from the owner Replied: Let me start by sincerely apologizing for the experience you had with our dealership and also thank you for giving us your business, in spite of what sounds like, some reasons not too. I can promise you this is not the type of image or mode of conducting business our management team believes to be acceptable. If you would be willing, I'd love for you to contact me personally to discuss this further by phone or email, whichever you prefer, and see if we can find a way to improve your experience and hopefully your view of our dealership as well. Here is my email and direct number THOOKER@MBWINSTONSALEM.COM (336)413-3642.-Tommy Hooker
Google Review
- January 30, 2019
Best car purchase I have experienced. Never thought it was possible to spend less than an hour at a dealership but from arrival to out the door with new car in under an hour. Kim was a pleasure to work with and all paperwork was ready to go as promised.
Response from the owner Replied: Thank you for your 5-star review Chris! We are very happy that you had an excellent car-buying experience and we hope you are loving your new car!
Google Review
- January 30, 2019
The service at this dealership is outstanding. Everyone is so nice and helpful. Service work that is done is always thorough and my car is always very clean when I pick up. Terry Shackelford is and has always been just a great service assistant. He looks after my needs and knows if I havent bought...
Response from the owner Replied: Thank you for your 5-star review Terry! We are happy you have had excellent experiences with Terry, and we appreciate your friendly feedback about our Service and Staff!
Google Review
- January 30, 2019
Was well pleased with the service
Response from the owner Replied: Thank you for your 5-star review David!
Google Review
- January 30, 2019
Super and trustworthy service every single time.
Response from the owner Replied: Thank you for your 5-star review Royer!
Google Review
- January 29, 2019
Friendly customer service. Being a woman they dont make me feel like a dumb blond!
Response from the owner Replied: Thank you for your 5-star review Ed and Debbie!
Google Review
- January 29, 2019
Response from the owner Replied: Thank you for your 5-star review Karen!
Google Review
- January 24, 2019
I recently purchased my S550 from this place and the sales rep that I had was Matt Burchette. He is definitely the worst salesperson Ive ever met. He did not sell the car whatsoever. During the entire test drive, the only conversation he had was to tell me where to turn. Other than that, he was...
Response from the owner Replied: Let me start by sincerely apologizing for the experience you had with our dealership and also thank you for giving us your business, in spite of what sounds like, some reasons not too. I can promise you this is not the type of image or mode of conducting business our management team believes to be acceptable. If you would be willing, I'd love for you to contact me personally to discuss this further by phone or email, whichever you prefer, and see if we can find a way to improve your experience and hopefully your view of our dealership as well. Here is my email and direct number THOOKER@MBWINSTONSALEM.COM (336)413-3642.-Tommy Hooker
Google Review
- January 24, 2019
Response from the owner Replied: Thank you for your 5-star review Daluis!
Google Review
- January 23, 2019
Response from the owner Replied: Thank you for your 5-star review Jeannie!
Google Review
- January 23, 2019
Response from the owner Replied: Thank you for your 5-star review Debby!
Google Review
- January 22, 2019
Mercedes Benz of Winston-Salem and Mercedes Benz of Greensboro are excellent in all areas from sales to service. Professional and extremely courteous in all they do.
Response from the owner Replied: Thank you for your 5-star review Dede! We appreciate the kind words on our sales and service!
Google Review
- January 21, 2019
Response from the owner Replied: Thank you for your positive review Marc! We appreciate your feedback!
Google Review
- January 21, 2019
Response from the owner Replied: Thank you for your 5-star review Scott!
Google Review
- January 19, 2019
Best car purchase I have experienced. Never thought it was possible to spend less than an hour at a dealership but from arrival to out the door with new car in under an hour. Kim was a pleasure to work with and all paperwork was ready to go as promised.
Response from the owner Replied: Thank you for your 5-star review Chris! We are very happy that you had an excellent car-buying experience and we hope you are loving your new car!
Google Review
- January 18, 2019
It is always a pleasure to have my car serviced here!
Response from the owner Replied: Thank you for your 5-star review James! We are happy that our professional service team provided you with a great experience!
Google Review
- January 17, 2019
Excellent customer service
Response from the owner Replied: Thank you for your 5-star review and great feedback Darrion!
Google Review
- January 16, 2019
Response from the owner Replied: Thank you for the great review, David! Feel free to let us know if we can be of assistance. -The Mercedes Benz of Winston Salem Team
Google Review
- January 16, 2019
Excellent parts department
Response from the owner Replied: Vernon, thank you for taking a moment to leave this review. If we can lend a hand again, please reach out. -The Mercedes Benz of Winston Salem Team
Google Review
- January 15, 2019
People treat you with respect even if you can't afford a seventy thousand dollar car. The service was quick and there are a lot of perks for buying a car with them directly.
Response from the owner Replied: Thank you for your 5-star review Everett! We appreciate you sharing your positive experience!
Google Review
- January 12, 2019
Response from the owner Replied: Thank you for your 5-star review Paul!
Google Review
- January 11, 2019
I came in for a transmission service. The dealership is very clean and well layed out, easy to enter and with comfortable waiting areas. The staff is very professional and customer oriented. Numerous times I was asked if there was anything I needed. I was basically kept apprised of my service...
Response from the owner Replied: Thank you for your 5-star review Charles! We are very happy to hear you had a wonderful experience with our Service Department and staff! Please do not hesitate to contact us if you have any automotive questions in the future!
Google Review
- January 10, 2019
Warranty work was done promptly with good communications on completion. Friendly people.
Response from the owner Replied: Thank you for your 5-star review Dale!
Google Review
- January 10, 2019
Response from the owner Replied: Thank you for your 5-star review Bonnie!
Google Review
- January 08, 2019
Response from the owner Replied: We appreciate you taking time to show your support, Lu. Whenever we can lend a hand, be sure to let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- January 08, 2019
prefect sevcies i bought 3 cars total
Response from the owner Replied: We appreciate you taking time to show your support, Lu. Whenever we can lend a hand, be sure to let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- January 08, 2019
Highly recommend this dealership.Courteous, friendly and professional staff!!
Response from the owner Replied: Thanks for spreading the word about our kind and professional service, Liam. We're always happy to work with you! -The Mercedes Benz of Winston Salem Team
Google Review
- January 08, 2019
This Mercedes Benz Service Center is worth the drive. They treat you like family and do outstanding work. I would never want to take my car anywhere else.
Response from the owner Replied: Thanks for putting your trust in us, Richard. We're always glad to be of assistance in any way we can. -The Mercedes Benz of Winston Salem Team
Google Review
- January 07, 2019
Excellent customer service provided for an incredibly positive experience. The WSNC Mercedes Service Team exceeded my expectations once again. Gene and Lee helped ease any anxiety and kept me well informed of service completion status. Everything was resolved in one day and I couldnt have asked for...
Response from the owner Replied: Thank you for your 5-star review Jess! We are thrilled that our Service Department exceeded your expectations and we are glad that Gene and Lee were able to offer their professional assistance while your service was completed.
Google Review
- January 07, 2019
Terry and Craig have been taking care of the service of my ML 350 for about 4 years now. Everytime the service is performed the car runs and drives like a new one. Very satisfied with my experiance.
Response from the owner Replied: Thank you for your 5-star review Russell! We appreciate your loyalty over the years and we are happy our Service Department has consistently delivered their best work to your ML 350!
Google Review
- January 06, 2019
Outstanding customer service! I would recommend them for service work.
Response from the owner Replied: Thank you for your 5-star review Jim! We appreciate your recommendation of our Service Department!
Google Review
- January 05, 2019
Always a great job!
Response from the owner Replied: Thank you for your 5-star review David!
Google Review
- January 04, 2019
Such a great experience dealing with Mercedes of Winston-Salem. Stewart and Lori were so wonderful to deal with and helped me get the perfect car. Would absolutely recommend to anyone looking to buy a new car!!
Response from the owner Replied: We're so happy to see this, Sarah! Thanks for spreading the word about our great team here. We're always here if you have questions! -The Mercedes Benz of Winston Salem Team
Google Review
- January 03, 2019
Response from the owner Replied: Thank you for your 5-star review Matthew!
Google Review
- January 03, 2019
Response from the owner Replied: Thank you for your 5-star review Costanza!
Google Review
- January 02, 2019
Response from the owner Replied: Charles, thanks for the review. If we can assist you in the future, just give us a call. -The Mercedes Benz of Winston Salem Team
Google Review
- January 02, 2019
Normally have received excellent service but this time was not happy. My car is an electric car and was left overnight as usual so it can be recharged since I drive from Burlington, NC. Car was not totally charged, had to leave an additional day, received car not 100% charged the second time but...
Response from the owner Replied: We'd like to apologize that your last experience didn't hit the five-star standard we usually do, Rick. We'll be looking into this instance, because we're always looking to improve. We hope you'll remember us in the future for all the quality work we've done in the past. -The Mercedes Benz of Winston Salem Team
Google Review
- January 02, 2019
Excellent experience!!!!
Response from the owner Replied: Thank you for your 5-star review Ricky! We are happy to hear that you had an excellent experience with us!
Google Review
- January 02, 2019
Response from the owner Replied: Thank you for your 5-star review Idolf!
Google Review
- January 02, 2019
Our contact was great, kept us very informed throughout the five hour service call.At issue is the fact that when I mentioned my brakes were squealing (at 10k miles!) I was told that Mercedes had come out with a new brake pad because the ones on my model had been having issues. REALLY???? Seems that...
Google Review
- December 31, 2018
Response from the owner Replied: Thank you for your 5-star review Jeff!
Google Review
- December 31, 2018
Response from the owner Replied: Thank you for your 5-star review Kerry!
Google Review
- December 31, 2018
Excellent service. This was our first Mercedes-Benz buying experience, and wont be the last. In and out quickly. Very streamlined. No hassles or any uncomfortable back and forth bargaining. Spotless vehicles. Some of the most professional sales staff I've ever worked with. Matt Burchette was...
Response from the owner Replied: Thank you for your 5-star review Adam! We are very happy to hear you had a fantastic car-buying experience with Matt and the rest of our sales staff! Please do not hesitate to give us a call if you have any questions and we look forward to doing business with you again in the near future!
Google Review
- December 30, 2018
Great buying experience. The sales team was very knowledgable, caring and upfront. One of the best buying experiences. I would highly recommend this dealer. Thank you guys for all your hard work.
Response from the owner Replied: Thank you for the 5-star review Jennifer! We appreciate your recommendation and we are glad you had a great car-buying experience!
Google Review
- December 28, 2018
Response from the owner Replied: Thank you for your 5-star review Manuel!
Google Review
- December 27, 2018
Dealing with these guys for almost two and a half years now. Extremely professional and courteous. Always service/fix our car on time. Provide us with pick and drop service whenever we need.
Response from the owner Replied: Thank you for your 5-star review Ahmar! We appreciate your loyalty to us over the years and we are happy you have always had a professional and courteous experience with us!
Google Review
- December 27, 2018
Best Service by far than any other Dealer
Response from the owner Replied: Thank you for your 5-star review Mario!
Google Review
- December 27, 2018
Had am awesome experience once again while working with Kim Taylor and team! Thanks for assisting with the upgrade from the c250 to the c300!
Response from the owner Replied: Thank you for your 5-star review Pamela! We are happy that we could assist you in upgrading to the c300!
Google Review
- December 27, 2018
Went to look at 2019 GLE. Not very helpful, went to another dealership in Charlotte
Response from the owner Replied: It's concerning to hear this, because it certainly doesn't reflect the five-star standard we're known for. We wish we had more details as to how we could've improved your experience. -The Mercedes Benz of Winston Salem Team
Google Review
- December 26, 2018
Response from the owner Replied: Camilla, thank you for showing your support. If we can ever lend a hand, please contact us. -The Mercedes Benz of Winston Salem Team
Google Review
- December 26, 2018
Response from the owner Replied: We appreciate all your support, Charles. Just let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- December 24, 2018
Response from the owner Replied: Diane, thanks for the support! If we can ever lend a hand, please let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- December 21, 2018
Google Review
- December 20, 2018
Response from the owner Replied: Thank you for your 5-star review Todd!
Google Review
- December 20, 2018
Gene worked me in on very short notice, one hour, and took care of my problem right away. I could not ask for better service. Great experience.
Response from the owner Replied: Thank you very much for your 5-star review William!
Google Review
- December 19, 2018
Always friendly and always communicates well with customers.
Response from the owner Replied: It's awesome that you're happy with the service at our place, Sharon. You're great. See you next time. -The Mercedes Benz of Winston Salem Team
Google Review
- December 18, 2018
Response from the owner Replied: Thank you for your 5-star review Paul!
Google Review
- December 14, 2018
Response from the owner Replied: Thank you for your 5-star review Janet!
Google Review
- December 14, 2018
Quick, friendly, adequate, and accurately executed my requests
Response from the owner Replied: Thank you for your 5-star review Brandon!
Google Review
- December 13, 2018
Response from the owner Replied: Thank you for your 5-star review Lakisha!
Google Review
- December 13, 2018
Chris B in the service dept is awesome!!! Id buy another car from there just for his service!!
Response from the owner Replied: Thank you for your 5-star review Sandy!
Google Review
- December 06, 2018
Mercedes Benz of Winston-Salem, NC has THE most courteous, professional and CLEAN service center. It truly makes me proud to be a part of their family. Of course the cats ate amazing but having the red carpet treatment is what sets them above and apart from the other dealers. They have NO...
Response from the owner Replied: It's wonderful that you're so happy with the service center at our place, Kandiis! That's truly so great to hear. You're hands down the best. See you next time. -The Mercedes Benz of Winston Salem Team
Google Review
- December 06, 2018
Mercedes Benz of Winston-Salem treat me lik3 like I am the only one that matters - everyone is so nice & friendly and I dont want to for anything when taking the car in for service - (unless maybe an AMG S63)
Response from the owner Replied: We're so grateful to hear that you feel so taken care of here, Cindy. That's music to our ears. Next time you need anything at all, we're here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- December 04, 2018
Friendly and professional
Response from the owner Replied: Thank you very much for your 5-star review Les!
Google Review
- December 03, 2018
Response from the owner Replied: Thank you for your 5-star review Susan!
Google Review
- December 01, 2018
Great buying experience. The sales team was very knowledgable, caring and upfront. One of the best buying experiences. I would highly recommend this dealer. Thank you guys for all your hard work.
Response from the owner Replied: Thank you for the 5-star review Jennifer! We appreciate your recommendation and we are glad you had a great car-buying experience!
Google Review
- November 30, 2018
Service was excellent .
Response from the owner Replied: Melissa, you may have accidentally gave us a Negative 1-star review. We are very happy to hear that you had an excellent experience with our service and we appreciate you taking the time to share your feedback with us! We would love it if you had a chance to change this to a Positive review to reflect your true experience! Thank you!
Google Review
- November 30, 2018
Response from the owner Replied: Thank you for the 5-star review S.B.
Google Review
- November 30, 2018
John Worney and the staff st Mercedes Benz of Winston Salem were very professional and displayed great customer in providing a seamless car buying experience.
Response from the owner Replied: Thank you for your 5-star review Gavin!
Google Review
- November 29, 2018
Response from the owner Replied: Thank you for your 5-star review Sarah!
Google Review
- November 29, 2018
Response from the owner Replied: Thank you for your 5-star review Greg!
Google Review
- November 29, 2018
Service was excellent .
Response from the owner Replied: Melissa, you may have accidentally gave us a Negative 1-star review. We are very happy to hear that you had an excellent experience with our service and we appreciate you taking the time to share your feedback with us! We would love it if you had a chance to change this to a Positive review to reflect your true experience! Thank you!
Google Review
- November 29, 2018
Response from the owner Replied: Thank you for your 5-star review Malti!
Google Review
- November 27, 2018
Family owned and super friendly employees. I received a very fair deal on a used car. Hot Chocolate I was given was great,as it was a cold morning. I will go here first the next time I'm looking to buy a car.
Response from the owner Replied: Thank you for such a wonderful 5-star review Tony! We are very happy that we could accommodate you, and we hope you enjoy your new pre-owned vehicle!
Google Review
- November 23, 2018
Response from the owner Replied: Thank you for your 5-star review Carrie!
Google Review
- November 23, 2018
Response from the owner Replied: Thank you for the 5-star review Marla!
Google Review
- November 21, 2018
Nice people
Response from the owner Replied: Thank you for the 5-star review Lashondrea!
Google Review
- November 20, 2018
Response from the owner Replied: Thank you Diane for the 5-star review!
Google Review
- November 17, 2018
Response from the owner Replied: Thank you for the 5-star review Cheryl!
Google Review
- November 17, 2018
The people in this Mercedes location are nice and pleasant to work with. The only thing I would recommend is both Raleigh and Charlotte Mercedes always have coupons and discounts for service. I feel the Winston-Salem location should do the same.
Response from the owner Replied: Thank you for taking the time to share your positive feedback with us Hannah! We appreciate it!
Google Review
- November 16, 2018
Response from the owner Replied: Galvin, thank you for taking the time to rate us 5-stars! We appreciate your positive feedback!
Google Review
- November 15, 2018
Great service...highly recommend
Response from the owner Replied: Thank you for your 5-star review Rick! We are very happy that you had a great experience with our Service and appreciate your recommendation!
Google Review
- November 14, 2018
Response from the owner Replied: Thank you for your 5-star review Dilip!
Google Review
- November 09, 2018
Response from the owner Replied: Thank you for your 5-star review Dr. Udoka!
Google Review
- November 08, 2018
Response from the owner Replied: Thank you for your 5-star review Lolita!
Google Review
- November 08, 2018
Had a great experience at this dealership. Ill give them 5 stars with no problem.. customer service was awesome. I just suggest them to make sure when they put an used vehicle for sale( thats was I bought), this vehicle needs NOTHING but a new owner.
Response from the owner Replied: Thank you for the awesome 5-star review Paulo! We appreciate you taking the time to share your positive feedback with us!
Google Review
- November 07, 2018
Very professional and courteous staff. Gene was very helpful explaining what needed to be done and kept me up to date on everything. Very appreciative of courtesy car. My car was returned clean and everything set the same as before service. Gaill Walters
Response from the owner Replied: We're always happy to help out when we can, Fred. Thanks for taking the time to leave a kind review like this for us. See you again next time you need anything! -The Mercedes Benz of Winston Salem Team
Google Review
- November 06, 2018
I went in for Service on my 2016 C300. The service rep was very nice but I wish he had gone over all that was done to my car, I.e., what exactly is included in a Service A. He told me they also needed to do a Campaign Service on my audio but didnt tell me exactly what that was. He was quick to get...
Response from the owner Replied: Sorry to hear that you didn't get a great impression of the five-star standard of service we're known for, Lori. You should never feel rushed when you come see us, and you should always leave with a solid understanding, and we apologize because that didn't seem to be the case here. Hope you'll give us another shot in the future. -The Mercedes Benz of Winston Salem Team
Google Review
- November 06, 2018
Response from the owner Replied: Happy to see this excellent review, Frederick! Please give us a call if we can lend a hand in the future. -The Mercedes Benz of Winston Salem Team
Google Review
- November 05, 2018
Response from the owner Replied: Suzanne, thank you for showing your support. Please reach out whenever we can lend a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- November 03, 2018
The best! In taking my car in to picking it up everything went as advertised. No surprises. Gene in the service department took care of everything that was needed to be done Correctly.
Response from the owner Replied: We're always happy to make sure that the experience moves smoothly! It was our pleasure to help out. If there's ever anything else we can do for you, please let us know. We're always here for you! -The Mercedes Benz of Winston Salem Team
Google Review
- November 02, 2018
Very professional and courteous staff. Gene was very helpful explaining what needed to be done and kept me up to date on everything. Very appreciative of courtesy car. My car was returned clean and everything set the same as before service. Gaill Walters
Response from the owner Replied: We're always happy to help out when we can, Fred. Thanks for taking the time to leave a kind review like this for us. See you again next time you need anything! -The Mercedes Benz of Winston Salem Team
Google Review
- November 02, 2018
Response from the owner Replied: We appreciate this review, Charita! Feel free to let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google Review
- November 02, 2018
Response from the owner Replied: Janet, thank you for this review! If we can lend a hand with anything, please feel free to contact us. -The Mercedes Benz of Winston Salem Team
Google Review
- October 30, 2018
Staff is very knowledgeable and friendly!! Fast service in and out!
Response from the owner Replied: Christopher, we appreciate the rating. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 30, 2018
Friendly helpful service.
Response from the owner Replied: Thank you for your support, Marie. Let us know the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- October 30, 2018
Talk about going above and beyond. My wife got a flat today with our little one and we have John a call. He hasnt even sold us a car yet but did not hesitate to see what he could do. Within the hour the service manager Chad was at the car in his shirt and tie changing the tire and taking the damaged...
Response from the owner Replied: It's amazing to hear that you were so happy with Chad's service, Christopher. That's music to our ears! He was more than glad to help, and we're thrilled that you felt taken care of by him. Thanks for the recommendation, and if you need anything else, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 30, 2018
Great experience with a welcoming atmosphere! I bought a used 4Runner there and it was a seamless process from a friendly staff. Well priced, friendly team-driven service, flexible around my needs, and helped closed up all the loose ends in the few days after purchasing. They even took my...
Response from the owner Replied: It's fantastic that your experience was smooth and pleasant, Andrew -- that's awesome to hear. We're so glad you felt welcomed and taken care of. Enjoy your 4Runner and drive safe! -The Mercedes Benz of Winston Salem Team
Google Review
- October 30, 2018
Response from the owner Replied: Morris, we're grateful for your review. Please contact us if we can assist you with anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 27, 2018
Kris Buckles is awesome. Always polite, considerate, and pays great attention to detail.
Response from the owner Replied: You're awesome, Lincoln. So happy to hear you had a great experience here with Kris. Next time you need anything, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 27, 2018
Response from the owner Replied: Ingrid, thank you for the support. If there's ever anything else you need, feel free to let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- October 27, 2018
Everyone is always courteous and very helpful. I enjoy working with Gene
Response from the owner Replied: It's awesome that you're consistently happy with the service here, David. That makes us so glad. See you next time. -The Mercedes Benz of Winston Salem Team
Google Review
- October 27, 2018
I was not put in a loaner car until the last 2 days of repair. I also think repairs over priced. I also think Mercedes should have paid for the repairs. I bought a vehicle that was a lemon. I had to replace the motor after 33k miles. At 30k this vehicle had already major engine repairs and 3k more...
Response from the owner Replied: Mr. Clontz, I'm terribly sorry to hear of your bad experience. I can tell you though that buying a luxury car from a Mitsubishi dealer without any warranty is just not ever a good idea. Had you purchased the car from us or any Mercedes dealership, the issue with the engine would have been caught by our certified pre-owned inventory inspection and even if the problem had arisen later, would have been covered by the certified warranty that would extend the warranty on the car. We would have absolutely stood behind the car, had we sold it to you, but do not feel obligated to pay for a new engine for a car that another dealership sold you, knowingly, without warranty. -The Mercedes Benz of Winston Salem Team
Google Review
- October 24, 2018
Response from the owner Replied: Thank you for the 5-star review Norton!
Google Review
- October 23, 2018
Response from the owner Replied: Thank you for your kind feedback David. We appreciate your business.
Google Review
- October 21, 2018
Response from the owner Replied: Thank you Cynthia. We truly appreciate your feedback and look forward to serving you again.
Google Review
- October 18, 2018
Best service department Ive ever dealt with! Light years ahead of all their competition.
Response from the owner Replied: Wow, Brett, this is incredible to hear. Thank you so much. If you need anything else, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 18, 2018
Response from the owner Replied: Rich, were happy to help, and we appreciate your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 18, 2018
Response from the owner Replied: It's great we had the chance to help, Wendan! If you need anything else, be sure to contact us. -The Mercedes Benz of Winston Salem Team
Google Review
- October 17, 2018
Response from the owner Replied: Were glad we could help. Thank you for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 17, 2018
Response from the owner Replied: Thanks, Martha. We appreciate the review. Anytime you want a hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- October 17, 2018
Took my truck in for a state inspection and everyone was courteous and helpful.My inspection was done quick and I paid the bill and left.A++
Response from the owner Replied: It's great that you were happy with your service at our place, Gary. That's music to our ears. Next time you need anything at all, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 12, 2018
By x..! It hut
Response from the owner Replied: You're the best, Francis. Thanks for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 12, 2018
Talk about going above and beyond. My wife got a flat today with our little one and we have John a call. He hasnt even sold us a car yet but did not hesitate to see what he could do. Within the hour the service manager Chad was at the car in his shirt and tie changing the tire and taking the damaged...
Response from the owner Replied: It's amazing to hear that you were so happy with Chad's service, Christopher. That's music to our ears! He was more than glad to help, and we're thrilled that you felt taken care of by him. Thanks for the recommendation, and if you need anything else, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 09, 2018
Response from the owner Replied: Robert, were happy we could help. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- October 09, 2018
Staff is very knowledgeable and friendly!! Fast service in and out!
Response from the owner Replied: Christopher, we appreciate the rating. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 09, 2018
Response from the owner Replied: Chuck, thanks for the rating. Anytime you want a hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- October 07, 2018
Friendly helpful service.
Response from the owner Replied: Thank you for your support, Marie. Let us know the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- October 05, 2018
Kris Buckles is awesome. Always polite, considerate, and pays great attention to detail.
Response from the owner Replied: You're awesome, Lincoln. So happy to hear you had a great experience here with Kris. Next time you need anything, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 04, 2018
I looked for cars in several dealerships in Greensboro but it was until I decided to go to Winston Salem MB where I felt truly valued as a customer. David and his team treated me really nice and worked with me to reach the price I had in budget. Thanks so much!!
Response from the owner Replied: It's so wonderful to hear that you felt cared for and valued here, Memo. We're glad that you enjoyed your service and found exactly what you were looking for. Next time you need a hand, we're always here for you. Thank you! -The Mercedes Benz of Winston Salem Team
Google Review
- October 03, 2018
Great service team and great service experience! MB of Winston-Salem always treats you as #1!
Response from the owner Replied: You are #1, Randy! Glad you got a nice impression of that. Next time you need a hand, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- October 03, 2018
Great experience with a welcoming atmosphere! I bought a used 4Runner there and it was a seamless process from a friendly staff. Well priced, friendly team-driven service, flexible around my needs, and helped closed up all the loose ends in the few days after purchasing. They even took my...
Response from the owner Replied: It's fantastic that your experience was smooth and pleasant, Andrew -- that's awesome to hear. We're so glad you felt welcomed and taken care of. Enjoy your 4Runner and drive safe! -The Mercedes Benz of Winston Salem Team
Google Review
- October 02, 2018
Response from the owner Replied: Were pleased we could help out, June. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- September 30, 2018
Awesome customer service!
Response from the owner Replied: It's nice we could help out, Brad -- were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- September 30, 2018
Mark was a great help in selecting my car. Great customer Service!
Response from the owner Replied: So glad Mark could help you out! We'll pass this along to him -- he'll definitely appreciate it. Thanks for the review! If we can help with anything else, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- September 28, 2018
Response from the owner Replied: Were happy to help, Ethan. Thanks for your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- September 27, 2018
Response from the owner Replied: Were pleased we could help, Andy, and were grateful for your support. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- September 27, 2018
We were greeted promptly at the service entrance, sat down with our advisor and were on our way with a loaner in a few minutes. Our service was performed in a timely matter, car washed and the charges were fair.
Response from the owner Replied: It's fantastic that you had a wonderful experience, Kenny. We couldn't be happier to hear that. Next time you need a hand, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- September 27, 2018
This was my first visit to Mercedes-Benz of Winston-Salem. Gene Walker and the employees of Mercedes-Benz were wonderful! I highly recommend.
Response from the owner Replied: It's fantastic that you had a great visit, Angela -- so happy to hear that. Gene's great, and we're glad you agree! We'll see you next time you need a hand. Thanks for the recommendation. -The Mercedes Benz of Winston Salem Team
Google Review
- September 26, 2018
Response from the owner Replied: Robert, were happy we could help, and were grateful for your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- September 26, 2018
This visit was another great experience, all work was done in a timely manner, and repair explanation was detailed, would recommend this dealership to everyone! Great job!
Response from the owner Replied: Robert, thanks for sharing you were just as impressed by our team. We appreciate it, and let us know if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- September 21, 2018
This dealership exceeds my expectations every time with their exceptional customer service!
Response from the owner Replied: We're always happy to help out, Jazmin, and it means so much to know that you're always impressed by our service! Let us know if there's ever any more we can do for you. -The Mercedes Benz of Winston Salem Team
Google Review
- September 14, 2018
Response from the owner Replied: Were glad to help, David. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- September 12, 2018
Went in for a sbc replacement, Terry was awesome and made sure I was up to date on everything. The whole company within itself was courteous and professional. I appreciate them and will for now on take my car to Mercedes for all of my service needs. Thank you again!
Response from the owner Replied: It's fantastic that you had such a great experience, Jacquese. Terry really is great, and it's nice to hear that you agree. We were happy to help, and if you need anything else in the future, we're always here to lend a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- September 12, 2018
Response from the owner Replied: Were happy we could help out, Alex, and we appreciate your support. Sending you our best wishes. -The Mercedes Benz of Winston Salem Team
Google Review
- September 07, 2018
Staff was very friendly and helpful. Did a good job explaining options for maintenance and the costs.
Response from the owner Replied: It's great that you found just what you were looking for, Josh. We appreciate the great review, and we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- September 06, 2018
Super service and sales!!! Our 4th Mercedes from Mercedes Benz Winston Salem and never dissapointed. Look forward to our next purchase experience.
Response from the owner Replied: It's fantastic that you've had such great experiences here, Kevin -- we love being able to help. Enjoy your fourth Mercedes, and we'll see you next time. -The Mercedes Benz of Winston Salem Team
Google Review
- September 06, 2018
Very polite and professional.
Response from the owner Replied: Jack, were happy we could help, and we appreciate your review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- September 06, 2018
Very convenient and fast service department. Friendly, professional staff. Comfortable waiting area.
Response from the owner Replied: We're happy to hear you loved the service and felt comfortable here, Debbie. Next time you need a hand, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- September 05, 2018
Awesome customer service!
Response from the owner Replied: It's nice we could help out, Brad -- were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- August 31, 2018
I had to get a recall replaced for my 2009 Smart Car. They were very helpful when I called to make the appt. and when I arrived to the service Dept I was greeted with a smile! Really enjoyed the quiet waiting area and especially their coffee/tea/hot water maker! Never seen one of those before! Lol...
Response from the owner Replied: We're so happy to hear you loved everything from the service to the accommodations like coffee and tea, Cathy. It was our pleasure to help you, and it's wonderful that you felt taken care of. If you need a hand, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- August 31, 2018
Great service
Response from the owner Replied: Janice, were happy to help. Thank you for your review. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google Review
- August 31, 2018
Great service as always by all.
Response from the owner Replied: Were glad we could help, Roland. Thank you for your support. Anytime you want a hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 31, 2018
This dealership is the best!!! Very accommodating, efficient, knowledgeable and willing to negotiate!! This is my third Mercedes and this dealership is by far the best!Janet Parker
Response from the owner Replied: You're the best, Janet -- thanks so much! We're always more than happy to talk things out and accommodate you in any way possible. Enjoy your new car, and if you need anything at all, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- August 30, 2018
Great service, wonderful employees, and an overall efficient and pleasurable experience!
Response from the owner Replied: It's fantastic that you had a wonderful experience, Eliza. So glad we were able to help -- if you need anything else, we're here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 30, 2018
Great service. Timely and efficient.
Response from the owner Replied: Thank you, Tamela. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- August 30, 2018
Sales dept. I give a 5,star,the service dept.only a 1,star.I would have to use the word terrible customer service, there is a young lady there sometimes she come's out to help me she's great & the car wash guy.I love to the car
Response from the owner Replied: It's a surprise to us that our service department didn't give you the same exceptional impression that our sales team did, Steve. We invite you to reach out with more feedback, and we'd love another chance to show you our best the next time you need a hand. Thank you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 30, 2018
Very curtious and through.
Response from the owner Replied: Were glad we could help out, Sal, and we appreciate your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- August 30, 2018
Response from the owner Replied: Were glad to help. Thanks for your support. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 27, 2018
Dropped my car for service at the appointed time. It was ready for pick-up on time. Loved the fact that a loner was given so that I could take care of things I needed to take care of.. I am a very satisfied customer.
Response from the owner Replied: It makes our hearts sing that you're satisfied, Vermel -- what more could we ask for? We're thrilled that you're happy and that you're car's now in tip-top condition for you. Drive safely, and if you need anything else, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- August 27, 2018
Response from the owner Replied: Harvey, were happy we could help out, and were grateful for your support. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 24, 2018
Very curtious and through.
Response from the owner Replied: Were glad we could help out, Sal, and we appreciate your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- August 23, 2018
Response from the owner Replied: Thank you so much, Mikhail. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 23, 2018
Response from the owner Replied: Wilson, thank you for your support. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 23, 2018
Response from the owner Replied: Thank you, Annarita. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- August 23, 2018
Very professional establishment. I drove two hours for services and additional work on my car and truck. Very pleasant environment. Mr. Gene is very professional and knowledgeable about his job.
Response from the owner Replied: Thank you for your support, Gregory. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 21, 2018
Response from the owner Replied: Were happy we could help out, Amber. Thank you for your support. We're here for you anytime. -The Mercedes Benz of Winston Salem Team
Google Review
- August 21, 2018
Response from the owner Replied: It's great we had the chance to help out, Phillip. Thank you for your support. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 20, 2018
Greatest service department Ive ever visited, and I thought it was impossible to see a manager roll up his sleves and take care of a customer right in the service lane without hesitation or a disgruntled attitude. Very professional and welcoming. And the receptionist Christine is unmatched with...
Response from the owner Replied: We'll always get our hands dirty so our customers don't have to, John -- it's what we do. Thanks so much for the love for our staff and service. This review is the kind of praise we wish we could hang on our walls! Next time you need us, you know we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- August 20, 2018
Excellent service ! Will be back .
Response from the owner Replied: Thank you so much. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 19, 2018
Mercedes Benz of Winston Salem provides such an EXCELLENT and GREAT service.
Response from the owner Replied: Thanks so much for this fantastic review, Daniel. We're always here to help you out with anything you may need. -The Mercedes Benz of Winston Salem Team
Google Review
- August 19, 2018
Great service, wonderful employees, and an overall efficient and pleasurable experience!
Response from the owner Replied: It's fantastic that you had a wonderful experience, Eliza. So glad we were able to help -- if you need anything else, we're here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 19, 2018
Great service. Timely and efficient.
Response from the owner Replied: Thank you, Tamela. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- August 17, 2018
Response from the owner Replied: Were glad we could help, Dev. Thanks for your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 17, 2018
Always a great experience. Work is completed timely.
Response from the owner Replied: It's fantastic that you're consistently happy with our work, Cassandra. If you need another hand in the future, you know we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- August 17, 2018
Quick, courteous and thorough. No surprises with the service I received.
Response from the owner Replied: So happy you were pleased with your experience. We're always here to help you with anything else you may need in the future -- no surprises! -The Mercedes Benz of Winston Salem Team
Google Review
- August 16, 2018
Mercedes Benz of Winston Salem provides such an EXCELLENT and GREAT service.
Response from the owner Replied: Thanks so much for this fantastic review, Daniel. We're always here to help you out with anything you may need. -The Mercedes Benz of Winston Salem Team
Google Review
- August 16, 2018
I love this place!! The staff are so friendly and service is their priority.
Response from the owner Replied: So happy you feel taken care of here, Julie -- we're always here for you. We appreciate the stellar review! -The Mercedes Benz of Winston Salem Team
Google Review
- August 15, 2018
Response from the owner Replied: It's great we had the chance to help, Randy, and we appreciate your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- August 15, 2018
I was in and out quickly. Everyone was professional. Awesome dealership I would recommend to my friends.
Response from the owner Replied: It's great that we were able to help you efficiently, Ricky. Thanks for the great review and the recommendation, and we're always here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 09, 2018
Always accommodating and quick to help! Such a pleasure and refreshing
Response from the owner Replied: It's incredible that you had a stress-free experience with us, Kelly. If you need a hand with anything else, you know we're always happy to help. -The Mercedes Benz of Winston Salem Team
Google Review
- August 08, 2018
I have owned vehicles and had them serviced for over 30 years. To that end, the Mercedes Benz Dealership in Winston- Salem is far superior to any dealership I have ever used. Moreover, I would also like to extend high praise for Chris-Service Rep who always is a pleasure to work with, attentive to...
Response from the owner Replied: This is the kind of praise we'd like to hang on our walls, Harvey -- thanks so much. It's fantastic that you think we set the bar high, and even better that we hit the mark for you and your car needs. Next time you need a hand, you know we're always here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 08, 2018
Response from the owner Replied: Michael, you're great. Thanks for your review. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 08, 2018
Response from the owner Replied: Glenn, were glad to help, and we appreciate your support. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- August 07, 2018
Response from the owner Replied: Christopher, we appreciate the rating. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 06, 2018
The most polite knowledgeable people Mercedes Benz of Winston Salem. My wife said " they are so nice we need to buy another Mercedes".
Response from the owner Replied: Your wife knows best, Shawn! It's fantastic that you had such a wonderful experience -- we're glad we could help. Next time you need us, you know we're here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 05, 2018
Response from the owner Replied: Gregory, were happy we could help out, and we appreciate your support. Don't hesitate to get in touch if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 05, 2018
Google Review
- August 03, 2018
Great check in experience and communication throughout!
Response from the owner Replied: We're thrilled that you had a wonderful experience, Jason. If you need anything else, we're always here for you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 01, 2018
Sales dept. I give a 5,star,the service dept.only a 1,star.I would have to use the word terrible customer service, there is a young lady there sometimes she come's out to help me she's great & the car wash guy.I love to the car
Response from the owner Replied: It's a surprise to us that our service department didn't give you the same exceptional impression that our sales team did, Steve. We invite you to reach out with more feedback, and we'd love another chance to show you our best the next time you need a hand. Thank you. -The Mercedes Benz of Winston Salem Team
Google Review
- August 01, 2018
Response from the owner Replied: Were glad we could help, Lisa, and were grateful for your review. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- August 01, 2018
I cannot over emphasize the professionalism, the no wasting time, the effectiveness of the whole transaction was amazing. Lori is the person to go to.
Response from the owner Replied: Thanks, German! Your compliments on our professional and efficient service mean a lot. Looking forward to welcoming you back for more soon. -The Mercedes Benz of Winston Salem Team
Google Review
- July 31, 2018
Response from the owner Replied: It's great we had the chance to help out, Cindi -- and we appreciate your support. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- July 31, 2018
Response from the owner Replied: Thanks, Frosty. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- July 30, 2018
Excellent service as usual.
Response from the owner Replied: Were pleased we could help, Karen. Thank you for your support. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google Review
- July 30, 2018
Consistently good service!
Response from the owner Replied: Eddie, were happy we could help out, and were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- July 30, 2018
My dealer, all wonderful things you expect from Mercedes benz!
Response from the owner Replied: Stephen, thank you! We're here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- July 30, 2018
John is great sales person he helped me out with everything And i have no word for sales manager over there he compromised on price with me I bought preowned certified benz c300 and i love my car thanks alottttt guys to make my dreams true
Response from the owner Replied: We do what we do to make dreams come true, Ali. It makes us smile to know that we made you so happy, and John really is great at making the process seamless. Hope you love your new Benz, and we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- July 30, 2018
Response from the owner Replied: Were happy to help, Beverly. Thanks for your review. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- July 29, 2018
There was a young blonde headed girl there that helped and showed us how to get our cell phone to go through the car which was nice ,you have very nice personnel I don't remember the young lady's name but she had blonde hair
Response from the owner Replied: Were glad we could help, Carolyn, and were grateful for your review. If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- July 26, 2018
Consistently good service!
Response from the owner Replied: Eddie, were happy we could help out, and were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- July 26, 2018
Response from the owner Replied: Were glad we could help, Carolyn, and were grateful for your review. If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- July 25, 2018
Terrible customer service! Just purchased my first Mercedes. The service department was slow, confused, unfriendly and didnt have the time to explain any of the work that they performed. I used to own a Lexus and was used to FIRST CLASS service....always! Didnt purchase my Mercedes locally, but...
Response from the owner Replied: First, congratulations on your new Mercedes, Sherry -- so exciting! Second, the impression you got of our service department is certainly not the five-star standard we hold ourselves to. We'd love more details -- you can call us at (336) 760-4580. -The Mercedes Benz of Winston Salem Team
Google Review
- July 24, 2018
Response from the owner Replied: Amy, thanks for your support. We're wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- July 24, 2018
I just love the honesty and the professionalism of the staff, and they also treated me and my wife as if we have been there before and the little things that my wife saw that may have been wrong,they fixed and yes I would recommend to go there and purchase a car.
Response from the owner Replied: Honesty and professionalism are our gold standards, so it warms our hearts to hear this, William. We're overjoyed you and your wife found what you were looking for, and we're always here if you need anything in the future. -The Mercedes Benz of Winston Salem Team
Google Review
- July 21, 2018
My dealer, all wonderful things you expect from Mercedes benz!
Response from the owner Replied: Stephen, thank you! We're here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- July 19, 2018
Excellent service as usual.
Response from the owner Replied: Were pleased we could help, Karen. Thank you for your support. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google Review
- July 19, 2018
Excellent service!!
Response from the owner Replied: Were happy we could help out. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google Review
- July 19, 2018
Everyone was very professional from the time we arrived to the time we picked up our car...From Kris and the young lady that signed us in to coming back with a loner car full of purchases that the same young lady and and the young gentlemen that brought our car around helped us unload and place in...
Response from the owner Replied: Margaret, thanks for your review and for letting us know you felt so well taken care of -- we'll be passing along your compliments. It's wonderful to hear you think so highly of us, and we'll be right here if you need our help again. Till then! -The Mercedes Benz of Winston Salem Team
Google Review
- July 18, 2018
Service staff members are helpful and courteous. Very accommodating.
Response from the owner Replied: Glad our team can always help -- thank you for the vote of confidence. -The Mercedes Benz of Winston Salem Team
Google Review
- July 17, 2018
Response from the owner Replied: Thank you for the five star review. We hope to have the opportunity serve you again.
Google Review
- July 16, 2018
Quality of service is just fine; however, the prices are outrageous. $140 for an oil and filter change. This is why we use independent service whenever possible. Unfortunately, this time we were not in town long enough to set up an appointment.
Response from the owner Replied: Sorry to hear you feel that way, Kim. Our team and products are top quality, which is why our services may tend to be on the pricier side. If you ever need anything, we'd love to welcome you back in and help you out. -The Mercedes Benz of Winston Salem Team
Google Review
- July 16, 2018
Recall was performed quickly and as always a complimentary car wash. Always a great experience!
Response from the owner Replied: We're happy we could give you a great, efficient experience, Dale. Next time you need us, you know we're here for you -- and you'll always drive away in a shiny Benz. -The Mercedes Benz of Winston Salem Team
Google Review
- July 13, 2018
Excellent customer service. Very friendly staff. Have only been twice to see them but every time thus far the staff has been nothing but helpful. Kris has knack for showing he really cares about you and your vehicle which makes it me more confident to keep coming back.
Response from the owner Replied: We're always here to help you, Emily. We know how precious cars are, so you deserve a team you can feel confident in. Kris really is the best -- he truly does care deeply. Next time you need us, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google Review
- July 12, 2018
Response from the owner Replied: Were glad we could help, Warren. Thank you for your support. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- July 11, 2018
Response from the owner Replied: Were happy to help, Beverly, and we appreciate your support. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- July 11, 2018
I always trust my Mercedes dealership with my car's needs. I know that they will do everything to keep me a satisfied customer. My vehicle is 16 years old with over 200,000 miles, but because of the care it's received at the Winston Salem NC dealership, it's still my trusted method of...
Response from the owner Replied: We're grateful for you, Betsy! We know how special and important people consider their cars to be, and we getting to take care of yours for you. We're here for every year and mile to come. -The Mercedes Benz of Winston Salem Team
Google Review
- July 11, 2018
--Gene Walker and his service team are very helpful always understanding ! Thanks
Response from the owner Replied: We're always so happy to help, Dara! Gene really is a master at his trade -- we love to hear that he's an understanding ear to you. We'll see you next time you need a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- July 11, 2018
They were very thorough, I didn't have an appt. and they got to my car very fast , the staff was extremely helpful and polite. The lounge was very comfortable as well.
Response from the owner Replied: It's really wonderful to hear you had an efficient and comfortable visit with us, Joy. We're always here to help you out anytime you need a hand -- the lounge will be waiting for you! -The Mercedes Benz of Winston Salem Team
Google Review
- July 11, 2018
I gave this dealership five stars because of their service department. They were very professional, and went out of their way to accommodate all of my needs. I highly recommend.
Response from the owner Replied: We're grateful for the five stars, Tee, and that you had a great experience with our service department. We'll always go out of our way for our community -- you are our top priority. Thanks for your recommendation, and we'll see you next time you need a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- July 09, 2018
Response from the owner Replied: Miles, were glad to help. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- July 09, 2018
Got me in and out quick. Thanks! Great bunch of people.
Response from the owner Replied: Efficiency is our priority, Brenda! We're always here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- July 09, 2018
John is great sales person he helped me out with everything And i have no word for sales manager over there he compromised on price with me I bought preowned certified benz c300 and i love my car thanks alottttt guys to make my dreams true
Response from the owner Replied: We do what we do to make dreams come true, Ali. It makes us smile to know that we made you so happy, and John really is great at making the process seamless. Hope you love your new Benz, and we're always here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- July 09, 2018
Place a call for service, (call back only) & called back at their leisure.Mr walker, from service department, I assume, and informed me that they did not service Mercedes Sprinter vans & I would need to travel to their Greensboro center for service. "that's just the way it is," attitude through...
Response from the owner Replied: Gene simply made clear to you that we are not licensed or permitted by Mercedes to service, sale, or work on Sprinter vehicles as we are not a sprinter dealership. As a result of that, our technicians are not trained to work on sprinter. I know you were also upset that not all Mercedes dealers are equipped and licensed to work on sprinters vans and I do sincerely apologize on behalf of the PA Sprinter dealership that you purchased it from, for not making you aware of that. I am sure that that is frustrating. I can assure you that had you shopped here, with your 'local' Mercedes dealer, our sales department would have informed you at that time, that we can neither sale nor service Sprinter. Which would have prevented your confusion and frustration. -The Mercedes Benz of Winston Salem Team
Google Review
- July 06, 2018
Response from the owner Replied: It's nice we could help out, Ron -- were grateful for your review. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- July 05, 2018
Response from the owner Replied: Were glad to help, Gloria. Thank you for your review. We're here for you anytime you need another hand. -The Mercedes Benz of Winston Salem Team
Google Review
- July 02, 2018
Outstanding service from a great team, as always.
Response from the owner Replied: Were happy we could help out, Mike. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- July 02, 2018
Response from the owner Replied: Were pleased we could help, Mary, and we appreciate your support. We're wishing you the best. -The Mercedes Benz of Winston Salem Team
Google Review
- June 30, 2018
Response from the owner Replied: Stephen, thanks for stopping by. Hopefully next time we can impress you even more. -The Mercedes Benz of Winston Salem Team
Google Review
- June 30, 2018
Best dealership and service dept!!!! So friendly and helpful!!! Thanks!!!!
Response from the owner Replied: We're honored, Amy! Thanks for choosing us and for taking the time to shout us out here. We're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- June 30, 2018
Impeccable service and attentiveness.
Response from the owner Replied: Mark, were happy we could help. Thanks for your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- June 30, 2018
Efficient and expeditent. Very courteous and customer service oriented.
Response from the owner Replied: Erwin, that's just what we aim for! We appreciate the kind words. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google Review
- June 30, 2018
Response from the owner Replied: Thank you, Patricia. We appreciate the review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- June 30, 2018
Response from the owner Replied: It's nice we could help, Barbara, and we appreciate your review. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google Review
- June 29, 2018
Response from the owner Replied: Thank you, Patricia. We appreciate the review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google Review
- June 29, 2018
Impeccable service and attentiveness.
Response from the owner Replied: Mark, were happy we could help. Thanks for your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- June 28, 2018
Response from the owner Replied: Michael, were happy we could help, and were grateful for your review. Let us know the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- June 28, 2018
Everyone is always prompt, courteous and professional.
Response from the owner Replied: Cecilia, that's just what we aim for! Thank you for taking the time to leave your compliments. We're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google Review
- June 28, 2018
I had the best experience with Mercedes Benz of Winston Salem. My salesman Mr. John Worney is the BEST. He was honest with me about my E400 coupe with regard to the price and what type of flexibility was available. He put EVERYTHING on the table in the beginning, which I appreciate. We both believe...
Response from the owner Replied: Dana, we aim for nothing less than the best when serving our community, so it's a pleasure reading your review. We look forward to sharing your compliments with John right away. We appreciate the support -- we're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google Review
- June 27, 2018
I came in and after I was told how much the service was going to cost my husband said wait I told the service man and he didnt let I know it would cost 194.00 for them finding out why my engine light came on usually when I go to my dealer in DC they let I know the cost before anything is done so I...
Response from the owner Replied: Our service advisers always inform customers that we, like every car dealership, do charge a diagnostic fee to diagnose unknown problems. Like all dealerships we charge diagnostic fees because determining the cause of a problem can sometimes be time consuming. And we do not think it is fair to ask our technicians to put in hours of work for free. I apologize for any inconvenience resulting from this policy. -The Mercedes Benz of Winston Salem Team
Google Review
- June 26, 2018
Very courteous service professionals and front desk receptionist. I didn't have to ask what my charges were going to be I was told up front and I appreciate that. I definitely recommend this facility.
Response from the owner Replied: Teresa, you deserve nothing less! It's a pleasure knowing you enjoyed working with us. We're here for you if there's anything else you ever need. -The Mercedes Benz of Winston Salem Team
Google Review
- June 25, 2018
As a customer of this Mercedes dealership for over 20 years, I can say that the service department and the personnel are as good as they come.... They are consistently excellent!!
Response from the owner Replied: Sally, thank you so much! We're so happy you've continued to be impressed by our service. We're here if you need anything else! -The Mercedes Benz of Winston Salem Team
Google Review
- June 25, 2018
Response from the owner Replied: You're the best. Thanks for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- June 25, 2018
Response from the owner Replied: Were pleased we could help out. Thank you for your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- June 22, 2018
Best dealership and service dept!!!! So friendly and helpful!!! Thanks!!!!
Response from the owner Replied: We're honored, Amy! Thanks for choosing us and for taking the time to shout us out here. We're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- June 21, 2018
Response from the owner Replied: It's great we had the chance to help out, Leigh -- and we appreciate your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- June 21, 2018
Response from the owner Replied: Were pleased we could help out. Thank you for your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- June 21, 2018
Everyone at this place I dealt with was friendly. I came from out of town about 45 min - 1 hour away to take my 2015 GLA in for the A1 check up. They also fixed other issues I had with safety features and/or their accompanying inoperative warnings going on and on off. My wait time was less than...
Response from the owner Replied: Our shuttle drivers live to please, Joseph! Our whole crew was happy to fix your GLA fast and keep you entertained while you waited. We really appreciate you going out of your way to visit us -- when you're ready for another checkup, you know where we are. -The Mercedes Benz of Winston Salem Team
Google Review
- June 18, 2018
I want to start by saying that I contacted Mercedes of Greensboro first but after talking to their "representative" I was not feeling like I wanted to deal with them....I wanted to get new keys for a g500 and their description of what I needed to do and pay was totally different than u guys...I...
Response from the owner Replied: It's great that we could make the process of buying your new vehicle easy and comfortable, Edward! Thanks for sharing your experience and the shout out for Jaime's dedicated work. If you need anything else, please don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google Review
- June 16, 2018
Response from the owner Replied: It's great we had the chance to help out, John. Thanks for your review. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google Review
- June 13, 2018
Response from the owner Replied: Were happy we could help, Aldo, and we appreciate your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google Review
- June 13, 2018
Response from the owner Replied: Thank you so much, Lee. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- June 13, 2018
As always I had an excellent experience at Mercedes-Benz of Winston Salem! Our representative was Mark Kendall and he was patient, knowledgeable, and provided oustaoutsta customer service. Huge thank you to Mark and the entire team their on making the car buying process quick and painless for my...
Response from the owner Replied: Quintin, we aim for nothing less! It's a pleasure knowing Mark took great care of you -- we look forward to sharing your compliments with him. We're always here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google Review
- June 08, 2018
Response from the owner Replied: Thanks for taking the time to leave your review, Tiffany. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- June 08, 2018
Efficient and expeditent. Very courteous and customer service oriented.
Response from the owner Replied: Erwin, that's just what we aim for! We appreciate the kind words. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google Review
- June 07, 2018
Response from the owner Replied: Aaron, were glad we could help out. Thank you for your support. Anytime you want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- June 05, 2018
Response from the owner Replied: Jeff, you're the best. Thanks for your review. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- June 05, 2018
Response from the owner Replied: Stephen, thanks for stopping by. Hopefully next time we can impress you even more. -The Mercedes Benz of Winston Salem Team
Google Review
- June 05, 2018
Excellent service experience with the service advisor, the service manager and the cashier. Car was returned as promised and the loaner program makes it easy to work around work and personal schedules.
Response from the owner Replied: Scott, we aim for nothing less! It's a pleasure to hear you enjoyed working with us. We appreciate the great review -- we're here for you if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google Review
- June 03, 2018
Great experience!
Response from the owner Replied: Thanks for the high rating, Yahel. We appreciate the support. Wishing you the best. -The Mercedes Benz of Winston Salem Team
Google Review
- May 30, 2018
Very courteous And trying to meet my needs
Response from the owner Replied: Were glad we could help, Simon. Thank you for your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- May 30, 2018
Service at MB of Winston Salem is so easy. These guys are so on top of every detail. They call and text me promptly at each step so I know what to expect.
Response from the owner Replied: David, that's exactly what we aim for every time! We appreciate the great review. Let us know if there's anything else we can do for you! -The Mercedes Benz of Winston Salem Team
Google Review
- May 29, 2018
Response from the owner Replied: Were glad we could help out, Robert, and we appreciate your support. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- May 29, 2018
Response from the owner Replied: Were happy we could help out, Ali, and were grateful for your review. We're wishing you the best. -The Mercedes Benz of Winston Salem Team
Google Review
- May 29, 2018
Excellent service!!
Response from the owner Replied: Were pleased we could help out, Ron. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- May 29, 2018
They were very professional with my repairs and not overly pushy about other needs of my car.
Response from the owner Replied: Steve, that's just what you deserve! Thanks for the great review. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google Review
- May 27, 2018
Last minute call to Service: electrical glitch as I drove from Virginia. Amazed that they were able to accommodate getting a technician on a Friday afternoon to assess the problem, and then actually fix it.Thank you Kris Buckles and crew for the help. Service beyond expectations.
Response from the owner Replied: William, we're always happy to help, no matter the time! We appreciate you taking the time to share your great experience. We're always here for you -- just let us know if you ever need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- May 26, 2018
Excellent, kind and very professional!
Response from the owner Replied: It's great we had the chance to help out, Jerry. Thank you for your support. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- May 25, 2018
Response from the owner Replied: Thanks for the high marks, Tony. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google Review
- May 25, 2018
Very courteous And trying to meet my needs
Response from the owner Replied: Were glad we could help, Simon. Thank you for your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google Review
- May 24, 2018
I took my car in for the first scheduled maintenance today. The employees were very friendly and knowledgeable. They let me know about a recall and fixed that as well. It was nice that they washed the pollen off and vacuumed.
Response from the owner Replied: jeannie, we're pleased to hear your visit was a great one -- that's just what we aim for. If there's anything else you need, just let us know! -The Mercedes Benz of Winston Salem Team
Google Review
- May 21, 2018
Response from the owner Replied: Buddy, were glad to help. Thanks for your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team