Google Review
- February 14, 2024
Quickly fixed my vehicle's issue and explained each step of the way.
Google Review
- February 13, 2024
Google Review
- February 13, 2024
Google Review
- February 12, 2024
Google Review
- February 12, 2024
I am a new resident of Winston Salem. Mercedes Benz of Winston recently provided astounding service. By that I mean they were professional, direct, timely, responsive and went the extra mile in assisting me! I will definitely continue to with their efficient and effective service!
Google Review
- February 11, 2024
I have always received excellent service at Mercedes Benz of Winston Salem. My service tech is Terry and he is awesome!
Google Review
- February 10, 2024
Google Review
- February 10, 2024
Google Review
- February 08, 2024
Gene is always been extremely cooperative in helping me with my car repairs and was very patient with the troubles I was having with my battery that finally got resolved. I highly recommend this dealership and maintenance department.
Response from the owner Replied: Thank you, Francis! We're grateful for your kind words and glad that we could assist you with your car repairs. Your recommendation means a lot to us!
Google Review
- February 08, 2024
Always the best service at Mercedes-Benz of Winston Salem from the time you drive into the service area to drop off your car to picking it up.Love those guys!!!
Response from the owner Replied: Thank you so much, Peggy! We truly appreciate your kind words and loyalty.
Google Review
- February 07, 2024
When I need of Mercedes be sure to stop by and ask for Jay. Service center quick reliable service!
Response from the owner Replied: Thank you for your kind words! We appreciate your trust in our service center and we're glad to know that we provided you with quick and reliable service.
Google Review
- February 07, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- February 06, 2024
Always a good experience.Always something freeLast time I for a free inspectionThis time I got a free car wash like I really good one.No complaints
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- February 04, 2024
Excellent service and amazing staff!
Response from the owner Replied: Thank you, Deanna! We truly appreciate your kind words and are grateful for your support.
Google Review
- February 04, 2024
As always Mercedes Benz of Winston Salem are very professional, and always go above and beyond to make sure you’re taken care of, and your needs are met concerning your vehicle.They’re are always courteous and professional when you bring your car in for service! They always make you feel welcome...
Response from the owner Replied: We're delighted to hear that you had a professional and above-and-beyond experience with us, John! We appreciate your kind words and the trust you've placed in our team. Thank you for choosing Mercedes Benz of Winston Salem for your vehicle needs.
Google Review
- February 04, 2024
Detailed with information to solve issue. Staff very pleasant, atmosphere warm and welcoming
Response from the owner Replied: Thank you, Amanda! We appreciate your kind words and are glad to hear that our staff was able to provide you with the information you needed. Our goal is to create a warm and welcoming atmosphere for all of our customers.
Google Review
- February 03, 2024
Excellent service. Lori is very personable and patient without being “pushy”. She alerted me to a great deal on a pre-owned EQS that I am loving! Thank you Lori!!!!!!
Response from the owner Replied: Thank you, Deb! It was a pleasure helping you find your pre-owned EQS.
Google Review
- February 03, 2024
Finest dealership in N.C.!
Response from the owner Replied: Thank you, Jack! We appreciate your kind words.
Google Review
- February 02, 2024
The dealership kindly offered me a loaner vehicle since I do not live in Winston-Salem. Connor, my Service Consultant, was friendly and professional and kept me apprised of the progress of the repairs. My vehicle was delivered to my home which saved me another trip into Winston, a service which I...
Response from the owner Replied: Thank you, Patti! Connor appreciates your kind words and we're grateful for your support!
Google Review
- February 02, 2024
Excellent service department! Knowledgeable, professional and friendly staff. Explains things well with recommendations when necessary!
Response from the owner Replied: Thank you for your kind words, David! We truly appreciate your feedback and are glad to hear that our service department provided you with excellent service.
Google Review
- February 01, 2024
Only 1 store around Winston Salem cheapest gas station.My best place to shop.woooo!!!!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- February 01, 2024
As always a great experience with the team at Mercedes Benz Winston-Salem. Our 4th purchase since 2013, and have never been disappointed. From the sales team to the service team, attention to details and customer care has always been excellent - it’s why we keep coming back. Special thanks today...
Response from the owner Replied: Thank you, Luis! We truly appreciate your loyalty and trust in our team. We're delighted to hear that you've had a consistently great experience with us over the years. Lori will be thrilled to know that she made your car buying experience exceptional. We can't wait to assist you with your future needs!
Google Review
- February 01, 2024
Everything was excellent
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 27, 2024
I had a five star experience with Mercedes-Benz of Winston-Salem. John Worney helped me find a car that is perfect for me. The entire process was seamless, and I am very pleased with everything. No pressure, no baloney. I highly recommend this dealership.
Response from the owner Replied: Thank you, Alma! We're so glad John could help you find the perfect car without any pressure. We appreciate your recommendation.
Google Review
- January 27, 2024
Best service! Best Sales team! Best overall experience always!
Response from the owner Replied: Thank you so much for your kind words! We're so grateful for your support and it's truly our pleasure to provide you with the best service and experience possible.
Google Review
- January 27, 2024
Mark was the best! Such a professional that one would expect at an upper end dealership. I would certainly recommend Mark if you're shopping for new or used car in Winston-Salem.Tim
Response from the owner Replied: Thank you so much for recommending Mark! We really appreciate your kind words and are grateful for your support.
Google Review
- January 27, 2024
Needed a B service. MB of WS took good care of me. They had a loaner car all ready and kept us updated with the work. Highly recommend getting your MB serviced here.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 27, 2024
Amazing customer service. Mark went above and beyond to help us. I cannot emphasize enough how helpful and wonderful everyone in the service department was. I would highly recommend!
Response from the owner Replied: Thank you, Sophie! We truly appreciate your kind words and recommendation. Our team is always here to go above and beyond for our customers.
Google Review
- January 26, 2024
Great service. Never a complaint
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 26, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 26, 2024
Allie Phillips (sales manager), Lori Culler (salesperson) and Libby Mason (finance) are a seamless team providing excellent service. Allie is very helpful and professional and kept in constant communication with me as I was waiting for my car to be built. Lori thoroughly explained everything about...
Response from the owner Replied: Thank you for your kind words, Janina! We're grateful for the opportunity to serve you and are thrilled to hear that Allie, Lori, and Libby provided you with excellent service. We appreciate your support for women in business and look forward to assisting you again in the future.
Google Review
- January 23, 2024
Awesome service everytime I I take my Mercedes into the Service Department. Coner is always very professional to work with. He is always making sure the customer is taken care of.
Response from the owner Replied: Thank you, Bobbie! We appreciate your kind words and are grateful for your continued trust in our service department. Conner always goes above and beyond to ensure our customers are well taken care of.
Google Review
- January 22, 2024
Exceptional & prompt service each and every time we’ve visited. Terry always takes great care of us.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 20, 2024
AMG. Is for me.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 19, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 17, 2024
Best car buying experience I’ve ever had
Response from the owner Replied: Thank you, Saree! We're so glad to hear that your car buying experience was the best ever!
Google Review
- January 16, 2024
We drove from VA specifically to this dealership and had a wonderful experience and cannot thank Mark Kendall enough for his kindness and expertise. He was very patient and his knowledge of the vehicle we purchased made the decision simple. We had the pleasure to meet other members of their team...
Response from the owner Replied: Thank you, Lori! We're so grateful for your kind words and for making the trip to our dealership. Mark Kendall and our team are thrilled that you had a wonderful experience with us. Your recommendation means the world to us!
Google Review
- January 16, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 15, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 15, 2024
The process of getting a couple of items repaired on my GLS550 was simple and hassle free. The car was ready in a day and was sitting out front when I came to pick up. Great experience with the parts and service departments.
Response from the owner Replied: Thank you, David! We appreciate your kind words and are glad to hear that you had a seamless and convenient experience with our repair service.
Google Review
- January 15, 2024
Purchased a new car today. I dealt with Allie Phillips. Best car purchased experience in the past 15 years. They were accurate, honest, and fast. I would recommend the dealership with no reservations
Response from the owner Replied: Thank you so much, Raymond! We're incredibly grateful for your kind words and recommendation. It means a lot to us that you had such a positive experience with Allie and our dealership. We appreciate your business and look forward to serving you again in the future.
Google Review
- January 12, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 12, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 11, 2024
Wonderful dealership friendly people
Response from the owner Replied: Thank you so much for your kind words! We truly appreciate your support.
Google Review
- January 11, 2024
Very professional, patient, resourceful, and great customer service to make the experience appreciated.
Response from the owner Replied: Thank you so much for your kind words, Jarrel! We appreciate your feedback and are grateful for your support.
Google Review
- January 11, 2024
This dealer always gives us great service. I love the fact that they will come out pick up the car bring it back to the dealership for service and then when they’re finished, they bring it back to me. What a great convenience will continue to use them over and over again thank you so much. And the...
Response from the owner Replied: Thank you, Bill! We truly appreciate your kind words and continued loyalty. Our team strives to provide convenient and exceptional service, and we're glad that you have experienced that with us. Connor is an amazing member of our team, and we're thrilled that he has made such a positive impact on your experience. We look forward to serving you again in the future!
Google Review
- January 11, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 10, 2024
Pretty fast service. Friendly staff. They were not rude, nor did they press me when I chose to decline extra service recommendations; which I love and appreciate. When I got in the car after service it SMELLED AMAZING and was much cleaner than I left it.
Response from the owner Replied: Thank you so much for your kind words, Mandy! We're glad to hear that you had a great experience with our fast service and friendly staff. We truly appreciate your support and hope to see you again soon!
Google Review
- January 09, 2024
It is a great experience every time!!Noe is very helpful and amazing person!!
Response from the owner Replied: Thank you, Priti Patel! We appreciate your kind words and are glad that Noe was able to provide you with a great experience.
Google Review
- January 07, 2024
We were in NC for Christmas. Our car had a problem. They fixed it so we could get home! ***They have a drop box for keys if you need to have your vehicle towed to this dealership after hours***
Response from the owner Replied: Thank you so much for sharing your experience, Paul! We're glad we could help you get home safely during your Christmas trip to NC. Our drop box for keys is just one of the ways we strive to provide convenient service for our customers. We appreciate your kind words!
Google Review
- January 06, 2024
Excellent and professional throughout the entire process!
Response from the owner Replied: Thank you for your kind words and for choosing our services. We appreciate your feedback!
Google Review
- January 05, 2024
It is always a pleasure to have my car serviced at Mercedes Benz of Winston-Salem. Everyone is always professional, courteous, and accommodating. Service is expedient and thorough. Moreover, I always have an opportunity to see at least two of my former students. 😉😄
Response from the owner Replied: Thank you, Katrina! We appreciate your kind words and are glad to hear that you had a great experience with us.
Google Review
- January 05, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 05, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 05, 2024
Kindness
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 05, 2024
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 04, 2024
Great communication., smooth service. The car pickup and delivery was GREAT
Response from the owner Replied: Thanks for the kind words, Craig! We really appreciate your positive feedback and are glad to hear that our communication and service met your expectations. It means a lot to us.
Google Review
- January 04, 2024
John was great to work with.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- January 04, 2024
It was a pleasure doing business here. John Worney went above and beyond. The rest of the staff was friendly. Price was fair.
Response from the owner Replied: Thank you for your kind words! John and the team appreciate your support. Fair pricing and friendly service are what we strive for.
Google Review
- January 02, 2024
A+
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 30, 2023
The team at Mercedes-Benz of Winston-Salem is as good as it gets. They have been exceptonally competent, trustworthy, and respectful to me. I appreciate all of the top-tier work from everyone here.
Response from the owner Replied: Thank you so much, Samuel! We truly appreciate your kind words and are grateful for your trust and support.
Google Review
- December 30, 2023
I’m continually amazed by the exceptional customer service from Terry and the entire staff!!! Always professional, welcoming and exceedingly my expectations.Thank you so much!
Response from the owner Replied: We're delighted to hear that Terry and our team exceeded your expectations! Thank you for your kind words and for choosing our service.
Google Review
- December 29, 2023
They were very professional, courtesy, and always willing to help if I knees from the salesman to Bryant the gentleman that deliver to Vehicle. When I’m looking to buy another vehicle, I would definitely check with these guys first
Response from the owner Replied: Thank you so much for your kind words, Anthony! We truly appreciate your support and are here to assist you with any future vehicle needs.
Google Review
- December 28, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 28, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 27, 2023
Excellent Service and a very courteous staff. Thank you for a job well done!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 27, 2023
Efficient. Kind. Helpful.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 27, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 24, 2023
Conner my service writer Is amazing! Thank you for making this car repair thing bearable!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 22, 2023
Great service.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 22, 2023
Terry was fantastic along with the rest of the service department. They fixed my issue. Thanks again for all you do, would recommend highly to anyone!
Response from the owner Replied: Thank you, Bailey! We're so glad Terry and the rest of our service department were able to fix your issue. We appreciate your recommendation!
Google Review
- December 22, 2023
Professional, courteous and efficient.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 22, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 22, 2023
Great customer service.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 22, 2023
Service was accomplished on time and adviser was friendly and helpful
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 22, 2023
Some of the friendliness people you would ever want to meet. They went out of their way to get me my new 2024 Mercedes Benz S580 , plus it was a very good dealThey treated my little son like he was part of their family. That right there showed me everything I need to know. about this dealership....
Response from the owner Replied: Thank you, Mr. Cook! We truly appreciate your kind words and are so glad to hear about your positive experience with our team. It was our pleasure to help you and your family, and we're thrilled that you felt like part of our family. Thank you for choosing us for your new Mercedes Benz S580. We hope you and your son enjoy every moment in your new car!
Google Review
- December 21, 2023
I always feel so welcomed and taken care of when I for service. Terry always keeps my car in good running order.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 21, 2023
Very professional and welcoming I felt at home . Looking forward to doing continuous business in the future. Thank you Noe Raya.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 21, 2023
Gene Walker is the BEST!!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 21, 2023
Great customer service. Was very transparent and informative about the repairs. Just a first class process.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 20, 2023
Thank you Gene for your amazing service!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 20, 2023
Conner did an excellent job getting us in and keeping us informed.
Response from the owner Replied: Thank you, David! We appreciate your feedback and are glad to hear that Conner provided excellent service.
Google Review
- December 20, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 20, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 20, 2023
Mark and the entire staff were super friendly and informative.Mark took time to show me all the details and comfort creatures of my new car!
Response from the owner Replied: Thank you so much, Jenny! It means the world to us that you had such a great experience with Mark and our team.
Google Review
- December 20, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 20, 2023
Very easy, non-pushy purchase. The car was detailed beautifully when we got it and the salesman, David. spent a lot of time going over all the features. Thank you!
Response from the owner Replied: Thank you, Rebecca! We're glad you had a seamless and enjoyable car-buying experience with us. We appreciate your kind words and hope you're loving all the features of your new car!
Google Review
- December 20, 2023
Great experience buying a new car!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 19, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 18, 2023
Awesome experience. I saw my dream vehicle, went to test drive it and purchased the 2019 Range Rover sport Dynamic. I couldn’t drive the vehicle home until the finances cleared. I live in Charlotte and Kim, the salesman arranged to have my vehicle delivered with the big red bow, as this was my...
Response from the owner Replied: Thank you, Kimberly! We're so glad you had an amazing experience and that we could make your Christmas extra special with the delivery. Enjoy your new Range Rover!
Google Review
- December 18, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 18, 2023
Staff will go over and beyond for you, special thanks to your driver Payton
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 14, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 14, 2023
Excellent service!
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 14, 2023
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 13, 2023
The sales and service staff are super professional and courteous. Always knowledgeable and ready to answer any questions.
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 13, 2023
Very satisfied
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- December 12, 2023
Friendly, knowledgeable, and user friendly sales staff. It was a pleasure to do business with them for the seventh time in the last 20+ years.
Response from the owner Replied: Thank you, Gene! We appreciate your continued support over the years.
Google Review
- December 11, 2023
Very friendly excellent service team!
Google Review
- December 11, 2023
Google Review
- December 10, 2023
Google Review
- December 10, 2023
I took my Mercedes for a B checkup. Gene worked with me and I could not have had better service. At first he said it may be the next day but I had to go somewhere and told him. He worked with me and had my vehicle ready by early afternoon. I very much appreciated the care I got.
Google Review
- December 10, 2023
Google Review
- December 10, 2023
Google Review
- December 09, 2023
Great service...highly recommend
Response from the owner Replied: Thank you for your 5-star review Rick! We are very happy that you had a great experience with our Service and appreciate your recommendation!
Google Review
- December 09, 2023
I can't believe the dealership do not fix my car. Paying for nothing.
Google Review
- December 09, 2023
Great service thanks to Service Director, Chad Foster and Service Manager, Mark L with my tire.
Google Review
- December 09, 2023
Great servicesVery timely , professional and. friendly
Google Review
- December 09, 2023
Excellent customer service and nice staff
Google Review
- December 09, 2023
Google Review
- December 09, 2023
Always excellent and efficient service. Terry is always organized and thorough. The work is done quickly, and they always wash my GLC 300. Can’t beat that.Jeff Palmer
Google Review
- December 07, 2023
Google Review
- December 07, 2023
Best dealership service dept I’ve ever used!
Google Review
- December 07, 2023
Response from the owner Replied: Thank you, Willie, for your 5-star rating! We appreciate your support.
Google Review
- December 06, 2023
Service was timely. Employees were courteous.
Google Review
- December 06, 2023
Always helpful, courteous and supportive of issues before, during and after purchase.
Google Review
- December 05, 2023
Google Review
- December 02, 2023
Google Review
- December 02, 2023
Fabulous customer service in the service department! Terry is always great to deal with. The loaner car was great.
Google Review
- December 01, 2023
Google Review
- December 01, 2023
Gene was and is my service rep and is a straight shooter. This is what’s wrong, this is what it cost, let me know. He also has a customer service side and cares about the customer and went above and beyond in my case. Highly recommended getting your Mercedes repaired only at Mercedes Winston Salem...
Google Review
- December 01, 2023
Great experience working with Mark Kendall and Stewart Cooper!
Google Review
- November 30, 2023
Google Review
- November 30, 2023
Lori is amazing to work with. Lee is awesome too!Highly recommend this dealership!
Google Review
- November 29, 2023
Google Review
- November 29, 2023
Super friendly people from sales to service! They always provide the best advice for everything about my vehicle. I enjoyed working with the team!
Google Review
- November 28, 2023
Everyone is so service oriented. They are focused on you as a customer and I’ve always had great experiences at MB of Winston Salem.
Google Review
- November 28, 2023
Helpful and selfless staff.
Google Review
- November 28, 2023
First class dealership with first class employees! We had the privilege of working with Lee, Mark and Libby and it was a great experience.
Google Review
- November 24, 2023
Google Review
- November 24, 2023
Google Review
- November 23, 2023
As always service was outstanding
Google Review
- November 22, 2023
The best part about owning acMercedes is the superb service at Mercedes Winston Salem and the professional service representatives like Kris Buckles.
Response from the owner Replied: Thank you for your 5-star review Randolph! We are glad you had a superb experience with our Service Representatives!
Google Review
- November 20, 2023
Perfect service.
Google Review
- November 20, 2023
Noe was courteous and professional. Loaner car was perfect .
Google Review
- November 19, 2023
Friendly service department!
Google Review
- November 18, 2023
Lee and Lori made the car buying experience so easy!
Google Review
- November 18, 2023
Working with David at Mercedes Winston is always great experience. Excellent service and customer care!
Google Review
- November 17, 2023
I always like the service of Mercedes Benz, however this time, after washing my vehicle it was not dried off. There were hundreds small water drops dried up all over the vehicle. Not good.
Google Review
- November 17, 2023
Google Review
- November 17, 2023
Google Review
- November 17, 2023
Personable and quick no pressure experience. Best experience I have ever had at a car dealership.
Google Review
- November 17, 2023
Always very professional!
Google Review
- November 17, 2023
Google Review
- November 16, 2023
Terry was professional and efficieht as always.
Google Review
- November 16, 2023
Google Review
- November 16, 2023
Google Review
- November 15, 2023
Everybody was very friendly and professional
Google Review
- November 15, 2023
Google Review
- November 13, 2023
Very nice service very nice customer service good people
Google Review
- November 13, 2023
Everyone I had contact with was professional & courtesy
Google Review
- November 13, 2023
Google Review
- November 13, 2023
I live in Charlotte but Kris Buckles and his Winston-Salem team make the service experience, which includes pick up and drop off of my vehicle, as stress free and painless as possible!
Response from the owner Replied: Thank you for your 5-star review David! We are happy you had a fantastic experience with Kris and our Service! We appreciate your awesome feedback!
Google Review
- November 13, 2023
Great service & personal approach
Google Review
- November 13, 2023
Customer service is great
Google Review
- November 11, 2023
As always….excellent customer service and quality auto service. You make me feel like a QUEEN every time I visit the dealership. Thank you.
Google Review
- November 10, 2023
Great service!
Google Review
- November 09, 2023
Response from the owner Replied: Thank you for your 5-star review Jay!
Google Review
- November 09, 2023
Google Review
- November 08, 2023
Car was in for service. The car was done earlier than expected and returned clean. Advisor was very helpful. I was dropped off and picked up which was a great help as well.
Google Review
- November 08, 2023
Google Review
- November 07, 2023
Google Review
- November 07, 2023
Google Review
- November 06, 2023
Outstanding service and personnel!
Google Review
- November 06, 2023
Gene Walker was very helpful and kept me informed was pleased with his assistance.
Google Review
- November 06, 2023
I recently relocated to North Carolina from the West Coast. I was well taken care of by my West Coast dealership. I had my first service appointment with Mercedes-Benz of Winston-Salem. I had a good effective and knowledgeable and caring service advisor. The work was done to the same standard, that...
Google Review
- November 05, 2023
Awesome service. Prompt, thorough and understanding.. been getting service since 2017! Awesone people.
Google Review
- October 31, 2023
Always above and beyond!
Google Review
- October 30, 2023
Shopping for a convertible, these guys were the best!! Stuart, Allie and Mark were fantastic, couldn’t have asked for a better experience. I love the car! Super comfortable and a pleasure to drive.
Google Review
- October 30, 2023
Google Review
- October 30, 2023
I have just recently purchased a Mercedes and have had to go to the service department twice. The first time I was helped by Terry. He was very kind and helpful. The second time I went back the service manager Mark Larimore helped me and I was beyond grateful for how knowledgable and helpful he was....
Google Review
- October 28, 2023
Kim Taylor at Mercedes of Winston is the loveliest human and wonderful car salesman. For the first time in my life and my mother’s, we know what it feels like to be supported and guided through the buying process. We had the most wonderful experience without pressure and a feeling of ease from...
Google Review
- October 27, 2023
Service Consultant Connor was an absolute jewel to work with for my recent appointment. My vehicle was ready when promised, with the service completed.
Google Review
- October 27, 2023
Response from the owner Replied: Thank you so much for the 5-star rating, Marlene! We truly appreciate your support.
Google Review
- October 27, 2023
Mercedes Benz of Winston Salem is awesome. Connor Hutto is our service advisor and he does an outstanding job keeping us informed throughout any service we have performed. We highly recommend the complete team at Mercedes Benz of Winston Salem. The Buying with Lori Culler and the Service with...
Google Review
- October 27, 2023
Great job Great people.
Google Review
- October 27, 2023
Google Review
- October 26, 2023
John Worney is an absolutely wonderful person and good sales person. Staff is very polite. Service is great. I have a E350wagon That I have service there as well.
Google Review
- October 26, 2023
Response from the owner Replied: Thank you, Lady M, for your 5-star rating! We appreciate your support!
Google Review
- October 26, 2023
Outstanding services 👏
Google Review
- October 25, 2023
Excellent service
Google Review
- October 25, 2023
Google Review
- October 25, 2023
Excellent service and attention to detail on our car. Very helpful, flexible and engaged with me. I felt like I was their only customer. Solid experience.
Google Review
- October 25, 2023
Google Review
- October 24, 2023
Google Review
- October 24, 2023
I was going to just look at the truck but the experience and service I was shown led to buying and I couldn't be happier thank you Tim for all your help and to the rest of the staff great job as well. I'm happy to be part of the Mercedes-Benz family.
Google Review
- October 24, 2023
Very good service Thanks
Response from the owner Replied: Thank you, Henry! We appreciate your kind words.
Google Review
- October 22, 2023
Response from the owner Replied: Thank you for the 5-star rating, Shameka! We appreciate your support.
Google Review
- October 22, 2023
Connor in the service department did a great job coordinating everything and providing timely updates.
Response from the owner Replied: Thank you for your kind words, Evan! We appreciate your feedback and are glad to hear that Connor provided excellent service.
Google Review
- October 22, 2023
Diagnosed and fixed the issue quickly
Response from the owner Replied: We greatly appreciate your positive feedback on how quickly we were able to diagnose and fix the issue. Thank you!
Google Review
- October 21, 2023
Response from the owner Replied: Thank you, Debbie, for the 5-star rating! We appreciate your support.
Google Review
- October 19, 2023
Great service.
Response from the owner Replied: Thank you, Tommy Lo! We appreciate your kind words.
Google Review
- October 19, 2023
That type of people's or place, anyone would love to come back... Everyone there was so polite and respectful & helpful... I recommend this place, Mercedes - Benz of Winston - Salem on 691 Jonestown Rd. to anyone... Go There... ❤️
Response from the owner Replied: Thank you so much, Louise! We're incredibly grateful for your kind words and recommendation. It means the world to us! ❤️
Google Review
- October 19, 2023
Excellent job
Response from the owner Replied: Thanks so much, Les! We're grateful for your kind words.
Google Review
- October 19, 2023
Response from the owner Replied: Thank you so much for the 5-star rating, Donna! We appreciate your support.
Google Review
- October 19, 2023
Great service!
Response from the owner Replied: Thank you, Christy! We appreciate your kind words.
Google Review
- October 18, 2023
Response from the owner Replied: Thank you, Donald, for the 5-star rating! We appreciate your support.
Google Review
- October 18, 2023
Took my 2007 s550 they installed a new battery electronics back to working fine.But now the car is misfiring the same thing it was doing before they replaced the computer .But they tell me it’s something else
Google Review
- October 18, 2023
Best customer service ever
Response from the owner Replied: Thank you so much for your kind words! We're grateful for customers like you.
Google Review
- October 17, 2023
Response from the owner Replied: Thank you for the 5-star rating, Tim! We appreciate your support.
Google Review
- October 16, 2023
Great service!!
Response from the owner Replied: Thank you, Rosanna Pruett! We appreciate your kind words!
Google Review
- October 16, 2023
Terry and staff provide the best service for me and my GLS 450. The experience is stress free!
Response from the owner Replied: Thank you, Brenda! We're so happy to hear that you had a stress-free experience with Terry and our staff while servicing your GLS 450!
Google Review
- October 16, 2023
Response from the owner Replied: Thank you
Google Review
- October 13, 2023
As always everyone is very helpful. No matter which service tech you get everyone is very knowledgeable will do their best.
Response from the owner Replied: Thank you so much for your kind words! We truly appreciate your feedback and are grateful for your continued support.
Google Review
- October 13, 2023
Response from the owner Replied: Thank you for your 4-star rating! We appreciate your support.
Google Review
- October 12, 2023
Positive service experience; very professional!
Response from the owner Replied: Thank you! We appreciate your kind words and are glad to hear that you had a positive and professional service experience with us.
Google Review
- October 11, 2023
Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.
Google Review
- October 10, 2023
Response from the owner Replied: Thank you, Sam! We appreciate your 5-star rating!
Google Review
- October 09, 2023
Got the exact car I wanted thanks to Lori Culler! She worked so hard to make sure all of my needs were met. Her communication is to be commended too. All of the folks I met at MBWS were great. So happy with my new Mercedes!
Response from the owner Replied: Thank you, Vicki! Lori truly went above and beyond to ensure your satisfaction. We appreciate your kind words and are thrilled to have you as a happy customer.
Google Review
- October 09, 2023
Kind, friendly and knowledgeable
Response from the owner Replied: Thank you, Ronald! We appreciate your kind words and are glad to hear that you had a positive experience with our team.
Google Review
- October 09, 2023
excellent service
Response from the owner Replied: Thank you, Dave! We appreciate your kind words.
Google Review
- October 08, 2023
Response from the owner Replied: We apologize for any inconvenience caused. Please contact us for further assistance.
Google Review
- October 07, 2023
Response from the owner Replied: Thank you for your 5-star rating, Anne! We appreciate your support.
Google Review
- October 07, 2023
Great people
Response from the owner Replied: Thanks for the kind words, Marie! We appreciate your feedback.
Google Review
- October 07, 2023
Great service
Response from the owner Replied: Thank you so much for your kind words! We truly appreciate your support.
Google Review
- October 05, 2023
Response from the owner Replied: Thank you, Bobby! We appreciate your 5-star rating!
Google Review
- October 05, 2023
The staff was very friendly and helpful
Response from the owner Replied: Thank you so much for your kind words, Patsy! We truly appreciate your feedback.
Google Review
- October 04, 2023
Jay Cox is a fantastic sales associate and excellent representative of the Mercedes Benz brand. We enjoy working with him and were happy to bring him our repeat business. He’s a valuable asset to Mercedes Benz.
Response from the owner Replied: Thank you, Amanda! We truly appreciate your kind words about Jay Cox. He is a valuable asset to our team and we are grateful for your repeat business.
Google Review
- October 04, 2023
Response from the owner Replied: Thank you, Janet! We appreciate your 5-star rating!
Google Review
- October 04, 2023
Everything taken care of in a timely manner. Let me know what needed to be done in future and have me options.
Response from the owner Replied: Thank you, Angela! We appreciate your feedback and are glad we could assist you promptly.
Google Review
- October 03, 2023
Response from the owner Replied: Thank you for your 5-star rating, David! We appreciate your support.
Google Review
- October 03, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- October 03, 2023
I am did not have an adequate experience,… I had a wonderful experience.Connor has an attentive and informative way about him . His patience in explaining things, made for an overall helpful and a pleasant experience, almost like no other in the service industry.😊👏All around I felt well taken care...
Response from the owner Replied: Thank you for your kind words, Tuesdy! Connor truly goes above and beyond to provide exceptional service. We appreciate your feedback and are grateful for your support.
Google Review
- October 02, 2023
Mark Kendall.Cannot say enough good things about our experience with Mark and the sales staff.Perfect.
Response from the owner Replied: Thank you so much, Sterling! We truly appreciate your kind words about Mark and our sales staff.
Google Review
- October 02, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- October 02, 2023
Response from the owner Replied: Thank you, Mark! We appreciate your 5-star rating!
Google Review
- October 02, 2023
Service was impeccable and the whole process was very smooth and seamless.
Response from the owner Replied: Thank you, James! We appreciate your kind words and are glad to hear that you had a smooth and seamless experience with our service.
Google Review
- October 02, 2023
Always excellent service
Response from the owner Replied: Thank you, Trent! We appreciate your kind words.
Google Review
- October 02, 2023
I’ve been buying cars for 25 years from Lori And Lee. They are the best in the business.
Response from the owner Replied: Thank you, Cale! We truly appreciate your loyalty and kind words.
Google Review
- October 02, 2023
Great Great Experience working with Allie and Jay, l would HIGHLY recommend Mercedes Benz of Winston-Salem to anyone looking to purchase there next Mercedes 👌🏾
Response from the owner Replied: Thank you, Freddie! We appreciate your recommendation and are grateful for the opportunity to work with you.
Google Review
- October 01, 2023
Response from the owner Replied: Thank you for your 4-star rating, Mia! We appreciate your feedback.
Google Review
- October 01, 2023
Response from the owner Replied: Thank you for the 5-star rating, Safia! We appreciate your support.
Google Review
- September 30, 2023
Very professional and courteous staff. Gene was very helpful explaining what needed to be done and kept me up to date on everything.Very appreciative of courtesy car. My car was returned clean and everything set the same as before service.Gaill Walters
Response from the owner Replied: We're always happy to help out when we can. Thanks for taking the time to leave a kind review like this for us. See you again next time you need anything! -The Mercedes Benz of Winston Salem Team
Google Review
- September 29, 2023
We worked with Mark in sales and he was wonderful. He was very honest, punctual, extremely competent in all things Mercedez and just great to work with. We highly recommend him and the whole dealership. Very professional all around.
Response from the owner Replied: Thank you, Lindsay! We appreciate your kind words about Mark and our dealership. We're glad to hear that your experience was positive and that Mark provided excellent service.
Google Review
- September 29, 2023
Response from the owner Replied: Thank you, Amanda, for your 5-star rating! We appreciate your support!
Google Review
- September 29, 2023
Response from the owner Replied: Thank you, Teresa! We appreciate your 5-star rating!
Google Review
- September 29, 2023
Response from the owner Replied: Thank you for your 5-star rating! We appreciate your support.
Google Review
- September 28, 2023
Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support!
Google Review
- September 28, 2023
The staff is exceptionally helpful and kind.
Response from the owner Replied: Thank you so much for your kind words!
Google Review
- September 28, 2023
Response from the owner Replied: Thank you so much, Susan! We appreciate your 5-star rating!
Google Review
- September 27, 2023
Best service department Ive ever dealt with! Light years ahead of all their competition.
Response from the owner Replied: Wow, Brett, this is incredible to hear. Thank you so much. If you need anything else, we're here to help. -The Mercedes Benz of Winston Salem Team
Google Review
- September 27, 2023
The employees that assisted me were extremely helpful and polite and went above and beyond, even adding air to one of my tires they noticed was low. It was nice to have such great service. Excellent!
Response from the owner Replied: Thank you, Don! We appreciate your kind words and are glad to hear that our team provided exceptional service.
Google Review
- September 25, 2023
Response from the owner Replied: Thank you for the 5-star rating, Sue! We appreciate your support.
Google Review
- September 22, 2023
Excellent Salesman John, he didn’t apply any pressure to buy the vehicle I purchased and took his time to answer all questions and concerns. The whole Mercedes crew made it a wonderful experience.Thank you Mercedes!!!
Google Review
- September 21, 2023
My car wasn’t supposed to go in for annual service for another few weeks but my car battery charge was low this past weekend and I had my car towed to the dealership. The team did my annual service while changing my battery so that I wouldn’t have to make a second trip back in the following weeks....
Google Review
- September 21, 2023
Dealt with Matt, made me feel comfortable, I went for a used car they had. Place looks professional, staff was professional and I bought the car. Great experience
Google Review
- September 20, 2023
Outstanding experience
Google Review
- September 20, 2023
I have been going to Mercedes Benz of Winston Salem for years now and I have never been disappointed. So keep up the good work.
Google Review
- September 20, 2023
Google Review
- September 20, 2023
Google Review
- September 19, 2023
I took my car there for not starting was called back and told car was done payed bill then they was not able to give me my car because it still wouldn’t start then I was told it was a relay payed another bill then I asked to talk to a supervisor was giving the wrong number and got yelled at by the...
Google Review
- September 18, 2023
Google Review
- September 16, 2023
Service completed on time, car washed and new Mercedes electric car was made available for my use while waiting on service.
Google Review
- September 15, 2023
Great service - as always. Easy process, great customer service and nice loaner!
Google Review
- September 15, 2023
Always courteous and quick.
Google Review
- September 15, 2023
Google Review
- September 15, 2023
Staff is super friendly. John went above and beyond to ensure me and my family were taken care of as well as comfortable with our purchase. He was extremely attentive, responsive and friendly. The staff interacted with my littles and greeted us with smiles any time we stopped by. I feel comfortable...
Google Review
- September 14, 2023
Everything was handled beautifully. Very professional and detailed overview of the new features of the car.
Google Review
- September 13, 2023
Google Review
- September 13, 2023
Great work and super nice
Google Review
- September 13, 2023
Had an amazing experience at my service appointment today. All staff that helped me was very helpful and made my experience a great one!!
Google Review
- September 12, 2023
Google Review
- September 12, 2023
Great place for getting your next MB
Google Review
- September 12, 2023
I appreciated being kept abreast of what was happening. Also appreciated having the mechanic there to speak with to make sure we were both on the same page!
Google Review
- September 11, 2023
Brake work done many miles ago, heard noise, they worked it in to get it checked out
Google Review
- September 10, 2023
Amazing service and attention to detail
Google Review
- September 08, 2023
Response from the owner Replied: Galvin, thank you for taking the time to rate us 5-stars! We appreciate your positive feedback!
Google Review
- September 08, 2023
Kim Taylor made the whole buying experience so easy it was a pleasure to deal with him.
Google Review
- September 08, 2023
Kim was great and easy to work with. Had a busy schedule and accommodated with delivering my new vehicle to me. Thanks Kim!
Google Review
- September 08, 2023
Google Review
- September 07, 2023
Google Review
- September 06, 2023
Good as always.
Google Review
- September 06, 2023
Google Review
- September 06, 2023
Google Review
- September 06, 2023
I have bought many vehicles from Mercedes Benz of Winston-Salem and I will continue to buy many more . The purchase experience down to the sales representatives and management have been wonderful to work with. And made it a very pleasant experience. Not to mention a wonderful product.
Google Review
- September 05, 2023
Great Service and Courteous cannot ask more from a Dealership
Google Review
- September 03, 2023
Excellent customer service. John is an outstanding sales associate. He is courteous, knowledgeable, highly professional, and uses no pressure tactics
Google Review
- September 02, 2023
2nd car we’ve bought from Kim Taylor at MB or W-S! Always very fast and easy sale!! Thanks again!
Google Review
- September 02, 2023
Google Review
- September 02, 2023
Terry my service advisor and the team always exceeds my expectations. My car broke down and he was able to work me into a very busy schedule on very short notice. Awesome customer service.
Google Review
- September 02, 2023
Mercedes of Winston Salem never didappoints!
Google Review
- September 02, 2023
Google Review
- August 31, 2023
Service was solid as usual, a clean loaner car was provided, an update call providing clarity on whats being done, recommendations if something was of concern and "you can pick it up when you'reready. Thanks again for staying on top of whats going on.
Google Review
- August 31, 2023
MB of WS service is top notch and can be trusted to get the job done right. Gene Walker is kind, professional, and always accommodating.
Google Review
- August 31, 2023
I appreciate the timely analysis of the problem we were having with our M-B car and its prompt repair.
Google Review
- August 30, 2023
Maybe the easiest car buying experience I've ever had. I definitely recommend.
Google Review
- August 30, 2023
Just as I expected. Perfect service in every way!
Google Review
- August 29, 2023
Very happy with service. Very nice people.
Google Review
- August 27, 2023
Response from the owner Replied: Thank you, Gail, for the 5-star rating! We appreciate your support.
Google Review
- August 27, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- August 26, 2023
Response from the owner Replied: Thank you so much for the 5-star rating!
Google Review
- August 25, 2023
Great experience
Response from the owner Replied: Thank you so much, La Verne! We truly appreciate your kind words.
Google Review
- August 24, 2023
Dealer is refusing to honor the Mercedes warranty. The engine of a new 2022 (purchased not used and in 2022) is shutting off on roads and highways without warning, as well as the acceleration haulting on a drive. My calls are being ignored. I was sold a lemon. The car was purchased from the...
Response from the owner Replied: Hi Tesse, I'm sorry to hear you say this. We are glad to honor all warranties on Mercedes-Benz vehicles and perform any needed repairs to your vehicle. We've communicated with you a several times while your vehicle has been here, and I apologize if a message was missed or not returned. I'm the service manager and if you have any concerns, please call the dealership and ask for me.
Google Review
- August 24, 2023
Response from the owner Replied: Thank you for the 5-star rating, Geoffrey! We appreciate your support.
Google Review
- August 24, 2023
Great experience very professional
Response from the owner Replied: Thank you so much, Mike! We truly appreciate your kind words and are grateful for your positive feedback.
Google Review
- August 24, 2023
Response from the owner Replied: Thank you so much for your 5-star rating! We appreciate your support!
Google Review
- August 24, 2023
Great group to work with.
Response from the owner Replied: Thank you so much for your kind words! We truly appreciate your feedback.
Google Review
- August 24, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- August 23, 2023
Connor and team made extra efforts to ensure that my problem was solved. Very professional and high quality service.
Response from the owner Replied: Thank you, John Ritter! We appreciate your kind words and are glad we could help resolve your issue.
Google Review
- August 22, 2023
I don't own a car but they're pretty good for the buck.
Google Review
- August 22, 2023
I had great experience in this dealership with knowledgeable and friendly staff service. Specially, Mr. Noé Raya provides professional and kind customer service. Thanks
Response from the owner Replied: Thank you, Nidia Torres! We appreciate your kind words about our knowledgeable and friendly staff, especially Noe!
Google Review
- August 22, 2023
Response from the owner Replied: Thank you, Maria Pia Giambarberi, for your 5-star rating!
Google Review
- August 22, 2023
Service was awesome as usual. Top notch customer service, appointment wasn't delayed, I got right in and out quickly
Response from the owner Replied: Thanks so much for your kind words, Mitch! We appreciate your continued support and are glad to hear that our customer service and efficiency met your expectations.
Google Review
- August 21, 2023
Response from the owner Replied: Hey George Herrera so sorry to hear your experience wasn't awesome. What can I do to make it right?
Google Review
- August 21, 2023
Great service. He was on time, professional and very pleasant thank you!
Response from the owner Replied: Thank you for your kind words and for choosing our service! We appreciate your positive feedback.
Google Review
- August 21, 2023
Great experience! Will definitely use them again if we’re ever buying another Mercedes.
Response from the owner Replied: Thank you for choosing us! We appreciate your support and look forward to serving you again in the future.
Google Review
- August 21, 2023
Service department is always honest. I have been a customer of this location for over 20 years and I tell you, you just can’t beat good people. The older crew is starting to retire, I just pray with the newer generation that the same level of service continues.
Response from the owner Replied: Thank you for your continued loyalty over the past 20 years! We truly value your trust and appreciate your kind words about our service department. Rest assured, we are committed to maintaining the same level of honesty and excellent service with the newer generation.
Google Review
- August 20, 2023
Friendly courteous staff- prompt service - finished ahead of schedule. Terry was fantastic.
Response from the owner Replied: Thank you for your kind words, Steve! We appreciate your feedback and are glad to hear that you had a positive experience with our staff. Terry will be thrilled to hear that you were happy with their service.
Google Review
- August 19, 2023
Outstanding customer service. The entire process was smooth and easy.
Response from the owner Replied: Thank you, Shawn! We're delighted to hear that you had an exceptional experience with our customer service.
Google Review
- August 19, 2023
Great job
Response from the owner Replied: Thank you for the kind words, Charles!
Google Review
- August 19, 2023
Great service and customer friendly.
Response from the owner Replied: Thank you, Derrick! We appreciate your kind words and are glad to hear that you had a positive experience with our service.
Google Review
- August 18, 2023
Excellent customer service as always!!!
Response from the owner Replied: Thank you so much for your kind words!
Google Review
- August 18, 2023
Response from the owner Replied: Thank you, Matt, for your 5-star rating! We appreciate your support.
Google Review
- August 16, 2023
Response from the owner Replied: Thank you so much for the 5-star rating, Steven! We appreciate your support!
Google Review
- August 16, 2023
Response from the owner Replied: Thank you, Jennifer!
Google Review
- July 20, 2023
Excellent service experience.
Response from the owner Replied: Thank you, Craig! We appreciate your kind words.
Google Review
- July 14, 2023
Response from the owner Replied: Thank you so much, Shery, for the 5-star rating! We truly appreciate your support.
Google Review
- July 11, 2023
Response from the owner Replied: Thank you, Mark! We appreciate your 5-star rating.
Google Review
- June 08, 2023
Matt did an awesome job working with my very dear friend. She could speak very little English but he very patiently worked with her answering her questions. She was thrilled to be able to purchase her Mercedes from Matt!
Response from the owner Replied: Thank you for your kind words! It was a pleasure assisting your friend with her Mercedes purchase.
Google Review
- May 22, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- May 14, 2023
bought a car and they helped so much !
Response from the owner Replied: Thank you for your kind words and for choosing us for your car purchase! We're glad to have been able to assist you along the way.
Google Review
- April 11, 2023
I was helped by John WorneyWe was helped by Salesman John Worney at Mercedes Benz of Winston Salem on Jonesboro RD with the purchase of a new Mercedes. John assisted us through out the whole process and made sure everything went smooth from the test drive to the paperwork. He was able to answer...
Response from the owner Replied: If there's anyone who can help the carbuying process go smoothly, it's John. He'll appreciate reading you enjoyed working with him to purchase your Mercedes! Congratulations on your new purchase! -The Mercedes Benz of Winston Salem Team
Google Review
- March 29, 2023
Consumer friendly respectful staff
Response from the owner Replied: Thank you for your kind words about our consumer-friendly and respectful staff, John! We appreciate your feedback.