Consumer friendly respectful staff

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After 17 years of doing business with them I buy a car instead of leasing and feel like you become a nothing to the service department. I have been misinformed by Mr. Conner on the needs of my car and let down on customer service. I will never waste my time at this service department again.

Response from the owner Replied: Kathy, we apologize for the poor service and communication you received from our service department, and for any frustration or disappointment you may have experienced. We value the loyalty of our customers and regret that we did not meet your expectations in this instance. We will investigate the situation and address the issues you've mentioned with Mr. Conner, specifically the miscommunication on the needs of your car. Hope to have the opportunity to regain your trust and provide you with the high-quality service you have come to expect from us. -The Mercedes Benz of Winston Salem Team

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They do a great job

Response from the owner Replied: Thank you for taking time to show your support, Michael. If we can ever assist you with anything, don't hesitate to get in touch. -The Mercedes Benz of Winston Salem Team

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Connor in service was fantastic! He was proffesional and explained everything well and kept us informed. We were in and out in a timely manner. Although we interacted with several employees, Connor went above and beyond. We are exceptionally pleased and highly recommend this particular dealership!

Response from the owner Replied: Misti, it's great to hear that you had a fantastic experience with Connor in service and that he was professional and explained everything well, keeping you informed throughout the process. We are glad to hear that your visit was efficient and that you had positive interactions with several employees. Don't hesitate to reach out if there's anything we can do for you in the future. -The Mercedes Benz of Winston Salem Team

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I purchased a C-300 from John Worney on 1/19/23. I love the vehicle. He’s a great salesman and I’d recommend him as the process was handled expeditiously and efficiently.

Response from the owner Replied: Karla, we're so happy to hear that you had a great experience purchasing a C-300 from John! He is a great asset to our team and we're glad to hear that he was able to make the process smooth and efficient for you. We're thrilled that you love your new vehicle and we appreciate your recommendation. Thank you for choosing us and we look forward to serving you again in the future. -The Mercedes Benz of Winston Salem Team

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During a scheduled service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment for mid November. I arrived promptly and about an hour later I was informed that "somehow" not all the parts were available and they could only do the front brakes which...

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During a scheduled service visit late this Summer I was informed that my brakes needed to be replaced.  Ok.  I made an appointment for mid November.   After about 1 hour,  I was informed that not all the parts were available and that I would have to make another appointment for work to be completed....

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During a service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment scheduled for 2 weeks ago. I arrived promptly and was told that not all the parts were available. Ok, but why didn't anyone from the service department call me before the...

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During a scheduled service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment and went about 2 weeks ago. I checked in at 8am and was given a ride back home. Around 11am I received a message that "somehow" not all the parts were in. I returned...

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During a service visit this Summer I was informed that I needed new brakes and rotors. I scheduled an appointment for 2 weeks ago. I promptly arrived, checked my car in and about 20 minutes later was told that not all the parts were available. Hmm, why didn't anyone tell me before hand. I...

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My salesman John and service advisor Terry are like no other. If you want the ultimate experience in buying a vehicle go to Mercedes of Winston-Salem.

Response from the owner Replied: Ray, every member of our team loves getting to help you out. We take pride in assisting you from finding the perfect new car to maintenance you may need. If there's anything we can do for you in the future, don't hesitate to give us a call anytime. -The Mercedes Benz of Winston Salem Team

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I just picked up a great new car - 2023 GLE450 SUV. From the beginning of the sales process Matthew Burchet was top notch. We did the entire purchase process virtually since I live out of town. He knew every detail of the car, listened to what I wanted and made the buying process very easy. He...

Response from the owner Replied: Nikki, we're so glad we could help you find a great new car! We're confident you're going to love the GLE450. Matthew and the team love nothing more than ensuring the buying process is quick and easy. If there's anything we can do for you in the future, please don't hesitate to reach out anytime. -The Mercedes Benz of Winston Salem Team

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I have been to this dealer many times for many reasons mostly working with parts department for my shop. They have always been helpful, organized and have their act together which is rare these days. Definitely consistent service you can count on.

Response from the owner Replied: Tucker, it's always a pleasure to have you stop by our way. We love nothing more than getting to help you find new cars and keep things running smoothly. If there's anything we can do for you in the future, don't hesitate to stop by anytime. -The Mercedes Benz of Winston Salem Team

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Response from the owner Replied: Bobby, thank you for taking a moment to leave this review. Please get in touch whenever we can lend a hand. -The Mercedes Benz of Winston Salem Team

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Terry is a great service advisor! His communication about my vehicle while it was being serviced was timely and responsive!

Response from the owner Replied: A.D., you can always count on Terry to help you! He's great at communicating what's going on with our customers. Please don't hesitate to stop by our way if there's anything we can do for you. -The Mercedes Benz of Winston Salem Team

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Response from the owner Replied: Terry, thanks so much for your review! If we can ever lend a hand, please feel free to contact us. -The Mercedes Benz of Winston Salem Team

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I'd just like to say that customer service during & after hours MATTER - the employees at this dealership do not care about the customer after 6pm. If you desire QUALITY customer service please reach out to Robert Coleman with Mercedes Benz of South Orlando. THEY SHIP!!!

Response from the owner Replied: As much as we'd like to take care of every customer, you stopped in after the sales staff had left for the day. We close at 6:00pm and the sales force left prior to you arriving. We're sorry we didn't have anyone from sales here. If you would have arrived before 6:00pm or called to notify us that you were going to stop by, the sales team would have stayed as long as you needed.

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The service was great, my Sales rep Mr John Worney was awsome. We started with me calling about a 2018 S 450. Me and my wife flew from Brooklyn NY, and we were not disappointed the car was awsome along with the service. The young lady that had my paperwork was awsome sorry for forgetting her name....

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Response from the owner Replied: Glad to see your review, Asa! If there's anything else you need, be sure to reach out. -The Mercedes Benz of Winston Salem Team

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Great place

Response from the owner Replied: We appreciate this excellent review, Ali! Feel free to get in touch if there's anything else you need. -The Mercedes Benz of Winston Salem Team

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I was helped by John WorneyWe was helped by Salesman John Worney at Mercedes Benz of Winston Salem on Jonesboro RD with the purchase of a new Mercedes. John assisted us through out the whole process and made sure everything went smooth from the test drive to the paperwork. He was able to answer...

Response from the owner Replied: If there's anyone who can help the carbuying process go smoothly, it's John. He'll appreciate reading you enjoyed working with him to purchase your Mercedes! Congratulations on your new purchase! -The Mercedes Benz of Winston Salem Team

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I bring cars to have work done!

Response from the owner Replied: We appreciate you leaving this review, Gerald! Please let us know if we can assist you in the future. -The Mercedes Benz of Winston Salem Team

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Dealer gave me a great deal on a Mercedes Benz extended warranty, if you need an extended warranty after the sale go see Allie!

Response from the owner Replied: Vtvette, thanks for coming to see us for your new Mercedes! We're always happy to work with you to get you into a great car. We'll be sure that Allie gets to see this. We appreciate the awesome feedback! -The Mercedes Benz of Winston Salem Team

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