Google Review
- September 08, 2020
Response from the owner Replied: We're very sorry to see that we missed the mark. Customer feedback is really important to us, so feel free to reach out directly and let us know what we could have done better. -The Mercedes Benz of Winston Salem Team
Google Review
- August 24, 2020
Awesome salesman, Matt. Closing the door but said he'd still help us. SOLD!
Response from the owner Replied: Kristina, no matter the time of day, you can always count on our team for top-notch service! We're happy to hear that Matt was able to help you out. If you need anything in the future, we'll be here to help! -The Mercedes Benz of Winston Salem Team
Google Review
- August 22, 2020
Response from the owner Replied: Kristina, no matter the time of day, you can always count on our team for top-notch service! We're happy to hear that Matt was able to help you out. If you need anything in the future, we'll be here to help! -The Mercedes Benz of Winston Salem Team
Google Review
- August 19, 2020
Response from the owner Replied: Dominique, it's disappointing that we could've done more to leave you with a great impression. Please don't hesitate to let us know what we can do to improve. If we can be of assistance in the future, be sure to give us a call. -The Mercedes Benz of Winston Salem Team
Google Review
- August 17, 2020
Google Review
- August 14, 2020
Great place to shop. Ask for John. He will take very good care of you.
Response from the owner Replied: Thank you for your 5-star review Anthony!
Google Review
- July 30, 2020
Tommy is So Knowledge & Accommodating, Can answer your questions in "Automobile Speak"with Very Clear & Needed Information,"A Gentleman", Represents Mercedes Benz with Style,A Pleasure!! Quite Personable & Down to Earth, I've purchased Two Automobiles,My Late Mother, more than 6 Vehicles there,...
Response from the owner Replied: Whether it's your first purchase or your fifth, you can always expect exceptional service from our team! We want you to feel confident about the car you're buying -- that's why our team is always happy explain each feature in easy-to-understand terms. We appreciate your support, and we'll be here for you if you need anything in the future! -The Mercedes Benz of Winston Salem Team
Google Review
- July 30, 2020
What a great experience it was purchasing a CPO Mercedes from Mercedes-Benz of Winston-Salem. From the very beginning, the sales team was up front and honest. They were there to help through every process along the way. From finding the right Mercedes for my wife, to getting me the best bang for...
Response from the owner Replied: Jonathan, we agree -- we believe that buying a car should be fun and stress-free! From trade-in to purchase, our team will always go above and beyond to walk you through the entire process and answer any questions you may have. We'll be sure to pass along your kind words to Kim, and we hope you enjoy your "new" Mercedes! -The Mercedes Benz of Winston Salem Team
Google Review
- July 21, 2020
Unbelievable customer service. Long term Mercedes owner recently stranded in NC with AC problem. Kris Buckles was beyond helpful in securing the part, keeping us informed and completing the repair,. The 9 hour drive home was comfortable. We've had service at multiple different MB dealers but this...
Response from the owner Replied: Thank you for your 5-star review Brent! We are delighted to hear about your great experience with Kris and we appreciate your feedback!
Google Review
- July 16, 2020
Response from the owner Replied: Thank you for your 5-star review Anthony!
Google Review
- July 14, 2020
Outstanding
Response from the owner Replied: Thank you for your 5-star review Joseph!
Google Review
- July 14, 2020
Great
Response from the owner Replied: Thank you for your 5-star review Allen!
Google Review
- July 14, 2020
I went too go and get my drop top fix at the Mercedes dealership, i have a 1999 Mercedes CLK 320
Response from the owner Replied: Thank you for your 5-star review Pamela! We appreciate your feedback!
Google Review
- July 01, 2020
Response from the owner Replied: Thank you for your 5-star review Allen!
Google Review
- June 30, 2020
We got a recommendation from a good friend who had a great experience using John Worney as a sales rep. He was fantastic, extremely professional and friendly. I have worked with numerous other sales reps at other dealerships over the years, and John doesnt pressure you at all like they did. It...
Response from the owner Replied: Bill, around here, we believe that your car buying experience should be stress-free! When you work with our team, you can always expect professional and friendly service. We hope you've been enjoying your new set of wheels! -The Mercedes Benz of Winston Salem Team
Google Review
- June 20, 2020
Response from the owner Replied: Thank you for your 5-star review Joseph!
Google Review
- June 17, 2020
Response from the owner Replied: Thank you for your 5-star review Pamela! We appreciate your feedback!
Google Review
- June 13, 2020
Response from the owner Replied: Thank you for your 5-star review Randy!
Google Review
- June 07, 2020
Response from the owner Replied: Thank you for your 5-star review!
Google Review
- May 14, 2020
The staff is very helpful, courteous, outstanding service: keep up the good work..
Response from the owner Replied: It's nice we could help out, Ron -- were grateful for your review. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- April 11, 2020
Response from the owner Replied: Thank you for your 5-star review Lora! We are happy you had a great experience working with Matt and we appreciate your recommendation!
Google Review
- April 01, 2020
Response from the owner Replied: Ross, we're sorry that you weren't entirely satisfied with your experience with us. If there's anything we can do to make your next visit better, please feel free to let us know. Hope we'll get a chance to impress you more soon. -The Mercedes Benz of Winston Salem Team
Google Review
- March 17, 2020
Would recommend. Our sales rep Matt Burchette was very helpful and patient with us. The whole process was smooth and fairly quick.
Response from the owner Replied: Thank you for your 5-star review Lora! We are happy you had a great experience working with Matt and we appreciate your recommendation!
Google Review
- March 16, 2020
Google Review
- March 08, 2020
Response from the owner Replied: Thank you for your 5-star review! We appreciate your feedback!
Google Review
- March 06, 2020
Response from the owner Replied: Thank you for your 5-star review! We appreciate your feedback!
Google Review
- February 11, 2020
Response from the owner Replied: Aaron, we're very disappointed you've been left with such a poor impression of our team. We'd love the chance to make things right. Please give us a call if you'd like to discuss your experience with us further. -The Mercedes Benz of Winston Salem Team
Google Review
- February 11, 2020
Response from the owner Replied: Thank you for your great review Cam! We appreciate your feedback!
Google Review
- January 29, 2020
Went with a friend to pick up her Mercedes and trade in her old one price was a little high but the car was of great quality almost looked new
Response from the owner Replied: Thank you for your great review Cam! We appreciate your feedback!
Google Review
- January 24, 2020
Terrible staff and not helpful at all
Response from the owner Replied: Aaron, we're very disappointed you've been left with such a poor impression of our team. We'd love the chance to make things right. Please give us a call if you'd like to discuss your experience with us further. -The Mercedes Benz of Winston Salem Team
Google Review
- January 22, 2020
Always treated me right on service and purchases.
Response from the owner Replied: Thank you for your 5-star review Dustin! We are happy you had a great experience and we appreciate your support!
Google Review
- January 13, 2020
Response from the owner Replied: Thank you for the great rating Gabriel! We appreciate your feedback!
Google Review
- January 11, 2020
Response from the owner Replied: Thank you for your great review Jamie! We appreciate your feedback!
Google Review
- January 11, 2020
Response from the owner Replied: Thank you for your 5-star review Dustin! We are happy you had a great experience and we appreciate your support!
Google Review
- December 30, 2019
Response from the owner Replied: Thank you for your 5-star review Dustin! We are happy you had a great experience and we appreciate your support!
Google Review
- December 30, 2019
Response from the owner Replied: Thank you for your 5-star review Michael!
Google Review
- December 30, 2019
Very professional
Response from the owner Replied: Thank you for your great review Jamie! We appreciate your feedback!
Google Review
- December 30, 2019
Always treated me right on service and purchases.
Response from the owner Replied: Thank you for your 5-star review Dustin! We are happy you had a great experience and we appreciate your support!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you for your 5-star review Khuram! We are happy you had a great experience working with Lora!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you for your 5-star review Ann! We appreciate your positive feedback of our Service and Staff!
Google Review
- December 09, 2019
Friendly staff and great service. Love this place. Will definitely use them for my next car. John was a wonderful sales rep.
Response from the owner Replied: Thank you for your 5-star review Ann! We appreciate your positive feedback of our Service and Staff!
Google Review
- November 20, 2019
Response from the owner Replied: Thank you for your 5-star review David! We appreciate the great rating!
Google Review
- November 18, 2019
Response from the owner Replied: Thank you for your 5-star review Bubs! We appreciate your support!
Google Review
- November 14, 2019
Response from the owner Replied: Thank you for your 5-star review Elizabeth! We appreciate the great rating!
Google Review
- November 12, 2019
Good service from lora. Sales lady.
Response from the owner Replied: Thank you for your 5-star review Khuram! We are happy you had a great experience working with Lora!
Google Review
- November 11, 2019
Response from the owner Replied: Coleman, we're grateful for the excellent review! Please just let us know if there's anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- October 24, 2019
Great customer service...easy to deal with, always courteous and friendly
Response from the owner Replied: Coleman, we're grateful for the excellent review! Please just let us know if there's anything you need. -The Mercedes Benz of Winston Salem Team
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your feedback Arthur, please let us know if you have any questions in the future!
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5-star review Alanda! We are happy you had an excellent experience with our Service and Staff!
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for being so understanding, Rick. We hope you'll come to us next time you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5-star review Jason! We appreciate your feedback of the Sales Team!
Google Review
- October 11, 2019
Response from the owner Replied: Von, it's great to see that we could get your daughters' vehicle working smoothly! Thanks for the kind words. We're always here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5-star review Lisa! We are glad you had a great experience with Mark and we appreciate your recommendation!
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5-star review Susan! We are happy you had an excellent car buying experience with Jay!
Google Review
- October 11, 2019
Response from the owner Replied: Thank you for your 5-star review Kim!
Google Review
- October 09, 2019
Though they gave me the wrong part when I provided the year, make, model, and VIN number... they had the courtesy to call me and admit a mistake was made and lowered the price for the exchange part to cover my fuel costs!
Response from the owner Replied: Thank you for being so understanding, Rick. We hope you'll come to us next time you need anything. -The Mercedes Benz of Winston Salem Team
Google Review
- October 08, 2019
Response from the owner Replied: Thank you for your 5-star review Chris!
Google Review
- October 07, 2019
I went here to get my daughter's car repaired. The service was excellent. Kris Buckles was very friendly and helpful. I truly feel like a valued customer. The estimate was spot on. There were no last minute surprises, and her car was done on time. This location is nearly 40 minutes from my house,...
Response from the owner Replied: Von, it's great to see that we could get your daughters' vehicle working smoothly! Thanks for the kind words. We're always here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google Review
- October 02, 2019
I drove from Charlotte to buy a car and it was well worth the drive...one of the best car buying experiences I have had. My salesman Jay was knowledgeable and no pressure.
Response from the owner Replied: Thank you for your 5-star review Susan! We are happy you had an excellent car buying experience with Jay!
Google Review
- September 24, 2019
Mercedez-Benz believe in good customer service. Mr. Taylor was patience he was able to answer all my questions. I also, worked with the internet sell lady Allie, she was also pleasant. The quality of service is important to me. The vehicle we purchased is GLE 350, we absolutely enjoyed it. My next...
Response from the owner Replied: Thank you for your 5-star review Charlesetta! We are happy you had a great experience working with us! Enjoy your GLE 350!
Google Review
- September 21, 2019
Response from the owner Replied: Thank you for your 5-star review Wayne!
Google Review
- September 21, 2019
Response from the owner Replied: Thank you for your 5-star review David!
Google Review
- September 21, 2019
Response from the owner Replied: Thank you for your 5-star review! We appreciate the great rating!
Google Review
- September 21, 2019
Like always the sales team made buying a car easy and enjoyable.
Response from the owner Replied: Thank you for your 5-star review Jason! We appreciate your feedback of the Sales Team!
Google Review
- September 19, 2019
Response from the owner Replied: Thank you for your 5-star review Timmy!