Good

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Service department had the vehicle for 2 weeks diagnosing a problem. With service, new brakes and rotors, replacement of a fuse, coil packs, and a few solenoids, the total was over $6000. When I went to pick up the car, I learned they don't accept checks. And they charge a surcharge on credit card...

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Excellent customer service with great communication.

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Personable on time service.

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Very nice staff

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Great service. Friendly people.

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Turnaround time on the service of my E320 was a fraction of what was expected. True definition of under promise, over deliver!

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Terry and staff provide the best service for me and my GLS 450. The experience is stress free!

Response from the owner Replied: Thank you, Brenda! We're so happy to hear that you had a stress-free experience with Terry and our staff while servicing your GLS 450!

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Excellent dealership from roadside service to the help at dealership, explained what was wrong and told me what will be done to fix problem. Thank you so much for your patience and a listening ear.......Happy new year.

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Response from the owner Replied: It's great we had the chance to help, Cynthia. Thanks for your review. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team

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Wonderful experience!

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First rate service as always!!!

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Repair was completed to my satisfaction in one day. Very pleased with parts & service.

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John was wonderful! Amazing experience! Super time sensitive! Did not have to spend 4 hours in a dealership! I will definitely use John for my next purchase! Thanks so much!

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Positive service experience; very professional!

Response from the owner Replied: Thank you! We appreciate your kind words and are glad to hear that you had a positive and professional service experience with us.

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The folks at Mercedes Benz of Winston Salem were courteous, professional, and a delight to deal with from start to finish. We are proud to be customers and would recommend this dealership to anyone. Five star experience!!!

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The experience was bar none, one of the most enjoyable car buying experiences I have had.Mark K. at Mercedes was fantastic to work with and made my car buying experience very easy.

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Mark was very professional and made the entire process very easy. Highly recommended.

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Karrisma was great to work with. Very communicative and prompt.

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So efficient! All paperwork was done in advance. Salesperson was vey knowledgeable of all the tech in the car. Quickly got me set and on my way.

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Response from the owner Replied: Thank you for your kind words, Lenny! We appreciate your continued support and look forward to serving you again soon.

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Kim is always wonderful! So professional and incredibly helpful. Great experience

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I’ve now purchased two vehicles from this dealership. Jay Cox has been my salesperson both times. He and the rest of the MB of Winston-Salem team are so easy to work with. They make buying a car exciting and fun!

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Outstanding experience

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Wonderful job. Great communication!

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I looked for cars in several dealerships in Greensboro but it was until I decided to go to Winston Salem MB where I felt truly valued as a customer. David and his team treated me really nice and worked with me to reach the price I had in budget. Thanks so much!!

Response from the owner Replied: It's so wonderful to hear that you felt cared for and valued here, Memo. We're glad that you enjoyed your service and found exactly what you were looking for. Next time you need a hand, we're always here for you. Thank you! -The Mercedes Benz of Winston Salem Team

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Everyone displayed the highest level of customer service. Noe Raya was exceptional!

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Words can’t express the peace of mind I received from Gene in the service department as minute by minute he texted up dates , quotes, suggestions and offered the best solutions. I was treated like Royalty and have already booked my next appointment in two weeks for more work that I was unaware that...

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I have try to contact this dealership via text and email and No luck

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Mercedes Of Winston-Salem the best dealership in the country and they treat you as if you were part of their family.

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I was checked right in and the service was quick.

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A+ treatment in all ways.

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I have bought many vehicles from Mercedes Benz of Winston-Salem and I will continue to buy many more . The purchase experience down to the sales representatives and management have been wonderful to work with. And made it a very pleasant experience. Not to mention a wonderful product.

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My experience with my Winston Salem location has always been exceptional in customer service and professionalism. I recently renewed my lease and was given white glove treatment and felt at home with my new MBenz family.Susan B

Response from the owner Replied: We're delighted to hear that you received exceptional service and felt at home with us! Thank you for being part of our Mercedes family!

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If I could give NO stars that would be great! I had my car towed here for a key. They first told me they could get me a key the same day. Then they said it would take 3 days because they had to reach Germany. After having it there for 2 days they said they couldn’t start the car and I needed to...

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Such great service. Karisma was great.

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Such a great experience! Everyone at MB was wonderful to work with and made it so easy and week less. Took no time and I LOVE my new ride-thanks Stewart, Lori and team!!

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Visit for service to check batteries that had not been replaced in over seven years. Gene Walker took good care of us. As expected, batteries were at end of life. They installed new batteries and had us ready to go a little later in the day. Also did a great job with the complimentary car wash. Good...

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Great job

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Excellent customer service from the salesman. He located the exact vehicle I wanted in a reasonable amount of time.He took the time to explain all the complex features and was very thorough.My only wish is that the service department treats me the same. I believe they will and then I can add the...

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Excellent Salesman John, he didn’t apply any pressure to buy the vehicle I purchased and took his time to answer all questions and concerns. The whole Mercedes crew made it a wonderful experience.Thank you Mercedes!!!

Response from the owner Replied: Thank you for your 5-star review!

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I was very disappointed that the initial reason I called about was not addressed. Several other issues were resolved but now I have to go back to the dealership to get the original problem fixed.

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Excellent customer service!! From the parts department to the service department they kept me informed the whole repair.

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As usual Mercedes dealerships treat their clients like kings and queens. Mercedes-Benz of Winston Salem is no exception. Gene is a terrific service agent, and I look forward to service and support for many years to come.

Response from the owner Replied: Thank you, Jacqueline, for your wonderful feedback. We’re glad to hear you feel valued and appreciate Gene’s support—here's to many more years of exceptional service!

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They do a great job

Response from the owner Replied: Thank you for taking time to show your support, Michael. If we can ever assist you with anything, don't hesitate to get in touch. -The Mercedes Benz of Winston Salem Team

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Response from the owner Replied: Thank you for your 5-star review!

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I had a good experience with your service dept. I was a walk in for an oil change. My only complaint us that it took almost 2 1/2 hours.

Response from the owner Replied: Thanks for your feedback.

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John Worney is THE BEST car sales person I've ever encountered in all my years of driving! I bought a company vehicle from him in 2021. Why did I wait until now to post a review??? Well, we ALL know car sales, right?? It's not what happens during the sale but AFTER! From the time I pulled onto the...

Response from the owner Replied: Thank you for your kind words. I will pass this along to John. We appreciate your continued business and referrals!

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Response from the owner Replied: Thank you so much, Susan! We appreciate your 5-star rating!

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Very professional people and understanding what the buyer wants.

Response from the owner Replied: Thank you for your 5-star review!

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