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Google Review
- January 14, 2025
Service department had the vehicle for 2 weeks diagnosing a problem. With service, new brakes and rotors, replacement of a fuse, coil packs, and a few solenoids, the total was over $6000. When I went to pick up the car, I learned they don't accept checks. And they charge a surcharge on credit card...
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Google Review
- January 09, 2025
Excellent customer service with great communication.
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Google Review
- January 02, 2025
Turnaround time on the service of my E320 was a fraction of what was expected. True definition of under promise, over deliver!
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Google Review
- December 31, 2024
Terry and staff provide the best service for me and my GLS 450. The experience is stress free!
Response from the owner Replied: Thank you, Brenda! We're so happy to hear that you had a stress-free experience with Terry and our staff while servicing your GLS 450!
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Google Review
- December 31, 2024
Excellent dealership from roadside service to the help at dealership, explained what was wrong and told me what will be done to fix problem. Thank you so much for your patience and a listening ear.......Happy new year.
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Google Review
- December 31, 2024
Response from the owner Replied: It's great we had the chance to help, Cynthia. Thanks for your review. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
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Google Review
- December 29, 2024
Repair was completed to my satisfaction in one day. Very pleased with parts & service.
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Google Review
- December 29, 2024
John was wonderful! Amazing experience! Super time sensitive! Did not have to spend 4 hours in a dealership! I will definitely use John for my next purchase! Thanks so much!
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Google Review
- December 28, 2024
Positive service experience; very professional!
Response from the owner Replied: Thank you! We appreciate your kind words and are glad to hear that you had a positive and professional service experience with us.
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Google Review
- December 28, 2024
The folks at Mercedes Benz of Winston Salem were courteous, professional, and a delight to deal with from start to finish. We are proud to be customers and would recommend this dealership to anyone. Five star experience!!!
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Google Review
- December 28, 2024
The experience was bar none, one of the most enjoyable car buying experiences I have had.Mark K. at Mercedes was fantastic to work with and made my car buying experience very easy.
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Google Review
- December 27, 2024
Mark was very professional and made the entire process very easy. Highly recommended.
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Google Review
- December 23, 2024
Karrisma was great to work with. Very communicative and prompt.
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Google Review
- December 22, 2024
So efficient! All paperwork was done in advance. Salesperson was vey knowledgeable of all the tech in the car. Quickly got me set and on my way.
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Google Review
- December 20, 2024
Response from the owner Replied: Thank you for your kind words, Lenny! We appreciate your continued support and look forward to serving you again soon.
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Google Review
- December 20, 2024
Kim is always wonderful! So professional and incredibly helpful. Great experience
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Google Review
- December 20, 2024
I’ve now purchased two vehicles from this dealership. Jay Cox has been my salesperson both times. He and the rest of the MB of Winston-Salem team are so easy to work with. They make buying a car exciting and fun!
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Google Review
- December 14, 2024
I looked for cars in several dealerships in Greensboro but it was until I decided to go to Winston Salem MB where I felt truly valued as a customer. David and his team treated me really nice and worked with me to reach the price I had in budget. Thanks so much!!
Response from the owner Replied: It's so wonderful to hear that you felt cared for and valued here, Memo. We're glad that you enjoyed your service and found exactly what you were looking for. Next time you need a hand, we're always here for you. Thank you! -The Mercedes Benz of Winston Salem Team
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Google Review
- December 13, 2024
Everyone displayed the highest level of customer service. Noe Raya was exceptional!
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Google Review
- December 13, 2024
Words can’t express the peace of mind I received from Gene in the service department as minute by minute he texted up dates , quotes, suggestions and offered the best solutions. I was treated like Royalty and have already booked my next appointment in two weeks for more work that I was unaware that...
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Google Review
- December 12, 2024
I have try to contact this dealership via text and email and No luck
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Google Review
- December 11, 2024
Mercedes Of Winston-Salem the best dealership in the country and they treat you as if you were part of their family.
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Google Review
- December 06, 2024
I have bought many vehicles from Mercedes Benz of Winston-Salem and I will continue to buy many more . The purchase experience down to the sales representatives and management have been wonderful to work with. And made it a very pleasant experience. Not to mention a wonderful product.
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Google Review
- December 05, 2024
My experience with my Winston Salem location has always been exceptional in customer service and professionalism. I recently renewed my lease and was given white glove treatment and felt at home with my new MBenz family.Susan B
Response from the owner Replied: We're delighted to hear that you received exceptional service and felt at home with us! Thank you for being part of our Mercedes family!
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Google Review
- December 05, 2024
If I could give NO stars that would be great! I had my car towed here for a key. They first told me they could get me a key the same day. Then they said it would take 3 days because they had to reach Germany. After having it there for 2 days they said they couldn’t start the car and I needed to...
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Google Review
- December 02, 2024
Such a great experience! Everyone at MB was wonderful to work with and made it so easy and week less. Took no time and I LOVE my new ride-thanks Stewart, Lori and team!!
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Google Review
- December 02, 2024
Visit for service to check batteries that had not been replaced in over seven years. Gene Walker took good care of us. As expected, batteries were at end of life. They installed new batteries and had us ready to go a little later in the day. Also did a great job with the complimentary car wash. Good...
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Google Review
- November 30, 2024
Excellent customer service from the salesman. He located the exact vehicle I wanted in a reasonable amount of time.He took the time to explain all the complex features and was very thorough.My only wish is that the service department treats me the same. I believe they will and then I can add the...
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Google Review
- November 29, 2024
Excellent Salesman John, he didn’t apply any pressure to buy the vehicle I purchased and took his time to answer all questions and concerns. The whole Mercedes crew made it a wonderful experience.Thank you Mercedes!!!
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 29, 2024
I was very disappointed that the initial reason I called about was not addressed. Several other issues were resolved but now I have to go back to the dealership to get the original problem fixed.
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Google Review
- November 29, 2024
Excellent customer service!! From the parts department to the service department they kept me informed the whole repair.
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Google Review
- November 29, 2024
As usual Mercedes dealerships treat their clients like kings and queens. Mercedes-Benz of Winston Salem is no exception. Gene is a terrific service agent, and I look forward to service and support for many years to come.
Response from the owner Replied: Thank you, Jacqueline, for your wonderful feedback. We’re glad to hear you feel valued and appreciate Gene’s support—here's to many more years of exceptional service!
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Google Review
- November 22, 2024
They do a great job
Response from the owner Replied: Thank you for taking time to show your support, Michael. If we can ever assist you with anything, don't hesitate to get in touch. -The Mercedes Benz of Winston Salem Team
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Google Review
- November 21, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 21, 2024
I had a good experience with your service dept. I was a walk in for an oil change. My only complaint us that it took almost 2 1/2 hours.
Response from the owner Replied: Thanks for your feedback.
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Google Review
- November 21, 2024
John Worney is THE BEST car sales person I've ever encountered in all my years of driving! I bought a company vehicle from him in 2021. Why did I wait until now to post a review??? Well, we ALL know car sales, right?? It's not what happens during the sale but AFTER! From the time I pulled onto the...
Response from the owner Replied: Thank you for your kind words. I will pass this along to John. We appreciate your continued business and referrals!
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Google Review
- November 21, 2024
Response from the owner Replied: Thank you so much, Susan! We appreciate your 5-star rating!
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Google Review
- November 19, 2024
Very professional people and understanding what the buyer wants.
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 17, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 15, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 15, 2024
Response from the owner Replied: Thanks for your feedback.
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Google Review
- November 15, 2024
Karissma is the best.Excellent communication.
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 14, 2024
My service rep, Gene ,took. care of all my concerns on my 2011 c300The estimate was as stated. No bug surprises.I'll be back for other service items. Thanks again Gene,!!
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Google Review
- November 14, 2024
Everything was absolutely beautiful with one exception... I consider $195/hour somewhat steep eventhough I commend the service dept. for their quality. Thank you
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Google Review
- November 13, 2024
Mercedes Benz of Winston Salem provides superior service and purchasing experiences. Highly recommmend!
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Google Review
- November 12, 2024
Service was fantastic. I was kept appraised of service being rendered as well as a plan for future service. Five thumbs up!
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 12, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 12, 2024
Was not impressed with service department.
Response from the owner Replied: Kim, I'm sorry to hear that your experience with our service department did not meet your expectations. We value your feedback and would love the opportunity to make things right. Please feel free to reach out to us via text or call for further assistance.
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Google Review
- November 12, 2024
I have taken my my car into their service shop on three maybe four different occasions and walked away still dissatisfied with the service they provided they claim they couldn’t find the problem with my car. They claim that they couldn’t find a solution to my command screen display screen couldn’t...
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Google Review
- November 12, 2024
Gene was fantastic.I did not have an appointment but stopped by because I had a nail in my tire and was losing pressure. He immediately took the care back and indicated that it may be an hour or so. That was fine with me. As I waited I heard Gene indicate to another person waiting that they had...
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 08, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 08, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 08, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 07, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 07, 2024
Very professional and able to get me in last minute. Very clean dealership and nice selection of vehicles
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Google Review
- November 05, 2024
Working with Terry at MB Winston Salem is always a pleasant experience. He is very courteous, professional and accommodating.
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Google Review
- November 04, 2024
I was scheduled for a B maintenance today and was assigned to Terry. He was professional and efficient! I had forgotten to ask him a question after dropping off my car. I called him and left a message. He got back to me quickly and handled my question with knowledge. He didn’t even get annoyed...
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Google Review
- November 04, 2024
My wife has been looking for a small suv for quite awhile. We found a nice AMG CLA 35 low mileage CPO advertised at Mercedes of Winston. We didn’t know any sales folks there and were fortunate to have connected with John.The buying experience was especially great.Our salesman John Worney was low...
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Google Review
- November 04, 2024
Great group at Mercedes Benz at Jonestown Road, Winston-Salem. Very pleasant and pleasing service too. Thanks Mercedes 😊
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Google Review
- November 03, 2024
Excellent customer service, ask for David!
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- November 02, 2024
Excellent service as always. Highly recommend Connor.
Response from the owner Replied: Thank you for your kind words, Chasity! Happy to hear you had a great experience with Connor.
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Google Review
- November 01, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 31, 2024
Everyone I dealt with at this location was friendly and informative. I would certainly use them again for all of my Mercedes needs if ever in the Winston-Salem area again
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 31, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 31, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 31, 2024
Great experience. Great service - excited about my new vehicle !
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 31, 2024
Great experience all around. I have bought 2 vehicles from this dealership over a 4 year period and have been completely satisfied. Sales and service staff are competent, professional, and offer great customer care.
Response from the owner Replied: Thank you for your kind words and loyalty over the years; we're glad to hear you've had such positive experiences with our sales and service teams.
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Google Review
- October 30, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 30, 2024
Friendly, had our loaner ready, and completed our service in a timely manner. Great! 😊
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 30, 2024
Efficient, friendly and professional from start to finish. A real cut above. Would recommend.
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 30, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 29, 2024
Great and quick sale and customer service is superb.
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Google Review
- October 19, 2024
Everyone there was very helpful! Very satisfied so far with every interaction we had. Connor was great!
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Google Review
- October 19, 2024
An almost 40 year relationship with the wonderful folks at Mercedes Winston-Salem and the service has always been A+ as the customer always comes first in both sales & service.
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Google Review
- October 18, 2024
I had a five star experience with Mercedes-Benz of Winston-Salem. John Worney helped me find a car that is perfect for me. The entire process was seamless, and I am very pleased with everything. No pressure, no baloney. I highly recommend this dealership.
Response from the owner Replied: Thank you, Alma! We're so glad John could help you find the perfect car without any pressure. We appreciate your recommendation.
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Google Review
- October 17, 2024
Recall was performed quickly and as always a complimentary car wash. Always a great experience!
Response from the owner Replied: We're happy we could give you a great, efficient experience, Dale. Next time you need us, you know we're here for you -- and you'll always drive away in a shiny Benz. -The Mercedes Benz of Winston Salem Team
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Google Review
- October 16, 2024
Great costumer service! Quick and accommodating. Thank you Team!
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Google Review
- October 15, 2024
I had my 2014 S550 in for a recent recall. The service desk staff were very pleasant and helpful. The service advisor, Terry Shackleford, got the car in immediately for the service while I waited. Before long, my car was completed and delivered to me curbside, spotlessly washed and cleaned. My...
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Google Review
- October 15, 2024
Very professional and courteous staff. Gene was very helpful explaining what needed to be done and kept me up to date on everything.Very appreciative of courtesy car. My car was returned clean and everything set the same as before service.Gaill Walters
Response from the owner Replied: We're always happy to help out when we can. Thanks for taking the time to leave a kind review like this for us. See you again next time you need anything! -The Mercedes Benz of Winston Salem Team
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Google Review
- October 15, 2024
Quality, expedient service received today. Great experience!
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Google Review
- October 15, 2024
Karissma walked through the options which helped tremendously. For changing the sensor is costing too much. Besides that appreciate Karissmas's assistance.
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Google Review
- October 13, 2024
Love this place , My rep Chris Buckles n salesman Tommy Hooker are the best ! Get treated like royalty here n everyone else working there ! Recommend to everyone to try !🤙🏻
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Google Review
- October 11, 2024
Great vehicles, great service, great people. Bring your car here with confidence!
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Google Review
- October 06, 2024
Great service, wonderful employees, and an overall efficient and pleasurable experience!
Response from the owner Replied: It's fantastic that you had a wonderful experience, Eliza. So glad we were able to help -- if you need anything else, we're here for you. -The Mercedes Benz of Winston Salem Team
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Google Review
- October 04, 2024
I always feel so welcomed and taken care of when I for service. Terry always keeps my car in good running order.
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- October 04, 2024
Wonderful experience with Mercedes benz of Winston Salem and they were quick 😀
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Google Review
- October 04, 2024
Highly recommend Gene Walker! Always makes my experience great! A+ service!
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Google Review
- October 04, 2024
Noe & the staff at Mercedes Benz in Winston Salem covered every detail & resolved all of my issues with professionalism & care. They even delivered my Benz back to me free of charge & I live 1.5 hours away from the dealership. They are all a class act!
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Google Review
- October 04, 2024
Hands down, the easiest car purchase I’ve ever experienced!! Lori Culler and Mark Kendall were incredibly knowledgeable and awesome to work with and I LOVE my new car!!
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Google Review
- October 04, 2024
Great experience! Realized my service was longer then an hour but hadn't arranged transportation. They drove me hope and picked me up as well as reminding me I had bought an extended warranty so the service was covered.
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Google Review
- September 27, 2024
Response from the owner Replied: Thank you for your 5-star review Marie!
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Google Review
- September 27, 2024
Great experience very professional
Response from the owner Replied: Thank you so much, Mike! We truly appreciate your kind words and are grateful for your positive feedback.
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Google Review
- September 27, 2024
My experience with Mercedes Benz in Winston Salem was beyond my expectations. The process was smooth and simply easy to navigate through all the paperwork.
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Google Review
- September 27, 2024
Mercedes Benz of Winston Salem has delivered great service in a very polite and professional manner. Mark Kendall in sales was knowledgeable on the SUV I was ordering and his follow through was very much appreciated.
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Google Review
- September 22, 2024
Gene communicated with me in a very timely manner from drop off to pick up. Appreciative.
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Google Review
- September 19, 2024
Lee Reavis was great. Lori Culler too. Good service
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Google Review
- September 19, 2024
Kept me updated, provided access so my schedule was not interrupted.
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Google Review
- September 16, 2024
Purchased a used vehicle. Within days noticed water leaking into the cabin whenever it rained. They ultimately agreed to have it “fixed” and had the vehicle for about a month (during which time I was never offered a loaner vehicle). After getting it back, it still leaked. Would not recommend...
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Google Review
- September 15, 2024
As a long term customer, I feel the level of service has declined generally. Length of wait-time for scheduling maintenance seems to be stretched for longer periods of time. Some staff seem to be untrained and aren’t as courteous as in the past.
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Google Review
- September 13, 2024
Always a great experience at Winston-Salem's Mercedes
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Google Review
- September 13, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- September 11, 2024
Extremely nice professional and helpful people.. They make your life a lot more comfortable, great job everybody! Thank you for the service you provided.
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Google Review
- September 08, 2024
Service staff members are helpful and courteous.Very accommodating.
Response from the owner Replied: Glad our team can always help -- thank you for the vote of confidence. -The Mercedes Benz of Winston Salem Team
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Google Review
- September 07, 2024
Mark was amazing to work with! The buying process was a breeze! The follow up and after care given to their customers is A+. I will be a forever client due to amazing customer service and a phenomenal driving experience in my new Mercedes!
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Google Review
- September 05, 2024
I had a wonderful experience purchasing a used vehicle. Ask for Allie or Conner they are the best!
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Google Review
- September 04, 2024
I had a great experience working with Mercedes-Benz Winston-Salem to buy my new car!
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Google Review
- August 31, 2024
Great experience at Mercedes-Benz of Winston-Salem . Worked with Jay Cox and Allie Phillips. Very easy to work with / no pressure. I had a very positive experience.
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Google Review
- August 30, 2024
This is the best dealership I've worked with in 20 years or more. The purchase was pleasant and a good deal. Service is excellent. I'll buy from them next time for sure.
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Google Review
- August 30, 2024
Great Great Experience working with Allie and Jay, l would HIGHLY recommend Mercedes Benz of Winston-Salem to anyone looking to purchase there next Mercedes 👌🏾
Response from the owner Replied: Thank you, Freddie! We appreciate your recommendation and are grateful for the opportunity to work with you.
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Google Review
- August 29, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- August 29, 2024
I recently purchased a car from Mercedes-Benz of Winston-Salem for my 16-year-old daughter, and I couldn't be more pleased with the experience. The level of service we received was exceptional from start to finish. Not only did they make the process seamless and convenient by delivering the car to...
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Google Review
- August 29, 2024
John is wonderful to work with. Thank you Merceds . I love my race car!
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Google Review
- August 27, 2024
Response from the owner Replied: Thank you so much, Mikhail. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
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Google Review
- August 27, 2024
Exceptional service and friendly staff. High recommendation for your service needs.
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Google Review
- August 26, 2024
Excellent dealership that goes beyond to ensure customer satisfaction! Highly recommend!!
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Google Review
- August 23, 2024
I drove in from Myrtle Beach and went straight to the Service depart. I did not have an appointment . They were very kind to me and diagnosed the problem with my car right away!. After a short wait I was back in my car and heading to see my family in Winston Salem !!
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Google Review
- August 22, 2024
Response from the owner Replied: Thank you for your 5-star review!
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Google Review
- August 20, 2024
Gene Walker make the service experience the best it can be.
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Google Review
- August 19, 2024
Mercedes Benz of Winston has incredible customer service and care!
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Google Review
- August 19, 2024
Professional, and above all expectations. Great job on my 2011 ML350 Bluetec.
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Google Review
- August 10, 2024
We had such a great experience working with John Worney to buy my dream car! He made the process fast, fun, and easy. Best car buying moment I’ve ever had - now I’m hooked on Mercedes! Thanks for the thoughtful service and gorgeous car 😁
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Google Review
- August 06, 2024
We recently took our MB in for Service A. Everyone in the service department was very helpful, answered all of our questions and took great care of us and our car!
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Google Review
- August 04, 2024
Mercedes Benz of Winston-Salem has been home for me since 2011. Great people with excellent personalities in the sales and service departments, with highly commendable professionalism…excellent face for the brand! They come highly recommended!
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Google Review
- August 02, 2024
Lori Culler is the best salesperson and follow up person. I shopped for many cars this time but Lori had me at hello - knew what I really wanted and brought me more than expected. Quite unusual, and appreciated.
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Google Review
- August 02, 2024
Always helpful, courteous and supportive of issues before, during and after purchase.
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Google Review
- July 31, 2024
Excellent experience! Sales person (Mark Kendall) was extremely thorough in describing and demonstrating the cars features and controls. Finance (Libby Mason) was very helpful when there was a last minute problem with my bank. By the time my wife and I left for the 90 minute drive home, we were...
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Google Review
- July 31, 2024
It is a great experience every time!!Noe is very helpful and amazing person!!
Response from the owner Replied: Thank you, Priti Patel! We appreciate your kind words and are glad that Noe was able to provide you with a great experience.
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Google Review
- July 31, 2024
Best people and dealership ANYWHERE! Love taking my car to them!
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Google Review
- July 31, 2024
Conner, was very friendly, got the deal I wanted on a great car! It was a pleasure doing business with the folks at Mercedes-Benz of Winston-Salem!
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Google Review
- July 31, 2024
Always a great experience. Have been a consistent customer since 2022 and they always are very transparent and take great care of my car.
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Google Review
- July 29, 2024
We were treated wonderfully at M-B of W-S. I drove from 200 miles away to again work with Lori Culler, and I will do it again next time. Honesty, integrity, kindness - all very much appreciated.
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Google Review
- July 26, 2024
I recommend working with Mark Kendall. He led us through a seamless shopping experience and we love our new car!
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Google Review
- July 26, 2024
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
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Google Review
- July 25, 2024
We had great experience with sales person Jay cox he helped us out with our particular choice of suv with certain exterior / interior color and he found one for us. We had overall great experience with Winston Salem Mercedes Benz dealership.
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Google Review
- July 25, 2024
Good service at a reasonable price. They worked me in since I needed the service pretty quickly.
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Google Review
- July 22, 2024
They did a great job. Friendly, courteous and efficient.Thank you!
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Google Review
- July 19, 2024
Response from the owner Replied: Thank you for the 5-star rating, Tim! We appreciate your support.
Review on Google
Google Review
- July 19, 2024
I would like to commend Gene Walker for helping me get my ML 350 ready to sell. He went above and beyond and his help was very much appreciated.
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 14, 2024
Great dealership. As a long time Mercedes owner since 1983, I could not have been more pleased. The dealership and Jay Cox worked tirelessly to find the vehicle I wanted. They did not push me to settle for a vehicle that wasn’t quite what I was looking for but work had to fine the vehicle that...