Google+ Review
- August 09, 2018
Always accommodating and quick to help! Such a pleasure and refreshing
Response from the owner Replied: It's incredible that you had a stress-free experience with us, Kelly. If you need a hand with anything else, you know we're always happy to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 08, 2018
I have owned vehicles and had them serviced for over 30 years. To that end, the Mercedes Benz Dealership in Winston- Salem is far superior to any dealership I have ever used. Moreover, I would also like to extend high praise for Chris-Service Rep who always is a pleasure to work with, attentive to...
Response from the owner Replied: This is the kind of praise we'd like to hang on our walls, Harvey -- thanks so much. It's fantastic that you think we set the bar high, and even better that we hit the mark for you and your car needs. Next time you need a hand, you know we're always here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 08, 2018
Response from the owner Replied: Michael, you're great. Thanks for your review. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 07, 2018
Response from the owner Replied: Glenn, were glad to help, and we appreciate your support. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 07, 2018
Response from the owner Replied: Christopher, we appreciate the rating. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 06, 2018
The most polite knowledgeable people Mercedes Benz of Winston Salem. My wife said " they are so nice we need to buy another Mercedes".
Response from the owner Replied: Your wife knows best, Shawn! It's fantastic that you had such a wonderful experience -- we're glad we could help. Next time you need us, you know we're here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 05, 2018
Response from the owner Replied: Gregory, were happy we could help out, and we appreciate your support. Don't hesitate to get in touch if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 05, 2018
Google+ Review
- August 03, 2018
Great check in experience and communication throughout!
Response from the owner Replied: We're thrilled that you had a wonderful experience, Jason. If you need anything else, we're always here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 01, 2018
Sales dept. I give a 5,star,the service dept.only a 1,star.I would have to use the word terrible customer service, there is a young lady there sometimes she come's out to help me she's great & the car wash guy.I love to the car
Response from the owner Replied: It's a surprise to us that our service department didn't give you the same exceptional impression that our sales team did, Steve. We invite you to reach out with more feedback, and we'd love another chance to show you our best the next time you need a hand. Thank you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 01, 2018
Response from the owner Replied: Were glad we could help, Lisa, and were grateful for your review. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 01, 2018
I cannot over emphasize the professionalism, the no wasting time, the effectiveness of the whole transaction was amazing. Lori is the person to go to.
Response from the owner Replied: Thanks, German! Your compliments on our professional and efficient service mean a lot. Looking forward to welcoming you back for more soon. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 31, 2018
Response from the owner Replied: It's great we had the chance to help out, Cindi -- and we appreciate your support. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 31, 2018
Response from the owner Replied: Thanks, Frosty. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 30, 2018
Response from the owner Replied: Were happy to help, Beverly. Thanks for your review. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 29, 2018
There was a young blonde headed girl there that helped and showed us how to get our cell phone to go through the car which was nice ,you have very nice personnel I don't remember the young lady's name but she had blonde hair
Response from the owner Replied: Were glad we could help, Carolyn, and were grateful for your review. If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 26, 2018
Consistently good service!
Response from the owner Replied: Eddie, were happy we could help out, and were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 26, 2018
Response from the owner Replied: Were glad we could help, Carolyn, and were grateful for your review. If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 25, 2018
Terrible customer service! Just purchased my first Mercedes. The service department was slow, confused, unfriendly and didnt have the time to explain any of the work that they performed. I used to own a Lexus and was used to FIRST CLASS service....always! Didnt purchase my Mercedes locally, but...
Response from the owner Replied: First, congratulations on your new Mercedes, Sherry -- so exciting! Second, the impression you got of our service department is certainly not the five-star standard we hold ourselves to. We'd love more details -- you can call us at (336) 760-4580. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 24, 2018
Response from the owner Replied: Amy, thanks for your support. We're wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 24, 2018
I just love the honesty and the professionalism of the staff, and they also treated me and my wife as if we have been there before and the little things that my wife saw that may have been wrong,they fixed and yes I would recommend to go there and purchase a car.
Response from the owner Replied: Honesty and professionalism are our gold standards, so it warms our hearts to hear this, William. We're overjoyed you and your wife found what you were looking for, and we're always here if you need anything in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 21, 2018
My dealer, all wonderful things you expect from Mercedes benz!
Response from the owner Replied: Stephen, thank you! We're here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 19, 2018
Excellent service as usual.
Response from the owner Replied: Were pleased we could help, Karen. Thank you for your support. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 19, 2018
Excellent service!!
Response from the owner Replied: Were happy we could help out. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 19, 2018
Everyone was very professional from the time we arrived to the time we picked up our car...From Kris and the young lady that signed us in to coming back with a loner car full of purchases that the same young lady and and the young gentlemen that brought our car around helped us unload and place in...
Response from the owner Replied: Margaret, thanks for your review and for letting us know you felt so well taken care of -- we'll be passing along your compliments. It's wonderful to hear you think so highly of us, and we'll be right here if you need our help again. Till then! -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 18, 2018
Service staff members are helpful and courteous. Very accommodating.
Response from the owner Replied: Glad our team can always help -- thank you for the vote of confidence. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 17, 2018
Response from the owner Replied: Thank you for the five star review. We hope to have the opportunity serve you again.
Google+ Review
- July 16, 2018
Quality of service is just fine; however, the prices are outrageous. $140 for an oil and filter change. This is why we use independent service whenever possible. Unfortunately, this time we were not in town long enough to set up an appointment.
Response from the owner Replied: Sorry to hear you feel that way, Kim. Our team and products are top quality, which is why our services may tend to be on the pricier side. If you ever need anything, we'd love to welcome you back in and help you out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 16, 2018
Recall was performed quickly and as always a complimentary car wash. Always a great experience!
Response from the owner Replied: We're happy we could give you a great, efficient experience, Dale. Next time you need us, you know we're here for you -- and you'll always drive away in a shiny Benz. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 13, 2018
Excellent customer service. Very friendly staff. Have only been twice to see them but every time thus far the staff has been nothing but helpful. Kris has knack for showing he really cares about you and your vehicle which makes it me more confident to keep coming back.
Response from the owner Replied: We're always here to help you, Emily. We know how precious cars are, so you deserve a team you can feel confident in. Kris really is the best -- he truly does care deeply. Next time you need us, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 12, 2018
Response from the owner Replied: Were glad we could help, Warren. Thank you for your support. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
Response from the owner Replied: Were happy to help, Beverly, and we appreciate your support. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
I always trust my Mercedes dealership with my car's needs. I know that they will do everything to keep me a satisfied customer. My vehicle is 16 years old with over 200,000 miles, but because of the care it's received at the Winston Salem NC dealership, it's still my trusted method of...
Response from the owner Replied: We're grateful for you, Betsy! We know how special and important people consider their cars to be, and we getting to take care of yours for you. We're here for every year and mile to come. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
--Gene Walker and his service team are very helpful always understanding ! Thanks
Response from the owner Replied: We're always so happy to help, Dara! Gene really is a master at his trade -- we love to hear that he's an understanding ear to you. We'll see you next time you need a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
They were very thorough, I didn't have an appt. and they got to my car very fast , the staff was extremely helpful and polite. The lounge was very comfortable as well.
Response from the owner Replied: It's really wonderful to hear you had an efficient and comfortable visit with us, Joy. We're always here to help you out anytime you need a hand -- the lounge will be waiting for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
I gave this dealership five stars because of their service department. They were very professional, and went out of their way to accommodate all of my needs. I highly recommend.
Response from the owner Replied: We're grateful for the five stars, Tee, and that you had a great experience with our service department. We'll always go out of our way for our community -- you are our top priority. Thanks for your recommendation, and we'll see you next time you need a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
Response from the owner Replied: Miles, were glad to help. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
Got me in and out quick. Thanks! Great bunch of people.
Response from the owner Replied: Efficiency is our priority, Brenda! We're always here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
John is great sales person he helped me out with everything And i have no word for sales manager over there he compromised on price with me I bought preowned certified benz c300 and i love my car thanks alottttt guys to make my dreams true
Response from the owner Replied: We do what we do to make dreams come true, Ali. It makes us smile to know that we made you so happy, and John really is great at making the process seamless. Hope you love your new Benz, and we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
Place a call for service, (call back only) & called back at their leisure.Mr walker, from service department, I assume, and informed me that they did not service Mercedes Sprinter vans & I would need to travel to their Greensboro center for service. "that's just the way it is," attitude through...
Response from the owner Replied: Gene simply made clear to you that we are not licensed or permitted by Mercedes to service, sale, or work on Sprinter vehicles as we are not a sprinter dealership. As a result of that, our technicians are not trained to work on sprinter. I know you were also upset that not all Mercedes dealers are equipped and licensed to work on sprinters vans and I do sincerely apologize on behalf of the PA Sprinter dealership that you purchased it from, for not making you aware of that. I am sure that that is frustrating. I can assure you that had you shopped here, with your 'local' Mercedes dealer, our sales department would have informed you at that time, that we can neither sale nor service Sprinter. Which would have prevented your confusion and frustration. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 06, 2018
Response from the owner Replied: It's nice we could help out, Ron -- were grateful for your review. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 05, 2018
Response from the owner Replied: Were glad to help, Gloria. Thank you for your review. We're here for you anytime you need another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 02, 2018
Outstanding service from a great team, as always.
Response from the owner Replied: Were happy we could help out, Mike. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 02, 2018
Response from the owner Replied: Were pleased we could help, Mary, and we appreciate your support. We're wishing you the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 30, 2018
Response from the owner Replied: Thank you, Patricia. We appreciate the review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 30, 2018
Response from the owner Replied: It's nice we could help, Barbara, and we appreciate your review. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 29, 2018
Response from the owner Replied: Thank you, Patricia. We appreciate the review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 29, 2018
Impeccable service and attentiveness.
Response from the owner Replied: Mark, were happy we could help. Thanks for your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 28, 2018
Response from the owner Replied: Michael, were happy we could help, and were grateful for your review. Let us know the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 28, 2018
Everyone is always prompt, courteous and professional.
Response from the owner Replied: Cecilia, that's just what we aim for! Thank you for taking the time to leave your compliments. We're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 28, 2018
I had the best experience with Mercedes Benz of Winston Salem. My salesman Mr. John Worney is the BEST. He was honest with me about my E400 coupe with regard to the price and what type of flexibility was available. He put EVERYTHING on the table in the beginning, which I appreciate. We both believe...
Response from the owner Replied: Dana, we aim for nothing less than the best when serving our community, so it's a pleasure reading your review. We look forward to sharing your compliments with John right away. We appreciate the support -- we're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 27, 2018
I came in and after I was told how much the service was going to cost my husband said wait I told the service man and he didnt let I know it would cost 194.00 for them finding out why my engine light came on usually when I go to my dealer in DC they let I know the cost before anything is done so I...
Response from the owner Replied: Our service advisers always inform customers that we, like every car dealership, do charge a diagnostic fee to diagnose unknown problems. Like all dealerships we charge diagnostic fees because determining the cause of a problem can sometimes be time consuming. And we do not think it is fair to ask our technicians to put in hours of work for free. I apologize for any inconvenience resulting from this policy. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 26, 2018
Very courteous service professionals and front desk receptionist. I didn't have to ask what my charges were going to be I was told up front and I appreciate that. I definitely recommend this facility.
Response from the owner Replied: Teresa, you deserve nothing less! It's a pleasure knowing you enjoyed working with us. We're here for you if there's anything else you ever need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 25, 2018
As a customer of this Mercedes dealership for over 20 years, I can say that the service department and the personnel are as good as they come.... They are consistently excellent!!
Response from the owner Replied: Sally, thank you so much! We're so happy you've continued to be impressed by our service. We're here if you need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 25, 2018
Response from the owner Replied: You're the best. Thanks for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 22, 2018
Best dealership and service dept!!!! So friendly and helpful!!! Thanks!!!!
Response from the owner Replied: We're honored, Amy! Thanks for choosing us and for taking the time to shout us out here. We're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 21, 2018
Response from the owner Replied: It's great we had the chance to help out, Leigh -- and we appreciate your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 21, 2018
Response from the owner Replied: Were pleased we could help out. Thank you for your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 21, 2018
Everyone at this place I dealt with was friendly. I came from out of town about 45 min - 1 hour away to take my 2015 GLA in for the A1 check up. They also fixed other issues I had with safety features and/or their accompanying inoperative warnings going on and on off. My wait time was less than...
Response from the owner Replied: Our shuttle drivers live to please, Joseph! Our whole crew was happy to fix your GLA fast and keep you entertained while you waited. We really appreciate you going out of your way to visit us -- when you're ready for another checkup, you know where we are. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 18, 2018
I want to start by saying that I contacted Mercedes of Greensboro first but after talking to their "representative" I was not feeling like I wanted to deal with them....I wanted to get new keys for a g500 and their description of what I needed to do and pay was totally different than u guys...I...
Response from the owner Replied: It's great that we could make the process of buying your new vehicle easy and comfortable, Edward! Thanks for sharing your experience and the shout out for Jaime's dedicated work. If you need anything else, please don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 16, 2018
Response from the owner Replied: It's great we had the chance to help out, John. Thanks for your review. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 13, 2018
Response from the owner Replied: Were happy we could help, Aldo, and we appreciate your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 13, 2018
Response from the owner Replied: Thank you so much, Lee. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 13, 2018
As always I had an excellent experience at Mercedes-Benz of Winston Salem! Our representative was Mark Kendall and he was patient, knowledgeable, and provided oustaoutsta customer service. Huge thank you to Mark and the entire team their on making the car buying process quick and painless for my...
Response from the owner Replied: Quintin, we aim for nothing less! It's a pleasure knowing Mark took great care of you -- we look forward to sharing your compliments with him. We're always here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 08, 2018
Response from the owner Replied: Thanks for taking the time to leave your review, Tiffany. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 08, 2018
Efficient and expeditent. Very courteous and customer service oriented.
Response from the owner Replied: Erwin, that's just what we aim for! We appreciate the kind words. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 07, 2018
Response from the owner Replied: Aaron, were glad we could help out. Thank you for your support. Anytime you want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 05, 2018
Response from the owner Replied: Jeff, you're the best. Thanks for your review. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 05, 2018
Response from the owner Replied: Stephen, thanks for stopping by. Hopefully next time we can impress you even more. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 05, 2018
Excellent service experience with the service advisor, the service manager and the cashier. Car was returned as promised and the loaner program makes it easy to work around work and personal schedules.
Response from the owner Replied: Scott, we aim for nothing less! It's a pleasure to hear you enjoyed working with us. We appreciate the great review -- we're here for you if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 03, 2018
Great experience!
Response from the owner Replied: Thanks for the high rating, Yahel. We appreciate the support. Wishing you the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 30, 2018
Service at MB of Winston Salem is so easy. These guys are so on top of every detail. They call and text me promptly at each step so I know what to expect.
Response from the owner Replied: David, that's exactly what we aim for every time! We appreciate the great review. Let us know if there's anything else we can do for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 29, 2018
Response from the owner Replied: Were happy we could help out, Ali, and were grateful for your review. We're wishing you the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 29, 2018
Excellent service!!
Response from the owner Replied: Were pleased we could help out, Ron. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 29, 2018
They were very professional with my repairs and not overly pushy about other needs of my car.
Response from the owner Replied: Steve, that's just what you deserve! Thanks for the great review. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 27, 2018
Last minute call to Service: electrical glitch as I drove from Virginia. Amazed that they were able to accommodate getting a technician on a Friday afternoon to assess the problem, and then actually fix it.Thank you Kris Buckles and crew for the help. Service beyond expectations.
Response from the owner Replied: William, we're always happy to help, no matter the time! We appreciate you taking the time to share your great experience. We're always here for you -- just let us know if you ever need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 25, 2018
Excellent, kind and very professional!
Response from the owner Replied: It's great we had the chance to help out, Jerry. Thank you for your support. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 25, 2018
Response from the owner Replied: Thanks for the high marks, Tony. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 25, 2018
Very courteous And trying to meet my needs
Response from the owner Replied: Were glad we could help, Simon. Thank you for your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 21, 2018
Response from the owner Replied: Buddy, were glad to help. Thanks for your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 17, 2018
Chris Buckles has always done an outstanding job for my Wife and I.
Response from the owner Replied: Paul, the pleasure is all ours! We appreciate the kind words and will be sure to pass them along to Chris. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 17, 2018
Response from the owner Replied: Were happy we could help, Cory, and we appreciate your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 15, 2018
Response from the owner Replied: Alexandre, were glad to help. Let us know anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 11, 2018
Always a premier experience. Car was completed when promised. Coffee pods, water and sodas, beautiful bathroom (yes that does matter to me) and a sleek show room The waiting room was comfortable and plenty of plug-ins and great reading material. And the pice de rsistance My car was returned to me...
Response from the owner Replied: Beth, that's just what we aim for -- we're pleased to hear your experience with us was such a pleasant one. Thank you for taking the time to share your compliments! We look forward to seeing you again soon. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 11, 2018
Totally 100% service oriented. Hands down Best car buying experience. No question.
Response from the owner Replied: Mark, that's exactly what we aim for! Thank you for your kind words. We're here for you if there's ever anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 09, 2018
Response from the owner Replied: It's nice we could help out, Bernard. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 09, 2018
Response from the owner Replied: Jacquelin, were happy to help, and we appreciate your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 07, 2018
Response from the owner Replied: Thank you for your support, Gregory. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 05, 2018
Response from the owner Replied: It's great we had the chance to help, Cynthia. Thanks for your review. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 04, 2018
Response from the owner Replied: Were glad we could help out, Robert, and we appreciate your support. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 04, 2018
I worked with Mark Kendall & could not be more satisfied!! He is very knowledgeable & personable. And super-quick to respond, which can be rare in the car Biz. Mark, thank you for help & time!!
Response from the owner Replied: John, it's a pleasure knowing Mark made your experience here even better! Thank you for taking the time to leave such a great review. We're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 03, 2018
What an incredible dealership, especially Lori Culler the sales consultant! I was treated with 5 star service including respect, kindness and a fair deal! Lori made sure I was completely satisfied! Between Lori and Chris Buckles, the Service Advisor, they made sure everything concerning the...
Response from the owner Replied: Sandy, you deserve nothing less than the best! We're so pleased to hear Lori and Chris made your experience with us a great one. We appreciate the kind words -- let us know if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 03, 2018
Im very impressed every time. Chris Buckles is the best and so is Mark the service manager. Always know they will repair vehicle in a superior manner
Response from the owner Replied: Jo, we appreciate your compliments. We'll be sure to share them with Chris and Mark right away! The pleasure is all ours -- let us know if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 02, 2018
Response from the owner Replied: Were happy we could help, Khalif. Thanks for your review. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 02, 2018
Just like always, excellent customer service from start to finish. No short cuts or surprises. Work is done on time and as promised, with no hassle or double talk. Service advisers are professional and very efficient. This is a sign of excellent management. I will continue to use Mercedes Benz of...
Response from the owner Replied: Clemont, it's a pleasure to have your continued support. We're honored to have earned your trust, and we can assure you we'll continue delivering the customer service you deserve. As always, we're here for you if you ever need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 02, 2018
I had a great experience buying my 1st Car thanks to Mark! It was super easy and fast! I will be back for my next car and will tell my friends and family!
Response from the owner Replied: Kimberly, it's a pleasure knowing your first car-buying experience was a great one. Thank you for spreading the word. Let us know if there's anything else we can do for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 01, 2018
Response from the owner Replied: Paul, were pleased we could help out, and were grateful for your support. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 01, 2018
I took my car in for the first scheduled maintenance today. The employees were very friendly and knowledgeable. They let me know about a recall and fixed that as well. It was nice that they washed the pollen off and vacuumed.
Response from the owner Replied: jeannie, we're pleased to hear your visit was a great one -- that's just what we aim for. If there's anything else you need, just let us know! -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 16, 2018
I have purchased many cars for my family members over the decades from this dealership, and their customer service is unbelievable! The staff are literally part of our family over the past 30 years. Kurt is a remarkable professional representative of MB, and he is truly committed to service after...
Response from the owner Replied: Robin, we can't thank you enough for your continued support! It's been such a pleasure working with you and your family over the years. As always, we're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 14, 2018
Hey
Response from the owner Replied: Max, thank you for stopping by. If there's anything we could've done to improve your experience, we're all ears. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 13, 2018
Outstanding service & knowledge sales staff.
Response from the owner Replied: Michael, were happy we could help out, and we appreciate your review. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 10, 2018
The Best!@!!!!
Response from the owner Replied: Henry, were glad to help. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 09, 2018
Weve bought from here several times. We always get great service.
Response from the owner Replied: Thanks for your support! We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 07, 2018
Our car buying experience at Mercedes-Benz of Winston-Salem was hands down our best ever. There are a few Mercedes dealers closer to our home, but this dealership had more of a selection and ended up being well worth the drive for a number of reasons. David Hooker was our salesman; he was very...
Response from the owner Replied: Mr. Carroll, every car-buying experience should be just as you've described yours, so it's wonderful that we could provide that for you. It's great knowing you're pleased with the car you chose, too. We're always here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 06, 2018
Love Mercedes Benz Of Winston-Salem!
Response from the owner Replied: Were happy we could help, Curtis, and we appreciate your review. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 05, 2018
Response from the owner Replied: Were glad to help, Sally. Thank you for your support. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 31, 2018
Response from the owner Replied: It's disappointing to see your rating, because we aim for five-star experiences every time. If there's anything we could've done to improve your experience, we're all ears. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 17, 2018
Response from the owner Replied: Thank you for the rating. This is much appreciated. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 17, 2018
Absolutely the best in service, expert work and friendly and professional personnel. Never dealt with a auto dealershipthis excellent.
Response from the owner Replied: Pauline, thank you for your kind words! It's wonderful that we could help out. Let us know if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 15, 2018
Stellar service, friendly staff, honest repair serviced. Been doing business with them for 9 years.
Response from the owner Replied: Barry, that's exactly what we aim for! It's been wonderful to have your support after all these years. If there's anything else you need from us, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 10, 2018
Great and very helpful guys
Response from the owner Replied: Were glad we could help, Othoniel, and were grateful for your review. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 08, 2018
Response from the owner Replied: Were glad to help, Susan, and were grateful for your review. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 07, 2018
Response from the owner Replied: Ralph, thanks for the rating. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 07, 2018
Response from the owner Replied: Thanks for your support! We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 06, 2018
Response from the owner Replied: It's nice we could help out, David. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- February 19, 2018
I recently purchased a lightly used 2015 E350 4Matic (9,100 miles) from another dealer here in Winston Salem. While I did visit the Mercedes-Winston Salem dealership to see if they had lightly used E350's (they did not), I at least gave them the first chance to sell me a car. No hard feelings,...
Response from the owner Replied: Timothy, I will take a moment and further explain our policy for loaner cars. First and foremost, the loaner cars are purchased and provided by the sales department. Throughout most of the year, we have a sufficient number of loaner cars for all of our service customers. There however, are inevitably times during the year where service is busier than normal and we run short on loaner cars. We then have to restrict them in some way or another. As the cars are provided by the sales department, we feel that the fairest way to limit them in these situations, is to prioritize customers who buy and service their cars with Mercedes Benz of Winston Salem. As you know, Mercedes are not inexpensive cars and we greatly appreciate every single one of our customers who purchases one from us. We try to provide them with the highest level of customer service at all times, including expediting their wait for scheduled service. While we clearly disagree on this policy, I do sincerely apologize for your inconvenience -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 25, 2018
Response from the owner Replied: It's great we had the chance to help out, Timothy. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 24, 2018
Worst experience of me going to a dealership technician's where incompetent as well as the service guy got charged 300 for them to tell me they could not track down the problem
Response from the owner Replied: We take our service very seriously, and we're disappointed to hear you feel you received anything less than amazing service. We're always happy to answer any questions or concerns you have, and we hope you'll reach out. We know we can work this out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 23, 2018
Response from the owner Replied: Bobbi, were happy to help. If you ever want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 20, 2018
Very professional experience
Response from the owner Replied: Will, were pleased we could help out. Thank you for your support. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 12, 2018
I just leased my second car from Mercedes Benz of Winston Salem. Mark Kendall was my salesperson for both leases, and I just want to say that across the board, out of all the many tasks I have in my life (from groceries, kiddos and bills, to my full time job, to wrangling with customer service...
Response from the owner Replied: It was our pleasure helping you out with your lease this time around, Katie! We love hearing how easy and enjoy able it was working with Mark and Terry. Can't wait to share this with them both! Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 11, 2018
Response from the owner Replied: Were pleased we could help, Sharyn, and we appreciate your support. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 02, 2018
Response from the owner Replied: Harry, we're always here to help you out, and we wish we'd earned a few more stars from you. We hope you'll let us know how we can better serve you in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 01, 2018
Very helpful and friendly. Great group of people at this location.
Response from the owner Replied: Thank you so much for the kind words and support, Matthew! It was our pleasure helping you out. Let us know if you ever need anything! -The Mercedes Benz of Winston Salem Team
Yelp Review
- December 29, 2017
My husband purchased me my first Mercedes on 12-26-17 for Christmas. This was the best car purchase and customer service I have ever experienced. I cant say enough about the Awesome Customer Service from " Mark Kendal " he went above & beyond to make this the Best experience for me & my husband. He...
Google+ Review
- December 28, 2017
My husband and I had a very pleasant experience with the awesome people at the Winston Salem Mercedes-Benz dealership. They were very helpful and informative and the buying process was very quick! So far I absolutely love my new Mercedes- Benz C300! I defiantly recommend going to see these great...
Response from the owner Replied: So glad we could help make your car purchase easy and enjoyable, Whitney! It makes us smile knowing how much you love your new car. Let us know if you ever need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 27, 2017
Great Service and Great customer care!! I can't speak highly enough about my car buying experience at Mercedes of Winston Salem. The transaction was smooth and quick. David Hooker did a phenomenal job answering all my questions and putting me in exactly the car I wanted. I would definitely recommend...
Response from the owner Replied: This makes us so happy to read, Roshen! It was our pleasure helping you find the perfect car for you. We can't wait to share this with David -- he'll really appreciate your kind words. If you need anything else, we're here for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 26, 2017
Great Service and Car Buying Experience!
Response from the owner Replied: Were glad we could help out, Christopher. If you ever need anything, don't hesitate to get in touch. -The Mercedes Benz of Winston Salem Team
Yelp Review
- December 16, 2017
Purchased my first Mercedes Benz from here. I would recommend this dealership to friends and family. John in sales was phenomenal. I appreciated his patience and no pressure approach. Very happy with my purchase, love the vehicle, loved the experience. I would purchase from here again.
Tommy H. Replied: Thanks so much for the support and recommendation, Rachel! We can't wait to share this with John. If you ever need anything else, we're here for you.Best,The Mercedes Benz of Winston Salem Team
Google+ Review
- December 14, 2017
I had a great experience purchasing my new MB from these folks, particularly David Hooker. David provides a first class buying experience all the way and goes out of his way to ensure that I get grade A service.
Response from the owner Replied: We love hearing what a great experience you had, Robert! We will definitely share this with David. Let us know if there's anything else we can do! -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 12, 2017
Response from the owner Replied: Were pleased we could help out, and were grateful for your support. Wishing you the best, and let us know if you ever need any help with your vehicle. -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 10, 2017
Response from the owner Replied: Pamela, were glad we could help, and were grateful for your review. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 30, 2017
Highly Recommended! Every experience from sales to service has been exceptional and they know how to treat a customer. They have gone above and beyond to ensure we were satisfied. We got a personalized complete walk through of the vehicle and they even helped us program the garage door opener at...
Response from the owner Replied: Love hearing that you've had great experiences with everyone on our team, Sean! As always, let us know anytime we can be of assistance?. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 30, 2017
Excellent service
Response from the owner Replied: It's great we had the chance to help, Travis. Thanks for your review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 25, 2017
Never a disappointment here. Plentiful car selection and wonderful staff members, especially Mark Kendall! Thank you for great car rides and welcoming customer experiences!
Response from the owner Replied: This means so much, Christina! We can't wait to share this with Mark. We're here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 23, 2017
Response from the owner Replied: Thanks, Roscoe. We appreciate the review. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 22, 2017
Response from the owner Replied: It's nice we could help, Mitch, and we appreciate your support. We're here for anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
I have been dealing with Mercedes Benz of Winston Salem for the past ten years and will never purchase a Benz from anyone else in the future.Tommy Hooker Jr and David Hooker are professional in every manner; appearance, knowledge of product, advice/suggestions and, most importantly, treating us like...
Response from the owner Replied: Jack, Thanks so much for the great review!! I can't tell you how much we appreciate all of the many referrals you've sent us as well as the many cars your family has purchased. As always, let us know anytime we can ever be of assistance and Happy Thanksgiving to you and your family! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
I am an old time car guy, having had more cars than I can count. Having said that, I had the great pleasure of purchasing my fourth Mercedes from this awesome dealership. (Three ML's and now an AMG43) What makes this unusual is that each time, we travel to Winston Salem from Pittsburgh, Pennsylvania...
Response from the owner Replied: Thanks so much for the very kind review Eric! I've enjoyed working with you and getting to know you over the last 9 years and can not tell you how much we appreciate all of your business! Thanks again for your most recent purchase and Happy Thanksgiving to you and your family! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Absolutely wonderful service! The staff at Mercedes-Benz of Winston-Salem is so helpful whether it comes to purchasing a new vehicle or bringing your car in for service. I have always had a great experience here and would highly recommend.
Response from the owner Replied: Hallie, thank you for the great review! We really appreciate it as well as all of the many new customers you and your family have sent out way! It means a lot to us, that you guys always recommend us so highly! Happy Thanksgiving and as always, let us know anytime we can do anything to help! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
The best dealership I've had the experience of using 1st class service.... If you are looking for the best then Jonestown Mercedes is who you should visit all for Tommy Hooker and Staff.... Tim Copper-CEO
Response from the owner Replied: Andre, Thanks so much for the kind words and the many referrals you've given our dealership! We really appreciate all you do! Let us know anytime we can be of help? -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
We bought all our cars here! Tomy Hooker Jr and Tomy Hooker Sr always take care of all our car needs! They are great people to work with and I have referred our friends to buy form them! Every time we trade or upgrade we call them first! We are their loyal customers because of their great service!
Response from the owner Replied: Robert, Thank you buddy for all of your business and referrals! It means a lot! I hope you and your family have a great Thanksgiving and as always let us know anytime we can be of assistance! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Great customer service and management! They will always make sure you are well taken care of in every department!
Response from the owner Replied: Thanks for the high marks, Alexandra! You can always count on being taken care of here. If you need anything, just give us a call. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Tommy Jr. is the most helpful when selecting a new or used car!! My family has bought numerous cars from them and we never feel pressured. Its always a great experience.
Response from the owner Replied: Thank you so much Anna for the kind review! I always enjoy working with you and the whole Deyton clan:) Happy Thanksgiving! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
I had such a great experience working with Tommy and his team! It's exactly the experience you'd expect when purchasing a Mercedes!
Response from the owner Replied: Thanks so much James for the kind words! It is very much appreciated. We always enjoy working with you too! As always, let us know anytime we can be of assistance with your Mercedes and Happy Thanksgiving to you and your family! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Always nice to go in the store and see Tommy, he is one of the nicest guys I've met in the car business.
Response from the owner Replied: We're always happy to see you, too, Drew! We can't wait to work with you more in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Great experience!
Response from the owner Replied: Clint, were happy we could help out, and were grateful for your support. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Response from the owner Replied: Russell, thanks for the great rating. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Response from the owner Replied: Were pleased we could help, Scott. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Cars.com Review
- November 20, 2017
Excellent customer service. Always treat you like family. Have been going to this Mercedes Benz location for many years.
Google+ Review
- November 17, 2017
Response from the owner Replied: Were happy we could help, Angela, and we appreciate your review. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Yelp Review
- November 16, 2017
Chris MJust bought my first Mercedes Benz from Mark Kendall and what a joy it is to work with him. He took plenty of time to explain the features on the E350 4MATIC and insisted when I purchase my new iPhone the following week, to bring the car back and he would set it up for me. He has followed-up...
Tommy H. Replied: We're so glad to hear you had such a thorough, helpful sales experience with Mark, Chris! Thank you so much for the review. We can't wait to share it with Mark.Best,The Mercedes Benz of Winston Salem Team
Google+ Review
- November 07, 2017
Mark Kendall is extremely knowledgeable with the Mercedes brand. Very Customer friendly. Also good at teaching how to use all the features. Love the car. Our next car will be a MB from him.
Response from the owner Replied: We can't wait to pass this along to Mark, Daniel! Thank you for the kind words -- he's such a great member of a great team. Can't wait to help you out with your next car. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 07, 2017
I have purchased three cars from Mark Kendall, sales representative at this dealership. Two were new, a 2015 GL and a 2016 GL and one was a used 2014 ML.. Those purchases were conducted in a professional and friendly manner. I have ordered a new 2018 GLE from Mark. I can truly say that it has...
Response from the owner Replied: So glad you were impressed with the quality and professionalism of our service, Don. Mark's great, and we love hearing you had a great experience with him. Looking forward to helping you find your next car. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 07, 2017
Stopped by to look for a new ride and Mark Kendall was a great resource. Hope we can work something out.
Response from the owner Replied: Thanks, Steven! We look forward to helping you go home with the car of your dreams. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 07, 2017
Mark was a great help in selecting my car. Great customer Service!
Response from the owner Replied: So glad Mark could help you out! We'll pass this along to him -- he'll definitely appreciate it. Thanks for the review! If we can help with anything else, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 07, 2017
My dad says Mark Kendall is numero uno in customer service. Thank you, Mr. Kendall.
Response from the owner Replied: Thanks, Max! And please thank your father for us. We appreciate the review! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 07, 2017
Fantastic people, great service and great experience! I would highly recommend them!
Response from the owner Replied: Thanks for the support, Gregory! We love hearing you had a great experience with us. We're here if you ever need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 03, 2017
Great experience at MB of Winston. Our sales rep, Mark Kendall, was fantastic. Very personable and knew all the answers to all our questions. Thanks Mark and MB of Winston!
Response from the owner Replied: Thank you, Doug! So glad we could help you with all of your questions. We can't wait to share this with Mark -- he's great. Let us know if you ever need anything! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 03, 2017
Lori Culler is the best all round salesperson in the area! Look no further if you are in the market for a Mercedes!
Response from the owner Replied: We love hearing you had a great experience with Lori, Tammy! We can't wait to pass this along to her. Let us know if we can ever help you out with anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 03, 2017
Mark Kendall is incredibly knowledgeable and was a pleasure to work with when my wife was looking for a new car.
Response from the owner Replied: It was our pleasure helping your wife find the perfect car for her, Archer. Mark will be so pleased to know you both appreciated his help! Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 03, 2017
Worked with Mark Kendall and he was the consummate professional!
Response from the owner Replied: So glad you had a great experience with Mark, Bryan! We can't wait to share this with him. Let us know if we can help you out again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 03, 2017
Response from the owner Replied: Thanks for the excellent rating. We appreciate the support. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 22, 2017
Outstanding service department. Saved me from serious problems on a planned trip when a sharp eyed tech noticed a water pump leak while replacing a broken exhaust clamp. My service advisor Gene Walker is the best. He quickly set me up with alternate transportation and had my car back to me the very...
Response from the owner Replied: This means so much to us, Michael! You deserve the best service, so we make sure that's what we give you. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 21, 2017
Response from the owner Replied: This means so much to us, Michael! You deserve the best service, so we make sure that's what we give you. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 20, 2017
Sales staff is low pressure, professional, and easy to work with! Would recommend to anyone!!
Google+ Review
- October 20, 2017
Great dealership!!!
Google+ Review
- October 19, 2017
Just received a call a few days ago letting me know my lease was out soon and they would love to have me come in to test drive soon. I appreciate how they keep up with myself and my vehicle!! The sales department has always been outstanding! As for the service department, they always go above and...
Response from the owner Replied: Glad you appreciated it, Victoria! We always want everyone to feel on top of their lease and comfortable with what's next. We're always here when you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 19, 2017
Response from the owner Replied: Thanks for the review! -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 16, 2017
We have purchased four automobiles from the dealership. I can only say positive things about the service and attention we received on our purchase days as well as any other interactions. We will for sure be doing business with them going forward!
Response from the owner Replied: Thanks so much for the positive review, it really means a lot! Please, let us know anytime we can be of help to you in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 15, 2017
Response from the owner Replied: Thank you for taking the time to leave your review, Eric. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 14, 2017
I have been a loyal customer for many years. I have nothing but great experiences to share. From sales to service, everyone has always treated me and my family fairly, and always goes above and beyond to provide outstanding customer service. I highly recommend this dealership!
Response from the owner Replied: It's been wonderful helping you out over the years, Doug! Thank you so much for all of your business as well as the very kind words! We're always here if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 13, 2017
Excellent service
Response from the owner Replied: Susan, were happy to help, and were grateful for your review. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 10, 2017
The service department has me in and out in a flash. My service advisor (Terry) is awesome as well.
Response from the owner Replied: Rebecca, it's our pleasure helping you out, and we love hearing you've always had a great experience. Let us know if you ever need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 08, 2017
Several months ago I posted an average review for this dealership location. My main issue was the service department's customer service being just average at that time, based on a couple of prior visits. Nothing major at that time, just not really what I felt was an overly welcoming service...
Response from the owner Replied: Michael, exceptional customer service is important to us, so we're disappointed that hasn't stood out to you. We appreciate the feedback, and we'll be sharing it with our team so that we can focus on improving. We're always here if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 07, 2017
The service department has me in and out in a flash. My service advisor (Terry) is awesome as well.
Response from the owner Replied: Rebecca, it's our pleasure helping you out, and we love hearing you've always had a great experience. Let us know if you ever need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 07, 2017
The service department has me in and out in a flash. My service advisor (Terry) is awesome as well.
Response from the owner Replied: Rebecca, it's our pleasure helping you out, and we love hearing you've always had a great experience. Let us know if you ever need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 06, 2017
Great service and a Greater staff
Response from the owner Replied: Adam, were glad we could help out. It means so much that you enjoyed such a great experience with us! If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Cars.com Review
- October 04, 2017
Mark Kendall was a wonderful salesman and the best teacher ever for learning about my new navigation system and how to let the car park itself! I highly recommend him for his knowledge and his professionalism. He made car buying a positive experience.
Google+ Review
- October 02, 2017
Nice folks and a great service department. Unlike many car dealers, they remember your name when you drive up.
Response from the owner Replied: This means so much to us, Michael! You deserve the best service, so we make sure that's what we give you. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 02, 2017
Response from the owner Replied: Laken, were happy we could help out, and were grateful for your support. If you ever want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 30, 2017
I always have a perfect experience at Mercedes Benz on Jonestown! The sales manager, Tommy Hooker, is always available to his salespeople for any questions when buyers are in the showroom. Matt Burchette is an awesome salesperson and went the extra mile to make sure my first purchase was an...
Response from the owner Replied: Brooke, this means so much! We can't wait to share it with Tommy, Matt, and the whole team. If you ever need anything, let us know! -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 28, 2017
Response from the owner Replied: Ronald, were happy to help, and we appreciate your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 28, 2017
I always have a perfect experience at Mercedes Benz on Jonestown! The sales manager, Tommy Hooker, is always available to his salespeople for any questions when buyers are in the showroom. Matt Burchette is an awesome salesperson and went the extra mile to make sure my first purchase was an...
Response from the owner Replied: Brooke, this means so much! We can't wait to share it with Tommy, Matt, and the whole team. If you ever need anything, let us know! -The Mercedes Benz of Winston Salem Team
Yelp Review
- September 26, 2017
After dealing with poor service at both locations of Hendrick in Charlotte I decided to travel a little further to Winston Salem since I live in the Lake Norman area. Best decision ever. This dealership's service department was well ran and completed the work in half the time. For years I have...
Tommy H. Replied: Terri, we're sorry to hear you ever received bad service, but we're so glad it ended with us! We loved helping you out, and we're always here for you if you need anything in the future.Best,The Mercedes Benz of Winston Salem Team
Google+ Review
- September 20, 2017
Sales staff very laid back but also professional. Make the whole process actually kind of enjoyable
Response from the owner Replied: There's no reason buying a car shouldn't be enjoyable! So glad we made the process painless and actually fun for you. If you ever need anything, let us know -- we're here. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 20, 2017
Sales staff is awesome!!!
Response from the owner Replied: Were pleased we could help out, Amanda, and we appreciate your support. Sending you our best wishes. If you ever need anything, let us know! -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 18, 2017
I always have a perfect experience at Mercedes Benz on Jonestown! The sales manager, Tommy Hooker, is always available to his salespeople for any questions when buyers are in the showroom. Matt Burchette is an awesome salesperson and went the extra mile to make sure my first purchase was an...
Response from the owner Replied: Brooke, this means so much! We can't wait to share it with Tommy, Matt, and the whole team. If you ever need anything, let us know! -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 15, 2017
We have bought or leased many cars from this dealership over the last 20 years. Working with Lori Culler is a pleasure. Her dedication and loyalty to the cars, the dealership, but most of all the customers is clearly evident. We've looked at other brands but come back to Lori and MB because we...
Response from the owner Replied: Thank you, Joe! We're all about great service, so we're so pleased that stood out to you. Looking forward to passing along your kind words to Lori and Kris. Wishing you the very best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 15, 2017
I bought my first Mercedes from this dealer almost a year ago. I have owned Audi and BMW and my Mercedes has definitely been my most favorite car ever! My salesperson, Lori Culler, was fantastic! I went to her, told her what I wanted and she showed me exactly what I needed. The purchase...
Google+ Review
- September 15, 2017
We have purchased two vehicles in the past year from this dealership and we plan to buy many more. This is anything BUT the typical car buying experience and it will spoil you for all others. In every department the representatives are friendly, knowledgeable and treat you like family. They even...
Response from the owner Replied: Amy, thanks for the spectacular review! It means so much that you had such great experiences both times. We look forward to your next purchase too! Happy driving. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 15, 2017
Purchased my vehicle from David Hooker. He was great to work with before and after the sale. Highly recommend him and the dealership. Great people and great experience.
Response from the owner Replied: It means so much knowing you had an amazing experience with David and our whole staff, Daniel. We're here if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 15, 2017
Lori Culler was wonderful in helping us select our new GLC - very professional and responsive during the process. We are thrilled with our purchase and the attention to detail we received from Lori and the entire sales staff!
Response from the owner Replied: So glad you had a great experience with Lori and the team, Lauren! She'll really appreciate your kind words. If you ever need anything, don't hesitate to reach out! -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 15, 2017
Response from the owner Replied: Jay, were glad we could help out. Thank you for your support. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 14, 2017
Very easy to do business with. John was a great asset during the process.
Response from the owner Replied: Thanks for the review, Glenn! It was a pleasure doing business with you as well. Don't hesitate to reach out if you ever need anything! -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 14, 2017
Whether car shopping or getting one serviced. Staff are always very friendly and helpful!
Response from the owner Replied: Your comfort comes first, Raj, so we're happy you felt you were in good hands! Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 14, 2017
Response from the owner Replied: Were glad we could help out, Stephanie. Thanks for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 14, 2017
Response from the owner Replied: Were happy we could help, Delray. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 13, 2017
Matt Burchette of Mercedes Benz Winston Salem was extremely helpful and courteous during the whole online purchase of my new 2017 E300. He went the extra mile by sending extra pictures of the car, providing additional information and accessories, and picking the best driver, Eric, to deliver my car...
Response from the owner Replied: Roxann, we are so glad that you have your car and that you are loving it! It means so much hearing you felt the process was easy and helpful. Let us know if you have any more questions. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 12, 2017
This is an awesome dealership with whom we've done business for around 29 years. Having purchased and leased many vehicles from MB of Winston-Salem, I can honestly say they make the buying experience very easy for the customer. There is no sales pressure. Lori Culler is our go to salesperson. ...
Response from the owner Replied: Barry, what a pleasure it has been doing business for so long. It means so much that you trust us every time to help you drive off with a great vehicle. We're always here for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 12, 2017
Bought my car from Lori Culler at the dealership and she has been awesome! She takes care of any little problem that I have and always calls me back when I have a question. Even came to my house and programmed my car to the garage door opener. Now that some real CUSTOMER SERVICE!
Response from the owner Replied: Frankie, we're so proud you've been getting incredible service from Lori. She's the best! Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 12, 2017
I have purchased several automobiles here each time I am amazed at the professionalism and courtesy of this dealership. Lori Culler and the management team are a joy to work with.
Response from the owner Replied: Bryan, it's been our pleasure helping you find the right vehicles for you. Thank you for taking the time to write this kind review! Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 12, 2017
Nice folks and a great service department. Unlike many car dealers, they remember your name when you drive up.
Response from the owner Replied: This means so much to us, Michael! You deserve the best service, so we make sure that's what we give you. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Cars.com Review
- September 12, 2017
Great experience!! Thanks for all you help. We live the new GLC
Yelp Review
- September 12, 2017
My husband and I have purchased or leased several cars from MB of W-S over the last 20 years. Unsure of just what car he wanted, my husband "shopped around" and test drove several different cars when his last lease was up. While he really liked the BMW X5, the trust and confidence he had in Lori...
Tommy H. Replied: Jane, we really appreciate you and your husband's support. It's been our pleasure helping him find the right cars for him, and we love working with him. We're here for you when you're looking for your next lease or purchase!Till then,The Mercedes Benz of Winston Salem Team
Google+ Review
- September 08, 2017
I purchased my car from out of state. I worked with the sales rep John Worney. I was unsure about purchasing a car that I had never test drove or saw in person, but John went the extra mile. He did a Facetime to show me the car, talked me through the history of the car, worked with me on financing,...
Response from the owner Replied: Brady, it was our pleasure setting you up with the perfect vehicle for you. We can't wait to share with John how much you appreciate his help and attention. If you ever need anything more, we're here. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 06, 2017
Took our Mercedes in for the A service. My wife picked up the car and was told they would not rotate the tires because there were only 2000 miles left on the tires. She didn't make that decision to change the tires as they recommended. She if course was going ri tslj to me first. My wife feels sad...
Response from the owner Replied:
Google+ Review
- August 26, 2017
Response from the owner Replied: Were glad we could help. Thanks for your review. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team