Google+ Review
- November 20, 2018
Google+ Review
- November 17, 2018
Response from the owner Replied: Thank you for the 5-star review Cheryl!
Google+ Review
- November 17, 2018
The people in this Mercedes location are nice and pleasant to work with. The only thing I would recommend is both Raleigh and Charlotte Mercedes always have coupons and discounts for service. I feel the Winston-Salem location should do the same.
Response from the owner Replied: Thank you for taking the time to share your positive feedback with us Hannah! We appreciate it!
Google+ Review
- November 16, 2018
Response from the owner Replied: Galvin, thank you for taking the time to rate us 5-stars! We appreciate your positive feedback!
Google+ Review
- November 15, 2018
Great service...highly recommend
Response from the owner Replied: Thank you for your 5-star review Rick! We are very happy that you had a great experience with our Service and appreciate your recommendation!
Google+ Review
- November 14, 2018
Response from the owner Replied: Thank you for your 5-star review Dilip!
Google+ Review
- November 09, 2018
Response from the owner Replied: Thank you for your 5-star review Dr. Udoka!
Google+ Review
- November 08, 2018
Response from the owner Replied: Thank you for your 5-star review Lolita!
Google+ Review
- November 08, 2018
Had a great experience at this dealership. Ill give them 5 stars with no problem.. customer service was awesome. I just suggest them to make sure when they put an used vehicle for sale( thats was I bought), this vehicle needs NOTHING but a new owner.
Response from the owner Replied: Thank you for the awesome 5-star review Paulo! We appreciate you taking the time to share your positive feedback with us!
Google+ Review
- November 06, 2018
I went in for Service on my 2016 C300. The service rep was very nice but I wish he had gone over all that was done to my car, I.e., what exactly is included in a Service A. He told me they also needed to do a Campaign Service on my audio but didnt tell me exactly what that was. He was quick to get...
Response from the owner Replied: Sorry to hear that you didn't get a great impression of the five-star standard of service we're known for, Lori. You should never feel rushed when you come see us, and you should always leave with a solid understanding, and we apologize because that didn't seem to be the case here. Hope you'll give us another shot in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 06, 2018
Response from the owner Replied: Happy to see this excellent review, Frederick! Please give us a call if we can lend a hand in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 05, 2018
Response from the owner Replied: Suzanne, thank you for showing your support. Please reach out whenever we can lend a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 03, 2018
The best! In taking my car in to picking it up everything went as advertised. No surprises. Gene in the service department took care of everything that was needed to be done Correctly.
Response from the owner Replied: We're always happy to make sure that the experience moves smoothly! It was our pleasure to help out. If there's ever anything else we can do for you, please let us know. We're always here for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 02, 2018
Very professional and courteous staff. Gene was very helpful explaining what needed to be done and kept me up to date on everything. Very appreciative of courtesy car. My car was returned clean and everything set the same as before service. Gaill Walters
Response from the owner Replied: We're always happy to help out when we can, Fred. Thanks for taking the time to leave a kind review like this for us. See you again next time you need anything! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 02, 2018
Response from the owner Replied: We appreciate this review, Charita! Feel free to let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 02, 2018
Response from the owner Replied: Janet, thank you for this review! If we can lend a hand with anything, please feel free to contact us. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 30, 2018
Response from the owner Replied: Morris, we're grateful for your review. Please contact us if we can assist you with anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 27, 2018
Response from the owner Replied: Ingrid, thank you for the support. If there's ever anything else you need, feel free to let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 27, 2018
Everyone is always courteous and very helpful. I enjoy working with Gene
Response from the owner Replied: It's awesome that you're consistently happy with the service here, David. That makes us so glad. See you next time. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 27, 2018
I was not put in a loaner car until the last 2 days of repair. I also think repairs over priced. I also think Mercedes should have paid for the repairs. I bought a vehicle that was a lemon. I had to replace the motor after 33k miles. At 30k this vehicle had already major engine repairs and 3k more...
Response from the owner Replied: Mr. Clontz, I'm terribly sorry to hear of your bad experience. I can tell you though that buying a luxury car from a Mitsubishi dealer without any warranty is just not ever a good idea. Had you purchased the car from us or any Mercedes dealership, the issue with the engine would have been caught by our certified pre-owned inventory inspection and even if the problem had arisen later, would have been covered by the certified warranty that would extend the warranty on the car. We would have absolutely stood behind the car, had we sold it to you, but do not feel obligated to pay for a new engine for a car that another dealership sold you, knowingly, without warranty. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 24, 2018
Response from the owner Replied: Thank you for the 5-star review Norton!
Google+ Review
- October 23, 2018
Response from the owner Replied: Thank you for your kind feedback David. We appreciate your business.
Google+ Review
- October 21, 2018
Response from the owner Replied: Thank you Cynthia. We truly appreciate your feedback and look forward to serving you again.
Google+ Review
- October 18, 2018
Best service department Ive ever dealt with! Light years ahead of all their competition.
Response from the owner Replied: Wow, Brett, this is incredible to hear. Thank you so much. If you need anything else, we're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 18, 2018
Response from the owner Replied: Rich, were happy to help, and we appreciate your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 18, 2018
Response from the owner Replied: It's great we had the chance to help, Wendan! If you need anything else, be sure to contact us. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 17, 2018
Response from the owner Replied: Were glad we could help. Thank you for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 17, 2018
Response from the owner Replied: Thanks, Martha. We appreciate the review. Anytime you want a hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 17, 2018
Took my truck in for a state inspection and everyone was courteous and helpful.My inspection was done quick and I paid the bill and left.A++
Response from the owner Replied: It's great that you were happy with your service at our place, Gary. That's music to our ears. Next time you need anything at all, we're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 12, 2018
By x..! It hut
Response from the owner Replied: You're the best, Francis. Thanks for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 12, 2018
Talk about going above and beyond. My wife got a flat today with our little one and we have John a call. He hasnt even sold us a car yet but did not hesitate to see what he could do. Within the hour the service manager Chad was at the car in his shirt and tie changing the tire and taking the damaged...
Response from the owner Replied: It's amazing to hear that you were so happy with Chad's service, Christopher. That's music to our ears! He was more than glad to help, and we're thrilled that you felt taken care of by him. Thanks for the recommendation, and if you need anything else, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 09, 2018
Response from the owner Replied: Robert, were happy we could help. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 09, 2018
Staff is very knowledgeable and friendly!! Fast service in and out!
Response from the owner Replied: Christopher, we appreciate the rating. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 09, 2018
Response from the owner Replied: Chuck, thanks for the rating. Anytime you want a hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 07, 2018
Friendly helpful service.
Response from the owner Replied: Thank you for your support, Marie. Let us know the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 05, 2018
Kris Buckles is awesome. Always polite, considerate, and pays great attention to detail.
Response from the owner Replied: You're awesome, Lincoln. So happy to hear you had a great experience here with Kris. Next time you need anything, we're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 04, 2018
I looked for cars in several dealerships in Greensboro but it was until I decided to go to Winston Salem MB where I felt truly valued as a customer. David and his team treated me really nice and worked with me to reach the price I had in budget. Thanks so much!!
Response from the owner Replied: It's so wonderful to hear that you felt cared for and valued here, Memo. We're glad that you enjoyed your service and found exactly what you were looking for. Next time you need a hand, we're always here for you. Thank you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 03, 2018
Great service team and great service experience! MB of Winston-Salem always treats you as #1!
Response from the owner Replied: You are #1, Randy! Glad you got a nice impression of that. Next time you need a hand, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 03, 2018
Great experience with a welcoming atmosphere! I bought a used 4Runner there and it was a seamless process from a friendly staff. Well priced, friendly team-driven service, flexible around my needs, and helped closed up all the loose ends in the few days after purchasing. They even took my...
Response from the owner Replied: It's fantastic that your experience was smooth and pleasant, Andrew -- that's awesome to hear. We're so glad you felt welcomed and taken care of. Enjoy your 4Runner and drive safe! -The Mercedes Benz of Winston Salem Team
Google+ Review
- October 02, 2018
Response from the owner Replied: Were pleased we could help out, June. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 28, 2018
Response from the owner Replied: Were happy to help, Ethan. Thanks for your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 27, 2018
Response from the owner Replied: Were pleased we could help, Andy, and were grateful for your support. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 27, 2018
We were greeted promptly at the service entrance, sat down with our advisor and were on our way with a loaner in a few minutes. Our service was performed in a timely matter, car washed and the charges were fair.
Response from the owner Replied: It's fantastic that you had a wonderful experience, Kenny. We couldn't be happier to hear that. Next time you need a hand, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 27, 2018
This was my first visit to Mercedes-Benz of Winston-Salem. Gene Walker and the employees of Mercedes-Benz were wonderful! I highly recommend.
Response from the owner Replied: It's fantastic that you had a great visit, Angela -- so happy to hear that. Gene's great, and we're glad you agree! We'll see you next time you need a hand. Thanks for the recommendation. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 26, 2018
Response from the owner Replied: Robert, were happy we could help, and were grateful for your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 26, 2018
This visit was another great experience, all work was done in a timely manner, and repair explanation was detailed, would recommend this dealership to everyone! Great job!
Response from the owner Replied: Robert, thanks for sharing you were just as impressed by our team. We appreciate it, and let us know if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 21, 2018
This dealership exceeds my expectations every time with their exceptional customer service!
Response from the owner Replied: We're always happy to help out, Jazmin, and it means so much to know that you're always impressed by our service! Let us know if there's ever any more we can do for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 14, 2018
Response from the owner Replied: Were glad to help, David. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 12, 2018
Went in for a sbc replacement, Terry was awesome and made sure I was up to date on everything. The whole company within itself was courteous and professional. I appreciate them and will for now on take my car to Mercedes for all of my service needs. Thank you again!
Response from the owner Replied: It's fantastic that you had such a great experience, Jacquese. Terry really is great, and it's nice to hear that you agree. We were happy to help, and if you need anything else in the future, we're always here to lend a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 12, 2018
Response from the owner Replied: Were happy we could help out, Alex, and we appreciate your support. Sending you our best wishes. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 07, 2018
Staff was very friendly and helpful. Did a good job explaining options for maintenance and the costs.
Response from the owner Replied: It's great that you found just what you were looking for, Josh. We appreciate the great review, and we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 06, 2018
Super service and sales!!! Our 4th Mercedes from Mercedes Benz Winston Salem and never dissapointed. Look forward to our next purchase experience.
Response from the owner Replied: It's fantastic that you've had such great experiences here, Kevin -- we love being able to help. Enjoy your fourth Mercedes, and we'll see you next time. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 06, 2018
Very polite and professional.
Response from the owner Replied: Jack, were happy we could help, and we appreciate your review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 06, 2018
Very convenient and fast service department. Friendly, professional staff. Comfortable waiting area.
Response from the owner Replied: We're happy to hear you loved the service and felt comfortable here, Debbie. Next time you need a hand, we're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- September 05, 2018
Awesome customer service!
Response from the owner Replied: It's nice we could help out, Brad -- were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 31, 2018
I had to get a recall replaced for my 2009 Smart Car. They were very helpful when I called to make the appt. and when I arrived to the service Dept I was greeted with a smile! Really enjoyed the quiet waiting area and especially their coffee/tea/hot water maker! Never seen one of those before! Lol...
Response from the owner Replied: We're so happy to hear you loved everything from the service to the accommodations like coffee and tea, Cathy. It was our pleasure to help you, and it's wonderful that you felt taken care of. If you need a hand, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 31, 2018
Great service
Response from the owner Replied: Janice, were happy to help. Thank you for your review. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 31, 2018
Great service as always by all.
Response from the owner Replied: Were glad we could help, Roland. Thank you for your support. Anytime you want a hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 31, 2018
This dealership is the best!!! Very accommodating, efficient, knowledgeable and willing to negotiate!! This is my third Mercedes and this dealership is by far the best!Janet Parker
Response from the owner Replied: You're the best, Janet -- thanks so much! We're always more than happy to talk things out and accommodate you in any way possible. Enjoy your new car, and if you need anything at all, we're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 30, 2018
Response from the owner Replied: Were glad to help. Thanks for your support. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 27, 2018
Dropped my car for service at the appointed time. It was ready for pick-up on time. Loved the fact that a loner was given so that I could take care of things I needed to take care of.. I am a very satisfied customer.
Response from the owner Replied: It makes our hearts sing that you're satisfied, Vermel -- what more could we ask for? We're thrilled that you're happy and that you're car's now in tip-top condition for you. Drive safely, and if you need anything else, we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 27, 2018
Response from the owner Replied: Harvey, were happy we could help out, and were grateful for your support. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 24, 2018
Very curtious and through.
Response from the owner Replied: Were glad we could help out, Sal, and we appreciate your support. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 23, 2018
Response from the owner Replied: Thank you so much, Mikhail. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 23, 2018
Response from the owner Replied: Wilson, thank you for your support. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 23, 2018
Response from the owner Replied: Thank you, Annarita. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 23, 2018
Very professional establishment. I drove two hours for services and additional work on my car and truck. Very pleasant environment. Mr. Gene is very professional and knowledgeable about his job.
Response from the owner Replied: Thank you for your support, Gregory. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 21, 2018
Response from the owner Replied: Were happy we could help out, Amber. Thank you for your support. We're here for you anytime. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 21, 2018
Response from the owner Replied: It's great we had the chance to help out, Phillip. Thank you for your support. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 20, 2018
Greatest service department Ive ever visited, and I thought it was impossible to see a manager roll up his sleves and take care of a customer right in the service lane without hesitation or a disgruntled attitude. Very professional and welcoming. And the receptionist Christine is unmatched with...
Response from the owner Replied: We'll always get our hands dirty so our customers don't have to, John -- it's what we do. Thanks so much for the love for our staff and service. This review is the kind of praise we wish we could hang on our walls! Next time you need us, you know we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 20, 2018
Excellent service ! Will be back .
Response from the owner Replied: Thank you so much. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 19, 2018
Mercedes Benz of Winston Salem provides such an EXCELLENT and GREAT service.
Response from the owner Replied: Thanks so much for this fantastic review, Daniel. We're always here to help you out with anything you may need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 19, 2018
Great service, wonderful employees, and an overall efficient and pleasurable experience!
Response from the owner Replied: It's fantastic that you had a wonderful experience, Eliza. So glad we were able to help -- if you need anything else, we're here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 19, 2018
Great service. Timely and efficient.
Response from the owner Replied: Thank you, Tamela. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 17, 2018
Response from the owner Replied: Were glad we could help, Dev. Thanks for your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 17, 2018
Always a great experience. Work is completed timely.
Response from the owner Replied: It's fantastic that you're consistently happy with our work, Cassandra. If you need another hand in the future, you know we're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 17, 2018
Quick, courteous and thorough. No surprises with the service I received.
Response from the owner Replied: So happy you were pleased with your experience. We're always here to help you with anything else you may need in the future -- no surprises! -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 16, 2018
Mercedes Benz of Winston Salem provides such an EXCELLENT and GREAT service.
Response from the owner Replied: Thanks so much for this fantastic review, Daniel. We're always here to help you out with anything you may need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 16, 2018
I love this place!! The staff are so friendly and service is their priority.
Response from the owner Replied: So happy you feel taken care of here, Julie -- we're always here for you. We appreciate the stellar review! -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 15, 2018
Response from the owner Replied: It's great we had the chance to help, Randy, and we appreciate your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 15, 2018
I was in and out quickly. Everyone was professional. Awesome dealership I would recommend to my friends.
Response from the owner Replied: It's great that we were able to help you efficiently, Ricky. Thanks for the great review and the recommendation, and we're always here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 09, 2018
Always accommodating and quick to help! Such a pleasure and refreshing
Response from the owner Replied: It's incredible that you had a stress-free experience with us, Kelly. If you need a hand with anything else, you know we're always happy to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 08, 2018
I have owned vehicles and had them serviced for over 30 years. To that end, the Mercedes Benz Dealership in Winston- Salem is far superior to any dealership I have ever used. Moreover, I would also like to extend high praise for Chris-Service Rep who always is a pleasure to work with, attentive to...
Response from the owner Replied: This is the kind of praise we'd like to hang on our walls, Harvey -- thanks so much. It's fantastic that you think we set the bar high, and even better that we hit the mark for you and your car needs. Next time you need a hand, you know we're always here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 08, 2018
Response from the owner Replied: Michael, you're great. Thanks for your review. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 08, 2018
Response from the owner Replied: Glenn, were glad to help, and we appreciate your support. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 07, 2018
Response from the owner Replied: Christopher, we appreciate the rating. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 06, 2018
The most polite knowledgeable people Mercedes Benz of Winston Salem. My wife said " they are so nice we need to buy another Mercedes".
Response from the owner Replied: Your wife knows best, Shawn! It's fantastic that you had such a wonderful experience -- we're glad we could help. Next time you need us, you know we're here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 05, 2018
Response from the owner Replied: Gregory, were happy we could help out, and we appreciate your support. Don't hesitate to get in touch if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 05, 2018
Google+ Review
- August 03, 2018
Great check in experience and communication throughout!
Response from the owner Replied: We're thrilled that you had a wonderful experience, Jason. If you need anything else, we're always here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 01, 2018
Sales dept. I give a 5,star,the service dept.only a 1,star.I would have to use the word terrible customer service, there is a young lady there sometimes she come's out to help me she's great & the car wash guy.I love to the car
Response from the owner Replied: It's a surprise to us that our service department didn't give you the same exceptional impression that our sales team did, Steve. We invite you to reach out with more feedback, and we'd love another chance to show you our best the next time you need a hand. Thank you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 01, 2018
Response from the owner Replied: Were glad we could help, Lisa, and were grateful for your review. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- August 01, 2018
I cannot over emphasize the professionalism, the no wasting time, the effectiveness of the whole transaction was amazing. Lori is the person to go to.
Response from the owner Replied: Thanks, German! Your compliments on our professional and efficient service mean a lot. Looking forward to welcoming you back for more soon. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 31, 2018
Response from the owner Replied: It's great we had the chance to help out, Cindi -- and we appreciate your support. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 31, 2018
Response from the owner Replied: Thanks, Frosty. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 30, 2018
Response from the owner Replied: Were happy to help, Beverly. Thanks for your review. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 29, 2018
There was a young blonde headed girl there that helped and showed us how to get our cell phone to go through the car which was nice ,you have very nice personnel I don't remember the young lady's name but she had blonde hair
Response from the owner Replied: Were glad we could help, Carolyn, and were grateful for your review. If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 26, 2018
Consistently good service!
Response from the owner Replied: Eddie, were happy we could help out, and were grateful for your review. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 26, 2018
Response from the owner Replied: Were glad we could help, Carolyn, and were grateful for your review. If you ever need anything, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 25, 2018
Terrible customer service! Just purchased my first Mercedes. The service department was slow, confused, unfriendly and didnt have the time to explain any of the work that they performed. I used to own a Lexus and was used to FIRST CLASS service....always! Didnt purchase my Mercedes locally, but...
Response from the owner Replied: First, congratulations on your new Mercedes, Sherry -- so exciting! Second, the impression you got of our service department is certainly not the five-star standard we hold ourselves to. We'd love more details -- you can call us at (336) 760-4580. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 24, 2018
Response from the owner Replied: Amy, thanks for your support. We're wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 24, 2018
I just love the honesty and the professionalism of the staff, and they also treated me and my wife as if we have been there before and the little things that my wife saw that may have been wrong,they fixed and yes I would recommend to go there and purchase a car.
Response from the owner Replied: Honesty and professionalism are our gold standards, so it warms our hearts to hear this, William. We're overjoyed you and your wife found what you were looking for, and we're always here if you need anything in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 21, 2018
My dealer, all wonderful things you expect from Mercedes benz!
Response from the owner Replied: Stephen, thank you! We're here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 19, 2018
Excellent service as usual.
Response from the owner Replied: Were pleased we could help, Karen. Thank you for your support. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 19, 2018
Excellent service!!
Response from the owner Replied: Were happy we could help out. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 19, 2018
Everyone was very professional from the time we arrived to the time we picked up our car...From Kris and the young lady that signed us in to coming back with a loner car full of purchases that the same young lady and and the young gentlemen that brought our car around helped us unload and place in...
Response from the owner Replied: Margaret, thanks for your review and for letting us know you felt so well taken care of -- we'll be passing along your compliments. It's wonderful to hear you think so highly of us, and we'll be right here if you need our help again. Till then! -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 18, 2018
Service staff members are helpful and courteous. Very accommodating.
Response from the owner Replied: Glad our team can always help -- thank you for the vote of confidence. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 17, 2018
Response from the owner Replied: Thank you for the five star review. We hope to have the opportunity serve you again.
Google+ Review
- July 16, 2018
Quality of service is just fine; however, the prices are outrageous. $140 for an oil and filter change. This is why we use independent service whenever possible. Unfortunately, this time we were not in town long enough to set up an appointment.
Response from the owner Replied: Sorry to hear you feel that way, Kim. Our team and products are top quality, which is why our services may tend to be on the pricier side. If you ever need anything, we'd love to welcome you back in and help you out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 16, 2018
Recall was performed quickly and as always a complimentary car wash. Always a great experience!
Response from the owner Replied: We're happy we could give you a great, efficient experience, Dale. Next time you need us, you know we're here for you -- and you'll always drive away in a shiny Benz. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 13, 2018
Excellent customer service. Very friendly staff. Have only been twice to see them but every time thus far the staff has been nothing but helpful. Kris has knack for showing he really cares about you and your vehicle which makes it me more confident to keep coming back.
Response from the owner Replied: We're always here to help you, Emily. We know how precious cars are, so you deserve a team you can feel confident in. Kris really is the best -- he truly does care deeply. Next time you need us, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 12, 2018
Response from the owner Replied: Were glad we could help, Warren. Thank you for your support. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
Response from the owner Replied: Were happy to help, Beverly, and we appreciate your support. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
I always trust my Mercedes dealership with my car's needs. I know that they will do everything to keep me a satisfied customer. My vehicle is 16 years old with over 200,000 miles, but because of the care it's received at the Winston Salem NC dealership, it's still my trusted method of...
Response from the owner Replied: We're grateful for you, Betsy! We know how special and important people consider their cars to be, and we getting to take care of yours for you. We're here for every year and mile to come. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
--Gene Walker and his service team are very helpful always understanding ! Thanks
Response from the owner Replied: We're always so happy to help, Dara! Gene really is a master at his trade -- we love to hear that he's an understanding ear to you. We'll see you next time you need a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
They were very thorough, I didn't have an appt. and they got to my car very fast , the staff was extremely helpful and polite. The lounge was very comfortable as well.
Response from the owner Replied: It's really wonderful to hear you had an efficient and comfortable visit with us, Joy. We're always here to help you out anytime you need a hand -- the lounge will be waiting for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 11, 2018
I gave this dealership five stars because of their service department. They were very professional, and went out of their way to accommodate all of my needs. I highly recommend.
Response from the owner Replied: We're grateful for the five stars, Tee, and that you had a great experience with our service department. We'll always go out of our way for our community -- you are our top priority. Thanks for your recommendation, and we'll see you next time you need a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
Response from the owner Replied: Miles, were glad to help. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
Got me in and out quick. Thanks! Great bunch of people.
Response from the owner Replied: Efficiency is our priority, Brenda! We're always here if you need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
John is great sales person he helped me out with everything And i have no word for sales manager over there he compromised on price with me I bought preowned certified benz c300 and i love my car thanks alottttt guys to make my dreams true
Response from the owner Replied: We do what we do to make dreams come true, Ali. It makes us smile to know that we made you so happy, and John really is great at making the process seamless. Hope you love your new Benz, and we're always here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 09, 2018
Place a call for service, (call back only) & called back at their leisure.Mr walker, from service department, I assume, and informed me that they did not service Mercedes Sprinter vans & I would need to travel to their Greensboro center for service. "that's just the way it is," attitude through...
Response from the owner Replied: Gene simply made clear to you that we are not licensed or permitted by Mercedes to service, sale, or work on Sprinter vehicles as we are not a sprinter dealership. As a result of that, our technicians are not trained to work on sprinter. I know you were also upset that not all Mercedes dealers are equipped and licensed to work on sprinters vans and I do sincerely apologize on behalf of the PA Sprinter dealership that you purchased it from, for not making you aware of that. I am sure that that is frustrating. I can assure you that had you shopped here, with your 'local' Mercedes dealer, our sales department would have informed you at that time, that we can neither sale nor service Sprinter. Which would have prevented your confusion and frustration. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 06, 2018
Response from the owner Replied: It's nice we could help out, Ron -- were grateful for your review. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 05, 2018
Response from the owner Replied: Were glad to help, Gloria. Thank you for your review. We're here for you anytime you need another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 02, 2018
Outstanding service from a great team, as always.
Response from the owner Replied: Were happy we could help out, Mike. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- July 02, 2018
Response from the owner Replied: Were pleased we could help, Mary, and we appreciate your support. We're wishing you the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 30, 2018
Response from the owner Replied: Thank you, Patricia. We appreciate the review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 30, 2018
Response from the owner Replied: It's nice we could help, Barbara, and we appreciate your review. If you ever need anything, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 29, 2018
Response from the owner Replied: Thank you, Patricia. We appreciate the review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 29, 2018
Impeccable service and attentiveness.
Response from the owner Replied: Mark, were happy we could help. Thanks for your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 28, 2018
Response from the owner Replied: Michael, were happy we could help, and were grateful for your review. Let us know the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 28, 2018
Everyone is always prompt, courteous and professional.
Response from the owner Replied: Cecilia, that's just what we aim for! Thank you for taking the time to leave your compliments. We're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 28, 2018
I had the best experience with Mercedes Benz of Winston Salem. My salesman Mr. John Worney is the BEST. He was honest with me about my E400 coupe with regard to the price and what type of flexibility was available. He put EVERYTHING on the table in the beginning, which I appreciate. We both believe...
Response from the owner Replied: Dana, we aim for nothing less than the best when serving our community, so it's a pleasure reading your review. We look forward to sharing your compliments with John right away. We appreciate the support -- we're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 27, 2018
I came in and after I was told how much the service was going to cost my husband said wait I told the service man and he didnt let I know it would cost 194.00 for them finding out why my engine light came on usually when I go to my dealer in DC they let I know the cost before anything is done so I...
Response from the owner Replied: Our service advisers always inform customers that we, like every car dealership, do charge a diagnostic fee to diagnose unknown problems. Like all dealerships we charge diagnostic fees because determining the cause of a problem can sometimes be time consuming. And we do not think it is fair to ask our technicians to put in hours of work for free. I apologize for any inconvenience resulting from this policy. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 26, 2018
Very courteous service professionals and front desk receptionist. I didn't have to ask what my charges were going to be I was told up front and I appreciate that. I definitely recommend this facility.
Response from the owner Replied: Teresa, you deserve nothing less! It's a pleasure knowing you enjoyed working with us. We're here for you if there's anything else you ever need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 25, 2018
As a customer of this Mercedes dealership for over 20 years, I can say that the service department and the personnel are as good as they come.... They are consistently excellent!!
Response from the owner Replied: Sally, thank you so much! We're so happy you've continued to be impressed by our service. We're here if you need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 25, 2018
Response from the owner Replied: You're the best. Thanks for your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 25, 2018
Response from the owner Replied: Were pleased we could help out. Thank you for your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 22, 2018
Best dealership and service dept!!!! So friendly and helpful!!! Thanks!!!!
Response from the owner Replied: We're honored, Amy! Thanks for choosing us and for taking the time to shout us out here. We're here to help. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 21, 2018
Response from the owner Replied: It's great we had the chance to help out, Leigh -- and we appreciate your review. Give us a call if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 21, 2018
Response from the owner Replied: Were pleased we could help out. Thank you for your support. Give us a call if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 21, 2018
Everyone at this place I dealt with was friendly. I came from out of town about 45 min - 1 hour away to take my 2015 GLA in for the A1 check up. They also fixed other issues I had with safety features and/or their accompanying inoperative warnings going on and on off. My wait time was less than...
Response from the owner Replied: Our shuttle drivers live to please, Joseph! Our whole crew was happy to fix your GLA fast and keep you entertained while you waited. We really appreciate you going out of your way to visit us -- when you're ready for another checkup, you know where we are. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 18, 2018
I want to start by saying that I contacted Mercedes of Greensboro first but after talking to their "representative" I was not feeling like I wanted to deal with them....I wanted to get new keys for a g500 and their description of what I needed to do and pay was totally different than u guys...I...
Response from the owner Replied: It's great that we could make the process of buying your new vehicle easy and comfortable, Edward! Thanks for sharing your experience and the shout out for Jaime's dedicated work. If you need anything else, please don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 16, 2018
Response from the owner Replied: It's great we had the chance to help out, John. Thanks for your review. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 13, 2018
Response from the owner Replied: Were happy we could help, Aldo, and we appreciate your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 13, 2018
Response from the owner Replied: Thank you so much, Lee. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 13, 2018
As always I had an excellent experience at Mercedes-Benz of Winston Salem! Our representative was Mark Kendall and he was patient, knowledgeable, and provided oustaoutsta customer service. Huge thank you to Mark and the entire team their on making the car buying process quick and painless for my...
Response from the owner Replied: Quintin, we aim for nothing less! It's a pleasure knowing Mark took great care of you -- we look forward to sharing your compliments with him. We're always here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 08, 2018
Response from the owner Replied: Thanks for taking the time to leave your review, Tiffany. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 08, 2018
Efficient and expeditent. Very courteous and customer service oriented.
Response from the owner Replied: Erwin, that's just what we aim for! We appreciate the kind words. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 07, 2018
Response from the owner Replied: Aaron, were glad we could help out. Thank you for your support. Anytime you want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 05, 2018
Response from the owner Replied: Jeff, you're the best. Thanks for your review. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 05, 2018
Response from the owner Replied: Stephen, thanks for stopping by. Hopefully next time we can impress you even more. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 05, 2018
Excellent service experience with the service advisor, the service manager and the cashier. Car was returned as promised and the loaner program makes it easy to work around work and personal schedules.
Response from the owner Replied: Scott, we aim for nothing less! It's a pleasure to hear you enjoyed working with us. We appreciate the great review -- we're here for you if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- June 03, 2018
Great experience!
Response from the owner Replied: Thanks for the high rating, Yahel. We appreciate the support. Wishing you the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 30, 2018
Service at MB of Winston Salem is so easy. These guys are so on top of every detail. They call and text me promptly at each step so I know what to expect.
Response from the owner Replied: David, that's exactly what we aim for every time! We appreciate the great review. Let us know if there's anything else we can do for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 29, 2018
Response from the owner Replied: Were happy we could help out, Ali, and were grateful for your review. We're wishing you the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 29, 2018
Excellent service!!
Response from the owner Replied: Were pleased we could help out, Ron. Don't hesitate to reach out if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 29, 2018
They were very professional with my repairs and not overly pushy about other needs of my car.
Response from the owner Replied: Steve, that's just what you deserve! Thanks for the great review. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 27, 2018
Last minute call to Service: electrical glitch as I drove from Virginia. Amazed that they were able to accommodate getting a technician on a Friday afternoon to assess the problem, and then actually fix it.Thank you Kris Buckles and crew for the help. Service beyond expectations.
Response from the owner Replied: William, we're always happy to help, no matter the time! We appreciate you taking the time to share your great experience. We're always here for you -- just let us know if you ever need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 26, 2018
Excellent, kind and very professional!
Response from the owner Replied: It's great we had the chance to help out, Jerry. Thank you for your support. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 25, 2018
Response from the owner Replied: Thanks for the high marks, Tony. If we can ever lend a hand again, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 25, 2018
Very courteous And trying to meet my needs
Response from the owner Replied: Were glad we could help, Simon. Thank you for your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 21, 2018
Response from the owner Replied: Buddy, were glad to help. Thanks for your support. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 17, 2018
Chris Buckles has always done an outstanding job for my Wife and I.
Response from the owner Replied: Paul, the pleasure is all ours! We appreciate the kind words and will be sure to pass them along to Chris. We're here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 17, 2018
Response from the owner Replied: Were happy we could help, Cory, and we appreciate your support. We're here for you the next time you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 15, 2018
Response from the owner Replied: Alexandre, were glad to help. Let us know anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 11, 2018
Always a premier experience. Car was completed when promised. Coffee pods, water and sodas, beautiful bathroom (yes that does matter to me) and a sleek show room The waiting room was comfortable and plenty of plug-ins and great reading material. And the pice de rsistance My car was returned to me...
Response from the owner Replied: Beth, that's just what we aim for -- we're pleased to hear your experience with us was such a pleasant one. Thank you for taking the time to share your compliments! We look forward to seeing you again soon. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 11, 2018
Totally 100% service oriented. Hands down Best car buying experience. No question.
Response from the owner Replied: Mark, that's exactly what we aim for! Thank you for your kind words. We're here for you if there's ever anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 09, 2018
Response from the owner Replied: It's nice we could help out, Bernard. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 09, 2018
Response from the owner Replied: Jacquelin, were happy to help, and we appreciate your review. If we can ever lend a hand again, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 07, 2018
Response from the owner Replied: Thank you for your support, Gregory. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 05, 2018
Response from the owner Replied: It's great we had the chance to help, Cynthia. Thanks for your review. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 04, 2018
Response from the owner Replied: Were glad we could help out, Robert, and we appreciate your support. If you ever want another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 04, 2018
I worked with Mark Kendall & could not be more satisfied!! He is very knowledgeable & personable. And super-quick to respond, which can be rare in the car Biz. Mark, thank you for help & time!!
Response from the owner Replied: John, it's a pleasure knowing Mark made your experience here even better! Thank you for taking the time to leave such a great review. We're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 03, 2018
What an incredible dealership, especially Lori Culler the sales consultant! I was treated with 5 star service including respect, kindness and a fair deal! Lori made sure I was completely satisfied! Between Lori and Chris Buckles, the Service Advisor, they made sure everything concerning the...
Response from the owner Replied: Sandy, you deserve nothing less than the best! We're so pleased to hear Lori and Chris made your experience with us a great one. We appreciate the kind words -- let us know if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 03, 2018
Im very impressed every time. Chris Buckles is the best and so is Mark the service manager. Always know they will repair vehicle in a superior manner
Response from the owner Replied: Jo, we appreciate your compliments. We'll be sure to share them with Chris and Mark right away! The pleasure is all ours -- let us know if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 02, 2018
Response from the owner Replied: Were happy we could help, Khalif. Thanks for your review. Please let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 02, 2018
Just like always, excellent customer service from start to finish. No short cuts or surprises. Work is done on time and as promised, with no hassle or double talk. Service advisers are professional and very efficient. This is a sign of excellent management. I will continue to use Mercedes Benz of...
Response from the owner Replied: Clemont, it's a pleasure to have your continued support. We're honored to have earned your trust, and we can assure you we'll continue delivering the customer service you deserve. As always, we're here for you if you ever need anything else. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 02, 2018
I had a great experience buying my 1st Car thanks to Mark! It was super easy and fast! I will be back for my next car and will tell my friends and family!
Response from the owner Replied: Kimberly, it's a pleasure knowing your first car-buying experience was a great one. Thank you for spreading the word. Let us know if there's anything else we can do for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 01, 2018
Response from the owner Replied: Paul, were pleased we could help out, and were grateful for your support. Please let us know if there's ever anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- May 01, 2018
I took my car in for the first scheduled maintenance today. The employees were very friendly and knowledgeable. They let me know about a recall and fixed that as well. It was nice that they washed the pollen off and vacuumed.
Response from the owner Replied: jeannie, we're pleased to hear your visit was a great one -- that's just what we aim for. If there's anything else you need, just let us know! -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 16, 2018
I have purchased many cars for my family members over the decades from this dealership, and their customer service is unbelievable! The staff are literally part of our family over the past 30 years. Kurt is a remarkable professional representative of MB, and he is truly committed to service after...
Response from the owner Replied: Robin, we can't thank you enough for your continued support! It's been such a pleasure working with you and your family over the years. As always, we're here for you if there's anything else you need! -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 14, 2018
Hey
Response from the owner Replied: Max, thank you for stopping by. If there's anything we could've done to improve your experience, we're all ears. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 13, 2018
Outstanding service & knowledge sales staff.
Response from the owner Replied: Michael, were happy we could help out, and we appreciate your review. Let us know if we can lend a hand again. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 10, 2018
The Best!@!!!!
Response from the owner Replied: Henry, were glad to help. Let us know anytime you want a hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 09, 2018
Love Mercedes Benz Of Winston-Salem!
Response from the owner Replied: Were happy we could help, Curtis, and we appreciate your review. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 09, 2018
Weve bought from here several times. We always get great service.
Response from the owner Replied: Thanks for your support! We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 07, 2018
Our car buying experience at Mercedes-Benz of Winston-Salem was hands down our best ever. There are a few Mercedes dealers closer to our home, but this dealership had more of a selection and ended up being well worth the drive for a number of reasons. David Hooker was our salesman; he was very...
Response from the owner Replied: Mr. Carroll, every car-buying experience should be just as you've described yours, so it's wonderful that we could provide that for you. It's great knowing you're pleased with the car you chose, too. We're always here for you if there's anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 06, 2018
Love Mercedes Benz Of Winston-Salem!
Response from the owner Replied: Were happy we could help, Curtis, and we appreciate your review. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- April 05, 2018
Response from the owner Replied: Were glad to help, Sally. Thank you for your support. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 31, 2018
Response from the owner Replied: It's disappointing to see your rating, because we aim for five-star experiences every time. If there's anything we could've done to improve your experience, we're all ears. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 17, 2018
Response from the owner Replied: Thank you for the rating. This is much appreciated. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 17, 2018
Absolutely the best in service, expert work and friendly and professional personnel. Never dealt with a auto dealershipthis excellent.
Response from the owner Replied: Pauline, thank you for your kind words! It's wonderful that we could help out. Let us know if there's ever anything else you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 15, 2018
Stellar service, friendly staff, honest repair serviced. Been doing business with them for 9 years.
Response from the owner Replied: Barry, that's exactly what we aim for! It's been wonderful to have your support after all these years. If there's anything else you need from us, don't hesitate to reach out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 10, 2018
Great and very helpful guys
Response from the owner Replied: Were glad we could help, Othoniel, and were grateful for your review. If we can ever lend another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 08, 2018
Response from the owner Replied: Were glad to help, Susan, and were grateful for your review. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 07, 2018
Response from the owner Replied: Ralph, thanks for the rating. If we can ever lend another hand, just let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 07, 2018
Response from the owner Replied: Thanks for your support! We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- March 06, 2018
Response from the owner Replied: It's nice we could help out, David. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- February 19, 2018
I recently purchased a lightly used 2015 E350 4Matic (9,100 miles) from another dealer here in Winston Salem. While I did visit the Mercedes-Winston Salem dealership to see if they had lightly used E350's (they did not), I at least gave them the first chance to sell me a car. No hard feelings,...
Response from the owner Replied: Timothy, I will take a moment and further explain our policy for loaner cars. First and foremost, the loaner cars are purchased and provided by the sales department. Throughout most of the year, we have a sufficient number of loaner cars for all of our service customers. There however, are inevitably times during the year where service is busier than normal and we run short on loaner cars. We then have to restrict them in some way or another. As the cars are provided by the sales department, we feel that the fairest way to limit them in these situations, is to prioritize customers who buy and service their cars with Mercedes Benz of Winston Salem. As you know, Mercedes are not inexpensive cars and we greatly appreciate every single one of our customers who purchases one from us. We try to provide them with the highest level of customer service at all times, including expediting their wait for scheduled service. While we clearly disagree on this policy, I do sincerely apologize for your inconvenience -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 25, 2018
Response from the owner Replied: It's great we had the chance to help out, Timothy. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 24, 2018
Worst experience of me going to a dealership technician's where incompetent as well as the service guy got charged 300 for them to tell me they could not track down the problem
Response from the owner Replied: We take our service very seriously, and we're disappointed to hear you feel you received anything less than amazing service. We're always happy to answer any questions or concerns you have, and we hope you'll reach out. We know we can work this out. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 23, 2018
Response from the owner Replied: Bobbi, were happy to help. If you ever want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 20, 2018
Very professional experience
Response from the owner Replied: Will, were pleased we could help out. Thank you for your support. Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 12, 2018
I just leased my second car from Mercedes Benz of Winston Salem. Mark Kendall was my salesperson for both leases, and I just want to say that across the board, out of all the many tasks I have in my life (from groceries, kiddos and bills, to my full time job, to wrangling with customer service...
Response from the owner Replied: It was our pleasure helping you out with your lease this time around, Katie! We love hearing how easy and enjoy able it was working with Mark and Terry. Can't wait to share this with them both! Let us know if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 11, 2018
Response from the owner Replied: Were pleased we could help, Sharyn, and we appreciate your support. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 02, 2018
Response from the owner Replied: Harry, we're always here to help you out, and we wish we'd earned a few more stars from you. We hope you'll let us know how we can better serve you in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- January 01, 2018
Very helpful and friendly. Great group of people at this location.
Response from the owner Replied: Thank you so much for the kind words and support, Matthew! It was our pleasure helping you out. Let us know if you ever need anything! -The Mercedes Benz of Winston Salem Team
Yelp Review
- December 29, 2017
My husband purchased me my first Mercedes on 12-26-17 for Christmas. This was the best car purchase and customer service I have ever experienced. I cant say enough about the Awesome Customer Service from " Mark Kendal " he went above & beyond to make this the Best experience for me & my husband. He...
Google+ Review
- December 28, 2017
My husband and I had a very pleasant experience with the awesome people at the Winston Salem Mercedes-Benz dealership. They were very helpful and informative and the buying process was very quick! So far I absolutely love my new Mercedes- Benz C300! I defiantly recommend going to see these great...
Response from the owner Replied: So glad we could help make your car purchase easy and enjoyable, Whitney! It makes us smile knowing how much you love your new car. Let us know if you ever need anything else! -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 27, 2017
Great Service and Great customer care!! I can't speak highly enough about my car buying experience at Mercedes of Winston Salem. The transaction was smooth and quick. David Hooker did a phenomenal job answering all my questions and putting me in exactly the car I wanted. I would definitely recommend...
Response from the owner Replied: This makes us so happy to read, Roshen! It was our pleasure helping you find the perfect car for you. We can't wait to share this with David -- he'll really appreciate your kind words. If you need anything else, we're here for you! -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 26, 2017
Great Service and Car Buying Experience!
Response from the owner Replied: Were glad we could help out, Christopher. If you ever need anything, don't hesitate to get in touch. -The Mercedes Benz of Winston Salem Team
Yelp Review
- December 16, 2017
Purchased my first Mercedes Benz from here. I would recommend this dealership to friends and family. John in sales was phenomenal. I appreciated his patience and no pressure approach. Very happy with my purchase, love the vehicle, loved the experience. I would purchase from here again.
Tommy H. Replied: Thanks so much for the support and recommendation, Rachel! We can't wait to share this with John. If you ever need anything else, we're here for you.Best,The Mercedes Benz of Winston Salem Team
Google+ Review
- December 14, 2017
I had a great experience purchasing my new MB from these folks, particularly David Hooker. David provides a first class buying experience all the way and goes out of his way to ensure that I get grade A service.
Response from the owner Replied: We love hearing what a great experience you had, Robert! We will definitely share this with David. Let us know if there's anything else we can do! -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 12, 2017
Response from the owner Replied: Were pleased we could help out, and were grateful for your support. Wishing you the best, and let us know if you ever need any help with your vehicle. -The Mercedes Benz of Winston Salem Team
Google+ Review
- December 10, 2017
Response from the owner Replied: Pamela, were glad we could help, and were grateful for your review. If you ever need anything, please let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 30, 2017
Highly Recommended! Every experience from sales to service has been exceptional and they know how to treat a customer. They have gone above and beyond to ensure we were satisfied. We got a personalized complete walk through of the vehicle and they even helped us program the garage door opener at...
Response from the owner Replied: Love hearing that you've had great experiences with everyone on our team, Sean! As always, let us know anytime we can be of assistance?. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 30, 2017
Excellent service
Response from the owner Replied: It's great we had the chance to help, Travis. Thanks for your review. Wishing you all the best. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 25, 2017
Never a disappointment here. Plentiful car selection and wonderful staff members, especially Mark Kendall! Thank you for great car rides and welcoming customer experiences!
Response from the owner Replied: This means so much, Christina! We can't wait to share this with Mark. We're here for you. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 23, 2017
Response from the owner Replied: Thanks, Roscoe. We appreciate the review. We're here for you anytime you want another hand. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 22, 2017
Response from the owner Replied: It's nice we could help, Mitch, and we appreciate your support. We're here for anything you need. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
I have been dealing with Mercedes Benz of Winston Salem for the past ten years and will never purchase a Benz from anyone else in the future.Tommy Hooker Jr and David Hooker are professional in every manner; appearance, knowledge of product, advice/suggestions and, most importantly, treating us like...
Response from the owner Replied: Jack, Thanks so much for the great review!! I can't tell you how much we appreciate all of the many referrals you've sent us as well as the many cars your family has purchased. As always, let us know anytime we can ever be of assistance and Happy Thanksgiving to you and your family! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
I am an old time car guy, having had more cars than I can count. Having said that, I had the great pleasure of purchasing my fourth Mercedes from this awesome dealership. (Three ML's and now an AMG43) What makes this unusual is that each time, we travel to Winston Salem from Pittsburgh, Pennsylvania...
Response from the owner Replied: Thanks so much for the very kind review Eric! I've enjoyed working with you and getting to know you over the last 9 years and can not tell you how much we appreciate all of your business! Thanks again for your most recent purchase and Happy Thanksgiving to you and your family! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Absolutely wonderful service! The staff at Mercedes-Benz of Winston-Salem is so helpful whether it comes to purchasing a new vehicle or bringing your car in for service. I have always had a great experience here and would highly recommend.
Response from the owner Replied: Hallie, thank you for the great review! We really appreciate it as well as all of the many new customers you and your family have sent out way! It means a lot to us, that you guys always recommend us so highly! Happy Thanksgiving and as always, let us know anytime we can do anything to help! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
The best dealership I've had the experience of using 1st class service.... If you are looking for the best then Jonestown Mercedes is who you should visit all for Tommy Hooker and Staff.... Tim Copper-CEO
Response from the owner Replied: Andre, Thanks so much for the kind words and the many referrals you've given our dealership! We really appreciate all you do! Let us know anytime we can be of help? -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
We bought all our cars here! Tomy Hooker Jr and Tomy Hooker Sr always take care of all our car needs! They are great people to work with and I have referred our friends to buy form them! Every time we trade or upgrade we call them first! We are their loyal customers because of their great service!
Response from the owner Replied: Robert, Thank you buddy for all of your business and referrals! It means a lot! I hope you and your family have a great Thanksgiving and as always let us know anytime we can be of assistance! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Great customer service and management! They will always make sure you are well taken care of in every department!
Response from the owner Replied: Thanks for the high marks, Alexandra! You can always count on being taken care of here. If you need anything, just give us a call. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Tommy Jr. is the most helpful when selecting a new or used car!! My family has bought numerous cars from them and we never feel pressured. Its always a great experience.
Response from the owner Replied: Thank you so much Anna for the kind review! I always enjoy working with you and the whole Deyton clan:) Happy Thanksgiving! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
I had such a great experience working with Tommy and his team! It's exactly the experience you'd expect when purchasing a Mercedes!
Response from the owner Replied: Thanks so much James for the kind words! It is very much appreciated. We always enjoy working with you too! As always, let us know anytime we can be of assistance with your Mercedes and Happy Thanksgiving to you and your family! -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Always nice to go in the store and see Tommy, he is one of the nicest guys I've met in the car business.
Response from the owner Replied: We're always happy to see you, too, Drew! We can't wait to work with you more in the future. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Great experience!
Response from the owner Replied: Clint, were happy we could help out, and were grateful for your support. Don't hesitate to reach out if you ever need anything. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Response from the owner Replied: Russell, thanks for the great rating. Anytime you want another hand, let us know. -The Mercedes Benz of Winston Salem Team
Google+ Review
- November 21, 2017
Response from the owner Replied: Were pleased we could help, Scott. Don't hesitate to get in touch if you need anything. -The Mercedes Benz of Winston Salem Team