I recently purchased a car and couldn't be happier with the experience. From the moment I walked in, I felt valued as a customer, never pressured. The highlight of my visit was working with the salesman, Stephen Phillips. He was a true professional ands incredibly patient, taking the time to answer...

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If there were a way to give negative stars, this dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied to my face multiple times, promised deals they never intended to honor, and wasted not only my time but...

Consumer Replied: warren miller(💩) - he is the definition of dishonesty — a liar without limits, hiding behind words that mean nothing. There is no integrity, no sense of responsibility, and no respect for others. Deceptive, manipulative, and untrustworthy to the core, this is someone who treats people as if they’re disposable and truth as if it never mattered. If you’re looking for the worst qualities a human being can carry — betrayal, selfishness, arrogance, and false promises — they all live here. And don’t forget his miserable team, sales manager and Derrick !!!!! Go ask him 😄

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I would rate my experience as excellent. I had bought a car from Louisville Mercedes in the past, but was directed to a different sales person this time. I entered the showroom with a specific model in mind. My sales person, Kevin Owens, first gave me an education, then presented options. ...

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This dealership is absolutely superior! Eric Borden is the best!!! He richly deserves his recent promotion to sales management. I have been in several Mercedes dealerships, and this one is well above all the others. The folks in Louisville, Kentucky are fortunate to have such a class act in...

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Worked with Jeff Jackson in Finance to add two years to my GLC300 CPO warranty. He knows everything, did all off the tasks faster than I could respond, had a price lower than anyone else on the planet. I will work with him again!

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Friendly and comfortable place to have your MB worked on. Kept me informed on status of service. Thought “Labor Charges” were a little high, but everything else was acceptable.

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I recently had my car serviced here, and Stefano was my service advisor; he is always such a pleasure to work with! I couldn't be more pleased with the experience. Their professionalism and follow-through helped to ease the tension of a very stressful situation. From each interaction with people on...

Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!

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It's the first time I purchased a car without going to the Dealership. Mercedes-Benz of Louisville did an amazing job of making the purchase easy. I'm very happy.

Response from the owner Replied: Charlie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Response from the owner Replied: Hi, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I was greeted by name at 8am as I arrived at MB of Louisville. The service on my vehicle and one additional item was completed quickly. I was back on my way home by lunch time.

Response from the owner Replied: Hello Clifford, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Jeff and Steph are amazing! My car got stuck in the snow right next to the dealership, and they kindly towed it out for me. I really appreciate it! Thank you so much!!

Response from the owner Replied: Hi Stephanie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

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Great experience overall. Sam Alford was very helpful. Drove in from out of state (NY) and the whole process was a breeze. Thanks for a great experience MB of Louisville.

Response from the owner Replied: Hi Almin, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Response from the owner Replied: Hi, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Jonny provided great service and he was very informative. The turnaround time was quick and we had our motorhome back in no time.

Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

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Amazing dealership I love AMGS and always will i even own one myself, and this mercedes benz dealership has taken great care of me ever since my first visit and I am thankful for all the nice and hardworking techs in the shop doing a great job and making sure every mercedes is taken care of as they...

Response from the owner Replied: Hi Moe, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!

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Quality service work, casual, uninterested service writer - a snob. Not interested in my needs or understanding. Service manager was exceptional in resolving my concerns!

Response from the owner Replied: Hello Allan, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (502) 896-4411.

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Brent does a great job of explaining what needs to be done and respects my budget.

Response from the owner Replied: Hi Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We are always more than happy to assist you if anything else comes up. Take care!

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This is my first time owning a Mercedes and am not disappointed!! Jeff Wyler dealership and Kevin Owens are top notch. Will definitely be a repeat customer!!

Response from the owner Replied: Hello Tonya, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

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Purchased a CPO extended warranty from Jeff Jackson in Finance today and the process was straightforward and haggle-free. My local MB dealership could not beat his price. We will be coming back to Jeff the next time we are in the market. Highly recommend!

Response from the owner Replied: Hi Christine, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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I recently purchased a car from Mercedes-Benz of Louisville, and my experience was exceptional. From the moment I reached out, I had the pleasure of working with Eric Borden, who made the entire process seamless, especially since I was traveling from out of state. Eric went above and beyond to...

Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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Brent Harmon is great and very helpfull. This service lot is great and takes good care of my suv. They are always on top and reliable.

Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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Great buying experience - Bryce was outstanding!

Response from the owner Replied: Hi John, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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Response from the owner Replied: Hi Lee, thank you so much for your high rating!

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I was impressed with everything except for the vacuuming cleanliness of the inside.

Response from the owner Replied: Hi Karen, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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This is the absolute best place to purchase a vehicle. They know how to take care of their customers. Chris Coleman was amazing!

Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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I purchased GLE 450 it's been great experience with our sales rep David Peale was a great person who help us out to find the right package and Brandon Strong also a great guy at finance…..Definitely recommend…

Response from the owner Replied: Hi Jay, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

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Excellent service!

Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

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Response from the owner Replied: Hi Theron, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Initial problem was low battery, rubbing sound from belts, and perform routine Service maintenance. Loaner car requested. Arrived at dealership at 1pm. Left vehicle overnight. Picked up vehicle the next day at 12:30pm. Dealership provided video of underbody for review. Provided a detailed record of...

Response from the owner Replied: Hello Terry, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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