Too expensive to get oil change and rear brake pads for $1500
Response from the owner Replied: We're very sorry that you feel that way, however, we are surprised to see this review. We didn't do just an oil change and brake pads. What we actually did was a thorough inspection of the vehicle, oil change, topped off fluids, replaced the key fob battery, replaced the brake pads AND rotors, wear sensor, cleaned the entire fuel system including the fuel injectors, and included an oil life additive to help prevent the accumulation of sludge and varnish in higher mileage vehicles. We also sent you an electronic estimate, which you looked at 12 times, and approved all of the work at the price that was quoted. If you did not feel as though our pricing was fair you had the opportunity to decline the work on multiple occasions. Anyone who reads this review should also know that we pay a third party company to mystery shop our local competitors, including independent repair facilities, every 90 days to ensure we are competitive with our pricing. We will never be the least expensive provider, but we have factory certified and trained technicians, only use genuine Mercedes-Benz parts, have a 70 car loaner fleet, amenities like massage chairs and a fitness center, and a beautiful newly remodeled showroom and customer lounge.