DealerRater Review
- July 02, 2025
I would rate my experience as excellent. I had bought a car from Louisville Mercedes in the past, but was directed to a different sales person this time. I entered the showroom with a specific model in mind. My sales person, Kevin Owens, first gave me an education, then presented options. ...
DealerRater Review
- May 11, 2025
This dealership is absolutely superior! Eric Borden is the best!!! He richly deserves his recent promotion to sales management. I have been in several Mercedes dealerships, and this one is well above all the others. The folks in Louisville, Kentucky are fortunate to have such a class act in...
DealerRater Review
- January 21, 2025
Worked with Jeff Jackson in Finance to add two years to my GLC300 CPO warranty. He knows everything, did all off the tasks faster than I could respond, had a price lower than anyone else on the planet. I will work with him again!
Google Review
- January 14, 2025
Friendly and comfortable place to have your MB worked on. Kept me informed on status of service. Thought “Labor Charges” were a little high, but everything else was acceptable.
Google Review
- January 13, 2025
I recently had my car serviced here, and Stefano was my service advisor; he is always such a pleasure to work with! I couldn't be more pleased with the experience. Their professionalism and follow-through helped to ease the tension of a very stressful situation. From each interaction with people on...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- January 12, 2025
It's the first time I purchased a car without going to the Dealership. Mercedes-Benz of Louisville did an amazing job of making the purchase easy. I'm very happy.
Response from the owner Replied: Charlie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 11, 2025
Response from the owner Replied: Hi, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 11, 2025
I was greeted by name at 8am as I arrived at MB of Louisville. The service on my vehicle and one additional item was completed quickly. I was back on my way home by lunch time.
Response from the owner Replied: Hello Clifford, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 11, 2025
Google Review
- January 11, 2025
Jeff and Steph are amazing! My car got stuck in the snow right next to the dealership, and they kindly towed it out for me. I really appreciate it! Thank you so much!!
Response from the owner Replied: Hi Stephanie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 09, 2025
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 09, 2025
Great experience overall. Sam Alford was very helpful. Drove in from out of state (NY) and the whole process was a breeze. Thanks for a great experience MB of Louisville.
Response from the owner Replied: Hi Almin, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 08, 2025
Response from the owner Replied: Hi, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 08, 2025
Jonny provided great service and he was very informative. The turnaround time was quick and we had our motorhome back in no time.
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- January 08, 2025
Amazing dealership I love AMGS and always will i even own one myself, and this mercedes benz dealership has taken great care of me ever since my first visit and I am thankful for all the nice and hardworking techs in the shop doing a great job and making sure every mercedes is taken care of as they...
Response from the owner Replied: Hi Moe, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 08, 2025
Quality service work, casual, uninterested service writer - a snob. Not interested in my needs or understanding. Service manager was exceptional in resolving my concerns!
Response from the owner Replied: Hello Allan, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (502) 896-4411.
Google Review
- January 08, 2025
Brent does a great job of explaining what needs to be done and respects my budget.
Response from the owner Replied: Hi Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 08, 2025
This is my first time owning a Mercedes and am not disappointed!! Jeff Wyler dealership and Kevin Owens are top notch. Will definitely be a repeat customer!!
Response from the owner Replied: Hello Tonya, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 08, 2025
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 08, 2025
Purchased a CPO extended warranty from Jeff Jackson in Finance today and the process was straightforward and haggle-free. My local MB dealership could not beat his price. We will be coming back to Jeff the next time we are in the market. Highly recommend!
Response from the owner Replied: Hi Christine, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Google Review
- January 08, 2025
I recently purchased a car from Mercedes-Benz of Louisville, and my experience was exceptional. From the moment I reached out, I had the pleasure of working with Eric Borden, who made the entire process seamless, especially since I was traveling from out of state. Eric went above and beyond to...
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 01, 2025
Brent Harmon is great and very helpfull. This service lot is great and takes good care of my suv. They are always on top and reliable.
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- January 01, 2025
Great buying experience - Bryce was outstanding!
Response from the owner Replied: Hi John, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 01, 2025
Response from the owner Replied: Hi Lee, thank you so much for your high rating!
Google Review
- January 01, 2025
I was impressed with everything except for the vacuuming cleanliness of the inside.
Response from the owner Replied: Hi Karen, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 01, 2025
This is the absolute best place to purchase a vehicle. They know how to take care of their customers. Chris Coleman was amazing!
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 01, 2025
I purchased GLE 450 it's been great experience with our sales rep David Peale was a great person who help us out to find the right package and Brandon Strong also a great guy at finance…..Definitely recommend…
Response from the owner Replied: Hi Jay, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!
Google Review
- January 01, 2025
Excellent service!
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 01, 2025
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 01, 2025
Response from the owner Replied: Hi Theron, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 01, 2025
Initial problem was low battery, rubbing sound from belts, and perform routine Service maintenance. Loaner car requested. Arrived at dealership at 1pm. Left vehicle overnight. Picked up vehicle the next day at 12:30pm. Dealership provided video of underbody for review. Provided a detailed record of...
Response from the owner Replied: Hello Terry, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 25, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! We are always happy to assist you if anything else comes up. Take care!
Google Review
- December 25, 2024
Response from the owner Replied: Hi Diane, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 25, 2024
Response from the owner Replied: Hi Mary, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 25, 2024
I recently purchased my E-class from Mercedes-Benz of Louisville, and I cannot praise this dealership enough! From the moment I found the car online to the day it arrived at my doorstep in Texas, the entire experience was nothing short of perfection.Cullen Dunn in sales was an absolute superstar. As...
Response from the owner Replied: Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- December 25, 2024
Worked with Bryce from the dealership. Extremely happy with the overall purchase experience.Bryce kept me upto date with videos , made the transaction as smooth as it possibly could be.I was in & out in 15mints and to me thats exceptional turn around time for a purchase.10/10 to Bryce and the...
Response from the owner Replied: Hi Sherry, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- December 25, 2024
Great dealership to do business with! Kevin Owens was superb! No BS involved. Super chill vibe down to the funk station playing inside while we were taking care of the paperwork. Highly recommend!
Response from the owner Replied: Hi Chris, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 25, 2024
These guys are great to work with. No pressure and honest information about the cars. I really enjoyed working with Dan Martin.
Response from the owner Replied: Hello Brian, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 25, 2024
We visit this location for my nana’s service on her vehicle. Brent always takes great care of us! He gives us the best service, nicest smile, and always recommends the right things to keep my nana safe on the road! The service center is a 10/10 thanks to Brent and his rockstar team!
Response from the owner Replied: Hi Samantha, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 25, 2024
Terrific team that goes out of their way to ensure the experience is right!
Response from the owner Replied: Hi Will, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 25, 2024
Excellent service !
Response from the owner Replied: Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 25, 2024
I love how they always take care of my car as if it were theirs. Customer service is always pleasant and I always leave with a smile.
Response from the owner Replied: Hi Aaryan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 25, 2024
Kevin went above and beyond to provide us with superior service and care. His coworkers were also wonderful and very kind. Even though they stayed an hour or so past closing time, it never bothered them at all. We didn’t feel rushed but instead cared for and valued. We love the brand new Mercedes...
Response from the owner Replied: Hi Stefanie, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Google Review
- December 25, 2024
Great dealership
Response from the owner Replied: Hello Billie, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 25, 2024
Response from the owner Replied: Hi Clay, thank you so much for your high rating! We hope you have a great day!
Google Review
- December 25, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! We hope you have a great day!
Google Review
- December 25, 2024
I had a positive experience at this dealership. Eric Torsch did a great job of understanding my needs and helping me find the right car. Having a salesman who listens and makes the process smooth can really make a difference. I highly recommend this dealership
Response from the owner Replied: Hi Diane, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 18, 2024
Cullen was very professional and an excellent communicator. He made the process of transferring the car smooth
Response from the owner Replied: Hi Amie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 18, 2024
Response from the owner Replied: Hi Rick, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 18, 2024
Outstanding experience! Thank you Cullen Dunn for your help
Response from the owner Replied: Hi Susan, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 18, 2024
United Auto Sales service they did the best service for us, thank you guys.
Response from the owner Replied: Hi Rahman, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 15, 2024
Great experience working with salesperson, Ian Pugh.
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- December 15, 2024
Excellent dealer.
Response from the owner Replied: Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 15, 2024
Response from the owner Replied: Hi Susan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Thanks for the recommendation, and have an amazing day!
Google Review
- December 15, 2024
My experience with MB Louisville has been great. My service advisor, J. Rogers was very patient as we navigated through the repair process of my Sprinter van.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 15, 2024
Wonderful experience buying my GLA 250. I was really dreading buying a car because of past experiences. Sydney was so kind, helpful and knowledgeable. He made this the best car buying experience I’ve ever had. I love my new Mercedes Benz!
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 15, 2024
I am very happy to cooperate with the Mercedes-Benz car dealership, excellent service and I am very happy with my choice and purchase of the car! Many thanks to all the employees!
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 15, 2024
Everyone that I encounter at this dealership is always courteous, friendly and prompt.
Response from the owner Replied: Hi Cicely, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Kevin was very knowledgeable and helpful. Found me a C300 that fit my needs and budget. Staff was very transparent with all aspects of my purchase. Thanks MBLOU team!
Response from the owner Replied: Hi Dave, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please don't hesitate to reach out!
Google Review
- December 15, 2024
Everyone was great from sales, to service to account manager. A+++++ on everything
Response from the owner Replied: Hi Curtis, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 15, 2024
I recently purchased a vehicle through MB of Louisville and was very pleased to work with Eric Borden for the purchase. He was very quick to get everything I needed, helped me through the process of a trade and even helped with getting me the price I was after . If you want a good experienced, ask...
Response from the owner Replied: Hello Polly, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 15, 2024
Customer service extremely poor. Would rather argue with customer than actually solve the issue. Made statements that made no sense at all when trying to defend themselves. They even spoke to corporate Mercedes and disagreed with them. Not a customer service expert, but a gatekeeper for the...
Response from the owner Replied: We are very sorry to hear about your recent experience with our dealership. We apologize for making you feel this way, and we are very interested in speaking with you to see what can be done to make things right. We have left a message for you and hope that you will return our call at 502-896-4411 ext. 61219.
Google Review
- December 15, 2024
Great service, but wat too expensive when compared with Genesis!
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
Hands down the best experience I've ever had. Eric Borden made this possible with his knowledge and professionalism. I officially feel welcomed into the Mercedes-Benz family, and I will always proudly to do business here. Buy with confidence and peace of mind when dealing with Eric!
Response from the owner Replied: Hi Corey, we're happy you found Eric to be so supportive during your experience here at Mercedes-Benz of Louisville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
Our sales man Bryce Johnson handled our purchase wonderfullyThank youEd and Bernadette Hamilton
Response from the owner Replied: Hi Ed, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Louisville. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 15, 2024
Great job as always! Thanks much
Response from the owner Replied: Hello Margaret, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 15, 2024
Sent my car in for service , and someone stole it from them and they are making me claim the insurance from my insurance carrier , and the car got vandalized and stolen fromThere place , miller the manager wont be of any help so if you are going to send your car there for service watchout , its your...
Response from the owner Replied: Hi Rahul, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- December 15, 2024
The BEST customer service!
Response from the owner Replied: Hi Lucas, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
The dealership looks amazing. What prevented me giving 5 stars is that voice mails would not be returned and a car after service, which is not cheap, was returned extremely dirty. I don’t expect a full detail but I would think that a simple car wash would be an extra step that the dealership should...
Response from the owner Replied: Hello Michaela, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (502) 896-4411. We look forward to hearing from you.
Google Review
- December 15, 2024
Cullen is not only an exceptional salesperson but a person as well! He is extremely driven to help you in any way that he can and he puts his clients’ needs above everything else! Go see him! You won’t be disappointed!
Response from the owner Replied: Hi Tristan, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 15, 2024
Go see Cullen Dunn for a new ride. I've never had a better experience than I had with Cullen while shopping and trading in.
Response from the owner Replied: Hi Sean, we are very happy we could provide you with a positive! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Samantha was great to work with! Very knowledgeable and answered all my questions!
Response from the owner Replied: Hi Donnie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 15, 2024
Excellent service
Response from the owner Replied: Hello Maribel, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Great service with great employees
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- December 15, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- December 15, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- December 15, 2024
I’ve never had a customer experience like this at a dealership…Samantha knew more about what I wanted than I did…count me as one happy customer…
Response from the owner Replied: Hi Mark, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 15, 2024
Response from the owner Replied: Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
Most dealers provide ample photos of every angle of a vehicle. Not your dealership. You CONVENIENTLY omit the one side shot of the driver door that would have revealed the bottom door damage that may have been enough to persuade me to keep looking. A $34K car mind you. So either it was already...
Response from the owner Replied: Hello Dudley, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (502) 896-4411 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- December 15, 2024
Bryce is a rock star. Thanks for everything.
Response from the owner Replied: Hello Jerry, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Response from the owner Replied: Hi Todd, thank you so much for your high rating! We hope to see you soon!
Google Review
- December 15, 2024
Response from the owner Replied: Hi Inna, thank you so much for your high rating! We hope you have a great day!
Google Review
- December 15, 2024
Always a great experience! They take the utmost care to make sure we are well taken care of every time we go in for service on our Mercedes.
Response from the owner Replied: Hi Norma, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
Google Review
- December 15, 2024
Response from the owner Replied: Hello Maxamed, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 15, 2024
Excellent service. We enjoyed the experience of purchasing our new vehicle. Professional sales. Thank you Dan. Love Mercedes and will recommend buying a car here!
Response from the owner Replied: Hi David, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Google Review
- December 15, 2024
I have been buying or leasing cars from Eric Torsch at Tafel for nearly 30 years. I have always received the personal attention and excellent service you would expect from a Mercedes Benz dealer. The Service department is also excellent.
Response from the owner Replied: Hi James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
We drive to Louisville from Maine to have this dealership work on o the Sprinter parking of our Airstream RV. That always do a great job.
Response from the owner Replied: Hi Piper, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 15, 2024
I just needed a tune up
Response from the owner Replied: Hi Mollie, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 15, 2024
Response from the owner Replied: Hi Gale, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
Very courteous , timely and professional service.The work was performed ahead of schedule and the shuttle service was amazing.Mercedes of Louisville is a class act.
Response from the owner Replied: Hi John, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
Eric Torsch is the ultimate professional.
Response from the owner Replied: Hi Todd, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 15, 2024
I had a fantastic experience with Samantha Diaz! I inquired about a 350, and she found the perfect one for me, matching my preferences for both the interior and exterior colors, as well as low mileage and top-of-the-line features. I left with a great deal. Her customer service was outstanding—truly...
Response from the owner Replied: Hi Keevan, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 15, 2024
Response from the owner Replied: Hi James, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
On time! Had my loaner ready. Perfect service👍
Response from the owner Replied: Hello Madge, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 15, 2024
Great service and my car was ready when promised and was so nice and clean that i hated to get back on the road .
Response from the owner Replied: Hi Jim, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 15, 2024
Unbeknownst to me, I had no idea that the shuttle van would pick me up frm my house after my suv was repaired and take me to get my car was beyond my expectation. You rock MB dealership! Oh yeah, they repaired my car tooth
Response from the owner Replied: Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 15, 2024
Excellent Service
Response from the owner Replied: Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 15, 2024
Eric Borden was great for me and found me the perfect car! Highly recommend
Response from the owner Replied: Hi Billy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 15, 2024
Great experience and our sales agent Samantha Diaz did great for us. Easy process from start to finish. Drove from Cincy to get a great deal
Response from the owner Replied: Hi Jason, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
It was a great experience with this dud so I recommended for everyone going to this dealership great work Dan martin and thank you!
Response from the owner Replied: Hello Hamza, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Thanks for the recommendation, and have an amazing day!
Google Review
- December 15, 2024
Quick service very knowledgeable.
Response from the owner Replied: Hello Keith, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 15, 2024
Cullen is the 🐐
Response from the owner Replied: Hello Dylan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2024
Cullen is the best! Request him for an easy and fun buying experience!
Response from the owner Replied: Hi Jack, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 15, 2024
Google Review
- November 15, 2024
Response from the owner Replied: Hi Gregory, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 14, 2024
Response from the owner Replied: Hi Juan, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 14, 2024
Hardly anything worse than car trouble when you’re traveling and have a schedule to keep. When it happened to me, the folks at MB of Louisville were able to work me in and most importantly, diagnosed the problem quickly and resolved the issue, getting me back on the road and on the road...
Response from the owner Replied: Hi Dave, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 14, 2024
Great service!!
Response from the owner Replied: Hello Barbara, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 14, 2024
Response from the owner Replied: Hi Bill, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 14, 2024
I am always satisfied with the service here. I keep coming back as I like the people, the vehicles and the service.
Response from the owner Replied: Hi Diane, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 14, 2024
Response from the owner Replied: Hi James, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 14, 2024
Great tag team effort making sure everything got done in a timely manner.Runs better than when I bought my GLS.
Response from the owner Replied: Hi Stephanie, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 13, 2024
Sam and his team are the best I've experienced around Louisville. I highly recommend Samuel. He was very attentive, knew everything about the car I wanted, and went above and beyond ensuring my needs were met. It was overall the most professional atmosphere I came across in my entire week searching...
Response from the owner Replied: Hi Daniel, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Google Review
- November 13, 2024
The level of professionalism here is unmatched!!! I keep buying vehicles here and Jeff and the team are a major reason why!!!
Response from the owner Replied: Hi David, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 12, 2024
Response from the owner Replied: Hi, we really appreciate your positive review! Thank you, and have a fantastic day!
Google Review
- November 12, 2024
Had a repair and B Service done today. Great service and done on time. Always appreciate Jeff taking care of me.
Response from the owner Replied: Hello David, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 12, 2024
Response from the owner Replied: Hi Terry, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- November 12, 2024
Response from the owner Replied: Hi, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 11, 2024
Purchased a used Porsche Taycan from this dealership. The lady who greeted my 7-year-old son and I at the door was exceptionally friendly and treated BOTH of us with respect. Our salesperson Eric was knowledgeable and made the process enjoyable. He was also very kind to my son. Thank you for a great...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 09, 2024
Several GREAT experiences and my FAVORITE dealership!!!! They spoil me badly here.
Response from the owner Replied: Hi Kali, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 08, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 08, 2024
Huge shout out to Stefano for leading me through the repair process! It was a complicated 24-hour labor job that was a bit stressful and pricey for me, but never once was I faced with a decision without having all the necessary information and reassurance. I very much appreciated his guidance,...
Response from the owner Replied: Hi Tia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 08, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 07, 2024
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 07, 2024
Response from the owner Replied: Hi Elizabeth, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 06, 2024
I had a great experience. My contact was Mr Eric Borden. Eric answered all my questions. I feel like he went over and above because he was still answering questions during his time at home well after 9pm. Eric assured me he would do all possible to get my vehicle to me. The vehicle was in my...
Response from the owner Replied: Hello Linda, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 06, 2024
Response from the owner Replied: Hi Anthony, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- November 06, 2024
Response from the owner Replied: Hi Kim, thank you for the star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 06, 2024
Staff very friendly, thorough, knowledgeable and professional.
Response from the owner Replied: Hello Donna, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 06, 2024
Response from the owner Replied: Hi Giovanny, thank you so much for your high rating! We hope to see you soon!
Google Review
- November 06, 2024
I had to go back yesterday for some minor service issues. Turns out they were mostly operator error. 😔. But everyone was very courteous and understanding ! Even showed me some pointers ! They are an hour more away than the closest dealer. But I’m treated with respect and friendship ! I can’t...
Response from the owner Replied: Hello Candy, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 30, 2024
Nice new facility, best customer service , lots of options
Response from the owner Replied: Hi Anas, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 30, 2024
So far everything has been great. Vehicle ready to go when we arrived. Will see how well it goes when I need something. Bre was nice to work with.
Response from the owner Replied: Hello Carl, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 30, 2024
Response from the owner Replied: Hello Beth, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- October 30, 2024
Response from the owner Replied: Hi Trent, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 30, 2024
My wife and I were on the last leg of our 2,500-mile journey when we discovered a front end vibration on our 2016 GL350. We drove to Mercedes-Benz of Louisville to see if they could help. We were greeted by Mr. Braedon Dowell, Express Service Advisor. As he arranged to have our vehicle taken to the...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 30, 2024
I can only speak for the parts department, but they are top shelf. I needed to replace a damaged badge, called them, and picked it up the next day.
Response from the owner Replied: Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 30, 2024
Cullen did an amazing job with my purchase, the customer is definitely his #1 priority. See him if you plan on making a purchase.
Response from the owner Replied: Hi Hayden, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Until the next time we meet, take care!
Google Review
- October 30, 2024
Ironically, I purchased a Tesla from this dealership today. I can’t say enough good things about the service I received here. Matt Toogood did an amazing job. He was quick, proficient, and communicative. My husband hates dealing with car salesmen, and he even won my husband over. He sold me this...
Response from the owner Replied: Hi Rachel, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 30, 2024
Our experience with Eric was fantastic. He made the entire experience very smooth and easy!
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We look forward to your next visit! Take care!
Google Review
- October 30, 2024
Had the best experience buying my new GLC 300 with Cullen! He was patient through the process and listened to everything I wanted in my new car! So happy with my purchase!!
Response from the owner Replied: Hi Courtney, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 30, 2024
I’ve recently did business with them to get my 2008 Mercedes serviced wheel sensors went bad that done and a tuneup and oil change. Amongst other things they charge me $4600 engine line still coming on and they telling me I did not ask for a tuneup and oil change Was that much money and don’t ask...
Response from the owner Replied: We are sorry that you were not happy with our service, however, we are surprised to see this review. First of all, we do not appreciate the insinuation that your skin color has anything to do with it. We value and appreciate ALL of our customers, as well as our very diverse group of employees, and do not tolerate discrimination of any kind. We also thoroughly reviewed our recommendations with you which included a significant amount of work that you chose not to approve.
Google Review
- October 30, 2024
I’m very impressed with the professionalism and efficiency of this service department.John Otter
Response from the owner Replied: Hello Nancy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 30, 2024
Wait time was one hour forty minutes rather than 45-60 minutes as I was told. Otherwise, friendly staff, comfortable waiting area.
Response from the owner Replied: Hi Charlotte, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (502) 896-4411 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- October 30, 2024
Always great service but it dropped some. They forgot to clear a service message and whoever took it back the second time had terrible BO which I can smell in the car. Other than that, Brent does a great job taking care of my cars
Response from the owner Replied: Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 23, 2024
Wonderful but leafy
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- October 23, 2024
Bryce Johnson was a superb salesman and I would buy from him again. With me and my wife being older, he treated us with the utmost respect which is hard to find these days. I bought this car for my wife and Bryce was very patient and respectful to her. This is a quality that is hard to find in a...
Response from the owner Replied: Hi Kenneth, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 23, 2024
Very polite adviser, fast work.
Response from the owner Replied: Hi Andy, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 23, 2024
Highly recommend. Our sales manager Efram was fantastic to work with. The entire staff was professional, knowledgeable, and welcoming.Efram walked us through the entire process. We worked the deal remotely and were able to test drive, sign the paperwork, and have the keys in under an hour. I’ve...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 23, 2024
Simple solution resolved with fast professional and courteous customer service. They even washed my car!!!The shuttle driver made me feel very comfortable, and we talked as if we'd known each other for years!Thanks Stephano
Response from the owner Replied: Hi Natosha, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 23, 2024
great cars and very helpful, Sam was the salesman who helped and it was an amazing experience.
Response from the owner Replied: Hamza, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 23, 2024
Excellent service at MB Louisville.Braedon was fantastic.Smooth and efficient process.
Response from the owner Replied: Hi Amit, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Thank you, and have a fantastic day!
Google Review
- October 23, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! Until the next time we meet, take care!
Google Review
- October 23, 2024
Love the Service Department. My Service Advisor (Jeff) got me in the day I called. I had a headlight out and didn’t feel safe driving a night. Thanks for the quick response and keeping me safe.
Response from the owner Replied: Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 23, 2024
Response from the owner Replied: Hello Naweed, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 23, 2024
My October 2024 visit to the service department exceeded my expectations. It was 4pm and I got a nail in my tire. They quickly addressed it as soon as I arrived and volunteered to do a routine service on my vehicle that was already scheduled later in the week. Stefano was great to work with.
Response from the owner Replied: Hi Kim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- October 23, 2024
Response from the owner Replied: Hi Traci, thank you so much for your high rating! We hope you have a great day!
Google Review
- October 23, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- October 23, 2024
Response from the owner Replied: Hi Margie, thank you so much for your high rating!
Google Review
- October 23, 2024
We experienced shaking in our Mercedes GL while traveling out of state. We pulled into Mercedes Benz of Louisville and Braedon Dowell provided excellent service even though we did not have an appointment. Their technicians identified the problem and resolved the issue. If we would have continued...
Response from the owner Replied: Hi Karen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 23, 2024
WHAT A GREAT TEAM OF PEOPLE!!!!THE SERVICE WAS EXCELLENT‼️ EVERYONE IS SO KNOWLEDGEABLE AND THEY TRULY CATERED TO ME!!😊🙌BRYCE JOHNSON, AND JEFF ASHAL THANKS SO MUCH FOR YOUR TIME, AND PATIENCE.GREAT JOB MERCEDES BENZ OF LOUISVILLE‼️❤️
Response from the owner Replied: Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- October 16, 2024
Bryce went above and beyond to make sure we got what we wanted. We didn’t make it easy on him for sure.
Response from the owner Replied: Hi Adam, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- October 16, 2024
Very polite, timely and efficient service
Response from the owner Replied: What could we have done to earn 5 stars?
Google Review
- October 16, 2024
Quick appointments. Courteous employees from booking to service personnel. Thorough service. First class. 👍👍
Response from the owner Replied: Hi Neal, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 16, 2024
Was not a great experience after my visit to service department and realized Mercedes is no different then any other car deal all sale people just selling cars. Going to get rid of my Mercedes and would never buy another. Very disappointed in my service and the way I was treatedBest of luck no...
Response from the owner Replied: We're very sorry to hear about your dissatisfaction with your recent visit to our service department. We would very much like to speak with you to find out exactly what happened and how we might be able to work with you to restore your faith in our dealership. However, we do not show anyone in our database with your name so we have no way to contact you. Our service manager, Chris Siegel, can be reached at 502-896-4411 ext. 61298. We are genuinely interested in resolving this to your complete satisfaction so we hope you will give him a call.
Google Review
- October 13, 2024
Great service and a reasonable price. Ken. R
Response from the owner Replied: Ken Reutlinger, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
Google Review
- October 13, 2024
In a traumatic time having had my Mercedes totaled, Eric and the Mercedes of Louisville provided superior support finding a new car for me. They went out of their way to relieve the stress my family and I were under. Great job gang.
Response from the owner Replied: Hi Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
Simple issue, new key set up. Good experience, quick and pleasant. I will be irking with them for a long time.
Response from the owner Replied: Hi Gregory, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
Overall very satisfied! Everyone at the service center was extremely helpful, willing to go above and beyond to accommodate my needs. Would highly recommend.
Response from the owner Replied: Hi Sara, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Google Review
- October 13, 2024
I inquired about a car from out a state (I’m in Boston). I didn’t end up buying the car as it was sold as I had been texting them. But I just want to say Sam was truly amazing. Very professional, very caring, and those are hard to find in some car salesman. I forget the finance persons name but...
Response from the owner Replied: Hi Antonio, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Louisville. We hope to see you soon!
Google Review
- October 13, 2024
Service was subpar. This was the second time in a row the car was not washed after a service was done, asked why this was the case and of course an obligatory excuse was given. Also it seems like nothing is covered under warranty nowadays that probably should be but to be fair that’s more of an...
Response from the owner Replied: We're very sorry to hear that you are unhappy with your recent service visit. We apologize and never want anyone to feel that way. We would like to speak with you to hear more about exactly what happened, and what we might be able to do to repair the relationship. We hope you will take our call and thank you for your feedback.
Google Review
- October 13, 2024
Our experience here was great!Eric Borden found exactly the car we wanted and got it quickly. He was very helpful and knowledgeable. The staff there were very friendly. Great place to find a car. If you have something you want, contact Eric Borden here. He will find it for you...thx again Eric .
Response from the owner Replied: Hi Karen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
Very professional
Response from the owner Replied: Helo Larry, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 13, 2024
As always, they make it easy. Jeff keeps me informed. He communicates the process and updates as needed. I love it when I find someone I can trust
Response from the owner Replied: Hi Linda, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
Response from the owner Replied: Hi Steven, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 13, 2024
Response from the owner Replied: Hi Eric, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 13, 2024
Response from the owner Replied: Hi Susie, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 13, 2024
Response from the owner Replied: Hi Jeff, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
Dropped my car off for a regular maintenance check, got a call from my advisor saying my speakers were blown. I'm confused on how this was possible when I don't listen to my radio and only occasionally drive my vehicle. Also, I wasn't aware you don't get your car washed after a scheduled service.🤔...
Response from the owner Replied: We're very sorry to hear that you were not pleased with your recent service visit. The problem with your speakers was discovered during our inspection of the vehicle and we just wanted to make you aware of it. The issue turned out to be an electrical problem within the radio itself and was covered by your vehicle's warranty at no charge to you. We have not stopped doing courtesy washes on vehicles when they are in service so we apologize for the miscommunication and for failing to wash your vehicle. We will be happy to wash your vehicle for you at no charge whenever it is convenient for you. We appreciate your business and your feedback.
Google Review
- October 13, 2024
Response from the owner Replied: Hi Rachel, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2024
I changed my review to 5 stars because my prior review was over a misunderstanding. Miller Warren from Mercedes called me and we straightened it all out. He couldn't have been nicer and after our talk I can say I will be going back if the need arises.
Response from the owner Replied: Thank you so very much Mr. Scanlon! We appreciate you speaking with Miller and giving him the opportunity to make things right with you!
Google Review
- October 13, 2024
Great experience, as always!
Response from the owner Replied: Hi George, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 13, 2024
Prompt, polite & efficient service!
Response from the owner Replied: Hello Mike, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 13, 2024
Always on point, and professional, great customer service.
Response from the owner Replied: Hi, thank you so much for the positive review! We hope to see you soon!
Google Review
- October 13, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2024
Poor customer service!!
Response from the owner Replied: We are very sorry to hear about your dissatisfaction with our dealership. We never want anyone to feel this way. We wholeheartedly apologize and would like to speak with you to determine what exactly happened and what we can do to restore your faith in our team.
Google Review
- October 13, 2024
Understanding n very Professional
Response from the owner Replied: Hi Bruce, thank you so much for your positive comments about Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 13, 2024
Brent is always great to work with when my car needs its regular servicing. Highly recommend!
Response from the owner Replied: Hi Amanda, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 13, 2024
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- October 13, 2024
Outstanding cars and even better customer service. Looking forward to buying a second Mercedes from here.
Response from the owner Replied: Hi Lacy, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 13, 2024
Wonderful experience. Service writer very knowledgeable and professional. Car was serviced and returned clean as a whistle.
Response from the owner Replied: Hi Liz, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- October 13, 2024
Very friendly, professional and quick! Check Engine light, special extended warranty case, no issues! Everything was done within less than 24 hours. Shuttle service was also outstanding!
Response from the owner Replied: Hi Marion, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
Had Schedule B service done. While there, inspection revealed leaks in rear axle (both sides). I have a Sprinter Van/RV that is 4x4. The repair was covered under warranty, repaired and returned before promised.Johnny Rogers, service advisor, kept me updated on progress the entire time. Well done!!
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
This is the most friendly service dept and dealership that I have been too. They listen to my concerns and go the extra mile to make their customers happy. My service guy Jeff Asher is the best.
Response from the owner Replied: Hello Ramona, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 13, 2024
Everyone is very Courtesy and very helpful!! I feel comfortable in asking questions and everyone was very knowledgeable!! I love Mercedes Brand!!
Response from the owner Replied: Hi Charlotte, we're happy you found our staff to be so helpful during your experience here at Mercedes-Benz of Louisville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 13, 2024
As always—punctual, professional, understanding, talented and well trained. Tell me like it is and how the job will be completed. I’m a happy MB owner. Thank you Jeff A!!
Response from the owner Replied: Hi Susan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 13, 2024
Whether it be from Bryce, who is my sales person or any other, I was treated with the utmost respect.They are helpful. They take their time with you to make sure that you know everything about the car that you were purchasing and to also make sure that you get the best deal with with regards to...
Response from the owner Replied: Hello Tina, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 13, 2024
Great service, communication. Brent is my service advisor and always great to work with.
Response from the owner Replied: Hi Karen, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 13, 2024
A little disappointed... my car has an engine light on and I tough after oil change could go away, well it didn't and and no one from the service department brought the issue up or advice a different appointment to address it.
Response from the owner Replied: Hi Mary, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (502) 896-4411.
Google Review
- October 13, 2024
I would not recommend this dealer for service in the future. I will have to find someone else who is honest to take care of my Mercedes in the future
Response from the owner Replied: We're very sorry to hear that you were anything other than completely satisfied with your recent service experience. We are very interested in speaking with you to determine exactly what happened, and how we might be able to restore your faith in our dealership. Unfortunately, we do not show anyone with your name in our database so we are unable to contact you. We would appreciate you calling the dealership at 502-896-4411 and asking to speak with our general manager Miller Warren.
Google Review
- October 13, 2024
Response from the owner Replied: Hi Cheri, thank you so much for your high rating!
Google Review
- October 13, 2024
Helpful. Quick to respond.
Response from the owner Replied: Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2024
Response from the owner Replied: Hello William, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 13, 2024
Response from the owner Replied: Hi Ayesha, thank you so much for your high rating!
Google Review
- September 21, 2024
I bought a new car yesterday and Eric was so helpful and not pushy. I was just browsing and he showed me exactly what I was looking for. The liaison who helped me connect my MercedesMe account was super helpful as well. I just had a very nice experience and would definitely upgrade with them in the...
Google Review
- September 21, 2024
My advisor, Stefano, was more of a concierge…he was so helpful and attentive! The service was thorough and detailed. While we reside in Florida 10 out of 12 months…I will be sure to schedule all services for my vehicle at Mercedes of Louisville while in town.
Response from the owner Replied: Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 21, 2024
Always helpful and considerate to customer questions and concerns.
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 21, 2024
Response from the owner Replied: Hi Reva, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 21, 2024
I bought a used car from them and the experience was GREAT. My sales associate Bryce Johnson was second to none and kept me in the loop on everything from my wire transfer to paperwork and transportation of the vehicle to me in a different state. I would definitely buy another car from this dealership!
Response from the owner Replied: Hi Scott, thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- September 21, 2024
Response from the owner Replied: Hi, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- September 20, 2024
Response from the owner Replied: Brian, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 20, 2024
Had a horrible experience, trying to get people to call trying to get information got a price told them I wanted to put a deposit down said they would send me the paperwork twice. Didn’t send the paperwork. I called the next morning and the salesman said he would get a hold of my sales person, Matt,...
Google Review
- September 20, 2024
Good service.
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 19, 2024
I had a very positive experience. Looking forward to my next service
Response from the owner Replied: Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- September 19, 2024
Jeff and the other service people at Mercedes of Louisville have alway been kind, courteous and efficient. I bought my car for location of dealership to have my car serviced near home. No regrets!
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 19, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 18, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 17, 2024
Dealer ready for me when I arrived. Performed all the expected maintenance interval work within the expected wait time and at the cost estimate given to me when I made the appointment. Staff courteous and professional.
Response from the owner Replied: Hi Robin, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 17, 2024
I took my car up to get the turbo looked at and fixed. Ed Coy was super friendly and did an excellent job with everything. He thoroughly explained the problem and my options for fixing and made the prices clear before the service. My experience was super super positive and car was fixed perfectly in...
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 17, 2024
Response from the owner Replied: Hi, we really appreciate your positive review! Until the next time we meet, take care!
Google Review
- September 15, 2024
Response from the owner Replied: Sam, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Google Review
- September 15, 2024
Outstanding service as is the usual.
Response from the owner Replied: Hi Scott, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 15, 2024
Everyone there always makes me feel like I'm part of a family! Friendly, caring, and thorough
Response from the owner Replied: Hi Diana, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 15, 2024
I love this dealership! The used S550V I purchased was the second vehicle I have bough there. The service I received from sales consultants Efrem Lambert and Eric Borden was excellent, and I was in and out in less than three hours. The next day, Efrem went the extra mile to resolve an unusual...
Response from the owner Replied: Hello Rob, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 15, 2024
Response from the owner Replied: Hi Kristian, thank you so much for your high rating!
Google Review
- September 15, 2024
Excellent service and attention by the staff.
Response from the owner Replied: Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Louisville!
Google Review
- September 15, 2024
Bryce was so attentive from start to finish! He left no stone unturned and was great to work with! He delivered my vehicle to me- no questions asked. He has gained a forever customer for sure!Alan was also fantastic at teaching me everything about my vehicle. So kind and patient- - extremely...
Response from the owner Replied: Hi Hollie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 15, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 15, 2024
Update update, I recently took my car to Mercedes of Louisville two days ago and I wasn’t satisfied with the service I had received and literally the next day I got a call from my service advisor Braedon who told me to bring the car back so that they can rectify the issue which they did. I must...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- September 15, 2024
Great customer service and experience.
Response from the owner Replied: Hi Keisha, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 15, 2024
Mercedes-Benz of Louisville: the automobile mechanics have to be top-notch, and it is very comfortable knowing the mechanics have a detailed knowledge of one specific “make” of automobile/truck/van.The interface is what sets this place apart. The man that talks to the mechanic, informs the customer...
Response from the owner Replied: Hello Bob, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 15, 2024
Response from the owner Replied: Hi Chrissy, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 15, 2024
Allen Zelichenok has been great as a product concierge person….I have met with him on several occasions and at all times he has been very knowledgeable as well as courteous and professional…he has a bright future ahead of him with Mercedes Benz….Dr.Morris
Response from the owner Replied: Hi Rick, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 15, 2024
Had a great experience with Matt, Bryce and the rest of the Mercedes team. Everyone was helpful, nice, and very welcoming. I totally recommend visiting them, and I definitely love my Mercedes
Response from the owner Replied: Arleny, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 15, 2024
Yes very polite. Still working on resolving the issue.
Response from the owner Replied: Hello George, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 08, 2024
Todd Cherry is great to work with! I could go to a local Mercedes dealer but I drive to Louisville because of Todd and the treatment I get at Louisville Mercedes. Thank you so much.
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 08, 2024
I’ve worked with Todd Cherry many times over the years and this is the fourth vehicle I’ve bought from him. Simply put, he should be the example that all others learn from. Seamless and super efficient as always. A very pleasant experience to say the least.
Response from the owner Replied: Hi David, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- September 08, 2024
Excellent service from Eric
Response from the owner Replied: Hi Rosalie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 08, 2024
Brent Harmon is the best! MB of Louisville wouldn’t be the same without him.
Response from the owner Replied: Hi Russ, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 08, 2024
Too expensive to get oil change and rear brake pads for $1500
Response from the owner Replied: We're very sorry that you feel that way, however, we are surprised to see this review. We didn't do just an oil change and brake pads. What we actually did was a thorough inspection of the vehicle, oil change, topped off fluids, replaced the key fob battery, replaced the brake pads AND rotors, wear sensor, cleaned the entire fuel system including the fuel injectors, and included an oil life additive to help prevent the accumulation of sludge and varnish in higher mileage vehicles. We also sent you an electronic estimate, which you looked at 12 times, and approved all of the work at the price that was quoted. If you did not feel as though our pricing was fair you had the opportunity to decline the work on multiple occasions. Anyone who reads this review should also know that we pay a third party company to mystery shop our local competitors, including independent repair facilities, every 90 days to ensure we are competitive with our pricing. We will never be the least expensive provider, but we have factory certified and trained technicians, only use genuine Mercedes-Benz parts, have a 70 car loaner fleet, amenities like massage chairs and a fitness center, and a beautiful newly remodeled showroom and customer lounge.
Google Review
- September 08, 2024
Mercedes Louisville is the best. Thanks Eric & the entire staff for your efforts. I recommend anyone considering a luxury vehicle visit the dealership.
Response from the owner Replied: Hi William, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 08, 2024
Response from the owner Replied: Hi Betty, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 08, 2024
Response from the owner Replied: Hi Bobbi, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- September 08, 2024
I recently had the pleasure of receiving outstanding customer service from Mercedes Benz of Louisville. What impressed me the most was their genuine excitement and dedication to ensuring my satisfaction. Throughout the entire interaction, the communication was kind & efficient, especially by...
Response from the owner Replied: Hello Vicki, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 08, 2024
Response from the owner Replied: Hi, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- September 01, 2024
Yesterday, I had a great experience with Stefano during my Service B appointment. He was professional and attentive throughout the entire process. His friendly demeanor and excellent customer service made the experience much easier. I highly recommend working with Stefano! Che Figata!
Response from the owner Replied: Hi Ana, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 01, 2024
Very enjoyable experience. My sales rep Efrem and the supporting staff were extremely knowledgeable and helpful. First Mercedes for me but I definitely recommend MB of Louisville.
Response from the owner Replied: Hello Michael, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 01, 2024
Had a wonderful experience with this dealership. Eric Borden was extremely transparent and helpful.
Response from the owner Replied: Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 01, 2024
Response from the owner Replied: Hi Felicia, thank you so much for your high rating! We hope you have a great day!
Google Review
- September 01, 2024
This is a belated compliment and a big thank you to Eric and Mercedes-Benz of Louisville. Eric came to me twice after I purchased the car to ask about my experience. When we told us that we had some minor blemishes on the seats, he was very helpful and asked if it was still under warranty. We were...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Thanks again for the recommendation, and have an amazing day!
Google Review
- September 01, 2024
My entire experience ended up a success thanks to the entire team from MBL. Not to their fault, the first vehicle I received had repeated issues. I was unable to drive it off the lot the day I purchased it(Friday) I was given a loaner and for the next 20 plus days , with the exception of 4, the...
Response from the owner Replied: Hello Bill, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 01, 2024
My sales representative Eric Borden has amazing customer service! From personally bringing the Lexus to me. He went above and beyond and these days that is rare to find. Highly recommend Mercedes Benz of Louisville! Make sure to ask for Eric Borden and the process of buying a car will be fast and...
Response from the owner Replied: Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 25, 2024
Response from the owner Replied: Hi Wendell Colyer! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Google Review
- August 25, 2024
Great job for outstanding customer care
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 25, 2024
Great service as always!! 5 stars ⭐️⭐️⭐️⭐️⭐️
Response from the owner Replied: Hi Jennifer, we are very happy to have provided you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 24, 2024
Response from the owner Replied: Hi John, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 24, 2024
Response from the owner Replied: Hi, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- August 24, 2024
Jeff is very friendly and helpful advisor. He helped me with GL450 left side (driver) side mirror assembly.
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 23, 2024
Excellent service, service writers were very good. Prompt attention and I would recommend.
Response from the owner Replied: Hello Donald, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Google Review
- August 23, 2024
Everything great, great service and great customer care. We are more than happy.
Response from the owner Replied: Hi Roberto, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 23, 2024
Great Mercedes-Benz dealer. Prompt service, knowledgeable people, can't say enough good things about them!
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 23, 2024
Very friendly, fast and efficient. Top notch staff and the Service Manager is the best I’ve seen.
Response from the owner Replied: Hi Scott, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Google Review
- August 23, 2024
Great seamless service! Cullen pickers up and brought us to the dealership and I was out in 1 hour. I will definitely be back
Response from the owner Replied: Hello Alex, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Google Review
- August 23, 2024
My husband and I recently moved to the area due to us being stationed at Fort Knox. I’ve driven Mercedes for the past 13 years and have strictly conducted business and maintenance at multiple Mercedes locations across the world. Conducting business with Cullen at Mercedes Louisville has been the...
Response from the owner Replied: Hi Keni, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 22, 2024
Response from the owner Replied: Hi Lawrence, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 22, 2024
Response from the owner Replied: Hi, thank you so much for your high rating!
Google Review
- August 22, 2024
My entire experience from scheduling, dropping it off in the bay, and pickup was the smoothest transaction I’ve ever had with a car. The communication from Mercedes Benz of Louisville was more than I could have hoped for. Text communication from start to finish, including pictures and videos of the...
Response from the owner Replied: Hi Heather, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 22, 2024
Mereced Benz is a Benz.
Google Review
- August 22, 2024
Excellent service
Response from the owner Replied: Hi Alan, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville.
Google Review
- August 22, 2024
Response from the owner Replied: Hi Bob, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 22, 2024
Jaress Turner goes above and beyond!!!!! He is awesome with troubleshooting and solving problemsJust had my routine service at Mercedes-Benz… Jeff is on top of things, and always takes good care of me… I appreciate him very much.
Response from the owner Replied: Hi Maurita, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 22, 2024
Awesome service
Response from the owner Replied: Hello Keith, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 22, 2024
The service department goes above and beyond any and all expectations.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 22, 2024
Very good communications and service, car ready as promised.
Response from the owner Replied: Hi Craig, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 22, 2024
Response from the owner Replied: Frederica, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 22, 2024
Great service!
Response from the owner Replied: Hi Dave, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 22, 2024
Service was excellent. $580 to do an oil change is egregious!!
Response from the owner Replied: Hi Junius, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (502) 896-4411 so we may assist you in moving forward towards a resolution.
Google Review
- August 22, 2024
Response from the owner Replied: Hi John, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 22, 2024
Always a great experience.
Response from the owner Replied: Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 22, 2024
Eric was professional, knowledgeable and made our experience the best we’ve ever had obtaining a car. He was highly recommended by friends as the sales person to see, and we will be passing his name and the dealership on to anyone looking for a Mercedes.
Response from the owner Replied: Hi Naomi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 22, 2024
BRYCE AND MILTON WAS ABSOLUTELY THE BEST THEY WENT ABOVE AND BEYOND. WHITE GLOVE SERVICE FROM START TO FINISH. VERY INFORMATIVE, HELPFUL AND PATIENT WITH THE WHOLE PROCESS. I HIGHLY RECOMMEND EITHER ONE OF THESE GENTLEMEN IF YOUR LOOKING TO PURCHASE A CAR FROM MERCEDES. YOU WILL BE TAKING CARE OF...
Response from the owner Replied: Hi Soneka, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 21, 2024
Response from the owner Replied: Hi Paul, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to us at (502) 896-4411 at your earliest convenience.
Google Review
- August 21, 2024
Response from the owner Replied: Hi Angelo, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- August 21, 2024
Response from the owner Replied: Hi Kelvin, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- August 21, 2024
Eric is a true professional! Excellent sale and support.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 21, 2024
Great experience. I was especially impressed with Mr.Harmon.
Response from the owner Replied: Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 21, 2024
Great service!!Mr. Cherry is the finest automotive sales person I have ever witnessed!Open,informative, knowledgeable!
Response from the owner Replied: Hi Todd, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 21, 2024
Eric Borden helped me trade in me old Mazda for a wonderful Chevy trailblazer. He answered all of my questions and helped me out a ton!
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 21, 2024
They made my dream car purchase a dream! I have wanted a wagon for over 20-years but they are hard to come by. Finally, we found our perfect E450! They made the process easy and we couldn’t be happier! Our trade in was priced very fair.
Response from the owner Replied: Hi Melinda, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 21, 2024
I can say without a doubt that Mercedes-Benz of Louisville has provided the best service and support of any dealership I’ve worked with. Todd Cherry is the person you want to call when buying a Mercedes. I live in NJ and he took videos for me and walked me through the purchase process all from...
Response from the owner Replied: Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 21, 2024
I worked with Eric Borden on a deal on a AMG GT 53, and I must say my experience was amazing. Being in sales, I completely understand and appreciate the value of top tier service. I shopped for months and spoke to a lot of dealers across the country, and Eric stood out because he was diligent, heard...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 21, 2024
Traded my ‘24 targa 4s for a G63 with Sam and She’s and they couldn’t have been more helpful, honest and easy to deal with. Coming from out of state they arranged everything and made the process really enjoyable. Thank you so both so much. Looking forward to doing more business in the future.
Response from the owner Replied: Hi Devin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Thank you, and have a fantastic day!
Google Review
- August 21, 2024
Looking at Mercedes GLC 300.. loved it but it was too big so my salesman Sydney Armstrong found me a really nice GLB 250 and I love it. He was so nice, patient, knowledgeable and just listened to what I wanted and he delivered in a big way!! Everyone at Mercedes Benz are top class from the time you...
Response from the owner Replied: Pamela, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 21, 2024
My wife and I were attending a fundraiser for Dream Academy at Mercedes-Benz of Louisville and on the way I noticed a loud squeal coming from the right rear wheel of my C43. At 5:50 pm I pulled into the service lane. Brandon Dowell and Marcos checked it over, put it on a lift and verified that it...
Response from the owner Replied: Hi Bailey, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 21, 2024
This was my 1st time purchasing a vehicle from Mercedes of Louisville and it was a great experience overall working with Eric Borden. He helped making the whole process smooth and was available to answer any questions or concerns.
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 21, 2024
Last week I had an excellent 5 🌟 experience at MB of Louisville with the servicing of my E-Class thanks to Chris Siegel. I could not have been more pleased with the amazing professional and courteous service I received. Thanks also to Tarin Stern who saved me valuable time on a very busy Friday by...
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 14, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 14, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 14, 2024
Top Notch Service. All questions answered. Thank You
Response from the owner Replied: Hi Carol, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 14, 2024
Great service. Have been traveling 80 miles for service for 47 years! I have Mercedes dealers closer to me but prefer the Louisville dealer because of their personal attention and great service.
Response from the owner Replied: Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 14, 2024
** Took my new to me 2022 MB GLE in after getting a message it needed MXX. They wanted to charge me nearly $2800 for needed MXX. The car was a certified MB pre owned which should mean it is MXX free for 12 months, (I had bought it 6 weeks ago). After questioning it, I was advised it was my fault...
Response from the owner Replied: Hello David, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 14, 2024
Absolutely great service, Eric Borden did an outstanding job helping us find what we were looking for, we got a 2019 GLC 300 and we absolutely love it! Best treatment me and my family have ever gotten at a dealership.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- August 14, 2024
Purchasing a Mercedes from Mercedes of Louisville was an outstanding experience, marking my third purchase with them. From start to finish, the entire team demonstrated exceptional customer service. They were attentive, knowledgeable, and made sure I felt valued every step of the way. The seamless...
Response from the owner Replied: Hi Debra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 14, 2024
This was honestly the best and easiest car purchase I’ve ever had. Eric Borden was extremely knowledgeable, helpful, and took the time to answer all our questions. He is very good at what he does. Highly recommended.
Response from the owner Replied: Hi Bobby, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Thanks for the recommendation, and have an amazing day!
Google Review
- August 07, 2024
Google Review
- August 07, 2024
Response from the owner Replied: Hello Derek, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 07, 2024
Response from the owner Replied: Hello Terry, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 07, 2024
Response from the owner Replied: Hi Vadim, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 07, 2024
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- August 07, 2024
Love my car and I love the way service teams gets me in and out loaner car. A+
Response from the owner Replied: Hello Betsy, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 07, 2024
Always a great experience with Mercedes service dept. Brent is definitely the best at great customer service.
Response from the owner Replied: Hi Elisa, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 07, 2024
Jonny knows Sprinters really well and treated me great, answering my numerous questions like he had nothing else to do.
Response from the owner Replied: Hi Brad, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 07, 2024
The drop-off process is smooth and efficient. They provide a thorough inspection with required, as well as recommended services.The car was in, serviced and ready for pick-up in about 5 1/2 hours. Jeff Asfhal does a great job with keeping me informed on what services are recommended, the cost and...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 07, 2024
Great dealership, my sale person Cullen was excellent and easy to work with. If you are reading this, Thanks Cullen!
Response from the owner Replied: Hello Nick, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 07, 2024
Easy buying experience. Price was very fair and the car was in excellent shape. Didn't experience any upsale in the finance department which was nice. Sam Alford was great.
Response from the owner Replied: Hi Austin, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations!
Google Review
- August 07, 2024
Normally buying a vehicle is exhausting. But our car salesman Cullen Dunn was so nice and accommodating.He made sure the kids were comfortable with snacks and popsicles. I will definitely be back!!
Response from the owner Replied: Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!
Google Review
- July 31, 2024
Response from the owner Replied: Hi David, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 31, 2024
Response from the owner Replied: We're very sorry to hear that your experience with us was anything less than 5 star worthy. We would like to speak with you to find out exactly what happened and do what we can to restore your faith in our dealership. Since we have no way to contact you we'd appreciate you contacting our General Manager, Miller Warren, at 502-896-4411 ext. 61219 or via email at mwarren@mblouisville.com.
Google Review
- July 31, 2024
Response from the owner Replied: Hi, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 31, 2024
Response from the owner Replied: Hi Bill, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 31, 2024
Excellent Service visit with Stephano Bocuzzi on 7/27 Invoice # 7VA5L15JCFThank you, Jim Collins
Response from the owner Replied: Hi James, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 31, 2024
We have bought several vehicles from Mercedes Benz of Louisville my family and I have been satisfied each and every time with the experienced sales person, manager, finance manager, service department to each and every person that has help us in our purchases. We thank you and you can count on us...
Response from the owner Replied: Hi Roberta, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 31, 2024
I have mixed reviews. My wiper motor stopped at high speed after 20 seconds or so and I was told it was normal till I insisted it is dangerous and it was replaced and it works proper now. I also complained about a loud rumble that occasionally occurs under slow moving and a sharp turn such as in a...
Response from the owner Replied: We're very sorry to hear about your dissatisfaction with your recent service visit. We never want anyone's experience to go that way. Someone from the service department will be reaching out to you to see what can be done to turn this subpar interaction into a 5 star worthy one. We hope you will take the time to speak with us and we appreciate your business and your feedback.
Google Review
- July 28, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 28, 2024
Response from the owner Replied: We're very sorry to hear that your experience with us was anything less than 5 star worthy. We would like to speak with you to find out exactly what happened and do what we can to restore your faith in our dealership. Since we have no way to contact you we'd appreciate you contacting our General Manager, Miller Warren, at 502-896-4411 ext. 61219 or via email at mwarren@mblouisville.com.
Google Review
- July 28, 2024
Response from the owner Replied: Eddie, thank you so much for your high rating!
Google Review
- July 28, 2024
Response from the owner Replied: Hi Debbie, thank you so much for your high rating! We hope you have a great day!
Google Review
- July 28, 2024
I am always very pleased with the service received at Mercedes Benz. Hope to continue this relationship for many more years!!
Response from the owner Replied: Hi Gregory, thank you for taking the time to leave a review for us at Mercedes-Benz of Louisville. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 28, 2024
Great experience working with Sydney and team at Mercedes-Benz of Louisville! Love my new car!
Response from the owner Replied: Hello Lorrie, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 28, 2024
We really appreciated that Bryce Johnson took the extra time and effort in answering all of our questions and making our Mercedes purchase such a great experience! Many thanks 🙏
Response from the owner Replied: Hi Jill, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 28, 2024
Recently worked with Jeff Jackson for my Mercedes, he was amazing to work with and I 100% recommend working with him and the experience he created with MB of Louisville!
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Thanks again for the recommendation, and have an amazing day!
Google Review
- July 28, 2024
Guys at the dealership went above and beyond to help me out. Went in for an auxiliary battery, and two of their customer service representatives came back to my house to help me set up my garage door opener to my 550SL!Many thanks!
Response from the owner Replied: Rick, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 28, 2024
I just bought my first Mercedes and couldn’t be happier with the experience. Irving, Sydney, Brandon and Miller went above and beyond to make sure things went smoothly. I highly recommend checking them out if shopping for a new car.
Response from the owner Replied: Hi Phillip, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Louisville. Thanks for the recommendation, and have an amazing day!
Google Review
- July 28, 2024
This is my 2nd visit to the Service Department & unlike the 1st visit as a MB owner things were much better, My visit was horrible & extremely disappointed with my service tech Sarah, who no longer is employed with MB. My car was serviced due to “Sunroof” issues. My vehicle was kept for days & I was...
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (502) 896-4411 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- July 28, 2024
My wife and I purchased a new vehicle from Mercedes of Louisville July 18, 2024. Our sales representative was Sam Alford. Sam deserves to be recognized for his service to us. He is professional, friendly, has excellent communication skills, and kept us informed each step of the way up to the point...
Response from the owner Replied: Hi Jay, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 19, 2024
Cullen Dunn provided the best car-buying experience we've ever had. My GLC300 was totaled in an accident, so I took the specs from my original car and Cullen found me the 2024 version on the lot. We test drove it, with him explaining the enhanced features and answering every question I had. I...
Response from the owner Replied: Hello Carol, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 19, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 19, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 19, 2024
Although my van was out of warranty, a software issue was fixed for no charge!
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- July 18, 2024
Great
Response from the owner Replied: Hello, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 17, 2024
I set up an appointment to look at a pre-owned 2020 BMW X7 and was surprised to receive a text shortly after from Eric Borden. It was late after work and I was not expecting someone to reach out so soon. The day of my appointment, I was very early and texted him to notify him of our early arrival....
Response from the owner Replied: Hi Amber, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 17, 2024
It was a great experience and smooth transition.with Mercedes Benz of Louisville.all thanks to Todd Cherry great man.
Response from the owner Replied: Hi Bassey, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 17, 2024
Response from the owner Replied: Hello, thank you so much for your high rating!
Google Review
- July 15, 2024
I have owned numerous Mercedes - I would NEVER buy a vehicle from them . They have the worst customer service anywhere - don’t care about loyal customers - only about how many cars they sell . We got passed around so much after making a set appointment to purchase our lease . There aren’t enough...
Response from the owner Replied: We're very sorry to hear about your dissatisfaction with our dealership. We have already spoken with you to apologize. At that time we asked what could be done to try and restore your faith in our company and were told "nothing." If you change your mind at any time please know that we will do our best to accommodate you.
Google Review
- July 13, 2024
Such an AMAZING experience purchasing my second Mercedes. I live out of state in GA and from the moment I inquired online about an AMG GLE 43, service has been exceptional!! Matt Togood went above and beyond to secure a great deal and even picked me up from the airport to bring me to the dealership....
Response from the owner Replied: Hi Veronica, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 11, 2024
Response from the owner Replied: Hi Jesse, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.