Google Review
- May 10, 2021
Everyone was very nice and attentive to my needs and wants from the moment I stepped into the dealership.Derrick Burns ( my salesman) was fantastic. He was so patient with me and got me the right and perfect automobile. The desk manager (Jason?) Was great as well.
Response from the owner Replied: Thank you so much for your business Charnita and we hope you love your new car! Were ecstatic to hear about your wonderful experience with Derrick Burns, Jarress Turner, and the rest of the staff here at Mercedes-Benz of Louisville. We love the 5 star review and we look forward to seeing you again when your car needs servicing!
Google Review
- May 09, 2021
Staff at MB of Louisville was friendly & made our recent purchase easy from beginning to end.
Response from the owner Replied: Congratulations David and we hope youre enjoying your new vehicle! We really appreciate you choosing Mercedes-Benz of Louisville and thank you so much for this 5 star review!
Google Review
- May 07, 2021
We had a wonderful car buying experience at this dealership. From our first contact to our last, the entire team was amazing. They were professional, kind and considerate. We enjoyed sharing stories with our sales person, Eric Torsch and he turned a rather long day into an enjoyable one.
Response from the owner Replied: Congratulations Barbara and thank you so much for your business! Were thrilled that you had such a great experience with Eric Torsch and the rest of the staff at Mercedes-Benz of Louisville. We really appreciate you taking the time to give us a 5 star review and rest assured that the service doesnt stop after the sale!
Google Review
- May 07, 2021
I am a regular customer. Parts department is very good and helpful however the service department advisors look down on you.
Response from the owner Replied: Adi we regret that your experience with our dealership was anything less than exceptional. We are very interested in talking with you to see how we can improve and restore your faith in our organization. Please contact our Service Manager, Doug Shipp, at 502-896-4411 or dshipp@mblouisville.com.
Google Review
- April 26, 2021
We had an amazing experience at MB of Louisville. Our salesman, Shea White, was great to work with. He was off on the day we picked up our car but he called me that morning to check with me and see if I had any questions. Efrem Lambert helped us finalize everything on the day of pickup since Shea...
Response from the owner Replied: Congratulations Sonja and thank you so much for your business! We really appreciate you giving Mercedes-Benz of Louisville this 5 star review and mentioning Shea and Efrem by name. We look forward to taking care of you again in the future and we hope you love your new ride!
Google Review
- April 23, 2021
We had an amazing experience at MB of Louisville. Our salesman, Shea White, was great to work with. He was off on the day we picked up our car but he called me that morning to check with me and see if I had any questions. Efrem Lambert helped us finalize everything on the day of pickup since Shea...
Response from the owner Replied: Congratulations Sonja and thank you so much for your business! We really appreciate you giving Mercedes-Benz of Louisville this 5 star review and mentioning Shea and Efrem by name. We look forward to taking care of you again in the future and we hope you love your new ride!
Google Review
- April 12, 2021
I have purchased at least 2 dozen Mercedes vehicles. Mercedes Benz of Louisville far surpasses any experience I have had in purchasing a Mercedes vehicle. Their entire staff is highly professional, experienced, expedient, and go out of their way to make the sale smooth and easy. They actually...
Response from the owner Replied: Thanks so much Mr. Charest and we hope you are thoroughly enjoying your new Mercedes-Benz! Were so appreciative of you taking the time to compliment our staff and post such a wonderful 5 star review. We look forward to seeing you in the future whenever you get the itch again!
Google Review
- April 07, 2021
I have purchased at least 2 dozen Mercedes vehicles. Mercedes Benz of Louisville far surpasses any experience I have had in purchasing a Mercedes vehicle. Their entire staff is highly professional, experienced, expedient, and go out of their way to make the sale smooth and easy. They actually...
Response from the owner Replied: Thanks so much Mr. Charest and we hope you are thoroughly enjoying your new Mercedes-Benz! Were so appreciative of you taking the time to compliment our staff and post such a wonderful 5 star review. We look forward to seeing you in the future whenever you get the itch again!
Google Review
- April 05, 2021
Jarress and his team are consummate professionals. I would NOT buy a car from any other dealer!
Response from the owner Replied: Thank you for your business Adu and we hope you are thoroughly enjoying your new Mercedes-Benz! We really appreciate you taking the time to post this 5 star review and recognize Jarress Turner by name. We look forward to taking care of you again in the future!
Google Review
- April 05, 2021
Jarress and his team are consummate professionals. I would NOT buy a car from any other dealer!
Response from the owner Replied: Thank you for your business Adu and we hope you are thoroughly enjoying your new Mercedes-Benz! We really appreciate you taking the time to post this 5 star review and recognize Jarress Turner by name. We look forward to taking care of you again in the future!
Google Review
- April 03, 2021
service exceeding my expectations. the entire process was hassle free and very pleasant
Response from the owner Replied: Thank you so much for your business and for taking the time to give us a 5 star review! It was a pleasure doing business with you and Mrs. Porter and we hope you enjoy your new vehicle for many years and miles to come.
Google Review
- April 03, 2021
I brought my 2007 C280 in for a new key, and left not only paying for the new key, but was FORCED to pay for trim that they're tech broke. It cost me extra money that I was not anticipating on spending. This is HORRIBLE business ethics and not recommendable. Shop around before taking your money and...
Response from the owner Replied: We are not sure why you have decided to repost this review again 5 months later. The reason you have not heard from us is because, as we posted in our initial response 5 months ago, we have no record of a Christopher Hall with a 2007 C280 anywhere in our database. As stated then "We could not pull up your record based solely on the name you have provided. We would like the opportunity to speak with you and research what happened so that we can improve our processes. Please contact our Service Manager, Doug Shipp, at dshipp@mblouisville.com or by calling 502-896-4411."Initial response from 5 months ago.We are very sorry to hear that your experience was anything less than exceptional. We could not pull up your record based solely on the name you have provided. We would like the opportunity to speak with you and research what happened so that we can improve our processes. Please contact our Service Manager, Doug Shipp, at dshipp@mblouisville.com or by calling 502-896-4411.
Google Review
- April 03, 2021
Amazing service. Quick and efficient. My headlight went out on my way to TN which requires the car to go into the shop. Louisville Mercedes was great and even though it was 30 mins past their service hours they didnt hesitate to take care of me and replace the bulb. I would recommend them to anyone...
Response from the owner Replied: Were so glad that we were able to help and get you back on your way Julie! Thanks so much for taking the time to post this 5 star review!
Google Review
- April 03, 2021
I had a great experience finding the best car for my son, Todd Cherry did excellent job, his service and support to us is very professional. I do recommend this dealership and Todd when you are looking the best car that you want!
Response from the owner Replied: Congratulations and we cant thank you enough for your business Rante! We really appreciate you posting this 5 star review and for recognizing Todd Cherry for his outstanding service!
Google Review
- April 03, 2021
Car buying is a very pleasant experience at Mercedes-Benz of Louisville! This is my third experience over 25 years and each time I have felt respected and not pressured. Adam Schepman was the sales representative who assisted me in the purchase of my 2021 GLC300. He was professional, fun, and...
Response from the owner Replied: Wow thank you so much for this amazing 5 star review Marilyn! We really appreciate your business and were thrilled to hear about your experience with Mercedes-Benz of Louisville. And thank you for mentioning Adam Schepman by name! We hope you enjoy your new GLC for many years and miles to come.
Google Review
- April 03, 2021
Car buying is a very pleasant experience at Mercedes-Benz of Louisville! This is my third experience over 25 years and each time I have felt respected and not pressured. Adam Schepman was the sales representative who assisted me in the purchase of my 2021 GLC300. He was professional, fun, and...
Response from the owner Replied: Wow thank you so much for this amazing 5 star review Marilyn! We really appreciate your business and were thrilled to hear about your experience with Mercedes-Benz of Louisville. And thank you for mentioning Adam Schepman by name! We hope you enjoy your new GLC for many years and miles to come.
Google Review
- March 30, 2021
I had a great experience finding the best car for my son, Todd Cherry did excellent job, his service and support to us is very professional. I do recommend this dealership and Todd when you are looking the best car that you want!
Response from the owner Replied: Congratulations and we cant thank you enough for your business Rante! We really appreciate you posting this 5 star review and for recognizing Todd Cherry for his outstanding service!
Google Review
- March 30, 2021
Response from the owner Replied: Thanks so much for your business Mr. Schadt and for the 5 star review too!
Google Review
- March 19, 2021
I brought my 2007 C280 in for a new key, and left not only paying for the new key, but was FORCED to pay for trim that they're tech broke. It cost me extra money that I was not anticipating on spending. This is HORRIBLE business ethics and not recommendable. Shop around before taking your money and...
Response from the owner Replied: We are not sure why you have decided to repost this review again 5 months later. The reason you have not heard from us is because, as we posted in our initial response 5 months ago, we have no record of a Christopher Hall with a 2007 C280 anywhere in our database. As stated then "We could not pull up your record based solely on the name you have provided. We would like the opportunity to speak with you and research what happened so that we can improve our processes. Please contact our Service Manager, Doug Shipp, at dshipp@mblouisville.com or by calling 502-896-4411."Initial response from 5 months ago.We are very sorry to hear that your experience was anything less than exceptional. We could not pull up your record based solely on the name you have provided. We would like the opportunity to speak with you and research what happened so that we can improve our processes. Please contact our Service Manager, Doug Shipp, at dshipp@mblouisville.com or by calling 502-896-4411.
Google Review
- March 11, 2021
Amazing service. Quick and efficient. My headlight went out on my way to TN which requires the car to go into the shop. Louisville Mercedes was great and even though it was 30 mins past their service hours they didnt hesitate to take care of me and replace the bulb. I would recommend them to anyone...
Response from the owner Replied: Were so glad that we were able to help and get you back on your way Julie! Thanks so much for taking the time to post this 5 star review!
Google Review
- March 10, 2021
service exceeding my expectations. the entire process was hassle free and very pleasant
Response from the owner Replied: Thank you so much for your business and for taking the time to give us a 5 star review! It was a pleasure doing business with you and Mrs. Porter and we hope you enjoy your new vehicle for many years and miles to come.
Google Review
- March 04, 2021
If I could give 10 stars I would! I purchased my vehicle from Mercedes-Benz of Louisville. Jarress Turner- Sales Manager, Efrem Lambert-Salesperson, Miller Warren-General Manager, Jeff Jackson- Finance Director and Charles Dominquez -Product Concierge all assisted me in a very delightful,...
Response from the owner Replied: Thank you so much for your business Kim! And WOW what an amazing 5 star review you gave us! Were thrilled to have your business and cant thank you enough for mentioning each employee that assisted you by name. We look forward to seeing you again in the future and we hope you enjoy your car for many years and miles to come!
Google Review
- March 03, 2021
Excellent place to buy a car. I highly recommend it!
Response from the owner Replied: Thanks so much Maria! We really appreciate you and the five star review! Enjoy your new vehicle.
Google Review
- March 03, 2021
Nice new facility, best customer service , lots of options
Response from the owner Replied: Thank you Anas! We really appreciate you and your loyalty to Mercedes-Benz of Louisville. Thanks for the awesome 5 star review too!
Google Review
- March 03, 2021
This car buying experience was by far the best! The entire sales force was very professional, and the my purchase a relaxed and hassle free occurrence. I look forward to enjoying my Benz. Thanks again Kevin!
Response from the owner Replied: Thank you so much for your business Clifford and hope you are enjoying your new ride! We really appreciate the outstanding 5 star review and also for mentioning Kevin Owens by name in the review. We look forward to seeing you again in the future when your vehicle needs servicing.
Google Review
- March 03, 2021
If I could give 10 stars I would! I purchased my vehicle from Mercedes-Benz of Louisville. Jarress Turner- Sales Manager, Efrem Lambert-Salesperson, Miller Warren-General Manager, Jeff Jackson- Finance Director and Charles Dominquez -Product Concierge all assisted me in a very delightful,...
Response from the owner Replied: Thank you so much for your business Kim! And WOW what an amazing 5 star review you gave us! Were thrilled to have your business and cant thank you enough for mentioning each employee that assisted you by name. We look forward to seeing you again in the future and we hope you enjoy your car for many years and miles to come!
Google Review
- March 03, 2021
Great experience. Super fast. Mostly digital. Totally will purchase from @MBlouisville again.
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Jenniffer! We hope you are enjoying your new ride and thanks so much for the 5 star review! We look forward to seeing you again in the future.
Google Review
- March 03, 2021
This car buying experience was by far the best! The entire sales force was very professional, and the my purchase a relaxed and hassle free occurrence. I look forward to enjoying my Benz. Thanks again Kevin!
Response from the owner Replied: Thank you so much for your business Clifford and hope you are enjoying your new ride! We really appreciate the outstanding 5 star review and also for mentioning Kevin Owens by name in the review. We look forward to seeing you again in the future when your vehicle needs servicing.
DealerRater Review
- March 03, 2021
Do not purchase a vehicle from them. You will regret it. I made the mistake of buying a 2020 GLS last July and still have yet to receive a copy of my sales contract. On top of that my vehicle is barely 8 months old and has been in the shop more then its been driven. And now I am dealing with an...
DealerRater Review
- March 03, 2021
Do not purchase a vehicle from them. You will regret it. I made the mistake of buying a 2020 GLS last July and still have yet to receive a copy of my sales contract. On top of that my vehicle is barely 8 months old and has been in the shop more then its been driven. And now I am dealing with an...
Cars.com Review
- March 02, 2021
Do not purchase a vehicle from them. You will regret it. I made the mistake of buying a 2020 GLS last July and still have yet to receive a copy of my sales contract. On top of that my vehicle is barely 8 months old and has been in the shop more then its been driven. And now I am dealing with an...
Google Review
- March 02, 2021
Nice new facility, best customer service , lots of options
Response from the owner Replied: Thank you Anas! We really appreciate you and your loyalty to Mercedes-Benz of Louisville. Thanks for the awesome 5 star review too!
Google Review
- February 18, 2021
This was our sixth Mercedes purchased from Mercedes of Louisville over the years. We also bought a Benz in the early 80's from old Tafel's at their Broadway location in downtown Louisville.From the Shelbyville Road location to the new facility off of Old Henry Road we also have always gone back to...
Response from the owner Replied: We cant thank you enough for your loyalty over the years and congratulations on the purchase of your new vehicle! Were so appreciative of the kind words you shared regarding Todd, Charles, and Jimmy. We couldnt ask for a better 5 star review! Its been a pleasure serving you over the years and we look forward to seeing you again when your vehicle needs servicing.
Google Review
- February 18, 2021
My husband and I had a great experience at Mercedes-Benz of Louisville. Efrem Lambert was amazing. There was no pressure and he was more than willing to let me take my time to figure out exactly what model worked best for me and my family. Once that was decided, he and his manager went above and...
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Jennifer and thank you so much for your business! Were thrilled to hear about your 5 star experience with Efrem, Charles, and the rest of our team. We really appreciate you recognizing them and for taking the time to post this review! We hope you enjoy your new vehicle for many years and miles to come!
Google Review
- February 18, 2021
Jeff Jackson is the best I've dealt with from ANY dealer's financial department. Financial person would always try to sell you overpriced plans etc at last minute when you're finally at the table, finishing paperwork and excited about your new vehicle. Jeff is an exception. He would explain to me...
Response from the owner Replied: Congratulations Jacky and were thrilled to hear about the great experience you had with Jeff Jackson and our dealership! Were so glad to have you as part of the Mercedes-Benz of Louisville family and thank you for the amazing 5 star review!
Google Review
- February 15, 2021
Great experience. Super fast. Mostly digital. Totally will purchase from @MBlouisville again.
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Jenniffer! We hope you are enjoying your new ride and thanks so much for the 5 star review! We look forward to seeing you again in the future.
Google Review
- February 10, 2021
Excellent place to buy a car. I highly recommend it!
Response from the owner Replied: Thanks so much Maria! We really appreciate you and the five star review! Enjoy your new vehicle.
Google Review
- February 03, 2021
As always, it was my pleasure working with Jarress. He's knowledgeable, nice, polite, friendly a perfect example of a sales rep and manager who is invested in mentoring young sales representatives. I am looking forward to working with Jarress again.
Response from the owner Replied: Thank you so much for recognizing Jarress and Mercedes-Benz of Louisville with this awesome 5 star review! We look forward to working with you again in the future and we cant thank you enough for your business!
Google Review
- February 03, 2021
Horrible horrible horrible customer service and completely rude and disrespectful agents. Im so disappointed in how poorly they treat us. Watch out folks if you get a car from them, any time there is an issue , they will create more problems and steal as much money as they can from you!
Response from the owner Replied: We are very sorry to hear that your experience with us was anything less than exceptional. We would like the opportunity to speak with you to see what can be done to restore your faith in our dealership. Please contact our General Manager, Miller Warren, at 502-894-6827 or mwarren@mblouisville.com.
Google Review
- February 03, 2021
This was our sixth Mercedes purchased from Mercedes of Louisville over the years. We also bought a Benz in the early 80's from old Tafel's at their Broadway location in downtown Louisville.From the Shelbyville Road location to the new facility off of Old Henry Road we also have always gone back to...
Response from the owner Replied: We cant thank you enough for your loyalty over the years and congratulations on the purchase of your new vehicle! Were so appreciative of the kind words you shared regarding Todd, Charles, and Jimmy. We couldnt ask for a better 5 star review! Its been a pleasure serving you over the years and we look forward to seeing you again when your vehicle needs servicing.
Google Review
- February 03, 2021
Jeff Jackson is the best I've dealt with from ANY dealer's financial department. Financial person would always try to sell you overpriced plans etc at last minute when you're finally at the table, finishing paperwork and excited about your new vehicle. Jeff is an exception. He would explain to me...
Response from the owner Replied: Congratulations Jacky and were thrilled to hear about the great experience you had with Jeff Jackson and our dealership! Were so glad to have you as part of the Mercedes-Benz of Louisville family and thank you for the amazing 5 star review!
Google Review
- February 03, 2021
Fantastic experience with Mercedes-Benz of Louisville. Beautiful new building in east Louisville. Great sales staff, very accommodating. I would 100% recommend buying from them. Very much a no-hassle, straight forward approach. I look forward to doing more business with them in the future.
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of Louisville family Jeremy! Thank you so much for your business and for taking the time to post such an awesome 5 star review! We look forward to seeing you again in the future and we hope you enjoy your new vehicle for many years and miles to come.
Google Review
- February 03, 2021
We just purchased a 2015 Buick Enclave with the assistance of Bryce Phillips. Bryce was extremely helpful, knowledgeable and was great to work with. The purchase process was smooth and efficient and the finance office had us out the door in no time. I enjoyed driving my freshly detailed, tank...
Response from the owner Replied: Thank you so much for your business Cathy and were blown away by your awesome 5 star review! Were thrilled to hear that even though you didnt buy a Mercedes-Benz you still received the same level of customer service that Mercedes-Benz of Louisville is known for. We look forward to seeing you again in the future!
Google Review
- February 03, 2021
Took a 2020 Mercedes Benz E-350. David was a nice sales person helped with most of the stuff made the process easy. Charles explained all the technical stuff He knew all the features and explained them correctly. They did not clean the interior chrome missed a lot of spots but Charles noticed it...
Response from the owner Replied: Thank you for your business and welcome to the Mercedes-Benz of Louisville family! We appreciate the kind words about Charles and David and were so glad to hear that you had a great experience with them. We do apologize about the clean up and we have made the detail staff aware of your concerns. We look forward to seeing you again when your vehicle needs service.
Google Review
- February 03, 2021
My husband and I had a great experience at Mercedes-Benz of Louisville. Efrem Lambert was amazing. There was no pressure and he was more than willing to let me take my time to figure out exactly what model worked best for me and my family. Once that was decided, he and his manager went above and...
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Jennifer and thank you so much for your business! Were thrilled to hear about your 5 star experience with Efrem, Charles, and the rest of our team. We really appreciate you recognizing them and for taking the time to post this review! We hope you enjoy your new vehicle for many years and miles to come!
Google Review
- February 03, 2021
Fantastic experience with Mercedes-Benz of Louisville. Beautiful new building in east Louisville. Great sales staff, very accommodating. I would 100% recommend buying from them. Very much a no-hassle, straight forward approach. I look forward to doing more business with them in the future.
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of Louisville family Jeremy! Thank you so much for your business and for taking the time to post such an awesome 5 star review! We look forward to seeing you again in the future and we hope you enjoy your new vehicle for many years and miles to come.
Google Review
- January 25, 2021
As always, it was my pleasure working with Jarress. He's knowledgeable, nice, polite, friendly a perfect example of a sales rep and manager who is invested in mentoring young sales representatives. I am looking forward to working with Jarress again.
Google Review
- January 22, 2021
Horrible horrible horrible customer service and completely rude and disrespectful agents. Im so disappointed in how poorly they treat us. Watch out folks if you get a car from them, any time there is an issue , they will create more problems and steal as much money as they can from you!
Response from the owner Replied: We are very sorry to hear that your experience with us was anything less than exceptional. We would like the opportunity to speak with you to see what can be done to restore your faith in our dealership. Please contact our General Manager, Miller Warren, at 502-894-6827 or mwarren@mblouisville.com.
Google Review
- January 21, 2021
Horrible horrible horrible customer service and completely rude and disrespectful agents. Im so disappointed in how poorly they treat us. Watch out folks if you get a car from them, any time there is an issue , they will create more problems and steal as much money as they can from you!
Response from the owner Replied: We are very sorry to hear that your experience with us was anything less than exceptional. We would like the opportunity to speak with you to see what can be done to restore your faith in our dealership. Please contact our General Manager, Miller Warren, at 502-894-6827 or mwarren@mblouisville.com.
Google Review
- January 18, 2021
Took a 2020 Mercedes Benz E-350. David was a nice sales person helped with most of the stuff made the process easy. Charles explained all the technical stuff He knew all the features and explained them correctly. They did not clean the interior chrome missed a lot of spots but Charles noticed it...
Response from the owner Replied: Thank you for your business and welcome to the Mercedes-Benz of Louisville family! We appreciate the kind words about Charles and David and were so glad to hear that you had a great experience with them. We do apologize about the clean up and we have made the detail staff aware of your concerns. We look forward to seeing you again when your vehicle needs service.
Google Review
- January 18, 2021
My experience with Mercedes has always been great since my initial purchase in 2005. As I look to retire in the future, the best team of teams was in Louisville, KY. My sales rep was Ian who continued to keep me posted on a vehicle suited just for me. When I got the call and was told it was in my...
Response from the owner Replied: We cant thank you enough for your continued patronage Elisa! Its been truly a pleasure to serve you and thank you for your years of service to our country! Enjoy your well deserved retirement and we look forward to seeing you again when you need service. We really appreciate you mentioning all of the team members that contributed to your 5 star experience!
Google Review
- January 18, 2021
If you want the best car buying experience possible, look no further than Mercedes- Benz Louisville. Seriously dont waste your time anywhere else. I want to give a shout-out to Mark Gerber. Mark was absolutely amazing. As a young woman, I often feel taken advantage of by car salesman. I looked at...
Response from the owner Replied: Congratulations Alyssa and welcome to the Mercedes-Benz of Louisville family! We cant thank you enough for your business and were blown away by the incredible 5 star review you gave us! Were thrilled to hear that Mark and Charles took such good care of you. Rest assured that the great service doesnt stop after the sale! Enjoy your new Mercedes-Benz!
Google Review
- January 18, 2021
We just purchased a 2015 Buick Enclave with the assistance of Bryce Phillips. Bryce was extremely helpful, knowledgeable and was great to work with. The purchase process was smooth and efficient and the finance office had us out the door in no time. I enjoyed driving my freshly detailed, tank...
Response from the owner Replied: Thank you so much for your business Cathy and were blown away by your awesome 5 star review! Were thrilled to hear that even though you didnt buy a Mercedes-Benz you still received the same level of customer service that Mercedes-Benz of Louisville is known for. We look forward to seeing you again in the future!
Google Review
- January 03, 2021
Mark Gerber was my sales representative, he was absolutely wonderful to work with. His patience was impeccable. I would definitely recommend him to anyone thinking of purchasing a vehicle from him.Jarress Turner is the sales manager and he did an awesome job working with us. When Mark and Jarress...
Google Review
- January 03, 2021
Seamless and perfect experience. Not only does the luxury brand lives up to it's expectations, so did this dealership. Negotiations were simple and quick over email, communication was exemplary by way of proactiveness, and there were no surprises. Jeff Hivious exceeded expectations. Picked me up...
Response from the owner Replied: Thank you so much for your business and welcome to the Mercedes-Benz of Louisville family! Were thrilled to hear that you had a great experience with Jeff and our dealership. We really appreciate you taking the time to post your 5 star review as well! Enjoy your new Mercedes-Benz!
Google Review
- January 03, 2021
Eric Torsch worst sales person on staff. Leased a 50k vehicle from MBL and he acted like he was a doing me a favor and he deals only with big shots during the entire experience there. This guy is downright sleazy. Bc of him I will never return to MBL. I will take my peasant money somewhere it is...
Response from the owner Replied: We are very sorry to hear that your experience was anything less than exceptional. Every customer is important to us and we would like the opportunity to restore your faith in our dealership. We have searched our records and cannot find anything that matches your name. Please contact our General Manager, Miller Warren, at 502-894-6827 or mwarren@mblouisville.com.
Google Review
- January 03, 2021
If you want the best car buying experience possible, look no further than Mercedes- Benz Louisville. Seriously dont waste your time anywhere else. I want to give a shout-out to Mark Gerber. Mark was absolutely amazing. As a young woman, I often feel taken advantage of by car salesman. I looked at...
Response from the owner Replied: Congratulations Alyssa and welcome to the Mercedes-Benz of Louisville family! We cant thank you enough for your business and were blown away by the incredible 5 star review you gave us! Were thrilled to hear that Mark and Charles took such good care of you. Rest assured that the great service doesnt stop after the sale! Enjoy your new Mercedes-Benz!
Google Review
- January 03, 2021
My experience with Mercedes has always been great since my initial purchase in 2005. As I look to retire in the future, the best team of teams was in Louisville, KY. My sales rep was Ian who continued to keep me posted on a vehicle suited just for me. When I got the call and was told it was in my...
Response from the owner Replied: We cant thank you enough for your continued patronage Elisa! Its been truly a pleasure to serve you and thank you for your years of service to our country! Enjoy your well deserved retirement and we look forward to seeing you again when you need service. We really appreciate you mentioning all of the team members that contributed to your 5 star experience!
Google Review
- January 03, 2021
What a great experience. Eric Torsch was my contact, a real professional. I've purchased many an MB over the years, this time it was an absolute pleasure. Eric had everything done and there wasn't any back and forth about "what do you want to pay" etc, which I hate. Give me a fair price, you're...
Response from the owner Replied: Thank you so much Kevin and congratulations!! Were so excited to hear about your experience with Eric and Mercedes-Benz of Louisville. We hope you enjoy your new vehicle for many years and miles to come and thank you for posting this awesome 5 star review!
Google Review
- January 03, 2021
Great experience and very professional to work with. Purchased first car for my daughter and both Miller Warren and Jeffrey Hovious made us feel comfortable and Jeffrey spent time walking through and training her on the various options and controls in the car! Thank you!
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Susan! We really appreciate your business and we hope your daughter is enjoying her new car! Thank you so much for the 5 star review as well.
Google Review
- January 03, 2021
Ian Pugh assisted with a recent vehicle and went above and beyond to make us feel comfortable with our decision to go with MB of Louisville. If you need help, I strongly recommend you reaching out to him!
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Mike and congratulations! We sincerely hope youre enjoying your new vehicle and thanks for the awesome 5 star review. Were so glad to hear that Ian took such good care of you and thank you for recommending him.
Google Review
- December 31, 2020
Ian Pugh assisted with a recent vehicle and went above and beyond to make us feel comfortable with our decision to go with MB of Louisville. If you need help, I strongly recommend you reaching out to him!
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Mike and congratulations! We sincerely hope youre enjoying your new vehicle and thanks for the awesome 5 star review. Were so glad to hear that Ian took such good care of you and thank you for recommending him.
Google Review
- December 29, 2020
Sprinter service repairs were completed with a fair price and really experienced mechanics. I think i paid a little more but I got great service, the right parts and people who know my Sprinter. Try that wild coffee machine when you go there!!
Google Review
- December 29, 2020
Just had my first service visit to the new location. Excellent treatment from everyone who approached me. Great to see the COVID measures taken by the service staff. Same family feel with very familiar faces from the original store. Great job! I'll be back.
Google Review
- December 29, 2020
Great experience and very professional to work with. Purchased first car for my daughter and both Miller Warren and Jeffrey Hovious made us feel comfortable and Jeffrey spent time walking through and training her on the various options and controls in the car! Thank you!
Response from the owner Replied: Welcome to the Mercedes-Benz of Louisville family Susan! We really appreciate your business and we hope your daughter is enjoying her new car! Thank you so much for the 5 star review as well.
Google Review
- December 23, 2020
Eric Torsch worst sales person on staff. Leased a 50k vehicle from MBL and he acted like he was a doing me a favor and he deals only with big shots during the entire experience there. This guy is downright sleazy. Bc of him I will never return to MBL. I will take my peasant money somewhere it is...
Response from the owner Replied: We are very sorry to hear that your experience was anything less than exceptional. Every customer is important to us and we would like the opportunity to restore your faith in our dealership. We have searched our records and cannot find anything that matches your name. Please contact our General Manager, Miller Warren, at 502-894-6827 or mwarren@mblouisville.com.
Google Review
- December 18, 2020
Mark Gerber was my sales representative, he was absolutely wonderful to work with. His patience was impeccable. I would definitely recommend him to anyone thinking of purchasing a vehicle from him.Jarress Turner is the sales manager and he did an awesome job working with us. When Mark and Jarress...
Google Review
- December 18, 2020
What a great experience. Eric Torsch was my contact, a real professional. I've purchased many an MB over the years, this time it was an absolute pleasure. Eric had everything done and there wasn't any back and forth about "what do you want to pay" etc, which I hate. Give me a fair price, you're...
Response from the owner Replied: Thank you so much Kevin and congratulations!! Were so excited to hear about your experience with Eric and Mercedes-Benz of Louisville. We hope you enjoy your new vehicle for many years and miles to come and thank you for posting this awesome 5 star review!
Google Review
- December 18, 2020
Seamless and perfect experience. Not only does the luxury brand lives up to it's expectations, so did this dealership. Negotiations were simple and quick over email, communication was exemplary by way of proactiveness, and there were no surprises. Jeff Hivious exceeded expectations. Picked me up...
Response from the owner Replied: Thank you so much for your business and welcome to the Mercedes-Benz of Louisville family! Were thrilled to hear that you had a great experience with Jeff and our dealership. We really appreciate you taking the time to post your 5 star review as well! Enjoy your new Mercedes-Benz!
Google Review
- December 18, 2020
My passenger door mirror annoyingly tilts up (instead of down) when reverse is engaged...which is a pain when parallel parking...something I do regularly. Took it to the dealer and asked what was wrong with it. Service advisor told me it's normal to tilt up and adjusted not to tilt too much. from...
Response from the owner Replied: Mr. Cho we are sorry to hear that your experience was anything less than exceptional. We would like to speak with you in an attempt to make things right but we do not have any customer information on file that matches your name. Please contact our Service Manager Doug Shipp at 502-515-8102 or dshipp@mblouisville.com.
Cars.com Review
- December 10, 2020
My GLC went in for service this week and it might be the best service I have ever had. Jeff, my salesman, offered to pick up my car at my home and leave a loaner. I have bought a few cars from Jeff but I would not expect that, hard for him to sell a car when he is in my driveway! The service...
Google Review
- December 03, 2020
We bought a used 2018 Cadillac CTS and the experience couldn't have been better. From Bryce (our salesman) to Jeff (in finance) everyone was great. The vehicle was fairly priced and just as described on the internet. They didn't haggle with me on my trade and gave me what it was worth. Best of all...
Response from the owner Replied: Thank you so much for your business Bill and your very kind words! We really appreciate you taking the time recognize Bryce and Jeff and post this awesome 5 star review. Were so glad you are enjoying your new car and we look forward to serving you again in the future!
Google Review
- December 03, 2020
My passenger door mirror annoyingly tilts up (instead of down) when reverse is engaged...which is a pain when parallel parking...something I do regularly. Took it to the dealer and asked what was wrong with it. Service advisor told me it's normal to tilt up and adjusted not to tilt too much. from...
Response from the owner Replied: Mr. Cho we are sorry to hear that your experience was anything less than exceptional. We would like to speak with you in an attempt to make things right but we do not have any customer information on file that matches your name. Please contact our Service Manager Doug Shipp at 502-515-8102 or dshipp@mblouisville.com.
Google Review
- December 03, 2020
Outstanding customer service from Mr. Todd Cherry and the MB of Louisville Team. By far our favorite MB purchase and our favorite luxury dealership!
Response from the owner Replied: Congratulations James and thank you so much for your business! We hope youre enjoying your new vehicle and thanks for taking the time to post your 5 star review!
Google Review
- December 03, 2020
Excellent service, knowledgeable salesmen and the smoothest cars on the road...
Response from the owner Replied: Tim thank you for your business and for the 5 star review!
Google Review
- December 03, 2020
ABSOLUTELY the best experience I've had buying a car in 20 years! The team at Mercedes Benz of Louisville cares about everyone who walks through their doors. I was treated with exceptional service from start to finish. I wouldn't buy my cars from anywhere else!
Response from the owner Replied: Erica we are THRILLED that you were so happy with your experience! We really appreciate you taking the time to give us a 5 star review and we cant thank you enough for your business! Congratulations and enjoy your new Mercedes-Benz!
Google Review
- December 02, 2020
Excellent service, knowledgeable salesmen and the smoothest cars on the road...
Google Review
- November 29, 2020
Outstanding customer service from Mr. Todd Cherry and the MB of Louisville Team. By far our favorite MB purchase and our favorite luxury dealership!
Response from the owner Replied: Congratulations James and thank you so much for your business! We hope youre enjoying your new vehicle and thanks for taking the time to post your 5 star review!
Google Review
- November 28, 2020
Response from the owner Replied: Mr. Cho we are sorry to hear that your experience was anything less than exceptional. We would like to speak with you in an attempt to make things right but we do not have any customer information on file that matches your name. Please contact our Service Manager Doug Shipp at 502-515-8102 or dshipp@mblouisville.com.
Google Review
- November 20, 2020
Response from the owner Replied: We regret that your experience was anything less than exceptional. We have searched through our customer database and are unable to locate anyone with your name. We are very interested in speaking with you in more detail about your experience so please contact our General Manager, Miller Warren, at mwarren@mblouisville.com or 502-894-6827 at your earliest convenience.
Google Review
- November 20, 2020
ABSOLUTELY the best experience I've had buying a car in 20 years! The team at Mercedes Benz of Louisville cares about everyone who walks through their doors. I was treated with exceptional service from start to finish. I wouldn't buy my cars from anywhere else!
Response from the owner Replied: Erica we are THRILLED that you were so happy with your experience! We really appreciate you taking the time to give us a 5 star review and we cant thank you enough for your business! Congratulations and enjoy your new Mercedes-Benz!
Google Review
- November 18, 2020
My experience with Mercedes Benz Louisville were beyond my expectations. The customer support received from the two gentlemen (Mr Jackson and Mr Dominguez) were definitely noteworthy. This is my first time ever submitting a satisfaction rating. I feel they definitely deserve recognition.There was...
Response from the owner Replied: Thank you so much for the very kind words and the awesome 5 star review Al! It was our pleasure to serve you and your wife and we hope you enjoy your new vehicle for many years and miles to come! We look forward to seeing you when you need service and God bless you too.
Google Review
- November 18, 2020
My recent purchase of a new vehicle from Mercedes-Benz of Louisville could not have gone smoother. Todd Cherry had been recommended to me from a friend of mine. After a phone call to Todd about what I was looking for in a new SUV, I traveled to Louisville from Lexington. Todd was so courteous and...
Response from the owner Replied: Congratulations Nita and thank you so much for your business! We hope you love your new Mercedes-Benz and we cant thank you enough for the amazing 5 star review! Welcome to the Mercedes-Benz of Louisville family and we appreciate your kind words about Todd and Charles.
Google Review
- November 18, 2020
I have been buying vehicles from Mercedes Benz of Louisville for about 18 years. I have always been treated with kindness and professionalism. All of the staff is willing to assist you in anyway that they can and make you feel appreciated even if you are not buying the most expensive vehicle there....
Response from the owner Replied: Bobby thank you so much for your continued patronage! We appreciate your very kind words and the 5 star review. We hope you enjoy your new Mercedes-Benz and look forward to seeing you again when it needs service.
Google Review
- November 18, 2020
Wonderful dealership! Everyone was so nice and professional. We really appreciated the fact that they weren't pushy, or trying to push us into buying just so they could get a sell. They truly seemed to care about what we were looking for and they did an excellent job of making a great deal to get us...
Response from the owner Replied: Were so glad to hear about the wonderful experience you had Falisha! Thank you so much for letting us know and taking the time to give us a 5 star review. Kevin really enjoyed working with you and all of us hope you are loving your new vehicle!
Google Review
- November 16, 2020
We bought a used 2018 Cadillac CTS and the experience couldn't have been better. From Bryce (our salesman) to Jeff (in finance) everyone was great. The vehicle was fairly priced and just as described on the internet. They didn't haggle with me on my trade and gave me what it was worth. Best of all...
Response from the owner Replied: Thank you so much for your business Bill and your very kind words! We really appreciate you taking the time recognize Bryce and Jeff and post this awesome 5 star review. Were so glad you are enjoying your new car and we look forward to serving you again in the future!
Cars.com Review
- November 09, 2020
Brought the car here and dropped it there since WEDNESDAY for the alignment service, James brought up with another problems such as struts rods...I have stated clearly that PLEASE take a look at TPMS all services acme out to $1975.70 picked it up this morning (after 5 days left it there) same...
Google Review
- November 03, 2020
I wanted to publicly recommend Bryce as a sales person at this dealership. He communicated well and was very helpful. Also wanted to thank J. Jackson and Charles for making our buying experience enjoyable.
Response from the owner Replied: Mike thank you for letting us know about the positive experience you had with Bryce! We really appreciate you taking the time to recognize him and give us a 5 star review.
Google Review
- November 03, 2020
My experience with Mercedes Benz Louisville were beyond my expectations. The customer support received from the two gentlemen (Mr Jackson and Mr Dominguez) were definitely noteworthy. This is my first time ever submitting a satisfaction rating. I feel they definitely deserve recognition.There was...
Response from the owner Replied: Thank you so much for the very kind words and the awesome 5 star review Al! It was our pleasure to serve you and your wife and we hope you enjoy your new vehicle for many years and miles to come! We look forward to seeing you when you need service and God bless you too.
Google Review
- November 03, 2020
My recent purchase of a new vehicle from Mercedes-Benz of Louisville could not have gone smoother. Todd Cherry had been recommended to me from a friend of mine. After a phone call to Todd about what I was looking for in a new SUV, I traveled to Louisville from Lexington. Todd was so courteous and...
Response from the owner Replied: Congratulations Nita and thank you so much for your business! We hope you love your new Mercedes-Benz and we cant thank you enough for the amazing 5 star review! Welcome to the Mercedes-Benz of Louisville family and we appreciate your kind words about Todd and Charles.
Google Review
- November 03, 2020
I have been buying vehicles from Mercedes Benz of Louisville for about 18 years. I have always been treated with kindness and professionalism. All of the staff is willing to assist you in anyway that they can and make you feel appreciated even if you are not buying the most expensive vehicle there....
Response from the owner Replied: Bobby thank you so much for your continued patronage! We appreciate your very kind words and the 5 star review. We hope you enjoy your new Mercedes-Benz and look forward to seeing you again when it needs service.
Google Review
- November 03, 2020
Wonderful dealership! Everyone was so nice and professional. We really appreciated the fact that they weren't pushy, or trying to push us into buying just so they could get a sell. They truly seemed to care about what we were looking for and they did an excellent job of making a great deal to get us...
Response from the owner Replied: Were so glad to hear about the wonderful experience you had Falisha! Thank you so much for letting us know and taking the time to give us a 5 star review. Kevin really enjoyed working with you and all of us hope you are loving your new vehicle!
Google Review
- October 26, 2020
Response from the owner Replied: Thank you so much for the very kind words and the awesome 5 star review Al! It was our pleasure to serve you and your wife and we hope you enjoy your new vehicle for many years and miles to come! We look forward to seeing you when you need service and God bless you too.
Google Review
- October 25, 2020
Worst experience. Go somewhere else.
Response from the owner Replied: Were very sorry to hear that your experience was anything less than exceptional. Were very interested in speaking with you about your visit to determine what went wrong and try to make things right. Please contact our General Manager, Miller Warren, at 502-894-6827 or mwarren@mblouisville.com.
Google Review
- October 25, 2020
Response from the owner Replied: Were so glad to hear about the wonderful experience you had Falisha! Thank you so much for letting us know and taking the time to give us a 5 star review. Kevin really enjoyed working with you and all of us hope you are loving your new vehicle!
Google Review
- October 23, 2020
Response from the owner Replied: Bobby thank you so much for your continued patronage! We appreciate your very kind words and the 5 star review. We hope you enjoy your new Mercedes-Benz and look forward to seeing you again when it needs service.
Google Review
- October 19, 2020
Response from the owner Replied: Congratulations Nita and thank you so much for your business! We hope you love your new Mercedes-Benz and we cant thank you enough for the amazing 5 star review! Welcome to the Mercedes-Benz of Louisville family and we appreciate your kind words about Todd and Charles.
Google Review
- October 13, 2020
I wanted to publicly recommend Bryce as a sales person at this dealership. He communicated well and was very helpful. Also wanted to thank J. Jackson and Charles for making our buying experience enjoyable.
Response from the owner Replied: Mike thank you for letting us know about the positive experience you had with Bryce! We really appreciate you taking the time to recognize him and give us a 5 star review.
Google Review
- October 12, 2020
Excellent experience
Response from the owner Replied: Were so glad to hear about your excellent experience Ahmed! Thanks for your business and for the 5 star review!
Google Review
- October 03, 2020
We had a great experience! We bought a less expensive used car but still receive top notch service!! The vehicle was of high quality and very clean. Thank you to Bryce who was a fantastic sales person and played a part in surprising my daughter with the car. Thank you for a great experience!
Response from the owner Replied: Thank you for your business Carrie and for the awesome 5 star review! Were so glad that you enjoyed your experience and that your daughter is happy too. Thanks for sharing!
Google Review
- October 03, 2020
Todd knew what I was looking for and when he saw that they had gotten one in, he did not hesitate to contact me. One look, a quick test drive and it was a matter of when I can we close the deal? MB committed to some fixes on the previously owned car, and boom, we agreed on a price. In less than...
Response from the owner Replied: Congratulations Glenn! We hope you are loving your new vehicle and thanks for letting us know that you had a great experience with Todd Cherry and our dealership. We cant thank you enough for your business and the 5 star review!
Google Review
- October 03, 2020
Adam and Brandon knew how to make the deal happen for an out of state purchase. This was painless and a wonderful experience. Mercedes-Benz of Louisville exceeded my expectations. I am very happy - thank you very much
Response from the owner Replied: Were so glad to hear that you had a experience with Adam, Brandon, and Mercedes-Benz of Louisville! Thank you for your business and the awesome 5 star review! We hope you enjoy your new vehicle for many years and miles to come Charles.
Google Review
- October 03, 2020
Great experience with Mercedes Benz of Louisville! Shea along with his managers and coworkers went above and beyond to help me find a new car. Theyre honest, compassionate, and enthusiastic to help customers. I would highly recommend them to anyone!
Response from the owner Replied: Congratulations Jaimee and thank you so much for your business! Were thrilled to have you as a member of the Mercedes-Benz of Louisville family! We cant thank you enough for letting us know about your great experience with Shea and the rest of the staff.
Google Review
- October 03, 2020
This is the first dealership I have ever worked with that actually has integrity, and I have bought/sold and leased many vehicles over the last 30+ years as I tend to trade every 2-3 years. While working up the deal for my recent purchase, they omitted to calculate $1860 in sales tax that I would...
Google Review
- October 01, 2020
Great experience with Mercedes Benz of Louisville! Shea along with his managers and coworkers went above and beyond to help me find a new car. Theyre honest, compassionate, and enthusiastic to help customers. I would highly recommend them to anyone!
Response from the owner Replied: Congratulations Jaimee and thank you so much for your business! Were thrilled to have you as a member of the Mercedes-Benz of Louisville family! We cant thank you enough for letting us know about your great experience with Shea and the rest of the staff.
Google Review
- September 28, 2020
I wanted to publicly recommend Bryce as a sales person at this dealership. He communicated well and was very helpful.
Response from the owner Replied: Mike thank you for letting us know about the positive experience you had with Bryce! We really appreciate you taking the time to recognize him and give us a 5 star review.
Google Review
- September 27, 2020
Four times now, I call to ask for a quote. They take down my number, days pass without hearing anything.
Response from the owner Replied: We sincerely apologize for the lack of responsiveness. Its unlike our staff to let this happen and we are very sorry for not taking care of you in a timely fashion.
Google Review
- September 27, 2020
Adam and Brandon knew how to make the deal happen for an out of state purchase. This was painless and a wonderful experience. Mercedes-Benz of Louisville exceeded my expectations. I am very happy - thank you very much
Response from the owner Replied: Were so glad to hear that you had a experience with Adam, Brandon, and Mercedes-Benz of Louisville! Thank you for your business and the awesome 5 star review! We hope you enjoy your new vehicle for many years and miles to come Charles.
Google Review
- September 27, 2020
I brought my 2007 C280 in for a new key, and left not only paying for the new key, but was FORCED to pay for trim that they're tech broke. It cost me extra money that I was not anticipating on spending. This is HORRIBLE business ethics and not recommendable. Shop around before taking your money and...
Response from the owner Replied: We are very sorry to hear that your experience was anything less than exceptional. We could not pull up your record based solely on the name you have provided. We would like the opportunity to speak with you and research what happened so that we can improve our processes. Please contact our Service Manager, Doug Shipp, at dshipp@mblouisville.com or by calling 502-896-4411.
Google Review
- September 25, 2020
Response from the owner Replied: Congratulations Glenn! We hope you are loving your new vehicle and thanks for letting us know that you had a great experience with Todd Cherry and our dealership. We cant thank you enough for your business and the 5 star review!
Google Review
- September 25, 2020
Google Review
- September 22, 2020
Todd knew what I was looking for and when he saw that they had gotten one in, he did not hesitate to contact me. One look, a quick test drive and it was a matter of when I can we close the deal? MB committed to some fixes on the previously owned car, and boom, we agreed on a price. In less than...
Response from the owner Replied: Congratulations Glenn! We hope you are loving your new vehicle and thanks for letting us know that you had a great experience with Todd Cherry and our dealership. We cant thank you enough for your business and the 5 star review!
Google Review
- September 22, 2020
This is the first dealership I have ever worked with that actually has integrity, and I have bought/sold and leased many vehicles over the last 30+ years as I tend to trade every 2-3 years. While working up the deal for my recent purchase, they omitted to calculate $1860 in sales tax that I would...
Google Review
- September 16, 2020
Response from the owner Replied: Thank you for your business, your kind words, and the awesome review!
Google Review
- September 16, 2020
Response from the owner Replied: Congratulations Piper and welcome to the Mercedes-Benz of Louisville family! Were thrilled to hear about the outstanding experience you had with our dealership staff and thank your for the 5 star review. Your safety and satisfaction mean everything to us!
Google Review
- September 16, 2020
Response from the owner Replied: Thank you so much for your business and for the 5 star review Lisa!
Google Review
- September 07, 2020
We had a great experience! We bought a less expensive used car but still receive top notch service!! The vehicle was of high quality and very clean. Thank you to Bryce who was a fantastic sales person and played a part in surprising my daughter with the car. Thank you for a great experience!
Response from the owner Replied: Thank you for your business Carrie and for the awesome 5 star review! Were so glad that you enjoyed your experience and that your daughter is happy too. Thanks for sharing!
Google Review
- September 07, 2020
Response from the owner Replied: Thank you for your business Carrie and for the awesome 5 star review! Were so glad that you enjoyed your experience and that your daughter is happy too. Thanks for sharing!
Google Review
- September 03, 2020
Its a really good service I experience and They accommodate you very well and sales manager was very helpfull and even kevin was giving great service
Response from the owner Replied: Thanks so much for your business and for taking the time to give us a 5 star review Nikhil! We hope you are enjoying your new vehicle!
Google Review
- September 03, 2020
Had a great and seamless buying experience at Mercedes-Benz of Louisville. Jeff Hovious was so helpful and thoroughly went through all of the different options for what I was interested in. They really put the customer first here and made me feel like they truly cared. A car is a big decision and...
Response from the owner Replied: Sophie welcome to the Mercedes-Benz of Louisville family and congratulations! We look forward to you being a customer for life and thank you for the awesome 5 star review!!
Google Review
- September 03, 2020
Shea White, Charles Dominguez, Adam, & Brandon Strong Are Very, Very, Very Knowledgeable, Outstanding, & Amazing Individuals That Did An Exceptionally Phenomenal Spectacular Job Helping Me Through The Entirety Of Buying My 1st Navy Mercedes-Benz Car! Amazingly Awesome 5 Star Work Ethics! A Great...
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of Louisville family! Were thrilled to have you as a customer and we cant thank you enough for the amazing 5 star review!!
Google Review
- September 03, 2020
We have worked with Jeff Jackson, Finance Director. He was very fair and provided us an excellent level of service. We highly recommend him!
Response from the owner Replied: Were so glad to hear of your excellent experience Phil. Thanks so much for your business and for the 5 star review!
Google Review
- September 03, 2020
Appreciate all the patience and diligence of the team with the out of state purchase! Corey Connette, special thank you for making it an easy and exciting experience!
Response from the owner Replied: It was our pleasure to serve you Eugene! Congratulations on the purchase of your new vehicle and we really appreciate you taking the time to leave us a 5 star review!
Google Review
- September 03, 2020
I really enjoyed the service at Mercedes-Benz of Louisville. Charles did an excellent job helping me and answering my questions. I had some license plate trouble and difficulty getting it off, and they took care of it very quickly. I would also like to applaud the dealership for taking all important...
Response from the owner Replied: Congratulations Piper and welcome to the Mercedes-Benz of Louisville family! Were thrilled to hear about the outstanding experience you had with our dealership staff and thank your for the 5 star review. Your safety and satisfaction mean everything to us!
Google Review
- September 01, 2020
I really enjoyed the service at Mercedes-Benz of Louisville. Charles did an excellent job helping me and answering my questions. I had some license plate trouble and difficulty getting it off, and they took care of it very quickly. I would also like to applaud the dealership for taking all important...
Response from the owner Replied: Congratulations Piper and welcome to the Mercedes-Benz of Louisville family! Were thrilled to hear about the outstanding experience you had with our dealership staff and thank your for the 5 star review. Your safety and satisfaction mean everything to us!
Google Review
- August 31, 2020
We have worked with Jeff Jackson, Finance Director. He was very fair and provided us an excellent level of service. We highly recommend him!
Response from the owner Replied: Were so glad to hear of your excellent experience Phil. Thanks so much for your business and for the 5 star review!
Google Review
- August 30, 2020
To begin with, I have always wanted a Mercedes. I never thought I would actually buy one though. We were in the market for a new vehicle and my wife, Angela, suggested we go test drive one. So I called the dealership. The attendant was very nice and transferred me to Derek in sales. I told him...
Google Review
- August 29, 2020
Derrick Burns went above and beyond for my used car purchase. He made the experience seamless. His attention to detail, his knowledge and his friendly demeanor put me at ease.Jarress Turner, the sales manager, took care of the "business" portion of my deal and made the process so easy it was over...
Response from the owner Replied: Thanks for purchasing from us again and for the awesome 5 star review Terri!
Google Review
- August 26, 2020
Appreciate all the patience and diligence of the team with the out of state purchase! Corey Connette, special thank you for making it an easy and exciting experience!
Response from the owner Replied: It was our pleasure to serve you Eugene! Congratulations on the purchase of your new vehicle and we really appreciate you taking the time to leave us a 5 star review!
Google Review
- August 24, 2020
Recently purchased a GLC 300 and the entire experience was exceptional. Mark Gruber was our salesman and he made the entire process a breeze. From test driving to signing paperwork this was the best car buying experience. Just recieved a box today with some awesome benz gifts! The team here at...
Response from the owner Replied: Thank you for your business, your kind words, and the awesome review!
Google Review
- August 22, 2020
Response from the owner Replied: It was our pleasure to serve you Eugene! Congratulations on the purchase of your new vehicle and we really appreciate you taking the time to leave us a 5 star review!
Google Review
- August 16, 2020
Response from the owner Replied: Thanks for purchasing from us again and for the awesome 5 star review Terri!
Google Review
- August 16, 2020
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of Louisville family! Were thrilled to have you as a customer and we cant thank you enough for the amazing 5 star review!!
Google Review
- August 16, 2020
Google Review
- August 16, 2020
Response from the owner Replied: Sophie welcome to the Mercedes-Benz of Louisville family and congratulations! We look forward to you being a customer for life and thank you for the awesome 5 star review!!
Google Review
- August 16, 2020
Robin is very helpful no matter what your need is. If you have a question, she'll answer. If, for whatever reason, she doesn't know the answer; she'll find someone that does and give you the answer.
Response from the owner Replied: Thank you so much for the 5 star review Jeremy and for your kind words about Robin! Shes an awesome member of our team. We appreciate you taking the time to recognize her!
Google Review
- August 16, 2020
Its a really good service I experience and They accommodate you very well and sales manager was very helpfull and even kevin was giving great service
Response from the owner Replied: Thanks so much for your business and for taking the time to give us a 5 star review Nikhil! We hope you are enjoying your new vehicle!
Google Review
- August 16, 2020
Fantastic car buying experience because of Derrick Burns. He delivered beyond my expectations.
Response from the owner Replied: Wow thank you so much Martha!! We really appreciate your business and the awesome 5 star review. We hope you enjoy your new vehicle for many years and miles to come.
Google Review
- August 14, 2020
The transaction was seamless and stress free. Coming from out of state, I had worries about preparedness. Rachel was ready to go with my paperwork and we didn't spend too much time getting it all ironed out and signed. Would definitely recommend!!
Response from the owner Replied: Thank you so much for your business and for the fabulous 5 star review!! We hope you enjoy your new vehicle for many years and miles to come!
Google Review
- August 14, 2020
Response from the owner Replied: Thanks so much for your business and for taking the time to give us a 5 star review Nikhil! We hope you are enjoying your new vehicle!
Google Review
- August 10, 2020
Shea White, Charles Dominguez, Adam, & Brandon Strong Are Very, Very, Very Knowledgeable, Outstanding, & Amazing Individuals That Did An Exceptionally Phenomenal Spectacular Job Helping Me Through The Entirety Of Buying My 1st Navy Mercedes-Benz Car! Amazingly Awesome 5 Star Work Ethics! A Great...
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of Louisville family! Were thrilled to have you as a customer and we cant thank you enough for the amazing 5 star review!!
Google Review
- August 10, 2020
Had a great and seamless buying experience at Mercedes-Benz of Louisville. Jeff Hovious was so helpful and thoroughly went through all of the different options for what I was interested in. They really put the customer first here and made me feel like they truly cared. A car is a big decision and...
Response from the owner Replied: Sophie welcome to the Mercedes-Benz of Louisville family and congratulations! We look forward to you being a customer for life and thank you for the awesome 5 star review!!
Google Review
- August 09, 2020
Response from the owner Replied: Thank you for the 5 star review!
Google Review
- August 07, 2020
Google Review
- August 03, 2020
To begin with, I have always wanted a Mercedes. I never thought I would actually buy one though. We were in the market for a new vehicle and my wife, Angela, suggested we go test drive one. So I called the dealership. The attendant was very nice and transferred me to Derek in sales. I told him...
Google Review
- August 03, 2020
Not one to write reviews unless experience is exceptional or horrible- unfortunately this experience was the latter. We went in asking for the only stipulations to be an suv withOUT black interior.. the gentleman leaves us in the 92 degree heat forever (Im 10 months pregnant) to bring up an suv with...
Response from the owner Replied: We apologize that your experience was anything less than exceptional. Our General Manager, Miller Warren, would be very interested in speaking with you. He can be reached at mwarren@mblouisville.com or 502-894-6827.
Google Review
- August 03, 2020
Fantastic car buying experience because of Derrick Burns. He delivered beyond my expectations.
Response from the owner Replied: Wow thank you so much Martha!! We really appreciate your business and the awesome 5 star review. We hope you enjoy your new vehicle for many years and miles to come.
Google Review
- August 03, 2020
Great experience with Shea and Jaress. They found the perfect balance between being helpful and also keeping the process as short and to the point as possible. This is important to me as I believe the car buying experience should not take all day. Very happy with our purchase and feel better about...
Response from the owner Replied: Jeff thank you so much for your business and for the awesome 5 star review! The service doesnt stop after the sale so please let us know if you ever need anything.
Google Review
- August 03, 2020
The transaction was seamless and stress free. Coming from out of state, I had worries about preparedness. Rachel was ready to go with my paperwork and we didn't spend too much time getting it all ironed out and signed. Would definitely recommend!!
Response from the owner Replied: Thank you so much for your business and for the fabulous 5 star review!! We hope you enjoy your new vehicle for many years and miles to come!
Google Review
- August 03, 2020
I recently purchased a previously owned vehicle from the dealership. The online experience combined with the timely follow up by Adam made this experience one of the best buying experiences Ive had. I was impressed by the inventory and the commitment to offer the best quality pre owned vehicles...
Response from the owner Replied: Thank you so much Michael!! We cant thank you enough for the 5 star review and for your business. We hope you enjoy your vehicle for many miles and years to come. And the service doesnt stop after the sale, were here for you anytime you need us!
Google Review
- August 03, 2020
Robin is very helpful no matter what your need is. If you have a question, she'll answer. If, for whatever reason, she doesn't know the answer; she'll find someone that does and give you the answer.
Response from the owner Replied: Thank you so much for the 5 star review Jeremy and for your kind words about Robin! Shes an awesome member of our team. We appreciate you taking the time to recognize her!
Google Review
- July 30, 2020
Response from the owner Replied: Thank you so much for the 5 star review Jeremy and for your kind words about Robin! Shes an awesome member of our team. We appreciate you taking the time to recognize her!
Google Review
- July 30, 2020
Devin Bowman really took care of me, not only was he able to facilitate 90% of my deal via e-mail, which because of my work schedule was very convenient, he also made sure that I got the exact car that I wanted, and had it delivered to Louisville from Baltimore in just a couple of days! He was very...
Google Review
- July 29, 2020
Response from the owner Replied: Thank you for the 5 star review James! We really appreciate it.
Google Review
- July 27, 2020
Response from the owner Replied: Thank you so much for your business and for the fabulous 5 star review!! We hope you enjoy your new vehicle for many years and miles to come!
Google Review
- July 17, 2020
Response from the owner Replied: Wow thank you so much Martha!! We really appreciate your business and the awesome 5 star review. We hope you enjoy your new vehicle for many years and miles to come.
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Response from the owner Replied: Jeff thank you so much for your business and for the awesome 5 star review! The service doesnt stop after the sale so please let us know if you ever need anything.
Google Review
- July 16, 2020
Response from the owner Replied: Thank you so much Michael!! We cant thank you enough for the 5 star review and for your business. We hope you enjoy your vehicle for many miles and years to come. And the service doesnt stop after the sale, were here for you anytime you need us!
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Response from the owner Replied: We apologize that your experience was anything less than exceptional. Our General Manager, Miller Warren, would be very interested in speaking with you. He can be reached at mwarren@mblouisville.com or 502-894-6827.
Google Review
- July 16, 2020
Outstanding service and sales. I will be coming back in the future.
Response from the owner Replied: Thanks so much for your business Ira and for the 5 star review!
Google Review
- July 16, 2020
They made buying exactly what I wanted very easy. I will keep going back.
Google Review
- July 16, 2020
Best experience you could possibly have buying a car!!!
Google Review
- July 16, 2020
Derrick Burns is the best !!! I Purchased a car today and it was the best experience i ever had at a dealership. I love my so much thank you Mercedes-Benz for making it so easy for me to purchase my new toy. I will be doing business with you guys again in the future.
Google Review
- July 16, 2020
This was my first experience with Mercedes-benz Louisville and I would definitely be back ! My salesperson was Bryce and he did a great job. The entire sale from start to finish was very efficient and quick! 10/10 would recommend.
Google Review
- July 16, 2020
Once again, OUTSTANDING service especially from Eric Torsch in sales, Elijah Florence sales support, Jeff Jackson in finance and the rest of the team. Sure, they have great cars, but I continue to shop there because of the sales and service team.
Response from the owner Replied: Thanks so much for your business and the awesome 5 star review Michael!!
Google Review
- July 16, 2020
Professional and courteous service. They went above and beyond to make sure everything with the vehicle was just right. Thanks!!!
Google Review
- July 13, 2020
Great experience with Shea and Jaress. They found the perfect balance between being helpful and also keeping the process as short and to the point as possible. This is important to me as I believe the car buying experience should not take all day. Very happy with our purchase and feel better about...
Response from the owner Replied: Jeff thank you so much for your business and for the awesome 5 star review! The service doesnt stop after the sale so please let us know if you ever need anything.
Google Review
- July 12, 2020
I recently purchased a previously owned vehicle from the dealership. The online experience combined with the timely follow up by Adam made this experience one of the best buying experiences Ive had. I was impressed by the inventory and the commitment to offer the best quality pre owned vehicles...
Response from the owner Replied: Thank you so much Michael!! We cant thank you enough for the 5 star review and for your business. We hope you enjoy your vehicle for many miles and years to come. And the service doesnt stop after the sale, were here for you anytime you need us!
Google Review
- July 07, 2020
Not one to write reviews unless experience is exceptional or horrible- unfortunately this experience was the latter. We went in asking for the only stipulations to be an suv withOUT black interior.. the gentleman leaves us in the 92 degree heat forever (Im 10 months pregnant) to bring up an suv with...
Response from the owner Replied: We apologize that your experience was anything less than exceptional. Our General Manager, Miller Warren, would be very interested in speaking with you. He can be reached at mwarren@mblouisville.com or 502-894-6827.
DealerRater Review
- July 05, 2020
I just bought new 144 Cargo Sprinter from out of state. Wyndall responded on a Saturday, his day off. By the following Saturday he again came in on his day off just to deliver my van. All throughout the negotiating process Wyndall was great to work with solving issues, and finding creative ways...
Google Review
- July 03, 2020
Professional and courteous service. They went above and beyond to make sure everything with the vehicle was just right. Thanks!!!
Google Review
- July 03, 2020
Dealership got it right in the end and I was pleased with Kristi, the car, and the service I received.
Google Review
- July 03, 2020
Derrick Burns is the best !!! I Purchased a car today and it was the best experience i ever had at a dealership. I love my so much thank you Mercedes-Benz for making it so easy for me to purchase my new toy. I will be doing business with you guys again in the future.
Google Review
- July 03, 2020
Recently my wife and I purchased a 2020 Mercedes GLE 350. We live outside of Lexington but found the vehicle we wanted at this dealership. I made a phone call and was connected to a salesperson, Shea. Shea was extremely helpful during our first phone conversation and asked the appropriate questions...
Google Review
- July 03, 2020
Once again, OUTSTANDING service especially from Eric Torsch in sales, Elijah Florence sales support, Jeff Jackson in finance and the rest of the team. Sure, they have great cars, but I continue to shop there because of the sales and service team.
Response from the owner Replied: Thanks so much for your business and the awesome 5 star review Michael!!
Google Review
- July 03, 2020
This was my first experience with Mercedes-benz Louisville and I would definitely be back ! My salesperson was Bryce and he did a great job. The entire sale from start to finish was very efficient and quick! 10/10 would recommend.
Google Review
- July 03, 2020
Response from the owner Replied: Thanks so much for your business and the awesome 5 star review Michael!!
Google Review
- July 02, 2020
Recently purchased a 2016 GLC 300 and the entire experience was exceptional. Mark Gruber was our salesman and he made the entire process a breeze. From test driving to signing paperwork this was the best car buying experience. Just recieved a box today with some awesome benz gifts! The team here at...
Response from the owner Replied: Thank you for your business, your kind words, and the awesome review!
Google Review
- July 01, 2020
Response from the owner Replied: Thanks for the 5 star review Carl!
Google Review
- July 01, 2020
Response from the owner Replied: Thanks so much for your business Ira and for the 5 star review!
Google Review
- June 30, 2020
Google Review
- June 30, 2020
Recently my wife and I purchased a 2020 Mercedes GLE 350. We live outside of Lexington but found the vehicle we wanted at this dealership. I made a phone call and was connected to a salesperson, Shea. Shea was extremely helpful during our first phone conversation and asked the appropriate questions...
Google Review
- June 26, 2020
DealerRater Review
- June 22, 2020
My experience was top notch! I worked with Bryce, Charles, Miller, and a finance guy. These gentlemen worked under Covid conditions which posed challenges but all of them made us feel safe , informed , and we had a few laughs. This is my 2nd purchase with this dealership and I will go nowhere...
Google Review
- June 21, 2020
Google Review
- June 21, 2020
Google Review
- June 18, 2020
Google Review
- June 16, 2020
Google Review
- June 16, 2020
Google Review
- June 16, 2020
Google Review
- June 16, 2020
As always, it was my pleasure working with Jarress. He's knowledgeable, nice, polite, friendly a perfect example of a sales rep and manager who is invested in mentoring young sales representatives.
Google Review
- June 12, 2020
Google Review
- June 07, 2020
Dealership got it right in the end and I was pleased with Kristi, the car, and the service I received.
Google Review
- June 06, 2020
Google Review
- June 06, 2020
I could not ask for better service than that which I received from the team I worked withe at MB-Louisville. Service has always been excellent, but this time it was even better.
Google Review
- June 04, 2020
Google Review
- June 03, 2020
Mark and Charles served us exceptionally well in our purchase of my wifes brand new 2020 C 300. Could not of asked for a better experience! My wife and I highly recommend this team of experts and professionals!
Google Review
- June 03, 2020
Low stress and few obstacles, David Peale made the sale easy and Charles Dominguez enabled fast and understandable vehicle familiarization. Well done.
Google Review
- June 03, 2020
My first car buying experience 8 years ago was terrible! So I was not looking forward to buying another vehicle. My husband and I are expanding the family so we needed something to fit our needs. We went looking Memorial weekend to a variety of dealerships and couldnt find what we wanted. But the...
Google Review
- June 03, 2020
Our Sales Consultant, Mr. Todd Cherry, was great to work with: personable, helpful and diligent in helping us find a car that was not in the dealer's inventory. There was no pressure ever to buy and we feel like we paid a fair price. We would definitely buy from Mercedes-Benz of Louisville again.
Google Review
- June 03, 2020
Ian Pugh was an awesome help with the purchase of my car during the COVID 19 pandemic. I could not ask for anymore from anyone. His attention to detail and follow up could have not been better. Highly recommend Ian to anyone who deals with MB of Louisville. Also Brandon Strong in finance made the...
Google Review
- June 03, 2020
My experience with MB of Louisville was exceptional! Ian Pugh was absolutely amazing and a pleasure to work with. I had to wait a few days to get my car from a different location to the dealership but I asked and Ian delivered. My GLB was all that I hoped for and more, absolutely love it! My...
Google Review
- June 03, 2020
We found a 2019 Toyota Highlander at this dealership. It fit the features and benefits we desired From the moment we walked inside, we were very impressed. Courteous friendly service. Our sales person David Peale was friendly, low pressure and helpful. If we asked a question about the vehicle and...
Google Review
- May 29, 2020
We found a 2019 Toyota Highlander at this dealership. It fit the features and benefits we desired From the moment we walked inside, we were very impressed. Courteous friendly service. Our sales person David Peale was friendly, low pressure and helpful. If we asked a question about the vehicle and...
Google Review
- May 28, 2020
Google Review
- May 27, 2020
My first car buying experience 8 years ago was terrible! So I was not looking forward to buying another vehicle. My husband and I are expanding the family so we needed something to fit our needs. We went looking Memorial weekend to a variety of dealerships and couldnt find what we wanted. But the...
Google Review
- May 26, 2020
My experience with MB of Louisville was exceptional! Ian Pugh was absolutely amazing and a pleasure to work with. I had to wait a few days to get my car from a different location to the dealership but I asked and Ian delivered. My GLB was all that I hoped for and more, absolutely love it! My...
Google Review
- May 25, 2020
My experience with MB of Louisville was exceptional! Ian Pugh was absolutely amazing and a pleasure to work with. I had to wait a few days to get my car from a different location to the dealership but I asked and Ian delivered. My GLB was all that I hoped for and more, absolutely love it! My...
Google Review
- May 24, 2020
Our Sales Consultant, Mr. Todd Cherry, was great to work with: personable, helpful and diligent in helping us find a car that was not in the dealer's inventory. There was no pressure ever to buy and we feel like we paid a fair price. We would definitely buy from Mercedes-Benz of Louisville again.
Google Review
- May 21, 2020
Google Review
- May 21, 2020
Low stress and few obstacles, David Peale made the sale easy and Charles Dominguez enabled fast and understandable vehicle familiarization. Well done.
Google Review
- May 16, 2020
Google Review
- May 14, 2020
Response from the owner Replied: Mr. Ramachandran, Our records indicate that you are S. Matthews which may be an alias that you use. Unfortunately when all the vehicle keys are lost, the process to acquire replacement keys from the manufacturer entail much more effort and time along with removing the lost keys from the vehicles electronic record (in case they are found by someone other that yourself). Those processes increase the costs to restore the vehicle back to starting again. Thank you for the opportunity to get your vehicle operational again. Doug ShippService and Parts DirectorMercedes Benz of Louisville
Google Review
- May 14, 2020
Rip off ! Replaced the lost key at an astronomical cost of 752 $ for my E350. Find some other dealer for your car issues if possible. Run
Response from the owner Replied: Mr. Ramachandran,Our records indicate that you are S. Matthews which may be an alias that you use. Unfortunately when all the vehicle keys are lost, the process to acquire replacement keys from the manufacturer entail much more effort and time along with removing the lost keys from the vehicles electronic record (in case they are found by someone other that yourself). Those processes increase the costs to restore the vehicle back to starting again. Thank you for the opportunity to get your vehicle operational again.Doug ShippService and Parts DirectorMercedes Benz of Louisville