DealerRater Review
- November 23, 2023
Very professional service from start to finish. Would recommend them to others. Visited from Cincinnati
DealerRater Review
- October 13, 2023
Sales person was great: Kevin Owens Experience overall was very well managed. Would use them again.
Google Review
- August 06, 2023
The team at Mercedes-Benz of Louisville is the absolute best. Namely, David, Cullen and Brandon are exceptional! It was a joy to work with all 3 of them. They were extremely helpful and thorough.
Google Review
- August 06, 2023
Response from the owner Replied: Hi Arnold, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 06, 2023
I am very satisfied with my experience at Mercedes-Benz. Milton Mundy is great to work with, patient with slow insurance transaction; and delivered my vehicle with a flourish!! Thanks.
Response from the owner Replied: Hi Patricia, thank you so much for your positive comments about Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 03, 2023
Thank you! Me and my wife appreciate all you done for us on fixing our car. We appreciated the help on the new warranty people as well
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 03, 2023
We bought a car from Damien and he was absolutely amazing to work with. Very professional and help us tremendously on anything we ask of him.
Response from the owner Replied: Hi Janet, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 03, 2023
Response from the owner Replied: Hi Gary, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 03, 2023
Wonderful place and friendly efficient service
Response from the owner Replied: Hi Carla, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- August 03, 2023
Brent did an excellent job making sure he gave us the right information what was going on with my car. He has good communication skills to get back with you when you is needed.
Response from the owner Replied: Hello Carslo, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 02, 2023
Guys really came thru for us in a tough situation. Really great staff especially Dan and Hunter in parts department.
Response from the owner Replied: Hi Aaron, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 02, 2023
Always take care of our Van great service and done on time,, great people and great dealership
Response from the owner Replied: Hi James, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- August 02, 2023
Very professional service. They addressed all of my vehicle maintenance issues promptly and efficiently. Added bonus, because of my busy schedule, they did not hesitate taking my vehicle to my location after repairs! Jeff was always available to keep me informed! Thank you.
Response from the owner Replied: Hi Doug, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 02, 2023
I had a super smooth experience at the MB Louisville dealership. All staff members were really friendly and helpful. Thanks to Kevin who helped us get the car we wanted in just a few hours. Amazing!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 01, 2023
Bryce was the best. Thanks so much!
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- August 01, 2023
Very courteous and quick service from Brett
Response from the owner Replied: Hi Diana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- August 01, 2023
Thanks to the Team for making this smooth and getting us what we wanted for out GLS !!
Response from the owner Replied: Hi Satish, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- July 30, 2023
Fantastic from start-to-finish. Eric was a pleasure to work with. He made the process painless and easy. Jeff finished strong getting me on my way in record time.
Response from the owner Replied: Hi Jonathan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- July 30, 2023
Great doing business with steve cherryVery professional and great knowledgeWe will be back
Response from the owner Replied: Hi Bob, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- July 30, 2023
Excellent service from Mercedes-Benz. Staff went out of their way to make sure my wait for my vehicle was enjoyable. Fast efficient service!
Response from the owner Replied: Hi Andre, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- July 30, 2023
Response from the owner Replied: Tracy, we really appreciate your positive review! We hope you have a great day!
Google Review
- July 29, 2023
Bobbie and the rest of the crew were great to me and very professional. They have a class A Sprinter service center, and I will definitely be back to get my sprinter serviced when I pass through Louisville again. Thanks so much.
Response from the owner Replied: Hi James, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 28, 2023
Response from the owner Replied: Kevin, thank you for the high star rating! We hope you have a great day!
Google Review
- July 27, 2023
I went to get my car serviced with Jeff. I enjoy the atmosphere around this placeI hsve bougjt about 15 cars ftom this staff.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience!
Google Review
- July 27, 2023
Response from the owner Replied: We're very sorry to hear that you had a bad experience with our dealership. We are genuinely interested in speaking with you to determine exactly what went wrong and how we might be able to restore your faith in our company. Our General Manager, Miller Warren, has left you a voice message and we hope you will return his call. You can reach him at 502-896-4411 ext. 61219 or via email at mwarren@mblouisville.com.
Google Review
- July 27, 2023
Response from the owner Replied: Hi Scott, thank you for the high star rating!
Google Review
- July 27, 2023
Response from the owner Replied: Hi Gene, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 27, 2023
Response from the owner Replied: Hello Constance, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 27, 2023
Response from the owner Replied: Hi Tom, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 27, 2023
My experience from the time I checked my car in for service to the time I picked it up was very pleasant and convenient.
Response from the owner Replied: Hi Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 27, 2023
Great service!!
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- July 20, 2023
The team at Mercedes Benz of Louisville was outstanding in the search for the right vehicle, in closing the deal, and in support of demonstrating new technologies.
Response from the owner Replied: Hi Kelley, thank you so much for your positive comments about Mercedes-Benz of Louisville! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Louisville!
Google Review
- July 20, 2023
Response from the owner Replied: Hello, thank you for the four star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 20, 2023
I had such an amazing experience buying my car at Mercedes-Benz. Milton helped me so much and made me feel like family, he was so happy for me and made my experience wonderful!
Response from the owner Replied: Hi Summer, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 20, 2023
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Google Review
- July 20, 2023
We had an awesome experience buying our Mercedes 300GLC! Our salesman, Efreme, was great and knowledgeable. The process was streamlined and efficient!
Response from the owner Replied: Hi Susan, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 20, 2023
Amazing service during the sales until you get to “Jeff” in finance who is so condescending and rude you walk away from the deal! I refused to be treated and spoken to like trash!
Response from the owner Replied: We’re very sorry to hear about your recent experience with our sales department. We did speak with you shortly after the experience to apologize and attempt to make things right. You verbally accepted the apology and the offer we made so we are surprised to see this review.
Google Review
- July 20, 2023
I never have one complaint when I’m there. They’re always extremely professional and prompt
Response from the owner Replied: Hi Sally, thank you so much for your positive comments about Mercedes-Benz of Louisville! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- July 20, 2023
Excellent- service advisor was excellent
Response from the owner Replied: Hi Sonny, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 20, 2023
Response from the owner Replied: Hello Modesta, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
Google Review
- July 20, 2023
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 20, 2023
Great experience. Only people i trust with my car.
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 13, 2023
I was in for a recall notice. They gave me a loner and had me out within 5 minutes. On pick up the car was cleaned and I was on my way I 5 minutes.Never had a problem with Mercedes Service.
Response from the owner Replied: Hi Gary, thank you so much for your positive comments about Mercedes-Benz of Louisville! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 13, 2023
Mercedes-Benz of Louisville services our Sprinters for our business. They are efficient, knowledgeable, and very friendly to work with. They help us keep our business running!
Response from the owner Replied: Hi Eden, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 13, 2023
Excellent service, top quality, work. Pricey, but you get what you pay for.
Response from the owner Replied: Hi Marcel, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 13, 2023
My representative, Blake, had an extremely high courtesy, kind, professional and patient demeanor in assisting me with my car repair. He was also devoted in working with my insurance agent to complete all necessary repairs. Working with him was a peachy cream experience, and l am highly...
Response from the owner Replied: Hi Verlina, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 13, 2023
Sarah was amazing! The service was exceptional and we truly enjoyed our experience (which isn’t always the case with car buying)! Highly recommend her!
Response from the owner Replied: Hi Rachel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Thanks again for the recommendation, and have an amazing day!
Google Review
- July 13, 2023
Great experience as always! Very accommodating with a loaner and super fast service!Thanks!
Response from the owner Replied: Hi Mike, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- July 13, 2023
Response from the owner Replied: Tracie, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 13, 2023
Well done, Stefano provided excellent service.
Response from the owner Replied: Hi Don, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 13, 2023
Response from the owner Replied: Hi Hunter, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 06, 2023
The work took a week longer than expected, however a loaner car was provided so I was not inconvenienced in anyway. It was covered under the warranty.
Response from the owner Replied: Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 06, 2023
Most helpful, understanding, and professional...overall a great experience, thank you!
Response from the owner Replied: Hi Thomas, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- July 06, 2023
Response from the owner Replied: Hi Meredith, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
SuperSúper
Response from the owner Replied: Hi Sol, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Detailed, professional and courteous...
Response from the owner Replied: We're very sorry to hear about your most recent experience with our dealership. We apologize for the delays that you mentioned and the parts in your trunk. We will do a better job going forward and get back to the level of service you have previously experienced. We appreciate your business and we thank you for the honest feedback.
Google Review
- July 03, 2023
Exceptional service
Response from the owner Replied: Hi Fred, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Love Mercedes Benz of Louisville! Great service, attentive and constant communication! Will definitely be back when I’m ready for a new car!
Response from the owner Replied: Hi Amanda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Response from the owner Replied: Hi Antonio, thank you for the high star rating! We hope to see you soon!
Google Review
- July 03, 2023
Great team with a wonderful reception.
Response from the owner Replied: Hi Janis, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
They did an excellent job and Jeff in service did a great job discussing my cars needs!! I will definitely come back.My car was clean and ran great!
Response from the owner Replied: Hi Katy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2023
Two week wait for loaner car. Never like this before.
Response from the owner Replied: We apologize for any inconvenience this may have caused. This is typically our busiest time of the year and we have a finite amount of loaner cars. We do our best to accommodate each customer’s needs on a first come first serve basis. We understand that no one likes to wait any longer than they have to.
Google Review
- July 03, 2023
Response from the owner Replied: Sherry, thank you so much for your high rating! We hope you have a great day!
Google Review
- July 03, 2023
Johny was great. Terrific service experience!
Response from the owner Replied: Hello Ryan, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- July 03, 2023
I had a very pleasant experience ...My sale Bryce did a outstanding job!!!
Response from the owner Replied: Hi Bill, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 03, 2023
Response from the owner Replied: Hi Peighton, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Response from the owner Replied: Hi Danna, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- July 03, 2023
My experience was incredible from the initial interaction to the finance process. The customer service provided by Bryce and Anirudh was unmatched compared to any other dealership. They are both very knowledgeable and go out of their way to make sure you are taken care of with no pressure at all...
Response from the owner Replied: Hi Vanessa, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 03, 2023
Response from the owner Replied: Hi Deloris, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
I knew going in to expect a long wait time for my service to be completed but Despite their internet being unexpectedly down for a number of hours, I felt well taken care of and kept informed on the progress of my multi faceted Sprinter Van service. The comfortable lounge and snacks and TV helped...
Response from the owner Replied: Hi Gail, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 03, 2023
Great facility and service.
Response from the owner Replied: Thank you for your business and the 5 star review!
Google Review
- July 03, 2023
Overall very satisfied! Everyone at the service center was extremely helpful, willing to go above and beyond to accommodate my needs. Would highly recommend.
Response from the owner Replied: Hi Sara, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 03, 2023
Response from the owner Replied: Hi Trent, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- July 03, 2023
Brent was super informative, and kept us up to date with the time till completion for our car. Very professional staff in the service department as well as extraordinary service by the mechanics.Thanks to everyone that put their touch on the project for us, we really appreciate your hard work.
Response from the owner Replied: Hi Philippe, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Very awesome service as always. They make any mx trip a pleasure from beginning to end
Response from the owner Replied: Hi Vicki, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
It was pleasant experience to buy a nice car with Jeff and Bryce.
Response from the owner Replied: Hi Eugene, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2023
Chris Seagul did a fabulous job, insuring all loose ends were completed to his & my expectations.
Response from the owner Replied: Hi John, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
As an introduction, I’m a longtime Mercedes Benz customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium for a quality product and quality service. But I actually expect very good service for premium cost.I...
Response from the owner Replied: We are very sorry to hear about your recent experience with our service department. We never want a customer to feel this way and we would like to speak with you to determine what we can do to restore your faith in our dealership. Our Service Manager, Chris Siegel, will be contacting you and we hope you will take a few minutes to speak with him. We apologize for the inconvenience and appreciate your feedback.
Google Review
- July 03, 2023
What a wonderful experience I had at MB of Louisville with Milton Mundy. He was so patient and accommodating.
Response from the owner Replied: Hi Carol, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Stopped in for routine maintenance. Fast and courteous service. My SUV was filthy as I really do use it for all terrain purposes; thanks for sending me out the door washed and shiny!
Response from the owner Replied: Hi Melissa, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2023
Great place to do business with salesman mr lambert very professional all of the staff excellent experience will tell all of my friends
Response from the owner Replied: Hi Patrick, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2023
Excellent, thorough, and super quick service. everyone gave exceptional customer service, especially Braedon!
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 03, 2023
Everything was done but I still have a distinct knock when taking off. Have talked to service and I will bring it back later. Otherwise everything was great.
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- July 03, 2023
Great sales and finance staff. Shea took great care of us
Response from the owner Replied: Hello Damian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 03, 2023
Excellent
Response from the owner Replied: Hello Joy, thank you; we appreciate your feedback! We hope you have a great day!
Google Review
- July 03, 2023
Response from the owner Replied: Hi Betty, thank you for the high star rating! We hope you have a great day!
Google Review
- July 03, 2023
Response from the owner Replied: Hi Alvio, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Response from the owner Replied: Hi Robert, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 03, 2023
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 03, 2023
Response from the owner Replied: Hi, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 03, 2023
Excellent Service”My experience purchasing a car from Mercedes-Benz of Louisville was excellent. I worked with Sales Agent through the entire purchase. He was fast to answer all my questions and helped out as much as he could. I was a little skeptical at first because I bought the car unseen and had...
Response from the owner Replied: Hi Aditya, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Thanks again for the recommendation, and have an amazing day!
Google Review
- July 03, 2023
Anytime we need genuine oem Mercedes parts, this is where we go. It's worth driving the extra miles.
Response from the owner Replied: Justin, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DealerRater Review
- June 21, 2023
As an introduction, I’m a longtime Mercedes Benz customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium for a quality product and quality service. But I actually expect excellent for premium cost. I...
Google Review
- June 03, 2023
Wendell Smith did an excellent job remaining patient while we decided on our choice of purchase. Kudos to Mr. Smith!
Response from the owner Replied: Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Louisville
Google Review
- June 03, 2023
Great service by sales and service staff.
Response from the owner Replied: Hi Charlie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2023
Incredible client focused experience from start to finish. Miller Warren and his team of professionals are committed to client satisfaction.
Response from the owner Replied: Hi Lenny, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 03, 2023
Quick service, good value
Response from the owner Replied: Hi Denver, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Google Review
- June 03, 2023
Response from the owner Replied: Hi Wollenczy, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Had a prior service issue and today the service was excellent and car was immaculate when I picked it up. Thank you correcting your mistaking and making it right.
Response from the owner Replied: Hi Holly, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Response from the owner Replied: Hi Connor, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 03, 2023
I had the best experience with buying my SUV. It was quick and Sarah did an amazing job. She listen to what I told her I wanted and needed.She showed me one vehicle and I feel in love.Financing rook about 5 minutesI couldn't be more pleased
Response from the owner Replied: Debbie, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 03, 2023
Jeff Asfahl, who has been our service coordinator for the past eight years, continues to provide superb customer service. Kudos!!
Response from the owner Replied: Hi Joe, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Excellent customer service! I am one who values good relationships and being a repeat customer.
Response from the owner Replied: Hi Anthony, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 03, 2023
Exceptional care and service from start to the end of our purchase.
Response from the owner Replied: Hi Sandra, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Google Review
- June 03, 2023
Got our daughter’s first car and had a wonderful experience with Bryce and Milton. Both of them went above and beyond to help us make this decision!
Response from the owner Replied: Hi Saleha, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 03, 2023
Bryce Johnson was of great assistance! Helped my family and I with all of our questions. I Will definitely be recommending him out to everyone I know. Great reliable service on his behalf.
Response from the owner Replied: Hi Roxana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- June 03, 2023
Streamlined, easy in and easy out experience. Always treated with respect and kept posted as to the progress of service. Highly recommended dealership and service department.
Response from the owner Replied: Hi Chris, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Google Review
- June 03, 2023
Excellent from all areas within Mercedes
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- June 03, 2023
We were there over an hour. Very niceHowever the recall was a bust. They couldn’t download the software. Drove 40 miles to get there plus bridge tolls. Total waste of time. Been nice to know before hand so we didn’t go.
Response from the owner Replied: We’re very sorry to hear that your recent service experience didn’t go as planned. Unfortunately there was a problem accessing the software from Mercedes-Benz that we could not have known about until we actually hooked your car up to the network. Again we are very sorry but we hope you can understand that the issue could not have been anticipated.
Google Review
- June 03, 2023
Respond correctly concerning appointments or any changes necessary. Communicate, communicate! On a recall, Mercedes-Benz should pay tolls, especially when they have messed up their appointments. It’s 140 mile trip only to find out you had not communicated internally, or proper times given to...
Response from the owner Replied: We're very sorry to hear about your recent experience with our service department. We would like the opportunity to speak with you about your visit in and effort to determine exactly what went wrong and how we might be able to restore your faith in our dealership. Unfortunately, we do not have anyone with your name in our database so we have no way to contact you. Please call 502-896-4411 and ask to speak with our Service Manager, Chris Siegel, or you can email him at csiegel@mblouisville.com. Thank you for your feedback and we look forward to speaking with you.
Google Review
- June 03, 2023
Efrem is a wonderful salesman! The whole experience was painless and easy
Response from the owner Replied: Hi Kristol, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2023
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Google Review
- June 03, 2023
Amazing service!
Response from the owner Replied: Hi Victoria, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- June 03, 2023
Response from the owner Replied: Hi Jonathan, thank you for the high star rating! We hope you have a great day!
Google Review
- June 03, 2023
Always a good experience. Friendly, respectful staff.
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 03, 2023
Bryce Johnson is an outstanding salesman took good care of me from the meet and greet I haven’t decided yet but I will make a purchase soon and he will be my salesman
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 03, 2023
Response from the owner Replied: Hello Katelyn, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2023
I was very impressed with the service I got there. It had not been my experience in the past. Colin Dunn my service coordinator was extremely patient and helpful as he walked me through every item on the print out. He was easy to talk to but the thing I appreciated most was that he was quick to...
Response from the owner Replied: Hi Kathy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Thorough, knowledgeable, friendly, and courteous staff. From the first hello on the phone to the end of the service day was a great experience. Shout out to the scheduler, Johnny at the garage desk, the and the gentleman who guided me into the garage with my honkin’ large sprinter van were...
Response from the owner Replied: Hi Chris, we are so happy to read such a great review about Mercedes-Benz of Louisville! We look forward to your next visit! Take care!
Google Review
- June 03, 2023
Always nice, helpful.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
professional, efficient and courteous
Response from the owner Replied: Hello Jon, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 03, 2023
Had a great time purchasing a one year old Lexus. Good price. Excellent vehicle. Easy to do business with. Recommended!
Response from the owner Replied: Hi Virgil, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Response from the owner Replied: Hi Jeni, thank you for the high star rating! We hope you have a great day!
Google Review
- June 03, 2023
Shea was an unbelievable salesman. Professional and highly knowledgeable.
Response from the owner Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2023
Amazing help and Hard working would love to work with them again
Response from the owner Replied: Hi Ryan, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 03, 2023
Service was performed timely!!! Great experience.
Response from the owner Replied: Hi Charles, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 03, 2023
Response from the owner Replied: Hi Samyu, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Response from the owner Replied: Hello Ashley, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2023
Bryce delivered great customer service. He is honest, upbeat and always positive. Mercedes you are lucky to have him as an employee and a mentor for junior members.
Response from the owner Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2023
Timely professional service for the 20k mile check up. Car returned squeaky clean.
Response from the owner Replied: Hello Laura, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 03, 2023
Response from the owner Replied: Hi Stan, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 03, 2023
We have a M B Sprinter 3500 Winnebago View RV and we live in rural western Kentucky, so no service nearby. The Winnebago community strongly recommended contacting Jonny Rodger's at Louisville MB. He was very knowledgeable and professional, I'll be coming back for all future service!
Response from the owner Replied: Hi John, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 03, 2023
Excellent customer service!! Everyone there made me feel special. I wili definitely tell all my friends that Mercedes of Louisville is the place to go.....Thank you all at Mercedes of Louisville.
Response from the owner Replied: Hi Jackie, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Google Review
- June 03, 2023
Fantastic experience! Fast, friendly, professional service from start to finish. Brought my S class in for a problem with remote key issue. Gave me an E class loaner. Reprogrammed both keys, replaced key batteries. All at no cost to me.
Response from the owner Replied: Hi Don, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- May 07, 2023
Cozy atmosphereAmbiente acogedor
Response from the owner Replied: (Translated by Google) Hello, we are very happy to have given you such a positive experience. We are always more than happy to help if anything else comes up. Take care!(Original)Hola, estamos muy felices de haberte brindado una experiencia tan positiva. Siempre estamos más que felices de ayudarlo si surge algo más. ¡Cuidarse!
Google Review
- May 03, 2023
I am very excited & pleased with my experience with Mercedes of Louisville & Mark. I was purchasing a car sight unseen & was extremely nervous with this process. Mark made me feel more comfortable & at ease with his friendliness & honesty. I can't Thank Mark & Mercedes of Louisville enough, I am...
Response from the owner Replied: Hi Wendy, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- May 03, 2023
Very good.....😃
Response from the owner Replied: Hi James, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Great experience Bryce is an awesome and knowledgeable salesman
Response from the owner Replied: Hi Devron, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Client oriented. Trustworthy. Excellent service in all fronts
Response from the owner Replied: Hi Juan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 03, 2023
Jonny Rogers was professional and authoritative, and allowed me to make decisions about what services were needed. I would have appreciated him spending a bit more time going over the check list at closing.I was disappointed that the Sprinter was not power washed. At such a quality dealership, I...
Response from the owner Replied: Hi Charlie, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- May 03, 2023
The service experience is overall good. The results of the service were not this good. While changing oil, they erased all my settings. Since then, contacts synchronization is not working. So I cannot use voice command to dial a contact. Trunk lowering is not working. This is the MOST important...
Response from the owner Replied: We’re very sorry to read about your recent experience with our service department. We would like the opportunity to get your concerns addressed as soon as possible in an effort to restore your faith in our dealership. Please call 502-896-4411 and ask to speak with Stacey Parks in the service department. You can also email her at sparks@mblouisville.com. Thank you for your feedback and your business.
Google Review
- May 03, 2023
Best place for your car to be serviced. Always rides better afterwards. Coffee and cookies selection always hits the spot.
Response from the owner Replied: Hi Robert, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
Google Review
- May 03, 2023
Hassle freeThe lounge was under renovation/construction. Expected a better, Lounge Service.
Response from the owner Replied: Hi Madhusudhan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!
Google Review
- May 03, 2023
Great first experience.
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
Response from the owner Replied: Hi Kaneshia, thank you for the high star rating! We hope to see you soon!
Google Review
- May 03, 2023
I Was in the market for a particular vehicle and this dealership had it on their lot. So I contacted the dealership and was connected with Sarah King (salesperson). I live in California and made travel plans to Kentucky to purchase the vehicle. Although it was over 2,000 miles away, Sarah made this...
Response from the owner Replied: Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 03, 2023
Their service department is always very responsive, professional and courteous. The technicians do a great job in a timely fashion.
Response from the owner Replied: Hi John, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 03, 2023
I had a great experience purchasing a car at this location. Sarah provided a great service.
Response from the owner Replied: Hi Serik, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
Service was detailed. My SUV runs great.
Response from the owner Replied: Hi Amy we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
My service experience was excellent,
Response from the owner Replied: Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
These people went above and beyond to make my used Mercedes Benz purchase a wonderful experience! Jeff, Sarah and Efrom have made this the best car purchase experience ever, and they have my business for life! Thank you - Miki
Response from the owner Replied: Hi Miki, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 03, 2023
Great service! Shuttle driver Stan was pretty awesome too!
Response from the owner Replied: Hi Yolanda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
I flew over from Kansas City to make a purchase and the experience was seamless from start to finish. Ask for Shea White!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 03, 2023
Excellent customer service and attention to details. Bryce had all the answers for my questions and helped me all the way. I would recommend Benz of Louisville and Bryce to everybody.
Response from the owner Replied: Hello Bonie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 03, 2023
Service was excellent!Prices are about 30% high
Response from the owner Replied: Hello Jim, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 03, 2023
The service upon arrival was comparable to the Ritz Carlton. I was greeted not by an aggressive salesperson but a friendly smile making me aware of the condiments and restroom accommodations. Overall I am impressed enough to say my next vehicle will most likely be purchased through Mercedes Benz of...
Response from the owner Replied: Hi Lenerd, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Louisville!
Google Review
- May 03, 2023
Amazing staff, never felt like I was being pushed to make a Choice. The whole place was clean. I seriously couldn’t have asked for a better experience. I worked with Mark I believe. He made me feel calm when I sat down. Buying a car is nerve racking but they made it a great experience.
Response from the owner Replied: Thank you so much for your kind words and this awesome 5 star review! We really appreciate your business and for mentioning Mark Gerber by name. We hope you are enjoying your new ride and we look forward to seeing you again when your car needs servicing.
Google Review
- May 03, 2023
Google Review
- May 03, 2023
First experience Bad experience.I scheduled a repair service for car recall (software update). But when I dropped the car I wasn't provided a replacement car to drive even though I questioned them.Worst of all I got my car back after 24 hours while I was told the service will last up to 4 hours.I...
Response from the owner Replied: We're very sorry to hear about your dissatisfaction with our service department. We'd like to speak with you regarding your visit and see what can be done to restore your faith in our dealership. Unfortunately, we do not have anyone with your name showing up in our database so we are unable to contact you. Please call 502-896-4411 and ask to speak with our Service Manager, Chris Siegel, or email him at csiegel@mblouisville.com.
Google Review
- May 03, 2023
Response from the owner Replied: Hi Bob, thank you for the high star rating! We hope you have a great day!
Google Review
- May 03, 2023
Everything went easy and smooth. Loaner process was quick and effortless.
Response from the owner Replied: Hi Crystal, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- May 03, 2023
Great service. They go above and beyond to ensure your vehicle is fully repaired.
Response from the owner Replied: Hi John, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Look I don’t get upset it takes a lot for me to write a bad review.Save yourself a headache and buy elsewhere.From the seller, to the finance guy who can’t get paperwork filed in a timely manner that also lies about paperwork filled and makes comments like he pushed your paperwork without your...
Response from the owner Replied: It's unfortunate that you have chosen to do another 1 star review. Forgive our GM if he is not interested in engaging with someone who accused the dealership of fraud by somehow including an extended warranty in your purchase without your knowledge. We have your signature on FOUR pieces of paper confirming that you were aware of the extended warranty that you purchased. One signature on the buyer's order disclosing it, one on the bank contract disclosing it, one on the extended warranty document itself, and one on the form disclosing the products you were offered, accepted, and declined. Anyone who reads this review should also know that, at your request after the fact, you were issued a full refund after you chose to cancel the warranty. More importantly, they should know that after it was cancelled and the refund issued, you asked the General Manager to GIVE you the warranty for free.
Google Review
- May 03, 2023
The staff were definitely professional, greeting you has you entered the facility.
Response from the owner Replied: Hi Gayle, thank you so much for your positive comments about Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Great service in a timely fashion.
Response from the owner Replied: Hi Don, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
I’ve purchased many cars over the years - Bryce Johnson is by far the easiest and most knowledgeable person to work with. Bryce went above and beyond to make everything go smoothly! The car is now mine =)
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 03, 2023
wonderful experience
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Great experience!
Response from the owner Replied: Hi Hollie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
Very very professional
Response from the owner Replied: Hi Eugenio, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
I had an excellent experience at Mercedes Benz of Louisville. My representative Eric Torsch, was the most knowledgeable, experienced and courteous person I’ve experienced, he made the deal happen. My family will certainly be purchasing cars from Eric in the future. Thanks Eric!
Response from the owner Replied: Hi Buddie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Louisville! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2023
The best personal service I have ever experienced in an automotive vehicle purchase. Todd made my purchase process the easiest, pain-free ever. I will definitely call Todd for my next automobile purchase!
Response from the owner Replied: Hi Robert, thank you so much for your positive comments about Mercedes-Benz of Louisville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Very helpful shop! Even though i didn’t buy a car, Salesman Bryce was very helpful and helped me fix the Bluetooth on my car! Definitely will be back to buy a car !
Response from the owner Replied: Hi Nigara, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- May 03, 2023
Bryce Johnson was an excellent salesman! Got me exactly what I was looking for and was straight forward through the process.He approached me with a positive attitude and kept a smile on his face. I recommend future shoppers to look for Bryce.
Response from the owner Replied: Hi Johnathan, thank you so much for your positive comments about Mercedes-Benz of Louisville! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 03, 2023
Bryce was phenomenal I couldn’t get approved but I would only buy a car from him if I could great service and the follow up was consistent even after I couldn’t get approved hope to be back soon so I can purchase
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Response from the owner Replied: Hi Carman, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 03, 2023
Response from the owner Replied: Hi Roy, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 03, 2023
We thoroughly enjoyed our experience with Eric, Jeff and Van during the process of selecting and purchasing our new vehicle. Thank you
Response from the owner Replied: Hi William, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Response from the owner Replied: Hi Bridget, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Great experience. Would highly recommend working with Jeff A. Very easy to work with and very accommodating.
Response from the owner Replied: Hi Boris, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!
Google Review
- May 03, 2023
We purchased our Mercedes from Bryce and had an amazing experience. Highly recommend!
Response from the owner Replied: Hi Melissa, thank you so much for your positive comments about Mercedes-Benz of Louisville! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 03, 2023
This is what I was always hoping for in a car dealership. Good communication with all options explained. Thank you.
Response from the owner Replied: Hi Barry, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Google Review
- May 03, 2023
Great job, professional staff!
Response from the owner Replied: Hi Jerry, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
Google Review
- May 03, 2023
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 03, 2023
I scheduled standard service at Mercedes of Louisville for my SUV. The service experience at this dealership was great. Thanks Ed! Expensive (which I expected) but the intake and text feedback tool was excellent. Also a shout out to the shuttle service. My driver Blandon was very kind and helpful...
Response from the owner Replied: Hello Kierie, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Google Review
- May 03, 2023
MBLOU makes car maintenance easy and convenient from scheduling to pick up. Their customer service compares to none! I just wish I lived within the pick up service radius.
Response from the owner Replied: Hi Angela, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- May 03, 2023
Response from the owner Replied: Hi Daniel, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2023
Great service by Mr. Miller and crew, excellent service department
Response from the owner Replied: Mildred, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 03, 2023
Excellent sales and service. All-Star team of professionals
Response from the owner Replied: Hi Harold, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- April 03, 2023
Response from the owner Replied: Hi Sean, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 03, 2023
World class. Second to none
Response from the owner Replied: Hi Jason, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Google Review
- April 03, 2023
Response from the owner Replied: Hi Pragna, thank you for the high star rating! We look forward to your next visit! Take care!
Google Review
- April 03, 2023
Very good service and very nice the people
Response from the owner Replied: Hi Eugenio, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2023
The staff was nice and helpful.
Response from the owner Replied: Hi Mary, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We look forward to your next visit! Take care!
Google Review
- April 03, 2023
I just want to share how thankful I am for Bradon and Ethan in the service department. I had an issue with my tire, which was not even a Mercedes brand, but pulled in on a Saturday morning in desperation to try to get it fixed so I can make a soccer tournament. Braden was extremely kind and offered...
Response from the owner Replied: Hi Cary, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2023
Great customer service!! Efficient and timely. Blake, you rock!!!
Response from the owner Replied: Hi Jackita, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2023
Response from the owner Replied: Hello Jerry, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2023
Great facility with Great people. Top notch dealer.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- April 03, 2023
Paid $4100 to get my car fixed. Drove it home. 3 hours later I decided to put my car in the garage...car wouldn't start.
Response from the owner Replied: We’re wry sorry to hear about your recent experience with our service department. We’d like to speak with you to find out more about your visit and see what can be done to restore your faith in our dealership. We do not have anyone with your name in our database so we have no way to contact you. Please call our Service Manager, Chris Siegel, at 502-896-4411 ext. 61298 or csiegel@mblouisville.com. Thank you for your feedback.
Google Review
- April 03, 2023
Fantastic experience and excellent service!I took my Mercedes 2011 C63 in for service and repair work and the team really went above and beyond. I was treated like a rockstar and every member of the team was polite, engaging, and very professional.The details:1. I did not have to wait long for an...
Response from the owner Replied: Hi Beau, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2023
superior service long after the sale.
Response from the owner Replied: Hi Jeff, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2023
Very polite, professional and efficient. The service personnel completed the recall repair in less time than I expected.
Response from the owner Replied: Hi Robert, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 03, 2023
A very pleasant experience the entire process! Jop well done!Thank You!
Response from the owner Replied: Hi Ron, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2023
I scheduled my A1 service, added a few additional expenses, including a pair of tires. MB of Louisville sent me a $150 credit for services, when I tried to use the discount, the advisor saidthe wrong VIN was on the offer and would not accept it. My name and address were correct, its the only...
Response from the owner Replied: We’re very sorry to hear about your recent experience with our service department Robert. We’re not exactly sure how that happened but we will be happy to honor your coupon. Please contact Stacey Parks at 502-896-4411 ext. 61212 and she will be able to assist you.
Google Review
- April 03, 2023
Had an amazing experience buying a C300 from Todd Cherry. He was super professional, answered all of my (many) questions, and went out of his way to accommodate my schedule. Everyone at the dealership couldn’t have been nicer or more helpful.
Response from the owner Replied: Hi Steve, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 03, 2023
Devin Payne was excellent to work with and made the experience easy and enjoyable.
Response from the owner Replied: Hi Ashley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- April 03, 2023
Sarah was my sales associate. She keep me informed and was very helpful along the way. Customer service was excellent.
Response from the owner Replied: Hi Jonathan, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- April 03, 2023
I took my vehicle in for service because engine light was on. My sirus radio station was changed and the aircondition was on when I received my car. To me it indicates the technician had been in my car with the radio on and aircondition at some point of during service.
Response from the owner Replied: Hello Patricia, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 03, 2023
Courtesy, friendly, respectful…awesome place to shop and buy a vehicle! Eric Torsch was really great to work with!
Response from the owner Replied: Hi Peri, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2023
Response from the owner Replied: Hi Del, thank you for the high star rating!
Google Review
- April 03, 2023
Response from the owner Replied: Hello Quinn, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2023
Johnny is amazing. Extremely knowledgeable and helpful. Great work!
Response from the owner Replied: Hi John, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Louisville. We hope you have a great day!
Google Review
- April 03, 2023
Great service with great communication
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2023
Best experience with a car dealership I've had. Bought a trade in but it had a leak. No questions asked brought me a loaner car that was twice as much as my car and fixed it even though it was a buy as is and over the warranty thank you Mercedes Benz of Louisville will be back in the future and...
Response from the owner Replied: Hi Jason, We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2023
Response from the owner Replied: Hi Maria, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2023
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- April 03, 2023
Response from the owner Replied: Hi Chris, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 03, 2023
Professionalism second to none the transaction was the easiest I have ever experienced
Response from the owner Replied: Hi Mitch, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 03, 2023
I can’t believe how Braedon at Mercedes Louisville came to my rescue! I was In the middle of a cross-country road trip, by myself, and hydroplaned into a ditch causing damage to my (thankfully) still drivable car. After a frantic call to the nearest Mercedes dealership, how lucky I was to have...
Response from the owner Replied: Meredith, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 03, 2023
Very courtesy and very helpful and polite was our first time dealing with them and look forward to doing business with them again.
Response from the owner Replied: Hi Billu, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- March 30, 2023
I would it buy a vehicle here. Brandon in finance is likely to slip in additional fees and warranties. If you catch this in time you can get refunded but be warned they will try to lose your paperwork. And lie saying a check is on its way when they never once even submitted your paperwork or checked...
Response from the owner Replied: We’re very sorry to hear about your dissatisfaction with our dealership. We’re also a little confused about your claim that additional fees and warranties were added without your knowledge. All fees and aftermarket products are clearly itemized on the buyer’s order and finance contract which require your signature of approval. Your signature is also required on the product forms themselves. There is also an additional form showing the products that were offered to you and which ones were accepted and declined that requires your signature as well.We sincerely apologize for the delay in getting your license plate and refund back to you and for the lack of follow up.