Google Review
- April 21, 2024
Google Review
- April 18, 2024
Everything was great from start to finish. Lino is a pleasure to work with.
Google Review
- April 11, 2024
So, I bought a certified preowned AMG 63S at another dealership. At the time of purchase, I added the wheel and tire insurance and was told it would be honored at all Mercedes Benz dealerships. I guess no one told Benzel bush of Englewood about this, because when I got a flat last week and brought...
Google Review
- April 11, 2024
Great parts department
Response from the owner Replied: Thank you! We look forward to assisting you in the future.Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- April 10, 2024
Went to lease a new car and had an outstanding experience with no problems. Jieun was such an efficient account representative who helped me with an easy transaction. She was super communicative, welcoming, and thoughtful which led to an amazing experience overall. Moreover, the whole environment...
Response from the owner Replied: Thank you so much for your glowing review! We're thrilled to hear that Jieun provided you with exceptional service and made your car leasing experience easy and enjoyable. Providing outstanding service is what we strive for, and we're delighted that Jieun's efficiency, communication, and thoughtfulness contributed to your positive experience.Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- April 10, 2024
I very much enjoyed the excellent service by Laura and Lou especially. Lou particularlygave me detailed information which helped me to make the best choices and right decision. The whole team is friendly, respectful and care for detail. As for the car, I am super happy with the choice I made....
Response from the owner Replied: Thank you for your wonderful review! We're delighted to hear that Laura and Lou provided you with excellent service, going above and beyond to ensure you had all the information you needed to make the best decisions. Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- April 09, 2024
Purchased my E63s AMG here, the car was (unknowingly to me) repainted, it also took me MONTHS to receive title on this car. Never buy cars in Jersey, I learned they have very loose car sale laws. Especially Benzel Busch, as a Mercedes dealer I would of thought that they stand to high ethical values,...
Google Review
- April 09, 2024
Superb white glove customer service! Great stock selection and a fantastic professional team.
Response from the owner Replied: Thank you for your fantastic review! We're thrilled to hear that you received superb white glove customer service during your visit. Providing exceptional service is what we strive for, and we're delighted that our team's professionalism and attentiveness made your experience memorable. Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- April 04, 2024
Response from the owner Replied: Thank you for the 5 star review!
Google Review
- April 04, 2024
Thank you to our incredible Mercedes-Benz Account Representative Jieun Chun located at Benzel-Busch in NJ! With her outstanding service and expertise, buying our truck was an absolute pleasure. Jieun elevates your experience with glamour and class- she's here to make your journey exceptional!
Response from the owner Replied: Thank you for your wonderful review! We're delighted to hear that Jieun Chun provided you with outstanding service and expertise during your truck purchase.Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- April 03, 2024
Doug was extremely professional. The whole buying experience was super smooth definitely will recommend to my friends and family
DealerRater Review
- April 03, 2024
Always a pleasure working with Joe Herman and Orlando Dranguet; they go above and beyond to make every aspect of the buying process smooth and enjoyable !
DealerRater Review
- April 02, 2024
I want to express my gratitude to my amazing Mercedes Benz Account Representative, Jieun Chun, Benzel-Busch, Englewood NJ. Her outstanding service and expertise made buying my truck a pleasurable experience. Jieun is dedicated, genuine and her services are unmatched, highly recommend!
DealerRater Review
- March 30, 2024
They have excellent services with efficient staff. I like that they tend to have more inventory than other dealers.
Google Review
- March 29, 2024
Response from the owner Replied: Thank you for the 5 star review!Best Regards,Michael Hillmhill@benzelbusch.com
Google Review
- March 28, 2024
Michell great salesman
Response from the owner Replied: Thank you for the 5 star review!Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- March 28, 2024
highly recommended to family and friends. it was great experience and thanks for all your help.
Google Review
- March 23, 2024
Great service
Response from the owner Replied: Thank you!
Google Review
- March 21, 2024
Terrible, very rude. Lost a customer. Hung up on me so my husband called next and same. All we did was ask if a specific vehicle was available. You missed out on a serious buyer. Iā€™ll stay local and just wait :) * check my reviews only love .. not here unfortunately
Response from the owner Replied: We are deeply disappointed to hear about your recent experience with our dealership. Please accept our sincere apologies for the unprofessionalism and rudeness you encountered during your inquiries about a specific vehicle.Providing exceptional customer service is of utmost importance to us, and it is unacceptable that you and your husband were treated with anything less than courtesy and respect. We understand the frustration and disappointment this must have caused, and we regret that we failed to meet your expectations.Your feedback has been shared with our management team, and we will be conducting a thorough review of our customer service procedures to ensure that situations like this do not happen again in the future. Please know that we take your concerns very seriously, and we are committed to making the necessary improvements to regain your trust.We sincerely apologize for any inconvenience or frustration caused, and we truly regret losing you as a potential customer. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly.Once again, we apologize for the disappointment you experienced, and we appreciate your feedback as it helps us improve our services.Best regards,Michael Hillmhill@benzelbusch.com
Cars.com Review
- March 21, 2024
Service department misdiagnosed issues twice. First time, costed me 2k for repair but it did not resolve my carā€™s noise. Then a second diagnostics costed $600 discovered a different problem. This fix involves replace the steering track and will cost 5k. To make a smart decision, I got another...
DealerRater Review
- March 21, 2024
It was a pleasure to work with Jieun Chun. She friendly, warm, knowledgeable and professional.
Google Review
- March 20, 2024
This review is directed towards Service Advisor, Tim TorrellAfter reading several negative reviews, I feel a sense of validation for my experience during my visit on 3/19/24. I called in early that morning because my engine light came on a few days prior causing my car to misfire. My car felt...
Response from the owner Replied: We're deeply sorry to hear about your disappointing experience during your recent visit to our dealership. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share your concerns.We understand the frustration and inconvenience caused by the unexpected malfunction of your vehicle, and we sincerely apologize for any lapses in our service that compounded your stress. Providing exceptional customer service is our top priority, and it's disheartening to learn that we fell short of your expectations.Please know that your experience does not reflect the level of service we aim to provide, and we're committed to making things right. We would greatly appreciate the opportunity to speak with you directly to discuss your concerns further and work towards a resolution.Once again, we apologize for the distress caused, and we thank you for bringing this matter to our attention. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Michael Hillmhill@benzelbusch.com
DealerRater Review
- March 19, 2024
Talia Colananni was pleasant to work with and provided constant updates on the manufacturing and shipping of our new MB. She was a pleasure to work with and made the process extremely easy. She even delivered the car!
Google Review
- March 16, 2024
Great service, Joanne Fuentes was my sales assistant and she made all the process fast, smooth and helped me out to get the best deal for my Mercedes lease.
Response from the owner Replied: Thank you for sharing your experience with us! We're thrilled to hear that you received great service and that Joanne Fuentes provided you with exceptional assistance during your Mercedes lease process. Ensuring a fast and smooth experience while securing the best deal for our customers is always our goal, and we're delighted that Joanne exceeded your expectations.Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- March 16, 2024
She was polite and fast in processing making our first Mercedes benz purchase very smooth and enjoyable
DealerRater Review
- March 13, 2024
Great experience, but next time the sales representative is going on vacation, I will wait until he or she returns to complete the purchase. When other sale representatives get involve, it is not the same. So, my recommendation is when someone is going on vacation, they should not be attending to...
DealerRater Review
- March 08, 2024
She is very kind and friendly but also highly skilled.ā€ Sheā€™s excellent great professional
DealerRater Review
- March 08, 2024
Louis Gallo is my hero. He is a high powered salesman and did everything he said he would and I will continue to buy vehicles from him.
DealerRater Review
- March 08, 2024
I was BMW customer now i am Mercedes Benz customer because Jieun Chun my sales lady help me to get me G63. Amazing experience
DealerRater Review
- March 04, 2024
We received an excellent service from the dealership and wonderful support from the sales staff!
Google Review
- February 29, 2024
A special shout out and large Thank you to my very longtime GO TO salesman @LouGallo @benzelB for getting me into my new lease and finding me a black car. And Thank you Chris for making the paperwork process easy! #longtimeclient @lindaslistdiningoutnj
Response from the owner Replied: Thank you so much for your kind words and for choosing Benzel-Busch as your trusted dealership! We're thrilled to hear that Lou Gallo provided you with exceptional service and helped you find the perfect car for your new lease!
Google Review
- February 29, 2024
Response from the owner Replied: Thank you for providing us with a 5 star review!
Google Review
- February 29, 2024
Very dishonest place I wouldn't recommend them to anyone
Response from the owner Replied: We are truly sorry to hear about your negative experience with our dealership. Your feedback is incredibly important to us, and we regret that we fell short of meeting your expectations.At Benzel-Busch Mercedes-Benz, honesty and integrity are values we hold in high regard, and it is concerning to hear that you felt our dealership was dishonest. We take allegations of dishonesty very seriously, and we assure you that we will be investigating this matter thoroughly to address any concerns and make the necessary improvements.Best Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- February 28, 2024
Jieun Chun was very professional and patience.The whole transaction was very smooth.I had great buying experience.Very satisfied
DealerRater Review
- February 24, 2024
Great service , patience and support by my salesperson and staff, bought a used car yet felt treated like I was buying a Maybach , A true cut above all the dealers I visited prior,
DealerRater Review
- February 23, 2024
My fiance and I just had a wonderful experience leasing our first car together! Our Sales Consultant, Jieun, was a perfect match for us and it was abundantly clear from the get-go why she was awarded Consultant of the Year in 2021. Jieun asked all the right questions and not only found us our dream...
Google Review
- February 22, 2024
Poor customer service..service tech john was no help..unnecessary expensive
Response from the owner Replied: We are deeply sorry to hear about your disappointing experience with our customer service and service technician, John. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or frustration caused.Additionally, we understand your concern about the cost of our services. We strive to provide transparent pricing and ensure that our customers receive fair value for the services they receive. We apologize if you felt that our services were unnecessarily expensive, and we will take your feedback into consideration as we review our pricing structure.If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We are committed to making things right and regaining your trust.Once again, we apologize for any inconvenience or frustration caused, and we appreciate your feedback as it helps us improve our services.Best Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- February 20, 2024
Yusef was very knowledgeable and explained all the details. All of my concerns were addressed with satisfactory. He delivered on all promises.
DealerRater Review
- February 19, 2024
Jieun was the absolute best! She was so gracious and attentive to every question and detail. She got us into the perfect vehicle and showed us all the features and benefits and was very efficient and deeply knowledgeable. We are loyal customers for life. 10 stars!!
DealerRater Review
- February 19, 2024
I've been to multiple Benz dealerships in Tri-State area shopping for a new car and they've all been sales associates coming out of a cookie-cutter. shiny suits, confident and looking-down-on-you attitude, telling you what you need and what you should get without listening to your needs first. Then...
DealerRater Review
- February 19, 2024
I been almost more than 10 years Mercedes customer. I Love it . I am getting another one. Jieun Chun my sales women.
DealerRater Review
- February 18, 2024
One of the worst dealerships for service. Never available and is slow at responding to schedule any appointment
DealerRater Review
- February 18, 2024
This dealership made my purchase easy and worry free. The best part is having the vehicle delivered to you!!
DealerRater Review
- February 17, 2024
Best dealer ever in my life. I will do with her next time also for sure
Google Review
- February 15, 2024
Response from the owner Replied: Thank you for providing our Dealership with a 5 star review!
Google Review
- February 15, 2024
Wonderful experience. Doug is a great salesman. Beautiful showroom.
Response from the owner Replied: Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Doug Ryan provided you with excellent service and made your visit to our showroom enjoyable. Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- February 15, 2024
Worst customer service by far out of all dealers Iā€™ve been to
Google Review
- February 15, 2024
Great service
Response from the owner Replied: Thank you!
Google Review
- February 15, 2024
DealerRater Review
- February 14, 2024
I'm extremely lucky to have met her. When the car speaker had a problem and came to the service, she quickly solved the problem with me. She gives the best treatment to her customers. You are so luck to have her as your team.
Google Review
- February 09, 2024
Iā€™ve been dealing with my salesman Giovanni for years the personal service and his staff are outstanding. They always look for the car thatā€™s just right for you with great prices
Response from the owner Replied: Thank you for your continued loyalty and for sharing your experience with us! We're delighted to hear that Giovanni and our team have consistently provided you with outstanding service over the years. Our priority is to ensure that each customer finds the perfect car at a great price, and we're thrilled that Giovanni and his staff have been able to meet your needs.Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- February 09, 2024
Ms. Chun is the kindest and most professional person I've ever met. She is the best.
Google Review
- February 09, 2024
Very disappointed that after purchasing several Mercedes from this dealership including a G63 they still wanted to charge $30k over MSRP after a 2 year waiting list and deposit. Not the type of customer satisfaction one would expect from Mercedes.
DealerRater Review
- February 07, 2024
She is amazing. Iā€™ve met 5 different Mercedes sales person. However she provided the best service of my life.
DealerRater Review
- February 06, 2024
Very pleasant experience overall. Yusuf Simsek was awesome and exceeded my expectations. He is very knowledgeable indeed and made the overall experience even better.
Google Review
- February 05, 2024
Perfect place! Very attentive service, the staff will be able to fulfill all your wishes, of course for your money! Thanks Peter!
Response from the owner Replied: Thank you so much for your kind words and for choosing us for your automotive needs! We're thrilled to hear that you had a perfect experience and received attentive service from our staff. Your satisfaction is our top priority, and we're delighted that Peter was able to assist you effectively.Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- February 05, 2024
This is my first Mercedes Benz. I was BMW customer however I am getting new 2023 GLS580. OMG I love my vehicle and I Love my salesperson. She gave me excellent service. We will be back.
Google Review
- February 03, 2024
Find another Mercedes dealer- even if itā€™s further away. Customer service is awfully poor, as described in many other reviews.
Google Review
- February 03, 2024
Response from the owner Replied: Thank you for providing our Dealership with a 5 star review!Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- February 02, 2024
Response from the owner Replied: Thank you for the 5 stars!!Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- January 31, 2024
Everyone was so professional. Our sales agent was knowledgeable about the vehicle and very personal. We had a great test drive and an overall great experience.
Google Review
- January 31, 2024
The people here are kind, and the assistant was very direct with me, and answered my questions
Response from the owner Replied: Thank you for sharing your experience with us! We're delighted to hear that you found our team to be kind and our assistant to be direct and helpful in answering your questions. Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- January 28, 2024
Iā€™m a proud owner of a new Mercedes lease that I have purchased from Benzel Busch - Englewood. My sales consultant Robinson was very professional & catered to my needs offering different options openly with no pressure. If anyone is in the market for a Mercedesā€™, ask for Robinson at Benzel Busch...
Response from the owner Replied: Thank you so much for sharing your positive experience with us! We're thrilled to hear that Robinson provided you with professional service and catered to your needs without any pressure. Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- January 28, 2024
Nice service, nice people!
Response from the owner Replied: Thank you for your kind words!
DealerRater Review
- January 27, 2024
She was extremely professional and friendly. I would definitely choose her again next time. It was a wonderful experience.
DealerRater Review
- January 27, 2024
Jiuen was excellent to work with and maintained great communication throughout the entire process. Sal was fantastic and they both go above and beyond for their customers! I would highly reccomend!
DealerRater Review
- January 26, 2024
Financial explanation was not good and I am still waiting for a refund on my first month's lease payment.
DealerRater Review
- January 24, 2024
Great service from Mike, weā€™ll go back when itā€™s time for a new lease
DealerRater Review
- January 24, 2024
Amazing experience. My consultant walked me through everything so smoothly and efficiently. No game, she will find the best match for you. Didnā€™t know if this could be done so easily. Amazing!
DealerRater Review
- January 22, 2024
The car is amazing, I love the color and also she did take care me with pricing as well !
DealerRater Review
- January 19, 2024
Jieun was amazing. I went in there and felt super welcomed and got a car almost instantly. She was kind and efficient. Would recommend her to anyone looking for a car.
Google Review
- January 18, 2024
Lamont was very helpful and informative
Response from the owner Replied: Thank you for your feedback! We're delighted to hear that Lamont provided you with helpful and informative service. Ensuring our customers have a positive and informative experience is our priority, and we're thrilled that Lamont was able to assist you effectively.Warm Regards,Michael Hillmhill@benzelbusch.com
Google Review
- January 18, 2024
Response from the owner Replied: Thank you for the 5 stars!
DealerRater Review
- January 18, 2024
When we step in we were about to leave cause no one was asking if we need help as soon as we reach to exit a guy ask if we being help and from there it went up hill everyone is really nice .my sales rep take her time with me even thou i was confused on which car i need she was very patience. Thanks...
DealerRater Review
- January 17, 2024
My sales Women Jieun Chun. This is My 4times getting from her. She takes care me all the time. She's Amazing if you need Mercedes go find her she will take care you like family Thank you Jieun
DealerRater Review
- January 16, 2024
This was my first Mercedes purchase and this dealership and Talia in particular were just awesome to deal with.
Google Review
- January 13, 2024
My review is overdue, mainly because I could care less about giving them my time of day to write oneā€¦ but since I am in the process of selling the car that I ultimately did not buy from them (because I had found the same car sold to another private dealer) let me do my due diligence and warn...
DealerRater Review
- January 13, 2024
Cole was wonderful. Very professional and made this process much easier than expected. I will highly recommend him to my friends and family who are looking to buy a Benz.
DealerRater Review
- January 13, 2024
Excellent service. and very quickly very pleased service. and very fast, very pleased, I would return on another occasion to choose them and also recommend them.
Google Review
- January 12, 2024
The whole experience was exceptional. David Nieves was a pleasure to deal with. Like the coffee machine!!
Response from the owner Replied: Hello John pellegrini, we appreciate the kind review!
Google Review
- January 12, 2024
Response from the owner Replied: Thank you for the 5 star review! Warm Regards,Michael Hillmhill@benzelbusch.com
Yelp Review
- January 11, 2024
What a disgrace they are at this dealership, I purchased my car there and had two set of tires ( winter/summer tires) I had the winter ones on at time of purchase and they were going to hold my summer tires.when I went back to retrieve the tires they told me they lost them and would not replace...
Google Review
- January 10, 2024
DealerRater Review
- January 10, 2024
This is my second time buying Mercedes from her. I will follow her anywhere she goes
DealerRater Review
- January 08, 2024
She was so nice and best to me thank u so much next time i come back
Google Review
- January 07, 2024
Jay Lee is my rep. He is the best person to work with! Highly recommend!!!
Response from the owner Replied: Thank you for your feedback! We're thrilled to hear that Jay Lee provided you with excellent service and that you had a positive experience working with him. Your recommendation means a lot to us, and we truly appreciate your support. Warm Regards,Michael Hillmhill@benzelbusch.com
DealerRater Review
- January 06, 2024
This is my first Mercedes-Benz. I am so excited šŸ˜Š Jieun Chun help me everything what I need. I will be back for her. Thank you
DealerRater Review
- January 06, 2024
I always bring my cars to Benzel-Busch for service but this is my first time leasing a car from them. I went there on a weekend right before the year-end without having an appointment yet Jieun Chun took good care of me and my car needs. She presented several lease options and prices transparently.
DealerRater Review
- January 04, 2024
We have been working with Orlando at Benzel-Bush for almost 25 years. This number speaks for itself. Every time, we have had the best end-to-end experience. Orlando's professionalism and customer-centric aptitude are what keep us coming to Benzel-Bush for all our vehicle-related needs. The...
Google Review
- January 03, 2024
Google Review
- January 01, 2024
Beware of this dealership and of Michael Ehrlich. RUDE DISRESPECTFUL WILL SWEET TALK AND MAKE PROMISES AND NOT FOLLOW THROUGH JUST TO MAKE $$$. I started my search for a car early in the summer. When I was told a quote for the PO I was told I could remove the tire and wheel protection at the time of...
Google Review
- December 30, 2023
Excellent care and serviceExcelente atenciĆ³n y servicio
DealerRater Review
- December 29, 2023
Jieun has been very helpful and supportive in searching for a new car and i would like to continue to working with her in the future!
Google Review
- December 28, 2023
DealerRater Review
- December 28, 2023
Amazing customer service. Thank you, Jieun for all your help in getting us i to a Mercedes SUV!
Google Review
- December 27, 2023
Google Review
- December 27, 2023
Yelp Review
- December 26, 2023
Very deceptive, lied about multiple things, reached out to the Benzil-Busch people and nothing but but crickets, a very dishonest organisation
Google Review
- December 25, 2023
Got my new car from Benzel and Busch. Joanne is patient, responsive, professional, and yet very personable. I put down the deposit and factory ordered the GLE in April/May when dealer started to take orders for the new model year. Since then, it was then a very, very long process from MSRP release,...
Google Review
- December 23, 2023
Mercedes Benz one of the best cars in the world, And I don't have to say a lot about that German beauty, Just wanna say the customer service there was Awesome, Me and my wife we didn't wait long to meet with a sales person to show us the desired car, Great place to get your Mercedes if you are one...
Google Review
- December 23, 2023
Loved, a day before Christmas, they did my car service, quik and nice job . Strongly Recommended
Google Review
- December 22, 2023
Google Review
- December 21, 2023
Great place to buy a car. Ask for Rich Palm
Response from the owner Replied: Hello Rocco Santomenno, thank you for the kind words and review!
DealerRater Review
- December 19, 2023
My 6th car from this dealership since 2009. Always treated with courtesy and respect. Giovanni is the reason we keep coming back!
Yelp Review
- December 19, 2023
i Bought all of my cars here since 1990. i was driving their loaner car. Someone hit the loaner car. The dealership started treating me differently. I needed their information on their insurance. They would not answer my emails or phone calls. I ended up getting hung up on by my advisor. I am told i...
Yelp Review
- December 17, 2023
last summer my S class MayBach battery died when I was playing golf at Alpine Country Club and this dealership sent a repair service truck, THANK YOU.
Google Review
- December 16, 2023
DealerRater Review
- December 16, 2023
Jieun was a pleasure to work with. Once she knew what I was looking for, she made it happen. The entire staff at Benzel Busch in Englewood is friendly, and professional.
DealerRater Review
- December 16, 2023
Jieun is a pleasure to work with. She goes above and beyond to deliver exceptional customer service.
Google Review
- December 15, 2023
If you want top service at Benzel Busch. ASK FOR Lamont Saunders. The man is always on point heā€™s accommodating very knowledgeable and most importantly heā€™s a respectful person! I just grabbed a GLE and GLC SUV this week and the process was a piece of cake. Thanks again Mr.Saunders
DealerRater Review
- December 13, 2023
Jieun. Sheā€™s amazing and helpful to get me new vehicle. Thank you I will come back for her. Best of best
Google Review
- December 12, 2023
Brought my car in for service here to have warranty work done, no issues
Google Review
- December 12, 2023
My car wasn't working, I left it to Mercedes, they didn't give me a spare car, they said I couldn't get it for 2 weeks, so I couldn't go to school, they didn't care. I. It is unclear whether the car will start or not.
DealerRater Review
- December 12, 2023
My experience at Benzel Busch in Englewood was top notch. all the staff was courteous and attentive. My advisor was the best. This is my 3rd car with them, and I will keep coming back! Thank you
DealerRater Review
- December 12, 2023
My saleswoman was very knowledgeable. More surprising was her intuitive ability to seek what I needed before I asked for it.
Yelp Review
- December 12, 2023
brought my car in for service in December 2023, service dept was great, did warranty work as well no issues
Google Review
- December 11, 2023
DealerRater Review
- December 09, 2023
Always a pleasure dealing with Jieun. Weā€™re treated like family and are offered the best deals.
DealerRater Review
- December 08, 2023
All of the staff at the dealership were very welcoming and professional. Lamont was courteous and very knowledgeable.
Google Review
- December 05, 2023
My car had to be towed to Benzel Busch Mercedes Benz due to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle was 40th in line before they even looked at my car. They also stated that my car will be...
DealerRater Review
- December 04, 2023
My car had to be towed to Benzel Busch Mercedes Benz due to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle was 40th in line before they even looked at my car. They also stated that my car will be...
DealerRater Review
- December 03, 2023
Took their time with us explaining and addressing my needs as well as my wife.
Google Review
- December 01, 2023
I was very disappointed with the service and treatment I received at this dealership. In more than 35 years driving luxury cars this has been my worst experience. Starting with the rudeness of the persons receiving my car to waiting over 45 minutes for someone to see me, only to be told by the...
DealerRater Review
- December 01, 2023
It's always an excellent experience working with Lou Gallo. He makes the transition very easy. Love working with him!
Google Review
- November 29, 2023
Excellent service, as always.
DealerRater Review
- November 29, 2023
Very kind, reasonable price, detailed explanation. I really appriciated her attitude during the purchase of my first car!
DealerRater Review
- November 29, 2023
Very satisfied with Frank Lauro who is the only person who I am qualified to rate.
Google Review
- November 27, 2023
Google Review
- November 27, 2023
Iā€™m extremely disappointed with the service department at Benzel Busch in Englewood, NJ. They show no regard for customers' time, and my experience with Service Advisor Chris was appalling. His apathy was unacceptable. I wouldn't recommend this dealership to anyone looking for decent service.I had...
Google Review
- November 27, 2023
DealerRater Review
- November 26, 2023
Doug and Victor made the whole process smooth and easy. Great experience at Mercedes. Thank you.
Google Review
- November 23, 2023
Avoid this establishment the service department lacks knowledge in their product as well as their customer service ! To obtain or accomplish what I required that was a recall I had to call the coporate mercedes office to then call them to ask why they deny to perform the recall , then they all of a...
DealerRater Review
- November 21, 2023
Excellent experience working with Jay Lee. He is a valuable asset to Benzel-Busch and far above par compared to the average car salesperson.
DealerRater Review
- November 21, 2023
She was super friendly, helpful, and fun! She even came in on her day off to help me because it was the only day I could come in. Highly recommend.
Google Review
- November 20, 2023
Now that I finished my lease. I'm posting this review.I leased a 2019 e53. They picked it up from me for their scheduled service, their valet blew through a stop sign and was t-boned few blocks away from my store.They took 5 months to repair my car all the while I was paying my full lease of an...
Google Review
- November 19, 2023
I had a great experience with Lamont. He was very proactive, courteous, and informative, I did not feel pressured or uncomfortable at any point. He answered all my questions and was very communicative. He is great at providing after sales services too. I had an issue with a noise on the car and he...
Yelp Review
- November 18, 2023
I had a great experience with Lamont. He was very proactive, courteous, and communicative. I felt comfortable throughout my dealings with him and he is available to assist you even after you purchase the car. I bought my car with an MCU check and experienced no issues. If I buy another MB, I'm...
Google Review
- November 18, 2023
Google Review
- November 18, 2023
Courteous, Knowledgeable, and efficient.
DealerRater Review
- November 17, 2023
Great process! It was very nice to work with this dealership. They helped me find the perfect car!
DealerRater Review
- November 16, 2023
Excellent service and fast transaction and follow up with fas reply on all inquiry. strongly recommended !
Google Review
- November 14, 2023
Lamont was amazing to work with, made the buying process seamless
Google Review
- November 14, 2023
DealerRater Review
- November 13, 2023
It was my first time buying a Mercedes and the dealership and sales person were super nice and helpful. They explained everything and worked out a great deal
DealerRater Review
- November 09, 2023
She was awesome. She was kind and worked hard for me. So I will always see her when I buy or lease a car.
DealerRater Review
- November 07, 2023
The place is greeting environment. Friendly and excellent on following up and great communication skills.
Google Review
- November 06, 2023
Without words, beautiful cars, very friendly staff.Sin palabras, bellos autos,muy amable el personal.
DealerRater Review
- November 06, 2023
Jieun was the best! She understood and heard my needs and found me the exact car I wanted. I strongly recommend her to any future customers!!
Google Review
- November 04, 2023
DealerRater Review
- November 04, 2023
As always, Benzel Busch provides outstanding service in every aspect of operations! Serice and Sales!
DealerRater Review
- November 03, 2023
Jeff was very knowledgeable and courteous. Transaction was fast and painless. Would recommend this dealership.
DealerRater Review
- November 03, 2023
Jieun was very helpful and made sure that my whole experience was great. I would strongly recommend to other customers
DealerRater Review
- November 02, 2023
Everyone was kind patient Thorough Everything was clear and explained properly I left feeling relieved and confident
DealerRater Review
- November 02, 2023
Only objection I have is not having had a choice in nitrogen filled tires. I had to pay $274 more for something I would have never ordered, and was not offered an alternative nor a refund.
DealerRater Review
- November 02, 2023
Dislike car dealers love this store! Easy transaction, made to feel welcome and appreciated. Great value Great service.
DealerRater Review
- November 02, 2023
My experience was fantastic! Lawrence made my purchase so easy as well as everyone else at Mercedes who helped the process along!
DealerRater Review
- November 01, 2023
The sales person was very helpful and polite. Everything ran very well as usual. Will be back again.
DealerRater Review
- October 31, 2023
I think Doug and the dealership to me are very good. Would not go anywhere else.
DealerRater Review
- October 31, 2023
Very efficient and trustworthy. They were able to find me a new C Class and put me into the car within five days, taking me out of the prior lease two months early.
DealerRater Review
- October 31, 2023
We purchased our car interstate which had some challenges Lawrence was so helpful and really took time explaining everything to us. We are now happily driving our fabulous new car, a huge thatā€™s to Lawrence!
Google Review
- October 28, 2023
My sale person was great, kept me informed, when my car was ready, I came from New York, service great, my husband bought a car too, I will continue to go to the people who treat you great and donā€™t hide no hidden fees, thank you Lamont and the owner, who came out and thank me for buying a car from...
DealerRater Review
- October 28, 2023
I had a great experience Jay T Milich great sales person help me with everything I need I definitely recommend him. Heā€™s the guy to see if we need a new car.
DealerRater Review
- October 26, 2023
Great service! Highly recommend! All staff is kind Jieun is so nice! This is third time leasing the car with her I am so satisfied with mercedes and I will go to next car with her again
Google Review
- October 25, 2023
Grate service
DealerRater Review
- October 24, 2023
Dealership is nice and has a good inventory. Gift card with a car sale is a really nice touch.
Google Review
- October 23, 2023
Experience sales rep.HOT CHOCOLATE MUCH BETTER THAN THE AMERICA RUNS ON LOL
Google Review
- October 23, 2023
Very bad experience. I was in a side end collision and unfortunately had to bring my car to the nearest dealership that happened to be them. They treated my car with minimal effort and disrespect. Neil Newman yelled at my father when we pointed out that our headlight was out upon pick up and we had...
DealerRater Review
- October 23, 2023
ā€œHighly Recommend!ā€ Highly recommend! Jieun went above and beyond to make everything go smoothly! Car is amazing!
DealerRater Review
- October 18, 2023
Very smooth and simple experience from first interaction to driving away with my new car. Got the exact car I wanted and spec at a good price. Iā€™m happy
Google Review
- October 17, 2023
Orlando is the best, made my experience wonderful!!
DealerRater Review
- October 17, 2023
This had to be the best Car buying experience Iā€™ve ever had and I have purchased a lot of vehicles in my time. From scheduling the appointment to the end of the sale, Lawrence Kramer and the team at Benzel Busch treated us with A+ service. Itā€™s so good to leave feeling good and confident about the...
DealerRater Review
- October 12, 2023
It is very clean and the staff is very nice. They do things very quickly and welcomed my dog too.
DealerRater Review
- October 12, 2023
Had a wonderful experience with getting a new car. Jeff, he was super helpful and gave us a great deal. I highly recommend him! Thank you Jeff!
Google Review
- October 11, 2023
Good service
DealerRater Review
- October 09, 2023
First of all very kind and Thank you so much for taking care of what I want quickly
DealerRater Review
- October 08, 2023
Wonderful selection of cars. Always able to match me with proper car & financing. No need to write more than necessary!!
DealerRater Review
- October 05, 2023
We an all around terrific experience. This is our second purchase from Benzel Busch. Talia was our sales rep both times. Itā€™s great working with her. Thanks all around.
Google Review
- October 04, 2023
DealerRater Review
- October 04, 2023
Giovanni Barbaro is the best! The first dealer ship I walked into and the first car I test drove I ended up purchasing! The car is amazing!!!! Had a service appointment after 2-3 weeks from getting the car to fix the muffled speakers in the back and the non working subwoofer in the trunk. Called...
DealerRater Review
- October 04, 2023
Giovanni provided great customer service and a smooth transaction. Will recommend him any day to any friend of mine.
DealerRater Review
- October 04, 2023
Joanne was very helpful and professional, my wife and I had a good experience buying our new C300 Mercedes. Thank you.
Google Review
- October 03, 2023
DealerRater Review
- October 01, 2023
Everyone was incredible at Benzel Busch! Talia and Salvino were so awesome and got me in the car I wanted! It was quite possibly the easiest car lease I ever experienced! They listened to what I wanted and got me in the right car! They helped me get rid of my Lexus very easily too! I don't think...
Google Review
- September 29, 2023
Exceptionally great staff and service. The whole team is professional, friendly and no nonsense. Very helpful and accurate information was provided over the phone. Prices are fair and exactly as listed. Brought my car in for a trade and got out with my new Mercedes in about an hour. Worked with...
DealerRater Review
- September 29, 2023
My first experience with Mercedes is great. Very informative with all new, courteous and I am very pleased
DealerRater Review
- September 27, 2023
Great service and pleasant experience! Next choice will be also you. All the process was flawless.
DealerRater Review
- September 27, 2023
Benzel Busch is a great deal ship with a lot of inventory. Everyone I worked with was helpful and knowledgeable especially Lawrence.
DealerRater Review
- September 27, 2023
My 1st time purchasing experience with Mercedes Benz was nothing but amazing. Thanks to Jieun Chun who was highly recommended by all my contacts and I see why now. She made car buying process simple and fun. I highly recommend her to anyone considering Mercedes Benz
DealerRater Review
- September 26, 2023
Excellent, Quality, Great Service. Those are the words that I would describe this fine establishment.
DealerRater Review
- September 26, 2023
This is 3rd time buying from jieun Chun. Where she goes i will be following her. Mercedes Benz and Jieun Chun. Thank you Jieun
Google Review
- September 25, 2023
Typical Mercedes-Benz dealership spend a lot of money on junk
Google Review
- September 23, 2023
I have nothing but good things to say about Benzel-Busch. Especially the gentleman who helped me, John P. He was fantastic and I will not be going anywhere else, to anyone else, from now on. Myself and my car appreciate the exceptional standard that was provided. Cheers.
Google Review
- September 22, 2023
Google Review
- September 22, 2023
DealerRater Review
- September 21, 2023
Jieun is a great sales woman who is easy to approach and honest to any customer. Her character makes every customer feel comfortable. 5 star experience and service.
DealerRater Review
- September 20, 2023
Working with Jieun and Jeff has been nothing but bliss from beginning to end. They went above and beyond to get me the car that I wanted at the best price. Giving them a 5 star review does not come near the amount of stars they both deserve. Thank you so much and looking forward to working with you...
Google Review
- September 18, 2023
DealerRater Review
- September 18, 2023
I looked on Benzel Busch website, and immediately found exactly what I was looking for. Jeff Chun was extremely helpful and made the process very smooth. I love my new car.
DealerRater Review
- September 17, 2023
Mr.Jeff Chun and Mercedes Benz at Englewood NJ is great! They did a great job!
DealerRater Review
- September 17, 2023
Everyone was very helpful, professional and very kind! Iā€™m so glad I purchased my vehicle there.
Google Review
- September 16, 2023
Amazing place great customer service
Google Review
- September 16, 2023
I recently purchased a MB GLE53 from Benzel Busch.Great dealership to work with, reliable and courteous.I cant say enough great things about my sales person Eli Kalajian. He is extremely knowledgeable, respectful, patient, and helped me every step of the way. Thank you so much Eli :) Great finance...
Google Review
- September 14, 2023
DealerRater Review
- September 14, 2023
Jieun is sales person she is great šŸ‘ and very friendly kind . I like with her.
DealerRater Review
- September 14, 2023
Benzel Busch is best in class for customer satisfaction and service! I recommend them and my salesperson, Lino Cascardi, to all of my family and friends.
Google Review
- September 13, 2023
Word customer service everBefore 1 month i spend around $1100 for repairing my headlight and right now itā€™s not working again so when i went back to them they told you need to replace full headlight. The new headlight it cost $1700 so first time i told them if you want you can replace the headlight...
Google Review
- September 12, 2023
John P was a great help when I took my car in. He told me exactly what I needed and did not try to up sell me. I would recommend him to anyone.
DealerRater Review
- September 10, 2023
Thanks to Jieun, I was able to find a great car! Your assistance was much appreciated! :)
Google Review
- September 09, 2023
Google Review
- September 09, 2023
Had an appointment to look at a car which got sold a minute after I test drove the car, but the sales rep was helpful and not pushy at all
DealerRater Review
- September 09, 2023
Jieun is the best dealer ever!!! If you interesting about get a Mercedes, you must contact to her.
Google Review
- September 08, 2023
Doug at Englewood Mercedes was great! The leasing process was seamless and easy, which I appreciate. I would highly recommend it!
DealerRater Review
- September 06, 2023
fast and efficient. giovanni is great and really nice. he is well prepared and on time
DealerRater Review
- September 06, 2023
Amazing dealership! This was a great experience. I would strongly recommend Benzel-Busch to everyone.
DealerRater Review
- September 06, 2023
Gio was incredibly helpful and made the entire car buying process easy. He really goes the extra mile and I would highly recommend.
DealerRater Review
- September 05, 2023
This is the best car dealer in NJ. Cole is extremely helpful, he has answered all of the questions weā€™ve had even after hours. Iā€™ll definitely be back in the future to buy my next car.
DealerRater Review
- September 05, 2023
The dealership was clean and staff was courteous and helpful. Lawrence was exceptional to work with
DealerRater Review
- September 05, 2023
Lawrence aka "Cole" was a true delight to deal with when purchasing our new Mercedes! He was not only very knowledgeable about the E450 but also very patient when explaining all of its features upon its delivery. He is a competent, sincere, energetic professional. I will definitely be back to see...
DealerRater Review
- September 01, 2023
Jieun is super kind and knowledgeable. No games, just talking straight shop. Thats the way business should be handled! Wasnt planning to buy a car today but I walked out with one. Highly recommend this dealer and Jieun for your benz needs!
Google Review
- September 01, 2023
Rich Palm the best
DealerRater Review
- August 31, 2023
She's absolutely amazing! I'll definitely return to her for my future car needs. Her professionalism and extensive knowledge are truly impressive.
DealerRater Review
- August 31, 2023
Meeting Jieun Chun for the first Mercedes-Benz purchase for my husband and me was a stroke of great luck. Despite needing various documentation for the car purchase, she always responded kindly and provided assistance. We extend deep gratitude for her professionalism and consideration.
DealerRater Review
- August 31, 2023
He's the best dealer I've ever met. Best service and kindness.thank you everything
DealerRater Review
- August 31, 2023
Thank you Jieun chun This is amazing deal and I am so excited .thank you I will be back
DealerRater Review
- August 30, 2023
James Scott is a very friendly person. He explained clearly in very detail how the car operates.
Google Review
- August 30, 2023
Only know has good management team, and my Agent who is a great caring person...Will continue the review in the near future šŸ˜€
DealerRater Review
- August 29, 2023
Great experience with no hassle. Will refer third dealer to friends and family. Thank you
DealerRater Review
- August 27, 2023
The dealership experience was pleasant and we could not have asked for a better dealer to walk through our first auto purchase! Jieun Chun was thoughtful and immensely informative throughout the process and guided us, advised us, and eventually eased us into our selection process. We are extremely...
Google Review
- August 26, 2023
This is a very unorganized company and management is horrible and rude! The pricing on the website was wrong but John P in service helped me understand the pricing structure and was very helpful and talked me through everything I needed for my car.
DealerRater Review
- August 26, 2023
Jieun is my saleswoman and been with her more than 8 years. If your looking to get good deals and best service. You have to look for Jieun Chun
DealerRater Review
- August 26, 2023
Great place to buy a car from and fantastic people to deal with,I will go there again for my next purchase.
Google Review
- August 26, 2023
Liars
Google Review
- August 24, 2023
I was very disappointed with the EXTREMELY poor customer service that I received from service advisor John Powell. I took my vehicle in for a Service A which I was informed by phone that the cost would be $336 since I was having an express service. However, when I arrived and was poorly assisted by...
Google Review
- August 22, 2023
Great service all across
DealerRater Review
- August 22, 2023
Giovanni is the reason we came back to Benzel-Busch. A coworker told us about him and we were pleased, then my bother and sister in law bought cars from him as well.
DealerRater Review
- August 22, 2023
Very professional, laid everything out clearly in the table no surprise hoops to jump through. Matt was a pleasure to work with!
DealerRater Review
- August 21, 2023
Amazing transparent car buying experience. Would not shop anywhere else. Highly recommended this dealership to everyone looking to purchase a Mercedes-Benz.
DealerRater Review
- August 21, 2023
Jieun Chun my sale person Sheā€™s very professional Nice and amazing service Itā€™s my second Mercedes with her Thank you jieun
DealerRater Review
- August 21, 2023
Outstanding customer service with a spotless and comfortable dealership. All friendly and professional. Thank you Ely (service) and Jay M.
DealerRater Review
- August 19, 2023
Jieun Chun Was amazing. Very friendly, great customer service. Prepared everything so I didnā€™t have to waste any time. Highly recommend her and the dealer. Very happy with the purchase and service i received.
Google Review
- August 19, 2023
A first rate experience from start to finish. Jerry was knowledgeable and worked to get me exactly what I wanted. Experience was done entirely by phone sight unseen. Transaction over the phone after seeing car on internet.Honest and trustworthy.Recommend highly.
Google Review
- August 18, 2023
Service center is only good for its appearance and bathroom.Horrible communication skills,Seems like they have no regards to your time. Appointments are useless
DealerRater Review
- August 18, 2023
I keep coming back fot reason. The service is exceptional and this dealership is like family.
Google Review
- August 17, 2023
Jieun is so nice and professional
DealerRater Review
- August 17, 2023
The best dealership in Bergen County New Jersey by far. Would not hesitate to purchase another car from them
DealerRater Review
- August 17, 2023
Great service and assistance. Very helpful in all aspects In explaining operations of my new vehicle
DealerRater Review
- August 16, 2023
Ms. Ji eun chun was so comfortable to work with and did the best deal for me. She knew everything I had questions for and explained the whole process very easily. I already recommended her to 2 friends and will come back to her for my lease that ends early next year. Hands down the best client...
DealerRater Review
- August 16, 2023
This is my 4th car from Talia Colananni. Guess you can say I'm a loyal customer lol. She's honest, listens to my needs and always finds me the perfect car. Wouldn't go anywhere else!
DealerRater Review
- August 12, 2023
Great experience felt welcome and everyone took their time. Help me out with this purchase lovely experience would love to do it again.
Google Review
- August 12, 2023
My service advisor, Harold, was incredibly helpful in explaining the cause and process of repair in simple terms and recommending required services based on my budget needs. Thank you, Harold!
Google Review
- August 12, 2023
Ok experience. They rely on AI to price their cars, you try to negotiate, they wont, then a couple days later AI will reduce the price to what you offered. They will let you walk, then when you do make a deal, they tell you what you want and under deliver
Google Review
- August 12, 2023
Thiefā€™s. They took 4 years paid warranty when I bought the car. Months after, I went to check out a problem, I was charged around $1,300 for what they called ā€œdeductibleā€™sā€, and I took the car unfixed.
Google Review
- August 12, 2023
Professionalism and extraordinary customer service from Matthew at sales to John Powell in service. Five star.
Google Review
- August 12, 2023
Half of these reviews are fake worst dealership in the east cost horrible customer service charged me for a issue I was having with my vehicle that should be covered under warranty and they never resolved it
DealerRater Review
- August 10, 2023
The best dealership in Bergen County New Jersey by far. Would not hesitate to purchase another car from them.
DealerRater Review
- August 06, 2023
Great service,Michael is a very good person., he brought the car to our house as I had covid so I could see it from the window.
DealerRater Review
- August 04, 2023
Superb courtesy Very Professional My man and I had the best experience purchasing a great vehicle.
DealerRater Review
- August 03, 2023
Knowledgeable and responsive to the customers needs. Doug walked me through all of the nuances of my vehicle.
DealerRater Review
- August 03, 2023
This is my 2nd leased vehicle with Michael Ehrlich. He communicates well, listens & respects your needs and exhibits great service. He also works very fast which is a plus.
DealerRater Review
- August 02, 2023
Great experience also have total admiration also for my service advisor Frank Armando Been buying cars there for over 30 years
DealerRater Review
- August 02, 2023
This was one of the best experiences, I've had with a dealer. I am currently having one of the worst times in my life. I was dreading the new car process. Peter Poliandro and Salvino Architto really sympathized with the issues of my life and really made this transaction as smooth as possible. ...
DealerRater Review
- August 02, 2023
I was so satisfied because jieun was so nice and kind. She is the best of best.
DealerRater Review
- July 31, 2023
The Final DMV registration card is still not arriving yet. Temperate plate will expire in 2 days. Also need state inspection by myself. so frustrating.. Why not delivered the vehicle with everything ready?
DealerRater Review
- July 31, 2023
This is my first Benz Mrs Jieun Chun make very easy. Thank you so much
Google Review
- July 28, 2023
Michael Hill is the best! He has helped me with all my Mercedes Benz needs time and time again. He assisted me with purchasing several vehicles, servicing them and going above and beyond each time! True asset to the company.
DealerRater Review
- July 27, 2023
It was no hassle and I had a very good experience dealing with Jeff. thank you.
DealerRater Review
- July 27, 2023
Car salesman Michael was very knowledgeable about the car. Made the process very easy didnā€™t pressure you into anything. It was a great experience in buying the car and I bought plenty of cars in my days. The dealership itself was very clean they make you feel like youā€™re part of the family
Google Review
- July 27, 2023
My service advisor David is amazing and thoughtful, and there are plenty of other people in the service department that I appreciate and like. HOWEVER my experience with Mercedes Benz has been a nightmare to say the least. I purchased my car in 2019, brand new and as of July 2023 my car is DONE....
Google Review
- July 26, 2023
My experience fell short of the first class service Mercedes claims to provide. My vehicle had a cracked panoramic sunroof which Benzel Busch informed me they performed this repair on vehicles like mine in the past and they were familiar with the process. I chose Benzel Busch over other dealers and...
DealerRater Review
- July 26, 2023
I was treated like a VIP this dealer location was clean and up to date i would recommend this dealer to all my friends
DealerRater Review
- July 25, 2023
This dealership is awesome! Always have a great experience! Clean and welcoming! My advisor was knowledgeable and helpful! William Berger took care of me. Saw me standing there, just came over and introduced himself! And proceeded to help. I canā€™t stress enough how helpful he was! When they...
DealerRater Review
- July 24, 2023
Jieun treated me like family, was trustworthy and very thorough and efficient. Will definitely return! Thank you!
DealerRater Review
- July 21, 2023
Jieun Chun made the process easy - knowledgeable, efficient and very pleasant. Will definitely recommend Jieun and the dealership!
DealerRater Review
- July 19, 2023
Service and experience was Awesome would definitely recommend and will definitely make that my personal dealership
DealerRater Review
- July 19, 2023
great service great communication very professional I had amazing experience from beginning to very end
Google Review
- July 18, 2023
I rarely leave reviews but after my experience at Benz Englewood with Jieun Chun, I felt the need to leave a review. I've met so many representatives at car dealerships especially for Mercedes Benz over the past numerous years, and my experience with Jieun Chun was so remarkable. She not only was...
DealerRater Review
- July 18, 2023
RIP OFF!! I spent $5,700 on new brakes (!!) and this dealership had the nerve to charge a 3% credit card fee on top of such an expensive bill. Do you really expect me to walk around with $6,000 in cash? This is the cost of doing business - especially given the prices you charge for your services. My...
DealerRater Review
- July 18, 2023
I rarely leave reviews but after my experience at Benz Englewood with Jieun Chun, I felt the need to leave a review. I've met so many representatives at car dealerships especially for Mercedes Benz over the past numerous years, and my experience with Jieun Chun was so remarkable. She not only was...
Google Review
- July 18, 2023
RIP OFF!! I spent $5,700 on new brakes (!!) and this dealership had the nerve to charge a 3% credit card fee on top of such an expensive bill. Do you really expect me to walk around with $6,000 in cash? This is the cost of doing business - especially given the prices you charge for your services. My...
Google Review
- July 17, 2023
Please be aware of this location.They have fixed my GLA door panel seat control panel that was pushed in, few month later the same thing came back and they want to charge $250 to just open the door panel and charge me again?Gentlemen who handled this last was a very angry person and I avoid getting...
DealerRater Review
- July 15, 2023
I had a pleasant buying experience. Lawrence was a helpful and kind salesman. The process is never easy but he made it as easy as it could be.
DealerRater Review
- July 15, 2023
She was great . Got me a great deal ! She is very kind , & understanding . Helped me get the car I wanted with all the details included .
DealerRater Review
- July 15, 2023
Excellent service, very professional, comfortable ... my husband and I have been at other dealerships this one is the best. Wouldn't dream of going anywhere else.
DealerRater Review
- July 12, 2023
Jay was amazing to me with his assistance and great customer service. Thank you so much!
Google Review
- July 11, 2023
Darwin F was a great technician. My husband is so happy with his car. The video that was sent to us very descriptive and clear. He explained everything we needed to fix, and was very helpful on telling us how to check out our tires. Thank you so much Derwin!
Response from the owner Replied: We're delighted to hear this. We take pride in Darwin and all members of our team. Thank you for being a loyal customer.
DealerRater Review
- July 08, 2023
I got 2021 c class two years ago I didnā€™t like it. Jieun make everybody easy and make possible. I love my new GLC so much
Benzel-Busch Motor Car Replied: Thank you for taking the time to share your feedback regarding your experience with our employee, Jieun. We greatly appreciate your input, as it helps us ensure that we continue to provide exceptional service to all our customers. We're sorry to hear that you weren't satisfied with your 2021 C-Class two years ago. We understand that vehicle preferences can vary, and we strive to offer a diverse range of options to meet the needs and preferences of our valued customers like you. We're thrilled to learn that Jieun was able to make your experience more enjoyable and facilitated your transition to the new GLC. We take pride in our dedicated team members who go above and beyond to assist customers in finding the perfect vehicle that suits their preferences and needs. If you have any further feedback or if there's anything else we can do to enhance your ownership experience with your new GLC, please don't hesitate to reach out to us. We value your satisfaction and are committed to ensuring that you have a positive experience with our dealership. Once again, thank you for choosing our dealership, and we hope to serve you again in the future. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- July 08, 2023
This dealership has been a pleasure to deal with on all levels. This is our 2nd vehicle bought here with Michael Vinci. If youā€™re looking for a friendly, professional, knowledgeable and HONEST person to deal with ask for Michael V. Michael goes above and beyond being a ā€œsalesmanā€ he is a friend. ...
Benzel-Busch Motor Car Replied: Thank you for taking the time to leave such a positive review about your experience with our dealership and specifically about our employee, Michael Vinci. We are thrilled to hear that your interactions with Michael have consistently been pleasant and satisfying, and we appreciate your loyalty as a returning customer. At our dealership, we strive to provide a friendly, professional, and knowledgeable environment for all our customers. We believe that building trust and fostering long-lasting relationships is essential, and it's fantastic to know that Michael has exceeded your expectations in this regard. We're proud to have him as part of our team. We truly value your continued loyalty and trust in us. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out to us. Our team, including Michael, will be more than happy to assist you. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- July 07, 2023
I was different dealership and had a bed experience so I came to Benzek Busch and meet Jieun Chun. I am getting New 2023 GLC today. She make everything easy. I will come back for her
Benzel-Busch Motor Car Replied: Thank you so much for taking the time to share your positive experience at Benzel-Busch. We greatly appreciate your feedback and are thrilled that Jieun Chun made your car-buying process easy and enjoyable. We understand that a previous negative experience at a different dealership may have left you dissatisfied, but we are delighted that Jieun was able to provide you with the excellent service you deserve. Our team strives to ensure every customer receives personalized attention and a seamless experience. Regards, Michael Hill mhill@benzelbusch.com
Yelp Review
- July 06, 2023
I am writing this review on behalf of my parents since they do not write or speak English. On 7/3/2023 my parents went to this establishment for an oil change and to check for an engine light alert. Upon entering their service department, they asked for a Spanish speaking rep. A female worker...
DealerRater Review
- July 05, 2023
Sheā€™s amazing Next vehicle I am coming for Jieun chun I got GLE450 I am so excited
Benzel-Busch Motor Car Replied: Thank you for sharing your positive experience with Jieun Chun! We're glad she provided amazing service and you're excited about your new GLE450. Jieun will be thrilled to know that her efforts were appreciated. We look forward to serving you again when you're ready for your next vehicle. Please don't hesitate to reach out if you have any further questions or need assistance. Enjoy your new car! Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- July 04, 2023
There are many makes, and many dealerships. All I ask is that you continue to provide a reason to return.
Benzel-Busch Motor Car Replied: Thank you for taking the time to share your feedback with us. We appreciate your honesty and your desire for us to provide a reason for you to return. At Benzel-Busch, we strive to create a positive and memorable experience for each of our customers. We understand that there are many options available, and we value your continued loyalty. Thank you again for your feedback and for giving us the chance to serve you. We hope to have the opportunity to provide you with an even better experience in the future. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- July 02, 2023
This was my second lease with Benzel Busch. It has been a great experience on both occasions. Peter was very helpful.
Benzel-Busch Motor Car Replied: Thank you for choosing Benzel-Busch for your second lease! We greatly appreciate your continued trust in our services and are delighted to hear that you had a great experience once again. We're thrilled that Peter provided you with helpful assistance throughout your lease process. Our team is dedicated to ensuring that our customers receive exceptional support, and we're glad Peter could meet your expectations. Regards, Michael Hill mhill@benzelbusch.com
Google Review
- July 01, 2023
I recently visited for a routine oil change on my vehicle, and unfortunately, my experience was far from satisfactory. The customer service at this dealership left me extremely disappointed and frustrated.Firstly, I was shocked by the exorbitant price I was charged for a simple oil change. The cost...
DealerRater Review
- June 30, 2023
This dealership is great!! They treat you like family, everyone is warm and welcoming. They made my experience buying my first Mercedes perfect!!
Benzel-Busch Motor Car Replied: Thank you for your fantastic review! We truly appreciate your kind words about our dealership and the experience you had while purchasing your first Mercedes. At our dealership, we strive to create a welcoming and familial atmosphere for all our customers. We're thrilled to hear that you felt treated like family and that everyone was warm and welcoming. Providing exceptional customer service is one of our top priorities, and it's great to know that our team, including Carlos, made your car-buying experience perfect. We'll make sure to share your feedback with Carlos. He will be delighted to know that his efforts contributed to your satisfaction. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help you with any of your automotive needs. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 30, 2023
Lawrence and Giovanni were top notch. Their attention to detail and patience throughout made it a great experience.
Benzel-Busch Motor Car Replied: Thank you for your positive review! We greatly appreciate your feedback. At our company, we strive to provide excellent service and it's wonderful to hear that Lawrence and Giovanni exceeded your expectations. We're glad to hear that their attention to detail and patience made your experience great. We believe in delivering exceptional customer service, and your kind words motivate us to continue doing so. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 30, 2023
Very good experience with James. I was provided with timely updates and notifications. Any concern I had was addressed.
Benzel-Busch Motor Car Replied: Thank you for sharing your positive experience with James! We're glad to hear that you had a very good experience with him. Timely updates and notifications are essential to ensuring a smooth and transparent process, and we're delighted that James kept you well-informed throughout. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 30, 2023
Very nice person simple and no rush custumer He know what to do and recomended
Benzel-Busch Motor Car Replied: Thank you for taking the time to leave us a review! We're thrilled that you had a positive experience with us and that Jeff provided excellent service. It's great to know that he was knowledgeable and made you feel comfortable and unhurried throughout the process. We appreciate your feedback and will share your kind words with Jeff. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 30, 2023
My service representative, Chris Iseman, was very friendly and professional. He kept me apprised of the status of my service. My car was ready and waiting for me when I came to pick it up.
Benzel-Busch Motor Car Replied: Thank you for taking the time to share your positive experience! We're thrilled to hear that Chris Iseman provided friendly and professional service to you. Keeping you informed about the status of your service and having your car ready for pickup demonstrates our commitment to excellent customer service. We appreciate your feedback and will make sure to pass along your kind words to Chris. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 30, 2023
I think they're extremely nice and accommodating at Benzel.My favorite person is Manuela who always greets you with a smile!
Benzel-Busch Motor Car Replied: Thank you for your wonderful review! We're thrilled to hear that you find our team at Benzel-Busch to be extremely nice and accommodating. We're especially glad that Manuela has made a positive impression on you with her friendly and welcoming demeanor. We will be sure to share your kind words with her and the rest of our team. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your feedback, and thank you for choosing us! Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 29, 2023
Mike was absolutely great working with. Got my wife G63 for her birthday and it was the easiest vehicle purchase ever. Along with his great professional heā€™s a good person and very knowledgeable about the car business. Will be back 10 stars
Benzel-Busch Motor Car Replied: Thank you so much for your kind words and for choosing us to help you with your wife's birthday gift! We are thrilled to hear that your vehicle purchase experience was exceptional and that Mike provided excellent service. We greatly appreciate your feedback and we'll be sure to pass along your compliments to Mike. We look forward to serving you again in the future and providing you with the same level of outstanding service. Thank you for being a valued customer! Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 28, 2023
very good experience. Very professional dealer. Fantastic work and service teams and wish you continued success
Donagh Replied: Great
DealerRater Review
- June 28, 2023
Once I coming to the show room, James treats me like friend. Very professional, and helpfully.
Benzel-Busch Motor Car Replied: Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words. We're thrilled that James provided exceptional service and made the process smooth for you. Our team strives to ensure our customers have a seamless and enjoyable experience. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 28, 2023
I thoroughly enjoyed the video that they sent of them inspecting the car and the updates that were provided.
Benzel-Busch Motor Car Replied: Thank you for sharing your positive feedback and expressing your enjoyment of the video we sent you during the car inspection process. We're glad you found it helpful and that the updates provided were to your satisfaction. We strive to ensure that our customers have a transparent and informative experience, and your kind words motivate us to continue delivering excellent service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 28, 2023
William Berger was fantastic, kept me updated every step of the way, highly recommend him!!
Benzel-Busch Motor Car Replied: Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words and feedback. We're thrilled to hear that you found our service to be efficient and productive. It's our goal to make the entire process fast and easy for our customers, and we're glad we succeeded in your case. We're also delighted that William Berger provided you with helpful assistance. He's a valued team member, and we'll be sure to share your compliments with him. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. We're always here to help. Once again, thank you for choosing our company and for your kind words. We appreciate your support and look forward to serving you again in the future. Best regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 27, 2023
Very efficient and productive Everything was fast and easy Douglas Ryan was very helpful Thanks a lot
Benzel-Busch Motor Car Replied: Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to serve you and our valued customers better. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will pass along your kind words to Douglas Ryan, who made your experience memorable. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 27, 2023
Iā€™m glad they have service that they can pickup your car if you can not to the service place. And they will give you also a space car so that in case of emergency I have a car that I can use, specially I am a senior citizen, the dealer where I bought the car is a little bit far from where I live....
Benzel-Busch Motor Car Replied: Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to serve you and our valued customers better. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will pass along your kind words to David Nieves, who made your experience memorable. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 27, 2023
Orlando made the process absolutely smooth. He also took the time to explain all the car features in detail.
Benzel-Busch Motor Car Replied: Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to serve you and our valued customers better. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will pass along your kind words to Orlando Dranguet, who made your experience memorable. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 26, 2023
It took over 2.5 hours for a express service, but I was pleased with the overall results.
DealerRater Review
- June 26, 2023
Everything was fast and easy. Also giving us lunch GC while we waited for our car to be prepped was a nice gesture.
DealerRater Review
- June 26, 2023
Chris Iseman makes coming to Benzel Busch for service the best choice. He is responsive and professional and always does his best to accommodate. A truly excellent experience every time. I highly recommend them.
DealerRater Review
- June 26, 2023
Benzel Busch has been my go-to dealer for 17 years and nearly a dozen vehicles. Family-run, relationship-oriented stores like this are the reason I do business. Large corporate-owned dealerships cannot hold a candle to them.
DealerRater Review
- June 26, 2023
Very professional, excellent services Showroom is very nice and neat Receptionist is very helpful and easy to communicate with the customer
DealerRater Review
- June 26, 2023
You don't return phone calls to your customers. I needed the spec for the rear rims and several individual stated it was sent to my email address. Nothing was sent to me. I just spent $7,219.08 with you and now I can't get a return phone call for something I need.
DealerRater Review
- June 26, 2023
The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in...
DealerRater Review
- June 26, 2023
Service was very reliable, efficient and courteous . Everything was explained with the added benefit of the video and of course our service rep Chris Isman was as helpful and competent
DealerRater Review
- June 26, 2023
The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in...
DealerRater Review
- June 26, 2023
Thank you for all their service, its professional and friendly. This os our third car from Mercedes and they made us always happy to having Mercedes.
Benzel-Busch Motor Car Replied: Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to serve you and our valued customers better. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will pass along your kind words to Joseph Simsek, who made your experience memorable. Regards, Michael Hill mhill@benzelbusch.com
DealerRater Review
- June 25, 2023
Great experience. You can't get this level of service in this new Post Covid world anywhere else. Thanks to Lino Cascardi and the Benzel Busch team. They made our purchase and service experience a pleasure. Highly recommend them.
DealerRater Review
- June 24, 2023
Thank you so much Jieun. You make me Happy. We will buy from you again
DealerRater Review
- June 24, 2023
Great people , have a good environment, always attentive. I would definitely recommend this dealership. Good work.
Google Review
- June 23, 2023
DealerRater Review
- June 23, 2023
my sales representitive Jieun Chun she knows that what customer need, it was so helpful to buy a new car she is great
DealerRater Review
- June 23, 2023
All Terrible. no promptly update. Receptionist service terrible. I will buy another brand of car because of this time service
DealerRater Review
- June 23, 2023
Friendly & informative information given along with courteous service. The sale is not complete yet--I have not received my license plates..
Google Review
- June 22, 2023
I had a problem with my new gle. But in the end they did the right thing by me. If in the market for a new car please see Jay Miillich., happy with my gle
DealerRater Review
- June 22, 2023
Benzel Busch provided a great experience with a great team. Nice touch to watch the service are while in the waiting room.
DealerRater Review
- June 22, 2023
Jieun Chun my sales person Sheā€™s Amazing everything makes easy and good service I will recommend everyone Thank you so much Jieun
DealerRater Review
- June 22, 2023
I travel from Colts Neck and deal with Benzel Busch because of Frank Armando. Hes a great rep and I cannot say enough good things about him. Will continue to work with your dealership on new cars and service!
Benzel-Busch Motor Car Replied: Thank you for taking the time to provide feedback on your recent experience with our company. We greatly appreciate your input, as it helps us improve our products and services to better serve you and our valued customers. We are thrilled to hear that you had a positive experience with us! Your satisfaction is our top priority, and we are committed to delivering exceptional customer service and exceeding your expectations. We will make sure to pass along your kind words to Frank who was involved in making your experience memorable. Regards, Michael Hill
DealerRater Review
- June 22, 2023
I assist my Mother with her Mercedes. As always, she was very pleased and thankful with the service provided. David (not sure of his last name? x11259?), has always been very helpful and we appreciate his service as well. Thank you
DealerRater Review
- June 22, 2023
Workers were smiling every time, they helped me a lot and the car is better then before now. Thank you.
Google Review
- June 21, 2023
Love this dealer. Amazing experience. Thanks Lou Gallo!!!!!!!
Response from the owner Replied: Hi Denny, we appreciate your kind review on our dealership and the positive experience you had! We will make sure that Lou Gallo receives the appreciation you are giving him!
DealerRater Review
- June 21, 2023
Very professional and transparent. Unlike most desk just give you numbers and hide all the details, they provide the entire breakdown. Great follow-up.
DealerRater Review
- June 21, 2023
Very accommodating, prompt and convenient service. They fit me in at last minute and did my service quickly and well.
DealerRater Review
- June 20, 2023
My 5th car with Benzel Busch - no dealership in the area even comes close to the level of service of these guys. Yosef is my guy and I stay loyal to him - I have looked elsewhere and I come back to them - once you drive a MB and once you experience service of Benzel Busch you cant compare to others...
DealerRater Review
- June 20, 2023
My 5th car with Benzel Busch - no dealership in the area even comes close to the level of service of these guys. Yosef is my guy and I stay loyal to him - I have looked elsewhere and I come back to them - once you drive a MB and once you experience service of Benzel Busch you cant compare to others...
DealerRater Review
- June 20, 2023
They took good care of the service, but talia, who sold my car, is not interested and smiling.
DealerRater Review
- June 20, 2023
I scheduled 1pm maintenance. I showed up 1:15pm. Waited until 2pm. Then returned home to wait. Got a phone call around 2:30 that it will be done in 20min but they called for checking payment schedule rather than giving me an alert when my service is finished. So i didnt get real phone call saying my...
Benzel-Busch Motor Car Replied: Thank you for reaching out to us and expressing your concerns about your recent service experience. We sincerely apologize for the inconvenience and frustration you experienced throughout the process. Your feedback is highly valuable to us, and we are committed to addressing the issues you raised to ensure that this situation is not repeated in the future. Following our conversation, it appears that this issue is now closed. Please feel free to contact me directly mhill@benzelbusch.com if for any reasons this matter is not resolved to your satisfaction. Regards, Michael Hill
DealerRater Review
- June 19, 2023
easy arrangement excellent service entire service was a positive experience. Service representative was attentive and helpful.
DealerRater Review
- June 19, 2023
First time at this dealership and it was a very easy honest transparent and relaxing experience.
DealerRater Review
- June 18, 2023
Great experience! From the moment I walked in to when I left with my new car, I received great customer service! I will definitely recommend this dealership to others who are interested
DealerRater Review
- June 18, 2023
Every time good experience at Englewood Mercedes dealership. Staff is very respectful, service is high quality with short weight time for appointments!!
DealerRater Review
- June 18, 2023
Gle 2024 I had a few problems after I drove off the craftsmanship was not good. . After calls and an inspection they were able to switch the car. I only had the car for about 10 days . It was a headache but everyone was nice. Please see JAY Miilich.he was so nice. He really went above to make the...
DealerRater Review
- June 17, 2023
Jieun was patient and knowledgeable, she also went above and beyond to ensure that we were happy with our purchase. She made a lifelong customer of me and converted me into a Mercedes Benz lover!
Yelp Review
- June 17, 2023
Five star service all the way. The best in customer service. I have been to several MB dealerships in New Jersey and they are above and beyond by far the best. From the moment you drive into the beautiful service center you are treated with the highest possible customer service. Ā I felt like I was...
Yelp Review
- June 17, 2023
Five star service all the way. The best in customer service. I have been to several MB dealerships in New Jersey and they are above and beyond by far the best. From the moment you drive into the beautiful service center you are treated with the highest possible customer service. I felt like I was...
DealerRater Review
- June 16, 2023
They are very accommodating, polite, and friendly. The services that I received were very good.I will definitely recommend the dealership to my friends.
DealerRater Review
- June 16, 2023
The dealership experience was very helpful, salesman Lino was great. Would do business with him again!
DealerRater Review
- June 16, 2023
professional, courteous and knowledgeable. very confident in their work for the last 20 years. thank you again.
DealerRater Review
- June 15, 2023
everything is always handled professing ! ty just recall on sunroof. my cars 03 e500 s purched at benzene bush
DealerRater Review
- June 15, 2023
I brought my vehicle in for a collision repair and unfortunately the vehicle sat there for one week before it was moved off-site for the repair. I'm not sure if that is the norm or what the hold-up was but I am just disappointed it took so long to get looked at when I was given the impression when I...
DealerRater Review
- June 15, 2023
Everyone was pleasant and helpful. The pick up of my car took longer than what I was told but the driver was very nice.
DealerRater Review
- June 14, 2023
Lamont was very helpful and helped move this process along quickly. I know it can be stressful, but he helped me map everything out very easily. Highly recommend!
DealerRater Review
- June 14, 2023
Salesman James Scott went over the top with outstanding customer service. Mr Hernandez in finance was a pleasure to work with. Overall customer experience exceeded my expectations.
DealerRater Review
- June 14, 2023
Excellent treatment and attention to details. Very attentive since entrance to the very well kept building.
DealerRater Review
- June 13, 2023
Very easy drop off and great loaner ! Now.I want a car like the loaner.
DealerRater Review
- June 13, 2023
I had a very pleasant experience over MDW and the team took care of my issue and service seamlessly. I was truly delighted by the professionalism and the teamsā€™ eagerness to go the extra mile. Would highly recommend!
DealerRater Review
- June 12, 2023
Dealer was very quick and responsive. Replied very fast and gave me all the information needed.
DealerRater Review
- June 12, 2023
Very professional and attentive. The service was excellent. My car was serviced and delivered washed with no time.. Highly recommended!
DealerRater Review
- June 12, 2023
I feel the difference that now after the service the car is doing better. thank you.
DealerRater Review
- June 12, 2023
Michael was great, the process was quick and easy. Without a doubt the best buying experience I ever had. Thank you
Google Review
- June 12, 2023
DealerRater Review
- June 11, 2023
Matthew perotio was most professional and very helpful. The transaction was quite smooth and carry it out with Fort rightness and integrity.
Google Review
- June 10, 2023
The most pleasant experience of buying a car
DealerRater Review
- June 10, 2023
Very efficient and fast. Joanne and Victor are very accomodating, patient, flexible on our schedules and nice people. I highly recommend both of them to other customers.
DealerRater Review
- June 10, 2023
Love the selection of pre owned cars, dealership is clean and our salesman Doug is always professional and goes out of his way to make our experience a pleasant and successful one.
DealerRater Review
- June 10, 2023
I had FIRST CLASS service form start to finish! I LOVE my car so much!!
DealerRater Review
- June 09, 2023
Always quick service ā€” and a pleasure to work with a team of caring and thoughtful professionals.
DealerRater Review
- June 08, 2023
Doug Ryan the sales person who helped me from the minute I called to inquire about a car he is the best also Carlos the finance guy too
DealerRater Review
- June 08, 2023
Iā€™m disappointed once again with my visit for the scheduled maintenance. Iā€™m asked to schedule an appointment and I requested a loaner car but the appointment time is never met and Iā€™m asked to wait before I meet with the service advisor and then Iā€™m told that they donā€™t have a loaner car for me.
DealerRater Review
- June 08, 2023
Amazing experience and a pleasure to deal with. Cole Kramer was terrific, knowledgeable and patient.
DealerRater Review
- June 07, 2023
They cleaned the SUV but the car became dirtier than before the cleaning, especially around the pouch pocket.
DealerRater Review
- June 07, 2023
My service person is Chris Iseman and he is an excellent person who works with you on your needs, concerns and moves the service technician so you are happy.
DealerRater Review
- June 07, 2023
Great place and friendly staff. FRANK was helpful, nice and also makes all the work very easy and fast. Thank you!
DealerRater Review
- June 07, 2023
Very efficient and extremely knowledgeable. They were on top of our needs and took care of everything necessary.
DealerRater Review
- June 07, 2023
I haven't used dealership Just service but David is amazing to work with! Always gets the job done in a timely fashion I will never switch
DealerRater Review
- June 07, 2023
We had an excellent experience with Neil. He is both friendly and professionalā€”job well done.
DealerRater Review
- June 07, 2023
There was a mix-up and misunderstanding in the scheduling of the service of my car which got me frustrated; David Nieves took the initiative to right from wrong,was patient and understanding in assisting me to my needs; in a very professional manner.Good customer service and support...
DealerRater Review
- June 07, 2023
It is a pleasure to come to Benzel-Busch with a car problem. People are courteous and professional. Chris Iseman is always ready to solve any issue with his dedication and super profesional.
DealerRater Review
- June 06, 2023
Great customer support. Sossio was very pleasant and helpful. Thank you for Your assistance in getting my reimbursement.
DealerRater Review
- June 06, 2023
Amazing place! Very helpful in finding me a car that I loved. Good customer service.
DealerRater Review
- June 01, 2023
Louis Gallo was one word AMAZING! I live in NY and would return to Englewood, NJ to work with Louis.
DealerRater Review
- June 01, 2023
Staff is attentive and prompt - we greatly appreciate the time, service, and attention to our car situation.
DealerRater Review
- June 01, 2023
Michael was superb. Attentive, affable, knowledgeable. Help me negotiate getting rid of my non-MB lease without hassles
DealerRater Review
- June 01, 2023
Doug was very helpful and really put in a personal touch to the transaction. It was like talking to family. We feel very comfortable with him. He had a lot of advice and was very knowledgeable
DealerRater Review
- June 01, 2023
We had an excellent experience that was both friendly and professional. Lino was amazing to work with and made the transaction fun and easy. In comparison to interactions at other local MB dealerships, the tone and level of service was drastically different, in a positive way.
DealerRater Review
- June 01, 2023
Jim Scott was professional and knowledgeable of the process to transition from a Lease buyout to ownership. It was handled seamlessly and want to thank Jim and the Finance Team for excellent customer support.
DealerRater Review
- June 01, 2023
Brought my car in for a 3.30 appointment for a tire change. Did not leave until 6pm and they did not have time for curtesy car wash. I could see my car on the lift but no one working on it. It was very frustrating.
DealerRater Review
- June 01, 2023
Dealership was responsive to all my requests.I am not good with electronics. Dealership needs a more structured way to teach owners how to use the cars electronics
DealerRater Review
- June 01, 2023
Complete lack of integrity and follow through on customer satisfaction. Agreed to pick up and return vehicle, picked it up and then "didnt have a driver to return it" so I was forced to waste 2 hours of my day after a long flight to go and pick the car up. The problem was NOT fixed either, so I was...
Google Review
- May 31, 2023
Google Review
- May 30, 2023
Excellent service provided.Staff were vary friendly
DealerRater Review
- May 30, 2023
I'm very happy with my regular service. All went on schedule and we were very happy.
DealerRater Review
- May 29, 2023
Why make an appt. When ur car is not seen until days later? Unacceptable . No loaner offered. Service is overpriced
DealerRater Review
- May 29, 2023
The worst dealer ship in the tri-state area the over charge for labor and always late on theyā€™re job
DealerRater Review
- May 28, 2023
Picked up car on a Monday Didnā€™t look at it until Tuesdsy after many calls from me realized had to order part Returned car wed afternoon
DealerRater Review
- May 28, 2023
I had a good experience from beginning to end. Jeff showed me 3 different models I could be interested in and I'm very happy with my choice!
DealerRater Review
- May 27, 2023
BB makes every step easier to get your car serviced and get it back quickly
DealerRater Review
- May 27, 2023
Very friendly, Professional , Helpful, Caring staff. The entire facility is very clean and they provide coffee
DealerRater Review
- May 26, 2023
Process to change from Lease end to Ownership was seamless. Jim Scott from sales coordinated the lease end inspection process and purchase of vehicle with no issues. He was professional and provided follow-up calls to me to ensure each phase of the process was going as planned. I have leased...
DealerRater Review
- May 26, 2023
Very efficient and professional services. Waiting area is comfortable. And receptionist is kind and friendly.
DealerRater Review
- May 26, 2023
I had an appointment but still had to wait over thirty minutes just to meet with a service advisor, and that is after checking with the reception desk three times. If I expressed a concern with the vehicle, the response both this visit and my last visit is always that they would need to keep the...
DealerRater Review
- May 25, 2023
I am pleased with the excellent customer service I received, especially the video inspection that was emailed to me. Also, the detail and car wash was a nice touch. I will continue to service my car at Benzel-Busch.
DealerRater Review
- May 25, 2023
David was very good service coordinator. A a a a a a a a a a a a a
DealerRater Review
- May 25, 2023
Excellent service Very nice staff. Couldnā€™t be happier with whole experience. Great great great
DealerRater Review
- May 25, 2023
What an experience I brought my car in for detail and new wiper blades. Turns out my car had a recall issue. Took a loaner. Unfortunate incident with loner. As if things couldn't get worse the part my car needed was on back order with no delivery date. Almost 2 months passed. After insurance claim...
DealerRater Review
- May 25, 2023
When l explain my self what type car l want it they are allready know what l want. Thanks for Yusuf he is good seller.
DealerRater Review
- May 24, 2023
Excellent professional service Everything and everyone from start to finish is in step with smooth phenomenal service
DealerRater Review
- May 24, 2023
I have found this dealership to be extremely helpful and attentive. My questions and concerns were answered related to my ending lease. The vehicle types I might be interested in purchasing/ leasing next were reviewed. My various options in terms of financing were discussed. I was kept up to date on...
DealerRater Review
- May 24, 2023
EXTREMELY FRUSTRATED AND DISATISFIED WITH OVERALL EXPERIENCE BECAUSE I WAS WITHOUT MY CAR FOR ALMOST 4 MONTHS!
DealerRater Review
- May 24, 2023
easy and fast service i am really pleased thank you gio for your help and understanding
DealerRater Review
- May 24, 2023
Mr. Christopher Iseman has been the best service man in the shop, for past 25 years we have sent all our company cars to him for repair & services!!
DealerRater Review
- May 23, 2023
I only put 1 star only because you canā€™t write this review it would be a BIG - 00000. Because they have no respect for young girls they talk down to them. TERRIBLE Had to call them after 6 days to find out whatā€™s going on with my vehicle for something that was couple hours work. Bad News!!!!!ā€™
DealerRater Review
- May 23, 2023
This dealership and the sales representative are so nice and professional. I was satisfied with the service.
DealerRater Review
- May 22, 2023
I wrote a review because this place is the worst from advisor to service manager. Donā€™t ever get tire and wheel package from this place. They donā€™t cover anything. They just give excuses and donā€™t put right parts waste of 72 dollars extra a month for nothing. Worst service center anywhere. BIG...
DealerRater Review
- May 22, 2023
No meaning to say something to you because of nothing to change for our opinionā€¦.
DealerRater Review
- May 22, 2023
I was told recall service would be 45 mins, instead took over 2 hours, and as it turns out, after what must have been a 5 minute inspection, the recall wasn't even needed on my vehicle, so it wasn't done...yet it took 2 hours! Not happy.
DealerRater Review
- May 22, 2023
Big liar and cheat tryā€™s robbing customers puts gigabyte products on car and says itā€™s fine
Google Review
- May 20, 2023
DealerRater Review
- May 20, 2023
This dealership is so nice. Ms. Chun is very helpful for getting a new car.
Yelp Review
- May 19, 2023
I recently had the pleasure of leasing my second GLC, Ā This review is a testament to the exceptional service and expertise I received from Yusuf aka Joseph, who went above and beyond to take care of all my car needs! What I love most about Yusuf is that he is honest and a straight shooter, no fluff!...
DealerRater Review
- May 19, 2023
Jimmy and Joe made this my best experience ever while shopping for a new car and I have bought or leases over 30 cars in the past
DealerRater Review
- May 19, 2023
Poor customer service. Poor communication. Lack of respect for the clientā€™s time. 2 week service center appointment wait times for procedures they plan to do in 10 minutes.
DealerRater Review
- May 19, 2023
A long time customer, I have always been pleased by the quality of service and great manners of all staff.
DealerRater Review
- May 19, 2023
Great customer service from Doug as soon as I arrived. The dealership is amazing and the car was exactly as advertised.
Yelp Review
- May 19, 2023
I recently had the pleasure of leasing my second GLC, This review is a testament to the exceptional service and expertise I received from Yusuf aka Joseph, who went above and beyond to take care of all my car needs! What I love most about Yusuf is that he is honest and a straight shooter, no fluff!...
Google Review
- May 19, 2023
I recently had the pleasure of leasing my second GLC, This review is a testament to the exceptional service and expertise I received from Yusuf aka Joseph, who went above and beyond to take care of all my car needs!What I love most about Yusuf is that he is honest and a straight shooter, no fluff!...
DealerRater Review
- May 18, 2023
Benzel Busch and Frank Armando continue to excel in customer service. I would not think of going anywhere else. This is my 7th car from Benzel Busch and Frank Armando has been my "inside" guy those 7 years.
DealerRater Review
- May 18, 2023
David was so helpful and knowledgeable. Answer all my questions, and alway follow up if there is need something to fix on the car.
DealerRater Review
- May 18, 2023
I asked frank ,but he was re, so Robert helped me out. He was kind and friendly.
DealerRater Review
- May 17, 2023
Thank You for working on my car in a moments notice. I appreciate your service.
DealerRater Review
- May 17, 2023
From when you drive up to drop off the car. To the first interaction, everyone is welcoming and friendly.
DealerRater Review
- May 17, 2023
Service Advisor Robert reviewed my car's service history and accurately provided the service needed.
DealerRater Review
- May 16, 2023
It was a smooth experience leasing my first car with Benzel busch. All responses were prompt in a professional manner and Jay Lee made the process neat and concise. Thank you!
DealerRater Review
- May 14, 2023
Weā€™ve been working with Frank for the last 19 years! Very professional and knowledgeable person
DealerRater Review
- May 14, 2023
It wad a pleasant experience in working with Jeff Chun. He really was taking care of us from selecting the car until we get the delivery. Thanks so much.
Google Review
- May 14, 2023
Google Review
- May 13, 2023
Exceptional
DealerRater Review
- May 13, 2023
The ntire experience was done professionally courteously and expeditiously. The result was like buying a brand new car.
DealerRater Review
- May 13, 2023
Love everything about this place and the people - leno is amazing - he is so concerned and helpful and caring! Thank you all for your support and finding me the perfect car !!!!
Google Review
- May 12, 2023
Benzel Bush never disappoints. Eli is always on point with great detail in communications all options. The process was very smooth and its the only place I would recommend. Although I have other options closer to my home, I travel 90 minutes to Benzel Bush.
DealerRater Review
- May 12, 2023
When I come in for scheduled service my visit is pre-organized and efficient. When I have come for emergency service (flats with my low profile tires) i feel like I am making a raceway pit stop. My summer home is about 2 miles from another Mercedes dealer and there is no comparison in terms of...
DealerRater Review
- May 12, 2023
excellent service from Lamont he spent a lot of time and was super knowledgeable about the car. dealership was great as well, made everything very easy.
DealerRater Review
- May 12, 2023
Mathew was a pleasure to work with. The whole process was smooth. We are very pleased with the purchase.
Google Review
- May 12, 2023
DealerRater Review
- May 11, 2023
This was the most impressive visit and the most memorable purchase experience! Jieun and Jeff are absolutely amazing, the right people to go to,,knowledgeable ,approachable,and honorable to trust. I strongly recommend these people, this car dealership is great šŸ‘
DealerRater Review
- May 11, 2023
Knew their product and treated us extremely well. I did not walk out with a headache as I have with other car dealerships
Google Review
- May 10, 2023
DealerRater Review
- May 10, 2023
Brought my car there once again and the best service team in the world got me back on the road and looking great in no time!
DealerRater Review
- May 09, 2023
I had a great experience getting my car serviced at this location. Mona was a great help explaining all aspects of the service and the expected duration of the work. The individuals at front desk were also very polite and helpful; I see no reason to go anywhere else Would recommend to anyone looking...
DealerRater Review
- May 09, 2023
My sister brought my car in with a flat yesterday, she text me 55 times about how much she loves it there. I tried to get her to leave it and go back for it when it was ready but she wanted to stay- for 4 hours!! After arriving back home she continued to tell me about everyone who works there, how...
DealerRater Review
- May 09, 2023
Excellent representation of the brand. All interactions with staff were on point with a great focus on details and customer service. I highly recommend speaking with Eli on anything related to Mercedes Benz.
DealerRater Review
- May 09, 2023
Paid over $600 replacing tire and balancing, my car make noise like an old car when i rotate my steering wheel in slow speed, squicky and knocking sound from front wheel or suspension I was recomemded to change my wheels and i did still same issue Since i lease my car not %100 enjoement!
DealerRater Review
- May 08, 2023
Everyone working at B-B is first-rate. My starter battery was causing me fits, and they not only installed a new battery, but also washed my car. Bravo! B-B.
DealerRater Review
- May 08, 2023
Service was provided in a timely and efficient manner. Loaner car was available as promised and issue was corrected.
DealerRater Review
- May 07, 2023
I had my car serviced today. I always choose Benzel-Busch. I was taken care of beautifully by Harold and the Head technician, Juan Rojas. Professional, Curteous, Knowledgeable. Always keep me abreast of process.
DealerRater Review
- May 05, 2023
Jieun was great! We didnā€™t expect to buy the car today but she convinced us to
DealerRater Review
- May 05, 2023
itā€™s the best experience to bring your car for service here. Things run smoothly, great communication, friendly responsive members of the service team
Google Review
- May 04, 2023
Google Review
- May 04, 2023
This is by far the best dealer I have come across. Every promise they made was full filled without drawing a contract. That is such great representation of integrity and honesty. It was a pleasure to have dealt with Lamant and Salvino (the manager). We have leased cars for decades, and by far...
DealerRater Review
- May 04, 2023
Everyone is very professional at the dealership. The loaner car was ready for me. David is a great Service Advisor.
DealerRater Review
- May 04, 2023
Found little dishonesty. Charged me for windshield Wiper but changed only driver side wiper. wait time was satisfactory..
DealerRater Review
- May 04, 2023
It was speedy, efficient and effortless. Rob took great care of me - and I loved receiving the video, The gentleman at the reception desk spoiled the experience: ungracious, unwelcoming, surly.
DealerRater Review
- May 04, 2023
Jieun was the best dealer we have worked with! She was very knowledgeable and really made sure we got everything we wanted in our new Mercedes. We will come back to Mercedes just for her- she is amazing!
Google Review
- May 03, 2023
I made the switch with Benzel Busch after being a customer with another dealership since 2009. I want to thank Jim Scott for his patience and outstanding job in helping me buyout my lease. He explained everything to me in detail and gave me the best options. The transition was fast and easy! Best...
DealerRater Review
- May 03, 2023
I was placed in the perfect car. Orlando was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.
DealerRater Review
- May 03, 2023
I am pleased with the Dealership. My car was taken care of in a timely manner..
DealerRater Review
- May 02, 2023
All the team was very supportive. The loaner car was ready on time I wanted. Thanks!
DealerRater Review
- May 02, 2023
The lady was really not knowledgeable and was not so friendly. I don't think I will go back to this location. She didn't know much about the recall. Apparently there was 2 recalls on my car, I only thought there was 1. She said she doesn't have any loan car for me and that I need to make another...
Google Review
- May 01, 2023
My car was totaled by a texting driver 5 months ago. Every time I would find the perfect replacement, the dealership would want to charge me over MSRP and it was infuriating. Then I found a great car at BB. Even though I was in Colorado they answered all of my questions and never pressured me. ...
DealerRater Review
- May 01, 2023
The Best experience you can have in Bentz purchase and the Sales professional was the most Helpful.
DealerRater Review
- May 01, 2023
I always felt that it's taking more time than i expected. I wish that service adviser need to focus on shortening of customer's waiting time.
DealerRater Review
- May 01, 2023
David went above and beyond. As good a service experience as I have ever had. Canā€™t say enough positive about him!
DealerRater Review
- May 01, 2023
Started off with a call to Lawrence to make reservations for test drive, he was friendly, answered questions, and had great patience with a call through VRS( Video Relay Service - ASL interpreter). After arrival, I met him and had demo drives with few cars. He had suggested other similar...
DealerRater Review
- April 29, 2023
Perfect dealer in the world. Thanks jieun. I will buy second car from you very soon.
DealerRater Review
- April 29, 2023
I only dealt with Giovanni Barbaro.and he couldnā€™t have been better - I was completely satisfied.
Google Review
- April 28, 2023
This review is solely on the Service Advisor Mona. Just terribleā€¦I had an appointment for Express Service A ($336) and tire replacement. When I arrive 10 minutes earlier than my appointment (1:30pm) someone in the front checked in me. Surprisingly it was quiet and only 4 customers including myself...
DealerRater Review
- April 28, 2023
frank was a great service advisor. answered all of my questions, put me at ease.
DealerRater Review
- April 28, 2023
Everyone I encountered at the dealership was kind, courteous, and professional. My wait time was good, in fact, my car was completed sooner. I enjoyed the video that was sent that explained what was checked on with my car. Waiting area was clean and comfortable. David assisted me as he has before....
DealerRater Review
- April 27, 2023
Mona was so helpful and professional, she made everything so easy for me, Im very thankful and very happy with my car and with the dealer.
DealerRater Review
- April 27, 2023
She is soooo kind and helpful!!! Thank you for your help! I want to recommend her to my friends!
DealerRater Review
- April 27, 2023
Excellent service People very accommodating Did everything in the time they said they would complete
DealerRater Review
- April 26, 2023
From the moment you enter no one is friendly. Everyone is robotic and bordering rude. Everyone is too busy to stop and assist. Especially the front desk female running all over the place as if she was working in an OR. Then when I questioned the pricing of the possible work that needs to be done I...
DealerRater Review
- April 26, 2023
Every visit to BBMC has been as smooth as can be. The staff is great and very accommodating.
Google Review
- April 26, 2023
Very greatful, see Mr.Doug Ryan for all your mercedes concerns. He's one of the best, honest, patient people to ever deal with. You will not be disappointed. The world needs more people like that when doing a car purchase .