DealerRater Review
- November 16, 2017
Left by Yvonne C.
Very organized by department I was waiting for my sales person for long time. But he always asked me permission and tried to xxxx with other coworkers whenever if he was busy. Most employees are very friendly.. they showed me efforts to make me satisfied. I really like the manager of the...
Cars.com Review
- November 15, 2017
Left by Amina A.
First class service Highly recommended 100% Returning customer Very Professional Accommodating Friendly staff Clean environment
DealerRater Review
- November 15, 2017
Chris is great we are very pleased with his handling any problems we have had in a very timely manner. He has helped us even when he is not physically at work and makes sure we are satisfied that a problem is resolved .
Cars.com Review
- November 14, 2017
Benzel-Busch takes customer service a new level. My sales team was beyond professional and it was the best experience purchasing a vehicle I have had - and I have been buying/leasing vehicles for a very long time. I highly recommend this dealer to anyone looking for a wonderful buying experience...
Willy Aramayo Replied: Hello Bonnie Carter, we appreciate the kind words and review! We are so glad that you had the best car purchasing expereince! We hope to see you again in the future.
DealerRater Review
- November 14, 2017
Sallee Pietri was very professional, honest and gave us good advice. She was very good with the entire process to purchase the vehicle. Good Job Sallee.
Benzel-Busch Motor Car Replied: Hello Mercedes Benz C300, we appreciate the kind words and review. We will pass on your words to Sallee. We hope to see you again in the future!
DealerRater Review
- November 14, 2017
Left by Egda V.
Very good service. Our sales rep, Rafael Figuereo, was very nice and it was a pleasure working with him. The entire process was very long but we had a great experience. We would highly recommend this dealer and the sales person to anyone.
Benzel-Busch Motor Car Replied: Hello EGDA VELOZ, we are so glad that you had a great experience at Benzel-Busch! We appreciate the kind words and review. We hope to see you again in the future.
Cars.com Review
- November 13, 2017
Excellent. The best service. I stopped by as a walk in for a flat tire and they took care of me immediately. I have leased several cars from this dealership and have had awesome service and customer care every time. From the sales personnel to the service providers this dealership is top notch.
Willy Aramayo Replied: Hello Joseph DeGregorio, we are so glad that you received excellent service at Benzel-Busch! We appreciate the kind words and we hope to see you again in the future!
Cars.com Review
- November 13, 2017
I had a truly enjoyable, informative, caring buying experience.
Willy Aramayo Replied: Hello Stephen Weiner, we are so glad that you had an enjoyable and informative buying experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future.
Cars.com Review
- November 12, 2017
Left by David B.
Service experience always good. Our service representative Chris Eiseman is the best, a true professional and a credit to the organizatio
Willy Aramayo Replied: Hello david Bram, we are very glad that you had a good service experience! We will pass on your kind words to Chris. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- November 12, 2017
Appointment was scheduled easily. Reception and customer attention was perfect. Loaner was available on time. Service completed as expected. These are my last four words.
Benzel-Busch Motor Car Replied: Hello urikn, we are so glad that you received excellent communication and service at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- November 11, 2017
Left by Jacqueline B.
Great experience and I'm very happy with my vehicle. Thank you to Michael Ehrlich
Willy Aramayo Replied: Hello Jacqueline Bachmann, congratulations on your new car! We are so glad that you had a great experience at Benzel-Busch. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 10, 2017
It is fast and easy to drop your car off even for an unscheduled visit. Service advisors knowledgeable and accommodating. Service is thorough and fair.
Benzel-Busch Motor Car Replied: Hello Bear1118, we are so glad that you received great service at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
DealerRater Review
- November 10, 2017
Very good service. Lots of help and quickly done. Car came back very clean and drives like new. Great dealership great service. Loaner car available.
Benzel-Busch Motor Car Replied: Hello Rudygogo, we are so glad that you received very good service! Thank you for the kind words and we hope to see you again in the future!
DealerRater Review
- November 10, 2017
The service department is exceptional. Would recommend this dealership. I have leased and bought largely due to the professionalism and experience of Peter Poliandro. He is the reason I use this dealership.
Benzel-Busch Motor Car Replied: Hello MDB1954, we appreciate the kind words and review! We will pass on the kind words to the staff. We hope to see you again in the future!
DealerRater Review
- November 09, 2017
This is the fifth MB I have leased from BBMCC. I have worked with Frank Lauro each time, and is because of him that I keep returning. He is knowledgeable, courteous, and fair. He will do whatever he can to help me with the leasing process. I recommend him without qualification.
Benzel-Busch Motor Car Replied: Hello Wjhesq, we appreciate your kind words and review! We will pass on your kind words to Frank. We hope to see you again in the future!
Cars.com Review
- November 08, 2017
Left by Mariano A.
Great customer service. Salesperson, Orlando very knowledable and helpful.
Willy Aramayo Replied: Hello Mariano Almanza, we are so glad that you had a great experience at Benzel-Busch! We will pass on the kind words to Orlando. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 08, 2017
Had an excellent experience getting my car serviced for a warranty issue. Had communications regarding same with David Nieves, Lino Cascardi and Sal Architto at Benzel Busch Motors; all efficient, professional and cordial.
Benzel-Busch Motor Car Replied: Hello PeterL, we are so glad you had an excellent experience at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future.
DealerRater Review
- November 07, 2017
Handled my problem immediately, very responsive staff in service department David Nieves assisted and took care of my problem and took care of loaner car immediately
Benzel-Busch Motor Car Replied: Hello nonier, we appreciate the kind words and review! We hope to see you again in the future at Benzel-Busch!
DealerRater Review
- November 07, 2017
Left by Bob M.
Customer service representative was very courteous and detail oriented. Provided a timely service and Car was cleaned and washed. This was over and above what I expected.
Benzel-Busch Motor Car Replied: Hello BobM, thank you for the kind review and words ! We hope to see you again in the future at Benzel-Busch!
DealerRater Review
- November 07, 2017
Larry Nash is an excellent salesperson, the best I've ever met. Highly recommend using him to anyone who wants a fair and straightforward experience.
Benzel-Busch Motor Car Replied: Hello Bruce Jacobson, thank you for the kind words and review! We will pass on the kind words to Larry. We hope to see you again in the future!
DealerRater Review
- November 06, 2017
I located an AMG GT-S at Benzel-Busch via an internet search. M internet conatct was Matthew Paparazzo who was excellent. He got me the hard numbers very quickly, sent me some awesome photos (studio quality) of the actual car, an his continued follow up and attention to detail has been awesome,...
Benzel-Busch Motor Car Replied: Hello AMG-GTS, we are so glad that Matthew was able to help you get the vehicle you wanted! We will pass on the kind words to matthew. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- November 06, 2017
Giovanni, was an excellent salesperson. Answered all questions and helped me out in every way that he could. When I left messages, he always called us back. I would highly recommend him. Thank you. Maureen York
Willy Aramayo Replied: Hello Recommendation, we appreciate the kind words and review! We will pass on your words to Giovanni. We hope to see you again in the future!
Cars.com Review
- November 05, 2017
My Benzel-Busch does a good job !! I have been with them for years.
Willy Aramayo Replied: Hello John Paradiso, congratulations on your new car! Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 04, 2017
Great Lamont Saunders took care of us above and beyond making it an excellent client experience He was always taking care of us He is the best sales person Ive worked with Ever and Ive been at this a long time...
Benzel-Busch Motor Car Replied: Hello Frankmb, We are so glad that Lamont took good care of you and that you had an excellent client experience! We will pass on the kind words to Lamont. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- November 04, 2017
John Meyer is a pleasure to deal with , he made the process smooth
Willy Aramayo Replied: Hello Amrita Bhasin, we appreciate the kind words and review! We will pass on your kind words to John. We hope to see you again in the future!
Cars.com Review
- November 03, 2017
Always quick and professional. No other dealer can compare to Benzel-Busch.
Willy Aramayo Replied: Hello Kelly Broderick, we appreciate the kind words and review!
DealerRater Review
- November 03, 2017
We were fortunate to have Sal Architto and Peter Poliandro as our salesmen. Pete explained several options and the whole experience was very pleasant and not rushed. Would highly recommend Benzel-Busch to anyone who's looking for a vehicle.
Benzel-Busch Motor Car Replied: Hello Bob F, we are so glad to know that you had a pleasant experience at Benzel-Busch! We will pass on your kind words to Sal and Peter. Thank you for the review and we hope to see you again in the future!
Yelp Review
- November 03, 2017
Good afternoon Angela, shop is still a bit backed up. . Could you stop in today between 6;00 & 6:30 with a drivers license and credit card and I will provide you a loaner car ? Let me know. thank you--Dave Tangen Benzel-Busch Motor Car Corporation I found this to be very unprofessional . He should...
Willy A. Replied: Hi Angela W.Thank you for your feedback and sorry to hear that your experience was not good. We have spoken to David and he failed to offer a ride when he text you. We wish you the best of luck with your vehicle and use this as a learning experience.Kind Regards,Willy AramayoClient Relations Manager
Cars.com Review
- November 02, 2017
This was a great exsperiance, pricing fare the manager provided me all the information i requested.
Willy Aramayo Replied: Hello Daryll Ford, we are so glad that you had a great experience at Benzel-Busch! We hope to see you again in the future.
Cars.com Review
- November 02, 2017
It was time to replace a family vehicle & was recommended by a close friend to visit Benzel Bush in Englewood, NJ ... in particular salesman Ben Walsh ... that Ben was a professional and would work hard to find us the right vehicle at the right price. Ben reviewed a number of vehicles with us and...
Willy Aramayo Replied: Hello Ed S, thank you for the kind words and review! We hope to see you again in the future!
Cars.com Review
- November 02, 2017
Salesman Peter Poliandro is excellent. Easy to work with, nice to speak to and upfront about the entire process. Great experience with him and the entire group at Benzel-Busch in Englewood. The dealership is second to none. I'm a repeat customer and will remain a customer for future vehicles.
Willy Aramayo Replied: Hello Spencer, we are so glad that you had a great experience with Peter and the staff! We will pass on your kind words to them. Thank you for the review and we cant wait see you again in the future!
DealerRater Review
- November 02, 2017
I was looking for an E-300. I went to Benzel-Busch and met Michael Ehrlich. Michael was extremely patient and extremely knowledgeable about the car. There was no "game playing". We got the number and there was no pressure to buy now. A major difference from other competitor dealerships I went...
Benzel-Busch Motor Car Replied: Hello Brian, we appreciate your kind words and review! We are so glad that you received great service from Michael and Stacy. We hope to see you again in the future!
Cars.com Review
- November 02, 2017
Always The Best Service and Customer Service!!! Love Benzel Busch and the Team!!!
Willy Aramayo Replied: Hello Jeannette A. Seijas Gisonna, we appreciate your kind words and review! We hope to see you at Benzel-Busch again in the future!
DealerRater Review
- November 01, 2017
My only criticism is that I placed my order in June, and I didnt get the car until close to November. The wait was far longer than I expected. It would be good if the order could be completed sooner, such as August or September. But I love the car. Its everything I wanted in a car and more. I...
Benzel-Busch Motor Car Replied: Hello Helene, we are so glad to know that you had a good experience at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future.
Yelp Review
- November 01, 2017
Dealing with Benzel-Busch dealership has always been great and their reps in the svc dept is no exception. Thx to the most recent rep I worked with Bob...super nice, professional, integrity! Thanks again for a pleasant customer service experience, loaner vehicle, and overall setting/environment....
Cars.com Review
- October 31, 2017
Left by Peter D.
I was in at 7:00 AM and out ahead of schedule by 8:45 AM! I was provided progress reports as well.
Willy Aramayo Replied: Hello Peter Dunsay, thank you for the kind words and review! We are so glad that you were able to get out quickly! We hope to see you again in the future!
Cars.com Review
- October 31, 2017
Left by Edward C.
Great. Was treated with the up most respect & my car was serviced in a timely manner.
Willy Aramayo Replied: Hello Edward colon, we appreciate the kind words and review! We hope to see you again in the future.
DealerRater Review
- October 31, 2017
Sallie was really helpful, and arranged everything perfectly. The care was in good shape, and we were impressed with the tutorial about how to work the various systems on the care.
Benzel-Busch Motor Car Replied: Hello GeneDream, we appreciate your kind words and review. We are so glad that Sallie was very helpful and that everything was arranged perfect. We hope to see you again in the future!
DealerRater Review
- October 31, 2017
he was very helpful and responsive was a positive experience that was seamless from first showing to purchase was only a few days and enjoying the car
Benzel-Busch Motor Car Replied: Hello Jeffrey B Davis, we are very glad that you had an great sales experience at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
DealerRater Review
- October 30, 2017
Lino and Joe, Thank you so much for all the extra that was done For My wife and I.It is a great to be back. George Nista
Benzel-Busch Motor Car Replied: Hello GN, thank you for the kind words and review! We will pass on your words to Lino. We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- October 30, 2017
All I can say that Frank Armando is the main reason I come back with all our cars to be service. Mr. Armando gets the job done in a professional and friendly matter and the service repairs are done right. thank you
Willy Aramayo Replied: Hello joe, we are so glad that Frank was able to take care of you and get the job done. We appreciate your kind words and review!
Cars.com Review
- October 29, 2017
The best service. Very professional. Excellent facilities
Willy Aramayo Replied: Hello Bill, thank you very much for the kind words and review! We hope to see you at Benzel-Busch again in the future.
Cars.com Review
- October 29, 2017
There was a recall on my C-300. While they were correcting the problem, they did a complete check on my car...and lo and behold, there was a leak in my transmission. They immediately set me up with a loaner car, told me that they would repair all in about three or four days depending on parts...
Willy Aramayo Replied: Hello Fredda Kray, we are so glad that you received great service at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
DealerRater Review
- October 28, 2017
Honestly, hands-down THE best dealership. They are extremely friendly, welcoming & knowledgeable! The entire staff is wonderful! I recently leased a vehicle from Joe Simsek. He made the process extremely convienent, blissfull & stress free. Joe is exquisitely professional, knows what he is doing &...
Benzel-Busch Motor Car Replied: Hello Serratgy, we appreciate your very kind words and review! We are so glad that you had a wonderful experience at Benzel-Busch. We will pass on your kind words to Joe Simsek and the staff. We cant wait to see you again in the future.
Cars.com Review
- October 28, 2017
Left by Carol S.
Elegant experience From the sales person to the manager we were always in good hands in choosin a new car! Everyone was very professional and caring that I got the car I wanted! The business person, person who took us for a test drive as well as the person who explained the technology were...
Willy Aramayo Replied: Hello Carol schaefer, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to the staff. We hope to see you again in the future!
Cars.com Review
- October 27, 2017
Left by Jose S.
Super friendly, they engaged us as soon as we walked into the show room!
Willy Aramayo Replied: Hello Jose Salas, we are so glad that you had a great experience at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
DealerRater Review
- October 26, 2017
Left by Vincent T.
Thanks David Nieves and the Team for servicing my vehicle. I appreciate how you accommodated me as a walk-in (as somehow my appointment was not registered).
Benzel-Busch Motor Car Replied: Hello Vincent Ty, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind words and review.
Cars.com Review
- October 25, 2017
Left by Margo S.
Received recall letter and they attended to it quickly and efficiently. My wait was pleasant and comfortable. Chris from Customer Service kept me posted along the way which I appreciated.
Willy Aramayo Replied: Hello Margo Sokol, we are so glad that you had a good expereince at Benzel-Busch! We hope to see you again in the future.
DealerRater Review
- October 25, 2017
This dealership is truly exceptional. Our salesperson, John Meyer, was a real professional who worked with us tirelessly as we considered a number of models before finalizing our decision. And Sal Architto helped as we got to the end. I would highly recommend them.
Benzel-Busch Motor Car Replied: Hello Jlong23, we are so glad that you had an fantastic experience at Benzel-Busch! We will pass on your kind words to John. Thank you for the kind words and we hope to see you again in the future!
DealerRater Review
- October 25, 2017
Very helpful ! He helped me a lot ! Amazing experience with benz team ! Love his service and love my new car too . He makes me benz even more ! Thank you so much
Benzel-Busch Motor Car Replied: Hello yj11261126, congratulations on your new car! We are so thrilled that you had an amazing experience at Benzel-Busch. Thank you for the kind review and words. We hope to see you again in the future!
Cars.com Review
- October 25, 2017
Another great smooth transaction. After having my car totalled in a car accident, it was great that I didn't have to spend a ton of time getting a new one.
Willy Aramayo Replied: Hello Craig G., thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- October 24, 2017
Was a good experience been served by Englewood dealer
Willy Aramayo Replied: Hello Sonia l moran-david moran , we are so glad to know that you had a good experience at Benzel-Busch! Thank you for the review and we hope to see you again in the future!
Cars.com Review
- October 24, 2017
Consistent excellent service. John Powell was my provider. It was a pleasure working with him. He was very professional.
Willy Aramayo Replied: Hello J. Favaro, we are so glad that you received excellent service at Benzel-Busch! We will pass on your kind words to John. Thank you for the review and kind words.
Cars.com Review
- October 24, 2017
Left by John E.
Amazing experience. My Account Rep, Orlando Dranguet was super helpful and knew the car inside and out. Completing the sales process was efficient, quick and easy. The staff, and the facility were terrific - really could not have asked for more!
Willy Aramayo Replied: Hello John Egan, we are thrilled that you had an amazing experience at Benzel-Busch! We will pass on your kind words to Orlando. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- October 24, 2017
Our salesperson, Michael, notified us of an attractive incentive to turn in our leased C300 a few months early for a new 2017 version at essentially the same price. Easy choice.
Benzel-Busch Motor Car Replied: Hello 50tennis, congratulations on your new car! Thank you for the review and we hope to see you again in the future!
DealerRater Review
- October 24, 2017
I am now on my second leased car at Benzel-Busch and all the staff I've interacted with there have always been professional, informative and very friendly and helpful.I always feel I have gotten a good deal in those circumstances and attentive service when I bring my car in for maintenance
Benzel-Busch Motor Car Replied: Hello Nikkia, thank you for the kind words and review! We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- October 24, 2017
As a long time customer of Benzel Busch, service is at the highest level ever! Throughout the years, 27 years to be exact, Sossio Sole has provided me with exceptional, professional, consistent service. After each service visit, I always walked away feeling that I had received outstanding service...
Benzel-Busch Motor Car Replied: Hello Tommys Place, we are so glad that you had an outstanding experience at Benzel-Busch! We will pass on your very kind words to Sossio and to the staff. Thank you for being a loyal customer! We cant wait to see you again in the future!
Yelp Review
- October 24, 2017
Don't deal with this guys. They keep you on hold for long time. They never call you back. The parts department deserve 0 stars, Dave the manger is very rude. He hung up the phone on me for few time. Again stay away
Willy A. Replied: Hello Abe P.We are sorry that we kept you on hold and that you feel we hung up on you. Dave strives to provide exceptional service to all our customers. We are surprised to hear that he was rude to you. If you would like I would be more than happy to hear your concerns. You can reach me at 201-567-1400 x11214 or .Kind Regards,Willy AramayoClient Relations Manager
Cars.com Review
- October 22, 2017
Excellent customer service I recommend this dealership to my friends and family
Willy Aramayo Replied: Hello A.sierra, we are so glad that you received excellent service at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
Cars.com Review
- October 21, 2017
Left by Steven N.
Good service department. This is my review. If you don't like it, do not ask me again. Thanks.
Willy Aramayo Replied: Hello Steven Negri, thank you for the kind review. We hope to see you again in the future!
Cars.com Review
- October 21, 2017
Left by Daniel M.
Great. Very helpful, very informative. Excellent service.
Willy Aramayo Replied: Hello Daniel Miranda, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
Cars.com Review
- October 21, 2017
Left by Wilson C.
This is an excellent dealership. I have bought over ten cars here and have established a friendly and professional relationships with sales and management. This is a must stop shop when looking for a Mercedes. Ask for Sally or Scott. excellent
Willy Aramayo Replied: Hello Wilson Castrillon, thank you for the kind words and thank you for being a loyal customer at Benzel-Busch!
DealerRater Review
- October 21, 2017
Appreciate the accurate evaluation and detail for turnaround for time of work. As well as the quoted price for parts & labor--beforehand. The text messages keeping me in the loop are very helpful. Thank you
Benzel-Busch Motor Car Replied: Hello TheRev, thank you for your review and words! We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- October 21, 2017
I recently took my smart car for service to Bezel-Bush in Englewood, New Jersey and the experience was great. They offered a professional and excellent service. The service advisor was always in contact proving updates and took well care Of my car needs. In addition, they provided me with a...
Willy Aramayo Replied: Hello Oriana, we are so glad that you received excellent customer service! Thank you for the kind words and review.
Cars.com Review
- October 20, 2017
Left by Kevin L.
They promised me an allocation of a limited model and delivered.
Willy Aramayo Replied: Hello kevin Lam, thank you for the kind review and words! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 20, 2017
By far the most pleasurable purchase experience with regards to cars. The entire team were sincere, insightful and a pleasure to be with. There intuition towards our ideal requirements was literally perfect.
Willy Aramayo Replied: Hello Craig J. Pogson Esq, we are so glad that you had a pleasurable purchase experience at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future!
Cars.com Review
- October 18, 2017
The entire staff we delt with were very polite, professional and pleasing . Great dealership!
Willy Aramayo Replied: Hello Coloman de Hegedus, we are so glad that you had a great car buying experience at Benzel-Busch! Thank you for the kind words and review.
Cars.com Review
- October 18, 2017
Left by Amador G.
service gentleman Dave was exceptional and was always communicating with me of the progress of my car. I was in and out with no issues. I might consider purchasing from this dealer again.
Willy Aramayo Replied: Hello Amador Gomez, thank you for the kind words and review. We will pass on your kind words to Dave! We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- October 18, 2017
Very professional and accommodating staff. This was our third Benz with our sales representative, John Meyer. He has always come through for us with our special requests, especially this time when our request was for a very specific limited edition vehicle. All the support we received was...
Benzel-Busch Motor Car Replied: Hello JKM, we are very glad to know that John was able to help you with your special request! We will pass on your kind words to John. Thank you for the kind words and review! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 17, 2017
Left by Vicente S.
Very much satisfied with services and persons, everything was excellent
Willy Aramayo Replied: Hello Vicente Sunga, we are so glad that you had an excellent experience at Benzel-Busch! Thank you for the kind review and words.
Cars.com Review
- October 15, 2017
The personnel at B-B are all top-notch. Polite, courteous, and knowledgeable. I've purchased 20 cars from this dealership over the years, and I wouldn't even think about a different dealer or make of car.
Willy Aramayo Replied: Hello Malcolm A. Borg, thank you for being a loyal customer at Benzel-Busch! We cant wait to see you again in the future!
Cars.com Review
- October 15, 2017
Left by Lynn B.
Service department is exceptional. Very informative and friendly.
Willy Aramayo Replied: Hello Lynn Bergin, thank you for the kind review and words! We hope to see you again at Beznel-Busch in the future.
Cars.com Review
- October 15, 2017
I have been a Benzel Busch customer for many years ands have always been extremely and happily impressed with the quality of the cars and with the thoroughness and professionalism of their personnel. It really is a pleasurable experience.
Willy Aramayo Replied: Hello Jeff Flaster, we are so glad to know that you had a pleasurable experience at Benzel-Busch! Thank you for the kind words and thank you for being a loyal customer!
Cars.com Review
- October 14, 2017
Excelent experience overall, everyone helps us a lot and RAFAEL our sales person very proffesional help us with all our questions.
Willy Aramayo Replied: Hello Gabriel zapata, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Rafael. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- October 12, 2017
Left by Rosanna A.
I had my car serviced and the experience was very cordial and efficient.
Willy Aramayo Replied: Hello Rosanna Arcieri, we are so glad that you received cordial and efficient service at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
Cars.com Review
- October 12, 2017
Left by Loretta K.
Quick, courteous service from people who knew who I was and got me in and out with a smile. Thank you.
Willy Aramayo Replied: Hello Loretta Kaufman, we are so glad that you received courteous service at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
DealerRater Review
- October 12, 2017
Everyone is so nice from the person the welcome you till the last person you see when you walk out I do all my services there always have nice clean loner cars. Robert Berg is the best Service person ever he go out of his way to make sure your car get fix on time. Always explain whats going on. Now...
Benzel-Busch Motor Car Replied: Hello Joelr1212, we are so glad that you had a nice experience at Benzel-Busch! Thank you so much for the kind words and review. We hope to see you again in the future.
DealerRater Review
- October 12, 2017
Service advisor went above and beyond to make sure the issue was resolved. My key battery keeps dying every 5 days even after replacing it with a brand new battery 4 times. David was very patience to have the key diagnosed, tested and resolved right in time before the warranty expires.
Benzel-Busch Motor Car Replied: Hello Bandavision, we are so glad that David was able to help you with your key! We will pass on your kind words to David. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- October 11, 2017
Timely which is most important, automobile servicing was complete on schedule. Car was clean and ready to go.
Willy Aramayo Replied: Hello Howard L. Pearl, thank you for the kind review! We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- October 10, 2017
I am satisfied with the services and process when I bought my new vehicle at Benzel-Busch. It is my 2nd Mercedes from this dealer and I appreciate all services and expertise here at Benzel-Busch.
Benzel-Busch Motor Car Replied: Hello EY, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- October 10, 2017
SUPERIOR SERVICE AND QUALITY WORKMANSHIP. VERY PROFESSIONAL AND ACCOMMODATING by providing a loaner in a flash due to my personal situation. Process was update buy messages so I could make plans until the time to pick up my vehicle.
Willy Aramayo Replied: Hello Mr Ty, we are so glad that you received superior service and quality workmanship at Benzel-Busch! Thank you for the kind words and review.
Cars.com Review
- October 09, 2017
Exceptional sales and support service provided during our new car acquisition process from Benzel-Busch Motor Car Corp. We had requested the 25th Anniversary special edition E400 Cab through our sales agent, John Meyer. He is to be commended for all his efforts to secure the car for us. We are...
Willy Aramayo Replied: Hello Joe Mikulik, congratulations on your new car! We are so glad that John Meyer was able to secure the car for you. We appreciate your kind words and review.
Cars.com Review
- October 08, 2017
Excellent service I have been with this dealership for 26 years. I recommend this dealership to my friends who actually go to other dealerships. And I explain to them why they seat switch. I have had 26 great years. The relationship is solid. The service is excellent.
Willy Aramayo Replied: Hello Karen, thank you for being a loyal customer for 26 years at Benzel-Busch! We are so glad that you receive excellent service every time. Thank you for the kind words and review. We cant wait to see you again in the future.
Cars.com Review
- October 08, 2017
Great service. David Tangan is supper nice and helpful
Willy Aramayo Replied: Hello Avi oz, we are so thrilled to know that you received great service at Benzel-Busch! We will pass on your kind words to David. Thank you for the kind words and review.
Cars.com Review
- October 07, 2017
Left by Marylou B.
Louis Gallo is exceptional! He brings a new positive refreshing meaning to car salesman. I came from Manhattan to deal with him.
Willy Aramayo Replied: Hello Marylou Berk, thank you for your kind review and words! We will pass on your words to Louis Gallo. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 07, 2017
Always great. Courteous and informative staff that keep you posted as to how long your repair will take
Willy Aramayo Replied: Hello Judy Foldes, we are so glad that you had a great experience at Benzel-Busch! Thank you for the kind review!
DealerRater Review
- October 07, 2017
This was my first Mercedes benz and i can say I was pleased from the welcome entrance all the to the car definetily a very nice experience and Rafael was a great experience.. I will tell my friends about.benzel Busch as a great dealer and Rafael as a great salesman.. deff helped me accomadate me wit...
Benzel-Busch Motor Car Replied: Hello Rodney1626, we are so glad that you had a nice experience at Benzel-Busch! We will pass on your kind words to Rafael. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- October 06, 2017
I came to have the coolant level checked. I noticed that the car was not really vacuumed inside and I know it was washed outside which I appreciated very much. In my other car dealership, my experience was different and wondering if there is a policy of not allowing the service staff to do the...
DealerRater Review
- October 06, 2017
We had an substantial accident with our 2012 E350 in Mid September 2017. All I can stay about the professionalism of your staff is wow! Our car had been towed after the accident to Rockaway, NJ. After contacting my insurance company and putting them in touch with Benzel Busch, the Benzel Busch team...
Benzel-Busch Motor Car Replied: Hello Ray CAD-Guru, we are so glad that you had an excellent experience at Benzel-Busch and that your vehicle is perfect! Thank you so much for the kind words and we hope to see you again in the future.
DealerRater Review
- October 06, 2017
Being a customer at Benzel Busch is truly the best! I've purchased 3 cars from Sallee Pietri and she's more and more wonderful, helpful, supportive and accommodating each time. The service experience is also wonderful (and I know this because I had a very negative experience at another local...
Benzel-Busch Motor Car Replied: Hello JustJTJ, we are so glad that you had an awesome experience at Benzel-Busch! We will pass on your kind words to Sallee. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- October 05, 2017
I have been a customer for many years and never had a bad experience with the salesman or the service area. This was my first time working with Dave and he was just great. A true gentlemen who shared with me entire process including the time it would take to make the repair o0n my car. I was...
Willy Aramayo Replied: Hello Calvin E. Browne, thank you for your kind review and words! We will pass on your kind words to Dave. We hope to see you again at Benzel-Busch Motor Car in the future.
DealerRater Review
- October 04, 2017
Very satisfied with David Nieves, he kept me informed about the service needed on my car, and the drop off and pick up of the car went smoothly.
Benzel-Busch Motor Car Replied: Hello Linamgo, we are so glad that you were very satisfied with David. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- October 04, 2017
Professional, courteous,great. Customer service Prompt handling of paperwork, tech person Scott excellent presentation of car,and Orlando honest,and prompt handling of sale,start to finish,highly recommend
Benzel-Busch Motor Car Replied: Hello Robo53, thank you for the kind words and review. We are so glad that you received professional, courteous and great customer service! We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- October 04, 2017
Benzel Busch Mercedes is by far the best at what they do. The service was top-notch. I recommend this dealership to all friends and family.
Benzel-Busch Motor Car Replied: Hello Benz S63, we are so glad to know that you received great service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- October 04, 2017
Anytime I've ever had to bring my car in for service I have never been disappointed! No wait time when I dropped it off, no wait time when I picked it up. And the customer area is so comfortable and welcoming. The associates are so professional and courteous.
Benzel-Busch Motor Car Replied: Hello johnny tremendous, we are thrilled that you received excellent service at Benzel-Busch! Thank you very much for the review and kind words.
DealerRater Review
- October 04, 2017
I know that Mersedes is expensive, but the service they provide is exceptional. Michael Ehrlich is the best agent. I want to buy here again.
Benzel-Busch Motor Car Replied: Hello TonyM, thank you so much for the kind words! We will pass on your words to Michael. We hope to see you again in the future.
DealerRater Review
- October 04, 2017
Leasing my new C300 was an excellent experience. My sale person Mike was great! Everything from start to finish was very organized. Everyone at the dealership was friendly and went out of their way to make sure we were comfortable. I would highly recommend the dealership and my sales person Mike to...
Benzel-Busch Motor Car Replied: Hello TonyM, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Michael. Thank you for the review and we hope to see you again in the future.
DealerRater Review
- October 04, 2017
I found the customer area to be clean and friendly. David kept me informed as to time as to when my car would be completed thanks
Benzel-Busch Motor Car Replied: Hello frank, thank you for the kind review and words! We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- October 04, 2017
Thank you for providing excellent customer service!! The staff were all attentive,courteous,extremely helpful,best prices,thorough, professional,and they assisted me through all the facets of purchase go smoothly and seamlessly. Special Thanks to Arnold Priddy (Sales), Stacy Fowler(Finance) and...
Benzel-Busch Motor Car Replied: Hello Fara, we are so glad that you received outstanding service and that you had a pleasurable experience at Benzel-Busch! Thank you for your kind review and words.
Yelp Review
- October 04, 2017
Beware of this dealership ! Vehicle was sold to me in 05/2016 BMW and was sold as free and clear of of accidents and damages with the expectation it was a great car. Upon trying to sell my car in October 2017 I was told by someone who was trying to buy the car that there was a damage claim on the...
Willy A. Replied: Dear Royeet C.,We did review your situation with the pre-owned manager as well as executive management. When you purchased the 2013 BMW back on May 2016, we did show you the carfax and it was clean. I would like to discuss with you the sequence of events with your situation. At your convenience please reach out to me at 201-567-1400 or you can email me at . Thank you for the opportunity to allow us to help you.Kind Regards,Willy AramayoClient Relations ManagerAudi Meadowlands
Cars.com Review
- October 03, 2017
5 Star Service!. Benzel Busch provided great customer service. I received a loaner car until my car was ready. The Service Rep contacted with status updates of repair until complete.
Willy Aramayo Replied: Hello Derrick, we are so glad that you received excellent customer service at Benzel-Busch! Thank you for the kind words and review.
DealerRater Review
- October 03, 2017
excellent service! hospitality team! fast process! no flaws! I was late for my appointment however faculties were very nice and expedited service very satisfied and absolutely wonderful experience as customer. I would love to come back for another pleasure trip there. Thank you all!
Benzel-Busch Motor Car Replied: Hello pinkacai, we are thrilled to know that you received excellent service at Benzel-Busch. Thank you for the kind words and reveiw. We can't wait to see you again in the future!
Cars.com Review
- October 02, 2017
Louis Gallo was the sales representative I dealt with. His professional service was exceptional. He was extremely knowledgeable about all of the vehicle's features and answered my many questions quickly and honestly. Great representative of Benzel-Busch.
Willy Aramayo Replied: Hello Steven, we are so glad that you received exceptional service from Lou Gallo! We will pass on your kind words to Lou. Thank you for the review and we hope to see you at Benzel-Busch again in the future.
DealerRater Review
- October 02, 2017
Doug Ryan was fantastic to work with. He made us feel like were the only customer he had. He is over and beyond the normal sales experience to ensure that our buying needs were met. Thank you so much Doug!!! We would recommend Doug and Benzel-Busch Motor Car to anyone that is looking to purchase...
Benzel-Busch Motor Car Replied: Hello Sharon and Steve Perry, we are so glad that your sales experience with Doug Ryan was fantastic! We will pass on your kind words to Doug. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- October 02, 2017
Ms ,Attardo was absolutely fantastic in getting what I needed I'm very satisfied all was on time ,thank You!! Just like she promised ,I definitely recommend her
Benzel-Busch Motor Car Replied: Hello ahansen32, thank you for the kind words and review! We will pass on your kind words to Nancy. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 01, 2017
Service was as hoped for . In other words great!!!
Willy Aramayo Replied: Hello Rick, we are so glad to know that you received great service at Benzel-Busch! Thank you for the kind review and words.
DealerRater Review
- October 01, 2017
I was very pleased with the recent service of my Smart car in Englewood. John Powell is very thorough, professional, and courteous. I also appreciated the use of a loaner car.
Benzel-Busch Motor Car Replied: Hello SmartOwner, we are so glad that you received exceptional service at Benzel-Busch! We will pass on your kind words to John. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 30, 2017
Left by John M.
TYLER WAS VERY HELPFUL. THE BUMPER REPAIR LOOKS GREAT. THE CORDINATION WITH THE CAR RENTAL COMPANY (ENTERPRISE WAS SMOOTH.
Willy Aramayo Replied: Hello JOHN MCGUIRE, we are so glad that Tyler was very helpful and that your bumper looks great! We will pass on your kind words to Tyler. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 30, 2017
Bought my first Mercedes and was great experience all around. Salesperson, manager, finance and delivery people were all very helpful and knew what they were doing.
Benzel-Busch Motor Car Replied: Hello Jsrmd, we are so thrilled that you had an excellent experience at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future.
Cars.com Review
- September 29, 2017
Mr. Frank Armando ... He is alway No.1 nice man.. I'm alway happy to visit Grand ave Benzel- Busch not only for perfect regular check up but also to see Franki Armando at customer service desk.
Willy Aramayo Replied: Hi Sion Kim, Thank you for the nice comments about Frank Armando we also feel he is No. 1. I believe you gave us one star by mistake instead of 5 based on your comments. If there is any issue please do not hesitate to reach out to me. Thank you, Willy Aramayo Client Relations Manager 201-567-1400 x11214 waramayo@benzelbusch.com
Cars.com Review
- September 29, 2017
Dealing with Bezel Busch with an exceptional experience. This is the only MB dealership I would ever consider buying a car from.
Willy Aramayo Replied: Hello Stephen Chernin, thank you for the kind words and review. We are so glad that you had an exceptional experience at Benzel-Busch. We hope to see you again in the future!
Cars.com Review
- September 28, 2017
Left by Ernesto R.
Fantastic and excellent treatment from Giovanni Barbaro. Very professional, service oriented sales person and honest. Nice showroom, very friendly staff
Willy Aramayo Replied: Hello Ernesto Reyes, we are thrilled to know that you received excellent treatment from Giovanni. Thank you for your kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 28, 2017
They did their best to accommodate my needs. Informing all options in details and fast document work. I really enjoyed their excellent service.
Willy Aramayo Replied: Hello Keon S. Ahn, we are so glad to know that you received excellent service at Benzel Busch! We hope to see you again at Benzel-Busch again in the future.
DealerRater Review
- September 28, 2017
I asked several questions about servicing and pricing options. He was calm and detailed in his answers. There were several times when he did not have answers to my questions, but he took the time to fetch information from the right source rather than beating around the bush or giving me BS like many...
Benzel-Busch Motor Car Replied: Hello Albin, we are so glad that you had an excellent experience at Benzel-Busch. Thank you for the kind words and review. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- September 28, 2017
Once again, I am very satisfied with my experience. I will be a repeat customer for sure, and thank you for the incredible professionalism and service that Talia provided -- wonderful!!!
Benzel-Busch Motor Car Replied: Hello kathy1, thank you for the kind words and review. We will pass on your words to Talia. We cant wait to see you again at Benzel-Busch in the future!
DealerRater Review
- September 28, 2017
Service people were very professional and courteous. They make you feel at home while your vehicle is being serviced They even wash your car for you when finished,
Benzel-Busch Motor Car Replied: Hello Chloe, we are so glad that you received professional and courteous service from the staff at Benzel-Busch. Thank you for the kind words and review. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 28, 2017
The sales associate Mathew Papparazi was very knowledgeable. Made it a very smooth transition from the cla 250 to the C class sedan. Was very helpful in choosing the car too
Benzel-Busch Motor Car Replied: Hello Dolly, we are so glad that you had a good experience at Benzel-Busch! We will pass on your kind words to Mathew. Thank you for the review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 28, 2017
The question is why would you buy anything but a Mercedes and the bigger question is why would you buy from any dealership but Benzel-Busch where the service is incomparable. Everyone who touches the transaction goes out of their way to make it as smooth a process as possible. Cannot say enough good...
Benzel-Busch Motor Car Replied: Hello Leslie9575, thank you so much for the kind words and review! We are so glad that you had a good experience. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 28, 2017
Love to work with these guys and Peter Politano - they've got great attitudes! Good product knowledge as well- and this is my 3rd Mercedes !
Benzel-Busch Motor Car Replied: Hello Jen, thank you for the kind words and review! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 27, 2017
You can always count on Benzel-Busch for great repair service as well as customer service!!!
Willy Aramayo Replied: Hello Robbyn, we are so glad that you recieved great service at Benzel-Busch! Thank you for the kind review and words.
DealerRater Review
- September 27, 2017
Excellent experience Eli was great and knew how to order the car with all special details made sure to take time to show all details of car also took in our old car
Benzel-Busch Motor Car Replied: Hello John, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Eli. Thank you for the review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 27, 2017
Doug Ryan made this the easiest purchase experience I ever had. No pressure and so helpful! Scott Raymond in Finance made that part of the purchase equally easy and enjoyable.
Benzel-Busch Motor Car Replied: Hello mfabb, we are so happy to know that you had a great experience at Benzel-Busch! We will pass on your kind words to Doug and Scott. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 26, 2017
Rafael and the other sale rep were really great and helped me tremendously. My friend Tony recommended I go the Rafael and just like Tony I will recommend people I know go to him.
Willy Aramayo Replied: Hello Kathy Borges, we are so glad that Rafael helped you tremendously at Benzel-Busch. Thank you so much for the kind words and review!
Cars.com Review
- September 26, 2017
Very large dealership with a lot to offer in selection and service. The buying/leasing process of my 2017 C 300 4Magic, was very pleasant. Even thought this is a huge dealership, treatment from the car valet greater through the buying process, equipment review, paper work and delivery was smooth and...
Willy Aramayo Replied: Hello Linda, thank you for the kind words and review. We are happy to hear that you had a pleasant buying/leasing process. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 26, 2017
My wife and I we're extremely happy with the service and experience especially with Nancy she was amazing in all details . Benzel Busch is the place ! for all you automobiles
Willy Aramayo Replied: Hello Arfst, we are so glad that you were extremely happy with the service at Benzel-Busch. We will pass on your kind words to Nancy. Thank you for the review.
Cars.com Review
- September 26, 2017
Left by Matthew G.
Larry Nash is an exceptional salesperson who made the process easy and understandable.
Willy Aramayo Replied: Hello Matthew Grabell, thank you for the kind words and review. We will pass on your kind words Larry Nash. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 26, 2017
Sossio Sole was outstanding as he always is. Professional,courteous and one of main reasons I continue to buy cars at Benzel Bush. Highest level of care given. Gives Benzel Bush a good name.
Benzel-Busch Motor Car Replied: Hello moishe2, thank you for the kind review and words. We are so glad that you received outstanding service from Sossio!
DealerRater Review
- September 26, 2017
Both Sal and Michael were exceptional. Sal went out of his way to make sure we were happy with the product. This is our 3rd lease and we will be back again in 4 years provided Sal is there.
Benzel-Busch Motor Car Replied: Hello The Coupe, we are thrilled to know that you received exceptional service at Benzel-Busch. We will pass on your kind words to Michael and Sal. Thank you for the kind review and words!
Yelp Review
- September 26, 2017
Came here to pick up a few parts for our car. We met with Tony, who was very friendly and helpful. We weren't sure which part we needed and he came over to inspect the car and gave us a detailed and professional explanation of what the issue was and what was needed to address the issue. Overall, was...
Cars.com Review
- September 26, 2017
The service at Benzel-Busch is always exceptional-from the person who welcomes you and checks in your car to your consierge who oversees the process and keeps you updated. Cannot say enough good things about everyone at Benzel-Busch.
Willy Aramayo Replied: Hello Leslie, we are so glad that you received exceptional service at Benzel-Busch! Thank you for the kind review and we hope to see you at Benzel-Busch again in the future.
Cars.com Review
- September 25, 2017
Left by Gary E.
Chris Iseman has been my service rep for the past 5 years. His professional knowledge of the vehicle together with complete honesty have always made me come back to Benzel-Busch to service my car with confidence. I will definitely purchase my next car at Benzel-Busch because of this experience.
Willy Aramayo Replied: Hello Gary Esoldi, we are so glad that you had a good experience with Chris Iseman at Benzel-Busch. We will pass on your kind words to Chris. Thank you for the kind review and we cant wait to see you again at Benzel-Busch in the future!
DealerRater Review
- September 24, 2017
Peter and the staff are a professional, wonderful group. They go out of their way to assure customer satisfaction! We are very pleased with the service we received!
Benzel-Busch Motor Car Replied: Hello Hello27, we are so glad to know that you received great customer service at Benzel-Busch! Thank you for your kind words and review. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 24, 2017
I experienced a malfunction with my MBrace during the night, I received a call and the Police responded. It is very reassuring that everyone responded to protect my car. Also a recall was serviced at the same time. Thank you.
Benzel-Busch Motor Car Replied: Hello Arthur Baaun, we are so glad that everyone was exceptional and that your car was serviced as well. Thank you for the kind review and words!
Cars.com Review
- September 23, 2017
Benzel-Busch Motor Corp. is a HUGE facility, with seemingly 100's of employees. Yet when I was there to turn my 2014 C Class and then re-lease my 2017 C Class, I felt the personal attention one would expect from a much smaller operation. Everyone from my Sales Associate Pat Capasso, the parking...
Willy Aramayo Replied: Hello Linda, we are so glad that you felt comfortable and welcomed at Benzel-Busch! We will pass on your kind words to the whole staff. Thank you very much for the kind review and we hope to see you again in the future!
DealerRater Review
- September 23, 2017
Left by Femi S.
I'm very happy with the vehicle. My family do like it and we shall always come for more vehicles, Thank you for a good service.
Benzel-Busch Motor Car Replied: Hello Femi Sajimi, we are so happy that you received good service at Benzel-Busch. Thank you for the kind review and words. We hope to see you again in the future.
Cars.com Review
- September 22, 2017
Left by Gary S.
Appointment & Service top notch ,with the pick up of loaner car as well!!
Willy Aramayo Replied: Hello Gary stinson, thank you for the kind review and words. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 21, 2017
Left by Sharon S.
Lou Gallo was professional, outstanding customer service, and exceeded my expectations. His knowledgebase is far exceptional than any salesperson I have dealt with in my 30 years of purchasing cars.
Willy Aramayo Replied: Hello Sharon Selden, we are glad to know that you had a great experience with Lou Gallo. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 21, 2017
Enjoyed the pick up service. The driver was nice. Loaner car was beautiful.
Willy Aramayo Replied: Hello Ccx, we are glad to know that you enjoyed the pick up service. Thank you for the kind words and review.
Cars.com Review
- September 21, 2017
I was truly happy with the level of courtesy and expertise. From the first phone call, to the speedy repair and service, everything was done to perfection.
Willy Aramayo Replied: Hello Maria Lombardi, thank you for the kind review and words. We are so glad that you were truly happy with your experience at Benzel-Busch.
Cars.com Review
- September 21, 2017
My service manager was polite , efficient, and very friendly He made me very comfortable
Willy Aramayo Replied: Hello I Deak, thank you for the kind words and review.
Cars.com Review
- September 21, 2017
Left by Howard S.
As always the reception, service and follow-up were truly exceptional. All concerns were addressed by staff, particularly my service advisor Frank Armando. It's always a pleasure to visit Benzel Busch.
Willy Aramayo Replied: Hello Howard Sheikowitz, we are so glad that you had an exceptional experience at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
DealerRater Review
- September 21, 2017
David Tangen kept me informing of the status of car service. As soon as it was ready he informed us to come and pick up the car.
Benzel-Busch Motor Car Replied: Hello Spouse, we are so glad that you received good service from David Tangen. We will pass on your kind words to him. Thank you for the review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 21, 2017
First time visiting the Englewood Benz dealership. Could not have gone more smoothly nor could I have been more impressed. The quality and speed of my tire replacement was impeccable and level of customer service/care/treatment that I received was more than top tier. It was luxurious.
Benzel-Busch Motor Car Replied: Hello Ryoji1, we are so glad to know that you had a good experience at Benzel-Busch. Thank you for your kind words and review. We hope to see you again in the future.
Cars.com Review
- September 19, 2017
I love Benzel-Busch Motor Cars, they are the most professional dealing in our area. I actually purchased my vehicle from another dealer took it there for service once and it was terrible. Benzel-Busch is quick professional and do not try to up sell their patrons. I love this place!
Willy Aramayo Replied: Hello Henry S, thank you for the kind words and review. We can't wait to see you again at Benzel-Busch in the future!
Cars.com Review
- September 19, 2017
Lino has been a fantastic partner in helping me lease cars for the past 21 years, while Joe has been gracious with His time and care in preparing an agreement that meets My family's needs.
Willy Aramayo Replied: Hello Mr. Ron Insana, thank you for the kind review and words. We will pass on your words to Lino and Joe. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 19, 2017
At this dealership, I had a great experience. Especially, the sales representative, Jay Lee, was very professional. He explained clearly and answered all the question in a professional manner.
Benzel-Busch Motor Car Replied: Hello YW1970, we are so glad that you had a great experience at Benzel-Busch! We will pass on your kind words to Jay Lee. Thank you for the kind review and we hope to see you again in the future.
DealerRater Review
- September 19, 2017
loaner car was perfect in and out quickly Tim kept me well informed car was washed and cleaned perfectly when it was returned to me
Benzel-Busch Motor Car Replied: Hello Stace, thank you for the kind review and words. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 19, 2017
Orlando made the experience great. I usually hate buying or leasing a car but he made the experience pleasurable. I plan to recommend him to anyone I know who wants to buy a Mercedes.
Benzel-Busch Motor Car Replied: Hello rb241204, we are so glad that you had pleasurable buying experience at Benzel-Busch. We will pass on your kind words to Orlando. We hope to see you again in the future!
DealerRater Review
- September 18, 2017
I had the car which I didn't find long time. Only dealership I found exactly what I need and I got same car. Everything very short time and very professional. Thanks Peter Poliandro very professional dealer.
Benzel-Busch Motor Car Replied: Hello Jalil, we are so glad that you had a good experience at Benzel-Busch. We will pass on your words to Peter. Thank you for the review and we hope to see you again in the future.
DealerRater Review
- September 17, 2017
My car was not and easy fix but it was completed without a problem but I been to you service department so much I feel like family lol now I will be back due to engine light on. Can make it up it happen once I drive off your lot. Need family discount to fix this too lol. Your team is the best!!!
Benzel-Busch Motor Car Replied: Hello Eriverausa, thank you for the kind words and review. We will pass on your words to Frank and the team. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 16, 2017
Left by Jack A.
keep up the fantastic service I would not think of going to another Dealer (even closer to my home)
Willy Aramayo Replied: Hello Jack Azar, we are so glad that you received outstanding customer service at Benzel-Busch. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- September 16, 2017
I had a flat tire and the service was completed in a quick and efficient manner
Willy Aramayo Replied: Hello P DeMaio, we are so glad that your flat tire was taken care of and was fixed quick. Thank you for the kind review.
Cars.com Review
- September 16, 2017
It was a pleasure to have service with such thoughtful, careful persons, in such a beautiful setting. I can not think of better help and care. The personnel were outstanding.
Willy Aramayo Replied: Hello James J. Strain, MD, we are thrilled to know that you received outstanding care at Benzel-Busch! Thank you so much for the review and kind words. We hope to see you again in the future.
Cars.com Review
- September 16, 2017
Left by Keith Z.
Excellent buying experience salesman was extremely professional and accommodating
Willy Aramayo Replied: Hello Keith Zwain, we are so glad to know that you had an excellent buying experience at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- September 15, 2017
The tech mention that the shaking of the steering when turned almost all the way to the right or left is due to aging.
Willy Aramayo Replied: Hello Jason, thank you for the kind review and we hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 15, 2017
Left by Michael C.
1st class service with professionalism and courtesy from all employees. Service area very clean and comfortable. I had an unscheduled repair and was very accommodating
Benzel-Busch Motor Car Replied: Hello Mconnell, thank you for your kind words and review. We are so glad that you received first class service at Benzel-Busch. We hope to see you again in the future!
Yelp Review
- September 15, 2017
I've always experienced very good service here. The people are polite, helpful, and efficient. I also love being able to text about the status of my car.
Cars.com Review
- September 14, 2017
I was there first time taking my dad's car since he wasn't well. Excellent service. Comfortable environment. Overall service excellent. The representative was very friendly, understanding & caring (sorry forgot his name). Answered my questions in terms I could understand.
Willy Aramayo Replied: Hello Rev.Dr. George C. Abraham, we are so glad to know that you received excellent service at Benzel-Busch. Thank you for the kind words and review. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 12, 2017
Left by Tamika B.
Work was done in a timely fashion even though I was a walk in client. Great customer service from all parties. They make you feel very welcomed.
Willy Aramayo Replied: Hello Tamika Benitez, thank you for the kind review and words.
DealerRater Review
- September 12, 2017
because no other dealership gave to me better service then bezel-bush Mercedes Benz dealership. this dealership gave to fast and quick and great job and always follow up after get a services,
Benzel-Busch Motor Car Replied: Hello sonny yim, we are so glad that you received great and fantastic service at Benzel-Busch. Thank you for the kind words and review. We hope to see you again in the future.
DealerRater Review
- September 12, 2017
my first trip for service and everything was fantastic! Cool courteous and fast! the way I like it!they pay attention to detail and are very friendly
Benzel-Busch Motor Car Replied: Hello George r Cappellini, we are so glad that you received first class service at Benzel-Busch! Thank you for your kind words and review. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 12, 2017
Had engine sign on dash board lit, Wouldn't go away. Called Mr Bob Berg & he is as always wonderful to deal with. He took care of me right away !!!!!!
Benzel-Busch Motor Car Replied: Hello rajmb, we are so glad that you received excellent service from Bob Berg. We will pass on your kind words to Bob. Thank you for the review and we hope to see you again sometime in the future at Benzel-Busch.
DealerRater Review
- September 11, 2017
Benzel is Friendly n very clean. Love the way they greet their customers - by their name. You know you're expected n welcomed. I would recommend this dealership to friends
Benzel-Busch Motor Car Replied: Hello Suzy, thank you for your kind words and review. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 11, 2017
I have bought dozens of cars from Jason Burgoyne and his team. I do not go anywhere else...nothing compares. It is always worth the trip
Benzel-Busch Motor Car Replied: Hello johnlahoud, thank you for the kind review. We will pass on your kind words to Jason and the team. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 10, 2017
Johnathan was a true professional,I will always request him, I love you guys any one I had to help was great.
Willy Aramayo Replied: Hello Nasz, we are so glad that you received outstanding service from Johnathan. We will pass on the kind words to him. Thank you for the review.
Cars.com Review
- September 10, 2017
Second time bringing car in for scheduled inspection. Met by courteous staff and service was exceptional.
Willy Aramayo Replied: Hello Herbie, thank you for the kind review. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 08, 2017
I like to take care of any issues with the car ASAP. BB was my first thought. Made a same day appointment and waited for the car, we even took our salesmen, Peter P. out for lunch. Upon returning the car was ready. I was told it was only tire pressure related. The very best part of our visit...
Willy Aramayo Replied: Hello Arthur Carlotti, we are so glad that you had a good experience at Benzel-Busch. We hope to see you again in the future. Thank you for the kind review.
Cars.com Review
- September 07, 2017
Left by Lina M.
Outstanding service.We are really impressed. Even if we were not loyal to Mersedes for the last 30 years , we would have convert to it for the service alone.
Willy Aramayo Replied: Hello Lina Markovski, thank you very much for the kind words and review. We are so glad that you received outstanding service at Benzel-Busch. We hope to see you again sometime in the future at Benzel-Busch.
Cars.com Review
- September 07, 2017
Customer service is excellent. . It took faster service than expected which was good despite having some extra work to be done for my car. They are reliable. I should say benzel busch is highly recommended not only the service area but also in sales. They are approachable. The service waiting area...
Willy Aramayo Replied: Hello Benzel busch, we are so glad that you received excellent customer service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
Yelp Review
- September 07, 2017
I have never left a review on anything in my entire life... however I feel this review is necessary. This dealership/management does not care about their customers or doing good business... JUST PROFITS (YOUR MONEY). I purchased a leased vehicle on a Saturday at 5pm (closing). I didn't realize how...
Willy A. Replied: Dear Tony S.,I am sorry you feel this way about our staff and management team. You did take the vehicle for a 30 minute test drive the day of the delivery. It also appeared that you were happy when you left with the vehicle and the entire transaction. That same weekend you drove the vehicle for hundreds of miles and on Monday morning you came back to return it. You advised us you spoke with many friends in the auto business and they said they could have made a better deal and it would be ok to return the vehicle back to the dealership. Our management staff met with you and explained this is not possible after you've driven it for several hundred miles. Then you stated that you had a medical issue where your arm bothered you when it was hanging outside the driver's side window. You said you can produce a note. At that point the sales management team decided that they would allow you to exchange this vehicle for any other vehicle we had in stock. You spent some time looking around but decided not to exchange the vehicle for anything else. We gave you the opportunity to chose another vehicle but you chose not too, not to mention that the deal for that particular model was well below market. The dealer also spent over $800 as a goodwill gesture to replace the front bumper because when we gave you the vehicle with front and rear license plates, per NJ state law. Since you are a Jersey City Police officer you felt that you did not need the front plate and wanted a new front bumper. We felt we did everything to try to satisfy your needs except unwind the deal when the car had been driven all weekend. Once again I apologize about your dissatisfaction with our staff due to buyers remorse. Sincerely,Willy AramayoClient Relations Manager
DealerRater Review
- September 07, 2017
The service that was done to my car was great. The staff was approachable and easy to deal with. The time management was met and job was actually done earlier than expected. The service was excellent and highly recommended. the service waiting room was clean, neat and comfortable.
Benzel-Busch Motor Car Replied: Hello Aniuq, we are so glad to know that you received excellent service. Thank you very much for the kind review and we hope to see you again in the future.
DealerRater Review
- September 07, 2017
My experience from beginning to the end when I brought my car in for service was exceptional. All staff were extremely courteous. Andrew could not have been nicer. He made sure that everything was taken care of in a professional and very courteous way.
Benzel-Busch Motor Car Replied: Hello ladymcdi, we are so glad that you received exceptional service at Benzel-Busch. We will pass on your kind words to Andrew and the staff. Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- September 06, 2017
I've leased a few cars from them and they're always terrific to deal with. Really the best in the business
Willy Aramayo Replied: Hello Dean Marchi, thank you for the kind words and review. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 06, 2017
Bob Berg is a true professional. Bob saw us coming and he got up from his desk and opened the door to let us in. And he didn't tell us to walk out and come back in. Bob went over the entire car with us and told us we were in good hands. Bob is honest and very respectful. And has a sense of humor....
Willy Aramayo Replied: Hello Dave & Ann, we are so glad that you had a great experience with Bob Berg at Benzel-Busch. We will pass on your very kind words to Bob. Thank you so much for the review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 06, 2017
Excellent and prompt service and friendly dealings!
Willy Aramayo Replied: Hello Ron Insana, we are so glad that you received excellent and prompt service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- September 05, 2017
Left by Kimberly A.
Me and my husband drove to va to purchase a car from another dealer , low and behold it was the worst experience of my life.... we wound up at Benzel Busch and WOW what a difference . It was like night and day what a wonderful experience from the time we walked in until we left with our new car....
Willy Aramayo Replied: Hello Kimberly accola, we are so happy to know that you had a great expereince at Benzel-Busch! We will pass on your kind words to Mark. Thank you for your reveiew and we cant wait to see you again at Benzel-Busch in the future.
DealerRater Review
- September 05, 2017
I am very pleased with the overall service Lou provided. I will definitely work with him in the future and recommend him to friends and family!
Benzel-Busch Motor Car Replied: Hello kayla12345, we are so glad that you received excellent service from Lou. We will pass on your kind words to him. Thank you very much for the kind review and we hope to see you again in the future!
DealerRater Review
- September 03, 2017
I recently leased a 2018 cabriolet and I am totally in love with the car! My experience with everyone was EXCEPTIONAL! It was difficult for me to leave BMW however I have totally fallen in love with Mercedes. The extraordinary customer service experience and the truly wonderful car has sold me on...
Benzel-Busch Motor Car Replied: Hello glocapp, we are so glad that you had an exceptional experience at Benzel-Busch! Thank you so much for the kind words and review. We hope to see you again sometime in the future!
DealerRater Review
- September 03, 2017
The used car team was a pleasure to deal with. The process took some time due to schedules - but Mark and the team were diligent and didn't pressure.
Benzel-Busch Motor Car Replied: Hello TonyT, we are so glad that the staff was patient and professional throughout the entire process. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- September 02, 2017
Left by John S.
David is an exceptional service representative which is why we buy so many new vehicles from Benzel
Willy Aramayo Replied: Hello John Slota, thank you for the kind words and review. We will pass on your words to David. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- September 02, 2017
The purchasing experience was excellent because we got an excellent sales person, James Scott, who was very informative and able to provide us with detailed answers to our questions. Mr Sott Raymond was also extremely helpful providing all detailed information regarding financing.
Benzel-Busch Motor Car Replied: Hello felipilla, we are so glad that you had an excellent purchasing experience with James Scott and with Mr. Raymond regarding financing. We will pass on your kind words to James and Mr.Raymond. Thank you for the review and we hope to see you again at Benzel-Busch in the future!
Cars.com Review
- September 01, 2017
the experience was excellent in that people were polite and informative and genuinely concerned with our comfort and accessability to all information and amenitys, product knowledge etc.
Willy Aramayo Replied: Hello Antonio, we are so glad that you had an excellent experience at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- August 31, 2017
get truly excellent service from Benzel-Busch Motor Car Corp., I thanks to there step members because I am a limo driver who need quick services , they gave to me quick service and greatest job,
Willy Aramayo Replied: Hello sonny yim, we are so glad that you received excellent service from Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- August 31, 2017
Exceptional service. Waited only 90 min for the ten thousand mile service. They are the best.
Willy Aramayo Replied: Hello Samuel Thomas, we are so glad that you received exceptional service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- August 29, 2017
Making my appointment for service was easy. I was able to get the appointment - date & time that worked best for me. The customer service representative was courteous. I was greeted upon arrival and quickly ushered to the front desk for check-in. Mr. T Torell worked with me to confirm what my...
Willy Aramayo Replied: Hello L M DeCarlo, thank you so much for taking the time to write a very kind review. We are so glad that you had a wonderful experience at Benzel-Busch. We hope to see you again in the future!
Cars.com Review
- August 29, 2017
Chris Iseman does a great job, I will definitely come back.
Willy Aramayo Replied: Hello Joe, thank you for your kind review. We will pass on your words to Chris Iseman. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- August 29, 2017
Anytime I go for service, It is always excellent. Hands Down! From greeting to loaner cars to understanding the problem. Makes you feel welcome. I also love the machine that makes, coffee, latte, cappuccino, espresso etc.
Benzel-Busch Motor Car Replied: Hello Victor G., we are so glad you received excellent service at Benzel-Busch. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- August 29, 2017
Orlando has been my sales rep for 15 years. He found the exact car I wanted and worked with me to lower my payments based on Mileage used on my last vehicle and personal needs . He takes his time to find what's best for the customer and is a pleasure to work with.
Benzel-Busch Motor Car Replied: Hello Robynslp95, thank you for your nice review and thank you for being a loyal customer at Benzel-Busch for 15 years! We will pass on your kind words to Orlando. We cant wait to see you again in the future.
DealerRater Review
- August 29, 2017
This is our third purchase from this dealership over the past six years. We've dealt with two salesmen prior to Arnold. This is the first time we received through exceptional attentive care and more importantly, follow up and care. Arnold called us two days after our purchase just to ask if we had...
Benzel-Busch Motor Car Replied: Hello BernFlo, we are thrilled to know that you received excellent service from Arnold Priddy. We will pass on your kind words to Arnold. Thank you for your kind review and kind words. We cant wait to see you again at Benzel-Busch in the future!
Cars.com Review
- August 28, 2017
Yusuf was my rep and he was great. I was looking for a specific car and he got me exactly what I was looking for
Willy Aramayo Replied: Hello hassan, we are so glad that you had a great experience with Yusuf. We will pass on your kind words to Yusuf. Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- August 28, 2017
Outstandingly beat dealership I have ever dealt with. True excellence from sales to service.
Willy Aramayo Replied: Hello Dr. Steven Tunick, thank you for your kind review and words. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- August 28, 2017
Left by Joyce Y.
It was very good. The service Manager was very good.
Willy Aramayo Replied: Hello Joyce Yanakas, we are thrilled to know that you had a good experience at Benzel-Busch. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 27, 2017
Excellent at customer service and very customer focused. All dealers try but Benzel Busch is a step ahead of others and is genuine. You don't feel like they are just trying to get your sale. They were willing to negotiate and made the process easy. I do not enjoying the new car buying process as...
Willy Aramayo Replied: Hello Cheryl M, we are so glad that you received excellent customer service! Thank you for your kind review and words. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- August 27, 2017
Came in for 50000 mile service on my 2015 smart for two. Found that at 54000 miles my vehicle is no longer under warranty; not a problem at all.
Cars.com Review
- August 26, 2017
The entire team at Benzel Busch Motor Car Corp. delivers first class client care consistently.
Willy Aramayo Replied: Hello WF, thank you so much for your kind words and review. We hope to see you again in the future.
DealerRater Review
- August 25, 2017
Amazing dealership, I've been a client for more than 5 years and have never been disappointed! Mercedes Benz of Englewood makes you feel at home
Benzel-Busch Motor Car Replied: Hello Claudia R. Barrientos, we are so glad that you received exceptional care and quality at Benzel-Busch. Thank you for your kind review and thank you for being a loyal customer!
Yelp Review
- August 24, 2017
Service Staff has always delivered to us above par service from drop-off to advisors to pick-up.For which my family remains grateful. Thank you to the entire service platform.
DealerRater Review
- August 24, 2017
Frank was exceptional. He made sure I knew what was being done and followed up with phone calls as necessary. Very good job Ed Assile
Benzel-Busch Motor Car Replied: Hello Edwrad1949, we are so glad that you had a good experience with Frank ! We will pass on your kind words to him. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- August 23, 2017
I recently bought my ML 400 in for a service and met Min Kim in the service department. He suggested that I look at the new 2018's and next Peter S. Poliandro, Jr. was getting my truck appraised while I was getting my truck serviced and detailed. Peter sent me photos of available trucks and found me...
Willy Aramayo Replied: Hello Roger J Muller Jr., thank you for your very kind review and thank you for being a loyal customer for over 30 years at Benzel-Busch! We will pass on your kind words to Peter. Congratulations on your new AMG truck and we cant wait to see you again at Benzel-Busch.
DealerRater Review
- August 23, 2017
As usual I received extraordinary attention. I question why the cost of the replacement tire with my Mercedes tire insurance was 70 more dollars less than when I purchase the tire less than two months earlier personally. Do you have a multi-tiered structure pricing 4 favored billing...
Benzel-Busch Motor Car Replied: Hello ALVIN KATZmd, thank you for reaching out to us. We know that a service manager has contacted you and if you have any more questions or concerns please let us know.
Cars.com Review
- August 22, 2017
Left by Crystal I.
John Powell is always greats and provides amazing service and customer care
Willy Aramayo Replied: Hello Crystal Izquierdo, we are so glad that John provided you with amazing service and customer care. We will pass on your kind words to him. Thank you for your review and we hope to see you again in the future!
DealerRater Review
- August 22, 2017
My experience was extremely professional and courteous. Chris Tancetti was the dealer that assisted me and the gentleman that showed us (Ariell; sp?) was also extremely professional and courteous and remarkedly patient. I wouldn't hesitate and would also recommend Benzel-Busch dealership to...
Benzel-Busch Motor Car Replied: Hello phyl, we are thrilled to know that you had an extremely professional and courteous expereince at Benzel-Busch. We will pass on your kind words to Chris and Ariel. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- August 22, 2017
Thank you Giovanni !! From start to finish you took care of all of my needs. Keep up the great work. See you soon in another 3 years. Thank you from a lifetime customer.
Benzel-Busch Motor Car Replied: Hello DjMannyman, we are so glad that you recieved great service from Giovanni! We will pass on your kind words to him. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 21, 2017
Left by Peter S.
Looking for a car for several months, found car at Benzel-Bush and decided to take a ride to New Jersey to take a look never expecting to drive home with a new car.Everyone one from my sales person Sallee to the Mike the product concierge were just wonderful and very pleasant to deal with
Willy Aramayo Replied: Hello Peter Scalamandre, thank you for your kind review! We will pass on your kind words to Sallee and Mike. We hope to see you again in the future.
Cars.com Review
- August 20, 2017
Left by Maria L.
Excellent service and dealership experience. John Powell was great. Provided a loaner car.
Willy Aramayo Replied: Hello Maria lucibello, we are so glad that you received excellent service and had an excellent dealership experience! We will pass on your kind words to John Powell. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 19, 2017
Service is always exceptional, staff is courteous and is in constant communication from the initial dropoff of vehicle , throughout repair service to return of vehicle
Willy Aramayo Replied: Hello J Petioni, thank you for your kind review! We hope to see you again in the future.
Cars.com Review
- August 18, 2017
It was the best car buying experience i have ever had. Profession in all ways. Iwould recomend Benzel Busch to anybody buying a new or used car
Willy Aramayo Replied: Hello a taccetta, we are so glad that you had the best car buying experience at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
Cars.com Review
- August 18, 2017
Left by Marcia M.
Benzel Busch's service and customer car is unparalleled by any other dealership in the area. I have been buying cars from them for 30 years, and wouldn't go to any other dealership even though several are more convenient to where I live. Other dealerships just can't compare to Benzel Busch!
Willy Aramayo Replied: Hello Marcia Mauro, thank you for your kind words and review.We hope to see you again soon and thank you for being a loyal customer at Benzel-Busch for 30 years!
Cars.com Review
- August 18, 2017
Excellent. David Nieves, Jonathan Fleishman and Hatef did an excellent job dealing with an emergency situation.
Willy Aramayo Replied: Hello Paul Hollander, we are glad that you had an excellent experience! We will pass on your kind words to David,Jonathan and Hatef. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 18, 2017
This was the best customer service experience I have ever had at by car dealership. The service advisor who assisted me was courteous, knowledgeable, accessible and friendly. I would 100% recommend Benzel Busch to anyone.
Willy Aramayo Replied: Hello Anonymous, we are so glad that you had the best customer service experience at Benzel-Busch! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- August 18, 2017
See my email to Will Aramayo from earlier today. David Nieves, Jonathan Fleishman and Hatef did an excellent job in dealing with an emergency repair.
Benzel-Busch Motor Car Replied: Hello password, we are so glad to that you received excellent service! We will pass on your kind words to David Nieves and Jonathan Fleishman and Hatef. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- August 17, 2017
Chris Isman was extremely helpful He figured out what the problem was & he was right Service took care of it Wish we could have gotten a loaner car sooner
Benzel-Busch Motor Car Replied: Hello Lanie, we are so glad that Chris was extremely helpful for you. We will pass on your kind words to Chris. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- August 16, 2017
We had an emergency as far as we were concerned. God a new tire with no problem...ON A SATURDAY AFTERNOON. GREAT. Our regular service advisor was away. Mr. Powell was most course- ous. Always a pleasure at BENZEL-BUSCH. Thanks.
Benzel-Busch Motor Car Replied: Hello UCCsecretary, we are so glad that you had a pleasant experience at Benzel-Busch. Thank you for your kind review and we hope to see you again in the future!
DealerRater Review
- August 16, 2017
NO WAIT, EXCELLENT SERVICE. THEY FIX AND RETURN IT FAST!!!!!!!! I WILL NOT USED ANY OTHER DEALERSHIP. THEY HAVE THE BEST STAFF. JOHN POWELL MAKES SERVICING A CAR A PLEASURE
Benzel-Busch Motor Car Replied: Hello jmac, we are so glad that you received excellent service at Benzel-Busch! We will pass on your kind words to John and the staff. Thank you for the review.
DealerRater Review
- August 15, 2017
David N. and Chris in service were great! Service was very prompt and professional. I was even accommodated with a loaner on short notice and they even dropped off my car after completing service. Very convenient to be able to sign for services electronically as well. thank you.
Benzel-Busch Motor Car Replied: Hello Bal123, we are so glad that you received great service! We will pass on your kind words to David and Chris. We hope to see you again in the future, thank you for your review.
Cars.com Review
- August 14, 2017
For many years my family has been going to Benzel Busch and for many years to come, we will continue to go to Benzel Busch.
Willy Aramayo Replied: Hello Leyla L, thank you for being a loyal customer at Benzel Busch. Thank you for the kind review and we hope to see you soon!
Cars.com Review
- August 14, 2017
Excellent service. You can tell a lot about a company by the way they handle problems. I had a particular problem with my vehicle that Benzel and Mercedes Corporate handled expeditiously. This type of service is what keeps customers coming back. Thank you for addressing my concerns with the...
Willy Aramayo Replied: Hello Mark B., we are so glad that you received excellent service from Benzel Busch. We hope to see you again in the future. Thank you for your kind review!
Cars.com Review
- August 13, 2017
Great Price & quick delivery,Pat my salesman was very helpful the entire sale
Willy Aramayo Replied: Hello Len, we are so glad that Pat was very helpful during your sale. Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- August 12, 2017
I enjoyed my visit for service at your dealership as always. I have complete confidence with all aspects of my visit. Very personal and professional attention
Benzel-Busch Motor Car Replied: Hello mercedesken, we are thrilled to know that you enjoyed your visit for service! Thank you for your kind words and review.
Cars.com Review
- August 10, 2017
Left by Carole J.
Just as promised, hassle free and comfortable....that's what I like . Staff and facility could not have been nicer!
Willy Aramayo Replied: Hello Carole Josephs, we are so glad that you had a hassle free,comfortable first service experience! We hope to see you again in the future. Thank you for your kind review.
Cars.com Review
- August 10, 2017
Giovanni Barbaro is the best salesman there. He has an unbelievable work ethic. He is truly professional and efficient. He follows through and follows up with his clients. We purchased our car at Benzel Busch because of him. It was our second purchase through him. The experience was easy and he...
Willy Aramayo Replied: Hello Rosanne and John, we are so glad that you had a great experience with Giovanni Barbaro! We will pass on your kind words to him. Thank you for your kind review and we hope you are enjoying your Certified Pre Owned S550.
DealerRater Review
- August 10, 2017
Arnold Priddy was always there to make the process satisfying. I enjoyed working with him and would use his services again. His dedication to service was commendable.
Benzel-Busch Motor Car Replied: Hello Brooks, we are so glad that you enjoyed working with Arnold Priddy! We will pass on your kind words to him. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- August 10, 2017
Mike Vinci went above and beyond to ensure we could close out the deal and get our dream car, even while he was on his holiday.
Willy Aramayo Replied: Hello Ketan, we are so glad that you had a great experience with Mike Vinci! We will pass on your kind words to Mike. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- August 04, 2017
Chris is always pleasant and knowledgeable. I have been working with him for years and it is always a great experience. I would recommend Bezel Busch to friends and family.
Benzel-Busch Motor Car Replied: Hello Reecie01, we are so glad that you had a great experience with Chris! We will pass on your kind words to Chris. Thank you for your review and thank you for being a customer at Benzel-Busch.
Cars.com Review
- August 03, 2017
Left by Howard R.
A last minute recall on my car caused delay. I was taken care of and not inconvenienced at all
Willy Aramayo Replied: Hello Howard Rothman, we are so glad that you had no trouble and there was no inconvenience. Thank you for your review. We hope to see you again in the future!
Cars.com Review
- August 02, 2017
Left by Tamara P.
Pleasant experience. Sales person was very good answering all questions we had and accommodating our requests to see several different cars.
Willy Aramayo Replied: Hello Tamara Padron, we are so glad that you had a pleasant experience at Benzel-Busch! We hope to see you again in the future. Thank you for your review.
DealerRater Review
- August 02, 2017
The employees that assisted me in purchasing my vehicle were professional and helpful in finding the right vehicle for me. All the employees in the dealership were friendly and made me feel welcome.
Benzel-Busch Motor Car Replied: Hello Jim F, we are so glad that you received professional and helpful service! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- August 01, 2017
Left by Marilyn W.
Excellent experience. Our sales representative, Larry Nash, was extremely helpful, and Professional. He answered all our questions, and made the buying experience easy.
Willy Aramayo Replied: Hello Steven Wrubel, we are so glad that you had an excellent experience! We will pass on your kind words to Larry. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 31, 2017
Michael Messina is professional and a great friend I would look forward and going to Benzel Busch for service or to purchase a new vehicle
Benzel-Busch Motor Car Replied: Hello Terry5413, we are happy to know that you had a great experience with Michael! We hope to see you again in the future. Thank you for your kind review.
Cars.com Review
- July 30, 2017
Left by Edmar P.
The team of Lauro and Herman are terrific --knowledgeable, professional --obvious that they care about their customers. They are the draw that keep me coming back to Benzel!
Willy Aramayo Replied: Hello Edmar Petterson, thank you for your kind review. We will pass on your kind words to Lauro and Herman. We hope to see you again in the future.
Cars.com Review
- July 30, 2017
Lou Gallo actually tried to sell me the car I wanted not some stock that they were trying to get rid of. He sat with me until I found the perfect car.
Willy Aramayo Replied: Hello J. Falco, we are so happy that you had a good buying experience with Lou Gallo! We will pass on your kind words to Lou. Thank you for your kind review.
Cars.com Review
- July 30, 2017
Left by Helene sopher F.
I have been a customer since 1993 fully satisfied with benzel busch Sossio and Attif are so good . I am looking forward to doing business with benzel busch for many rears to come. I recommend customers constanly
Willy Aramayo Replied: Hello Helene sopher feldan, thank you for being a loyal customer at Benzel Busch! We are so glad that you have received great service for so many years. We will pass on your kind words to Sossio and Attif. Thank you for your kind review and we hope to see you soon in the future.
DealerRater Review
- July 29, 2017
I love the service and profesionalism they provide me . Mark did a great job explaining everything and help me to make the best decision. Thanks a lot I feel very happy with my car
Benzel-Busch Motor Car Replied: Hello Ivelo1204, we are so glad that you received great service! We will pass on your kind words to Mark. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 27, 2017
My sales rep, Frank Lauro, has always done a great job in helping me get a great deal. He has consistent follow up, and helps make getting a new car an easy experience.
Benzel-Busch Motor Car Replied: Hello SGFL, we are so glad you had a great experience with Frank Lauro! We will pass on your kind words to Frank. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 27, 2017
Everyone I interacted with was great. Arnold Priddy made the whole process very easy for me.i will conotinue to be a client of Benzel
Benzel-Busch Motor Car Replied: Hello Acquav, we are thrilled to know that you had an excellent experience! We will pass on your kind words to Arnold Priddy. Thank you for your review and thank you for being a valued customer here at Benzel Busch.
DealerRater Review
- July 27, 2017
We have purchased vehicles from Peter Poliandro before and he has never pressured us in our decisions. He is friendly and we trust that he is giving us a fair and honest price. All personnel at Benzel- Bush treat us in the highest manner and our experiences are the best we're ever encountered in a...
Benzel-Busch Motor Car Replied: Hello bobcorc, we are so glad that you had an excellent experience! We will pass on your kind words to Peter Poliandro. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- July 27, 2017
Best experience I've encountered at any car dealership. Personnel are friendly and prices are fair.
Willy Aramayo Replied: Hello bobcorc, We are thrilled that you had an excellent experience at Benzel Busch! We hope to see you again in the future. Thank you for your kind review.
Cars.com Review
- July 26, 2017
an enjoyable, hassle-free buying experience. I always enjoy dealing with Joe Herman, the sales manager
Willy Aramayo Replied: Hello allen demby md, we are so glad to know that you had an enjoyable experience at Benzel Busch! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- July 26, 2017
Every one at the facility was extremely nice and professional. Doug Ryan and the manager Jason were extra helpful and Craig Fusco in service has also made himself available with extra help all with a very professional manner. Very happy with Benzel Busch.
Willy Aramayo Replied: Hello Stacey, we are so glad you received nice and professional service! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- July 26, 2017
Left by Jeffrey L.
Orlando tracked down the car and color I wanted in just a day and we were able to close with my trade in quickly and hassle-free.
Benzel-Busch Motor Car Replied: Hello Jlefleur, congratulations on your new G wagon ! Thank you for your kind words and review. We hope to see you again in the future.
DealerRater Review
- July 23, 2017
This one is my 5th mecedes. I like the car and sale person jay lee is Excellent sale person, i will buy my 6th mecedes very soon.
Benzel-Busch Motor Car Replied: Hello Jesook6131, congratulations on buying your 5th Mercedes! We will pass on your kind words to Jay lee. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- July 22, 2017
Had my first 10,000 service on C300. Service Representative met me outside and got my paperwork ready in no time. Called to let me know car was ready and would be available for pick up when I got home from Work. Took no time to get it and car was washed. Been using this service department...
Willy Aramayo Replied: Hello Mark Hirschhorn, we are so glad you had a great experience! Thank you for your kind words and review. We hope to see you again in the future.
Cars.com Review
- July 20, 2017
Willy was fantastic at coordinating the service and John was efficient as well
Willy Aramayo Replied: Hello Rob, we are so glad you received good service! Thank you for your kind words and we hope to see you again in the future.
Yelp Review
- July 20, 2017
Service Advisor Robin S. was so pleasant from start to finish. I was here to have my car repaired after I was rear ended. She gave us a quote, we left, and ultimately decided to come back and have the car repaired with MB. When I returned to drop off our car, I was weighed down with two car seats, a...
DealerRater Review
- July 20, 2017
I came back to this dealership for one reason Giovanni. He is the easiest car salesman I have ever worked with and the most honorable. I will follow him wherever he goes.
Benzel-Busch Motor Car Replied: Hello skl , we are so glad to know that you had a great experience with Giovanni! We will pass on your kind words to him. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 20, 2017
Excellent service! Took in two cars for service, one without an appointment. Better service from pervious time I took my car in a couple of weeks ago.
Benzel-Busch Motor Car Replied: Hello acohen , we are so thrilled to know that you received excellent service! We hope to see you again in the future. Thank you for your kind review.
DealerRater Review
- July 19, 2017
It was my first time there the personal were very nice and helpful the job was done the way I wanted it was a good experience
Benzel-Busch Motor Car Replied: Hello Jimmy1964, we are so glad that you had a good experience and received excellent service! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- July 16, 2017
Left by Felice C.
Excellent service. Chris Eiseman is best service advisor. Dealing with BENZEL Busch for over 20 years and very satisfied. Felice Cooper
Willy Aramayo Replied: Hello Felice Cooper, we are so glad that you received excellent service! We will pass on your kind words to Chris Eiseman. Thank you for your review and thank you for being a loyal customer at Benzel-Busch.
DealerRater Review
- July 14, 2017
Leased a brand new E300 - 2017 model and have so many problems with this car in just 2 months time. Technology does not work properly nor does it work on a consistent basis, the trunk latch broke on a major highway, an inside feature fell apart within 2 hours of bringing the car home, and the...
DealerRater Review
- July 12, 2017
David Tangen, understood the problem, had the car repaired and returned it to me, cleaned in about an hour. no, problems, all handled professionally and correctly.
Benzel-Busch Motor Car Replied: Hello garyg, we are so glad that you received fast service! We will pass on your kind words to David Tangen , thank you for your nice review.
Cars.com Review
- July 12, 2017
Left by Ivelisse H.
I really like the services they provide. Mark was very helpful and give me all the answers I asked about the car. Great service and great staff.
Willy Aramayo Replied: Hello Ivelisse Hernandez, we are so glad that you received great service! We will pass on your kind words to Mark. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 09, 2017
Chris Iseman took really good care of me and my car. Running perfectly now. I test Benzel Busch. I've bought many car from this dealership and had them served there too.
Benzel-Busch Motor Car Replied: Hello Carrie22, We are very pleased to know that you had a great experience. We will pass on your kind words to Chris Iseman. Thank you for being a loyal customer and for your great review!
Yelp Review
- July 07, 2017
I have a 2006 CLS500 that wouldn't run properly back in November of last year so I took it to Benzel Busch since I'd gone in a couple times for my annual service there since moving to NJ from VA. When I arrived I explained the issue to the service person I was assigned and he indicated that I would...
Willy A. Replied: Dear Kofi O.,We apologize that the outcome was not to your satisfaction. We did review your records and understand that your are frustrated, however we did find that the only extended warranty that was applicable to the fuel system was if the fuel sending unit had an odor due to a leak. Your vehicle had a no start condition, which was not covered. We apologize that you are having these issues and hope you understand that we are following mbusa guidelines. Any other Mercedes Benz dealer would have given you the same results, which is why you took your vehicle to an independent dealer for repairs. If you have any questions you can reach me at or 201-567-1400 x11214.Sincerely,Willy AramayoClient Relations Manager
DealerRater Review
- July 04, 2017
The process in obtaining a new vehicle was made very simple and the financing as well. I would recommend this dealer and representative any day.
Benzel-Busch Motor Car Replied: Hello mymb, We are thrilled to know that you had a great experience at Benzel Busch ! Thank you for your kind words.
DealerRater Review
- July 03, 2017
From the moment I pulled into the diveway and was greeted the staff, it was a very good experience. My service manager, Chris Iseman, was expecting me. They did the scheduled work while I waited, as was the plan. I had tea and a scone and enjoyed the comfortable waiting area. The car was ready on...
Benzel-Busch Motor Car Replied: Hello Kate nyc , We are very glad to know that you had a good experience. Also, thank you for being a loyal customer at Benzel Busch for 19 years ! We try are very best to make every customer happy. Thank you for your great review and for your kind words about Chris.
Cars.com Review
- July 03, 2017
Left by Joseph D.
Very easy to make purchase, No nonsense, came to office, no hassle, no hidden nonsense, no games, comfortable purchase
Willy Aramayo Replied: Hello Joseph DeAngelis, We are very happy you had a great experience and that you were able to make an easy purchase. We try our very hardest to make all our customers feel comfortable. Thank you for your great review!
Cars.com Review
- July 02, 2017
Left by Jack A.
even my wife was very satisfied with the knowledge of the salesperson and professionalism. I was totally happy with the complete package I received including your financial dept.
Willy Aramayo Replied: Hello Jack Azar , we are very happy to know that you and your wife were satisfied with your salesperson. We are also glad you were happy with the financial dept. Thank you for your great review!
DealerRater Review
- July 01, 2017
Bensel Busch never fails to continuously give exceptional service in both the sales and service departments. Thank you Nancy Attardo for all your assistance and service in handling my new car lease. Everything was flawless!
Benzel-Busch Motor Car Replied: Hello Bear1118, We are very pleased to know that you had a flawless experience at Benzel Busch! We will pass on your kind words to Nancy and the staff. Thank you for your review.
Cars.com Review
- June 27, 2017
Great and knowledgeable service from associate Jonathan Fleischman
Willy Aramayo Replied: Hello Pat, We are thrilled to know you had great service from Jonathan Fleischman. We will pass on your kind words to Jonathan, thank you !
Yelp Review
- June 25, 2017
Horrible experience. Guy (Peter) saw that I came in and was young, didn't think I was a serious buyer and was extremely short with me. Didn't even offer a test drive on the car I was interested in. Didn't give any offers on cars with different packages that I KNEW were available. I would never...
Willy A. Replied: Dear Anonymous S.I apologize for your sales experience. I would like to go over your experience in detail. Please give me a call back at 201-567-1400 x11214 or you can email me at .Sincerely,Willy AramayoClient Relations Manager
DealerRater Review
- June 24, 2017
Awesome customer service From the moment walked in to picking up the vehicle . Answered all of my questions with complete professionalism and very patient Very impressive
Benzel-Busch Motor Car Replied: Hello Tony D, we are very glad that you received awesome customer service! We try our very best to make sure every customer at Benzel Busch receives great service. Thank you for your great review.
Cars.com Review
- June 23, 2017
Excellent service, the best dealership in northern nj, professional and courteous, competitive pricing but most important the feel of a family service.
Willy Aramayo Replied: Hello BT, We are very glad that you received excellent service! Thank you for your great review and kind words.
DealerRater Review
- June 22, 2017
Always an exceptional service experience from Frank Armando. A great Lounge and friendly staff. Always clean. A prompt and attentive receiving staff too. V v v v v v v v v v v v
Benzel-Busch Motor Car Replied: Hello Vipp, We are very pleased to know that you received exceptional service from Frank Armando and the staff! Thank you for your kind words and great review.
DealerRater Review
- June 21, 2017
Left by Ella F.
Benzel Busch is excellent. I had a message for tire pressure. I came in without an appointment and they took me right away. They told me I had a nail in the tire and they could patch it. Total wait time half hour. It was a pleasure. Thank you everyone at Benzel!
Benzel-Busch Motor Car Replied: Hello EFeldman, We are very happy to know that you had a great experience at Benzel Busch! We are glad that we were able to help you with your tire. Thank you for your pleasant review.
DealerRater Review
- June 21, 2017
Told dealer what I wanted, dealer emailed invoice, negotiated price, scheduled delivery, picked up car. In and out on day of pick up in less than 30 minutes!
Benzel-Busch Motor Car Replied: Hello KJL, We are very happy that you had a quick pick up! Thank you for your review.
DealerRater Review
- June 19, 2017
It all begins at curbside where there always seems to be a very helpful and courteous greeter on hand to get the process started. From that point on they never leave you adrift. They make the entire experience pleasant and of course the work is done so very well.
Benzel-Busch Motor Car Replied: Hi muniman201, We are very pleased to know that you received excellent service! I will pass on your kind words to the staff , thank you for your review.
DealerRater Review
- June 17, 2017
The service dept especially service advisor frank Armando could not be any better Extremely helpful and accommodating. Turnaround time was good and excellent quality of work.
Benzel-Busch Motor Car Replied: Hello Tonyl, We are very pleased to know that you received great service! We will pass on your kind words to Frank Armando and to the service dept. Thank you for your great review.
Yelp Review
- June 17, 2017
What a lovely and pleasant experience! We worked with Frank Lauro at Mercedes and he is an absolute pleasure and extremely professional and friendly. He knew that we were browsing and wanted to keep our options open before we make a definitive decision on our next car and he was respectful and...
DealerRater Review
- June 15, 2017
We had some small, minor issues with our brand new 2017 E300, and the team at Benzel-Busch took care of everything. I've never done business with any company that ensures complete and total customer satisfaction the way Benzel-Busch does. There is no doubt in my mind that the staff at the...
Benzel-Busch Motor Car Replied: Hello JCLee, We are very glad you had a great experience at Benzel Busch! We try our very best to make sure our customers get the best service possible. Thank you for your kind words and lovely review! We will pass on your words to the staff.
Yelp Review
- June 15, 2017
Arnold Priddy this is all for you boy!How can you never know what's sold and what's in stock? How can you talk of one car and seconds after that send a completely different offer via mail? How can you say one car is coming soon and get me interested in it and then a day after that tell me it's...
Cars.com Review
- June 14, 2017
Left by John Y.
Exceptional service by service advisor mike (min) Very professional and high quality 40k miles service
Willy Aramayo Replied: Hello John Yu, We are happy to know you had a good experience. We will pass on your kind words to Mike, thank you!
DealerRater Review
- June 14, 2017
You wrote a review for Benzel-Busch A moment ago 1.0 star rating 6/14/2017 So let me start by saying that Robin S. is the most unprofessional employee at this dealership. She personally cursed at my wife, refused to return calls and did not perform the work that was required. She works in...
Benzel-Busch Motor Car Replied: Dear Mr. & Mrs. Ryan P1183, Our staff has never used profanity during any of our conversations with you! Youre both certainly aware of how your wife spoke with several members of our staff and the Customer Assistance Center representative at Mercedes-Benz USA. We have done our best to address the issue with your vehicle that was a result of a large milk spill inside your vehicle. Benzel-Busch must adhere to the policies and procedures of your insurance company when carrying out repairs that are paid for by them. With reference to your claim, Benzel-Busch requested seat cover replacement approval from your insurance company during the initial portion of the repairs. Your Insurance company initially denied our request and instructed us to contact Serve Pro to clean the interior of your vehicle using chemical products. We refused to do this and only after several conversations with the insurance appraiser were we finally able to convince your insurance company to agree to replace the required parts that included the seat cover to eliminate the odor inside your vehicle. While we understand that youre rightfully upset about the circumstances surrounding this matter no one at Benzel-Busch has ever attacked or verbally abused your wife! Our loaner vehicle that was provided to your wife free of charge was returned to our facility damaged. We immediately notified your wife and as per our Loaner Agreement with her we charged her for the required repairs at our cost. With regards to your deductible were sorry but legally we cannot negotiate with you regarding your insurance deductible as that would be clearly an act of insurance fraud. Benzel-Busch and their staff are not thieves and run a totally transparent Service and Collison Center operation. In closing your request for compensation for down time is not reasonable as this issue was not a product related warranty failure. Benzel-Busch did however provide your wife with a new Mercedes-Benz loaner vehicle for the entire time your vehicle was being repaired in an effort to minimize the inconvenience that was caused by this very unfortunate situation. If you recall this was offered by Benzel-Busch because you did not have rental car coverage on your insurance policy.
Yelp Review
- June 14, 2017
So let me start by saying that Robin S. is the most unprofessional employee at this dealership. She personally cursed at my wife, refused to return calls and did not perform the work that was required. She works in the Collision/Body shop. Be careful when dealing with her because you will get...
Willy A. Replied: Dear Mr. & Mrs. Ryan P.,Our staff has never used profanity during any of our conversations with you! You're both certainly aware of how your wife spoke with several members of our staff and the Customer Assistance Center representative at Mercedes-Benz USA. We have done our best to address the issue with your vehicle that was a result of a large milk spill inside your vehicle. Benzel-Busch must adhere to the policies and procedures of your insurance company when carrying out repairs that are paid for by them. With reference to your claim, Benzel-Busch requested seat cover replacement approval from your insurance company during the initial portion of the repairs. Your Insurance company initially denied our request and instructed us to contact Serve Pro to clean the interior of your vehicle using chemical products. We refused to do this and only after several conversations with the insurance appraiser were we finally able to convince your insurance company to agree to replace the required parts that included the seat cover to eliminate the odor inside your vehicle. While we understand that you're rightfully upset about the circumstances surrounding this matter no one at Benzel-Busch has ever attacked or verbally abused your wife! Our loaner vehicle that was provided to your wife free of charge was returned to our facility damaged. We immediately notified your wife and as per our Loaner Agreement with her we charged her for the required repairs at our "cost". With regards to your deductible we're sorry but legally we cannot negotiate with you regarding your insurance deductible as that would be clearly an act of insurance fraud. Benzel-Busch and their staff are not thieves and run a totally transparent Service and Collison Center operation. In closing your request for compensation for down time is not reasonable as this issue was not a product related warranty failure. Benzel-Busch did however provide your wife with a new Mercedes-Benz loaner vehicle for the entire time your vehicle was being repaired in an effort to minimize the inconvenience that was caused by this very unfortunate situation. If you recall this was offered by Benzel-Busch because you did not have rental car coverage on your insurance policy.Willy AramayoClient Relations Manager
DealerRater Review
- June 13, 2017
Can't compare Benzl Busch Service with any other Car service in the USA would shop and buy at Benzl The car company that cares about the whole family
Benzel-Busch Motor Car Replied: Hello Biss1234, We are very glad you received excellent service at Benzel Busch! Thank you for your kind words and review.
DealerRater Review
- June 11, 2017
Love Benzel Busch for the level of service they provide. From the moment you arrive till the moment your car is returned to you it is a luxury experience. I love that they escort you into the vehicle check in area , I love the coffee bar , the waiting lounge is elegant and comfortable.. I love that...
Benzel-Busch Motor Car Replied: Hello VContrer, We are very pleased to know that you received great service at Benzel Busch! We try our very best to make sure that all our customers get the best service possible. Thank you for your kind words and great review!
Yelp Review
- June 05, 2017
I bought a certified pre-owned Mercedes from this car dealer a month ago. However, the day I was supposed to pick up the car after paying for the entire car in FULL, I get a call from the car salesman saying they JUST came out with a recall on the model I bought and they can't release the car to me...
DealerRater Review
- June 01, 2017
Just leased a 2017 GLS from Benzel Busch. Worked with Talia. Great experience really worked hard to get me the deal I wanted. Would recommend buying a car from her. Great experience!
Benzel-Busch Motor Car Replied: Hello John, We are very happy to hear that you had a great experience. I will pass on your kind words to Talia. Thank you for your review and congratulations on your new car !
Cars.com Review
- May 30, 2017
chris isemann did a fantastic job, will return for my next service
Willy Aramayo Replied: Hi Candyman , We are thrilled to know you had a great experience! I will pass on your kind words to Chris , thank you.
Cars.com Review
- May 30, 2017
Left by Marilyn W.
Scott my service advisor was excellent. Great overall experience.
Willy Aramayo Replied: Hi Steven Wrubel , We are glad you had a great experience! We will pass on the good words to Scott , thank you.
DealerRater Review
- May 26, 2017
The air pressure in my tire was low. I went to the dealer to have my tire checked. I was serviced immediately and they found a nail. Since I have the tire insurance, I received a new tire. The service was fast and excellent.Ch
Benzel-Busch Motor Car Replied: Hello Desa, we are very glad that you received great service! We are also glad that you received a new tire quickly. Thank you for your review.
Cars.com Review
- May 25, 2017
Left by Sandra D.
Perfect !!! Fast - pleasant - couldn't have been better.............. Lovely advisor.........
Willy Aramayo Replied: Hello Sandra Deutsch, we are very pleased to know you had a great experience. Thank you for your nice review!
DealerRater Review
- May 25, 2017
Outstanding staff. Excellent from the minute my car arrived until I left. Service dept is reason I continue to buy Mercedes Quick,easy,professional and kind. Awesome!!!!!
Benzel-Busch Motor Car Replied: Hello moishe2, we are thrilled to know that you received excellent professional service! We will pass on your kind words to the service department, thank you !
DealerRater Review
- May 25, 2017
Purchased a new GL550 and traded in an ML550 and GL450. Joe and Rich made the deal happen and it was a smooth transition on both ends.
Benzel-Busch Motor Car Replied: Hello showyt, we are glad to hear that you had great service provided by Joe and Rich. I will pass on your kind words to them. Thank you for your review!
Cars.com Review
- May 24, 2017
The service is great! the rep that tookm care of me was great Andrew and Paul in the fonrt desk and of course the coffee and goodies to munch a little bit while waiting and Atif...he is THE MAN !!!!! All the team is amazing Thank you!!
Willy Aramayo Replied: Hello Patricia, We are very happy to know that you had a great experience! Thank you for your great review.
DealerRater Review
- May 24, 2017
This is the 3rd Mercedes we have purchased from Benzel, and more importantly, Lino Cascardi. Lino is knowledgeable about the line, welcoming and friendly, applies absolutely no pressure and ensures complete satisfaction during sales and supports the servicing side of the dealer. I wouldn't go to...
Benzel-Busch Motor Car Replied: Hi MercedeslnLP, we are very pleased to know that you had a great experience at Benzel Busch! I will pass on your kind words to Lino , thank you for your lovely review.
DealerRater Review
- May 24, 2017
Great sales location for Smart Car. Sally was simply the best! Knowledgeable, patient, and hardworking. Very adept with the financing process. I highly recommend this location!
Benzel-Busch Motor Car Replied: Hello Anna7839, We are very happy to know that you had a great experience ! We will pass on your words to Sally. Thank you for your review.
Yelp Review
- May 16, 2017
Please avoid this dealership at all cost..literally you will overpay on everything and the service is just horrible. I had my car towed there because my car wouldn't start. was charged 2 hours for diagnostic fee which was $300 for something that should of taken less than an hour. Overcharged on...
DealerRater Review
- May 15, 2017
There are faster, better, more efficient, more communicative Mercedes service choices in the tricky-state area, and after this experience, I hope you will take my word for it, this is not the best. Team is friendly IF you can get them on the phone (and I was judicious in my calls.) But they are...
Benzel-Busch Motor Car Replied: Hello Deeply Disappointed, I am sorry to hear that you did not have a pleasant experience with our staff. I would like to have the opportunity to discuss this matter with you. I unable to locate your information, would you please reach out to me at waramayo@benzelbusch.com or you can also reach out to me at 201-567-1400 x11214. Thank you in advance, I look forward to hearing from you. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- May 12, 2017
Friendly, professional dealer. Uuing experience was stress free.
Willy Aramayo Replied: Hello Sheila, We are happy to hear that you had a stress free buying experience. Thank you for your business. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- May 12, 2017
I recently lease a new vehicle. Exceptional efficient with the representative at Technical Dept. when I return the old car. All other steps in the process of picking up the new car meets the standard of MB in general. I have been to different MB dealerships for my previous vehicles. So far, this...
Benzel-Busch Motor Car Replied: Hello Joyan, Thank you for taking the time to share your overall experience with us. We are happy to hear that it was an easy process for you. We wish you the best of luck with your new vehicle. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- May 11, 2017
The service was excellent. David Tangen was. My contact.
Willy Aramayo Replied: Hi Donna Schweid, Great to hear that your service experience was excellent. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- May 11, 2017
it was a pleasure to get service at benzel busch. frank armondo always takes care of me. and its very comfortable to sit and wait for my car
Willy Aramayo Replied: Hello Robert Howarth, We are happy to know you had a pleasurable experience with Frank Armando and the service department team. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- May 10, 2017
Left by Diane C.
I had a great experience at Benzel Bush. I love my new c300 and the sales staff especially Giovanni are great.
Willy Aramayo Replied: Hello Michael Clarke, We are very excited to hear that you love your new c300 and that our staff was great. We will pass along the message to Giovanni. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- May 08, 2017
Left by Raymond P.
Great services and very professional staff, especially John Meyer and Dave Tangen. Benzel-Busch should be be very proud to have employees like John and Dave working for the company!
Willy Aramayo Replied: Hello Raymond Palmer, We will pass along the message to John Meyer and David Tangen. We are very proud to have them be part of our team. Thank you for taking the time to write a review. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- May 07, 2017
Frank Armando- has been my service advisor over several years. Simply professional, courteous and a great person to work with. I thoroughly enjoyed the experience- never ever had a problem
Benzel-Busch Motor Car Replied: Hello Jislam123, Thank you for acknowledging Frank Armando as a great person to work with. We are happy to hear that you thoroughly enjoyed the service experience. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- May 05, 2017
I have Chris Iseman as my service represenative who as always has my best interest at heart.Chris always explains to me in simple terms what i need to keep my car in good running condition.
Benzel-Busch Motor Car Replied: Dear goldberg.stanley44, Thank you for bringing in your vehicle for service and for taking the time to mention Chris Iseman. We are happy to hear your car is in good running condition. If there is anything we can do for you, please do not hesitate to call us. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- May 05, 2017
I have been a customer at Benzel-Busch for over 10 years. Benzel- Busch is an exceptional organization that I always feel comfortable buying and servicing with. Chris Iseman is a stand up guy and always does a great job!
Benzel-Busch Motor Car Replied: Hello Ang123, We are happy to hear that Chris Iseman and the rest of the crew were exceptional. We look forward servicing your vehicle in the near future. Thank you, Willy Aramayo Client Relations Manager
Cars.com Review
- May 04, 2017
Left by Raina M.
Super customer service and very informative! They were helpful in me making my final decision.
Willy Aramayo Replied: Hello Raina Monchik, We are glad that we were able to help you out on your visit with us. Please let us know if there is anything else we can help you with. Thank you, Willy Aramayo Client Relations Manager
Yelp Review
- May 04, 2017
Their sales dept linked my lease account with one of their customers' bank account by their mistake. Someone's bank account was paying for my lease! When I called and told them to correct it, they laughed and told me " Hey, you should be happy that someone was paying for your car!"Are they serious??
Willy A. Replied: Dear Soo K.,We have a very stringent process at Benzel-Busch Motor Car Corp. I would like to personally apologize for any inappropriate behavior and for the issue's with your account. Would you please reach out to me at 201-567-1400 or . Thank you in advance for your time.Sincerely, Willy AramayoClient Relations Manager
Cars.com Review
- April 30, 2017
Service manager was professional and very personable .
Willy Aramayo Replied: Hi Leon Lalite, Thank you for allowing the service manager to assist you. Please let us know if there is anything else we can help you with. Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- April 28, 2017
I have been coming to this dealership for about 6 years now. I've found that not all service people are the same.My personal go to people at Mike Min Kim and Chris Hulling for Express Service! At the risk of them being busier, but we must recognize quality people!!I usually call in advance and make...
DealerRater Review
- April 25, 2017
As usual Craig, Chris and Jonathan like good wine get better and better over time. Always helpful and concerned and quick to accommodate without a moments hesitation.
Benzel-Busch Motor Car Replied: Dear The Mert, Thank you for your feedback. We are happy we were able to accommodate you without a moments hesitation. Kind Regards, Willy Aramayo
Yelp Review
- April 24, 2017
I went to buy an used E class. Found one that looked good and put down a "Fully refundable" 500$ deposit on my credit card. But, ended up buying another car. Asked for the money back and they just won't give it back to me. I had to resort to asking the credit card company to force a refund at...
Willy A. Replied: Dear K.,We pride ourselves in honesty and integrity. We apologize for you experience. Would you please reach out to me at 201-567-1400 x11214 or . I would like to have an opportunity to personally apologize to you and discuss your experience with us. Thank you in advance for your time.Sincerely,Willy AramayoClient Relations Manager
Cars.com Review
- April 23, 2017
Left by Sandra K.
This is my fourth Mercedes with Benzel and Busch. My sales person Gionvanni is the best. He is patient and always available for questions and concerns.
Willy Aramayo Replied: Hello Sandra Kemp, Thank you so much for your patronage. Thank you for your fourth vehicle with us. We will pass along the message to Giovanni. Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- April 20, 2017
I have been a customer at Benzel-Busch for many years and the service and sales departments are exceptional. I have previously owned BMW and Audi, but the experience at Benzel has made me a customer for life.
Benzel-Busch Motor Car Replied: Dear frankc, Thank you for giving us an opportunity. Welcome to the family!! Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- April 20, 2017
I did not have the Yelp when I purchased my car back in 2013, but now that I do I will review this lovely car dealer !! I came here because it is closer to my home than a lot of dealers and I knew from my son-in-law that this dealer is one of the best and biggest in the state, and he was right !! I...
Cars.com Review
- April 19, 2017
Brought the car in to have the suede seat inserts cleaned. They did a total detail and the car looks great. Customer service rep Bob Berg was very professional, got me in a loaner quickly, and had the car ready when promised. Overall a great experience with the Benzel service team
Willy Aramayo Replied: Hello Bob Mueller, We are happy that you had a great experience at Benzel-Busch! We will pass on your kind words to Bob Berg. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- April 17, 2017
Left by Toni F.
Jay Lee was exceptional This is my 4th car from him and he keeps getting better with regard to responsiveness, making sure I'm pleased with my decisions and making the process simple. He even went above and beyond, by locating a car for me that is better than the one I had ordered- He's the MAN!
Willy Aramayo Replied: Hello toni fay, we are so happy to know that you received great service from Jay Lee! We will pass on your kind words to Jay. Thank you for the review and congratulations on your 4th car!
DealerRater Review
- April 16, 2017
Service excellent as usual. Everything taken care of. The delivery of the car went efficiently as always, John Myer always does a good job and is an asset to Benzl Bush.
Benzel-Busch Motor Car Replied: We are happy to hear that the delivery of the car was efficient. Thank you for recognizing John Meyer and thank for being a valued customer. Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- April 15, 2017
The service at Benzel-Busch is outstanding.My service adviser was Chris Iseman. Chris is on every aspect of the service experience.He is very thorough in finding out any issues beyond the normal service. During the day he advises you of the progress of the service as well as any problems that might...
Benzel-Busch Motor Car Replied: Dear Howard Wiener, Thank you for expressing your thoughts about Chris Iseman. We appreciate your feedback and business. We will make sure we pass along the message to him and the rest of the team. Kind Regards, Willy Aramayo Client Relations Manager
Yelp Review
- April 13, 2017
No no no. The worst. No, I am not buying my car here. I never walked out from a dealership feeling so disgusted. Way to treat your customer. This review is solely from an interaction I had with one particular salesperson.
Willy A. Replied: Hello Rachel L.,I am sorry you had a bad experience with your sales person. I was not able to pull any information from you. Would you please reach out to me at 201-567-1400 x11214 so we can discuss the details of your experience. You can also reach me at . Thank you in advance for your time.Willy AramayoClient Relations Manager
DealerRater Review
- April 12, 2017
Louis Gallo is excellent. He is the best sales man I've ever dealt with... He makes every effort to satisfy the customer and this is why I came back a second time. I love my new lease. Thank you so much Louis Gallo keep doing a great job ;)
Benzel-Busch Motor Car Replied: Hello G. Santos, We are very happy to know that you had a great experience with Louis Gallo! I will pass on your kind words to Louis. Thank you for your review and congratulations on your new lease!
DealerRater Review
- April 07, 2017
great, courteous , extremely friendly , they ordered the part from Germany, fixed the problem, I couldn't be happier with the result, my experience could not be any smoother. ask for Frank.
Benzel-Busch Motor Car Replied: Hello omar omar, we are very pleased to know that you received great service! Thank you for your kind review.
Cars.com Review
- April 05, 2017
I was very satisfied with my sales rep, Lino and everyone we came in contact with. We were turning in one car and getting a new lease.
Willy Aramayo Replied: Hi Ron, we are thrilled that you had a good experience with Lino! Thank you for your kind review and congratulations on your new lease.
Cars.com Review
- April 05, 2017
The salesman was perfect, he knew what I wanted and delivered a excellent price
Willy Aramayo Replied: Hello Gary Jr, We are so glad you had a super experience at Benzel-Busch! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- April 05, 2017
My service representative was exceptional name is Bob I was just a little disappointed that the radio was as expensive as it was and that I trade in I felt was almost insulting but all in all the car came back in perfect condition and I'm very happy with my service.
Benzel-Busch Motor Car Replied: Hello Paul Bogosian III, we are glad you were happy with your service at Benzel Busch! Thank you for your great review.
Cars.com Review
- April 04, 2017
Excellent service and very timely. I will definitely use this service again. The car was as expected.
Willy Aramayo Replied: Hi Michael Marinuzzi, we are very happy that you received great service! Thank you for your review.
DealerRater Review
- April 04, 2017
I HAVE BEEN A LOYAL CUSTOMER TO BENZEL BUSCH SINCE 1985, JOE HERMAN IN MANAGEMENT, PAT CAPASSO IN SALES, ARE THE BEST.WOULD NEVER SHOP A MERCEDES ANY PLACE ELSE.
Benzel-Busch Motor Car Replied: Dear Paul Assenza, Thank you so much for being with us since 1985. We appreciate your comments. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- April 02, 2017
Fantastic job by Benzel-Busch MB.. Great Price on New Car and no hassle ( financing and trade-in ).. again Excellent dealership. AMG GLE43C
Willy Aramayo Replied: Hello David Kim, we are so glad that you had a great experience at Benzel-Busch! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- March 31, 2017
The service was great as usual. I have been a customer for over thirty years and never had a complaint. The sales person and the service people have always been kind and professional.
Willy Aramayo Replied: Hello Calvin E. Browne, we are so glad you had a wonderful experience at Benzel-Busch. Thank you for being a loyal customer for over thirty years! Thank you for your kind review and we cant wait to see you again.
Cars.com Review
- March 30, 2017
very good. loaner car avail. short wait. polite service.
Willy Aramayo Replied: Hi NIng Yang, thank you for your kind review. We are glad you had a good experience ! We hope to see you again in the future.
Cars.com Review
- March 29, 2017
Left by Stephen K.
Great buying experience. Nancy was incredibly informative and helpful. She got me into a car that exceeded my expectations at a great price.
Willy Aramayo Replied: Hello Stephen Katz, we are so happy that you had a great buying experience! We will pass on your kind words to Nancy. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- March 29, 2017
Exceptional,everyone was very professional and very curtious,it was a pleasure,"Great Staff", Thank You.
Willy Aramayo Replied: Hi Guillermo Bringas, we are so glad that you received great service! Thank you for your kind words and review.
DealerRater Review
- March 29, 2017
Chris - Tampa, FL. I never in my life considered buying a car from someone out of state from where I live. If this relates to you, read on. They had a listing for a 2015 Corvette Stingray convertible that exactly matched what I was looking for. I was very dubious of buying a car I would never have...
Benzel-Busch Motor Car Replied: Hello Chris from Tampa! We wish you the best and hope you enjoy your new 2015 Corvette Stingray convertible. Thank you for sharing your experience. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- March 26, 2017
Left by Harold K.
Excellent service. Facilties of the highest quality. Very knowledgeable staff,
Willy Aramayo Replied: Hello Harold Kelly, we are so happy that you received excellent service! Thank you for your review and kind words.
DealerRater Review
- March 26, 2017
Left by Robert s P.
I had a flat tire at 6 PM and had to arrange for service that night as we were leaving on a trip the next morning. Benzel Busch Service understood the situation, worked with me to resolve it favorably and delivered. A 5 -star performance.
Benzel-Busch Motor Car Replied: Hello Robert Peckar, We are sorry to hear you had a flat, but happy that we were there for you. We are driven to delight and love to hear stories like this. We wish you the best, and thank you for sharing with us. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 26, 2017
Overall a good experience. My service adviser was extremely helpful.I needed a loaner car and received a spotless new C-300 ,with a full tank of gas in less than ten minuets. When I returned to pick up my repaired car, It looked like it just came off the showroom floor.
Benzel-Busch Motor Car Replied: Dear Garyg, We are happy to know you had a pleasurable experience. Nothing better that picking up your car from service and having it look like it just came of the showroom floor. Thank you for your patronage. Thank you, Willy Aramayo Client Relations Manager
Cars.com Review
- March 25, 2017
After 250,000 miles on my 2010 ML350 it was time to say goodbye The service team directed by David Tangen made there recommendation for necessary. We decided to Purchase a CPO ML that Kathy in Pre-own located that filled my requirements
Willy Aramayo Replied: Hello Edward, we are so glad to know that you received great service by the service team and David. Thank you for your review and congratulations on your new purchase!
DealerRater Review
- March 24, 2017
The salesman I worked with was and continues to be very accommodating. He did not push me in any way during the entire process. In fact, he went out of his way to make the purchase as effortless as possible for me. He has been very responsive to the simplest of questions and always returns my...
Benzel-Busch Motor Car Replied: Hello G65, we are very pleased to know that you had a great experience with Peter! We will pass on your kind words to Peter. Thank you for your review.
DealerRater Review
- March 24, 2017
Left by Craig B.
I have been toying with an MB purchase for many years. Anytime I visited the store, I was always treated with care and never pressured to rush into a decision or make a purchase. This allowed me to do my research, figure out which model and options I wanted and negotiate a price without any...
Benzel-Busch Motor Car Replied: Hello Craig Barnett, Thank you so much for your patronage. We are happy that you gave us an opportunity to gain your business. We are happy you've had a relaxed and comfortable purchase experience. Thank you for sharing your comments. Willy Aramayo Client Relations Manager,
Cars.com Review
- March 23, 2017
Left by Robert V.
Has purchased 1o cars from Benzel in 16 years, and never regretted it. Service is superb. Frank Armando, service writer listens, understands, and keeps his word.
Willy Aramayo Replied: Hello Robert Vecchione, we are so happy to know that you received superb service! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- March 22, 2017
Don't buy a car from Benzel Bush very dishonest people and they will promise you one deal and when the time comes to sign the pepper then the will change the deal and tell you to take the deal or leave the dealership very disrespectful after buying 3 cars from them
Benzel-Busch Motor Car Replied: We are sorry to hear you had a bad experience. We pride our selves with honesty and integrity. If something you felt you were not treated right, we apologize as our intentions are to continue to build relationships by providing the best possible service. If you want to reach out to me please call me at 201-567-1400 x11214 or waramayo@benzelbusch.com
DealerRater Review
- March 20, 2017
As always, very friendly and professional. When it comes to sales, Giovanni Barbaro is fantastic, and as far as service, Frank Armando is outstanding! I wouldn't go to any other dealer.
Benzel-Busch Motor Car Replied: Hello Raul44, We will pass along the nice comments about Giovanni and Frank. Thank you for your patronage. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- March 19, 2017
Staff is courteous, professional and very pleasant. My questions are answered promptly, and waiting time for the vehicle was reasonable. All this adds to Mercedes Benz's fine reputation.
Benzel-Busch Motor Car Replied: Dear cbrun99034, Thank you for your comments about our staff being courteous and professional. We hope you visit us soon. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 19, 2017
I went to check out the new E Class. I let the saleswoman Liz Kalaj know I'm looking at a few other cars and I'm not ready to buy right now. We take it for test drive which was way too short. They seem to have an issue here with taking them other then local streets. Very difficult to get any kind of...
Benzel-Busch Motor Car Replied: Hell Marc, We apologize you felt you were not treated right. We did speak with Elizabeth Kalaj and she did stated that she attempted to call you. We would have loved to sell you a car to you and your family. We hope to see you come back and allow us to wow you. Even though you leased somewhere else we welcome you to our service department and see how you get treated. We wish you the best of luck with your new vehicle. If you would like to contact me to discuss further you can reach me at 201-567-1400 x11214 or waramayo@benzelbusch.com. Thank you, Willy Aramayo
Cars.com Review
- March 18, 2017
Chris Iseman always does a great job and he's very knowledgeable
Willy Aramayo Replied: Hello Ed Marrero, thank you for your review and kind words about Chris Iseman. We will pass on your kind words to Chris. We hope to see you again in the future!
DealerRater Review
- March 18, 2017
The excellent road service of Mercedes Benz is one of the reasons my family only drives their cars. We are always satisfied with their service.
Benzel-Busch Motor Car Replied: Dear SusanMLeeEsq, We are happy that our roadside team was able to assist you. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 16, 2017
I was through impressed with the very personable and professional manner of the entire staff especially the sales staff. When the time comes we will certainly make Benzel Busch of Forst and very likely our only stop
Benzel-Busch Motor Car Replied: Hello Luigi, Thank you for visiting our showroom. We are glad to hear that you were impressed with our team. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 16, 2017
Jason, Scott, Sallee, Kathy, Scott, Raymond, and above all Doug, contributed to making delivery of OLE'S S550 number three a great experience. And as far as the car goes, it was difficult to imagine what could be done to improve on the 2013 I traded in. But M-B has done it again. Thank you all!
Benzel-Busch Motor Car Replied: Dear Ole, Thank you for recognizing our pre-owned team. We are happy to hear that you are enjoying your new vehicle. Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- March 15, 2017
Peter knows his customers and their wishes. He is courteous, knowledgeable, and honest in his dealings. A real professional. I would follow him if he ever changed dealerships, which I don't think he would consider. He shows his respect for the owner and managers.
Benzel-Busch Motor Car Replied: Dear pkkonner, We are happy to know that your are happy with Peter along with the rest of the team. Hopefully Peter stays with us for a long time. Thank you for being a valued customer. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- March 15, 2017
This was the 3rd car I'd purchased at Benzel Busch. They give a very fair deal , price wise, Usually under the others, They run a tight ship, from sales to service , follow up quickly , and make the purchase a pleasure. I came with the money on a Saturday, they called my insurance company and I...
Benzel-Busch Motor Car Replied: Hello Fearedmerlin74, Thank you so much for being a loyal customer. We are happy that Doug was able to work out a fair deal. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 15, 2017
Left by Hector D.
Scott was very helpful and kind. As soon as I arrived into the dealer he explained how the whole will be + he answered some of the questions I had. Thank you very much Scott
Benzel-Busch Motor Car Replied: Hector Dellunde, Thank you so much for sharing your experience with Benzel-Busch. We will pass along the message to Scott. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 15, 2017
This was a major service visit and I was I could have been really stressed so I must say thanks to Chris Iseman for his personal and professional interactions. His accommodating approach kept the service in perspective. This is what makes Benzel-Busch my choice of dealerships. Also thanks to Orlando...
Benzel-Busch Motor Car Replied: Dear driver175, We are happy to hear that Chris Iseman was able to make this a stress free interaction. Thank you for choosing Benzel-Busch Motor Car Corp. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- March 15, 2017
Our car was damaged by an obstacle in the road. David Steinberg was extremely helpful in working with our insurance company to get proper settlement.
Benzel-Busch Motor Car Replied: Hi toby, We are sorry to hear that you had some issues with your vehicle due to an obstacle on the road. We are happy to know that David Steinberg was able to help you out. If there is anything else we can do, please feel free to contact us at 201-567-1400. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- March 15, 2017
Came in for my routine service. I called and they scheduled it the next day. My car ended up needing an axle replacement and the staff informed me as soon as they knew and it was done in one day. Car came back exceptionally clean and I was very happy with the responsiveness. I also like the text...
Willy Aramayo Replied: Hello John, Thank you for servicing your vehicle with us. We are happy to hear that we were responsive and that you were happy with the service experience. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- March 15, 2017
Left by Catherine D.
Everyone is so very helpful - as usual at BB Thank you
Willy Aramayo Replied: Hi Catherine Depasquale, We are happy to hear that everyone is helpful. Thank you for your comments. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- March 14, 2017
as always the contact and info is prompt and professional and very courteous by your service agent Dave Tangen.
Willy Aramayo Replied: Hello Heidrun Schietinger, Thank you for your feedback, we will pass along the message to David Tangen. Thank you, Willy Aramayo Client Relations Manager
Cars.com Review
- March 14, 2017
Left by Beth F.
We always enjoy the service at Benzel Busch and that is one reason we continue to buy from this dealership.
Willy Aramayo Replied: Hello Beth Fisher-Yoshida, Thank you for your continued patronage. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 14, 2017
So pleased with my advisor Robert . He was so helpful and accommodating. The drivers seat cover was replaced at no charge. I was very pleased with service.
Benzel-Busch Motor Car Replied: Dear Bobcatt, We are happy to know you had a positive and professional service experience. Thank you for taking the time to provide us your feedback. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- March 14, 2017
Travelled from out of state, Mark Kochaniec was great, coordinated transportation from the airport. Solid Benz / Audi dealership, will consider for future car purchases. Vehicle was as described ( like new)
Benzel-Busch Motor Car Replied: Hello AutumnsBenz, We are happy you like your (like new) vehicle! We hope to see you in the near future for another great car! Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- March 14, 2017
Great service from Sossio and his team! Would definitely recommend! Very thorough and professional from start to finish! A very pleasant experience at a superior dealership!
Benzel-Busch Motor Car Replied: Dear RoeGaccione, Thank you for you feedback, we are happy to hear that you had a very pleasant experience at our dealership. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- March 10, 2017
I normally don't bother writing reviews, but Service Advisors Michael Min Kim and David Nieves were absolutely fantastic. They were very attentive and addressed all of my concerns-- they ensured my smooth transition into a loaner. The level of professionalism was unparalleled. If these two young...
Benzel-Busch Motor Car Replied: Hi PJ, We are happy to know that David and Min were able to exceed your expectations. Thank you for taking the time to give us your feedback about your service experience. I will pass along the message to the rest of the team. Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- March 10, 2017
I went to check out the new E Class. I let the saleswoman know I'm looking at a few other cars and I'm not ready to buy right now. We take it for test drive which was way too short. They seem to have an issue here with taking them other then local streets. Very difficult to get any kind of feel for...
Willy A. Replied: Dear Marc R.I am sorry for your less than satisfactory sales experience. Our General Sales Manager Joe Herman is going to reach out to you to get more feedback. I hope you reconsider doing with Benzel-Busch Motor Car Corp.Kind Regards,Willy AramayoClient Relations Manager
Yelp Review
- March 02, 2017
I went to Benzel Busch to begin researching the different model Mercedes and what each one had to offer. I had many questions and was a bit nervous being that but this was my first Mercedes. The salesman, James Scott was very knowledgeable and understanding to my needs. He took the time to explain...
DealerRater Review
- March 01, 2017
took on another lease of CLS AMG. It was delayed about 2months but recognize that it was J Lee's fault. Mr Lee has always been a professional who tries to deliver the best service.
Benzel-Busch Motor Car Replied: Dear Hammerhank, We are sorry to hear that there was a 2 month delay with your vehicle. Thank you for your patronage. Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- February 22, 2017
High-end dealer with nice people working in both sales and service department. Anytime I go they have the best interest in me. The service department will always recommend what you need and not try to up sell you on senseless things. From the moment you walk in, you are greeted with a smile until...
Cars.com Review
- February 18, 2017
I had a wonderful experience there from the start. The sales representative, Mark, responded to my call very quickly concerning the S550 4Matic that I was interested in. He gathered all pertinent information, called me back immediately and informed me of the availability of the car. He was willing...
Willy Aramayo Replied: Thank you for taking the time to write a review about Mark and Benzel-Busch Motor Car Corp. We hope you enjoy driving your S550. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- February 16, 2017
Louis Gallo, is extremely professional and hard working. Louis represented Mercedes Benz & Benzel-Busch with great salesmanship. He is always available. If I had a question, he explained everything to me in detail every step of the way. Louis made my experience street free , and most important...
Benzel-Busch Motor Car Replied: Dear Sams, Thank you so much for sharing your experience with us about Lou Gallo. We also want to say thank for your recommending us to your colleagues for the past 10 years. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- February 16, 2017
I received this follow up text from Kevin Pineda and felt the service was excellent! Thank you Absolutely Mrs. Traynham glad everything went well, Hope you and your husband have a great rest of the day. Any questions or concerns please do not hesitate to call us.Thank you, --Kevin Pineda...
Willy Aramayo Replied: Hi Bobby Traynham, We are happy to hear that everything went excellent! Sincerely Willy Aramayo Client Relations Manager
Cars.com Review
- February 15, 2017
Love frank!!!! Service department is always excellent, only equaled by the awesome sales team.
Willy Aramayo Replied: Hi Ben Klein, Thank you for your feedback, we will pass along the message to Frank and the service team. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- February 15, 2017
as always the service is outstanding year after year. their are dealers closer to my home in Monroe Township NJ but I prefer Benzel.
Willy Aramayo Replied: Dear Louis DeMarino, Thank you for your patronage, we are happy to know that we are always able to provide you with outstanding service. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- February 15, 2017
Best sales man who provided with with the best service and met my budget. I shopped around and first went to the other MB dealership (Pres.....) in North Jersey, Who I had done business with for over 15 years. Their new management team is of no use. They do not value your business and there are no...
Benzel-Busch Motor Car Replied: Dear E300, Thank you so much for taking the time to share your feedback with us. We are happy to hear that you had a good experience with the sales department. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- February 14, 2017
Left by John K.
The people I saw could not have been more helpful. They were terrific.
Willy Aramayo Replied: Dear John Kemp, Thank you for choosing Benzel-Busch. We hope to see you again soon. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- February 14, 2017
Left by Dennis G.
It was well worth the almost two hour drive to purchase a car. The Benzel Busch company is a classy and very professional operation, from the manager Jason, the salesperson to the gentleman Chris who spent an excessive amount of time going through the car with me and they spent the time even after...
Willy Aramayo Replied: Dear Dennis Garbacki, Thank you for visiting our dealer, even though you are two hours away. We are very happy to hear that it was well worth the drive. We will pass along your feedback to Jason and Chris. Once again, thank you for choosing Benzel-Busch Motor Car Corp. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- February 14, 2017
All personnel I interacted with were pleasant and knowledgeable Sales Rep Kathy Zagula made it very easy to strike a deal and conclude the purchase. I would recommend this dealership without reservation.
Willy Aramayo Replied: Dear MJ Frankel, Thank you for your feedback about your sales experience with Kathy Zagula and the rest of the team. If there is anything else we can help you with, please do not hesitate to call us. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- February 14, 2017
great dealership, very clean service is quick, loaner provided - new machine for hot chocolate always a pleasure to come back strong brand, strong dealer a Mercedes must
Benzel-Busch Motor Car Replied: Thank you for your patronage. We are happy to hear that we were able to meet your expectations. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- February 13, 2017
Service here is second to none. Min Kim is an exceptional service advisor with great attention to detail. Highly recommend Benzel.
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- February 12, 2017
As the norm, service was near perfection. David Tangen was a True professional with exceptional verbal detailed explanation, sincere concern and humor. Most always a fine experience at the Benzel Busch service department.
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 11, 2017
came to the dealership to look at a previously owned vehicle i had seen on the internet. kathy zagula, the sales rep was genuine, personable and knowledgeable. we struck a deal and completed it with no hassle. kathy and associates handled akk details easily. when i picked up the vehicle janyll, the...
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 10, 2017
They were very courteous, knowledgable and they gave us excellent service. They were excellent in showing how to navigate the new vehicle, they were patient and very knowledgable.
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- February 09, 2017
My service representative Frank was truly exceptional from beginning to end. Thank you!!
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- February 09, 2017
had a auxiliary battery malfunction warning light. called made appointment, for next morning. brought car in received loaner all was done in a couple of hours
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- February 09, 2017
Working with Arnold and Mike at the Englewood Smart dealership was a pleasure. They made everything so easy and smooth and swift. The exchange of old lease car to a new one went without a single hitch. Could not possibly have been better in any way.
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Yelp Review
- February 08, 2017
Absolutely the best car dealer I have ever purchased from, and I have owned many cars in my long life!
Cars.com Review
- February 07, 2017
Left by Harri R.
I was passing by benzelbusch,And I just remember that I need to do some thing on my car I went in side and tell the service guy he did it for me in 20 mins, Grate service.
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 07, 2017
We had a small repair under warranty and Min Kim and Scott took phenomenal care of us. They were aware that we were looking at a new vehicle lease in several months and also arranged a loaner car so we could try the model we were most interested in. It was really going the extra mile for us. We're...
Benzel-Busch Motor Car Replied: Dear JClee, We are happy to hear that Michael Kim and Scott Bateman were able to assist you. Thank very much for your feedback. Even better to hear that, we made you feel like family. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- February 07, 2017
they fixed the problem in no time at all free of charge. The clip had come loose and the piece on the bottom of car was sticking out. Then they spent a ton of time thank you Jonathan Fleischman again to put the weather app on my favorites. They were simply wonderful to me and I can't thank them enough.
Benzel-Busch Motor Car Replied: Dear Rigney, Jonathan and the team are happy to hear that you had a wonderful experience. Thank you very much for your feedback. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- February 07, 2017
Best service ever, I brought the the car for first year service and given a loaner two hours later everything was done including rotating the tires & fixing a nail lodged in the tire.Thanks to Frank Armando Service Manager, he was excellent
Benzel-Busch Motor Car Replied: Dear Sams, Thank you for allowing us to service your vehicle. We are happy to hear that Frank Armando was able to provide you excellent service. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- February 06, 2017
David Nieves was fantastic.. he kept me informed and updated on all services . He called and discuss the work before it was performed . He was completely professional .
Benzel-Busch Motor Car Replied: Thank you for your feedback. We are happy to hear that David Nieves was able to provide you with a fantastic service experience. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- February 05, 2017
Left by Amjad A.
Great Service . Representative Scott Bateman is very professiona and helpful. His time and price estimates are perfect. Thx much for MB and the whole team.
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 05, 2017
Very helpful staff and employees I had a flat tire and they fixed it in a very reasonable time . The service was extremely good and the person helping me was very knowledgeable
Benzel-Busch Motor Car Replied: Dear Azitab, We are sorry to hear that you had a flat tire, and thank you for trusting us with your vehicle. It was also nice to hear that we replaced your tire in a reasonable time. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- February 05, 2017
Benzel-Busch Motor car Corporation in Englewood goes above and beyond to make sure their clients are satisfied. From the service manager to the technician they do an excellent work.
Benzel-Busch Motor Car Replied: Geromino, Thank you for your feedback on your recent service with the Benzel-Busch family. We are happy to hear that you were satisfied. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- February 04, 2017
Left by Elizabeth U.
This was my second time to lease c300. So nice service, fast processing, and luxurious car I wanted
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 04, 2017
I received Excellent, fast, friendly service. my service employee was exceptional. My time at the service facility was a wonderful experience. I enjoyed the yogurt parfait!
Benzel-Busch Motor Car Replied: Dear Mercedes Debbie, We are glad to hear that you received excellent, fast and friendly service with our service team. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- February 03, 2017
This is my second time to get service in your place. This time since I replaced windshield in other place (assigned by insurance company) and had recalibration at your shop. I satisfied you service and Chris is very professional. Very very good job! Thank you!
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 03, 2017
Left by Raymond P.
The service was performed without any issues or concerns. Very professional staff, especially John Meyers! I would recommend the dealership to any one. Great group!
Benzel-Busch Motor Car Replied: Hello Raymond Palmer, we are glad you received great service! We will pass on your kind words to John. Thank you for your lovely review.
DealerRater Review
- February 03, 2017
Michael Messina is a knowledgeable courteous and all around great salesperson. Knows what I want. Does not waste my time, yet is willing to devote all of his. This 2017 is the 9th (or more) purchased by my family, and Michael has been our go-to guy! NEVER a bad experience
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 02, 2017
Had a flat tire, and no appointment. Was very please that the were able to give me a new tire right away. On top of that great, all were very friendly in the service area.
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- February 01, 2017
Back for 2 more cars from the best dealership around. The quality of service and attention from all those involved. From Orlando Dranguet in sales who is the best sales person I've ever dealt with, to Atef in service who is always smiling and remembers my name! Our service advisor David Nieves...
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- February 01, 2017
Left by Edward R.
Job well done , I think prices are withing limits and it was repaired correctly the first time. Rep Knew his cars and explain everything clearly.
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 01, 2017
Excellent, friendly, kind, knowledgeable and informative sales staff and finance personnel. I have recommended this dealership to my friends and they are also very happy with the experience.
Benzel-Busch Motor Car Replied: Hello JudyF, we are very happy that you had a great experience at Benzel Busch! Thank you for spreading the word to your friends and family. Thank you for your review.
DealerRater Review
- February 01, 2017
Unfortunately, I've had to bring my 2015 C400 into the dealership for several minor issues over the years. The most recent issue had to do with some faulty wiring that caused the check engine light to come on and Collision Prevention signal to come on. Bob has dealt with me on all the issues so it...
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- February 01, 2017
love the dealership excellent service like always. managers and the sales were super professional. took care of all the needs. will also recomend everybody who wants a benz.
Benzel-Busch Motor Car Replied: Hi sessa, thank you for your kind words. We are very happy you had a good experience! Thank you for your lovely review.
Yelp Review
- February 01, 2017
Honestly, this is THE best benz dealer in my area. I do not like paramus (sorry!) the staff is so efficient and professional. They make me feel welcomed! They are friendly! I've been here 3 times for service, key batteries & last night my tire popped. Dave T. Is soooo nice and he did not confuse me...
Cars.com Review
- January 31, 2017
Left by Judith F.
Simply excellent! Helpful, informative and knowledgable about all vehicles and vehicle options
Willy Aramayo Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- January 31, 2017
The dealer reminds you if a preventive maintenance service is required to your vehicle. At the same time they explain to you what needs to be done and what is the recall service they have to perform. Their service attendants were friendly and helpful and direct you properly where to go. Waiting is...
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- January 30, 2017
Always a pleasure to do any level of business with the dealership.
Willy Aramayo Replied: Thank you for your kind review. We look forward to any more business with you in the future. -Willy - Client Care Manager
Cars.com Review
- January 29, 2017
buying process were so easy and professional, Mercedes GLE 350 is a beautiful SUV..
Willy Aramayo Replied: Thank you for your kind review. We look forward to any more business with you in the future. -Willy - Client Care Manager
DealerRater Review
- January 29, 2017
My service adviser, David was super friendly, professional and polite. Everything was smooth and beyond my expectations. I love it that they wash the car for you. Thank you!
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- January 29, 2017
Scott Bateman met me at the entrance and walked me thru the process. He stayed with the job until it was done. I am very satisfied
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
Cars.com Review
- January 28, 2017
Left by Eleni K.
Exceptional customer service very helpful and quick.
Willy Aramayo Replied: Thank you for your kind review. We look forward to any more business with you in the future. -Willy - Client Care Manager
DealerRater Review
- January 28, 2017
My service advisor was Frank Armando who was all of the above positive adjectives....a pleasure to deal with and I always ask for Anthony Del Corso to be my technician as I trust him totally to make my car run perfectly. They are a great team....I live much closer to Prestige but, I defected to...
Benzel-Busch Motor Car Replied: Thank you for the kind review of our dealership. We look forward to helping you in the future.
DealerRater Review
- January 28, 2017
This was our first purchase at Benzel-Busch and everyone made us feel like "part of the family" as soon as we walked in the door. This dealership is truly outstanding in every way.
Benzel-Busch Motor Car Replied: Hello KK-SK, we are very happy to know that you had a great experience and that you felt part of the family! Thank you for your kind review.
DealerRater Review
- January 27, 2017
Great, speedy service. Very knowledgeable on y vehicle. Excellent on keeping me informed with updates on my vehicle. Fantastic and easy to use website. HIGHLY recommended.
Benzel-Busch Motor Car Replied: Hello bendlawman, we are thrilled to know that you had a great experience at Benzel Busch! Thank you for your review.
Cars.com Review
- January 26, 2017
Rafael Figuereo was my salesman and he was superb. He did everything in his power to satisfy my every request.
Willy Aramayo Replied: Thank you for your kind review. We look forward to any more business with you in the future. -Willy - Client Care Manager
Yelp Review
- January 26, 2017
John Meyer is by far the greatest car sales guy I have ever dealt with! Not car salesy! And so accomodating. I honestly feel like I made a friend.
DealerRater Review
- January 24, 2017
they always do exactly what they say they will do,its always a pleasure doing business with Orlando D. and Benzel Busch, its always worth the trip!
Benzel-Busch Motor Car Replied: Hi brandy, we are very happy to hear that you had a pleasant experience at Benzel Busch! We will pass on to Orlando your kind words. Thank you for your review.
DealerRater Review
- January 24, 2017
Left by Thomas P.
The process was made was very simple. My salesman was very knowledgeable about the vehicle I was interested in and I feel I was given a great deal.
Benzel-Busch Motor Car Replied: Hello tpasckvale, we are thrilled that you had a great experience at Benzel Busch! We will pass on your kind words to Lois. Thank you for your review.
DealerRater Review
- January 24, 2017
Excellent service, best price and polite dealers.They try to understand our needs, wants and give the options.And the most important thing is we found our native speaker.It was really important ,because we can t speak English well.
Benzel-Busch Motor Car Replied: Hi Didem, we are happy to know that you received excellent service! We try our very best to make sure all our customers get the best service possible. Thank you for your review.
DealerRater Review
- January 23, 2017
Left by Won K.
Thank you very much for your kind service. It was clean and the staff were all very friendly. I would appreciate it next time. Thank you
Benzel-Busch Motor Car Replied: Dear Won Kim, Thank you very much for your feedback. We are glad we can provide you with the kind service you deserve.
Cars.com Review
- January 22, 2017
Left by Servet A.
Excellent customer service. Yusuf "Joseph" thank you for making this purchase an amazing experience. Big Thank you to the management team too. Verry happy!!!
Willy Aramayo Replied: Thank you for your business! We appreciate your kind review and awaiting your next visit!
DealerRater Review
- January 22, 2017
I recently purchased a CPO S550 coupe at Benzel Busch and i have to say that I had a great experience. I honestly didn't have a more pleasant experience buying a car in my life. The sales staff were very professional and efficient from the point that I looked at the car, teat drove and purchased. I...
Benzel-Busch Motor Car Replied: Hello Paulaner! We hope you are enjoying your S550 coupe! It's good to hear that you had a pleasant experience when buying your car. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- January 21, 2017
Excellent service from the time I dropped my car, received my loaner and picked up my car. Faster than ever.
Willy Aramayo Replied: Thank you for your business! We appreciate your kind review and awaiting your next visit!
Cars.com Review
- January 21, 2017
Left by Sergio H.
Wonderful service, very diligent people, they were clear with the information about the vehicle and the financial plans too.
Willy Aramayo Replied: Thank you for your business! We appreciate your kind review and awaiting your next visit!
DealerRater Review
- January 20, 2017
My wife and I came in to pick up our new E-300 4matic. Everything from the greeting at the door, to the introduction of the Product Concierge, to the to the Sales Representative and Sales Manager was exceptional. We have been to many dealerships over the years, but Benzel-Busch is by far the very...
Benzel-Busch Motor Car Replied: Hello kennethjsnell1, Beautiful car!! We are happy to hear that you were able to enjoy the Benzel Busch experience. Willy Aramayo, Client Relations Manager
DealerRater Review
- January 20, 2017
When I arrived, I was greeted by a young lady who signed me in. Chris Iseman came out introduced himself and he reviewed my service order. My primary reason for service was to install the Illuminated Star. I was initially told logo projector lights were not able to be installed in my vehicle. Chris...
Benzel-Busch Motor Car Replied: Hello, the illiminates star is an awesome cool and classy feature. We are happy that you can enjoy it. Thank you for taking the time to give us your feedback. Willy Aramayo, Client Relations Manager
DealerRater Review
- January 20, 2017
Great service , very helpful staff. The service department was exceptional. Best service department on the tri state they were fast , friendly and very efficient. I could not ask for more . I wish all dealerships could be this great . Truly wI'll be the only place I will buy and service my vehicles
Benzel-Busch Motor Car Replied: Dear Khubani, We are happy to hear that the service department was exceptional. Thank you very much for your patronage. Thanks,
DealerRater Review
- January 19, 2017
Excellent service,could have had loaner car exchanged quicker.Waited 2 hours,Otherwise excellent service,scheduling and communication.2222222222222222222222222222333333333333333333333333333333333333333333333333,good good good good good good good
DealerRater Review
- January 19, 2017
Upon arrival I was greeted by Chris who explained about my tires. Then Mike Kim helped me. Mike took his time to explain everything, follow up, and assist me. I have never had such great service as was provided by Mike.
Benzel-Busch Motor Car Replied: Hi Rita123, We are happy to hear that Mike was able to assist you and provide you with exceptional service. Kind Regards, Willy Aramayo, Client Relations Manager
DealerRater Review
- January 18, 2017
The service of my vehicle was outstanding. My service director Frank Armando was amazing. I did not have to wait nor was I ever left alone for five minutes. It was perfect. He texted me to tell me that the car would probably be ready in the early afternoon and it was. I consider that perfection.
Benzel-Busch Motor Car Replied: Hi Phyllis, Thank you so much for recognizing Frank Armando. We are happy to hear that everything was perfect. Thank you, Willy Aramayo Client Relations Manager
Cars.com Review
- January 16, 2017
It was an exceptional experience from start to finish. Lou Gallo spent a great deal of time helping my wife and I find the perfect vehicle. He was professional and friendly. In addition, Joe Herman greeted us warmly and checked in periodically. We walked away very satisfied.
Willy Aramayo Replied: Thank you for your business! We appreciate your kind review and awaiting your next visit!
DealerRater Review
- January 16, 2017
The salesman and team worked with me on a variety of purchase and lease options until we finally found a great solution. The team at Benzel-Busch is easy to work with.
Benzel-Busch Motor Car Replied: Hello Mnmaarons, We are happy to hear that John Meyer was able to help you find a solution with different options that were offered. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- January 16, 2017
Good service such as customer service, I satisfied the overall service.
Willy Aramayo Replied: Thank you for your business! We appreciate your kind review and awaiting your next visit!
Cars.com Review
- January 16, 2017
My experience was nothing was excellent. I will recommend others to visit this dealership if shopping for a car. The sales team and the Finance team were incredible. They made sure I was happy and gave me the best rate possible. Thanks you to the Benzel Busch Team. See you soon.
Willy Aramayo Replied: Thank you for your business! We appreciate your kind review and awaiting your next visit!
Cars.com Review
- January 14, 2017
Excellent Service. Very good dealership. Very Professional service. They have the class.
Willy Aramayo Replied: We thank you for your business and look forward to helping you with whatever your future needs are.
Cars.com Review
- January 13, 2017
Taking our vehicle to Benzel Busch is always a good eperience. From the personal service to the quality techs, we appreciate the high level of service!
Willy Aramayo Replied: We thank you for your business and look forward to helping you with whatever your future needs are.
Cars.com Review
- January 13, 2017
As usual after all these years,service and facility have gotten even better if that is possible. Efficiency, service, cleanliness, and friendliness along with help and advise continue to be great.
Willy Aramayo Replied: We thank you for your business and look forward to helping you with whatever your future needs are.
Cars.com Review
- January 12, 2017
Great people working there. My car is got service there. Thanks to David nieves great person he take care of service of my car fast and effective. Good service.
Willy Aramayo Replied: We thank you for your business and kind review! We look forward to helping you with whatever your future needs are.
DealerRater Review
- January 12, 2017
Thirty years of consistently excellent and reliable service. Sales staff and service department staff always treat me with great respect and in the most professional manner. There is nothing else I can add.
Benzel-Busch Motor Car Replied: Dear GTJ, Thank you for your continued business more importantly for building a long term relationship with us. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- January 12, 2017
I brought my car in for tires found several other issues with the car. The service person made sure all issues found with the car was taking care before returning the car back to me. Now my car drive like it is brand new. I would also like to say thank you to David Nieves who made it so pleasant...
Benzel-Busch Motor Car Replied: Dear cbeliza, We are happy to know that you had a pleasant experience with David Nieves, and that you are a happy customer. Feedback like yours makes us raise the bar more and more throughout the years. Thank you, Willy Aramayo Client Relations Manager
Cars.com Review
- January 11, 2017
The service department did an excellent job getting me in and out quickly.
Willy Aramayo Replied: Dear Paul Hollander, The service department team strives to do an excellent job by helping our customers' as quickly as possible. Thank you for your feedback. Thank you, Willy Aramayo
Cars.com Review
- January 11, 2017
Left by Marc R.
VERY HAPPY WITH THE WHOLE PROCESS OF LEASING THE CAR
Willy Aramayo Replied: Hello Marc Rubin, We appreciate you visiting our showroom and leasing a vehicle from us. We are happy to hear that you were very happy with the sales experience. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- January 11, 2017
I wasn't planning on getting a new car that day(1/2/17). Just wanted to look since my husband didn't want me going without him. He didn't think I would get a good price for both my trade & purchase. Kathy Zagula was my sales person, she was very helpful. I was very happy with the overall experience...
Benzel-Busch Motor Car Replied: Hello cnacis, Thank you for you sharing your sales experience with us and the rest of the customers. We hope you love your vehicle!! Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- January 10, 2017
Excellent service from start to finish. Highly recommend Benzel-Busch. They performed all the work that was required in the time frame that they promised.
Benzel-Busch Motor Car Replied: Dear sdwrubel1, We are glad you were able to take advantage of our express service program, but more importantly we are happy to hear that you were satisfied. Thank you for your comments. Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- January 10, 2017
Just dropping by to say that these guys are too arrogant to do business with. I think that's enough said.
Willy A. Replied: Hello Andrew,My name is Willy Aramayo, I am the client relations manager and would like to opportunity to get this resolved for you. Please feel free to contact me at 201-567-1400 x11214 or . Thank you very much for your time.Sincerely, Willy AramayoClient Relations Manager
Cars.com Review
- January 09, 2017
Absolutely Exceptional Car Buying Experience !! The most courteous, knowledgable, and friendly individuals / dealership I have ever had the pleasure to do business with. My wife and I will definitely recommend Benzel Busch to our friends and family !! A Special thank you to our...
Willy Aramayo Replied: Dear Arthur P. Barone Jr., We are so glad to hear that! We think Artesa Lleshi is great as well. Be sure to reach out to us with any other service or sales needs. We thank you for your business!
DealerRater Review
- January 09, 2017
Rear collision - other insurance company paid $8000 - they fixed the bumper but left the trunk lid with 1/4" gaps as they said the insurance company only authorized a repair and not replacement - no problem they said they would fix with a new supplement and I could bring the car back - as I got in...
Benzel-Busch Motor Car Replied: Dear SashaSandhu, Let me begin by apologizing for your collision repair experience. We have shared this with the collision department to show them how poor communication can affect our goal to ensure complete customer satisfaction. We did ask Liz to follow up with you since the vehicle has been completed and advised us you were happy with the repairs. If there is something you would like to discuss, please contact me at 201-567-1400 x11214 or waramayo@benzelbusch.com. Once again, i apologize for your poor service experience. We hope you give us another opportunity for any of your future service needs. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- January 08, 2017
I never had the kind of service experience i had with this dealer, very professional, and the customers are the main priority.
Willy Aramayo Replied: Good Day to you, Steven, Thank you for taking the time to provide this feedback! We sincerely look forward to helping you in the future. Sincerely, Customer Service
Cars.com Review
- January 08, 2017
Awesome service from beginning to end. Not one complaint! Truck looks perfect!
Willy Aramayo Replied: Thanks Jaime, We are so glad you enjoyed your experience and work here. We look forward to helping you in the future. Thank you!
Cars.com Review
- January 08, 2017
Left by Arthur C.
David was a pleasure to work with concerning my issue. From the time I called and spoke to David until the time I left, he was professional, knowledgeable and immediately did what needed to be done with regard to my car. Thank you
Willy Aramayo Replied: Thanks Arthur Carucci! We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other service or sales needs.
DealerRater Review
- January 08, 2017
I have only leased all of my Mercedes (2) from Larry Nash for over 30 years. I always get hispersonal attention and the best leasing rates. He is an asset to Benzel Busch
Benzel-Busch Motor Car Replied: Thanks Edwgol. We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other service/sales needs.
DealerRater Review
- January 08, 2017
I found a car I wanted to purchase an they honestly try to make the deal the they could, they found incentive for me. Very friendly an honest.
Benzel-Busch Motor Car Replied: Dear Jennab1221, We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other service/sales needs. Sincerely, Willy Aramayo - Client Care Manager
Cars.com Review
- January 07, 2017
The service was done in the time promised. The cost was covered in my lease agreement. I love the GLK350 and regret that Mercedes has discontinued this model. The waiting area is comfortable and clean. The coffee machine makes great lattes. Thank you!
Willy Aramayo Replied: Thanks Charlotte Clarke! We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other service or sales needs.
DealerRater Review
- January 07, 2017
Everything was explained clearly and quickly. I was in and out in 10 mins with Frank. Picking up the car was just as easy and quick.
Benzel-Busch Motor Car Replied: Dear BZaikov, We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other service/sales needs. Sincerely, Willy Aramayo - Client Care Manager
DealerRater Review
- January 07, 2017
Excellent knowledge of the product, personable, and follow up following the lease. Salesman felt more like a friend, someone I would continue to use and recommend to others. I ended up with what I felt was a fair deal.
Benzel-Busch Motor Car Replied: Dear DrG We are always happy to help and love hearing when our customers have a wonderful experience. Be sure to come back for any other service/sales needs. Willy Aramayo - Client Care Manager
DealerRater Review
- January 07, 2017
John J. Powell, Service Advisor, Explained the two problems I had, He had one problem repaired, and the second problem, He was able to have it corrected.
Benzel-Busch Motor Car Replied: Dear Bernie350, We thank you for your business and we love John J. Powell as well! Hope to see you soon to help with any of your service or sales needs.
Cars.com Review
- January 07, 2017
The service here is always exceptional! Whether you are here looking for a new car or just need your car serviced, everyone is so nice.
Willy Aramayo Replied: Thank you Ono! We are always happy to help and love hearing when our customers have a wonderful experience. Please be sure to come back for any other service or sales needs.
DealerRater Review
- January 06, 2017
I recently purchased my second Benz from here and did so with Giovanni Barbaro. It has been an absolute pleasure working with Gio who is incredibly knowledgeable and always has the customer's best interest in mind. I would highly recommend Gio and have actually in fact already done so to various...
Benzel-Busch Motor Car Replied: Dear Second_time_2016, Thank you for your continued business, we are happy to hear Gio made your experience with us pleasurable. Willy Aramayo Client Relations Manager
Cars.com Review
- January 06, 2017
Left by Amrita B.
David Tangen did an amazing job ! Was in and out in 15 mins
Willy Aramayo Replied: We are so glad to hear that Amrita Bhasin! We think David Tangen is pretty great as well. Please be sure to reach out to us with any other service or sales needs!
Cars.com Review
- January 05, 2017
I am always please with the exceptional service and the friendly staff. Thank you for always having great customer service and making me feel like a valued customer.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- January 05, 2017
My sales representative Richard Palm was extremely knowledgeable and very helpful in the process I will recommend this dealership and Richard Palm to all my friends and family that are shopping for a new car
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
DealerRater Review
- January 04, 2017
Benzel Bush has provided us with superior customer service once again. Joseph was his excellent self and met all of our needs; both financially and the auto we wanted. We had an excellent experience and it is sincerely appreciated. Thank You !!
Benzel-Busch Motor Car Replied: Dear Cargirl Jean1313, It is our pleasure and we are happy to meet your expectations always. Thank you for your business. Feel free to stop by or call anytime if there is anything else we can help with! Willy Aramayo Client Relations Manager
DealerRater Review
- January 03, 2017
can't say enough about how my and I are treated, I really appreciate having my car fixed so well and then delivered to my house
Benzel-Busch Motor Car Replied: Thank you Oldcar, We appreciate your business and value you as a customer. Thank you for leaving us a review! Willy Aramayo Client Relations Manager
DealerRater Review
- January 03, 2017
Service was excellent. John my salesperson and Sam the sales manager very accommodating and very cognizant of my time schedule. My purchase was a joyful and stress free experience. I felt that the pricing was fair and both parties went away happy. Received follow up call from John. Very...
Benzel-Busch Motor Car Replied: Dear Bill A, Thank you for your words, we are glad that John and Sal were able to accommodate you with your car buying experience. Willy Aramayo Client Relations Manager
Cars.com Review
- January 02, 2017
Left by Charles B.
My Service visit was exceptional. Staff were very courteous, professional, and helpful.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- January 02, 2017
Long & loyal relationship, I don't need to shop around...
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
DealerRater Review
- January 02, 2017
My experience was excellent it was easy going and I felt at home. I felt like the person that help me was very knowledgeable and prepare the atmosphere the ambience is very relaxing.
Benzel-Busch Motor Car Replied: Thank you Robkai, We are happy to hear about your easy going experience! Thank you for your feedback! Willy Aramayo Client Relations Manager
DealerRater Review
- January 02, 2017
I was very upset at the way my E350 was driving. Since i was used to driving Mercedes for the last 17 years, I really felt that engine and the change of gears did not happen as smoothly as i expected Mercedes to be. All the diagnostics cam back fine yet i was not happy.. So I consulted with Tim and...
Benzel-Busch Motor Car Replied: Dear Chinni, Our technicians work very hard and we appreciate your kind words. We will make sure Terry gets the recognition he deserves! Thank you! Willy Aramayo Client Relations Manager
DealerRater Review
- January 02, 2017
Traveling from Maryland i got a brake warning notice on NJ Turn Pike. I made an appoint with Benzel on line and got my SUV serviced first thing the next morning. Bob Berg provided me the best A1 customer sevice. I highly recommend Benze-Burch.
Benzel-Busch Motor Car Replied: Thank you for stopping by and visiting we are glad things worked out for you from your trip to Maryland! Willy Aramayo Client Relations Manager
Cars.com Review
- January 02, 2017
I would like to THANK YOU, especially Doug Ryan, for the professional manner in which you served my husband and I. The process was flawless and the service was exceptional. Your unspoken understanding of the family dynamic was made apparent by the gift that you presented to my husband and I. A...
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- January 02, 2017
Nice experience... Appreciated loaner car for the day to get US home and back to dealership...
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
DealerRater Review
- January 01, 2017
Excellent this dealership ever worked with expedited the sale worked with my wife couldn't do enough for us I will recommend them to everybody that's interested in purchasing leasing a car
Benzel-Busch Motor Car Replied: Dear 2468, Thank you for your recommendation! We hope to see you and your wife again soon! Willy Aramayo Client Relations Manager
Cars.com Review
- December 31, 2016
Excellent customer service, nice and professional staff. The mechanics know their stuff the work was done quickly- can't complain.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 31, 2016
Always excellent service from the loaner to the coffe service and waiting area. Top flight.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 31, 2016
Left by Robert F.
Fasr and great communications Exact service i needed without upsells Thank you!
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 30, 2016
My service was excellent. They went over and above.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 30, 2016
Left by Qing X.
Nice experience during purchasing and extrimly happy with the Trainer at the time of picking up the car.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
DealerRater Review
- December 30, 2016
Left by John T.
Great service! Frank was extremely helpful in finding me the car that would work for me. When I had an issue with the tire pressure after purchase, he followed up to make sure I could service it quickly and efficiently (great service team as well) and followed up after to make sure all went...
Benzel-Busch Motor Car Replied: Dear Ctrobiano, Thank you for your business we hope to continue to strive and provide you with a pleasurable experience! Willy Aramayo Client Relations Manager
Cars.com Review
- December 29, 2016
Left by Matthew C.
My customer service rep was a pleasure to work with.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 29, 2016
Geovanno Barbaro is an exceptional sales associate--honest, hard working, and knowledgeable. I highly recommend him.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Yelp Review
- December 29, 2016
We just moved to NJ from CA. We've had several Mercedes vehicles throughout the years and we were spoiled by a dealership in California that was owned by a family friend... After reading the reviews here we opted to get our 2 vehicles from a dealership an hour away. We just recently serviced a...
DealerRater Review
- December 29, 2016
Sales man was great, The deal he offered I was very happy with it. The technician that showed me how to use my SUV made it very easy.
Benzel-Busch Motor Car Replied: Hi Maria B! We are pleased to hear about your car buying experience and are glad everything went well! Thank you Willy Aramayo Client Relations Manager
DealerRater Review
- December 29, 2016
The sales and services were excellent. The car was ready and waiting for me when I came to pick it up, and all paperwork was completed quickly and efficiently.
Benzel-Busch Motor Car Replied: Dear Smartcar1, Thank you for your time in writing this review, we always aim to provide our customers with quick and efficient service and its nice to see that our efforts have paid off! Willy Aramayo Client Relations Manager
Cars.com Review
- December 28, 2016
My salesmen Giovanni and his staff are extremely professional. I would recommend them anytime. Always willing to listening and not rush you into a sales deal.
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
DealerRater Review
- December 28, 2016
Everything from check in to check out was first rate. The service person kept me informed and explained everything. I was happy with the cleaning as well
Benzel-Busch Motor Car Replied: Dear Pat C, Thank you for your kind words, we hope to continue to meet your expectations in the future! Willy Aramayo Client Relations Manager
DealerRater Review
- December 28, 2016
I HAVE ALWAYS BEEN MORE THAN SATISFIED WITH BENZEL, REALLY GREAT SERVICE, PROBLEMS ALWAYS SOLVED. LOVE THE FOLLOW UP CALLS AND SURVEYS, JUST A GREAT OVER ALL EFFORT.
Benzel-Busch Motor Car Replied: Thank you Nasz! We appreciate your business thank you for taking the time to leave us a review! Willy Aramayo Client Relations Manager
DealerRater Review
- December 28, 2016
Left by J B.
From buying my car (Jose was awesome), to having it serviced, Benzel Busch has been a great dealership. The people are obviously trained to serve the customer. CHris was my service rep this time and he was on top of the servicing from the minute I walked in till I left.
Benzel-Busch Motor Car Replied: Hi JB, Thank you so much we value you as a customer and appreciate your feedback! Please stop by or call if there is anything else we can do for you!
DealerRater Review
- December 28, 2016
Customer service and friendly atmosphere. Extremely pleasant buying experience. Every employee had a smile and said hello. Manager shook my husbands hand and mine at both visits.
Benzel-Busch Motor Car Replied: Dear Chuckie, We appreciate you leaving us a review and are happy to hear about your extremely pleasant experience! Be sure to come back for any other sales/service needs. Willy Aramayo Client Relations Manager
Cars.com Review
- December 27, 2016
Left by June P.
Great service, fantastic job, amazing & friendly staffs!!
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 27, 2016
Left by Eric N.
I brought in my Smart Car with a few issues and a request for service (oil and filter change, etc.). John Powell identified a problem with the tire treads and suggested two new tires, which I agreed to. The service department gave me a nice loaner car (another Smart Car, but of more recent vintage...
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 25, 2016
Salesman went above and beyond great service and the overall experience was outstanding!! Excellent Dealership!
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
DealerRater Review
- December 25, 2016
Left by Ashton C.
Lou Gallo was excellent. Prepared everything efficiently and was very helpful with all aspects. I would highly recommend him to anyone. Never even needed to visit the dealership.
Benzel-Busch Motor Car Replied: Thank you Ashton Cooke, Its our pleasure, we are happy to hear Lou provided you with great service. Thank you for taking the time to leave us a review Willy Aramayo Client Relations Manager
DealerRater Review
- December 25, 2016
My vehicle was brought in for service B and to fix an issue with my door handle. My service advisor, David, could not have made the entire process easier. He set up a loaner vehicle to be dropped off for me at work. The issue with my door handle took some time to repair, because it is understandable...
Benzel-Busch Motor Car Replied: Hi Benz10, It's great to hear David provided you with great service and we're happy everything went well for you. Let us know if there is anything else we can help with anytime! Willy Aramayo Client Relations Manager
Cars.com Review
- December 22, 2016
Left by Danielle S.
It was a great experience. Everyone was very nice and helpful
Willy Aramayo Replied: Thank you for taking the time to leave us a review! We are so glad we were able to exceed your expectations here at Benzel-Busch dealership. If there's anything else we can help you with, please feel free to stop by or call us anytime.
Cars.com Review
- December 22, 2016
A faulty check engine light appeared. they checked the entire car, and reset.
Willy Aramayo Replied: Hi Lynne, Let us know if you need help with anything else. Thank you for visiting us. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- December 22, 2016
The people very polite. Place is super clean. Every one treats you with the up most respect, you do not even want to leave. Great
Benzel-Busch Motor Car Replied: Dear Rm576892, We are pleased to hear about your experience here with us thank you for taking the time to leave us a review! Willy Aramayo Client Relations Manager
DealerRater Review
- December 22, 2016
I got a flat tire. My experience last time at this service dept was not great, so I hesitated to go back. However, it turned out to be excellent service this time with Mr M Min Kim.
Benzel-Busch Motor Car Replied: Thank you YP, We're glad you decided to give us a second opportunity. Thank you very much we're happy to hear everything went well with Min Kim. Willy Aramayo Client Relations Manager
DealerRater Review
- December 21, 2016
Jay went above and beyond to get the car I want before the end of year. This is my third purchase with Jay Lee and there will be fourth in the future.
Benzel-Busch Motor Car Replied: Thank you MB123, It is our please and we are happy to hear Jay continues to provide you with great service! Reach out if there is anything else we can assist you with. Willy Aramayo Client Relations Manager
Cars.com Review
- December 20, 2016
Left by Matthew H.
A very enjoyable service experience. All members were great.
Willy Aramayo Replied: Hello Matthew Hinzpeter, We are happy to know you had an enjoyable service experience. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- December 20, 2016
Left by Anthony L.
This was my first service and what a seamless process from scheduling my appointment to picking, securing a beautiful loaner (was ready to trade my own car in for it) to picking up my car which looked and smelled super clean. Great service, Great People!
Willy Aramayo Replied: Hi Anthony Lopez, We are happy to hear that your first service was seamless. Thank you very much for your feedback. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- December 20, 2016
Roadside service came and fixed my flat tire and dealer service changed to new tire in 2hours. Great service. Service dept. from dealer changed to new tire in 2hours. I was very impressed Thank you
Benzel-Busch Motor Car Replied: Dear Redbrian67, We are sorry to hear you had a flat tire, but happy that we can assist you quickly. Thank you very much for your feedback. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- December 19, 2016
My salesperson, James Scott made the process seamless, He took care of everything prior to my coming in. James found me the exact car I had wanted. He and the others treated me so well and were so courteous and knowledgeable. They answered my questions and patiently walked me through the...
Benzel-Busch Motor Car Replied: Hello DMM, We are happy to hear you had a seamless sales experience. It's great to know that James found the exact car you wanted and wish you the best of luck with it. Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- December 18, 2016
Easy to make appointment by phone, service completed when promised, kept advised during process and comfortable wait area. Only difficulty was trying to reschedule appointment on line. Ended up having to call on phone. Love this dealership! They are a class act.
Benzel-Busch Motor Car Replied: Dear SallyG, Thank you very much for your feedback. I will look into the online piece and hopefully make it easy to schedule. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- December 18, 2016
Left by Danielle S.
It was a great experience. The staff was very friendly and helpful.
Willy Aramayo Replied: Dear Danielle Shedlock, We are happy to hear that our staff was friendly and helpful. Thank you for sharing your experience with us. Kind Regards, Willy Aramayo Client Relations Manager