Cars.com Review
- January 23, 2018
My experience couldnt be better. I hope a lot of business has the same level of great costumer service than Benzel Bush of Englewood , the same responsibility and the same level of professionalism than This dealer. I have Special thanks to Peter Poliandro, he made feel like a family. Good Job guys.
DealerRater Review
- January 23, 2018
Excellent and courteous customer service... updates and follow-up were punctual. All work requested to be performed was taken care of... including some additional things that were found during service check.
Cars.com Review
- January 22, 2018
Excellent efficient service waiting area is well furnished magazines, coffee,food tv . Sand Rrepair specialist kept me updated by phone as to when the service was completed. Fast pick up. when latticed.
Willy Aramayo Replied: Hello E Berenbroick, we appreciate the kind words and review!
DealerRater Review
- January 21, 2018
John Powell in service is amazing!!! He should be recognized for his patience & understanding of the concerns as consumers we have with our vehicles. He is thorough and explains everything. He should be recognized for his excellence at Benzel.
Benzel-Busch Motor Car Replied: Hello Randideminno, we appreciate the kind words and review! We will pass on your words to John. We hope to see you again in the future!
Cars.com Review
- January 21, 2018
Benzel-Busch Benz is located at 28 Grand Ave, Englewood, NJ 07631. The process of buying a car is complicated, but there is no such stress. I was especially amazed at the expertise and courtesy of the staff. It is no doubt Mercedes-Benz is lucky to have such a dealer. Greatly Appreciated it!
Willy Aramayo Replied: Hello Martin, we appreciate your kind words and review! We hope to see you again in the future!
DealerRater Review
- January 20, 2018
My sales rep Giovanni Barbaro could not have been more helpful with my new lease. I purchased my last car from him as well. I'm sure he will handle any questions or concerns I have althought I do not anticipate any.
Benzel-Busch Motor Car Replied: Hello A.L, congratulations on your new lease! We will pass on your kind words to Giovanni. We appreciate the kind review and we hope to see you again in the future!
Cars.com Review
- January 19, 2018
It was a great pleasure dealing with him and always available for any questions or appointments.
Willy Aramayo Replied: Hello Mr, Belarmino Rico, we appreicate the kind words and review! We will pass on your words to Joseph Simsek.
Cars.com Review
- January 19, 2018
A very pleasant experience. Customer service excellent and you feel everything was expertly taken care of for you.
Willy Aramayo Replied: Hello Valerie, we are so glad to hear that you had a very pleasant experience at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- January 19, 2018
Everything went very smooth and fast ..... ....... ........... ................ ........
Willy Aramayo Replied: Hello Costa, we are so glad to hear that you had a great experience at Benzel-Busch! We appreciate the kind words and we hope to see you again in the future!
DealerRater Review
- January 19, 2018
Left by Vijay V.
I have purchased/leased a few vehicles from this dealership now. Talia, Sal and everyone involved always go the extra mile to make sure the process is exceptional.
Benzel-Busch Motor Car Replied: Hello vijay vasireddy, we will pass on your kind words to Talia , Sal and to the rest of the staff. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- January 18, 2018
We recently purchased our 4th Mercedes and this is the second time that we got one from Benzel Busch. Our salesman Chris T. was very respectful, straightforward, and patient. The other personnel who got involved and assisted on the purchase were very friendly and helpful as well. I also feel...
Benzel-Busch Motor Car Replied: Hello Denggoy, we appreciate the kind words and review! We will pass on your words to Chris and the staff.
Cars.com Review
- January 17, 2018
Showing up at the dealership was surprisingly interesting. Being greeted by Sal and not a salesperson was the best thing that happened to Benzel-Bush. I felt that, if there was a problem, there was someone that I could rely on for help. I have to say that he encouraged us to purchase at this...
Willy Aramayo Replied: Hello Marie J. Fakhry, we appreciate your very kind words and review! We will pass on your words to Sal and James.
Cars.com Review
- January 17, 2018
Focus on customer satisfaction and very professional. What I liked was that they keep me posted on the progress of the repair.
Willy Aramayo Replied: Hello Dr. ruth, we appreciate the kind words and review!
Yelp Review
- January 17, 2018
I'm honestly baffled by the low scores of Benzel-Busch, so felt even more motivated to write my review sooner than later.My husband and I came in to Benzel-Busch on a Monday afternoon, after having an extremely disappointing experience at a Mercedes dealership in Paramus. The dealership itself is...
Cars.com Review
- January 17, 2018
I went to get a service done on my cla 250 and right after i got there there eas someone welcoming me and promptly making sure i was taking care of, they have fruits and snack on the waiting are and after i sit down with the specialist they even gave me a looner for the weekend since it was a major...
Willy Aramayo Replied: Hello Luis almanzar, we are so glad that you received amazing service at Benzel-Busch! We will pass on your kind words to the staff. We hope to see you again in the future!
Cars.com Review
- January 17, 2018
The customer service of Benzel Bush Mercedes has always been exceptional and would not consider buying a car anywhere else. My car salesman has always been Joe Simsek. He is sincere and really tries to help and give you exactly what you want.
Willy Aramayo Replied: Hello Cesar, we appreciate the kind review and words! We will pass on your words to Joe Simsek. We cant wait to see you again in the future!
DealerRater Review
- January 16, 2018
I was treated with great courtesy and professionalism in leasing my new car. Eli Kalajian was there with me from the time of selection to the time of delivery. Extremely helpful! I would also like to thank Jay and Arthur Agresta for their assistance. Great Dealership!
Benzel-Busch Motor Car Replied: Hello Larry Cheese, we are so glad to hear that you received courteous and professional treatment at Benzel-Busch! We will pass on your words to Eli, Jay and Arthur. We appreciate the kind review and we hope to see you again in the future!
DealerRater Review
- January 16, 2018
It is the level of service that one would expect from a high end dealership. They do not disappoint. The process was quick and I walked away knowing I had made the right choice.
Benzel-Busch Motor Car Replied: Hello Alfio, we appreciate the kind words and review! We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- January 15, 2018
Dealt throughout the process with knowledgeable, helpful professionals which made the experience smooth, quick, and crystal clear from start to finish. I felt part of a team, rather than just another customer. Very personalized service.
Benzel-Busch Motor Car Replied: Hello tom07605, we are so glad that you had a very positive experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future!
DealerRater Review
- January 15, 2018
It was exceptional experience of my vehicle service. Min Kim who was representative of Benzel-Busch Service gave me an exceptional service with kindness. I highly recommend him to my friend to have service. Moreover, Benzel-Busch need more service representative as Min Kim.
Benzel-Busch Motor Car Replied: Hello Jun, we are so glad to hear that you received exceptional service at Benzel-Busch! We will pass on your kind words to Min. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- January 14, 2018
The MB team is top notch. I drove from CT to pick up a new car. The service team greeted me and led me to a waiting area while he contacted my sales person. I was starving and noticed they had food! I helped myself to delicious turkey sandwich. I met my sales person who Ive worked with for many...
Willy Aramayo Replied: Hello Susan Paul, we appreciate your very kind words and review! Congratulations on your new car and we hope to see you again in the future!
DealerRater Review
- January 14, 2018
The loaner car is always ready for me. My service rep (Socio) is friendly, pleasant and very accommodating. My car was clean and well serviced!
Benzel-Busch Motor Car Replied: Hello Rigolosi Robert S., we appreciate the kind review and words!
DealerRater Review
- January 14, 2018
Left by Marie F.
We purchased a slighty used GLC 300 SUV. It was time to pick it up since we had to return while it was being serviced to look brand new. We met with Jan who taught us every part and everything that had to be done to drive and keep the vehicle in good working order. He offered his help even in the...
Benzel-Busch Motor Car Replied: Hello Marie Fakhry, we appreciate the very kind words and review! We will pass on your words to Jan, Sal, James and Matthew.
Cars.com Review
- January 13, 2018
Everyone here was a pleasure to work with. The facility is beautiful.
Willy Aramayo Replied: Hello PD, we appreciate the kind words and review!
Cars.com Review
- January 13, 2018
They accommodate my schedule, took care of the issue properly and washed my car too. Overall the process is very convenient
Willy Aramayo Replied: Hello Author of the review, we appreciate the kind words and review!
DealerRater Review
- January 12, 2018
Whenever I visit Benzel-Busch I am treated very professionally and courteously. I am never disappointed in the manner by which I am treated. Great in all respects.
Benzel-Busch Motor Car Replied: Hello hsheik, thank you for the kind words and review! We hope to see you again in the future!
DealerRater Review
- January 12, 2018
Left by Roger M.
I have been a customer of Benzel Busch since 1986 when I just did not feel like Prestige Motors was properly taking care of me. After switching I have bought about 35 trucks and cars up until my purchase recently of a 2018 AMG Mercedes Truck. Whenever I have a service need I call Min Kim at Benzel...
Benzel-Busch Motor Car Replied: Hello Roger Muller, we are so glad to hear that you had a wonderful experience at Benzel-Busch! We appreciate the kind review and we cant wait to see you again in the future!
DealerRater Review
- January 12, 2018
The people are by far the best reason to buy or lease a new vehicle at Benzel Busch Mercedes Benz. Everyone is friendly and helpful. The environment is relaxed and fun witch makes it easier to do a deal without feeling unnecessary pressure, they were honest and upfront, no back and forward. It made...
Benzel-Busch Motor Car Replied: Hello Alexis8586, we are so glad to hear that you had an amazing experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future!
DealerRater Review
- January 11, 2018
We use this dealership because of pat capasso.he is wonderful We used to use prestige and dealt with fred minitolo when he moved to benzel busch so did we.
Benzel-Busch Motor Car Replied: Hello Cindyxxx, we thank you for the very kind words and review! We will pass on your words to Pat. We hope to see you again in the future!
Cars.com Review
- January 10, 2018
We like the sales person He is very proffessional He did his best to make us happy this time!
Willy Aramayo Replied: Hello Sitkiye, we appreciate the kind words and review!
Cars.com Review
- January 10, 2018
Left by Edward R.
Great Service from Dave and great Repair from your tech team !!
Willy Aramayo Replied: Hello Edward Rivera, we appreciate the kind words and review! We will pass on your words to Dave and to the technicians.
DealerRater Review
- January 10, 2018
This is he sixth MB I have either purchased or leased and the third from Benzel Busch. The last three times I have dealt with Lou Gallo and the experience has been friendly and professional. Lou ensures that I find the MB I am looking for and he is there for me after purchase to answer any questions...
Benzel-Busch Motor Car Replied: Hello EJN, we are so glad that you had a great experience at Benzel-Busch! We cant wait to see you again in the future!
DealerRater Review
- January 10, 2018
Everyone was friendly, knowledgeable, worked together.... answered my questions before I even got a chance to ask. Was so quick not got a chance to finish reading magazine. Thank you, Jerry
Benzel-Busch Motor Car Replied: Hello Brooklyn guy, we appreciate the kind words and review!
Cars.com Review
- January 10, 2018
Left by Shahe K.
thank you for all the help, at this point i can travel and feel safe in case of a flat tire.
Willy Aramayo Replied: Hello shahe kupelian, we appreciate the kind review and we are so glad you feel safe in your vehicle now.
Cars.com Review
- January 09, 2018
Dealer was very experienced and nice. Fast processing and good deal.
Willy Aramayo Replied: Hello Soozy0203, we appreciate the kind words and review! We hope to see you again in the future!
DealerRater Review
- January 09, 2018
It differs from the other dealers and shows Mercedes Benz quality exactly.. Customer waiting area was clean, coffee and tea , snack services are nice and the staff is so kind , professional.. I didn t wait much, the staff kept me informed while I was waiting..
Benzel-Busch Motor Car Replied: Hello Didem, we appreciate the kind words and review! We hope to see you again in the future!
DealerRater Review
- January 09, 2018
Very pleasant experience dealing with Sallee, Doug and Scott. No pressure. Considered my wants and desires in a vehicle. Worked quickly and efficiently to get me driving the vehicle I wanted.
Benzel-Busch Motor Car Replied: Hello Andellisesq, we are so thrilled to hear that you had a pleasant experience at Benzel-Busch! We will pass on your words to Sallee, Doug and Scott. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- January 09, 2018
Left by Mapy M.
Everyone very nice and friendly. Great costumer service and knowledge about everything. They took great care about every single detail marking sure I had a great experience.
Benzel-Busch Motor Car Replied: Hello Mapy morel, we appreciate the kind words and review!
Cars.com Review
- January 08, 2018
Left by Marcia M.
Benzel Busch makes buying or leading a car a most pleasurable Experience. Everything is done ahead of time. All one has to do is sign on the dotted line. They do the insurance and plates. One never has to step inside the DMV which could be time consuming as well as frustrating. I am ...
Willy Aramayo Replied: Hello Marcia Mauro , we appreciate your very kind words and review.Thank you for being a loyal customer at Benzel-Busch for 31 years! We cant wait to see you again!
Cars.com Review
- January 08, 2018
Excellent service and amenities in facility were great.
Willy Aramayo Replied: Hello Manuel Borja, we are so glad that you received excellent service at Benzel-Busch! We appreciate the kind words and we hope to see you again in the future!
DealerRater Review
- January 08, 2018
I had a B service on my Mercedes. Everything went so quick and easy because of Service Adviser Andrew Gomez. Im definitely coming back.
Benzel-Busch Motor Car Replied: Hello Elena, we appreciate the kind words and review! We will pass on your words to Andrew.
DealerRater Review
- January 07, 2018
Had to bring my car in just before the holidays for a service issue. Min was incredibly knowledgeable and proactive! He coordinated a service plan and secured a loaner vehicle immediately (at a very busy time). He kept me on the progress of the repair and made my experience seamless. Benzel-Busch...
Benzel-Busch Motor Car Replied: Hello Sean K, we are so glad to hear that Min provided you with great service! We will pass on your kind words to Min. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- January 06, 2018
This dealership is fabulous. The team who worked with us to find and lease our new car are great. Matthew, Salvino, and Stacey are very professional, accommodating and really want their customers to be completely satisfied. We have leased cars in the past from this dealership and have always had...
Willy Aramayo Replied: Hello N. & E. Blum, we appreciate the kind words and review! We will pass on your words to Matthew, Salvino and Stacey. We cant wait to see you again in the future!
DealerRater Review
- January 06, 2018
I am a true fan of Benzel-Busch Service Department and Mercedes! Mercedes towed my ML-350 to Englewood. That went very well. Min was on the phone with me minutes after the car arrived and gave me a good overview of the next steps. Min also followed up the next morning with a full review. ...
Benzel-Busch Motor Car Replied: Hello Camairinc, we appreciate the kind words and review! We will pass on your words to Min. We hope to see you again in the future!
DealerRater Review
- January 06, 2018
My initial tutorial, conducted by Zuleika Soler, was very poor. An inordinate number of features were overlooked leaving me more than frustrated. Sal arranged for a follow-up tutorial which was conducted by Scott Reilly-Davis. He was superb! In addition to walking me through every single feature of...
DealerRater Review
- January 06, 2018
Jay Lee was very knowledgeable about the models and was able to demonstrate the features. Despite the fact that he was off the day I picked up the car, he was there to ensure everything was in order
Benzel-Busch Motor Car Replied: Hello New owner, we appreciate the kind words and review! We will pass on your words to Jay Lee. We hope to see you again in the future!
Yelp Review
- January 06, 2018
Just wanted to say their service extends beyond their shop. One of their service cars stopped randomly to help start a car that broke down.
Cars.com Review
- January 05, 2018
FIRST CLASS SERVICE- ONE OF THE MAJOR REASONS TO PURCHASE A CAR FROM THIS DEALER IS THEIR SERVICE DEPARTMENT
Willy Aramayo Replied: Hello SP, we appreciate the kind words and review!
Cars.com Review
- January 05, 2018
I am a long time customer of Benzel-Busch. The whole experience is always stress free and special.
Willy Aramayo Replied: Hello Carol M., thank you for being a long time customer at Benzel-Busch! We are so glad that you had a special and stress free experience. We cant wait to see you again in the future!
DealerRater Review
- January 05, 2018
Very professinal and timely . Listen well and provide expert advice and guidance. In addition, they ensure that you understand and are comfortable with the options.
Benzel-Busch Motor Car Replied: Hello Naz, we appreciate the kind words and review!
Cars.com Review
- January 03, 2018
Many thanks to Sosio who handled our repair in a timely manner.
Willy Aramayo Replied: Hello Tony, we appreciate the kind words and review! We will pass on your words to Sossio.
Cars.com Review
- January 02, 2018
Left by Lane K.
EXCELLENT IN EVERY WAY BEST EXPERIENCE I HAVE EVER HAD PURCHASING A CAR
Willy Aramayo Replied: Hello Lane Krevitt, we are so glad to hear that you had an excellent experience at Benzel-Busch! We appreciate the review and we hope to see you again in the future!
DealerRater Review
- January 01, 2018
Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or time.
Benzel-Busch Motor Car Replied: Hello C.clarke66, we appreciate the kind words and review!
Cars.com Review
- December 31, 2017
It is always a pleasure leasing a Mercedes from Benzel-Busch. I have gone back time after time and my individual needs are always addressed in a truly professional manner. The leasing process is always made easy and upon pick-up of my car all the features of the car are fully explained and all...
Willy Aramayo Replied: Hello Louis C., we appreciate your very kind words and review! We cant wait to see you again in the future!
DealerRater Review
- December 31, 2017
I went to the dealership knowing exactly the car I wanted to purchase. I sat down with the sales representative and the sales manager, told them what I wanted and cut a deal quickly at a fair price. They didn't play the usual back and forth car buying games I've experienced at other dealerships. ...
Benzel-Busch Motor Car Replied: Hello Robert DeSteno, we are so glad to know that you had a pleasurable buying experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future!
Cars.com Review
- December 31, 2017
Left by Gary c H.
Dave Nieves took excellent car of us while servicing our SL550. Very prompt about keeping us updated and always accommodates our needs. Continue to receive excellent service from David in service and the rest of the team there. Highly recommend David when going in for service!
Willy Aramayo Replied: Hello gary c hopf, we appreciate the kind words and review! We will pass on your words to David. We hope to see you again in the future!
Cars.com Review
- December 30, 2017
Left by Andreas S.
overall good used preowned vehicle experience, would have been nice if I didn't have to stand out in the snow to take delivery
Willy Aramayo Replied: Hello Andreas Swoboda, we appreciate the kind words and review!
DealerRater Review
- December 30, 2017
The moment I walk in the dealer never felt pressured to hurry up and buy or leave the manager was very friendly and Joseph our salesman was very nice and warm if only I got morr$$ trade in money for my car it would have been perfect! But we always love this dealership
Benzel-Busch Motor Car Replied: Hello Me2018, we are so glad to hear that you received excellent customer service at Benzel-Busch! We will pass on your kind words to Joseph.
Cars.com Review
- December 29, 2017
Left by Barbara B.
As usual sales and training were wonderful and extremely helpful.
Willy Aramayo Replied: Hello Barbara Bravman, we appreciate the kind words and review!
Cars.com Review
- December 29, 2017
I have always liked the sales & service at BenzelBusch MB. Now with express service it is even better! I had a bonus at this appointment by getting my remote access working.
Willy Aramayo Replied: Hello Pat Elia, we appreciate the kind words and the review!
DealerRater Review
- December 29, 2017
I love this dealership. Everyone is always polite & helpful. It is a convenient location. My only disappointment is that my favorite sales person is no longer there. Very sad as he helped me with my 4 cars over the last 20 years and he watched go!
Benzel-Busch Motor Car Replied: Hello Luvmystandardtrans, we appreciate the kind review and words! We hope to see you again in the future!
Cars.com Review
- December 28, 2017
The service is excellent and the wait time is reasonable.
Willy Aramayo Replied: Hello Jack Li, we appreciate the kind review and we hope to see you again in the future!
Cars.com Review
- December 28, 2017
I thought the process was professional and easy. I think the Mercedes and Me app. leaves a lot to be desired. Half the the time I cannot log on. Very surprised Mercedes would allow that. Even reviews on the Net are terrible.
DealerRater Review
- December 28, 2017
Left by Shruti D.
The Mercedes Benz Dealership in Englewood is great! My family and I absolutely love it. Would recommend it to everyone. Thank you, it's great working with you.
Benzel-Busch Motor Car Replied: Hello Sdhorajia, we appreciate the kind review and words! We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- December 28, 2017
As usual, Orlando made my experience seamless. He continues to be an exceptional employee - professional, courteous and very knowledgeable. Kudos to Scott for his patience in explaining the new features.
Benzel-Busch Motor Car Replied: Hello CAD , we appreciate the kind words and review! We will pass on your kind words to Orlando.
DealerRater Review
- December 28, 2017
These guys are the best. I pass at least a half dozen dealers, but no matter what I keep buying my cars from Benzel Busch. Always fair and honest and I look forward to buying my next Mercedes from them.
Benzel-Busch Motor Car Replied: Hello Lewis L, we are so glad to hear that you had an fantastic experience at Benzel-Busch! We appreciate the kind review and we cant wait to see you again in the future!
Cars.com Review
- December 27, 2017
Benzel-Busch Mercedes is a truly exceptional place. My personal experience is beyond any previously encountered. Yusuf-Joseph Simsek is a fine gentlemen who takes every measure to please his clients. His level of politeness and professionalism is absolutely astounding. Then, there is Salvino...
Willy Aramayo Replied: Hello Kristof O., we appreciate the very kind words and review! We will pass on your kind words to Yusuf and Sal. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- December 27, 2017
Jonathan is a fantastic service advisor and an asset to the company. He is extremely knowledgable. He explains everything clearly and takes great care of my vehicle.
Benzel-Busch Motor Car Replied: Hello Chandra-Patel, we are so glad to hear that Jonathan provided you with excellent servicve! We appreciate the kind review and we hope to see you again in the future!
Cars.com Review
- December 27, 2017
Delighted, as usual, with your high quality service
Willy Aramayo Replied: Hello Van, we appreciate the kind words and review!
Cars.com Review
- December 26, 2017
Left by Horst K.
Excellent Facilities No sense of pressure from sales associate Would recommend to anyone interested in a MB
Willy Aramayo Replied: Hello Horst Kuczynski, we appreciate the kind words and review!
DealerRater Review
- December 26, 2017
Excellent service. Everyone at this dealership is professional. Wait time was fantastic. Everyone was great. Kept me informed on the status. Was done sooner than expected. B
Benzel-Busch Motor Car Replied: Hello Darboop1, we are so glad to hear that you received excellent service at Benzel-Busch! We appreciate the kind words and we hope to see you again in the future!
DealerRater Review
- December 26, 2017
Jim made the process easy, comfortable and transparent. He shakes all the notorious cliches of car salesmen, He will keep me coming back to Benzel Busch.
Benzel-Busch Motor Car Replied: Hello YoungJ1010, we appreciate the kind words and review! We will pass on your words to Jim. We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- December 24, 2017
Great facility, salesman and overall experience.If you want a great deal on a automobile this is the place.
Willy Aramayo Replied: Hello James Nicholas II, we appreciate the kind words and review! We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- December 24, 2017
One of the easiest buying experiences. My wife and I were in and out in about an hour - test drove two cars and chose one to buy. Doug was a great salesman and Scott in finance was easy to work with. Id definitely recommend and will return in the future.
Willy Aramayo Replied: Hello Kevin, we are so thrilled to hear that you had a great experience at Benzel-Busch! We will pass on your kind words to Doug and Scott. We cant wait to see you again in the future!
Cars.com Review
- December 24, 2017
Left by Jamie B.
Perfect experience. Matt and everyone was gracious. Manager wears acc
Willy Aramayo Replied: Hello Jamie Boudin, we are so glad to hear that you had a perfect experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future!
DealerRater Review
- December 24, 2017
Left by Sophia K.
He is very professional and explain the features well which help me to choose the right car in one visit. It saved me a lot of time and effort. I am happy with the car.
Benzel-Busch Motor Car Replied: Hello Sophia Kuo, we are so glad to hear that Joseph Simsek provided you with excellent service! We appreciate the kind words and we hope to see you again in the future!
Cars.com Review
- December 23, 2017
Pleasant experience without any pressure. Kind, helpful, knowledgeable sales rep. Would return to make another purchase. Have not had the opportunity to experience the service dept yet. Cars running great
Willy Aramayo Replied: Hello Scott M, we appreciate the kind words and review!
Cars.com Review
- December 22, 2017
Left by Christopher M.
My experience for Benzel Busch Motor Cars Corp was excellent. Also the dealer, Mr. Lee Jae-Ho, provided excellent services to us. Thanks.
Willy Aramayo Replied: Hello Christopher Moon, we are so glad to hear that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Jay Lee. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- December 22, 2017
Everything went wonderful, even the follow up process after the purchase.
Willy Aramayo Replied: Hello Rick Meises, thank you for the kind words and review! We hope to see you again in the future at Benzel-Busch!
DealerRater Review
- December 21, 2017
The service team including Dave is exceptional and always willing to help and provide us the client the best overall experience. Dave presented me with options and most importantly got me in and out quickly. Time matters most and he always delivers a professional experience for busy people. Thank you.
Benzel-Busch Motor Car Replied: Hello AP, we appreciate the kind words and review! We will pass on your words to Dave and to the team.
DealerRater Review
- December 21, 2017
Thx u Chris for your help , took great care of all issues and made the process very easy to get me in and out as quickly as possible.
Benzel-Busch Motor Car Replied: Hello Nestor, we appreciate the kind words and review! We will pass on your words to Chris. We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- December 20, 2017
Left by Jaewon L.
I regularly visit your dealership for service right after I purchased the car. I am very happy and satisfy to work with your staff and workmanship.
Willy Aramayo Replied: Hello Jaewon Lee, we appreciate your kind words and review! We hope to see you again in the future!
DealerRater Review
- December 19, 2017
I bought a used GLS and I had a great experience with their used car sales team. They where fast and knew what they were selling. It took awhile for me to decide but there was no pressure from my sales guy. When I finally made up my mind everything was smooth and fast.
Benzel-Busch Motor Car Replied: Hello Jokko, we are so glad that you had a great experience with the Prew Owned sales team! We will pass on your kind words to the staff. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- December 18, 2017
Everything was done efficiently and on time. My service representative was on top of everything and made sure everything was serviced and fixed properly. Car was returned to me nice and clean.
Benzel-Busch Motor Car Replied: Hello SPK1966, we appreciate the kind words and review! We hope to see you again in the future!
DealerRater Review
- December 17, 2017
Very friendly staff knowledgeable people and great customer service a lest they try to get what are you looking for love the services that they provide
Benzel-Busch Motor Car Replied: Hello Lanegra01, we appreciate the kind words and review! We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- December 15, 2017
Benzel Busch and Chris Iseman from Customer Service team have been a great pleasure to work with...my wife and I couldnt be happier with the dealership and the service team. You are always treated, courteously and professionally at the dealership by everyone. Other dealerships need to model this...
Willy Aramayo Replied: Hello John J., we appreciate the kind words and review! We will pass on your words to Chris and the staff.
Cars.com Review
- December 15, 2017
Left by Alexander D.
I am very pleased with my over all experience at Benzel Bush, I can honestly tell you that there has been much of an improvement. Frank and Tim Torell were exceptional. Orlando has been wonderful in helping me select a vehicle which fits my needs and desires. He is an exceptional sales person,...
Willy Aramayo Replied: Hello Alexander Duran , thank you for being a loyal customer at Benzel-Busch for over 20 years! We will pass on your very kind words to Orlando, Tim and Frank. Thank you for the review and we cant wait to see you again in the future!
Cars.com Review
- December 15, 2017
Left by Shawn A.
Frank Armando makes the service experience so easy and professional. Im a loyal fan of Mercedes and going forward will only service and buy my vehicles from Benzel because of Frank!
Willy Aramayo Replied: Hello Shawn Arnone, we appreciate the kind words and review! We will pass on your kind words to Frank.
DealerRater Review
- December 15, 2017
Jay Lee was helpful and thoughtful during our decision to lease the GLE 43C. He was knowledgeable about the vehicle while being attentive to detail in the most caring way. We truly appreciate his time and we thank him fully for all of his help.
Benzel-Busch Motor Car Replied: Hello Troh, we are so glad to hear that you had a great experience with Jay Lee! We will pass on your kind words to Jay. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- December 15, 2017
We have been to Benzel Busch several times for scheduled maintenance since we purchased our car and every experience at this dealership has been exceptional! Chris Iseman and Frank Armando are a pleasure to work with and the service staff has done an exceptional job maintaining my wife's car. ...
Benzel-Busch Motor Car Replied: Hello JOHN, we appreciate the kind words and review! We will pass on your words to Chris and Frank.
DealerRater Review
- December 13, 2017
Very friendly and understood what I was looking for in a car. Extremely knowledgeable and patient. I would recommend them to anyone in the market for a luxury vehicle.
Benzel-Busch Motor Car Replied: Hello Stretchdpt, we appreciate the kind words and we hope to see you again in the future!
DealerRater Review
- December 13, 2017
The best placed to buy new Mercedez. Very supportive staff and the staff always smiles. The placed is super nice,clean and beautiful. I received an excellent customer service especially by Mr. Joseph Simsek.
Benzel-Busch Motor Car Replied: Hello Lowelsky, we are so glad to hear that you received excellent customer service at Benzel-Busch! We will pass on your kind words to Joseph. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- December 13, 2017
Thank u for everything great experience with sal and mark love my car will never go back to any other car you have a customer for life
Benzel-Busch Motor Car Replied: Hello Labbella01, we are so thrilled to know that you had a great experience at Benzel-Busch! We appreciate the kind words and we cant wait to see you again in the future!
Cars.com Review
- December 12, 2017
Left by Lowell A.
Joseph Simsek,account rep has an excellent customer service. Always smiles and answer all questions accurately and very professional.
Willy Aramayo Replied: Hello Lowell Anolin, we appreciate the kind words and review! We will pass on your words to Joseph. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- December 12, 2017
The entire team was very helpful throughout the process. John Meyer was particularly helpful and responsive in helping me find the car the features I wanted.
Benzel-Busch Motor Car Replied: Hello Roberto, we are so glad to know that you received great service at Benzel-Busch! We will pass on your kind words to John. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- December 12, 2017
Michael Ippolito did an excellent job on explaining the functionality of the vehicle and also the advantages of purchasing BBMC Corp. i.e. after-sales service especially since I am located in Piscataway, NJ. This was the 2nd MB dealer that I visited for the lease of the car. The Finance Director...
Benzel-Busch Motor Car Replied: Hello Fred C, we appreciate the kind words and review! We are so glad to know that you had an excellent service and sales experience.
DealerRater Review
- December 12, 2017
My service manager Min Kim is the best service manager I have dealt with ever. He is the most dedicated and professional service manager in Englewood dealership. I highly recommend Min Kim for the service manager if youre looking for hassle free service experience.
Benzel-Busch Motor Car Replied: Hello jongs57, we appreciate the kind words and review! We will pass on your kind words to Min. We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- December 12, 2017
Excellent customer service, excellent service advice, phenomenal location, the entire team works like a Swiss watch.. right on point.. a bit pricey but it's a Mercedes Benz, the best or nothing.. i have a Mercedes Benz Dealership near my home.. but I choose to travel 25 miles to Benzel Busch...
Willy Aramayo Replied: Hello Ulises, we are so glad that you recieved excellent customer service at Benzel-Busch! We appreicate the kind words and we hope to see you again in the future!
DealerRater Review
- December 11, 2017
Usual great service experience. Id prefer not to fill these out for every service i have with my familys THREE mercedes though. Thank you.
Benzel-Busch Motor Car Replied: Hello Frucifratt621, thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- December 11, 2017
Excellent. Very professional. Overall a very good experience.Larry Nash, Our sales person, met all our needs. My wife and I had an excellent experience . We highly recommend Benzel Busch and they are very competent staff.
Benzel-Busch Motor Car Replied: Hello Mdwrubel1, we are so glad that you had a very good experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future!
DealerRater Review
- December 11, 2017
I love this dealer I will recommend to my friends and family Everyone is extremely nice and product knowledgeable . This make my chopping experience very easy and I was able to chose the right car for me
Benzel-Busch Motor Car Replied: Hello Sbetancur, we are so glad to know that you had an excellent experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future!
Cars.com Review
- December 11, 2017
I do appreciate Frank for his dedication to serve me with best advice for repairing my Mercedes Benz. He stood by me to pursue the best and consevative approach for repairs. He is gentleman and wonderful person to talk to, and always committed to putting the customers first. He does provide ...
Willy Aramayo Replied: Hello Sam S., we appreciate the kind words and review! We will pass on your words to Frank. We hope to see you again in the future!
DealerRater Review
- December 10, 2017
Benzel Busch has always provided an incredible service experience. From the moment I pull up to the moment I leave Benzel Busch is an oasis away from home. Thank you guys!
Benzel-Busch Motor Car Replied: Hello peterson869, we are so glad that you received incredible service at Benzel-Busch! Thank you for the kind words and review!
DealerRater Review
- December 10, 2017
JAY LEE is the best Sales I EVER MET!!! Amazing Experience for Mercedes Benz again at Benzel and Busch. Highly recommended JAY LEE. First Car purchase from him. Again Second car!!! Lovely manner and advice for customer. Really enjoyed !! Thanks again, JAY!!!
Benzel-Busch Motor Car Replied: Hello E43AMG, we are thrilled to know that you had an amazing experience at Benzel-Busch! We will pass on your words to Jay Lee. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- December 09, 2017
Really easy to deal with. Met my price range spent hours helping me get familiar with the car .
Willy Aramayo Replied: Hello William, we appreciate the kind words and review!
DealerRater Review
- December 09, 2017
From the driver who picked up my car (James) to the time he returned it and everything in between was most satisfactory. Courteous, polite and efficient can describe this experience! Thank you BB....
Benzel-Busch Motor Car Replied: Hello CMG, we appricate the kind words and review!
Yelp Review
- December 09, 2017
I needed new batteries for my remote. All I had to do was pull up to service and hand them my keys. They replaced the batteries free of charge . I didn't even have to get out of my car. All done in three minutes. This was wonderful on this horrible snowy day. I love you Mercedes Benzel Bush of Bush...
Cars.com Review
- December 09, 2017
Left by Donna M.
Thank you! All of you in Englewood are terrific! Joe Herman is so knowledgeable and nice! James, our salesman, was great too! For service this time, Jonathan Fleischman was really helpful.
Willy Aramayo Replied: Hello Donna Macaluso, we appreciate the kind words and review! We will pass on your kind words to the staff. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- December 08, 2017
I have been buying Mercedes from Benzel Bush and their level of service and professionalism never disappoints. It does not matter if I'm coming for a routine inspection or something more complex. They always make it simple and fast.
Benzel-Busch Motor Car Replied: Hello Cesar, we appreciate the kind words and review!
Yelp Review
- December 08, 2017
Don't bring your car to their service center if it has issues. They only seem to want to put work on cars that are mint condition? Confusing right? I took my car in to get an oil change and they denied to give me any type of service because of its condition. I asked if I can get it's issues repaired...
Willy A. Replied: Dear Daniel Z.,I am sorry not to meet your expectations. Our service technicians noticed there was an oil leak and the vehicle was missing the dipstick as well. We felt we could not go any further as it would be a waste of your money. The vehicle had 220,000 miles and would suggest replacing as it is a hazardous vehicle to be driving around. I apologize they way you felt, we are always looking in what is the best interest for our customers. Kind Regards,Willy AramayoClient Relations Manager
Cars.com Review
- December 07, 2017
Excellent and quick experiwnce. Very friendly staff. Able to give me a loaner even though it was a last minute appointment. I was in a rush to leave upon pick up of car and they were able to get everything ready for me in minutes. I was very happy overall with the service and attention I received.
Willy Aramayo Replied: Hello Marina, we are so glad that you received excellent and quick service! We appreciate the kind words and we hope to see you again in the future!
DealerRater Review
- December 07, 2017
Good attention to detail and quality of service experienced from Service Advisor. Dealership presents itself as a clean and comfortable environment adequately to by professional and well trained personnel.
Benzel-Busch Motor Car Replied: Hello Park Plus Inc., thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- December 06, 2017
I HAVE FULL CONFIDENCE IN BENZEL BUSCH MOTOR CAR CORP AND IT IS THE ONLY DEALERSHIP WHERE I SERVICE MY CAR. IT IS ALSO MY FIRST POINT OF CALL WHEN I SHOP FOR A NEW CAR.
Willy Aramayo Replied: Hello COLLINET, we are so thrilled to know that you received excellent and exceptional service at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- December 06, 2017
I want to thank Mr. Min Kim for providing exceptional service and for being so helpful with my repair options. First I thought it was the coolant as fluid was low and then we found a boot issue. I was walked through my options and Min was very clear to explain the damage and potentials...
Willy Aramayo Replied: Hello Daisy B, we appreciate the kind words and review! We will pass on your words to Min. We hope to see you again in the future!
Cars.com Review
- December 06, 2017
Benzel-Busch is conveniently located, and has become a destination we look forward to with our service. Staff are friendly and dedicated, they take note of personal details and cared for us with genuine interest for our positive Mercedes-Benz experience. Service visits are quick and efficient...
Willy Aramayo Replied: Hello Jesse Lee, we appreciate the kind words and review! We will pass on your words to the whole staff. We hope to see you again in the future !
DealerRater Review
- December 06, 2017
Efficient, friendly and attentive. Mr Taccetta had everything ready for me so that when I got there the paperwork went as smooth as possible. This is my second car from this dealership.
Benzel-Busch Motor Car Replied: Hello THOMAS TYLER, thank you for the kind review! We will pass on your words to Chris. We hope to see you at Benzel-Busch again in the future!
DealerRater Review
- December 06, 2017
With each step of the process they kept me informed. With complementary food/drink and A very nice lounge making time spent more comfortable while you are able to get your own work done. Service is always top notch ....
Benzel-Busch Motor Car Replied: Hello Satisfied customer, we appreciate the kind words and review!
DealerRater Review
- December 05, 2017
Our sales rep, James Scott, was eager to do a good job and he didn't disappoint. He was very fair and the level of service we received was by far the best I've ever received at a car dealership. I would highly recommend Jim and his staff to anyone who thought about purchasing a Mercedes.
Benzel-Busch Motor Car Replied: Hello akimaudi123, we appreciate the kind review! We will pass on your kind words to James. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- December 05, 2017
Left by Laurie D.
I barely had time for a cup of coffee. Mr Bateman had me in & out so quick. Very professional & efficient. My loaner car was ready within 15 minutes from start to finish.
Benzel-Busch Motor Car Replied: Hello laurie ditommaso, we are so glad that you had an efficient and quick service experience at Benzel-Busch! We will pass on your kind words to Scott. Thank you for the kind review!
Cars.com Review
- December 04, 2017
I totally recommend this dealership sal and mark helped me by getting my 2018 Mercedes reliable and they worked with me with prices paper work until the end thank you Mercedes-Benz i will never go back to anyone
Willy Aramayo Replied: Hello Denise, congratulations on your new GLA 250! We will pass on your kind words to Sal and Mark. Thank you for the review and we hope to see you in the future!
DealerRater Review
- December 04, 2017
I visited the dealer to lease a Mercedes E 300. The sales representative, Joseph Simsek was very helpfull and worked hard to ease my process. Within couple hours, everything was ready and I was happy to have my Mercedes.
Benzel-Busch Motor Car Replied: Hello fatih 77, we appreciate the kind words and review! We will pass on your words to Joesph.
DealerRater Review
- December 04, 2017
My service advisor was terrific. Kept me informed and explained the service needed. Answered my questions with professionalism. I was very satisfied with my experience
Benzel-Busch Motor Car Replied: Hello Kevin M Hudson z, we are so glad that you were satisfied with your experience at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- December 04, 2017
Had a service visit - was able to save 10% by waiting for my car which was very helpful. Service was done in the time they said, waiting area was comfortable and had drinks and sandwiches and cookies while I waited. Service people are very friendly and make sure you are comfortable and informed of...
Willy Aramayo Replied: Hello Melissa Gonzalez, we are so glad that your service visit at Benzel-Busch was quick and accurate. We appreciate the kind review and we hope to see you again in the future!
Cars.com Review
- December 03, 2017
The service was excellent. I did however miss my original sales person, Nancy Atardo.
Willy Aramayo Replied: Hello Maryanne Fike, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future!
Cars.com Review
- December 03, 2017
Salesman was fantastic and was able to get me a great deal.
Willy Aramayo Replied: Hello M.Rubin, thank you for the kind words and review! We hope to see you at Benzel-Busch again in the future!
DealerRater Review
- December 03, 2017
My experience at this dealership was excellent from the minute I walked through the door. From the reception, to the waiting area with coffee whileI waited for my salesman, Giovanni Barbaro!! Giovanni is a true professional and a gentleman. Made us comfortable and Patiently spent a couple hours...
Benzel-Busch Motor Car Replied: Hello Giuseppe, we are so thrilled that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Giovanni. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- December 03, 2017
Flawless execution from scheduling to pick up, Chris Iseman organize the visit including loaner car. Everyone was very helpful. I would highly recommend Benzel Bush service regardless of whether you purchased the car from them.
Benzel-Busch Motor Car Replied: Hello GLE Owner, we appricate the kind words and review! We will pass on your kind words to Chris Iseman.
DealerRater Review
- December 03, 2017
amazing people service and overall experience I will never go anywhere else for my cars Thank You Pat for being so helpful, The people that work there are all so very helpful, cant say enough for the feeling I have when I bring my car in
Benzel-Busch Motor Car Replied: Hello Denise LoFaro, we are so glad that you had an amazing overall experience at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- December 03, 2017
Overall the process was quick and easy promo service
Willy Aramayo Replied: Hello D king, we appricate the kind words and review!
DealerRater Review
- December 02, 2017
I have bought many cars from Benzel Bush and always have a good experience. The sales and services are both excellent. I highly recommend it to friends
Benzel-Busch Motor Car Replied: Hello Docatz, we appreciate the kind words and review!
DealerRater Review
- December 01, 2017
Pat Capasso is an excellent salesman and very instrumental in my doing business with Benzel Busch. He was very informative, considerate and very professional, I would recommend him highly to anyone interested in doing business with your dealership.
Benzel-Busch Motor Car Replied: Hello Joe7, we appreciate the kind words and review! We will pass on your kind words to Pat.
DealerRater Review
- December 01, 2017
I have gotten a number of cars from Benzel Busch. Each time, they are prepared, and the car is ready. The introduction and walk through is thorough. This car is terrific.
Benzel-Busch Motor Car Replied: Hello fpbgolfer, we are so glad that you had a great experience at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- December 01, 2017
Im very happy with my car service and their hosbility was very good , They did excellent jop. Alsa their timing was very good too
Benzel-Busch Motor Car Replied: Hello sevil69, thank you for the review and kind words! We hope to see you again in the future!
DealerRater Review
- December 01, 2017
This is an update on my original review. After leasing my C300 I found out that I was lied to by the sales person Mike and the dealership as to the future availability of the car I was actually looking for. I guess it truly is buyer beware and shame on me for thinking there was a trust factor...
Benzel-Busch Motor Car Replied: Hello TonyM, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Michael. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- December 01, 2017
Left by Ann E.
My advisor is the reason I keep using Benzel Busch for my maintenance and repairs. Exceptional service by all.
Willy Aramayo Replied: Hello Anne, we appricate the kind words and review!
Cars.com Review
- December 01, 2017
When I went into Mercedes I was not sure about making a purchase. I wanted to go see some options that were available within my price range. I had many experiences with certain dealerships that were pushy an not at tentative. As I entered the show room I met Mr. Benjamin Walsh who was available to...
Willy Aramayo Replied: Hello Jose, we appricate the very kind words and review! We will pass on your kind words to Ben. We hope to see you again in the future at Benzel Busch!
Cars.com Review
- November 30, 2017
Left by Michael D.
LOU Gallo made the car leasing experience flawless. He has a great demeanor, he showed me different options I had and was able to put a fantastic deal together in an extremely short amount of time; I drove he car home the same night. I would highly recommend to see Lou at Benzel-Busch.
Willy Aramayo Replied: Hello Michael DelGiodice, we are so glad that you had a flawless car leasing experience! We will pass on your kind words to Lou. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- November 30, 2017
Left by Rahmat S.
You should do your homework before to go any dealership and things will be smooth.
Willy Aramayo Replied: Hello Rahmat Shukurov, we appricate the review!
DealerRater Review
- November 30, 2017
I have always a great experiences with Min Kim! I truly appreciate the excellent customer service, help and support. Min Kim are very helpful, friendly, professional . He is always great to deal with, when I need help. Than you very much! Tatiana A.
Benzel-Busch Motor Car Replied: Hello tatiana2017, we are so glad that you had a great experience with Min Kim at Benzel-Busch! We will pass on your kind words to Min. Thank you for the review and we can't wait to see you again in the future!
DealerRater Review
- November 30, 2017
There is no other dealership we're as comfortable working with as we are with Benzel-Busch; and specifically, with Larry Nash in Sales, and Chris Iseman in Service. Those two are unparalleled at what they do, in both their knowledge and their attentiveness, and are the reasons why we've remained...
Benzel-Busch Motor Car Replied: Hello sswnewyork, we appreciate the kind words and review! We will pass on your kind words to Larry and Chris. Thank you for being a loyal customer at Benzel-Busch. We cant wait to see you again in the future!
DealerRater Review
- November 30, 2017
Jay is a great salesperson with whom to work. Great experience from beginning to end. Very friendly , patient and accessible. He was very knowledgeable and super responsive. He worked very hard to get the deal done. I would definitely go back and work with Jay Lee on my next car :)
Benzel-Busch Motor Car Replied: Hello Yeji, we are so glad that you had a great experience at Benzel-Busch! We will pass on your kind words to Jay. Thank you for the kind words and we hope to see you again in the future!
DealerRater Review
- November 30, 2017
While shopping for my first Mercedes Benz E 350, I was received with open hands, and a very professional and caring salesperson. she made me confrontable as well as my wife. She took her time explaining to me and my wife the application process as well as, how to operate the vehicle ., She...
Benzel-Busch Motor Car Replied: Hello Charlie O, we appricate the kind words and review! We hope to see you again in the future!
Cars.com Review
- November 29, 2017
Mike Kim is amazing! Great personality and understands your needs.
Willy Aramayo Replied: Hello Mbala, thank you for the kind words and review! We will pass on your words to Mike. We hope to see you again in the future.
DealerRater Review
- November 29, 2017
BOTH SALLEE AND JASON ARE VERY HELPFUL, FRIENDLY, PROFESSIONAL AND JUST VERY GENUINE PEOPLE TO DEAL WITH. THEY BOTH WENT OUT OF THEIR WAY TO HELP ME FIND A CAR. BOTH ARE VERY KNOWLEGABLE IN THE MERCEDES CARS. JASON ONLY GETS THE BEST CARS THAT ARE IN THE VERY BEST CONDITION FOR CPO CARS AND WILL...
Benzel-Busch Motor Car Replied: Hello LoveMercedes1, thank you so much for the kind words and review! We will pass on your kind words to the whole staff. We cant wait to see you again in the future!
DealerRater Review
- November 29, 2017
Everyone is very nice and accomodating esp sosio and mr eisman pro owned great people esp sally and jason Both were Professional and made me feel Comfortable
Benzel-Busch Motor Car Replied: Hello LoveMercedes1, we appricate the kind words and review!
Cars.com Review
- November 28, 2017
Left by James D.
Very pleasant and courteous. Had great conversations with them.
Willy Aramayo Replied: Hello James Darrow, we appricate the kind words and review!
DealerRater Review
- November 27, 2017
They took the time to help me find the best car for me, as well as the best deal! Mark Kochaniec was great during the process, from the first call to the day I left driving my own car!
Benzel-Busch Motor Car Replied: Hello fernandagrc, we are so glad that you had a great experience at Benzel-Busch! We will pass on your kind words to Mark. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- November 27, 2017
Terrific service The best in town. Very friendly. Very helpful. Very thorough
Willy Aramayo Replied: Hello Dipasquale Catherine, we appreciate the kind words and review! We hope to see you again in the future!
Cars.com Review
- November 24, 2017
Peter, he was so helpful. I will buy my next car from him. Also I recommended him to my relatives and friends.
Willy Aramayo Replied: Hello Doruk , we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Peter. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- November 24, 2017
Jason B and Jose will make your experience easy and memorable. We are avid car buyers and by far they have been the best. Wonderful selection and strong pricing helps you easily make the decision. Addictive. First rate, knowledgeable. Was a pleasure to work with them.
Willy Aramayo Replied: Hello DBK, we appreciate the kind words and review! We will pass on your words to Jason and Jose. We hope to see you again in the future!
DealerRater Review
- November 24, 2017
I have been a client of Benzel Busch for more than 12 years. Truly an exceptional dealership. They provide first class service and exceed my expectations with every visit. If you are in the market for a Mercedes, there is no where else to go. WF Englewood, NJ
Benzel-Busch Motor Car Replied: Hello WF, thank you for the kind review and words! We cant wait to see you again in the future!
DealerRater Review
- November 24, 2017
I had an appointment 11AM i get there on time they got my car in within about 45 minute service A was completed , my car was washed and few questions answered. Five star service. Thank You.
Benzel-Busch Motor Car Replied: Hello mike, we appreciate the kind words and review!
DealerRater Review
- November 24, 2017
Sales Rep. Chris Tacetta and Mike Hill, Supervisor worked diligently to accommodate. I have been a client of Benzel Busch for many years. They worked with me to give a fair deal on the vehicle of my choice.
Benzel-Busch Motor Car Replied: Hello Coach777, thank you for the kind words and review. We hope to see you again in the future!
Cars.com Review
- November 23, 2017
Left by Brad Z.
Everything was perfect. My service provider knew what needed to be done before I arrived therefore I was in and out very quickly. He provided updates throughout the day and called when my car was finished.
Willy Aramayo Replied: Hello Brad Zaikov, we appreciate the kind words and review! We are so glad that you received quick service. We hope to see you again in the future!
DealerRater Review
- November 23, 2017
I came into Benzel-Busch Mercedes not knowing what to expect since I never owned a Mercedes before. Their customer service was amazing, especially my salesman Lou Gallo.. I needed a new car quick and Lou was so understanding of my situation and worked with me to give me a deal I was comfortable...
Benzel-Busch Motor Car Replied: Hello Dani218, we are so glad that you had an amazing experience at Benzel-Busch! We will pass on your kind words to Lou. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 23, 2017
Warm atmosphere friendly treatment, knowledgeable and professional personnel, great and fast service, huge inventory to chose your future car from. I would definitely highly recommend this dealership. Excellent, job well done.
Benzel-Busch Motor Car Replied: Hello Oksana, we appreciate the kind words and review! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- November 22, 2017
I was very pleased. Service was prompt and courteous. I was told up front the approximate time this would take and they made it so. The waiting area was comfortable and offered a number of amenities. This was my third experience at this dealer and they've all been positive. I'm sold on this.
Willy Aramayo Replied: Hello ron leibler, we appreciate the kind words and review!
DealerRater Review
- November 22, 2017
John Meyers is a pleasure to work with. He explains and walks you thru the entire process. He is always available via e mail or Phone to answer all questions. This is 4 or 5 Benz and every transaction has ran smoothly due to johns personal touch.
Benzel-Busch Motor Car Replied: Hello Joe l, we appreciate the kind words and review! We will pass on your words to John.
DealerRater Review
- November 22, 2017
Jay who helps me. I visited from NY. He is very nice and kindly .Also price is perfect. If I ask him he answered quickly. I would recommend Benzel Bush motor .
Benzel-Busch Motor Car Replied: Hello Kongs4874, thank you very much for the kind words and review! We will pass on your kind words to Jay.
DealerRater Review
- November 22, 2017
We were very happy with our selection after test driving 3 cars and then finding exactly what we wanted with the preferred color and options.
Benzel-Busch Motor Car Replied: Hello RB, we are so glad that you were very happy with your selected car. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- November 20, 2017
Change my summer tires to winter performance & it was done exceptionally well even including Nitro instead of oxygen, now ready for winter. Will do the same for summer expecting the same type of friendly service I usually gets.
Benzel-Busch Motor Car Replied: Hello Bluebirf, thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 19, 2017
It was a smooth and seamless experience. Very satisfied with the process and outcome. We would consider buying our next Mercedes this dealership when we are ready to trade
Benzel-Busch Motor Car Replied: Hello Jarhoads@syr, we appreciate the kind words and review!
Cars.com Review
- November 18, 2017
Good customer service. Easy check in and check out process
Willy Aramayo Replied: Hello Usha, we appreciate the kind words and review! We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- November 18, 2017
Great experience in getting my next mercedes - and the 4th one in 3 years for our family. We love Giovanni and he always finds the perfect vehicle for us!! Great service, reasonable pricing, beautiful and luxurious showroom and wonderful and helpful staff.
Benzel-Busch Motor Car Replied: Hello Frucifratt621, congratulations on your new car! We will pass on your kind words to Giovanni. We hope to see you again in the future!
DealerRater Review
- November 18, 2017
If you own a Mercedes Benz no need to take your vehicle elsewhere. They were able to diagnose an issue that 2 other Mercedes Dealers were not able to diagnose.
Benzel-Busch Motor Car Replied: Hello oteoman, we are so glad that you received superior service at Benzel-Busch! We appreciate the kind words and review.
DealerRater Review
- November 18, 2017
From the time I arrived, I was treated like a king. I also noticed that all customers were treated equally. It was white glove treatment. Min was very knowledgeable and accommodating. Had the paperwork done in the shortest period of time and the loaner was ready once the paperwork was completed....
Benzel-Busch Motor Car Replied: Hello Stavro1, we appreciate the kind words and review!
Yelp Review
- November 18, 2017
Sale staff here is courteous and professional. Do not forget to check in via yelp. Yelp check in entitles you to 15% discount on accessories and parts. Rest dealing with sales staff is pretty much like any car dealership. They are there to get your money and give you the least value. It is like a...
Cars.com Review
- November 17, 2017
Left by Josephine F.
Service is always excellent!!! Is there really a dealership to open up here in Harriman NY? If so, when and specifically where? Thanks
Cars.com Review
- November 17, 2017
Left by Andrew L.
From when you drive in until you drive out, the entire Service experience is what you want it to be. People are respectful, polite, and they know their stuff. There was not a hassle at all.
Willy Aramayo Replied: Hello Andrew Langfelder, we appreciate the kind words and review! We will pass on your words to David.
Cars.com Review
- November 17, 2017
Left by Marcia M.
Benzel Busch always gives outstanding service. I have been their customer since 1987....30 years. I can go to Mercedes dealers closet to home, but I wont because no one in the tri-state gives the stellar service Benzel Busch gives!
Willy Aramayo Replied: Hello Marcia Mauro, thank you so much for being an loyal customer for 30 years! We appreciate the kind words and review. We cant wait to see you again at Benzel-Busch in the future!
DealerRater Review
- November 17, 2017
I'm leasing the car from the other side of the country so a lot could go wrong. Not with Benzel-Busch. This is the second car I've leased from them while living in California and they make the process smooth and painless every time. They walked me through every bit of the process and take care of...
Benzel-Busch Motor Car Replied: Hello tyebird, we appreciate the kind words and review! We will pass on your kind words to Joe and Orlando.
Cars.com Review
- November 17, 2017
As usual thanks for you very much for providing good quality service on timely manner.
Willy Aramayo Replied: Hello Alpa, we are so glad that you received good quality service at Benzel-Busch! Thank you for your review and we hope to see you again in the future.
DealerRater Review
- November 16, 2017
Left by Yvonne C.
Very organized by department I was waiting for my sales person for long time. But he always asked me permission and tried to xxxx with other coworkers whenever if he was busy. Most employees are very friendly.. they showed me efforts to make me satisfied. I really like the manager of the...
Benzel-Busch Motor Car Replied: Hello YVONNE CHUNG, We appreciate your kind words and review! We will pass on your kind words to the staff. We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- November 15, 2017
Left by Amina A.
First class service Highly recommended 100% Returning customer Very Professional Accommodating Friendly staff Clean environment
Willy Aramayo Replied: Hello Amina Allrozamo, we appreciate the kind words and review! We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- November 15, 2017
Chris is great we are very pleased with his handling any problems we have had in a very timely manner. He has helped us even when he is not physically at work and makes sure we are satisfied that a problem is resolved .
Benzel-Busch Motor Car Replied: Hello Laz, we appreciate the kind words and review! We will pass on your words to Chris. We hope to see you at Benzel-Busch again in the future!
Cars.com Review
- November 14, 2017
Benzel-Busch takes customer service a new level. My sales team was beyond professional and it was the best experience purchasing a vehicle I have had - and I have been buying/leasing vehicles for a very long time. I highly recommend this dealer to anyone looking for a wonderful buying experience...
Willy Aramayo Replied: Hello Bonnie Carter, we appreciate the kind words and review! We are so glad that you had the best car purchasing expereince! We hope to see you again in the future.
DealerRater Review
- November 14, 2017
Sallee Pietri was very professional, honest and gave us good advice. She was very good with the entire process to purchase the vehicle. Good Job Sallee.
Benzel-Busch Motor Car Replied: Hello Mercedes Benz C300, we appreciate the kind words and review. We will pass on your words to Sallee. We hope to see you again in the future!
DealerRater Review
- November 14, 2017
Left by Egda V.
Very good service. Our sales rep, Rafael Figuereo, was very nice and it was a pleasure working with him. The entire process was very long but we had a great experience. We would highly recommend this dealer and the sales person to anyone.
Benzel-Busch Motor Car Replied: Hello EGDA VELOZ, we are so glad that you had a great experience at Benzel-Busch! We appreciate the kind words and review. We hope to see you again in the future.
Cars.com Review
- November 13, 2017
Excellent. The best service. I stopped by as a walk in for a flat tire and they took care of me immediately. I have leased several cars from this dealership and have had awesome service and customer care every time. From the sales personnel to the service providers this dealership is top notch.
Willy Aramayo Replied: Hello Joseph DeGregorio, we are so glad that you received excellent service at Benzel-Busch! We appreciate the kind words and we hope to see you again in the future!
Cars.com Review
- November 13, 2017
I had a truly enjoyable, informative, caring buying experience.
Willy Aramayo Replied: Hello Stephen Weiner, we are so glad that you had an enjoyable and informative buying experience at Benzel-Busch! We appreciate the kind review and we hope to see you again in the future.
Cars.com Review
- November 12, 2017
Left by David B.
Service experience always good. Our service representative Chris Eiseman is the best, a true professional and a credit to the organizatio
Willy Aramayo Replied: Hello david Bram, we are very glad that you had a good service experience! We will pass on your kind words to Chris. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- November 12, 2017
Appointment was scheduled easily. Reception and customer attention was perfect. Loaner was available on time. Service completed as expected. These are my last four words.
Benzel-Busch Motor Car Replied: Hello urikn, we are so glad that you received excellent communication and service at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- November 11, 2017
Left by Jacqueline B.
Great experience and I'm very happy with my vehicle. Thank you to Michael Ehrlich
Willy Aramayo Replied: Hello Jacqueline Bachmann, congratulations on your new car! We are so glad that you had a great experience at Benzel-Busch. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 10, 2017
It is fast and easy to drop your car off even for an unscheduled visit. Service advisors knowledgeable and accommodating. Service is thorough and fair.
Benzel-Busch Motor Car Replied: Hello Bear1118, we are so glad that you received great service at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
DealerRater Review
- November 10, 2017
Very good service. Lots of help and quickly done. Car came back very clean and drives like new. Great dealership great service. Loaner car available.
Benzel-Busch Motor Car Replied: Hello Rudygogo, we are so glad that you received very good service! Thank you for the kind words and we hope to see you again in the future!
DealerRater Review
- November 10, 2017
The service department is exceptional. Would recommend this dealership. I have leased and bought largely due to the professionalism and experience of Peter Poliandro. He is the reason I use this dealership.
Benzel-Busch Motor Car Replied: Hello MDB1954, we appreciate the kind words and review! We will pass on the kind words to the staff. We hope to see you again in the future!
DealerRater Review
- November 09, 2017
This is the fifth MB I have leased from BBMCC. I have worked with Frank Lauro each time, and is because of him that I keep returning. He is knowledgeable, courteous, and fair. He will do whatever he can to help me with the leasing process. I recommend him without qualification.
Benzel-Busch Motor Car Replied: Hello Wjhesq, we appreciate your kind words and review! We will pass on your kind words to Frank. We hope to see you again in the future!
Cars.com Review
- November 08, 2017
Left by Mariano A.
Great customer service. Salesperson, Orlando very knowledable and helpful.
Willy Aramayo Replied: Hello Mariano Almanza, we are so glad that you had a great experience at Benzel-Busch! We will pass on the kind words to Orlando. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 08, 2017
Had an excellent experience getting my car serviced for a warranty issue. Had communications regarding same with David Nieves, Lino Cascardi and Sal Architto at Benzel Busch Motors; all efficient, professional and cordial.
Benzel-Busch Motor Car Replied: Hello PeterL, we are so glad you had an excellent experience at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future.
DealerRater Review
- November 07, 2017
Handled my problem immediately, very responsive staff in service department David Nieves assisted and took care of my problem and took care of loaner car immediately
Benzel-Busch Motor Car Replied: Hello nonier, we appreciate the kind words and review! We hope to see you again in the future at Benzel-Busch!
DealerRater Review
- November 07, 2017
Left by Bob M.
Customer service representative was very courteous and detail oriented. Provided a timely service and Car was cleaned and washed. This was over and above what I expected.
Benzel-Busch Motor Car Replied: Hello BobM, thank you for the kind review and words ! We hope to see you again in the future at Benzel-Busch!
DealerRater Review
- November 07, 2017
Larry Nash is an excellent salesperson, the best I've ever met. Highly recommend using him to anyone who wants a fair and straightforward experience.
Benzel-Busch Motor Car Replied: Hello Bruce Jacobson, thank you for the kind words and review! We will pass on the kind words to Larry. We hope to see you again in the future!
Yelp Review
- November 07, 2017
David Nietes was very helpful from explaining pricing to switching loaner cars, to the checkout process. Very professional and polite.
DealerRater Review
- November 06, 2017
I located an AMG GT-S at Benzel-Busch via an internet search. M internet conatct was Matthew Paparazzo who was excellent. He got me the hard numbers very quickly, sent me some awesome photos (studio quality) of the actual car, an his continued follow up and attention to detail has been awesome,...
Benzel-Busch Motor Car Replied: Hello AMG-GTS, we are so glad that Matthew was able to help you get the vehicle you wanted! We will pass on the kind words to matthew. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- November 06, 2017
Giovanni, was an excellent salesperson. Answered all questions and helped me out in every way that he could. When I left messages, he always called us back. I would highly recommend him. Thank you. Maureen York
Willy Aramayo Replied: Hello Recommendation, we appreciate the kind words and review! We will pass on your words to Giovanni. We hope to see you again in the future!
Cars.com Review
- November 05, 2017
My Benzel-Busch does a good job !! I have been with them for years.
Willy Aramayo Replied: Hello John Paradiso, congratulations on your new car! Thank you for the review and we hope to see you again in the future!
DealerRater Review
- November 04, 2017
Great Lamont Saunders took care of us above and beyond making it an excellent client experience He was always taking care of us He is the best sales person Ive worked with Ever and Ive been at this a long time...
Benzel-Busch Motor Car Replied: Hello Frankmb, We are so glad that Lamont took good care of you and that you had an excellent client experience! We will pass on the kind words to Lamont. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- November 04, 2017
John Meyer is a pleasure to deal with , he made the process smooth
Willy Aramayo Replied: Hello Amrita Bhasin, we appreciate the kind words and review! We will pass on your kind words to John. We hope to see you again in the future!
Cars.com Review
- November 03, 2017
Always quick and professional. No other dealer can compare to Benzel-Busch.
Willy Aramayo Replied: Hello Kelly Broderick, we appreciate the kind words and review!
DealerRater Review
- November 03, 2017
We were fortunate to have Sal Architto and Peter Poliandro as our salesmen. Pete explained several options and the whole experience was very pleasant and not rushed. Would highly recommend Benzel-Busch to anyone who's looking for a vehicle.
Benzel-Busch Motor Car Replied: Hello Bob F, we are so glad to know that you had a pleasant experience at Benzel-Busch! We will pass on your kind words to Sal and Peter. Thank you for the review and we hope to see you again in the future!
Yelp Review
- November 03, 2017
Good afternoon Angela, shop is still a bit backed up. . Could you stop in today between 6;00 & 6:30 with a drivers license and credit card and I will provide you a loaner car ? Let me know. thank you--Dave Tangen Benzel-Busch Motor Car Corporation I found this to be very unprofessional . He should...
Willy A. Replied: Hi Angela W.Thank you for your feedback and sorry to hear that your experience was not good. We have spoken to David and he failed to offer a ride when he text you. We wish you the best of luck with your vehicle and use this as a learning experience.Kind Regards,Willy AramayoClient Relations Manager
Cars.com Review
- November 02, 2017
This was a great exsperiance, pricing fare the manager provided me all the information i requested.
Willy Aramayo Replied: Hello Daryll Ford, we are so glad that you had a great experience at Benzel-Busch! We hope to see you again in the future.
Cars.com Review
- November 02, 2017
It was time to replace a family vehicle & was recommended by a close friend to visit Benzel Bush in Englewood, NJ ... in particular salesman Ben Walsh ... that Ben was a professional and would work hard to find us the right vehicle at the right price. Ben reviewed a number of vehicles with us and...
Willy Aramayo Replied: Hello Ed S, thank you for the kind words and review! We hope to see you again in the future!
Cars.com Review
- November 02, 2017
Salesman Peter Poliandro is excellent. Easy to work with, nice to speak to and upfront about the entire process. Great experience with him and the entire group at Benzel-Busch in Englewood. The dealership is second to none. I'm a repeat customer and will remain a customer for future vehicles.
Willy Aramayo Replied: Hello Spencer, we are so glad that you had a great experience with Peter and the staff! We will pass on your kind words to them. Thank you for the review and we cant wait see you again in the future!
DealerRater Review
- November 02, 2017
I was looking for an E-300. I went to Benzel-Busch and met Michael Ehrlich. Michael was extremely patient and extremely knowledgeable about the car. There was no "game playing". We got the number and there was no pressure to buy now. A major difference from other competitor dealerships I went...
Benzel-Busch Motor Car Replied: Hello Brian, we appreciate your kind words and review! We are so glad that you received great service from Michael and Stacy. We hope to see you again in the future!
Cars.com Review
- November 02, 2017
Always The Best Service and Customer Service!!! Love Benzel Busch and the Team!!!
Willy Aramayo Replied: Hello Jeannette A. Seijas Gisonna, we appreciate your kind words and review! We hope to see you at Benzel-Busch again in the future!
DealerRater Review
- November 01, 2017
My only criticism is that I placed my order in June, and I didnt get the car until close to November. The wait was far longer than I expected. It would be good if the order could be completed sooner, such as August or September. But I love the car. Its everything I wanted in a car and more. I...
Benzel-Busch Motor Car Replied: Hello Helene, we are so glad to know that you had a good experience at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future.
Yelp Review
- November 01, 2017
Dealing with Benzel-Busch dealership has always been great and their reps in the svc dept is no exception. Thx to the most recent rep I worked with Bob...super nice, professional, integrity! Thanks again for a pleasant customer service experience, loaner vehicle, and overall setting/environment....
Cars.com Review
- October 31, 2017
Left by Peter D.
I was in at 7:00 AM and out ahead of schedule by 8:45 AM! I was provided progress reports as well.
Willy Aramayo Replied: Hello Peter Dunsay, thank you for the kind words and review! We are so glad that you were able to get out quickly! We hope to see you again in the future!
Cars.com Review
- October 31, 2017
Left by Edward C.
Great. Was treated with the up most respect & my car was serviced in a timely manner.
Willy Aramayo Replied: Hello Edward colon, we appreciate the kind words and review! We hope to see you again in the future.
DealerRater Review
- October 31, 2017
Sallie was really helpful, and arranged everything perfectly. The care was in good shape, and we were impressed with the tutorial about how to work the various systems on the care.
Benzel-Busch Motor Car Replied: Hello GeneDream, we appreciate your kind words and review. We are so glad that Sallie was very helpful and that everything was arranged perfect. We hope to see you again in the future!
DealerRater Review
- October 31, 2017
he was very helpful and responsive was a positive experience that was seamless from first showing to purchase was only a few days and enjoying the car
Benzel-Busch Motor Car Replied: Hello Jeffrey B Davis, we are very glad that you had an great sales experience at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
DealerRater Review
- October 30, 2017
Lino and Joe, Thank you so much for all the extra that was done For My wife and I.It is a great to be back. George Nista
Benzel-Busch Motor Car Replied: Hello GN, thank you for the kind words and review! We will pass on your words to Lino. We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- October 30, 2017
All I can say that Frank Armando is the main reason I come back with all our cars to be service. Mr. Armando gets the job done in a professional and friendly matter and the service repairs are done right. thank you
Willy Aramayo Replied: Hello joe, we are so glad that Frank was able to take care of you and get the job done. We appreciate your kind words and review!
Cars.com Review
- October 29, 2017
The best service. Very professional. Excellent facilities
Willy Aramayo Replied: Hello Bill, thank you very much for the kind words and review! We hope to see you at Benzel-Busch again in the future.
Cars.com Review
- October 29, 2017
There was a recall on my C-300. While they were correcting the problem, they did a complete check on my car...and lo and behold, there was a leak in my transmission. They immediately set me up with a loaner car, told me that they would repair all in about three or four days depending on parts...
Willy Aramayo Replied: Hello Fredda Kray, we are so glad that you received great service at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
DealerRater Review
- October 28, 2017
Honestly, hands-down THE best dealership. They are extremely friendly, welcoming & knowledgeable! The entire staff is wonderful! I recently leased a vehicle from Joe Simsek. He made the process extremely convienent, blissfull & stress free. Joe is exquisitely professional, knows what he is doing &...
Benzel-Busch Motor Car Replied: Hello Serratgy, we appreciate your very kind words and review! We are so glad that you had a wonderful experience at Benzel-Busch. We will pass on your kind words to Joe Simsek and the staff. We cant wait to see you again in the future.
Cars.com Review
- October 28, 2017
Left by Carol S.
Elegant experience From the sales person to the manager we were always in good hands in choosin a new car! Everyone was very professional and caring that I got the car I wanted! The business person, person who took us for a test drive as well as the person who explained the technology were...
Willy Aramayo Replied: Hello Carol schaefer, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to the staff. We hope to see you again in the future!
Cars.com Review
- October 27, 2017
Left by Jose S.
Super friendly, they engaged us as soon as we walked into the show room!
Willy Aramayo Replied: Hello Jose Salas, we are so glad that you had a great experience at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
DealerRater Review
- October 26, 2017
Left by Vincent T.
Thanks David Nieves and the Team for servicing my vehicle. I appreciate how you accommodated me as a walk-in (as somehow my appointment was not registered).
Benzel-Busch Motor Car Replied: Hello Vincent Ty, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind words and review.
Cars.com Review
- October 25, 2017
Left by Margo S.
Received recall letter and they attended to it quickly and efficiently. My wait was pleasant and comfortable. Chris from Customer Service kept me posted along the way which I appreciated.
Willy Aramayo Replied: Hello Margo Sokol, we are so glad that you had a good expereince at Benzel-Busch! We hope to see you again in the future.
DealerRater Review
- October 25, 2017
This dealership is truly exceptional. Our salesperson, John Meyer, was a real professional who worked with us tirelessly as we considered a number of models before finalizing our decision. And Sal Architto helped as we got to the end. I would highly recommend them.
Benzel-Busch Motor Car Replied: Hello Jlong23, we are so glad that you had an fantastic experience at Benzel-Busch! We will pass on your kind words to John. Thank you for the kind words and we hope to see you again in the future!
DealerRater Review
- October 25, 2017
Very helpful ! He helped me a lot ! Amazing experience with benz team ! Love his service and love my new car too . He makes me benz even more ! Thank you so much
Benzel-Busch Motor Car Replied: Hello yj11261126, congratulations on your new car! We are so thrilled that you had an amazing experience at Benzel-Busch. Thank you for the kind review and words. We hope to see you again in the future!
Cars.com Review
- October 25, 2017
Another great smooth transaction. After having my car totalled in a car accident, it was great that I didn't have to spend a ton of time getting a new one.
Willy Aramayo Replied: Hello Craig G., thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- October 24, 2017
Was a good experience been served by Englewood dealer
Willy Aramayo Replied: Hello Sonia l moran-david moran , we are so glad to know that you had a good experience at Benzel-Busch! Thank you for the review and we hope to see you again in the future!
Cars.com Review
- October 24, 2017
Consistent excellent service. John Powell was my provider. It was a pleasure working with him. He was very professional.
Willy Aramayo Replied: Hello J. Favaro, we are so glad that you received excellent service at Benzel-Busch! We will pass on your kind words to John. Thank you for the review and kind words.
Cars.com Review
- October 24, 2017
Left by John E.
Amazing experience. My Account Rep, Orlando Dranguet was super helpful and knew the car inside and out. Completing the sales process was efficient, quick and easy. The staff, and the facility were terrific - really could not have asked for more!
Willy Aramayo Replied: Hello John Egan, we are thrilled that you had an amazing experience at Benzel-Busch! We will pass on your kind words to Orlando. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- October 24, 2017
Our salesperson, Michael, notified us of an attractive incentive to turn in our leased C300 a few months early for a new 2017 version at essentially the same price. Easy choice.
Benzel-Busch Motor Car Replied: Hello 50tennis, congratulations on your new car! Thank you for the review and we hope to see you again in the future!
DealerRater Review
- October 24, 2017
I am now on my second leased car at Benzel-Busch and all the staff I've interacted with there have always been professional, informative and very friendly and helpful.I always feel I have gotten a good deal in those circumstances and attentive service when I bring my car in for maintenance
Benzel-Busch Motor Car Replied: Hello Nikkia, thank you for the kind words and review! We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- October 24, 2017
As a long time customer of Benzel Busch, service is at the highest level ever! Throughout the years, 27 years to be exact, Sossio Sole has provided me with exceptional, professional, consistent service. After each service visit, I always walked away feeling that I had received outstanding service...
Benzel-Busch Motor Car Replied: Hello Tommys Place, we are so glad that you had an outstanding experience at Benzel-Busch! We will pass on your very kind words to Sossio and to the staff. Thank you for being a loyal customer! We cant wait to see you again in the future!
Yelp Review
- October 24, 2017
Don't deal with this guys. They keep you on hold for long time. They never call you back. The parts department deserve 0 stars, Dave the manger is very rude. He hung up the phone on me for few time. Again stay away
Willy A. Replied: Hello Abe P.We are sorry that we kept you on hold and that you feel we hung up on you. Dave strives to provide exceptional service to all our customers. We are surprised to hear that he was rude to you. If you would like I would be more than happy to hear your concerns. You can reach me at 201-567-1400 x11214 or .Kind Regards,Willy AramayoClient Relations Manager
Cars.com Review
- October 22, 2017
Excellent customer service I recommend this dealership to my friends and family
Willy Aramayo Replied: Hello A.sierra, we are so glad that you received excellent service at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
Cars.com Review
- October 21, 2017
Left by Steven N.
Good service department. This is my review. If you don't like it, do not ask me again. Thanks.
Willy Aramayo Replied: Hello Steven Negri, thank you for the kind review. We hope to see you again in the future!
Cars.com Review
- October 21, 2017
Left by Daniel M.
Great. Very helpful, very informative. Excellent service.
Willy Aramayo Replied: Hello Daniel Miranda, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future!
Cars.com Review
- October 21, 2017
Left by Wilson C.
This is an excellent dealership. I have bought over ten cars here and have established a friendly and professional relationships with sales and management. This is a must stop shop when looking for a Mercedes. Ask for Sally or Scott. excellent
Willy Aramayo Replied: Hello Wilson Castrillon, thank you for the kind words and thank you for being a loyal customer at Benzel-Busch!
DealerRater Review
- October 21, 2017
Appreciate the accurate evaluation and detail for turnaround for time of work. As well as the quoted price for parts & labor--beforehand. The text messages keeping me in the loop are very helpful. Thank you
Benzel-Busch Motor Car Replied: Hello TheRev, thank you for your review and words! We hope to see you again at Benzel-Busch in the future!
Cars.com Review
- October 21, 2017
I recently took my smart car for service to Bezel-Bush in Englewood, New Jersey and the experience was great. They offered a professional and excellent service. The service advisor was always in contact proving updates and took well care Of my car needs. In addition, they provided me with a...
Willy Aramayo Replied: Hello Oriana, we are so glad that you received excellent customer service! Thank you for the kind words and review.
Cars.com Review
- October 20, 2017
Left by Kevin L.
They promised me an allocation of a limited model and delivered.
Willy Aramayo Replied: Hello kevin Lam, thank you for the kind review and words! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 20, 2017
By far the most pleasurable purchase experience with regards to cars. The entire team were sincere, insightful and a pleasure to be with. There intuition towards our ideal requirements was literally perfect.
Willy Aramayo Replied: Hello Craig J. Pogson Esq, we are so glad that you had a pleasurable purchase experience at Benzel-Busch! Thank you for the kind words and we hope to see you again in the future!
Cars.com Review
- October 18, 2017
The entire staff we delt with were very polite, professional and pleasing . Great dealership!
Willy Aramayo Replied: Hello Coloman de Hegedus, we are so glad that you had a great car buying experience at Benzel-Busch! Thank you for the kind words and review.
Cars.com Review
- October 18, 2017
Left by Amador G.
service gentleman Dave was exceptional and was always communicating with me of the progress of my car. I was in and out with no issues. I might consider purchasing from this dealer again.
Willy Aramayo Replied: Hello Amador Gomez, thank you for the kind words and review. We will pass on your kind words to Dave! We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- October 18, 2017
Very professional and accommodating staff. This was our third Benz with our sales representative, John Meyer. He has always come through for us with our special requests, especially this time when our request was for a very specific limited edition vehicle. All the support we received was...
Benzel-Busch Motor Car Replied: Hello JKM, we are very glad to know that John was able to help you with your special request! We will pass on your kind words to John. Thank you for the kind words and review! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 17, 2017
Left by Vicente S.
Very much satisfied with services and persons, everything was excellent
Willy Aramayo Replied: Hello Vicente Sunga, we are so glad that you had an excellent experience at Benzel-Busch! Thank you for the kind review and words.
Cars.com Review
- October 15, 2017
The personnel at B-B are all top-notch. Polite, courteous, and knowledgeable. I've purchased 20 cars from this dealership over the years, and I wouldn't even think about a different dealer or make of car.
Willy Aramayo Replied: Hello Malcolm A. Borg, thank you for being a loyal customer at Benzel-Busch! We cant wait to see you again in the future!
Cars.com Review
- October 15, 2017
Left by Lynn B.
Service department is exceptional. Very informative and friendly.
Willy Aramayo Replied: Hello Lynn Bergin, thank you for the kind review and words! We hope to see you again at Beznel-Busch in the future.
Cars.com Review
- October 15, 2017
I have been a Benzel Busch customer for many years ands have always been extremely and happily impressed with the quality of the cars and with the thoroughness and professionalism of their personnel. It really is a pleasurable experience.
Willy Aramayo Replied: Hello Jeff Flaster, we are so glad to know that you had a pleasurable experience at Benzel-Busch! Thank you for the kind words and thank you for being a loyal customer!
Cars.com Review
- October 14, 2017
Excelent experience overall, everyone helps us a lot and RAFAEL our sales person very proffesional help us with all our questions.
Willy Aramayo Replied: Hello Gabriel zapata, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Rafael. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- October 12, 2017
Left by Rosanna A.
I had my car serviced and the experience was very cordial and efficient.
Willy Aramayo Replied: Hello Rosanna Arcieri, we are so glad that you received cordial and efficient service at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
Cars.com Review
- October 12, 2017
Left by Loretta K.
Quick, courteous service from people who knew who I was and got me in and out with a smile. Thank you.
Willy Aramayo Replied: Hello Loretta Kaufman, we are so glad that you received courteous service at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
DealerRater Review
- October 12, 2017
Everyone is so nice from the person the welcome you till the last person you see when you walk out I do all my services there always have nice clean loner cars. Robert Berg is the best Service person ever he go out of his way to make sure your car get fix on time. Always explain whats going on. Now...
Benzel-Busch Motor Car Replied: Hello Joelr1212, we are so glad that you had a nice experience at Benzel-Busch! Thank you so much for the kind words and review. We hope to see you again in the future.
DealerRater Review
- October 12, 2017
Service advisor went above and beyond to make sure the issue was resolved. My key battery keeps dying every 5 days even after replacing it with a brand new battery 4 times. David was very patience to have the key diagnosed, tested and resolved right in time before the warranty expires.
Benzel-Busch Motor Car Replied: Hello Bandavision, we are so glad that David was able to help you with your key! We will pass on your kind words to David. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- October 11, 2017
Timely which is most important, automobile servicing was complete on schedule. Car was clean and ready to go.
Willy Aramayo Replied: Hello Howard L. Pearl, thank you for the kind review! We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- October 10, 2017
I am satisfied with the services and process when I bought my new vehicle at Benzel-Busch. It is my 2nd Mercedes from this dealer and I appreciate all services and expertise here at Benzel-Busch.
Benzel-Busch Motor Car Replied: Hello EY, we are so glad that you received excellent service at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- October 10, 2017
SUPERIOR SERVICE AND QUALITY WORKMANSHIP. VERY PROFESSIONAL AND ACCOMMODATING by providing a loaner in a flash due to my personal situation. Process was update buy messages so I could make plans until the time to pick up my vehicle.
Willy Aramayo Replied: Hello Mr Ty, we are so glad that you received superior service and quality workmanship at Benzel-Busch! Thank you for the kind words and review.
Cars.com Review
- October 09, 2017
Exceptional sales and support service provided during our new car acquisition process from Benzel-Busch Motor Car Corp. We had requested the 25th Anniversary special edition E400 Cab through our sales agent, John Meyer. He is to be commended for all his efforts to secure the car for us. We are...
Willy Aramayo Replied: Hello Joe Mikulik, congratulations on your new car! We are so glad that John Meyer was able to secure the car for you. We appreciate your kind words and review.
Cars.com Review
- October 08, 2017
Excellent service I have been with this dealership for 26 years. I recommend this dealership to my friends who actually go to other dealerships. And I explain to them why they seat switch. I have had 26 great years. The relationship is solid. The service is excellent.
Willy Aramayo Replied: Hello Karen, thank you for being a loyal customer for 26 years at Benzel-Busch! We are so glad that you receive excellent service every time. Thank you for the kind words and review. We cant wait to see you again in the future.
Cars.com Review
- October 08, 2017
Great service. David Tangan is supper nice and helpful
Willy Aramayo Replied: Hello Avi oz, we are so thrilled to know that you received great service at Benzel-Busch! We will pass on your kind words to David. Thank you for the kind words and review.
Cars.com Review
- October 07, 2017
Left by Marylou B.
Louis Gallo is exceptional! He brings a new positive refreshing meaning to car salesman. I came from Manhattan to deal with him.
Willy Aramayo Replied: Hello Marylou Berk, thank you for your kind review and words! We will pass on your words to Louis Gallo. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 07, 2017
Always great. Courteous and informative staff that keep you posted as to how long your repair will take
Willy Aramayo Replied: Hello Judy Foldes, we are so glad that you had a great experience at Benzel-Busch! Thank you for the kind review!
DealerRater Review
- October 07, 2017
This was my first Mercedes benz and i can say I was pleased from the welcome entrance all the to the car definetily a very nice experience and Rafael was a great experience.. I will tell my friends about.benzel Busch as a great dealer and Rafael as a great salesman.. deff helped me accomadate me wit...
Benzel-Busch Motor Car Replied: Hello Rodney1626, we are so glad that you had a nice experience at Benzel-Busch! We will pass on your kind words to Rafael. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- October 06, 2017
I came to have the coolant level checked. I noticed that the car was not really vacuumed inside and I know it was washed outside which I appreciated very much. In my other car dealership, my experience was different and wondering if there is a policy of not allowing the service staff to do the...
DealerRater Review
- October 06, 2017
We had an substantial accident with our 2012 E350 in Mid September 2017. All I can stay about the professionalism of your staff is wow! Our car had been towed after the accident to Rockaway, NJ. After contacting my insurance company and putting them in touch with Benzel Busch, the Benzel Busch team...
Benzel-Busch Motor Car Replied: Hello Ray CAD-Guru, we are so glad that you had an excellent experience at Benzel-Busch and that your vehicle is perfect! Thank you so much for the kind words and we hope to see you again in the future.
DealerRater Review
- October 06, 2017
Being a customer at Benzel Busch is truly the best! I've purchased 3 cars from Sallee Pietri and she's more and more wonderful, helpful, supportive and accommodating each time. The service experience is also wonderful (and I know this because I had a very negative experience at another local...
Benzel-Busch Motor Car Replied: Hello JustJTJ, we are so glad that you had an awesome experience at Benzel-Busch! We will pass on your kind words to Sallee. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- October 05, 2017
I have been a customer for many years and never had a bad experience with the salesman or the service area. This was my first time working with Dave and he was just great. A true gentlemen who shared with me entire process including the time it would take to make the repair o0n my car. I was...
Willy Aramayo Replied: Hello Calvin E. Browne, thank you for your kind review and words! We will pass on your kind words to Dave. We hope to see you again at Benzel-Busch Motor Car in the future.
DealerRater Review
- October 04, 2017
Very satisfied with David Nieves, he kept me informed about the service needed on my car, and the drop off and pick up of the car went smoothly.
Benzel-Busch Motor Car Replied: Hello Linamgo, we are so glad that you were very satisfied with David. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- October 04, 2017
Professional, courteous,great. Customer service Prompt handling of paperwork, tech person Scott excellent presentation of car,and Orlando honest,and prompt handling of sale,start to finish,highly recommend
Benzel-Busch Motor Car Replied: Hello Robo53, thank you for the kind words and review. We are so glad that you received professional, courteous and great customer service! We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- October 04, 2017
Benzel Busch Mercedes is by far the best at what they do. The service was top-notch. I recommend this dealership to all friends and family.
Benzel-Busch Motor Car Replied: Hello Benz S63, we are so glad to know that you received great service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future!
DealerRater Review
- October 04, 2017
Anytime I've ever had to bring my car in for service I have never been disappointed! No wait time when I dropped it off, no wait time when I picked it up. And the customer area is so comfortable and welcoming. The associates are so professional and courteous.
Benzel-Busch Motor Car Replied: Hello johnny tremendous, we are thrilled that you received excellent service at Benzel-Busch! Thank you very much for the review and kind words.
DealerRater Review
- October 04, 2017
I know that Mersedes is expensive, but the service they provide is exceptional. Michael Ehrlich is the best agent. I want to buy here again.
Benzel-Busch Motor Car Replied: Hello TonyM, thank you so much for the kind words! We will pass on your words to Michael. We hope to see you again in the future.
DealerRater Review
- October 04, 2017
Leasing my new C300 was an excellent experience. My sale person Mike was great! Everything from start to finish was very organized. Everyone at the dealership was friendly and went out of their way to make sure we were comfortable. I would highly recommend the dealership and my sales person Mike to...
Benzel-Busch Motor Car Replied: Hello TonyM, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Michael. Thank you for the review and we hope to see you again in the future.
DealerRater Review
- October 04, 2017
I found the customer area to be clean and friendly. David kept me informed as to time as to when my car would be completed thanks
Benzel-Busch Motor Car Replied: Hello frank, thank you for the kind review and words! We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- October 04, 2017
Thank you for providing excellent customer service!! The staff were all attentive,courteous,extremely helpful,best prices,thorough, professional,and they assisted me through all the facets of purchase go smoothly and seamlessly. Special Thanks to Arnold Priddy (Sales), Stacy Fowler(Finance) and...
Benzel-Busch Motor Car Replied: Hello Fara, we are so glad that you received outstanding service and that you had a pleasurable experience at Benzel-Busch! Thank you for your kind review and words.
Yelp Review
- October 04, 2017
Beware of this dealership ! Vehicle was sold to me in 05/2016 BMW and was sold as free and clear of of accidents and damages with the expectation it was a great car. Upon trying to sell my car in October 2017 I was told by someone who was trying to buy the car that there was a damage claim on the...
Willy A. Replied: Dear Royeet C.,We did review your situation with the pre-owned manager as well as executive management. When you purchased the 2013 BMW back on May 2016, we did show you the carfax and it was clean. I would like to discuss with you the sequence of events with your situation. At your convenience please reach out to me at 201-567-1400 or you can email me at . Thank you for the opportunity to allow us to help you.Kind Regards,Willy AramayoClient Relations ManagerAudi Meadowlands
Cars.com Review
- October 03, 2017
5 Star Service!. Benzel Busch provided great customer service. I received a loaner car until my car was ready. The Service Rep contacted with status updates of repair until complete.
Willy Aramayo Replied: Hello Derrick, we are so glad that you received excellent customer service at Benzel-Busch! Thank you for the kind words and review.
DealerRater Review
- October 03, 2017
excellent service! hospitality team! fast process! no flaws! I was late for my appointment however faculties were very nice and expedited service very satisfied and absolutely wonderful experience as customer. I would love to come back for another pleasure trip there. Thank you all!
Benzel-Busch Motor Car Replied: Hello pinkacai, we are thrilled to know that you received excellent service at Benzel-Busch. Thank you for the kind words and reveiw. We can't wait to see you again in the future!
Cars.com Review
- October 02, 2017
Louis Gallo was the sales representative I dealt with. His professional service was exceptional. He was extremely knowledgeable about all of the vehicle's features and answered my many questions quickly and honestly. Great representative of Benzel-Busch.
Willy Aramayo Replied: Hello Steven, we are so glad that you received exceptional service from Lou Gallo! We will pass on your kind words to Lou. Thank you for the review and we hope to see you at Benzel-Busch again in the future.
DealerRater Review
- October 02, 2017
Doug Ryan was fantastic to work with. He made us feel like were the only customer he had. He is over and beyond the normal sales experience to ensure that our buying needs were met. Thank you so much Doug!!! We would recommend Doug and Benzel-Busch Motor Car to anyone that is looking to purchase...
Benzel-Busch Motor Car Replied: Hello Sharon and Steve Perry, we are so glad that your sales experience with Doug Ryan was fantastic! We will pass on your kind words to Doug. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- October 02, 2017
Ms ,Attardo was absolutely fantastic in getting what I needed I'm very satisfied all was on time ,thank You!! Just like she promised ,I definitely recommend her
Benzel-Busch Motor Car Replied: Hello ahansen32, thank you for the kind words and review! We will pass on your kind words to Nancy. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- October 01, 2017
Service was as hoped for . In other words great!!!
Willy Aramayo Replied: Hello Rick, we are so glad to know that you received great service at Benzel-Busch! Thank you for the kind review and words.
DealerRater Review
- October 01, 2017
I was very pleased with the recent service of my Smart car in Englewood. John Powell is very thorough, professional, and courteous. I also appreciated the use of a loaner car.
Benzel-Busch Motor Car Replied: Hello SmartOwner, we are so glad that you received exceptional service at Benzel-Busch! We will pass on your kind words to John. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 30, 2017
Left by John M.
TYLER WAS VERY HELPFUL. THE BUMPER REPAIR LOOKS GREAT. THE CORDINATION WITH THE CAR RENTAL COMPANY (ENTERPRISE WAS SMOOTH.
Willy Aramayo Replied: Hello JOHN MCGUIRE, we are so glad that Tyler was very helpful and that your bumper looks great! We will pass on your kind words to Tyler. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 30, 2017
Bought my first Mercedes and was great experience all around. Salesperson, manager, finance and delivery people were all very helpful and knew what they were doing.
Benzel-Busch Motor Car Replied: Hello Jsrmd, we are so thrilled that you had an excellent experience at Benzel-Busch! Thank you for the kind words and review. We hope to see you again in the future.
Cars.com Review
- September 29, 2017
Mr. Frank Armando ... He is alway No.1 nice man.. I'm alway happy to visit Grand ave Benzel- Busch not only for perfect regular check up but also to see Franki Armando at customer service desk.
Willy Aramayo Replied: Hi Sion Kim, Thank you for the nice comments about Frank Armando we also feel he is No. 1. I believe you gave us one star by mistake instead of 5 based on your comments. If there is any issue please do not hesitate to reach out to me. Thank you, Willy Aramayo Client Relations Manager 201-567-1400 x11214 waramayo@benzelbusch.com
Cars.com Review
- September 29, 2017
Dealing with Bezel Busch with an exceptional experience. This is the only MB dealership I would ever consider buying a car from.
Willy Aramayo Replied: Hello Stephen Chernin, thank you for the kind words and review. We are so glad that you had an exceptional experience at Benzel-Busch. We hope to see you again in the future!
Cars.com Review
- September 28, 2017
Left by Ernesto R.
Fantastic and excellent treatment from Giovanni Barbaro. Very professional, service oriented sales person and honest. Nice showroom, very friendly staff
Willy Aramayo Replied: Hello Ernesto Reyes, we are thrilled to know that you received excellent treatment from Giovanni. Thank you for your kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 28, 2017
They did their best to accommodate my needs. Informing all options in details and fast document work. I really enjoyed their excellent service.
Willy Aramayo Replied: Hello Keon S. Ahn, we are so glad to know that you received excellent service at Benzel Busch! We hope to see you again at Benzel-Busch again in the future.
DealerRater Review
- September 28, 2017
I asked several questions about servicing and pricing options. He was calm and detailed in his answers. There were several times when he did not have answers to my questions, but he took the time to fetch information from the right source rather than beating around the bush or giving me BS like many...
Benzel-Busch Motor Car Replied: Hello Albin, we are so glad that you had an excellent experience at Benzel-Busch. Thank you for the kind words and review. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- September 28, 2017
Once again, I am very satisfied with my experience. I will be a repeat customer for sure, and thank you for the incredible professionalism and service that Talia provided -- wonderful!!!
Benzel-Busch Motor Car Replied: Hello kathy1, thank you for the kind words and review. We will pass on your words to Talia. We cant wait to see you again at Benzel-Busch in the future!
DealerRater Review
- September 28, 2017
Service people were very professional and courteous. They make you feel at home while your vehicle is being serviced They even wash your car for you when finished,
Benzel-Busch Motor Car Replied: Hello Chloe, we are so glad that you received professional and courteous service from the staff at Benzel-Busch. Thank you for the kind words and review. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 28, 2017
The sales associate Mathew Papparazi was very knowledgeable. Made it a very smooth transition from the cla 250 to the C class sedan. Was very helpful in choosing the car too
Benzel-Busch Motor Car Replied: Hello Dolly, we are so glad that you had a good experience at Benzel-Busch! We will pass on your kind words to Mathew. Thank you for the review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 28, 2017
The question is why would you buy anything but a Mercedes and the bigger question is why would you buy from any dealership but Benzel-Busch where the service is incomparable. Everyone who touches the transaction goes out of their way to make it as smooth a process as possible. Cannot say enough good...
Benzel-Busch Motor Car Replied: Hello Leslie9575, thank you so much for the kind words and review! We are so glad that you had a good experience. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 28, 2017
Love to work with these guys and Peter Politano - they've got great attitudes! Good product knowledge as well- and this is my 3rd Mercedes !
Benzel-Busch Motor Car Replied: Hello Jen, thank you for the kind words and review! We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 27, 2017
You can always count on Benzel-Busch for great repair service as well as customer service!!!
Willy Aramayo Replied: Hello Robbyn, we are so glad that you recieved great service at Benzel-Busch! Thank you for the kind review and words.
DealerRater Review
- September 27, 2017
Excellent experience Eli was great and knew how to order the car with all special details made sure to take time to show all details of car also took in our old car
Benzel-Busch Motor Car Replied: Hello John, we are so glad that you had an excellent experience at Benzel-Busch! We will pass on your kind words to Eli. Thank you for the review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 27, 2017
Doug Ryan made this the easiest purchase experience I ever had. No pressure and so helpful! Scott Raymond in Finance made that part of the purchase equally easy and enjoyable.
Benzel-Busch Motor Car Replied: Hello mfabb, we are so happy to know that you had a great experience at Benzel-Busch! We will pass on your kind words to Doug and Scott. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 26, 2017
Rafael and the other sale rep were really great and helped me tremendously. My friend Tony recommended I go the Rafael and just like Tony I will recommend people I know go to him.
Willy Aramayo Replied: Hello Kathy Borges, we are so glad that Rafael helped you tremendously at Benzel-Busch. Thank you so much for the kind words and review!
Cars.com Review
- September 26, 2017
Very large dealership with a lot to offer in selection and service. The buying/leasing process of my 2017 C 300 4Magic, was very pleasant. Even thought this is a huge dealership, treatment from the car valet greater through the buying process, equipment review, paper work and delivery was smooth and...
Willy Aramayo Replied: Hello Linda, thank you for the kind words and review. We are happy to hear that you had a pleasant buying/leasing process. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 26, 2017
My wife and I we're extremely happy with the service and experience especially with Nancy she was amazing in all details . Benzel Busch is the place ! for all you automobiles
Willy Aramayo Replied: Hello Arfst, we are so glad that you were extremely happy with the service at Benzel-Busch. We will pass on your kind words to Nancy. Thank you for the review.
Cars.com Review
- September 26, 2017
Left by Matthew G.
Larry Nash is an exceptional salesperson who made the process easy and understandable.
Willy Aramayo Replied: Hello Matthew Grabell, thank you for the kind words and review. We will pass on your kind words Larry Nash. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 26, 2017
Sossio Sole was outstanding as he always is. Professional,courteous and one of main reasons I continue to buy cars at Benzel Bush. Highest level of care given. Gives Benzel Bush a good name.
Benzel-Busch Motor Car Replied: Hello moishe2, thank you for the kind review and words. We are so glad that you received outstanding service from Sossio!
DealerRater Review
- September 26, 2017
Both Sal and Michael were exceptional. Sal went out of his way to make sure we were happy with the product. This is our 3rd lease and we will be back again in 4 years provided Sal is there.
Benzel-Busch Motor Car Replied: Hello The Coupe, we are thrilled to know that you received exceptional service at Benzel-Busch. We will pass on your kind words to Michael and Sal. Thank you for the kind review and words!
Yelp Review
- September 26, 2017
Came here to pick up a few parts for our car. We met with Tony, who was very friendly and helpful. We weren't sure which part we needed and he came over to inspect the car and gave us a detailed and professional explanation of what the issue was and what was needed to address the issue. Overall, was...
Cars.com Review
- September 26, 2017
The service at Benzel-Busch is always exceptional-from the person who welcomes you and checks in your car to your consierge who oversees the process and keeps you updated. Cannot say enough good things about everyone at Benzel-Busch.
Willy Aramayo Replied: Hello Leslie, we are so glad that you received exceptional service at Benzel-Busch! Thank you for the kind review and we hope to see you at Benzel-Busch again in the future.
Cars.com Review
- September 25, 2017
Left by Gary E.
Chris Iseman has been my service rep for the past 5 years. His professional knowledge of the vehicle together with complete honesty have always made me come back to Benzel-Busch to service my car with confidence. I will definitely purchase my next car at Benzel-Busch because of this experience.
Willy Aramayo Replied: Hello Gary Esoldi, we are so glad that you had a good experience with Chris Iseman at Benzel-Busch. We will pass on your kind words to Chris. Thank you for the kind review and we cant wait to see you again at Benzel-Busch in the future!
DealerRater Review
- September 24, 2017
Peter and the staff are a professional, wonderful group. They go out of their way to assure customer satisfaction! We are very pleased with the service we received!
Benzel-Busch Motor Car Replied: Hello Hello27, we are so glad to know that you received great customer service at Benzel-Busch! Thank you for your kind words and review. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 24, 2017
I experienced a malfunction with my MBrace during the night, I received a call and the Police responded. It is very reassuring that everyone responded to protect my car. Also a recall was serviced at the same time. Thank you.
Benzel-Busch Motor Car Replied: Hello Arthur Baaun, we are so glad that everyone was exceptional and that your car was serviced as well. Thank you for the kind review and words!
Cars.com Review
- September 23, 2017
Benzel-Busch Motor Corp. is a HUGE facility, with seemingly 100's of employees. Yet when I was there to turn my 2014 C Class and then re-lease my 2017 C Class, I felt the personal attention one would expect from a much smaller operation. Everyone from my Sales Associate Pat Capasso, the parking...
Willy Aramayo Replied: Hello Linda, we are so glad that you felt comfortable and welcomed at Benzel-Busch! We will pass on your kind words to the whole staff. Thank you very much for the kind review and we hope to see you again in the future!
DealerRater Review
- September 23, 2017
Left by Femi S.
I'm very happy with the vehicle. My family do like it and we shall always come for more vehicles, Thank you for a good service.
Benzel-Busch Motor Car Replied: Hello Femi Sajimi, we are so happy that you received good service at Benzel-Busch. Thank you for the kind review and words. We hope to see you again in the future.
Cars.com Review
- September 22, 2017
Left by Gary S.
Appointment & Service top notch ,with the pick up of loaner car as well!!
Willy Aramayo Replied: Hello Gary stinson, thank you for the kind review and words. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 21, 2017
Left by Sharon S.
Lou Gallo was professional, outstanding customer service, and exceeded my expectations. His knowledgebase is far exceptional than any salesperson I have dealt with in my 30 years of purchasing cars.
Willy Aramayo Replied: Hello Sharon Selden, we are glad to know that you had a great experience with Lou Gallo. Thank you for the kind review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 21, 2017
Enjoyed the pick up service. The driver was nice. Loaner car was beautiful.
Willy Aramayo Replied: Hello Ccx, we are glad to know that you enjoyed the pick up service. Thank you for the kind words and review.
Cars.com Review
- September 21, 2017
I was truly happy with the level of courtesy and expertise. From the first phone call, to the speedy repair and service, everything was done to perfection.
Willy Aramayo Replied: Hello Maria Lombardi, thank you for the kind review and words. We are so glad that you were truly happy with your experience at Benzel-Busch.
Cars.com Review
- September 21, 2017
My service manager was polite , efficient, and very friendly He made me very comfortable
Willy Aramayo Replied: Hello I Deak, thank you for the kind words and review.
Cars.com Review
- September 21, 2017
Left by Howard S.
As always the reception, service and follow-up were truly exceptional. All concerns were addressed by staff, particularly my service advisor Frank Armando. It's always a pleasure to visit Benzel Busch.
Willy Aramayo Replied: Hello Howard Sheikowitz, we are so glad that you had an exceptional experience at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
DealerRater Review
- September 21, 2017
David Tangen kept me informing of the status of car service. As soon as it was ready he informed us to come and pick up the car.
Benzel-Busch Motor Car Replied: Hello Spouse, we are so glad that you received good service from David Tangen. We will pass on your kind words to him. Thank you for the review and we hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 21, 2017
First time visiting the Englewood Benz dealership. Could not have gone more smoothly nor could I have been more impressed. The quality and speed of my tire replacement was impeccable and level of customer service/care/treatment that I received was more than top tier. It was luxurious.
Benzel-Busch Motor Car Replied: Hello Ryoji1, we are so glad to know that you had a good experience at Benzel-Busch. Thank you for your kind words and review. We hope to see you again in the future.
Cars.com Review
- September 19, 2017
I love Benzel-Busch Motor Cars, they are the most professional dealing in our area. I actually purchased my vehicle from another dealer took it there for service once and it was terrible. Benzel-Busch is quick professional and do not try to up sell their patrons. I love this place!
Willy Aramayo Replied: Hello Henry S, thank you for the kind words and review. We can't wait to see you again at Benzel-Busch in the future!
Cars.com Review
- September 19, 2017
Lino has been a fantastic partner in helping me lease cars for the past 21 years, while Joe has been gracious with His time and care in preparing an agreement that meets My family's needs.
Willy Aramayo Replied: Hello Mr. Ron Insana, thank you for the kind review and words. We will pass on your words to Lino and Joe. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 19, 2017
At this dealership, I had a great experience. Especially, the sales representative, Jay Lee, was very professional. He explained clearly and answered all the question in a professional manner.
Benzel-Busch Motor Car Replied: Hello YW1970, we are so glad that you had a great experience at Benzel-Busch! We will pass on your kind words to Jay Lee. Thank you for the kind review and we hope to see you again in the future.
DealerRater Review
- September 19, 2017
loaner car was perfect in and out quickly Tim kept me well informed car was washed and cleaned perfectly when it was returned to me
Benzel-Busch Motor Car Replied: Hello Stace, thank you for the kind review and words. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 19, 2017
Orlando made the experience great. I usually hate buying or leasing a car but he made the experience pleasurable. I plan to recommend him to anyone I know who wants to buy a Mercedes.
Benzel-Busch Motor Car Replied: Hello rb241204, we are so glad that you had pleasurable buying experience at Benzel-Busch. We will pass on your kind words to Orlando. We hope to see you again in the future!
DealerRater Review
- September 18, 2017
I had the car which I didn't find long time. Only dealership I found exactly what I need and I got same car. Everything very short time and very professional. Thanks Peter Poliandro very professional dealer.
Benzel-Busch Motor Car Replied: Hello Jalil, we are so glad that you had a good experience at Benzel-Busch. We will pass on your words to Peter. Thank you for the review and we hope to see you again in the future.
DealerRater Review
- September 17, 2017
My car was not and easy fix but it was completed without a problem but I been to you service department so much I feel like family lol now I will be back due to engine light on. Can make it up it happen once I drive off your lot. Need family discount to fix this too lol. Your team is the best!!!
Benzel-Busch Motor Car Replied: Hello Eriverausa, thank you for the kind words and review. We will pass on your words to Frank and the team. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 16, 2017
Left by Jack A.
keep up the fantastic service I would not think of going to another Dealer (even closer to my home)
Willy Aramayo Replied: Hello Jack Azar, we are so glad that you received outstanding customer service at Benzel-Busch. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- September 16, 2017
I had a flat tire and the service was completed in a quick and efficient manner
Willy Aramayo Replied: Hello P DeMaio, we are so glad that your flat tire was taken care of and was fixed quick. Thank you for the kind review.
Cars.com Review
- September 16, 2017
It was a pleasure to have service with such thoughtful, careful persons, in such a beautiful setting. I can not think of better help and care. The personnel were outstanding.
Willy Aramayo Replied: Hello James J. Strain, MD, we are thrilled to know that you received outstanding care at Benzel-Busch! Thank you so much for the review and kind words. We hope to see you again in the future.
Cars.com Review
- September 16, 2017
Left by Keith Z.
Excellent buying experience salesman was extremely professional and accommodating
Willy Aramayo Replied: Hello Keith Zwain, we are so glad to know that you had an excellent buying experience at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- September 15, 2017
The tech mention that the shaking of the steering when turned almost all the way to the right or left is due to aging.
Willy Aramayo Replied: Hello Jason, thank you for the kind review and we hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 15, 2017
Left by Michael C.
1st class service with professionalism and courtesy from all employees. Service area very clean and comfortable. I had an unscheduled repair and was very accommodating
Benzel-Busch Motor Car Replied: Hello Mconnell, thank you for your kind words and review. We are so glad that you received first class service at Benzel-Busch. We hope to see you again in the future!
Yelp Review
- September 15, 2017
I've always experienced very good service here. The people are polite, helpful, and efficient. I also love being able to text about the status of my car.
Cars.com Review
- September 14, 2017
I was there first time taking my dad's car since he wasn't well. Excellent service. Comfortable environment. Overall service excellent. The representative was very friendly, understanding & caring (sorry forgot his name). Answered my questions in terms I could understand.
Willy Aramayo Replied: Hello Rev.Dr. George C. Abraham, we are so glad to know that you received excellent service at Benzel-Busch. Thank you for the kind words and review. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 12, 2017
Left by Tamika B.
Work was done in a timely fashion even though I was a walk in client. Great customer service from all parties. They make you feel very welcomed.
Willy Aramayo Replied: Hello Tamika Benitez, thank you for the kind review and words.
DealerRater Review
- September 12, 2017
because no other dealership gave to me better service then bezel-bush Mercedes Benz dealership. this dealership gave to fast and quick and great job and always follow up after get a services,
Benzel-Busch Motor Car Replied: Hello sonny yim, we are so glad that you received great and fantastic service at Benzel-Busch. Thank you for the kind words and review. We hope to see you again in the future.
DealerRater Review
- September 12, 2017
my first trip for service and everything was fantastic! Cool courteous and fast! the way I like it!they pay attention to detail and are very friendly
Benzel-Busch Motor Car Replied: Hello George r Cappellini, we are so glad that you received first class service at Benzel-Busch! Thank you for your kind words and review. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- September 12, 2017
Had engine sign on dash board lit, Wouldn't go away. Called Mr Bob Berg & he is as always wonderful to deal with. He took care of me right away !!!!!!
Benzel-Busch Motor Car Replied: Hello rajmb, we are so glad that you received excellent service from Bob Berg. We will pass on your kind words to Bob. Thank you for the review and we hope to see you again sometime in the future at Benzel-Busch.
DealerRater Review
- September 11, 2017
Benzel is Friendly n very clean. Love the way they greet their customers - by their name. You know you're expected n welcomed. I would recommend this dealership to friends
Benzel-Busch Motor Car Replied: Hello Suzy, thank you for your kind words and review. We hope to see you again in the future at Benzel-Busch.
DealerRater Review
- September 11, 2017
I have bought dozens of cars from Jason Burgoyne and his team. I do not go anywhere else...nothing compares. It is always worth the trip
Benzel-Busch Motor Car Replied: Hello johnlahoud, thank you for the kind review. We will pass on your kind words to Jason and the team. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 10, 2017
Johnathan was a true professional,I will always request him, I love you guys any one I had to help was great.
Willy Aramayo Replied: Hello Nasz, we are so glad that you received outstanding service from Johnathan. We will pass on the kind words to him. Thank you for the review.
Cars.com Review
- September 10, 2017
Second time bringing car in for scheduled inspection. Met by courteous staff and service was exceptional.
Willy Aramayo Replied: Hello Herbie, thank you for the kind review. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 08, 2017
I like to take care of any issues with the car ASAP. BB was my first thought. Made a same day appointment and waited for the car, we even took our salesmen, Peter P. out for lunch. Upon returning the car was ready. I was told it was only tire pressure related. The very best part of our visit...
Willy Aramayo Replied: Hello Arthur Carlotti, we are so glad that you had a good experience at Benzel-Busch. We hope to see you again in the future. Thank you for the kind review.
Cars.com Review
- September 07, 2017
Left by Lina M.
Outstanding service.We are really impressed. Even if we were not loyal to Mersedes for the last 30 years , we would have convert to it for the service alone.
Willy Aramayo Replied: Hello Lina Markovski, thank you very much for the kind words and review. We are so glad that you received outstanding service at Benzel-Busch. We hope to see you again sometime in the future at Benzel-Busch.
Cars.com Review
- September 07, 2017
Customer service is excellent. . It took faster service than expected which was good despite having some extra work to be done for my car. They are reliable. I should say benzel busch is highly recommended not only the service area but also in sales. They are approachable. The service waiting area...
Willy Aramayo Replied: Hello Benzel busch, we are so glad that you received excellent customer service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
Yelp Review
- September 07, 2017
I have never left a review on anything in my entire life... however I feel this review is necessary. This dealership/management does not care about their customers or doing good business... JUST PROFITS (YOUR MONEY). I purchased a leased vehicle on a Saturday at 5pm (closing). I didn't realize how...
Willy A. Replied: Dear Tony S.,I am sorry you feel this way about our staff and management team. You did take the vehicle for a 30 minute test drive the day of the delivery. It also appeared that you were happy when you left with the vehicle and the entire transaction. That same weekend you drove the vehicle for hundreds of miles and on Monday morning you came back to return it. You advised us you spoke with many friends in the auto business and they said they could have made a better deal and it would be ok to return the vehicle back to the dealership. Our management staff met with you and explained this is not possible after you've driven it for several hundred miles. Then you stated that you had a medical issue where your arm bothered you when it was hanging outside the driver's side window. You said you can produce a note. At that point the sales management team decided that they would allow you to exchange this vehicle for any other vehicle we had in stock. You spent some time looking around but decided not to exchange the vehicle for anything else. We gave you the opportunity to chose another vehicle but you chose not too, not to mention that the deal for that particular model was well below market. The dealer also spent over $800 as a goodwill gesture to replace the front bumper because when we gave you the vehicle with front and rear license plates, per NJ state law. Since you are a Jersey City Police officer you felt that you did not need the front plate and wanted a new front bumper. We felt we did everything to try to satisfy your needs except unwind the deal when the car had been driven all weekend. Once again I apologize about your dissatisfaction with our staff due to buyers remorse. Sincerely,Willy AramayoClient Relations Manager
DealerRater Review
- September 07, 2017
The service that was done to my car was great. The staff was approachable and easy to deal with. The time management was met and job was actually done earlier than expected. The service was excellent and highly recommended. the service waiting room was clean, neat and comfortable.
Benzel-Busch Motor Car Replied: Hello Aniuq, we are so glad to know that you received excellent service. Thank you very much for the kind review and we hope to see you again in the future.
DealerRater Review
- September 07, 2017
My experience from beginning to the end when I brought my car in for service was exceptional. All staff were extremely courteous. Andrew could not have been nicer. He made sure that everything was taken care of in a professional and very courteous way.
Benzel-Busch Motor Car Replied: Hello ladymcdi, we are so glad that you received exceptional service at Benzel-Busch. We will pass on your kind words to Andrew and the staff. Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- September 06, 2017
I've leased a few cars from them and they're always terrific to deal with. Really the best in the business
Willy Aramayo Replied: Hello Dean Marchi, thank you for the kind words and review. We hope to see you again in the future at Benzel-Busch.
Cars.com Review
- September 06, 2017
Bob Berg is a true professional. Bob saw us coming and he got up from his desk and opened the door to let us in. And he didn't tell us to walk out and come back in. Bob went over the entire car with us and told us we were in good hands. Bob is honest and very respectful. And has a sense of humor....
Willy Aramayo Replied: Hello Dave & Ann, we are so glad that you had a great experience with Bob Berg at Benzel-Busch. We will pass on your very kind words to Bob. Thank you so much for the review and we hope to see you again at Benzel-Busch in the future.
Cars.com Review
- September 06, 2017
Excellent and prompt service and friendly dealings!
Willy Aramayo Replied: Hello Ron Insana, we are so glad that you received excellent and prompt service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- September 05, 2017
Left by Kimberly A.
Me and my husband drove to va to purchase a car from another dealer , low and behold it was the worst experience of my life.... we wound up at Benzel Busch and WOW what a difference . It was like night and day what a wonderful experience from the time we walked in until we left with our new car....
Willy Aramayo Replied: Hello Kimberly accola, we are so happy to know that you had a great expereince at Benzel-Busch! We will pass on your kind words to Mark. Thank you for your reveiew and we cant wait to see you again at Benzel-Busch in the future.
DealerRater Review
- September 05, 2017
I am very pleased with the overall service Lou provided. I will definitely work with him in the future and recommend him to friends and family!
Benzel-Busch Motor Car Replied: Hello kayla12345, we are so glad that you received excellent service from Lou. We will pass on your kind words to him. Thank you very much for the kind review and we hope to see you again in the future!
DealerRater Review
- September 03, 2017
I recently leased a 2018 cabriolet and I am totally in love with the car! My experience with everyone was EXCEPTIONAL! It was difficult for me to leave BMW however I have totally fallen in love with Mercedes. The extraordinary customer service experience and the truly wonderful car has sold me on...
Benzel-Busch Motor Car Replied: Hello glocapp, we are so glad that you had an exceptional experience at Benzel-Busch! Thank you so much for the kind words and review. We hope to see you again sometime in the future!
DealerRater Review
- September 03, 2017
The used car team was a pleasure to deal with. The process took some time due to schedules - but Mark and the team were diligent and didn't pressure.
Benzel-Busch Motor Car Replied: Hello TonyT, we are so glad that the staff was patient and professional throughout the entire process. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- September 02, 2017
Left by John S.
David is an exceptional service representative which is why we buy so many new vehicles from Benzel
Willy Aramayo Replied: Hello John Slota, thank you for the kind words and review. We will pass on your words to David. We hope to see you again at Benzel-Busch in the future!
DealerRater Review
- September 02, 2017
The purchasing experience was excellent because we got an excellent sales person, James Scott, who was very informative and able to provide us with detailed answers to our questions. Mr Sott Raymond was also extremely helpful providing all detailed information regarding financing.
Benzel-Busch Motor Car Replied: Hello felipilla, we are so glad that you had an excellent purchasing experience with James Scott and with Mr. Raymond regarding financing. We will pass on your kind words to James and Mr.Raymond. Thank you for the review and we hope to see you again at Benzel-Busch in the future!
Cars.com Review
- September 01, 2017
the experience was excellent in that people were polite and informative and genuinely concerned with our comfort and accessability to all information and amenitys, product knowledge etc.
Willy Aramayo Replied: Hello Antonio, we are so glad that you had an excellent experience at Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- August 31, 2017
get truly excellent service from Benzel-Busch Motor Car Corp., I thanks to there step members because I am a limo driver who need quick services , they gave to me quick service and greatest job,
Willy Aramayo Replied: Hello sonny yim, we are so glad that you received excellent service from Benzel-Busch! Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- August 31, 2017
Exceptional service. Waited only 90 min for the ten thousand mile service. They are the best.
Willy Aramayo Replied: Hello Samuel Thomas, we are so glad that you received exceptional service at Benzel-Busch. Thank you for the kind review and we hope to see you again in the future!
Cars.com Review
- August 29, 2017
Making my appointment for service was easy. I was able to get the appointment - date & time that worked best for me. The customer service representative was courteous. I was greeted upon arrival and quickly ushered to the front desk for check-in. Mr. T Torell worked with me to confirm what my...
Willy Aramayo Replied: Hello L M DeCarlo, thank you so much for taking the time to write a very kind review. We are so glad that you had a wonderful experience at Benzel-Busch. We hope to see you again in the future!
Cars.com Review
- August 29, 2017
Chris Iseman does a great job, I will definitely come back.
Willy Aramayo Replied: Hello Joe, thank you for your kind review. We will pass on your words to Chris Iseman. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- August 29, 2017
Anytime I go for service, It is always excellent. Hands Down! From greeting to loaner cars to understanding the problem. Makes you feel welcome. I also love the machine that makes, coffee, latte, cappuccino, espresso etc.
Benzel-Busch Motor Car Replied: Hello Victor G., we are so glad you received excellent service at Benzel-Busch. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- August 29, 2017
Orlando has been my sales rep for 15 years. He found the exact car I wanted and worked with me to lower my payments based on Mileage used on my last vehicle and personal needs . He takes his time to find what's best for the customer and is a pleasure to work with.
Benzel-Busch Motor Car Replied: Hello Robynslp95, thank you for your nice review and thank you for being a loyal customer at Benzel-Busch for 15 years! We will pass on your kind words to Orlando. We cant wait to see you again in the future.
DealerRater Review
- August 29, 2017
This is our third purchase from this dealership over the past six years. We've dealt with two salesmen prior to Arnold. This is the first time we received through exceptional attentive care and more importantly, follow up and care. Arnold called us two days after our purchase just to ask if we had...
Benzel-Busch Motor Car Replied: Hello BernFlo, we are thrilled to know that you received excellent service from Arnold Priddy. We will pass on your kind words to Arnold. Thank you for your kind review and kind words. We cant wait to see you again at Benzel-Busch in the future!
Cars.com Review
- August 28, 2017
Yusuf was my rep and he was great. I was looking for a specific car and he got me exactly what I was looking for
Willy Aramayo Replied: Hello hassan, we are so glad that you had a great experience with Yusuf. We will pass on your kind words to Yusuf. Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- August 28, 2017
Outstandingly beat dealership I have ever dealt with. True excellence from sales to service.
Willy Aramayo Replied: Hello Dr. Steven Tunick, thank you for your kind review and words. We hope to see you again at Benzel-Busch in the future.
Cars.com Review
- August 28, 2017
Left by Joyce Y.
It was very good. The service Manager was very good.
Willy Aramayo Replied: Hello Joyce Yanakas, we are thrilled to know that you had a good experience at Benzel-Busch. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 27, 2017
Excellent at customer service and very customer focused. All dealers try but Benzel Busch is a step ahead of others and is genuine. You don't feel like they are just trying to get your sale. They were willing to negotiate and made the process easy. I do not enjoying the new car buying process as...
Willy Aramayo Replied: Hello Cheryl M, we are so glad that you received excellent customer service! Thank you for your kind review and words. We hope to see you again at Benzel-Busch in the future.
DealerRater Review
- August 27, 2017
Came in for 50000 mile service on my 2015 smart for two. Found that at 54000 miles my vehicle is no longer under warranty; not a problem at all.
Cars.com Review
- August 26, 2017
The entire team at Benzel Busch Motor Car Corp. delivers first class client care consistently.
Willy Aramayo Replied: Hello WF, thank you so much for your kind words and review. We hope to see you again in the future.
DealerRater Review
- August 25, 2017
Amazing dealership, I've been a client for more than 5 years and have never been disappointed! Mercedes Benz of Englewood makes you feel at home
Benzel-Busch Motor Car Replied: Hello Claudia R. Barrientos, we are so glad that you received exceptional care and quality at Benzel-Busch. Thank you for your kind review and thank you for being a loyal customer!
Yelp Review
- August 24, 2017
Service Staff has always delivered to us above par service from drop-off to advisors to pick-up.For which my family remains grateful. Thank you to the entire service platform.
DealerRater Review
- August 24, 2017
Frank was exceptional. He made sure I knew what was being done and followed up with phone calls as necessary. Very good job Ed Assile
Benzel-Busch Motor Car Replied: Hello Edwrad1949, we are so glad that you had a good experience with Frank ! We will pass on your kind words to him. Thank you for the review and we hope to see you again in the future.
Cars.com Review
- August 23, 2017
I recently bought my ML 400 in for a service and met Min Kim in the service department. He suggested that I look at the new 2018's and next Peter S. Poliandro, Jr. was getting my truck appraised while I was getting my truck serviced and detailed. Peter sent me photos of available trucks and found me...
Willy Aramayo Replied: Hello Roger J Muller Jr., thank you for your very kind review and thank you for being a loyal customer for over 30 years at Benzel-Busch! We will pass on your kind words to Peter. Congratulations on your new AMG truck and we cant wait to see you again at Benzel-Busch.
DealerRater Review
- August 23, 2017
As usual I received extraordinary attention. I question why the cost of the replacement tire with my Mercedes tire insurance was 70 more dollars less than when I purchase the tire less than two months earlier personally. Do you have a multi-tiered structure pricing 4 favored billing...
Benzel-Busch Motor Car Replied: Hello ALVIN KATZmd, thank you for reaching out to us. We know that a service manager has contacted you and if you have any more questions or concerns please let us know.
Cars.com Review
- August 22, 2017
Left by Crystal I.
John Powell is always greats and provides amazing service and customer care
Willy Aramayo Replied: Hello Crystal Izquierdo, we are so glad that John provided you with amazing service and customer care. We will pass on your kind words to him. Thank you for your review and we hope to see you again in the future!
DealerRater Review
- August 22, 2017
My experience was extremely professional and courteous. Chris Tancetti was the dealer that assisted me and the gentleman that showed us (Ariell; sp?) was also extremely professional and courteous and remarkedly patient. I wouldn't hesitate and would also recommend Benzel-Busch dealership to...
Benzel-Busch Motor Car Replied: Hello phyl, we are thrilled to know that you had an extremely professional and courteous expereince at Benzel-Busch. We will pass on your kind words to Chris and Ariel. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- August 22, 2017
Thank you Giovanni !! From start to finish you took care of all of my needs. Keep up the great work. See you soon in another 3 years. Thank you from a lifetime customer.
Benzel-Busch Motor Car Replied: Hello DjMannyman, we are so glad that you recieved great service from Giovanni! We will pass on your kind words to him. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 21, 2017
Left by Peter S.
Looking for a car for several months, found car at Benzel-Bush and decided to take a ride to New Jersey to take a look never expecting to drive home with a new car.Everyone one from my sales person Sallee to the Mike the product concierge were just wonderful and very pleasant to deal with
Willy Aramayo Replied: Hello Peter Scalamandre, thank you for your kind review! We will pass on your kind words to Sallee and Mike. We hope to see you again in the future.
Cars.com Review
- August 20, 2017
Left by Maria L.
Excellent service and dealership experience. John Powell was great. Provided a loaner car.
Willy Aramayo Replied: Hello Maria lucibello, we are so glad that you received excellent service and had an excellent dealership experience! We will pass on your kind words to John Powell. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 19, 2017
Service is always exceptional, staff is courteous and is in constant communication from the initial dropoff of vehicle , throughout repair service to return of vehicle
Willy Aramayo Replied: Hello J Petioni, thank you for your kind review! We hope to see you again in the future.
Cars.com Review
- August 18, 2017
It was the best car buying experience i have ever had. Profession in all ways. Iwould recomend Benzel Busch to anybody buying a new or used car
Willy Aramayo Replied: Hello a taccetta, we are so glad that you had the best car buying experience at Benzel-Busch! Thank you for the review and we hope to see you again in the future.
Cars.com Review
- August 18, 2017
Left by Marcia M.
Benzel Busch's service and customer car is unparalleled by any other dealership in the area. I have been buying cars from them for 30 years, and wouldn't go to any other dealership even though several are more convenient to where I live. Other dealerships just can't compare to Benzel Busch!
Willy Aramayo Replied: Hello Marcia Mauro, thank you for your kind words and review.We hope to see you again soon and thank you for being a loyal customer at Benzel-Busch for 30 years!
Cars.com Review
- August 18, 2017
Excellent. David Nieves, Jonathan Fleishman and Hatef did an excellent job dealing with an emergency situation.
Willy Aramayo Replied: Hello Paul Hollander, we are glad that you had an excellent experience! We will pass on your kind words to David,Jonathan and Hatef. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- August 18, 2017
This was the best customer service experience I have ever had at by car dealership. The service advisor who assisted me was courteous, knowledgeable, accessible and friendly. I would 100% recommend Benzel Busch to anyone.
Willy Aramayo Replied: Hello Anonymous, we are so glad that you had the best customer service experience at Benzel-Busch! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- August 18, 2017
See my email to Will Aramayo from earlier today. David Nieves, Jonathan Fleishman and Hatef did an excellent job in dealing with an emergency repair.
Benzel-Busch Motor Car Replied: Hello password, we are so glad to that you received excellent service! We will pass on your kind words to David Nieves and Jonathan Fleishman and Hatef. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- August 17, 2017
Chris Isman was extremely helpful He figured out what the problem was & he was right Service took care of it Wish we could have gotten a loaner car sooner
Benzel-Busch Motor Car Replied: Hello Lanie, we are so glad that Chris was extremely helpful for you. We will pass on your kind words to Chris. Thank you for the review and we hope to see you again in the future!
DealerRater Review
- August 16, 2017
We had an emergency as far as we were concerned. God a new tire with no problem...ON A SATURDAY AFTERNOON. GREAT. Our regular service advisor was away. Mr. Powell was most course- ous. Always a pleasure at BENZEL-BUSCH. Thanks.
Benzel-Busch Motor Car Replied: Hello UCCsecretary, we are so glad that you had a pleasant experience at Benzel-Busch. Thank you for your kind review and we hope to see you again in the future!
DealerRater Review
- August 16, 2017
NO WAIT, EXCELLENT SERVICE. THEY FIX AND RETURN IT FAST!!!!!!!! I WILL NOT USED ANY OTHER DEALERSHIP. THEY HAVE THE BEST STAFF. JOHN POWELL MAKES SERVICING A CAR A PLEASURE
Benzel-Busch Motor Car Replied: Hello jmac, we are so glad that you received excellent service at Benzel-Busch! We will pass on your kind words to John and the staff. Thank you for the review.
DealerRater Review
- August 15, 2017
David N. and Chris in service were great! Service was very prompt and professional. I was even accommodated with a loaner on short notice and they even dropped off my car after completing service. Very convenient to be able to sign for services electronically as well. thank you.
Benzel-Busch Motor Car Replied: Hello Bal123, we are so glad that you received great service! We will pass on your kind words to David and Chris. We hope to see you again in the future, thank you for your review.
Cars.com Review
- August 14, 2017
For many years my family has been going to Benzel Busch and for many years to come, we will continue to go to Benzel Busch.
Willy Aramayo Replied: Hello Leyla L, thank you for being a loyal customer at Benzel Busch. Thank you for the kind review and we hope to see you soon!
Cars.com Review
- August 14, 2017
Excellent service. You can tell a lot about a company by the way they handle problems. I had a particular problem with my vehicle that Benzel and Mercedes Corporate handled expeditiously. This type of service is what keeps customers coming back. Thank you for addressing my concerns with the...
Willy Aramayo Replied: Hello Mark B., we are so glad that you received excellent service from Benzel Busch. We hope to see you again in the future. Thank you for your kind review!
Cars.com Review
- August 13, 2017
Great Price & quick delivery,Pat my salesman was very helpful the entire sale
Willy Aramayo Replied: Hello Len, we are so glad that Pat was very helpful during your sale. Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- August 12, 2017
I enjoyed my visit for service at your dealership as always. I have complete confidence with all aspects of my visit. Very personal and professional attention
Benzel-Busch Motor Car Replied: Hello mercedesken, we are thrilled to know that you enjoyed your visit for service! Thank you for your kind words and review.
Cars.com Review
- August 10, 2017
Left by Carole J.
Just as promised, hassle free and comfortable....that's what I like . Staff and facility could not have been nicer!
Willy Aramayo Replied: Hello Carole Josephs, we are so glad that you had a hassle free,comfortable first service experience! We hope to see you again in the future. Thank you for your kind review.
Cars.com Review
- August 10, 2017
Giovanni Barbaro is the best salesman there. He has an unbelievable work ethic. He is truly professional and efficient. He follows through and follows up with his clients. We purchased our car at Benzel Busch because of him. It was our second purchase through him. The experience was easy and he...
Willy Aramayo Replied: Hello Rosanne and John, we are so glad that you had a great experience with Giovanni Barbaro! We will pass on your kind words to him. Thank you for your kind review and we hope you are enjoying your Certified Pre Owned S550.
DealerRater Review
- August 10, 2017
Arnold Priddy was always there to make the process satisfying. I enjoyed working with him and would use his services again. His dedication to service was commendable.
Benzel-Busch Motor Car Replied: Hello Brooks, we are so glad that you enjoyed working with Arnold Priddy! We will pass on your kind words to him. Thank you for the kind review and we hope to see you again in the future.
Cars.com Review
- August 10, 2017
Mike Vinci went above and beyond to ensure we could close out the deal and get our dream car, even while he was on his holiday.
Willy Aramayo Replied: Hello Ketan, we are so glad that you had a great experience with Mike Vinci! We will pass on your kind words to Mike. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- August 04, 2017
Chris is always pleasant and knowledgeable. I have been working with him for years and it is always a great experience. I would recommend Bezel Busch to friends and family.
Benzel-Busch Motor Car Replied: Hello Reecie01, we are so glad that you had a great experience with Chris! We will pass on your kind words to Chris. Thank you for your review and thank you for being a customer at Benzel-Busch.
Cars.com Review
- August 03, 2017
Left by Howard R.
A last minute recall on my car caused delay. I was taken care of and not inconvenienced at all
Willy Aramayo Replied: Hello Howard Rothman, we are so glad that you had no trouble and there was no inconvenience. Thank you for your review. We hope to see you again in the future!
Cars.com Review
- August 02, 2017
Left by Tamara P.
Pleasant experience. Sales person was very good answering all questions we had and accommodating our requests to see several different cars.
Willy Aramayo Replied: Hello Tamara Padron, we are so glad that you had a pleasant experience at Benzel-Busch! We hope to see you again in the future. Thank you for your review.
DealerRater Review
- August 02, 2017
The employees that assisted me in purchasing my vehicle were professional and helpful in finding the right vehicle for me. All the employees in the dealership were friendly and made me feel welcome.
Benzel-Busch Motor Car Replied: Hello Jim F, we are so glad that you received professional and helpful service! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- August 01, 2017
Left by Steven W.
Excellent experience. Our sales representative, Larry Nash, was extremely helpful, and Professional. He answered all our questions, and made the buying experience easy.
Willy Aramayo Replied: Hello Steven Wrubel, we are so glad that you had an excellent experience! We will pass on your kind words to Larry. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 31, 2017
Michael Messina is professional and a great friend I would look forward and going to Benzel Busch for service or to purchase a new vehicle
Benzel-Busch Motor Car Replied: Hello Terry5413, we are happy to know that you had a great experience with Michael! We hope to see you again in the future. Thank you for your kind review.
Cars.com Review
- July 30, 2017
Left by Edmar P.
The team of Lauro and Herman are terrific --knowledgeable, professional --obvious that they care about their customers. They are the draw that keep me coming back to Benzel!
Willy Aramayo Replied: Hello Edmar Petterson, thank you for your kind review. We will pass on your kind words to Lauro and Herman. We hope to see you again in the future.
Cars.com Review
- July 30, 2017
Lou Gallo actually tried to sell me the car I wanted not some stock that they were trying to get rid of. He sat with me until I found the perfect car.
Willy Aramayo Replied: Hello J. Falco, we are so happy that you had a good buying experience with Lou Gallo! We will pass on your kind words to Lou. Thank you for your kind review.
Cars.com Review
- July 30, 2017
Left by Helene sopher F.
I have been a customer since 1993 fully satisfied with benzel busch Sossio and Attif are so good . I am looking forward to doing business with benzel busch for many rears to come. I recommend customers constanly
Willy Aramayo Replied: Hello Helene sopher feldan, thank you for being a loyal customer at Benzel Busch! We are so glad that you have received great service for so many years. We will pass on your kind words to Sossio and Attif. Thank you for your kind review and we hope to see you soon in the future.
DealerRater Review
- July 29, 2017
I love the service and profesionalism they provide me . Mark did a great job explaining everything and help me to make the best decision. Thanks a lot I feel very happy with my car
Benzel-Busch Motor Car Replied: Hello Ivelo1204, we are so glad that you received great service! We will pass on your kind words to Mark. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 27, 2017
My sales rep, Frank Lauro, has always done a great job in helping me get a great deal. He has consistent follow up, and helps make getting a new car an easy experience.
Benzel-Busch Motor Car Replied: Hello SGFL, we are so glad you had a great experience with Frank Lauro! We will pass on your kind words to Frank. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 27, 2017
Everyone I interacted with was great. Arnold Priddy made the whole process very easy for me.i will conotinue to be a client of Benzel
Benzel-Busch Motor Car Replied: Hello Acquav, we are thrilled to know that you had an excellent experience! We will pass on your kind words to Arnold Priddy. Thank you for your review and thank you for being a valued customer here at Benzel Busch.
DealerRater Review
- July 27, 2017
We have purchased vehicles from Peter Poliandro before and he has never pressured us in our decisions. He is friendly and we trust that he is giving us a fair and honest price. All personnel at Benzel- Bush treat us in the highest manner and our experiences are the best we're ever encountered in a...
Benzel-Busch Motor Car Replied: Hello bobcorc, we are so glad that you had an excellent experience! We will pass on your kind words to Peter Poliandro. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- July 27, 2017
Best experience I've encountered at any car dealership. Personnel are friendly and prices are fair.
Willy Aramayo Replied: Hello bobcorc, We are thrilled that you had an excellent experience at Benzel Busch! We hope to see you again in the future. Thank you for your kind review.
Cars.com Review
- July 26, 2017
an enjoyable, hassle-free buying experience. I always enjoy dealing with Joe Herman, the sales manager
Willy Aramayo Replied: Hello allen demby md, we are so glad to know that you had an enjoyable experience at Benzel Busch! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- July 26, 2017
Every one at the facility was extremely nice and professional. Doug Ryan and the manager Jason were extra helpful and Craig Fusco in service has also made himself available with extra help all with a very professional manner. Very happy with Benzel Busch.
Willy Aramayo Replied: Hello Stacey, we are so glad you received nice and professional service! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- July 26, 2017
Left by Jeffrey L.
Orlando tracked down the car and color I wanted in just a day and we were able to close with my trade in quickly and hassle-free.
Benzel-Busch Motor Car Replied: Hello Jlefleur, congratulations on your new G wagon ! Thank you for your kind words and review. We hope to see you again in the future.
DealerRater Review
- July 23, 2017
This one is my 5th mecedes. I like the car and sale person jay lee is Excellent sale person, i will buy my 6th mecedes very soon.
Benzel-Busch Motor Car Replied: Hello Jesook6131, congratulations on buying your 5th Mercedes! We will pass on your kind words to Jay lee. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- July 22, 2017
Had my first 10,000 service on C300. Service Representative met me outside and got my paperwork ready in no time. Called to let me know car was ready and would be available for pick up when I got home from Work. Took no time to get it and car was washed. Been using this service department...
Willy Aramayo Replied: Hello Mark Hirschhorn, we are so glad you had a great experience! Thank you for your kind words and review. We hope to see you again in the future.
Cars.com Review
- July 20, 2017
Willy was fantastic at coordinating the service and John was efficient as well
Willy Aramayo Replied: Hello Rob, we are so glad you received good service! Thank you for your kind words and we hope to see you again in the future.
Yelp Review
- July 20, 2017
Service Advisor Robin S. was so pleasant from start to finish. I was here to have my car repaired after I was rear ended. She gave us a quote, we left, and ultimately decided to come back and have the car repaired with MB. When I returned to drop off our car, I was weighed down with two car seats, a...
DealerRater Review
- July 20, 2017
I came back to this dealership for one reason Giovanni. He is the easiest car salesman I have ever worked with and the most honorable. I will follow him wherever he goes.
Benzel-Busch Motor Car Replied: Hello skl , we are so glad to know that you had a great experience with Giovanni! We will pass on your kind words to him. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 20, 2017
Excellent service! Took in two cars for service, one without an appointment. Better service from pervious time I took my car in a couple of weeks ago.
Benzel-Busch Motor Car Replied: Hello acohen , we are so thrilled to know that you received excellent service! We hope to see you again in the future. Thank you for your kind review.
DealerRater Review
- July 19, 2017
It was my first time there the personal were very nice and helpful the job was done the way I wanted it was a good experience
Benzel-Busch Motor Car Replied: Hello Jimmy1964, we are so glad that you had a good experience and received excellent service! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- July 16, 2017
Left by Felice C.
Excellent service. Chris Eiseman is best service advisor. Dealing with BENZEL Busch for over 20 years and very satisfied. Felice Cooper
Willy Aramayo Replied: Hello Felice Cooper, we are so glad that you received excellent service! We will pass on your kind words to Chris Eiseman. Thank you for your review and thank you for being a loyal customer at Benzel-Busch.
DealerRater Review
- July 14, 2017
Leased a brand new E300 - 2017 model and have so many problems with this car in just 2 months time. Technology does not work properly nor does it work on a consistent basis, the trunk latch broke on a major highway, an inside feature fell apart within 2 hours of bringing the car home, and the...
DealerRater Review
- July 12, 2017
David Tangen, understood the problem, had the car repaired and returned it to me, cleaned in about an hour. no, problems, all handled professionally and correctly.
Benzel-Busch Motor Car Replied: Hello garyg, we are so glad that you received fast service! We will pass on your kind words to David Tangen , thank you for your nice review.
Cars.com Review
- July 12, 2017
Left by Ivelisse H.
I really like the services they provide. Mark was very helpful and give me all the answers I asked about the car. Great service and great staff.
Willy Aramayo Replied: Hello Ivelisse Hernandez, we are so glad that you received great service! We will pass on your kind words to Mark. Thank you for your review and we hope to see you again in the future.
DealerRater Review
- July 09, 2017
Chris Iseman took really good care of me and my car. Running perfectly now. I test Benzel Busch. I've bought many car from this dealership and had them served there too.
Benzel-Busch Motor Car Replied: Hello Carrie22, We are very pleased to know that you had a great experience. We will pass on your kind words to Chris Iseman. Thank you for being a loyal customer and for your great review!
Yelp Review
- July 07, 2017
I have a 2006 CLS500 that wouldn't run properly back in November of last year so I took it to Benzel Busch since I'd gone in a couple times for my annual service there since moving to NJ from VA. When I arrived I explained the issue to the service person I was assigned and he indicated that I would...
Willy A. Replied: Dear Kofi O.,We apologize that the outcome was not to your satisfaction. We did review your records and understand that your are frustrated, however we did find that the only extended warranty that was applicable to the fuel system was if the fuel sending unit had an odor due to a leak. Your vehicle had a no start condition, which was not covered. We apologize that you are having these issues and hope you understand that we are following mbusa guidelines. Any other Mercedes Benz dealer would have given you the same results, which is why you took your vehicle to an independent dealer for repairs. If you have any questions you can reach me at or 201-567-1400 x11214.Sincerely,Willy AramayoClient Relations Manager
DealerRater Review
- July 04, 2017
The process in obtaining a new vehicle was made very simple and the financing as well. I would recommend this dealer and representative any day.
Benzel-Busch Motor Car Replied: Hello mymb, We are thrilled to know that you had a great experience at Benzel Busch ! Thank you for your kind words.
DealerRater Review
- July 03, 2017
From the moment I pulled into the diveway and was greeted the staff, it was a very good experience. My service manager, Chris Iseman, was expecting me. They did the scheduled work while I waited, as was the plan. I had tea and a scone and enjoyed the comfortable waiting area. The car was ready on...
Benzel-Busch Motor Car Replied: Hello Kate nyc , We are very glad to know that you had a good experience. Also, thank you for being a loyal customer at Benzel Busch for 19 years ! We try are very best to make every customer happy. Thank you for your great review and for your kind words about Chris.
Cars.com Review
- July 03, 2017
Left by Joseph D.
Very easy to make purchase, No nonsense, came to office, no hassle, no hidden nonsense, no games, comfortable purchase
Willy Aramayo Replied: Hello Joseph DeAngelis, We are very happy you had a great experience and that you were able to make an easy purchase. We try our very hardest to make all our customers feel comfortable. Thank you for your great review!
Cars.com Review
- July 02, 2017
Left by Jack A.
even my wife was very satisfied with the knowledge of the salesperson and professionalism. I was totally happy with the complete package I received including your financial dept.
Willy Aramayo Replied: Hello Jack Azar , we are very happy to know that you and your wife were satisfied with your salesperson. We are also glad you were happy with the financial dept. Thank you for your great review!
DealerRater Review
- July 01, 2017
Bensel Busch never fails to continuously give exceptional service in both the sales and service departments. Thank you Nancy Attardo for all your assistance and service in handling my new car lease. Everything was flawless!
Benzel-Busch Motor Car Replied: Hello Bear1118, We are very pleased to know that you had a flawless experience at Benzel Busch! We will pass on your kind words to Nancy and the staff. Thank you for your review.
Cars.com Review
- June 27, 2017
Great and knowledgeable service from associate Jonathan Fleischman
Willy Aramayo Replied: Hello Pat, We are thrilled to know you had great service from Jonathan Fleischman. We will pass on your kind words to Jonathan, thank you !
Yelp Review
- June 25, 2017
Horrible experience. Guy (Peter) saw that I came in and was young, didn't think I was a serious buyer and was extremely short with me. Didn't even offer a test drive on the car I was interested in. Didn't give any offers on cars with different packages that I KNEW were available. I would never...
Willy A. Replied: Dear Anonymous S.I apologize for your sales experience. I would like to go over your experience in detail. Please give me a call back at 201-567-1400 x11214 or you can email me at .Sincerely,Willy AramayoClient Relations Manager
DealerRater Review
- June 24, 2017
Awesome customer service From the moment walked in to picking up the vehicle . Answered all of my questions with complete professionalism and very patient Very impressive
Benzel-Busch Motor Car Replied: Hello Tony D, we are very glad that you received awesome customer service! We try our very best to make sure every customer at Benzel Busch receives great service. Thank you for your great review.
Cars.com Review
- June 23, 2017
Excellent service, the best dealership in northern nj, professional and courteous, competitive pricing but most important the feel of a family service.
Willy Aramayo Replied: Hello BT, We are very glad that you received excellent service! Thank you for your great review and kind words.
DealerRater Review
- June 22, 2017
Always an exceptional service experience from Frank Armando. A great Lounge and friendly staff. Always clean. A prompt and attentive receiving staff too. V v v v v v v v v v v v
Benzel-Busch Motor Car Replied: Hello Vipp, We are very pleased to know that you received exceptional service from Frank Armando and the staff! Thank you for your kind words and great review.
DealerRater Review
- June 21, 2017
Left by Ella F.
Benzel Busch is excellent. I had a message for tire pressure. I came in without an appointment and they took me right away. They told me I had a nail in the tire and they could patch it. Total wait time half hour. It was a pleasure. Thank you everyone at Benzel!
Benzel-Busch Motor Car Replied: Hello EFeldman, We are very happy to know that you had a great experience at Benzel Busch! We are glad that we were able to help you with your tire. Thank you for your pleasant review.
DealerRater Review
- June 21, 2017
Told dealer what I wanted, dealer emailed invoice, negotiated price, scheduled delivery, picked up car. In and out on day of pick up in less than 30 minutes!
Benzel-Busch Motor Car Replied: Hello KJL, We are very happy that you had a quick pick up! Thank you for your review.
DealerRater Review
- June 19, 2017
It all begins at curbside where there always seems to be a very helpful and courteous greeter on hand to get the process started. From that point on they never leave you adrift. They make the entire experience pleasant and of course the work is done so very well.
Benzel-Busch Motor Car Replied: Hi muniman201, We are very pleased to know that you received excellent service! I will pass on your kind words to the staff , thank you for your review.
DealerRater Review
- June 17, 2017
The service dept especially service advisor frank Armando could not be any better Extremely helpful and accommodating. Turnaround time was good and excellent quality of work.
Benzel-Busch Motor Car Replied: Hello Tonyl, We are very pleased to know that you received great service! We will pass on your kind words to Frank Armando and to the service dept. Thank you for your great review.
Yelp Review
- June 17, 2017
What a lovely and pleasant experience! We worked with Frank Lauro at Mercedes and he is an absolute pleasure and extremely professional and friendly. He knew that we were browsing and wanted to keep our options open before we make a definitive decision on our next car and he was respectful and...
DealerRater Review
- June 15, 2017
We had some small, minor issues with our brand new 2017 E300, and the team at Benzel-Busch took care of everything. I've never done business with any company that ensures complete and total customer satisfaction the way Benzel-Busch does. There is no doubt in my mind that the staff at the...
Benzel-Busch Motor Car Replied: Hello JCLee, We are very glad you had a great experience at Benzel Busch! We try our very best to make sure our customers get the best service possible. Thank you for your kind words and lovely review! We will pass on your words to the staff.
Yelp Review
- June 15, 2017
Arnold Priddy this is all for you boy!How can you never know what's sold and what's in stock? How can you talk of one car and seconds after that send a completely different offer via mail? How can you say one car is coming soon and get me interested in it and then a day after that tell me it's...
Cars.com Review
- June 14, 2017
Left by John Y.
Exceptional service by service advisor mike (min) Very professional and high quality 40k miles service
Willy Aramayo Replied: Hello John Yu, We are happy to know you had a good experience. We will pass on your kind words to Mike, thank you!
DealerRater Review
- June 14, 2017
You wrote a review for Benzel-Busch A moment ago 1.0 star rating 6/14/2017 So let me start by saying that Robin S. is the most unprofessional employee at this dealership. She personally cursed at my wife, refused to return calls and did not perform the work that was required. She works in...
Benzel-Busch Motor Car Replied: Dear Mr. & Mrs. Ryan P1183, Our staff has never used profanity during any of our conversations with you! Youre both certainly aware of how your wife spoke with several members of our staff and the Customer Assistance Center representative at Mercedes-Benz USA. We have done our best to address the issue with your vehicle that was a result of a large milk spill inside your vehicle. Benzel-Busch must adhere to the policies and procedures of your insurance company when carrying out repairs that are paid for by them. With reference to your claim, Benzel-Busch requested seat cover replacement approval from your insurance company during the initial portion of the repairs. Your Insurance company initially denied our request and instructed us to contact Serve Pro to clean the interior of your vehicle using chemical products. We refused to do this and only after several conversations with the insurance appraiser were we finally able to convince your insurance company to agree to replace the required parts that included the seat cover to eliminate the odor inside your vehicle. While we understand that youre rightfully upset about the circumstances surrounding this matter no one at Benzel-Busch has ever attacked or verbally abused your wife! Our loaner vehicle that was provided to your wife free of charge was returned to our facility damaged. We immediately notified your wife and as per our Loaner Agreement with her we charged her for the required repairs at our cost. With regards to your deductible were sorry but legally we cannot negotiate with you regarding your insurance deductible as that would be clearly an act of insurance fraud. Benzel-Busch and their staff are not thieves and run a totally transparent Service and Collison Center operation. In closing your request for compensation for down time is not reasonable as this issue was not a product related warranty failure. Benzel-Busch did however provide your wife with a new Mercedes-Benz loaner vehicle for the entire time your vehicle was being repaired in an effort to minimize the inconvenience that was caused by this very unfortunate situation. If you recall this was offered by Benzel-Busch because you did not have rental car coverage on your insurance policy.
Yelp Review
- June 14, 2017
So let me start by saying that Robin S. is the most unprofessional employee at this dealership. She personally cursed at my wife, refused to return calls and did not perform the work that was required. She works in the Collision/Body shop. Be careful when dealing with her because you will get...
Willy A. Replied: Dear Mr. & Mrs. Ryan P.,Our staff has never used profanity during any of our conversations with you! You're both certainly aware of how your wife spoke with several members of our staff and the Customer Assistance Center representative at Mercedes-Benz USA. We have done our best to address the issue with your vehicle that was a result of a large milk spill inside your vehicle. Benzel-Busch must adhere to the policies and procedures of your insurance company when carrying out repairs that are paid for by them. With reference to your claim, Benzel-Busch requested seat cover replacement approval from your insurance company during the initial portion of the repairs. Your Insurance company initially denied our request and instructed us to contact Serve Pro to clean the interior of your vehicle using chemical products. We refused to do this and only after several conversations with the insurance appraiser were we finally able to convince your insurance company to agree to replace the required parts that included the seat cover to eliminate the odor inside your vehicle. While we understand that you're rightfully upset about the circumstances surrounding this matter no one at Benzel-Busch has ever attacked or verbally abused your wife! Our loaner vehicle that was provided to your wife free of charge was returned to our facility damaged. We immediately notified your wife and as per our Loaner Agreement with her we charged her for the required repairs at our "cost". With regards to your deductible we're sorry but legally we cannot negotiate with you regarding your insurance deductible as that would be clearly an act of insurance fraud. Benzel-Busch and their staff are not thieves and run a totally transparent Service and Collison Center operation. In closing your request for compensation for down time is not reasonable as this issue was not a product related warranty failure. Benzel-Busch did however provide your wife with a new Mercedes-Benz loaner vehicle for the entire time your vehicle was being repaired in an effort to minimize the inconvenience that was caused by this very unfortunate situation. If you recall this was offered by Benzel-Busch because you did not have rental car coverage on your insurance policy.Willy AramayoClient Relations Manager
DealerRater Review
- June 13, 2017
Can't compare Benzl Busch Service with any other Car service in the USA would shop and buy at Benzl The car company that cares about the whole family
Benzel-Busch Motor Car Replied: Hello Biss1234, We are very glad you received excellent service at Benzel Busch! Thank you for your kind words and review.
DealerRater Review
- June 11, 2017
Love Benzel Busch for the level of service they provide. From the moment you arrive till the moment your car is returned to you it is a luxury experience. I love that they escort you into the vehicle check in area , I love the coffee bar , the waiting lounge is elegant and comfortable.. I love that...
Benzel-Busch Motor Car Replied: Hello VContrer, We are very pleased to know that you received great service at Benzel Busch! We try our very best to make sure that all our customers get the best service possible. Thank you for your kind words and great review!
Yelp Review
- June 05, 2017
I bought a certified pre-owned Mercedes from this car dealer a month ago. However, the day I was supposed to pick up the car after paying for the entire car in FULL, I get a call from the car salesman saying they JUST came out with a recall on the model I bought and they can't release the car to me...
DealerRater Review
- June 01, 2017
Just leased a 2017 GLS from Benzel Busch. Worked with Talia. Great experience really worked hard to get me the deal I wanted. Would recommend buying a car from her. Great experience!
Benzel-Busch Motor Car Replied: Hello John, We are very happy to hear that you had a great experience. I will pass on your kind words to Talia. Thank you for your review and congratulations on your new car !
Cars.com Review
- May 30, 2017
chris isemann did a fantastic job, will return for my next service
Willy Aramayo Replied: Hi Candyman , We are thrilled to know you had a great experience! I will pass on your kind words to Chris , thank you.
Cars.com Review
- May 30, 2017
Left by Steven W.
Scott my service advisor was excellent. Great overall experience.
Willy Aramayo Replied: Hi Steven Wrubel , We are glad you had a great experience! We will pass on the good words to Scott , thank you.
DealerRater Review
- May 26, 2017
The air pressure in my tire was low. I went to the dealer to have my tire checked. I was serviced immediately and they found a nail. Since I have the tire insurance, I received a new tire. The service was fast and excellent.Ch
Benzel-Busch Motor Car Replied: Hello Desa, we are very glad that you received great service! We are also glad that you received a new tire quickly. Thank you for your review.
Cars.com Review
- May 25, 2017
Left by Sandra D.
Perfect !!! Fast - pleasant - couldn't have been better.............. Lovely advisor.........
Willy Aramayo Replied: Hello Sandra Deutsch, we are very pleased to know you had a great experience. Thank you for your nice review!
DealerRater Review
- May 25, 2017
Outstanding staff. Excellent from the minute my car arrived until I left. Service dept is reason I continue to buy Mercedes Quick,easy,professional and kind. Awesome!!!!!
Benzel-Busch Motor Car Replied: Hello moishe2, we are thrilled to know that you received excellent professional service! We will pass on your kind words to the service department, thank you !
DealerRater Review
- May 25, 2017
Purchased a new GL550 and traded in an ML550 and GL450. Joe and Rich made the deal happen and it was a smooth transition on both ends.
Benzel-Busch Motor Car Replied: Hello showyt, we are glad to hear that you had great service provided by Joe and Rich. I will pass on your kind words to them. Thank you for your review!
Cars.com Review
- May 24, 2017
The service is great! the rep that tookm care of me was great Andrew and Paul in the fonrt desk and of course the coffee and goodies to munch a little bit while waiting and Atif...he is THE MAN !!!!! All the team is amazing Thank you!!
Willy Aramayo Replied: Hello Patricia, We are very happy to know that you had a great experience! Thank you for your great review.
DealerRater Review
- May 24, 2017
This is the 3rd Mercedes we have purchased from Benzel, and more importantly, Lino Cascardi. Lino is knowledgeable about the line, welcoming and friendly, applies absolutely no pressure and ensures complete satisfaction during sales and supports the servicing side of the dealer. I wouldn't go to...
Benzel-Busch Motor Car Replied: Hi MercedeslnLP, we are very pleased to know that you had a great experience at Benzel Busch! I will pass on your kind words to Lino , thank you for your lovely review.
DealerRater Review
- May 24, 2017
Great sales location for Smart Car. Sally was simply the best! Knowledgeable, patient, and hardworking. Very adept with the financing process. I highly recommend this location!
Benzel-Busch Motor Car Replied: Hello Anna7839, We are very happy to know that you had a great experience ! We will pass on your words to Sally. Thank you for your review.
Yelp Review
- May 16, 2017
Please avoid this dealership at all cost..literally you will overpay on everything and the service is just horrible. I had my car towed there because my car wouldn't start. was charged 2 hours for diagnostic fee which was $300 for something that should of taken less than an hour. Overcharged on...
DealerRater Review
- May 15, 2017
There are faster, better, more efficient, more communicative Mercedes service choices in the tricky-state area, and after this experience, I hope you will take my word for it, this is not the best. Team is friendly IF you can get them on the phone (and I was judicious in my calls.) But they are...
Benzel-Busch Motor Car Replied: Hello Deeply Disappointed, I am sorry to hear that you did not have a pleasant experience with our staff. I would like to have the opportunity to discuss this matter with you. I unable to locate your information, would you please reach out to me at waramayo@benzelbusch.com or you can also reach out to me at 201-567-1400 x11214. Thank you in advance, I look forward to hearing from you. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- May 12, 2017
Friendly, professional dealer. Uuing experience was stress free.
Willy Aramayo Replied: Hello Sheila, We are happy to hear that you had a stress free buying experience. Thank you for your business. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- May 12, 2017
I recently lease a new vehicle. Exceptional efficient with the representative at Technical Dept. when I return the old car. All other steps in the process of picking up the new car meets the standard of MB in general. I have been to different MB dealerships for my previous vehicles. So far, this...
Benzel-Busch Motor Car Replied: Hello Joyan, Thank you for taking the time to share your overall experience with us. We are happy to hear that it was an easy process for you. We wish you the best of luck with your new vehicle. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- May 11, 2017
The service was excellent. David Tangen was. My contact.
Willy Aramayo Replied: Hi Donna Schweid, Great to hear that your service experience was excellent. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- May 11, 2017
it was a pleasure to get service at benzel busch. frank armondo always takes care of me. and its very comfortable to sit and wait for my car
Willy Aramayo Replied: Hello Robert Howarth, We are happy to know you had a pleasurable experience with Frank Armando and the service department team. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- May 10, 2017
Left by Diane C.
I had a great experience at Benzel Bush. I love my new c300 and the sales staff especially Giovanni are great.
Willy Aramayo Replied: Hello Michael Clarke, We are very excited to hear that you love your new c300 and that our staff was great. We will pass along the message to Giovanni. Kind Regards, Willy Aramayo Client Relations Manager
Cars.com Review
- May 08, 2017
Left by Raymond P.
Great services and very professional staff, especially John Meyer and Dave Tangen. Benzel-Busch should be be very proud to have employees like John and Dave working for the company!
Willy Aramayo Replied: Hello Raymond Palmer, We will pass along the message to John Meyer and David Tangen. We are very proud to have them be part of our team. Thank you for taking the time to write a review. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- May 07, 2017
Frank Armando- has been my service advisor over several years. Simply professional, courteous and a great person to work with. I thoroughly enjoyed the experience- never ever had a problem
Benzel-Busch Motor Car Replied: Hello Jislam123, Thank you for acknowledging Frank Armando as a great person to work with. We are happy to hear that you thoroughly enjoyed the service experience. Kind Regards, Willy Aramayo Client Relations Manager
DealerRater Review
- May 05, 2017
I have Chris Iseman as my service represenative who as always has my best interest at heart.Chris always explains to me in simple terms what i need to keep my car in good running condition.
Benzel-Busch Motor Car Replied: Dear goldberg.stanley44, Thank you for bringing in your vehicle for service and for taking the time to mention Chris Iseman. We are happy to hear your car is in good running condition. If there is anything we can do for you, please do not hesitate to call us. Sincerely, Willy Aramayo Client Relations Manager
DealerRater Review
- May 05, 2017
I have been a customer at Benzel-Busch for over 10 years. Benzel- Busch is an exceptional organization that I always feel comfortable buying and servicing with. Chris Iseman is a stand up guy and always does a great job!
Benzel-Busch Motor Car Replied: Hello Ang123, We are happy to hear that Chris Iseman and the rest of the crew were exceptional. We look forward servicing your vehicle in the near future. Thank you, Willy Aramayo Client Relations Manager
Cars.com Review
- May 04, 2017
Left by Raina M.
Super customer service and very informative! They were helpful in me making my final decision.
Willy Aramayo Replied: Hello Raina Monchik, We are glad that we were able to help you out on your visit with us. Please let us know if there is anything else we can help you with. Thank you, Willy Aramayo Client Relations Manager
Yelp Review
- May 04, 2017
Their sales dept linked my lease account with one of their customers' bank account by their mistake. Someone's bank account was paying for my lease! When I called and told them to correct it, they laughed and told me " Hey, you should be happy that someone was paying for your car!"Are they serious??
Willy A. Replied: Dear Soo K.,We have a very stringent process at Benzel-Busch Motor Car Corp. I would like to personally apologize for any inappropriate behavior and for the issue's with your account. Would you please reach out to me at 201-567-1400 or . Thank you in advance for your time.Sincerely, Willy AramayoClient Relations Manager
Cars.com Review
- April 30, 2017
Service manager was professional and very personable .
Willy Aramayo Replied: Hi Leon Lalite, Thank you for allowing the service manager to assist you. Please let us know if there is anything else we can help you with. Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- April 28, 2017
I have been coming to this dealership for about 6 years now. I've found that not all service people are the same.My personal go to people at Mike Min Kim and Chris Hulling for Express Service! At the risk of them being busier, but we must recognize quality people!!I usually call in advance and make...
DealerRater Review
- April 25, 2017
As usual Craig, Chris and Jonathan like good wine get better and better over time. Always helpful and concerned and quick to accommodate without a moments hesitation.
Benzel-Busch Motor Car Replied: Dear The Mert, Thank you for your feedback. We are happy we were able to accommodate you without a moments hesitation. Kind Regards, Willy Aramayo
Yelp Review
- April 24, 2017
I went to buy an used E class. Found one that looked good and put down a "Fully refundable" 500$ deposit on my credit card. But, ended up buying another car. Asked for the money back and they just won't give it back to me. I had to resort to asking the credit card company to force a refund at...
Willy A. Replied: Dear K.,We pride ourselves in honesty and integrity. We apologize for you experience. Would you please reach out to me at 201-567-1400 x11214 or . I would like to have an opportunity to personally apologize to you and discuss your experience with us. Thank you in advance for your time.Sincerely,Willy AramayoClient Relations Manager
Cars.com Review
- April 23, 2017
Left by Sandra K.
This is my fourth Mercedes with Benzel and Busch. My sales person Gionvanni is the best. He is patient and always available for questions and concerns.
Willy Aramayo Replied: Hello Sandra Kemp, Thank you so much for your patronage. Thank you for your fourth vehicle with us. We will pass along the message to Giovanni. Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- April 20, 2017
I have been a customer at Benzel-Busch for many years and the service and sales departments are exceptional. I have previously owned BMW and Audi, but the experience at Benzel has made me a customer for life.
Benzel-Busch Motor Car Replied: Dear frankc, Thank you for giving us an opportunity. Welcome to the family!! Sincerely, Willy Aramayo Client Relations Manager
Yelp Review
- April 20, 2017
I did not have the Yelp when I purchased my car back in 2013, but now that I do I will review this lovely car dealer !! I came here because it is closer to my home than a lot of dealers and I knew from my son-in-law that this dealer is one of the best and biggest in the state, and he was right !! I...
Cars.com Review
- April 19, 2017
Brought the car in to have the suede seat inserts cleaned. They did a total detail and the car looks great. Customer service rep Bob Berg was very professional, got me in a loaner quickly, and had the car ready when promised. Overall a great experience with the Benzel service team
Willy Aramayo Replied: Hello Bob Mueller, We are happy that you had a great experience at Benzel-Busch! We will pass on your kind words to Bob Berg. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- April 17, 2017
Left by Toni F.
Jay Lee was exceptional This is my 4th car from him and he keeps getting better with regard to responsiveness, making sure I'm pleased with my decisions and making the process simple. He even went above and beyond, by locating a car for me that is better than the one I had ordered- He's the MAN!
Willy Aramayo Replied: Hello toni fay, we are so happy to know that you received great service from Jay Lee! We will pass on your kind words to Jay. Thank you for the review and congratulations on your 4th car!
DealerRater Review
- April 16, 2017
Service excellent as usual. Everything taken care of. The delivery of the car went efficiently as always, John Myer always does a good job and is an asset to Benzl Bush.
Benzel-Busch Motor Car Replied: We are happy to hear that the delivery of the car was efficient. Thank you for recognizing John Meyer and thank for being a valued customer. Thank you, Willy Aramayo Client Relations Manager
DealerRater Review
- April 15, 2017
The service at Benzel-Busch is outstanding.My service adviser was Chris Iseman. Chris is on every aspect of the service experience.He is very thorough in finding out any issues beyond the normal service. During the day he advises you of the progress of the service as well as any problems that might...
Benzel-Busch Motor Car Replied: Dear Howard Wiener, Thank you for expressing your thoughts about Chris Iseman. We appreciate your feedback and business. We will make sure we pass along the message to him and the rest of the team. Kind Regards, Willy Aramayo Client Relations Manager
Yelp Review
- April 13, 2017
No no no. The worst. No, I am not buying my car here. I never walked out from a dealership feeling so disgusted. Way to treat your customer. This review is solely from an interaction I had with one particular salesperson.
Willy A. Replied: Hello Rachel L.,I am sorry you had a bad experience with your sales person. I was not able to pull any information from you. Would you please reach out to me at 201-567-1400 x11214 so we can discuss the details of your experience. You can also reach me at . Thank you in advance for your time.Willy AramayoClient Relations Manager
DealerRater Review
- April 12, 2017
Louis Gallo is excellent. He is the best sales man I've ever dealt with... He makes every effort to satisfy the customer and this is why I came back a second time. I love my new lease. Thank you so much Louis Gallo keep doing a great job ;)
Benzel-Busch Motor Car Replied: Hello G. Santos, We are very happy to know that you had a great experience with Louis Gallo! I will pass on your kind words to Louis. Thank you for your review and congratulations on your new lease!
DealerRater Review
- April 07, 2017
great, courteous , extremely friendly , they ordered the part from Germany, fixed the problem, I couldn't be happier with the result, my experience could not be any smoother. ask for Frank.
Benzel-Busch Motor Car Replied: Hello omar omar, we are very pleased to know that you received great service! Thank you for your kind review.
Cars.com Review
- April 05, 2017
I was very satisfied with my sales rep, Lino and everyone we came in contact with. We were turning in one car and getting a new lease.
Willy Aramayo Replied: Hi Ron, we are thrilled that you had a good experience with Lino! Thank you for your kind review and congratulations on your new lease.
Cars.com Review
- April 05, 2017
The salesman was perfect, he knew what I wanted and delivered a excellent price
Willy Aramayo Replied: Hello Gary Jr, We are so glad you had a super experience at Benzel-Busch! Thank you for your kind review and we hope to see you again in the future.
DealerRater Review
- April 05, 2017
My service representative was exceptional name is Bob I was just a little disappointed that the radio was as expensive as it was and that I trade in I felt was almost insulting but all in all the car came back in perfect condition and I'm very happy with my service.
Benzel-Busch Motor Car Replied: Hello Paul Bogosian III, we are glad you were happy with your service at Benzel Busch! Thank you for your great review.
Cars.com Review
- April 04, 2017
Excellent service and very timely. I will definitely use this service again. The car was as expected.
Willy Aramayo Replied: Hi Michael Marinuzzi, we are very happy that you received great service! Thank you for your review.
DealerRater Review
- April 04, 2017
I HAVE BEEN A LOYAL CUSTOMER TO BENZEL BUSCH SINCE 1985, JOE HERMAN IN MANAGEMENT, PAT CAPASSO IN SALES, ARE THE BEST.WOULD NEVER SHOP A MERCEDES ANY PLACE ELSE.
Benzel-Busch Motor Car Replied: Dear Paul Assenza, Thank you so much for being with us since 1985. We appreciate your comments. Sincerely, Willy Aramayo Client Relations Manager
Cars.com Review
- April 02, 2017
Fantastic job by Benzel-Busch MB.. Great Price on New Car and no hassle ( financing and trade-in ).. again Excellent dealership. AMG GLE43C
Willy Aramayo Replied: Hello David Kim, we are so glad that you had a great experience at Benzel-Busch! Thank you for your kind review and we hope to see you again in the future.
Cars.com Review
- March 31, 2017
The service was great as usual. I have been a customer for over thirty years and never had a complaint. The sales person and the service people have always been kind and professional.
Willy Aramayo Replied: Hello Calvin E. Browne, we are so glad you had a wonderful experience at Benzel-Busch. Thank you for being a loyal customer for over thirty years! Thank you for your kind review and we cant wait to see you again.
Cars.com Review
- March 30, 2017
very good. loaner car avail. short wait. polite service.
Willy Aramayo Replied: Hi NIng Yang, thank you for your kind review. We are glad you had a good experience ! We hope to see you again in the future.
Cars.com Review
- March 29, 2017
Left by Stephen K.
Great buying experience. Nancy was incredibly informative and helpful. She got me into a car that exceeded my expectations at a great price.
Willy Aramayo Replied: Hello Stephen Katz, we are so happy that you had a great buying experience! We will pass on your kind words to Nancy. Thank you for your review and we hope to see you again in the future.
Cars.com Review
- March 29, 2017
Exceptional,everyone was very professional and very curtious,it was a pleasure,"Great Staff", Thank You.
Willy Aramayo Replied: Hi Guillermo Bringas, we are so glad that you received great service! Thank you for your kind words and review.