DealerRater Review
- December 16, 2018
Blew out a tire on the NJ Turnpike on a Saturday afternoon. Called ahead to let them know i was coming in for repair, told them i didnt have a lot of time, and they turned me around with a new tire in under an hour - on a Saturday. Remarkable. Thank you!!!
DealerRater Review
- December 16, 2018
Great service great Communication, Great patience representing the Benzel Bush Corporation with showing the new features of the C3 hundred Mercedes Benz .Thank you very much
DealerRater Review
- December 15, 2018
I can give nothing short of 5 stars to Jim Scott of Benzel-Busch Motor Car in Englewood, NJ. This was my first Mercedes I have had the privilege of driving and Jim Scott made the entire experience exceptional. Thanks Jim! Peter C. Marron, Jr. 201-819-6579 pcmarronjr@aol.com
DealerRater Review
- December 14, 2018
Exactly as expected. Entire team turned what could have been a negative experience into a memorable one. Service adviser really knew how to make my wife & I feel welcomed!
Cars.com Review
- December 13, 2018
Left by Javier C.
everybody was very friendly , they were trying always to help you , never pushy ,neither bossy ,only explaining differences in the cars and programs to purchase
DealerRater Review
- December 13, 2018
Left by Steven G.
very attentive salesman, knowledgeable, and easy to deal with Steven and staff made the car buying purchase effortless and he was on point with everything he promised
Benzel-Busch Motor Car Replied: Hello sgaitman, we appreciate your kind words and review!
DealerRater Review
- December 13, 2018
Service experience also 5 stars all excellent assistance and pleasant David T was much helpfull overall with my Entire experience from beginning with Peter & Joseph phenomenal definitely will recommend!!
Benzel-Busch Motor Car Replied: Hello Betsyrc, we appreciate your kind words and review!
Cars.com Review
- December 13, 2018
Left by Maryann S.
It's always a pleasure to go to this dealership for service.
DealerRater Review
- December 12, 2018
From drop to pick all attendants greeted me warmly and explained the process in a courteous, respectful and professional.I was kept informed with progress and ultimately service was completed in the time promised.
Benzel-Busch Motor Car Replied: Hello vicannel10, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- December 12, 2018
Two cars in for service this week- crazy at work because of year end deadlines. Frank Armando took charge and made it easy. Pleasant, professional and extremely knowledgable---resolved an outstanding issue with ease. Juan Delgado worked his magic in the lot. I am extremely appreciative of their...
Benzel-Busch Motor Car Replied: Hello Gracie, we appreciate your kind words and review!
DealerRater Review
- December 11, 2018
I have had very good service by Mr.Ming and his team in Englewood, NJ. SO, I REALLY appreciate it. But I also have had a bad experience with sales department 3 years ago. That's why I went to Long Island City to buy the car.
Cars.com Review
- December 11, 2018
I was given a lovely loaner although there was a misunderstanding. I was told when I made the appointment that the service and recall repair would take two hours. Upon arrival, I was told I would have to return the following day. I was able to do that without a problem, but there should be a...
Yelp Review
- December 08, 2018
Went there many years ago to buy my first MB. One of their crusty sales guys told me to "come back with my father or husband"...??!!! Had I not been with a friend who heard him -- I don't think I would have believed my own ears. Would never, ever, EVER go back there. Manhattan or Nanuet for me!
Willy A. Replied: Hello Kathy F.,I am so sorry to hear about your experience. I would like to get more information about the sales representative that assisted you. Our goal is to make this the easiest buying experience for you. At your convenience please reach out to me at 201-567-1400 x11214 or you can email me at . Once again, I apologize for way you were treated. Sincerely,Willy AramayoClient Relations Manager
Cars.com Review
- December 06, 2018
Benzel-Busch is a exceptional dealership. They are very professional, very knowledgeable, very helpful.
Willy Aramayo Replied: Hello Catherine, we appreciate your kind words and review!
DealerRater Review
- December 06, 2018
Kathy is so knowledgeable and helpful. Because of her and Victor the process was so smooth and perfect. Any question I had she knew the answer. I was really impressed. Thank you!!!!
Benzel-Busch Motor Car Replied: Hello truman123, we appreciate your kind words and review!
DealerRater Review
- December 06, 2018
Salesman Louis Gallo helped my wife and I choose the best car for our family. He walked us through the process like a true gentleman and master of his craft. You have gained a customer and friend for life. Thank you Lou!
Benzel-Busch Motor Car Replied: Hello Tkeller517, we appreciate your kind words and review!
Cars.com Review
- December 06, 2018
We are repeat customers at Benzel Busch in Englewood NJ and leased GLC after GLK. Awesome dealer and agent (Jay Lee). Hope to return after lease ends.
Willy Aramayo Replied: Hello KL, we appreciate your kind words and review!
Cars.com Review
- December 06, 2018
Exceptional all the way - right form the time I made contact with the sales agent about the vehicle to driving away with the new vehicle. Thank you !!
Willy Aramayo Replied: Hello nk20, we appreciate your kind words and review!
Cars.com Review
- December 05, 2018
Change my summer tires to winter tires. Always have the best services & always take my car to this dealer because they seem to know who I am.
Willy Aramayo Replied: Hello Garth Brown, we appreciate your kind words and review!
DealerRater Review
- December 04, 2018
My experience at Benzel Busch especially with my salesperson Lino Cascardi has always been wonderful. Our family has been purchasing cars from Lino for many years and will continue to do so. Can't say enough good things about Lino! Everyone at the dealership is friendly, professional.
Benzel-Busch Motor Car Replied: Hello PatJuillet, we will pass on your kind words to Lino. We appreciate your review!
Cars.com Review
- December 03, 2018
Service Advisor David and Service Staff was exceptional.
Willy Aramayo Replied: Hello William Flemm, we appreciate your kind words and review!
Cars.com Review
- December 02, 2018
Left by Ann A.
I was confident with the servicing experience here. Timely, efficient, quality work, dependable and trustworthy. Quality parts. I am confident that my car will continue to run smoothly on my long commute on difficult roads during the winter because of this quality servicing
Willy Aramayo Replied: Hello Anna, we are so glad to hear that you received great service at Benzel-Busch. We appreciate your kind words and review!
Cars.com Review
- December 02, 2018
Fantastic service experience! Scott Bateman was excellent in providing updates and progress of my service.
Willy Aramayo Replied: Hello Buddy, we are so glad to hear that you had a fantastic service experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- November 30, 2018
Service Rep was told that I was in hurry. Totally responded to this info and expedited. Had loaner car in my hands within f5 min. with all paperwork completed. Service rep was Min Kim. A+
Willy Aramayo Replied: Hello Howard L Pear, we appreciate your kind words and review!
DealerRater Review
- November 30, 2018
Lou Gallo went beyond what one might expect a salesman would do to find the auto we wanted. He was so dedicated to customer satisfaction and we greatly appreciate his interest in achieving such a high level. Thank you Lou! You are a rare commodity and a great asset to Benzyl Busch Mercedes Benz..
Benzel-Busch Motor Car Replied: Hello Vjpope, we appreciate your kind words and review!
DealerRater Review
- November 30, 2018
Benzel-Busch's excellence is mainly thanks to the great people that work there. We've been buying cars from Larry Nash there, and having them serviced through our advisor Chris Iseman, for DECADES. They always make everything super easy and treat us like gold.
Benzel-Busch Motor Car Replied: Hello sswnewyork, we appreciate your kind words and review!
DealerRater Review
- November 30, 2018
My service advisor Scott Bateman reviewed my GLEs service history with me and asked if there was anything else he should know. Based on our conversation Scott got my car immediately in for service and I had it back and washed in under two hours. Scotts professional demeanor and friendly attitude is...
Benzel-Busch Motor Car Replied: Hello AgentEd, we will pass on your kind words to Scott. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- November 29, 2018
This is a great dealership. All the people there are nice and friendly and they make you feel comfortable.
Willy Aramayo Replied: Hello Dee, we appreciate your kind words and review!
Cars.com Review
- November 29, 2018
Left by Althea S.
My sales person was exceptional, professional, and knowledgeable of vehicles
Willy Aramayo Replied: Hello Althea salmon, we appreciate your kind words and review!
DealerRater Review
- November 29, 2018
I brought my car as per a safety recall. Replacement of driver-side airbag and front passenger airbag was done on time. I've got my car after the service in a clean condition along with recommendations based on a complementary multipoint inspection. Thank you for the service.
Benzel-Busch Motor Car Replied: Hello vladimir, we appreciate your kind words and review!
DealerRater Review
- November 29, 2018
I highly recommend. Michael Hill, Katherine Zagula and Joanne were exceptional in their professionalism and courtesy. I am very happy with my new vehicle from M
Benzel-Busch Motor Car Replied: Hello Auntann04, we appreciate your kind words and review!
DealerRater Review
- November 28, 2018
I been visiting this dealer for almost 4 years and I love it, the staff is very friendly and attentive and the most important thing FAST , highly recommend ........
Benzel-Busch Motor Car Replied: Hello Jennifer21, we appreciate your kind review and we can't wait to see you again in the future!
Cars.com Review
- November 28, 2018
Left by Seth G.
Overall it was a very pleasurable experience. Giovanni was wonderful!
Willy Aramayo Replied: Hello Seth Gross, we are so glad to hear that you had a pleasurable experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- November 27, 2018
Left by Rufus N.
Return process superb Customer care service awesome Waiting area excellent Receptionist great Refreshments while waiting is endless Sales person, Lou Gallo was extremely perfect for the job
Willy Aramayo Replied: Hello Rufus Nagbe, we appreciate your kind words and review!
DealerRater Review
- November 27, 2018
I had to bring my Smart EQ in for service when a maintenance light went on unexpectedly. The team at Benzel-Busch could not have been more accommodating. They brought me right in, gave me a ride home, and kept my car long enough to fully investigate the issue. Super fantastic team.
Benzel-Busch Motor Car Replied: Hello Mike R, we appreciate your kind words and review!
Yelp Review
- November 27, 2018
The service I received was efficient and very professional. I arrived and my loaner was ready as I dropped off my vehicle. The lounge is very nice and clean. The staff was amazing they attended me very well. Thank you to Frank Armando for providing me with exceptional service. I will definitely...
DealerRater Review
- November 26, 2018
Thankfully I have the wheel insurance with these terrible roads in the North East. After losing air pressure in my front left tire, I brought the car in for what seemed to be a bad tire, it turned out I cracked the wheel. Not sure how it happened, but the guys at Benzel Busch, identified the issue...
Benzel-Busch Motor Car Replied: Hello spencer12, we appreciate your review!
DealerRater Review
- November 25, 2018
I had the most amazing experience at Benzel Bush Mercedes in Englewood NJ. Joseph Herman and Joseph Simsek are The best. Thank you so much for all your hard work. I appreciate everything what You have done for me. Thank You.
Benzel-Busch Motor Car Replied: Hello Lukas, we appreciate your kind words and review!
Cars.com Review
- November 22, 2018
The service was quick and easy practically no waiting and a loaner car was provided as well.
Willy Aramayo Replied: Hello Howard M, we appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- November 21, 2018
Left by Dora N.
Great Experience! Lamont made the buying process very easy and seem less. I would recommend anyone thats buying anew Benz to Lamont at Benzel Busch
Willy Aramayo Replied: Hello Dora Nixon, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- November 21, 2018
Left by Antonio L.
Dealer was ready for my vehicle first this as I scheduled. They prepared work order as indicated in appointment schedule and priced service exactly as discussed on phone along with discount service coupon. Benzel Busch has always been forthright and honest when it comes to service and price. The...
Willy Aramayo Replied: Hello Antonio Lechich, we appreciate your kind words and review!
Cars.com Review
- November 21, 2018
I had the best experience in this dealership. Shout out to Jim Scott for all the assistance.
Willy Aramayo Replied: Hello Allan Renier Mendez, we are so glad to hear that you had the best experience at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- November 21, 2018
I had a mechanical problem and showed up without an appointment. I had to leave the car for at least a day, had several appointments and had no practical travel alternatives. Although all loaner cars had been allocated they managed to find a vehicle for me.
Benzel-Busch Motor Car Replied: Hello Drive Happy, we appreciate your review!
DealerRater Review
- November 21, 2018
Always willing to do anything possible for the best experience each visit. This was a service appointment with a loaner car. Text message notification let me know the car was done the same day!
Benzel-Busch Motor Car Replied: Hello Jefferson725, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- November 21, 2018
From start to finish, Lou made sure that I was well-informed of my options and was very patient as I weighed my purchase decision between Mercedes and other brands. He did not pressure us, which showed his confidence in the product. He has raised our standards for all future purchases - although I...
Benzel-Busch Motor Car Replied: Hello CynO, we are so glad to hear that you had the best car buying experience with Lou Gallo. We appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- November 20, 2018
I have been servicing my '99 C280 sport here since I purchased it from you about 20 years ago. My service advisor since the beginning has been Chris Iseman. He is a gem - knowledgeable, professional, smart, organized, a good communicator and an excellent representative of the company. You should be...
Benzel-Busch Motor Car Replied: Hello Kate nyc, we appreciate your kind words and review!
DealerRater Review
- November 20, 2018
The dealership takes care of clients needs. They attended and verified the services needed. respectful. I can recommend the people and the dealership to friends and family.
Benzel-Busch Motor Car Replied: Hello rico, we appreciate your kind words and review!
DealerRater Review
- November 20, 2018
Quick and courteous service. Doug was extremely knowledgeable and helped me pick out the best vehicle for me. Im a little surprised that Smart would only sell electric vehicles with such a limited range. This is why I bought a gas model. Smart needs to get their electric range up to 300 miles if...
Benzel-Busch Motor Car Replied: Hello rcazwell, we appreciate your kind words and review!
DealerRater Review
- November 18, 2018
The best part of my experience is that I walked in the dealership on Monday 2pm and picked up my car the next day by 2 pm , that was excellent service , thank you to my sales advisor Richard Palm
Benzel-Busch Motor Car Replied: Hello Mellitto, we will pass on your kind words to Rich. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- November 17, 2018
Good timely and personal service. Routine service work was performed and need for additional work needed was well explained. Unfortunately, due to lack of available parts, replacing the two airbags which were subject to the massive multi-manufacturer recall took about two years. I realize this...
Benzel-Busch Motor Car Replied: Hello Jack Murphy, we appreciate your kind review !
DealerRater Review
- November 16, 2018
Best Visit of my life, I highly recommend this dealership to anyone!! The experience was phenomenal. I had absolutely the easiest and best car buying experience out of any place Ive been too.
Benzel-Busch Motor Car Replied: Hello Tom Fernandez m60, we are so glad to hear that you had an amazing experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- November 15, 2018
Bought a used truck from this dealer. They wanted make a deal and the process was amooth
Willy Aramayo Replied: Hello Rob, we are so glad to hear that you are very happy with your purchase. We appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- November 15, 2018
Customer service tech rep excellent. Work completed on time.
Willy Aramayo Replied: Hello Max van der Linden, we appreciate your review!
DealerRater Review
- November 15, 2018
I was greeted warmly within 2 minutes afterI arrived late for my appointment. I waited in a pristine lounge with quality refreshments. I was able to see my car being worked on and I was updated with the progress. The maintenance and wash was completed in less than hour! Exceptional experience!
Benzel-Busch Motor Car Replied: Hello Wisdom, we appreciate your kind words and review!
DealerRater Review
- November 15, 2018
The entire staff at Benzel Busch is exceptional in every aspects of exceeding customers' expectations. The Service Department is the best I've ever used.
Benzel-Busch Motor Car Replied: Hello Mac B., we appreciate your review and we hope to see you again in the future!
DealerRater Review
- November 15, 2018
Left by Dan F.
I brought my GLA250 in for the first service. The service was great, all questions were answered. The reason I chose Benzel-Busch was its service reputation, and they came through nicely.
Benzel-Busch Motor Car Replied: Hello danf, we appreciate your kind words and review!
DealerRater Review
- November 15, 2018
This was my first experience dealing with Tim in the service department and he did an excellent job taking care of my service needs. I was however sorry to learn that Jonathan Fleishman had left your employ. I had a long relationship with him and hope to establish a similar rapport with Tim.
Benzel-Busch Motor Car Replied: Hello password, we appreciate your kind words and review!
Cars.com Review
- November 15, 2018
Left by Howard S.
Benzel Busch is the Best! Whether it is for service or purchasing a new car, my experiences have always been first rate. I recently purchased a 2019 C-300. Everyone on the sales team were very professional, knowledgeable and receptive to my concerns. My sales person (Lino Cascardi) and his...
Willy Aramayo Replied: Hello Howard Sheikowitz, we appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- November 14, 2018
Tim, my service writer is excellent. Everyone at the dealership was excellent.
Willy Aramayo Replied: Hello Mrs. Rosemary Casagrande, we appreciate your kind words and review!
DealerRater Review
- November 14, 2018
Left by Frankie C.
Amazing Expirience From beginning to end the service and attention was truly amazing. The best Experience ever for buying the car. I would recommend anybody to buy a car here.
Benzel-Busch Motor Car Replied: Hello bigbo260@me.com, we appreciate your kind words and review!
DealerRater Review
- November 14, 2018
For those who find the purchasing or leasing of a car to be a euphoric experience - your DNA warrants inspection. Mere mortals such as myself, find car acquisition to be as stressful as waiting for one's accountant to determine overdue tax payments. Well, at Benzel-Busch, my leasing of a Mercedes...
Benzel-Busch Motor Car Replied: Hello martinweinstein18, we appreciate your kind words and review!
Cars.com Review
- November 14, 2018
Attentive and responsive to details Pleasant and clean waiting area Service agent very helpful in getting a loaner
Willy Aramayo Replied: Hello David, we appreciate your kind words and review!
DealerRater Review
- November 13, 2018
the process is very convenient and simple and the valet is great and very convenient for me. The follow up for this survey is way too much however. I was on vacation and felt bombarded with requests to fill out the survey.
DealerRater Review
- November 13, 2018
There was great service from the car sales man and the product specialist. Very informative good communication and very friendly service. Every effort was made to be flexible and take his time by Orlando and the product specialist.
Benzel-Busch Motor Car Replied: Hello Cargal, we appreciate your kind words and review!
Yelp Review
- November 13, 2018
For those who find the purchasing or leasing of a car to be a euphoric experience - your DNA warrants inspection. Mere mortals such as myself, find car acquisition to be as stressful as waiting for one's accountant to determine overdue tax payments. Well, at Benzel-Busch, my leasing of a Mercedes...
Cars.com Review
- November 12, 2018
Left by Louis D.
As always a pleasure to do business with Benzel team
Willy Aramayo Replied: Hello Louis DeMarino, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- November 12, 2018
The service and wait-time was what I had expected. My dealing with Benzel - Busch has always been very positive. The customer service staff provide good service and kept me updated during the entire process.
Benzel-Busch Motor Car Replied: Hello Fred C, we appreciate your kind words and review!
DealerRater Review
- November 11, 2018
Scott Bateman was amazing. That was the smoothest and fastest I have even been in and out for service. He was polite and efficient. Made it such a pleasure!
Benzel-Busch Motor Car Replied: Hello AnnaP, we appreciate your kind words and review!
Cars.com Review
- November 10, 2018
Very clean and helpful facility beyond over the moon and excited to deal with thank you so much
Willy Aramayo Replied: Hello Conkling, we appreciate your kind words and review!
DealerRater Review
- November 10, 2018
David Nieves, our service manager was excellent. He was professional, prompt and thoughtful! His service was stellar! My car was in the shop for three days and he kept me up to date via text messaging and had my car ready in less than 30 minutes the morning of pick up!
DealerRater Review
- November 10, 2018
Great service team with clear communication throughout the process. All work was neat and I watched as service progressed from comfortable lounge area. A wonderful experience!
Benzel-Busch Motor Car Replied: Hello Ll, we appreciate your kind words and review!
Cars.com Review
- November 10, 2018
Left by Maria M.
Our experience with Lamont Saunders was exceptional!! He is both courteous and knowledgeable.
Willy Aramayo Replied: Hello Maria Maceri, we appreciate your kind words and review!
DealerRater Review
- November 09, 2018
David Nieves was our Service Manager at our last service visit. David was not only professional and prompt, his attention to detail and white glove service was exceptional. He used text messaging to keep me posted on my service which took a few days. He had my car washed and ready for pick up when I...
Benzel-Busch Motor Car Replied: Hello Grace, we will pass on your kind words to David. We appreciate your kind words and review!
DealerRater Review
- November 09, 2018
Salesmen were very friendly and made the car buying experience stress free. Corresponded to questions via text or email promptly. Made purchase very comfortable and smooth, not pushy at all. Would recommend to a friend or family member.
Benzel-Busch Motor Car Replied: Hello Clrswts, we appreciate your kind words and review!
DealerRater Review
- November 09, 2018
The attendants were very courteous when I arrived at the service center. Then David Tangen was very helpful and friendly and explained the service very clearly. When I came to pick up my car, he was again very helpful.
Benzel-Busch Motor Car Replied: Hello DSA1, we appreciate your kind words and review!
DealerRater Review
- November 09, 2018
I was taken care of immediately upon my arrival. Dave was as courteous, efficient and helpful as he has always been to my husband and me.
Benzel-Busch Motor Car Replied: Hello Barbara C, we appreciate your kind words and review!
Cars.com Review
- November 07, 2018
The quality of the service is always exceptional. Every one is friendly, knowledgeable and professional. Its a delight to do business with you!
Willy Aramayo Replied: Hello Raul Ruiz, we appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- November 07, 2018
I called and made an appointment to drop off my vehicle for maintenance and I asked for a loaner. I was told on the phone that my request and appointment were scheduled. Once I arrived the attendant could not see my appointment or my request for a loaner. It took several people to finally see my...
Cars.com Review
- November 07, 2018
Excellent Customer Service and Excellent Service and Repair! Very Professional and Friendly Atmosphere.
Willy Aramayo Replied: Hello Lawrence Saia, we appreciate your kind words and review!
DealerRater Review
- November 07, 2018
The sales staff were very professional, friendly, & patient. Rafael was welcoming and offered a no pressures sales environment. He is absolutely knowledgeable of the MB Brand product, vehicles, technology & equipment packages available. He took his time , showed us many vehicles & individual...
Benzel-Busch Motor Car Replied: Hello David C, we will pass on your very kind words to Rafael and to the whole staff. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- November 07, 2018
The staff was very professional and friendly. They made It very easy to make a decision and to buy something within my means , the whole process was very easy fast and efficient
Benzel-Busch Motor Car Replied: Hello Carlos03, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- November 07, 2018
This dealership has an excellent service department. They always go above and beyond, and most importantly, they fix the issue in a timely manner. My service manager Dave Tangen was excellent. He even helped me transfer my personal items from my loaner car into my car when the service was...
Benzel-Busch Motor Car Replied: Hello kenbruno, we appreciate your kind words and review!
DealerRater Review
- November 07, 2018
Soccio. Was very good at customer service He understood our concerns and a very favorable outcome...................He was great at customer service would deal with him anytime
Benzel-Busch Motor Car Replied: Hello Brenny, we appreciate your kind words and review!
Cars.com Review
- November 06, 2018
Left by Maria N.
Able to get an appointment same day! Appreciated great customer service.
Willy Aramayo Replied: Hello Maria Nolan, we appreciate your review and we hope to see you again in the future!
Cars.com Review
- November 06, 2018
An excellent service. We just went to look at the car with my husband and we ended up buying the car.
Willy Aramayo Replied: Hello From Queens, NY, we appreciate your kind words and review!
Cars.com Review
- November 06, 2018
David Tangent did a great job of making the experience easy. I truly appreciate his effort Thanks
Willy Aramayo Replied: Hello Jim Adler, we appreciate your kind words and review!
Cars.com Review
- November 04, 2018
great service, however, I think because I have an older model (2008, which I purchased in 2012 there as a pre-owned) they don;t deliver back as clean as they would another newer model.. but otherwise service is great..
Willy Aramayo Replied: Hello Judie Sico, we appreciate your review!
DealerRater Review
- November 04, 2018
We are very satisfied with the service we received at Benzel Busch. Giovanni Barbaro was exceptionally good at walking us through the options and tailoring our selection to what mattered most to us. The experience was not pushy, pressured or rushed to a conclusion. I would recommend Giovanni...
Benzel-Busch Motor Car Replied: Hello UES couple, we appreciate your kind words and review!
Cars.com Review
- November 02, 2018
Like for my 20 past years the service department is top notch. Even if I dont get my car from that dealer ship I always take it there because of staff And Sossio.
Willy Aramayo Replied: Hello Joe, we appreciate your kind words and review!
Cars.com Review
- November 02, 2018
Mr. Bateman was very professional and did a great job of getting me in and out.
Willy Aramayo Replied: Hello Frank Rizzo, we appreciate your kind words and review!
DealerRater Review
- November 02, 2018
Peter Poliandro was a great seller man and the general manager same, thanks for all. I hope that in the future we will maintain the same spirit.
Benzel-Busch Motor Car Replied: Hello pguillermora, we appreciate your kind words and review!
Cars.com Review
- November 01, 2018
Chris Iseman was patient thorough and very kind! He made my service very easy
Willy Aramayo Replied: Hello Irene FischlDeak, we appreciate your kind words and review!
Cars.com Review
- November 01, 2018
Best experience ever!!! Best dealership and best sales person ever !!! Truly experienced in what they are doing and excellent customer service . Very profesional! Five stars. I have never had this kind of car buying experience before and I have purchased 7 already from different dealerships which it...
Willy Aramayo Replied: Hello Evaldo, we are so glad to hear that you had the best experience at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- November 01, 2018
The service appointment was easy to make; the advisor knew why the car was brought in and I was out quickly in the loaner. The bill was sent and I could checkout on my phone before I returned for pick up which was convenient.
Benzel-Busch Motor Car Replied: Hello JerseyJohn, we appreciate your kind words and review!
DealerRater Review
- November 01, 2018
They pick my car up and returned it to me which was a great help. Tim advised me every step of the way what needed tobe done a d the cost, so there were no surprises. Couldnt have been more helpful. Much appreciated.
Benzel-Busch Motor Car Replied: Hello Glinda93, we appreciate your kind words and review!
DealerRater Review
- November 01, 2018
Very smooth transaction including the trad-in process. Very knowledgable rep. Joseph showed me all the options I had with the trade in. There was no need to second guess and guided me to the right direction.
Benzel-Busch Motor Car Replied: Hello Serdarburak, we appreciate your kind words and review!
DealerRater Review
- November 01, 2018
Most of people say this DEALER branch is excellent service, very nice, very clean, and care for every customers! That's why I bought truck here and always coming back here for any kind of reason, issues or just stop by say HELLO! I LOVE IT! 200% excellent!!!! Thank you!
Benzel-Busch Motor Car Replied: Hello Katiejung, we appreciate your kind review and we can't wait to see you again in the future!
DealerRater Review
- November 01, 2018
I had a great experience from start to finish! Couldnt have asked for a better client experience. I would recommend anyone to Benzel Busch.
Benzel-Busch Motor Car Replied: Hello Lcorrales79, we appreciate your kind words and review!
Cars.com Review
- October 31, 2018
Great service . Purchased the car here and always get service here. Friendly and helpful
Willy Aramayo Replied: Hello Mr. Liu, we appreciate your kind words and review!
Cars.com Review
- October 31, 2018
Jay Lee is excellent sales person when ever we need it He is always try to his best.
Willy Aramayo Replied: Hello Hyuk K. Kwon, we appreciate your kind words and review!
DealerRater Review
- October 31, 2018
A very satisfying experience with service technician explaining every detail in a polite and courteous manner. Wait time was less than 45 minutes, spent in comfortable waiting room, with area away from tv for reading undisturbed. Great cappachino machine-really good coffee! Only dealer I know of...
Benzel-Busch Motor Car Replied: Hello Nydrummer18, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- October 31, 2018
This is the 4th Smart Car for me and my family's 8th Smart Car that we get from Benzel-Busch in Englewood. That should say everything!
Benzel-Busch Motor Car Replied: Hello Smart4Me, we appreciate your kind words and review!
Cars.com Review
- October 30, 2018
Have been visiting this specific for quite a while already and have always had an amazing experience. Theyre very punctual and responsible. Glad to have benzel Busch near my home.
Willy Aramayo Replied: Hello Gian guidos, we appreciate your kind words and review!
Cars.com Review
- October 28, 2018
Left by Rosanna A.
Everything was excellent. All the attendants are very polite and the agents are most helpful and knowledgeable.
Willy Aramayo Replied: Hello Rosanna Arcieri, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- October 28, 2018
My experience was great! My car was in for body work and now looks brand new again. Thankful to Neil, Elizabeth and the whole team. The work was fast and I was able to be back in my car in less time than I thought. So nice working with this team!
Benzel-Busch Motor Car Replied: Hello Reecie01, we appreciate your kind words and review!
DealerRater Review
- October 28, 2018
Excellent dealership, facility clean service advisor very professional, car given back to me in excellent condition, Ill recommend this facility to my friends and family
Benzel-Busch Motor Car Replied: Hello Happycustomer, we appreciate your kind words and review!
Cars.com Review
- October 27, 2018
Left by Angelo C.
I have my car serviced and I was told all that had been checked, periodic I was informed the time that it need to do so, and they also specified how it's important to keep the car in good running order that prolong the life of the, I really appreciated all the information and the update they...
Willy Aramayo Replied: Hello Angelo Coppola, we appreciate your kind words and review!
DealerRater Review
- October 27, 2018
Always very helpfull and courtious. Every one is friendly and spare no time to help out of their way besides I lv u r coffee machine
Benzel-Busch Motor Car Replied: Hello Rum70, we appreciate your kind words and review!
Cars.com Review
- October 26, 2018
Left by Anthony L.
The service and team at Benzel-Busch are top notch. We were already Mercedes Benz leasers and were considering looking around. We went to several other makers and ultimately came back to Benzel-Busch because their service and offers are not like any other. They have a lifetime member out of us.
Willy Aramayo Replied: Hello Anthony Lopez, we appreciate your kind words and review!
DealerRater Review
- October 26, 2018
Wonderful Experience from beginnig to end! Our family has 4 Mercedes and been with this dealership for 25+ years. Would highly recommend to everyone. Thank you.
Benzel-Busch Motor Car Replied: Hello Barbara M., we appreciate your kind words and review!
DealerRater Review
- October 26, 2018
Car needed a fairly extensive maintenance ? service . Mr Kim was great about getting the car in and out in one day. to accommodate my boss's schedule.
Benzel-Busch Motor Car Replied: Hello aporemba, we appreciate your kind words and review!
DealerRater Review
- October 26, 2018
I am very pleased with my interaction with Talia. This was my 2nd time I have worked with her and she has worked diligently to make my experience exceptional. I would not exaggerate by saying that she is truly an asset for the dealership.
Benzel-Busch Motor Car Replied: Hello Mb9999, we are so glad to hear that you had the best experience at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- October 26, 2018
We traded in our 2015 ML 350 and upgraded to the GLC 350. Benzel Busch in Englewood and Larry Nash made our experience wonderful throughout this whole process.
Benzel-Busch Motor Car Replied: Hello Lcroft, we appreciate your kind words and review!
Cars.com Review
- October 26, 2018
Brought the car in for an emergency tire repair and was treated with expedited excellent care. Thank you.
Willy Aramayo Replied: Hello DR Carlos, we appreciate your kind words and review!
DealerRater Review
- October 25, 2018
We knew exactly what we wanted and what we wanted to pay. We didn't want to waste time. So we asked the dealer rep (Kathy Zagula) to let us know when she found what we were looking for. We just leased a new GLE 350 - precisely the model, features and exterior and interior colors we had in mind. It...
Benzel-Busch Motor Car Replied: Hello Happy Customer, we appreciate your very kind words and review!
Cars.com Review
- October 25, 2018
Left by Ella D.
Exceptional service, quick, professional, very nice facility
Willy Aramayo Replied: Hello Ella dachenko, we appreciate your kind words and review!
DealerRater Review
- October 24, 2018
Fun experience for daughter. Given good instruction on use of car. All the folks who helped us with this sale were there to cheer her on
Benzel-Busch Motor Car Replied: Hello xxx, we appreciate your kind words and review!
DealerRater Review
- October 24, 2018
David Tangen is exceptional! He is a pleasure to deal with and always accommodating. His goal is simply to please and address every concern.This being the fifth year that I have been dealing with him and his service is exceptional,replete with calls and texts to apprise me of service progress and...
Benzel-Busch Motor Car Replied: Hello Daybahsoo, we appreciate your kind words and review!
Cars.com Review
- October 24, 2018
Love the salespeople here. Love the new car. Love the facilities.
Willy Aramayo Replied: Hello Kelly, we appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- October 24, 2018
Great dealer with good service the always do wherever you ask them to do
Willy Aramayo Replied: Hello Marian, we appreciate your kind words and review!
Cars.com Review
- October 22, 2018
We enjoy working with Larry Nash and the dealership. We have always had a great experience and will continue to use the dealership. No reason to go elsewhere
Willy Aramayo Replied: Hello Kenneth R. Rosenstein, we appreciate your kind words and review! We will pass on your words to Larry.
DealerRater Review
- October 22, 2018
Everyone at the dealership is very friendly and sees to your every needs. The surroundings are extremely comfortable and there is coffee snacks fresh fruit and TV. I
Benzel-Busch Motor Car Replied: Hello jamesrusso, we appreciate your kind words and review!
Cars.com Review
- October 21, 2018
Left by Ann E.
Always so nice. Always honest. They make the whole process easy.
Willy Aramayo Replied: Hello Anne, we appreciate your kind words and review!
Cars.com Review
- October 21, 2018
Left by Peter D.
SERVICE WAS COMPLETED IN A TIMELY WAY I WANTED TO BUY A CAR WHILE I WAITED, HOWEVER, SALESPERSON WAS NOT AVAILABLE.
Willy Aramayo Replied: Hello Peter Dunsay, we appreciate your kind words and review!
Cars.com Review
- October 21, 2018
My salesman Sandros along with the sales manager the finance manager and the associate that showed me the vehicle were all very efficient Santos was very good at communicating any and all of my concerns and negotiations we came to a fair deal although I drove two hours there was no shenanigans and...
Willy Aramayo Replied: Hello Frank A., we appreciate your kind words and review!
Cars.com Review
- October 21, 2018
Left by Heidi R.
Tim did an excellent job start to finish. My only issue was that the dealership never told me that I was reassigned to a new service person and I am not even sure I am reassigned to a new service person. My prior service person Jonathan Fleischman was truly exceptional.
DealerRater Review
- October 21, 2018
I was very impressed with how smoothly your service department worked. I felt that the few people I saw were happy to help and very respectful. I was impressed with the valet service and how the person who checked me in was so friendly and helpful. Even the person who helped me with the loan car was...
Benzel-Busch Motor Car Replied: Hello E350, we appreciate your kind words and review!
Cars.com Review
- October 20, 2018
Excellent service all ways, especially service writer mike kim is great guy help me out problems
Willy Aramayo Replied: Hello Charlire, we appreciate your kind words and review!
DealerRater Review
- October 20, 2018
Benzel Busch might not be the cheapest dealer - but they dont sell cheap cars. I paid a very competitive price for my car, was not pressured or rushed and drove off happy. Aftersale options were offered, and again there was no pressure to buy. Would definitely recommend this dealer.
Benzel-Busch Motor Car Replied: Hello Eilat59, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- October 20, 2018
Left by Stavro S.
Excellent service and paid too much attention to detail. Service advisor was knowledgeable and extremely helpful, professional and polite
Willy Aramayo Replied: Hello Stavro Soussou, we are so glad to hear you received excellent service at Benzel-Busch. We appreciate your kind words and review!
DealerRater Review
- October 18, 2018
I scheduled an appt with Benzel Busch Service to add the illuminated start to my new Mercedes C43 AMG coupe. Unbeknownst to me, my tire had a split in it after only 2 weeeks on the road. John in Service advised that is was no problem to fix while the car was already in for service. In addition...
Benzel-Busch Motor Car Replied: Hello Jbf135050@, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your kind words and review!
DealerRater Review
- October 16, 2018
Very convenient and friendly service. A loaner is always available and they will pick up and drop off your vehicle without hesitation. I truly appreciate their accommodations and friendliness.
Benzel-Busch Motor Car Replied: Hello Stretchdpt, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- October 16, 2018
The entire service team is excellent. From the moment I arrive to the moment I leave, everyone is truly great. They are pleasant, helpful, and accommodating.
Benzel-Busch Motor Car Replied: Hello sas, we appreciate your kind words and review!
DealerRater Review
- October 15, 2018
The overall process and experience was excellent. Joe Simsek was a pleasure to deal with and extremely attentive. The delivery of the vehicle was timely and I was provided with an excellent overview to operate.
Benzel-Busch Motor Car Replied: Hello bc fort lee, we are so glad to hear that you had an excellent experience at Benzel-Busch. We will pass on your kind words to Joseph.
DealerRater Review
- October 15, 2018
Always the best service, however, this time I did express service for the first time. Next time I will get a loaner and leave car.
Benzel-Busch Motor Car Replied: Hello lmarcus343, we appreciate your review and we hope to see you again in the future!
Cars.com Review
- October 15, 2018
I thank Andrew and the team for a timely and professional service.
Willy Aramayo Replied: Hello Naz, we appreciate your kind words and review!
DealerRater Review
- October 13, 2018
Jay Lee is always a pleasure and knowledgeable. Never tries to push you into making a decision that isn't right. This is my fourth lease with him and I hope to continue doing business with him in years to come.
Benzel-Busch Motor Car Replied: Hello Benz 123, we appreciate your kind words and review! We will pass on your words to Jay lee.
Cars.com Review
- October 12, 2018
Left by Andy R.
lino is very professional and courteous as is all the staff a real pleasure
Willy Aramayo Replied: Hello andy raap, we appreciate your review. We will pass on your kind words to Lino.
Cars.com Review
- October 12, 2018
Left by Jeffrey D.
My service was performed in the most professional way. My Service Advisor - David Tangen was exceptional and handled everything for the Service to ensure a good feeling on my part. It was a truly rewarding experience and I will make sure I tell family and Friends who are in the market for a new car...
Willy Aramayo Replied: Hello Jeffrey Delinko, we appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- October 12, 2018
Very easy to work with this dealer and the employees. They run a fantastic operation and I would recommend the dealership to anyone looking for a Mercedes Benz. Overall a great experience.
Willy Aramayo Replied: Hello Bart, we appreciate your kind words and review!
Cars.com Review
- October 12, 2018
Great experience overall. Plenty of inventory to choose from. Sales people made the process as smooth as possible. Have bought many cars from the them in the past and will continue to use them.
Willy Aramayo Replied: Hello Chuck, we appreciate your kind words and review!
DealerRater Review
- October 12, 2018
Left by Daniel G.
A very welcoming crew of people and their more then willing to assist in anyway to improve the shopping experience. I would diffidently recommend this dealership.
Benzel-Busch Motor Car Replied: Hello Daniel Gonsalves, we appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- October 12, 2018
Very nice vehicle. Peter, my sales person was great and easy to work with. Car was prepped perfectly. I highly recommend this dealership. Great experience.
Benzel-Busch Motor Car Replied: Hello suzymollee, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind review and we we hope to see you again in the future!
DealerRater Review
- October 12, 2018
Never disappointed as I expect to have the truly Outstanding Service provided at every visit to Benzel -Busch. Highly recommend this dealership as it it one of the best in the USA!
Benzel-Busch Motor Car Replied: Hello JLC NJ, we appreciate your kind words and review!
DealerRater Review
- October 11, 2018
We have been a repetative customer for years & now our kids are also wanting their Benz from Benzel Busch 👍 its very friendly and comfort Dealership
Benzel-Busch Motor Car Replied: Hello Jigar Shah, we appreciate your kind words and review!
Cars.com Review
- October 11, 2018
Left by Ari S.
Overall very good it is a big dealership and everything is clicking especially Mike Kim
Willy Aramayo Replied: Hello Ari Sandman, we will pass on your kind words to Min Kim. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- October 10, 2018
Left by Isaac B.
Very professional and customer friendly. The service rep was very professional and friendly. The waiting room was very comfortable and clean.
Willy Aramayo Replied: Hello Isaac Brown, we appreciate your kind review!
Cars.com Review
- October 09, 2018
Great buying experience. Truly exceptional. Great service
Willy Aramayo Replied: Hello Mike, we appreciate your kind words and review!
DealerRater Review
- October 06, 2018
Frank Lauro made a real effort to find the model that made my wife and I happy, witch was not easy I wanted big my wife wanted small, Frank found the perfect model and color we both love. Thank you Frank. We will be coming back.
Benzel-Busch Motor Car Replied: Hello Durango3, we appreciate your kind words and review! We will pass on your words to Frank.
Cars.com Review
- October 06, 2018
I had an emergency situation with a message in my car that scared me. They accommodated all the schedule for me drop off the car immediately and have it repaired. They even accommodated a loaner for my needs. The service was done faster than what I expected. And the staff exceeds the excellence...
Willy Aramayo Replied: Hello Mrs. Choi, we appreciate your kind words and review!
Cars.com Review
- October 05, 2018
friendly staff, process of getting through the service is good
Willy Aramayo Replied: Hello glc300 leasee, we appreciate your kind words and review!
Cars.com Review
- October 05, 2018
repair lasted a bit more than expected but outcome was above expectations in terms of extended warranty covering most of the cost.
Willy Aramayo Replied: Hello MB owner, we appreciate your review!
DealerRater Review
- October 04, 2018
They did an exceptional job with my car I cant be any happier. I wish I can give it more stars to show how happy I am with the service. Definitely going back for any service done on my car!
Benzel-Busch Motor Car Replied: Hello Santimau, we appreciate your kind words and review!
DealerRater Review
- October 04, 2018
Lino took care of us in a professional way and was a really nice guy. Pleased with the overall transaction and customer service experience provided.
Benzel-Busch Motor Car Replied: Hello Customer, we appreciate your kind words and review!
Cars.com Review
- October 04, 2018
Top notch in every single way!!! I would recommend them to everyone looking for a car.
Willy Aramayo Replied: Hello John, we appreciate your kind words and review!
Cars.com Review
- October 03, 2018
Left by Paul F.
great professional service. AS USUAL was greeted respectfully, the service was completed within the frame time I was told, I was offered a loaner car but didn't have a need for it. the person who handled my paper work was great.
Willy Aramayo Replied: Hello Paul Falcon, we appreciate your kind words and review!
Cars.com Review
- October 03, 2018
Left by Mitchell M.
J meyer was excellent Informed and helpful as always. I have dealt with John for 15 years and he is always helpful
Willy Aramayo Replied: Hello Mitchell myrin, we appreciate your review! We will pass on your kind words to John.
DealerRater Review
- October 03, 2018
car was taken care of while I waited. was even sent for a wash. efficient, friendly and thorough - excellent as always. Thank you Jonathan Fleischman.
Benzel-Busch Motor Car Replied: Hello Chandra-Patel, we are so glad to hear that you had an exceptional experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- October 02, 2018
I made an appointment to have an issue I was having with my vehicle examined. They arranged for me to get a loaner car since they werent sure how long they would need to repair my car. However, my car was fixed & ready the next day. The car needed new brakes & roters which was completed. I was very...
Willy Aramayo Replied: Hello Carol, we appreciate your kind words and review!
Cars.com Review
- October 02, 2018
Excellent service from Benzel-Busch Englewood. The service agent, Jonathan Fleischman, was a pleasure to work with and provided updates on status of my vehicle throughout the service and repairs. All of my issues were addressed and at no time did I feel inconvenienced by the process. A great...
Willy Aramayo Replied: Hello R. Ross, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- October 02, 2018
When I arrived at the dealership I was greeted by Andrew. He explained the process and kept me posted as the inspection progressed. My Car was ready in about 3 hours. As I walked through the showroom I was always asked by staff if I was being helped. The facility is always well maintained and the...
Benzel-Busch Motor Car Replied: Hello Herbert L, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- October 02, 2018
Jonathan Fleischman offered a degree a friendliness and service that we don't see much of these days. That kind of service and attention to detail sets Benzel Bush apart from other dealerships and makes return visits less of a chore and more of a pleasure.
Benzel-Busch Motor Car Replied: Hello C634me, we appreciate your kind words and review!
DealerRater Review
- October 02, 2018
I have been using the same service representative, Dave Damgen, for many years. He is efficient and helpful and my service experience is always smooth.
Benzel-Busch Motor Car Replied: Hello orabry23, we will pass on your kind words to Dave. We appreciate your review!
DealerRater Review
- September 30, 2018
Min Kim is very detailed and followed up status of services by messages and over phone calls. His explain was very professional for me to make good decision for repairs and services. Overall is outstanding.
Benzel-Busch Motor Car Replied: Hello jay92, we appreciate your kind words and review! We will pass on your words to Min.
Cars.com Review
- September 29, 2018
I had my car repaired a week ago. They did a great job, very efficient, and always keep me updating the stats. They definitely deserve a five star.
Willy Aramayo Replied: Hello Christine, we appreciate your kind words and review!
Cars.com Review
- September 28, 2018
Great experience leasing a new car from Michael Vinci and Michael Hill. They answered all questions and were quick to respond to all queries via email and phone. They are very professional and courteous. I would definitely recommend Benzel Busch and Team
Willy Aramayo Replied: Hello Palak, we are so glad to hear that you had a great experience at Benzel-Busch! We will pass on your kind words to both Michael's.
Cars.com Review
- September 26, 2018
Getting service at Benzel Busch is always a pleasure. Wonderful customer service and care from Jonathan Fleischman. Thank you Jonathan!
Willy Aramayo Replied: Hello S Chandra, we appreciate your kind words and review!
Cars.com Review
- September 25, 2018
Chris Iseman was my service adviser. He was professional, informative and great to work with.
Willy Aramayo Replied: Hello Raymond J Fiore, we appreciate your kind words and review!
DealerRater Review
- September 25, 2018
Lou Gallo was a pleasure to work with and I will strongly recommend him to all my friends and relatives when considering their next vehicle purchase.
Benzel-Busch Motor Car Replied: Hello runner, we are so glad to hear that you had a wonderful experience at Benzel-Busch! We will pass on your kind words to Lou.
DealerRater Review
- September 24, 2018
Min was very helpful throughout the process. He was courteous and made time to explain the all the detail to make sure I understand the service and issues with the car. We were very happy with the quality of service we received.
Benzel-Busch Motor Car Replied: Hello Joe, we appreciate your words and review! We will pass on your kind words to Min.
Cars.com Review
- September 24, 2018
Very professional service. Will come back for future services.
Willy Aramayo Replied: Hello Leslie Gracias, we appreciate your kind review and we can't wait to see you again in the future!
Cars.com Review
- September 23, 2018
the service dep't is great and Chris offers prompt excellence
Willy Aramayo Replied: Hello Howard, we appreciate your kind words and review!
Cars.com Review
- September 23, 2018
Frank was my service advisor. He was thorough, professional and a big help. Thanks Frank !
Willy Aramayo Replied: Hello Jeff R, we appreciate your kind review and we will pass on your words to Frank.
Cars.com Review
- September 22, 2018
Brought car in for scheduled maintenance. A problem with lights was discovered. I was given a loaner and the work was completed the next day. I was satisfied with all.
Willy Aramayo Replied: Hello Lavelle Jones, we appreciate your kind words and review!
Cars.com Review
- September 22, 2018
Excellent customer service. Frank Armando excellent service advisor
Willy Aramayo Replied: Hello Ramon Perez, we are so glad to hear that you received excellent customer service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- September 22, 2018
Andrew Gomez always makes a visit to Benzel-Busch service a Positive experience I always ask for him when we bring any of cars there
Benzel-Busch Motor Car Replied: Hello brandy, we will pass on your kind words to Andrew. We appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- September 22, 2018
Fast recall service, comfortable atmosphere, and kind service man. Went there without appointment and got the recall service without delay. Without advance appointment, we were treated as having appointment. Also low battery of the key and immediately battery was replaced with new battery. Also got...
Benzel-Busch Motor Car Replied: Hello Bella Vista, we appreciate your kind words and review!
Cars.com Review
- September 21, 2018
Best car purchase experience ever. I have bought 11 cars in my lifetime. Some new, some preowned. This time I was looking for a CPO mercedes E class. Although there were a number of cars available that fit my parameters near where I live, I took a 45 minute drive to Benzel Busch in Engelwood at the...
Willy Aramayo Replied: Hello HamiltonP1, we appreciate your kind words and review!
DealerRater Review
- September 21, 2018
My third vehicle at Benzel Busch. Ben Walsh was our salesman extraordinaire every time. Great cars , flawless delivery, great personal attention to our specific needs each time.
Benzel-Busch Motor Car Replied: Hello njason, we appreciate your kind words and review!
Cars.com Review
- September 20, 2018
I was informed at all times about what was going on, at what time the car should be expected, the problem they found and Andrew arranged for me to get an appointment to bring the car back for a leak they found in the engine . . . The car was leased from this dealership, not purchased.
Willy Aramayo Replied: Hello Marie J. Fakhry, we appreciate your kind words and review!
DealerRater Review
- September 20, 2018
Coming to Benzel Busch for service is equivalent to service at a 5 star hotel. Everyone is attentive to your needs. The waiting area is very comfortable. So much so that I actually dont mind waiting while my car is being serviced. There is a nice offering of complimentary coffee, tea, and...
Benzel-Busch Motor Car Replied: Hello SmartEnthusiast, we appreciate your kind words and review!
DealerRater Review
- September 20, 2018
Frank help me by getting me back on the road fast and making sure I was able to make my sons soccer game. Excellent service and lots of help for stressful mom. Thank you!!!
Benzel-Busch Motor Car Replied: Hello ina616, we appreciate your kind words and review.
Cars.com Review
- September 19, 2018
Great service, outstanding employees who picked and dropped the car. Thank You
Willy Aramayo Replied: Hello Mohammad M Attallah, we appreciate your kind words and review!
DealerRater Review
- September 19, 2018
My MB was in for a recall. My scheduled appointment was on time and when they were going to run overtime they gave me a loaner car and then delivered the car to my office and picked up the loaner car. Very professional.
Benzel-Busch Motor Car Replied: Hello Mike227, we appreciate your kind words and review!
DealerRater Review
- September 19, 2018
Steven David , my sales rep got right down to business. He listened patiently to what I was looking for and then was able to finalize an unique deal. I traded a classic car and my E350 convertible for an SL400. No muss, no fuss. Ha and his manager Jason did a great job. I would highly recommend...
Benzel-Busch Motor Car Replied: Hello frankieriz, we appreciate your kind words and review! We will pass on your kind words to Steve and to Jason.
DealerRater Review
- September 19, 2018
Frank Armando is my client care rep and he is honest, kind and knowledgeable. I am having a wonderful relationship with him over a decade, and not only him but the entire service department is outstanding. Keep up the good work guys !!
Benzel-Busch Motor Car Replied: Hello lvmy991, we appreciate your kind words and review! We will pass on your words to Frank.
Cars.com Review
- September 18, 2018
My customer experience at Benzel-Busch was truly exceptional, my representative help me understand the situation of why my issue happened to my vehicle and they repaired it and how to avoid it from happen again. I truly appreciate the courtesy pick up and drop off service of car and loaner...
Willy Aramayo Replied: Hello anonymously, we are so glad to hear that your customer experience was truly exceptional at Benzel-Busch. We appreciate your kind words and review!
Cars.com Review
- September 18, 2018
Frank offers the best there is in car dealings, buy or lease. Everything about Frank is good. Main reason we go back to Mercedes is because we like Frank, the way he deals with people is outstanding. Service is good, There is professionalism all around the place.
Willy Aramayo Replied: Hello US, we appreciate your kind words and review! We will pass on your words to Frank.
Cars.com Review
- September 17, 2018
Been buying cars for 30 yrs from Benzel Busch in Englewood NJ Excellent dealership!
Willy Aramayo Replied: Hello Anonymous, we appreciate your kind review and we cant wait to see you again in the future!
DealerRater Review
- September 17, 2018
Benzel-Bush is the most professional Mercedes dealership we have ever worked with! We travel approximately 85 miles each way to deal with Benzel- Bush and will gladly travel for the exceptional service received by all the departments located there!
Benzel-Busch Motor Car Replied: Hello LJB, we appreciate your kind words and review!
DealerRater Review
- September 16, 2018
Been going to this dealership for service the past 6 years. Always satisfied and meet my expectations. Everyone is friendly and helpful esp service advisor Frank. I highly recommend this place.
Benzel-Busch Motor Car Replied: Hello myedmund32, we are so glad to hear that you received excellent service at Benzel-Busch! We appreciate your kind words and review,
Cars.com Review
- September 15, 2018
Left by Marc S.
Chris Iseman is professional, knowledgable and personal. Because of him the experience is always excellent.
Willy Aramayo Replied: Hello Marc Snowman, we appreciate your kind words and review! We will pass on your words to Chris.
Cars.com Review
- September 14, 2018
Left by Felice C.
Chris Eisman is a wonderful service manager. Always takes good care of us. Know him for 25 years
Willy Aramayo Replied: Hello Felice Cooper, we will pass on your kind words to Chris. We appreciate your review and we can't wait to see you again in the future!
Cars.com Review
- September 14, 2018
Car was in for a routine service. Pricey, but very well taken care of. I wouldnt trust my car with anyone else.
Willy Aramayo Replied: Hello Gina, we appreciate your kind words and review!
DealerRater Review
- September 14, 2018
They are expert during all the service processing. Abscess service center service and quick entering , fast service for my car with don't miss small things for chest up. Very satisfied driving my so far. Thanks!
Benzel-Busch Motor Car Replied: Hello Toby*0128, we appreciate your kind words and review!
DealerRater Review
- September 14, 2018
Wonderful experience with the best team in the industry!! They are consistent with friendliness, professionalism and time management. Great group. Always respectful and solution driven.
Benzel-Busch Motor Car Replied: Hello Paula, we are so glad to hear that you had a wonderful experience at Benzel-Busch. We appreciate your kind words and review!
DealerRater Review
- September 14, 2018
This is the best place to shop for a solid car. People there are all amazingly nice, knowledgeable and helpful. We enjoyed very much of our car.
Benzel-Busch Motor Car Replied: Hello Joan, pl, we are so glad to hear that you had a good experience at Benzel-Busch! We appreciate your kind words and review.
Cars.com Review
- September 12, 2018
I go to this dealer for maintenance probably once year. My service adviser is Min Kim, and he is 10 out of 10 every time. He has pretty good relationship with technicians and know about cars. Because of his knowledge about cars and cars' mechanics, his service is more in depth. He is good and worth...
Willy Aramayo Replied: Hello Jason, we appreciate your kind words and review! We will pass on your words to Min Kim.
DealerRater Review
- September 12, 2018
dealership staff is exceptional. everyone is friendly, cooperative and helpful. the place is clean and customer friendly. it was a busy day but the staff was pleasant
Benzel-Busch Motor Car Replied: Hello mercedes, we appreciate your kind words and review!
DealerRater Review
- September 12, 2018
David Tangen is caring and always take great care of our car, Its a pleasure going to this dealership with him there, He calls or texts letting us know what is the best for us
Benzel-Busch Motor Car Replied: Hello mike, we appreciate your kind words and review!
DealerRater Review
- September 12, 2018
Very honest and helpful. Also want to add friendly. We have no problem in going back for another purchase. Scott from Maintenance was VERY helpful on going over the car. Ben was also great in that he worked with us on picking out the right car for our needs.
Benzel-Busch Motor Car Replied: Hello Wayne@1234, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
Yelp Review
- September 12, 2018
Sales department is great very professional and knowledgeable. Repair and collision center are the opposite. They will take a long time to fix one thing and tell you later there's more things to fix and it will take longer (months). Instead of mentioning everything at once they postpone everything....
Cars.com Review
- September 11, 2018
Left by Jean C.
Mr.Kim is an excellent communicator. Another issue has been occurred right after my routine maintenance service- he tried to solve the problem efficiently to minimize my inconvenience.
Willy Aramayo Replied: Hello Jean cho, we appreciate your kind words and review! We will pass on your words to Min.
DealerRater Review
- September 10, 2018
I was able to get an appointment quickly and the service was done in a timely manner. My service rep was courteous but seemed a bit busy to handle all of my questions.
Benzel-Busch Motor Car Replied: Hello Klee, we appreciate your kind words and review. We hope to see you again in the future!
Cars.com Review
- September 09, 2018
Left by Rudolph P.
Needed to be at work on time. John Powell my Service Adviser was ready to update my info. This was my first service for my new 2018 E 300 (what a wonderful car to drive). The loaner car for me was ready and waiting, so i would get to work for my early morning meeting on time.
Willy Aramayo Replied: Hello Rudolph Porte, we are so glad to hear that you had a great service experience at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- September 09, 2018
Left by Alice Y.
Josef is the best sales rep ever always on point . This is our 4th MB and we are very happy
Willy Aramayo Replied: Hello Alice Yoon, we appreciate your kind words and review!
DealerRater Review
- September 08, 2018
The personnel is highly professional, the quality of parts is superb, the atmosphere is pleasant. Everything is great. If you want to improve customer satisfaction - please install some phone charging stations in the lounge.
Benzel-Busch Motor Car Replied: Hello Pogosian, we appreciate your kind words and review. We hope to see you again in the future!
Cars.com Review
- September 07, 2018
David Nieves is an exceptional service advisor, He made it pleasurable experience. He went out of his way to do a complete analysis of repaired as needed. David is a major asset to the service department. Thank you David
Willy Aramayo Replied: Hello Sam S, we are so glad to hear that you had a pleasurable experience at Benzel-Busch! We will pass on your kind words to David.
Cars.com Review
- September 07, 2018
Left by Edward R.
David Is the best, explain and help me like no other. Will always ask for him as a rep, keep up the good work. Your service is the best !!
Willy Aramayo Replied: Hello Edward Rivera, we appreciate your kind words and review!
DealerRater Review
- September 07, 2018
My wife and I were treated superbly by Tim Torell and the entire Benzel Busch team ! Everyone was courteous, helpful and accommodating ! Best Dealership I have EVER been affiliated with !!
Benzel-Busch Motor Car Replied: Hello Arthur Barone, we appreciate your kind words and review!
Cars.com Review
- September 06, 2018
Never had a bad word for Benzel Busch. Great facility l, nice competent people, beautiful products.
Willy Aramayo Replied: Hello Marty z, we appreciate your kind words and review!
DealerRater Review
- September 05, 2018
Above and beyond my expectations at any time. Always willing to help and advice. Maximum courtesies. Always friendly. In simple words "Above and Beyond Expectations.
Benzel-Busch Motor Car Replied: Hello tony55, we are so glad to hear that you received great service at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- September 04, 2018
the whole experience is very professional. both the sales and service department's personnel will always try to satisfy you. it's nice to find a local downtown dealership still exists.
Willy Aramayo Replied: Hello steven s., we appreciate your kind words and review!
DealerRater Review
- September 03, 2018
We found our overall experience at Benzel Busch Dealership in Englewood, NJ to helpful and worthwhile. Our dealer, Lou Gallo was very knowledgeable, accommodating, friendly and patient. His overall demeanor would allow me to recommend him to my relatives and/or friends.
Benzel-Busch Motor Car Replied: Hello j & j together361, we appreciate your kind words and review! We will pass on your kind words to Lou Gallo.
Yelp Review
- September 03, 2018
I've been taking my dads car to BB for 3 yrs but It's going to be one year since I leased my car from Benzel Busch (Joseph Simsek). I can only say that they have been nothing short than exceptional. I am not sure why there are so many negative reviews...? It's confusing. The staff and establishment...
Cars.com Review
- September 02, 2018
The service is exceptional! I wish the pricing was better.
Willy Aramayo Replied: Hello JCLock, we are so glad to hear that you received exceptional service at Benzel-Busch! We appreciate your kind words and review.
Cars.com Review
- September 02, 2018
My experience with Benzel-Busch Motor Car Corporation has always been outstanding. The sales and service departments are exceptional, both in professionalism and expertise. The facility is beautiful and I will continue to have them as "the place to go" as I have done in the past.
Willy Aramayo Replied: Hello Anonymous, we appreciate your kind words and review!
DealerRater Review
- September 02, 2018
My salesperson and the used car manager were tremendous help in having me decide to purchase my car from your dealership.Everything went fine and was completed in a very short time.
Benzel-Busch Motor Car Replied: Hello fullerdurda, we appreciate your kind words and review!
DealerRater Review
- September 02, 2018
Great service . Took his time to check and show how to do things for future incidents . He also took time to make sure everything is working fine
Benzel-Busch Motor Car Replied: Hello Chichi, we are so glad to hear that you received great service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- September 01, 2018
Left by Loida V.
Every time I visit this dealership It feel like a family to me. Very friendly people and knowledgble on what they do
Willy Aramayo Replied: Hello Loida Vargas, we appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- August 31, 2018
Left by Howard M.
RICH THE SALES ASSOCIATE,WAS A TRUE PLEASURE TO DEAL WITH. HE WAS EXTREMELY KNOWLEDGEABLE ABOUT THE VECHILE.
Willy Aramayo Replied: Hello Howard Mais, we appreciate your kind words and review!
DealerRater Review
- August 31, 2018
I was treated with consideration and respect All my questions were answered patiently and with knowledge Orlando went out of his way to find the exact GLE in my preferred color and with the options I wanted Scott took me through the paperwork carefully and explained it all Tai patiently helped me...
Benzel-Busch Motor Car Replied: Hello Judith123, we appreciate your kind words and review! We will pass on your words to Orlando.
DealerRater Review
- August 31, 2018
Overall great experience for over 20 years! Have worked with the same people and cant say enough about the level of professionalism - great staff all around.
Benzel-Busch Motor Car Replied: Hello MBfan, we appreciate your kind words and review!
DealerRater Review
- August 31, 2018
Ever since buying my Mercedes at Benzel Bush, I have remained loyal, always taking it back for regular routine servicing. They care deeply about their customers and spend the time necessary to listen to all of my concerns. I highly recommend them for sales and service.
Benzel-Busch Motor Car Replied: Hello Lol, we appreciate your kind words and review! We will pass on your words to the whole staff.
Cars.com Review
- August 30, 2018
Regularly scheduled maintenance and customer service was amazing!
Willy Aramayo Replied: Hello Kathi D, we appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- August 30, 2018
From the moment of impact until I got my car back, everyone involved with my repair was awesome.
Willy Aramayo Replied: Hello Anthony, we appreciate your kind words and review!
DealerRater Review
- August 30, 2018
thy were vry nice and did a great and quick job. This means a lot to me, and this is why I came back to this dealership..
Benzel-Busch Motor Car Replied: Hello mersilv, we appreciate your kind words and review!
DealerRater Review
- August 29, 2018
When the Sales rep is honest and has the backing of his manager, that is the difference between trying to sell a car and selling it. Special thanks to Douglas Ryan and the used cars CPO you earned my appreciation, Thank You
Benzel-Busch Motor Car Replied: Hello jemmmed, we appreciate your kind words and review!
DealerRater Review
- August 29, 2018
We had a great experience at Benzel Busch, we have been buying/leasing our cars from your dealership since 2006, always a pleasant experience, betweeen sales to service, just great! I had been in to service our ML350 and while I was there, decided to trade in our older C300 and lease a new one,...
Benzel-Busch Motor Car Replied: Hello Bentley123!, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind words and we cant wait to see you again in the future!
DealerRater Review
- August 29, 2018
I have gotten my previous car from Benzel Bush and have been very happy with how my car as well as myself have been treated. I have found everyone, from service people to salesmen to be very courteous and helpful. Therefore when I was looking for a newer car I decided to go right back where...
Benzel-Busch Motor Car Replied: Hello jane728, we appreciate your kind words and review!
Cars.com Review
- August 28, 2018
Very professional, courteous and knowledgeable. It is always a pleasure to visit the dealership for both purchasing a vehicle and service.
Willy Aramayo Replied: Hello Howard Sheikowtiz, we appreciate your kind words and review!
DealerRater Review
- August 28, 2018
I just recently purchased a GLE from Benzel-Busch and was pleased with every step of the process. From my sales person Jim Scott to the Finance person Stacey, I was treated with respect, provided friendly and professional treatment and was very happy with both Jim and Stacey. I was not pressured...
Benzel-Busch Motor Car Replied: Hello Bobby, we appreciate your review and we hope to see you again in the future!
Cars.com Review
- August 26, 2018
Another problem due to a failed low profile tire, I drive a lovely 2016 E400 sedan. No problems except for the vulnerability of low profile tires and somewhat delicate rims. Even though I have tire and wheel insurance, it is still a rather disruptive experience each time I have to go in for a tire...
DealerRater Review
- August 24, 2018
I was frustrated to have to bring my car in again within 2 weeks of bringing it in previously, but Jonathan made the experience comfortable and explained everything extremely well. The entire process was painless and all the issues were fixed. The service department is one of the big reasons I...
Benzel-Busch Motor Car Replied: Hello spencer12, we appreciate your kind words and review!
DealerRater Review
- August 24, 2018
I was looking for a Smart car with manual transmission. I got in touch with Douglas, who helped me throughout the whole process. In just a few days i had the car i wanted ready. Douglas took great care of everything for me. Very friendly, super professional and fast. Thank you!
Benzel-Busch Motor Car Replied: Hello Francesco, we appreciate your kind words and review!
DealerRater Review
- August 24, 2018
Chris Eisman was coutstanding as usual. Quality,professional.prompt,knowledgeble,kind and communicated throughout process. The service dept is why I keep buying cars at bezel Busch. Sossio and Chris are huge asset and the best I've ever seen.
Benzel-Busch Motor Car Replied: Hello moishe2, we appreciate your very kind words and review!
Cars.com Review
- August 24, 2018
Outstanding customer service! Ben Walsh was our salesperson and we couldnt be happier with the customer service we received! Would highly recommend this car dealership!
Willy Aramayo Replied: Hello Sharen, we are so glad to hear that you had a great car buying experience at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 23, 2018
Id like to particularly thank Chris Huling for all his assistance and help. Everyone was knowledgeable, friendly and helpful. Chris went out of his way to accommodate my needs.
Benzel-Busch Motor Car Replied: Hello Dreea, we appreciate your kind words and review and we hope to see you again in the future!
DealerRater Review
- August 23, 2018
I had a flat tire- benzel bush made the entire repair process easy and fast. My tire insurance was used and every person ibvolyin the process was exemplary.
Benzel-Busch Motor Car Replied: Hello Ellengail, we appreciate your kind words and review!
DealerRater Review
- August 23, 2018
I leased my car from Chris Taccetta and was impressed by his knowledge, professionalism, and knowledge. I received excellent service. It has also been a pleasure working with Michael Hill and others in this dealership and I highly recommend Benzel-Busch to others.
Benzel-Busch Motor Car Replied: Hello danhaber, we will pass on your kind words to Chris. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- August 22, 2018
Left by Peta-gay A.
Efficient service. Good customer service. Representative was pleasant and welcoming. Had to wait for a while before being acknowledged upon arrival. Clean and pleasant facility.
Willy Aramayo Replied: Hello PETA-GAY ANDERSON, we appreciate your kind words and review!
Cars.com Review
- August 22, 2018
Peter Poliandro is a true professional (this is not our first purchase with him!) and a joy to do business with !
Willy Aramayo Replied: Hello J.F., we are so glad to hear that you had a great experience at Benzel-Busch. We will pass on your kind words to Peter.
Cars.com Review
- August 22, 2018
Orlando is always a pleaseure to deal with. He is always very helpful and very courteous. We would highly recommend him to anyone!
Willy Aramayo Replied: Hello Doug Samberg, we appreciate your review and we will pass on your kind words to Orlando.
Cars.com Review
- August 22, 2018
Left by Roy N.
Excellent work, knowledgeable and friendly staff and efficient operation.
Willy Aramayo Replied: Hello Roy Nicolosi, we appreciate your kind words and review!
DealerRater Review
- August 22, 2018
Mr. Kim of service department was very kinds and very much kowlegable of my car history. Price was very expensive but he gave me a better price with a little discount.
Benzel-Busch Motor Car Replied: Hello Young123, we will pass on your very kind words to Min. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 22, 2018
wowww we are really happy for the purchase of the car with you .. but what pleased us most, was the quality of the service provided by Ronald E Rodriguez, he was at all times very kind, attentive and helpful to us, so much so that he seemed that we knew each other from a lifetime ... in terms of...
Benzel-Busch Motor Car Replied: Hello Magregor, we are so glad to hear that you received excellent service at Benzel-Busch. We will pass on your kind words to Ronald.
DealerRater Review
- August 22, 2018
Doug Ryan was my sales consultant. He and everyone I dealt with were fantastic. The dealership delivered on everything they promised. Will happily take my business to them in the future.
Benzel-Busch Motor Car Replied: Hello B2nyc, we thank you for your very kind words and review!
DealerRater Review
- August 22, 2018
I was taken care of quickly. The greeter was very helpful and courteous. The service to be done was fully explained. I would highly recommend this dealership.
Benzel-Busch Motor Car Replied: Hello fancy, we appreciate your kind words and review!
DealerRater Review
- August 22, 2018
Dave our service advisor was efficient, professional and very customer oriented- exceptional service. The process was smooth and he guided the experience from start to finish.
Benzel-Busch Motor Car Replied: Hello JT, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 22, 2018
thanks for your fast service. Very happy customer. Mr.Simsek and Mr. Powell did a marvelous job by responding on time and follow up. thanks again.
Benzel-Busch Motor Car Replied: Hello Vint, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 22, 2018
Eli my sales representative always goes over and beyond!!!!!! He truly is exceptional!!! I would recommend him to everyone I know!!! I absolutely cannot day enough about him!!!!
Benzel-Busch Motor Car Replied: Hello Lisa, we appreciate your kind words and review! We will pass on your kind words to Eli.
DealerRater Review
- August 22, 2018
Jay lee is the best he made the transfer very easy and quick. Everyone at this dealership is great I recommend them to all my family and friends thank you 😊
Benzel-Busch Motor Car Replied: Hello Janine, we appreciate your kind words and review! We will pass on your words to Jay and to the whole staff.
DealerRater Review
- August 22, 2018
This is the third car I bought through Benzel Busch. As always everything was super clear, no surprises and excellent service! It's always a pleasure dealing with Benzel Busch.
Benzel-Busch Motor Car Replied: Hello Sewainer01, we are so glad to hear that you received great service at Benzel-Busch. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- August 22, 2018
Lou Gallo is tremendous sales associate. He was so professional and helpful in every aspect of my leasing process - from turning in my previous leased vehicle to setting up the auto-pay on my new car. He was very accommodating with my schedule. This is the 3rd consecutive car I have leased from...
Benzel-Busch Motor Car Replied: Hello kr, we appreciate your kind words and review!
Yelp Review
- August 21, 2018
Benzel Busch is the best dealership hands down. They are honest, nice and very accommodating to different situations. I have nothing bad to say at all. I have purchased three cars from them, and always it was a pleasant and great experience!
Cars.com Review
- August 20, 2018
Friendly approach to customers are ok. Discussed about different models and prizes. The soles Salesman Mr. Lino Cascardi is very helpful with promoting conclusion.The sales manager Mr. Timothy Reilly is also assisting me for the buying. Benzel Busch is in a good locality is privides with good...
Willy Aramayo Replied: Hello benzel busch, we appreciate your kind words and review!
Cars.com Review
- August 16, 2018
My 2002 Mercedes needed extended work on dry rot hoses from being garaged outside for 16 years. I was very pleased with the service. John Powell kept me informed. Vivian in the paint shop called me frequently to give me an update on 2 new fenders ordered from Germany. I appreciated the pick...
Willy Aramayo Replied: Hello Mary Irene Richardson, we appreciate your very kind words and review!
Cars.com Review
- August 16, 2018
I cannot imagine not owning a car that wasn't purchased through Benzel Busch.
Willy Aramayo Replied: Hello Malcolm A. Borg, we appreciate your kind words and review!
DealerRater Review
- August 16, 2018
Very pleased with entire experience. James Scott is a most professional sales representative in everyway. He handled all aspects of this process in an excellent manner. From showing us the autos to explaining all about them to the financial aspects of the transaction. We spent much time on this...
Benzel-Busch Motor Car Replied: Hello newowner!!, we are so glad to hear that you had pleased experience at Benzel-Busch! We will pass on your kind words to James.
DealerRater Review
- August 13, 2018
Everyone takes the job seriously and treats patrons with respect.Wonderful service across the board! A series of workers all know what their responsibility is and they execute their mission!
Benzel-Busch Motor Car Replied: Hello RerRe, we appreciate your kind words and review!
DealerRater Review
- August 12, 2018
I recently had an accident and had my truck repaired. Vanessa was great. My truck came back shiny and new. Thank you for the great job. My truck was finished a week Earlier than expected.
Benzel-Busch Motor Car Replied: Hello roger999999, we appreciate your kind words and review! We will pass on your words to Vanessa.
DealerRater Review
- August 12, 2018
John Meyer is professional, knowledgeable and genuinely concerned with providing exceptional service to customers. I can truly understand why he has such a great following - I look forward to working with him in the future.
Benzel-Busch Motor Car Replied: Hello Kcecere, we appreciate your kind words and review! We will pass on your words to John.
DealerRater Review
- August 11, 2018
I like everything about this dealership, fast, and welcoming, especially David Nieves. He's exceptionally wonderful man. My car was serviced in very short time and best results. Definitely I recommend this dealership. Ed Momani
Benzel-Busch Motor Car Replied: Hello Ed momani, we are so glad to hear that you had an outstanding experience at Benzel-Busch. We will pass on your kind words to David.
DealerRater Review
- August 11, 2018
The people I dealt with were extremely kind an courteous. They went out of their way to make things convenient so that I could get the work done in an easy and expedited fashion.
Benzel-Busch Motor Car Replied: Hello Englewood, we appreciate your kind words and review!
Cars.com Review
- August 10, 2018
Excellent service and facility. Very professional.
Willy Aramayo Replied: Hello Debbie Regis, we appreciate your kind words and review!
Cars.com Review
- August 09, 2018
Excellent service and facilities. Andrew Gomez, Service advisor kept me informed every 15 minutes about the progress of my service. At the end my car was run through the wash and came out sparkling like new.
Willy Aramayo Replied: Hello Edward Kania, we appreciate your kind words and review! We will pass on your words to Andrew.
DealerRater Review
- August 09, 2018
The dealership is reputable. Sales people (Doug and Ben) were all knowledgeable and personable. I wouldve given 5 stars except the final young lady that presented the features seemed not to know enuf of what I was inquiring. Someone a bit more effective wouldve been needed. I knew certain things...
DealerRater Review
- August 09, 2018
Kathy was very friendly and knew everything that we wanted to know about the truck. She got right back to me via email before the visit, so we both knew what to expect when we found time to come down and look at the truck. This day in age it is not easy to find time and we all want info asap. ...
Benzel-Busch Motor Car Replied: Hello eric21, we are so glad to hear that you had a great experience at Benzel-Busch! We will pass on your kind words to Kathy.
DealerRater Review
- August 09, 2018
Advisor Chris Iseman went overboard to help my emergency needs. He is to be commended for understanding my problem and helped solve the issue enabling me to make my surgical appointment.
Benzel-Busch Motor Car Replied: Hello BHDPHD, we appreciate your review. We will pass on your kind words to Chris.
Cars.com Review
- August 08, 2018
Left by Mar L.
Excellent comprehensive service. The service managers were extremely friendly and helpful. The service on the car was completed ahead of schedule and a loaner was provided without difficulty.
Willy Aramayo Replied: Hello Joseph DeGregorio, we appreciate your kind words and review!
DealerRater Review
- August 08, 2018
The service was efficient and even included unrequested (but necessary) repairs, as I had brought my car in unscheduled because of a persistent warning light.
Benzel-Busch Motor Car Replied: Hello Anon, we appreciate your review!
DealerRater Review
- August 08, 2018
Easy, fast and efficient. Loved my e class loaner. Text messaging with my service advisor was an added bonus when I wasnt able to talk.
Benzel-Busch Motor Car Replied: Hello Benzgirl, we are so glad to hear that you received great service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 08, 2018
Left by Richard D.
FRANK ARMANDO TOOK CARE OF EVERYTHING,. COULDN'T BE HAPPIER. HE KEPT ME INFORMED AND GOT ME BACK ON THE ROAD QUICKLY. I'LL BE A BENZEL CUSTOMER AGAIN SOON.
Benzel-Busch Motor Car Replied: Hello RDECOSMIS, we appreciate your kind words and review! We will pass on your words to Frank.
Cars.com Review
- August 07, 2018
I am extremely satisfied with Benzel Bush. Got the second car from them. Great dealership, nice people, pleasure to do business. Will be back again.
Willy Aramayo Replied: Hello Paul, we appreciate your kind words and review!
Cars.com Review
- August 05, 2018
Always great service. We have 2 cars from benzel Busch
Willy Aramayo Replied: Hello Greg, we appreciate your kind words and review!
Cars.com Review
- August 05, 2018
Very professional service and workmanship. Communication was very good and accurate.
Willy Aramayo Replied: Hello Kai, we appreciate your words and review!
Cars.com Review
- August 05, 2018
Excellent service and very very up front about costs, which were actually fair compared to a local garage.
Willy Aramayo Replied: Hello AZ Paquin, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- August 05, 2018
Left by Daniel M.
Great! Our salesman explained our options clearly and advised us accordingly. He was a professional and knew his trade and took care of his customers very well.
Willy Aramayo Replied: Hello Daniel Miranda, we appreciate your kind words and review!
DealerRater Review
- August 04, 2018
Amazing service! Giovanni was willing to please our needs and front desk very profesional too. Waiting area very clean and confortable, bathrooms very clean also.
Benzel-Busch Motor Car Replied: Hello Jocelyn2018, we appreciate your kind words and review!
DealerRater Review
- August 04, 2018
Excellent service and ultra friendly and competent people! Excellent service and ultra friendly and competent people! Excellent service and ultra friendly and competent people! Excellent service and ultra friendly and competent people! Think that says it all!!!
Benzel-Busch Motor Car Replied: Hello MikeyM, we thank you for your very kind words and review. We hope to see you again in the future!
DealerRater Review
- August 03, 2018
Lou Gallo goes out of his way to make sure the the whole process goes smoothly--from the deal itself, to the transition of the new vehicle. This was my second lease transaction with him. He's a great asset to the company, and I very much enjoy dealing with him.
Benzel-Busch Motor Car Replied: Hello DR56, we appreciate your kind words and review! We will pass on your words to Lou.
DealerRater Review
- August 02, 2018
At that time I didnt decide buy or lease. But salesman(Mr. Jay Lee) was explaining to us what we dont know everything so kindly thats why we decided right a way. Im so happy and I think will be happy too. Thank you.
Benzel-Busch Motor Car Replied: Hello Ann Lim, we appreciate your kind words and review! We will pass on your words to Jay.
DealerRater Review
- August 02, 2018
Other than the big production Mercedes has in dropping off your car for service, my Service experience was very pleasurable. My Service Rep David Nieves was very attentive and understanding of the needs for my concerns, and more importantly my time. He has great sense of humor, he knew in my my...
Benzel-Busch Motor Car Replied: Hello Thaley, we will pass on your kind words to David. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 02, 2018
We had good experience buying car at this deanship. No pressure to buy. Salesperson was very knowledgeable and explained all feathers. After we finalize another person went over all the feathers of the car and explained everything in detail. Finance official person also did excellent job providing...
Benzel-Busch Motor Car Replied: Hello Kavasagi, we appreciate your kind words and review. We hope to see you again in the future!
DealerRater Review
- August 02, 2018
Very serious staff that delivers what they say with good service! dedicated to please the customer and will go the extra mile for it. Thank you.
Benzel-Busch Motor Car Replied: Hello Regis, we appreciate your review and we hope to see you again in the future!
DealerRater Review
- August 01, 2018
Professional ..attentive and great team work to provide a good customer experience. Service center team are great to work with. Good follow up and communication.
Benzel-Busch Motor Car Replied: Hello MB300, we appreciate your kind words and review. We hope to see you again in the future!
Cars.com Review
- July 31, 2018
The people were really nice, negotiable. Made the experience very personable
Willy Aramayo Replied: Hello Dorcas, we are so glad to hear that you received great customer service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- July 31, 2018
Neil Newman who attended to my car had the work done ahead of the estimated time. I received excellent service. I have no hesitation recommending this dealer ship.
Benzel-Busch Motor Car Replied: Hello ML350, we are so glad to hear that you received excellent service at Benzel-Busch! We will pass on your words to Neil.
DealerRater Review
- July 31, 2018
Been working with Mercedes for more than a decade. Scott Bateman, one of the Service Advisors, made the experience a very positive one. His service positively enhanced the already great reputation of the entire dealership.
Benzel-Busch Motor Car Replied: Hello Steven Bergen County, we appreciate your kind words and review! We will pass on your words to Scott.
Cars.com Review
- July 30, 2018
Left by Sammy L.
Thank you for your expert service. Customer Service was exceptional. Thank you again and see you at the next service apptionment.
Willy Aramayo Replied: Hello Sammy Lui, we appreciate your kind review and we can't wait to see you again in the future!
DealerRater Review
- July 30, 2018
Dave Tangen was excellent! Making sure everything went smoothly when car was in for service! Very professional and friendly! Thank you for your help! The service dept is terrific! We just purchased our third Mercedes from Englewood and we will not go anywhere else !
Benzel-Busch Motor Car Replied: Hello Kalua, we are so glad to hear that you received excellent service at Benzel-Busch! We will pass on your kind words to David.
DealerRater Review
- July 30, 2018
The service team is always accommodating. My regular service advisor was on vacation Soccio introduces me to Chris, who stepped right in and helped me.
Benzel-Busch Motor Car Replied: Hello Cjack125, we appreciate your kind words and review!
Yelp Review
- July 30, 2018
Those guys are great. My wife bought her ML there a few years ago and they did not do awful 'your just a woman, so I'll keep talking to your husband' that other dealerships did when we were looking back then. Then for service, I work with Chris For all of our cars and he is great as are all the...
DealerRater Review
- July 28, 2018
This is our fourth Mercedes purchased at this dealership! We are going to purchase another one within a couple of months! I wont go to any other dealer because I do not think they could compare to the terrific people that work in Englewood. Scott in finance always makes sure we get the best deal!
Benzel-Busch Motor Car Replied: Hello Kalua, we appreciate your kind words and review. We will pass on your words to Scott.
Cars.com Review
- July 28, 2018
Left by Joanna L.
Service advisor John P. went above and beyond to help us out with the repairs.
Willy Aramayo Replied: Hello Joanna Lekan, thank you for your kind words and review! We will pass on your words to John P.
Cars.com Review
- July 28, 2018
Left by Annette B.
Excellent as always. David Nieves and Lou Gallo are two of the most awesome helpful and acvomfating employees you have
Willy Aramayo Replied: Hello Annette Beale, we appreciate your kind words and review! We will pass on your words to Lou and David.
Cars.com Review
- July 27, 2018
I was overwhelmed by the new renovations since I haven't been to Benzel-Busch for years. You did an amazing job on the dealership. The service went like clock work. All I had to do was have coffee and read my book! Thanks!
Willy Aramayo Replied: Hello Henry J. Kaden, we appreciate your review and we hope to see you again in the future!
DealerRater Review
- July 27, 2018
Will definitely be coming here for my next Mercedes. Frank A. was great and a pleasure to work with. Thanks and look forward to my next experience there.
Benzel-Busch Motor Car Replied: Hello Ani Ramen, we are so glad to hear that you received great service at Benzel-Busch. We will pass on your kind words to Frank. We cant wait to see you again in the future!
Cars.com Review
- July 26, 2018
After many attempts to secure my GLE 43 Coupe from other dealerships I was un successful. An out of state dealership in Illinois accepted our downpayment then abruptly declined to sell us the car. This was also after obtaining the financing. This same dealership reasoned that these types of...
Willy Aramayo Replied: Hello Corienthia, we are so glad to hear that you had an excellent experience. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- July 26, 2018
As soon as you walk in the dealership you can just feel the difference.Michael Ippolito when above and beyond to please me.They didn't have the car I was looking for and Michael got me the car I wanted.I would tell anyone looking to buy or lease a Mercedes to go to Englewood.You will feel special.
Benzel-Busch Motor Car Replied: Hello Ljjetfan, we appreciate your kind words and review. We hope to see you again in the future!
DealerRater Review
- July 26, 2018
My experience with my sales person Michael Ehrlich was absolutely the best! Michael was very patient and informative and answered all of my questions. At Benzel Busch, gone are the days of spending hours at a dealership. Did a credit app pre-approval online; I came in, knew what I wanted; Test...
Benzel-Busch Motor Car Replied: Hello Mzjacquie, we are so glad to hear that you had a great experience with Michael Ehrlich ! We will pass on your kind words to Michael.
Cars.com Review
- July 25, 2018
Great work & people at Benzel Busch. Car came back repaired property &perfectly clean
Willy Aramayo Replied: Hello Michael, we appreciate your kind words and review!
DealerRater Review
- July 24, 2018
Orlando and Sal helped me both in the sale phase and when the first service of my car was due. Thanks. Good job. Would recommend!
Benzel-Busch Motor Car Replied: Hello Francesco, we are so glad to hear that you received excellent service at Benzel-Busch! We will pass on your words to Orlando and Sal.
DealerRater Review
- July 23, 2018
I felt that the excellent very personalized service to my vehicle which was done on an expedited basis.was outstanding.Jonathan Fleischman and his team worked hard to ensure that I obtained my vehicle on a very timely basis
Benzel-Busch Motor Car Replied: Hello DrT, we appreciate your kind words and review! We will pass on your words to Jonathan and to the whole staff.
Cars.com Review
- July 21, 2018
Left by L S.
Fast, professional and courteous service; very clean facilities.
Willy Aramayo Replied: Hello LS, we appreciate your kind words and review!
Cars.com Review
- July 20, 2018
Service members were friendly & accommodating to our scheduling needs. The loaner car was clean & was the same class as our car - which made driving it easier.
Willy Aramayo Replied: Hello Patricia , we appreciate your kind words and review!
DealerRater Review
- July 20, 2018
Went in for service for 2017 E300 and had a few additional questions after the service was completed. Everyone was professional and courteous from the time I arrived until the service was completed.
Benzel-Busch Motor Car Replied: Hello DMCorc, we appreciate your kind words and review! We will pass on your words to the whole staff.
DealerRater Review
- July 20, 2018
Knowledgeable,courteous and professional !!! Knowledgeable, courteous and professional !!!! Knowledgeable, courteous and professional !!!! Knowledgeable, courteous and professional !!! Knowledgeable, courteous and professional !!!! Knowledgeable, courteous and professional !!!! What else is there to...
Benzel-Busch Motor Car Replied: Hello jazz man, we appreciate the kind words and review. We hope to see you again in the future!
DealerRater Review
- July 20, 2018
The best customer service experience I ever had from the time that I dropped off my car to the time I picked up my car I was getting information about my car daily made me feel real comfortable I am made me feel sure my car was in good hands and was getting fixed the right way
Benzel-Busch Motor Car Replied: Hello EdwinP, we are so glad to hear that you had the best customer service experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- July 19, 2018
Excellent service. David Tangen has always been outstanding. Car was ready on time. I have been a repeat customer for 18 years with Dave and John Meyer.
Benzel-Busch Motor Car Replied: Hello Desa, we are so glad to hear that you received excellent service. We will pass on your kind words to David.
Cars.com Review
- July 18, 2018
Excellent customer service. Did everything that could be done in a informative friendly manner. Greatly appreciated
Willy Aramayo Replied: Hello Mike Dittmer, we appreciate your kind words and review!
Cars.com Review
- July 17, 2018
This was the first time we leased through Benzel Busch their customer service is Above all the rest.Michael Ehrlich at the Englewood nj office was A pleasure to work with in the leasing of our GLc 300 we have found Our sales person for life so lucky to have met him and worked with him he made our...
Willy Aramayo Replied: Hello Bezel busch, we appreciate your kind words and review!
DealerRater Review
- July 16, 2018
I purchased a CPO on May 31 and was asked to bring it into service to correct a door issue. I brought in my less than 2 week old car on June 15 around 2:30 and about 10 personnel came out to view the door issue in an attempt to figure out whether it was for service or body shop. They told us to...
Cars.com Review
- July 15, 2018
I had a great service from kind employee. Always I appreciate their hospitalized treatment. Thanks!
Willy Aramayo Replied: Hello J&J NY Dist.Corp., we appreciate your kind words and we hope to see you again in the future!
Cars.com Review
- July 15, 2018
Left by Ariel L.
Great service! Andrew was super helpful and resourceful, super quick and friendly
Willy Aramayo Replied: Hello Ariel Levi, we appreciate your kind words and review! We will pass on your words to Andrew.
Cars.com Review
- July 14, 2018
they have the best formula of consistent exceptional customer service and professional organization making each service call pleasurable while orher dealers are merely tolerable 5 star service!
Willy Aramayo Replied: Hello rhodes22, we are so glad to hear that you received exceptional service at Benzel-Busch. We appreciate your very kind review and we hope to see you again in the future!
DealerRater Review
- July 14, 2018
Very informative and patient to all questions and concerns. I highly recommend this dealer .Everyone was very friendly and attentive .Very amazing people.Thank you guys.
Benzel-Busch Motor Car Replied: Hello Dyanne, we are so glad to hear that you received excellent customer service at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- July 13, 2018
First time I was stress free during purchase of a car. Ron Rodriguez was very helpful, courteous and friendly.
Willy Aramayo Replied: Hello Maria, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- July 13, 2018
Tried to get just an oil changed they wanted $255 than I said I wasnt paying that my mom paid $109 in Delaware for the same thing. They would not price match so I left without my oil changed I will do it in Delaware
DealerRater Review
- July 13, 2018
My experience with sales person Michael Vinci and the entire finance and management team was truly exceptional. I hope to be a repeat customer and will highly recommend Benzel Busch.
Benzel-Busch Motor Car Replied: Hello Lou, we are so glad to hear that your experience was truly exceptional at Benzel-Busch! We will pass on your kind words to Micheal and the whole staff.
Yelp Review
- July 13, 2018
Worst dealer for MB. Find another dealer, even if you have to drive 30 miles. Your car deserves that much. staring from the unfriendly service advisors to poor quality workmanship - I have been foolishly going here for 10 years. Today I have found an alternate outstanding dealer.
Willy A. Replied: Hello Jessica A,I am sorry to hear you say that you were not satisfied with our services we provide. I would like to personally apologize for the unfriendly service you have received. I would like to get more details with your service experience so we can address. At your convenience please call me at 201-567-1400 x11214 or you can email me at . Thank you in advance for taking the time to share your experience with us.Sincerely,Willy AramayoClient Relations Manager
Cars.com Review
- July 12, 2018
Left by Gabriel M.
Very professional and efficient personnel and service. Express service is highly recommended.
Willy Aramayo Replied: Hello Gabriel Mattos, we appreciate your kind words and review!
Cars.com Review
- July 12, 2018
Left by Alyssa W.
Joseph was wonderful throughout the entire process. Very knowledgeable and accommodating to my timeline.
Willy Aramayo Replied: Hello Alyssa Williams, we will pass on your kind words to Joseph. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- July 12, 2018
I've been buying gently used, extremely low mileage cars from this dealership for years. Always found their prices to be more than fair and the level of service is second to none. They deliver everything they promised. Its certainly worth the trip.
Benzel-Busch Motor Car Replied: Hello Wilson, we appreciate your kind words and review!
DealerRater Review
- July 12, 2018
Our sales representative, Peter Poliandro, is so easy to work with. We just text him our requirements, he found us the car and gave us the best deal and arranged everything. We went pick up the car and complete the whole process in less than 30 mins. This is the way to buy or lease a Mercedes!
Benzel-Busch Motor Car Replied: Hello Peter, we appreciate your kind words and review! We will pass on your words to Peter.
DealerRater Review
- July 12, 2018
There Salesman, Ben, was extremely helpful in getting the Information I needed and sending Pictures so I don't have to travel to the Dealership until I was ready to purchase. I had On Line Comparisons already from other Dealerships and Benzel had 3 additional Cars of interest. Been sent Pictures and...
Benzel-Busch Motor Car Replied: Hello JohnPaul, we appreciate your kind words and review!
Cars.com Review
- July 11, 2018
Left by Stanley G.
chris ismam is an outstanding service represative I have ever had at benz busch
Willy Aramayo Replied: Hello stanley goldberg, we appreciate your kind words and review! We will pass on your words to Chris.
Cars.com Review
- July 10, 2018
Left by Edwin D.
just keep up the good work! ill buy another car from this dealer and the same sale man.
Willy Aramayo Replied: Hello edwin danganan, thank you for the kind review! We hope to see you again in the future!
DealerRater Review
- July 09, 2018
g o o o o o o o o o o o o o o o o o o o o o o o d
Cars.com Review
- July 09, 2018
Great service and environment. Little expensive but worth it.
Willy Aramayo Replied: Hello Messi, we appreciate your kind words and review!
Cars.com Review
- July 08, 2018
Everyone at the dealership truly values customer service and customers time. From the welcoming receptionist, impeccable dealership and friendly staff all your needs are being met. My professional and knowledgeable salesman, Lino was patient with me during the entire process which I highly valued. I...
Willy Aramayo Replied: Hello Jessica, we appreciate your very kind words and review. We hope to see you again in the future!
DealerRater Review
- July 08, 2018
Great experience. I saw the express service on the website yesterday and decided to make an appt and come in the same day. I got there by 2 and as promised was out by 4. Andrew Gomez was awesome - he took great care of me, kept me updated and I left knowing next steps both verbally and in my...
Benzel-Busch Motor Car Replied: Hello shellysf, we are so glad to hear that you had a great experience at Benzel-Busch. We will pass on your kind words to Andrew.
Cars.com Review
- July 07, 2018
Great staff and always helpful and customer oriented. A pleasure dealing with BBMCC especially in service with Chris Iseman and Atif and all the rest of the team.
Willy Aramayo Replied: Hello Marty Zaikov, we are so glad to hear that you had an satisfying experience at Benzel-Busch! We will pass on your kind words to the staff.
DealerRater Review
- July 05, 2018
They were able to accommodate me on short notice twice in 3 days, first for an alternator, then for a tire replacement. Their service advisors are the most professional I've ever dealt with and they truly care about my service experience.
Benzel-Busch Motor Car Replied: Hello Spml350, we appreciate your kind words and review!
DealerRater Review
- July 05, 2018
The team was knowledgeable and did good job. The only issue is that I had to wait for 2 weeks tk get the appointment due to non availability of loaner car.
Benzel-Busch Motor Car Replied: Hello MS, we appreciate your review!
DealerRater Review
- July 05, 2018
Highly recommend this professional and classy dealership. My experience was fabulous and hassle-free. Joe Herman is exceptional. Elizabeth was also wonderful. This is my fifth Mercedes from Benzel Busch and the experience keeps getting better and better!
Benzel-Busch Motor Car Replied: Hello malucibello, we are so glad to hear that you had a fabulous experience at Benzel-Busch! We will pass on your words to Elizabeth and Joe.
DealerRater Review
- July 05, 2018
Well organized was a pleasant and professional experience.In and out quickly the pickup was efficient as well.Service manager Frank was terrific.Loaner car was clean and had a full tank of gas
Benzel-Busch Motor Car Replied: Hello Scancardio, we are so glad to hear that you had a great experience at Benzel-Busch! We will pass on your kind words to Frank.
Cars.com Review
- July 04, 2018
Left by Pasqualina D.
Service was completed in a timely manner. Representative explained all services thoroughly and recommendations for future services.
Willy Aramayo Replied: Hello Pasqualina DeMaio, we appreciate your kind words and review!
DealerRater Review
- July 04, 2018
Had my car towed in the night before and it was done early in the day. They called first thing in the morning to give me the details and then begun the work
Benzel-Busch Motor Car Replied: Hello Easymoney456, we appreciate your review. We hope to see you again in the future!
DealerRater Review
- July 03, 2018
My experience was one of exceptional service. Taken quickly to see service advisor. Loaner ready and was updated throughout the day. Dealership is totally updated beautiful immaculate and many amenities
Benzel-Busch Motor Car Replied: Hello djconr, thank you for your kind words and review!
DealerRater Review
- July 03, 2018
Working with Peter was fabulous! He was super informative, friendly, helpful and all-around awesome! Made my experience getting a new lease very easy and quick. Joe the GM was awesome in working with my price range and Jeff was great too! Thank you kindly!
Benzel-Busch Motor Car Replied: Hello Anna123, we are so glad to hear that you received excellent customer service at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- July 03, 2018
As always I received great service from highly professional representatives. Truly a pleasure! Work was scheduled at my convinence, completed on time and my car returned with the problem resolved and very clean. My seats were readjusted to where they were when I dropped the car off.
Benzel-Busch Motor Car Replied: Hello Jack Murphy, we appreciate your kind words and review!
Cars.com Review
- July 03, 2018
Left by Jon P.
Excellent experience. Exceptional customer service and buying experience Mark was excellent and easy to deal with. Will return when ready to trade.
Willy Aramayo Replied: Hello Jon Pardo, we are so glad to hear that you had an excellent buying experience at Benzel-Busch. We will pass on your kind words to Mark.
Cars.com Review
- July 02, 2018
Left by Juana M.
Excellent service, knowledgeable technicians and courteous service team. I would like to give thanks especially to Willy Aramayo, Customer Relations Manager, for his expertise and courtesy.
Willy Aramayo Replied: Hello Juana Martinez, we appreicate your kind words and review! We will pass on your words to Willy.
Cars.com Review
- July 02, 2018
Left by Akiva B.
I recently purchased a used car NOT from Benzel-Bush in February. To my dismay, every time I opened a window or cracked the sunroof a terrible smell would engulf you in a matter of seconds. After over a month of trying, MB Manhattan, their FACTORY store still could not fix the problem and wasnt...
Willy Aramayo Replied: Hello Akiva Berman, we appreciate your very kind words and review! We will pass on your words to Giovanni.
Cars.com Review
- July 02, 2018
Exeptional service, and the sales person Armando as always a gentleman.
Willy Aramayo Replied: Hello Jorge, we appreciate your kind words and review!
Cars.com Review
- July 02, 2018
It was a great experience, all staff are kind knowledgeable And courteous.
Willy Aramayo Replied: Hello Uzumakineko, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- July 02, 2018
The sales associates are very helpful and honest. They also have a wide selections of vehicles and help you find the right one! I would 110% recommend this dealers to others and already have.
Benzel-Busch Motor Car Replied: Hello Carloswavy, we appreciate your kind words and review.
DealerRater Review
- July 02, 2018
Excellent experience when you deal with Benzel Busch sales or service. They are an arm of MErcedes Benz and MErcedes always try to make your experience the Best. It is truly The Best of Times.
Benzel-Busch Motor Car Replied: Hello Tonyc, thank you for your very kind words and review. We will pass on your words to the whole staff. We can't wait to see you again in the future!
DealerRater Review
- July 02, 2018
If you are looking to buy a new car you need to cover to Benzel and see Larry Nash, It's worth the drive in from Long Island, you will not be disappointed!!
Benzel-Busch Motor Car Replied: Hello Anthony, we appreciate your kind words and review! We will pass on your words to Larry.
DealerRater Review
- July 02, 2018
Mike Ippolito was amazing, friendly, responsive, high quality of interaction and delivered exactly what I was looking for, fast, helpful, and i will recommend my friends to him
Benzel-Busch Motor Car Replied: Hello happy costumer, we will pass on your kind words to Mike! We appreciate your review and we hope to see you again in the future.
Cars.com Review
- June 25, 2018
Left by Ruth K.
It was great dealing with Giovanni. This is the 3rd vehicle that we acquired through him. Once again great job! Thanks, Gio
Willy Aramayo Replied: Hello Edward Kania, we will pass on your very kind words to Giovanni. Thank you for your review and we can't wait to see you again in the future!
DealerRater Review
- June 25, 2018
The best, love my new car Customer Service was the best Victor and Joseph did an exceptional job in helping get my new car. The best and would highly recommend them both.
Benzel-Busch Motor Car Replied: Hello 1Nanjelyn, we are so glad to hear that you received excellent customer service at Benzel-Busch Motor Car! We will pass on your kind words to Victor and Joseph.
Yelp Review
- June 25, 2018
Benzel Busch was my third attempt at a Mercedes dealership and I must say, 3rd time is definitely a charm! For starters, all the employees are very friendly from the moment a foot is stepped! I was seeking my first Mercedes lease and Ronald Rodriguez made this process the best yet. We went for a...
Yelp Review
- June 25, 2018
Service Horrible, it states service is open at 7am. I called at 8am and kept getting hung up on. Finally after 4 consistent tries someone answered and he asked for my information and then hung up on me, I tried calling again right after but this time no one was answering the calls and Ive tried at...
Cars.com Review
- June 24, 2018
My service advisor Jonathan fleisman was terrific. Wonderful service all the guys in the service area are very accommodating.
Willy Aramayo Replied: Hello Tiffany, we appreciate your kind words and review!
Cars.com Review
- June 23, 2018
A Gomez was very professional, courtesy and knowledgeable !!!!
Willy Aramayo Replied: Hello Meier/Piper, thank you for your kind words and review. We hope to see you again in the future!
Cars.com Review
- June 23, 2018
It all started with the exceptionally buying process and John Meyer. He is an outstanding representative of your organization and has consistently followed through with my entire ownership.
Willy Aramayo Replied: Hello Kristine, we appreciate your kind words and review!
Cars.com Review
- June 23, 2018
Left by Baljeet P.
Great customer service, professional, fast and attention to details
Willy Aramayo Replied: Hello Joseph Arampulikan, we are so glad to hear that you received great customer service at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- June 23, 2018
Hello. I saw a warning light about low tire pressure on my dashboard while driving. Pulled over to see a giant bubble on a rear tire. Drove immediately to my dealer and had the pleasure of meeting Chris after the front desk fumbled around awhile. He was exceptionally nice and was aware of my busy...
Benzel-Busch Motor Car Replied: Hello susuanelkin, we appreciate your kind words and review! We will pass on your words to Chris.
Yelp Review
- June 22, 2018
Never using this dealership again! Service department is a complete joke. They keep your car for weeks and don't even call you with updates . Not sure what happened to this dealership because last lease was wonderful. This lease nothing but problems. Not only will I stay far away from this...
Yelp Review
- June 22, 2018
Never using this dealership again! Service department is a complete joke. They keep your car for weeks and don't even call you with updates . Not sure what happened to this dealership because last lease was wonderful. This lease nothing but problems. Not only will I stay far away from this...
Cars.com Review
- June 21, 2018
Michael Ehrlich was the salesman. his responsiveness was extraordinary.
Willy Aramayo Replied: Hello b. garrett, thank you for the kind words and review. We will pass on your kind words to Michael.
Cars.com Review
- June 21, 2018
Had a great experience and it was an easy buy . Was straight and right to the point on wat I was looking for and they came up with just that , didnt feel pressured at all into getting into something I was not interest in
Willy Aramayo Replied: Hello Pedro, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- June 20, 2018
Left by Michael F.
2009 C sedan was flashing service needed for brakes. Spoke with Dave and had car in shop. Dave provided guidance and timely feedback on the service states. Easy process and great service. Very happy with the results.
Willy Aramayo Replied: Hello Michael Fu, we are so glad to hear that you received great service at Benzel-Busch! We will pass on your kind words to Dave.
DealerRater Review
- June 20, 2018
Left by Batista J.
David Nieves went above and beyond to get my car fixed and returned on time. He is very courteous and knowledgeable and willing to go the extra mile when other service advisors are not.
Benzel-Busch Motor Car Replied: Hello Bjohn, we are so glad to hear that you received great service from David. We will pass on your very kind words to him. Thank you for the review and we hope to see you again in the future!
Cars.com Review
- June 19, 2018
By far the best experience in service in the nation.the facility , the people , The all around attention to detail is amazing
Willy Aramayo Replied: Hello Alan H Antonucci, we appreciate your very kind words and review!
DealerRater Review
- June 19, 2018
It is always exceptional service at Benzel-everyone knows you and greets you like an old friend. Info about the service issue is explained so you can make an informed decision. First rate.
Benzel-Busch Motor Car Replied: Hello Leslie9575, we appreciate your kind words and review!
DealerRater Review
- June 19, 2018
Left by Luis F.
This is a second vehicle me and my family purchase from Giovanni hes is extremely knowledgeable and professional sales person the experience that we receiveWas amazing I strongly recommend that you deal with him whenever you are in the market for a Mercedes-Benz he even took time on his day off to...
Benzel-Busch Motor Car Replied: Hello lfelipe, we appreciate your very kind words and review! We will pass on your words to Giovanni.
DealerRater Review
- June 18, 2018
Frank is knowledgeable and he provides excellent service. Frank is very informative. He checked a full history of my vehicle and suggested the appropriate fixes.
Benzel-Busch Motor Car Replied: Hello Asarra3, we appreciate your kind words and review!
Cars.com Review
- June 17, 2018
Dave Tangen was excellent as always! Service is always explained , as well as a time that the vehicle will be repaired. I was offered a loaner, but I asked to be dropped off at home and notified when repairs were completed. Service has always been great with is one of the reasons that I keep coming...
Willy Aramayo Replied: Hello Joan B. Malloy, we are so glad to hear that you received great service at Benzel-Busch! We will pass on your kind words to David.
Cars.com Review
- June 16, 2018
I appreciated the reminders for the appointment and that a courtesy car was available as scheduled. The recall service was handled with care and the car was returned cleaned - thank you!
Willy Aramayo Replied: Hello J. Park, we appreciate your kind words and review!
Cars.com Review
- June 16, 2018
Mr Chris Iseman, my advisor was excellent. He text me when the car is ready for pick up.
Willy Aramayo Replied: Hello John Tolentino, we appreciate your review! We will pass on your kind words to Chris.
DealerRater Review
- June 15, 2018
James Scott made my purchase of a new vehicle a delightful experience. He kept me updated on all aspects of my purchase and was a pleasure to deal with. Having been a customer for 16 years I am still impressed by the level of service I receive here.
Benzel-Busch Motor Car Replied: Hello catdoc9, we appreciate your kind words and review!
DealerRater Review
- June 15, 2018
We have been going to Benzel Busch for 30+ years and they never fail to be the best, whether in the Service Dept or Sales Fabulous in sales: Eli Kalajian Sales Associate ekalajian@bbmcc.com 201.567.1400 ext. 334 www.benzelbusch.com Thank you Chris and Jonathan is service :)
DealerRater Review
- June 15, 2018
We have been going to Benzel Busch for 30+ years and they never fail to be the best, whether in the Service Dept or Sales Fabulous in sales: Eli Kalajian Sales Associate Thank you Chris and Jonathan is service :)
Benzel-Busch Motor Car Replied: Hello Jack1024, thank you for being a loyal customer for 30 years! We will pass on your kind words to the whole staff. We can't wait to see you again in the future!
Cars.com Review
- June 13, 2018
All work done to my satisfaction. Car was returned at the time promised.
Willy Aramayo Replied: Hello Robert Lee, we appreciate your kind words and review!
Cars.com Review
- June 13, 2018
Dropping off was easier and faster than all other times before. My Service Advisor, Frank Armando, was ready and had my needed work processed and in my loaner car within minutes. When I went to pick up my car, I was very pleased with what had been done. Frank Armando is so well informed,...
Willy Aramayo Replied: Hello Wes Ragsdale, we appreciate your very kind words and review! We will pass on your words to Frank.
DealerRater Review
- June 13, 2018
Frank Armando is an exceptional! He makes the whole experience feel like "not being at a service center". From the minute you pull in the entrance, all the service employees are "happy" to see you. From escorting you into the building, to offering coffee/snacks, to keeping you updated on your...
Benzel-Busch Motor Car Replied: Hello lorflo, we appreciate your very kind words and review. We will pass on your words to Frank. We hope to see you again in the future!
DealerRater Review
- June 13, 2018
Taking our car in for service is a Great Pleasure, The service agents are Great Especially Dave Tangen! He is always there for helping you and returns your call Fast, Great!
Benzel-Busch Motor Car Replied: Hello mike, we appreciate your kind words and review. We will pass on your words to David. We hope to see you again in the future!
DealerRater Review
- June 13, 2018
ive bought multiple vehicles from other dealers but this was best experience Ive ever had at this one. Great staff they work with you without pressuring you. It was a pleasure to work salesman Giovanni. Ive already recommend him to my friends and family but also i do to anyone looking for hassle...
Benzel-Busch Motor Car Replied: Hello joeyE400, we appreciate your kind words and review! We will pass on your words to Giovanni.
Cars.com Review
- June 13, 2018
Mike Hill, John Powell, and mike Ipalito, truly made this the greatest car buying experience.
Willy Aramayo Replied: Hello Anthony, we are so glad to hear that you had a great car buying experience at Benzel-Busch! We will pass on your kind words to Mike H , John and Mike I.
Cars.com Review
- June 12, 2018
Very helpful and nice. He took his time to show us the cars and test drove with ease
Willy Aramayo Replied: Hello Joanna, we appreciate your kind words and review!
DealerRater Review
- June 12, 2018
Scott B. was assigned to my Mercedes for a very complicated service problem caused by a 3rd party. He is a stellar representative of Benzel-Busch. Highly recommend.
Benzel-Busch Motor Car Replied: Hi, thank you for your kind response, we're glad you had a great experience at our dealership and that Scott B. exceeded your expectations. We will make sure to pass on your kind words to Scott. Kind regards, Willy Aramayo Client Relations Manager
DealerRater Review
- June 12, 2018
FIRST CLASS SERVICE AND KNOWLEDGE OF CAR AND VERY FRIENDLY CUSTOMER WAITING AND LOUNGE AREA FIRST CLASS WITH AMENITIES .LOVE TO SEE MY CAR GETTING SERVICED AS WELL .THE FINISHING TOUCH OF THE CARWASH IS MUCH APPRECIATED .
Benzel-Busch Motor Car Replied: Hi Robg, we appreciate your kind words and are glad to hear that you had a great experience during your time here! Kind regards, Willy Aramayo Client Relations Manager
Cars.com Review
- June 10, 2018
Robin Sconapieco was so professional that she handled repair and delivered the car as promised
Cars.com Review
- June 09, 2018
Well I have been buying cars for long time and also rented and driven different brands of cars but in Mercedes cars I always feel safe and respected.BMW is the only brand which I never like.
Cars.com Review
- June 09, 2018
I called because I was having problems with one tire. It was as if they were waiting for me in order to help me. In no time, they called the tire manufacturer, changed the tire for a new one, cleaned my car and every once in a while, someone was advising me as to how long it would take for the...
DealerRater Review
- June 09, 2018
This is my 3rd car at Benzel Busch Motor Car.. They provide super service. I have never been disappointed and now is no different. Jay Lee treated me like family. Also he always take care of all I needs.
Benzel-Busch Motor Car Replied: Hello Ssj650628, we appreciate your kind words and review! We will pass on your words to Jay.
DealerRater Review
- June 07, 2018
Chris Iseman and Christopher Almanzar great service advisors - professional, patient and very customer focused. Chris actually took the time to walk me through as to how the brakes worked,
Benzel-Busch Motor Car Replied: Hello Naz, we appreciate your words and review.We will pass on your kind words to them. We hope to see you again in the future!
DealerRater Review
- June 07, 2018
Mr. John Powell kept me up to date with my service information as well as informing me of the cost and time it will take for the completion of work. This is a great location for service and receiving one on one personal attention.
Benzel-Busch Motor Car Replied: Hello TG, we appreicate your kind words and review! We will pass on your words to John.
DealerRater Review
- June 07, 2018
This is the second time I get a car from this dealer and its because of the great relationship I built with Elizabeth Kalaj. She makes herself available, is not pushy and let me test drive a bunch of cars until I found the one I was most comfortable in. She spent time reviewing options and overall...
Benzel-Busch Motor Car Replied: Hello FranciscoBranco, we appreciate your kind words and review! We will pass on your words to Elizabeth.
DealerRater Review
- June 06, 2018
One of the simplest processes in a usually stressful task. Car buying can be a drag but here with Ben Walsh I was not jerked around and given the straight no bull numbers and info I needed to make up my own mind an was on my way with my new car same day.
Benzel-Busch Motor Car Replied: Hello Jayqone, we appreciate your very kind words and review! We will pass on your words to Ben.
DealerRater Review
- June 06, 2018
Our salesperson Talia is always great. She is a pleasure to work with and we recommend her and Benzel Busch to anybody looking to purchase or lease a luxury vehicle.
Benzel-Busch Motor Car Replied: Hello BLINDER1952, we will pass on your very kind words to Talia. We hope to see you again in the future!
Cars.com Review
- June 05, 2018
Dave T is an excellent Service Advisor. He really knows his product!
Willy Aramayo Replied: Hello HKS, we will pass on your kind words to Dave. We appreciate your review!
DealerRater Review
- June 05, 2018
I deleted my previous reviews, I though this is MB deal review. basically, this deal service is very good, staff is very nice and friendly, very easy to make service reservation. thanks barry
Benzel-Busch Motor Car Replied: Hello byang9, we appreciate your very kind words and review!
DealerRater Review
- June 05, 2018
Took the car and service it quickly .They were very curious and friendly. Made my 3 hour trip there pleasant and comfortable for me and my wife.
Benzel-Busch Motor Car Replied: Hello Jim 2016, we appreciate your very kind words and review!
DealerRater Review
- June 05, 2018
Excellent experience and, upgrade of entire facility since I purchased my 2006 E350 was nothing short of amazing! Even recent service from time I pulled in on Saturday 2 June early morning to the (almost) excellent car wash (found 2 beads of water running down drivers door, LOL), everything was...
Benzel-Busch Motor Car Replied: Hello Hohokusmike, we are so glad to hear that you had an excellent experience at Benzel-Busch! We appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- June 05, 2018
Kathy, was amazing. She was very helpful and made sure I was satisfied. The staff there is very friendly as well. Great experience here, I will definitely recommend to my friends and family
Benzel-Busch Motor Car Replied: Hello Sheretta, we are so glad to hear that you had a great experience at Benzel-Busch! We appreciate your review and we hope to see you again in the future!
DealerRater Review
- June 05, 2018
My experience at the dealership was exceptional. Juan Delgado is always so pleasant, efficient and willing to help me in anyway he can. He is truly the epitome of what Benzel Busch embraces .
Benzel-Busch Motor Car Replied: Hello Ari, we are so glad to hear that you had an exceptional experience at Benzel-Busch. We will pass on your kind words to Juan.
DealerRater Review
- June 05, 2018
Very accommodating in finding the right car for me quickly, very professional treatment and follow up following the sale also. Will be back when my lease is over for another one.
Benzel-Busch Motor Car Replied: Hello normnj, we are so glad to hear that you had an excellent experience at Benzel-Busch. We hope to see you again in the future!
DealerRater Review
- June 05, 2018
Jay was extremely helpful and very accommodating. Ive been to multiple mercedes dealership but the service at Englewood tops all others. However, the associate at finance department seemed like he didnt know a lot. I asked a couple questions regarding certain numbers when signing the contract, but...
Benzel-Busch Motor Car Replied: Hello jjung, we appreciate your review and we hope to see you again in the future!
DealerRater Review
- June 05, 2018
The sale person Rafael Figuereo went above and beyond, he did an excellent job explaining me everything about it . The car and also him eere the reason I purchased this car. I am very satisfied and happy customer
Benzel-Busch Motor Car Replied: Hello Angel007, we will pass on your very kind words to Rafael. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- June 05, 2018
Tim the Service Writer is excellent in customer care. He explained everything to me and also made sure I was helped immediately. I am very busy and truly appreciate that quality of service. Willy did a great job schedule my two cars to be serviced and making sure I had a loaner car that fit my...
Willy Aramayo Replied: Hello Mrs. Rosemary Casagrande, we appreciate your kind words and review. We will pass on your words to Tim and Willy.
Cars.com Review
- June 05, 2018
Service was good. I like the gentleman helping me more so than last time.
Willy Aramayo Replied: Hello AC, we are so glad to hear that the service was good. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- June 05, 2018
This must be our sixth car from Benzel-Busch. We keep coming back because the sales staff and service are exceptional. This was the quickest and best ever - Walked out with the plates and registration after a thorough explanation of the car (which, at this point, we know pretty well).
Willy Aramayo Replied: Hello JAM, we appreciate your kind review and words. We will pass on your words to the whole staff. We cant wait to see you again in the future!
Cars.com Review
- June 05, 2018
Weve gotten several cars from this dealership ship & our experience is alway very good. Our salesman is Lino, but weve also dealt with Frank. Everyone at this dealership is wonderful.
Willy Aramayo Replied: Hello Ono, we appreciate your very kind words and review!
Yelp Review
- June 04, 2018
This the first time I've bought my one year old smart car in for service and everyone has been awesome. They're thorough and fast. They offered me a loaner which I declined because it's only a 45 minute wait. Don't know what kind of car I'll lease next time but it will definitely be from here....
Yelp Review
- May 30, 2018
The service staff and competence here is unbelievable. My C300 engine was hydrolocked and it took them over two weeks to figure that out when I had already assumed and mentioned it to them. During the two month repair time there was absolutely no communication with the repair process - emails were...
Willy A. Replied: Hello Jack Z.,My name is Willy Aramayo and I am the client relations manager. I am sorry you didn't have such a good experience. I would like to look into the situation and personally apologize for the long repair without communication. At your convenience please reach out to me at 201-567-1400 ext 11214 or . I hope to hear from you soon.Sincerely,Willy Aramayo
Cars.com Review
- May 29, 2018
Everyone provided great service. A special thanks to Jim Scott our salesman.
Willy Aramayo Replied: Hello Dwayne, we are so glad to hear that you received great service at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
DealerRater Review
- May 29, 2018
Benzel-Busch provided good service and a great new car buying experience. Special thanks to our salesman James Scott for doing such a good job.
Benzel-Busch Motor Car Replied: Hello dolog98, we are so glad to hear that you had a great new car buying experience! We will pass on your kind words to James.
DealerRater Review
- May 26, 2018
Initially, I decided not write a review but, once it came to my attention that I was sold a brand new car with no windshield wiper fluid after paying a $300 prep fee that changed my mind. I came in to this Mercedes and met with Orlando Dranguet. During my initial visit, I built the car of my...
DealerRater Review
- May 23, 2018
all employees were extremely efficient and responsive to any of my questions .sal architto is a very personable and efficient manager. he tried his best to comfort me as i had to wait 8 months for my coupe.
Benzel-Busch Motor Car Replied: Hello mele400, we appreciate your kind words and review! We will pass on your words to Sal and to the staff. We hope to see you again in the future.
DealerRater Review
- May 20, 2018
This dealership gave me the price I wanted on the car I wanted and Kathy Zagula made the purchasing process very easy. I would highly recommend this dealership.
Benzel-Busch Motor Car Replied: Hello bandit29, we appreciate your kind words and review! We will pass on your words to Kathy.
DealerRater Review
- May 18, 2018
They were very nice people and helpful. They explained everything to me. My adviser was Frank Armando. He is a very nice person and faster one. He explained to me everything and he called me when my car was done right away.
Benzel-Busch Motor Car Replied: Hello Gourgius, we appreciate your kind words and review!
DealerRater Review
- May 18, 2018
If you go here work with "Joseph" he's awesome. This is my 4 lease with him and Benzel Busch. The service is exceptional and the staff is great to work with.
Benzel-Busch Motor Car Replied: Hello MBLeaser, we will pass on your very kind words to Joseph. We appreciate your review and we cant wait to see you again in the future!
Cars.com Review
- May 17, 2018
every good service car was picked from my home on the truck & flat tyre was fixed asap & got a call from dealer that it is ready to get picked & invoice was sent by phone had to sign on phone .Exceptional service from David & Chris are rest of the team.
Willy Aramayo Replied: Hello Timmy Cheedala, we appreciate the kind words and review!
DealerRater Review
- May 17, 2018
Everyone and everything about Benzel-Busch is exceptional. That's why I've been buying cars from this dealership since 1958. It all starts with the owners and filters down. Bravo, Agresta Family.
Benzel-Busch Motor Car Replied: Hello Mac B., we appreciate your kind words and review!
DealerRater Review
- May 16, 2018
Left by Linda M.
Exceptionally skilled and polite staff. I truly enjoyed coming in to the Englewood office location for my service. Thank you all for for your courtesy and quick service.
Benzel-Busch Motor Car Replied: Hello lmorrero, we appreciate your kind words and review! We will pass on your kind words to the whole staff.
Cars.com Review
- May 15, 2018
Left by John L.
Fantastic experience in leasing my GLC 300. MY salesperson was outstanding. Would highly recommend to family and friends.
Willy Aramayo Replied: Hello John LaRaia, we appreciate your kind words and review. We hope to see you again in the future!
DealerRater Review
- May 15, 2018
Mike and Tim were easy to work with. Only complaint is tire and Tim package was pricy but that was not their fault. Otherwise a simple process
Benzel-Busch Motor Car Replied: Hello Mets, we appreciate your kind words and review!
DealerRater Review
- May 15, 2018
Friendly, systematic, fast and worry free. Wow, c need I say more... it was also honest because I left something in my loaner and it was returned promptly, that means a lot like thorough.
Benzel-Busch Motor Car Replied: Hello September girl, we appreciate your kind words and review. We hope to see you again in the future!
Cars.com Review
- May 14, 2018
Scott took really good care of me and my car. He kept me updated and on progress. I really like working with Scott.
Willy Aramayo Replied: Hello C Miller, we appreciate your kind words and review! We will pass on your words to Scott.
DealerRater Review
- May 14, 2018
Chris Iseman is the best. He is very attentive to my needs and makes excellent recommendations. I also like the fact that I receive a brand new loaner car each time I come in for maintenance.
Benzel-Busch Motor Car Replied: Hello Victor G., we appreciate your kind words and review! We will pass on your kind words to Chris. We cant wait to see you again in the future.
DealerRater Review
- May 14, 2018
Benzel Busch is an amazing dealership. From the receptionist to the product specialist everyone is warm, helpful, and knowledgeable. I would recommend this dealership to everyone
Benzel-Busch Motor Car Replied: Hello Hesma, we appreciate your kind words and review. We will pass on your words the whole staff. We hope to see you again in the future!
Cars.com Review
- May 13, 2018
Left by Nicholas A.
excellent service loaner car provided at no charge
Willy Aramayo Replied: Hello nicholas acquavella, we are so glad to hear that you received excellent service at Benzel-Busch! We appreciate your kind words and review.
Cars.com Review
- May 13, 2018
It was a very professional and expeditious process and we were very happy with the who experience
Willy Aramayo Replied: Hello Sonia Gidwani, we appreciate your kind words and review! We hope to see you again in the future!
Cars.com Review
- May 13, 2018
Chris hurling was so kind and professional. He couldnt have been nicer. Thank you chris!!
Willy Aramayo Replied: Hello Ann marie lisa, we appreciate your kind words and review! We will pass on your words to Chris.
DealerRater Review
- May 13, 2018
Frank Armando our service representative did an outstanding job meeting and exceeding all of our service and repair needs. I will return again in the future.
Benzel-Busch Motor Car Replied: Hello Nortonat, we are so glad to hear that you had an outstanding service experience at Benzel-Busch. We will pass on your kind words to Frank.
Cars.com Review
- May 12, 2018
Came out with a shiny,Service with many smiles brand-new car. What a pleasure to be so warmly and expertly treated. Thanks.
Willy Aramayo Replied: Hello LorettaKaufman, we appreciate your kind words and review. We will pass on your kind words to the whole staff.
Cars.com Review
- May 12, 2018
One of the best car buying experience I have ever had they make it so easy and you are in an out
Willy Aramayo Replied: Hello Edwin, we are so glad to hear that you had one of the best car buying experience ever! We appreciate your review and we hope to see you again in the future.
DealerRater Review
- May 12, 2018
Purchasing a Mercedes from Benzel-Bush is an easy, friendly, and rewarding experience. The salespeople could not be friendlier and any more helpful. Would recommend this dealership to anyone looking for a Mercedes.
Benzel-Busch Motor Car Replied: Hello DStar, we are so glad to hear that you had an outstanding experience at Benzel-Busch! We appreciate your kind words and we hope to see you again in the future.
DealerRater Review
- May 12, 2018
The fact that I just purchased my second certified pre owned Mercedes from Benzel should speak for itself. From service to sales experts in their fields.
Benzel-Busch Motor Car Replied: Hello Sugar II, we appreciate your kind words and review!
DealerRater Review
- May 12, 2018
Great service and friendly staff. Recomend this dealership to anyone. Another plus is the comunicatio. They are always calling and keeping yo update and making sure everything is good.
Benzel-Busch Motor Car Replied: Hello Franklin68, we are so glad to hear that you had an excellent experience at Benzel-Busch! We will pass on your kind words to the whole staff.
DealerRater Review
- May 12, 2018
Id easily buy from Benzel-Busch again. Was our first Mercedes-Benz experience, and we hope all future ones will be as smooth. Beautiful car, boutique walkthrough, transparent financing, smooth transaction without pressure for add-ons. Even recommended a wonderful place for dinner afterwards. Bravo!
Benzel-Busch Motor Car Replied: Hello Benzer, we appreciate your kind words and review!
Cars.com Review
- May 11, 2018
The absolute best car leasing experience I've ever had.
Willy Aramayo Replied: Hello Robert Merritt, we are so glad to hear that you had the best car buying experience at Benzel-Busch. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- May 11, 2018
From start to finish- everything was GREAT We've always been treated with the best service whether in be from the Sales team members or the service department- a find tuned machine!
Benzel-Busch Motor Car Replied: Hello TJS, we appreciate your review and words. We will pass on your kind words Chris.
DealerRater Review
- May 10, 2018
My service adviser was very helpful. Even helped me with repairs as soon as possible. Extremely helpful John was very pleasant and helpful. He gave me an estimate of future repairs. Which I was pleased to know what my auto needs are.
Benzel-Busch Motor Car Replied: Hello Rs-wharton123, we appreciate your kind words and review! We will pass on your words to John.
DealerRater Review
- May 10, 2018
No surprise to find the high level of customer service consistently delivered at Benzel-Busch Motor Car Company. The Service staff is truly exceptional with the friendly, professional and courteous demeanor. The workmanship is top-notch and performed without delays or any surprises. Will continue...
Benzel-Busch Motor Car Replied: Hello JLC NJ, we appreciate your very kind words and review. We will pass on your kind words to the whole staff. We cant wait to see you again in the future!
Cars.com Review
- May 09, 2018
I had the greatest experience at Benzel Busch! Michael Ehrlich went above and beyond to accommodate me and to get me what I wanted. Victor Hernandez was also very helpful and great at helping me finance my new MB. Michael was amazing and if you are looking to get into a new MB he is the guy that...
Willy Aramayo Replied: Hello Heidy S, we are so glad to hear that you had a great experience at Benzel-Busch. We will pass on your kind words to Michael. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- May 09, 2018
Left by Ann A.
A friendly, reliable, trustworthy dealer for a person who is a car driver in need of a good quality reliable vehicle. You don't have to worry if you don't know a lot about cars or car buying - Benzel Busch ensures you get quality in terms of the vehicle and service
Willy Aramayo Replied: Hello Anna, we appreciate your kind words and review!
DealerRater Review
- May 09, 2018
Perfect, it got done. Frank was great, loaner made it easy. All isdues rrsolved. Replacement tire was very pricey. Care was beautifully cleaned and looked very good.
Benzel-Busch Motor Car Replied: Hello Asf42, we appreciate your kind words and review! We will pass on your words to Frank.
DealerRater Review
- May 09, 2018
This dealership and staff treat us like VIP every time we visit. Thanks for the excellent service and treatment, it made the experience a very pleasant one.
Benzel-Busch Motor Car Replied: Hello Sherri car, we appreciate your kind words and review! We will pass on your words to the whole staff.
Yelp Review
- May 09, 2018
Bought a used car from this place and I have nothing but positive things to say. Fast and friendly service and the deal it self took like 20 min, I have been stuck for hours at other Mercedes dealerships.. this is how a car buying experience should be!
Cars.com Review
- May 08, 2018
Everything was perfect,--from the moment I dropped off my car to the time I received a call from my service rep- David that my car was ready. Everything was as it was supposed to be - Perfect! Well done - Benzel Busch well done indeed.
Willy Aramayo Replied: Hello James S., we appreciate your kind words and review. We will pass on your kind words to the whole staff!
Cars.com Review
- May 07, 2018
Love Chris Iseman!!! He was great even though I didnt buy it there. He offered warranty options was honest a out what I had available and didnt over sell. Glad he was my repair guy.
Willy Aramayo Replied: Hello Michelle Jean Louis, we appreciate your kind words and review. We will pass on your words to Chris. We hope to see you again in the future!
DealerRater Review
- May 07, 2018
Its always a great experience when working with Benzel Busch. Lamont is a great sales person. I would recommend him any day. This is my 2nd purchase from him.
Benzel-Busch Motor Car Replied: Hello Hessiehes, we appreciate your very kind words and review. We cant wait to see you again in the future!
DealerRater Review
- May 05, 2018
Service was performed sooner than I expected. I was very pleased with the quality of the work performed. Chris Huling was very friendly and explained all the work performed on my car and also other service that is recommended to be done on my next visit.
Benzel-Busch Motor Car Replied: Hello jfern, we are so glad to hear that you had a great service experience at Benzel-Busch! We will pass on your words to Chris.
Yelp Review
- May 05, 2018
I've been a customer with Benzel Busch for 3yrs, I can't say enough about this dealership between the sales man Giovanni to the service department, the service is outstanding, I'll definitely continue doing business with Benzel Busch!
Cars.com Review
- May 04, 2018
Service Adviser Christopher Iseman -- Very friendly and professional. The service process including paperwork was smooth and easy. Greatly appreciate.
Willy Aramayo Replied: Hello Matt Kavall, we appreciate your kind words and review!
DealerRater Review
- May 04, 2018
I came to them in a panic as my Audi was caught in a Hoboken flood. Chris T made this experience so easy and painless. My first Mercedes and I love it! The dealership was professional and very responsive to my needs. Highly recommend. PS: Audi, never even called to see if I wanted a new car, lost sale
Benzel-Busch Motor Car Replied: Hello pamelap520, we are so glad to hear that you had an excellent experience at Benzel-Busch. We will pass on your kind words to Chris. Congratulations on your first Mercedes and we cant wait to see you again in the future!
Cars.com Review
- May 03, 2018
My sales experience was truly outstanding. Ben Walsh is a true professional, providing my wife and I with his many years of expertise and guidance as well as fair pricing and was able to act on our behalf as an honest sounding board in reaching our purchase decision. We couldnt have found a...
Willy Aramayo Replied: Hello William H Frank, we are so glad to hear that your sales experience was outstanding at Benzel-Busch. We will pass on your kind words to Ben. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- May 03, 2018
I buy many cars every year from Benzel....can't imagine buying anywhere else. Jason Burgoyne, Jose and Mark and my main to go guys. Let me not forget Scott Raymond who makes the process easy.
Willy Aramayo Replied: Hello John Lahoud, we appreicate your very kind words and review!
Cars.com Review
- May 03, 2018
Service is always top notch, although we are not sure as of yet whether the computer software replacement has solved the problem.
Willy Aramayo Replied: Hello Michael Reiner, we appreciate your words and review!
DealerRater Review
- May 03, 2018
This is my 3rd experience dealing w Eli Kalajian and as usual, it was seamless and painless. The staff is very helpful and attentive to my needs and I will continue to use B.B. for all my MB needs. Thanks Again.
Benzel-Busch Motor Car Replied: Hello Dmuzio634, we will pass on your kind words to Eli. We appreciate your review and we can't wait to see you again in the future!
DealerRater Review
- May 02, 2018
The entire process was smooth and efficient. I didn't have to wait long for any of the procedures at the dealership. The staff members were very helpful. They were able to complete the job before closing and notified me to pick up the vehicle. If someone could give me a status update a little...
Benzel-Busch Motor Car Replied: Hello joyan, we are so glad to hear that you had a nice service experience at Benzel-Busch. We will pass on your kind words to the staff. We appreciate your kind words and review!
Cars.com Review
- May 02, 2018
The Service Department was exceptional from the moment I arrived and the time I was able to pick up my vehicle.
Willy Aramayo Replied: Hello Thomas Polito, we are so glad to hear that the service department was exceptional. We appreciate your kind words and review!
Cars.com Review
- May 02, 2018
Extremely quick to fix and replace new tire Also helped process insurance for the tire. Car was returned clean.
Willy Aramayo Replied: Hello Lawrence J Saia, we appreciate your kind words and review!
Cars.com Review
- May 02, 2018
Mercedes is in a class by itself and I know that now because Im an owner. Service is always A+
Willy Aramayo Replied: Hello Arlene, we appreciate your kind words and review!
Cars.com Review
- May 01, 2018
Left by John M.
Everything great.Our service rep,Frank Armando is always very helpful.
Willy Aramayo Replied: Hello John Mcguire, we appreciate your review! We will pass on your kind words to Frank.
Cars.com Review
- May 01, 2018
Car was finished in a timely manner.your telling me how to write the review.
Willy Aramayo Replied: Hello Chevy,we appreciate your kind words and review!
DealerRater Review
- May 01, 2018
Frank Armando was terrific as always - I had an appointment to come in since the battery light was on - but then my car died in Paramus and I had to get a flat bed truck from AAA - Frank called me when the car arrived at your office - he called me after it was investigated and he told me what was...
Benzel-Busch Motor Car Replied: Hello Mary, we appreciate your kind words and review! We will pass on your words to Frank.
DealerRater Review
- May 01, 2018
The entire dealership--from service to sales is truly spectacular. Our salesman--Mr. Lou Gallo is truly a superstar. Customers are dealt with fairly and with respect. 5 star service both before you purchase a vehicle and subsequently.
Benzel-Busch Motor Car Replied: Hello mrjones85, we appreciate your very kind words and review! We will pass on your words to the whole staff.
DealerRater Review
- May 01, 2018
Benzel Busch sales and service are always the epitome of class....it is worth the drive.....Having dealt with Chris Eiseman previously for service on my sl was always a satisfactory experience....I popped in for the answer to a question on my new amg gt roadster and he quickly called a service tech...
Benzel-Busch Motor Car Replied: Hello brnqlc, we are so glad to hear that you had a pleasant experience at Benzel-Busch. We will pass on your words to Chris and to the staff. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- April 24, 2018
The initial sales person (Dave Tangen) who I met with extended me excellent customer service throughout the process. The person who I paid was polite, but not too friendly(cold). I appreciate the fact that it was the end of the day. Moreover, it is possible that the sales associate had a long...
Cars.com Review
- April 24, 2018
Salesman Doug Ryan provided exceptional service. He was very accomadating and i was able to purchase the exact car I was looking for. Benzene- Busch comes highly recommended!
Willy Aramayo Replied: Hello Robert Anderson, we appreciate your kind words and review. We will pass on your kind words to Doug. We hope to see you again in the future!
Cars.com Review
- April 24, 2018
As always great experience 3 or 4th car from them and top to bottom always happy w experience
Willy Aramayo Replied: Hello M.E., we appreciate your kind words and review!
DealerRater Review
- April 24, 2018
John Meyer, Jan Augwas and the rest of the Mercedes team were great and helpful helping me pick a wonderful pristine E300. Thank you guys for everything! God bless you guys.
Benzel-Busch Motor Car Replied: Hello Bbustos1124, we are so glad to hear that you had an awesome experience at Benzel-Busch. We will pass on your kind words to John and Jan. We hope to see you again in the future!
DealerRater Review
- April 23, 2018
It was easy to schedule our service. From that point on, the service team communicated with us regularly managing our expectations & keeping us informed at every stage. We were thrilled with the professionalism and responsiveness of the entire staff.
Benzel-Busch Motor Car Replied: Hello Rapidest, we appreciate your kind words and review. We will pass on your kind words to the whole staff. We hope to see you again in the future!
Cars.com Review
- April 23, 2018
Everything was exceptional. I purchased a vehicle from Benzel-Busch and their representatives were professional and treated people very nice. Especially, Min Kim who is representative of Service Center, try to solve the my cars problem perfectly. I highly recommend you and other friends to see...
Willy Aramayo Replied: Hello Jun, we are so glad to hear that everything was exceptional. We will pass on your kind words to Min.
Cars.com Review
- April 22, 2018
Left by Susan B.
Third vehicle I have bought at Benzel Busch. They are the best!
Willy Aramayo Replied: Hello Susan Bast, we appreciate your very kind words and review!
Cars.com Review
- April 22, 2018
Jonathan Fleischman is an all-star. As servicing my MB is usually just an okay event, Jonathan made it painless. He was efficient, smart, friendly and professional.
Willy Aramayo Replied: Hello Edward Nasiatka, we appreciate your kind words and review! We will pass on your words to Jonathan.
DealerRater Review
- April 22, 2018
My service advisor Scott met me when I dropped the Car off. He took complete care of my problem . I Was taken care of, served a hot drink. Blinked my Eyes and the car was washed and ready to go.
Benzel-Busch Motor Car Replied: Hello Nancy1, we appreciate your very kind words and review! We will pass on your kind words to Scott.
DealerRater Review
- April 22, 2018
Frank Armando is the best service manager. The process is always seamless he is extremely helpful and very informative. I would highly recommend asking for Frank Armando.
Benzel-Busch Motor Car Replied: Hello Nathan1267, we will pass on your very kind words to Frank. We appreciate your review!
Cars.com Review
- April 21, 2018
My experiences at Benzel-Busch are always pleasant. On this visit my service advisor, Chris Iseman, arranged for the service to be completed within a few hours although I was scheduled for a loaner car which would have required returning on the next day. Thanks Chris.
Willy Aramayo Replied: Hello Gloria B., we appreciate your very kind words and review. We will pass on your kind words to Chris.
DealerRater Review
- April 21, 2018
Brought in my car for a flat tire and they left my car like new. Also I was running a little late to pick up my car and they were nice enough to wait for me a couple mins after closing time. Overall amazing service!
Benzel-Busch Motor Car Replied: Hello Kat9620, we are so glad to hear that you had an overall amazing service experience. We appreciate your kind words and review!
Cars.com Review
- April 20, 2018
Great car, great experience. Chriss Taccetta was excellent.
Willy Aramayo Replied: Hello Tony, we are so glad to hear that you had a great experience at Benzel-Busch. We will pass on your words to Chris. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- April 20, 2018
I do really highly recommend jay lee .he is the one who the most kind person that I have ever met before. thank you jay
Benzel-Busch Motor Car Replied: Hello Dr.kim, we are so glad to hear that you had an excellent experience with Jay Lee. We will pass on your kind words to him. We appreciate the review and we hope to see you again in the future!
Cars.com Review
- April 17, 2018
I like the service and the got me what I want Test driver was good everything was perfect
Willy Aramayo Replied: Hello Benzel Busch Mercedes-Benz, we appreciate your kind words and review!
DealerRater Review
- April 17, 2018
We were greeted with exceptional customer service when leasing our first Mercedes Benz. No questions remained unanswered. Thank you for making it easy and enjoyable.
Benzel-Busch Motor Car Replied: Hello radekw13, we appreciate your kind words and review. Congratulations on your first Mercedes Benz lease! We hope to see you again in the future.
DealerRater Review
- April 17, 2018
Excellent experience with Benzel. Orlando was great. Price was good and no hidden cost. Smooth transition throughout the entire process. Highly recommend Orlando and Benzel.
Benzel-Busch Motor Car Replied: Hello Calaeon, We are so glad to hear that you had an excellent experience at Benzel-Busch. We will pass on your kind words to Orlando.
DealerRater Review
- April 17, 2018
Rich Palm has been my super salesman since 1987 when I bought my 1st 600S and after all these years and 12 cars in between I am now enjoying my Maybach. Rich always found the right package for our cars and we are very grateful to him. The maintenance service has been flawless which makes for a happy...
Benzel-Busch Motor Car Replied: Hello PierreDiane, we appreciate your kind words and review. We will pass on your words to Rich. We cant wait to see you again in the future!
Cars.com Review
- April 17, 2018
Excellent service overall. Dave, my representative, was excellent and detail in explaining what options I had and what what was recommended. He also furnished me with diagnostic report which indicated what problems the vehicle had. I have never been given this report ever since I started servicing...
Willy Aramayo Replied: Hello Baba Sulemana, we are so glad to hear that you had an excellent service experience overall. We will pass on your kind words to Dave. We appreciate your review and we hope to see you again in the future!
Cars.com Review
- April 16, 2018
Left by Ricardo D.
we are very satified in buying our new gls 450, thanks to all the one who help us in this process.
Willy Aramayo Replied: Hello ricardo done, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- April 15, 2018
I highly recommend Chris Izeman and benzel Busch. I've been a customer for decades. Chris is always helpful and I have access to his cell number to make it easier
Benzel-Busch Motor Car Replied: Hello Rb, we appreciate your kind words and review! We will pass on your words to Chris.
DealerRater Review
- April 14, 2018
Left by Deanna K.
Chris in the service department was exceptional. So efficient. Ive been a Benzel Busch customer for 35 years and would highly recommend this dealership.
Benzel-Busch Motor Car Replied: Hello Deannak, we appreciate your kind review and words. We will pass on your words to Chris. We cant wait to see you again in the future!
DealerRater Review
- April 14, 2018
The service was exceptional and David Nieves was very professional, polite and courteous . Everything was done as scheduled. The car was washed and returned to me in mint condition
Benzel-Busch Motor Car Replied: Hello Tere Mercedes, we are so glad to hear that you received exceptional service. We will pass on your kind words to David. We appreciate the review and we hope to see you again in the future!
DealerRater Review
- April 14, 2018
Benzel Busch consistently provides exceptional service. The staff is courteous and professional, I am a very satisfied customer and I hope Benzel Busch continues to maintain the high standards it has set for itself. Thanks John Ukegbu, Esq.
Benzel-Busch Motor Car Replied: Hello JU, we appreciate your kind review and words! We will pass on your words to the staff.
DealerRater Review
- April 13, 2018
We had The best salesman, Giovanni Barbaro. He is very understanding and helpful. We are very happy with our new car and will definitely come back every time we need services or we want to buy a new car!
Benzel-Busch Motor Car Replied: Hello Horse, we appreciate your kind words and review! We will pass on your words to Giovanni.
Cars.com Review
- April 13, 2018
Frank Lauro was our salesperson. We have bought several cars from Frank and Benzel-Busch and always have a great experience. We wouldn't go anywhere else!
Willy Aramayo Replied: Hello Richard, we are so glad to hear that you had a great experience with Frank. We will pass on your words to Frank.
DealerRater Review
- April 11, 2018
EVERY ONE AT BENZEL-BUSH MAKE YOU FEEL WELCOME AND ACT VERY PROFESSIONAL IN THERE JOB.NEVER HAD A PROBLEM WITH SERVICE VISIT. KEEP UP THE GOOD WORK.
Benzel-Busch Motor Car Replied: Hello CRBUDDY, we appreciate your kind words and review! We will pass on your kind words to the staff.
Cars.com Review
- April 10, 2018
Left by Joy S.
The entire process was a pleasure. Giovanni was wonderful and thorough. I will recommend this dealership to everyone!
Willy Aramayo Replied: Hello Joy Shorr, we appreicate your words and review! We will pass on your kind words to Giovanni.
Cars.com Review
- April 10, 2018
Overall experience was great. Smooth car buying process.
Willy Aramayo Replied: Hello Ellis, we are so glad to hear that you had a great experience at Benzel-Busch! We appreciate your kind words and we hope to see you again in the future.
Cars.com Review
- April 10, 2018
Left by Karyl S.
We leased our car, and Lino made it effortless. Very easy pick up of the new car & return of the old. We have worked with Lino for over 10 years, now and would highly recommend him.
Willy Aramayo Replied: Hello Karyl Sicuranza, we appreciate your kind words and review. We will pass on your words to Lino.
DealerRater Review
- April 10, 2018
everyone in this dealership is friendly and courteous as well as professional . I went in without a schedule and I was happily receipted and work was done in timely fashion
Benzel-Busch Motor Car Replied: Hello ali, we appreciate your kind words and review. We hope to see you again in the future!
DealerRater Review
- April 10, 2018
Left by Jon J.
The service advisor provided options, prompt service and a reasonable price. We don't use the car too much and his offerings were quite reasonable. I will return when I am ready to purchase my next Mercedes-Benz.
Benzel-Busch Motor Car Replied: Hello jonj, we appreciate your kind words and review!
Cars.com Review
- April 09, 2018
Really like this dealer and their all around excellent service. They truly represent what Mercedes stands for when it comes to client experience and high quality service. Absolutley recommend this dealership.
Willy Aramayo Replied: Hello J. Beltran, we appreciate your kind words and review! We will pass on your words to the staff.
Cars.com Review
- April 09, 2018
as always my service advisor, Chris Iseman, was exceptional.
Willy Aramayo Replied: Hello julie, we are so glad to hear that Chris was exceptional. We will pass on your kind words to him. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- April 09, 2018
Dealership continues to provide exceptional service and professionalism: Car needed routine maintenance and few items requiring attention. Chris Iseman, Salvino Architto and Lino Cascardi - all instrumental in providing me with an outstanding efficient experience.
Benzel-Busch Motor Car Replied: Hello PeterL, we are so glad to hear that you had an outstanding experience at Benzel-Busch.We will pass on your kind words to Chris, Sal and Lino. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- April 08, 2018
Courteous/Efficient/Professional Service. Time of wait was within approximate time frame. Complimentary coffee and bagels available. Waiting area very comfortable with tv and reading material.
Benzel-Busch Motor Car Replied: Hello Joe, we appreciate your very kind review and we hope to see you again in the future!
DealerRater Review
- April 06, 2018
Kudos to David Tangen and the Benzel Busch Team!!! Wouldn't go anyplace else...service, quality of work and friendliness all up to expectations...BEST!
Benzel-Busch Motor Car Replied: Hello Jeannette A Seijas-Gisonna, we appreciate your kind words and review! We will pass on your words to David and to the staff.
DealerRater Review
- April 06, 2018
The experience of benzyl bush motors is always a pleasure. Eli is very knowledgeable and responsive. He puts himself in the shoes of his customer and helps make the buying process pleasurable. I am sure that all others claim this but here it really occurs
Benzel-Busch Motor Car Replied: Hello Gwagon, we are so glad to hear that you had a pleasurable experience at Benzel-Busch! We will pass on your kind words to Eli.
Cars.com Review
- April 04, 2018
My salesman Scott Bateman was so curtious and knowledgeable.
Willy Aramayo Replied: Hello Maria Bringas, we appreciate your kind words and review! We will pass on your words to Scott.
Cars.com Review
- April 04, 2018
Super professional. Every attempt is made to speed you through their facility and get you on your way, which is most appreciated. Detailed explanations provided at every step, and regarding the work done.
Willy Aramayo Replied: Hello Craig, we appreciate your very kind words and review!
Cars.com Review
- April 04, 2018
Everytime Min is my advisor it is exceptional. Thanks Min
Willy Aramayo Replied: Hello Jomer, we will pass on your very kind words to Min. We appreciate your review and we hope to see you again in the future!
DealerRater Review
- April 04, 2018
I am very satisfied the service I got from my dealer.. Having Mercedes was the best decision I have ever made . Joseph Simsek was extremely helpful sales person. I am so greatful for dealing with him. I have already recomended him two dear friend of mine.
Benzel-Busch Motor Car Replied: Hello omerbayrak, we are so glad to hear everything was perfect and on time. We will pass on your kind words to Joseph. We appreciate the kind review and we hope to see you again in the future!
DealerRater Review
- April 04, 2018
excellent all around experience. Courtesy and communicating details. explain the diagnostic of work need be completed and suggesting and recommending manufacturer maintenance program. very knowledgeable and friendly.
Benzel-Busch Motor Car Replied: Hello mercedesbenz, we are so glad to hear that you had an excellent experience at Benzel-Busch. We appreciate your review!
DealerRater Review
- April 04, 2018
Never anything wrong with the car, but nice to have a service department you can trust in case there is. car always left spotless. thank you
Benzel-Busch Motor Car Replied: Hello JB, we appreciate your very kind words and review!
DealerRater Review
- April 04, 2018
Everyone was friendly, they serviced my car and treated it like it was their own. My advisor was quick to let me know anything that was necessary for my vihecle and even made it easy for me to pay. When I went to pick up my car I was greeted at the door and got my car ready immediately. Great place...
Benzel-Busch Motor Car Replied: Hello Ivan87, we appreciate your very kind words and review! We will pass on your words to the staff.
DealerRater Review
- April 04, 2018
Excellent to work with Rich Palm as always. Treats me like family.....I ordered my car to my specifications and Rich nailed the delivery date on the nose.
Benzel-Busch Motor Car Replied: Hello pfelsen, we are so glad that you had an excellent experience with Rich. We will pass on your kind words to him. We appreciate your review!
DealerRater Review
- April 04, 2018
Brought the Smart car in for service. Very attentive staff, car was taken care of. Period. David Tangen was great, made the process seamless. The loaner was electric. Interesting g experience.
Benzel-Busch Motor Car Replied: Hello Steve S, we appreciate your very kind words and review! We will pass on your words to David.
DealerRater Review
- April 03, 2018
Mike Kim in Service is exceptional. This was second time to work with him to solve the issues of my car. I think I've got THE best service ever since I drove car. He is very much knowledgeable, he knows the RIGHT answer to my question. He knows what I'm looking for before even asking question. ...
Benzel-Busch Motor Car Replied: Hello Sylvan, we appreciate your very kind words and review. We will pass on your words to Min. We hope to see you again in the future!
DealerRater Review
- April 03, 2018
Everything about this dealership is first class I would definitely recommend tha dealership to anyone that would like to purchase a new or used Mercedes
Benzel-Busch Motor Car Replied: Hello Karencol, we appreciate your kind words and review!
DealerRater Review
- April 02, 2018
Best Mercedes dealership in the area where we live. Over the years we have leased from dealers in northern NJ and NY state. We found Benzel Busch to be the best. Our sales account exec Peter Poliandro is fantastic. Made our experience enjoyable and easy.
Benzel-Busch Motor Car Replied: Hello wineman, we are so glad to hear that you had an enjoyable experience at Benzel-Busch! We will pass on your kind words to Peter. We appreciate your review!
DealerRater Review
- April 02, 2018
Chris is always great! He found and issue with the car and was able to get it resolved in an efficient manner and get my car back to me on time.
Benzel-Busch Motor Car Replied: Hello Reecie01, we appreciate your kind words and review. We will pass on your words to Chris.
Cars.com Review
- April 01, 2018
Left by Richard W.
Talia made my leasing experience very easy and pleasant. She was very forthcoming and her guidance and candor added to an excellent experience. I will certainly return.
Willy Aramayo Replied: Hello Richard Weissman, we appreciate your kind words and review. We will pass on your words to Talia. We cant wait to see you again in the future!
Yelp Review
- April 01, 2018
I just leased a new Mercedes GLA 250 and had a great experience. Lamont Saunders was my salesman. I sing his praises and suggest when going to Benzel Busch ask for him. He was diligent and had wonderful follow up to nail down open items. He is the perfect Southern gentleman.
Yelp Review
- March 31, 2018
Fascinating. I've never before had the experience of trying to buy a car for $100k and being yelled at and demeaned by the salesperson , saying that I was wasting his time. They try to position themselves as a small family business- then they turn into typical car salespeople. Benzel Busch...
Willy A. Replied: Hello Ken M.,Let me begin by apologizing for the behavior you've experienced. I would like to look into the matter and see whom you dealt with. We pride ourselves in customer service, the Benzel-Busch experience begins the minute you walk into our building. I hope you give us the opportunity to show you who we really are. At your earliest convenience please reach out to me at 201-567-1400 x11214 or . I look forward to hearing from you.Sincerely,Willy AramayoClient Relations Manager
Cars.com Review
- March 30, 2018
Chris contacted another dealer to find out the insurance info personally and handled the repair process smoothly. He saved the trouble of having to wait for ins.info on my own. Quite satisfied with his promptness.
Willy Aramayo Replied: Hello K., we appreciate your kind words and review. We hope to see you again in the future!
Cars.com Review
- March 30, 2018
Chris knows my car better than I do, on top of everything.
Willy Aramayo Replied: Hello J Kapaln, we appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- March 30, 2018
Everything is exceptional and they are even animal friendly!!
Willy Aramayo Replied: Hello Young Park, we appreciate your kind review and we hope to see you again in the future!
Cars.com Review
- March 30, 2018
Left by James C.
Exceptional customer service from service to sales
Willy Aramayo Replied: Hello James Christof, we appreciate your kind review and words!
Cars.com Review
- March 30, 2018
Left by Ruth D.