DealerRater Review
- April 28, 2020
Wonderful experience! Courteous efficient service! I will recommend this dealership to everyone. I will be a returning customer in 36 months. They made car buying easy!!!
DealerRater Review
- April 27, 2020
Overall service was good. Everything went quick as possible even during this hard time. Mercedes looks out for there customer as family. Which is outstanding.
DealerRater Review
- April 27, 2020
Pleasant, efficient , friendly, gave loaner quickly , recalls done, Estimate for repair given , waiting area was clean and covid dafe, good communication and they washed my car !!!
Google Review
- April 26, 2020
Thank you for Valet service, you continue to exceed all my expectations.
Response from the owner Replied: Hello Cherry-Ann Jack, we appreciate your review and we hope to see you again in the future!
Google Review
- April 25, 2020
Always great with customer service and attention to detail and customizes the service/experience to meet the customers needs which ever their goal is or what is important to the person. Im a college student and smart car driver, Im all about efficiency, budget and preserving longevity of my car...
DealerRater Review
- April 24, 2020
It's not cheap, but you get what you pay for! Always a good experience. Lobby area is top notch and is very customer friendly.
DealerRater Review
- April 24, 2020
They were professional, thoughtful and polite. A perfect buying experience. Thank you for taking every precaution to keep the client and your staff safe. Great experience.
DealerRater Review
- April 24, 2020
From start to finish they worked closely with us to meet our requirements. First class! I strongly recommend Benzel Busch. I have bought or leased vehicles from them for 40 years.
DealerRater Review
- April 23, 2020
Always a wonderful experience extremely professional and very careful due to this horrible COVID-19 epidemic will be returning for a full class on my car thank you again
Google Review
- April 22, 2020
DealerRater Review
- April 22, 2020
I especially like the valet delivery of the auto. In these scary times it was nice not to have to leave ,y home, I had to have the car towed--that could have been more timely from M Brace,
Cars.com Review
- April 21, 2020
The staff was great and professional. Always there when you have questions or need assistance. Wonderful customer service.
DealerRater Review
- April 21, 2020
I had the pleasure of buying a car from this dealership and I must say the treatment I received was excellent. Even though I had delays in my custom build (which was out of their hands) they went above and beyond to make sure I was informed with status. I even recommended them to a friend while...
DealerRater Review
- April 21, 2020
Benzel Busch always goes above and beyond for their service appointments. Im always greeted with enthusiasm, respect & delight. They are so efficient and make sure that you are taken care of. I have been a customer for 6 years and I wouldnt have it any other way. They are such a pleasure to work...
DealerRater Review
- April 21, 2020
I had tire pressure imbalance which I couldn't solve the problem by myself. They adjusted my tire pressure and check the tire thoroughly for free!
DealerRater Review
- April 21, 2020
Facilities are A plus and over all as a client the relation was excellent. Unfortunately the Corona virus get in the middle for a better training of the tools the car has.
DealerRater Review
- April 21, 2020
Michael Vinci was excellent throughout the entire process. I came from Allentown looking for options for buying a car. The service provided exceeded my expectations during this very difficult times.
DealerRater Review
- April 21, 2020
Michael Vinci was great to deal with throughout the entire process, especially during such a difficult time - very professional, knowledgeable and responsive. He was a pleasure to work with!
DealerRater Review
- April 20, 2020
As always, Benzel-Bush far exceeded my expectations. From the moment I contacted John Powell for service and a minor repair to the moment my car was completed, I was kept well informed of timeframes and work completed and pending. Awesome job as usual by the service team!!
DealerRater Review
- April 19, 2020
Once again, even during a pandemic, the service department exceeded all expectations. I have come to expect nothing less then perfection, because that is what they always provide!
Google Review
- April 18, 2020
DealerRater Review
- April 18, 2020
From the mechanics to management and sales, the team at Benzel made every effort to help resolve my auto issues. Well done team. Appreciate you going to bat for my wife and I.
DealerRater Review
- April 18, 2020
My overall experience for my express service was great. The service was fast. The personnel were pleasant and professional. I will have my vehicle serviced here again.
Google Review
- April 17, 2020
The worst! car was under warranty and they charged me $300 to reset a check engine light and could not tell me why it came on after having the car 10 days my car was very clean when dropped off no one washes my car when it was given back to me when I asked that the tire pressure be reset and they...
Google Review
- April 17, 2020
A professional first class operation
Google Review
- April 16, 2020
DealerRater Review
- April 16, 2020
The service is always excellent at Benzel Bush. The service adviser was quick, efficient, and i was out in loaner in 10 minutes. I received a call several hours later that the service is complete,
DealerRater Review
- April 16, 2020
Fast and efficient service.Service advisor was helpful and friendly. Would recommend to friends. Happy so far with my Mercedes GLE. x x x x
Google Review
- April 15, 2020
DealerRater Review
- April 15, 2020
Excellent service very friendly Professional service Wonderful people This is the location you can trust I will stay with Benzel Busch I will recommend this location
DealerRater Review
- April 15, 2020
In the wake of this pandemic Mike E made sure everything went in without issue! Victor was also patient, knowledgeable and pleasant. He waited outside at a distance while I sat in the car filled out the paper work and shouted questions from him through the window!
Google Review
- April 14, 2020
Google Review
- April 14, 2020
DealerRater Review
- April 14, 2020
I recently received a postcard from Benzl Busch informing me of a special offer regarding a trade in of my car. I called the dealership and asked for Joe Simsek (whose name was on the card) during the covid 19 period. The receptionist gave Joe the message at home. He called me back from home (in...
Cars.com Review
- April 12, 2020
Maintained their always high standards in the midst of the coronavirus challenges. Excellent service for the car. Easy scheduling and quick turnaround while fully respecting the additional risks that the virus posed in the pick up and delivery of the car. They will always get my business.
Google Review
- April 11, 2020
Cars.com Review
- April 11, 2020
This dealership always exemplifies high quality and friendly service. I have experienced many dealerships in Bergen, Hudson and Essex counties and find Benzel Bush maintains integrity throughout the entire process, from the initial deal, servicing to the next purchase. I've done two car deals with...
Cars.com Review
- April 10, 2020
it was a great experience for the whole purchase process of the new MB from Benzel-Busch in Englewood. Everything ran smoothly, exchange of information was transparent and frank. Every aspect of the purchase process fell into high quality category.
DealerRater Review
- April 09, 2020
Frank Armando is great. I always feel comfortable knowing he is there when my car needs service. I always appreciate the ease of drop off and pick up as well.
DealerRater Review
- April 08, 2020
Costumer service advisor Harold Reyes has outstanding customer service 5 stars🌟🌟🌟🌟🌟 very knowledge and comprehensive also recommend few things to be aware like tires and be on time on oil change
Cars.com Review
- April 08, 2020
I have always had an Outstanding Experience at Benzel-Busch. The moment one enters the facility, there is a friendly welcoming feel. KUDOS to the staff for their dedication and professionalism. It is always a pleasure to visit the site. Special Thank you to Giovanni Barbaro, the Best Account...
DealerRater Review
- April 06, 2020
I went in for a service A and received timely and professional service during my visit and I am very satisfied with the service that I received.
DealerRater Review
- April 06, 2020
Very poor communication. No updates given for a week regarding my vehicle during service. I will not use this facility again nor recommend it again
DealerRater Review
- April 04, 2020
Scott Bateman is the best ever!!!!! Im with this dealer for 10 years and through the years I had Few service advisors and he is exceptionally good, professional, kind, knowledgeable and simply the best. I couldnt ask for a better service . Sima
DealerRater Review
- April 03, 2020
Awesome service, always love having Marko handle my service! Theyre very efficient here and succeed way past customer satisfaction. I always leave here happy!
DealerRater Review
- March 31, 2020
Benzel Busch has become the dealer of choice for our family. Their professionalism and customer service are above all. I have never had a problem or an issue with our vehicle that they haven't been able to resolve. I love their valet service!!
Cars.com Review
- March 29, 2020
Good Customer Service and quality of repair!! Well Done
DealerRater Review
- March 28, 2020
I have been and still am a very satisfied customer over 20 years. The service department is exceptional in every needs that are required. I will continue to support the dealership
DealerRater Review
- March 26, 2020
Great service, however my car has some issues, nothing to do with the dealership itself. The team is professional and polite. Sales center personnel very knowledgeable. Hopefully my last visit to the dealership with the car issues.
DealerRater Review
- March 25, 2020
Service was excellent . Frank was professional Very happy with service . They gave me loaner. Overall very good experience. I wish you did a pick up for service and drop off .
DealerRater Review
- March 25, 2020
John Meyer and the team at Benzel-Busch made the experience of ordering and delivery of my G 550 truly spectacular. They kept me informed through out the entire process, processed a trade-in flawlessly and were able to deliver my vehicle the same day that it arrived in the deanship. Top notch team.
Cars.com Review
- March 25, 2020
First, thank goodness they are open considering all of the shut downs that are taking place. Second, I brought my E 300 in for a damaged tire. I have tire insurance. Frank Armando met me outside, I signed one piece of paper, and he did the rest. No paperwork, no phone calls, no hassles. He...
Cars.com Review
- March 24, 2020
Giovanni is a fantastic sales rep who cares about the customer and listens to what you are looking for. I have worked with him in the past and every time I have thought about choosing another company, his client care changes my mind.
DealerRater Review
- March 23, 2020
Well organized and prepared in advance to complete the new lease smoothly in a timely manner. I think I got the best rate I can get in the current situation.
DealerRater Review
- March 23, 2020
Bezel Busch has a level of service that I have found to be unsurpassed in the luxury car market. Service team always very accommodating to any emergencies that have arisen for me.
Cars.com Review
- March 21, 2020
Well organized and prepared to complete the lease process at a clean facility.
DealerRater Review
- March 21, 2020
Staff is so nice and welcoming. I used the express service with no appointment booked ahead. The B service took about 1 hour and 30 minutes which is really fast.
DealerRater Review
- March 21, 2020
Service performed was done quickly and on time. The communication with the dealer is great. Marko was wonderful and kept us informed every step of the way.
DealerRater Review
- March 20, 2020
First class all around with this dealer and the brand! Benzel Busch showroom is beautiful and elegant and makes the experience that much better. Orlando Dranguet handled all details of this lease like a professional yet has a warm way about him so you feel the personal side of the transaction as well.
Google Review
- March 19, 2020
exceptional
Google Review
- March 19, 2020
I've been a Loyal customer for the past 9 years. Ben Walsh my salesmanTherefore this is what Ben givesGood customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business....
Cars.com Review
- March 19, 2020
Always a great experience. The sales rep Joseph is the best.
Google Review
- March 18, 2020
Outstanding service as always! This is my 2nd lease from here and I am highly satisfied with the service and level of professionalism.
Google Review
- March 18, 2020
I used to visit this shop during weekend, for 3 annual services and several recalls. Most times I got served in timely manner. Today on Tuesday, I scheduled a 1pm appointment in order to utilize my lunch break time, but waited for 50 mins in store, which is unacceptable for Benz service. I only need...
DealerRater Review
- March 18, 2020
Excellent service, as always. Chris Huling is on top of this game! Professional, polite and right on time. Always a pleasure to work with anyone at the department when I come for service.
DealerRater Review
- March 18, 2020
Very courteous and professional. Helped me get my car in and out very quickly and did the job required in a timely manner. One of the main reasons I least buy from them.
Google Review
- March 17, 2020
My experience with Benzel-Busch was amazing. Salesmen Steven David and Manager Jason were completely honest and upfront and made purchasing the vehicle easy and smooth. I was in and out of the dealership in about two hours. They provided me with an excellent trade in value and their bottom of the...
Google Review
- March 17, 2020
Very nice facility. Comfortable waiting area with large tv and cafe featuring coffee and espresso machine and fresh fruit. Can sometimes be slow when checking in and out for service. Great service reps that are knowledgeable and responsive. Truly the best service I've received, not only from a...
Response from the owner Replied: Hello Malik Thompson, we appreciate the kind words and review!
Cars.com Review
- March 17, 2020
Professional dealership, Fast and proficient , I was going to purchase my Maybach at Benzel-Busch But they had sold the only one they had in December, So I found this one in Nanuet, also a fine dealership , Tony Coban was my sales person , who had spoke highly of Benzel-Busch my local dealership,...
DealerRater Review
- March 17, 2020
Went early for appointment, got immediate service and nice loaner Mercedes. My car was diagnosed and delivered the next business day. Washed and ready exactly as requesred.
DealerRater Review
- March 17, 2020
I have been dealing with Frank Armando for at least 10 years. He is my go-to service person and helps me navigate the best ways to take car of my car. Highly recommend.
DealerRater Review
- March 17, 2020
Benzel Busch is a great professional service dealership, the staff is second to none, I will continue to bring my Maybach there as often as service is needed
DealerRater Review
- March 17, 2020
Benzel Bush is always fast, efficient and reliable. Yesterday I brought my car for service and it was delivered practically right away. I appreciate the fact that they are still servicing us during this time of crises as we all need to help each other in whatever way we can. God bless!
DealerRater Review
- March 17, 2020
I just purchased a new Mercedes from Benzel-Busch, and i have to say the courtesy and professionalism shown by the dealership, Michael Vinci and Salvino Architto especially were exceptional. I have purchased quite a few cars over the years, most of them so-called luxury cars and time and time again...
DealerRater Review
- March 17, 2020
We worked with Katherine Zagula at Benzel Busch Mercedes, she was great to work with and very knowledgeable. When we decide on our Mercedes we will definitely go back to her .
Cars.com Review
- March 15, 2020
Giovanni was terrific. He is professional and friendly.
DealerRater Review
- March 15, 2020
They picked up my car, serviced it and returned it. Perfect. I have to add 14 more words to make the minimum for this review.
DealerRater Review
- March 15, 2020
My GLE300D was subject to a recall. The dealership sent someone to pick up my car, leave a loner, and return my car when the service was completed. This has been typical of the type of customer care I have gotten at Benzel Busch.
Google Review
- March 14, 2020
Nice store. A great place to get in out of the rain.
DealerRater Review
- March 14, 2020
They deliver what they promised to do. The salesperson went to a great length to assist me in every possible way. I hope they will keep up the good work after this review.
DealerRater Review
- March 14, 2020
Excellent ! Service advisor Tim Torrell is exceptional . Explained whats going on with the car ,works that needs immediate attention And those that can wait .Whenever I call him and hes not in the desk, he returns the call right away . Hes very professional
DealerRater Review
- March 13, 2020
I love this dealership. Service is always great. Very friendly staff and seems to be a great working environment. My wait time was minimal. Thank you
DealerRater Review
- March 13, 2020
Sandro Martinez was very knowledgeable and helpful about all aspects of my car buying experience . He was professional and courteous. He restored my faith after a previous disappointing experience with your dealership. It was a pleasure doing business with him.
DealerRater Review
- March 13, 2020
The buying experience and service were top notch. Experienced a small problem that was efficiently and effectively resolved by sales and service. I did not experience the typical dealership drama that goes on at many dealerships. Definitely will continue to buy cars here.
DealerRater Review
- March 13, 2020
Simply the best!!! Getting cars from Benzel since 2010. Probably 10 till now.y Salesman Yusuf Simsek and my service advisor David are the best!!!
DealerRater Review
- March 13, 2020
service was excellent and done in a timely manner. I brought the car in for usual service but was I told it had a recall which they took care of at the same time
DealerRater Review
- March 13, 2020
This was purchase for my daughter and Rich is the best of the best sales person ever! and very honesty, simple deal and perfect explanation for car. It was pleasure to buy mercedes from Rich.
DealerRater Review
- March 13, 2020
I took the car for a minor service and was pleased. The service personnel were in constant communication with me. Service was fast and very efficient.
Yelp Review
- March 13, 2020
A Bad Deal with Benzel Bush. I entered into a deal to lease a new MB from Benzel Bush with the LAST 3 PAYMENTS to be paid through the PULL FORWARD program and ordered a car. I was told the car might not come in time so I recently called MBFS and told them of the situation, the Order # and the VIN #...
Cars.com Review
- March 13, 2020
I have to say that Scott Bateman is so wonderful, very helpful and knowledgeable. He is very responsive to questions and is on top of everything. I appreciate his help, I am a happy customer due to his proactiveness and professionalism. Great techs, service and team!! Thank you, Jennifer Rochet
Google Review
- March 12, 2020
DealerRater Review
- March 12, 2020
John Powell is an excellent ambassador for Benzel Busch service. He was extremely professional, kind, efficient and informative. There was a problem with the driver door handle and lock and his team took care of the repair quickly. John also let me know that I had to buy an extended warranty ASAP...
DealerRater Review
- March 12, 2020
I was given great hospitality. I was seen right away and given great service with a smile. Taken care of. Highly recommend this dealer compared to another.
DealerRater Review
- March 12, 2020
I dealt with Dave Tangen he was very helpful and professional. I will recommend him to my friends. Mercedes- Benz is a professional dealership The service Department did a good job on my car.
DealerRater Review
- March 11, 2020
Scott was amazing and nothing less thanks again for everything and being consistent, customer service was everything thank you for keeping open communication see you again
DealerRater Review
- March 11, 2020
Mercedes-Benz is a professional dealership the people that work at Mercedes they are absolutely professionals and polite they behave very nice they explain very nice overall the service is fantastic thank you very much
DealerRater Review
- March 11, 2020
I've been a customer since 1986. I've had very good experience on the sale and service sides, BB has really great people in all the customer facing roles. Notably I blew a tire on a Friday morning, I drove to BB they loaned me a car and a short while later I picked up my car with a new tire, Chris...
DealerRater Review
- March 11, 2020
Seamless experience no problems. Bought my first car from Benzel-Busch Busch in 2000. I would recommend anyone looking for a new car should contact them.
Google Review
- March 10, 2020
Google Review
- March 10, 2020
Google Review
- March 10, 2020
Best in my mind for minding my business in very mindful manner! James Scott is very genuine and sincere; Lino Cascardi makes you feel very comfortable and accommodating. They all work as a great team and they are just great people to build on a long family like relationship. Thank you!
DealerRater Review
- March 10, 2020
Giovanni and Micheal were 100% first class. They were honest and knowledgeable and were focused on my needs - they were on my agenda and lookded for a deal thats right for me. You have my business moving forward.
DealerRater Review
- March 10, 2020
One of the most professional, straightforward, honest, outstanding dealerships I have ever been to. I will definitely be returning to them for any future needs and will be recommending all my family and friends to visit them as well.
DealerRater Review
- March 10, 2020
Lou is the best! He makes leasing through Mercedes the easiest experience. I would highly recommend Lou. And will continue to lease through Benzel as long as Lou is there
Google Review
- March 10, 2020
From the moment I stepped foot into the dealership and sat down with Mike Vinci to the moment I drove away with my brand new Mercedes it was nothing but exceptional and outstanding service. At Benzel Busch they really go above and beyond and meet all your expectations plus more. I will definitely be...
Google Review
- March 09, 2020
Google Review
- March 09, 2020
Google Review
- March 09, 2020
Short and sweet
DealerRater Review
- March 09, 2020
The service was excellent. The car was well-maintained and it runs very well.It is possible for me to do with you again. keep up the good work.
DealerRater Review
- March 09, 2020
This time around the Benzel Busch service really impressed me. Following a very quick appointment availability, a brand new loaner car was waiting for me. Had three rather complex issues that a previous dealership couldnt figure out. Over the course of a week all was done having parts ordered in the...
DealerRater Review
- March 09, 2020
Nothing but great things to say about Benzel Busch. My sales advisor Giovanni is the best, my experience with him has always been smooth and seamless ..I will definitely recommend him to all my friends and family.
DealerRater Review
- March 09, 2020
Christopher Alanzar was so nice gentleman he explained all services in detail I would have.. I had the services in time they promised. I am very happy with my car which was washed in good shape.
Cars.com Review
- March 08, 2020
Very considerate of your time, drawing up work plan and taking loaner was quick and efficient. All repairs were explained in detail. Only hang-up was in dropping off at designated time, there was no particular order to the cars that were lined up and I waited about 10 minutes to get the attention...
DealerRater Review
- March 08, 2020
My experience at Benzel Busch was phenomenal. Frank Armando was great. Always kept me up to date on the vehicle and provided me with "Legendary Service". Happy to recommend Frank and Benzel Busch Service Department to all my friends, colleagues, and family. Thank you for a great experience!
DealerRater Review
- March 06, 2020
Im very satisfied with the service I was provided, Great facility good people and reasonable prices and thank you for having my vehicle ready right on time for pick up
DealerRater Review
- March 06, 2020
Well organized service department, with professional and nice guys around, the work done on time. Free car wash every time is an excellent plus for the busy people!
DealerRater Review
- March 06, 2020
Scott Bateman is the best person for this job ! He was knowledgeable and very efficient!Everyone performed their job very professionally! The problem was solved very quickly!
Google Review
- March 06, 2020
Service was polite, courteous, and professional. Extremely knowledgeable regarding issues with my car.
DealerRater Review
- March 05, 2020
Drove in for the Express service. Service completed nice and quick as advertised. Friendly staff, explained all tasks performed. Very happy to have car serviced at Benzel Busch.
DealerRater Review
- March 05, 2020
The supervisor, Marko, was very responsive and was able to adjust to shifts ins schedule and accommodate my difficulties. The service under his supervision was prompt and efficient.
Google Review
- March 04, 2020
I have been went to this dealer for last three years for all my services. Although most of the advisers were helpful, I would recommend Harold Reyes for being a kind helper to lead you to get the service you need and deny the unnecessary ones.
Google Review
- March 04, 2020
My experiences go are as far back as 1985...Thank you for all the years and going with the same cars...Regards.Ita Bullard
Google Review
- March 04, 2020
perfect service here. The sales specialist is also very professional and friendly. I will recommend my friends and neighbors to come here. My sales name is Abe. His manager is also a very good guyOf course, if you go to the service department, I will tell you Chris is very good!
DealerRater Review
- March 04, 2020
I feel so special for being treated as royal customer whenever I got service from benzel-Busch. I am willing to be a steady customer in future. So much thanks.
DealerRater Review
- March 04, 2020
Service was good. It was done at a good rate, considering it was an unexpected service. The car was dropped off Friday night and was finished by mid day Saturday.
Cars.com Review
- March 04, 2020
I have been with Benzel Bush for now 30 years. They continue to provide exceptional excellent unbelievable service.! I congratulate them on continuing this level of excellence! My advisor LIno is an exceptional person. I appreciate his professionalism as well as his kindness and humor.
Cars.com Review
- March 03, 2020
Easy buying car process from beginning to end. Everyone made the transition very easy.
DealerRater Review
- March 03, 2020
great service as always, brought my car in to check something with the wheel and it turned out to be nothing. Thanks again to everyone!
DealerRater Review
- March 03, 2020
James was excellent at getting back to me with the best deal for my budget. The car was in perfect condition when I picked it up.
DealerRater Review
- March 03, 2020
Yusuf Simsek (sales) and Scott Bateman (service) are amazing! Teamwork, synergies, parts availability, timeliness, reliability, responsiveness, its all there! Benzels formula works and the team is super dedicated.
Cars.com Review
- March 03, 2020
Service was comprehensive and had customer's wait time in mind. Experience was excellent -- clean and work-friendly wait area.
Google Review
- March 03, 2020
doug ryan..great salesman.. very easy to deal with..no downside
Cars.com Review
- March 03, 2020
Yusuf Simsek (sales) and Scott Bateman (service) are truly exceptional!!!
Cars.com Review
- March 02, 2020
John was terrific. Wiper arm came loose and needed to be fixed ASAP. B/B staff was friendly and quite accommodating! Repair was made in a very timely manner, especially for a Saturday!
DealerRater Review
- March 02, 2020
Frank Armando consistently provides excellent service. He is very knowledgeable and courteous. He provided me with a loaner car for the day. He called me immediately when my car was finished.
Cars.com Review
- March 01, 2020
David Tangen was very helpful, friendly and professional.
Cars.com Review
- March 01, 2020
I was extremely satisfied with Bezel Bush employees, everyone there was extremely nice. Would certainly recommend this dealership to friends..
DealerRater Review
- March 01, 2020
The entire sales experience was fantastic with Benzel Busch dealership. Abe Hindi was very professional, courteous and empathetic. Dealership also made it sure that potential Clients were welcomed, comfortable and attended immediately. Delivery experience was fantastic too. Everything went as...
DealerRater Review
- March 01, 2020
I have contacted several dealership through email and Kathy is the most active and positive dealer to keep contact with me. I changed my requirement time to time and Kathy is very patient to quote several cars to me and meet my requirement. I am an expat and new to the US. I know a little about...
DealerRater Review
- March 01, 2020
This excellent experience was delivered by Lamont Sauders a few days ago. I was referred to him from a phone inquiry at 5:30 pm and i received the perfect car delivered personally at 7:30 pm while dining at Cassies. I viewed the exact car I wanted after Lamont brought it to the viewing deck. It was...
Google Review
- March 01, 2020
I want to say thanks for their great service. The shop is nice and all people are nice especially Kathy Zagula. She is very patient to quote several cars and options to me, which I changed my requirements time to time, via email so that I can have my most suitable car.I am an expat and new to the...
Google Review
- March 01, 2020
DealerRater Review
- February 29, 2020
This was the best car leasing experience I have ever had. Giovanni was very knowledgeable, accommodating and above all transparent. He gained my trust very quickly. I would definitely refer friends and family to work with Giovanni.
DealerRater Review
- February 29, 2020
engine warning light was on. they explained well and kindly gave us comfort mind with loner car service was very friendly and with courtesy thank you
DealerRater Review
- February 28, 2020
Horrible customer service very unprofessional Marco is very rude and inconsiderate i feel race was a huge factor Dont go to this location at all!!!
Cars.com Review
- February 28, 2020
Service department promised me two hours or less. It was one hour and 20 minutes perfect
Google Review
- February 28, 2020
Cars.com Review
- February 27, 2020
My car was promptly serviced and was returned to me clean. The service writer kept me up-to-date during the entire process.
DealerRater Review
- February 27, 2020
Great service from my advisor. He went out of his way to ensure I was satisfied. A great experience as usual at Benzel Busch. Thanks.
DealerRater Review
- February 27, 2020
Very polite and knows his job. I dont know his last name but he was at the entrance to the service department. Thanks Scott
DealerRater Review
- February 27, 2020
AMAZING EXPERIENCE WITH Talia It has been years that we buy/lease with Talia. Simply the BEST!!!!!! Thank you Talia for always being the best.
DealerRater Review
- February 27, 2020
Chris Isman continues to provide the upmost professionalism and excellent service to his clients. Entire service department is always a pleasure to work with. Highly recommend this dealership.
Cars.com Review
- February 27, 2020
Was in and out of maintenance service within 45 minutes as promised and received a free car wash magnificent!
Cars.com Review
- February 27, 2020
Amazing and surprising experience from the moment I entered the showroom. Sales representative James is a true gentleman.
DealerRater Review
- February 26, 2020
Great place. Great people. Always bring my cars here and have always been treated great. Looking forward to work with Frank Armando again. Thank you.
DealerRater Review
- February 26, 2020
Always reliable providing excellent service and responding to my questions and requests within a reasonable time frame; convenient and accessible location as it is in a bus route.
Cars.com Review
- February 26, 2020
Gio is amazing and made the process easy and enjoyable.
Google Review
- February 25, 2020
From the moment I arrived at the service entrance I was impressed by the Professionals I encountered. I felt certain that my best interests were at the Heart of the experience. My Thanks to a team who took the time to explain what I was to expect from start to finish. Professional and Competent.
Google Review
- February 25, 2020
Everyone was polite and helpful.
DealerRater Review
- February 25, 2020
Expectation have been exceeded. Marko and other staff were very nice and very courteous. The dealership offered me a loaner car without asking for it. I will go back again when my car need service.
DealerRater Review
- February 25, 2020
I could not be happier with my buying experience with Benzel-Busch. Michael Erlich was knowledgable and informative. He took pains to explain things clearly and offered outstanding service during every phase of my purchase and the delivery of my car. He went out of his way to make everything as easy...
DealerRater Review
- February 25, 2020
Scott Bateman is a true asset to your dealership! He really goes above and beyond to care for the customer. His service is so professional and he problem solves in a timely manner, as well as courteously.
DealerRater Review
- February 25, 2020
Very upset that after being a customer 20 years u did not honor the 400 plus dollars that I had pd for service and not used as I was incapacitated. I will not be using your dealership in the future nor will I purchase another Mercedes
Benzel-Busch Motor Car Replied: We apologize for any miscommunication regarding this matter. As per our last communication you were advised that your Prepaid Maintenance plan had expired. Unfortunately there was nothing our dealer could do and repairs thereafter were approved by you. Again we apologize and should you need to discuss this matter further, please feel free to reach us. Benzel Busch Service
Cars.com Review
- February 25, 2020
First time dealing with Benzel-Busch and found them to be excellent
DealerRater Review
- February 24, 2020
I have purchased 6 cars from Benzel-Busch and they are consistent with the inventory, pricing, and customer service. I will continue to support this business as they always deliver extraordinary service to support my transportation needs.
DealerRater Review
- February 24, 2020
Great! Cars are in great condition. Steven was nice, patient, knowledgeable and very helpful. We love our car and we had a great experience. Would definitely return.
DealerRater Review
- February 24, 2020
Orlando was fabulous! He helped us every step of the way. He was patient, professional and very knowledgeable. Great overall experience. I would recommend Orlando and the dealer to everyone.
Cars.com Review
- February 24, 2020
I have purchased 6 cars from Benzel-Busch and they are consistent with the inventory, pricing, and customer service. I will continue to support this business as they always have delivered extraordinary service to support my transportation needs.
Google Review
- February 23, 2020
DealerRater Review
- February 23, 2020
Customer service team is 100% dedicated to the needs of customers. I am making this statement based on my experience for over a decade. Service team will go out of their way to satisfy customer satisfaction.
DealerRater Review
- February 23, 2020
My second car purchase from BB. Talia Colananni is one important reason why I will buy my cars from BB. She is fair knowledgeable, patient and trustworthy. I have been dealing with BB since 2016 and I have had no problems with service including having reasonable service times and pricing. Loaners...
DealerRater Review
- February 23, 2020
Everything that was performed was done properly. The valet guys from Carcierge Valet were excellent. I was in and out within 2 hours. I will come back.
DealerRater Review
- February 23, 2020
Great service. On time kept informed. This requirement for. Twenty five words is ridiculous. Next time Ill delete this entire report. Dealer service is excellent, well cared for thank tou
DealerRater Review
- February 23, 2020
Tim was very responsive and professional. He perceived that I would need an SUV loaner and got one for me. He provided me with his contact info in case I had any questions. He also understood my schedule. Excellent experience.
Cars.com Review
- February 22, 2020
Yes, Frank Armando my service advisor was professional and friendly.
Google Review
- February 22, 2020
Cars.com Review
- February 22, 2020
The entire was just great. I want to express my appreciation (in particular) to David Tangen for keeping in the loop with timely updates on the all the work being performed. You guys are the best!
DealerRater Review
- February 22, 2020
Excellent customer service we really enjoyed working with Michael Scott was also great and the gentleman showing us the features of the vehicle was very patient and knowledgeable I will be a repeat customer
DealerRater Review
- February 22, 2020
Chris Huling in the Service, hes doing a great job! He found the recalls and scheduled to fix and got the loaner car, too.
Google Review
- February 22, 2020
Everything was perfect servicing my car. I like to thank Frank Armando for being always so nice and helpful to us.
Response from the owner Replied: Hello Encarnacion Rubio, we appreciate the kind review!
Cars.com Review
- February 22, 2020
Kathy was amazing! She was the only one from multiple dealers able to get me into the car I wanted for the price I wanted to be in! I absolutely love my car and couldnt be happier!
Google Review
- February 21, 2020
DealerRater Review
- February 21, 2020
Express service at the dealership is great. Christopher was great. In and out in one hour even with a car wash. Coffee is also good
Benzel-Busch Motor Car Replied: Thank you for your positive feedback James. You are more than welcome to stop by for a cup of coffee anytime. See you again soon.
Google Review
- February 21, 2020
Timely, courteous service from drop off to pick up.
Response from the owner Replied: Hello Lonnie Small, we hope to see you again in the future!
Google Review
- February 21, 2020
My experience from the moment we walked in, all the way to driving away with the new car was fantastic. Jim and Victor really took care of me while shopping at the dealer. Professional staff and clean property. I wouldn't go to any other Benz dealer in the area.
Response from the owner Replied: We are so glad that you had a great experience here at Benzel Busch. Jim and Victor are one of the best on our team. We hope to see you again soon Mr. Chang.
Google Review
- February 20, 2020
I moved and now live 4 hours away from this dealership. I am so impressed with their service that I just drove those 4 hours to have them service my wife's car. David in Service is amazing and went above and beyond to help me (Thank you David!) I will continue to use them, and the next Mercedes...
Response from the owner Replied: We're thrilled to know that you always have a great experience with us! It is our goal to go above and beyond all of our customer's expectations. David is one of our best service advisors here at Benzel Busch. We will let him know about this positive review. Thank you Chris, have a great day.
Cars.com Review
- February 20, 2020
Great job from start to finish. I would highly recommend Benzel-Busch.
Dealer response from DealerRater Replied: Thank you, we appreciate your positive feedback.
DealerRater Review
- February 20, 2020
Cris was cordial and very knowledgeable. We chatted off and on and was very accommodating. I learned a lot about my car and about the dealership. I feel comfortable now with Benzl.
Benzel-Busch Motor Car Replied: Thanks so much for the review. Our main goal is to make sure you feel welcomed and valued here at our dealership.
DealerRater Review
- February 20, 2020
My wife and I had the best experience buying from this dealer. Not only is the car amazing but our sales rep Peter was incredible.
DealerRater Review
- February 20, 2020
Excellent buying experience. Giovanni took his time to explain all the features of the car to me and helped make my leasing experience a smooth and enjoyable one
Google Review
- February 19, 2020
Google Review
- February 19, 2020
Cars.com Review
- February 19, 2020
I had my E350 towed to facility on a holiday weekend friday. T They had my car back to me by monday evening. Nice to work with.
DealerRater Review
- February 19, 2020
Very good dealership, great service and quick also the service manager is a great help he is very knowledgeable and goes out his way to make sure everything is on point.Scott Bateman
DealerRater Review
- February 19, 2020
Michael was Ippolito was the best, he was very patient and very professional. He deserves a raise. I have recommended your organization to my friends.
DealerRater Review
- February 19, 2020
Very professional Sales team. Great service from walking into the door throughout the car buying process. Frank Lauro was able to answer all of my questions and followed up with me months after I signed my lease.
DealerRater Review
- February 19, 2020
Very responsive and helpful. Home pickup worked very smoothly. Service personnel informative and punctual. Any questions or concerns were addressed. Advice for future maintenance appreciated.
DealerRater Review
- February 19, 2020
Great service! I walked in without an appointment to get some exterior detailing done and was taken care of right away. Benzel Busch always takes care of their clients with the highest quality of customer service.
DealerRater Review
- February 19, 2020
Very knowledgeable staff as well as great waiting area and fast service. Very satisfied with my service and time it took to complete the work.
DealerRater Review
- February 19, 2020
My service experience at the dealership was good with Harold Reyes, however, 3 follow up calls were unanswered by him and on the 4th, he promised me a quote to replace the left front light assembly (my 4 tires and an alignment were quoted already) - it has been 2 weeks and he has not called me yet...
DealerRater Review
- February 19, 2020
Always a great experience picking out a new car. This is my 7th car and deal with Rich Palm and Benzel Bush. Service department is great to.
DealerRater Review
- February 19, 2020
Doug was by far the best. He was on point with having the car ready!!! Thank you Doug and the rest of the whole dealership!!!!!
DealerRater Review
- February 19, 2020
The service experience was excellent - my expectations were met! I will continue to be a happy customer. Not much else can be said. Keep up your high standards!
DealerRater Review
- February 18, 2020
He is so nice.so kindly so courteous... and he explained me everything about my car glc300 very attentive. I want to recomended him all the people who want to get the Mercedes Benz.
DealerRater Review
- February 18, 2020
All personnel I dealt with were attentive and efficient. The service advisor Tim was helpfull and pointed out that the recall would require a "toe In" and that I had the option for a full wheel alignment at a reasonable price, which I went forward with.
DealerRater Review
- February 18, 2020
Its always a pleasure to deal with Frank Armando! The consummate professional! He is an asset to your dealership! Frank always goes above and beyond!
DealerRater Review
- February 18, 2020
The service department was very comforting during my visit. The turn around time and communication was quick and professional. I feel very comfortable dealing with BB service department.
DealerRater Review
- February 18, 2020
Worked done and completed on the time that was assigned to me. My maintenance Mtg. Polite , and got me on my way. My SUV was given back to me clean and sparkling.
DealerRater Review
- February 18, 2020
My Service experience was good. My advisor was polite, attentive, direct and very efficient from dropoff to car rental & pickup. I'm a happy camper!
DealerRater Review
- February 18, 2020
everything done in a timely manner - was able to choose loaner nice dealership, I like their hot chocolate! they really make you feel comfortable and at ease
DealerRater Review
- February 18, 2020
I love Benzel- Busch. I leased my car based on their service. The car was incidental. Everything runs so smoothly when you are either servicing your car or buying/leasing a new one. I will be with them forever.
DealerRater Review
- February 18, 2020
$11 in labor to change a battery in a key? Seems rather petty since the service alone was over $700. Not necessary to charge $11 in labor. John was great though.
DealerRater Review
- February 18, 2020
Dave Tangen' assistance is greatly appreciated. He is quick to get you on your way and makes sure everything is done perfectly. If you need to get in touch with him during the day he is always available. If not, he will call back shortly. I have been using him for assistance for almost 30 years...
DealerRater Review
- February 18, 2020
The dealership and sales rep Matthew Beyer were a pleasure to work this. They made the entire process effortless and I got a great deal as well. Best Mercedes dealer in NJ!
DealerRater Review
- February 18, 2020
This dealership is excellent with their luxury vehicles. I am more than happy with the assistance from Joseph Simsek. The two cars that I have purchased from here are amazing.
DealerRater Review
- February 18, 2020
Express service was great, Harold was very helpful and Rob gave me a ride up the hill. Will only use Benzel Busch service. Coffee is good too
DealerRater Review
- February 18, 2020
Benzel-Busch Motor Car is a great dealership which I can recommend to anyone looking for a Mercedes. The sales and service people are very professional, knowledgeable, and always ready to please. My requirements have been serviced promptly without any issues.
DealerRater Review
- February 18, 2020
Dave Tangen in service was very helpful dealing with several issues that I was having with my new 2020 GLE 350. Most issues were solved
DealerRater Review
- February 18, 2020
Over the course of years and different MB models 6 in total- Benzel Busch is the best in Sales and Service. On two separate occasions we were out of town and went to other dealers/service in the Washington, D.C. area and Manhattan. What a difference in quality & care! Would not venture to use any...
DealerRater Review
- February 18, 2020
Our service writer, Scott Bateman, went far beyond expectation to ensure our Smart was repaired and delivered to us in beautiful condition. I would not hesitate to return for service in future.
DealerRater Review
- February 18, 2020
Benzel Busch is a fantastic dealership, not only do they sell some of the most beautiful cars, they service them in the manner one would expect. I had a tire blow out and brought my car in without an appointment. The tire was replaced and the rim repaired within 2 days. From the moment I brought...
DealerRater Review
- February 18, 2020
My family has over twenty years of experiences at Benzel-Busch and during these years we have never thought of going anyway else. From the moment we enter the dealership we are always met with professional kindness.
DealerRater Review
- February 18, 2020
The dealership is great and the people are very friendly the quality of work in the service department is exceptional, and I would recommend this dealership to a friend.
DealerRater Review
- February 18, 2020
It was a pleasant experience at Benzel Busch motors. Greeted every time upon arrival and was asked if I needed any help. And the process of buying my vehicle went smoothly.
DealerRater Review
- February 18, 2020
My last car and service experience with BB goes back to late early 80's with my 1978 280c. Faith brought me back to the dealership because it was close to where I was working. First it was servicing my 2017 C300C then leasing my last car. The Mercedes dealership experience has changed not for the...
DealerRater Review
- February 18, 2020
The Team at Benzel Busch is always outstanding and pleasant to deal with. Have been bringing my car to them for year and will continue.
DealerRater Review
- February 18, 2020
I have never had a bad experience servicing any of my Mercedes vehicles at Benzel Busch. The service professionals have been honest, caring, and always recommends the right work on my cars.
DealerRater Review
- February 18, 2020
Lino Cascardi, Frank Armando and Neil Newman make the whole experience from acquisition to servicing much more transparent, understandable and actually pleasant. All mentioned are true professionals.
DealerRater Review
- February 18, 2020
Great great they are nice and good service was great they take time and driver with me and get what I was feeling about the car and they did a great job , MARKO JOVANOVIC THANK YOU FOR THE GREAT CARE THANK YOU THANK YOU SO MUCH 😊
DealerRater Review
- February 18, 2020
Frank Armando is excellent CSR, able to help in always possible, had been by advisor from my first service visit in 2011, will recommend him to all my friends and family
DealerRater Review
- February 18, 2020
This is my third purchase from Benzel Bush. My husband and I always work with Ben Walsh. Never high pressure sales tactics. Ben always works to find us the right vehicle and delivers what is promised. I also have my cars services by Benzel. I live very close to a different Mercedes dealer but the...
DealerRater Review
- February 18, 2020
The experience I had at benzel - Busch Motors was very good and stress free experience. Sandro explained and went over everything regarding the paperwork in detail as well As letting Me know how to save money with the finance of my vehicle.
DealerRater Review
- February 18, 2020
The men in the service dept. are all first-class mechanics who accomplish great results. They care about your vehicle as if it were their own. A great group who care.
DealerRater Review
- February 18, 2020
Once I got the final "OK, time to get your airbag replaced" letter, the team at Benzel Busch took great care of my car and quickly. The turn around was quick and seamless and the provided a loaner.
DealerRater Review
- February 18, 2020
I found the dealership very accommodating with appointment scheduling. Marco in service Dept. kept me apprised of the progress of as it was going on. I am very hopeful that this service on reinstalling the software pkg. will have corrected the problem.
DealerRater Review
- February 18, 2020
Once again I was in a position where I needed immediate service at a Moments notice So I called frank Armondo and once again he accomadated my needs and had me back on the road in I time
DealerRater Review
- February 18, 2020
A dealership is only as good as its sales professionals and BBMC is top tier because of Talia Colananni. She has an amazing ability to understand her clients needs and then match that need up with the perfect car. She is experience and well connected to keep the process moving quickly and to solve...
DealerRater Review
- February 18, 2020
The service I receive is truly amazing. The entire process from ordering a car to the delivery( to my home in NY) is streamlined and first rate. Rich Palm is a true asset to your organization.
DealerRater Review
- February 18, 2020
I was referred here by another customer, and Benzel-Busch did not disappoint. Thank you to Gio and the entire staff for taking the time to answer all my questions, and the patience to walk me through the entire leasing experience.
DealerRater Review
- February 18, 2020
The service recall was performed however the service agent tried to scare my wife into buying new tires (for $2000!!!) with a yellow warning, whatever that is! I checked the tires and there is about 10k miles thread left What a joke you should be ashamed of yourself
Cars.com Review
- February 18, 2020
Excellent and knowledgeable staff.. As always, car was ready when they specified and all work was performed. Never had a problem in the 9 years I have been going there for service.
Google Review
- February 17, 2020
Ray catena in Union has a better showroom.
Google Review
- February 17, 2020
Google Review
- February 17, 2020
Good service, professional staff and well equipped lounge.
Google Review
- February 16, 2020
Yelp Review
- February 16, 2020
Was treated with respect from my first call by Rich Palm. Knowledgeable, patient and kind as was Eli/AMG expertWill end up with a GTR Pro because of them. Happy to do biz with them and Benzel Busch Engelwood
Google Review
- February 16, 2020
Google Review
- February 15, 2020
DealerRater Review
- February 14, 2020
Lamont is amazing and went above and beyond to inform me of everything I needed to know between the A220 & New CLA. Had I purchased my vehicle in New Jersey, Lamont is who I would have leased with hands down. He is professional, informative with excellent follow up. I ultimately purchased the CLA in...
Google Review
- February 14, 2020
I had enjoyed working with Kathy to close A220 deal. She has gone above and beyond to understand my requirement and tried her best to come up with customer expectation.
Google Review
- February 13, 2020
Peter was very helpful in helping me make a decision on a new car. Looking forward to the delivery date.
Cars.com Review
- February 13, 2020
The overall experience is exemplary. Excellent knowledge of cars, options, etc. Service is prompt, correct and does not require repeated visits.
Google Review
- February 13, 2020
A little bit of wait to receive the car, but well worth the wait. Exceptional service on designing the care specs to explaining the new features on the 2020 model. Once used another Mercedes dealership - never again- staying with Benzel-Busch MC
DealerRater Review
- February 13, 2020
There are many reasons why I travel state lines and vast distances to purchase my vehicles and have them serviced at Benzel Bush. In summary its because they are AWESOME.
Google Review
- February 13, 2020
Entire transaction went smoothly. Our salesman, Abe Hindi, is personable, professional and a pleasure to deal with.
Cars.com Review
- February 12, 2020
Peter was a good sale person I will recommend him to any body
Cars.com Review
- February 12, 2020
Great customer service team; John Meyer and Dave Tangen are always very professional and attentive to the my requests!
DealerRater Review
- February 12, 2020
Received a notice from MB that my E class was recalled to correct possible corrosion in Steering Column bolts. Brought it in, got a loaner car, a few hours later received a text telling me the car was ready. Picked up my car, was told they also updated my car's computer software, and off I went....
DealerRater Review
- February 12, 2020
Mathew paparazzo was wonderful- he had to take 2 test drives- he spent time explaining any questions - he was not pushy and very personable and knowledgeable- great job
DealerRater Review
- February 11, 2020
My Experience at your Dealership was the way I expect to be treated buying a car at a Mercedes Benz dealership. Steve was very professional, Did not pressure me once and understood it was a big decision on a truly beautiful but expensive vehicle. Steve gave me as much time as I needed to make the...
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Cars.com Review
- February 09, 2020
Car was called for a recall. The process from the customer prospective could not have been more professional. Quick, easy and stress free. Like buying a loaf of bread - simple.
Cars.com Review
- February 09, 2020
Ask for Scott , xxxx take care of the service. Ask for Ben if you need a vehicle!
Cars.com Review
- February 09, 2020
As I said to the technician, you guys are the best!
Google Review
- February 09, 2020
Everything is done so quickly and online. Car works like when I first drove it out of Benzel Busch. Dave T. is so helpful. Everything is done for the customer.
DealerRater Review
- February 09, 2020
We had a flat tire, and after getting to a service station and bring tire to recommended pleasure, it took a short period of time to realize the tire was not holding pressure and we needed something more dramatic to fix the problem, so we went to our MB dealer for a diagnostic. They took the car...
DealerRater Review
- February 09, 2020
I was sold a 2015 C400 that was sold in 2014 and got one year warranty. That is not fair because I trusted what they said not wat they wrote. Never again.
Google Review
- February 08, 2020
Awesome Experience for the last 10 years. Talia from Sales is Great and Juan from Service has been Amazing
Response from the owner Replied: Hello Cheng Gonjon, we appreciate your kind words and review! We will pass on your words to Talia and Juan.
Google Review
- February 08, 2020
I would like like to Express my GRATITUDE to one of the BEST SALES PERSON I have EVER delt with...MR.WALSH in used MB SALESwas an AMAZING REPRESENTATIVE that took his time with me & my wife.His patience..his knowledge..and his experience are all by far the best...i would recommend anyone going to...
Cars.com Review
- February 08, 2020
I always get a brand new loaner and readily available as soon as I bring my car for a service.
Google Review
- February 07, 2020
Google Review
- February 07, 2020
My salesman Doug was fantastic! He was very thorough and helpful. At first I stopped by the Mercedes-Benz Paramus dealership and I walked out because they didnt provide any pleasant customer service, if any at all.The employees at the front desk didnt even turn their heads when I walked in! Super...
DealerRater Review
- February 07, 2020
When I arrived, after a long day at work, the service providers took my car, prepared the paper, and brought the loaner to the front in about 30 minutes. I was super impressed with the organization and preparation.
DealerRater Review
- February 07, 2020
Frank Armando and the team at Benzel-Busch handled all aspects of my service with exceptional professionalism, efficiency and courtesy. I was very satisfied with my service and would highly recommend this dealership. Thank you
DealerRater Review
- February 07, 2020
Professional, organized, efficient service center. David Tangen addressed all my concerns and an asset to the company. First time Mercedes buyer. Thank you for a great first experience!
DealerRater Review
- February 06, 2020
It was a great. Mr. Jay Lee is a professional and very kind. His service was a great and I was very happy during working with him.
DealerRater Review
- February 06, 2020
No problem to make an apportionment with a loaner request. Vehicle was taken in and serviced promptly. Provided feedback for potential repairs. David Tangen was very polite and courteous through out the process. I highly recommend him and dealership.
Google Review
- February 06, 2020
As always, the service was prompt, courteous and friendly. Scott Bateman, my service advisor, is always willing to clearly and patiently explain each aspect of the current service visit, and the options that may be available. Also, importantly, Scott takes the time to review the work when completed...
Cars.com Review
- February 05, 2020
Very happy here. Especially after the horrible experience I had with prestige Mercedes
Google Review
- February 04, 2020
Google Review
- February 04, 2020
Google Review
- February 04, 2020
BEST DEALERSHIP IN THE COUNTRY!!! LOU HELPED ME FIND THE EXACT CAR I WANTED !!!
Google Review
- February 03, 2020
(Translated by Google) If you find Mr.Lee Inglewood, you won't regret it. !!!(Original)Mr.Lee ..... !!!
DealerRater Review
- February 03, 2020
Express Service is 5 Star from intake, repair, wash and delivery. I was in and out within the prescribed time period and very satisfied with the results.
Cars.com Review
- February 02, 2020
It was really exceptional. John Powell and Jose Perez are amazing! Thank you!
DealerRater Review
- February 02, 2020
I traveled two hours to purchase my 2017 Mercedes. Steve was friendly, personable, and made my purchase seamless. The finance department and manager were also great to work with. I will come back to this MB location in the future
DealerRater Review
- February 01, 2020
I am a repeat Benzel Busch customer and am currently on my fourth lease with the dealership. My experience with the Sales and Service Departments have always been pleasant. During my last visit, I was assisted by Marco Jovanovic who was very professional and easy to deal with. I expressed concern...
DealerRater Review
- February 01, 2020
Easy to work with. Attentive and punctual. The dealership is clean and inviting. Our account representative Ben and client care representative Kevin were a pleasure to work with. Thank you.
Cars.com Review
- February 01, 2020
It would be impossible for the experience to have been any better. My car was picked up at exactly the time promised, I was offered a loaner to be delivered, and my car was returned to my home on the same day. Amazing! Thank you!
Cars.com Review
- February 01, 2020
Kathy Zagula is a truly exceptional sales professional. It's the second time we purchased from her and we would happily do so again and recommend her.
Google Review
- February 01, 2020
DealerRater Review
- January 31, 2020
While all of the Daimler-Benz dealers work with the same DB imposed methodology the service at Benzel Bush is exceptional because of the human element in the equation. The BB employees do recognize the customer by name, listen attentively to the complaints and give the correct answers particularly...
DealerRater Review
- January 31, 2020
Excellent customer service Great follow up with me Greeters were very attentive Facilities were very clean and comfortable Car came back completely washed and all service completed
DealerRater Review
- January 30, 2020
Steven David was always responsive to my questions, making the whole purchase experience pleasant and stress-free. Steven took his time to show me around the various cars I was looking at, answered a ton of my questions (about the car, tow package installation, warranty) promptly, and was very...
Google Review
- January 30, 2020
Google Review
- January 29, 2020
Google Review
- January 29, 2020
Helpful and easy to work with advisors. Helped me get a loaner last minute to get repairs completed.
Cars.com Review
- January 28, 2020
Benzel-Busch will not even help on the phone to understand three lit icons in the car. The agent, Chris Iseman, hang up on me, and the service manager, Sole Sossio, exhibits the same total lack of understanding of what customer service is. By the way, I took the car to another service center, who...
Dealer response from DealerRater Replied: We would like to apologize for your negative experience at our delaership. We'd like to speak to you and make things right. If you wouldn't mind giving us a call to (201) 567-1400 at your earliest convenience. We look forward to speaking with you and changing your experience with us into a great one. Thank you.
Google Review
- January 28, 2020
DealerRater Review
- January 28, 2020
Since 1986 I have been dealing with Benzel Busch. I bought a 560SL from them and it was the car of my dreams. Over the years I had two Mercedes at one time because I loved having their trucks for the winter. I recommended my Dad, who bought cars like myself every two years from them. He loved...
Google Review
- January 28, 2020
Google Review
- January 28, 2020
Google Review
- January 27, 2020
Cars.com Review
- January 25, 2020
Your staff provided good customer service. The dealership maintains a professional environment. I was pleased with the service to my vehicle.
DealerRater Review
- January 25, 2020
Mr. Bateman was a pleasure to work with once again. He was informative, helpful and communicative. the staff were all great and made the process of service very easy
DealerRater Review
- January 25, 2020
I always receive great service from Benzel Busch. I would highly recommend them, particularly if you need service on your Mercedes. Tim Torell was an excellent resource
Cars.com Review
- January 25, 2020
I was having my car serviced, and to be honest ,on my way home i felt like i was driving a brand new car.The service was impeccable.Keep up the good work.
Google Review
- January 24, 2020
Cars.com Review
- January 24, 2020
Frank Lauro was outstanding and provided great service during the process. Very much appreciated!
Google Review
- January 24, 2020
Excellent service, Chris I. is a great representative of company.
Response from the owner Replied: Hello Richard Major, thank you for your kind review. We hope to see you again soon in the future!
DealerRater Review
- January 24, 2020
Everything when very well, Doug Rayan was very professional, I will come back in a few months to get a another car for my wife.
DealerRater Review
- January 24, 2020
I was happy with the way I was treated. All of my questions were answered. There was just one thing I am not happy with. I wanted to buy the 4 year service plan that has the price listed on your build web page as $1520. The Finance Manager who I met with, Stacy, told me the price was hundreds...
DealerRater Review
- January 24, 2020
Everything was ease and a comfortable environment , mr Scott was was kind and professional, I felt comfortable without pressure, this seller knew how to gain my trust
Cars.com Review
- January 24, 2020
The second time I bought cars at Benzel-Busch. I had a great relax and professional deals from sales people to parts Department. Thanks to Douglas and Jason who made my deals possible.
Cars.com Review
- January 23, 2020
Chris Isseman is exceptional!! Hes very knowledgeable and great at what he does. Im in and out..
Google Review
- January 23, 2020
Worst dealership I ever met. When you walked in, no body will welcome you, feels ignored. When they talk to you, its so rude. This dealer can only provide you a discrimination service. DONT CHOOSE THIS ONE if you need better service.
Response from the owner Replied: We truly apologize that you had this negative experience here at Benzel Busch. Discrimination is not something we are known for here at the dealership. We would like to further discuss this with you and hopefully change your mind about us. If you could please give us a call at your earliest convenience at 201-567-1400, thank you.
Google Review
- January 23, 2020
Google Review
- January 22, 2020
Google Review
- January 22, 2020
DealerRater Review
- January 22, 2020
I have been servicing my car here for years and they are always consistently exceptional. My regular service advisor Chris I was not there when I dropped my vehicle off but Marko J took great care of me. Keep up the good work!
DealerRater Review
- January 22, 2020
Very glad with the purchase I made, and thank u Ben for your help! and since I drive an MB its impossible to choose another brand, Thanks !
Cars.com Review
- January 21, 2020
Thanks A Bunch Your service was is great, Your staff is great, The car is now in great condition, I am greatly great-full for everything. Aaron Weiss
DealerRater Review
- January 21, 2020
Could not ask for a better experience. From setting the appointment to picking up my car - EXCELLENT! Thank you so much to my Service Advisor, Marko J!
DealerRater Review
- January 19, 2020
Customer of BBMCar since 2007yr - Juan is usually the first Person I meet at the front doors very professional and friendly. Tim Torrel Service Adviser is a Professional, courteous and experienced Adviser. Due to the accident resulting in flat rear-tire, it was easy to contact BB front desk, Tim...
Cars.com Review
- January 18, 2020
After only 3 months and $3000 spent in yearly service, the car fails on three major basic points. I call Benzel Busch , I have been a regular customer since I bought the car, and the service man , Chris Iseman, behaves rudely, refuses to listen, interrupts constantly , tells me he doesnt care if I...
Willy Aramayo Replied: We're sorry you're unhappy with our performance. Please be advised that in September your vehicle was here for maintenance service and a battery replacement. There were no malfunction displays present, and you reported no other problems. This is a new condition that will require diagnostic time in order to determine what repairs are needed. We're sorry, but we're unable to perform these services free of charge. Please feel free to contact me personally if you decide to proceed further with Benzel-Busch. Best, Sossio Sole Service Manager
DealerRater Review
- January 18, 2020
We traveled approximately 100 miles to purchase a GLE Coupe from Kathy Zagula because she is exceptional! She was exceptionally prepared and the process was very smooth! We would definitely come back again!!
DealerRater Review
- January 18, 2020
Been a customer of this dealership for quite some time. Always accommodating and professional. My experience was a great one as always and am happy to have this dealership close to home. πŸ˜ŠπŸ‘πŸ»
DealerRater Review
- January 18, 2020
Efficient, great, and thorough servicing of my vehicle. The staff was very courteous and helpful in explaining work performed along with expected servicing that will be required.
DealerRater Review
- January 18, 2020
Terrible service. The car failed just in three months after $3,000 service. They are not accountable for their own service, and wont give you the courtesy of diagnosing the failure. I spoke with Chris Iseman, who was extremely rude, would not hear had to say, kept disrespectfully interrupting me...
Google Review
- January 17, 2020
Google Review
- January 17, 2020
Great service
DealerRater Review
- January 17, 2020
Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they were polite, courteous and very quick. My car was returned to me when promised.
Google Review
- January 16, 2020
DealerRater Review
- January 16, 2020
I love my car- I had very specific needs and our salesperson Peter didn't disappoint . Peter made sure that every detail in my car was met and was extremely thorough in the process
DealerRater Review
- January 16, 2020
Always a pleasure going there and service always completed in a timely manner. staff always Courteous. looking forward to my next lease or purchase next year.
Google Review
- January 16, 2020
Always top-notch service! Staff is amazing and delivery of car STUPENDOUS!
Response from the owner Replied: Hello Eleonora Hroncich, we appreciate the review!
Google Review
- January 16, 2020
John Meyer was courteous, professional and understood exactly what we needed and he made it happen. Were extremely happy with his customer service and our beautiful car purchase. Thank you John M. Well be back soon for our Mercedes van purchase soon.
Cars.com Review
- January 16, 2020
Louis Gallo is the best sales person Ive ever met. This is my third lease and couldnt be happier. If youre looking to buy look for Louis. He takes his time explaining and giving you different options until youre well satisfied. I would recommend this place with my eyes closed. This is how help he...
Google Review
- January 15, 2020
Google Review
- January 15, 2020
Google Review
- January 15, 2020
Cars.com Review
- January 15, 2020
I was not expecting to walk out with a new card. James spent half the day with me helping me out with several different scenarios. He also took the time to take me out for a test drive in a car he was sure I was not going to purchase. After the test drive, I fell in love with the AMG SLC 43 and...
Cars.com Review
- January 15, 2020
The best sales person ( MICHAEL ENRLICH ) , anybody planning to buy or lease a mercedez benz got to benzel butch and ask for Michael, highly recommended
DealerRater Review
- January 15, 2020
As soon as I walked in I received a great level of service. I went to BMW and walked out. Jimmy was amazing! I love my car!!!!!
Google Review
- January 15, 2020
Super easy and extremely nice people to work with.
Google Review
- January 15, 2020
Great service and attention to detail at this dealership.
Google Review
- January 13, 2020
Cars.com Review
- January 13, 2020
Joseph was a really nice guy.....never felt overwhelmed.He Was recommended highly and I will do the same.
DealerRater Review
- January 13, 2020
I have been a customer of this dealership for over 20 years. The customer service and the attention to detail are some of the many reasons that keep me coming back. Specifically I have always dealt with Orlando who is an exemplary person. Orlando treats me as if I am family and that makes me feel...
DealerRater Review
- January 13, 2020
This was my first purchase from Benzel Busch and certainly not my last. Mike Ippolito, my service rep, was very helpful and knowledgeable. He was very transparent and helped me to weigh my options as the dealership had an inventory of 2019 CPO. I ended up with a great price and was given a...
Google Review
- January 12, 2020
Peter was the person I dealt with, they offered me price then when I was going there they increased their price and told me to not go there they wont do the price they promised me in first place.
DealerRater Review
- January 12, 2020
David Tangen is a very good service advisor. He was completely transparent through the process and extremely thorough in helping me initiate a claim with the NY Port Authority, who completely annihilated my car during transport due to their negligent tow and lack of proper tools. I was stuck on the...
DealerRater Review
- January 12, 2020
I was very pleased with the service. I always am. My service provider was John Amando (I believe). He was very good and handled the matter professionally and expeditiously.
Google Review
- January 11, 2020
Google Review
- January 11, 2020
I scheduled an appointment to handle the Takata airbag recall. I met with Frank Armando. He was friendly and a total professional, as usual. I was given a loaner and picked up my car the following day. He also handled another open recall, replaced a bulb and my car was washed. Great service...
DealerRater Review
- January 11, 2020
This was my first purchase from Benzel Busch and certainly not my last. Steven David made it easy and hassle free. They are honest, reasonable and fair. Scott Raymond was a joy to work with as well.
Cars.com Review
- January 11, 2020
Customer service is always above expectations. Everyone was friendly,knowledgeable and courteous
Google Review
- January 10, 2020
DealerRater Review
- January 10, 2020
The service appointment was fast. My service advisor sat down and explained my service report and answered all the questions I had. He was very professional
Google Review
- January 09, 2020
Google Review
- January 09, 2020
The only comment I have is that the service rep recommended that one of my tires be replaced soon. I told him that a car with 18,000 miles of easy driving should not need replacement. That tire should not wear out ( and it is not worn). The tread on my tires is fine. Sorry to disagree.
DealerRater Review
- January 09, 2020
This was my second purchase of a vehicle at Benzel-Busch. I am very pleased with the service at the dealership. Kathy was a very excellent customer service agent.
DealerRater Review
- January 09, 2020
Exceptional service. Marko explained everything clearly. I bought my car for campaign service but he said that was not applicable to my car. However, he found out I needed another extended warranty service and got it done.
Cars.com Review
- January 08, 2020
Satisfied with service and provided loaner , car returned washed and cleaned inside.
Google Review
- January 08, 2020
I will never buy a Mercedes again. Their certified pre-owned program is the worst. I switched from another luxury brand which was a huge mistake. Included in the other brand were all oil changes and I could literally drop my car off at NO COST if ANYTHING went wrong during my CPO period. Mercedes...
DealerRater Review
- January 08, 2020
Always Top of the Line Service, total professional team that cares about the customer and the car, always kept me informed of the status of my vehicle..!!!
DealerRater Review
- January 08, 2020
Always excellent professional and quick. Sossio Sole is outstanding at what he does. One of the main reasons I buy cares at Benzel Busch is the excellent service.
DealerRater Review
- January 08, 2020
My visits to the dealer are always perfect and reliable as always and the work that was performed are explained point by point by Frank Armando
Yelp Review
- January 08, 2020
I have leased two Mercedes Benz from Benzel-Busch. Overall, I think they are a great dealership. From their sales people, to their general manager, to their service. My only gripe is that they are not the lowest cost Mercedes Dealer based on my research. But they get high marks for integrity. By...
Google Review
- January 07, 2020
Google Review
- January 07, 2020
Cars.com Review
- January 07, 2020
Service here is always great.... they treat you like your meant to be treated in an ideal world !!!!
DealerRater Review
- January 07, 2020
Benzel Bush always try their best to fix your car,most of the time they really do that.I am happy with their service,is always much better option then NY
DealerRater Review
- January 07, 2020
On our way to dinner on a Saturday we hit a huge pothole that could not be seen in the dark. The impact took out two tires and was significant enough to worry about wheel and suspension damage. Mercedes roadside assistance responded and towed the car to Benzel-Busch, our preferred dealer. Marko...
DealerRater Review
- January 07, 2020
Once again the service team exceeded all expectations!! From the horrible moment I realized I had a flat, to the moment I picked up my baby and headed home John Powell and the service department made it simple and easy. As simple as a flat tire may seem, it is and can be very stressful, the Benzel...
DealerRater Review
- January 07, 2020
Was able to match and exceed offer from another Dealership. Exceptional service department job on certified preowned inspection of lease buyout and efficient financial transaction.
Google Review
- January 07, 2020
Google Review
- January 07, 2020
The Process of getting my new car was great.My salesman Giovanni Barbaro was amazing. He was very helpful and honest and best of all he did not pressure me to getting anything.. Took me about 2 weeks of texting and of me Deciding what car I wanted, Finally I drove home my new 2019 CLA wooo so...
Google Review
- January 06, 2020
Google Review
- January 06, 2020
Google Review
- January 06, 2020
Always great service...!!!
DealerRater Review
- January 06, 2020
Matthew Paparazzo assisted me with kindness and great knowledge of his products. Excellent experience overall and would recommend this dealership for anyone considering the purchase of a new Mercedes.
DealerRater Review
- January 06, 2020
I recently made my first Mercedes Benz purchase. Mike Ippolito was the sales rep from Benzel-Busch and it was a real pleasure working with him. Mike epitomizes professionalism and truly made us feel comfortable. He was insightful, honest and patient. I look forward to working with Mike in the future.
Google Review
- January 06, 2020
Jason and Matthew took care of everything for me. I am already thinking of purchasing another vehicle asap
Google Review
- January 05, 2020
Extremely UNPROFESSIONAL and RUDE. Trying to sell my car to this place. The representative was unfriendly the moment we started talking. Made a copy of my registration without my consent and just asked for the key and told me to sit down in the lounge. Then came back with a price half of that given...
Google Review
- January 05, 2020
DealerRater Review
- January 05, 2020
5 Stars to Ben Walsh and his team of people! No pressure and everyone was a pleasure.. I will recommend Benzel-Busch to friends and family.. Thank you
DealerRater Review
- January 05, 2020
Pete Poliandro and his team were professional, helpful, and fair. If you're ready and serious about buying a Mercedez, this team will be most helpful
Google Review
- January 04, 2020
Google Review
- January 04, 2020
Cars.com Review
- January 04, 2020
Sales staff were exceptional Process was supportive and efficient
DealerRater Review
- January 04, 2020
Rating my salesperson Frank Lauro 5 stars for his exceptional knowledge of the business. He surely knows his cars and has an excellent people skills . I like it when a salesperson is not a salesperson but someone who spends time with a client to get the best deal.
DealerRater Review
- January 04, 2020
I recently purchased a new E-class MB from the Benzel Busch dealership in Englewood with the impressive guidance of their sales rep, Peter Poliandro. Peter made the entire process seamless, and he patiently reviewed all of the car's features with me in an understandable, user-friendly way. I never...
DealerRater Review
- January 04, 2020
Giovanni is the greatest salesman. He was so kind to customers. I will recommend to my friends. I am really pleased the new car with Giovanni.
DealerRater Review
- January 03, 2020
Mr Torell in service...excellent help. Plus free new loaner car. Car was ready same day....airbag recall. No complaints. Thank you. See you again
DealerRater Review
- January 03, 2020
Always amazing service!! Everyone is always courteous and helpful. They keep you informed about the repairs and when everything would be done. I will always get my car serviced with you guys.
Google Review
- January 01, 2020
Google Review
- January 01, 2020
Cars.com Review
- January 01, 2020
Benzel Busch he's the only Mercedes-Benz dealership I will use. Service and sales are always excellent.
DealerRater Review
- January 01, 2020
After a lot of online investigation to select an SUV. Frank help us out without the average push to sell anything. Gave us all the different options possible for this specific model, made suggestions for insurance, even though the selection of the insurance was a bit difficult because this new model...
Cars.com Review
- January 01, 2020
Ive used Benzel-Busch since 2008, Orlando is the best!
Cars.com Review
- January 01, 2020
Our sales person was Steven David . He made the whole transaction very easy and comfortable. The finance department was very helpful and all went smooth. Even when they noticed a namr change had to be done on the paperwork , they took it and got it done in a very timely manner and had us on our way....
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
Google Review
- December 31, 2019
DealerRater Review
- December 31, 2019
Service light issue short notice vacation trip, I was under the gun to leave for a long trip (2000 miles.) Nice loaner and my car was washed and in good order on return.
Google Review
- December 30, 2019
Excellence Service !!
Google Review
- December 30, 2019
I had a great sales experience with Benzel Busch. I filled out a contact form on their website, they called me once, not repeatedly. We set up an appointment, within 2 mins of arrival I was speaking to the salesman, within 10 minutes I was test driving the car. No pressure tactics, no attitude. I...
Google Review
- December 30, 2019
Excellent service. Very prompt. Salesman (Jay Lee) delivered exactly what I was told.
Google Review
- December 30, 2019
Great experience. Matt Beyer is an exceptional car salesman. Honest, patient, and very accommodating. Drove home a GLE350 on our second visit. Smooth process. Highly recommended.
DealerRater Review
- December 30, 2019
My salesman Joe Simsek made my 1st time buy a fun, painless and informative experience! Definitely will recommend the dealership. Fausto, my tech guy was a wiz with his knowledge.
Cars.com Review
- December 30, 2019
Friendly customer service coupled with excellent and time-efficient car repair technicians. I was on my way back to our home in MD after spending the Christmas holiday in New England with family when I unfortunately hit a huge pothole on the NJ Turnpike which resulted in a flat tire and bent rim...
DealerRater Review
- December 29, 2019
BB motor car is best. they are very professional in their approach and their service is excellent and quick. They not only have amazing cars but also great deals. I am 100% satisfied with my deal. thank you so much BB motors.
DealerRater Review
- December 28, 2019
Tim Torrel makes the experience of getting my car serviced quick and easy. Tim is polite, knows his stuff and is very easy to reach when needed. I always go to Benzel Busch because of Tim.
DealerRater Review
- December 27, 2019
Great! The team is very friendly and willing to help and make a deal. I would definitely recommend checking them out if youre on the fence. Will be coming back for future cara
DealerRater Review
- December 27, 2019
My experienced at Benzel-Busch was fantastic - everything was done in a professional manner and my new G-class was delivered on time as Jay Lee promised and all the functionality was fully explained.
DealerRater Review
- December 26, 2019
Everyone in the service department is very courteous and professional. It is very nice dealing with a service department when everyone is so very pleasant
DealerRater Review
- December 26, 2019
The people at Benzel-Busch. Put special effort in to locating a car for me. The dealership which I have leased 2/3 from just dismissed me.
Cars.com Review
- December 26, 2019
Frank Armando was great, fast, efficient.attentive and very accommodating. He is truly an asset to Benzel Busch Company.
Google Review
- December 24, 2019
Cars.com Review
- December 24, 2019
This is my 3rd purchase from Benzel B. Yusef has always gone out of his way to assure I understand what it is to be a valued customer. Thank you again for a memorable experience...
Google Review
- December 23, 2019
DealerRater Review
- December 23, 2019
Always the best service EVER. When I came in for my service they were extremely busy and still took care of me immediately and as if I was the only customer there. Love this place!
DealerRater Review
- December 23, 2019
Great customer service and very responsive throughout the process. purchasing gold experience was seamless. Team was able to meet all my needs. Would highly recommend Benzel-Busch!
Google Review
- December 21, 2019
Google Review
- December 21, 2019
Google Review
- December 21, 2019
Had a great experience regarding a recall on my GL 450 customer service at the facility was excellent Chris made it easy....
DealerRater Review
- December 21, 2019
We have been buying cars from BBMCC since 1968 and we won't look anywhere else. The dealership's personnel are simply wonderful, as are the technicians who work on our cars. First-rate and wonderful experiences.
DealerRater Review
- December 21, 2019
Prompt service and Chris Isman very helpful. Did not have to wait. Very friendly staff inside and outside. I always recommend Benz in Englewood to all my friends
DealerRater Review
- December 21, 2019
Excellent service.. Gives the feeling that we are the family of Mercedes Benz, and gives the feeling of quality, comfort and trust..Thank you ..Happy new year..
DealerRater Review
- December 19, 2019
Michael was extremely helpful and made the entire process a pleasure for myself and my assistant. He always kept us informed on the cars build progress and expected delivery date.
Google Review
- December 18, 2019
Google Review
- December 18, 2019
Excellent experience at Benzel-Busch Mercedes. Far exceeded our expectation. Thank you Harrol!
Google Review
- December 18, 2019
Google Review
- December 17, 2019
DealerRater Review
- December 17, 2019
Picked up my car with loaner,complete service and my car returned.Have used Benzel Busch for30 years.All my Benz bought at this dealer even when I moved to Manhattan.
DealerRater Review
- December 17, 2019
This was my fourth purchase from Benzel Busch. They are great to work with. The service department is excellent as well. I will be back again.
DealerRater Review
- December 17, 2019
easy to deal with, super responsive, just an overall very pleasant experience - from start to finish (and follow up) - all around great experience at Mercedes
Google Review
- December 17, 2019
Google Review
- December 17, 2019
Best buying experience Ive ever had. Sales reps had all the paperwork handled and ready to go before I arrived and the whole process was seamless. Thank you for being honest.
Google Review
- December 17, 2019
After looking at all the new models and taking a few test drives I leased a new truck and I love it. Giovanni was great in all aspects and took the time to explain all lease options so I could choose what suited me best. I was planning on possibly leasing a different vehicle than a Mercedes this...
DealerRater Review
- December 16, 2019
This dealership is the best. From the courteous staff, to the cleanliness of the place nothing beats it. They all make you feel very comfortable here.
DealerRater Review
- December 16, 2019
Michael Ehrlich was excellent, from beginning to end! He was able to identify what I wanted and get me just that, cant ask for anything more. Thank you Michael. Overall great staff. Smooth experience. And I love my GLC 300 :)
DealerRater Review
- December 16, 2019
My service advisor was Scott Bateman. He was superb! He was very professional and courteous to my needs and any questions I may have had. Scott went above and beyond to be sure all my needs were met. I was extremely pleased with my whole service experience!
Google Review
- December 16, 2019
From arrival to departure we received excellent professional service from Matthew B and all other staff involved in our visits. I recommend this dealership to all who are seeking to purchase a vehicle.
Cars.com Review
- December 16, 2019
I had not expected to buy a car this day, but the customer service and the deal was great. I was treated wonderfully and had a great experience.
Google Review
- December 15, 2019
Google Review
- December 15, 2019
Google Review
- December 14, 2019
Outstanding service
Cars.com Review
- December 14, 2019
Great overall car buying experience. Thanks much to Doug and the staff.
DealerRater Review
- December 14, 2019
Quick in, quick out. Rental car was ready upon arrival. Car was inspected quickly & I was led to rep. Papers signed. Out of there. Received email & call 2 hrs. later that service was complete. Picked up car that had been thoroughly cleaned & vacuumed. Service rep. T.T. provided service with a...
Google Review
- December 14, 2019
Google Review
- December 14, 2019
DealerRater Review
- December 13, 2019
As always, top-notch service delivered. Chris was great with follow-up and communication. I would recommend Benzel Busch to anyone. Great Job Thanks to everyone
Google Review
- December 13, 2019
DealerRater Review
- December 12, 2019
Its good experience its my 3rd car from benzel Busch and the sale person John c. Meyer he did help me and manger in Accouant Deparment pat I think thats his name Im very happy and satisfied
Google Review
- December 12, 2019
Doug is the best! Ive bought two cars from him already. Really really great guy.
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Dough, so happy with my new car.. Thanks for another fantastic deal. You are the best! Eva
Response from the owner Replied: Hello Eva Agerbrink, we appreciate your kind review and we hope to see you again in the future!
DealerRater Review
- December 11, 2019
I have been dealing with Benzel Busch for many, many years and have always had a great experience, but more recently I feel as though they have really stepped it up. Lou Gallo is great! He is professional, responsive, and a pleasure to work with. I appreciate that he has never been pushy or...
Google Review
- December 11, 2019
Douglas Ryan is amazing salesman & sincere. Would highly recommend him to everyone!! Thank you!
Google Review
- December 10, 2019
DealerRater Review
- December 10, 2019
Excellent like the sales person and the service provided. I like how quick they get my Car ready an explanation of the car. Kathy good job!!
Cars.com Review
- December 10, 2019
Dealers are friendly and took care of every details.
Cars.com Review
- December 10, 2019
Louis Gallo is an exceptional salesman he got me the car I wanted hassle-free. I would recommend visiting him if youre in the area and in the market for a new car.
Yelp Review
- December 07, 2019
I have been with Benzl Busch over 25 years and never Had a bad experience. I only get my cars from this dealer for my Wife , daughter , sons and myself . Sales , service and advise are always about doing the best for us even buying a different brand. I have bought A Rolls Royce , Bentley and...
Google Review
- December 06, 2019
DealerRater Review
- December 06, 2019
I went for my B1 service and was accomodated even without appointment. The service was done before the projected time and the one who took care of me (I just missed his name sorry)was very professional . I also love the cookies. Thank you
Google Review
- December 05, 2019
They have excelent services but the bad thing is they have diferent price for the same service i change my Brake car the first time 947, dlars one year later i comback for the same service and they cost me 250 more
Response from the owner Replied: Hello antonio perez, we appreciate your review and we hope to see you again in the future!
DealerRater Review
- December 05, 2019
From start to finish it was an over all great experience. Everyone was very nice and helpful... they worked hard to get me the deal that was best for me
Cars.com Review
- December 05, 2019
It was an excellent experience. Jim was the best. Knowledgeable, honest and friendly. The process was easy.
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Google Review
- December 04, 2019
Lou Gallo is a true professional. He understands what were looking for, finds it and works with us to keep it affordable. We will absolutely return for our next vehicle!
DealerRater Review
- December 04, 2019
Living in New York City, the location wasn't ideal, but the care and service provided by Giovanni Barbaro made everything worthwhile. I can't think of working with any other dealer. Pat in financing and Jan who taught me the ins and outs of the vehicle were also superb.
Cars.com Review
- December 04, 2019
We have been loyal leasing customers of Benzel Busch for 10 plus years,due to the superior care and service of our sales associate, Lino Cascardi.
Cars.com Review
- December 04, 2019
Unscheduled appointment to install a purchased accessory. They took my car right in on a Saturday and completed the install very quickly and had me on my way. The waiting area had the football game on and the coffee was great.
Google Review
- December 03, 2019
Look for Frank, the dealer, a statesman-like salesman, the best in the business. We keep going back because of Frank.
DealerRater Review
- December 02, 2019
I purchased over 4 vehicles from this dealership there were some issues with both the new and used cars I purchased but we were able to work out solutions maturely
DealerRater Review
- December 02, 2019
I purchased over 4 vehicles from this dealership over time and intend to purchase another one in 2020 excellent salesmanship and service great follow-up and personal assist
Google Review
- December 01, 2019
it was a truly wonderful experience!! The sales person was helpful and gave me all the information I needed. I think I will enjoy the car very much!!!!
Cars.com Review
- December 01, 2019
Benzel Busch is truly exceptional. Service advisor David Tangen is wonderful, professional and made sure we were well taken care of (when we brought in our brand new vehicle for a flat tire.) Same goes to Mr. Joe Herman and Orlando Dranguet who are amazing and are always there for us.
DealerRater Review
- December 01, 2019
Giovanni, Pat and Jan were marvelous. They enhances the customer experience to new levels. I look forward to working with them again and again in the future.
DealerRater Review
- December 01, 2019
We love Michael Hill and Kathy Zagula who we have dealt with in the past. Very efficient, and no issues what so ever. Very happy.
DealerRater Review
- December 01, 2019
Excellently service. They went beyond our expectations to explain the car and its features. On a busy holiday week they were patient and responsive. Stacy Fowler was especially helpful.
Google Review
- December 01, 2019
Professional, detailed and respectful staff
Google Review
- November 30, 2019
Google Review
- November 30, 2019
Google Review
- November 30, 2019
DealerRater Review
- November 30, 2019
This is my second purchase from Benzel BUSCH. My experience from beginning to end was exceptional with Talia Colananni. She addressed all my concerns during the process and found a Fresh 2019 C300 AMG sport model for me. Talia is simply the BestπŸ‘ŒπŸΌ Thank You
DealerRater Review
- November 30, 2019
Mike was very knowledgeable about the vehicle and Jose made us feel like we were getting l a great deal. Customer service was very pleasant.
Cars.com Review
- November 30, 2019
It was a hassle free environment and my salesman was patient and excellent Michael Erliech. The individual who explained the vehicle as well as the finance dept was excellent. The first manager was a little tough but after a little back and forth it worked out at the end
Google Review
- November 29, 2019
Google Review
- November 29, 2019
Google Review
- November 28, 2019
DealerRater Review
- November 28, 2019
Benzel takes great care of their clientele. If you are looking for the best car buying experience around go to Benzel-Busch and ask for Talia. Thanks.
Cars.com Review
- November 28, 2019
Great and knowledgeable service performed in timely fashion
Google Review
- November 28, 2019
Matt (our salesman) was super attentive to my needs and what I was looking for. It was an easy and quick process, Im in love with my new car!!!
Google Review
- November 27, 2019
Google Review
- November 27, 2019
Google Review
- November 27, 2019
DealerRater Review
- November 27, 2019
Giovanni from the start was a true essence to this whole sales process. He made is so seamless i forgot I was leasing a car from him! 10 stars all around! The best!
Google Review
- November 27, 2019
Great Selection of cars!!!
Google Review
- November 27, 2019
Abe was truly great and helpful during the entire process
DealerRater Review
- November 26, 2019
A+++ service and professionalism. Michael Ehrlich made the experience a pleasure. Buying a car can be fun again with this guy. Highly recommended. 5 stars.
Cars.com Review
- November 26, 2019
my favorite Mercedes dealer in the tri-state area. Friendly professional staff, fair pricing, beautiful dealer. They are quick, with consistent updates, and truly set the bar high compared to other dealers.
Google Review
- November 25, 2019
Horrible service. We walked into the premises, no one welcomes anyone and on top of that we felt ignored. After 15 minutes of being there a person walks up to us letting us know that the person we were suppose to meet is not available.
DealerRater Review
- November 25, 2019
I have bought my first MB from Benzel Bush in 2009, since then I have been grateful for the excellent customer care I have received. I LOVE it! I am a physician who works with a very tight schedule NUMEROUS times I have been saved in crisis situation and car services still got done in timely...
DealerRater Review
- November 25, 2019
I was very pleased with the level of service. I worked with Steven specifically, but the entire team was friendly and helpful. I understand the vehicle I wanted was difficult to obtain, and Steven exceeded my expectations by finding a new delivery of a vehicle that was perfect for my needs.
DealerRater Review
- November 25, 2019
Life is changing so vehicle expense priorities are becoming more difficult. BENZEL BUSCH Staff is trying to be as accommodating to keep me as your customer as possible My second vehicle with you is ready to be exchanged. Michael Hill has been amazing and KATHY sales rep have been terrific.
Google Review
- November 24, 2019
Look for Frank, the dealer, salesman, the best in the business. We keep going back because of Frank.
DealerRater Review
- November 24, 2019
Prompt greeting when you arrive. Professional service reps. Efficient handling of paperwork. Nice loaner car. All in all a good experience. I recommend this dealership.
Google Review
- November 24, 2019
Greeted with courtesy. Listened and addressed my issues. Everyone was pleasant and professional
Google Review
- November 23, 2019
I bought a top-of-the-line SL550 with 15K miles and CPO warranty. Upon delivery to my home in Texas, brakes were squeaking like crazy. I notified Benzel-Bush immediately and then contacted MB CPO. The warranty doesnt cover brake squeal and both they and my local MB service department recommended I...
Google Review
- November 23, 2019
Horrible service. We walked into the premises, no one welcomes anyone and on of that we felt ignored. After 15 minutes of being there a person walks up to us letting us know that the person we were suppose to meet is not available.
DealerRater Review
- November 23, 2019
Hi, The purchasing experience at Benzel-Busch was outstanding. Kathy and Michael Hill offered a very good service and ensured that all my queries are answered quickly to our satisfaction. There was no wait and they were very efficient and kept all the necessary papers ready for us. Very Satisfied...
DealerRater Review
- November 23, 2019
I did not have an appointment. I went in as a walk in due to a leak in my tire. Mercedes took me in right away and serviced my car .
DealerRater Review
- November 23, 2019
Chris Iceman is simply wonderful! Everything was quick and great. Clean and helpful. I would highly recommend Benzel-Busch Motor car service. Thank you very much!
Yelp Review
- November 23, 2019
I bought a top-of-the-line SL550 with 15K miles and CPO warranty. Upon delivery to my home in Texas, brakes were squeaking like crazy. I notified Benzel-Bush immediately and then contacted MB CPO. The warranty doesn't cover brake squeal and both they and my local MB service department recommended I...
Google Review
- November 23, 2019
Excellent experience at Benzel-Busch Mercedes. Far exceeded our expectation. Thank you Katherine Z!
Google Review
- November 22, 2019
Cars.com Review
- November 22, 2019
We were shopping for a specific car we had seen online. Process was quick and easy. Matt, our rep, was knowledgeable, professional and friendly. He also made himself available on his day off. We even got the car delivered to our home! Exceptional service overall!
Cars.com Review
- November 22, 2019
Quick easy effortless experience in the service department, service advisor very nice. Kept in contact with me through out the whole time. Very good
Google Review
- November 22, 2019
Super efficient, very accommodating (the parts were delayed so the car was not ready on time, but I was given a nice loaner so no real inconvenience), the car was washed before returning to me, and the invoice was actually lower than the estimate !
Google Review
- November 20, 2019
DealerRater Review
- November 20, 2019
I purchased two vehicles within the same week and Douglas was extremely courteous and professional throughout the entire process. I would definitely do business with him again.
Cars.com Review
- November 20, 2019
Matt was extremely attentive and answered all my questions through the process. This was my first experience with Mercedez and Matt has made it so easy. He was very patient with my many questions and made sure I was well informed of the purchase prior to purchasing it. I will definitely be back and...
Google Review
- November 19, 2019
Google Review
- November 19, 2019
Mike I. was great, took a test drive, liked the Metris, working on the deal
DealerRater Review
- November 19, 2019
My experience from begging to end was exceptional both Eli Kalajian and Chris Huling offered top notch service and exceptional communication. It was a pleasure interacting with them.
DealerRater Review
- November 19, 2019
Great purchase as always at that dealer, quick honest, on time, brought second new car from this dealer, and will be buying another one soon.
DealerRater Review
- November 19, 2019
am a repeat buyer, love the service and people fast, efficient, yet know art of the deal excellent, brilliant, folks highly recommend them will buy again
Google Review
- November 19, 2019
Google Review
- November 19, 2019
Great service all across
Google Review
- November 19, 2019
Joseph was extremely helpful and made the experience of purchasing a new car seamless!! His personal touch and guidance throughout was wonderful