Google+ Review
- April 27, 2017
Left by Milton A.
My adviser is Tino Exelent service great personGood help
Google+ Review
- April 27, 2017
Frank Phillips took great care of me. Had questions and concerns he guided me through it all.
Google+ Review
- April 27, 2017
My wife and my first time at Downtown LA motors, great experience. Franklin Abedin was very professional and not making any kind of pressure, very comfortable and the most impotant thing was he speak a perfect korean, amazing^^...my father in law loves it.
Google+ Review
- April 27, 2017
Google+ Review
- April 22, 2017
Ivan Velasco, Service Expert
- April 21, 2017
Ivan Velasco picked up right where Fredi Urieta, who was also great, left off at Downtown LA Motors. (Fredi started assisting me but informed me that it was his last day that location.) Their knowledge and professionalism lives up to the Mercedes brand. They made me feel welcomed and valued. Fredi...
Google+ Review
- April 13, 2017
Honestly i had the best Experience at Downtown LA Mercedes Benz Dealership thanks to Tino Envyzian! He went to infinity and beyond to help me out and make sure i was set up and left with what i needed for my car. Hes the best advisor i had the chance to meet very well mannered and keeps his word. i...
Google+ Review
- April 12, 2017
Needed a new key
- April 12, 2017
David Khachatryan was extremely helpful and prompt. He answered all of my concerns and was very professional. I highly recommend seeing David for service. Thanks David!
Great salesperson-informative no pressure
- April 11, 2017
Christopher Buchanan is a gem. Patient, informative, polite, no high pressure selling. We purchased a used ml 350.
Google+ Review
- April 10, 2017
My name is Merry Keodara, this is my first experience with MB Downtown L.A. Motors.Scott Kaufman was referred to me from my Boss. He is pleasant, knowledgeable and excellent from enquiry to delivery of vehicle. It's pleasure dealing with Scott and he is the best ambassador from MB downtown LA motor....
Google+ Review
- April 10, 2017
Fredi Urieta approach me help me out right out in the driveway first time visit at this new building that they have very clean,they diagnose my car swiftly and correctly,my experience in this dealer was great!!!
Yelp Review
- April 10, 2017
Martin Vardanian is the best! One of my best car shopping experiences I've ever had.
Excellent
- April 09, 2017
Scott Kaufman was referred to me from my Boss. He is pleasant, knowledgeable and excellent from enquiry to delivery of vehicle. It's pleasure dealing with Scott and he is the best ambassador from MB downtown LA motor. I am enjoying my MB 2017 E300w. I would strongly recommend to all my friends and...
Google+ Review
- April 09, 2017
Barry Murphy is the best!!
Google+ Review
- April 08, 2017
Google+ Review
- April 07, 2017
IVAN VELASCO always give me good and professional service
Google+ Review
- April 07, 2017
Young Kang is very professional and a nice man!
Yelp Review
- April 07, 2017
Currently in the market for a certified pre-owned E-250 Bluetech or the S-550 Mercedes. Spotted both online and decided to take a look and walk in. First issue I had with the salesman is that he was unintelligible and could not pay attention to what I was saying many times throughout our...
Yelp Review
- April 06, 2017
Ivan Velasco was my service rep at LA Mercedes. 5 stars for Ivan!!! Downright excellent service. Succinctly, it is the courtesy and quality of service you would expect from Mercedes Benz. Mercedes is lucky to have Ivan on their payroll!!!
Google+ Review
- April 04, 2017
i have never been treated Cordially and welcome in others Cars Dealers Before I was looking for a Comercial cargo van I never thought that I was going home with a new Mercedes Benz Cargo Van. I like the van right away the price, space , the comfort . The ride is Awesome feels like a Sedan Seller...
Google+ Review
- April 03, 2017
Left by Raj P.
Barry Murphy is the best advisor ever. He is pleasant, courteous and knowledgeable. And he cares and is thorough. It is a pleasure dealing with Barry and he is the best ambassador for Mercedes Benz Downtown LA Motors.
Google+ Review
- April 03, 2017
Yelp Review
- April 03, 2017
I've just recently acquired my third car via Habib Amla, at the DTLA Mercedes dealership, and it will not be my last. I trust Habib has my best interest and has never let me down with the cars I've gotten from him. I wish I knew more people that want a MB, because Habib is the only one I would event...
Lisa A. Replied: On behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend Habib Amla to others and look forward to an opportunity to serve you again. Regards, Downtown LA Motors
Yelp Review
- April 03, 2017
I am torn. The service is ok but my left light is still out when I refused the over priced service. The sales people are friendly but will not always be upfront and honest. Maybe try a dealer further out where they are a little friendlier like Calablackless or Cerritos Woodland Hills. It's a D.
Google+ Review
- April 01, 2017
Left by Michael W.
Excellent service
Google+ Review
- March 31, 2017
My services advisor was Erik And I had a wonderful experience and fast service.
Google+ Review
- March 30, 2017
I always, always insist on dealing with Eric Dorsey. Always superb, always above and beyond. No regrets, and I've been receiving service there for the past 3 years. Ms Jenkins03/30/2017
Yelp Review
- March 30, 2017
i had an amazing experience leasing a new car from stephen green! he went above and beyond and was incredibly helpful getting me exactly what i wanted. he's been so great following up to make sure everything is running smoothly and answering any and all questions. so grateful!
Yelp Review
- March 30, 2017
Service rep tried to rip me off. Pretty sure it was because I am a female. However, unfortunately for him, I know more about cars than most people (male of female). Condescending rip off artist -- avoid like the plague.
Google+ Review
- March 29, 2017
Google+ Review
- March 25, 2017
Perfect experience as always with very efficient service coordinator, Juan Kim. Thank you so much. Your assistant service manager, Ms Louise Colcol is of great help too, so hardworking; makes good asset to MB company.
Google+ Review
- March 25, 2017
Frank Phillip was my service personnel at Downtown Mercedes he is the most pleasant and thorough person that I have came encounter with at a car dealership Thank,You so much for my excellent experience.
Google+ Review
- March 24, 2017
Reasonable price, consideration for client
Yelp Review
- March 24, 2017
My cars have been serviced here for years. Jerry Dilanchyan is the best service tech ever! Super fast, super friendly. It's been 7 years with dealer, and I have never had any issues. Highly recommend this place.
Yelp Review
- March 24, 2017
I brought my Mercedes here for an oil Change, and I was surprised to have a same day appointment and service. Tino assisted in the process. And I'll definitely be recommending this location to anyone in the future.
Google+ Review
- March 23, 2017
Frank Philips as always took care of my car the best way possible. I think no matter how big and up todate the dealership is, if Frank was not as good at his job as he is, I would take my business elsewhere. Thanks for your honesty and great service. KM
Google+ Review
- March 23, 2017
Left by Chan S.
Young Kang always took good care of my car. He was kind and make me feel welcome and also the service was quick.
Google+ Review
- March 23, 2017
Habib Amla was excellant svc rep would recomended and have to a dear friend looking to buy
Google+ Review
- March 22, 2017
I got my c300 in December 2016 thanks to Alex H. He has been the most honest and pleasant Salesman I have ever came across. He got me in a beautiful white C300 and welcomed me to the MB family. Alex exceeds Abode and beyond expectations.
Google+ Review
- March 21, 2017
My first experience buying at the mercedes Benz dealership was a smooth, easy and great experience. Rafael Gonzalez helped us and he made us feel like family. We did not feel pressured or even felt that anxiety that you get a dealerships... Everything was explained to us and Rafael worked hard to...
Google+ Review
- March 21, 2017
yes! best or nithing! always getting best service at downtown mercedes benz staff from enter to exit! you guys is the best service staff ever
Google+ Review
- March 21, 2017
Left by Daniel J.
Young kang at downtown LA Benz service dept. is honest and very kind. He always makes me feel pleasant. Never disappointed !!
Google+ Review
- March 20, 2017
Outstanding service! Barry Murphy was my service Manager. Not only is he very knowledgeable, but personable and has a great bedside manner as well! I am a happy camper!
Google+ Review
- March 20, 2017
I've been a customer for over five years and the service here is without equal. Frank Phillips is extremely dedicated to getting the job done quickly and efficiently, he respects the customer's time and he is very responsive to any concerns.
Google+ Review
- March 20, 2017
I had bought my Mercedes from Raj Sood a number of years ago. When it came time to change and get a new one without any hesitation I went back to him. Raj Sood is personable and gives you excellent service. Thank you Raj for making the purchasing process so easy.Amita Molloy
Google+ Review
- March 20, 2017
I purchased a ML350 two years ago and it is one of the best decisions, regarding an automobile, that I have made; another good decision was made when I brought my car into Downtown LA Motors Mercedes Benz. My positive experience begins with greeters, Walter or Jacques; both have always approached...
Google+ Review
- March 20, 2017
I had very fine service by Mr. Young Kang
Google+ Review
- March 20, 2017
Ivan Velasco
Yelp Review
- March 20, 2017
I have two Mercedes, 2008 S550 and 2013 SL 550, and have been a customer here since 2012. My service manager, Young Kang, has met my expectation all the time. He is quick, responsive and caring. I am looking for my third Mercedes Benz now.
Google+ Review
- March 19, 2017
Habib Amla was excellant svc rep would recomended and have to a dear friend looking to buy
Google+ Review
- March 18, 2017
Google+ Review
- March 17, 2017
My experience for the service A was great, on time and courteous. Thank you, Frank Phillips for keeping your promise!
Google+ Review
- March 16, 2017
Google+ Review
- March 16, 2017
Yelp Review
- March 15, 2017
CRAP CUSTOMER SERVICE BY MANAGER Was super excited for the hubby to be coming home with something "family friendly" until manager Alex O. killed the deal with horrific customer service. We had a set deal for an S550 and today was the day we were supposed to pick up the car when we noticed a HUGE 8...
Yelp Review
- March 15, 2017
Worst service ever. Long story short, they did a bait and switch on a used car sale. When I called them out on it, the manager said "I don't need your sale, go to another Mercedes dealership" .....this is one of the worst sales experiences I ever had in my life.
Google+ Review
- March 14, 2017
best place ever ! i seen melissa benoist on the set of #supergirl over there ! and i acted in one of the shots ! it was a great experience ! the place was a heaven for me!
Google+ Review
- March 13, 2017
Ivan Velasco has "excellent customer serivice". From our first initial interaction to the last when I picked up my car.
Google+ Review
- March 13, 2017
Erik Dorsey is a great professional and always goes above and beyond the call of duty. I can always count on him to explain and discuss my vehicle's issues and he will always find the. Ofrece alternative to suit my needs. To be honest, he is the main reason for me to use DTLA Motors for my car...
Google+ Review
- March 13, 2017
Left by Yoojin S.
Service Leader Frank Phillips: Outstanding Service
- March 13, 2017
Frank Phillips Lead Service Advisor at DTLA Mercedes Benz provides outstanding customer service. He is always current on the needs of my vehicle and he listens to my concerns. He makes sure that when I leave the facility I am satisfied with the service I have received.
Yelp Review
- March 11, 2017
Let me start by saying that Barry Murphy, service manager, was wonderful. The rest of my experience was awful. Came about two weeks ago to order a new key for my car, as when I bought it (used) it came only with one. Came on a friday afternoon, had to wait 45 minutes being passed from person to...
Yelp Review
- March 11, 2017
This place is fantastic! Octavio Inofuentes has no equal in service. I highly recommend him---he walked me through all the steps making sure I was happy with my vehicle. Everyone I met here was equally pleasant and helpful with all my needs. This was an enjoyable experience (not the typical drudgery...
Lisa A. Replied: Thanks Luis! We're happy to hear that you had a great experience with Octavio, and that he made sure that you were so well accommodated throughout your car buying experience. It's wonderful to know that you were well acquainted with your new car, and we hope you're enjoying it! Regards,Downtown LA Motors
Google+ Review
- March 10, 2017
The people are really nice here, I got my first lease through their graduate program, Oscar was supper helpful through the process as I shopped around. I love my car and the service I continue to receive, I take my car for a free wash at least once a week and they have popcorn for us while we wait ^_^
Google+ Review
- March 10, 2017
Frank Phillips was helpful, informative and proffessional as my representative. Always a great experience a DTLA Mercedes.
Google+ Review
- March 10, 2017
Great experience , Arto was very kind and help us to get a nice 2017 C300 . 5 stars
Google+ Review
- March 10, 2017
Left by Jose L.
It was a nice ecsperince everybody was helpful
Google+ Review
- March 10, 2017
I just got my new 2017 E class from Downtown Menceds-Benz LA MOTORs. I am so happy with my car and I would definitly recommend my car dealer Franklin Abedin to you, he is so nice, and I believe he is the best in the place. I got the best deal from this guy. Anyway, it was great experience!
Google+ Review
- March 10, 2017
Google+ Review
- March 10, 2017
Google+ Review
- March 10, 2017
Yelp Review
- March 09, 2017
Thanks to Service Advisor Juan Antonio Kim I rate my DTLA Mercedes Benz experience 5 stars and would highly recommend this company to anyone who wants the type of service an MBZ owner deserves.
Lisa A. Replied: Thanks Ralph! We're happy to hear that you had a great experience with Juan, and that you were so well accommodated throughout your service experience. We appreciate your recommendation and hope to work with you again in the future.Regards,Downtown LA Motors
Yelp Review
- March 08, 2017
I love this dealership. I go to get my car serviced and just used them yesterday to replace a tire. You can tell they really pride themselves on customer service. My Service Advisor Jerry D was awesome too! Took good care of me
Yelp Review
- March 08, 2017
The service people are certainly polite and respectful and check you in quickly. However, once you've checked in you never hear from them again. I have taken my car here three times and every time I have to beg to know the status of my car and beg for a ride to get there before they close. If you...
Yelp Review
- March 07, 2017
Barry Murphy is always super helpful and extremely knowledgeable. He's helped me many times with all my servicing needs. Cheers Barry and DTLA Motor Mercedes Benz!
Lisa A. Replied: Thanks for the 5-star rating, Pablo! We're happy to hear that Barry was so helpful and accommodating, and made sure you had a pleasant experience from start to finish. It's wonderful to know that you were well informed, and felt confident with the customer care that you received. We appreciate your business and hope to work with you again in the future.Regards,Downtown LA Motors
Yelp Review
- March 07, 2017
Michael Jhun was such a huge help! After having a terrible experience at Mercedes Beverly Hills, I came in to see Michael and the way I was treated was so much different than my experience at BH. Michael was polite, accommodating, and went above and beyond to get me in my dream car!
Yelp Review
- March 06, 2017
Purchased a 2017 GLA250 from Lalit Hemrajani whom provide a great personal service. I love this car
Yelp Review
- March 06, 2017
DTLA mortos has a excellent service!specially thank you young Kang, service manager!they are so kind and nice
Yelp Review
- March 05, 2017
I've been a customer for over 5 years now, and Young Kang continues to deliver excellent service. Highly recommended as a service advisor.
Yelp Review
- March 04, 2017
My entire perception of the Mercedes brand went to sh*t because of the employees here. Worst customer service I've ever experienced.
Yelp Review
- March 03, 2017
Eff these A holes. I was looking at a car and some jack hole over the load speaker said "guy in green shirt and moustache, security is filming".
Tim E. Replied: In order to protect the customers vehicles that are entrusted to us and the dealership we have a security company monitor the dealership after closing hours. I apologize if the company was abrupt, but please understand it is a necessary precaution.
Yelp Review
- March 03, 2017
Here's what Yelp tried to censor:Removed Content:This would probably be a fine dealership if they didn't call you with their scam to try and get you to consider selling your car that's perfectly good just to buy a newer model. The latest scam is telling you they have clients interested in your...
Google+ Review
- March 03, 2017
Left by Nam S.
Google+ Review
- March 03, 2017
I like it thank you Barry Murphy keep it up a good job
Google+ Review
- March 03, 2017
Better service than Rusnak Arcadia.
Google+ Review
- March 03, 2017
Yo, best service ever. Went in to get my front license bracket installed, I had the bracket so the labor and bolts would end up costing about 50 bucks. When it was done, they gave a free car wash, multipoint check, and tire pressure adjustment. There was popcorn and drinks there FOC. Best part was...
Google+ Review
- March 03, 2017
I had the opportunity to have a scheduled maintenance service on my GLK 350. Charles (Erik) Dorsey oversaw the process of the service required. I must say I received excellent service. I chose to wait for my car, and was pleasantly surprised at the prompt timeframe before my keys were handed back me...
Google+ Review
- March 03, 2017
The quality & service was excellent. The employees who attended you make it feel like home. Ivan Velasquez is a professional & excellent person.
Google+ Review
- March 03, 2017
Jerry Dilanchiyan is the best when it come to getting your car service he make sure your not there all day and that the repairs to your vehicle is done in a timely manner ..thanks Jerry
Google+ Review
- March 03, 2017
It was my first time buying a car and I totally had no idea about all the procedures. Ayman Zahran was helping me go through all of these things. Thanks Ayman
Google+ Review
- March 03, 2017
I appreciate Juan Kim his services is excellence and very friendly knowledgeable of the cars.
Yelp Review
- March 01, 2017
Always a pleasure to do business with a Mercedes Benz Dealer with a staff that actually cares about its clients and there vehicles. I could go on and on naming everyone from Barry Murphy my service advisor to the Parts manager to the guy who just parked my car. The list is just too long. Everyone...
Google+ Review
- February 24, 2017
Google+ Review
- February 24, 2017
Google+ Review
- February 24, 2017
Left by Connie H.
Juan A. Kim, He is very good service advisor.
Google+ Review
- February 24, 2017
Omar Mohamed was referred to me by a friend. It had been almost 20 years since I last bought a vehicle and so much has changed in the car buying experience. Omar was kind, professional, and truly helped me with purchasing the right car for my lifestyle and needs. I do a fair amount of driving for my...
Google+ Review
- February 24, 2017
Left by Norman J.
Frank Phillips, my service representative was extremely helpful in providing me with information regarding the car's availability, loaner car, and explain the charges in a concise manner. He is exceptional in the practices, policies of Mercedes Benz and with that type of knowledge and experience...
Google+ Review
- February 24, 2017
i have never been treated Cordially and welcome in others Cars Dealers Before I was looking for a Comercial cargo van I never thought that I was going home with a new Mercedes Benz Cargo Van. I like the van right away the price, space , the comfort . The ride is Awesome feels like a Sedan Seller...
Google+ Review
- February 24, 2017
Tino Eyvasian at downtown LA Mercedes has always been professional and thorough and I never feel like I am being handled or sold anything I don't need which is much appreciated. Best service advisor I have dealt with yet!!
Buying a new car
- February 18, 2017
Kwang Byon is very nice and kind to buy a car.. In future I am going to refer to my friends..
Yelp Review
- February 18, 2017
Mason Cheung is the best! I just bought a car with him today and he was extremely nice. Even though it was raining a lot he showed me the cars on the roof floor. I got the paperwork done really fast and im really sitisfied with my purshased, i got an amazing car with a really good price!
Maintenance of my GL
- February 17, 2017
Frank Phillips of Downtown LA Motors (Mercedes Benz) in the maintenance department is a rock star and has always taken care of my vehicle and me.
Yelp Review
- February 17, 2017
DTLA Motors has been taking care of my car and me with great personal service since I bought my current car with them. They assign you the same rep each time. Young Kang is my rep.My family has bought multiple cars from this dealer since 1970. It's good to know they are keeping up their great...
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
I had a no hassle experience at down town Mercedes the staff lead by Charles Eric Dorsey was excellent. They really make you feel welcome and the service was super quick. This is the type of customer service that I look forward to seeing and having. Thanks again. Sincerely Bernard Franklin
Google+ Review
- February 17, 2017
Charles Dorsey was a great person to work with explained my situation to me in great lengths and helped me make the right decision regarding my car.He's now my go to man at Downtown MBZ
Yelp Review
- February 16, 2017
Amazing service by Jerry Dilanchiyan. I keep coming back to Jerry for any issues I experience with all of my Mercedes. He is by far the most helpful serviceman. He goes over everything my vehicle would need and does not try to rip me off by tagging on other services. He is very professional and its...
Yelp Review
- February 15, 2017
Downtown LA Motors is great! For the past few years I have been a customer at the Beverly Hills Mercedes Benz dealership for my service needs, but after poor customer service and higher prices I switches to Downtown LA Motors. Their service staff was all extremely helpful and friendly. Frank...
Google+ Review
- February 14, 2017
Amazing
Yelp Review
- February 14, 2017
Tino is one of the most attentive and thorough service professionals I've ever worked with. Superior in his client interactions and always a pleasant interaction. He genuinely enjoys what he does and it permeates every time I interact with him!
Yelp Review
- February 14, 2017
David Khachatryan was very knowledgable and was very curtious. He has always been a pleasure to work with. He tries to help as much as possible. I would recommend him to anybody
Yelp Review
- February 13, 2017
Work while you wait. Wifi, coffee, donuts, and the news on tv. What a great environment! Thank you Frank Phillips!
Yelp Review
- February 13, 2017
Alex Hovasapyan of DTLA Mercedes Benz was my salesperson, and he was Amazing! Outstanding customer service all the way, and he knows everything about Mercedes Benz. This is my first Mercedes Benz and he truly made the process painless and fun. The entire team at DTLA Mercedes Benz is top-notch....
Yelp Review
- February 12, 2017
Love this place! I'm a recent grad and I was looking for my first car, super terrified about it all. I came here and Oscar Alvarez helped me through everything! He was really helpful and informative. I went to other dealerships and none were close to as helpful or nice as he was. I would recommend...
Yelp Review
- February 12, 2017
I brought in my Mercedes GL450 for an air suspension issue and Our service advisor Ivan Velasco was friendly, extremely helpful and informative. He had my vehicle fixed very quick.
Lisa A. Replied: Thank you for your very kind review on your experience with Ivan Velasco. We were very happy to help you with your GL450. We look forward to seeing you again when your vehicle is ready for its next service.Sincerely, Downtown LA Motors
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Very satisfied with services
Google+ Review
- February 10, 2017
Amazing
Google+ Review
- February 10, 2017
Left by Mia W.
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Always been a good experience to visit DTLA Motors. Young Kang is a great Service Advisor and goes the extra mile to assist and answer all my questions. THANKS.
Google+ Review
- February 10, 2017
Fast and very kindness service by Young Kang. Thank You so mush.
Google+ Review
- February 10, 2017
Jerry Dilanchiyan provides great services and very responsive.
Google+ Review
- February 10, 2017
He was working hard and very kindly.
Google+ Review
- February 10, 2017
Service department took a long time and left water spots on the car after it was done.
Google+ Review
- February 10, 2017
Good deals and services for mercedesbenz, Nissan
Google+ Review
- February 10, 2017
Great service Young Kang
Google+ Review
- February 10, 2017
Outstanding process in every way!
Google+ Review
- February 10, 2017
Great Store to buy car !
Google+ Review
- February 10, 2017
Left by Kenny P.
Very good all the time
Google+ Review
- February 10, 2017
Alex Byon is a Fleet Manager in Downtown LA Motors and he is the best person I have ever met. I just purchased a new 2017 C43 Coupe in pearl white color from him and I am so happy everyday because of him! You should visit there and talk to him if you are interested in getting a gorgeous car and you...
Google+ Review
- February 10, 2017
When you are here, look for Ola Amosun.He will take care of you ever step of the car buying experience. It has been pure pleasure not one, but this is our second car and we are sure we will see him again for our next car.I don't give review because it takes my time, but Ola definitely earned this...
Google+ Review
- February 10, 2017
My service manager Ivan Velasco was the most professional business like person. Our car was served and we were out in no time. He greeted my husband and I very sincerely. Listened to our needs and saw to it that his service department took good care of our car needs. We were out in no time! ...
Google+ Review
- February 10, 2017
We went in there today to buy a car and no one came out to help. I walked around the showroom and no one asked if I needed help. I walked over to a salesman and asked about a $100k car. I asked if he was helping any one. He said he was on his break. Yall lost a sale today. Dont judge a book by its...
Google+ Review
- February 10, 2017
Had an unexpected car problem, Frank handled the setup for repair and extended use of a loan car. Made a stressful situaion very easy to deal with and completely resolve with my insurance company.Thanks Frank.Robert James
Google+ Review
- February 10, 2017
Make sure you ask for Juan Antonio Kim as your service advisor. He's a straight shooter and will make sure you get the repairs and services you NEED. He used to be a tech so he's extremely knowledgeable and won't try to pull a bag over your head.
Google+ Review
- February 10, 2017
Henry Villarreal, made buying a vehicle so easy. Excellent service! Thanks
Google+ Review
- February 10, 2017
Tino Eynazian! Thank you for your work to keep my ride on good shape.
Google+ Review
- February 10, 2017
What had a great experience in Downtown LA Motors Erik Dorsey took care of me very well.
Google+ Review
- February 10, 2017
Left by Sharla C.
I am a regular customer of Downtown L.A. Motors. I have had my cars serviced there for over 8 years. I can depend on them for outstanding service and my service advisor, Barry Murphy makes sure that I am happy with any work completed.A great team in the service dept.Sincerely,SJC
Yelp Review
- February 09, 2017
Superior service by Jerry Dilanchiyan from Downtown LA Morors!I have had multiple Mercedes Benz cars and dealt with different advisors each time and spoken to numerous others, but no one did such a great job at respecting ones time. He was fast and he was professional, courteous and a pleasure to...
Yelp Review
- February 04, 2017
I leased a vehicle here 3 years ago and was trying to return it today. I even called a week prior to make an appointment. The women I spoke to informed me that no appointment was required. When I drove in today, the first gentleman I encountered said, "That woman has no idea what she's talking...
Yelp Review
- February 03, 2017
Amazing folks at DTLA Mercedes Benz. The buying process was actually fun thanks to Alex Hovasapyan. Love my new 2017 E43 AMG. The service team is awesome too. David Khachatryan took excellent care of me and my car. Wow, what a great team! Thanks to all of you for making my Mercedes Benz experience...
Yelp Review
- February 02, 2017
Jerry Dilanchiyan helped me during my service visit. He's very nice and super fastl!
Yelp Review
- February 02, 2017
I had to bring my car in due to an issue with my tires. Ivan Velasco was an excellent Service Rep. He was compassionate and understanding during a time that was already very stressful for me. He was knowledgeable and did everything in his power to ensure that my car was taken care of. The dealership...
Yelp Review
- February 02, 2017
I stopped by from out of town with my E class. I had a battery light on. They went out of their way to address every issue. Fast, friendly. WoW! Thank you
Great service from the pro
- February 01, 2017
Leo Liu helped me getting my warranty service and had a great experience. If you need service, go see Leo!
Yelp Review
- January 31, 2017
Exterior = 5/5: Amazing looking facility. Interior = 5/5: Double my statement on amazing. Very clean with a whole lot of cars to pick from. Free popcorn, water, and coffee while you wait. Lots of sitting area tooService = 5/5: Worked with Nick Veladat. Top knotch, very fast and he really works to...
Yelp Review
- January 30, 2017
I went in here planning on buying a new GLC AMG 300, so made an appointment with Rafael Gonzalez, the internet sales manager. This was his response:From: Rafael Gonzalez Sent: Sunday, January 15, 2017 8:36 AMTo: Subject: I got your emailAre you available today for a test drive? Would you like for me...
Yelp Review
- January 29, 2017
This is the best Benz dealership in the LA area hands down. Service was great and the place is huge. It was a pleasure working with Art Magsayo and he made it easy to switch over from BMW. Javier from the finance team was also really helpful answering all my questions.
Lisa A. Replied: Kevin, thank you for your time and feedback on your purchase experience with Arthur Magsayo. We are so happy to hear that the very best new car buying experience you have ever had was with us! We look forward to seeing you again when your vehicle is ready for its first service. Enjoy your new car!Regards, Downtown LA Motors
Certified used purchase
- January 27, 2017
Art Magsayo was amazing. He was able to get my financing approved over the phone and had everything ready for me when I arrived for my appointment. Was by far the easiest vehicle purchase I have ever experienced. They even offe free car washes!!!
Yelp Review
- January 27, 2017
I've bought Mercedes for over 40 years. I just bought a new ML from Manchun Cheung, and it was the easiest transaction I've ever had. A really great experience!
Lisa A. Replied: We are thrilled to hear that we made the purchase of your new ML easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Manchun Cheung is certainly a favorite around here, so it is no surprise that you had a great experience working with him. Sincerely, Downtown LA Motors
Yelp Review
- January 26, 2017
The serviec adviser, Juan Kim always takes good care of my car.He explains very details to me understand what the problem is.I trust the dealer very much.
Yelp Review
- January 26, 2017
Easy in and out! Courteous and professional staffs and friendly environment. Had my MB dropped off for trouble shooting for a few days and unfortunately they could not find the issue since it works as it is supposed to.No hassle for a car loaner and prompt for service updates.My service advisor...
Lisa A. Replied: Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again.Sincerely, Downtown LA Motors
Google+ Review
- January 20, 2017
We are completely satisfied with the experience of purchasing our new car at Downtown LA Motors Mercedes Benz. Mr. Franklin Abedin was an amazing sales person who helped us so nicely and fulfilled our expectations. Definitively I recommend this dealer to buy a car!!
Yelp Review
- January 19, 2017
If you drive a Mercedes, this is the place to take it for service. Barry Murphy always takes care of me and my car when I come in. He's professional, kind and personable, and always wants to make sure I'm satisfied with the work done on my car. The whole staff here are always top notch in terms of...
Yelp Review
- January 19, 2017
Downtown LA Mercedes Benz is The BEST Benz Dealer in Town! Their Service Dept., especially Service Advisors Tino and Barry, are The Reason I will be a Repeat Customer over and over again! 5 Stars!
Yelp Review
- January 18, 2017
Brought my car in to the dealer for Service. Worked with Jerry Dilanchiyan. My advisor is amazing he took care of everything. Car was in perfect shape, clean, and service was completed at no charge. Will go back again.
Yelp Review
- January 17, 2017
DTLA Motors is the ONLY place I will take my benz - because it is an amazing dealership and because of Eric who always takes care of me. I am very protective of my car so I want to make sure it is always in good hands. Not only did DTLA Motors take care of my car -- they make sure to be quick and...
Yelp Review
- January 16, 2017
Jerry Dilanchiyan in Service was amazing and helpful. I would recommend above any other. Top service for a top company.
Lisa A. Replied: Thank you for your time and for your great 5-star review. We are delighted to hear that Jerry Dilanchiyan provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!Sincerely, Downtown LA Motors
Google+ Review
- January 14, 2017
Worse service ever.....!
Response from the owner Replied: Hello Mr. Jaimes,Sorry to hear you were not satisfied. Please give me a call if I can help.Yours truly,Neal GoldmanFixed Operations DirectorDowntown LA Motors Group
Yelp Review
- January 14, 2017
I LUV this place (especially since they renovated everything)!! the one in BH better shape up cuz this place is super nice!!
Lisa A. Replied: Thank you for the great 5-star review. We look forward to seeing you in the future. Regards, Downtown LA Motors
Yelp Review
- January 13, 2017
Young Kang has been my service advisor for the last several years. Young & DTLA Mercedes have serviced my Mercedes and my experience each time has been great! Young is extremely knowledgeable, friendly and responsive. Can't recommend Young and DTLA Motors enough!
Lisa A. Replied: Thank you for your time and for your loyalty to Downtown LA Motors over the years. We are delighted to hear that Young Kang provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!Sincerely, Downtown LA Motors
Yelp Review
- January 12, 2017
Let me start by saying I HATE CAR DEALERSHIPS and I don't enjoy going to service centers.I was having issues with my tires so went into Downtown LA Motors of Mercedes Benz. Wasn't expecting much but they have exceeded my expectations and I was very pleased with their services. My service guy Fredi...
Yelp Review
- January 12, 2017
Outstanding service here!!! I live in the westside and was working DTLA yesterday when I hit a huge pothole half a block from work. My rear tire was destroyed. I knew something was wrong but was just going to drive it back home at the end of the day when the valet said do you know you have a big...
Yelp Review
- January 12, 2017
Outstanding service on my new car which had a defective part. They really saved the day for me and completely WOWed us with the level of attention to detail.
Yelp Review
- January 11, 2017
This review is based on the great customer service I got from Ivan Velasco last Friday the 6th. I accidentally hit a pothole and damaged a tire on my brand new C300. Ivan explained me the options I had and never tried to rush me or upsell anything I didn't need like many other places. Thumbs up to...
Yelp Review
- January 10, 2017
I am very pleased with this dealership, and with the Service department. I had dealt with other MB dealership that were pleasing, but this one is superior. I am very happy to be a customer.My regular service advisor is Jerry, who is top notch. He "gets it" - starting with getting the details of...
Yelp Review
- January 10, 2017
Great service with personal attention by service adviser JERRY DILANCHIYAN whom took my C-300 car in immediately when I had engine problems and arranged promptly for a loaner car. He kept me informed of the engine repair progress and insured the car repair is completed perfectly as fast as...
Google+ Review
- January 10, 2017
Google+ Review
- January 10, 2017
Left by Allen W.
Google+ Review
- January 10, 2017
Good communication and service.
Google+ Review
- January 10, 2017
Excellent service, with Jerry.
Google+ Review
- January 10, 2017
Great service.
Google+ Review
- January 10, 2017
Worse service ever.....!
Response from the owner Replied: Hello Mr. Jaimes,Sorry to hear you were not satisfied. Please give me a call if I can help.Yours truly,Neal GoldmanFixed Operations DirectorDowntown LA Motors Group
Google+ Review
- January 10, 2017
Good!!!
Google+ Review
- January 10, 2017
Google+ Review
- January 10, 2017
Google+ Review
- January 10, 2017
My Saleman was Habib Amla and he was excellent. My experience here was smooth and effortless. Everything was done exactly like my Saleman said it would be done which provided me with a very efficient buying experience. I appreciate the whole team at Downtown LA Motors Mercedes-Benz.
Google+ Review
- January 10, 2017
Downtown mercedes is the best experience that I have by going to a car dealer, I send and internet request for pricing and Lalit Hemrajani got in contact right away, he is the guy to go to, no he will give you straight answers and the best price he can work and on the financial team Gary Krboyan...
Google+ Review
- January 10, 2017
Kim, Kevin assisted me with my car. I love my car. He is awesome.
Google+ Review
- January 10, 2017
Jaz Ji was the salesman that helped us. We only go to Jaz for all our vehicles because he is absolutely the best of the best. He makes sure we are truly taken care of and completely satisfied with our purchase. Our whole family has been a repeat customer with Jaz for around 12 vehicles now. Need...
Google+ Review
- January 10, 2017
My experience with DTLA Motors wad vety good...the service was excellent & my service representative Young Kang wad very helpful in making sure that I wad kept informed & notified of everything going on eith my vehicle...I would not hestitate to recommend or do business with these guys agin..I am...
Google+ Review
- January 10, 2017
Excellent Service Department. This is the second time that DTLA Mercedes has serviced our cars. When Beverly Hills Mercedes refused to provide a loaner car while our 2015 GLK was in for routine service (a full day), I called DTLA Mercedes and they agreed to provide a loaner car. I was able to get to...
Google+ Review
- January 10, 2017
HENRY VILLAREAL ...EXCELLENT!!!!! GREAT PERSON GREAT EXPERIENCE GREAT CUSTOMER SERVICE.
Google+ Review
- January 10, 2017
Omar is the best - when you need a new car - go see him!!
Google+ Review
- January 10, 2017
This dealership refused to do a patch job on a tire with a nail in it. Tried to sell me a new tire. I got it patched down the street at Castillo's for $10. Silly business practice to make a few extra dollars.
Google+ Review
- January 10, 2017
Thank you Juan Kim, Excellent sevice!
Google+ Review
- January 10, 2017
Good Job..!
Google+ Review
- January 10, 2017
A really great Service Department, super professional and courteous. I was really impressed by the level of professionalism displayed by David Khachatryan. He kept a smile on his face while helping me into an awesome courtesy vehicle. So here's my special thanks to: Frank Phillips, Antonio, Yuri,...
Response from the owner Replied: Thanks for the kind words. We are here for you.Neal GoldmanFixed Operations DirectorDowntown LA Motors
Google+ Review
- January 10, 2017
Took car there because it just shut off while in reverse. They looked at it for 2 hours, which is $360. In the end, recommended that I replace the key and ignition computer which would be around $2,500, but weren't sure that would work.Had it towed to another mechanic and he fixed it in 20 minutes...
Google+ Review
- January 10, 2017
Dismal service even though I've been a loyal customer for many years and have gotten 8 cars from them. My car is a year old this month and tire malfunctioned and almost blew out on the freeway. They tell me I need 4 new tires and alignment on my new car... never before had this happened to me on a...
Google+ Review
- January 10, 2017
Thanks Jerry, the service experience at your dealership was outstanding as usual. Whenever I am asked who's the best Mercedes-Benz dealership in town, I always say Downtown LA Motors. Guys keep up the excellent work.
Response from the owner Replied: Thank you for the endorsement! I will pass your review on to Jerry...Neal GoldmanService Director
Google+ Review
- January 10, 2017
Juan Kim is very pleasant and knowledgeable.He explained in detail about the repair of my vehicle. I will recommend Downtown LA Motors to all my friends. Great job by Juan Kim!
Google+ Review
- January 10, 2017
We recently bought our new MB from MB Downtown L.A. Our first encounter with service department was with Frank Phillips. Inspite of a short notice for service,Mr.Phillips accommodated us and arranged for our needs to be met in a timely and professional manner. We definitely will be using MB...
Google+ Review
- January 10, 2017
We are completely satisfied with the experience of purchasing our new car at Downtown LA Motors Mercedes Benz. Mr. Franklin Abedin was an amazing sales person who helped us so nicely and fulfilled our expectations. Definitively I recommend this dealer to buy a car!!
Google+ Review
- January 10, 2017
I've Been Bringing my 2013 E350 Sport Sedan into DTLAMB Since i bought it.Eric Dorsey, My Service Advisor ALWAYS Takes Great Care in the way he treats his customers. i always get out in a timely fashion ,and if i need a loaner or any advice he his on top of it.i would rate his job skills as a...
Google+ Review
- January 10, 2017
Left by Deborah W.
Erik Dorsey, my service representative, is the consummate customer service professional. Mr. Dorsey is immediately responsive, informative, helpful and pleasant to work with. He is an asset to the DTLA Mercedes-Benz family!
Google+ Review
- January 10, 2017
There's only one way to describe Downtown LA Motors' Excellent'. Downtown LA motors service advisor works with high energy and respect , knows his products , love the people, great employee and well-trained Service advisors Charles Dorsey .Thanks We know how much you care.Rasool AliRA
Response from the owner Replied: Hi Rasool,Thanks for the kind words regarding Charles Dorsey's service. We appreciate you a great deal, as well as Charles and the job that he does.By the way, did you intend to leave a one star review? One is the lowest, and five is the highest... your words seem to indicate that you were happy and satisfied.If for any reason you were not completely satisfied, please give me a call. Neal GoldmanService Director213-210-7209
Google+ Review
- January 10, 2017
Thanks so much Downtown Los Angeles Motors Juan Kim is the best, I really appreciate the time and effort you went above and beyond for me in the service department
Google+ Review
- January 10, 2017
Alex H. was perfect! No haggling and time wasting. I received exactly what I wanted, model and price wise!
Yelp Review
- January 09, 2017
When I first leased this purchase I was extremely happy. I turned in a different car and upgraded from my previous car which was financed through Chase. They agreed to pay off my old lease and the stated amount is in my contract. However, I got a call from Chase that my old car was not paid off....
Excellent service
- January 07, 2017
Excellent attention, friendly, prompt response willing to help.
Yelp Review
- January 03, 2017
Just got my GLK serviced by Jerry. Very friendly and accommodating. Highly recommend servicing with him.
Lisa A. Replied: On behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend Jerry Dilanchiyan to others and look forward to an opportunity to serve you again. Regards, Downtown LA Motors
Yelp Review
- January 02, 2017
Barry Murphy is a very professional and courteous Service Advisor. I wish him luck.
Yelp Review
- December 29, 2016
I have been taking my car(s) for service to Downtown LA Mercedes Benz for a long time as I was working in the area... but even when I was no longer working in downtown LA, I still chose their service department and my amazing and trusted service advisor Tino Eyvazian (who by the way always diagnoses...
Yelp Review
- December 28, 2016
The Service Department at Downtown LA Motors Mercedes Benz is truly the BEST!My Service Adviser is Barry Murphy and he is the epitome of professionalism. I've worked with Barry for many years having owned 4 Mercedes since 2002 and no matter which dealership I purchase my car I ALWAYS return to Barry...
Yelp Review
- December 27, 2016
I had a great experience buying my car at this place. Jeffrey has offered an outstanding customer service and very enthusiastic working ethic that help my car buying experience a very pleasant and easy one. I would suggest this place to every automobile consumer, you are making a good decision. I...
Yelp Review
- December 27, 2016
1000% best sales representative Habib. Thanks for the many years. Dtla motors MB has the best dealership hands down and history. The service department very professional, resourceful,and helpful. They know what they are talking about. Frank, Barry, Jerry, and Tino are top picks for service. Thanks...
Yelp Review
- December 25, 2016
Just bought my youngest daughter C280 for a Christmas and had service at Downtown Mercedes and they were awesome. I have also had service done for my other Benz in the past and it was so very convenient and easy, I love this place. There was no pressure to do other things I didn't need to have done...
Yelp Review
- December 25, 2016
I've been in for service twice thus far and I must say that Frank Phillips is amazing! You know that you are leaving your car in good hands when you leave it with Frank. Very professional and excellent with status updates.
Yelp Review
- December 22, 2016
I have stopped by this location a few times already and so far, it has been great.The advisors there have been very helpful and responsive. This location is also convenient and close to the 110 and 10 freeways. It's not hard to find even though it is in downtown l.a. Look for Ivan Velasco if you...
Yelp Review
- December 22, 2016
Stephen Green was an angel for me this holiday season, god sent! He was able to provide the most smoothest process with my lease! I have leased many vehicles and always seem to be a difficult case but Stephen made it happen! He was courteous, gentle, and knowledgeable.He deserves a raise! Thank you...
Yelp Review
- December 22, 2016
Amazing service by Ivan Velazco. I walked in for my Series A service. They all seemed very busy due to it was already 5:15p but Ivan took real good care of me and made me feel like at home. I purchased my car from Mercedez of Brooklyn NY and I felt that this one in downtown LA is super super good....
Yelp Review
- December 21, 2016
Happy client downtown Mercedes, Jerry my service representative is one of the best. I always get a first class service, thank you
Yelp Review
- December 16, 2016
My family recently purchased a 2017 C300 coupe and E300 sedan from Martin Vardanian. Martin was a great help, patient with all of our requests, and got us a deal that we were very satisfied with. We did run into a few hiccups with the finance department, but the team was very quick to fix any issues...
Yelp Review
- December 15, 2016
Rafael Gonzales is the guy you need and want. Literally walked into the dealer and finalized my deal with a drive away, note that I came from overseas and he handled everything with utmost professionalism via email and kept me updated with self made videos to the point that I met him in person. Need...
Yelp Review
- December 15, 2016
Had an awesome experience and Iman sold me a beautiful 2017 white cla250. Thanks Benz...
Yelp Review
- December 15, 2016
The routine service of my 250CLA was taken care of with DTLA Mercedes Motors, Mr Barry Murphy was very diligent, courteous n very professional in handling my service needs, all in timely n very satisfactory manner. I would highly recommend him to some of my friends who also own the Mercedes brand.
Yelp Review
- December 14, 2016
I ended up purchasing my Mercedes at the end of my lease term and Clair Skinner was the salesperson that helped me with it. She got me an incredible rate and she made it so easy for me! Claire was so friendly and easy to communicate with by text and email. For my next Mercedes, I will definitely go...
Yelp Review
- December 14, 2016
My service adviser is Young Kang~ He is great service advisor. I made a service schedule ahead. When I arrived dealer, Young Kang arranged my loaner car already even though I did not requested ahead. That saved my time so much and he followed up my car status promptly. Look for him when you need...
Lisa A. Replied: Regina, thank you for taking the time to share your experience. We are pleased to know that Young Kang has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.Regards, Downtown LA Motors
Yelp Review
- December 14, 2016
My sister got a great deal on a Mercedes in this dealer. My mom was looking for a new car and came here again. William helped us and was 100% understandable about our budget and worked with us with her trade in. She got a fabulous Mercedes and overall I highly recommended them.
Lisa A. Replied: Thank you for your time and feedback. We are delighted to hear that William was able to work with you to get exactly what you wanted! Congratulations on being a new Mercedes owner!Regards, Downtown LA Motors
Yelp Review
- December 13, 2016
Omar, thank you again for a great deal, great service...Leasing another Mercedes GLS couldn't be any easier!And thank you Jerry Dilanchiyan, the both of you guys makes DTLA Mercedes a pleasure to do business with.
Yelp Review
- December 13, 2016
The service is awesome here! Although I have not purchased my car from here they have been super helpful everytime my car needs some attention. Jerry Dilanchiyan the service advisor is the reason I am writing this review. He is super freindly yet professional.
Yelp Review
- December 13, 2016
Had a great experience at this dealership. Everyone I came across during the lease of my vehicle was very helpful. I didn't dread one minute of the process. Professionalism all the way!!!
Yelp Review
- December 12, 2016
I went back to this dealership to trade in my GLK 350 for the GLE. After doing my research online very and requesting for more information, I received an immediate reply, and in just a few hours, in the morning, I had an appointment to meet with Rafael Gonzalez from internet sales. He had already...
Yelp Review
- December 12, 2016
Ivan Velasco in the service department is an extremely outstanding worker. I urge you to contact Ivan Velasco when your vehicle needs to be service. I was impressed with the serviceI received. Gracias Ivan!!
Yelp Review
- December 12, 2016
I bought my 2014 e350 sport sedan (certified) at Beverly Hills Mercedes, but they treated me badly when I called them to schedule my first service, so I went to Downtown MB and was welcomed by Jerry Dilanchyan, a service advisor who took good care of me. He gave me a c300 loaner with 15 miles on it....
Google+ Review
- December 10, 2016
Google+ Review
- December 10, 2016
Speechless!
Google+ Review
- December 10, 2016
Juan Kim, service dept. is the best. He really strive to help his customers as much as possible with smile. thank you so much Juan Kim.
Google+ Review
- December 10, 2016
Everything turn out great slam always does a great job with my car and thank u Charles Dorsey
Yelp Review
- December 09, 2016
DTLA Mercedes Benz is my favorite place to bring my car for service Tino Eyvasian is an excellent service advisor he always has great attitude he keeps me on in formed of the service progress. His very professional. I am very satisfied bringing my car for service to DTLA motors.
Yelp Review
- December 08, 2016
Had an absolutely dismal experience with Customer Service here (and MB Financial) during my lease-end vehicle return. This is my second, but last time leasing with them. The problem? Terrible customer service. Mercedes Benz changed the policy on their car returns in October 2016. My lease was ending...
Yelp Review
- December 04, 2016
Young Kang for the win! Had to bring in a used Strider for some weird repair and I'm in a pair of Target shorts and a hoodie with a torn pocket. I'm not that typical type of Mercedes client but got the same great treatment and service as the other owners. Kang and I talked about the vehicle making...
Yelp Review
- December 01, 2016
The service department at DTLA Motors is a cut above the rest. I have waited nearly a year to write my review because I wanted to make sure that the excellent service I initially received was consistent and not a random occurrence. What I have experienced is personalized service that is reliable...
Lisa A. Replied: Thank you for your very kind review and continued loyalty to Downtown LA Motors over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is our exceptional service! We look forward to seeing you again when your vehicle is ready for its next service!Regards, Downtown LA Motors
Yelp Review
- November 22, 2016
We don't sell SMART cars and we don't allow any other SMART car charge here!? This dealer is not cooperative to any "Mercedes brand" that's not sold in their lot! Very un-friendly dealer who doesn't care if your "Mercedes brand" car is running out of battery!
Lisa A. Replied: Hi John, Thank you for taking the time to write this review. I will bring up your charging incident at our next meeting to make sure that this does not happen again. Our goal is to provide excellent customer service. My sincerest apologies over this matter.
Google+ Review
- November 10, 2016
Excelente service
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Juan is the superior service personnel I ever met!!!!....Excellent communication and he has deep knowledge on every aspects. I really enjoyed working with him and I will return to him next time as well. Sincerely,Young....
Google+ Review
- November 10, 2016
I a few months back rated this dealership through Yelp. Please compare notes from yelp. I was locked out of my car and needed a new key. They wanted to charge $50 to open the door to get the registration out. The rest was a little mind boggling. I go to South Bay Mercedes now, I get great service...
Google+ Review
- November 10, 2016
Nick Veladat made me a fantastic car buying experience I've never had before. He is very honest and working as real professional sales manager. He is the best.
Google+ Review
- November 10, 2016
Frank Phillips always takes very good care of us. He even arranged 4 the shuttle 2 take us up the street 2 denny's when we were willing 2 wlk there. He's the best & very much appreciated!
Google+ Review
- November 10, 2016
Alex Byon was great! He was very patient and helpful throughout the entire process. I definitely recommend him to anyone looking to get a Mercedes Benz.
Google+ Review
- November 10, 2016
Great Appointment for the following at DTLA MBZ with Barry Murphy:Efficient A Service. Recall Status Check completed.Discount Coupon honored.
Google+ Review
- November 10, 2016
Jerry Dilanchiyan was excellent in assisting me to get my car serviced. While I am still new at DTLA Motors, he immediately instilled trust in his abilities and those in the services of DTLA. Thanks to his friendly and extremely accommodating customer service you can count me in as a future loyal...
Google+ Review
- November 10, 2016
In my so many years of experience buying cars, this was the most pleasant, professional and outstanding service that was provided by Habib Amla. I will highly recommend to any of my friends or relatives to Mr. Amla without reservations.- Mr. Belal Madha
Google+ Review
- November 10, 2016
Unlikely others, I got my service from Young Kang and he is the most kindest and pleasant agent there. Not only me, few of my friends told me about him and I would highly recommend this location and refer Young Kang for ur service agent.
Google+ Review
- November 10, 2016
Overall service is ok. Busy times makes service downgrade and customers are looking for a service agent.
Google+ Review
- November 10, 2016
Tino eyvazian was very helpful.
Google+ Review
- November 10, 2016
To Juan Kim Thank you very much!!
Google+ Review
- November 10, 2016
Great people and a great car selection.
Google+ Review
- November 10, 2016
Making myself available to visit dealer isn't easy for me but with Downtown LA Mercedes-Benz dealer is different story! Thanks to the team for excellent services quick and well follow up. Special thanks to Young Kang who is willing to work for my schedule and taking care of me .
Yelp Review
- November 07, 2016
So so happy with the purchase and the service Nick is the most amazon sales person.So friendly and helpful.He helps you chose what's really the best for you.Yah buoy so much again You are highly recommended
Yelp Review
- November 07, 2016
Excellent salespeople. They gave me the most competitive pricing, after I had emailed all Mercedes Benz Dealerships in California (except Beverly Hills because I hate them) and even some outside California. They even gave me a better price than Mercedes Benz in Belmont, which is where I bought my...
Yelp Review
- November 04, 2016
I switch from LEXUS ES350 to a Mercedes Benz C300 4 Matic. First time at Downtown LA Motors Mercedes Benz and my sales man was OMAR MOHAMED. Omar was Professional and courteous. Everyone treated me with courtesy and respect. Highly recommend DTLAMzd. Benz and Omar Mohamed.
Yelp Review
- November 04, 2016
Rafael Gonzalez the Internet Sales Manager helped me to get my favorite car he is friendly and attentive. If you want to get your favorite mercedez benz just look for him and you will be so happy with your new car.
Lisa A. Replied: Thank you for your time and feedback. We are delighted to hear that Rafael Gonzalez was able to work with you to get exactly what you wanted! Congratulations on your new car!Regards, Downtown LA Motors
Yelp Review
- November 04, 2016
Hello! I just had my 2004 C240 Mercedes Benz that has reached 178,000 miles serviced by Jerry Dilanchiyan, service advisor at Downtown LA Motors. Jerry has been servicing my car since 2006. It's because of him that I am able to drive it until now. He is an amazing service advisor with so many...
Yelp Review
- November 03, 2016
I live in the South Bay and I'm glad I decided to take my brand new 2017 E300 to Downtown LA motors for a recall on my vehicle. Tino Eyvazian was assigned to be my service advisor and my wife and I couldn't have been any happier with the service he provided. Not only did Tino fulfill our needs by...
Service surveys
- November 02, 2016
This is my second visit to DTLA service department both experiences have been excellent. I would recommend them to anyone that drives a Mercedes benz . Tino my service tech does an excellent job.
Yelp Review
- November 01, 2016
Ayman at downtown LA Mercedes is the best.He's a straight shooter. Closed the sale quickly.
Yelp Review
- October 31, 2016
Had major service on my Mercedes at DTLA Mercedes Benz where I have been going for nearly ten years coming from Northern Cal coincidental to visiting family because my experience with their service department has always been positive. This visit was exceptional. Our service advisor , Tino Eyvazian,...
Lisa A. Replied: Thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service after 10 years! As you know, we strive to offer our customers exceptional service both before and after the sale. Wonderful employees like Tino Eyvazian make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty!Regards, Downtown LA Motors
Yelp Review
- October 28, 2016
Juan Kim was my service agent servicing my GL550 and he was my service agent in the past about 4 years ago as well. His dedication, courtesy, and service has not changed. He is always prompt and communicates with you to give you the utmost attention. THANK YOU!!!
Lisa A. Replied: Thanks for the great feedback, David! We're happy to hear that Cash was so helpful and attentive, and made you feel so well accommodated. We appreciate your business and look forward to working with you again in the future!Regards,Downtown LA Motors
Yelp Review
- October 28, 2016
The service experience at DTLAM MBenz was very good. Ivan Valesco who was the service advisor was absolutely extraordinary in providing personalized attention. All the other staff were helpful and very courtesy.. I look forward to taking my GL450 in whenever I need service.Ronnie Jones
Lisa A. Replied: Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.Sincerely, Downtown LA Motors
Yelp Review
- October 27, 2016
This was my first time experience with DTLA Motors. Exceptional customer service!!! Habib Amla, the fleet manager was excellent in every way. Working with him and our broker, German Leyva on finding a specific customized Mercedes was a very pleasant process because of their expertise & connections....
Lisa A. Replied: Juliet, we are pleased to hear that you had a wonderful first experience with us, and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear Habib Amla showed you how much we value our customers. We look forward so serving you automotive needs in the future. Regards, Downtown LA Motors
Yelp Review
- October 26, 2016
Our family purchased a new 2016 GLE 300d in Oct-16. Mason Cheung was the sales person who helped us make this major purchase decision. He was very professional, patient, and personable throughout the entire process. We visited other M-B dealerships in the LA area, and ultimately came back to DT LA...
Yelp Review
- October 26, 2016
RAFAEL GONZALEZ!!!! He was the best salesman I've ever worked with!!! He was very knowledgeable....Communication was extraordinary!!! He talked me through the entire process and gave me THEE BEST DEAL on my first Benz!!! I'll definitely be a repeat customer and HIGHLY RECOMMEND him.... he's in...
Yelp Review
- October 25, 2016
I bought my Mercedes Metris at here, Rafael Gonzalez helped me. I'm not good at English, but he's really friendly and professional. I like his personality. Also Bill is great man, he helps me a lot too. thank for both of you guys! If you guys want buy a car I highly recommend here!
Lisa A. Replied: The car looks great, Yang! We're happy to hear that Rafael and Bill made your car buying experience so pleasant, and helped you get into the car that was perfect for you. It's wonderful to know that they were so helpful and accommodating! We appreciate your recommendation and hope to work with you again in the future.Regards,Downtown LA Motors
Google+ Review
- October 24, 2016
Yelp Review
- October 22, 2016
I know I only come to Mercedes Benz Downtown because, Young always finds a way to fit me in for a service or any needs I may need with my car. If I'm in a hurry he has my loaner ready for me. I appreciate all the flexibility you provide for my busy schedule. Thx for being so awesome....
Lisa A. Replied: Thanks Oola! We're happy to hear that you continue to have such excellent experiences with us, and that Young always makes sure that you're well accommodated from start to finish. It's wonderful to know that he makes you feel so confident in the work that is done on your vehicle, and we appreciate your business! We look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- October 20, 2016
Just bought a Mercedes Benz ML 350 and I have to say that I am in LOVE!! From the illuminating star kit package to the panorama sun roof to the beautiful platinum color, this car is everything I wanted it to be an more. The salesman William "Bill" Woodman was absolutely awesome. He was patient and...
Lisa A. Replied: It's great to hear from you, Jewel! We're so glad that you had such a pleasant car buying experience, and that Bill made the process so smooth and accommodating. It's wonderful to know that he made sure you were well informed and confident with your purchase! We appreciate your business and look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- October 18, 2016
I was really lucky that Nick Veladat helped me for my purchase. I had an amazing car buying experience that people typically don't have. He treated and helped me everything professionally and honestly. I was very pleased and comfortable talking with him. if you are looking to buy a new car you must...
Yelp Review
- October 17, 2016
just got my first mercedes benz. i reached out to their internet sales guy (rafael), and he helped me through the whole thing. he was extremely approachable and not pretentious at all. also he was totally transparent about pricing and helped me get into a new amg (which is awesome btw... def worth...
Yelp Review
- October 15, 2016
Charles Dorsey is my service advisor, he is very helpful and try to provide good experience to customers.
Lisa A. Replied: Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with Charles Erik Dorsey! Please let us know if we can help you again in the future.Regards, Downtown LA Motors
No headache, smooth purchase.
- October 15, 2016
I have purchased numerous cars in the past and most were bad experience either with the sales or so called manager. But this time with DTLA Mercedes is different. Ola Amosun was great. The whole process was smooth and easy. Thank you Ola.
Yelp Review
- October 13, 2016
Young Kang always helps us when we go to DTLA service center. He's very easy to work with and helpful every time. DTLA service center is definitely better than the Beverly hill location. Always faster service and free car wash is a bonus!
Yelp Review
- October 13, 2016
Unlikely others, I got my service from Young Kang and he is the most kindest and pleasant agent there. Not only me, few of my friends told me about him and I would highly recommend this location and refer Young Kang for ur service agent.
Yelp Review
- October 13, 2016
Took my car in for break pads last week, Tino scheduled my appointment and made sure I had a rental secured as I had a lot of errands to run. I was in and out within 15-20min, the facility has upgraded and I enjoy the french vanilla. He is great at following-up as well. Highly recommend working with...
Lisa A. Replied: Thank you for your feedback. We are very glad to hear that even with your brake pad issue, Tino was able to provide you with a quick, exceptional service! Please contact us should you have any other concerns. We look forward to working with you again when your car is ready for its next service.Sincerely, Downtown LA Motors
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Omar Afifi
Google+ Review
- October 10, 2016
Left by Sharon P.
Michael Jhun
Google+ Review
- October 10, 2016
Left by Ibhate I.
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Google+ Review
- October 10, 2016
Dropped off my car for service with Juan Kim. He had everything ready for me when I went to drop off the car and pick up the car (loaner, paperwork). Everything was done quickly and efficiently. Great friendly service from Juan. I would recommend him to everyone who wants a great service experience.
Google+ Review
- October 10, 2016
Frank Abedin was the reason we chose to lease a car at this location. When I first saw the reviews on the google I was skeptical because these reviews somehow could be manipulated. However, meeting Frank changed my entire prejudice and I now understand why people leave good reviews here. Just visit...
Google+ Review
- October 10, 2016
Ivan Velasco was an service advisor. He was an excellent and outstanding advisor so I was so comfortable having service with him.His return when the car was ready was so fast and on time.Originally, I made an appointment with Juan Kim because he had a day off, Ivan helped me instead.However, Juan...
Google+ Review
- October 10, 2016
Matt Ford helped me with my pursche of the c-class. He is really nice guy, I'm satisfied with their service. Five star for sure
Google+ Review
- October 10, 2016
I called to book my car for service. The service advisor was Tina, whom helped me. Oh my God, this gentlemen is experienced, knowlagable, helpful and just amazing. Been to many Benz service departments but now never anywhere else will I go as long as Toni is there. Thank you Tina, you made my day...
Google+ Review
- October 10, 2016
Young Kang is excellent service rep. I came in without an appointment and he was very kind and made me feel very comfortable and was able to service my car within an hour. Next time if I have a problem with my car I will definitely be going back to him!
Google+ Review
- October 10, 2016
Could not have asked for better service from Stephen Greene. He was efficient, knowledgeable, friendly and courteous and went beyond the bounds of duty. Will definitely deal with him again.
Google+ Review
- October 10, 2016
Oladehinde Amosun was our salesman, he was absolutely fantastic. He's very knowledgeable of the various cars/SUV very professional and well dressed. And I really appreciated his friendly spirit I would definitely work with him again.
Google+ Review
- October 10, 2016
Tino Eyvazian provided me excellent customer service!!! I am always so pleased and completely satisfied with Downtown Mercedes with all of my service and/or repair needs!
Google+ Review
- October 10, 2016
Best service and best help. Michael Jhun knew everything I want and need to know. Thank you so much for everything.
Google+ Review
- October 10, 2016
Horrible service from their service department!!! NEVER use this dealership for service. I usually don't post negative reviews, but they are the worst.
Google+ Review
- October 10, 2016
Took my car for a service, Drove in the service department and Walter greeted me, right away I felt welcomed. He parked my car then introduced me to Tino. Great customer service, easy to talk to person. Tino helped me out through the whole process made sure all my questions were answered. Will call...
Google+ Review
- October 10, 2016
Everytime i bring my car in i ask for Frank Phillips because he seema to personally care that my vehicle get exactly what it needs. He is very patient and nice and explains things thoroughly.
Google+ Review
- October 10, 2016
Always have a great experience here with Jerry Dilanchiyan, he always makes everything fast, easy, and enjoyable. Definitley recommend going to him!
Google+ Review
- October 10, 2016
My experience with Barry was outstanding,he took care of everything pertaining my vehicle in a timely manner.Thank you Barry!
Google+ Review
- October 10, 2016
They didn't want top off my coolant. Mercedes-Benz of van Nuys and Encino do it for free. The service dept offered water!
Google+ Review
- October 10, 2016
The service staff at Downtown MB isvery professional and customer focus.They were prompt to welcome and check the car in. When the service was completed the car was clean inside out.As always, Barry Murphy provided a level of service that was exceptional and address all the my concerns...
Yelp Review
- October 06, 2016
Tino Eyvazian takes superb care of me every time. He is quick, does everything right, and on time. The dealership is excellent. I change my car every three years so I have been to many dealerships and service departments. This is by far the best and one I will stick with.
Yelp Review
- October 04, 2016
The part for my car was going to take another month to arrive from Germany. My service provider Jerry Dilanchiyan went out of his way and somehow found a way to get the part shipped faster and my car repaired. I have my car back today and couldn't be happier. Jerry and the whole team in the service...
Knowledge and efficiency.
- October 03, 2016
Mr. Jerry Dilanchiyan is my service advisor on the day when I come in for my first time service. his knowledge and efficiency service has been made the whole process smoothly well done. Thank you very much. Eliza Tsui
Excellent sales team
- October 02, 2016
Bill Woodman handled our leasing process in a fantastic way! He is a true professional and made us feel comfortable with all aspects of delivery of our new car!
Yelp Review
- September 29, 2016
Octavio Inofuentes assisted me to purchase my new GL 450, I was trilled with his service. It was an awesome experience. I would definitely refer him to all my friends.Keep it up Octavio.ThxVahe Nahabedian
Lisa A. Replied: Thank you, Vahe! We're so glad to hear that Octavio was so helpful and attentive, and made your car buying experience so pleasant. We appreciate your recommendation and hope you're enjoying your new car!Regards,Downtown LA Motors
Yelp Review
- September 28, 2016
My first time using Mercedes DTLA, they were quick and very hospitable. I definitely recommend this place.
Lisa A. Replied: Thanks Olamide! We're so glad your first experience was so pleasant, and it's wonderful to know that you were well accommodated from start to finish. We appreciate your recommendation and hope to work with you again in the future!Regards,Downtown LA Motors
Yelp Review
- September 25, 2016
Erik has been my service technician for years. He works really hard and doesn't try to sell you on unnecessary work. He's always provides great service and communicates well. When you're in downtown la motors ask for Erik, you won't be disappointed.
Lisa A. Replied: Thanks for the great feedback, Juliet! We're so glad that you continue to have such excellent experiences with Erik, and that he makes you feel so confident in the work that is done on your vehicle. It's wonderful to know that he keeps you well informed and accommodated! We appreciate your business and look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- September 24, 2016
I went to get a service today for engine check lamp being on. Our advisor was Mr. Juan Antonio Kim and he was so nice and understanding of the problem.It took a few hours for them to fix the problem but Mr. Kim offered us to have a lunch on the behalf of dealership and informed us the progress from...
Yelp Review
- September 22, 2016
Kudos to the Downtown Mercedes Benz Team. I recently had to take my MB for service and was greeted by Ivan Velasco, whom is one of their service advisors. It really helps to speak to someone that really knows about your vehicle. At first, he was busy with another customer, but as soon as he was able...
Yelp Review
- September 21, 2016
When you visit a dealership to either purchase or lease a vehicle, in most of dealerships, you would have to sit through hours of negotiation and whatnot.Every single time I or my family visit Michael Jhun, he makes everything right from the final price to your monthly payment range not to mention...
Yelp Review
- September 19, 2016
Octavio Inofuentes in sales was great. He was very professional and knowledgeable on the vehicles. Also, Samantha C. who walked us through the new technology of our new car was amazing and extremely helpful. On the management side, Alex was very professional as well and made the whole process an...
Lisa A. Replied: Thanks for the great feedback, LA! We're pleased to hear that Octavio and Samantha were so helpful and attentive, and made sure you were well accommodated throughout your car buying experience. It's wonderful to know that they extended useful advice and information to you, and made sure you were well acquainted with your new vehicle. It's also wonderful to know that your service experience was just as pleasant, and that David made sure your car was well taken care of! We appreciate your business and look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- September 16, 2016
Juan Kim was the best. He kept you updated on the status of the repair and was extremely prompt. And he delivers !!!
Barry Murphy
- September 14, 2016
Barry Murphy is very helpful and satisfied with the quality of service at this facility. Furthermore downtown LA Motors have a nice waiting area while waiting for the vehicle being service
Yelp Review
- September 12, 2016
Frank Abedin is THE REASON why me and my wife leased a car from here. He speaks fluent Korean and English with kindness and humbleness. It took us around 3hrs to choose a car and he was so patient and understanding. I have lived my whole life in Thailand and Korea before i moved to USA. And this was...
Lisa A. Replied: Thank you for your wonderful feedback, Kim! We're very pleased to hear that Frank was so helpful and attentive to you throughout your car buying experience, and that he was able to make the process as simple and hassle-free as possible. It's wonderful to know that he was able to accommodate your needs, and that you felt well informed and confident with your purchase! We appreciate your recommendation and hope to work with you again in the future.Regards,Downtown LA Motors
Yelp Review
- September 10, 2016
Being new to Mercedes Benz, I was skeptical about where to take my car for service. I had great BMW service experiences: if I could have taken my service advisor, Danny, to MB I would in a heartbeat .Eric Dorsey is AWESOME! He made a great first impression when we first met in December 2015. He's...
Google+ Review
- September 10, 2016
Google+ Review
- September 10, 2016
Google+ Review
- September 10, 2016
Attentive customer service people. However, expensive and slow. If you ask multiple people for pricing on the same thing, you'll get different price each time. I asked the maintenance guy for only an oil change, but when I looked at my paperwork, was charged for a bunch of "tests" I didn't ask for....
Google+ Review
- September 10, 2016
My experience at Downtown LA Motors was extremely great. Jerry Dilanchigan is always so kind n caring. He is no doubt, the best. Thank you Jerry for always making me feel special n for all your hard work.
Google+ Review
- September 10, 2016
Great facility with friendly staff but all the cars are locked and you can't sit in them without having to get a salesman which is a shame
Google+ Review
- September 10, 2016
My service advisor, Jerry Dilanchiyan was super helpful in making my visit to DTLA MBZ service department as painless as possible. Never pushy, very knowledgeable, and very accommodating. I have been going to DTLA MBZ since I bought a pre-owned certified 1999 C280 Sport from them in 2002. I now...
Google+ Review
- September 10, 2016
Left by Stanley O.
My service manager is Young Kang.I am completely satisfied for service visit of my MB C350.He is always courteous, kindly, quick and proper response and advice with more than enough knowledge and experience. Also solved my problem as quick as possible.
Google+ Review
- September 10, 2016
Left by Zohrab I.
Excellent service, just ask for Tino Eyvazian and you are good to go, thanks Tino.
Google+ Review
- September 10, 2016
Habib Amela is great sales men gave us excellent service.I will recommend all my friends and family.
Google+ Review
- September 10, 2016
Left by Jaap H.
As always Barry Murphy thank you. You are excellent at what you do, can't ask for more.
Google+ Review
- September 10, 2016
Brad is the bizness ! got my first Benz here , look forward to many more thanks Brad
Google+ Review
- September 10, 2016
l was very good your service " Young Kang"
Yelp Review
- September 09, 2016
This is the 2nd time I had tire problems after they service my car. About 2 months ago, I had a 'check your tire pressure' after the car maintenance service from DTLA Motors & had to bring it to Costco for repair on the right rear tire. Today, after car wash & tire pressure check from them, got a...
Yelp Review
- September 03, 2016
My experience was amazing. They help my Boys & Girls Club out. Best sales guy was Mason Cheung.Thanks DTLA...for helping out community
Yelp Review
- September 01, 2016
"Stephen Green is the best! He helped me through the process of purchasing my last two cars at downtown Mercedes. I'm so grateful for having him in my corner. He made everything easy for me and is such a trust worthy guy. I recommend anyone looking to get a vehicle at downtown Mercedes to find...
Yelp Review
- August 28, 2016
I love everyone here! I have gotten my last three Mercedes and each time has gotten better then the last. Tino in service so so pleasant, helpful and informative. Ayman is absolutely the best in sales and will do everything in his power to make you happy. They are all just so sweet, pleasant and...
Yelp Review
- August 26, 2016
It was my first time getting my service with Young Kang and I am very pleased. He left very good first impression with trying to find a way to save me money lol. He kept me posted through out the service and went extra mile to meet my needs. HIGHLY RECOMMENDED!!!
Yelp Review
- August 26, 2016
My service experience with Barry Murphy at Mercedes downtown was pleasant. Barry always kept me posted through out the service. I highly recommend him and if you are ever getting your vehicle serviced at downtown LA look for Barry.
Yelp Review
- August 21, 2016
If you need service adviser call young kang. You are going to have vip service. Also, he always gives discount coupon.
Yelp Review
- August 19, 2016
This was my first visit to Mercedes Benz, I have an older model and I was treated very well with service advisor TINO no matter if my car was old, Tino took care of me!TINO was very professional and communicated everything to me and even followed up with emails, great service.TINO thank you so much...
Yelp Review
- August 19, 2016
I had a great experience with Ivan Velasco at the Downtown LA Motors Mercedes Benz. I am in the hospitality industry so for me it's all about service and being personable. My car got broken into and broke a window of my brand new car. I was distraught and went to the dealership to get it fixed. Ivan...
Yelp Review
- August 17, 2016
Young Kang was a great help. Very satisfied.from Chong In Kim
Lisa A. Replied: Thanks Jen! We're happy to hear that Young was so helpful and attentive, and that you had such a
Yelp Review
- August 17, 2016
Took my Mercedes/Aistream RV for service. Amazing communication from the service rep Erik to the drivers of the shuttle. They were so friendly and helpful. They made it easier to get a service done. Thanks for all your assistance. Great team work.
Lisa A. Replied: Thanks for the great feedback, Lily! We're happy to hear that you had such a pleasant experience
Barbara Jones
- August 16, 2016
Left by Barbara J.
Thank you Downtown Mercedes-Benz for excellent service to my vehicle and customer service from my sales rep Tino Eyvazian. Tino is also willing to help get you in and out with no problems. He is wonderful and I am glad he is back! Sincerely, Barbara Jones
Yelp Review
- August 16, 2016
I jut got my car and 2 1/2 week later I had a huge nail in my tire. I pulled in and Jerry and his team were AMAZING! He took care of my car and me. I have never experienced such amazing customer service in my life. Thank you Jerry Dilanchiyan to you and your team. YOU ROCK!
Lisa A. Replied: Thanks for the great feedback, Kat. We're happy to hear that you had such a pleasant experience with
Yelp Review
- August 16, 2016
I jut got my car and 2 1/2 week later I had a huge nail in my tire. I pulled in and Jerry and his team were AMAZING! He took care of my car and me. I have never experienced such amazing customer service in my life. Thank you Jerry Dilanchiyan to you and your team. YOU ROCK!
Lisa A. Replied: Thanks for the great feedback, Kat. We're happy to hear that you had such a pleasant experience with Jerry, and that he made sure you were well accommodated while your tire was fixed. We appreciate your business and hope to work with you again in the future! Regards,Downtown LA Motors
Yelp Review
- August 13, 2016
Young Kang and Ivan helped me during my visits here. I could have been a difficult person during my visits, but they really tried to help me out with my unique situation. I would totally recommend anyone to get their services here!
Lisa A. Replied: Thanks Sun! We're happy to hear that Young and Ivan have both been able to make sure that your
Yelp Review
- August 11, 2016
My entire process from buying to fixing has been exceptional, Alex in the sales department was great and Roy Halleluyan in the service department is absolutely the best! I am one happy gal keep up the good work fellas!
Yelp Review
- August 11, 2016
The service at DTLA Motors Mercedes Benz is consistently great. Everyone is so helpful and friendly. My service rep, Frank Phillips, is very trustworthy - he doesn't 'sell' me services and he explains what's happening with my car in terms that I understand. I've been taking my car here for years and...
Google+ Review
- August 10, 2016
Closed 10 mins early. Went home with out my car part because of lazy employees.
Response from the owner Replied: Dear Mr. King Eso,Good morning. I was researching and investigating your review this Monday morning and I wondered if you could help me with some more information. I don't know whether your review had to do with the Sales Department or the Service Department. I also don't know whether the day of your experience is the same day as your post. I checked our security camera video for that same day on Saturday for Service and we had employees here until 4:15 pm helping our guests, even though our closing time is 4:00 pm. I sincerely want to understand and ensure that our business functions the way we all expect it should. Would you kindly give me a call on my cell phone at 213-210-7209?Neal GoldmanFixed Operations DirectorDowntown LA Motors Group
Google+ Review
- August 10, 2016
I like the service is available
Google+ Review
- August 10, 2016
Google+ Review
- August 10, 2016
Google+ Review
- August 10, 2016
Google+ Review
- August 10, 2016
Google+ Review
- August 10, 2016
Charles Dorsey (Eric) is always a pleasure to work with. He is patient with me even during times I'm demanding and is very responsive and professional. He explains things thoroughly, gives proper expectations and takes good care of me when I have my care serviced there. He is such a sweetie. As for...
Google+ Review
- August 10, 2016
Recently purchased a new GLC from Downtown LA Motors. I live in Northern California so a dealership in Southern California is not the most convenient for me to deal with. I initially worked with a dealership closer to my home, but I went to the Downtown LA website because I found the model with...
Google+ Review
- August 10, 2016
Eunice Eum, my saleswoman who helped me when I was there, was very friendly and I really appreciated her help. She even stayed until late in the evening to greet me!! She was very humble and pleasant. Thank you!!I will definitely recommend her and will refer her to my friends and family.Thank you...
Google+ Review
- August 10, 2016
Downtown LA Motors Mercedez Benz was a great experience. I was in and out as they promised me I would be and offered the best service. The service adviser, David Khachatryan was extremely courteous and went above and beyond to meet my satisfaction. I would definitely recommend this location as well...
Google+ Review
- August 10, 2016
My first trip to DownTown L.A. Mecedes-Benz was very pleasant. Jerry Dilanchiyan was taking care of my car expeditiously and efficiently with very courteous manner. I felt respected & valued as a customer. I will definitely go to DownTown L.A. Mecedes-Benz for future check-ups. +
Google+ Review
- August 10, 2016
I had the 2nd year maintenance check up at downtown Los Angeles recently. Juan Kim assisted me and the service was GREAT!!!
Google+ Review
- August 10, 2016
It was a real pleasure visiting the dealership and the repairs were done on time and the service experience was great.
Google+ Review
- August 10, 2016
Im barry christopher i came in to speake to a sales person at downtown Mercedes benz moters a salesmen name bill woodman walked up to me he said can i help you i said yes sir i want to trade in my 2012 c350 coupe for a new car bill promised me so many things. But in the end i got noting he said in...
Google+ Review
- August 10, 2016
Alot of AMG's here
Google+ Review
- August 10, 2016
I appreciated Barry Murphy's service when he assisted me in replacing my broken right side rear view mirror. He not only got the job done the same day, he also price-matched ultimately resulting in a lower overall price with installation and pleasantly asked me to drop by for free car wishes. Strong...
Yelp Review
- August 09, 2016
Super friendly ... Super helpful..Service department is by far the best place to service your Benz. It's a non-headache place.
Lisa A. Replied: Thanks Raul! We're glad to hear that we've been able to make your service experiences so pleasant, and we appreciate you choosing us to help keep your car in great shape! We look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- August 06, 2016
Juan Kim is an exceptional Service Advisor. He is dedicated and personable and manages even to make expensive repairs and service feel not so bad. The new service center is stunning and there is always gourmet coffee, donuts, popcorn and fruit. This has been my service provider for many years and I...
Lisa A. Replied: Thanks Angela! It's wonderful to hear that Juan has been so helpful and attentive, and has made your
Yelp Review
- August 06, 2016
Best service advisor award goes to!?!? JERRY Dilanchiyan super kind, considerate and attentive. Love Downtown LA motors MBZ
Yelp Review
- August 04, 2016
I wanted to like Downtown MB but my service adviser left me wanting more and I decided to take my business elsewhere. If you want a decent (and typical) Mercedes service department - Downtown MB will suffice. They have plenty of open appointments, the shuttle to downtown area runs effectively, and...
Yelp Review
- August 04, 2016
Updated review - the car was taken in to get a key and ignition replacement. That cost $2,000 and after getting the car back, there were new problems that weren't there before. The thought of oversight, negligence and a little bit of being hustled immediately came to mind. The car was taken back and...
Lisa A. Replied: Angel, I'm very sorry to hear about your negative experience. Customer satisfaction is paramount to
Yelp Review
- August 02, 2016
I purchased a Mercedes Benz in DTLA LA Motors recently. I was very pleased to get my car in this branch. The salesman, Mason (Manchun Cheung) helped me to get a great deal and he gave me a super excellent service. I had a great experience. The car is awesome and the service was also. Two thumbs up!!
Lisa A. Replied: Thanks Mona! We're pleased to hear that you had such a great experience with Mason, and that he was
Barry Murphy
- July 31, 2016
I am satisfied with the service done to my car. Barry Murphy was very accommodating and kind. My car was finished on time.
Yelp Review
- July 30, 2016
Very helpful and experienced personnel. State of the art facility. Its much faster if you go by appointment. Jerry D. very professional service advisor will do everything in his power to help you. Free car washes on all mercedes cars.
Lisa A. Replied: Thanks for the 5-star rating, Sal! We're pleased to hear that you had such a pleasant experience
Yelp Review
- July 29, 2016
Went back again for service..yeh, yeh!! But we like our service rep a lot. Juan Antonio Kim is a quintessential nice guy and tries hard! Service itself...not so much, but that's where we bought the car...inertia I guess.
Need for a key
- July 28, 2016
I went to downtown Mercedes Dealer Service Dept. to have to purchase a remote key. Roy Halleluyan was my service advisor. He was very pleasant, professional and knowledgeable with placing the order for my key. He had my car washed while completing forms-I was not expecting a car wash. On the day I...
Yelp Review
- July 28, 2016
Having a moderate knowledge of leases and purchases, I am usually the person that family and friends request to go with them to dealerships when they are looking at new cars. This time, it was different. It was a lease for ME, and still recovering from PTSD from my previous experiences with various...
Yelp Review
- July 28, 2016
I've had several Mercedes over the years, but this was my first time with DTLA Motors. It was also easily the best experience I've ever had with Mercedes.Shari Hale, the Internet Sales Manager, made the entire process a textbook case on how to do it right. Because the price quotes are handled before...
Yelp Review
- July 28, 2016
I had the 3rd service performed here a few days ago and I have to say - it is as good as it gets. They have renovated their service/waiting areas and they are impeccably clean. There is a large screen HDTv, magazines, snacks and drinks for you to enjoy while you wait. As soon as I drove into the...
Yelp Review
- July 28, 2016
I use to hate taking my car for service until I went to MB dealer in downtown LA. Charles Dorsey my service adviser was just awesome. He is knowledgeable, extremely helpful and extremely polite. FYI he remembered me by my first name. Thx Reza
Yelp Review
- July 28, 2016
Superb service provide by Ted Kim at the Mercedes Benz Downtown LA. Definitely experienced huge improvement in customer service since my last visit two years ago. Congratulations!
Yelp Review
- July 28, 2016
Having a moderate knowledge of leases and purchases, I am usually the person that family and friends request to go with them to dealerships when they are looking at new cars. This time, it was different. It was a lease for ME, and still recovering from PTSD from my previous experiences with various...
Yelp Review
- July 28, 2016
My Experience at the Downtown LA Motors Mercedes Benz dealer has been awesome. Their staff is really helpful and quick to response to all my questions, but what has kept my wife and I extremely happy is the service that Eric Dorsey provides. He has gone the extra mile to make sure we are satisfied...
Yelp Review
- July 27, 2016
Usually I work with the Encino crew because it's closer to home. Today, I had a flat. These guys rock. They took care of my tire and brought me to work. Hassle free.
Lisa A. Replied: Thanks for the 5-star rating, Ipattye! We're so pleased to hear that you had such a pleasant
Yelp Review
- July 27, 2016
The Mercedes was turned in because the key wasn't working. After buying a new key ($350), the ignition tumbler was said to not be able to work with the new key. After paying $1500 for the new ignition tumbler and key $350, the car is returned and now the driver side window does not roll down. It was...
Lisa A. Replied: Angel, I'm very sorry to hear about your negative experience. Customer satisfaction is paramount to
Yelp Review
- July 25, 2016
Go see Shari! Knowledgeable, super friendly, efficient and she'll put in work for you! I'm a serial leaser and Shari is my girl. This is the second Mercedes I've gotten from her & this dealership is extremely accommodating. Got the car delivered to me & Grace was super sweet and walked me through...
Yelp Review
- July 24, 2016
Over the past fifteen years, we've been buying many models of Mercedes from NICK VELADAT at this dealership for different members of our family. Nick Veladat is always very helpful and goes beyond line of duty to find exactly the car that we look for at an amazing price! His friendly manner and his...
Yelp Review
- July 23, 2016
I've purchase 3 vehicles from Ola A. He always provides exceptional customer service leaving me feeling that he really cares.Mind you... I'm not the easiest person to deal with, I want everything and am spoiled brat!Hat off to you
Yelp Review
- July 21, 2016
I recently purchased my Mercedes at DTLA. My experience was fantastic especially working with my consultant Ola. Not only was he a pleasure to work with ( he's hilarious) but he really fought to get me the best deal. He accomplished my goals of getting the right car and the best price. I highly...
Yelp Review
- July 13, 2016
Jerry Dilanchiyan has been helping me out for years. He always takes great care of my car.
Yelp Review
- July 12, 2016
DTLA is awsome! Specially Roy Halleluyan who is helping me,He did a great service for me.Everything was on time and perfect. Thanks Roy.
Awesome
- July 11, 2016
Jerry Dilanchiyan is awesome! Man did he help me out alot and is very respectable! You're the reason why I'll be back to MB of DTLA
Yelp Review
- July 11, 2016
I bought my 2016 GLE 350 from down town LA motors and I was extremely happy with my deal. My salesman was Arvin Javadvernians and I cannot say enough kind words about him. He was very professional and attentive of my needs. He had great knowledge about the product. Most importantly he was very...
Google+ Review
- July 10, 2016
Google+ Review
- July 10, 2016
Left by Jose R.
Google+ Review
- July 10, 2016
It was quite pleasant experience to get service at Downtown L.A. Mercedes Benz. Mr. Young Kang was so kind and professional, so all related steps were processed without any problem. All other staffs were so nice, too.It was happy to visit there. Thank you. Young ~~
Google+ Review
- July 10, 2016
Quick attention once you pull into the service area. All of the staff were polite and informative. One unresolved issue was quickly taken care of and I was back on the road. The text message involving the recommended additional work to be performed was confusing and contained far too much...
Google+ Review
- July 10, 2016
Left by Douglas F.
Thanks to Tino Eyvazian and Neal Goldman at Mercedes Benz Downtown L.A. Motors. I've been having my vehicle serviced here for almost 4 years and my experience has always been second to none. They have a first class team and a first class service facility. I was immediately contacted when any...
Google+ Review
- July 10, 2016
Great experience at DTLA. They treat me with respect and pay attention to every detail of my vehicle. I appreciate Barry Murphy's attention to my needs as a customer; he is great!
Google+ Review
- July 10, 2016
I went to MBZ downtown LA motors to check on my E350 wheel lock issue.Mr. Jerry Dilanchiyan came to help me out. He did take care of my issue in a very speedy and professional manner.I'm absolutely pleased with his performance and cannot thank him enough.Thank you Jerry for the all help and making...
Google+ Review
- July 10, 2016
Great assistance from Roy Halleluyan! He always keeps me posted on the status of my car and all the issues that I had. Good thing it's not that major. Service was fast too! For sure, if I encounter any issues with my CLA, I'll bring it back to L.A. Motors...
Google+ Review
- July 10, 2016
It was an absolute pleasure doing business with you Byung Choi !The car is amazing and Byung Choi made it so easy without any hassle. If you want hassle free transaction with the best prices without haggle, Byung Choi is the man you should talk to! Thanks Again !
Google+ Review
- July 10, 2016
Left by Francois T.
I had, and I always have a very good experience with Downtown LA Motors.Starting by my long time service advisor, Jerry Dilanchiyan who was and still is the best of the best of the service advisors of your company, and He is one of the main reason I keep coming to LA D. Motors and also recommend to...
Google+ Review
- July 10, 2016
Jerry Dilanchiyan is awesome! Man did he help me out alot and is very respectable! You're the reason why I'll be back to MB of DTLA.
Google+ Review
- July 10, 2016
Ivan was amazing to work with !! Thanks so much for getting me out so quickly :-)
Yelp Review
- July 09, 2016
Mercedes DTLA did a fantastic job for me. Scott Kaufman made the experience one of my best in purchasing a car. Thanks again guys.AK
Yelp Review
- July 09, 2016
I just purchased my 12th Mercedes from DTLA Motors. My family deals exclusively with Raj Sood because of his professional approach to the business. Raj is like family to us and Downtown LA Mercedes backs him up with excellent service from a great staff of people. I've been dealing with Raj for more...
Yelp Review
- July 08, 2016
Had my car in their garage for some work covered under warranty but unfortunately the day after getting my car back, the check engine light came on and wouldn't start, ultimately stuck in the desert on a holiday weekend. Just one call and they were out to Palm Springs with a flat bed and a loaner...
Yelp Review
- July 08, 2016
The people and the dealership provided excellent service. Gary is a straight shooter and provided a no hassle experience. Got a GLC300 on Friday and a C300 on Saturday because of the excellent experience.
Yelp Review
- July 08, 2016
Charles "Eric" Dorsey is awesome, honest, and an all-around good guy. I've been going to Eric for awhile now, and his service and honesty are the best.
Yelp Review
- July 07, 2016
I bought my Mercedes's Benz from this location yesterday. I had good experience with Arvin. This guy is awesome .
Yelp Review
- July 07, 2016
Leaving another review because of Habib's ridiculous service. I'll try to keep it short: HABIB KNOWS HIS SH*T.I recently had a small issue with my car. I called Habib on his cellphone.Based on my experience with car salespeople, I expected Habib to pull out all the bureaucratic paperwork BS. But he...
Lisa A. Replied: Thanks for taking the time to share your feedback, Samuel! We're so glad that Habib was so helpful
Yelp Review
- July 06, 2016
I love Mercedes DTLA. Omar Afifi and Jerry are my favorite guys. They are super professional and very organize.Thank you for always taking care of me,Alesssandra
Lisa A. Replied: Thanks for the 5-star rating, Alessandra! We're happy to hear that you had such a great experience
Yelp Review
- July 06, 2016
thanks to mr. hamid veladat, he is very kind and hard working personhe help me a lot . i met him at 11.00 am and i am done 11.45 am ,my new car is ready.jasman kashefi
Yelp Review
- July 06, 2016
Downtown LA Motors Benz is in a class all by itself. Habib Amla was kind, informative, helpful, worked with my needs, found me an incredible deal, and never once pressured me into a purchase I didn't want. I love driving my first Benz and don't ever see myself buying another car. Thank you so much...
Yelp Review
- July 06, 2016
It is not possible to give a 5 star rating to a car dealership, but I am willing to give this dealership a 4.5. That is because of our salesperson Alex Hovasapyan. He was the best we have ever had.Service has been the opposite, close to the worst we've ever had anywhere, even...
Yelp Review
- July 05, 2016
My 93 year old Father bought a car here. The Dealer was suppose to transfer his Disabled Persons license plates to his new car for him but they didn't. I have been trying to reach them for help. The sales person Habib or Hadid said that he can't do anything for him. The DMV told me different. They...
Yelp Review
- July 05, 2016
I recently leased my MB from DLA Motors MB. It was a very pleasant experience! I told Gary Krboyan what models and options I was interested in. he led me straight to those cars and patiently answered all the questions. He is very professional and knowledgeable; never tried to push anything I don't...
Lisa A. Replied: We're glad to hear that William and Gary were so helpful and attentive throughout your car buying
Yelp Review
- July 05, 2016
I was able to successfully lease my first car (2-year lease) ever with the help of Habib. I got the feeling that he was the ultimate "go-to" guy if you needed help with anything.Coming from Asia, I had great expectations about Mercedes cars and I'm so glad that I met Habib as he was able to fulfill...
Yelp Review
- July 03, 2016
Love this place I've been coming to this dealership for a long time now this is my fourth car brought my car here for service and I got IVAN VELASCO to help me he's great and all his team thank you guys .
Yelp Review
- July 03, 2016
I recently brought my car in for service and Eric Dorsey was my sales advisor. All I can say about the service was that is was EXCEPTIONAL. I work in customer service so I will admit I'm very critical when it comes to meeting my service needs. Eric went above and beyond my expectations. I will look...
Lisa A. Replied: Thanks Tara! We're happy to hear that you have had such great experiences with us, both in sales and
Yelp Review
- July 02, 2016
Brought my car here for the first time and received great service, everyone is so helpful and welcoming. Barry Murphy is the go to guy, he genuinely cares about his clients and makes sure your car is fully taken care of. Will be coming here indefinitely! Thanks Barry! Annie
Yelp Review
- July 01, 2016
Charles Dorsey (Erik) is the best - provided you are lucky enough to have him as your service advisor. Been to many dealership. The dealership are only as good as their advisor(s) - Erick happens to be the best i have experienced in and around LA - and appreciate his continued support. Thanks Erik...
Yelp Review
- June 30, 2016
I have the pleasure to have Tino Eyvazian as my service advisor! He is so kind, honest, treats you as family!!!!!!!! I have been with many advisors before Tino and I can assert Tino is the very best!!!!!!!!! I only wish I had met him earlier to help me with my car needs. He is very honest,...
Yelp Review
- June 30, 2016
Tino Eyvazian he was very helpful, honest and professional. He was very detail when he explained everything to me, the service department has a very helpful staff. The best thank you!!
Yelp Review
- June 30, 2016
Smooth buying experience and excellent customer service from Alex Hovasapyan at Mercedes Downtown LA Motors. They were courteous and took the time to explain the features of the car too. Fantastic decor! Best looking dealership I've ever seen. If you're looking to buy a Mercedes Benz, come see Alex...
Yelp Review
- June 28, 2016
Best Mercedes service in LA. Ask for Tino. He's super helpful and accommodating. I won't go anywhere else even though DT is not the closest service center.
Yelp Review
- June 27, 2016
Gary Krboyan was a straight shooter no BS great MB rep. I came in told him the price I wanted to pay and we had a hand shake deal in under 10min. I saw Gary helping several customers as they were prepping my new car I appreciate hard working people. Ask for Gary to get great service
Yelp Review
- June 26, 2016
It's always a pleasure to have our car serviced at Downtown Mercedes Benz. Tino Eyvazian always treats us very well, in addition to our car being serviced excellently he is aware of our time constraints and makes sure we have a temporary vehicle at our disposal if necessary. In addition to the care...
Yelp Review
- June 25, 2016
I really want to comment on Tino Eyvazian, the service advisor, who helped me with the service maintenance on my electric car. His stand out service was above the chart from the get go. From the first initial phone I made to him to the time I picked up my car. He was very efficient in customer...
Yelp Review
- June 23, 2016
Ivan Velasco assisted me and I couldn't be happier with his attentiveness to me and my GORG CLA :). Also, the Benz dealer was very clean and cool in temperature, nice for these hot days as well as assorted with a few snacks and many drinks. Overall my experience was very pleasant. THANKS IVAN!! I...
Lisa A. Replied: Thanks Vanessa! We're so glad to hear that you had such a pleasant experience with Ivan, and that he
Yelp Review
- June 23, 2016
Amazing service providers! Frank Philips is always attentive and provides great updates on my vehicle status. I will always have my vehicle serviced with dtla motors. The popcorn is also amazing in the lounge area :)
Yelp Review
- June 23, 2016
I regularly bring my ML350 in for service and Frank Phillips is THE BEST. Very fast and accommodating, I never feel pressured into unnecessary repairs or costs. I cannot recommend This dealership more!
Yelp Review
- June 22, 2016
Great experience at DT LA Mercedes Benz. This was my first time getting a Mercedes and I went to the right place. The dealer is very luxurious, everybody is very, very nice. Can't say enough about how helpful Octavio Inofuentes was. I'm so happy with my new car!
Yelp Review
- June 21, 2016
Mason Cheung is an amazing sales guy. Very kind and will work hard for you. Not like the typical MB sales guys. He's simple and down to earth!Great service!
Yelp Review
- June 21, 2016
It's always a hassle and somewhat frustrating experience shopping for a new car. I have looked around different Mercedes dealership in the LA area. Other dealerships were either way too pushy or would not work out a deal with me over email/text. I was fortunate enough to work with Shari Hale here. I...
Yelp Review
- June 21, 2016
Kang was great, and so were every other member in MB of DTLA that helped me out! They took great care of me right when I pulled in. Very nice, cool, and classy dealership! Quick service on the go. Thank you :-) -Abraham
Yelp Review
- June 21, 2016
YOUNG KANG is the best Service Advisor I have ever worked with, and I have met plenty.I was driving my car home and all of a sudden the driver window wouldn't roll up! I immediately thought, let me call YOUNG KANG my service representative at Downtown LA Motors Mercedes. I then realized I never...
Yelp Review
- June 21, 2016
It's always a hassle and somewhat frustrating experience shopping for a new car. I have looked around different Mercedes dealership in the LA area. Other dealerships were either way too pushy or would not work out a deal with me over email/text. I was fortunate enough to work with Shari Hale here. I...
Yelp Review
- June 20, 2016
Frank Phillips went out of his way to make sure the work on my vehicle was completed correctly, and at the best price. Thank you Frank for your commitment to provide a great customer experience! I will definitely return to LA Downtown Motors for my future automobile service needs.
Yelp Review
- June 20, 2016
I took my 2007 S550 Mercedes to Downtown LA Motors for a D Service. I received excellent service from my personal Advisor Tino Eyvazian. Tino had a great attitude as always. I was taken care of in a very reasonable time. My car was washed when I picked it up. The cost was very reasonable. I would...
Yelp Review
- June 18, 2016
Best Service I've ever experienced, Everyone is so friendly and explained everything to me,I'm truly grateful! Thank you so much!!!
Yelp Review
- June 18, 2016
Excellent service! Tino was very informative and communicated with me through the entire time I had my car at service.
Yelp Review
- June 18, 2016
Best service I've ever experienced. Super professional, I was in and out so fast. Everyone is so friendly and my car is running great. I'd give 10 stars if I could. Young does a wonderful job!
Yelp Review
- June 18, 2016
I have been coming to this place for years...Jerry Dilanchiyan is the best service advisor there!He is super friendly and he cares!Not only making sure you get the best service possible! And super knowledgeable! He really takes his time with you and even checks on you as a friend!I had some...
Yelp Review
- June 18, 2016
I took my new c300 to dtla motors after the headliner was burned while getting the windows tinted. Our experience started a bit shaky when the original service rep I contacted was unresponsive for several days. Luckily, the service rep Young Kang stepped in to save the day (and a potential...
Yelp Review
- June 18, 2016
My husband and I leased an E350 at Downtown LA Motors and were highly impressed with all the staff we interacted with at this dealership. We knew exactly what we were looking for before coming to the dealership and called first to see if they had a car on the lot that matched our specifications. The...
Yelp Review
- June 16, 2016
My C300 needed an oil change and was due for an A5 service. I am glad I chose this car dealership. I try my very best to keep my cars in tip top shape. If you do as well, this place is right for you. Not only do they know what they're doing, they have great customer service as well. Particularly, I...
Yelp Review
- June 15, 2016
Had a great experience working with Nick Veladat purchasing a new MBZ at Downtown la motors.. He is extremely knowledgeable and passionate about his work and he made the whole process very smooth. I drove from Orange County to buy my car from this dealership and from Nick, and the whole experience...
Yelp Review
- June 14, 2016
My service adviser Mr. Young Kang always take a good care of all my Mercedes. No worry at all when I took my car to this dealer. Great job well done.
Yelp Review
- June 13, 2016
I just want to say how great of customer service this dealer has for their customers But who give this dealer a great name is the person who I was dealing with , his name is Frank a Phillips , the guy pretty much saved me money for my due update on my Mercedes . if you want number one world customer...
Yelp Review
- June 12, 2016
Had such a great experience at this dealership! Brought my car in for an oil change and Ivan Velasco took care of me from start to finish. He was extremely courteous, knowledgeable and provided the superior customer service the Mercedes-Benz brand stands behind. I can't forget to mention what an...
Yelp Review
- June 11, 2016
I want to give a shout out to "TINO" and the Service team at the DTLA Mercedes dealership. Tino and his team really went above and beyond to help service my 2013 C250 AMG Sport. They were prompt, had strong communication with updates on my car, helpful and had amazing customer service. They...
Yelp Review
- June 11, 2016
I recently got a brand new 2016 E400 Coupe at Downtown LA Motors by Michael Jhun.You want to save time? You want to save money? Go talk to Michael Jhun.This was my 5th E class from Michael and every time I go in, he drops all chit chats and tiresome negotiation and gets to the bottom point, like...
Yelp Review
- June 10, 2016
I got my car from Downtown LA Motors Mercedes Benz and highly recommend Ola as the best sales person. Very friendly and professional. Thanks!
Google+ Review
- June 10, 2016
All the staff there are really friendly, helpful and very attentive.
Google+ Review
- June 10, 2016
Left by Ibrahim K.
I needed a 10000 mile service, called the evening before for an 8:00 a.m. appointment, arrived at 8:00, and was greeted by Barry Murphy. The car was done and washed by 8:45. Great service, efficient and professional. I highly recommend DTLA motor for all purchases, leases and service. Barry is...
Google+ Review
- June 10, 2016
Left by John S.
Juan Kim, the service advisor made our visit to Downtown LA Motors the best experience ever! He was thorough, courteous and reliable. He made all the necessary recommendations with full explanations and made himself available throughout to answer questions and to notify us of the service progress....
Google+ Review
- June 10, 2016
My wife and I have been dealing with Downtown L.A. Motors Mercedes dealership for over 20 years. We have continued to return even though I live in rcadia and there are closer Mercedes dealerships to us because the people there are always courteous and never high pressured. We also return to...
Google+ Review
- June 10, 2016
I got a flat tire on Thursday. . Jerry Dilanchiyan is very professional and he is incredibly friendly and nice. He did a great job changing a new tire for me and getting me in and out the door. Very much enjoyed my experience! The DTLA MB Service Department is the best.
Google+ Review
- June 10, 2016
My wife and I picked up our new B-Class Mercedes last week at Downtown L.A. Motors. That was just an exceptional experience. I've been driving for more than fifty years and have visited many dealerships. This dealership is just on higher level than the rest. What a wonderful day that was. Everyone...
Google+ Review
- June 10, 2016
Took my wagon in for service. Service Advisor Tino Eyvazian was great. Very courteous service from start to finish. Promises kept and no surprises. Car was returned clean and work completed to satisfaction. Thank you!!
Google+ Review
- June 10, 2016
Excellent service and the rental car was perfect! Got a good price too!
Yelp Review
- June 09, 2016
I got my mercedes and they are best customer service ever! Mason was my sales person that he helps me very much from A to Z. I dint know i was getting my car same day. But they Review me and interview me and make me feel so comfy and lease my lovely car on same day !!! now i drove my car almost 5...
Yelp Review
- June 09, 2016
I just purchased my first brand new car. A Mercedes Benz CLA 250 4matic. Being my first purchase I took my parents with me to help. Martin Vardanian, the agent who helped us, made the process very comfortable for us. We test drove the car I wanted, we heard all the details on this car from Martin,...
Yelp Review
- June 08, 2016
Mr. Tino Eyvazian went above and beyond my expectations. He is very courteous,extremely professional, knowledgeable, and pleasant. I recommend the service department at Downtown L.A. Motors. Finally, Tino Eyvazian is second to none. Thank you Tino.
Yelp Review
- June 07, 2016
Bought a 2016 C-class with Jeff Jiang two weeks ago. The general sales manager, William Lo, was very helpful in helping me as well! The whole sales process took less than 2 hours! They are friendly and genuine. By far the best service and experience!Would definitely recommend anyone looking for a...
Lisa A. Replied: Thanks for the recommendation, Nicholas! It's wonderful to hear that you had such a great experience
Yelp Review
- June 06, 2016
Quite possibly the most pretentious dealership I have ever walked into. The sales guy was condescending and unwelcoming. Taking my business to LandRover, BMW or Porch.
Yelp Review
- June 05, 2016
We had a wonderful experience at Downtown Mercedes from beginning to end. Our sales associate Ayman Zahran took good care of us and took the time to explain everything to us.
Yelp Review
- June 04, 2016
I leased 2016 E350 with Kevin Kim. He was very nice and helpful..And really easy to deal WITH.
Yelp Review
- June 03, 2016
If anyone likes to buy a Mercedes Benz, I will very highly recommend "Nick Veladat",fleet manager at Downtown LA Motors Mercedes Benz ! I have been a customer for a long time and bought multiple cars with his help & great service, we love you Nick and wish you lots of success !!! :)
Yelp Review
- June 01, 2016
Got my 3rd E350 from this dealership and worked with Nick Veladat as my sales person. He was so helpful, sweet, patient and knowledgable and I would definitely go back again. Also their finance person Mike G. was extremely helpful and courteous.This is the place to get your next Mercedes Benz.
Yelp Review
- June 01, 2016
Just leased a car at Downtown LA Motors Mercedes Benz and it was a very good experience. I was assigned Nick Veladat as my sales agent and he was nothing but nice, helpful and super easy to deal with. He got us a great deal and made the whole process easy from start to finish. I would highly...
Yelp Review
- June 01, 2016
the best mercedes dealer in town! their service dept, especially barry murphy, is fantastic!
Yelp Review
- May 31, 2016
I seriously had the best experience thanks to Ola!!! I had already been to two other Mercedes dealerships and the service was no where close to what I received! If anyone is in need of a car ask for Ola! He will not disappoint. Made my dreams come true! He indeed went above and beyond! I'm truly...
Yelp Review
- May 28, 2016
I have been getting service here for many years. Tino Eyvazian has provided excellent communication and taken good care of my car.
Yelp Review
- May 27, 2016
Leased a 2016 CLA with Gary Kyboyan right off of a 16 hour flight. As you could imagine, I did not necessarily want to deal with all of the negotiation and paperwork required. I was also not expecting to lease a car that day, however, Gary was straight forward and genuine. I told him what I was...
Lisa A. Replied: Thanks Sunny! It's wonderful to hear that your leasing experience was so pleasant, and that Gary was
Yelp Review
- May 26, 2016
Went in for maintenance and my car was ready to go in under two hours. Thank you Mercedes Downtown! Your service is phenomenal.
Yelp Review
- May 25, 2016
The service department is top notch! I own two Mercedes Benz's and have never experienced such impeccable service. I showed up for "Service A" with NO appointment. I was immediately attended to and was given a time of an hour and a half. The car was completed in an hour. Their online system sent me...
Lisa A. Replied: Thanks Rose! It's wonderful to hear that you had such a wonderful experience with Roy, and that he
Yelp Review
- May 24, 2016
Been going to Downtown L.A. Motors Service for over 14 years now... Jerry D. service advisor is the best, always fixes the problem. He is the reason i take my cars there. Keep up the great work...
Yelp Review
- May 24, 2016
My Engine "check light" came on - so I went to DTLA MB.I was met by Jerry Dilanchiyan, Service Advisor.There are Service Advisors, and then there's "Jerry" a cut above them all!!Jerry is the Best of the Best when it comes to getting your Benz repaired; no matterwhat needs to be done!I "Highly"...
Yelp Review
- May 22, 2016
I love this place . Great service and friendly staff .They're very helpful . Thank you so much Arto Khachadour and Imar for helping me out. Thanks again!
Lisa A. Replied: Thanks Nancy! We're so pleased to hear that Arto and Imar have made your latest experience so
Yelp Review
- May 21, 2016
Charles "Eric" Dorsey was an excellent ambassador for the caring and professionalism exhibited by everyone with whom I interacted during my visits to Downtown LA Motors Mercedes Benz. He answered my questions in a respectful and courteous manner and was eager to take ownership by making my problem...
Yelp Review
- May 20, 2016
I went to this dealership almost two months ago to order a car I custom built on the Internet. My sales agent Stephen Green convinced me to go with a car that was in the build process so that I could get it faster. The price was right and I patiently waited for my new ride. Two days ago I was...
Yelp Review
- May 20, 2016
This is my favorite dealership especially dealing with Jerry Dilan. Always makes my experience smooth and fast. Not only looking out for business but makes me feel like a family member, thank you again for my gift and the great services you do! See you soon
Lisa A. Replied: Thanks for the 5-star rating, Tarek! We're happy to hear that you continue to have such great
Yelp Review
- May 19, 2016
I was very pleased with Nick Veladat's professional services, the Fleet Manager at Downtown LA Motors Mercedes-Benz. He took good care of me and answered all my questions and concerns in regards to my new C300 Lease. The entire process was smooth and made with ease. I definitely recommend Downtown...
Yelp Review
- May 18, 2016
I purchased a new Mercedes just over a year ago from DTLA Motors. Since then, I've brought my car in for service here and have dealt with service advisor Barry Murphy. He has provided excellent and prompt service. I would definitely recommend Barry and the team at DTLA Motors for your service needs.
Yelp Review
- May 18, 2016
Had a great experience with this dealership. Took my car in because it had a check engine light and Ivan Velasco was the service advisor that assisted me. He was amazing. He called me throughout the whole process to keep me updated. Thank you very much for a great experience.
Lisa A. Replied: Thanks for the great feedback, Flora! It's wonderful to hear that Ivan was so helpful and attentive,
Yelp Review
- May 16, 2016
This is my favorite dealership for over 10 years! And yes! There were a lot of cars purchased from them. Specially my favorite guy Omar Mohamed!Thank you so much for helping me through the years and always make my dreams come true!You are the best! Good luck!
Lisa A. Replied: Thanks for the great feedback, Irina! We're happy to hear that you have had such great experiences
Yelp Review
- May 16, 2016
The DTLA MB Service Department is the best. They're always incredibly friendly whenever I pull up, the place it super clean and I LOVE the espresso machine. ;)Barry in Service really helped me out recently, dealing directly with my insurance company to complete an estimate of damages on my car. He...
Yelp Review
- May 15, 2016
Excellent service They're all very helpful and friendly. Jerry Dilanchiyan who helped me out through the process. He's very professional and he assist me to understand my car problem.
Yelp Review
- May 12, 2016
My experience at Mercedes Benz in downtown was awesome!! :) I really appreciate Jerry Dilanchiyan's help, he was amazing. I went on a Saturday noon and he helped me out right away and took my car in. As they needed to fix a couple of things, they were not going to be done the same day, so they...
Lisa A. Replied: Thanks Karla! We're pleased to hear that you had such a great experience with Jerry, and that he was
Yelp Review
- May 12, 2016
Frank Phillips was my service person a Downtown LA Motors Mercedes Benz.Frank Philips helped me out in the service department of downtown MB. He surpassed my expectations. Very professional and very informative and very honest. His honesty and integrity is so important to me that I will always ask...
Yelp Review
- May 11, 2016
I am a returning client with Mr. Cash Yi. This is my second mercedes purchased from Mr. Yi and my experience was great! Always a VIP treatment. Will definitely return if i need to purchase another mercedes.
Lisa A. Replied: Thanks for the great feedback, David! We're happy to hear that Cash was so helpful and attentive,
Google+ Review
- May 10, 2016
Google+ Review
- May 10, 2016
Google+ Review
- May 10, 2016
Left by Steve L.
Juan Kim service advisor is the most kindest guy i ever met.
Google+ Review
- May 10, 2016
Left by Jeong K.
Very kind, detail and fast.
Google+ Review
- May 10, 2016
Tino Eyvazian took good care of me when I went there looking forward to another visit when due!
Google+ Review
- May 10, 2016
We had a great experience at Downtown LA Motors Mercedes Benz. Shari Hale was great and honest (kept her promise with the good deal, as opposed to other places). Her professionalism and attitude towards us was welcoming. We got through the whole process very smoothly and quickly with all members of...
Google+ Review
- May 10, 2016
Customer service is one of the things which customers considers when buying a product or service. The other thing is the quality of your product or service. So, this is easily understood how important it is. A great customer service will not only give you a satisfied customer but also a loyal one...
Google+ Review
- May 10, 2016
Jerry Dilanchiyan always pays attention to detail as he has for the last 8 years helped me maintain my C300 in top operational condition. I've dealt with many service specialist over the last four decades and I would rank Jerry as NUMBER ONE! Thanks Jerry - keep up the great work.
Google+ Review
- May 10, 2016
Left by Nirav S.
Excellent service. Express service option, no appointment required. Detailed info on service sent to your phone and email. Service status texts and emails. Courteous staff. Keep up the good work guys.
Google+ Review
- May 10, 2016
The new dealership/service center is much improved and appreciated. The only areas that I think need improving is the service area. The waiting lounge for service is really small, seating is limited and there should be a concierge who can assist people. There is on occasion no seating while...
Google+ Review
- May 10, 2016
Exceptional staff & service! If you are looking for a new or used vehicle, make DTLA Motors Mercedes Benz your first stop. Rafael made the buying process quick and easy. Service staff is top notch(very detailed). Definitely my go to spot in the future when I need another vehicle....thanks Rafael!...
Google+ Review
- May 10, 2016
my wife and I were shopping for a GLE ; Nick was very courteous delightful as well as accommodating.I have not had a Car Purchase experience ever Nick Knows he is my Future Salesman to go to anytime wanna purchase another MercedesThank you Nick
Google+ Review
- May 10, 2016
Left by Jae C.
Roy Halleluyan helped me thoroughly and professionally last weekend w my CLS550 battery issue. He even took the time to replace a part that was left off from a previous car wash place and took time to explain the details to me.Thanks
Google+ Review
- May 10, 2016
I started to lease my vehicles Newport Mercedes back in 2000. Great place but to far from home and office. Later I found another Mercedes dealer (it was in the Valley of San Fernando) which it was okay. Then, I found Mercedes Benz downtown. From the moment I met Mr. Sood I liked the way he conducted...
Google+ Review
- May 10, 2016
Big Big thanks to Downtown LA Motors and especially to Omar Afifi. He provided me 6 star service! Everything went so easy and was hustle free. I got my CLS there a week ago and I'm super happy with it. I was shopping around for a while and Omar was the best who I dealt with. If I stay with Mercedes...
Yelp Review
- May 07, 2016
Took my car in and spoke with someone named Ivan Velasco, there was a dent and a few scratches on the bumper when I bought the car. He gave us excellent service, and was very nice and professional. He took care of me with very little wait time and also did me the favor of ordering a new spare key...
Yelp Review
- May 07, 2016
Purchased a 2005 BMW 645ci from this dealership about a month ago and was issued a 30 day 1000 miles warranty where owner and dealer both pay 50% of the bill. After about 2 weeks of ownership I noticed a little bit of oil on the ground in the garage at my home. I contacted Mason Cheung, who sold me...
Yelp Review
- May 06, 2016
I want to share my experience at Downtown LA Motors Mercedes Benz. Its a great pleasure to recommend to every one my adviser Erik Dorsey. He is always very helpful courteous and always makes the proper recommendations for my vehicle. I can always trust and count on him. Thanks Erik keep up the good...
Tim E. Replied: DavidThank you for the kind post. Erik is a great member of our team servicing both Mercedes
Yelp Review
- May 05, 2016
Jerry Dilanchiyan from Downtown LA Motors is great! He always does an amazing job taking care of all my needs. Anytime I come in I ask for Jerry and know that I will be in good hands. He listens to all you have to say and makes sure that you leave with everything taken care of and happy. I'm glad...
Lisa A. Replied: Thanks for the great feedback, Natalie! We're happy to hear that Jerry continues to ensure that you
Yelp Review
- May 05, 2016
I am still in Awe of the Excellent and Efficient Service I was provided by DTLA Mercedes Dealership from the initial greeting to Young Kang my service advisor to David Khachatryan service manager ensuring I was provided great service. The seamless communication from beginning to end, The ability to...
Yelp Review
- May 04, 2016
4 Stars average? HOW?This dealership is the poster-child for why dealerships are awful in EVER. SINGLE. FACET. of business. The service/parts department is anchored by a blatantly dishonest and all-around unpleasant Neal Goldman, who will lie and cheat his way to a favorable outcome for his...
Yelp Review
- May 04, 2016
Frank Philips helped me out in the service department of downtown MB. He surpassed my expectations. Very professional and very informative and very honest. His honesty and integrity is so important to me that I will always ask for him and because of Frank, I will therefore go back to downtown...
Yelp Review
- May 04, 2016
Barry Murphy is an excellent technician and he has taken care my cars for many years, thank you Barry.
Yelp Review
- May 04, 2016
Young Kang was an exceptional service consultant. His courtesy and high degree of professionalism were greatly appreciated. My vehicle was repaired correctly the first time and I appreciated the personal touch.
Yelp Review
- May 03, 2016
I'm writing to share several experiences of awesome service going thru one of the DTLA service mangers Ivan Velasco. Since moving back to the new service facility I've been working with Ivan for maintenance and warranty service (GL550, 2011 with 85k miles, which I purchased DTLA) He has been...
Yelp Review
- May 03, 2016
I have purchased eight vehicles from Ola Amosun. Each transaction was effortless. Ola had the paperwork and the car of my choice ready and waiting. In only takes a short visit to complete each transaction. Since I have dealt with Ola he has delivered exactly as promised on price and cars.In...
Yelp Review
- May 03, 2016
Very good service! two free maintainance services for my car.
Lisa A. Replied: Cong, I am pleased to hear that Mason was able to assist you in your car buying process. It is very
Yelp Review
- May 03, 2016
I leased a new vehicle; my 5th with Downtown LA Motors. Why so many leases with one dealership when there are so many other options, even closer ones? Customer service, support, and how they go the extra mile to make sure you are more than satisfied. Habib Amla remains in touch with me throughout...
Yelp Review
- May 02, 2016
4 Stars average? HOW?This dealership is the poster-child for why dealerships are awful in EVER. SINGLE. FACET. of business. The service/parts department is anchored by a blatantly dishonest and all-around unpleasant Neal Goldman, who will lie and cheat his way to a favorable outcome for his...