Sales man Amin or amid is very unprofessional. I called for information about a g63 super rude .i guess he has a bad month or doesn’t hit his monthly target. Relax I’m looking to buy not waste your time!Don’t go here he should get fired!

Response from the owner Replied: We're deeply sorry to hear about your negative experience. Providing exceptional customer service is paramount to us, and we sincerely apologize for any unprofessionalism you encountered during your interaction. Your feedback is invaluable to us as we continuously strive to improve our services.We assure you that this is not reflective of our standards or the level of service we aim to provide. Rest assured, we are taking your concerns seriously and will address them promptly with our team to ensure such incidents do not recur in the future.Please know that your satisfaction is our top priority, and we would appreciate the opportunity to make things right. If you're still interested in exploring the G63 or have any further questions, please don't hesitate to reach out to me directly. We're here to assist you in any way we can.Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.Sincerely, Mercedes Benz of Los Angeles Teyvazian@dtlamotors.com

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Went in today to check out the E 300 with sport package. This was the first dealership I went to for this particular purchase. We were greeted by Eduardo who helped us so much in showing the car and getting a deal. Gary (the manager) went out of his way to get us a very fair deal and quickly. Very...

Response from the owner Replied: Dear Dr Kim,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Eduardo and Gary provided you with exceptional service during your visit to our dealership. Providing a seamless and enjoyable car-buying experience is our top priority, and it's fantastic to know that our team exceeded your expectations.We'll be sure to pass along your kind words to Eduardo, Gary, and the rest of our team. Your recommendation means the world to us, and we're grateful for the opportunity to assist you in finding the perfect E 300 with the sport package.If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to help.Thank you again for choosing [Your Dealership's Name], and we look forward to serving you again in the future.Best regards, Tino Eyvazian, Mercedes Benz of Los Angeles

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Tino in the service dept is by far the best part about dealing with the service team. He’s helped my wife and I out for years now and it’s a big reason why we continue to own Mercedes. Proper customer service is hard to find these days which makes it that much more refreshing when working with him....

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Ridiculous. For being an employee of Lithia, I would of hoped for something to work out getting a car through this dealer but obviously they just ruined my car buying experience AND MY credit by making almost 20 hard inquiries. Almost like they don’t care. I talked to Art and all he mentioned was...

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Frank Phillips has been the only service advisor I’ve worked with since 2020. He’s very communicative and always takes great care of my car service needs & concerns. If I could give him 100 stars I would! Truly appreciate Frank Phillips

Response from the owner Replied: Dear Taniya Davis,Thank you so much for taking the time to leave such a wonderful review about Frank Phillips! We're thrilled to hear that he has consistently provided you with exceptional service since 2020.At Mercedes Benz of Los Angeles, we strive to ensure that every customer receives the highest level of care and attention to detail when it comes to their car service needs. Frank is a valued member of our team, and we will be sure to pass along your kind words to him.Your loyalty and satisfaction mean the world to us, and we truly appreciate your continued trust in us for your automotive service needs. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know.Thank you again for choosing [Dealership Name], and we look forward to serving you for many years to come!Best Regards, Tino EyvazianMercedes Benz of Los Angeles

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The showroom was half-empty yet busy. Despite the visible presence of a staff member named Ayman, who toured the dealership a few times without engaging with customers, we experienced a noticeable delay in service. Eventually, we were assisted by another salesperson, but our experience was marred by...

Response from the owner Replied: Dear Eric,Thank you for taking the time to share your feedback regarding your recent visit to our dealership. We sincerely apologize for the delay in service and any frustration you experienced during your time with us.Ensuring that every customer receives prompt and attentive service is our top priority, and we regret that you did not receive the level of engagement you expected. We will address this with our team to ensure that all staff members are actively engaging with customers and providing assistance as needed.We understand how disappointing it can be to arrive at our showroom only to find that the vehicle you're interested in is not currently in stock. Please accept our apologies for any inconvenience this may have caused. We are continuously working to improve our inventory management processes to minimize such occurrences in the future.Your feedback is invaluable to us, and we will use it to identify areas for improvement and enhance the customer service experience at our dealership. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly.Once again, we apologize for any disappointment you experienced during your visit, and we hope to have the opportunity to serve you better in the future.Sincerely, Tino Eyvazian, Mercedes Benz of Los Angeles

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After dealing with a few other dealers we ended up applying online and received a call from Daniel he was very helpful and personable. He Made the process very smooth. I really appreciated his professionalism and attentiveness to questions or concerns I had. I officially have a g wagon now 🙌 thanks...

Response from the owner Replied: Dear Ms CruzThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Daniel and Craig provided you with exceptional service and made your car-buying journey a smooth and enjoyable one.At Mercedes-Benz DTLA, we strive to provide our customers with the highest level of professionalism, attentiveness, and support throughout the entire process, and we're delighted that Daniel and Craig exceeded your expectations.Congratulations on your new G Wagon! It's wonderful to hear that you're enjoying your purchase, and we're grateful for the opportunity to have been a part of your journey.If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help and support you every step of the way.Thank you again for choosing Mercedes-Benz DTLA, and we wish you many miles of happy and safe driving in your new vehicle!Best regards, Tino Eyvazian, Client relations directorteyvazian@dtlamotors.com

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Hello, I was with Yolanda in the service area, I received excellent customer service, very efficient, very friendly, the most important thing was that they coordinated very well with the technicians to solve and explain to me what my car needed, 100 out of 10, thank you YolandaHola estuve con...

Response from the owner Replied: Dear Osmin,Thank you so much for taking the time to share your positive experience with Yolanda and our service team! We are thrilled to hear that you received excellent customer service and that Yolanda went above and beyond to ensure your satisfaction.Efficiency, friendliness, and clear communication are pillars of our service, and we're delighted to know that Yolanda exemplified these qualities during your visit. Your kind words mean a lot to us and will be shared with Yolanda and the entire service team.We appreciate your trust in us and are here to provide top-notch service for any future automotive needs you may have. If there's anything specific you'd like to share about your experience or if you have further feedback, please feel free to reach out.Thank you once again for choosing us, and we look forward to serving you in the future!Best regards, Tino Eyvazian, Client relations manager teyvazian@dtlamotors.com

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Please do not do business here, they lie and practice shady business tactics. I called to order a part for my CLS 63 AMG and they told me a week in advance that my part was ready at the dealership. I then proceeded to show up on a Friday, drove 1 hr to get here and all for them to tell me the part...

Response from the owner Replied: Dear Eric,We sincerely apologize for the inconvenience and frustration you experienced during your recent interaction with us. Your feedback is essential, and we regret any negative impression our service may have left.We understand the importance of accurate information and reliability, and we failed to meet those expectations in your case. This situation is not indicative of our usual standards, and we appreciate you bringing it to our attention.We have investigated the matter and identified the breakdown in communication that led to the discrepancy between the information provided in advance and the actual availability of the part. We are taking immediate steps to address this issue internally to prevent a recurrence.Additionally, we understand the time and effort you invested in visiting our dealership, only to be disappointed. We value your time, and we are genuinely sorry for the inconvenience caused.To make amends, we would like to expedite the process of getting the part to you as soon as possible. If you could provide us with your contact details or reach out to me directly =, we will ensure that your order is prioritized, and the part is delivered promptly.We genuinely appreciate your understanding and the opportunity to address this matter. We understand that trust is earned, and we are committed to regaining your confidence in Mercedes Benz of Downtown LA.Thank you for sharing your experience, and we hope to have the chance to rectify this situation.Best regards, Tino Eyvazian, 213 927 7718

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I want to caution everyone considering buying a car from this dealership. Avoid dealing with salesperson Ata. We visited to choose between two trims, but Ata left us near the car for 15 minutes, returned saying he didn't have the keys, and refused to show the car after learning we had a car broker....

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Worst dealership experience ever these sales people will do the most to convince you to try to buy a car and they will make your a lot of good sounding promises and tell you that you will be able to get a car one way or anotherThey are all liers in this locationAnd I’m very displeased with my...

Response from the owner Replied: We appreciate you taking the time to share your feedback, and we are genuinely sorry to hear about your disappointing experience with our dealership. It's disheartening to learn that you felt misled and experienced challenges with our sales team, particularly with Daniel.We take your concerns seriously, and we want to assure you that this is not reflective of the standards we strive to maintain. We apologize for any unmet promises, poor communication, and the inconvenience caused during the credit check process.Your feedback is invaluable to us, and we will be thoroughly investigating the issues you've raised. Rest assured, corrective measures will be implemented to address the areas where we fell short. We understand the importance of clear communication and transparency throughout the car-buying process, and we regret that you did not experience this.If you would be willing to provide additional details or discuss your experience further, please feel free to contact us directly at teyvazian@dtlamotors.com. We genuinely value your input and would like the opportunity to address your concerns and work towards a resolution.Once again, we apologize for any frustration you've experienced, and we appreciate your patience as we strive to make improvements.Sincerely,Tino Eyvazian, Client relations manager, Mercedes Benz of LA

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The service is poor. I have been waiting for three months for the license plate and it has not been sent. The DMV said that it did not receive the submitted materials at all and it was not done carefully.服务差，牌照等了三个月了还没寄到，DMV说根本没收到提交的材料，做事不用心

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Habib is fantastic.Very easy transaction.Great selection of cars.I will definitely be back for my next car.

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Don't, even when u think to get a car from there DON'T. The service department is horrible. I leased a "what supposed to be a great car " there. The amount of money that I spent on maintenance to the car was crazy. I purchased tires insurance but I have been lied many times that the tired were...

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Omg this the worst dealership I EVER BEEN TO I PROMISE LIKE MY CAR BEEN IN THIS SHOP BEFORE CHRISTMAS AND TILL THIS DAY JANUARY 5 I STILL DON’T HAVE NO UPDATE ON MY CAR LIKE

Response from the owner Replied: We sincerely apologize for the delay in updating you about your car. We understand your frustration, and we deeply regret any inconvenience this has caused.While we strive to provide excellent service, we acknowledge that we fell short in this instance. We want to assure you that we are actively addressing the situation and working to expedite the update on your car.We appreciate your patience during this process, and we would like to connect with you personally to provide a more detailed update. Please share your contact information with us or feel free to reach out to us at [Your Contact Information].Once again, we apologize for any inconvenience, and we are committed to resolving this matter promptly. Thank you for bringing it to our attention.Sincerely,Tino Eyvazian, Client relations managerMercedes Benz of Los Angeles

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This dealership has the worse service in southern CA. I dropped my car there on December 21 and they were supposed to get back to me after Christmas Day. I had no choice, so I accepted. No one called me at all! No text, no email nothing! Finally I called them on Jan 2nd. Guess what, no one has...

Response from the owner Replied: Thank you for bringing your concerns to our attention. We deeply apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. We understand that the level of service you received does not align with the standards we strive to uphold.Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our service. We would like the opportunity to further discuss your experience and gather more details to prevent such incidents from occurring in the future.if you would be willing to provide more information or discuss your experience in greater detail, please contact me directly. Teyvazian@dtlamotors.comWe are eager to make amends and regain your trust.Once again, we apologize for the disappointment you faced and appreciate your feedback as it helps us identify areas for improvement. We value your business and hope to have the chance to provide you with a more positive experience in the future.Sincerely,Tino Eyvazian, Client relations manager Mercedes Benz of Los Angeles

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Took my car in at 8am Ivan took about 40 minutes to come and greet us, I had to get out and look for him, I was hoping to get my car the same day but no! They kept it all day and I got my car the next day smh. I picked it up drove off and my car kept going to the side we took it back and they...

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ATA was amazing! I would definitely come back and definitely refer others. He was kind and very informative.

Tino E. Replied: Thank you sincerely for the fantastic review! Delivering outstanding experiences is our mission, and it's heartening to know we've hit the mark with you. I'll be sure to pass on your glowing feedback to our entire team. Wishing you and your loved ones a joyous holiday season from the DTLA Mercedes Benz family.Tino Eyvazian, Mercedes Benz of Los Angeles

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Dropped off my 2014 CLS 550 today and Greg made me feel comfortable and re assured me everything will be taken care off and would let me know every step status of the vehicles process on repairs so far so good Mercedes Benz of Los Angeles.

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Response from the owner Replied: Thank you for the high rating Joy :)

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I’m a new registered owner of a Mercedes, I called DT L.A Mercedes customer service and asked to see how I can register the vehicle to my name so I may start tracking my Maintenance service on the Mercedes app. I was transferred to Sales, I told him what I need and instead of helping me he...

Response from the owner Replied: Thank you for taking the time to share your recent experience with our customer service. We sincerely apologize for any frustration or inconvenience you may have encountered during your call.We understand the importance of a seamless registration process for your Mercedes, and we regret that our service did not meet your expectations. Your feedback is invaluable, and we appreciate you bringing this matter to our attention.To address your concerns, we are actively investigating the incident to ensure that similar situations do not occur in the future. Additionally, we would like to personally assist you in completing the registration process and answer any questions you may have.Please reach out to me directly at teyvazian@dtlamotors.com or visit our dealership at your convenience. We are committed to resolving this matter promptly and ensuring that you have a positive experience with our team.Once again, we apologize for any inconvenience, and we appreciate your understanding as we work to improve our services.Sincerely, Tino Eyvazian, Client relations manager MB LA

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Response from the owner Replied: Thank you for your wonderful review.

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I've never seen any dealership as un eager to sell as this one. Very stereotypical dealership. If you aren't arriving in a suit and tie in a G wagon be prepared to not be taken seriously. Waste of time.

Tino E. Replied: Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet your expectations, and we appreciate your feedback as it helps us improve.We are disappointed to hear that you felt our dealership was unwelcoming. We want to assure you that we value every customer, regardless of their attire or vehicle choice. Our goal is to provide excellent service to everyone who walks through our doors.Your concerns are taken seriously, and we would like the opportunity to address them further. If you are open to discussing your experience in more detail, please feel free to contact me at teyvazian@dtlamotors.com. We are committed to making improvements based on customer feedback, and your insights are invaluable to us.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the chance to make it right. Thank you for bringing this to our attention.Best regards,Tino Eyvazian

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Purchase the car today got a great deal low mileage mr. Omar Afifi was great in the brake down in the price, the car itself overall great customer service skills I would definitely recommend Omar and Mercedes-Benz of Los Angeles thanks for all your help.

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This was by far the best MB dealership experience. I bought 5 Mercedes in past 15 years and this dealership offers the courtesy, transparency and the professionalism, unlike other MB dealerships in LA/OC county. Michael J is the VIP there. I will be coming back for my next purchase for sure.

Response from the owner Replied: Thank you for your kind words! We're absolutely delighted to hear about your positive experience with us. It's been a pleasure serving you over the years, and we appreciate your loyalty.Your feedback is invaluable to us, and I'll make sure to share your wonderful review with Michael J and the entire staff. It's always uplifting for our team to know that their efforts are making a difference.We're committed to providing top-notch service, and we look forward to continuing to meet your car needs for many more years to come. If there's ever anything you need or if you have further feedback to share, please don't hesitate to reach out.Thanks again for your trust and support. Here's to many more years of great service!Best regards, Tino E.Teyvazian@dtlamotors.com

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Do yourself a favor and do not take your vehicle to service here. Dropped off my vehicle a MONTH AGO, Do not have a rental for me yet and state they're too busy to look at my car. It sat at the dealership for 3weeks until they were able to tell me what was wrong with it. PLEASE GO TO ANOTHER...

Tino E. Replied: I sincerely apologize for the inconvenience you've experienced with our service, and I want to express my gratitude for bringing this matter to our attention. I understand the frustration and disappointment you must be feeling, and I'm truly sorry for any inconvenience caused during the servicing of your vehicle.We take your feedback seriously, and I assure you that we are actively addressing the issues you've raised. It is not our standard practice to keep customers waiting for such extended periods, and I apologize for the delay in resolving the issues with your vehicle.I would appreciate the opportunity to investigate this matter further and to personally ensure that the necessary steps are taken to prevent a similar situation in the future. If you could provide me with more details about your experience, such as your name, contact information, and any additional information about your service visit, it would be immensely helpful.Customer satisfaction is our top priority, and we are committed to making things right for you. Please feel free to reach out to me directly at teyvazian@dtlamotors.com so that we can discuss this matter in more detail and work towards a resolution.Once again, I apologize for the inconvenience you've faced, and I appreciate your understanding.SincerelyTino Eyvazian, Customer relations directorTeyvazian@dtlamotors.com

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Purchase a used AMG 2019 GLE Parts were missing on car I've been contacted the Sales Manange for 2 months he referred to service manage to fix problems he never got back..I called Manager he again would call Oscar in parts and I left Oscar a message never no call ..it seem to me the sales person...

Tino E. Replied: Thank you for bringing this matter to our attention, and we sincerely apologize for the issues you've experienced. We value your feedback and are committed to ensuring your satisfaction.To better assist you and gather more details about your specific situation, I kindly ask that you reach out to me directly. Our team is dedicated to resolving any concerns you may have promptly. You can contact me at teyvazian@dtlamotors.com , and we'll make it a priority to address your needs.Our goal is to provide excellent service to each and every client, and we appreciate the opportunity to make things right for you. We look forward to hearing from you and working towards a resolution.Best regards,Tino E.

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Response from the owner Replied: Thank you for taking the time to leave a review, although we are sorry to see that you had a less-than-ideal experience. We value all feedback, and we'd like to understand more about your concerns and help in any way we can.Since your review doesn't provide specific details, we would greatly appreciate it if you could reach out to us directly. Please don't hesitate to contact me personally at Teyvazian@dtlamotors.com. We're committed to addressing any issues you may have encountered and ensuring that your next experience with us is a positive one.Your satisfaction is our priority, and we look forward to the opportunity to assist you further. Thank you for your time, and we hope to hear from you soon.Best regards, Tino E. Mercedes Benz of LA

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Response from the owner Replied: Thank you for taking the time to leave a review, although we are sorry to see that you had a less-than-ideal experience. We value all feedback, and we'd like to understand more about your concerns and help in any way we can.Since your review doesn't provide specific details, we would greatly appreciate it if you could reach out to us directly. Please don't hesitate to contact me personally at Teyvazian@dtlamotors.com. We're committed to addressing any issues you may have encountered and ensuring that your next experience with us is a positive one.Your satisfaction is our priority, and we look forward to the opportunity to assist you further. Thank you for your time, and we hope to hear from you soon.Best regards, Tino E. Mercedes Benz of LA

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The worst dealership in Los Angeles, everyone is a lying, I am waiting 2 weeks for my AC

Response from the owner Replied: Thank you for taking the time to leave a review. We're truly sorry to hear about your less-than-5-star experience. Your satisfaction is our top priority, and we would like to address any concerns you may have. Please feel free to contact me directly so that we can work together to resolve any issues. We value your feedback and appreciate the opportunity to make things right.Teyvazian@dtlamotors.com

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Not one EV charger works here for Mercedes drivers. Was told only for customers who purchased from the dealer.

Response from the owner Replied: Thank you for taking the time to leave a review. We genuinely appreciate your feedback and apologize for any inconvenience you experienced with our EV charging station.I'd like to assure you that I personally checked our charging stations this morning, and they are indeed functioning as designed. It's possible that there might be an issue with the fitting on your vehicle that doesn't align with our charging station. We're here to assist and ensure that all EV users can take full advantage of our charging facilities, whether they purchased a vehicle from us or not.Thank you again for your feedback, as it helps us continuously improve our services for all EV users.Warm regards,Tino E.

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The worse experience ever! Horrible customer service. I took my car in for electrical problems 3 weeks later I was told there was water damage under the rear left floorboard and it wasn’t covered under warranty! ( never contacted the warranty company because they couldn’t find the cause) Scott was...

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Response from the owner Replied: Hello, thank you for your evaluation of our dealership. We appreciate you taking the time to let us know how your experience has been, if you would like to give us a call with any questions concerns or more feedback feel free to give us a call at 213-927-7769. We look forward to working with you soon.

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Very unprofessional individual. I have been trying to reach Tim Endo the service and parts director for over a month. Left a voicemail and never once received a call back. I also left a voicemail to Scott Hodges the service manager and not heard back from him but I will give him the benefit of the...

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Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The...

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Ordered a part and paid for overnight shipping, someone called to discuss the part (clearly not knowing what they are talking about) I instructed the person to get me that part# or a new part# if it has been revised or just refund me. I emailed them two times just to make sure and those emails have...

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On the 3 occasions I’ve been here; regardless of who I dealt with I’ve not once felt welcomed, valued, or treated as a potential customer. Unless you’re wearing your designer items as a badge of status, you’re treated as wasted time & invaluable to who you’re dealing with. I was ready to come in and...

Response from the owner Replied: Thank you for taking the time to write this review. I want to sincerely apologize for the negative experience you had at our store. Your feedback is crucial in helping us improve our services.To address your concerns and answer any questions you may have, we'd like to have a member of our sales team contact you directly. Please provide us with your preferred contact information, and we will reach out to you as soon as possible.Thank you for giving us the opportunity to make this right.Best regards,Tino Eyvazian, Teyvazian@dtlamotors.com

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Rafael G. is the best! I just got my third Mercedes from him!!!!! He always makes it happen! If you want a Mercedes, this is the best dealership to go to! Smooth and easy transaction! Go see Rafael G.... you will thank me later!

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Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The...

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Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The...

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Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The...

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The service team is quick and efficient. I needed my tire pressure adjusted and the gas station across the street had no air. I spoke to the nice gentleman in the front and he helped me and told me to drive in. As soon as got in Walter quickly came to my assistance and helped me right away. Thank...

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Response from the owner Replied: Thank you for taking the time to leave a review. We value all feedback and are committed to providing excellent service to our customers. We noticed that you rated us with 1 star, but unfortunately, there's no specific comment to help us understand your concerns. We would greatly appreciate it if you could reach out to us directly at teyvazian@dtlamotors.com to discuss your experience further. Your satisfaction is important to us, and we would like the opportunity to address any issues you may have encountered.We look forward to hearing from you and working towards a resolution.Best regards,Tino Eyvazian, Client relations managerteyvazian@dtlamotors.com

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The worse.... save time and money don't go there they won't see your car until one week after you take it in.

Response from the owner Replied: Thank you for taking the time to leave us a review. While we do our best to accommodate everyone, its true that our commitment to offering quality service at an affordable rate has made us quite popular, leading to occasional busy periods. Please know that we are continuously working to enhance our efficiency without compromising the quality of service we deliver. Please reach out to me directly and I will help in getting you in. Thank you. Tino E. Mercedes Benz of LA

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Terrible experience here. Cindy the sales rep I spoke to did not listen to me at all and was rude and pushy. She was really ill informed and could not answer basic questions about the car such as how much fuel it needed but did manage to point out the shiny ambient lighting inside. I was unimpressed...

Response from the owner Replied: Thank you for taking the time to write the review. I want to extend my sincerest apologies for the unfortunate experience you had during your visit to our dealership. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure that every customer receives the highest level of service. I'm truly sorry to hear that your interaction with our sales representative, did not meet your expectations. We hold our team members to a high standard of professionalism and courtesy. We are dedicated to providing accurate and helpful information to our customers to make informed decisions about their purchases. Please reach out to me directly and give us a chance to earn your trust and business. Thank you for your time. Tino E.

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The worst service you can get. If you want to buy an expensive car but receive the worst customer service, this is your place. Our car has been in service for over 2 months now for a fault related to the car (no accident). We get updates only if we reach out (and can find someone), no loaner car...

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Great experience with Bryan Romero and his teamI called the dealership about a car and had a very transparent conversation about the condition and price of the car.We agreed on a price before hand, and the two days later, someone else made a higher offer. It was actually a friend of mine who didn't...

Response from the owner Replied: I want to express my heartfelt thanks for your wonderful review. It brings me immense joy to hear that you are thoroughly enjoying your new car. Your feedback means a lot to us, and it's truly appreciated.I will make sure to share your positive review with Bryan and the entire team at the dealership. They will be thrilled to know that their efforts have made such a positive impact on your experience.Once again, thank you for taking the time to share your thoughts. If you ever have any more feedback or if there's anything else we can do for you in the future, please don't hesitate to let us know. We're here to assist you.Warm regards,Tino E. MB of LA

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We went to look at some cars , loved the cars but none came to us when we were there and we have to go looked for a salesman trying to get info on the C class but at the end we just walked out

Tino E. Replied: Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience you may have encountered in finding a salesperson to assist you during your visit.Your feedback is valuable to us, and we want to ensure that you have the best possible experience with our team. Please accept our apologies for falling short in this regard.To make things right, we would like to personally assist you and ensure that all your questions and needs are addressed promptly. Please feel free to contact me directly at Teyvazian@dtlamotors.com. I will be more than happy to connect you with a knowledgeable salesperson who can answer any questions you may have and provide you with the assistance you need.Your satisfaction is our top priority, and we are committed to delivering exceptional customer service. We look forward to the opportunity to serve you better and make your next visit a more pleasant one.Thank you for choosing [Your Company Name], and we appreciate your feedback.Warm regards,Tino E. Client relations director MB of LA

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This dealer has gotten so bad, they do not care about there customers, if you leave your car for service or a diagnostic ex ; check engline light' they will keep it over 2 weeks just to run a simple test! That's not including the repair ... try to avoid this place and save yourself!!!

Tino E. Replied: Thank you for taking the time to share your review. We truly appreciate your feedback.We understand that providing excellent service can sometimes result in high demand and challenges in accommodating everyone immediately. I apologize for any inconvenience you may have experienced during your visit.Your satisfaction is important to us, and we are committed to finding a solution to ensure your car gets the service it needs. Please reach out to me directly, and I will work with you to find a suitable arrangement to get your car in for service promptly.Thank you for giving us the opportunity to address your concerns, and we look forward to assisting you with your car service needs.Best regards,Tino E. MB of LA

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I'm conflicted on how many stars to give over one person in service because over all I've never had a problem with the work done on my car. Frank has been my service guy for 6 years with different Mercedes that I've had but it's all gone bad. I took my car in for service August 20th for Service B,...

Tino E. Replied: Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us identify areas where we can improve and better serve our customers.I'm truly sorry to hear about your recent experience, and I understand your frustration. Please know that we take your concerns seriously, and we are committed to making things right. Your feedback has already been instrumental in helping us identify areas that need attention.I want to assure you that when you bring your car in next week, we will do everything in our power to provide you with a significantly better experience. Your satisfaction is our top priority, and we are dedicated to ensuring your visit is a positive one.If you have any specific concerns or requests for your upcoming visit, please feel free to share them with us, and we will do our best to accommodate your needs.Once again, thank you for your valuable feedback, and we look forward to the opportunity to serve you better in the near future.Warm regards,Tino E. MB of LA

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Ask for Bryan Romero. He's a very skilled and professional Benz Agent. He will go above and beyond, making sure he builds customers for life. Bryan will go above and beyond for his customers and any family in need of a new or used car. Coorporate should take a closer look at the employees building...

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I brought the vehicle into Downtown LA Mercedes Benz on Figueroa St for repairs on June 23, 2023 the repairs requested were key replacement and changing the 2 back tires. Overall, the car was in PERFECT CONDITION to drive after being expected to fix. The car was awaiting intake at a Body shop in Los...

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F. MajestySERVICE DATE STARTED : 06/23/2023MERCEDES BENZ COMPLAINT FOR VIN # WDBJF65F1WA67271809/26/20232200 W 8Th St Apt 334.Los Angeles CA, 90057I am Fylicee Majesty, I own a 1998 Mercedes Benz Vin # WDBJF65F1WA672718.I brought the vehicle into Downtown LA Mercedes Benz on Figueroa St for repairs...

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When I first walked one came to greet me they was all just walking around on their phone. I had to approach a sales person to ask about a car I seen online he showed me that car and one more after. That not my problem the whole time he seemed like he disinterested in helping me like he had something...

Tino E. Replied: I'm genuinely sorry to hear about your recent bad experience at our dealership. We sincerely apologize for any inconvenience or frustration you may have encountered during your visit.Your feedback is important to us, and we are committed to making things right. Please reach out to me directly, and I will do my utmost to address your concerns and assist in any way I can. Your satisfaction is our top priority, and we want to ensure that your experience with us is a positive one.Thank you for taking the time to bring this matter to our attention. We value your time and your business, and we look forward to the opportunity to resolve this situation to your satisfaction.Best regards,Tino E. MB of LA

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Response from the owner Replied: I wanted to take a moment to express my heartfelt thanks for the wonderful review you left us online. Your kind words mean the world to us and truly brightened our day!Thank you once again for your fantastic review. We look forward to serving you again in the future and hope to exceed your expectations once more.

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Response from the owner Replied: Thank you so much for your kind review. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

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Response from the owner Replied: Thank you for taking the time to write such a wonderful review. We look forward to assisting you in all your car needs in the future. Thank you.

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Response from the owner Replied: I wanted to take a moment to express my heartfelt thanks for the wonderful review you left us online. Your kind words mean the world to us and truly brightened our day!We're so glad to hear that you had a positive experience with us, and your support is incredibly valuable to our team. We're committed to providing excellent service, and your feedback motivates us to continue striving for excellence.Thank you once again for your fantastic review. We look forward to serving you again in the future and hope to exceed your expectations once more.

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Response from the owner Replied: I wanted to take a moment to express my sincere gratitude for the wonderful online review you left for us. Your kind words mean a lot to our team, and we truly appreciate your support.

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Bad maintenance service. Don't go if you have other options

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Four tires were replaced as requested and done within 24 hours.

Response from the owner Replied: I wanted to take a moment to express my sincere gratitude for the wonderful online review you left for us. Your kind words mean a lot to our team, and we truly appreciate your support.

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I went in to have my car detailed. My favorite Sales guy, Rafael G., assisted me in setting this up. He is such a wonderful guy to work with! Plus, the customer service of Mercedes-Benz of Downtown Los Angeles is by far the BEST!!! They treat EVERYONE like royalty! I am a customer for life! I...

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The care shown was top notch. The updates and the explanations of the service provided were truly appreciated.

Response from the owner Replied: We want to extend our heartfelt gratitude for trusting us with your car and car repair needs. At [Your Company Name], we take immense pride in delivering top-notch service and ensuring the highest quality of work for each client and vehicle.Your trust in our expertise means a lot to us, and we are committed to maintaining the standard of excellence you've come to expect from us. If there's ever anything more we can do to assist you in the future, whether it's for routine maintenance or any other automotive needs, please don't hesitate to reach out.Once again, thank you for choosing us, and we look forward to serving you again whenever you need us.Best regards,Tino E. MB of LA

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Evelyn was a great service advisor and helped resolve my issues quickly.

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Thank you for the fantastic shopping experience, Diego. We are loving our EQE!

Response from the owner Replied: We wanted to extend our heartfelt gratitude for your positive review. We are delighted to hear that you are enjoying your new car! Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we've met your expectations.Please know that we are always here for you. Should you ever need any assistance or have questions in the future, don't hesitate to reach out. Our dedicated team is ready to help.We look forward to the opportunity to serve you again and see your happy face at our dealership. Thank you for choosing us!Best regards,Tino E. MB of LA

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Always a great experience at Mercedes DTLA. Barry is the man!! He's easy to work with and takes great care of my Benz.

Response from the owner Replied: We are truly grateful for your wonderful review. Your feedback brightens our day and motivates us to continue providing the best service possible.I will definitely share your kind words with Barry and the entire staff. It's important for us to recognize and celebrate the efforts of our team members who contribute to creating exceptional experiences for our valued customers like you.Once again, thank you for taking the time to share your positive experience, and we can't wait to welcome you back in the future.warm regards, Tino E.

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Absolutely the worst customer service. Horrible representative of the Mercedes Organization. Giving a one is a far stretch. Better off going to another dealership.

Response from the owner Replied: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with us, and we value your input as it helps us improve.We are genuinely sorry that your visit did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously. We would appreciate the opportunity to discuss your specific concerns in more detail, so we can better understand what went wrong and how we can make improvements.Please feel free to contact us directly so that we can address your concerns and work towards a resolution. Your feedback is essential, and we are committed to making the necessary changes to ensure a better experience for our customers in the future.Thank you, Tino E MB of LA

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This visit was smooth. Frank handled everything I recommended you to ask for him. I Will be back Again.

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My experience was excellent. The person who assisted me was very nice and had good customer service.

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Imagine going to Mercedes Benz dealership in downtown la and get racially profiled and get assaulted by security guard in front of general managers office.which btw Didn’t do absolutely anything to comfort our visit to Mercedes Benz. well that’s my family and I right now. Came in looking to...

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Came in today w my buddy to check out a car, was helped by Manuel Cardona, top notch guy, showed my friend a couple of cars and was zero pressure and worked with him on numbers and got a deal done . As for the process it was quick , friendly atmosphere and very nice facility. Highly recommend this...

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Stephanie Santos is truly an embarrassment to work at a “high end” dealership. How dare you ask me for personal information then never get back to me! Mind you I am currently using MB Financial and have been low balled for my newer tradin. If you can’t offer what I need, at least get back to me...

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Rafael at Mercedes Benz of Downtown LA set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Rafael was responsive and highly knowledgeable about the vehicle itself and walked me through the entire process. It could not have been more...

Response from the owner Replied: Thank you so much for your positive review! We're absolutely thrilled to hear that your experience with our staff was not only pleasant but also worry-free. Your kind words mean a lot to us.I will be sure to share this wonderful review with Rafael and all of our dedicated staff at the dealership. It's always great to acknowledge their hard work and dedication to providing excellent service.If you ever have any more feedback or if there's anything else we can do for you in the future, please don't hesitate to reach out. We're here to assist you.Once again, thank you for choosing us, and we look forward to serving you again in the future.Warm regards,Tino E. MB of LA

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The service department sucks very rude and disrespectful techs they talk about you in Spanish and laugh like it's funny the adler i've advisor goes right along with them they are a bunch of childish kids with a job if i could give no star i would. NEVER GO HERE FOR ANY SERVICE

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So I just came to pick up my mother's car and I've been waiting for 40 minutes. The car is ready, it's sitting there and I can see it, but nobody is willing to check me out. There are about 5 guys in black Mercedes Polos roaming the pick up area, but only a service advisor can check me out. ...

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I just had the most amazing experience here at Mercedes Benz I am a first time buyer and also a walk-in. I didn't know what to expect and was very apprehensive.However I was helped by Mr. Edward Twum Internet Sales ManagerHe was so friendly and made me feel super comfortable He was extremely...

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I recently brought my car in for a service call and it turned out I need some parts that needed to be ordered. Ivan in service had helped my wife and I. This was the first time we had been to this dealership. Ivan was not only kind and courteous, he made sure we had a loaner car to use since the...

Tino E. Replied: I hope this message finds you well. I wanted to take a moment to personally thank you for the incredibly kind Google review you left for us. Your words truly warmed our hearts and reinforced the value of the work we do.Knowing that we were able to meet your expectations and provide you with a positive experience means a lot to us. Your feedback not only motivates our team but also helps others in the community learn about the quality of service we strive to offer.We are grateful to have customers like you who take the time to share their thoughts and experiences. If you ever have any further feedback or if there's anything else we can do to enhance your future experiences with us, please don't hesitate to reach out.

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Rafael at Mercedes Benz of Downtown LA was very helpful and knowledgeable in answering all of my questions. Definitely coming back here again!

Tino E. Replied: Thank you for taking the time to write this wonderful review. We are delighted to hear that you had a positive experience with our service dept. If you have any more feedback or need assistance in the future, feel free to reach out. We're here to help !

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This place is filled with thieves. They promise you a ton but when the time comes to honor it they refuse and just deny everything. You buy a whole lot of plans but they refuse to service your car using them by giving you fake reasons and excuses. They also want you to replace your brakes and tires...

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Superb service! Nothing but positive! Never been to a dealership that will cater and accommodate your needs. No hassle, stress free, professional and friendly (Everyone). I will give 7 stars to Juan Galindo and Ata! Highly recommend!

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Chris made it super easy. All was done over the phone and gave me a reasonable price. Came down and filled out some paper and off I went with my new 2024 GLs. I am definitely coming back to Chris again and will recommend all my friends to him.

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Response from the owner Replied: Thank you for the high rating June R. :)

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Response from the owner Replied: Thank you for the 5 stars!

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Nick was great and so is the car. Thanks!

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Jerry was very helpful and communicated very well 😊

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You took great car of mom. I appreciate it!

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Super nice and feel comfortable

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Response from the owner Replied: Thank you, Charles. We appreciate your kind review of Mercedes-Benz of Los Angeles and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!

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Really nice people TILL you need help / service.

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Calvin was excellent! Very very attentive

Response from the owner Replied: Thank you for the five-star review, Carmen. If you have any questions, feel free to call us at (213) 474-8828.

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The worst services I ever had. I would never recommend this place to anyone. Go there if you want to have bad day

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Had a wonderful experience at Mercedes-Benz Service Department. Tino was super helpful and responsive. Texting me throughout the whole process; giving me updates and making sure I didn't have to wait long for my car. Highly recommend! Thanks so much Tino and the rest of the Mercedes-Benz of Los...

Response from the owner Replied: Hi, thank you so much for the 5 stars and valuable feedback. Tino is an asset to Mercedes-Benz of LA. We work hard to provide an extraordinary experience for all of our customers, and we look forward to seeing you again.

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Response from the owner Replied: Hello Milton! Thank you for taking the time to leave us such a great 5 star review, it is greatly appreciated. If you have any questions or comments you'd like to add feel free to give us a call at 213-927-7769.

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Marlon was a great service adjuster. He always makes things much easier and is very understanding. Thanks marlon!

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In January of this year, 2023, I bought my third vehicle at this location downtown Mercedes-Benz dealer. That was not the case, I notice one of the key doesn't work I ask the salesman and he told me it needs battery only, but that was not the case when I wanted to use the key and I bought a new...

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Yolanda was amazing. Kind, informative, professional and flexible to work with. I so appreciate her & the rest of the service team.

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Very welcoming place with nice people. My personal car salesman was really great and helped me get the best deal I could!

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Although I had to leave my car overnight with some unexpected issues, the communication with my rep was great and the service and complementary cleaning was greatly appreciated!

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Such a shame!! that people I have convinced to upgrade to the Mercedes Benz family is being treated so badly by this dealership. My friend who is a young black lady is not treated the same as me when I walk in is extremely disappointing. I write and rate on behalf of Shaunte Monét Smith when she...

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This is a serious complaint on the Mercedes dealer of Los Angeles located on 1801 S Figueroa St, los Angeles CA 90015. Since my fathers passing I am left to handle my car service business on my own and I can say I don’t get half of the respect/customer service I deserved because I am a young black...

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I have been a Mercedes benz customer over 10 years & I just recently move to Los Angeles area . I never had an issue when it came to getting service done to our 2018 CLA 250 . Mb of LA had my vehicle over a month . Ever since I had been dealing with Mercedes benz I was always was provided a loaner...

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How long does it take to receive your tag and registration from this dealership if you are in GA? My boyfriend purchased a 2019 E 450 Mercedes Benz for me on June 28th, 2023 as of August 2nd, 2023 still no tag and registration.Always getting the run around about another company handles that part and...

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The service representative Marlon provided excellent customer service. He maintained effective communication throughout the service. I look forward to working with Marlon on the next visit.Best,Sean

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Pretty sad with the experience I’ve had with getting repairs from this dealership, my car has been in their shop for +5 days with no diagnosis or ETA on when my repair will be completed, on top of that I have no loaner. I spent over 100k on my 2022 vehicle from this dealership and it’s had a...

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The customer service here is amazing. Shout out to Tyler he is the best. My brother and I love our new EQE

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I arrived on time for my 8:00 am appointment and was greeted by a delightful woman who immediately notified Frank. He was quick on the scene and so was the tire specialist, who began assessing my needs almost as soon as I got out of the car. Frank expedited the service (two rear tires) and before...

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Always a great experience when I have my car serviced. I recommend Yolanda! She’s such a pleasure to work with, friendly, communicates well and is genuinely interested in you.

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Mercedes makes great cars, but people make the difference between a good ownership experience and a great one. The trustworthy professionals at MBLA provide excellent customer service, elevating the ownership experience to a higher level. Wil Silva has the best team in the business for sales,...

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I loved our sales rep Frank at DTLA, he was so pleasant and kind to work with! Definitely will go to him for all future purchases!

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General manager doesn't know about Mercedes my connect, sales person doesn't know about it either. No one could help me. I purchased a 120k car and no one can help. Worst experience l

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Judgmental Salesman! I am currently looking to purchase another commercial van and previously had purchased one at the DTLA location. I know Mercedes as a brand and I am loyal to their product. Therefore when looking to purchase another commercial van I did not think twice, but to go back. However...

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I been going to this location for a very long time . My last experience would be this last time I visit this location. They rush you . My car been having a problem for a while now I went to get it serviced and I asked about the ongoing problem I been having that I brought to there attention my lady...

Tino E. Replied: Thank you for taking the time to write. Although we would love to provide a loan car to all of our guests when they need one we are limited in the amount of loan cars available. Please contact me directly and I will work with you in setting up an appointment where a loan car can be available for you. Thank you.

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I brought in my car for service last week and received excellent customer service. Mr. Frank Phillips not only took the time to test drive the car himself, he also explained and educated me on the different complaints I had and how best to ensure the optimal performance of my car. Mr. Frank also...

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Bullet points:*Serviced my car there, service agent basically ignored me and went MIA throughout the day, never called to go over the recommended items from the inspections, left me so confused.*service agent and front desk would not pick up the phone despite me calling at least 10-15 minutes for an...

Lithia M. Replied: Hello Kylie, thank you so much for the wonderful evaluation as well as your kind words. We pride our selves in providing the best customer service possible, and we are delighted to hear your encounter with our service department was as quick as efficient as can be, from scheduling to the actual mobile service itself. We look forward to working with you again! If you have any questions or concerns feel free to give us a call at 213-927-7769.

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Horrible service. You spend so much money for the specialist not to provide me the complete order . There was an error with our purser we submitted online and the specialist decided to give us another item that we did not request. Had a horrible attitude once we asked him to verify what the...

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Took my car to Chico Mercedes they made me aware of the several damage. Brought this to Diego's attention. I was told when I purchased the car it had several spots that needed to be painted. The cars peeling on the front bumper as well. Exceeding the $250.00 they offered us. Diego the sales...

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First class experience from salesmen, finance department, and management. This dealership is customer focused and highly professional. Highly recommend working with the knowledgable (and no-pressure) team of Rafael and Eduardo. The management was great and our experience in the finance department...

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The worse dealership ever! Rude, lazy people work in there! They took forever to fix my car! When you call them they always transfer you to a voice memos. Never, NEVER have business at this place! It's not just horrible service but also offensive employees. They not only not deserve a one start...

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I have nothing but great things to say about this dealership. Gary put up with a lot of indecisiveness on my part and maintained a positive and professional attitude through the entire process. Thank you for your honesty and all the extras you had to deal with. If you want the best deal on a Benz go...

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Response from the owner Replied: Hello Rich, thank you for the 5 star review it is greatly appreciated! If you have any questions or concerns feel free to give us a call back at 2139277769.

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Response from the owner Replied: I truly appreciate your 5star rating. If you have any additional needs or questions, please don't hesitate to get in touch.

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best customer service!!

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Excellent service.

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I really had the worst experience in this dealership service

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Excellent serviceExcelente servicio

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Marlon is always great.

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Matt Ford helped me with my pursche of the c-class. He is really nice guy, I'm satisfied with their service. Five star for sure

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Great attention to detail and great representation of the MB brand. Frank is excellent

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Evelyn was so helpful made everything go smooth . Thanks Mercedes for downtown la

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Jerry in service, and Gary in sales always come through to ensure the best service, and quality every time. They are my go-to for all purchases and services! Thanks Fellas!

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Jerry D. and the staff are excellent, Attentive, polite, and they explain everything. I truly enjoy taking my car here for service and will keep doing so because of the way you all treat your customers. Excellent service. Thank you.

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I worked with Diego R, the internet sales representative here at MB of LA. I will say Diego was awesome to work with and very much enjoyed the experience with him. He was readily available, knowledgeable and extremely helpful in making my decision. I was shopping remotely for a Mercedes AMG G 63...

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I was less than impressed. Albeit, I bought used but, I was basically told buy it or leave. I ended up buying it but later found out they put wrong address on contract. After 15 calls I finally got that fixed. Once dmv got involved I found out that the car was overdue on licensing. I got to pay...

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I purchased a used car from MB of Downtown Los Angeles and the car was a lemon. The car had multiple issues. MB fixed the first issue which was a broken radiator then when I returned for all the other issues each department refused to accept responsibility or help me with getting the car repaired...

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Frank was thee best salesman and really helped us through the entire process. JJ was very helpful during the finance process.

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I had a great experience with Ata Eskandani at Mercedes LA. He was a very good and provided timely updates for us always b/c it was a custom order. Ask for him!We are enjoying our GLS 450 very much so far :)

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BUYER BEWARE: MAKE SURE TO DOCUMENT ALL DETAILS ABOUT YOUR CAR BEFORE LEAVING IT FOR SERVICE. THEY DAMAGE YOUR VEHICLE AND WILL NOT CLAIM IT AS THEIR FAULT.

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I came to DTLA Mercedes Benz on a Friday for “B” service for my 2015 S550 Coupe. I’ve had my 2000 S430, 2007 S550, and 2014 S550 serviced here as well. Always great service; master technicians; and no pressure to purchase things you don’t need. What I really appreciate is that they always do an...

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The service and pricing were good. The wait was a bit long. Overall, the experience is satisfactory.

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HORRIBLE!!!! Had my car for 5 months and never fixed a thing. Then attempted to scam me by saying I authorized a $275/hour labor charge for 10 hours of work, when I did not, and they knew my warranty only covered $115/hour in labor. In addition, when I brought the rental back, there was a nail in...

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Brought my sprinter for service/recall and Barry always takes care of me. Good customer service. Recommend to bring your sprinter here for any services. Ask for Barry.

Alanna M. Replied: Good morning Mike G. Thank you so much for the positive review. I am overjoyed that you had a great service experience here with us. I will make sure Barry knows how happy he has made you. We appreciate your business and hope to see you and your sprinter van again soon.

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(I DIDNT BUY A CAR HERE) just to clarify. I tried to buy a car here and the process was going smoothly with the salesman until the manager Gary offended me. He said i couldn't afford the car and that i should look for something older or of a different brand due to me not wanting to pay about $1,000...

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I was profiled here while trying to get a flat tire serviced not a good look when i was in the service department for thirty minutes with no other customers once there was 6 cars waiting to check into service they went ahead and helped three people before i had to say something about being profiled...

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went to service vehicle and the service tech made the experience great. very satisfied with service

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If I could give them NO STARS I would! I was a loyal customer who had purchased one car from them and always had one other regularly serviced there.On Jan 25, 2023 I brought my car into Mercedes Benz of Los Angeles #304 because my "Check Engine," light would occasionally come on. Once I drove into...

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I'm so happy I took my car for service at DTLA Mercedes. Everyone there were nice and responsive. My service advisor Yolanda was the best, I will definitely request her again when my car needs servicing. She was polite, respectful, easy to talk to, a really lovely person with a great personality....

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Very dissatisfied with this location. Brought my car in to be serviced around 1pm. No call or text that it was ready even though they said it would be ready by evening. Go there around 7:30 pm because I was tired of waiting for a call, only to find out the service dept is closed and no one has...

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Prompt service and courteous staff. Neat waiting areas with WiFi.

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Response from the owner Replied: Hello Paula--Our team is happy to read that you had such a superb visit with our team. Thank you!

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Big thanks to Oscar!!! Super nice guy

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Avoid sales Arthur. He is arrogant and disrespectful

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I would like to know where to go to collect the refundMe gustaría saber adónde presentarme para cobrar el renbolso

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Jerry is an amazing advisor. He is truthful, nice, and accommodating

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Diego was very professional and knowledgeable. He was able to answer all of our questions and provide detailed information about the vehicle. He left us feeling great about leasing the vehicle through MB of LA. My wife was excited when she saw her new car delivered with a bow and roses. Great job...

Response from the owner Replied: Good afternoon Daniel A. Thank you so much for the positive review. I am overjoyed that you had a great sales experience here with us. I will make sure Diego knows how happy he has made you. We appreciate your business and hope to see you again soon for your vehicle's first service. :)

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If i could put 0 stars i would. When i leased my car everyone jumped to help me. Now that im having issues with mb financial services (daimler financial) NO ONE is helping me. I continue to get transfered and no one picks up. BUYER BEWARE! do not purchase or lease a Mercedes they are the worst when...

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Very satisfied with the speed and quality of the service. Tyler offered us excellent quality service and his friendliness and knowledge made the buying process for our new vehicle very pleasant and fast.

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Excellent service! My service advisor, Marlon was very knowledgeable and accommodating.He picked up the phone twice when I called, no leaving voicemails. I will come back again.

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I want to give a shout out and special thanks to Cindy for a her good hospitality and best service. No hassle just straight to business with good manners and charisma. Took care of me and my wife right away. Kept me informed with every detail as she could. Really liked her attitude, it was spot on...

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After a lifetime of hardwork and financial discipline, we were finally ready for our first Mercedes Benz. Rafa Gonzales made it so easy and fast to get our "baby" home. We were treated to The best customer service anywhere. Abir in the Finance department is a true professional and an awesome human...

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I took my car for its regular maintenance and Marlone attended to all my requirements efficiently, making my visit short. The staff were always friendly and welcoming.

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Very pleased with the attentiveness of all Service Staff.I can get in and out for all my service needs in 10 minutes or less.Highly recommend DTLA motors.

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I know dealerships can be stressful and shady and have bad reviews, but usually majority will come from service and mechanical issues. I actually bought a used Range Rover from here and had an above average in fact, great smooth process start to finish. I worked with Nick Liu as the very friendly...

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It's been over a week just for a battery swap. I don't think it should take this long for this, I wasn't even provided a loaner.

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I don't even know where to start,Seems like the guy hated his job. Initially went in to try to finance a gle 350 and Do a trade in or just see our options in general First of all,Didn't smile at all, didnt conversate with us.As customer service rep myself, id say he did a pretty horrible job....

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I was shopping the website because my lease is up soon so I stopped in, this afternoon, to look at the new electric vehicles I’m interested in. I walked in the side/front entrance (by service) since the main one was boarded up and started to walk around. Went to reception area and there was a sign...

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My mom's car was stolen, so I was helping her buy a replacement. I saw a great listing at MB of LA, called, and agreed upon the price before even stepping foot in the dealership. Rafael was an absolute pleasure to work with throughout the process and his customer service after the sale is what sets...

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After a lifetime of hardwork and financial discipline, we were finally ready for our first Mercedes Benz. Rafael Gonzales made it so easy and fast to get our "baby" home. We were treated to The best customer service anywhere. Abir in the Finance department is a true professional and an awesome human...

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I used their online appraisal tool to value my car I was selling to them. I was content with the number they gave me so I called, spoke with a salesman and he told me to come on up. I drove 2 hours to them, (repeat customer and it was very professional on a previous occasion). When I got there, I...

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They did not give a loner car overpaid for work done and the work that was done was not completed. Very unhappy.

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Rafael makin it ezI'll make a long story as short as possible. I inquired about a mercedes at the Los Angeles mercedes dealership. I was lucky enough that Rafael contacted me. Weird thing was that I didn't hear back from Rafael. I decided to reach out a few hours later. What I didn't know...

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This Dealership is the only place to purchase a MZB sales to service is premium I refuse to go elsewhere

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Jerry is the best in the service dpt. Highly recommended.

Response from the owner Replied: Hello, thank you for the 5 star review. If there is anything else you would like to add, or any concerns contact us at 213-927-7769

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👍

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Everyone was nice, professional and efficient!!

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Excellent service by Marlon and Ernie!

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Frank is the best service tech I have ever dealt with. Ask for Frank when you get there.

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Don't pick up service phone, don't respond to service inquieries

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My service associate, Juan Kim, is the reason why I continue to bring my car back to DTLA for service/maintenance. He is patient with all my questions and he's very respectful of my time. A+

Response from the owner Replied: Good afternoon Teresa C. Thank you so much for the positive review. I am overjoyed that you had a great service experience here with us. I will make sure Juan Kim knows how happy he has made you. We appreciate your business and hope to see you again soon. :)

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Excellent experience made even better by Frank Phillips' commitment to providing the best possible service.

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Service advisot Marlon is so freaking awesome

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If i could put 0 stars i would. When i leased my car everyone jumped to help me. Now that im having issues with mb financial services (daimler financial) NO ONE is helping me. I continue to get transfered and no one picks up. BUYER BEWARE! do not purchase or lease a Mercedes they are the worst when...

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Just talked to a sales rep named Omar on the phone, and he was extremely helpful. MBLA didn’t have the car I’m looking for, so Omar stayed on the phone with me and helped me find where I could find the car I’m looking for.

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That being said, Italian quartzite slabs are often renowned for their beauty due to several factors:Unique and Varied Veining: Italian quartzite often displays distinctive and intricate veining patterns, which can add character and visual interest to the stone. These veins can come in various...

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Avoid Cindy Li and her manager from Benz LA when buying your new car. Cindy told me that there is a 5K markup on the new selenite grey magno c43 in stock, and a 3K markup on the regular color c43 in stock, and that the markup will continue throughout the end of the year. I immediately asked two...

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This review is for Eric Dorsey: Service advisor. Eric makes the service experience easy and stress-free. He always makes sure that you know what you are paying for :)

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My sales Rep was The Great Marcosss! Omg he was amazing very professional and detailed. He took his time with me showed me around answered my questions and met each one of my needs and concerns. Be sure to stop by and let Marcos help I’m most definitely satisfied.

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premier service for delivery of a brand new SL

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I am sooooooo dissatisfied disappointed and disgusted... I own a 2009 E63 AMG which broke down on PCH back in August. So, I had the car towed to service on August 28, 2022 before my wife and I left for Italy for the month of September... I figured... two maybe three weeks max ... crickets... nothing...

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