Yelp Review
- January 15, 2019
Couldn't have had a better experience!
Google+ Review
- January 14, 2019
Yelp Review
- January 14, 2019
I have been leasing cars at Downtown LA Motors since 2014, they always provides me with excellent services. I would like to appreciate Jaz's and Javier's wonderful help and services this time. They were so patient to show me the cars and explain the process in detail. They also worked very efficient...
Google+ Review
- January 14, 2019
Google+ Review
- January 12, 2019
Google+ Review
- January 12, 2019
Left by Victoria P.
Google+ Review
- January 11, 2019
Called service to inquire about something on my Aunts Mercedes ML350 that she does service with here.Im from out of town so I used to my out of town number. Reception lady was very nice and responsive. Transfers me to service department. 2 rings and disconnects / hang up.I try again right away ....
Google+ Review
- January 10, 2019
My wife and I bought a Certified GLK recently from Craig Settles and Raj, They both took very good care of us. There no pressure and made us feel like family. We will definitely go back and buy and refer our family and friend to DLTA Mercedes Benz. Great Customer Service Kudos them them both.
Google+ Review
- January 10, 2019
Google+ Review
- January 10, 2019
Great experience service person very helpful
Yelp Review
- January 10, 2019
Waited for my annual service on my car, and since I was told it would take two hours I waited in the reception area. This was my first time here (and last) and I was a little surprised how few amenities the reception area had. My car was ready at 10:04 am according to the email the system sent me,...
Yelp Review
- January 10, 2019
Many thanks to Downtown LA Motors and their awesome customer service. My husband and I went in to purchase an SUV last week. Our sales person Raj and our finance person Craig were amazing and had great customer service as well as the person that showed me all the amazing features on the car. All...
Google+ Review
- January 10, 2019
Excellent service!
Google+ Review
- January 09, 2019
courteous service ,comfortable while I waited, kept me informed of each process, actually I enjoyed my stay. Great coffee machine, good popcorn and so far my experiences has been fine.!!
Google+ Review
- January 09, 2019
Google+ Review
- January 08, 2019
My car ML 350 got serviced at this dealership for its last service. Well i noticed a drop of oil in my garage. Took it to a dealership in AZ and turns out they never torqued the oil plug. Had to pay for the new dealership to clean the mess and new plug, and service since it oil was drained. I...
Google+ Review
- January 08, 2019
Yelp Review
- January 08, 2019
After this weeks rain, I went in to get a complimentary car wash yesterday (2015 ML350) ... To my disappointment, I was greeted by the same service provider that was subject of my last complaint. Upon inspecting my car when it returned from being "washed"; The windows were not cleaned (the same...
Google+ Review
- January 07, 2019
Google+ Review
- January 06, 2019
Google+ Review
- January 06, 2019
Google+ Review
- January 05, 2019
Google+ Review
- January 05, 2019
Google+ Review
- January 05, 2019
Five star treatment, extremely professional service, attentive, family oriented dealership. So glad we made our purchase at this dealership. Painless, home by dinner!!
Google+ Review
- January 05, 2019
Google+ Review
- January 05, 2019
Great experience, friendly staff. I will return.
Google+ Review
- January 05, 2019
Google+ Review
- January 04, 2019
Yelp Review
- January 04, 2019
I've purchased quite a few cars in my life and have never had an easier or better experience anywhere else. Edward was a spectacular sales person. Honest in his dealings and straightforward throughout the entire process. He went above and beyond and has earned a customer for life. Thanks Edward!
Google+ Review
- January 04, 2019
Google+ Review
- January 03, 2019
Google+ Review
- January 03, 2019
I had most of great experience with down town LA Mercides specialty sales man Raymond Orosa and George Bik ,they gave the best explanation for how to choose a new car that I like,with all indications I determined the purchase.I shall be introducing my friends to go to Downtown LA. Mortos when they...
Google+ Review
- January 03, 2019
Google+ Review
- January 03, 2019
Yelp Review
- January 03, 2019
This review is about the sales department not service as I have had good experience with the service department. Yesterday I dropped my car for service at Mercedes Downtown LA. In a few months my lease will be up and I need to get my car inspected so I can turn it in and get a new Mercedes. I leased...
Google+ Review
- January 03, 2019
Google+ Review
- January 02, 2019
Fast and very kindness service by Alex Byun Thank You so mush.
Google+ Review
- January 02, 2019
Excellent service
Google+ Review
- January 02, 2019
Google+ Review
- January 01, 2019
Google+ Review
- January 01, 2019
Yelp Review
- January 01, 2019
Victor was very efficient and friendly. Made a mundane experience very pleasant. My car was returned in excellent condition. Thank you!
Yelp Review
- December 30, 2018
This was my first time shopping the luxury market for cars and I found that across most of the luxury dealerships, dealing over text message initially was great and made the conversation easier. However, once I physically arrived to these dealerships, what we discussed over text changed and suddenly...
Google+ Review
- December 29, 2018
Google+ Review
- December 29, 2018
Google+ Review
- December 28, 2018
Google+ Review
- December 28, 2018
Steve Shields was a great advisor and very attentive. It was my first time getting service at the dealership and I'm glad I chose this one.
Yelp Review
- December 28, 2018
Arthur took care of everything very quickly and efficiently and was very conscientious. He found me the best deal on a CLA. I felt like my time was valued by him and all the other employees who took me through the process. Overall very satisfied.
Google+ Review
- December 28, 2018
I had a wonderful experience he was quick and easy this sales men Jin was awesome. Thank you so much. I love my new car.
Google+ Review
- December 27, 2018
Google+ Review
- December 24, 2018
Google+ Review
- December 24, 2018
Google+ Review
- December 23, 2018
Google+ Review
- December 22, 2018
Google+ Review
- December 22, 2018
Yelp Review
- December 22, 2018
Another amazing experience at Downtown LA Motors! Loving my new Mercedes! Thank you So much Omar and your team! You guys are the best.
Google+ Review
- December 21, 2018
Google+ Review
- December 21, 2018
I went to get a service and had a horrible experience with Sharleen Landers she was unable to provide adequate customer service! She did not notify me my car was ready. I waited for over 30 minutes after my car was ready. Then I found out they attached my paperwork to someone elses name. I was...
Yelp Review
- December 21, 2018
I went to get a service and had a horrible experience with Sharleen Landers she was unable to provide adequate customer service! She did not notify me my car was ready. I waited for over 30 minutes after my car was ready. Then I found out they attached my paperwork to someone elses name. I was...
Google+ Review
- December 21, 2018
Google+ Review
- December 20, 2018
Google+ Review
- December 20, 2018
Google+ Review
- December 19, 2018
Google+ Review
- December 19, 2018
Google+ Review
- December 19, 2018
Edward is amazing best customer service ever
Yelp Review
- December 19, 2018
Downtown LA Motors Mercedes Benz it's the place to go..... I had doubt on getting another car from Mercedes Benz but THANKS to Raymond he was able to get me the Best Deal I could possible get. I am Supper Happy and Thankful that Raymond was very professional, patient, and most of all to provide me...
Google+ Review
- December 19, 2018
Ladies and Gentleman,If your looking for good customer service and a great sales person than I suggest you ask for JOY GREENE. I must say I'm happy with my purchase
Google+ Review
- December 18, 2018
Yelp Review
- December 18, 2018
I was very satisfied with the service I received and will be back. Thank you for your outstanding customer service!!!
Google+ Review
- December 17, 2018
Yelp Review
- December 17, 2018
Awful customer service, rude stuff. I've never leased a car before so I had to ask dozens of questions about the whole process. The person I spoke with was talking to me like I'm not a potential client who is planning to leave $40,000 at Mercedes and was obviously annoyed by my questions. Employees...
Google+ Review
- December 16, 2018
Google+ Review
- December 15, 2018
Google+ Review
- December 15, 2018
Google+ Review
- December 15, 2018
Google+ Review
- December 15, 2018
Google+ Review
- December 14, 2018
Google+ Review
- December 14, 2018
Edward is the best. Not only is he super knowledgable about the Mercedes brand and cars in general, but he's also patient, polite and provides great customer service. As a woman from NYC, new to LA, he went the extra mile to inform me of what I didn't know without 1) taking advantage of my lack of...
Google+ Review
- December 12, 2018
Google+ Review
- December 12, 2018
Google+ Review
- December 11, 2018
Google+ Review
- December 11, 2018
Our sales representative Jin was very hospitable and everyone was very nice and friendly. They made our experience super smooth! We walked out of the dealership with a great car within an hour, thank you!
Google+ Review
- December 11, 2018
Google+ Review
- December 11, 2018
Jerry is amazing
Google+ Review
- December 11, 2018
Google+ Review
- December 10, 2018
As usual, Victor delivered excellent customer service!! Keep up the great job!!
Yelp Review
- December 10, 2018
5 STAR service..My plan today was to go to at least 3 mercedes benz dealerships to see who offered the best deal for me.. I wanted to buy a GLC 250 SUV... I started my journey at this location.. and little did I know I didnt even had to go anywhere else.. but it was all because of the gentleman that...
Yelp Review
- December 10, 2018
Unbelievable. I called 2 days ago to buy a part and it was quoted at a price. Today, I walk in and the price changes by 35%. How outrageous is that! They are not transparent and do not take your car to be serviced here. Really upset mercedes dealer would try to upcharge.
Google+ Review
- December 10, 2018
Google+ Review
- December 07, 2018
Google+ Review
- December 07, 2018
Excellent service! I highly recommended this dealership.
Google+ Review
- December 06, 2018
Google+ Review
- December 05, 2018
Google+ Review
- December 05, 2018
Best and Fast service Thank You DT LA Motors thank / you Sharleen
Google+ Review
- December 04, 2018
Google+ Review
- December 04, 2018
Yelp Review
- December 04, 2018
Always great customer service in the service department.
Yelp Review
- December 04, 2018
Worst service ever! I have over $150,000 S Class Coupe and they literally treat you here like you bought worse than a broken down Honda. TIM, the manager, is the most arrogant "manager" you'll ever meet. They already give you a much downgraded car for a "rental" and say they'll give you only a 100...
Google+ Review
- December 04, 2018
Google+ Review
- December 03, 2018
Excellent
Google+ Review
- December 03, 2018
Left by Alven H.
Yelp Review
- December 03, 2018
We came here to look for a new car. Michael was very friendly and he helped us find the car we need. He just moved from another MB dealership, and we were so glad that we became his first customer here. Plus, Edward was amazing! He's patient with all of our questions and gave us a nice gift. The...
Google+ Review
- December 02, 2018
Alex H, sold me my car! Hes definitely one of the best car salesman in the business and I highly recommend him, very professional guy. Thank you Alex, I absolutely love my Car.
Google+ Review
- December 02, 2018
Google+ Review
- December 01, 2018
Google+ Review
- December 01, 2018
service was very quick & also price is very good
Yelp Review
- December 01, 2018
I appreciate them fast & quick service! Excellent. Expensive but worth it. There gonna get the job done right.
Google+ Review
- November 30, 2018
Yelp Review
- November 30, 2018
We were told at two other dealerships that the car with the options that we wanted wasn't available and we either took what they had or wait 4 months for a special order. I did a search on Truecar and 5 minutes later Raymond called me and asked what I wanted. A couple of hours later he had three...
Yelp Review
- November 29, 2018
It was time to turn in my first lease and move on to my second. I started out with a 2016 CLA250 and I graduated to a 2018 C300. Habib was amazing! He was friendly, and most importantly, honest. You can tell he is a good salesperson because he was honest. No BS. He was accommodating all my needs...
Yelp Review
- November 29, 2018
Thank you Downtown LA Motors for helping me find my new beautiful car! I love it! Raj was the best representative I could ask for. Mind you I was doing this purchase from Vegas. I will go back for my other car when the lease is due to turn in. I rather deal with LA Motors then any Mercedes...
Google+ Review
- November 28, 2018
Erik Dorsey was great, one of the best service experiences I have had.
Google+ Review
- November 28, 2018
Google+ Review
- November 27, 2018
Google+ Review
- November 27, 2018
Google+ Review
- November 27, 2018
Left by Walter C.
Google+ Review
- November 26, 2018
Google+ Review
- November 26, 2018
Great service.
Google+ Review
- November 26, 2018
Great service I went in with low expectations of getting a new vehicle since credit isnt that high on score but I had Raymond helped me he went out of his way to get me a brand new 2019 car. I love my new vehicle
Google+ Review
- November 26, 2018
Google+ Review
- November 26, 2018
Yelp Review
- November 25, 2018
We were told at two other dealerships that the car with the options that we wanted wasn't available and we either took what they had or wait 4 months for a special order. I did a search on Truecar and 5 minutes later Raymond called me and asked what I wanted. A couple of hours later he had three...
Google+ Review
- November 24, 2018
Took a train from SD to pick up a new Mercedes. What can I say, great service, great deal and overrall great experience. The Sales Manager was very professional and for once, I truly felt like a valued customer at a car dealership. Thanks a lot Edward!
Google+ Review
- November 22, 2018
Google+ Review
- November 21, 2018
Google+ Review
- November 21, 2018
Left by Andrea K.
Google+ Review
- November 21, 2018
Yelp Review
- November 20, 2018
Raymond did amazing job in finding me the best car . He was very prompt , efficient, professional. The stuff overall is very professional and welcoming. I would highly recommend Raymond and this dealership if you are looking for best customer service.
Google+ Review
- November 19, 2018
Well worth the money and I am a happy customer.
Google+ Review
- November 19, 2018
Google+ Review
- November 19, 2018
This is my 3rd time with this location and I am extremely satisfied with their Sale Team especially Mr. William Lo and his staff there. Also, they have a large inventory to choose from so more than likely I will always get what I look for at this location.
Google+ Review
- November 18, 2018
Google+ Review
- November 17, 2018
Google+ Review
- November 17, 2018
If I could give 10 stars I would . Edaward Twum is awesome !!!! The entire staff was so friendly!!! I will definitely be back and refer friends . Thanks Jas and Edward Twum !!!
Google+ Review
- November 17, 2018
So Horrible service. And some of people very rude.
Google+ Review
- November 16, 2018
Google+ Review
- November 16, 2018
Google+ Review
- November 15, 2018
Left by Ross H.
Google+ Review
- November 15, 2018
Fast, efficient and cordial.
Google+ Review
- November 14, 2018
Google+ Review
- November 14, 2018
Amazing service from the moment that I entered to the moment that I exited. The manager Ian, in the parts department, went way above and beyond to find a rare part that I needed for my Sprinter and he got it to me faster than anyone in Southern California could. Thank you so much Downtown LA Motors!
Google+ Review
- November 13, 2018
Everyone I interacted with was very nice. It was a pleasant experience.
Google+ Review
- November 11, 2018
Google+ Review
- November 11, 2018
Google+ Review
- November 11, 2018
PROFESSIONALISM!
Google+ Review
- November 11, 2018
I love coming here getting my car serviced. Erik Dorsey always goes above and beyond to make sure my GLK is tip top shape. The staff here is always friendly and willing to assist. Thanks again DTLA Mercedes!!!!!
Google+ Review
- November 09, 2018
Google+ Review
- November 09, 2018
Google+ Review
- November 09, 2018
Everyone was super friendly and helpful, Barry, my service advisor was quick to answer any questions and provided a quick turn around w my vehicle. Also, the text service is cool :)
Google+ Review
- November 08, 2018
Yelp Review
- November 08, 2018
Ask for Mariam for excellent customer service! She will make your leasing experience a great one. Her kindness, professionalism and respect for your time will be evident throughout the entire leasing process. Thank you Mariam, and I hope to see you again soon :)
Google+ Review
- November 07, 2018
Left by Rene S.
Google+ Review
- November 07, 2018
great service and attention from
Yelp Review
- November 07, 2018
I Cannot recommend this dealer enough! I had such a pleasurable experience purchasing from here with the help of Edward Santiago! He was extremely helpful, patient and went above and beyond to ensure I was happy with my purchase. If you're on the market for a car come here, and be sure to ask for...
Google+ Review
- November 06, 2018
Google+ Review
- November 06, 2018
Google+ Review
- November 05, 2018
Google+ Review
- November 04, 2018
Google+ Review
- November 04, 2018
Google+ Review
- November 04, 2018
Joy was a phenomenal spirit and made the entire car buying experience painless. I feel like I walked away with not only a new, used car but also a friend. Happy customer all around. Thank you, DTLA Motors!
Google+ Review
- November 04, 2018
Google+ Review
- November 02, 2018
Google+ Review
- November 02, 2018
Victor was very friendly and thorough!
Google+ Review
- November 02, 2018
Always friendly and helpful.
Google+ Review
- November 01, 2018
Left by Mike G.
Google+ Review
- November 01, 2018
Google+ Review
- November 01, 2018
Google+ Review
- October 31, 2018
Super super super service, no presure, REBECCA WEBB its amanzing, l recomend it 100%
Google+ Review
- October 30, 2018
Yelp Review
- October 30, 2018
Thank you, Service Advisor Juan Antonio Lim!Incredibly gracious, professional, and knowledgeable, Juan Antonio made my service visit both comfortable and efficient. I brought in a 2018 C-300 with a bubble on the outer sidewall of the front passenger tire. (I hit a pothole at night and was concerned...
Yelp Review
- October 30, 2018
The key to my battery was almost dead. I drove into parts and they changed it right then and there for $10! I was in and out in like 5 min. So pleased. Cheapest part I've ever had to buy and was greeted/helped by competent and efficient staff. Thanks!
Google+ Review
- October 28, 2018
Google+ Review
- October 28, 2018
Google+ Review
- October 28, 2018
Google+ Review
- October 26, 2018
David K is fantastic and customer service. He has repeatedly gone above and beyond duties necessary. I value his professionalism and true care about my visit. Well done, David! Keep up the great work!
Google+ Review
- October 25, 2018
Google+ Review
- October 25, 2018
Google+ Review
- October 25, 2018
Google+ Review
- October 24, 2018
Google+ Review
- October 23, 2018
Google+ Review
- October 23, 2018
Left by Anthony M.
Google+ Review
- October 23, 2018
Google+ Review
- October 22, 2018
Google+ Review
- October 20, 2018
Google+ Review
- October 20, 2018
Left by Rosemary G.
Google+ Review
- October 20, 2018
Top notch A1 service as usual
Google+ Review
- October 19, 2018
Google+ Review
- October 17, 2018
Google+ Review
- October 17, 2018
Leased my 2nd car from DTLA MB. The are great! Edward and Alex really took the time to help me figure out what I wanted and was able to get it for a price that Im comfortable with.
Google+ Review
- October 16, 2018
Google+ Review
- October 16, 2018
Google+ Review
- October 15, 2018
Google+ Review
- October 13, 2018
Google+ Review
- October 13, 2018
Google+ Review
- October 13, 2018
Left by Eric K.
Google+ Review
- October 11, 2018
My service guy Gus took care of my car..I asked him to look into the service record if my CLA45 rear differential oil has been changed and he said it wasn't done on the 1st service which should have been done.No hesitation, he took care of that and other services that needed to be done...Wait time...
Yelp Review
- October 10, 2018
Victor Leung did exactly what he needed to do for his customer. I was very satisfied of his service.
Google+ Review
- October 08, 2018
Google+ Review
- October 07, 2018
Google+ Review
- October 07, 2018
Google+ Review
- October 06, 2018
Google+ Review
- October 05, 2018
My E-class had a brake problem: the brake pedal was sinking to the floor. The service adviser, Steve, is thoughtful and professional in every way. He knew I needed to rent a car, and he had the problem fixed on the same day so that I did not have to keep the rental for the 2nd day.
Google+ Review
- October 05, 2018
All workers were very kind and provided fast professional services.
Google+ Review
- October 05, 2018
This company ran a credit report on me to approve me for a car without my permission! I was interested in a car and the website said fill out info and a rep from the dealership would then call to go over everything and verify that I would like to be pre-approved for the car. I never received a phone...
Google+ Review
- October 03, 2018
Left by Paul K.
My service advisor is Mr. Juan Kim who is Very kind, knowledgable and clear service always. Happy! Thanks!
Google+ Review
- October 03, 2018
Google+ Review
- October 02, 2018
Google+ Review
- October 02, 2018
Tino is the Man. Great Customer service and professionalism.
Google+ Review
- October 02, 2018
Customer service was outstanding here. Barry Murphy and Craig in finance are both excellent and highly professional. I will definitely be dealing with them for my future needs.
Google+ Review
- October 02, 2018
Here is the story.My wheels & tires were stolen. And I handed over to Mercedes DTLA Motors to iron out the details with the insurance company.4 wheels & tires, with alignment and (computerized tire pressure monitoring device programming), exceeds $8,300. And there is another towing for $695 that's...
Google+ Review
- October 01, 2018
Google+ Review
- October 01, 2018
Yelp Review
- October 01, 2018
Here is the story.My wheels & tires were stolen. And I handed over to Mercedes DTLA Motors to iron out the details with the insurance company.4 wheels & tires, with alignment and (computerized tire pressure monitoring device programming), exceeds $8,300. And there is another towing for $695 that's...
Yelp Review
- October 01, 2018
Who is Milton? I had a really bad experience with this so called lease manager. Besides being rude he was very aggressive . I have never experienced this from this dealership or any other Mercedes-Benz dealership. I was there to return my car after three years of leasing it and I had an appointment...
Google+ Review
- September 30, 2018
Michael Jhun is the best! He always tries to provide the reasonal price.
Google+ Review
- September 29, 2018
Great customer service!
Google+ Review
- September 29, 2018
DEREK WAS VERY INFORMATIVE AND RESPONSIVE TO MY E-MAIL INQUIRY (S) MUST HAVES, I HAD INQUIRED ON A VERY HARD TO FIND MAKE/MODEL AND IT JUST DIDN'T CHECK ALL THE BOXES FOR THE "PERFECT" FIT FOR ME. CURRENT VEHICLE PRICING OVER MARKET VALUE BUT IT WILL BE A GEM FOR ANOTHER BUYER.Continued --UPDATED...
Yelp Review
- September 29, 2018
People there are simply just a joke. They should be selling used tires and not new Mercedes Benz.
Google+ Review
- September 28, 2018
Google+ Review
- September 28, 2018
The best MBZ service dealer I ever had!! I had a software update for my stereo system. Everything was quick and service adviser Gus was very friendly. Thank you!
Google+ Review
- September 28, 2018
Love love love this place. They took great care of my car and washed it. They have a nice lobby and TV/snacks while you wait.
Google+ Review
- September 28, 2018
Service is amazing and kudos to Gus my service representative! They do a fantastic job and by far the best Mercedes dealership that has serviced me! I totally recommend going to Gus while youre there, he has years of experience and will make any process smooth!
Google+ Review
- September 27, 2018
Google+ Review
- September 26, 2018
Left by Jody L.
Google+ Review
- September 26, 2018
Google+ Review
- September 26, 2018
Google+ Review
- September 25, 2018
Google+ Review
- September 25, 2018
Google+ Review
- September 24, 2018
Frank in service is outstanding. He is very accommodating and helpful. He is very thorough and listens which is always nice to feel heard and understood.
Google+ Review
- September 23, 2018
Google+ Review
- September 23, 2018
Amazing service from start to finish! Very efficient and friendly throughout - Jerry Dilanchiyan is simply the best in the business. Thanks so much!
Google+ Review
- September 22, 2018
Google+ Review
- September 22, 2018
Alexandra could not have been nicer or more helpful!
Google+ Review
- September 21, 2018
Google+ Review
- September 21, 2018
Google+ Review
- September 21, 2018
Google+ Review
- September 20, 2018
There was no popcorn left inside the popcorn machine .
Google+ Review
- September 20, 2018
Google+ Review
- September 19, 2018
Google+ Review
- September 19, 2018
Google+ Review
- September 18, 2018
Google+ Review
- September 17, 2018
Yelp Review
- September 17, 2018
Special thanks to Barry my service advisor he was absolutely wonderful!! My husband took my car in a couple times for various issues and each time not only was the problem resolved but Barry reached out to me explaining what was happening with my car. He is extremely patient and gracefully deals...
Yelp Review
- September 17, 2018
I had a flat tier and a minor problem with the trunk. Victor was very helpful and took care of everything. Everything was under warranty so the service was complementary. My first experience with the service department and I was very happy with the service and the staff.
Yelp Review
- September 16, 2018
I just leased a GLS450 with Habib Amla as my salesperson. Habib is nothing but professional and straight forward. He gave me the best deal compared to three other dealerships who had also given me pricing on the same exact vehicle. Habib obviously takes pride in the way he deals with people and...
Yelp Review
- September 16, 2018
Came home on leave and went car shopping, was in the market for a mercedes, Went yesterday, To look at a car and made an offer, today before I drove an hour to come purchase the vehicle I verified and was told over the phone that we were set and my offer was accepted and then after a little...
Google+ Review
- September 16, 2018
Yelp Review
- September 15, 2018
Victor welcomed us back to the service department with excellent customer service and a smile. Walked us over to his desk, listened carefully and noted down the concerns I had with the car. All items were addressed upon my arrival; to pick up my car.As we arrived, the service staff too greeted us...
Google+ Review
- September 14, 2018
The sales man was well mannered and knows about their product.
Google+ Review
- September 14, 2018
Google+ Review
- September 13, 2018
Google+ Review
- September 13, 2018
The B Service (20K miles) took only 2-3 hours, and the service department requested and paid for Uber rides, both leaving the dealership and returning to it when the car was done. The whole experience was friendly and convenient.
Google+ Review
- September 13, 2018
Google+ Review
- September 13, 2018
Google+ Review
- September 11, 2018
Google+ Review
- September 10, 2018
Google+ Review
- September 09, 2018
Google+ Review
- September 08, 2018
Google+ Review
- September 08, 2018
If i want to buy or lease a Benz, Mike and Kevin from LADTM are the guys to goto.My family and i have gotten several cars from them, and each time, they always deliver exactly what we wanted at a price which no one can beat. All my future purchases for Benz will be from them, until they retire, as...
Google+ Review
- September 08, 2018
Google+ Review
- September 08, 2018
Google+ Review
- September 08, 2018
CPO . dealer/Fleet . Finance mamger Ola Alusman? , rude . extend warranty cashier check , ? . , Dealer . ?
Google+ Review
- September 08, 2018
Google+ Review
- September 07, 2018
Always get great service for my car here
Google+ Review
- September 06, 2018
You have to work with Rebecca Webb. Ask for her by name. She is a flgreat advocate for customers and she took care of me when I bought a new Mercedes from DTLA Motors.
Google+ Review
- September 05, 2018
Salespeople not too helpful..
Google+ Review
- September 05, 2018
Yelp Review
- September 04, 2018
I don't normally leave one-star reviews; in fact, I hate doing it. But you really should be warned how expensive this place is.So dealership service centers are notoriously expensive, but I initially started coming here because I could get my car repaired under warranty here. I also got other...
Google+ Review
- September 03, 2018
Google+ Review
- September 02, 2018
Excellent services and Professional Consultants and Techicians
Google+ Review
- September 02, 2018
Google+ Review
- September 02, 2018
Google+ Review
- September 02, 2018
Google+ Review
- September 01, 2018
Yelp Review
- September 01, 2018
Put an enquiry on line for a car. Representative contacted me, found the car and made an appointment. 5 minutes before the appointment he lets me know he is not there and his colleague would help me. When i get there neither she or her manager can find the car I am supposed to test drive. They don't...
Yelp Review
- September 01, 2018
Just moved here from Redondo Beach & First impression! Service advisor Told her about a recall email we received & she said it "closed" very nonchalant attitude.Did NOT CARE to investigate!I NEVER brought my car IN to address the recall.I asked to speak to mgr & she left came back & told me he said...
Tim E. Replied: I apologize that you received the recall notice. It was an older recall that was performed before you purchased the vehicle pre-owned. The coupon was expired and was the offer was no longer valid.
Yelp Review
- August 31, 2018
Ian Brown in particular has helped me a tremendous deal. He is the gem that keeps me coming to Mercedes Benz Downtown. He is patient and really cares for customers. If I ever need any repair or help with my car I will always come to this location.
Google+ Review
- August 31, 2018
Google+ Review
- August 31, 2018
Google+ Review
- August 29, 2018
Google+ Review
- August 29, 2018
Google+ Review
- August 27, 2018
(May 2018) Came here checked other places and came right back to Raymond! Got me into a ML350 super deal! Straight up guy excellent service come see Raymond!
Yelp Review
- August 27, 2018
Brought the car here once when I was at college. It was close to school. Service was fine.
Google+ Review
- August 23, 2018
Google+ Review
- August 23, 2018
Great experience bringing my car here. Everyone is very professional.
Google+ Review
- August 23, 2018
Best, fast and super friendly service.
Yelp Review
- August 23, 2018
Raymond is an awesome car salesman. He is not pushy, easy to talk to and gives you great deal. Gary, their finance manager was also great!
Google+ Review
- August 21, 2018
Yelp Review
- August 21, 2018
Just got a new GLC300 from Rebecca Webb at Downtown LA Motors. Such a pleasure working with her. No pressure, full of knowledge and real. Rebecca genuinely cares for her customers. Solid dealership and great pricing! 5 stars all the way.
Google+ Review
- August 20, 2018
Google+ Review
- August 20, 2018
Google+ Review
- August 20, 2018
Yelp Review
- August 19, 2018
Erik Dorsey provides a great client experience. Helpful and professional. Mechanics were slower on incremental services I approved. Erik realized the deficiency and inconvenience that resulted and gave me a nice discount on the overall bill. Made the visit more tolerable and earned my respect and...
Google+ Review
- August 17, 2018
Google+ Review
- August 17, 2018
Google+ Review
- August 17, 2018
Left by Joseph L.
Best place to buy or lease a car. Look for Ted Kim. Is the best
Google+ Review
- August 16, 2018
Google+ Review
- August 16, 2018
Thank you Steven from Service department did an amazing job helping me..
Yelp Review
- August 16, 2018
Great experience! I'm very happy with my purchase, Nick Veladat was very professional and helpful guiding me through the all the process.
Google+ Review
- August 15, 2018
Google+ Review
- August 15, 2018
200% satisfied! Thank you!
Google+ Review
- August 15, 2018
(March 2018) Frank Phillips in Servicing and Garrett (Sale Rep) are true professionals! They were easy to work with, patient, knowledgeable, and such a pleasure to interact with. They ensured that my experience was top notch and pleasant! They took care of my vehicle needs with such professionalism...
Yelp Review
- August 14, 2018
Victor did what he needs to do. We asked for a car wash and they been saying they closed at 1pm on Saturdays but Victor went out of his way to accomodate our 2 cars being serviced. He is always so friendly.
Veronica C. Replied: Fely,Thank you so much for your feedback.I'll pass this message to my manger. Please feel free to contact me if you ever have any questions.Have a wonderful day!Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- August 10, 2018
Google+ Review
- August 10, 2018
Very customer service! Needs some nice doughnuts in the cafe.
Google+ Review
- August 09, 2018
Yelp Review
- August 09, 2018
The customer service here is phenomenal! Gus & Ernie are great to work with as they are always willing to help out the customer. I usually do not like to come to dealerships as customer service is usually bad but they do a great job.
Google+ Review
- August 08, 2018
Google+ Review
- August 08, 2018
Google+ Review
- August 08, 2018
Google+ Review
- August 08, 2018
DEREK WAS VERY INFORMATIVE AND RESPONSIVE TO MY E-MAIL INQUIRY (S) MUST HAVES, I HAD INQUIRED ON A VERY HARD TO FIND MAKE/MODEL AND IT JUST DIDN'T CHECK ALL THE BOXES FOR THE "PERFECT" FIT FOR ME. CURRENT VEHICLE PRICING OVER MARKET VALUE BUT IT WILL BE A GEM FOR ANOTHER BUYER.
Google+ Review
- August 08, 2018
Will definitely buy another MBZ from hereJust bought another MBZ on 08/05/2018!
Yelp Review
- August 07, 2018
I had the most pleasant experience at this dealership. Garett, my salesman, was great to work with. I walked out with the exact vehicle I wanted without having to tussle back and forth. He was truly there to help and to ensure I left a satisfied customer. He went over and beyond. Would go again.
Google+ Review
- August 06, 2018
I'm not into new" as I have always, TORD early classics"I was there w/ a Friend, Getting a .
Google+ Review
- August 06, 2018
Google+ Review
- August 05, 2018
Bad customer service
Google+ Review
- August 04, 2018
Google+ Review
- August 04, 2018
Google+ Review
- August 02, 2018
Google+ Review
- August 02, 2018
Google+ Review
- August 02, 2018
NEVER EVER COME BACK THERE. I went there with my friend after we made appointment over the phone, we are told that we could get around $2000 discount since we 're cash buyer. However when we go there, they made me to fill out a bunch of paperwork which took us 30 mins, for cash buyer? At the end,...
Google+ Review
- August 02, 2018
Google+ Review
- August 01, 2018
Fantastic. Salesperson Ray even delivered car to my place!
Google+ Review
- August 01, 2018
Google+ Review
- August 01, 2018
Google+ Review
- August 01, 2018
Google+ Review
- July 31, 2018
Google+ Review
- July 31, 2018
Google+ Review
- July 30, 2018
Google+ Review
- July 29, 2018
Google+ Review
- July 28, 2018
Tino is the Man.
Google+ Review
- July 28, 2018
Yelp Review
- July 28, 2018
Whenever I go to Mercedes in DTLA, I receive superb service. My service advisor Gus is Awesome. He really cares about the customers and makes it a point to make sure your aware of what's going on every step of the way.
Yelp Review
- July 28, 2018
GO ELSEWHERE FOR A CAR!!! I went in with my husband to trade in my Current coup MB for an SUV Mercedes. I usually go to the this location for all my services and have had a good experience. However, this was not the case when attempting to buy a car... They presented me with 2 options one was for a...
Yelp Review
- July 28, 2018
I've been taking my CLA250 for service for the last 3 years. My service advisor Tino is very friendly and respectful. He goes beyond his way to take care of you and provides updates on a regular basis to ensure that your vehicle is being taken care of. Above all these guys are profesional and fast....
Google+ Review
- July 27, 2018
Very great service.
Google+ Review
- July 27, 2018
Left by Paul K.
Google+ Review
- July 26, 2018
Google+ Review
- July 26, 2018
Google+ Review
- July 26, 2018
Quick, easy and professional. My 2nd purchase from this dealership!
Google+ Review
- July 26, 2018
Google+ Review
- July 26, 2018
Yelp Review
- July 22, 2018
Walked on the lot and Edward my (Angel) came out to help me. My credit isn't the best but Edward worked his MAGIC!! His customer service is Outstanding and honest!!! Thank you Edward Santiago
Google+ Review
- July 22, 2018
Left by Dominic B.
Google+ Review
- July 20, 2018
I can always rely on Erik Dorsey to go above and beyond to take care of my car servicing needs. Hes the best!
Google+ Review
- July 20, 2018
Google+ Review
- July 20, 2018
Google+ Review
- July 19, 2018
Yelp Review
- July 18, 2018
Shout out to Mr Eric Dorsey for his excellent service. He made us feel at home and update as once in a while we are waiting for our car. He even offered to give us as a ride if we want to go any place.
Veronica C. Replied: Fely,Thank you so much for your feedback.I'll pass this message to my manger. Please feel free to contact me if you ever have any questions.Have a wonderful day!Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- July 18, 2018
Google+ Review
- July 18, 2018
Will definitely buy another MBZ from here
Google+ Review
- July 17, 2018
Google+ Review
- July 17, 2018
Google+ Review
- July 16, 2018
Jerry was fast and efficient. Best service experience. In and out
Google+ Review
- July 16, 2018
Ayman Rocks! Awesome Experience- Highly recommend
Google+ Review
- July 16, 2018
I very much enjoyed my experience with DTLA Mercedes. Ivan is very good at his job. I was treated with respect and my car was finished in record time.
Yelp Review
- July 16, 2018
I lost the key to my ML350, I had my car towed on July 6th, AND 10 Days later I'm still waiting for my car. I called the service advisor 3 times and he never called me back, I had to call the service dept to get information about my car. I paid $695.56 for the replacement key, and I'm still waiting....
Google+ Review
- July 15, 2018
Google+ Review
- July 15, 2018
Yelp Review
- July 14, 2018
We were there for a very long time to get a headlight replaced and to check radio but other than that was a good experience
Yelp Review
- July 14, 2018
My service advisor Kim Juan Antonio is very a good and knowledgeable.
Veronica C. Replied:
Google+ Review
- July 13, 2018
Google+ Review
- July 13, 2018
Google+ Review
- July 13, 2018
Yelp Review
- July 12, 2018
My wife and I bought the GLC 300 from Frank.It's pretty neat and professional. Most of the time, the receptionists have clear and pleasant sounding voice.Came here to get car serviced too. My service advisor, Jerry, saw that I drove a lot and got me brake pads before I hit the 12,000 mile. He made...
Veronica C. Replied: Danny,Thank you so much for your feedback! We are always here to help.Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- July 10, 2018
Yelp Review
- July 10, 2018
It was my mom's first Mercedes. I bought E300 for her. Kevin Kim helped me with the best deal ever. He just made her day. All the staffs were very kind. Easy to deal. The best if the best sales and dealer in the universe.
Google+ Review
- July 09, 2018
Google+ Review
- July 09, 2018
Google+ Review
- July 08, 2018
Although I was able to get the vehicle I wanted I felt like the service I received was subpar in many ways.My interactions with Mason left something to be desired. Mason would tell me "yes, yes, yes" only to find out that that the answer was actually a no. Here are a few examples. When I asked Mason...
Google+ Review
- July 08, 2018
Google+ Review
- July 06, 2018
Didnt purchase my Mercedes here but I get it serviced here. Quick, efficient, friendly.
Google+ Review
- July 06, 2018
Google+ Review
- July 04, 2018
Good very
Yelp Review
- July 04, 2018
Best experience I ever had buying a car!The 2 awesome salesmen that helped me "Rafi" and "Brian" due to work schedule I couldn't make it to the dealership to make the deal happen. Rafi and Brian totally helped me and saw how much I wanted that car so they literally hid the car for me for about 2...
Yelp Review
- July 04, 2018
Best service ever! Ask for Garrett the salesman for sales. Not sure why this place only received a sub-4 score. This place rocks!!!
Google+ Review
- July 03, 2018
Google+ Review
- July 03, 2018
Ty,u guys rock!!!
Google+ Review
- July 03, 2018
Jerry handled service for me on ordering a new key with exceptional customer service. Meeting competitive price, experience, and effectiveness in time. Thank you so much!
Google+ Review
- July 03, 2018
This morning I was being a snobby customer as I was late for work. But Jerry with service was beyond helpful and was patient. He seriously went above and beyond to provide the best service possible in timely effective manner. Thank you!
Yelp Review
- July 03, 2018
Professional services. Our experience overall were great!
Google+ Review
- July 02, 2018
Left by Shona M.
Yelp Review
- July 02, 2018
I have been here several times to get my Mercedes serviced. I thought I had written a review for their service dept. and I guess I had forgotten. I have had a few different service advisors here, but the best one here is Jerry Dilanchian. He's very nice, efficient, attentive, polite and on the ball....
Veronica C. Replied: Meena,I'm glad Jerry has met your expectations. We really appreciate your feedback!Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- July 01, 2018
Great service and very friendly. Ask for Joy or Javier!
Yelp Review
- July 01, 2018
Our experience was excellent. Our service advisor was Alex Byon and he made the process of buying a car extremely easy. He was very friendly, professional and pleasant. The finance manager Gary Krboyan was also top class and very friendly and professional. Truly the opposite treatment you expect...
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Fantastic experience with service department. Thanks for the same day appointment and loaner car. Frank did a great job getting everything taken care of right away!
Yelp Review
- June 30, 2018
Recently got my 4th MB vehicle from MB DTLA, and had exceptional experience as always. I've been working with Jaz Ji for several years now, and it's primarily his service that makes me come back to MB Dtla everytime I need a new car. Since he's now promoted, his team member, Derek, helped me with...
Google+ Review
- June 30, 2018
Treated terrifically even though I'm still 3-4 months from the end of my current lease. When it's closer to October there's no other dealer and Rafael Gonzalez that I will lease from.
Google+ Review
- June 29, 2018
Google+ Review
- June 28, 2018
They provide Uber for drop off and pick up for your car services. Also they do have courtesy vehicles but its first come first serve. Barry Murphy was very kind and straightforward with all that I needed. They updated their building and is very nice.
Google+ Review
- June 28, 2018
Google+ Review
- June 28, 2018
Met a great salesman. He wss very knowledgeable and attentive. He asked lots of the right questions. If we decide to go with Mercedes, he's a strong contender for our business.
Google+ Review
- June 27, 2018
I had a wonderful experience at Downtown LA Mercedes Benz. From the sales to finance to service. They also continue to call/email for follow up.
Google+ Review
- June 26, 2018
Google+ Review
- June 26, 2018
Google+ Review
- June 25, 2018
Great service, friendly staff, and great clean place.
Google+ Review
- June 23, 2018
Google+ Review
- June 23, 2018
Yelp Review
- June 21, 2018
I leased my C300 from this company in late April. They could not have been better at organizing the car for me and returning my old leased car to Lexus. Octavio was terrific. However, ever since that first day, when I believed I was going to have navigation put into my car, it has been impossible to...
Google+ Review
- June 20, 2018
Sales rep & sales manager they are good!Very professional and satisfaction serviceThank you very much!
Google+ Review
- June 20, 2018
got a c300 for my wife, great customer service!
Google+ Review
- June 20, 2018
Google+ Review
- June 19, 2018
Google+ Review
- June 19, 2018
Google+ Review
- June 19, 2018
Followed our Sales Rep, Raymond Orosa to Downtown LA Motors. Raymond has been my go to person for my past three (3) Mercedes, so we felt we wanted to atleast see if he could continue the same great service/price and comfortable working situation at his new location, DT LA Motors. He and DT Motors...
Google+ Review
- June 18, 2018
Google+ Review
- June 18, 2018
Google+ Review
- June 18, 2018
Second time doing a custom order! From begging to end Rafael helped me through the process and made it all happen!
Google+ Review
- June 18, 2018
Steve was great! Also, there is a discount for Costco members.
Google+ Review
- June 17, 2018
I had a very pleasant, awesome experience here at the dealership because of the excellent customer service of Joy Green . Her knowledge of the vehicles and expertise in the area of car sales made my day . Not only did she make my first time visit extremely comfortable, she knew exactly what I needed...
Google+ Review
- June 17, 2018
Google+ Review
- June 16, 2018
This dealer ships has excellent prices and excellent services besides that Mr, Raj Sood is a very friendly and knowledgeable salesman I can recommend to all my friends and family.
Google+ Review
- June 16, 2018
Fantastic experience with service department. Thanks for the same day appointment and loaner car.
Google+ Review
- June 16, 2018
Google+ Review
- June 15, 2018
Left by Eric F.
Excellent sales and service department! All of the service advisors are extremely pleasant and helpful.
Google+ Review
- June 15, 2018
Did not have an appointment and they took my vehicle in and fixed everything same day. My service advisor was friendly and knowledgeable, I will be visiting them again.
Google+ Review
- June 14, 2018
Google+ Review
- June 14, 2018
Google+ Review
- June 13, 2018
Google+ Review
- June 13, 2018
Great service from start to finish. Javier was our salesperson, never pushy and very accommodating. Javi delivered on his promise to get us on the road in a new MB with a reasonable down payment and lease payments we could afford. Gary, our finance director, was very easy to deal with and put no...
Google+ Review
- June 12, 2018
Yelp Review
- June 12, 2018
If i could rate 0 star, i would. I over paid almost $1,000 and I haven't get my car back on time. Once I tried to pick up my car key that I ordered, Victor the engineer was offering a car wash and I accepted. So, he drove my car to their car wash station. After few minutes. He told me my car is not...
Google+ Review
- June 11, 2018
Victor was great. Excellent service.
Google+ Review
- June 11, 2018
Yelp Review
- June 11, 2018
Tried to buy a 2017 c63 back in June. The salesman was very helpful, but wasn't willing to negotiate on the price at all. He brought over his Sales Manager who was rude and cocky. Gave us an outrageous price and pretty much made us feel like we couldn't afford it. Even thou I make 10 times what he...
Google+ Review
- June 10, 2018
Left by Jose G.
Google+ Review
- June 08, 2018
Hands down best AMG shop around
Google+ Review
- June 08, 2018
Google+ Review
- June 08, 2018
Google+ Review
- June 08, 2018
Had a great experience at this dealership. Was one of the most friendly dealerships from the first phone call and even after purchase of my car! Everyone was very welcoming and made the process run very smoothly. Im a first time Mercedes Benz buyer and I felt treated like VIP. I especially want to...
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Tino was always very helpful and accommodating! Hes amazing and very professional!
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Rebecca was beyond amazing, she got me the best possible deal and made sure my experience was one of the best, guess I am set for my next car
Google+ Review
- June 06, 2018
Google+ Review
- June 05, 2018
Yelp Review
- June 05, 2018
My Service Consultant Erik Dorsey was excellent. He made me feel like he wanted whats best for me. I was in a hurry because I had an appointment so he emailed me all the corrections that needed to be fixed on my vehicle. You should have more employees like him.
Veronica C. Replied: Thea,I am happy to hear that Erik was able to provide you with excellent service. It is our #1 goal. Thank you for your feedback!Veronica ContrerasCustomer Relations Manager
Google+ Review
- June 04, 2018
Google+ Review
- June 04, 2018
Google+ Review
- June 03, 2018
Great service and very friendly. Ask for Joy or Javier!
Google+ Review
- June 03, 2018
People here are respectful and listen to your concerns/needs. The waiting area is cute, they provide water, popcorn, coffee and other stuff. They even offered me an uber ride! Will definitely be back.
Google+ Review
- June 03, 2018
Erik was amazing! I took my car in for its service and Erik took very good care of me. Everyone there is accommodating and helpful. I was in and out in a reasonable time which was great as well. I will be sure to use the DTLA location for all my Mercedes-Benz needs!
Google+ Review
- June 02, 2018
AAA service.
Google+ Review
- June 02, 2018
Came into this dealership two times and in both times Rafael, the guy I had made an appointment with was not there. We were passed around, the first guy was incredibly nice and helped us showing us the car I wanted but did not end up buying or leasing the car that day because he suggested we made...
Google+ Review
- June 02, 2018
Google+ Review
- June 02, 2018
Google+ Review
- June 02, 2018
Left by Alex C.
Ola is the best sales person there. Straight up, courteous, and understanding.
Cars.com Review
- June 02, 2018
First time here to do the service very unhappy with complementary car wash after waited two hrs my car wasn’t wash properly no vacuuming or wiping down the car
Google+ Review
- June 02, 2018
Yelp Review
- June 01, 2018
My service rep. Steve was excellent. Service was professional and fast. I will definitely return and highly recommend their services.
Veronica C. Replied: Malanna,Thank you so much for you feedback! I'll relay the message to Steve.Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- June 01, 2018
Beautiful dealership but...I came in and talked with a salesperson about a GLA. It was clear that we were conflicted about the car and unsure whether it was a good fit for us. At one point he offered a brochure but later on when we asked for it he said "they threw them all away". Clearly he thought...
Yelp Review
- May 31, 2018
I walked in the dealership at downtown la , I had friends who received their first cars there and I wanted to try it out , I talked to the sales manager and he recommended me with a guy name octavio he ran my credit, and told me I will give you a call when we can make a deal happen .. and he never...
Google+ Review
- May 30, 2018
Google+ Review
- May 30, 2018
Nice and very professional staff and sales person. I
Google+ Review
- May 29, 2018
Beautiful dealership but very persistent salesperson that was borderline rude when we weren't honored to be in the presence of such a product as a Mercedes-Benz. BMW is a bit higher on price but a better value overall.
Yelp Review
- May 29, 2018
Just received my brand new Mercedes and could not be happier!!! I had the best first time car buying experience and it was all due to one person only - CALVIN TRAN! In general, this dealership was much nicer over the phone than any other I called around to. When I arrived, Calvin made the whole...
Google+ Review
- May 27, 2018
Yelp Review
- May 27, 2018
False promises. Rude manager. I bought my car at DTLA and that experience was great. I continued to bring my car in for new tires and major maintenance. I didn't have any problems until my service advisor left the company. My last experience was awful. The service advisor gave me a verbal quote but...
Yelp Review
- May 27, 2018
Awesome customer service ... Joy Green , made my first time experience at the Delearship comfortable. Left with my 2018 C300 . Thank you DTLA MERCEDES BENZ! You rock
Google+ Review
- May 27, 2018
Google+ Review
- May 24, 2018
I had a very pleasant, awesome experience here at the dealership because of the excellent customer service of Joy Green . Her knowledge of the vehicles and expertise in the area of car sales made my day . Not only did she make my first time visit extremely comfortable, she knew exactly what I needed...
Google+ Review
- May 24, 2018
Left by Jay B.
Barry Murphy is simply the best!
Google+ Review
- May 23, 2018
Google+ Review
- May 23, 2018
Gus was extremely helpful and was in-and-out in less than an hour!
Yelp Review
- May 23, 2018
Customer service is great ! Always treat me well and leave my car in great condition
Google+ Review
- May 22, 2018
Google+ Review
- May 22, 2018
Google+ Review
- May 21, 2018
My first brand new Benz. Im ecstatic. Garrett was patient and accommodating. I was more than a little nervous about taking the plunge. Im glad I did.
Google+ Review
- May 21, 2018
Fast courtesy service,
Google+ Review
- May 20, 2018
Great serviceGreat greetingGreat recommendations Juan A Kim service provider
Google+ Review
- May 20, 2018
Excellent service best in town definitely 5***** Tino is the man he provided excellent!! the best costumer service.!!
Google+ Review
- May 19, 2018
Google+ Review
- May 19, 2018
Left by June L.
Google+ Review
- May 19, 2018
Left by Charles L.
Victor was great. Excellent service.
Google+ Review
- May 19, 2018
Google+ Review
- May 18, 2018
Yelp Review
- May 18, 2018
Everybody is great!as always great help from ed santiago. Manny is very knowledgeable explaining the cars feature. Will definately come back and recommended this dealer
Yelp Review
- May 17, 2018
Javier is awesome! Dude took care of what the service manager refused to support. He is a stand-up guy and I would happily buy another car from him in the future.
Google+ Review
- May 16, 2018
Google+ Review
- May 16, 2018
Google+ Review
- May 15, 2018
Great service
Google+ Review
- May 14, 2018
Great service, had in mind a Honda and ended up with a Mercedes thanks to the great service provided by the staff. Can't be happier.
Google+ Review
- May 14, 2018
Gus was amazing and super knowledgable. Made the overall experience great and looking forward to my next trip to DTLA Mercedes!
Google+ Review
- May 14, 2018
Google+ Review
- May 13, 2018
Google+ Review
- May 12, 2018
Google+ Review
- May 12, 2018
Yelp Review
- May 12, 2018
What can I say best customer service ever !! Literally not even over exaggerating !! I highly recommend Edward such an awesome out going person ! Gave me such a good deal for a wonderful mothers day gift for my mother ! Thank you Edward wish you many sales , thank you once again . You are such an...
Yelp Review
- May 12, 2018
Great service and great atmosphere. I have been coming here for over a year and the service is great! Gus was great to work with. Keep up the good work!
Google+ Review
- May 11, 2018
Google+ Review
- May 11, 2018
Google+ Review
- May 11, 2018
Just bought TWO NEW CARS from this dealership. Simon and the rest of the crew were professional, kind, friendly, and down to earth. No surprises, and everything was laid out for me with crystal clear clarity so I made my decision, and very happy with the service provided to me by Downtown LA motors....
Google+ Review
- May 11, 2018
I am beyond furious with Mercedes of Downtown Los Angeles! We purchased a Certified Pre-Owned (CPO) E-Class. My friend did negotiations on my behalf since he's knowledgeable with MB. I saw the car in the evening so visibility was low. I was excited to own my 1st MB, however the excitement slowly...
Google+ Review
- May 11, 2018
Yelp Review
- May 10, 2018
WAS SOLD A FILTHY DIRTY CAR WITH TORN SEATS, BUMPER PIECE COMING UNDONE, and DIRTY BELTS VIEW ALL THE PICTURES AND REVIEWS ON THE YELP PICTURES NOT JUSTT THE ONES ATTACHED (Update as of 5/10/18)On Wednesday 5/2 I received a text from my friend asking me to remove the yelp review (ATTACHED TO...
Yelp Review
- May 10, 2018
I want to start off by saying great customer service with Jerry the service advisor and victor ! I've gone with both , and they are both awesome !! I definitely recommend them ! For when either is off for the day .. I also want to thank the greeter Freddy who helped me out a lot , he greeted well ,...
Google+ Review
- May 09, 2018
Google+ Review
- May 09, 2018
Really great service. So nice and knowledgeable. Mason Cheung is the hook up!
Google+ Review
- May 09, 2018
I feel that Mr Bill Woodman was an excellent example of what a salesperson should be in any transaction. He remained calm under pressure and gave great information on the vehicle I searched for. Not to say how patience he was with my unorthodox approach to the purchase of a vehicle, but willing to...
Google+ Review
- May 08, 2018
Yelp Review
- May 08, 2018
Edward Santiago at Mercedes-Benz DTLA made my car buying experience easy. He has the best customer service. He is kind, patient, fun and knowledgeable. Usually, my car buying experiences are exhaustive and condescending based on my femininity. I felt respected and cared for at the same time. Once...
Google+ Review
- May 06, 2018
Great service
Google+ Review
- May 06, 2018
Google+ Review
- May 06, 2018
I made few calls, before deciding to visit DTLA office. No wait and hold time and the information provided over phone was exactly what I was looking for. At the store, Denise was very helpful and was there with every step of the buying process. Still today, I call and get my questions answered...
Google+ Review
- May 06, 2018
Left by Kristin F.
Google+ Review
- May 06, 2018
Yelp Review
- May 06, 2018
Great place if you got deep pockets for service department! First off don't believe site when it says they are open on Sunday at 10am . Only for sales because the service department is closed . They should say that on the site because it's misleading! Every time I go for a simple oil change or an A...
Google+ Review
- May 05, 2018
Google+ Review
- May 05, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Yelp Review
- May 03, 2018
The team there went above and beyond to help me with my first car buying experience. Saying they take care of their people would be an understatement. They walked me through the process, answered all my questions ( I had A LOT of questions), got me to test drive a couple of vehicles to make sure I...
Yelp Review
- May 03, 2018
Best experience at a car service I've had. Gus was fantastic. My car was done right when he said it would be, the entire staff is extremely friendly. Lots of areas to sit and wait for your car or to work if you need to. Very very happy with this business!
Veronica C. Replied: Marney, thank you so much for your feedback. Our goal is to provide excellent service and we're glad Gus was able to make you happy.Veronica ContrerasCustomer Relations Manager213-222-1189
Google+ Review
- May 02, 2018
Yelp Review
- May 02, 2018
Let me start off by saying Jerry is a legend! I stopped by DTLA Mercedes Benz Service Department after I was dissatisfied with the service I received from Beverly Hills Mercedes Benz service department. Jerry made the service experience smooth and without complications or delays. I needed to get...
Veronica C. Replied: Sara, we're glad Jerry was able to take care of all your needs. Our goal is to provide excellent service. Thank you so much for your feedback.Veronica ContrerasCustomer Relations Manager213-222-1189
Yelp Review
- May 02, 2018
Great experience, first time buyer of Mercedes and they made me feel like family. Wonderful sales rep My recommendation is a 5 star
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Left by Cherry L.
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
very happy with the overall experience.
Google+ Review
- May 01, 2018
Steve in service is always helpful and ready to answer my quiestions ! Ive only wanted to work with him. Great guy and a great part of the team at Downtown L.A. Motors
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Great service
Google+ Review
- April 25, 2018
Google+ Review
- April 25, 2018
Google+ Review
- April 25, 2018
Yelp Review
- April 23, 2018
MB DTLA is the best hands down. Highly professional staff, superior facility. You are treated like gold from start to finish. Period.
Veronica C. Replied: Vanessa,Thank you so much for your feedback. Our goal is always to make our customers happy. -Veronica
Google+ Review
- April 22, 2018
Google+ Review
- April 22, 2018
Perfect experience! I took the car in without an appointment, and I was immediately seen. They fixed the issue,and I was in and out in less than an hour.
Yelp Review
- April 22, 2018
We love Garret. Very knowledgeable and so great to work with. Thank you. We got the perfect car for us.
Yelp Review
- April 21, 2018
Such an easy and great deal with edward santiago.. i will definately recommend him if you want to get out fast from a dealer.. everyone is so nice.. and easy to work with.. i love my purchase
Google+ Review
- April 21, 2018
Yelp Review
- April 20, 2018
My husband and I visited 2 other Mercedes dealerships prior to coming to DTLA Mercedes. This dealership surpassed the others in every possible way. The overall appearance of the dealership and inventory was superior, and the entire staff was pleasant and extremely helpful. This dealership was...
Yelp Review
- April 20, 2018
I never thought i would be driving a benz. My husband previously visit Dtla benz and met with Edward Santiago. He came home excited saying he wanted to trade in his vehicle. So we both went in and edward santiago was very helpful. The plan was to get my husband a car and we came out getting two. I...
Google+ Review
- April 19, 2018
Yelp Review
- April 19, 2018
Excellent service and customer service!
Google+ Review
- April 18, 2018
Yelp Review
- April 18, 2018
Absolutely terrible experience. Car smelled like smoke and cherry. Wow. Total waste of time.
Google+ Review
- April 17, 2018
. Thank you for The best service.wonderful
Google+ Review
- April 17, 2018
Yelp Review
- April 16, 2018
Sales is great (Javier is awesome). Service is horrible (stay away from Danny Hisimoto).I bought a 2014 GLK 350. As a CPO, it was reconditioned as new. It had 19k miles on it, and was in sweet condition. I had it flatbedded to me in N. CA and I immediately brought it to my mechanic for a thorough...
Google+ Review
- April 15, 2018
Google+ Review
- April 15, 2018
Google+ Review
- April 15, 2018
Google+ Review
- April 14, 2018
Google+ Review
- April 13, 2018
Google+ Review
- April 13, 2018
Yelp Review
- April 13, 2018
I don't usually write many reviews, more a reader of others... but I must say I bought a car from Brian Rowinski, in Internet Sales and he was AMAZING!... I dislike the car buying process, my past experience drained me. Brian made it so easy, I told him what I wanted and he made it happen. Hassle...
Google+ Review
- April 12, 2018
Yelp Review
- April 12, 2018
Did a reservation for Service A online and was surprised that you can schedule late until 6:40pm. It's my first car service but since I got the car there, I decided to have it serviced there. Don't know anybody yet so I did not select any service advisor and selected "no preference" then scheduled...
Google+ Review
- April 11, 2018
Google+ Review
- April 11, 2018
Rebecca from sales was great! She gave us a delightful experience. Michael Aguilar from finance was very accommodating. Good job guys!
Google+ Review
- April 09, 2018
Horrible service!! At first it was fine but once my car was there To get fixed they would never return calls, lagged on updates of the car, and would ignore all my messages!! Its been there for a month for a minor incident that could be solved in a week. Never again.
Google+ Review
- April 09, 2018
Google+ Review
- April 09, 2018
Google+ Review
- April 08, 2018
Google+ Review
- April 08, 2018
Google+ Review
- April 08, 2018
Yelp Review
- April 08, 2018
MB Downtown LA provides excellent service and timely promised finishing service. Always courtesy manner from service staff, Mr. Juan Kim is the best ever I have met.From customer Sean Lee
Google+ Review
- April 07, 2018
Efficient and work was done on time!
Google+ Review
- April 07, 2018
Google+ Review
- April 07, 2018
I like downtown los angeles (DTLA) Mercedes Benz. Their service is wonderful and always satisfied.Special thanks to Tino. He is the best and very friendly.
Yelp Review
- April 07, 2018
Skylert was amazing.Great customer service. No sales pitch. Honest on what my car needed.
Yelp Review
- April 07, 2018
Ron, my Service Advisor, provided the best customer service at any car dealership I have patronized. The regular service on my auto was fast and easy. Thank you DTLA MB for a great experience. Ron is a wonderful asset to your business.
Google+ Review
- April 04, 2018
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
I really like the LA Downtown Mercedes as always. The sale persons are very friendly and knowledgeable. Especially Kevin Kim is really prompt and accurate. I was so impressed by his professionalism and kindness. I sure will get the next car from him again.
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
My first visit and experience at DTLA Mercedes-Benz was excellent. We have visited over two other dealerships in the past. Frank Phillips was my service advisor. He was attentive, knowledgeable, honest and gave clear explanation of the service performed as well as future recommendations.I look...
Google+ Review
- April 01, 2018
Google+ Review
- April 01, 2018
Google+ Review
- April 01, 2018
Google+ Review
- April 01, 2018
Google+ Review
- March 30, 2018
awesome service friendly staff free gourmet coffee
Google+ Review
- March 30, 2018
Juan Antonio is the best service rep! He is highly attentive, actually all the staff there are beyond excellent. Service is provided in an efficient manner and they make sure al of your concerns and needs are met. I have been to other Benz dealerships and I would say by far the downtown location...
Yelp Review
- March 30, 2018
Went in today with high hopes and my Sales Representative, Edward Santiago, exceeded all my expectations of a car buying experience. Not only was he professional and knowledgeable about the product, he also went the extra mile to ensure I got the lowest interest rate available. I purchased a 2015...
Google+ Review
- March 29, 2018
Google+ Review
- March 29, 2018
Google+ Review
- March 28, 2018
Google+ Review
- March 26, 2018
awesome service friendly staff free gourmet coffee
Google+ Review
- March 25, 2018
Omar hooked me up.
Google+ Review
- March 25, 2018
Google+ Review
- March 25, 2018
Barry in service was great! Troubleshooted our issue and took care of us as promised.
Google+ Review
- March 24, 2018
Yelp Review
- March 24, 2018
Recently, I had a car accident and unfortunately my car was totaled. As a result, I was forced to get a new car. I had a Mercedes GLA 250, loved it, and knew I wanted another one. I took advantage of the Costco Car Buying program, and was connected with Downtown LA Motors. Javier was my assigned...
Google+ Review
- March 22, 2018
Google+ Review
- March 22, 2018
Yelp Review
- March 22, 2018
I rarely would do a yelp review unless I had a horrible experience or a wonderful one. In this case I had one of the best dealership experience ever!! Upon arriving I was greeted by everyone. I made a appointment online and I was met by Edward Santiago is by far one of the best!! I never felt...
Google+ Review
- March 21, 2018
Frank Phillips in Servicing and Garrett (Sale Rep) are true professionals! They were easy to work with, patient, knowledgeable, and such a pleasure to interact with. They ensured that my experience was top notch and pleasant! They took care of my vehicle needs with such professionalism and...
Google+ Review
- March 21, 2018
Frank Phillips was a dream to work with. He made what is normally very stressful an overall very pleasant experience.
Yelp Review
- March 21, 2018
If you are in the market for a Mercedes go to DTLA Mercedes and ask for Edward Santiago. This month my husband and I decided it was time to trade-in our cars. Though we hate the overall car shopping experience and after much research in terms of what we wanted to buy, we decided to drive over to...
Google+ Review
- March 20, 2018
Victor Leung was pretty helpful. Missed my appointment but he managed to help me to finish the whole process within 4 hours. Fast and neat
Yelp Review
- March 19, 2018
got my first ever benz from this dealership, Gary was my sales rep and he was very kind and really did a wonderful job on informing me about the types of cars and the features in each package and everything about all of that. I got a c250 basic package with white exterior and black leather interior,...
Google+ Review
- March 18, 2018
Google+ Review
- March 18, 2018
Gus Navarro was helpful & knowledgeable, made the experience of getting my car serviced very pleasant. This dealer is my favorite Mercedes- Benz dealer in LA because they go out of their way to make sure your day continues per usual while they do what needs to be done. I mentioned to him I had...
Google+ Review
- March 18, 2018
I had the best experience buying my Mercedes with such a great sales rep Arthur he help with all my question and more....I can say I dont only by a car I learned about why Mercedes is a great motor company and I love it ....services was perfect i totally recommend downtown LA MOTORS 100%
Google+ Review
- March 17, 2018
Service was excellent. Had 2 tires replaced due to road damage. I was out on the road in less than 1.5 hours on a Friday work day!Mr. Phillips was courteous, attentive and explained all of my concerns.The facilities are modern and shiny clean.Thanks to all,Charlie Brown
Google+ Review
- March 16, 2018
Google+ Review
- March 15, 2018
Google+ Review
- March 15, 2018
My service advisor Erik is so amazing!!! He is the best. Always makes sure I have an wonderful experience and takes superior care of my car.
Yelp Review
- March 15, 2018
When I bought my car, I loved everything about this place. The environment, the decorations, the people...it was just great to me and I was talking to everyone about it. After having my car for a few months and taking it for the free car washes I experienced my first issue with the company. From...
Yelp Review
- March 15, 2018
When I bought my car, I loved everything about this place. The environment, the decorations, the people...it was just great to me and I was talking to everyone about it. After having my car for a few months and taking it for the free car washes I experienced my first issue with the company. From...
Google+ Review
- March 14, 2018
Yelp Review
- March 14, 2018
Great experience George Bip is very helpful me and my mom are very happy with our new car!!
Yelp Review
- March 14, 2018
Service at DTLA Motors MB was as expected from Mercedes. What stood out on this visit was the assistance I received from Frank Phillips in obtaining a repair under my after market warranty agreement. He took the extra time to tracked down the right people at the insurer and got my repair approved.
Yelp Review
- March 13, 2018
I recently bought my new 2017 CLA 250 Mercedes Benz here at downtown LA motors and I must say it was a great experience. Edward Santiago is the best sales rep, he made it happen. He was so nice and funny, he never gave up even though the purchase took about 5 hours and I was ready to walk away he...
Google+ Review
- March 12, 2018
Yelp Review
- March 11, 2018
Worked with Rafael Gonzalez to find the perfect car. He worked endlessly to get me a great deal! Couldn't be happier with my experience!
Google+ Review
- March 10, 2018
Google+ Review
- March 10, 2018
Google+ Review
- March 10, 2018
Google+ Review
- March 10, 2018
Google+ Review
- March 09, 2018
Google+ Review
- March 09, 2018
Google+ Review
- March 09, 2018
Left by Orlando W.
Timely, complete service. Victor very responsive and thorough.
Yelp Review
- March 08, 2018
I had the pleasure of working with internet sales person "Joy Greene" at Downtown LA Motors Mercedes Benz in search of a new car. She was exceptionally energetic in searching for my specific build, prompt in answering my questions about the car, respectful and compliant in honoring my contact...