Google+ Review
- October 16, 2017
Very quick and efficient service.
Google+ Review
- October 16, 2017
Google+ Review
- October 16, 2017
Left by Yoon L.
Cars.com Review
- October 16, 2017
I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined someone had previously spilt a liquid behind the navigation screen. The certification process did not discover this but even worse when I wrote the...
Google+ Review
- October 15, 2017
Overall, I had a great experience. Erik was an awesome service adviser and did an amazing job at making sure things moved along swiftly and tried to get me (and several other costumers) out as soon as possible, which was greatly appreciated by all. However, I did end up waiting 50 min unnecessarily...
Google+ Review
- October 15, 2017
Google+ Review
- October 15, 2017
Google+ Review
- October 14, 2017
5 stars to Mr. Juan Kim
Google+ Review
- October 14, 2017
Received a recall letter and went to the service dept. to see what needs to be done. Two-hour wait and I'm with my washed & dried car out for home. Pretty good experience.
Google+ Review
- October 14, 2017
Google+ Review
- October 13, 2017
Great quick service
Google+ Review
- October 13, 2017
Google+ Review
- October 12, 2017
From the second I drove my car into the vehicle drop off area i was greeted by an associate with a smile and was escorted to the waiting area. I was offered an assortment of beverages which was greatly appreciated. I then was quickly helped by Tino (who by far was the most professional and down to...
Google+ Review
- October 12, 2017
Google+ Review
- October 10, 2017
Fast, friendly service! Thank you to David and his team for all their help.
Google+ Review
- October 10, 2017
Google+ Review
- October 09, 2017
Everyone was totally professional. What a GREAT experience & a GREAT deal!
Google+ Review
- October 09, 2017
Google+ Review
- October 09, 2017
Left by Andy K.
juan kim was one who listen to your needs and very speicalized thank you
Yelp Review
- October 09, 2017
Ola Amosun was the absolute best salesman! He was efficient and so thorough. He was patient, kind and quick! Buying or leasing a car can be a stressful situation and Ola not only gave a great deal to me but he was a pleasure to work with. He is everything you want when shopping for a new car. Thank...
Google+ Review
- October 08, 2017
They had a used vehicle I'm interested in, but they can't find the paperwork for it.
Google+ Review
- October 08, 2017
Google+ Review
- October 08, 2017
Left by Jihye L.
Google+ Review
- October 06, 2017
excellent service from the people who are knowledgable, funny, willing to go extra miles and looking out for customers' interests. Especially Art Magsayo, my sales rep. He's the go-to one
Google+ Review
- October 06, 2017
Google+ Review
- October 06, 2017
Google+ Review
- October 06, 2017
Google+ Review
- October 06, 2017
Google+ Review
- October 06, 2017
Google+ Review
- October 05, 2017
Edward and Jaz are the best for online purchasing! They are attentive, informative, and will do their best to make you leave happy in a new Mercedes.
Google+ Review
- October 05, 2017
Amazing experience with this dealership. This is my 3rd Mercedes and by far my best experience. Rafael Gonzales was my salesperson and he did an amazing job for me. He really went above and beyond to ensure that i got a great price and was completely satisfied. We did everything over the phone and...
Google+ Review
- October 05, 2017
Google+ Review
- October 05, 2017
Google+ Review
- October 05, 2017
Google+ Review
- October 05, 2017
Left by Catherine A.
Google+ Review
- October 05, 2017
Yelp Review
- October 05, 2017
Amazing experience with this dealership. This is my 3rd Mercedes and by far my best experience. Rafael Gonzales was my salesperson and he did an amazing job for me. He really went above and beyond to ensure that i got a great price and was completely satisfied. We did everything over the phone and...
Google+ Review
- October 03, 2017
Yelp Review
- September 28, 2017
I Give it a star Cause (Eric) which wasn't my Adviser was extremely helpful. Took my car into get a Service B and to see why my gas pedal was still acting up. 4 Days later I eventually called my Service advisor Reza to find out he really wasn't on top of my car so I just decided to pick up the car...
Google+ Review
- September 27, 2017
Yelp Review
- September 25, 2017
Probably my smoothest and least time consuming experience buying a car. Edward was great and did his utmost to get my questions answered. After offering what we knew was a great deal they didn't flinch when we still wanted to leave and think it over. Somehow I didn't expect such a relaxed atmosphere...
Lisa A. Replied: Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Edward will be thrilled to hear your kind words as well. Regards, Downtown LA Motors Mercedes-Benz
Google+ Review
- September 23, 2017
A great place
Yelp Review
- September 18, 2017
Alex Hovasapyan was my Sales person at the downtown Mercedes. He was very professional and got me the exact car I needed with all my desired accessories. He was very patient, kind and confident. It's been two years and when I renew my lease I Am going back to him for my new car. The service...
Google+ Review
- September 17, 2017
Best place to buy a Car
Google+ Review
- September 17, 2017
Google+ Review
- September 11, 2017
Google+ Review
- September 10, 2017
Great service
Yelp Review
- September 10, 2017
It was real slow today due to the computers going down earlier in the day. Good thing for me was that I was helped by Ola A. A good salesman who is experienced. We worked a good deal which was unrushed. We test drove 2 E classes and I found one that I liked. Finance manager Craig Settle was good as...
Lisa A. Replied: Computers, can't live with them, can't live without them. We're so glad Ola was able to take the time needed to make you feel comfortable in your purchase. Finance can be a real time consuming process so we're overjoyed Craig was able to speed that up. We appreciate your business and look forward to working with you again. RegardsDowntown LA Motors Mercedes Benz
Google+ Review
- September 09, 2017
Fast easy friendly nice and clean
Google+ Review
- September 08, 2017
Yelp Review
- September 08, 2017
I walked into Downtown LA Mercedes Benz with pre approved paperwork to purchase a vehicle. My father and I walked the showroom floor for approx. 15 minutes and no one greeted me nor my father. Multiple car sales associates walked by us without asking if we needed any assistance. My father and I...
Yelp Review
- September 03, 2017
This would probably be a fine dealership if they didn't call you with their scam to try and get you to consider selling your car that's perfectly good just to buy a newer model. The latest scam is telling you they have clients interested in your specific model of car and they'll pay you top dollar...
Google+ Review
- September 01, 2017
Google+ Review
- August 31, 2017
Free car wash if you own a Benz. Nice and clean dealership
Google+ Review
- August 31, 2017
The service department is the worst I've ever experienced. I'm not pleased with the employee that issues the loaner vehicles, his attitude is very poor with the condescending demeanor he needs to be trained and educated on customer service and people skills. Dr. Turner Roberts
Google+ Review
- August 31, 2017
Fui hace dos aos y no me atendieron, fui a Glendale y compre mi carro sin ningun contratiempo. Ahora vuelvo a llamar y desde la recepcionista hasta el del taller fueron muy rudos. Pedi hablar con el gerente y me cortaron la llamado, hable varias veces y me transfirieron a un voice mail. Comprobado...
Google+ Review
- August 31, 2017
Yelp Review
- August 31, 2017
This dealership exemplifies world-class service!! I just purchased a preowned certified 2015 S-550 for my wife as a surprise for her birthday and our anniversary, my sales person Omar in fleet sales Was nothing short of amazing.. he went above and beyond to make sure all my expectations were...
Lisa A. Replied: Donnie, congratulations on your new car and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear that Omar Mohamed showed you how much we value our customers. Enjoy showing off your new 2015 S-550!Regards, Dowtown LA Motors Mercedes-Benz
Google+ Review
- August 29, 2017
I bought my second car here recently. I feel that I get a fair deal and the show room is very inviting with lots of vehicles on display. Service is also really top-notch here
Google+ Review
- August 24, 2017
Love this place!!! Go to Omar afifi great sales man in the love this guy!
Google+ Review
- August 24, 2017
Google+ Review
- August 24, 2017
Yelp Review
- August 11, 2017
Bad. Really Really Bad. I never had a good service from this place at all. I bought my car from here, I got my service check from here every single time, and they always amaze me with the terrible service ever.The person who usually helped me out was no longer there (Thank God!) and the new guy...
Google+ Review
- August 09, 2017
Great service always.
Google+ Review
- August 06, 2017
Google+ Review
- August 05, 2017
Love my carThank you!!!
Google+ Review
- August 05, 2017
Google+ Review
- August 04, 2017
Left by Adelmo Z.
jerry dilanchiyan the best service advisor at downtown mercedes .
Google+ Review
- August 04, 2017
Google+ Review
- August 03, 2017
Yelp Review
- August 03, 2017
My parents bought a preowned MB here 2 months ago and they are still raving about their experience. I accompanied them to their appointment and was impressed with their service - super friendly, not your typical pushy sales approach. They even took their time to give them a comprehensive overview of...
Google+ Review
- August 02, 2017
Left by Eric F.
Excellent sales and service department!
Google+ Review
- August 02, 2017
Yelp Review
- August 02, 2017
Very good experience, they are very professional and there are a lot of car choices here. Franklin Abedin helps me a lot and he is very honest and nice. They do not like general sales, which often call you again and again and pretty noisy. They are confident and patient enough to wait you come back...
Lisa A. Replied: Lu, we are thrilled to hear of your satisfaction with Franklin Abedin here. It is customers like you that make our job such a joy to do day in and day out. We look forward to serving you again in the future. Regards, Dowtown LA Motors Mercedes-Benz
Google+ Review
- August 01, 2017
Google+ Review
- July 31, 2017
Very professional, fast and courteous service. Always had my car serviced here through Juan Kim - a great service adviser. They accommodate to ensure your best convenience by providing Mercedes shuttle rides back to your place and courtesy cars when service is long enough to justify it. You can tell...
Google+ Review
- July 31, 2017
Usually I've had excellent service here but this time around, I did not feel that I was treated with the courtesy I have always been offered here. Because my previous advisor (Gerry) was not available, I was directed to Barry Murphy. He did not seem to believe me when I explained my car's issue....
Google+ Review
- July 31, 2017
Downtown LA Motors made my regular scheduled maintenance very easy. Online scheduling was easy, the check-in process was quick and easy, they gave me a ride back to work, finished the job in a timely manner, and washed my car. Great job!
Google+ Review
- July 31, 2017
Downtown LA Motors does a great job making you feel special. Octavio, my salesman, made my transaction smoothly. This is my 4th Mercedes Benz automobile and always, the experience of service is Fantastic. I truly recommend Octavio and the entire staff for going out of their way to make me feel...
Google+ Review
- July 31, 2017
Juan kim is a excellent service manHe guided every eachway what service doing for car & explained well
Google+ Review
- July 31, 2017
Great service. I needed air in my tires and they had my back on the road in less than 15 mins.
Google+ Review
- July 31, 2017
I love the service of Frank phillips he is the best..
Google+ Review
- July 31, 2017
Awesome experience. Thank you so much Frank for your excellent customer service
Google+ Review
- July 31, 2017
Yelp Review
- July 26, 2017
Overall it was a fantastic experience and this is my 4th car from this dealer ship.Alex K. Byon is listened to my desire and most importantly he respected my Budget!I appreciate his excellent service, professionalism and will definitely refer him to my co workers and friends.
Yelp Review
- July 26, 2017
Recently purchased the AMG Gle 43 from Alex Byon. I can't express how easy he made the car buying experience for us. The service while at the dealership was on a different level. He made sure the process went smoothly and fast.Not only did I gets good service but got offered with the best deal out...
Yelp Review
- July 26, 2017
My experience at DTLA motors MBZ has been nothing but positive..the staff r amazing!I recently purchased my vehicle from Omar Mohamed and he made the transaction so smooth..from test driving the car to getting the forms signed!! I actually enjoyed the time I spent at the dealership! The staff super...
Lisa A. Replied: We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Omar Mohamed took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.Sincerely, Downtown LA Motors Mercedes-Benz
Cars.com Review
- July 25, 2017
Had a confirmed appointment, in writing, at 9 a.m. on a Saturday to test drive a MBZ S600 with Art Magsayo. When I arrived shortly before 9 he stated the test drive could not be done because the porters do not arrive until 10 a.m. to move the car out of the showroom, but he a different model I...
Google+ Review
- July 24, 2017
Google+ Review
- July 24, 2017
My service advisor was frank phillips. He is the best. Make service appointment with him. You will find out why he is best.
Yelp Review
- July 24, 2017
Turns out, they also missed a cracked tire. Got a flat few days after my "service" and the tire shop said the crack was so obvious they should have seen it. This place is a nightmare.
Lisa A. Replied: Ashley, we're sorry for your disappointing experience. The Mbrace product cannot be facilitated from the dealership, unfortunately customers are required to call the service provider directly for that product. We did provide a price for the air freshener but your husband declined to purchase it. There was no complaint about the tire pressure when your vehicle was brought in, and we didn't see any cracked rim when your vehicle was in our shop. We did recommend replacing two tires, but this was declined as well. We're very sorry for the fingerprints left in your car - there is no excuse for that and we would appreciate the chance to make it up to you by providing a VIP car cleaning. Please give us a call and we would be happy to set that up for you.Thank you,Neal GoldmanFixed Operations DirectorDowntown LA Motors Group
Yelp Review
- July 24, 2017
First of all, I do not really write ANY review. BUT! this guy needs to get fired. His name is Michael Jhun. According to his business card, he is a "Sales Associate" at Downtown LA Motors. I had a friend walk in to find more details about leasing a new E class. Obviously with a purchase / lease of a...
Yelp Review
- July 24, 2017
Juan Kim offers the best service. I was not expecting such great care. I needed a replacement unexpectedly after I got a screw stuck in my front tire and he made the process stress free. Thanks Juan!
Google+ Review
- July 22, 2017
Very professional. Salesman Chris helped put us into an awesome van.
Google+ Review
- July 21, 2017
I took my wife's B-Class in for its first routine service. Ayman Zahran brought me over to the Service Department and introduced me to Reza Nejad. After walking me through what to expect and answering my questions, I returned to Ayman's office for a pleasant chat. The service took longer than...
Google+ Review
- July 21, 2017
Left by Hector H.
Juan Kim is very professional just take your car to him and he will take care of you
Google+ Review
- July 21, 2017
Juan Kim was my service advisor and his service was excellent.
Google+ Review
- July 21, 2017
Yelp Review
- July 21, 2017
I recently brought my car back to DT LA motor for a repair. My service advisor Tino Eyvazian was a true professional. I can truly say that I've never received customer service as good as Tino's. He made me feel comfortable as soon as I arrived and answered all my questions. If DT motor is looking...
Google+ Review
- July 19, 2017
Frank Phillips helped me get my car's first service. I will come back in the future because I trust in the quality of work.Edit: Got new tires, put on. Frank was very helpful. Quality service.
Google+ Review
- July 19, 2017
Graet experience.
Yelp Review
- July 19, 2017
I am very please with the service that mercedes Benz provided me. Juan Antonio Kim is the BEST.
Yelp Review
- July 19, 2017
Frank Phillips is my service rep. He is fantastic. Knowledgeable and professional he provides a level of customer service without equal. I didn't buy my E350 here but I am glad to have discovered the DTLA MBZ service center, and Frank, in particular.
Yelp Review
- July 19, 2017
Dropped off my car here for service because our usual dealer (glendale) couldn't take a last minute appt. I am so irritated with the service I received. First, the service manager couldn't explain what mbrace was. It was obvious he had no clue, kept throwing random words in to elongate his answers....
Google+ Review
- July 18, 2017
I had the best experience at Downtown LA Motors. They took very good care of me, and I want to especially thank Juan Kim. He's the best there is. Thank you very much!
Google+ Review
- July 18, 2017
Tino Eyvazian, service adviser is the best.
Google+ Review
- July 18, 2017
Left by Richard O.
Juan Kim was so nice. He speaks English, Spanish and Korean. Unfortunately, he doesn't speak Japanese. But, Luckily, I can speak English.
Google+ Review
- July 18, 2017
Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible, If I could have 1000 yrs. to finish this! Guess what? Horrible Horrible Horrible x 1000.
Google+ Review
- July 14, 2017
Google+ Review
- July 13, 2017
Excellent service, with dilanchiyan Jerry at downtown Mersedes, thank you.
Google+ Review
- July 13, 2017
Left by Hector H.
Google+ Review
- July 12, 2017
Down town la dealer is the best all of her service and sales reps are friendly and awesome I have been customer since 2004 I have 2 cars that I service and have not had any issues getting service done in time and efficiently
Google+ Review
- July 12, 2017
Left by Yvonne G.
Downtown LA Motors Mercedes Benz - making an appointment is a breeze I can schedule anytime on line 24/7 with my busy schedule. Barry Murphy is the best service manager and provides excellent service I am always pleased with the service I receive at Downtown LA Motors.
Google+ Review
- July 12, 2017
Nice facility but the prices here are not competitive.
Google+ Review
- July 10, 2017
Excellent job!Juan kim!
Google+ Review
- July 08, 2017
I always have great experience with the people of Downtown LA Motors. I want to thank my Service Advisor, Frank Phillips. Thank you for a job well done.
Google+ Review
- July 08, 2017
Frank Phillips always treat you like a real customer. Thanks for all your work!
Google+ Review
- July 08, 2017
Google+ Review
- July 07, 2017
Left by Anil D.
I want to appreciate Barry Murphy- Service Advisor for giving an excellent service to me and others.His approach is very friendly and respectful.I recommend Barry Murphy for his solutions and guidelines .Thank you Barry
Google+ Review
- July 07, 2017
Kevin Kim was gave us unbelievable service.I want to introduce who want buy Benz.
Google+ Review
- July 06, 2017
Kevin Kim was very helpful and friendly. He thoroughly assisted me through my lease exchange, and made the process very smooth. I am very satisfied with the costumer service and am happy with my new car.
Google+ Review
- July 06, 2017
Yelp Review
- July 06, 2017
I am disappointed in my service visit to the Downtown LA Mercedes. My car has CPO warranty and they would not replace the engine mounts which caused the car to vibrate. The main reason why they would not take the car for service was because I wanted a loaner. The service advisor who "helped" me was...
Google+ Review
- July 05, 2017
I have been looking for the right pre-owned Mercedes for a while. My salesman, Arto Khachadour, was very patient in my shopping (I went to the dealer a few times to look at and test drive vehicles over a few months). I never felt pressured by him to buy. He was very professional, nice, and helped...
Google+ Review
- July 05, 2017
Google+ Review
- July 04, 2017
Great customer service
Google+ Review
- July 02, 2017
Left by Brenda T.
DTLA Motors has been my dealership of choice since 2000. The main reason I choose this dealership is because after leasing a vehicle, my Service Advisor, Barry Murphy, provides quality service & excellent advice. Barry makes himself available & follow-up with phone calls to provide necessary...
Google+ Review
- July 02, 2017
Left by Mary L.
Google+ Review
- June 30, 2017
Google+ Review
- June 28, 2017
Really nice dealership, except they are a little more expensive than other dealers I tried. Other than that, they had a great selection.
Google+ Review
- June 28, 2017
Cars.com Review
- June 28, 2017
Since I bought my SL in downtown LA from the Mercedes-Benz dealership, I have been Lucky to have met Tino as my service advisor and he has help keep my SL500 in mint condition for over 10 years. Most important is the fact that I trust him and I know that he is honest, professional with integrity...
Google+ Review
- June 27, 2017
My service was great thanks persilla Chavez for getting me in and out
Google+ Review
- June 27, 2017
Always friendly and helpful and very knowledgeable about parts and sales.
Google+ Review
- June 27, 2017
Google+ Review
- June 26, 2017
Downtown LA Motors does a great job making you feel special. They take care of you from the time you drive into the garage. You don't even need an appointment. Erik assisted me and was very attentive. They go out of their way to make you comfortable. My car was serviced quickly! I will...
Google+ Review
- June 26, 2017
Google+ Review
- June 26, 2017
Cars.com Review
- June 26, 2017
If I get internet pricing I will be happy. So far getting emails from salesmens and tec support bat no price
Google+ Review
- June 25, 2017
They are the best!!!
Google+ Review
- June 23, 2017
Left by Sebastian K.
Google+ Review
- June 22, 2017
Kevin Kim is very helpful in shopping the car that i wantedHe is very simple and kind. I like him and will tell my familiesabout him when they want new cars.
Google+ Review
- June 21, 2017
Comfortable Driving Machines
Yelp Review
- June 21, 2017
This place is a waste of time. They gave me some run around, wanting me to make an appointment to come in, then they just dropped me in to work with a random sales clerk who happened to be standing around - Art, who was not particularly knowledgeable about their stock of vehicles, and couldn't seem...
Google+ Review
- June 20, 2017
I had very fine service by Mr. Barry Murphy
Google+ Review
- June 20, 2017
Ivn Velasco has a great customer service And definitely I will come back
Google+ Review
- June 19, 2017
Charles Dorsey of Downtown LA Motors made my service visit to Mercedes Benz a very pleasant experience. The professionalism in which Mr. Dorsey took care of my automotive needs left me with a very positive impression of Downtown LA Motors. I would recommend Downtown LA Motors for your Mercedez...
Google+ Review
- June 19, 2017
Eric Dorsey is a superb Service Advisor. He will assist you to the fullest- He will keep you informed of the progress of your vehicle via email or phone call.He is a great service representative of DTLA.
Yelp Review
- June 18, 2017
TOTAL DISASTERClearly the 4+ reviews prior to this one are fake. This was one of the worst service experience I have ever had. Standard 10K mile check-in spiraled into a 2 day huge waste of time that still has not been resolved simply because I asked a question about auto-dim on the lights.
Google+ Review
- June 16, 2017
Ivan Velasco was helpful and professional during the process of having my car diagnosed from the time I dropped it off until the time I picked my car up. My phone call was received and an appointment scheduled to my satisfaction for the same day as I had expressed it was an emergency. When I...
Google+ Review
- June 16, 2017
i got a G63w4 the best car from Martin, best sales person ever!
Cars.com Review
- June 16, 2017
i got a G63w4 from Martin Vardanian, he was the best sales person ever! i was so lucky to have him! he found me the right car i was looking for!
Google+ Review
- June 15, 2017
My experience with Downtown L.A. Motors was stellar because of a salesman named Rafael Gonzalez. I'd been shopping for two weeks. After negotiating with four different dealers, and discovering what "I thought" to be the best price, and resolved to make a purchase - I decided to reach out to one more...
Google+ Review
- June 15, 2017
everything was quick and professional thank you rafael gonzales
Google+ Review
- June 13, 2017
everything was quick and professional thank you ivan velasco
Google+ Review
- June 10, 2017
Frank Phillips helped me get my car's first service. I will come back in the future because I trust in the quality of work.
Google+ Review
- June 10, 2017
Cars.com Review
- June 08, 2017
I had a great experience with Michael Jhun at Downtown LA Motors. He was very friendly and made me feel comfortable through the whole process. He was professional and very knowledgeable about the vehicle. I will definitely recommend him to my friends!!
Google+ Review
- June 07, 2017
Felicia Chavez is great, professional and accommodating.
Google+ Review
- June 07, 2017
Hes muy amable el.personal
Google+ Review
- June 06, 2017
Went to downtown Mercedes and had Rafael Gonzalez and Jaz helped me to find the car which was exactly what I want. And they offered me a good price too! Really appreciate them!
Google+ Review
- June 06, 2017
Google+ Review
- June 06, 2017
Very professional, fast and courteous service. Always had my car serviced here through Juan Kim - a great service adviser. They accommodate to ensure your best convenience by providing Mercedes shuttle rides back to your place and courtesy cars when service is long enough to justify it. You can tell...
Google+ Review
- June 06, 2017
Had my 2008 C350 serviced there last week. Juan Kim was my service advisor and he was excellent. He was courteous, took his time explaining options and communicated frequently while my car was being worked on. This was my first experience with this dealership and I will be back! A+
Google+ Review
- June 06, 2017
Excellent staff, excellent service! I was serviced by Michael Juhn, and I truly felt valued and appreciated as a customer. He took his time to go over all the things with great details and answered all my questions with respect. Mercedes Benz is a wonderful car and anyone looking into getting one...
Google+ Review
- June 06, 2017
Very happy with the service I received and the care in prepping the car. All concerned were helpful and informative.
Yelp Review
- June 05, 2017
Purchased a 2014 CPO E350. The initial experience was good, Art M. Was responsive and helpful with my purchase. When I noticed a few scratches after my purchase he arranged to fix them. Fast forward a few month and now I see why this dealership has so many negative reviews. I would expect more from...
Google+ Review
- June 02, 2017
Excellent services
Google+ Review
- June 02, 2017
Our service representative Jerry Dilanchyan is always very caring and helpful in making sure that we are kept informed and notified of everything going on with our vehicle. It is always a wonderful experience. Thank you Jerry!
Google+ Review
- June 02, 2017
I brought our car in for service about a month ago. While the service itself and the people I interacted with were fine, I've since then have been signed up for what seems like hundreds of MBUSA or DTLA Mercedes email lists which I never consented to. I regularly unsubscribe from 1 or 2 each week or...
Google+ Review
- June 02, 2017
Tino eyvazian was charles dorsey gave me the best . With the. Service i recived. Zora blondie brown
Google+ Review
- June 01, 2017
Left by Jina H.
Leaving this review for Downtown LA Motors is easy I have been a Costomer there for the past 13 years they always have very professional people working there to take care of their Costomers the best way they can. I have always been working with Mr Charles Dorsey as my service person he has always...
Google+ Review
- June 01, 2017
Jerry Dilanchiyan has been really helpful and patient, couldn't expect more from him.
Google+ Review
- May 30, 2017
Charles Erik Dorsey is simply the best!!! If you want world class service as if you were purchasing a new vehicle, he's the man you need to see when getting maintenance with DTLA Mercedes Benz. Grateful to have met him and done business with him. All Good!!!
Google+ Review
- May 30, 2017
i have been customer Downtown LA motors since 2-3 years ago...and we are so so happy with service and politeness Mr Jerry Dilanchiyan and he is most sophisticated and professional person of all. We even going there just because of him and his friendly warm attitude is attracting us to bring our car...
Google+ Review
- May 30, 2017
I received exceptional care from Charles "Erik" Dorsey when I took in my recently purchased vehicle for a small crack in the rear brake light, questions I had about my AMG shifting, energy saver mode and to have the DuPont CILAJET protection applied. Erik right away had a very pleasant service tech...
Yelp Review
- May 29, 2017
Quoted a $ amount on email and text and didn't honor it. Used the excuse that a mistake was done but too late since I already backed away from another deal at a different dealership. Very bad tactic!
Google+ Review
- May 27, 2017
I have been coming to DTLA, for years. Barry Murphy is my advisor and he always does a outstanding job. He explains all of the work performed in great detail. THANK YOU BARRY ( GREAT JOB )..
Google+ Review
- May 27, 2017
It was thorough. Thank you.
Google+ Review
- May 27, 2017
Google+ Review
- May 26, 2017
Tino Eyvazian provided me with the most excellent service during my last visit to Downtown LA Motors' service department.
Google+ Review
- May 26, 2017
Google+ Review
- May 25, 2017
Charles Eric Dorsey was helpful and professional during the process of having my car serviced from the time I dropped it off until the time I picked my car up. Initially, my phone call was returned promptly and an appointment scheduled to my satisfaction. When I arrived, he arrived after a few...
Google+ Review
- May 25, 2017
If I owned a car dealership, I would hire Charles Eric Dorsey directly into management! Excellent, excellent, customer service! (Bottle your secret and sell it!)
Google+ Review
- May 25, 2017
Michael Jun is excellent.He is the best ever I have met from Mbz.
Google+ Review
- May 24, 2017
Google+ Review
- May 19, 2017
I resenly took my car for a windshield replacement and I was help by Ivan Velasco, who's services was excellent and courteous. Thank you Ivan Velasco
Google+ Review
- May 17, 2017
Mr. Dorsey treated me with white glove service. I have been in customer service for over 20 years and have worked with and for others and when I say he is a Natural pearl and the world is his oyster . I mean he cultivated such a wonderful experience from my loaner car , to treating my mom with a...
Google+ Review
- May 17, 2017
Left by Pedro F.
Really goodGood jobThanks to Ivan
Google+ Review
- May 17, 2017
My experience at Downtown LA Motors was amazing. Nick Choi was extremely professional and kind. The experience was very positive. I will be back and I will be sure to share my positive experiences with my family and friends.
Google+ Review
- May 17, 2017
Google+ Review
- May 16, 2017
Outstanding service! Once again Barry Murphy was my service Manager. Not only is he very knowledgeable, but personable and has a great bedside manner as well! I am a happy camper!
Google+ Review
- May 16, 2017
The service department is outstanding especially Mr. Eric Dorsey! Always going above for his clients. Covers all of your questions and concerns.
Google+ Review
- May 16, 2017
Excellent services
Google+ Review
- May 16, 2017
Google+ Review
- May 14, 2017
Tino was my assistant, excellent service, very professional and efficient
Google+ Review
- May 12, 2017
Very pleasant experience with Barry Murphy my service advisor. I was greeted and helped upon arrival and received great service, updates and completion report.Thank you Barry for all your help and always returning my calls on a timely manner. I appreciate all you do.
Google+ Review
- May 12, 2017
Left by Assadour S.
Excellent service. Very knowledgeable about the product and repair.Best advisor ever met. Good job Jerry Dilanchiyan
Google+ Review
- May 11, 2017
My name is Isabelle Alessandra. Derek Kim, Internet Manager at DTLA Motors assisted me with my purchase of a 2017 Mercedes GLC 300 SUV. I live in Newport Beach. I did my very best to try to make a purchase work with Fletcher Jones, or one of the other dealers closer to my residence. I was a very...
Google+ Review
- May 11, 2017
He is simple the best.
Google+ Review
- May 10, 2017
Google+ Review
- May 10, 2017
Tino eyvazian was great. With the. Service i recived. Zora blondie brown
Google+ Review
- May 08, 2017
Left by Beverly D.
My experience at Mercedes Downtown LA is ALWAYS fantastic! I enjoy my entire experience every time I go there. I leave feeling like a princess. EVERYONE's kind and attentive. Hands down without any doubt, my service advisor, Barry Murphy, is the BEST!! Barry is a true authentic GEM!! Also, a BIG...
Google+ Review
- May 08, 2017
I was assisted by Frank Phillips and he attended to all my service needs in a timely manner. I went in on a Saturday and had some concerns about my coolant system. I received a complimentary inspection and a free carwash It turns out that everything was fine and I left with no out of pocket cost....
Google+ Review
- May 08, 2017
We would like to express our absolute outrage at our experience at this dealership. After speaking with Shari Hale - Director of Business Development and getting from her a "story" that they had 6 cars of the type we were looking for, we drove all the way downtown and came on time for our...
Google+ Review
- May 08, 2017
I went to service my car. I was serviced by Juan Kim. I have driven for 40 plus years and have driven all types of luxery cars. Never have i recieved such superb excellent service. I would highly recommend Juan to anyone. Extremely excellent.
Google+ Review
- May 08, 2017
i really enjoyed my experience at Downtown LA Motors. I took my car in to Tino Eyvazian and when it was not ready by the time it was expected to, i was offered a loaner. the entire experience was swift and easy. Thanks, Tino!
Google+ Review
- May 08, 2017
Google+ Review
- May 08, 2017
Google+ Review
- May 08, 2017
Google+ Review
- May 08, 2017
Google+ Review
- May 01, 2017
Yelp Review
- May 01, 2017
Ugh. Had a computer issue with our 2017 MB SUV and came in to get it fixed. They were super rude, claiming that we came in "too late" (an hour before closing time does not equal closing time), and only helping us after literally an hour of different techs coming to greet us. Everyone said something...
Tim E. Replied: I apologize for the delays that you experienced when dropping off your vehicle for repairs. I did review the video footage and saw that you arrived 20 till 4 on Saturday. A greeter met you within the first minute of you arrival and shortly after an advisor assisted you. We try our best to accommodate our clients with a loaner vehicle that is best suited for their needs.
Google+ Review
- April 29, 2017
Took my S430 Mercedes in for repairs and was introduced to Manchun Cheung who offered to show us the vehicle inventory. After a couple hours of looking at cars and test driving different models we selected a 2014 E 400 Hybrid. Mr Cheung made our car selection easy and the purchasing process simple....
Yelp Review
- April 28, 2017
My car battery suddenly died in my garage. I was able tot jump start it but the next morning it was dead again. I called multiple auto shops and they all didn't have my battery and if they did the price was outrageous. I finally got in contact with this place and they were the cheapest by far. Not...
Lisa A. Replied: Thanks Juan! We're happy to hear that we were able to help you out with your battery trouble, and make sure that you were well accommodated in the process. It's wonderful to know that it was a reasonable and convenient service call, and we appreciate your business! We hope to work with you again in the future. Regards,Downtown LA Motors
Google+ Review
- April 27, 2017
Left by Milton A.
My adviser is Tino Exelent service great personGood help
Google+ Review
- April 27, 2017
Frank Phillips took great care of me. Had questions and concerns he guided me through it all.
Google+ Review
- April 27, 2017
My wife and my first time at Downtown LA motors, great experience. Franklin Abedin was very professional and not making any kind of pressure, very comfortable and the most impotant thing was he speak a perfect korean, amazing^^...my father in law loves it.
Google+ Review
- April 27, 2017
Google+ Review
- April 22, 2017
Cars.com Review
- April 21, 2017
Ivan Velasco picked up right where Fredi Urieta, who was also great, left off at Downtown LA Motors. (Fredi started assisting me but informed me that it was his last day that location.) Their knowledge and professionalism lives up to the Mercedes brand. They made me feel welcomed and valued. Fredi...
Yelp Review
- April 15, 2017
Awful experience , I had an appointment @ 8:00am for a basic oil change, and one light bulb to be changed, waited 3 hours in the lobby, when no status on my cars completion? At that point went over to the front desk to ask about the car and let then know I have been already waiting for 3 hrs the...
Google+ Review
- April 13, 2017
Honestly i had the best Experience at Downtown LA Mercedes Benz Dealership thanks to Tino Envyzian! He went to infinity and beyond to help me out and make sure i was set up and left with what i needed for my car. Hes the best advisor i had the chance to meet very well mannered and keeps his word. i...
Google+ Review
- April 12, 2017
Cars.com Review
- April 12, 2017
David Khachatryan was extremely helpful and prompt. He answered all of my concerns and was very professional. I highly recommend seeing David for service. Thanks David!
Cars.com Review
- April 11, 2017
Christopher Buchanan is a gem. Patient, informative, polite, no high pressure selling. We purchased a used ml 350.
Google+ Review
- April 10, 2017
My name is Merry Keodara, this is my first experience with MB Downtown L.A. Motors.Scott Kaufman was referred to me from my Boss. He is pleasant, knowledgeable and excellent from enquiry to delivery of vehicle. It's pleasure dealing with Scott and he is the best ambassador from MB downtown LA motor....
Google+ Review
- April 10, 2017
Fredi Urieta approach me help me out right out in the driveway first time visit at this new building that they have very clean,they diagnose my car swiftly and correctly,my experience in this dealer was great!!!
Yelp Review
- April 10, 2017
Martin Vardanian is the best! One of my best car shopping experiences I've ever had.
Cars.com Review
- April 09, 2017
Scott Kaufman was referred to me from my Boss. He is pleasant, knowledgeable and excellent from enquiry to delivery of vehicle. It's pleasure dealing with Scott and he is the best ambassador from MB downtown LA motor. I am enjoying my MB 2017 E300w. I would strongly recommend to all my friends and...
Google+ Review
- April 09, 2017
Barry Murphy is the best!!
Google+ Review
- April 08, 2017
Yelp Review
- April 08, 2017
When I called and asked about the mbrace and the air freshener, the service manager had no idea what both of these were. I asked what mbrace was. He had absolutely no clue. I asked if this was part of the Wi-Fi option, and he instead mansplained that if this was something I was interested in he can...
Lisa A. Replied: Ashley, we're sorry for your disappointing experience. The Mbrace product cannot be facilitated from the dealership, unfortunately customers are required to call the service provider directly for that product. We did provide a price for the air freshener but your husband declined to purchase it. There was no complaint about the tire pressure when your vehicle was brought in, and we didn't see any cracked rim when your vehicle was in our shop. We did recommend replacing two tires, but this was declined as well. We're very sorry for the fingerprints left in your car - there is no excuse for that and we would appreciate the chance to make it up to you by providing a VIP car cleaning. Please give us a call and we would be happy to set that up for you.Thank you,Neal GoldmanFixed Operations DirectorDowntown LA Motors Group
Google+ Review
- April 07, 2017
IVAN VELASCO always give me good and professional service
Google+ Review
- April 07, 2017
Young Kang is very professional and a nice man!
Yelp Review
- April 07, 2017
Currently in the market for a certified pre-owned E-250 Bluetech or the S-550 Mercedes. Spotted both online and decided to take a look and walk in. First issue I had with the salesman is that he was unintelligible and could not pay attention to what I was saying many times throughout our...
Yelp Review
- April 06, 2017
Ivan Velasco was my service rep at LA Mercedes. 5 stars for Ivan!!! Downright excellent service. Succinctly, it is the courtesy and quality of service you would expect from Mercedes Benz. Mercedes is lucky to have Ivan on their payroll!!!
Google+ Review
- April 04, 2017
i have never been treated Cordially and welcome in others Cars Dealers Before I was looking for a Comercial cargo van I never thought that I was going home with a new Mercedes Benz Cargo Van. I like the van right away the price, space , the comfort . The ride is Awesome feels like a Sedan Seller...
Google+ Review
- April 03, 2017
Left by Raj P.
Barry Murphy is the best advisor ever. He is pleasant, courteous and knowledgeable. And he cares and is thorough. It is a pleasure dealing with Barry and he is the best ambassador for Mercedes Benz Downtown LA Motors.
Google+ Review
- April 03, 2017
Yelp Review
- April 03, 2017
I've just recently acquired my third car via Habib Amla, at the DTLA Mercedes dealership, and it will not be my last. I trust Habib has my best interest and has never let me down with the cars I've gotten from him. I wish I knew more people that want a MB, because Habib is the only one I would event...
Lisa A. Replied: On behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend Habib Amla to others and look forward to an opportunity to serve you again. Regards, Downtown LA Motors
Yelp Review
- April 03, 2017
I am torn. The service is ok but my left light is still out when I refused the over priced service. The sales people are friendly but will not always be upfront and honest. Maybe try a dealer further out where they are a little friendlier like Calablackless or Cerritos Woodland Hills. It's a D.
Google+ Review
- April 01, 2017
Left by Michael W.
Excellent service
Google+ Review
- March 31, 2017
My services advisor was Erik And I had a wonderful experience and fast service.
Google+ Review
- March 30, 2017
I always, always insist on dealing with Eric Dorsey. Always superb, always above and beyond. No regrets, and I've been receiving service there for the past 3 years. Ms Jenkins03/30/2017
Yelp Review
- March 30, 2017
i had an amazing experience leasing a new car from stephen green! he went above and beyond and was incredibly helpful getting me exactly what i wanted. he's been so great following up to make sure everything is running smoothly and answering any and all questions. so grateful!
Yelp Review
- March 30, 2017
Service rep tried to rip me off. Pretty sure it was because I am a female. However, unfortunately for him, I know more about cars than most people (male of female). Condescending rip off artist -- avoid like the plague.
Google+ Review
- March 29, 2017
Google+ Review
- March 28, 2017
The people are really nice here, I got my first lease through their graduate program, Oscar was supper helpful through the process as I shopped around. I love my car and the service I continue to receive, I take my car for a free wash at least once a week and they have popcorn for us while we wait ^_^
Google+ Review
- March 25, 2017
Perfect experience as always with very efficient service coordinator, Juan Kim. Thank you so much. Your assistant service manager, Ms Louise Colcol is of great help too, so hardworking; makes good asset to MB company.
Google+ Review
- March 25, 2017
Frank Phillip was my service personnel at Downtown Mercedes he is the most pleasant and thorough person that I have came encounter with at a car dealership Thank,You so much for my excellent experience.
Google+ Review
- March 24, 2017
Reasonable price, consideration for client
Yelp Review
- March 24, 2017
My cars have been serviced here for years. Jerry Dilanchyan is the best service tech ever! Super fast, super friendly. It's been 7 years with dealer, and I have never had any issues. Highly recommend this place.
Yelp Review
- March 24, 2017
I brought my Mercedes here for an oil Change, and I was surprised to have a same day appointment and service. Tino assisted in the process. And I'll definitely be recommending this location to anyone in the future.
Google+ Review
- March 23, 2017
Frank Philips as always took care of my car the best way possible. I think no matter how big and up todate the dealership is, if Frank was not as good at his job as he is, I would take my business elsewhere. Thanks for your honesty and great service. KM
Google+ Review
- March 23, 2017
Left by Chan S.
Young Kang always took good care of my car. He was kind and make me feel welcome and also the service was quick.
Google+ Review
- March 23, 2017
Habib Amla was excellant svc rep would recomended and have to a dear friend looking to buy
Google+ Review
- March 22, 2017
I got my c300 in December 2016 thanks to Alex H. He has been the most honest and pleasant Salesman I have ever came across. He got me in a beautiful white C300 and welcomed me to the MB family. Alex exceeds Abode and beyond expectations.
Google+ Review
- March 21, 2017
My first experience buying at the mercedes Benz dealership was a smooth, easy and great experience. Rafael Gonzalez helped us and he made us feel like family. We did not feel pressured or even felt that anxiety that you get a dealerships... Everything was explained to us and Rafael worked hard to...
Google+ Review
- March 21, 2017
yes! best or nithing! always getting best service at downtown mercedes benz staff from enter to exit! you guys is the best service staff ever
Google+ Review
- March 21, 2017
Left by Daniel J.
Young kang at downtown LA Benz service dept. is honest and very kind. He always makes me feel pleasant. Never disappointed !!
Google+ Review
- March 20, 2017
Outstanding service! Barry Murphy was my service Manager. Not only is he very knowledgeable, but personable and has a great bedside manner as well! I am a happy camper!
Google+ Review
- March 20, 2017
I've been a customer for over five years and the service here is without equal. Frank Phillips is extremely dedicated to getting the job done quickly and efficiently, he respects the customer's time and he is very responsive to any concerns.
Google+ Review
- March 20, 2017
I had bought my Mercedes from Raj Sood a number of years ago. When it came time to change and get a new one without any hesitation I went back to him. Raj Sood is personable and gives you excellent service. Thank you Raj for making the purchasing process so easy.Amita Molloy
Google+ Review
- March 20, 2017
I purchased a ML350 two years ago and it is one of the best decisions, regarding an automobile, that I have made; another good decision was made when I brought my car into Downtown LA Motors Mercedes Benz. My positive experience begins with greeters, Walter or Jacques; both have always approached...
Google+ Review
- March 20, 2017
I had very fine service by Mr. Young Kang
Google+ Review
- March 20, 2017
Ivan Velasco
Yelp Review
- March 20, 2017
I have two Mercedes, 2008 S550 and 2013 SL 550, and have been a customer here since 2012. My service manager, Young Kang, has met my expectation all the time. He is quick, responsive and caring. I am looking for my third Mercedes Benz now.
Google+ Review
- March 19, 2017
Habib Amla was excellant svc rep would recomended and have to a dear friend looking to buy
Google+ Review
- March 18, 2017
Google+ Review
- March 17, 2017
My experience for the service A was great, on time and courteous. Thank you, Frank Phillips for keeping your promise!
Google+ Review
- March 16, 2017
Google+ Review
- March 16, 2017
Yelp Review
- March 15, 2017
CRAP CUSTOMER SERVICE BY MANAGER Was super excited for the hubby to be coming home with something "family friendly" until manager Alex O. killed the deal with horrific customer service. We had a set deal for an S550 and today was the day we were supposed to pick up the car when we noticed a HUGE 8...
Yelp Review
- March 15, 2017
Worst service ever. Long story short, they did a bait and switch on a used car sale. When I called them out on it, the manager said "I don't need your sale, go to another Mercedes dealership" .....this is one of the worst sales experiences I ever had in my life.
Google+ Review
- March 14, 2017
best place ever ! i seen melissa benoist on the set of #supergirl over there ! and i acted in one of the shots ! it was a great experience ! the place was a heaven for me!
Google+ Review
- March 13, 2017
Ivan Velasco has "excellent customer serivice". From our first initial interaction to the last when I picked up my car.
Google+ Review
- March 13, 2017
Erik Dorsey is a great professional and always goes above and beyond the call of duty. I can always count on him to explain and discuss my vehicle's issues and he will always find the. Ofrece alternative to suit my needs. To be honest, he is the main reason for me to use DTLA Motors for my car...
Google+ Review
- March 13, 2017
Left by Yoojin S.
Cars.com Review
- March 13, 2017
Frank Phillips Lead Service Advisor at DTLA Mercedes Benz provides outstanding customer service. He is always current on the needs of my vehicle and he listens to my concerns. He makes sure that when I leave the facility I am satisfied with the service I have received.
Yelp Review
- March 11, 2017
Let me start by saying that Barry Murphy, service manager, was wonderful. The rest of my experience was awful. Came about two weeks ago to order a new key for my car, as when I bought it (used) it came only with one. Came on a friday afternoon, had to wait 45 minutes being passed from person to...
Yelp Review
- March 11, 2017
This place is fantastic! Octavio Inofuentes has no equal in service. I highly recommend him---he walked me through all the steps making sure I was happy with my vehicle. Everyone I met here was equally pleasant and helpful with all my needs. This was an enjoyable experience (not the typical drudgery...
Lisa A. Replied: Thanks Luis! We're happy to hear that you had a great experience with Octavio, and that he made sure that you were so well accommodated throughout your car buying experience. It's wonderful to know that you were well acquainted with your new car, and we hope you're enjoying it! Regards,Downtown LA Motors
Google+ Review
- March 10, 2017
The people are really nice here, I got my first lease through their graduate program, Oscar was supper helpful through the process as I shopped around. I love my car and the service I continue to receive, I take my car for a free wash at least once a week and they have popcorn for us while we wait ^_^
Google+ Review
- March 10, 2017
Frank Phillips was helpful, informative and proffessional as my representative. Always a great experience a DTLA Mercedes.
Google+ Review
- March 10, 2017
Great experience , Arto was very kind and help us to get a nice 2017 C300 . 5 stars
Google+ Review
- March 10, 2017
Left by Jose L.
It was a nice ecsperince everybody was helpful
Google+ Review
- March 10, 2017
I just got my new 2017 E class from Downtown Menceds-Benz LA MOTORs. I am so happy with my car and I would definitly recommend my car dealer Franklin Abedin to you, he is so nice, and I believe he is the best in the place. I got the best deal from this guy. Anyway, it was great experience!
Google+ Review
- March 10, 2017
Google+ Review
- March 10, 2017
Google+ Review
- March 10, 2017
Yelp Review
- March 09, 2017
Thanks to Service Advisor Juan Antonio Kim I rate my DTLA Mercedes Benz experience 5 stars and would highly recommend this company to anyone who wants the type of service an MBZ owner deserves.
Lisa A. Replied: Thanks Ralph! We're happy to hear that you had a great experience with Juan, and that you were so well accommodated throughout your service experience. We appreciate your recommendation and hope to work with you again in the future.Regards,Downtown LA Motors
Yelp Review
- March 08, 2017
I love this dealership. I go to get my car serviced and just used them yesterday to replace a tire. You can tell they really pride themselves on customer service. My Service Advisor Jerry D was awesome too! Took good care of me
Yelp Review
- March 08, 2017
The service people are certainly polite and respectful and check you in quickly. However, once you've checked in you never hear from them again. I have taken my car here three times and every time I have to beg to know the status of my car and beg for a ride to get there before they close. If you...
Yelp Review
- March 07, 2017
Barry Murphy is always super helpful and extremely knowledgeable. He's helped me many times with all my servicing needs. Cheers Barry and DTLA Motor Mercedes Benz!
Lisa A. Replied: Thanks for the 5-star rating, Pablo! We're happy to hear that Barry was so helpful and accommodating, and made sure you had a pleasant experience from start to finish. It's wonderful to know that you were well informed, and felt confident with the customer care that you received. We appreciate your business and hope to work with you again in the future.Regards,Downtown LA Motors
Yelp Review
- March 07, 2017
Michael Jhun was such a huge help! After having a terrible experience at Mercedes Beverly Hills, I came in to see Michael and the way I was treated was so much different than my experience at BH. Michael was polite, accommodating, and went above and beyond to get me in my dream car!
Yelp Review
- March 06, 2017
Purchased a 2017 GLA250 from Lalit Hemrajani whom provide a great personal service. I love this car
Yelp Review
- March 06, 2017
DTLA mortos has a excellent service!specially thank you young Kang, service manager!they are so kind and nice
Yelp Review
- March 05, 2017
I've been a customer for over 5 years now, and Young Kang continues to deliver excellent service. Highly recommended as a service advisor.
Yelp Review
- March 04, 2017
My entire perception of the Mercedes brand went to sh*t because of the employees here. Worst customer service I've ever experienced.
Yelp Review
- March 03, 2017
Eff these A holes. I was looking at a car and some jack hole over the load speaker said "guy in green shirt and moustache, security is filming".
Tim E. Replied: In order to protect the customers vehicles that are entrusted to us and the dealership we have a security company monitor the dealership after closing hours. I apologize if the company was abrupt, but please understand it is a necessary precaution.
Yelp Review
- March 03, 2017
Here's what Yelp tried to censor:Removed Content:This would probably be a fine dealership if they didn't call you with their scam to try and get you to consider selling your car that's perfectly good just to buy a newer model. The latest scam is telling you they have clients interested in your...
Google+ Review
- March 03, 2017
Left by Nam S.
Google+ Review
- March 03, 2017
I like it thank you Barry Murphy keep it up a good job
Google+ Review
- March 03, 2017
Better service than Rusnak Arcadia.
Google+ Review
- March 03, 2017
Yo, best service ever. Went in to get my front license bracket installed, I had the bracket so the labor and bolts would end up costing about 50 bucks. When it was done, they gave a free car wash, multipoint check, and tire pressure adjustment. There was popcorn and drinks there FOC. Best part was...
Google+ Review
- March 03, 2017
I had the opportunity to have a scheduled maintenance service on my GLK 350. Charles (Erik) Dorsey oversaw the process of the service required. I must say I received excellent service. I chose to wait for my car, and was pleasantly surprised at the prompt timeframe before my keys were handed back me...
Google+ Review
- March 03, 2017
The quality & service was excellent. The employees who attended you make it feel like home. Ivan Velasquez is a professional & excellent person.
Google+ Review
- March 03, 2017
Jerry Dilanchiyan is the best when it come to getting your car service he make sure your not there all day and that the repairs to your vehicle is done in a timely manner ..thanks Jerry
Google+ Review
- March 03, 2017
It was my first time buying a car and I totally had no idea about all the procedures. Ayman Zahran was helping me go through all of these things. Thanks Ayman
Google+ Review
- March 03, 2017
I appreciate Juan Kim his services is excellence and very friendly knowledgeable of the cars.
Yelp Review
- March 01, 2017
Always a pleasure to do business with a Mercedes Benz Dealer with a staff that actually cares about its clients and there vehicles. I could go on and on naming everyone from Barry Murphy my service advisor to the Parts manager to the guy who just parked my car. The list is just too long. Everyone...
Google+ Review
- February 24, 2017
Google+ Review
- February 24, 2017
Google+ Review
- February 24, 2017
Left by Connie H.
Juan A. Kim, He is very good service advisor.
Google+ Review
- February 24, 2017
Omar Mohamed was referred to me by a friend. It had been almost 20 years since I last bought a vehicle and so much has changed in the car buying experience. Omar was kind, professional, and truly helped me with purchasing the right car for my lifestyle and needs. I do a fair amount of driving for my...
Google+ Review
- February 24, 2017
Left by Norman J.
Frank Phillips, my service representative was extremely helpful in providing me with information regarding the car's availability, loaner car, and explain the charges in a concise manner. He is exceptional in the practices, policies of Mercedes Benz and with that type of knowledge and experience...
Google+ Review
- February 24, 2017
i have never been treated Cordially and welcome in others Cars Dealers Before I was looking for a Comercial cargo van I never thought that I was going home with a new Mercedes Benz Cargo Van. I like the van right away the price, space , the comfort . The ride is Awesome feels like a Sedan Seller...
Google+ Review
- February 24, 2017
Tino Eyvasian at downtown LA Mercedes has always been professional and thorough and I never feel like I am being handled or sold anything I don't need which is much appreciated. Best service advisor I have dealt with yet!!
Cars.com Review
- February 18, 2017
Kwang Byon is very nice and kind to buy a car.. In future I am going to refer to my friends..
Yelp Review
- February 18, 2017
Mason Cheung is the best! I just bought a car with him today and he was extremely nice. Even though it was raining a lot he showed me the cars on the roof floor. I got the paperwork done really fast and im really sitisfied with my purshased, i got an amazing car with a really good price!
Cars.com Review
- February 17, 2017
Frank Phillips of Downtown LA Motors (Mercedes Benz) in the maintenance department is a rock star and has always taken care of my vehicle and me.
Yelp Review
- February 17, 2017
DTLA Motors has been taking care of my car and me with great personal service since I bought my current car with them. They assign you the same rep each time. Young Kang is my rep.My family has bought multiple cars from this dealer since 1970. It's good to know they are keeping up their great...
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
Google+ Review
- February 17, 2017
I had a no hassle experience at down town Mercedes the staff lead by Charles Eric Dorsey was excellent. They really make you feel welcome and the service was super quick. This is the type of customer service that I look forward to seeing and having. Thanks again. Sincerely Bernard Franklin
Google+ Review
- February 17, 2017
Charles Dorsey was a great person to work with explained my situation to me in great lengths and helped me make the right decision regarding my car.He's now my go to man at Downtown MBZ
Google+ Review
- February 16, 2017
He was working hard and very kindly.
Yelp Review
- February 16, 2017
Amazing service by Jerry Dilanchiyan. I keep coming back to Jerry for any issues I experience with all of my Mercedes. He is by far the most helpful serviceman. He goes over everything my vehicle would need and does not try to rip me off by tagging on other services. He is very professional and its...
Yelp Review
- February 15, 2017
Downtown LA Motors is great! For the past few years I have been a customer at the Beverly Hills Mercedes Benz dealership for my service needs, but after poor customer service and higher prices I switches to Downtown LA Motors. Their service staff was all extremely helpful and friendly. Frank...
Google+ Review
- February 14, 2017
Amazing
Yelp Review
- February 14, 2017
Tino is one of the most attentive and thorough service professionals I've ever worked with. Superior in his client interactions and always a pleasant interaction. He genuinely enjoys what he does and it permeates every time I interact with him!
Yelp Review
- February 14, 2017
David Khachatryan was very knowledgable and was very curtious. He has always been a pleasure to work with. He tries to help as much as possible. I would recommend him to anybody
Yelp Review
- February 13, 2017
Work while you wait. Wifi, coffee, donuts, and the news on tv. What a great environment! Thank you Frank Phillips!
Yelp Review
- February 13, 2017
Alex Hovasapyan of DTLA Mercedes Benz was my salesperson, and he was Amazing! Outstanding customer service all the way, and he knows everything about Mercedes Benz. This is my first Mercedes Benz and he truly made the process painless and fun. The entire team at DTLA Mercedes Benz is top-notch....
Yelp Review
- February 12, 2017
Love this place! I'm a recent grad and I was looking for my first car, super terrified about it all. I came here and Oscar Alvarez helped me through everything! He was really helpful and informative. I went to other dealerships and none were close to as helpful or nice as he was. I would recommend...
Yelp Review
- February 12, 2017
I brought in my Mercedes GL450 for an air suspension issue and Our service advisor Ivan Velasco was friendly, extremely helpful and informative. He had my vehicle fixed very quick.
Lisa A. Replied: Thank you for your very kind review on your experience with Ivan Velasco. We were very happy to help you with your GL450. We look forward to seeing you again when your vehicle is ready for its next service.Sincerely, Downtown LA Motors
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Very satisfied with services
Google+ Review
- February 10, 2017
Amazing
Google+ Review
- February 10, 2017
Left by Mia W.
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Google+ Review
- February 10, 2017
Always been a good experience to visit DTLA Motors. Young Kang is a great Service Advisor and goes the extra mile to assist and answer all my questions. THANKS.
Google+ Review
- February 10, 2017
Fast and very kindness service by Young Kang. Thank You so mush.
Google+ Review
- February 10, 2017
Jerry Dilanchiyan provides great services and very responsive.
Google+ Review
- February 10, 2017
He was working hard and very kindly.
Google+ Review
- February 10, 2017
Service department took a long time and left water spots on the car after it was done.
Google+ Review
- February 10, 2017
Good deals and services for mercedesbenz, Nissan
Google+ Review
- February 10, 2017
Great service Young Kang
Google+ Review
- February 10, 2017
Outstanding process in every way!
Google+ Review
- February 10, 2017
Great Store to buy car !
Google+ Review
- February 10, 2017
Left by Kenny P.
Very good all the time
Google+ Review
- February 10, 2017
Alex Byon is a Fleet Manager in Downtown LA Motors and he is the best person I have ever met. I just purchased a new 2017 C43 Coupe in pearl white color from him and I am so happy everyday because of him! You should visit there and talk to him if you are interested in getting a gorgeous car and you...
Google+ Review
- February 10, 2017
When you are here, look for Ola Amosun.He will take care of you ever step of the car buying experience. It has been pure pleasure not one, but this is our second car and we are sure we will see him again for our next car.I don't give review because it takes my time, but Ola definitely earned this...
Google+ Review
- February 10, 2017
My service manager Ivan Velasco was the most professional business like person. Our car was served and we were out in no time. He greeted my husband and I very sincerely. Listened to our needs and saw to it that his service department took good care of our car needs. We were out in no time! ...
Google+ Review
- February 10, 2017
We went in there today to buy a car and no one came out to help. I walked around the showroom and no one asked if I needed help. I walked over to a salesman and asked about a $100k car. I asked if he was helping any one. He said he was on his break. Yall lost a sale today. Dont judge a book by its...
Google+ Review
- February 10, 2017
Had an unexpected car problem, Frank handled the setup for repair and extended use of a loan car. Made a stressful situaion very easy to deal with and completely resolve with my insurance company.Thanks Frank.Robert James
Google+ Review
- February 10, 2017
Make sure you ask for Juan Antonio Kim as your service advisor. He's a straight shooter and will make sure you get the repairs and services you NEED. He used to be a tech so he's extremely knowledgeable and won't try to pull a bag over your head.
Google+ Review
- February 10, 2017
Henry Villarreal, made buying a vehicle so easy. Excellent service! Thanks
Google+ Review
- February 10, 2017
Tino Eynazian! Thank you for your work to keep my ride on good shape.
Google+ Review
- February 10, 2017
What had a great experience in Downtown LA Motors Erik Dorsey took care of me very well.
Google+ Review
- February 10, 2017
Left by Sharla C.
I am a regular customer of Downtown L.A. Motors. I have had my cars serviced there for over 8 years. I can depend on them for outstanding service and my service advisor, Barry Murphy makes sure that I am happy with any work completed.A great team in the service dept.Sincerely,SJC
Yelp Review
- February 09, 2017
Superior service by Jerry Dilanchiyan from Downtown LA Morors!I have had multiple Mercedes Benz cars and dealt with different advisors each time and spoken to numerous others, but no one did such a great job at respecting ones time. He was fast and he was professional, courteous and a pleasure to...
Yelp Review
- February 04, 2017
I leased a vehicle here 3 years ago and was trying to return it today. I even called a week prior to make an appointment. The women I spoke to informed me that no appointment was required. When I drove in today, the first gentleman I encountered said, "That woman has no idea what she's talking...
Yelp Review
- February 03, 2017
Amazing folks at DTLA Mercedes Benz. The buying process was actually fun thanks to Alex Hovasapyan. Love my new 2017 E43 AMG. The service team is awesome too. David Khachatryan took excellent care of me and my car. Wow, what a great team! Thanks to all of you for making my Mercedes Benz experience...
Google+ Review
- February 02, 2017
Very good all the time
Yelp Review
- February 02, 2017
Jerry Dilanchiyan helped me during my service visit. He's very nice and super fastl!
Yelp Review
- February 02, 2017
I had to bring my car in due to an issue with my tires. Ivan Velasco was an excellent Service Rep. He was compassionate and understanding during a time that was already very stressful for me. He was knowledgeable and did everything in his power to ensure that my car was taken care of. The dealership...
Yelp Review
- February 02, 2017
I stopped by from out of town with my E class. I had a battery light on. They went out of their way to address every issue. Fast, friendly. WoW! Thank you
Cars.com Review
- February 01, 2017
Leo Liu helped me getting my warranty service and had a great experience. If you need service, go see Leo!
Yelp Review
- January 31, 2017
Exterior = 5/5: Amazing looking facility. Interior = 5/5: Double my statement on amazing. Very clean with a whole lot of cars to pick from. Free popcorn, water, and coffee while you wait. Lots of sitting area tooService = 5/5: Worked with Nick Veladat. Top knotch, very fast and he really works to...
Google+ Review
- January 30, 2017
Yelp Review
- January 30, 2017
I went in here planning on buying a new GLC AMG 300, so made an appointment with Rafael Gonzalez, the internet sales manager. This was his response:From: Rafael Gonzalez Sent: Sunday, January 15, 2017 8:36 AMTo: Subject: I got your emailAre you available today for a test drive? Would you like for me...
Yelp Review
- January 29, 2017
This is the best Benz dealership in the LA area hands down. Service was great and the place is huge. It was a pleasure working with Art Magsayo and he made it easy to switch over from BMW. Javier from the finance team was also really helpful answering all my questions.
Lisa A. Replied: Kevin, thank you for your time and feedback on your purchase experience with Arthur Magsayo. We are so happy to hear that the very best new car buying experience you have ever had was with us! We look forward to seeing you again when your vehicle is ready for its first service. Enjoy your new car!Regards, Downtown LA Motors
Cars.com Review
- January 27, 2017
Art Magsayo was amazing. He was able to get my financing approved over the phone and had everything ready for me when I arrived for my appointment. Was by far the easiest vehicle purchase I have ever experienced. They even offe free car washes!!!
Yelp Review
- January 27, 2017
I've bought Mercedes for over 40 years. I just bought a new ML from Manchun Cheung, and it was the easiest transaction I've ever had. A really great experience!
Lisa A. Replied: We are thrilled to hear that we made the purchase of your new ML easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Manchun Cheung is certainly a favorite around here, so it is no surprise that you had a great experience working with him. Sincerely, Downtown LA Motors
Yelp Review
- January 26, 2017
The serviec adviser, Juan Kim always takes good care of my car.He explains very details to me understand what the problem is.I trust the dealer very much.
Yelp Review
- January 26, 2017
Easy in and out! Courteous and professional staffs and friendly environment. Had my MB dropped off for trouble shooting for a few days and unfortunately they could not find the issue since it works as it is supposed to.No hassle for a car loaner and prompt for service updates.My service advisor...
Lisa A. Replied: Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again.Sincerely, Downtown LA Motors
Google+ Review
- January 20, 2017
We are completely satisfied with the experience of purchasing our new car at Downtown LA Motors Mercedes Benz. Mr. Franklin Abedin was an amazing sales person who helped us so nicely and fulfilled our expectations. Definitively I recommend this dealer to buy a car!!
Yelp Review
- January 19, 2017
If you drive a Mercedes, this is the place to take it for service. Barry Murphy always takes care of me and my car when I come in. He's professional, kind and personable, and always wants to make sure I'm satisfied with the work done on my car. The whole staff here are always top notch in terms of...
Yelp Review
- January 19, 2017
Downtown LA Mercedes Benz is The BEST Benz Dealer in Town! Their Service Dept., especially Service Advisors Tino and Barry, are The Reason I will be a Repeat Customer over and over again! 5 Stars!
Yelp Review
- January 18, 2017
Brought my car in to the dealer for Service. Worked with Jerry Dilanchiyan. My advisor is amazing he took care of everything. Car was in perfect shape, clean, and service was completed at no charge. Will go back again.
Yelp Review
- January 17, 2017
DTLA Motors is the ONLY place I will take my benz - because it is an amazing dealership and because of Eric who always takes care of me. I am very protective of my car so I want to make sure it is always in good hands. Not only did DTLA Motors take care of my car -- they make sure to be quick and...
Yelp Review
- January 16, 2017
Jerry Dilanchiyan in Service was amazing and helpful. I would recommend above any other. Top service for a top company.
Lisa A. Replied: Thank you for your time and for your great 5-star review. We are delighted to hear that Jerry Dilanchiyan provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!Sincerely, Downtown LA Motors
Google+ Review
- January 14, 2017
Worse service ever.....!
Response from the owner Replied: Hello Mr. Jaimes,Sorry to hear you were not satisfied. Please give me a call if I can help.Yours truly,Neal GoldmanFixed Operations DirectorDowntown LA Motors Group
Yelp Review
- January 14, 2017
I LUV this place (especially since they renovated everything)!! the one in BH better shape up cuz this place is super nice!!
Lisa A. Replied: Thank you for the great 5-star review. We look forward to seeing you in the future. Regards, Downtown LA Motors
Yelp Review
- January 13, 2017
Young Kang has been my service advisor for the last several years. Young & DTLA Mercedes have serviced my Mercedes and my experience each time has been great! Young is extremely knowledgeable, friendly and responsive. Can't recommend Young and DTLA Motors enough!
Lisa A. Replied: Thank you for your time and for your loyalty to Downtown LA Motors over the years. We are delighted to hear that Young Kang provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!Sincerely, Downtown LA Motors
Yelp Review
- January 12, 2017
Let me start by saying I HATE CAR DEALERSHIPS and I don't enjoy going to service centers.I was having issues with my tires so went into Downtown LA Motors of Mercedes Benz. Wasn't expecting much but they have exceeded my expectations and I was very pleased with their services. My service guy Fredi...
Yelp Review
- January 12, 2017
Outstanding service here!!! I live in the westside and was working DTLA yesterday when I hit a huge pothole half a block from work. My rear tire was destroyed. I knew something was wrong but was just going to drive it back home at the end of the day when the valet said do you know you have a big...
Yelp Review
- January 12, 2017
Outstanding service on my new car which had a defective part. They really saved the day for me and completely WOWed us with the level of attention to detail.
Yelp Review
- January 11, 2017
This review is based on the great customer service I got from Ivan Velasco last Friday the 6th. I accidentally hit a pothole and damaged a tire on my brand new C300. Ivan explained me the options I had and never tried to rush me or upsell anything I didn't need like many other places. Thumbs up to...
Yelp Review
- January 10, 2017
I am very pleased with this dealership, and with the Service department. I had dealt with other MB dealership that were pleasing, but this one is superior. I am very happy to be a customer.My regular service advisor is Jerry, who is top notch. He "gets it" - starting with getting the details of...
Yelp Review
- January 10, 2017
Great service with personal attention by service adviser JERRY DILANCHIYAN whom took my C-300 car in immediately when I had engine problems and arranged promptly for a loaner car. He kept me informed of the engine repair progress and insured the car repair is completed perfectly as fast as...
Google+ Review
- January 10, 2017
Google+ Review
- January 10, 2017
Left by Allen W.
Google+ Review
- January 10, 2017
Good communication and service.
Google+ Review
- January 10, 2017
Excellent service, with Jerry.
Google+ Review
- January 10, 2017
Great service.
Google+ Review
- January 10, 2017
Worse service ever.....!
Response from the owner Replied:
Google+ Review
- January 10, 2017
Good!!!
Google+ Review
- January 10, 2017
Google+ Review
- January 10, 2017
Google+ Review
- January 10, 2017
My Saleman was Habib Amla and he was excellent. My experience here was smooth and effortless. Everything was done exactly like my Saleman said it would be done which provided me with a very efficient buying experience. I appreciate the whole team at Downtown LA Motors Mercedes-Benz.
Google+ Review
- January 10, 2017
Downtown mercedes is the best experience that I have by going to a car dealer, I send and internet request for pricing and Lalit Hemrajani got in contact right away, he is the guy to go to, no he will give you straight answers and the best price he can work and on the financial team Gary Krboyan...
Google+ Review
- January 10, 2017
Kim, Kevin assisted me with my car. I love my car. He is awesome.
Google+ Review
- January 10, 2017
Jaz Ji was the salesman that helped us. We only go to Jaz for all our vehicles because he is absolutely the best of the best. He makes sure we are truly taken care of and completely satisfied with our purchase. Our whole family has been a repeat customer with Jaz for around 12 vehicles now. Need...
Google+ Review
- January 10, 2017
My experience with DTLA Motors wad vety good...the service was excellent & my service representative Young Kang wad very helpful in making sure that I wad kept informed & notified of everything going on eith my vehicle...I would not hestitate to recommend or do business with these guys agin..I am...
Google+ Review
- January 10, 2017
Excellent Service Department. This is the second time that DTLA Mercedes has serviced our cars. When Beverly Hills Mercedes refused to provide a loaner car while our 2015 GLK was in for routine service (a full day), I called DTLA Mercedes and they agreed to provide a loaner car. I was able to get to...
Google+ Review
- January 10, 2017
HENRY VILLAREAL ...EXCELLENT!!!!! GREAT PERSON GREAT EXPERIENCE GREAT CUSTOMER SERVICE.
Google+ Review
- January 10, 2017
Omar is the best - when you need a new car - go see him!!
Google+ Review
- January 10, 2017
This dealership refused to do a patch job on a tire with a nail in it. Tried to sell me a new tire. I got it patched down the street at Castillo's for $10. Silly business practice to make a few extra dollars.
Google+ Review
- January 10, 2017
Thank you Juan Kim, Excellent sevice!
Google+ Review
- January 10, 2017
Good Job..!
Google+ Review
- January 10, 2017
A really great Service Department, super professional and courteous. I was really impressed by the level of professionalism displayed by David Khachatryan. He kept a smile on his face while helping me into an awesome courtesy vehicle. So here's my special thanks to: Frank Phillips, Antonio, Yuri,...
Response from the owner Replied: Thanks for the kind words. We are here for you.Neal GoldmanFixed Operations DirectorDowntown LA Motors
Google+ Review
- January 10, 2017
Took car there because it just shut off while in reverse. They looked at it for 2 hours, which is $360. In the end, recommended that I replace the key and ignition computer which would be around $2,500, but weren't sure that would work.Had it towed to another mechanic and he fixed it in 20 minutes...
Google+ Review
- January 10, 2017
Dismal service even though I've been a loyal customer for many years and have gotten 8 cars from them. My car is a year old this month and tire malfunctioned and almost blew out on the freeway. They tell me I need 4 new tires and alignment on my new car... never before had this happened to me on a...
Google+ Review
- January 10, 2017
Thanks Jerry, the service experience at your dealership was outstanding as usual. Whenever I am asked who's the best Mercedes-Benz dealership in town, I always say Downtown LA Motors. Guys keep up the excellent work.
Response from the owner Replied: Thank you for the endorsement! I will pass your review on to Jerry...Neal GoldmanService Director
Google+ Review
- January 10, 2017
Juan Kim is very pleasant and knowledgeable.He explained in detail about the repair of my vehicle. I will recommend Downtown LA Motors to all my friends. Great job by Juan Kim!
Google+ Review
- January 10, 2017
We recently bought our new MB from MB Downtown L.A. Our first encounter with service department was with Frank Phillips. Inspite of a short notice for service,Mr.Phillips accommodated us and arranged for our needs to be met in a timely and professional manner. We definitely will be using MB...
Google+ Review
- January 10, 2017
We are completely satisfied with the experience of purchasing our new car at Downtown LA Motors Mercedes Benz. Mr. Franklin Abedin was an amazing sales person who helped us so nicely and fulfilled our expectations. Definitively I recommend this dealer to buy a car!!
Google+ Review
- January 10, 2017
I've Been Bringing my 2013 E350 Sport Sedan into DTLAMB Since i bought it.Eric Dorsey, My Service Advisor ALWAYS Takes Great Care in the way he treats his customers. i always get out in a timely fashion ,and if i need a loaner or any advice he his on top of it.i would rate his job skills as a...
Google+ Review
- January 10, 2017
Left by Deborah W.
Erik Dorsey, my service representative, is the consummate customer service professional. Mr. Dorsey is immediately responsive, informative, helpful and pleasant to work with. He is an asset to the DTLA Mercedes-Benz family!
Google+ Review
- January 10, 2017
There's only one way to describe Downtown LA Motors' Excellent'. Downtown LA motors service advisor works with high energy and respect , knows his products , love the people, great employee and well-trained Service advisors Charles Dorsey .Thanks We know how much you care.Rasool AliRA
Response from the owner Replied:
Google+ Review
- January 10, 2017
Thanks so much Downtown Los Angeles Motors Juan Kim is the best, I really appreciate the time and effort you went above and beyond for me in the service department
Google+ Review
- January 10, 2017
Alex H. was perfect! No haggling and time wasting. I received exactly what I wanted, model and price wise!
Yelp Review
- January 09, 2017
When I first leased this purchase I was extremely happy. I turned in a different car and upgraded from my previous car which was financed through Chase. They agreed to pay off my old lease and the stated amount is in my contract. However, I got a call from Chase that my old car was not paid off....
Cars.com Review
- January 07, 2017
Excellent attention, friendly, prompt response willing to help.
Yelp Review
- January 03, 2017
Just got my GLK serviced by Jerry. Very friendly and accommodating. Highly recommend servicing with him.
Lisa A. Replied: On behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend Jerry Dilanchiyan to others and look forward to an opportunity to serve you again. Regards, Downtown LA Motors
Yelp Review
- January 02, 2017
Barry Murphy is a very professional and courteous Service Advisor. I wish him luck.
Google+ Review
- December 30, 2016
Worse service ever.....!
Response from the owner Replied:
Yelp Review
- December 29, 2016
I have been taking my car(s) for service to Downtown LA Mercedes Benz for a long time as I was working in the area... but even when I was no longer working in downtown LA, I still chose their service department and my amazing and trusted service advisor Tino Eyvazian (who by the way always diagnoses...
Yelp Review
- December 28, 2016
The Service Department at Downtown LA Motors Mercedes Benz is truly the BEST!My Service Adviser is Barry Murphy and he is the epitome of professionalism. I've worked with Barry for many years having owned 4 Mercedes since 2002 and no matter which dealership I purchase my car I ALWAYS return to Barry...
Yelp Review
- December 27, 2016
I had a great experience buying my car at this place. Jeffrey has offered an outstanding customer service and very enthusiastic working ethic that help my car buying experience a very pleasant and easy one. I would suggest this place to every automobile consumer, you are making a good decision. I...
Yelp Review
- December 27, 2016
1000% best sales representative Habib. Thanks for the many years. Dtla motors MB has the best dealership hands down and history. The service department very professional, resourceful,and helpful. They know what they are talking about. Frank, Barry, Jerry, and Tino are top picks for service. Thanks...
Yelp Review
- December 25, 2016
Just bought my youngest daughter C280 for a Christmas and had service at Downtown Mercedes and they were awesome. I have also had service done for my other Benz in the past and it was so very convenient and easy, I love this place. There was no pressure to do other things I didn't need to have done...
Yelp Review
- December 25, 2016
I've been in for service twice thus far and I must say that Frank Phillips is amazing! You know that you are leaving your car in good hands when you leave it with Frank. Very professional and excellent with status updates.
Yelp Review
- December 22, 2016
I have stopped by this location a few times already and so far, it has been great.The advisors there have been very helpful and responsive. This location is also convenient and close to the 110 and 10 freeways. It's not hard to find even though it is in downtown l.a. Look for Ivan Velasco if you...
Yelp Review
- December 22, 2016
Stephen Green was an angel for me this holiday season, god sent! He was able to provide the most smoothest process with my lease! I have leased many vehicles and always seem to be a difficult case but Stephen made it happen! He was courteous, gentle, and knowledgeable.He deserves a raise! Thank you...
Yelp Review
- December 22, 2016
Amazing service by Ivan Velazco. I walked in for my Series A service. They all seemed very busy due to it was already 5:15p but Ivan took real good care of me and made me feel like at home. I purchased my car from Mercedez of Brooklyn NY and I felt that this one in downtown LA is super super good....
Yelp Review
- December 21, 2016
Happy client downtown Mercedes, Jerry my service representative is one of the best. I always get a first class service, thank you
Yelp Review
- December 16, 2016
My family recently purchased a 2017 C300 coupe and E300 sedan from Martin Vardanian. Martin was a great help, patient with all of our requests, and got us a deal that we were very satisfied with. We did run into a few hiccups with the finance department, but the team was very quick to fix any issues...
Yelp Review
- December 15, 2016
Rafael Gonzales is the guy you need and want. Literally walked into the dealer and finalized my deal with a drive away, note that I came from overseas and he handled everything with utmost professionalism via email and kept me updated with self made videos to the point that I met him in person. Need...
Yelp Review
- December 15, 2016
Had an awesome experience and Iman sold me a beautiful 2017 white cla250. Thanks Benz...
Yelp Review
- December 15, 2016
The routine service of my 250CLA was taken care of with DTLA Mercedes Motors, Mr Barry Murphy was very diligent, courteous n very professional in handling my service needs, all in timely n very satisfactory manner. I would highly recommend him to some of my friends who also own the Mercedes brand.
Yelp Review
- December 14, 2016
I ended up purchasing my Mercedes at the end of my lease term and Clair Skinner was the salesperson that helped me with it. She got me an incredible rate and she made it so easy for me! Claire was so friendly and easy to communicate with by text and email. For my next Mercedes, I will definitely go...
Yelp Review
- December 14, 2016
My service adviser is Young Kang~ He is great service advisor. I made a service schedule ahead. When I arrived dealer, Young Kang arranged my loaner car already even though I did not requested ahead. That saved my time so much and he followed up my car status promptly. Look for him when you need...
Lisa A. Replied: Regina, thank you for taking the time to share your experience. We are pleased to know that Young Kang has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.Regards, Downtown LA Motors
Yelp Review
- December 14, 2016
My sister got a great deal on a Mercedes in this dealer. My mom was looking for a new car and came here again. William helped us and was 100% understandable about our budget and worked with us with her trade in. She got a fabulous Mercedes and overall I highly recommended them.
Lisa A. Replied: Thank you for your time and feedback. We are delighted to hear that William was able to work with you to get exactly what you wanted! Congratulations on being a new Mercedes owner!Regards, Downtown LA Motors
Yelp Review
- December 13, 2016
Omar, thank you again for a great deal, great service...Leasing another Mercedes GLS couldn't be any easier!And thank you Jerry Dilanchiyan, the both of you guys makes DTLA Mercedes a pleasure to do business with.
Yelp Review
- December 13, 2016
The service is awesome here! Although I have not purchased my car from here they have been super helpful everytime my car needs some attention. Jerry Dilanchiyan the service advisor is the reason I am writing this review. He is super freindly yet professional.
Yelp Review
- December 13, 2016
Had a great experience at this dealership. Everyone I came across during the lease of my vehicle was very helpful. I didn't dread one minute of the process. Professionalism all the way!!!
Yelp Review
- December 12, 2016
I went back to this dealership to trade in my GLK 350 for the GLE. After doing my research online very and requesting for more information, I received an immediate reply, and in just a few hours, in the morning, I had an appointment to meet with Rafael Gonzalez from internet sales. He had already...
Yelp Review
- December 12, 2016
Ivan Velasco in the service department is an extremely outstanding worker. I urge you to contact Ivan Velasco when your vehicle needs to be service. I was impressed with the serviceI received. Gracias Ivan!!
Yelp Review
- December 12, 2016
I bought my 2014 e350 sport sedan (certified) at Beverly Hills Mercedes, but they treated me badly when I called them to schedule my first service, so I went to Downtown MB and was welcomed by Jerry Dilanchyan, a service advisor who took good care of me. He gave me a c300 loaner with 15 miles on it....
Google+ Review
- December 10, 2016
Google+ Review
- December 10, 2016
Speechless!
Google+ Review
- December 10, 2016
Juan Kim, service dept. is the best. He really strive to help his customers as much as possible with smile. thank you so much Juan Kim.
Google+ Review
- December 10, 2016
Everything turn out great slam always does a great job with my car and thank u Charles Dorsey
Yelp Review
- December 09, 2016
DTLA Mercedes Benz is my favorite place to bring my car for service Tino Eyvasian is an excellent service advisor he always has great attitude he keeps me on in formed of the service progress. His very professional. I am very satisfied bringing my car for service to DTLA motors.
Yelp Review
- December 08, 2016
Had an absolutely dismal experience with Customer Service here (and MB Financial) during my lease-end vehicle return. This is my second, but last time leasing with them. The problem? Terrible customer service. Mercedes Benz changed the policy on their car returns in October 2016. My lease was ending...
Yelp Review
- December 04, 2016
Young Kang for the win! Had to bring in a used Strider for some weird repair and I'm in a pair of Target shorts and a hoodie with a torn pocket. I'm not that typical type of Mercedes client but got the same great treatment and service as the other owners. Kang and I talked about the vehicle making...
Yelp Review
- December 01, 2016
The service department at DTLA Motors is a cut above the rest. I have waited nearly a year to write my review because I wanted to make sure that the excellent service I initially received was consistent and not a random occurrence. What I have experienced is personalized service that is reliable...
Lisa A. Replied: Thank you for your very kind review and continued loyalty to Downtown LA Motors over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is our exceptional service! We look forward to seeing you again when your vehicle is ready for its next service!Regards, Downtown LA Motors
Google+ Review
- November 24, 2016
Overall service is ok. Busy times makes service downgrade and customers are looking for a service agent.
Yelp Review
- November 22, 2016
We don't sell SMART cars and we don't allow any other SMART car charge here!? This dealer is not cooperative to any "Mercedes brand" that's not sold in their lot! Very un-friendly dealer who doesn't care if your "Mercedes brand" car is running out of battery!
Lisa A. Replied: Hi John, Thank you for taking the time to write this review. I will bring up your charging incident at our next meeting to make sure that this does not happen again. Our goal is to provide excellent customer service. My sincerest apologies over this matter.
Google+ Review
- November 10, 2016
Excelente service
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Google+ Review
- November 10, 2016
Juan is the superior service personnel I ever met!!!!....Excellent communication and he has deep knowledge on every aspects. I really enjoyed working with him and I will return to him next time as well. Sincerely,Young....
Google+ Review
- November 10, 2016
I a few months back rated this dealership through Yelp. Please compare notes from yelp. I was locked out of my car and needed a new key. They wanted to charge $50 to open the door to get the registration out. The rest was a little mind boggling. I go to South Bay Mercedes now, I get great service...
Google+ Review
- November 10, 2016
Nick Veladat made me a fantastic car buying experience I've never had before. He is very honest and working as real professional sales manager. He is the best.
Google+ Review
- November 10, 2016
Frank Phillips always takes very good care of us. He even arranged 4 the shuttle 2 take us up the street 2 denny's when we were willing 2 wlk there. He's the best & very much appreciated!
Google+ Review
- November 10, 2016
Alex Byon was great! He was very patient and helpful throughout the entire process. I definitely recommend him to anyone looking to get a Mercedes Benz.
Google+ Review
- November 10, 2016
Great Appointment for the following at DTLA MBZ with Barry Murphy:Efficient A Service. Recall Status Check completed.Discount Coupon honored.
Google+ Review
- November 10, 2016
Jerry Dilanchiyan was excellent in assisting me to get my car serviced. While I am still new at DTLA Motors, he immediately instilled trust in his abilities and those in the services of DTLA. Thanks to his friendly and extremely accommodating customer service you can count me in as a future loyal...
Google+ Review
- November 10, 2016
In my so many years of experience buying cars, this was the most pleasant, professional and outstanding service that was provided by Habib Amla. I will highly recommend to any of my friends or relatives to Mr. Amla without reservations.- Mr. Belal Madha
Google+ Review
- November 10, 2016
Unlikely others, I got my service from Young Kang and he is the most kindest and pleasant agent there. Not only me, few of my friends told me about him and I would highly recommend this location and refer Young Kang for ur service agent.
Google+ Review
- November 10, 2016
Overall service is ok. Busy times makes service downgrade and customers are looking for a service agent.
Google+ Review
- November 10, 2016
Tino eyvazian was very helpful.
Google+ Review
- November 10, 2016
To Juan Kim Thank you very much!!
Google+ Review
- November 10, 2016
Great people and a great car selection.
Google+ Review
- November 10, 2016
Making myself available to visit dealer isn't easy for me but with Downtown LA Mercedes-Benz dealer is different story! Thanks to the team for excellent services quick and well follow up. Special thanks to Young Kang who is willing to work for my schedule and taking care of me .
Yelp Review
- November 07, 2016
So so happy with the purchase and the service Nick is the most amazon sales person.So friendly and helpful.He helps you chose what's really the best for you.Yah buoy so much again You are highly recommended
Yelp Review
- November 07, 2016
Excellent salespeople. They gave me the most competitive pricing, after I had emailed all Mercedes Benz Dealerships in California (except Beverly Hills because I hate them) and even some outside California. They even gave me a better price than Mercedes Benz in Belmont, which is where I bought my...
Yelp Review
- November 04, 2016
I switch from LEXUS ES350 to a Mercedes Benz C300 4 Matic. First time at Downtown LA Motors Mercedes Benz and my sales man was OMAR MOHAMED. Omar was Professional and courteous. Everyone treated me with courtesy and respect. Highly recommend DTLAMzd. Benz and Omar Mohamed.
Yelp Review
- November 04, 2016
Rafael Gonzalez the Internet Sales Manager helped me to get my favorite car he is friendly and attentive. If you want to get your favorite mercedez benz just look for him and you will be so happy with your new car.
Lisa A. Replied: Thank you for your time and feedback. We are delighted to hear that Rafael Gonzalez was able to work with you to get exactly what you wanted! Congratulations on your new car!Regards, Downtown LA Motors
Yelp Review
- November 04, 2016
Hello! I just had my 2004 C240 Mercedes Benz that has reached 178,000 miles serviced by Jerry Dilanchiyan, service advisor at Downtown LA Motors. Jerry has been servicing my car since 2006. It's because of him that I am able to drive it until now. He is an amazing service advisor with so many...
Yelp Review
- November 03, 2016
I live in the South Bay and I'm glad I decided to take my brand new 2017 E300 to Downtown LA motors for a recall on my vehicle. Tino Eyvazian was assigned to be my service advisor and my wife and I couldn't have been any happier with the service he provided. Not only did Tino fulfill our needs by...
Cars.com Review
- November 02, 2016
This is my second visit to DTLA service department both experiences have been excellent. I would recommend them to anyone that drives a Mercedes benz . Tino my service tech does an excellent job.
Yelp Review
- November 01, 2016
Ayman at downtown LA Mercedes is the best.He's a straight shooter. Closed the sale quickly.
Yelp Review
- October 31, 2016
Had major service on my Mercedes at DTLA Mercedes Benz where I have been going for nearly ten years coming from Northern Cal coincidental to visiting family because my experience with their service department has always been positive. This visit was exceptional. Our service advisor , Tino Eyvazian,...
Lisa A. Replied: Thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service after 10 years! As you know, we strive to offer our customers exceptional service both before and after the sale. Wonderful employees like Tino Eyvazian make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty!Regards, Downtown LA Motors
Yelp Review
- October 28, 2016
Juan Kim was my service agent servicing my GL550 and he was my service agent in the past about 4 years ago as well. His dedication, courtesy, and service has not changed. He is always prompt and communicates with you to give you the utmost attention. THANK YOU!!!
Lisa A. Replied: Thanks for the great feedback, David! We're happy to hear that Cash was so helpful and attentive, and made you feel so well accommodated. We appreciate your business and look forward to working with you again in the future!Regards,Downtown LA Motors
Yelp Review
- October 28, 2016
The service experience at DTLAM MBenz was very good. Ivan Valesco who was the service advisor was absolutely extraordinary in providing personalized attention. All the other staff were helpful and very courtesy.. I look forward to taking my GL450 in whenever I need service.Ronnie Jones
Lisa A. Replied: Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.Sincerely, Downtown LA Motors
Yelp Review
- October 27, 2016
This was my first time experience with DTLA Motors. Exceptional customer service!!! Habib Amla, the fleet manager was excellent in every way. Working with him and our broker, German Leyva on finding a specific customized Mercedes was a very pleasant process because of their expertise & connections....
Lisa A. Replied: Juliet, we are pleased to hear that you had a wonderful first experience with us, and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear Habib Amla showed you how much we value our customers. We look forward so serving you automotive needs in the future. Regards, Downtown LA Motors
Yelp Review
- October 26, 2016
Our family purchased a new 2016 GLE 300d in Oct-16. Mason Cheung was the sales person who helped us make this major purchase decision. He was very professional, patient, and personable throughout the entire process. We visited other M-B dealerships in the LA area, and ultimately came back to DT LA...
Yelp Review
- October 26, 2016
RAFAEL GONZALEZ!!!! He was the best salesman I've ever worked with!!! He was very knowledgeable....Communication was extraordinary!!! He talked me through the entire process and gave me THEE BEST DEAL on my first Benz!!! I'll definitely be a repeat customer and HIGHLY RECOMMEND him.... he's in...
Yelp Review
- October 25, 2016
I bought my Mercedes Metris at here, Rafael Gonzalez helped me. I'm not good at English, but he's really friendly and professional. I like his personality. Also Bill is great man, he helps me a lot too. thank for both of you guys! If you guys want buy a car I highly recommend here!
Lisa A. Replied: The car looks great, Yang! We're happy to hear that Rafael and Bill made your car buying experience so pleasant, and helped you get into the car that was perfect for you. It's wonderful to know that they were so helpful and accommodating! We appreciate your recommendation and hope to work with you again in the future.Regards,Downtown LA Motors
Google+ Review
- October 24, 2016
Yelp Review
- October 22, 2016
I know I only come to Mercedes Benz Downtown because, Young always finds a way to fit me in for a service or any needs I may need with my car. If I'm in a hurry he has my loaner ready for me. I appreciate all the flexibility you provide for my busy schedule. Thx for being so awesome....
Lisa A. Replied: Thanks Oola! We're happy to hear that you continue to have such excellent experiences with us, and that Young always makes sure that you're well accommodated from start to finish. It's wonderful to know that he makes you feel so confident in the work that is done on your vehicle, and we appreciate your business! We look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- October 20, 2016
Just bought a Mercedes Benz ML 350 and I have to say that I am in LOVE!! From the illuminating star kit package to the panorama sun roof to the beautiful platinum color, this car is everything I wanted it to be an more. The salesman William "Bill" Woodman was absolutely awesome. He was patient and...
Lisa A. Replied: It's great to hear from you, Jewel! We're so glad that you had such a pleasant car buying experience, and that Bill made the process so smooth and accommodating. It's wonderful to know that he made sure you were well informed and confident with your purchase! We appreciate your business and look forward to working with you again in the future.Regards,Downtown LA Motors
Yelp Review
- October 18, 2016
I was really lucky that Nick Veladat helped me for my purchase. I had an amazing car buying experience that people typically don't have. He treated and helped me everything professionally and honestly. I was very pleased and comfortable talking with him. if you are looking to buy a new car you must...