Google+ Review
- August 10, 2018
Google+ Review
- August 10, 2018
Very customer service! Needs some nice doughnuts in the cafe.
Google+ Review
- August 09, 2018
Yelp Review
- August 09, 2018
The customer service here is phenomenal! Gus & Ernie are great to work with as they are always willing to help out the customer. I usually do not like to come to dealerships as customer service is usually bad but they do a great job.
Google+ Review
- August 08, 2018
Google+ Review
- August 08, 2018
Google+ Review
- August 08, 2018
Google+ Review
- August 08, 2018
DEREK WAS VERY INFORMATIVE AND RESPONSIVE TO MY E-MAIL INQUIRY (S) MUST HAVES, I HAD INQUIRED ON A VERY HARD TO FIND MAKE/MODEL AND IT JUST DIDN'T CHECK ALL THE BOXES FOR THE "PERFECT" FIT FOR ME. CURRENT VEHICLE PRICING OVER MARKET VALUE BUT IT WILL BE A GEM FOR ANOTHER BUYER.
Google+ Review
- August 08, 2018
Will definitely buy another MBZ from hereJust bought another MBZ on 08/05/2018!
Yelp Review
- August 07, 2018
I had the most pleasant experience at this dealership. Garett, my salesman, was great to work with. I walked out with the exact vehicle I wanted without having to tussle back and forth. He was truly there to help and to ensure I left a satisfied customer. He went over and beyond. Would go again.
Google+ Review
- August 06, 2018
I'm not into new" as I have always, TORD early classics"I was there w/ a Friend, Getting a .
Google+ Review
- August 06, 2018
Google+ Review
- August 05, 2018
Bad customer service
Google+ Review
- August 04, 2018
Google+ Review
- August 04, 2018
Google+ Review
- August 02, 2018
Google+ Review
- August 02, 2018
Google+ Review
- August 02, 2018
NEVER EVER COME BACK THERE. I went there with my friend after we made appointment over the phone, we are told that we could get around $2000 discount since we 're cash buyer. However when we go there, they made me to fill out a bunch of paperwork which took us 30 mins, for cash buyer? At the end,...
Google+ Review
- August 02, 2018
Google+ Review
- August 01, 2018
Fantastic. Salesperson Ray even delivered car to my place!
Google+ Review
- August 01, 2018
Google+ Review
- August 01, 2018
Google+ Review
- August 01, 2018
Google+ Review
- July 31, 2018
Google+ Review
- July 31, 2018
Google+ Review
- July 30, 2018
Google+ Review
- July 29, 2018
Google+ Review
- July 28, 2018
Tino is the Man.
Google+ Review
- July 28, 2018
Yelp Review
- July 28, 2018
Whenever I go to Mercedes in DTLA, I receive superb service. My service advisor Gus is Awesome. He really cares about the customers and makes it a point to make sure your aware of what's going on every step of the way.
Yelp Review
- July 28, 2018
GO ELSEWHERE FOR A CAR!!! I went in with my husband to trade in my Current coup MB for an SUV Mercedes. I usually go to the this location for all my services and have had a good experience. However, this was not the case when attempting to buy a car... They presented me with 2 options one was for a...
Yelp Review
- July 28, 2018
I've been taking my CLA250 for service for the last 3 years. My service advisor Tino is very friendly and respectful. He goes beyond his way to take care of you and provides updates on a regular basis to ensure that your vehicle is being taken care of. Above all these guys are profesional and fast....
Google+ Review
- July 27, 2018
Very great service.
Google+ Review
- July 27, 2018
Left by Paul K.
Google+ Review
- July 26, 2018
Google+ Review
- July 26, 2018
Google+ Review
- July 26, 2018
Quick, easy and professional. My 2nd purchase from this dealership!
Google+ Review
- July 26, 2018
Google+ Review
- July 26, 2018
Yelp Review
- July 22, 2018
Walked on the lot and Edward my (Angel) came out to help me. My credit isn't the best but Edward worked his MAGIC!! His customer service is Outstanding and honest!!! Thank you Edward Santiago
Google+ Review
- July 22, 2018
Left by Dominic B.
Google+ Review
- July 20, 2018
I can always rely on Erik Dorsey to go above and beyond to take care of my car servicing needs. Hes the best!
Google+ Review
- July 20, 2018
Google+ Review
- July 20, 2018
Google+ Review
- July 19, 2018
Yelp Review
- July 18, 2018
Shout out to Mr Eric Dorsey for his excellent service. He made us feel at home and update as once in a while we are waiting for our car. He even offered to give us as a ride if we want to go any place.
Veronica C. Replied: Fely,Thank you so much for your feedback.I'll pass this message to my manger. Please feel free to contact me if you ever have any questions.Have a wonderful day!Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- July 18, 2018
Google+ Review
- July 18, 2018
Will definitely buy another MBZ from here
Google+ Review
- July 17, 2018
Google+ Review
- July 17, 2018
Google+ Review
- July 16, 2018
Jerry was fast and efficient. Best service experience. In and out
Google+ Review
- July 16, 2018
Ayman Rocks! Awesome Experience- Highly recommend
Google+ Review
- July 16, 2018
I very much enjoyed my experience with DTLA Mercedes. Ivan is very good at his job. I was treated with respect and my car was finished in record time.
Yelp Review
- July 16, 2018
I lost the key to my ML350, I had my car towed on July 6th, AND 10 Days later I'm still waiting for my car. I called the service advisor 3 times and he never called me back, I had to call the service dept to get information about my car. I paid $695.56 for the replacement key, and I'm still waiting....
Google+ Review
- July 15, 2018
Google+ Review
- July 15, 2018
Yelp Review
- July 14, 2018
We were there for a very long time to get a headlight replaced and to check radio but other than that was a good experience
Yelp Review
- July 14, 2018
My service advisor Kim Juan Antonio is very a good and knowledgeable.
Veronica C. Replied:
Google+ Review
- July 13, 2018
Google+ Review
- July 13, 2018
Google+ Review
- July 13, 2018
Yelp Review
- July 12, 2018
My wife and I bought the GLC 300 from Frank.It's pretty neat and professional. Most of the time, the receptionists have clear and pleasant sounding voice.Came here to get car serviced too. My service advisor, Jerry, saw that I drove a lot and got me brake pads before I hit the 12,000 mile. He made...
Veronica C. Replied: Danny,Thank you so much for your feedback! We are always here to help.Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- July 10, 2018
Yelp Review
- July 10, 2018
It was my mom's first Mercedes. I bought E300 for her. Kevin Kim helped me with the best deal ever. He just made her day. All the staffs were very kind. Easy to deal. The best if the best sales and dealer in the universe.
Google+ Review
- July 09, 2018
Google+ Review
- July 09, 2018
Google+ Review
- July 08, 2018
Although I was able to get the vehicle I wanted I felt like the service I received was subpar in many ways.My interactions with Mason left something to be desired. Mason would tell me "yes, yes, yes" only to find out that that the answer was actually a no. Here are a few examples. When I asked Mason...
Google+ Review
- July 08, 2018
Google+ Review
- July 06, 2018
Didnt purchase my Mercedes here but I get it serviced here. Quick, efficient, friendly.
Google+ Review
- July 06, 2018
Google+ Review
- July 04, 2018
Good very
Yelp Review
- July 04, 2018
Best experience I ever had buying a car!The 2 awesome salesmen that helped me "Rafi" and "Brian" due to work schedule I couldn't make it to the dealership to make the deal happen. Rafi and Brian totally helped me and saw how much I wanted that car so they literally hid the car for me for about 2...
Yelp Review
- July 04, 2018
Best service ever! Ask for Garrett the salesman for sales. Not sure why this place only received a sub-4 score. This place rocks!!!
Google+ Review
- July 03, 2018
Google+ Review
- July 03, 2018
Ty,u guys rock!!!
Google+ Review
- July 03, 2018
Jerry handled service for me on ordering a new key with exceptional customer service. Meeting competitive price, experience, and effectiveness in time. Thank you so much!
Google+ Review
- July 03, 2018
This morning I was being a snobby customer as I was late for work. But Jerry with service was beyond helpful and was patient. He seriously went above and beyond to provide the best service possible in timely effective manner. Thank you!
Yelp Review
- July 03, 2018
Professional services. Our experience overall were great!
Google+ Review
- July 02, 2018
Left by Shona M.
Yelp Review
- July 02, 2018
I have been here several times to get my Mercedes serviced. I thought I had written a review for their service dept. and I guess I had forgotten. I have had a few different service advisors here, but the best one here is Jerry Dilanchian. He's very nice, efficient, attentive, polite and on the ball....
Veronica C. Replied: Meena,I'm glad Jerry has met your expectations. We really appreciate your feedback!Veronica ContrerasCustomer Relations Manager213.222.1189
Yelp Review
- July 01, 2018
Our experience was excellent. Our service advisor was Alex Byon and he made the process of buying a car extremely easy. He was very friendly, professional and pleasant. The finance manager Gary Krboyan was also top class and very friendly and professional. Truly the opposite treatment you expect...
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Fantastic experience with service department. Thanks for the same day appointment and loaner car. Frank did a great job getting everything taken care of right away!
Yelp Review
- June 30, 2018
Recently got my 4th MB vehicle from MB DTLA, and had exceptional experience as always. I've been working with Jaz Ji for several years now, and it's primarily his service that makes me come back to MB Dtla everytime I need a new car. Since he's now promoted, his team member, Derek, helped me with...
Google+ Review
- June 30, 2018
Treated terrifically even though I'm still 3-4 months from the end of my current lease. When it's closer to October there's no other dealer and Rafael Gonzalez that I will lease from.
Google+ Review
- June 29, 2018
Google+ Review
- June 28, 2018
They provide Uber for drop off and pick up for your car services. Also they do have courtesy vehicles but its first come first serve. Barry Murphy was very kind and straightforward with all that I needed. They updated their building and is very nice.
Google+ Review
- June 28, 2018
Google+ Review
- June 28, 2018
Met a great salesman. He wss very knowledgeable and attentive. He asked lots of the right questions. If we decide to go with Mercedes, he's a strong contender for our business.
Google+ Review
- June 27, 2018
I had a wonderful experience at Downtown LA Mercedes Benz. From the sales to finance to service. They also continue to call/email for follow up.
Google+ Review
- June 26, 2018
Google+ Review
- June 26, 2018
Google+ Review
- June 25, 2018
Great service, friendly staff, and great clean place.
Google+ Review
- June 23, 2018
Google+ Review
- June 23, 2018
Yelp Review
- June 21, 2018
I leased my C300 from this company in late April. They could not have been better at organizing the car for me and returning my old leased car to Lexus. Octavio was terrific. However, ever since that first day, when I believed I was going to have navigation put into my car, it has been impossible to...
Google+ Review
- June 20, 2018
Sales rep & sales manager they are good!Very professional and satisfaction serviceThank you very much!
Google+ Review
- June 20, 2018
got a c300 for my wife, great customer service!
Google+ Review
- June 20, 2018
Google+ Review
- June 19, 2018
Google+ Review
- June 19, 2018
Google+ Review
- June 19, 2018
Followed our Sales Rep, Raymond Orosa to Downtown LA Motors. Raymond has been my go to person for my past three (3) Mercedes, so we felt we wanted to atleast see if he could continue the same great service/price and comfortable working situation at his new location, DT LA Motors. He and DT Motors...
Google+ Review
- June 18, 2018
Google+ Review
- June 18, 2018
Second time doing a custom order! From begging to end Rafael helped me through the process and made it all happen!
Google+ Review
- June 18, 2018
Steve was great! Also, there is a discount for Costco members.
Google+ Review
- June 17, 2018
Google+ Review
- June 16, 2018
This dealer ships has excellent prices and excellent services besides that Mr, Raj Sood is a very friendly and knowledgeable salesman I can recommend to all my friends and family.
Google+ Review
- June 16, 2018
Fantastic experience with service department. Thanks for the same day appointment and loaner car.
Google+ Review
- June 16, 2018
Google+ Review
- June 15, 2018
Left by Eric F.
Excellent sales and service department! All of the service advisors are extremely pleasant and helpful.
Google+ Review
- June 15, 2018
Did not have an appointment and they took my vehicle in and fixed everything same day. My service advisor was friendly and knowledgeable, I will be visiting them again.
Google+ Review
- June 14, 2018
Google+ Review
- June 14, 2018
Google+ Review
- June 13, 2018
Google+ Review
- June 13, 2018
Great service from start to finish. Javier was our salesperson, never pushy and very accommodating. Javi delivered on his promise to get us on the road in a new MB with a reasonable down payment and lease payments we could afford. Gary, our finance director, was very easy to deal with and put no...
Google+ Review
- June 12, 2018
Yelp Review
- June 12, 2018
If i could rate 0 star, i would. I over paid almost $1,000 and I haven't get my car back on time. Once I tried to pick up my car key that I ordered, Victor the engineer was offering a car wash and I accepted. So, he drove my car to their car wash station. After few minutes. He told me my car is not...
Google+ Review
- June 11, 2018
Yelp Review
- June 11, 2018
Tried to buy a 2017 c63 back in June. The salesman was very helpful, but wasn't willing to negotiate on the price at all. He brought over his Sales Manager who was rude and cocky. Gave us an outrageous price and pretty much made us feel like we couldn't afford it. Even thou I make 10 times what he...
Google+ Review
- June 10, 2018
Left by Jose G.
Google+ Review
- June 08, 2018
Hands down best AMG shop around
Google+ Review
- June 08, 2018
Google+ Review
- June 08, 2018
Google+ Review
- June 08, 2018
Had a great experience at this dealership. Was one of the most friendly dealerships from the first phone call and even after purchase of my car! Everyone was very welcoming and made the process run very smoothly. Im a first time Mercedes Benz buyer and I felt treated like VIP. I especially want to...
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Tino was always very helpful and accommodating! Hes amazing and very professional!
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Google+ Review
- June 07, 2018
Rebecca was beyond amazing, she got me the best possible deal and made sure my experience was one of the best, guess I am set for my next car
Google+ Review
- June 06, 2018
Google+ Review
- June 05, 2018
Yelp Review
- June 05, 2018
My Service Consultant Erik Dorsey was excellent. He made me feel like he wanted whats best for me. I was in a hurry because I had an appointment so he emailed me all the corrections that needed to be fixed on my vehicle. You should have more employees like him.
Veronica C. Replied: Thea,I am happy to hear that Erik was able to provide you with excellent service. It is our #1 goal. Thank you for your feedback!Veronica ContrerasCustomer Relations Manager
Google+ Review
- June 04, 2018
Google+ Review
- June 04, 2018
Google+ Review
- June 03, 2018
Great service and very friendly. Ask for Joy or Javier!
Google+ Review
- June 03, 2018
People here are respectful and listen to your concerns/needs. The waiting area is cute, they provide water, popcorn, coffee and other stuff. They even offered me an uber ride! Will definitely be back.
Google+ Review
- June 03, 2018
Erik was amazing! I took my car in for its service and Erik took very good care of me. Everyone there is accommodating and helpful. I was in and out in a reasonable time which was great as well. I will be sure to use the DTLA location for all my Mercedes-Benz needs!
Google+ Review
- June 02, 2018
AAA service.
Google+ Review
- June 02, 2018
Came into this dealership two times and in both times Rafael, the guy I had made an appointment with was not there. We were passed around, the first guy was incredibly nice and helped us showing us the car I wanted but did not end up buying or leasing the car that day because he suggested we made...
Google+ Review
- June 02, 2018
Google+ Review
- June 02, 2018
Google+ Review
- June 02, 2018
Left by Alex C.
Ola is the best sales person there. Straight up, courteous, and understanding.
Cars.com Review
- June 02, 2018
First time here to do the service very unhappy with complementary car wash after waited two hrs my car wasn’t wash properly no vacuuming or wiping down the car
Google+ Review
- June 02, 2018
Yelp Review
- June 01, 2018
My service rep. Steve was excellent. Service was professional and fast. I will definitely return and highly recommend their services.
Veronica C. Replied: Malanna,Thank you so much for you feedback! I'll relay the message to Steve.Veronica ContrerasCustomer Relations Manager213.222.1189
Google+ Review
- June 01, 2018
Beautiful dealership but...I came in and talked with a salesperson about a GLA. It was clear that we were conflicted about the car and unsure whether it was a good fit for us. At one point he offered a brochure but later on when we asked for it he said "they threw them all away". Clearly he thought...
Yelp Review
- May 31, 2018
I walked in the dealership at downtown la , I had friends who received their first cars there and I wanted to try it out , I talked to the sales manager and he recommended me with a guy name octavio he ran my credit, and told me I will give you a call when we can make a deal happen .. and he never...
Google+ Review
- May 30, 2018
Google+ Review
- May 30, 2018
Nice and very professional staff and sales person. I
Google+ Review
- May 29, 2018
Beautiful dealership but very persistent salesperson that was borderline rude when we weren't honored to be in the presence of such a product as a Mercedes-Benz. BMW is a bit higher on price but a better value overall.
Yelp Review
- May 29, 2018
Just received my brand new Mercedes and could not be happier!!! I had the best first time car buying experience and it was all due to one person only - CALVIN TRAN! In general, this dealership was much nicer over the phone than any other I called around to. When I arrived, Calvin made the whole...
Google+ Review
- May 27, 2018
Yelp Review
- May 27, 2018
False promises. Rude manager. I bought my car at DTLA and that experience was great. I continued to bring my car in for new tires and major maintenance. I didn't have any problems until my service advisor left the company. My last experience was awful. The service advisor gave me a verbal quote but...
Yelp Review
- May 27, 2018
Awesome customer service ... Joy Green , made my first time experience at the Delearship comfortable. Left with my 2018 C300 . Thank you DTLA MERCEDES BENZ! You rock
Google+ Review
- May 27, 2018
Google+ Review
- May 24, 2018
I had a very pleasant, awesome experience here at the dealership because of the excellent customer service of Joy Green . Her knowledge of the vehicles and expertise in the area of car sales made my day . Not only did she make my first time visit extremely comfortable, she knew exactly what I needed...
Google+ Review
- May 24, 2018
Left by Jay B.
Barry Murphy is simply the best!
Google+ Review
- May 23, 2018
Google+ Review
- May 23, 2018
Gus was extremely helpful and was in-and-out in less than an hour!
Yelp Review
- May 23, 2018
Customer service is great ! Always treat me well and leave my car in great condition
Google+ Review
- May 22, 2018
Google+ Review
- May 22, 2018
Google+ Review
- May 21, 2018
My first brand new Benz. Im ecstatic. Garrett was patient and accommodating. I was more than a little nervous about taking the plunge. Im glad I did.
Google+ Review
- May 21, 2018
Fast courtesy service,
Google+ Review
- May 20, 2018
Great serviceGreat greetingGreat recommendations Juan A Kim service provider
Google+ Review
- May 20, 2018
Excellent service best in town definitely 5***** Tino is the man he provided excellent!! the best costumer service.!!
Google+ Review
- May 19, 2018
Google+ Review
- May 19, 2018
Left by June L.
Google+ Review
- May 19, 2018
Left by Charles L.
Victor was great. Excellent service.
Google+ Review
- May 19, 2018
Google+ Review
- May 18, 2018
Yelp Review
- May 18, 2018
Everybody is great!as always great help from ed santiago. Manny is very knowledgeable explaining the cars feature. Will definately come back and recommended this dealer
Yelp Review
- May 17, 2018
Javier is awesome! Dude took care of what the service manager refused to support. He is a stand-up guy and I would happily buy another car from him in the future.
Google+ Review
- May 16, 2018
Google+ Review
- May 16, 2018
Google+ Review
- May 15, 2018
Great service
Google+ Review
- May 14, 2018
Great service, had in mind a Honda and ended up with a Mercedes thanks to the great service provided by the staff. Can't be happier.
Google+ Review
- May 14, 2018
Gus was amazing and super knowledgable. Made the overall experience great and looking forward to my next trip to DTLA Mercedes!
Google+ Review
- May 14, 2018
Google+ Review
- May 13, 2018
Google+ Review
- May 12, 2018
Google+ Review
- May 12, 2018
Yelp Review
- May 12, 2018
What can I say best customer service ever !! Literally not even over exaggerating !! I highly recommend Edward such an awesome out going person ! Gave me such a good deal for a wonderful mothers day gift for my mother ! Thank you Edward wish you many sales , thank you once again . You are such an...
Yelp Review
- May 12, 2018
Great service and great atmosphere. I have been coming here for over a year and the service is great! Gus was great to work with. Keep up the good work!
Google+ Review
- May 11, 2018
Google+ Review
- May 11, 2018
Google+ Review
- May 11, 2018
Just bought TWO NEW CARS from this dealership. Simon and the rest of the crew were professional, kind, friendly, and down to earth. No surprises, and everything was laid out for me with crystal clear clarity so I made my decision, and very happy with the service provided to me by Downtown LA motors....
Google+ Review
- May 11, 2018
I am beyond furious with Mercedes of Downtown Los Angeles! We purchased a Certified Pre-Owned (CPO) E-Class. My friend did negotiations on my behalf since he's knowledgeable with MB. I saw the car in the evening so visibility was low. I was excited to own my 1st MB, however the excitement slowly...
Google+ Review
- May 11, 2018
Yelp Review
- May 10, 2018
WAS SOLD A FILTHY DIRTY CAR WITH TORN SEATS, BUMPER PIECE COMING UNDONE, and DIRTY BELTS VIEW ALL THE PICTURES AND REVIEWS ON THE YELP PICTURES NOT JUSTT THE ONES ATTACHED (Update as of 5/10/18)On Wednesday 5/2 I received a text from my friend asking me to remove the yelp review (ATTACHED TO...
Yelp Review
- May 10, 2018
I want to start off by saying great customer service with Jerry the service advisor and victor ! I've gone with both , and they are both awesome !! I definitely recommend them ! For when either is off for the day .. I also want to thank the greeter Freddy who helped me out a lot , he greeted well ,...
Google+ Review
- May 09, 2018
Google+ Review
- May 09, 2018
Really great service. So nice and knowledgeable. Mason Cheung is the hook up!
Google+ Review
- May 09, 2018
I feel that Mr Bill Woodman was an excellent example of what a salesperson should be in any transaction. He remained calm under pressure and gave great information on the vehicle I searched for. Not to say how patience he was with my unorthodox approach to the purchase of a vehicle, but willing to...
Google+ Review
- May 08, 2018
Yelp Review
- May 08, 2018
Edward Santiago at Mercedes-Benz DTLA made my car buying experience easy. He has the best customer service. He is kind, patient, fun and knowledgeable. Usually, my car buying experiences are exhaustive and condescending based on my femininity. I felt respected and cared for at the same time. Once...
Google+ Review
- May 06, 2018
Great service
Google+ Review
- May 06, 2018
Google+ Review
- May 06, 2018
I made few calls, before deciding to visit DTLA office. No wait and hold time and the information provided over phone was exactly what I was looking for. At the store, Denise was very helpful and was there with every step of the buying process. Still today, I call and get my questions answered...
Google+ Review
- May 06, 2018
Left by Kristin F.
Google+ Review
- May 06, 2018
Yelp Review
- May 06, 2018
Great place if you got deep pockets for service department! First off don't believe site when it says they are open on Sunday at 10am . Only for sales because the service department is closed . They should say that on the site because it's misleading! Every time I go for a simple oil change or an A...
Google+ Review
- May 05, 2018
Google+ Review
- May 05, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Google+ Review
- May 04, 2018
Yelp Review
- May 03, 2018
The team there went above and beyond to help me with my first car buying experience. Saying they take care of their people would be an understatement. They walked me through the process, answered all my questions ( I had A LOT of questions), got me to test drive a couple of vehicles to make sure I...
Yelp Review
- May 03, 2018
Best experience at a car service I've had. Gus was fantastic. My car was done right when he said it would be, the entire staff is extremely friendly. Lots of areas to sit and wait for your car or to work if you need to. Very very happy with this business!
Veronica C. Replied: Marney, thank you so much for your feedback. Our goal is to provide excellent service and we're glad Gus was able to make you happy.Veronica ContrerasCustomer Relations Manager213-222-1189
Google+ Review
- May 02, 2018
Yelp Review
- May 02, 2018
Let me start off by saying Jerry is a legend! I stopped by DTLA Mercedes Benz Service Department after I was dissatisfied with the service I received from Beverly Hills Mercedes Benz service department. Jerry made the service experience smooth and without complications or delays. I needed to get...
Veronica C. Replied: Sara, we're glad Jerry was able to take care of all your needs. Our goal is to provide excellent service. Thank you so much for your feedback.Veronica ContrerasCustomer Relations Manager213-222-1189
Yelp Review
- May 02, 2018
Great experience, first time buyer of Mercedes and they made me feel like family. Wonderful sales rep My recommendation is a 5 star
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Left by Cherry L.
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
Google+ Review
- May 01, 2018
very happy with the overall experience.
Google+ Review
- May 01, 2018
Steve in service is always helpful and ready to answer my quiestions ! Ive only wanted to work with him. Great guy and a great part of the team at Downtown L.A. Motors
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Great service
Google+ Review
- April 25, 2018
Google+ Review
- April 25, 2018
Google+ Review
- April 25, 2018
Yelp Review
- April 23, 2018
MB DTLA is the best hands down. Highly professional staff, superior facility. You are treated like gold from start to finish. Period.
Veronica C. Replied: Vanessa,Thank you so much for your feedback. Our goal is always to make our customers happy. -Veronica
Google+ Review
- April 22, 2018
Google+ Review
- April 22, 2018
Perfect experience! I took the car in without an appointment, and I was immediately seen. They fixed the issue,and I was in and out in less than an hour.
Yelp Review
- April 22, 2018
We love Garret. Very knowledgeable and so great to work with. Thank you. We got the perfect car for us.
Yelp Review
- April 21, 2018
Such an easy and great deal with edward santiago.. i will definately recommend him if you want to get out fast from a dealer.. everyone is so nice.. and easy to work with.. i love my purchase
Google+ Review
- April 21, 2018
Yelp Review
- April 20, 2018
My husband and I visited 2 other Mercedes dealerships prior to coming to DTLA Mercedes. This dealership surpassed the others in every possible way. The overall appearance of the dealership and inventory was superior, and the entire staff was pleasant and extremely helpful. This dealership was...
Yelp Review
- April 20, 2018
I never thought i would be driving a benz. My husband previously visit Dtla benz and met with Edward Santiago. He came home excited saying he wanted to trade in his vehicle. So we both went in and edward santiago was very helpful. The plan was to get my husband a car and we came out getting two. I...
Google+ Review
- April 19, 2018
Yelp Review
- April 19, 2018
Excellent service and customer service!
Google+ Review
- April 18, 2018
Yelp Review
- April 18, 2018
Absolutely terrible experience. Car smelled like smoke and cherry. Wow. Total waste of time.
Google+ Review
- April 17, 2018
. Thank you for The best service.wonderful
Google+ Review
- April 17, 2018
Yelp Review
- April 16, 2018
Sales is great (Javier is awesome). Service is horrible (stay away from Danny Hisimoto).I bought a 2014 GLK 350. As a CPO, it was reconditioned as new. It had 19k miles on it, and was in sweet condition. I had it flatbedded to me in N. CA and I immediately brought it to my mechanic for a thorough...
Google+ Review
- April 15, 2018
Google+ Review
- April 15, 2018
Google+ Review
- April 15, 2018
Google+ Review
- April 14, 2018
Google+ Review
- April 13, 2018
Google+ Review
- April 13, 2018
Yelp Review
- April 13, 2018
I don't usually write many reviews, more a reader of others... but I must say I bought a car from Brian Rowinski, in Internet Sales and he was AMAZING!... I dislike the car buying process, my past experience drained me. Brian made it so easy, I told him what I wanted and he made it happen. Hassle...
Google+ Review
- April 12, 2018
Yelp Review
- April 12, 2018
Did a reservation for Service A online and was surprised that you can schedule late until 6:40pm. It's my first car service but since I got the car there, I decided to have it serviced there. Don't know anybody yet so I did not select any service advisor and selected "no preference" then scheduled...
Google+ Review
- April 11, 2018
Google+ Review
- April 11, 2018
Rebecca from sales was great! She gave us a delightful experience. Michael Aguilar from finance was very accommodating. Good job guys!
Google+ Review
- April 09, 2018
Horrible service!! At first it was fine but once my car was there To get fixed they would never return calls, lagged on updates of the car, and would ignore all my messages!! Its been there for a month for a minor incident that could be solved in a week. Never again.
Google+ Review
- April 09, 2018
Google+ Review
- April 09, 2018
Google+ Review
- April 08, 2018
Google+ Review
- April 08, 2018
Google+ Review
- April 08, 2018
Yelp Review
- April 08, 2018
MB Downtown LA provides excellent service and timely promised finishing service. Always courtesy manner from service staff, Mr. Juan Kim is the best ever I have met.From customer Sean Lee
Google+ Review
- April 07, 2018
Efficient and work was done on time!
Google+ Review
- April 07, 2018
Google+ Review
- April 07, 2018
I like downtown los angeles (DTLA) Mercedes Benz. Their service is wonderful and always satisfied.Special thanks to Tino. He is the best and very friendly.
Yelp Review
- April 07, 2018
Skylert was amazing.Great customer service. No sales pitch. Honest on what my car needed.
Yelp Review
- April 07, 2018
Ron, my Service Advisor, provided the best customer service at any car dealership I have patronized. The regular service on my auto was fast and easy. Thank you DTLA MB for a great experience. Ron is a wonderful asset to your business.
Google+ Review
- April 04, 2018
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
I really like the LA Downtown Mercedes as always. The sale persons are very friendly and knowledgeable. Especially Kevin Kim is really prompt and accurate. I was so impressed by his professionalism and kindness. I sure will get the next car from him again.
Google+ Review
- April 03, 2018
Google+ Review
- April 03, 2018
My first visit and experience at DTLA Mercedes-Benz was excellent. We have visited over two other dealerships in the past. Frank Phillips was my service advisor. He was attentive, knowledgeable, honest and gave clear explanation of the service performed as well as future recommendations.I look...
Google+ Review
- April 01, 2018
Google+ Review
- April 01, 2018
Google+ Review
- April 01, 2018
Google+ Review
- April 01, 2018
Google+ Review
- March 30, 2018
awesome service friendly staff free gourmet coffee
Google+ Review
- March 30, 2018
Juan Antonio is the best service rep! He is highly attentive, actually all the staff there are beyond excellent. Service is provided in an efficient manner and they make sure al of your concerns and needs are met. I have been to other Benz dealerships and I would say by far the downtown location...
Yelp Review
- March 30, 2018
Went in today with high hopes and my Sales Representative, Edward Santiago, exceeded all my expectations of a car buying experience. Not only was he professional and knowledgeable about the product, he also went the extra mile to ensure I got the lowest interest rate available. I purchased a 2015...
Google+ Review
- March 29, 2018
Google+ Review
- March 29, 2018
Google+ Review
- March 28, 2018
Google+ Review
- March 26, 2018
awesome service friendly staff free gourmet coffee
Google+ Review
- March 25, 2018
Omar hooked me up.
Google+ Review
- March 25, 2018
Google+ Review
- March 25, 2018
Barry in service was great! Troubleshooted our issue and took care of us as promised.
Google+ Review
- March 24, 2018
Yelp Review
- March 24, 2018
Recently, I had a car accident and unfortunately my car was totaled. As a result, I was forced to get a new car. I had a Mercedes GLA 250, loved it, and knew I wanted another one. I took advantage of the Costco Car Buying program, and was connected with Downtown LA Motors. Javier was my assigned...
Google+ Review
- March 22, 2018
Google+ Review
- March 22, 2018
Yelp Review
- March 22, 2018
I rarely would do a yelp review unless I had a horrible experience or a wonderful one. In this case I had one of the best dealership experience ever!! Upon arriving I was greeted by everyone. I made a appointment online and I was met by Edward Santiago is by far one of the best!! I never felt...
Google+ Review
- March 21, 2018
Frank Phillips in Servicing and Garrett (Sale Rep) are true professionals! They were easy to work with, patient, knowledgeable, and such a pleasure to interact with. They ensured that my experience was top notch and pleasant! They took care of my vehicle needs with such professionalism and...
Google+ Review
- March 21, 2018
Frank Phillips was a dream to work with. He made what is normally very stressful an overall very pleasant experience.
Yelp Review
- March 21, 2018
If you are in the market for a Mercedes go to DTLA Mercedes and ask for Edward Santiago. This month my husband and I decided it was time to trade-in our cars. Though we hate the overall car shopping experience and after much research in terms of what we wanted to buy, we decided to drive over to...
Google+ Review
- March 20, 2018
Victor Leung was pretty helpful. Missed my appointment but he managed to help me to finish the whole process within 4 hours. Fast and neat
Yelp Review
- March 19, 2018
got my first ever benz from this dealership, Gary was my sales rep and he was very kind and really did a wonderful job on informing me about the types of cars and the features in each package and everything about all of that. I got a c250 basic package with white exterior and black leather interior,...
Google+ Review
- March 18, 2018
Google+ Review
- March 18, 2018
Gus Navarro was helpful & knowledgeable, made the experience of getting my car serviced very pleasant. This dealer is my favorite Mercedes- Benz dealer in LA because they go out of their way to make sure your day continues per usual while they do what needs to be done. I mentioned to him I had...
Google+ Review
- March 18, 2018
I had the best experience buying my Mercedes with such a great sales rep Arthur he help with all my question and more....I can say I dont only by a car I learned about why Mercedes is a great motor company and I love it ....services was perfect i totally recommend downtown LA MOTORS 100%
Google+ Review
- March 17, 2018
Service was excellent. Had 2 tires replaced due to road damage. I was out on the road in less than 1.5 hours on a Friday work day!Mr. Phillips was courteous, attentive and explained all of my concerns.The facilities are modern and shiny clean.Thanks to all,Charlie Brown
Google+ Review
- March 16, 2018
Google+ Review
- March 15, 2018
Google+ Review
- March 15, 2018
My service advisor Erik is so amazing!!! He is the best. Always makes sure I have an wonderful experience and takes superior care of my car.
Yelp Review
- March 15, 2018
When I bought my car, I loved everything about this place. The environment, the decorations, the people...it was just great to me and I was talking to everyone about it. After having my car for a few months and taking it for the free car washes I experienced my first issue with the company. From...
Yelp Review
- March 15, 2018
When I bought my car, I loved everything about this place. The environment, the decorations, the people...it was just great to me and I was talking to everyone about it. After having my car for a few months and taking it for the free car washes I experienced my first issue with the company. From...
Google+ Review
- March 14, 2018
Yelp Review
- March 14, 2018
Great experience George Bip is very helpful me and my mom are very happy with our new car!!
Yelp Review
- March 14, 2018
Service at DTLA Motors MB was as expected from Mercedes. What stood out on this visit was the assistance I received from Frank Phillips in obtaining a repair under my after market warranty agreement. He took the extra time to tracked down the right people at the insurer and got my repair approved.
Yelp Review
- March 13, 2018
I recently bought my new 2017 CLA 250 Mercedes Benz here at downtown LA motors and I must say it was a great experience. Edward Santiago is the best sales rep, he made it happen. He was so nice and funny, he never gave up even though the purchase took about 5 hours and I was ready to walk away he...
Google+ Review
- March 12, 2018
Yelp Review
- March 11, 2018
Worked with Rafael Gonzalez to find the perfect car. He worked endlessly to get me a great deal! Couldn't be happier with my experience!
Google+ Review
- March 10, 2018
Google+ Review
- March 10, 2018
Google+ Review
- March 10, 2018
Google+ Review
- March 10, 2018
Google+ Review
- March 09, 2018
Google+ Review
- March 09, 2018
Google+ Review
- March 09, 2018
Left by Orlando W.
Timely, complete service. Victor very responsive and thorough.
Yelp Review
- March 08, 2018
I had the pleasure of working with internet sales person "Joy Greene" at Downtown LA Motors Mercedes Benz in search of a new car. She was exceptionally energetic in searching for my specific build, prompt in answering my questions about the car, respectful and compliant in honoring my contact...
Google+ Review
- March 07, 2018
Arto was fantastic. Very accommodating. Provided a great deal. Quick transaction. He had the car ready for pick up. Jessica was also great in explaining the gadgets. They have great inventory. Highly recommend.
Google+ Review
- March 06, 2018
Javier is wonderful! He is extremely knowledgeable, patient, and professional. He answered all of my questions and really listened to what I was looking for. I got the exact car I was looking for, and love it!
Google+ Review
- March 06, 2018
Excellent service and always Octavio Inofuentes help me with new car , he is the best
Google+ Review
- March 06, 2018
Yelp Review
- March 06, 2018
I have to say, after a car accident, and having my previous car totaled after a few months of having it, never did I imagine myself getting a brand new Mercedes a week after the accident. Thanks to the very best sales rep. Edward Santiago, he guided me through the whole process, was very efficient...
Google+ Review
- March 05, 2018
Excellent service
Google+ Review
- March 05, 2018
Google+ Review
- March 04, 2018
Google+ Review
- March 04, 2018
Google+ Review
- March 03, 2018
Yelp Review
- March 03, 2018
We just purchased my wife's dream car at DTLA (Ordered a AMG GLE 43) This has been a wonderful experience from beginning to end made possible by Omar Afifi. This guys is truly just a great human being. Genuine, com-passionate, and a joy to deal with. Our deal took literally about 10 minutes. Tony...
Google+ Review
- March 02, 2018
Google+ Review
- March 02, 2018
Yelp Review
- March 01, 2018
I would like to think that a dealership would be more cautious and teach their employees about traffic safety especially when they are driving the company vehicles in public. Driving on Figueroa and a worker almost ran into my car to get in my lane without no signal very aggressively I could of had...
Tim E. Replied: The vehicle pictured is a loaner vehicle that was lent to a client. We will defined look into the situation
Google+ Review
- February 28, 2018
Google+ Review
- February 28, 2018
Yelp Review
- February 28, 2018
A full-throated five stars for Edward Santiago at Downtown LA Motors for making the experience about as pleasant as it can be. I was returning a leased vehicle for a new one and Edward was professional, knowledgeable and friendly -- all the while being a good negotiator. He could not have been nicer...
Google+ Review
- February 27, 2018
Went there for 2500 dodge sprinter and told the service employee mr. young (who doesnt actually work with your car only sales/talks to customers) that i didnt car if i paid 2,3,4,5 thousand dollar on my work van but i wanted the problem fixed because your not another mechanic shop and that i didnt...
Google+ Review
- February 27, 2018
Google+ Review
- February 27, 2018
Google+ Review
- February 27, 2018
Google+ Review
- February 26, 2018
Juan Kim was best service advisor.
Yelp Review
- February 26, 2018
This updated review is for my service advisor Erik Dorsey, has been my service advisor from day one and has always been very helpful and kind. Great customer service and wouldn't go anywhere else for service, thank you Erik!
Google+ Review
- February 25, 2018
Yelp Review
- February 24, 2018
I bought my car here recently and I met some honest and professional sales agents. Edward Santiago, Garrett, and Andres were so helpful and they made sure I was happy. What I really like is the outstanding customer service and patience I received. There was no pressure to buy or anything like that....
Google+ Review
- February 23, 2018
courteous service, expedite service makes you comfortable while you wait, so far my experiences has been fine.
Yelp Review
- February 23, 2018
Frustrating...every time I've brought my car to this place I leave with problems. They fix one thing and mess up another.They all seem to be nice enough, concerned, etc. But I think that they are corrupt.
Google+ Review
- February 22, 2018
Stay away. This is why I went to Keyes, however leaving Mercedes because of the people I dealt with. Rudest internet managers and most un knowledgeable sales when I called. Apparently they were talking with me out of the goodness of their heart. Joke of a sales force.
Google+ Review
- February 22, 2018
First class service
Google+ Review
- February 22, 2018
Google+ Review
- February 22, 2018
Google+ Review
- February 21, 2018
Google+ Review
- February 21, 2018
Google+ Review
- February 21, 2018
Google+ Review
- February 20, 2018
Google+ Review
- February 20, 2018
Google+ Review
- February 19, 2018
Left by Michelle C.
Yelp Review
- February 19, 2018
This is my first experience with Mercedes Benz Of Down Town LA, I have to admit I was doubting walking in to this dealer being that my credit is not in the best standing and Mercedes Benz is one of the top brands. I was denied credit at 3 other top dealers with in that area and not treated very nice...
Google+ Review
- February 18, 2018
Left by Mary E.
Google+ Review
- February 18, 2018
Google+ Review
- February 18, 2018
Yelp Review
- February 18, 2018
My experience with Eric Dorsey at DTLA mercedes benz was extremely relaxing and professional. From the moment i was greeted as i stepped out of my car door to the moment that i was notified that i was ready to drive away was a comfort. Current periodicals including news papers. Fresh fruit, water...
Google+ Review
- February 17, 2018
Google+ Review
- February 16, 2018
Google+ Review
- February 15, 2018
considering to take this ride home. perfect color and package
Google+ Review
- February 15, 2018
I've been here several times.... they want to "Earn your business." Duplicity isn't going to get it done.
Google+ Review
- February 15, 2018
Yelp Review
- February 15, 2018
Worse dealer in la,spending the whole day to get new car and because of very bad manger they have we couldn't,even during our negotiation he told us if you can't afford that car it's better for us the get Kia!!!!! Such rude person,we are with Mercedes more than 10 years now and never had experience...
Google+ Review
- February 14, 2018
Google+ Review
- February 14, 2018
Yelp Review
- February 14, 2018
I do not suggest you go here, not sure if the service was so bad because I was in my hiking gear..or me being female....needless to say. Service at Audi was waaaaaay Better! and it is right across the street!
Google+ Review
- February 13, 2018
Google+ Review
- February 12, 2018
Google+ Review
- February 12, 2018
Google+ Review
- February 12, 2018
Google+ Review
- February 10, 2018
Great atmosphere.. People are friendly.. Fresh popcorn, fruit as well as coffee in the waiting area as our cars get serviced..
Google+ Review
- February 10, 2018
Google+ Review
- February 10, 2018
Google+ Review
- February 09, 2018
It is good the service the wait is always 2 hours or more.Esta bien el servicio la espera siempre es de 2 horas o mas
Google+ Review
- February 09, 2018
Google+ Review
- February 09, 2018
Yelp Review
- February 09, 2018
My DTLA Motors MB experience was really great. Every person of the team there that I met was very helpful and showed eagerness to make sure my experience was the best possible. Test driving the AMG's is not always allowed but Omar A. went out of his way to make sure I was one happy camper. I was...
Google+ Review
- February 08, 2018
If youre white youre alright, but if youre black...well you know the rest. Ive never been one to play the so called race card, but I call them like I live them. Whenever I returned a courtesy car theyd go over it with a fine tooth comb and then point out the slightest of scratches that were there to...
Yelp Review
- February 07, 2018
Just finished up purchasing our CPO ML-350...what an amazing dealership! Ask for Edward...he went above and beyond to get us a great deal at a price that fit our budget. We couldn't be happier with our purchase and will definitely do business again in the future.
Google+ Review
- February 06, 2018
Service was quick,and efficient, service personnel were great.
Yelp Review
- February 06, 2018
A+. We've been bringing our Mercedes regularly to DTLA Mercedes for service since 2015. Very reasonable prices - best we've found yet! The people who work here are wonderful. Appt is recommended but not necessary. Never waited more than 2 hours for service (including car wash).
Google+ Review
- February 05, 2018
Google+ Review
- February 05, 2018
Google+ Review
- February 05, 2018
Google+ Review
- February 04, 2018
This is a very large service center and they run really efficiently. The estimates have generally been accurate both in terms of time and cost. The service associates communicate quickly, clearly, and take great care of you.
Google+ Review
- February 04, 2018
Yelp Review
- February 04, 2018
I've been coming to Downtown LA Motors MBZ service dept for over 16 years now. My Service advisor (Jerry D.) is the best. This is why i always come back here. All my cars are taken care of here. Keep up the great job.
Google+ Review
- February 02, 2018
Left by Cathy H.
Juan Kim was best service advisor.
Google+ Review
- February 02, 2018
Took my 2014 E350 Coupe Convertible to Downtown Mercedes and although I did not purchase my car from this dealership I was still taken care of with best service. Thank You
Google+ Review
- February 02, 2018
Google+ Review
- January 31, 2018
Google+ Review
- January 31, 2018
Google+ Review
- January 30, 2018
The wait was a little long... but the excellent customer service from all of the employees I encountered more than made up for the wait and the complimentary snack bar was fully stocked with fresh apples granola bars bottled water ice water with sliced lemons coffee and an assortment of teas i also...
Google+ Review
- January 30, 2018
Very nice people and place
Yelp Review
- January 30, 2018
The staff was very patient, profesional and really made me feel like they care about bringing my car back to normal. They really went out of their way to save me a ton of money. I would definitely recommend this place.
Google+ Review
- January 29, 2018
Victor is very knowledgeable and helpful.
Google+ Review
- January 29, 2018
Yelp Review
- January 29, 2018
I recommend getting your next vehicle at Mercedes Benz of downtown la. Besides being professional they are also polite. If you do go see Edward Santiago. He will work with you.
Google+ Review
- January 28, 2018
Left by Lania G.
Google+ Review
- January 28, 2018
Google+ Review
- January 27, 2018
I was buying parts for my MERCEDES. Good halpful personal in that Departmen. especially williy
Google+ Review
- January 27, 2018
Left by Rich W.
Apparently Mercedes Benz of Downtown LA thinks Lying to Customers is ok... Lying to DISABLED VETERAN'S IS OK. Y'all about to learn what happens when you TREAT DISABLED VETERAN'S LIKE DIRT AND LIE!!!! One thing you forget... WE STICK TOGETHER !!!
Google+ Review
- January 27, 2018
Google+ Review
- January 27, 2018
Google+ Review
- January 26, 2018
Google+ Review
- January 26, 2018
Google+ Review
- January 25, 2018
Clean environment
Google+ Review
- January 25, 2018
Google+ Review
- January 25, 2018
Yelp Review
- January 25, 2018
This was my first lease with MB - Javier Lopez (internet sales) was really helpful and easy to work with. I never felt pressured and his honesty was refreshing. At the end I leased with a different dealer due to inventory. But I look forward to using LA Motors for my scheduled maintenance.
Yelp Review
- January 25, 2018
I neverrrrrr get the service I need here. May have a lot to do with the fact that I own my car. Nonetheless, they always overlook or explain their way out of a repair, and the employee turnover is high. I've been here at least 4 times and I've never been able to get my "complementary" car wash. I...
Yelp Review
- January 25, 2018
The routine service could not have been smoother or more professional. I used the online system to get my service appointment with Victor and the service was completed early and perfect. This is my third service experience with Victor and Dntn L.A. Mercedes Benz and I would recommend them to others...
Google+ Review
- January 24, 2018
service is the best ( Art ) amazing always kept me up to date on my car always return my calls and text me back ...if you are anybody buying a car go through him top sales guy there !
Google+ Review
- January 23, 2018
Nice show room and service department and great service.
Google+ Review
- January 23, 2018
Yelp Review
- January 23, 2018
Edward Santiago did an amazing job getting me into my dream car today. I really appreciate his time and effort on going above and beyond to make sure that I was satisfied and to make sure I was driving away with the car that I wanted. Thank you so much Edward. I would really recommend if anyone is...
Google+ Review
- January 22, 2018
Awesome customer service
Google+ Review
- January 22, 2018
Google+ Review
- January 20, 2018
Great Serive department.
Google+ Review
- January 19, 2018
Google+ Review
- January 19, 2018
Google+ Review
- January 19, 2018
Google+ Review
- January 18, 2018
Love the staff! Frank in service is awesome! My Benz was serviced and washed in a jiffy! The lobby area has great refreshments (fresh popcorn, fruit, granola bars) and drinks (hot/cold). Free wifi is a plus! Took my laptop and got some work done. You can also opt to sit and relax in the comfy...
Google+ Review
- January 18, 2018
thank you juan kim at service department
Google+ Review
- January 18, 2018
The best dealer in the world
Google+ Review
- January 18, 2018
Google+ Review
- January 17, 2018
It was pleasant. Wish I could have walked somewhere to get a bite and look around.
Google+ Review
- January 16, 2018
Just like any other dealer it all depends on who the sales person is.
Yelp Review
- January 16, 2018
Most of the staff that I've encountered at DTLA Mercedes are very helpful and friendly. My service advisor, Victor, has always been courteous and takes care of my C63s, purchased from Mason in sales this past July, whenever I've brought it in. With an appointment, we've never had unreasonable wait...
Yelp Review
- January 16, 2018
Everything was as expected. Reza was great as always.
Yelp Review
- January 16, 2018
Most of the staff that I've encountered at DTLA Mercedes are very helpful and friendly. My service advisor, Victor, has always been courteous and takes care of my C63s, purchased from Mason in sales this past July, whenever I've brought it in. With an appointment, we've never had unreasonable wait...
Tim E. Replied: Dave,I do apologize that there was a concern with you vehicle so soon after your purchase. The part that was need for your vehicle was special order, once the part arrived we treated your vehicle with the highest priority. We will always do the best we can to return our clients vehicles back to them as quickly as possible.
Google+ Review
- January 15, 2018
I LOVE THE STAFF @ DOWN TOWN LA MOTORS (MERCEDES BENZ). THANK YOU FOR ALL OF YOUR HELP. EXCELLENT! CUSTOMER SERVICE
Google+ Review
- January 15, 2018
Google+ Review
- January 14, 2018
I won't take my Mercedes Benz any where else. Fantastic staff.
Yelp Review
- January 14, 2018
After searching 3 months for our first luxury car and seven dealerships later, Eduardo Santiago made this process a breeze. I overthink everything and Eduardo was patient, talked me through every step of the process and even followed up with me after I drove off the lot with my new baby. Out of the...
Google+ Review
- January 13, 2018
Love my new car !!
Google+ Review
- January 12, 2018
Google+ Review
- January 12, 2018
Poor chinese speaker sales.Bad bad bad ,never buy from them,do you need me teach you how to service?Bad experience.
Yelp Review
- January 11, 2018
I've taken my car in for service several times, and I just want to say, Ivan is the best!!
Google+ Review
- January 09, 2018
Your service manager Tim is possibly the rudest, most condescending, and unapologetic "service rep" I have ever encountered. We've purchased a C63s and a top-of-the-line GLE 450 Coupe from you guys within the past two years, have brought in a wide range of MBs for service and repair, and was...
Google+ Review
- January 09, 2018
Google+ Review
- January 09, 2018
Google+ Review
- January 08, 2018
I had the pleasure of working with Art in the sales department. He went above and beyond my expectations. I highly recommend anyone looking for a Mercedes to speak with Art. He is first class and he will work with you to meet your goals. My experience with Art and Downtown LA Motors was...
Google+ Review
- January 08, 2018
Google+ Review
- January 07, 2018
DTLA.. has the best service advisors, they really help customers out with their cars.
Google+ Review
- January 06, 2018
Raj is the man with the deals!
Google+ Review
- January 06, 2018
Went to see and test drove C300, internet manager Edward helped me. He is very nice and even use his own car as demonstration. I feel no pressure dealing with them. Even though I choose Giulia at the end and didn't buy from them, but they will be my first go to place if I consider a Mercedes in the...
Google+ Review
- January 06, 2018
Google+ Review
- January 06, 2018
Google+ Review
- January 06, 2018
Yelp Review
- January 06, 2018
Best dealer in the city, great staff and had the great luck to get the best sales representative, he made our wishes come through and then some !!! Had the luck and pleasure to drive off with an amazing Mercedes Benz car !!! My special and warmest thanks to Edward
Yelp Review
- January 06, 2018
I came Downtown LA Mercedes Benz to purchase a new GLC300 and Edward, my salesman was nothing short of amazing. He was knowledgeable, kind, and made sure my buying experience was a pleasure. He listened to what I wanted, and worked with the sales manager to ensure I left with the car I wanted at the...
Google+ Review
- January 05, 2018
Excellent service
Google+ Review
- January 05, 2018
Very very very pleasant experience. Considering MB for your next car? Simply visit Derek Kim. I felt he represented customer as well as his company. Period.
Google+ Review
- January 04, 2018
No charge for a minor repair/adjustment.
Google+ Review
- January 04, 2018
Best service ever!
Google+ Review
- January 03, 2018
Been here multiple times to both the sales department and parts department, everyone is great and greets you kindly, always take care of you and help with anything you need. Mason is great
Yelp Review
- January 03, 2018
I recently purchased a Mercedes Benz and was exceptionally pleased to work with Edward Santiago as a salesman. He went above and beyond to make the purchase experience enjoyable and I can not praise him enough for assisting me in getting a great deal on my car. Knowing I was traveling from out of...
Yelp Review
- January 03, 2018
We worked with Jaz Ji one of their internet sales managers for a purchase of a new 2017 GLC300 for my mom. Jaz was amazing throughout the entire process. We knew exactly what we wanted so did not step foot once at their dealership and everything was done via text, phone, and email. Jaz was always...
Yelp Review
- January 03, 2018
A specific job I pointed out to do was "forgotten" (his words) then I didn't do a $3k "recommended" job so then it was negotiated with a discount (like buying a car) I was treated like garbage and made to feel like I'm being "done a favor" I picked up my vehicle and paid my fee of $188 just to...
Google+ Review
- January 02, 2018
Yelp Review
- January 02, 2018
I went to the Downtown Mercedes service center to get the car service.I waited four and a half hours here.I get angry that I spent a day here.
Yelp Review
- January 02, 2018
Thanks for friendly and very welcoming attitude Cemal!!! We had a very smooth process with Cemal s guidence
Google+ Review
- January 01, 2018
Very good overall!
Google+ Review
- December 31, 2017
He comprado ya 3 carros y el trato que he recobido ha sido exelente
Google+ Review
- December 31, 2017
Google+ Review
- December 30, 2017
Downtown LA Motors - Mercedes has over exceeded my expectations. Specifically dealing with Eric Dorsey in Service has only given peace of mind that I am being cared for. I am really happy with overall services provided by him. Also, while he was on Vacation another advisor Tito provided great help too!
Google+ Review
- December 29, 2017
Raj provided exceptional service and his perseverance to get me a good deal, made me come back for a second car in 3 years. Thank you DTLA!
Google+ Review
- December 29, 2017
Google+ Review
- December 29, 2017
Left by Brad P.
Google+ Review
- December 28, 2017
Brian R. is the man to see if you want a new or gently used Mercedes! He helped us out and right from the beginning it was very quick and smooth process. I love it when it is a good car buying experience and Brian and Downtown LA Mercedes did not disappoint!
Google+ Review
- December 28, 2017
Excellent service. But why are keys so expensive!!!
Yelp Review
- December 28, 2017
Frank is great. Service is always professional and timely.Suggestion: For customers who spend over $1000 should be given some sort of MB token- key chain, coffee mug, etc. Shows goodwill. For someone like me who is out of warranty these touches go a long way. Otherwise, I can be serviced anywhere.
Yelp Review
- December 28, 2017
Great service. Greet you with a smile. Explain Upfront cost and if unsure will call or text you with the cost for repairs. Quick service. My car was ready on time. Thanks guys.
Google+ Review
- December 27, 2017
Excellent service. But why are keys so expensive!!!
Google+ Review
- December 26, 2017
Your staff was very kind and the was finished on time
Google+ Review
- December 26, 2017
Nothing but Excellence. The service department is Amazing
Google+ Review
- December 26, 2017
Yelp Review
- December 26, 2017
I was very pleased with the service I received here at Downtown LA motors. Upon arrival I had the pleasure of being greeted by Edward Santiago. He was very kind and welcoming. He asked what we were in the market for and showed us a couple options. We were looking for an s550 and we test drove a...
Google+ Review
- December 25, 2017
Google+ Review
- December 24, 2017
Left by Michelle N.
Google+ Review
- December 24, 2017
Google+ Review
- December 23, 2017
They are ok
Google+ Review
- December 23, 2017
Yelp Review
- December 23, 2017
The service and diligence I was provided with here by Omar Afifi when I decided to lease a 2017 C300 was incredible. I went to a different Mercedes dealership initially, found an AMG-spec model I loved but it was a bit too expensive. I shopped around several other dealerships in LA who said the...
Google+ Review
- December 22, 2017
Coming to Downtown L.A. Motors Mercedes-Benz was the best decision I made in leasing my 2018 C300. I was fortunate enough to be working with one of the most patient, helpful and honest salesman I ever had the pleasure of meeting, Omar Afif! Omar went above and beyond for me at every turn, he made me...
Google+ Review
- December 22, 2017
Raj is the man with the deals!
Google+ Review
- December 21, 2017
Google+ Review
- December 21, 2017
This one is nice, but Beverly Hills center is better.
Google+ Review
- December 21, 2017
Poor chinese speaker sales.Bad bad bad ,never buy from them,do you need me teach you how to service?Bad experience.
Yelp Review
- December 21, 2017
Coming to Downtown L.A. Motors Mercedes-Benz was the best decision I made in leasing my 2018 C300. I was fortunate enough to be working with one of the most patient, helpful and honest salesman I ever had the pleasure of meeting, Omar Afif! Omar went above and beyond for me at every turn, he made me...
Google+ Review
- December 20, 2017
Had a great experience with Tino E.
Google+ Review
- December 20, 2017
This one is nice, but Beverly Hills center is better.
Yelp Review
- December 20, 2017
Brought My car in for an "A" service. was warmly greeted, served right away and they arranged Uber for back and forth to work. Car was serviced right and ready for pick up at stated time.First class service, by first class people.
Yelp Review
- December 20, 2017
SOOOOO I must say my car buying experience with Brian Rowinski from the Internet Department was amazing! Easy, fun, and the kid is knowledgeable (not a kid, but definitely a lot younger than I). The dealership is great as well, large inventory and the Finance Department has great views of LA. I...
Google+ Review
- December 19, 2017
Google+ Review
- December 19, 2017
Google+ Review
- December 18, 2017
Had a great experience with Tino E.
Google+ Review
- December 18, 2017
Loved buying car here, LOATHE/LOVE RELATIONSHIP with having to bring car for service because of the prices, but staff is so sweet and helpful, can't help but brunging here!
Yelp Review
- December 18, 2017
I recently bought a car with Edward Santiago and I have to say he is not only professional at what he does, but he also gave me important advice on what I should do. I definitely recommend his service to anyone looking to buy a Mercedes for the first time or even a second or third time. He will help...
Google+ Review
- December 17, 2017
Google+ Review
- December 17, 2017
Google+ Review
- December 16, 2017
Tino is by far the best Service Advisor! He spends the time with his customers to ensure they are truly happy and taken care of! I highly recommend working with Tino at DTLA Motors. Overall the staff both sales and service are great people to work with!
Google+ Review
- December 15, 2017
Tino is by far the best Service Advisor! He spends the time with his customers to ensure they are truly happy and taken care of! I highly recommend working with Tino at DTLA Motors. Overall the staff both sales and service are great people to work with!
Google+ Review
- December 15, 2017
Poor chinese speaker sales.Bad bad bad ,never buy from them,do you need me teach you how to service?Bad experience.
Google+ Review
- December 15, 2017
On time service and good price.
Google+ Review
- December 14, 2017
Google+ Review
- December 13, 2017
Excellent service,
Yelp Review
- December 13, 2017
Jerry was great.... Thank you for the awesome service!
Google+ Review
- December 12, 2017
I had very fine service by Mr. Reza Nejad
Google+ Review
- December 12, 2017
Excellent service,
Google+ Review
- December 12, 2017
Google+ Review
- December 12, 2017
Google+ Review
- December 11, 2017
Left by Scott T.
Google+ Review
- December 11, 2017
Yelp Review
- December 11, 2017
This store is amazing and extremely helpful. They worked super hard to get me into my dream car and Franklin was the best salesman ever! He wasn't pushy and didn't make me feel like I was forced to buy a car. I will always go back to this store!
Google+ Review
- December 09, 2017
Google+ Review
- December 09, 2017
Great place to have my car serviced. Fast service. Highly Recommend.
Google+ Review
- December 09, 2017
Had multiple issues with my CPO vehicle that is under warranty. Took it to this location and had my issues fixed. Ivan Velasco is a great tech advisor who gets the job done with great customer service. Lets just say, he gets straight to the point and had his awesome technicians review and resolve......
Google+ Review
- December 09, 2017
Omar in sale in DTLA is awesome! He always hooks me up with great deals! And Tino in Service in DTLA is the best too! He always takes care of me! I'm in my 3rd car lease with mercedes and I am so happy!
Yelp Review
- December 09, 2017
Rafael was great, very helpful and answered all my questions. I gave him my (1) and only offer and he was able to make it happen. I don't beat around the bush and neither does he. GREAT JOB RAFAEL. I'll be sending more customers your way.
Yelp Review
- December 09, 2017
After trading e mails with Rafael about a 2014 Mercedes I went to the dealership for a test drive. When I arrived I was introduced to the assistant manager and went to the car for an inspection and rest drive. I asked to run a car fax report and information on the history of the car.When he returned...
Google+ Review
- December 08, 2017
Jerry Dilanchiyan is an exceptional service advisor. He honestly goes way above and beyond to make things as easy as possible. Im very glad to see him anytime I need help with my vehicle! I know he will do whatever he can to get me back on the road again.
Google+ Review
- December 07, 2017
Omar in sale in DTLA is awesome! He always hooks me up with great deals! And Tino in Service in DTLA is the best too! He always takes care of me! I'm in my 3rd car lease with mercedes and I am so happy!
Google+ Review
- December 07, 2017
Google+ Review
- December 06, 2017
Google+ Review
- December 05, 2017
Great place to have my car serviced. Fast service. Highly Recommend.
Google+ Review
- December 05, 2017
Had multiple issues with my CPO vehicle that is under warranty. Took it to this location and had my issues fixed. Ivan Velasco is a great tech advisor who gets the job done with great customer service. Lets just say, he gets straight to the point and had his awesome technicians review and resolve......
Google+ Review
- December 05, 2017
Nothing but Excellence. The service department is Amazing
Yelp Review
- December 04, 2017
Fantastic dealership! I recently bought a GLA 250 from DTLA motors and had a great experience! Mr. Alex Hovasapyan was very thorough and never pushy. He also took his time in explaining the functions of the car even though it was so late at night. They were quick in processing paperwork, etc. They...
Yelp Review
- December 04, 2017
Had multiple issues with my CPO vehicle that is under warranty. Took it to this location and had my issues fixed. Ivan Velasco is a great tech advisor who gets the job done with great customer service. Lets just say, he gets straight to the point and had his awesome technicians review and resolve......
Yelp Review
- December 04, 2017
Service was EXCELLENT and I was impressed. Fast turn around, Tino (service rep) was very much helpful.
Google+ Review
- December 03, 2017
Left by Carlos P.
Barry Murphy is a rock star! Great team work by every one.
Google+ Review
- December 03, 2017
Google+ Review
- December 03, 2017
Google+ Review
- December 02, 2017
Yelp Review
- December 02, 2017
My experience with Omar Afifi was AMAZING!! I can't speak for others but OMAR AFIFI is one of the best salesman I've ever done business with. He's transparent, knowledgeable, caring, not pushy, and overall a great person. From the moment I walked in until the time I left he went above and beyond to...
Google+ Review
- December 01, 2017
Google+ Review
- December 01, 2017
Google+ Review
- December 01, 2017
Excellent service for customers, thank you
Google+ Review
- December 01, 2017
Google+ Review
- November 30, 2017
Excellent service for customers, thank you
Google+ Review
- November 29, 2017
Worst Customer Service I have ever received. Once they have your money, you are hard pressed to get a return phone call. Be smart and choose another dealership.
Google+ Review
- November 28, 2017
No more free car wash at this location.
Google+ Review
- November 28, 2017
Google+ Review
- November 28, 2017
Google+ Review
- November 28, 2017
Erik was a great service advisor!! Thank you for helping to clear up the mistake :)
Google+ Review
- November 28, 2017
Great experience with Jerry Dilanchiyan as always. Fast, efficient, competent, trustworthy.
Cars.com Review
- November 28, 2017
sales went the extra mile to assure that my fiance family recieved the upmost service. He provided with muliple options to assure they recieved the best deal.
Google+ Review
- November 27, 2017
Google+ Review
- November 26, 2017
Google+ Review
- November 25, 2017
Google+ Review
- November 25, 2017
Yelp Review
- November 25, 2017
This dealership made my dream come true!!! I highly recommend them.Special thanks to Edward, their sales and leasing consultant, who worked hard on my deal, for over a month, and never gave up until I got the car I always wished to have - AMG GLE 43 Coupe!!!He never gave up on me and during this...
Google+ Review
- November 24, 2017
Steve was very helpful ... great service
Google+ Review
- November 24, 2017
Great service
Google+ Review
- November 24, 2017
Yelp Review
- November 24, 2017
I'm about a week late, but I must share my amazing experience with this great dealership and the man of the hour, Edward Twum! I sent in an online inquiry about a CLS550 and within minutes I received a call from Edward! As the stars aligned, this was the perfect call! I told Edward what I was...
Yelp Review
- November 24, 2017
Over the years, I've leased four Mercedes Benz cars, three of them coming from DTLA Motors, the last leased just yesterday (Thanksgiving Day)! Everyone at the dealership is so nice and helpful and Ola, my sales person was simply the best! Besides being good at his job, he is kind, organized and has...
Google+ Review
- November 23, 2017
Nick helped me buying buying E 300 with good price. Good service. Good after service too
Google+ Review
- November 23, 2017
Bought my C 250 in for service. Was assisted by Reza, he was courteous, patient and friendly. Car was ready before the time quoted and looked great! He was best service assistant I have ever dealt with. Thanks Reza.
Google+ Review
- November 22, 2017
Go see Brian Rowinski in Internet Sales! He's awesome he made the car buying process so easy and fast. Wanted a quote, had a budget. Told me if it was possible (which it was), sent me credit app, came in and was out within an hour! Amazing job! Hard to find good sales people like him- best part...
Google+ Review
- November 22, 2017
First time at this dealership with a flat tire emergency, in a rush and they were able to get me in and out pretty quickly! Everyone on staff was very awesome and helpful! Very clean environment and pretty good choice of food around while your waiting within walking distance! Thank yall!!
Google+ Review
- November 22, 2017
Google+ Review
- November 22, 2017
Yelp Review
- November 22, 2017
Go see Brian Rowinski in Internet Sales! He's awesome he made the car buying process so easy and fast. Wanted a quote, had a budget. Told me if it was possible (which it was), sent me credit app, came in and was out within an hour! Amazing job! Hard to find good sales people like him- best part...
Google+ Review
- November 21, 2017
Great Serive department.
Google+ Review
- November 21, 2017
Google+ Review
- November 21, 2017
Google+ Review
- November 21, 2017
Google+ Review
- November 21, 2017
Google+ Review
- November 18, 2017
I like downtown los angeles (DTLA) Mercedes Benz. Their service is wonderful and always satisfied.
Google+ Review
- November 16, 2017
My wife gets bored really quickly. So whenever we have to do things like this, she wants no hassle no fuss in and out. Which is exactly what you get. Greeted like an old friend, superb no-problem attitude all around. I mean its a car service but when you get a Benz you get everything that comes...
Google+ Review
- November 16, 2017
Erik was a great service advisor!! Thank you for helping to clear up the mistake :)
Google+ Review
- November 16, 2017
Google+ Review
- November 15, 2017
Had a great experience with Ola Oamosun
Google+ Review
- November 15, 2017
Yelp Review
- November 15, 2017
Had another great experience at DTLA. I'm now driving Benz#3, thanks Ola Amosun. If you love the white glove treatment you will definitely get it here. Thanks again Ola Amosun and if your in need of a quality, beautiful, dependable, luxury vehicle then Ola Amosun is your guy. or call 213/748-8951 x...
Yelp Review
- November 15, 2017
Teresa and her assistant were really good, giving me a detailed offer and explaining the costs and features. Very good no pressure negotiation on an e350 that I appreciated.
Google+ Review
- November 13, 2017
Google+ Review
- November 13, 2017
Yelp Review
- November 13, 2017
Awesome and Love the car ! It's been quite an experience. Great service from Art aka Arthur MagsayoAnd Manager Danny. It's a straight forward transactions. Thank you guys ;)
Google+ Review
- November 12, 2017
Some Gay Russian Looking Guy Honestly Said you should choose a car now cause they dont like it when your walking around I Was Just There 10 Minutes And They Rush Me To Purchase A Car Worst and Rude Services Dont Recomend This DealerShip Honestly Nissan Was Way More Educated And Welcoming.
Google+ Review
- November 12, 2017
I really satisfied their servies!!!
Google+ Review
- November 12, 2017
Yelp Review
- November 12, 2017
I was impression with Downtown LA motors. The staff welcome me with open arms. I am please with my purchase. I will definitely refer my family and friends.
Google+ Review
- November 11, 2017
The whole staff at DTLA is excellent nothing to say at all about them in both sales and service.
Google+ Review
- November 11, 2017
Alex Byon, our sales person is the best. Thank you again to him.
Google+ Review
- November 11, 2017
Google+ Review
- November 11, 2017
Google+ Review
- November 10, 2017
Bought my C 250 in for service. Was assisted by Reza, he was courteous, patient and friendly. Car was ready before the time quoted and looked great! He was best service assistant I have ever dealt with. Thanks Reza.
Google+ Review
- November 10, 2017
Yelp Review
- November 10, 2017
Ola Omosun is my go-to Mercedes Benz sales guy. This is the 4th vehicle Ola has sold us from L. A. Downtown Motors. I am so pleased with my 2018 CAL 250 and the excellence in which, my salesman and friend, Ola, accommodated me. Ola, you are the "BEST!"
Google+ Review
- November 09, 2017
Google+ Review
- November 09, 2017
Google+ Review
- November 08, 2017
Yelp Review
- November 08, 2017
Saturday, I bought my 4th Mercedes Benz from here. The best sales, Alex, always patient, very detail and polite. I strongly recommend this sales person (Alex) to anyone who see my review.
Google+ Review
- November 07, 2017
Thank God I am handy, quoted over $500 for spark plug job , got home and replaced them for less than 100$ in 1 hour basically they want to charge at least $400 for 1 hour labor ,
Google+ Review
- November 07, 2017
Great experience. Octavio was the best!
Google+ Review
- November 07, 2017
Google+ Review
- November 06, 2017
Google+ Review
- November 06, 2017
Google+ Review
- November 05, 2017
Google+ Review
- November 04, 2017
Nick helped me buying buying E 300 with good price. Good service. Good after service too
Google+ Review
- November 04, 2017
Google+ Review
- November 04, 2017
Google+ Review
- November 04, 2017
Google+ Review
- November 04, 2017
Google+ Review
- November 03, 2017
Downtown L.A. Motors is a great place to buy a Car. All of the Staffs and everybody that work there. Are Excellent. Great attitude. I bought two Mercedes there. I bought a New Mercedes last week 2017 the color is a beautiful red. Everything about this Mercedes is great. I. Am. Very happy...
Google+ Review
- November 03, 2017
Google+ Review
- November 03, 2017
Yelp Review
- November 03, 2017
Horrible service. Walked inside and passed 4 guys working and none of them approached me. Walked the whole lot looking at their inventory and no one came up to me and asked me anything. Stuck up place. I will not be doing service with them
Google+ Review
- November 02, 2017
Since I just move from Seattle to LA area, I do need a car handy. When I walked into this dealer ship they just have the best service. They made everything quick and smooth. I got my AMG C63 out of the door on the same day. Jaz and Derek Kim provided me with the best service, and I got a great deal...
Google+ Review
- November 02, 2017
Google+ Review
- November 02, 2017
Yelp Review
- November 02, 2017
Since I just move to LA from Seattle, I do need a car very quick. I went to this dealer and they are 5 Star service, Jaz and Derek Kim provided me with the best service, and I got a great deal of my new C63 AMG. They are patient and very helpful throughout test drive and all of the purchase details....
Google+ Review
- November 01, 2017
Downtown L.A. Motors is a great place to buy a Car. All of the Staffs and everybody that work there. Are Excellent. Great attitude. I bought two Mercedes there. I bought a New Mercedes last week 2017 the color is a beautiful red. Everything about this Mercedes is great. I. Am. Very happy...
Google+ Review
- November 01, 2017
Mercedes car dealership
Google+ Review
- November 01, 2017
excellent service from the people who are knowledgable, funny, willing to go extra miles and looking out for customers' interests. Especially Art Magsayo, my sales rep. He's the go-to one
Google+ Review
- November 01, 2017
Mercedes car dealership
Yelp Review
- October 31, 2017
Great experience! Thanks to Reza for the great service, and thanks to the manager of the service department for the best accommodation.
Google+ Review
- October 29, 2017
Mercedes car dealership
Google+ Review
- October 29, 2017
Google+ Review
- October 29, 2017
Yelp Review
- October 29, 2017
The customer service here was great .I am extremely satisfied with the purchase . Sales man answerd all my questions and concerns.
Google+ Review
- October 28, 2017