I usually being so lazy to write review but with the great service from this location especially Brandon Riemer, I told myself that I have to do it . He was very helpful and knowledgeable to all of my stupid questions and followed up all the works for me without attitude. I would recommend whoever...

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We had the pleasure of working with both Luke and Larry at Mercedes-Benz of Elmbrook. They were both extremely professional and very knowledgeable about the vehicles we were interested in. We really liked the fact they were not high pressure sales people, which made the vehicle search process...

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Sunny was AWESOME! ThroughoutMy buying experience and is StillAvailable now! I would Highly recommend him!

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We loved working with Luke! Mercedes Benz of Elmbrook was so easy to work with! We would recommend them to anyone! And we will definitely purchase from them again!

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Sunny was EXCELLENT! I could not be happier with the level of professionalism and support he provided me throughout my buying process. He turned a very stressful situation into a great experience. Sunny was very personable and trustworthy which is sometimes a hard quality to find in a car salesman....

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I recently had the pleasure of purchasing a new 2024 Mercedes-Benz CLA250 4MATIC for my wife, and I can’t say enough positive things about the experience with Sunny Handa and Ivory Dabney. From the moment we stepped into the dealership, we both felt welcomed and valued as a customer.Both Sunny and...

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Great experience with Jim Vanldes. Will come back!

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Traded in my car for another Benz and couldn't have been happier with the sales service from Raj Singh and their General Manager Jason. They really treated my wife and I with respect and made the transaction very easy and non-stressful. THANKS RAJ, for everything. We really appreciate it. Jb

Response from the owner Replied: Congrats on your new Mercedes Benz! We appreciate the positive feedback and are happy to hear the buying experience with a trade in was smooth and stress-free. We will pass the appreciation along to Jasen Suszek and Raj Singh. Thank you for your business as a valued guest.Warm Regards,Mercedes Benz of Elmbrook

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Raj Singh hooked me up with a 2023 Mercedes GLA. Great sales rep, Highly recommend! :)

Response from the owner Replied: We hope you are loving your GLA! Thank you for the positive feedback of our sales staff. Thank you for your business...we appreciate you as a valued guest.Warm Regards,Mercedes Benz of Elmbrook

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Excellent service every time. I didn't buy my vehicle from Mercedes-Benz of Elmbrook, but it is the only place I will have it serviced. They always get me in right away. They keep me informed and do repairs quickly. They even shuttled me when they had to order a part, and picked me up the next day...

Response from the owner Replied: Thank you for the praises and we appreciate you as a valued guest. Glad to hear we meet your needs and exceed your expectations. We welcome your feedback as we always try to to exceed customer expectations. Thank You for your business.Warm Regards,Mercedes Benz of Elmbrook

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If there was an ability to give them 0 stars, I would. I would NEVER purchase a vehicle from Mercedes. Our company runs a fleet of vehicles and we have multiple Mercedes Sprinters, which we will be selling immediately! We had purchased this specific vehicle in 2021 with an extended warranty which...

Response from the owner Replied: Shawn we are sorry Mercedes-Benz USA denied your warranty claim. Our preference would have been to repair the vehicle under warranty, but they denied the claim due to lack of maintenance.

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I never leave reviews and always give companies a chance to fix issues, but this needed to be shared. I have much better things to do with my time, but if I help anyone else by posting this, I will be happy. I would NEVER purchase a vehicle from Mercedes. Our company runs a fleet of vehicles and we...

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Performed service A, Service light not reset, car not cleaned, cannot find keys when I returned to pick the car(found it after some time). Only thing good was the loaner they gave. Sorry but wont recommend for service.

Response from the owner Replied: Could you please reach out to us so we can have an opportunity to make things right?

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Fast, friendly and competent service. 10 out of 10 recommend. Andy is amazing.

Response from the owner Replied: Thank you for the positive feedback....we think your Sprinter Service Advisor is pretty amazing too along with the rest of our dedicated staff. Thank you for your business.Warm Regards,Mercedes Benz of Elmbrook

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I am a former customer of this dealer in 2020 purchased glc 300 was very pleased with my sales rep at that time. He actually treated me as if I was a customer. I have most recently attempted to purchase another vehicle recently and was getting the run around from my sales rep. I continued to...

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Raj Singh was great to work with. I found this gorgeous S580 online, called & worked through everything over the phone. They worked with my trade-in, and Raj made sure everything went smoothly. I couldn't be happier!

Response from the owner Replied: Congrats on your Mercedes Benz S580...it is a head turner of a car, that's for certain. We are pleased to hear you had a great experience with our sales person Raj Singh and we were able to get you a deal you were pleased with. Thank You for your business!Warm Regards,Mercedes Benz of Elmbrook

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We worked with Sunny over at Mercedes of Elmbrook and he was fantastic! We needed a new Sprinter for our fleet and he was able to track one down across the country and get it to us on time. I would highly recommend working with him. He understood our needs and communicated all steps clearly...

Response from the owner Replied: Thank you Tom for your business! I am glad we were able to address your needs and fulfill them in a timely manner. Hope you are enjoying your Sprinter and we will pass the praises along to Sonny.Warm Regards,Mercedes Benz of Elmbrook

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On a whim, my fiancé, and I walked in to Mercedes-Benz, of Elmbrook, We were greeted Immediately was offered coffee soda and snacks within the first three minutes. I recognize a friend that I haven’t seen in a long time Jasen Suszek. While going through 1 million other task that he had on his plate...

Response from the owner Replied: Glad top hear you had a great experience with our dealership and you found the car that best suit your needs. Jasen is a great asset to our company for his hard work and dedication to each customer that walks through our doors. Hope you are enjoying your new car and as always thank you for your business as a valued guest.Warm Regards,Mercedes Benz of Elmbrook

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I do not have the words for how great my experience was. I got stranded with car problems in Moab, Utah - while trying to make it back home to Wisconsin. I ended up having to ship my car. It was a stressful time trying to move across country and then having car problems on top of that. But, Brandon...

Response from the owner Replied: Glad you made it to Wisconsin despite a couple hiccups...we think Brandon is pretty great too. Glad we were able to help get your car here safely and get everything resolved. Warm regards,Mercedes Benz of Elmbrook

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We went in for a purpose and came out with what were looking for. Prashant was a wonderful individual to deal with along with Cole. overall, it was a great experience and I'm happy with my purchase. - Kirmi Es.Thank You!

Response from the owner Replied: We hope you are loving your Mercedes! Thank you for the kind words for out staff, we strive to have an amazing team so our guests have an amazing experience like yours.Warm Regards,Mercedes Benz of Elmbrook

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Had a great experience with the staff. Raj was on top of everything and helped explain everything along the way. Really went above and beyond!

Response from the owner Replied: We are pleased to hear you had a top tier experience with our staff at Mercedes Benz of Elmbrook. We appreciate the 5 star feedback. Thank you for your business as a valued guest!Warm Regards, Mercedes Benz of Elmbrook

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Great service especially Raj!

Response from the owner Replied: Thank you for the 5 star review....we think Raj is pretty great too. We appreciate your business as a valued guest!Warm Regards,Mercedes Benz of Elmbrook

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I never shopped at this dealership but received a voicemail that my Metris will be ready Friday. I called and was told they worked it out with my husband Don. Don’t have a husband Don. After being transferred around, hung up on, and told to relax because it was no big deal, I made it clear that my...

Response from the owner Replied: Sorry Mrs. GibsonWe had your information in our system from the 2010 auto show , our system shows that you made an inquiry at the auto show and this is where we got your name and number.We just recently sold a vehicle to a Mr. Gibson and an employee mistakenly combined the two names and numbers and made them one.Sorry for the inconvenience, we will delete your information Warm Regards,Mercedes Benz of Elmbrook

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I bought a benz (21' GLB 250 4MATIC) from a small dealership-- NOT a mercedes (Icon Motors) I brought it to this shop due to vibrations in the pedal (not related to car mounts or tires) and came to find out the car had a lot of unreported issues which I am now trying to resolve/possible lawsuit with...

Response from the owner Replied: Sorry to hear you purchased a Mercedes with issues but happy to know Nick Cross is helping you get them resolved. We appreciate your business and hope you are enjoying your Mercedes Benz.Warm Regards,Mercedes Benz of Elmbrook

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A Mercedes-Benz promotion says "It's either CERTIFED or it is NOT". However, I bought a "Certified Pre-Owned" GLE 400 from ElmBrook M-B but it really wasn't! The certified report says that after inspecting 165 inspection points, when required, they will perform reconditioning to M-B's exacting...

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Raj Singh is a phenomenal sales associate! Thank you very much!I love my 2018 MERCEDES BENZ C300 4MATIC! Thanks again!

Response from the owner Replied: Thank you for the 5-star review, we think Raj is pretty phenomenal too! Hope you're enjoying your C300...it's such a fun car. Thank you for your business, we appreciate you as a valued guest.Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you for the 4 star review....if there is anything we could have done better to make it 5 stars please let us know. We strive for excellence and customer satisfaction at every level of service.Warm Regards,Mercedes Benz of Elmbrook

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Made an appointment online for a Friday more than a week in advance. Drove half an hour to make an appointment after working all day only to be told, " Are you leaving your car here all weekend? My technicians are leaving for the weekend. You shouldn't have made an appointment online. There is...

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Not enough techs to get an appt within a reasonable timeframe, very disappointing for an upscale car dealership 😞

Response from the owner Replied: We have availability as soon as October 2nd and depending on what services are needed possibly sooner. If you need emergency service please contact our Service Director Dan Ferrille for assistance.

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Sunny was a great salesperson and hooked me up with a feel good trade in and purchase of a new G550. I highly recommend him taking care of you if you’re looking for an honest an knowledgeable salesperson, he’s your guy.

Response from the owner Replied: Hope you're enjoying that sweet ride of a G-Wagon! We appreciate your business as a valued guest and thank you for the shining review!Warm Regards,Mercedes Benz of Elmbrook

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The team at MB of Elmbrook really helped make this transaction and finding the right vehicle very easy. Raj was enthusiastic and professional and Cole went out of his way in finance to help make sure everything was prepared before I drove down from Minnesota. Thanks to everyone involved the new...

Response from the owner Replied: Congrats on your new Sprinter, we hope you're enjoying it and hope your driver back was a safe one. Glad to hear you had smooth experience with our sales and finance team. We appreciate your business as a valued guest and look forward to doing more business with you in the future.Thank you for your business and shining review.Warm Regards,Mercedes Benz of Elmbrook

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I love my new Benz; Omar, Jason, Shawn, and the other staff members at Mercedes Elm brook provided great professional service, with knowledge, follow up and accurate information on the vehicle I wanted. A lot of consumers panic about purchasing new vehicles because of their credit, and the cost but...

Response from the owner Replied: Congrats on your new Mercedes Benz! We are happy to hear about your wonderful experience with our sales team and we will pass along the praises to them. Thank you for your business!Warm Regards,Mercedes Benz of Elmbrook

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I had an outstanding experience purchasing my first Mercedes Benz and my salesperson Sonny is EXCELLENT!!!! The team here treats you with the utmost respect and I absolutely LOVE my vehicle.

Response from the owner Replied: We're happy to hear you had a wonderful experience with our sales person Sonny! Glad you're enjoying your new Mercedes Benz. We appreciate your business as a valued customer!Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you Kim for the 5 star rating! We strive for excellence to meet the needs of our valued guests. We appreciate your business!Warm Regards, Mercedes Benz of Elmbrook

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Thank you Mercedes Benz of Elmbrook and Raj Singh! The s-class was a great purchase! Will definitely be back.- Dr. Jamaleddin

Response from the owner Replied: You're very welcome! Hope you're enjoying that beautiful car! Thank you for the positive feedback,we appreciate your business!Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you for the 5 star rating! We appreciate your business as a valued guest!Warm Regards,Mercedes Benz of Elmbrook

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5 star dealership ,excellent level of service that the entire team provides at Elmbrook Mercedes.Raj is 5 star sales advisor and Brandon ReimerIs 5 star service advisor.

Response from the owner Replied: Thank you for your business! We are pleased that we meet your needs as we strive to go above and beyond for our valued guests. Thank you for the positive feedback,we will pass along the praises to Brandon and Raj.Warm Regards,Mercedes Benz of Elmbrook

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Purchased a C300 from Raj and his gsm Aaron. They answered all of my questions in a timely manner and made the sales process seemless and enjoyable!

Response from the owner Replied: Glad to hear you had a seamless experience with our sales team. We appreciate your business as a valued customer and will pass the praise along to Raj and Aaron. Hope you're enjoying your new car!Warm Regards,Mercedes Benz of Elmbrook

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Sunny good good friend ever. He did a great job for our new Mercedes Benz Gls 450

Response from the owner Replied: We're happy to hear you had a great experience and hope you're enjoying your Mercedes Benz GLS 450. We will pass the praise on to Sonny. Thank you for your business, we appreciate you as a valued customer.Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you for the 5-star rating! We appreciate your business!Warm Regards,Mercedes Benz of Elmbrook

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Sunny was amazing he was very attentive to what we wanted!!!! If you're looking to get into a nice quality car visit, Sunny at Mercedes Benz if Elmbrook

Response from the owner Replied: Thank you for the positive 5-star feedback! We appreciate you as a customer and hope you're enjoying your Mercedes Benz! We will pass through praise along to Sonny.Warm Regards,Mercedes Benz of Elmbrook

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Excellent attention from the beginning to the end. excellent, SUNNY is the best. We are super grateful and recommend it 100%

Response from the owner Replied: Thank you for the 5-star feedback! it was a pleasure doing business with you and we appreciate you as a customer! We will pass along the praise to Sonny.Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you! We appreciate your business!Warm Regards,Mercedes Benz of Elmbrook

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His Name IS RAJ. HE GAVE ME WHAT I NEEDED. !ATTENTION & TO FEEL VALUED.HE CALLED, HE FOLLOWED UP N WHEN I ARRIVED HE WAS WAITING. I TRULY BELIEVE HE KEPT IT REAL. THE BEST PART IS HE BELIEVED IN MY SMALL BUSINESS AND HE IS NOW SUPPORTING MY SMALL BUSINESS.THANK YOU YOUNG HANDSOME MAN FOR YOUR...

Response from the owner Replied: Thank you for the lovely feedback about your car buying experience with Raj! We appreciate you as a customer and wish you the best of luck in your business!Warm Regards,Mercedes Benz of Elmbrook

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my new Mercedes Benz 300 C had some issues the paint around the windows was peeling. Raj from the sale department and Nick from the service department were on top of it. it took a day to finish it and my car looked great. Thank you for a great Team .

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We just walk in to this place and we have Sunny come help us right away, he answered all the questions we had ( not even ten minutes talk) . The other guys just park the car at front door when we walk outside to look for the car, and there we in love right away. We can’t believe it we buy this car...

Response from the owner Replied: Thank you for your business and the positive feedback. We hope you're enjoying your new Mercedes Benz!Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you!

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My wife and I were pleased with the service of Raj and Jasen! Both were very professional yet personable.

Response from the owner Replied: Thank you for the positive feedback! We will pass it along to Raj and Jasen. We appreciate your business and value you as a customer.Warm Regards,Mercedes Benz of Elmbrook

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Worked with Sunny Handa at IA in Waukesha! Very professional and worked tiredlessly to meet our Mercedes Benz needs! We received a great offer for a classy, pristine GSL 450! Fully loaded! Thanks Sunny & looking forward to working with you in the near future!!

Response from the owner Replied: Thank you for the positive feedback, we will pass it along to Sunny. We appreciate your business and value you as a customer. We hope you are enjoying your Mercedes Benz GLS 450.Warm Regards, Mercedes Benz of Elmbrook

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Larry, the GM at this location is very helpful and professional. He is the best at what he does, and I highly recommend working with him and his team when buying a new vehicle for both personal and business uses. Would give 6 stars if google let me-Josh

Response from the owner Replied: We enjoy working with Larry too. Thank you for your business, we appreciate you as a customer.Warm Regards,Mercedes Benz of Elmbrook

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Jim Vanides, Sales Guru with Mercedes-Benz of Elmbrook was absolutely FANTASTIC to work with, 12/10 would recommend. I started the process of purchasing a used vehicle virtually last Monday, and had the sale and paperwork completed, and vehicle delivered to my driveway 5 hours away... all within 4...

Response from the owner Replied: Glad to hear you had a fast, efficient and pleasant experience with us. We appreciate your business and hope you are enjoying your new car! We will pass the positive feedback along to Jim Vanides.Warm Regards,Mercedes Benz of Elmbrook

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Raj is the man ! He made the purchasing process run exceptionally smoothly. We are absolutely ecstatic w/ the new addition to our fleet, we will be back !

Response from the owner Replied: We are so happy to hear you had a great experience and are enjoying your Mercedes Benz. Thank you for your business and positive feedback. We will pass it along to Raj.Warm Regards, Mercedes Benz of ElmbrookWarm Regards,Mercedes Benz of Elmbrook

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I continue to be amazed at the incredible level of service that the entire team provides at Elmbrook Mercedes. I’m not talking about one or two exceptional experiences. We have been dealing with their sales and service teams for about a decade and the great service has been a constant for us. We...

Response from the owner Replied: Thank you for being an amazing long time customer...we truly do appreciate your business and positive feedback. We look forward to doing business with you in the continuing years.Warm Regards,Mercedes Benz of Elmbrook

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I was in search of a car and met with Sunny. He was extremely patient, very knowledgeable about the cars, friendly and transparent. Would work with him again!

Response from the owner Replied: Thank you for the positive feedback, we will pass it along to Sunny. We appreciate your business and value you as a customer.Warm Regards,Mercedes Benz of Elmbrook

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Response from the owner Replied: Thank you for the 5 star rating!

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My sales representative Sunny showed excellent customer service skills, very attentive to mine and my sister's needs the whole time we were there, made us feel welcomed and comfortable, explained everything thoroughly, kept me updated on things that was being processed, and was a great advocate on...

Response from the owner Replied: Thank you for the positive feedback. We take pride in making the customer experience extraordinary. We will pass along the kind words to Sonny. Thank you for your business, we value you as a customer.Warm Regards, Mercedes Benz of Elmbrook

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Great service experience from start to finish Service Advisor Danyele is very knowledgeable,kind and very helpful.I was totally happy with the service.Thank you to Mercedes Benz Elmbrook Team

Response from the owner Replied: We are glad to hear about your great experience with our service department. We apologize for the sour moment with our hard working front desk. We want every experience to be a pleasant one from start to finish. It has been addressed by management and we hope your future experiences with us meet your expectations. We appreciate your business and feedback.Warm Regards,Mercedes Benz of Elmbrook

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I haven't written a review in quite some time, but had to make an exception for this dealer. I was dealing with this sales rep named "Joe" and might I say he's the most unethical, rudest, shadiest dealer sales agent I have ever dealt with my whole life. Just a little background I go thru a car every...

Response from the owner Replied: KamranWe apologize for the lack of communication & not providing services to your expectations. We take great pride in our customer service and aim to please each and every one of our customers. Your deposit is in process of a refund and we will be contacting you within the next few days. Thank you for your honest feedback and we apologize you had this experience! Warm Regards,Mercedes Benz of Elmbrook

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I haven't written a review in quite some time, but had to make an exception for this dealer. I was dealing with this sales rep named "Joe" and might I say he's the most unethical, rudest, shadiest dealer sales agent I have ever dealt with my whole life. Just a little background I go thru a car every...

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Wonderful service!

Response from the owner Replied: Thank you! Warm Regards,Mercedes Benz of Elmbrook

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I know I’m going to get screwed on the price going to a dealership for service. I don’t expect to have to wait 45 minutes after paying for my service to get my vehicle back. After 4 years coming here, I’m going to look for better options.

Response from the owner Replied: We apologize for you having to wait so long for your vehicle to be brought to you. Our hard working team in the wash bay does their best to be fast and efficient in getting your car hand washed and thoroughly vacuumed so it is clean and ready for you. Every once in a while they run into a hiccup on either locating the keys or car as we have a high volume of cars in our care through our service department. We are always working on streamlining our process to become more efficient and quicker at problem solving when hiccups do occur. We do appreciate you as a long time customer and hope you will consider continuing business with us in the future.Warm Regards, Mercedes Benz of Elmbrook

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Have no complaints about the car itself, but the crooks that work there should be ashamed of themselves. Charging way over the estimate for service. They are not supposed to charge for more than they called you and told you it would be. AND THE CORRESPONDING WRITTEN QUOTE. When the "oops'" we'll...

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Response from the owner Replied: Thank you for your business,we appreciate you as a customer!Warm Regards,Mercedes Benz of Elmbrook

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Great dealership with wonderful people. Everyone is friendly and helpful from the minute you call or walk in the door.

Response from the owner Replied: Thank you! We love our customers and appreciate your business.Warm Regards,Mercedes Benz of Elmbrook

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We stopped in to see our friend Raphael to ask him a few questions about our truck. We wanted to get a price of what it's worth. He passed us to Jasen the Sales Mgr. He passed us off to Raj the Sales Consultant. Then we looked at a few vehicles. They were a bit pricey. We then found one that was a...

Response from the owner Replied: Glad we were able to find a vehicle that met your needs and we're able to make the deal work. Thank you for your business and we appreciate you as a customer.Warm Regards,Mercedes Benz of Elmbrook

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