Friendly, competent service.

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Ivory Dabney at Mercedes of Elmbrook is a great person to work with. Everything was taken care of before my arrival at the dealership. I got my dream car at a great price. I am a repeat customer and I highly recommend this dealership and Ivory!

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This was our first purchase at Mercedes-Benz of Elmbrook. Picked up a new 2021 GLE 350 with the AMG night package. We worked with Alex. Alex had the vehicle pulled up when we got there, detailed, and spent time walking us through the vehicle and its features. Financing with Rafael was easy and quick...

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Response from the owner Replied: Hi Akhmed.First and foremost, I apologize for the experience you had at our dealership. Our role here is to provide you with the best or nothing, and I apologize we did not meet your expectations.We are sorry that the employee you called was with another guest and unable to take your call, but we are thankful that someone was able to call you right back.Your GLS-580 was delayed due to the worldwide semiconductor shortage. We thank you for your patience and we are glad that we were able to finally get it for you. Hope you are enjoying your new Mercedes-Benz.

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Picked up my new GLE350 this morning. We were working with Ivory. She greeted us with A Big smile and we felt she was excited as we were. We got the paper work started and off we went to see our new purchase. Ivory gave us time to soak in the excitement then it was back to work with the finances. I...

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Response from the owner Replied: Hi Donald!Thank you so much for your review. If there is anything we can do to make your experience here at Mercedes-Benz of Elmbrook any better, please let us know. We are here for you!

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Had a great experience and got what I wanted for my trade in and the price of the vehicle I was purchasing. Never thought I would own a Mercedes, but here I am driving a new to me SUV.

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Sent my wife to look for a gls 450 because another Mercedes dealer told us they had it. The sales rep was so rude and a terrible attitude. He also treated her in a very disrespectful manner, like we didnt belong there. Wouldnt recommend anyone to go there, very rude and unprofessional. I wouldnt be...

Response from the owner Replied: First and foremost, I apologize for the experience you had at our dealership. Our role here is to provide you with the best or nothing, and I apologize we did not meet your expectations.We would like to invite you into our dealership and make this right. We strive to deliver nothing but the best in customer service to ALL of our customers. Mercedes-Benz is built on equality and unity. We strive to provide nothing but that. If there is anything we can do to make this right, please do not hesitate to give us a call.

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Response from the owner Replied: Hi Megan!First and foremost, I apologize for the experience you had at our dealership. Our role here is to provide you with the best or nothing, and I apologize we did not meet your expectations.If there is anything we can do to make your experience here at Mercedes-Benz of Elmbrook any better, please let us know. We are here for you!

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Mercedes-Benz of Elmbrook has knowledgeable staff and outstanding customer service that make the car-buying process easy.

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Response from the owner Replied: Hi Nick!First and foremost, I apologize for the experience you had at our dealership. Our role here is to provide you with the best or nothing, and I apologize we did not meet your expectations.If there is anything we can do to make your experience here at Mercedes-Benz of Elmbrook any better, please let us know. We are here for you!

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Disappointed...I have been taking my 2016 MB Sprinter and my 2005 Sprinter before that, to MB of Elmbrook for some time. On my last visit to have regular maintenance of my transmission done, I was surprised to see they only put 6 quarts of transmission fluid in when it holds 12 quarts. When I...

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Response from the owner Replied: Hi Tracie!We are so glad that you have had a great experience with Jim Vanides. Our goal is to provide excellent customer service to you and to the rest of our customers! Please do not hesitate to contact us if you have any questions.

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This was our first time going to the dealership of elmbrook to have our car fixed. Im happy to say they did a great job. The representative that worked with us Robert was very patient and helpfull. He answered all our questions and assisted us through the process. We got our car back in a timely...

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Easy purchase, no headache, no pressure

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Best car purchasing experience hands down. Experienced, thorough, knowledgeable. Can and will recommend to anyone. Love the car!! Thanks to Jim Vanides and everyone at Mercedes-Benz of Elmbrook!!!

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Mercedes Service department

Response from the owner Replied: Gypsy,We are so sorry to see your 1 star rating for our service department. We never want people to feel this way when they leave our dealership. If you could give us a call at (262)821-5000 and ask for our management team so we can learn more about your experience. Thank you so much.

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Response from the owner Replied: Marion,Thank you for the 5-star rating! It means a lot to us o hear our guests feel this way. Hope to see you soon.

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I recently moved to this area from Florida and went to this service center for changing car battery few months ago. I really liked the service . So I decided to select this center for my regular 10,000 mile service. Robert Bertnick was great- he even helped me with a loaner car first thing in the...

Response from the owner Replied: Mr.Rajashekharan,Thank you for bringing this to our attention. While we are happy you had a great experience with Robert in service, we are sorry for how your vehicle has been returned to you. This is not the Mercedes Benz of Elmbrook way. I'm happy to hear that Robert reached out to you this morning for us to detail your GLA250 to help rectify this. Please reach out to us in the future for any more concerns or questions.

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Response from the owner Replied: Jonas,Thank you for your high star rating. It means a lot to us to see our guests enjoy themselves. We hope to see you soon!

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It was a wonderful experience! Sarah G was wonderful and the same for Jason! We will be buying our next vehicles here!!!

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The staff here was a pleasure to deal with. Adriatik and Rafael could not have been nicer or more helpful. They both are very personable and are not the high pressure type. If you are in the market for a Mercedes, go see these guys. After seeing my husband's new vehicle I became jealous, and I have...

Response from the owner Replied: Maggie,Thank you so much for telling us about your great experience with Adriatik and Rafael! We are thrilled to hear about your great experience. Maggie, we'd be more than happy to help you get into a new car also! Thank you again!

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Adriatik Azizi was amazing to work with. Great dealership.

Response from the owner Replied: Mark,We are happy to hear you enjoyed working with Adriatik and our dealership! Please reach out if we can be of service again in the future! Thank you and take care!

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Response from the owner Replied: Nancy,Thank you for the high star rating. We'd love to hear more about your experience next time you visit! Thank you!

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Great communication from the service department. Danyele kept me informed throughout the process and the vehicle is running great!!

Response from the owner Replied: DezaRae,Thank you so much for the review about our Service Department and Danyele! We want everyone to feel as informed when they leave! Thank you again for the kind words!

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Response from the owner Replied: Lashenna,Thank you for the 5 star review! We'd love to hear more about your experience next time you come to visit. Thank you again and take care.

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Infinity and lexus were my previous two cars.lexus buying experience? When it came time to sign the deal they tried to squeeze another $500 out of me.lnfinity was worse.My sales man was great.Then the sales manager came out,and tried to take over. Why? Oh boy what a big shot.Mersedies of waukesha...

Response from the owner Replied: Thomas,We are thrilled to hear you had a great experience with Idriz and our Finance Manager! Please let us know if we can be of anymore assistance in the future. Thank you again.

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Response from the owner Replied: Jessica,Thank you for the 5 star review! Was there anything about your visit that stood out the most? Thank you again and please come back with any questions!

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When we had an issue with our Mercedes, the Service Manager, Matt, was very attentive. He provided the personal touch up to and including arranging to have me picked up and dropped off. Outstanding service!

Response from the owner Replied: Fiorella,Thank you for the 5 star review! Was there anything about your visit that stood out the most? Please let us know if we can assist you in any other ways. Thank you again for the review!

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no haggling over vehiclesalesman was efficient, competent, and polite. was able to find a better vehicle than the one we originally looked at which was a better choice.all 4 vehicles were clean, nicely detailed, and show room-quality. very easy process- highly recommend Jim Vanides for the sale

Response from the owner Replied: Paul,Thank you for the great review about Jim! We are thrilled he was able to assist you during your visit. Please reach out with any questions you may have to Jim. Thank you again!

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Car sales person was great to work with, unfortunately we could not make a deal. This is do to the car dealerships unwillingness to meet or exceed another dealerships price. I recommend driving to IL. Well worth it.

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Car sales person was great to work with, unfortunately we could not make a deal. This is do to the car dealerships unwillingness to meet or exceed another dealerships price. I recommend driving to IL. Well worth it.

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no haggling over vehiclesalesman was efficient, competent, and polite. was able to find a better vehicle than the one we originally looked at which was a better choice.all 4 vehicles were clean, nicely detailed, and show room-quality. very easy process- highly recommend Jim Vanides for the sale

Response from the owner Replied: Paul,Thank you for the great review about Jim! We are thrilled he was able to assist you during your visit. Please reach out with any questions you may have to Jim. Thank you again!

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When we had an issue with our Mercedes, the Service Manager, Matt, was very attentive. He provided the personal touch up to and including arranging to have me picked up and dropped off. Outstanding service!

Response from the owner Replied: Fiorella,Thank you for the 5 star review! Was there anything about your visit that stood out the most? Please let us know if we can assist you in any other ways. Thank you again for the review!

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Had some tech questions on my GLA.. I met with this EXTREMELY nice lady named Sarah.. she showed me a few vehicles too that Im considering when my lease is up next year. If youre looking for a new Benz see Sarah! Her customer service skills are sublime! The experience even though I did not buy a car...

Response from the owner Replied: Keith,Thank you so much for the great review about Sarah. We are so happy she was able to assist you with your GLA. Please reach out when you are ready for the next lease or anymore questions! Thank you again for the review. Take care!

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Took our 2021 Airstream Atlas in for check engine light issue. Scott Balistrieri was our service advisor. Was a great experience! Scott got us right in and carefully explained the issues. It was fully resolved and we were back on the road that afternoon! Thank you MB Elmbrook and Scott!!

Response from the owner Replied: Thank you John for the great review about Scott and our Service Department! We are so happy we were able to get you back on the road fast. Please reach out for anymore questions or concerns. Thank you again.

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Took our 2021 Airstream Atlas in for check engine light issue. Scott Balistrieri was our service advisor. Was a great experience! Scott got us right in and carefully explained the issues. It was fully resolved and we were back on the road that afternoon! Thank you MB Elmbrook and Scott!!

Response from the owner Replied: Thank you John for the great review about Scott and our Service Department! We are so happy we were able to get you back on the road fast. Please reach out for anymore questions or concerns. Thank you again.

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Make sure you see Ivory next time you're shopping for your new Mercedes

Response from the owner Replied: Randall,Thank you so much for the great review about Ivory! Please stop by with any questions you may have! Thanks again!

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Called the parts dept on 03-02-21 got a busy signal 2 times then when I reached the parts dept they transffered me over to the service dept because they didn't know what part I needed the service dept never picked up the phone no stars on this one

Response from the owner Replied: Hello Big E, Thank you for the honest review of your last experience with us. We are so sorry we were unable to assist you. If you could give us a call at (262)821-5000 and ask for Dennis in parts, We'd love to discuss this experience and help you with your part question. Thank you again for taking the time to leave this review.

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Very good dealer. No pressure. Had all the records on the used Mercedes we bought. Ivory Dabney was our sales person and she was fantastic to work with. Highly recommend!

Response from the owner Replied: Greg,Thank you so much for the kind words about Ivory. We hope you continue to love your Mercedes! Please reach out to Ivory with any more questions you may have. Thank you again for your review!

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Called the parts dept on 03-02-21 got a busy signal 2 times then when I reached the parts dept they transffered me over to the service dept because they didn't know what part I needed the service dept never picked up the phone no stars on this one

Response from the owner Replied: Hello Big E, Thank you for the honest review of your last experience with us. We are so sorry we were unable to assist you. If you could give us a call at (262)821-5000 and ask for Dennis in parts, We'd love to discuss this experience and help you with your part question. Thank you again for taking the time to leave this review.

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Make sure you see Ivory next time you're shopping for your new Mercedes

Response from the owner Replied: Randall,Thank you so much for the great review about Ivory! Please stop by with any questions you may have! Thanks again!

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I had an extremely wonderful time purchasing my first Mercedes thanks to Sarah!! I never thought buying a car could be so enjoyable!! She made the process very smooth and was able to apply an answer for any question that I had through the process no matter what time I called! She was very attentive...

Response from the owner Replied: Nathan,Thank you so much for the great reviews about Sarah and Cassie! Please reach out to Sarah with any more questions you may have! Thank you again for the review! Enjoy!

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I actually had fun buying my Mercedes from Jim Vanides at Mercedes-Benz of Elmbrook! Jim kept in touch with me for weeks as he looked for the right car. When a special one came in on trade, he called me immediately. I went to see it and bought it straightaway-- today! I trust this second Mercedes of...

Response from the owner Replied: Marie,Thank you so much for the review about Jim and our dealership! We are so happy You continue to love the Mercedes brand and found the right one! Please reach out to Jim with anymore questions you may have. Thank you again.

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Very good dealer. No pressure. Had all the records on the used Mercedes we bought. Ivory Dabney was our sales person and she was fantastic to work with. Highly recommend!

Response from the owner Replied: Greg,Thank you so much for the kind words about Ivory. We hope you continue to love your Mercedes! Please reach out to Ivory with any more questions you may have. Thank you again for your review!

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Great experience here. No snobbishness, no games, just real people selling great cars. Nice dealership and a very enjoyable experience. Got a good deal on a fantastic SUV! I highly recommend this dealership to anyone who is looking not only for a nice car but also for a nice and pleasant Customer...

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Extremely helpful and Professional!

Response from the owner Replied: Enrique,Thank you so much for the great review of our dealership! We can't wait to help you again in the future! Thanks again, Take care!

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Best service Ive had when it comes to buying a new vehicle. I recommend anyone that is looking to stop in and thinking about buying a vehicle from this location to request Idriz Idrizi. He was very professional and has a welcoming attitude. He is straight forward and will help you with getting great...

Response from the owner Replied: Cherrelle,Thank you so much for the great review about Idriz! We want all of our guest to feel this way! If there is anything else we can do, please reach out to Idriz. Thank you again.

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Beautiful selection of new and used cars. Non pushy sales associates.

Response from the owner Replied: Mark,Thank you so much for the kind words about our dealership! We are happy you found our associates helpful. We can't wait to see your vehicle when it comes in! Thank you again!

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NEVER UNDER ANY CIRCUMSTANCES EVER TAKE YOUR MERCEDES HERE FOR SERVICE. They will ruin your car and suck you dry in service charges. Each time I brought my C63 here it came back with a new issue. Horrible service. Save yourself the money and headache. Terrible, terrible establishment.

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I had an extremely wonderful time purchasing my first Mercedes thanks to Sarah!! I never thought buying a car could be so enjoyable!! She made the process very smooth and was able to apply an answer for any question that I had through the process no matter what time I called! She was very attentive...

Response from the owner Replied: Nathan,Thank you so much for the great reviews about Sarah and Cassie! Please reach out to Sarah with any more questions you may have! Thank you again for the review! Enjoy!

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I actually had fun buying my Mercedes from Jim Vanides at Mercedes-Benz of Elmbrook! Jim kept in touch with me for weeks as he looked for the right car. When a special one came in on trade, he called me immediately. I went to see it and bought it straightaway-- today! I trust this second Mercedes of...

Response from the owner Replied: Marie,Thank you so much for the review about Jim and our dealership! We are so happy You continue to love the Mercedes brand and found the right one! Please reach out to Jim with anymore questions you may have. Thank you again.

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Great service! Jeff M worked hard to get the numbers where I needed them for a commercial vehicle purchase and made the process really easy! I would receommend Mercedes Benz of Elmbrook to anyone purchasing a commercial vehicle for their business!

Response from the owner Replied: Barry,Thank you for taking the time to leave a great review about your experience with Jeff M. We are so happy to hear this was a smooth and easy process! Please let us know if there is anything else we can do in the future to assist you. Thank you again.

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Excellent price, service and experience. I would recommend Jeff Friess and the dealership without reservation.

Response from the owner Replied: Hi Richard,Thank you so much for the kind words about your recent experience with Jeff! Please reach out to Jeff with any questions you may have. Congratulations and Thank you again!

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NEVER UNDER ANY CIRCUMSTANCES EVER TAKE YOUR MERCEDES HERE FOR SERVICE. They will ruin your car and suck you dry in service charges. Each time I brought my C63 here it came back with a new issue. Horrible service. Save yourself the money and headache. Terrible, terrible establishment.

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NEVER UNDER ANY CIRCUMSTANCES EVER TAKE YOUR MERCEDES HERE FOR SERVICE. They will ruin your car and suck you dry in service charges. Each time I brought my C63 here it came back with a new issue. Horrible service. Save yourself the money and headache. Terrible, terrible establishment.

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Beautiful selection of new and used cars. Non pushy sales associates.

Response from the owner Replied: Mark,Thank you so much for the kind words about our dealership! We are happy you found our associates helpful. We can't wait to see your vehicle when it comes in! Thank you again!

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Dec 22nd was the day that my brother and myself walked into Elmbrook Mercedes. After discussing earlier about me getting an SUV , this is where we ended up. From the time we walked through the door, until the day I drove my vehicle, GLC 300 Coupe off the lot Dec 26th. Adriatik Azizi was...

Response from the owner Replied: Latanya,Thank you so much for the great review about Adriatik and Cassandra! We are so happy to hear we gave you a true Mercedes-Benz experience. We hope you love your GLC300 for many years to come! Please feel free to reach out to Adriatik about any more questions you may have about your vehicle in the future! Thank you again.

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Best service Ive had when it comes to buying a new vehicle. I recommend anyone that is looking to stop in and thinking about buying a vehicle from this location to request Idriz Idrizi. He was very professional and has a welcoming attitude. He is straight forward and will help you with getting great...

Response from the owner Replied: Cherrelle,Thank you so much for the great review about Idriz! We want all of our guest to feel this way! If there is anything else we can do, please reach out to Idriz. Thank you again.

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Excellent price, service and experience. I would recommend Jeff Friess and the dealership without reservation.

Response from the owner Replied: Hi Richard,Thank you so much for the kind words about your recent experience with Jeff! Please reach out to Jeff with any questions you may have. Congratulations and Thank you again!

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Extremely helpful and Professional!

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Great service! Jeff M worked hard to get the numbers where I needed them for a commercial vehicle purchase and made the process really easy! I would receommend Mercedes Benz of Elmbrook to anyone purchasing a commercial vehicle for their business!

Response from the owner Replied: Barry,Thank you for taking the time to leave a great review about your experience with Jeff M. We are so happy to hear this was a smooth and easy process! Please let us know if there is anything else we can do in the future to assist you. Thank you again.

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Very clean environment and great people. The sales person Adriatik Azizi went above an beyond to provide me with truly exceptional service. He answered all my questions, and helped me to get a good car.

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Fantastic dealership from the selection of vehicles to the service!! And always the best deals in town!Highly recommend Mercedes-Benz of Elmbrook!!

Response from the owner Replied: Bezhad, Thank you for the great review! We love hearing our guest feel this way! If there is anything else we can do for you please give us a call at (262)821-500. Thank you again.

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Dec 22nd was the day that my brother and myself walked into Elmbrook Mercedes. After discussing earlier about me getting an SUV , this is where we ended up. From the time we walked through the door, until the day I drove my vehicle, GLC 300 Coupe off the lot Dec 26th. Adriatik Azizi was...

Response from the owner Replied: Latanya,Thank you so much for the great review about Adriatik and Cassandra! We are so happy to hear we gave you a true Mercedes-Benz experience. We hope you love your GLC300 for many years to come! Please feel free to reach out to Adriatik about any more questions you may have about your vehicle in the future! Thank you again.

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Very clean environment and great people. The sales person Adriatik Azizi went above an beyond to provide me with truly exceptional service. He answered all my questions, and helped me to get a good car.

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Very clean environment and great people. The sales person Adriatik Azizi went above an beyond to provide me with truly exceptional service. He answered all my questions, and helped me to get a good car.

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Jim Vanides and the team at Mercedes in Waukesha are the best and I would't go anywhere else to purchase a vehicle. I have purchased 3 vehicles and each time the service has been stellar. Team is customer focused, knows their product and always has the customer's best interest in mind. Definitely...

Response from the owner Replied: Sonya,Congratulations on your new vehicle! Thank you so much for the kind words about Jim and the team at Mercedes Benz of Elmbrook! We work hard to make sure everyone gets a great experience like this! Please reach out if there is anything else we can do for you!

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Fantastic dealership from the selection of vehicles to the service!! And always the best deals in town!Highly recommend Mercedes-Benz of Elmbrook!!

Response from the owner Replied: Bezhad, Thank you for the great review! We love hearing our guest feel this way! If there is anything else we can do for you please give us a call at (262)821-500. Thank you again.

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Sales Consultant, Jim Vanides, was excellent in helping me purchase a Mercedes. He was very meticulous explaing details and helped me get comfortable with the technology of the car. Overall, a great experience and excellent service.

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