I don't think this place should be representing Mercedes-Benz at all.On Monday, June-19, I went to use a service at this location for topping the engine oil on my car.After the service, I drove out of the building there were a lot of smoke came out of the hood of the car!This situation never...
Response from the owner Replied: Well, Ms. Richardson, you're right, it looks like we did spill some oil when we topped up your oil. And we do need to do a better job answering your calls. Not that it excuses the sloppiness, but please give us a few points for the fact that you stopped in without an appointment and were not charged for the oil.When you did come back, we cordially cleaned up the excess oil and, of course, apologized. We also pointed out the concern that your Mercedes was so low on oil when you first came in that there could be something more serious going on. We offered to have you stop back in a week (this coming Thursday) so that we may check the oil again in case something may be going on. Again, we offered to do this at no charge.We have been trying to be accomodating.