DealerRater Review
- May 15, 2019
Left by DAMION CLARK
I was visiting Hilo from Kona today and had a lengthy meeting scheduled in Hilo. I called this the service department this morning and was able to schedule a much needed oil change for an hour from now (same day - Wow)! Free shuttle service returned me to my meeting location. The dealership did a...
Big Island Honda Hilo Replied: Hi Damion, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind regards, Vincent Owings General Manager
Edmunds.com - Service Review
- May 14, 2019
Left by Ets
Exceptional/amazing customer service by Keoni and other service staff. Being a new Honda car owner, i was so impressed n thankful that they did deliver my car to home after servce dept installed my rear beeper and I couldnt pick car up as I had a hosp. appt. ... so very thankful!
DealerRater Review
- April 05, 2019
Left by Canfel odasco
Excellent customer service with Dean..... Will really advice on what to do and will advice on ehat is suppose to do for ... Best in customer service always including the shuttle service. We do not need to wait a longer time
Big Island Honda Hilo Replied: Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind regards, Vincent Owings General Manager
Google Review
- March 30, 2019
Left by Harry Stewart
Easy to work with.
Response from the owner Replied: Hello Harry,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Big Island Honda Hilo Management
Edmunds.com - Service Review
- March 27, 2019
Left by Hiloparr
Scheduled us right away. Friendly and helpful start to finish.
Google Review
- March 26, 2019
Left by John brandeberry
Good service for your Honda. Friendly.
Response from the owner Replied: Hello John,Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority and truly value you as a guest. Your thoughtful insight will allow us the opportunity to continually improve our guest experience. Please call me at 949-718-6532.Warm regards,Big Island Honda Hilo Management
Edmunds.com - Service Review
- March 25, 2019
Left by Aulii0076
Great service and friendly people!!
Yelp Review
- March 20, 2019
Left by Maile N.
Mahalo nui loa for a quick and easy experience! The salesperson Romeo knew exactly what kind of transaction we were looking for. In and out in less than 2 hours and within $500 of what we wanted to pay! Mahalo nui Romeo.
Reviews H. Replied: Hello Maile,We appreciate you taking the time to share your feedback on your recent sales visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a timely and pleasant experience finding the perfect vehicle with the help of Romeo. Your recommendations are truly a gift. Congratulations on your purchase!Kind regards,Big Island Honda-Hilo Management
Yelp Review
- March 12, 2019
Left by Cal M.
Steve Romeo got me the car I wanted professional salesman made my experience in buying a new car easy thank you Steve and Big Island Honda Hilo.Excellent service
Reviews H. Replied: Hello Cal,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Steve. Your recommendations are truly a gift. Congratulations on your purchase! Best,Vincent OwingsGeneral Manager
DealerRater Review
- March 05, 2019
Left by Cluiscalvo
Explained very thoroughly and made sure all questions were answered. Everything was clear. Everyone was friendly and did not ignore me. Great customer service and I highly recommend them.
DealerRater Review
- March 04, 2019
Left by KYamada
I went in for a factory recall.. but, Dean and Garrett went out of their way to assist me with adjusting my license plates. We felt welcomed and comfortable from the moment we were greeted. From scheduling to onsite service - top notch service. Thank you
Google Review
- March 01, 2019
Left by Akeera Czarnecki
Response from the owner Replied: Hello Akeera, Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best, Vincent OwingsGeneral Manager
Cars.com Review
- March 01, 2019
Left by Leimaker
As a widow I was dreading the car buying process. Steve made the buying experience painless. He was very patient with my indecision and I never felt pressured. Steve also got me a great deal on my new Honda HR-V LX.
Yelp Review
- March 01, 2019
Left by Bj M.
As a widow I was dreading the car buying process. However, Steve at Big Island Honda made this buying experience totally stress free. There was no pressure and he got me the car that I wanted at a great price. Steve was very patient and helpful while I struggled with making my decision. Having...
Reviews H. Replied: Aloha,We would first just love to start out by saying thank you for leaving us such a raving review. We strive to always provide the absolute best for our new and loyal member's weather it is a client coming in for a sales appointment or even a service visit. We want to make you feel as if you are a part of our family and that we are here to listen to any questions, concerns, and wants that you may have. We're extremely pleased to hear that Steve was able to make your buying experience a 5 star visit. Congratulations on your new car! Of course if any questions or concerns arise please feel free to reach out to us at your earliest convenience.Mahalo,Vincent OwingsGeneral Manager
DealerRater Review
- February 20, 2019
Left by jikemori
Staff solved the problem immediately. Very personable and patient in helping me with the instrument panel. First problem, a few days before was button falling off the gear shift. Then, they helped me with the icon on the instrument panel.
Edmunds.com - Service Review
- February 19, 2019
Left by Kyra
Its wonderful (& amazing) getting service appointments within a reasonable time. Dean Itagaki, my service advisor, gets a 5-star review for his exceptional customer service and the gentleman who performed the service work (I couldnt find his name on the invoice) gets kudos as well. Another pleasant...
Google Review
- February 19, 2019
Left by Carrie Aguiar
Response from the owner Replied: Hello Carrie Aguiar We would first like to just say how thankful we are for you 5 star review. We are happy to know that we could make your visit with us a memorable one from beginning to end. We look forward to making each and every future visit just as excellent for you. Of course if you have any questions or concerns please do not hesitate to reach out to us at your earliest convenience. Thank You,Vincent OwingsGeneral Manager
Cars.com Review
- February 16, 2019
Left by Dmmgkl
Great customer service and communication. Did a wonderful job servicing our car. Easy to set up service times and pick ups or drop offs. We definitely recommend buying a car from Big Island Honda!
DealerRater Review
- February 12, 2019
Left by Aunty J
Very nice employees. Waiting room was comfortable and had free water and coffee. You can charge your devices and the bathroom was clean. I will definitely return.
DealerRater Review
- February 05, 2019
Left by Crv guy
Upon arriving at the service department area I was quickly met by Dean, who quickly walked me through the arrangements for getting my CRV serviced and thoroughly inspected. I was impressed by his eagerness to make me feel comfortable and confident in their service. Everything went smooth and I was...
Yelp Review
- February 04, 2019
Left by Michael B.
Great Experience. Leased 2018 HRV. Keoni did a great job in assisting us, he did well in explaining the differences in the cars we were looking at. Never leased a car before and Donovan took the time to explain everything. Very satisfied with our experience and did not feel pressured to close the deal.
Reviews H. Replied: Hello Michael,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Keoni. Your recommendations are truly a gift. Congratulations on your purchase! Best,Vincent OwingsGeneral Manager
DealerRater Review
- February 01, 2019
Left by Cindygirl
Donovan and his staff made it so easy to Lease our new Honda CRV, it was quick and they were so helpful to work with. Marc was helpful in showing us all the details of our new ride! Definitely will buy another Honda from you all again. Thank you Big Island Honda Hilo!
Google Review
- January 31, 2019
Left by Werner Zindric
Response from the owner Replied: Hello Werner, Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best, Vincent OwingsGeneral Manager
Google Review
- January 30, 2019
Left by M Chun
Just bought a highly recommended and Consumer Reports ranked CR-V EX fr Sales Rep Nelson and Manager Donovan. (Ask for them!) I felt very comfortable w their professional attitude, friendlinest, expertise and helpfulness. I am a gal kupuna and for me what cinched the deal was their excellent...
Response from the owner Replied: Hello M,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Nelson, and Donovan. Your recommendations are truly a gift. Congratulations on your purchase! Best,Vincent OwingsGeneral Manager
DealerRater Review
- January 29, 2019
Left by Kaiden808
Big Island Honda Hilo made me feel comfortable right from the start. Marc helped me out and we looked at two cars that I was interested in. We broke things down about the two cars to see what would be best for me. I drove of the lot with a 2018 Honda Civic that same day. Thank you to Marc and the...
Google Review
- January 28, 2019
Left by Miexia Ahloy
Keoni was amazing! Best sales team in Hawaii bar none!
Response from the owner Replied: Hello Miexia, Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Keoni. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Google Review
- January 22, 2019
Left by BJ Moodie
Response from the owner Replied: Hello BJ, Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
Edmunds.com - Service Review
- January 18, 2019
Left by KM
Friendly service with a generous serving of aloha.
Google Review
- January 09, 2019
Left by Epic Hawaii 3 Morton
Spent time to help and no pressure in purchasing
Response from the owner Replied: Aloha,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- January 09, 2019
Left by Hawaii Island Art Parties
Very timely and thorough service fora dealership
Response from the owner Replied: Hello,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
DealerRater Review
- December 22, 2018
Left by Bross
From the very beginning, both salesmen Marc, Dean and Cameron were very helpful, patient and informative in a way that was not pushy at all. They answered all our questions about the 2018 Honda Civic that we decided to purchase and made every attempt to make my wife, son, and I feel comfortable and...
Google Review
- December 20, 2018
Left by Barbara Herras
Lori gave us outstanding service! Fix recall and RR shock that I was unaware of and fixed both that needed to replaced @ no charge. Excellent customer service!!
Response from the owner Replied: Hello Barbara, Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Lori. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent OwingsGeneral Manager
DealerRater Review
- December 20, 2018
Left by msshelagh
Very happy with the service I received through Honda's service department. I wasn't able to book my service with my usual service advisor but Glen did a fantastic job of taking care of me and my car.
DealerRater Review
- December 19, 2018
Left by Duke808
We recently bought our Honda CRV (3months) and was sent an email to remind us of our 1st service appt. I called and informed them that my husband had a dentist appt at 3pm and I was told the service would be no longer than 1 hour (service appt was scheduled for 1pm) and they were true to their...
CYNTHIA gives 4.0 star review at Big Island Honda - Hilo
- December 19, 2018
Left by Cynthia K.
Everything went well except that I've only had the car for 4 months and already I have red and yellow markers. This I don't understand. My vehicle passed inspection (as I was told by our salesman, Mark). I was told because of air quality and the area where I drive could have contributed by the...
Google Review
- December 14, 2018
Left by James G
Dean is the best! I would buy a car from him over and over
Response from the owner Replied: Hello James,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time.Thank youKorey PulluaimGeneral Manager
DealerRater Review
- November 28, 2018
Left by yaps40
For over 28 years, my go to "friend" at Big Island Honda was (the late) John Rodrigues Sr. He sold me my first Honda and effected two subsequent leases with me. With my current lease ending soon, I knew no one in sales. Julie (lease advisor) referred me to Donovan. Although he was off, Donovan dove...
Google Review
- November 16, 2018
Left by Lauren Butcher
Love Big Island Honda Hilo. Great service and helpful staff. All around a good experience.
Response from the owner Replied: Aloha Lauren,Thank you for choosing Big Island Honda Hilo. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. We look forward to making any and each future visit just as great for you! Of course if you have any questions or need any assistance please feel free to reach out to us at your earliest convenience.Mahalo,Vincent OwingsGeneral Manager
Google Review
- November 14, 2018
Left by Anthony Garcia Sr
Response from the owner Replied: Hello Anthony,Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.BestVincent OwingsGeneral Manager
Google Review
- November 07, 2018
Left by Roddy Sueoka
Response from the owner Replied: Hello Roddy,Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.BestVincent OwingsGeneral Manager
Google Review
- November 04, 2018
Left by james randall
Glen is very conscientious and helpful. My thanks to Glen. and Honda Motors.
Response from the owner Replied: Hello James,Thank you for choosing Big Island Honda Hilo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Vincent Owings, General Manager
DealerRater Review
- October 26, 2018
Left by SCFan88
Good friendly service from the service person and the shuttle driver. Loved the ability to review my invoice and pay electronically before I got back.
Google Review
- October 18, 2018
Left by James G
Response from the owner Replied: Hello James,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time.Thank youKorey PulluaimGeneral Manager
Abbie gives 4.5 star review at Big Island Honda - Hilo
- October 15, 2018
Left by Abbie G.
Google Review
- October 02, 2018
Left by Bruce Leonard
Response from the owner Replied: Hello Bruce,Thank you for the positive review. I would love to take the time to speak with you briefly about your visit to make sure your next one is even better than the last!Sincerely,Tamara LeForbes949 718-6426Fletcher Jones Management
Google Review
- October 02, 2018
Left by Claudia Hill
Best ace in town.
Response from the owner Replied: Hello Claudia,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time.Thank youKorey PulluaimGeneral Manager
DealerRater Review
- October 02, 2018
Left by Goldfish
Excellent service and they even wash your car. Treated with respect and courtesy. Offered free coffee tea or water. Tv to watch in customer lounge.
Google Review
- October 01, 2018
Left by Dean Itagaki
Response from the owner Replied: Hello Dean ,We are so pleased to see your 5 star review for us, we look forward to making each future visit just as great if not better. If you have any questions or need any assistance please feel free to give us a call back at any time.Thank youKorey PulluaimGeneral Manager
DealerRater Review
- October 01, 2018
Left by mazukea
I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always able to answer my questions and if he didnt know the answer he knew who to talk to find out the answer. Ive had three failed attempts over the years at...
Google Review
- September 30, 2018
Nice and Simple
Response from the owner Replied: Aloha Tiana,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- September 24, 2018
Left by cperry808
They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to make / reschedule my appointment with their online system.
Yelp Review
- September 13, 2018
Left by Archie G.
Great customer service! They can shuttle if you have to leave your car and will notify by email when ready with the invoice!
Reviews H. Replied: Hi Archie,Thank you for the great review! I noticed we fell short in earning a five star review and would loveto gain your insight as to areas we may improve to earn a perfect review.When time permits, please contact me directly at 949-718-6532.I look forward to speaking with you.Best,Kimberlee CamargoFletcher Jones Management
Google Review
- September 07, 2018
Left by Tiana Wai
Nice and Simple
Response from the owner Replied: Aloha Tiana,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- August 20, 2018
Left by Shelagh Arruda
Response from the owner Replied: Aloha Shelagh,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- August 18, 2018
Left by Annalisa Ching
The staff is sociable and does quick but efficient work. They always make me feel like Im taken care of, and my car has been running well for the past year since I started going here!
Response from the owner Replied: Aloha Annalisa, Thank you for sharing your service feedback with us! I am pleased to hear that our team has been great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
DealerRater Review
- August 11, 2018
Left by squirrel
From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner the service was performed. Top notch service.
Google Review
- August 09, 2018
Left by Jonathan James
Helpful, professional. ;)
Response from the owner Replied: Aloha Jonathan, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! - Mahalo, Korey Pulluaim General Manager
Google Review
- August 04, 2018
Left by RBX3
Response from the owner Replied: Aloha Ranchell, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
Yelp Review
- July 31, 2018
Left by James P.
I had a great car buying experience today with Keoni at Hilo Honda. He listened, advocated, then helped me make a solid decision on the right amount of vehicle for me based on my own admittedly arbitrary list of priorities that made absolutely no sense lol. The whole team there at Hilo Honda is...
Reviews H. Replied: Aloha James, Congratulations on your new Honda! I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased Keoni made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help. Mahalo, Korey Pulluaim General Manager
Google Review
- July 28, 2018
Left by Ranchell Berinobis
Response from the owner Replied: Aloha Ranchell, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! Mahalo, Korey Pulluaim General Manager
Google Review
- July 25, 2018
Left by Claudia E. Hill
Response from the owner Replied: Aloha Claudia, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering! - Mahalo, Korey Pulluaim General Manager
DealerRater Review
- July 21, 2018
Left by jhyp89
The Service for my car was performed professionally. Vhin did a great job and made sure my car maintenance is up to date and informed me what I need. thank you again
DealerRater Review
- July 21, 2018
Left by jhyp89
Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look around, Dean Itagaki has done it again. he was able to help me get my dream car that I've been dreaming off. He went above and beyond to help me. I've...
Cars.com Review
- July 21, 2018
Left by Jay
Honda Hilo Has done it again. thank you for the quick service and friendly staff. Service Advisor Vhin did a great job. I will definitely go back again. Thank you so much.
Google Review
- July 10, 2018
Left by Heather Henning
The service department here is the best on island!
Response from the owner Replied: Aloha Heather,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- June 30, 2018
Staff super friendly and courteous!Completed my vehicle on time.I love Big Island Hondas Staff!
Response from the owner Replied: Aloha Jason, Thank you for the wonderful comments and 5 star rating!Mahalo,Adam KooBusiness Development Manager(808)592-3923
KRISTA gives 4.0 star review at Big Island Honda - Hilo
- June 29, 2018
Left by Krista O.
I was able to schedule an oil change the same day as calling, however apparently the mechanics were behind on cars so it took 6 hours for my car to be done. I think if the mechanics days are already booked full they should not be scheduling new appointments that day. Other than that, Vinhs customer...
Google Review
- June 28, 2018
Left by Amy Kanemoto
Sebastian Raymond was very helpful in assisting us in our decision on purchasing the CR-V. Had done some research prior to going to the dealership, so he was aware of the features I was looking for. The test drive was great! Also, when we decided to purchase or rather lease the car, he figured...
Response from the owner Replied: Hi Amy,I'm thrilled that you are enjoying your new CR-V. Although we appreciate your feedback we always strive for a perfect 5 star review and it looks that we have fallen a little short.When time permits please give me a call at (808)592-5139 to further discuss. We appreciate your feedback and we welcome you to the Fletcher Jones family. Kind Regards,Ashley Richie Ashley Richie | Guest Experience AdvisorFletcher Jones Management WestDirect (808)592-5139Arichie@fletcherjones.com
HEATHER gives 4.0 star review at Big Island Honda - Hilo
- June 28, 2018
Left by Heather S.
Everything was great except for the miscommunication about the shuttle returning to pick me up.
Google Review
- June 25, 2018
Left by Chrisandra Javar
Ever since I purchased my2016 Nissan from Big Island Honda Hilo, Michael Neal stayed in contact with me and called at least once a month. He called to check on how I was doing and I remembered I had to bring my car into service. He managed to set my appointment up and when I brought my car in...
Response from the owner Replied: Aloha Crisandra,Thank you for leaving us your detailed feedback! I am pleased to hear Michael was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- June 21, 2018
Left by ctdakine
The service on both cars were performed professionally and in an expedient manner. The team was very friendly and professional. They answered every questions I asked.
DealerRater Review
- June 18, 2018
Left by kodylei
My Service Advisor, Glen, was very friendly and professional. I couldn't remember when I last rotated my tires. When I called Glen, he immediately remembered that I had my tires rotated at my last service appointment and was able to tell me the exact date of my last visit. He helped me set up a...
Google Review
- June 17, 2018
Left by chdel bilsdhi
Great service,was quick to solve the problem,did not make appointment just went in the afternoon.
Response from the owner Replied: Aloha Chdel,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!MahaloKorey PulluaimGeneral Manager
Jessica gives 4.0 star review at Big Island Honda - Hilo
- June 16, 2018
Left by Jessica L.
i brought my accord in to have the airbag module changed due to the recall and the airbag light came back on. the technician who serviced my vehicle didnt properly reinstall the dash upon completing the recall job
Google Review
- June 15, 2018
Left by Lea
Nelson and Cameron made the process of vuying my car utterly painless and stress-free
Response from the owner Replied: Aloha Lea,Thank you for leaving your feedback! I am pleased to hear that Nelson and Cameron were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- June 15, 2018
Left by Bevy754
We had our Honda Ridgeline in for a routine service. Not only are the service reps professional and courteous, they dropped us off and picked us up in downtown Hilo, so that we could do some shopping rather than wait at the dealership. Super friendly folks!
DealerRater Review
- June 15, 2018
Left by happyinhilo
Clint was excellent and prepared me for the worst case scenario. He planned ahead - getting a loaner ready, just in case. It turned out I just needed a battery replaced and was able to get my car back the same day.
DealerRater Review
- June 15, 2018
Left by Hapukou
Great service Always prompt and making everything comfortable and easy. Waiting are is clean ,roomy, comfortable. Everyone I run into is always asking if I was ok or needed help. Great staff
Google Review
- June 15, 2018
Left by Darleen Jardine
Response from the owner Replied: Aloha Darleen,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Google Review
- June 15, 2018
Left by Jarrett Tavares
Response from the owner Replied: Aloha Jarrett,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating. Please dont hesitate to reach out if you have any further questions. We are happy to help!Mahalo,Korey PulluaimGeneral Manager
Janett gives 4.0 star review at Big Island Honda - Hilo
- June 14, 2018
Left by Janett A.
It wasnt it bad experience I would say the team the was great as ever always shown aloha when going in the thing that was a little bit inconvenient for me was after my car finished I had to go to a gas station and do my tire pressure for some reason as soon as I left there my tire pressure light...
Google Review
- June 14, 2018
Left by Kim Cobb-Adams
Response from the owner Replied: Aloha Kim,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- June 14, 2018
Left by wendy calicdan
Response from the owner Replied: Aloha Wendy,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Lawrence gives 5.0 star review at Big Island Honda - Hilo
- June 14, 2018
Left by Lawrence A.
I clicked NO just so someone would be alerted. I have not been in for service recently and just wanted to notify you of inconsistency just in case of a scam. thank you.
Google Review
- June 14, 2018
Left by Danielle Pacheco
Response from the owner Replied: Aloha Danielle,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- June 14, 2018
Left by brenmel
Appointment, Shuttle service, and seat belt recall done timely.
DealerRater Review
- June 14, 2018
Left by jessie l. gonsalves
Clint Desilva at Big Island Honda in Hilo is so professional and patient. He always make sure everything is up to standard and asks if there is ever anything else that needs to be checkes out or any questions. Excellent service!
DealerRater Review
- June 14, 2018
Left by Hilo Grandma
Glenn provided outstanding service. Not only professional, but he also goes above and beyond to provide service that conveys caring for the concerns of the customer by actually listening. Also used shuttle service. Both drivers were friendly and efficient.
DealerRater Review
- June 14, 2018
Left by Kaenakai
Big Island Honda has an amazing service staff! From the time you arrive and are greeted, to your service agent, to your service completed it is fast, efficient, and friendly. I wouldn't go anywhere else!
DealerRater Review
- June 14, 2018
Left by Flow rider
All staff from Lisa Taylor to shuttle driver Mahea , makes my service experience effortless. Everyone is extremely professional, friendly and efficient. They exude the aloha spirit . The service tech did a great job and thecar wash is always a nice touch and greatly appreciated.. keep up the good...
Google Review
- June 12, 2018
Left by Daniel Belcher
Response from the owner Replied: Aloha Daniel,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Robert gives 5.0 star review at Big Island Honda - Hilo
- June 11, 2018
Left by Robert S.
Good Advice but no action took place. I Did safety check at another place.
Thomas gives 4.5 star review at Big Island Honda - Hilo
- June 10, 2018
Left by Thomas B.
Cars.com Review
- June 09, 2018
Left by Gary Young
Lori makes the service department and excellent experience.
Cars.com Review
- June 09, 2018
Left by RN
I am impressed with my overall experience. Upon arrival someone was already waiting for me in the parking lot, took my information and brought me to the service advisor. The service advisor sent notifications to my cell and also came to see me to make sure I was comfortable in the waiting area. ...
Edmunds.com - Service Review
- June 09, 2018
Left by Lorib808
Excellent service. Quick, professional, and complete. Very satisfied!
Google Review
- June 07, 2018
Left by pat shine
Response from the owner Replied: Aloha Pat,Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- June 07, 2018
Left by Mel
Airbag recall was done within a reasonable time. Shuttle service was provided.
GERALD gives 5.0 star review at Big Island Honda - Hilo
- June 07, 2018
Left by Gerald N.
My experience was great. Service advisor has been diligently trying to resolve my issues with my noisy(squeaky) windshield wipers. This has been an issue ever since I purchased my CRV last April. Except for this one issue, I am totally happy with my car. Thanks! G. Nagata
Cars.com Review
- June 06, 2018
Left by Uilani
I got to my appointment right on time. Noah greeted me with a warm hello and checked my car in. Clint went over the details of the appointments making sure that the numbers we indicated were the ones to services. He did a great job and will service again with Clint.
Google Review
- June 06, 2018
Left by Carl Goebel
The work on my Ridgeline was completed quickly and could go about my business. The Honda dealership service in Hilo is absolutely the best. Lori Taylor keeps me informed of the progress and I always leave feeling good about the work they performed.
Response from the owner Replied: Aloha Carl,Thank you for sharing your service feedback with us! I am pleased to hear that Lori was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- June 06, 2018
Left by Galima7
The team at Big island Honda has always taken good care of our family. They have provided us with exceptional service over the years. We are so glad we chose Big Island Honda for our vehicle needs.
DealerRater Review
- June 05, 2018
Left by enamnama
Every visit to Honda is always a pleasant one. Im always greeted with a smile. Parts Department always helpful and making sure my car receives the best service.
DealerRater Review
- June 05, 2018
Left by Aslan Abdurahmanov
Special thanks to Keoni and Cameron. Kenoi went above and beyond. He is top notch. Thanks for your genuine approach. The best customer service i came across on island so far.
Edmunds.com - Service Review
- June 05, 2018
Left by Mikeuknowwho
Lori was very helpful and kind.
Google Review
- May 25, 2018
Left by Michael Dodge
Big Island Honda. Great service on buying a car. We bought our second Honda Fit here. Ask for Mike Neal! Great, friendly no pressure salesperson who listens and is very helpful!
Response from the owner Replied: Aloha Michael,Congratulations on your second Honda! Thank you for sharing your feedback with us and I am so happy to hear that you were provided the Fletcher Jones Difference with Mike. We absolutely look forward to seeing you again soon, in the meantime, please don't hesitate to contact us should any future questions arise!Mahalo,Korey PulluaimGeneral Manager
BYRON gives 5.0 star review at Big Island Honda - Hilo
- May 18, 2018
Left by Byron M.
had no appointment for a minor repair and the service department helped me without making any issue about it.
Google Review
- May 18, 2018
Left by Danielle Maluo
Response from the owner Replied: Aloha Danielle,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 18, 2018
Left by Puuloke
Exceptional service and very thorough. They have records of our account on hand, so even though this old man did not bring in back-up paperwork, they were able to verify our service and purchase records. May seem like a small thing, but for me it was wonderful (and I didn't get in trouble with the...
Google Review
- May 17, 2018
Left by Nikki Victor
Nelson & Donovan made this trip pleasant and painless! I definitely recommend working with them - Very Happy Customers
Response from the owner Replied: Aloha Nikki,Thank you for leaving your feedback! I am pleased to hear that Nelson & Donovan were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and appreciate your recommendation to others.Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 17, 2018
Left by Carrie Aguiar
Because its called Big Island Honda and they are very beautiful people here to assist you with what ever meet your means and needs.
Response from the owner Replied: Aloha Carrie,Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 13, 2018
Left by robin23
Everything went smoothly and was satisfied with the service. Wait wasnt too long and my car was given back to me in a timely manner
Cars.com Review
- May 13, 2018
Left by Althea Magno
The service at Big Island Honda is great. I like the shuttle to work after I drop off my vehicle and my service representative is awesome!
DealerRater Review
- May 11, 2018
Left by Mike from Hilo
My periodic vehicle service proceeded like clockwork. A thorough job was done and outstanding service adviser Clint DeSilva pointed out some unforeseen work that was recommended and arranged for that also to be done the same afternoon, so I was not forced to make a special trip. Service is important...
Google Review
- May 10, 2018
Left by Peggy Pacheco
Always a pleasure dealing with the people at hilo honda everyone is always friendly and helpfull especially Clint Desilva and Alvin Orita......
Response from the owner Replied: Aloha Peggy,Thank you for leaving us your detailed feedback! I am pleased to hear our Clint and Alvin are able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- May 10, 2018
Left by sadams122
Everything from the online scheduling to the personalized care that Glenn provided was top notch!
Google Review
- May 10, 2018
Left by Terrilyn Corpuz
Marc, Nelson, and Cameron are the best example of customer service. Not just at a dealership but the best anywhere. They listened, showed they care, and helped with making my miracle happen. Truly blessed to have met them!
Response from the owner Replied: Aloha Terrilyn,Thank you for leaving us your feedback! I am pleased to hear that Marc, Nelson, and Cameron were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- May 10, 2018
Left by Sharmad
The service was done well within the estimated time, despite having 2 earthquakes during the service. I was shown the list of repairs done and suggested future service needs and he carefully explained it all. The recall problem was also taken care of. The staff came and made sure that everyone...
Cars.com Review
- May 09, 2018
Left by Suzanne
Arrived early for my appointment and was greeted warmly and checked-in immediately. Also, did not have to wait until the shuttle was full to be taken to my destination while my vehicle was serviced. Loved that my vehicle was cleaned and washed, too.
Google Review
- May 08, 2018
Left by martha miller
Response from the owner Replied: Aloha Martha,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 07, 2018
Left by nfhonda
I had amazing service from Big Island Honda! There were a few things that couldve been better like letting me know that my vehicle was close to arriving. Informing me that the model that was ordered for me included a moonroof which I didnt want, also did not include a touch screen like the model I...
Google Review
- May 07, 2018
Left by henri bem
Response from the owner Replied: Aloha Henri,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Karin gives 4.0 star review at Big Island Honda - Hilo
- May 07, 2018
Left by Karin T.
Time of appointment arranged over phone was not the same as what was scheduled at Service Department.
Mitchell gives 5.0 star review at Big Island Honda - Hilo
- May 06, 2018
Left by Mitchell H.
Edmunds.com - Sales Review
- May 06, 2018
Left by Laymon35
Once the offer was explained to me, and I told them what my bottom line was, the sales staff made it happen, in under two hours. Great service!
Cars.com Review
- May 06, 2018
Left by Van
Excellent, competent, friendly customer service staff. Enjoyed free shuttle service to shopping mall.
Google Review
- May 06, 2018
Left by Alexander Diaz
Glen Ishii is fantastic, a true professional of the 'old school,' and very strong, pound for pound, in lifting, grappling, and boxing.
Response from the owner Replied: Aloha Alexander,Thank you for leaving your feedback! I am pleased to hear that Glen was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- May 05, 2018
Left by Jasmine.santos
Enjoyed every minute. They made the experience one to remember and very painless. Didnt try to oversale me and was very sensitive to what I needed.
Edmunds.com - Service Review
- May 05, 2018
Left by Justyne1
Great, knowledgeable, and friendly staff.
Google Review
- May 04, 2018
Left by Jasmin Bloom-Ortiz
Response from the owner Replied: Aloha Jasmin,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 04, 2018
Left by Felicia Cabigas
Response from the owner Replied: Aloha Felicia,Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.Mahalo,Korey PulluaimGeneral Manager
Google Review
- May 03, 2018
Left by Melissa Aoki
Very friendly and fast to be greeted and helped
Response from the owner Replied: Aloha Melissa,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and appreciate your recommendation to others.Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Sales Review
- May 03, 2018
Left by turkeyja
Michael Neal was a very informative person, and helped me understand the car and finances..
Google Review
- May 03, 2018
Left by Nolan Kainoa Bowman
Response from the owner Replied: Aloha Nolan,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- May 03, 2018
Left by Maurino
The Service was quick. Both the service agent and the shuttle driver were friendly
Google Review
- May 02, 2018
Left by Kai Ky
Marc and Keoni take good care of you! Very pleased with my purchase and would recommended these two to anyone! I didnt feel rushed, or pressured to purchase the vehicle which was nice.
Response from the owner Replied: Aloha Kai,Thank you for leaving us your feedback! I am pleased to hear Marc and Keoni were able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Edmunds.com - Service Review
- May 02, 2018
Left by CountryGirl21
The actual service and time of my FIT was fine, it was the Time that it took to detail my car. I shouldn't have asked for it and just asked for a wash. It took one hour plus for the detail. My sales adviser Nelson Enos is awesome but he had customers waiting on him for test drives.Lori Taylor my...
DealerRater Review
- May 02, 2018
Left by Felu
Efficient and cordial from the moment you drive up. Lori my servic rep continues to do a wonderful job. She takes time to review your service and answers any questions with complete knowledge.lori
Cars.com Review
- May 02, 2018
Left by Joyce
My salesman Marc was so nice and very helpful. I really appreciated all the little extra things he did that made the process a good experience.
Cars.com Review
- May 02, 2018
Left by Sean Oda
Very friendly staff which is why I still choose to go there, even though I can have it serviced at much less elsewhere. Service recommendations are helpful. Honda should find a way to combine an oil change & include tire rotation. Many other companies offer tire rotation with their servicing. ...
Cars.com Review
- May 01, 2018
Left by jaime florendo
Great job service and parts, warm very friendly 5 star as far as I'm concern. Keep up the good job.
DealerRater Review
- May 01, 2018
Left by JJC
sales person, Micheal was very informative and knew detail features of misc. vehicles options shown. Offered new & used. Took time after purchase to make sure I knew how to use features.
Google Review
- April 30, 2018
Response from the owner Replied: Aloha Thomas,Thank you for sharing your rating with us. We do strive to provide nothing less than a 5-star experience every time. Is there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, please feel free to contact me directly at 808-592-513.Mahalo,Abraham TaliliGuest Experience Lead
Google Review
- April 30, 2018
I love big island honda, bought my Honda from them on Christmas eve, my car got vandalized and I a single mother of two had no transportation.They helped me get financing and great car! They are professional and kind hearted. Mike and Stan were the best.Not only that but I had a problem with the...
Response from the owner Replied: Aloha Belinda!Thank you for trusting us with all your car needs and for sharing your positive experience with us. We take pride in providing each guest with a World Class Guest experience and are happy to hear that yours was no different. Please let us know if we can assist you further and look forward to helping you for years to come.Vince OwingsGeneral Manager
Google Review
- April 30, 2018
Wonderful sales team . Lots of aloha
Response from the owner Replied: Hi Ricky, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!
Google Review
- April 30, 2018
Best dealership on the island!
Response from the owner Replied: Aloha Glen,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
Great. Parts service
Response from the owner Replied: Aloha Joseph,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- April 30, 2018
Staff is wonderful and service is great!
Response from the owner Replied: Hi Pamela, Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide world-class guest experience. We look forward to working with you again in the future, and if any questions arise, please reach out. We are always happy to assist!
Google Review
- April 30, 2018
I've always had exceptional service at Big Island Honda Hilo with Lori Taylor. She is superb in making sure our needs are met in a timely manner. The staff at Big Island Honda Hilo is very friendly and courteous. I always recommend Big Island Honda Hilo.
Response from the owner Replied: Thank you Michelle for recommending Big Island Honda Hilo and for your five star review. I will let Lori and everyone know of your nice comments. We really appreciate it and look forward to providing you the exceptional service that you deserve for years to come. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Cars.com Review
- April 30, 2018
Left by s
Upsides: friendly professional service, free single serve coffee, free shuttle, free car wash, free drop off, Phone/iPhone/email communication/payments. Downsides: cost of diagnosis, cost of part, cost of installation.
Edmunds.com - Service Review
- April 27, 2018
Left by RicSims
Great staff, good mechanics, honest estimates
Google Review
- April 24, 2018
Left by Jane Howard
Response from the owner Replied: Aloha Jane,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 24, 2018
Left by Nikki Victor
Nelson & Donovan made this trip pleasant and painless! I definitely recommend working with them - Very Happy Customers
Response from the owner Replied: Aloha Nikki,Thank you for leaving your feedback! I am pleased to hear that Nelson & Donovan were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and appreciate your recommendation to others.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- April 23, 2018
Left by Kaulana
Made an appointment for an A1 service. A few days before a situation arose where I would need the car dropped off at my wifes workplace. Despite requiring a two day advance notice to drop vehicles off, Lori and the staff was able to accommodate our request. This helped us out immensely and was...
Google Review
- April 23, 2018
Left by NateSteph Letro
Response from the owner Replied: Aloha NateSteph,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us, we are here to help.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 22, 2018
Left by Casey Kochmer
Response from the owner Replied: Aloha Casey,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 22, 2018
Left by Sidney Hatakenaka
Response from the owner Replied: Aloha Sidney,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 22, 2018
Left by Tiffany Martinez
Response from the owner Replied: Aloha Tiffany,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 21, 2018
Left by Siani
I love the service & all the people there at big island Honda hilo
Cars.com Review
- April 21, 2018
Left by Tim
Technicians able to diagnose subtle problems that others may dismiss as nothing or not even catch. Service advisors listen carefully to my concerns. Alvin from Big Island Honda provides the best customer service-he puts customer needs first and sacrifices his own!!
DealerRater Review
- April 21, 2018
Left by Lori3
The service I get from the time of making an appointment to getting my car back is the BEST. Glenn explains everything to me so I understand and I appreciate that being a Kupuna
Cars.com Review
- April 19, 2018
Left by Robert Alfonso
We went in to repair our Honda air conditioning. It took 6 hrs. Repairs not complete. We must run it until gives us trouble again and we need to take it back for more repairs.
Cars.com Review
- April 18, 2018
Left by David Wolf
This dealer is very well established and their staff, in general, very experienced and courteous. The facility is more or less as it has been for a very long period of time, and needs to be updated, particularly the drop off area for service, which is and has been very congested for a long time. ...
DealerRater Review
- April 18, 2018
Left by Stephig808
My battery died and I showed up last minute and needed help changing out the new battery. Clint stopped what he was doing and solved my problem and got me help in a timely manner
Google Review
- April 17, 2018
Left by Jen Jones
Response from the owner Replied: Aloha Jen,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 16, 2018
Left by Jim
Lori was, as always, pleasant and easy to work with. I really appreciated her research into an item covered by my extended warranty!
Cars.com Review
- April 16, 2018
Left by Angie Okimoto
On April 13th , I had 2 Dr's apt, 9am and 1115am to see my Oncology. It was rainy coming from Kau side and Volcano. I noticed my left side low light was out. I was not happy, As soon I got done with my first Dr's apt, I drove down to Honda and to changed this light bulb. By 10am I reached to Honda...
Google Review
- April 16, 2018
Left by Craig Self
Response from the owner Replied: Aloha Craig,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!MahaloKorey PulluaimGeneral Manager
Google Review
- April 13, 2018
Left by Cindie McAnish
Big Island Honda took care of everything and I drove out in the vehicle of my dreams! Thank you so much!!!
Response from the owner Replied: Aloha Cindie,Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- April 12, 2018
Left by Claire Midallia
As noted in other descriptions I would highly recommend Glenn Ishii as a rep. who will always provide you excellent service and has the patients and time to help us under stand the situation. He has the best way of talking to us and never forgets to return our calls and is always ready and will...
Google Review
- April 11, 2018
Left by Laura Jean Aoki
Response from the owner Replied: Aloha Laura,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- April 10, 2018
Left by m18
My visit was very pleasant. I felt very comfortable dealing with everybody I met with. Very professional, patient, friendly and efficient staff and service. I felt no pressure to buy
Cars.com Review
- April 10, 2018
Left by Ernette
Clint and Melanie very friendly and outstanding customer service!
Cars.com Review
- April 09, 2018
Left by Debra
Lori in the service department was very knowledgable and friendly. It was my first time taking my car in to be serviced and it was a great experience. I would highly recommend this dealership. I have bought one car from the Hilo store and one from the Kona store and both experiences were exceptional!
Google Review
- April 09, 2018
Left by Melanie Sasahara
Response from the owner Replied: Aloha Melanie,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 07, 2018
Left by Ashley Camba
Response from the owner Replied: Aloha Ashley,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 06, 2018
Left by cyeese
Response from the owner Replied: Aloha Cyerra,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 06, 2018
Left by Amos Ayap
Outstanding service. My service agent Lori was awesome. Always good to see the braddahs.... Garrett, Donovan and Kiko. Two thumbs up and 10 stars.
Response from the owner Replied: Aloha Amos,Thank you for sharing your service feedback with us! I am pleased to hear that Lori was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 06, 2018
Left by Sandra Ahlo
They were the best.. needed a new battery ASAP to make it to church and they came through 100% ...Mahalo Nui for excellent service!!
Response from the owner Replied: Aloha Sandra,Thank you for sharing your service feedback with us! I am pleased to hear that Nui was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 05, 2018
Left by Deborah Adviento
Response from the owner Replied: Aloha Deborah,Thank you for leaving your feedback! We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 04, 2018
Left by Robert Craft
Always Had a Great Experience With The Workers. Always Friendly And Helpful With Questions. Very Great Quality And Service!
Response from the owner Replied: Aloha Robert,Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future.Mahalo,Korey PulluaimGeneral Manager
Google Review
- April 04, 2018
Left by Salina Iranon
Response from the owner Replied: Aloha Salina,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- April 04, 2018
Left by Griff
It took a while but persistence solved the brake problem. thanks to the guys in the service department. We are happy campers and I am confident that Bree is driving a safe vehicle. Well see you in a few months for new tires.
DealerRater Review
- April 04, 2018
Left by spooky71
Whenever I need help with my FIT, Glen and the entire team at Hilo Honda do everything in their power to help me. Whether it's routine service or a panicked call from me because my drive from Waimea produced another flat (darn rock slides), everyone (especially Glen) at Hilo Honda bends over...
DealerRater Review
- April 04, 2018
Left by J10041004$
Great movies for family, phone charging station ;-), laptop, Wi-Fi, everyone greeted us, they all have smiles on their faces, coffee & hot chocolate, water bottles. Cutter downtown Oahu and Big Isle Honda Hilo have one of the best service - my fav dealerships. All staff acknowledges customers,...
DealerRater Review
- March 30, 2018
Left by Mahunab
Everyone was very welcoming, helpful, gave great tips. Service was great offered a compliment shuttle to drive us around while waiting for our oil change and tire rotation to be done. Overall great experience!
Google Review
- March 29, 2018
Left by Jun Mantupar
Always friendly, reliable, and professional service here. As a former employee and now a customer, I'll only bring my car to Honda for any service I need.
Response from the owner Replied: Aloha Jun,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating. Please dont hesitate to reach out if you have any further questions. We are happy to help!Mahalo,Korey PulluaimGeneral Manager
Google Review
- March 27, 2018
Left by cyeese teeer
Response from the owner Replied: Aloha Cyerra,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- March 27, 2018
Left by Torrey Lynch
Clint is an amazing service rep. Very professional, and courteous. Glad to work with him anytime. He always greets me with a smile and makes me feel like I'm the only customer there.
Google Review
- March 25, 2018
Left by Cyerra Mendonca
Response from the owner Replied: Aloha Cyerra,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- March 25, 2018
Left by William Chong
Response from the owner Replied: Aloha William,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Google Review
- March 25, 2018
Left by Dominic Pacheco
Response from the owner Replied: Aloha Dominic,Thank you for leaving your feedback! I am pleased to hear that our team was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us.Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- March 19, 2018
Left by ksachiko
I always have a great experience with the Service Department, I usually work with Lori because she knows me and is always so helpful. I can always trust that my car is in good hands.
Edmunds.com - Service Review
- March 15, 2018
Left by sukimanduncoco
Employees are always courteous and helpful. Nothing is perfect and cannot satisfy everyone. The saying customers are always right is not always true - always two (2) sides to a story!
Cars.com Review
- March 14, 2018
Left by Jayla
Don & Marc.....made my car buying experience amazing! Very tentative and helpful. Customer service was on point!
Google Review
- March 07, 2018
Left by Bradley Westervelt
Fast, friendly, helpful and very reasonable cost.
Response from the owner Replied: Aloha Bradley,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
DealerRater Review
- March 01, 2018
Left by manleyhonda
The service department took great care in helping me when I felt vulnerable and afraid after my car broke down in the pouring rain. They put me in touch with Honda Roadside Service with one call to the dealership. When I was back on the road I drove directly to the dealership which thank GOODNESS...
Google Review
- February 26, 2018
Left by Russlyn Costa
Response from the owner Replied: Aloha Russlyn,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Mahalo,Korey PulluaimGeneral Manager
Cars.com Review
- February 25, 2018
Left by Valerie
Friendly & attentive customer service from every representative Demonstrates care to your needs
DealerRater Review
- February 25, 2018
Left by Jasmine1234
Great customer service, super friendly people, awesome variety of K-cups, quick service, decently priced. Everything thats was done to the car was explained thoroughly.
DealerRater Review
- February 18, 2018
Left by Baseballmom
Upon arrival for a recall service, Alvin and Lori checked in my vehicle in less then 5 minutes. After the needed service was completed, my vehicle was delivered to my workplace! The service appointment was quick and convenient, and It didnt disrupt my days schedule. Thanks Lori and Alvin!
Google Review
- February 10, 2018
Left by Reid KM
Purchased a 2015 Tacoma from here, and let me say that the reps there really look after you! Ask for Mark when you go. He explained everything clearly and worked to get me the best deal possible at a price I was comforable with. Mark made the entire ordeal painless and NO pressure during the entire...
Response from the owner Replied: Aloha Reid,Congratulations on your Tacoma! I am very pleased to hear that Mark provided you the world-class guest experience and found your perfect car. We are happy to have earned your recommendations. We look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us, we are here to help!Best,Korey PulluaimGeneral Manager
Google Review
- February 07, 2018
Left by Cortney Dougherty
Response from the owner Replied: Aloha Cortney,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Cars.com Review
- February 07, 2018
Left by Sydnee
Great quality service! Super helpful and the service was quick
Cars.com Review
- February 06, 2018
Left by SHELLEY Karvas
Thank u.. they always give me great service .. thank u , Lori and the Gang
DealerRater Review
- February 04, 2018
Left by Kailua Girl
I was greeted by a pleasant attendant and was treated very courteously by all at the dealership. I did ask for them to look at my wheel alignment that I had them take care of in December. The reason provided why the vehicle was pulling to the right was found not to have anything to do with the...
Google Review
- February 01, 2018
Left by Kenneth Jackson
PROMPT FRIENDLY SERVICE WITH ALL DETAILS AND PARTICULARS CLEARLY SPELLED OUT AND CARRIED OUT IN A TIMELY MANNER.
Response from the owner Replied: Aloha Kenneth,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- February 01, 2018
Left by RKM K
Purchased a 2015 Tacoma from here, and let me say that the reps there really look after you! Ask for Mark when you go. He explained everything clearly and worked to get me the best deal possible at a price I was comforable with. Mark made the entire ordeal painless and NO pressure during the entire...
Response from the owner Replied: Aloha Reid,Congratulations on your Tacoma! I am very pleased to hear that Mark provided you the world-class guest experience and found your perfect car. We are happy to have earned your recommendations. We look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us, we are here to help!Best,Korey PulluaimGeneral Manager
DealerRater Review
- January 26, 2018
Left by HIILANI
Everything about this dealership is amazing - everyone always greets you with a smile, as if you need help in a professional manner. They truly listen to your needs and try very hard to make things work. I also Like to say how trustworthy they all are. Had left lots of Xmas gifts in my car and...
Google Review
- January 25, 2018
Left by Fua Wilson
Although we ended up not getting a vehicle here the salesmen were very hospitable.
Response from the owner Replied: Aloha Fua,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future! Best,Korey Pulluaim General Manager
Cars.com Review
- January 25, 2018
Left by Greg Pau
I jhad my CR-V for one month and the radio started to change colors and have issues. Repair was done and looks good. I remember reading in consumer report magazine that I'm not the first to experience problems w/ the screen. Every thing is is better than I expected. Service as super and the...
Cars.com Review
- January 22, 2018
Left by Herbert Nosaka
I have enjoyed my association with Big Island Honda for nearly thirty years! My latest experience on 01/19/2018 reinforce my loyalty. Lori Taylor has been my service advisor, seems like forever, and her enthusiasm for customer service has not diminished. She returned my phone call and we...
Google Review
- January 20, 2018
Left by Monique Wong
We purchased an extended service warranty, which was the best thing we could have done. It was wonderful to have our tire replaced. Very thankful for the special individual service rendered to us. They are definitely family. Thank you Big Island Honda Hilo
Response from the owner Replied: Aloha Monique,Thank you for sharing your service feedback with us! I am pleased to hear that our team was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
DealerRater Review
- January 20, 2018
Left by Honda Owner
Fast, friendly, and timely service. They did a thorough job! Loved the complimentary car wash, too! Mobile service makes it very convenient. They clearly explained their findings and providdd solutions.
DealerRater Review
- January 19, 2018
Left by MarieLacro16
Clint DeSilva was very helpful and explained everything that was wrong and what was needed to be done to have my problem fixed. Problem was addressed and resolved the same day.
Google Review
- January 16, 2018
Left by Reid Mateo
Purchased a 2015 Tacoma from here, and let me say that the reps there really look after you! Ask for Mark when you go. He explained everything clearly and worked to get me the best deal possible at a price I was comforable with. Mark made the entire ordeal painless and NO pressure during the entire...
Response from the owner Replied: Aloha Reid,Congratulations on your Tacoma! I am very pleased to hear that Mark provided you the world-class guest experience and found your perfect car. We are happy to have earned your recommendations. We look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us, we are here to help!Best,Korey PulluaimGeneral Manager
Cars.com Review
- January 13, 2018
Left by Valerie Victorine
I just want to thank Donovan, Kiko, Tihani, Melanie and Clint for the awesome service I received last week with what was a crisis for me. They took care of the problem in no time and with great ease and the BEST CUSTOMER SERVICE ever!!!!
Cars.com Review
- January 13, 2018
Left by Peggy McBride
Lori always makes my experience special. I never have to worry....
Cars.com Review
- January 12, 2018
Left by Monty
My FJ finally arrived and I retrieved it yesterday. It looks fine other than lots of ocean spray all over it. I appreciated your helpfulness conducting this difficult transaction; it could not have been consumated without your willingness to go beyond a traditional buyer/seller transaction,...
Google Review
- January 11, 2018
Left by Lynn Regidor
Love your Service Department. Lori always takes care of us. The staff is always so friendly and accommodating. Your service is one of the reasons I bought my son a 2017 Honda Civic. Mahalo!
Response from the owner Replied: Aloha Lynn,Thank you for sharing your service feedback with us! I am pleased to hear that Lori was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Yelp Review
- January 11, 2018
Left by Kristy C.
Wow! Salesperson Marc is a shining star at Big Island Honda. So professional, polite, knowledgeable and kind...making the car buying experience a great, less stressful one. But I'm not done! Michael, another salesperson, was equally as impressive. Also, Jerry in the service dept was honest and...
Reviews H. Replied: Aloha Kristy, Congratulations on your new Honda! I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our whole team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help. Mahalo, Korey Pulluaim
Edmunds.com - Service Review
- January 06, 2018
Left by SandybeachHI
Im so please with Lori. She is very friendly and polite.
Replied: Aloha SandybeachHI, Thank you for leaving your feedback! I am pleased to hear that Lori was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help. Best, Korey Pulluaim General Manager
Google Review
- January 05, 2018
Left by Christian P Cassidy
Response from the owner Replied: Aloha Christian,Thank you for leaving your feedback! I am pleased to hear that we were able to provide you the Fletcher Jones Difference! We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us.Best,Korey PulluaimGeneral Manager
Google Review
- January 02, 2018
Left by joseph gahan jr.
Great. Parts service
Response from the owner Replied: Aloha Joseph,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- December 30, 2017
Left by Phyllis Takei
Response from the owner Replied: Aloha Phyllis,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- December 30, 2017
Left by Glen Ishii
Best dealership on the island!
Response from the owner Replied: Aloha Glen,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Yelp Review
- December 30, 2017
Left by Donna S.
My husband and I have been taking our CR-V into the service dept. here for the past 5 years and have always had excellent service. Our service advisor Clint is always very friendly and professional. We needed a second vehicle so we found a couple of cars on their website that we wanted to test...
Reviews H. Replied: Aloha Donna,Thank you for sharing your service feedback with us! I am pleased to hear that Clint was great to work with and was able to earn your 5 star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Cars.com Review
- December 29, 2017
Left by Kat
My car was serviced for an air bag recall and it was taken care of in a quick and timely manner. Service rep Clint DeSilva is always helpful, knowledgeable, and takes care to make sure I understand exactly what will be done and he is very helpful.
Cars.com Review
- December 28, 2017
Left by Craig
Fast, friendly accurate diagnosis - got the car running and explained necessary vs. optional repairs and costs. Mahalo!
Google Review
- December 27, 2017
Left by Tomas Fuentes
Response from the owner Replied: Aloha Thomas,Thank you for sharing your rating with us. We do strive to provide nothing less than a 5-star experience every time. Is there anything that we could have done to better your experience and earn that 5th star? We would love the opportunity to discuss any room for improvement, please feel free to contact me directly at 808-592-513.Mahalo,Abraham TaliliGuest Experience Lead
Cars.com Review
- December 26, 2017
Left by Hilo Honda
Best customer service! Every personnel was very friendly, patient and helpful. Service was done in a timely manner. Wait time was pleasant.
Google Review
- December 22, 2017
Left by Joseph Gahan jr
Very awesome
Response from the owner Replied: Aloha Joseph,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Cars.com Review
- December 21, 2017
Left by Terry
Jun the salesperson was great! Lori in the service dept knew how to fix the interior light so I didn't need to wait to get it fixed! The new interior lights are different from my old 2006 Honda CRV, a little learning curve.
Cars.com Review
- December 20, 2017
Left by Anne Farrell
Excellent customer service. My CRV has 109,000 on it. Honda service keeps it going. Lori is a great service advisor, professional and knowledgeable.
Google Review
- December 15, 2017
Left by Maricris Mangasi
Response from the owner Replied: Aloha Maricris,Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!Best,Korey PulluaimGeneral Manager
Google Review
- December 13, 2017
Left by A Google User
Recently purchased a car from Big Island Honda. Had great customer service from Jun in Hilo, great attention to detail and highly professional. I would highly recommend purchasing from this DEALERSHIP!!
Response from the owner Replied: Aloha Steve,Thank you for leaving your feedback! I am pleased to hear that Jun was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Best,Korey PulluaimGeneral Manager
Google Review
- December 13, 2017
Left by Steve Carr
Recently purchased a car from Big Island Honda. Had great customer service from Jun in Hilo, great attention to detail and highly professional. I would highly recommend purchasing from this DEALERSHIP!!
Response from the owner Replied: Aloha Steve,Thank you for leaving your feedback! I am pleased to hear that Jun was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.Best,Korey PulluaimGeneral Manager
Google Review
- December 06, 2017
Left by mary ross
Everything was great.
Response from the owner Replied: Aloha Mary,Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.Best,Korey PulluaimGeneral Manager
Google Review
- December 06, 2017
Left by VAO
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
Response from the owner Replied: Vincent, Thank you for leaving writing this 5 star review! Our team is the best! Mahalo!
DealerRater Review
- December 06, 2017
Left by TJ
We needed to replace a vehicle unexpectedly and Honda staff kept it quick and easy for us. They listened to what we were looking for and gave us helpful info throughout the process. Easy choice given the high quality of service we have received from Big Island Honda on our older vehicles.
DealerRater Review
- November 18, 2017
Left by Hondamaurino
The sales rep was easy to talk with and able to answer all my questions. He was patient and accommodating throughout the process I had plans on getting a car but didn't plan on buying a car on that day. He is very good at encouraging people to try and buy the car
Edmunds.com - Sales Review
- November 18, 2017
Left by 1971Baby
Our sales associate Dean went out of his way to help us trade in and upgrade our Honda. We purchased a new Honda Civic that we just love.
Replied: Aloha 1971Baby, Thank you for leaving your feedback! I am pleased to hear that Dean was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help. Best Korey Pulluaim General Manager
DealerRater Review
- November 16, 2017
Left by Doug Haris
It's was fast and easy, the staff was great. Thank you Jin and Katlin. I love my new truck and will check back in the future.
Google Review
- October 29, 2017
Left by UHH Campus Rec
Very good!
Response from the owner Replied: Hi UHH Campus Rec, Thank you for leaving your feedback! I am pleased to hear that we were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.-Korey PulluaimGeneral Manager
Cars.com Review
- October 29, 2017
Left by Jay
Honda hilo has the best service team ever. one of my car tires had a whole on it. Service advisor VINH did everything to help me get the tire fix. I had to go back twice due to an error but I was more amaze on how they serve me. Vinh and rest if the team did everything they can. I really love...
DealerRater Review
- October 29, 2017
Left by jhyp89
Honda hilo has the best service team ever. one of my car tires had a whole on it. Service advisor VINH did everything to help me get the tire fix. I had to go back twice due to an error but I was more amaze on how they serve me. Vinh and rest of the team did everything they can. I really love...
DealerRater Review
- October 29, 2017
Left by jhyp89
Honda hilo has the best service team ever. one of my car tires had a hole on it. Service advisor VINH did everything to help me get the tire fix. I had to go back twice due to an error but I was more amaze on how they serve me. Vinh and rest of the team did everything they can. I really love coming...
DealerRater Review
- October 27, 2017
Left by Lori B
Sales & other employees are friendly & helpful. Since 2017 HRV we want was sold out, every effort was made to help us decide what to buy @ a good price. We got the CRV 2017 on sale!
DealerRater Review
- October 22, 2017
Left by Bill and Halina
This is the 4th Honda Odyssey we have purchased from your dealership in the past 7 years and Scott Achong was instrumental in arranging our last 3 purchases. Scott is a truly exceptional member of your sales team - very professional, responsive, courteous, attentive and personable. Your service...
Google Review
- October 20, 2017
Left by Ricky Tabandera
Wonderful sales team . Lots of aloha
Response from the owner Replied: Hi Ricky, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!
Google Review
- October 20, 2017
Left by A Google User
Big Island Honda was the best car buying experience I ever had.
Response from the owner Replied: Hi Aaron, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please don't hesitate to reach out, and we look forward to working with you again in the future!
Google Review
- October 20, 2017
Left by A Google User
Wonderful sales team . Lots of aloha
Response from the owner Replied: Hi Ricky, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!
Google Review
- October 20, 2017
Left by A Google User
Service is phenomenal. Went in looking for a new vehicle, walked away with a fresh pair of keys to my brand new 2017 Honda Accord Sport SE. I had Scott and Kaitlyn help me, who were both great and friendly. They made it painless and effortless. Happy customer I am!
Response from the owner Replied: Hi Mark, Congratulations on your new Honda! I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased Scott and Kaitlyn made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help.
Google Review
- October 15, 2017
Left by A Google User
Staff is wonderful and service is great!
Response from the owner Replied: Hi Pamela, Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide world-class guest experience. We look forward to working with you again in the future, and if any questions arise, please reach out. We are always happy to assist!
Google Review
- October 14, 2017
Left by Eric Greene
Response from the owner Replied: Hi Eric, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out. We look forward to working with you again in the future!
Google Review
- October 14, 2017
Left by Pamela Dollarhide
Staff is wonderful and service is great!
Response from the owner Replied: Hi Pamela, Thank you for taking the time to leave us your feedback! I am pleased to see we were able to earn your 5 star rating as we always strive to provide world-class guest experience. We look forward to working with you again in the future, and if any questions arise, please reach out. We are always happy to assist!
DealerRater Review
- October 14, 2017
Left by Jun's client
We had a very friendly and courteous service. It was so refreshing to have had such a pleasant experience. We felt comfortable and confident in our decision to purchase our car.
Google Review
- October 12, 2017
Left by Aaron Foster
Big Island Honda was the best car buying experience I ever had.
Response from the owner Replied: Hi Aaron, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please don't hesitate to reach out, and we look forward to working with you again in the future!
Google Review
- October 08, 2017
Left by Ricky Tabandera
Response from the owner Replied: Hi Ricky, Thank you for leaving us a great 5 star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. I am pleased to hear we are delivering!
Google Review
- October 07, 2017
Left by Mark Marzan
Service is phenomenal. Went in looking for a new vehicle, walked away with a fresh pair of keys to my brand new 2017 Honda Accord Sport SE. I had Scott and Kaitlyn help me, who were both great and friendly. They made it painless and effortless. Happy customer I am!
Response from the owner Replied: Hi Mark, Congratulations on your new Honda! I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased Scott and Kaitlyn made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We are here to help.
Edmunds.com - Service Review
- October 04, 2017
Left by Akemistormy
Thank you for fixing my recalled air big. I appreciate what you have done in very quick timeframe.
Replied: Hi Akemistromy, Thank you for sharing your rating with us. We strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We are always happy to help. Korey Pulluaim General Manager
Google Review
- September 20, 2017
Left by A Google User
A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal! Post purchase, Big Island provided additional services for our benefit at no charge! Truly looking out for their clients!!
Response from the owner Replied: Aloha Carolyn, Congratulations on your new car! Mahalo for your sharing your positive experience with us. Please let us know if we can assist you further. - Vince Owings, General Manager
Google Review
- September 19, 2017
Left by Carolyn Barkley
A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal! Post purchase, Big Island provided additional services for our benefit at no charge! Truly looking out for their clients!!
Response from the owner Replied: Aloha Carolyn, Congratulations on your new car! Mahalo for your sharing your positive experience with us. Please let us know if we can assist you further. - Vince Owings, General Manager
Yelp Review
- September 14, 2017
Left by Shonie A.
Went to big island honda hilo just to see what they had and look at their cars. There was two in mind which I found on their website. When my husband and I arrived to meet with my grandpa we were welcomed right off the bat with a friendly smile by Judah L. We mentioned the cars we seen on site that...
Reviews H. Replied: Hi Shonie, Thank you for leaving your feedback! I am pleased to hear that Judah was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.
Cars.com Review
- September 07, 2017
Left by Jay
Honda hilo has been outstanding on sales and service. They have a great team who works hard for you. Service are quick and they make sure you leave the place with a smile. Keep up the good work and continue to deliver outstanding service to this island. Mahalo
DealerRater Review
- September 07, 2017
Left by jhyp89
What a great place to get my car serviced they are fast and friendly. Lori explained everything i need to know. Keep up the good job thanks
Yelp Review
- September 07, 2017
Left by Roxane G.
I purchased a 2017 Honda HR-V. This is my 5th brand new car. My experience at Honda working with Dean and Cameron was excellent. They both are very knowledgeable staff members and are an asset to have at Big Island Honda. They made a "true believer out of me"!
Reviews H. Replied: Hi Andrea, I am pleased to hear that Dean and Cameron provided you the world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so I am happy to hear your praise and that our team is practicing the high standards we put forth. We look forward to working with you in the future and if any questions arise, please do not hesitate to contact us. We are here to help!
Google Review
- September 06, 2017
Left by Hiro Kadoya
Response from the owner Replied: Hi Hiro, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!
Google Review
- September 04, 2017
Left by William Darryl Duke
Response from the owner Replied: Aloha William, On behalf of Big Island Honda we thank you for your review. I would like to speak with you in regards to your experience with us to see how we could have earned a 5 star rating, as your feedback is very important to us. Please feel free to contact me directly at 808-592-5139 at your earliest convenience. Mahalo, Abraham Talili Guest Experience Lead
DealerRater Review
- September 03, 2017
Left by Kiani_rc
I am very happy with the purchase of my new car from Honda hilo thanks to Marc who had helped me find my dream car
DealerRater Review
- September 01, 2017
Left by jbfreed
We had support each step of the way including a delivery of the vehicle. Thanks to Josh and Cam, we aare driving our new Honda Accord today instead of net month.
Google Review
- August 30, 2017
Left by Kate Sterling
I am a very, very happy camper!!!
Response from the owner Replied: Aloha Kate! Thank you for taking the time to share your valuable feedback with us.Mahalo,Vince OwingsGeneral Manager
Google Review
- August 26, 2017
Left by Jerome Tabar
Response from the owner Replied: Aloha Jerome! Mahalo for your 5-star rating. - Vince Owings, General Manager
DealerRater Review
- August 26, 2017
Left by AR's Honda
Previously owned 2 Hondas and liked the vehicles and service. Felt comfortable at dealership and salesman, Dean Itagaki was very knowledgeable (answered all my questions)
DealerRater Review
- August 22, 2017
Left by CRV1039
Called Uncle Johnny for best deal on CRV, Dean & Caitlin closed the sale in 2 hours with best interest rate, delivered car to my home.
Google Review
- August 20, 2017
Left by A Google User
We had a great experience at Honda in Hilo. Outstanding customer service was given to us by Chase and everyone else that helped us throughout the process of purchasing a vehicle! We were very happy with the vehicle and the price. Everyone was very helpful and friendly. I would recommend anyone to...
Response from the owner Replied: Aloha Elizabeth, Congratulations on your new vehicle! We appreciate you taking the time to share your positive experience with us. Mahalo - Vince Owings, General Manager
Google Review
- August 12, 2017
Left by Elizabeth Neal
We had a great experience at Honda in Hilo. Outstanding customer service was given to us by Chase and everyone else that helped us throughout the process of purchasing a vehicle! We were very happy with the vehicle and the price. Everyone was very helpful and friendly. I would recommend anyone to...
Response from the owner Replied: Aloha Elizabeth, Congratulations on your new vehicle! We appreciate you taking the time to share your positive experience with us. Mahalo - Vince Owings, General Manager
Google Review
- August 11, 2017
Left by Carolyn Barkley
A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal!
Response from the owner Replied: Aloha Carolyn, Congratulations on your new car! Mahalo for your sharing your positive experience with us. Please let us know if we can assist you further. - Vince Owings, General Manager
Google Review
- August 09, 2017
Left by Norene Hoohuli
Very good service!
Response from the owner Replied: Aloha Norene! Mahalo for your positive review and feedback. - Vince Owings, General Manager
Google Review
- August 08, 2017
Left by Bryan Young
Response from the owner Replied: Aloha Bryan, Mahalo for your 5-star review! - Vince Owings, General Manager
DealerRater Review
- August 07, 2017
Left by bodhiram
Buying a car is not easy. Maka (Josh) made it easy. I had been trying to decide which brand of car to buy for some time. The lot, building, personnel, offices, ambiance, service and above all the car and the price all came to together for a quick and almost painless (I did have to pay for it . . . )...
Edmunds.com - Sales Review
- August 04, 2017
Left by okieboba
Dean helped the leasing experience painless and answered all the questions I could think of. Great guy and would recommend.
Replied: Mahalo for your 5-star review. Please let us know if we can assist you further. - Vince Owings, General Manager
Yelp Review
- August 01, 2017
Left by Dawn B.
I'm sooo hapoy with the purchase of my 2016 F150. Judah was an excellent help for my bf and I in deciding which vehicle to purchase. He was friendly,easy to talk to and extremely patient. The service from start to finish was so easy . Even doing the final paperwork with Katlin was incredible. I felt...
Edmunds.com - Sales Review
- July 22, 2017
Left by ktsinteris
Josh and everybody else at Big Island Hilo did an exceptional job. They listened to my needs, showed me options, went for a test drive and that same day I drove away in a brand new Honda Fit. Josh even went out of his way, after hours, to help me return my rental car. Great experience all around.
Replied: Congratulations on your new Honda Fit! We're happy to hear that Josh and the team provided you with exceptional service. Please let us know if we can assist you further. Mahalo, Vince Owings General Manager
Google Review
- July 20, 2017
Left by A Google User
I love big island honda, bought my Honda from them on Christmas eve, my car got vandalized and I a single mother of two had no transportation.They helped me get financing and great car! They are professional and kind hearted. Mike and Stan were the best.Not only that but I had a problem with the...
Response from the owner Replied: Aloha Belinda!Thank you for trusting us with all your car needs and for sharing your positive experience with us. We take pride in providing each guest with a World Class Guest experience and are happy to hear that yours was no different. Please let us know if we can assist you further and look forward to helping you for years to come.Vince OwingsGeneral Manager
DealerRater Review
- July 16, 2017
Left by Shaloma
Dean was exceptional. Very calm, nice and friendly. Not pushy and seems like and honest and fair guy! He's my new favorite car sales guy- I'm in kona but I've already told a few people if they want to buy a car go to hilo to see Dean. Sheena was awesome also. I'm very happy with the deal and car I got!
DealerRater Review
- June 29, 2017
Left by patk333
I went in at 8:30 to do an oil change and was happy when Clint let me know about a special that would allow me to come back an additional 2 times for balancing tires, car wash, and oil change. Everyone there super nice but when he came back and told me that the bolt was stripped and the last person...
DealerRater Review
- June 29, 2017
Left by Hilda
No complaints. Exact car I've been looking for. The car is very convenient and stylish. They have a very good staff. Amazing car buying experience.
Cars.com Review
- June 29, 2017
Left by Lori Ann pacheco
I am always pleased n only deal with Lori at the Hilo branch. Also, the gentlemen who checked me in was very professional and was very courteous.
Google Review
- June 23, 2017
Left by belinda brightwater
I love big island honda, bought my Honda from them on Christmas eve, my car got vandalized and I a single mother of two had no transportation.They helped me get financing and great car! They are professional and kind hearted. Mike and Stan were the best.Not only that but I had a problem with the...
Response from the owner Replied:
DealerRater Review
- June 23, 2017
Left by Lala28
I'll rate him 10 because he help me very well... He did a nice job,explain everything and done what I ask him to do for me and help me how to find the price I can pay for my monthly...thanks again for helping me out..
DealerRater Review
- June 21, 2017
Left by hauol 1
Aloha, Sorry this Customer Survey Response is so late, I was having trouble with my computer! I would like to share my experience with Big Island Honda in several different areas. First I came to Big Island Honda to find me a Good, Reliable, Affordable car. Jun was my Sales Associate. He found...
Google Review
- June 20, 2017
Left by A Google User
Great experience! Mike at Honda was very helpful and gave detailed explanations for all our questions and was really patient with our decision making process!
Response from the owner Replied: Dan, thank you for leaving this 5 star review! It is so great to hear that Mike, as well as the rest of the team, were so helpful and detailed. Mahalo!
DealerRater Review
- June 20, 2017
Left by Judy Ah Chin
My experiences with Honda Repair Service, with my service provider, Lori Taylor, has always been excellent. Lori is always very professional, pleasant and helpful. In all my years owning a Honda, I have yet to experience any dissatisfaction with her.
DealerRater Review
- June 17, 2017
Left by sassysuecross
Being on an island makes things like getting auto parts difficult at times, but I can usually find what I need at Big Island Honda if not elsewhere. Their employees are helpful and patient and do their best to explain things. I would rate them higher but I cannot afford their services most of the...
Cars.com Review
- June 17, 2017
Left by Mark Hinshaw
I am a very picky customer, especially when buying a new car. My salesman, Joshua Alameda was an absolute professional, showing me all the amazing features of the 2017 Civic Sport. On my initial service check up this morning, complete professionalism from start to finish. Paris was awesome in...
DealerRater Review
- June 07, 2017
Left by H8ninihi
Sabastian allowed us to look at different vehicles because we weren't sure what would fit our family. He was patient with us as we changed our minds constantly. He understood that this was a big purchase and took the time to let us test drive couple of vehicles. Cameron Castillo is the best, hands...
DealerRater Review
- June 06, 2017
Left by scnhg
When we first reached we were acknowledge and greeted really quickly and politely. He was very polite and did what he could to fulfill our expectations. Made sure that everything we needed to know, was introduced and he made our visit a great one.
DealerRater Review
- June 05, 2017
Left by heli808
I'm glad they were open on the weekend and I had an appointment so no waiting.waiting room was nice and cool.Had free coffee too.
DealerRater Review
- June 02, 2017
Left by Tutu Kane
Our overall experience was excellent. All associates treated us with respect while providing all necessary information regarding our paperwork and expectations throughout the transaction were met.
DealerRater Review
- June 02, 2017
Left by LamD
This is the first vehicle I bought from this dealer compare to other dealer around the area and many vehicle purchased, this dealer is the most friendly and easy to talk to the most.
Google Review
- May 28, 2017
Left by Dan Calica
Great experience! Mike at Honda was very helpful and gave detailed explanations for all our questions and was really patient with our decision making process!
Response from the owner Replied: Dan, thank you for leaving this 5 star review! It is so great to hear that Mike, as well as the rest of the team, were so helpful and detailed. Mahalo!
DealerRater Review
- May 28, 2017
Left by geoff
From the moment of arrival at Big Island Honda Hilo Service Center -- for the first servicing of a recently bought used Honda Civic Hybrid (from their neighbor Aiona Car Sales) -- though the final moment of departure The Experience can only be rated as BEYOND EXCEPTIONAL. The team -- most notable...
DealerRater Review
- May 23, 2017
Left by Dgomes671
I wasnt planning on buying a car from Big Island Honda at first but Marc convinced me otherwise. He made the purchase stress free and explained everything i needed to know and always updated me with any new info he had. I drove off the lot with a brand new Civic Hatch Sport Touring and love every...
DealerRater Review
- May 14, 2017
Left by Easygoin'
I love this Hilo business. Glenn arranged for my very early drop off and Clint keep me informed. Awesome service & friendliness! I will always return for my vehicle needs.
Google Review
- April 30, 2017
Our sales rep, Dean Itagaki, is very personable and the type that "goes the extra mile"...in my case, literally. We purchased our vehicle just before closing, so I decided to take delivery the next day. I already had plans for the day, so Dean delivered my new vehicle to my home for me!
Response from the owner Replied: Aloha Susan and thank you for taking the time to tell us of your experience. I will pass along your praise to Dean. Here's to many miles of happiness in your new car. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Google Review
- April 30, 2017
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
Response from the owner Replied: Vincent, Thank you for leaving writing this 5 star review! Our team is the best! Mahalo!
Google Review
- April 30, 2017
Very friendly customer service. I'm confident my car is in a very good condition because of high quality maintenance service from experienced mechanics.
Response from the owner Replied: Aura, Thank you for taking the time out of your day to leave this review. I am happy to know that you feel confident in our teams abilities knowing it is in hands. We would love the chance to earn a 5 star review from you in the future, how can we ensure your next experience is up to par? Vincent Owings,General Manager
Google Review
- April 30, 2017
Dean is "Da Man". He was really easy to talk to. He made my experience at Big Island Honda excellent. I'm glad he was my sales representative.
Response from the owner Replied: Aloha Ziggy. Thank you for the five star review. I will let Dean know of your praise. Here's to many miles of happiness in your new ride. Adam Koo, Business Development Manager (808) 592-3923
Google Review
- April 30, 2017
Excellent service by very a very nice and efficient staff. Totally enjoyable and we will return over and over again.
Response from the owner Replied: Aloha Susan and thank you for the five star review. I will pass along your praise to the crew and we are ecstatic that you totally enjoyed your experience and we look forward to continue to give you the five star service that you deserve. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Google Review
- April 30, 2017
Big island honda-hilo has done it again. My father and I didnt really have a plan on getting a new car this year. Its was just a simple day and we decided to go to honda and look around and maybe will see something new. Until this salesman name Marc Duyao approach us and ask what are we looking for?...
Response from the owner Replied: Jay, first of all congrats on your brand new Honda Civic EX-t! Great choice! Marc is a wonderful salesman and we are so thrilled to hear your experience with him and the rest of the team was exceptional! Thank you for being a loyal customer and thank you for taking the time out of your day to leave this 5 star review!Vincent Owings,General Manager
Google Review
- April 30, 2017
We've been a customer at Big Island Honda for 10 years. All of their employees are exceptional.
Response from the owner Replied: Stephanie- Thank you for taking the time to leave your feedback and for your loyalty to our team. It is most flattering to hear that we have continued to delight. We look forward to assisting you for many more miles and many more years to come. -Mahalo, Dennis Rademacher General Manager
Google Review
- April 30, 2017
Clint was very helpful and took care of my car in good time. He was attentive and thoughtful even though I arrived almost an hour earlier than my appointment.
Response from the owner Replied: Aloha Bo, and thank you for taking the time to tell us of your experience with us and for the five star review. I will pass along your praise to Clint. WE look forward to continue to give you the five star service that you deserve. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Edmunds.com - Service Review
- April 28, 2017
Left by Kalei70
This is my 2nd visit & I recommend Honda for quality service & optional comp car wash. Clint, my service guy, the shuttle drivers, all the staff were so friendly I felt like a VIP. The shuttle service allowed me to spend an afternoon in Hilo visiting a friend, instead of in a waiting room. So...
Replied: Hi Kalei70, Thank you for leaving your feedback! I am pleased to hear that Clint was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.
DealerRater Review
- April 27, 2017
Left by Lloyd
From making my appointment to picking up my Element, it was a wonderful experience for me concerning your service department. The email reminders and text messages were awesome and well timed. Meeting Glenn in the service department was an outstanding experience as he is personable, sincerely...
Edmunds.com - Service Review
- April 27, 2017
Left by SandybeachHI
Good service, friendly staff, very convenient with the shutter service.
Replied: Thank you so much for leaving this 5 star review! It is wonderful to hear that our friendly staff was able to provide you with good service and a convenient ride on our shuttle! Mahalo!
Google Review
- April 20, 2017
Left by Khanthaly Anderson
A big Mahalo to Katlin for helping me and my fiance purchase 2 new vehicles!!! Katlin was awesome and helpful with any questions or concerns we had. Truly the best car buying experience we have ever had!!
Response from the owner Replied: Aloha Khanthaly and thank you for the five star review. I will pass along your praise to Katlin. Here's to many miles of happiness. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Google Review
- April 20, 2017
Left by A Google User
Proud owner of a(new to me) 2009 Chevy cobaltCame in feeling a bit skeptical not really wanting to be there (I grew up on Ford Dodge Chevy ect.) so I wasn't too enthusiastic about my fiance dragging me to a Honda dealership. We were first there to meet with someone else (I'm sorry I can't remember...
Response from the owner Replied: Thomas,Congratulations on your 2009 Chevy Cobalt purchase! It is wonderful to hear that Marc as well as the rest of our Big Island Honda Hilo team were able to give you the attention you deserve!Mahalo!
Google Review
- April 16, 2017
Left by thomas berdon
Proud owner of a(new to me) 2009 Chevy cobaltCame in feeling a bit skeptical not really wanting to be there (I grew up on Ford Dodge Chevy ect.) so I wasn't too enthusiastic about my fiance dragging me to a Honda dealership. We were first there to meet with someone else (I'm sorry I can't remember...
Response from the owner Replied: Thomas,Congratulations on your 2009 Chevy Cobalt purchase! It is wonderful to hear that Marc as well as the rest of our Big Island Honda Hilo team were able to give you the attention you deserve!Mahalo!
Google Review
- April 15, 2017
Left by A Google User
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
Response from the owner Replied: Vincent, Thank you for leaving writing this 5 star review! Our team is the best! Mahalo!
Google Review
- April 15, 2017
Left by A Google User
We've been a customer at Big Island Honda for 10 years. All of their employees are exceptional.
Response from the owner Replied: Stephanie- Thank you for taking the time to leave your feedback and for your loyalty to our team. It is most flattering to hear that we have continued to delight. We look forward to assisting you for many more miles and many more years to come. -Mahalo, Dennis Rademacher General Manager
Google Review
- April 15, 2017
Left by A Google User
Big island honda-hilo has done it again. My father and I didnt really have a plan on getting a new car this year. Its was just a simple day and we decided to go to honda and look around and maybe will see something new. Until this salesman name Marc Duyao approach us and ask what are we looking for?...
Response from the owner Replied: Jay, first of all congrats on your brand new Honda Civic EX-t! Great choice! Marc is a wonderful salesman and we are so thrilled to hear your experience with him and the rest of the team was exceptional! Thank you for being a loyal customer and thank you for taking the time out of your day to leave this 5 star review!Vincent Owings,General Manager
Google Review
- April 15, 2017
Left by A Google User
Very friendly customer service. I'm confident my car is in a very good condition because of high quality maintenance service from experienced mechanics.
Response from the owner Replied: Aura, Thank you for taking the time out of your day to leave this review. I am happy to know that you feel confident in our teams abilities knowing it is in hands. We would love the chance to earn a 5 star review from you in the future, how can we ensure your next experience is up to par? Vincent Owings,General Manager
Google Review
- April 30, 2016
Keone was awesome! Great Customer Service. He listen to my concerns and understood what services I needed for my vehicle. Always a great experience.
Response from the owner Replied: Aloha Gina, Thank you for the 5 star rating! It's wonderful to hear that Keone was awesome and he listened and understood your concerns in regards to your vehicle. We look forward to providing you with excellent service in the future. Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2016
Josh did an excellent job in meeting my needs as a customer. He was honest and was very professional in providing me the "customer service" in selling me a car.
Response from the owner Replied: Thank you Josh for taking the time to write of your experience and for giving us a five star review. I will forward your praise to Josh and look forward to continue to give you the excellent service that you deserve. Adam Koo, Business Development Manager (808) 529-3923
Google Review
- April 30, 2016
Professional, courteous, friendly, shuttle to and from the university while my car was being repaired. They washed my car :-) Honda Hilo is awesome, I love those people!
Response from the owner Replied: Aloha Kalena, Thank you for the 5 star rating! I'm thrilled to hear that our Team was professional, courteous, and friendly. We look forward to providing you with excellent service in the future. Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2016
Always please with their fast and great service, last minutes schedule, awesome customer service ( at all time, all employees paying attention to details like, "have you been help, would you like water, etc) straight forward answers and courtesy
Response from the owner Replied: Thank you Ramon for your five star review. I will let everyone know of your positive feedback and we look forward to continue to give you the great service that you expect and deserve for years to come. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Google Review
- April 30, 2016
It was good and thank you guys for fixing my fuel cup. It's totally good right now.
Response from the owner Replied: Aloha Milyn, Thank you for the 5 star rating and the nice comments. Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2016
Lori Taylor at Big Island Honda made me feel very comfortable during my fairly long wait as they replaced the air conditioning system on my niece's CR-V. Lori kept me up to date on the progress and gave me an accurate estimate as to when it would be ready. Couldn't ask for more.
Response from the owner Replied: Thanks for letting us know of your experience and your five star review. I will pass along your kind words to Lori and the crew. We wish your niece many miles of "cool" happiness. Mahalo, Adam Koo Business Development Manager (808) 592-3923
Google Review
- April 30, 2016
Howzit, my name is Kelson. my experience at big island Honda was really worth my time. Josh was super friendly. He was really patient with me and my fianc. He also did everything he could to make it affordable and comfortable on monthly payments. Thanks to the crew at Big Island Honda and I left...
Response from the owner Replied: Aloha Kelson,Thanks for the five star review and I will let Josh know of your kind words. We wish you many miles of happiness in your new ride. Mahalo, Adam Koo, Business Development Manager (808) 592-3923
Google Review
- April 30, 2016
Polite, courteous and efficient. Love that they also provide shuttle service.
Response from the owner Replied: Aloha Uluwehi, thank you for the five star review. I will forward your praise to the team and I'm happy that you love the shuttle service. We will continue to provide our esteemed customers with the top notch service that they deserve. Adam Koo, Business Development Manager (808) 592-3923
Google Review
- April 30, 2016
I have always enjoyed my experience at Big Island Honda Hilo. John Rodrigues has always done his best to help me with my car buying process. Friendly staff & awesome service!!!
Response from the owner Replied: Aloha Dayton, Thank you for the 5 star rating! I'm glad that both our Service and Sales Teams have been able to assist you with awesome service! We look forward to providing you with excellent service in the future. Mahalo,Adam KooBusiness Development Manager(808)592-3923
Google Review
- April 30, 2014
Living on an island means that some businesses don't care about customer service because you either have to fly somewhere else to get it, or buy it at whatever price they ask. Chelsea at Big Island Honda Hilo worked very hard on multiple visits to the dealership to find a deal for me that fit my...
Response from the owner Replied: Hi Mark, Thank you for leaving your feedback! I am pleased to hear that Chelsea was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.