service department is awful. They never have parts in stock and it takes several weeks to get your car back. Almost never have loaners available, so you're out of luck

Romano M. Replied: Steve, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick a call directly at 315-637-4500 to review your experience.

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STAY FAR AWAY. I own an AMG and I cannot reiterate this enough. The service "manager" Nick Crisafi is the biggest douchebag you'll ever come across. The entire stealership will lie and deceive you to get your business and then claim things were "already that way" on the car to try and get you to fix...

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Great service department.

Response from the owner Replied: Thank you, Kim, for your kind words about our service department; we appreciate your support!

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Response from the owner Replied: Thank you, Hany, for your wonderful feedback; we're glad to hear that Zach's dedication and professionalism made a positive impact on your experience!

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Excellent customer service! Traveling from out of town for my service and Nick never disappoints. He and the customer service/service and parts team provide fast, friendly service every time. Text communication and complimentary shuttle is an added bonus - thanks Joe! I always know my car is in good...

Response from the owner Replied: Thank you, Kristin! We're so glad to hear that Nick and our team provided you with fast and friendly service, and we appreciate your kind words about our communication and shuttle service. Your trust in us means a lot!

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Great salesman, Sam. The GM was trying to play games with our trade-in value so the dealership could make more money with the financing option that they were giving us. I tried to leave and he started being rude and saying that I didn't understand. It was not a good experience. I was willing to pay...

Response from the owner Replied: Sean, I appreciate you sharing your experience and I'm sorry to hear about the frustration you encountered during the process. It's important to us that our customers feel valued and understood, and I regret that we fell short in this instance. Your feedback is valuable, and I encourage you to call so we can discuss this further and work towards a resolution.

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Bought a used car. Great people to work with. Seamless swap. They are the best.

Response from the owner Replied: Thank you, J! We're so glad you had a great experience with our team and found the swap seamless. Your kind words mean a lot to us!

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This dealership is in a class all of its own. From their sales department, Service department, customer service, etc... If I could rate them 6 stars I would

Response from the owner Replied: Thank you, Jason! We truly appreciate your kind words about our team and are glad to hear you had such a positive experience. Your support means a lot to us!

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Horrible experience!!! This is regarding my recent purchase of GLC 300 4matic on 3rd September 2024.I was told and explained about the miles of car which was leased were 30000 miles for 36 months. It was a healthy discussion on the table with the sales person and with Mr Murad, General Manager....

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No stars from me, i had to put one star in order to post this review. I'm from New york City. And I'm in Syracuse visiting my sick mother. So i scheduled this appointment for an oil change.I just got the car in January. And I'm titled to 3 free oil changes. So when I got there. Brought my car in,...

Response from the owner Replied: Ms. Wynn, Thank you for your time and thank you for speaking with me yesterday. It is good to hear that you were able to go to your local dealer and have that service performed under your warranty as they were open. I appreciate our discussion and that I was able to convey our policy. Our policy is intact for every client, and we prohibit discrimination against anyone based on race, color, religion, sex, national origin, age, disability regardless of any circumstances.We were provided the phone number to the 3rd party Nissan dealers warranty, and they were closed so we were not able to obtain the Pre-Authorization that is required to do before any work is performed. We gave an option to prepay for the service and you can submit for reimbursement, or we can reschedule for a time when the 3rd party warranty is open. You called your dealer, and they advised you the same thing, that you could prepay and receive reimbursement. The manager on duty also reiterated that we would gladly do the work, and you can claim for reimbursement. Please contact me anytime in the future directly as I will be glad to help you personally. Murad Abdel-AzizGeneral Manager315-637-4500

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No stars from me, i had to put one star in order to post this review. I'm from New york City. And I'm in Syracuse visiting my sick mother. So i scheduled this appointment for an oil change.I just got the car in January. And I'm titled to 3 free oil changes. So when I got there. Brought my car in,...

Romano M. Replied: Ms. Wynn,Thank you for your time and thank you for speaking with me yesterday. It is good to hear that you were able to go to your local dealer and have that service performed under your warranty as they were open. I appreciate our discussion and that I was able to convey our policy. Our policy is intact for every client, and we prohibit discrimination against anyone based on race, color, religion, sex, national origin, age, disability regardless of any circumstances.We were provided the phone number to the 3rd party Nissan dealers warranty, and they were closed so we were not able to obtain the Pre-Authorization that is required to do before any work is performed. We gave an option to prepay for the service and you can submit for reimbursement, or we can reschedule for a time when the 3rd party warranty is open. You called your dealer, and they advised you the same thing, that you could prepay and receive reimbursement. The manager on duty also reiterated that we would gladly do the work, and you can claim for reimbursement.Please contact me anytime in the future directly as I will be glad to help you personally.Murad Abdel-AzizGeneral Manager315-637-4500

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Took the car in for a CEL and engine misfire on a 2017 GLA. 9 months and 6k later I have my AMG back. I will never purchase a Mercedes again.

Response from the owner Replied: K, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick Crisafi a call directly at 315-637-4500 to review your experience.

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Mr. Masri is very professional and knowledgeable. He takes care of his customers and goes above and beyond. Go see him!!!

Response from the owner Replied: KB, I appreciate your kind words and recognition of Mr. Masri's professionalism and dedication to customer care! Thank you for recommending him!

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Really struggling with this review and what to rate them. I have been a couple of times to this dealership as they are the closest dealership to my home but it is still an hour drive there. For a high end luxury dealership they do not make or even come close to the mark. What upsets me most is...

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Great team to work with. Got me in quickly for servicing of my vehicle

Response from the owner Replied: Tom, we're delighted we could assist you promptly with your vehicle servicing!

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A long story! Hope the view is helpful for future customers.They barely reply your call. They tried to fix the same car problem for 100 days and promised they fixed it with "a technician of 30-year experience" , however problem is still there. They can give a surprising bill without notice. They...

Response from the owner Replied: We're delighted to hear that you had a great experience with our team, Mark, Nick, and our shuttle driver! Your kind words mean a lot to us. Thank you for choosing our service!

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Be careful everyone, they aren't up front about some things you should be made aware of when you buy a G Wagon or an AMG. A couple of years in your brakes will squeal, even though they are at 40-50% or higher. They told me several times how "normal this is for this car". Something about water...

Romano M. Replied: Thank you for sharing your concerns regarding the brake issue with your G Wagon. We understand how frustrating it can be when a vehicle does not meet expectations, particularly with a significant investment. While squealing brakes can be considered normal for some models, we recognize the importance of transparency and addressing customer experiences. Your feedback is invaluable in helping us enhance our processes.

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I would give 0 stars if I could. Every time I took my car for service I had bad experience. My last visit was the worst. I had to take again right after the service because they forgot to update the software when my car was in service and worst part is… they stole my gift card I left in my car!! I...

Response from the owner Replied: We're glad we could address the issue with the missing gift card appropriately. Thank you for your patience and understanding.

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Most incompetent service department I've ever dealt with. When I made an appointment for simple diagnostics to be done, the girl on the phone never took my license plate number or Vin number and this was the first time bringing the car there. So when I had the car towed down there I had called again...

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Mark and Sam are great sales guys. They helped me pick the right Mercedes for me and the process was very easy. I am very impressed with how professional this dealership is . This is my first Mercedes I have ever bought, and I am in love with it. Shout out to Mark, Sam, and Joe And everyone at...

Response from the owner Replied: Maryanne, thank you for your wonderful review! We're thrilled Mark, Sam, and Joe made your first Mercedes purchase a great experience. Enjoy your AMG C43! We look forward to serving you again.

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I haven’t had the greatest experience at this dealership, to the point where I don’t want to have a Benz anymore. They lack the care for in my opinion people who look like me and I was made a bunch of promises that were not kept. Then when I call them out with my concerns I’m told well the car is...

Response from the owner Replied: Hello, we are sorry to hear that you have had such a negative experience. Our team is dedicated to providing an excellent guest experience, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact our dealership at (315) 637-4500 so that we can discuss your concerns in more detail.

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Took my ml350 to this place to get alighment after purchasing new set of tiresWell well well was told that vehicles like mine don’t get much more than 20j miles out of the tires and that the alignment wasn’t that bad but still got charged almost 300$However took the car to get second opinion and boy...

Response from the owner Replied: Nermomajka, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick Crisafi a call directly at (315) 637-4500 to review your experience.

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Response from the owner Replied: Thank you for leaving a high-star rating!

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Response from the owner Replied: Hi Riazur, thank you for your star rating. If you want to elaborate on your experience with us, please reach out to Murad Abdel at (315) 637-4500. We hope to hear from you soon. Thank you!

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Response from the owner Replied: Ed, thank you for leaving this high star review. Take care!

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Fast service very satisfied

Response from the owner Replied: Mike, thank you for leaving this high star review. Take care!

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Great service and staff

Response from the owner Replied: Thank you so much, Joe! We appreciate your kind words and are grateful for your support.

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I was very happy with the work done, amd especially my service advisor Mark.

Response from the owner Replied: Rick, thank you for leaving this great review. Hope you have a great day!

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Response from the owner Replied: Joe, we strive for a high level of customer satisfaction in all aspects of our dealership and are happy to hear that you had a positive experience with us. Murad, Tim, and Joe will happy to hear your positive feedback. Take care!

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What a fantastic team! Excellent customer service and satisfaction. I highly recommend you contact my friends at Mercedes Benz of Syracuse!

Response from the owner Replied: Alex, it is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!

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Patrick and the whole team were wonderful to work with!! WouldHighly recommend Romano Mercedes of Syracuse!!

Response from the owner Replied: Tracy, we are delighted to hear that you had a great experience at Mercedes-Benz of Syracuse. Thank you for your business and we hope you have a great day!

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The service team at MB of Syracuse is always great to work with. They are courteous and caring and make it a painless experience. I had great service with Mike and the 2 shuttle staff. Great job MB of Syracuse

Response from the owner Replied: Hi Blair, we regret to hear that you are displeased with your recent experience with us. Please reach out to Nick Crisafi at 315-637-4500 and we will do our best to make this better. We hope to hear from you soon. Thank you!

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Excellent

Response from the owner Replied: Allen, thank you for leaving this high star rating!

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Response from the owner Replied: Adolfo, thank you for leaving this high star rating!

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Response from the owner Replied: Palma, thank you for the high star rating!

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Great service, but pricey.

Response from the owner Replied: Hi, Stephen! Thank you for leaving a high-star rating.

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Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.

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Great customer service and communication!

Response from the owner Replied: D F, thank you for leaving this wonderful review! Take care!

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This was my second car purchase from the Romano group and to be honest I don’t think I’ll ever go anywhere else. Mohammed made my car buying experience so simple and easy and was done within an hour. He went above and beyond and gave me his number to call and ask with any questions about the vehicle...

Response from the owner Replied: Anthony, thanks for your great review, and for giving our dealership group such a high star rating! Our team member Mohammed will be very happy to hear about your kind words and the wonderful feedback!

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