service department is awful. They never have parts in stock and it takes several weeks to get your car back. Almost never have loaners available, so you're out of luck

Romano M. Replied: Steve, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick a call directly at 315-637-4500 to review your experience.

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STAY FAR AWAY. I own an AMG and I cannot reiterate this enough. The service "manager" Nick Crisafi is the biggest douchebag you'll ever come across. The entire stealership will lie and deceive you to get your business and then claim things were "already that way" on the car to try and get you to fix...

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Great service department.

Response from the owner Replied: Thank you, Kim, for your kind words about our service department; we appreciate your support!

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Response from the owner Replied: Thank you, Hany, for your wonderful feedback; we're glad to hear that Zach's dedication and professionalism made a positive impact on your experience!

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Excellent customer service! Traveling from out of town for my service and Nick never disappoints. He and the customer service/service and parts team provide fast, friendly service every time. Text communication and complimentary shuttle is an added bonus - thanks Joe! I always know my car is in good...

Response from the owner Replied: Thank you, Kristin! We're so glad to hear that Nick and our team provided you with fast and friendly service, and we appreciate your kind words about our communication and shuttle service. Your trust in us means a lot!

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Great salesman, Sam. The GM was trying to play games with our trade-in value so the dealership could make more money with the financing option that they were giving us. I tried to leave and he started being rude and saying that I didn't understand. It was not a good experience. I was willing to pay...

Response from the owner Replied: Sean, I appreciate you sharing your experience and I'm sorry to hear about the frustration you encountered during the process. It's important to us that our customers feel valued and understood, and I regret that we fell short in this instance. Your feedback is valuable, and I encourage you to call so we can discuss this further and work towards a resolution.

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Bought a used car. Great people to work with. Seamless swap. They are the best.

Response from the owner Replied: Thank you, J! We're so glad you had a great experience with our team and found the swap seamless. Your kind words mean a lot to us!

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This dealership is in a class all of its own. From their sales department, Service department, customer service, etc... If I could rate them 6 stars I would

Response from the owner Replied: Thank you, Jason! We truly appreciate your kind words about our team and are glad to hear you had such a positive experience. Your support means a lot to us!

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Horrible experience!!! This is regarding my recent purchase of GLC 300 4matic on 3rd September 2024.I was told and explained about the miles of car which was leased were 30000 miles for 36 months. It was a healthy discussion on the table with the sales person and with Mr Murad, General Manager....

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No stars from me, i had to put one star in order to post this review. I'm from New york City. And I'm in Syracuse visiting my sick mother. So i scheduled this appointment for an oil change.I just got the car in January. And I'm titled to 3 free oil changes. So when I got there. Brought my car in,...

Response from the owner Replied: Ms. Wynn, Thank you for your time and thank you for speaking with me yesterday. It is good to hear that you were able to go to your local dealer and have that service performed under your warranty as they were open. I appreciate our discussion and that I was able to convey our policy. Our policy is intact for every client, and we prohibit discrimination against anyone based on race, color, religion, sex, national origin, age, disability regardless of any circumstances.We were provided the phone number to the 3rd party Nissan dealers warranty, and they were closed so we were not able to obtain the Pre-Authorization that is required to do before any work is performed. We gave an option to prepay for the service and you can submit for reimbursement, or we can reschedule for a time when the 3rd party warranty is open. You called your dealer, and they advised you the same thing, that you could prepay and receive reimbursement. The manager on duty also reiterated that we would gladly do the work, and you can claim for reimbursement. Please contact me anytime in the future directly as I will be glad to help you personally. Murad Abdel-AzizGeneral Manager315-637-4500

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No stars from me, i had to put one star in order to post this review. I'm from New york City. And I'm in Syracuse visiting my sick mother. So i scheduled this appointment for an oil change.I just got the car in January. And I'm titled to 3 free oil changes. So when I got there. Brought my car in,...

Romano M. Replied: Ms. Wynn,Thank you for your time and thank you for speaking with me yesterday. It is good to hear that you were able to go to your local dealer and have that service performed under your warranty as they were open. I appreciate our discussion and that I was able to convey our policy. Our policy is intact for every client, and we prohibit discrimination against anyone based on race, color, religion, sex, national origin, age, disability regardless of any circumstances.We were provided the phone number to the 3rd party Nissan dealers warranty, and they were closed so we were not able to obtain the Pre-Authorization that is required to do before any work is performed. We gave an option to prepay for the service and you can submit for reimbursement, or we can reschedule for a time when the 3rd party warranty is open. You called your dealer, and they advised you the same thing, that you could prepay and receive reimbursement. The manager on duty also reiterated that we would gladly do the work, and you can claim for reimbursement.Please contact me anytime in the future directly as I will be glad to help you personally.Murad Abdel-AzizGeneral Manager315-637-4500

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Took the car in for a CEL and engine misfire on a 2017 GLA. 9 months and 6k later I have my AMG back. I will never purchase a Mercedes again.

Response from the owner Replied: K, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick Crisafi a call directly at 315-637-4500 to review your experience.

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Mr. Masri is very professional and knowledgeable. He takes care of his customers and goes above and beyond. Go see him!!!

Response from the owner Replied: KB, I appreciate your kind words and recognition of Mr. Masri's professionalism and dedication to customer care! Thank you for recommending him!

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Really struggling with this review and what to rate them. I have been a couple of times to this dealership as they are the closest dealership to my home but it is still an hour drive there. For a high end luxury dealership they do not make or even come close to the mark. What upsets me most is...

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