service department is awful. They never have parts in stock and it takes several weeks to get your car back. Almost never have loaners available, so you're out of luck

Romano M. Replied: Steve, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick a call directly at 315-637-4500 to review your experience.

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STAY FAR AWAY. I own an AMG and I cannot reiterate this enough. The service "manager" Nick Crisafi is the biggest douchebag you'll ever come across. The entire stealership will lie and deceive you to get your business and then claim things were "already that way" on the car to try and get you to fix...

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Great service department.

Response from the owner Replied: Thank you, Kim, for your kind words about our service department; we appreciate your support!

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Response from the owner Replied: Thank you, Hany, for your wonderful feedback; we're glad to hear that Zach's dedication and professionalism made a positive impact on your experience!

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