Google Review
- March 21, 2024
2022 GLC300, with only 10,000 miles, has a leaky front differential, which has to be replaced. Dealership will not provide a loaner, because the vehicle was purchased at Albany Mercedes.
Google Review
- March 20, 2024
Very happy with my experience. Very professional and good communication.
Response from the owner Replied: Thank you for your kind words! We truly appreciate your feedback.
Google Review
- March 19, 2024
I was involved in an accident November 29,2023 I have a 2022 Mercedes A220 my husband and I have gone back and forth with the insurance company and decided to bring my car straight to the actual dealership where the car was purchased. We finally had an appointment for December to get it fixed they...
Response from the owner Replied: We're truly sorry to hear about the challenges you've faced with your car repairs, Heather. We understand the frustration of the delays and inconvenience caused.
Google Review
- March 18, 2024
Response from the owner Replied: We appreciate your kind words, Brittani!
Google Review
- March 18, 2024
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- March 16, 2024
Response from the owner Replied: Thank you for the 5-star rating, Victor!
Google Review
- March 15, 2024
The ease of getting an appointment!
Response from the owner Replied: We're delighted to hear you found it easy to schedule your appointment! Thank you for sharing your experience with us.
Google Review
- March 15, 2024
Response from the owner Replied: Thank you for the 5-star rating, Thach Nguyen!
Google Review
- March 15, 2024
We keep buying, now leasing Mercedes. It’s the car we want to drive.Scheduling Service is a breeze. Always easy, professional.
Response from the owner Replied: Thank you for continuously choosing Mercedes for your driving needs! We appreciate your loyalty and are delighted to hear that scheduling service has been a seamless and professional experience.
Google Review
- March 14, 2024
This is the best Mercedes-Benz dealership and heavy duty repair facility I have ever been to. Friendly, Professional and Knowledgeable service for my 2023 Class-C Coachman Camper. You will not find a better repair shop!
Response from the owner Replied: We're delighted to hear about your positive experience at our Mercedes-Benz dealership and repair facility! Thank you for choosing us for your Class-C Coachman Camper needs.
Google Review
- March 13, 2024
Quick, efficient & friendly!
Response from the owner Replied: Thank you for recognizing our quick, efficient, and friendly service!
Google Review
- March 13, 2024
Very kind, knowledgeable, quick and caring. Worth the hour and half drive.
Response from the owner Replied: Thank you for your kind words! We truly appreciate your feedback and are so glad to hear about your positive experience with us.
Google Review
- March 12, 2024
Great dealership. Very professional staff. George Ryan is wonderful to work with and help us get our vehicle taken care of. Highly recommend.
Response from the owner Replied: Thank you for your kind words, Charles! We appreciate your recommendation and are glad to hear about your positive experience with George Ryan and our team.
Google Review
- March 11, 2024
While traveling 4 hours from home I hit a gaping pothole on 81N and my car instantly became disabled! I pulled over to a narrow shoulder and proceeded to call MB Roadside Assistance. Once a flat bed was secured I was on my way to MB of Syracuse. Upon arrival I felt as if they were my own dealership...
Response from the owner Replied: Thank you for sharing your experience, Debra! We're so glad we could assist you promptly and professionally. We'll always be here for you whenever you need us!
Google Review
- March 08, 2024
Response from the owner Replied: Thank you for the 5-star rating, Robert!
Google Review
- March 08, 2024
Response from the owner Replied: Thank you for the 5-star rating, Crystal!
Google Review
- March 08, 2024
Response from the owner Replied: Thank you for the 5-star rating, Tanjula!
Google Review
- March 08, 2024
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- March 08, 2024
Response from the owner Replied: Thank you for the 5-star rating, Jason!
Google Review
- March 06, 2024
I use Mercedes Benz of Syracuse for all my services! They are honest, reliable and trustworthy! I wouldn’t take my Benz anywhere else.
Response from the owner Replied: Thank you for trusting us with your Benz! We appreciate your loyalty and look forward to continuing to provide you with top-notch service.
Google Review
- March 06, 2024
The service team at MB of Syracuse is always great to work with. They are courteous and caring and make it a painless experience. I had great service with Mike and the 2 shuttle staff. Great job MB of Syracuse
Response from the owner Replied: Thank you for your kind words, Blair! We appreciate your feedback and are glad to hear you had a positive experience with Mike and our shuttle staff. Hope to see you again soon!
Google Review
- March 01, 2024
Response from the owner Replied: Thank you for the 5-star rating, Eric! We appreciate your support.
Google Review
- March 01, 2024
Response from the owner Replied: Thank you for the 5-star rating, Stephen!
Google Review
- March 01, 2024
Response from the owner Replied: Thank you for the 4-star rating, Tony! We appreciate your feedback.
Google Review
- March 01, 2024
Great job diagnosing issue.
Response from the owner Replied: Thank you for acknowledging our diagnostic skills!
Google Review
- March 01, 2024
Great service and completed in a timely manner!
Response from the owner Replied: Thank you for your kind words about our service and timeliness!
Google Review
- March 01, 2024
Response from the owner Replied: Thank you for the 5-star rating, Nimisha!
Google Review
- February 28, 2024
First time having service done at Romano Ford. Worked with Chris Hayes. Everything was excellent. Will continue using them in the future.
Response from the owner Replied: Thank you for choosing Romano Ford, Jeffrey! We're delighted to hear that your experience with Chris Hayes was excellent. Look forward to serving you in the future!
Google Review
- February 28, 2024
Dealers have lost touch with taking care of customer needs. Now I know why Carvana stock is continuing to climb. We bought car here and hopefully the car will outperform the sales department
Response from the owner Replied: Thank you for taking time to review our dealership but at this time we stand behind our company policies.
Google Review
- February 28, 2024
This place is the best! Thank you for yet another amazing experience!! For both sales and service, I highly recommend Mercedes-Benz of Syracuse.
Response from the owner Replied: Thank you for your kind words, Jessica! We appreciate your continued support and recommendation.
Google Review
- February 28, 2024
Was more disappointed by attitude of service agent than anything else. I get I did not buy my car from them but a different Mercedes dealership it should not matter. I should be treated with respect. Trust me based on my service experience with that agent alone along with their loaner car policy...
Google Review
- February 23, 2024
I recently had the pleasure of entrusting Mercedes Body Shop with the repair of my vehicle, and I must say, the experience exceeded all expectations. From start to finish, every aspect of their service was exemplary.First and foremost, the craftsmanship demonstrated by the technicians at Mercedes...
Response from the owner Replied: Thank you for sharing your detailed experience with us, Tyler! We are delighted to hear that our craftsmanship, customer service, and professionalism exceeded your expectations. We appreciate your recommendation and look forward to assisting you in the future.
Google Review
- February 23, 2024
Excellent customer service at the service center. This star rating of three is not a reflection on the service center and there competency of servicing my vehicle Or their performance.I am however ,VERY DISAPPOINTED, they do not providing loaner vehicles. They are available ONLY to clients who have...
Response from the owner Replied: We appreciate your feedback and understand your disappointment regarding our loaner vehicle policy. We strive to provide exceptional service to all our valued customers and will take your comments into consideration for future improvements. Feel free to reach out to us if you need any further assistance.
Google Review
- February 21, 2024
Dealing with Nick Emert was great! The Mercedes service tech Adam actually came out and talked to me and was very knowledgeable about the vehicle. Great experience!
Response from the owner Replied: Thank you for sharing your experience with Nick and Adam! We appreciate your feedback.
Google Review
- February 20, 2024
Very happy with the service and communication!
Response from the owner Replied: We're so glad to hear that you're happy with our service and communication!
Google Review
- February 17, 2024
Response from the owner Replied: Thank you for the 5-star rating, Danielle!
Google Review
- February 17, 2024
Response from the owner Replied: Thank you for the 4-star rating, Vlad! We appreciate your feedback.
Google Review
- February 15, 2024
Response from the owner Replied: Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- February 15, 2024
Romano could not have made it easier to buy a car. Everyone was great to deal with.
Response from the owner Replied: We're delighted to hear that your car-buying experience with us was smooth and enjoyable. Thank you for your kind words!
Google Review
- February 15, 2024
Super helpful and really nice! My car had a lot of issues and they fixed them quickly!
Response from the owner Replied: Thank you for sharing your experience with us! We're glad we could help you with your car troubles efficiently!
Google Review
- February 13, 2024
Disappointed with the level and efficiency of service this visit. While parts had to be ordered and extended the work schedule, I didn't expect to be told part of the delay was due to the technician being late due to less than 3 inches of snowfall and the technician/ advisor being off another day....
Response from the owner Replied: Trina, thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is very important to us. We tried reaching out and left you a message. Please give me a call at your convenience at 315-637-4450. We appreciate your business and would like the opportunity to earn it again in the future. Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- February 11, 2024
Great place! Great guys! Thank you for everything
Response from the owner Replied: Thank you so much for your kind words! We really appreciate your support.
Google Review
- February 10, 2024
Response from the owner Replied: Mark, thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is very important to us. We tried reaching out and left you a message. Please give me a call at your convenience at 315-637-445 so we can further learn about your experience. We appreciate your business and would like the opportunity to earn it again in the future. Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- February 10, 2024
Recently took my car here after an accident and couldn’t be happier. You would never be able to tell there was any damage to the vehicle and it was detailed which was a lovely surprise!
Response from the owner Replied: Thank you for choosing our shop, Virginia! We're thrilled to hear that you're happy with the results and the surprise detailing.
Google Review
- February 09, 2024
I am wry pleased with the service I received. Very professional, with service being completed sooner than anticipated. Thanks Mike T.
Response from the owner Replied: Thank you for your kind words, Kirk! We're glad to hear that you had a positive experience with our service and that we were able to complete it ahead of schedule. We appreciate your feedback!
Google Review
- February 08, 2024
Stephen was an amazing specialist and got me a great deal I didn’t lift a finger! Can’t wait for my next Mercedes come see him he’s the best out here
Response from the owner Replied: Thank you so much, Breanna! We're thrilled you had a great experience with Stephen. We appreciate your kind words and look forward to assisting you with your next Mercedes.
Google Review
- February 08, 2024
Mercedes of Syracuse is the friendliest and most helpful service that I’ve experienced in my 35 years of owning a car. I was visiting from out of town and concerned about my car because it was overdue for service and not functioning properly. The customer service was top notch beginning with the...
Response from the owner Replied: Thank you, Tina! We're so grateful for your kind words and for choosing Mercedes of Syracuse for your car service. We're thrilled to hear that our team, from the receptionist to Joe and Michael, provided you with top-notch service. We appreciate your loyalty and look forward to serving you again soon!
Google Review
- February 08, 2024
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- February 08, 2024
Response from the owner Replied: Thank you so much, Maria! We appreciate your 5-star rating.
Google Review
- February 06, 2024
Response from the owner Replied: Thank you so much for the 5-star rating, Renee! We appreciate your support.
Google Review
- February 04, 2024
Great dealership to work with.Mark Davis was my salesperson that I have been dealing with since 2014
Response from the owner Replied: Thanks for the 5-star review, Brian! It's been a pleasure working with you since 2014. We appreciate your continued support!
Google Review
- February 04, 2024
Response from the owner Replied: Thank you for your 5-star rating! We appreciate your support.
Google Review
- February 03, 2024
Horrible experience. My vehicle was there for 7 months. I only knew the status on my vehicle because I had to call. My vehicle sat outside for 7 months and I told Nick the service advisor about this. He gave me some run around. Now my breaks are squeaking and make warping noises when braking. I have...
Response from the owner Replied: We're sorry to hear about your experience, Jonathan. We understand your frustration and disappointment. We apologize for the lack of communication and any inconvenience caused during the repair process.
Google Review
- February 03, 2024
Only Mercedes dealer in the Northeast that will not provide a loaner car when having service work!! Will take my buisness to Mercedes of Rochester where they do provide a loaner no matter where you purchased the vehicle.
Response from the owner Replied: Dan, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we never like hearing that a customer feels we were unhelpful. We were unable to find your information in our system, please give Nick Crisafi a call directly at 315-637-4500 to review your experience. Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- February 01, 2024
Mercedes-Benz of Syracuse is the best Mercedes dealership in the United States. It is well-managed they have the best service department and the staff is knowledgeable, professional, and courteous. I can go on and on how great this dealership is. You must get your next Mercedes from them. This is my...
Response from the owner Replied: Thank you for your incredible support and loyalty! We're honored to have been able to provide you with exceptional service for your 10th Mercedes purchase. Your kind words mean the world to us!
Google Review
- January 30, 2024
A lot of money for just a oil change
Response from the owner Replied: We understand your concern about the cost of the oil change and we appreciate your feedback. Please feel free to reach out to us via text or call, and we'll be happy to discuss any further questions or concerns you may have.
Google Review
- January 28, 2024
Response from the owner Replied: Thank you for your 5-star rating, Debbie! We appreciate your support.
Google Review
- January 26, 2024
Horrific experience! I took my car to have collision work done and each week I was promised the work would be completed ‘next’ week. After five weeks for a relatively minor repair job, I picked my vehicle up and the inside was covered with shop dust. I agreed to go back to have the car detailed to...
Response from the owner Replied: Thank you for taking the time to speak with me today about your review. We understand your frustration and have worked extremely hard to address your concerns with our staff. I hope our conversation has helped to restore your faith in our dealership and look forward to working with you again in the future. Thank you,George RyanCollision Center ManagerMercedes-Benz of Syracuse
Google Review
- January 26, 2024
Response from the owner Replied: Thank you for your 4-star rating! We appreciate your support.
Google Review
- January 26, 2024
Brought my 300 slc in for brake wear light on and was driving to Fl in two days. I was told $1300 same day and approved it . I came back next day to pick up and brake light still on !!!I was told (in report) “ in need of the shop foreman to look at the vehicle when he returns to estimate damage” !....
Response from the owner Replied: Thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is especially important to us. Based on our records and the photo provided this is from 2022. Could you please give us a call so we can further learn about your experience to better assist you.
Google Review
- January 26, 2024
The two men running the body shop were extremely helpful, kind, and patient. They really care about the quality of repair, all the way down to the wash-down it gets before you get your vehicle back! I would return here anytime for body work.
Response from the owner Replied: Thank you so much, Amanda! We truly appreciate your kind words and are glad to hear that our team provided you with helpful and patient service. We're honored that you would choose to return to us for any future body work needs.
Google Review
- January 24, 2024
Service itself is great. My car issue was addressed and am very happy with the results. I like the recommendations so that I know what’s coming. Only beef was check in. It was my first time so I didn’t know where to go and it wasn’t clear with signage where to check in for my appointment. But...
Response from the owner Replied: Eric, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- January 19, 2024
Response from the owner Replied: Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- January 17, 2024
Response from the owner Replied: Thank you, Taeghan! We appreciate your 5-star rating!
Google Review
- January 17, 2024
Unfortunately I had a bad experience with parts department.
Response from the owner Replied: We're sorry to hear about your bad experience with our parts department. Please reach out to us so we can further assist you.
Google Review
- January 17, 2024
Upon arrival I instantly wished I had driven to Rochester to get service. The cold winter morning seemed to make everyone just that…cold. No warm greeting, just business. Had a morning appt, my car wasn’t brought in til late afternoon after I had to call to get an update. The shuttle service was...
Response from the owner Replied: Brett, we tried to reach out to you and left you a message. We apologize for the inconvenience and lack of communication during your visit. We understand how frustrating it can be to have a delayed appointment and not be kept informed. We appreciate your feedback and will use it to improve our customer service. If you have any further concerns or need assistance, please feel free to reach out to us.
Google Review
- January 16, 2024
Response from the owner Replied: We appreciate your feedback and are here to assist you further. Please feel free to contact us via text or call for any concerns or questions you may have.
Google Review
- January 15, 2024
Mark was excellent in all areas, service, professionalism and attentive.
Response from the owner Replied: Thank you, StanleyGeorgi, for your kind words! We truly appreciate your feedback and are glad to hear that Mark provided excellent service and professionalism.
Google Review
- January 14, 2024
Response from the owner Replied: Tadeus, thank you for the 5-star rating! We appreciate your support.
Google Review
- January 14, 2024
Very happy with the salesman, Mark Davis, the staff and friendly service. Would highly recommend this dealership.
Response from the owner Replied: Thank you so much, Donna! We're delighted you had a great experience with Mark and our friendly staff. We appreciate your recommendation!
Google Review
- January 12, 2024
Service was done by Nick E. I called on friday night and was able to get a Monday 8am appt! Nick was able to diagnose, order parts and have my car back to me with in 3days! Labor charges are what they are for autos, but diagnosis, parts and labor to install a new radiator fan was not as painful...
Response from the owner Replied: Thank you, Lynn! We appreciate your feedback and are glad that Nick was able to provide prompt and efficient service for your car. We strive to make the repair process as painless as possible and we're happy to hear that you're satisfied with our service.
Google Review
- January 12, 2024
(Translated by Google) There is not much kindness with Hispanics(Original)No existe mucha amabilidad con los hispanos
Response from the owner Replied: We're so glad to hear that you had such a positive experience with our team! Thank you for your kind words, and we appreciate your support.
Google Review
- January 11, 2024
Response from the owner Replied: We're sorry to hear that your experience fell short of expectations. We're here to assist you further, so please reach out to us via text or call.
Google Review
- January 10, 2024
From the beginning with my initial request to my purchase everyone especially Patrick Zimmer was excellent. Thank you
Response from the owner Replied: Thank you, Kathleen! We're so glad to hear that Patrick and our team provided excellent service from start to finish. We appreciate your feedback!
Google Review
- January 09, 2024
Response from the owner Replied: Thank you for your 4-star rating, Gary! We appreciate your support.
Google Review
- January 09, 2024
Service B on my Mercedes was done very professionally and on time. Always going extra mile in their work and customer service-
Response from the owner Replied: Thank you for your kind words! We're glad to hear that you had a positive experience with our service for your Mercedes. We appreciate your feedback and look forward to serving you again in the future.
Google Review
- January 08, 2024
courteous and competent.
Response from the owner Replied: Thank you for your kind words!
Google Review
- January 07, 2024
We had a wonderful experience at the body shop. George was great to work with, and my car - with major front end damage from an accident with a deer - was fixed up beautifully. Working with the body shop couldn’t have been a better experience. I highly recommend them!
Response from the owner Replied: Thank you, Shelly! George and our team are thrilled to hear that we could provide you with a wonderful experience and that your car was fixed up beautifully. We appreciate your recommendation!
Google Review
- January 06, 2024
Great service and friendly staff. Usually get a few more perks out of a Benz dealership such as a car wash, etc
Response from the owner Replied: Thank you for your kind words, Chris! We appreciate your feedback and will take your suggestion into consideration.
Google Review
- January 05, 2024
Response from the owner Replied: Thank you for your 5-star rating! We appreciate your support.
Google Review
- January 05, 2024
Excellent customer service. Was kept updated on the progress and maintenance of my vehicle. The service was great and at a reasonable price.
Response from the owner Replied: Thank you, Michael! We're glad you had a great experience with our customer service. We appreciate your feedback!
Google Review
- January 05, 2024
Response from the owner Replied: Thank you so much for the 5-star rating, Sonja! We appreciate your support!
Google Review
- January 05, 2024
Excellent service from start to finish
Response from the owner Replied: Thank you, Rayssa! We appreciate your kind words and are glad to hear that you had an excellent experience with our service.
Google Review
- January 05, 2024
The regular service provided should be quoted upfront. Showing up for what was thought to be an oil change and a couple service checks cost $800. An amount that high should be mentioned up front. It’s a disservice to the customer to not disclose that in advance. Also upon leaving a message displayed...
Response from the owner Replied: We apologize for any inconvenience caused, Randy. We understand your concerns regarding the upfront quoting of our regular service. We appreciate your feedback and will take it into consideration for future improvements. We apologize for any miscommunication regarding the overfilled oil and the lack of follow-up from Nick. Please feel free to contact us, and we'll be happy to assist you further.
Google Review
- January 04, 2024
Response from the owner Replied: Hany, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- January 04, 2024
Disappointed. Having an appointment for a standard maintenance obviously doesn’t mean anything as far as doing the work the day you are scheduled. Also contacting the owner a half hour before you close via a text to say it’s not done and then not telling the owner they are closed an additional day...
Response from the owner Replied: Scot, thank you for reviewing our dealership. Customer service is our top priority. Please feel free to reach out to me if you would like to discuss your experience further.Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- January 04, 2024
Everyone I have ever dealt with at romano Mercedes has treated my husband and I with the utmost respect. They have always went above and beyond for us.
Response from the owner Replied: Hello Becky, thank you for the five-star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 03, 2024
Response from the owner Replied: Joe, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 29, 2023
Nick was great!!! Thank you so much again! Fast and great work!
Response from the owner Replied: Thank you, Justine! We appreciate your kind words and are grateful for your feedback.
Google Review
- December 27, 2023
Response from the owner Replied: Thank you, Mambou, for the high star rating!
Google Review
- December 24, 2023
Amazing fast service
Response from the owner Replied: Thank you so much, Matt! We appreciate your kind words about our fast service.
Google Review
- December 24, 2023
Melanie was great to work with! Joe the driver is also so wonderful
Response from the owner Replied: Thank you, Impreet! It was a pleasure serving you. We appreciate your kind words about Melanie and Joe.
Google Review
- December 24, 2023
My service at Mercedes-Benz of Syracuse has always been superior.
Response from the owner Replied: Thank you, William! We appreciate your kind words about our superior service.
Google Review
- December 22, 2023
Response from the owner Replied: Thank you for your 5-star rating, Nancy!
Google Review
- December 21, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- December 19, 2023
I had my car service B maintenance done. It's quite a long wait. I'm sure they are doing their very best service for the performance of my car.However, I wish they have snacks or mini sandwiches available together with their coffee and water while I waited for 6 hours. Staff were respectful and...
Response from the owner Replied: Daro, thank you so much for your feedback! Our team will be very happy to hear about your kind words! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- December 18, 2023
Was quoted $850 for a battery change over the phone as the service members know I’m a younger person (23 years old) and probably think I do not know what a battery change costs. I denied the service. Went in with my dad to pick up the car and my dad was told the price would be $550 for the same...
Response from the owner Replied: We apologize for any miscommunication regarding the pricing and for any inconvenience caused. We strive to provide transparent and fair pricing to all our customers and will work with our team to ensure they explain diagnostic costs and parts costs. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to us via text or call.
Google Review
- December 16, 2023
Great experience from the moment we entered the showroom! Wonderful salesperson and internet representative..love the car..manager and the financial representative. Also loved our car in the showroom, being driven out and the full tank of gas to get us home to Rochester!!
Response from the owner Replied: Hello Jack, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 16, 2023
Response from the owner Replied: Ahmad, thank you for taking the time to review our dealership.
Google Review
- December 15, 2023
Very professional as always. This is ourcsecond purchase with this Mercedes dealership and we would go back there for our next car . Also would highly recommend mercedes for a quality car
Response from the owner Replied: Thank you, Mark! We're honored to have earned your trust for a second purchase. We appreciate your recommendation and look forward to serving you again in the future.
Google Review
- December 15, 2023
Excellent service as always!
Response from the owner Replied: Thank you, Fred! We appreciate your kind words.
Google Review
- December 15, 2023
Preformed routine preventive maintenance, in a timely professional manner .
Response from the owner Replied: Thank you, Laurie! We appreciate your feedback and are glad to hear that our team was able to provide you with timely and professional service during your routine preventive maintenance.
Google Review
- December 15, 2023
Working with Mercedes Benz of Syracuse was great, the team helped me customize my car and were always timely responsive to all my questions. The experience overall was top notch!
Response from the owner Replied: Ahmed, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 15, 2023
Response from the owner Replied: Michael, we appreciate your high star rating! Safe travels
Google Review
- December 15, 2023
Response from the owner Replied: Ying, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- December 13, 2023
Took 8 days to receive my car back. They told me over and over they would call when they had more info on the repair, but I was ALWAYS the one who had to call them. It shouldn’t take eight day to do a couple of software updates. Gave me the car back dirty. Not the way to treat a good customer who...
Response from the owner Replied: We apologize for the delay in returning your car and the lack of communication. We understand your frustration and appreciate your feedback. We strive to provide timely updates and will address this internally to ensure better service in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.
Google Review
- December 13, 2023
Came in for inspection and basic maintenance. Mike is the best. He is super friendly and kept me aware of the progress.
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 13, 2023
Response from the owner Replied: Thank you, Carmella, for the 5-star rating!
Google Review
- December 10, 2023
Response from the owner Replied: Thank you, Nicholas! We appreciate your 5-star rating!
Google Review
- December 09, 2023
My Mercedes Benz had a Airbag recall. The place was very Professional and even my wait was very comfortable. The personnel whom took care of my service, name Mark was very nice & knowledgeable. I would definitely use their services again.
Response from the owner Replied: Thank you for choosing us for your Mercedes Benz airbag recall. We appreciate your kind words about our professionalism and comfortable waiting area. Mark will be thrilled to hear that you found him nice and knowledgeable. We look forward to serving you again in the future!
Google Review
- December 09, 2023
Great service. Mel got our van in and had it fixed before our next trip. Thanks Mel.
Response from the owner Replied: Thank you, Lance! We're so glad Mel could get your van fixed in time for your trip. Appreciate your kind words!
Google Review
- December 08, 2023
Response from the owner Replied: Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- December 08, 2023
Response from the owner Replied: albinonius, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 08, 2023
Setup an appointment with service for 10 days out. Car was dropped off night before. Communication started off great the 1st day. A part had to be ordered, repair estimate approved. Next day no alert part was in till I messaged multiple times. They didn't get it installed that day. No work done on...
Response from the owner Replied: We apologize for the communication issues and delays you experienced during your recent service appointment. We understand how frustrating it can be to not receive timely updates. We appreciate your patience and are glad to hear that the repair was done correctly. If you have any further concerns or need assistance, please feel free to reach out to us via text or call.
Google Review
- December 07, 2023
Aces
Response from the owner Replied: Thank you, Dylan! We appreciate your kind words.
Google Review
- December 06, 2023
Response from the owner Replied: Thank you for the 5-star rating, Anthony Day!
Google Review
- December 06, 2023
Response from the owner Replied: Thank you, Donna May! We appreciate your 5-star rating!
Google Review
- December 05, 2023
Everything was in warranty. I had three recalls to do. Fairly lengthy. I live two hour South. So I left the car with them. They don't carry the microphones in stock for the in-car Bluetooth Hey Mercedes feature. So they had to order those. They came in a few days after expected delivery date. They...
Response from the owner Replied: Thank you for choosing our dealership for your service needs, Clay! We appreciate your patience with the delay in receiving the microphones for your Bluetooth feature. We're glad to hear that Mercedes honored the warranty and that you were overall pleased with the service. Melanie is indeed a super service staff person!
Google Review
- December 05, 2023
Always very professional !!
Response from the owner Replied: Thank you, Anthony! We appreciate your kind words and your continued support.
Google Review
- December 05, 2023
The service team at Mercedes did a great job of keeping in touch while my vehicle was in the shop. They addressed some recall issues and were quick to turn it around.
Response from the owner Replied: Thank you so much for your kind words, Kelly! We really appreciate your feedback and are happy to hear that our service team kept you informed and resolved the recall issues promptly.
Google Review
- December 05, 2023
Service was very accommodating to my changing schedule. Great communication with additional items that needed attention and quoting the repairs.
Response from the owner Replied: Thank you for your kind words, Gordon! We truly appreciate your feedback and are glad that we were able to accommodate your changing schedule. It was a pleasure working with you and we're grateful for the opportunity to serve you.
Google Review
- December 04, 2023
Response from the owner Replied: Thank you so much for the 5-star rating, Janelle! We appreciate your support!
Google Review
- December 02, 2023
Always a good experience. Murad the GM, Mohammed in sales and Nick in service always make it as easy and quick as possible when servicing my car!
Response from the owner Replied: Thank you, Andrea! We appreciate your kind words and are grateful for your continued support. Murad, Mohammed, and Nick are dedicated to providing exceptional service, and we're glad to hear they made your experience easy and quick.
Google Review
- December 01, 2023
Five star customer service
Response from the owner Replied: Thank you so much for your five-star review, Michael G VanScoyk! We truly appreciate your kind words and are delighted to hear that you had a great experience with our customer service.
Google Review
- December 01, 2023
Words Can not even describe how grateful I am for Mercedes-Benz of Syracuse Service. First of all Mike is amazing And very honest. Very helpful and respectful. Nick is amazing as well and just so understanding. They have listened to my cries and concerns and I feel safe in their hands.
Response from the owner Replied: Thank you so much for your kind words, Dominique! We truly appreciate your gratitude and trust in our team. Mike and Nick are indeed amazing, honest, and helpful individuals. We're here to listen and ensure your safety.
Google Review
- December 01, 2023
Profesional and friendly service!
Response from the owner Replied: We appreciate your high star rating! Safe travels
Google Review
- December 01, 2023
Response from the owner Replied: It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- November 30, 2023
Quick and painless!
Response from the owner Replied: Kristy, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 30, 2023
Response from the owner Replied: Deb, we appreciate your high star rating! Safe travels
Google Review
- November 28, 2023
Mark made my day…again. After a Good Samaritan filled my tire with air when it was down to 1 psi, I was able to drive to Mercedes with a nail in tire. Mark made sure I got right in, despite a crazy busy day at the dealership.
Response from the owner Replied: Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 27, 2023
It Was a quick turnaround, one day, the shuttle, both ways, outstanding service
Response from the owner Replied: John, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 26, 2023
Thank you for fixing my car. Great customer service & amazing work done. Thank you Terry & team.
Response from the owner Replied: We're so grateful for your kind words, Becky! Thank you for trusting our team with your car and for taking the time to leave such a lovely review.
Google Review
- November 25, 2023
This is my second Mercedes deal working with Jeff Wall and let me tell you, he went above and beyond to ensure my satisfaction! The sales team was so kind and many of them engaged me in conversation throughout my time at the dealership. My transaction was a breeze and Jeff is super organized which...
Response from the owner Replied: Thank you, Melba! We appreciate your loyalty and kind words about Melanie's exceptional customer service.
Google Review
- November 24, 2023
I was getting the repairs done for my son who is in the military. I felt the technicians heard and understand our questions and concerns and were able to do what we wanted and needed in a timely and affordable way. I also appreciated that I got a detailed quote ahead of time and that they honored...
Response from the owner Replied: Jim, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Syracuse . We strive to deliver a great experience to all of our valued guests. Please thank your son for his service from us!
Google Review
- November 24, 2023
Great experience getting my car service. Staff is very helpful and friendly. Will definitely come back in the future.
Response from the owner Replied: Constantino, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 23, 2023
In usual fashion, this dealer service person — Melanie — was very helpful.
Response from the owner Replied: Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Syracuse!
Google Review
- November 23, 2023
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 22, 2023
Not great. Mike the service advisor was very slow to respond, provided no updates & even delayed sending the service ticket / quote. Tried to scam me by servicing the rear brakes - which had just been done by Goodyear when the tires were replaced 3,000 miles ago…..
Response from the owner Replied: Wyatt, thank you for taking the time to express your concerns; we never like hearing that a customer feels we were unable to provide an excellent experience. We are always here to help if you change your mind! Please reach out.
Google Review
- November 21, 2023
Scheduled service and inspection, quickly and easily
Response from the owner Replied: Suzanne, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2023
Hi yes Goran and staff were incredibly helpful thanks great vehicle .
Response from the owner Replied: Hey, Ron! We love to hear that our staff is doing a great job. Thanks for leaving Mercedes-Benz of Syracuse this great review!
Google Review
- November 21, 2023
I came in to test drive 2 cars. Absolutely no pressure from the sales person. He was knowledgeable about both cars. I made my decision, all of my questions were answered. They gave me a great deal and excellent treatment. I’m very happy.
Response from the owner Replied: Teri, To deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to see you soon!
Google Review
- November 21, 2023
Great sales team. Sam was very helpful!
Response from the owner Replied: Gregg, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 20, 2023
Response from the owner Replied: Lynda, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 19, 2023
Always excellentThanksAlfred Cortese
Response from the owner Replied: Alfred, thank you so much for your feedback! Our team will be very happy to hear about your kind words! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- November 18, 2023
The service was good. The only problem was we had to wait for the service to start because the service manager was still busy chatting away with clients. I would think that if your appointment is at 10 am, you should not be made to wait to discuss what services you want. There should be at least...
Response from the owner Replied: Joy, Thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is especially important to us. We tried reaching out but were unable to get a hold of you. Please give me a call at your convenience at (315)637-4500. We appreciate your business and would like the opportunity to earn it again in the future. Thanks again.
Google Review
- November 16, 2023
Response from the owner Replied: Thank you, Steve, for the 5-star rating! We appreciate your support.
Google Review
- November 16, 2023
Response from the owner Replied: Thank you for the 5-star rating, Tom! We appreciate your support.
Google Review
- November 15, 2023
Response from the owner Replied: Thank you, Robert! We appreciate your 5-star rating!
Google Review
- November 14, 2023
Yesterday, I brought my 2018 GLC 300 in for service and annual inspection. Very pleased with Melanie and the shuttle driver. All done within three hours, including travel.Great car, terrific service.
Response from the owner Replied: Thank you so much for your kind words, Bonnie! We're glad to hear that you had a great experience with Melanie and our shuttle driver. We appreciate your business and hope to see you again soon.
Google Review
- November 14, 2023
Response from the owner Replied: Jeff, we appreciate your high star rating! Safe travels
Google Review
- November 14, 2023
Always a positive experience- whether during the sales process or service!
Response from the owner Replied: Carrie, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 14, 2023
My wife and I have experienced nothing but the best from Romano Mercedes-Benz in Syracuse. The entire staff from the service department to sales has treated us wonderful. We have purchased three vehicles at Romano MB and each time we had a superb experience. The whole management team from finance,...
Response from the owner Replied: Nick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- November 13, 2023
Great help, and great customer service overall! Going back again!
Response from the owner Replied: Edmond, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 13, 2023
Excellent
Response from the owner Replied: J, we appreciate your high star rating! Safe travels
Google Review
- November 12, 2023
Response from the owner Replied: Thank you for your 4-star rating, Charlie! We appreciate your support.
Google Review
- November 11, 2023
Response from the owner Replied: Thank you, Jane! We appreciate your 5-star rating!
Google Review
- November 11, 2023
Excellent service
Response from the owner Replied: Thank you so much for your kind words, Kim!
Google Review
- November 10, 2023
TERRIBLE SERVICE AND DISHONEST!!!! Dropped car off night before for scheduled appointment, Car was not seen until 4:00pm the next day!!! Called to get an update without success and no call backs. I went to dealer to request status since I never got anyone to call me back. Mechanic diagnosed the...
Response from the owner Replied: We apologize for the inconvenience and frustration you experienced with our service. We understand your disappointment and want to assure you that this is not the level of service we strive to provide. We appreciate your feedback and would like to make it right. Please reach out to us so we can further assist you.
Google Review
- November 10, 2023
Mercedes-Benz of Syracuse has the best Service Department. I am always impressed with the level of customer service they offer even when they are swamped with customers. I highly recommend them.
Response from the owner Replied: Thank you, Paula! We truly appreciate your kind words about our Service Department. It means a lot to us!
Google Review
- November 09, 2023
Overall, a very pleasent experience. Staff was very knowlegable, friendly, and professional. Would highly recommend this dealership.
Response from the owner Replied: Thank you for your kind words! We're grateful for your recommendation and are thrilled to hear that our staff provided you with a pleasant and professional experience.
Google Review
- November 09, 2023
Response from the owner Replied: Thank you so much for your 5-star rating! We appreciate your support.
Google Review
- November 09, 2023
Very pleasant employees, service was completed within the promised timeframe
Response from the owner Replied: Thank you, Gina! We're glad you had a great experience with our team and that we delivered on our promise.
Google Review
- November 08, 2023
The experience I had at MB was fabulous. I worked with Terry and George and both were more than wonderful to talk to and deal with. To top it off the dent on the door was fixed and they also cleaned the car on the inside and the outside. Very very happy with the services! Thank you MB and staff 🙏🏼
Response from the owner Replied: Thank you so much for your kind words, Haifa Gantos! We're delighted to hear that Terry and George provided you with a fabulous experience. We're glad we could fix the dent on your door and clean your car inside and out. Your satisfaction is our priority. Thank you for choosing MB and our amazing staff! 🙏🏼
Google Review
- November 08, 2023
SERVICE WRITER WAS AWESOME AS USUAL…..😎
Response from the owner Replied: Thanks for the kind words, Anthony! We appreciate your continued support! 😊
Google Review
- November 08, 2023
Great service and a great customer experience!
Response from the owner Replied: Thank you, Melissa! We appreciate your kind words and are glad to hear that you had a positive experience with our service.
Google Review
- November 07, 2023
Never again
Response from the owner Replied: Nancy, Thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is especially important to us. We tried reaching out but were unable to get a hold of you. Please give me a call at your convenience at (315) 637-4500. Thanks again.
Google Review
- November 07, 2023
Response from the owner Replied: Thank you, Elizabeth! We appreciate your 5-star rating!
Google Review
- November 07, 2023
Thank you Melanie! You made a usually boring visit most enjoyable!
Response from the owner Replied: Thank you, Debra! Your kind words made our day!
Google Review
- November 06, 2023
Response from the owner Replied: Thank you for your 5-star rating! We appreciate your support.
Google Review
- November 06, 2023
They go out of their way to make things right!
Response from the owner Replied: Thanks for the kind words, Dave! We appreciate your feedback.
Google Review
- November 04, 2023
Response from the owner Replied: Dina, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 04, 2023
I've been to many dealerships in my life, but this by far was the BEST experience. My car dealer Mark was the best!! I didn't feel as if anyone was pulling the wool over my eyes. Everyone was just doing anything possible to help me get the car I wanted AND I LOVE MY CAR!! I made the best choice by...
Response from the owner Replied: Thank you Kristen for your kind words! We're so glad you had the best experience with Mark and our team. Enjoy your new car and we appreciate your support!
Google Review
- November 04, 2023
Response from the owner Replied: Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- November 03, 2023
First I want to start off by saying The body shop at Mercedes of Syracuse really took care of us Murad Abdel, George Ryan & Terry Green went above & beyond even gave us a loaner car.⭐⭐⭐⭐⭐ I must add Mike Fisher & Chris from service also took very good care of us ⭐⭐⭐⭐⭐would refer them to All My...
Response from the owner Replied: Thank you so much for your kind words, James! We truly appreciate Murad, George, Terry, Mike, and Chris for going above and beyond to take care of you. Your support means the world to us! 💙
Google Review
- November 02, 2023
Response from the owner Replied: Thank you, Corinne! We appreciate your kind words.
Google Review
- November 02, 2023
Response from the owner Replied: Simon, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- October 31, 2023
Response from the owner Replied: Thank you, James! We appreciate your 5-star rating!
Google Review
- October 30, 2023
Response from the owner Replied: Thank you for the 5-star rating, Danny! We appreciate your support.
Google Review
- October 30, 2023
Response from the owner Replied: Hello Laytonia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 30, 2023
Response from the owner Replied: Richard, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- October 30, 2023
Response from the owner Replied: Thank you, Nader, for the 5-star rating! We appreciate your support.
Google Review
- October 28, 2023
Mercedes Benz of Syracuse made a mistake with tires, but they made good on it. Everyone makes mistakes, as long as it’s handled right.
Response from the owner Replied: Thank you for your understanding and support. We appreciate your patience and are glad we were able to resolve the issue to your satisfaction.
Google Review
- October 28, 2023
Response from the owner Replied: Thank you for the 5-star rating, Maysala!
Google Review
- October 28, 2023
Response from the owner Replied: Thank you for the 5-star rating, Tom! We appreciate your support.
Google Review
- October 27, 2023
Response from the owner Replied: Hi Brian, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- October 27, 2023
Work wasn’t completed as expected
Response from the owner Replied: Xa Y, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give Nick Crisafi a call directly at 315-637-4500 to review your experience.
Google Review
- October 26, 2023
Response from the owner Replied: Thank you for your 5-star rating, Grace! We appreciate your support.
Google Review
- October 25, 2023
Response from the owner Replied: Thank you, John! We appreciate your kind words about Melanie and Pat.
Google Review
- October 25, 2023
Response from the owner Replied: Thank you, Joshua! We appreciate your 5-star rating!
Google Review
- October 25, 2023
Awesome dealership, fast service and excellent people to do business with!
Response from the owner Replied: Thank you for your kind words, Bob! We appreciate your support and are grateful for your positive experience with our dealership.
Google Review
- October 24, 2023
This dealer ship is awful when it comes to their service department. My ceiling panel has stains coming through that resemble rust. I was told that if I did not calm down and stop threatening them, they were not going to help me. I called Nick and Nick in their service department to ask them to...
Response from the owner Replied: We understand your frustration with the lack of communication and assistance you've received. We are here to help and can be reached at 315-637-5400.
Google Review
- October 24, 2023
The Best customer service at any Mercedes dealership I have been too and I drove 3 hrs to buy from this dealership and I’m sure I passed 3 or more Mercedes dealerships to buy from this dealership.Thats why I gave them five stars and I would give them more stars if I could but the people who work...
Response from the owner Replied: Thank you so much for choosing our dealership and for your amazing review! We're truly grateful for your kind words and for making the trip to see us. Our team is dedicated to providing the best customer service possible, and we're thrilled to hear that we exceeded your expectations.
Google Review
- October 23, 2023
Mel is very so accommodating.
Response from the owner Replied: Thank you, Margaret! We appreciate your kind words about Mel's accommodating nature.
Google Review
- October 22, 2023
Mark is the best service manager in MB of Syracuse.
Response from the owner Replied: Thank you, Jae Oh! Mark truly is one of the best at MB of Syracuse. We appreciate your kind words.
Google Review
- October 21, 2023
Great service and care. Nick Emmert is a fantastic staff member.
Response from the owner Replied: Thank you so much, Daniel! We truly appreciate your kind words and are glad to hear that Nick provided you with exceptional service and care.
Google Review
- October 21, 2023
Response from the owner Replied: Thank you, Jason! We appreciate your 5-star rating.
Google Review
- October 21, 2023
Always courteous and knowledgeable. Very professional team. From sales, service, financing and body shop. If you need something they go out of their way to help. Very satisfied.
Response from the owner Replied: Thank you for your kind words! We appreciate your satisfaction and our team is always here to help.
Google Review
- October 21, 2023
Response from the owner Replied: Thank you for your 5-star rating, Wendy! We appreciate your support.
Google Review
- October 20, 2023
Response from the owner Replied: Catman, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- October 18, 2023
Poor communication which required numerous follow up calls. They didn’t respect our time and failed to keep us informed or address concerns.
Response from the owner Replied: We apologize for the poor communication experience and any inconvenience caused. We understand the importance of respecting your time and keeping you informed. Please feel free to contact us so we can address any remaining concerns and provide further assistance.
Google Review
- October 18, 2023
Response from the owner Replied: Thank you for your 5-star rating, Suzanne! We appreciate your support.
Google Review
- October 18, 2023
Response from the owner Replied: Thank you, John! We appreciate your 5-star rating.
Google Review
- October 16, 2023
Great place to do business. They kept me updated so it was easy for me to coordinate my schedule with the return of my business van.
Response from the owner Replied: Thanks for choosing Shaggy Dog Lodge! We're glad to hear that our updates helped you coordinate your schedule with your business van's return.
Google Review
- October 14, 2023
Response from the owner Replied: Thank you, Paul! We appreciate your 5-star rating!
Google Review
- October 14, 2023
Great experience. I know Sam is fairly new but just a solid individual who shows his passion for customers and cars!
Response from the owner Replied: Thank you, Joanne! We appreciate your kind words about Sam and his dedication to our customers and cars.
Google Review
- October 14, 2023
Response from the owner Replied: Todd, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- October 12, 2023
First service on my GLE 450, and I can’t tell you how impressed I am with the Service Center. Everything was done as specified, including a shuttle to an appointment in the city 🏙️ Kudos to everyone, but especially Mike who made things happen for us!
Response from the owner Replied: Thank you so much, Lisa! We're thrilled to hear that your first service experience with us exceeded your expectations. We truly appreciate your kind words and will be sure to pass along your compliments to Mike and the rest of our team. We're here to make things happen for you and look forward to serving you again in the future.
Google Review
- October 12, 2023
Excellent service !
Response from the owner Replied: Thank you, Vincent! We're grateful for your feedback and glad to hear that you had an excellent experience with our service.
Google Review
- October 12, 2023
Professional, clean and friendly environment.
Response from the owner Replied: Thank you, Karen! We appreciate your kind words about our professional, clean, and friendly environment.
Google Review
- October 12, 2023
Great service staff with needed work identified, and done correctly! I’ll be back for more service soon.
Response from the owner Replied: Thank you, Joseph! We appreciate your kind words and look forward to serving you again soon.
Google Review
- October 11, 2023
Response from the owner Replied: Thank you, Richard! We appreciate your 5-star rating.
Google Review
- October 11, 2023
Excellent sales professionals, Timothy has helped us find the right vehicle we were looking for. Though we had quite a few challenges, Tim was able to assist us with our requests. It was an excellent experience with the whole team as well. Definitely recommend the dealership!
Response from the owner Replied: Thank you, Gerard-Ian! We're grateful for your kind words and for choosing us. We're glad that Timothy was able to assist you in finding the right vehicle, despite the challenges. We appreciate your recommendation and look forward to serving you again in the future!
Google Review
- October 11, 2023
Everyone was very friendly and helpful in the shop. However, they didn’t honor the 5 year service plan that I paid for when I bought the car. And with my tire rotation they didn’t change the air pressure in my tires accordingly, so I’ve been spending a lot of time trying to get this done...
Response from the owner Replied: We apologize for any inconvenience you experienced with our service. We understand your frustration and would like to assist you further. Please contact us so that we can address your concerns and find a solution for you.
Google Review
- October 10, 2023
Great product and exceptional customer service from Mercedes Benz Syracuse
Response from the owner Replied: Thank you for your kind words, Ron! We appreciate your feedback and are glad to hear that you had a great experience with both our product and our customer service.
Google Review
- October 09, 2023
Nick in service went above and beyond! Thank you Nick!
Response from the owner Replied: Thank you for your kind words, Terry! We're incredibly grateful for your recognition of Nick's exceptional service.
Google Review
- October 07, 2023
Very nice and polite.
Response from the owner Replied: Thank you, Paulette! We appreciate your kind words.
Google Review
- October 06, 2023
I appreciated the quick, courteous responses from making an appointment, providing a loaner and service.
Response from the owner Replied: Thank you, Elaine! We're glad you noticed our quick and courteous responses throughout the process.
Google Review
- October 04, 2023
Super! Ask for Fadi!
Response from the owner Replied: Thank you for the kind words, Ad Lucem! We appreciate your feedback and will definitely pass along your compliments to Fadi.
Google Review
- October 04, 2023
Nick Emeret (sp?) Was great. He kept in touch numerous times with silver Rock. Everyone there at Mercedes very helpful.
Response from the owner Replied: Thanks for the 5-star review, Kay! We're grateful for your kind words about Nick's excellent communication and our helpful team at Mercedes.
Google Review
- October 03, 2023
I had my first service on my new car done here for the first time. It was about an hour, very quick, professional, friendly, no nonsense, very happy with that!! I could just work on my phone or watch tv in the waiting room with a coffee/tea and some snack. Beautiful!!
Response from the owner Replied: Thank you so much for choosing us for your first car service! We're glad to hear that you had a quick and professional experience. We appreciate your kind words and hope to see you again in the future.
Google Review
- October 03, 2023
A great place to buy your Mercedes! My sales person Mark was so nice and accommodating, he made buying my Mercedes a pleasure. I will definitely be back as a return customer:)
Response from the owner Replied: Thank you for choosing us, Christina! We're glad to hear that Mark made your car-buying experience enjoyable. We appreciate your support and look forward to serving you again in the future.
Google Review
- October 02, 2023
Response from the owner Replied: Thank you, Douglas! We appreciate your 5-star rating!
Google Review
- September 30, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- September 29, 2023
Fadi was great, very knowledgeable and a pleasure to work with. Thank You
Response from the owner Replied: Thank you so much for your kind words, Angelo! We appreciate your feedback and are glad that you had a positive experience working with Fadi.
Google Review
- September 29, 2023
Superb customer service with Melanie. The Sprinter tech handling my repair spotted 2 other componants defective I hot notified at once and gave ok to repair. I was not even a regular customer but someone passing by. Thank you so much to the entire team.
Response from the owner Replied: Thank you so much for your kind words, Jacques! We're grateful for the opportunity to assist you and glad that our Sprinter tech was able to spot those additional defective components. It was our pleasure to provide you with excellent customer service.
Google Review
- September 29, 2023
Response from the owner Replied: Thank you, Catherine! We're so glad we could provide you with a special experience and address all your questions and concerns.
Google Review
- September 27, 2023
I'm afraid not good. The car was not cleaned. The door put on had some kind of tape residue I can't get off and there's a damage to the paint on the mirror. There something on the windows I had to scrape with a razor blade. There was glass in the front and back. The 2 gentleman in the body shop were...
Response from the owner Replied: We apologize for the inconvenience and appreciate your feedback. We're sorry to hear about the issues you experienced with the cleanliness of the car and the damage to the mirror. We'll make sure to address these concerns with our team to prevent any similar occurrences in the future and look forward to seeing you for your full detail.
Google Review
- September 26, 2023
Response from the owner Replied: Hello Craig. Thank you for taking the time to bring your concerns to our attention. We were disappointed to hear you left our Dealership feeling this way and would appreciate the chance to discuss this further with you. We tried reaching out this morning but were unable to get ahold of you. Please give me a call at your convenience at (315)637-4500 so we can further learn about your experience. We appreciate your business and would like the opportunity to earn it again in the future. Thanks again.Nick CrisafiService DirectorMercedes-Benz of Syracuse315-637-4500
Google Review
- September 24, 2023
I've had great help.
Response from the owner Replied: Thank you for your kind words!
Google Review
- September 22, 2023
Response from the owner Replied: Thank you for the 5-star rating, Sanchit! We appreciate your support.
Google Review
- September 19, 2023
Response from the owner Replied: We apologize for any inconvenience caused. We are here to help and can be reached at 315-637-5400.
Google Review
- September 18, 2023
Very professional 👏
Response from the owner Replied: Thank you for your kind words! 🙌
Google Review
- September 18, 2023
Response from the owner Replied: Thank you for your 5-star rating, Po Lam!
Google Review
- September 18, 2023
Response from the owner Replied: Thank you for the 5-star rating, Misty! We appreciate your support!
Google Review
- September 15, 2023
From the initial contact with Leigh Viscotti, everything went smoothly. Our salesman, Mohammad Masri, was very thorough in helping us through the buying process. We were extremely pleased with the dealership!!
Response from the owner Replied: Thank you, Ruth! We're grateful for your kind words and glad to hear that Leigh and Mohammad provided such a smooth and thorough buying experience.
Google Review
- September 14, 2023
Response from the owner Replied: Thank you, Dr. Nevin Parish, for your 5-star rating! We appreciate your support.
Google Review
- September 14, 2023
Great service and staff
Response from the owner Replied: Thank you so much, Joe! We appreciate your kind words and are grateful for your support.
Google Review
- September 10, 2023
Got charged, when 0 services were provided, also gave me the I don't want to fix ur car price, no communication from them to me, I had to reach out to them several times, sat on hold for 45 min pluse... I wouldn't go their to get ur car
Google Review
- September 10, 2023
Unfortunately, our car was backed into and an entire door was crushed. FORTUNATELY, we had the bodywork done at Mercedes-Benz of Syracuse. AMAZING work, stellar customer service and everyone we came in contact with was friendly and professional. Would definitely recommend them to friends.
Response from the owner Replied: Thank you so much for choosing Mercedes-Benz of Syracuse to repair your car's door. We truly appreciate your kind words about our amazing work and stellar customer service. It was a pleasure assisting you, and we would love to have the opportunity to serve your friends as well.
Google Review
- September 09, 2023
Mercedes in Syracuse is always top notch service. Staff is very friendly and helpful.
Response from the owner Replied: Thank you for your kind words, Paula! We truly appreciate your support.
Google Review
- September 09, 2023
Staff is very professional and willing to go the extra mile. The staff focus on your concerns and work immediately to action and resolved your concerns. Great experience
Response from the owner Replied: Thank you, Hamed! We appreciate your kind words and are thrilled that our staff was able to address your concerns promptly.
Google Review
- September 09, 2023
Thankfully your service dept. is very good. This is the 3rd time I've had work done to fix the same problem. I'm told that the computer system resets & causes the vehicle to go into a slow down mode & it won't go over 30 mph unless you're going downhill. Had business meetings but couldn't get...
Response from the owner Replied: Thank you for your kind words and for bringing this issue to our attention. We appreciate your loyalty and understand your frustration with the ongoing problems you've experienced. We apologize for the inconvenience caused and will work hard to address these concerns.
Google Review
- September 09, 2023
Awesome from start to finish!
Response from the owner Replied: Thanks for the awesome feedback, Tom! We're grateful for your support.
Google Review
- September 09, 2023
Excellent. The sales people, financial people and management we’re all first class.! I would recommend the dealership to anyone in the market for a new car.
Response from the owner Replied: Hi Robert, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- September 07, 2023
Staff was very nice, kept me informed. The fixed what was wrong
Response from the owner Replied: Thank you so much, Betty! We're glad our staff could assist you and keep you informed. We appreciate your feedback!
Google Review
- September 05, 2023
I want to thank Ms. Melanie and entire service department, who helped me out when my 2022 Mercedes Sprinter needed to be checked out while on business in NY. This is one of the best professional services I ever received.Thank you MB Syracuse for your quick response and assistance when I was 1000...
Response from the owner Replied: Thank you so much for your kind words, Safin! We're incredibly grateful for your appreciation of Ms. Melanie and our service department. It means a lot to us that we were able to provide you with the quick response and assistance you needed, even while you were far from home. Your satisfaction is our top priority, and we're glad to have exceeded your expectations. We're here for you whenever you need us. Thank you again!
Google Review
- September 04, 2023
BEAWARE****The customer service is like one of a used car dump. I put down 10k on a brand new suv and after a year of having the vehicle it was involved in a fire with 70 other vehicles here in Texas. I contacted mb of Syracuse where I purchased the car to have my warranties canceled and to get my...
Google Review
- September 01, 2023
Very happy with service and staff. Everything was completed as promised. I highly recommend them
Response from the owner Replied: Thank you, Eric AVERY! We're grateful for your recommendation and glad we could deliver on our promises!
Google Review
- September 01, 2023
Service was excellent and finished when they said it would be! Staff are friendly and responsive. Great place to do business, I highly recommend them.
Response from the owner Replied: Thank you, Deborah! We appreciate your kind words and are glad to hear that you had a positive experience with our service.
Google Review
- September 01, 2023
Bought my wife’s car in to take care of a recall letter. Car was ready on time as promised and staff handle the issue and treated me well.A special thanks to the gentleman that gave me a ride home, I think his name was Joe, that was very professional and a pleasure to talk to.
Response from the owner Replied: Thank you for bringing your wife's car in for the recall service, Al! We're glad to hear that our staff handled the issue well and that Joe provided you with a professional and enjoyable experience. We appreciate your feedback!
Google Review
- August 31, 2023
Estimate and repair costs did not match damage photos taken of vehicle. Parts not available to view upon request immediately upon pickup. Engine compartment covered in sanding dust and buffing compounds.
Response from the owner Replied: Jonathan, Thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is especially important to us. We tried reaching out but were unable to get a hold of you. Please give me a call at your convenience at (315)637-4500. We appreciate your business and would like the opportunity to earn it again in the future. Thanks again.
Google Review
- August 31, 2023
THE STARS ARE ONLY FOR THE SERVICE ON THE CAR. I WOULD GIVE 0 FOR EVERYTHING ELSE. Great service except I had asked them to give me a heads up when my car was ready to be picked up (I live in Utica so it’s a drive out there and need the heads up to make sure I can get out there), and had explained...
Response from the owner Replied: We apologize for the lack of communication and inconvenience you experienced. We understand the importance of keeping you informed about your car's readiness. We appreciate your feedback and will work on improving our communication process to ensure a smoother experience for our customers. Please feel free to reach out to us via text or call for any further assistance.
Google Review
- August 31, 2023
Response from the owner Replied: RAJ, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- August 31, 2023
Response from the owner Replied: Emily, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- August 30, 2023
I was heading on a Friday to Canada from Ct.and going through Syracuse when I got a flat on my E450 which have run flat tires. Well not knowing the area I called Mercedes of Syracuse. Lindsey there took my information. She confirmed they had tires in stock and said the shop closed at 5 but the...
Response from the owner Replied: Thank you for sharing your experience, Walter! We appreciate your kind words and are glad that Lindsey, Mark, and Mike were able to provide you with exceptional service and assistance. We look forward to serving you again for all your Mercedes needs.
Google Review
- August 30, 2023
Response from the owner Replied: Luigi, we appreciate your high star rating! Safe travels
Google Review
- August 30, 2023
Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.
Google Review
- August 30, 2023
Response from the owner Replied: Thank you, Joe! We appreciate your 5-star rating!
Google Review
- August 30, 2023
Very prompt and professional
Response from the owner Replied: Thank you, Heidi! We appreciate your kind words and are glad to hear that our service was prompt and professional.
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for choosing Romano Motors, Donald! We're glad Patrick was able to provide great sales assistance. Enjoy your new GLC300!
Google Review
- August 29, 2023
Response from the owner Replied: Thank you so much, Dorothy! We appreciate your 5-star rating!
Google Review
- August 29, 2023
Very Professional staff and aclean welcoming environment
Response from the owner Replied: Thank you so much for your kind words, James! We really appreciate your feedback and are glad to hear that you had a positive experience with our staff and environment.
Google Review
- August 29, 2023
Response from the owner Replied: Thank you, Maria! We appreciate your 5-star rating!
Google Review
- August 28, 2023
Response from the owner Replied: Thank you, Kevin! We appreciate your 5-star rating!
Google Review
- August 28, 2023
I purchased my MB in Ohio and now spend a lot of my time in Syracuse N.Y. I started to receive service alerts in my car telling me to make an appointment . So not having bought my car at the Syracuse MB location, and not knowing anyone, of course made it a little intimidating at first.When I...
Response from the owner Replied: Thank you, Marianne! We're grateful for your kind words and thrilled to hear that Mark in our service department was able to put you at ease and address all your concerns. We appreciate your recommendation and look forward to serving you again in the future!
Google Review
- August 28, 2023
Response from the owner Replied: Thank you, Caprisha! We appreciate your 5-star rating!
Google Review
- August 26, 2023
Response from the owner Replied: Paul thank you so much for your feedback! Have a great day and safe travels!
Google Review
- August 26, 2023
Response from the owner Replied: Thank you, Becky! We appreciate your continued support.
Google Review
- August 26, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- August 25, 2023
Melanie at Mercedes of Syracuse is top notch. Professionalism and experience tremendous. Always gives me a high level of communication throughout any repair, maintenance or recall work even within the pandemic stresses plaguing this industry.
Response from the owner Replied: Thank you, Richard! We appreciate your kind words and trust in Melanie's expertise. We're glad she consistently provides excellent communication and service, even during challenging times.
Google Review
- August 24, 2023
Response from the owner Replied: Thank you, Kara C! We appreciate your 5-star rating!
Google Review
- August 23, 2023
This was a great experience. Tim worked with us to find a great vehicle, let us know when it was received at the dealership so we could see it in person and, then, when we decided we wanted it for sure, the team went above and beyond so we could have a spot delivery that day since we live an hour...
Response from the owner Replied: Thank you so much for your kind words, Lori! We're delighted that Tim and our team were able to provide you with a great experience and accommodate your needs. We appreciate your business and hope you enjoy your new vehicle!
Google Review
- August 23, 2023
Response from the owner Replied: Thanks for your 5-star rating, Sandy! We appreciate your support.
Google Review
- August 22, 2023
Response from the owner Replied: Thank you for the 5-star rating, Mohemmd! We appreciate your support.
Google Review
- August 22, 2023
Response from the owner Replied: Thank you for your 4-star rating, David! We appreciate your support.
Google Review
- August 22, 2023
Response from the owner Replied: Thank you for the 5-star rating, Mike!
Google Review
- August 22, 2023
Response from the owner Replied: Thank you, Zsuzsa, for the 5-star review!
Google Review
- August 22, 2023
Response from the owner Replied: Connor, thank you for taking the time to leave our dealership a high star rating!
Google Review
- August 22, 2023
Response from the owner Replied: Maryanne, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- August 21, 2023
Mark is good service advisor. The service team had part and I had my car back quickly.
Response from the owner Replied: Thank you, Lynn! We appreciate your kind words about Mark and our service team. We're glad we could get your car back to you quickly.
Google Review
- August 21, 2023
I love Mercedes Benz of Syracuse! You all offer the best customer service and business! Thank you!
Response from the owner Replied: Thank you, LaTonya! We appreciate your kind words and are grateful for your support!
Google Review
- August 19, 2023
My customer service experience was excellent start to finish!
Response from the owner Replied: Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our customer service.
Google Review
- August 19, 2023
As a current Mercedes owner of a GLC300 2019, I expected a little bit of a discount on a 2024 or a rebate since I am a loyal customer
Response from the owner Replied: We appreciate your loyalty as a Mercedes owner, Deborah. Please feel free to reach out to us to discuss any potential discounts or rebates that may be available for you as a valued customer.
Google Review
- August 18, 2023
No complaintsMark Z was great and knowledgeable very pleased with the communication
Response from the owner Replied: Thank you, Christina! We appreciate your kind words and are glad to hear that Mark Z provided great and knowledgeable service. Your satisfaction is our priority!
Google Review
- August 18, 2023
Mercedes Benz of Syracuse was very helpful when I had a tire blow out on Highway 481 and needed a new tire to get me back on the road. Not being a resident of the area, I needed quick and reliable service and they were great.
Response from the owner Replied: Thank you for sharing your experience, Cathy! We're glad we could help you quickly and get you back on the road.
Google Review
- August 15, 2023
Response from the owner Replied: Thank you for your 5-star rating, Glenn! We appreciate your support.
Google Review
- August 15, 2023
Excellent and timely service
Response from the owner Replied: Thank you, Mustafa! We appreciate your kind words and are glad we could provide you with excellent and timely service.
Google Review
- August 15, 2023
Response from the owner Replied: Thank you, Regina! We appreciate your 5-star rating!
Google Review
- August 15, 2023
Response from the owner Replied: Thank you for your 5-star rating, Taghrid! We appreciate your support.
Google Review
- August 15, 2023
Response from the owner Replied: Kevin, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- August 15, 2023
The overall experience was good and no stressing during this process. I want to extend the amazing customer service experience from Joe Valentino Jr. I look forward to our creating a good business relationship.
Response from the owner Replied: Thank you, Shawna! We appreciate your kind words and are grateful for the opportunity to serve you. Looking forward to building a strong business relationship with you.
Google Review
- August 12, 2023
Great team ! Had the job done !
Response from the owner Replied: Myriam, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- August 12, 2023
Friendly, fast service. Very pleased with results
Response from the owner Replied: Thank you for your kind words! We're happy to hear that you had a great experience with us.
Google Review
- August 12, 2023
Everything was good Service but I wish I have in my town. It’s too far for me.
Response from the owner Replied: Yilmaz, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- August 12, 2023
Mark in Service is an Asset to your Dealership. Very Knowledgeable and accommodating. Very dedicated and trustworthy. Dealership is very clean and comfortable while waiting for vehicle.
Response from the owner Replied: Victor, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- August 12, 2023
Service manager Melanie and technician Todd hooked me up with a turbo resonator replacement within 18 hours of my RV limping to them in the middle of a road trip. Great service from both. THANK YOU MB Syracuse, and give these two a raise!
Response from the owner Replied: Alan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- August 12, 2023
It was an horrible experience. It took me 3 months to fix my sunroof. Between the insurance and Mercedes. I kept calling Mercedes and I even had to talk to the manager twice.To top it all off, when I went to pick up my car the cashier yelled at me. She told me how much I had owed. I told her, the...
Response from the owner Replied: Sonia, Thank you for taking the time to speak with us about your review and we understand your frustration. We have worked extremely hard to address your concerns with our staff and hope to earn your business again in the future.
Google Review
- August 08, 2023
Response from the owner Replied: Thank you, Yingzi, for the 5-star rating! Safe travels.
Google Review
- August 07, 2023
I lost my job because I brought my truck in for diagnosis and they kept it for a week without calling me or telling me what’s the issue with my truck. I only came into get a diagnosis and it should only take by the end of the day that I dropped it off not a whole week after now I have lost my job...
Response from the owner Replied: Hi Tony, we regret to hear that you are displeased with your recent experience with us. Please reach out to Nicholas Crisafi at 315-637-4500. We hope to hear from you soon. Thank you!
Google Review
- August 03, 2023
Response from the owner Replied: Nada, we appreciate your high star rating! Safe travels
Google Review
- August 01, 2023
Response from the owner Replied: Thank you, Mohammad Hussin! We appreciate your 5-star rating.
Google Review
- August 01, 2023
I had a very positive visit and was given very good care and service, I was also grateful for the one time good will repair as I hadn't realized my warranty expired the day before, so this was very much appreciated!My other Mercedes dealer greets you when you pull up, takes your requests/vehicle...
Response from the owner Replied: Thank you for your positive feedback, Heather! We're glad to hear that you had a great visit and received good care and service. We appreciate your understanding regarding the confusion upon arrival and we'll work on improving our greeting process. Thank you for choosing us and we hope to see you again soon!
Google Review
- August 01, 2023
Response from the owner Replied: Thank you so much, Linda! We appreciate your 5-star rating!
Google Review
- July 31, 2023
Response from the owner Replied: Thank you so much for your 5-star rating, Katie! We appreciate your support!
Google Review
- July 31, 2023
Response from the owner Replied: Deborah, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- July 29, 2023
The process to exchange the leased car is great experience
Response from the owner Replied: James, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 28, 2023
Profesional & fast!
Response from the owner Replied: Yolanny, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- July 27, 2023
Smooth, easy and trustworthy experience and transaction. Mark Davis was a true pleasure to work with. A forever customer.
Response from the owner Replied: Thank you for your kind words! We're grateful to have Mark Davis on our team. We appreciate your loyalty and look forward to serving you in the future.
Google Review
- July 27, 2023
Melanie is fantastic! Always on top of scheduling and service issues.
Response from the owner Replied: Thank you so much for your kind words, Randall! We truly appreciate your feedback and are thrilled to hear that Melanie has been providing you with excellent service.
Google Review
- July 27, 2023
Response from the owner Replied: Thank you for your 4-star rating. We appreciate your feedback and are here to assist you further. Please feel free to reach out to us via text or call if you have any concerns or questions.
Google Review
- July 27, 2023
Every detail of the service appointment from the scheduling to picking up the vehicle was excellent
Response from the owner Replied: Thank you, Mark! We're thrilled to hear that every aspect of your service appointment was excellent. We appreciate your kind words and look forward to serving you again in the future.
Google Review
- July 26, 2023
Response from the owner Replied: Thank you for your 5-star rating! We appreciate your support.
Google Review
- July 25, 2023
Repair work done well and appeared thorough, though it took a long time. Delays were related to getting replacement parts. Wish I had requested a loaner rather than to have provided my own transportation by borrowing a vehicle from family.
Response from the owner Replied: Thank you for your feedback, Robert. We apologize for the delays caused by sourcing replacement parts. We appreciate your patience and understanding. If you need any further assistance, please don't hesitate to reach out to us via text or call.
Google Review
- July 25, 2023
Response from the owner Replied: Thank you for your 4-star rating! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Google Review
- July 25, 2023
Response from the owner Replied: Thank you for the 5-star rating, Dena! We appreciate your support.
Google Review
- July 24, 2023
Great customer service. Friendly honest people. Quick response to my questions. Drove 125 miles to buy a car here.
Response from the owner Replied: Thank you so much for your kind words, Dale! We're thrilled to hear that you had a great experience with our customer service. We appreciate your business and hope you're enjoying your new car.
Google Review
- July 24, 2023
My Sprinter had several issues that needed attention; recalls, brakes and 24,000 mile service. I dropped the vehicle off, talked everything over with Melanie, the Sprinter Service Manager. I returned the next day, everything was taken care of, I was very satisfied.
Response from the owner Replied: Thank you for choosing our service, William! We're glad to hear that Melanie, our Sprinter Service Manager, took care of all your vehicle's issues and that you left satisfied. We appreciate your feedback!
Google Review
- July 24, 2023
Thank you for your great service ,,
Response from the owner Replied: James, We appreciate your kind words and are grateful for your support!
Google Review
- July 22, 2023
Response from the owner Replied: Thank you for your 5-star rating, Travis! We appreciate your support.
Google Review
- July 21, 2023
The you Mercedes of Syracuse!! You made my service and repair of my 2019 E450 a breeze😃😃
Response from the owner Replied: Thank you, Naaman! We're thrilled to hear that we made your service and repair experience a breeze. We appreciate your kind words and are always here to accommodate your busy schedule.
Google Review
- July 20, 2023
Friendly and knowledgeable staff. Fast, efficient transaction. I will be buying my next vehicle from Mercedes Benz of Syracuse.
Response from the owner Replied: Thank you, Andrew! We appreciate your kind words and are thrilled to hear that you had a positive experience with our staff. We look forward to assisting you with your next vehicle purchase at Mercedes Benz of Syracuse.
Google Review
- July 20, 2023
Great place great people will never buy a car from anyone else
Response from the owner Replied: Thank you for your kind words, Marco! We are grateful for your loyalty and support.
Google Review
- July 20, 2023
Staff need to be more friendly. For example, sitting in the waiting area and they'll walk by without even saying good morning or ask if you're being helped. I must give huge respect to Stephen Paunovski for acknowledging us at first sight and even going above and beyond to approach us again when he...
Response from the owner Replied: Thank you for your feedback, Huell Entertainment. We apologize for any unfriendly interactions you experienced with our staff. We appreciate your kind words about Stephen Paunovski, who went above and beyond to make you feel acknowledged and attended to. We strive to provide excellent customer service and will address the issue with our staff to ensure a more welcoming atmosphere. If you have any further concerns or need assistance, please feel free to contact us.
Google Review
- July 20, 2023
We are always happy with the service department at Mercedes
Response from the owner Replied: Thank you for your kind words! We appreciate your continued support.
Google Review
- July 20, 2023
Nice experience.
Response from the owner Replied: Thank you so much, William! We're glad you had a great experience with us.
Google Review
- July 18, 2023
Phenomenal customer service
Response from the owner Replied: Thank you so much for your kind words! We are thrilled to hear that you had a phenomenal experience with our customer service. It means the world to us.
Google Review
- July 17, 2023
Service was done to satisfaction in a reasonable amount of time. The overall ambience of the Dealership was not what was expected relative to experience with other Mercedes Benz Dealerships
Response from the owner Replied: Thank you for your feedback, Victor. We appreciate your positive comments about the service and the timely manner in which it was completed. We apologize if the overall ambience of our dealership did not meet your expectations. We strive to provide a comfortable and inviting environment for all of our customers. If there is anything else we can assist you with, please feel free to reach out to us via text or call.
Google Review
- July 14, 2023
Great people, really the best dealership I have ever dealt with. I would recommend them to anyone.
Response from the owner Replied: John, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- July 14, 2023
Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.
Google Review
- July 13, 2023
Response from the owner Replied: Thank you for the 5-star rating, Eiman! We appreciate your support.
Google Review
- July 13, 2023
Response from the owner Replied: Thank you so much for the 5-star rating, Christina! We truly appreciate your support.
Yelp Review
- July 13, 2023
When looking for a new car, the sales department was phenomenal.  Absolutely not pushy, I knew the car I wanted and they made it work. Now the service department was a cut above the rest, quick turn around, polite, reasonable (for a Merc) and a wonderful team to work with. I would recommend this...
Yelp Review
- July 13, 2023
When looking for a new car, the sales department was phenomenal. Absolutely not pushy, I knew the car I wanted and they made it work. Now the service department was a cut above the rest, quick turn around, polite, reasonable (for a Merc) and a wonderful team to work with. I would recommend this...
Google Review
- July 13, 2023
Prompt, friendly service.I have an RV on a Mercedes chassis that needed recall work. I also needed an oil change, wiper, blade change, and inspection. When I drove onto the lot, I was met in the parking area, escorted into the service department, and in no time I was on the road while my work was...
Response from the owner Replied: Jennie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Yelp Review
- July 12, 2023
Three years after buying a car with a dashboard that couldn't stay lit and three blown motors later, I finally got a dealership in Rochester to take pity on the pos I got from this place. All I want back is the balance of the extended warranty I paid for. 3 calls and emails and even the gm can't...
Google Review
- July 12, 2023
Friendly, knowledgeable and quick turnaround.
Response from the owner Replied: Thank you, Sue! We're glad you had a great experience with our team.
Google Review
- July 12, 2023
Very professional and prompt service! Friendly driver carried me to and from work on business day when loaner vehicle was not available.
Response from the owner Replied: Thank you for your kind words, Diane! We appreciate your feedback and are glad to hear that our driver provided you with professional and prompt service. We apologize for any inconvenience with the loaner vehicle, but we're happy we could still assist you.
Google Review
- July 10, 2023
Response from the owner Replied: zheqian zhang (Mark), It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- July 10, 2023
Wow - tried three times to schedule a service appointment. After holding all three times, someone in service picked up and hung up. I guess Mercedes-Benz of Syracuse has too much business, too much money, and can't be bothered.
Response from the owner Replied: Dino-n-Suz, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give name a call directly at 315-637-4500 to review your experience.
Google Review
- July 10, 2023
It has been a problem getting the appropriate service for my 2018 GLC. It's best if you contact me so that I can provide further details.
Google Review
- July 10, 2023
Response from the owner Replied: Lloyd, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- July 03, 2023
Response from the owner Replied: Paul, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- July 03, 2023
Excellent prompt service for my repair. Extra thanks to service advisor Mark for making my service time enjoyable.
Response from the owner Replied: Thank you, Thomas! We appreciate your kind words and are thrilled to hear that you had an excellent experience with our prompt service. We will pass along your appreciation to Mark.
Google Review
- July 02, 2023
Excellence service!
Response from the owner Replied: Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service.
Google Review
- July 01, 2023
Response from the owner Replied: Thank you, Gary, for the 5-star rating! We appreciate your support.
Google Review
- June 29, 2023
Pat and Mike are get to work with.
Response from the owner Replied: Nicholas, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- June 29, 2023
Response from the owner Replied: Buzz, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- June 27, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- June 26, 2023
Mike T went above and beyond to get our vehicle serviced and back to us in a very timely manner.
Response from the owner Replied: Thank you for your kind words, Larry! We're glad to hear that Mike provided exceptional service and got your vehicle back to you quickly. Your feedback is greatly appreciated!
Google Review
- June 26, 2023
I had service done at Romano Ford on my 2021 Expedition. Romano Ford had my Expedition from late August 2022-January 2023, yes, for approximately 4 months. The people are very nice there, and some of the hold-up was due to supply chain issues, recall parts not being available, and staffing (lack...
Google Review
- June 24, 2023
Melanie is terrific and makes you feel like family! My Sprinter based RV was taken care of with the upmost care and work was on time per schedule. I very much appreciate having this level of service within 2 hours of my home.
Response from the owner Replied: Thank you so much for your kind words, Robert! We're thrilled to hear that Melanie provided you with top-notch service and made you feel like part of the family. We appreciate your support and look forward to serving you again in the future.
Google Review
- June 24, 2023
Response from the owner Replied: Thank you so much for your 5-star rating, Kenji! We appreciate your support.
Google Review
- June 22, 2023
Good service. Friendly. A little time consuming though even if you have the first appointment. Suggest dropping off or booking their loaner car.
Response from the owner Replied: Thank you for your kind review, JD! We appreciate your feedback and suggestion.
Google Review
- June 22, 2023
My service was absolutely amazing I will not take my vehicle anywhere else Mercedes is the best. Excellence at its greatest very friendly and professional at all times. You can feel the love the care and concern over the phone and at the door. I love RomanoMercedes in Fayetteville,...
Response from the owner Replied: Thank you so much for your kind words, Patricia! We truly appreciate your loyalty and trust in RomanoMercedes. We're here for you whenever you need us. 🌹
Google Review
- June 22, 2023
Response from the owner Replied: Thank you for the 5-star rating, Fred! We appreciate your support.
Google Review
- June 22, 2023
Response from the owner Replied: Thomas, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- June 20, 2023
Very friendly, very helpful, made the purchase very easy.
Response from the owner Replied: Thank you so much for your kind words, Chuck! We're thrilled to hear that our team was able to provide you with a seamless purchasing experience.
Yelp Review
- June 19, 2023
I am a customer of Mercedes Benz of Syracuse.  Stopped in to look at a 2020 CPO C300, Mojave Silver, low mileage.  From a distance it looked great.  A closer review revealed scratches and a ding on the passenger door. The salesman shared with me the scratches could be buffed out and the ding touched...
Yelp Review
- June 19, 2023
I am a customer of Mercedes Benz of Syracuse. Stopped in to look at a 2020 CPO C300, Mojave Silver, low mileage. From a distance it looked great. A closer review revealed scratches and a ding on the passenger door. The salesman shared with me the scratches could be buffed out and the ding touched...
Google Review
- June 16, 2023
The employees feel more like friends. I'm treated like I'm special. ...and so is my car.
Response from the owner Replied: Thank you, Michael! We're thrilled to hear that our team makes you feel like part of the family. We appreciate your business and your kind words.
Google Review
- June 16, 2023
I was traveling back to Cincinnati from Schenectady when my AC unit blew and broke a couple belts. I had it towed to their location along with a trailer I was pulling, they got me back on the road asap, so friendly and such a good experience.
Response from the owner Replied: Steve, Thank you so much for choosing our location to help you get back on the road quickly! We're thrilled to hear that our team provided you with such a positive experience.
Google Review
- June 15, 2023
Communication delays are awful with service guy I dealt with. Car was there for two weeks. Not due to any parts back order but I think simply because I was in a loaner and my vehicle kept being pushed to the back of the line.
Response from the owner Replied: Lucrettia, Thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is especially important to us. We tried reaching out but were unable to get a hold of you. Please give me a call at your convenience at (315)637-4450. We appreciate your business and would like the opportunity to earn it again in the future. Thanks again. Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- June 13, 2023
They greeted me in a timely matter and had the work done when they said it would be. Their waiting room is a little small but in today’s world that is expected.
Response from the owner Replied: Thank you for taking the time to share your positive experience with us, P. Martin Wynyard! We appreciate your kind words and are glad to hear that we were able to provide timely service to you. We apologize for any inconvenience caused by the size of our waiting room. Please don't hesitate to contact us via text or call if you need further assistance.
Google Review
- June 12, 2023
Response from the owner Replied: Thank you for leaving a 4-star rating. Please do not hesitate to contact us if you need further assistance.
Google Review
- June 09, 2023
Very professional very understanding
Response from the owner Replied: Thank you for taking the time to leave us a 5-star review, Mark! We're thrilled to hear that our team was able to provide you with professional and understanding service.
Google Review
- June 09, 2023
Always great service from Mercedes-Benz and our Sprinter Service Advisor is absolutely the best!!!
Response from the owner Replied: Thank you so much for your kind words, Theresa! We truly appreciate your continued trust in Mercedes-Benz and are thrilled to hear that our Sprinter Service Advisor provided you with exceptional service.
Google Review
- June 09, 2023
Response from the owner Replied: Thank you for leaving a 4-star rating. Please feel free to contact us via text or call if you need further assistance.
Google Review
- June 08, 2023
Response from the owner Replied: Jawad, thank you so much for the 5 star review!
Google Review
- June 08, 2023
Response from the owner Replied: Thank you for the 5-star rating, Adam!
Google Review
- June 08, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- June 05, 2023
Amazing customer service from the beginning to the end
Response from the owner Replied: Scott, Thank you so much for your kind words! Safe travels.
Google Review
- June 05, 2023
The work they did was great! Unfortunately, this was overshadowed by poor communication, which led to my vehicle being kept for two and a half weeks. The estimated work time was only 5-7 days. When I got the vehicle back, it was realized that not all work had been done. I still had a wheel that was...
Response from the owner Replied: We're sorry to hear about the poor communication and inconvenience you experienced during the repair process, Kyle. We understand how frustrating it can be when expectations aren't met. We appreciate your feedback and will use it to improve our services. Please feel free to contact us via text or call so we can make things right.
Google Review
- June 04, 2023
Response from the owner Replied: Thank you so much for the 5-star rating, Ellen! We appreciate your business.
Google Review
- June 03, 2023
Very good service
Response from the owner Replied: Thank you for taking the time to leave us a 5-star review, Frank! We really appreciate it.
Google Review
- June 02, 2023
Great!
Response from the owner Replied: Jamie, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- June 02, 2023
Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.
Google Review
- June 01, 2023
Response from the owner Replied: Bobby, we appreciate your high star rating! Safe travels
Google Review
- June 01, 2023
Response from the owner Replied: It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- May 31, 2023
Great people with great customer service thanks to Murad and Mohammad helping me find the car I have been looking for the past year
Response from the owner Replied: Saddam, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- May 30, 2023
Romano does a very good job of servicing my Mercedes. The whole business offers a very nice atmosphere to come and drop your car off or wait for it. The staff is very sweet and welcoming. It's pricey, but you will be content with your vehicle when they hand it off back to you.
Response from the owner Replied: Hi Grace, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- May 28, 2023
Response from the owner Replied: Thank you for your 5-star rating!
Google Review
- May 26, 2023
Response from the owner Replied: Thank you for the 5-star rating, Gerry!
Google Review
- May 26, 2023
Response from the owner Replied: Thank you so much for the 5-star rating!
Google Review
- May 26, 2023
Use their body shop for Romano Ford/VW next door.Excellant work.
Response from the owner Replied: Thank you for the 5-star review, Michael! We're thrilled to hear that you had an excellent experience at our body shop.
Google Review
- May 24, 2023
EXCELLENT SERVICE AND AWESOME PERSONNEL
Response from the owner Replied: Thank you so much for your kind words! We truly appreciate your feedback.
Google Review
- May 22, 2023
From the gentleman at the service desk, to timely service; great experience.
Response from the owner Replied: Thank you for taking the time to share your positive experience with us, Todd! We're thrilled to hear that our team provided you with great service and a timely experience.
Google Review
- May 21, 2023
Easy experience. Shuttle was very helpful.
Response from the owner Replied: Thank you for the 5-star review, Nicole! We appreciate your feedback and are thrilled to hear that you had an easy experience and found our shuttle to be helpful.
Google Review
- May 19, 2023
Nice people.. nice job. Got my car back all fixed. They even washed it. Thank you 👍
Response from the owner Replied: Glad to hear that you had a great experience with our team! Thanks for your kind words and we appreciate your business.
Yelp Review
- May 18, 2023
I would try to get to the rochester mercedes if you can. I know it is an hour away but the customer service at the Syracuse location is actually pathetic, have been driving the extra hour to rochester the past few times and its been much better and quicker service.
Romano M. Replied: Living in L, thank you for providing this feedback to us. Customer satisfaction is our top priority, and we are sorry to hear that your recent experience with us was not up to the standards we strive for. We were unable to find your information in our system, please give name a call directly at 315-637-4500 to review your experience. Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- May 18, 2023
Excellent service. Prompt
Response from the owner Replied: Salil, thank you for the five-star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 17, 2023
Response from the owner Replied: Anthony, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Yelp Review
- May 16, 2023
They never call back. Keep your car for repairs for a month and do not give you a loaner. Stay away from Syracuse NY mercedes benz. You will be repulsed by the brand after this experience. I bought my car in Boston when I worked there and that dealership is like. Ten star compared to this joke. I...
Google Review
- May 15, 2023
Service was wonderful. Mike and Lynsey very professional. Telephone reception needs improvement Was kept on hold for a very long time
Response from the owner Replied: Thank you for sharing your feedback, Vita. We're glad to hear that you found our service wonderful and our staff professional. We apologize for the long hold time you experienced and will work to improve our telephone reception. Please feel free to contact us via text or call if you need further assistance.
Google Review
- May 15, 2023
Response from the owner Replied: Archemides, Thank you for the 5-star rating! Safe travels!
Google Review
- May 14, 2023
It was great. Communication was good . Opens for feed back. Over all very good
Response from the owner Replied: Thank you so much for the 5-star review, Nashmiyya! We're thrilled to hear that you had a great experience with us and that communication was good. We appreciate your feedback and hope to continue providing you with excellent service in the future.
Google Review
- May 14, 2023
This has got to be the worst company I’ve ever done business with. I am amazed at their lack of concern for their customers or their reputation. I have had my car in there on three occasions a 2021, GLS 450 on two occasions I had early morning appointments and my car did not alert me to being opened...
Google Review
- May 12, 2023
Response from the owner Replied: Thank you for the 5-star rating, Louis! Safe travels.
Google Review
- May 11, 2023
This was our first purchase from Romano Mercedes of Syracuse. The entire staff was very professional and knowledgeable in all aspects during the process. From Leigh Visconti who kept in contact with us prior to the purchase to Tim Montville our Salesman and Jim Detota the Sales Manager. Would highly...
Response from the owner Replied: Thank you for sharing your positive experience with us, Mike. We are glad to hear that our team provided you with professional and knowledgeable service throughout the purchasing process. We appreciate your recommendation and look forward to serving you again in the future. Please don't hesitate to contact us via text or call if you need further assistance.
Google Review
- May 10, 2023
Pat Zimmer helped me find the perfect car. Amazing service by him and the whole team there.
Response from the owner Replied: Thank you so much for your kind words, Jon! We're thrilled to hear that Pat and our team provided you with amazing service and helped you find the perfect car.
Google Review
- May 10, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- May 10, 2023
Response from the owner Replied: Thank you for the 5-star rating, Kevin! We appreciate your support.
Google Review
- May 10, 2023
Response from the owner Replied: Thank you for the 5-star rating! Safe travels!
Google Review
- May 10, 2023
I bought my first Mercedes almost three years ago now. I am so very impressed with the service! Of all of the other cars I have had, even Toyota and Honda, etc., this service is far, FAR better than any of them. I don’t want to lose this fantastic service!
Response from the owner Replied: Thank you, Brian! We're thrilled to hear that you've been impressed with our service over the past three years. We appreciate your loyalty and look forward to continuing to provide you with fantastic service!
Google Review
- May 09, 2023
The Service Team is friendly, professional, and efficient—you can’t hope for anything better than that!!
Response from the owner Replied: Thank you for taking the time to leave us a 5-star review, Scott! We're thrilled to hear that our Service Team was able to provide you with friendly, professional, and efficient service. It means the world to us to know that we exceeded your expectations.
Google Review
- May 09, 2023
Response from the owner Replied: Michele, thank you so much for the 5 star review!
Google Review
- May 09, 2023
I’ve been a customer for 3 decades and have owned 9 MB in that period of time. For friendliness of staff I’d give a 5 and for repair service a 1 star. Latest example, E350 needed warranty work. Stopped by shop to make appointment Dec. 9th 2022. Back log on parts and will call when in. No call but I...
Response from the owner Replied: Mark, thank you for taking the time to review our dealership. Customer service is our top priority, and your feedback is very important to us. We tried reaching out and left you a message. Please give me a call at your convenience at 315-637-4500. We appreciate your business and would like the opportunity to earn it again in the future. Nicholas CrisafiService DirectorMercedes Benz of Syracuse(315)637-4500
Google Review
- May 08, 2023
Great service on my Ford from Romano, they turned around a full service and two repairs in a couple of days inc getting parts. Requel was wonderful - super helpful and did a great job keeping me updated.
Response from the owner Replied: Thanks for your 5-star review, Andy! We're thrilled to hear that you had a great experience with Romano Ford and that Requel provided you with excellent service. We appreciate your business and look forward to serving you again soon.
Google Review
- May 08, 2023
Last minute appointment. Very accommodating and was done before time promised. Thank you!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review, Sean! We're thrilled to hear that we were able to accommodate your last-minute appointment and complete the job before the promised time. It was our pleasure to serve you and we hope to have the opportunity to do so again in the future!
Google Review
- May 07, 2023
Response from the owner Replied: Thank you for the 5-star rating, Huang! We appreciate your support.
Google Review
- May 05, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your feedback and look forward to serving you again in the future.
Google Review
- May 05, 2023
Great body work and paint job was pretty good But lacked the finishing details. That make the job complete. They said they would make it right so will continue to use them.
Response from the owner Replied: Greg, thank you for taking the time to review our dealership. It's reviews like yours that help us to continue to grow. We look forward to working with you again on your future automotive needs.
Google Review
- May 05, 2023
Response from the owner Replied: Sonia, Thank you for the 5-star rating!
Google Review
- May 03, 2023
This service has always been excellent with a very friendly staff. Melanie is always helping. Pricey but it is Mercedes.
Response from the owner Replied: Ylva, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- May 03, 2023
Response from the owner Replied: Thank you for the 5-star rating, Joel!
Google Review
- May 01, 2023
Response from the owner Replied: Thank you for your 5-star rating, Nasir! We appreciate your support.
Google Review
- May 01, 2023
Romano Sprinter service is exceptional from start, Melanie, to finish, the tech.
Response from the owner Replied: Lynda, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- April 30, 2023
Response from the owner Replied: Thank you, Afeefa, for taking the time to review our dealership. Customer service is our top priority, and your feedback is especially important to us. We tried reaching out but were unable to get a hold of you. Please give me a call at your convenience at (315)637-4450. We appreciate your business and would like the opportunity to earn it again in the future. Thanks again. Nicholas Crisafi Service Director Mercedes Benz of Syracuse (315)637-4500
Google Review
- April 30, 2023
Fantastic service, very nice and helpful advisor
Response from the owner Replied: Hi Garry, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- April 30, 2023
Personable, friendly, proficient service.
Response from the owner Replied: Nancy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Syracuse. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- April 29, 2023
Response from the owner Replied: Patrick, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- April 28, 2023
Awesome
Response from the owner Replied: Mike, thank you for the awesome feedback! We're glad you enjoyed your experience and we hope to see you again at Mercedes-Benz of Syracuse.
Google Review
- April 28, 2023
Had an excellent sales experience Mark was great! Thank you all at Syracuse Mercedes, we love our new car!
Response from the owner Replied: Fred, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- April 28, 2023
My car met with an accident about two weeks ago . When I toook my car to a place that AllState suggested - I was told that the repair will be done end of May . How ever , Mercedes in Fayteville and Mr. Frank Placito who was in the service department, assured me that the dealership will do a great...
Response from the owner Replied: Thank you for taking the time to share your positive experience with us, Kishani! We are grateful for your trust in our team and are thrilled to hear that Frank Placito and our service department were able to provide you with exceptional service. We're glad to know that we were able to make your car repair process as smooth as possible and that you were satisfied with the job done. We appreciate your business and hope to see you again in the future!
Google Review
- April 28, 2023
Excellent
Response from the owner Replied: Thank you for your kind words, William McAvoy!
Google Review
- April 28, 2023
Response from the owner Replied: Thanks for the 5-star rating, Gary! We appreciate your support.
Google Review
- April 28, 2023
Response from the owner Replied: Thank you for your 5-star rating, Jessica!
Google Review
- April 27, 2023
Upon picking up my vehicle appears the mechanic change all my settings for my seat, steering wheel which all had to be reset before I could drive away.There is no reason for the mechanic not to put the settings back where he found them.When I got in the vehicle the seat was all the way lowered and...
Response from the owner Replied: Hi Johnny, thank you for bringing this to our attention. We apologize for the inconvenience caused and appreciate your feedback. We will address this issue with our mechanics to ensure it doesn't happen again.
Google Review
- April 27, 2023
Response from the owner Replied: Jessica, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- April 27, 2023
Google Review
- April 26, 2023
Response from the owner Replied: Thank you for the 5-star rating, Patty! We appreciate your support.
Google Review
- April 24, 2023
This has been the best car-buying experience I've ever had. Pat Zimmer and the entire team were amazing! They paid attention to my needs and accommodated my specific request. I never felt pressured and I felt respected as a buyer. Picking up the car was seamless. All the paperwork was prepared in...
Response from the owner Replied: Thank you so much for the glowing review, Estella! We're thrilled to hear that Pat Zimmer and our team were able to provide you with the best car-buying experience you've ever had. We're grateful for your recommendation, and we're so glad that you felt respected and accommodated throughout the process. Enjoy your new luxury car!
Google Review
- April 22, 2023
Response from the owner Replied: Thank you for your 4-star rating! Please feel free to contact us via text or call if you need any further assistance.
Google Review
- April 21, 2023
Very good work
Response from the owner Replied: Thank you for taking the time to leave a 5-star review, William! We're glad to hear that you're happy with our work.
Google Review
- April 19, 2023
Excellent service
Response from the owner Replied: Thank you for sharing your 5-star experience with us, Tommy!
Google Review
- April 19, 2023
Response from the owner Replied: Thank you for the 5-star rating! We appreciate your support.
Google Review
- April 19, 2023
Response from the owner Replied: Thank you for the 5-star rating, Nicole!
Google Review
- April 18, 2023
Response from the owner Replied: Danielle, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- April 17, 2023
Response from the owner Replied: Michael, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- April 17, 2023
The people at Mercedes were very friendly and informative. Service manager said the work I needed done to my car would take about two hours it actually was an hour. Great service and free coffee.
Response from the owner Replied: Hello thunderstiick, thank you for the five-star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 13, 2023
Response from the owner Replied: Meredith, thank you for the 5-star rating. Safe travels.
Google Review
- April 12, 2023
Response from the owner Replied: Thank you for the 5-star rating, Kristin!
Google Review
- April 12, 2023
Response from the owner Replied: Michael, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- April 12, 2023
Needed some tires and other things taken care of in my car. Mark was very helpful setting me up an appointment and helping me out. Took care of me before fixing my AC fan without even having an appointment in the middle of 90 degree weather. Always friendly and a pleasure to deal with 👍🏻
Response from the owner Replied: Matt, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- April 12, 2023
I worked mostly Mark and he was excellent!!
Response from the owner Replied: Kettia, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- April 11, 2023
Response from the owner Replied: Mark, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- April 11, 2023
The salesman and dealership went above and beyond to make my experience amazing. I will definitely be a returning customer.
Response from the owner Replied: Thank you so much for your kind words and for choosing our dealership. We truly appreciate your support and look forward to serving you again in the future!
Google Review
- April 11, 2023
Got my car in and out quickly. Thanks again MB of Syracuse.
Response from the owner Replied: Terry, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- April 10, 2023
Response from the owner Replied: Debra, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- April 10, 2023
excellent service 👏
Response from the owner Replied: Thank you for the 5-star review, Peter! We are thrilled to hear that you received excellent service from us. 🙌
Google Review
- April 09, 2023
Pat Zimmer is a very professional and personable man. He made me feel important, not rushed and listened to my needs and I received a great deal and vehicle because of that. As a woman it is important that I don’t feel taken advantage of and Pat presented me with all of my options and all of the...
Response from the owner Replied: Thank you so much, Nikia! We appreciate your kind words and are thrilled to hear that Pat provided such great service. We'll be sure to pass along your feedback and hope to see you again soon!
Google Review
- April 07, 2023
Many thanks once again to Mark Zbikowski and the Mercedes dealership for their superb customer service. My car was, as usual, serviced in a timely and professional manner. There is an air of genuine friendliness at the dealership, and I always look forward to visiting there and feel very secure in...
Response from the owner Replied: Thank you so much for taking the time to share your experience, Connie! We're happy to hear that Mark and our team provided you with superb customer service, and that you always feel secure and well taken care of during your visits. We appreciate your kind words and look forward to serving you in the future.
Google Review
- April 06, 2023
Great service. My auto was returned the next day. Both drivers were efficient and courteous.
Response from the owner Replied: Thank you Nikki for taking the time to leave us a 5-star review! We're thrilled to hear that our team provided you with great service and that your auto was returned to you efficiently. We appreciate your business and hope to serve you again in the future.
Google Review
- April 06, 2023
Response from the owner Replied: Charles, thank you for the 5-star rating. Safe travels!
Google Review
- April 06, 2023
As always excellent experience working with Pat ZIMMER and MB of Syracuse.
Response from the owner Replied: Thank you for the 5-star review, Connie! We appreciate your kind words and are thrilled to hear that you had an excellent experience with Pat Zimmer and MB of Syracuse.
Google Review
- April 06, 2023
I would like to give Terry & Frank 10 stars! They are simply the best! They are very friendly! I was scheduled for one repair before getting that done I needed an other one done. Terry approve them to be done at the same time! I picked up my truck yesterday It Looks beautiful. Thank you Terry &...
Response from the owner Replied: Thank you so much for the amazing 5-star review, Diana! We are thrilled to hear that Terry and Frank went above and beyond to provide you with friendly and efficient service. We appreciate your business and look forward to serving you again in the future!
Google Review
- April 05, 2023
Very friendly and professional staff. Very surprised at the down to earth people working at Mercedes Benz. Would definitely recommend to anyone looking for a great vehicle. Will be back for the next one.
Response from the owner Replied: Thank you so much for choosing Mercedes Benz and for taking the time to share your experience! We're thrilled to hear that our staff exceeded your expectations and that you enjoyed your visit. We appreciate your recommendation and look forward to seeing you again for your next vehicle.
Google Review
- April 04, 2023
Response from the owner Replied: Kim, we appreciate your high star rating! Safe travels
Google Review
- April 03, 2023
Response from the owner Replied: Augustine, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Have a great day!
Google Review
- April 03, 2023
I had a MBUX recall on my wife's GLC. Since I live 90 miles away they gave me a loaner that I returned the next day. The service advisor was very helpful. I picked the car up the following day and while driving home I noticed that I had no radio or "hey Mercedes". The radio's level control was...
Response from the owner Replied: Fred, thank you for your kind review; we look forward to working with you again in the future! Safe travels.
Google Review
- April 03, 2023
Response from the owner Replied: David, Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Google Review
- April 03, 2023
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review, Georgianna! We truly appreciate your support and are thrilled to hear that you had a positive experience with our customer service team.
Google Review
- April 02, 2023
Response from the owner Replied: Chek, It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business!
Google Review
- March 31, 2023
Response from the owner Replied: DAS, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 30, 2023
Google Review
- March 30, 2023
We have bought 2 certified cars from here, and will definitely return for our next purchase. Everyone in the sales and service departments are very friendly and knowledgeable. When you need warranty work or service they pick up your vehicle (even if you live over an hour away) and leave you with a...
Response from the owner Replied: Thank you so much for choosing us for your car purchases! We are thrilled to hear that you are happy with our sales and service departments. We appreciate your kind words and look forward to seeing you again for your next purchase.
Google Review
- March 29, 2023
They were great. Kept me informed about progress. Accurately told me how long it would take. They also touched up another spot when painting. Thank you.
Response from the owner Replied: Thank you so much for the kind words! We're thrilled to hear that we were able to keep you informed and provide great service.