DealerRater Review
- December 04, 2023
Dallas is 5*! Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR NEEDED CAR PART IS NO WHERE AVAILABLE; YOUR CAR IS NOT REPAIRABLE! Question"Never"? ....Ans: "NO". Upon pick up, Nov 07, I demanded...
DealerRater Review
- December 04, 2023
Dallas in the Service Department was incredible. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow.
Google Review
- December 02, 2023
Brett Mathison !! is the best advisor. highly recommend.
DealerRater Review
- December 02, 2023
There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you-
DealerRater Review
- December 02, 2023
Dallas was very helpful, responsive and kept me informed. I was very happy with the work done.
DealerRater Review
- December 01, 2023
The staff at Ken Garff Mercedes was very great to work with they helped us find what we were looking for and made the paperwork quick and painless.
Google Review
- November 30, 2023
Great transaction with Gardner (sales) and Rossi (finance). Consistent communication. I’ll be a repeat customer.
DealerRater Review
- November 28, 2023
Dallas was great. He kept me informed and updated while I waited for my car. Thanks Dallas!
Google Review
- November 26, 2023
My experience from door to car was probably the most smooth and stress free of all luxury dealerships I've encountered in SLC. I was greeted by professional salesmen who in no way lurked or pressured me into a conversation. When I made my decision on the vehicle I wanted, the finance manager made it...
DealerRater Review
- November 25, 2023
I love that they respond immediately when I call. They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform me about issues, and completion of the repair.
DealerRater Review
- November 23, 2023
Responsive team, they don’t rush anything, answer all questions, Patiently provide walk through of different cars and explained their differences the goods and not so goods too!
DealerRater Review
- November 22, 2023
Great experience with my first electric car. Dave Laccoarce was the best. Helped with every aspect of the process and couldn't ask for more
DealerRater Review
- November 22, 2023
Excellent service by Rossi and Spencer. We found the exact car that was perfect for us.
DealerRater Review
- November 21, 2023
My sales rep was outstanding. Helped me order my first Mercedes and kelp me up to date throughout the entire process.
DealerRater Review
- November 12, 2023
Dave L. Was great from the get go and even a year later still the best customer service experience I have ever had in car buying and I have had many.
DealerRater Review
- November 11, 2023
They are always so good to work with. Friendly, knowledgeable, accommodating, Very fair, and not pushy
Google Review
- November 10, 2023
I bought my Ford from them and I had an amazing experience! Dave L. Was definitely the best car salesman I have ever had or met, he isn't pushy or sly, just upfront honest and patient as you search for a car. And the care they take with their customers AFTER you have bought a car is five star, I...
DealerRater Review
- November 10, 2023
Excellent customer service Very friendly and helpful staff. Dallas was wonderful , nice and very helpful
DealerRater Review
- November 09, 2023
Ken Garf Dealership is outstanding. The Service Center recently appears to need improvement in their customer care. That said, the Sales leadership is excellent and makes up for any problems.
DealerRater Review
- November 08, 2023
Great experience as always. I would recommend very highly. Make sure to see Dave L in sales if you are looking for a car, he is the best!
DealerRater Review
- November 06, 2023
This dealership is reliable, service advisor is professional. That makes me confident with my cars.
Google Review
- November 03, 2023
This group was top notch from the initial call down to the final purchase agreement. I worked specifically with Spence who made the experience of purchasing a vehicle from out of state a very good experience. Prior to shipping the vehicle to me they found a small crack on the sun roof and made...
DealerRater Review
- November 02, 2023
Gardner Cook made the entire process easy to deal with. We will be loyal SLC MB clients
Google Review
- November 01, 2023
I like to deal with sales person in Benz no hassle set price
DealerRater Review
- October 31, 2023
Great communication during the purchasing process. Would highly recommend this dealership to anyone. Thanks Kenzie and Rossi.
DealerRater Review
- October 31, 2023
Good experience with Dillon - who tried to find a vehicle which met my preferences: lots of wood.
DealerRater Review
- October 28, 2023
Always courteous, good reminders without being intrusive, knowledgeable employees, good explanations of work done and excellent facilities.
DealerRater Review
- October 26, 2023
I've always been treated well by Ken Garff Mercedes of Salt Lake City and I will continue to use them for all my service needs
DealerRater Review
- October 24, 2023
Had very good experience from the beginning to the end. Kenzie and Dillon were diligent, kind and professional
Google Review
- October 22, 2023
DealerRater Review
- October 18, 2023
Farmington MB failed to fix problem since June. Your team had it fixed in two hours. Thank You..
DealerRater Review
- October 18, 2023
Dallas did a great job squeezing my in to get windshield wipes callarated. Was concerned that I would have to wait but service did a great job accommodating my schedule.
Google Review
- October 17, 2023
World class in every way!!! This was my third car with them and it certainly won’t be the last. I was very pleased three years ago and they have improved and are even better now!!!
Response from the owner Replied: Thank you, John!We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
DealerRater Review
- October 17, 2023
There great once you get to meet face to face. Willing to go the extra mile.
DealerRater Review
- October 16, 2023
Was actually the best experience I’ve ever had at a dealership. Gardner and Rossi were both very pleasant to deal with.
Google Review
- October 14, 2023
Google Review
- October 14, 2023
DealerRater Review
- October 13, 2023
Jodi, Dillon and Rossi were great to work with. I appreciate there patience and commitment. Thanks!
DealerRater Review
- October 11, 2023
The quality and care was excellent. The use of a loaner made it much easier for a lengthy service
DealerRater Review
- October 11, 2023
Tonie is awesome and glad she is part of the Ken Garff Team.that goes out of her way to help.
DealerRater Review
- October 11, 2023
Jordan took care of all my service concerns and kept me updated on the progress as well. Great customer service and Thank you Jordan.
DealerRater Review
- October 10, 2023
Dallas and the rest of the team did a great job and kept me updated throughout
DealerRater Review
- October 09, 2023
Your service representative, Vivian, always goes above and beyond in taking great care of us. Garff has an excellent reputation for service and customer care. And they always wash my cars!!
DealerRater Review
- October 09, 2023
Customer service is excellent. I feel comfortable and confident that my car will be taken care.
DealerRater Review
- October 07, 2023
Thank you for the service. I appreciated that it was all under warranty. Wish it was a little quicker to get in but once the appointment day arrived it all went well.
DealerRater Review
- October 05, 2023
This is by far the best dealership for servicing our two Mercedes-Benz. They are both professional as well as service oriented. Can’t recommend them enough
DealerRater Review
- October 03, 2023
I've always had a great experience with Ken Garff Mercedes and all the staff. Spencer is a top notch salesman and very thoughtful to be sure we got the car we wanted. I would highly recommend KGMB to anyone.
DealerRater Review
- October 03, 2023
Best service in town! Jordan went above and beyond again, and I couldn't be happier.
DealerRater Review
- October 03, 2023
Dealer forgot to perform emissions inspection. I took the car back the next day and dealer performed emission inspection at no charge.
DealerRater Review
- October 03, 2023
Very helpful and patient dealorship. Excellent upgrade to the showroom. Pleasant salesperson who patiently made the f deal happen
DealerRater Review
- October 02, 2023
Very responsive and accommodating provided a loaner car which made the experience very comfortable too
DealerRater Review
- October 02, 2023
Very knowledgeable about what my vehicle needs. Service is done in a timely manner. Always satisfied with service given.
DealerRater Review
- September 30, 2023
Kenzie and Rossi where amazing to work with. Made my husband and I feel comfortable and welcomed.
Google Review
- September 29, 2023
Excellent sales experience. Thanks Dave L.
Response from the owner Replied: Thank you for your feedback, Alex!We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
DealerRater Review
- September 29, 2023
You can never go wrong with Ken Garff dealerships. Our sales person, Kenzie Allred was amazing. She was patient with us and found the perfect suv to fit our needs and surpassed our expectations. First class service all the way!
Google Review
- September 27, 2023
Gardner was very professional and helpful in choosing the vehicle.He did excellent throughout the buying process and afterwards.Excellent inventory at the dealership.
Response from the owner Replied: Thank you for your 5-star review, Muhammad! We value your feedback and your business, and we hope to see you again in our store in the future!
DealerRater Review
- September 24, 2023
I appreciate your service after the sale. Great job Ken Garff Service team. Thanks again, Charles James Cayias
DealerRater Review
- September 22, 2023
Professional in every way. Communication was great through Cameron, I had all the service comments and recommendations quickly and where I was able to understand. Great service in a clean, attractive building. Highly recommended!
DealerRater Review
- September 22, 2023
I’ve always had a positive experience with this team, been with them for about a year now.
DealerRater Review
- September 18, 2023
Cameron did an excellent job, very professional and helpful, since the service was going to be over 4 hours they had an uber within 5 minutes and my wife took me back in to pick up my SUV
DealerRater Review
- September 18, 2023
I've owned more than 15 Mercedes and I would never go anywhere else. The sales and service is second to none and I always feel I am getting the best price. Most of all they treat me like family,
DealerRater Review
- September 17, 2023
Gary Hall was excellent in handling the sale, patient, knowledgeable and responsive. Would recommend him to someone buying an MBZ..
DealerRater Review
- September 16, 2023
Smooth, pleasant sales process from start to finish. Gardner was knowledgeable, helpful, efficient, and personable. He helped us locate the car we wanted with all the features important to us. He shared new techb eatures. We love my new car!
DealerRater Review
- September 16, 2023
Mercedes Service is always great. They provided a ride, finished before I expected them to be done, and got me back to pick up my car quickly. Thank you!
DealerRater Review
- September 16, 2023
Excellent customer services by the sales rep Dillion Jones. Everyone seemed to care about our purchase of our new car
DealerRater Review
- September 15, 2023
Dave L was very knowledgeable and made the process easy and fun. Highly recommend him and the dealership
DealerRater Review
- September 13, 2023
I had best experience from beginning to end specially Jordan Myler was wonderful Thanks so much
DealerRater Review
- September 13, 2023
They take care of our three cars; and we are pleased with their responsiveness and the quality of care provided.
Google Review
- September 09, 2023
Very smooth and effortless process today. Dillon was great, informative, and easy to talk to. The building is nice and staff was friendly. Highly recommend! We are looking forward to driving our new car and will definitely be back in the future.
Response from the owner Replied: Thank you for sharing your experience, Baylee!We value your feedback and your business. We hope to see you again in the future! Take care!
DealerRater Review
- September 09, 2023
TONI AND VIVIAN WERE BOTH VERY HELPFUL AND KEPT MY PROGRESS MOVING WELL. Communication was ex excellent.
DealerRater Review
- September 09, 2023
Dillon gave us the best sales experience in 35 years of buying cars from dealerships.
DealerRater Review
- September 09, 2023
Dillon and Carson were great. Could probably have pushed for some price reduction, but felt reasonably fair.
Google Review
- September 08, 2023
We had a great experience with Mercedes Benz of Salt Lake City. Our sales person was Gary and honestly I have never seen better customer service than his. He is great as person and he made the transaction very helpful. Brad general manager was pretty great and helpful as well. Very happy with my...
Response from the owner Replied: Thank you, Jhan!We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
DealerRater Review
- September 08, 2023
My service provider Cameron he was very helpful and nice I’m very thankful to meet him he answered all my question!
Google Review
- September 07, 2023
Good service and nice to have coffee, soda and some pastries to snack on while I waited for my car to get serviced.
Response from the owner Replied: Thank you for your feedback, Sue!We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Google Review
- September 07, 2023
Dave was great, he picked up our Mercedes from next door, got the recall it needed done, and returned in 30 minutes later.
Response from the owner Replied: Thank you, Morgan!We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
Google Review
- September 07, 2023
I recently bought my second vehicle from Mercedes Benz of Salt Lake City. I know there are other options in Utah for purchasing a Mercedes but my experience with Spencer Smith in sales has been stellar and a big part of my decision to go there over competitors.I was also introduced to Rossi in...
Response from the owner Replied: Thank you for your feedback, Ted!We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Google Review
- September 06, 2023
Great service as usual.
Response from the owner Replied: Thank you for your 5-star review, Shawn! We value your feedback and your business, and we hope to see you again in our store in the future!
Google Review
- September 06, 2023
Response from the owner Replied: Thank you, Darin! We appreciate your review!
DealerRater Review
- September 06, 2023
Thank you Garner and Rossi for making everything happen perfectly and flawless for my 25th wedding anniversary surprise you guys did FREWAKING AWESOME!!!
Google Review
- September 05, 2023
Response from the owner Replied: Thank you for your review, Tiffany!
Google Review
- September 05, 2023
Pleasant professional staff
Response from the owner Replied: Thank you for sharing your experience, Charles!We value your feedback and your business. We hope to see you again in the future! Take care!
Google Review
- September 04, 2023
Google Review
- September 03, 2023
Great service with Gardener Cook and Brett Robinson.Love my 2024 Merc AMG GLE53 Coupe
DealerRater Review
- September 02, 2023
Easy to scheduke sn appointment. Representative was great and service was timely. Updates via text
DealerRater Review
- September 01, 2023
Just bought my 15th Mercedes and wouldn't go anywhere else. Best in sales and service. I feel like family when im there.
Google Review
- August 31, 2023
Very friendly and quick! I appreciate how they communicate and treat me when I come in for any regular servicing!
DealerRater Review
- August 31, 2023
Thank you thank you for taking care of my needs I appreciate you all and will be back
DealerRater Review
- August 30, 2023
Service was excellent, service advisor was excellent, courteous, professional, and very easy to work with.
Google Review
- August 30, 2023
Google Review
- August 30, 2023
Very happy with their service!
Google Review
- August 29, 2023
We love Mercedes-Benz of Salt Lake City and live doing business with them!
DealerRater Review
- August 29, 2023
Dave was a true professional as always, I'm really enjoying my new car! Rossi was a great help as well with all the financing/paperwork and the Mercedes connection.
Google Review
- August 28, 2023
Quick, efficient service. Gave me a loaner car while my car was being serviced, allowing me to get back to work.
DealerRater Review
- August 25, 2023
Dave is very professional and and expert on details relating to my purchase, will seek him out again going forward on my next purchase
Google Review
- August 24, 2023
Excellent service advisor. Easy to make appointment online, work finished earlier than promised.
Response from the owner Replied: Thank you for your 5-star review, Rick! We value your feedback and your business, and we hope to see you again in our store in the future!
Google Review
- August 24, 2023
Despite not reaching agreement, I was treated with respect and provided the opportunity to express my opinions. The biggest drawback was that the only person I talked to was the salesperson and not the person making the decisions.
Google Review
- August 23, 2023
Brett was awesome. He personally ran my car through the car wash and replaced the battery in my key fob.
Response from the owner Replied: Thank you for your feedback, Mark!We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Google Review
- August 23, 2023
Friendly and professional staff. Everyone was helpful in facilitating my recall evaluation and reconnecting my Bluetooth and phone . An important repair need was also identified. Tony especially made me feel very welcome in the service department.
DealerRater Review
- August 23, 2023
No issues or problems with the service. The car service assistant was very cordial and helpful.
DealerRater Review
- August 23, 2023
The customer service is outstanding, particularly the General Manager and the Finance Manager. Everyone was patient, kind, and answered all my questions.
Google Review
- August 23, 2023
Google Review
- August 22, 2023
The service department at Ken Garff Mercedes-Benz of Salt Lake City is amazing!I usually work with Brett, and he is so good at his job. I appreciate his help every time I take my car in to have it serviced or for repairs. One reason Brett is so easy to work with is he possesses and utilizes...
DealerRater Review
- August 20, 2023
The entire Ken Garff Mercedes-Benz team was awesome! Dillon Jones provided top notch assistance through out the entire car buying experience. What an incredible representative of your company and team. I am very happy with my purchase and the opportunity to do business with your team!
DealerRater Review
- August 20, 2023
Service was great, din't lack anything. Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointment. I am working on a very tight schedule. Thank you, Tony, for initially arranging the loaner! Thank you fer a...
Google Review
- August 19, 2023
Awesome experience. So easy.
DealerRater Review
- August 19, 2023
Excellent service with attention to detail. The car was delivered as promised and on time. Harrison was excellent and has earned my trust
Google Review
- August 18, 2023
Job well done. Dallas was very professional and courteous
DealerRater Review
- August 18, 2023
Very friendly and fast. East to get an appointment without the Larry Miller attitude. Thank you.
Google Review
- August 17, 2023
Ken Garff Mercedes always delivers. Awesome service!
DealerRater Review
- August 17, 2023
Easy, smooth purchase experience. Definitely recommend Ken Garff Mercedes! They got us into the used car we were looking for.
Google Review
- August 16, 2023
DealerRater Review
- August 16, 2023
This dealership is a class act. They are efficient, polite,professional, and give great service. I would recommend them to everybody. Mercedes Benz should be proud of them.
Google Review
- August 15, 2023
Response from the owner Replied: Thank you! We value your feedback and your business. We hope to see you again in the future!
Google Review
- August 15, 2023
Response from the owner Replied: Thank you! We are grateful for your business and we're so happy that you had a positive experience at our dealership.
Google Review
- August 15, 2023
I was so well treated. Great explanations and help from each person at mb sl. Thanks so much for your terrific service.I’ll keep coming back!
Google Review
- August 14, 2023
I was able to bring in my vehicle the day of my issue (a Saturday) and they were able to squeeze me in and complete same day. My vehicle is back in business!
Google Review
- August 14, 2023
Ken Garff Mercedes Benz was phenomenal! Service, care, professionalism, and complete satisfaction.
DealerRater Review
- August 14, 2023
excellent service and pick up and dely spence takes car of everything for sure! nice work
DealerRater Review
- August 14, 2023
Spence was awesome as was Rossi. They both were very knowledgeable o.n the 2024 GLE that I bought.
Google Review
- August 12, 2023
Google Review
- August 12, 2023
Google Review
- August 12, 2023
Toni and Brett are great!
Google Review
- August 12, 2023
Always fantastic service! I won’t take my car anywhere else.
Response from the owner Replied: Thank you, Stacie! We appreciate your loyalty and trust in our service.
DealerRater Review
- August 12, 2023
Dillon was GREAT!!! He was professional, not pushy, had a great sense of humor, followed up with us several times, and was knowledgeable with the cars and patient with us explaining everything.
Google Review
- August 11, 2023
Google Review
- August 11, 2023
Google Review
- August 11, 2023
I had very good experience in downtown Mercedes Benz and whole service team were excellent but specially Jordan was excellent I really appreciate itThanksGhulam seddique safi
Response from the owner Replied: Thank you, Zahid! We're grateful for your kind words and glad to hear that you had a great experience with us!
Google Review
- August 11, 2023
Dillon in sales is awesome and went the extra mile to get us a car that we love. Experience with service has been great, too, with Jordan as our latest advisor.
Response from the owner Replied: Thank you so much for your kind words, Ryan! We appreciate your feedback!
Google Review
- August 11, 2023
My salesperson Eric Amaral is very professional and knowledgeable. Thank you
Response from the owner Replied: Thank you, Nic! We truly appreciate your kind words!
Google Review
- August 11, 2023
The service department did a great job working us in when we were in a bind and provided timely and thoughtful service.
Response from the owner Replied: Thank you for your kind words, Rachel! We're glad we could assist you!
Google Review
- August 11, 2023
Google Review
- August 11, 2023
Google Review
- August 11, 2023
Service and speed is impressive to say the least. 👍🏼👍🏼👍🏼👍🏼👍🏼
Response from the owner Replied: Thanks for sharing your experience, David! We value your feedback and your business. We hope to see you again in the future!
Google Review
- August 11, 2023
I had an excellent service experience with Mercedes of Salt Lake. It was an emergency issue involving tire damage, so I was unable to make an appointment in advance, but they got me in promptly anyway. The repairs were completed ahead of schedule. Dallas and Brett in the service department were...
Response from the owner Replied: Thank you, James! We appreciate your kind words and we look forward to seeing you again in the future!
DealerRater Review
- August 10, 2023
Eric Amaral is the best salesman I meet and he does a great job. I recommend him if you buying the Mercedes Benz.
Google Review
- August 07, 2023
Google Review
- August 07, 2023
Very helpful and super courteous staff in the service department…it’s always a pleasure dealing with them
Response from the owner Replied: Thank you for the kind words! We're grateful for your positive feedback!
DealerRater Review
- August 07, 2023
Our experience at Ken Garff Mercedes with Brett Mathison as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service!
DealerRater Review
- August 06, 2023
Top notch service as usual! Staff was great and the service completed was excellent as well.
Google Review
- August 06, 2023
Awesome experience and of course awesome cars.
Google Review
- August 05, 2023
Gary in sales was awesome to work with. He made the whole buying process short and sweet. Really great experience.
Google Review
- August 05, 2023
Good service!
Google Review
- August 04, 2023
DealerRater Review
- August 03, 2023
Good customer service Bret helped me to install back hood spoiler in a professional way
DealerRater Review
- August 03, 2023
Dillon in sales was great and easy going. Met my ridiculous request to purchase by phone and Rossi stayed late and did the paperwork to get it out the door. Thank you again!
Google Review
- August 03, 2023
Dillon in sales was so nice and easy to work with! Rossi worked late into the night to get my deal completed so the car could be picked up first thing in the morning. Overall 5 star experience!
Google Review
- August 02, 2023
Professional, quick, kind, and no surprises.
Google Review
- August 02, 2023
Great service as always. Clear communication and prompt work.
Google Review
- August 02, 2023
Great service and quality work.
Google Review
- August 02, 2023
I recently purchased a vehicle from this dealership. After having horrific experiences with two other purchases in months prior from other dealerships I was frazzled. From the beginning Gardner Cook took care of anything and everything having to do with my purchase. It was a used vehicle and it...
DealerRater Review
- August 02, 2023
I actually was not happy when I brought my car in for a recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an inconvenience on me missing work. I then learned the issue would only take about an hour to...
DealerRater Review
- August 02, 2023
Great staff, Always nice to have helpful friendly people. Everyone is kind. Thank you for being responsive with needs of my car
Google Review
- August 01, 2023
Gary, Dillon, and Carson made my first time buying experience easy! From locating the right car to financing, it was stress free! Love my new car!
Google Review
- August 01, 2023
Mercedes-Benz Salt Lake City is a luxurious automotive oasis nestled in the heart of Utah. As you step into their showroom, you’re greeted by an enchanting symphony of elegance and innovation. The sleek curves of the latest models reflect an unwavering commitment to craftsmanship, while the...
Google Review
- July 31, 2023
Fantastic. Great overall experience
DealerRater Review
- July 31, 2023
I live in San Francisco and this is my second car with Spencer. His professionalism and knowledge of Mercedes is beyond exceptional. Spencer’s customers service is exemplary! The professional financing team made my experience seamless!
DealerRater Review
- July 31, 2023
The wait time to get a car serviced is quite long. Everyone you speak with is as helpful as they can be.
Google Review
- July 31, 2023
Our experience with Brett Mathison of Ken Garff Mercedes of Salt Lake City has been fantastic. When our vehicle broke down on our way to California, we needed an expert voice we could count on for support and management of our vehicle’s issues. That ambassador on every front for us was Brett. ...
Google Review
- July 30, 2023
This is where I purchased my 2019 c63 AMG and I have not regretted it yet
Google Review
- July 29, 2023
Very professional, responsive and kind team. They made the process of buying a car easy and fun. Erik, Gary and Rossi took care of us very well!
DealerRater Review
- July 29, 2023
Had an exceptional experience dealing with Dillon and Mercedes Benz of Salt Lake. Even though I was a first time customer and I purchased the least expensive Benz on the lot I was treated as a VIP.
Google Review
- July 28, 2023
Google Review
- July 28, 2023
Their attention to detail is unmatched. Jordan in the service department was excellent. His communication and commitment to customer satisfaction is exemplary. I highly recommend. I will not be bringing my car anywhere else (and it had been going to another MB dealer but their service does not...
DealerRater Review
- July 28, 2023
Brett was very professional and courteous. When I had issues he resoled them quickly, nice.
DealerRater Review
- July 27, 2023
Best dealership that I’ve worked with. Spence was great. The process was transparent, professional, and painless. I would highly recommend.
Google Review
- July 26, 2023
Google Review
- July 26, 2023
Everything was fine
Google Review
- July 26, 2023
They took care of my issue immediately!
Google Review
- July 26, 2023
DealerRater Review
- July 25, 2023
Service department was very professional. Dillion was very helpful with explaining repairs needed. and what and when the the service will be..
DealerRater Review
- July 23, 2023
Great professional staff -Dillion and the salesman with a British accent ( I can't remember his name), Rossi in making the paperwork easy and speedy. All were helpful in every way from answering questions to getting the sale finalized very quickly so we could leave on a cruise by 4pm. What a GREAT...
Google Review
- July 23, 2023
Just one word, AWESOME!The dealership is pristine as I expected. The sales team was incredible the way they worked together to make our experience a good one.
Google Review
- July 23, 2023
Very helpful. Thank you!
Google Review
- July 22, 2023
Had an excellent experience buying my new vehicle with YoYo. Great customer service and incredible attention to detail. Highly recommend working with him.
DealerRater Review
- July 20, 2023
The people in the service department are exceptional. Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was ready for the team in morning.
Google Review
- July 19, 2023
DealerRater Review
- July 19, 2023
I have been a long-time loyal customer at Ken Garff MB... They always treat you right, very responsive ( even after the sale) - Spence is fantastic and very knowledgeable
DealerRater Review
- July 19, 2023
Service here is always phenomenal. It's quick, friendly, and professional. I love coming here to get my vehicle serviced.
Google Review
- July 19, 2023
Spence took good care of me. The GT-S is beautiful and I can’t wait to get some seat time in it.
Google Review
- July 18, 2023
Amanda is the Best! I always get the best service & explanation of A&B Service was great.
DealerRater Review
- July 16, 2023
Eric and Rossi were great to work with. My wife is over the moon with her new car!
DealerRater Review
- July 16, 2023
Brett is a great service advisor Had a great experience Would recommend highly to anyone
DealerRater Review
- July 16, 2023
Efficient, professional, timely and in keeping with you promise,”We hear you”. New facilities are nice.
DealerRater Review
- July 13, 2023
Honestly, I'm so glad I went back to Mercedes of SLC, not only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, and timely. Thank you all!
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for the review, Mike! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you.
DealerRater Review
- July 13, 2023
The service technicians and advisor, Jordan Myler were awesome with my car. They worked diligently to ensure that it was fixed before I took it home and were always keeping me informed on the status of it. Thanks for all your hard work!
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
DealerRater Review
- July 13, 2023
Veronica went the extra mile to listen to my concerns and implement an action plan to satisfy my needs.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
DealerRater Review
- July 13, 2023
Jodi continues to be an extremely knowledgeable and effective sales person. She knows the vehicles as well as how to best assist the customer and her follow through is exceptional.
Google Review
- July 12, 2023
DealerRater Review
- July 12, 2023
Service was great, Amanda was very helpful but price increases by 40% is bit to much compared to last time!!!
DealerRater Review
- July 12, 2023
The process was easy and painless with no pressure sales feeling. Dillon was a great salesperson.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
Google Review
- July 12, 2023
From start to finish Rossi was very professional, friendly and knowledgeable. I was out of town and a majority of our interactions were done online or over the phone. She new exactly what I wanted. I trusted Rossi and Mercedes of Salt Lake City I want you to know She went above and beyond to get me...
Response from the owner Replied: Thank you so much for your kind words, Lisa! We're thrilled to hear that Rossi provided you with great service throughout your car-buying experience!
DealerRater Review
- July 09, 2023
Dillon Jones did an outstanding job in explaining the car and pricing. Well done Garff!
spenceraustin46 Replied: Dillon did a fantastic job!
DealerRater Review
- July 08, 2023
Very satisfied with the deal I got from Mercedes Benz Salt Lake. Dillon Jones did a great job and worked hard to get me a great deal.I highly recommend this dealership.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review! It is wonderful to hear that Dillon provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!
Google Review
- July 07, 2023
Great customer service, and they were able to diagnose and fix a problem that multiple other shops had failed to do. Would highly recommend 👍
Response from the owner Replied: Thank you so much for the kind words!
Google Review
- July 07, 2023
Excellent personal service! From Dave to Rossi it doesn’t get any better!
Response from the owner Replied: Thank you, Kathy! We appreciate your kind words and are thrilled to hear that you had an excellent experience with our team.
DealerRater Review
- July 07, 2023
The people are great, they treat me like family. The service is wonderful and I highly recommend buying a car from Rossi Yerage!! I have two AMG’s and I’m planning on buying a brand new 2024 AMG GLE 53 Coupe as well! I like the best of the best and I am treated this way here! I love being a loyal...
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
DealerRater Review
- July 07, 2023
I had a great experience. Eric Amaral found the perfect car for me, and it arrived when promised. I give him and Mercedes of Salt Lake my highest rating.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
Google Review
- July 07, 2023
Curtious, attentive and professionalThank you for exemplar service. Your professionalism and attentiveness while taking extra steps to ensure my safety spoke volumes.Kind regardsMrs Wright
Response from the owner Replied: Thanks for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
DealerRater Review
- July 06, 2023
The levels of service and customer care are the highest. An owner of a 1997 E320 receives brand loyalty respect from a service staff younger than the vehicle.
DealerRater Review
- July 06, 2023
The service was amazing . Loved the video tour of my car bringing worked on . Ben was very informative and helpful when we walk through the car while in the bay . Jordan as always was very helpful and was helpful sorting out what I needed for my car . Thank you all for excellent service Bettina
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
DealerRater Review
- July 06, 2023
Very attentive and responsive. I alway know the service work is done properly! Thank you Jordan
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
Google Review
- July 06, 2023
Im very happy with my purchase a truely great over all experience. Im in love with the car.
Google Review
- July 05, 2023
Brought my C280 in for "A Service". Overall pleasant experience from start to finish. The staff did a fantastic job updating me on the status of my vehicle. I will continue to have my car serviced here.
Google Review
- July 01, 2023
Thank you for always taking care of my two SUVs and providing a comfortable waiting area at times when I bring the vehicles in for car washes 😊👍
DealerRater Review
- July 01, 2023
Really easy and high tech process. Really friendly and super knowledgeable! Great cars in showroom.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
DealerRater Review
- July 01, 2023
I just bought a 2020 GLE 350, Certified Pre Owned. Spence, Crawford, and the Ken Garff Team did an outstanding job with the purchasing process of this vehicle. They went above and beyond; I highly recommend Ken Garff Mercedes Benz of Salt Lake City for future purchases!
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Google Review
- June 29, 2023
I traveled from Pocatello to Salt Lake by Salt Lake Express. The bus arrived in SLC 45 minutes late at 5:15 p.m. It discharged passengers at the LDS Conference Center on North Temple and Main Street. I called the Mercedes dealorship immediately and they said they would send an uber to pick me up....
Google Review
- June 27, 2023
Mercedes Benz of Salt Lake was fabulous. I took my car in first thing in the morning and it was ready by 4. Wasn't a big job but it was important it was done same day. Staff was great! They ubered me home and picked me up. It was very fast. Highly recommend there service.
Response from the owner Replied: Thank you, Tricia! We're thrilled to hear that you had a great experience with us. We appreciate your recommendation and look forward to serving you again in the future!
Google Review
- June 27, 2023
Google Review
- June 27, 2023
Always impeccable service.
Response from the owner Replied: Thank you, Kim! We appreciate your kind words.
DealerRater Review
- June 27, 2023
Fantastic experience, they got creative and gave me everything I asked for. Dave was top notch
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Thank you.
DealerRater Review
- June 27, 2023
Reliably great service, as usual. We had a flat tire, no appointment, and Brett made room for us almost immediately, and he kept us updated during the quick repair.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review, Craig! It is wonderful to hear that Brett provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!
Google Review
- June 27, 2023
Our service need was an unscheduled event and the Service Department led by our Service Advisor was very accommodating, through and was very customer oriented! She represented the dealership exceedingly well!!
Response from the owner Replied: Thanks for sharing your experience, Rick! We value your feedback and your business. We hope to see you again in the future! Thank you.
Google Review
- June 27, 2023
Eric is AMAZING, he helped us from afar for more than 6 months! Today my BABY arrived (brand new AMG G-WAGON) she is gorgeous.. buying a car like this without ever stepping foot in the dealership could be scary, but Eric updated us constantly, he was also so patient with us, I was very picky to say...
Response from the owner Replied: Thank you so much for your kind words, Kayla! We're thrilled to hear that Eric provided you with amazing service throughout your car-buying journey. We appreciate you and look forward to serving you again in the future!
Google Review
- June 26, 2023
DealerRater Review
- June 25, 2023
Brett and Dillon were extremely friendly and very helpful. All of the staff are great people and I recommend working with them on any vehicle purchase in the future.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
Google Review
- June 24, 2023
DealerRater Review
- June 24, 2023
Dillon and Brett were exceptionally professional and very good to work with. Highly recommend Mercedes Benz of Salt Lake
DealerRater Review
- June 24, 2023
I had an absolutely remarkable experience purchasing my vehicle from Mercedes SLC. Dave and Rossi went above and beyond to assist me throughout the entire process, ensuring that everything went seamlessly and effortlessly. Their dedication and commitment to providing excellent service made the...
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!
DealerRater Review
- June 24, 2023
Brett and Dillon were exceptional to work with. Highly recommend them and all of the staff.
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!
Google Review
- June 23, 2023
Great experience!! Amanda took care of my Mercedes “baby” for me!
Response from the owner Replied: Thank you for the review, Teresa! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!
DealerRater Review
- June 23, 2023
Amazing customer service! Dillon is the best, this is the second time we have purchased from him! He’s personable and amazing!
Ken Garff Mercedes-Benz of Salt Lake City Replied: Thanks for your review! It is wonderful to hear that Dillon provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!
Google Review
- June 22, 2023
Very good dealership.
Response from the owner Replied: Thank you for sharing your positive experience, Rob!
Google Review
- June 22, 2023
Amazing customer service! We love our car. Dillon made sure to find us exactly what we wanted! We will buy again because we had such a great experience
Response from the owner Replied: Thank you so much for your kind words, Katie! We're thrilled to hear that you had an amazing experience with us and that Dillon was able to find the perfect car for you. We appreciate your business and look forward to serving you again in the future!
DealerRater Review
- June 21, 2023
Brett was very helpful even though a change I had made in what was to be done did not get put in your computer. He straightened it out just fine.
Google Review
- June 21, 2023
Google Review
- June 20, 2023
Jordan has always taken great care of me. I trust his advice. He is knowledgeable and has great customer relations. Always very responsive.
Response from the owner Replied: Thank you so much, James! We truly appreciate your kind words!
Google Review
- June 19, 2023
Great friendly service and facilites.
Response from the owner Replied: Thank you so much for the 5-star review, Deborah!
Google Review
- June 19, 2023
Jason at the Salt Lake location was great to work with.
Response from the owner Replied: Thank you for sharing your positive experience with us, Cindy!
Google Review
- June 17, 2023
"Sean was always very pleasant to me and he alwayswas truthful as to what I needed to properly servicemy Mercedes".
Response from the owner Replied: Thank you for taking the time to share, Joe. It's great to hear that you have always had 5-star experiences working with Sean. We will look forward to seeing you again next time.
Google Review
- June 16, 2023
This was my 2nd experience with Mercedes Benz of Salt Lake City & if i could give a rating of 10 stars i would because 5 just isn’t enough ! First and foremost Dave B. the General Manager is amazing! He is very knowledgeable & extremely nice. My sales rep was Dillon & he is REMARKABLY INCREDIBLE!...
Response from the owner Replied: Thank you for your amazing feedback! We're grateful for your support and thrilled to hear that Dillon and Dave provided such exceptional service. We appreciate your business and look forward to seeing you again soon!
Google Review
- June 15, 2023
Swiveling leg of Mercedes GLC’s rear view mirror was somehow acting up and probably broken. I brought the car for evaluation and repair of the same to Graff Mercedes service. This morning within couple of hours technician got it identified and fixed with relatively reasonable time and price.Thanks
Google Review
- June 14, 2023
Fantastic service quality and excellent personal care!
Google Review
- June 14, 2023
Had a recall and asked for a loaner. They were helpful
Google Review
- June 12, 2023
Dallas was courteous, attentive and kept me informed.
Google Review
- June 12, 2023
SA was great but understaffed. Checkin and getting into a bay for an Service took hours. Not good! Will think twice before returning.
Google Review
- June 12, 2023
My experience was fantastic! Everyone who helped especially my sales consultant Jodi was wonderful to work with. She went above and beyond to make the deal smooth and memorable. I’m a very happy customer!
Google Review
- June 11, 2023
As a recent customer who’s very pleased with my purchase, I really enjoyed doing business at Mercedes Benz of Salt Lake City. My trade in was fair and I left with a great deal. The buying process was smooth and easy. Everyone was so friendly, so kind and were all happy to assist me. I will...
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with us and that you found our team to be friendly and helpful. We appreciate your business and look forward to serving you again in the future!
Google Review
- June 11, 2023
I had my C300 towed in and everyone was very helpful. From the initial drop-off to working through the diagnosis/repair process and final pick-up. I worked with Brett and his communication was excellent. He made sure all of my questions were answered and the work exceeded my expectations. Thank you,...
Response from the owner Replied: Thank you for sharing your positive experience with us, Sean! We're thrilled to hear that Brett and our team provided you with excellent service during a stressful time. We appreciate your business and look forward to serving you again in the future.
Google Review
- June 09, 2023
It was a very good experience and 100% better than last year’s service.
Google Review
- June 08, 2023
I always have a great experience with any employee that I interact with...great staff. Dallas and Amanda are excellent!!!
Response from the owner Replied: Thank you so much for taking the time to leave us a 5-star review, Joe! We appreciate your kind words and hope to continue providing you with excellent service in the future.
Google Review
- June 07, 2023
Google Review
- June 05, 2023
Great service when I had an unscheduled emergency. They solved my problem and I was on my way in 99 minutes.
Google Review
- June 02, 2023
Super customer service!
Google Review
- June 02, 2023
The crew at Mercedes-Benz of Salt Lake City has an amazing eye for detail. The entire process of trading in a vehicle and buying a new one was very easy and friendly. I would recommend Rossi and Dave to anyone considering an upcoming purchase.
Google Review
- June 01, 2023
Google Review
- June 01, 2023
Google Review
- May 31, 2023
Had warranty work performed, very courteous and work was performed much quicker than expected.
Google Review
- May 30, 2023
Salesmen showed real class. Felt no Pressure. Very clean and professional
Google Review
- May 28, 2023
Google Review
- May 25, 2023
Dillon was great to work with. He helped me find the right model and then work with me to source it as a new build. Thanks!
Google Review
- May 25, 2023
Google Review
- May 24, 2023
Quick and fast service. Super friendly staff!
Google Review
- May 23, 2023
I purchased a Mercedes from another dealership and the dealership I purchased it from brought it to Mercedes Salt Lake to have some work done on it. Jordan was amazing to work with and kept me in the loop the whole time about what was going on with my car. He quickly let me know when another part...
Google Review
- May 23, 2023
Google Review
- May 23, 2023
Dillon Jones was an absolutely incredible associate. He found my car, prepared it and had me out of the dealership in no time at all.He was extremely knowledgeable and professional. I will definitely be buying more cars from Dillon in the future. The whole experience is exactly what you would...
Google Review
- May 23, 2023
Google Review
- May 19, 2023
Brett is fantastic with getting the job done right the first time and terrific communication.
Google Review
- May 18, 2023
friendly and helpful sales people. we worked a deal, that we were both happy with. excellent quality of a used MB.
Google Review
- May 18, 2023
Dillon was great to deal with. Honesty and integrity come to mind as one word descriptions
Google Review
- May 17, 2023
Google Review
- May 17, 2023
Google Review
- May 17, 2023
(Translated by Google) Great experience, the staff dalls helped me solve the problem very quickly, thank you(Original)非常棒的体验 工作人员dalls非常快速的帮我解决问题 谢谢
Google Review
- May 16, 2023
Bread at the service department did a fantastic job keeping me informed every step of the way of the car repairs Salt Lake Mercedes will always be my maintenance people because they do such a great job getting me Uber to get home and go back to pick up the car, so easy and convenient and anybody...
Google Review
- May 16, 2023
Above and beyond customer experience!! I worked with Dillon Jones (Dealer) and Rossi Yerage (Finance) to buy my new GLC and to help when I ended up with a flat tire shortly after purchase. They were incredibly responsive throughout the process and were proactive in helping find ways for me to...
Response from the owner Replied: Thanks for your review, Lauren! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
Google Review
- May 16, 2023
Always great service and enjoyed the newly remodeled building!
Google Review
- May 16, 2023
Google Review
- May 13, 2023
Staff is friendly and the facilities are immaculate. Thanks for the donuts!
Response from the owner Replied: Thank you for your kind words, Amy! We appreciate your business and hope to see you again soon!
Google Review
- May 13, 2023
Everything went well and very professional in the way it was all handled
Google Review
- May 12, 2023
Google Review
- May 12, 2023
Google Review
- May 12, 2023
A great buying experience from start to finish. I will Definitely will be a repeat customer in the future.
Response from the owner Replied: Thank you so much, Jennifer! We're thrilled to hear that you had an amazing experience with us. We appreciate your business and can't wait to serve you again soon!
Google Review
- May 12, 2023
Google Review
- May 10, 2023
Google Review
- May 09, 2023
Always great service. Jordan and Spence are wonderful to work with.
Google Review
- May 09, 2023
Google Review
- May 09, 2023
Super friendly to work with called to order some parts guys took care of me. And didn’t have trouble finding what i needed..
Response from the owner Replied: Thank you so much for taking the time to share your positive experience with us! We appreciate your business and look forward to serving you again in the future!
Google Review
- May 09, 2023
The excellent service I have come to expect!
Response from the owner Replied: Thanks for sharing your experience, Jody! We value your feedback and your business. We hope to see you again in the future! Thank you.
Google Review
- May 07, 2023
Such a wonderful experience working with the team at Mercedes-Benz of Salt Lake. Our sales professional, YoYo was especially delightful to work with! He was super helpful, knowledgeable and patient. We were happy to do business with them and expect a continued positive experience working with...
Response from the owner Replied: Thanks for your review, Mike! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
Google Review
- May 05, 2023
DealerRater Review
- May 04, 2023
Efficient check in and communication from technicians doing the work and a clean facility. The experience was good.
Google Review
- May 03, 2023
They got my car in quickly and took care of the repairs. Great service, Dallas kept me informed every step of the way. Highly recommend Mercedes-Benz of Salt Lake city. Their service is much better than Draper's dealership.
Google Review
- May 03, 2023
I couldn't be happier with the service this location has provided. They've always gone above and beyond to help in any situation and I only trust them to work on my vehicle. If you want to feel cared for, this is the place to go!
Response from the owner Replied: Thanks for your review, Wendy! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
Google Review
- April 29, 2023
Excellent service and communication
Google Review
- April 29, 2023
The 5 star rating is due to Jordan.Jordan is an outstanding Service Advisor. He makes sure every detail is taken care of. He even personally washes my car when needed. He is the most professional Service Advisor I have worked with.
Google Review
- April 29, 2023
Mark at the service department took great care of my car. Seamless communication and very prompt.
Google Review
- April 27, 2023
The service attitude is very good! Five stars! We have a little problem with our Mercedes-Benz C300! Because of the urgent time, we did not make an appointment, but the service staff patiently arranged for us! My only expectation is to get the car in these two days! Because we're really in a...
Google Review
- April 26, 2023
(Translated by Google) Thank you Brother YoYo Chang for the perfect service! The current excellent results of Mercedes-Benz are the result of the joint efforts of countless outstanding people like YoYo!(Original)感谢YoYo Chang兄弟的完美服务！奔驰有现在优异的成绩，是无数个像YoYo一样优秀的人们共同努力的成果！
Google Review
- April 25, 2023
Google Review
- April 25, 2023
Google Review
- April 25, 2023
Really good costumer serviceGreat and fast respondingWonderful work5 stars no doubt it
Google Review
- April 24, 2023
Google Review
- April 24, 2023
Excellent and super efficient service!
Google Review
- April 21, 2023
Google Review
- April 20, 2023
Always happy with the service here. You guys are wonderful. I honestly love this dealership and everyone of the employees.
Google Review
- April 20, 2023
Dave and Team really understood our needs and built an incredible Mercedes Benz for us. They hit it out of the park!Rossi was so professional and knowledgeable through the purchase/finance/vehicle setup process.Much thanks for an incredible experience.
Google Review
- April 19, 2023
I stay in rural Nevada and I drive my Benz like a farm truck. No matter what condition me and my car arrive, they’ve always taken care of us, gotten us back to adventuring fast and they’ve worked us in on hours notice once or twice. Better stocked and larger customer lounge than reno and a decent...
Google Review
- April 19, 2023
They’re extremely helpful and quick! Brett helped me with everything!
DealerRater Review
- April 18, 2023
Brett was a 10. Went above what we expected getting all of our recalls done.
Google Review
- April 17, 2023
In and out as promised
Google Review
- April 17, 2023
Great technician
Google Review
- April 16, 2023
Service desk and person who helped me was so very helpful
Google Review
- April 15, 2023
Appointment was delayed almost 2 1/2 hours after dropping off vehicle. Service provided was fantastic however
Google Review
- April 14, 2023
Google Review
- April 13, 2023
Recently helped my brother-in law purchase a new AMG GLE and Jodi with Ken Garff Mercedes was fantastic. There was some unusual circumstances we brought to the table and Jodi was able to help us navigate the buying process and paperwork rather flawlessly. Most difficult part was choosing between a...
Google Review
- April 13, 2023
Brett in Service was a very good emissary for the Dealership. He was knowledgeable, interested in my concerns, and his follow up was absolutely perfect.
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Rossi in sales was terrific; very attentive to detail and worked to get my deal through within my parameters. Ive bought many cars in my years, this was the first Mercedes Benz. The overall experience was the best Ive ever had.
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Chris did and exceptional job, the easiest process I have experienced at a dealership. In and out on under 2 hours.
Google Review
- April 11, 2023
Google Review
- April 11, 2023
Google Review
- April 11, 2023
My wife’s car had a rattle We took it to another dealer three times. They couldn’t find the problem SLC Mercedes Benz addressed all the cars needs found and fixed the rattle problem gave us a loaner.
Google Review
- April 10, 2023
Eric was a salesman, he was super helpful, knowledgeable and wasn't pushy at all. We are super happy with our GLE we bought and would definitely go back to this dealership again.
Response from the owner Replied: Hello Alexis,Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Response from the owner Replied: Hello Ishwar,Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!
Google Review
- April 10, 2023
Google Review
- April 10, 2023
Google Review
- April 09, 2023
Loved the knowledge and excellent service we received today working with Rossi Yerage @ Ken Garff Mercedes. Thanks Rossi for helping us with our new purchase!
Google Review
- April 06, 2023
Jordan is a superb service adviser!
Google Review
- April 05, 2023
Rossi & Dave made the entire process of my car purchase absolutely painless. Very quick and clear explanations. Couldn’t be happier with entire ordeal
Google Review
- April 05, 2023
I love Mercedes cars, I love Mercedes service, I love the people that work at Mercedes, Mercedes is the best car ever designed. Whatever you do MERCEDES.
Google Review
- March 31, 2023
Excellent service
Google Review
- March 31, 2023
Cars.com Review
- March 31, 2023
Thank you Dave L for making the car buying experience a good one. From the time I walked in, to signing a contract, nothing but professionalism.
DealerRater Review
- March 31, 2023
Always great and friendly service advisors as well as excellent technicians that are well trained.
Google Review
- March 29, 2023
Dallas is amazing. Schedules changed and he made sure everything was right
Google Review
- March 29, 2023
Google Review
- March 29, 2023
Gary Hall and the staff made buying my vehicle as smooth as possible following my accident. They went over and above. I highly recommend them.
Response from the owner Replied: Thank you, Ruth! We value your feedback and business and hope you love your new vehicle. Take care!
Google Review
- March 28, 2023
The technician was great. He repaired all my vehicles needs. This place has the best technicians in Utah!
Google Review
- March 27, 2023
I was promised the car in 2 hours and it was ready as promised. Very good!
Google Review
- March 27, 2023
Amanda was fantastic to work with. I was checked in within 5 min, had a ride to work then when it was time to pick up my car the ride they provided picked me up within 2 minutes and I was checked out and on the road 5 min later. I spent literally less than 15 minutes at the dealership. That are...
Google Review
- March 22, 2023
They do a great job, arranged for a ride home and back, and communicated well throughout the day.
Google Review
- March 22, 2023
Friend fast and fixed my problem! Thank you Jordan!!!!
Google Review
- March 22, 2023
Mercedes dealership, was an awesome experience. But an Audi A6 from them Used 2013 such a beautiful car. We had it inspected by our mechanic and this vehicle was very taken care of. As well as letting us sit in a G-Wagon that was an experience and the lady that help us was very professional and...
Google Review
- March 20, 2023
Mercedes was on top of everything, from the roadside service to the repair. Thank you Brett for keeping me informed throughout the process.
Google Review
- March 20, 2023
Google Review
- March 18, 2023
Great experience. Its the third vehicle I bought from Ken Garff dealerships. Ive had the same experience at all three dealerships.Great people and great vehicles.
Response from the owner Replied: Thank you so much for being part of the Ken Garff family, Shane! Congratulations on your vehicle!
Google Review
- March 17, 2023
Vey professional, good communication, fast service.
Google Review
- March 17, 2023
Amanda is a great advisor, highly recommend!
Google Review
- March 16, 2023
Google Review
- March 16, 2023
Very pleasant to work with!
Google Review
- March 15, 2023
Great experience with MB Salt Lake City ...they were booked almost 30 days out but squeezed me in early ...kept me updated all the way and did great job getting me back on the road ...I was stranded 4 hours south in Moab and they even help me with MB roadside assistance ...5 star service
Google Review
- March 15, 2023
Courteous and efficient
Google Review
- March 15, 2023
Great job, excellent service!
Google Review
- March 15, 2023
Google Review
- March 10, 2023
Great service as usual!! Love this place.
Google Review
- March 07, 2023
Great experience getting service a and free coffee and pastries!
Google Review
- March 07, 2023
Google Review
- March 07, 2023
The service advisor, Amanda, came out to the car to check me in. She kept me informed. She was extremely pleasant to work with. Work was done in few hours. Comfortable place to wait and work. Good treats. 5 stars
Google Review
- March 06, 2023
Google Review
- March 06, 2023
Had A service, new tire and brake work. Amanda was terrific!
Google Review
- March 04, 2023
They had my heart at the pebble ice machine 😅 Great dealer!
Google Review
- March 02, 2023
Pleasant experience.
Google Review
- March 02, 2023
Judi was great to work with
Google Review
- March 02, 2023
Excellent service!
Google Review
- March 01, 2023
Amanda was great. Repairs were perfect. Just wish I didn’t have to pay for factory defects.
Google Review
- March 01, 2023
Everyone at Mercedes was friendly and helpful. Our car arrived on time, and Dave went above and beyond in making sure the process went smoothly and in helping get everything set up on our new car. Great experience!
Google Review
- March 01, 2023
Everyone is extremely helpful, understanding and knowledge. My service manager Brent communicated with me throughout the service. My salesman Dave even assisted.
Google Review
- February 28, 2023
Brett is the best Advisor I've worked with! Wish you guys worked on all cars. Save yourself a headache and don't go to Draper MB!!! Go see Brett and their team where they actually care. Thanks again!!! 11/10
Google Review
- February 28, 2023
Garff Mercedes continues to offer excellent service. I was well taken care of by an informed, friendly, courteous staff. Thank you
Google Review
- February 28, 2023
Google Review
- February 28, 2023
As always, customer service is tremendous. While I wish I could have taken my car without replacing the battery as it was working when they got it turned over, I trust their judgment in replacing it.
Google Review
- February 27, 2023
Google Review
- February 27, 2023
Very quick service and comfortable waiting area. Very well appointed with plenty of seats and refreshments. Excellent communication about the status of my car while in service.
Google Review
- February 26, 2023
Easy to work with. Was a very positive experience for us.
Google Review
- February 24, 2023
Excellent service! Great experience!
Google Review
- February 24, 2023
My service advisor at Mercedes SLC is always professional, exceptionally considerate and has my full trust. I wouldn’t dream of going anywhere else. Thank you Jordan!
Google Review
- February 23, 2023
Dillon was great! No pressure, high end experience, and a pleasure working with them.
Google Review
- February 22, 2023
As good as it gets buying a new car
Google Review
- February 22, 2023
Google Review
- February 22, 2023
I'm not easily impressed, but Garff Mercedes has impressed me. Every aspect of the transaction was made comfortable.
Google Review
- February 22, 2023
What a wonderful experience. I started by having help inputting my order and making sure I got everything I needed in the vehicle. I got some calls to update me on the progress of the vehicle, including the build date. After the vehicle was built Rossi was amazing in helping me get all the...
CarGurus Review
- February 21, 2023
Quick response
Yelp Review
- February 18, 2023
I live in another city that has a Mercedes-Benz dealership. My local dealer doesn't have the allotment that SLT MB has. I was looking for two very specific SUV's with preferred equipment. Both Dave and Brett found me exactly what I was looking for. The process from start to actually receiving them...
Google Review
- February 02, 2023
Brett was my advisor. He was extremely knowledgeable, attentive and clearly enjoys his job.
Google Review
- December 29, 2022
I had an amazing experience working with Yoyo. The purchase of my new G63 was as enjoyable as driving the SUV itself.I live out of state and we were able to negotiate everything via phone call and text. Yoyo was very responsive and answered all the questions I had with patience and knowledge.When...
Response from the owner Replied: Thanks for your review, Mandee! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
Google Review
- December 25, 2022
Google Review
- December 25, 2022
Love Jordan my service advisor at Mercedes in Salt Lake! He always takes wonderful care of my car. He called an Uber to take me home and pick me back up! Great Customer Care!
Google Review
- December 20, 2022
Amazing experience at M-B with salesperson Eric Amaral. I bought a non-Mercedes used car, and he went out of his way to ensure that I got a fair price for my trade and that the car was ship-shape for me. After a small hiccup, they more than made up for it (including lending me a Mercedes for a...
Response from the owner Replied: Thanks for sharing your experience, Kyle! We value your feedback and your business. We hope to see you again in the future! Thank you.
Google Review
- December 18, 2022
Yelp Review
- December 11, 2022
I have been going to this specific dealership for over a year, and every time I've been pleased with the end result. My past trip, I had an experience that left me feeling unsatisfied, and Mark Tuttle went above and beyond to rectify the situation. His professionalism, willingness to help, and...
Customer Service Replied: Thanks for your review, Erin! It is wonderful to hear that Mark provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!
Google Review
- December 10, 2022
Jordan in service was the most professional, helpful person I’ve ever worked with! We came in with an emergency and he jumped up and helped without a hesitation. What an experience!
Response from the owner Replied: Thanks for your review, Laura! It is wonderful to hear that Jordan provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!
Google Review
- December 10, 2022
Jordan in service was the most professional, helpful person I’ve ever worked with! We came in with an emergency and he jumped up and helped without a hesitation. What an experience!
Yelp Review
- December 07, 2022
Questionable about all the black in the place with new Mercedes dealership remodel and the sales tables in once used to be a hallway.  Also is a big black divider in the showroom which I'm not a fan of.  I liked it when it was open and airy and light but now it's all black.  Including the service...
Yelp Review
- December 07, 2022
Questionable about all the black in the place with new Mercedes dealership remodel and the sales tables in once used to be a hallway. Also is a big black divider in the showroom which I'm not a fan of. I liked it when it was open and airy and light but now it's all black. Including the service...
Chris K. Replied: Vida, we appreciate this so much! First, thank you for being such a loyal part of the Mercedes family, we're so happy to see you've been enjoying our product for so long. We also want to say thanks for taking the time to let us know just how much you enjoy your time here - We look forward to serving you again in the future. Until then, all the best!
Google Review
- December 06, 2022