Great place and friendly employees the GM WAS AWESOME AS THE SALESMAN very instructive the GM Mr Martinez was great very helpful and Adrian the Salesman was awesome

Dealer Replied: Hi Jose, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Excellent service and highly qualified staff. Everything was carried out as agreed upon and discussed when the car was handed over to the dealer.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

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Great attention and service from the dealer, manager and gerardo who was my sales person.

Dealer Replied: Hello Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out if there's anything additional we can do for you.

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I received exceptional service with Serafino Bruno! She was extremely caring and personalized the experience to my specific needs. She provided caring follow up and service even after sales process. Extremely appreciative!!

Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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My experience was great. The salesperson that I dealt with was very professional and knowledgeable about the vehicle.

Dealer Replied: Hi Carl, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. We do hope we can be of assistance in the future. Take care!

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I had a great experience purchasing my car. The process was smooth and easy from beginning to end. Jesus was very professional, helpful, and friendly, and I felt well taken care of throughout the entire process. I?m very happy with my purchase and would definitely recommend them to anyone looking...

Dealer Replied: Hello Marta, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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Staff was professional and courteous . The staff allows you to take your time with your decision

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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bad service, bad costumer service!!! the mechanic no resolve the issue always call to pick up the car and the problem still there 3 times in less than one week and still with the same issues it's a shame that dealer not represent the good name of Mercedes Benz. I'm never come back to mercedes benz...

Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.

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Hace menos de un mes compré un gle 350 2024 con cpo el carro presenta varios problemas!! Entre ellos el más delicado es que tira para la derecha y lo lleve 3 veces para que lo alinearan y me dicen que está listo y no es verdad el carro sigue con el mismo problema aparentemente los parámetros de la...

Dealer Replied: Hola, Jans: lamentamos profundamente la experiencia que tuvo en Mercedes-Benz of Pembroke Pines. Valoramos a todos nuestros clientes y deseamos recuperar su confianza en nuestro concesionario. Si está dispuesto, a nuestro Gerente General le gustaría hablar con usted en el número (954) 644-5035 para conversar sobre cómo mejorar su experiencia con nosotros en el futuro. Gracias por sus comentarios; esperamos tener noticias suyas pronto.

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43 Miles of Road Testing, Two Alignments, and My G63 Still Pulls Right I brought my 2025 Mercedes-AMG G63 to Mercedes-Benz of Pembroke Pines for scheduled maintenance and an alignment because the vehicle was pulling to the right. After the first alignment, the problem was not corrected, so I...

Dealer Replied: Hi, we regret to hear that you had this experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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I had a great experience, Joseph was very knowledgeable and helpful. He went to great lengths to make sure that I was happy with my purchase. I am very pleased and i will return for my next purchase. Thank you!

Dealer Replied: Hi Fredeline, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Feel free to reach out to us if you need anything. Have a wonderful day.

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Another great experience at Mercedes-Benz of Pembroke Pines! This is actually the second car Alejandro Padrón has helped me with, and once again, he made the entire process easy and enjoyable. Alejandro is professional, knowledgeable, patient, and genuinely takes the time to make sure you’re happy...

Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

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Received prompt service technician was knowledgable with respect to the issue that brought me into the dealership I really appreciate his professional attentive demeanor

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Amazing service from every single department. I've been a customer for 4 years already and already on my 4th Benz from this dealership. They ket me informed through the process and everything to keep me pleased. I will defnly ny mu next one from them.

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Amazing service from every single department. I've been a customer for 4 years already and already on my second Benz... Super happy and satisfied and will continue to be a returning customer. Super recommend my sales associate Moises Cisneros... he's truly the best as well as Pedro my customer...

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Great service and the timing and quality of the service was great. I will recommended to my friends

Dealer Replied: Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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I am disappointed with the communication regarding my 2021 Mercedes-Benz Sprinter 2500. The van has an intermittent but serious vibration and rumbling problem during acceleration at highway speeds. Because it does not happen constantly, it has been difficult for the dealership to duplicate, but I...

Dealer Replied: Hi Luis, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Mercedes Benz of Pembroke Pines has an excellent customer service department, my customer service advisor is a very fun and energetic guy, Melvin every time I need him all I got to do is call him and he never said no or I’m to busy (even when they are) he makes me feel like if he is there only to...

Dealer Replied: We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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Excellent car buying experience. Working with Miguel Santelises was great. Thoughtful and conscientious. Highly recommend!

Dealer Replied: Hi Jose, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Steven Douglas provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and I truly appreciated his honesty and attention to detail. Thank you, Steven, for your...

Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Steven Douglas provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and I truly appreciated his honesty and attention to detail. Thank you, Steven, for your...

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you have any further questions, please don't hesitate to reach out!

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Excellent service! Wesley and Roberto are amazing. We had a great experience. Appreciate what you all did.

Dealer Replied: Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I wish I could rate a 0. They will happily sell you a lemon. If you read any review, I hope it's this one. Do not do business with this dealership. I purchased a car from them from out of state. I was told the car had no mechanical or electrical defects. Once it arrived, I immediately noticed that...

Consumer Replied: I've been waiting for a call back from the GM for over a week.

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Gerardo and Kaleb were amazing! They went above and beyond to make me feel welcomed. Kaleb worked hard to get me an amazing rate. The whole experience was quick, easy, and smooth.

Dealer Replied: We are pleased to hear you had such a positive experience with us, Adrienne! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I had a fantastic experience with Mercedes-Benz of Pembroke Pines recently. A special thanks to Matthew for guiding me through every step of the service process and ensuring everything exceeded my expectations. I also want to acknowledge Manager Chris for his reassurance that my vehicle would be...

Dealer Replied: We are pleased to hear you had such a positive experience with us, Rose! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Gerardo and Kaleb were amazing! They went above and beyond to make me feel welcomed. Kaleb worked hard to get me an amazing rate. The whole experience was quick, easy, and smooth.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.

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Excellent work, the vendor excellent he responded every cuestion and manager to, was very good experience. Thanks.

Dealer Replied: Hi Maria, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

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I bought a used 2024 Jeep based on the pictures on line. The car was everything that it appeared in the photos and did not disappoint. I live 1000 miles away and did nto see the vehicle in person , nor did I meet anyone in person however the salesperson (Carlos) was helpful and diligent and...

Dealer Replied: Hi Mike, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

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Misrepresented warranty, unprofessional management, aggressive staff escalation, police called when seeking help. Avoid this dealership.

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I had an exceptional experience. It was more than what I expected it to be.

Dealer Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Beautiful place to go! Nice people! And helped me in my need Jaime was a wonderful person!

Dealer Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Feel free to reach out to us if you need anything. Have a wonderful day.

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Great attention and services. Seller and financial department very responsive and helpful. Clean and beautiful place

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I had a great experience at Mercedes-Benz of Pembroke Pines. From the moment I arrived, the service was attentive and professional. Manager Roberto Baldor ensured everything went smoothly and was very helpful throughout the process. Sales representative Moises Cisneros was knowledgeable, patient,...

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Mark Isesa is a great salesman and explained very well on our GLC300. He is considered as top salesman at your dealership- he knows how to treat customers

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to reach out to us if you need anything. Have a wonderful day.

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Fernando D was very great helping me out would recommend him to help anyone out 5 star

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you have any further questions, please give us a call. We're always happy to help!

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Carlos in the service department is always fantastic and responsive. He is knowledgeable and delivers high quality customer service

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Omar welcome us from the outside. Explain all. Very good service and excellent follow up

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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Excelente servicio, muy responsables y organizados, lo recomiendo 100 de 100, y siempre te ayudan

Dealer Replied: Hola, ¡nos alegra mucho haberte brindado una experiencia tan positiva! No dudes en contactarnos si necesitas algo más; estaremos encantados de ayudarte.

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I came in to look at an Infiniti Q70. The car was gorgeous, but it wasn't everything I wanted (it wasn't white) so I left. But, then I called Alejandro and told him to get the paperwork ready. He did such an awesome job listening and responding to my concerns that the things that were missing were...

Dealer Replied: Hello Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines.

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Wonderful staff and excellent serviceI will recommend a friend and family. This is the place to buy your Mercedes for new upgrades or for newcomers

Dealer Replied: Hi Darus, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.

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My salesman Seyed is the Best. He went above and beyond to get me the color of the car I wanted.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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From purchasing my new GLE 350 to recently replacing my cracked windshield, I must say the service and care I received was outstanding. My service advisor is Romeo, and he's fantastic. He always goes above and beyond to ensure I'm satisfied. Most importantly, when I recently lost my husband, who...

Dealer Replied: Hello Rose, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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My sales Rep, Sera, was great. Everyone else was stone cold. Zero personality! They certainly had no personality especially management. They walked around like you didn?t exist.

Dealer Replied: Hi Joseph, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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Frank, Miguel and Kaleb made the process of securing my wife’s GLE450 a breeze. Great group to deal with and it will not be the last time I do. As a BMW owner I plan to give them my business once my lease is up. Tremendous team and value!

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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Excellent dealer, Moises Abadi it’s a the best sale agent that you can have. The management team it’s is outstanding. I would recommend them to everyone.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines.

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Miguel is the BEST in the business! He is 100% legit. If you're in the market for a Mercedes-Benz, look no further than Miguel. He took on the challenge of changing my perception of car salesmen-and he absolutely succeeded. He gained a customer for life. Everything he promised was delivered, and...

Dealer Replied: Hi Danielle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

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When they sold me the car, I was already disappointed that maintenance was not included, especially coming from Volvo, which covers all maintenance on a leased vehicle. They told me to prepay for the maintenance plan and assured me that I wouldn?t have to worry about anything at all. That turned out...

Dealer Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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The experience was great but what made it really good was our salesperson Smilag. She listened to what we were looking for and ensured that she tried her best to get all of those things done. Not to mention she is very sweet

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us, Stephanie Higgins! Please don't hesitate to reach out if there's anything additional we can do for you.

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Thé customers service is very good. The staff at the service department is kind and very helpful. The waiting time to get your car backed is minimal. My repairs are always satisfactory.

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

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After many years, I decided to comeback to this dealership; but due my restricted possibilities, I had low hopes they could meet my budget. Surprisingly, without any kind of pressure, with a lot of empathy, and with a huge commitment trying to help me and trying their best to find and design a deal...

Dealer Replied: Hi Jorge, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out if there's anything additional we can do for you.

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The dealership is amazing. Very clean. I felt extremely welcome. The attention is great and the service too. The sales person listened to me and not only met my expectations but surpassed them giving me a grat price. The person in the finance dept. Was also very nice and helpful.

Dealer Replied: Hello, thank you; we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!

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REALLY PROFESSIONAL STAFF AND A GREAT QUALITY OF SERVICE IT WAS A PLEASURE TO DO BUSINESS WITH THE STAFF AND THE SITE WAS VERY IMPRESSIVE

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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John cook the salesman excellent. He was very professional and very in making the deal so would that I would agree to accept. To the price that I would agree.

Dealer Replied: We are pleased to hear you had such a positive experience with us, Wilson! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Great customer service and purchase process Adrian was patient and knowledgeable Ricardo and Me Montoya made it a great smooth experience I highly recommend all the way

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

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The best service very professional all the staff my sales men Julian was very patience explain me everithing and great customer service the Finace guy Serrano was very seeet and professional the Finace director very nice and gentle

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out if there's anything additional we can do for you.

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Yasmany was the Service Advisor assigned to me and he was awesome! He communicated with me at the time of drop off and during the day kept me informed of the progress. Drop off and pick up were a breeze.

Dealer Replied: Hi Jennifer, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Despite some initial misunderstandings, management promptly addressed my issues and concerns. The seller was professional, courteous, and helpful.

Dealer Replied: Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Estrella was absolutely amazing! She was knowledgeable, patient, and listened to all details without making me feel pressured. She really took the time to make sure I got the right car for my needs. Highly recommend, I had a great experience!

Dealer Replied: Hi Valencia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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I had a really positive experience at Mercedes Pembroke pines dealership. The Sales Consultant Carlos Montenegro was professional, patient, and took the time to answer all my questions without any pressure. The process was straightforward, and I?m loving my new car. Thanks for making it such an easy...

Dealer Replied: Hi Nivin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Top notch dealer I've ever dealt with. Best dealer in Florida. Will definitely return.

Dealer Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

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Surprised Mercedes does not have a small coffee shop or sandwiches available on site. Appointment at 12:30 but not finished with 1 year service for 2 � hours.

Dealer Replied: Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 644-5035 when you have a chance. Thank you, and we look forward to hearing from you.

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Poor communication I recommend you to definitely find a different dealer that can provide Better service when it comes to communication and detail From sales associate to sales manager, I do not recommend anybody to deal with this dealer

Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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I purchased the vehicle from your dealership and signed all paperwork at Mercedes-Benz of North Orlando on November 26. The vehicle was not delivered to my home until December 2, and to date, I have not received any copies of the signed documents. Prior to your finance team completing the paperwork,...

Consumer Replied: Just called and left a message on voice mail. Someone, please call me back at 407-435-3931. I am so frustrated.

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Both sales and financial personals were very thorough when addressing my needs as they relate to questions and issues concerning my purchase. Mr. Antoine went as far as to bring me back the following day to ensure that I fully grasped all of the complex features of the new GLE350 that he went over...

Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Traded in my older Mercedes and leased a new one, the sales rep was great, very helpful and listened to our needs, this is the third time we used him

Dealer Replied: Hello Gail, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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Salesman very nice,friendly,professional and knowledgeable. I found the finance person to be condescending. Surprised with the cost of maintenance. They should tell you the maintenance fees while negotiating price of car.

Dealer Replied: Hi Jordan, we appreciate your honest feedback, as we are always looking for ways to improve. If you are willing to give us another chance, please contact us at (954) 644-5035 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Pembroke Pines

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It was an amazing experience. My saleswoman is the best. Help thru whole process and helped me configure my car with my iphone. I strongly recommend Sera

Dealer Replied: Hi, We are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

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I bought 3 cars there my car is more than 60 thousand dollar I put 20 down I work to pay my bills it’s not free I only have 25 k miles it’s a brand new car but I can ensure you that you will never see me again at your dealer and I am writing corporate a letter tomorrow to tell them what kind of...

Dealer Replied: Hi Michelle, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.

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This Mercedes Benz flag me and they block me from writing a review if you don’t like your job there just leave sample as that I went to school to become a nurse it’s because I love what I do I will not suggest anyone to go to Mercedes dealer in Pembroke Pines they are the worse trust me on that .

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