Google Review
- December 04, 2021
After every time I bring my car CLS550 there for service, something else always goes wrong. After checking my car tires, they pumped them up to 70psi. A few days later, I got flat tires. On top of that, they urged me to change my breaks as its dangerous to drive in this condition. When I took my car...
Response from the owner Replied: Hi Lisa, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- December 03, 2021
I purchased a Car and the salesperson was amazing and incredibly good
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 27, 2021
Mark did everything he promised, and I am very happy with my car, and with the entire experience. I will be back, and I will refer my friends and family.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks for the recommendation, and have an amazing day!
Google Review
- November 26, 2021
Based on our experience with other car dealerships, I would hereby like to compliment one of your employees, John Cook, for the excellent service he provided me.He made my life so much easier getting the car of my dreams.This type of professionalism and commitment to the highest level of customers...
Response from the owner Replied: Hi Orlandi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 25, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 25, 2021
This is their advertised price but when u call they want $50k over that. What a joke. Total false advertising!
Response from the owner Replied: Hi Reza, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- November 24, 2021
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- November 24, 2021
Very friendly team. Able to help me with all my requests
Response from the owner Replied: Hi Jose, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 23, 2021
Everything was sooo fast! more than expected. People are super nice and helpful. Thank you!
Response from the owner Replied: Hi Giovanna, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Drive safe, and we'll see you on the road.
Google Review
- November 22, 2021
Response from the owner Replied: Thank you for your rating. We're sorry to see that you had a negative customer experience with us. We pride ourselves on working hard to deliver the best possible customer experience, and would really like to understand how we can improve. If you would like, please contact us at (954) 644-5035 to discuss this. Thanks again.
Google Review
- November 22, 2021
Excelente servicio, super bien atendido y muy eficaz. Rey me atiene y es muy profesional.
Response from the owner Replied: Gitsel, gracias por tu resea positiva. Estamos felices de haberle sido til. Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- November 22, 2021
Pinder Perez of Mercedes Benz of Pembroke Pines was awesome. He exhibited such great customer service and made the entire process so seamless. He went above and beyond to accommodate all of our needs and and as a salesman displayed great qualities such as honesty and integrity which are...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- November 19, 2021
I live in Miami Beach and definitely do not mind driving all the way to Pembroke Pines. Every time I have to service my car, I always deal with Alex Ruiz. Alex is THE BEST! He is professional, cordial, and always keeps you informed while you car is there. He is just the guy to deal with in the...
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day!
Google Review
- November 19, 2021
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- November 19, 2021
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Pembroke Pines! Take care!
Google Review
- November 19, 2021
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- November 17, 2021
Antony Toro was extremely responsive, seemed very caring towards customer needs. Dealership, specifically, Antony was patient with few things that didnt go as planned for us during the purchase process.
Response from the owner Replied: Hi Jyoshna, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thank you, and have a fantastic day!
Yelp Review
- November 15, 2021
So Saturday I took my car to get service A for my appointment at 8:30am. I received a call around 10:30am letting me know of things that needed to be fixed. I gave the go ahead on some of the services in which I needed. Around 4:30pm I called to get the status on my car and left a message. At 6:20 I...
Google Review
- November 12, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- November 05, 2021
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines. The team and I love to see such great feedback! All the best to you!
Google Review
- November 04, 2021
Excellent service, professional people, I highly recommend it!!!
Response from the owner Replied: Hi Carla, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Google Review
- November 01, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 29, 2021
Response from the owner Replied: Hi, your review means a lot to us, and we'd like to learn more about your customer experience. Please reach out to us at (954) 644-5035 so we can discuss the details in person. We look forward to hearing from you.
Google Review
- October 28, 2021
Response from the owner Replied: Hi Paulette, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2021
Google Review
- October 26, 2021
El vendedor una excelente persona la parte de finanza un total desastre compre un Mercedes con una garanta y me dio en el contrato una garanta y puso otra en el sistema a la hora de usar la garanta,a sido la peor experiencia llevan una semana con mi carro en la Mercedes porque en ese momento fue que...
Response from the owner Replied: Hola Yeneiry, gracias por informarnos sobre este asunto. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (954) 644-5035. Esperamos saber de usted.
Google Review
- October 19, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- October 19, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- October 19, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Pembroke Pines!
Google Review
- October 18, 2021
Sara was amazing from the time I walked in the door! She greeted me and focused all her attention on me. I told her what I was looking for and she found exactly that I wanted. She was honest and kind. My experience with her as been the best car shopping experience thus far. The rest of the staff was...
Google Review
- October 13, 2021
Response from the owner Replied: Hi Carlos, thank you for taking the time to share your feedback with us. We look forward to your next visit! Take care!
Yelp Review
- October 08, 2021
They're very expensive, Which you expect when going to dealer. I've had some issues where they were over charge for labor, jobs that usually take a few hours less. I would still go back but computer/Mechanical issues. Still the best place to take your Mercedes.
Google Review
- October 07, 2021
Its been two years since Sera help me lease my Mercedez. This time she helped me sell it back to Mercedez and offered a great deal. Even though I was leaving Mercedez . She was helpful and explain to me all the options I had. Overall, she understands customers and offers solutions. I would...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- October 05, 2021
Disappointed in the customer service that I received. I purchased a brand new 2022 GLE. The car is not even a week old and is already giving me problems. I immediately contacted my sales rep during the weekend and she said shed get back to me first thing Monday. I contacted my sales rep on Monday...
Response from the owner Replied: Hi Roseline, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- October 05, 2021
Some of the employees have no customer service skills.
Response from the owner Replied: Hi Angeline, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon. Take care!
Cars.com Review
- October 02, 2021
Was told when I bought the service plan that loaner cars were included. I confirmed that before my appointment. Showed up for my service and was told they didnt have any loaners.
Dealer Replied: Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- October 01, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 01, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 28, 2021
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- September 28, 2021
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- September 27, 2021
Response from the owner Replied: Hi Fern, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- September 25, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Pembroke Pines would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- September 25, 2021
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- September 25, 2021
Worst experience ever for service. Scheduled an appointment for 4 new tires with advertisement stating buy 3 get 1 for $1. Arrived on 9/25/21 to meet with advisor Alberto. We sat at his desk and he commenced mumbling about cost of the tires. So I presented the coupon as instructed at price quote. He...
Response from the owner Replied: Hi Chalton, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- September 25, 2021
0 stars...i drove 40 minutes to this place to have a selection of about 5 cars to lease..i spent an hour there. While i test drove the cla i was interested in the salesman gave me absolutely no details about the car he literally said "this is what you're gonna get" "it's basic" ... meanwhile my car...
Google Review
- September 18, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- September 18, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- September 18, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- September 18, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- September 18, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pembroke Pines. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-5035. Have a great one!
Google Review
- September 18, 2021
Response from the owner Replied: Hello George, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 17, 2021
Response from the owner Replied: Hi Cristina, we're happy you found Carlos to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 14, 2021
Response from the owner Replied: Hi Yep, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- September 11, 2021
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines. The team and I love to see such great feedback! All the best to you!
Google Review
- September 11, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- September 11, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- September 11, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 10, 2021
Response from the owner Replied: Hi Bob, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- September 06, 2021
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 05, 2021
Response from the owner Replied: Hi Ronald, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 05, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 04, 2021
Response from the owner Replied: Such a great rating of Mercedes-Benz of Pembroke Pines! We really appreciate it; thank you!
Google Review
- September 04, 2021
Response from the owner Replied: Hi Duwayne, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (954) 644-5035. Take care.
Google Review
- September 04, 2021
Response from the owner Replied: Hi Anglin, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 03, 2021
Response from the owner Replied: Hi Jenna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 02, 2021
I bought an Infiniti with John Cook 6 days ago. After the 3rd day of driving it, it started turning off whenever I stopped for a red light. He told me to come in and he would have someone look at it and diagnose the problem. When I came in, he wasnt there and had Darryl help me out. Darryl proceeded...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon. Take care!
Google Review
- September 02, 2021
Response from the owner Replied: We sincerely regret that you have had a negative customer experience here at Mercedes-Benz of Pembroke Pines. If you are willing, please reach out to us directly at (954) 644-5035. We look forward to hearing from you.
Google Review
- September 01, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- September 01, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 31, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- August 31, 2021
Response from the owner Replied: Hi Jeffrey thank you for your kind review; we are happy to pass along your comments to Christian here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 30, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- August 30, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 30, 2021
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- August 29, 2021
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to Anthony here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 28, 2021
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- August 28, 2021
Many bad experiences....most recent one being that the pre-owned AutoNation certified car. AutoNation Mercedes of Pembroke pines sold us a car which they told me the put new brake pads and rotors on. Salesman told me it would run for years. Well, just took the car to the shop cause the car would...
Yelp Review
- August 28, 2021
Many bad experiences....most recent one being that the pre-owned AutoNation certified car. AutoNation Mercedes of Pembroke pines sold us a car which they told me the put new brake pads and rotors on. Salesman told me it would run for years. Well, just took the car to the shop cause the car would...
Yelp Review
- August 27, 2021
Staff are unbelievable uneducated. Words like "hi, how are you, please, welcome" are unknown in this place. Besides it, they were not able to fix a simple problem with my "Hey Mercedes". This is the second and last time I'm coming to this place. Worst Mercedes in Florida for sure. Mercedes in Tampa...
Google Review
- August 26, 2021
Buying a car is known to be one of the Top 5 stressors in a person's life and up until now, I can honestly say it was the second most stressful thing in my life; that was until I met Deivis Maldonado at Mercedes-Benz of Pembroke Pines. I found a used car online (a GMC) that happened to be at this...
Response from the owner Replied: Hi Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 26, 2021
If I could give a negative rating to this dealer I would!!! my husband has been a client of this place for many years and the service is a disaster! I own a BMW and I would never give up being a BMW client since they treat me fairly and with respect. I love Mercedes cars but just the thought of...
Google Review
- August 26, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- August 26, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 26, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- August 26, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- August 26, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- August 26, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- August 26, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- August 26, 2021
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- August 26, 2021
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- August 23, 2021
Response from the owner Replied: Hello Swetha, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 23, 2021
Response from the owner Replied: Hi Sonia, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 22, 2021
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, we see that you left us a low rating, but no background as to why. We'd really like a chance to see if we can change your negative customer experience into a positive one. Please contact us at (954) 644-5035. We look forward to hearing from you.
Google Review
- August 19, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- August 19, 2021
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- August 19, 2021
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- August 19, 2021
Response from the owner Replied: Hi, thank you very much for sharing these comments, Pezhman Mardanpour. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.
Google Review
- August 16, 2021
Response from the owner Replied: Hi Kenya, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 16, 2021
I have owned BMW ,AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. The car was called in for safety recall and it took over a week to complete it which is fine but...
Response from the owner Replied: Hi Vijay, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- August 14, 2021
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to Miguel here at Mercedes-Benz of Pembroke Pines! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 14, 2021
If you are a person of color i suggest you never enter this mercedes benz store. They treat you like dirt. The sales person that showed us around was extremely rude, was barely interested in selling the car. Luxury car dealerships are supposed to have good customer service but i guess it does not...
Google Review
- August 12, 2021
I am a 23 year old and very capable of affording one of these cars, however the dealership must not think so and its so extremely rude. I almost left before even looking at a car however I ended up purchasing a car but was treated as a child and got no respect that I deserved the entire time. Right...
Response from the owner Replied: Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 12, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 12, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- August 12, 2021
Response from the owner Replied: Hello Mark, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 12, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Pembroke Pines. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- August 12, 2021
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- August 12, 2021
(Translated by Google) Good attention. They have all the prices.(Original)Buena atencin. Tienen todos los precios.
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Martha! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que te tomes el tiempo de dejarnos una respuesta, Martha! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Yelp Review
- August 09, 2021
Excellent deal, great customer service, Highly recommend this dealer when decide to acquire a Benz, also I highly recommend to get in contact with Anthony Toro my boy fixed me up a great deal on a GLC 300 2021. I'm from Miami and I went to this dealer instead in order for me to receive a better...
Google Review
- August 08, 2021
The experience was a positive encounter from Carlos who greeted me when I drove into the service center, to the time I was called by Steven the rep who handled the sit down conversation on the service I required. I liked there were 3 service options for the class A service. This is the first time I...
Response from the owner Replied: Hello Audrey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 07, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- August 05, 2021
Please for the love of God go to MB Coral Gables. They messed up my yearly maintenance twice, ended up having to go to coral gables to fix it. Now I'm still waiting for my reimbursement check for a service that was covered in my monthly car note but ended up having to pay out of pocket for it to get...
Google Review
- August 05, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 05, 2021
(Translated by Google) Again I made a good deal with MB of Pembroke Pines, I appreciate the attention of the Sales Staff, especially Joshua Rodriguez who always attends me with excellent service.I highly recommend this Dealer.(Original)Nuevamente hice un buen Deal con MB of Pembroke Pines,...
Response from the owner Replied: (Translated by Google) Enrique, thank you for your kind words and this wonderful review! Thank you very much for being one of our valued guests and we look forward to your next visit!(Original)Enrique, gracias por tus amables palabras y esta maravillosa resea! Muchas gracias por ser uno de nuestros valiosos huspedes y esperamos su prxima visita!
Google Review
- August 04, 2021
The time for the recall service was faster than expected the employees skill communication is excellent. Mr. Alex Ruiz is a hard worked, very busy but very diligent and answered all my questions excellently. Very nice personal in the Autopart as well.Thank you for your work.
Response from the owner Replied: Hello Daniel, it is great to read such wonderful comments about your recent experience with Alex! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Pembroke Pines!
Google Review
- August 04, 2021
Response from the owner Replied: Monique, thank you for your kind review; we are happy to pass along your comments to Christian! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- August 04, 2021
Response from the owner Replied: Pablo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 02, 2021
Google Review
- August 02, 2021
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Pembroke Pines!
Google Review
- August 02, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Pembroke Pines such a great rating! It really means a lot to us. Thanks again!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, we appreciate your review. Please reach out to us directly at (954) 644-5035 so that we may speak with you directly and work towards turning your customer experience around. Best regards.
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Pembroke Pines so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 02, 2021
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave this review. We regret that we didn't meet your expectations, and would like to learn more about your customer experience. You can reach us at (954) 644-5035. We hope to hear from you soon.
Google Review
- August 02, 2021
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- August 02, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- August 02, 2021
Response from the owner Replied: Hello, we would appreciate the opportunity to speak with you about the customer experience you had with us that resulted in a poorly-rated review. Please stop by or contact us at (954) 644-5035. We hope to hear from you.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- August 02, 2021
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- August 02, 2021
(Translated by Google) 100% recommended very good service, the seller Davi who attended us very kindly as well as Carlos the financier.(Original)100 % recomendado muy buena atencin,el vendedor Davi que nos atendi muy amable al igual que el Carlos el financista.
Response from the owner Replied: (Translated by Google) We are pleased to know that you had such a positive experience with us, Indira! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again in the future!(Original)Nos complace saber que tuvo una experiencia tan positiva con nosotros, Indira! Como uno de nuestros valiosos clientes, queremos agradecerle sinceramente por su negocio y esperamos volver a verle aqu en el futuro!
Google Review
- August 02, 2021
Response from the owner Replied: (Translated by Google) Thanks, Freddy, for contacting us. Your opinion plays an integral role in our customer service. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.(Original)Gracias, Freddy, por contactarnos. Su opinin juega un papel integral en nuestro servicio al cliente. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (954) 644-5035. Esperamos saber de usted.
Google Review
- August 02, 2021
(Translated by Google) Very good shopping experience. In 2 hours I found the ideal car for me and took it on foot. They solved all the issues swiftly.(Original)Muy buena experiencia de compra. En 2 horas encontr el auto ideal para mi y me lo lleve andando. Resolvieron todos los temas gilmente.
Response from the owner Replied: (Translated by Google) We are pleased to hear that you had such a positive experience with us, Toms! If you ever need help, just give us a call. Happy motor racing!(Original)Nos complace saber que tuvo una experiencia tan positiva con nosotros, Toms! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- August 02, 2021
Response from the owner Replied: Hi Mario, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 02, 2021
Response from the owner Replied: Hi Travis, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- August 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 02, 2021
Response from the owner Replied: Tomas, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- August 02, 2021
Response from the owner Replied: Michael, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- August 02, 2021
Response from the owner Replied: Hello Jen, we're glad you had such a wonderful experience with us! We always strive to provide personable and excellent customer service. Thank you for the wonderful review!
Google Review
- August 01, 2021
Response from the owner Replied: Hi John! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 28, 2021
Response from the owner Replied: Hello Fernando, We are pleased to hear you had such a positive experience with us,! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 28, 2021
Response from the owner Replied: Hi Bianca , thank you so much for your positive comments about Mercedes-Benz of Pembroke Please don't hesitate to reach out to us if there's anything more we can do! Pines!
Google Review
- July 25, 2021
Not the best service experience! Car was diagnosed with just being a minor issue, payed for the service and a week later the issue still continued and happened again! The diagnosis given was totally incorrect. Would not recommend this mercedes-benz location for service! Even after a second visit and...
Response from the owner Replied: Hi Freddy, we regret to hear that your experience with us was not a more positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 24, 2021
We just left the dealership after speaking to their rep who was incredibly unhelpful and had a nasty attitude. We wanted to look at the potential to get an suv and the rep basically talked down to us through out saying well we sell before they get off the truck and that we have no clue how well they...
Response from the owner Replied: Hi, we regret your experience with us here but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- July 23, 2021
Excellent service every time! Thank you Gonzalo and Rey
Response from the owner Replied: Hello Dalyn, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 21, 2021
Great customer service and willing to work with you and your specific requests without pressure.
Response from the owner Replied: Hi Joseph, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 20, 2021
Excellent client service with my service adviserAlex Ruiz! Took care of my flat tire issue promptly!!
Response from the owner Replied: Susan, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- July 20, 2021
Service department is excellent especially Rey. Overall great customer service. thank you
Response from the owner Replied: Hello Camille, we're happy to hear you had such a positive experience with Rey! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- July 17, 2021
Service and repairs have been good. They should show the parts that were replaced to be sure they were damaged.It is impossible to get anything done over the phone. Service advisors dont reply.Cant get online a quote for services.
Response from the owner Replied: Hello Ivan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything.
Google Review
- July 16, 2021
My experience with Mercedes of Pembroke Pines was top tier. From scheduling, to handoff to pickup, everything was excellent. My service manager Rey is an absolute professional and his level of care, and attention to detail reflects great credit upon himself and this service organization. I will...
Response from the owner Replied: Hello Breal, thanks for your praise and kind comments about Rey. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 15, 2021
Just wouldnt want my car to have to stay there for 4 days when the problem could be fixed in a few hours... have some for ur warranties and some for call ins or appointments gonna spend moreoney on uber waiting for the car then the overly priced servicing and complete the job dont send me my car...
Response from the owner Replied: Hi Olivier, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 14, 2021
Haven't been to the dealer in a while but was welcomed. My main battery needed replacement and service wasn't that long. My advisor called me as soon as my car was ready. Nice free wash n vacuum , even tires dressed.
Response from the owner Replied: Hello Adolfo, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 14, 2021
After experiencing different service departments with my previous cars which included Bentleys, BMWS, and Mercedes I can honestly say that the service department at Mercedes Benz of Pembroke Pines is by far the best.
Response from the owner Replied: Hello Alfredo, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 13, 2021
Serafina was amazing from the moment I sent an inquiry for a truck.Even though the truck I wanted was not at her dealership she made sure we went to another Autonation and had me test drive every single Tacoma I was interested in. She found me the right fit and the finance dept. was amazing!I would...
Response from the owner Replied: Ashley, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Take care!
Google Review
- July 11, 2021
The Mercedes Service Team offered a great customer service experience from the moment of my arrival to the end of my car services. I was very pleased to see my car super clean and ready to keep driving. In overall, GREAT SERVICE!!
Response from the owner Replied: Hi Jaime, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- July 11, 2021
Excellent service! Serafina went above and beyond to find the car we were looking for. I visited many Mercedes dealers and I decided to buy from this location mainly because of the outstanding service we received when purchasing our new GLE 350. Make sure to ask for Serafina if you want someone on...
Response from the owner Replied: Hi Oscar, thank you for your kind review; we are happy to pass along your comments to Serafina here at Mercedes-Benz of Pembroke Pines! Thanks again for the recommendation, and have an amazing day!
Google Review
- July 10, 2021
I am never disappointed when I come to service my car. Someday takes more time than others but the service is always excellent.
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 09, 2021
My salesman John Cook was extremely friendly and helped my experience to be a smooth transaction. Bert Martinez (Sales Manager) was involved every step of the way with great professionalism. I highly recommend Mercedes Benz of Pembroke pines to anyone who is seeking to purchase the Best in class.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 09, 2021
Excellent - I got a nail in my rear driver side tire and my service representative, Pedro, got me in and got the problem resolved and no charge.. My car was washed and cleaned and I was onmy way. Thank you for great customer service
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 08, 2021
I had the best experience! Everyone was friendly and very polite. The transaction was very smooth and quick. I recommend them 1000%. I am very please with my new suv. Thank you.
Response from the owner Replied: Hello Marainella, we appreciate you taking the time to leave us a response. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- July 07, 2021
The car took long to get it back but I had a loner and they did a good job, my service advisor Pedro Rodriguez kept me aware of what had to be done.
Response from the owner Replied: Hello Armando, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 03, 2021
The worst, all I can say is prejudice is in this place! A bunch of morans who dress in cheap clothes! I went to Miami and very nice bought our car!
Response from the owner Replied: Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (954) 644-5035 so we can work towards a resolution. We look forward to hearing from you. Take care!
Google Review
- July 02, 2021
Google Review
- July 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Pembroke Pines. Thanks again!
Google Review
- July 02, 2021
Response from the owner Replied: At Mercedes-Benz of Pembroke Pines, we sincerely value your review. Thanks for such a positive rating!
Google Review
- July 02, 2021
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Pembroke Pines. Have a great day!
Google Review
- July 01, 2021
Friendly and knowledgeable advisor from driving in for service to leaving the team is professional
Response from the owner Replied: Hi Brooke, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 01, 2021
Fast service , great customer service , if you need an advisor in mb of pines just pick rey hernandez !!
Response from the owner Replied: Hi Eliesser, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 01, 2021
Service was great!!!
Response from the owner Replied: Hello Katherine, thank you for your positive review. We're happy to have been of service to you. We do hope we can be of assistance in the future. Take care!
Google Review
- June 29, 2021
Great service and attention from the sales representative, sales manager and finance director. I totally recommend this dealer. Thanks Jairo, Ricardo and Tony
Response from the owner Replied: Emmanuel, thank you for your kind review; we are happy to pass along your comments to Jairo, Ricardo, and Tony here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 28, 2021
Response from the owner Replied: Hello, we are sorry to see you did not have a positive customer experience with us. We are always seeking to improve, so if you have the time, you are more than welcome to reach out to us at (954) 644-5035 to provide some details about your previous experience so we can work to turn it into a positive one. We hope to hear of you.
Google Review
- June 27, 2021
Always received great service , hats off to my service advisor Stephen Douglas , he has an awesome personality ,very professional service was done fast and efficiently.
Response from the owner Replied: Hi Karen, thank you for your kind review; we are happy to pass along your comments to Stephen here at Mercedes-Benz of Pembroke Pines! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 27, 2021
Response from the owner Replied: So many stars! We're happy to have earned it!
Yelp Review
- June 27, 2021
Amazing service. Charles Campbell knew what he was doing-did a test drive and confirmed the negligence service done at another dealership. They had to redo the alignment done few days earlier in Mercedes Benz of Miami.
Cars.com Review
- June 27, 2021
Florian Godoy is the man you want to see if your looking for great service. He keeps you up to date on what's going on as well as speedy service. You all rocked!
Google Review
- June 26, 2021
At this dealership my experience is better than other dealership Justin Imperatori is very responsive, courteous & respectful, because of his behavior I will go again to this dealership.
Response from the owner Replied: Nabs, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 26, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- June 25, 2021
Arrived at appointment time. Car accepted and sent to service department. Alex handled paperwork and discussed service. Car was returned fully serviced in estimated time. Service department and waiting area neat and clean. I am satisfied with the service.
Response from the owner Replied: Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 25, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- June 25, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- June 25, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Pembroke Pines so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- June 25, 2021
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Pembroke Pines. Thanks again!
Cars.com Review
- June 23, 2021
My A/C had a leakage. They refill my freon and put a color to a gas to discover the leak.
Google Review
- June 22, 2021
Excellent customer service and professionalism by our salesman Lorenzo Couttenye. Even after we left the dealership he contacted us on multiple occasions to assure our satisfaction and to give his undivided support with anything we may have needed.
Response from the owner Replied: Hello Halvor, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Google Review
- June 22, 2021
My story is somewhat long, but the result was good. My 2018 GLE350 wouldn't start one morning and we called MB Roadside assistance (we had 49,991 miles on it, but were way under the time for warranty coverage). The tech showed up in a non-descript pickup and proceeded to jump the SUV and tell us...
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- June 22, 2021
Very good service and Cristian Martinez is a very good service advisor.
Google Review
- June 21, 2021
I was so impressed. I did not have an appointment & I showed up to service around 3:00. My drivers side seat was set all the way back and would not slide back to my usual position. It was very stressful as I could not reach the accelerator or brakes without sitting at the edge of the seat. Even...
Response from the owner Replied: Hello Maria, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 20, 2021
Customer service was great. Our service advisor Alberto Reyes kept us abreast of the progress of our vehicle while we waited.
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- June 20, 2021
Very pleasant staff and my service tech, Christian, kept me informed at all times. The wait was exactly what they predicted, which was great since I had other appointments.
Response from the owner Replied: Hi Barbara, thank you so much for your positive comments about Christian. We are always more than happy to assist you if anything else comes up. Take care!
Yelp Review
- June 19, 2021
Service at this location is the worst. It has taken 3 visits for them to finish a two hour job. Service manager needs to take better control. Over charges so be very cautious.
Yelp Review
- June 19, 2021
Been a client for over 10 years. They have lost complete customer care. i traded in my previous lease with them, they provided a wrong pay off amount and after dealing with them for over a year to correct their mistake they sent me to collections. The dealer manager and staff extremely rude and...
Google Review
- June 18, 2021
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- June 18, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Pembroke Pines would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- June 18, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Google Review
- June 18, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Pembroke Pines!
Google Review
- June 18, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- June 18, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- June 18, 2021
$42 to plug a tire. Mercedes pricing has no basis in reality.
Response from the owner Replied: Hi Spencer, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- June 17, 2021
Extremely smooth process. Alex Ruiz form the device department was phenomenal.
Yelp Review
- June 17, 2021
The valet said there were no loaners available due to COVID and the dealership not having their large fleet anymore. My car wouldn't and when it was jumped the check engine light came on. My service advisor said it would be 2-3 hours and that hopefully it was only the battery. Just as promised it...
Cars.com Review
- June 16, 2021
Terrific people and process. Purchased new and I was in and out. Smooth.
Google Review
- June 14, 2021
Fast and straight to the point. I was inn a hurry because I didn't want to rent a car. So Mr. Carlos Gonzalez did a great jobb in giving me the key in around 2hours. All fine!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Fabrice! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 12, 2021
Great experience. Ask for Miguel.
Response from the owner Replied: Hi Greg, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 12, 2021
Great experience Would recommend Service was quick Clean and nice environment Staff was attentive and great
Mercedes-Benz of Pembroke Pines 2590 Replied: Nicole, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Yelp Review
- June 12, 2021
My worst experience in this dealership, they try to make pay almost 800$ for a LEASE of 12K/36mo MILES, a car that cost 45k (Mercedes benz C300) and I told them that AUDI offered me a lease of 577$ for a car a way much better and a way much expensive the Audi A4 45 TSFI fully loaded. They refuse to...
Yelp Review
- June 12, 2021
I leased a Mercedes with a sale persone at Pembroke pines, the car had some malfunction and the sale-man was not there for solving the problems, he always sent me to service and never told me about the Run-Flat-Tire used in this car and didn't show me the car didn't have a spear tire and even worst...
Cars.com Review
- June 12, 2021
Service experience was great as always. Facilities were clean, Covid-19 protocols in place and adhered to. Service advisor was curteous.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Francise, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 11, 2021
I just recently got my 80K miles service done. Low and behold two weeks later my AC stops working. I go to the Dealership to get it serviced. I pay for a diagnoses. I'm told the compressor is broke and needs to be changed. My service advisor is Alex Ruiz. The cost for the repair $2800 dollars. I...
Response from the owner Replied: Hi Gene, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- June 11, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- June 11, 2021
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Pembroke Pines! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- June 11, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- June 11, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- June 11, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- June 11, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- June 11, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pembroke Pines strives to provide a positive customer experience. Wishing you a great day!
Yelp Review
- June 11, 2021
I just recently got my 80K miles service done. Low and behold two weeks later my AC stops working. I go to the Dealership to get it serviced. I pay for a diagnoses. I'm told the compressor is broke and needs to be changed. My service advisor is Alex Ruiz. The cost for the repair $2800 dollars. I...
Cars.com Review
- June 11, 2021
stephan Douglas was amazing!! very informative and attentive
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Jenniffer, thanks for your praise and kind comments about Stephan. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 10, 2021
Alberto is my service advisor at Mercedes Benz of Pembroke Pines hes the best.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day.
Google Review
- June 10, 2021
my wife and i had such a great service with Mr. mark isaia , we finance a GLC 3OO , What a great service! very informative about the brand & car, we really recommend his service.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Robert! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 10, 2021
Perdo is amazing. Kept me updated with my car and explained everything in detail. This is the only dealer I like working with.
Response from the owner Replied: Kat, thank you for your kind review; we are happy to pass along your comments to Perdo here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 09, 2021
Always a great experience here!
Response from the owner Replied: Hi Valerie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- June 09, 2021
I?ve owned Mercedes-Benz since 2006, maintenance and extended warranty claims are seem to always be a challenge. In the past warranty claims have been denied with mixed messages from different dealers. Christian from Mercedes-Benz of Pembroke Pines has easily been the best customer service rep I?ve...
Dealer Replied: Enrique, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 08, 2021
My car was serviced as required but that pretty much sums up what's good about my experience at MB of PPines. On arrival, the attendant, was not pleasant at all. He asked me why I was there (no welcome to MB, how may we help you, etc) and sent me to the waiting area. The waiting room is not...
Response from the owner Replied: Hi Alain, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 07, 2021
Kim has amazing road side assistance
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 06, 2021
Out of all of the autonation owned dealerships, this is the only one willing to find the car I was interested in. Miguel C did what it took to make the deal. Nice facility, nice cars, friendly staff. After the sale issues is where I had problems. Saying they will call me back and never did.
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 05, 2021
The Pembroke pines location had a lot more cars than the fort Lauderdale location. They also seemed to have better prices I like the idea of no offers and the price is as stands a little like CarMax. We purchased a certified pre-owned 2018 car. We purchased it knowing that the moon roof was not...
Response from the owner Replied: Hi Sam, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- June 04, 2021
I had the best experience in the purchase of my new GL 350. Sales person John Cook was great, friendly, knowledgeable, also Anthony in financing. The process was smooth and easy. Will definitely recommend to friends and family. .
Response from the owner Replied: Rocio, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 04, 2021
Response from the owner Replied: Hi, we really appreciate your positive review! We hope you have a great day!
Cars.com Review
- June 04, 2021
It?s always a pleasure to go to take my car for service. They take very good care of me.
Dealer Replied: Hi Federico, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 03, 2021
I order a G wagon 2021 a year half ago and it finally got to the Dealer Pembroke Pines Mercedes . These people were trying to make it impossible for me to get the car saying that I only could lease it I cannot purchase it they have people waiting that they could pay up to 30,000 more then the ...
Response from the owner Replied: Hi Rudy, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 03, 2021
Nice and clean. Customer service is A+. My repair representative was great.
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- June 03, 2021
Excellent experience and professionalism in all departments, sales, service, customer service etc.
Dealer Replied: Abel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 02, 2021
William was amazing my Finance person was awesome I would definitely send my whole family back there
Response from the owner Replied: Ashley, thank you for your kind review; we are happy to pass along your comments to William here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 02, 2021
Great service and attention. Thanks Mr Campbell.
Response from the owner Replied: Frank, thank you for your kind review; we are happy to pass along your comments to Campbell here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 02, 2021
Response from the owner Replied: Such a great rating of Mercedes-Benz of Pembroke Pines! We really appreciate it; thank you!
Google Review
- June 02, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- June 02, 2021
Great services.
Response from the owner Replied: Hi Bianca, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 02, 2021
Always the Best cars and service!
Response from the owner Replied: Hi Olha, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 01, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Cars.com Review
- May 31, 2021
Christian has been a good service advisor. David, Romeo and I forgot the other valets name were amazing on Saturday. Great personalities great sense of humor. Thanks guys. I need to take my car back in two weeks for them to make a correct diagnosis hopefully it will be taken care of at that time....
Mercedes-Benz of Pembroke Pines 2590 Replied: Andrea, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 30, 2021
Response from the owner Replied: Thank you for this rating. We regret to see that your previous experience resulted in a low-star rating. If you'd like to get in touch to discuss how it could have been better, please feel free to stop by or contact us at (954) 644-5035. Thank you.
Cars.com Review
- May 29, 2021
Repairs were done timely and accommodation outstanding t
Mercedes-Benz of Pembroke Pines 2590 Replied: Morris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 29, 2021
Mr Campbell was very professional and tuck care of and offered what my auto need
Dealer Replied: Elizabeth, thank you for your kind review; we are happy to pass along your comments to Campbell here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 29, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- May 29, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Cars.com Review
- May 28, 2021
Our experience with Lorenzo was excellent. Very professional and detailed. Will definitely come back to buy future vehicles.
Mercedes-Benz of Pembroke Pines 2590 Replied: Ginna, thank you for your kind review; we are happy to pass along your comments to Lorenzo here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 27, 2021
This is my second encounter with this dealership. Initially, I decided to pass by this location to inquire if they had a E450 Cabriolet in stock. I asked the front desk woman for sales, I was greeted by someone who looked me up and down and seemed bothered to assist. Explained what I was looking for...
Response from the owner Replied: Hello Brooklyn, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (954) 644-5035 so we can work towards a resolution. We look forward to hearing from you. Take care.
Google Review
- May 26, 2021
The Customer service is very good!! MY customer representative Mr Herandez is super!!!
Response from the owner Replied: Hi Frankie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 26, 2021
Response from the owner Replied: At Mercedes-Benz of Pembroke Pines, we sincerely value your review. Thanks for such a positive rating!
Google Review
- May 26, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 26, 2021
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- May 26, 2021
Response from the owner Replied: Hi, we regret to see this low rating review. Can we ask what went wrong? We'd love a chance to see if we can change your negative customer experience into a positive one. Please contact us at (954) 644-5035. We look forward to hearing from you.
Google Review
- May 26, 2021
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- May 26, 2021
(Translated by Google) Nice vehicles.(Original)Lindos vehiculos.
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Milton! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que se haya tomado el tiempo para dejarnos una respuesta, Milton! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- May 25, 2021
Ray was the best advisor he was patient understood my needs and wants and also educated me thank you you will see me again
Response from the owner Replied: Hello Marlene, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 23, 2021
My husband recently bought a used Volvo from this dealership, and overall his experience was very good. I particularly want to give a shout out to our sales representative, Sera, who was very accommodating and helpful. Sera is a good listener and she has a very genuine personality, definitely...
Response from the owner Replied: Josefina, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 23, 2021
I had a wonderful experience at Mercedes Benz of Pembroke Pines, but I didn't expect that after I went to Mercedes Benz of Fort Lauderdale & had a terrible experience. Now I would rather drive miles away to get to Mercedes Benz of Pembroke Pines or Coconut Creek rather then Fort Lauderdale....
Response from the owner Replied: Helene, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 21, 2021
The steering wheel motor got damage. They said it would take a few hours to fix. Almost a week later they return my car. Then, they charge us for small scratch that we don't know where it came from.This is the second mercedes in a row and in both Rotors were defective, damaging tires and brakes.....
Response from the owner Replied: Igor, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 20, 2021
What a great experience leasing my first Mercedes at the Pembroke Pines location. I went to many different dealerships and the Pembroke Pines location treated me the best BY FAR. Thank you to Joshua at Mercedes-Benz of Pembroke Pines for keeping his promise and getting back to me whenever there was...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- May 19, 2021
Usually I have had a good experience with previous advisors when I bring in my car for work but last time was THE WORST. My advisor tried to get as much money out of me as possible and ended up not even fixing my problem that I initially went in to fix!!! Quoted me an outrageous amount and I was...
Google Review
- May 19, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, we appreciate your great rating of Mercedes-Benz of Pembroke Pines! If you ever need anything else, we hope you'll choose us again!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- May 19, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- May 18, 2021
Great customer service. Thanks
Response from the owner Replied: Hi Orlando, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 17, 2021
People are great and hard working.Ty pines
Response from the owner Replied: Hi Enrique, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 17, 2021
Best Mercedes Benz Dealership in South Florida. Don't even look elsewhere. Serafina was amazing and the car drives outstanding.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Eddy! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- May 17, 2021
B9 Service. I knew it would take a long time. I've taken plenty of work to catch up. Charles provided me with a cubicle for privacy and away from distractions plus outlets to plug my devices and work. It was a very productive time instead of wasted time just waiting for my car service
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Dafne, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Cars.com Review
- May 17, 2021
Once again Rey Hernandez was awesome. He is always professional and a pleasure to deal with.
Mercedes-Benz of Pembroke Pines 2590 Replied: Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 15, 2021
Took my wife's car for an issue with the windshield. Staff is very kind and helpful. Chris was my service advisor overseeing the process. Amazing customer service skills. Was given a beautiful loaner so my wife can work during the weekend. Look forward to getting our car back and continuing doing...
Response from the owner Replied: Victor, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 15, 2021
I went to get my car serviced and my service person Steven Douglas made sure I was taken care of quickly. He ensures everything was completed and my car was cleaned. I love Pembroke Pines Mercedes.
Mercedes-Benz of Pembroke Pines 2590 Replied: Tonya, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 12, 2021
Visited a few weeks ago to purchase a GLE350... Was never greeted upon entering the building, the receptionist tried to obtain help for me after I approached her but no one had the time to help... Decided to try the nearby Audi dealer and was assisted right away. Audi was my second choice but with...
Response from the owner Replied: Hi Bobby, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- May 12, 2021
Profesional. ,Excellent service from Pedro Rodriguez
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- May 12, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Pembroke Pines. Kind regards!
Google Review
- May 12, 2021
(Translated by Google) The service was wonderful, all the time they guided me and advised me to make the best decision when choosing my car. In addition to the patience and excellent service of Mr. Bukharis.Thank you Mercedes-Benz(Original)El servicio fue maravilloso, todo el tiempo me guiaron y me...
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Sophie! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que se haya tomado el tiempo para dejarnos una respuesta, Sophie! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- May 11, 2021
Great customer service! Really enjoyed the whole process from start to finish. Thank you!
Response from the owner Replied: Hi Jessica, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 11, 2021
Great experience , as always.Car repaired to my satisfaction.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Cheryl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 11, 2021
I brought the truck in on Thursday May 6th for appraisal. I they looked at the truck and I waited an hour for the quote, I was told that things ?at corporate? were slow and they would call me with the appraisal. On Saturday May 8th, I received a call from the acquisition rep that they still wanted...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi David, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- May 10, 2021
Stephen D. is top notch. True professional.
Response from the owner Replied: Gregory, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 10, 2021
Chris Martinez is a great service advisor.
Response from the owner Replied: Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 10, 2021
This was the first time I had been to this dealership for service. I have always used the Ft. Lauderdale location. Even though it was a bit farther for me to go I was pleasantly suprised! From the moment I pulled up to the service department I was warmly greeted and shown to the waiting lounge. ...
Response from the owner Replied: Jill, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 10, 2021
Rey and Gonzalo always provide excellent and efficient service for my Mercedes G-Wagon. They are very professional and I always feel comfortable taking my car there because the process is smooth and quick.
Mercedes-Benz of Pembroke Pines 2590 Replied: Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 09, 2021
Excellent costumer service . Very professional the sales person .
Mercedes-Benz of Pembroke Pines 2590 Replied: Hernan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 08, 2021
Absolutely avoid this dealership. They conducted a bait and switch when I sold my truck. Quoted $28,500 offer after I took it in for an estimate. After more than 2 hours of waiting, (told it would take 20 min) I got the final paperwork it was $24,500.Details: After logging a few inquiries online for...
Response from the owner Replied: Dymphna Roman, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Yelp Review
- May 07, 2021
Great Dealership for getting service done. They give you loaners with an appointment. The ASE mechanics are experts at fixing Benzes. This is my preferred Dealership. The others overprice and customer service is not as good or very professional. Oil changes, tune-ups, repairs, they do it all. With...
Cars.com Review
- May 07, 2021
Great service, Wonderful staff. Charles Campbell is very professional, courteous and very prompt.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- May 05, 2021
On time, on budget, pleasant surroundings
Response from the owner Replied: Hi Jeffrey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 05, 2021
Top notch dealership with very friendly and helpful staff. Even though I could not negotiate the price of the vehicle I purchased the price was competitive. I would recommend this dealer with reservation.
Mercedes-Benz of Pembroke Pines 2590 Replied: Gordon, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 05, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- May 05, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- May 05, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- May 04, 2021
I was sold a brand new Mercedes and it broke down less than 24 hours from my purchase. A tow truck picked up the car several hours after I reported what was occurring. When we got back to the dealership, I was not offered a loaner, just an Uber ride to where I needed to go next. I immediately asked...
Response from the owner Replied: Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- May 04, 2021
Mr. Toro was very professional and made the buying process very simple and easy.
Mercedes-Benz of Pembroke Pines 2590 Replied: Nicola, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 04, 2021
I had not been to the dealership for years. I had lost all my trust in them, because of several issues both in purchasing and poor repair service. I was quite satisfied with this visit.
Mercedes-Benz of Pembroke Pines 2590 Replied: Jorge, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Had a great experience with Christian Martinez. Apparently something wasn't working after the mechanic repaired a recall. Without any questions the problem was resolved with no extra cost.
Response from the owner Replied: Felix, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines! We love to see such great feedback! Kindest regards.
Google Review
- May 02, 2021
Response from the owner Replied: Hello Diana, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Take care.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Pembroke Pines. Kind regards!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Pembroke Pines! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- May 02, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, we're sorry to see that your previous experience deserved such a low rating. If you could spare a couple of minutes, we would like to hear what we could have done better. Please contact us at (954) 644-5035. All the best.
Google Review
- May 02, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- May 02, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for giving Mercedes-Benz of Pembroke Pines such a great rating! It really means a lot to us. Thanks again!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Pembroke Pines is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Pembroke Pines! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Pembroke Pines! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- May 02, 2021
Response from the owner Replied: Hello Alex, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help. Take care.
Google Review
- May 02, 2021
(Translated by Google) Excellent attention, very friendly, cordial and attentive.(Original)Excelente atencin, muy amables, cordiales y atentos.
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Patricia! Feel free to call us if you ever need anything. Be safe on the road!(Original)Agradecemos que te tomes el tiempo para dejarnos una respuesta, Patricia! No dude en llamarnos si alguna vez necesita algo. Est segura en la carretera!
Google Review
- May 02, 2021
(Translated by Google) VERY GOOD STAFF ATTENTION(Original)MUY BUENA ATENCION DEL PERSONAL
Response from the owner Replied: (Translated by Google) Pedro, thank you for your positive review. We are happy to have been helpful to you. If you ever need help, just give us a call. Happy motor racing!(Original)Pedro, gracias por tu resea positiva. Estamos felices de haberle sido til. Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- May 02, 2021
Great!
Response from the owner Replied: Hi Christine, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Excellent,thanks
Response from the owner Replied: Hello, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Excellent service
Response from the owner Replied: Ernesto, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Outstanding experience!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2021
Awesome service!
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 02, 2021
Excellent service as always.
Response from the owner Replied: Hi Alexandre, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- May 02, 2021
I LOVE MY GLB I GOT IT BRAND NEW THE ONLY THING I WISH IT DID WAS CHARGE THE PHONE WHILE THE CAR IS OFF AND THE SUN BLOCKER DONT EXTEND NO SEAT WARMERS I WAS SURPRISED CAUSE MY OLD CAR THAT WAS A CHRYSLER HAD ALL THAT OTHER THAN THAT I LOVE LOVE MY NEW CAR A BIG UPGRADE TY SARAH AND MARK AT PEMBROKE...
Mercedes-Benz of Pembroke Pines 2590 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- May 01, 2021
This was the best experience I encountered at Pembroke Pines Mercedes dealership. I was greeted by the sales representative Florian Godoy. His demeanor was professional throughout; patient, accommodating and knowledgeable. This was my fourth Mercedes purchase and I highly recommend this car...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Arlene, thank you so much for your positive comments about Florian. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- April 30, 2021
I would like to thank the lead manager Robert Baldor, and the finance manager Sergio DeLeon for helping me drive my dream car the Mercedes E class coupe. My drive from home to work is only 4 minutes but the experience enhances my entire day! Both showed an amazing empathy for me and my needs!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Florian! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- April 30, 2021
Mark Isaia gets 5 stars Everyone else I dealt with zeros, Robert Montoya never returned phone calls or emails, personality of an alligator. The other managers did not return phone calls on a 60,000 internet purchase. Patience is a virtue, one of the worst dealerships I ever dealt with, for example,...
Cars.com Review
- April 30, 2021
Wesly Green extremely helpful to my husband and I. We went to Mercedes Benz to get a used car and walked out with a new 2021 Mercedes Benz. Thanks to Wesly Green the sales representative.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Carolyn, thank you for your kind review; we are happy to pass along your comments to Wesly here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 29, 2021
Worst car buying experience, EVER! In fact, we may not even keep it. From the sales manager to the finance guys... if you're not spending bookoo cash in here for their top models... they can care less about you! 1st day with the car, battery dies and needs replacement. 2nd day with the car check...
Response from the owner Replied: Hi Cheryl, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- April 29, 2021
I am never disappointed when I take my car there. From the moment I walk in the door till the moment I leave - all team members are courteous, hel[pful and efficient. Specifically Christian Martinez always keeps me informed and goes out of his way to accomodate my requests.
Response from the owner Replied: Judy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 28, 2021
First time at this dealer and was quite pleased. Charles Campbell was beyond amazing and very knowledgeable.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Esmeralda! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 27, 2021
Hi my experience at Mercedes Benz of Pembroke Pines with Steven Douglas was great. He gave excellent customer service. It was my first time surviving my vehicle at this location but was not sorry. I will choose this location for future service . GREAT JOB !!!!!
Response from the owner Replied: Dorothy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 27, 2021
Overall everything was great and service was quick!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Shenika! Drive safe, and we'll see you on the road.
Cars.com Review
- April 27, 2021
Excellent costumer services!!!! Super fast !!! Thanks
Mercedes-Benz of Pembroke Pines 2590 Replied: Marcia, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- April 26, 2021
Very professional. Both Sera Bruno and William Gonzalez made leasing a Mercedes a pleasure leasing. We 1st chose the white E350 and then my husband didn't like the white so after all the paper work was almost done, we were shown a Silver color car and we both loved it. The paperwork was done in...
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Rebecca! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- April 25, 2021
I love the my new car. There are small issues with it but overall it?s a nice ride.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 22, 2021
Very good oil change service. From my arrival to departure the service department was courteous, professional, and timely.
Response from the owner Replied: Hi Michael, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Drive safe, and we'll see you on the road.
Google Review
- April 21, 2021
Rene Celeiro and his team at Mercedes-Benz of Pembroke Pines are the absolute best. He always makes our visits worth our while and goes above and beyond to help out his customers. Thank you for being so great at your trade. We are very happy with our purchase.
Response from the owner Replied: Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 20, 2021
Christian Martinez was my service advisor. I appreciate everything he did to help and get my car back on track. Very professional. I recommend everyone to go see Mr. Martinez
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Pembroke Pines is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- April 20, 2021
Carlitos took excellent care of us! Superb service! Thank you!
Response from the owner Replied: Jorge, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 20, 2021
Steven Douglas always makes sure my experience is excellent. The service department hustles and gets the job done.
Mercedes-Benz of Pembroke Pines 2590 Replied: Maria, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 19, 2021
Amazing service, taking good care of our questions, Carlos Montenegro is the best in the dealer crew, he have plenty of knowledge about all details in every different trim in the all categories available, gently and kindness in any moment and very easy to contact him, since he is pending all the...
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- April 18, 2021
I would like to thank Mercedes Benz for my great experience with Sara she was very helpful and patient. I wish everyone will have that great experience.
Response from the owner Replied: Hi Janet, thank you for your kind review; we are happy to pass along your comments to Sara here at Mercedes-Benz of Pembroke Pines! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 16, 2021
Mercedes of Pembroke Pines is definitely the dealer to go to! But, make sure when you go ask for Anthony Toro (@torobenz). Hes the best there! Had a great experience purchasing my new car and I would recommend him with my eyes closed.Great customer service! Thank you Toro, the car I never thought I...
Response from the owner Replied: Catherine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 16, 2021
My ML320 CDI has been in the shop over a week, I have had to take time to call repeatedly to find out what is happening with the vehicle. My advisor as it turned out is on vacation, the manager gave me lip service and the runaround. I would think that there's someone in Germany that could help them...
Response from the owner Replied: Hi Miguel, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one. Take care.
Cars.com Review
- April 16, 2021
I think I?ll be buying my 3rd Mercedes from this facility.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Jurisan, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 15, 2021
Great service, honest repairs/ definitely the best
Response from the owner Replied: Hi Carlos, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- April 15, 2021
Good experience, and courteous service and moderate wait.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Juan! We look forward to your next visit! Take care!
Cars.com Review
- April 15, 2021
Terrific experience! I am very happy with the dealership and salesman.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Brenda, it means so much to us that you chose our dealership! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 13, 2021
I'm treated well while waiting for my vehicle. The waiting room is clean & coffee is available. I've only waited once. Typically a loaner vehicle is provided.
Response from the owner Replied: Hello David, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Take care.
Google Review
- April 12, 2021
The process was as seamless as can be, we went in for one SUV and left with two! John Cook is absolutely amazing, very professional, knowledgeable, and he goes to town for his clients! 10/10 service!
Response from the owner Replied: Devine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 12, 2021
Always is a pleasure to bring my car for service. From the moment you parked your car, the valet guys are extremely nice, and my service advisor Alex Ruiz is the best, always very helpful and he explained everything my car needed to be worked on. This is the best team ever!!!
Response from the owner Replied: Santa, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 12, 2021
It is always a pleasure when it's time for my schedule maintenance for my lease. They are courteous and efficient. Steven Douglas is very polite and he answers any questions you may have.
Response from the owner Replied: Hi Nicale, thank you for your kind review; we are happy to pass along your comments to Steven here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service.
Cars.com Review
- April 12, 2021
My experience was a good and this was the second car we bought from Josh in the last three months.
Mercedes-Benz of Pembroke Pines 2590 Replied: Max, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 10, 2021
great service , my service repstephen douglas is just fantastic.
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Cars.com Review
- April 09, 2021
I had another great experience at the Service department at MB of Pembroke Pines. I'm truly impressed with the attention to customer service and satisfaction. Great job guys!
Mercedes-Benz of Pembroke Pines 2590 Replied: Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 08, 2021
Service was prompt. Charles was exceptionally professional and polite.
Response from the owner Replied: Hello Karlene, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 08, 2021
Excellent service I will definitely recommend Alex and I alway go back to him to service my car .
Response from the owner Replied: Hello Natalio, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 07, 2021
My son is buying vehicle from there.excellent postive environment.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 07, 2021
I have been a regular at Mercedes-Benz of Pembroke Pines for over a year now, and my experience so far has been excellent. I was offered a loaner since my scheduled service was going to take a while. I appreciated the courtesy.
Response from the owner Replied: Frendly, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 07, 2021
Amazing experience. From the moment I arrived to the Pembroke Pines Mercedez location, Mark the sales person assigned to me was very helpful and kind, understanding my needs and expectations. I went to FTLL and Palmetto Mercedez Benz dealers and the experience was not even close. Edgar in the sales...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Yelp Review
- April 06, 2021
Sold me CPO c43 AMG with prior damage...told me to F, off...Sure they are nice for the sale...all dealers are...But after the sale is where it counts...Never did return my calls...Forbes calls this going out of business slowly...
Cars.com Review
- April 06, 2021
I will never understand how any Car dealership not be competitive for business. I would rather use the dealership for maintenance of my Mercedes than a car garage service place, however, price is important. Isn't it better to make $XYZ dollars than $0? Millions of dollars go elsewhere. I need...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 05, 2021
I have been a costumer if mercedes Benz of pembroke pine three years by now and by far the only rep that care and help is Pedro cause all the the other rep are just ok ! Pedro is professional and attentive always answer your call ! Therefore from now on I only look for Pedro for all my car...
Response from the owner Replied: Hello David, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day.
Google Review
- April 05, 2021
Steven Douglas is very attentive and provided good detail on status of car repairs. He was very professional and courteous.Unfortunately I will need to bring my car back to service as the noise, rattling from rear passenger side seat area was not resolved. These noise issues take more than one...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one. Take care.
Google Review
- April 05, 2021
My experience, at all levels of service department, was a very satisfactory one,Very professional, helpfu and conscious of my time,l especially my service attendant, assistant manager Pedro Rodriguez
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- April 04, 2021
Worst experience ever....as in stay away and go elsewhere.This is old time used car tactics...Forbes calls this going out of business slowly...Tried to call management but no return phone calls...
Response from the owner Replied: Hello Rand, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help. Take care.
Google Review
- April 04, 2021
Great service from Ray, very clear and honest.
Response from the owner Replied: Hi Richard, thanks for your praise and kind comments about Ray. Until the next time we meet, take care!
Google Review
- April 03, 2021
If you want someone honest ask for Sara, she will help you
Response from the owner Replied: Hi Guillermo, thank you for your kind review; we are happy to pass along your comments to Sara here at Mercedes-Benz of Pembroke Pines! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
If I could rate ZERO stars I would. Do not go to this place. They have the worst sales people and do not care about the customers, they just care about making a sale. First, I talked to Antony about a specific vehicle and he told me it was at a different location and that he was able to get it...
Response from the owner Replied: Hello Rochelle, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care.
Yelp Review
- April 03, 2021
If I could rate ZERO stars I would. Do not go to this place. They have the worst sales people and do not care about the customers, they just care about making a sale. First, I talked to Antony about a specific vehicle and he told me it was at a different location and that he was able to get it...
Google Review
- April 02, 2021
Carolos Montenegro is a gem! He was so thorough in explaining my options for leasing a vehicle, and was PATIENT with me as I decided between the GLC 43 Coupe and the GLE 450.Carlos is very knowledgeable about all things Mercedes, and continues to check in with me to see if I'm happy with the...
Response from the owner Replied: Hi David, thank you for your kind review; we are happy to pass along your comments to Carolos here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 02, 2021
Execelent Service ..!! Rey my advisor is the best one ..!! Ask for him ... You gonna receive amazing service from him ..!! Thanks Mercedes Benz of Pembroke Pines service group ..!!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 02, 2021
Of course they are great during the sale, But after, this is big car....as in they will not do what should be done after the sale...Sold me a damaged C43....Beware this is Big car...
Response from the owner Replied: Hi Rand, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around. Take care.
Cars.com Review
- April 02, 2021
I was received very politely when arriving at the facility My repair process/requirements were individually explained to me by item of concern, and each addressed as expected I received a quality loaner vehicle during the service My car was washed and sanitized My service adviser was very timely,...
Mercedes-Benz of Pembroke Pines 2590 Replied: Donnie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- April 02, 2021
My husband and I took both cars in at the same time. I had a scheduled service appt with a loaner, my husband had a bad tire. They took care of both of us promptly. The service manager, Gonzalo, was extremely helpful. He got the new tire ordered late in the day for installation the next day. He got...
Mercedes-Benz of Pembroke Pines 2590 Replied: Debra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 01, 2021
Rey is very professional and comforting.
Response from the owner Replied: Donna, thank you for your kind review; we are happy to pass along your comments to Rey here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 01, 2021
So for great services
Response from the owner Replied: Hi Christopher, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 01, 2021
Deivis was awesome, made the whole process very smooth
Mercedes-Benz of Pembroke Pines 2590 Replied: Jenniffer, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- March 31, 2021
Great experience. My sales representative was very attentive to my needs.
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate you taking the time to leave us a response, Lisa! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- March 31, 2021
Excellent sales representative and manager.please visit there for your next mercedes benz and ask for Mr Mark
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 31, 2021
My experience with Mercedes Benz from start to finish has been phenomenal!! Consider me a customer for life now! Sera Bruno at the Pembroke Pines location is amazing! Professional, funny, and makes you feel like family. Not to mention a woman sales rep in such a male dominated area. That alone...
Response from the owner Replied: Hello Evelyn, thank you for your kind review; we are happy to pass along your comments to Sera here at Mercedes-Benz of Pembroke Pines! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!
Google Review
- March 30, 2021
Excellent customer service. Everyone on the team is awesome including service advisor Alex Ruiz. He Always delivers top notch service.
Response from the owner Replied: Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 30, 2021
Too long to share. Service is poor.
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. Please contact us at (954) 644-5035 so we can work with you to make this right.
Google Review
- March 30, 2021
Hasslefree purchase, great experience at this dealership!Courteous salesman with great after sales followup!
Response from the owner Replied: Madhu, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- March 30, 2021
Have to bring the car back because it?s clicking when you turn left
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us.
Google Review
- March 29, 2021
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines. The team and I love to see such great feedback! All the best to you!
Cars.com Review
- March 29, 2021
Christian Martinez was very professional, took me in quickly, loaner was ready before long and I was on my way. Picked up my care later in the afternoon after the service was completed, my car was very clean and immediately ready! Awesome service!!!
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate you taking the time to leave us a response, Sandra! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 28, 2021
(Translated by Google) Pembroke Pines office the seller Lorenzo was a very efficient person excellent customer service was able to satisfy all the concerns I recommend Lorenzo for a future transaction at the dealer(Original)oficina de pembroke pines el vendedor Lorenzo fue una persona muy eficiente...
Response from the owner Replied: (Translated by Google) We are pleased to hear that you had such a positive experience with us, Emilion! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Nos complace saber que tuvo una experiencia tan positiva con nosotros, Emilion! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- March 28, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 28, 2021
oficina de pembroke pines el vendedor Lorenzo fue una persona muy eficiente excelente servicio al cliente pudo satisfacer todas las inquietudes recomiendo al Lorenzo para una futura transacciom en el consecionario
Google Review
- March 28, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- March 28, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- March 28, 2021
Not a single staff member came up to me while I viewed the interior and exterior vehicles. They were all sitting happily at their desks though. To no surprise, I didn't purchase a vehicle here and went to get my second Audi instead.
Response from the owner Replied: Matthew, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 27, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Pembroke Pines!
Google Review
- March 27, 2021
Over priced
Response from the owner Replied: Hi Scott, thank you for taking the time to leave us feedback. We would like to have a better understanding about your experience. Please reach out to us at (954) 644-5035 at your earliest convenience and we will do our best to resolve this with you. Have a good day!
Google Review
- March 27, 2021
Service as usual. Nothing became better.
Response from the owner Replied: Hi Ana, appreciate you taking the time to leave us a response. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- March 26, 2021
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- March 26, 2021
Again, Excellent Service for all my MB! Thanks Ray!!!
Response from the owner Replied: Gerardo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We look forward to your next visit! Take care!
Google Review
- March 26, 2021
This place is so great. The valet guys were extremely nice and very helpful. Steve and Andrew were very helpful and they grabbed my car very quickly. Steven was great too, he explained everything my car needed to be worked on and when I needed to rotate my tires. Great team!
Response from the owner Replied: Hello Clare, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Google Review
- March 26, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- March 26, 2021
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- March 26, 2021
Response from the owner Replied: Thank you for taking the time to rate us. Our goal is to deliver the best possible customer experience at all times. Please don't hesitate to contact us at (954) 644-5035 so we can address what led to the low rating. We look forward to speaking to you soon.
Google Review
- March 26, 2021
Steven Douglas always provide excellent customer service every time I come to Mercedes for services. Thank you so much.
Response from the owner Replied: Hi Nae, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 25, 2021
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Pembroke Pines. Thanks again!
Cars.com Review
- March 24, 2021
I was very pleased with the customer service experience at this dealer and service department.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Julio, thank you for your positive review. We're happy to have been of service to you.
Google Review
- March 24, 2021
First, I will begin by saying that I own a Mercedes Benz and my lease is up in a few months. So I've been visiting different auto dealerships in order to make an informed decision on my next vehicle purchase. I've visited Lincoln, Audi, Cadillac, Tesla, Ford, GMC, and Chevrolet. In every dealer I've...
Response from the owner Replied: Hi Madeleine, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help. Take care.
Google Review
- March 24, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- March 23, 2021
Response from the owner Replied: At Mercedes-Benz of Pembroke Pines, we sincerely value your review. Thanks for such a positive rating!
Cars.com Review
- March 22, 2021
John Cook of Mercedes Benz of Pembroke Pines was extremely helpful with handling the purchase of my 2017 GLA250. He made the buying process simple and efficient.
Mercedes-Benz of Pembroke Pines 2590 Replied: Marcel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 22, 2021
Great Dealership for getting service done. They give you loaners with an appointment. The ASE mechanics are experts at fixing Benzes. This is my preferred Dealership. The others overprice and customer service is not as good or very professional. Oil changes, tune-ups, repairs, they do it all. With...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- March 22, 2021
Very good service from the dealer I liked it. Good job
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Billy! Drive safe, and we'll see you on the road.
Google Review
- March 22, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- March 22, 2021
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- March 22, 2021
Excellent Service. Charles is extremely professional, courteous, and knowledgeable.
Response from the owner Replied: Hi Giselle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 20, 2021
Unbelievable... Got a quote here double the price from similar Mercedes in Miami. My advisor was not what I expected instead of calling me he text me a very long text with the quote instead of giving me a breakdown of what I needed. Upon picking up my car I was asked four times by reps working in...
Response from the owner Replied: Hi Bennedy, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our general manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 20, 2021
I am delighted to write this review as this dealership provided a unparalleled experience that one rarely gets in this day and age! ,Moises Abadi was my salesperson and was extremely professional! ,no pressure , NO HIDDEN FEES!! and delivered ON EVERY PROMISE ! and they structured the loan EXACTLY...
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 19, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- March 19, 2021
Excelent attention to detail! Stephen's advice on necessary repairs was spot on.
Response from the owner Replied: Lukkee, thank you for your kind review; we are happy to pass along your comments to Stephen here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 19, 2021
I was very happy with the service that Mercedes of Pembroke Pines provide it to me. Pedro Rodriguez was very profesional and provided great prompt service. My window door buttons were all replaced and so far it has been working fine. Highly recommend Mercedes of Pembroke Pines.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Pedro here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 18, 2021
Great Experience. Three years ago I leased a car with Mercedes-Benz Pembroke Pines. I decided to purchase it this month so, I reached out to Mercedes Benz Financial Services who informed me to contact the dealer directly. When I called the dealer they transferred me to Miguel S. Wow, was I lucky to...
Response from the owner Replied: Marilyn, thank you for your kind review; we are happy to pass along your comments to Miguel here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 18, 2021
Great customer service., friendly personal. Thanks Alex!!!
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Javier! Drive safe, and we'll see you on the road.
Google Review
- March 18, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- March 17, 2021
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Pembroke Pines! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- March 17, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- March 17, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Pembroke Pines!
Google Review
- March 17, 2021
Truly professional experience I purchasedA new Mercedes RV camper van and I am looking forward to making this my go to dealership Charles and the Mecanic Alberto were fantasticHighly recommend
Response from the owner Replied: Congratulations on your new vehicle, Jamie! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Google Review
- March 16, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Pembroke Pines so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Cars.com Review
- March 15, 2021
Great service and attention. I felt comfortable in the waiting area which is large enough to stay socially distant.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Jose, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Cars.com Review
- March 15, 2021
Excellent, courteous, and timely service. My advisor was very helpful.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to let us know how we did, Mohamed. We hope you have a great day!
Google Review
- March 15, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Cars.com Review
- March 14, 2021
Our experience at the Mercedes dealership was great. Miguel was a wonderful and knowledgeable salesman.
Mercedes-Benz of Pembroke Pines 2590 Replied: Stephanie, thank you for your kind review; we are happy to pass along your comments to Miguel here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 13, 2021
Response from the owner Replied: So many stars! We're happy to have earned it!
Yelp Review
- March 13, 2021
I went to Mercedes last week to look at a specific SUV that I was very interested in purchasing or leasing. I just wanted to look at the car and get some more information and perhaps take a test drive. We were approached by a salesman named Wesley Green. He seemed completely disinterested and...
Google Review
- March 13, 2021
This dealership is wonderful, high quality service, and my service manager, Rey Hernandez, is the best. All the staff I've experienced are very attentive and if you observe all areas of the premises, everyone is in sync and feels like a fantastic team of people. The facility is immaculate and well...
Response from the owner Replied: Shelli, thank you for your kind words and this wonderful review! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 12, 2021
I dealth with Mr. Hall...he is a true professional and an efficient representative of Mercedes Benz. He made my experience seemless and fast. Thank you for the great service provided.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 11, 2021
Charles Campbell has been my service advisor for a while now and has provided excellent service. He is very helpful and kind and explains to mewhat repairs are needed and the cost of the repairs.I take my car home andfeel very safe knowing my car was fully inspected and repaired as needed.Thank you...
Google Review
- March 11, 2021
The customer service was great. Albert was very professorial and everything was done fast.CONS: Other Mercedes dealers provide video clips of the condition of brakes, tires etc...I'm giving 5 stars for the service which i think is very important.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 10, 2021
This place is great. The staff are wonderful especially Carou, he took his time with me in choosing a vehicle. And was there every step of the way. I would recommend this place.
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- March 10, 2021
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- March 09, 2021
If you are not wealthy and the car is not under manufacture's warranty, do not get your repairs done here.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 09, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Pembroke Pines would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- March 09, 2021
Great experience.
Response from the owner Replied: Hi Jose, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- March 08, 2021
Charles Campbell was very helpful during this process.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Edwin, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 08, 2021
Looking for a quality used car and found just what I wanted to PP Mercedes-Benz. Joseph Antoine was there to provide outstanding customer service for my two visits.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Richard, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Your comments keep us motivated and working hard for all our guests! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 07, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- March 05, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- March 05, 2021
one of my favorite place.. amazing options and great customer services.
Response from the owner Replied: Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- March 05, 2021
Very poor customer service.. Waited for almost two hours before I was properly attended to..
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 05, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- March 04, 2021
the best manager at Mercedes Dealers is at Pembroke Pines.....
Response from the owner Replied: John, thank you so much for your rating! If you have any further questions, please don't hesitate to reach out! Have a nice day!
Google Review
- March 04, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- March 04, 2021
(Translated by Google) Very good attention from Gerardo Escallon 100%(Original)Buenisima la Atencion de Gerardo Escallon 100%
Response from the owner Replied: (Translated by Google) Alejandro, it's great to read such wonderful comments about your recent experience with us! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Alejandro, es genial leer comentarios tan maravillosos sobre tu experiencia reciente con nosotros! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- March 04, 2021
I do not get a good experience, my experience was very bad all around. At the service rep was not good at communication, no call returns, not all work were done, no reason given. I have to call multiple times to see if my car was ready. I went there in the evening on 2/25/21 to pick up my car, the...
Response from the owner Replied: Thank you for your rating. Our goal is to achieve 100% satisfaction. Please feel free to contact us at (954) 644-5035 so we can discuss what we could have done better. We hope you'll reach out.
Google Review
- March 04, 2021
I have to say that the service here is amazing. I was greeted by Lorenzo Couttenye and William Gonzalez. This was definitely the best service Ive ever had a dealership. They were knowledgeable and made sure that the car that i wanted to test drive was ready for me to drive. Everyone there were...
Response from the owner Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you're ever in need of more help, please let us know!
Google Review
- March 03, 2021
Kept my car Over a month to make a key charged $516 no tax included and gave me the car back filthy full of dust and grease spots. Expect The worst experience in this dealership.
Response from the owner Replied: Thank you very much for sharing these comments, Saul. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- March 03, 2021
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- March 03, 2021
Auto Agent Ray Hernandez @ Pembroke Pines Mercedes Benz repair department is, I think one of the best professional servicemen I have witness in my 69 year or age. He is representing this dealership with very kind service. Thanks, Ray
Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- March 02, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pembroke Pines strives to provide a positive customer experience. Wishing you a great day!
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Pembroke Pines! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- March 02, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- March 01, 2021
Worst customer service ever!!! Dont recommend this place they left my car all scratched up!!
Response from the owner Replied: Hi Viveck, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Google Review
- March 01, 2021
Worse customer service everrr !!! Gonzalo Polanco spoke to me very rudely and I didnt buy a Very expensive car, for bad customer service!!! This is disgusting I dont recommend you coming here!!! Even the manager is rude imagine the workers!!
Response from the owner Replied: Hi Valeria, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 01, 2021
Gonzalo Polanco is very disrespectful, will not help you at all. Worst customer service especially for what the prices are!
Response from the owner Replied: Hi Gabriela, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Cars.com Review
- March 01, 2021
Great Service. Very Professional and Helpful Staff. Gonzalo Polanco, Service Manager, ensured I received the best service. Thanks.
Mercedes-Benz of Pembroke Pines 2590 Replied: Antonio, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- March 01, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Cars.com Review
- March 01, 2021
THISIS WITHOUT HESITATION THE SERVICE RECEIVED WAS OF EXCELLENT AS ALWAYS... THANK YOU!!!
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Yelp Review
- February 28, 2021
Wow what can i say, what a great experience and to tell you that buying a car is such a long and painful process but surely not this time! Miguel made this such a great experience for me, really went on and beyond my expectations! Thanks again brother!
Google Review
- February 27, 2021
Great service alex!
Response from the owner Replied: Hi Youssef, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 26, 2021
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- February 25, 2021
It was a smooth yearly maintenance check. The staff was friendly, the waiting room was comfortable with free wi-fi option. Everything went well.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Laszlo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 25, 2021
The dealer response is TOTAL B.S. Nothing has been resolved and my messages have gone ignored. I had to call Mercedes Benz North America to initiate a complaint. Here's what really happened in this nightmare of a car dealership:I bought the 2012 ML350 and it was riddled with cosmetic defects that...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- February 25, 2021
I bought the 2012 ML350 and it was riddled with cosmetic defects that the salesman Carlos said would be resolved after I bought it. Despite having a contract NONE of the issues were resolved so I returned the vehicle on the spot. The finance department did not cancel my paperwork with Bank of...
Google Review
- February 25, 2021
Was taken care of by Service Rep. Charles Campbell who is very knowledgeable, professional, and courteous. He works well with the public, and is on point when it comes to the ins and outs of Mercedes Benz. I went in for two tires and a scheduled service for an oil change. Everything was flawless....
Response from the owner Replied: Humberto, thank you for your kind review; we are happy to pass along your comments to Charles here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 25, 2021
The experience was amazing. The moment I walked into the dealership I was greeted. Joshua Rodriguez was an amazing sales person , he answered every question I had and was very patient with my requests. He also was t pushy to sell a vehicle, he understood my situation and told me to take my time and...
Response from the owner Replied: Hello Raymond, thank you for your kind review; we are happy to pass along your comments to Joshua here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 24, 2021
Ray the service advisor is always very helpful and super nice when hes helping me. I appreciate his service as well as the other staff.
Response from the owner Replied: Hi Juliana, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 24, 2021
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- February 23, 2021
Bad customer service, poor care, dissapointing staff, deceiving answers.
Response from the owner Replied: Alejandro, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you.
Google Review
- February 23, 2021
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- February 23, 2021
This was a routine 60,000 mile checkup and Pedro, the service tech, was very courteous and professional. I had an appointment and dropped my car off at 8:30 am. I called at 4pm to ask if it was ready yet. My only disappointment was that it took so long and I had to call to ask if the work was...
Response from the owner Replied: Hi Ann, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- February 23, 2021
Dealership had my car for 4 days because of various issues. I'm shocked that a garage kept car had peeling inside and tarnishing. My husband brought it home and my seats leather was all cracked!!!! It was not like that when I brought it in!They will not fix it and say it's normal wear and tear! They...
Google Review
- February 23, 2021
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines! We love to see such great feedback! Kindest regards.
Yelp Review
- February 22, 2021
I bought the 2012 ML350 and it was riddled with cosmetic defects that the salesman Carlos said would be resolved after I bought it. Despite having a contract NONE of the issues were resolved so I returned the vehicle on the spot. The finance department did not cancel my paperwork with Bank of...
Google Review
- February 21, 2021
Excellent professional service!
Response from the owner Replied: Hi Paula, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 21, 2021
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Cars.com Review
- February 20, 2021
Create customer service Charles Campbell always outstanding . I came from Miami to this dealer because is the best
Mercedes-Benz of Pembroke Pines 2590 Replied: Lazaro, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- February 20, 2021
This location is Always the best and only the best . Charles Campbell always makes my experience easy and enjoyable . I drive from Miami to this location all the time because the customer service in this dealer is outstanding .
Mercedes-Benz of Pembroke Pines 2590 Replied: Lazaro, it is great to read such wonderful comments about your recent experience with us! If you're ever in need of more help, please let us know!
Google Review
- February 20, 2021
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- February 20, 2021
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- February 20, 2021
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Cars.com Review
- February 19, 2021
Excellent service, good waiting area, and personal attention
Dealer Replied: Thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- February 18, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- February 18, 2021
Not to be dealt with again......
Response from the owner Replied: Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- February 18, 2021
(Translated by Google) Best staff, great ambient, extra clean building, professional services, asks for Carlos Montenegro. 100% Recommended, the best team, friendly, everything super clean, they don't pressure you, ask for Carlos Montenegro.(Original)Best staff, great ambient, extra clean building,...
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Gerald! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que se haya tomado el tiempo para dejarnos una respuesta, Gerald! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- February 18, 2021
Yesterday I went to the dealer because in August 2019 I bought an auxiliary battery for my 2015 E350, they said that the battery has a 2 year guarantee; now they said that they need to check the car with an apointment, that I have to pay the service; I went only to replace that battery because is...
Response from the owner Replied: We take your feedback very seriously and thank you for bringing this to our attention, Carlos Molina. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Google Review
- February 18, 2021
The Only Thing I Have Nice to SAY About This Dealer is That My Advisor Probably Did The Best He Could! My Car Was involved in a lil undercarriage damage which was covered by the insurance company so all the damages were paid directly to the dealer because an appraiser had to come out and what not so...
Response from the owner Replied: Rashad, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 18, 2021
I went to this place last week, I found out the last lease that my niece signed with them (only 1 year ago) was a real rip off, they are charging her $1,330/ month in a 36 month lease for a $70,000 car but I realized that it was already signed and nothing much to do about it, she loves Mercedes...
Response from the owner Replied: Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- February 18, 2021
I came in to get my car fixed, which had problems currently. I am under the factory warranty on my vehicle. I went in and had a bad experience with one of the service advisors. Seems like he didn't want to help in any way. Came back Monday to get the things repaired and talk to the service manager...
Response from the owner Replied: Hi Valeria, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 18, 2021
My experience was very professional. Stephen Douglas, was my service representative. I am very appreciative that I was taken care of . I went to the wrong Mercedes Benz, for my service. I am glad for my mistake, because I was taken care of correctly . Lords, will I will be returning back to Mercedes...
Response from the owner Replied: Berlinda Rogers, thank you for your kind review; we are happy to pass along your comments to Stephen here at Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 18, 2021
I would like to thank Carlos in Sales and also Carlos in finance. I appreciate the straightforward and honest salesmanship from both gentleman. They did what they said and the G90 was exactly how it was presented over the phone. Definitely worth the 8 hour round trip. I would also like to comment...
Response from the owner Replied: David, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- February 18, 2021
My experience was great, also being a first time Mercedes Benz owner. I had to get service done on my car, Stephen Douglas was my service dealer HES AMAZING. He has a sense of humor, hes very patient, generous, he explained anything I was confused about. Im going to continue to keep doing service...
Response from the owner Replied: Vivian, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 17, 2021
Great service and attention from Christian Martinez....
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Gerald! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 17, 2021
Excellent buying experience & Great Service
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- February 16, 2021
I bought my 2021 Mercedes Benz at Pembroke dealer with a very experienced seller that was very friendly, but unfortunately I already have some issues with my brand new 2021 GLC Mercedes Benz.
Response from the owner Replied: Hi Edgard, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- February 16, 2021
GREAT SERVICE AND SUPPPORT
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Jhon! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- February 16, 2021
This location gets all the beat up cars from Miami and they don't recondition them. Better to buy from more quiet areas like Naples or Sarasota
Google Review
- February 16, 2021
My Service Adviser is very knowledgeable, courteous and prompt. My vehicles are kept as per their specifications, and I am given good advise on what needs to be done.
Response from the owner Replied: Carlos, thank you so much for your high rating! We hope you have a great day!
Google Review
- February 16, 2021
Great costumer service, the service agent help me with a great knowledge and costumer service skills
Response from the owner Replied: Hi Carlos, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 15, 2021
Professional and prompt service. Alway a pleasure dealing with Alex Ruiz
Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us, Nora! Feel free to stop by if you ever need any more help.
Cars.com Review
- February 15, 2021
My salesman was Florian Godoy. He took good care of me all the way thru the process! The thing I appreciated the most from him was that he didn?t give me the typical salesman schtick about if you don?t buy it now it?s gonna be gone or pressure me. The most professional salesman of any sort I?ve...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 14, 2021