Google Review
- August 10, 2020
Google Review
- August 08, 2020
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- August 06, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Kenneth! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 04, 2020
Response from the owner Replied: Peter, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- August 04, 2020
I paid extra a month to have an extra key for my car, when I went to pick up the key, they told me it wasn't available because the time to pick up the key has expired. Even thought they said the expiration date was in the contract, a communication email that was all needed to take place to notify...
Google Review
- August 04, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lance! Feel free to stop by if you ever need any more help.
Google Review
- August 04, 2020
Response from the owner Replied: Ignacio, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 04, 2020
Response from the owner Replied: Efrain, thank you so much for your high rating! We hope to see you soon.
Cars.com Review
- July 31, 2020
Good job.. they cleaned the car very well. However, it took too long.
Mercedes-Benz of Pembroke Pines 2590 Replied: Yvan, we really appreciate your feedback! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 28, 2020
I was dreading the car buying process, John Cook made it an absolute pleasure. There was no high pressure sales pitch or frustrating wait while he talked to the "manager" about the price. Go see John Cook, you won't regret it!
Response from the owner Replied: Betsy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 27, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tulio! Feel free to stop by if you ever need any more help.
Google Review
- July 26, 2020
I will NEVER go to this Mercedes Dealership EVER again.My experience was horrible from start to finish. Actually, I take that back...the valet service guys were very helpful and nice.Very long story short, my drivers side door handle broke so I could not open my car from the inside. The outside...
Google Review
- July 25, 2020
Response from the owner Replied: Elvis, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 25, 2020
Response from the owner Replied: Boudy, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 24, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sophia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 23, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- July 22, 2020
I received stellar customer service during the purchase of my 2020 SL550from the receptionist to the salesman to the finance manager. The finance manager, Roberto Montoya, came out to greet me personally and to welcome me back into the Mercedes Benz folds; that really made me feel like royalty. I...
Response from the owner Replied: Linda, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 22, 2020
Response from the owner Replied: Angelo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- July 22, 2020
As far as sales great! But THE absolute worst service department. DO NOT purchase any of their warranties. You'll get the run around every time so over this place. Will never purchase from them again. Live 5 min from this dealership on my to go all the way to Ft.Lauderdale. Again terrible.
Google Review
- July 22, 2020
Response from the owner Replied: Michael, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 19, 2020
Google Review
- July 19, 2020
(Translated by Google) My experience was very good the service and attention and personal service of Pedro Rodriguez thank you very much ..(Original)Mi experiencia fue muy buena el servicio y la atencin y el servicio personal de Pedro Rodriguez muchas gracias ..
Response from the owner Replied: Jos, nuestro personal est dedicado a brindar a todos nuestros huspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar. Si alguna vez necesita ayuda, solo llmenos. Feliz automovilismo!
Google Review
- July 18, 2020
In the middle of a pandemic this dealership is just another business that is going to file for bankruptcy eventually, they already sold a lot of there dealerships off , its just a cold unfriendly place to shop . I was told the car was going to be out front when I got there it took 30 minutes after I...
Google Review
- July 17, 2020
Response from the owner Replied: Leo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 17, 2020
Response from the owner Replied: Juan, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Drive safe!
Google Review
- July 16, 2020
Response from the owner Replied: Hi Bobby, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- July 15, 2020
Response from the owner Replied: Levy, thank you for your positive review. We're happy to have been of service to you!
Google Review
- July 15, 2020
Response from the owner Replied: Tarrah, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- July 15, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- July 14, 2020
Normally buying a car is daunting for me, I hate spending hours at the dealership and having to navigate pushy salespeople. This was not the case at Mercedes Benz of Pembroke Pines. It was a very relaxed atmosphere, and I actually felt comfortable and welcome. Erick made the process easy and...
Response from the owner Replied: Maria, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- July 13, 2020
I highly recommend Mercedes Benz of Pembroke Pines. My service advisor is Pedro Rodriguez and he has always been very helpful and professional. He takes care of my cars issues right away and always shows the highest level of customer service. I have also had Alex Ruiz as my service advisor and, like...
Response from the owner Replied: Hi Ambar, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- July 12, 2020
I had a great experience getting my Mercedes-Benz GLC 300 repaired at Mercedes-Benz of Pembroke Pines. The staff was professional and polite. The wait time wasn't bad. And the cost was minimal. My 2017 GLC 300 had a Auxiliary Battery Malfunction message displayed on the Multi-Function display...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Gene, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 10, 2020
Response from the owner Replied: Alan, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- July 10, 2020
About 3 weeks ago I took my car to Mercedes Benz to have a drive side mirror replaced, two weeks later when I received my card I noticed the mirror was different from the one that was not replaced. I went back and let Stephen Douglas, from service, about the issue. He and his manager tried to...
Response from the owner Replied: Yasmine, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 09, 2020
Scheduled maintenance service at Mercedes-Benz of Pembroke Pines. Alex Ruiz has ben my service advisor for many years. Always extremely helpful. He got me in and out in a timely fashion. Also, thanks to Mario the tech for getting my vehicle done quickly. I know Alex has been there for about 10...
Response from the owner Replied: Hello Bob, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Google Review
- July 08, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Jeff! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Google Review
- July 08, 2020
Response from the owner Replied: Hi Bonnie, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 07, 2020
Response from the owner Replied: Hi Rocio, thank you so much for your high rating! We hope to see you soon!
Cars.com Review
- July 07, 2020
Fast and friendly service received from Pedro. Thank you.
Mercedes-Benz of Pembroke Pines 2590 Replied: Debbi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Drive safe, and we'll see you on the road.
Google Review
- July 06, 2020
Response from the owner Replied: Hi Sandra, thank you so much for your high rating! We hope to see you soon!
Google Review
- July 06, 2020
Response from the owner Replied: Luis, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- July 05, 2020
Not impressed with this service. Brought my RV for the 10k milles inspection. Costed $1200 for nothing more than last year inspection which costed $150. I check the tire pressure and the two front ones where 8 pounds too low. Worst they made a long scratch on back and did not even bothered telling...
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 03, 2020
Response from the owner Replied: Hello Joseph, it means so much to us that you chose our dealership! Thanks for the recommendation, and have an amazing day!
Google Review
- July 02, 2020
Response from the owner Replied: Dele, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 01, 2020
Response from the owner Replied: Hi Robert, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 01, 2020
I had an issue with my E class and the Service manager Enrrique and my service advisor Pedro Rodriguez with my mechanic Armando helped me all the way to resolve the problem as soon as they could, the outcome was great my car looks like new, i appreciate their job and professionalism Great dealer...
Response from the owner Replied: Miguel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 01, 2020
Response from the owner Replied: Ana, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 30, 2020
Response from the owner Replied: Hi Dennis, thank you for the great star rating! We hope you have a great day!
Google Review
- June 26, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Cars.com Review
- June 26, 2020
Excellent treatment, I?ll always go to this dealership for all my services
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Philip, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 26, 2020
Joshua Rodriguez help be getting my new car. Excellent service, efficient and satisfy.
Mercedes-Benz of Pembroke Pines 2590 Replied: Maria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 26, 2020
Response from the owner Replied: Luis, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 26, 2020
Just made a no-touch service appointment with Stephanie in the Service department. She was super helpful, courteous and friendly, made it easy to set up the pick up and return of my car for service. Stephanie explained all the procedures for sanitizing my car on receipt and before delivery, to keep...
Response from the owner Replied: Mark, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Google Review
- June 26, 2020
Response from the owner Replied: Luisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 25, 2020
Response from the owner Replied: Esa, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 23, 2020
Response from the owner Replied: Monica, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- June 23, 2020
Response from the owner Replied: Marisol, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- June 23, 2020
Response from the owner Replied: Hi Luis, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 22, 2020
Very courteous employees and knowledgeable. Clean and sanitize environment
Mercedes-Benz of Pembroke Pines 2590 Replied: Martin, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- June 19, 2020
Response from the owner Replied: Robert, thank you so much for your high rating! We hope to see you soon!
Cars.com Review
- June 19, 2020
Mikael was excellent , very attentive and completed on a timely matter
Mercedes-Benz of Pembroke Pines 2590 Replied: Yomayra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 17, 2020
The service provided by Lorenzo Musella (Sales Representative) and Carlos Sgroi (Customer Financial Service Manager) was exceptional. Lorenzo is very professional and found exactly what I was looking for. Carlos explained to me the different protection packages without pressure.I consider this the...
Response from the owner Replied: Alina, thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 17, 2020
Response from the owner Replied: Hi Miguel, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- June 17, 2020
Charles Campbell was a champ. Very professional in his job. highly recommended.
Mercedes-Benz of Pembroke Pines 2590 Replied: Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Drive safe, and we'll see you on the road.
Google Review
- June 16, 2020
Response from the owner Replied: Miguel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 16, 2020
Response from the owner Replied: Al, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 14, 2020
Response from the owner Replied: Franco, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 12, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Cars.com Review
- June 12, 2020
Great thank you for the service but why so much info
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Enrique! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 11, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- June 10, 2020
Response from the owner Replied: Levy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2020
Great service. My advisor Stephen Hall is the best.
Google Review
- June 10, 2020
Response from the owner Replied: Humberto, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2020
Response from the owner Replied: Flowers, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2020
Response from the owner Replied: Luis, thank you for the high star rating! We hope you have a great day!
Google Review
- June 09, 2020
Response from the owner Replied: Dvir, we regret your experience with us here but we are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 09, 2020
Did an oil change, rotation, and alignment and they charge me +/-$800. I can do the same for +/-$300 (and i am exaggerating). Won't be back in Mercedes dealership again... Don't see why they will take advantage of people to over charge them so much. I understand a little more because it is a...
Response from the owner Replied: Dvir, we regret your experience with us here but we are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 06, 2020
Wonderful experience. Everyone in the service center was very safe with protecting customers from the Covid-19 virus. My service consultant, Pedro Rodriguez, was smart, fast, and friendly, who could ask for more? I love the loaner car and now have an itch to buy a new 2020 CLA 300 with all the...
Response from the owner Replied: Howard, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- June 05, 2020
Sales / Finance lied about the maintenance agreement and would not honor what they advised me of this contract. Mercedez Benz Corporate could not get involved in this either, so I advised that I will be putting in negative reviews and complaints in regards to this. Ricardo P Salas also stated that...
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- June 04, 2020
Response from the owner Replied: James, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: Jacqueline, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 04, 2020
Response from the owner Replied: Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- June 04, 2020
Response from the owner Replied: Hi Sid, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- June 04, 2020
Response from the owner Replied: Keisha, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: Kay, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 04, 2020
Very nice, well appointed dealership. Friendly straight forward service!
Response from the owner Replied: Kay, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 04, 2020
The experience was going well until I received my car to find dirt and or oil stains on my door panel...my white door panel
Response from the owner Replied: Jacqueline, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 04, 2020
Pedro R was helpful and very attentive to my needs. Amazing work!
Response from the owner Replied: Keisha, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
I am in LOVE with my Car! Carlos Montenegro really helped me make my decision on which car to get. I was between a Land Rover Or Mercedes, but with the amount of knowledge Carlos gave me, it made it easy for me to pick. He explained al the security features and even if he history of Mercedes. Very...
Response from the owner Replied: Hi Ana, thank you for taking the time to leave a review for us at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 04, 2020
I am in LOVE with my Car! Carlos Montenegro really helped me make my decision on which car to get. I was between a Land Rover Or Mercedes, but with the amount of knowledge Carlos gave me, it made it easy for me to pick. He explained al the security features and even if he history of Mercedes. Very...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Anita, thank you for taking the time to leave a review for us at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2020
Response from the owner Replied: Rodrigo, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 04, 2020
Response from the owner Replied: Gary, thank you for the high star rating! We hope you have a great day!
Google Review
- June 04, 2020
Response from the owner Replied: Kurtanna, thank you for the high star rating! We hope you have a great day!
Google Review
- June 03, 2020
No ayudan los clientes te quieren vender el auto usado con problemas sin darle solucin
Google Review
- June 03, 2020
(Translated by Google) They don't help customers want to sell you the used car with problems without giving you a solution(Original)No ayudan los clientes te quieren vender el auto usado con problemas sin darle solucin
Response from the owner Replied: Raul, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 02, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- June 02, 2020
Mark and Sergio got another one done! Always a great experience at MBPP!
Response from the owner Replied: Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- June 02, 2020
i had the brain go out in my 2006 original one owner .ttthank god the parts department explained it was under warranty and they would fix it no charge. amazing luck great help. thanks run like new. thank you amazing reason to keep my car still love i6t.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi M Dero, thank you for taking the time to leave a review for us at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 01, 2020
Zero stars..In 35 years of buying cars,have I never been treated so poorly by salesman,manager of sales etc..as soon as they had my money, the return calls stopped. I just wish the actual owner of this establishment knew what was REALLY going on..
Response from the owner Replied: Hi Sid, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Cars.com Review
- June 01, 2020
If zero stars was available....in 35 years of purchasing cars,this experience was unfortunately the worst i could have imagined...im still in shock at the unprofessional conduct by the sales,manager of sales dept. .if you expect courteous service,go elsewhere..once they have your money,you are dirt...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Schneider, we regret your experience with us here, but we are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 01, 2020
Response from the owner Replied: Rodrigo, thank you for the high star rating! We hope you have a great day!
Google Review
- June 01, 2020
Great service and maintenance performed
Response from the owner Replied: James, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 29, 2020
Response from the owner Replied: Wow, look at all those stars! Take care!
Google Review
- May 28, 2020
Response from the owner Replied: Gregory, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 28, 2020
Response from the owner Replied: Hi, thanks for taking the time to leave a review. We're glad to hear you found Pedro was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have an awesome day!
Google Review
- May 28, 2020
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 28, 2020
Response from the owner Replied: Hi Daniel, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 28, 2020
Response from the owner Replied: Marcel, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 27, 2020
Response from the owner Replied: Hi Darryl, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- May 27, 2020
Great service! I've been coming to this location for over 10 years and always delivered great customer service, specially Mr. Alex Ruiz for taking care of me with a positive attitude and always a welcome smile. He's a great asset to Mercedes Benz Pembroke Pines.
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 24, 2020
Response from the owner Replied: Hi Eddie, thank you for the high star rating! We hope to be of service to you again! Take care!
Google Review
- May 24, 2020
I went to multiple Mercedes Benz dealers in the Miami area and not one have the patience and the will to help my wife and me to get the deal we wanted until we find John Cook at Pembroke Mercedes Benz. Awesome service, really recommend Pembroke dealer
Response from the owner Replied: Hi Daniel, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 22, 2020
Response from the owner Replied: Kimberly, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 22, 2020
No personal service, not like before. But understand
Mercedes-Benz of Pembroke Pines 2590 Replied: Thanks for the feedback, Deborah. We strive to provide excellent service to our customers at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- May 22, 2020
Response from the owner Replied: Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Google Review
- May 22, 2020
Very professional and Pedro R was an excellent service advisor took care of everything. Very crowded during pickup and seemed a bit uncoordinated though.
Response from the owner Replied: Hi, thanks for taking the time to leave a review. We're glad to hear you found Pedro was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have an awesome day!
Google Review
- May 22, 2020
Stephen is professional listens to your problem with the Mercedes then suggest a solution to your problem Stephen is an excellent service advisor.
Response from the owner Replied: Gregory, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 22, 2020
Response from the owner Replied: Elyam, thank you for the high star rating! We hope to see you soon!
Google Review
- May 21, 2020
Response from the owner Replied: Hi, thanks for taking the time to leave a review. Our team is committed to providing each of our clients with the best automotive experience, so we'd appreciate your feedback. If there's absolutely anything we can do to improve your recent experience, please don't hesitate to reach out directly and let us know. Take care.
Google Review
- May 21, 2020
Response from the owner Replied: Margie, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- May 21, 2020
Stephen Hall provided excellent customer service and attention to details. He insured my safety as well as the safety of my vehicle. He found a way to help me get the necessary service in trying times. Thanks!
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, thanks for your praise and kind comments about our team. We're glad Stephen could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
Google Review
- May 20, 2020
Response from the owner Replied: Wow, look at all those stars! Safe travels!
Google Review
- May 20, 2020
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Google Review
- May 19, 2020
I made an appointment at 10:30 am. However my GLC 300 was not taken until 11am. I had to wait til 2:15pm to get my car back. Which is horrible. I was told that the oil change and tire balance and rotation would only take 2 hours. So why did it take 3 and a half hours. That is just unacceptable....
Response from the owner Replied: Hi Gene, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 18, 2020
Response from the owner Replied: Enrique, thank you for the high star rating! We hope to see you soon!
Google Review
- May 17, 2020
My husband is going in on Monday since the first van purchase less then a week ago had engine light on when he drove it home. Mercedes is replacing it with another van on Monday... Will see how this go and put more stars if all goes well.
Response from the owner Replied: Margie, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 15, 2020
My husband bought a van on Monday night and had to take it back on Tuesday for engine check light, still dont have my new van back and no one can give me answer on when I will have it back. When I call the sales rep. to see if he can give me an update. He is either to busy, forgot or gets offended...
Google Review
- May 14, 2020
Response from the owner Replied: Hi there! Thank you so much for leaving us a five star rating. We hope to see you soon!
Google Review
- May 13, 2020
Bought 4 tyres for my SUV from Mercedes Benz of Pembroke Pines last month . They charged me more than what they were actually offering on their own Mercedez BEnz website. Brought that to the attention of the Manager. He told me to go ahead and pay the full price and as soon as he gets an approval...
Response from the owner Replied: Pavan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 12, 2020
I HAD A GREAT EXPERIENCE WHEN I WENT TO PEMBROKE PINES MERCEDES BENZ, EVERYTHING WENT SMOOTH , NO PRESSURE, JUST INFORMATION SO I COULD MAKE MY DECISION, IN THE OTHER HAND, I LIVE IN MIAMI AND WENT TO MERCEDES BENZ OF CORAL GABLES ANDTHEY TOLD ME I HAD TO COMEBACK WITH AN APPOINTMENT, WHICH IT WAS...
Response from the owner Replied: Hello Jorge, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 11, 2020
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 11, 2020
Response from the owner Replied: Hi Juan, thanks for the great star-rating! We hope to be of service to you again! Take care!
Google Review
- May 11, 2020
Response from the owner Replied: Daniel, if you'd be willing to provide more feedback, please reach out to us at (954) 644-5035 so we can assist you further.
Google Review
- May 11, 2020
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Google Review
- May 11, 2020
Response from the owner Replied: Hello Diane, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Google Review
- May 11, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Charles! Feel free to stop by if you ever need any more help.
Google Review
- May 11, 2020
Response from the owner Replied: Lilly, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 11, 2020
Response from the owner Replied: Hi Hector, thank you for your kind review; we are happy to pass along your comments to Alex here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 11, 2020
Response from the owner Replied: Gonzalo, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 11, 2020
Response from the owner Replied: Wow, look at all those stars! Take care!
Yelp Review
- May 11, 2020
Mixed experiences, I come here to service my car and the service staff is great; however, I can't say the same about the sales staff. I came in to try to get a newer car and I didn't feel I being given a fair price when compared to other MBs dealers in the area. Maybe it wasn't my lucky day.
Google Review
- May 11, 2020
The sails man is very knowledgeable and very friendly person to deal with.
Response from the owner Replied: Lilly, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 10, 2020
Great implementation of COVID practices. Dealership was clean and very organized
Mercedes-Benz of Pembroke Pines 2590 Replied: Carlos, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 10, 2020
Response from the owner Replied: Ralph, thank you for the high star rating! We hope to see you soon!
Google Review
- May 09, 2020
Fraud, Lack of Internal Financial Policy adherence (MBFS) & violations of the Consumer Leasing Protection Act (federally mandated and bound within financial documents generated & enacted through this business) is what you will be greeted with by the GM, finance & sales staff. Various financial...
Google Review
- May 08, 2020
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Cars.com Review
- May 08, 2020
Great service representative Pedro Rodequez On time good work
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Vito, thank you for your kind review; we are happy to pass along your comments to Pedro here at Mercedes-Benz of Pembroke Pines! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 08, 2020
Response from the owner Replied: Hi Ralph, thank you for the high star rating! We hope you have a great day!
Google Review
- May 07, 2020
Mercedes-Benz of Pembroke Pines really gives your money's worth of purchasing a Mercedes. It is not just the class and luxury of owning this vehicle, but also the customer care within each employee. I have always heard about the dread of entering dealerships, but this was not the case here. Every...
Response from the owner Replied: Hello Cristina, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Google Review
- May 06, 2020
Response from the owner Replied: Hi, thank you for the high star rating! We hope you have a great day!
Google Review
- May 06, 2020
Response from the owner Replied: Stewart, thank you for the high star rating! We hope to see you again!
Google Review
- May 06, 2020
Car received in service department as scheduled. Work performed. Car returned neat and clean.
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Charles! Feel free to stop by if you ever need any more help.
Google Review
- May 04, 2020
First time going in for service, first time MB owner, great service and attention to detail. My transactions were always with my service advisor, Alex, and were very smooth from beginning to end.
Response from the owner Replied: Hi Hector, thank you for your kind review; we are happy to pass along your comments to Alex here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 01, 2020
Scheduled maintenance service at Mercedes-Benz of Pembroke Pines. Alex Ruiz has ben my service advisor for many years. Always extremely helpful. He got me in and out in a timely fashion. Also, thanks to Mario the tech for getting my vehicle done quickly. I know Alex has been there for about 10...
Response from the owner Replied: Hello Bob, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Google Review
- April 30, 2020
Excellent service by Seraphina Bruno. It was a pleasure to buy a car from her. Zero pushy, very communicative and pleasant to deal with.
Response from the owner Replied: Gonzalo, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 29, 2020
Response from the owner Replied: Ghislaine, thank you so much for your high rating! We hope to be of service to you again! Take care!
Google Review
- April 28, 2020
Response from the owner Replied: Wow, look at all those stars! Drive safe!
Google Review
- April 28, 2020
Response from the owner Replied: Hi Roxana, thank you for the high star rating! We hope you have a great day!
Google Review
- April 28, 2020
No comments...
Response from the owner Replied: Daniel, if you'd be willing to provide more feedback, please reach out to us at (954) 644-5035 so we can assist you further.
Cars.com Review
- April 27, 2020
In follow-up to my phone call on 4-17-20 to the GM of Pembroke Pines Mercedes - Benz as kindly requested by the dealership, I still have not received a copy of the multi-point check that the dealer did on the used car I purchased in March. The GM was very kind on the phone call. He said he really...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Pj, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- April 27, 2020
Response from the owner Replied: Hi Selbourne, thank you for the high star rating! We hope you have a great day!
Google Review
- April 25, 2020
Fraud, Lack of Internal Financial Policy adherence (MBFS) & violations of the Consumer Leasing Protection Act (federally mandated and bound within financial documents generated & enacted through this business) is what you will be greeted with by the GM, finance & sales staff. Various financial...
Google Review
- April 25, 2020
Although it was bittersweet buying a car during a Pandemic, grieving the loss of my husband, & taking care of my elderly mom; Mark Isaia did his very best to find me the car I wanted ,bring it to my home & explain how to operate it. He is a very caring person & an asset to your company.
Response from the owner Replied: Hello Diane, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Yelp Review
- April 24, 2020
Fraud, Lack of Internal Financial Policy adherence (MBFS) & violations of the Consumer Leasing Protection Act (federally mandated and bound within financial documents generated & enacted through this business) is what you will be greeted with by the GM, finance & sales staff. Various financial...
Cars.com Review
- April 23, 2020
This experience was the best transaction by far! I have purchased/leased several cars in the past but this was my first time at AutoNation and it will not be my last. Both the sales and associate and finance manager were friendly, warm, and very thorough and supportive. This is the beginning of a...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Geneva, thank you for taking the time to leave a review for us at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 23, 2020
Response from the owner Replied: Hi, thank you for the 5-star rating! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 22, 2020
Response from the owner Replied: Olivia, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We want to thank you for the 5-star rating! Drive safe, and we'll see you on the road.
Cars.com Review
- April 22, 2020
Leased a new car 5 days ago. Sales person was very nice and professional. Unfortunately started having issues with car on the 3 rd day and exeprience with service department went downhill still waiting to hear about the car. You need to improve on service customer service.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Google Review
- April 21, 2020
This is my 9th Mercedes Benz Automobile. I have always been treated very nicely. However, they all PALE in comparison with my experience at Mercedes Benz Pembroke Pines. My Salesman, Mr. Mark Isaia, was not only completely professional, but equally as personable and caring about my purchase. As I've...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Thank you for your kind words and this wonderful review! Drive safe, and we'll see you on the road.
Google Review
- April 20, 2020
Great service. Ask for Peter.
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Cars.com Review
- April 19, 2020
My buying experience went very smooth. I knew what I wanted and they provided "just that".
Mercedes-Benz of Pembroke Pines 2590 Replied: Jacquelyn, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Cars.com Review
- April 18, 2020
Excellent service and the staff are very professional in dealing with the costumer.
Mercedes-Benz of Pembroke Pines 2590 Replied: Maricel, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Cars.com Review
- April 16, 2020
When Mercedes- Benz Pembroke Pines says there is no negotiating on the price you see, they truly mean it. While this selling approach is intended to take the negotiating pressures out of the transaction, one needs to be careful and cognizant of the service charges for (1) buying the car and (2)...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Peter, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- April 13, 2020
Response from the owner Replied: Nick, thank you so much for your high rating! We hope you have a great day!
Google Review
- April 11, 2020
Response from the owner Replied: Paul, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 11, 2020
Response from the owner Replied: We are happy to provide such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 11, 2020
Response from the owner Replied: Ivan, thank you for your positive review. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 11, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you again for leaving your feedback, and we hope to hear from you in the future.
Google Review
- April 11, 2020
Response from the owner Replied: Raul, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- April 11, 2020
Response from the owner Replied: Hello Elizabeth, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 11, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 11, 2020
Response from the owner Replied: Hello Rafael, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 11, 2020
Response from the owner Replied: Hi Julie, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you soon! Take care!
Google Review
- April 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sheldon! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- April 10, 2020
We always go to this dealer for our cars. Syeed is very accommodating and easy to work with. We will not go anywhere else.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Debra, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. It means so much to us to have your trust in our business, and we are proud to have earned it! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- April 06, 2020
They did an amazing job. They came and picked up my car and brought it back during these crazy times. They were careful and paid attention to the details.
Mercedes-Benz of Pembroke Pines 2590 Replied: Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- April 06, 2020
Took my car in for a defective left rear tail light, they gave me a loner cause they had to order the parts, the process was easy and painless considering the circumstances, very please with the help I have got.
Mercedes-Benz of Pembroke Pines 2590 Replied: Javier, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 05, 2020
Response from the owner Replied: Omar, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 02, 2020
Joseph A. Antoine is a great sales man, showed me every feature of the car we wanted & explained everything in depth detail... I was wowed by the price, Thankyou so much !
Response from the owner Replied: Hello Elizabeth, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 02, 2020
Excellent Service. Great Job Ray
Response from the owner Replied: Hello Rafael, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- April 02, 2020
I went in on Friday 03/27 , and Tom lombardski helped me choose my new Mercedes GLA 250. He was very helpful from start to finish . Carlos in the finance department was also very helpful , he showed me all the options I had with the banks and which was the best one to go with . I recommended these...
Response from the owner Replied: Hello Angelica, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 01, 2020
Response from the owner Replied: Hello Nancy, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We appreciate your 5-star rating! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 01, 2020
Response from the owner Replied: Hello Solange, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We really appreciate your 5-star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 01, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- April 01, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Thank you for the high star rating! We hope to see you soon!
Google Review
- April 01, 2020
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. Your five-star rating is what we strive for! Don't hesitate to call us if you ever need anything. Be safe on the road.
Cars.com Review
- April 01, 2020
Professional attention Great communication. Excellent location.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Miguel, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 30, 2020
Salesman Erik Honaker was absolutely the best at hearing me when I told him what I was looking for in a vehicle, and actually got me the vehicle that I wanted! But not just the Erik, alsop, the Finance Manager, and General Manager did everything in their power to get me into my new 2020 Mercedes...
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 30, 2020
"I don't care if you've bought 10 or 20 cars from us" your service manager that sits by the entrance is a disgusting person, I think corporate should know about this.
Response from the owner Replied: Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to recent events there have been unforeseen delays. We regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you again for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- March 27, 2020
Steven Hall is always professional and goes above and beyond. Thank you for your help. William in the collision center is professional, courteous and knowledgeable. Thank you for your assistance and making my experience exceptional every time.
Mercedes-Benz of Pembroke Pines 2590 Replied: Ivy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 27, 2020
Stephen Douglas was very professional, friendly and knowledgeable of all aspects of his job. Because of him and the rest of the staff I definitely will be back to have my C300 Serviced. Marco the shuttle driver was very friendly and pleasant to talk with.
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate you taking the time to leave us a response, Stephanie! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 21, 2020
This dealership provided we with an excellent buying experience. They made the process very easy, great communication with the salesman. The salesman was not "pushy" and made it a delightful buying experience.
Mercedes-Benz of Pembroke Pines 2590 Replied: Char, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 19, 2020
Definitely was a Great experience make the deal at this Mercedes Benz dealership, the customer care of Andres and all the sales manager make all the process very comfortable, Im so happy
Response from the owner Replied: Raul, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Cars.com Review
- March 19, 2020
All the knowledge and customer cares from Andres and the sales managers make me feel very secure on the process and the commitment, Thank you guys
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Andreina, we're so pleased to hear our sales team took such great care of you! Please feel free to reach out to us if you ever need anything else. Have a wonderful day!
Google Review
- March 18, 2020
Response from the owner Replied: We are happy to provide such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 16, 2020
(Translated by Google) Excellent attention from Mr. Campbell.Slow vehicle reception. Expensive service.He had received an online offer promising a discount of 150 usd if he took the unit into service. They did NOT comply.(Original)Excelente atencin del Sr. Campbell. La recepcin del vehculo lenta. ...
Response from the owner Replied: Hi Ricardo, I would like to get some more details about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 16, 2020
Excelente atencin del Sr. Campbell. La recepcin del vehculo lenta. El servicio caro.Haba recibido una oferta por Internet donde prometan un descuento de 150 usd si llevaba la unidad a servicio. NO lo cumplieron.
Response from the owner Replied: Hi Ricardo, I would like to get some more details about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- March 16, 2020
Carlos Gonzalez was professional and made my experience delightful. This is my second vehicle purchase from this dealer. Kudos!
Mercedes-Benz of Pembroke Pines 2590 Replied: Ana, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- March 15, 2020
When you are in need of a great car dealership if you don't go here 1st you lose. I have a passion for cars,every two yrs i want something else. Walk in see Larry and Carlos. You will not be disappointed with the way they care and service your needs.
Response from the owner Replied: Hi Julie, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you soon! Take care!
Google Review
- March 14, 2020
Great experience
Response from the owner Replied: Paul, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 14, 2020
As usual a very commendable customer service provided by the personnel like Mr. Medrano, Service Adviser who spend time explaining the process in the service/repair recall.
Mercedes-Benz of Pembroke Pines 2590 Replied: Lilia, thank you for your kind review; we are happy to pass along your comments to Mr. Medrano at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 13, 2020
Response from the owner Replied: Omar, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 13, 2020
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 13, 2020
Very helpful
Response from the owner Replied: We are happy to provide such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 13, 2020
I promised myself after experiencing the worst service appointment, beginning with the rep who was 40 minutes late to greet me, told me Id only be waiting 2 hours, so I cancelled my reserved loaner car and ended up spending the day in the rain and no one offered to help. I went to the manager to...
Response from the owner Replied: Lea, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- March 13, 2020
Syed is Excellent in helping me to choose the best one for me. I have been working with him for a decade with multiple cars. It's a wonderlful experience in renewing our lease with the Best discounts and within short time(Really within Hours)... Syed helped us a lot for choosing the best car for our...
Response from the owner Replied: Can, thanks so much for your comments. We're thrilled you found Syed so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. Safe (and fun) driving!
Cars.com Review
- March 13, 2020
Syed is Excellent in helping me to choose the best one for me. I have been working with him for a decade with multiple cars. It's a wonderlful experience in renewing our lease with the Best discounts and within short time(Really within Hours)... Syed helped us a lot for choosing the best car for our...
Mercedes-Benz of Pembroke Pines 2590 Replied: Rebelee, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- March 13, 2020
Service Advisor Pedro was excellent. Great service , professional and very knowledgeable
Mercedes-Benz of Pembroke Pines 2590 Replied: Monica, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 12, 2020
Response from the owner Replied: Tamara, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 12, 2020
All around great experience with salesman Joseph and manager Ricardo. They worked hard to get me the right price for a 2020 GLE and let me leave a happy customer. Thanks!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sheldon! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 12, 2020
Excellent service and very clean facility .
Response from the owner Replied: Ivan, thank you for your positive review. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 12, 2020
AWESOME EXPERIENCE!! Thank ypu to Moises Cisnero very professional was treated like a Queen!
Mercedes-Benz of Pembroke Pines 2590 Replied: Martha, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 11, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 11, 2020
Response from the owner Replied: We are happy to provide such great service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 11, 2020
Response from the owner Replied: Stacy, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- March 11, 2020
Response from the owner Replied: Mario, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, William! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 11, 2020
Response from the owner Replied: Jose, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 11, 2020
Response from the owner Replied: Bridgette, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 11, 2020
Response from the owner Replied: Janet, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 11, 2020
Response from the owner Replied: Hi Martha, thank you for taking the time to leave a review for us at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything we can do for you. Take care.
Google Review
- March 11, 2020
Response from the owner Replied: Claire, thank you for your positive review. We're happy to have been of service to you. We will be sure to pass along your comments to Charles for a great job! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 10, 2020
My service advisor could have been more accommodating. I inquired about an issue with a tire that was not addressed although I purchased tire maintenance.
Response from the owner Replied: Stacy, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- March 10, 2020
Response from the owner Replied: We are happy to have provided you with a five-star experience, Edward! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 10, 2020
My service advisor could have been more accommodating. I inquired about an issue with a tire that was not addressed although I purchased tire maintenance.
Mercedes-Benz of Pembroke Pines 2590 Replied: Stacy, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- March 10, 2020
Professional and courteous Service Advisor. Timely service
Mercedes-Benz of Pembroke Pines 2590 Replied: Keith, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help! Safe travels.
Cars.com Review
- March 10, 2020
Excellent experience great dealership and good service
Mercedes-Benz of Pembroke Pines 2590 Replied: Edward, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Take care!
Google Review
- March 09, 2020
Mercedes Benz of Pembroke Pines was a 5 star selling experience for me. Smooth and professional the entire experience.
Response from the owner Replied: Mario, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Yelp Review
- March 09, 2020
This has to be the WORST service dealership I have ever been to. They have had my car there all day and not a single phone call. I called them at 5:45 pm trying to find out some information and all I get is "we cant tell you anything until the person who is working on your car gets in." If you are...
Google Review
- March 07, 2020
Response from the owner Replied: Ana, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 07, 2020
Mediocre
Response from the owner Replied: Omar, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 06, 2020
many years of service
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 06, 2020
GREAT experience with Joseph Antoine!!
Response from the owner Replied: We are happy to provide such great service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 05, 2020
Jerry is the best! He helped me lease my first car! The first person I spoke to automatically said I would not get approved because I have never had a car in my name or an extensive credit history. When I came back a second time determined to get the CLA, Jerry did all that he could to get me...
Mercedes-Benz of Pembroke Pines 2590 Replied: Shamara, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 04, 2020
(Translated by Google) Good cars good attention I hope to buy mine(Original)Buenos carros buena atencin espero poder comprarme el mo
Response from the owner Replied: Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Douglas! No dude en llamarnos si alguna vez necesita algo. Est seguro en el camino!
Cars.com Review
- March 04, 2020
Gerardo was extremely professional and courteous. Great overall experience! Only issue was the wait in the finance department.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. We are happy to provide such great service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 03, 2020
Advisor Stephen Douglas goes above and beyond to ensure his customer is 100% satisfied with their work. Thank you Stephen for the hard work!
Response from the owner Replied: Jose, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 02, 2020
My experience with Mercedes Benz Pembroke Pines service department was the upmost service with excellence.. Thanks to my Service Advisor Carlos Ruiz and his team!!!Thank you for a wonderful experience
Response from the owner Replied: Lorry, thank you for your kind review; we are happy to pass along your comments to Carlos Ruiz and the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 02, 2020
I was very pleased with my new lease experience after turning in my old lease. My sales man Syed is an amazing veteran in the industry who made my experience a wonderful one. If you are looking to purchase or lease a Benz give him a call. You'll be glad you did!
Mercedes-Benz of Pembroke Pines 2590 Replied: Raymond, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 29, 2020
Response from the owner Replied: William, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 29, 2020
Response from the owner Replied: Juan, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 29, 2020
Response from the owner Replied: Y, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 29, 2020
Response from the owner Replied: Amelia, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 29, 2020
Response from the owner Replied: Read, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 29, 2020
Response from the owner Replied: Sunshyie, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 29, 2020
Response from the owner Replied: Rhadinny, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 29, 2020
Response from the owner Replied: Thanks, Randy! We appreciate your five star rating and look forward to seeing you soon!
Google Review
- February 28, 2020
Start to finish it was a very nice experience and sales man, finance process was streamlined. Carlos was good .Changing my review based on experience I had subsequently. I was told car came with one free service, what we found out is that it's not true. Make sure you double triple check paper...
Response from the owner Replied: We are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road.
Cars.com Review
- February 28, 2020
This has been the WORST car buying experience ever! I am scared to refer anyone to Mercedes-Benz of Pembroke Pines. It felt as if I purchased my car from a shady ?buy here pay here? style dealership. I am exhausted from expecting more from them. They promised me a SD card for my Navigation and spare...
Mercedes-Benz of Pembroke Pines 2590 Replied: Cherissa, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Yelp Review
- February 27, 2020
I don't recommend this repair shop or dealer or whatever you want to call it, I will call it the faster place to take your money away. if you don't have a major issue they help you out and make one big for you, be careful.
Cars.com Review
- February 26, 2020
Great service, the buying process was easy and the staff was very friendly and kind.
Mercedes-Benz of Pembroke Pines 2590 Replied: Octavio, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- February 26, 2020
Service advisor Carlos was very friendly and quick to get back to me on any questions I had.
Response from the owner Replied: Hi Martha, thank you for taking the time to leave a review for us at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything we can do for you. Take care.
Google Review
- February 25, 2020
My father Elias worked closely with Moises and had an excellent experience from start to finish. From the pricing to driving the car off the lot. Moises was professional, extremely knowledgeable and friendly. Definitely the best experience hes had. Will recommend Mercedes of Pembroke Pines to anyone...
Response from the owner Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 25, 2020
Great
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- February 25, 2020
The best service . The Best staff I never had a complaint
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Amelia, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 25, 2020
Job done quickly and service adviser very helpful understanding.
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate you taking the time to leave us a response, Arfana! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 22, 2020
Response from the owner Replied: Thanks, Randy! We appreciate your five star rating and look forward to seeing you soon!
Cars.com Review
- February 22, 2020
My service advisor was totally professional and awsome Rey is a very knowledgeable person he guides me with my needs and very fast service
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate you taking the time to leave us a response, Scott! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 21, 2020
Beautiful people, awesome staff, great communication. Pedro, Service Rep, "excellent" service. From the beginning to the end. Thorough and timely which equal satisfaction.Blessings
Response from the owner Replied: Janet, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 20, 2020
Excellent customer service from our sales man. He was courteous, knowledgeable and did everthing on a timely manner. Thank you
Mercedes-Benz of Pembroke Pines 2590 Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 20, 2020
We always receive excellent service at Mercedes Pembroke Pines Pedro takes time to explain and answer my questions even with 10 other clients awaiting he takes time to make sure I understand everything!
Response from the owner Replied: Bridgette, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 20, 2020
Quick service nice service adviser. The sales department is nothing nice. Things have change you can't get a loner, seems like they don't care. I dropped the car on Monday afternoon I had to wait 1 hour to find out they were going to keep my car. To make a long story short I still have my check...
Response from the owner Replied: Hello Minouky, please know your feedback was received and matters to us, but due to some technical issues we were unable to respond until now. We appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help. We hope to hear from you.
Cars.com Review
- February 20, 2020
Stephen Hall was a great service provider -- responsive and effective and courteous.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are happy Stephen provided such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 19, 2020
I bought a used BMW convertible for cash, waiting 4 hours just to sign paperwork after being told initially it would take only one hour. Got the car home and the convertible top would not go up. Salesman, Carlos Montenegro and manager Larry Leon refused to respond to my emails and texts with...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- February 19, 2020
Horrible, horrible, horrible experience with buying my care and the problems with the car thereafter. Customer service is non existent. Even the managers are rude and careless after you purchase. Total bait and switch tactics.
Cars.com Review
- February 19, 2020
Purchased a GLS550 from Mercedes Benz of Pembroke Pines after finding the vehicle on cars.com. We flew to Florida to finalize the deal and drive the vehicle home over a holiday weekend. The process was generally okay and the staff was friendly but I would say that the dealership was slow moving...
Mercedes-Benz of Pembroke Pines 2590 Replied: Drew, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- February 18, 2020
Making a service appointment for 9:00 am, arriving on time and being called at 9:30 is NOT ACCEPTABLE. My time is valuable, I should bill the dealership for their delays as these take my time.
Mercedes-Benz of Pembroke Pines 2590 Replied: Michael, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- February 18, 2020
I towed my car to this dealership after my car broke down. 1. $390 for the diagnostic.2. They said I needed a new Fuel Pump and all corresponding parts for a total of $3, 018.94.3. I decided not to do it with them because they were rude and didnt explain to what was wrong with the car and details of...
Response from the owner Replied: Thank you very much for sharing these comments, Ana. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 250-1548 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- February 17, 2020
Response from the owner Replied: Daniela, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Yelp Review
- February 17, 2020
I purchased a used Infinity there about 5 months ago. The car is doing good and the price was pretty competitive. Here is were I would discourage you if you do buy a car new or used. Don't buy any extras like vehicle care protection plans. They are dishonest and could care less about customers after...
Google Review
- February 17, 2020
I purchased a used Infinity there about 5 months ago. The car is doing good and the price was pretty competitive. Here is were I would discourage you if you do buy a car new or used. Dont buy any extras like vehicle care protection plans. They are dishonest and could care less about customers after...
Response from the owner Replied: Allen, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- February 17, 2020
I purchased a used Infinity there about 5 months ago. The car is doing good and the price was pretty competitive. Here is were I would discourage you if you do buy a car new or used. Dont buy any extras like vehicle care protection plans. They are dishonest and could care less about customers after...
Mercedes-Benz of Pembroke Pines 2590 Replied: Allen, thank you for taking the time to leave us this detailed feedback. Excellent customer service is our top priority and we are disappointed to learn that you may have had anything less than a stellar experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help. We hope to hear from you soon.
Google Review
- February 17, 2020
Service advisor, Charles Campbell, is excellent! He is polite, respectful and responsive. I have had my new GLE in for warranty service 5 times in 7 months. Charles has been great to deal with!
Response from the owner Replied: Claire, thank you for your positive review. We're happy to have been of service to you. We will be sure to pass along your comments to Charles for a great job! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 16, 2020
Response from the owner Replied: David, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- February 15, 2020
I wholeheartedly appreciate the affable fashion in which Mr. Antoine Joseph professionally renders service at the Mercedes Benz in Pembroke Pines ,FL to his customers - to me in particular .
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, William! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 14, 2020
Response from the owner Replied: It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- February 14, 2020
Beautiful people, awesome staff, great communication.
Response from the owner Replied: Janet, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 12, 2020
Response from the owner Replied: Hi Olga, we appreciate your high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Google Review
- February 12, 2020
Response from the owner Replied: Hello, thank you for the high star rating! We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!
Google Review
- February 12, 2020
(Translated by Google) Poor service(Original)
Response from the owner Replied: It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Cars.com Review
- February 12, 2020
Very efficient and timely. My service agent was knowledgeable, professional ad wasted no time.
Mercedes-Benz of Pembroke Pines 2590 Replied: Raul, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
(Translated by Google) Good cars good attention I hope to buy mine(Original)Buenos carros buena atencin espero poder comprarme el mo
Response from the owner Replied: (Translated by Google) We are pleased to hear that you had such a positive experience with us, Douglas! Feel free to call us if you ever need anything. Be safe on the road!(Original)Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Douglas! No dude en llamarnos si alguna vez necesita algo. Est seguro en el camino!
Google Review
- February 11, 2020
Response from the owner Replied: Thelbert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sharin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: Hi Carlos, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- February 11, 2020
Response from the owner Replied: Raul, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 250-1548. We would appreciate the chance to turn your experience around.
Google Review
- February 11, 2020
Response from the owner Replied: Hi Pablo, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- February 11, 2020
Response from the owner Replied: Thank you very much for sharing these comments, Michael. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Nelson! If you need more help, our team is available to talk -- safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Yolanda! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Joanne! I am happy to hear that Alberto was able to take care of you! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Melody, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 11, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. We are glad we could help! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 11, 2020
Response from the owner Replied: Glenn, thank you for your kind review; we are happy to pass along your comments to Sera at Mercedes-Benz of Pembroke Pines! Feel free to stop by if you ever need any more help.
Google Review
- February 11, 2020
Response from the owner Replied: Hello Daniel, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 11, 2020
Response from the owner Replied: Arnaldo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 11, 2020
Response from the owner Replied: Don, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 11, 2020
Response from the owner Replied: Ingrid, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- February 11, 2020
Response from the owner Replied: Hello Franz, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- February 11, 2020
Response from the owner Replied: Chevay, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 11, 2020
Response from the owner Replied: Ricardo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I am happy to hear that Serafina was able to take care of you! Again, we appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- February 11, 2020
Response from the owner Replied: Daphne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 11, 2020
We had a car in mind and found it in the show room at Mercedes of Pembroke Pines. The car was moved promptly outside for a test drive and we had little to wait. All of our questions were answered knowledgeably and we drove away with our new car in little more than two hours. The staff was courteous...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, thank you so much for letting us know how we did. We're so pleased to hear our sales team could provide you with such a great car shopping experience. If you need anything else, we're always happy to assist. Enjoy your new car!
Google Review
- February 10, 2020
Very good service! They accurately estimated the time it would take to complete the service. They did what I asked them to do and did not try to up-sell me stuff. Very professional treatment all around.
Response from the owner Replied: Ingrid, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- February 09, 2020
This was my first service with this vehicle at this dealership. It was a little slow to start meaning I waited a bit for my rep but once engaged he was attentive and personable. We worked on the Android Connect app for quite a while trying to get my Waze app to the vehicle which it never did. Not...
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by. Drive safe!
Google Review
- February 08, 2020
Response from the owner Replied: Jessica, thank you so much for your high rating! We hope to see you soon!
Google Review
- February 07, 2020
(Translated by Google) Good cars good attention I hope to buy mine(Original)Buenos carros buena atencin espero poder comprarme el mo
Response from the owner Replied: Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Douglas! No dude en llamarnos si alguna vez necesita algo. Est seguro en el camino!
Google Review
- February 07, 2020
They have very good salesperson
Response from the owner Replied: Thank you for taking the time to share your feedback with us, Yolanda! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 07, 2020
The quality of the vehicles has been excellent, one of the reason we keep coming back is the service we receive from Mr. Moises Cisneros, he was there to guide us trough the entire process.
Response from the owner Replied: It's always wonderful to get such a great star rating! We hope you have a great day and can't wait until we see you next time!
Google Review
- February 07, 2020
Response from the owner Replied: Emmanuela, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Google Review
- February 06, 2020
(Translated by Google) Good cars good attention I hope to buy mine(Original)Buenos carros buena atencin espero poder comprarme el mo
Response from the owner Replied: (Translated by Google) We are pleased to hear that you had such a positive experience with us, Douglas! Feel free to call us if you ever need anything. Be safe on the road!(Original)Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Douglas! No dude en llamarnos si alguna vez necesita algo. Est seguro en el camino!
Google Review
- February 06, 2020
Buenos carros buena atencin espero poder comprarme el mo
Response from the owner Replied: Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Douglas! No dude en llamarnos si alguna vez necesita algo. Est seguro en el camino!
Cars.com Review
- February 06, 2020
My service adviser Alex was well prepared, had all the parts I needed for service ordered and ready for when I dropped my car off. My car was ready ahead of schedule, washed and ready!
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Alex, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Pembroke Pines!
Google Review
- February 05, 2020
Response from the owner Replied: Angie, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- February 05, 2020
My adviser, Alex Ruiz was very professional and also courtesy!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sharin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 04, 2020
Goods cars and financing
Response from the owner Replied: Hi Pablo, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 04, 2020
The customer service was terrible. My appoitment was at 11:30 am. I arrived at 11:35 am. Nobody paid attention to me until 12:15 pm when I put a complain. My service is included in my lease payment but the guy offered to me the tired rotation which is not included in $ 239.00. I rejected it. My suv...
Response from the owner Replied: Hi Ana, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- February 04, 2020
Your employees drive horribly and park in handicap spots while laughing about it.
Response from the owner Replied: Fernando, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. If you are willing, please call our General Manager at (888) 250-1548 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- February 04, 2020
My service manager Stephen Douglas is always professional and proficient in the quality of service he offers. Keep up the good work Sir. It is always a pleasure doing business with you.
Response from the owner Replied: Chevay, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- February 04, 2020
Stephen Douglas is a great Service Representative. He is professional, courteous, and proficient. It is always a pleasure doing business with him.
Mercedes-Benz of Pembroke Pines 2590 Replied: Chevay, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 04, 2020
My service advisor, Charles Campbell was great and so helpful. Excellent service. I would definitely recommend this dealership for sales and service.
Response from the owner Replied: Kellye, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 02, 2020
I felt very comfortable working with the saleswoman Serafina Bruno, very professional and friendly. Excellent service. I highly recommend this dealership and work with her and her team.
Response from the owner Replied: Ricardo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I am happy to hear that Serafina was able to take care of you! Again, we appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- February 01, 2020
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 01, 2020
Great customer service. Pedro was excellent
Response from the owner Replied: Don, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2020
Great customer service from the time we entered the service department. We had an unexpected mishap with our Mercedes and Alberto was extremely understanding and prompt in getting us back on the road.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Joanne! I am happy to hear that Alberto was able to take care of you! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 01, 2020
My sales agent Carlos M., is very professional and the process was so fast and easy. I love my new Benz.
Response from the owner Replied: Daphne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 01, 2020
So happy that MB Pembroke Pines was able to earn my business. I had spoken to a few dealerships but Rachel Gordon was far and away the most responsive and willing to work with me to get what I wanted. The rest of the dealership made the paperwork and delivery smooth as well.
Response from the owner Replied: Brett, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- January 31, 2020
Pedro, my service manager was awesome. Great attitude, great customer service.
Mercedes-Benz of Pembroke Pines 2590 Replied: Claudette, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 31, 2020
Response from the owner Replied: Rafael, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 31, 2020
Great service and support from the service department
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Rafael, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 31, 2020
I started my car shopping a few months ago and had narrowed down my next vehicle to three upscale brands. Being a long time owner of Mercedes Benz vehicles, I was slightly predisposed. Upon entering the dealership, I saw the new GLE model on the show room floor. I was impressed and after a few...
Response from the owner Replied: Paul, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- January 29, 2020
At first I was worried about my credit. Quickly this issue was fixed and every effort was made to facilitate my financing in the vehicle. They make me feel like family and definitely will be my to-go Mercedes dealer from now on.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are happy to have provided you with quick service, Jaime! We look forward to your next visit! Take care!
Google Review
- January 29, 2020
Excellent customer service!!!
Response from the owner Replied: Thelbert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 28, 2020
The car has more issues than what it came in with. I only needed an oil service and a minor repair. I have been to the dealership four times in all and will be required to return yet again.
Response from the owner Replied: Hi Carlos, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- January 28, 2020
Im not one to do Google Reviews...however, the treatment I received today by the Service Advisor Carlos Medrano cant go unseen. Carlos was extremely helpful, organized, and knowledgeable. He even showed me how to change my battery on my key. He took his time with me and didnt make me feel like I was...
Response from the owner Replied: Tiana, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 28, 2020
Great service.
Response from the owner Replied: Raul, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 27, 2020
Response from the owner Replied: Claudia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 27, 2020
Response from the owner Replied: Marcia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 26, 2020
Response from the owner Replied: Peter, thank you so much for your high rating! We hope to see you soon!
Google Review
- January 25, 2020
Nice company thanks for your great help.
Response from the owner Replied: Thank you, Marie, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 25, 2020
Very easy no nonsense to deal with. Great car and Sera was very helpful and has great follow thru after the sale.
Response from the owner Replied: Glenn, thank you for your kind review; we are happy to pass along your comments to Sera at Mercedes-Benz of Pembroke Pines! Feel free to stop by if you ever need any more help.
Google Review
- January 24, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- January 24, 2020
Response from the owner Replied: Cesar, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- January 24, 2020
I have been a customer of Lexus for 20 years. Finally decided to give Mercedes a try. The sales staff at the dealership were extremely friendly. Although the GLE 350 I wanted had to have features that were hard to find altogether on one vehicle, they were patient with me and tried extremely hard to...
Response from the owner Replied: Howard, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- January 24, 2020
Response from the owner Replied: Hi, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- January 24, 2020
The service was very quick from the moment I dropped the car to the time it was finished. My service advisor Mike took the time to ask me how long did I have to wait and made sure the car was delivered on time. Great job and service! Keep it up its getting better and better
Response from the owner Replied: Hello Franz, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- January 24, 2020
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- January 23, 2020
Response from the owner Replied: Laura, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 22, 2020
You are just another VIN number with recall work. For everything else there's MasterCard
Response from the owner Replied: Thank you very much for sharing these comments, Michael. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- January 22, 2020
Response from the owner Replied: Jacqueline, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 21, 2020
Stephen Hall is a great service advisor. Every time I visit or have an issue he?s attentive and always follows up.
Mercedes-Benz of Pembroke Pines 2590 Replied: Cynthia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 21, 2020
It has been two weeks with my new GLB250 and I love it! I was in a lease that had five months remaining and my husband and I were researching potential new vehicles for the new lease. Last month I found out the new GLB had just been released and we decided to drive to Pembroke Pines right after the...
Response from the owner Replied: Erika, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Google Review
- January 21, 2020
Response from the owner Replied: Kay, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- January 21, 2020
Scheduled maintenance service at Mercedes-Benz of Pembroke Pines. Alex Ruiz has ben my service advisor for many years. Always extremely helpful. He got me in and out in a timely fashion. Also, thanks to Mario the tech for getting my vehicle done quickly. I know Alex has been there for about 10...
Response from the owner Replied: Hello Bob, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- January 21, 2020
The staff is wonderful. It was a very pleasant experience.
Mercedes-Benz of Pembroke Pines 2590 Replied: Kameshia, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 20, 2020
Smooth process from beginning to end. Carlos, Rene, and Samantha went above and beyond for me and that is why I only go to Pembroke.
Response from the owner Replied: Hello Daniel, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- January 18, 2020
Excellent service from Moises Cisneros and the rest of the staff .
Mercedes-Benz of Pembroke Pines 2590 Replied: Orlando, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 18, 2020
Got there for my first service. Have to wait for almost 2 hours to get the car in. Waste of my time.
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 250-1548. We would appreciate the chance to turn your experience around.
Google Review
- January 17, 2020
Response from the owner Replied: Chris, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 17, 2020
Response from the owner Replied: Malaika, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Cars.com Review
- January 17, 2020
Carlos Gonzalez was extremely helpful and followed up after my purchase making sure I was taken care of. It was my first experience at a dealership and it was great overall.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Christopher, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 17, 2020
My experience was extraordinary as well as my customer service representative by the name of Miguel Carou. Thank you for everything!!!
Response from the owner Replied: Melody, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 17, 2020
Drive from north west palm beach to buy a car from your dealer ship. Mark and Carlos and Elizabet the lady who took the time to train me with the new car were exceptional. I did not have the same experience 3 years ago when I lease my car from your dealership. Thank you and keep up the good work.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- January 17, 2020
Excelent service and attention personality . I love Mercedes dealer
Google Review
- January 17, 2020
Courtesy Driver never came back to pick me up! Extremely horrible
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Yelp Review
- January 16, 2020
Collision center and service: I have never in my life had such a bad experience with ANY company. I always write positive reviews for business. Car related or not. Could not even find my vehicle on their lot for DAYS and of course it was there ! I would call 4 time a day with no one able to help and...
Google Review
- January 15, 2020
The service was excellent and the salesman was Amazing.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Nelson! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 15, 2020
Response from the owner Replied: Hector, thank you for the high star rating! We hope to see you soon!
Google Review
- January 14, 2020
Response from the owner Replied: Laura, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 14, 2020
The service department is amazing. One of the best advisers is Alex always help with anything!
Mercedes-Benz of Pembroke Pines 2590 Replied: Jenni, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 14, 2020
everything ok. I'm very happy thanks a lot
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 14, 2020
My salesman Mark was exceptional from beginning to end. He made my experience extremely smooth. I was expecting an all day event instead I was in and out in a few hours. The service has been outstanding. Since my recent purchase I have been contacted by Mark several times to inquire about my vehicle...
Response from the owner Replied: George, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- January 14, 2020
Response from the owner Replied: Jacob, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- January 13, 2020
Excellent customer service, attention and information, no pressure during the negotiation. Satisfaction guarantee
Response from the owner Replied: Arnaldo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 11, 2020
I rarely post reviews, but this one I just have to! My Lease was up and I stopped by a Mercedes- Benz of Pembroke Pines and happy I did. My salesperson was Carlos Flores. Wow, what a quick smart individual. You dont have to tell him or remind anything twice, really knows every part of the process....
Response from the owner Replied: Fitness, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 11, 2020
Response from the owner Replied: Pedro, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 11, 2020
Response from the owner Replied: Oswaldo, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 11, 2020
Response from the owner Replied: Manny, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2020
Response from the owner Replied: Miguel, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 11, 2020
Response from the owner Replied: Ann, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 11, 2020
Response from the owner Replied: Hello Cliff, we're happy to hear you had a great experience with Sera! If theres anything else we can do to assist you, please dont hesitate to reach out. Thanks again for your business!
Google Review
- January 11, 2020
Response from the owner Replied: Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. We are happy to pass along your comments to Stephen here at Mercedes-Benz of Pembroke Pines!
Google Review
- January 11, 2020
Response from the owner Replied: Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- January 11, 2020
Response from the owner Replied: David, we set high expectations for ourselves so its gratifying to hear you had a great experience with Robert. Until the next time we meet, take care!
Google Review
- January 11, 2020
Response from the owner Replied: Hi Ray, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 11, 2020
Response from the owner Replied: Dave, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We will be sure to pass along your comments to Steven for a great job! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 11, 2020
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 11, 2020
Response from the owner Replied: Michael, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- January 11, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Luis! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 11, 2020
Response from the owner Replied: Martin, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 11, 2020
Response from the owner Replied: Zen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 11, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- January 11, 2020
We recently leased a new GLC 300 and we had a great experience. Our whole process was easy and fast.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Imexco, it means so much to us that you chose our dealership! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 10, 2020
Response from the owner Replied: Jhonattan, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 10, 2020
My C300 gets serviced at Pembroke Pines Mercedes Benz since I have the car (2017) always they exceed my expectation
Response from the owner Replied: Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- January 10, 2020
Dont walk, RUN away from this dealer!!!! Biggest group of scammers Ive ever encountered - especially in the service department. If you have a Benz already do not bother getting the extended warranty. Anything that goes wrong with the vehicle will magically not fall under the warranty and they will lie
Response from the owner Replied: Hi Ray, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 10, 2020
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- January 10, 2020
Response from the owner Replied: Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 09, 2020
Brought in my car on Dec 19th around 130pm for service B. This was only my 2nd time bringing my car in. The first time I handed the keys to one of the young people outside, got on the shuttle, and took an Uber back about 4 hours later when they called me to tell me the car was done. This time I...
Response from the owner Replied: Tony, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- January 09, 2020
The best or nothing is their motto. I got NOTHING. Bought a brand new 2020 MB GLS450, had it 24 hour, back to dealer and in service dept now for 9 days with no end in sight. DO NOT BUY A MB and surely not from MB Pembroke Pines. GM doesn't return calls, promises to call are not fulfilled. Left here...
Cars.com Review
- January 08, 2020
The customer service was good, the managers too and the dealer overall was great.
Mercedes-Benz of Pembroke Pines 2590 Replied: Henry, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 07, 2020
Had an appointment with ALBERTO he was very professional and courteous as well as explaining every thing that was going to be done to the car.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Luis! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 07, 2020
Excellent service Autonation Mercedez Benz! Strongly recommended The Assistant Service Manager Rey Hernandez brings me a very professional attendance.
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Cars.com Review
- January 07, 2020
Excellent service given by Autonation Mercedez Benz Pembroke Pines! Strongly recommended The Assistant Service Manager Rey Hernandez brings me a very professional service.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Laura! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 06, 2020
John Cook and his team made it fast and easy to get a great car at great price.
Response from the owner Replied: Michael, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- January 06, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Arnella! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 05, 2020
I was given excellent service and full understanding on my service.
Mercedes-Benz of Pembroke Pines 2590 Replied: Briggett, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 05, 2020
Response from the owner Replied: Lev, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 05, 2020
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- January 04, 2020
My god what a great experience. It was an easy journey, fast and they treated us like family. Special thanks to Migue Carou, Ricardo Salas and Roberto Montoya!!!
Response from the owner Replied: Martin, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 04, 2020
Response from the owner Replied: Liliam, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 03, 2020
Stephen Hall is the best, very professional.
Response from the owner Replied: Pauline, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 03, 2020
Mr. Stephen Douglas keeps promised schedules, quotes service precisely and communicates professionally. Keep up the good service!
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 03, 2020
Response from the owner Replied: Rosa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 02, 2020
Grateful for the time and service provided by Jerry Orellana. He was extremely patient, knowledgeable and professional (and all with a smile). This is the 3rd car we got from Jerry and this dealership! I can't say enough great things about Jerry; Mercedes is lucky to have him! :-)
Response from the owner Replied: We appreciate you taking the time to leave us a response! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 02, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Mar! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 02, 2020
Response from the owner Replied: Thanks for the feedback, Latanya. We strive to provide excellent service to our customers at Mercedes-Benz of Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- January 02, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 02, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 01, 2020
This place is so terrible that I actually go out of my way to drive to another Mercedes dealer when I need service. Do not buy their extended warranty it is a complete rip off. Even if the issue you are having is covered under the warranty, they will lie and say that is not the problem that it is...
Response from the owner Replied: Hi Kristyn, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, we would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 01, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Gregorio! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2020
Response from the owner Replied: Carlos, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2020
Response from the owner Replied: Chantal, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 01, 2020
Response from the owner Replied: Manuel, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2020
Response from the owner Replied: Thanks Oscar, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- December 31, 2019
Everyone was great!
Response from the owner Replied: Ann, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 30, 2019
Excellent service....
Response from the owner Replied: Oswaldo, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 30, 2019
Good Service!
Response from the owner Replied: Manny, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 30, 2019
all went well in the process of buying my new car. the dealer was helpful an the personnel very nice and informative
Mercedes-Benz of Pembroke Pines 2590 Replied: Sharon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Cars.com Review
- December 25, 2019
Worse experience EVER! Did not feel welcomed. Made my purchasing difficult and wish I would have chose another dealership
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Anetra, thank you for taking the time to leave us your honest feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 250-1548 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 25, 2019
Response from the owner Replied: Marcell, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 25, 2019
Response from the owner Replied: Delfina, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 24, 2019
Issues resolved!
Response from the owner Replied: Pedro, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 23, 2019
Good customer service
Response from the owner Replied: Miguel, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 23, 2019
Steven Hall was terrific service representative, car pickup service was safe and efficient, and all facets of repair were accomplished. Very professional dealership.
Response from the owner Replied: Dave, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We will be sure to pass along your comments to Steven for a great job! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 22, 2019
I love my service expert Mr. Stephen Hall, he is personable, professional and an excellent people person.
Response from the owner Replied: Zen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 22, 2019
Response from the owner Replied: Ricardo, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- December 21, 2019
Im very mad on how they treated me when it came to the finance. They werent willing to help me and my wife.., they just ask for more and more down payment, is like it seems like all they care about was the down payment. Honestly in my case the finance person named Roberto didnt do his job right...
Google Review
- December 21, 2019
Response from the owner Replied: Thank you for your five-star rating! If theres anything else we can do to assist you, please let us know.
Google Review
- December 21, 2019
Sera was great with every detail of my experience
Response from the owner Replied: Hello Cliff, we're happy to hear you had a great experience with Sera! If theres anything else we can do to assist you, please dont hesitate to reach out. Thanks again for your business!
Google Review
- December 20, 2019
Response from the owner Replied: Shabbir, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 20, 2019
Best all around Customer service. Not only did they get the deal done, but they actually give you the best price around. I shopped around from Tampa, Naples, Melbourne, Fort Lauderdale, Delray, and Coconut Creek. I highly recommend Deivis Maldonado. He will do everything he can to make you happy and...
Response from the owner Replied: Frank, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Safe travels!
Cars.com Review
- December 20, 2019
Great service, timing was on point no delays and repair was completed timely.
Mercedes-Benz of Pembroke Pines 2590 Replied: Davion, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 20, 2019
Very professional and polite staff. All questions answered and work done on schedule.
Mercedes-Benz of Pembroke Pines 2590 Replied: Charles, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. Drive safe, and we'll see you on the road.
Google Review
- December 19, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2019
I cant put into words how grateful I am for all the people at this location. From the receptionist to the financial department, they made sure to remain pleasant and gave me the best deal possible. They were all so patient and ensured I received exactly what I wanted. Wesley, the new car salesman,...
Response from the owner Replied: Zelena, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 19, 2019
As usual wonderfully surprised ! These guys are soooo profesional while at the same time accommodating , especially needs and wants of a fastidious customer like me, attentive to last detail, even wished for White XMas Bow on my Cat day of pick up lol!
Mercedes-Benz of Pembroke Pines 2590 Replied: Alina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- December 18, 2019
Service department was a great experience. Kept me informed of my vehicle and fast repairs. Excellent service
Mercedes-Benz of Pembroke Pines 2590 Replied: Daniel, we are very happy to have provided you with such a great experience! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 18, 2019
I am so sorry that I have to change my 5 star review for 2. Service department made us loose our two hours of our busy lifes when my service adviser Maikel Escalante was having a blast with his co workers when we were waiting for him to take our car and give us the loaner. When he finally finished...
Response from the owner Replied: We are happy you had such a positive experience with us, Mailyn! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- December 17, 2019
Response from the owner Replied: Ling, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 16, 2019
Mr Rey Hernandez was great explaining all my service needs. He was courteous, friendly and accurate.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- December 16, 2019
Poor communication and after repairs for over $3.000 the dash of my car was cracked in several places havent received a respond by dealer
Google Review
- December 16, 2019
Robert was fantastic. Very satisfied with my new car!
Response from the owner Replied: David, we set high expectations for ourselves so its gratifying to hear you had a great experience with Robert. Until the next time we meet, take care!
Cars.com Review
- December 15, 2019
Florian Godoy Was best in helping me buy this Cars. He is a great sales person.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- December 15, 2019
I was not happy with the advisor, I will stick with my initial advisor.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you very much for sharing these comments, Jennifer. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- December 14, 2019
I dropped my car for an alignment and for an oil change. The alignment came out great. I had tried several other shops to have it aligned and it was still pulling to the right. The representative was very helpful and concerned that I had good service. The oil change was pricey. My neighbor has the...
Yelp Review
- December 14, 2019
I dropped my car for an alignment and for an oil change. The alignment came out great. I had tried several other shops to have it aligned and it was still pulling to the right. The representative was very helpful and concerned that I had good service. The oil change was pricey. My neighbor has the...
Google Review
- December 13, 2019
Response from the owner Replied: Rommel, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 13, 2019
Response from the owner Replied: Vanessa, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 13, 2019
Response from the owner Replied: James, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 13, 2019
Great Service My car was taken care and repaired to my satisfaction. I am very pleased with the service I received.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Take care!
Google Review
- December 12, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Exceptional service. I highly recommend. My sales rep Raimundo Beitra was sweet honest and amazing and had a lot of patience with me. Thank you so much. I am so happy with my new 2019 c300. I love it!!!Service department sucks BTW
Response from the owner Replied: Thank you for taking the time to let the world know about your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Yelp Review
- December 12, 2019
I recommend the service department, especially CARLOS MEDRANO. He is a very polite and attentive person, very knowledgeable about vehicles, always provides a solution, and offers a fair price for every service. It's like having a friend who helps you at the dealer/service department.Thank you Carlos!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- December 11, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: Minnie, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 11, 2019
Response from the owner Replied: Daniel, thank you for your positive review. We're happy to have been of service to you.
Google Review
- December 11, 2019
Response from the owner Replied: Chanina, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 11, 2019
Response from the owner Replied: Ron, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: Mirey, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 11, 2019
Response from the owner Replied: Clay, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- December 11, 2019
Response from the owner Replied: Ariel, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- December 11, 2019
Response from the owner Replied: Kevin, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: Manny, we're happy to hear you had such a positive experience with our team! It is great to hear that Alex was helpful during your visit! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: Jon, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- December 11, 2019
Response from the owner Replied: Nelson, thank you so much for such a wonderful review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines and recognize their hard work and dedication! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 11, 2019
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Evan! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- December 11, 2019
Response from the owner Replied: Joe, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 11, 2019
Response from the owner Replied: Hello Elias, thank you for taking the time to leave your honest feedback. Our general manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to address your concerns. We hope to hear from you soon. Take care.
Google Review
- December 11, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: It is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2019
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- December 11, 2019
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 11, 2019
Despite the fact that it was a painful and a long 10 day waiting period to obtain diagnosis and finalize repairs on my vehicle, my vehicle is running like when I firstly pulled out of the Ft. Lauderdale Mercedes' dealer 13 years ago. I do, however, have some concerns which should be addressed. ...
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Google Review
- December 11, 2019
The positives 1st; my C S Rep and the complimentary coffee and danish.The negatives; it took 2 hours and 15 minutes to put 2 wiper blades on (and I was the 3rd car in line at 07.00) Then when they pulled up the car there were no wiper blades on. 15 minutes later the car returns with the blades. It...
Response from the owner Replied: Ronald, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- December 10, 2019
If I could give a negative rating I would. Unfortunately it is not possible. Worst dealership. I have been a MB customer for 15+ years. They lie on the phone to bring you in. Then lie even more once you are there. ALL BE CAREFUL. Sales person Lorenzo is a lier. His Sales Manager Ricardo Salas is...
Response from the owner Replied: Hi Alex, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you are willing, please call us at (888) 250-1548 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Yelp Review
- December 10, 2019
We purchased a MB SUV from this dealership and had a positive experience. The sales rep was Carlos Montenegro. The dealer actually improved the financing rate my bank had given me which I found surprising. This dealer has non negotiable prices and a fixed dealer fee. Overall the SUV was the best of...
Google Review
- December 09, 2019
Response from the owner Replied: Luz, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 09, 2019
overall excellent experience, the guys were excellent all the way
Mercedes-Benz of Pembroke Pines 2590 Replied: Julius, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 09, 2019
The dealership team was very helpful in getting the deal done. The only negative remark is that in the trade in I was to get a check sent to me and delivered by 12/2. It is 12/9 and I have yet to receive my check which I need to purchase another car.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 09, 2019
Called service center and explained what my problem was. I was told to stop by the dealer. After waiting almost an hour at the dealer I was advised that I had to go to the collision center. I drove to the collision center and waited there like an hour just to waste my time because nobody seems to be...
Response from the owner Replied: Alejandro, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- December 07, 2019
We had an amazing experience with Jhon Cook during our visit to MB of Pembroke Pines, he answered all our questions, showed us many options until we found the right one. Great customer service, Well done MB.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 07, 2019
I purchased a CLS-450 7 days ago and the customer service was great before I signed the lease documents. I came back 3 days after to the dealership because the car was really uncomfortable for my back due to a pre-existing condition and the General manager refused to talk to me without even explain...
Google Review
- December 07, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 06, 2019
I had a flat tire, called in the morning, and was able to take my car in within the hour. The waiting room is comfortable, the service technicians and advisors are all friendly, and the work is done well. Very happy with my experience here. (PS - if you need a good advisor, Mikael is the one to...
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- December 05, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and packages). They...
Response from the owner Replied: Hello Jaime, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you for your kind review; we are happy to pass along your comments to Mr. Roberto Herrera and Mr. Ricardo Sala here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 04, 2019
Response from the owner Replied: Eduardo, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 04, 2019
My vehicle was serviced as promised.
Response from the owner Replied: Ron, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 04, 2019
I walked out of the dealer with the feeling that I was treated fairly, Moises Cisneros and Rene Sanchez made my new car getting experience and easy, stress free, enjoyable one!
Mercedes-Benz of Pembroke Pines 2590 Replied: Marco, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- December 04, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me in this project to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and...
Google Review
- December 03, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me in this project to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and...
Google Review
- December 03, 2019
Terrible place to buy a car or do service. We were customers for 6 years. The service went downhill about 3 years ago. They do not care about their customers, you feel like you are in a ghetto place with the informality of everything.
Response from the owner Replied: Hello Elias, thank you for taking the time to leave your honest feedback. Our general manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to address your concerns. We hope to hear from you soon. Take care.
Google Review
- December 03, 2019
I am so sorry that I have to change my 5 star review for 2. Service department made us loose our two hours of our busy lifes when my service adviser Maikel Escalante was having a blast with his co workers when we were waiting for him to take our car and give us the loaner. When he finally finished...
Response from the owner Replied: We are happy you had such a positive experience with us, Mailyn! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- December 03, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- December 03, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Cars.com Review
- December 03, 2019
good custumer service and atention for sales man, beautiful car
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Roberto, thank you for taking the time to leave us a review. We're so glad to see that we could provide you with a five star experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 03, 2019
Just purchased a new 2020 Mercedes GLC 300.Checked couple dealerships first and then found that they have exactly the car i was looking for at a great price.Everything went smooth and fast,great customer service,from salesman to the financial manager,they all provided an exceptional service and an...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Arthur! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 02, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me in this project to welcome me into the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying some times) to get the car I was looking for...