Cars.com Review
- December 08, 2024
Excellent dealership of Auto Nation MB Pembroke Pines
Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 05, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- December 02, 2024
good attentionbuena atención
Response from the owner Replied: Hello, thank you for taking the time to share your comments with us. Drive carefully and we'll see you on the road.
Google Review
- November 30, 2024
I reside on the west coast of FL and my car was flooded during Helene, I had a '22 GLS 450 and wanted the same vehicle. Found a CPO at this dealership and called Serafina Bruno at Mercedes of Pembroke Pines to inquire. She was prompt and responsive to all of my questions and made me comfortable...
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- November 30, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- November 30, 2024
Apparently I should have read the reviews prior to making my purchase. This purchase has beena complete nightmare. I have only had my car for a week and there is apparently some sort of system malfunction. My car was at the dealership all day without a solution. A service advisor asked if I wanted...
Response from the owner Replied: Hi Jeri, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 29, 2024
What an amazing experience! So very grateful to have had the pleasure of working with John and Ricardo for my new lease. Their expertise, professionalism, patience and dedication made this process effortless and smooth. Walking into a car dealership is now an event to remember! Do yourself a favor...
Response from the owner Replied: Hi Shirley, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 29, 2024
Honest & professional. I felt like I mattered!
Response from the owner Replied: Hi Miami, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 22, 2024
Kaleb Fowler in the Finance department is very bright and enthusiastic. He was extremely helpful during the closing process. His attention to detail and professional is asset to the team at Pembroke Pines Mercedes-Benz.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2024
Joseph, the sales person I worked with, was very polite and professional. I saw the car online and he sent me some additional pictures and videos that I requested. I flew from out of state and the car was ready for me to see and drive when I arrived. The car was in very good condition, exactly as...
Response from the owner Replied: Hello James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 16, 2024
Response from the owner Replied: Hi Felipe, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- November 16, 2024
The best part of this visit is not only get exactly what I went for but also the excellent service from my Service Advisor Pedro
Response from the owner Replied: Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 15, 2024
I went a couple weeks to see a car I had found interesting. The car was amazing as you would expect any Mercedes to be. When we worked out the numbers based on the current programs and current state of affairs, it seemed like we were far away from a deal. I went to see other options I was weighing...
Response from the owner Replied: Hi Juan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 15, 2024
I dropped off my vehicle for service at the department on a Friday, only to return a few days later and find it in the exact same spot, completely untouched. It was incredibly frustrating to deal with the AutoNation service department. I also left my RAM at their next door location for five days,...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Yelp Review
- November 12, 2024
I had my car serviced there and it was great!! The staff was fantastic and very knowledgeable, the tech Glenn was helpful and than manager G was very helpful with explain the process!! Rey helped me out as well! Great location and staff
Google Review
- November 12, 2024
Unfortunately, this Mercedes Benz has gone down with quality of service. Basic things like taking care of tire pressure and washing the car has been thrown to the side. Takes a month to get a loaner if you need one. What happened here I have only driven a Mercedes for the last 20+ years. Is this...
Response from the owner Replied: Hi Joshua, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 11, 2024
True professionals, exceeded my expectations. Will be purchasing for my wife a new suv.
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 08, 2024
The people at Mercedes PP (especially Cedano and Moises Cisneros) make buying a car an experience, not what you usually expect from dealerships. I recommend them 100%
Response from the owner Replied: Hello David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 08, 2024
Excellent service by Joseph he worked with me for the best deals for my budget
Dealer Replied: Hi Cassy, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 07, 2024
Reasons not to buy a Mercedes.1. Mercedes 4 cylinder engines are made by Nissan! That's right, buy a Mercedes and get a Nissan motor. Look it up on google.2. This dealership preys on woman who do not know about servicing cars.3.$335.00 for a simple oil change and on top of that,they try to rob you...
Google Review
- November 05, 2024
My husband just purchased a 2024 CLE300 convertible... beautiful car! The best thing, however, was that Moises Abadi was our salesman. He was fantastic to work with: always available, patient for our schedule and questions and extremely knowledgeable. We will definitely be calling him when we...
Response from the owner Replied: Hi Adrienne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 05, 2024
THE SERVICE IS TERRIBLE!!I have bought 10 cars from you!!And I have never had such a bad experience with the service, the EQS 450 is a week old and I have not received a response about the status of the car!!They didn't even give me a loaner and no one answers calls or messages!!EL SERVICIO ESTÁ...
Response from the owner Replied: Hola Esteban, gracias por tomarte el tiempo de dejarnos tu opinión. Hemos compartido tu experiencia con nuestro equipo de gestión para que la revisen y le den seguimiento.
Cars.com Review
- November 04, 2024
Great experience with Melvin Haynes. Excellent service! Kind and knowledgeable. Service was done timely and communication was clear and friendly.
Dealer Replied: Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2024
Terrible experience, I bought a GLE 350 in 2022 with all Servis and a 4-year warranty, after a year I already had problems with the air conditioning, they gave me an appointment to disassemble the entire dashboard and fix it, a week later I took the car in because I felt a noise. They open the...
Google Review
- November 01, 2024
Excellent experience and MB Pembroke Pines. My sales person, Sera Bruno, was amazing. She is extremely knowledgeable about the vehicles and all the features, and was super attentive throughout the process of test driving and leasing the vehicle. She guided me through the whole process, and after we...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Mario! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Service ? What service? I showed up for my 8 am appointment and after I sat down to wait for my service representative I was told there was no service because the lifts were not working I said ok no problem so I just leave my car here for service and come back when it's ready, they told me they...
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- October 29, 2024
I wanted to resolve an urgent question and it was impossible for someone to answer my call. They don't even answer emails. Non-existent customer serviceQuise resolver una duda urgente y fue imposible que alguien atendiera mi llamada. Ni siquiera contestan correos. Atención al cliente inexistente
Response from the owner Replied: Hola Keila, gracias por tomarte el tiempo de dejarnos tu opinión. Hemos compartido tu experiencia con nuestro equipo de gestión para que la revisemos y le demos seguimiento.
Google Review
- October 28, 2024
I visited this Mercedes Benz dealer on Sunday the 27th around 1:30 pm because I wanted to get some more information about the EQS sedan and maybe get a test drive if that was possible. I walked into the showroom and I went looking for that particular model but I did not see it. The sales staff...
Response from the owner Replied: Hello Alex, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (954) 644-5035. We look forward to hearing from you.
Google Review
- October 28, 2024
I was at the dealer with the intention of buying a new Mercedes and no one helped me, only one man greeted me and why I asked him if they were open to the public.Hahaha.. thanks to your lack of professionalism towards customers I bought a BMW just a few miles away on the next downhill slope.I...
Response from the owner Replied: Hola, gracias por tomarse el tiempo de dejarnos sus comentarios. A nuestro Gerente General realmente le gustaría ayudarlo a cambiar su experiencia. Si estaría dispuesto a darnos otra oportunidad, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- October 27, 2024
Bad customer service, I can't believe that the Manager can't even manage the sales team to serve the customerMal servicio en atención al cliente, no puedo creer que el Gerente ni siquiera pueda manejar al equipo de vendedores para atender al cliente
Response from the owner Replied: Hola Arleen, gracias por tomarte el tiempo de dejarnos tus comentarios. Llame a nuestro Gerente General al (954) 644-5035 para conocer las formas en que podemos trabajar para resolver estos problemas. Esperamos tener noticias suyas pronto.
Cars.com Review
- October 25, 2024
My service Advisor has been for over Stephen Douglas for over 5 years. I'm extremely satisfy with his service: he is a good listener, he always returns calls or txt, he explains what's necessary to clarify with precision and to the point. He seems very knowledgable of cars, parts, functioning, and...
Dealer Replied: Hello Maria, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 22, 2024
Im sorry for my previous rate I have in my personal opinión Rick Castro service manager , Jasmany Reydel and Pedro service advisor and for part of service technician Rudy Ruiz very good experience and super knowledgeable about the business and the brand
Response from the owner Replied: Hi Manuel, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2024
Vehicle Lease: My experience at Mercedes-Benz of Pembroke Pines was absolutely amazing. Adrian D. shared so many details and functions of the two styles I reviewed. It is clear that he is well verse and knowledgeable about the brand and takes pride in providing excellent customer services. Cody my...
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2024
This dealership has the worst customer service ever. You get handed from one sales person to the next and they get butt hurt if you decide to go another way with a car. Mark Isaias was the second sales person i was given. It is as if they are trained to make you disgusted with dealing with them. So...
Google Review
- October 12, 2024
I’m extremely satisfied, very happy with my truck. Excellent service from all the personnel at this location, special mention to used car manager Mr. Rene Celeiro. Thank you for all your help.
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 11, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 11, 2024
I am absolutely appalled by the level of customer service provided by this dealership. From start to finish, it was a nightmare. The representatives were not only rude and unhelpful, but they also seemed completely uninterested in resolving my issue. I was transferred multiple times, placed on hold...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- October 11, 2024
do not due any business with mercedes benz of pembroke pines!!!!!!this place is horrible!!!!!!! i bought a mercedes benz gt55 amg. a week after the car breaks down on the high way, i almost crashed!!!! i took the car for service, the car was at the shop for a month. i kept calling for updates and...
Yelp Review
- October 09, 2024
Trying to get pricing for service here has proven to be a mission. All advisors seem to be busy every day at different times of the day, which is odd. Also left my info a few times and no one bothered to call back. I recently moved from CA and this is the closest dealer to me, but the "service" or...
Google Review
- October 08, 2024
My salesperson Ricardo was great! Professional and accommodating.
Response from the owner Replied: Hi Danz, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 08, 2024
Great experience working with Omar. He is very focused on customer satisfaction and went the extra mile to overcome some late minute issues. It has been the faster lease renewal I had gone thru !
Dealer Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- October 04, 2024
I bought a truck, two months passed and the title never arrived. I'm still waiting. Nobody answers me anymore, they say that it doesn't depend on them anymore. To sell the car very quickly, to solve problems very slowlyCompré una camioneta, pasaron dos meses nunca llegó el título. Sigo esperando....
Response from the owner Replied: Hola, Jerónimo: agradecemos tu sincera opinión. Nos fijamos estándares altos, por lo que nos decepciona saber que tu experiencia con nosotros no fue positiva. Nuestro gerente general desea ayudarte a mejorar tu experiencia. Si estás dispuesto, comunícate con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarte.
Google Review
- October 04, 2024
Never seen sales person playing with his phone never asked me anything not even that the receptionist asked him to talk to to me then he show me the price on his phone while standing up tbh I like the car but nah I won’t spend $100K in trashy dealership
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 04, 2024
I took my car because they sent me a letter for some services that I wanted to do and I ended up having something else broken and now they don't want to respondLleve mi carro porque me mandaron una carta para unos servicios que abría que hacerle y terminé que me rompieron otra cosa y ahora no...
Response from the owner Replied: Hola Yoan, gracias por informarnos sobre este asunto. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- October 04, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 27, 2024
Worst car dealership I’ve ever dealt with in 50 plus year. They sold me a damaged car and actually blamed me for it. Thankfully I took pics of the car before I purchased it. They did a chop shop job making the repair with a horrible paint job and the next week with 150 miles on the car cylinder...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com.
Google Review
- September 27, 2024
Reasons not to buy a Mercedes.1. Mercedes 4 cylinder engines are made by Nissan! That's right, buy a Mercedes and get a Nissan motor. Look it up on google.2. This dealership preys on woman who do not know about servicing cars.3.$335.00 for a simple oil change and on top of that,they try to rob you...
Response from the owner Replied: Hi Chris, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- September 19, 2024
I wanted to give a thank you to my sales associate Ricardo Vargas for assisting me with my lease on my beautiful E-450 2024 Mercedes Benz. I have been with Lexus since 2016 and never imagined I would go back to Mercedes. Im in sales and I always say we all love to buy but we don’t likes to be sold....
Response from the owner Replied: Hi William, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 17, 2024
"I do not recommend using this dealer for servicing your Mercedes. My experience was the first and last. The advisors don't notify when the car is ready; I've sent text messages and never received a response. Booking a courtesy car requires a two-month advance reservation. In short, it's a mediocre...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 10, 2024
My son just bought a C43 from Mercedes Benz of Pembroke Pines. The car was sold to us as certified pre owned. It took two months to get the deal done as they are non-responsive and once they have your down payment they become unavailable. It was like pulling teeth to get them to answer the phone. I...
Google Review
- September 10, 2024
Cars are beautiful! Not as expensive at I tho!
Response from the owner Replied: Hi Jose, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2024
Disgusting service!!! I do not recommend contacting Pedro and Chris Tai !!!While they were fixing my engine, they managed to hit and scratch my car! And they didn’t fix their mistake! They promised to take care of it, but now they’ve been ignoring me for over two weeks — not answering any calls or...
Response from the owner Replied: Hello Alina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 09, 2024
"Extremely Disappointing Experience at Mercedes-Benz of Pembroke Pines".I have always associated the Mercedes-Benz brand with excellence, luxury, and top-tier service. However, my recent experience at Mercedes-Benz of Pembroke Pines has left me disillusioned and frustrated. The level of customer...
Response from the owner Replied: Hi Maverick, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- September 09, 2024
Never buy a car from Mercedes Benz of Pembroke Pines! Go look at their long list of recent reviews. They sold me a car that was supposed be certified. The back wheels made horrible sounds. Took it to Mb rva and it wouldn't pass inspection. It cost me over 3000 just to get the car drivable. They are...
Yelp Review
- September 09, 2024
My son just bought a C43 from Mercedes Benz of Pembroke Pines. The car was sold to us as certified pre owned. It took two months to get the deal done as they are non-responsive and once they have your down payment they become unavailable. It was like pulling teeth to get them to answer the phone. I...
Yelp Review
- September 06, 2024
I have always owned MB and have seen excellent experience from some dealers specifically in Texas. At Pembroke Pines the service is horrible almost every time I go there. No one greets you when you drop off the car or when you pick the car up. They overbook appointments. My car has been there 4 days...
Google Review
- September 05, 2024
I purchase a EQE AMG from this location and it is very dangerous. The car slammed on brakes when I was driving in the express lane, the battery don’t hold a charge, and I been waiting since June for them to service a recall on the vehicle. The excuse was they have no loaner cars. Here it is...
Response from the owner Replied: Hi Deshai, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 01, 2024
Serafina was very helpful and knowledgeable. She answered all my questions and was patient with me. I originally went with the intention to just look as I had my heart set on an Audi Q5. After assessing my needs (to fit two car seats and a dog etc) with only the facts she convinced me to test drive...
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2024
A WARNING TO OUT OF STATE BUYERS!we recently purchased a 2023 Honda odyssey from out of state. I flew in to look at the vehicle and do the paperwork in person. We were going between having the van driven home or shipped to us. Was told it wasn’t any difference and just the added cost of the shipping...
Response from the owner Replied: Hi Jon, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- August 31, 2024
Was very impressed with the customer service at this dealership, not your typical pushy salesman walking in here, went to 3 Mercedes dealerships for a new sprinter van, William who was my salesperson went above and beyond to get me approved with limited credit history where Delray would not help me...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 31, 2024
*** DO NOT RECOMMEND ***We order a sprinter from them back in Feb 2023 received it Dec 2023 after only 6000 miles the car turned on a light saying it was low in oil to add a quarter. We took it to the dealership they check for leaks and added oil and told us probably the manufacturer FORGOT TO ADD...
Response from the owner Replied: Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 31, 2024
Disappointing Customer Service Experience.I wish I could give a lower rating - this is the second time that I take my car to this place to be serviced. I urge you to stay away from this place if you need your car serviced. Extremely unprofessional.Very disappointing experience with Mercedes-Benz...
Response from the owner Replied: Hi Ailin, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 26, 2024
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- August 26, 2024
Frank was a terrible salesman. He had no interest in selling me a car. He looked at me and my family like if we were poor and he was just wasting his time talking to us. When I asked how much I would be paying he would give me a high number and couldn’t even tell me that he could help me and fight...
Response from the owner Replied: Hi Elizabeth, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- August 26, 2024
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- August 24, 2024
I wish I could give a lower rating - this is the second time that I take my car to this place to be serviced and advisor Peter leaves me hanging - he is the worst advisor ever - liar, irresponsible and unprofessional . I took my car there today ( Saturday) for a recall service - Peter told me ...
Response from the owner Replied: Hi Mauricio, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 23, 2024
My experience at Mercedes was a great one. The service manager Orlando Dominguez is probably the most knowledgeable person I’ve met. He is caring, kind and really cares about their client. Carlos the service advisor is also a phenomenal person. He goes above and beyond in any matter. His personality...
Response from the owner Replied: Hello Garisson, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 22, 2024
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Pembroke Pines! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- August 22, 2024
I am very happy with my purchase!And Pierre was really helpful and nice to us!I will definitely recommend my family and friends.
Response from the owner Replied: Hi Valeriya, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- August 21, 2024
Reasons not to buy a Mercedes.1. Mercedes 4 cylinder engines are made by Nissan! That's right, buy a Mercedes and get a Nissan motor. Look it up on google.2. This dealership preys on woman who do not know about servicing cars.3.$335.00 for a simple oil change and on top of that,they try to rob you...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 20, 2024
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 17, 2024
Worst customer service experience and would not recommend Mercedes Pembroke Pines. I was sent home in an Uber and had no way to pick up my car. I started with service advisor Yasmany and two days later received a text from a different guy that my car is ready. When I called for transportation to...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Cars.com Review
- August 17, 2024
I came to purchase my vehicle on from another city and they had everything ready for me upon arrival. this was my first time purchasing a car on my own, and everyone was very helpful and accommodating- both the sales associate who helped me and the advisor. My only discrepancy is that they didn’t...
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- August 17, 2024
Service center associate Yasmany lacks customer service. I started with Yasmany and a different guy sent a text to pick up my car. I called to get transportation to pick up my car and was told that the service advisor and the service manager is busy.The receptionist said there was no one to provide...
Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 16, 2024
I had a deeply frustrating experience with Mercedes-Benz Pembroke Pines. I took my car in for engine repairs, and it’s been in the shop for TWO weeks. Despite numerous attempts to get updates through calls and texts to the assistant service manager, I received no information. Their lack of...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- August 16, 2024
I was initially scheduled to go to Coral Gables MB however I stopped by MB of Pembroke Pines and instantly changed by mind. Joseph acknowledged me upon entry. He was professional and patient. He answered all my questions, going above and beyond to find me the vehicle I wanted. After I made my...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- August 16, 2024
I had a deeply frustrating experience with Mercedes-Benz Pembroke Pines. I took my car in for engine repairs, and it's been in the shop for two weeks. Despite numerous attempts to get updates through calls and texts to the assistant service manager, I received no information. Their lack of...
Yelp Review
- August 16, 2024
I had a HORRIBLE experience with Mercedes-Benz Pembroke Pines. I took my car in for engine repairs, and it's been in the shop for two weeks. Despite numerous attempts to get updates through calls and texts to the assistant service manager, I received no information. Their lack of communication and...
Google Review
- August 15, 2024
People this dealer is the worst customer service as for “car services” they never have an appointment with a loaner and or when you make the appointment somehow my magic it’s never in the system they only care for leasing or selling you the cars the rest you better have money to pay someone offBad...
Response from the owner Replied: Cindy, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 15, 2024
Simply put, I've been a loyal customer since 2009! Over the years, I have had the most amazing experience in the car buying process. Syed, Tom and Kaleb are the best!! HANDS DOWN MBZ, " THE BEST OR NOTHING AT ALL"
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- August 14, 2024
Serafina was my representative and she was very helpful. She didn’t rush me, she let me take my time figuring out which SUV would be great for me. I highly recommend her when you want to buy or lease at Mercedes-Benz of Pembroke Pines.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 14, 2024
Response from the owner Replied: Hi Ruben, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 14, 2024
Service is horrible. Communication is horrible.Took 10 days for them to change my tires.No loaners. On top of that they scratched my wheels. Advisor said will call me Monday to repair them. Guess what. No calls. Not sure if it’s a Mercedes dealership or a Walmart. Stay away
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 14, 2024
The attention is terribleLa atención es pésima
Response from the owner Replied: Hola Roberto, gracias por comunicarte y compartir estos comentarios con nosotros. Para que podamos ayudarlo más con estas inquietudes, proporcione su número de teléfono, nombre completo y una copia de esta revisión a Customer.Relations@AutoNation.com.
Google Review
- August 10, 2024
If you work a 9-5 and can only come on weekends you won’t get anything done here. They had me wait over 2 hours just to tell me they can’t do anything right now. All I had was a flat tire, I paid for the tire warranty and they said they couldn’t get it fixed until midday Monday.
Response from the owner Replied: Hi Robert, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- August 09, 2024
This place is the worst, Autonation owning the place has been the worst thing ever. They abuse their co-workers. And MB should take their name away from this place sooner or later
Response from the owner Replied: Jean, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 09, 2024
My husband and I had a great experience when buying our GLE 53 coupe. Our sales representative William Gonzalez explained to us thoroughly and our process was smoothly done. I highly recommend these dealer when buying a Mercedes Benz.
Response from the owner Replied: Hi Cary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- August 07, 2024
Place is HORRIBLE! No one greated me when dropping off my car, no one was there at the service center to help us drop the car off! Service center does not communicate with the other workers! Manager that runs the outdoor drop off came out asking where his Vallet workers were! They were no where to...
Google Review
- August 07, 2024
Unapproved bill:This dealership is retaining my vehicle until a pay a $1,000 fee for 3 hours of diagnose. When I called them to see who approved this, they said my insurance. But then they said the insurance refused to cover the diagnose. I think they messed up and did the diagnose without anyone...
Response from the owner Replied: Hi Brian, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 05, 2024
Response from the owner Replied: Hi Silvia, thank you for the high star rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 05, 2024
Great customer service, always on time, good job, the best Service Center in Florida.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- August 04, 2024
Recently took GLS 550 via tow for failure of air suspension., the repair was covered under warranty but took two weeks to be repaired. I had to rent vehicle for that time ., the car rental wasn’t covered under warranty ., due to length of time to repair I believed appropriate that Pembroke Pines MB...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 03, 2024
Fixed my low battery keys from 2017 GLC 300 - no cost.
Response from the owner Replied: Hello Brett, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- August 03, 2024
Similar awful experience as other customers. If I could give Mercedes Benz of Pembroke Pines less that a one star I would. Lack of communication on the service advisor . You have to book three months in advance to get a loaner. My car has been in the shop the last 7 days and I have yet to get a call...
Response from the owner Replied: Hi Robbie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- August 02, 2024
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- August 02, 2024
Recently I purchase a Brand new C-300. MOISES helped me and guide me towards the best deal. I trade-in my Kia for it. Its black exterior and red interior. Moises helped me to get the best car for my budget and with the finance guy CODY we got the best monthly payment that fit my price range and we...
Response from the owner Replied: Hello Nicolas, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 30, 2024
Great experience, Moises, Kaleb, all sales managers take care of us in a very professional way. Very polite and with a lot of empathy. One of our best experienced buying a car in recent years. Greatly appreciated, great team.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Raymond! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 30, 2024
I felt welcomed, was greeted by everyone. I was not judged by looks nor appearance.
Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 26, 2024
the best is the Joshua the salesman who sold me the car, without any pressure and a lot of patience
Dealer Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 26, 2024
Excellent service and the best vehicles 👌🏼Excelente atención y los mejores vehículos 👌🏼
Response from the owner Replied: Hola Daniela, nuestro personal está dedicado a brindarles a todos nuestros huéspedes un servicio al cliente excepcional y un trabajo de calidad en el que pueden confiar. Si alguna vez necesitan ayuda, solo llámenos. ¡Feliz viaje!
Google Review
- July 26, 2024
Cars and Sales are as expected from MB but Service is sub par to unacceptable. Scheduling an appointment over the phone is not beeing verified through any means. Don’t let you talk into a uber driver home to wait on the car to be serviced. They just let it sit until it fits in their schedule and...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- July 25, 2024
I liked how they treated me and how they helped me make my best choice. (Ricardo Vargas )
Dealer Replied: Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 24, 2024
If you have a few minutes, we would be grateful for feedback on your visit. PLUS – by leaving us an honest review, you will be automatically entered for a chance to win up to $100 of Visa Gift Cards*. Please click one or all of the buttons below and share a few sentences about your experience.
Google Review
- July 23, 2024
Great team very professional I was so pleased with the service deal I received thank you !!!
Response from the owner Replied: Hi Silvia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 22, 2024
If I could give Mercedes Benz of Pembroke Pines less that a one star I would. Lack of communication on the service advisor . You have to book three months in advance to get a loaner. My car has been in the shop the last four days and I have yet to get a call stating when I'm getting my car and how...
Response from the owner Replied: Hi Michelle, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 19, 2024
Excellent customer service! The process to buy my vehicle was really fast and easy.
Response from the owner Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 19, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- July 19, 2024
I had the worst experience in this dealership. First, I wanted to buy off my lease and they did paperwork as if I turned in my car and resold my own car back to me at a higher value. On top of that, they said the extended warranty was mandatory to add because it was a “certified vehicle” but every...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 19, 2024
Very bad experience with the service and the quality of the tires, the value of the car is high for the damages that have been caused to me in 2 months, 3 tires have burst and the last time was on June 28, 2024 in the exprees way, call the Mercedes and they couldn't help me, I had to get a different...
Response from the owner Replied: Hola Víctor, lamentamos tu experiencia con nosotros aquí, pero nos alegra que nos hayas informado sobre esto. Sin embargo, si está dispuesto, a nuestro Gerente General le encantaría hablar con usted y rectificar estos problemas. Puede comunicarse con el gerente general al (954) 644-5035; esperamos tener noticias suyas pronto.
Google Review
- July 17, 2024
Good experience
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- July 12, 2024
Terrible service, my car has been there for 8 days and they haven't seen it, they don't answer calls, they never have cars available, in short, they are a disasterPésimo el servicio mi carro lleva 8 días y no lo han visto , no contestan las llamadas , nunca tienen carros disponibles en fin son un...
Response from the owner Replied: Hola Belkis, gracias por tomarte el tiempo de dejarnos tus comentarios. Hemos compartido su experiencia con nuestro equipo directivo para su revisión y seguimiento.
Google Review
- July 11, 2024
I was very pleased with my purchase, Marian Fernández was my broker and gave me the best experience and the best service, always willing to help and give answers to all my questions. Wonderful, I will make my second purchase with them without hesitation. Thanks
Response from the owner Replied: Karla, we're glad you had such a wonderful experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 08, 2024
This has to be the worst Mercedes dealership in Florida, have to call multiple times over days to reach service department, charging 2,100 for a sprinter van oil change, then when i wanted to just buy the parts and oil from them i spent 2 more days trying to get to the parts department and still no...
Response from the owner Replied: Daniel, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Yelp Review
- July 08, 2024
I wasn't greeted by anyone for 30 minutes because I looked to "young" then I got approached asked about a c43 I ended up buying the car couldn't get it same day due to it not being ready. Supposedly tires were bad and supposedly they had to give it a detailing and change the oil who knows then I buy...
Google Review
- July 08, 2024
My experience here was phenomenal. We worked with Ricardo and he was absolutely 10/10. So excited about my new Benz !! :)
Response from the owner Replied: Hello Sasha, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 08, 2024
Bunch of crooks! Be aware. They had a preowned Rolls Royce for sale. I offered to by , they made me do credit application and tinned tru 10 different companies. Saying you are not qualified. Where at the same time I got approved from 2 different banks 2 different dealerships to buy a car worth 3...
Response from the owner Replied: Hello Frank, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 05, 2024
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- July 05, 2024
Excellent service. Very nice staff. What can I say is Mercedes Benz.
Response from the owner Replied: Hi Sandro, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 03, 2024
I had the pleasure of working with Hairo Borges at Mercedes-Benz Pembroke, and my experience was nothing short of exceptional. From the moment I walked into the showroom, he greeted me with a warm smile and genuine enthusiasm.He had an impressive knowledge of the vehicles, patiently guiding me...
Response from the owner Replied: Hi Kateryn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 01, 2024
If I can give this place a ZERO, I would because that is all they deserve. I have never in my life experienced such bad customer service from a MB service location before. Do NOT bring your car to this location unless you want to experience such horrible experience. My advisor REY is very...
Response from the owner Replied: Hi Nadeen, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- June 30, 2024
No sale mans to let us test drive then we go back that same week and got transfers to 3 sales man. Not buying there.
Response from the owner Replied: Hi Jason, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 29, 2024
LADIES BEWARE OF THE SERVICE CENTER! If you go alone and without a man, you will be taken advantage of. The service "advisor" tried to sell me a service I very clearly did not need, and when I brought it up (he had my service history directly in front of him and myself), he had no choice but to...
Response from the owner Replied: Hello Lauren, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com.
Cars.com Review
- June 29, 2024
LADIES BEWARE OF THEIR SERVICE CENTER! If you go alone and without a man, you will be taken advantage of. The service "advisor" tried to sell me a service I very clearly did not need, and when I brought it up (he had my service history directly in front of him and myself), he had no choice but to...
Dealer Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Yelp Review
- June 29, 2024
LADIES BEWARE OF THEIR SERVICE CENTER! If you go alone and without a man, you will be taken advantage of. The service "advisor" tried to sell me a service I very clearly did not need, and when I brought it up (he had my service history directly in front of him and myself), he had no choice but to...
Google Review
- June 27, 2024
Worst customer service ever!
Response from the owner Replied: Hi Mina, thank you for bringing this matter to our attention. If you'd be willing to provide more feedback, please reach out to us at (954) 644-5035 so we can assist you further.
Google Review
- June 27, 2024
Response from the owner Replied: Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 27, 2024
Very disappointed in the service department. Dropped my car off almost 3 weeks ago brand new car stopped in the storm and they haven't even looked at to tell me what is wrong. This is a joke.
Response from the owner Replied: Hello William, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 27, 2024
Mercedes 4 cylinder engines are made by Nissan! $335.00 for an oil change and on top of that,they try to rob you blind. Factor that in before you buy a Mercedes! Be careful of pirates in the service bay!The service manager has instructed that all service reps steal from customers by adding things to...
Response from the owner Replied: Hi Chris, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- June 26, 2024
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- June 25, 2024
This is my 9th Mercedes Benz Automobile. I have always been treated very nicely. However, they all PALE in comparison with my experience at Mercedes Benz Pembroke Pines. My Salesman, Mr. Mark Isaia, was not only completely professional, but equally as personable and caring about my purchase. As I've...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Thank you for your kind words and this wonderful review! Drive safe, and we'll see you on the road.
Google Review
- June 25, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- June 24, 2024
Recommend Sera she will go beyond to help you. Highly recommend her and her expertise
Response from the owner Replied: We appreciate you taking the time to leave us a response, Omar! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 24, 2024
I got an appointment TWO MONTHS earlier for a guaranteed loaner and after waiting 2 months the loaner was not available. I was forced to rent a non-mercedes car. My car has been in the service for two weeks now and not even the diagnosis is done yet despite the car having three known obvious...
Response from the owner Replied: Hi Mehmet, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- June 23, 2024
Work done in a timely fashion and right. High recommended. Will continue to rake my car ther6.
Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- June 21, 2024
Excellent service and William Gonzalez, Ricardo Salas, Robert Baldor, Miguel Caro and The General Manager Bert are the best. I recommend this dealership for all your Mercedes Needs
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 21, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- June 21, 2024
Excellent service, personable and timely help
Response from the owner Replied: Hello Frederick, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 20, 2024
Worst experience. I scheduled an appointment to get the car checked because the motor engine check light was on. At the appointment, I was told that the car was going to be checked but it could take up to two days. They refused to give me a temporary car. After three days with no updates despite my...
Response from the owner Replied: Hi Santiago, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Cars.com Review
- June 20, 2024
The salesman was nice. A senior salesperson filled in knowledge that the new salesman lacked.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 18, 2024
Excellent customer service
Response from the owner Replied: Hi Dane, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- June 18, 2024
My parents went a couple of months ago when they were looking to purchase or even lease a vehicle. They were greeted by woman who proceeded to ask what they were looking for. They were looking at some SUV's. She stated she had a similar vehicle. They mentioned that I had recently leased a vehicle...
Google Review
- June 15, 2024
Great and friendly dealer. Catered to my needs. They did whatever it took to make the deal happen.
Response from the owner Replied: Hi Salvatore, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 14, 2024
The most unpleasant experience ever. My 11 am appointment was delayed until 11:45 am, the person supposed to check me in was nowhere to be found, so someone else had to assist me. After my car was finished, I was told to wait for a car wash, which took several hours. Eventually, I found out that the...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Cars.com Review
- June 14, 2024
Jairo was very helpful showed me all the cars in my budget. Given me good deal. I will recommend him to anyone needs Mercedes. Thanks you
Dealer Replied: Hello Sheezan, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 12, 2024
It was a pleasure talking to Jairo again, he help a us when we needed
Dealer Replied: Hi, we are so pleased you enjoyed your visit to Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 11, 2024
Will 100% recommend frank best sales associate at Mercedes
Response from the owner Replied: Hi Karina, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 10, 2024
Response from the owner Replied: Hi, we appreciate you taking the time to respond. We take our reviews very seriously and we regret that you had a negative customer experience with us. We would like to learn more about your customer experience to give us a chance to turn it around. If you're willing, please contact us at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 08, 2024
During the service, they damaged my car. It has been over 3 mts that my car is not functional. I took the car in for service and during the service, the technician caused the electric panel/computer to break. Per the service advisor, the computer is on back order from Germany. The advisor does...
Response from the owner Replied: Hi Alicia, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- June 06, 2024
After navigating through a complicated buyback situation, my experience with Mercedes AutoNation Pembroke Pines stood out for its excellence. Chris, the After Sales Director, showed both competence and compassion. He was extremely helpful in resolving an issue. Regarding Sera Bruno, she provided a...
Dealer Replied: Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- June 04, 2024
I had regular service today, 6/4 at 11 am.First I had to attend loud verbal argument about who will receive my car, because Stephen D was not aware of confirmed appointment, to get delayed and wait for 40 minutes for another technician. First of all, $1600 plus taxes is complete rip of for regular...
Cars.com Review
- June 03, 2024
En general el vendedor hiso muy buen trabajo , explico todo en detalle y fue muy atento por eso me lleve el carro
Dealer Replied: Hola, ¡nos alegra saber que haya tenido una experiencia tan positiva con nuestro equipo! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!
Cars.com Review
- June 01, 2024
Salesman was nice and polite but not proactive. Every step required several telephone calls to get updates
Dealer Replied: Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- May 31, 2024
Don't look at the total reviews. Check recent reviews.4 members of my family have bought and leased Mercedes-Benz cars from this dealer for many years. We have all moved on to different brands because of this dealership. From sales to service, this dealership is at rock bottom.
Response from the owner Replied: Hi Ray, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 31, 2024
I wanted to express my gratitude for such a wonderful experience. I am now a proud planet Earth saver with a brand new electric vehicle.I love Mercedes-Benz, this is my seventh one.Mr. Godoy answered all of my questions and concerns, going above and beyond to provide all necessary information. The...
Response from the owner Replied: Hi Claudia, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 28, 2024
My experience at the service department has been extremely disappointing. There is no communication from the service department advisors to the management. No one returns calls and after 2 weeks I had to just pick my car up because they could not fix my cars issue. I had to repeatedly call, email...
Response from the owner Replied: Hello Shari, thank you; we appreciate your feedback! Thank you for leaving feedback. Please reach out to us at (954) 644-5035 so we may identify ways to improve your experience.
Cars.com Review
- May 28, 2024
My experience at the dealership was amazing from start to finish. Everyone was welcoming and polite associate Gerardo went above and beyond to make us feel welcome and appreciate it. I felt like I was his favorite customer.
Dealer Replied: Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- May 27, 2024
My experience with the staff of the Mercedes-Benz of Pembroke Pines dealership was a pleasant one. I was treated respectfully and Mr. Joseph Antoine was very attentive, helpful and knowledgeable. I am happy with my new car. Thanks !!
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- May 26, 2024
Pre Sale Department is a bunch of juvenile stooges who don't even know their inventory. On Friday they released a car for sale at $38k and change. We requested a picture of the car via email. Nothing Recvd. We get a call from a Los Angeles phone number asking how we may help when the email made it...
Google Review
- May 25, 2024
Worst of the worst, especially Ericka, 0 attention, 0 interest, ask about the bathroom and the receptionist pointed her finger as if she were a child, a total lack of respectThey are extremely rude and prejudiced people.Peor de lo peor , especialmente Ericka , 0 atención, 0 interés pregunte por el...
Response from the owner Replied: Hola Divina, lamentamos tu experiencia con nosotros aquí, pero nos alegra que nos hayas informado sobre esto. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- May 24, 2024
Julián Arenas, thank you for your service, the process was very fast, you are the best 🙏Julián Arenas gracias por tu servicio, el proceso fue muy rápido , eres el mejor 🙏
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Yoandy! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 24, 2024
It’s always a pleasure working with Miguel Carou and Hairo Borges, they are truly Mercedes Benz brand ambassadors, their knowledge and professionalism makes the process simple and easy.
Response from the owner Replied: Hi Jorge, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 23, 2024
Response from the owner Replied: Marcia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 22, 2024
Frank was really helpful and knowledgeable. He was able to help me get the bear I wanted in less than 2 hours.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Google Review
- May 19, 2024
We went to MERCEDEZ OF POMPANO and our saleman MARK was a wonderful person however the MANAGER of MERCEDEZ BENZ OF POMPANO should be fired he was rude and careless if you were a repeat customer like us. WE CAME TO MERCEDEZ OF PEMBROKE PINE and purchased our MERCEDEZ, a big different our sales man...
Response from the owner Replied: Hi Mike, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- May 17, 2024
I love my Mercedes Benz but the services in this facility it’s the worst poor communication w the service advisor i was calling and text and no one answered
Google Review
- May 16, 2024
The best in everythingLo máximo en todo
Response from the owner Replied: Hola Luis, estamos muy contentos de haberte brindado una experiencia tan positiva! Si alguna vez necesita ayuda, llámenos. Feliz automovilismo!
Google Review
- May 15, 2024
Bought a brand new Mercedes Benz and has two defects.Everybody is very nice until you purchase.Now, nobody replies or answers calls.Mr. Martinez does not reply to the automatic email or return calls.
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 13, 2024
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines. The team and I love to see such great feedback! All the best to you!
Google Review
- May 08, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Pembroke Pines!
Google Review
- May 04, 2024
Beware. I brought my SUV for service a month ago. Mind you, it took over a month just to get the appointment. My brand new GLS 63 AMG shuts off while driving. Dead stop! Obviously a safety issue. it is now been at the dealership for one month. The first week, I let them do the Diagnostics. After...
Response from the owner Replied: Hi Leah, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care.
Google Review
- May 03, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- May 02, 2024
Simply the best all around
Response from the owner Replied: Hi Carlos, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2024
Thank you to Melvin Haynes for his exceptional service and professionalism.
Response from the owner Replied: Hi Rodrigo, we're happy you found our staff to be supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 02, 2024
My experience with service has been very helpful and satisfactory. Melvin Haynes was my service manager and He was super professional, respectful and efficient. If you go to get service for your car make sure is with him. He makes everything easy and confortable. Thank you Melvin!!!
Response from the owner Replied: Hello Bibi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 01, 2024
When you arrive, everyone loves this place, but when they see that they don't achieve their goal, they don't even look at you. FUY the purchase of a vehicle and what I got was adjusted with the treatment they gave me. I will try another MERCEDEZ and compare the treatment and I will tell you. with...
Response from the owner Replied: Hola Janser, gracias por tomarte el tiempo de dejarnos tus comentarios. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- April 30, 2024
Avoid this place at all cost horrible customer service, Pedro was extremely rude. They wanted me to leave my car with no form of resolution for transportation.
Response from the owner Replied: Hi Marie, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 30, 2024
Fantastic service and hospitality from the staff at Pembroke Pines Mercedes Benz. Carlos Medrano Ruiz has been my service advisor for years and has always taken care of my cars. Derrick the mechanic used an APP to explain my cars issues to me via video. I’d recommend taking your cars to have service...
Response from the owner Replied: Hello Ingrid, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 29, 2024
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- April 28, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- April 27, 2024
Horrible service!I had a coolant holes break and they took A MONTH to fix it !!!And then when I get my car…. They hadn’t even washed it!!!Super disappointing
Response from the owner Replied: Hi Emily, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 26, 2024
Always get good service
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 24, 2024
Response from the owner Replied: Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at (954) 644-5035 at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
Google Review
- April 22, 2024
Excellent Customer Service and very Moises was very knowledgeable about all the models. Great experience!!
Response from the owner Replied: Hi Natalia, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 22, 2024
Moises Cisneros, for me, is the best salesman that Pembroke Pine Mercedes dealer has, for a year I have disabled my car with him, he is very professional, an incredible personality, he treats you like family, I have no words to describe him, I am sure he will. I recommend it to anyone, I will...
Response from the owner Replied: Hola Belkis, ¡significa mucho para nosotros que hayas elegido nuestro concesionario! Siempre nos esforzamos por brindar un servicio al cliente excelente y personalizado. ¡Gracias de nuevo por la reseña!
Google Review
- April 17, 2024
BUYER BEWARE Worst experience of our lives. Only had the car for 2 years and it's been in the shop 1 1/2 years. Dealership said the warranty we bought wasn't paying because THEY had issues with the warranty company. THEIR WARRANTY we bought with the car. Being forced to hire a lemon law attorney....
Google Review
- April 17, 2024
My salesman Ray was the best. He Took care of very detail. From a to z he made sure personally everything was done correctly. If going to Benz of Ft. Lauderdale, make sure you ask for Ray.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 17, 2024
Moises will be with you every step of the way! He’s a great guy and genuinely cares about his clients!
Response from the owner Replied: Hi Natalie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 16, 2024
Very good service, thanks to Pedro for your good treatment and to the entire Mercedes Benz Pembroke pines team.Muy buen servicio gracias a Pedro por tu buen trato y a todo el equipo de Mercedes Benz Pembroke pines
Response from the owner Replied: Hola Antonio, nos alegra saber que tuviste una experiencia tan positiva con nosotros. ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!
Google Review
- April 16, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- April 12, 2024
If I could give 10 starts, I would. The service is 10/10. I had the pleasure of working with Larry Leon in my sales transaction. I highly recommend Larry if you’re looking for your next vehicle. Funny story, I had bought a Mercedes 6 months ago… amazing service but it flooded because of the rain...
Response from the owner Replied: Hi Angelica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- April 11, 2024
Buen servicio al cliente siempre me atienden rápido muy bueno trato excelente muy profesional siempre voy hacer el servicio en ese dealer
Dealer Replied: Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. Si alguna vez necesita ayuda, llámenos. ¡Feliz automovilismo!
Yelp Review
- April 11, 2024
If I could give this place 0 stars I would. Picked up my car after the 20k service requirement (and $1,800 later..) drove a few feet from the dealership and tried the wipers+fluid (mind you they add wiper fluid on the invoice) and no wiper fluid!! Had to turn right back for them to add it (even...
Google Review
- April 10, 2024
I tried to buy a car through this dealership, spending two full days arranging all of the logistics, and at the last minute, they told me the car was already sold. Extremely poor run, and the manager wouldn't even return my call to acknowledge what happened. Complete waste of time. I do not recommend.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 09, 2024
Purchased a new EQS580 and the air conditioning has not worked since the day I took delivery. The salesman told me “electric cars sometimes take a while to cool down” but the car has been in the shop more than I’ve had it on the road. The compressor has already been replaced once. I live almost an...
Response from the owner Replied: Hi Avri, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 08, 2024
Pembroke Pine Mercedes Ben service department is excellent. My service person Peter Armstrong gave me a sense of confident and making sure your service is done correctly by informing you step by step of the process.The manager of the Service Department Orlando Dominguez provides excellent service to...
Response from the owner Replied: We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
Google Review
- April 08, 2024
Joseph Antoine is the epitome of what you should expect from a Mercedes Benz consultant. I specifically used the word consultant because I never felt like he was trying to sell me anything! Joseph is polished, professional and very polite. He rolled out the red carpet for me not only during the...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 08, 2024
Excellent service and willingness to help the customer, offering the best options- Erika Vasquez and the manager Miguel, excellent-
Dealer Replied: Hi Pedro, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 05, 2024
No comments, tried to transact without going to the dealership, after inspecting the car and agreeing on a price at a later pick-up date the price was increased and we are still waiting an explanation of charges.
Dealer Replied: Hi, we would like to get some more details about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (954) 644-5035 so we can make your experience a positive one.
Google Review
- April 04, 2024
Response from the owner Replied: Hi Vanesa, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 04, 2024
KUDOS and THANK YOU Mr. Pierre LeBlanc for an Amazing vehicle buying experience! I greatly appreciate Mercedes Benz Sales Associate Pierre LeBlanc’s professionalism, kindness, can do positive attitude and most importantly his willingness to go the extra mile to help me locate my beautiful new 2024...
Response from the owner Replied: Hi Sherecia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 04, 2024
My Tech Rep. Stephen Hall was so helpful and knowledgeable.He made it worthwhile to get my car service at Benz of PP.Great service and customer relations. 👏
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 04, 2024
$335.00 for an oil change and on top of that,they try to rob you blind. Factor that in before you buy a mercedes! Be careful of pirates in the service bay!The service manager has instructed that all service reps steal from customers by adding things to the bill you do not need. Please look at the...
Google Review
- April 04, 2024
Best of the Best
Response from the owner Replied: Hi Roberto, we are so happy to read such a great review about Mercedes-Benz of Pembroke Pines! We look forward to your next visit! Take care!
Google Review
- April 04, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Cars.com Review
- April 04, 2024
THANK YOU, Mr. Pierre Leblanc for your OUTSTANDING CUSTOMER SERVICE and EXCEPTIONAL SALES SUPPORT!!! I greatly appreciate Mr. Pierre LeBlanc’s professionalism, kindness, can do positive attitude and most importantly his willingness to go the extra mile to help me locate my beautiful new 2024 GLE 450...
Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 03, 2024
Peter, our service manager is very honest and trustworthy. He runs a great department. They go out of their way to make sure you are comfortable and have a great experience!
Dealer Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- March 29, 2024
My visit to Mercedes-Benz of Pembroke Pines was quick and pleasant. I was able to schedule an appointment for routine maintenance through the application. When I arrived, the staff immediately took my vehicle to start its maintenance and made sure I was comfortable while waiting. They also offered...
Response from the owner Replied: Hi Jonteria, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 29, 2024
Mercedes Benz of Pembroke Pines is my favorite dealer (Sales and Services). Pedro Rodriguez is the best Service Advisor, very professional and knowledgeable. I trust them because they recommend what I need.
Response from the owner Replied: Hi Alina, we are so happy to read such a great review about Mercedes-Benz of Pembroke Pines! Feel free to stop by if you ever need any more help.
Google Review
- March 25, 2024
informative, caring and respectful service.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 24, 2024
I had a terrible experience with the service at this dealership. I purchased a GLS 450, only to discover it was infested with ants all over the dashboard and seats. Within 2 months, the material on the steering wheel started peeling off, the moldings inside broke, and the ceiling tarp fell off...
Response from the owner Replied: Hi Gaby, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 23, 2024
2 words, THE WORST!
Response from the owner Replied: Hi, thank you for taking the time to leave us your honest feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- March 23, 2024
Just what I expected. My salesperson was very knowledgeable and professional.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
Google Review
- March 22, 2024
I have Rey as an advisor, he is the best always ready to help, I feel welcome to Mercedes of Pembroke Pines
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 22, 2024
Peter was great to work with
Response from the owner Replied: Hi Mickey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 22, 2024
Excellent customer service. They answer all of your questions and gave me the best deal.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2024
Pedro and everybody were very professional, honest and knowledgeable
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Albert! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2024
Stephen Douglas was great!
Response from the owner Replied: Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 20, 2024
I brought my sunroof in to get fixed by Service Advisor, Romeo. A. He is always pleasant, professional and very understanding, that it why I requested him. Furthermore, my car was fixed a lot sooner than I expected, including two recalls. I highly recommend him as a service advisor.
Response from the owner Replied: Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 19, 2024
Excellent service and attention. From the front desk to the service crew. Special thanks to Rene and Moises Cisneros in the sales department for helping us chose the perfect car for our family. They took great care of me and my family.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- March 18, 2024
Service sucks, I'll just won't take a new lease because of the service. Not good experience at all. Sales are wonderful
Cars.com Review
- March 18, 2024
Superior experience from sales to service and in between. This dealership cares about the whole customer, not just the vehicle!
Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- March 18, 2024
Sells person Sarah was fantastic! She really knows her craft and the business. It is so obvious that she takes pride in representing the Mercedes Benz brand. I have dealt with lots of sales representative and being a previous sales person I can really appreciate what Sarah is doing for the company...
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 16, 2024
My experience with this dealership was a pleasant one. I was treated respectfully and Sera was very attentive.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Google Review
- March 15, 2024
Very professional, straight to the point. Thank you.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 14, 2024
Excelente empe�o del se�or Gerardo en atender peticiones del cliente
Dealer Replied: Hi Yanett, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 13, 2024
Terrible aftersales support , service department is trash , do not buy a car there or take it to service you will regret ! !
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 13, 2024
Honestly we are really disappointed at this car brand and services. Bought my car a month ago. Brande new 2024 c300 and the check engine sensor just appears on the screen. I took it to the service dpt and they told me that i need to leave the car for 4 days to diagnose the issue and guess what?? ...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 13, 2024
I received great service my salesman Mr Leblanc was great
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 13, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Pembroke Pines. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- March 08, 2024
If I could give 0 star I would! 2 weeks with my car and they didn't give an answer as to why it was taking so long... I went for two things and they only did 1... I don't recommend this dealership at allSi pudiera dar 0 estrella se lo daría! 2 semanas con mi carro y no daban respuesta de porque se...
Response from the owner Replied: Hola Hecyamir, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. Siempre nos esforzamos por brindar un servicio al cliente excelente y personalizado. ¡Gracias de nuevo por la reseña!
Yelp Review
- March 08, 2024
The service department is horrible. So unresponsive I leave messages and texts and no one responds! They have my car for over a week and I have no idea what's going on! I have had 2 different service providers and they are both the same. I will never bring my car back here and I would never buy a...
Google Review
- March 07, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 07, 2024
Very well kept, clean and courteous staff.Very efficient and helpful as well.
Response from the owner Replied: Hi Imtyaz, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 07, 2024
Came in for service that took 4-5 days and did not receive a loaner vehicle for duration of time. Was very disssatisfied with that.
Response from the owner Replied: Hi Tamar, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (954) 644-5035 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- March 06, 2024
I recently had the pleasure of doing business with Mercedes or Pembroke Pines. I recently leased a 23’ GLB AMG 35. Ricardo Vargas was my point of contact throughout my entire leasing experience. I was treated with great professionalism and courtesy. Ricardo did an excellent job keeping me updated...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 01, 2024
Excellent customer service. The sales team made you feel welcome and was very knowledgeable. I will definitely recommend this dealership.
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 29, 2024
Disappointed with the bad service of Mercedes Benz Pembroke Pines. Took my daughter car on September 2023 to service, among various things, the car had some issues with the inside liner and it was going to be repair under warranty. The Service Representative Peter Armstrong told me that the linen...
Response from the owner Replied: Hi Ramon, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 29, 2024
I been to several Mercedes location to service my car and this location is by far the best overall! Kudos to Chris Tai !!!! Best customer service
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 29, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- February 29, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Cars.com Review
- February 28, 2024
We have bought o couple of cars at MB Pembroke. Their service is great and they are willing to help and answer questions
Dealer Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- February 24, 2024
Great service and friendly atmosphere! I recommend you to visit this dealership. Excellent service. Highly recommend.
Dealer Replied: Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!
Cars.com Review
- February 24, 2024
Service Rep Pedro has horrible customer and communication skills. I had to constantly call for updates on my vehicle with no return calls until the day he phoned to notify me my vehicle was ready for pick up. When I got in my vehicle the service and was surprised and disappointed to see both the...
Dealer Replied: Hi Maybell, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 644-5035 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- February 23, 2024
My experience at Mercedes Benz at Pembroke pine’s service center has absolutely been the best thanks to Carlos Medrano. Carlos always takes care of me, my car and make sure it is done correctly. Carlos is truly the best and highly recommended as your service advisor! Thank you Carlos.
Response from the owner Replied: Hi Lorie, thank you for your kind review; we are happy to pass along your comments to Carlos here at Mercedes-Benz of Pembroke Pines! Thanks again for the recommendation, and have an amazing day!
Yelp Review
- February 20, 2024
I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work....
Google Review
- February 19, 2024
The process was great, it just took a little longer that I expected to be there waiting on the check.
Response from the owner Replied: Hi Adrianna, thank you for taking the time to share your feedback with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 19, 2024
I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work....
Google Review
- February 19, 2024
Great service. I will definitely recommend it. Open until 8 pm, so it's really convenient
Response from the owner Replied: Hi Lisetica, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Feel free to stop by if you ever need any more help.
Cars.com Review
- February 19, 2024
I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work....
Dealer Replied: Hi, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 644-5035 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- February 16, 2024
Excellent service and friendly staff. The service department is easy to work with and I really like the ability to schedule appointments online at my convenience. Waiting time has room for improvement, especially if it's just for routine maintenance, but the overall experience is still satisfactory.
Response from the owner Replied: Hello Sara, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Google Review
- February 16, 2024
I scheduled service for my GLA250 which I bought last year. Although I was not expecting for everything to run smoothly as it did, I was really happy of the outcome. Assistant Service Manager, Peter Armstrong explained the service that was going to take place, told me price (no surprises) and...
Response from the owner Replied: Hi Blanca, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- February 15, 2024
I’ve been in a car accident and my car was a total loss. The people at Mercedes-Benz Pembroke Pines could not have been more helpful, considering I was very stressed at the time and had no idea what I was doing. Couldn’t have done it without them would definitely get a car from them again 100%...
Response from the owner Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- February 15, 2024
My first time in a Mercedes dealership it was amazing thanks to Miguel and Roberto great job guys
Response from the owner Replied: Hello Gloria, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 15, 2024
Great service
Response from the owner Replied: Hi Charlie, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.
Google Review
- February 15, 2024
Interesting how much this place has changed. Took my vehicle back there recently for service, and the rep they set me up with told me that I had to pay a separate diagnostics fee for each thing they check. I never heard that before. This guy also quoted me $1700 to get a new key fob for my car. On...
Google Review
- February 15, 2024
Response from the owner Replied: Hi, we would like to get some more details about your experience with us. Please reach out to us at (954) 644-5035 so we may identify ways to improve your experience.
Google Review
- February 08, 2024
They made me feel as if I was right at home and I knew I made the right decision purchasing the car. I would send anyone be that knows me to them. Great service!0
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Deborah! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 08, 2024
Very bad customer care, always wanting to take money. The last time I came here to repair my car and buy a car from this company.
Response from the owner Replied: Hi Hien, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- February 07, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- February 07, 2024
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 07, 2024
It was my best experience at a dealership Mark was wonderful and so was the finance manager
Response from the owner Replied: Hello Suzanne, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 04, 2024
Made appointment with Ricardo Vargas to test drive used Porsche. Took 2.5 hrs round trip driving out of family's time to come and after arriving they tell us control arm is broken so can't drive it for real. Also lied about it not having been in accident until I brought up that the Carfax proves...
Response from the owner Replied: Hi Ryan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- February 03, 2024
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Cars.com Review
- February 03, 2024
service consultant was very helpful to me. Very courteous, too.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 03, 2024
From beginning to end I had the best experience between questions, being listened to and everything done in a timely manner. Sera the Rep was incredible with her customer service and Kaleb the Finance Manager was wonderful in assisting as well, addressing all concerns. I switched from being an Audi...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- February 02, 2024
The service consultant Melvin Haynes was absolutely wonderful. He was not very professional, friendly and did his best to accommodate and address all my concerns.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2024
Horrible experience with the sales team of Sera and Mark working at the dealership. No one is keeping their word and trying to bring you to their store for cars, which is not available or sold. I wasted three hours driving to come for a specific car with 10 times confirmations and texts, and only...
Response from the owner Replied: Hello Boris, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- February 01, 2024
Good morning, my name is Susana. For me it was a very nice experience, since it was a challenge for my salesman John Cook. At the end of October I had ordered a Paramera car from Porsche and in January the saleswoman told me, you have to come to the store to select the color of the interior of your...
Response from the owner Replied: Hi Susana, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- January 31, 2024
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- January 30, 2024
Great Service! Will come back again!
Response from the owner Replied: Hi, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Cars.com Review
- January 30, 2024
Knowledgeable, and eager to educate and assist in the buying process. It is not lost on me what a valuable lady I worked with. Erika Vasquez should be complemented for her work ethic and your dealership for hiring and teaching her.
Dealer Replied: Hi Norm, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 30, 2024
The team is amazing especially Carlos Montenegro.
Response from the owner Replied: Hello Fritzner, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 29, 2024
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 28, 2024
Be careful of pirates in the service bay!The service manager has instructed that all service reps steal from customers by adding things to the bill you do not need. Please look at the pictures to identify the fraud and check your service records to make sure they are not stealing from you! The...
Cars.com Review
- January 26, 2024
i came in to Mercedes benz of pembroke pines & Joseph Antoine was the best. He told me everything i will need beforehand instead of just running my credit & then being disappointed. Once i had everything he told me i will need. I was able to find the car i wanted. It was the exact car i wanted....
Dealer Replied: Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 23, 2024
Stephen Douglas went well and beyond service standards to exceed all measures. Stephen made sure I was taken care of with absolutely zero stress. This is honestly the best dealership I've ever been to in my entire life. Stephen and Pembroke Pines are the new gold standard. I can't say enough good...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 23, 2024
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pembroke Pines strives to provide a positive customer experience. Wishing you a great day!
Google Review
- January 20, 2024
Bought a new GLS-63 AMG. Great car, hard to find... however, as always with a dealership, a ridiculous rodeo over the added fees of 30K on top of the sticker price (all were removed as I was walking out the door to another dealership). Tons of calls from the sales rep after the purchase after I...
Google Review
- January 19, 2024
Response from the owner Replied: We love stars! Thanks so much!
Cars.com Review
- January 19, 2024
El veh�culo vino con defecto y la atenci�n en el taller de servicio fue muy desagradable
Dealer Replied: Hola Roberto, gracias por dejarnos estos comentarios detallados sobre tu experiencia con nuestro concesionario. Sin embargo, si está dispuesto, a nuestro Gerente General le encantaría hablar con usted y rectificar estos problemas. Puede comunicarse con el gerente general al (954) 644-5035; esperamos tener noticias suyas pronto.
Google Review
- January 17, 2024
My wife and I went to MB of Pembroke Pines to look at E450s. We were treated very friendly and kindly by the representative, John Cook. It was a pleasure to do business with this dealership.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 17, 2024
Very professional! Miguel Caru, Ricardo Salas, Ricardo Vargas excellent their treatment on my new car purchase!
Dealer Replied: Hi Judith, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- January 16, 2024
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Pembroke Pines is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- January 12, 2024
I purchased a 2016 E400 Mercedes which I had for one week and then the roof stopped working after finally getting through to the Use Car Director they came and collected the vehicle to get it repaired and it has now been two weeks and they have not told me anything and they still have the vehicle
Response from the owner Replied: Hi John, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Cars.com Review
- January 11, 2024
Mercedes its well know for the excellent service but this time they when above and beyond. I really appreciate all the attention and prompt response.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 11, 2024
Went in to look at a car and get air put in a few of my tires.I didnt know that it would take me 3 hours to get my car back. Service was awful. Peter never told me that he was gunna start fixing other things. He said it would take a few more minutes. Then he disappeared. None had any idea where the...
Response from the owner Replied: Hi Michael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- January 10, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- January 10, 2024
This place is consistent when it comes to poor service. They over charge for scheduled service. They underestimate the time it'll take to complete. They are rude when they communicate with you that the car isn't ready, when they told you it would be, like it's your fault. They'll tell you to bring...
Google Review
- January 09, 2024
My husband purchased his CLA 250 from Mercedes Pembroke Pines. I highly recommend the salesman Moises Abadi. He was efficient, patient and very professional. From the test drive through the final purchase, Moises made sure we understood the functions of the vehicle and were comfortable. I will...
Response from the owner Replied: Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 08, 2024
As always, outstanding service. Christian is superb. .
Response from the owner Replied: Hi Ramiro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 05, 2024
I had the most terrible experience at this dealership regarding an insurance claim.I left my vehicle there just day after Thanksgiving and it took me till Jan 5th 2024 to get it fixed, even though adjuster has approved claim on Dec 5th, 30 days before.On top of that, they charged me for the labor...
Response from the owner Replied: Hi Paulo, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 04, 2024
Response from the owner Replied: We appreciate you taking the time to leave us a response, Luis! Feel free to stop by if you ever need any more help.
Google Review
- January 03, 2024
I will easily recommend MB of Pembroke. My latest visitwas to their car service Dept. It was a great experience to meet and get attended by a thorough service advisor, Carlos Medrano, I hope to get back to him in the future for any new service requirement.
Response from the owner Replied: Hi Karina, thank you for your kind words and this wonderful review! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- January 03, 2024
Horrible experience - Bait and Switch pricing. I inquired about a vehicle and got the run around. They finally called me back and said the price had changed and was now $20K higher!
Cars.com Review
- January 03, 2024
Moises is an outstanding salesman and our experience with purchasing our new vehicle was exceptional and extremely professional!
Dealer Replied: Hi, we're glad you had such a wonderful experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 03, 2024
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- January 02, 2024
Highly recommend for sales. Ask for Erika. She was professional, efficient, trustworthy and made purchasing pleasurable. The dealership seems to know what they are doing as it was buzzing on a weekday evening. Thank you Erika for the fantastic car and to all at Mercedes Benz of Pembroke Pines for my...
Response from the owner Replied: Hi Courtney, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- January 02, 2024
Excellent services and very friendly staff.
Response from the owner Replied: Hi Cristiane, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 02, 2024
Mark Isaia was patient, knowledgeable, and very informative. He assisted me in choosing the right vehicle and I am extremely happy.
Response from the owner Replied: Hi Dana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Feel free to stop by if you ever need any more help.
Google Review
- January 02, 2024
Very inattentive rep. I called a million times for an update on my car and he wouldn’t pick up the phone or answer my emails.
Response from the owner Replied: Hi Gustavo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 02, 2024
This is not a specific dealership issue on the process of returning a leased car. They do not give you paperwork confirming the condition they received the vehicle in and they do not confirm the amount owed which does not include the final lease payment. The customer is really at the mercy of MB....
Response from the owner Replied: Hi Helen, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- December 28, 2023
MB Pembroke Pines has been our MB dealer for years. We always have a great experience there.
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Yelp Review
- December 23, 2023
Highly recommend for sales. Ask for Erika. She was professional, efficient, trustworthy and made purchasing pleasurable. The dealership seems to know what they are doing as it was buzzing on a weekday evening. Thank you Erika for the fantastic car and to all at Mercedes Benz of Pembroke Pines for my...
Google Review
- December 23, 2023
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- December 21, 2023
I bought a gle350 from them, the attention from Florian Godoy was impeccable, the credit department, the condition in which I received the vehicle, everything was perfect, based on my experience I can highly recommend them
Response from the owner Replied: Hi Jesus, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- December 21, 2023
The guy with the Rell bull in his hand, I walked into Mercedes of Pembroke Pines, and no one help me, but I have credit with a half of millions floorplan smh I guess color does matter. And I hate to do things like this to other businesses, but this is a bad look.
Google Review
- December 18, 2023
Bought a 2021 S580 for roughly $95K and was presented as a Certified used MB. What a joke! Drove it home and had to bring it back the next day due to a light on the dash. They had the car for TWO MONTHS! I had it one day! They had to pull the engine and trans out of the car to replace a wiring...
Response from the owner Replied: Hi Dan, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 15, 2023
Response from the owner Replied: Hello, thank you for taking time to rate us. We would love to hear from you regarding where we missed the mark, and what you feel we could do to improve. We do hope to hear from you. Please stop by or reach out to us at (954) 644-5035.
Google Review
- December 14, 2023
Be aware! Before my dealings with Auto Nation Pembroke Pines Mercedes the past 25 years I only owned Mercedes in my family. My past five years have been very unsatisfactory particularly in service. I get far better service from Sawgrass Ford on my work car than in our family Mercedes. Everything...
Response from the owner Replied: Hi Gary, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (954) 644-5035 to speak to our manager directly.
Google Review
- December 13, 2023
Perfect place! Nice employees!Отличное место! Хорошие сотрудники!
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 13, 2023
I took my car yesterday to check the sign says front sensor is missing and when I was going to take the car it was parked so close to the white Mercedece Benze in the front and black one in the back so I asked the guys to pull my car out as I did not want to take a risk . Pulling out the white...
Response from the owner Replied: Hi Shiva, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- December 12, 2023
I purchased my car at this Mercedes Dealership and have always had the best experience! Recently took my car in for service and drop off was an easy and swift process. I was treated with respect and received great service. They called me to pickup my car the same day and even offered transportation...
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 11, 2023
La atención y el servicio es excelente, en todo momento dispuestos a cubrir todas las dudas y saber que lo que estamos comprando es una muy buena opción
Dealer Replied: Hola Roberto, ¡agradecemos tu reseña positiva de tu reciente experiencia con nosotros! Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!
Google Review
- December 10, 2023
Buyer beware!!!! Misleading and false reporting (Carfax, salesman and leadership) | Disappointing Customer Experience & limited Brand Integrity.Now let me explain why I lead off with the above. <45 Days ago, I bought my 73yr mother a 2015 Mercedes GLK with 60,293 miles. Btw the time we got it home,...
Cars.com Review
- December 10, 2023
Bought a new GLB amg, service was great and the personal attention was the best I have received from a dealership!
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!