Google Review
- April 22, 2024
Excellent Customer Service and very Moises was very knowledgeable about all the models. Great experience!!
Google Review
- April 19, 2024
Always get good service
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 17, 2024
BUYER BEWARE Worst experience of our lives. Only had the car for 2 years and it's been in the shop 1 1/2 years. Dealership said the warranty we bought wasn't paying because THEY had issues with the warranty company. THEIR WARRANTY we bought with the car. Being forced to hire a lemon law attorney....
Google Review
- April 17, 2024
My salesman Ray was the best. He Took care of very detail. From a to z he made sure personally everything was done correctly. If going to Benz of Ft. Lauderdale, make sure you ask for Ray.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 17, 2024
Moises will be with you every step of the way! He’s a great guy and genuinely cares about his clients!
Response from the owner Replied: Hi Natalie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 16, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- April 12, 2024
If I could give 10 starts, I would. The service is 10/10. I had the pleasure of working with Larry Leon in my sales transaction. I highly recommend Larry if you’re looking for your next vehicle. Funny story, I had bought a Mercedes 6 months ago… amazing service but it flooded because of the rain...
Response from the owner Replied: Hi Angelica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- April 10, 2024
I tried to buy a car through this dealership, spending two full days arranging all of the logistics, and at the last minute, they told me the car was already sold. Extremely poor run, and the manager wouldn't even return my call to acknowledge what happened. Complete waste of time. I do not recommend.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 09, 2024
Purchased a new EQS580 and the air conditioning has not worked since the day I took delivery. The salesman told me “electric cars sometimes take a while to cool down” but the car has been in the shop more than I’ve had it on the road. The compressor has already been replaced once. I live almost an...
Response from the owner Replied: Hi Avri, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 08, 2024
Pembroke Pine Mercedes Ben service department is excellent. My service person Peter Armstrong gave me a sense of confident and making sure your service is done correctly by informing you step by step of the process.The manager of the Service Department Orlando Dominguez provides excellent service to...
Response from the owner Replied: We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
Google Review
- April 08, 2024
Joseph Antoine is the epitome of what you should expect from a Mercedes Benz consultant. I specifically used the word consultant because I never felt like he was trying to sell me anything! Joseph is polished, professional and very polite. He rolled out the red carpet for me not only during the...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 08, 2024
Excellent service and willingness to help the customer, offering the best options- Erika Vasquez and the manager Miguel, excellent-
Dealer Replied: Hi Pedro, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 05, 2024
No comments, tried to transact without going to the dealership, after inspecting the car and agreeing on a price at a later pick-up date the price was increased and we are still waiting an explanation of charges.
Dealer Replied: Hi, we would like to get some more details about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (954) 644-5035 so we can make your experience a positive one.
Google Review
- April 04, 2024
Response from the owner Replied: Hi Vanesa, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 04, 2024
KUDOS and THANK YOU Mr. Pierre LeBlanc for an Amazing vehicle buying experience! I greatly appreciate Mercedes Benz Sales Associate Pierre LeBlanc’s professionalism, kindness, can do positive attitude and most importantly his willingness to go the extra mile to help me locate my beautiful new 2024...
Response from the owner Replied: Hi Sherecia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 04, 2024
My Tech Rep. Stephen Hall was so helpful and knowledgeable.He made it worthwhile to get my car service at Benz of PP.Great service and customer relations. 👏
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 04, 2024
$335.00 for an oil change and on top of that,they try to rob you blind. Factor that in before you buy a mercedes! Be careful of pirates in the service bay!The service manager has instructed that all service reps steal from customers by adding things to the bill you do not need. Please look at the...
Google Review
- April 04, 2024
Best of the Best
Response from the owner Replied: Hi Roberto, we are so happy to read such a great review about Mercedes-Benz of Pembroke Pines! We look forward to your next visit! Take care!
Google Review
- April 04, 2024
My experience at the service department has been extremely disappointing. There is no communication from the service department advisors to the management. No one returns calls and after 2 weeks I had to just pick my car up because they could not fix my cars issue. I had to repeatedly call, email...
Response from the owner Replied: Hi Shari, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 04, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- April 04, 2024
Moises Cisneros, for me, is the best salesman that Pembroke Pine Mercedes dealer has, for a year I have disabled my car with him, he is very professional, an incredible personality, he treats you like family, I have no words to describe him, I am sure he will. I recommend it to anyone, I will...
Response from the owner Replied: Hola Belkis, ¡significa mucho para nosotros que hayas elegido nuestro concesionario! Siempre nos esforzamos por brindar un servicio al cliente excelente y personalizado. ¡Gracias de nuevo por la reseña!
Cars.com Review
- April 03, 2024
Peter, our service manager is very honest and trustworthy. He runs a great department. They go out of their way to make sure you are comfortable and have a great experience!
Dealer Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- March 29, 2024
My visit to Mercedes-Benz of Pembroke Pines was quick and pleasant. I was able to schedule an appointment for routine maintenance through the application. When I arrived, the staff immediately took my vehicle to start its maintenance and made sure I was comfortable while waiting. They also offered...
Response from the owner Replied: Hi Jonteria, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 29, 2024
Mercedes Benz of Pembroke Pines is my favorite dealer (Sales and Services). Pedro Rodriguez is the best Service Advisor, very professional and knowledgeable. I trust them because they recommend what I need.
Response from the owner Replied: Hi Alina, we are so happy to read such a great review about Mercedes-Benz of Pembroke Pines! Feel free to stop by if you ever need any more help.
Google Review
- March 27, 2024
Very good service, thanks to Pedro for your good treatment and to the entire Mercedes Benz Pembroke pines team.Muy buen servicio gracias a Pedro por tu buen trato y a todo el equipo de Mercedes Benz Pembroke pines
Response from the owner Replied: Hola Antonio, nos alegra saber que tuviste una experiencia tan positiva con nosotros. ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!
Google Review
- March 25, 2024
informative, caring and respectful service.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 24, 2024
I had a terrible experience with the service at this dealership. I purchased a GLS 450, only to discover it was infested with ants all over the dashboard and seats. Within 2 months, the material on the steering wheel started peeling off, the moldings inside broke, and the ceiling tarp fell off...
Response from the owner Replied: Hi Gaby, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 23, 2024
2 words, THE WORST!
Response from the owner Replied: Hi, thank you for taking the time to leave us your honest feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- March 23, 2024
Just what I expected. My salesperson was very knowledgeable and professional.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
Google Review
- March 22, 2024
I have Rey as an advisor, he is the best always ready to help, I feel welcome to Mercedes of Pembroke Pines
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 22, 2024
Peter was great to work with
Response from the owner Replied: Hi Mickey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2024
Pedro and everybody were very professional, honest and knowledgeable
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Albert! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2024
Stephen Douglas was great!
Response from the owner Replied: Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 20, 2024
I brought my sunroof in to get fixed by Service Advisor, Romeo. A. He is always pleasant, professional and very understanding, that it why I requested him. Furthermore, my car was fixed a lot sooner than I expected, including two recalls. I highly recommend him as a service advisor.
Response from the owner Replied: Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 19, 2024
Excellent service and attention. From the front desk to the service crew. Special thanks to Rene and Moises Cisneros in the sales department for helping us chose the perfect car for our family. They took great care of me and my family.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 18, 2024
Sells person Sarah was fantastic! She really knows her craft and the business. It is so obvious that she takes pride in representing the Mercedes Benz brand. I have dealt with lots of sales representative and being a previous sales person I can really appreciate what Sarah is doing for the company...
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 15, 2024
Very professional, straight to the point. Thank you.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- March 14, 2024
Excelente empe�o del se�or Gerardo en atender peticiones del cliente
Dealer Replied: Hi Yanett, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 13, 2024
Terrible aftersales support , service department is trash , do not buy a car there or take it to service you will regret ! !
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 13, 2024
Honestly we are really disappointed at this car brand and services. Bought my car a month ago. Brande new 2024 c300 and the check engine sensor just appears on the screen. I took it to the service dpt and they told me that i need to leave the car for 4 days to diagnose the issue and guess what?? ...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- March 13, 2024
I received great service my salesman Mr Leblanc was great
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 13, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Pembroke Pines. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- March 08, 2024
If I could give 0 star I would! 2 weeks with my car and they didn't give an answer as to why it was taking so long... I went for two things and they only did 1... I don't recommend this dealership at allSi pudiera dar 0 estrella se lo daría! 2 semanas con mi carro y no daban respuesta de porque se...
Response from the owner Replied: Hola Hecyamir, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. Siempre nos esforzamos por brindar un servicio al cliente excelente y personalizado. ¡Gracias de nuevo por la reseña!
Google Review
- March 07, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 07, 2024
Very well kept, clean and courteous staff.Very efficient and helpful as well.
Response from the owner Replied: Hi Imtyaz, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 07, 2024
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- March 07, 2024
Came in for service that took 4-5 days and did not receive a loaner vehicle for duration of time. Was very disssatisfied with that.
Response from the owner Replied: Hi Tamar, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (954) 644-5035 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- March 06, 2024
I recently had the pleasure of doing business with Mercedes or Pembroke Pines. I recently leased a 23’ GLB AMG 35. Ricardo Vargas was my point of contact throughout my entire leasing experience. I was treated with great professionalism and courtesy. Ricardo did an excellent job keeping me updated...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 29, 2024
Disappointed with the bad service of Mercedes Benz Pembroke Pines. Took my daughter car on September 2023 to service, among various things, the car had some issues with the inside liner and it was going to be repair under warranty. The Service Representative Peter Armstrong told me that the linen...
Response from the owner Replied: Hi Ramon, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- February 29, 2024
I been to several Mercedes location to service my car and this location is by far the best overall! Kudos to Chris Tai !!!! Best customer service
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 29, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- February 29, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Cars.com Review
- February 24, 2024
Service Rep Pedro has horrible customer and communication skills. I had to constantly call for updates on my vehicle with no return calls until the day he phoned to notify me my vehicle was ready for pick up. When I got in my vehicle the service and was surprised and disappointed to see both the...
Dealer Replied: Hi Maybell, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 644-5035 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- February 23, 2024
My experience at Mercedes Benz at Pembroke pine’s service center has absolutely been the best thanks to Carlos Medrano. Carlos always takes care of me, my car and make sure it is done correctly. Carlos is truly the best and highly recommended as your service advisor! Thank you Carlos.
Response from the owner Replied: Hi Lorie, thank you for your kind review; we are happy to pass along your comments to Carlos here at Mercedes-Benz of Pembroke Pines! Thanks again for the recommendation, and have an amazing day!
Google Review
- February 19, 2024
The process was great, it just took a little longer that I expected to be there waiting on the check.
Response from the owner Replied: Hi Adrianna, thank you for taking the time to share your feedback with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 19, 2024
I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work....
Google Review
- February 19, 2024
Great service. I will definitely recommend it. Open until 8 pm, so it's really convenient
Response from the owner Replied: Hi Lisetica, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Feel free to stop by if you ever need any more help.
Google Review
- February 16, 2024
Excellent service and friendly staff. The service department is easy to work with and I really like the ability to schedule appointments online at my convenience. Waiting time has room for improvement, especially if it's just for routine maintenance, but the overall experience is still satisfactory.
Response from the owner Replied: Hello Sara, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Google Review
- February 16, 2024
I scheduled service for my GLA250 which I bought last year. Although I was not expecting for everything to run smoothly as it did, I was really happy of the outcome. Assistant Service Manager, Peter Armstrong explained the service that was going to take place, told me price (no surprises) and...
Response from the owner Replied: Hi Blanca, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- February 15, 2024
I’ve been in a car accident and my car was a total loss. The people at Mercedes-Benz Pembroke Pines could not have been more helpful, considering I was very stressed at the time and had no idea what I was doing. Couldn’t have done it without them would definitely get a car from them again 100%...
Response from the owner Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- February 15, 2024
My first time in a Mercedes dealership it was amazing thanks to Miguel and Roberto great job guys
Response from the owner Replied: Hello Gloria, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 15, 2024
Great service
Response from the owner Replied: Hi Charlie, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.
Google Review
- February 15, 2024
Interesting how much this place has changed. Took my vehicle back there recently for service, and the rep they set me up with told me that I had to pay a separate diagnostics fee for each thing they check. I never heard that before. This guy also quoted me $1700 to get a new key fob for my car. On...
Google Review
- February 15, 2024
Response from the owner Replied: Hi, we would like to get some more details about your experience with us. Please reach out to us at (954) 644-5035 so we may identify ways to improve your experience.
Google Review
- February 08, 2024
They made me feel as if I was right at home and I knew I made the right decision purchasing the car. I would send anyone be that knows me to them. Great service!0
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Deborah! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 08, 2024
Very bad customer care, always wanting to take money. The last time I came here to repair my car and buy a car from this company.
Response from the owner Replied: Hi Hien, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- February 07, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- February 07, 2024
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 07, 2024
It was my best experience at a dealership Mark was wonderful and so was the finance manager
Response from the owner Replied: Hello Suzanne, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 04, 2024
Made appointment with Ricardo Vargas to test drive used Porsche. Took 2.5 hrs round trip driving out of family's time to come and after arriving they tell us control arm is broken so can't drive it for real. Also lied about it not having been in accident until I brought up that the Carfax proves...
Response from the owner Replied: Hi Ryan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- February 03, 2024
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Cars.com Review
- February 03, 2024
service consultant was very helpful to me. Very courteous, too.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 03, 2024
From beginning to end I had the best experience between questions, being listened to and everything done in a timely manner. Sera the Rep was incredible with her customer service and Kaleb the Finance Manager was wonderful in assisting as well, addressing all concerns. I switched from being an Audi...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- February 02, 2024
The service consultant Melvin Haynes was absolutely wonderful. He was not very professional, friendly and did his best to accommodate and address all my concerns.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2024
Horrible experience with the sales team of Sera and Mark working at the dealership. No one is keeping their word and trying to bring you to their store for cars, which is not available or sold. I wasted three hours driving to come for a specific car with 10 times confirmations and texts, and only...
Response from the owner Replied: Hello Boris, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- February 01, 2024
Good morning, my name is Susana. For me it was a very nice experience, since it was a challenge for my salesman John Cook. At the end of October I had ordered a Paramera car from Porsche and in January the saleswoman told me, you have to come to the store to select the color of the interior of your...
Response from the owner Replied: Hi Susana, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- January 31, 2024
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- January 30, 2024
Great Service! Will come back again!
Response from the owner Replied: Hi, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- January 30, 2024
The team is amazing especially Carlos Montenegro.
Response from the owner Replied: Hello Fritzner, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 29, 2024
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 28, 2024
Be careful of pirates in the service bay!The service manager has instructed that all service reps steal from customers by adding things to the bill you do not need. Please look at the pictures to identify the fraud and check your service records to make sure they are not stealing from you! The...
Google Review
- January 23, 2024
Stephen Douglas went well and beyond service standards to exceed all measures. Stephen made sure I was taken care of with absolutely zero stress. This is honestly the best dealership I've ever been to in my entire life. Stephen and Pembroke Pines are the new gold standard. I can't say enough good...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 23, 2024
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Pembroke Pines strives to provide a positive customer experience. Wishing you a great day!
Google Review
- January 20, 2024
Bought a new GLS-63 AMG. Great car, hard to find... however, as always with a dealership, a ridiculous rodeo over the added fees of 30K on top of the sticker price (all were removed as I was walking out the door to another dealership). Tons of calls from the sales rep after the purchase after I...
Google Review
- January 19, 2024
Response from the owner Replied: We love stars! Thanks so much!
Cars.com Review
- January 19, 2024
El veh�culo vino con defecto y la atenci�n en el taller de servicio fue muy desagradable
Dealer Replied: Hola Roberto, gracias por dejarnos estos comentarios detallados sobre tu experiencia con nuestro concesionario. Sin embargo, si está dispuesto, a nuestro Gerente General le encantaría hablar con usted y rectificar estos problemas. Puede comunicarse con el gerente general al (954) 644-5035; esperamos tener noticias suyas pronto.
Google Review
- January 17, 2024
My wife and I went to MB of Pembroke Pines to look at E450s. We were treated very friendly and kindly by the representative, John Cook. It was a pleasure to do business with this dealership.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 17, 2024
Very professional! Miguel Caru, Ricardo Salas, Ricardo Vargas excellent their treatment on my new car purchase!
Dealer Replied: Hi Judith, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- January 16, 2024
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Pembroke Pines is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- January 12, 2024
I purchased a 2016 E400 Mercedes which I had for one week and then the roof stopped working after finally getting through to the Use Car Director they came and collected the vehicle to get it repaired and it has now been two weeks and they have not told me anything and they still have the vehicle
Response from the owner Replied: Hi John, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- January 11, 2024
Went in to look at a car and get air put in a few of my tires.I didnt know that it would take me 3 hours to get my car back. Service was awful. Peter never told me that he was gunna start fixing other things. He said it would take a few more minutes. Then he disappeared. None had any idea where the...
Response from the owner Replied: Hi Michael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- January 10, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- January 10, 2024
This place is consistent when it comes to poor service. They over charge for scheduled service. They underestimate the time it'll take to complete. They are rude when they communicate with you that the car isn't ready, when they told you it would be, like it's your fault. They'll tell you to bring...
Google Review
- January 09, 2024
My husband purchased his CLA 250 from Mercedes Pembroke Pines. I highly recommend the salesman Moises Abadi. He was efficient, patient and very professional. From the test drive through the final purchase, Moises made sure we understood the functions of the vehicle and were comfortable. I will...
Response from the owner Replied: Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 08, 2024
As always, outstanding service. Christian is superb. .
Response from the owner Replied: Hi Ramiro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 05, 2024
I had the most terrible experience at this dealership regarding an insurance claim.I left my vehicle there just day after Thanksgiving and it took me till Jan 5th 2024 to get it fixed, even though adjuster has approved claim on Dec 5th, 30 days before.On top of that, they charged me for the labor...
Response from the owner Replied: Hi Paulo, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 04, 2024
Response from the owner Replied: We appreciate you taking the time to leave us a response, Luis! Feel free to stop by if you ever need any more help.
Google Review
- January 03, 2024
I will easily recommend MB of Pembroke. My latest visitwas to their car service Dept. It was a great experience to meet and get attended by a thorough service advisor, Carlos Medrano, I hope to get back to him in the future for any new service requirement.
Response from the owner Replied: Hi Karina, thank you for your kind words and this wonderful review! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- January 03, 2024
Horrible experience - Bait and Switch pricing. I inquired about a vehicle and got the run around. They finally called me back and said the price had changed and was now $20K higher!
Google Review
- January 03, 2024
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- January 02, 2024
Highly recommend for sales. Ask for Erika. She was professional, efficient, trustworthy and made purchasing pleasurable. The dealership seems to know what they are doing as it was buzzing on a weekday evening. Thank you Erika for the fantastic car and to all at Mercedes Benz of Pembroke Pines for my...
Response from the owner Replied: Hi Courtney, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- January 02, 2024
Excellent services and very friendly staff.
Response from the owner Replied: Hi Cristiane, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 02, 2024
Mark Isaia was patient, knowledgeable, and very informative. He assisted me in choosing the right vehicle and I am extremely happy.
Response from the owner Replied: Hi Dana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Feel free to stop by if you ever need any more help.
Google Review
- January 02, 2024
Very inattentive rep. I called a million times for an update on my car and he wouldn’t pick up the phone or answer my emails.
Response from the owner Replied: Hi Gustavo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 02, 2024
This is not a specific dealership issue on the process of returning a leased car. They do not give you paperwork confirming the condition they received the vehicle in and they do not confirm the amount owed which does not include the final lease payment. The customer is really at the mercy of MB....
Response from the owner Replied: Hi Helen, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- December 28, 2023
MB Pembroke Pines has been our MB dealer for years. We always have a great experience there.
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Yelp Review
- December 23, 2023
Highly recommend for sales. Ask for Erika. She was professional, efficient, trustworthy and made purchasing pleasurable. The dealership seems to know what they are doing as it was buzzing on a weekday evening. Thank you Erika for the fantastic car and to all at Mercedes Benz of Pembroke Pines for my...
Google Review
- December 23, 2023
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- December 22, 2023
The attention is terribleLa atención es pésima
Response from the owner Replied: Hola Roberto, gracias por tomarte el tiempo de dejarnos tu opinión. Nos gustaría tener la oportunidad de compensarlo, así que si está dispuesto, comuníquese con nuestro Gerente General al (954) 644-5035. Esperamos saber de usted.
Google Review
- December 21, 2023
I bought a gle350 from them, the attention from Florian Godoy was impeccable, the credit department, the condition in which I received the vehicle, everything was perfect, based on my experience I can highly recommend them
Response from the owner Replied: Hi Jesus, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- December 21, 2023
The guy with the Rell bull in his hand, I walked into Mercedes of Pembroke Pines, and no one help me, but I have credit with a half of millions floorplan smh I guess color does matter. And I hate to do things like this to other businesses, but this is a bad look.
Google Review
- December 18, 2023
Bought a 2021 S580 for roughly $95K and was presented as a Certified used MB. What a joke! Drove it home and had to bring it back the next day due to a light on the dash. They had the car for TWO MONTHS! I had it one day! They had to pull the engine and trans out of the car to replace a wiring...
Response from the owner Replied: Hi Dan, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 15, 2023
Response from the owner Replied: Hello, thank you for taking time to rate us. We would love to hear from you regarding where we missed the mark, and what you feel we could do to improve. We do hope to hear from you. Please stop by or reach out to us at (954) 644-5035.
Google Review
- December 14, 2023
Be aware! Before my dealings with Auto Nation Pembroke Pines Mercedes the past 25 years I only owned Mercedes in my family. My past five years have been very unsatisfactory particularly in service. I get far better service from Sawgrass Ford on my work car than in our family Mercedes. Everything...
Response from the owner Replied: Hi Gary, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (954) 644-5035 to speak to our manager directly.
Google Review
- December 13, 2023
I took my car yesterday to check the sign says front sensor is missing and when I was going to take the car it was parked so close to the white Mercedece Benze in the front and black one in the back so I asked the guys to pull my car out as I did not want to take a risk . Pulling out the white...
Response from the owner Replied: Hi Shiva, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 10, 2023
Buyer beware!!!! Misleading and false reporting (Carfax, salesman and leadership) | Disappointing Customer Experience & limited Brand Integrity.Now let me explain why I lead off with the above. <45 Days ago, I bought my 73yr mother a 2015 Mercedes GLK with 60,293 miles. Btw the time we got it home,...
Google Review
- December 05, 2023
The dealership has been friendly and answered all of our questions multiple times. They have all been helpful! Amazing experience!
Response from the owner Replied: Hi Mark, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 04, 2023
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Pembroke Pines! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- December 01, 2023
Red carpet treatment! This dealership will always amaze me. I purchase my first Mercedes at another dealer, and the experience was okay. However, Mercedes of Pembroke Pines treat their customer and clients like no other!!!!!! I’m very happy and pleased from my experience here. And will continue...
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. Thank you for the great review!
Google Review
- November 30, 2023
I bought a Sprinter 2500 van and it came with a problem with the doors not closing properly. I went to technical service and the person who helped me gave me terrible treatment. On Monday 11/27 I left the truck at the workshop and the person who received it told me that he was going to call me that...
Response from the owner Replied: Hi Roberto, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 28, 2023
A Disappointing Experience at Mercedes-Benz of Pembroke PinesMy recent visit to Mercedes-Benz of Pembroke Pines was marred by an unpleasant encounter with a service representative named Peter Armstrong. His unprofessional behavior and lack of respect left me feeling humiliated and disrespected.From...
Google Review
- November 27, 2023
Perfect place! Nice employees!Отличное место! Хорошие сотрудники!
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 23, 2023
Went to Mercedes on 11/08 that night to pay $1543 for a key replacement. Pedro who was my advisor told me my key would take about a week to get ready. Which it actually took a little over a week. I never got an update call on how it would've been longer or just letting me know that its taking a...
Response from the owner Replied: Hi Tina, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 21, 2023
Very good customer service and all the associates knows what they doing. Very helpful.
Response from the owner Replied: Hi Lydia, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Google Review
- November 21, 2023
Some of the worst service i have received from this location
Response from the owner Replied: Hi James, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- November 19, 2023
Amazing service!
Response from the owner Replied: Hi Danny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 16, 2023
Salesperson was amazing
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 16, 2023
Great and wonderful experience customer service, one and 100%
Response from the owner Replied: Hi Peter, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 16, 2023
The service agent assigned to me never returns calls, even after 3 days of messages The regular yearly service and reinstall the heads up display took 2 weeks. When they returned my car it was barely washed and I couldn't see through my front windshield. Will not take my car back there for...
Response from the owner Replied: Hi Alejandro, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- November 16, 2023
Always a great experience when visiting the service department at Pembroke Pines. Stephan Hall is an excellent advisor, who always makes himself available even for unplanned visits.
Response from the owner Replied: Hi Manuel, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 14, 2023
Siempre recibo una excelente atencion por parte de mi Ejecutivo Carlos Medrano, asi como de todo el equipo de Mercedes Benz de Pembroke Pines! Grateful! Atencion de alto nivel!Siempre recibo una excelente atencion por parte de mi Ejecutivo Carlos Medrano, asi como de todo el equipo de Mercedes Benz...
Response from the owner Replied: Hola Geraldine, nos alegra que haya encontrado el apoyo de nuestro personal durante su experiencia aquí en Mercedes-Benz de Pembroke Pines. Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!
Google Review
- November 11, 2023
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Pembroke Pines!
Google Review
- November 10, 2023
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- November 10, 2023
Very good service, I was the same from the beginning, Mr. William from the van was very professional and always answered my questions. I recommend him.Muy buen servicio las emtra yo fue el mismo desde el principio el sr William de los van muy profesional y siempre respondió mis dudas lo recomiendo
Response from the owner Replied: Hola Erasto, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- November 09, 2023
Best service ever! Miguel and Ricardo are excellent salespeople, they did the best job and helped me choose the best vehicle for my needs. I recommend the Pembroke Pines dealer 100%.Best service ever! Miguel y Ricardo son excelentes vendedores, hicieron el mejor trabajo y me ayudaron a escoger el...
Response from the owner Replied: Hola Antonio, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. Agradecemos su recomendación de Mercedes-Benz de Pembroke Pines y esperamos poder servirle nuevamente en el futuro.
Google Review
- November 08, 2023
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- November 08, 2023
Response from the owner Replied: Hi, we appreciate your great rating of Mercedes-Benz of Pembroke Pines! If you ever need anything else, we hope you'll choose us again!
Google Review
- November 07, 2023
The list of bad things that I have experienced at the service department are unbelievable. My car is constantly there because of an ongoing issue. The following are some of the things that I have dealt with/seen in the past few times that I have gone.1. First off, my biggest frustration is that my...
Response from the owner Replied: Hello Angela, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- November 07, 2023
My service rep was amazing and helped me answer all questions I had. Calling in is a little annoying because they always answer and immediately put you on hold but other than that it was a smooth process
Response from the owner Replied: Hi Britney, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 07, 2023
Response from the owner Replied: Hi, thank you for taking the time to review us. It saddens us to see such a low star-rating, and we are very interested in knowing what we could do better in the future. Feel free to add further insight into your customer experience that you wish to share or any suggestions to improve, by reaching out to us at (954) 644-5035. Hope to hear from you soon. Kind regards.
Google Review
- November 06, 2023
Wonderful, I had the great joy of being treated by very good professionals.Maravilloso, tuve la gran dicha de ser atendida por muy buenos profesionales.
Response from the owner Replied: Hello Yamilet, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 05, 2023
Response from the owner Replied: Hi Dorothy, thank you for the high star rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 04, 2023
The Sales department is OK but The service department is not professional at all.During a service, one of the tire was replaced by a smaller size, we realized about this problem 2 year after it. Having the tire protection plan they never rotated the tires and when we did complaint of the problem...
Response from the owner Replied: Hi Jorge, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Please reach out to us at (954) 644-5035 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- November 02, 2023
I recently had a less than satisfactory experience at Mercedes of Pembroke Pines. I was told my car would be ready by the end of the day, but the wait turned out to be excessively long, testing my patience.To add to the inconvenience, just when I thought I could finally leave, a valet assistant...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- November 01, 2023
I have to say I am VERY disappointed with the service adviser at Pembroke Pines. We dropped off one of our company sprinters to be looked at. I have called every day to get the status of our company vehicle, left a multitude of messages and not one call back. It is EXTREMELY frustrating, and this is...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 31, 2023
My Service Advisor was extremely helpful in assisting me in determining the cause of my problem with my vehicle.
Response from the owner Replied: Hi Sabrina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 31, 2023
Dishonest dealer, should have brought the ky!
Response from the owner Replied: Hi Chris, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- October 28, 2023
Very good, efficient, and very nice people
Response from the owner Replied: Hello Juan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 27, 2023
Excellent customer service, courteous staff, and a highly skilled and informed team!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 27, 2023
This post started out as a 1 star review ending in me never buying a Mercedes again but thanks to Rene the sales manager and Chris the service manager I left a satisfied customer. To make a long story short, I came in for my 4th service appointment on my lease which I prepaid for at the time of...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2023
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- October 24, 2023
Romeo in service sucks!! He called my personal phone and is harassing me about a side job. I just want to have my vehicle serviced and have everything on paper. I do not wish to have my car fixed for cash!! Now he’s being rude because I declined the “side job” what kind of professionalism is this...
Google Review
- October 24, 2023
This Mercedes dealer wants to charge a $20,000 over sticker price on a GLE that they have over 15 sitting on the patio. It seems very greedy to charge $20,000 over price. Wouldn't make business with this kind of business.
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 24, 2023
It’s sickening that I came to have my vehicle looked at for a noise and service advisor Romeo smells like straight Weed?! Not only did he tell me it would take 3 weeks to look at. He seems like he was completely lost.
Response from the owner Replied: Hello Ashley, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 24, 2023
Service has never been this poor in years. My mother is a long time customer and today she went to service . Romeo in service was very rude and seems like he doesn’t care about the customer's concerns.
Response from the owner Replied: Hello Jelissa, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 20, 2023
Response from the owner Replied: Hi, thank you for rating us. We would greatly appreciate it if you could contact us at (954) 644-5035 to share what caused such a low rating. We will work hard to turn your customer experience into a positive one. We thank you for the opportunity to speak with you.
Google Review
- October 20, 2023
Received a loaner car which helps so much when you are a single mom with one car :)
Response from the owner Replied: Hi Ellen, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 19, 2023
A wonderful experience as we purchased another Mercedes. Moises Cisneros is a true professional, very knowledgeable and customer service oriented. Definitely a great dealership!
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 19, 2023
Go with Yasmany Morales 100% recommended.
Response from the owner Replied: Hi Jose, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 18, 2023
My service guy Rey was great! He made sure everything was done properly and efficiently! I willgo to him for any service issues that I may have in the future.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 17, 2023
Service agent was great, pick up and drop off was great. The two reasons I dropped my vehicle off were not addressed, documented that the issue couldn’t be replicated. Received my vehicle back easily able to replicate the issue.
Response from the owner Replied: Hi Kevin, thank you for leaving feedback. Please reach out to us at (954) 644-5035 so we may identify ways to improve your experience.
Google Review
- October 14, 2023
We got a good deal on a 2014 C250 Sport.The process began with a friendly greeting from Briana Maldonado. She took her time to find the right car for us without pressure. She helped us through the whole process very professionally.We enjoyed working with this dealership and found the perfect car...
Response from the owner Replied: Hello Muss, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- October 14, 2023
Today I visited this car dealer to buy a new car but we didn't make a deal because the price he wanted to pay me for my car was really a joke while he has a similar car for sale two years older than mine and a cheaper model and he is selling it at a more expensive price than what he offered me I...
Dealer Replied: Hi Eli, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- October 14, 2023
Today I visited this car dealer to buy a new car but we didn't make a deal because the price he wanted to pay me for my car was really a joke while he has a similar car for sale two years older than mine and a cheaper model and he is selling it at a more expensive price than what he offered me I...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 14, 2023
I’m very happy with the service received and representative Melvin Hayes explained in detailed requirements for my first year service and cost. He ensured everything was completed timely, I was very pleased.
Response from the owner Replied: Hi Noveta, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- October 14, 2023
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- October 14, 2023
The place is so nice, and the seller John was great. He explained everything and gave us a test drive. We highly recommend this place.
Response from the owner Replied: Hi Sebastian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks for the recommendation, and have an amazing day!
Google Review
- October 13, 2023
More than 6 years with Mercedes Benz, and it’s unfortunate that I have to part ways with them because their service department. My job is very demanding and they were not willing to accommodate me based on the service financial package I had paid for. I was past the mile limit for my car service by...
Response from the owner Replied: Hi Melissa, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- October 12, 2023
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- October 12, 2023
Thank you to Stephen Hall .we worked it out
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2023
Excellent service, courteous, professional and efficient.
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 11, 2023
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Pembroke Pines, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- October 07, 2023
Amazing customer service, no pressure on making decisions and a lot of help.
Google Review
- October 07, 2023
Customer service was the best….
Response from the owner Replied: Hi Kimia, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 05, 2023
Response from the owner Replied: Hi Eduardo, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- October 04, 2023
Do not buy a car here. They have nothing but fake promises. I was offered 2 free services by Syed Bhukari when I bought my car. When it came time for a service he denied even mentioning the 2 free services. That’s a bad tactic to sell a car. I will never go back there again.
Response from the owner Replied: Hi Shumaila, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- October 03, 2023
After spending so much money in service, parts, referrals and sales at this dealer over the past few years. They declined to sell me a car for an additional $1500 trade allowance i asked for. . LolI spend $1500 at hard rock in 10 minutes almost everyday. It wasn't about that money What they failed...
Response from the owner Replied: Hi Faiz, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- October 03, 2023
Amazing experience with Syed Bukhari theSales Associate. If you go there definitely ask for him!! The best. He was quick, honest, and still reliable if I have any questions.Also want to give thanks to the finances guy Sergio.
Response from the owner Replied: Hi Diana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 03, 2023
If I could give 0 stars I would. Syed Bhukari sold me a car and offered me 2 free services. When I went in to redeem my free service he didn't honor it. I don't recommend anyone buying a car from Mercedes of Pembroke Pines. You will get cheated.
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- October 03, 2023
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- September 30, 2023
Serafina Bruno with Mercedes of Pembroke Pines has always been nothing short of providing excellent and knowledgeable customer service. Every time I have an issue or need an answer she makes it her top priority to respond in a timely manner and also solving and providing an answer. She’s the reason...
Response from the owner Replied: Hi Derek, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 30, 2023
Excellent
Google Review
- September 29, 2023
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 29, 2023
Horrible experience, we purchased a s580 certified pre owned that was very expensive and it was was broken within the first 3 days of driving it. This was June 3rd, four months ago, and the dealership is unable to fix the engine. Yet they have had the car for months. They are refusing to buy it...
Response from the owner Replied: Hi Richie, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 29, 2023
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- September 29, 2023
I had a great experience in the Service department with my Advisor Rey Hernandez. He made sure my car was taken care of to the fullest when I came in due to a flat tire and needed Service as well. He walked me through each step of the process and communicated effectively. He also was able to answer...
Response from the owner Replied: Hi Alvaro, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk -- safe travels!
Google Review
- September 26, 2023
Response from the owner Replied: Hi, we really appreciate your feedback! Feel free to stop by if you ever need any more help.
Google Review
- September 25, 2023
I will easily recommend MB of Pembroke. My favorite part of the establishment is their car service Dept. It is mainly in large part to my amazing and thorough service advisor, Stephen Hall. He’s been my go to person for almost 5 years now and he never lets me down. The establishment is very...
Response from the owner Replied: Hi Brittany, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Google Review
- September 23, 2023
My experience was very professional. Stephen Douglas, was my service representative. I am very appreciative that I was taken care of . I went to the wrong Mercedes Benz, for my service. I am glad for my mistake, because I was taken care of correctly . Lords, will I will be returning back to Mercedes...
Response from the owner Replied: Hi Berlinda, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Google Review
- September 23, 2023
Super niceSuper customer serviceThey treat you like family
Response from the owner Replied: Hello Eduardo, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 22, 2023
We have a good time in purchasing my Mercedes-Benz S500 . Enjoy a very good service. Especially, Mr Jairo Pacheco had been most professional, gracious and attentive seller in all my experience of my purchasing a car.Not only I bought my favorite car, but also learned a lot about...
Response from the owner Replied: Hi Wei, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Yelp Review
- September 22, 2023
It's very sad. MB Pembroke Pines has one of the absolute worst service department in existence! I made an appointment weeks ahead. It took them 2 1/2 days for a simple diagnose. A simple fix = quick but of course it's not. They won't update you, won't take your calls, nor will respond to your...
Google Review
- September 21, 2023
Very professional, helpful, and professional. Excellent service. Yes, recommended.
Response from the owner Replied: Hi Claudia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 21, 2023
I would give this location 1 star if it wasn’t for Rey!! I had the worst experience ever trying to schedule a service for my CLA. Ray was the only helpful employee in the entire facility. He understood my frustration and immediately found ways to make it right. Thank you again Rey!
Response from the owner Replied: Hi Crystal, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 21, 2023
Discriminated by the Service Advisers. Price gouging on the services. Wait time too long for express service. Broke down cause the Mechanics messed the engine up on my 2017 GLC. Had to pay 4 grand to get it repaired.
Google Review
- September 19, 2023
Take care of the financier Ervido CedanoI respect his way of working but for me he tries to make you lose money on everything.Cuidense del financista Ervido CedanoRespeto su forma de trabajar pero para mi trata de hacerte perder dinero en todo.
Response from the owner Replied: Hi Jose, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 19, 2023
Response from the owner Replied: Thank you for taking the time to review us. Please contact us as soon as possible at (954) 644-5035 to discuss this negative rating and see if we can work towards making it right.
Google Review
- September 19, 2023
An excellent place to buy a vehicle even compared to FortlauderdaleUn lugar excelente para comprar un vehículo ni a comparación a fortlauderdale
Response from the owner Replied: Hola Juan, nos ponemos altas expectativas, por lo que es gratificante saber que tuviste una gran experiencia con nosotros. No dudes en pasar por aquí si alguna vez necesitas más ayuda.
Google Review
- September 19, 2023
Nikos was informative and helpful!Nikos provided excellent service!
Response from the owner Replied: Hi Arianna, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 18, 2023
A month ago I bought a Mercedes and everything was wonderful, the sellers, the dealer, the coffee, great attention, but I give 1 star for the financier, a white mulatto or young man of about 45 years old, who acts correct and polite, Take care of him, first he looks for a % about 3 points of what...
Response from the owner Replied: Hola Oscar, gracias por informarnos sobre este asunto. A nuestro Gerente General realmente le gustaría ayudarlo a cambiar su experiencia. Si estaría dispuesto a darnos otra oportunidad, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- September 16, 2023
cozy car showroom
Response from the owner Replied: Hi Evhenii, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 15, 2023
I had a terrible Service experience at MB Pembroke Pines. I brought my car here for a repair to be covered under warranty. After 2 visits and 4 weeks without a car, while my car was mostly parked in MBPPs parking lot, the problem remains unresolved. Based on my experience the competence of MBPP is...
Response from the owner Replied: Hello Axel, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 15, 2023
Only crazy salesmen, this man at the gas station who thinks he owns the ground floor, fights me and everything. COOL SELLERSSolo vendedores locos, este señor en el gas station que se cree dueño de bajo a pelearme y todo.VENDEDORES FRESCOS
Response from the owner Replied: Hola Valery, gracias por tomarte el tiempo de dejarnos tu opinión. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- September 15, 2023
Really disgusting sales rep, got out of the car he just sold to fight me and my partner just because HE doesn’t know how to drive….
Response from the owner Replied: Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 15, 2023
The entire buying process was pain free. No hassles and no pressure
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 15, 2023
Really disgusting sales person, looking to fight me because HE doesn’t know how to drive. NOT RECOMMENDED AT ALL RUN FROM THEM
Response from the owner Replied: Hi Beverly, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- September 15, 2023
Salesperson really rude and looking to fight at gas stations, not recommended at all
Response from the owner Replied: Hi Vanessa, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- September 14, 2023
Yasmany - worse customer service ever. We are leasing a new Benz, came in for a 30k service, asked to change the cabin filter because inside smells moldy, dude says No it's not part of the service and every car in SFL smells like that. What? LoL I promise you, that was his answer. He said they are...
Response from the owner Replied: Hi Peter, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 14, 2023
Mercedes Benz of Pembroke Pines’ sales and financial staff are very efficient at what they do. I didn’t experience pressure. They were very patient, professional and the process was extremely SEAMLESS!!!!
Response from the owner Replied: Hello Yolene, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 14, 2023
I change my opinion about it! I bought my car 6 months ago and I have had to take it to the service more than what I really use, but wow the service is very bad the last time I had to leave my car for almost three days for a simple battery change that was supposed to be included in the guarantee...
Response from the owner Replied: Hola María, lamentamos saber que hayas tenido una experiencia negativa con nosotros, pero agradeceríamos la oportunidad de cambiar tu experiencia. Si está dispuesto a darnos otra oportunidad, comuníquese con nosotros al (954) 644-5035 para hablar directamente con nuestro gerente.
Google Review
- September 13, 2023
Melvin is really personable. He took care of my issue right away. Best service !
Response from the owner Replied: Hi Cecilia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk. Safe travels!
Google Review
- September 13, 2023
I dropped off my brand new Mercedes for its 1 year service, not only does the service that was prepaid ($3,000) does not include a tire rotation only an oil change but they dented my brand new, perfect condition car. When I brought it to be touched up they touched up the paint and got paint all over...
Response from the owner Replied: Hi John, thank you for bringing this matter to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 12, 2023
We're so grateful for Peter and Sera. Thanks to Peter we could get our money back from a total lost. The Geico agent wasn't answering his calls and he kept trying until the issue was resolved. He answered all our texts and he took this issue like it was his. Then, we met Sera in the sales...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Drive safe, and we'll see you on the road.
Google Review
- September 12, 2023
I just want to start by saying I live pretty far and I drove past a couple of Mercedes dealerships to do my service there at Pembroke Pines Mercedes. Peter was an amazing service advisor. Not only was he able to service my vehicle on the busiest day of the week but he also did it with a smile and...
Response from the owner Replied: Hi Dara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 12, 2023
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- September 11, 2023
Excellent customer experience
Response from the owner Replied: Hi Margarita, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 11, 2023
All the team was polite and professional however, my 3-star review is based on:1.- It took me 1:45+ to drop off the car for service!!! this is ridiculous.2.- There were some issues with the loaner car I was receiving which contributed to point #1. These issues included the car having ~1,000 more...
Response from the owner Replied: Hi Ricardo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 11, 2023
They by far exceed expectations when it comes to customer service. Being a woman it may feel uncomfortable walking into a place full of men who can potentially over charge / take advantage of you but Stephen Douglas is extremely professional and always makes my visit a pleasure. I do not need to...
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Cars.com Review
- September 08, 2023
Amazing experience, ask for Melvin Hayes to assis You
Dealer Replied: Hi Mariesen, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- September 08, 2023
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- September 08, 2023
Bad customer service.
Response from the owner Replied: Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- September 08, 2023
They did a great job on my vehicle
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2023
Carlos in the service department gave me exceptional white glove service. I would definitely recommend to anyone that’s looking to service their Mercedes, and would suggest Mercedes pembrook pines and most definitely see Carlos in the service department. Thank you for always letting me leave with a...
Response from the owner Replied: Hi Kelvin, thank you for your kind review; we are happy to pass along your comments to Carlos here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2023
Great service by John C and RicardoThanks
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 07, 2023
Nikolaus Kozobolis helped us and we had a great experience and service with him.
Dealer Replied: Hi Mauricio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 07, 2023
Outstanding customer service by agent and thorough inspection of the car and needed future maintenance
Dealer Replied: Hello Jorge, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- September 06, 2023
From the moment I arrived the service advisor Peter I believe was his name, was professional and advised me as to how I should proceed after I shared my concern. He is definitely an asset to Mercedez. I'll continue to come to this location as long as he's working here.
Dealer Replied: Hello John, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 06, 2023
Great service
Response from the owner Replied: Hi Jonathan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 05, 2023
It was a quick and easy process. Melvin was the one who helped me and he explained what my car needed and didn’t pressure me to add on any services. He was very professional and I recommend him!
Response from the owner Replied: Hi Shirley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 03, 2023
Excellent service
Response from the owner Replied: Hi Jean, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 02, 2023
Pedro Rodriguez in the service department is very attentive and courteous. It was a pleasure doing business with Mercedes Benz of Pembroke Pines.
Response from the owner Replied: Hi Manny, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- September 02, 2023
Service provider was amazing! All of my questions were answered. I really appreciate my consultant (Melvin).
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- September 02, 2023
Thank to Stephen Hall! He is the best service advisor in South FL.
Response from the owner Replied: Hi Irene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 01, 2023
The staff was very courteous and professional, and went out of their way to provide good service.
Dealer Replied: Hello, Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- September 01, 2023
My issue was addressed flawlessly Everything went fine
Dealer Replied: Hello, We appreciate you taking the time to leave us a response, Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 01, 2023
Chris the service manager is a great guy Rey is one of the best if not the best advisor you can get always treat me fairly. Pedro will always help where he can if you ever feelings lost on a decision to make.
Response from the owner Replied: Hello Eric, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 31, 2023
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- August 31, 2023
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- August 31, 2023
I’ve never had a problem doing services here. They are on time or if not, they will let me know how long will take.
Response from the owner Replied: Hi Claudia, thank you for your positive review. We're happy to have been of service to you. Your wonderful feedback and rating mean a lot to us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 30, 2023
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 29, 2023
I felt very comfortable buying my GLE. Thanks to the seller Mark.
Response from the owner Replied: Hi Brenno, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 29, 2023
Response from the owner Replied: We regret to see this low rating, and hope to work with you directly in an effort to turn your customer experience around. Please reach out to us directly at (954) 644-5035. We do hope to hear from you.
Google Review
- August 28, 2023
Excellent atentionMuy buena atención
Response from the owner Replied: Hola Osmar, ¡estamos felices de saber que tuviste una experiencia tan positiva con nuestro equipo! No dude en llamarnos si alguna vez necesita algo. ¡Mantente seguro en la carretera!
Google Review
- August 26, 2023
(Translated by Google) An excellent place to acquire what you are looking for! Excellent attention, they help you solve all the doubts you have, we were attended by the Bert Martinez team, I recommend them, the best place to buy, sell or read your car!(Original)Un lugar excelente para adquirir lo...
Response from the owner Replied: Hola, muchas gracias por sus comentarios positivos sobre Mercedes-Benz de Pembroke Pines! No dude en llamarnos si alguna vez necesita algo. ¡Mantente seguro en la carretera!
Google Review
- August 26, 2023
Advisor Stephen Douglas goes above and beyond to ensure his customer is 100% satisfied with their work. Thank you Stephen for the hard work!
Response from the owner Replied: Hi Jose, We are pleased to hear you had such a positive experience with us, Jose Navarro! Jose Navarro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- August 25, 2023
If I could I would rate this service location with 3 negative stars. The quality of service has declined significantly over the past several years. I am very disappointed in this service center. Such a.beautiful interior with sub-par service output. Definitely could use a cost benefit consultation....
Dealer Replied: Hi Neil, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- August 24, 2023
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Pembroke Pines so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 24, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 24, 2023
Great service, I requested a courtesy vehicle and no issue what so ever. They had my car ready for on the expected date. Rey Hernandez is very knowledgeable and did an outstanding job. Will definitely be taking my car back for service.
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Javier! If you need more help, our team is available to talk -- safe travels!
Google Review
- August 22, 2023
Response from the owner Replied: We appreciate the high star-rating!
Cars.com Review
- August 21, 2023
Great service and friendly enviroment, the staff were super friendly.
Dealer Replied: Hi Rodrigo, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 21, 2023
I had an excellent experience working with Sera! I highly recommend working with her if you're looking for a vehicle here. Sera was extremely proactive, personal and ON IT. This is my first Mercedes and Sera surely made it memorable. Thank you Sera & team for your hard work on helping me get my...
Response from the owner Replied: Hi Anna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 18, 2023
Excellent customer service and they gave me all the information about the vehicle I bought. I would buy from that dealer again. thank you service
Response from the owner Replied: Hi Maria, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 16, 2023
It was very easy to call and make an appointment.
Response from the owner Replied: Hi Edward, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 16, 2023
Great Service and Advisor Christian Ruiz.
Response from the owner Replied: Hi Mitch, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 16, 2023
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Cars.com Review
- August 16, 2023
My experience there was amazing. The process was so fast and easy I did not feel like I was being pressured into anything. John and Jairo were amazing with the whole process. I would definitely recommend this place again. Amazing customer service!!!
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 16, 2023
Response from the owner Replied: Hi Ragib, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- August 15, 2023
Amazing staff
Response from the owner Replied: Hi Pedro, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 14, 2023
I took my car to get some fixes and everything was great. Charlie Medrano was so helpful and kind in Service Department. Everyone should be like him. Thank you Mercedes Benz of Pembroke Pines and Charlie Medrano for everything you have done for us.
Response from the owner Replied: Hi Adriana, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- August 14, 2023
Loved the whole process from start to finish. I was greeted properly. customer service was great overall 100% on service.
Dealer Replied: Hi Harry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 12, 2023
Oh man! Melvin was wonderful.. He was kind and knows how to treat his customers. Because of him I can recommend anyone e who owns a Mercedes benz to go to the Pembroke Pines service center they will nit regret it.. Mercedes of Pembroke Pines needs more service advice like Melvin.. God bless you...
Dealer Replied: Hi Aime, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 12, 2023
No recommended. Manager was pushing us to buy the car on display even when we want a different one. Always given excuses for the other 6 we tried to purchase, just pushing to the one he wants. We left and when to Mercedes Benz of Miami and we purchased the one we wanted and cheaper.Sorry for the...
Response from the owner Replied: Hello Tomas, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 12, 2023
Though they were very busy, the service team met with me to ascertain my needs and got my car back for service in a timely manner. Great job to the entire team! Mr. Stephen Hall, my Service Advisor, scheduled a ride home for me. He also kept me abreast of the status of my car and notified me when it...
Response from the owner Replied: Hi Carmen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 12, 2023
Mr. John Cook was very helpful and professional. He answers all my questions and all the process until the purchase was completed.
Dealer Replied: Hi El, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 11, 2023
Horrible service. I came to this location to purchase a car and everyone was just goofing off. The lady at the front desk was sleeping with her head down
Response from the owner Replied: Hi Zane, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- August 11, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- August 11, 2023
Great 👍
Response from the owner Replied: Hi Peggy, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 11, 2023
One of the best car buying experiences I had in a very long time. The person working with me during this process was Jairo Pacheco and when I say he was phenomenal, I mean he took his time with the whole process to ensure that I knew the features of the car, kept in touch with me during the process,...
Response from the owner Replied: Hi Dnelta, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 11, 2023
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- August 11, 2023
My wife and I had a great experience at the Mercedes Benz of Pembroke Pines. I would probably buy more behicles from this team!
Response from the owner Replied: Hello Jose, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 11, 2023
Peter was the tech assigned to me on 8/5/23. From the very first encounter till I returned to pick my car and drop off the loaner, I had the best experience ever at the Pembroke Pines Mercedes Benz. He explained everything to me in a manner that I could understand. He even helped me with the stuff I...
Response from the owner Replied: Hi Ruby, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 11, 2023
Moises was great in the process of quotation, negotiation and closing of our acquisition.
Dealer Replied: Hi Sebastian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 10, 2023
They don’t really care about costumers I brought my car to get a little thing and it took over 5 days and my car still didn’t get fixed Rey Hernandez horrible costumer service the guy sucks
Response from the owner Replied: Hi Eric, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- August 10, 2023
I am very satisfied with the service at Mercedes Benz at their Pembroke Pine location . Pedro Rodriguez my service advisor provides an excellent service .
Dealer Replied: Hi Sandra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 08, 2023
My service Rep. Peter Armstrong was super helpful and accommodating.
Dealer Replied: Hi Alan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 07, 2023
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- August 07, 2023
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Pembroke Pines! Please don't hesitate to give us a call if we can assist you further! Take care.
Cars.com Review
- August 07, 2023
The service Department gave me the run a round, I didn't know who was my service adviser for almost two week's, That forced me to leave working go there, I was not able to get a loener in the beginning, so I rented a car from enterprise which should not have had exceeded the rental time. The service...
Dealer Replied: Hi Troy, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- August 06, 2023
(Translated by Google) TERRIBLE SERVICE ! DISASTROUS!!! Betty's customer service is disappointing. Very good at selling, but when problems start with the Mercedes car, it doesn't work.I've had my car for two years and it's been longer at the dealer than driving it now. The new news is that they...
Response from the owner Replied: Hola, Cynthia, lamentamos tu experiencia con nosotros aquí, pero nos complace que nos hayas informado sobre esto. Nuestro gerente general desea ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- August 05, 2023
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Pembroke Pines! We hope you'll consider us again in the future with your automotive needs!
Cars.com Review
- August 05, 2023
I had an excellent experience at Mercedes Benz of Pembroke Pines. The service center was very busy however Stephen Douglas went above and beyond to address my concerns and service my car. Thank you! Stephen Douglas
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 03, 2023
Peter gave us very professional advice and considerate arrangement! I bought 3 year maintenance and feel confident about Benz service all along!
Response from the owner Replied: Hi Cecilia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Drive safe, and we'll see you on the road.
Google Review
- August 03, 2023
The service provided was outstanding.
Response from the owner Replied: Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- August 03, 2023
I had a great experience at the dealership last Saturday when I brought my wife’s car there for service. My service advisor was Peter Armstrong. Peter is polite, knowledgeable and compassionate. He gave us a thorough explanation to what the service would entail and how best we could trade in our...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- August 03, 2023
Best dealer , best people
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cars.com Review
- August 02, 2023
I scheduled my appointment over a month before due date in order to obtain a loner vehicle. A day or two before a lady calls to reschedule in three weeks time with the most spurious excuse. I was not pleased. She being a cog in the wheel, could do nothing and she stated such. This is most...
Dealer Replied: Hi Peter, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 02, 2023
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- August 02, 2023
Worst service ever, the whole team is a mess" unprofessional, unethical, scam likely"
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 02, 2023
everything ok. I'm very happythanks a lot
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 02, 2023
Response from the owner Replied: Hello, we appreciate your input, but regret that we didn't meet your expectations. We'd like to understand the context around your rating, so could you please reach out to us at (954) 644-5035 at your earliest convenience? We hope to hear from you.
Google Review
- July 31, 2023
The only reason I'm giving this 5 star is because of Steven Douglas the service rep. This was my last service with Mercedes Benz as I was never really happy with the car. I sold it right after this last service and was able to get $5K more at the dealer where I bought my new Volvo.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 31, 2023
Efficient, attentive service visit. The work schedule was very well explained to me. I waited for the car ( three hours), but it suited me to do so
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Patrick! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 31, 2023
Steven Hall is my go to person who always helps when I am in need. Thanks Steve.
Dealer Replied: Hi Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 29, 2023
Purchased a battery for a S550 that was faultythe service department refuses to provide a refund for a bad battery that turned out to be over 4 years old when they sold it to meHorrible customer service
Response from the owner Replied: Hi Thomas, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Yelp Review
- July 29, 2023
Purchased a new battery for an S550 that that ended up being no good and had to be replaced at another Mercedes dealer The Pembroke Pines service department refused to provide a refund Horrible customer service and they would not warranty their productWould not Recommend under any circumstances...
Google Review
- July 29, 2023
Response from the owner Replied: Hi, we appreciate your valuable input, and are disappointed to see this low rating. If you're willing, please contact us directly at (954) 644-5035 so that we may discuss your customer experience in detail. Thank you.
Google Review
- July 29, 2023
Horrible experience with the service advisor and totally not understanding how people like that represent the brand and make literally a joke out of the service and the prestigiousness.Was trying to make a new key fob for my Mercedes Benz GT and was told to come in few days no communication skills...
Response from the owner Replied: Hello Alex, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 29, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Cars.com Review
- July 29, 2023
Amazing service by Mark, he made the process easy and fast!
Dealer Replied: Hi Jorge, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 28, 2023
Very good service
Response from the owner Replied: Hi Paula, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 28, 2023
Exceptional customer service by my Service Advisor, Rey, and the Service Technician, Ralph. It's reassuring to know you are in good hands when it comes to your vehicle. Very professional and competent.
Dealer Replied: Hi Elizabeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 27, 2023
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- July 27, 2023
Melvin Haynes was great to work with. He was very knowledgeable and very nice. His service was 10 out of 10. He was also very quick getting me in and out of the dealer. Highly recommend Melvin for all your service needs.
Response from the owner Replied: Hi Yoanny, thank you for your kind review; we are happy to pass along your comments to Melvin here at Mercedes-Benz of Pembroke Pines! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- July 26, 2023
Orlando the service manager is outstanding! He cleared some obstacles and was able to get my Mercedes serviced in a timely manner. Without him intervening I would have been there much longer. John
Dealer Replied: Hi John, thank you for your kind review; we are happy to pass along your comments to Orlando here at Mercedes-Benz of Pembroke Pines! If you're ever in need of more help, please let us know! Take care!
Google Review
- July 26, 2023
Purchased a brand new c300 and have had so many issues since the first day. With in the first week the vehicle is in the shop.
Response from the owner Replied: Hi Jonathan, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- July 26, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 26, 2023
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Pembroke Pines! Take care!
Google Review
- July 26, 2023
This place is a joke, My husband went to look at a 2022 honda pilot we called ahead to let them know we were coming since we has a Three hour drive when he got there the sales person made us move our car to their photo spot so that the manger didn't have to walk but two feet after the test drive...
Response from the owner Replied: Hi Alexandra, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please contact us at (954) 644-5035 so we can understand your situation better in order to try and turn your experience around.Thank you,Mercedes-Benz of Pembroke Pines
Google Review
- July 26, 2023
Response from the owner Replied: Christopher, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- July 26, 2023
My service advisor Carlos is a difference maker! He helped resolve the issue, kept me in the loop along the way and made sure my vehicle was returned to expectation. In fact I was contemplating if should purchase my car at the end of the lease next month and with this type of service made the...
Dealer Replied: Hi Anthony, thank you for your kind review; we are happy to pass along your comments to Carlos here at Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Google Review
- July 25, 2023
Wonderful experience! Fantastic salesman (Joseph Antonio Antoine)! Best sedan in the market : the S-Class; drives superbly well, unique interior and overall comfort: A+.
Response from the owner Replied: Hi Jean, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 25, 2023
Orlando and Chris were very helpful and understanding and made sure to take care of my car issues promptly
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 25, 2023
Orlando , the service manager was amazing!, great service and very helpful!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Yelp Review
- July 25, 2023
My family & I buy all our Mercedes-Benz's here. No other Benz store has been as aggressive in price like this one. They always seem to have our car on the lot without having to wait for one. Hope everyone has the same experience.
Google Review
- July 24, 2023
My car sales woman was wonderful. She was attentive to my needs. Serafina Bruno “You Rock” Thank you
Response from the owner Replied: Hi Cherise, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- July 24, 2023
It wasn't a great experience. I was looking for my financial rate to tell me in advance and it was not communicated, it was shown when I was in the middle of the signing documents. The finance guy was not friendly at all, they offered me a lower rate if I bought the more warranty package, that was...
Response from the owner Replied: Hi Prakash, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- July 23, 2023
My experience was amazing , the sales associate Joseph Antione did an amazing job
Dealer Replied: We are pleased to hear you had such a positive experience with us, Cranston! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 22, 2023
Rear taillight was not repaired because the tech did not detect the defective taillight. I believe he did not dedicate more time troubleshooting the problem. As soon as I drove out with my car within minutes the taillight stopped working.
Dealer Replied: Hi Carlos, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- July 22, 2023
Amazing representative, William Gonzalez Mercedes Benz Sales Consultant, was patient and detailed in the purchase and financing stage. Will definitely recommend this person for your search and acquisition.
Response from the owner Replied: Hi Alexis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 22, 2023
The service department is run terribly, they should fire at least half the customer facing staff, including the manager. If you are near another MB dealership, go there instead. I have been to this one multiple times, same bad experience every time. My guess, understaffed, underpaid, poorly...
Response from the owner Replied: Hi Fred, thank you for taking the time to leave us your honest feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- July 22, 2023
UNSCRUPULOUS. The sales culture at Mercedes Benz of Pembroke Pines is shamelessly disrespectful of potential customers. Knowing we were coming from 20 miles away to see a specific car which we were very interested in buying, they called and confirmed our appointment, and even texted "got the keys"....
Response from the owner Replied: Hi Ana, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 21, 2023
If you want zero stress, high quality customer service and attention to detail when buying a car, go to this dealer. They are exceptional. Carlos Gonzalez is very professional and provides excellent customer service. He’s attentive to all details. He goes above and beyond to make your experience...
Response from the owner Replied: Hi Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 21, 2023
Not very happy with the experience. The service manager was never proactive keeping me informed on the status of my repair. Kept the car for 8 days without telling me beforehand. When I requested a loaner after 3 days without a car, the response was I would be put in a waiting list but there were...
Response from the owner Replied: Hi Paula, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 21, 2023
I went in to change my steering wheel and my advisor Rey Hernandez is the best. He explains to you everything and helps you through the process of understanding. Recommend him.
Response from the owner Replied: Hi Andyel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 20, 2023
(Translated by Google) Excellent service, super satisfied with my new car, the seller Kenny, the best, without a doubt, I recommend it with my eyes closed, thank you, thank you(Original)Excelente atención super satisfecho con mi nuevo carro el vendedor kenny el mejor sin duda se los recomiendo con...
Response from the owner Replied: Hola Franklyn, nos exigimos mucho, así que es gratificante saber que tuviste una gran experiencia con nosotros. No dudes en llamarnos si alguna vez necesitas algo. ¡Ten cuidado en la carretera!
Cars.com Review
- July 20, 2023
Everybody was really nice. Environment was very clean
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 20, 2023
I love Mercedes-Benz of Pembroke Pines! My advisor Stephen Hall is reliable and I can always count on him to ensure that my vehicle is ready to go.
Response from the owner Replied: Hi Michelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 19, 2023
My adviser is amazing Melvin Haynes. He not only makes sure the car is ready when he says. He is always to listen to the concerns.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 19, 2023
The Mercedes Benz rep that handled the service on my vehicle was excellent. He was courteous, friendly, and willing to go above and beyond for us.
Dealer Replied: Hello David, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 19, 2023
I’ve been around the Mercedes Benz car brand for as long as I can remember because of my dad. I grew up leasing cars like him and I finally decided to pump the brakes *pun intended* and actually purchase a car.After I got into an accident and mine was a total loss, I visited about 9-10 dealerships...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 19, 2023
Melvin was so helpful in assisting me with my routine Mercedes service appointment. He was kind, understanding, and gave great advice on which services I should add to maintain a health car. Thank you!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 19, 2023
Melvin was so helpful in assisting me with my routine Mercedes service appointment. He was kind, understanding, and gave great advice on which services I should add to maintain a health car. Thank you!
Dealer Replied: Hello Isabella, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 19, 2023
Professionalism.
Response from the owner Replied: Hi Luis, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 19, 2023
Just FANTASTIC
Response from the owner Replied: Hi Juan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 19, 2023
(Translated by Google) Very happy with the attention in the Mercedes Benz of Pembroke Pines. Thanks for everything.(Original)Muy contentos con las atenciones en la Mercedes Benz de Pembroke Pines. Gracias por todo.
Response from the owner Replied: Hola Roberto, gracias por su crítica positiva. Estamos contentos de haber sido de utilidad para usted. No dudes en llamarnos si alguna vez necesitas algo. ¡Ten cuidado en la carretera!
Cars.com Review
- July 18, 2023
Satisfy with customer service ,sales person was courteous and helpful
Dealer Replied: Hello Amin, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 18, 2023
My son brought his 1995 Mercedes in for and oil change and tire rotation. He’s home from college and works hard to keep his one owner really nice in top order. Last year he had his oil changed in Ft Lauderdale for $97.16. This year had to spend 398.41.$54 of that was for rotation. This is sooo...
Response from the owner Replied: Hi Tim, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- July 18, 2023
Nice beautiful experience buying a wonderful car where everything we been was excited to me and my son who was the person for who the car was bought. As the buyer of the car, we felt like hone. The services provided by the dealer personnel was great. I.durely will recommend to friends to visit you.
Dealer Replied: Hello Nasser, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 18, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 17, 2023
Response from the owner Replied: Hi Farrukh, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 17, 2023
Oustading services from the time you enter the building the sales person the financial person everyone in general well recommend this Dealer .
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Carmen! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 17, 2023
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- July 17, 2023
My service representative Peter Armstrong was outstanding. He was very attentive and went above and beyond to ensure that all my concerns were addressed in an exemplary manner. I would definitely use this dealership again for service because of Peter.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 16, 2023
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Cars.com Review
- July 16, 2023
Always great service, staff very friendly and helpful. Love the free coffee and car wash!!!
Dealer Replied: Hi Roseline, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- July 14, 2023
Everyone was top notch! We bought a car and then return the next day and bought another one!
Dealer Replied: Hi Lindsay, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 14, 2023
Extremely smooth process of dropping my car car for service! Ask for Romeo, he was very kind and helpful!
Response from the owner Replied: Hi Ashley, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 13, 2023
Great customer service and support. Moises Abadi was very accommodating and helpful. Thanks to the entire team.
Response from the owner Replied: Hi Adam, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 13, 2023
Great service, on time and with best quality. Kudos to Malvin, great customer manager.
Response from the owner Replied: Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 13, 2023
Great service, thanks Peter. Just a couple things didn't make this review 5 stars: I didn't have a loaner even though I asked previously if it was required to reserve it. I was requested to get originals paper invoices for all services, even though they are reported in the National system.
Response from the owner Replied: Hello Monica, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- July 13, 2023
Pleasant and professional service delivered in the promised time. I am very impressed and will definitely use their excellent sevice again.
Response from the owner Replied: Hi Pete, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 12, 2023
Prompt service with pleasant staff and effective assistance.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- July 12, 2023
Roman the service advisor was great. He was nice respectful and very efficient. As usual even when you have the paid maintenance you end up spending lots of money anyways. The place is expensive, but the service is good.
Response from the owner Replied: Hello Maria, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- July 12, 2023
My overall experience with this dealership is excellent!Stephen Douglas is an outstanding service representative!
Response from the owner Replied: Hello Robbin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 12, 2023
I'm blown away by the unprofessionalism shown at the service department, especially by the service director Orlando Dominguez. I have no idea how such a dunce got a job working with people.
Response from the owner Replied: Hello Walrus, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 12, 2023
I have never had such poor customer service from a company who is supposedly well known for their great service for clients who purchase their luxury vehicles. On several occasions, I’ve gone to the dealership for maintanence, etc. and have been handed off from associate to management with no proper...
Response from the owner Replied: Hi Escarlen, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 11, 2023
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Pembroke Pines. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- July 11, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Google Review
- July 11, 2023
I was very impressed on the way I was treated. I felt like I was under no pressure or obligation to purchase a car. I explained what I wanted. I am truly happy becoming a Mercedes Benz family member. I sincerely want to thank my salesman Moises and his outstanding team that made it happen.
Response from the owner Replied: Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 08, 2023
I went into fix an ongoing issue with my Mercedes. Carlos, the service advisor was very helpful, he kept me informed every step of the way as my vehicle was at their facility. The service was prompt, and they even took care of some things and I did not need my car needed. Would absolutely recommend...
Dealer Replied: We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 08, 2023
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- July 08, 2023
(Translated by Google) Oil change that day they told me 2 hours and I left with 4 hours from there without an explanation people who arrived after I left first was just the service nothing more(Original)Cambio de aceite ese días me dijeron de 2 horas y salí con 4 horas de ahí sin una explicación...
Response from the owner Replied: Hola, Renier, gracias por tomarte el tiempo de dejarnos tus comentarios. Llame a nuestro gerente general al (954) 644-5035 para conocer las formas en que podemos trabajar para resolver estos problemas. Esperamos tener noticias suyas pronto.
Google Review
- July 07, 2023
Solution specialist who help to get the job done
Response from the owner Replied: Hi Jamal, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- July 07, 2023
It is great to go to a facility where they provide awesome services. My service advisor Peter Armstrong was exceptional. I recommend to see Peter Armstrong at Mercedes-Benz of Pembroke Pines for services you?ll have an amazing experience
Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 06, 2023
Absolutely the worst experience ever! I had an appointment for a service at 1:00pm and almost one hour after I had to get up and ask why I wasn’t been called yet. My advisor was sitting on his desk without reaching out to me. Second, I had to dropped off my car for several days to fix the issue of...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 04, 2023
My advisor was very helpful and knowledgeable. He dealt with my issue efficiently and quickly.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 04, 2023
I enjoy coming to Mercedes-Benz of Pembroke Pines, they always have my car in and out. Only down side about this dealership and the only I used to go to (Mercedes-Benz of Pompano) is they never have any loaners avaliable. I always have to go and rent my own car. I'm a former BMW owner, and would...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 04, 2023
I’m very satisfied with my service agent Mr. Raydel Hernández. This gentleman was very kind and professional. He explained to me the process and the nature of the service. Thank you!
Response from the owner Replied: Hi Gail, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 04, 2023
I was satisfied with the overall experience. Everything was done as expected .
Dealer Replied: Hi Rose, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 03, 2023
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- July 03, 2023
Response from the owner Replied: Albert, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (954) 644-5035 so we can work with you to make this right.
Cars.com Review
- July 03, 2023
Same day service? I didn?t have to leave my car for days. beautiful
Dealer Replied: Hi Carlos, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 03, 2023
Thanks to Orlando and crew for always for making service my car so easy I would highly recommend any and everyone to go Mercedes Benz 👍🏾👍🏾👍🏾
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- June 30, 2023
I am very satisfied with my recent car service with Mercedes Pembroke Pines. It?s easy to schedule online. Upon arrival, they already had my info. Service rep Malvin is very pleasant to work with, knowledgeable and gave me clear explanations. I called for status update and he went to check status...
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Cars.com Review
- June 30, 2023
Carlos was very helpful and attentive and attentive.
Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2023
Great experience and excellent expeditious experience with Wesley Green, Justin Imperiali and Ervido Castano finance manager!
Response from the owner Replied: Hello Ruth, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 29, 2023
The completion of service took to long and should not have exceeded 5 days.
Dealer Replied: Hi Carolyn, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 29, 2023
The car would not shift from park. The process to get the car towed and the issue resolved was well done. No issue is ever pleasant, but Melvin helped even without a scheduled appointment. Could not have been much better. Thanks M-B
Response from the owner Replied: Hello Larry, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Google Review
- June 29, 2023
I was recently at the dealer to purchase a new car and I had an amazing experience with the car salesman Carlos Montenegro. He provided me excellent customer service and made the entire process easy for me. I am so happy with my purchase and I would definitely recommend him.
Response from the owner Replied: Hello Felix, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- June 29, 2023
Honest sales process. Sales team, specifically Nikolaos was honest and knowledgeable. Walked me through available inventory and when we settled on a car, helped to get the sale done. Great dealership and great people. Thank you for my new car. Vlad
Dealer Replied: Hi Vladimir, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 28, 2023
Excellent service and excellent customer service
Response from the owner Replied: Hi Ricardo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- June 27, 2023
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- June 27, 2023
This was my first Mercedes-Benz and I have to say- I’m proud to be a new MB owner! The customer service and attention to detail is what made my experience outstanding. William Gonzalez and Moises Cisneros treated me like family, were very honest and helped me find a car that was perfect for me. From...
Response from the owner Replied: Hi Krysta, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- June 27, 2023
Great experience! Would highly recommend. My salesperson Tom Lombardic was easy to deal with and kept me informed along the way while I waited for the car that I ordered. Once the car came when I picked it up it went very smoothly.
Dealer Replied: Hi Bruce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 27, 2023
Honest sales process.Sales team, specifically Nikolaos was honest and knowledgeable. Walked me through available inventory and when we settled on a car, helped to get the sale done.Great dealership and great people.Thank you for my new car.Vlad
Response from the owner Replied: Hi Vladimir, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 27, 2023
The Visit at Mercedes Benz are pleasant. I got all that came for. My service was not too long and I appreciate the guys that helped me. They are always professional. Mercedes Benz have a good team!
Response from the owner Replied: Hi Grace, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 26, 2023
great service
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Yelp Review
- June 26, 2023
Believe what you read, except 2 1/2 stars is far too generous.  This place is completely unprofessional.  We made an appointment a month in advance for a software safety recall, something that takes less than thirty minutes to complete.  When making the appointment we made sure they knew we'd be...
Yelp Review
- June 26, 2023
Believe what you read, except 2 1/2 stars is far too generous. This place is completely unprofessional. We made an appointment a month in advance for a software safety recall, something that takes less than thirty minutes to complete. When making the appointment we made sure they knew we'd be...
Google Review
- June 26, 2023
Excellent service, Stephen Douglas is great , every courteous and make sure customer is satisfied I rate him A +. The staff is wonderful at Pembroke pines Mercedes Benz.I would never go anywhere else . Isolyn Cameron customer is
Response from the owner Replied: Hi Isolyn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- June 26, 2023
We walked into this dealership, several sales people saw us, looked at us, never said hello or welcome. Walked inside, not even the people at the service desk said welcome. Then we asked if we could see a car, she walked away, came back and told us, we are too busy, call us to make an...
Response from the owner Replied: Hi Elisabeth, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- June 26, 2023
great service!
Response from the owner Replied: Hi Shaila, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- June 25, 2023
It was a great experience. Customer service was amazing,
Yelp Review
- June 24, 2023
Let's start by stating that service advisor I had; Peter Armstrong called to threaten me over car keys that I ordered. It's the most unprofessional car dealership I've ever been to.I live in miami as well as abroad. My key was giving me issues and I needed to replace it. I called the service dept...
Yelp Review
- June 24, 2023
Let's start by stating that service advisor I had; Peter Armstrong called to threaten me over car keys that I ordered. It's the most unprofessional car dealership I've ever been to.I live in miami as well as abroad. My key was giving me issues and I needed to replace it. I called the service dept...
Google Review
- June 23, 2023
Great experience. Leased my car here about 3 years ago and decided to buy it today! Carlos Gonzalez was a tremendous help and attended me super well. He was very quick at getting back to me and made the process super easy. I would recommend him 100%. You need Carlos in your life!
Response from the owner Replied: Hi Natalie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 23, 2023
Purchasing the vehicle. Pleasant experience.The vehicle and service just awful.I would not recommend and would never purchase from them ever again.
Response from the owner Replied: Hi Heydi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- June 23, 2023
Lack of communication on warranty repair ,first visit December 2022 vehicle was diagnosed for defective windshield washer system ,i was informed parts had to be ordered for my vehicle 2021 sprinter 2500 ,once ordered I would be informed and scheduled for repair, after months went of no email or...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- June 23, 2023
Top Notch finished early service was quick car was washed they called a car to send me home the only issue no loaners unless I wanted to wait 30-45 days for service
Dealer Replied: Hello Aian, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- June 23, 2023
Response from the owner Replied: So many stars! We're happy to have earned it!
Cars.com Review
- June 23, 2023
The best experience buying a car fast and professional
Dealer Replied: We are pleased to hear you had such a positive experience with us, Elyam! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 23, 2023
Stephen was very helpful and quick to get my car taken care of
Dealer Replied: Hi Janice, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cars.com Review
- June 22, 2023
Great dealership Awesome service advisor. It?s always a pleasure visiting this dealership.
Dealer Replied: Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 22, 2023
Nice experience. The advisor was very professional
Dealer Replied: Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 22, 2023
The entire process went very smoothly. They are outstanding in doing business, and we end up purchasing a GLC instead of a GLB (our initial plan).
Dealer Replied: Hi Leandro, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 22, 2023
Best Mercedes dealership in town. Service Manager ?Orlando? was more than helpful, went above and beyond. I recommend this dealship
Dealer Replied: Hi Mohamad, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- June 22, 2023
Great Customer Service and attention to detail on my new MB GLA45
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Roderick! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 22, 2023
Very helpful and they fix the lighting problem thank you
Response from the owner Replied: Hello Gisela, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 22, 2023
Excelente customer service from Mr. Melvin. My service representative. Explain why was a recall and what’s was going to place and how long it was took take. Thanks you
Response from the owner Replied: Hello Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 22, 2023
Process was smooth and easy. Pinder made it a worthwhile drive to get my used vehicle. They even put 4 new tires on it and shampooed all the seats without asking.
Dealer Replied: Hi Gady, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 22, 2023
Rey was very helpful with explaining and getting all the checks and repairs needed for my car.
Dealer Replied: Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 22, 2023
No communication called and left a message so many times to check the status of my car .service advisor doesn't want to answer.
Dealer Replied: Hi Shinu, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- June 21, 2023
Awesome all around, everyone was courteous and were fast in solving the problem because we were leaving on a trip the next day. Thanks
Dealer Replied: Hi Alberto, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 21, 2023
Buen trato excelente todo muy originales todos excelente servicio
Dealer Replied: Hola Michel, nuestro personal se dedica a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar. Como uno de nuestros valiosos clientes, queremos agradecerle sinceramente por su negocio y esperamos verlo aquí nuevamente en el futuro.
Cars.com Review
- June 21, 2023
Service was excellent Mr stephen Douglas my adviser always shows kindness and professionalism .
Dealer Replied: Hi Renold, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 21, 2023
Melvin at Mercedes Pembroke Pines made my service visit so easy. He was knowledgeable of my vehicle needs and explained all service aspects thoroughly. It was a great customer experience and would definitely take my car back for service with him.
Dealer Replied: Hi Maggie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 21, 2023
Response from the owner Replied: Hi, thanks for the great rating!
Cars.com Review
- June 21, 2023
Romeo has excelent customer service skils. Highly recommended.
Dealer Replied: Hello Roberto, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- June 20, 2023
Truck looked very nive but driving it with unbalanced tires was not pleasured. Took the truck to especialized servicer and the tires were damaged and unable to be balanced. Dealer did not take responsability for it.
Google Review
- June 20, 2023
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- June 20, 2023
I had the privilege of working with Carlos Montenegro on the purchase of my new Mercedes-Benz and I am blown away by his exceptional customer service. From the moment I walked into the dealership, Carlos greeted me with a warm smile and made me feel comfortable and confident in my purchase. He took...
Response from the owner Replied: Hi Felix, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 19, 2023
Having purchased multiple vehicles from different luxury car brands over the years, I can say with certainty that Mercedes Benz of Pembroke Pines was absolutely the best! Nikolaos helped me find exactly what I was looking for and without any of the typical pressure or sales tactics you typically...
Response from the owner Replied: Hi Nicole, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- June 19, 2023
Pedro in the service department is phenomenal. Overall this specific Mercedes dealership is the best around. There are other Benz dealerships but locally this is the best.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 17, 2023
Service was great! Thank you
Response from the owner Replied: Hi Atilio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 17, 2023
Very good place. The staffs are well trainedand professional.They treat customers very kindly. I love that place.
Response from the owner Replied: Hi Sultan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 16, 2023
(Translated by Google) It's my first time buying a Mercedes-Benz and I'm too happy. They took very good care of me and did everything possible for me to leave with my car from the dealer. My seller Carlos and the financier were too professional. I would definitely recommend it. Very happy to have...
Response from the owner Replied: Hola Sugel, gracias por tu evaluación positiva. Estamos felices de haber sido de servicio para usted. Siéntete libre de pasar si alguna vez necesitas más ayuda.
Google Review
- June 16, 2023
Terrible communication, no call back or status update about car. Dropped my Gl350 for check engine light on. Called so many times to get the service update and my service advisor Rey never called back. Poor customer service..
Response from the owner Replied: Hello Benny, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- June 16, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Cars.com Review
- June 15, 2023
Great service and great Advisor, thank you Ray! My advisor
Dealer Replied: Hello Gerardo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 13, 2023
Took my car in for service and my advisor Yasmany always provides great advice in what is best for my car. I trust his advice ensuring that my driving experience will be the same as the first day I bought my car. Thank you, Yasmany!Ralph A
Response from the owner Replied: Hello Rafael, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 12, 2023
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and packages). They...
Response from the owner Replied: Hello Jaime, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so it’s gratifying to hear you had a great experience with us. Thank you for your kind review; we are happy to pass along your comments to Mr. Roberto Herrera and Mr. Ricardo Sala here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 10, 2023
CAN'T.SAY.ENOUGH.GOOD.THINGS! My entire experience was absolutely seamless and Sera made me feel 100% comfortable with my budget. She was very prompt and responsive, without ever pushing me to make a decision. It was more of an educational conversation, answering each and every question I had, and...
Response from the owner Replied: Hi Rozy, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 10, 2023
Super unprofessional!!! These people cancel the appointment that I made 3 weeks in advanced one day before for no reason at all . When I called to figured out why the cancel the appointment they said that they will take me in if I was there at 9 am , which I did . Once I was there they told me I had...
Response from the owner Replied: Hi Maria, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 10, 2023
Best experience while leasing a car I have ever had. ¡Kenny Vazquez! was the most helpful and amazing sales man I have ever seen and he was right there from start to finish, couldn’t have made it if it wasn’t for him! Overall everyone was super nice! 100% would recommend.
Response from the owner Replied: Hello Alessia, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 10, 2023
Excellent service, Orlando has been my service advisor for years and there no words to describe his integrity, knowledge!
Response from the owner Replied: Hi Claudia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2023
Response from the owner Replied: Hello Juan, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (954) 644-5035 so we can assist you further.
Google Review
- June 08, 2023
BEST EXPERIENCE EVER! Thank you so much Nikolaos best sales consultant. He promised and delivered everything I wanted in my GLE 450 and more. Very attentive and detailed. Thanks a million.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Stephanie! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 08, 2023
We had a beyond horrible experience, from the beginning when they mixed up the car we agreed to buying, to the four times we had to make service appointments for the car to be repaired. The car stalled out on the highway when we were traveling. When making a service appointment, we were told we...
Dealer Replied: Hello Stacey, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- June 08, 2023
(Translated by Google) I strongly recommend not going to this store, if you are considering this store for your purchase, especially servicing your car. Their customer service lacks professionalism and responsibility. Since the day I purchased my car, I have experienced recurring transmission...
Google Review
- June 07, 2023
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- June 07, 2023
Excellent
Response from the owner Replied: Hi Christian, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 07, 2023
Awesome staff supportive of customers' car care! Staff was eager to accomodate the client's deficiencies.
Response from the owner Replied: Hi Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 06, 2023
Trading in and buying a car was pleasant and effortless. Carlos found the exact preowned Mercedes color interior and exterior our daughter had been looking for and made the transaction smooth.
Response from the owner Replied: Hi Jenny, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- June 06, 2023
As always, treated exceptionally well by the staff here at MB of Pembroke Pines. This is a warranty visit, and the repairs were done as described and professionally. Carlos made sure I was notified of the status at all times. Thank you once again for a wonderful experience.
Dealer Replied: Hi Jose, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 05, 2023
Everyone was professional, honest and welcoming ,
Response from the owner Replied: Hi Maryam, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 05, 2023
Excellent experience. Orlando Dominguez is very knowledgeable, helpful and extremely professional.
Response from the owner Replied: Hi Connie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 03, 2023
The attention at the dealer was fantastic. Ricardo Vargas the seller made everything very easy. 100% recommended
Response from the owner Replied: Hi Andres, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 02, 2023
After experiencing different service departments with my previous cars which included Bentleys, BMWS, and Mercedes I can honestly say that the service department at Mercedes Benz of Pembroke Pines is by far the best.
Response from the owner Replied: Hi Alfredo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Yelp Review
- June 02, 2023
Terrible customer service. No answer no calling back. Service department awful. My car got flooded took the car there adjuster went to see the car and for 3 weeks no one let him see or helped him to get access to the car then they did not answer and when they did they had a terrible attitude.
Google Review
- June 02, 2023
While the car buying process was decent enough, the follow-up service promised on the car was the absolute worst experience I have ever had with a dealership. From trying to chase down the dishonest sales person to schedule my service (I had to go through them for some reason), to them not letting...
Response from the owner Replied: Hi Adam, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- June 02, 2023
Overall great experience. It is a busy service center, but did get the car when I was told I would.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Martha! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 01, 2023
Response from the owner Replied: Hello, we take these reviews seriously; please reach out to us at (954) 644-5035 so we can obtain some feedback about your previous experience with us. Thank you.
Google Review
- June 01, 2023
They deserve minus stars! I would give them a minus -10 if I could. They are horrible communicators and couldn’t even fix my hold Mercedes after keeping it for 7 weeks. During that time they called me ONCE and during that time they NEVER followed through on anything. I had to send several texts...
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- May 31, 2023
My first maintenance visit was not a good experience. When I made the appointment, I was told it may take a couple of hours. When I arrived, I was told by the service advisor that it would take two hours, maybe three. At about three hours, I asked the advisor about the progress and when it might...
Response from the owner Replied: Hi John, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 30, 2023
Orlando services manager was so professional and so kind. He helped me with what I needed and answered all my questions. Thank you so much ORLANDO!! 🙏🏼🙏🏼
Response from the owner Replied: Hi Jeneury, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 30, 2023
Stephen Hall was very professional and helpful. The repairs were done in a timely manner.
Dealer Replied: Hi Frederick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 30, 2023
Worst car dealership I’ve ever dealt with in 50 plus year. They sold me a damaged car and actually blamed me for it. Thankfully I took pics of the car before I purchased it. They did a chop shop job making the repair with a horrible paint job and the next week with 150 miles on the car cylinder...
Response from the owner Replied: Hi Larry, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 29, 2023
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 29, 2023
Tom Lambardic is the man! I bought a car from him 10 years ago and his customer service is still the same. The whole entire process was quick and seamless. Thank you so much for everything!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 29, 2023
First, everyone at the dealership is very helpful and professional. My biggest issue is when your dropping off the car and picking up. The wait time when you have an appointment is way longer than it should be. Either your booking to many appointments at the same time or you don?t have enough...
Dealer Replied: Hi Dennis, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- May 27, 2023
Everything was very professionally handled. The salesperson was knowledgeable and assisted with my lease end options and new car purchase. I have been leashing with this dealer for over 15 years and have no complaints.
Yelp Review
- May 26, 2023
This could qualify as the worst car dealership in America. They are rip-off artists that have no education on the product they are selling. This was 100% the worst car buying experience I've ever had in 40 years and the car manufacture (Mercedes Benz) is probably one of the lowest class so called...
Yelp Review
- May 26, 2023
This could qualify as the worst car dealership in America. They are rip-off artists that have no education on the product they are selling. This was 100% the worst car buying experience I've ever had in 40 years and the car manufacture (Mercedes Benz) is probably one of the lowest class so called...
Google Review
- May 26, 2023
Response from the owner Replied: At Mercedes-Benz of Pembroke Pines, we pride ourselves on providing an exemplary customer experience, so we're deeply disappointed to see that your customer experience did not reflect that. We hope you'll reach out to us at (954) 644-5035 so we may discuss details. We hope to hear from you soon.
Google Review
- May 26, 2023
The Worst customer services!!!!!!! I'mtrying to get a part since February, and no luck!!!!
Response from the owner Replied: Hi Karen, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- May 25, 2023
Everything was very professionally handled. The salesperson was knowledgeable and assisted with my lease end options and new car purchase. I have been leashing with this dealer for over 15 years and have no complaints.
Dealer Replied: Hi Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 25, 2023
Carlos was very helpful in having my vehicle serviced today.
Dealer Replied: Hi Laura, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 24, 2023
Justin Imperatori was awesome.
Response from the owner Replied: Hi Regina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 24, 2023
Justin is doing an excellent job. He is in control of every step of the process and communicates this very well to me as a customer.
Response from the owner Replied: Hi Willem, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 24, 2023
Response from the owner Replied: Hi Jonathan, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 22, 2023
Awesome experience from help picking out my new GLC 300 from shipping list with all the options and color, I wanted. Davidson Bohach, was very professional and attentive. No issues and just a totally wonderful experience in car shopping. Highly recommended, Pembroke Pines, chose them over...
Response from the owner Replied: Jean, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- May 22, 2023
The mechanics work was well done and car was returned clean without any grease marks. Service writer agreed to waive the diagnostic fee of $300 if repair was done at Mercedes and that was nice because I had to argue about this at another local dealership. The Service Writer was difficult to...
Response from the owner Replied: Hello Gregg, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- May 21, 2023
Great service. They assisted me in putting a hold on car well before it was built that has all the look and options I was looking for. The car is everything I wished for. I love my new Mercedes!!!
Response from the owner Replied: Hello Chris, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- May 19, 2023
It was a professional and relaxed experience. The sales man was very thorough in his knowledge and exact in answering my questions.
Dealer Replied: Hi Judith, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Google Review
- May 17, 2023
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pembroke Pines. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-5035. Have a great one!
Google Review
- May 16, 2023
Had BF service performed $$$$ but my concierge Melvin iswas excellent. Kept me informed the whole time.
Response from the owner Replied: Hi Sheyla, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 16, 2023
Excellent experience with staff and especially the sales executive Joshua highly recommended buying a from him. The new glcE300W is the ultimate luxurydriving.
Response from the owner Replied: Hi Teri, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 15, 2023
The key take too long
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- May 15, 2023
Peters customer service was exceptional very detailed oriented yet straight to the point and prompt to
Response from the owner Replied: Hi Tanya, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 15, 2023
Good service and clarify in the moment to ask for quote
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 13, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Cars.com Review
- May 13, 2023
Had my car for a month! !!...and still was not in a rush to get it back to me. I went to the top with complaint, Nobody cares!!!... This was my worst experience with a dealer service department in my 55 years of life. They really lived up to the bad perception everyone has for CAR DEALERS. I live...
Google Review
- May 13, 2023
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Cars.com Review
- May 13, 2023
Pleasantly surprised by the great service! Took my car for service, and the process of getting the loaner, and getting my car back, was perfect.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 12, 2023
My experience at Mercedes Service Department is excellent.Everyone is courteous and professional..Peter Armstrong the service advisor always goes above and beyond to make sure the customer is satisfied with the service provided.I believe he's ready for an entry-level management position within the...
Response from the owner Replied: Hello Donna, thanks so much for the warm recommendation of Peter Armstrong here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 12, 2023
It takes 2 hours for them to receive your vehicle and give you a loaner. Plus 24 hours to do service A maintenance of a car. They are way too busy to give you a good service.
Response from the owner Replied: Hello Jennifer, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- May 12, 2023
The reason for my low review is the cost of this service is just outrageous. $1,200 to change the oil, top off fluids, and do a general check of the car. This cost of service is why we?ll be turning in our lease when it is up and not getting another Mercedes.
Dealer Replied: Hi William, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 11, 2023
Carlos Montenegro is the most amazing salesperson. He worked tirelessly to find the exact car I wanted. He was absolutely awesome from start to finish and went above and beyond. The dealership is clean and has a lot of stock to look at. Great experience 👍
Response from the owner Replied: Helloo Suzana, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 11, 2023
Love this place honest employees no games in the prices
Response from the owner Replied: Hello Camilo, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 11, 2023
Some staffs are eager to work and assist customers while some are just clock watchers. Customer service at service dept and scheduling can improve.
Response from the owner Replied: Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- May 10, 2023
Good customer servise
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Celeste! Drive safe, and we'll see you on the road.
Google Review
- May 10, 2023
This my family I created over the years my third purchase with them and I’m very satisfied they honest they make me feel welcome specially Ricardo they do not make you feel less
Response from the owner Replied: Hi Gia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 10, 2023
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Pembroke Pines! Thank you!
Google Review
- May 10, 2023
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 09, 2023
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 09, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Cars.com Review
- May 08, 2023
Ok just to be clear I would not shop at this dealer if it was not for my sales rep Pender. My interactions with some older managers here have always been bad. They are arrogant and conceited. Pender is always helpful, patient, and willing to educate on the vehicle. My biggest issue was that I got...
Google Review
- May 08, 2023
DO NOT TRUST. sketchy sketchy! they take advantage of people who don’t know much about cars. Orlando Dominguez who is the manager “fixes” your car before insurance comes without your consent or signature. We sent him a bank statement to prove we are we’re at a gas station since “he found water in...
Response from the owner Replied: Hello, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- May 08, 2023
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Pembroke Pines. Thanks again!
Google Review
- May 08, 2023
Excellent buying experience with Florian. Night and day compared to some of the other dealers we visited as far as professionalism and sophistication. Highly recommend.
Response from the owner Replied: Hello Krista, we are pleased to hear you had such a positive experience with us, if you ever need help, just give us a call. Happy motoring!
Google Review
- May 08, 2023
Great experience very professional also Peter Armstrong my service manager was very helpful . Thanks for the experience
Response from the owner Replied: Hello Victoria, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 08, 2023
(Translated by Google) Excellent super service, very friendly(Original)Excelente servicio súper , muy amables
Response from the owner Replied: We appreciate you taking the time to leave us a response, Maria! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 08, 2023
(Translated by Google) a very nice Dealer and excellent service, everything on time and fast(Original)un Dealer muy bonito y una excelente atención, todo a tiempo y rápido
Response from the owner Replied: Hola Honorio, estamos muy contentos de haberte brindado una experiencia tan positiva. No dude en comunicarse si hay algo más que podamos hacer por usted.
Google Review
- May 07, 2023
Ok just to be clear I would not shop at this dealer if it was not for my sales rep Pender. My interactions with some older managers here have always been bad. They are arrogant and conceded. Pender is always helpful, patient, and willing to educate on the vehicle. My biggest issue was that I got...
Response from the owner Replied: Hello Hector, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 06, 2023
Excellent service by advisor Melvin Hayes ! Five star service by him !!!
Cars.com Review
- May 06, 2023
It was really easy and quick to buy a vehicle here
Cars.com Review
- May 05, 2023
My service person Peter was excellent with my service. Mr. Peter keep me informed throughout the whole process. They also has a phenomena Manger Orlando who is dedicated to his employees. Kudos to Pembroke Pine Mercedes Benz.
Cars.com Review
- May 04, 2023
Well done, service was excellent and of the kind I expect.
Dealer Replied: Hi Oswald, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 03, 2023
We trade our prior MB for. 2002 GL450. The process was fast, fair and friendly.
Dealer Replied: Hi Monica, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2023
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- May 02, 2023
poor customer service neither the seller nor the sales manager responded to my requirements I received the vehicle with a single key, which also had a low battery, without an owner's manual and with gasoline in reserve
Cars.com Review
- May 02, 2023
Always a pleasant erxperience at my Pembroke Pines Location of Mercedes Benz. they take the time to explain the issues and provide updates to when they will be completed.
Google Review
- May 02, 2023
Every aspect of my purchase, trade-in, and delivery of my new 2023 Mercedes Maybach GLS600 was handled with precision and care by the Team at MB of Pembroke Pines
Response from the owner Replied: Hi Jeffrey, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 02, 2023
They where very respectful and they worked with me so i was able to get the car
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 01, 2023
Quality of service responsiveness has deteriorated significantly at your service department. Once you drop the vehicle for service, it takes a significant effort to locate your service advisor and if you don’t find him no one else in that group can tell you anything about the status of your car. You...
Response from the owner Replied: Hi Jaime, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We have shared your experience with our management team for review and follow up.
Google Review
- May 01, 2023
O M G!!! Carlos called back. Most of the time I never get calls from other advisors Thank you !
Response from the owner Replied: Hi Norma, thank you for taking the time to share your feedback with us. We hope to see you soon!
Google Review
- May 01, 2023
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- May 01, 2023
Melvin took GREAT care of us and our car! We got the car at another dealer, but took it in to get serviced at Mercedes of Pembroke Pines because it is more local to where we live, and he took our car and treated us fantastically! If you have a Mercedes and need to get it serviced, make sure that...
Response from the owner Replied: Hello Sebastian, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 01, 2023
A usual, my experience with Mercedes Benz was fantastic. Rey was the absolute BEST!!
Response from the owner Replied: Hi Natasha, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 01, 2023
Mr. Carlos M was amazing. He made sure we were able to get a rental. My appointment was early but because I had a medical emergency I arrived late and everyone was very kind and made sure things went smoothly. I appreciate everyone that helped me. My car drives amazingly now!
Response from the owner Replied: Hi Yvonne, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- April 30, 2023
Excellent service, excellent attention and beautiful place
Dealer Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Cars.com Review
- April 29, 2023
Above and beyond..Carlos Medrano assures your satisfaction and gives you great service at his will. I refer him to anyone, no question about it. He's your man!
Dealer Replied: Hi Leylany, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 29, 2023
Response from the owner Replied: Hi, thank you for the high star rating! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 28, 2023
My experience was very positive. My sales person was very attentive and patience. He showed me multiple vehicles to help me make a decision.
Dealer Replied: Hi Milargo, we are very happy we could provide you with a positive experience! Thank you so much for your feedback! We hope you have a great day!
Cars.com Review
- April 28, 2023
My service advisor Rey Hernandez is excellent. He's very professional yet compassionate. He makes sure to answers all your questions. Great communication skills.
Dealer Replied: Hi Deborah, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 28, 2023
Carlos Medrano is a superb service advisor..he goes above n beyond his knowledge n expertise to help his clients and assure all is in order n promptness to the client. I would refer him no questions asked to anyone needing assistance in any vehicle.. he's your man! Top notch! Thanks for all you do!
Response from the owner Replied: Hello Leylany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 28, 2023
Great service. Quick, efficient
Response from the owner Replied: Hello Veronica, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- April 27, 2023
Excelente servicios ! Carlos da un buen trato excelente
Dealer Replied: Hola Elizabeth, gracias por tomarse el tiempo para publicar su evaluación! Las reseñas son muy importantes para nosotros, ¡y apreciamos las positivas! ¡Atentamente!
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hello David we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Mercedes-Benz of Pembroke Pines, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 644-5035 to discuss ways we can better serve you in the future.
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hello Dave, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Mercedes-Benz of Pembroke Pines (954) 644-5035
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hi Dave, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 644-5035 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hi Dave, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Mercedes-Benz of Pembroke Pines, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 644-5035 to discuss ways we can better serve you in the future.
Google Review
- April 27, 2023
Excellent Chris and Romeo are exceptional
Response from the owner Replied: Hi Annette, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 26, 2023
My experience at this establishment was absolutely horrid. I will not be returning to this particular Mercedes Benz service center ever in life. The service representative Derek was very in unknowledgeable and dismissive. If I could give this visit a zero I would.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 26, 2023
Looking to purchase a car well over $40,000 in cash. I was assigned a sales agent, Moises. He was extremely rude, unprofessional, and wouldn’t let me even speak to a manager. It was shocking treatment for somebody trying to purchase a luxury car. Will not go here looking for a vehicle under any...
Response from the owner Replied: Hi Ian, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 26, 2023
Camilo was amazing his attention to our needs were excellent and we found the perception car
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 25, 2023
Excellent Service, Camilo, and our finance person were amazing. Their attention to our needs and expectations was superb.
Dealer Replied: Hi Sobrino, thank you for taking the time to share your feedback with us. We're looking forward to your next visit with us!
Google Review
- April 24, 2023
Great experience from start to finish. Because of where I live and the limited local selection we chose the vehicle we wanted on line. Our Salesman (John) was vey helpful and professional and made sure all of the details were taken care of, Including a fair trade in value. Once I drove to the...
Response from the owner Replied: Hi Trevor, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.