Google Review
- September 21, 2023
Very professional, helpful, and professional. Excellent service. Yes, recommended.
Response from the owner Replied: Hi Claudia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 21, 2023
I would give this location 1 star if it wasn’t for Rey!! I had the worst experience ever trying to schedule a service for my CLA. Ray was the only helpful employee in the entire facility. He understood my frustration and immediately found ways to make it right. Thank you again Rey!
Response from the owner Replied: Hi Crystal, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 21, 2023
Discriminated by the Service Advisers. Price gouging on the services. Wait time too long for express service. Broke down cause the Mechanics messed the engine up on my 2017 GLC. Had to pay 4 grand to get it repaired.
Google Review
- September 19, 2023
Take care of the financier Ervido CedanoI respect his way of working but for me he tries to make you lose money on everything.Cuidense del financista Ervido CedanoRespeto su forma de trabajar pero para mi trata de hacerte perder dinero en todo.
Google Review
- September 19, 2023
Response from the owner Replied: Thank you for taking the time to review us. Please contact us as soon as possible at (954) 644-5035 to discuss this negative rating and see if we can work towards making it right.
Google Review
- September 19, 2023
An excellent place to buy a vehicle even compared to FortlauderdaleUn lugar excelente para comprar un vehículo ni a comparación a fortlauderdale
Google Review
- September 19, 2023
Nikos was informative and helpful!Nikos provided excellent service!
Google Review
- September 18, 2023
A month ago I bought a Mercedes and everything was wonderful, the sellers, the dealer, the coffee, great attention, but I give 1 star for the financier, a white mulatto or young man of about 45 years old, who acts correct and polite, Take care of him, first he looks for a % about 3 points of what...
Response from the owner Replied: Hola Oscar, gracias por informarnos sobre este asunto. A nuestro Gerente General realmente le gustaría ayudarlo a cambiar su experiencia. Si estaría dispuesto a darnos otra oportunidad, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- September 16, 2023
cozy car showroom
Response from the owner Replied: Hi Evhenii, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 15, 2023
I had a terrible Service experience at MB Pembroke Pines. I brought my car here for a repair to be covered under warranty. After 2 visits and 4 weeks without a car, while my car was mostly parked in MBPPs parking lot, the problem remains unresolved. Based on my experience the competence of MBPP is...
Response from the owner Replied: Hello Axel, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 15, 2023
Only crazy salesmen, this man at the gas station who thinks he owns the ground floor, fights me and everything. COOL SELLERSSolo vendedores locos, este señor en el gas station que se cree dueño de bajo a pelearme y todo.VENDEDORES FRESCOS
Response from the owner Replied: Hola Valery, gracias por tomarte el tiempo de dejarnos tu opinión. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- September 15, 2023
Really disgusting sales rep, got out of the car he just sold to fight me and my partner just because HE doesn’t know how to drive….
Response from the owner Replied: Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 15, 2023
The entire buying process was pain free. No hassles and no pressure
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 15, 2023
Really disgusting sales person, looking to fight me because HE doesn’t know how to drive. NOT RECOMMENDED AT ALL RUN FROM THEM
Response from the owner Replied: Hi Beverly, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- September 15, 2023
Salesperson really rude and looking to fight at gas stations, not recommended at all
Response from the owner Replied: Hi Vanessa, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- September 14, 2023
Yasmany - worse customer service ever. We are leasing a new Benz, came in for a 30k service, asked to change the cabin filter because inside smells moldy, dude says No it's not part of the service and every car in SFL smells like that. What? LoL I promise you, that was his answer. He said they are...
Response from the owner Replied: Hi Peter, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 14, 2023
Mercedes Benz of Pembroke Pines’ sales and financial staff are very efficient at what they do. I didn’t experience pressure. They were very patient, professional and the process was extremely SEAMLESS!!!!
Response from the owner Replied: Hello Yolene, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 13, 2023
Melvin is really personable. He took care of my issue right away. Best service !
Response from the owner Replied: Hi Cecilia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk. Safe travels!
Google Review
- September 13, 2023
I dropped off my brand new Mercedes for its 1 year service, not only does the service that was prepaid ($3,000) does not include a tire rotation only an oil change but they dented my brand new, perfect condition car. When I brought it to be touched up they touched up the paint and got paint all over...
Response from the owner Replied: Hi John, thank you for bringing this matter to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 12, 2023
We're so grateful for Peter and Sera. Thanks to Peter we could get our money back from a total lost. The Geico agent wasn't answering his calls and he kept trying until the issue was resolved. He answered all our texts and he took this issue like it was his. Then, we met Sera in the sales...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Drive safe, and we'll see you on the road.
Google Review
- September 12, 2023
I just want to start by saying I live pretty far and I drove past a couple of Mercedes dealerships to do my service there at Pembroke Pines Mercedes. Peter was an amazing service advisor. Not only was he able to service my vehicle on the busiest day of the week but he also did it with a smile and...
Response from the owner Replied: Hi Dara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 12, 2023
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- September 11, 2023
Excellent customer experience
Response from the owner Replied: Hi Margarita, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 11, 2023
All the team was polite and professional however, my 3-star review is based on:1.- It took me 1:45+ to drop off the car for service!!! this is ridiculous.2.- There were some issues with the loaner car I was receiving which contributed to point #1. These issues included the car having ~1,000 more...
Response from the owner Replied: Hi Ricardo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 11, 2023
They by far exceed expectations when it comes to customer service. Being a woman it may feel uncomfortable walking into a place full of men who can potentially over charge / take advantage of you but Stephen Douglas is extremely professional and always makes my visit a pleasure. I do not need to...
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Google Review
- September 08, 2023
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Cars.com Review
- September 08, 2023
Amazing experience, ask for Melvin Hayes to assis You
Dealer Replied: Hi Mariesen, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- September 08, 2023
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- September 08, 2023
Bad customer service.
Response from the owner Replied: Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- September 08, 2023
They did a great job on my vehicle
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2023
Carlos in the service department gave me exceptional white glove service. I would definitely recommend to anyone that’s looking to service their Mercedes, and would suggest Mercedes pembrook pines and most definitely see Carlos in the service department. Thank you for always letting me leave with a...
Response from the owner Replied: Hi Kelvin, thank you for your kind review; we are happy to pass along your comments to Carlos here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2023
Great service by John C and RicardoThanks
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 07, 2023
Nikolaus Kozobolis helped us and we had a great experience and service with him.
Dealer Replied: Hi Mauricio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 07, 2023
Outstanding customer service by agent and thorough inspection of the car and needed future maintenance
Dealer Replied: Hello Jorge, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- September 06, 2023
From the moment I arrived the service advisor Peter I believe was his name, was professional and advised me as to how I should proceed after I shared my concern. He is definitely an asset to Mercedez. I'll continue to come to this location as long as he's working here.
Dealer Replied: Hello John, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 06, 2023
Great service
Response from the owner Replied: Hi Jonathan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 05, 2023
It was a quick and easy process. Melvin was the one who helped me and he explained what my car needed and didn’t pressure me to add on any services. He was very professional and I recommend him!
Response from the owner Replied: Hi Shirley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 03, 2023
Excellent service
Response from the owner Replied: Hi Jean, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 02, 2023
Pedro Rodriguez in the service department is very attentive and courteous. It was a pleasure doing business with Mercedes Benz of Pembroke Pines.
Response from the owner Replied: Hi Manny, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- September 02, 2023
Service provider was amazing! All of my questions were answered. I really appreciate my consultant (Melvin).
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- September 02, 2023
Thank to Stephen Hall! He is the best service advisor in South FL.
Response from the owner Replied: Hi Irene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 01, 2023
The staff was very courteous and professional, and went out of their way to provide good service.
Dealer Replied: Hello, Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- September 01, 2023
My issue was addressed flawlessly Everything went fine
Dealer Replied: Hello, We appreciate you taking the time to leave us a response, Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 01, 2023
Chris the service manager is a great guy Rey is one of the best if not the best advisor you can get always treat me fairly. Pedro will always help where he can if you ever feelings lost on a decision to make.
Response from the owner Replied: Hello Eric, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 31, 2023
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- August 31, 2023
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- August 31, 2023
I’ve never had a problem doing services here. They are on time or if not, they will let me know how long will take.
Response from the owner Replied: Hi Claudia, thank you for your positive review. We're happy to have been of service to you. Your wonderful feedback and rating mean a lot to us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 30, 2023
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 29, 2023
I felt very comfortable buying my GLE. Thanks to the seller Mark.
Response from the owner Replied: Hi Brenno, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 29, 2023
Response from the owner Replied: We regret to see this low rating, and hope to work with you directly in an effort to turn your customer experience around. Please reach out to us directly at (954) 644-5035. We do hope to hear from you.
Google Review
- August 28, 2023
Excellent atentionMuy buena atención
Response from the owner Replied: Hola Osmar, ¡estamos felices de saber que tuviste una experiencia tan positiva con nuestro equipo! No dude en llamarnos si alguna vez necesita algo. ¡Mantente seguro en la carretera!
Google Review
- August 26, 2023
Advisor Stephen Douglas goes above and beyond to ensure his customer is 100% satisfied with their work. Thank you Stephen for the hard work!
Response from the owner Replied: Hi Jose, We are pleased to hear you had such a positive experience with us, Jose Navarro! Jose Navarro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- August 25, 2023
If I could I would rate this service location with 3 negative stars. The quality of service has declined significantly over the past several years. I am very disappointed in this service center. Such a.beautiful interior with sub-par service output. Definitely could use a cost benefit consultation....
Dealer Replied: Hi Neil, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- August 24, 2023
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Pembroke Pines so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 24, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- August 24, 2023
Great service, I requested a courtesy vehicle and no issue what so ever. They had my car ready for on the expected date. Rey Hernandez is very knowledgeable and did an outstanding job. Will definitely be taking my car back for service.
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Javier! If you need more help, our team is available to talk -- safe travels!
Google Review
- August 23, 2023
I change my opinion about it! I bought my car 6 months ago and I have had to take it to the service more than what I really use, but wow the service is very bad the last time I had to leave my car for almost three days for a simple battery change that was supposed to be included in the guarantee...
Response from the owner Replied: Hola María, lamentamos saber que hayas tenido una experiencia negativa con nosotros, pero agradeceríamos la oportunidad de cambiar tu experiencia. Si está dispuesto a darnos otra oportunidad, comuníquese con nosotros al (954) 644-5035 para hablar directamente con nuestro gerente.
Google Review
- August 22, 2023
Response from the owner Replied: We appreciate the high star-rating!
Cars.com Review
- August 21, 2023
Great service and friendly enviroment, the staff were super friendly.
Dealer Replied: Hi Rodrigo, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 21, 2023
I had an excellent experience working with Sera! I highly recommend working with her if you're looking for a vehicle here. Sera was extremely proactive, personal and ON IT. This is my first Mercedes and Sera surely made it memorable. Thank you Sera & team for your hard work on helping me get my...
Response from the owner Replied: Hi Anna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 18, 2023
Excellent customer service and they gave me all the information about the vehicle I bought. I would buy from that dealer again. thank you service
Response from the owner Replied: Hi Maria, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 16, 2023
It was very easy to call and make an appointment.
Response from the owner Replied: Hi Edward, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 16, 2023
Great Service and Advisor Christian Ruiz.
Response from the owner Replied: Hi Mitch, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 16, 2023
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Cars.com Review
- August 16, 2023
My experience there was amazing. The process was so fast and easy I did not feel like I was being pressured into anything. John and Jairo were amazing with the whole process. I would definitely recommend this place again. Amazing customer service!!!
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 16, 2023
Response from the owner Replied: Hi Ragib, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- August 15, 2023
Amazing staff
Response from the owner Replied: Hi Pedro, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 14, 2023
I took my car to get some fixes and everything was great. Charlie Medrano was so helpful and kind in Service Department. Everyone should be like him. Thank you Mercedes Benz of Pembroke Pines and Charlie Medrano for everything you have done for us.
Response from the owner Replied: Hi Adriana, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- August 14, 2023
Loved the whole process from start to finish. I was greeted properly. customer service was great overall 100% on service.
Dealer Replied: Hi Harry, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 12, 2023
Oh man! Melvin was wonderful.. He was kind and knows how to treat his customers. Because of him I can recommend anyone e who owns a Mercedes benz to go to the Pembroke Pines service center they will nit regret it.. Mercedes of Pembroke Pines needs more service advice like Melvin.. God bless you...
Dealer Replied: Hi Aime, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 12, 2023
No recommended. Manager was pushing us to buy the car on display even when we want a different one. Always given excuses for the other 6 we tried to purchase, just pushing to the one he wants. We left and when to Mercedes Benz of Miami and we purchased the one we wanted and cheaper.Sorry for the...
Response from the owner Replied: Hello Tomas, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 12, 2023
Though they were very busy, the service team met with me to ascertain my needs and got my car back for service in a timely manner. Great job to the entire team! Mr. Stephen Hall, my Service Advisor, scheduled a ride home for me. He also kept me abreast of the status of my car and notified me when it...
Response from the owner Replied: Hi Carmen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 12, 2023
Mr. John Cook was very helpful and professional. He answers all my questions and all the process until the purchase was completed.
Dealer Replied: Hi El, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 11, 2023
Horrible service. I came to this location to purchase a car and everyone was just goofing off. The lady at the front desk was sleeping with her head down
Response from the owner Replied: Hi Zane, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- August 11, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- August 11, 2023
Great 👍
Response from the owner Replied: Hi Peggy, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 11, 2023
One of the best car buying experiences I had in a very long time. The person working with me during this process was Jairo Pacheco and when I say he was phenomenal, I mean he took his time with the whole process to ensure that I knew the features of the car, kept in touch with me during the process,...
Response from the owner Replied: Hi Dnelta, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 11, 2023
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- August 11, 2023
My wife and I had a great experience at the Mercedes Benz of Pembroke Pines. I would probably buy more behicles from this team!
Response from the owner Replied: Hello Jose, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 11, 2023
Peter was the tech assigned to me on 8/5/23. From the very first encounter till I returned to pick my car and drop off the loaner, I had the best experience ever at the Pembroke Pines Mercedes Benz. He explained everything to me in a manner that I could understand. He even helped me with the stuff I...
Response from the owner Replied: Hi Ruby, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 11, 2023
Moises was great in the process of quotation, negotiation and closing of our acquisition.
Dealer Replied: Hi Sebastian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 10, 2023
I am very satisfied with the service at Mercedes Benz at their Pembroke Pine location . Pedro Rodriguez my service advisor provides an excellent service .
Dealer Replied: Hi Sandra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 08, 2023
My service Rep. Peter Armstrong was super helpful and accommodating.
Dealer Replied: Hi Alan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 07, 2023
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- August 07, 2023
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Pembroke Pines! Please don't hesitate to give us a call if we can assist you further! Take care.
Cars.com Review
- August 07, 2023
The service Department gave me the run a round, I didn't know who was my service adviser for almost two week's, That forced me to leave working go there, I was not able to get a loener in the beginning, so I rented a car from enterprise which should not have had exceeded the rental time. The service...
Dealer Replied: Hi Troy, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- August 06, 2023
(Translated by Google) An excellent place to acquire what you are looking for! Excellent attention, they help you solve all the doubts you have, we were attended by the Bert Martinez team, I recommend them, the best place to buy, sell or read your car!(Original)Un lugar excelente para adquirir lo...
Response from the owner Replied: Hola, muchas gracias por sus comentarios positivos sobre Mercedes-Benz de Pembroke Pines! No dude en llamarnos si alguna vez necesita algo. ¡Mantente seguro en la carretera!
Google Review
- August 05, 2023
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Pembroke Pines! We hope you'll consider us again in the future with your automotive needs!
Cars.com Review
- August 05, 2023
I had an excellent experience at Mercedes Benz of Pembroke Pines. The service center was very busy however Stephen Douglas went above and beyond to address my concerns and service my car. Thank you! Stephen Douglas
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 03, 2023
Peter gave us very professional advice and considerate arrangement! I bought 3 year maintenance and feel confident about Benz service all along!
Response from the owner Replied: Hi Cecilia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Drive safe, and we'll see you on the road.
Google Review
- August 03, 2023
The service provided was outstanding.
Response from the owner Replied: Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- August 03, 2023
I had a great experience at the dealership last Saturday when I brought my wife’s car there for service. My service advisor was Peter Armstrong. Peter is polite, knowledgeable and compassionate. He gave us a thorough explanation to what the service would entail and how best we could trade in our...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- August 03, 2023
Best dealer , best people
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cars.com Review
- August 02, 2023
I scheduled my appointment over a month before due date in order to obtain a loner vehicle. A day or two before a lady calls to reschedule in three weeks time with the most spurious excuse. I was not pleased. She being a cog in the wheel, could do nothing and she stated such. This is most...
Dealer Replied: Hi Peter, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- August 02, 2023
Worst service ever, the whole team is a mess" unprofessional, unethical, scam likely"
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 02, 2023
everything ok. I'm very happythanks a lot
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 02, 2023
Response from the owner Replied: Hello, we appreciate your input, but regret that we didn't meet your expectations. We'd like to understand the context around your rating, so could you please reach out to us at (954) 644-5035 at your earliest convenience? We hope to hear from you.
Google Review
- July 31, 2023
The only reason I'm giving this 5 star is because of Steven Douglas the service rep. This was my last service with Mercedes Benz as I was never really happy with the car. I sold it right after this last service and was able to get $5K more at the dealer where I bought my new Volvo.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 31, 2023
Efficient, attentive service visit. The work schedule was very well explained to me. I waited for the car ( three hours), but it suited me to do so
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Patrick! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 31, 2023
Steven Hall is my go to person who always helps when I am in need. Thanks Steve.
Dealer Replied: Hi Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 29, 2023
Purchased a battery for a S550 that was faultythe service department refuses to provide a refund for a bad battery that turned out to be over 4 years old when they sold it to meHorrible customer service
Response from the owner Replied: Hi Thomas, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Yelp Review
- July 29, 2023
Purchased a new battery for an S550 that that ended up being no good and had to be replaced at another Mercedes dealer The Pembroke Pines service department refused to provide a refund Horrible customer service and they would not warranty their productWould not Recommend under any circumstances...
Google Review
- July 29, 2023
Response from the owner Replied: Hi, we appreciate your valuable input, and are disappointed to see this low rating. If you're willing, please contact us directly at (954) 644-5035 so that we may discuss your customer experience in detail. Thank you.
Google Review
- July 29, 2023
Horrible experience with the service advisor and totally not understanding how people like that represent the brand and make literally a joke out of the service and the prestigiousness.Was trying to make a new key fob for my Mercedes Benz GT and was told to come in few days no communication skills...
Response from the owner Replied: Hello Alex, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 29, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Cars.com Review
- July 29, 2023
Amazing service by Mark, he made the process easy and fast!
Dealer Replied: Hi Jorge, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 28, 2023
Very good service
Response from the owner Replied: Hi Paula, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 28, 2023
Exceptional customer service by my Service Advisor, Rey, and the Service Technician, Ralph. It's reassuring to know you are in good hands when it comes to your vehicle. Very professional and competent.
Dealer Replied: Hi Elizabeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 27, 2023
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- July 27, 2023
Melvin Haynes was great to work with. He was very knowledgeable and very nice. His service was 10 out of 10. He was also very quick getting me in and out of the dealer. Highly recommend Melvin for all your service needs.
Response from the owner Replied: Hi Yoanny, thank you for your kind review; we are happy to pass along your comments to Melvin here at Mercedes-Benz of Pembroke Pines! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- July 26, 2023
Orlando the service manager is outstanding! He cleared some obstacles and was able to get my Mercedes serviced in a timely manner. Without him intervening I would have been there much longer. John
Dealer Replied: Hi John, thank you for your kind review; we are happy to pass along your comments to Orlando here at Mercedes-Benz of Pembroke Pines! If you're ever in need of more help, please let us know! Take care!
Google Review
- July 26, 2023
Purchased a brand new c300 and have had so many issues since the first day. With in the first week the vehicle is in the shop.
Response from the owner Replied: Hi Jonathan, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- July 26, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 26, 2023
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Pembroke Pines! Take care!
Google Review
- July 26, 2023
This place is a joke, My husband went to look at a 2022 honda pilot we called ahead to let them know we were coming since we has a Three hour drive when he got there the sales person made us move our car to their photo spot so that the manger didn't have to walk but two feet after the test drive...
Response from the owner Replied: Hi Alexandra, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please contact us at (954) 644-5035 so we can understand your situation better in order to try and turn your experience around.Thank you,Mercedes-Benz of Pembroke Pines
Google Review
- July 26, 2023
Response from the owner Replied: Christopher, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- July 26, 2023
My service advisor Carlos is a difference maker! He helped resolve the issue, kept me in the loop along the way and made sure my vehicle was returned to expectation. In fact I was contemplating if should purchase my car at the end of the lease next month and with this type of service made the...
Dealer Replied: Hi Anthony, thank you for your kind review; we are happy to pass along your comments to Carlos here at Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Google Review
- July 25, 2023
Wonderful experience! Fantastic salesman (Joseph Antonio Antoine)! Best sedan in the market : the S-Class; drives superbly well, unique interior and overall comfort: A+.
Response from the owner Replied: Hi Jean, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 25, 2023
Orlando and Chris were very helpful and understanding and made sure to take care of my car issues promptly
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 25, 2023
Orlando , the service manager was amazing!, great service and very helpful!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 25, 2023
They don’t really care about costumers I brought my car to get a little thing and it took over 5 days and my car still didn’t get fixed Rey Hernandez horrible costumer service the guy sucks
Response from the owner Replied: Hi Eric, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Yelp Review
- July 25, 2023
My family & I buy all our Mercedes-Benz's here. No other Benz store has been as aggressive in price like this one. They always seem to have our car on the lot without having to wait for one. Hope everyone has the same experience.
Google Review
- July 24, 2023
My car sales woman was wonderful. She was attentive to my needs. Serafina Bruno “You Rock” Thank you
Response from the owner Replied: Hi Cherise, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- July 24, 2023
It wasn't a great experience. I was looking for my financial rate to tell me in advance and it was not communicated, it was shown when I was in the middle of the signing documents. The finance guy was not friendly at all, they offered me a lower rate if I bought the more warranty package, that was...
Response from the owner Replied: Hi Prakash, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- July 23, 2023
My experience was amazing , the sales associate Joseph Antione did an amazing job
Dealer Replied: We are pleased to hear you had such a positive experience with us, Cranston! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 22, 2023
Rear taillight was not repaired because the tech did not detect the defective taillight. I believe he did not dedicate more time troubleshooting the problem. As soon as I drove out with my car within minutes the taillight stopped working.
Dealer Replied: Hi Carlos, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- July 22, 2023
Amazing representative, William Gonzalez Mercedes Benz Sales Consultant, was patient and detailed in the purchase and financing stage. Will definitely recommend this person for your search and acquisition.
Response from the owner Replied: Hi Alexis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 22, 2023
The service department is run terribly, they should fire at least half the customer facing staff, including the manager. If you are near another MB dealership, go there instead. I have been to this one multiple times, same bad experience every time. My guess, understaffed, underpaid, poorly...
Response from the owner Replied: Hi Fred, thank you for taking the time to leave us your honest feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- July 22, 2023
UNSCRUPULOUS. The sales culture at Mercedes Benz of Pembroke Pines is shamelessly disrespectful of potential customers. Knowing we were coming from 20 miles away to see a specific car which we were very interested in buying, they called and confirmed our appointment, and even texted "got the keys"....
Response from the owner Replied: Hi Ana, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 21, 2023
If you want zero stress, high quality customer service and attention to detail when buying a car, go to this dealer. They are exceptional. Carlos Gonzalez is very professional and provides excellent customer service. He’s attentive to all details. He goes above and beyond to make your experience...
Response from the owner Replied: Hi Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 21, 2023
Not very happy with the experience. The service manager was never proactive keeping me informed on the status of my repair. Kept the car for 8 days without telling me beforehand. When I requested a loaner after 3 days without a car, the response was I would be put in a waiting list but there were...
Response from the owner Replied: Hi Paula, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 21, 2023
I went in to change my steering wheel and my advisor Rey Hernandez is the best. He explains to you everything and helps you through the process of understanding. Recommend him.
Response from the owner Replied: Hi Andyel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- July 20, 2023
Everybody was really nice. Environment was very clean
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 20, 2023
I love Mercedes-Benz of Pembroke Pines! My advisor Stephen Hall is reliable and I can always count on him to ensure that my vehicle is ready to go.
Response from the owner Replied: Hi Michelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 19, 2023
My adviser is amazing Melvin Haynes. He not only makes sure the car is ready when he says. He is always to listen to the concerns.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 19, 2023
The Mercedes Benz rep that handled the service on my vehicle was excellent. He was courteous, friendly, and willing to go above and beyond for us.
Dealer Replied: Hello David, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 19, 2023
I’ve been around the Mercedes Benz car brand for as long as I can remember because of my dad. I grew up leasing cars like him and I finally decided to pump the brakes *pun intended* and actually purchase a car.After I got into an accident and mine was a total loss, I visited about 9-10 dealerships...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 19, 2023
Melvin was so helpful in assisting me with my routine Mercedes service appointment. He was kind, understanding, and gave great advice on which services I should add to maintain a health car. Thank you!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 19, 2023
Melvin was so helpful in assisting me with my routine Mercedes service appointment. He was kind, understanding, and gave great advice on which services I should add to maintain a health car. Thank you!
Dealer Replied: Hello Isabella, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 19, 2023
Professionalism.
Response from the owner Replied: Hi Luis, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 19, 2023
Just FANTASTIC
Response from the owner Replied: Hi Juan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- July 18, 2023
Satisfy with customer service ,sales person was courteous and helpful
Dealer Replied: Hello Amin, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 18, 2023
My son brought his 1995 Mercedes in for and oil change and tire rotation. He’s home from college and works hard to keep his one owner really nice in top order. Last year he had his oil changed in Ft Lauderdale for $97.16. This year had to spend 398.41.$54 of that was for rotation. This is sooo...
Response from the owner Replied: Hi Tim, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- July 18, 2023
Nice beautiful experience buying a wonderful car where everything we been was excited to me and my son who was the person for who the car was bought. As the buyer of the car, we felt like hone. The services provided by the dealer personnel was great. I.durely will recommend to friends to visit you.
Dealer Replied: Hello Nasser, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 18, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 18, 2023
(Translated by Google) TERRIBLE SERVICE ! DISASTROUS!!! Betty's customer service is disappointing. Very good at selling, but when problems start with the Mercedes car, it doesn't work.I've had my car for two years and it's been longer at the dealer than driving it now. The new news is that they...
Response from the owner Replied: Hola, Cynthia, lamentamos tu experiencia con nosotros aquí, pero nos complace que nos hayas informado sobre esto. Nuestro gerente general desea ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- July 17, 2023
Response from the owner Replied: Hi Farrukh, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 17, 2023
Oustading services from the time you enter the building the sales person the financial person everyone in general well recommend this Dealer .
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Carmen! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 17, 2023
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- July 16, 2023
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Cars.com Review
- July 16, 2023
Always great service, staff very friendly and helpful. Love the free coffee and car wash!!!
Dealer Replied: Hi Roseline, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- July 14, 2023
Everyone was top notch! We bought a car and then return the next day and bought another one!
Dealer Replied: Hi Lindsay, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 14, 2023
Extremely smooth process of dropping my car car for service! Ask for Romeo, he was very kind and helpful!
Response from the owner Replied: Hi Ashley, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 13, 2023
Great customer service and support. Moises Abadi was very accommodating and helpful. Thanks to the entire team.
Response from the owner Replied: Hi Adam, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 13, 2023
Great service, on time and with best quality. Kudos to Malvin, great customer manager.
Response from the owner Replied: Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 13, 2023
Great service, thanks Peter. Just a couple things didn't make this review 5 stars: I didn't have a loaner even though I asked previously if it was required to reserve it. I was requested to get originals paper invoices for all services, even though they are reported in the National system.
Response from the owner Replied: Hello Monica, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Google Review
- July 13, 2023
Pleasant and professional service delivered in the promised time. I am very impressed and will definitely use their excellent sevice again.
Response from the owner Replied: Hi Pete, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 12, 2023
Prompt service with pleasant staff and effective assistance.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- July 12, 2023
Roman the service advisor was great. He was nice respectful and very efficient. As usual even when you have the paid maintenance you end up spending lots of money anyways. The place is expensive, but the service is good.
Response from the owner Replied: Hello Maria, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- July 12, 2023
My overall experience with this dealership is excellent!Stephen Douglas is an outstanding service representative!
Response from the owner Replied: Hello Robbin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 12, 2023
I'm blown away by the unprofessionalism shown at the service department, especially by the service director Orlando Dominguez. I have no idea how such a dunce got a job working with people.
Response from the owner Replied: Hello Walrus, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 12, 2023
I have never had such poor customer service from a company who is supposedly well known for their great service for clients who purchase their luxury vehicles. On several occasions, I’ve gone to the dealership for maintanence, etc. and have been handed off from associate to management with no proper...
Response from the owner Replied: Hi Escarlen, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- July 12, 2023
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Pembroke Pines, we strive for excellence. Thank you for your business!
Google Review
- July 11, 2023
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Pembroke Pines. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- July 11, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Google Review
- July 11, 2023
I was very impressed on the way I was treated. I felt like I was under no pressure or obligation to purchase a car. I explained what I wanted. I am truly happy becoming a Mercedes Benz family member. I sincerely want to thank my salesman Moises and his outstanding team that made it happen.
Response from the owner Replied: Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 08, 2023
I went into fix an ongoing issue with my Mercedes. Carlos, the service advisor was very helpful, he kept me informed every step of the way as my vehicle was at their facility. The service was prompt, and they even took care of some things and I did not need my car needed. Would absolutely recommend...
Dealer Replied: We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 08, 2023
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- July 08, 2023
(Translated by Google) Oil change that day they told me 2 hours and I left with 4 hours from there without an explanation people who arrived after I left first was just the service nothing more(Original)Cambio de aceite ese días me dijeron de 2 horas y salí con 4 horas de ahí sin una explicación...
Response from the owner Replied: Hola, Renier, gracias por tomarte el tiempo de dejarnos tus comentarios. Llame a nuestro gerente general al (954) 644-5035 para conocer las formas en que podemos trabajar para resolver estos problemas. Esperamos tener noticias suyas pronto.
Google Review
- July 08, 2023
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- July 08, 2023
(Translated by Google) Excellent service, super satisfied with my new car, the seller Kenny, the best, without a doubt, I recommend it with my eyes closed, thank you, thank you(Original)Excelente atención super satisfecho con mi nuevo carro el vendedor kenny el mejor sin duda se los recomiendo con...
Response from the owner Replied: Hola Franklyn, nos exigimos mucho, así que es gratificante saber que tuviste una gran experiencia con nosotros. No dudes en llamarnos si alguna vez necesitas algo. ¡Ten cuidado en la carretera!
Google Review
- July 08, 2023
(Translated by Google) Very happy with the attention in the Mercedes Benz of Pembroke Pines. Thanks for everything.(Original)Muy contentos con las atenciones en la Mercedes Benz de Pembroke Pines. Gracias por todo.
Response from the owner Replied: Hola Roberto, gracias por su crítica positiva. Estamos contentos de haber sido de utilidad para usted. No dudes en llamarnos si alguna vez necesitas algo. ¡Ten cuidado en la carretera!
Google Review
- July 07, 2023
Solution specialist who help to get the job done
Response from the owner Replied: Hi Jamal, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- July 07, 2023
It is great to go to a facility where they provide awesome services. My service advisor Peter Armstrong was exceptional. I recommend to see Peter Armstrong at Mercedes-Benz of Pembroke Pines for services you?ll have an amazing experience
Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 06, 2023
Absolutely the worst experience ever! I had an appointment for a service at 1:00pm and almost one hour after I had to get up and ask why I wasn’t been called yet. My advisor was sitting on his desk without reaching out to me. Second, I had to dropped off my car for several days to fix the issue of...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 04, 2023
My advisor was very helpful and knowledgeable. He dealt with my issue efficiently and quickly.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 04, 2023
I enjoy coming to Mercedes-Benz of Pembroke Pines, they always have my car in and out. Only down side about this dealership and the only I used to go to (Mercedes-Benz of Pompano) is they never have any loaners avaliable. I always have to go and rent my own car. I'm a former BMW owner, and would...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 04, 2023
I’m very satisfied with my service agent Mr. Raydel Hernández. This gentleman was very kind and professional. He explained to me the process and the nature of the service. Thank you!
Response from the owner Replied: Hi Gail, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- July 04, 2023
I was satisfied with the overall experience. Everything was done as expected .
Dealer Replied: Hi Rose, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 03, 2023
Response from the owner Replied: Albert, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (954) 644-5035 so we can work with you to make this right.
Cars.com Review
- July 03, 2023
Same day service? I didn?t have to leave my car for days. beautiful
Dealer Replied: Hi Carlos, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 03, 2023
Thanks to Orlando and crew for always for making service my car so easy I would highly recommend any and everyone to go Mercedes Benz 👍🏾👍🏾👍🏾
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- June 30, 2023
I am very satisfied with my recent car service with Mercedes Pembroke Pines. It?s easy to schedule online. Upon arrival, they already had my info. Service rep Malvin is very pleasant to work with, knowledgeable and gave me clear explanations. I called for status update and he went to check status...
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Cars.com Review
- June 30, 2023
Carlos was very helpful and attentive and attentive.
Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2023
Great experience and excellent expeditious experience with Wesley Green, Justin Imperiali and Ervido Castano finance manager!
Response from the owner Replied: Hello Ruth, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 29, 2023
The completion of service took to long and should not have exceeded 5 days.
Dealer Replied: Hi Carolyn, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 29, 2023
The car would not shift from park. The process to get the car towed and the issue resolved was well done. No issue is ever pleasant, but Melvin helped even without a scheduled appointment. Could not have been much better. Thanks M-B
Response from the owner Replied: Hello Larry, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Google Review
- June 29, 2023
I was recently at the dealer to purchase a new car and I had an amazing experience with the car salesman Carlos Montenegro. He provided me excellent customer service and made the entire process easy for me. I am so happy with my purchase and I would definitely recommend him.
Response from the owner Replied: Hello Felix, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- June 29, 2023
Honest sales process. Sales team, specifically Nikolaos was honest and knowledgeable. Walked me through available inventory and when we settled on a car, helped to get the sale done. Great dealership and great people. Thank you for my new car. Vlad
Dealer Replied: Hi Vladimir, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 28, 2023
Excellent service and excellent customer service
Response from the owner Replied: Hi Ricardo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- June 27, 2023
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- June 27, 2023
This was my first Mercedes-Benz and I have to say- I’m proud to be a new MB owner! The customer service and attention to detail is what made my experience outstanding. William Gonzalez and Moises Cisneros treated me like family, were very honest and helped me find a car that was perfect for me. From...
Response from the owner Replied: Hi Krysta, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- June 27, 2023
Great experience! Would highly recommend. My salesperson Tom Lombardic was easy to deal with and kept me informed along the way while I waited for the car that I ordered. Once the car came when I picked it up it went very smoothly.
Dealer Replied: Hi Bruce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 27, 2023
Honest sales process.Sales team, specifically Nikolaos was honest and knowledgeable. Walked me through available inventory and when we settled on a car, helped to get the sale done.Great dealership and great people.Thank you for my new car.Vlad
Response from the owner Replied: Hi Vladimir, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 27, 2023
My service representative Peter Armstrong was outstanding. He was very attentive and went above and beyond to ensure that all my concerns were addressed in an exemplary manner. I would definitely use this dealership again for service because of Peter.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 27, 2023
The Visit at Mercedes Benz are pleasant. I got all that came for. My service was not too long and I appreciate the guys that helped me. They are always professional. Mercedes Benz have a good team!
Response from the owner Replied: Hi Grace, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 26, 2023
great service
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Yelp Review
- June 26, 2023
Believe what you read, except 2 1/2 stars is far too generous.  This place is completely unprofessional.  We made an appointment a month in advance for a software safety recall, something that takes less than thirty minutes to complete.  When making the appointment we made sure they knew we'd be...
Google Review
- June 26, 2023
Excellent service, Stephen Douglas is great , every courteous and make sure customer is satisfied I rate him A +. The staff is wonderful at Pembroke pines Mercedes Benz.I would never go anywhere else . Isolyn Cameron customer is
Response from the owner Replied: Hi Isolyn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- June 26, 2023
We walked into this dealership, several sales people saw us, looked at us, never said hello or welcome. Walked inside, not even the people at the service desk said welcome. Then we asked if we could see a car, she walked away, came back and told us, we are too busy, call us to make an...
Response from the owner Replied: Hi Elisabeth, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- June 26, 2023
great service!
Response from the owner Replied: Hi Shaila, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- June 25, 2023
It was a great experience. Customer service was amazing,
Yelp Review
- June 24, 2023
Let's start by stating that service advisor I had; Peter Armstrong called to threaten me over car keys that I ordered. It's the most unprofessional car dealership I've ever been to.I live in miami as well as abroad. My key was giving me issues and I needed to replace it. I called the service dept...
Google Review
- June 23, 2023
Great experience. Leased my car here about 3 years ago and decided to buy it today! Carlos Gonzalez was a tremendous help and attended me super well. He was very quick at getting back to me and made the process super easy. I would recommend him 100%. You need Carlos in your life!
Response from the owner Replied: Hi Natalie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 23, 2023
Purchasing the vehicle. Pleasant experience.The vehicle and service just awful.I would not recommend and would never purchase from them ever again.
Response from the owner Replied: Hi Heydi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- June 23, 2023
Lack of communication on warranty repair ,first visit December 2022 vehicle was diagnosed for defective windshield washer system ,i was informed parts had to be ordered for my vehicle 2021 sprinter 2500 ,once ordered I would be informed and scheduled for repair, after months went of no email or...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- June 23, 2023
Top Notch finished early service was quick car was washed they called a car to send me home the only issue no loaners unless I wanted to wait 30-45 days for service
Dealer Replied: Hello Aian, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- June 23, 2023
Response from the owner Replied: So many stars! We're happy to have earned it!
Cars.com Review
- June 23, 2023
The best experience buying a car fast and professional
Dealer Replied: We are pleased to hear you had such a positive experience with us, Elyam! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 23, 2023
Stephen was very helpful and quick to get my car taken care of
Dealer Replied: Hi Janice, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cars.com Review
- June 22, 2023
Great dealership Awesome service advisor. It?s always a pleasure visiting this dealership.
Dealer Replied: Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 22, 2023
Nice experience. The advisor was very professional
Dealer Replied: Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 22, 2023
The entire process went very smoothly. They are outstanding in doing business, and we end up purchasing a GLC instead of a GLB (our initial plan).
Dealer Replied: Hi Leandro, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 22, 2023
Best Mercedes dealership in town. Service Manager ?Orlando? was more than helpful, went above and beyond. I recommend this dealship
Dealer Replied: Hi Mohamad, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- June 22, 2023
Great Customer Service and attention to detail on my new MB GLA45
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Roderick! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 22, 2023
Very helpful and they fix the lighting problem thank you
Response from the owner Replied: Hello Gisela, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 22, 2023
Excelente customer service from Mr. Melvin. My service representative. Explain why was a recall and what’s was going to place and how long it was took take. Thanks you
Response from the owner Replied: Hello Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 22, 2023
Process was smooth and easy. Pinder made it a worthwhile drive to get my used vehicle. They even put 4 new tires on it and shampooed all the seats without asking.
Dealer Replied: Hi Gady, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 22, 2023
Rey was very helpful with explaining and getting all the checks and repairs needed for my car.
Dealer Replied: Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- June 22, 2023
No communication called and left a message so many times to check the status of my car .service advisor doesn't want to answer.
Dealer Replied: Hi Shinu, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- June 21, 2023
Awesome all around, everyone was courteous and were fast in solving the problem because we were leaving on a trip the next day. Thanks
Dealer Replied: Hi Alberto, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 21, 2023
Buen trato excelente todo muy originales todos excelente servicio
Dealer Replied: Hola Michel, nuestro personal se dedica a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar. Como uno de nuestros valiosos clientes, queremos agradecerle sinceramente por su negocio y esperamos verlo aquí nuevamente en el futuro.
Cars.com Review
- June 21, 2023
Service was excellent Mr stephen Douglas my adviser always shows kindness and professionalism .
Dealer Replied: Hi Renold, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 21, 2023
Melvin at Mercedes Pembroke Pines made my service visit so easy. He was knowledgeable of my vehicle needs and explained all service aspects thoroughly. It was a great customer experience and would definitely take my car back for service with him.
Dealer Replied: Hi Maggie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 21, 2023
Response from the owner Replied: Hi, thanks for the great rating!
Cars.com Review
- June 21, 2023
Romeo has excelent customer service skils. Highly recommended.
Dealer Replied: Hello Roberto, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- June 20, 2023
Truck looked very nive but driving it with unbalanced tires was not pleasured. Took the truck to especialized servicer and the tires were damaged and unable to be balanced. Dealer did not take responsability for it.
Google Review
- June 20, 2023
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- June 20, 2023
I had the privilege of working with Carlos Montenegro on the purchase of my new Mercedes-Benz and I am blown away by his exceptional customer service. From the moment I walked into the dealership, Carlos greeted me with a warm smile and made me feel comfortable and confident in my purchase. He took...
Response from the owner Replied: Hi Felix, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 19, 2023
Having purchased multiple vehicles from different luxury car brands over the years, I can say with certainty that Mercedes Benz of Pembroke Pines was absolutely the best! Nikolaos helped me find exactly what I was looking for and without any of the typical pressure or sales tactics you typically...
Response from the owner Replied: Hi Nicole, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- June 19, 2023
Pedro in the service department is phenomenal. Overall this specific Mercedes dealership is the best around. There are other Benz dealerships but locally this is the best.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 17, 2023
Service was great! Thank you
Response from the owner Replied: Hi Atilio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 17, 2023
Very good place. The staffs are well trainedand professional.They treat customers very kindly. I love that place.
Response from the owner Replied: Hi Sultan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 16, 2023
(Translated by Google) It's my first time buying a Mercedes-Benz and I'm too happy. They took very good care of me and did everything possible for me to leave with my car from the dealer. My seller Carlos and the financier were too professional. I would definitely recommend it. Very happy to have...
Response from the owner Replied: Hola Sugel, gracias por tu evaluación positiva. Estamos felices de haber sido de servicio para usted. Siéntete libre de pasar si alguna vez necesitas más ayuda.
Google Review
- June 16, 2023
Terrible communication, no call back or status update about car. Dropped my Gl350 for check engine light on. Called so many times to get the service update and my service advisor Rey never called back. Poor customer service..
Response from the owner Replied: Hello Benny, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- June 16, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Cars.com Review
- June 15, 2023
Great service and great Advisor, thank you Ray! My advisor
Dealer Replied: Hello Gerardo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 14, 2023
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Pembroke Pines, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- June 13, 2023
Took my car in for service and my advisor Yasmany always provides great advice in what is best for my car. I trust his advice ensuring that my driving experience will be the same as the first day I bought my car. Thank you, Yasmany!Ralph A
Response from the owner Replied: Hello Rafael, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 12, 2023
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and packages). They...
Response from the owner Replied: Hello Jaime, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so it’s gratifying to hear you had a great experience with us. Thank you for your kind review; we are happy to pass along your comments to Mr. Roberto Herrera and Mr. Ricardo Sala here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- June 10, 2023
CAN'T.SAY.ENOUGH.GOOD.THINGS! My entire experience was absolutely seamless and Sera made me feel 100% comfortable with my budget. She was very prompt and responsive, without ever pushing me to make a decision. It was more of an educational conversation, answering each and every question I had, and...
Response from the owner Replied: Hi Rozy, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 10, 2023
Super unprofessional!!! These people cancel the appointment that I made 3 weeks in advanced one day before for no reason at all . When I called to figured out why the cancel the appointment they said that they will take me in if I was there at 9 am , which I did . Once I was there they told me I had...
Response from the owner Replied: Hi Maria, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- June 10, 2023
Best experience while leasing a car I have ever had. ¡Kenny Vazquez! was the most helpful and amazing sales man I have ever seen and he was right there from start to finish, couldn’t have made it if it wasn’t for him! Overall everyone was super nice! 100% would recommend.
Response from the owner Replied: Hello Alessia, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- June 10, 2023
Excellent service, Orlando has been my service advisor for years and there no words to describe his integrity, knowledge!
Response from the owner Replied: Hi Claudia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2023
Response from the owner Replied: Hello Juan, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (954) 644-5035 so we can assist you further.
Google Review
- June 08, 2023
BEST EXPERIENCE EVER! Thank you so much Nikolaos best sales consultant. He promised and delivered everything I wanted in my GLE 450 and more. Very attentive and detailed. Thanks a million.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Stephanie! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 08, 2023
We had a beyond horrible experience, from the beginning when they mixed up the car we agreed to buying, to the four times we had to make service appointments for the car to be repaired. The car stalled out on the highway when we were traveling. When making a service appointment, we were told we...
Dealer Replied: Hello Stacey, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- June 08, 2023
(Translated by Google) I strongly recommend not going to this store, if you are considering this store for your purchase, especially servicing your car. Their customer service lacks professionalism and responsibility. Since the day I purchased my car, I have experienced recurring transmission...
Google Review
- June 07, 2023
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- June 07, 2023
Excellent
Response from the owner Replied: Hi Christian, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 07, 2023
Awesome staff supportive of customers' car care! Staff was eager to accomodate the client's deficiencies.
Response from the owner Replied: Hi Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 06, 2023
Trading in and buying a car was pleasant and effortless. Carlos found the exact preowned Mercedes color interior and exterior our daughter had been looking for and made the transaction smooth.
Response from the owner Replied: Hi Jenny, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- June 06, 2023
As always, treated exceptionally well by the staff here at MB of Pembroke Pines. This is a warranty visit, and the repairs were done as described and professionally. Carlos made sure I was notified of the status at all times. Thank you once again for a wonderful experience.
Dealer Replied: Hi Jose, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 05, 2023
Everyone was professional, honest and welcoming ,
Response from the owner Replied: Hi Maryam, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 05, 2023
Excellent experience. Orlando Dominguez is very knowledgeable, helpful and extremely professional.
Response from the owner Replied: Hi Connie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 03, 2023
The attention at the dealer was fantastic. Ricardo Vargas the seller made everything very easy. 100% recommended
Response from the owner Replied: Hi Andres, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 02, 2023
After experiencing different service departments with my previous cars which included Bentleys, BMWS, and Mercedes I can honestly say that the service department at Mercedes Benz of Pembroke Pines is by far the best.
Response from the owner Replied: Hi Alfredo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Yelp Review
- June 02, 2023
Terrible customer service. No answer no calling back. Service department awful. My car got flooded took the car there adjuster went to see the car and for 3 weeks no one let him see or helped him to get access to the car then they did not answer and when they did they had a terrible attitude.
Google Review
- June 02, 2023
While the car buying process was decent enough, the follow-up service promised on the car was the absolute worst experience I have ever had with a dealership. From trying to chase down the dishonest sales person to schedule my service (I had to go through them for some reason), to them not letting...
Response from the owner Replied: Hi Adam, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- June 02, 2023
Overall great experience. It is a busy service center, but did get the car when I was told I would.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Martha! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 01, 2023
Response from the owner Replied: Hello, we take these reviews seriously; please reach out to us at (954) 644-5035 so we can obtain some feedback about your previous experience with us. Thank you.
Google Review
- June 01, 2023
They deserve minus stars! I would give them a minus -10 if I could. They are horrible communicators and couldn’t even fix my hold Mercedes after keeping it for 7 weeks. During that time they called me ONCE and during that time they NEVER followed through on anything. I had to send several texts...
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- May 31, 2023
My first maintenance visit was not a good experience. When I made the appointment, I was told it may take a couple of hours. When I arrived, I was told by the service advisor that it would take two hours, maybe three. At about three hours, I asked the advisor about the progress and when it might...
Response from the owner Replied: Hi John, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 30, 2023
Orlando services manager was so professional and so kind. He helped me with what I needed and answered all my questions. Thank you so much ORLANDO!! 🙏🏼🙏🏼
Response from the owner Replied: Hi Jeneury, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 30, 2023
Stephen Hall was very professional and helpful. The repairs were done in a timely manner.
Dealer Replied: Hi Frederick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 30, 2023
Worst car dealership I’ve ever dealt with in 50 plus year. They sold me a damaged car and actually blamed me for it. Thankfully I took pics of the car before I purchased it. They did a chop shop job making the repair with a horrible paint job and the next week with 150 miles on the car cylinder...
Response from the owner Replied: Hi Larry, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 29, 2023
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 29, 2023
Tom Lambardic is the man! I bought a car from him 10 years ago and his customer service is still the same. The whole entire process was quick and seamless. Thank you so much for everything!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 29, 2023
First, everyone at the dealership is very helpful and professional. My biggest issue is when your dropping off the car and picking up. The wait time when you have an appointment is way longer than it should be. Either your booking to many appointments at the same time or you don?t have enough...
Dealer Replied: Hi Dennis, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (954) 644-5035 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- May 27, 2023
Everything was very professionally handled. The salesperson was knowledgeable and assisted with my lease end options and new car purchase. I have been leashing with this dealer for over 15 years and have no complaints.
Yelp Review
- May 26, 2023
This could qualify as the worst car dealership in America. They are rip-off artists that have no education on the product they are selling. This was 100% the worst car buying experience I've ever had in 40 years and the car manufacture (Mercedes Benz) is probably one of the lowest class so called...
Yelp Review
- May 26, 2023
This could qualify as the worst car dealership in America. They are rip-off artists that have no education on the product they are selling. This was 100% the worst car buying experience I've ever had in 40 years and the car manufacture (Mercedes Benz) is probably one of the lowest class so called...
Google Review
- May 26, 2023
Response from the owner Replied: At Mercedes-Benz of Pembroke Pines, we pride ourselves on providing an exemplary customer experience, so we're deeply disappointed to see that your customer experience did not reflect that. We hope you'll reach out to us at (954) 644-5035 so we may discuss details. We hope to hear from you soon.
Google Review
- May 26, 2023
The Worst customer services!!!!!!! I'mtrying to get a part since February, and no luck!!!!
Response from the owner Replied: Hi Karen, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- May 25, 2023
Everything was very professionally handled. The salesperson was knowledgeable and assisted with my lease end options and new car purchase. I have been leashing with this dealer for over 15 years and have no complaints.
Dealer Replied: Hi Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 25, 2023
Carlos was very helpful in having my vehicle serviced today.
Dealer Replied: Hi Laura, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- May 24, 2023
Justin Imperatori was awesome.
Response from the owner Replied: Hi Regina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 24, 2023
Justin is doing an excellent job. He is in control of every step of the process and communicates this very well to me as a customer.
Response from the owner Replied: Hi Willem, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 24, 2023
Response from the owner Replied: Hi Jonathan, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 22, 2023
Awesome experience from help picking out my new GLC 300 from shipping list with all the options and color, I wanted. Davidson Bohach, was very professional and attentive. No issues and just a totally wonderful experience in car shopping. Highly recommended, Pembroke Pines, chose them over...
Response from the owner Replied: Jean, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- May 22, 2023
The mechanics work was well done and car was returned clean without any grease marks. Service writer agreed to waive the diagnostic fee of $300 if repair was done at Mercedes and that was nice because I had to argue about this at another local dealership. The Service Writer was difficult to...
Response from the owner Replied: Hello Gregg, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- May 21, 2023
Great service. They assisted me in putting a hold on car well before it was built that has all the look and options I was looking for. The car is everything I wished for. I love my new Mercedes!!!
Response from the owner Replied: Hello Chris, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- May 19, 2023
It was a professional and relaxed experience. The sales man was very thorough in his knowledge and exact in answering my questions.
Dealer Replied: Hi Judith, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Google Review
- May 17, 2023
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Pembroke Pines. If there is anything else we can do for you, please don't hesitate to let us know (954) 644-5035. Have a great one!
Google Review
- May 16, 2023
Had BF service performed $$$$ but my concierge Melvin iswas excellent. Kept me informed the whole time.
Response from the owner Replied: Hi Sheyla, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 16, 2023
Excellent experience with staff and especially the sales executive Joshua highly recommended buying a from him. The new glcE300W is the ultimate luxurydriving.
Response from the owner Replied: Hi Teri, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 15, 2023
The key take too long
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- May 15, 2023
Peters customer service was exceptional very detailed oriented yet straight to the point and prompt to
Response from the owner Replied: Hi Tanya, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 15, 2023
Good service and clarify in the moment to ask for quote
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 13, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Cars.com Review
- May 13, 2023
Had my car for a month! !!...and still was not in a rush to get it back to me. I went to the top with complaint, Nobody cares!!!... This was my worst experience with a dealer service department in my 55 years of life. They really lived up to the bad perception everyone has for CAR DEALERS. I live...
Google Review
- May 13, 2023
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Cars.com Review
- May 13, 2023
Pleasantly surprised by the great service! Took my car for service, and the process of getting the loaner, and getting my car back, was perfect.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 12, 2023
My experience at Mercedes Service Department is excellent.Everyone is courteous and professional..Peter Armstrong the service advisor always goes above and beyond to make sure the customer is satisfied with the service provided.I believe he's ready for an entry-level management position within the...
Response from the owner Replied: Hello Donna, thanks so much for the warm recommendation of Peter Armstrong here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 12, 2023
It takes 2 hours for them to receive your vehicle and give you a loaner. Plus 24 hours to do service A maintenance of a car. They are way too busy to give you a good service.
Response from the owner Replied: Hello Jennifer, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- May 12, 2023
The reason for my low review is the cost of this service is just outrageous. $1,200 to change the oil, top off fluids, and do a general check of the car. This cost of service is why we?ll be turning in our lease when it is up and not getting another Mercedes.
Dealer Replied: Hi William, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- May 11, 2023
Carlos Montenegro is the most amazing salesperson. He worked tirelessly to find the exact car I wanted. He was absolutely awesome from start to finish and went above and beyond. The dealership is clean and has a lot of stock to look at. Great experience 👍
Response from the owner Replied: Helloo Suzana, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 11, 2023
Love this place honest employees no games in the prices
Response from the owner Replied: Hello Camilo, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 11, 2023
Some staffs are eager to work and assist customers while some are just clock watchers. Customer service at service dept and scheduling can improve.
Response from the owner Replied: Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- May 10, 2023
Good customer servise
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Celeste! Drive safe, and we'll see you on the road.
Google Review
- May 10, 2023
This my family I created over the years my third purchase with them and I’m very satisfied they honest they make me feel welcome specially Ricardo they do not make you feel less
Response from the owner Replied: Hi Gia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 10, 2023
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Pembroke Pines! Thank you!
Google Review
- May 10, 2023
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 09, 2023
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- May 09, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Cars.com Review
- May 08, 2023
Ok just to be clear I would not shop at this dealer if it was not for my sales rep Pender. My interactions with some older managers here have always been bad. They are arrogant and conceited. Pender is always helpful, patient, and willing to educate on the vehicle. My biggest issue was that I got...
Google Review
- May 08, 2023
DO NOT TRUST. sketchy sketchy! they take advantage of people who don’t know much about cars. Orlando Dominguez who is the manager “fixes” your car before insurance comes without your consent or signature. We sent him a bank statement to prove we are we’re at a gas station since “he found water in...
Response from the owner Replied: Hello, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- May 08, 2023
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Pembroke Pines. Thanks again!
Google Review
- May 08, 2023
Excellent buying experience with Florian. Night and day compared to some of the other dealers we visited as far as professionalism and sophistication. Highly recommend.
Response from the owner Replied: Hello Krista, we are pleased to hear you had such a positive experience with us, if you ever need help, just give us a call. Happy motoring!
Google Review
- May 08, 2023
Great experience very professional also Peter Armstrong my service manager was very helpful . Thanks for the experience
Response from the owner Replied: Hello Victoria, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 08, 2023
(Translated by Google) Excellent super service, very friendly(Original)Excelente servicio súper , muy amables
Response from the owner Replied: We appreciate you taking the time to leave us a response, Maria! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 08, 2023
(Translated by Google) a very nice Dealer and excellent service, everything on time and fast(Original)un Dealer muy bonito y una excelente atención, todo a tiempo y rápido
Response from the owner Replied: Hola Honorio, estamos muy contentos de haberte brindado una experiencia tan positiva. No dude en comunicarse si hay algo más que podamos hacer por usted.
Google Review
- May 07, 2023
Ok just to be clear I would not shop at this dealer if it was not for my sales rep Pender. My interactions with some older managers here have always been bad. They are arrogant and conceded. Pender is always helpful, patient, and willing to educate on the vehicle. My biggest issue was that I got...
Response from the owner Replied: Hello Hector, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 06, 2023
Excellent service by advisor Melvin Hayes ! Five star service by him !!!
Cars.com Review
- May 06, 2023
It was really easy and quick to buy a vehicle here
Cars.com Review
- May 05, 2023
My service person Peter was excellent with my service. Mr. Peter keep me informed throughout the whole process. They also has a phenomena Manger Orlando who is dedicated to his employees. Kudos to Pembroke Pine Mercedes Benz.
Cars.com Review
- May 04, 2023
Well done, service was excellent and of the kind I expect.
Dealer Replied: Hi Oswald, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 03, 2023
We trade our prior MB for. 2002 GL450. The process was fast, fair and friendly.
Dealer Replied: Hi Monica, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 02, 2023
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- May 02, 2023
poor customer service neither the seller nor the sales manager responded to my requirements I received the vehicle with a single key, which also had a low battery, without an owner's manual and with gasoline in reserve
Cars.com Review
- May 02, 2023
Always a pleasant erxperience at my Pembroke Pines Location of Mercedes Benz. they take the time to explain the issues and provide updates to when they will be completed.
Google Review
- May 02, 2023
Every aspect of my purchase, trade-in, and delivery of my new 2023 Mercedes Maybach GLS600 was handled with precision and care by the Team at MB of Pembroke Pines
Response from the owner Replied: Hi Jeffrey, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- May 02, 2023
They where very respectful and they worked with me so i was able to get the car
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 01, 2023
Quality of service responsiveness has deteriorated significantly at your service department. Once you drop the vehicle for service, it takes a significant effort to locate your service advisor and if you don’t find him no one else in that group can tell you anything about the status of your car. You...
Response from the owner Replied: Hi Jaime, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We have shared your experience with our management team for review and follow up.
Google Review
- May 01, 2023
O M G!!! Carlos called back. Most of the time I never get calls from other advisors Thank you !
Response from the owner Replied: Hi Norma, thank you for taking the time to share your feedback with us. We hope to see you soon!
Google Review
- May 01, 2023
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- May 01, 2023
Melvin took GREAT care of us and our car! We got the car at another dealer, but took it in to get serviced at Mercedes of Pembroke Pines because it is more local to where we live, and he took our car and treated us fantastically! If you have a Mercedes and need to get it serviced, make sure that...
Response from the owner Replied: Hello Sebastian, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 01, 2023
A usual, my experience with Mercedes Benz was fantastic. Rey was the absolute BEST!!
Response from the owner Replied: Hi Natasha, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 01, 2023
Mr. Carlos M was amazing. He made sure we were able to get a rental. My appointment was early but because I had a medical emergency I arrived late and everyone was very kind and made sure things went smoothly. I appreciate everyone that helped me. My car drives amazingly now!
Response from the owner Replied: Hi Yvonne, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- April 30, 2023
Excellent service, excellent attention and beautiful place
Dealer Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Cars.com Review
- April 29, 2023
Above and beyond..Carlos Medrano assures your satisfaction and gives you great service at his will. I refer him to anyone, no question about it. He's your man!
Dealer Replied: Hi Leylany, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 29, 2023
Response from the owner Replied: Hi, thank you for the high star rating! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 28, 2023
My experience was very positive. My sales person was very attentive and patience. He showed me multiple vehicles to help me make a decision.
Dealer Replied: Hi Milargo, we are very happy we could provide you with a positive experience! Thank you so much for your feedback! We hope you have a great day!
Cars.com Review
- April 28, 2023
My service advisor Rey Hernandez is excellent. He's very professional yet compassionate. He makes sure to answers all your questions. Great communication skills.
Dealer Replied: Hi Deborah, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 28, 2023
Carlos Medrano is a superb service advisor..he goes above n beyond his knowledge n expertise to help his clients and assure all is in order n promptness to the client. I would refer him no questions asked to anyone needing assistance in any vehicle.. he's your man! Top notch! Thanks for all you do!
Response from the owner Replied: Hello Leylany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 28, 2023
Great service. Quick, efficient
Response from the owner Replied: Hello Veronica, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- April 27, 2023
Excelente servicios ! Carlos da un buen trato excelente
Dealer Replied: Hola Elizabeth, gracias por tomarse el tiempo para publicar su evaluación! Las reseñas son muy importantes para nosotros, ¡y apreciamos las positivas! ¡Atentamente!
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hello David we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Mercedes-Benz of Pembroke Pines, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 644-5035 to discuss ways we can better serve you in the future.
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hello Dave, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Mercedes-Benz of Pembroke Pines (954) 644-5035
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hi Dave, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 644-5035 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- April 27, 2023
Told by service advisor multiple times that specific high quality tech Raphael was going to personally render service. This was not true. There were no repairs with Type A plan except oil filter and oil change. Multiple inspections for $500.00 plus tax. Left $100 tip under assumption that this...
Dealer Replied: Hi Dave, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Mercedes-Benz of Pembroke Pines, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (954) 644-5035 to discuss ways we can better serve you in the future.
Google Review
- April 27, 2023
Excellent Chris and Romeo are exceptional
Response from the owner Replied: Hi Annette, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 26, 2023
My experience at this establishment was absolutely horrid. I will not be returning to this particular Mercedes Benz service center ever in life. The service representative Derek was very in unknowledgeable and dismissive. If I could give this visit a zero I would.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 26, 2023
Looking to purchase a car well over $40,000 in cash. I was assigned a sales agent, Moises. He was extremely rude, unprofessional, and wouldn’t let me even speak to a manager. It was shocking treatment for somebody trying to purchase a luxury car. Will not go here looking for a vehicle under any...
Response from the owner Replied: Hi Ian, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 26, 2023
Camilo was amazing his attention to our needs were excellent and we found the perception car
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 25, 2023
Excellent Service, Camilo, and our finance person were amazing. Their attention to our needs and expectations was superb.
Dealer Replied: Hi Sobrino, thank you for taking the time to share your feedback with us. We're looking forward to your next visit with us!
Google Review
- April 24, 2023
Great experience from start to finish. Because of where I live and the limited local selection we chose the vehicle we wanted on line. Our Salesman (John) was vey helpful and professional and made sure all of the details were taken care of, Including a fair trade in value. Once I drove to the...
Response from the owner Replied: Hi Trevor, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 23, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us this rating. We would like to help turn your customer experience around. If you're willing, please stop by or contact us at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 22, 2023
Amazing &very informative in vehicles and products.
Response from the owner Replied: Hi Carlos, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- April 21, 2023
Bought my first Mercedes from here...The salesperson Carlos Montenegro was pushing me to take the car off the lot when it wasn't clean and doesn't have floor mats (said he ordered them but haven't heard back in a month). They even had issues with the registration..not impressed with this...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 21, 2023
Response from the owner Replied: Hello Justin, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- April 21, 2023
Service department sucks. Dropped my car off at 9 am and they said 2 hours. Now it won't be ready until 3:30.
Cars.com Review
- April 20, 2023
I had a decent used car buying experience, but had some negative experiences in the process. I requested contact through e-mail only since I cannot answer my phone at work, but the salesperson kept calling me over and over again. I gave all my purchase information ahead of time to save time at the...
Dealer Replied: Hi David, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 19, 2023
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Pembroke Pines! We hope you'll consider us again in the future with your automotive needs!
Yelp Review
- April 19, 2023
I towed my car MB C250 to this dealer and couldn't fixed and to use the scanner I have to pay $ 390.00 an hour to find the solution and will take aproximately 6 hours and on top of that they said my car was with a lot of water with mold. The service guy name Rey Hernandez said the only way is...
Google Review
- April 18, 2023
Great Services and very profesional!!!Thanks
Response from the owner Replied: Hi Beatriz, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 18, 2023
Response from the owner Replied: The entire team at Mercedes-Benz of Pembroke Pines would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- April 18, 2023
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Cars.com Review
- April 18, 2023
Miguel was a Great Saler Adviser very patient and helpful
Cars.com Review
- April 18, 2023
This is my second car of Mercedes Benz which I purchased with Serafina and Robert.They are the best Mr Peter is one provided the first service for my husband?s Mercedes and he is just very kind,knowledgeable and helpful
Dealer Replied: Hi Jacqueline, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 18, 2023
My service advisor, M. Haynes, did an outstanding job providing me with quality service and total customer satisfaction.
Dealer Replied: Hi Susan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- April 17, 2023
I would recommend this branch to anyone who is looking to buy a Mercedes Benz.Serafina and Robert are very accommodating, kind and helpful.Peter at the service center provides one of the best customer care and I would go back here at any time feeling comfortable and confident to get the best outcome
Response from the owner Replied: Hello Jacqueline, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 17, 2023
Our service guy took care of everything. It was hassle free.
Response from the owner Replied: Hi Kadine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 17, 2023
Wonderful experience..!!! great customers service..!!! Davidson, Renne and Roberto help a lot thru my process. Guys thank you so much.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 16, 2023
I doubt that the dealer that I went with my car was a Mercedes dealer. It takes ten days before they return my car with defectuosity. The driver's door lock , the part to push down and up is missing. The car still slowing down on itself while driving. I don't hear the noise anymore when started the...
Response from the owner Replied: Hi Junelle, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 15, 2023
They try to up sell you like all dealers. Overall they did a good job on what we agreed on
Response from the owner Replied: Hello Rohan , it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- April 14, 2023
Great service! Super quick, and covered all my concerns. Gave me options but didn’t push the sales of any extra services.
Response from the owner Replied: Hi Jennifer, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 14, 2023
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Pembroke Pines! We love to see such great feedback! Kindest regards.
Google Review
- April 14, 2023
Amazing Custumer service !!!Moises Abadi is the best representative he always helps us to get the car we love and also to get the best deal possible . The process of getting my new car was easy and fast. I will definitely recommend this mercedes-Benz location and specially Moises that has helped us...
Response from the owner Replied: Hi Dalia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- April 14, 2023
If you are looking to purchase a Mercedes please visit this location and ask for Carlos Gonzalez! I recently purchased a vehicle from him and he was professional and even keeps snacks in his draw that he shares with his clients while you wait on Finance department to do their thing!!! He called me...
Response from the owner Replied: Hi Carolina, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- April 14, 2023
Julian was very helpful in finding a specific car/color we had been searching for. We were able to go the same day for a test drive and got all the paperwork done quickly. Thanks!
Response from the owner Replied: Hi Christine, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- April 14, 2023
Great Service ask for Miguel when buying or leasing a Car
Response from the owner Replied: Hi Johannes, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 14, 2023
Do not take your vehicle for an alignment here. I purchased new tires and did a full wheel alignment for the recommendation at under 15,000 miles on my 2021GLE AMG 53. I took the car back to them twice, because not only is the car, pulling to the right when you drive down the road, but the steering...
Response from the owner Replied: Hi Eric, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- April 14, 2023
I Always leave with a smile on my face, Thanks to Mr. Hall & the service team (:
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- April 14, 2023
The car service department staff are not professional they are too pushy and when you ask to do something they don’t check, they ALWAY leave my car dirty in the interior. Horrible
Response from the owner Replied: Hi Buena, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- April 14, 2023
The car service department staff are not professional they are too pushy and when you ask to do something they don?t check, they ALWAY leave my car dirty in the interior. Horrible
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (954) 644-5035.
Cars.com Review
- April 14, 2023
The staff was very helpful and courteous. They were supportive and super friendly.
Dealer Replied: Hello, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Yelp Review
- April 13, 2023
Do not take your vehicle for an alignment here. I purchased new tires and did a full wheel alignment for the recommendation at under 15,000 miles on my 2021GLE AMG 53. I took the car back to them twice, because not only is the car, pulling to the right when you drive down the road, but the steering...
Cars.com Review
- April 13, 2023
Some of The staff in the service department would benefit from customer service training, especially when speaking on the phone. They are not helpful and make you feel like you are bothering them.
Dealer Replied: Hi Carol, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- April 11, 2023
MB of Pembroke Pines is my GO-TO dealer. They always treat me with respect and none to the usual dealership buying nightmare. Florian Godoy went out of his way to get me the car I wanted and make the deal happen. Everything went just as I expected!
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 09, 2023
Wait time once you arrive is too long, 30 minutes, they lost the key when I arrived to pick up the car. Waited another 30 minutes.
Dealer Replied: Hi Dennis, we regret your experience with us here, but are glad you brought this to our attention. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Cars.com Review
- April 09, 2023
I have a new service person who name is Peter. He took care of my car by explaining in detail. Peter was very polite, professional and respectful.
Cars.com Review
- April 08, 2023
Very happy with the attention received to do the 2nd maintenance service to my car. Peter Armstrong was the one who assisted me and I must say that he was very diligent and helpful at all times, besides always having a good attitude. I recommend 100%
Cars.com Review
- April 08, 2023
It took a little bit longer time for the service but all the staffs were very courteous and informative.
Dealer Replied: Hello, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- April 07, 2023
The employees really make you feel welcome and appreciated.
Response from the owner Replied: Hello Josh, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 07, 2023
Terrible service manager. Rude and dishonest. They charge more than double the price for “Service B” vs all other Mercedes in the area. Call around. $1,800 vs $800 elsewhere for same “service b”. Go to one of the many other dealers for service.
Response from the owner Replied: Hi Robert, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- April 07, 2023
Peter was so attentive and went above and beyond to find the best solution for me. Thank you so much. I was on team BMW and I am very new to Team Mercedes. So far Iam loving it in every way. Very satisfied and look forward to future service appointments now that I know how lovely Mercedes treats...
Response from the owner Replied: Hi Sonia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- April 07, 2023
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- April 07, 2023
Immediately 0 stars. I’ve had my vehicle 3 months now to the tune of $1500 every month. Can’t access it via the app, can’t do anything at the DMV, because this place hasn’t bothered to complete the paperwork. I’ve left 5 voicemails, no one has returned my calls.
Response from the owner Replied: Hi James, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 07, 2023
Carlos at Service is the Best! He makes everything smooth & possible for my service to get done quick. I am so pleased and grateful to have met Carlos. Thank you Carlos for everything. My God bless you 🙏🏼
Response from the owner Replied: Hi Jenny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- April 07, 2023
Response from the owner Replied: Thank you for giving Mercedes-Benz of Pembroke Pines such a great rating! It really means a lot to us. Thanks again!
Google Review
- April 07, 2023
Melvin Haynes made everything easy from me, from the reception of the vehicle to the end of the service providing me confidence and support.
Response from the owner Replied: Hi Erica, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 07, 2023
They made me book and appointment and come here for service and didn’t have time to even look at my car. Wasted 3 hours and they gave me an appointment in a month time. In Europe Mercedes is Mercedes, here is a different story, expensive and slow.
Response from the owner Replied: Hello Juan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- April 07, 2023
Response from the owner Replied: Thank you for your rating. Our goal is to achieve 100% satisfaction. Please feel free to contact us at (954) 644-5035 so we can discuss what we could have done better. We hope you'll reach out.
Cars.com Review
- April 07, 2023
I have a new service person who name is Peter. He took care of my car by explaining in detail. Peter was very polite, professional and respectful.
Dealer Replied: Hi Cherri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 07, 2023
Service was timely
Cars.com Review
- April 06, 2023
I took my car for a 10,000 miles services and they gave me the rent car very dirty. then my car was dirty and they didn?t do any cleaning in my car after one week with it. very disappointed
Dealer Replied: Hi Ruth, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- April 04, 2023
excellent. From the moment i got there i was treated like royalty. It is worth going out of my way to work with this dealership.
Cars.com Review
- April 01, 2023
Very professional both before and after the service.
Cars.com Review
- April 01, 2023
I bought/ negotiated our car through the internet and it was easy and quick. They responded promptly and when I arrived to receive the car, everything? was as discussed and promised. Their inventory was better than other dealers I checked with on the west coast of florida.
Dealer Replied: Hi Thomas, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 31, 2023
Went very well. Quick & easy
Response from the owner Replied: Hi Ed, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 31, 2023
had a very bad experience and really disliked Pedro's service. I have a hernia of a wheel, I came to change it, I live far away and I am 8 months pregnant, and I don’t want to risk the tires exploding. for a start I waited for him for a long time, then he said that he would order it the next day and...
Google Review
- March 31, 2023
Just Great Miguel C was awesome as all the staff around him
Response from the owner Replied: Hi Yuri, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 31, 2023
Justin was wonderful, he made my experience so easy and very helpful. He is an asset to your company.
Response from the owner Replied: Hi Oreali, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 31, 2023
Friendly and knowledgeable about car details. Good experience. Beautiful car!
Response from the owner Replied: Hello,Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 31, 2023
Since i got to the dealer the treatment was super professional, they did an amazing job on my car.Thank you guys
Response from the owner Replied: Hello, Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- March 31, 2023
Our experience was very positive. This was our first time purchasing a vehicle of this caliber. Tom was very informative, helpful and down to earth. He explained thoroughly the process and walk us through it. We would highly recommend this dealership and Tom.
Response from the owner Replied: Hello, Thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pin es and we hope to be of service again in the future.
Google Review
- March 31, 2023
I have had excellent service and help when in need from my service advisor Pedro . I have nothing but good things to say about Pedro and the staff .
Response from the owner Replied: Hello Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 31, 2023
Thanks again MB Pembroke Pines 👏🏾👏🏾 You guys are amazing. Ricardo and Carlos were taking well care about me and my new benz which is a dream come true is excellent.
Response from the owner Replied: Hello Paul, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 31, 2023
Very professional both before and after the service.
Cars.com Review
- March 31, 2023
Friendly and knowledgeable about car details. Good experience. Beautiful car!
Cars.com Review
- March 30, 2023
Chris (manager) did an outstanding job resolving my car's issue. Thanks.
Dealer Replied: Hello Maria, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- March 30, 2023
William Gonzalez was our salesman for our third Mercedes Benz. William is a true professional and not a car shark! He explains everything thoroughly and answers any questions professionally and on target. I bought my first Mercedes Benz for my wife with William in March of 2017, my second one for...
Dealer Replied: Hello Jonathan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 30, 2023
Mercedes if Pembroke Pines, has excellent service.
Dealer Replied: Hello Luz, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- March 29, 2023
(Translated by Google) Roberto and Moises treated us very well, they are very good at doing their job. I highly recommend them when you go ask for them.(Original)Roberto y Moises nos atendieron muy bien son muy buenos haciendo su trabajo. Se los súper recomiendo cuando vallan pregunten por ellos.
Response from the owner Replied: (Translated by Google) Hello, thank you for your positive review. We are happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and look forward to serving you again in the future.(Original)Hola, gracias por su informe positivo. Estamos felices de haber sido de servicio para usted. Agradecemos su recomendación de Mercedes-Benz de Pembroke Pines y esperamos poder servirle nuevamente en el futuro.
Google Review
- March 29, 2023
(Translated by Google) Bad customer service, at first they offer the best even by email from the General Manager, then the General Manager himself does not respond to you.They bully you and in the end nobody takes responsibility, nor does they answer your calls at GM! Incredible is the...
Response from the owner Replied: (Translated by Google) Hi Adrian, we're sorry about your experience with us here, but we're glad you brought this to our attention. We strive to maintain excellent business relationships at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work to resolve this issue to your satisfaction. We look forward to hearing from you soon.(Original)Hola, Adrian, lamentamos tu experiencia con nosotros aquí, pero nos complace que nos hayas informado sobre esto. Nos esforzamos por mantener excelentes relaciones comerciales en nuestro concesionario. Llame a nuestro gerente general al (954) 644-5035 para analizar las formas en que podemos trabajar para resolver este problema a su entera satisfacción. Esperamos tener noticias suyas pronto.
Google Review
- March 24, 2023
Ok, so I never typically write reviews because I am simply lazy when it comes to this stuff, but this one deserved my time to write. With that being said, this is our family's first Benz, SO WE ARE HAPPY AF LOL!! The experience from the get-go with our salesman, Nikos V. Kozobolis was second to...
Response from the owner Replied: Hello Gregory, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 24, 2023
I would like to start off by saying my sale person (Sera) was great ! Attitude was A1 but the service of the actual dealership is poor. I was given this car on 10 miles so brand new and my car had missing parts and Messed up parts . I drove it for about 3 days and now my car brakes are squeaking...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- March 24, 2023
THE EXPIRENCE WAS GREAT VERY NICE AND HELPFUL EMPLOYEE AT MERCEDES THANK YOU AGAIN..
Response from the owner Replied: Hello Danila, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 24, 2023
This is the best Mercedes Benz in South Florida! Orlando the service manager is so kind and helpful, and I really appreciate Melvin for all of his help through my servicing. Very professional and friendly man! 5 stars to him! I live 5 minutes from the Mercedes Benz in North Miami (where the agents...
Response from the owner Replied: Hello Yessenia , it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- March 24, 2023
Very friendly and easy to work with.
Response from the owner Replied: Hello Mark, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- March 24, 2023
HORRIBLE CUSTOMER SERVICE . MERCEDES BENZ HAS LOST A CUSTOMER !!!!MY CAR HAS BEEN OVER THERE FOR WELL OVER A MONTH .PEDRO AND ORLANDO IN SERVICE HAS NOT CONTACTED ME AT ALL , A JOB THAT'LL TAKE A WEEK TOPS. HAS NOW BEEN OVER A MONTH AND STILL NOT WORKED ON.
Response from the owner Replied: Hello Alex, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- March 24, 2023
Always an excellent experience. Ask for Stephen Hall. He is tops on the service side
Dealer Replied: Hello Brian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 22, 2023
I purchased a 2019 Mercedes E class with CPO warranty on 9/1/2022. The dealership "FORGOT" to update the Warranty Information for this vehicle into the Mercedes warranty /service database . The sales rep CARLOS GONZALEZ & General manager BERT MARTINEZ were all contacted . This Warranty...
Dealer Replied: Hi Duane, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- March 22, 2023
Ok, so I never typically write reviews because I am simply lazy when it comes to this stuff, but this one deserved my time to write. With that being said, this is our family's first Benz, SO WE ARE HAPPY AF LOL!! The experience from the get-go with our salesman, Nikos V. Kozobolis was second to...
Google Review
- March 21, 2023
Response from the owner Replied: Hi Jurisan, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (954) 644-5035 so we can work with you to make this right.
Google Review
- March 21, 2023
Thanks Orlando for seeing that my baby was taking care of. Orlando advised me and kept me informed on what was needed and what was done on my car. Pick up was a breeze and in a timely manner. Orlando was very professional, respectful and attentive. Thanks Mercedes Benz of Pines and a special thanks...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 21, 2023
Response from the owner Replied: Hello Lisa, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
Response from the owner Replied: Hi Thamarre, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 21, 2023
Very nice people happy to be with them
Response from the owner Replied: Hi Robert, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
Stephen my Service Adviser was professional, patient, kind, understanding and an excellent representative for Mercedes Benz of Pembroke Pines. Because of his thoughtfulness and care, I'll return to service my car.
Response from the owner Replied: Hi Lois, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 21, 2023
Extremely helpful….our Service Writer Patrick was patient and kind. He made the experience pleasant
Response from the owner Replied: Hello Bonnie, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 21, 2023
I brought my car to Pembroke Pines dealer twice for the same issue in the matter of two months. The car was in service for over 3 weeks. The problem was not fixed. I am taking the car to another dealer this month so they can work on the same issue. Chris was our rep. Follow up was very poor. He was...
Response from the owner Replied: Roman, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- March 21, 2023
First and for most I have to say overall I had a great experience until the end….. I brought a new SL and not even a week passed and the car was back at the dealership for over a month and when they returned the Sl55 the same problem occurred…. I was able to get my full money because of the lemon...
Response from the owner Replied: Hi Johan, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Google Review
- March 21, 2023
Transparency, efficiency, courtesy
Response from the owner Replied: Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- March 21, 2023
I have tried several Mercedes Benz dealers and Mercedes Benz of Pembroke Pines takes all the honors. Excellent staff, great service, always on top of all details. I do recommend this place for buying a new car or service.
Response from the owner Replied: Hi Alejandro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
Terrible customer service in person and on the phone , if I could put — start I will put it.All representative very rude …. I will try another dealer
Response from the owner Replied: Hi Marcela, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 21, 2023
Peter Armstrong was helpful and attentive at all time. Great service!
Response from the owner Replied: Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 21, 2023
Awesome experience... Very professional. My car was taken care in the first 12 hours. After having a bitter experience at Coral Gables Mercedes Benz. Where my car was hold for 13 days without any results. I was told that "sorry we can fix your car. The part doesn't exist in the US. " Went to M. B....
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Miguel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- March 21, 2023
Service as usual. Nothing became better.
Response from the owner Replied: Hi Ana, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 21, 2023
Had an amazing experience buying our first Mercedes! Miguel was extremely helpful through the entire process. All the staff was super friendly!
Response from the owner Replied: Hi Erick, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 21, 2023
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- March 21, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Pembroke Pines such a high star-rating! Thanks again and take care!
Google Review
- March 21, 2023
Really great experience, Sera was really helpful with us. Will definitely recommend this dealership and to work with Sera.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
My salesman Carlos Gonzalez sold me my first vehicle 3 years ago and the experience was so amazing I contacted Carlos again three years later for a new lease and upgrade. I could not be happier with the service I have received from Carlos and Mercedes Benz Pembroke Pines! I highly recommend!
Response from the owner Replied: Hello Legna, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- March 21, 2023
Worked quickly and efficiently and provided great service
Response from the owner Replied: Hello Michael, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- March 21, 2023
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Pembroke Pines! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- March 21, 2023
Took my car in for recall and Maintainance and was provide a loaner vehicle all in one day of making a call. I am 1000% pleased with service and my 2015 ML350 4Matic feel brand new. Thanks Peter and Teddy!!
Response from the owner Replied: Hi Victor, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 21, 2023
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- March 21, 2023
Nobody returns phone calls. Their phone system is actually a customer avoidance system.3 messages left for service and 1 for the GM. Crickets.
Response from the owner Replied: Hi Mike, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- March 21, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- March 21, 2023
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- March 21, 2023
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Pembroke Pines so highly!
Google Review
- March 21, 2023
They had sales people on there computers doing nothing and not one person got up to help… considering the particular models I was looking at you would think someone would want to get a sale.
Response from the owner Replied: Hi Emily, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- March 21, 2023
John Cook made it so easy for me to buy out my lease - overall great experience and communication.
Response from the owner Replied: Hi Francesca, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
Great service!
Response from the owner Replied: Hello Debbie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 21, 2023
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- March 21, 2023
Excellent service, my service advisor was great, service was done without any problem
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 21, 2023
The service was excellent from beginning to finish. The wait was just right for me.
Response from the owner Replied: Hi Norman, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 21, 2023
Response from the owner Replied: Hi Gary, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- March 21, 2023
Response from the owner Replied: The entire team at Mercedes-Benz of Pembroke Pines would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- March 21, 2023
excellent service!!! great experience totally recommendedNiko the seller was exceptional!!! very kind and worried in all the details! tks👍🏻
Response from the owner Replied: Hi Maritza, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- March 21, 2023
Sales person was very knowledgeable of the product he was selling.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 21, 2023
Excellent service, and tech, very professional. Thank you
Response from the owner Replied: Hi Erycka, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 21, 2023
Prompt and efficient service.
Response from the owner Replied: Hi Ezequiel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 21, 2023
It was an awesome experience very respectful responsive did take care of what marcedes benz said to do and I am happy.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 20, 2023
For simple repairs to vehicles the pricing is way too expensive. Just ridiculous
Cars.com Review
- March 19, 2023
After the appoitment was made and wait one month... The Mercedes-Benz Sprinter comercial vehicle was sitting 6 DAYS ( 02-01-2023 02-06-2023 ) whit out been prosseced and added to the service system. When i call the dealer to check the status, they told me if i'm sure that i bring the vehicle to...
Dealer Replied: Hi Raydel, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- March 19, 2023
Two days a commercial work vehicle dow for a software update.
Cars.com Review
- March 17, 2023
very good service, they were very helpful with everything.
Dealer Replied: Hi Ivan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- March 16, 2023
It was a smooth and pleasant visit. The appointment was done quickly via phone call,but hope this could have been done online to make it more convenient The advisor was helpful and the job was done as expected timely and neatly.
Dealer Replied: Hi Hsinpo, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- March 15, 2023
Excellent customer service !!!! I had an absolutely amazing experience with Rey Hernandez, he is very professional ,extremely helpful Definitely I will recommend Mercedes Benz of Pembroke Pines .Florida
Dealer Replied: Hi Maria, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- March 15, 2023
My service advisor was Melvin Haynes he was phenomenal. I brought my car in because of a recall. He was professional, personable, make sure that I understood exactly what the process was for the recall. He answered all of my questions in a manner in which I understood.
Dealer Replied: Hi Kha, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 15, 2023
In 35 years buying all kinds of cars in this country, I never had such a pleasant experience with a professional and gentle team at this dealer. Big thanks to sales associate Ricardo Vargas and finance manager Ervido Cedano.
Dealer Replied: Hi Chris, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 13, 2023
Took my car in for recall and Maintainance and was provide a loaner vehicle all in one day of making a call. I am 1000% pleased with service and my 2015 ML350 4Matic feel brand new. Thanks Peter and Teddy!!
Dealer Replied: Hi Victor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 12, 2023
In 35 years buying all kinds of cars in this country, I never had such a pleasant experience with a professional and gentle team at this dealer. Big thanks to sales associate Ricardo Vargas and finance manager Ervido Cedano.
Response from the owner Replied: Hello Chris, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 11, 2023
Thank you so much. Orlando D service manager. My GLE350 came in as an emergency. Right before spring break, as there was no loaner cars or rentals. He tried his hardest to accommodate me as much as he could. Very much appreciate it. I’ve been coming here for 4 years, Orlando and Chris are excellent...
Response from the owner Replied: Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- March 11, 2023
The experience at Mercedes Benz of Pembroke Pines was amazing. They went above and beyond to make sure that I got the car I wanted and got it in my budget. Gerardo was my salesman and he was the best. I dealt with over 15 dealerships in the last year and by far Mercedes Benz of Pembroke Pines is the...
Response from the owner Replied: Hello Rishi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 10, 2023
excellent, very good experience and very good treatment from the sales team
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 09, 2023
This was a big job and they got it done. No questions asked.
Dealer Replied: Hello John, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 07, 2023
The absolute worst car buying experience of my entire life and I’ve bought a lot of cars. I had to fly down and sign paperwork in person because they could not get it right after several attempts and would not release my vehicle to my driver I had delivering my car. Now almost two months later I...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- March 06, 2023
Efficient, nice waiting area???????????????????????
Google Review
- March 06, 2023
Great
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- March 06, 2023
Really good. very good experience, the sale the dealer and the negotiation all very pleasant
Dealer Replied: Hi German, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 06, 2023
They don?t deserve 1 star- but I had to give on to write this review. Poor Service: Don?t bring your vehicle to this dealership- Service is poor and you will have regrets. They are dishonest and do not perform the services they charge you for/ be a wise consumer and stay clear. AutoNation do better!!!!
Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- March 03, 2023
Service representative was very helpful and took care of my concerns in a timely manner
Dealer Replied: Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- March 03, 2023
(Translated by Google) It took forever for an oil change and to scrub the car(Original)Se demoró muchísimo para un cambio de aceite y para fregar el carro
Cars.com Review
- March 03, 2023
Recall service . Have no idea of what was done. Would be helpful if the process was explained before and shown the work done after repairs. As a minimum the cars should be washed. When I inquired after pick up - was told a 30-45 minute wait!
Dealer Replied: Hello Royston, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 02, 2023
I had an amazing experience with Carlos Medrano. He helped me with some side pilars that were making a sound on my CLS 450. He has been excellent with the follow up until the issue was resolved. highly recommend reaching out to Carlos Medrano for your Mercedes Benz service needs. 10 Stars!!!!!
Response from the owner Replied: Hello, We are pleased to hear you had such a positive experience with us, Alexis Castillo! We appreciate your recommendation and we hope to be of service again in the future.
Cars.com Review
- March 02, 2023
Stephen Hall did a great job Kind Patient Knowledgeable
Dealer Replied: Hello Daryle, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- March 01, 2023
Excellent service and care.Melvin is the best!
Google Review
- February 28, 2023
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Cars.com Review
- February 28, 2023
I brought the car for alignment and something was wrong with back suspension, they kept it for 10 days telling me that was fixed and the car it was exactly the same
Dealer Replied: Freddy, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.
Cars.com Review
- February 28, 2023
Chris Ruiz knows how to treat a client who drives a Mercedes. He made me feel like I was the only customer he had that day.
Dealer Replied: Eva, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- February 28, 2023
(Translated by Google) For me personally, whenever I go they treat me with excellent attention, charisma(Original)Para mi en lo personal siempre que voy me atienden con excelente atención carisma
Response from the owner Replied: Hola Yormelin, nos complace saber que tuviste una experiencia tan positiva con nosotros. ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!
Yelp Review
- February 26, 2023
I came in to lease my third Mercedes Benz.  We were treated like criminals, and given a price which was so outreagously overpriced, we walked out. The salesman apoligized for the management trying to gouge us, but we went to the next Meredes Benz dealer, which was much closer to our home, and they...
Cars.com Review
- February 25, 2023
Very good experience Miguel did a great job. I was shopping for this truck since last year and he made sure to call me every time a new one came in.
Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 24, 2023
The problem was found and fixed quickly and with expertise.
Google Review
- February 21, 2023
Waoo , we walk all the dealer and no one even ask if we needed help, unbelievable
Response from the owner Replied: Hello Lisandra, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- February 21, 2023
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 21, 2023
The work done was good, but the transportation service was not available and I had to use a ride share service to get home. Disappointing.
Response from the owner Replied: Hi Jaime, we're happy you found Stephen to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- February 21, 2023
I continue to receive 5-star service from this dealership, but more specifically, from Carlos Medrano Ruiz! Carlos goes above and beyond to make sure you're taken care of 100%. Thank you, Carlos!
Response from the owner Replied: Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 21, 2023
I bought a 2021 C300 4 weeks ago.My experience has been disappointing.First the brakes were squeaking so I had to take it in twice to get new brake pads. Then the washer fluid doesn’t come out and I was told there is something wrong with the pump so I have to take in for that. Both of these things...
Response from the owner Replied: Hi Medgina, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- February 21, 2023
The best place to go.. they treat people like family. Love that