Salesman very nice,friendly,professional and knowledgeable. I found the finance person to be condescending. Surprised with the cost of maintenance. They should tell you the maintenance fees while negotiating price of car.

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It was an amazing experience. My saleswoman is the best. Help thru whole process and helped me configure my car with my iphone. I strongly recommend Sera

Dealer Replied: Hi, We are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

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I bought 3 cars there my car is more than 60 thousand dollar I put 20 down I work to pay my bills it’s not free I only have 25 k miles it’s a brand new car but I can ensure you that you will never see me again at your dealer and I am writing corporate a letter tomorrow to tell them what kind of...

Dealer Replied: Hi Michelle, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.

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This Mercedes Benz flag me and they block me from writing a review if you don’t like your job there just leave sample as that I went to school to become a nurse it’s because I love what I do I will not suggest anyone to go to Mercedes dealer in Pembroke Pines they are the worse trust me on that .

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It was a great experience very helpful and very understanding. Great place to visit if you want to buy.

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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John Cook was our sales person. He is very knowledgeable and pleasant to deal with. I went in to test drive a specific car and when that one didn?t work out for me he was patient and found another that worked within my requirements.

Dealer Replied: Hello Alice, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

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I called the dealership and Carlos answered. I asked about a specific car, and he was able to answer all my questions including their best lease terms quickly. I had done my research at other south Florida dealerships and knew it was a fair offer. I reserved the car until we returned from out of...

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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I bought my Mercedes Benz on line. My salesperson was Mark Isaia. He handled all presentation, sales, documents and finally shipping the vehicle to Michigan - perfectly. Like no one, Mark was aviable since the morning until the late evening hours. Very professional, and made this purchase easy.

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you need more help, our team is available to talk. Safe travels!

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My Advisor Stephen Douglas is one of the best. If I ever switch my car or continue with mine I will always choose him. He understands me and always available. Stephen is amazing!

Dealer Replied: Hi Jennie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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Honest. Straightforward. Got car back when promised. Victor was great help with my service repair.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Amazing 👏 a wonderful group Especially the sales Manager Robert Baldor and Mark Isia if ut wasn't for them I wouldn't go back to Pines Benz.

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

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Sarah (saleswoman) was very good throughout the process of purchasing the car. Showed 4 cars till I make my decision. Finally I purchased beautiful car.

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Sarah (saleswoman) was very good throughout the process of purchasing the car. Showed 4 cars till I make my decision. Finally I purchased beautiful car.

Dealer Replied: Hi Eleonora, thank you for your kind review; we are happy to pass along your comments to Sarah here at Mercedes-Benz of Pembroke Pines! Thank you so much for being one of our valued guests and we look forward to your next visit!

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GREAT SERVICE! HAD A FEW ISSUES WITH MY 2024 AMG G-WAGON. ROMEO, MY SERVICE ADVISOR WAS VERY DILIGENT IN GETTING ALL MY CONCERNS ADDRESSED AND CORRECTED

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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I called in service. They treated me very well. Haven’t been there in years. My salesperson left. Change of battery they clean my car went to pick it up and everything went fine. Great job.

Dealer Replied: Hi Liz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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I enjoy the friendly & professional service I receive at the Pines ocation. The best! Love my car

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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Carlos at Mercedes-Benz of Pembroke Pines is truly exceptional. He is detailed, attentive, and always goes above and beyond to make sure we have the best and most personal experience possible. What sets him apart is the way he looks into the details of what can be resolved and gives us clear...

Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great customer service por el vendedor Carlos y el financista com placid en todo el proceso. Recommendation a familiares y amigos Thank you

Dealer Replied: Nuestro personal se dedica a brindar a todos nuestros huéspedes un servicio al cliente excepcional y un trabajo de calidad en el que pueden confiar. Agradecemos su recomendación de Mercedes-Benz de Pembroke Pines y esperamos poder servirles de nuevo en el futuro.

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Very friendly, respectful and professional. The environment was comfortable and clean. The waiting area and restrooms were clean and tidy.Overall I would recommend this location.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.

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El personal muy atento, muy buen negocio pudimos hacer con mucha transparencia, desde la prueba de manejo hasta el cierre de la transacción todo fue excelente, estoy muy contenta por todo el proceso, recomiendo Mercedes-Benz of Pembroke Pines con los ojos cerrados, gracias Mercedes

Dealer Replied: Hola, ¡nos alegra mucho haberle brindado una experiencia positiva! Su recomendación es muy importante para nosotros y nos alegra mucho haberla merecido. Gracias de nuevo por tomarse el tiempo para compartir su experiencia positiva con el mundo. ¡Que tenga un buen día!

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Mark Isaia was awesome to work with! Super friendly and helpful from start to finish. He made sure I was comfortable with everything and helped me find exactly what I was looking for. I'm really happy with my new car.Thanks, Mark!

Dealer Replied: Ferda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I experienced the worst Terrible customer service, will never being buying from an automation dealer again.

Dealer Replied: Hello Morgan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Service was excellent and all performed in a timely manner. Definitely back again in the future

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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I had an amazing experience at Mercedes Benz of Pembroke Pines. Everyone was professional and friendly. Starting with the GM Bert Martinez and the Sales Rep Moises Cisneros both were great! they made the process very smooth and enjoyable and worked with my price range. I am new to the Mercedes...

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us, Esther! Don't hesitate to call us if you ever need anything. Be safe on the road!

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In the three years that I have had my car, my agent Melvin, has been patient and accommodating as I learned to understand my vehicle, the system, and the services provided by the dealership.

Dealer Replied: Lenore, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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We were promised things would be fixed and now they won?t call us back. Detail department is not good at their job. We found blood on the seatbelt

Dealer Replied: Korwin, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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The entire staff was helpful and informative very courageous. The process went smoothly and I was delighted about the car. The test drive was good with Carlos Montenegro assisting me an explained the features of the car

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Rude and inconsiderate staff. Victor, one of their Service Advisors was professional and helpful as we were waiting for our 2024 Mercedes to complete the service process. However, their staff members handing loaner vehicles were very inconsiderate toward my wife and left us with a bad impression...

Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

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I am very pleased and grateful with the help received on the purchase of my car. It was the most profesional and kind attention. The salesman Adrian Diaz, the Manager Rene and the finance manager Carlos Alejandro worked with me very hard to get the final approval and satisfaction. God bless this...

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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I just want to say thank you guys you speed up my closing and all worked out perfect for us. Thanks to all of you.

Dealer Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

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They sold my high school student a car that lasted less than 100 miles. Local Mercedes dealership states it cannot be fixed and is worthless. Their manager Rene Celerio cannot be bothered to call back, i left a few messages and it’s been over two weeks. Once they have your money they are done with you.

Dealer Replied: Hi, we regret to hear that you had this experience with us. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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I visited the Pembroke Pines Mercedes Benz dealer to explore a new lease. I was greeted by a sales representative for the first time. Surprisingly, it turned out to be a pleasant experience. She effortlessly made me feel at ease. Overall, the entire process was incredibly smooth and enjoyable. I...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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The staff is quick and friendly. My Advisor, Pedro is great! He is efficient and is considerate of my time. My car is maintained well and is always returned washed and the interior clean.

Dealer Replied: Hi Cynthia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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The service center was excellent. I'm happy with the customer service, valet parking and everything.

Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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Great sales team. No pressure or hidden charges. Bought the car on my first visit?as advertised and impeccable. I highly recommend Mercedes Benz of Pembroke Pines!

Dealer Replied: Hi Antonio, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Overall class act service from Moises Abadi. This is the 4th Mercedes we buy from him and would not have it any other way. Thank you, Mr. Abadi, for outstanding service and going way and beyond.

Dealer Replied: Hi Luisa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Very professional car sellers and financing team . They explain everything and are willing to take the time to help you in getting your dream car. As well as explaining the details of the vehicle as it's being tested.

Dealer Replied: Hello Mirian, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Professional and attentive staff. Took care of me in a timely fashion and fixed all the issues with my car.

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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Customer service was excellent. I test drove different vehicles to decide on the one I purchased and the salesman,Moises, was happy to explain the pros and cons of each vehicle

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Great dealership and staff work well together and made it a very pleasant experience. Thank you 🙏 to everyone.

Dealer Replied: Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I like the customer service. My problem with the Brand is that this is my third case in 3 different mercedes(C250,C300&ML320)that i had the steering wheel locked and the repair is around $3,000.00 How MB could not solve this problem in 20 years?

Dealer Replied: Hi Felix, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Great Service! Maurico is always diligent and knowledgeable to give the best experience during the process of bring the car for service. It is a pleasure to deal with him.

Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

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Just left Mercedes Benz of Pembroke Pines, I had the pleasure of being assisted by a gentleman named Darrel Prado he was attentive and informative he was very polite and kind and treated me very professional. Every place of business needs a guy like Darrel Prado! Thank you so much Darrel!

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If I could give 0 stars I would the worst customer service they are beyond rude and aggressive.If you are a women please come with someone to assist you.Tony was very disrespectful 100% don't recommend

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Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Pembroke Pines!

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Joshua took care of me with professional attitude. I have been in other Mercedes dealer but nothing to compare, you are the most professional one! Thank you

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Feel free to stop by if you ever need any more help.

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My buying experience at Mercedes-Benz of Pembroke Pines was exceptional. I actually had a deal set at the dealership close to my home, but I drove to Pembroke Pines because something about the attitude of Serafina Bruno urged me to give her a chance to earn my business. When I went up there,...

Response from the owner Replied: Hello Pierre, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!

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Best buying experience we've had in a long time. We messaged the Mercedes team and told them our situation. Within 2 hours they've worked out a deal that's close enough to what we're asking for. By the time we got there and got our trade appraised they gave us an even lower price without haggling!!...

Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

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In my six years of visiting dealerships, I’ve never walked in and out so quickly. The experience was unbelievable. When I arrived, there were five sales associates standing outside chatting, and not one of them acknowledged me. I made my way to the customer service desk, where the lady working there...

Response from the owner Replied: Hello Julien, we can assure you that we do not find this type of behavior acceptable, and our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

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The service department has sent my wife home twice now despite repeated SEATBELT/AIRBAG safety errors on her 2024 GLA 250. Each time they give a nonsense reason. This last time they blamed the "restraint system malfunction service required" warning on the fact that she sometimes uses the 89 octane...

Response from the owner Replied: Hi Steven, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

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Had a service appointment for a Mercedes Sprinter. Prior to setting the appointment I was asked multiple times “what type of sprinter it is “ ?On arrival I was informed that they are not Servicing this type of vehicle. This vehicle was previously serviced at this location! Thank you Mercedes Benz...

Response from the owner Replied: Hi Lior, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.

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From the minute I was in the Service area, Charles Campbell, the service adviser made sure my entire experience was great. He was extremely knowledgeable and very courteous. Thanks so much!

Response from the owner Replied: Hello Nicola, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.

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I had an excellent experience at this Mercedes dealership. The professionalism and sufficient service provided made the car-buying process smooth and enjoyable. I’d like to extend a special thanks to Ricardo for his outstanding assistance in helping me purchase my car. His knowledge, attentiveness,...

Response from the owner Replied: Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Beware!! Please pay attention to your vehicle I took my car in for an oil change only to get it back with my entire ambient lighting package and console switch out of my car. I called the service Advisor Steven Hall the next day and informed him and he said bring it back. I brought it back to Steven...

Response from the owner Replied: Hi Deidre, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

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I received a message from Auto Nation who owns all of the Mercedes Dealerships in South FL. They asked me for my review, name and phone number to address the issue. I sent it to them just like they asked. Guess what? I never heard back from them either. This is not the first time Auto Nation has...

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Excellent dealership of Auto Nation MB Pembroke Pines

Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

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Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!

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good attentionbuena atención

Response from the owner Replied: Hola, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Conduce con cuidado y nos vemos en la carretera.

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I reside on the west coast of FL and my car was flooded during Helene, I had a '22 GLS 450 and wanted the same vehicle. Found a CPO at this dealership and called Serafina Bruno at Mercedes of Pembroke Pines to inquire. She was prompt and responsive to all of my questions and made me comfortable...

Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!

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Apparently I should have read the reviews prior to making my purchase. This purchase has beena complete nightmare. I have only had my car for a week and there is apparently some sort of system malfunction. My car was at the dealership all day without a solution. A service advisor asked if I wanted...

Response from the owner Replied: Hi Jeri, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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