I had a great experience at Mercedes-Benz of Pembroke Pines. From the moment I arrived, the service was attentive and professional. Manager Roberto Baldor ensured everything went smoothly and was very helpful throughout the process. Sales representative Moises Cisneros was knowledgeable, patient,...

Read more

Mark Isesa is a great salesman and explained very well on our GLC300. He is considered as top salesman at your dealership- he knows how to treat customers

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to reach out to us if you need anything. Have a wonderful day.

View on Cars.com

Fernando D was very great helping me out would recommend him to help anyone out 5 star

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you have any further questions, please give us a call. We're always happy to help!

View on Cars.com

Carlos in the service department is always fantastic and responsive. He is knowledgeable and delivers high quality customer service

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Omar welcome us from the outside. Explain all. Very good service and excellent follow up

Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

View on Cars.com

Excelente servicio, muy responsables y organizados, lo recomiendo 100 de 100, y siempre te ayudan

Dealer Replied: Hola, ¡nos alegra mucho haberte brindado una experiencia tan positiva! No dudes en contactarnos si necesitas algo más; estaremos encantados de ayudarte.

View on Cars.com

I came in to look at an Infiniti Q70. The car was gorgeous, but it wasn't everything I wanted (it wasn't white) so I left. But, then I called Alejandro and told him to get the paperwork ready. He did such an awesome job listening and responding to my concerns that the things that were missing were...

Dealer Replied: Hello Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines.

Read more

Wonderful staff and excellent serviceI will recommend a friend and family. This is the place to buy your Mercedes for new upgrades or for newcomers

Dealer Replied: Hi Darus, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

My salesman Seyed is the Best. He went above and beyond to get me the color of the car I wanted.

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

From purchasing my new GLE 350 to recently replacing my cracked windshield, I must say the service and care I received was outstanding. My service advisor is Romeo, and he's fantastic. He always goes above and beyond to ensure I'm satisfied. Most importantly, when I recently lost my husband, who...

Dealer Replied: Hello Rose, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

My sales Rep, Sera, was great. Everyone else was stone cold. Zero personality! They certainly had no personality especially management. They walked around like you didn?t exist.

Dealer Replied: Hi Joseph, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

View on Cars.com

Frank, Miguel and Kaleb made the process of securing my wife’s GLE450 a breeze. Great group to deal with and it will not be the last time I do. As a BMW owner I plan to give them my business once my lease is up. Tremendous team and value!

Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

Excellent dealer, Moises Abadi it’s a the best sale agent that you can have. The management team it’s is outstanding. I would recommend them to everyone.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines.

View on Cars.com

Miguel is the BEST in the business! He is 100% legit. If you're in the market for a Mercedes-Benz, look no further than Miguel. He took on the challenge of changing my perception of car salesmen-and he absolutely succeeded. He gained a customer for life. Everything he promised was delivered, and...

Dealer Replied: Hi Danielle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

When they sold me the car, I was already disappointed that maintenance was not included, especially coming from Volvo, which covers all maintenance on a leased vehicle. They told me to prepay for the maintenance plan and assured me that I wouldn?t have to worry about anything at all. That turned out...

Dealer Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Read more

The experience was great but what made it really good was our salesperson Smilag. She listened to what we were looking for and ensured that she tried her best to get all of those things done. Not to mention she is very sweet

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us, Stephanie Higgins! Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

Thé customers service is very good. The staff at the service department is kind and very helpful. The waiting time to get your car backed is minimal. My repairs are always satisfactory.

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

View on Cars.com

After many years, I decided to comeback to this dealership; but due my restricted possibilities, I had low hopes they could meet my budget. Surprisingly, without any kind of pressure, with a lot of empathy, and with a huge commitment trying to help me and trying their best to find and design a deal...

Dealer Replied: Hi Jorge, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out if there's anything additional we can do for you.

Read more

The dealership is amazing. Very clean. I felt extremely welcome. The attention is great and the service too. The sales person listened to me and not only met my expectations but surpassed them giving me a grat price. The person in the finance dept. Was also very nice and helpful.

Dealer Replied: Hello, thank you; we appreciate your feedback! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

REALLY PROFESSIONAL STAFF AND A GREAT QUALITY OF SERVICE IT WAS A PLEASURE TO DO BUSINESS WITH THE STAFF AND THE SITE WAS VERY IMPRESSIVE

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

View on Cars.com

John cook the salesman excellent. He was very professional and very in making the deal so would that I would agree to accept. To the price that I would agree.

Dealer Replied: We are pleased to hear you had such a positive experience with us, Wilson! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Great customer service and purchase process Adrian was patient and knowledgeable Ricardo and Me Montoya made it a great smooth experience I highly recommend all the way

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

The best service very professional all the staff my sales men Julian was very patience explain me everithing and great customer service the Finace guy Serrano was very seeet and professional the Finace director very nice and gentle

Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out if there's anything additional we can do for you.

View on Cars.com

Yasmany was the Service Advisor assigned to me and he was awesome! He communicated with me at the time of drop off and during the day kept me informed of the progress. Drop off and pick up were a breeze.

Dealer Replied: Hi Jennifer, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

View on Cars.com

Despite some initial misunderstandings, management promptly addressed my issues and concerns. The seller was professional, courteous, and helpful.

Dealer Replied: Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

View on Cars.com

Estrella was absolutely amazing! She was knowledgeable, patient, and listened to all details without making me feel pressured. She really took the time to make sure I got the right car for my needs. Highly recommend, I had a great experience!

Dealer Replied: Hi Valencia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

View on Cars.com

I had a really positive experience at Mercedes Pembroke pines dealership. The Sales Consultant Carlos Montenegro was professional, patient, and took the time to answer all my questions without any pressure. The process was straightforward, and I?m loving my new car. Thanks for making it such an easy...

Dealer Replied: Hi Nivin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

Top notch dealer I've ever dealt with. Best dealer in Florida. Will definitely return.

Dealer Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Surprised Mercedes does not have a small coffee shop or sandwiches available on site. Appointment at 12:30 but not finished with 1 year service for 2 � hours.

Dealer Replied: Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 644-5035 when you have a chance. Thank you, and we look forward to hearing from you.

View on Cars.com

Poor communication I recommend you to definitely find a different dealer that can provide Better service when it comes to communication and detail From sales associate to sales manager, I do not recommend anybody to deal with this dealer

Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

View on Cars.com

I purchased the vehicle from your dealership and signed all paperwork at Mercedes-Benz of North Orlando on November 26. The vehicle was not delivered to my home until December 2, and to date, I have not received any copies of the signed documents. Prior to your finance team completing the paperwork,...

Consumer Replied: Just called and left a message on voice mail. Someone, please call me back at 407-435-3931. I am so frustrated.

Read more

Both sales and financial personals were very thorough when addressing my needs as they relate to questions and issues concerning my purchase. Mr. Antoine went as far as to bring me back the following day to ensure that I fully grasped all of the complex features of the new GLE350 that he went over...

Dealer Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

Traded in my older Mercedes and leased a new one, the sales rep was great, very helpful and listened to our needs, this is the third time we used him

Dealer Replied: Hello Gail, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

View on Cars.com

Salesman very nice,friendly,professional and knowledgeable. I found the finance person to be condescending. Surprised with the cost of maintenance. They should tell you the maintenance fees while negotiating price of car.

Dealer Replied: Hi Jordan, we appreciate your honest feedback, as we are always looking for ways to improve. If you are willing to give us another chance, please contact us at (954) 644-5035 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Pembroke Pines

View on Cars.com

It was an amazing experience. My saleswoman is the best. Help thru whole process and helped me configure my car with my iphone. I strongly recommend Sera

Dealer Replied: Hi, We are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

View on Cars.com

I bought 3 cars there my car is more than 60 thousand dollar I put 20 down I work to pay my bills it’s not free I only have 25 k miles it’s a brand new car but I can ensure you that you will never see me again at your dealer and I am writing corporate a letter tomorrow to tell them what kind of...

Dealer Replied: Hi Michelle, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.

Read more

This Mercedes Benz flag me and they block me from writing a review if you don’t like your job there just leave sample as that I went to school to become a nurse it’s because I love what I do I will not suggest anyone to go to Mercedes dealer in Pembroke Pines they are the worse trust me on that .

View on Cars.com

It was a great experience very helpful and very understanding. Great place to visit if you want to buy.

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

John Cook was our sales person. He is very knowledgeable and pleasant to deal with. I went in to test drive a specific car and when that one didn?t work out for me he was patient and found another that worked within my requirements.

Dealer Replied: Hello Alice, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

I called the dealership and Carlos answered. I asked about a specific car, and he was able to answer all my questions including their best lease terms quickly. I had done my research at other south Florida dealerships and knew it was a fair offer. I reserved the car until we returned from out of...

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

I bought my Mercedes Benz on line. My salesperson was Mark Isaia. He handled all presentation, sales, documents and finally shipping the vehicle to Michigan - perfectly. Like no one, Mark was aviable since the morning until the late evening hours. Very professional, and made this purchase easy.

Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you need more help, our team is available to talk. Safe travels!

View on Cars.com

My Advisor Stephen Douglas is one of the best. If I ever switch my car or continue with mine I will always choose him. He understands me and always available. Stephen is amazing!

Dealer Replied: Hi Jennie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

View on Cars.com

Honest. Straightforward. Got car back when promised. Victor was great help with my service repair.

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Amazing 👏 a wonderful group Especially the sales Manager Robert Baldor and Mark Isia if ut wasn't for them I wouldn't go back to Pines Benz.

Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

View on Cars.com

Sarah (saleswoman) was very good throughout the process of purchasing the car. Showed 4 cars till I make my decision. Finally I purchased beautiful car.

View on Cars.com

Sarah (saleswoman) was very good throughout the process of purchasing the car. Showed 4 cars till I make my decision. Finally I purchased beautiful car.

Dealer Replied: Hi Eleonora, thank you for your kind review; we are happy to pass along your comments to Sarah here at Mercedes-Benz of Pembroke Pines! Thank you so much for being one of our valued guests and we look forward to your next visit!

View on Cars.com

GREAT SERVICE! HAD A FEW ISSUES WITH MY 2024 AMG G-WAGON. ROMEO, MY SERVICE ADVISOR WAS VERY DILIGENT IN GETTING ALL MY CONCERNS ADDRESSED AND CORRECTED

Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

View on Cars.com

I called in service. They treated me very well. Haven’t been there in years. My salesperson left. Change of battery they clean my car went to pick it up and everything went fine. Great job.

Dealer Replied: Hi Liz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

I enjoy the friendly & professional service I receive at the Pines ocation. The best! Love my car

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Carlos at Mercedes-Benz of Pembroke Pines is truly exceptional. He is detailed, attentive, and always goes above and beyond to make sure we have the best and most personal experience possible. What sets him apart is the way he looks into the details of what can be resolved and gives us clear...

Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

Great customer service por el vendedor Carlos y el financista com placid en todo el proceso. Recommendation a familiares y amigos Thank you

Dealer Replied: Nuestro personal se dedica a brindar a todos nuestros huéspedes un servicio al cliente excepcional y un trabajo de calidad en el que pueden confiar. Agradecemos su recomendación de Mercedes-Benz de Pembroke Pines y esperamos poder servirles de nuevo en el futuro.

View on Cars.com

Very friendly, respectful and professional. The environment was comfortable and clean. The waiting area and restrooms were clean and tidy.Overall I would recommend this location.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.

View on Cars.com

El personal muy atento, muy buen negocio pudimos hacer con mucha transparencia, desde la prueba de manejo hasta el cierre de la transacción todo fue excelente, estoy muy contenta por todo el proceso, recomiendo Mercedes-Benz of Pembroke Pines con los ojos cerrados, gracias Mercedes

Dealer Replied: Hola, ¡nos alegra mucho haberle brindado una experiencia positiva! Su recomendación es muy importante para nosotros y nos alegra mucho haberla merecido. Gracias de nuevo por tomarse el tiempo para compartir su experiencia positiva con el mundo. ¡Que tenga un buen día!

View on Cars.com

Mark Isaia was awesome to work with! Super friendly and helpful from start to finish. He made sure I was comfortable with everything and helped me find exactly what I was looking for. I'm really happy with my new car.Thanks, Mark!

Dealer Replied: Ferda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

I experienced the worst Terrible customer service, will never being buying from an automation dealer again.

Dealer Replied: Hello Morgan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

View on Cars.com

Service was excellent and all performed in a timely manner. Definitely back again in the future

Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

I had an amazing experience at Mercedes Benz of Pembroke Pines. Everyone was professional and friendly. Starting with the GM Bert Martinez and the Sales Rep Moises Cisneros both were great! they made the process very smooth and enjoyable and worked with my price range. I am new to the Mercedes...

Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us, Esther! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

In the three years that I have had my car, my agent Melvin, has been patient and accommodating as I learned to understand my vehicle, the system, and the services provided by the dealership.

Dealer Replied: Lenore, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

View on Cars.com

We were promised things would be fixed and now they won?t call us back. Detail department is not good at their job. We found blood on the seatbelt

Dealer Replied: Korwin, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

View on Cars.com

The entire staff was helpful and informative very courageous. The process went smoothly and I was delighted about the car. The test drive was good with Carlos Montenegro assisting me an explained the features of the car

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

View on Cars.com

Rude and inconsiderate staff. Victor, one of their Service Advisors was professional and helpful as we were waiting for our 2024 Mercedes to complete the service process. However, their staff members handing loaner vehicles were very inconsiderate toward my wife and left us with a bad impression...

Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

Read more

I am very pleased and grateful with the help received on the purchase of my car. It was the most profesional and kind attention. The salesman Adrian Diaz, the Manager Rene and the finance manager Carlos Alejandro worked with me very hard to get the final approval and satisfaction. God bless this...

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Read more

I just want to say thank you guys you speed up my closing and all worked out perfect for us. Thanks to all of you.

Dealer Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

View on Cars.com

They sold my high school student a car that lasted less than 100 miles. Local Mercedes dealership states it cannot be fixed and is worthless. Their manager Rene Celerio cannot be bothered to call back, i left a few messages and it’s been over two weeks. Once they have your money they are done with you.

Dealer Replied: Hi, we regret to hear that you had this experience with us. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Read more

I visited the Pembroke Pines Mercedes Benz dealer to explore a new lease. I was greeted by a sales representative for the first time. Surprisingly, it turned out to be a pleasant experience. She effortlessly made me feel at ease. Overall, the entire process was incredibly smooth and enjoyable. I...

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

The staff is quick and friendly. My Advisor, Pedro is great! He is efficient and is considerate of my time. My car is maintained well and is always returned washed and the interior clean.

Dealer Replied: Hi Cynthia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

View on Cars.com

The service center was excellent. I'm happy with the customer service, valet parking and everything.

Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

View on Cars.com

Great sales team. No pressure or hidden charges. Bought the car on my first visit?as advertised and impeccable. I highly recommend Mercedes Benz of Pembroke Pines!

Dealer Replied: Hi Antonio, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

View on Cars.com

Overall class act service from Moises Abadi. This is the 4th Mercedes we buy from him and would not have it any other way. Thank you, Mr. Abadi, for outstanding service and going way and beyond.

Dealer Replied: Hi Luisa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com