Cars.com Review
- August 25, 2025
I called in service. They treated me very well. Haven’t been there in years. My salesperson left. Change of battery they clean my car went to pick it up and everything went fine. Great job.
Dealer Replied: Hi Liz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 21, 2025
I enjoy the friendly & professional service I receive at the Pines ocation. The best! Love my car
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 18, 2025
Carlos at Mercedes-Benz of Pembroke Pines is truly exceptional. He is detailed, attentive, and always goes above and beyond to make sure we have the best and most personal experience possible. What sets him apart is the way he looks into the details of what can be resolved and gives us clear...
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 14, 2025
Great customer service por el vendedor Carlos y el financista com placid en todo el proceso. Recommendation a familiares y amigos Thank you
Dealer Replied: Nuestro personal se dedica a brindar a todos nuestros huéspedes un servicio al cliente excepcional y un trabajo de calidad en el que pueden confiar. Agradecemos su recomendación de Mercedes-Benz de Pembroke Pines y esperamos poder servirles de nuevo en el futuro.
Cars.com Review
- August 07, 2025
Very friendly, respectful and professional. The environment was comfortable and clean. The waiting area and restrooms were clean and tidy.Overall I would recommend this location.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- August 02, 2025
El personal muy atento, muy buen negocio pudimos hacer con mucha transparencia, desde la prueba de manejo hasta el cierre de la transacción todo fue excelente, estoy muy contenta por todo el proceso, recomiendo Mercedes-Benz of Pembroke Pines con los ojos cerrados, gracias Mercedes
Dealer Replied: Hola, ¡nos alegra mucho haberle brindado una experiencia positiva! Su recomendación es muy importante para nosotros y nos alegra mucho haberla merecido. Gracias de nuevo por tomarse el tiempo para compartir su experiencia positiva con el mundo. ¡Que tenga un buen día!
Cars.com Review
- July 25, 2025
Mark Isaia was awesome to work with! Super friendly and helpful from start to finish. He made sure I was comfortable with everything and helped me find exactly what I was looking for. I'm really happy with my new car.Thanks, Mark!
Dealer Replied: Ferda, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 16, 2025
I experienced the worst Terrible customer service, will never being buying from an automation dealer again.
Dealer Replied: Hello Morgan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- July 14, 2025
Service was excellent and all performed in a timely manner. Definitely back again in the future
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 10, 2025
I had an amazing experience at Mercedes Benz of Pembroke Pines. Everyone was professional and friendly. Starting with the GM Bert Martinez and the Sales Rep Moises Cisneros both were great! they made the process very smooth and enjoyable and worked with my price range. I am new to the Mercedes...
Dealer Replied: Hello, we are pleased to hear you had such a positive experience with us, Esther! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 09, 2025
In the three years that I have had my car, my agent Melvin, has been patient and accommodating as I learned to understand my vehicle, the system, and the services provided by the dealership.
Dealer Replied: Lenore, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 09, 2025
We were promised things would be fixed and now they won?t call us back. Detail department is not good at their job. We found blood on the seatbelt
Dealer Replied: Korwin, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- July 07, 2025
The entire staff was helpful and informative very courageous. The process went smoothly and I was delighted about the car. The test drive was good with Carlos Montenegro assisting me an explained the features of the car
Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 07, 2025
Rude and inconsiderate staff. Victor, one of their Service Advisors was professional and helpful as we were waiting for our 2024 Mercedes to complete the service process. However, their staff members handing loaner vehicles were very inconsiderate toward my wife and left us with a bad impression...
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Cars.com Review
- July 06, 2025
I am very pleased and grateful with the help received on the purchase of my car. It was the most profesional and kind attention. The salesman Adrian Diaz, the Manager Rene and the finance manager Carlos Alejandro worked with me very hard to get the final approval and satisfaction. God bless this...
Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 10, 2025
I just want to say thank you guys you speed up my closing and all worked out perfect for us. Thanks to all of you.
Dealer Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- June 04, 2025
They sold my high school student a car that lasted less than 100 miles. Local Mercedes dealership states it cannot be fixed and is worthless. Their manager Rene Celerio cannot be bothered to call back, i left a few messages and it’s been over two weeks. Once they have your money they are done with you.
Dealer Replied: Hi, we regret to hear that you had this experience with us. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- June 01, 2025
I visited the Pembroke Pines Mercedes Benz dealer to explore a new lease. I was greeted by a sales representative for the first time. Surprisingly, it turned out to be a pleasant experience. She effortlessly made me feel at ease. Overall, the entire process was incredibly smooth and enjoyable. I...
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 27, 2025
The staff is quick and friendly. My Advisor, Pedro is great! He is efficient and is considerate of my time. My car is maintained well and is always returned washed and the interior clean.
Dealer Replied: Hi Cynthia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 22, 2025
The service center was excellent. I'm happy with the customer service, valet parking and everything.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- May 05, 2025
Great sales team. No pressure or hidden charges. Bought the car on my first visit?as advertised and impeccable. I highly recommend Mercedes Benz of Pembroke Pines!
Dealer Replied: Hi Antonio, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- May 02, 2025
Overall class act service from Moises Abadi. This is the 4th Mercedes we buy from him and would not have it any other way. Thank you, Mr. Abadi, for outstanding service and going way and beyond.
Dealer Replied: Hi Luisa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- April 23, 2025
Very professional car sellers and financing team . They explain everything and are willing to take the time to help you in getting your dream car. As well as explaining the details of the vehicle as it's being tested.
Dealer Replied: Hello Mirian, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 06, 2025
Professional and attentive staff. Took care of me in a timely fashion and fixed all the issues with my car.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- February 06, 2025
Customer service was excellent. I test drove different vehicles to decide on the one I purchased and the salesman,Moises, was happy to explain the pros and cons of each vehicle
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- January 22, 2025
Great dealership and staff work well together and made it a very pleasant experience. Thank you 🙏 to everyone.
Dealer Replied: Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 20, 2025
I like the customer service. My problem with the Brand is that this is my third case in 3 different mercedes(C250,C300&ML320)that i had the steering wheel locked and the repair is around $3,000.00 How MB could not solve this problem in 20 years?
Dealer Replied: Hi Felix, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- January 16, 2025
Great Service! Maurico is always diligent and knowledgeable to give the best experience during the process of bring the car for service. It is a pleasure to deal with him.
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 14, 2025
Just left Mercedes Benz of Pembroke Pines, I had the pleasure of being assisted by a gentleman named Darrel Prado he was attentive and informative he was very polite and kind and treated me very professional. Every place of business needs a guy like Darrel Prado! Thank you so much Darrel!
Yelp Review
- January 13, 2025
If I could give 0 stars I would the worst customer service they are beyond rude and aggressive.If you are a women please come with someone to assist you.Tony was very disrespectful 100% don't recommend
Google Review
- January 09, 2025
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Pembroke Pines!
Cars.com Review
- January 09, 2025
Joshua took care of me with professional attitude. I have been in other Mercedes dealer but nothing to compare, you are the most professional one! Thank you
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Feel free to stop by if you ever need any more help.
Google Review
- January 03, 2025
My buying experience at Mercedes-Benz of Pembroke Pines was exceptional. I actually had a deal set at the dealership close to my home, but I drove to Pembroke Pines because something about the attitude of Serafina Bruno urged me to give her a chance to earn my business. When I went up there,...
Response from the owner Replied: Hello Pierre, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- December 17, 2024
Best buying experience we've had in a long time. We messaged the Mercedes team and told them our situation. Within 2 hours they've worked out a deal that's close enough to what we're asking for. By the time we got there and got our trade appraised they gave us an even lower price without haggling!!...
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 14, 2024
In my six years of visiting dealerships, I’ve never walked in and out so quickly. The experience was unbelievable. When I arrived, there were five sales associates standing outside chatting, and not one of them acknowledged me. I made my way to the customer service desk, where the lady working there...
Response from the owner Replied: Hello Julien, we can assure you that we do not find this type of behavior acceptable, and our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- December 11, 2024
The service department has sent my wife home twice now despite repeated SEATBELT/AIRBAG safety errors on her 2024 GLA 250. Each time they give a nonsense reason. This last time they blamed the "restraint system malfunction service required" warning on the fact that she sometimes uses the 89 octane...
Response from the owner Replied: Hi Steven, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- December 11, 2024
Had a service appointment for a Mercedes Sprinter. Prior to setting the appointment I was asked multiple times “what type of sprinter it is “ ?On arrival I was informed that they are not Servicing this type of vehicle. This vehicle was previously serviced at this location! Thank you Mercedes Benz...
Response from the owner Replied: Hi Lior, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- December 10, 2024
From the minute I was in the Service area, Charles Campbell, the service adviser made sure my entire experience was great. He was extremely knowledgeable and very courteous. Thanks so much!
Response from the owner Replied: Hello Nicola, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Google Review
- December 10, 2024
I had an excellent experience at this Mercedes dealership. The professionalism and sufficient service provided made the car-buying process smooth and enjoyable. I’d like to extend a special thanks to Ricardo for his outstanding assistance in helping me purchase my car. His knowledge, attentiveness,...
Response from the owner Replied: Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 09, 2024
Beware!! Please pay attention to your vehicle I took my car in for an oil change only to get it back with my entire ambient lighting package and console switch out of my car. I called the service Advisor Steven Hall the next day and informed him and he said bring it back. I brought it back to Steven...
Response from the owner Replied: Hi Deidre, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Yelp Review
- December 09, 2024
I received a message from Auto Nation who owns all of the Mercedes Dealerships in South FL. They asked me for my review, name and phone number to address the issue. I sent it to them just like they asked. Guess what? I never heard back from them either. This is not the first time Auto Nation has...
Cars.com Review
- December 08, 2024
Excellent dealership of Auto Nation MB Pembroke Pines
Dealer Replied: Hi, we appreciate your positive review about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 05, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- December 02, 2024
good attentionbuena atención
Response from the owner Replied: Hola, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Conduce con cuidado y nos vemos en la carretera.
Google Review
- November 30, 2024
I reside on the west coast of FL and my car was flooded during Helene, I had a '22 GLS 450 and wanted the same vehicle. Found a CPO at this dealership and called Serafina Bruno at Mercedes of Pembroke Pines to inquire. She was prompt and responsive to all of my questions and made me comfortable...
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- November 30, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- November 30, 2024
Apparently I should have read the reviews prior to making my purchase. This purchase has beena complete nightmare. I have only had my car for a week and there is apparently some sort of system malfunction. My car was at the dealership all day without a solution. A service advisor asked if I wanted...
Response from the owner Replied: Hi Jeri, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 29, 2024
What an amazing experience! So very grateful to have had the pleasure of working with John and Ricardo for my new lease. Their expertise, professionalism, patience and dedication made this process effortless and smooth. Walking into a car dealership is now an event to remember! Do yourself a favor...
Response from the owner Replied: Hi Shirley, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 29, 2024
Honest & professional. I felt like I mattered!
Response from the owner Replied: Hi Miami, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 22, 2024
Kaleb Fowler in the Finance department is very bright and enthusiastic. He was extremely helpful during the closing process. His attention to detail and professional is asset to the team at Pembroke Pines Mercedes-Benz.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2024
Joseph, the sales person I worked with, was very polite and professional. I saw the car online and he sent me some additional pictures and videos that I requested. I flew from out of state and the car was ready for me to see and drive when I arrived. The car was in very good condition, exactly as...
Response from the owner Replied: Hello James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 16, 2024
Response from the owner Replied: Hi Felipe, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- November 16, 2024
The best part of this visit is not only get exactly what I went for but also the excellent service from my Service Advisor Pedro
Response from the owner Replied: Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 15, 2024
I went a couple weeks to see a car I had found interesting. The car was amazing as you would expect any Mercedes to be. When we worked out the numbers based on the current programs and current state of affairs, it seemed like we were far away from a deal. I went to see other options I was weighing...
Response from the owner Replied: Hi Juan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 15, 2024
I dropped off my vehicle for service at the department on a Friday, only to return a few days later and find it in the exact same spot, completely untouched. It was incredibly frustrating to deal with the AutoNation service department. I also left my RAM at their next door location for five days,...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Yelp Review
- November 12, 2024
I had my car serviced there and it was great!! The staff was fantastic and very knowledgeable, the tech Glenn was helpful and than manager G was very helpful with explain the process!! Rey helped me out as well! Great location and staff
Google Review
- November 12, 2024
Unfortunately, this Mercedes Benz has gone down with quality of service. Basic things like taking care of tire pressure and washing the car has been thrown to the side. Takes a month to get a loaner if you need one. What happened here I have only driven a Mercedes for the last 20+ years. Is this...
Response from the owner Replied: Hi Joshua, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 11, 2024
True professionals, exceeded my expectations. Will be purchasing for my wife a new suv.
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 08, 2024
The people at Mercedes PP (especially Cedano and Moises Cisneros) make buying a car an experience, not what you usually expect from dealerships. I recommend them 100%
Response from the owner Replied: Hello David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 08, 2024
Excellent service by Joseph he worked with me for the best deals for my budget
Dealer Replied: Hi Cassy, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- November 08, 2024
Excellent service by Joseph he worked with me for the best deals for my budget
Dealer Replied: Hi Cassy, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 07, 2024
Reasons not to buy a Mercedes.1. Mercedes 4 cylinder engines are made by Nissan! That's right, buy a Mercedes and get a Nissan motor. Look it up on google.2. This dealership preys on woman who do not know about servicing cars.3.$335.00 for a simple oil change and on top of that,they try to rob you...
Google Review
- November 05, 2024
My husband just purchased a 2024 CLE300 convertible... beautiful car! The best thing, however, was that Moises Abadi was our salesman. He was fantastic to work with: always available, patient for our schedule and questions and extremely knowledgeable. We will definitely be calling him when we...
Response from the owner Replied: Hi Adrienne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 05, 2024
THE SERVICE IS TERRIBLE!!I have bought 10 cars from you!!And I have never had such a bad experience with the service, the EQS 450 is a week old and I have not received a response about the status of the car!!They didn't even give me a loaner and no one answers calls or messages!!EL SERVICIO ESTÁ...
Response from the owner Replied: Hola Esteban, gracias por tomarte el tiempo de dejarnos tu opinión. Hemos compartido tu experiencia con nuestro equipo de gestión para que la revisen y le den seguimiento.
Cars.com Review
- November 04, 2024
Great experience with Melvin Haynes. Excellent service! Kind and knowledgeable. Service was done timely and communication was clear and friendly.
Dealer Replied: Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2024
Terrible experience, I bought a GLE 350 in 2022 with all Servis and a 4-year warranty, after a year I already had problems with the air conditioning, they gave me an appointment to disassemble the entire dashboard and fix it, a week later I took the car in because I felt a noise. They open the...
Google Review
- November 01, 2024
Excellent experience and MB Pembroke Pines. My sales person, Sera Bruno, was amazing. She is extremely knowledgeable about the vehicles and all the features, and was super attentive throughout the process of test driving and leasing the vehicle. She guided me through the whole process, and after we...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Mario! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Service ? What service? I showed up for my 8 am appointment and after I sat down to wait for my service representative I was told there was no service because the lifts were not working I said ok no problem so I just leave my car here for service and come back when it's ready, they told me they...
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- October 29, 2024
I wanted to resolve an urgent question and it was impossible for someone to answer my call. They don't even answer emails. Non-existent customer serviceQuise resolver una duda urgente y fue imposible que alguien atendiera mi llamada. Ni siquiera contestan correos. Atención al cliente inexistente
Response from the owner Replied: Hola Keila, gracias por tomarte el tiempo de dejarnos tu opinión. Hemos compartido tu experiencia con nuestro equipo de gestión para que la revisemos y le demos seguimiento.
Google Review
- October 28, 2024
I visited this Mercedes Benz dealer on Sunday the 27th around 1:30 pm because I wanted to get some more information about the EQS sedan and maybe get a test drive if that was possible. I walked into the showroom and I went looking for that particular model but I did not see it. The sales staff...
Response from the owner Replied: Hello Alex, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (954) 644-5035. We look forward to hearing from you.
Google Review
- October 28, 2024
I was at the dealer with the intention of buying a new Mercedes and no one helped me, only one man greeted me and why I asked him if they were open to the public.Hahaha.. thanks to your lack of professionalism towards customers I bought a BMW just a few miles away on the next downhill slope.I...
Response from the owner Replied: Hola, gracias por tomarse el tiempo de dejarnos sus comentarios. A nuestro Gerente General realmente le gustaría ayudarlo a cambiar su experiencia. Si estaría dispuesto a darnos otra oportunidad, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Google Review
- October 27, 2024
Bad customer service, I can't believe that the Manager can't even manage the sales team to serve the customerMal servicio en atención al cliente, no puedo creer que el Gerente ni siquiera pueda manejar al equipo de vendedores para atender al cliente
Response from the owner Replied: Hola Arleen, gracias por tomarte el tiempo de dejarnos tus comentarios. Llame a nuestro Gerente General al (954) 644-5035 para conocer las formas en que podemos trabajar para resolver estos problemas. Esperamos tener noticias suyas pronto.
Cars.com Review
- October 25, 2024
My service Advisor has been for over Stephen Douglas for over 5 years. I'm extremely satisfy with his service: he is a good listener, he always returns calls or txt, he explains what's necessary to clarify with precision and to the point. He seems very knowledgable of cars, parts, functioning, and...
Dealer Replied: Hello Maria, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 25, 2024
My service Advisor has been for over Stephen Douglas for over 5 years. I'm extremely satisfy with his service: he is a good listener, he always returns calls or txt, he explains what's necessary to clarify with precision and to the point. He seems very knowledgable of cars, parts, functioning, and...
Dealer Replied: Hello Maria, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 22, 2024
Im sorry for my previous rate I have in my personal opinión Rick Castro service manager , Jasmany Reydel and Pedro service advisor and for part of service technician Rudy Ruiz very good experience and super knowledgeable about the business and the brand
Response from the owner Replied: Hi Manuel, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 13, 2024
Vehicle Lease: My experience at Mercedes-Benz of Pembroke Pines was absolutely amazing. Adrian D. shared so many details and functions of the two styles I reviewed. It is clear that he is well verse and knowledgeable about the brand and takes pride in providing excellent customer services. Cody my...
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2024
This dealership has the worst customer service ever. You get handed from one sales person to the next and they get butt hurt if you decide to go another way with a car. Mark Isaias was the second sales person i was given. It is as if they are trained to make you disgusted with dealing with them. So...
Google Review
- October 12, 2024
I’m extremely satisfied, very happy with my truck. Excellent service from all the personnel at this location, special mention to used car manager Mr. Rene Celeiro. Thank you for all your help.
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 11, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 11, 2024
I am absolutely appalled by the level of customer service provided by this dealership. From start to finish, it was a nightmare. The representatives were not only rude and unhelpful, but they also seemed completely uninterested in resolving my issue. I was transferred multiple times, placed on hold...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (954) 644-5035 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- October 11, 2024
do not due any business with mercedes benz of pembroke pines!!!!!!this place is horrible!!!!!!! i bought a mercedes benz gt55 amg. a week after the car breaks down on the high way, i almost crashed!!!! i took the car for service, the car was at the shop for a month. i kept calling for updates and...
Google Review
- October 09, 2024
I took my car because they sent me a letter for some services that I wanted to do and I ended up having something else broken and now they don't want to respondLleve mi carro porque me mandaron una carta para unos servicios que abría que hacerle y terminé que me rompieron otra cosa y ahora no...
Response from the owner Replied: Hola Yoan, gracias por informarnos sobre este asunto. A nuestro Gerente General le gustaría ayudarlo a cambiar su experiencia. Si está dispuesto, comuníquese con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarlo.
Yelp Review
- October 09, 2024
Trying to get pricing for service here has proven to be a mission. All advisors seem to be busy every day at different times of the day, which is odd. Also left my info a few times and no one bothered to call back. I recently moved from CA and this is the closest dealer to me, but the "service" or...
Google Review
- October 08, 2024
My salesperson Ricardo was great! Professional and accommodating.
Response from the owner Replied: Hi Danz, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 08, 2024
Great experience working with Omar. He is very focused on customer satisfaction and went the extra mile to overcome some late minute issues. It has been the faster lease renewal I had gone thru !
Dealer Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- October 08, 2024
Great experience working with Omar. He is very focused on customer satisfaction and went the extra mile to overcome some late minute issues. It has been the faster lease renewal I had gone thru !
Dealer Replied: Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- October 04, 2024
I bought a truck, two months passed and the title never arrived. I'm still waiting. Nobody answers me anymore, they say that it doesn't depend on them anymore. To sell the car very quickly, to solve problems very slowlyCompré una camioneta, pasaron dos meses nunca llegó el título. Sigo esperando....
Response from the owner Replied: Hola, Jerónimo: agradecemos tu sincera opinión. Nos fijamos estándares altos, por lo que nos decepciona saber que tu experiencia con nosotros no fue positiva. Nuestro gerente general desea ayudarte a mejorar tu experiencia. Si estás dispuesto, comunícate con nuestro gerente general al (954) 644-5035 para analizar qué podemos hacer para ayudarte.
Google Review
- October 04, 2024
Never seen sales person playing with his phone never asked me anything not even that the receptionist asked him to talk to to me then he show me the price on his phone while standing up tbh I like the car but nah I won’t spend $100K in trashy dealership
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 644-5035 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 04, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- September 27, 2024
Worst car dealership I’ve ever dealt with in 50 plus year. They sold me a damaged car and actually blamed me for it. Thankfully I took pics of the car before I purchased it. They did a chop shop job making the repair with a horrible paint job and the next week with 150 miles on the car cylinder...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com.
Google Review
- September 27, 2024
Reasons not to buy a Mercedes.1. Mercedes 4 cylinder engines are made by Nissan! That's right, buy a Mercedes and get a Nissan motor. Look it up on google.2. This dealership preys on woman who do not know about servicing cars.3.$335.00 for a simple oil change and on top of that,they try to rob you...
Response from the owner Replied: Hi Chris, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- September 19, 2024
I wanted to give a thank you to my sales associate Ricardo Vargas for assisting me with my lease on my beautiful E-450 2024 Mercedes Benz. I have been with Lexus since 2016 and never imagined I would go back to Mercedes. Im in sales and I always say we all love to buy but we don’t likes to be sold....
Response from the owner Replied: Hi William, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 17, 2024
"I do not recommend using this dealer for servicing your Mercedes. My experience was the first and last. The advisors don't notify when the car is ready; I've sent text messages and never received a response. Booking a courtesy car requires a two-month advance reservation. In short, it's a mediocre...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 10, 2024
My son just bought a C43 from Mercedes Benz of Pembroke Pines. The car was sold to us as certified pre owned. It took two months to get the deal done as they are non-responsive and once they have your down payment they become unavailable. It was like pulling teeth to get them to answer the phone. I...
Google Review
- September 10, 2024
Cars are beautiful! Not as expensive at I tho!
Response from the owner Replied: Hi Jose, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2024
Disgusting service!!! I do not recommend contacting Pedro and Chris Tai !!!While they were fixing my engine, they managed to hit and scratch my car! And they didn’t fix their mistake! They promised to take care of it, but now they’ve been ignoring me for over two weeks — not answering any calls or...
Response from the owner Replied: Hello Alina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.
Google Review
- September 09, 2024
"Extremely Disappointing Experience at Mercedes-Benz of Pembroke Pines".I have always associated the Mercedes-Benz brand with excellence, luxury, and top-tier service. However, my recent experience at Mercedes-Benz of Pembroke Pines has left me disillusioned and frustrated. The level of customer...
Response from the owner Replied: Hi Maverick, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- September 09, 2024
Never buy a car from Mercedes Benz of Pembroke Pines! Go look at their long list of recent reviews. They sold me a car that was supposed be certified. The back wheels made horrible sounds. Took it to Mb rva and it wouldn't pass inspection. It cost me over 3000 just to get the car drivable. They are...
Yelp Review
- September 09, 2024
My son just bought a C43 from Mercedes Benz of Pembroke Pines. The car was sold to us as certified pre owned. It took two months to get the deal done as they are non-responsive and once they have your down payment they become unavailable. It was like pulling teeth to get them to answer the phone. I...
Yelp Review
- September 06, 2024
I have always owned MB and have seen excellent experience from some dealers specifically in Texas. At Pembroke Pines the service is horrible almost every time I go there. No one greets you when you drop off the car or when you pick the car up. They overbook appointments. My car has been there 4 days...
Google Review
- September 05, 2024
I purchase a EQE AMG from this location and it is very dangerous. The car slammed on brakes when I was driving in the express lane, the battery don’t hold a charge, and I been waiting since June for them to service a recall on the vehicle. The excuse was they have no loaner cars. Here it is...
Response from the owner Replied: Hi Deshai, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 01, 2024
Serafina was very helpful and knowledgeable. She answered all my questions and was patient with me. I originally went with the intention to just look as I had my heart set on an Audi Q5. After assessing my needs (to fit two car seats and a dog etc) with only the facts she convinced me to test drive...
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2024
A WARNING TO OUT OF STATE BUYERS!we recently purchased a 2023 Honda odyssey from out of state. I flew in to look at the vehicle and do the paperwork in person. We were going between having the van driven home or shipped to us. Was told it wasn’t any difference and just the added cost of the shipping...
Response from the owner Replied: Hi Jon, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- August 31, 2024
Was very impressed with the customer service at this dealership, not your typical pushy salesman walking in here, went to 3 Mercedes dealerships for a new sprinter van, William who was my salesperson went above and beyond to get me approved with limited credit history where Delray would not help me...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 31, 2024
*** DO NOT RECOMMEND ***We order a sprinter from them back in Feb 2023 received it Dec 2023 after only 6000 miles the car turned on a light saying it was low in oil to add a quarter. We took it to the dealership they check for leaks and added oil and told us probably the manufacturer FORGOT TO ADD...
Response from the owner Replied: Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 31, 2024
Disappointing Customer Service Experience.I wish I could give a lower rating - this is the second time that I take my car to this place to be serviced. I urge you to stay away from this place if you need your car serviced. Extremely unprofessional.Very disappointing experience with Mercedes-Benz...
Response from the owner Replied: Hi Ailin, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5035 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.