Google Review
- January 17, 2020
My experience was extraordinary as well as my customer service representative by the name of Miguel Carou. Thank you for everything!!!
Response from the owner Replied: Melody, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 17, 2020
Courtesy Driver never came back to pick me up! Extremely horrible
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Yelp Review
- January 16, 2020
Collision center and service: I have never in my life had such a bad experience with ANY company. I always write positive reviews for business. Car related or not. Could not even find my vehicle on their lot for DAYS and of course it was there ! I would call 4 time a day with no one able to help and...
Google Review
- January 15, 2020
The service was excellent and the salesman was Amazing.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Nelson! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 15, 2020
Google Review
- January 14, 2020
Response from the owner Replied: Laura, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 14, 2020
The service department is amazing. One of the best advisers is Alex always help with anything!
Google Review
- January 14, 2020
everything ok. I'm very happy thanks a lot
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alberto! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 14, 2020
My salesman Mark was exceptional from beginning to end. He made my experience extremely smooth. I was expecting an all day event instead I was in and out in a few hours. The service has been outstanding. Since my recent purchase I have been contacted by Mark several times to inquire about my vehicle...
Response from the owner Replied: George, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- January 14, 2020
Response from the owner Replied: Jacob, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- January 13, 2020
Excellent customer service, attention and information, no pressure during the negotiation. Satisfaction guarantee
Response from the owner Replied: Arnaldo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 11, 2020
I rarely post reviews, but this one I just have to! My Lease was up and I stopped by a Mercedes- Benz of Pembroke Pines and happy I did. My salesperson was Carlos Flores. Wow, what a quick smart individual. You dont have to tell him or remind anything twice, really knows every part of the process....
Response from the owner Replied: Fitness, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 11, 2020
We recently leased a new GLC 300 and we had a great experience. Our whole process was easy and fast.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Imexco, it means so much to us that you chose our dealership! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 10, 2020
Response from the owner Replied: Jhonattan, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 10, 2020
My C300 gets serviced at Pembroke Pines Mercedes Benz since I have the car (2017) always they exceed my expectation
Response from the owner Replied: Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- January 10, 2020
Dont walk, RUN away from this dealer!!!! Biggest group of scammers Ive ever encountered - especially in the service department. If you have a Benz already do not bother getting the extended warranty. Anything that goes wrong with the vehicle will magically not fall under the warranty and they will lie
Response from the owner Replied: Hi Ray, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 10, 2020
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- January 10, 2020
Response from the owner Replied: Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 09, 2020
Brought in my car on Dec 19th around 130pm for service B. This was only my 2nd time bringing my car in. The first time I handed the keys to one of the young people outside, got on the shuttle, and took an Uber back about 4 hours later when they called me to tell me the car was done. This time I...
Response from the owner Replied: Tony, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- January 09, 2020
The best or nothing is their motto. I got NOTHING. Bought a brand new 2020 MB GLS450, had it 24 hour, back to dealer and in service dept now for 9 days with no end in sight. DO NOT BUY A MB and surely not from MB Pembroke Pines. GM doesn't return calls, promises to call are not fulfilled. Left here...
Cars.com Review
- January 08, 2020
The customer service was good, the managers too and the dealer overall was great.
Mercedes-Benz of Pembroke Pines 2590 Replied: Henry, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 07, 2020
Had an appointment with ALBERTO he was very professional and courteous as well as explaining every thing that was going to be done to the car.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Luis! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 07, 2020
Excellent service Autonation Mercedez Benz! Strongly recommended The Assistant Service Manager Rey Hernandez brings me a very professional attendance.
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Cars.com Review
- January 07, 2020
Excellent service given by Autonation Mercedez Benz Pembroke Pines! Strongly recommended The Assistant Service Manager Rey Hernandez brings me a very professional service.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Laura! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 06, 2020
John Cook and his team made it fast and easy to get a great car at great price.
Response from the owner Replied: Michael, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
Google Review
- January 06, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Arnella! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 05, 2020
I was given excellent service and full understanding on my service.
Mercedes-Benz of Pembroke Pines 2590 Replied: Briggett, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 05, 2020
Response from the owner Replied: Lev, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 05, 2020
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- January 04, 2020
My god what a great experience. It was an easy journey, fast and they treated us like family. Special thanks to Migue Carou, Ricardo Salas and Roberto Montoya!!!
Response from the owner Replied: Martin, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 04, 2020
Response from the owner Replied: Liliam, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 03, 2020
Stephen Hall is the best, very professional.
Response from the owner Replied: Pauline, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 03, 2020
Mr. Stephen Douglas keeps promised schedules, quotes service precisely and communicates professionally. Keep up the good service!
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 03, 2020
Response from the owner Replied: Rosa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 02, 2020
Grateful for the time and service provided by Jerry Orellana. He was extremely patient, knowledgeable and professional (and all with a smile). This is the 3rd car we got from Jerry and this dealership! I can't say enough great things about Jerry; Mercedes is lucky to have him! :-)
Response from the owner Replied: We appreciate you taking the time to leave us a response! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 02, 2020
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Mar! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 02, 2020
Response from the owner Replied: Thanks for the feedback, Latanya. We strive to provide excellent service to our customers at Mercedes-Benz of Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- January 02, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 02, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 01, 2020
This place is so terrible that I actually go out of my way to drive to another Mercedes dealer when I need service. Do not buy their extended warranty it is a complete rip off. Even if the issue you are having is covered under the warranty, they will lie and say that is not the problem that it is...
Response from the owner Replied: Hi Kristyn, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, we would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 01, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Gregorio! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2020
Response from the owner Replied: Carlos, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2020
Response from the owner Replied: Chantal, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 01, 2020
Response from the owner Replied: Manuel, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- January 01, 2020
Response from the owner Replied: Thanks Oscar, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- December 31, 2019
Everyone was great!
Response from the owner Replied: Ann, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 30, 2019
Excellent service....
Response from the owner Replied: Oswaldo, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 30, 2019
Good Service!
Response from the owner Replied: Manny, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 30, 2019
all went well in the process of buying my new car. the dealer was helpful an the personnel very nice and informative
Mercedes-Benz of Pembroke Pines 2590 Replied: Sharon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Cars.com Review
- December 25, 2019
Worse experience EVER! Did not feel welcomed. Made my purchasing difficult and wish I would have chose another dealership
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Anetra, thank you for taking the time to leave us your honest feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 250-1548 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 25, 2019
Response from the owner Replied: Marcell, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 25, 2019
Response from the owner Replied: Delfina, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 24, 2019
Issues resolved!
Response from the owner Replied: Pedro, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 23, 2019
Good customer service
Response from the owner Replied: Miguel, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 23, 2019
Steven Hall was terrific service representative, car pickup service was safe and efficient, and all facets of repair were accomplished. Very professional dealership.
Response from the owner Replied: Dave, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We will be sure to pass along your comments to Steven for a great job! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 22, 2019
I love my service expert Mr. Stephen Hall, he is personable, professional and an excellent people person.
Response from the owner Replied: Zen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 22, 2019
Response from the owner Replied: Ricardo, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- December 21, 2019
Im very mad on how they treated me when it came to the finance. They werent willing to help me and my wife.., they just ask for more and more down payment, is like it seems like all they care about was the down payment. Honestly in my case the finance person named Roberto didnt do his job right...
Google Review
- December 21, 2019
Response from the owner Replied: Thank you for your five-star rating! If theres anything else we can do to assist you, please let us know.
Google Review
- December 21, 2019
Sera was great with every detail of my experience
Response from the owner Replied: Hello Cliff, we're happy to hear you had a great experience with Sera! If theres anything else we can do to assist you, please dont hesitate to reach out. Thanks again for your business!
Google Review
- December 20, 2019
Response from the owner Replied: Shabbir, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 20, 2019
Best all around Customer service. Not only did they get the deal done, but they actually give you the best price around. I shopped around from Tampa, Naples, Melbourne, Fort Lauderdale, Delray, and Coconut Creek. I highly recommend Deivis Maldonado. He will do everything he can to make you happy and...
Response from the owner Replied: Frank, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Safe travels!
Cars.com Review
- December 20, 2019
Great service, timing was on point no delays and repair was completed timely.
Mercedes-Benz of Pembroke Pines 2590 Replied: Davion, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 20, 2019
Very professional and polite staff. All questions answered and work done on schedule.
Mercedes-Benz of Pembroke Pines 2590 Replied: Charles, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. Drive safe, and we'll see you on the road.
Google Review
- December 19, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2019
I cant put into words how grateful I am for all the people at this location. From the receptionist to the financial department, they made sure to remain pleasant and gave me the best deal possible. They were all so patient and ensured I received exactly what I wanted. Wesley, the new car salesman,...
Response from the owner Replied: Zelena, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 19, 2019
As usual wonderfully surprised ! These guys are soooo profesional while at the same time accommodating , especially needs and wants of a fastidious customer like me, attentive to last detail, even wished for White XMas Bow on my Cat day of pick up lol!
Mercedes-Benz of Pembroke Pines 2590 Replied: Alina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- December 18, 2019
Service department was a great experience. Kept me informed of my vehicle and fast repairs. Excellent service
Mercedes-Benz of Pembroke Pines 2590 Replied: Daniel, we are very happy to have provided you with such a great experience! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 17, 2019
Response from the owner Replied: Ling, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 16, 2019
Mr Rey Hernandez was great explaining all my service needs. He was courteous, friendly and accurate.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- December 16, 2019
Poor communication and after repairs for over $3.000 the dash of my car was cracked in several places havent received a respond by dealer
Response from the owner Replied: Pedro, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 16, 2019
Robert was fantastic. Very satisfied with my new car!
Response from the owner Replied: David, we set high expectations for ourselves so its gratifying to hear you had a great experience with Robert. Until the next time we meet, take care!
Cars.com Review
- December 15, 2019
Florian Godoy Was best in helping me buy this Cars. He is a great sales person.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- December 15, 2019
I was not happy with the advisor, I will stick with my initial advisor.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you very much for sharing these comments, Jennifer. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- December 14, 2019
I dropped my car for an alignment and for an oil change. The alignment came out great. I had tried several other shops to have it aligned and it was still pulling to the right. The representative was very helpful and concerned that I had good service. The oil change was pricey. My neighbor has the...
Google Review
- December 13, 2019
Response from the owner Replied: Rommel, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 13, 2019
Response from the owner Replied: Vanessa, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 13, 2019
Response from the owner Replied: James, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 13, 2019
Great Service My car was taken care and repaired to my satisfaction. I am very pleased with the service I received.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Take care!
Google Review
- December 12, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Exceptional service. I highly recommend. My sales rep Raimundo Beitra was sweet honest and amazing and had a lot of patience with me. Thank you so much. I am so happy with my new 2019 c300. I love it!!!Service department sucks BTW
Response from the owner Replied: Thank you for taking the time to let the world know about your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Yelp Review
- December 12, 2019
I recommend the service department, especially CARLOS MEDRANO. He is a very polite and attentive person, very knowledgeable about vehicles, always provides a solution, and offers a fair price for every service. It's like having a friend who helps you at the dealer/service department.Thank you Carlos!
Google Review
- December 11, 2019
Despite the fact that it was a painful and a long 10 day waiting period to obtain diagnosis and finalize repairs on my vehicle, my vehicle is running like when I firstly pulled out of the Ft. Lauderdale Mercedes' dealer 13 years ago. I do, however, have some concerns which should be addressed. ...
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Google Review
- December 11, 2019
The positives 1st; my C S Rep and the complimentary coffee and danish.The negatives; it took 2 hours and 15 minutes to put 2 wiper blades on (and I was the 3rd car in line at 07.00) Then when they pulled up the car there were no wiper blades on. 15 minutes later the car returns with the blades. It...
Response from the owner Replied: Ronald, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- December 10, 2019
If I could give a negative rating I would. Unfortunately it is not possible. Worst dealership. I have been a MB customer for 15+ years. They lie on the phone to bring you in. Then lie even more once you are there. ALL BE CAREFUL. Sales person Lorenzo is a lier. His Sales Manager Ricardo Salas is...
Response from the owner Replied: Hi Alex, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you are willing, please call us at (888) 250-1548 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Yelp Review
- December 10, 2019
We purchased a MB SUV from this dealership and had a positive experience. The sales rep was Carlos Montenegro. The dealer actually improved the financing rate my bank had given me which I found surprising. This dealer has non negotiable prices and a fixed dealer fee. Overall the SUV was the best of...
Google Review
- December 09, 2019
Response from the owner Replied: Luz, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 09, 2019
overall excellent experience, the guys were excellent all the way
Mercedes-Benz of Pembroke Pines 2590 Replied: Julius, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 09, 2019
The dealership team was very helpful in getting the deal done. The only negative remark is that in the trade in I was to get a check sent to me and delivered by 12/2. It is 12/9 and I have yet to receive my check which I need to purchase another car.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 07, 2019
We had an amazing experience with Jhon Cook during our visit to MB of Pembroke Pines, he answered all our questions, showed us many options until we found the right one. Great customer service, Well done MB.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 07, 2019
I purchased a CLS-450 7 days ago and the customer service was great before I signed the lease documents. I came back 3 days after to the dealership because the car was really uncomfortable for my back due to a pre-existing condition and the General manager refused to talk to me without even explain...
Response from the owner Replied: Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 07, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- December 06, 2019
I had a flat tire, called in the morning, and was able to take my car in within the hour. The waiting room is comfortable, the service technicians and advisors are all friendly, and the work is done well. Very happy with my experience here. (PS - if you need a good advisor, Mikael is the one to...
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- December 05, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and packages). They...
Response from the owner Replied: Hello Jaime, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you for your kind review; we are happy to pass along your comments to Mr. Roberto Herrera and Mr. Ricardo Sala here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 04, 2019
Response from the owner Replied: Eduardo, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 04, 2019
My vehicle was serviced as promised.
Response from the owner Replied: Ron, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 04, 2019
I walked out of the dealer with the feeling that I was treated fairly, Moises Cisneros and Rene Sanchez made my new car getting experience and easy, stress free, enjoyable one!
Mercedes-Benz of Pembroke Pines 2590 Replied: Marco, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- December 04, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me in this project to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and...
Response from the owner Replied: Hello Jaime, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you for your kind review; we are happy to pass along your comments to Mr. Roberto Herrera and Mr. Ricardo Sala here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 03, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me in this project to join the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and...
Response from the owner Replied: Hello Jaime, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you for your kind review; we are happy to pass along your comments to Mr. Roberto Herrera and Mr. Ricardo Sala here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 03, 2019
Terrible place to buy a car or do service. We were customers for 6 years. The service went downhill about 3 years ago. They do not care about their customers, you feel like you are in a ghetto place with the informality of everything.
Response from the owner Replied: Hello Elias, thank you for taking the time to leave your honest feedback. Our general manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to address your concerns. We hope to hear from you soon. Take care.
Google Review
- December 03, 2019
I am so sorry that I have to change my 5 star review for 2. Service department made us loose our two hours of our busy lifes when my service adviser Maikel Escalante was having a blast with his co workers when we were waiting for him to take our car and give us the loaner. When he finally finished...
Response from the owner Replied: We are happy you had such a positive experience with us, Mailyn! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- December 03, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- December 03, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Cars.com Review
- December 03, 2019
good custumer service and atention for sales man, beautiful car
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Roberto, thank you for taking the time to leave us a review. We're so glad to see that we could provide you with a five star experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 03, 2019
Just purchased a new 2020 Mercedes GLC 300.Checked couple dealerships first and then found that they have exactly the car i was looking for at a great price.Everything went smooth and fast,great customer service,from salesman to the financial manager,they all provided an exceptional service and an...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Arthur! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 02, 2019
This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me in this project to welcome me into the Mercedes Benz family. My sales "A-Team" worked very patiently with me (I know I can be annoying some times) to get the car I was looking for...
Google Review
- December 02, 2019
Great customer service!!
Response from the owner Replied: Daniel, thank you for your positive review. We're happy to have been of service to you.
Google Review
- December 02, 2019
Called service center and explained what my problem was. I was told to stop by the dealer. After waiting almost an hour at the dealer I was advised that I had to go to the collision center. I drove to the collision center and waited there like an hour just to waste my time because nobody seems to be...
Response from the owner Replied: Alejandro, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- December 02, 2019
Response from the owner Replied: Julius, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2019
In/Out very quickly. Alex was our customer attendant and he took care of us very well. We had service plan B done for both of our cars and the service was done in about 2.5 hours.
Response from the owner Replied: Manny, we're happy to hear you had such a positive experience with our team! It is great to hear that Alex was helpful during your visit! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2019
This is my second car I got from Sales Agent Tom Lombardic at this location. Tom is simply the best. He finds you the best deal, is caring and patient. He takes his time to work hard to ensure that you are satisfied. I have not dealt with the other sales agents but once you step inside the branch...
Response from the owner Replied: Hello Thomas, it means so much to us that you chose our dealership! We set high expectations for ourselves and aim for 100% customer satisfaction so its gratifying to hear you had a great experience with us. Thank you so much for your kind review; we are happy to pass along your comments to Tom Lombardic here at Mercedes-Benz of Pembroke Pines and acknowledge the hard workand dedication! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- December 01, 2019
Awesome salesman very knowledgeable.
Response from the owner Replied: Mirey, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 30, 2019
Response from the owner Replied: Jose, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 29, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- November 29, 2019
I am so sorry that I have to change my 5 star review for 2. Service department made us loose our two hours of our busy lifes when my service adviser Maikel Escalante was having a blast with his co workers when we were waiting for him to take our car and give us the loaner. When he finally finished...
Response from the owner Replied: We are happy you had such a positive experience with us, Mailyn! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- November 28, 2019
Response from the owner Replied: Geeta, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2019
Wesley was our Sales Representative at Mercedes-Benz of Pembroke Pines. My wife and I had a fantastic experience. He was quite patient, answered all of our questions & addressed one or two concerns after the sale with his customer service being impeccable. We wouldn't hesitate to purchase another...
Response from the owner Replied: Rob, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Safe travels!
Cars.com Review
- November 28, 2019
They treat you right each and every time. The facility is always clean and up to date.
Mercedes-Benz of Pembroke Pines 2590 Replied: It is our commitment to provide our customers with clean and comfortable facilities as well as professional and top notch service. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 27, 2019
A word to describe my salesperson Armando Valencia: THE BEST!Definitely coming back to pembroke pines for his knowledge and attention. Thank you Armando!
Response from the owner Replied: Armando, we're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are happy to pass along your comments to Armando Valencia for the great job! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 27, 2019
My car was for two months on the dealer every single day They gave me a wrong information about the car at the end the service manager was so rude on everything that I will never ever again in life take my car to this place I do not recommend it to any friends and family
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 27, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- November 26, 2019
Response from the owner Replied: Eder, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 25, 2019
Response from the owner Replied: Daniel, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 24, 2019
Sales and finance personal were very professional and quick to get all the paperwork done with in hour.
Response from the owner Replied: Nelson, thank you so much for such a wonderful review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines and recognize their hard work and dedication! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- November 24, 2019
3 1/2 hours to buy a used car, plus the sales man was his first time to sale a car, not even a glass a water, very disappointed
Mercedes-Benz of Pembroke Pines 2590 Replied: Carlos, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 250-1548. We would appreciate the chance to turn your experience around.
Google Review
- November 23, 2019
Response from the owner Replied: Alberto, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 23, 2019
Always a pleasure.
Response from the owner Replied: Chanina, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 22, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Take care!
Cars.com Review
- November 21, 2019
The service man was very helpful and kind. The service isn't done atm I was scheduled to come back. Soon my request.
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate you taking the time to leave us a response, Alberto! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- November 20, 2019
excellent!
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2019
I would NOT bring your car here to be serviced. If I could give zero stars I would. I went in for a simple oil change, tire rotation, brake check, and fluid change and I ended getting stuck with a $1,500.00 bill with the help of Alex Ruiz and Enrique Castro. I feel they took advantage of the...
Response from the owner Replied: Hi Erica, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 20, 2019
Got a great deal on a great car. Armando Valencia provided attentive service, and came through to get me the best price I could find in South Florida for the 2020 GLS 450 I was looking for.
Response from the owner Replied: Jon, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- November 20, 2019
Stephen took care of my issue great. Good service representative. Thanks for the great service.
Response from the owner Replied: It is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 20, 2019
It was very easy to get an appointment and a loaner. Very good service
Mercedes-Benz of Pembroke Pines 2590 Replied: Nathalie, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pembroke Pines. We're happy we could meet your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 19, 2019
Stephen Hall took care of the issue at hand professionally and effectively even while on his day off. Thank you Stephen.
Response from the owner Replied: Kevin, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- November 19, 2019
First Class Dealership from top to bottom. Carlos Montenegro was very cordial and very welcoming. I came in with my mom to look at a 2014 CLA I saw online and as we walked through the dealership parking lot he approached us. He greeted us very professionally and took us in the back where the...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Google Review
- November 18, 2019
Response from the owner Replied: Angel, thank you so much for your high rating!
Google Review
- November 18, 2019
Response from the owner Replied: Janay, thank you for the high star rating!
Google Review
- November 18, 2019
Response from the owner Replied: Hi, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 18, 2019
No inventory as BMW Pembroke pines
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Cars.com Review
- November 18, 2019
This is the second time I have taken my 2018 Mercedes Benz S Class to Mercedes Benz of Pembroke Pines and I must confess I am truly impressed by their Service. The two time the repairs of my Vehicle have been coordinated by Service Manager Carlos Medrano. Carlos is very professional and attentive to...
Mercedes-Benz of Pembroke Pines 2590 Replied: We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 18, 2019
The dealership was beautiful and every individual on site was ready and willing to help. Not only did I drive away with the perfect vehicle for me (that they had to bring in from their Miami dealership because Miguel was focused on putting me in the right vehicle - not the most expensive vehicle on...
Response from the owner Replied: Katherine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- November 18, 2019
Excellent and quick service. My service advisor Charles takes his time to listen to my concerns. Great experience.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 16, 2019
My favorite
Response from the owner Replied: Minnie, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- November 14, 2019
My car was returned to me dirty, disrespectful to me as a Mercedes driver I was sad and feel disrespected.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to our facility directly. Have a great day.
Google Review
- November 14, 2019
The service dept is excellent I have only had good experiences. My service adviser has gone above and beyond to accommodate me. The Issue for me is with the sales department its unfortunate that in this day and age stereotyping is still a thing. Every time I go to service my car or pic up my car...
Response from the owner Replied: Evon, it's upsetting to hear that you did not receive the top-notch customer service we strive to provide. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- November 14, 2019
The service dept is excellent I have only had good experiences. My service adviser has gone above and beyond to accommodate me. The Issue for me is with the sales department its unfortunate that in this day and age stereotyping is still a thing. Every time I go to service my car or pic up my car...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- November 13, 2019
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- November 13, 2019
Staff was friendly, engaging and timely.
Response from the owner Replied: Clay, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- November 13, 2019
Came in late in the day expecting to leave my car overnight to have it diagnosed and serviced the next day. To my surprise I was told that it would be ready in about an hour and a half. It was actually ready earlier than that, washed and vacuumed. Charles Campbell was my service rep.
Response from the owner Replied: Joe, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 13, 2019
The services provided were excellent!They embrace what the brand stands for.
Response from the owner Replied: Ariel, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Cars.com Review
- November 13, 2019
Brought car in for a tire change on a Friday afternoon 12:00. Was told no problem to have car on Monday morning 8:00AM. Well Tuesday afternoon 1:30 finally had car ready. Replacing a tire is a couple of hours not days! Was given run around on when car would be ready, VERY POOR service! Service...
Mercedes-Benz of Pembroke Pines 2590 Replied: We understand your time is valuable and regret to hear of this delay, Sheryl. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- November 12, 2019
Service attendant was very helpful in giving advice on my present and future needs in servicing my 2018 Mercedes-Benz 300C .I found Mike to be very knowledgeable and personal in attending to his job.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Evan! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- November 12, 2019
Response from the owner Replied: Alan, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 11, 2019
Great experience... very quick. Quick wait time for service.
Mercedes-Benz of Pembroke Pines 2590 Replied: Luis, thank you for your positive review. We're happy to have been of service to you! Drive safe, and we'll see you on the road.
Google Review
- November 09, 2019
AVOID: I called them prior to my arrival to change out their worn out 75.00 wiper blades on the new vehicle purchase. Upon arrival they tell you to sit down and wait for a service advisor so they can investigate the problem(as if it takes an investigation to know when a wiper blade is worn out)....
Response from the owner Replied: Eric, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- November 08, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 08, 2019
THE CUSTOMER SERVICES WAS GREAT AND AWESOME; ON PARTICULAR FROM DE SERVICES ADVISOR MAYKEL ESCALANTE !!!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Javier! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 08, 2019
Amazing service with Micheal. He was a pleasure; answered all my questions; and very accommodating. I will only go to this dealership and see him. A breath of fresh air after my experience at the Miami dealership.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Kimberly! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- November 08, 2019
Terrible experience. My brought the car for a schedule 20k miles maintenance. Easy. First, they did not provide a spare car or rental she had to wait for a shuttle. Second and much worse, when my wife took the car after maintenance the air conditioning was not working (in Florida). By the way the...
Mercedes-Benz of Pembroke Pines 2590 Replied: Guillermo, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- November 08, 2019
Will never take a car to this dealer for service again. Made an appointment with for 11 AM same day with shuttle service home. My wife arrived ahead of appointment time and was told no record of appointment. After an hour got a ride home. Car was scheduled for a regular service and had an ac...
Response from the owner Replied: Hi Clifford, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- November 08, 2019
The service was not great GL450 vehicle has been in the shop for the same problem a few times. Needs to go back again. Not Happy
Response from the owner Replied: William, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- November 08, 2019
There are no words that can express my experience at the Mercedes Benz dealership in Pembroke Pines.The transaction was seamless. The sales and leasing specialist Miguel Carou made sure that my needs were met and I was satisfied about my purchase. I would definitely refer friends, family and anyone...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Safe travels!
Google Review
- November 07, 2019
What a terrible experience, we recently bring our GLE350 do to vibrations during while driving, it was brought to our attention that the front tires were deformed and can't being balanced. And that we should bring them back to the dealer as they where the ones that change the tires some 6 months...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- November 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Drive safe!
Google Review
- November 06, 2019
(Translated by Google) Very good attention(Original)Muy buena atencin
Response from the owner Replied: (Translated by Google) We are pleased to hear that you had such a positive experience with us, Jesus! Thank you very much for being one of our valuable guests and we look forward to your next visit!(Original)Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Jess! Muchas gracias por ser uno de nuestros valiosos huspedes y esperamos su prxima visita!
Google Review
- November 06, 2019
Excellent service!
Response from the owner Replied: Salvador, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 05, 2019
The service was excellent from beginning to finish. The wait was just right for me.
Response from the owner Replied: Norman, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- November 05, 2019
Parts service (no words)
Response from the owner Replied: Thank you very much for sharing these comments, Gerald. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Yelp Review
- November 05, 2019
Initially my parents and I had a great buying experience at this location. Being that Ive worked in the automotive industry previously for Lexus, I was totally aware of what pricing would be with my parents purchase; however, after this weekend, I've come to realize their are no honest people,...
Google Review
- November 04, 2019
Terrible advisers, some of the Staff are not friendly and are not well informed of the features of the cars they have.
Response from the owner Replied: Hi Francisco, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Cars.com Review
- November 04, 2019
leased gle2020. acquired the vehicle I was looking for. worked with three magnificent salesmen. John Cook, Carlos Delgado and Robert Montoya.
Mercedes-Benz of Pembroke Pines 2590 Replied: Edward, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help! Safe travels!
Google Review
- November 04, 2019
Well what can I said about this place, let me put it this way I have purchased 5 cars from this Mercedes Benz and always I have a pleasant experience there's no pressure from the sales personal, ohh and how about the complementary Free car wash.I also purchased one car from Mercedes-Benz of Fort...
Google Review
- November 02, 2019
(Translated by Google) Very efficient(Original)Muy eficiente
Response from the owner Replied: (Translated by Google) Hi, thanks for your positive comment! Have a nice day!(Original)Hola, gracias por su comentario positivo! Que tenga un buen dia!
Google Review
- November 01, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 31, 2019
Service department is horrible they took 2 1/2 hours for an oil change.
Response from the owner Replied: Thank you very much for sharing these comments, Alain. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- October 31, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one!
Google Review
- October 30, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2019
My wife & i went in looking for a Mercedes benz e450 and they didn't have any available at the lot luckily we met one of the best sales representatives florian , who took the best care of us & helped us find the car we where looking for I highly recommend you to check mercedes benz of pembroke...
Response from the owner Replied: Christian, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help! Safe travels!
Google Review
- October 28, 2019
WE BOUGHT OUR FIRST MERCEDES WHEN PEMBROKE PINES FIRST OPEN BACK ON 2003/2004, AND EVEN WITH ALL THE PROBLEMS WE HAD WITH THE CAR...AND AUTO NATION BEING THE REAL OWNERS IT WAS AND STILL IS A DISASTER EMPLOYEES GET FIRE ("LEFT & RIGHT") BUT WE STILL WORE LOYALS CLIENTS IN TILL APPROX 14 MONTHS AGO...
Google Review
- October 27, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2019
(Translated by Google) Good attention(Original)Buena atencin
Response from the owner Replied: (Translated by Google) We are pleased to hear that you had such a positive experience with us, Esmeralda! Thank you very much for being one of our valuable guests and we look forward to your next visit!(Original)Nos complace escuchar que tuvo una experiencia tan positiva con nosotros, Esmeralda! Muchas gracias por ser uno de nuestros valiosos huspedes y esperamos su prxima visita!
Google Review
- October 26, 2019
My wife took in the vehicle for service and received TERRIBLE customer service. Pedro the service advisor was extremely unprofessional. He promised to keep her updated on the repairs and never did. She had to continue to call for updates. He would return the call days later. I had to call the...
Response from the owner Replied: Hi Robert, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 26, 2019
Best service ever, very professional, Armando Fotirroche excellent , thank you
Response from the owner Replied: Roberto, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 26, 2019
Great ServiceNo pressureFlexible with payment options
Response from the owner Replied: Hello Humberto, we appreciate you taking the time to leave us a positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 25, 2019
I was delighted to have chosen to go to Mercedes of Pembroke Pines. The hospitality was awesome! The whole process took about 2 hours and I came out not only driving my E 300 home, but also, feeling part of a Big Family!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Georges! If you ever need more help, just give us a call. Happy motoring!
Google Review
- October 24, 2019
Awesome! Carlos was amazing! Helped me pick the perfect car!
Response from the owner Replied: Life, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 23, 2019
I had a great experience in purchasing my new mercedes benz from the dealership. Lorenzo the salesman was exceptional in his focus and responsiveness. He was honest on every step of the way and involved in every aspect of the process making it a stress free experience. I would definitely refer...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Carla! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- October 22, 2019
Such a dishonest group of people! First of all, do not bother getting the warranty because it covers basically nothing. For the few things that it does actually cover, they will lie and say that it is a different issue that is not covered. My Benz was spewing a chemical smell out of the air...
Google Review
- October 21, 2019
This is an automotive dealership that really gets it! Between Tony in finance, Moises in sales, and Carlos Medrano in service, my experience is top notch!! Be it Monday, be one to closing, they are always ready to help. Carlos, for example, I love his energy, hes the go to man for all matters in...
Response from the owner Replied: Yasi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thank you for your kind and wonderful review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- October 21, 2019
Good experience.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Manuel! Drive safe, and we'll see you on the road.
Cars.com Review
- October 21, 2019
Service adviser was very helpful, detailed and professional
Mercedes-Benz of Pembroke Pines 2590 Replied: Kamla, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 19, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 18, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one!
Google Review
- October 18, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 17, 2019
I needed to get my car serviced but did not have an appointment. They managed to fit me in and had me out within a couple hours, fully serviced along with a car wash and vacuum. The customer service was impeccable they went above and beyond to make sure I was comfortable while waiting.
Response from the owner Replied: Keshia, thank you for your positive review. We're happy to have been of service to you. We're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 16, 2019
(Translated by Google) Hello, I want to let you know my experience in Mercedes Benz of Pembroke Pine due the best I have had in my three years that I have with them, very professional, ambles and above all they do everything possible to help you and make you happy. Mr. Carlos Montenegro a Excellent...
Response from the owner Replied: (Translated by Google) We are glad to hear that our team attended you well during your visit! If there is anything else we can do for you, do not hesitate to contact us. Thanks for your purchase!(Original)Nos alegra saber que nuestro equipo lo atendi bien durante su visita! Si hay algo ms que podamos hacer por ti, no dudes en comunicarte con nosotros. Gracias por tu compra!
Google Review
- October 16, 2019
(Translated by Google) My experience is the best in customer service, in sales, in service, and I want to highlight Mr. Carlos Montenegro an excellent seller, I give him 100. And I will also take advantage to let you know my first experience with Mercedes-Benz of Coral Gables was the Worst of all,...
Response from the owner Replied: (Translated by Google) We are always here to provide exceptional service at an excellent price. We hope you consider us again in the future! Travel safe!(Original)Siempre estamos aqu para brindar un servicio excepcional a un excelente precio. Esperamos que nos considere nuevamente en el futuro! Viajes seguros!
Google Review
- October 16, 2019
Mi experiencia la mejor en atencin al cliente,en ventas,en servicio,y quiero destacar al seor Carlos Montenegro un excelente vendedor,le do 100.Y tambin voy a aprovechar para dejarles saber mi primera experiencia con Mercedes-Benz of Coral Gables fue la peor de todas,increible,alucinante,todavia no...
Response from the owner Replied: (Translated by Google) We are always here to provide exceptional service at an excellent price. We hope you consider us again in the future! Travel safe!(Original)Siempre estamos aqu para brindar un servicio excepcional a un excelente precio. Esperamos que nos considere nuevamente en el futuro! Viajes seguros!
Google Review
- October 16, 2019
Hola quiero dejarles saber mi experiencia en Mercedes Benz of Pembroke Pine due la mejor que he tenido en mis tres aos que tengo con ellos,muy profesionales,ambles y sobre todo hacen todo hasta lo imposible para ayudarte y hacerte feliz.El seor Carlos Montenegro un excelente vendedor,mi calificacin...
Response from the owner Replied: Nos alegra saber que nuestro equipo lo atendi bien durante su visita! Si hay algo ms que podamos hacer por ti, no dudes en comunicarte con nosotros. Gracias por tu compra!
Cars.com Review
- October 16, 2019
In tree years that have as my Mercedes Benz client my best experienced in Mercedes Benz of Pembroke Pine,and I want to give my best qualification to Mr.Carlos Montenegro for his excellent work and at the same time a very good recommendation as a seller is extraordinaries,professional and...
Mercedes-Benz of Pembroke Pines 2590 Replied: Vicente, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 15, 2019
Every thing is coordinated perfect The service advisor Reydel Hernandez is very good his follow up is awsome and he knows what he is doing Keep it up Thank you
Response from the owner Replied: William, thank you for your positive review. We're happy to have been of service to you. Thank you for your kind review; we are happy to pass along your comment to Reydel Hernandez he would be happy to hear. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 15, 2019
Avoid this place! My vehicle got towed in due to no start, a day later my service rep proceeded to call me when I had called twice, he was pushy and tried to sell me 3500 worth of repairs, when my vehicle is still under warranty, after back and forth fighting with them, the service manager Polaco or...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- October 15, 2019
Great service. Great service and more great service!
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Martin, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- October 15, 2019
I am so pleased with the great customer service I have received from the staff at Mercedes-Benz of Pembroke Pines. From the moment of my first contact with Armando, sales representative, the transaction ran smoothly. He worked hard to get me the best deal. I left the dealership happily with my...
Yelp Review
- October 15, 2019
Purchased a Used Lexus from this dealership and the finance guy sold me a warranty package that can only be used with Auto nation. He failed to inform me that I could only use it at the Mercedes Dealership where I bought the car or at another Lexus Auto nation dealership over 1.5 hours away from my...
Google Review
- October 15, 2019
Armando and Carlos were very nice! Armando was patient and welcoming from beginning to the end of my process in getting a new vehicle . Carlos helped me with getting familiar with my car and did a phenomenal job. Great team.
Response from the owner Replied: Hi there, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Google Review
- October 15, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 14, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 14, 2019
Mercedes Benz should make Rotors that will last more than 38,000 miles. Other manufacturere do so why not? $1,100.00 to replace brake pads is kind of pricey.
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day.
Cars.com Review
- October 14, 2019
Mercedes Benz should make Rotors that will last more than 38,000 miles. Other manufacturere do so why not? $1,100.00 to replace brake pads is kind of pricey.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. If you ever need more help, just give us a call. Happy motoring!
Google Review
- October 14, 2019
Our experience at Mercedes Benz of Pembroke Pines was excellent. We were very happy with our purchase and our salesperson Deivis Maldonado helped us tremendously for a smooth purchase.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review! Safe travels!
Google Review
- October 12, 2019
It was great and customer service was awesome!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Jean! Feel free to stop by if you ever need any more help. Take care!
Cars.com Review
- October 12, 2019
My experience at Mercedes Benz in Pembroke Pines was amazing. My salesman Carlos Montenegro was extremely helpful he went above and beyond without making me feel like he was just trying to sell me a car. I am so happy with the service. Thank you!!
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi there, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- October 12, 2019
Do not purchase an extended warranty. Any problem that you encounter they will claim it does not fall under the warranty. Even if you are aware of what needs to be fixed they will lie and say its another issue that the warranty does not cover. Management is aware and encourages this so no need to...
Google Review
- October 11, 2019
I recently had to visit this location several times... ordering parts, services, etc. I most say that my experience comes down to the excellent treatment Charles Campbell provided. Attention to details, recommendations and obsession for perfection is what will make continue to use this location as...
Cars.com Review
- October 10, 2019
I took my car to Mercedes Benz of Pembroke Pines. Even when you have an appointment they make you wait a long time. The service advisor I received was more a clerk than advisor. He had very little answers to my questions. They offer a shuttle but I ended up calling an Uber after growing tired...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- October 09, 2019
(Translated by Google) Services is the worst, bad treatment, they promise and do not comply, they left me thrown in a mall while they were doing a recall to the vehicle and then they did not pick me up either in time or place, some representatives of customer service, lost a mercedez customer I...
Response from the owner Replied: (Translated by Google) Hello, we are very concerned to know that you did not receive the first level customer service that we strive to provide. If you are willing to give us another chance, contact us at (888) 250-1548 to speak directly with our manager.(Original)Hola, nos preocupa mucho el saber que no recibi el servicio al cliente de primer nivel que nos esforzamos por brindar. Si est dispuesto a darnos otra oportunidad, comunquese con nosotros al (888) 250-1548 para hablar directamente con nuestro gerente.
Google Review
- October 09, 2019
Servicios es de lo peor, mal trato, prometen y no cumplen, me dejaron botado en un mall mientras hacan un recall al vehculo y luego no me recogieron ni en el tiempo ni el lugar, algunos representantes do servicio al cliente, perdieron un cliente mercedez me devuelvo a mi antigua marca, el carro muy...
Response from the owner Replied: Hola, nos preocupa mucho el saber que no recibi el servicio al cliente de primer nivel que nos esforzamos por brindar. Si est dispuesto a darnos otra oportunidad, comunquese con nosotros al (888) 250-1548 para hablar directamente con nuestro gerente.
Google Review
- October 09, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Cars.com Review
- October 08, 2019
I got a special attention from Mr.. Wesley and Mr. Edgar even not looking for a new car, I left the dealer driving a brand new car, so happy for it, their support was essential to make it happen. Thank you.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Eduardo, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 07, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- October 07, 2019
They was not able to find the problem with my car. They called me to let me know that they may need to keep it for a couple more days but did not offer me a loaner. Had to call a friend to pick me up tomorrow.
Response from the owner Replied: Hi Pat, thank you for bringing this matter to our attention. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- October 07, 2019
This review is long overdue. I had one awful experience in 2016 when I visited this dealership to shop for my first car. That time, I got left in the sun when the salesperson told me they were going to get the keys for a test drive; eventually, after waiting in the scolding South Florida heat, I...
Google Review
- October 07, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 07, 2019
Pedro Gonzalez is an amazing service advisor. I drive from The west Kendall Hammocks area because of his service. Ive leased 3 vehicles at MB of Pembroke Pines. I am a loyal longtime customer. The poor rating is not due to him or any part of his service experience. It is due to the young man sitting...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 05, 2019
EXTREMELY SHADY!!! DO NOT buy an extended warranty, they will blame all repair issues on something that the warranty does not cover. Ive brought my car in multiple times for repairs and was lied to about what the real issue was so that I would have to pay out of pocket rather than use the warranty....
Response from the owner Replied: Thank you very much for sharing these comments, Kristina. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 250-1548 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- October 05, 2019
Great service!
Response from the owner Replied: Jaime, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2019
I would like to Congratulate Service Representative "Carlos Medrano"! He has been very Attentive and Professional throughout the issue I had just experienced on my S-Class Mercedes Benz. He checked and confirmed that the problem with the Bluetooth was not my Cell phone but the Vehicle's System. He...
Response from the owner Replied: Ricardo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need more help, just give us a call. Happy motoring!
Google Review
- October 04, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 03, 2019
Just don't go there They are stealing money And let u feel like stupid
Google Review
- October 03, 2019
Armando Valencia was a great sales associate. This is my first luxury vehicle and I can honestly say that Im glad I decided to work through Armando. From start to finish and even after he was there every step of the way. He explained every detail to me so that I understood exactly what was...
Response from the owner Replied: Your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- October 03, 2019
Simple process and great staff. Joseph was great and the financial advisor was very helpful.
Mercedes-Benz of Pembroke Pines 2590 Replied: Andy, your comments keep us motivated and working hard for all our guests! If you ever need more help, just give us a call. Happy motoring!
Google Review
- October 02, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 02, 2019
Excellent service with high level of concern for customer satisfaction. Across the board, all staff are very professional and accommodating, willing to go above norm to satisfy customers.
Response from the owner Replied: Sandra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Take care!
Google Review
- October 01, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 01, 2019
Worst experience EVER! They stole personal things from my middle compartment. The repair didnt require for that compartment to be touched which means they were snooping through my personal things, they violated my privacy and trust. I couldnt speak to the manager because they were already gone and I...
Google Review
- September 30, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 30, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one!
Google Review
- September 29, 2019
Very knowledgeable, courteous and professional representatives.They have really made a difference on my car shopping expectations and experience.
Response from the owner Replied: Hello George, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 28, 2019
Response from the owner Replied: Hello Elia, we appreciate you taking the time to leave us this rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 28, 2019
Really nice selection and the best porters and service.
Response from the owner Replied: Curtis, thank you for your positive review. We're happy to have been of service to you! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- September 28, 2019
Need a Benz? Make an appointment with Lorenzo at Mercedes in Pembroke Pines. I hate car shopping, negotiating, and spending time looking at cars, just not my preference. Lorenzo went above and beyond to help me. I had a particular car in mind, limited time, budget, and busy schedule. Lorenzo made it...
Google Review
- September 27, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2019
From the sales associate to the finance manager my experience with this dealership was great. They definitely treat you like family!!
Cars.com Review
- September 27, 2019
Attentive, informative, and very professional. It was a great experience with this dealer because of the friendly attitudes from all the employee that helped us. Specially Syed and Carlos, they have been really helpful is every step of the way.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- September 25, 2019
Yelp Review
- September 25, 2019
My car was overheating ac wasn't working I was given a loaner and a week later my car was fixed and running perfect. I was very pleased with my advisor Stephen he was great took care of everything I asked. 5 stars
Google Review
- September 25, 2019
My initial experience with Mercedes Pembroke Pines was memorable, and lets just say not in a good way. Enrique Castro, the Service Director at Pembroke Pines, stepped up, and truly gave the definition of customer service to an entirely different level. Not only did he address any previous issues I...
Response from the owner Replied: Thanks Ashley, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- September 25, 2019
Great customer services Lorenzo is a excellent sales representative Thank you very much.
Response from the owner Replied: Hello Leonel, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- September 25, 2019
Great service, great sales people , like Isaac Prieto and the manager Ricardo Salas they work amazing and helped me a lot in the process to get me the best car.
Mercedes-Benz of Pembroke Pines 2590 Replied: Esther, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 25, 2019
I was assisted by Carlos montenegro, he is a very imformative, professional, and helpful seller. He helped make a decision based on what my needs were, and i am very happy with my new purchase!
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Guillermo, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- September 24, 2019
Nice
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one!
Cars.com Review
- September 24, 2019
Wonderful buying experience from start to finish with Roberto Herrera. He got us the car we wanted and made sure we were happy throughout the process. I would highly recommend him!
Google Review
- September 20, 2019
I had a great experience at this dealership. Miguel Carou, Sales Rep. and Bert Martinez, manager were extremely helpful. Everything was delivered as promised. Received the best price for my MB A220 class when compared to other dealers. Miguel was most professional, friendly and made the process...
Cars.com Review
- September 20, 2019
Carlos Flores assist d me in 3 car purchases. 2 used and 1 new. He was very helpful in finding the right cars for me and ensuring everything went smoothly. Thank you!
Yelp Review
- September 19, 2019
Carlos Sgroi the finance manager is a thief. He had us sign an ipad for a lease of a brand new Mercedes. The page where the invoice is was scrolled all the way to the bottom where you cannot see the hidden fees. He charged us for a $958.00 for a warranty we DID NOT agree to. We noticed the next...
Google Review
- September 18, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 15, 2019
For a Mercedes dealership, their customer service is substandard , no beuno
Response from the owner Replied: Thanks Fedeline, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- September 14, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2019
(Translated by Google) The attention and quality of the service was excellent.(Original)La atencion y la calidad del servicio fue exelente.
Response from the owner Replied: (Translated by Google) Hi, thanks for your positive comment! Have a nice day!(Original)Hola, gracias por su comentario positivo! Que tenga un buen dia!
Google Review
- September 13, 2019
Good customer service,
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 13, 2019
the service department was excellent was treated very well and Timely
Response from the owner Replied: Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 13, 2019
We are very pleased with the overall experience provided to us by the dealership and its staff, most notably by Dominic, our sales advisor and Robert, our finance manager. No pressure, no trickery, only attentiveness and accommodation. We would recommend this dealership to anyone interested in...
Response from the owner Replied: Hello Stephen, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Google Review
- September 13, 2019
Loved our experience at the Mercedes-Benz of Pembroke Pines. Honest, patient, and caring staff. Definitely recommend Miguel if you are looking to buy or lease a Benz.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Cari! If you need more help, our team is available to talk -- safe travels!
Google Review
- September 13, 2019
A little less than two weeks ago we walked into this dealership and met with Mark Isaia, our sales person. We had no plans to buy a vehicle at that time; we were just curious about the new Mercedes technology, MBUX (aka "Hey Mercedes!"). We looked around, and then Mark showed us the new 2020 GLE...
Response from the owner Replied: Todd, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 13, 2019
Joseph Antoine was the salesman for my purchase of a used Lincoln MKC. He was thorough and helpful. He gave a good presentation of the car and did what he said he would do. I appreciate that a great deal. Joseph's job is a difficult one, in that he is the middle person in some ways between the Sales...
Response from the owner Replied: Kevin, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help! Take care!
Cars.com Review
- September 10, 2019
great buying experience, transaction was smooth and fast the salesperson, finance person and customer service were excellent dealership is clean, huge inventory, the vehicle at delivery was spotless, the delivery process was excellent. highly recommend Mercedes of Pembroke Pines and my sales person...
Mercedes-Benz of Pembroke Pines 2590 Replied: Joe, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future. Take care!
Yelp Review
- September 10, 2019
Professional sales team from beginning to end. Can't say the same thing about the finance office though. Get financing elsewhere and bring them a bank draft.
Google Review
- September 07, 2019
John my sales rep was very patient in answering all my questions and guiding me through the process, from start to finish. I am quite pleased with overall service and I am absolutely loving my GLC 300.
Response from the owner Replied: Elaine, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 06, 2019
(Translated by Google) Thank you very much to all the staff of the Mercedes and to my salesman Fundora for helping me get the car of my dreams I felt super pleased, a wonderful treatment and the same service if you want to go out with the car you want come here I recommend them 100% and the car or...
Response from the owner Replied: (Translated by Google) We always strive to provide high quality service to each customer, and we are pleased to know that you enjoyed your experience here at Mercedes-Benz of Pembroke Pines. Until next time we meet, take care!(Original)Siempre nos esforzamos por brindar un servicio de alta calidad a cada cliente, y nos complace saber que haya disfrutado de su experiencia aqu en Mercedes-Benz of Pembroke Pines. Hasta la prxima vez que nos veamos, cudate!
Google Review
- September 06, 2019
It was very smooth from beginning to end
Response from the owner Replied: Maria, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Cars.com Review
- September 06, 2019
Dyed Bukhara was my salesman. He was absolutely great
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- September 06, 2019
Unbelievable With this kind of customers service I'm done with Mercedes At the beginning that admits the dealers are lying about the factory warranty Then you find out that nothing is cover Then they try to steal from you 300$ for " diagnostics " And then they informing that nothing is wrong and let...
Google Review
- September 06, 2019
All right starting from the interest giving all time by Carlos Gonzalez
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Andres! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 06, 2019
Muchas gracias a todo el staff de la Mercedes y a mi vendedor Fundora por ayudarme a obtener el carro de mis sueos me sent sper complacida, un trato maravilloso y el servicio igual si quieres salir con el carro que desean vengan aqu se los recomiendo 100 % y el carro ni hablar lo amo Gracias
Response from the owner Replied: Siempre nos esforzamos por brindar un servicio de alta calidad a cada cliente, y nos complace saber que haya disfrutado de su experiencia aqu en Mercedes-Benz of Pembroke Pines. Hasta la prxima vez que nos veamos, cudate!
Google Review
- September 05, 2019
I had to change my 5 star review to 1. I have been with Mercedes Benz already 6 years, with different leases. I have seen how this dealer went from great to horrible. I used to take pride in going there and getting my car there or going in for service. Now the customer service is terrible, very...
Google Review
- September 04, 2019
Response from the owner Replied: Red, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 250-1548 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 03, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 01, 2019
Wheel Speed Sensors go bad prematurely. Itll put you out of service. This is BAD for Mercedes Benz! Poor quality and manufacturing for the over rated German Engineering. You hardly see this problem in cheaper, Japanese or American cars. So much for reliability and trust!
Google Review
- August 31, 2019
I purchased a 2018 C-300 Certified Pre-Owned Mercedes Benz about 3 weeks ago. I have had to return to the dealership EVERY weekend since then. First, my car was not washed when given to me after my new purchase. Since it was later in the day, I called to come back to have it properly cleaned. I...
Response from the owner Replied: Thanks Ashley, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- August 30, 2019
I usually always write great reviews. Unfortunate this this one of the worst deliver ship I Have ever been too. I've never seen a (luxury) car dealership instead of them opening the door for their clients you have to open the door to the salesmen. The attitude and the rude sales man was a horrible...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 250-1548 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- August 30, 2019
I purchased a 2018 C-300 Certified Pre-Owned Mercedes Benz about 3 weeks ago. I have had to return to the dealership EVERY weekend since then. First, my car was not washed when given to me after my new purchase. Since it was later in the day, I called to come back to have it properly cleaned. I...
Google Review
- August 30, 2019
I purchased a 2018 C-300 Certified Pre-Owned Mercedes Benz about 3 weeks ago. I have had to return to the dealership EVERY weekend since then. First, my car was not washed when given to me after my new purchase. Since it was later in the day, I called to come back to have it properly cleaned. I...
Response from the owner Replied: Thanks Ashley, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Cars.com Review
- August 29, 2019
My experience with Pembroke Pines AutoNation and Alex Ruiz was excellent. I chose Pembroke Pines after a terrible experience at Ft. Lauderdale Mercedes. Alex listened and understood my request and after his inspections he actually told me the truth about necessary required work and didn?t add more...
Google Review
- August 28, 2019
My buying experience with Matt was great. However, the consistent poor customer service I've received from their service department drove me to try the Fort Lauderdale location. Peter provided me reasonable respectful conscientious servic . Would highly recommend you go there instead.
Response from the owner Replied: Nina, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- August 27, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 27, 2019
Went to pembroke pines Mercedes this time insted of fort Lauderdale dealer to get my car serviced. Alex Ruiz was my service adviser and he was great everything went smooth. This will be my new spot now insted of fort Lauderdale dealer ship where I have been taking my car and it was always a long...
Response from the owner Replied: Jessie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- August 25, 2019
It was my first time leasing a Merceds at the Pembroke Pines dealership. The salesman and finance manager were very attentive, knowledgeable and truly went above and beyond for me. Even the gentleman who gave me the tutorial on my new vehicle was very knowledge, professional and well versed on all...
Mercedes-Benz of Pembroke Pines 2590 Replied: Sandra, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future! Take care!
Google Review
- August 24, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 24, 2019
Gran servicio y gran inventario
Response from the owner Replied: (Translated by Google) Hi, thanks for your positive comment! Have a nice day!(Original)Hola, gracias por su comentario positivo! Que tenga un buen dia!
Google Review
- August 24, 2019
(Translated by Google) Great service and great inventory(Original)Gran servicio y gran inventario
Response from the owner Replied: (Translated by Google) Hi, thanks for your positive comment! Have a nice day!(Original)Hola, gracias por su comentario positivo! Que tenga un buen dia!
Google Review
- August 21, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 21, 2019
Excellent customer treatment in purchase process. It was pleasure to deal with this team. Got a great deal and was out of the dealership with my new car in a couple hours.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Michael! If you ever need more help, just give us a call. Happy motoring!
Google Review
- August 21, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 20, 2019
Is a shame that we had to experience such a bad day in this office. After having a deal done sign the paperwork get my credit score pull and everything they said the car ad an issue and they couldnt give it to me. Instead of taking responsibility on something that is clearly their fault and not mine...
Response from the owner Replied: Thanks Jose, for leaving us this response. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- August 20, 2019
Danilo Turazza made my car shopping experience great, he went above and beyond to get me the best deal ever. I really want to stress the impeccable customer service and commitment to his customers. Thanks Danilo.
Cars.com Review
- August 20, 2019
From the minute I was in the Service area, Charles Campbell, the service adviser made sure my entire experience was great. He was extremely knowledgeable and very courteous. Thanks so much!
Google Review
- August 20, 2019
Great Customer Service!!!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Adria! If you ever need more help, just give us a call. Happy motoring!
Google Review
- August 20, 2019
From the minute I was in the Service area, Charles Campbell, the service adviser made sure my entire experience was great. He was extremely knowledgeable and very courteous. Thanks so much!
Response from the owner Replied: Nicola, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help!
Google Review
- August 19, 2019
Google Review
- August 19, 2019
You guys provided outstanding service! Everyone was professional and polite. Communication was effective and my issue was resolved within a few hours. Im very happy with the service I received. Thank you!
Response from the owner Replied: Amber, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thank you for being one of our valued guests and we look forward to your next visit!
Google Review
- August 18, 2019
I just acquired a Mercedes Benz A220 at Mercedes Benz of Pembroke Pines. It was a great experience from the first moment I stepped into the dealership until the end. Carlos Montenegro was extremely patient with me and assisted me until I found the right car for me. Thanks to everyone at MB of...
Response from the owner Replied: Claudia, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- August 17, 2019
Miguel Carou we were treated in a very profesional and amazing way. He is a very honest sales person and makes sure he is very transparent we will definitively come back.
Response from the owner Replied: Hello Jose, thank you for taking the time to share your thoughts! We're so pleased to hear that you enjoyed your visit with Miguel and our team. We hope that you have a wonderful day!
Google Review
- August 16, 2019
Stephen Hall took care of me promptly by making sure that my air bag was replaced within an hour. He was very friendly, kind and helpful. David Dean was very caring and generous. He gave me a key battery and installed it. That was very thoughtful of him. Blizzy worked on my vehicle in the past and I...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lilly! Don't hesitate to call us if you ever need anything. Drive safe, and we'll see you on the road!
Cars.com Review
- August 16, 2019
Stephen hall was very friendly and approachable. He was able to finish my work in 1 hour . That made me very happy because I wasn't well and he helped me out quickly. That's a special quality he possesses. David Dean was very kind. He installed a battery in my key and even showed me how to do it. ...
Mercedes-Benz of Pembroke Pines 2590 Replied: Lilla, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 16, 2019
Outstanding service by Orestes. I will be delighted to buy again
Response from the owner Replied: Juan, it is great to read such wonderful comments about your recent experience with Orestes! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- August 15, 2019
Having problem with tire pressure..Service Advisor said was the tire alimentsAfter the vehicle was returned worked well.Next Day again the same problem.All four tire shows different pressures as it was doing before.Warning lights on screen says check tire pressure .I don't know what to do. .
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- August 14, 2019
You guys are very lucky to have Stephanie on your team. She gave me incredible customer service. I called because I needed some information and she was extremely kind. She helped me understand some maintenance process when it comes to Mercedes Benz. If I ever need to buy a Mercedes, this dealer will...
Google Review
- August 14, 2019
Response from the owner Replied: We are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 14, 2019
Response from the owner Replied: Thank you for taking the time to leave us this awesome four star rating! Please feel free to let us know how we can improve your experience for next time!
Google Review
- August 13, 2019
This place is terrible. Stephen Joyner is a scam artist
Response from the owner Replied: Thank you, Sean, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 13, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- August 11, 2019
We leased GLC in December 2018. Today is August 11, 2019, less than a year and we have gotten two flat tires. First time, they took the car for 3 days and we got no spare car to use for work. Today on Sunday we made it to the dealer with the tire at 5 and nobody was able to help us call anyone or...
Google Review
- August 10, 2019
Google Review
- August 09, 2019
John Cook and Charles (Service Team) provided first class guidance during my online shopping experience. I did everything remotely, as I was moving from NY to FL, so John was always responsive, professional and very helpful. Charles helped me figure out a small issue with the cars sunroof in a...
Google Review
- August 06, 2019
Yelp Review
- August 06, 2019
Watch out for this dealer. Their service vehicle almost hit me and flicked me off. I called to complain and they hung up on me. What happened to ethics?
Google Review
- August 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- August 04, 2019
Glad that they believe in multi-tasking at this place because it takes away from the customer service aspect and honestly who wants to be respected and treated properly when spending the amount of money you are. It's ridiculous to be sat down and told to "wait I need to take this call and fill out...
Google Review
- August 03, 2019
Response from the owner Replied: Thank you for this five star rating! We hope to see you again soon!
Google Review
- August 03, 2019
Worst dealer and worst experience, they sold me a CPO (certified pre owned car) with minor repair they said.And the door is totally a different color.
Response from the owner Replied: Hello Felipe, thank you for taking the time to leave us feedback. Please call our General Manager at (888) 250-1548 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- August 03, 2019
Competitive pricing. Car was in great condition. Friendly service. Had a little issue when I purchased it, but the dealership took care of it. I appreciate it when people stand behind their word and their product.
Response from the owner Replied: Alec, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 02, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- August 02, 2019
Very sad to see this dealership has the potential to being great to the community it serves. This is why I live 3 miles from this dealer and I drive to Mercedes-Benz of Palm Beach to buy my car. I did yesterday the online car value so that they send me the certificate of what my car is worth. It was...
Response from the owner Replied: Ralph, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Cars.com Review
- August 01, 2019
We leased an A220 last week and were given excellent service. We had a helpful review of all of the car features and had excellent help. We will be back in 3 years!
Google Review
- July 31, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Take care!
Google Review
- July 31, 2019
Everything seemed great until I signed the papers. Love the car, hence the 2 *. Since then, I have discovered things the sales associate lied about the car and when confronted, he said he would check on it. After 2 weeks of emails and texts reminders, he will no longer return emails or text. I...
Response from the owner Replied: Alec, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- July 31, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 30, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Cars.com Review
- July 30, 2019
My sales consultant Domnick Sparacino was extremely helpful he not only was helpful with the purchase of the new car scheduled appointments with me walk me through the car got me my Besty on the car but he also handled the returning of my existing vehicle and made the process seamless and I did not...
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Andrew! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 29, 2019
The best service
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 27, 2019
Excellente Mercedes dealer
Response from the owner Replied: Hello Abel, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 26, 2019
Response from the owner Replied:
Google Review
- July 26, 2019
(Translated by Google) Excellent service, professional and friendly help. It is a pleasant experience to be in this agency.(Original)Excelente servicio, ayuda profesional y amigable. Es una agradable experiencia estar en esta agencia.
Response from the owner Replied: (Translated by Google) Your satisfaction is our top priority. Please do not hesitate to call us if there is anything else we can do for you!(Original)Su satisfaccion es nuestra maxima prioridad. Por favor no dude en llamarnos si hay algo mas que podamos hacer por usted!
Google Review
- July 26, 2019
Cars.com Review
- July 26, 2019
Mr Syed was an awesome salesman. He went above and beyond.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 26, 2019
Response from the owner Replied: Look at all of those stars! Thank you!
Google Review
- July 26, 2019
The best service
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 25, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 25, 2019
Mostly kind employees especially David the parts guy who you pay for your stuff. He is an island of calm assurance amongst many who seem very rushed.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Janiene! Feel free to stop by if you ever need any more help. Take care!
Google Review
- July 25, 2019
Outstanding Customer Service!I usually dont like to write reviews but I think this time Im taking my time to let people know about the outstanding service I received during the selling process of a vehicle. The customer service provided by Sales Associate Miguel C was simply excellent, the...
Response from the owner Replied: Frank, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Google Review
- July 24, 2019
Excelente servicio, ayuda profesional y amigable. Es una agradable experiencia estar en esta agencia.
Response from the owner Replied:
Google Review
- July 24, 2019
Response from the owner Replied: Hello Francis, thank you for the great 4 star rating! We look forward to earning that 5th star on your next visit with us!
Google Review
- July 23, 2019
Response from the owner Replied: Hello, thank you for leaving this rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- July 23, 2019
Incredible service and attitude, Carlos was very personable, kind and professional. Will definitely stick to this dealership/service station.
Response from the owner Replied: Hello Elisa, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 23, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 22, 2019
Response from the owner Replied: Hello, thank you for leaving this rating. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 250-1548. We hope to hear from you.
Google Review
- July 22, 2019
Liars. It's like buying a car in Hialeah.
Response from the owner Replied: Hello Jorge, thank you for taking the time to leave us feedback. We would like to have a better understanding about your experience. Please reach out to our General Manager at (888) 250-1548 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 21, 2019
I am an out of town buyer and Isaac Prieto at Mercedes of Pembroke Pines was very easy to work with. He arranged to have all of our paperwork signed in advance before I went to pick up the car. Everything went very smoothly and I was on the road within an hour.I highly recommend both Isaac and the...
Response from the owner Replied: Hello James, thank you for taking the time to let the world know about your positive purchasing experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Google Review
- July 20, 2019
Excellent
Response from the owner Replied: Hello Susan, thank you for the positive rating! It's exciting to see that we were able to provide excellent quality service to you. We hope to see you in again soon!
Cars.com Review
- July 19, 2019
I had an excellent professional experience led by Mr Charles Campbell. He provided a loaner vehicle and kept me posted through-out the process.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Wade, thank you for sharing this great feedback! We're so pleased to hear that you enjoyed your visit with Charles and our team. We hope to see you in again soon!
Google Review
- July 19, 2019
Response from the owner Replied: Hi, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 17, 2019
Ricardo Salas and Lorenzo Musella were very professional, attentive, explicit and made the purchase of my new MB a unique and unforgettable experience
Mercedes-Benz of Pembroke Pines 2590 Replied: Vicente, it is great to read such wonderful comments about your recent experience with us! Congratulations on your new vehicle. We appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- July 17, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 17, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 16, 2019
Great service
Response from the owner Replied: Hello, we're glad to hear you received great service from our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 16, 2019
Response from the owner Replied: Hi there, look at all of those stars! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 16, 2019
Response from the owner Replied: Akira, thank you for leaving such a generous star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 16, 2019
Response from the owner Replied: Hello Vinod, thanks for the 5 star rating. If there is anything we can do, please let us know. We hope you have a great day!
Google Review
- July 14, 2019
Antoine Joseph is the epitome of the kind of sales representative I wanted and expected at Mecedes Benz. He should be teaching a master class on how to treat a potential client. He was warm, friendly, knowledgeable, well dressed, accommodating, always smiling and he listened to what I said I wanted...
Response from the owner Replied: Hello Hallema, thank you for your kind words and this wonderful review! We're so pleased to hear you have had such a positive experience with our team. If there is anything further that we may do to assist you, please do not hesitate to reach out!
Google Review
- July 11, 2019
Sales / Finance lied about the maintenance agreement and would not honor what they advised me of this contract. Mercedez Benz Corporate could not get involved in this either, so I advised that I will be putting in negative reviews and complaints in regards to this. Ricardo P Salas also stated that...
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Pembroke Pines. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- July 10, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 10, 2019
Fast and friendly service on my Mercedes Benz. Thanks
Cars.com Review
- July 09, 2019
Good service joseph and sales manager was very helpful
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 09, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 08, 2019
Checked on used cars
Response from the owner Replied: Hello Emmanuel, thank you for taking the time to let us know about your experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 08, 2019
Great Service from Stephen. Car was washed out and clean. I went for a recall of engine software upgrade and at this point I have no issues.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are pleased to hear you had such a positive experience with us, Carlos! If you need more help, our team is available to talk -- safe travels!
Google Review
- July 07, 2019
The service department is ran by a bunch of frauds
Response from the owner Replied: Anon, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Google Review
- July 07, 2019
on spot everytime, fast and great customer service
Response from the owner Replied: Shirley, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- July 07, 2019
The service department is ran by a bunch of frauds
Google Review
- July 06, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 06, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 04, 2019
Amazing group of people... Carlos Rodrigues my salesman was incredibly helpful and patient with my constant changing schedule! A pleasure to work with !!
Response from the owner Replied: Hello Lori, thank you for your kind words and this wonderful review! We're so pleased to hear that you enjoyed your visit with Carlos. If there is anything further that we may do to assist you, please do not hesitate to reach out!
Cars.com Review
- July 03, 2019
Mr. Stephan Hall provided excellent customer service.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Wanda, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 03, 2019
My service advisor was waiting for me as I arrived. he immediately took care of me and also had the shuttle waiting to being me home. Everything was explained in a way that I could understand. The work on my car was finished and he called me to say the shuttle was on its way to pick me up. Thank...
Mercedes-Benz of Pembroke Pines 2590 Replied: Lois, it is great to read such wonderful comments about your recent experience with us! Again, we appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Google Review
- July 03, 2019
Excellent service. Stephen Douglas was my service advisor. Gentle and professional. BUT, the sales department were horrible! Plan to buy a second mercedez. The sales manager come straight to our face asking for the money. Which is so rude and unprofessional. And ask us what business are we in when...
Cars.com Review
- July 02, 2019
Outstanding! First time visiting and couldn?t be happier. Left with my car within hours!
Mercedes-Benz of Pembroke Pines 2590 Replied: Jorblan, it is great to read such wonderful comments about your recent experience with us. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Google Review
- July 02, 2019
Customer service was great. Sales rep very knowledgeable about the car and features. Everyone helped and it was a great experience
Response from the owner Replied: Diana, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 02, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 02, 2019
Response from the owner Replied: Look at all of those stars! Thank you!
Google Review
- July 01, 2019
Excellent vehicle at a great price. Wesley Green was exceptional and I would recommend working with him if you want great service!
Response from the owner Replied: Hi Kris, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Cars.com Review
- July 01, 2019
Stephen is a great service rep guy. Very courteous and went beyond expectations to have other items fixed to avoid me having to return at a later date.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 29, 2019
Response from the owner Replied: Mariannis, thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 29, 2019
Response from the owner Replied: Juan, thank you for the 4 star rating! We hope you have a great day!
Cars.com Review
- June 28, 2019
My overall experience was excellent . The staff members were very attentive.
Mercedes-Benz of Pembroke Pines 2590 Replied: We're very happy to have provided you with such a positive experience! Thank you for taking the time to share your feedback with us.
Google Review
- June 28, 2019
Have had a lot of trouble with all of the AutoNation Mercedes Benz dealerships for the last 4 years but I don't have much choice since they are a monopoly in South Florida. It takes forever to drop off and pick up cars, and multiple visits for them to resolve issues. My last issue on my new 2019...
Response from the owner Replied: Charles, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- June 27, 2019
Excellent attention, very kind, patient and professional staff. I strongly recommend this place!!!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 27, 2019
Response from the owner Replied: Thanks for rating us! Customer satisfaction is one of our top priorities!
Google Review
- June 26, 2019
Tom Lombardic is so easy to deal with.
Response from the owner Replied: We are happy you had such a positive experience with us, Jonathan! If you need more help, our team is available to talk -- safe travels!
Google Review
- June 25, 2019
Tom Lombardic is so easy to deal with.
Response from the owner Replied: We are happy you had such a positive experience with us, Jonathan! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- June 25, 2019
I have been dealing with Benz for over 6 yrs. This is by far the worst service i have ever received. I don't think i will ever purchase or lease a vehicle with Benz anymore.
Mercedes-Benz of Pembroke Pines 2590 Replied: We regret to hear that you are displeased with your recent experience with us. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- June 24, 2019
There should be a zero star option this dealer sucks from purchase to service buy another car the employees think they are owners my third Mercedes will be my last
Yelp Review
- June 24, 2019
The worst customer service ever. They did not live up to their end of the agreement of the trade which ended up costing me over $4000 extra. The general manager Robert Baldor is dismissive and unresponsive. He couldn't get me off the phone quick enough. I am now even taking my car to get service at...
Google Review
- June 24, 2019
Smooth buying experience. Wesley & Rene were pleasant & professional. Great customer service. Highly recommend.
Response from the owner Replied: We are happy you had such a positive experience with us, Josie! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- June 23, 2019
excellent service
Yelp Review
- June 21, 2019
I don't disagree with all the other negative reviews. This was my first time at Benz for service and it was the most horrible experience ever that me and my sons had to endure. Literally physically and mentally. I dropped my car off on a Tuesday and had a loaner given to me. Which was filled with...
Google Review
- June 21, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- June 20, 2019
Response from the owner Replied: Hello, thanks for taking the time to leave us a great rating! We hope that you have a great day!
Google Review
- June 20, 2019
timely delivery as ordered at reasonable price
Response from the owner Replied: We are glad you chose our dealership, Steven. Again, we appreciate your recommendation of Mercedes-Benz of Pembroke Pines and we hope to be of service again in the future.
Cars.com Review
- June 20, 2019
Received car as promised timely exactly as ordered at a resonable price
Mercedes-Benz of Pembroke Pines 2590 Replied: We are glad you chose our dealership. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 19, 2019
This was the best service by Mercedes I have ever received! Stephen Hall was my service advisor and he made leaving my car seamless from beginning to end. He was very professional and courteous. When it came time to get my loaner car, Jordan, helped quickly retrieve my loaner car and then made sure...
Response from the owner Replied: Wafa, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Google Review
- June 18, 2019
Response from the owner Replied: Thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 18, 2019
Since our arrival to the dealership, Moises greeted us with a smile. He was very helpful. He answered all my questions and gave me the best deal.He definitely knows all about cars, specially the Mercedes-Benz.I am very grateful for his help.
Response from the owner Replied: Maria, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Cars.com Review
- June 18, 2019
Since our arrival to the dealership, Moises greeted us with a smile. He was very helpful. He answered all my questions and gave me the best deal.He definitely knows all about cars, specially the Mercedes-Benz.I am very grateful for his help.
Mercedes-Benz of Pembroke Pines 2590 Replied: Maria, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Google Review
- June 18, 2019
Response from the owner Replied: Hi, thanks for taking the time to leave us a great rating! Safe travels!
Cars.com Review
- June 18, 2019
Great customer service. Carlos is the man! Helped me every step of the way. Definitely will be going back when it?s time to upgrade
Mercedes-Benz of Pembroke Pines 2590 Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Pembroke Pines. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 18, 2019
This is an outstanding place.Mr.Tom Lambardi and his colleagues have been able to an excellent joband congratulations to them.I recommend strongly to everyone to go to this place for buying Benz carBest,Prof.Iyengar
Response from the owner Replied: Thank you for your kind words and review. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 18, 2019
Could not be happier with the deal I got, the service and efficiency of the staff, and their willingness to help. This was the best experience Ive had purchasing a new car.
Response from the owner Replied: Luis, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 16, 2019
(Translated by Google) The best customer service that I have received in a car dealer, their cars are of the best quality, I highly recommend them, very happy with my purchase :)(Original)El mejor servicio al cliente que e recibido en un car dealer , sus carros son de la mejor calidad , los...
Google Review
- June 16, 2019
(Translated by Google) Bad attention from your vendors. Missing attitude(Original)Mala atencin de sus vendedores. Falta actitud
Response from the owner Replied: (Translated by Google) Hi, thanks for explaining your experience with us. We always want to give the best experience to our clients. Please, when you have time, if you could call the number (888) 250-1548 to be able to go more in detail of your situation.(Original)Hola, gracias por explicar nos de su experiencia con nosotros. Siempre queremos dar la mejor experiencia a nuestros clientes. Por favor cuando tenga tiempo si podria llamar al numero (888) 250-1548 para poder ir mas en detalle de su situacion.
Google Review
- June 16, 2019
(Translated by Google) Excellent(Original)excelente
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- June 15, 2019
Google Review
- June 14, 2019
Beautiful dealership, excellent selection and unprecedented customer service! Be sure to see Miguel Carou for your car needs and Carlos Medina for your financing...you wont be sorry
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 14, 2019
Pros: Excellent repairs and maintenance work. The service associate did a very good job at keeping the costs at the right level (he had to fight for it), therefore, we are very appreciative of his efforts and professionalism. Cons: I was not attended for at least 30-minutes upon my arrival at the...
Mercedes-Benz of Pembroke Pines 2590 Replied: We regret to hear that you are displeased with your recent experience with us. Thank you for leaving feedback. Please reach out to us at (888) 250-1548 so we may identify ways to improve your experience.
Google Review
- June 14, 2019
This is an outstanding place.Mr.Tom Lambardi and his colleagues have been able to an excellent joband congratulations to them.I recommend strongly to everyone to go to thisplace for buying Benz carBest,Prof.Iyengar
Response from the owner Replied: Hello, thank you for taking the time to share your thoughts! It sounds like you had a positive experience with Tom and our team, so we are disappointed to see a negative star rating. If you would be willing to share more feedback, please reach out to our General Manager at (888) 250-1548. We hope you have a wonderful day!
Cars.com Review
- June 13, 2019
Great job. Very professional and courteous. Would recommend others to the dealership.
Mercedes-Benz of Pembroke Pines 2590 Replied: Hi Salvador, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- June 13, 2019
Answer to response: It is very sad its been 1 month I have not had any respond after 2 voice messages; I am still waiting on the GM to return my calls.Having my vehicle serviced at Mercedes @ Pembroke Pines has been a true disappointment after the fact there was damages that arises from a...
Response from the owner Replied: Suleika, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- June 13, 2019
Great service
Google Review
- June 12, 2019
Bought my mom's GLS63 here... obviously great service. Jose is the man, go to him if ur buying a car
Google Review
- June 12, 2019
Start to finish it was a very nice experience and sales man, finance process was streamlined. Carlos was good .
Response from the owner Replied: We are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road.
Cars.com Review
- June 12, 2019
Excellent customer service. Went Above and beyond his duties.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are glad you chose our dealership, Aliyah. Drive safe, and we'll see you on the road.
Google Review
- June 11, 2019
Response from the owner Replied: Hello Alex, thank you for taking the time to leave us this great four star review! Please do not hesitate to let us know how we can make your next experience even better. Take care!
Google Review
- June 11, 2019
Excellent
Response from the owner Replied: Hello Katie, we really appreciate you taking the time to leave us this positive feedback! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
Google Review
- June 10, 2019
Start to finish it was a very nice experience and sales man, finance process was streamlined. Carlos was good .
Response from the owner Replied: We are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- June 10, 2019
The staff is great, the GM Bert Martinez is great and helpful
Response from the owner Replied: Luis, thank you for your positive review. We're happy to have been of service to you. Thank you for taking the time to share your feedback with us.
Google Review
- June 10, 2019
If I could I would give zero. The sales strategy is aggressive and disrespectful. I was treated well and ended up buying from another location.
Response from the owner Replied: Mariana, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Google Review
- June 09, 2019
Thank you Carlos Ruiz-Medrano for the great communication flow during my car service on 6/5.
Response from the owner Replied: Hi Mirtha, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- June 08, 2019
Welcome to Mercedes-Benz of Pembroke Pines.
Google Review
- June 06, 2019
Response from the owner Replied: Hola, gracias por explicar nos de su experiencia con nosotros. Siempre queremos dar la mejor experiencia a nuestros clientes. Por favor cuando tenga tiempo si podria llamar al numero (888) 250-1548 para poder ir mas en detalle de su situacion.
Google Review
- June 06, 2019
The car is great. I loved the Finance guy there. I'm glad he went the extra mile to get me a car and get me the SD card for my navigation system. But Larry Leon (sales manger) and some of AutoNation corporate, I don't like. Larry was rude to me and the males in my family. He mentioned my low credit...
Google Review
- June 05, 2019
If you are shopping for a Mercedes Benz please dont waste your time shopping around. Visit the Pembroke Pines location and ask for Jerry Orrellana. He really pays attention to you personally and tries to meet your needs. I had not purchased a car in quite a few years and he realized I was hesitant...
Response from the owner Replied: Hello Rosemarie, thank you for sharing your positive purchasing experience with Jerry! We do hope we can be of assistance in the future. Take care!
Google Review
- June 05, 2019
Mala atencin de sus vendedores. Falta actitud
Response from the owner Replied: Hola, gracias por explicar nos de su experiencia con nosotros. Siempre queremos dar la mejor experiencia a nuestros clientes. Por favor cuando tenga tiempo si podria llamar al numero (888) 250-1548 para poder ir mas en detalle de su situacion.
Google Review
- June 05, 2019
Really bad brake pulsation in front while braking, rear rotors where replaced.Pick the vehicle up still have the same problem it was dropped off for,took it to another Mercedes Benz dealership was fix in one day.
Response from the owner Replied: Hi Paul, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.
Cars.com Review
- June 04, 2019
Great service, with a lot of knowledge and very professional
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Anna, thank you for the great feedback! We appreciate your positive review about your recent experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 04, 2019
Cars.com Review
- June 04, 2019
Excellent service by the agent who took care of me. Very professional and courteous. Definitely a pleasure to deal with.
Google Review
- June 03, 2019
Response from the owner Replied: Thanks for rating us! Customer satisfaction is one of our top priorities!
Google Review
- June 03, 2019
Never been in there
Response from the owner Replied: Sheila, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
Cars.com Review
- June 03, 2019
I worked directly with the internet dept. ARMANDO, JOHN COOK, RACHEL!! Thank you guys for all your help.
Mercedes-Benz of Pembroke Pines 2590 Replied: Jasmin, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 02, 2019
Start to finish it was a very nice experience and sales man, finance process was streamlined. Carlos was good .
Response from the owner Replied: We are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road.
Google Review
- June 02, 2019
Response from the owner Replied: Hello Lee, thank you so much for the high star rating! We appreciate you taking the time to leave us this review. We hope you have a great day!
Google Review
- May 31, 2019
Let's just say I am VERY IMPRESS AND VERY HAPPY
Response from the owner Replied: Hello Keandrea, thank you for taking the time to share your thoughts! Your satisfaction is our top priority so we are pleased to hear that you enjoyed your experience with us. We hope that you have a wonderful day!
Google Review
- May 31, 2019
Response from the owner Replied: Hello Anna, thank you for taking the time to leave us this great four star review! Please do not hesitate to let us know how we can make your next experience even better. We hope that you have a wonderful day!
Google Review
- May 31, 2019
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 31, 2019
Cars.com Review
- May 30, 2019
Great professional and courteous experienced From sales to management
Mercedes-Benz of Pembroke Pines 2590 Replied: We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Google Review
- May 30, 2019
Cars.com Review
- May 30, 2019
My husband and I were extremely pleased with the entire process. There were many repairs that needed to be done on my car and of course, we were very concerned about the price. The Service Manager was very gracious in working with us. Kudos to Mercedes Benz of Pembroke Pines for exceeding our...
Google Review
- May 29, 2019
Always great service here! Good job!
Response from the owner Replied: We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 28, 2019
Sales person was professional and friendly. The Finance Manager Montoya was rude, condescending, and lacked the ability to properly relate finance information. Decided to go to another dealership, due to his demeanor. Advised that he had been there 30 years; maybe management needs to send him to...
Response from the owner Replied: Rick, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 250-1548 to discuss what we can do to help.
Cars.com Review
- May 28, 2019
Sales person was professional and friendly. The Finance Manager Montoya was rude, condescending, and lacked the ability to properly relate finance information. Decided to go to another dealership, due to his demeanor. Advised that he had been there 30 years; maybe management needs to send him to...
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you, Enzo, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- May 28, 2019
Sales person was professional and friendly. The Finance Manager "Montoya" was rude, condescending, and lacked the ability to properly relate finance information. Decided to go to another dealership, due to his demeanor. Advised that he had been there 30 years; maybe management needs to send him to...
Google Review
- May 27, 2019
Excellent service from beginning to end.Thank you
Response from the owner Replied: Hi Orlando, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 27, 2019
Great service
Response from the owner Replied: Hi Ray, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 26, 2019
Love my new car! But, the car delivery was not 5 star.No orientation on the new car. Purchase process did not go as smoothly as I expected.In the end I got what I wanted, and it was fair financial deal. But I was not catered too as a Mercedes dealer should.
Response from the owner Replied: Thank you, Peter, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (888) 250-1548. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 26, 2019
I would like to express my gratification towards the team at MB of Pembroke Pines. It was perhaps one of the most seamless car buying experiences I have ever had. Ask for Dominic Sparicino. The gentleman is a class act! MB of Pembroke Pines definitely has my business going forward.
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear Dominic was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pembroke Pines
Yelp Review
- May 25, 2019
Horrible I need to turn my car in for service.I need a loner car ,Their response No available car for you to use until June the 1st . Horrible costumer service if I call the Lexus dealer right now a car would be waiting for me. I have had 2 Lexus and the outstanding costumer service that they have...
Google Review
- May 24, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- May 24, 2019
Google Review
- May 24, 2019
El mejor servicio al cliente que e recibido en un car dealer , sus carros son de la mejor calidad , los recomiendo muchsimo , muy contento con mi compra:)
Google Review
- May 23, 2019
Google Review
- May 22, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 21, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Cars.com Review
- May 21, 2019
Smooth and timely buying process. Leo Sorzano clearly respected my needs and time. I feel like a valued customer.
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- May 21, 2019
Good Service provided by sales representative.... Straight to the point without wasting time which I appreciate
Mercedes-Benz of Pembroke Pines 2590 Replied: Thank you for your kind words and review, Paul. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 19, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 17, 2019
Very Nice dealership. I traded in a car and bought one here.They paid for my trade in exactly the price they told me up front.The one I bought is in great condition. The whole process was very smooth and I drove home with the new car after only some hours.
Google Review
- May 16, 2019
Stephen was a great help good service overall.
Google Review
- May 16, 2019
Has anyone here ever heard of the word " professional" ....Benz, needs to do some serious customer service training. I was told to wait for my car...I waited & waited..& when I enquired what I was waiting for no one could tell me!!!!! They didn't send some kind of ticket to whatever dept, they...
Google Review
- May 15, 2019
The car is great. I love the Finance guy there. Glad he went the.extra mile to get me a car. But Larry Leon (sales manger) and AutoNation corporate I don't like. Larry was rude to me and the males in my family. The corporate office did nothing to price match my car when it was found for a lower...
Cars.com Review
- May 15, 2019
The person I deal with was Stephen and he was very helpful and awesome and helpful. However the driver for the shuttle was very rude. When he was there having laughs and talk when I was waiting on him to get back to work and I indicated that I have to go he say that?s not his problem. That was very...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello, we are so glad to hear that Stephen helped you out and gave you a pleasant experience. We will be sure to pass along your comments about how to improve our customer service to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
Google Review
- May 14, 2019
Great experience at Mercedez Benz of Pembroke pinesthis was all possible dur to the salesman Mr. Florian Godoy, his experience, expertise, and selling without selling is why we came back to buy.
Cars.com Review
- May 14, 2019
It was a great experience. Very fast and friendly service.
Google Review
- May 14, 2019
Stephen was great! Very professional got me in and out at a good time, made sure everything was thorough in explanation towards me. Very satisfied with the service done, this location is the best. I normally dont make an appointment and show up at odd times and they always take care of me.
Cars.com Review
- May 13, 2019
Great service! Stephen was very thorough made sure everything was explained on what they were doing. They had me in and out when I didn?t have an appointment. Always love this location.
Mercedes-Benz of Pembroke Pines 2590 Replied: We are so glad to see that you received great service during your visit. We pride ourselves in great customer service and will continue to provide you with a stellar experience.
Google Review
- May 13, 2019
I just dropped my car there, when I pick it up I will know how my experience was, in the pass I have been unhappy, don't know today yet
Google Review
- May 13, 2019
Google Review
- May 12, 2019
Response from the owner Replied: Juan, thank you for the 5 star rating! We hope you have a great day!
Cars.com Review
- May 12, 2019
I had been shopping around for a good deal with specific features for my Mercedes CLA for a while and Gerardo, salesman at the Pembroke Pines branch was able to assist me with all my needs. He worked hard to find me the vehicle and accommodate the price point that I was comfortable at and followed...
Mercedes-Benz of Pembroke Pines 2590 Replied: Hello Mariane, we're pleased to hear that Gerardo was able to find you the perfect car within your budget. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 12, 2019
Carlos Flores was our sales consultant. He was very thorough and new his product well. He provided great customer service and made everything so easy. I will be back!!!
Google Review
- May 11, 2019
Google Review
- May 11, 2019
Had to return car for service for engine/transmission mount replacement after a 2 week wait because they forgot to replace it first time. And the 2 week wait because it was a warranty claim.In the first service battery replacement was advised, battery was just 2 years old but out of warranty. I...
Response from the owner Replied: Thanks for taking the time to leave a star rating. Please contact our General Manager at (888) 250-1548 when you have an opportunity, and we will be more than happy to try and make your experience better.
Google Review
- May 10, 2019
Having my vehicle serviced at Mercedes @ Pembroke Pines has been a true disappointment after the fact there was damages that arises from a replacement. I had to wait a few days to get a response on the replacement and 1 week for an appointment. When I got my vehicle back the pieces where not replace...
Response from the owner Replied: Suleika, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 250-1548 -- we hope to hear from you soon.
Google Review
- May 10, 2019
The best car buying experience I have ever had. Our sales person was personable, completely knowledgeable about all the models, and most importantly, applied no pressure. He understood that we were brand shopping for the car that best suited us and would return should we decide on Mercedes. He did...
Response from the owner Replied: We are happy to see that you found our staff to be so personable and knowledgeable. We strive to provide excellent customer service every day. See you soon!
Google Review
- May 10, 2019
The service was properly done, on time, and the staff was professional but it is the second time that we request a loaner during the appointment (we had to make the appointment for a later date because of it), we were promised a loaner, and when we get there they claim that it doesn't show loaner...
Response from the owner Replied: Greetings, and thank you for the review. We regret that there were aspects of your visit that were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further on your next visit.
Cars.com Review
- May 09, 2019
not ethical or honest individuals no loyalty to their brand
Google Review
- May 09, 2019
Response from the owner Replied: We hope we can provide you with another positive experience on your next visit! Thanks again for the positive star rating!
Cars.com Review
- May 09, 2019
Rene finance manager Tom sales associate, For the second time I turned my shopping experience into one of the best experience ever. These guys are incredibly knowledgeable, they don?t give you the car run around. They know the product inside and out and it was a pleasure doing business with him....
Cars.com Review
- May 08, 2019
From the moment I got into the dealership to the purchasing of a new car, I had nothing but the best experience I could have asked for. Carlos Gonzalez was helpful on every little questions we had, provided detailed information about the vehicle(s), and catered to exactly what I was looking for. He...
Mercedes-Benz of Pembroke Pines 2590 Replied: We?re happy to see you had an amazing experience at our dealership. We certainly value your business. Have a great day!
Google Review
- May 08, 2019
Excellent Customer service and beautiful location. Made my car shopping experience very simple. Thank you!
Cars.com Review
- May 08, 2019
Excellent customer Service and great experience! The process was very easy, and received all the help needed to make the right decision. Thank you!
Mercedes-Benz of Pembroke Pines 2590 Replied: It's great to hear you found our staff to be so supportive, Lina. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- May 08, 2019
Very
Response from the owner Replied: We are happy to have provided you with a five-star experience, Val! Don't hesitate to call us if you ever need anything.
Google Review
- May 08, 2019
Everyone we dealt with was friendly and helpful. It the whole experience was a pleasure.
Response from the owner Replied: Juan, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!