Google Review
- February 07, 2023
Mercedes Benz of Stevens Creek is one of the best Mercedes dealerships in the Bay Area, and Ryan is the best salesperson you can ask for. Ryan helped me order my car and guided me throughout the process. The order and delivery took a long time because of Covid, and the financier appointed could have...
Response from the owner Replied: Hi Shobhit, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- February 06, 2023
Great! No need to say more even though you want me to
Cars.com Review
- February 06, 2023
Good people understanding great service I recommend them to everyone
Cars.com Review
- February 06, 2023
Good and efficient Service advisor was in contact with me through the process and keeping me informed
Cars.com Review
- February 06, 2023
It's always a pleasure to work with Steve Kirksey!
Google Review
- February 05, 2023
Excellent service all around especially Bill too a great deal of time allowing us consider options and going through the car once we purchased.
Google Review
- February 05, 2023
Great service - particularly Dominick in the finance department. Exceptional
Response from the owner Replied: Hi Andre, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 04, 2023
Response from the owner Replied: Hi Bill, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.
Google Review
- February 04, 2023
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Stevens Creek. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- February 04, 2023
Excellent
Response from the owner Replied: Hi Tseching, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
Google Review
- February 04, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- February 04, 2023
My GLC had strong gas smell. I got an next day appointment from Mercedes-Benz of Stevens Creek. My advisor Danny Ho explained the problem very precisely and professionally, He also managed to have the technician to finish the work at the end of the day. I was able to get home on time with my car....
Response from the owner Replied: Hello John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 02, 2023
My salesperson made buying my Mercedes a great experience. He genuinely took car of and took care of all my requests. He not only great customer service while buying the car but was responsive even after the sale.If you are looking to purchase a car I recommend having Sami Nurahmed as your salesman....
Response from the owner Replied: Hi Rahim, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Cars.com Review
- February 02, 2023
Susan was the best person for helping me with the services that I need for my car. She cares and takes the time to provide me the information that I need. I really appreciate her help. A hundred stars for her service. Thank you Susan.
Dealer Replied: Hello Ann, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2023
I had a loaner, I drove only 11.6 miles total. Are you really going to charge me $10 per gallon on that? How very stingy!!After waiting for a LONG time at the cashier, I was told the computer was down then I have to wait another LONG time to get my car at the service desk, I was told the car is...
Response from the owner Replied: Hi, we regret your experience with us here but are glad you brought this to our attention. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (408) 641-4610.
Cars.com Review
- February 01, 2023
I always have the best experience with my service advisor Susan. She is professional, personable and always available.
Dealer Replied: Hello Jeanette, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 01, 2023
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- February 01, 2023
Kind and excellent service
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 31, 2023
very good experience with my fix. Susan help me to get the loaner during my fix and provide me necessary updates.
Dealer Replied: Hi Zei, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- January 30, 2023
Bad experience with Mercedes Benz Steven creeks,California by their representative
Dealer Replied: Hi Nikhil, thank you for taking the time to share your feedback with us. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- January 28, 2023
Very friendly and helpful staff!
Response from the owner Replied: Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 28, 2023
The service is pretty good. The sales manager Phil Ha is very helpful and resolved my questions timely.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- January 27, 2023
I?ve been to a few dealerships but Nate always takes care of me and my car. I can?t say enough good things. He?s responsive and timely as well as honest.
Dealer Replied: Hi Emilie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Stevens Creek
Google Review
- January 27, 2023
Worked with Steven and he was awesome!
Response from the owner Replied: Hi Eric, thank you for your kind review; we are happy to pass along your comments to Steven here at Mercedes-Benz of Stevens Creek! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- January 27, 2023
Ethan Kurtz did a great job guiding us through the service that we did on our car. The car was returned to us clean and functioning well. We appreciate all the work by the mechanics who handled our service on the car.
Dealer Replied: Hi Janna, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. We always strive to provide excellent customer service. Thank you again for the review!
Google Review
- January 27, 2023
Response from the owner Replied: Hi, we appreciate your great rating of Mercedes-Benz of Stevens Creek! If you ever need anything else, we hope you'll choose us again!
Google Review
- January 26, 2023
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Stevens Creek so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- January 26, 2023
Customer service kind of not Ok, but the internet salesperson "Kamil" is phenomena.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- January 26, 2023
Good service experience
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 26, 2023
Long wait to be checked in, after checked in I had to ask for the advisor a few times. Car was washed and left wet outside and inside.
Response from the owner Replied: Hi Montse, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- January 26, 2023
I recently took my Benz for service at the MB of Stevens Creek. My service manager Susan Sulimani was very professional and prompt. All my service needs were met to my satisfaction and really appreciated a washed/clean car upon pick up. Thank you Susan for always making my experience at your...
Response from the owner Replied: Hi Sarang, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 26, 2023
Customer service person very helpful and not rushed. Facilities clean and modern. Lead time from booking to service is too long . . . six weeks. Despite having an appointment they still needed my car overnight.
Dealer Replied: Hi James, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- January 25, 2023
Great and easy transaction for the purchase of my sons first purchase.
Google Review
- January 24, 2023
John Stansberry was very receptive and of great service.Thank you.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 24, 2023
DONT BUY ANY EXTRAS FROM THIS STEALERSHIP EVER! THEY SAY THEY REFUND YOU BUT YOU NEVER GET THE MONEY!Purchased extended warranty and pre paid service from them because salesman made it clear that I could cancel anytime, it'll just take 6-8 weeks to get a refund. Cancelled 4 months ago, had to call...
Google Review
- January 24, 2023
Service by Danny was great- professional, quick and friendly.A+ for everything service related- the car wash not so much!!Thanks Danny-see u next time!
Response from the owner Replied: Hi Mark, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 24, 2023
Response from the owner Replied: Hi Srab, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 23, 2023
I had a great experience with Marius(Sales) and Dominic(Finance) when purchasing my new Mercedes. I can't recommend them enough!
Response from the owner Replied: Hi Laura, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 23, 2023
I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand...
Response from the owner Replied: Hi Ahmad, we regret your experience with us here, but are glad you brought this to our attention. Please reach out to us at (408) 641-4610 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- January 23, 2023
I want to take this chance to say a huge Thank you for Mercedes-Benz Stevens Creek team for helping me to get my new dream car! You are so professional and I feel so lucky to get your help and support. Within a few hours a got approval, all the process went so smooth. I wish all the team a great...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!
Cars.com Review
- January 23, 2023
I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad mood and always refuses to actually do her job, the second time my sister brought her brand...
Dealer Replied: Hi Ahmed, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- January 23, 2023
Expensive but good service. The service advisor was very helpful and knowledgeable.
Dealer Replied: Hi Tahir, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 21, 2023
Nathan is an impeccable serviceman and the entire Mercedes staff makes you feel like family with the quality of customer of service. I’ve been here for years and always felt comfortable with leaving my car with them. I highly recommend bringing your Mercedes here for any service needs.
Response from the owner Replied: Hi Maria, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- January 21, 2023
Response from the owner Replied: Hi Linda, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- January 21, 2023
Had a great experience getting my car serviced here. I had a concern after the service and Erica quickly made an appointment for me and got my concern checked out properly. She made sure that the work was done to my satisfaction.
Response from the owner Replied: Hi Aditya, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 20, 2023
Exceptional service. Courteous and helpful professionals. I truly appreciate the support from their Service team though it was way past their business hours. Thank you !
Response from the owner Replied: Hello Sathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review! Feel free to stop by if you ever need any more help.
Google Review
- January 20, 2023
Good advisor, quick service but very bad carwash job unlike my last visit needed to do better
Response from the owner Replied: Hi Michael, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 20, 2023
It’s been a pleasure working with Susan and was taken care with utmost sincerity and professionalism. Really enjoyed the way my case was handled, adhering to all the changes needed when the car was brought in for a flat tire. Also, took extra care to meet other warnings that popped up as we went...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- January 19, 2023
Bill is probably the worst salesmen I have ever met. He lost my 80k sale. Thanks to his unmotivated attitude. If you come here, try to go with somebody else.
Response from the owner Replied: Hi Eli, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Cars.com Review
- January 19, 2023
Erika was excellent - kept us informed - good recommendations
Dealer Replied: Hi Jeanne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 18, 2023
Response from the owner Replied: Thank you for your rating. We would greatly appreciate more details on what we could have done better. Please contact us at (408) 641-4610 at your earliest convenience. We would love to the opportunity to make your customer experience a better one. Best regards.
Cars.com Review
- January 17, 2023
Ask for Kamil Eshagh, great sales manager who will help you find what you need.
Dealer Replied: Hello Ahmed, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- January 17, 2023
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- January 16, 2023
Super expensive to diagnose problem ($300), and super expensive solution proposed ($6200) - and kept the car for five days. Took the car to a local repair shop, diagnosis cost $54 and 20 minues, and proposed solution cost $500.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- January 16, 2023
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 16, 2023
Over all maintenance work is good but I am most dissatisfied with their charge of $115 for a small and simple non-technical work of exchanging the left tail light bulb which any car owner can do. For such small non-technical items they should have a fixed and reasonable price for them instead for by...
Dealer Replied: Hi Casey, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 641-4610. We look forward to hearing from you.
Google Review
- January 16, 2023
This review is for their service department. I've always taken my car to this dealer for service with Nate Jones as the service advisor. I have zero complaints about Nate and his service. He's always on top of things such as; making sure my concerns are addressed and TSB/recalls are completed while...
Response from the owner Replied: Jay, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Yelp Review
- January 16, 2023
I purchased a vehicle from this dealership two days before Xmas. I went in with a pre-approval notice from my bank. They decided to run my credit with another bank and place my loan with that bank. I didn't know about this until I got the notices from the bank about my loan and realized it wasn't...
Yelp Review
- January 16, 2023
Just bought our car in October 2022 and were told any services needed would be pretty easy to take in. We wanted to take it in because our front light gave out due to the rain. After calling and no answer, we just walked in. There was no person asking us if we needed anything so we went up to the...
Cars.com Review
- January 15, 2023
Politeness and on time. Okokokolokokokokookokokokok Good service and support.
Cars.com Review
- January 14, 2023
Mr. Stansberry attended my car almost immediately after I parked. He was very professional and explained that besides the safety recalls, the tires of my car may need to be replaced as soon as possible. When my vehicle was ready, Jone found me in the lobby and explained the job performed on my car...
Dealer Replied: Hi Huoy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2023
Service was quick and timely. Service advisor Ken was really helpful. thanks guys.
Response from the owner Replied: Hello Mario, we are pleased to hear you had a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 14, 2023
Special recognition to my salesman Hector Cruz for being transparent about my C63s. In fact, even after I purchased the purchase, Hector continuesly answering my emails in regards to my purchase. I know i only bought a car but Hector treated me like i bought a house where customer service was above...
Dealer Replied: Hi Joel, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 13, 2023
Using this dealership for the past 8 years for leasing new vehicle every three year. Very nice and honest personnel, process is smooth and relatively fast. Pretty big selection of cars to test and buy.
Dealer Replied: Hi Leonid, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- January 13, 2023
Nice service. Nice service. Nice service. Nice service. Nice service.
Google Review
- January 13, 2023
Worked with Danny Ho - the most responsive rep ever! Danny has my upmost recommendation.
Response from the owner Replied: Hi Hong, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation and we hope to be of service again in the future.
Google Review
- January 13, 2023
The dealer had my car for 16 days just to replace the front O2 sensors. They never offered me a loaner. When I complained they said "we're sorry". This was the third set ofO2 sensors in 50,000 miles. Says little for Mercedes quality. It cost me $3200 which I found out was about twice what I...
Response from the owner Replied: Hi Kristen, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- January 13, 2023
Great service and attention from their team. I started talking with them by phone with Marvin and I went on the weekend to finalized the buy. Jim helped through the process of purchase and everything went smoothly.
Response from the owner Replied: Hi Fernanda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 13, 2023
Wouldn’t go any where else.
Response from the owner Replied: Hi Jack, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 13, 2023
Car was promptly attended to at check-in, however subsequent information less than desirable.…. Service advisor tried to upsell a battery saver, saying unless I drive the car “30 minutes A DAY” the battery would eventually die. The battery is 10.5 months old.…. When picking up the car, they did not...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- January 12, 2023
I came in to purchase new wiper blades after one of my wiper blades flew off while driving in the storm. I recently had my windshield replaced from an unrelated glass company and my windshield wipers did not seem to be working properly. Charlie Fish, one of the associates at Stevens Creek Mercedes...
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- January 12, 2023
purchased 2 cars from this guys lately, was able to get a greate deal overall, my sales rep Jeyson was very helpfull and responsive during a process, highly recomended
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future. Take care!
Google Review
- January 12, 2023
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- January 12, 2023
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 11, 2023
nice service
Response from the owner Replied: Hi Charlie, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2023
Attention to detail, prompt service, superb customer service!
Response from the owner Replied: Hi Larry, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2023
Clean and professionalism. Not too many cars available but transparent with what's coming in and open to orders
Response from the owner Replied: Hi Jason, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 10, 2023
Scheduling the appointment was very busy. Ethan was the servicd technician who attended my vehicle, throughout the service he kept me informed about the vehicle condition, what needs to be changed etc. I picked up the vehicle same day before 5pm. Overall it was a great experience.
Response from the owner Replied: Hi Babu, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 09, 2023
Stuff are friendly and the job was done pretty fast
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- January 09, 2023
This is a review specific to our salesman.  If you are buying a car, ask for Hector Cruz. My husband bought his dream car, a C63s.  Hector is recognized for his honesty, and being upfront. All car salesman should be like him. He is not pushy, gave my husband time to think because he recognized that...
Google Review
- January 09, 2023
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Stevens Creek! Please don't hesitate to give us a call if we can assist you further! Take care.
Cars.com Review
- January 08, 2023
Excellent customer service and amazing service advisor!
Dealer Replied: Hi Francisco, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 07, 2023
Ethan is always the best service advisor He goes above and beyond every single visit ! When I get Ethan I always know I?m in great hands ! Keep Rockin Ethan !
Dealer Replied: Hi Amy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 07, 2023
Ethan is AWESOME!!! Great customer service! Very informative and timely.
Dealer Replied: Hi Kellie , we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 06, 2023
Good service Excellent services Mercedes Benz service is good stevens creek Mercedes Benz is best
Dealer Replied: Hi Ramesh, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 06, 2023
Ethan is AWESOME! Customer Service an A+
Response from the owner Replied: Hi Kellie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 06, 2023
Service is of high quality, and a service manager works hard for a customer side.
Response from the owner Replied: Choonhee, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- January 06, 2023
I had a good experience at Mercedes-Benz of Stevens Creek. The sales people (Cody and Kyle) there are very patient and provided whatever information I need. The waiting time to get the purchase process done took quite long on that day but they took care of almost everything. Regarding post-sales...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 06, 2023
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 06, 2023
It was smooth and very helpful staff
Response from the owner Replied: Hi Abhishek, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 06, 2023
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- January 06, 2023
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- January 05, 2023
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Stevens Creek such a high star-rating! Thanks again and take care!
Cars.com Review
- January 05, 2023
My sales representative, Ray Gioiosa, was great. Very attentive to the configuration I was looking for and both Ray and the dealership went out of their way to work out fair purchase terms for our new AMG GLC 43. I would highly recommend Steven's Creek MBZ for your next MBZ.
Dealer Replied: Hi Ronald, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Cars.com Review
- January 05, 2023
Great Service a good dealerships to take your car to
Dealer Replied: Hi Gerald, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 05, 2023
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Cars.com Review
- January 05, 2023
Everything is as expected, from a quality dealership
Dealer Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Cars.com Review
- January 05, 2023
Overall, good experience with car service, with respect to honoring the appointment time, explaining what will be done, and follow up update, after the service and pick up notice.
Dealer Replied: Hi Arun, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 04, 2023
We ordered a new 2023 GLE350 two months ago. The agent was very responsive in discussing the specs with us and helped us ordered the new car. When the car was delivered, the agent prepared all the paper work to save my time. They also shared useful tips on how to use the new car. The overall...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Yelp Review
- January 04, 2023
I just sat in hold for 35 minutes with service only to be disconnected. The recording said I was 4th in the que and had a 2 min wait time, what a joke. After having the call dropped a sales person picked up only to transfer me to service. The WORST service ever.
Cars.com Review
- January 03, 2023
Danny at Stevens Creek Marcedes gave us a good service menu recommendation. He can maintain my GLC in good condition with minimal cost.
Dealer Replied: Hello Keita, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 03, 2023
Great service advisor -Ethan - and team. Checked in immediately on arrival. Ethan fixed an issue sitting in the car and explained how to test another - saving me $$$. Work done fast and pickup was as fast as the morning dropoff.
Response from the owner Replied: Hi Neil, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 03, 2023
Response from the owner Replied: Hello Stan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 03, 2023
David is a great person who helped our very first purchase in the region!
Response from the owner Replied: Hello Ivan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 02, 2023
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Stevens Creek. If there is anything else we can do for you, please don't hesitate to let us know (408) 641-4610. Have a great one!
Cars.com Review
- January 02, 2023
Issues I had they wanted me to make another appointment to service
Dealer Replied: Hi Jeff, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- January 02, 2023
I had my first service on my new Mercedes here. Great experience with Vincent. I had a couple comments and they resolved all of them. Including the car wash is cool as well.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, David! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 02, 2023
Erica, my new assign advisor for my second visit with them, bless her light and soul! Super happy they assign me an advisor and will now want to stick with her. My first impression of her she was genuinely and bright soul and gave me such a warm greeting. I’ve had my fair share of unfortunate...
Response from the owner Replied: Hi Lam, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 02, 2023
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Cars.com Review
- January 02, 2023
Great experience buying a new car! Our dealer was very friendly and gave us a great deal!
Dealer Replied: Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Google Review
- January 02, 2023
Zahmeer was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our trade in and got us a fair offer. I will most definitely be coming back here to look for our next Mercedes in the future...
Response from the owner Replied: Hello Mohmad, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 31, 2022
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 31, 2022
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Cars.com Review
- December 30, 2022
For 2 weeks after buying the car, I couldn't use the 30 minutes free charge. Every time I have to call for help. Sometimes pay for charging. Now everything is working.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 30, 2022
The service was great.The only suggestion/recommendation is providing shuttle/uber/lyft for the customers that must leave the car for service for long time.
Response from the owner Replied: Hi Ali, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- December 30, 2022
Very smooth and pleasant experience buying a car! This is my second time buying a new car from this place and both times it was great! Really appreciate the patience sales folks had with me as I've been bugging them for quite a while before buying. Also love how smooth, quick and calm the paper...
Dealer Replied: Hi Paul, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 30, 2022
Great service
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 30, 2022
John is a very knowledgeable service rep, who takes your car’s reliability to heart and explains the recommendations. John goes the extra mile to make sure that everything is done, right
Response from the owner Replied: Hi Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you have any further questions, please don't hesitate to reach out! Take care!
Cars.com Review
- December 30, 2022
Great service. Took me in by just dropping at the dealership. Great and professional advisors.
Dealer Replied: Hi Charles, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 30, 2022
Danny Ho and the entire team are superior in every respect. They will not stop until they find the problem. Many many friends have had “check engine light” horror stories. Danny reassured me that they would find the problem. They did. I say, buy a Mercedes at Stevens Creek Mercedes and get...
Response from the owner Replied: Hi Emily, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 29, 2022
Terrible staff! Salesman named Kevin was rude, arrogant and insulting. We refused to purchase vehicle from this dealership due to this employee.
Response from the owner Replied: Hi Mike, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- December 29, 2022
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Kevin! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 29, 2022
Great experience. Team is very efficient and did a great job.
Response from the owner Replied: Hi Alaa, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!
Google Review
- December 29, 2022
Terrible service, I was trying to purchase a 80k dollar vehicle, salesman was extremely rude! He hung up on me after I confront him with regards to him treating me terribly on the phone. He then text me stating that they would not sell the car to me as I lived out of state. I call the dealership...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- December 29, 2022
Shopped for months to find the used Maserati that worked for me. Unfortunately I found it at this store. Worked with a guy named Kevin who was rude and reluctant every step of the way. Finally got the approval from my bank and the girl who was handling my loan on the line with the dealership but...
Response from the owner Replied: Hi Gregory, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Yelp Review
- December 29, 2022
Terrible service, I was trying to purchase a 80k dollar vehicle, salesman was extremely rude! He hung up on me after I confront him with regards to him treating me terribly on the phone. He then text me stating that they would not sell the car to me as I lived out of state. I call the dealership...
Google Review
- December 28, 2022
Luis is one of the best sales person. I was originally reluctant to sell my car to a dealer, due to the stories I have heard and experienced, but Luis was different. He made sure I felt satisfied and happy when I stepped out after giving away my priced possession. Great customer experience.
Response from the owner Replied: Hello Balaji, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 28, 2022
Great experience all around
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 28, 2022
Kim, Bryan, and Gurwinder were insightful, knowledgeable, and extremely helpful. Their customer service is top-notch and they are definitely a reason I would go back to Mercedes-Benz of Stevens Creek.
Response from the owner Replied: Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- December 28, 2022
Both Mark and Danny were knowledgeable, upfront and courteous. It was a very smooth experience. Thanks.
Response from the owner Replied: Hi Mala, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- December 28, 2022
My experience was second to none. The team at Stevens Creek Merdcedes-Benz.
Dealer Replied: Hi Scott, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 27, 2022
Great service, always fast resolution.
Response from the owner Replied: Hello Anton, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 27, 2022
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Stevens Creek!
Google Review
- December 23, 2022
Convenience On time Loan car for courtesy Very good
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 23, 2022
Was here for repairs. Waited over 30 minutes for my Service Advisor after being checked in. Then I had to go to his desk to get the process started of servicing the auto. My experience as far as service goes has been less than desirable.
Dealer Replied: Hi Steven, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 641-4610.
Cars.com Review
- December 23, 2022
The service was great and courteous. My advisor was particularly helpful.
Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 23, 2022
Excellent Customer Service and Service work done on my GLE350 highly recommend for any Service Work needed. They're the Experts!
Dealer Replied: Hi Wendy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- December 22, 2022
Ethan is my Service Advisor at Mercedes-Benz of Stevens Creek. He is courteous, and professional and is in constant communication with the customer as to the status of repairs or maintenance and when the car will be ready. I have had the most positive service experience at this branch because of...
Dealer Replied: Hi Sara, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 22, 2022
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- December 22, 2022
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Stevens Creek! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Cars.com Review
- December 21, 2022
the best service the best attention they help you in all aspects I honestly recommend it without a doubt more because they have people who speak both languages ​​as well as English-Spanish, they specify all the details and help you with the process to be able to put a car to me are the best and the...
Dealer Replied: Hi Elva, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 21, 2022
So my salesman Marius was fantastic and found the perfect car for me at $1000 below the Kelly Blue Book Value, I really appreciate him. The sales man was unhappy in California and griping about our culture and not in the best of moods. He was bitter being here and wanted to move back to Colorado. I...
Response from the owner Replied: Hi Bari, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 21, 2022
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- December 20, 2022
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- December 20, 2022
Amazing service rep. Fast, easy and such a delight to work with. Thank you, John I absolutely appreciate you making my experience exceptional.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 20, 2022
John S. has been my service advisor for 8 years. He has proved to be reliable, friendly & I trust his knowledge and recommedations.
Dealer Replied: Dori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2022
Very efficient and well organized service department and staffs are extremely helpful!
Response from the owner Replied: Hi Rick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- December 19, 2022
All is well. Ethan is great. He arranged for a timely appointment for me and it all went very well.
Dealer Replied: Hello Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Cars.com Review
- December 18, 2022
I had a great experience during the process of buying out my lease. Cody and Kamal helped me. I will definitely say that this is the best car buying experience so far for me.
Dealer Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Cars.com Review
- December 17, 2022
Its really fast and precise to deal with Troy I been in other dealer this is the best and everybody so nice
Dealer Replied: Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- December 16, 2022
Response from the owner Replied: Thank you for giving Mercedes-Benz of Stevens Creek such a great rating! It really means a lot to us. Thanks again!
Google Review
- December 16, 2022
Took my Mercedes for a service, got delayed, and then no notifications via text/email. When I tried to call in, had to wait for 50 minutes, just for them to randomly hang up on me. How do I get in contact? Needed my car for the weekend :(
Google Review
- December 16, 2022
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- December 16, 2022
I had excellent experience at Mercedes - Benz, my service coordinator Vincent was extremely helpful and very nice.
Response from the owner Replied: Hi Abby, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 16, 2022
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Stevens Creek. Kind regards!
Google Review
- December 16, 2022
Denny's hospitality made me very satisfied when arrived and his service mind and the result was exceptional
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 16, 2022
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- December 16, 2022
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- December 15, 2022
Ethan & team went above & beyond again to resolve all problems on my car, even the subtle problem that’s usually brushed-off by most. Came in impromptu with a rather-urgent problem, Ethan took over, and it was a smooth ride afterwards. Always came up with the best recommendation. The transportation...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 15, 2022
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 15, 2022
efficient service i could wait while the software update was done
Response from the owner Replied: Hi Polina, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- December 15, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Cars.com Review
- December 15, 2022
I had been going to this dealer for 25 years, the service and interact with the employee are very good, but I must say 20 years ago, I had better relationship with my advisor, more personal, more comfortable to discuss issues.
Dealer Replied: Hi Yuchi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 14, 2022
Response from the owner Replied: Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- December 14, 2022
We purchased a used Mercedes in mid-November.  The next week front license plate was stolen.  Called the dealer seeking help.  Tina Bui came to the rescue.  She made sure we got replacement plates pronto.  During the purchase, we were told if we paid off the car within thirty days no interest would...
Google Review
- December 14, 2022
It has always been a pleasure being a customer here with the great Manager Nate Jones. He has always gone over and above all when helping us with our GLC 300! Any questions we have had is answered and has checked on things we did not notice to make sure our vehicle is running great, is what Nate...
Response from the owner Replied: Hi Jane, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 13, 2022
Response from the owner Replied: Hi Petra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- December 13, 2022
Provide fast service and good recommendation. Always feel like driving a new car out of the shop. Thank you for the job well done
Response from the owner Replied: Hi Canh, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 13, 2022
I have had a great experience since purchasing my 2021 A220 in April of this year 2022.
Dealer Replied: Hi Lisa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2022
Danny Ho. is very energetic and proactive with my services. I'm very impressed with his personality and professionality. After getting the car services, I wanted to sell/upgrade my car and he went beyond the requests to make sure I was contacted by the appraiser. I really like that he made a...
Response from the owner Replied: Hi Tai, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2022
My dealer was great!
Response from the owner Replied: Hi Hailey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2022
Both Slava (Sales) & Bashir (Financing) were both GREAT. Both more than just helpful. Both exhibited kindness & ...almost 'infinite' patience for an old lady's indecisiveness!I would be very comfortable in any future purchase going back to either of them.
Response from the owner Replied: Hi Heidi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- December 11, 2022
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Yelp Review
- December 10, 2022
Please NEVER EVER buy a car there, they change their attitude immediately when the car is sold , and horrible customer service and part service, they just don't really want to help people, they are ignoring and never figure out problem on time
Google Review
- December 10, 2022
We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service...
Response from the owner Replied: Hi Cindy, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Cars.com Review
- December 10, 2022
I've scheduled the appointment with a loaner car for some leaking issue. Danny Ho was referred to my by my friend, he is very courteous, knowledgeable and professional. I am really glad that I got to meet with Danny. Drop off/pick up is super easy, and the facility has improved a lot from my last...
Dealer Replied: Hello Nicole, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- December 09, 2022
very satisfied with the service. John Stansberry, my service adviser, was very courteous and took good care of my service needs for E400.
Response from the owner Replied: Hello Ajit, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Stevens Creek. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.
Yelp Review
- December 09, 2022
The service with Masi Zamir was excellent especially, with great communication skills development. He was very professional and delivered exactly what he said he was going to do. He went above and beyond, and out of his scope of practice to make us happy.  Based on my professional opinion and...
Google Review
- December 09, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Cars.com Review
- December 09, 2022
We had a very good experience with everyone in sales. The problem we had was with the service department. There was a small part, lever that releases the rear seats of the car, that was broken & we were told it could be fixed the next day. We made multiple calls to follow up and the service...
Dealer Replied: Hi Cynthia, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (408) 641-4610 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
Google Review
- December 08, 2022
I was lucky enough to have Ethan (service advisor) and Archie (shop foreman) helping me with my car. Both of them were exceedingly kind and checked in every step of the way. I can definitely say that I’ll be back for service and repairs in the future.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Ethan & Archie here at Mercedes-Benz of Stevens Creek! Drive safe, and we'll see you on the road.
Google Review
- December 08, 2022
Honestly probably 1 star but 2 because service has been decent but also not the best.Finance experience:We bought a car from them and bought the extended warranty which was listed as 100% refundable. 1 year later, before the extended warranty started, we asked to cancel. After 4 months, they finally...
Response from the owner Replied: Hi Patrick, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 08, 2022
Huge shoutout to Jeyson/Marvin (sales) and Nicolas (finance) for the help of my purchase!They answered and provided me with all the information I needed. And none of them hesitated when it came to extending their contact information incase I run into any issues.I highly recommend this dealership for...
Response from the owner Replied: Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Cars.com Review
- December 06, 2022
The process of getting a loaner was as slow as molasses. The return process was the same. My car was blocked by another vehicle and they couldn?t find the keys. Then my car was dripping wet and the kid told me to just drive it and it would blow the water off. I didn?t expect this from Mercedes. The...
Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- December 06, 2022
Ethan, the service advisor, is amazing! So helpful, timely, and patient. He texts me updates, answers questions, and makes every visit pleasant.Getting an appointment is another story. Each time my car needs service, I call for an appointment and am on hold forever despite having one caller ahead of...
Response from the owner Replied: Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 05, 2022
Dropped off car Sunday night with keydrop for Mercedes Bluetec recall work. They informed me via text about progress, and let me know when the car was ready for pickup. No issues, reliable.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Grover! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 04, 2022
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- December 04, 2022
The service is okay, very unorganized
Response from the owner Replied: Hello Jairo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- December 04, 2022
Pleasant experience. Jim, the sales consultant was extremely patience and Kamal, one of the finance staff, made the daunting task of signing all of the paper really simple. 👍🏾👍🏾👍🏾
Response from the owner Replied: Hello Harold! We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2022
We bought couple of cars from Mercedes, Stevens Creek, San Jose. My experience with this service location from 2007 is memorable. In the last service appointment, they treated me very badly not upto the Mercedes standard and also they charged me for $300 for engine check when engine is fine. It is...
Response from the owner Replied: Hi Satya, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- December 02, 2022
Response from the owner Replied: Hello, thank you for your review. We regret to see this low rating, as this leads us to believe that we did not meet your expectations. We'd like an opportunity to speak with you directly. Please feel free to stop by or reach out to us at (408) 641-4610. We appreciate the chance to turn your customer experience around.
Cars.com Review
- December 02, 2022
Courteous personnel, clean facility, easy process, excellent service rep. New loaner car. Smoothe and hassle-free.
Dealer Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Stevens Creek. As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
Google Review
- December 01, 2022
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Cars.com Review
- December 01, 2022
Good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dealer Replied: Hi Thomas, we really appreciate your positive review! We hope to see you soon!
Google Review
- November 30, 2022
Very nice and professional people work at Mercedes-Benz of Stevens Creek.Technicians diagnosed my car a fixed a problem very quickly. Special thanks to Ethan Kurtz for understanding customers needs, providing loaner car and regularly updating us with the repair status.
Response from the owner Replied: Hello Yuriy, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 30, 2022
Steve was very accommodating and re-checked an issue I felt was important.
Response from the owner Replied: Hi David, thank you for your kind review; we are happy to pass along your comments to Steve here at Mercedes-Benz of Stevens Creek! Drive safe, and we'll see you on the road.
Google Review
- November 30, 2022
very kind and nice service by James.
Response from the owner Replied: Hi, We appreciate your positive review of your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 30, 2022
I took my car in for the B1 service. The process was quick from the beginning until the end. MB provided a rental car and they also honored the 10% coupon for the services.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 30, 2022
Response from the owner Replied: Hi, we appreciate your great rating of Mercedes-Benz of Stevens Creek! If you ever need anything else, we hope you'll choose us again!
Google Review
- November 30, 2022
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- November 30, 2022
My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- November 30, 2022
My car buying experience at Mercedes Benz of Steven’s Creek was traumatizing. I had communicated with the dealership before arriving to view the GLC300s. Our sales person, Steven was very pleasant and showed us used cars on his computer. We were not asked if we wanted a new car. Steven told us they...
Dealer Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- November 29, 2022
Response from the owner Replied: Hi Hossein, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 29, 2022
I purchased my Mercedes C43 a few months ago. When I went to the dealership and checked out the car for the first time, the side skirts were off and the salesman (David) said that the dealership will order a new set of side skirts for me and the side skirts will be reattached professionally.After a...
Response from the owner Replied: Hi Eric, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- November 29, 2022
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- November 29, 2022
Scheduled a service, Susan was great she advised what need to be done, get me a loaner and when I pickup the car, it was clean and washed.
Response from the owner Replied: Hi Charlie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 29, 2022
Great dealer ship fixed prices don't over charge like other dealers.
Response from the owner Replied: Hi Raja, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- November 29, 2022
I waited several months to have a new car but it was not arrived on time. The dealer provided me another car ( which was better than the original one) with the same price of the original one. They helped me find a low auto loan rate. The whole process was about 4 hours. I was very satisfied with the...
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 28, 2022
I took my car in for a routine maintenance. The intake person was rude and I dealt with that with my support manager. I learned there was a recall on my car and it was going to take more time before I get my car, fair enough. I got my car back and it was actually damaged. There's a very loud...
Response from the owner Replied: Hi Katherine, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- November 28, 2022
Ryan Chan of MB of Stevens Creek was very responsive to our needs to purchase a new Mercedes. For example, he was able to answer all of our questions and even rearranged his schedule to assist us.
Response from the owner Replied: Hi our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 28, 2022
Very good experience with the repair performed on my coolant leak. The service manager (Susan) went above and beyond expectations by explaining all my options clearly. I would definitely visit again for my next need.
Response from the owner Replied: Hello Peter, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 28, 2022
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Stevens Creek. If there is anything else we can do for you, please don't hesitate to let us know (408) 641-4610. Have a great one!
Google Review
- November 28, 2022
Response from the owner Replied: Hi, thank you for taking the time to share your review with us. Feel free to stop by if you ever need any more help.
Google Review
- November 28, 2022
Worse service I had with Mercedes -Benz . Trying to call and make a service appointment. I called the first time and I waited until I was the first in queue and the line was cut. I called the second time and it happened again. Wasted 45 minutes ~I am going to the service center right now and I...
Response from the owner Replied: Hi Yonne, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 28, 2022
It’s pretty nice and decent service as needed or per request. Easy to drop off and pick up. The car is always got washed after being serviced.
Response from the owner Replied: Hi Bin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 24, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- November 24, 2022
Response from the owner Replied: Such a great rating of Mercedes-Benz of Stevens Creek! We really appreciate it; thank you!
Google Review
- November 24, 2022
Mbz of stevens creek is such a welcoming place. I worked with Ellen Lans who helped me through making decision. Cannot recommend Ellen enough to anyone who’s considering a Mercedes car. This is the second time I work with her team. The professionalism, the knowledge and being not pushy, rather helps...
Response from the owner Replied: Hi Mohammad, thank you for your kind review; we are happy to pass along your comments to Ellen here at Mercedes-Benz of Stevens Creek! Thanks again for the recommendation, and have an amazing day!
Google Review
- November 24, 2022
James was the best service advisor I’ve had at Mercedes’ benz of stevens creek I’ve had another back then but he made me feel so comfortable from the start I trust him with my car and I would refer anyone here specifically to him! Over all a great service experience!
Response from the owner Replied: Hi Jackie thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 23, 2022
I'm literally shocked at how rude the customer service person here behaved today. I called upfront and scheduled an appointment to test drive a car. Once I arrived, I told I don't have plans to buy the car today. This guy is now immediately upset, he is like well then I'm not going to help you, I'm...
Response from the owner Replied: Anoop, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- November 23, 2022
Service has deteriorated significantly over twenty-five years as a customer! If it were not for Charlie Fish I would be a former customer.
Dealer Replied: Thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Cars.com Review
- November 23, 2022
Didn't buy a car just service but Vincent went above and beyond! I know where I'll be buying my next car! Thanks!!!
Dealer Replied: Vasil, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 23, 2022
Quick respond
Response from the owner Replied: Hi, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 22, 2022
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- November 22, 2022
Went in for the parts dept, very good service.
Response from the owner Replied: Hi Jeff, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- November 22, 2022
Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me? It was very nice of him he didn?t have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before...
Dealer Replied: Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- November 22, 2022
If I could give a 0 star rating to the Service dept, I would just like others.  No one there picks up the call, and if you leave a phone message or put yourself on a call-back service, no one calls back.  The service manager Charles is not going to care, he will not respond to your call.  If I have...
Google Review
- November 22, 2022
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- November 22, 2022
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- November 21, 2022
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- November 20, 2022
I appreciate the attention to detail and outstanding customer Suzanne provides each time.
Dealer Replied: Hi Kimberly, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2022
Sales person Marius was more talking about Ukraine to have “peace” with Russia rather than telling about product and service. He saw my Ukrainian flag pin on my vest and decided to ask whether I was Ukrainian and how were Ukrainians doing.Left this dealership with horrible feeling. Not sure if I...
Google Review
- November 20, 2022
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Stevens Creek. The team and I love to see such great feedback! All the best to you!
Google Review
- November 20, 2022
Response from the owner Replied: The entire team at Mercedes-Benz of Stevens Creek would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Cars.com Review
- November 19, 2022
A great experience from start to finish. Staff was always approachable, friendly, and patient.
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2022
Timely communication of service rendered. Had a loaner! Vehicle “Detail service” though I felt could have been more spot on. Areas missed a lot of smudges
Yelp Review
- November 19, 2022
Just bought a C350 here from Asad Hanif. Very nice guy, excellent salesman. He took the time to go over all of the features of the car with me... It was very nice of him he didn't have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it...
Cars.com Review
- November 19, 2022
John Stansberry is very nice and always pleasant. Service has always been done well.
Google Review
- November 18, 2022
Response from the owner Replied: Thank you very much for leaving a rating, Daniel. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 273-3320 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- November 18, 2022
Their finance department is almost impossible to reach or work with once car is purchased. I tried so many times to talk to them and time and time again promised for a call back but no response. What’s the point of buying from a dealership which has no intent to serve you as soon as car is out of...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Cars.com Review
- November 18, 2022
I am happy because they have my car ready in a short time, thsnks
Google Review
- November 18, 2022
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Cars.com Review
- November 18, 2022
The service manager John was great. Very thorough, friendly, and professional. He kept me informed on the repair. It was a major repair. The car was in the shop for 5 days. John kept me updated with the progress, so I was not worried at all. The car was completely repaired. Running like a...
Dealer Replied: Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2022
Well run Service Department with excellent customer service.
Response from the owner Replied: Hello Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- November 18, 2022
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- November 17, 2022
Excellent Service as usual
Response from the owner Replied: Hi Mohan, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- November 17, 2022
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- November 17, 2022
Excellent service 👍🏼
Response from the owner Replied: Hi Eilly, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- November 16, 2022
Great service provides complimentary car. Long wait to get the car in for service.
Dealer Replied: Hello, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- November 16, 2022
I brought my 2020 Convertible AMG E53 for a repair and I can't say enough how professional and helpful the team was. Danny H was my my service advisor and he was absolutely amazing! Thank you!
Dealer Replied: Hello Jeff, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 16, 2022
My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. I would be deeply disappointed if I was not able to work with her again in the future.
Dealer Replied: Hello Leslie, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- November 15, 2022
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- November 15, 2022
Response from the owner Replied: Hi Tan, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 15, 2022
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 14, 2022
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 13, 2022
The service department is so great here. My service advisor, Vincent, is always available to answer my questions and he's excellent at letting me know ahead of time what, if any, my charges will be. I trust Vincent and the service department with my Mercedes.
Response from the owner Replied: Hi Dawn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- November 13, 2022
Danny Ho was very professional, efficient, and responsive. He accommodated my schedule and needs without reservation. Also, Lam provided very professional service on my retrieving the automobile after the service.
Response from the owner Replied: Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 12, 2022
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- November 12, 2022
Danny is the best. He has been my go-to advisor. Communicate efficiently. Quick to resolution.
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- November 11, 2022
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- November 11, 2022
Ethan is the best. He is both knowledgeable and helpful
Response from the owner Replied: Hello Ernest! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 11, 2022
I'm having issues with the transmission where I will be driving at 40/50 miles per hour and the car will go into neutral on its own. This doesn't happen often, but when it does, it turns into a highly dangerous situation. The dealer says they can't find an error code and the only way they can...
Google Review
- November 11, 2022
I got a 2014 GLK 350 to fix the parking brake issue and a recall for replacing the passenger side airbag. Ethan Kurtz, as my service advisor, responded quickly and always address my questions in the first place immediately. He identified issues and found solution quickly, and provided an accurate...
Response from the owner Replied: Hi Yang, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- November 11, 2022
My Service advisor and others who I dealt with were all very courteous and professional. The repairs get VERY expensive. I guess that comes with owning MB. But the quality of work is good. As my car is getting older, I probably will find private mechanic for maintenance, because dealership prices...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- November 10, 2022
Felt welcomed. Nice service indeed.
Response from the owner Replied: Hi Shawn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 10, 2022
The absolute worst service experience I’ve had with any car maker anywhere. 11-days. Never a peep from my service advisor. Price gouging. Everyone is totally rude and over-worked. Honestly just take the extra half hour to drive somewhere else
Response from the owner Replied: Hi Ken. We are disappointed to learn of your experience here at Mercedes-Benz of Stevens Creek, but will take this opportunity to improve. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 10, 2022
Nikhil was very helpful, polite and patient, he will listen to you and try to work with you and find the right vehicle of your choice.Very happy with the Awesome service.
Response from the owner Replied: Hi Alim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 10, 2022
Service easy, simple and efficient. Great experience.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 10, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- November 08, 2022
My car caught a nail in a tire and I drove it to Benz Service Center in Stevens Creek early in the morning at 7 am, trying to get it fixed early so I can drive it to work.I run into Service Advisor John Stansberry who is checking After Hours Drop Off cars. He immediately checked my car and put the...
Response from the owner Replied: Livia, thank you for your kind review; we are happy to pass along your comments to John here at Mercedes-Benz of Stevens Creek! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 08, 2022
Good experience. Jim is amazing and extremely responsive, but a regular 30k service and basic seatbelt motor replacement took 2 weeks! This was after the motor was ordered a few weeks in advance. And they tried to convince me to drop car without a loaner. I had to reschedule 3 times to get the...
Response from the owner Replied: Hi Ram, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Yelp Review
- November 08, 2022
My car caught a nail in a tire and I drove it to Mercedes Benz Service Center at Stevens Creek early in the morning at 7 am, trying to get it fixed early so I can drive it to work.I run into Service Advisor John Stansberry who is checking After Hours Drop Off cars. He immediately checked my car and...
Google Review
- November 08, 2022
The purchase experience was very pleasing and in particular I would like to acknowledge that Kamil was a great person to work with. He helped me get an awesome car and was very flexible and accommodating.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- November 08, 2022
The vehicle was ready at the time they said it would be and was fixed correctly by polite helpful personnel
Response from the owner Replied: Hi Thomas, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 07, 2022
Arrived, and my service registration was done with an employee that could not deal with my vehicle (NEVER do Online registration). They sorted delivery easily. A small service that I expected to be done almost while waited turned out to be a 3 day task (Guess because of scheduling). And a small job...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 07, 2022
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- November 07, 2022
Danny Ho is always punctual and care about his clients. From annual service to warranty fix, he always delivers 5 stars service and give me honest advices more than I can expected. Highly recommend!
Response from the owner Replied: Hi Xun, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- November 07, 2022
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- November 06, 2022
Erica is great
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- November 06, 2022
I loved the way they have the cars sparkling clean
Response from the owner Replied: Hello Diana! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 06, 2022
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Stevens Creek! We love to see such great feedback! Kindest regards.
Google Review
- November 05, 2022
Pretty bad - Service had a loaner that got a flat tire. Dealership stranded me at 2:00 AM in the morning with no way to get home. The Mercedes cars and service are definitely not what they use to be considering my new vehicle needed major mech repairs at 14k miles. Did they do anything about it? No...
Response from the owner Replied: Hi Brian, thank you for taking the time to leave us feedback. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 05, 2022
Excellent service and we found the car that we wanted. We paid and signed off all paperwork and left! Easy!
Response from the owner Replied: Hi Puiyee, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 05, 2022
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- November 04, 2022
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- November 04, 2022
efficient intake and information. goodf facility. lack of any regular pickup or delivery of customers. Phone wait times can be interminable. Apparently good workmanship. No unnecesary work recommended.
Response from the owner Replied: Hi Bill, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 04, 2022
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- November 04, 2022
Took my Mercedes in because of a loud noise occurring in the rear of the vehicle. Received exceptional service as always! Was able to get a loaner car while the car was diagnosed and repaired. Can’t thank Giselle enough for all she does to provide customers with world class service! Best...
Google Review
- November 04, 2022
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Yelp Review
- November 04, 2022
SERVICE DEPARTMENT ONLY! I have not bought a car here, so that is an experienceI cannot comment on. So Ethan has been my service advisor and taken really good care of me, to the point that when our company van from Concord needed service I took it down here. Now I tried and made an online...
Google Review
- November 04, 2022
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- November 03, 2022
I purchased a 2023 GLB250 on 10/30/2022. This was the first time that I left the Central Valley to go to the Bay Area to purchase a vehicle. I had the most easiest transaction ever! So far I purchased close to 10 vehicles in my lifetime and kept more than 7-10 years and did not have a smooth...
Response from the owner Replied: Hello Cynthia, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 02, 2022
Excellent service department. Always updated on my car.
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Cars.com Review
- November 01, 2022
Great service operation. We were kept informed of the issues and repairs. Easy to reach service manager fir questions and comments
Google Review
- October 31, 2022
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- October 31, 2022
Response from the owner Replied: Jinwei , thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 31, 2022
Service Department Review ONLY.Not that there's anything wrong with the vehicle buying experience, I just didn't buy here, so any review would be outright fantasy fiction. Anyway moving on...Ethan was my service advisor and he was great. He was upfront about all the services advised, services...
Response from the owner Replied: Hello Damian, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- October 31, 2022
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- October 31, 2022
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Cars.com Review
- October 31, 2022
It would have been nice to have met my service advisor, even for a few minutes, when I dropped my car for the appointment that took forever to schedule. And still without a loaner!
Dealer Replied: Hi Angelica, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 31, 2022
Very good car buying experience. Ask for Steven Zhou, he was excellent and very helpful all along the process of buying my GLE 350.He first helped me find exactly what I was looking for - GLE 350+ AMG night pack and later he was kind enough to follow up a on regular basis after I bought the car to...
Response from the owner Replied: Hi Bharat, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 30, 2022
I’m supposed to get a refund for a remaining maintenance service after paying off the car I bought here, and got a new Mercedes from another dealer. I have contacted a representative, provided the info they need. I followed up numerous times but haven’t heard back. I then went to the dealer again...
Response from the owner Replied: Hi Mark, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 29, 2022
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- October 29, 2022
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 29, 2022
Response from the owner Replied: At Mercedes-Benz of Stevens Creek, we sincerely value your review. Thanks for such a positive rating!
Cars.com Review
- October 28, 2022
This is my second new vehicle purchase from your Dealership. Received courteous, professional service from your Sales Manager, Goran Muftic, Sales Team member Bill Infald as well as Kamal Massoudi, Customer Financial Services Manager.
Dealer Replied: Hi Miki, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 28, 2022
Response from the owner Replied: Thank you for giving Mercedes-Benz of Stevens Creek such a great rating! It really means a lot to us. Thanks again!
Google Review
- October 28, 2022
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- October 27, 2022
Very good service great team work and a lot of collection of the Vehicle at the showroom I specially thankful to Mr. David Nghiem and his team they doing a great job and great customer satisfaction thank you AutoNation
Response from the owner Replied: Hi Gulab, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 26, 2022
My service advisor kept me up-to-date with the repair of my vehicle and the completion date. Dropping off the loaner car and picking up my vehicle was quick and easy.
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- October 26, 2022
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Stevens Creek! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- October 25, 2022
This is my first negative review, and I did not expect I would write it for a dealer where I spent over $50000 on a GLC-300 cause the experience is really irritating and frustrating. My wife and I visited Mercedes-Benz of Stevens Creek in San Jose on Oct 15th. At the beginning we were just hung out...
Google Review
- October 24, 2022
They quickly fixed some of the small problems on my GLE350 last week. People working here were kind and I will use this shop again if anything happens to my Benz. Thumbs up!
Google Review
- October 24, 2022
Customer service ,,Estelia,, the best sales girl
Response from the owner Replied: Hi Naro, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- October 24, 2022
Not a good experience. i made the appointment 2 months back to get a loaner. I arrived on time and stood in line for 20 mins, after which i was told they have no more loaners.My advisor was not very proactive and showed no interest in the trouble these issues were causing. Overall I think the...
Response from the owner Replied: Hi Vikrant, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Cars.com Review
- October 24, 2022
I had two service alarms. One was repairable- six battery replacement. The other alarm was not active I had a damaged AC back seat vent which I asked Troy to survey. His recommendation was to discuss as cost was going to be $1300. I glued it in place Windshield pitting which causes loss of...
Dealer Replied: Hi James, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- October 24, 2022
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Yelp Review
- October 24, 2022
If you're looking for a salesman that truly knows the brand and can answer your mechanical and technological questions, Nikhil is the guy.  Knowledgeable, honest, and patient. If that's something you're looking for in a salesman, ask for him.
Google Review
- October 24, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- October 24, 2022
Luis is an amazing asset to the dealer, you don’t come by genuinely kind people like him often anymore. He went above and beyond to make sure I left happy. I have been to many car dealers and honestly Stevens Creek Mercedes was probably the most easiest experience I’ve had at one. I do plan to tell...
Response from the owner Replied: Hi Dalton, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 24, 2022
Response from the owner Replied: Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (408) 641-4610 so we can work with you to make this right.
Cars.com Review
- October 23, 2022
Danny Ho provided great service. He helped me fix 2 callback issues, and also checked out a concern I had with my engine. He was kind and prompt in communication.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 22, 2022
Honestly when they tell you " welcome to the Mercedes' family " they really treat you like family. I went with my husband and 2 kids and the whole time they treated us like family. Taking kids to the dealer was easier than expected. Ellen helped us right away with the car we wanted to buy and we...
Cars.com Review
- October 22, 2022
We have been getting our 2015 ML 400 serviced here since we acquired it. Our service advisor, John Stansbury is easy to connect with and pleasant. The whole service experience is very polished and professional. We always get our car back clean and the repairs have always been faultless. The only...
Dealer Replied: Hi Nancy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- October 22, 2022
Charlie Fish really took care of me and immediately addressed my problem. Very satisfied
Dealer Replied: Hi Jurgen, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 22, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- October 21, 2022
These guys are amazing, I'm always impressed with their level of service. My most recent visit included some warranty repairs and I was really happy to leave with my clean car and $0.00 due.
Response from the owner Replied: Hi Loren, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- October 21, 2022
MB of Steven's Creek is dedicated to great customer service. My service advisor, John Stansberry, always goes that extra mile!
Response from the owner Replied: Hello Lorraine, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 21, 2022
**SCAM ALERT!!** DO NOT BUY A CAR HERE!!!I bought a 2015 C300 in September of 2018 from this dealership. They had wonderful service while I was purchasing the car but that quickly changed the moment they sold it to me. I had small grievances over these past few years about the style of their...
Yelp Review
- October 21, 2022
It deserves a "0" rating. The WORST EXPERIENCE we've ever had buying a car!!! Don't buy there!!! We spent 2 days looking at cars and made the final decision and were told it would take 45 minutes (remember that number) to finish the paper work. When we got there, we saw a car that looked identical...
Cars.com Review
- October 21, 2022
Great place to take your car for maintenance - good people
Dealer Replied: Hi Joe, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 21, 2022
The young gentlemen working the loaner car return had no sense of urgency to get your car returned. My car was cleaner when I brought it in. Water spots everywhere.
Dealer Replied: Hi Stephen, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- October 21, 2022
I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.
Dealer Replied: Hi Stephen, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 20, 2022
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Stevens Creek! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Cars.com Review
- October 20, 2022
Excellent service,great price,my GLS 450 so far run very good.
Dealer Replied: Hi Dong, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 19, 2022
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 19, 2022
very friendly and good customer service.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 19, 2022
I always get tremendous service from my technician, Danny Ho. He is the best I have ever encountered.
Response from the owner Replied: Hi Stephen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 19, 2022
Response from the owner Replied: Hi Hemant, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- October 19, 2022
Professionally greeted. Service advisor was courteous , professional and presented all options. Car was completed when promised.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 19, 2022
The service advisor (Danny Ho) at mb of Steven?s creek has done an incredible job with my car for many years now . I?ve reached out directly to him for critical repairs and he?s been able to fit me into the service schedule at short notice , and has always been honest and transparent about the work...
Dealer Replied: Hi Tulsi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 19, 2022
The service department and their texting service is awesome!
Dealer Replied: Hi Mia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- October 18, 2022
My sales person, Steve Kirksey was outstanding, five stars. BUT we came for a 10:00 am appointment with your finance department (we were paying cash for the car) and though SEVERAL people saw us waiting in front of the offices we did not speak with anyone to finalize this sale until 12:23, or two...
Dealer Replied: Hi Marilyn, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- October 18, 2022
Good service
Response from the owner Replied: Hi Vishnu, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 18, 2022
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Stevens Creek. If there is anything else we can do for you, please don't hesitate to let us know (408) 641-4610. Have a great one!
Google Review
- October 17, 2022
It was a very pleasant experience bringing my wife's car for service at MB of Stevens Creek. I was met by Ethan 10 minutes earlier than my scheduled appointment. He explained what will be done to the vehicle and provided an estimated time it will be finished. I waited in the dealership and the...
Response from the owner Replied: Hi Edwin, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 17, 2022
Asad Hanif did a fantastic job for my purchase of EQS 450 SUV.Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. I strongly recommend others to ask for him when trying a new vehicle.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 17, 2022
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Cars.com Review
- October 17, 2022
Excellent customer relations from the service representative and loaner car people. Repairs done well also, car returned clean too.
Dealer Replied: Hi Gregory, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 17, 2022
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- October 16, 2022
Had really smooth purchase with Jeyson, thanks!
Response from the owner Replied: Hi Islam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 16, 2022
Obtaining my Amg gt was a complicated process as the 2016 car required a number of fixes. Everything was expertly and thoroughly done.
Dealer Replied: Hi Gordon, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2022
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Cars.com Review
- October 16, 2022
Jammie is a great advisor. Really enjoyed talking with him.
Dealer Replied: Hi Nan, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- October 16, 2022
Eileen a great sales perosn she is very helpful and kind
Dealer Replied: Hi Mohammed, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Google Review
- October 15, 2022
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- October 15, 2022
Very friendly and helpful staff that gave us fast service. Martin was great and helped us smoothly get our car. We look forward to doing more business with them in the future.
Response from the owner Replied: Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- October 15, 2022
Overall great experience, I would recommend this dealership over other dealerships in the area
Dealer Replied: Hi Nikhil, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 15, 2022
I purchased the vehicle here, after all the paperwork, my sales nikhil told me there is no second key. He said will find it. After that he said can’t find it and will order one , I can pick the second key on this Saturday! I tried to contact him today and make an appointment to come in, he text me “...
Google Review
- October 14, 2022
This was our first Benz purchase and it was very enjoyable. We worked with Marvin from start to the end. He introduced us several options with our requirements, walked us through all the features and details, and most importantly, made us feel welcome and part of the Benz family. He answered all of...
Response from the owner Replied: Hello Mustafa, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 14, 2022
First I?d like to state that the problems I have with the service department or not with the people or the technicians that work there. My understanding is you make an appointment and on that day your car gets serviced. This is the second time I brought my van in for warranty work and the second...
Dealer Replied: Hi Robert, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- October 14, 2022
I purchased my GLC300 (2022) from MB of Stevens Creek recently. Really like their sales expert Phil. Very warm hearted and frank. Super supportive and straight forward to questions. Meanwhile, he is not pushing. You will note feel too much pressure to buy or make a decision, he gives you the time...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (408) 641-4610 so we can work towards a resolution.
Google Review
- October 14, 2022
Response from the owner Replied: The entire team at Mercedes-Benz of Stevens Creek would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- October 14, 2022
Response from the owner Replied: Hi Tommy, thank you for the high star rating! We hope to see you soon!
Google Review
- October 14, 2022
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- October 14, 2022
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Stevens Creek!
Google Review
- October 13, 2022
I would love to give a shout out to the team at Mercedes-Benz of Stevens Creek with the support and ease of purchasing my vehicle. Absolutely helped me with the process and walked me through it as it was my first purchase through a dealership. I highly recommend doing business with them, you won’t...
Response from the owner Replied: Hello Juan, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 13, 2022
Please DO NOT PURCHASE any car here. Once you make payment, Gary and Ethan will not respond to you anymore. Gary called every minutes and acted nice before we made payment, upon leaving their shop, the car tires were really bad. Suddenly, Gary doesn’t pick calls anymore nor replies to texts.
Response from the owner Replied: Hello Ibukun, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- October 13, 2022
Shaheen Baigzad who was my sales associate was very patient especially after I took delivery of the car. This was my first electric and I had lots of questions. It was a good buying experience
Dealer Replied: Hi Arlen, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- October 13, 2022
Everything is good as expected. Service advisor Susan Sulimani was really helpful.
Dealer Replied: Hi Wanda, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 12, 2022
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- October 12, 2022
Fast Friendly service Daniel went above and beyond answering my questions and getting me in and out with zero hassle. I asked for some options on wheels and tires and he was very thorough explaining all my options. This service department is also very easy to drive into and out of.
Response from the owner Replied: Cleland, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2022
Excellent customer service. Would come back if we need to sell our other car.
Response from the owner Replied: Hi Myleen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- October 12, 2022
Excellent service appointment as usual. Brought my car in for scheduled A service and passenger side strut replacement. Repairs were performed and vehicle was ready for pickup as scheduled. Highly recommend this service department.
Dealer Replied: Hi Neil, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 11, 2022
Mercedes-Benz of Stevens Creek is great! I've been going to them for well over 20 years! Service is impeccable and with allowances for discounts. Yea! - just had my needed service and got 25% discount off the price.
Response from the owner Replied: Hi Audrey, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 11, 2022
Was in the market for another electric car so figured I should stop buy Mercedes to check out what they had in stock. When I drove up, there were 3 different associates standing around talking to each other. Didn't even bother to acknowledge my existence at all. Mind you, I was probably 1 of 2 other...
Google Review
- October 11, 2022
Vincent was my new service advisor. He was timely with communication on my (2) recalls work orders and finished my car ahead of time. The text service updates is great. Very professional.So the Star rating system request was on my service appointment. And that is my 4 star based on that.My only...
Google Review
- October 11, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- October 10, 2022
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 10, 2022
Very professional acquisition manager provided best car selling experience among all other dealerships I visited
Response from the owner Replied: Hi Gil, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- October 10, 2022
Just take your money somewhere else. These people wasted my whole day just to tell me oh we can’t sell this car out of state.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Cars.com Review
- October 10, 2022
My service advisor was readily available and waiting. Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Then my car was not going to be ready that day and they would deliver it at no charge the next day. I live over an hour away - no problem...
Dealer Replied: Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 08, 2022
I bought a new GLC 300. I visited the dealer shop to see the cars but after I saw the GLC 300 I changed my mind. And the dealer who is silva he was really nice guy and he explain very kindly without any push or force. I felt so comfortable with his help then I bought the new GLC 300. my daughter...
Response from the owner Replied: Hi Kwangseok, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 07, 2022
The GLC 300 is my dream car. But I had hesitation for the high maintenance cost. My husband and I decided to 'take a look' and we made an appointment. The sales who helped us is Marius Coroiu. He has a such nice personality which made the whole process so pleasant. He focused on my experience of...
Response from the owner Replied: Hi Helen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Yelp Review
- October 07, 2022
eh. the people picking up the phone are not good and never seem like they care about their jobs at all much like todays younger work force lol. however, i've always had ethan as my service advisor n he's actually awesome! the guys at the dept to get you your car and stuff are also quite decent,...
Google Review
- October 06, 2022
This is the worst dealership I have ever come across.The service advisors are out there only to milk as much money as possible. Because the car is still under warranty, that leaves with options where they willingly leave out providing any honest recommendations about parts that suffer wear and...
Response from the owner Replied: Hi Gaurav, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (408) 641-4610 so we can work towards a resolution.
Google Review
- October 06, 2022
Response from the owner Replied: Hi Hoyung, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Yelp Review
- October 06, 2022
Honestly probably 1 star but 2 because service has been decent but also not the best.Finance experience:We bought a car from them and bought the extended warranty which was listed as 100% refundable. 1 year later, before the extended warranty started, we asked to cancel. After 4 months, they finally...
Google Review
- October 03, 2022
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 03, 2022
Very responsive and courteous team.
Response from the owner Replied: Hi Bobby, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 03, 2022
Jeyson Rodriguez is our salesperson. He was professional, knowledgeable, and a genuinely nice person. We also met with the used car sales manager JT to finalize some repairs and he was equally professional and knowledgeable. I would buy from this dealership again!!
Response from the owner Replied: Hi Iris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 03, 2022
It's a A service and pretty convenient. Drop-off in the morning and pick up in the afternoon. All employees are kind and patient. The price is transparent and informed in advance.
Response from the owner Replied: Hi Derek, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 03, 2022
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- October 02, 2022
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- October 02, 2022
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- September 30, 2022
Quick turn around time, very professional people overall. They damaged the roof a little but, but have been very communicative and honest about fixing it and working with me to find someone to do the repair
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Google Review
- September 30, 2022
I had a great experience searching for my dream car with David Nghiem. He was knowledgable and patient in the entire process. I would not hesitate to reach out to him when I buy another car in the future.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 30, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- September 30, 2022
We went to the Mercedes office to lease a car. Our agent promptly found the available options for us according to the desires features we had mentioned, we took a test drive, filled out the lease application and in about an hour after entering the office, we were handed the car keys. The agent set...
Response from the owner Replied: Hello Lina, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 30, 2022
I had a great and smooth purchasing experience at MB Stevens Creek with David N. After going through another dealership with not so perfect experience, the Stevens Creek show room is large and felt much more welcoming. David was patient and helpful to assist me finding the right GLC.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 30, 2022
The Mercedes-Benz of Stevens Creek impressed me by providing a satisfactory service.
Response from the owner Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Yelp Review
- September 30, 2022
I have had more than one luxury vehicle serviced at a dealer over the last decade and just had my first experience bringing a car in for service at Mercedes Stevens Creek. I would never go back unless I absolutely had to. Communication was terrible, my vehicle was there for over 3 weeks with no...
Google Review
- September 29, 2022
Response from the owner Replied: Hi Manor, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 29, 2022
We have been a Mercedes Benz customer since the past 6 years. Leasing two cars from then, the sales experience was good overall. Post purchase service and repairs (if any) is also good I have never had any issues with the service team or the service done. Abundant loaner cars available, but make...
Response from the owner Replied: Hi Sushant, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 29, 2022
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- September 28, 2022
Nice service
Response from the owner Replied: Hi Bill, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 28, 2022
Great experience for buying and servicing! I bought my EQS in MB Stevens Creek. Slava helped a lot. Whole process is no pressure. The finance guy recommended a couple of insurance/maintenance package etc but once I said i'm not interested he's not pursuing further. Would come again if i need help
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 28, 2022
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- September 28, 2022
My advisor Giselle always greet me with a smile although it was early in the morning. She explains what will get done at the scheduled service along with the estimated costs. Then when your vehicle is ready, you will receive a text from MB where there is an option to pay online which is really...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 28, 2022
Response from the owner Replied: Hi Michael, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 28, 2022
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- September 28, 2022
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- September 27, 2022
Horrible service, mis leading sales associates.
Response from the owner Replied: Hello Ravi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Cars.com Review
- September 27, 2022
I bought a brand new GLC 300 from this dealership last year. I’ve only taken my car here for its routine services, no where else. With the last service I had, I picked up the car and noticed scratches on the inside console! I was shocked. There was a lot of residue on the console which I assumed was...
Google Review
- September 27, 2022
Consistency is why I have my vehicle serviced here. From the beginning of my vehicles service appointment to the end I have had for the past 2 years a pleasant and efficient experience at this dealership. My service advisor Rodrigo always greets me with a pleasant attitude and a very knowledgeable...
Response from the owner Replied: Hi Neil, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- September 27, 2022
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- September 26, 2022
Susan at Mercedes-Benz of Stevens Creek is so friendly and helpful. She gave a clear explanation of our car's services and provided a five-star service for us. Really appreciate it.
Response from the owner Replied: Hi Suki, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 26, 2022
Horrible service! We arrived ready to buy and the sales women just look at us and said that we are not the target customer. Horrible! We are buying from another cars dealership
Response from the owner Replied: Hi Stephanie, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 24, 2022
Only take me 4 hours to get my car, very efficient. Great account managers, finance team and the service crews. Had my C300 with them years back, it's been great. Glad to be a returning customer.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- September 24, 2022
Nate Jones is extremely honest and knowledgeable service rep at Steven Creek Benz. It is always a pleasure service my S550! Best Benz dealer in the Bay Area.
Response from the owner Replied: Hi Nicolas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 23, 2022
Poor experience!We ordered a car from this dealer in March. And 6 months had passed, no update, no email, no phone call. NOTHINGLast week we decided to go and ask them. The sales person who was very impatient. Tried to blame it on us: saying we order some package that's rare and not supposed to be...
Response from the owner Replied: Hello Wenbo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- September 23, 2022
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- September 23, 2022
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- September 22, 2022
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- September 22, 2022
Response from the owner Replied: Hi Tori, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Cars.com Review
- September 22, 2022
I have been happy with my annual service processes. I have been working with two advisors and both of them are good.
Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 22, 2022
I have been taking both my cars to this place for a few years. It used to be better before the pandemic. Now it is worse from the standpoint of getting an online appointment in a reasonable time, getting checked in quickly when I take my car for service ( Last time took > 20 minutes just to drop...
Response from the owner Replied: Hi Steve, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 22, 2022
Response from the owner Replied: Hi Jose, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- September 21, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- September 21, 2022
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- September 21, 2022
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- September 21, 2022
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- September 21, 2022
Excellent service.
Response from the owner Replied: Hi Sitao, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Google Review
- September 20, 2022
Got my Mercedes from here and had bad Experience. Stay away from this dealer.Sales guys are good at tricking people. Try other dealers
Response from the owner Replied: Hi Amit, we are disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Yelp Review
- September 20, 2022
Never, Never buy a car from here!!!  I traded my car recently in July and they were supposed to transfer my registration over to their dealership.  Instead they left it under my name.  Even while on the lot supposedly allowing other test drivers to drive under my registration.  It went over into the...
Google Review
- September 20, 2022
Great service, friendly people
Response from the owner Replied: Hi Christine, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 20, 2022
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- September 19, 2022
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- September 18, 2022
Had my car serviced with Erica and she is the best! In the past, some concerns had not been addressed in my previous services. When I let Erica know, she made sure I got the true Mercedes service expertise, gave me a gorgeous Loner vehicle and foxed all issues and now it drives as smooth as butter!...
Response from the owner Replied: Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- September 17, 2022
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Yelp Review
- September 17, 2022
Some of the least competent / helpful people I've ever met in my life. Not willing to help you in any sense unless it'll result in money to their pockets, even if you're an existing customer.Go literally anywhere else, coming here will be an absolute waste of your time.
Cars.com Review
- September 16, 2022
Great service! Advisor John Stansberry did a great job! Great service! Advisor John Stansberry did a great job!
Google Review
- September 16, 2022
Brought it in for a recall. I took a couple hours and they didn't end up having to do anything to it. They said they did an 100 point inspection but the tire indicator was on when I left for under inflated tires.
Response from the owner Replied: Hi Shaun, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- September 16, 2022
Susan,Through our experiences with Susan, we have found her to be a very professional, communicative and reliable service advisor. She is not vague or ambiguous in her actions and assessment of the situation.She always communicates via email, text and voice mail all actions in connection with the...
Response from the owner Replied: Hi Jacquelyn, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 16, 2022
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Stevens Creek! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- September 15, 2022
Susan has been my service consultants for years and she is very professional in handling all my requests and concerns.
Response from the owner Replied: Hi Nicole, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- September 15, 2022
So the repairs took weeks but that is because there is one extremely skilled technician that my service representative wanted to use for my car as it is a limit edition amg. But they provided a free loaner, so we are good.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- September 14, 2022
I feel my service rep, Giselle did a great job communicating with me and helping me with a loaner vehicle. She also went the extra mile to give me prices on different things I inquired about and to see what if any of it would be covered under warranty. I appreciated that.
Response from the owner Replied: Hi Nicole, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- September 14, 2022
TERRIBLE TERRIBLE TERRIBLEBought a used sedan (that actually got relisted only a couple days later, hopefully repaired even though that was quick!!) only to hear some rattling noises coming from the engine. Emailed the sales manager immediately informing him that I'll be returning the car back due...
Google Review
- September 14, 2022
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Cars.com Review
- September 14, 2022
I dropped my car off early bird on the evening of the 5th of September and when I called the next day, I was told that my car would not be ready until the end of the week because of backlogs and etc. I was also informed that no loaner car would be available since that requires an 8-week...
Google Review
- September 13, 2022
This dealership is doing many things right during our new 2022 GLS purchase - shoutout to Slava.They were attentive and very supportive in getting the necessary paperwork done. I especially enjoyed the trust of the dealer as we just moved from overseas and had to put our life here together. Thanks,...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- September 13, 2022
The sales representative David is very helpful in securing our deal. He is responsive, honest and professional. 100% satisfied with his service.
Response from the owner Replied: Hello Hanqing, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 13, 2022
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Jennifer! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 13, 2022
Response from the owner Replied: Hi Nikki, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- September 13, 2022
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- September 12, 2022
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- September 12, 2022
Response from the owner Replied: Such a great rating of Mercedes-Benz of Stevens Creek! We really appreciate it; thank you!
Google Review
- September 12, 2022
Very friendly staff.
Response from the owner Replied: Hi Hien, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- September 12, 2022
In addition to my regular servicing I needed to have something replaced so my car was unavailable for 2 weeks. My rep, John Stansbury, called me with updates regularly. Sometimes before I even had a chance to wonder. He gave clear communication and presented himself in an overall custom service...
Response from the owner Replied: Hi Shivangi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 12, 2022
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- September 12, 2022
Very good experience, I feel very relieved to have my car serviced here, and it is very convenient to have a loaner car as an alternative to the car.
Response from the owner Replied: Hi Molly, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 12, 2022
Scheduling, Service, Loaner, dropping off, customer interface, ease, communications all help a no worry transaction. Things can go wrong like PGE cutting power during the heatwave, otherwise, The staff and their efforts go a long way, and if they know it or not, I am inclined to look at Benz upon...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 12, 2022
I used Kelley Blue Book instant cash to sell my car. I received an email from Acquisition Manager Danny Robles.I visited the dealership the same day. After a quick inspection on my car, he gave a great offer to purchase my vehicle. A payment by check was provided within less than an hour. The...
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 12, 2022
Good working with their teamq
Response from the owner Replied: Hi Greg, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Google Review
- September 11, 2022
Purchased my Gla 250 late July. Right after leaving the dealership, noticed the tyre pressure began to decrease and when I tried to put some air in it, realized 2 tyres had several punctures. Reached out to the sales representative (Gary) who advised I call roadside assistance and the tires will be...
Cars.com Review
- September 10, 2022
Great customer representative services, Danny Ho has been helping use for over 20 years. We are sticking with our MB mainly because of him.
Dealer Replied: Hi Peter, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- September 10, 2022
Sales i met here were really nice and kind and professional, definitely a good experience with them, but please NEVER go with Mercedes-Benz Finance Services.I told them I applied for an auto loan from local credit union but not yet have the approval mail, they said they can get my application info...
Response from the owner Replied: Hi Yun, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 10, 2022
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Stevens Creek. Thanks again!
Google Review
- September 10, 2022
The after-sales service is terrible. We just brought a 2022 GLC 300 a month ago, the CFS manager sold us the extended warranty pkg and maintenance pkg and mentioned that we can cancel the maintenance pkg and get full refund any time as long as we haven't used the pkg. Couple days after the...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 10, 2022
No hassle price saves time and makes me more comfortable with buying. The service was great and I had very good experience with both buying and trading the car.
Response from the owner Replied: Hi Weidong, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 10, 2022
gla is so good 。After sales and service staff are very enthusiastic
Response from the owner Replied: Hello there! Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 10, 2022
My experience with Mercedes-Benz of Stevens Creek was impeccable! The customer service I received from Hector Cruz was stellar! I purchased the car of my dreams and the experience was amzing!
Response from the owner Replied: Hi Rebecca, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 09, 2022
They have mind blowing Sales and Finance Team. I Highly recommend This Dealer
Response from the owner Replied: Hello Sajjad, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 09, 2022
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Yelp Review
- September 06, 2022
Horrible Customer Service.  -15 min phone wait times. -Rude telephone receptionist.  (Then puts me back into Queue). -2 MONTH wait for a recall service, then informs me Not able to do the 2 hr update in 2 hrs, but 2 days!  As do most Dealers, after the Sale, FU. ‍
Google Review
- September 05, 2022
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- September 04, 2022
The entire process of purchasing a car is very simple at Mercedes Benz Steven Creek. Phil and Marius helped me picking the right car that fits my needs. I have a very pleasant experience and happy with my purchase.
Response from the owner Replied: Hi Hendry, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 03, 2022
I had the best experience EVER buying a car at Stevens Creek Mercedes with Asad Hanif. He was very patient and found me the exact car I wanted. Unlike other dealers I had gone to.He was not pushy and very HONEST. You don’t find sales people like him anymore. Highly recommend. 10/10.
Response from the owner Replied: Hi Caroline, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- September 03, 2022
I do car service several years in Mercedes-Benz of Stevens Creek. The experiences are always great. For this time, I was very busy, so I have to do last minutes cancellation of the service schedule. The cancellation and rebooking is very easy to do. Mercedes-Benz of Stevens Creek also provides...
Dealer Replied: Larry, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- September 03, 2022
Purchasing rep was good to work with. He convinced me to purchase a vehicle through the dealership.Sales team is terrible. Your better off taking your business elsewhere
Response from the owner Replied: Hi Daniel, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- September 02, 2022
Is long story and can?t put them all here. I?ll never ever go to this dealership.
Google Review
- September 02, 2022
Awesome purchase experience thanks to Marius Coroiu who conducted himself with professionalism, courtesy, and drive to serve. Marius's patience and time with us are truly appreciated! Stevens Creek's other staff members (Steven Zhou, Nick Kith) we had interactions with are very helpful and...
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2022
Response from the owner Replied: Hello, thank you for the four star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 02, 2022
Just bought a new 2022 c300 here and it didn't live up to my expectations as the side camera is broken and parking assist isn't working when I got the car. Very disappointing.
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- September 02, 2022
From the moment I contacted this dealership with my interest in a GLC300,David N. moved into positive action working to find a car that fit my needs. He did so in a quick and supportive manner, without high pressured sales tactics. It was the best car buying experience I've ever had. I was in...
Response from the owner Replied: Hi Jeri, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- September 02, 2022
Amazing service by the personnel. We reached for a test drive at around 6:30pm and ended up leasing the car by 9:30pm.The staff offered best options all around and gave us time to come back for a proper cleaning and polishing after the test drive as well.
Response from the owner Replied: Hi Aashay, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 02, 2022
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Cars.com Review
- September 02, 2022
Great car service experience as always, it?s pricey, but for the safety, it?s worth it.
Dealer Replied: Katherine, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- September 02, 2022
My adviser, Giselle, is very helpful and professional for helping me for my car maintenance.
Dealer Replied: Anthony, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 02, 2022
The service was good. The people were kind. and the room was clean.
Dealer Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 01, 2022
Very good buying experience,Ryan work with me,good dealer.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- September 01, 2022
I highly recommend Mercedes of Steven's Creek. I was provided with great customer service and price for my Service B this past month.
Dealer Replied: Hi Elizabeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- September 01, 2022
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Cars.com Review
- September 01, 2022
Danny Ho is a great Service rep. Will have him again for my next service
Dealer Replied: Hi Mila, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- August 31, 2022
I have purchased my dream car at Stevens Creek Mercedes -Benz. Not only this dealership got a lot of cars to choose from, but the sales rep. was very knowledgble, and able to answer most of the questions right away. For the ones he couldn't answer, he was able to follow up with me even after his...
Response from the owner Replied: Hi Steven, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 31, 2022
Best place to purchase a car. They were friendly especially my sales rep V. Rodriguez!! He was wonderful and explained everything and was very patient with me and answered all my questions. He was very friendly and had us test drive any CAR/SVU we wanted. Our Fiance guy was also great not pushy at...
Response from the owner Replied: Hi Nazgol, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- August 31, 2022
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- August 31, 2022
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- August 31, 2022
Response from the owner Replied: We appreciate you taking the time to rate us. We are disappointed to see the low rating, however, and would like an opportunity to speak with you directly to understand what exactly led to this low rating. Please contact us at (408) 641-4610. We look forward to hearing from you.
Cars.com Review
- August 31, 2022
Very happy with Troy?s support, he helped me get a loaner car and kept me udated throughout te two weeks repair period.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 31, 2022
My wife and I just purchased a new Mercedes GLB, and the experience we had was amazing. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. We personally worked with Dominick and Jeyson, they were both professional and knowledgeable about the cars...
Dealer Replied: Hi Dustin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- August 29, 2022
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- August 29, 2022
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- August 28, 2022
wonderful
Google Review
- August 28, 2022
I made an appt with an advertised 800 number looking for a new dealership in my new home town. Although the dealership did not have my scheduled appt when I arrived they went out of their way to make up for it by picking up and delivering my car at a future date. Thank you Steve Kirksey!
Response from the owner Replied: Hi Susan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 28, 2022
Very accurate in determining the time required to service our car. Made it possible to coordinate our schedule with theirs.
Response from the owner Replied: Hi Mark, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 28, 2022
Bought my AMG suv here & I couldn’t have asked for a better shopping experience. So happy to finally be a part of the Mercedes Benz family. Thank you guys!
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Cars.com Review
- August 28, 2022
Overall pretty seamless. Negotiated a purchase remotely and saved quite a bit of time in the process
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 28, 2022
Any service here is always satisfactory. Plus You’ll be surprised on how clean your car interior is when checking out
Response from the owner Replied: Hi Dong, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 27, 2022
Parking on Street is limited
Response from the owner Replied: Hello Henry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 27, 2022
Response from the owner Replied: The entire team at Mercedes-Benz of Stevens Creek would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- August 27, 2022
Response from the owner Replied: Such a great rating of Mercedes-Benz of Stevens Creek! We really appreciate it; thank you!
Cars.com Review
- August 27, 2022
Is great and the service was good but there one thing that the sale manger was not honest about the trade in price he try to low bar pples price and that not good at all is will make you guys look bad
Dealer Replied: Hi Hoa, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.