Cars.com Review
- June 14, 2025
I purchased a GLE 53 from Stevens Creek early this week and my experience was exceptional. I scheduled an appointment to check out a twilight blue color and Ace (sales rep) did an excellent job to show me car functions and also a test drive. Also managed to get a good price as well working with Ace....
Dealer Replied: Hi Sam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 28, 2025
I purchased a 2018 Red SLC300 for my wife for mother's day. The purchase was smooth, when we got the car home noticed a popping sound with the sunroof. Contacted the Sales Manager Ellen Lans, she was very proactive and within a few weeks got the sunroof repaired - and my wife is enjoying the car. ...
Dealer Replied: Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- May 26, 2025
Ethan, my service advisor, is wonderful. He helps me get in and out quickly, keeps me up to date on my service, and is always available for questions. My service repair went smoothly, issues were resolved, and the technician sent me a video with information to help me understand what was happening....
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 25, 2025
I brought my 2021 Mercedes-Benz to Stevens Creek in April 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was fine and that the issue was due to a door left open — no repairs were made. The problems...
Cars.com Review
- May 25, 2025
I brought my 2021 Mercedes-Benz to Stevens Creek in April 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was fine and that the issue was due to a door left open — no repairs were made. The problems...
Consumer Replied: Thank you for the response. However, I’m disappointed that you’re asking me to call your main dealership line and “ask for the General Manager” — especially when no GM is listed on your staff page, and the number provided leads to your general reception. You already know who I am, the vehicle involved, and the full history. Asking me to call again and chase someone down — rather than reaching out directly with a real solution — feels like a canned response and not a serious attempt to address the issue. Unless this is standard practice for many unresolved customer situations, it’s also a bit concerning. If you’re genuinely interested in resolving this, I welcome direct outreach with a proposed solution, not a rerouted call. EDIT: Charlie called later today (possibly related to this thread), to let me know that the part that was broken at the dealership has a better ETA than initially announced. I will keep this review and my scoring updated.
Cars.com Review
- May 25, 2025
Great service , Andrea was very helpful , friendly . Excellent customer service , always come to this dealer
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- May 16, 2025
The advisor and technicians are professional and efficient. The other staff are friendly and helpful.
Dealer Replied: Hi David, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 16, 2025
John has taken care of my car with professional knowledge and good experience. He is also very responsive. I greatly appreciate the services rendered.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 11, 2025
Easy,efficient, friendly customer service,great selection of cars,friendly sales will do business again 5 star
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 03, 2025
Service manager Ethan Kurtz is excellent in communicating what will be done with the time for our servicing. Our concerns about any problem is noted and so far resolved. We really have confidence in his job.
Dealer Replied: Hello Karen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 01, 2025
Always dependable service. Knowleadble and excellent manager John Stansberry. I will always use Steven’s Creek as my favorite place for any auto maintenance
Dealer Replied: Hello Rafael, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Cars.com Review
- April 25, 2025
Our experience in purchasing a previously owned vehicle was pleasant, professional, and yes we would gladly refer family and friends to your dealership. We knew what we wanted and our sales representative was friendly and knowledgeable. We appreciate the efficiency in wrapping up our transaction...
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 19, 2025
pleasant experience..staff are nice, humble, attentive, respectful and knowledeable..they had me feeling comfortable, relaxed, heard and at ease throughout the process. -Jose Arias-
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Jose! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 15, 2025
Mr. Goran Muftic, the sales consultant I dealt with in this purchase, has rendered very professional knowledge and explanation to my questions, and he is so kind to my wife and me. This is the second purchase we dealt with Mr. Muftic, certainly, we will contact him again when we are going to buy a...
Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 20, 2025
This is the second vehicle we've bought at this dealership and the 4th one we've been helped with by Mr Tony Chiem. Besides the outstanding quality of Mercedes-Benz vehicles, it's the great customer service given by Tony that keeps us coming back time and again!
Dealer Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 13, 2025
I have bought several cars over the years from MB of SC. They always listen to my needs and can steer me to the correct vehicle. I would not buy a Mercedes Benz from anywhere else.
Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 04, 2025
The experience I had at Mercedes-Benz was outstanding as usual. John Stansberry is my service man and has been for sometime. He's always professional and courteous. He keeps me informed about the details of my service and there is never a surprise at the final conclusion of the repairs. Outstanding...
Dealer Replied: Hello Joella, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 14, 2025
Went in for an urgent service. Susan was amazing!!!
Google Review
- January 14, 2025
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- January 14, 2025
Fantastic and responsive dealership with a well run operations. I've brought two cars in and they've offered the best warranty support.
Google Review
- January 14, 2025
Great service and attention from Ethan and the team. Texted me mid-day to let me know the car was ready for pick up. 👍
Response from the owner Replied: Hi Benjamin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 14, 2025
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Stevens Creek. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- January 14, 2025
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- January 14, 2025
If you’re looking for something exceptional for your MBZ service and sales needs then look no further than Stevens Creek MBZ and James Duffer!!!
Google Review
- January 14, 2025
Purchased our 3rd vehicle from Tony Chiem and Iyad Subohl at Mercedes-Benz of Stevens Creek. Tony and Iyad are the best! They are so friendly, professional, and knowledgeable. They both work great together by going the extra mile, working and communicating with their team at Mercedes and with their...
Response from the owner Replied: Hi Lorinda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 13, 2025
Tyler is awesome! We came in asking for help with a minor cosmetic issue. The star emblem on our front grill was crooked and we needed help aligning it properly. Three other service members couldn’t help us and insisted we schedule an appointment that may incur a fee. Tyler went out of his way to...
Response from the owner Replied: Hi Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 12, 2025
Robert Curley:Steve (my service advisor) was excellent as always and so were TJ and Adrian. I love my 2002 CLK 55 which your dealership has taken such great care of and know it is getting old just like me but they didn't encourage me to sell it yet. However if I do, I know I will be in good hands...
Response from the owner Replied: Hi Rob, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 12, 2025
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 12, 2025
It was a very good and professional experience I will do business with them again!
Response from the owner Replied: Hello Chris, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2025
Response from the owner Replied: Hi Sam, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2025
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Shelly! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 11, 2025
I had pretty bad experience here with a purchase of EQS.Service is being difficult after sale is being difficult. Won’t go with Mercedes any more.
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- January 11, 2025
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 11, 2025
Worst car dealership that don’t stand on their words. Poor customer service including their management. I am beyond frustrated with they have done to me. I would never tell anyone to buy a car at this dealership.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 11, 2025
Very up front and professional!0
Response from the owner Replied: Hello Christopher, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2025
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Stevens Creek. If there is anything else we can do for you, please don't hesitate to let us know (408) 641-4610. Have a great one!
Google Review
- January 11, 2025
I have tried to get in contact with the service department a couple times to no avail. Once by chat but nothing. Then a second time by phone and I left message on the persons voice mail. Again no response. This is zero star service. They must have more business than they want.
Response from the owner Replied: Hi John, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 10, 2025
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- January 10, 2025
Susan is the BEST!
Response from the owner Replied: Hi Aimee, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 10, 2025
Response from the owner Replied: The entire team at Mercedes-Benz of Stevens Creek would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- January 10, 2025
Erica is wonderful
Response from the owner Replied: Hi Elisa, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 10, 2025
An unfamiliar warning light suddenly popped up while driving. The car started shaking and I thought it was no good. I drove in and explained it to them, they soon handled the process very efficiently. They are very professional.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Michelle! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 10, 2025
Response from the owner Replied: Hi Derrick, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 10, 2025
Great costume experience
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 09, 2025
Our service advisor, John Stansberry, is very responsive and we receive excellent service from the team and MB of Steven's Creek.
Response from the owner Replied: Hello Susan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 09, 2025
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- January 09, 2025
Google Review
- January 09, 2025
My service advisor always is prompt and courteous in my service needs.
Google Review
- January 09, 2025
I would like to extend my sincere thanks for the outstanding service your service department team has provided. The assistance I received was not only prompt but also executed with exceptional proficiency. I appreciate the dedication and professionalism of my service advisor John. Your commitment to...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 08, 2025
Staff and service advisors are beyond nice and professional!
Response from the owner Replied: Shahriar, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- January 08, 2025
My service Rep was very helpful. The job was very complicated and long . I had a loaner and everything went well
Response from the owner Replied: Hi Neda, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Stevens Creek, we strive for excellence. Thank you for your business!
Google Review
- January 08, 2025
Great. Great, past great, great!
Response from the owner Replied: Hello Tina, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 08, 2025
The dealer has done what it could BUT I am disappointed that Mercedes does not have a first class electric vehicle experience. There are too many glitches, the fingerprint identification works spotty, and many of the things and experiences available on the car are too difficult to get to and not...
Response from the owner Replied: Hello Robert, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- January 08, 2025
All good nice people very helpful
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 08, 2025
Finally got my dream G-Wagon. Tony Hieu Chiem was incredible and helpful finding the one we wanted. The whole purchase process was fantastic. Highly recommend Tony and Steven’s Creek for your MBnz purchase.
Response from the owner Replied: Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 08, 2025
If you are buying a used car at this dealership with the expectation that they will honor their own sales contract allowing you to return the car within five days, you might want to read this review.I bought a used car from Autonation Mercedes Benz of Steven's Creek in San Jose. Salesperson Ronny...
Response from the owner Replied: Hello Dan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 03, 2025
Jim always honest and helpful! The best adviser that I ever had! Great personality and considerate person that Mercedes Benz is lucky to have him! Thank you Jim!
Response from the owner Replied: Hi Graciela, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- January 03, 2025
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Stevens Creek. Thanks again!
Google Review
- January 03, 2025
Great service!
Response from the owner Replied: Hi Sergey, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- January 02, 2025
They kept my brand new car GLE 53 AMG for 4 weeks in it's first 6 weeks to investigate and solve a moonroof rattle noise.Worked only 16 hours on it in 4 weeks and did not even solve the issue in the end.
Response from the owner Replied: Hi Srijan, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 641-4610.
Google Review
- January 02, 2025
We had an excellent experience working with Umar, Tony and the team at this dealership.
Response from the owner Replied: Hello Gunveer, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 01, 2025
Tried to buy a car from them and it was very poor service. More worried about me sending them money and less about answering my questions. Two people dropped the ball, I canceled buying it and they sent me a text asking me how my car new car from them was doing. Never got the car. You would think a...
Dealer Replied: Hi James, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Cars.com Review
- January 01, 2025
Tried to buy a car from them and it was very poor service. More worried about me sending them money and less about answering my questions. Two people dropped the ball, I canceled buying it and they sent me a text asking me how my car new car from them was doing. Never got the car. You would think a...
Dealer Replied: Hi James, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- December 31, 2024
I booked an appointment and showed up on time. Yet I was asked to wait and wasn't helped for 30 minutes before I left since no one came to assist
Response from the owner Replied: Hi Sumitran, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (408) 641-4610 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- December 31, 2024
I'm always happy with the service at Stevens Creek Mercedes. My service manager, Troy, makes sure everything is done down to getting the car washed.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Dan! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 31, 2024
Very good service, nice place and on time delivery .Especially service man name: Danny Ho take care customer very good, active,and always happy.Thanks again for all your help Danny and Mercedes of steven Creek.We will be back again and prefer our friends to you.StevenPham &Van Ha
Response from the owner Replied: We appreciate you taking the time to leave us a response, Steven! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 31, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- December 31, 2024
Contacted the dealership in the morning, scheduled an appointment in the afternoon. The sales went dead silent 1 hour prior to the appointment. While on my way (10 min away) to the dealership the sales texted and said someone is getting ready to sign the paper. Once I got there the sales never...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- December 30, 2024
On time, excellent followup. Susan Solimani is a model service advisor.
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Waguih! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2024
Excellent service!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2024
We had an amazing experience at Mercedes-Benz of Stevens Creek, thanks to Cesar Cuevas! We walked in and expressed interest in test driving the GLE, and Cesar provided an incredibly detailed explanation of its features. Throughout the entire process, his service was exceptional. He was professional,...
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 30, 2024
Excellent 20K mile service during Christmas holidays. Attentive service advisor, full service items per pre-paid warranty, comprehensive vdeo feedback and completed ahead of promised time!
Response from the owner Replied: Hi Allen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2024
Great service
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Basel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 29, 2024
I love this Benz dealership! I took my car to get new tires recently. I just want to give a special thanks to my service advisor "Erica" she is the best. I always get a loaner if they keep my car for over 24 hours. Very professional and friendly place 👌
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 29, 2024
Great Sales Managers Ellen & AsadPleasant environment and helpful team around.
Response from the owner Replied: Hi Ram, thank you for sharing your positive experience! Feel free to stop by if you ever need any more help.
Google Review
- December 27, 2024
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Stevens Creek such a high star-rating! Thanks again and take care!
Google Review
- December 27, 2024
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- December 27, 2024
Beware of the most rude sales person Tony Cardinale. Don't work with him even if you have to take your business to Stevens Creek.
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 26, 2024
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- December 26, 2024
I had an appointment at 6 pm through the chat on this dealer's website. And sales on the other side saying come and talk with e-commerce team. When I arrived and asking the front desk, there is no record of my appointment and seems the front desk person doesn't want to talk to me.Then I go back to...
Response from the owner Replied: Hello Shenghan, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- December 26, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Stevens Creek! Thank you!
Google Review
- December 25, 2024
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Stevens Creek!
Google Review
- December 24, 2024
Mercedes Benz addressed the recall issue on my car. James, My Car Advisor was helpful and updated me about my car situation and when it was ready for pickup. He was very professional, kind and courteous even arranging uber ride for my family member to pick up my car when it was ready. Thank you so...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 24, 2024
I had an excellent experience working with a courteous and professional representative. There was no pressure throughout the process, and he even offered a second test drive, which made me feel completely comfortable and confident in my decision to make the purchase.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Sina! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 23, 2024
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- December 23, 2024
Excellent job by really nice and caring people. 👍 👍
Response from the owner Replied: Hi Lee, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 23, 2024
I had a great experience working with Valen Morris at Mercedes Benz of Stevens Creek in choosing the right vehicle for me. He was knowledgeable and truly listened to my concerns and needs. After I chose my vehicle, I worked with Sultan Siddiq on the financing options. He also was very knowledgeable...
Response from the owner Replied: Hi Karen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 23, 2024
Response from the owner Replied: Hi Andrea, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- December 23, 2024
Absolutely awful service department! I've had issues in the past with them but decided to give one more try... I made an appointment in the am & waited 20 minutes. My service advisor still was not ready to speak with me & the loaner cars were backed up. I ended up having to leave & reschedule. I...
Google Review
- December 23, 2024
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- December 23, 2024
Jay and Dennis are always kind, and accommodating to our needs
Response from the owner Replied: Hello Monica, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 23, 2024
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- December 22, 2024
Great experience. Umar Abbasi and Mark Murillo were very helpful and made the whole process as smooth as possible
Response from the owner Replied: We appreciate you taking the time to leave us a response, Pranav! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 21, 2024
Response from the owner Replied: Hello Chuck, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
Google Review
- December 21, 2024
Our technician, Susan, gave up excellent service. She is obviously a well seasoned customer service rep. And made us feel very comfortable and attended to and offered us solutions we felt comfortable with. We look forward to working with her next time!
Response from the owner Replied: Hi Raymond, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 21, 2024
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Stevens Creek. The team and I love to see such great feedback! All the best to you!
Google Review
- December 21, 2024
Response from the owner Replied: Such a great rating of Mercedes-Benz of Stevens Creek! We really appreciate it; thank you!
Google Review
- December 20, 2024
I recently had the pleasure of purchasing my first Mercedes from Mercedes Benz of Stevens Creek, and I couldn’t be happier with the experience. From the moment I walked into the dealership, I felt welcomed and valued.Special shoutout to Ronny, the sales representative who assisted me throughout the...
Response from the owner Replied: Vijay, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- December 20, 2024
Sales agent Stacy Huang is the BEST, she's lovely, highly responsive, very sweet and caring. Her manager Di Wang is also very nice.Financing agent Sultan Siddiq,.after explaining extended warranty would be "only $17+", added a whopping $13,577 to our financing for 3 additional warranty products we...
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 20, 2024
My advisor name at mercedes was Ethan who was excellent at his job and went above and beyond.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 19, 2024
I had a terrible experience with the service here.I brought my car in for maintenance with an advisor named Susan. Later, during the rainy season, I discovered that the rear wiper blade was far too long and hit the rear window frame every time it wiped. I contacted Susan, hoping to get the incorrect...
Response from the owner Replied: Hi, we truly appreciate your honest feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 641-4610. We look forward to hearing from you.
Google Review
- December 19, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- December 19, 2024
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- December 18, 2024
Yesterday, I had my cargo van serviced at Mercedes-Benz of Stevens Creek. Erica was my service advisor, and she did an outstanding job. She was informative and helpful, knowing I was waiting on-site for my vehicle. Additionally, my vehicle was ready earlier than I expected. Thank you, Erica, and...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 18, 2024
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Stevens Creek! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- December 18, 2024
Response from the owner Replied: At Mercedes-Benz of Stevens Creek, we sincerely value your review. Thanks for such a positive rating!
Google Review
- December 18, 2024
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- December 18, 2024
T.J. provided excellent customer service—he's both knowledgeable and responsive.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- December 17, 2024
Getting my new GLB 250 was smooth and easy. I was able to negotiate and settle purchase price via email and text. Then all I had to do was show up and pick up the car. The process was amazing.
Google Review
- December 17, 2024
The service and attention to details is great and the customer service is outstanding! They are helpful and professional and they do what they promise. I love my car, I want it to last and I wouldn't take it anywhere else.
Response from the owner Replied: Hi Lilly, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 17, 2024
really good and smooth, the agent Stacy and Sultan who helped me have the car the super friendly, sweet and professional. 10 out of 10. Super good experience!
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We do hope we can be of assistance in the future. Take care!
Google Review
- December 16, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Stevens Creek! Thank you!
Google Review
- December 16, 2024
Well, I have to say that it pains me to write this review. We had a fantastic purchase experience with our 2016 GLE 350 and have been very pleased with the service of the car at SC Mercedes for the past 8 years. Every regular service and repair has been performed at Stevens Creek and we have...
Response from the owner Replied: Hi Ron, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Google Review
- December 16, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- December 15, 2024
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- December 15, 2024
Goran Muftic (Sales) and Mark Marillo (Finance) are absolutely the best we’ve ever worked with when buying a car!This is our 6th Mercedes in the last decade, and the exceptional experience we had with Goran and Mark stands out far above the rest. They truly embody what it means to put the customer...
Response from the owner Replied: Hi Jess, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- December 14, 2024
Bought a CPO suv from here. Sales person upsold on warranty and prepaid maintenance claiming a lot of things.1st servicing with pre paid maintenance package - the brake pads need replacement. Covered neither by warranty nor prepaid maintenance package. It costs 430$. This is after driving the car...
Response from the owner Replied: Hi Nitesh, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- December 14, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- December 14, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 14, 2024
Great experience and smooth leasing process. Mo was very thorough and patient and made sure I had everything I needed
Response from the owner Replied: Hi Daniel, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 14, 2024
Classy service. Always customer comes first from our experience. That is why we are with them. Car crash safety rating’s is the biggest factor why we bought there vehicles!
Response from the owner Replied: Hi Brad, it is great to read such wonderful comments about your experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 14, 2024
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Stevens Creek such a high star-rating! Thanks again and take care!
Google Review
- December 13, 2024
Quite friendly dealer and manager
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (408) 641-4610 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- December 13, 2024
I’ve had a pleasant experience with almost everyone I’ve communicated with at Mercedes of Steven’s creek. However, Ethan the service advisor is exceptional, every single time. Thanks Ethan!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Zoie! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 13, 2024
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- December 13, 2024
I was running late to pick up my car and my service advisor. Tyler waited for me his patience saved me from having to drive three hours in the rain. That’s service
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Keith! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 12, 2024
Response from the owner Replied: Hi Elias, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- December 12, 2024
Vincent was the best service advisor I have worked with at a dealership. Really went out of his way to make sure I got the best service and experience. I highly recommend asking for him next time you plan to take your car in for a service!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- December 12, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 12, 2024
East check in, James is a knowledgeable service representative. Service completed
Response from the owner Replied: Hi Jim, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Stevens Creek. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 12, 2024
My advisor, T.J., truly stands out and makes every experience exceptional. When we purchased our new car and encountered an issue, he patiently guided me through the process and resolved it efficiently. Whenever my car requires maintenance, I feel confident and comfortable reaching out to...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 11, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- December 11, 2024
Response from the owner Replied: Hi Jackie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 11, 2024
Response from the owner Replied: Thank you for giving Mercedes-Benz of Stevens Creek such a great rating! It really means a lot to us. Thanks again!
Google Review
- December 11, 2024
First service for my EQS 450+ went well. Lots of free items. Charges only for tire rotation and alignment. Was well worth it as some misalignment was corrected. Overall service was very good as Adrian kept me informed and organized my rides very well.
Response from the owner Replied: Hi Albrecht, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 10, 2024
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 10, 2024
If you ever need a Benz — Marius is your man. Have purchased 2 vehicles there and Marius has been of huge help.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alex! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- December 10, 2024
My service advisor james had great communication and walk me through and help with evry detail.great services
Response from the owner Replied: Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 10, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 10, 2024
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- December 10, 2024
The dealership’s service team is amazing! James was super supportive and constantly informed me throughout the process and provided me with daily updates on where we were regarding my service requests. Really appreciated all the assistance and quick turn around on all my requests.
Response from the owner Replied: Hi Ali, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 10, 2024
Great service, i will definitely bring the rest if our vehicles back here
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 10, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 10, 2024
Such a great experience here at Mercedes Benz of Stevens Creek. To those who haven’t had as great of experience as me, it would most likely be because you didn’t have a salesperson like Audrey. She was so sweet and personable. Her excitement grew upon mine and we were both excited together!
Response from the owner Replied: Hi Andrea, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 09, 2024
The service I received was excellent. Susan was my service advisor and she was outstanding.
Response from the owner Replied: Hi Jay, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 09, 2024
Great place Great staff
Response from the owner Replied: Hi Krishna, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 09, 2024
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- December 09, 2024
I always schedule my E350's services with these guys. They have done a great job so far. Felix Alvarez is very knowledgeable and helpful.
Response from the owner Replied: Hi Neetha, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- December 09, 2024
Response from the owner Replied: Hi Dorothy, thank you for the high star rating! Feel free to stop by if you ever need any more help.
Google Review
- December 09, 2024
Response from the owner Replied: Hi Robin, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 09, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- December 09, 2024
Tyler Luu was my service specialist and he helped me from start to the end. He provided inspection detail in the beginning and a cost estimate that helped me decide early on whether I wanted to opt in or not. Pick up and drop off was very simple, and they provide an Uber ride as well
Response from the owner Replied: Hello Shreya, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 09, 2024
Great buying experience. I was treated very well by Asad, Di, and Kamal.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Tony! Drive safe, and we'll see you on the road.
Google Review
- December 08, 2024
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- December 08, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 08, 2024
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Stevens Creek! We love to see such great feedback! Kindest regards.
Google Review
- December 07, 2024
We really feel blessed to have Jabber and Kyler to help us get our new Mercedes.
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 06, 2024
Response from the owner Replied: Hello Kishor, thank you so much for your high rating! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 06, 2024
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- December 06, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- December 06, 2024
Just picked up my ML 350 today , TJ was my service advisor, he is very professional ,The car was washed and ready for pickup .
Response from the owner Replied: Hi Ibrahim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 06, 2024
Stacy Huang is the best sales agent I ever had!! Truly love her for delivering such an amazing buying experience for me! Everything she did was excellent and top-notch. Professional and smooth! I would highly recommend her to all my friends and colleagues who are in the market for a new car!...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 06, 2024
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the recommendation, and have an amazing day!
Google Review
- December 06, 2024
Perfect. Troy always listens patiently and tries his best to provide exquisite service.
Response from the owner Replied: Hello Santanu, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 06, 2024
Bought a used car here. Honda Odyssey EX-L. Only had 60k miles on it and was in mint condition. The price was jaw dropping cheap. Was probably the best mother's day gift I have gotten my wife, to date. Diana Than was the sales professional who helped me purchase the car. I flew in from out of state...
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We look forward to your next visit! Take care!
Google Review
- December 05, 2024
Response from the owner Replied: Hi Nancy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 05, 2024
I recently had a very roller coaster rider feeling with Mercedes-Benz of Stevens Creek. I have been visiting this store for many years, of course Mercedes was a little pricy, but all the services and amenities were awesome. They even have the best coffee machines!! Ok my story is about the purchase...
Response from the owner Replied: Hi Elinor, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 05, 2024
Always nice service. Wouldn’t take my car any where else!
Response from the owner Replied: Hello Molly, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 05, 2024
Susan is the best service advisor that we have ever had & this is our 3rd Mercedes through Steven’s Creek Mercedes.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 04, 2024
It was a great experience
Response from the owner Replied: Hello Jay, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 03, 2024
I love my car, but the customer service at this dealership has been absolutely unacceptable. I traded in my old car back on October 5th, and it’s now December 3rd—yet this dealer still hasn’t completed their part of the buyout, causing me to accrue late fees on my old lease.For the past two months,...
Response from the owner Replied: Hi Jenny, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 03, 2024
Every was good and professional. Mr Masoudi was great!
Response from the owner Replied: Hi Mina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 03, 2024
Both sales people Bill and Mundo were very knowledgeable and patient. They took good care of me.
Response from the owner Replied: Hello Rose, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk safe travels!
Google Review
- December 02, 2024
Great service. Long. Time customer and always courteous and helpful !!!
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2024
Nate always goes above and beyond
Response from the owner Replied: Hi Farshad, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 02, 2024
John Stansbury and the whole service team have been servicing our cars for several years. It is always very easy and our whole family and several of our extended family members and friends are now part of your dealership. Thanks.
Response from the owner Replied: Hi Sunil, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- December 02, 2024
Trevor has been an excellent service representative for the past 1.5 years. He is always informative during my appointments, taking the time to explain why each service is a valuable and sound decision. It can be difficult to see past high costs, but Trevor's approach makes it easier. Even when I've...
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 02, 2024
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- December 02, 2024
Great service and helpful staffs!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 02, 2024
Response from the owner Replied: Hello, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 02, 2024
Long waits, not very tentative to their customers. Not responsive over phone or text. A lot of choices when it comes to Mercedes dealerships in the bay, avoid the AutoNation locations and just go to a different one. You are buying a luxury car, trust me, you will have a much better experience at...
Response from the owner Replied: Hi Neil, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- December 02, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- December 01, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- December 01, 2024
Great service! Excellent team ! Everything was smooth , easy and quick! Thank you !
Response from the owner Replied: Hi Vilena, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 01, 2024
I brought my Sprinter Van in unannounced for emergency service and with a pretty unreasonable completion deadline too. From intake to assignment to a service advisor was a breeze and Erica, my service advisor, was patient and skilled in the art of listening to me as I explained my situation. Erica...
Response from the owner Replied: Hi Peter, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 01, 2024
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- December 01, 2024
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- December 01, 2024
Response from the owner Replied: Hi Carlo, we really appreciate your review!
Google Review
- November 30, 2024
Very good
Response from the owner Replied: Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- November 29, 2024
very good service!
Response from the owner Replied: Hi Ori, thank you for your positive review. We're happy to have been of service to you. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 29, 2024
I recently had the pleasure of purchasing an AMG G63 with Kamil Beiteshagh at Mercedes-Benz of Stevens Creek, and I can honestly say it was an outstanding experience from start to finish! Kamil went above and beyond to ensure I was comfortable throughout the entire process. His professionalism, deep...
Response from the owner Replied: Hello Jon, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Thanks for the recommendation, and have an amazing day!
Google Review
- November 28, 2024
Provide fast service and good recommendation. Always feel like driving a new car out of the shop. Thank you for the job well done
Response from the owner Replied: Hi Canh, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2024
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Augusta! If you need more help, our team is available to talk -- safe travels!
Google Review
- November 28, 2024
I had a great experience and my sales associate was amazing he very calm and super professional during the whole process that why my rep Caesar deserves a very special shout-out and I'll be coming back for my business again and again
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 28, 2024
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Stevens Creek! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- November 28, 2024
Other Dealership Service Departments should take their employees on a field trip to your dealership to learn from your team.You have Raised the Bar
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 28, 2024
One star is far too generous for the abysmal service we received at Mercedes-Benz of Stevens Creek's service department. Initially, our experience was really positive; the sales process was ok, and we felt confident doing business with them. However, this quickly changed when problems arose with...
Google Review
- November 28, 2024
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- November 28, 2024
I would not recommend if you need to ship the vehicle out of state. They had no clue how to deal with registration out of state, get it, not all do and I was actually fine with that. But when working on the deal and you ask for the price of the car with shipping and a couple questions like “you’ll...
Response from the owner Replied: Hi Robert, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- November 28, 2024
We would like to express our sincere gratitude to Diana Than and Stevens Creek Mercedes-Benz for their generous support.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 28, 2024
Adrain was fantastic . Polite and responsive. He addressed all my concerns timely
Response from the owner Replied: Hi Vidhu, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2024
Matthew was a great salesman
Response from the owner Replied: Hi Mike, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2024
My Service Consultant Ethan is the best. Polite and professional.
Response from the owner Replied: Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- November 28, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Cars.com Review
- November 25, 2024
One star is far too generous for the abysmal service we received at Mercedes-Benz of Stevens Creek's service department. Initially, our experience was really positive; the sales process was ok, and we felt confident doing business with them. However, this quickly changed when problems arose with...
Dealer Replied: Hi Tebane, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Google Review
- November 24, 2024
I want to express my heartfelt appreciation for Nate, an outstanding service advisor at Mercedes-Benz. I own a 2023 Mercedes-Benz S580 and every time I’ve worked with Nate, he has gone above and beyond to ensure my vehicle receives the best care possible.Recently, I needed a tire replacement, and...
Response from the owner Replied: Hello Jack, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Feel free to stop by if you ever need any more help.
Google Review
- November 23, 2024
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- November 23, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- November 23, 2024
Easy, painless, simple process to get your car serviced. Highly recommend my service advisor Nate - great person to work with.
Response from the owner Replied: Hi Jeremy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 23, 2024
Really enjoyed working with Adam. He was professional in every way. Very diligent and knowledgeable. Would work with him again.
Response from the owner Replied: Hi Vikram, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 23, 2024
The process and the service was extraordinary. There was no high pressure and the process was relatively simple. Found the car of my dreams.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 23, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 23, 2024
Response from the owner Replied: Hi Kathleen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 22, 2024
Response from the owner Replied: Hello, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
Always excellent, friendly and efficient
Response from the owner Replied: Hi Judy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 22, 2024
Mercedes-Benz of Stevens Creek is always very professional and very helpful.
Response from the owner Replied: Hi Mary, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- November 22, 2024
very kind supports for any maintenance
Response from the owner Replied: Hi Jin, thank you for your positive review. We're happy to have served you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
I came here two times this week to take a look at the GLE 450E and both times dealers are disappointing. They give the vibe as they don’t wanna help and don’t wanna sell. When i ask a question they’re not even trying to answer.And when we went on a test drive, they don’t even show the capabilities...
Response from the owner Replied: Hi Nada, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- November 22, 2024
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- November 22, 2024
They did everything to help me, after the first apartment i still find a problem but i had a second appointment and they fixed the problem :)
Response from the owner Replied: Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 21, 2024
Susan Sulimani and the entire staff at Mercedes-Benz Stevens Creek provide exceptional service. Susan is professional, attentive, and ensures a smooth experience, while the dealership staff consistently go above and beyond to make every visit stress-free and efficient. Highly recommended!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Rui! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- November 21, 2024
Steven Kirksey is an outstanding assistant service manager. He provides the best and most conscientious personal service I have ever experienced.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 21, 2024
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- November 21, 2024
Response from the owner Replied: The entire team at Mercedes-Benz of Stevens Creek would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- November 21, 2024
Kyler is nice to work with. Offer me a nice deal and gift at delivery.
Response from the owner Replied: Hi Johnny, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 21, 2024
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 21, 2024
Their loaner car team is absolute garbage. They made me wait for 2 weeks for a service appointment with loaner car availability. On the day it’s a long queue to checkin with atleast 30mins of waiting. Then they said they cannot serve everyone on the queue because they don’t have enough cars.How...
Response from the owner Replied: Hi Nikhil, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- November 20, 2024
Got a new vehicle here at Christmas and was in and out in 2 hours, Goran is the best salesperson there.
Response from the owner Replied: Laura, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- November 20, 2024
Great customer service, requested multiple test drives before buying the car and staff was very patient each time.
Response from the owner Replied: Hi Lakshman, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Stevens Creek, we strive for excellence. Thank you for your business!
Google Review
- November 20, 2024
Mathew my sales rep is a big asset to your company with top notch customer service qualities.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2024
I have been using this car service for about 30 years. I would not go anywhere else. They are thorough, courteous and professional.
Response from the owner Replied: Hi Faith, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 19, 2024
Response from the owner Replied: Such a great rating of Mercedes-Benz of Stevens Creek! We really appreciate it; thank you!
Google Review
- November 18, 2024
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Stevens Creek such a high star-rating! Thanks again and take care!
Google Review
- November 18, 2024
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- November 18, 2024
The service adviser has been working with my cars for a long time from past(C300, GLB250). He always has a great service with many polite advices. He also does the details on the cars such as ordering car wash, suggesting values.
Response from the owner Replied: Thanks for the five stars, Patrick!
Google Review
- November 18, 2024
David has been attentive, accommodating, honest, clear and supportive. I was dreading the car-buying experience but instead I have had a completely great time and I learned a lot about how I would approach the process in the future. Excellent.
Response from the owner Replied: Hi Noa, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 18, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- November 18, 2024
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Stevens Creek so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- November 17, 2024
Tyler, my service manager was one of the best! Thank you for all the help.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 16, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 16, 2024
Excellent service from Marvin. Very responsive and provided all info requested. Particularly helpful in that the car is not local to me.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Dave! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 16, 2024
Excellent service from Marvin. Very responsive and provided all info requested. Particularly helpful in that the car is not local to me.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Dave! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 16, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- November 16, 2024
Excellent customer service. Specially Danny 👍
Response from the owner Replied: Hi Kevin, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 16, 2024
Nate is the best service manager we have ever had the pleasure dealing with. Very professional and knowledgeable. Always surpasses our expectations. We couldn't be more pleased. 5 stars As challenging as it was to obtain parts we were well informed the whole time. Great repair
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 16, 2024
Tony Spencer and Ellen Lans are terrific. Tony set me up with Ellen, and she was awesome-prompt, courteous, professional, and knowledgeable. Great follow up too. I could not be happier. And Mo in the finance department was also excellent.
Response from the owner Replied: Hi Richard, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- November 15, 2024
Everyone was helpful, friendly and knowledgeable. From scheduling to drop off to pick up the experience was 5 stars!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 15, 2024
Great service!
Response from the owner Replied: Hi Ben, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 15, 2024
Service was perfect.
Response from the owner Replied: Hello Donald, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Google Review
- November 15, 2024
Extremely bad experience. Test drive with Marvin, he knew very little about the car and finance options. The car we tested is GLE 450e. We wanted to try electricity drive feature but that car was low on battery and only 29mil of fuel remaining. What was worse, his general manager Ian was a very rude...
Response from the owner Replied: Hello Roger, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com.
Google Review
- November 15, 2024
Always confident they are taking care of me and my car
Response from the owner Replied: Hi Kathy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- November 15, 2024
Erica, my Service Advisor is an asset to your company. She's very committed and thorough. And the Service Technician, who served my vehicle thanked me, for allowing him to work on my car? Sounds like he really enjoys his job! The that service I received was so great that I purchased a 5 Year...
Response from the owner Replied: Hello Pamela, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 15, 2024
Timely communication of service rendered. Had a loaner! Vehicle “Detail service” though I felt could have been more spot on. Areas missed a lot of smudges
Response from the owner Replied: Hi Rachel, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- November 15, 2024
The service rep Nate is very professional and go extra miles to make customers satisfied.
Response from the owner Replied: Hi Catherine, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- November 15, 2024
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Stevens Creek!
Google Review
- November 15, 2024
Nice and efficient
Response from the owner Replied: Hi Dan, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- November 14, 2024
Great and fast service!
Response from the owner Replied: Ana, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 14, 2024
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- November 13, 2024
Solid experience. Thank you to Umar!! Ask for him when you show up.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 13, 2024
I generally communicate with my service advisor through text and quite like how responsive the team tends to be. They diagnosed and helped fix my front camera being misaligned without a charge while providing me with a loaner vehicle so I wasn't bereft of transportation in the interim.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 13, 2024
Response from the owner Replied: Hi Jack, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 13, 2024
Very professional team. A very good experience.Especially my service adviser James Duffer.
Response from the owner Replied: Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 13, 2024
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Stevens Creek! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- November 13, 2024
The support guy advised me like a true consultant. The check in and delivery was very smooth
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Ankur! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 13, 2024
I had a pleasure of getting a car from this dealership. Slava from sales department was amazingly knowledgeable and helpful. It was such an efficient process that I decided to get the car within a few minutes of test driving. Kamal and Dominic from finance department helped a lot as well. They would...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Bay! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 13, 2024
Great customer service. Easy and friendly sales experience. They treated me like a guest in their home. They follow-up with what they say they will do so that you leave happy. Love my new (used) car!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Monica! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 13, 2024
Great customer service and they get you through the drop off, maintenance, loaner and return/pickup process very efficiently.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Shiraz! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 12, 2024
Our Service Advisor Susan, consistently delivers expectations. Regardless if its a simple inquiry, a request or a discussion on the car service - she is very reasonable, accommodating and makes us feel welcomed. Working and coordinating with her is always a pleasure.
Response from the owner Replied: Hi Jorge, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 12, 2024
So I choose to buy a BMW at Stevens Creek. I don’t understand why this Adam Hashimi gets so angry when I don’t buy his car?He almost kept bothering me everyday. It’s not my duty to make a purchase from him.So sorry for Mercedes to have such a dealer. he said he doesn’t need the business. I don’t...
Response from the owner Replied: Hi, we regret to hear that you had this experience with us. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 12, 2024
Response from the owner Replied: Hi Katie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- November 12, 2024
I had a great experience and got a decent discount with my lease for the GLE 450e. Being a first-time Mercedes buyer, Marvin, Iyad, Dominic and Logan were all very accommodating with my requests and made sure that everything went through clearly.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Aditya! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- November 12, 2024
I had a great experience and got a decent discount with my lease for the GLE 450e. Being a first-time Mercedes buyer, Marvin, Iyad, Dominic and Logan were all very accommodating with my requests and made sure that everything went through clearly.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Aditya! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 12, 2024
Response from the owner Replied: Hi Jeffrey, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- November 12, 2024
I think everyone in the dealership from sales to finances were amazingly helpful. Marvin, Iyad, Logan and Dom were amazingly through the whole process!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Aditya! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 12, 2024
Good experience with Alex!
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 12, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Stevens Creek!
Google Review
- November 12, 2024
I recently bought a used SUV from Mercedes Benz of Stevens Creek and couldn’t be more happy with my purchase and especially the sales person, Jim who worked with me through the entire purchase. There were no ‘high pressure’ sales tactics, just a man with a lot of car knowledge and a genuine concern...
Response from the owner Replied: Hi Brian, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 11, 2024
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 10, 2024
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Stevens Creek!
Google Review
- November 10, 2024
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- November 09, 2024
My Service Advisor, T.J, was very friendly to work with. Explained Service B2 required on my Benz very professionally. Very knowledgeable member of staff.
Response from the owner Replied: Hello Abdullah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 09, 2024
As Usual, like the attention, continues status update and flexibility in accommodating the customer needs. Friendly and courteous adviser.
Response from the owner Replied: Rony, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 09, 2024
Susan was great and very helpful. She kept me updated on the service of my car ! Thank you great first experience
Response from the owner Replied: Hello Matilde, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 09, 2024
Danny H is wonderful. He was helpful and transparent during the entire process. My car was fixed quickly
Response from the owner Replied: Hi Oliver, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- November 09, 2024
Both Vincent H. and Susan S. are in the service dept and were constantly updating me and ensuring that my car was safe after the repairs.
Response from the owner Replied: Hi Brian, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- November 09, 2024
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Stevens Creek! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- November 08, 2024
TJ was greatHe went above and beyondMy car is fixed and super cleanGreat experienceI felt like a valued customer
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 08, 2024
We dropped our car off and the B Service was complete the next morning. We were able to pick it up by noon and it was washed. The pickup process was easy and quick. Our service advisor Danny Ho made it happen!
Response from the owner Replied: Hi Paul, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- November 08, 2024
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- November 08, 2024
Excellent customer service, excellent product lineup.
Response from the owner Replied: Hi Lee, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 08, 2024
I took my wife's C-300 in for a 130 K service and some leaks. The team at MB-Steven's Creek went above and beyond. They replaced the sway bar links and the control arm bushings on the front suspension. It needed a coolant change and a new tensioner and serpentine belt as it was about to fail. I've...
Response from the owner Replied: Hi Michael, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 07, 2024
I have been taking my Mercedes to Smythe in San Jose for 20 + years. My Service Manager, Danny is an AMAZING! Danny has been my service manager from day one. He’s kind, approachable, professional, detailed and explains everything to me. I sincerely trust him.Danny is a friend.Continue to do great...
Response from the owner Replied: Hi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 07, 2024
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Stevens Creek! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- November 06, 2024
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- November 06, 2024
Great service from Ethan. He arranged all the service and informed me of the progress
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 06, 2024
Response from the owner Replied: Such a great rating of Mercedes-Benz of Stevens Creek! We really appreciate it; thank you!
Google Review
- November 06, 2024
I recently purchased a Mercedes-Benz GLB 250 from Mercedes-Benz of Stevens Creek, and I couldn't be more pleased with my experience. From the moment I walked in, the entire process was smooth and seamless. The staff demonstrated exceptional professionalism and a genuine commitment to customer...
Response from the owner Replied: Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 06, 2024
The customer service is top-notch.
Response from the owner Replied: Hi Betty, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 05, 2024
High efficiency, very professional, on time completion of service.
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 05, 2024
I have been going here for annual maintenance from past 4 years and have no complaints so far. Best customer service and are very flexible with arranging the loaner car as well. I do recommend service advisor Tyler at this location.
Response from the owner Replied: Hi Poojitha, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- November 04, 2024
It was a pretty smooth car buying experience, the sales person Chandni was very knowledgeable and provided a very professional atmosphere for choosing and buying a car. She walked us through the whole process and we are happy she helped us. Mark in the finance department was very helpful in taking...
Response from the owner Replied: Hi Matthew, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 03, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- November 03, 2024
I’m very satisfied with Susan’s service. She has shown professionalism and thoughtfulness to my concern
Response from the owner Replied: Hi Lilian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 03, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- November 03, 2024
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- November 02, 2024
The service I received was phenomenal. My advisor Steve was very professional and detailed oriented from great welcoming to provide a service that exceeded the expectations. He ensured the service completed perfectly. The car was delivered to me since I couldn't pick it up. Very pleased with my...
Response from the owner Replied: Hello Sultan, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 02, 2024
My sales rep Tony Chiem was very personable, professional and helpful throughout the whole process.Also the sales manager Ron and entire team made this a very pleasant auto purchasing experience. Thank you.
Response from the owner Replied: Hello, thank you; we appreciate your feedback! If you need more help, our team is available to talk -- safe travels!
Google Review
- November 02, 2024
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 02, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- November 02, 2024
Their market strategy is absolutely no class. I got a coupon of free check up and wash for my c class Mercedes. From the coupon link I made the appointment. When the date approaches, I got a call from an agent telling me that shes gonna cancel my appointment since the bottom line for the appointment...
Response from the owner Replied: Hi Zhan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 01, 2024
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Stevens Creek such a high star-rating! Thanks again and take care!
Google Review
- November 01, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- November 01, 2024
I purchased my CPO vehicle from here a year ago. When I purchased my vehicle it was 5 star service. As soon as I took my vehicle home, that 5 star immediately went away. There's been many unanswered questions on my vehicles warranty and what I was sold. I have been passed around to many different...
Response from the owner Replied: Hi Emily, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- November 01, 2024
I had an appointment this morning for maintenance of my car and when I arrived early morning I was told that it was cancelled without notifying me. I was so disappointed 😔 how could it happen? Why am I wasting my time and getting back every day? How does their system or managers work? Need some...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- November 01, 2024
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- November 01, 2024
Great service at Mercedes-Benz Stevens Creek.. my advisor Susan was very attentive and perfect with details.
Response from the owner Replied: Hi Roya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- October 31, 2024
Professional and friendly team, from receptionists, advisors to technicians. I would definitely come back again! Thank you folks!
Response from the owner Replied: Hi Menglu, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 31, 2024
Excellent service. James was amazing. He took care of everything I needed. He makes sure my vehicle was done right. Totally highly recommended to see him with your vehicle needs.Sam
Response from the owner Replied: Hi Sam, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 31, 2024
Vincent was very friendly and helpful.
Response from the owner Replied: Hi Reza, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 31, 2024
Great ride. Very friendly.. All around service and support was great
Response from the owner Replied: Hi Michael, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Google Review
- October 31, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- October 30, 2024
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Stevens Creek. Have a great day!
Google Review
- October 30, 2024
got my car serviced here and was provided a loaner vehicle. There was a small rock hit the windshield and caused a small scratch on the windshield of the loaner vehicle. I got charged $1550 to replace the entire glass. the service representative said it could be fix under $150 , but they claimed...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- October 30, 2024
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- October 30, 2024
Passionate and professional!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Chun! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 30, 2024
Stopped by on a whim to check out the lot on a Tuesday with my friend.Nobody helped as we probably looked like some kids. I was awed by this C63s that just came in. That’s when Ace exchanged one comment with me and everything changed. He said, “go ahead and take a look, it’s probably unlocked.”I...
Response from the owner Replied: Hi Taewan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Service Review!Had excellent service here for my E350. The team is easy to work with and are both knowledgeable and happy to chat about what needs to be done when to keep the car in great shape.Definitely make an appointment first as they can get quite busy, but if you do you should be through there...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jonathan! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
The service department, in particular Danny, is awesome to work with. Incredibly responsive and transparent in all of their dealings.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 30, 2024
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 30, 2024
Service manager was very helpful.
Response from the owner Replied: Hi Vasudeo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Careful buying used cars here. I paid in full and they said car just needed to be detailed but would be ready for pickup later that same week. I'm now on week 3 and car still has not been detailed. They took the money and lost any incentive to deliver a ready vehicle. Never again
Response from the owner Replied: Hi Miguel, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- October 30, 2024
Mercedes Benz is a very classy car dealership . Everybody has a great smile and they all sincerely go out of their way to help me .Thanks Adrian ! You and the Mercedes Benz team are awesome !!!
Response from the owner Replied: Hi Alexa, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2024
Long time customer. Great staff. Beautiful wait area and showroom.
Response from the owner Replied: Anthony, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 29, 2024
Very professional service
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- October 29, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- October 29, 2024
Response from the owner Replied: Hi David, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you'd be willing to provide more feedback, please reach out to us at (408) 641-4610 so we can assist you further.
Google Review
- October 28, 2024
Good service team. Especially for the service advisor Vincent. He updated the maintenance progress frequently.
Response from the owner Replied: Hi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 28, 2024
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Stevens Creek strives to provide a positive customer experience. Wishing you a great day!
Google Review
- October 28, 2024
Vo is a great sales person. Really appreciate all Stevens Creek Mercedes-Benz staff who made the whole process easy and quick!
Response from the owner Replied: Hi Shahab, thanks for your praise and kind comments about our team. Feel free to stop by if you ever need any more help.
Google Review
- October 28, 2024
I am happy to get a new car leased at MB Stevens Creek. Overall, It was a great experience. A big shoutout to Cesar for his good service!
Response from the owner Replied: Hello Jack, we are pleased to hear you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 28, 2024
I bought my car here and have been enjoying their excellent customer service ever since. This year, I had another fantastic experience working with Jay Jaber. I needed new tires, and he took the time to thoroughly research the best options with me. Throughout the service, he kept me updated on the...
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Feel free to stop by if you ever need any more help.
Google Review
- October 28, 2024
Great service and friendly staff.
Response from the owner Replied: Hi Tim, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 28, 2024
Response from the owner Replied: Hi, it is so great to receive such a high star-rating! Thank you, and be safe on the road!
Google Review
- October 28, 2024
Trevor made my visit so smooth. He communicated all the way through the process.He is kind and understanding.Thank you Trevor!
Response from the owner Replied: Hi Sheryl, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Feel free to stop by if you ever need any more help.
Google Review
- October 27, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- October 27, 2024
Service rep is friendly by answering all my question and complete my transaction in small amount of time.
Response from the owner Replied: Hi Paul, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 27, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- October 26, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2024
Great and fantastic Customer Care. I always happy at MSB in Santa Clara- Stevens Creejmk Blvd.
Response from the owner Replied: Hello Adriano, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 26, 2024
Thanks to Nate - he took care of the car like his own and helped me proactively, arranged Uber for the back and forth as well! Superb service experience. Thanks
Response from the owner Replied: Hello Nidhi, we are pleased to hear you had such a positive experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 26, 2024
I recently bought a Mercedes-Benz SLK 55 AMG, and I had an incredible experience working with Umar Abassi. He’s a true car expert and a passionate enthusiast. Umar was incredibly knowledgeable and helped me through the entire process, which was efficient, professional, and memorable.I made an...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2024
Tyler, was very professional
Response from the owner Replied: Hi Nezy, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 26, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 26, 2024
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Stevens Creek!
Google Review
- October 25, 2024
Friendly and pleasant experience to purchse my GLA 250
Response from the owner Replied: Stella, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 25, 2024
Very thoughtful and knowledgeable. Great
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 25, 2024
Always great working with Erica. When I need cars looked at she handles it and advises me on what needs to be done.
Response from the owner Replied: Hi Bryan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- October 25, 2024
I recently bought a Mercedes-Benz SLK 55 AMG, and I had an incredible experience working with Umar Abassi. He’s a true car expert and a passionate enthusiast. Umar was incredibly knowledgeable and helped me through the entire process, which was efficient, professional, and memorable. I made an...
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 25, 2024
I recently bought a Mercedes-Benz SLK 55 AMG, and I had an incredible experience working with Umar Abassi. He’s a true car expert and a passionate enthusiast. Umar was incredibly knowledgeable and helped me through the entire process, which was efficient, professional, and memorable. I made an...
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 25, 2024
Stacy is a really patient sales representative and she explained all the details to us till late before she could have her dinner
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
T.J. in the service dept, was Terrific as always. Steve K was very Helpful, guiding me to a vendor for new headlights for my 1998 E300 Diesel (since Mercedes didn't have them. Someone had backed into our car, or the lights would still be working. Got the pair & looks brand new.) Wonderful loaner...
Response from the owner Replied: Hello Monika, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- October 24, 2024
Susan, at Steven’s Creek Mercedes takes such great care of us and our vehicles. She keeps in up to date, and advises us of every step of the way. She is one of the kindest individuals that we know. I highly recommend this dealership for all of your needs.
Response from the owner Replied: Hello Suzanne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Very accommodating and professional. Vincent was awesome!! He was flexible, understanding, and explained everything. I used to take my car to Fletcher Jones - no longer, this is my new service center and where I’ll buy my next car!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, James! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 23, 2024
Easy no haggle pricing, in and out the door with a new car in just a couple of hours instead of a whole day.
Response from the owner Replied: Hi Gergely, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 23, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Stevens Creek. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- October 23, 2024
It is always a pleasure to work with Susan Sulimani to get my car serviced. She is very prompt and communicate clearly the services needed to maintain the car.
Response from the owner Replied: Hi Mohamed, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 23, 2024
Very professional and timely service.
Response from the owner Replied: Hi Kenn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 23, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- October 23, 2024
Overall experience with this dealership was very good. Would’ve given it a 5 star but the dealership’s protocol on loaner cars need to be looked at. We were told that we reserved a car however, when I arrived at the dealership, we were told that they ran out of loanersWouldn’t a huge but I...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 641-4610.
Google Review
- October 23, 2024
Response from the owner Replied: Hi, thank you for the star rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 23, 2024
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Stevens Creek! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- October 23, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- October 23, 2024
Amir was a very passionate salesman , he wanted to make sure I loved the car before speaking business which I appreciate. I will recommend my family and friends her because Amir made us feel so welcome! We originally came to see what the pricing was because we were treated so poorly at Honda ....
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 23, 2024
The sales process was extremely smooth and efficient. There was no selling pressure. Matthew Tallerico was awesome and genuine. Kamal Massoudi handled the financing process in a breeze.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Sukanta! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 23, 2024
Super supportive and professional. Thank you.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 23, 2024
Nate was such a great communicator with me on issues with my vehicle and managing the warranty process with Veritas. I'll always ask for him to be my advisor! Thank you Nate!!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 23, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- October 23, 2024
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Stevens Creek. Have a great day!
Google Review
- October 23, 2024
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- October 21, 2024
Jay made my service visit hassle free and seamless. It was the easiest service appointment I’ve ever had. Thank you Jay for your time and patience.
Response from the owner Replied: Hello Jabar, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 21, 2024
Purchase experience here is top notch! Marius helped me find a proper car and trim. Made a deal smoothly after a concise negotiation. Very happy with the purchase. Best experience of working with a car dealer so far. Greatly recommended.
Response from the owner Replied: Hello Andy, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 21, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Stevens Creek, we strive for excellence. Thank you for your business!
Cars.com Review
- October 20, 2024
Mercedes Benz of Stevens Creek is amazing. From the sales team to the entire staff, they were knowledgable, professional and just made the entire experience fantastic. Cesar and David are the absolute best!! And, I love my Mercedes. It is defintely one of the most beautiful cars I have ever...
Dealer Replied: Hello Joel, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- October 20, 2024
Mercedes Benz of Stevens Creek is amazing. From the sales team to the entire staff, they were knowledgable, professional and just made the entire experience fantastic. Cesar and David are the absolute best!! And, I love my Mercedes. It is defintely one of the most beautiful cars I have ever...
Dealer Replied: Hello Joel, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 19, 2024
Came 35 mins before closing with my wife to browse around cars as we are looking to buy a new one. Young asian lady in pink pajamas blocked the entrance asking what we need and said that they are closed. Meanwhile we saw others were served for research. We arrived after browsing at audi center where...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- October 19, 2024
These guys couldn’t fix the car and it sat in their lot for a month. When I tried to trade it in they paid me nothing and charged me storage fees.
Response from the owner Replied: Hi Karthik, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- October 19, 2024
MB Stevens Creek service department has been great. My service advisor Ethan has been great every time that I've been to the service department. Hope he's getting recognition for his great customer service. The actual service work has also been quite good.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you.
Google Review
- October 19, 2024
Had an urgent coolant leak. Adrian got me in and also secured a loaner car on short notice. Great service. That's why I return!
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 19, 2024
Service with Nate was great. He was informative and showed that he cared about my car and schedule. He kept his commitments.Gene
Response from the owner Replied: Hello Gene, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 18, 2024
My service advisor Susan is excellent. She has great knowledge of the car, is easy to talk to, makes me feel like she is looking out for me rather than trying to sell to me .
Response from the owner Replied: Hi Khaila, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Google Review
- October 18, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- October 18, 2024
tyler is very friendly and helpful the work scheduled are always within the time.
Response from the owner Replied: Hi Yue, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 18, 2024
I just purchased the most fantastic car from Mercedes on Stevens Creek. Everyone there is amazing, but Cesar is the assolute best! David was exceptional. I highly recomend usino this dealership and you have to ask for Cesar. Thank you all for making this transaction so easy!
Response from the owner Replied: Hi Chandler, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 18, 2024
As owner MB no regret to have one to drive .Each visit I have they always there for you my only concern loaner car not avialable and very inconvinient for my day activities other than that job well done .
Response from the owner Replied: Hello Maxine, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (408) 641-4610 so we can assist you further.
Google Review
- October 17, 2024
My service advisor tyler was amazing. Thank you for such great service.
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Armin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 17, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- October 17, 2024
They are very professional, and every details checked.I liked their work ethics...
Response from the owner Replied: Hello Susan, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 17, 2024
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Stevens Creek. If there is anything else we can do for you, please don't hesitate to let us know (408) 641-4610. Have a great one!
Google Review
- October 16, 2024
Charlie and Erika are very customer friendly and provided exceptional service!
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 16, 2024
If you go to steven Creek. Mercedes dealer for service, make sure you check was T.J I'm sure all of them are the same, but he's a top-notch. Thank you for your hard-work and the professional customer service. Keep it up the good work.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 16, 2024
Seamless service and kept informed every step of the way!
Response from the owner Replied: Sandi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- October 16, 2024
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- October 16, 2024
Adrien is very professional and courteous.
Response from the owner Replied: Hello Szukang, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 16, 2024
Nate Jones is great and very communicative
Response from the owner Replied: Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 16, 2024
I think the service person is a five star.
Response from the owner Replied: Hi Terry, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 16, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- October 15, 2024
James is wonderful and is very helpful. He even went extra mile to help me to order the cover for the wiper screw that that is missing for the passenger side
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
The service is really slow, takes 6 hours to get a car . We had to go out for eating something during the time because there is no snack over there. After we got a car , electric car came with %70 charge and we had one hour drive to come back to our home . The dealer didn't download the app in our...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 15, 2024
Great service !
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- October 15, 2024
Response from the owner Replied: Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 15, 2024
Great service as always.
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 15, 2024
Very good dealer, everything very clear… the best is the car in very good condition and at the best price on the market.Muy buen consecionario, todo muy claro… lo mejor el carro en muy buen estado y a el mejor precio del mercado.
Response from the owner Replied: Hola, ¡realmente apreciamos tu evaluación positiva! No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- October 14, 2024
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- October 14, 2024
I have sent my E350 to Mercedes Benz of Steven Creek on June 25, 2020 for annual car service. I am 100% satisfied with the service that provided to my car. My service adviser Susan Sulimani is very friendly and helpful.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- October 13, 2024
As always I have a great satisfaction with my van service under the care of Ethan. The issues were fixed and I got updated throughout the service of my car.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 13, 2024
Hear service by salesman Caesar and Financing Manager Sultan we're great with buying a new truck
Response from the owner Replied: Hello Benjamin, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 13, 2024
Ethan was awesome! He kept me updated on the status of my Sprinter and the service I received was great! Because of this, Stevens Creek MB Service is number one on my list.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 13, 2024
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- October 13, 2024
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Stevens Creek strives to provide a positive customer experience. Wishing you a great day!
Google Review
- October 12, 2024
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 12, 2024
David was an absolute pleasure working with to help our family find a new car. He was attentive, knowledgeable, and genuinely invested in helping us find the right car. He took the time to understand my needs and preferences, offering insightful suggestions without any pressure. Throughout the...
Response from the owner Replied: Hi Katya, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 11, 2024
Great service ! Professional and detail oriented .
Response from the owner Replied: Hi Judy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 11, 2024
Great service! Even though it was my first time taking my car to the Mercedes-Benz of Stevens Creek, I feel my service advisor, the mechanic and all the staff went above and beyond to assist me. I was very pleased.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 10, 2024
Response from the owner Replied: Hi Reza, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- October 10, 2024
Very rapid and responsive service plus very high quality equals total satisfaction for me. Great job. Thanks.
Google Review
- October 09, 2024
Very good service
Response from the owner Replied: Hello Jonathan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 09, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- October 09, 2024
Tyler Liu was great advisor, but dealerships still have other improvements to be made so I took a star off.
Google Review
- October 09, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 09, 2024
Susan is an excellent Service advisor. Have brought my S and ML to her for years of good customer service. Thanks
Response from the owner Replied: Hi Azmat, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 09, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- October 08, 2024
Response from the owner Replied: Hi Shirin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- October 08, 2024
TJ, awesome job. We took our GLE 350 for yearly service, battery changed and oil leak. He communicated with us well. His has great customer service. I highly recommend him as a service advisor. 👍
Response from the owner Replied: We appreciate you taking the time to leave us a response, Sahr! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 08, 2024
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- October 08, 2024
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Stevens Creek! Best regards!
Google Review
- October 08, 2024
Great car buying experience! Asad went above and beyond to ensure I got the best deal possible, and made the entire process smooth and stress-free. Asad, Ellen and Marco ensure their customers are well taken care!
Response from the owner Replied: Hi Ethan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 07, 2024
Love Stevens Creek Mercedes, 3rd purchase and soon to be 4th, Amazing and personal customer service, Matthew is very knowledgeable, friendly and personable, we felt so welcome by the entire team, Marvin and Logan made us feel at ease with financing, cannot thank Matthew enough
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 07, 2024
Fast and excellent services
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- October 07, 2024
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- October 05, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 05, 2024
Danny Ho is the best. I was in and out.
Response from the owner Replied: Hello Joe, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 05, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 04, 2024
Professionalism was over the top. Took time to understand concerns and they shared with me more info including bundled service pricing. Would recommend this dealership for servicing your Mercedes.
Response from the owner Replied: Hello Beth, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 04, 2024
Response from the owner Replied: Hi Anthony, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
I really like it
Response from the owner Replied: Hi Son, your satisfaction is our top priority. We hope to see you soon!
Google Review
- October 04, 2024
Adrian was very efficient with my service appointment and found a short term loaner the day of. Service was quick and thorough and the service technician even sent a video.
Response from the owner Replied: HI Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Until the next time we meet, take care!
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Stevens Creek. Thanks again!
Google Review
- October 04, 2024
Great service team.
Response from the owner Replied: Rashel, your wonderful feedback and rating mean a lot to us. Drive safe, and we'll see you on the road.
Google Review
- October 04, 2024
Always great service albeit somewhat pricey and loaner desk could be better staffed for speedier service. Danny is my service manager and he makes it worth it!
Response from the owner Replied: Hi Sandy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- October 04, 2024
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Stevens Creek, we strive for excellence. Thank you for your business!
Google Review
- October 04, 2024
We had fun shopping with Chloe Sun! Very good experience! Thanks a lot!
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 04, 2024
David is a great person who helped our very first purchase in the region!
Response from the owner Replied: Hello Ivan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 04, 2024
Best customer service and thats why i always buy my cars there thank you
Response from the owner Replied: Hi Michal, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Great service, very professional
Response from the owner Replied: Hi Andrei, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- October 04, 2024
Just leased a 2024 EQB and the sales person, Tony Chiem has been great to work with. He is knowledgeable and helpful during my selection process. I would strongly recommend Tony to anyone looking for a satisfying experience.
Response from the owner Replied: Hi Eric, we are very happy we could provide you with a positive experience! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- October 04, 2024
(to MB of stevens creek folks -- the original rating must have been some Maps glitch, I don't remember actually rating you at all, so this is updated now to reflect my experience, which was mostly as expected)
Response from the owner Replied: Hello, thank you for taking the time to rate Mercedes-Benz of Stevens Creek. We would love to gather additional feedback. Are you available to discuss any questions or concerns regarding your previous experience? We are always more than happy to assist, and can be reached at (408) 641-4610. Thank you.
Google Review
- October 04, 2024
The parts are really expensive but the service was great
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Diana is amazing l, she makes the whole purchasing a wonderful experience, I feel very comfortable to purchase my new GLE
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
He gave me professional knowledge about cars and counseled me kindly.
Response from the owner Replied: Hi Myung, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 04, 2024
Huge thank you to my sales rep Jabar, and Mark in finance! Jabar was professional and knowledgeable. He made the experience smooth and kept me informed throughout the whole process. Mark went above and beyond in finance to make this happen for me. Thank you everyone for an unforgettable experience....
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lubna! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
I had a great experience at Steven Greek Mercedes!**Umar Abbasi** in sales was fantastic—knowledgeable, friendly, and made sure we found exactly what we were looking for.**Cabbar** was also very supportive and provided excellent customer service throughout the process.Also **Henry** in finance for...
Response from the owner Replied: Hello Kemal, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- October 04, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- September 27, 2024
Attentive professional service; very timely on start of appointments and completion of tasks.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Drive safe, and we'll see you on the road.
Google Review
- September 27, 2024
Went to this dealer for recalls. Was told car will be washed after the service, however, I got my car totally unwashed!
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- September 27, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Stevens Creek!
Google Review
- September 27, 2024
Process was smooth & great service….
Response from the owner Replied: Hi Tony, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Stevens Creek. Thanks again!
Google Review
- September 27, 2024
Mundo was awesome!
Response from the owner Replied: Hi Robert, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2024
very smooth application, staff are accommodating. i got the best deal.
Response from the owner Replied: Hello Anne, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 27, 2024
Response from the owner Replied: Hi Tim, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Yee! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 27, 2024
Response from the owner Replied: Laura, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- September 27, 2024
Response from the owner Replied: Hello Christopher, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
Excellent service
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- September 27, 2024
John Stansberry was very professional, thorough and attentive. There was a long line of car backups all the way onto the street waiting to enter the service line. John saw me and he walked up to my car, said hello, went through what my car needed to be done and some recommendations for the age of my...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
I had an outstanding experience with Trevor at Mercedes Service. From the moment I arrived, he provided exceptional customer service—friendly, knowledgeable, and genuinely attentive to my needs. His professionalism and dedication to delivering top-notch service really stood out, and I left feeling...
Response from the owner Replied: Hi Tamanah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Stevens Creek! Take care!
Google Review
- September 27, 2024
Mercedes service person and the crew have always been helpful and answer all of our questions. Never once I have felt devalued as a customer
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lisa! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
My service advisor Trevor took good care of me and I waited for my vehicle and was very happy with the result
Response from the owner Replied: Hello Scott, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- September 27, 2024
Recently our E350 had TMS light on. My service advisor Steve was great to help me to secure 2nd market tire pressure sensors to reduce the overall cost. And he arranged the loaner car for me and followed thru with the status updates. One of my best service experiences since 2000. Thank you Steve!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Victor! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
Stop spamming my emal and mail box. You're the worst dealer I ever dealt with.Shame on your on your fake 5 star reviews.
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- September 27, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- September 27, 2024
Trevor did an excellent job helping me with my vehicle! I truly appreciate his expertise and friendly service. I will definitely return to this location in the future.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Cindy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 27, 2024
I had a great time shopping with Chloe Sun today. She walked me through the GLC with professional knowledge and patience. Will come back for my next car.
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Google Review
- September 27, 2024
Marvin is awesome!
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 27, 2024
I moved here from Tennessee and I love the service and assistance I get from Mercedes Benz on Stevens Creek. Susan and T. J. have promptly, knowledgeably, and professionally assisted Rachel and me and we couldn't be happier with their service. Thank you both.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 27, 2024
Asad, sales person, was very patient. Answered all my questions and made sure the vehicle was considering was ready. When it came time to make the purchase final paperwork in order and i was done in less tnan an hour.
Response from the owner Replied: Hi Dolores, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 27, 2024
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Stevens Creek! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- September 27, 2024
Danny is excellent. He is very knowledgeable and very effective in supporting my annual maintenance. I switched to him from last year and he has done great jobs last year and this year. I am great to have him as my advisor for repairs and maintenance.
Response from the owner Replied: Hi, thanks for your praise and kind comments about Danny. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 21, 2024
Great service at Mercedes-Benz of Stevens Creek. Friendly staff, efficient work, and clear communication. Special thanks to Jay Jaber. He kept me informed throughout the process, explained everything clearly, and had my car ready on timeHighly recommend!
Response from the owner Replied: Hi Zaiba, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 21, 2024
Response from the owner Replied: Hello Prakash, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- September 20, 2024
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- September 20, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- September 19, 2024
I purchased my GLE53 coupe here a few months ago and the experience has been nothing but positive. Marvin and Ace were the sales associates that helped me out and they made the process very easy. They were diligent in working with me and my budget and making sure I was receiving the car exactly how...
Response from the owner Replied: Hello Andrew, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 18, 2024
Long time customer. Really appreciate my service advisor: Ethan Kurtz. He’s quick to respond and quite knowledgeable.I’ve owned at least 8 MBZ. Keep coming back - no other car or service department beats Mercedes!
Response from the owner Replied: Erica, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 18, 2024
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Stevens Creek! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- September 18, 2024
Thank you so much Mercedes store,they helped me buy my dream ,They are the best,No hidden fee or any cheating, I appreciate it,
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 17, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- September 16, 2024
Stacy provided very good service. She also provided very professional suggestion for us when we purchased our 2025 GLS. Thanks!
Response from the owner Replied: Hi Terry, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Until the next time we meet, take care!
Google Review
- September 16, 2024
My wife and I leased a Mercedes EQE+ 2024 and our owner purchasing experience is great, transparent and frictionless. Stevens Creek staff are professional and welcoming.
Response from the owner Replied: Hi Mohammad, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 16, 2024
My salesman Jabar Nawabi was very professional and worked hard on my deal.
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2024
The team at Stevens creek Mercedes was able to diagnose and repair my E400 very quickly.My service advisor Jay was able to get the CPO warranty to cover the cost.And Jay proactively let me know that my battery was due for replacement. And that he could get the battery replaced for me quickly if I...
Response from the owner Replied: Hi Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- September 16, 2024
We purchased a vehicle and they made it so easy! David was really great along with the whole team. We’re very grateful!
Response from the owner Replied: Hello Kunjal, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2024
great experience
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 15, 2024
Response from the owner Replied: Hi Chris, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- September 15, 2024
Above and beyond with their customer service. Best Mercedes dealership staff 💯. Thank you!!
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 15, 2024
Response from the owner Replied: At Mercedes-Benz of Stevens Creek, we sincerely value your review. Thanks for such a positive rating!
Google Review
- September 14, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 14, 2024
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Stevens Creek! Take care!
Google Review
- September 14, 2024
I brought in my Sprinter for service after it went into limp mode with no power. The problem had resolved itself at the time of drop off with no warning lights but they were able to diagnose a problem and fix it. John, the advisor, was very helpful and even went out of his way to expedite pi kip...
Response from the owner Replied: Hi Peter, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2024
Jay Jaber is amazing 👏 person he has helped us alot ❤️ 💙 would definitely recommend him on this team- always trying to help with whatever we need- thank you so much 😀! Excellent employee to Mercedes benz-
Response from the owner Replied: Hi Sana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2024
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- September 14, 2024
Danny is the best service advisor I have worked with. Extremely professional and helpful. I will forever come back to have my car serviced here.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 14, 2024
Excellent
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 13, 2024
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 13, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- September 13, 2024
Great help. Thanks Tylor!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 13, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- September 13, 2024
JD at service is best
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 13, 2024
Efficient, great communication and high quality service
Response from the owner Replied: Hi Cyndi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 12, 2024
Everyone I've come in contact with has been professional and helpful!Just wish you could come up with a better system in regards to picking up your car from service... no fun paying a big bill maintenance bill then having to wait to pick up your car... just saying! Other than that kudos to everyone...
Response from the owner Replied: Hi Eric, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 12, 2024
From start to finish it was all done professionally.
Response from the owner Replied: Hi Valerie, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- September 11, 2024
I have been going to this Mercedes-Benz of Stevens Creek service center since I bought my first vehicle (CLK320) here back in 1998 (~26 years) with Ronald (retired) as my service advisor and now a new service advisor, Trevor, for my second vehicle (GLE450). It is very hard to find an exceptional...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- September 11, 2024
I loved my entire experience with Tony Chiem. Mercedes Steven Creek was my 6th dealership. These days, it seems like most dealerships are cold, salespeople are non-existent or not knowledgeable on the cars they have on their lot. However, Tony is extremely knowledgeable (even on my Porsche...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Katherine! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- September 11, 2024
We have gotten 3 Mercedes in the last 5 year. Because our previous local dealer was acquired by Autonation, we decided to give Mercedes Stevens Creek a try. Marvin, and his manager Smir were very courteous and accommodating. We felt very well taken care of. Definitely helped with the transition...
Response from the owner Replied: Hi Anlin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 11, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Stevens Creek! Thank you!
Google Review
- September 11, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- September 11, 2024
Great service center. Friendly and professional.
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 11, 2024
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- September 11, 2024
Overall process was good and pleasant. Explained me well about what works were done with video. Attaching video is something new but good to be added in the communication with customers.
Response from the owner Replied: Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- September 10, 2024
Contacted them about buying a used car. Was given up to date information on the car. The salesman gave me his personal number and ensured I was updated on the status. Very responsive dealership.
Google Review
- September 10, 2024
Contacted this dealer about buying a used car 4 weeks ago. They said it needed repairs. They made me sign an intent to purchase and provide all my information. The car gets fixed today at 5pm, I called about picking it up. By 8pm they sold it from under me even though I informed them I was driving...
Cars.com Review
- September 09, 2024
Contacted this dealer about buying a used car 4 weeks ago. They said it needed repairs. They made me sign an intent to purchase and provide all my information. The car gets fixed today at 5pm, I called about picking it up. By 8pm they sold it from under me even though I informed them I was driving...
Google Review
- September 08, 2024
very professional service, great attention to details, awesome post-sell followups which is usually rare at other places
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 07, 2024
I went on Labor Day Monday and was very impressed that the sales people let you roam around freely for a minute. My salesman Hector helped my husband and I with the paperwork process and was knowledgeable with the ins and outs of the financing process.
Response from the owner Replied: Hi Lydia, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 07, 2024
Response from the owner Replied: Hi Marjan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 07, 2024
Response from the owner Replied: Hello William, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 07, 2024
I got support and help on all stage of servise. Tnx so much Tyler to keep in touch with me all way , and explaining every thing what's going on with my car on service- I really appreciate it. Thx to all service team 😍
Response from the owner Replied: Hello Alona, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 05, 2024
Response from the owner Replied: Thank you for giving Mercedes-Benz of Stevens Creek such a great rating! It really means a lot to us. Thanks again!
Google Review
- September 05, 2024
Response from the owner Replied: Thank you for giving Mercedes-Benz of Stevens Creek such a great rating! It really means a lot to us. Thanks again!
Google Review
- September 05, 2024
I did smog check on my 2016 Mercedes Sprinter. The test was done very quickly and received excellent customer service by John and his team.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 05, 2024
Danny is friendly and fast. Great job!
Response from the owner Replied: Hello Penny, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 04, 2024
Service department was quick and easy to get into and out of. They performed my annual maintenance and I picked up my vehicle laster in the day. Nice Service rep as well, very personable.
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- September 04, 2024
Response from the owner Replied: Hello, thank you for the five star rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 04, 2024
TJ was super easy to work with! He was a very clear communicator, friendly, and knowledgeable. He even caught that the system didn't properly recognize my car's battery. On top of that, he wasn't pushy and let me decide how I wanted my car serviced. He's a breath of fresh air and I'd give him...
Response from the owner Replied: Hello Derek, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 04, 2024
The service department at Steven’s creek MBZ is stellar! They do great work. My service advisor Susan Sulliman is very knowledgeable and goes out of her way to make sure everything is taken care of. Could be happier having a MBZ!
Response from the owner Replied: Hello Joel, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 04, 2024
I purchased a 2015 mercedes gl450 with a 125 point certified form with limited warranty after 3 weeks rear air bag gave out they cover it taking almost 3 weeks to get my car back drove it another 2 maby 3 weeks and the entire air ride suspension gives out it's been 6 weeks they aren't gona cover the...
Response from the owner Replied: Hello Juan, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 04, 2024
Excellent service and timely delivery. Thank you John Stansberry.
Response from the owner Replied: Hello Francis, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 04, 2024
People working at the stevens creek location are very friendly, from the Manager to the Accounting Department. My advisor Danny Ho- he is very helpful and accomodating. . He responds to your emails and phone calls very quickly. My concern is the loaner car section. It needs more people working...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jocelyn! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 03, 2024
Excellent service, as always. My advisor was super communicative, paid personal attention to detail, and got the work done. There was a long list of small but nagging issues that the dealership took care of. Yes, they may be a little more expensive that the 3rd party, but I would go back again.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 03, 2024
I brought my SL550 to Mercedes-Stevens Creek on the advice from my mechanic, as he is unable to work on some of the concerns I had with my car due to codes that are proprietary to Mercedes. My concerns:-Key fob was not working with both doors (key fob batteries were changed twice).-Both rear, top...
Response from the owner Replied: Hi Lori, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- September 03, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Stevens Creek so highly!
Google Review
- September 02, 2024
When I go to the Stevens Creek Mercedes Benz dealership, Im always well taken care of. All of my questions or concerns are answered on the spot.
Response from the owner Replied: Hello Paul, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2024
Thanks Susan for the great service. Everything turned out perfectly.
Response from the owner Replied: Hello Kathleen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- September 02, 2024
I recently serviced my S600 and had a wonderful experience at Stevens Creek Mercedes. My service advisor, Stephen, diligently got my car serviced and I was back on the road in no time.I was pleased with all the staff - from service management to Ms. Nguyen in Parts.I brought my pristine, but older,...
Response from the owner Replied: Hi Nathan, thank you for taking the time to leave a review for us at Mercedes-Benz of Stevens Creek. We're happy we could meet your expectations! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 01, 2024
Response from the owner Replied: The entire team at Mercedes-Benz of Stevens Creek would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- August 31, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- August 31, 2024
Tony Chiem talked to me for three days, explaining many things about Mercedes—the quality, how it works, and the amazing technology behind it. I really appreciated all his help. Tony Chiem is the one who helped me a lot at Mercedes-Benz of Stevens Creek.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 31, 2024
Response from the owner Replied: HI, we really appreciate your positive review! Until the next time we meet, take care!
Google Review
- August 31, 2024
outstanding service. Highly efficient
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 31, 2024
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- August 31, 2024
My Service Advisor Susan Sulimani always goes above and beyond. She makes my experience at Mercedes Benz easy, pleasant and smooth. I appreciate her professionalism and attention to details, she keeps me informed and gives me updates until my car is ready for pick up. Susan, thank you for your hard...
Response from the owner Replied: Hi Esther, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 31, 2024
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- August 30, 2024
Courteous and honest sales team.
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 30, 2024
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- August 30, 2024
This is a review about the service department. I made an appointment 3 weeks ago over the phone and the person confirmed the appointment but didn't send an email confirming. When I got to the appointment today they said there is no appointment for me. The reason being that the call center that...
Response from the owner Replied: Hi Tim, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- August 29, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- August 29, 2024
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- August 29, 2024
Wonderful experience. Slow check in process but Nate was awesome.
Response from the owner Replied: Hi Rhonda, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 29, 2024
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- August 28, 2024
Well run Service Department with excellent customer service.
Response from the owner Replied: Hello Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- August 28, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- August 28, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- August 28, 2024
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 27, 2024
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Stevens Creek so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 27, 2024
Slava was great and was super on working out a great lease.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Tony! If you need more help, our team is available to talk -- safe travels!
Google Review
- August 27, 2024
Exceptional service, everyone is outstanding.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 27, 2024
Very professional and informative service.. I really appreciate it.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 27, 2024
Response from the owner Replied: Hi, thank you for the high star rating! We hope to see you soon!
Google Review
- August 26, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- August 26, 2024
Service advisor Tyler at MB Stevenson creek is great. He is very professional, patient, provides advices and updates as my car had few problems, including a major repair on engine that he found out still under warranty. Saved me lots of money.
Response from the owner Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- August 26, 2024
This is our second Mercedes purchased from MBSC and the experience was fantastic. The Jim, Henry and the management staff are very customer focused and go out of their way to make sure that your experience is great! Thanks!
Response from the owner Replied: Hi Scott, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 26, 2024
Great integrated service. Service advisor Nate was a super advocate for me receiving a perfect result on my repair.
Response from the owner Replied: Hi Timothy, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 26, 2024
good service, good agent!
Response from the owner Replied: Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 25, 2024
Excellent service without being pushy, easy and quick transaction with the finance team.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Edlina! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 25, 2024
Erika service and professionalism was outstanding.Luis always insures I am treated like VIP even though I'm not. 😂🤣👊🏽I am grateful to be a part of the family because it is truly a delightful experience each time I need service of any kind.5 Stars ⭐️ ⭐️⭐️⭐️⭐️ on this service. I look forward to my...
Response from the owner Replied: Hi Erick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 24, 2024
Had a great experience to find our dream car at Mercedes-Benz of Stevens Creek.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 24, 2024
Asked questions about the car and was told they were not sure if they would sell it or auction it. Asked if it passed smog. Asked if it had Mercedes diesel upgrade done. Was never given answer. I would buy it if answers are Yes but now I’m afraid that I will need to get it done myself and I can wait...
Dealer Replied: Hi Derek, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- August 24, 2024
Asked questions about the car and was told they were not sure if they would sell it or auction it. Asked if it passed smog. Asked if it had Mercedes diesel upgrade done. Was never given answer. I would buy it if answers are Yes but now I’m afraid that I will need to get it done myself and I can wait...
Dealer Replied: Hi Derek, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 24, 2024
After waiting for 3 months, I decided to share a public review. I received great service from the sales staff, but their manager overpromised and never followed through on the deal. They said they would cover my lease turn-in fee, but after extensive communication, I was ultimately forced to pay it...
Response from the owner Replied: Hi, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- August 23, 2024
We are pleasant to work with my team members, Adham and Di. They are patient to explain details and good to follow ups.i have great experience to purchase 1st Mercedes Benz SUV for my family.
Response from the owner Replied: Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- August 23, 2024
Service was exceptional as always and I was kept fully informed of my vehicle's progress through to completion. Thanks Erica F, you are the BEST!
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- August 23, 2024
The service advisors here are very good
Response from the owner Replied: Hi Irene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- August 23, 2024
Ethan is a great service representative. Analyst there to help and keep you informed.
Response from the owner Replied: Hello Mark, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 23, 2024
Great service
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 23, 2024
We recently dealt with low tire pressure in an almost brand new vehicle that we purchased from their dealership. Trevor , our assigned service tech at Stevens Creek Mercedes was very helpful and went above and beyond to help us! He was courteous and understanding about the challenges I was facing in...
Response from the owner Replied: Hello Prathima, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 22, 2024
Response from the owner Replied: Hi Betty, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- August 22, 2024
John and the team at mercedes-Benz of Stevens Creek took great care of correcting some safety recalls on my sprinter. The service and customer experience were exceptional.
Response from the owner Replied: Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 21, 2024
Excellent service.
Response from the owner Replied: Hi Sitao, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 21, 2024
Quick, efficient tire service that was unexpectedly needed. Thank you to service mgr Danny!
Response from the owner Replied: Hi Paul, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 21, 2024
John my service tech met me when i arrived and handled all the paperwork, explaining the process and followed up with me during the service process and then also, when the vehicle service and detailing were complete.
Response from the owner Replied: Hi Anthony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 20, 2024
The service advisor Tyler was awesome. He provides excellent service.
Response from the owner Replied: Hi Michelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- August 20, 2024
MB has excellent service and communication. Jim Duffer is the best!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 20, 2024
Response from the owner Replied: We would like to learn more about what we could have done to make this a better customer experience for you. If you are willing, you can reach out directly at (408) 641-4610. We sincerely hope to hear from you soon.
Google Review
- August 20, 2024
The process was easy, but I discovered after leaving that there is a lot of noise coming from the rear of the vehicle when above 40mphPretty disappointing that it wasn't taken care of before the vehicle was released to me..It is either the type of tires that it has on it or it needs both rear wheel...
Response from the owner Replied: Hi John, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- August 20, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Stevens Creek. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- August 19, 2024
I have driven a Mercedes Benz since 1987 , the main reason I have continued to use the dealership in San Jose on Stevens Creek Rd, is duethe unparalleled service I receive from Charlie Fish my service advisor of many years . My recent service took longer than what I had hoped forhowever though not...
Response from the owner Replied: Hi Joyce, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- August 18, 2024
Always amazing
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Juan! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 17, 2024
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- August 17, 2024
service is on time and quite responsive.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 17, 2024
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- August 16, 2024
My service writer with Mercedes Benz of Stevens Creek, Jim Duffer, is exceptionally professional, courteous, and accurate.
Response from the owner Replied: Hi Stewart, it is great to read such wonderful comments about your recent experience with us! We can't wait to see you again, have a great day.
Google Review
- August 16, 2024
Susan is an excellent advisor , she is professional and technical help on my car in Mercedes service this time . Thank you very much !
Response from the owner Replied: Hi Lily, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 15, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- August 15, 2024
My service advisor, Danny Ho, was attentive in listening to issues I raised regarding my vehicle and addressed them all. Can’t recommend highly enough for the level of service Danny provided and feel confident that my vehicle is ready for whatever next destination.
Response from the owner Replied: Hi Steve, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 15, 2024
My service advisor stayed late to resolve all my concerns and issues.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 15, 2024
I’ve been at many MB dealers before and MB of Stevensons Creek surpassed them all. Staff and service department are very courteous and professional. I’d definitely be back for my next purchase or service.
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 14, 2024
Good job, very satisfying experience
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Stevens Creek. Drive safe, and we'll see you on the road.
Google Review
- August 14, 2024
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- August 14, 2024
An unforgettable experience! Thank you Javar and Kamal! You have an amazing team. Great car buying experience!
Response from the owner Replied: Hi, it's experiences like yours that really keep us motivated! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- August 14, 2024
I purchased a vehicle and they provided very friendly service with detailed explanations when purchasing the vehicle.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- August 14, 2024
Erica the service person was excellent and job was completed while we waited and was an hr early- which helped us out as we were traveling in our Sprinter RV. Would use your dealership again and would highly recommend it. We are from out of state(Utah) and we're glad you have Sprinter service...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 13, 2024
Amazing service. They totally managed my expectations and had my car serviced earlier than expected.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 13, 2024
Excellent service and buying experience with this dealership. Was not painful as car purchases can be. Will use this business again.
Response from the owner Replied: Hi Lara, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 13, 2024
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 641-4610.
Google Review
- August 12, 2024
I went for shopping for a mid-size car to be used in everyday driving to work and home. I ended up leasing Mercedes Benz EQE350 loaded version with lots of perks. Wait a minute! My budget was $40K max and I ended up getting $85K+ car(?) - how was that possible? Today I can say that it was definitely...
Response from the owner Replied: Hi Alex, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- August 11, 2024
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Stevens Creek so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 11, 2024
Great communication with service representative, Erika. Loved the video from the technician with the findings. Timely response.
Response from the owner Replied: Hi Ann, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 10, 2024
Marius is the best dealer!
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 10, 2024
Got this beautiful C43 for a heck of a deal MO, and Ellen helped me get the car. I was super proud of my purchase i may just be buying AMG for life now, because i keep winning races on the street. I guess they really do mean it, “you get what you pay for”!!
Response from the owner Replied: Hi Abdul, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 10, 2024
Mark and Jabar made purchasing the car of dreams the easiest I've ever experienced. Super professional, very kind and overall a 10/10 experience!
Response from the owner Replied: Hello Joshua, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 10, 2024
I've been dealing with Susan for the last couple of years. She's been professional and efficient. No issues with a loaner. It's been an easy process. It keeps me coming back.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 09, 2024
I couldn’t be more impressed with the outstanding customer care provided by Danny Ho. The level of professionalism and courtesy I experienced at Mercedes Benz Stevens Creek was exceptional. Danny Ho and the entire team went above and beyond to ensure my complete satisfaction. Top-notch service all...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 09, 2024
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Google Review
- August 09, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- August 09, 2024
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- August 09, 2024
Bought a used vehicle from this dealer, the purchase process was easy and quick. The car runs and drives well and it looks well maintained. During the process they promised to call me back to take the car back to them to fix small scratches, paint chips and a missing logo letter as the car I was...
Response from the owner Replied: Ibrahim, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 09, 2024
I’ve been driving Mercedes-Benz cars for over 10 years now, and I’ve worked with several dealerships during that time. But I have to say, my recent experience at Stevens Creek Mercedes-Benz was something special.From the moment I walked in, I felt like I was in good hands. Jabar Nawabi was the...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- August 08, 2024
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Stevens Creek!
Google Review
- August 08, 2024
I have been to this dealership for years and have always been satisfied and I also been purchasing my cars here for years!
Response from the owner Replied: Hello Cecilia, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- August 08, 2024
Great service from service adviser.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- August 07, 2024
My girlfriend and I were interested in GLE AMG Coupe and was impressed by the professionalism of the sales staff Tony Chiem. However, we needed more time to discuss the deal with family at which point Tony's manager came in and started pressuring us to get the car. When we said we will get back to...
Response from the owner Replied: Hi Raz, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- August 07, 2024
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- August 06, 2024
We leased a new E350 & Jenna & Moe did a great job handling our transaction!!
Response from the owner Replied: Hi Rudy, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 06, 2024
They gave me a lease offer. Wasn’t too bad. I asked if this was the best they could do and that I’d think about it. She tells me ‘You have nothing to think about’. You’re right I don’t. Suffice to say my C63 was my last Mercedes
Response from the owner Replied: Hi Jonathan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- August 06, 2024
I recently had an incredibly disappointing customer service experience. When I arrived on time for my scheduled maintenance, I had to wait 30 minutes just to speak with an adviser. I thought that was the worst part, but it was just the beginning.The adviser then informed me that the turnaround time...
Response from the owner Replied: Hi Nina, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- August 06, 2024
Excellent service!!
Response from the owner Replied: Hello Abhilash, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 06, 2024
Bill is the best at what he does. Very helpful
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 06, 2024
Danny was alway patiently explaining my car conditions and gave me useful suggestions. Thanks for his great helps
Response from the owner Replied: Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 06, 2024
David from Sales and Henry from finance were great, professional, friendly and very very patient and helpful, I wasn't planning to purchase my vehicle on the same day, I went only for a test drive but because of David I end up purchasing my dream car and walk out of the showroom with it at the end...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 06, 2024
I bought my 5th car at this dealership and I keep coming back through the years! This time I bought a GLC 300 and was floored with the professionalism and excellence in customer service from my sales person, Stacy and Henry who took care of me with all the paperwork, got a great deal and totally...
Response from the owner Replied: Hi Jad, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 04, 2024
This shop has more cars than other shops and the pricing is competitive in the market. The sales manager is also professional in helping me getting to know the cars.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jack! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 02, 2024
Tyler at Services Dept was very helpful n prompt delivery
Response from the owner Replied: Hi Michael, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- August 02, 2024
Best customer service and I give 5 stars for for my service advisor (Erica)
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 02, 2024
TJ is a Wonderful service advisor. Went beyond what he needed too. Really appreciate it
Response from the owner Replied: Hello Narimane, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Cars.com Review
- August 02, 2024
I found this dealership to be one of the nicer ones due to the sheer quantity of cars they had of different specs which presented me with a wide enough bracket of specs which could fit in my budget.
Dealer Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 02, 2024
I am happy with the services at Mercedes-Benz of Stevens Creek. My advisor is very helpful. Highly recommended.
Response from the owner Replied: Joy, thank you for your kind review; we are happy to pass along your comments to Stevens! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- July 30, 2024
I continue to appreciate the professionalism and care from the service staff. I enjoy coming to Mercedes Benz of SC for this reason. I feel well taken care of.
Response from the owner Replied: Hi Wayne, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- July 30, 2024
Great service and I highly recommend Erica as the Service Advisor John R as your technician.
Response from the owner Replied: Hello Chris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 30, 2024
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Stevens Creek! We love to see such great feedback! Kindest regards.
Google Review
- July 30, 2024
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- July 30, 2024
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 30, 2024
Great service and knowledgeable staff, made the buying process a breeze. Huge selection, Beautiful showroom, with a comfortable waiting room and seriously good coffee machine.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Manuel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 29, 2024
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- July 29, 2024
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- July 29, 2024
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- July 29, 2024
Friendly dealership, good selection
Response from the owner Replied: Hello Ryan, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 29, 2024
Danny is my Service Advisor at Mercedes Benz Stevens Creek and takes good care of me and my Mercedes. Danny pro-actively follows up with me and keeps me up to date on the progress of my repairs. He has always delivered on his commitments to me. Danny is somebody that I can always count on. I...
Response from the owner Replied: Hi Kelvin, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 29, 2024
GREAT service, FANTASTIC staff, & most important; AWESOME Automobile
Response from the owner Replied: Hi Donald, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Google Review
- July 28, 2024
Terrible experience trying to sell a car here. Spent 3 hours in the chair waiting for payment approval. Manager had no interest in talking to me. Wasted an entire afternoon, avoid if possible
Response from the owner Replied: Hi Sean, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- July 26, 2024
My Service Manager Tyler is very helpful and knowledgeable! Thank You 😎
Response from the owner Replied: Hi Morel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 26, 2024
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Stevens Creek so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- July 26, 2024
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Cars.com Review
- July 26, 2024
Great customer service. Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the wait to pick up the repaired vehicle is very long. At the end of the day, when most people pick up their cars, the dealership...
Dealer Replied: Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (408) 641-4610.
Cars.com Review
- July 26, 2024
Thank you, Daniel Ho and the Customer service team. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. We are very pleased and happy customers!
Dealer Replied: Hi Margarita, thank you for your positive review. We're happy to have been of service to you.
Cars.com Review
- July 25, 2024
Great customer service! I wouldn't go anywhere else I felt like family in their establishment that's how comfortable they made me feel, and I recommend Kamil Eshagh sales manager although everyone is excellent Kamil went the extra mile for me.
Dealer Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 25, 2024
Jabar was fantastic. I called in and he took my initial call. He told me about the available options. I met him at the dealership and he guided us through the car buying process. Diligent, professional, and quick. Jabar is the best in the biz!
Response from the owner Replied: Hi Neil, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 25, 2024
The service team is responsible and helpful.
Response from the owner Replied: Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Google Review
- July 25, 2024
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- July 24, 2024
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- July 24, 2024
Susan is a real professional and I have absolute faith and trust in her.
Response from the owner Replied: Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- July 24, 2024
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- July 23, 2024
I’ve been servicing all my cars since 1998 and I’m so impressed with the customer service I received at Mercedes-Benz of Stevens Creek . My service advisor T.J. was very friendly and helpful, and he went above and beyond to make sure I was satisfied. I highly recommend this company to anyone looking...
Response from the owner Replied: Hello Krystof, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Thanks for the recommendation, and have an amazing day!
Google Review
- July 23, 2024
Jim was professional and knowledgeable. Very happy with my car service.
Response from the owner Replied: Hello Alba, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 23, 2024
Good prices and good sales man. Super helpful and polite
Response from the owner Replied: Hello Rohit, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 23, 2024
Erica from the service department did an excellent job, she is very friendly, knowledgeable and efficient. I also appreciate the assistance from other Erica in the car loaner department. She was great too 🙏🙏👌👌
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 22, 2024
Nice experience and friendly staff
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Jiachen! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 21, 2024
I went to this Mercedes dealership on July 4th in hopes to find a good deal on a new car. Man, Ronny Zeid made that happen! He was attentive and patient. I can be very indecisive at times especially that day since I had also looked at other cars. He wasn't pushy at all, and gave me all the necessary...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- July 21, 2024
Great sales team, very nice and work hard, provide all information I need, it’s great experience to purchase
Response from the owner Replied: Hello Sissy, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 21, 2024
Easy drop off, scheduled service two months ahead. Great detail job. Prompt communication from Ethan, the service advisor.
Response from the owner Replied: Hello Yonghong, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 20, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Stevens Creek, we strive for excellence. Thank you for your business!
Google Review
- July 20, 2024
We had a pleasant experience at the dealership encountering sincere and courteous individuals. Mr. Alexis Gonzalez and Mr. Sultan Siddiq who were in the sales and financing departments were both extremely friendly and professional. One could easily sense that their willingness to help us was well...
Response from the owner Replied: Hi Farzad, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 20, 2024
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- July 19, 2024
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Stevens Creek! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- July 19, 2024
My advisor Ethan is by far the best at Mercedes Of Stevens Creek. From making appointment to update us via text every stop of the way.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 19, 2024
MB of Stevens Creek works at a high level of professionalism. Appointments are kept work is done and work done at a high quality. Nate my rep was very attentive and made entire experience a happy oneI will be buying other cars in future and I will buy at this dealer Great jobJoseph
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- July 18, 2024
I would give it a zero score if possible.I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine light issue.After the service was completed and I got the car back, the service due note was still on, and the...
Response from the owner Replied: Hi Jerry, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- July 18, 2024
I would give it a zero score if possible. I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine light issue. After the service was completed and I got the car back, the service due note was still on, and...
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- July 18, 2024
I like the new video from the tech. Great idea.
Response from the owner Replied: Steve, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 18, 2024
I've been consistently impressed with the service provided by my advisor, Stephen Kirksey, at Stevens Creek Mercedes. Over the years, Stephen has ensured that my car remains in pristine condition. His recommendations for essential maintenance have prevented major issues from arising. I particularly...
Response from the owner Replied: Hi Amir, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Google Review
- July 18, 2024
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Stevens Creek! Take care!
Google Review
- July 18, 2024
Want to give a review on Dominick ( finance director ) for going ABOVE & BEYOND in finding me information on all the extra warranties I bought when purchasing my vehicle, he never rushed my questions and explained everything down to the Tee, extraordinary customer service !!! If I could give 10...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 17, 2024
I recently had a great purchase from Mercedes-Benz of Stevens Creek, and I couldn't be more thrilled with my experience. Especially I want to give a shoutout to Abdul, who made this purchase an exceptional experience. From the beginning, he was attentive, knowledgeable, and genuinely interested in...
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 16, 2024
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Stevens Creek! We hope you'll consider us again in the future with your automotive needs!
Google Review
- July 16, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- July 16, 2024
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Stevens Creek is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- July 16, 2024
Excellent service and the one and only Steve Kirksey is the greatest
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 16, 2024
This dealership was easy to work with in purchasing a used car. Sami made sure the car was clean and followed up on everything.
Dealer Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 15, 2024
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- July 15, 2024
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- July 15, 2024
Today was my first time to come here for auto repair service. The attitude of the service center staff made me feel that I disturbed her. I can only say that the first experience was very unpleasant. I will never come here again.
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 15, 2024
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- July 15, 2024
Mercedes Benz at Steven’s creek, Your team (Service department) went above and beyond to resolve my issue. I appreciate everything and special thanks to Tyler for his assistance and support.
Response from the owner Replied: Hi Amir, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 15, 2024
Long waits for both pick-up and drop-off. Brought my vehicle in for 2 recalls that required remedy for registration renewal. When I gave the paperwork provided by the dealer to the DMV, they rejected both of them because the technician didn't sign them.
Response from the owner Replied: Hi Terry, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Google Review
- July 15, 2024
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- July 14, 2024
Great experience from sales to finance
Response from the owner Replied: Hello Raymond, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 14, 2024
Response from the owner Replied: Thanks for the fabulous review! Kindest regards.
Google Review
- July 14, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- July 13, 2024
Ive always have positive experience with my service advisor Danny Ho! He is a pleasure to work with and been for years!
Response from the owner Replied: Conny, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- July 13, 2024
This vehicle is great and very comfortable. I love it
Response from the owner Replied: Hello Jin, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- July 13, 2024
Great customer service. I trust my sales person, Jim at Mercedes Benz Stevens Creek. I have never felt being pushed to purchase. He provides all information I need to make a decision.Even I happened to be there and he wasn’t in, other staffs were always kind to help. Mercedes makes great cars...
Response from the owner Replied: Hi Sumie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 13, 2024
Ronny zeid salesperson helped me to get great deal on glc300. Great staff!
Response from the owner Replied: Hello Vraj, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 13, 2024
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- July 13, 2024
Nate was a great service tech. I always appreciate customer service personnel that are okay with communicating the good and the bad. Our business really relies on the grooming vans operating, the team that provided the service got the repair fixed in a good amount of time.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 12, 2024
Susan Sulimani, the service advisor has given me an excellent experience from Service B1, Fixing Warning Indicator about Auxiliary Battery Malfunction ( covered by warranty), provided loaner car with all completed on timely manner.
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 12, 2024
Terrible experience - made an appointment and then kept us waiting for half an hour without even the courtesy of a text, forget an in person apology. Another employee who was passing by asked why we are waiting and then disappeared. Don't waste your time here - there are many other dealers in the area.
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Google Review
- July 12, 2024
"0" stars....When the dealer experienced a data hack and customers were unable to make online appointments I was instructed to call the service department for them to manually schedule my service for a "RUN FLAT tire that needed a simple road hazard repair".They called back a few minutes later and...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Cars.com Review
- July 11, 2024
I am very satisfied with Stevencteek dealer for my car service and agent tj follow-up.
Dealer Replied: Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- July 08, 2024
I had a great experience with the Mercedes-Benz team. We were quickly attended by Ronny Zeid and he helped us find a car we were looking for. He is super friendly and did a great job at assisting us with our purchase. He made our purchasing process so much easier and for that I am super grateful.
Response from the owner Replied: Hello Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 08, 2024
I had an extremely disappointing experience at this Mercedes-Benz dealership. I visited the showroom this afternoon to inquire about the current models and was attended to by a sales representative named Cody Bianchard. His behavior was not only unprofessional but also downright rude and...
Response from the owner Replied: Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- July 08, 2024
arrogant sales insults my friend, what a dheadwon't come again, selling stty cars and insulting ppl
Response from the owner Replied: Hello Simon, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 07, 2024
Ronny Zeid was an amazing sales man. My dad had an easy time buying his car. Ronny was respectful and energetic. Anything my dad was thinking of or wanted something, Ronny did what he could to satisfy my dads desires. When we had to wait for finance, Ronny was still being attentive and keeping us...
Response from the owner Replied: Hello Julio, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 05, 2024
The finance manager should lose his job. Henry Helmandy is ridiculous. We drove 5 hours to obtain our dream vehicle and upon declining their $23,000 extended warranty, yes $23,000. He said he had customers willing to buy the outrageous warranty. He left the room to get in contact with his other...
Response from the owner Replied: Hi Chris, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 641-4610 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 01, 2024
Great service by Tyler L. I sent my 2007 MB in due to moonroof recall. Tyler and team not just took good care of my car to ensure the moonroof is in good shape, but also provided free inspection on other items, car wash and also provided good suggestion on our inquiries that I had.
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Feel free to stop by if you ever need any more help.
Cars.com Review
- July 01, 2024
The car service was done very well. However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us should the service department close for the day. Mentioning since I was a first time customer in this dealership. Also...
Dealer Replied: Hello, thank you for taking the time to leave us feedback. Thank you for leaving feedback. Please reach out to us at (408) 641-4610 so we may identify ways to improve your experience.
Google Review
- June 29, 2024
My family's experience at this dealership single handedly put us off of buying a Mercedes-Benz. We had the displeasure of dealing with Mr. Abdul and another member of the sales staff. We received little helpful information from them that would help us reach a decision. When we asked him about how...
Response from the owner Replied: Hello Tanmay, we are disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- June 29, 2024
Worst dealership I ever experienced. They don’t know how to respect their customers. Most of the people that works in sales are lazy and unprofessional
Response from the owner Replied: Hello Jessie, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Google Review
- June 29, 2024
We drop of our brand new car for first service and when I got there to pick up the car there was big scratch on the hood of my car. We requested to talk to GM and they said he’s busy can’t talk. I doesn’t 175k on this car . Clearly these people are not professional. Please don’t buy anything from...
Response from the owner Replied: Hello Amrinder, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Cars.com Review
- June 29, 2024
When I first saw the car, it had just been traded in and was quite dirty, yet to undergo inspection. I wasn't allowed to test drive it due to this, so the salesperson drove with me as a passenger. Immediately, I noticed significant creaking sounds whenever he turned, and he accidentally damaged the...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Google Review
- June 27, 2024
It's a B service. I am happy with the advisor - well explained me my car condition.better driving feeling after the service), of cause , also they/dealer cleaned my car,and plus, I was able to get the 25% discount, so I paid $587.72It's a great customer service experience.
Response from the owner Replied: Hello Victor, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- June 27, 2024
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- June 27, 2024
The team of Mercedes-Benz of Stevens Creek is very professional and patient with customers. ( Shoutout to Cody!)My order is GLC300 with premium trim and we spent a lot of time choosing which package and setting that I want at the store and felt very well-treated and comfortable.At that time, I...
Response from the owner Replied: Hello Chi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 23, 2024
Response from the owner Replied: This low star review leads us to believe there's more we could have done for you. We would like to learn more about your customer experience. Please reach out to us at (408) 641-4610 at your earliest convenience. We look forward to speaking with you.
Cars.com Review
- June 23, 2024
Always accommodate me whenever I have an issue with my car on a timely basis
Dealer Replied: We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 23, 2024
It was the end of the day I had people driving on the freeway on my butt. I was trying to give instructions to the tech who books the appointment she was Spanish-speaking took her forever to figure out what I was saying and all I was saying is I need a CN scan?After an hour with her, I decided to...
Response from the owner Replied: Hi Deni, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- June 22, 2024
Very bad service center. The service advisor, Jay, set an expectation that wasn't met. We expected that with service, they would clean and vacuum our car as said by the advisor. However, they didn't clean the car. We pay a lot to mercedes service center, and that's what we get, low satisfaction....
Response from the owner Replied: Hi Dimpi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Cars.com Review
- June 22, 2024
Great experience, knowledgeable staff, wide selection, fair prices, no pressure tactics, and transparent pricing. Highly recommend!
Dealer Replied: Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 21, 2024
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Stevens Creek is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- June 21, 2024
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- June 19, 2024
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- June 19, 2024
Thank you for the service provided on my E350 4matic - was assigned to the great Advisor Stephen- provided detailed breakdown of work with video - update us throughout the car in their shop - that is impressive! Jack who facilitate our ride back to our destination and dropping off the car in our...
Response from the owner Replied: Hi Celia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 19, 2024
Service manger explains all the detail and completed as promised on time👍
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- June 19, 2024
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- June 19, 2024
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- June 19, 2024
Great customer service with Danny, he always keep me informed with my car service
Response from the owner Replied: We appreciate you taking the time to leave us a response, Kathy! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 18, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- June 18, 2024
Prompt and clear plan for the reparation
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Stevens Creek, we strive for excellence. Thank you for your business!
Google Review
- June 18, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- June 18, 2024
I have bought four cars from MB-Stevens Creek since 2004. The fact that I trust and accept my advisor, Danny Ho's assessments and recommendations is the reason I keep returning to MB-Stevens Creek for services despite the higher prices. Knowing that someone at this dealership is taking good care...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- June 18, 2024
Response from the owner Replied: Thank you for taking the time to leave us this fantastic review! We strive to provide an excellent customer experience at Mercedes-Benz of Stevens Creek. Thanks again!