I had a great experience from start to finish. The check-in process was smooth, communication with James Duffer was clear and timely throughout and everything went seamlessly all the way through to picking up my car. I really appreciated how easy and well-organized the whole experience was.

View on Cars.com

Stephen was a great service advisor, he made sure I understood the issues with the car and got the issues resolved very quickly in a timely manner. Really appreciate his help and will come back for future car maintenance. Thank you!

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

just now New WARNING! Do not do business with this dealership! They will lie directly to your face and nothing that they “promise “ you will be honored. Do not believe their pre inspection guarantee, they do not inspect their vehicles at all. I went in on Sunday January 8th to purchase a used 2013...

Dealer Replied: Hello Brittany, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We would like the opportunity to address your concerns. Please reach out to us directly at (408) 641-4610 when you have a chance. Thank you, and we look forward to hearing from you.

Read more

quick, nice and good deal, quick, nice and good deal,quick, nice and good deal,quick, nice and good deal,quick, nice and good deal,

Dealer Replied: Hi Michael, thank you for your positive review. We're happy to have been of service to you. We are always more than happy to assist you if anything else comes up. Take care!

View on Cars.com

I wish I could review them but I never was called back about the BMW I was interested in..

Dealer Replied: Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

View on Cars.com

From our first inquiry, MB of Stevens Creek acted like they really appreciated and wanted to earn our business. Our sales associate, sales manager, and finance manager were all knowledgeable, gracious, and respectful. Following our purchase the communication from MB has been exemplary, more so...

Dealer Replied: Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Read more

It was a bad decision on my behalf for allowing the finance manager sell me a useless warranty If purchasing from Mercedes-Benz of Stevens Creek, be prepared, bring lube and a condom.

Dealer Replied: Hi George, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

View on Cars.com

Great service.it was a great place to get a car maintenance done. Fast service, friendly staff, and great attention to detail. Will return again.

Dealer Replied: Hi Jessica, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.

View on Cars.com

Shah is great and attentive to all queries and follow up. The car was received in perfectly clean and cpo certified shape. Happy with purchase

Dealer Replied: Hi Jeannine, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

View on Cars.com

best customer service with Mr. Hossein. He took care of everything and with great deal that he offered. I appreciate of Mercedes of stevens Greek

Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

View on Cars.com

This was the best car buying experience in my entire life and I bought few cars here and there. Cesar is an excellent and knowledgeable salesman and Sultan is a very good Finance Manager, taking into consideration my needs and not pushing the stuff I did not need. Thank you guys for making the...

Dealer Replied: Hi Max, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. We do hope we can be of assistance in the future. Take care!

Read more

It was easy to buy the car. I called in the morning and the salesman, Shaheen, had the car ready gr me to drive when arrived

Dealer Replied: Hi Kathy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

View on Cars.com

Good service reps and on time completion of the required services. However, my car was not washed!

Dealer Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

View on Cars.com

Goran Muftic, a Sales Consultant at Mercedes-Benz is a very experienced and enthusiastic sales person at Mercedes-Benz of Stevens Creek. We have bought 3 cars from him since 2012. We surely would refer him to friends or such who are looking for one to buy.

Dealer Replied: Hi Julie, thank you for your positive review. We're glad we could help. If you have any further questions, please don't hesitate to contact us!

View on Cars.com

Love my new car and it was great working with Goran again. Always happy with the service in the past as well and love driving such a safe car.

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

View on Cars.com

I?ve purchased several cars over the years, and honestly, I?ve always had that lingering feeling that I might be overpaying or getting lost somewhere in the process. This time, though, it was completely different. From the moment I walked into the dealership, I was treated like family. Hany, the...

Dealer Replied: Hello Fadel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

nice service, good price, the vehicle is very good, I bought a used car in this dealer.

Dealer Replied: Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

I recently had the opportunity to interact with the Mercedes service department, and overall, the experience was pretty solid. The issue I was dealing with was a minor annoyance. Just a little noise in the cabin. You know, the kind that's not enough to cause major issues but still kind of gets on...

Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Read more

Bought a used car. Told them about issues next day via email and phone.. was ignored and never contacted.. sales person was nice .. but after you buy a car .. maybe because it was used .. they forget about you.. maybe if I bought a brand new $90k car I might of received more attention or help.. I...

Dealer Replied: Hi James, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

Read more

Jim was the best salesperson who helped me till I got what I wanted highly recommended. It?s my second vehicle from this dealer and I always get treated well.

Dealer Replied: Hi Benyam, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Ronnie zeid is very professional and very helpful for repair my s560.i was going to differant dealership before after my experience with him I decided to use this dealership

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!

View on Cars.com

My service advisor, Steve, is great. Very knowledgeable and friendly. Helpful. Facility?s remodeling is currently underway therefore it?s a little chaotic. Once it?s completed and hopefully there?s more seatings for customers to wait.

Dealer Replied: Hi Juliette, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Mercedes-Benz of Stevens Creek is a total nightmare. I purchased a car June 27 and didn’t even get it until July 16 after excuse after excuse. I spent over $500 in Lyfts, was promised reimbursement and never received it. The car had a broken visor that was glued back together, and just yesterday...

Dealer Replied: Hi Stephanie, Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Mercedes-Benz of Stevens Creek

Read more

Service is painless you get a great Mercedes loaner and coupled with a wonderful service rep. Can?t ask for anything better. That?s why I continue to buy Mercedes.

Dealer Replied: Hi Judith, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

View on Cars.com

Standard used car sales experience. Not all was shared with us regarding the state of the car. A small chip in the windshield was not disclosed. When we arrived home after purchasing the car we found some papers in the car that showed they knew about it but chose to hide it from us. They offered to...

Dealer Replied: Hi Erez, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

Read more

I had an excellent experience at this Mercedes-Benz dealership. From the moment I walked in, I was greeted warmly and made to feel at ease. The staff was professional, knowledgeable, and took the time to answer all my questions without ever making me feel rushed or pressured. The sales team was...

Dealer Replied: Hi Harmik, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

Read more

First class service when trading in my CLS550 and replacing it with a GLC43 AMG. Very fair trade in value and very helpful sales manager made the purchase of my new car extremely easy and hassle free.

Dealer Replied: Edward, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Excellent. Very nice experience and good service. Get nice car and fully cleaned . I will recomrnd to my friends for this dealership. Hope all will be good in future

Dealer Replied: We are pleased to hear you had such a positive experience with us, Swaran! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

View on Cars.com

I bought a pre-owned Jaguar this past week and it was the best experience I have ever had and I have bought and sold many cars in my lifetime. It was absolutely painless and the team went the extra mile to accommodate a small repair after purchase. This will be my go-to dealership for vehicles...

Dealer Replied: Hi David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Read more

I had an amazing experience at Mercedes-Benz of Stevens Creek. The staff was incredibly helpful, knowledgeable, and made the entire process smooth. I purchased a new GLC 350e, and everything from test drive to financing was handled professionally. Highly recommended!

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

View on Cars.com

My new GLC plugin hybrid was having trouble initializing the digital extras. It appears not able to finish the task beyond 24 hours. I reported the problem to my sales. She promptly arranged services and escalated the case to her manager and Mercedes Customer Assistance. A case was created with...

Dealer Replied: Hello Zheng, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

Read more

The purchase process with Stevens Creek Mercedes-Benz was very pleasant. It was a no-stress, no-pressure experience from start to finish. The vehicle was delivered right to my door by a courteous and professional driver. Everything went smoothly, and I couldn?t be happier. I absolutely love my new...

Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Read more

I bought this car online and dealt with Cesar, my sales rep. He was amazing and along with the general manager made the buying process simple and easy. They sent me photos and we facetimed to be able to see the car inside and out in detail. Cesar picked me up at the airport, had paperwork ready,...

Dealer Replied: Hello George, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and hope to serve you again in the future.

Read more

Recently (within last month) bought a used Mercedes from this dealership. Marvin was fantastic, answered all of my questions, went on test drive, found the second key, had it detailed before pickup and even took the time to program my phone, etc. I would have given 5 stars but the financing process...

Dealer Replied: Hi Claudia, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

Abdul the our salesman is amazing and very knowledgeable it was great working with him and the whole staff. I would recommend friends and family there

Dealer Replied: Hi Susie, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Susan was my service advisor. She was attentive to my needs and concerns. She answered all of my questions and made me feel at ease knowing my car was in good hands in its repair and maintenance and even made sure I had a rental that was fit for me as I don?t live in San Jose but in Gilroy but...

Dealer Replied: Melissa, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Read more

The most shady, dishonest and greedy Mercedes benz dealer by far. Found a vehicle I wanted to buy, didn’t really care to see it in person, just wanted to buy it online and come pick it up. One of their salesmen Asad was gonna “help me out” and “help my buy the vehicle before anyone”, he started the...

Dealer Replied: Hi David, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.

Read more

Steve Kirksey is the world's best adviser . He has the best personality Its always a joy seeing him

Dealer Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

I purchased a GLE 53 from Stevens Creek early this week and my experience was exceptional. I scheduled an appointment to check out a twilight blue color and Ace (sales rep) did an excellent job to show me car functions and also a test drive. Also managed to get a good price as well working with Ace....

Dealer Replied: Hi Sam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

I purchased a 2018 Red SLC300 for my wife for mother's day. The purchase was smooth, when we got the car home noticed a popping sound with the sunroof. Contacted the Sales Manager Ellen Lans, she was very proactive and within a few weeks got the sunroof repaired - and my wife is enjoying the car. ...

Dealer Replied: Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Read more

Ethan, my service advisor, is wonderful. He helps me get in and out quickly, keeps me up to date on my service, and is always available for questions. My service repair went smoothly, issues were resolved, and the technician sent me a video with information to help me understand what was happening....

Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read more

I brought my 2021 Mercedes-Benz to Stevens Creek in April 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was fine and that the issue was due to a door left open — no repairs were made. The problems...

Read more

I brought my 2021 Mercedes-Benz to Stevens Creek in April 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was fine and that the issue was due to a door left open — no repairs were made. The problems...

Consumer Replied: Thank you for the response. However, I’m disappointed that you’re asking me to call your main dealership line and “ask for the General Manager” — especially when no GM is listed on your staff page, and the number provided leads to your general reception. You already know who I am, the vehicle involved, and the full history. Asking me to call again and chase someone down — rather than reaching out directly with a real solution — feels like a canned response and not a serious attempt to address the issue. Unless this is standard practice for many unresolved customer situations, it’s also a bit concerning. If you’re genuinely interested in resolving this, I welcome direct outreach with a proposed solution, not a rerouted call. EDIT: Charlie called later today (possibly related to this thread), to let me know that the part that was broken at the dealership has a better ETA than initially announced. I will keep this review and my scoring updated.

Read more

Great service , Andrea was very helpful , friendly . Excellent customer service , always come to this dealer

Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

View on Cars.com

The advisor and technicians are professional and efficient. The other staff are friendly and helpful.

Dealer Replied: Hi David, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

View on Cars.com

John has taken care of my car with professional knowledge and good experience. He is also very responsive. I greatly appreciate the services rendered.

Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Easy,efficient, friendly customer service,great selection of cars,friendly sales will do business again 5 star

Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

View on Cars.com

Service manager Ethan Kurtz is excellent in communicating what will be done with the time for our servicing. Our concerns about any problem is noted and so far resolved. We really have confidence in his job.

Dealer Replied: Hello Karen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Always dependable service. Knowleadble and excellent manager John Stansberry. I will always use Steven’s Creek as my favorite place for any auto maintenance

Dealer Replied: Hello Rafael, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

View on Cars.com

Our experience in purchasing a previously owned vehicle was pleasant, professional, and yes we would gladly refer family and friends to your dealership. We knew what we wanted and our sales representative was friendly and knowledgeable. We appreciate the efficiency in wrapping up our transaction...

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Read more

pleasant experience..staff are nice, humble, attentive, respectful and knowledeable..they had me feeling comfortable, relaxed, heard and at ease throughout the process. -Jose Arias-

Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Jose! Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

Mr. Goran Muftic, the sales consultant I dealt with in this purchase, has rendered very professional knowledge and explanation to my questions, and he is so kind to my wife and me. This is the second purchase we dealt with Mr. Muftic, certainly, we will contact him again when we are going to buy a...

Dealer Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! We are always more than happy to assist you if anything else comes up. Take care!

Read more

This is the second vehicle we've bought at this dealership and the 4th one we've been helped with by Mr Tony Chiem. Besides the outstanding quality of Mercedes-Benz vehicles, it's the great customer service given by Tony that keeps us coming back time and again!

Dealer Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

View on Cars.com

I have bought several cars over the years from MB of SC. They always listen to my needs and can steer me to the correct vehicle. I would not buy a Mercedes Benz from anywhere else.

Dealer Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

View on Cars.com

The experience I had at Mercedes-Benz was outstanding as usual. John Stansberry is my service man and has been for sometime. He's always professional and courteous. He keeps me informed about the details of my service and there is never a surprise at the final conclusion of the repairs. Outstanding...

Dealer Replied: Hello Joella, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!

Read more