- March 22, 2023
Great service today! Everyone is so friendly and nice! The service area was pristine and the waiting area was lovely! Erika was amazing and very through with all the service details. Review
- March 10, 2023
They did a fabulous job on repairing the BMW X5. They have integrity and are very responsive. Estimate was reasonable and final bill did not exceed estimate. Review
- February 21, 2023
The communication at this dealership was exceptional. I found a car that I really liked on dealership’s website and requested information about availability of the vehicle. Within a few minutes I received a call from Kyle. We scheduled an appointment for the same day, and before I knew it, I was...
Google Review
- February 07, 2023
(Translated by Google) When I have gone to this store I always look for Erika because I feel more comfortable speaking Spanish, this lady deserves 5 stars, she is always very kind and explains everything I need to know, she is not a salesperson but she helps me even with that, my congratulations she...
Response from the owner Replied: Jorge, we think Erika is awesome too! Your satisfaction is important to us, so we want to sincerely thank you for choosing Luxury Auto Mall of Sioux Falls!
Google Review
- February 06, 2023
Top notch customer service!
Response from the owner Replied: Teresa, we are glad that you had a good experience - thank you for sharing! Review
- January 24, 2023
They did a great job getting me in and doing the service on my Escalade. I would highly recommend them for your Cadillac servicing needs.
Google Review
- January 20, 2023
The best. I have been in the automotive customer service business for over 40 years and understand the trials and tribulations at the dealership level. While traveling cross country from Virginia September 2023 I developed a no start count down on my Sprinter motorhome. Steve made no promises but we...
Response from the owner Replied: Pete, thank you for trusting us to help! We are thrilled at how your experience went with our dealership. We will be here anytime you need us!
Google Review
- October 15, 2022
19 gls450 Two times here for warranty and oil change. Both times female service agent has been terrible with attitude. Not once but twice. Seriously will not be coming back here!!! Omaha or Lincoln from now on!!!
Response from the owner Replied: Good Morning Mr. McCloud, we are sorry you had a poor experience. As you know we visited very briefly this morning. Please call me back at your convenience and we can discuss the appointment. Thank you, Neil Maxfield, Service Manager 605-336-2580 or 605-939-8060 cell Review
- September 28, 2022
I have worked with Luxury Auto for six years now. I am always impressed with their professionalism and their customer service. Tina does a great job of explaining how long parts may last. And allows you to make a decision as to whether or not you want to get that part taken care of immediately or...
Google Review
- September 16, 2022
Dealer doesn't supply buyers two sets of keys, only one
Response from the owner Replied: Rick, Mercedes Benz requires that all New and Certified Pre-Owned vehicles are delivered with two keys. We would like to look into your purchase further, would you please reach out to us at 605-336-5060. Review
- September 16, 2022
Jared did a wonderful job, showing us all the different models and options between the vehicles and helping us decide what was the best car to purchase for our needs. The entire staff was wonderful to work with! We will definitely be back for our next purchase! Sincerely, Tim and Daun
Google Review
- September 08, 2022
Decided to travel cross country from NY to California, the engine started loosing power in Sioux Falls, we called the Mercedes dealership Steve told us to bring the RV in, it needed a water pump that had to be ordered . Steve went above and beyond to accommodate us. Our mechanic Cory was a godsend...
Response from the owner Replied: Wow, thank you for sharing, Debra! These are the stories we love to hear!
Google Review
- August 04, 2022
Very unhelpful. Waited on the line for a over 30+ min just for them to be very unprofessional and uninformed. I had a simple ecu question that neither my helper or the technician could figure out. When I called MB Omaha a new guy who just started working helped me on the simple request and my car...
Response from the owner Replied: Matthew, this is Neil Maxfield, Service Manager at Mercedes-Benz of Sioux Falls, I would like to visit with you about your experience. Please call me at 605-336-2580. Review
- July 21, 2022
Good customer service. Answered all my questions and made the process easy. Respectful of my time and did a great job of showing me all of the different technical aspects of the vehicle. Thanks Review
- July 12, 2022
Prompt and offered extra service such as tire rotation and fee car wash- finished in nice time- coffee in very clean reception area- very courteous and respectful Review
- June 28, 2022
Had the oil changed in my BMW X5 great experience was in and out of there in no time. Nice clean and enjoyable. Nice to see some new cars in the showroom for once Review
- June 27, 2022
Had oil change done. The guys were fast and very friendly! I will be back! I had a great experience! A very clean work area. Review
- June 06, 2022
Quick and easy and affordable and I recommend. I went there today for my first time on a friend’s recommendation and I’ll keep going back.
Google Review
- May 16, 2022
Response from the owner Replied: Thank you for this great 5-star review! We really appreciate your business and helping to share the word about Mercedes-Benz of Sioux Falls. Review
- May 05, 2022
Sales are wonderful but I wouldn't recommend the service here. They refuse to take appointments for a lot of regular maintenance which means I've had to leave and return repeatedly when they are busy. Lack of respect for their customers time is frustrating. If the policy doesn't change, I'll likely... Review
- May 02, 2022
Had brakes replaced. Initial rotors squeaked after installation. They made it right, got me in and installed upgraded rotors at no additional cost. They made it right! Review
- April 22, 2022
Sorry about the sour grapes but I’ve dealt with this dealership twice and had poor service each time. Because they are the only Mercedes dealer in a large geographic area, unfortunately, they have had my business for service by default. I live over 200 miles from the dealer and must travel to reach... Review
- April 19, 2022
We were helped very quickly and treated very well. Our salesman was very polite and made sure we didn’t wait long at all. If I had a complaint it would be the selection of vehicles but they can’t help that. Review
- April 12, 2022
From the personal greeting when I drove in to the thoroughness and expedience of the appointment, everything was FIRST RATE! Comforting to know that my Cadillac will be in such good hands after moving here from Arizona. Review
- April 02, 2022
Very friendly fast and efficient, I will be taking all of my vehicles here from now on. Best customer service around town. Thank you guys.