Had a great experience with Addison. Very thorough and knowledgeable about all of the vehicles. Was not “salesy” at all and was patient with our buying process. Would absolutely recommend the dealership and Addison to anyone looking to purchase a car!

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We came from the Indianapolis area. Addison Almeda was the representative we dealt with. He was very thorough in getting the information we needed being 2 hrs away. He sent detailed videos and pics and did a great job following up with answers to questions we had. I would definitely recommend asking...

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Addison posted a picture of this cadillac xt4 and within minutes I was like well, looks like I need to come see this and test drive it! He made sure they held the car for me as I couldn't come until after work. He wasn't trying to sell me any of the packages and add ons they offer. Addison did a...

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I would be careful buying from this dealership! They sold my step daughter a used car and we have 19 different codes coming up on the car! I reached out to the sales manager with an email weeks ago with no response! I have reached out many times with no response. Very upset with the lack of response...

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Addison provided an exceptional customer experience. Highly recommend this location.

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It was one of the worst services I've ever had.1. Service was extremely slow: They took almost a whole month to change a battery n a back window2. Overpriced and under seved: The cost of these repairs is so high n the service doesn't match. Battery change: $780!!! Back window replacement:...

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Very friendly service

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Joe, in service, took great care of me and my SLK280. His kindness and knowledge was impressive. Napleton, in Schererville, can always be relied upon to do the right thing for its customers (I think they consider us family).

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Great service. Amy scheduled maintenance service and recall repairs. She provided a loaner car and all repairs and service was completed in one day. Well done!

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We’ve been searching for a used quality s60 for our daughter’s first car. We happened to come across Napleton Volvo during a google search. With being over 80 miles away and not knowing the dealership; we reached out to make sure they would be open. Made the long trip up to see the car and worked...

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I've had my car serviced here many times over the last few years and always had a great experience. A few weeks ago I purchased my first vehicle from the Napleton group and it was a great experience from start to finish. Highly recommend!!

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Response from the owner Replied: Thank you for sharing.

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Terrible customer service. My Alfa Romeo Stelvio has been in there possession since July ! I have yet to get a response back from Brandon the Claims department manager. Every time I call I get told he isn't in today . I would not recommend this company to anyone.

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Rough start but joe from service fixed everything. Paul came to bring me a loaner and was patient while i asked him to help with how to operate electric loaner and thank goodness! In the end my car was fixed, paul got my car back next day and joe helped get warranty coverage for the issue, and i had...

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Had to listen to the ugliest call I've ever heard from a dealership . Would not work with Joe . He was incredibly unprofessional in my opinion . Cannot recommend

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What a great experience! Addison was very knowledgeable and gave top-shelf service. Vince was also great to deal with and provided quality care and assistance. Together they made the whole process a pleasure.

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Vince was my salesman and he is great, he will get you the deal you want and a great car to take home and be proud of. I love my XC60 the best car I have ever owned and I am 71 so I have had a lot of car in my life.They also have a great service department that listens to YOU.

Response from the owner Replied: Thank you for your kind words and congratulations on your purchase!

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Just moved to Indiana and took my car in on the spur of the moment and the manager (Jon Dailey) came right up to me it took care of my car right then. Love the service from Mercedes service department they have high standards and it is so appreciated. Thank you again Napleton Schereville IN

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From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us...

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From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us...

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Mr. Addison was awesome and experience at Napleton was great.

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Great hassle free experience! Addison went above and beyond to make sure we were in and out in a timely manner. Thank you! Would definitely recommend my friends and family here.

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“The best, or nothing” is Mercedes slogan and that was not the experience I received from this Dealership’s Service department.The following are examples of my concerns with this Service Department:1) My service was paid for only for me to get into my car and the issue was still not remedied. Due to...

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Addison was great to work with and had everything ready when we arrived from 6 hours away.

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What an incredible buying experience at this location. I can not thank Holley, Glenn, and Jeff for giving us the best customer service and experience I have ever had at a car dealership. They were patient, and Holly took time out of her day off to come in and meet with us again to finally get a...

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The team here is great! Everyone was super friendly & helpful. Big shout out to Addison for getting me into a car, thank you!!!!!

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I’m am very excited to express how much of a wonderful experience it was to purchase from this dealership. I felt comfortable making my vehicle decision with the assistance of my saleswoman Holly. She was so knowledgeable about the vehicles and answered all of my questions. Ms. Holly even walked me...

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The service I received during my visit was excellent. Joe Durants excellent customer service and the time and attention that went into servicing my vehicle is greatly appreciated.

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Addison is the Man!! He assisted my husband and I in purchasing our new Mercedes Benz C300 and we have never been accommodated soooo fast!! What a pleasure!

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I purchased a 2017 Tacoma. I told them upfront I have excellent credit and will not be paying "loan origination fees" as I know there are banks/lending institutions that do NOT charge these fees. My salesman showed me my "pencil" deal and it did not have these fees. I felt good about it. Took the...

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Great experience from start to finish. Addison, Junior and Vincent answered all my million questions with a smile and a handshake. 👏👏👏👏👏

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I’m here giving a five star review to this company my man Addison took care of me. I was in and out with a nice Audi A7 which was the only car I was looking for. These guys are really friendly and happy to do their job. I have absolutely no complaints. Keep doing what you’re doing guys.!!!

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I purchased a 2017 Tacoma. I told them upfront I have excellent credit and will not be be paying "loan origination fees" as I know there are banks/lending institutions that do NOT charge these fees. My salesman should me my "pencil" deal and it did not have these fees. I felt good about. ...

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Pretty good.Benz dealer.

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I love my new car!! Very pleased with the thoughtful service and care we received from the entire team at Napleton - special shout out to Addison for his knowledgeable sales savvy. Thank you for everything!

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I have to give a shout out to Vince and Tony. These guys are the real deal!! I was having car trouble and coasted into their parking lot with a stalled vehicle. They were so kind and went above and beyond to help me get back on the road. This was my first experience at Napleton Autoworks and I was...

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One of the better car buying experiences I’ve encountered. No high pressure approach. Addison did a great job satisfying my requests and answering questions. Was able to spend some time reviewing maintenance history with the lead mechanic Jeremy, which was a huge bonus!

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Went to purchase windshield washer fluid. Junior said absolutely not, had me pull in and he filled the reservoir and sent me on my way! They always treat me like a queen.

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Addison helped us buy our vehicle. He was great to work with and would recommend him to anyone looking for a great experience

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I had the best experience buying my new Mercedes here! Everyone was so friendly and welcoming. From the moment I arrived, I was greeted by the most lovely soul, Holly. She introduced me to Roger, the sales manager, who answered my questions and kept me occupied until my salesperson was available....

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I recently bought a Mercedes-Benz from Napleton. From the moment I walked in, the team was incredibly professional, knowledgeable, and friendly. My salesperson Addison was attentive to my needs and preferences and helped me in the whole process. The financing process was smooth and easy, and I...

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I guess i can share my experience. Went in just get a oil change on an (older model) employees seem uptight or was just prejudiced really don't bother me either way really use to the act credit score prolly higher than 90%of staff anyways! I call in beforehand they told me to come on in $350 okay...

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