Review on Yelp
Yelp Review
- September 16, 2021
Buying cars right now is not easy with inventory so low but I called Napleton and was given immediate, up-to-date information and they had the car I wanted. We conducted most of the initial business via text since I'm 1.5 hours away and did NOT want to miss the opportunity to get my car. Vince was...
Review on Google
Google Review
- September 04, 2021
Be VERY careful! Just because this is a Mercedes dealership, doesn't mean they have higher standards when it comes to their used car sales. We made a lot of effort to see a used Lexus on the lot. We were told it was a trade in, and unless it met their standards, it would be auctioned off or sent to...
Review on Google
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Google Review
- August 05, 2021
Its been said in the reviews already, but Holly was so wonderful to work with! We have been to a bunch of dealerships in the last month; this was the best dealership we visited. We were looking for something very decently priced which was hard to find on its own. We came here on a whim to check out...
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Google Review
- July 20, 2021
My husband bought his car here not even a month ago and there were scratches all over the rim. Had to call multiple times to get a hold of someone to fix the rims. Finally was told to take the car in on a Tuesday morning which I took in today and they told me that they weren't sure if the rim guy...
Review on Google
Google Review
- July 19, 2021
SERVICE IS THE WORST I HAVE SEEN IN MY LIFE. MAKE THE TRIP TO Mercedes-Benz Of Orland Park BETTER SERVICE.
Review on Google
Google Review
- July 09, 2021
My experience at Napleton was excellent. After dealing with some of the worst salesman/customer service from Mercedes in Chicago, I decided to stop by this dealership and see what they had to offer. Natalie Lombardo helped me find the vehicle I was looking for and explained all the details to me. I...
Review on Google
Google Review
- July 08, 2021
They took care of me right away upon entering the dealership but have been told service is not always good so I'll give 4 stars based off of my own experience.
Review on Google
Google Review
- July 01, 2021
Sales manager and all staff are very personable and willing to work with you
Review on Google
Google Review
- June 01, 2021
Roger, Natalie and Jim made the purchase seamless, all were great to work with and very knowledgeable - this was a Volvo purchase
Review on Google
Google Review
- May 21, 2021
My lease to buy experience with both Natalie L and Mike was seamless and professional. After Natalie gathered my criteria for a new used car, Mike chose my first Volvo! Ive no regrets about this experience except after almost 4 weeks of my purchase date, my 18 Volvos battery died but the Service...
Review on Google
Google Review
- May 18, 2021
They are so kind and caring and John in service is the best
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Google Review
- April 19, 2021
HOLLY was all that and them some. The process was seamless and the whole staff and GM was very professional. We are so happy with our vehicle. Thanks for making us feel like familyWarren and Debbie Hunter #AskHolly
Review on Google
Google Review
- April 19, 2021
The staff at location from sales to finance are the best and my special sales woman MS HOLLY ...YOU ARE THE BEST ..she works hard and long for me..and everyone in this location Thank Al Johnson
Review on Google
Google Review
- April 18, 2021
HOLLY was all that and them some. The process was seamless and the whole staff and GM was very professional. We are so happy with our vehicle. Thanks for making us feel like familyWarren and Debbie Hunter #AskHolly
Review on Google
Google Review
- April 13, 2021
The staff at location from sales to finance are the best and my special sales woman MS HOLLY ...YOU ARE THE BEST ..she works hard and long for me..and everyone in this location Thank Al Johnson
Review on Google
Review on Cars.com
Cars.com Review
- April 09, 2021
Everyone was very friendly. They took the time to make you feel welcome. Great staff. Great cars. Great people. Only concern was wait time to get all of the paperwork done. Rob was the salesman. Great guy!
Review on Cars.com
Cars.com Review
- April 08, 2021
I am on my second purchase from this dealership. My main reason for my return is salesman Mr. Juan Barnes. He is friendly and very consistent. I love his follow through and check-ins after you have driven off the car lot. There is no pressure to buy and he is knowledgeable about the different...
Review on Google
Google Review
- April 03, 2021
Mr Juan, our salesperson was the best from beginning to end with the purchase great work ethic. love our new SUV. thank you
Review on Google
Google Review
- April 03, 2021
Terrible customer service. Really never experienced anything like it. Be warned! Would never buy a car here again, too many other dealers to choose from.
Review on Google
Google Review
- March 29, 2021
Mr Juan, our salesperson was the best from beginning to end with the purchase great work ethic. love our new SUV. thank you
Review on Google
Google Review
- March 22, 2021
Terrible customer service. Really never experienced anything like it. Be warned! Would never buy a car here again, too many other dealers to choose from.
Review on Yelp
Yelp Review
- March 20, 2021
We had a excellent experience here leasing our first Volvo. Natalie, our sales person, was so helpful and explained every feature of our new car. A fluke tire issue came up the day after we took the car home and they were quick to fix it and make it right. Their customer service is truly excellent....
Review on Google
Google Review
- March 05, 2021
I decided after owning my LR2 for about 11 years It told me it was time to part ways. Yes my Suv said I'm tired. I wasn't sure what kind of Suv I wanted but I wanted something different. It was nothing but God that led me and my husband to this beautiful spirit Holly Avant that put me in a brand new...
Review on Google
Google Review
- March 05, 2021
We dealt with Holly and she did an amazing job. We built and ordered a 2021 GLB. Delivery took a good while, like 6 months, but that's no fault to napelton shipping anything is a mess right now. They did a great job keeping us updated and making sure it was as hassle free as possible through the...
Review on Google
Google Review
- March 03, 2021
We dealt with Holly and she did an amazing job. We built and ordered a 2021 GLB. Delivery took a good while, like 6 months, but that's no fault to napelton shipping anything is a mess right now. They did a great job keeping us updated and making sure it was as hassle free as possible through the...
Review on Google
Google Review
- March 03, 2021
Napleton Mercedes in Schererville is by far THE BEST!...Roger and Natalie so friendly, very helpful, and outstandingly superb, I recommend giving them a visit, youre sure to leave with a smile due to over the top customer service!!...thanks Napleton I love my Mercedes GLA 250....
Review on Google
Google Review
- March 03, 2021
I decided after owning my LR2 for about 11 years It told me it was time to part ways. Yes my Suv said I'm tired. I wasn't sure what kind of Suv I wanted but I wanted something different. It was nothing but God that led me and my husband to this beautiful spirit Holly Avant that put me in a brand new...
Review on Google
Google Review
- February 19, 2021
Napleton Mercedes in Schererville is by far THE BEST!...Roger and Natalie so friendly, very helpful, and outstandingly superb, I recommend giving them a visit, youre sure to leave with a smile due to over the top customer service!!...thanks Napleton I love my Mercedes GLA 250....
Review on Cars.com
Cars.com Review
- February 11, 2021
It was the best car buying experience in my life! Roger handled a few emails, trade in without a hassle and to my surprise the vehicle was better than expected. It was a custom order and wait was worth it!!! Thank you all for the great experience.
Review on Google
Google Review
- February 05, 2021
This was my first to me getting service here. I could not have left happier. Everyone was super friendly and professional. I went in for a simple oil change, and left with a print out of everything thing that was done and with recommendations without feeling pressured. The complimentary car wash was...
Review on Google
Google Review
- February 03, 2021
This was my first to me getting service here. I could not have left happier. Everyone was super friendly and professional. I went in for a simple oil change, and left with a print out of everything thing that was done and with recommendations without feeling pressured. The complimentary car wash was...
Review on Google
Google Review
- February 03, 2021
Excellent car buying experience with Mike Walsh and Tony Turco. I came in from out of town for a CPO Volvo and received great attention and care throughout the buying process. I would definitely recommend doing business with Napleton Volvo!
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Google Review
- January 26, 2021
Excellent car buying experience with Mike Walsh and Tony Turco. I came in from out of town for a CPO Volvo and received great attention and care throughout the buying process. I would definitely recommend doing business with Napleton Volvo!
Review on Google
Review on Cars.com
Cars.com Review
- January 21, 2021
Always a great experience. Jim Dwyer is an awesome sells agent as well is Tracy in the finance department. The young lady in the front office was awesome too. This is my 4th purchase from this dealership and I dont have any complaints.
Review on Google
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Google Review
- January 05, 2021
A disabled Veteran that has a VA Fiduciary that manages my money, Joe in repair dept. stated they will Not accept payments from my fiduciary for repairs I need to pay and be reimbursed. Disabled Veterans with VA Fiduciary DON'T have control over their money that's why have a fiduciary to make...
Review on Google
Google Review
- January 05, 2021
When my family learned that Holly was going to Napleton, we were more than excited. Holly has helped our family with our cars for over 15 years. We've bought multiple cars from Holly in the past. Holly has always been very patient and knowledgable with any requests/questions we have had. She made...
Review on Google
Google Review
- January 05, 2021
After having my new red truck for only 3 days. After exchanging loaners every 2 weeks for the past 3 months.After countless emails & phone calls! I finally have my brand new truck Everyone at Napleton Autowerks of Schererville was exceptionally great!!! Especially Vince & Tony! They kept me...
Review on Google
Google Review
- January 05, 2021
As a service me Ive owned multiple Mercedes in different states working with service dealerships in Alaska, California, Nevada and now Indiana. While all experiences have been pleasant. This one takes the cake. Junior needs to be promoted. I was due for my B7 service and my service engine light came...
Review on Google
Google Review
- January 05, 2021
I was not necessarily in the market for a car however Holly Avant posted a picture of a E300 Mercedes that seemed to call my name. I gave her a call and made an appointment to go and see the car...It was love at first sight!Holly worked with us and was exceptionally knowledgeable about not only the...
Review on Google
Google Review
- January 03, 2021
I was not necessarily in the market for a car however Holly Avant posted a picture of a E300 Mercedes that seemed to call my name. I gave her a call and made an appointment to go and see the car...It was love at first sight!Holly worked with us and was exceptionally knowledgeable about not only the...
Review on Google
Google Review
- January 03, 2021
As a service me Ive owned multiple Mercedes in different states working with service dealerships in Alaska, California, Nevada and now Indiana. While all experiences have been pleasant. This one takes the cake. Junior needs to be promoted. I was due for my B7 service and my service engine light came...
Review on Google
Google Review
- January 03, 2021
Great place to buy an automobile. Vast selection to pick from and the staff is great. Holly was amazing! She knew her product and helped me find what best fit me. Id advise anybody to go get your next vehicle from her.
Review on Google
Google Review
- January 03, 2021
I was in search of a new truck but sure on what I wanted. Juan Barnes helped me make a great decision on my investment. He's patient and knowledgeable. I will definitely recommend him to others.
Review on Google
Google Review
- January 03, 2021
My car was serviced and it was an excellent experience. The staff is kind and friendly as well as professional. Thank you for the consistent great service.
Review on Google
Google Review
- January 03, 2021
Want to purchase my first Mercedes, Holly is anxious to sell me one. Very knowledgeable of the brand and has exceptional customer service. I will be returning to purchase my first Mercedes from my new friend Ms. HollyMae!!!
Review on Google
Google Review
- January 03, 2021
Excellent experience. if you are looking for a new or used vehicle, and have questions or concerns about the process, Holly is your experienced, seasoned, patient, knowledgeable sales person.
Review on Google
Google Review
- January 03, 2021
After having my new red truck for only 3 days. After exchanging loaners every 2 weeks for the past 3 months.After countless emails & phone calls! I finally have my brand new truck Everyone at Napleton Autowerks of Schererville was exceptionally great!!! Especially Vince & Tony! They kept me...
Review on Google
Google Review
- January 03, 2021
When my family learned that Holly was going to Napleton, we were more than excited. Holly has helped our family with our cars for over 15 years. We've bought multiple cars from Holly in the past. Holly has always been very patient and knowledgable with any requests/questions we have had. She made...
Review on Google
Google Review
- January 03, 2021
I purchased a car from Holly. She was very knowledgeable about the car and the financing. I would purchase from her again.
Review on Google
Google Review
- January 03, 2021
Great service and friendly people!!! Will go out of their way for you!!! Highly recommended!!! Very happy and satisfied!!!
Review on Google
Google Review
- January 03, 2021
An excellent buying experience with Juan on our purchase.
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Google Review
- January 02, 2021
A disabled Veteran that has a VA Fiduciary that manages my money, Joe in repair dept. stated they will Not accept payments from my fiduciary for repairs I need to pay and be reimbursed. Disabled Veterans with VA Fiduciary DON'T have control over their money that's why have a fiduciary to make...
Review on Google
Review on Google
Google Review
- December 24, 2020
Great service and friendly people!!! Will go out of their way for you!!! Highly recommended!!! Very happy and satisfied!!!
Review on Google
Google Review
- December 19, 2020
My car was serviced and it was an excellent experience. The staff is kind and friendly as well as professional. Thank you for the consistent great service.
Review on Google
Review on Google
Google Review
- December 12, 2020
I was in search of a new truck but sure on what I wanted. Juan Barnes helped me make a great decision on my investment. He's patient and knowledgeable. I will definitely recommend him to others.
Review on Cars.com
Cars.com Review
- December 12, 2020
Jim Dwyer was an outstanding sales consultant who took care of our every need. Great to find someone who seeks to understand what you want, then does everything possible to deliver it for you.
Jim and Roger both worked to find us the exact match with our needs and delivered as promised. We also...
Review on Google
Google Review
- December 12, 2020
Want to purchase my first Mercedes, Holly is anxious to sell me one. Very knowledgeable of the brand and has exceptional customer service. I will be returning to purchase my first Mercedes from my new friend Ms. HollyMae!!!
Review on Google
Google Review
- December 12, 2020
Excellent experience. if you are looking for a new or used vehicle, and have questions or concerns about the process, Holly is your experienced, seasoned, patient, knowledgeable sales person.
Review on Cars.com
Cars.com Review
- December 12, 2020
Excellent experience. if you are looking for a new or used vehicle, and have questions or concerns about the process, Holly is your experienced, seasoned, patient, knowledgeable sales person.
Review on Google
Google Review
- December 12, 2020
I purchased a car from Holly. She was very knowledgeable about the car and the financing. I would purchase from her again.
Review on Google
Google Review
- December 12, 2020
Great place to buy an automobile. Vast selection to pick from and the staff is great. Holly was amazing! She knew her product and helped me find what best fit me. Id advise anybody to go get your next vehicle from her.
Review on Google
Google Review
- December 09, 2020
An excellent buying experience with Juan on our purchase.
Review on Google
Google Review
- December 03, 2020
Holly Avant was phenomenal! She was knowledgeable, patient and ready to answer all questions I had about my purchase. I didn't feel rushed or pressured. As a Realtor, I am familiar with making client's feel at ease about large purchases. Holly was a master at it!
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Google Review
- November 29, 2020
Holly Avant was phenomenal! She was knowledgeable, patient and ready to answer all questions I had about my purchase. I didn't feel rushed or pressured. As a Realtor, I am familiar with making client's feel at ease about large purchases. Holly was a master at it!
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Google Review
- November 05, 2020
My salesperson, Juan, was awesome! He listened to my wants in my new purchase, and went above and beyond to ensure my car was loaded with the goodies I desired. He followed up with me after my purchase to ensure I was satisfied. Everyone I encountered during my transaction was friendly, honest, and...
Review on Google
Review on Google
Google Review
- November 03, 2020
Outstanding Service!Treat yourself today and ask for Holly!If you are looking to be treated with excellence, she's the person to see!Call her now! You deserve it!
Review on Google
Google Review
- November 03, 2020
My salesperson, Juan, was awesome! He listened to my wants in my new purchase, and went above and beyond to ensure my car was loaded with the goodies I desired. He followed up with me after my purchase to ensure I was satisfied. Everyone I encountered during my transaction was friendly, honest, and...
Review on Google
Google Review
- November 03, 2020
Brandon and Dan are true professionals, I rate Napleton Mercedes Benz a 10 , wonderful experience.
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Google Review
- October 28, 2020
Brandon and Dan are true professionals, I rate Napleton Mercedes Benz a 10 , wonderful experience.
Review on Google
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Review on Cars.com
Cars.com Review
- October 23, 2020
Easy process paperwork ready best program I've ever witness Roger and jim very helpful and took care of me thanks again Volvo care for putting me in a new 2021 xc 90 t6
Review on Google
Review on Google
Google Review
- October 14, 2020
My salesperson, Juan, was awesome! He listened to me wants in my new purchase and went above and beyond to ensure my car was loaded with the goodies I desired. He followed up with me after my purchase to ensure I was satisfied. Everyone I encountered during my transaction was friendly, honest, and...
Review on Google
Google Review
- October 12, 2020
Outstanding Service!Treat yourself today and ask for Holly!If you are looking to be treated with excellence, she's the person to see!Call her now! You deserve it!
Review on Google
Review on Google
Google Review
- October 03, 2020
Bought a brand new 2020 Nissan Rogue.When I first arrived, Bill met us outside and was the first to help us. He was very friendly throughout the entire transactions. He got us the best price for the vehicle. Everyone at Nissan was friendly and welcoming. I would definitely recommend Bill to...
Review on Google
Google Review
- October 03, 2020
This is my 2nd vehicle with Napleton AutoWerks and each experience was stress-free. No hassle, No BS and great customer service. Never once was being "sold", but rather was being "Serviced". I look forward to returning for my next vehicle. Thanks Vince and the Napleton Mercedes team!
Review on Google
Google Review
- October 03, 2020
I had a good service experience. My car was overheating and it was working great now! It took a little longer than expected to get my vehicle back, but Brandon was able to get my into a courtesy vehicle so I was happy about that! Thanks!
Review on Google
Google Review
- October 03, 2020
I truly enjoyed buying a car at Napleton! Holly truly made my car purchase fun and insightful! If you are Looking for a high quality vehicle, great customer service, and a memorable experience see the team at Napleton! I love my new car!!!
Review on Google
Google Review
- October 03, 2020
My sale person was Robert, a great personality with patient to show you how to work all the digits in the vehicle. when buying a car ask for Robert Valle.
Review on Google
Google Review
- October 03, 2020
The service department is HORRIBLE. I will never. Ever. Take my car there again. I scheduled an appointment with a Mercedes dealership thats 45 min further out than Napleton just so I dont have to deal with them anymore.
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Google Review
- October 02, 2020
Great experience despite the renovation/construction.
Review on Google
Google Review
- September 30, 2020
Bought a brand new 2020 Nissan Rogue.When I first arrived, Bill met us outside and was the first to help us. He was very friendly throughout the entire transactions. He got us the best price for the vehicle. Everyone at Nissan was friendly and welcoming. I would definitely recommend Bill to...
Review on Google
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Google Review
- September 25, 2020
I had a good service experience. My car was overheating and it was working great now! It took a little longer than expected to get my vehicle back, but Brandon was able to get my into a courtesy vehicle so I was happy about that! Thanks!
Review on Cars.com
Cars.com Review
- September 24, 2020
My salesman Vince Fiore was great! He Took time to go over every detail of the vehicle. I appreciate his time and patience. It didnt feel like other car dealerships. Hats off!!
Review on Google
Google Review
- September 23, 2020
The service department is HORRIBLE. I will never. Ever. Take my car there again. I scheduled an appointment with a Mercedes dealership thats 45 min further out than Napleton just so I dont have to deal with them anymore.
Review on Google