Their manager has been extremely honest and professional and everyone there has worked with me to make this happen. I could not be more thankful.

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The sales person didn’t know anything about the car. The rear fenders were scratched up. Not worth the asking price.

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I drive about 1.5 hours to get my Volvo serviced whenever it needs done, but I always leave incredibly satisfied. A few weeks ago, I brought my car in because there was a piece of my undercarriage that was hanging low to the ground and I didn't know what type of screws were needed to put it back...

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I bought a used Kia optima from these people and a spare key as well. Every time we try to get in contact with the employee that sold us the car and the key. We get ghosted and they never call or even message us back with a response. I will never ever recommend making a purchase with this company or...

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Scheduled for a service A and to check why it took a couple attempts to start the car, Joe in service mentioned a bad battery. 2 hour job took 3 days with no loaner and $730 later i get sent home with a bad battery ( had to take it to O'reily for them to tell me that after not starting the next...

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What started off as a great experience (thanks to Mr. bill, Ms.thersea & Karen)ended up being one of the most hurtful & frustrating experiences I’ve ever had at a dealership … I will never take my Mercedes to this place again… after being called out of my name by a worker in the service department...

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WORST dealership in America. PLEASE do not take your vehicle to these xxxxxxxx. You will be sorry…

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We took our 2024 AMG GLE53 to Napleton Autowerks for the initial oil change. The service was terrible, the wait [notwithstanding having a prior scheduled appointment] was several hours in the store. The price of the oil change was astronomical (over $500US), and to add insult to injury—- we...

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We took our 2024 AMG GLE53 to Napleton Autowerks for the initial oil change. The service was terrible, the wait [notwithstanding having a prior scheduled appointment] was several hours in the store. The price of the oil change was astronomical (over $500US), and to add insult to injury—- we...

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just got done picking up my 2003 55 amg.brought it in because i didnt have any brakes whatsoever .first person i had seen was joe from the service dept.I have to tell you see him first .He was honest and upfront I was a little worried and joe put that all to rest.I Will tell you my experience with...

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Yesterday was my second visit to this shop, and it is not a dealership! This will definitely be my last time.The advisor quoted me one price when I brought the car in.In the end, the price was almost double.I requested service A7, but they performed service B instead.The supervisor had "just" left,...

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Great service

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Bad service at all.

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Marcus in parts was so helpful, efficient and kind. Highly recommend!

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Horrible customer service ,manager text me everyday to be sarcastic but never sent any information I asked for ,then sold the vehicle and text me to brag about the sell ,I had already purchased a vehicle by then . Never deal with this company again ,sales manager sucks

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I only have my car serviced here, and it’s always great service and friendly faces, thank you!

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I’m exhausted with Mediocre treatment whenever I visit the service department. It’s always lackluster customer service. I was given a time frame until completion, the time went over so I walked outside to see if I saw my vehicle. No surprise it was sitting outside completed, yet no one told me. I...

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I inquired about a 2012 MB R350 and this dealership will NOT sell you a vehicle unless you are physically present to sign documents. They should acknowledge this fact in the advertising. Beware if you are not willing to fly/drive to this dealership you CANNOT purchase a vehicle. Terrible.

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I inquired about a 2012 MB R350 and this dealership will NOT sell you a vehicle unless you are physically present to sign documents. They should acknowledge this fact in the advertising. Beware if you are not willing to fly/drive to this dealership you CANNOT purchase a vehicle. Terrible.

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Consumer beware! The customer service was horrible, and the service was even worse. This establishment @Napleton's Autowerks of Indiana in Schererville epitomizes the notion or term, "stealership." I took my car there for a pre-diagnosed issue of Electronic Ignition System (EIS) failure. Service rep...

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Purchased a CPO flagship model Mercedes from this dealership. When we pointed out issues that needed to be addressed we were reminded by the salesman multiple times "don't forget this is a used vehicle." Yes - I am very well aware of that, but as a dealership, you are supposed to put in at least...

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I had the most horrific experience with this dealership. From the purchase of my car all the way to the service. When I first bought it the fuel tank had to be replaced right away on a brand new Mercedes. It read I had a certain amount of gas that I didn’t . I ran out of gas in it. Something I...

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I really enjoyed my car buying experience at Napleton. Addison was my salesman and he was GREAT! He put me in a amazing Range Rover! He was attentive to my wants and even stayed within my budget! Go see Addy!

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I dropped my car to get serviced for a specific malfunction and then I told them to check everything else and let me know if anything else needs to be serviced. They told me that they don’t do that and every service is its own charge. So if you take your car there to replace a battery and they see...

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Recently had my vehicle serviced here and had an outstanding experience. Tony (GM) along with Joe and Bill in the service department didn’t miss a beat! These guys are top notch in customer service and I’m happy to have them as my local dealer.

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I recently purchased a used car from them and was a seamless experience. I had the pleasure of being taken care of by Natalie Lombardo, and Robert. They made sure things very clear and went above and beyond what they had to do to make sure I was satisfied. When I drove and examine at the car I did...

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I've had a horrible experience here almost every time I have to go there. First time it took them 2 hours to get my car back after washing because they forgot. Second time they charged me for what the warranty covered and didn't replace the actual part only cleared the light resulting in me having...

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I guess i can share my experience. Went in just get a oil change on an (older model) employees seem uptight or was just prejudiced really don't bother me either way really use to the act credit score prolly higher than 90%of staff anyways! I call in beforehand they told me to come on in $350 okay...

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