Google Review
- March 20, 2023
Service Department is top notch! I bought my car elsewhere and Napleton Service welcomed me and my vehicle with open arms. Fast. Friendly. Professional.
Cars.com Review
- March 13, 2023
Great for Sales, Tony and his team are wonderful. Bought numerous vehicles rom them. The Service department however is a different matter, hence the low score. Been a customer for over 12 years now and each time one is treated as if you are a nuisance. The last straw was today. They had my vehicle...
Google Review
- March 09, 2023
Had a great experience working with the entire team, Addison Alameda in sales was helpful and on top of things. Start to finish was a smooth transaction.
Google Review
- March 09, 2023
This dealership greeted me and I felt calm and welcome. Vince was my salesman highly recommend him if you need a car he's great. Overall great dealership. Superb experience.
Response from the owner Replied: Glad to hear about your positive experience.
Google Review
- March 05, 2023
I made an appointment for a B1 service. I was the first in and everything turned out just fine. It took about 2 hrs. Everyone was nice and courteous. I love that new Electric Mercedes SUV..I am praying for a Generous, Angelic donor that wants to purchase it for me as an act of kindness.(2023 EQS...
Google Review
- March 03, 2023
Let me start by stating MS HOLLY AVANT is ABSOLUTELY AMAZING! Her and Jeff Tambourino really made sure I was completely taken care of and was happy from beginning to end of my purchasing process! If your looking for a Mercedes please contact them immediately! Honestly ; you will be treated like...
Google Review
- February 28, 2023
This is a very great place for used and new vehicles. The salesman was Addison and he was very nice with the whole process. I got a great deal and a great vehicle. Addison told me all the features and options about the vehicle and made my deciding process very easy. It has been 45 days since i...
Google Review
- February 24, 2023
They are great people and will HELP you if not they will do there BEST to make sure HAPPY 👍Make sure you ask JUAN
Google Review
- February 22, 2023
If you’re looking for a trustworthy dealership that goes above and beyond for its customers - look no further. Jason (sales) knows every detail about these cars inside and out and is a NO PRESSURE person. I repeat - NO PRESSURE! He’s trustworthy and sincere and follows up long after the salesman....
Google Review
- January 30, 2023
Over the years I have had many service calls for my Mercedes. The folks at Napleton, and especially Junior, have been outstanding.
Google Review
- January 30, 2023
Excellent service!
Google Review
- January 28, 2023
The best customer service! Addison was my sales rep and helped answer every question. Addison is very knowledgeable and made me feel very comfortable with my purchase. I will be buying my next Mercedes from Napelton!
Cars.com Review
- January 21, 2023
I have bought a lot vehicles in my life but this was one of the best experiences I’ve ever had the entire staff was great
Google Review
- January 19, 2023
I bought my first car from here and everyone was amazing. Addison took care of me and he did a great job. He made the complete car buying experience simple. I highly recommend.
Google Review
- January 10, 2023
Google Review
- December 29, 2022
Addison is the best! I was hesitant on the purchase of my new 2023 Mercedes, but he put me at ease. Highly recommend.
Google Review
- December 27, 2022
I have purchased numerous vehicles in my time (over 55 years) and had an "over the top" experience with 1st: a scheduled oil change with very nice service writters and 2nd: an unplaned purchase/trade with a few remarkable men nameing 3... Addison, Vince & Jeff who where not your sterio type...
Google Review
- December 22, 2022
I had the greatest experience buying my first Mercedes. Everyone was so kind. Thank you so much.
Yelp Review
- December 19, 2022
I was looking for a specific car and found it at Napleton. Jason helped me through the process and patiently explained all the vehicles features. It was no pressure, no bs, which I have little patience for. I had visited multiple dealerships and felt pressed. I found the perfect car and couldn't be...
Google Review
- December 12, 2022
Great experience leasing a new Mercedes. Addison was quick to complete the transaction and very knowledgeable about all the features. Will be buying from them again.
Google Review
- November 07, 2022
Google Review
- November 07, 2022
Great experience, friendly staff, Addison was on top of the transaction. Travelled from out of state to pick up Mercedes, test drove vehicle, offered refreshments, and signed the paperwork. It couldn't have been more convenient. Thanks!
Google Review
- November 04, 2022
I’m 15mins from this dealership and still take my Mercedes to Orland Park IL. They have some of the most rudest people I’ve ever encountered. I even purchased/leased my car from here. But never again and will never ever recommend them to anyone. Trust me. Please take the extra time and be more then...
Google Review
- November 03, 2022
Horrible service department! Leave messages and they never call you back! Do not recommend!
Google Review
- October 31, 2022
Terrible service had an appointment for an oil change and they still made me wait three hours, And he paid $250 and I bet you they didn’t even replace the filter to my C 300
Google Review
- October 29, 2022
Google Review
- October 20, 2022
This was one of the best experiences I had. Addison was very helpful in the process of buying my new car. Jeff in Finance was very helpful. Everyone was friendly and professional.
Google Review
- October 18, 2022
Such an awesome environment, my salesmen Addison was fantastic and all of the managers involved were very helpful and professional.
Cars.com Review
- October 18, 2022
The heavy set lady who collects payments all the time in the service department is extremely rude. The service guy handed her my keys on top of my service bill. She flipped my key fob across her desk showing no care at all about breaking it. It’s all caught on camera ( 1/18/22 at 1:15-1:20pm ) I...
Google Review
- October 17, 2022
They dont give fair trade in for your vehicle and are not negotiable on there vehicles price.
Google Review
- October 06, 2022
Customer service is non existent.
Google Review
- October 06, 2022
Junior in service department was exceptional. Gave great advice for the repairs of my vehicle. Trustworthy.
Response from the owner Replied: Thank you for sharing your experience with our Service Department!
Google Review
- September 28, 2022
They treat customers like animals. And they don’t know anything about fixing cars.
Google Review
- September 26, 2022
I have to take a moment to brag and give a major props to this dealership and group of employees! Addison was a salesman that did not pressure me to purchase, Tony and Vince put in extra effort to give me all kinds of options for my financing and Jeff was the finance MAN. It's awesome to finally...
Google Review
- September 22, 2022
I just wanted to take the opportunity to write my sincerest thanks for your service!! This was my first time buying a Mercedes, and Addison Almeda was an amazing help!! Made the process a lot easier. He’s a great salesman, very knowledgeable about the cars. I will go back to this dealership for...
Google Review
- September 20, 2022
Low quality for Mercedes
Google Review
- September 19, 2022
Addison! You rockstar! You & your team helped me get the best car for my family under my budget. You were kind & answered all questions! Will have to drop by soon with Chicago food 😏 to thank you again!
Google Review
- September 11, 2022
If you have a Mercedes and you are in the area be sure to come here
Google Review
- September 11, 2022
Addison is great!!!If you are in the market for a pre-owned vehicle or a Mercedes he is very knowledgeable and is not pushy! Definitely go to Napleton and ask for him!! Husband and I bought and sold a car at this dealership and worked with Addison and Jeff T in finance and Tony T -What a smooth...
Google Review
- September 10, 2022
Great service. Really appreciate the professionalism and above & beyond efforts of Joe (service mgr), Tony (general manager) and Ralph (customer service) to get me back on the road after road debris blew out TWO tires on my 1-month-old GLC. Terrific, customer service oriented dealership.
Google Review
- September 03, 2022
Purchased a CPO flagship model Mercedes from this dealership. When we pointed out issues that needed to be addressed we were reminded by the salesman multiple times "don't forget this is a used vehicle." Yes - I am very well aware of that, but as a dealership, you are supposed to put in at least...
Google Review
- August 27, 2022
Google Review
- August 26, 2022
Jason was a no pressure salesman and easy to work with. I appreciate all of the Napleton Autowerks team. They made this car buying experience memorable, for a new customer!
Google Review
- August 24, 2022
Note that service does not open until 7:30 instead of 7. Other than that this is a top notch service department and dealership! Friendly and efficient.. highly recommend.
Google Review
- August 12, 2022
I had a great experience at Napleton Autowerks. Found the exact car I wanted at a fair price with excellent customer service. I highly recommend this dealership.
Google Review
- July 05, 2022
Great job
Cars.com Review
- June 08, 2022
Salesman was very personable and friendly when my wife and I visited the dealership. The finance person was very friendly and very helpful when we needed financing the auto purchased. They both were better than the average dealer staff and I will buy my next auto from this place. The experience...
Google Review
- June 03, 2022
Terrible Customer Service!
Google Review
- May 31, 2022
This was my first visit for a wiper replacement. I was directed to parts to purchase the wiper that service would replace. At the payment counter I was told to sign 3 papers for a part I was purchasing in cash. I was given attitude and incredulous looks when I refused to sign papers for a $16 cash...
Google Review
- May 10, 2022
Not a good place if you have a trade. They were thousands below what the trade in value was estimated online, thousands below other dealership offers, and thousands below what Vroom or KBB offered. Even though they were professional, courteous, was a waste of my night. Hope this can save other...
Google Review
- May 06, 2022
The place yo go for a leaseGreat staff.
Google Review
- May 03, 2022
Top notch customer service! Exceptional job servicing vechicle. Upfront and honest! Thank you!
Google Review
- April 29, 2022
Purchased a Benz from here for my Turo business and the staff was very friendly and professional. Had a mishap with the car audio and luckily I had a warranty from the CPO and they took good care of me.Also, the car only had one key and wasn’t cleaned all the way upon delivery, they heard my...
Google Review
- April 22, 2022
Natalie was absolutely awesome. She taught me so much about my car. If you are in the market for a mercedes this is the place to come. And make sure you see Natalie! She's amazing 👏
Cars.com Review
- April 15, 2022
Jason was great and made the entire process go by quickly and smoothly! Everyone went above and beyond even to the point of convoying back to my home with my new car instead of making me make several trips back and forth with family members.
Google Review
- April 13, 2022
Tony in sales and Joe in service took really good care of me