Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
DealerRater Review
- April 11, 2020
First they suspended valet service, very annoying. Apparently I'm not the only customer who complained, because they brought it back. Then they instituted a check processing machine that was annoying, insulting, and shared customer personal data with some sketchy offshore operators. I complained....
CarGurus Review
- April 03, 2020
Prompt response.
Google Review
- March 18, 2020
Always a friendly experience
Response from the owner Replied: Antonio, thank you for the kind words, we really appreciate!
Google Review
- March 18, 2020
I am SO VERY APPRECIATIVE to DAVID SANTAGATE, for service on my vehicle when having to return a second time for the same previous repair. Not only was the work done in a timely manner, but David SANTAGATE went above & beyond my needs or expectations due to an Emergency situation I endured that kept...
Response from the owner Replied: Johanne, we couldn't be happier to hear that David was able to make your experience simple, and we're glad to hear everything worked out! Thank you for taking the time to leave such a kind review, we really appreciate it.
Google Review
- February 22, 2020
Visited the service department for some recall work, and was treated very well!
Response from the owner Replied: Edward, we love to hear you enjoyed your recent service experience with us and we can't wait to have the opportunity to work with you again in the future!
Google Review
- February 14, 2020
At a dealership there are 2 very different sides of the house - sales and service. Both sides, in this case, are doing a great job. The reason I didn't give 5 stars is because their service prices are too expensive if the work is not covered under warranty. But, this service center at MBWF is no...
Response from the owner Replied: Brendan, thank you so much for the kind words about our service and sales teams, we really appreciate! We understand that service can sometimes be more money then we expect, but we invite you to take a peek at our service specials so you can score huge offers on the service your Mercedes-Benz needs!
Yelp Review
- February 12, 2020
Took my E550 here and was pleasantly surprised by service and follow-up. Dave in service dept was very helpful and I will continue to take my vehicle here. Very nice facilities (checked out the bathroom for cleanliness etc) and processes. Loaner car was great (new C class) and return+ pickup process...
Google Review
- February 04, 2020
Response from the owner Replied: Julie, thanks for your five-star rating, we really appreciate it!
DealerRater Review
- February 04, 2020
I cannot express enough how appreciative I am for the kindness and consideration of the service team who went above and beyond for me and my family
Google Review
- February 01, 2020
Response from the owner Replied: Adana, thank you so much for taking the time to leave us a four-star review, we really appreciate it! if there is anything we can do differently in the future to earn all five stars, please let us know!
Google Review
- January 23, 2020
Best place to get service in town the staff is amazingly helpful and courteous, they truly make you feel like family. I always feel like I'm being treated fairly and that they have my back - buying a car is way more then a one time transaction it's also the care and protection you get when something...
Response from the owner Replied: Alexander, thank you so much for leaving such a kind review about your recent service experience with us, we really appreciate it! We hope to have the opportunity to work with you again for all of your future service needs!
Cars.com Review
- January 23, 2020
Spacial thanks to Mr Brandon North for the great customer service one of my best experiences ever. I live in Woodbridge VA and I was shopping for a vehicle with many options *distronic* was my main option. I was very cautious from any dealership in New York or New Jersey As the have the Biggest...
Google Review
- January 21, 2020
The Mercedes of Wappingers staff were a great help in getting me into the truck I needed. After watching my GMC rust out from under me for 22 years, Ive found a suitable, and more capable replacement ! Special thanks to Vinny Ricotta for all his help in making this happen, and to Devin in service...
Response from the owner Replied: Michal, thank you for choosing Mercedes-Benz of Wappingers Falls and thank you for taking the time to leave such a kind review for Vinny and Devin! We are thrilled to hear that you've made the switch to Mercedes-Benz and we hope you are loving your new Mercedes-Benz!
CarGurus Review
- December 21, 2019
The lady that took care of us and was able to sell us the car was extremely helpful. She was very nice and precise and was even willing to drive the car to...
Google Review
- December 17, 2019
Nice place and Nick the man in parts very helpful .nice people there
Response from the owner Replied: Thank you for taking the time to leave us such a kind review about Nick and our dealership, we really appreciate it!
Google Review
- December 10, 2019
Best MB dealer in my opinion. I have dealt with 3 or 4 dealer locations. This one by far is the best. Especially, their parts service. Best prices and they actually answer questions and return calls as well as send emails.
Response from the owner Replied: Mohamed, thank you so much for the kind words about our dealership, we really appreciate it and we can't wait to have the opportunity to work with you again soon!
Google Review
- December 09, 2019
Response from the owner Replied: Mike, thanks for the great rating, we really appreciate it!
Google Review
- December 09, 2019
Response from the owner Replied: Mike, thanks for the great rating, we really appreciate it!
Google Review
- December 07, 2019
I didn't end up buying a vehicle here but it was one of the best dealership experiences I've ever had. Everyone from the receptionists at the front to the manager Vinny and my salesman Luther were exceptional! No pressure, great test-drive and straight forward answers to my questions. I will...
Response from the owner Replied: Thank you so much for the kind words about your recent experience with us! We aim to provide an exceptional experience for all of our customers and to hear we accomplished this for you means so much, thank you!
Google Review
- December 02, 2019
Everyone that I dealt with from the valet, loaner person to my Service Advisor (JC) were an absolute pleasure. Everything was done with precision, from the price to pick up. First class all the way.
Response from the owner Replied: Teri, thank you so much for the kind words about our dealership! We aim to provide 100% customer satisfaction to all of our customers and to hear we accomplished during your visit means so much!
Facebook - Web Review
- November 29, 2019
Service was very courteous. Salesman Was great . Hope the issue stops
Yelp Review
- November 27, 2019
Top Notch!!! My advisor (JC) handled and explained my entire repair. Heintroduced me to the Service Manager John Nelson being that I was a first time customer. The loaner administrator was also amazing. Full explanations and lots of smiles. My vehicle was ready as promised with a wash and detail....
Google Review
- November 26, 2019
I cant say enough good things about JC in service. He is an absolute pleasure to deal with and always makes sure Im taken care of. He works around your schedule and ensures you leave happy every visit. I came in for an oil changed and turned out I had a recall on my car as well. He made sure I had a...
Response from the owner Replied: Lauren, we are thrilled to hear that JC was able to provide you with a five-star car-buying experience! Thank you for taking the time to leave us such a kind review and we can't wait to work with you again soon!
Google Review
- November 23, 2019
I have been a customer for decades and Vincent Ricotta and his sales staff are honest and caring people. The service is by far the best service that exceeds expectations!
Response from the owner Replied: William, thank you so much for taking the time to share such a kind review, we really appreciate it!
Google Review
- November 21, 2019
Always respectful and take care of you as soon as you walk through the doors
Response from the owner Replied: Taurus, thank you so much for taking the time to leave us such a kind review, we really appreciate it and can't wait to work with you again soon!
Google Review
- November 14, 2019
I cannot say enough amazing things about the service department here! They are always courteous and prompt with their replies and my concerns. I tried dealing with another location, but immediately returned to these folks here in Wappingers Falls. I have to give a shout out to Terrell Buttone. ...
Response from the owner Replied: Eugene, thank you so much for you taking the time to leave us such a kind review about your recent service experience with Terrell and your loaner experience with Gina! We are thrilled to see that they were able to provide you with a five-star and we can't wait to have the opportunity to work with you and your wife again in the future!
Google Review
- November 14, 2019
All nice folks there, courteous and helpful.
Response from the owner Replied: Darold, thank you so much for the kind words about our staff, we really appreciate it and can't wait to work with you in the future!
Facebook - Web Review
- November 13, 2019
Thank you Gina ,John and the staff in the Service dept. Always taking care of my car and me.
Mercedes-Benz of Wappinger Falls Replied: Emilia, thank you so much for the kind words about Gina, John, and our service department! We couldn't be happier to hear that you have continuously enjoyed your service experiences with us, and we can't wait to work with you again soon!
Google Review
- November 01, 2019
Response from the owner Replied: Aleksey, thanks for the five-star rating, we really appreciate it!
Google Review
- October 26, 2019
Response from the owner Replied: Robin, thank you for the five-star review, we really appreciate it!
Google Review
- October 16, 2019
Response from the owner Replied: Scott, thank you for the five-star review, we really appreciate it!
Google Review
- October 03, 2019
Was the easier most pleasant car buying experience Ive ever hadDont know what else to sayLilian was fantastic!
Response from the owner Replied: Dom, thank you for the kind words about Lilian and your experience, we really appreciate it and can't wait to work with you again soon!
Google Review
- August 05, 2019
Absolutely amazing. Top class service, awesome job cleaning my car, and my c300 drove beautifully after my service.
Response from the owner Replied: William, we are thrilled to hear that you had a five-star service experience and we cannot wait to work with you again in the future for all of your vehicle needs!
Google Review
- August 04, 2019
Absolutely amazing. Too class service, awesome job cleaning my car, and my c300 drove beautifully after my service
Google Review
- August 03, 2019
Best dealership in Dutchess County
Response from the owner Replied: Chris, thank you so much for the kind words about our dealership, we really appreciate it!
Google Review
- July 27, 2019
I really like coming here for service, they are all very professional in their jobs and it is always easy in and easy out. JC is the man.
Response from the owner Replied: Rob, thank you for the review! We truly appreciate the kind words and we are happy to have loyal customers such as yourself. Please reach out if we can be of further assistance. Take care!
Facebook - Web Review
- July 22, 2019
Had a service done today the staff were quick efficient and friendly. Thank you everyone!
Mercedes-Benz of Wappinger Falls Replied: Scott, thank you for taking the time to leave us a review. We are more than happy to hear about your recent service visit and wish you all the best. Please reach out if we can be of further assistance. Take care!
Google Review
- July 12, 2019
Excellent service department. Friendly and thorough. I typically do not go to dealers for service but Im glad I did! The mechanic working on my car noticed a potentially catastrophic problem and fixed it for almost nothing.
Response from the owner Replied: Vince, we are thrilled to hear that your service experience was so enjoyable and we hope to work with you again soon! Thank you for the kind words and five-stars, we really appreciate it!
Yelp Review
- July 12, 2019
Excellent service department. Friendly and thorough. I typically do not go to dealers for service but Im glad I did! The mechanic working on my car noticed a potentially catastrophic problem and fixed it for almost nothing.
Google Review
- July 08, 2019
We bought our first Mercedes, and our experience was the best that we have ever had purchasing a vehicle. We wanted to take the time to thank Adenike Dean, our Sales Concierge. Adenike is an exceptional salespersone, her knowledge of the car was above and beyond. She suggested we try one of their...
Response from the owner Replied: We are thrilled to hear that you enjoyed your car buying experience with us! Our number one goal is 100% customer satisfaction and to hear we accomplished that for you means so much to us! Thank you for taking the time to leave us such a kind review, we really appreciate it and we are so grateful to have you as a loyal customer! Thank you!
Yelp Review
- July 08, 2019
We bought our first Mercedes Benz in Wappingers Falls, and our experience was the best that we have ever had purchasing a vehicle. We wanted to take the time to thank Adenike Dean, our Sales Concierge. Adenike is an exceptional salespersone, her knowledge of the car was above and beyond. She...
Google Review
- July 02, 2019
This by far was the best car buying experience I have ever had from beginning to end. This was my second attempt at buying my first Mercedes the first dealer left me rethinking the idea. But as soon as I saw my GLE 350 4 matic SUV online and inquired about it, I was contacted by one of the nicest...
Response from the owner Replied: Delvia, we are thrilled to hear that you enjoyed your car buying experience with us and we couldn't be happier to have you as a customer! Thank you for taking the time to leave us such a kind review, we really appreciate it!
Google Review
- June 27, 2019
I had the best experience with Regina Jacobson from Mercedes -Benz of Wappingers Falls ! I leased my second vehicle and she was so friendly and made the experience seam less ! She is a true professional !!!! I highly recommend Regina !
Facebook - Web Review
- June 27, 2019
The whole team is amazing! The automobiles speak for themselves but this dealership ensures a smooth & efficient experience every time. Sales, procurement, finance & maintenance departments are all top notch. my new 2020 GLE350. Thanks to Liliam, Lisa, Rory, Marco & Josh for another stellar...
Mercedes-Benz of Wappinger Falls Replied: Shannon, thank you so much for taking the time to leave us such a kind review! We hope you love your new 2020 GLE350 and we cannot wait to work with you again!
Google Review
- June 25, 2019
This is one of the greatest dealerships i've ever been to, with such friendly and professional team. I visited the dealership looking for a pre owned vehicle, I was looking at other brands and the sales person was nothing compared to Adenike. One of the differences i admire was asking her about the...
Response from the owner Replied: Howlena, we are thrilled to hear that you enjoyed your car buying experience and we just want to say thank you for the five-star review, we really appreciate it!
Google Review
- June 25, 2019
Lilian was extremely helpful and knowledgeable with my first AMG purchase!! I'm extremely happy I chose MB of Wappinger falls!!!
Response from the owner Replied: Kenneth, we are thrilled to hear that Lilian was able to make your purchase so enjoyable and we are so excited to have you as a customer! Thank you for the kind words and five-star review, we really appreciate it!
Google Review
- June 11, 2019
Great place.
Response from the owner Replied: Charles, thank you for the kind words and five-star review, we really appreciate it!
Google Review
- June 08, 2019
Thanks Mike Tornatore!
Response from the owner Replied: Lou, thank you for the five-star review and kind words about Mike!
Google Review
- June 06, 2019
I was happy the way they were able to work with me to help me find a way to purchase my car
Response from the owner Replied: Peter, we are thrilled to see you enjoyed your experience with us! Thank you for the five stars and kind words, we really appreciate it!
Google Review
- June 01, 2019
The experience at this dealership was a positive one! The service is friendly and professional; the sales representatives are not pushy at all. We did our last transaction with Adenike Dean, Sales Representative, and her customer service skills are exceptional. She was welcoming, knowledgeable,...
Response from the owner Replied: Rhoan, we are thrilled to hear that you enjoyed your experience and we hope you love your new Mercedes-Benz! Thank you for taking the time to leave such a kind review, we really appreciate it!