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Google Review
- April 24, 2024
This service department is still second to none. Thank you for the fast rear sub frame replacement.
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Google Review
- April 18, 2024
I am very pleased with my experience with Mercedes-Benz !Fort Wayne ✨🙌🏾
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Google Review
- April 10, 2024
I had their service department perform a used car inspection on a Mercedes I was about to purchase and I am glad I did. They found certain flaws that changed my decision. The staff is extremely professional, courteous and had my best interest in mind. I would highly recommend working with their...
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Google Review
- April 06, 2024
Jason was very helpful and courteous. My car was recalled for a minor thing and it was done in no time.
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Google Review
- March 30, 2024
Tyler in service had everything ready for us upon arrival. Raul in sales immediately explained all the functions on the all electric car we were trying out. These two made our visit very enjoyable. However, I will say there is one salesman who is tall heavy set, I would say either Indian/Pakistan...
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Google Review
- March 28, 2024
They make me glad I drive a mercedes. Always fast and hassle free service. Thanks, tyler!
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Google Review
- March 25, 2024
It is my opinion to avoid the service department completely.
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Google Review
- March 20, 2024
Been buying Mercedes vehicles at Mercedes-Benz of Fort Wayne (and Shaver Imports before them) since 1992. Always pleasant, always professional.
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Google Review
- March 14, 2024
I always have a great experience every time I bring my car in for service. Good job!
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Google Review
- March 08, 2024
I am always treated like a special person. It is so enjoyable to be treated like a friend
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Google Review
- March 07, 2024
Qasim Javed, Sales Consultant, and Nadeem Baig, Business Manager, were thorough but easy to work with. Qasim was helpful as he demonstrated the car''s technology, and invited me to return for a refresher session after a couple of weeks. I am grateful that MB of FW is going to manage the details...
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Google Review
- February 21, 2024
I had the greatest experience working with Milton! He was super helpful Communication was great and he helped me get what I wanted! I will be recommending and will be back in the future!
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Google Review
- January 29, 2024
Great team of people to work with. Would definitely recommend this dealership
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Google Review
- January 28, 2024
Great experience. I’m and out quick. Qasim and Nadeem were consummate professionals and the car was flawless, as promised, no surprises!Thx guys!
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Review on Yelp
Yelp Review
- January 15, 2024
DO NOT TAKE YOUR CAR TO MERCEDES BENZ OF FORT WAYNE FOR SERVICE. They will lie to you about parts needing to be replaced. I was told my brake pads only has 20% left and that my rotors had a "lip" on them. Upon a second opinion and seeing with my own eyes, my pads were at 7mm and the rotors were...
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Google Review
- January 10, 2024
Great place for new or used Mercedes, and they always have the best selection of parts for your ride!
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Google Review
- January 02, 2024
Excellent service department. Everyone was very friendly and willing to help from moving cars around to park closer to asking diagnostic questions in order to service my vehicle.
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Google Review
- December 13, 2023
Very professional. They have the parts needed for repairs and quickly turn the vehicle back to me. Never disappointed.
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Google Review
- December 09, 2023
Response from the owner Replied: Thanks so much for the review, Junaid! Your business is much appreciated by all of us here at Mercedes-Benz of Fort Wayne.
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Google Review
- December 07, 2023
Invoice#420368 & Invoice#421411 both were the exact same repair done on two deferent vehicles with the same issue and both invoices are billed differently with a differences of over $300 which is totally a rip off not coming for service anymore to this dealership
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Review on Google
Google Review
- December 04, 2023
We saw a car on line and decided to take the hour and 15 minute trip down to look at it Saturday morning. We test drove the car, had our trade in appraised, Nadeem presented us with some very fair number for our trade and the car we were interested in. We were financed, paperwork done, phones...
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Google Review
- November 14, 2023
Nothing but good marks for the way I, and my Mercedes, was treated. Staff and mechanics were professional and the facility was clean. Not sure if my problem was solved-will wait and see.
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Google Review
- November 03, 2023
Great service team. Work was explained in detail and performed correctly. The best!
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Google Review
- November 01, 2023
The service was great. No problems, no worries. However, our car was delivered to our home with “Low Fuel” indicator light on. I would have paid for it to have been filled at the dealership! Maybe a call to ask us if we wanted it topped off? To have to immediately go to a gas station as soon as we...
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Google Review
- October 25, 2023
Tyler was awesome! Very friendly, knowledgeable and fast. Pretty painless this visit!
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Google Review
- October 23, 2023
Qasim was great! Very helpful and knowledgable regarding the product. Definitely will buy from him again! It was worth the drive!
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Google Review
- October 18, 2023
Shayne, the service manager was very helpful and straightforward with his recommendations. I appreciate his honesty. Always treated with respect at the dealership
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Google Review
- October 17, 2023
The stupid employee told me to wait outside, closed the dealership and went home. This is just absurd
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Google Review
- October 09, 2023
Service has been consistently top notch. My service manager Tyler has been second-to-none. Always on the spot and finds solutions to problems. I have a small issue with the scheduling portal since i have 2 accounts (one made by a body shop and one by me, so it breaks their computer; so I would...
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Google Review
- September 18, 2023
If the automobiles themselves don't sell you? ... then their service department will. Sales staff is always professional & our recent experience with Raul was outstanding. Have always had the best auto purchasing/services with Mercedes-Benz Fort Wayne, Indiana!!!
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Google Review
- September 13, 2023
Jason, and his team at Mercedes-Benz at Fort Wayne, are absolutely wonderful to work with. Shane, is the first person I meet, who is very knowledgeable and have excellent communication skills. Outstanding customer Service, I can not say enough good things about this dealership.I am a very happy...
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Google Review
- September 12, 2023
Very professional, courteous & friendly.Great service & keeps you advised of any problems. Today was best service ever & done in 2 hrs!
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Google Review
- September 09, 2023
Subpar to no interest in the salespeople to really show vehicles. Been on many lots and probably my second worst dealership experience. There are other German luxury brands with better service. Would not buy from here.
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Google Review
- September 09, 2023
Mercedes techs are always knowledgeable and helpful.
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Google Review
- September 06, 2023
Tyler is very helpful, efficient and knowledgeable
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Google Review
- August 31, 2023
Very good experience. Tyler was very helpful in explaining what repairs were needed. The loaner car was excellent. Good day all in all. Looking forward to finishing all the needed work.
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Google Review
- August 29, 2023
Mercedes Benz of Fort Wayne has always treated me right. Outstanding service and tremendous staff!
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Google Review
- August 29, 2023
Great car dealership! Large selection of cars, friendly staff, huge snack bar and delicious coffeeОтличный автосалон! Большой выбор автомобилей, дружелюбный персонал, огромный снек бар и вкусный кофе
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Google Review
- August 24, 2023
Wonderful service department, took my 11-year-old Mercedes in for some recall items. Highly recommend them.
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Google Review
- August 23, 2023
Wonderful customer service. I worked with Tyler and Kyle(technician) they helped me get my car aligned right. Thanks
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Google Review
- August 22, 2023
Salesman and Financial was very informative and helpful. And friendly
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Google Review
- August 22, 2023
Great service staff that provided me with a car while mine was being worked on. Communication was amazing and easy. Will be back to buy my next car here. Thank you!!
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Google Review
- August 20, 2023
Friendly courteous service. I trust them to give me the service I request and to notify me if I need additional services
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Google Review
- August 17, 2023
Amazing service.Wait time is accurate, plus the facilities are comfortable.Highly recommended
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Google Review
- August 15, 2023
Tyler was great and the car was clean, albeit with some water droplets on the seats. However, when we came to pick up the car, we were instructed that the car was out front. It was not. I had to leave my elderly father and 12 year old daughter on the pavement outside the service garage while I...
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Google Review
- August 14, 2023
Good communication and personal service. Friendly staff.
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Google Review
- August 14, 2023
Cassie was great to work with. Everyone was very nice and professional.
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Google Review
- August 13, 2023
I am satisfied with Mercedes-Benz of Fort Wayne services. Especially for the convenience with John picking and dropping off my car and leaving me service car for use too. Thanks
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Google Review
- August 11, 2023
Magnificent dealership supported by kind, and knowledgeable professionals. Stellar service in all departments.
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Google Review
- August 11, 2023
My 2008 E320 wouldn’t start but Jason got me in right away to install a new battery. The car purrs like a kitten now! Thank you!!!
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Google Review
- August 11, 2023
Not happy. I had my Mercedes-Benz sent here for a flat tire repair on Sunday night. Today is Thursday and I have heard nothing about it. I was told on Monday that they would fit me in. Then I called on Tuesday and was told that a technician is unavailable. I had it towed here because my make and...
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Google Review
- August 03, 2023
I was stranded with a blown run flat tire and a bent rim damaged by a pot hole on an entry ramp to I469. I was able to get my 2020 C43 to this dealer for repair. Tyler Whitman, the Service Advisor, took complete responsibility for getting my car repaired and back on the road. Excellent service.
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Google Review
- August 02, 2023
Great customer service, communication, and treatment from Milton and the team at Mercedes Benz of Ft. Wayne. The experience was excellent overall, from start to finish!
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Google Review
- August 01, 2023
We were stranded with a bad Sprinter transmission. MBFW took care of us and made it possible to get back home to Texas.
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Google Review
- July 30, 2023
Friendly service people, professionals. Do to other problems with my e55 they were not able to fix the alignment of vehicle. But charged me anyway.
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Google Review
- July 29, 2023
Just collected and brought home a new GLB I ordered from this MB dealership in Fort Wayne a few months ago. It was a special build with all the options I specified including the metallic mountain grey color and red stitche accent on the leather upholstery. This is the third car I bought in the past...
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Google Review
- July 28, 2023
Very helpful in a bad situation. Traveling and car failed. Service folks were outstanding and resolved in unexpected short time. Kudos to Tyler and the crew.
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Google Review
- July 27, 2023
They said they could not even look at my van for a week. It was towed in and towed out the next day. It cost $1,500to rent a truck and trailer to tow the vanBack to Souix falls SD. Took it to the dealer there and they fixed it in 2 hours.This is a commercial vehicle and cannot be down the way...
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Google Review
- July 27, 2023
Shane in service was amazing!! I was a hour away from the dealership and the Mercedes hotline towed my car to the dealership: They are fair pricing compared to other Mercedes dealers and definitely more professional. If I could give 10 stars I would !!
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Google Review
- July 25, 2023
Had appointment to get my engine hood unlatched and then change oil, filters, etc and was out of there in less than two hours. Nice people too!
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Yelp Review
- July 23, 2023
been a customer since 1999 through multiple ownerships. the past few years their customer service and loyalty been diminishing so as service. now the car prices are higher than anybody else, and their trade-in value is worse than any buy here pay here dealer. buying a certified preowned from this...
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Google Review
- July 23, 2023
Mercedes-benz, Tyler in particular, did an amazing job. He kept me informed making sure I knew what the price would be and what was causing my car to have those issues
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Google Review
- July 21, 2023
Worked me in for oil change on my Sprinter, was in and out within an hour. Really appreciate the professional manner they go about their business!
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Google Review
- July 20, 2023
Very professional, willing to negotiate what's fair on both sides, and I highly recommend this dealership no matter where you are in the country. If it's at Mercedes Benz at Fort Wayne, and you like it, buy it!!
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Google Review
- July 20, 2023
The staff was very kind and helpful. My buying experience was very pleasant.
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Google Review
- July 18, 2023
Everything is perfect .Thank you very much MR Chan Hoffman Miss Tina. Mr Jason.
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Google Review
- July 16, 2023
Communication was great, I knew exactly what was being done! They had outstanding customer service… just drove right up, handed them my keys, and got into the complementary loaner car. Quality was awesome!!
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Google Review
- July 15, 2023
It was the best experience we’ve ever had purchasing a car. Everyone was kind and friendly. Milton was so easy to talk with and explained the SUV in detail. It’s clear to see he loves and believes in the Mercedes product. He went out of his way to help me find the vehicle for me. From the...
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Google Review
- July 11, 2023
Very professional and fun place to visit! Look forward to another Mercedes-Benz at Fort Wayne visit again soon!
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Google Review
- July 09, 2023
Tyler Whitman did a heads-up job at scheduling my future service appointment. That's one of many reasons why I get all my Benz service done with Jason Henn's crew, at Mercedes-Benz of Ft Wayne!
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Google Review
- July 08, 2023
Had a recall on our vehicle. Scheduling was a breeze especially since we had to reschedule. The work was performed in the time promised. No issues with their work at all. We had a dedicated service advisor who kept us up to date when certain work was completed via text so we always felt in the...
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Google Review
- July 06, 2023
First experience I had when leasing a vehicle through Mercedes was good, cassi seemed to be really helpful. Bought my second one in November and felt rushed , brushed off. My husband asked cassi to set up the Mercedes app for him and she never followed through even though she said she’d take care of...
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Google Review
- July 01, 2023
Poor customer relations after purchase. Seem not appreciative of our business. Phone calls not returned by staff.
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Google Review
- June 29, 2023
Not too happy. Bought a new Mercedes a few days ago, but it is being repaired already. Didn't even get the car home. How can a brand new car already need repairing? It is taking more time to fix than originally expected. Wondering if buying this car was a mistake. Disappointed.
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Google Review
- June 28, 2023
Very polite & professional experience. Would highly recommend.
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Google Review
- June 27, 2023
Seems like staff doesn’t care about sales. Went there to see any 8 cylinder car e63 Walking towards the entrance door, saw the sales person about to enter the door and she asked how can she help. I told her what I am looking for and she said they don’t have any of those cars and I will have to...
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Google Review
- June 27, 2023
Service advisors are very good and transparent. Very easy to get my car serviced
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Google Review
- June 26, 2023
Response from the owner Replied: Thanks for the excellent review!
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Google Review
- June 21, 2023
Amazing team! Jason personally helped to change schedules even though they were really backed up. Great communication all the way through the service. Would never go anywhere else!
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Google Review
- June 15, 2023
We live in Ohio, and the entire remote transaction was handled smoothly. A special thanks needs to go out to Cassie who took care of us from beginning to end. So far, the car is everything we’d hoped it would be. Thanks again!
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Google Review
- June 14, 2023
Went to check on my car, it was having some fuel smelling and they were able to fixed in a timely manner and the customer service was awesome!!!! For sure I will recommend this place to anyone looking for a great service!!!❤️
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Google Review
- June 14, 2023
I was very pleased with the timeline and complete explanation given after my service on my Mercedes. I have taken all my Mercedes here and trust them with their advice. Especially when compared to other competition in town.
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Google Review
- June 13, 2023
I brought my car in a day early for maintenance and they not only worked me in but finished that day. Shane is great
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Google Review
- June 08, 2023
Helped. A great deal was very helpful recommend them soly
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Google Review
- June 07, 2023
Detail work with street striping paint splattered. Did an amazing job. Car looks and smells great! Didn't charge extra for the splattered paint. Thank you so much!
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Google Review
- June 05, 2023
My service specialist Shane was kind and helpful! Everyone there is great!
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Google Review
- June 05, 2023
Mercedes-Benz of Ft. Wayne has always provided first class customer service. Additionally, from a quality and safety perspective, we are a repeat customer of the Mercedes-Benz brand.
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Google Review
- June 04, 2023
The Ft. Wayne center compared to the Mishawaka center is night and day in terms of professionalism and quality service. I’ll drive the two hours just to work with them instead. Go see Tyler, extremely professional and cares about his customers. Genuinely the best service experience I’ve had since...
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Google Review
- May 26, 2023
Friendly sales. Right price for my new car. Left with it same day.
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Google Review
- May 26, 2023
I recently experiencing major issues with my car not starting and I cannot express enough gratitude towards the techs at Mercedes Benz who fixed my car.I highly recommend Mercedes Benz’s service center!
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Google Review
- May 26, 2023
Great Mercedes Benz experience as always! Thanks so much Qasim, my daughter loves it :)
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Google Review
- May 25, 2023
If your local you have no idea how amazing and gem of a Mercedes Dealership you have. This dealership and service department is top notch, and excelles all the way around in service, help, kindness, and positive experiences.For our older sprinter van we bring it here for service, even though there...
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Google Review
- May 25, 2023
Came in to get transmission fluid drained. They found my drive shaft needed replaced. $2350, but I agreed. Then found other issues with "torque converter"? $3800-- and they wern't sure that would take care of issue they said was still there. It may be associated with the radiator they said, but not...
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Google Review
- May 18, 2023
Service is world-class, parts are available, advisors are knowledgeable and turnaround is exceptional. I did not get any recommendations even though there were multiple inspections done on my vehicle and I can clearly see that other items needed to be addressed.
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Google Review
- May 12, 2023
Timely, professional service work on routine annual maintenance and a recall. Staff friendly and helpful. Pretty much no hassle. Great experience.
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Google Review
- May 12, 2023
Excellent service. Thorough, fast and fairly priced. Could not be happier.
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Google Review
- May 11, 2023
I love the car and the sales experience was top notch. This is our 8th new car and best yet! Thank you!
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Google Review
- May 06, 2023
Service and communication is always too notch! Mercedes-Benz of Fort Wayne continues to impress. Highly recommend!
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Google Review
- May 05, 2023
Had a very good experience with this dealership. Being out of state and remote purchase, Nadeem and Cassie were professional, communicative, and transparent. Great working with them to make the purchase seamless.
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Google Review
- May 04, 2023
My sales person Milton Bouger did an awesome job. He took the time to make sure o got what I wanted and to make sure it was within my price range awesome job.
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Google Review
- May 04, 2023
Worst car buying experience ever! Stay away from this dealer. Car took forever to come in, salesman did not know how many of the features worked, my partner was hurt during delivery by salesman error, credit process was done incorrectly. We are selling the car after one month because the dealership...
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Google Review
- May 01, 2023
This location is the absolute worst. First they tell me my engine is not covered under warranty when I had coverage for being an CPO (what a scam that is) then they charge me $330 and tell me my engine is bad and quote me $41,000. 6 months later they change their story and say I had coverage but...
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Google Review
- April 28, 2023
Always spoke to someone when I called. I formation provided was accurate.sercice experience was excellent and exceeded expectations