Cars.com Review
- August 23, 2025
Oscar Melgar came through with a great car and great customer service. He made the purchase experience seamless and efficient. This is the 6th car I have purchased from him and 7th from Park Place. His assistant Omar is also a great asset to this world class dealership.
Dealer Replied: Gilbert Romero, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Cars.com Review
- August 18, 2025
Love this place. Bought several cars from Oscar Melgar. He?s wonder and so is his Asst Omar! I?m a lifetime customer. I love Mercedes and nothing compares.
Dealer Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Cars.com Review
- August 15, 2025
Great experience and very patient with us. The process was great and we would definitely come back. We appreciate everything them did. Highly recommend this dealership
Dealer Replied: Thank you Kristy! We hope to be of service to you again!
Cars.com Review
- August 08, 2025
Jordan Perez was great. He made the process of buying a car online easy and quick. I would be inclined to do it again with Jordan.
Dealer Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Cars.com Review
- July 21, 2025
Great experience. Sales representative was great. Great selection if vehicles. Time at dealership was minimal. Could not ask for a better experience. I will definitely shop.there again.
Dealer Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 14, 2025
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 13, 2025
Ron Lewis was professional and kind. He made the car buying experience great! Lived up to their slogan for sure 5 stars
Response from the owner Replied: Baby Girl, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 13, 2025
Just want to say that we got the Beat customer service from Paul Loring; He made sure all our needs were taken care off. He is very honest, and Professional, he sold us or 1st and 2nd suv….and hopefully a few more!!Thank you Paul Loring for your help in finding the car I wanted.
Response from the owner Replied: Thank you for trusting us. We are very thankful for clients like you to share your experience with everyone.
Google Review
- January 13, 2025
Response from the owner Replied: Kris Martinez, we are delighted to see this rating! Have a great day!
Google Review
- January 13, 2025
Exceptional customer service! Paul said he could get the deal done and he did exactly that. First time buying a car from a different state without seeing it in person and I was not disappointed. Thanks Paul!
Google Review
- January 13, 2025
It was excellent! Jordan was the one assisting me in buying my new car and he did an amazing job. He was so kind and so helpful and answered every question and had a ton of great energy! We loved our experience!
Response from the owner Replied: Olivia Parvin, we are delighted to see this rating! Have a great day!
Google Review
- January 13, 2025
Good customer service, not pushy
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 12, 2025
Still haven’t received carDelivery service poor to no communicationDon’t use them againSomeone needs to call me
Response from the owner Replied: Greetings Robert. Thank you for bringing this to our attention. According to our records, your vehicle was picked up last Tuesday and is scheduled to arrive today. We sincerely apologize for the delay and truly appreciate your understanding. Once your vehicle arrives, we look forward to ensuring everything meets your expectations. In the meantime, please don’t hesitate to reach out with any further questions or concerns. Thank you.
Google Review
- January 12, 2025
Outstanding
Response from the owner Replied: Mathis Perkins, we are delighted to see this rating! Have a great day!
Google Review
- January 12, 2025
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 12, 2025
Ben S provided a fantastic sales experience. The reason I can't say it's been a 5 star experience since is because I only received 1 key to my new Mercedes Benz. (A member of the sales team misplaced the 2nd key and it wasn't found). Since, I've been requested to sign a document saying that I've...
Response from the owner Replied: Good morning, Mike. Thank you for sharing your feedback. Your satisfaction is a top priority for us, and we want to ensure your concerns regarding your second key are promptly addressed. Our management team will be reaching out to you directly to assist with this matter. We appreciate the opportunity to resolve your concern and look forward to speaking with you soon.
Google Review
- January 12, 2025
Very Professional.. Good Service in timely manner
Response from the owner Replied: cwill tv, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 12, 2025
The staff at this dealership is professional and courteous. I will definitely visit again.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- January 11, 2025
Eric Johnson was a great salesman. He was very knowledgeable, friendly and courteous.He made shopping at Mercedes in Dallas an enjoyable experience. Will definitely recommend him. I will definitely give him a 10
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- January 11, 2025
Sales person Marcel was great
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- January 10, 2025
Response from the owner Replied: Aria safa, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- January 08, 2025
Service is terrible. Sat in the waiting room for 6+ hours 3x in a row…. They just “forget” about you and then give you a couple bucks back and a “sorry”
Response from the owner Replied: Good morning Drew, a member of our service management team reached out to you yesterday. Can you confirm that your concerns have been resolved? If not, please give us a call at (214) 736-5753, as we are happy to assist. Thank you. Robert Hinkle, General Manager,
Google Review
- January 08, 2025
Marcel was amazing to work with!
Google Review
- January 08, 2025
If your interested in purchasing any Mercedes, ask for Tony Nguyen. My wife and I drove up from Houston to look at a GLB 35 she was interested in. Shortly after arriving, we were greeted by Tony Nguyen, and was able to test drive the vehicle quickly without complications. After viewing through the...
Google Review
- January 07, 2025
it was difficult to find a car dealership that does not do dealer add-ons. I was pleasantly surprised to find out that Park Place Dallas was very straightforward with their prices and did not do dealer add-ons.Mr. Paul Loring help me with my car shopping experience. He was one of the few dealers...
Google Review
- January 07, 2025
I recently had the pleasure of purchasing a vehicle from Park Place Motorcars Dallas, and I must commend my sales associate, Marcel, for providing an exceptional experience. Residing in California, I was initially apprehensive about purchasing a vehicle from an out-of-state dealer. However, Marcel’s...
Response from the owner Replied: Alireza Razavi, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 06, 2025
The team are professional, friendly and happy to help.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 06, 2025
Many choices, Erik was smart and cool and knowledgeable. I ordered the Mercedes that I wanted very quickly and the car came in sooner than expected. And now he made the shipping totally easy for me.
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 06, 2025
Response from the owner Replied: Joël VETTARD, we are delighted to see this rating! Have a great day!
Google Review
- January 05, 2025
Awesome experience from start to finish. Salesman Craig Best very helpful with the transaction and getting the car shipped up to Michigan. Seamless transaction. Bought the SUV sight unseen and it was exactly as described.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- January 04, 2025
Ben was professional and thorough.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- January 04, 2025
Response from the owner Replied: Bobby Stark, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 04, 2025
Ben is an excellent advisor and very knowledgeable
Response from the owner Replied: Thank you Jenny Jacob! We hope to be of service to you again!
Google Review
- January 04, 2025
I had such a great experience with Paul!
Response from the owner Replied: Forney Dallas, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 02, 2025
Craig Best was very knowledgeable and he assisted through all the steps required. He answered every question I asked and he was able to guide me on a good offer.
Response from the owner Replied: Babatunde Fajemisin, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 02, 2025
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- January 02, 2025
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 02, 2025
CONSUMER BEWARE! Horrible service. Lots of lip service from the sales to service department and up to management. I've had my car at Park Place Dallas since October 8th. I originally purchased my car at this dealership 16 months ago and brought it back once it started having major problems in...
Google Review
- January 02, 2025
Very easy and satisfying transaction, we recommend Andy
Response from the owner Replied: Thank you for your kind words I Hartman! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- January 02, 2025
Response from the owner Replied: Hello JOE MABERRY, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- January 02, 2025
Tony was an excellent sales person. He took care of all my needs and was very informative regarding the dynamics of the vehicles. He went above and beyond and took care of my automobile needs.
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 30, 2024
Great dealership. Made my purchase easy and smooth. Jordan P was perfect
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 30, 2024
Was a great experience working with Justin.
Response from the owner Replied: Hello Jerry Mooty, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 30, 2024
I had a great experience purchasing my 2025 GLE350. Winston Holyfield, my salesman, walked me through the process with no pressure!
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- December 30, 2024
Response from the owner Replied: cs29email. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- December 30, 2024
Dulce Montelongo as a service advisor needs to go. You guys are better than that! I was told a 60 to 90 minute wait for a tire replacement and she never answered my calls or text during my 2 1/2 hour wait. Do better Park Place! Do better!
Response from the owner Replied: Good Morning, Ashley. We are extremely disappointed to hear that you did not receive a top-notch experience we are known for here at Park Place. Our team will be reaching out promptly to learn more on your experience and to see how we can improve. Thank you and we look forward to speaking with you.
Google Review
- December 30, 2024
Response from the owner Replied: Thank you for such a great rating. We are so happy your experience went so smoothly. We can't wait to have you back at our dealerships.
Google Review
- December 29, 2024
I had an issue with my front panel, took it in to figure out that it was a previous issue that was “fixed” due to a recall on this part for my vehicle right before I purchased it. They were trying to charge me over a thousand dollars to fix an issue that was not fixed correctly to begin with. There...
Response from the owner Replied: Arisay, we are extremely disappointed to hear that you did not receive a top-notch experience we are known for. Can you confirm this has been addressed? If not, please give us a call at (214) 736-5753 as soon as you can. You may request to speak with Aaron Young, our Service Director to address your concerns. Thank you and we look forward to speaking with you.
Google Review
- December 29, 2024
At this dealership when you walk in the door everyone greets you with the hello they were very courteous and knowledgeable of what your needs were. Perla was my special agent she did a fantastic job listening and attending to my personal needs of what I wanted, she was courteous kind, very attentive...
Response from the owner Replied: We are so grateful for your great feedback. We look forward to seeing you again soon!
Google Review
- December 28, 2024
Sam Assad did a great job selling us a new GLS 450.....Thanks!
Response from the owner Replied: Thank you for trusting us. We are very thankful for clients like you to share your experience with everyone.
Google Review
- December 28, 2024
Park place Mercedes has been absolutely fabulous!! My experience with Naman has been top notch. He made the car buying experience so easy for me and I got an incredible deal! New Mercedes customer for life!
Response from the owner Replied: Hi, Kathryn K! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- December 27, 2024
Joe Sandoval in sales was excellent thank you!
Response from the owner Replied: I am sorry to hear you had this experience at our dealership. I want to assure you that this is not the level of service we strive to provide , and we will be contacting you to better understand your situation and addressing your concerns.
Google Review
- December 26, 2024
Response from the owner Replied: Thank you for such a great rating. We are so happy your experience went so smoothly. We can't wait to have you back at our dealerships.
Google Review
- December 26, 2024
Response from the owner Replied: We are so glad that your recent experience was amazing and for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We hope that you continue to come for more amazing experiences with us.
Google Review
- December 26, 2024
Ben S. at Motorcars Dallas is nothing short of exceptional. I used to work at Park Place back in the day, so I know what is expected from staff, and Ben exemplifies the Park Place motto of Experts in Excellence. I actually flew in from Ann Arbor and drove back. Why? Park Place.
Response from the owner Replied: Thank you for such a great rating. We are so happy your experience went so smoothly. We can't wait to have you back at our dealerships.
Google Review
- December 26, 2024
Fastest car buying process I’ve ever experienced. Would definitely recommend!
Response from the owner Replied: We very much appreciate what you have to say about your experience with us. We take your kind words to heart and hope to continue meeting your expectations. Have a wonderful day!
Google Review
- December 23, 2024
These guys are awesome!! They take such great care of me!!
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 23, 2024
Dexter was great to work with! He made the whole process seamless! From answering all my questions, to the test drive, running numbers on multiple vehicles, accommodating my work schedule on pick up day, and having it ready with a pretty red bow!
Response from the owner Replied: Gwyneth, we really appreciate this positive review! Thanks so much!
Google Review
- December 23, 2024
Assistant Service Mgr., Robby de Veer provided Excellent Customer Service in assisting me with the B Maintenance on my GLA250, which I ended up giving to my Mother for her Birthday.He then connected me with Dexter Manley II, Sales Experience Mgr... Dexter also provided me with an Excellent Customer...
Response from the owner Replied: Hello CARDELL WADE, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 23, 2024
Response from the owner Replied: Dear Mary Menefee, we are thrilled for such a high rating from you. We are really glad that we could be of exceptional service to you. Do not hesitate in coming back soon and making the next experience an even better one!
Google Review
- December 23, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 23, 2024
Mark Hayden was such a pleasure to work with. Made it super simple and communicated quickly and worked with my schedule which can be tough at times. The Park Place experience was as you would expect, great service and attentiveness.
Response from the owner Replied: Hello Gary Lankford, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 22, 2024
The Service is consistently horrible. They really have no understanding of what Customer Service is or resembles. Public traded Company, Asbury, should stick to the low and mid level imports. The Service team is slow, never call you back like they say they will and then are condescending and rude....
Response from the owner Replied: Good Afternoon. I'd like to address your concerns, and learn more of your recent experience however we do not have the name provided here in our system. As soon as you have a moment, please reach out to me directly at 214‑224‑1934. Thank you and I look forward to assisting you. CJ Harper, Service Manager.
Google Review
- December 22, 2024
Park Place is the best place to shop for your next car. Martin Patterson was extremely helpful in making our choice selection with ease. Kudos to Martin for a job well done.
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- December 21, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 19, 2024
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- December 19, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- December 18, 2024
We decided on Park Place Mercedes after being with another luxury brand for years. My husband was dreading the process. Our salesperson, Ben Seilsepour, made the experience wonderful! We will definitely be returning.
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- December 18, 2024
Ray Hicks helped us the very beginning email, to helping us at your store. We were absolutely blown away by his professionalism, kindness and patience. He is one in a million and we are loving our new car. Mercedes Benz Park Place is definitely a first class dealership!!!!
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- December 18, 2024
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- December 18, 2024
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- December 18, 2024
We recently purchased a Mercedes GLS 450 from Park Place Mercedes-Benz in Dallas, and we must say, the hospitality and customer service were exceptional. Keith Taylor, the sales agent, was absolutely wonderful. He went above and beyond to meet our needs, ensuring we found the perfect car despite our...
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- December 17, 2024
Dropped my car off for service yesterday. Service advisor notified me the part needed to be ordered. All good. At 3:30 today I called for an update and was tossed around to various associates. I asked to speak to a manager and was transferred to a gentleman that’s not even on site today....
Response from the owner Replied: Thank you for taking the time to share your feedback, Kevin. We sincerely apologize for your recent experience and any frustration it may have caused. It appears that the previous comment was in reference to your review from six months ago, and we regret any confusion this may have created. To address your concerns, we have shared your feedback with our management team, and a member of our team will be reaching out to you directly. We appreciate the opportunity to make this right and to learn more about your experience.
Google Review
- December 17, 2024
I have purchased 7 mercedes from Park Place and before they sold to Asbury Automotive, the service was first class and high touch. Now, no one knows your name, loaner cars are hard to get, the only contact you have with your service agent is when they try and upsell you some service item you don't...
Response from the owner Replied: Thank you for trusting us. We are very thankful for clients like you to share your experience with everyone.
Google Review
- December 16, 2024
Extremely pleasant. Eric was wonderful to work with. Park place had the car we were looking for and Eric got us a great deal. Even found us a money-saving promotion after we had signed all the papers. I would highly recommend Park place motors if you are in the market for a Mercedes-Benz. We flew in...
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- December 15, 2024
Go See Ray Hicks!!Have bought a ton of cars over the years and this time with Ray was by far the best experience.Thank you Ray Hicks/Park Place Motorcars M-B Dallas!!
Response from the owner Replied: Dear Jeff Garrels, we are thrilled for such a high rating from you. We are really glad that we could be of exceptional service to you. Do not hesitate in coming back soon and making the next experience an even better one!
Google Review
- December 13, 2024
Oscan is amazing. Thank you again, very very happy with the 2025 G63!.
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- December 12, 2024
Customer service at its finest. Impressed at how easy my out of state purchase was made thanks to Mr. Andrew Riggs.Very professional team at Park Place!
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- December 12, 2024
Great experience!
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- December 10, 2024
If u want to looking a new car Come here to see Oscar he awesome good customer service if thay have 10 Star I will give to him , thank you so much Oscar for your services , I a so happy I get more then what I want , and thanks alma too they are very good take care of any single customer
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- December 09, 2024
Great! I had a positive and professional experience with your store and sales rep.
Response from the owner Replied: Hi, Ervin Seamster! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- December 07, 2024
Response from the owner Replied: We are so grateful for your great feedback. We look forward to seeing you again soon!
Google Review
- December 06, 2024
Perla Alvarado provided excellent customer service. She was proactive in following up with me regarding three vehicles, ensuring that all my questions were answered and needs addressed. Her professionalism and attention to detail were greatly appreciated.
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- December 06, 2024
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- December 05, 2024
My experience at Park Place is always on point thanks to my salesman Tony Nguyen and the support team that assists him.
Response from the owner Replied: Hi, Javier Rodriguez (G)! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- December 04, 2024
I visited Park Place Mercedes-Benz at the end of November with the intention of purchasing a new SUV. Although I was the buyer, I brought my dad along for the experience. The interaction started with a less-than-impressive handshake from the salesperson who was assigned to assist me. While he...
Google Review
- December 04, 2024
Great selection, easy purchase experience. Marcel is excellent!!!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 04, 2024
Response from the owner Replied: Meredith Drinkwater. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- December 04, 2024
Exceptional Service by David Ward during our purchase process. Thanks
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- December 03, 2024
Had a terrible experience here my sales person Was Martin, didn’t feel get any good customer service or respect. Was treated very poorly and sales man made funny comments. The manager didn’t even come to introduce himself. They gave me $14K less than all the local people offered for my trade. Fast...
Response from the owner Replied: Waleed, please accept our sincerest apologies for your experience. This does not sound like the culture and standards that our team is known for. We do value your business and hope that we may have the opportunity to serve you much better in the future. Thank you.
Google Review
- December 02, 2024
My experience purchasing a new car from Park Place Motorcars was spectacular! I previously purchase a car from another Park Place location and felt confident I’d get the same level of service from this one, and I was not wrong. I went in on a random Friday afternoon to test drive a model I was...
Response from the owner Replied: Hi, Lori Brewster! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- December 02, 2024
I purchased my 2924 EQE from Josh. He was was super transparent and helpful.
Response from the owner Replied: Jerry Agwu. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- December 02, 2024
My experience related to purchasing a G63 AMG was absolutely wonderful. Even prior to the sale, Ben had been in touch with me with regular updates not only about the vehicle but also regarding ancillary inquiries about purchase process, features and configurations, service management, after-sale...
Response from the owner Replied: RS RS. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- December 02, 2024
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- December 02, 2024
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- December 02, 2024
Ben is so professional, patient and knowledgable! We bought a new G wagon and it was a great experience start to finish.
Response from the owner Replied: Thank you for your kind words Michele Woodward! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- December 01, 2024
Mark Hayden and Ozzy took very good care of me
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- November 30, 2024
Tony Nguyen is your guy!With confidence and honesty, Tony carefully guided me through the decisions of leasing a beautiful Benz! He took the time to walk me through all the available options and listened to what I wanted in my next car! The buying experience was seamless and within an hour, we test...
Google Review
- November 29, 2024
Tony Nguyen made the car buying process enjoyable and seamless. He genuinely listened to my needs and helped me to find the best car at the best price. Thanks Tony! I highly recommend going to Tony if you’re looking for someone you can trust and care. 👍☺️
Response from the owner Replied: Thank you for your kind words Jennifer Kim! We appreciate you taking some time out of your day to share your experience with us. Don’t hesitate to reach out if you have any issues. Stay safe!
Google Review
- November 28, 2024
Great buying experience.
Response from the owner Replied: We are so grateful for your great feedback. We look forward to seeing you again soon!
Google Review
- November 28, 2024
I'm so glad to be a part of the Mercedes family. Eric was amazing, he showed us the different models and what features to look forward to.
Google Review
- November 28, 2024
Google Review
- November 28, 2024
Cameron Hull helped us in making the decision to buy right car. Great customer service
Google Review
- November 28, 2024
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- November 28, 2024
From the first step into the doors to the last step leaving, Park Place was the best dealership I’ve worked with. Naman was really great to work with. He went above and beyond to make sure we had an awesome experience! Will definitely be a repeat customer! Also a big thank you to Josh, & Randy!
Response from the owner Replied: Hi, Jason Haraputczyk! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- November 28, 2024
Excellent and professional service by Rubi Reyna, assistant service manager,
Response from the owner Replied: We are so grateful for your great feedback. We look forward to seeing you again soon!
Google Review
- November 23, 2024
Superior service as usual! My 4th Mercedes purchase from Dallas! Michael Crowder Sales manager and Ronald Lewis Salesman were wonderful! As well as Eddie Maden! Made my purchase again memorable and easy! Thank you so much!
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- November 23, 2024
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- November 22, 2024
Live their expertise!! Ive purchased three vehicles from them in the last five years.
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Google Review
- November 20, 2024
Great experience, K.D was my salesman very professional and knowledgeable about my C 300
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- November 19, 2024
They must be losing business just based on poor Customer service. Walked in today and was totally ignored. The place wasn’t even busy. I do have a bias towards getting a Mercedes but it won’t be from here!
Response from the owner Replied: Good Evening Gabrielle. We're extremely disappointed to learn you're feeling this way after your visit today. We want to make this right, and would love if you took a moment to give our Sales Director, Rola' Belew, a call as soon as you have a moment. He can be reached at 214 443 5288. We hope to speak shortly. Thank you.
Google Review
- November 19, 2024
I had an unpleasant experience with Chris R. I was interested in purchasing a 2025 GLE and scheduled an appt with Chris to finalize the sales price. After waiting for 20 minutes, I was told the vehicle was classified a demo over the weekend and no one could locate the salesman who was driving the...
Google Review
- November 18, 2024
I will say Andrew Riggs is the best salesman in DFW area . He made my first time Mercedes car buying experience a breeze. Very friendly and answered all my questions and made me feel secure. There is no waiting game or going back and forth that you see in other places. He takes very good care of his...
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- November 18, 2024
Devon gave me excellent customer service he really went over and beyond for me while I got my car serviced and helped me understand the process would highly recommend him as a rep
Response from the owner Replied: Thank you for your kind words Deshondra Morrow! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- November 18, 2024
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Google Review
- November 18, 2024
🤔 1.Not sure why they just changed my salesman When I purchased my new car even Marcel is also good but not my requested. 2. Texted to the service for some help of the car issue but never got reply. 3. Waiting for more than 1 hour when arrived the service center even have appointment but still keep...
Response from the owner Replied: Greetings Daijia, and thank you for your patience. Our Service Director, Aaron Young, left you a voicemail this morning. We're you able to connect? If not, please give him a call back at (214) 525-5445 as soon as you have a moment. Thank you, and we look forward to turning this around.
Google Review
- November 16, 2024
I went in to have my vehicle serviced for the 2nd time. Each and every employee has outstanding customer care abilities. Chris Murunga took care of my every need and answered all my questions. I appreciate you guys!
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- November 15, 2024
Paul Loring did an absolutely amazing job at communicating and helping me find my dream car. He made the process seamless and easy. He was very informative with every step of the process. Thank you Paul and highly recommend
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- November 15, 2024
I had a really good experience with your dealership during my purchase amazing service and I wanted to appreciate Alex one of the mangers and Zara to help me get my vehicle that I love I will share my experience with my friends and family also . Thank you so so much I love my car a lot
Response from the owner Replied: Thank you for such a great rating. We are so happy your experience went so smoothly. We can't wait to have you back at our dealerships.
Google Review
- November 15, 2024
Response from the owner Replied: Dear Arnold Flores, we are thrilled for such a high rating from you. We are really glad that we could be of exceptional service to you. Do not hesitate in coming back soon and making the next experience an even better one!
Google Review
- November 14, 2024
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- November 14, 2024
Response from the owner Replied: TokinFisherman JTD. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- November 14, 2024
My experience was excellent with Judy Chung, who did an amazing job with getting the vehicle that I wanted. Not only that she expedite the process, I was in and out of the dealership with a new car in around 2 hours flat. If you are looking for a new Mercedes vehicle, consider Park Place Mortocars...
Response from the owner Replied: We are grateful for your rating. We believe in transparency, and we work hard on making sure we provide an extraordinary experience, so we are happy you had such a positive experience. Thank you, Gordon Wright!
Google Review
- November 14, 2024
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Google Review
- November 14, 2024
My salesperson Perla was the absolute BEST! She listened to me and gave me exactly what I was asking for. She topped it off with a ribbon. Customer for Life!
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- November 14, 2024
Dream car purchasing experiencing!Oscar and Erin are phenomenal!My car purchase literally took 20mins no haggling and no hassle!
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- November 14, 2024
Ray Hicks has sold me all 3 of my Mercedes. Ray is very professional he’s amazing when it comes to communication and being very honest on what he can do for you . Ray is the best sales associate
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- November 13, 2024
Excellent service from Perla at Park Place. I highly recommend using her and buying from Park Place.
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- November 12, 2024
Great service from mark kelley at park place on lemon. Took the mystery out of my wife's new suv. Thank you
Response from the owner Replied: Tom Collett! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- November 12, 2024
These guys. So good. We had a recall on my new baby and Todd took care of everything. I made their space my office as they figured it all out. Got everything done work, work on my car. Big fan. This is why I bring my cars into the Park Place. Thanks Todd!
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- November 12, 2024
My salesperson is Tony Nguyen. This is my third time working with him. His professionalism and level of service is superb. I felt great about my deal and he continues to take great care of me post sale.
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- November 12, 2024
Very slow service had to get through a lot of hoops to get the Car deal done. Sales Men had no idea on the car and I still haven’t received my paperwork yet and it’s been almost a month.
Response from the owner Replied: Thank you for bringing this to our attention, Wasi. A member of our management team will be reaching out to you to get more information about your experience and address your concerns. In the meantime, feel free to reach out first if you'd like. We can be reached at (214) 736-5753. Thank you.
Google Review
- November 10, 2024
Great overall experience. Naman Kaushal was awesome. He was very professional, knowledgeable, and kind. He listened to my wants and was able to deliver.
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- November 08, 2024
Outstanding Experience in a Customer Service perspective in purchasing my car here at Park Place Motorcars Dallas!I cannot Thank Mr Tony Nguyen enough for his Exceptional Customer service Friendly experience in my purchase. He was detailed and explanatory of my new purchase and the benefits of...
Response from the owner Replied: Thank you for trusting us. We are very thankful for clients like you to share your experience with everyone.
Google Review
- November 08, 2024
Oscar was very friendly and knowledgeable while helping me purchase my vehicle!
Response from the owner Replied: We very much appreciate what you have to say about your experience with us. We take your kind words to heart and hope to continue meeting your expectations. Have a wonderful day!
Google Review
- November 08, 2024
I had the most amazing experience from beginning to end buying my new car. If you are looking for an electric vehicle at Mercedes in Dallas, Tony Nguyen is your guy! He’s the most knowledgeable and passionate and not to mention he wrote an entire think piece on why the future is electric. He also...
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Google Review
- November 07, 2024
Best ever car purchasing experience!!!
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- November 06, 2024
I regret towing my vehicle to park place Mercedes Dallas because I told the vehicle on Friday. I waited for them to call me on Friday Saturday, Sunday Monday Tuesday. They never call me until Wednesday when I reached out and I was very disappointed because I was offered a loaner car at the time of...
Google Review
- November 06, 2024
My latest experience with the Service Department was terrible. I picked up my vehicle on Tuesday October 29, 2024, my service notification keeps popping up as if my vehicle was never serviced. I have been calling since Tuesday and as of yet no one will return my phone call. I have left messages, I...
Response from the owner Replied: Good morning Teah, a member of our service management team reached out to you recently. Can you confirm that your concerns have been resolved? If not, please give us a call at (214) 736-5753 and request to speak with Aaron Young, our Service Manager. Thank you.
Google Review
- November 06, 2024
Response from the owner Replied: Greetings Cesar, a member of our service management team reached out to you recently. Can you confirm that your concerns have been resolved? If not, please give us a call at (214) 736-5753 and request to speak with Aaron Young, our Service Director. Thank you.
Google Review
- November 06, 2024
Response from the owner Replied: Hi, Chandler Saul! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- November 05, 2024
Google Review
- November 05, 2024
Paul F Loring is the best seller at Mercedes! Totally recommend buying with him, really patience and kind.
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- November 04, 2024
⭐ Outstanding Service from Richard!I just had the pleasure of purchasing a car with the help of Richard, and I couldn't be more satisfied with the experience. Thank you, Park Place, for an outstanding car buying experience.
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- November 04, 2024
There couldn’t be a more friendly, professional, and efficient car buying experience. The facility is splendid and the staff even better.
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- November 03, 2024
The only dealership I prefer. The Great prices, hassle free, no dealer add-ons (unless you prefer) and good people.
Response from the owner Replied: Dear Russell Williams, we are thrilled for such a high rating from you. We are really glad that we could be of exceptional service to you. Do not hesitate in coming back soon and making the next experience an even better one!
Google Review
- November 03, 2024
Outstanding service with Long!
Response from the owner Replied: We are so glad that your recent experience was amazing and for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We hope that you continue to come for more amazing experiences with us.
Google Review
- November 02, 2024
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- November 02, 2024
Response from the owner Replied: We are happy you had such an amazing experience with us. We really loved being able to assist you. It is because of clients like you that we continue to improve.
Google Review
- November 01, 2024
Response from the owner Replied: Thank you for sharing your recent experience with us. We love our clients, and we always try to provide extraordinary experiences for clients like you! Thank you again and we hope you have a wonderful day.
Google Review
- October 31, 2024
We purchased two new Mercedes from Park Place Motors. Tony Nuygen, the salesman was very patient and informative, helping us decide on our purchase. I would recommend Park Place and Tony if you are interested in purchasing a Mercedesz
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Yelp Review
- October 31, 2024
Every time I come to the parts department this man acts like he doesn't see me and helps other people who were behind me first... idk if I'm being to nice or what but ATP it's annoying so here's my review
Google Review
- October 31, 2024
Roland was amazing he helped me & my husband find the perfect AMG truck. He was extremely knowledgeable and made our shopping experience 10xs better.
Response from the owner Replied: We very much appreciate what you have to say about your experience with us. We take your kind words to heart and hope to continue meeting your expectations. Have a wonderful day!
Google Review
- October 30, 2024
I purchased my Mercedes a few years ago and have been to the Park Place dealership a handful of times in between. With the exception of my last, each visit has been disappointing.The amenities are nice and convenient, however, I’m bummed to say that the customer service has been consistently...
Response from the owner Replied: Greetings Crystal. We are disappointed to read your sentiment as it does not reflect our standards we are known for here at Park Place. We would love to turn this experience around for you and address this further. Could you please give us a call at (214) 736-5753 as soon as you have a moment? Thank you. Robert Hinkle, General Manager
Google Review
- October 29, 2024
WORST experience ever!! The advisor was super rude and very bad predisposition to help customers, not just once. She didn't have the slightest idea about what she was saying, and making us feel stupid. Two weeks with the car and they did not check everything that was requested. So need to go again…...
Response from the owner Replied: Greetings Virginia and thank you for bringing this to our attention. We are extremely disappointed to learn that this was your recent experience. A member of our management team reached out to you recently. Can you confirm that your concerns have been resolved? If not, please give us a call at (214) 736-5753. Thank you.
Google Review
- October 28, 2024
I had a great experience! Dexter and Jack were extremely helpful and overall great! Smooth process and I’m beyond grateful for both! Highly recommend Park Place Dallas!
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 27, 2024
Paul at Park Place Mercedes is the best!! I’ve purchased and leased multiple vehicles from him. He’s someone you can trust to have your best interest! He’s one of the reasons I continue to drive a Mercedes.
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- October 27, 2024
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- October 26, 2024
Nice place and excellent customer service
Response from the owner Replied: K Coleman. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- October 24, 2024
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- October 24, 2024
The experience was completely condescending. Would not recommend to anyone go to Sewell you will receive great customer service
Response from the owner Replied: Greetings Tanesha. We are extremely disappointed to hear that you are feeling this way, as this does not reflect the service we are known for here at Park Place. We would love to have the opportunity to personally address these concerns. If you have not connected with someone from our management team, would you please give us a call as soon as you have a moment? Please reach out to (214) 736-5753 and request to speak with Robert Hinkle, the General Manager.
Google Review
- October 24, 2024
Devon was wonderful! So patient with me.
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- October 23, 2024
Response from the owner Replied: Robert Rice. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- October 22, 2024
Thank you Paul Loring for your help and my new car! You are always listen and always ask if I need anything else.
Response from the owner Replied: Nicky Hearts! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- October 22, 2024
Hands down. Top tier professionalism from Paul Loring! Thank you sir for your attention to detail and saving us a TON of money.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 22, 2024
Erik Bohdan has continued to exemplify excellence in service, going above and beyond and being generally wonderful to deal with. Even with a long wait, Erik Advocated for me, made sure I got exactly what I wanted and made my pick up experience spectacular. Park Place is extremely fortunate to have...
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- October 22, 2024
Response from the owner Replied: Hi, Michael O'Neill! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- October 21, 2024
Sam was so helpful. Made the purchasing process very easy. Met our expectations.
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- October 21, 2024
Everything easy. No stress. Got me the best deal! What more do you want? Oscar was great to work with.
Response from the owner Replied: Dear Sam Schildcrout, we are thrilled for such a high rating from you. We are really glad that we could be of exceptional service to you. Do not hesitate in coming back soon and making the next experience an even better one!
Google Review
- October 19, 2024
Fantastic experience from start to finish. Sales manager knowledgeable and responsive with no pressure tactics. Proactive & competitive with financing option. Would highly recommend Richard Sanchez for his professionalism
Response from the owner Replied: Thank you for your kind words RomeoOctober! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- October 19, 2024
I am disappointed In the outcome of my purchase. I purchased a used Mercedes In January this year,I went to take advantage of the " BUY Back Program " and quickly realized Its a scam! I do clearly understand that cars do Depreciate however 9k In 9 months?? That's 1k a month depreciation! This...
Response from the owner Replied: Preeya, please give us a call back at (214) 736-5753 as soon as you have a moment. You may request to speak with Rola Belew. Thank you and we hope to have the opportunity to address your vehicle concerns.
Google Review
- October 18, 2024
Salesman was very helpful and respectful. I had arrived early for my appointment to pick up my car, they seen me right away. There online purchase option was smooth and easy to navigate.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 17, 2024
Great dealership and salesman ~ Andrew Riggs
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- October 17, 2024
We bought Mercedes S 63e with the help of Tony. He is a joy to work with. He is very helpful and professional. My husband and I are very appreciative of everything he did. Thank You Tony!
Response from the owner Replied: Hi, Vera Peck! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- October 16, 2024
Great experience! Huge inventory to choose from. Shilo was great to work with and made things quick & easy.
Response from the owner Replied: We are so glad that your recent experience was amazing and for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We hope that you continue to come for more amazing experiences with us.
Google Review
- October 15, 2024
I was just driving in the Dallas Arts district when I was cut off merging in traffic by someone driving a Park Place Mercedes vehicle (black SUV) with dealer tags ending in Z3. He not only cut me off but multiple other people. Was speeding and driving erratically. I called into Park Place so they...
Response from the owner Replied: Greetings Jessica. Thank you for reporting this information, as we do care about the safety and well-being of our community. We're extremely sorry that you're feeling this way as a result, however we are unable to control the actions of others. Have you been able to get in contact with our Service Director? Please give us a call at (214) 736-5753. Thank you.
Yelp Review
- October 15, 2024
Park Place Motorcars service department on Lemmon Ave has lost all legitimacy since being purchased by Asbury Automotive Group. They recommend thousands of dollars in unnecessary maintenance services during routine scheduled service visits. This includes cars in perfect condition with low mileage....
Google Review
- October 15, 2024
Tony Ortega provided above and beyond excellent customer service. He kept me abreast of the status of my ordered car and when it arrived, my time spent there picking it up was seamless. One stop shop, no fuss and no stress!
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- October 13, 2024
Extremely irresponsible dealer, I am a car owner from CA. When I checked the carfax report today, I found that this dealer reported a service record. However, I have never been here. The mileage they reported was wrong, which conflicted with my previous record. My car became a metering car, causing...
Response from the owner Replied: Hello Shuai, and thank you for your feedback. A member of our sales management team should have reached out to you to get more information about your experience and address your concerns as well. You will be hearing from them soon if you have not spoken already. Thank you.
Google Review
- October 11, 2024
Drew is my new Advisor and he was awesome & attentive to my car care needs.
Response from the owner Replied: We are happy you had such an amazing experience with us. We really loved being able to assist you. It is because of clients like you that we continue to improve.
Google Review
- October 10, 2024
All good.
Response from the owner Replied: Robert Nickell. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- October 10, 2024
Response from the owner Replied: I’m happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- October 10, 2024
Yelp Review
- October 10, 2024
Horrible experience with the service department had an appointment and loaner scheduled been waiting for 2 hours with no update
Google Review
- October 09, 2024
Anthony in Service, ok where do I begin! This guy was supposed to set up a loaner and get my car serviced. No answer, no follow up. Terrible customer service.
Response from the owner Replied: Ganny D, please give us a call as soon as you have a moment at (214) 736-5753. We would like to address your concerns but need a full name to reference. You may request to speak with CJ Harper, our Service Manager. Thank you and we look forward to speaking with you.
Google Review
- October 09, 2024
Amazing customer service from Josh and Beautiful.
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- October 09, 2024
Received excellent service by Zebb. High recommend.
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- October 09, 2024
Decent experience in the dealership…but service after the sale has been atrocious.We live in OK and decided to shop for a used vehicle in Dallas. It has been over 3 MONTHS since we purchased a Civic from Park Place and we still do not have our plates.We have made multiple calls, sent emails, left...
Response from the owner Replied: Good morning Jennifer and thank you for bringing this to our attention. A member of our service management team reached out to you recently. Can you confirm that your concerns have been resolved? If not, please give us a call at (214) 736-5753 and request to speak with our management team. Thank you.
Google Review
- October 09, 2024
Excellent careAtención excelente
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- October 07, 2024
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- October 07, 2024
Response from the owner Replied: We are happy you had such an amazing experience with us. We really loved being able to assist you. It is because of clients like you that we continue to improve.
Google Review
- October 07, 2024
I have been a long time loyal customer at Park Place Dallas (last 4 cars). They have always delivered outstanding care and I am extremely happy and grateful for their services…I can not say enough about ERIK BOHDAN, he has always been the one helping me throughout these many years and he’s done...
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- October 06, 2024
Jasmin has been my service advisor since I bought my 2020 c63s, she as always been extremely professional and very friendly!Alfonso has been my top mechanic that's always taken care of my ride, as a car guy I really appreciate that that he gives me an update on the condition of anything that needs...
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Google Review
- October 06, 2024
Where do I begin! Marcel Hudson is easily the best human and sales associate. My mom was in the car business so she had a ton of questions when it came to me buying my first car. Marcel was understanding and answered every question she had. I’ve been looking for the perfect glc since probably...
Response from the owner Replied: Thank you for your kind words Jordan Howard! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- October 06, 2024
Response from the owner Replied: Pat Montgomery. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- October 06, 2024
After twenty(+) years of owning Mercedes vehicles (3 to be exact), my recent experience with Park Place Mercedes service department has led me to conclude that I will never own another Mercedes vehicle. The service department is obviously a major part of the dealership's business and the service...
Google Review
- October 05, 2024
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- October 05, 2024
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- October 04, 2024
My mom got a jaguar from them and the engine gave out within 10k miles of driving (7 months of having) and now we are stuck with a carnote with no car.
Response from the owner Replied: Greetings MJ. We hate to hear that your mom is experiencing trouble with her vehicle. Our Sales Director, Rola Belew, would love to speak with your mom and see how we can turn this around. When she has a moment, please ask that she gives him a call today at (214) 443-5288. This is his direct line. Thank you and we look forward to speaking with you.
Google Review
- October 04, 2024
I was not looking forward to the car buying experience but it went better than I expected and now I wouldn't fret it as much in the future.
Response from the owner Replied: We very much appreciate what you have to say about your experience with us. We take your kind words to heart and hope to continue meeting your expectations. Have a wonderful day!
Google Review
- October 04, 2024
The best of the best!
Response from the owner Replied: Lawdog Bob. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- October 04, 2024
Jordan was fantastic. Super knowledgeable hard working and personable. He is the reason we give this location 5 stars
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- October 04, 2024
Highly recommend working with Erik over there.
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- October 04, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- October 04, 2024
My experience at Park Place was exceptional as always. Mr Holyfield was kind, funny and patient with me and I’m in a great E350 now that I just love! I look forward to my future service visits as I always did before.
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- October 04, 2024
I was very impressed with the level of professionalism from all the staff.
Response from the owner Replied: Thank you for such a great rating. We are so happy your experience went so smoothly. We can't wait to have you back at our dealerships.
Google Review
- October 04, 2024
THIRD time in a row buying a car from Dexter Manley and can't recommend the gentle giant who delivers, enough! Five-star experience from start to finish, trade-in to drive away, financing to fancy interior.
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- October 04, 2024
Excellent service and excellent experience. Salesperson was incredible!
Google Review
- September 27, 2024
Always top notch service when I bring my car here
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- September 27, 2024
RJ and the whole sales team ensured everything was taken care of during the on-line buying process as I was 250 miles away. After taking possession of the vehicle, I learned of an issue. Although they legally didn’t have to remedy the situation, they paid for the repairs to be made at my hometown...
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- September 27, 2024
Response from the owner Replied: Sonya Soh. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- September 22, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- September 22, 2024
There are no superlatives to describe my experience with Mr. Eric Johnson. Such the consummate professional from day one. We ordered our GL450 in early summer, during that time he kept in constant contact with us. We finalized our pickup this morning in under an hour. He is absolutely outstanding-...
Response from the owner Replied: We are grateful for your rating. We believe in transparency, and we work hard on making sure we provide an extraordinary experience, so we are happy you had such a positive experience. Thank you, Catherine Barden!
Google Review
- September 21, 2024
KaDarius was more than helpful in getting our deal done from 250 miles away. He is a credit to your organization.
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- September 21, 2024
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- September 21, 2024
Excellent accountability.Its not too often that I write such reviews but I could not resist myself from sharing excellent experience I had with Park Place. I bought a Honda Pilot from Park Place Dallas and within 1 day was observing drivability issues like brake vibrations and acceleration issues. I...
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- September 19, 2024
Response from the owner Replied: Thank you for your kind words Mischa Baeza! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- September 19, 2024
Response from the owner Replied: Our members love reading positive reviews just like the one you left us! It allows our team to know that we are living up to our mission statement. Please let us know if there is anything else we can assist you with.
Google Review
- September 18, 2024
The experience was good overall. However I just purchased a used car this week and experiencing issues with the car already . I would like Park Place to own it up and help getting it fixed to stay true to its trust and confidence.
Google Review
- September 18, 2024
Always perfect experience. Called me out of the blue with a great deal and turned me into a 5 time buyer. Every employee in this dealership is nice, helpful and respectful.
Response from the owner Replied: Thomas Lee. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- September 17, 2024
Chris Murunga and Billy from the Loaner Department consistently provide top-notch customer service. They're always available to address my concerns and ensure that my vehicle is well-maintained.
Response from the owner Replied: We are happy you had such an amazing experience with us. We really loved being able to assist you. It is because of clients like you that we continue to improve.
Google Review
- September 16, 2024
Best overall experience as always. I have bought over 5 Mercedes over the years
Response from the owner Replied: Violet Holguin! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- September 16, 2024
I received amazing treatment today at Park Place Motors from both Dulce in Service and Micheal one of the sales managers. Thanks for taking care of a loyal customer. We love our cars!
Response from the owner Replied: We are so glad that your recent experience was amazing and for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We hope that you continue to come for more amazing experiences with us.
Google Review
- September 14, 2024
I wanted to test drive the new AMG CLE 53. I made an appointment with Ben and really loved the car but didn’t have the specs I was looking for. We searched the inventory in transit and found exactly what I was looking for, and it had just landed at port. I put a deposit down to reserve and Ben kept...
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Yelp Review
- September 14, 2024
Park Place service department is frustrating and disorganized. My car services/repairs was completed, I paid, it then took 1 hour for my car to be deliver to me. i inquired after 30 minutes, was told on way, several inquiries later I was told another car in the service area was blocking my car and...
Google Review
- September 14, 2024
Response from the owner Replied: Roche Concrete LLC! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- September 12, 2024
It's another level of customer service and care. From drop off to pick up.
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client's quality expectations.
Google Review
- September 10, 2024
KaDarius was awesome! We had a pleasant experience with him. He was knowledgeable, helpful, funny, and very kind. Definitely recommend Park Place and KaDarius!
Response from the owner Replied: We are so grateful for your great feedback. We look forward to seeing you again soon!
Google Review
- September 10, 2024
Response from the owner Replied: We really appreciate the amazing review. We strive to always provide exceptional service to meet our client’s quality expectations.
Google Review
- September 09, 2024
Not recommended,They already informed me that washing car is for every service. Unfortunately they didn’t wash my car after service.
Response from the owner Replied: S J, we're disappointed to learn of your experience and would love to have the opportunity to address your concerns, however we have been unable to locate you in our customer system. As soon as you have a moment, please give us a call at (214) 525‑5445 and request to speak with Aaron Young, our Service Director. Thank you.
Google Review
- September 09, 2024
Response from the owner Replied: Thank you for trusting us. We are very thankful for clients like you to share your experience with everyone.
Google Review
- September 08, 2024
Park Place is one of the few places left that have outstanding customer service. This is my third car with them and I could not be more pleased. Winston has gone above and beyond with each purchase to make sure that I have the perfect car. The quality of Mercedes is evident and for those reasons I...
Response from the owner Replied: We are so glad that your recent experience was amazing and for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We hope that you continue to come for more amazing experiences with us.
Google Review
- September 08, 2024
After consulting options from several resources, Oscar Melgar of Park Place Dallas outshined everyone. His service was excellent.
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- September 07, 2024
Always great service!! I would highly recommend Park Place Mercedes
Response from the owner Replied: Marla Davis. Thank you so much for the kind words. We aim to provide extraordinary experiences to amazing clients like you!
Google Review
- September 07, 2024
They take service seriously
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- September 06, 2024
We had a wonderful experience at Park Place Motorcars with Richard. He was extremely professional & worked with us for days to get us the best deal for our family. We are very appreciative of his kindness & knowledge on the financial side of buying a vehicle. He was very responsive & always made...
Response from the owner Replied: Thank you for sharing your recent experience with us. We love our clients, and we always try to provide extraordinary experiences for clients like you! Thank you again and we hope you have a wonderful day.
Google Review
- September 06, 2024
Marcell is one of the best car people I’ve ever met. He explained the Park Place process and walked me through each steps. Never losing patience with my all my requests.
Response from the owner Replied: I'm glad we were able to meet your expectations. Thanks for giving us such a great rating. It means so much to us when our clients rave about their extraordinary experiences with us.
Google Review
- September 05, 2024
I had a 3-year-old Mercedes that I loved that was totaled in a crash (not my fault!). It was a bit of a unique color and extras. I wanted a pre-owned replacement car that was just like it. I went to Park Place and met with a salesman and described what I was looking for but said I was perhaps...
Response from the owner Replied: Linda Slaughter! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- September 05, 2024
It was all handled beautifully!
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- September 05, 2024
Response from the owner Replied: We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon!
Google Review
- September 04, 2024
My experience with Andrew and his team was exceptional. From start to finish, they made the car-buying process effortless and enjoyable. Andrew’s professionalism and attention to detail ensured that every aspect was handled with care.
Response from the owner Replied: Abdulaziz Salam! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- September 04, 2024
My salesmen Craig Best really was the “best”. He took the time to answer all my questions and explain everything about the vehicle. I never felt pressured or rushed. It was a great buying experience.
Response from the owner Replied: Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon!
Google Review
- September 03, 2024
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- September 03, 2024
Response from the owner Replied: Thank you for allowing us to assist you and sharing such a positive experience. If there is anything else we can assist you with, please feel free to come back and visit us.
Google Review
- September 03, 2024
The service at my last few visits made me uneasy as the customer service level seemed nonexistent. However, when I stopped by today Nathan’s customer service and overall professionalism were refreshing! He assisted me with my tires and communicated very well with me in a respectful and approachable...
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- September 02, 2024
Outstanding desire to service my needs for a new car
Response from the owner Replied: Hi, Dan Cohen! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- September 02, 2024
Park Place always have the best customer and Dexter is by far the most experience car salesman they have.
Response from the owner Replied: I'm happy you had a great experience. We thank you for the great rating. Please let us know if there is anything else we can do for you. Stay safe.
Google Review
- September 02, 2024
Best value in town. No none sense, straightforward pricing. Have purchased from their Mercedes and Lexus stores. They make the whole process as easy as possible.
Response from the owner Replied: Thank you for such a great rating. We are so happy your experience went so smoothly. We can't wait to have you back at our dealerships.
Google Review
- September 02, 2024
I had an amazing experience! Everyone was so kind and friendly from the front desk to every customer service rep! I felt special! I truly knew they had my best interest in mind. Mr. Eric who ended up selling me my beloved car was phenomenal! I would recommend Park Place to anyone in the market for a...
Response from the owner Replied: Felicia Quigley! It is always a pleasure seeing you! Thank you so much for your kind words and look forward to your next visit.
Google Review
- September 02, 2024
This is the best Mercedes Benz location in Texas.
Response from the owner Replied: Hi, John Baltzer! Thanks for the amazing review. We are delighted to hear such positive feedback. Come back and see us soon!
Google Review
- September 01, 2024
Purchased a CPO GLE 580 on August 29. Price was great. Car is great. Purchasing process marred the experience: Signing the closing documents 3 times with nonsensical explanations, yet the final amount never changed, didn't make sense. It took 3+ hours to take delivery after everything was agreed...
Response from the owner Replied: Greetings Jay. We are happy to learn you love your new vehicle, but of course we are disappointed to learn of the extended wait time, and overall experience. We would love to turn this experience around for you and address this further. Could you please give us a call at (214) 736-5753 as soon as you have a moment? Thank you. Robert Hinkle, General Manager
Google Review
- August 30, 2024
I’m not sure why every single time I have an appointment I have to wait 10,20,30,40 sometimes 45 minutes to even drop off my Mercedes. For a Luxuary car operation they sure do not know how to serve their customers. I used to be a Sewell customer and I will most definitely be going back. This is by...
Response from the owner Replied: Greetings Leah. Please accept our sincerest apologies for the extended wait time you have experienced.  A member of our management team will be reaching out to you to get more information about your experience and address your concerns. In the meantime, feel free to reach out first if you'd like. We can be reached at (214) 736-5753. Thank you.
Google Review
- August 30, 2024
If there were six stars, I would rate Park Place a six. Their customer service is exemplary. I would recommend Brad Sheridan if you are in the market for a new car.
Google Review
- August 30, 2024
I'm getting a PCV Regulator valve performance code (P052E). Customer service is throwing me around back and forth without giving me an answer. This is a common code with mercedes benz and majority of dealerships are taking care of this for free since a common issue. I'm gonna reach to higher...
Response from the owner Replied: Shalom, a member of our management team reached out to you by phone. Were you able to connect? As soon as you have a moment, please return our call at (214) 443‑8265 and request to speak with Aaron Young or CJ Harper, our Service Management team. Thank you.
Google Review
- August 30, 2024
Response from the owner Replied: jeffrey simon. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- August 29, 2024
Charles was very nice , patient and very knowledgeable over the phone . In the Parts Department. This store has great customer service. High Five!!
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.
Google Review
- August 28, 2024
Amazing!
Response from the owner Replied: We are so glad that your recent experience was amazing and for sharing it with the community. We always aim to go above and beyond in providing exceptional service to our clients. We hope that you continue to come for more amazing experiences with us.
Google Review
- August 28, 2024
very professional atmosphere . The salesperson was knowledgeable. Eric did a very good job handling the transaction.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- August 28, 2024
KaDarius was awesome and made the experience of getting my first car easy and I would choose to work with him over again. Loved my experience!
Response from the owner Replied: Thank you for your kind words Amanda Iwu! We appreciate you taking some time out of your day to share your experience with us. Don't hesitate to reach out if you have any issues. Stay safe!
Google Review
- August 27, 2024
Response from the owner Replied: yennifer lopez. We appreciate you sharing your experience with us. We are happy that your experience with us was a great one. We will be more than happy to assist you again soon!
Google Review
- August 27, 2024
It was the easiest car buying experience of my life. My sales person, Judy, was friendly and knowledgeable. She took care of everything. We will be coming back again for all our cars.
Response from the owner Replied: Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client's quality expectations! Thank you again.
Google Review
- August 25, 2024
Response from the owner Replied: We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words.