My mother had some issues with her c300. Being an older vehicle she wanted a diagnostic to see if it was worth repairing. She received a quote for repairs and elected to have the car repaired. Upon being called to pick the car up she was told it was good to go. After paying and leaving the...

Response from the owner Replied: We work hard to provide a fantastic experience for everyone. It is discouraging to see that you had a negative experience. This has been sent to the Service Manager and GM to be addressed.

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JJ in service is the BEST! Mercedes-Benz of Texarkana, please pay him what he's worth! Never having my car serviced anywhere else!!

Response from the owner Replied: Thank you so much for taking the time to give us a 5 star review, and for the kind words about JJ !

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Got my C300 serviced. When they were done, I received a paper, but no one went over with me what exactly was done to my car. I was just sent on my way. Whatever, but that wasn't my complaint. I saw a car that I was interested in and Abe (the greatest guy!!!) showed me the car. My complaint is with...

Response from the owner Replied: Karen, we work hard to provide a fantastic experience for everyone. It is discouraging to see that you had a negative experience. This has been sent to the GM and to the Sales Mgr. to be addressed.

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Great service. We bought a used Benz from a second hand lot for cash and brought it to the service team and they were an amazing help. The second hand lot basically sold us a death trap and the service team worked with us and helped us get back on the road safely in our death mobile. Thanks JJ and...

Response from the owner Replied: Christopher, we appreciate your kind words and so glad we could help you

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I was traveling out of state to Texas when my engine light came on. I call the Texarkana dealership as I was about 20 miles out. I spoke to JJ and was told to bring my car in and they would be happy to look at it. They diagnosed my problem and had me on the road within an hour. The customer service...

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I needed service done on my 2017 Volvo XC90 and decided to call Mercedes of Texarkana to schedule and have the service performed there. Man am I glad I did!!! JJ Darty (Service Manager there) absolutely wowed me with his OUTSTANDING level of customer service and excellent communication. Hey...

Response from the owner Replied: Thank you so much, Mark for the kind words and taking the time to give us a five star. So glad you had a great service visit...

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Service department was very friendly and easy to work with.

Response from the owner Replied: Thank you, Wayne, for the kind words and for taking the time to give us a five star review.

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This dealership is the worst when it comes to servicing your vehicle. Had my E300 in because it’s shaking the dealership stated that it was not aligned. They said they did never happen as the date of this post I’ve had to replace two run flat tires approximately $800 yet the dealership still hasn’t...

Response from the owner Replied: We work hard to provide a fantastic experience for everyone. It is discouraging to see that you had a negative experience. This has been sent to the Service Manager and GM to be addressed.

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Abe was the best. Treated us very well.

Response from the owner Replied: Thank you, so much for taking the time to give us a five star review. Thank you for the kind words..

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Very knowledgeable, friendly & goes beyond to assist their clients.J.J. is the best Service Advisor by far & I have had tons of Mercedes-Benz Advisor's.Thanks again J.J. for all your never-ending services.

Response from the owner Replied: Thank you so much, Tamiko for taking the time to give us a five star review. Thank you for the kind words and so glad you had a good service experience.

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Response from the owner Replied: Fancy Brues, thank you so very much for taking the time to give us a five star review.

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Response from the owner Replied: AG, thank you so much for taking the time to give us a five star review.

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