I just received an email that states I have three overdue services reported to car fax. MY MB IS THREE YEARS OLD WITH 18,000 MILES AND HAS NOT BEEN DRIVEN MORE THAN 1,500 IN THE LAST YEAR!!!!!!!!! BESIDES FOR THE HARASSMENT AND BARRAGE OF PHONE CALLS REMINDING ME TO BRING THE CAR IN FOR SERVICE.. MB...

Response from the owner Replied: We appreciate you taking the time to reach out, and we're genuinely sorry to hear about your frustration with your Carfax report and service reminder calls. We're more than happy to assist and look into this further. To help us locate your information in our system, please feel free to contact us at customerservice@bobking.com. We'll be happy to address your concerns as quickly as possible.

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I recently purchased a Mercedes , and the entire experience exceeded my expectations. From the moment I walked into the dealership, the staff was friendly, knowledgeable, and genuinely eager to help. Jonah took the time to understand my needs and helped me find the perfect car. I have purchased many...

Response from the owner Replied: Thank you so much for taking the time to share your experience! We’re thrilled to hear that your recent purchase with us exceeded your expectations. Providing exceptional service and helping our customers find the perfect vehicle is what we strive for every day, and it’s wonderful to know that Jonah and our team made your experience so positive.We’re also honored by your kind words about Bob King GMC and Autohaus! Whether it’s a Mercedes or a GMC truck, our goal is always to deliver the same high level of care and professionalism. Your loyalty and trust mean the world to us, and we’re so grateful to have you as part of the Bob King family!

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Just replaced our 2017 GLC 300 with a 2025 GLE 350. Great experience with Jonah and Daniel. Thank you Bob King!

Response from the owner Replied: Thank you! We appreciate your business and you taking the time to share!!

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I purchased my first Mercedes Benz on Christmas Eve from Bob King Mercedes Benz and I was very happy with the experience. Jonah was the epitome of courtesy and professionalism. He made the entire process incredibly smooth and efficient. Britany was amazing with the paperwork.Also, Jonah really...

Response from the owner Replied: Thank you for sharing your wonderful experience and congratulations on your first Mercedes-Benz! We’re thrilled to have been part of making your Christmas extra special with your new car. Jonah’s professionalism and dedication to ensuring a smooth and efficient process, paired with Britany’s expertise with the paperwork, truly reflect the commitment of our team to delivering top-notch service.Your kind words mean so much to us, and we’re honored to have been a part of this memorable occasion. If there’s anything you need as you enjoy your new Mercedes-Benz, don’t hesitate to reach out.Thank you for choosing us and welcome to the Bob King Family! We look forward to serving you again in the future!

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Jonah Gonzalez is the best! First class experience and service! Customer service is top-notch here! I’ve been a Mercedes customer for years and I’ve never had a bad experience. Jonah has been my salesman twice and he never disappoint! I told him exactly what I was looking for and he delivered! I’m...

Response from the owner Replied: Thank you so much for your review and for being a loyal Bob King Mercedes customer! We’re thrilled to hear that Jonah provided you with another first-class experience and helped you find the perfect GLE 350. Jonah takes pride in listening to his customers and delivering exactly what they’re looking for, and it’s wonderful to know he’s earned your trust time and again.We’re honored to have you as part of the Bob King Mercedes family, and your kind words about our customer service mean the world to us. If there’s anything we can assist you with in the future, don’t hesitate to reach out. Enjoy your GLE 350—it’s a fantastic choice!Thank you for choosing us, and we look forward to serving you for many years to come.

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I can’t possibly express how great our experience was at the Bob King Mercedes dealership! Jonah and Britany made purchasing our vehicle an 11/10 experience. We look forward to being a part of the Mercedes family and working with them again in the future!

Response from the owner Replied: That's so great to hear!! Thank you for taking the time to share! Well to the family! Don't hesitate to reach out if you need anything!

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Was charged 237.50 total including 22 dollars for shop supplies- environmental waste. Told me car was flooded and was hazardous, after looking at it 15 minutes and they could not get parts for it anyway. Do not recommend them to anyone.

Response from the owner Replied: Thank you for sharing your feedback. We regret to hear about your dissatisfaction and appreciate the opportunity to clarify the situation further.The fee reflects the time spent assessing your vehicle, including some interior teardown to investigate the issues you brought it in for. During our inspection, we found significant mold and water damage under the carpet, confirming that the vehicle had been flooded. Given this discovery and the fact that the necessary parts were discontinued, we made the decision not to proceed with further diagnostics to avoid unnecessary charges for work we wouldn’t be able to complete.We understand your frustration and are truly sorry we couldn’t resolve the situation to your satisfaction.

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Had a wonderful experience with Daniel and Britany! They both went above and beyond when going through the process of buying out my lease. Will continue to give them my business and shop from them in the future because of their amazing customer service!

Response from the owner Replied: Thank you so much for sharing your experience! We’re delighted to hear that Daniel and Britany made your lease buyout process such a smooth and enjoyable one. They truly care about our customers, and it’s wonderful to know they went above and beyond for you. We’re grateful for your continued trust and can’t wait to help you again in the future. Enjoy your vehicle, and if there’s anything you need, we’re always here for you!

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We purchased a Mercedes S560 from Mercedes-Benz of Raleigh & needed to have it serviced however, we needed to go out of town for the weekend. The only loaner available was an electric vehicle which we were not familiar with. While heading to Carolina Beach, we stopped at Bob King Autohaus in...

Response from the owner Replied: Thank you for taking the time to share!! At Bob King Autohaus, we strive to go above and beyond, even for customers who haven’t purchased their vehicles with us. Jonah truly exemplifies our commitment to exceptional service, and we’re glad he was able to make your situation less stressful. Your recommendation means so much to us, and we hope to see you again in the future—whether it’s for service, sales, or just to say hello!

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My experience with Bob King over several years has always been exceptional from sales to service. They truly care about their customers.

Response from the owner Replied: Thank you for your kind words and loyalty over the years! We’re thrilled to hear that your experiences with both our sales and service teams have consistently been exceptional. Our team works hard to ensure our customers feel cared for, and it means a lot to know we’ve met your expectations. We look forward to continuing to serve you and providing the same high level of service in the future!

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Service department was great! Thank you

Response from the owner Replied: Thank you!

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I am very disappointed with Britany. In order to get off work on time, she rushed me to sign the contract and added a lot of unnecessary fees. I signed the contract in a daze. The next day I asked her to send me the list of fees, but she didn't do it. It's been 6 days!

Response from the owner Replied: Thank you for sharing your feedback. We sincerely apologize if you felt rushed during the process. Britany dedicated 2.5hrs hours to assist you and ensure all details were addressed. Britany has emailed the paperwork to you again. If you have any further questions or concerns, please don't hesitate to reach out to us directly at customerservice@bobking.com. Your satisfaction is our top priority, and we appreciate the opportunity to answer any further questions or concerns you may have.

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I had an exceptional experience with Bob King. I worked with Jonah on a used Mercedes. He was great. He sent me detailed photos of the car and few more that I requested. He also let me know about the service items they were doing on the car. He was very transparent on everything. Everything he...

Response from the owner Replied: We're thrilled to hear about your exceptional experience with Jonah and the rest of our team. Transparency and attention to detail are top priorities for us, and it’s great to know Jonah exceeded your expectations by keeping you informed and ensuring the process was smooth, even from seven hours away.We're delighted that the car arrived just as described and that you’re happy with your purchase. Your trust in purchasing a vehicle sight unseen means a lot to us, and we’re glad we could make it a seamless and refreshing experience.Thank you for your recommendation and for choosing Bob King Mercedes. We look forward to assisting you again in the future! Safe travels and enjoy your Mercedes!

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Response from the owner Replied: We’re sorry to hear that you were dissatisfied with your recent visit and the diagnosis provided. Our goal is always to deliver accurate assessments and clear communication about your vehicle’s needs.

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This was the best car buying experience I've had so far (and probably will have ever). I am an out-of-state buyer who saw a vehicle for sale online, and I got in touch with Jonah Gonzalez. Jonah was amazing and really made this process seamless and great! It was only a 2 week process from me seeing...

Response from the owner Replied: Thank you so much for sharing your experience! We’re thrilled to hear that this was the best car-buying experience you’ve had, and we’re proud Jonah and Brittany were able to make it seamless for you. We’ll be sure to share your kind words with Jonah and Brittany—they’ll be delighted to hear them!Thank you for choosing Bob King Mercedes, and congratulations on your new vehicle! If you ever need anything in the future, don’t hesitate to reach out. Safe travels and enjoy your new ride!

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Worse customer service i have ever experienced from a car dealer! Put a $500 deposit down on friday. Told us this guarantees us the car wont be sold to anyone else. Saturday they sold the car to someone else. No explanation. Just whoops sorry about that. Will never do business with them!

Response from the owner Replied: We’re so sorry for the disappointment and frustration you experienced with us. Putting a deposit down should bring peace of mind, and we truly regret that we did not honor that commitment to you. This is not how we want any of our customers to feel, and we are addressing this with our team to ensure that it never happens again. Please know that your trust means a great deal to us, and we’re committed to learning from this and improving. If there’s anything we can do to make this right, please reach out. We’d welcome the opportunity to help restore your confidence in us.

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This place will rip you off. They were trying to charge me $5,000 plus (or trade in my vehicle) for a warranty part under Mercedes. I had my car shipped to another Mercedes location and they did the replacement for free. This place is unreliable and sketchy. Please do not go here for your Mercedes,...

Response from the owner Replied: At Bob King Mercedes, we take customer satisfaction and transparency very seriously. For this subframe warranty extension, we are required by Mercedes-Benz “Please thoroughly inspect the condition of the vehicle prior to beginning repairs and note to the customer any components that may be broken, worn or rusted. Pre-existing conditions are not covered” as directed, our technician inspected your vehicle, he noted significant rust and corrosion on several components connected to the rear subframe.We provided a quote that included potential costs of any of the rusted components that were noted during the inspection in case they were not able to be reused. However, we made it clear that if the parts remained intact and reusable, there would be no additional expense. Our goal is always to be upfront and transparent about necessary repairs and any associated costs, and we communicated this with both you and Mercedes customer care.We appreciate the opportunity to clarify the situation and are committed to maintaining high standards in our service. We feel we did right in this situation by making you aware of the potential expenses that could be needed before starting the repair rather based on the condition of the vehicle.

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Oh my goodness where do I begin? The entire experience start to finish was absolutely incredible! My salesman David Williams was phenomenal! He was very courteous and knowledgeable! He did exactly what we discussed. We wrapped everything up with Brittany Bowes the finance manager. It wasn't like a...

Response from the owner Replied: Thank you so much for your kind words! That’s exactly the kind of atmosphere and experience we aim to create here at Bob King Mercedes. It’s wonderful to know that we could provide you with the best car-buying experience in your 45 years of purchasing vehicles! We truly appreciate your recommendation and look forward to welcoming you and your friends in the future. If there's anything more we can do for you, don’t hesitate to reach out. Thanks again for being a part of the Bob King family!

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Took auto in for oil change and was charged 275.00. WAY too high. Asked to inspect auto and was charged 200.00 more to see what a rattle in driving it was. Was told tech BELIEVES it’s transmission by driving it. I asked if they did anything else and the employee Peter Woefle mumbled something I...

Response from the owner Replied: Thank you for taking the time to speak with our Service Manager and Advisor. We wanted to reiterate the conversation you had yesterday with the Service Advisor about what the technician found. We keep our pricing comparable to our area and the Mercedes dealers close to our location. We hope the best for you moving forward.

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Very competent handling of our request!Sehr kompetente Abwicklung unseres Anliegens!

Response from the owner Replied: Thank you!

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If I could give my experience -10 stars I would. I thought I was getting the best salesman. At first he was trying. And then the excuses. He apologized for being with other clients. He apologized for. It having time to show me the features of the car. Then he apologized that they didn’t order...

Response from the owner Replied: We sincerely apologize for the experience you had during your recent purchase. At Bob King Mercedes, we strive to provide the highest level of customer service, and it’s clear that we fell short of your expectations in this instance. For that, we are deeply sorry.Regarding your sales experience with Daniel, I want to assure you that our team made every effort to meet your expectations, including working hard to accommodate the timing and specific details and requests of your purchase. While we always aim to go above and beyond for our clients, it’s clear that gaps in communication led to your dissatisfaction.We fully understand how important it is for a luxury experience to be seamless, and we regret that we weren’t able to deliver that in your case. Your feedback is invaluable, and we will use it to make improvements in areas like delivery coordination and follow-up after the sale.We’re also sorry to hear that your attempts to reach out have gone unanswered, as this is certainly not the standard we uphold. I would like to assist in resolving any outstanding questions you may have. Please feel free to contact me at customerservice@bobking.com.

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I had a great experience buying a transit van here with Aaron! He went above and beyond for me and everyone was so professional and helpful to me. I would definitely buy here again!!

Response from the owner Replied: Thank you so much for taking the time to share! It's wonderful to know that Aaron went above and beyond for you. We truly appreciate your business and look forward to assisting you again in the future!

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