Google Review
- May 18, 2019
Left by David D.
I gave BIH 5 stars before and I wish I could do it again! Vincent was a wonderful salesman just over 2 years ago and Thad helped me with the purchase of my Extended Warranty (not that I need it, but ya never know) just yesterday. Thanks to the team for providing an excellent service!
Google Review
- May 10, 2019
Google Review
- May 05, 2019
Oil change was quick this time only an hour. Also washed the car a pleasant surprise. Still made sure I had a sweater this time for waiting room. Air conditioner a little to cold for me. Noticed other person wearing coat and hat. Thanks for the improvements.
Google Review
- May 03, 2019
Left by Andrew D.
Google Review
- April 26, 2019
Tom and Kiko were awesome. Service dept was great.
DealerRater Review
- April 26, 2019
I took my car for its first oil change and service. They also did the coating of wax and inside as well. I was very happy to see the results of my car. Service was awesome.
Google Review
- April 26, 2019
Left by Tiffany M.
DealerRater Review
- April 25, 2019
The service I received was fast and the staff was great. Stan explained everything that was gonna be done. I was in and out very fast!
Google Review
- April 20, 2019
Cars.com Review
- April 19, 2019
Left by Victoria K.
Just had my first oil change / maintenance and so appreciate that the whole process was effortless. I even utilized their shuttle service to get back to work and then picked up after work. The entire process was professional, friendly and a delightful experience. Mahalo Big Island Honda :-)
Google Review
- April 18, 2019
Google Review
- April 18, 2019
Google Review
- April 17, 2019
Left by Michelle M.
Google Review
- April 15, 2019
Excellent service by Jareb,lots of car to choose from,friendly employee .
Google Review
- April 12, 2019
Google Review
- April 11, 2019
Work was done very quickly with the cost exactly as estimated.
Google Review
- April 10, 2019
Prompt, efficient and my car was even cleaned!! Delighted!
DealerRater Review
- April 09, 2019
We showed up with a problem without an appointment and were immediately plugged in to the service we needed. Also, we were prepared to wait 2 hours or longer and were pleasantly surprised to be told after an hour that the work was done.
Google Review
- April 05, 2019
Good john was great help
Google Review
- April 03, 2019
Had my car done in no time! I had more than just an oil change done, and i can definitely tell a feel the difference. Added car wash bonus! Thanks!
Google Review
- March 30, 2019
Google Review
- March 30, 2019
Poor service.
Google Review
- March 30, 2019
Best employees..
Cars.com Review
- March 30, 2019
Kiana Made this visit quick efficient and took care of me. She was very professional and would like to have her as my service advisor!
Google Review
- March 29, 2019
They fixed my tire on the spot. Apparently I ran over a nail. The staff was super nice and knowledable. Thank you for fast service and a great experience! On the road , safe again.
Google Review
- March 28, 2019
This place is the best! Ill buy my next car here too. Go HONDA
Google Review
- March 27, 2019
Poor service.
DealerRater Review
- March 27, 2019
I moved to the big island recently and brought in my Honda Fit for routine service. Having come from LA I can tell you that the experience at Big Island Honda was a joy
Yelp Review
- March 27, 2019
Big Island Honda Kona is not a place to have your car serviced. They do not look at your car before telling you what needs to be done. They simply tell you what is expected to be done based on the age and mileage. They DO NOT care about you or your car. Stan, the service coordinator, will have you...
Google Review
- March 26, 2019
Left by Joseph R.
I went in to get my car serviced and that in itself was fine. I did not appreciate being put on an email list for promotions without my consent. Luckily in the emails there was a link to stop getting them which I did. Maybe a week later I get awakened by a phone call asking if I want to start...
Google Review
- March 26, 2019
Left by Brittany B.
Google Review
- March 26, 2019
Left by Lucy C.
Google Review
- March 26, 2019
Google Review
- March 24, 2019
Left by Joseph R.
I went in to get my car serviced and that in itself was fine. I did not appreciate being put on an email list for promotions without my consent. Luckily in the emails there was a link to stop getting them which I did. Maybe a week later I get awakened by a phone call asking if I want to start...
Yelp Review
- March 11, 2019
I'm a big island Honda owner of a 2016 Honda ciivic ext this car has had 3 recalls brakes done window tint removed has a rattle noise in the engine always in the shop with some issue I will never ever trust in a dealership again it's very very unfair but do they care no they do not!!!
Google Review
- March 05, 2019
DealerRater Review
- March 02, 2019
Constant communication through email and phone as to the status of my service. Stan was friendly and explained everything. He did not try and push service I didnt need.
Google Review
- February 27, 2019
Service was on time, the shuttle was very accommodating and the service, as always, is informative.
DealerRater Review
- February 23, 2019
Stan was helpful and understanding when I was in a rushed situation. He helped get me the answers I needed quickly. Very kind and knowledgeable.
Google Review
- February 22, 2019
Everyone at Big Island Honda did everything they could to make sure I was happy with my purchase I love all of them they deserve more than 5 stars!!! Mahalo everyone
Google Review
- February 19, 2019
Google Review
- February 16, 2019
It's alright
Google Review
- February 14, 2019
Left by William L.
Kiana was friendly and charming. Very very detailed in outlining all of the services being offered as well as optional service. Nicely done.
Google Review
- February 10, 2019
Just got my Honda serviced again for routine things, and found out that they now have a hidden charge of 10% on all repair orders, for shop fees and hazardous waste. This is so unfair to just charge on a percentage. i can understand a small charge if your disposing a tire or something. But to just...
Google Review
- February 08, 2019
Big Island Honda sold us our first car on the island and we wouldn't go anywhere else, used or new they will walk you through each selection and make sure you are satisfied. They helped get financing setup and within a few hours we took our CRV home, hundreds of selections with great prices on all...
Google Review
- February 01, 2019
Left by Polly M.
Google Review
- January 30, 2019
Efficient, Expedient, Pleasant
DealerRater Review
- January 26, 2019
We had a last min. Starter issue . A little snag with parts , but everyone was very accommodating and got us in and out and back to our trip. Its always been an awesome experience from buying the car , service , help and dealing with our car issues . Mahalo nui loa ! Tom and Megan
DealerRater Review
- January 25, 2019
Prompt service , Stan & grant very well professional & awesome service :) & shuttle driver Dennis very nice man :) would highly recommend service department, just too bad couldnt diagnose the cars problem , but will see where it takes us :) all in all very satisfied & convenient:)
Google Review
- January 24, 2019
Google Review
- January 24, 2019
Left by Rizaldy F.
DealerRater Review
- January 23, 2019
Stan was very helpful , direct & courteous. He answered my questions to my satisfaction & told me what the service department could do for me. David Ebrahimi
Google Review
- January 22, 2019
Left by Helen A.
Google Review
- January 19, 2019
Left by David W.
I was very happy with my experience at Big Island Honda. I needed an oil change and a new gear shift button. I was able to make a reservation & so I did not have to wait in line. The staff (Stan, et al) there treated me like I was someone special. When the car was serviced, customer service offered...
DealerRater Review
- January 10, 2019
Took my Mercedes in for service and was very satisfied with the prompt courteous attention I received. Stan is great to work with, very through, friendly & easy to work with. Would highly recommend them.
Google Review
- January 08, 2019
Google Review
- January 06, 2019
Efficient, Expedient, Pleasant
Google Review
- January 03, 2019
Left by Cayenne C.
Google Review
- December 29, 2018
Left by Mark S.
Cars.com Review
- December 24, 2018
Left by Penny M.
Big island Honda has lived up to the warranty they sold us! You won’t get that anywhere else!! Excellent customer service. I highly recommend them for any new or used vehicle!!!
DealerRater Review
- December 19, 2018
We were taken care of quickly upon arrival. All explained and left to shop. Within a few hours received the car was done and could pick up. Great service people!!!!!
DealerRater Review
- December 15, 2018
I need not to go to a large description. I always get the red carpet service. I am always happy with the service I receive from the Honda service staff and the sales department.
DealerRater Review
- December 14, 2018
I would like to express my appreciation with the service I get with Stan every single time. Although it's been a few years since I haven't gotten service at Honda but needed to get a recall fixed today in Kona. Stan helped me and he has always given me the best service in the past as well as today....
Yelp Review
- December 14, 2018
When looking for a new car was left standing in the sun in the parking lot while the sales person tried to find the right keys.After purchasing a vehicle took it in a few months later for a free checkup. Service tech left the oil filler cap off resulting in oil spraying all over the engine...
Cars.com Review
- December 12, 2018
Car needed body work done covered under warranty A loaner car was provided while the work was completed Dropped my car at dealership and picked up loaner Could not have been easier
Google Review
- December 05, 2018
I just want to thank everybody at Honda for helping me. Stan was excellent and helping me and getting my car back on the road. His auto technician guys were great. I just want to tell Stan thanks for the excellent service that he had serve me and happy holidays . Thank you very much Jenny and Chad...
Google Review
- December 05, 2018
Real pushy salesman. We purchased from another dealer.
Google Review
- December 04, 2018
Google Review
- November 30, 2018
Fast and honest service
DealerRater Review
- November 28, 2018
There customer service was excellent, they went above and beyond, to try and help us get a car,and they just made me feel very comfortable there,they even gave us 8,000 dollers off the actual price,best service ever.
DealerRater Review
- November 24, 2018
Everything was thoroughly explained to me before and after service was completed and all of my concerns were addressed. Love having the online option to schedule a service and the wait time was minimal compared to other dealerships.
Google Review
- November 23, 2018
Google Review
- November 22, 2018
Google Review
- November 22, 2018
Fast and honest service
Cars.com Review
- November 15, 2018
Left by Mateo O.
Gave Vicent Simon a call @ Big Island Honda Kona, assisted me as I got there& took care of everything. Not too long I was out. excellent customer service. I’ll recommend Big Island Honda as well as Vicent Simon to all I know in purchasing a new or vehicle, & or for service. Excellent!!!!!!!
Yelp Review
- November 14, 2018
Don't be a fool as you can buy a Honda on Oahu for thousands less and have it shipped for $300. Cheaper to buy a car on the east coast and have it shipped here! Their motto is "Bait & switch will make us rich"
Yelp Review
- October 31, 2018
I'm a big island Honda owner of a 2016 Honda ciivic ext very happy they service my Honda every time just recently had my air conditioning serviced my service advisor was Alex she's the best I'm very happy with my visits and my car thank you again big island Honda
Google Review
- October 30, 2018
Always a good experience
Google Review
- October 29, 2018
DealerRater Review
- October 25, 2018
I love buying car at big island Honda,but the service is very poor.. not only they charged too much but, it takes forever , and bad communication.. I drop off the car to find out what is the noise making when I reverse ..i know it's gonna take long time, so I let them drop me at my second job .....
Google Review
- October 24, 2018
Left by Janice B.
Alexa was very friendly and efficient. She also answered all my questions regarding the safety check, filing with dmv, etc. this really cleared up some confusion we had about the process. We are part time residents so still learning all the rules.
Google Review
- October 19, 2018
Very bad communication called about my car said they will call back in a few minutes never got a call so I called back then the said they would call back again never chot a call back I then went there nobody new what was going on finally go a little information I needed but it was the end of the...
Google Review
- October 09, 2018
Always a good experience
DealerRater Review
- October 06, 2018
We are so very pleased with the sales and service at Big Island Honda-Kona. They went above and beyond anything they had to so we would be treated very well! This is the 3rd car we have purchased from them and have never had a better experience buying or having a car serviced. We bought a 2010...
Google Review
- September 30, 2018
Google Review
- September 30, 2018
Informative, pro-active, courteous, fast service!
Google Review
- September 30, 2018
I needed to make an appointment and the courtesy shuttle driver made it happen for me on time. Thank you Big Island Honda
Google Review
- September 06, 2018
Left by Diane E.
Informative, pro-active, courteous, fast service!
Google Review
- September 05, 2018
DealerRater Review
- September 01, 2018
Always nice to have people who know what they are doing. The Car is done right and on time. I overheard the discussion of an issue with another car. A repair had been done overestimate but there had been a mistake and the owner was not notified. They caught this issue and resolved without the...
Google Review
- August 31, 2018
I needed to make an appointment and the courtesy shuttle driver made it happen for me on time. Thank you Big Island Honda
Google Review
- August 30, 2018
Overpriced, didnt do half the things they said they would....service manager had to go to dental appt...Buyer beware!!!
Google Review
- August 30, 2018
Very helpful, oil change and tire rotation in an hour.
Google Review
- August 27, 2018
Appointment time 10:30:10:45Am. Almost 1 pm never start servicing my car yet. I expect fast services but it was not.
Google Review
- August 16, 2018
I had my car serviced at Big Island Honda in July and part of the service is a complimentary car wash. The service advisor, Stan, returned the keys to the car parked behind the building and said it was serviced and washed. I went to pick up my car and noticed it was just as dusty as before,...
Yelp Review
- August 16, 2018
I had my car serviced at Big Island Honda in July and part of the service is a complimentary car wash. The service advisor, Stan, returned the keys to the car parked behind the building and said it was serviced and washed. I went to pick up my car and noticed it was just as dusty as before,...
DealerRater Review
- August 15, 2018
The day before my experience. Was driving my Honda CR-V Toiring. I shifted my car into reverse to park, the silver button on the gear knob shot out, and broke off during shifting. Scared me as I had to think for a minute what to do. I shut my car off, Utah my car was rolling. Until I thought of...
Google Review
- August 14, 2018
Cars.com Review
- August 10, 2018
Left by Kanalu C.
Had to write something for Braddah Jeff. He is the Man!! Always going above and beyond for me time and time again. I will never ever buy a Honda ever again but like I said Jeff is the Bomb.
Google Review
- August 09, 2018
Overpriced, didnt do half the things they said they would....service manager had to go to dental appt...Buyer beware!!!
DealerRater Review
- August 07, 2018
Over priced, didnt perform half te jobs they recommended that I had approved... Service manager had a dentist appt, and forgot to notify the mechanic of issues...
Google Review
- July 31, 2018
Left by Charles B.
Came for oil change and bought a new car.love it Happy birthday to me
Google Review
- July 31, 2018
Left by Shelby F.
Google Review
- July 30, 2018
Picked up wiper blades, customer service was excellent
Yelp Review
- July 29, 2018
Mechanics cursed me over the phone when I asked to pick up my vehicle because i knew the quote on labor was too high. Then they locked it inside the lot so i couldn't get it. Very childish.
Google Review
- July 17, 2018
Left by Jessica S.
Alex was an amazing person to work with. She listened to me, understood my needs, and went above and beyond to resolve my vehicle issues. Thank you so much Alex!
Google Review
- July 17, 2018
Picked up wiper blades, customer service was excellent
Google Review
- July 11, 2018
Bought my Honda here super easy process of getting the loan and they gave me 500 bucks for my car which I was happy to get for it
Google Review
- June 25, 2018
DealerRater Review
- June 25, 2018
Easy and no hassle drop off and pick up. Timely work. Pleasant Service Dept staff. Couldn't be better. Highly recommend Big Island Honda - Kona. This rating and review process is more frustrating than using the services.
DealerRater Review
- June 25, 2018
I always resisted dealer interactions. When my mechanic retired I was hard pressed and decided to give it a try. What a pleasant surprise! Ill be back.
DealerRater Review
- June 15, 2018
Carly, My service advisor was Simply AWESOME!!!! The best service on my car I've ever had!!! Friendly, and so accommodating!! What else can I say?
Google Review
- June 11, 2018
Left by Kenya G.
Google Review
- June 11, 2018
Left by Joseph F.
Cars.com Review
- June 08, 2018
Great customer service, quality, overall experience. Will continue servicing my car here.
Google Review
- June 07, 2018
Cars.com Review
- June 07, 2018
Left by Edward K.
THIS IS THE BEST DEALOR THAT WE HAVE EVER DEALT WITH,
Google Review
- June 07, 2018
Left by Sandy S.
Google Review
- June 06, 2018
DealerRater Review
- June 06, 2018
Waited 2.5 hours oil change and tire rotation seemed long waiting room cold but other customers were friendly. Bathroom very clean. Alex very friendly and courteous
DealerRater Review
- June 06, 2018
Dropped off the car. The shuttle took me home. They did an oil change, inspection, inflated my tires as the light was on and showed me how to connect my new phone to the hands free devise. All for one low price.
Google Review
- June 06, 2018
Fast and dependable
Google Review
- June 05, 2018
Google Review
- June 05, 2018
DealerRater Review
- June 05, 2018
Michael's customer service skills are extraordinary. He was very professional, but at the same time he was also personable and approachable. All the while he completed the necessary paperwork, we had a fun conversation. He also gave me some helpful tips on how to take care of simple tasks on my car....
Google Review
- May 30, 2018
Great place too buy your Honda excellent sales and service center Alex and mike are great
Google Review
- May 30, 2018
I loved getting my car washed! And the shuttle service taking me for coffee? Finally, having my car done before the anticipated time - priceless!
Google Review
- May 18, 2018
Prompt and friendly service :)
Google Review
- May 18, 2018
Left by Joseph R.
I went in to get my car serviced and that in itself was fine. I did not appreciate being put on an email list for promotions without my consent. Luckily in the emails there was a link to stop getting them which I did. Maybe a week later I get awakened by a phone call asking if I want to start...
Google Review
- May 18, 2018
Left by Carolyn B.
Edmunds.com - Service Review
- May 16, 2018
Great service all around , Mike was awesome and welcoming .
Google Review
- May 15, 2018
Left by James K.
Prompt and friendly service :)
DealerRater Review
- May 15, 2018
All of problems were handled professionally and with a detailed explanation of requirements to correct. We were very pleased that there is a Mercedes Benz trained technician available.
DealerRater Review
- May 13, 2018
Alex is the BEST! This was my forth Fletcher Care service on this new vehicle but the first time with Alex. The first three services took aprox two hours each and I wasn't going to come back to Honda. It was so frustrating! But simply bcs they got me in at the exact time slot I needed I decided to...
Google Review
- May 13, 2018
We were very happy and satisfied with the excellent, fair and detailed service that we received with Dave and Corey in purchasing our new vehicle! We relocated to the Big Island for work and were overwhelmed with all "new life" details that we needed to accomplish. Dave & Corey helped ease our...
Google Review
- May 12, 2018
Google Review
- May 12, 2018
Left by Jim R.
They not only gave us a deal they're extremely easy to work with!
Google Review
- May 10, 2018
Google Review
- May 10, 2018
Left by Larry S.
Google Review
- May 10, 2018
Cars.com Review
- May 10, 2018
Mike did an excellent job as our service provider. Thank you
Google Review
- May 10, 2018
Left by Janice L.
Great place too buy your Honda excellent sales and service center Alex and mike are great
DealerRater Review
- May 10, 2018
I worked with Alex had no problem she answered all my questions great customer service looking forward to bring my Honda back and working with your wonderful team thank you
Edmunds.com - Service Review
- May 06, 2018
I thought the service was great, got an appointment quickly and cost of service was accurate.
Cars.com Review
- May 06, 2018
Left by David B.
Mike was VERY professional. Service was quick and easy. Highly recommended
Google Review
- May 06, 2018
Cars.com Review
- May 06, 2018
Left by Dragoljub K.
Carly was great!!! She provided excellent service in highly professional manner
Google Review
- May 06, 2018
Left by Mary P.
DealerRater Review
- May 06, 2018
Excellent service and worked well with getting us the best price. Friendly and patience with the decision we were making and not rushing us. Thank you.
Google Review
- May 05, 2018
Left by Linda B.
Very courteous, on time and responsive. Looking out for my best interests without selling me stuff I don't need.
Google Review
- May 04, 2018
Left by Eric F.
Cars.com Review
- May 04, 2018
Left by Henry S.
Top notch service from Service Agent Stan. He has been consistently providing us with great customer attentive care service.
DealerRater Review
- May 04, 2018
I have come to expect an excellent experience whenever I go to big island honda the staff is always great and goes the extra step to make sure service is perfect. Karly is my usual contact and she is always right on great
Google Review
- May 03, 2018
Left by Jim R.
DealerRater Review
- May 02, 2018
They were friendly and efficient. Karly was very helpful and explained everything well. Everyone was knowledgeable and willing to help. They provided a shuttle service if needed which was great as well.
Cars.com Review
- May 02, 2018
Left by Kanalu C.
Big Island Honda Kona went above and beyond to make sure I was happy. Service manager Jeff and Mike are truly exceptional at what they do.
Google Review
- May 01, 2018
Cars.com Review
- May 01, 2018
Stan was on the job and I didn't waste any time. For me, that is the most important aspect of service.
DealerRater Review
- May 01, 2018
They were fast and friendly. I would recommend Big Island Honda-Kona for service or for purchasing a vehicle. I will definitely be back for both.
Google Review
- April 30, 2018
Google Review
- April 30, 2018
Google Review
- April 30, 2018
I was blown away I'm a compulsive buyer I usually see something I like than get it without thinking but instead of them incouraging this I got a voice of reason making sure that the car was a true fit for me not just looks but function and form, so with excellent customer service and knowledgeable...
Google Review
- April 30, 2018
I just leased a Honda CRV 2017. I was very happy with my previous lease experience at this Dealership. Over the last 3 years I always received excellent service from Stan Kanai (Sales and Leasing Consultant) and Stan Held (Service Advisor), as well as from the other Staff at this Dealership. My...
Google Review
- April 30, 2018
Stan Heldt service advisor at Big Island Honda Kona Branch is the best!!! He is very friendly and curteous and very polite. We always request him for our service advisor! Thank you Stan!!!!
Google Review
- April 30, 2018
I purchased a 2012 civic from this dealership and had an excellent experience. The salesman OT helped me find the car and get through the purchasing process he was exceptional, no pressure and he was very professional. The finance director was very enlightening. The thing I liked most about him was...
Google Review
- April 30, 2018
At last the Kona Mercedes Benz Service Center is functioning as it should. A great part of this VAST IMPROVEMENT is the solid performance of your service advisor KARLY GRIMES. She is to be commended for a job well done. Aloha, Michael K. Bates, Kamuela
Google Review
- April 30, 2018
The staff are knowledgeable, responsive and very service oriented.
Google Review
- April 30, 2018
The Service Technician, Karly, was courteous and assured me by 2014 Ridgeline would be fully serviced and ready in a very short time, which it was. I was anticipating waiting many hours for the work to be completed but it was done in just two hours and I was on my way! Thank you.
Google Review
- April 30, 2018
I bought a used Ridgeline here recently and had it serviced here as well. These guys did a great job!
Google Review
- April 30, 2018
Today was one of those days where you have those big maintenance things that are due at certain intervals and they were able to find me coupons and try to give me discounts and deliver my car on time they were also able to do my car inspection and gave me great advice it's a great place to come and...
Google Review
- April 30, 2018
Everyone especially Karly was very nice, pleasant, service was excellent
Google Review
- April 30, 2018
I had bad experiences with the service department. On 1 occasion I had money stolen for my 6 year old son which was supposed to b3 our lunch money as MC Donald. They offer free car wash on several occasions which was never done. I had filed complaints with their customer service department that...
Google Review
- April 30, 2018
Terrible customer service. Bought a truck two months ago and the back end completely siezed up while driving it, now its completely undrivable. Not sure how this wasnt caught ahead of time by Big Island Honda, not to mention I was given nothing but attitude from customer service and no response from...
Google Review
- April 30, 2018
I received excellent service during and after our used car purchase at Big Island Honda Kona with Brady Tupou and Korey Pulluaim. We had a problem with the shifter soon after purchase and they immediately went to work to fix the problem at no extra charge. They are professional, friendly, and...
Google Review
- April 30, 2018
Stan my service person was outstanding.
Google Review
- April 30, 2018
The sales team here is #1 in my book . Both Cory's were super hopefully and got my family into our dream car. Mahalo
Google Review
- April 30, 2018
A place to get your car serviced.
Google Review
- April 28, 2018
Google Review
- April 25, 2018
Google Review
- April 25, 2018
Left by Regina S.
The staff are knowledgeable, responsive and very service oriented.
Cars.com Review
- April 24, 2018
Michael Stanco, the Service Advisor was great! The repair was completed in a timely manner. My 2016 HR-V is the second Honda that Ive purchased from Big Ialand Honda. I love my car!
Cars.com Review
- April 23, 2018
I looked at what a wanted and visited the lot several times after hours and picked the vehicle i wanted. I knew the price i wanted and the trim, and Big Island Honda made it easy for me to complete my purchase. No hassles and no over-bargaining back and forth. They valued my time and i appreciate...
Google Review
- April 22, 2018
DealerRater Review
- April 22, 2018
The sales person was friendly and very knowledgeable about the vehicle. Everything was done quickly and efficiently. There was no need for back and forth negotiations, as they gave us a great deal to start with.
Google Review
- April 22, 2018
Left by Yakelin P.
Cars.com Review
- April 21, 2018
I'm rating service at Kona Honda #5. from the time we drove up to the center and the time our service ended. Karley was our agent and she was awesome, I would definitely rate her a #10. Karley explained all our services in detail and took the time to make sure all services were done on a timely...
DealerRater Review
- April 21, 2018
I think Honda cars are the best. Havebeen going to this dealershop for a long time & most of the time the service is very good.
Google Review
- April 20, 2018
Google Review
- April 20, 2018
Left by Amy D.
Google Review
- April 20, 2018
Left by Mindy W.
Google Review
- April 19, 2018
DealerRater Review
- April 19, 2018
Great addvise from alex regarding the brakes And options buying the flecther jones promo. She is friendly person. Help me to find out fletcher promo at oahu too
Google Review
- April 17, 2018
Cars.com Review
- April 17, 2018
Left by David E.
Came in for my 1st oil change. Michael Stanco was great, took care of my appointment , plus got my Pilot washed. How cool is that David
Google Review
- April 17, 2018
DealerRater Review
- April 17, 2018
My Safety Inspection sticker showed that I needed to get the check done soon. I called the dealer and was able to get in the same day.
Google Review
- April 15, 2018
Left by Don H.
Google Review
- April 15, 2018
Google Review
- April 14, 2018
Left by Kim B.
Cars.com Review
- April 13, 2018
Left by Stephen S.
The only issue was with the people who make the appointments scheduling more vehicles in that the garage can possibly handle. This causes an extended wait for completion of the required service, at no fault of the Honda Kona personnel.
Google Review
- April 13, 2018
Everyone especially Karly was very nice, pleasant, service was excellent
Cars.com Review
- April 13, 2018
Service was good. About one hour. Washed the car. We will be back for service.
Cars.com Review
- April 12, 2018
very good service was very surprised they replaced the battery that was failing a little to soon of its battery life so I left a very happy customer.
Google Review
- April 12, 2018
I was blown away I'm a compulsive buyer I usually see something I like than get it without thinking but instead of them incouraging this I got a voice of reason making sure that the car was a true fit for me not just looks but function and form, so with excellent customer service and knowledgeable...
Google Review
- April 11, 2018
Cars.com Review
- April 10, 2018
No pressure Sales here! Cant Put a value on listening to customer needs and thats just what they do. From beginning to end all questions where answered from the finance to vehicle options. Thank you Big Island Honda-Kona
Google Review
- April 10, 2018
Cars.com Review
- April 10, 2018
My AC stopped cooling. They got me an appointment asap. They diagnosed the problem and recharged the AC. They were honest that they couldn't find a leak but believe there may be one. They added a colored substance that will show if frion is leaking and instructed me to return immediately if I...
Google Review
- April 10, 2018
Stan Heldt service advisor at Big Island Honda Kona Branch is the best!!! He is very friendly and curteous and very polite. We always request him for our service advisor! Thank you Stan!!!!
DealerRater Review
- April 10, 2018
They were very warm and friendly during the sales process. After that, not so much. They sold us a car with a leaking water pump and a blown head gasket for $4,000. Cost to repair is $4,000. They said all they could do for us is sell us another car. STAY AWAY. STAY FAR AWAY. Please delete this...
Google Review
- April 10, 2018
Google Review
- April 09, 2018
Left by Conrad K.
Google Review
- April 07, 2018
Cars.com Review
- April 05, 2018
Wonderful customer service!!! Karly was very nice and helpful. It is a pleasure to work with her.
DealerRater Review
- April 04, 2018
Always prompt and honest, never try to sell unnecessary parts or services. Our Service Adviser, Karly is friendly and professional at all times. A pleasure to work with.
Google Review
- April 03, 2018
Google Review
- April 03, 2018
OT and Thad was awesome with our purchase today, great customer service easy to work with no pressure and very professional.Thad went over thoroughly on the loan and warranty .. Mahalo nui loa.... Brooke and Pua
Google Review
- April 01, 2018
Left by Tiera M.
Google Review
- March 31, 2018
Google Review
- March 30, 2018
Left by Stephanie T.
DealerRater Review
- March 30, 2018
Stan, our service advisor provided excellent service and advice. To solve a problem raised by the immediate return of the owners of the vehicle to the mainland, he also suggested and offered a solution which went beyond what is normally expected from dealership personnel. His action showed he was ...
Google Review
- March 29, 2018
Cars.com Review
- March 29, 2018
Everything went amazingly smoothly from the moment that I drove into the service entrance. The repair was done in a timely manner and the repair was explained to me in detail.
Google Review
- March 29, 2018
Left by Christa J.
Today was another perfect example of great customer service.I arrived and was greeted by Alex a delightful and very professional young woman who eventually turned me over to Stan who has been my trusted adviser for the past 8 years..I am grateful to all of you for your service.Keep up the good...
Cars.com Review
- March 29, 2018
Left by Terena P.
Very clean service area. Fast and easy to book an appointment. Service people fast and friendly. Shuttle is very convenient.
Edmunds.com - Service Review
- March 29, 2018
Service was terrific and Karly and Phil were great to work with. So great that to continue our working relationship, traded my old Honda for a new one.
Google Review
- March 27, 2018
Great experience.
Google Review
- March 27, 2018
Knowledgeable Professionals
Cars.com Review
- March 27, 2018
Karly was pleasant to work with. She is very helpful and provides excellent customer service. I hope to work with her again.
DealerRater Review
- March 27, 2018
Pleasant and knowledgeable service rep helped me. They took my car in right away to be checked. Kept me informed as to what was happening and when I could expect the work to be completed. Work done in a timely manner.
DealerRater Review
- March 26, 2018
The service was fast and friendly. They also gave me recommendations for future needs for my car. I appreciate them not doing any kind of service without my okay and just what I brought the car in for.
DealerRater Review
- March 26, 2018
My car was ready quickly and recall service completed. I was not expecting to get a warranty service because I thought we would need to order the part but it was in stock and the service completed! Stan took good care of me and kept me informed of the progress on my car.
Google Review
- March 25, 2018
Edmunds.com - Service Review
- March 25, 2018
Fast and great customer service!
DealerRater Review
- March 25, 2018
Our small company has five Honda vehicles. The service team has been great in keeping us on the road and all of our vehicles in top shape. Mahalo
DealerRater Review
- March 25, 2018
Left by Damion C.
In the past I have tried very hard to stay away from repairs at dealerships because their hourly rate is so significant. I must say though Big Island Honda really raises the bar. The oil changes even for full synthetic are very reasonably priced and in fact about $25 less than what I've been paying...
Cars.com Review
- March 24, 2018
Left by Jay S.
Everyone so helpful and very informative. Everyone was so pleasant and greeted me. Everyone explained what was being done to the car and also what was recommended on the next visit. They also let me know on the progress of the car servicing and also how much longer it would take.
Cars.com Review
- March 23, 2018
Appointment was kept on time. Karly was very helpful and polite
Google Review
- March 23, 2018
Left by Leonard G.
Stan my service person was outstanding.
Google Review
- March 23, 2018
Yelp Review
- March 23, 2018
Bait and switch, to the nth degree. I drove all the way from Kohala to look at a vehicle that was listed as an automatic, and when I arrived he informed me that it was a manual transmission. The interior was covered in dog hair. This vehicle had been listed for quite some time and you're telling me...
Cars.com Review
- March 21, 2018
Left by William H.
Karly was great and I refer all of my fellow Honda folks to her for service of their Honda! the service met my expectations.
Cars.com Review
- March 21, 2018
Truly Professional & Knowledgeable. Stan Heldt is always so helpful. I am relieved that he is there. Thank you Big Island Honda Kona for your great service.
Edmunds.com - Service Review
- March 21, 2018
Great Service and Quick.
DealerRater Review
- March 21, 2018
I was so pleased with your agent Alex. She explained everything that was being done to my car. Hope that she will be available on my next service.
DealerRater Review
- March 21, 2018
Very detailed oriented from appt setting in mailer, to arrival, drop off/pickup service, mechanical services repairs etc. and the complimentary car wash. Your establishment is a well oiled machine and very clean.
Google Review
- March 20, 2018
DealerRater Review
- March 20, 2018
Karly Grimes has been taking care of me and my car for a long time, and I really appreciate the extra care she takes in keeping us on the road. This was a recall, but she checked out the work of my last visit to make sure it was good..
Edmunds.com - Service Review
- March 14, 2018
Karly was very friendly and helped us with the recall process. I was surprised that they did an inspection on my car and found out I needed to replace my tires. Thank you for the attention given to my car and for the car wash
DealerRater Review
- March 13, 2018
Left by John S.
I have leased two Honda CRVs from Big Island. I am a customer for life. The sales and service is ONO! You are treated like friends.
Google Review
- March 06, 2018
Left by David D.
Google Review
- March 01, 2018
Persistent staff.
Cars.com Review
- February 28, 2018
Liked it more than Toyota. I wish my warranty was with honda
Cars.com Review
- February 28, 2018
See you again Thanks for the help. Go Honda! Japanese car is awesome. Runs better then American car. Since Im Japanese haha
Google Review
- February 25, 2018
Left by Anthony H.
Very helpful, oil change and tire rotation in an hour.
Google Review
- February 07, 2018
Google Review
- January 31, 2018
Left by Pollyann T.
Google Review
- January 29, 2018
I had bad experiences with the service department. On 1 occasion I had money stolen for my 6 year old son which was supposed to b3 our lunch money as MC Donald. They offer free car wash on several occasions which was never done. I had filed complaints with their customer service department that...
Cars.com Review
- January 25, 2018
Stan is great! I'll always bring my Honda back here for service!
Cars.com Review
- January 17, 2018
Karly Grimes is my service advisor, and she's fantastic. She keeps me informed; she explains things; she is far and above the best service advisor I've ever had. I like that Big Island Honda assigns you a "personal" service advisor so I see her every time, and she knows me and I feel takes good...
Google Review
- January 16, 2018
The sales team here is #1 in my book . Both Cory's were super hopefully and got my family into our dream car. Mahalo
Yelp Review
- January 16, 2018
Worst experience at any dealership I've been to. They have terrible customer service, they were not prepared for the appointment, took 2x longer than they said they would. the whole time they didn't update me with the car at all so when I came at the time they said the person was not there, the car...
Google Review
- January 12, 2018
I bought a used Ridgeline here recently and had it serviced here as well. These guys did a great job!
Yelp Review
- January 12, 2018
I brought my Honda in for a recall part and was more than pleasantly surprised with the service! The whole experience was positive. I scheduled to have my oil changed because I assumed it was about due, but was told that my oil and filter looked good, so I could hold off on that. I was given free...
Google Review
- January 10, 2018
Left by Kyle N.
Just wanted to let you know that I was well taken care of and Ive been pleased with my dealings with the service department. Karly has taken good care of me and makes sure that I get to work on time after dropping my car off. She has gone above and beyond to accommodate my schedule. Please thank her...
Google Review
- January 10, 2018
Left by Rolanda D.
Yelp Review
- January 10, 2018
This review relates strictly to the service department. Hate to give this place yet another one star because the new Service Manager, Jeff, worked hard to try and solve my problems. Unfortunately, he has a rough road ahead of him with the current staff and how they were originally trained (or not...
Google Review
- December 28, 2017
A place to get your car serviced.
DealerRater Review
- December 22, 2017
I took my insight in for a emission system check and the service department was quick in checking my car and informing me in the issue and offered follow up care.
Google Review
- December 19, 2017
A place to get your car serviced.
Google Review
- December 18, 2017
Left by Shannon D.
A place to get your car serviced.
Google Review
- December 18, 2017
Richard is the best!! If you need a car go ask for him!!!
Google Review
- December 09, 2017
Left by Jonathan C.
Went to get a basic inspection and get my airbags replaced due to a safety recall on my car model. I was pleasantly suprised as the process was fairly quick and well done. Stan, the employee who assisted me that day walked me through everything and answered every question i had flawlessly. Will be...
Cars.com Review
- November 29, 2017
Left by Steve R.
Great experience at big island Honda from Richard very helpful and knowledge abl.
DealerRater Review
- November 27, 2017
I brought my Honda CRV in for service and while I waited, I wanted to look at the larger Honda Pilot. Shayne was very accommodating, personable and not at all pushy but he did help me weigh the pros for purchasing the Pilot. He took a lot of time with me as I struggled to make the decision to buy....
DealerRater Review
- November 12, 2017
Needed to turn in my leased car of 3 years. Ready for a new Crv for another 3 years. Honda CRV is the perfect car for me.
Google Review
- October 24, 2017
Left by Michael L.
I just leased a Honda CRV 2017. I was very happy with my previous lease experience at this Dealership. Over the last 3 years I always received excellent service from Stan Kanai (Sales and Leasing Consultant) and Stan Held (Service Advisor), as well as from the other Staff at this Dealership. My...
Cars.com Review
- October 18, 2017
Good experience. Stan was professional and very helpful. Other attendants were on it and very respectful! Car was done ahead of schedule.
Google Review
- October 17, 2017
At last the Kona Mercedes Benz Service Center is functioning as it should. A great part of this VAST IMPROVEMENT is the solid performance of your service advisor KARLY GRIMES. She is to be commended for a job well done. Aloha, Michael K. Bates, Kamuela
Cars.com Review
- September 30, 2017
The process was quick and easy! Shayne went above and beyond, he drove 45 miles to pick me up so we could finalize our deal. He is very knowledgeable and explained everything. Thad Estrada made the rest of the process smooth. Thanks Guys!!
Google Review
- September 29, 2017
Today was one of those days where you have those big maintenance things that are due at certain intervals and they were able to find me coupons and try to give me discounts and deliver my car on time they were also able to do my car inspection and gave me great advice it's a great place to come and...
Google Review
- September 28, 2017
I received excellent service during and after our used car purchase at Big Island Honda Kona with Brady Tupou and Korey Pulluaim. We had a problem with the shifter soon after purchase and they immediately went to work to fix the problem at no extra charge. They are professional, friendly, and...
Google Review
- September 22, 2017
Left by Jacob H.
I purchased a 2012 civic from this dealership and had an excellent experience. The salesman OT helped me find the car and get through the purchasing process he was exceptional, no pressure and he was very professional. The finance director was very enlightening. The thing I liked most about him was...
Google Review
- September 21, 2017
Yelp Review
- September 21, 2017
We worked with Brady Tupou and he was great. Worked with me through countless iterations and got us what we needed. Very satisfied.
Cars.com Review
- August 31, 2017
Karly always takes the best care of myself and my entire family. I don't ever feel like I'm getting ripped off. She makes me feel at ease and I know my car will be in excellent condition when I return to pick it up. She truly is an asset to Honda!
Google Review
- August 24, 2017
Left by Mark G.
Very happy with my purchase of my new CRV EXL ! Great service, follow up, help and support by my salesperson, Vincent Simon and Finance Manager, Thad Estrada ! Mahalo to All !!
DealerRater Review
- August 23, 2017
Been looking for a Honda Pilot for quite some time although there were a few scratches to my standards and price .We (my husband) are so Happy to have gotten what we wanted after buying another car back in December 2014 which was too small and finally getting a 2014 Honda Pilot in the price that I...
Cars.com Review
- August 09, 2017
Cory and OT were helpful every step of the way. OT kept in touch throughout the process and made sure we understood what was happening. Both he and Cory went above and beyond to make our car buying experience as smooth and painless as possible! Tad also was very helpful and made sure we understood...
Google Review
- July 22, 2017
Karly's service was prompt and ahead of schedule. She made a nice impression on me, which makes me more inclined to come back for automotive work in the future.
DealerRater Review
- July 22, 2017
I arrived in Kona from Sydney, Australia with 7 pieces of luggages. OT came to pick me up at the airport. On the way to Honda to get my Honda Fit, we stopped by my bank to get a cashier check. There, OT saved me $9.00 by having the bank issue me temporary checks for $3 instead of $12 that I would...
Cars.com Review
- July 07, 2017
Everyone was very nice and exceptionally friendly.
Yelp Review
- July 05, 2017
Do not get your car serviced here, especially if your female, they will take advantage of you. Had a recall in March 2017, called to make appointment to get fixed, they made me w8 2 weeks before fixing it, said they had to order part. On morning of drop off was told part might not be in...yet,...
Google Review
- June 28, 2017
The Service Technician, Karly, was courteous and assured me by 2014 Ridgeline would be fully serviced and ready in a very short time, which it was. I was anticipating waiting many hours for the work to be completed but it was done in just two hours and I was on my way! Thank you.
Google Review
- June 24, 2017
Convenient service for Mercedes Benz
DealerRater Review
- June 21, 2017
I have a Toyota that I got from a friend. My first car was a Honda and I liked your service. Went to Toyota a few times for service and was so dissatisfied with their service, I asked Stan Heldt if Honda could service my Toyota. He said sure! I'm a very happy, satisfied customer. You treat me...
Cars.com Review
- June 19, 2017
As usual everything was done friendly, efficiently & in a timely manner. Everyone is always polite especially Stan Heldt. I am comforted knowing that he is my Service Adviser. I Love my HONDA!!!
Cars.com Review
- June 11, 2017
Excellent service,pricey but the human touch was great
Yelp Review
- June 06, 2017
My family and I have bought and leased multiple cars from this dealership. There are easy to work with and cut out a lot of the crap when buying. Yes it may be slightly more than the mainland but so is the cost of most things here with shipping. Service department has tried to rip me off so I just...
DealerRater Review
- May 29, 2017
Complimentary 1st maintenance on new HR-V which they called to set up. We are consistently pleased with their personable & reliable service department and with the great reliability of Hondas.
Google Review
- May 27, 2017
Karley is always great and supportive, she goes above and beyond every visit to help explain and give me the best rate available for the service!!!! She is an asset to your company!
Yelp Review
- May 25, 2017
I bought a 2015 Honda from big island honda bonds in kona, on Christmas eve. After my car was vandelized and totalled. I'm a single mom of 2 kids transportation is very important to us. I started having some trouble with the car after over 5 months. It was not under warranty, I did not know who to...
Edmunds.com - Service Review
- May 24, 2017
Karly was helpful, professional, and friendly. She did her best to satisfy and solve my problem I'm a timely and cost effective manner. I truly am greatful for your helpful staff and I would highly recommend z Kona Honda to my friends and family!
Cars.com Review
- May 20, 2017
Left by Richard S.
Karly was knowledgeable and helpful. Good experience!
Cars.com Review
- May 19, 2017
This was my first experience with Honda service. I didn't have to wait long, it was great that there were multiple service representatives available to accept our vehicles and to talk with us about the kind of service we needed.
Yelp Review
- May 17, 2017
Avoid. Outrageous car prices. Way above MSRP. I can buy a car in CA or almost everywhere in Mainland for 20% less than what they charge. Service dept get D-. Not knowledgeable, misinformation, and avoidance of responsibility. Avoid extended anything. Alway a reason why it isn't covered.
DealerRater Review
- May 16, 2017
Excellent service Julie and,Karly and the gentlemen sitting on the first desk where we check in. We dropped our car off 2 hrs. early for a airbag recall and the gentleman immediately took care of us, apologized for any inconvenience and said they would call as soon as it was done. Got home and an...
DealerRater Review
- May 13, 2017
Everyone in the service dept is very friendly and attentive. Not only did they find the problem, I got a multi-point inspection and car wash at the same time. The best part was knowing they spent the time to make sure I didn't have a major problem, told me the gas cap needed to be replaced and...
Google Review
- May 12, 2017
Cars.com Review
- May 12, 2017
Second trip for door lock repairs in just a couple of years seems odd.
Cars.com Review
- May 10, 2017
Good Experience...............................................
Cars.com Review
- May 10, 2017
Service was fully explained before it was done. I had the option to opt out of any one of the recommendations. The estimated time of repairs was accurate. Having the same service representative each and every time is a real plus !
Google Review
- May 08, 2017
Recently widowed, I wanted a vehicle that would be dependable, run forever, and have some of the luxury features I used to have. The HR-V is just that. The Team of Thad and Richard helped me to driveway with aloha and compassion. They fit right into my life mantra; Changing Lives Forever! Mahalo...
Google Review
- May 08, 2017
Left by David L.
Knowledgeable Professionals
Cars.com Review
- May 07, 2017
Left by Charles S.
Was able to obtain an appointment in the time frame I wanted and the vehicle was ready when estimated.it would be.
Google Review
- April 30, 2017
Aloha to Big Island Honda:No doubt, the caring, continual giving by all at our Honda personnelwas absolutely fantastic. I thank all those who took care of my Honda CRVfor all they did. Yes, Stan Heldt was most instrumental in taking care of all the necessities & he carried out his role in making...
Google Review
- April 30, 2017
Went there and was immediately greeted by very friendly service department personnel. We were kept informed continuously of the car's repair process and was completed under the 2 hour estimate. We asked if they could also give our (dirty) vehicle a complementary car wash and they did. Overall a...
Google Review
- April 30, 2017
I've just purchased my third vehicle from Big Island Honda and their service continues to draw me back. Korey P., Corey J., and O.T. we're kind efficient, professional, and really took great care if me. I got a great deal on a used car that should last me a number of years to come. Corey J. also...
Google Review
- April 30, 2017
Arrived at the dealership unannounced with my disabled vehicle, dead battery. I was given a ride home and three hours later my vehicle had been serviced with a new battery. I was picked up and returned to the dealership to retrieve my vehicle. Excellent service, all the way around.Stan, and the...
Google Review
- April 30, 2017
Excellent service. Stan Heldt was very helpful and gave me a good deal. I had a lot of things wrong with my 10 year old truck. It runs like new, thank you Stan.
Google Review
- April 30, 2017
We have purchased 3 cars from Big Island Honda Kona over the years. Nothing but 5 star service every time. I will back again next time around.
Google Review
- April 30, 2017
On two different occasions, Karly was very helpful and courteous. She made it a very pleasant experience. Thank you, Karly.
Google Review
- April 30, 2017
After much shopping around, I decided on a CRV not only for the car's reputation, but also the experienced, attentive customer service received from Mike and Stan. I love my new car and I am so impressed with Honda's care for their customers.
DealerRater Review
- April 20, 2017
Kenya Gary my Service Representative provided me with fantastic follow-up and terrific customer service. Kenya is extremely courteous at all times and provides insightful solutions which I feel keeps my best interest in mind. I certainly hope that you will recognize him for his service efforts, he...
Cars.com Review
- April 20, 2017
Everything was great the only thing I had a issue with was I just replaced my clutch through Honda at 58000 miles and had them replace my transmission fluid as well I received a call stating the tech said my transmission fluid was looking a little dirty and it should be replaced I'm only at 82000...
Cars.com Review
- April 20, 2017
The dealer was able to schedule me within a few days of my calling. The service specialist was friendly courteous and professional. His name was Kenya. The service was completed and the car was washed. They also had a shuttle van that was very helpful.
DealerRater Review
- April 19, 2017
Mike was honest and friendly and easy to work with. We were really thinking about the purchase for a couple weeks , he was very respectful and helpful with the process and didn't put any pressure on us , which I had felt stopping by other dealerships. To top it all off , I think we got an absolutely...
Google Review
- April 09, 2017
We have purchased 3 cars from Big Island Honda Kona over the years. Nothing but 5 star service every time. I will back again next time around.
Google Review
- April 04, 2017
Our first visit to the service department and the entire experience was first class. The facilities are clean, organized and efficient. Staff knows the value of customer service and makes you feel like a welcomed customer. The waiting room is comfortable, clean, and offers complimentary...
Cars.com Review
- April 04, 2017
Like being early. Fee shuttle service if needed. Super clean lounge, coffee and water available.
Cars.com Review
- April 02, 2017
you better leave Stan alone.no reprimanding your elders. i prefer him for my service intake guy. He's the BEST He should get a big reward for his years of knowledgeable service. You'll never be able to replace him with a young whipper snapper. It was my fault I forgot to ask for my keys. colleen...
DealerRater Review
- March 30, 2017
I went on a very busy day so had a very long wait, but understandable on why. I was surprised on the charges - didn't expect cost - 1st time there. Service guy gave me a break on some charges...makes me think I was going to be overcharged w/out the break...but very grateful for it.
Edmunds.com - Service Review
- March 29, 2017
It was a busy day for Honda and I waited longer than promised but it was understandable. Personnel were very courteous. Overall good experience.
DealerRater Review
- March 15, 2017
The guys over at Big Island Honda are truly outstanding, extremely professional and helpful. Not only did I drove out with an awesome vehicle, they were willing to help me establish credit from zero credit at all. Great customer service and always prepared to pick up a phone call for any questions...
Edmunds.com - Sales Review
- March 03, 2017
Buying my first Honda was a great experience thanks to the crew at Big Island Honda. They worked hard to make it happen and I felt like I got a good deal on my CR-V.
Google Review
- February 28, 2017
Kenya, appreciate the help in regard to my oil/filter changed and safety check. Your service was timely, personable, and clear. A positive service experience.Thanks!Shane...
Yelp Review
- February 26, 2017
Stan is wonderful and makes you feel that he cares about his clients. We had great service from the shuttle service, too. Car was ready as soon as we returned on shuttle from doctor appointment. Couldn't have been better
DealerRater Review
- February 25, 2017
Left by Victoria K.
My mom and I went into Honda looking to buy a used car but OT helped us realize that we could reasonably afford a brand new car! We were taken care of and never pressured. We are so happy with our new car!
Cars.com Review
- February 24, 2017
We bought our first used car at Big Island Honda. They were good to deal with through the purchase process and then when we had a problem with the bluetooth system it was resolved and fixed immediately. They are a good company and make the car buying process easy and special.
DealerRater Review
- February 21, 2017
got good deal from Dave for replacement of alternator and multiple fluids replacement saved me time from replacing alternator myself, which I could do. DR TED
Yelp Review
- February 17, 2017
These guys are the best on the island. Kenya has done a fantastic job on my car. I am always welcomed with a friendly smile. They are honest and trustworthy people that strive to fix any mechanical problems. Also, they have coloring sheets in the waiting room which helps you relax while you wait as...
Cars.com Review
- February 09, 2017
Robbie Lee did a great job of listening to my needs and giving me a plethora of feasible options. We now have a vehicle the family can enjoy. Thad Estrada in finance was extremely helpful and explained in detail exactly what was needed to get a great deal. Corey Johnson handed me a bottle of water...
Edmunds.com - Service Review
- February 08, 2017
My 1999 Passport suddenly stopped running. After a friend checked it out and couldn't figure out why he recommended I take to Honda. I was pleasantly surprised by my experience with their entire team from the 1st phone call to final check out. They communicated very effectively and timely, and...
Cars.com Review
- January 26, 2017
I have been a customer of Big Island Honda for many years. Their exceptional customer service in both the sales department and service area are what keep me coming back. Service appointments are timely, the staff always courtious and helpful. I always appreciate the thorough explanation of what...
Cars.com Review
- January 11, 2017
Assisted with an unexpected issue and worked to get it all completed quickly. Excellent service and friendly.
Google Review
- January 04, 2017
I've just purchased my third vehicle from Big Island Honda and their service continues to draw me back. Korey P., Corey J., and O.T. we're kind efficient, professional, and really took great care if me. I got a great deal on a used car that should last me a number of years to come. Corey J. also...
DealerRater Review
- December 31, 2016
Left by John S.
I had bought a Honda CRV from Shane Johnson earlier in the year so this a piece of cake. We worked out a great lease deal. I was looking for a pilot in the beginning but deside another CRV fit my needs better. Your whole sales staff is very friendly and went out of their way to be helpful even...
Cars.com Review
- December 29, 2016
Our sales experience with Shane was outstanding. What a great guy. This is our second CRV from Shane. Our service experience with Karley and the staff was the best. Mahalo Nui Loa Big Island Honda. We are happy customers for sure.
DealerRater Review
- December 29, 2016
Sale representative, Shane made sure that all expectation were met before and after the purchase of the vehicle. He also made sure I was happy with the choice of car and everything that came with it.
DealerRater Review
- December 24, 2016
Met me upon pulling in. Fast diagnosis of problem while I waiting in the air conditioning with my dog companion. Showed me exactly where the problem was and how to prevent a recurrence. In addition, washed my truck and vacuumed it out before turning it over good as new! Service was very personal...
Yelp Review
- December 09, 2016
We just purchased two Honda Accords from Big Island Honda Kona. Richard, our sales rep was amazing. He listen to what both my husband and I wanted (which another sales rep from another car dealership failed to do) and we both couldn't be happier. We were so happy that they made us feel comfortable...
Yelp Review
- December 04, 2016
Having been a loyal customer for the past 17 years, I want to personally thank Taylor Johnson for an excellent job listening and responding to my feedback about my recent experience with the Service Department. Taylor, from Guest Relations, talked with me on the phone and via emails to find a...
Google Review
- December 01, 2016
Aloha to Big Island Honda:No doubt, the caring, continual giving by all at our Honda personnelwas absolutely fantastic. I thank all those who took care of my Honda CRVfor all they did. Yes, Stan Heldt was most instrumental in taking care of all the necessities & he carried out his role in making...
Edmunds.com - Service Review
- November 29, 2016
Dealership was prepared upon my arrival and was given a shuttle to Target after being told would take up to 1.5 hrs to complete an oil change and update to my pcm software. Was called within that period and received a ride back to dealer. Service Advisor Kenya Gary was thorough on explaining the...
Cars.com Review
- November 29, 2016
They took good care of me. They were courteous. The work was done in reasonable time. And, they even washed my car!
DealerRater Review
- November 12, 2016
Stan Kanai has always handled our purchases and he has been a very helpful and conscientious agent. We will remain loyal Honda fans because of his excellent customer service.
Google Review
- November 10, 2016
Aloha,Everything went so well with my servicing on my Honda Ridgeline throughCarly! She was very accomodating on the service; the time when done; and informative in the services I needed as well as personally making theexperience the best ever.Thank you,Sheri Hamilton
Google Review
- November 10, 2016
I loved getting my car washed! And the shuttle service taking me for coffee? Finally, having my car done before the anticipated time - priceless!
Google Review
- November 10, 2016
Recently drove from Kona to Hilo to look at a vehicle . As soon as I arrived a staff member greeted me with a smile and aloha. The rep.. Kwan that I spoke with was with a client and as I did not reserve an appointment ,rep. 'Josh' assisted me.He was thorough , informative, patient and professional....
Google Review
- November 10, 2016
Excellent customer service. Nothing but top-notch, professional & friendly folks at Big Island Honda.
Google Review
- November 10, 2016
Steve is Great !!! He was very helpful in explaining everything about my service and had my car finished when he said they would :) I could tell he loves his job, that's always nice to see...
Google Review
- November 10, 2016
Unbelievably great service! This is my first Honda experience and I had no idea it could be like this!Attentive, accommodating and genuinely interested in making me happy from the minute I walked in the door to buy to my first free service and car wash. You deserve 5 stars! Mahalo nui loa!
DealerRater Review
- November 10, 2016
4 generations of my family has purchased cars from here. If you got the sales agent "Richard" He is the greatest agent to work with!He has sold us all new cars from off the lot! Honda is a great place to purchase cars they last a life time if you keep up on the service of your vehicle! Been all...
Google Review
- November 03, 2016
Aloha to Big Island Honda: No doubt, the caring, continual giving by all at our Honda personnel was absolutely fantastic. I thank all those who took care of my Honda CRV for all they did. Yes, Stan Heldt was most instrumental in taking care of all the necessities & he carried out his role in making...
Google Review
- October 29, 2016
They take good care of your car
Google Review
- October 28, 2016
Robbie provided great and friendly service!
Google Review
- October 23, 2016
Left by Campbell O.
Excellent service. Stan Heldt was very helpful and gave me a good deal. I had a lot of things wrong with my 10 year old truck. It runs like new, thank you Stan.
Cars.com Review
- October 15, 2016
Left by Kaelyn C.
Kenya was extremely helpful. He quoted me a wait time for my service and it was done before the actual time. He explained the promotion that would be best for me And my new purchase.
Google Review
- October 06, 2016
Work completed in a timely fashion. Pleasantly greeted both over the phone to set up appointment and in person upon arrival. Service Advisor, Stan Heldt , very helpful and will ask for him specifically next time our car is brought in.
DealerRater Review
- October 06, 2016
Service is always completed in a timely manner. Stan has excellent customer service. Love the shuttle! Work done is explained to me before payment issued
Yelp Review
- July 13, 2016
Service department are really an embarrassment to the Honda brand. Don't get me wrong, the actual service folks are nice - but the ladies who run the check in desks leave something to be desired for. I have never been anywhere on the Big Island where someone managed to not look at you in the eye...
Google Review
- July 09, 2016
Recently drove from Kona to Hilo to look at a vehicle . As soon as I arrived a staff member greeted me with a smile and aloha. The rep.. Kwan that I spoke with was with a client and as I did not reserve an appointment ,rep. 'Josh' assisted me.He was thorough , informative, patient and professional....
Google Review
- July 01, 2016
Left by Christa J.
Today was another perfect example of great customer service.I arrived and was greeted by Alex a delightful and very professional young woman who eventually turned me over to Stan who has been my trusted adviser for the past 8 years..Mark as usual was the shuttle driver a very polite young man.I am...
Google Review
- April 30, 2016
Google Review
- April 30, 2016
I brought my Honda in for an oil change and tire rotation. Carly was very helpful in every way. I told her I had a time limit and she was very accommodating with this. I had asked for my car to be cleaned, which I have gotten used to since bringing my Honda to Big Island Honda, but this didn't...
Google Review
- April 30, 2016
I came in for an oil change and Shane called me twice while I was waiting and said that my CRV is in high demand and so I talked to him about upgrading and we did. We are very excited about our new CRV and really appreciate his professionalism. He handled it in a professional, timely manner and...
Google Review
- April 30, 2016
Good service! Returned the car at the promised time. Everyone was friendly and there was a nice greeting to start the visit.
Google Review
- April 30, 2016
I arrived early & was immediately met by Stan, who knows me & my Element. He processed my car & let me know which maintenance issues needed to be addressed. I waited in the comfortable waiting room - free coffee, computer access, & wi-fi. My Element was finished in less than 3 hours. I'll never...
Google Review
- April 09, 2016
Unbelievably great service! This is my first Honda experience and I had no idea it could be like this!Attentive, accommodating and genuinely interested in making me happy from the minute I walked in the door to buy to my first free service and car wash. You deserve 5 stars! Mahalo nui loa!
Google Review
- March 09, 2016
Aloha,Everything went so well with my servicing on my Honda Ridgeline throughCarly! She was very accomodating on the service; the time when done; and informative in the services I needed as well as personally making theexperience the best ever.Thank you,Sheri Hamilton
Google Review
- March 05, 2016
Left by David B.
Steve was my service rep. He provides exceptional service and pays close attention to all of the vehicles current needs. If there is an available discount he finds for the customer without being asked. He is attentive to the vehicles maintenance record pointing out not only what requires immediate...
Google Review
- March 04, 2016
Always professional and friendly service. Keep up the great work!
Google Review
- March 03, 2016
Karly is truly a credit to your customer service. Pleasant, direct, and friendly as well as professional. I'd give her a raise if she were my employee.
Google Review
- March 01, 2016
Im so happy I got a car from Honda. Service and crew are great!
Google Review
- February 26, 2016
Good service! Returned the car at the promised time. Everyone was friendly and there was a nice greeting to start the visit.
Google Review
- February 25, 2016
Left by Jonathan W.
Service was excellent and the price was correct. Service coordinator was helpful as always and have us prices for everything and tried to find what worked for us. We live over an hour away and they are able to make the service worth our while to bring the car in for routine maintenance.
Google Review
- February 12, 2016
Steve is Great !!! He was very helpful in explaining everything about my service and had my car finished when he said they would :) I could tell he loves his job, that's always nice to see...
Yelp Review
- February 05, 2016
It was a very good experience, I really felt they cared about my experience and wanted to do the best job that they could do.k
Edmunds.com - Sales Review
- January 30, 2016
My husband and I recently moved to Hawaii, and a car was a high priority on our list of things to get. We went to two other dealerships before coming to Big Island Honda. By far, this was the best place we went. Our salesperson, OT was really down to earth and helped us find a vehicle that suited us...
Google Review
- January 21, 2016
Left by Honey C.
Well done Honda. Excellent service today. Thank you Carly.
Google Review
- January 21, 2016
Left by Rose S.
Thank you Carly!! You were great!
Google Review
- January 15, 2016
Aloha, Everything went so well with my servicing on my Honda Ridgeline through Carly! She was very accomodating on the service; the time when done; and informative in the services I needed as well as personally making the experience the best ever. Thank you, Sheri Hamilton
Yelp Review
- January 13, 2016
There service Dept are fast and courteous They are fast and friendly. Great service . It's like my extended family . There sales Dept is awesome I brought my second brand new car there from Honda I love them
Google Review
- January 02, 2016
Left by Susan H.
I brought my Honda in for an oil change and tire rotation. Carly was very helpful in every way. I told her I had a time limit and she was very accommodating with this. I had asked for my car to be cleaned, which I have gotten used to since bringing my Honda to Big Island Honda, but this didn't...
Cars.com Review
- December 31, 2015
Left by Michele S.
This is my first Honda I have personally owned, my daughters all have Honda vehicles and highly recommended Steve Finney as my service advisor. His knowledge and professionalism are top notch. I appreciated the time and the care he gave to me. I will HIGHLY recommend BIG ISLAND HONDA to family and...
Google Review
- December 12, 2015
fast and efficient.
Cars.com Review
- December 12, 2015
The process went smooth. I was given a great deal. They even gave me a great big bow to plays on top the vehicle as it was a gift for my wife.
Edmunds.com - Sales Review
- December 10, 2015
Korey and the sales team are truly exceptional. This is the 4th car that I have purchased from BIH. I highly recommend them to all my friends, every chance that I get. They make purchasing a car a wonderful experience.
Cars.com Review
- December 03, 2015
Thank you Karly for fast great service! Safety check was quick and fast as well! Makes driving into Kona to get it done worth it!
Edmunds.com - Service Review
- November 17, 2015
performed on time, fixed all problems
Cars.com Review
- November 13, 2015
Great Service and quick. I had only oil change and check up.
Google Review
- November 10, 2015
Steve our service rep was very friendly and knowledgeable. He kept us informed throughout the repair process. He went beyond any requirement to see to our service was an enjoyable experience. I would highly recommend Steve for your service rep.
Google Review
- November 10, 2015
I came in for an oil change and Shane called me twice while I was waiting and said that my CRV is in high demand and so I talked to him about upgrading and we did. We are very excited about our new CRV and really appreciate his professionalism. He handled it in a professional, timely manner and...
Google Review
- November 04, 2015
Left by Donna j R.
I came in for an oil change and Shane called me twice while I was waiting and said that my CRV is in high demand and so I talked to him about upgrading and we did. We are very excited about our new CRV and really appreciate his professionalism. He handled it in a professional, timely manner and...
Cars.com Review
- October 16, 2015
Friendly, caring staff who make me feel they want to give me great service at the lowest possible price. Thank you. Gerald Garcia
Google Review
- October 15, 2015
Left by Jenaya R.
Service was great. Dropped my car early but that wasnt a problem. They thoroughly explained the process and possible charges. Car was done and back to me very quickly. The staff at Big Island Honda Kona exceed in friendliness!
Edmunds.com - Service Review
- October 14, 2015
Left by Frank S.
Karly Grimes was our Service Advisor and she made the experience all worth while. She is a true star to your Service Department and should be commended for her quality and attention to detail.
Cars.com Review
- October 06, 2015
Best service in kona!!! I love Big island Honda!!!
Google Review
- October 04, 2015
Left by Russ F.
Steve our service rep was very friendly and knowledgeable. He kept us informed throughout the repair process. He went beyond any requirement to see to our service was an enjoyable experience. I would highly recommend Steve for your service rep.
Edmunds.com - Service Review
- October 02, 2015
All of the service personnel were friendly and helpful. Carly spelled out what the service would entail, the cost, and the time it would take. The waiting area was clean and comfortable. While I didn't need to go anywhere, the shuttle driver would ask if anyone wanted a ride anywhere about every 15...
Google Review
- November 10, 2014
The sales department went way out of their way to get me the car I wanted at the price I could afford. Michael Hall, recently hired salesperson was very attentive. While learning about my car he was every bit as excited as I was with the performance and extras of the Honda 2013 CRZ. In addition, the...
Google Review
- April 30, 2014
Thanks Big Island Honda for seeing the value of supporting local events like the Big Island Chocolate Festival! Without local business support, events that benefit charities and the local community would not exist. Mahalo for your kindness!
Google Review
- March 09, 2014
The sales department went way out of their way to get me the car I wanted at the price I could afford. Michael Hall, recently hired salesperson was very attentive. While learning about my car he was every bit as excited as I was with the performance and extras of the Honda 2013 CRZ. In addition, the...
Google Review
- December 01, 2010
i shopped Toyota and they acted like they were doing me a favor showing me a car. Big Island Honda in Kona was head and shoulders better than any other Kona dealership. The salespeople were very low pressure and knowledgable. I got a great deal and they took really good care of me after I bought....